HomeAdvisor (Powered by Angi) Reviews

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About HomeAdvisor (Powered by Angi)

HomeAdvisor is an online resource that helps residents find reliable home repair or improvement services in their area. HomeAdvisor has service providers in multiple categories on its site, from maid services to HVAC repair, and screens each one to make sure you end up working with a trustworthy provider. It also backs its platform with a Happiness Guarantee.

Pros
  • Convenient app
  • Free to use
  • Instant online scheduling
  • Happiness Guarantee
Cons
  • Doesn’t show all companies in area
  • Limited options in some locations

HomeAdvisor (Powered by Angi) Reviews

Over 10k reviews since 2012

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    How do I know I can trust these reviews about HomeAdvisor (Powered by Angi)?
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    Page 28 Reviews 5036 - 5236
    Verified purchase

    Reviewed Oct. 4, 2018

    We had the building floor repaired as the floor had cracked & broke & floor dropped 3.5" in back corners - building is 42ft X 75ft. Also had to have the sidewalk beside the house raised - as it had dropped 3.5" also. Looks good & cracks were filled on front porch approach.

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    Verified purchase
    Staff

    Reviewed Oct. 4, 2018

    HomeAdvisor provided several fully qualified moving companies. After speaking to 4 we picked one based on location to our current home for the move. All 4 companies were easy to talk with and helpful. Home Advisor provided quality companies for us to interview. Made our life easier.

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    Verified purchase

    Reviewed Oct. 4, 2018

    Managed to get several contractors to quote the job. Made suggestions necessary to find the right contractor. Check that contractors did contact me for the job. Contacted contractors too to make sure job is taken care of. Reliable contractors quoted on job.

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    Verified purchase

    Reviewed Oct. 4, 2018

    Hiring has never been easier. I was contacted and the repair work was done in less than a day! I was pleased with the job completed and will definitely look to HomeAdvisor for contractors in the future. In addition to that... I was not charged. Totally free service to the customer. Thanks again for this site!

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    Verified purchase

    Reviewed Oct. 4, 2018

    They have such a wide variety of services and it is easy to navigate through what you want. I like the website where you can put in what your needs are and they find the pros in your area for you. So much easier than searching the internet yourself.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 4, 2018

    Company was quick on the job, spent 1 day, then came back after the weekend to finish the job. Be sure to have a list of all that you want done, makes it easier for them and you to ensure that the job is finished to your specifications.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2018

    Home Advisor was a great help in finding us a contractor. Healthy Home tile and carpet cleaners were great. Home Advisor called twice to follow up on our project. I will definitely turn to them again. Thank again. I have already told several friends to use this service.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 4, 2018

    Had a bunch of yard debris, plus concrete and wood pieces, in a 10x40 ft area. Nick came out in the morning, we agreed on a fair price, and he got to work immediately (with a helper). The work was completed as we agreed. Friendly, hassle-free.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 3, 2018

    Had a clogged drain. Previously used plumbers no longer in business. Went online and found HomeAdvisor. Asked a series of questions to match my needs with a local plumber. Got me a plumber quickly. And it was a great plumber.

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    Verified purchase

    Reviewed Oct. 3, 2018

    I cannot thank HomeAdvisor enough. Since I purchased my townhome HomeAdvisor has been such an asset and help in getting me referrals for home repairs, both planned and unexpected. I have further projects that I'll be working on in the coming years and will continue to use HomeAdvisor to find professionals.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 3, 2018

    I used Home Advisor to find a company to service my septic. The company I was referred to was a family owned business who contacted me quickly. Service was scheduled and completed within days of the initial inquiry. I highly recommend Home Advisor.

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    Verified purchase

    Reviewed Oct. 3, 2018

    Todd, stretched carpet in several rooms. Customer satisfaction was good. He was asked to clean a few spots and was not successful. He did warn me that he might not be able to remove a few spots on carpet. Overall the service was top rated.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2018

    Clogged Toilet - Quick response time - less than a 45-minute wait. Work took less than an hour to complete. Little or no clean involved by the plumber. My 3.5-foot water closet auger was not long enough to resolve the problem. Mr. Rooter's plumbing representative, Daniel, had a 6-foot professional water closet auger that took care of the clog right away. He recommended I consider purchasing a pro model from a plumbing supply house. Approximate cost would be about $80-90. I had purchased my water closet auger about 7-8 years ago at Lowe's, a good auger, just not long enough. I have not checked Lowe's lately to determine if they carry a pro model.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 3, 2018

    Home Advisor gave me three referrals for handyman services. I called the first one on the list. He was very responsive and did a great job, timely completing the jobs I had on my list. I would definitely use this handyman and Home Advisor again.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Oct. 3, 2018

    As a plumbing business owner, I have used Home Advisor for just over a year now. For the first couple of months I was using it, it worked pretty well for me. I paid for the leads that came in, and most of them were quality enough leads that I made money with them. Sometimes I would hear customers say that after giving their info to Home Advisor they were called by a lot of people. Home Advisor claims they only sell the lead info to I think 3-4 pros. I did not like hearing this, but since it was still working for me I ignored it.

    Since around the new year Home Advisor has been steadily getting worse. The quality of leads has dropped dramatically. Now when I get a notification from Home Advisor I expect to pay about $25 for a lead that may have been given to a lot of people, and the lead may not even want to have anyone come out to the house, they were simply looking for a quote because they were curious.

    The reason these leads can be so bad at times is that when you google “how much does it cost to install my water heater” Home Advisor will come up. The way they have their system set up is that you fill in the information assuming it will give you a price, but instead they sell your information to several plumbers and the plumbers then call you and try to schedule a time to come out to your house to quote it. In my area, any plumber worth his salt has to see the job to make sure he is giving an accurate quote. So then you have to decide if you actually want any or all of the several plumbers to come out to your house. Many people didn’t want plumbers contacting them and are confused when you do.

    Home Advisor has their system set up so that you can request a refund if you have a bad lead. This works just fine, except that they cap it at a very low rate of faulty leads credited. In other words, I can request a refund and as long as I have not requested one for a while it will work, but if I get a couple of bad leads back to back I have to call them to hope to get a refund. You have to figure on about 30 min to an hour if you call them. Maybe it will go faster for you, but I know I need that much time. This means a phone call to them that takes that amount of time can cost me around $100 or so in lost billable labor. So in order to get my $25 (ballpark number) back, I need to lose around $100. Obviously I didn’t call them for refunds very often. This means that they get away with selling crappy leads because it is so hard for a small business owner to put aside the time to try to get his money back.

    Last month I received a $287.99 annual bill. They charged it to my account without getting my approval. They said they sent an email saying they would, but I get so many emails I didn’t see it if they did. Regardless they went ahead and charged my card without my authorizing them to do so. I’m a busy business owner, and I don’t check my card statement thoroughly every day. I usually check it at the end of the month and make sure everything is in line.

    Once I figured out that Home Advisor had charged me for something I had not authorized I put it on my list to call them. Of course since I’m busy, and it costs lost labor to call, it was about another week before I made the time to call them. After being put on hold and talking to three different people, I was told that they were not able to give any refund because their company policy is to only refund it within 3 days. I was outside of that time, and so there was absolutely nothing they could do. I was told this was a common complaint, but nothing could be done.

    I went to leave a review on Google about them, but you can’t review them on Google. So I went to Facebook to leave a review. Surprise surprise, you can’t leave a review there either. My goal in this review is to voice my complaints with the company in hopes that maybe they will change their policy, and maybe even if I never see my money again, at least maybe I can help others avoid losing theirs. I have tried to be as fair and honest as possible. Home Advisor is a good idea in theory, and I have made money from their leads, but as time has gone on, they have gotten worse and worse. They may help you in your business, or they may not. If you decide to use them, watch them like a hawk. Check your credit card charges every single day. Call them if any lead is not what they say it is.

    Don’t forget to figure in the lost labor you will incur by calling them. And if you do all that and it is profitable for you, I wish you the best. If you are more like me, I would stay away from them unless your phone stops ringing altogether. In summary, they can sell you quality leads, and it may be worth your while for your business, but watch them closely. Call every time you have any issue and be ready to spend 30 min to an hour on the phone with them.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Byron, Thanks for your feedback. Leads are sent to a maximum of four pros while many go to fewer, an email notification with the renewal date is sent prior to membership renewing, and you are always welcome to use our Live Chat option or submit credit requests online from your Pro Page. We're sorry to hear about your frustrations. If you would like to further discuss this matter with a rep, please feel free to reach out to emailus@homeadvisor.com and we will follow up. -HASupport

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2018

    I feel this is a great service. I don't always have people I can call on to do large or small jobs, and I really don't know of anyone I can trust. I'm glad this service is provided free of charge, and the companies who use this as a way to get business are professionals. This is my second time calling on HomeAdvisor, and I've always been satisfied with the service HomeAdvisor's provided. I'll recommend family and friends to use the service if they are in need of work being done around their house. Thank you.

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    Verified purchase
    Staff

    Reviewed Oct. 3, 2018

    Very helpful. Sent us excellent companies to choose from. Will use them again to remodel bathroom. Will recommend to friends. They keep in touch to make sure we found some company to work with. Got back to us right away.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2018

    I really loved the company that I used. I am very unhappy with Home Advisor though because I chose the option to call the businesses myself. I did not want them to call me. Home Advisor did not listen to my wishes. I started getting calls as soon as I hit enter. I would like to use Home Advisor in the future but I'm a little nervous. I do not want the companies call me. I want the option to research the company 1st.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2018

    HomeAdvisor was a great help in finding the pro that I needed. Their customer service was top notch and I will recommend them to others. The site was easy to use and well laid out. Good job all the way around.

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    Verified purchase

    Reviewed Oct. 3, 2018

    First, it was good to have three choices with ratings and locations. Then I received followup phone calls to verify that the service had scheduled an appointment. Finally, I appreciate the timely followup by Home Advisor. It provides a good service.

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    Customer ServicePriceStaff

    Reviewed Oct. 3, 2018

    I've had a pro/contractor account with HomeAdvisor for 3 years. I was satisfied with their service until just now. Recently, they started to charge me for leads I did not requested. The supervisor (Erik **) basically made me a liar, when I am realizing they are the thieves. I guess their best defense is the offense... I would be out of business if I treated my customers like they treated me. They are a big company and apparently can afford to lose a couple of customers. Other competitors have been calling me and trying to win my business, but I always hung up on them telling them that I was happy with HomeAdvisor.

    I will be looking to get leads from other companies. There is a company, who charges way less for leads, and only charge you if the customer accepts to talk to you; HomeAdvisor has many bad leads, they forcibly give you leads, that they refuse to give you credit for. Also, I would like to mention, that I had called them a few days ago, again, for a lead I did not requested/accepted and they told me that they took me off their exact match thing, just to realize that they lied to me because a few days ago after I've got charged for a lead.

    Another thing: I have all 5-star reviews, and I have a few reviews pending for months because they haven't been able to verify them, which is ok, but then I am wondering why don't they do the same with the leads? Why do they take money on all these bad leads? I am very dissatisfied with how they treat their pros. Their leads are very expensive, and they don't even guarantee you an appointment with the customer. I will be checking out their competitors... as I mentioned I have found one already that so far seems to be more fair.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Zoltan, We're sorry to hear this. It appears your account is set up to where you manually accept leads. That being said, we would be more than happy to further discuss this matter with you. It seems you requested to cancel your account and a rep has been in contact since then. If you would like to speak with us further, please call Customer Care at 877-947-3639 or reach out to emailus@homeadvisor.com and we will follow up. -HASupport

    Verified purchase
    PricePunctuality & Speed

    Reviewed Oct. 3, 2018

    HomeAdvisor only offered one company. I contacted Jantz. They came out immediately and I had a quote by the next day. The cost was actually less than I was expecting. I got the yard lights repaired quickly, so all is well, and I'm happy I used HomeAdvisor.

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    Reviewed Oct. 3, 2018

    I hired them to find a moving company. The moving company was terrible. They overcharged me 1000.00 and damaged my furniture. When I tried to make a complaint to HomeAdvisor, so no one else would use this company, they said there was nothing they could do! Do not trust HomeAdvisor to find you reputable companies!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Michelle, We're sorry to hear you had this experience with a pro. We're happy to further address this matter with you and have forwarded your concerns to the proper channels. A rep will be reaching out to further assist you and if there is any additional info you'd like to provide in the meantime please feel free to send it to emailus@homeadvisor.com. -HASupport

    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Oct. 2, 2018

    If I could give a ZERO stat rating I would however, 1 is the lowest I can go. DO NOT use HomeAdvisor. They are quick to recommend someone to you but are not there to help when you need it. The gist of it - they recommended a contract that was said was one of their best. We used them, got taken advantage of when the hurricane hit late in 2017 and now we are out thousands of dollars because of the contractor did not show up to complete the work they were prepaid to do. They took the money and ran.

    We went through a Fair Claims mediation as HomeAdvisor suggested, we won our case and still did not get the money we were owed. HomeAdvisor has done nothing to help get this money back. They did not even reach out to us after the fair claims hearing was over. In fact for the longest time after they were still promoting the contractor on their site. it took several emails of me pointing out the contractor was still listed before anything was done. HomeAdvisor is quick to recommend but wash their hands off you when a situation gets ugly like ours has. If HomeAdvisor is backing other companies that happen to wrong to homeowner, HomeAdvisor should be prepared to help with any cost that is owed to the Homeowner.

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    Staff

    Reviewed Oct. 1, 2018

    My carpets are clean and fresh. I have severe allergies and when I explained this to the owner he used a solution that would not irritate my allergies. Very grateful and satisfied. He explained each step and was very polite and professional.

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    Reviewed Sept. 30, 2018

    I've been using HomeAdvisor for the past two years and found some fairly decent contractors. Overall I've been pleased with this company. However they offer a $50 reward for every three completed projects. I've completed 7 projects and received one $50 check, but not the second. The second check was never mailed and still says "in process" from December 2017. I'm beginning feel like the reward program is not legitimate. Disappointing. I'll be taking my business elsewhere.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Rob, Thank you for bringing your concerns to our attention. We have forwarded this matter to the proper channels and a rep has reached out to you via the email address we have on your account. Please respond to that email or you can reach out to emailus@homeadvisor.com. -HASupport

    Customer Service

    Reviewed Sept. 28, 2018

    I made an appointment on Home Advisor last weekend for Honest Abe's Home Services in Jefferson City, MO. The appointment was for 2:00 pm today. Honest Abe's called on Monday to confirm the appointment, and then emailed two days ago to again confirm, this time with the note that someone would be at my house between 2 and 4 pm. Well, no one showed up, so at 3:48 I called Honest Abe's. I was told it was their policy to call to confirm 30 minutes before the appointment. They had already confirmed twice. I didn't have my phone on me and did not get their call. When they told me this I told them to forget it.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Patrick, We're sorry to hear you had this experience with a pro, we encourage our pros to honor their appointment times. You can submit your feedback to them here: https://www.homeadvisor.com/write-a-review/ and we would be happy to help you connect with a different pro. You are always welcome to submit another request here: http://www.homeadvisor.com/ or browse pros in your area here: http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. –HASupport

    Reviewed Sept. 28, 2018

    I used HomeAdvisor once and will never use them again. I do not know how they vet their partners but they do not stand behind their work. I had a company, Nu-Air, come "fix" my refrigerator. They said they fixed it, I paid them $312, it still does not work, I cannot get the company to come back out, I cannot get them to give me a refund and all HomeAdvisor did was cut them from their list of "approved" partners. I am now out the money of the "repair" and I may have to replace the appliance because the guy cut wires he should not have and no reputable company will take on the liability. Stay away from HomeAdvisor, you do not know what you are going to get.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Troy, We're sorry to hear about your experience with this pro. Please feel free to find more information about our screening process here: https://www.homeadvisor.com/screening/. As we are a form of advertising for pros and not a legal entity, there is a limit to the amount of power we have over them. That said, we are able to remove pros from our network and provide additional resources which it appears has been done. We would be happy to further address any concerns you have regarding your experience. If you would like to speak to a rep, please feel free to follow up with the Customer Solutions specialist you were assigned or reach out to emailus@homeadvisor.com. -HASupport

    Verified purchase

    Reviewed Sept. 28, 2018

    When I travel to visit my children I like to help them make repairs. I live in Massachusetts and a daughter is in New York and a son in New Jersey. HomeAdvisor has helped me get contractors in both states. Much appreciated.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 28, 2018

    HomeAdvisor seems to be an excellent way to find contractors. They have a wide variety of contractors available, and their response time is very good. I have used their services in the past, but this is the first time I have actually hired anyone. People referred have been professional and prompt. I would recommend Home Advisor to a friend without hesitation.

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    Verified purchase
    Price

    Reviewed Sept. 27, 2018

    So far I have been pleased with all my repair jobs as well as renovation. I had hardwood floor installed, which included paint and trim installation. I found the best price possible with great quality. I go to Home Advisor for all my repairs and minor projects. They have not let me down yet.

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    Staff

    Reviewed Sept. 27, 2018

    I will Never use HomeAdvisor again, the 2 worst experiences that I have EVER endured. Led me to a building contractor criminal who was indicted on Federal EPA charges and plead out, and a fencing company who doesn't believe in putting cement in the ground for the posts. Montoya was very ignorant to me and she was their representative.

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    Verified purchase
    Staff

    Reviewed Sept. 27, 2018

    Water heater problem - First time to use service. Everything went well except we didn't know a plumber was dispatched until he showed up. It turned out OK, but would have preferred knowing who was going to show up before he arrived. He was courteous and went out of his way to help us.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2018

    Home Advisor helped me locate some competent home repair people who did the work as promised and on-time. This is critical for outdoors repairs where delay can result in greater damage. When I did not respond to a recommended vendor right away, HA called me and made sure the vendor got in touch. I appreciate they care as much about my home as me.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 27, 2018

    Plumbing to fish aquarium failed and carpeting and lower level of drywall were soaked with water. Hew's came out same day and immediately extracted the water from the carpet and set up blowers and dehumidifier. Returned 2 days later and removed equipment, replaced the baseboard and even swept the carpet. Job well done.

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    Customer ServicePrice

    Reviewed Sept. 27, 2018

    I signed up as a General Contractor or "Pro" to receive qualified leads for new homes. The vast majority of the leads provided were unqualified and not ready, willing or able to move forward with a project. Weeding through the unqualified leads would be fine if, in fact, the cost of the lead was credited as promised - which they weren't. I attempted on many occasions to obtain credit and was refused - I asked to speak with the person's supervisor, but no one was ever available and was told it may be 5 to 7 days before someone called back - which never happened. When you turn off your leads through their system, you have a button to request a contact from the company - no one ever responded. They only respond when you stop paying for the leads. As a service provider, this may be a decent program, but as a builder, it is completely useless and a terrible waste of time and money.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Eric, We're sorry to hear you've seen anything but success with our service. We're always happy to address any issues you've experience with account or leads. We've forwarded your concerns to the proper channels and a rep will be reaching out to further assist you. If there is anything else we can do for you in the meantime please feel free to follow up with us at emailus@homeadvisor.com. -HASupport

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 27, 2018

    Lee and his partner were on time and did a very thorough job cleaning our air ducts. We noticed a difference immediately. They made sure we had the opportunity to inspect all of the vents. We will use Lee and Too Fresh Air Quality in the future.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 27, 2018

    Buying a home can be intimidating. HomeAdvisor eased our worries and made us feel comfortable while making financial decisions. It became fun to manage multiple projects and being linked up with great pros in my area so quickly. I recommend it to all my friends who are embarking on the homeownership path. I have been told that "projects never end" once you buy a house and that may be true! If so, I know Home Advisor has my back.

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    Verified purchase
    Staff

    Reviewed Sept. 27, 2018

    HomeAdvisor responded with three references for radon testing as soon as I posted an inquiry. We evaluated our options, chose Eastern Technical Associates and were very pleased with the service provided by the company. Home Advisor seems to be a good competitor to Angie's List for finding professional services.

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    Verified purchase

    Reviewed Sept. 27, 2018

    We have a variety of projects for different clients in different cities. We can always count on Home Advisor having registered pros in the areas needed, as well as cost information, and follow-up. And so far no issues with any of the pros.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2018

    I was hiring plumbers for a house for which I am the executor. I didn't know the area, but the team Home Advisor lead me to was outstanding. Very helpful if you don't know the local companies. Easy to use from my phone and prompt reply.

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    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 27, 2018

    Quartz Countertop Installation - Lots of response to my request for services. Found a reliable and experienced licensed professional that I trusted and felt comfortable with very quickly. It was helpful and convenient for me to be able to check out company reviews prior to starting the process.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 26, 2018

    Prompt, courteous and forthright. Could not think of any other flowery words in the vocabulary. The first sentence I wrote must say almost everything about the HomeAdvisor, the office personnel who arranged the appointment and the person who came to check the spa unit. Kudos to you.

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    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2018

    I love that I can search for what I need and get an immediate response with a list of "pros" whom also contact you right away. Was able to get someone hired and start within one day! The project is already completed!

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    Verified purchase

    Reviewed Sept. 26, 2018

    I love your service! I wish I had known about you earlier. Could have avoided dealing with a painter who lacked integrity and did such a poor job on the bathroom that I had to spend more money and stress having it repaired. (Thank you, Shamrock Serv.'s.)

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2018

    Home Advisor responded quickly to my request for a recommended professional (Pest removal (mole). Home Advisor continued to stay in contact with me to monitor the progress of my project and to receive my evaluation of my experience with the profession and final results of my project.

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    Verified purchase

    Reviewed Sept. 26, 2018

    Moving to a new area it is always hard to find what you need. However, Home Advisor takes the guesswork out of it and gives you a list of referrals which is always a great place to start with any project.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2018

    As a reputable organization that must deliver a great customer experience, HomeAdvisor does not to its vendors. As a highly rated vendor on this and other platforms, their customer service is beyond unacceptable. A small sample size, I was told a refund would be completed. I called back and was told that it would not and explanation why. When asked who was a person of authority that I can write or speak to, I was told they are not authorized to give out such information. So a vendor who pays thousands of dollars a year to have service is not allowed to be given information on who could we contact, or was told one thing that was then reversed with no explanation. I will ensure all my business contacts in the service industry stay far away from this platform and organization.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Michael, We're sorry to hear you have concerns about a credit request. We would be more than happy to put you into contact with a supervisor to look over this situation further. We have forwarded your concerns to the proper channels and a rep will be following up to further assist you. If there is any further assistance we can offer in the meantime please feel free to reach out to emailus@homeadvisor.com. -HASupport

    Customer ServicePriceStaff

    Reviewed Sept. 26, 2018

    I used to be a HomeAdvisor contractor and always recieved leads that went nowhere. Did you know that HomeAdvisor charges numerous contractors for every lead that's sent out. So if you do not want to do any work immediately do not fill out the questionnaire for work when asked. Just recently I started receiving texts and phone calls from contractors wanting to fix my air conditioner. I did not sign up for quotes and wouldn't have gone through HomeAdvisor if I did any work done. Either HomeAdvisor or one of their advertiser generated a false account under my name so they could falsely charge their contractors for the lead info. If you are a contractor thinking about joining HomeAdvisor STOP Don't do it.

    One of their advisors admitted to me that all they expect is one out of every 10 leads to go anywhere. More like 1 out of 30!! Considering they charge anywhere from 20 to 300 dollars per lead depending on the classification. That can adds up to a lot of money for nothing charged to your credit card monthly. HomeAdvisor does nothing to verify any lead info they receive before sending it out to their contractors and bilking them for hundreds of dollars in lead fees. Never ever use their service or be their contractor!!! This could be HomeAdvisor's willingness to look the other way with people or companies they pay to generate leads. Until HomeAdvisor is willing to verify all leads they receive do not use their service!!!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Paul, We're sorry to hear you saw anything but success with your leads. We do our best to provide you with resources and opportunities to help you sell your business and we're always happy to discuss ways to help you see the most success with our service. While leads can go to a maximum of four pros, many will go to fewer and a customer can contact pros directly if they'd like. We would be happy to look into the request in questions and further address any concerns you have with our service. Please send your contact info to emailus@homeadvisor.com so we can locate your account and reach out. You are also always welcome to call Customer Care at 877-699-4736. -HASupport

    Customer ServicePrice

    Reviewed Sept. 26, 2018

    I had four plumbing projects; snake drain, reset toilet, fix leaking bathroom sink, fix broken drain. HomeAdvisor told me someone would call on Monday to give me an estimate but Rooter-Man called on Saturday, came out said they could do the work then only snaked the drain and said they'd have to make another trip for parts, which would cost me again. Very unhappy it cost me $286 for 30 minutes of work and only got 1 of 4 things fixed.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Joseph, We're sorry to hear your experience with this pro was anything but positive. If you haven’t done so already, you are welcome to submit a review for the pro here: http://www.homeadvisor.com/write-a-review/. If you would like to speak to a rep, please feel free to reach out to emailus@homeadvisor.com or you can call Customer Care at 877-699-4736. -HASupport

    Verified purchase

    Reviewed Sept. 26, 2018

    I was looking to get recommendations and reviews. This site and process was confusing. Then when I got to the information, the phone calls started to schedule the work, but I had not chosen a vendor. Concerning when the estimates came in with the highest double the lowest. But the service is as advertised. One contact and get the work scheduled based upon reviews, etc.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 26, 2018

    Paul was punctual, friendly, efficient. I would definitely use them again should we need another fix for an appliance. I especially liked how Paul adjusted the rate to the service call fee only since he did not have to "dig into" the oven. Only had to use the breaker to fix the issue.

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    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2018

    I interacted with the website only. No human involved. Information submitted - suggestions recommended and I contacted company at top of list. It was a fast response from them. Date was set to come out, look at grounds and submit estimate. Deal was struck and hands shaken. They came out next and completed the task.

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    Verified purchase

    Reviewed Sept. 25, 2018

    The process was easy. My first time with HomeAdvisor. I initiated the process not knowing what was to happen. I selected three of the bidders and each contacted me via e-mail and by phone. They each came to my home and provided an estimate (roofing job). I went with the folks that I felt most comfortable with.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 25, 2018

    So Pleased with HomeAdvisor. They were quick to get back to me with recommendations, Will use them again when I need recommendations. The Company they Recommended was ECO PLUMBERS and I couldn't be More Pleased!! Am planning on sharing my experience with HomeAdvisor with my Friends.

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    Verified purchase

    Reviewed Sept. 25, 2018

    HomeAdvisor did a good job finding me a concrete contractor, however the contractor, while doing a good job, never paid his supplier and now I'm stuck hiring an attorney to resolve a lien on my property. My fault in trusting the contractor and not demanding a lien release at time of payment.

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    Verified purchase

    Reviewed Sept. 25, 2018

    HomeAdvisor has helped me find great reliable companies. I am now waiting on a contractor to repair my door frame. I used a pest control service already. If the contractor works out then I will use them to help find someone to remodel my master bath and then my kitchen.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 25, 2018

    I have used HomeAdvisor several times for different projects (Clear pipe drain) and I am happy with their service so far. The response time of their contractors are very prompt and they have so far done good work. I would recommend them to my friends.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 25, 2018

    I was connected to my contractor, Clearview Window Washing, almost immediately and set up an appointment within two days. I hadn't had my roof and gutters cleaned in at least a year and the recent heavy rain showed me that it needed doing. The work was done quickly and professionally and Jeff did a proper cleanup afterwards. Terrific service!

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    Verified purchase

    Reviewed Sept. 25, 2018

    I appreciated the prompt responses from contractors to the requests I submitted for quotes. I also found the reviews and vetting provided by previous customers very helpful. I eventually hired Clean Tech Carpet Cleaning and was very satisfied with the work that was done and the service provided.

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    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2018

    They did a great job. The team that came to cut the trees called when they were going to be late. They got right to work when they arrived. The team that came to remove the cut wood and replace our fence did not come the following day as I was told but 8 days later. They also did a great job cleaning up. Our only problem was scheduling the work.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Sept. 25, 2018

    Found out sump pump stopped working at 9:00. Used HomeAdvisor to find plumber. Found a reliable and professional company. Plumbing company was on time and professional. Promptly arrived at 11:00 as promised and replace sump pump and installed a battery back-up sump pump. It was more than we expected to spend. Didn't have time to price so not sure if the price is good or not. Just wanted the problem taken care of. All was done within a few hours. One less thing to worry about.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 25, 2018

    HomeAdvisor has been instrumental in finding us the two services we needed. Both services were excellent. Showed up on time, and completed the work professionally. We will keep HA in mind for all future needs of this type. Definitely recommend Home Advisor.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2018

    I have used 2 recommendations from HomeAdvisor. Both recommendations were used on projects. I am very pleased with the results. Both service providers did excellent jobs. I would use Home advisor again for other recommendations. The service has provided great providers. Good service.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2018

    HomeAdvisor provided a list of competent people for our needs and followed up to be sure we found what we wanted and we're happy with their recommendation. I would not hesitate to seek their assistance in the future and would trust their recommendations again.

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    Customer ServicePriceStaff

    Reviewed Sept. 25, 2018

    HomeAdvisor sends us leads but few of them are valid leads. 90% are people that did not realize they were going to be contacted by us. While it is regrettable that the person(s) did not want our assistance, the worst experience the frustration with HA that they will not issue credit for the bogus lead. We actually have people yell at us that they did not know HA's "...was going to seek a bunch of contractors..." on them, but HA refuses to issue credit. What's more when you try to stop or "pause" activity they limit you to 14 days, unless you get special assistance. While the mechanics of HA's system are very good, the fact is they charge for useless leads, require you to go through a frustrating call center to request credit, then refuse credits "...because there's no guarantee that every lead will generate business".

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi B J, We're sorry to hear you've seen anything but success with your leads. We're always happy to look into any questions or concerns you have and discuss strategies to help you see the most success with our service. If you would like to speak to a rep, please send your contact info to emailus@homeadvisor.com and we will reach out or you can call Customer Care at 877-947-3639. -HASupport

    Verified purchase

    Reviewed Sept. 25, 2018

    HomeAdvisor recommended 3 companies close to home and all three had previous reviews which were very helpful. Absolute Plumbing did the job and they were excellent in all aspects. If I need any plumbing work in the future I will definitely contact them. I will also use Home Advisor in the future when I need some carpentry work.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 25, 2018

    Great experience. Received response from business within 12 hours of request. Work was completed within 24 hours. Only one company was suggested, so I was not able to compare costs. Nonetheless I am completely satisfied with the work done especially the speed at which my job was completed.

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    Customer ServicePrice

    Reviewed Sept. 25, 2018

    Couldn't be happier with the estimator, the installers, the product, the price, the responsiveness, the customer service, and the overall experience. Would definitely recommend them and would absolutely use them again.

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    Verified purchase
    Customer Service

    Reviewed Sept. 25, 2018

    I got several recommendations for contractors within a few days of submitting my request to HomeAdvisor. The contractors I contacted were quick to respond and meet with me about my project. After getting several bids I selected one of the contractors recommended by HomeAdvisor.

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    Verified purchase

    Reviewed Sept. 25, 2018

    I go to HomeAdvisor first since I've had good experiences in the past. I read all the reviews before making a decision and talk to the person in charge first, via the phone to establish a connection. Then see if the time frame fits.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2018

    My wife has used you a few times before but this was my first time. Sound the pro pretty quickly and liked the reviews. Completing the form was quickly and within a couple of hours I had heard from the pro. You made it very easy and pain free. Very good service so thank you!

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2018

    A couple of pros I found through HomeAdvisor have been satisfactory for the project I needed to have done. The pro who checked, cleared, and repaired the gutters was excellent. I also found pros for repairs at a place in PA.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2018

    Finding a plumber to make necessary repairs. I have always been pleased with HomeAdvisor providing me with qualified companies to select to make whatever project I had in the works completed. In most cases, I was contacted quickly. I have felt that the people providing me service were very trustworthy.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 24, 2018

    Very please with Home Advisor's recommendation of Holmes Electric. I called them today and Jeremy ** was able to come today and diagnose the problem right away. And when I asked him too if he could fix my ceiling fan light, he was able to with no problem. His prices are reasonable. He is courteous and very professional. Thank you Home Advisor.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 24, 2018

    Vent cleaning - Company showed up on time. Their mechanic explained the costs before starting. He was knowledgeable, clean and thorough. I was very pleased with their entire operation. Truly professional, they even called me the day before the appointment to confirm the appointment.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2018

    The professionals they offer are great. The follow up is great. I never have to worry about doing business with Home Advisor. I did not have to search blindly for the projects I have needed to complete. They offer more than one professional to do the project, and you can easily choose by doing a brief interview.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2018

    I am very satisfied for the work that has been done at my residence. The workers were great! The timetables worked perfect for my wife and me. I'm glad I found out about Home Advisor. Keep looking for great people to do the work.

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    Verified purchase

    Reviewed Sept. 24, 2018

    HVAC personnel to check unit and ductwork. Home Advisor was thorough in checking the background on companies. Their reviews are excellent. After reading about each company, you know more about the companies. They list several companies to call so you will never just have one company to choose from.

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    Verified purchase

    Reviewed Sept. 24, 2018

    Siding was old, damaged by weather events, needed to be repaired on the chimney and below a replaced window. The window was replaced by another company who disavowed having any connection with the problem. This company did a great job.

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    Reviewed Sept. 24, 2018

    I am a general contractor who was looking for referrals for work in the Seattle area. Upon signing up with HomeAdvisor I was told (on phone) that I would only be charged for referrals that I responded to. Weeks later I discovered when looking at my account that there were a myriad of charges for referrals that I hadn't responded to. I called HomeAdvisor to correct this. They informed me that there were certain kinds of referrals that would automatically be billed to me no matter if I responded to them or not. I responded that this is not what was represented to me and at that time closed my account. I blocked my credit card to make sure that no further charges were made against it. Since then they have continued to send me referrals, left the account open and adding more charges. I am in the process of dealing with the Colorado AG and Better Business Bureau in this matter. In short, if you are a contractor, BEWARE!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Alastair, We're sorry to hear if there was any misunderstanding or miscommunication regarding lead billing. We're always happy to look into any account questions or concerns. As you've already submitted additional complaints to the AG and BBB, a rep will be contacting you regarding those. If there is any additional info you'd like to provide in the meantime, please feel free to send it to emailus@homeadvisor.com. -HASupport

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 24, 2018

    I have had good luck with the pros that we were connected with. We received quotes quickly for the work and hired a few that we received here. Have had some that didnt call back or didnt do work after the quote.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2018

    My first year was a great experience. After the second annual membership payment things have not been good in the slightest way. Since June, when I renewed my membership I have not had a signed job. Whenever I have turned my leads on I get bad leads, incorrect info, competitor inquires, but never work. I have called into HomeAdvisor only to have more negative experiences. Their reps are very rude and inconsiderate. There are better ways to make a more equal fair system to receive work for both consumers, customers and contractors alike.

    Charging a contractor just to call a phone number fees as low as $12.00 to as high as $90.00 is completely unacceptable. Especially when you may not even get the work you’re simply calling a phone number and not even getting a hold of anyone. HomeAdvisor could have the customers notify HomeAdvisor that they have found a contractor and then charge the contractor rather than giving leads out to three contractors charging all three contractors. It would mean they lose a bit but charging us for something that doesn't benefit is at all is wrong. What if all three contractors never get the job it could be a fourth contractor just being spiteful to others out there in the business.

    I have mentioned this concern because I have multiple times been charged for bad leads, dead leads or competitors just calling to talk shop and they know exactly that I am being charged to call them and then they hang up on me. when I spoke to HomeAdvisor about this they were very unhelpful inconsiderate and would not even give me a refund. I had to accept the situation so I turn my leaves off only to turn them all on again and to be charged again for fees for service I did not even receive. I was told they are being investigated and we shall see how this turns out for advisors.

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    Verified purchase
    Contract & TermsPunctuality & Speed

    Reviewed Sept. 23, 2018

    Power washed deck, driveway, sidewalk, porch and gutters, and cleaned up with no problems. Don was on time and did everything that was in the contract. Don called before he scheduled arrival time, to make sure the customer was at home.

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    Verified purchase
    Customer Service

    Reviewed Sept. 23, 2018

    Plumbing and Electrical Work - Contact with HomeAdvisor was a pleasant surprise. They follow-up behind the contractor and follow-up when the contractor finished. This method provided us the opportunity to respond to services rendered that gave us the ability to rate the services of the contractor.

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    Staff

    Reviewed Sept. 23, 2018

    Home Advisor sent me worthy companies with whom to work for termite control. I chose well. Worked with Borderlands Termite and Pest Control. Would do it again and recommend to others. When I had roofing done I went outside the recommendations but today Home Advisor was helpful.

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    Verified purchase

    Reviewed Sept. 23, 2018

    This was our second experience using Home Advisor to find someone, and once again, it was a success. I will definitely be referring to them again should I or another family member require professional assistance with a home project. Glad to have found them.

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    Installation & SetupStaff

    Reviewed Sept. 23, 2018

    Needed to have a larger ice box installed so cabinets had to be adjusted to fit. Excellent and caring service. Would recommend this service in finding the right person. Angie's List is another caring service for finding the right job that you need.

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    Staff

    Reviewed Sept. 23, 2018

    We had a large tree damage a large portion of our chain link fence. Home Advisor gave us names of 4 companies with one recommended. I called 3. Only the recommended guy replied. He came within a day or two, wrote a fair estimate and scheduled the work. Home Advisor followed up to make sure we were satisfied with the work.

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    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2018

    I'm glad used Home Advisor. I used their website to book an appt. late one night. I received an email with the company's phone number. Called them as soon as they opened and was given an appt. in the same afternoon. Less than an hour later, Home Advisor called to set up an appt. If I had called a regular plumber in the area I probably would still be waiting for a return phone call. The work has a two year warranty.

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    Customer Service

    Reviewed Sept. 22, 2018

    Received a list of contractors and invites for the tile project. Then got a phone call from Home Advisor about any other work and we had drywall as well. They did not give a list but setup appointments for 4 contractors without my knowledge which I ended up having to cancel. I was happy till the phone call.

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    Punctuality & SpeedStaff

    Reviewed Sept. 22, 2018

    Company representative came quickly and gave estimate on repairs to damaged wall of historic 1860 house. He emailed me estimate, I approved and they started work within 3 days! Repairs completed in one day and it looks GREAT! Highly recommend...

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    Verified purchase

    Reviewed Sept. 22, 2018

    I have learned that when I don't already have someone to do a service I need, I contact Home Advisor to see who they recommend, and then I check out reviews for the companies recommended. It has worked well. I recommend using Home advisor when you need work done and you're not sure who you can rely on to do the job. I also advise checking the companies Home Advisor suggests to see how others have rated these companies.

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    Verified purchase

    Reviewed Sept. 22, 2018

    I was able to get several estimates from this site, which saved me a lot of time. The fact that the contractors are pre-screen was a plus, I would recommend HomeAdvisor for your next project. I will use HomeAdvisor again. Thanks.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 22, 2018

    The company did an excellent job. I would recommend them. They were very professional. They arrived on time and went swiftly to work and were very safety conscious. If anyone needs a tree removed this is the company to hire.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2018

    Easy to use and submit my job request to contact professional contractors. I was extremely pleased with the Blown in Insulation company I hired to do my project and will be using Home Advisor again for sure for other projects that I have at my home. A great service and I would recommend it to anyone.

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    Verified purchase

    Reviewed Sept. 22, 2018

    Water heater replacement - Home Advisor is a valuable resource for home improvements. The site is user-friendly and provides a wealth of information. It makes selecting a contractor easy. The reviews can be trusted because they are verified. The site also lists all relevant information about the contractors, including certifications.

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    Punctuality & SpeedStaff

    Reviewed Sept. 21, 2018

    Water in Basement. Home Advisor work well and I will use again in the future. Quality of service providers that I worked with exceeded expectations. People that responded were prompt and courteous and were well versed in their areas of expertise. I will use Home Advisor again when the need arises.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 21, 2018

    Called 3 companies, read reviews, selected one to repair previous plumbing issue. Company I selected arrived within hours and evaluated issue quickly. Company explained why the issued existed and different solutions and the cost of each solution. Once solution was selected, plumbing company repaired issue in short order - issue is fixed!

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    Verified purchase

    Reviewed Sept. 21, 2018

    Security Camera system replacement. Home Advisor gave us several choices for this project. We narrowed our list based upon their experience and ratings. We contacted the top 3 on the list. Several of them came back to us with some questions before they gave us bids. We were very happy with the results.

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    Customer ServiceStaff

    Reviewed Sept. 21, 2018

    Vent cleaning - I put in the service I needed. Got one pro immediately. He called within minutes of my submission. I would have liked a few pros to respond via email with quotes so that I could compare prices, but Sean was fabulous, so I am glad I went with Home Advisor.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Sept. 21, 2018

    Within minutes of posting a request for service providers, I got responses from two companies. One was the owner, and he knew his business and made an early appointment to suit my schedule. I knew from our phone conversation he would do a good job, and I wasn't disappointed. And he charged an extremely reasonable price.

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    Customer ServicePrice

    Reviewed Sept. 21, 2018

    For any business, read the disclaimer first then the reviews about home advisors, read the pros and cons. As for a business owners if you dont mind paying for leads that people who are just shopping for prices and just wanting estimate for a project, this gets very expensive. I've tried the site for a week and canceled. That was the best choice. You're force into receiving leads that you may not want. The cost is ridiculous, then when you cancel they still charge your credit card. I was told by the pushy salesman the lead were between $6-$13 which I was lied to about, I have the call recorded. They have a bad business model. The next call is to my attorney.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Matt, We're sorry to hear you've seen anything but success with your leads. We do our best to provide resources and opportunities to help you sell your business. The first step in any purchasing process is that of price shopping and you get to dictate the type of leads you receive as well as their frequency. Lead fees are also covered during the voicelog recording and always viewable on your Pro Page. We're more than happy to further address any concerns you have regarding your old account. To speak to a rep, please send your contact info to emailus@homeadvisor.com or you can call Customer Care at 877-9473639. -HASupport

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 21, 2018

    Ruptured lawn irrigation line was punctured by another Unlicensed Trade. I will not be using unlicensed repair trades anytime soon. This Tradesman answered immediately, showed up the next day then repaired the line and installed a new time clock. The works was done professionally and completed timely.

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    Price

    Reviewed Sept. 21, 2018

    Services gives you reviews to assess which repairman to select. They sometime also include estimated price per job, but often the service says they will give estimates for free. Those that give an hourly rate for services best since I can judge the time required for the project under normal conditions and have a good idea of what the repair service will cost.

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    Punctuality & SpeedStaff

    Reviewed Sept. 21, 2018

    Danny was an excellent contractor who was punctual and fixed the main problem (broken handle on sliding patio door) plus another minor problem (door knob fell off on another door) at no extra charge. A bit disappointed he wasn't able to fix the screen door latch because the part he ordered didn't fit. Am going to have to order it myself from Amazon (he gave me the part number), but have doubts whether I'll able to actually install it myself. Was impressed he had the skill to find the exact replacement part for the broken handle and charged a very reasonable amount considering he had to make 2 trips and order parts.

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    Installation & Setup

    Reviewed Sept. 21, 2018

    This is just a suggestion. The AC company was good in all respects except they were located 45 miles away. Due to traffic, it took them a long time to arrive for the installation. A company located closer to my home if available might have been better time wise.

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    Verified purchase

    Reviewed Sept. 21, 2018

    Garage Door Repair - I have used Home Adviser a few times now and I have not been disappointed. It is comforting to know that Home Advisor has done the homework on the contractor to make sure they are qualified, have the required insurance and that reviews are from real customers. Makes the job of selecting a contractor very easy.

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    Customer ServiceStaff

    Reviewed Sept. 21, 2018

    Waste Removal Company - I received calls the next day after submitting my request to remove junk. The company that we hired to do the job was thorough and did excellent work for us. I will definitely use HomeAdvisor again when we need work done at our house.

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    PricePunctuality & Speed

    Reviewed Sept. 21, 2018

    We used HomeAdvisor for our recent gutter replacement project for our home. We were referred to 3 quality service providers, and we picked the one that fit us the best based on schedule, cost and thoroughness. We are pleased with the results, and we will be using HomeAdvisor in the near future for our next project.

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    Punctuality & Speed

    Reviewed Sept. 20, 2018

    I had spilled paint on the carpet and it needed to be replaced as the color had stained the carpet. I did not have any area knowledge of available quality businesses to contact so I went to HomeAdvisor. I had a list of 4 businesses within a very short period of time. I selected and contacted two. I received quick responses from both. Selected one and my problem was quickly and satisfactorily resolved.

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    Verified purchase

    Reviewed Sept. 20, 2018

    I have used them multiple times! I find it takes the hunt out of finding a pro or contractor for services, the pro's reach out to you quickly and you can easily get multiple bids. I tell everyone about it when asked.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2018

    We found an active yellowjacket nest next to the house and since I almost died the last time I was stung we looked for help. I gave Western Exterminator some info online in HomeAdvisor and they gave me a call within in less than an hour. They had Matt in the area who could come by in about 25 min and assess the situation, and if I wanted, he could take care of it at the same time. Matt and trainee Jasper arrived in 20-25 minutes. Friendly and professional, went over options. We went ahead and Matt suited up and took care of it. That was yesterday afternoon. A few yellowjackets are still on the ground dying but none are flying and they should all be dead in another 24 hrs. I'm satisfied.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 20, 2018

    Spray foam insulation - Home Advisor brought up 3 contractors quickly. The first one I called phoned me in less than 15 minutes, they were interested in my project. The crew was there on time, did very good work, the crew was very pleasant, as I had several questions.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 20, 2018

    Was in need Interior sanding, priming and painting as well as outside stoop repair with a little carpentry work. Company was fast, efficient, professional and courteous. Arrived on time and completed services on time! I would highly recommend this company. Very fair price as well.

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    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2018

    So far (2 repairs - weatherstripping and electrical) Home Advisor has been very helpful and timely. I will use HA again in the future. The weatherstripping repair was timely. I purchased the materials in advance and that help speed the process and saved money.

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    PricePunctuality & Speed

    Reviewed Sept. 20, 2018

    Roof Repair - I chose one of the contractors suggested in my area by Home Advisor. The process to obtain quotes was efficient and effective. The contractor was courteous, professional and punctual. The work was completed within a day. I will definitely use Home Advisor for my next project.

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    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2018

    So pleased with my selection. MIRIAM is fantastic!!! Will hire her again periodically to keep me on the right track—couldn’t do this without her??? She is prompt and works non-stop at each task. She has relieved so much stress from my life. Smartest thing I ever did was to hire Miriam to straighten out my messy living areas.

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    Reviewed Sept. 20, 2018

    I have used HomeAdvisor 4 times so far and have hired all 4 from the list provided. Excellent recommedations! The only complaint I have is I have submitted three of the companies recommended for the $50 refund and still have not received any money.

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    PricePunctuality & Speed

    Reviewed Sept. 20, 2018

    HomeAdvisor connected me a with a tree removal company when I made the request for quote. They connected me by phone with a company that was going to call be back the next morning to set up a time for an estimate. Never heard back from the company. I called another company on my own, got a quote within a day and hired them within a day. This is the second time I have used HomeAdvisor. The first time was not much better. That was to replace a roof. Same results. I will never use them again.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Peter, We're sorry to hear you had this experience with a pro, we encourage our pros to return calls quickly. You are always welcome to submit another request here: http://www.homeadvisor.com/ or browse pros in your area here: http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. –HASupport

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    Customer Service

    Reviewed Sept. 20, 2018

    This is the second time within a month that I have gone to Home Advisor with a repair or project. Can't believe the response time, which means everything when you are having a problem and are stressed! I will go to this site with all projects in the future.

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    Installation & SetupStaff

    Reviewed Sept. 20, 2018

    Home Advisor was great helping me find the right contractor for exterior painter, glass block installation and tree services. They were all rated with review which helped me feel comfortable. I picked the right contractor for my home. Thank you, Home Advisor.

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    Customer Service

    Reviewed Sept. 20, 2018

    Water filter for under sink filtration system - This job was for my mom who is a senior citizen. I live out of town and was able to speak to the plumbing company regarding her problem to schedule an appt. It's not a typical job but, I was assured they would help to fix problem. They were very prompt to call me and set up appt quickly. I am very satisfied that I could pick from a recommended group rather than a random number out of the phone book.

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    Staff

    Reviewed Sept. 20, 2018

    Excellent paint job for our office, they completed in only two days, and looked amazing afterwards. Their team were very professional and neat, it was exactly what we wanted. Thank you, CertaPro Painters! We would for sure recommend them to a friend.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2018

    Relying on HomeAdvisor was the worst thing we ever did. We were scammed and ripped off by one of their "highly rated" contractors Empire City Outdoor Living in NY. Owner Maria ** and her husband Alex ** stole $11,000 for a job never to have ever been started. After hiring and then not hearing from Alex or Maria a simple Google check led us to countless similar horrific accounts with the recommended builder. How they remained top rated on HomeAdvisor's website is a mystery. Live and learn. We would never trust HomeAdvisor for another referral ever again.

    Updated on 09/20/2018: In response to HomeAdvisor for their comments to my review I will clarify that the initial motivation for any consumer to utilize the HomeAdvisor website is a trust based incentive on the company's reputation and claims that third party screening and verified background checks are guaranteed on all listed vendors. If that's the case, Empire City Outdoor Living in NY should never have been an approved listing in the first place as a simple Google background check swiftly led to reports of countless fraudulent activity by Maria ** and Alex **.

    We don't need HomeAdvisor if we can use Google. Consumers who go directly to HomeAdvisor assume the company has done that work for us and therefore we trust HomeAdvisor as a reliable resource network. Clearly that is not the case and therefore my chief complaint. Everyone knows ratings can be bogus. But good ratings on a RELIABLE website would be what your consumers are basing their decision to hire.

    In response to the resolutions team... Yes I am currently being assisted, BUT only until after THREE complaint attempts first made to Tara, second to Michelle where after each I was promised a swift reply from the resolutions team and I did not receive any. Only until attempt number three did I speak with Donna who connected me directly to the resolutions department. So far I have only been recently assigned a personal advisor to resolve the matter with whom I will be in regular contact with. If it weren't for my attorneys doing their part I don't know how confident I would feel. I will continue document my experience and will give HomeAdvisor credit where credit lies. I do hope HomeAdvisor stands behind their claim for guaranteed protection to their consumers and complete resolution satisfaction. Time will tell.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Chavie, We're sorry to hear you had this experience with a pro. A pro's rating is determined by the reviews provided by their previous customers. It appears you have started the problem resolution process which is still ongoing. Please reach back out to the contact info that was left for you by your assigned specialist. You are also welcome to follow up with us at emailus@homeadvisor.com and we will forward any questions or concerns to the proper channels. -HASupport

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 20, 2018

    Search for Water Well Repair. I was very surprised at how quickly I got a reply from a pro once I filled out the information on HomeAdvisor. The one thing I would prefer is that there be an option not to discuss the cost of the repair (not just click, I don't know) in the survey provided by HomeAdvisor after the work was done.

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    Staff

    Reviewed Sept. 19, 2018

    This was my first time to use HomeAdvisor. I was pleased with finding a good handyman but I was not happy with your system. I initially wanted to receive 3 quotes before making a decision. When I asked online for the list of handymen to get the quotes, the site automatically booked me with a provider. Thankfully he was what I was looking for but it would have been nice to choose who my provider was.

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    Staff

    Reviewed Sept. 19, 2018

    Our family likes to utilize your services when needing a contractor. We located a service to clean our gutters. However, we found Leaf Filter to be very pushy. First, they do not clean out gutters. Then after we clearly told their representative we weren't interested in their service, they still contacted us to try and market their product. We thought that you should know.

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    Customer Service

    Reviewed Sept. 19, 2018

    I have used Home Advisor on numerous occasions to get referrals of professionals for a variety of home projects. I always received referrals of competent professionals and often received a follow-up phone call to determine if I needed anything else. The contractors I have chosen through Home Advisor did not disappoint. Overall, a great experience.

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    Price

    Reviewed Sept. 19, 2018

    My experience with this particular project was very satisfying. I was initially concerned about the project, given the potential expense involved when dealing with electricians. As it turned out, the quality of my contractor was first rate and his work as well--yet his quoted price for the job was fair and very reasonable. This particular Home Advisor experience was excellent.

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    Punctuality & Speed

    Reviewed Sept. 19, 2018

    We obtained very quick responses for both our roof and siding requests. Calls came in while we still on the HomeAdvisor web pages. Those we hired more than lived up to our expectations. More likely to find great smaller companies as well as larger established firms that if just do web search.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 19, 2018

    The company contacted me immediately, and set up an appt. the same day. Repairman arrived promptly, patient, assessed the problems (leaking roof) and addressed them and showed photos of the roof before & after the repair. I had called local companies but they were not available for a week or two. This company came shortly after my contact - same day.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 19, 2018

    Was connected to a repair company within minutes. Company called shortly after that. Explained my problem to company and was told they could come the same day to give an estimate on the total cost of job. They arrived on time and also helped to get the garage door down to secure our home. Work was done within 4 days of estimate. Company was very professional and provided quick and excellent work.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2018

    We have used them twice and both times we have had good service from the repair person they recommended. The response time has been great too. We will use their site again because we have been happy with the results.

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    Reviewed Sept. 19, 2018

    Needed a garage floor coating co. I was supplied 5 or 6 names of companies and they were all good. I just made my choice based on price and the job I thought they might do. I recommend using the HomeAdvisor!

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    Installation & SetupPriceStaff

    Reviewed Sept. 19, 2018

    Had old ridge pole raised vent approx 40' long that would get rain water blown in through it. Water would run down rafter from ridge pole towards eaves. KMA roofing removed old vent, installed new one and replaced approx 1/3 square (about 25 pieces) of roof shingles. Did very good, clean job. Job cost was reasonable and fair for the work required for successful completion.

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    Reviewed Sept. 19, 2018

    Central air repair - Looked, found, conquered. Mission accomplished. Lol. HomeAdvisor was a random choice, and it worked out fine. What more can I say, I may use you guys again in the future. Thank you and peace out!!! I liked the service, keep up the good work!

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    Punctuality & Speed

    Reviewed Sept. 19, 2018

    I completed the survey and HomeAdvisor found me a list of professionals that could complete my job. I chose the company that I liked and my service was done on my schedule. I would return to HomeAdvisor again whenever I need any work done at my home.

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    Staff

    Reviewed Sept. 19, 2018

    I have used HomeAdvisor before and have always been satisfied with the results. They have great connections with pro contractors. Great job. I will use them again for projects that I need done. I am 89 years old and can't do a lot of the jobs myself.

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    Reviewed Sept. 19, 2018

    I've used HomeAdvisor for multiple projects in recent years. In each instance, my experience was positive. The contractors were professional, estimates were timely, and the final selected contractors performed well. I will continue to use HomeAdvisor when I require a new type of contractor.

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    Staff

    Reviewed Sept. 19, 2018

    This was the first time I have used Home Advisor and I am very, very pleased. I was contacted within minutes of requesting help. The gentleman came within an hour of speaking to him. He was knowledgeable and professional. He explained everything he was doing and advised on work that needed to be done and work that did not need to be done. He answered all my questions and was very helpful. I will be using him again in the future.

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    Staff

    Reviewed Sept. 19, 2018

    Great work and in a timely matter. Great service with any issues or concerns. Have had a lot of compliments on my new year. Yards looks better than before. I will definitely recommend this Lawn Service to friends and family. Again great work!

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    Installation & SetupStaff

    Reviewed Sept. 18, 2018

    I am very pleased with the workmanship I received with the installation of my new fence/gate project. The crew showed up ready to go to work and it was the day after it had rained. They were very courteous and answered all of my questions. Roi the owner was very courteous and patient, pleasant to work with. He listened to my expectations for what I wanted and provided me with the quotes I asked for. Provided me with information and what they had to offer the customer. I am very pleased with the outcome and that I chose Aqua Blu Services for the fence installation.

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    Reviewed Sept. 18, 2018

    I checked on Home Advisor for rodent control and Perry's Wildlife Control came up. They were rated well and I reached out to them through the site. They came right away, which was a Sunday! What a surprise. So using Home Advisor was a very efficient way to go!!

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    Staff

    Reviewed Sept. 18, 2018

    This is the third time I have used Home Advisor, and I don't bother looking anywhere else. They do exactly what they say they do, and have made my life easier. They gave me several choices and it was easy to do. Home Advisor is GREAT!

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    PriceStaff

    Reviewed Sept. 18, 2018

    I have always received several recommendations when needed. Companies are responsive and costs are usually very affordable. I received most callbacks usually within a couple of hours of my request on computer. Companies are always considerate of our schedules and work with us.

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    Staff

    Reviewed Sept. 18, 2018

    All services, but one that I went through HomeAdvisor was VERY helpful. The only one that was bad had nothing to do with Home Advisor, it was with the handyman service I hired, and Home Advisor removed that company from its service.

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    Customer ServicePrice

    Reviewed Sept. 18, 2018

    HomeAdvisor satisfied me acting, as it does, as a liaison between homeowner and service provider. It did not earn five stars because HA's email to me listed two companies and four called. One of the companies HA listed called a day after the first one did. The other two, obviously, I did not expect. This makes me suspicious of the integrity of HA's vetting process and cyber security protections. Also, I did not appreciate all of the extra emails HA sent me after my initial request for a plumber trying to get me to request other services. However, HA prices its services unbeatably: free!

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    Reviewed Sept. 18, 2018

    Looking for someone to trim several trees and on a fixed income on Yellow Pages. HomeAdvisor popped up on the screen and was very helpful. Simple to complete information and I would recommend them for locating the business you're searching.

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    Punctuality & SpeedStaff

    Reviewed Sept. 18, 2018

    We were fed up with our computer, no sound, frozen screens, slow, slow, slow, and other problems. We called three vendors, got two responses, hired on, PCSmartfix.com. Very happy with the results. Ahmid came to our house, on time and fixed our problem in less than three hours. We're about to go buy a new computer, he got what we had working instead. He even explained how he did it.

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    Reviewed Sept. 18, 2018

    In this day and age, it makes my life so much easier to have a resource for connecting with screened contractors to come to my home and perform work. HomeAdvisor does the hard part for me. I feel very secure knowing that if HomeAdvisor recommends them, I can rely on the contractor to do the job right the first time. The recommended contractors that I have chosen have been consistently excellent! Thank you!

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    Staff

    Reviewed Sept. 18, 2018

    Using HomeAdvisor to find the service I needed (General Home Inspection) was excellent in connecting me with a competent and qualified professional, as well as value received for the money. Thank you HomeAdvisor, you make all the difference to consumers who require qualified contractors.

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    Verified purchase

    Reviewed Sept. 18, 2018

    My wife and I replace the flooring for our home with the exception of the kitchen and the spare bathroom and couldn't be happier. We love our new flooring and really has the wow factor we wanted. We received two different quotes. Thanks to HomeAdvisor and boy does it really pay to have multiple quotes.

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    Price

    Reviewed Sept. 18, 2018

    Ceiling fan connection repair plus dry wall patching. HA provided a very short list of options, but I was able to find someone. He delivered on the bottom line and a fair price. I would not have found him otherwise.

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    PriceStaff

    Reviewed Sept. 17, 2018

    I had Royal Painters do the job for me. They were the first group I had scheduled for a bid. I thought I was going to go with them, but I've been told to get another bid, so I did, and was so unimpressed with that group that I didn't think I could trust they knew what they were doing. I can't even remember the name of the company. I have no problems with HomeAdvisor, but I wonder who you send out for bids. I've never met two guys quite like them. I got James' quote right away and went with he and his team and am so glad I did.

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    Reviewed Sept. 17, 2018

    HomeAdvisor is a far more reliable source of information on local and independent professionals because Yelp extorts businesses by lowering their position in a searched list if that business doesn't pay for advertising. HomeAdvisor isn't special, just honest.

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    Reviewed Sept. 17, 2018

    Very easy process to get information of PRO's to perform any project. The Home Finder portal is easy to maneuver, and a great way to get work accomplished. I am in Washington State, and got the work done in Bellwood Il easily through this process. Great Job HomeAdvisor!

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    Price

    Reviewed Sept. 17, 2018

    I received multiple options for both of these jobs. The companies I picked were very knowledgeable and completed the work for the quoted price and in a timely fashion. I also appreciate the follow up of Home Advisor to make sure you are satisfied with the companies they recommend.

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    Staff

    Reviewed Sept. 17, 2018

    Vendor took down 2 large trees that were dying and dangerous and cleaned out a large flower bed. They also trimmed several other trees and after the job was completed they mulched everything they could and hauled all the debris away. They were very courteous and professional. I highly recommend Da Mudd Duck Tree Service.

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    Reviewed Sept. 17, 2018

    I was satisfied with the depth of review information for each business and attentiveness to detail. The most disappointing thing about HomeAdvisor.com is the amount of money I've learned they spend advertising on Fox News. I'm not sure I can in good conscience continue to do business with an entity that supports what has been shown to be fictitious and inflammatory statements under the guise of reporting.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 17, 2018

    Just bought a new home that needed some work done, HomeAdvisor has been right there for me each time I found something that needed to be addressed. All I have to do is type in what I need and someone calls within the hour to schedule. I love it!

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    Staff

    Reviewed Sept. 17, 2018

    Over the past few years I have had great success hiring professionals from HomeAdvisor. I really appreciate the fact that all the Pro’s go through a background check. It was also nice to speak with a HomeAdvisor specialist who answered question I had.

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    Reviewed Sept. 17, 2018

    I have used HomeAdvisor for 3 or 4 jobs now at my home, and have very good luck with them. The contractors they show are rated along with Web sites and needed information. They follow up on your progress finding what you need, and will help if needed.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Sept. 17, 2018

    We had good experience with this website. Quick updates and diversity of the professionals. Sometimes we had a bad communications from some businesses. Several times business set up the appointment and never showed up. Overall experience with this website is positive. Thank you.

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    Reviewed Sept. 17, 2018

    Appreciate that HomeAdvisor helps cut down on my search/research time to hire a contractor for random household needs. This is my second or third time using homeadvisor and it has worked well each time. Will recommend this site to others.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 17, 2018

    HomeAdvisor is my only go-to company. I have never been anything but happy with good work, prompt service and very reasonable prices. The one time the guy didn't show or disappointed me in some way (can't remember) I called HomeAdvisor and they were on it immediately. Great value all around.

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    Customer ServicePrice

    Reviewed Sept. 17, 2018

    We have a B&B and do laundry all day long. Having the laundry room shut down is terribly any day of the week. We developed and total obstruction in the dryer duct work and had to have help right away. Unfortunately, the duct came apart underneath the house in a hard to reach crawl space. Even though they had to work hard to diagnose the problem and make the dryer safe to use, since they could not totally repair the break, they only charged me the minimum amount. $89. More than worth it. Excellent customer service, no grumbling about it being a Sunday.

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    PricePunctuality & Speed

    Reviewed Sept. 17, 2018

    I got a committed time and quote very quickly for a company with very good reviews. Good service from Home Advisor. Much better than the old fashioned way of going through the yellow pages. (The Yellow Pages was a book published by the phone company listing paid advertisers in your area.)

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    Installation & Setup

    Reviewed Sept. 17, 2018

    It was very easy to find the right type of expert for our central A/c problem. The appointment setup and follow-up was very good. We hope that Home Advisor will try to resolve should there be any dispute with the contractor, should it arise.

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    PricePunctuality & Speed

    Reviewed Sept. 16, 2018

    Carpet Cleaning. Could not ask for better experience. From the initial contact for an estimate through completion. It only takes few minutes with Jimmie to see that he's very proud of his company and the product he delivers. Very fair price, quality product and done on time, can't ask for any more than that.

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    Staff

    Reviewed Sept. 16, 2018

    This is the 3rd time I have gone thru Home Advisor to get in touch with companies to provide services. Been greatly pleased. Will use them again the next time I am looking for a company to do work for me. Home Advisor is great.

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    Customer ServicePrice

    Reviewed Sept. 16, 2018

    They found me a very good company at a reasonable price who was available immediately. That was awesome. I was very impressed. It would have taken me all day to call around finding someone who could replace a central air unit ASAP.

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    Punctuality & Speed

    Reviewed Sept. 16, 2018

    Contractor showed up on time and completed the work as requested. Cleaned up and did not leave a mess. Would recommend for roof repairs. Professional and was easy to make payment via a online app. No leaks after the current hurricane.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 16, 2018

    The company that HomeAdvisor, recommended to me, made an appointment with a two hour window. I called to cancel since they were 1 1/4 hour late and had not contacted me. Unable to post a complaint on HomeAdvisor site, because I didn't hire them.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Bruce, We're sorry to hear about your experience, we encourage our pros to honor their appointment times. You are still welcome to submit your feedback to the pro here: http://www.homeadvisor.com/write-a-review/ to make them aware of the issue and we reserve the right to remove pros from our network should we see a pattern of concerns. If there is any further assistance we can offer, please feel free to call Customer Care at 877-699-4736. -HASupport

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    Staff

    Reviewed Sept. 16, 2018

    Home Advisor has been a reliable source for professionals in my area. I trust their recommendations and use them religiously for all of my home projects from plumbing, lawn and sprinkler services to window and door repairs. I highly recommend using them for all your project needs.

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    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2018

    Home Advisor helped us find an inspector quickly and he was excellent. This inspector was not one of the three recommended to us by the realtor, but only he responded and was able to make an appointment within a week.

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    Customer Service

    Reviewed Sept. 16, 2018

    The list of available HVAC companies in my area was good. I was surprised at the response. Two of the three vendors called with the estimated timeframe. The repairman who fixed the AC was excellent. I will use Home Advisor for additional repair needs in the future.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 16, 2018

    The time that Black Jack Garage Door was automatically scheduled was on MST. I live in PST zone. Very confusing as the time kept switching. That was cleared up when Clay actually called me. Technology is great, but subject to error. Website didn't allow me to question this problem.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2018

    Answered all the questions needed to find the right person for the job. As Home Advisor was searching for the company we needed, it kept us up to date that it was searching. When they find a company, we were told that one was found and we should receive a call in about 15 minutes. From beginning to end with Home Advisor, took a total of 15 minutes. It took less for DPM Bright Electric to call us. It was fast and easy. Home Advisor made looking for a professional painless.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 15, 2018

    At my rental property in New York, an undetected water leak caused significant damage to first floor ceilings and walls. Home Advisor offered a few contractors for this job. The first one I contacted came to the residence, provided me the cost for this job, and the following morning his worker showed up to start the job, but the owner, Ortiz Heras, did not show and had someone phone me to tell me he wanted to charge me more than the $550 cash price he quoted me the day before. I was departing for my home of record out of state in 2 days and it was the weekend.

    The 2nd contractor I called, Dave Squires Drywall Company, came promptly and did the job as a true professional for $500. 5 stars across the board for Dave Squires Drywall and Painting Company. There are some great contractors on Home Advisor, I'm thankful Home Advisor referred Dave Squires as well. Ortiz Heras Painting Co should be removed from Home Advisor as his tactic was almost a scam.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 15, 2018

    I received an appointment the same day. ProAction. Contractor contacted me within minutes of the scheduled appointment and arrived much sooner than expected. Local contractors refused to come out on a rainy day. Contractor took pictures and clearly explained necessary repairs. Provided a clear detailed estimate. Contractor returned quickly to complete roof work prior to anticipated rain storm.

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    Reviewed Sept. 15, 2018

    We have used Home Advisor twice. Once was for a tree cutter (fantastic job) and the other was for work on our roof (also fantastic). I think Home Advisor is such a great idea! It gives reviews from other customers so I can get an idea if I want to have that business do work for me.

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    Customer Service

    Reviewed Sept. 15, 2018

    I was very impressed with HomeAdvisor. This is the first time I used it, and I would use it again with other projects that I might have in the future. 3 different companies were sent to me, and one of them called me within about 2 hours of my posting, even though it was a holiday. I hired him and was very happy with his work. Thank you, HomeAdvisor!

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    Reviewed Sept. 15, 2018

    My home inspection project was excellent. I got to see if all the appliances were working. He turned on the dishwasher the and forceps' throughout the house and let them run. He also checked the toilets which I didn't think that was part of the inspection. I would and have definitely recommended Mr. Jeff ** to all my family and neighbors.

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    Punctuality & Speed

    Reviewed Sept. 15, 2018

    Home Advisor's recommendation for a pressure washing company (Merida's) was much appreciated. They were on time, fast, efficient, and did a great job removing all the mold and mildew from our house. We will use this company for our future needs.

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    Staff

    Reviewed Sept. 15, 2018

    Bryan ** was true to his word, he did a great job on the lawn and flower beds. I would recommend Bryan to anyone looking for dependable, quality lawn care. Base on the work Bryan and his team did, I now have schedule his team for a weekly maintenance.

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    Staff

    Reviewed Sept. 15, 2018

    Replace sod, first adding topsoil, in two locations. Also removed and replaced 7 Arboricola shrubs. Reviewed of scope of work with owner with Chris. Job was small and he was able to complete the following day. Good workmanship and work ethic.

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    Reviewed Sept. 15, 2018

    I have used HomeAdvisor twice now. I have a 24-year-old home that needs lots of work. I save money every year for the next project I will need to undertake. So far, HomeAdvisor has hooked me up with the best roofers anyone could imagine... as well as the best tree service in the world. Of course, some of this fell on my own shoulders. HomeAdvisor will give you the names of several people... it is up to you to talk to them and get a "feel" for your trust in them once you have been given the names to choose from.

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    Customer Service

    Reviewed Sept. 15, 2018

    I like that I can request quotes from multiple companies all at once instead of having to make several phone calls, website is user-friendly and I also like that I can read reviews for various companies that have been posted by customers with first-hand experience of the work provided. This is the second time I have used Home Advisor and I plan to use it again.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 15, 2018

    My central AC went down in the middle of a heat wave. I thought for sure that I would have to wait a week or more to get a repairman to my house. Home Advisor helped get one there within 24 hrs. I found Home Advisor to be very helpful! The company that came was quick, affordable, professional, and knowledgeable. I will use Home Advisor again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2018

    This was way easy, I received a phone call almost immediately. I was hooked up with Aaron at Edge Denver South. He was patient and very informative. Someone was at my house the same afternoon, and showed me the areas he would be treating, and why. I feel I was well taken care of.

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    Verified purchase

    Reviewed Sept. 15, 2018

    Replace baseboard in master bath. Replace weatherstripping around oversized family room door. Repair wallboard in 2 places in garage where there were large holes in the wall. Repair and replace frame around small door from garage to yard. All old material was cleaned up and taken away.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 15, 2018

    We had 3 potential bidders within an hour and had 2 bids done the same day. The work was done the next day. The process was easy, quick and painless. I thought it would take a couple of days calling around and maybe weeks to line up a job. What a surprise. We will use Home Advisor again.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 15, 2018

    I struggle to find contractors that will just show up to give an estimate. Yet alone actually to the work. The contractor I found showed on time, provided a fair estimate, and did excellent work. I will continue to use Home Advisor to find good contractors to to home repair and improvement projects.

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    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2018

    Referral for Real Estate Appraiser. I submitted a request online and within 5 minutes received first 2 calls and then a 3rd a few minutes later. All the professionals were very polite and eager to help. I went with the first one as he was knowledgeable, well priced and available when I requested. Very pleased with the fast response.

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    Customer ServiceStaff

    Reviewed Sept. 14, 2018

    HomeAdvisor for over a year has called our business and personal cellphones soliciting us to join their predatory vendor program. We have asked to be removed from all call lists as we will not do business with them EVER. Their sale/customer service team cusses on the phone, refuses to introduce themselves upon answering the phone and beat around the bush when asked for a supervisor. This company should be shut down for violating solicitation laws and consumer/FCC violations related to cellphone solicitation! Avoid this company like the plague!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Kialeigh, We're sorry to hear about your concerns. This is absolutely not the type of interaction we would expect you to have with our business. You have been placed on our Do Not Call list and we are investigating your interactions. If there is any further assistance we can offer please feel free to call Customer Care at 877-947-3639 or reach out to emailus@homeadvisor.com. -HASupport

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 14, 2018

    This was my first use of the platform and I was pleased with the service. It was quick, easy, and put me in touch with the right professional. I was contacted in less than 15 minutes by a service provider. I will definitely give a try in the future.

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    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Sept. 14, 2018

    Quick to deliver service. Excellent. Would use it again. Easy to set up an appointment. I believe the price is reasonable. The most I liked about is how promptly the call came in from the business. They were quick to respond and done work efficiently.

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    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2018

    Didn't know anyone in the area who did carpet cleaning. It was great to have HomeAdvisor recommend some carpet cleaning places. Bravo. Carpet Cleaning called me soon after and they did a great job. Not much else to say but "thank you"!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 14, 2018

    As soon as I filled out the info online - the phone started ringing. I was ready for the project and the service person was ready to complete the project so it worked out great. I would recommend HomeAdvisor to anyone looking to complete a project.

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    HomeAdvisor (Powered by Angi) Company Information

    Company Name:
    HomeAdvisor (Powered by Angi)
    Year Founded:
    1999
    Address:
    14023 Denver West Parkway
    City:
    Golden
    State/Province:
    CO
    Postal Code:
    80401
    Country:
    United States
    Website:
    www.homeadvisor.com

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