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HomeAdvisor (Powered by Angi) Reviews

4,951,801reviews on ConsumerAffairs are verified
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About HomeAdvisor (Powered by Angi)

HomeAdvisor is an online resource that helps residents find reliable home repair or improvement services in their area. HomeAdvisor has service providers in multiple categories on its site, from maid services to HVAC repair, and screens each one to make sure you end up working with a trustworthy provider. It also backs its platform with a Happiness Guarantee.

Visit www.homeadvisor.com
Pros
  • Convenient app
  • Free to use
  • Instant online scheduling
  • Happiness Guarantee
Cons
  • Doesn’t show all companies in area
  • Limited options in some locations

HomeAdvisor (Powered by Angi) Reviews

Over 10k reviews since 2012

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    How do I know I can trust these reviews about HomeAdvisor (Powered by Angi)?
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    How do I know I can trust these reviews about HomeAdvisor (Powered by Angi)?
    • 4,951,801 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 30 Reviews 4130 - 4280
    Verified purchase

    Reviewed Feb. 27, 2019

    The Home Advisor online checklist was very effective and resulted in a referral to a very skilled and professional plumbing contractor who responded the same day which happened to be a holiday weekend Sunday! I am very satisfied with the service!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2019

    Home Advisor is a very helpful service. Home Advisor eliminates customers' need to research contractors and make several inquiries with contractors. I received immediate response and professional, friendly, reliable, ethical and honest service from the contractor. He provided me with options and cost estimates.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 27, 2019

    The company who helped us was Absolute Waste Management. The appointment was made for the day after I called, which I found amazing, and JUST what we needed. Replacement furniture is arriving tomorrow. We had a broken recliner loveseat and totally worn out recliner sofa we could not move ourselves (both in our 60's). Thank you for hauling off our junk!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2019

    Reuben called me at 8 am, the first person to call back and I hired him since he was willing to call me out later in the day since the gutter was hanging and hitting close to our bedroom windows. He is excellent!

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    Verified purchase

    Reviewed Feb. 27, 2019

    I'm very satisfied with the service (roofer). The contractor responded while I was still on the HomeAdvisor website. The contractor knew how to do his job and cleaned after himself without any fuss. If this is any indication of the quality of the other contractors the HomeAdvisor service is actually useful.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2019

    I would definitely recommend HomeAdvisor! I tried to find some electricians on my own and they were not answering my messages or showing up on time to do an estimate. Although the first appointments I set online with HomeAdvisor were all re-scheduled, HomeAdvisor helped me find a punctual and professional electrician and followed up with me. Great job!

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    Verified purchase
    Staff

    Reviewed Feb. 27, 2019

    Ceiling Repair - I called a few contractors whose names I got on Home Advisor that did respond to my message. I was very satisfied with the one I did use. He contacted me, came to my home to see the job, and when I got back to him and hired him, he did a very good job.

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    Verified purchase

    Reviewed Feb. 27, 2019

    I used HomeAdvisor for my roofing needs, got three bids and went with Tarpon Roofing. I am very happy with my HomeAdvisor experience. Will definitely use it again, I believe this is a great resource for home repairs. Thank you!

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    Verified purchase
    Staff

    Reviewed Feb. 27, 2019

    Oven Repair - Steven from Southern Fixed Appliance is very professional and thorough in the work that he performs. We will be referring his business and calling him if we have a need for his services once again. Thank you Home Advisor for offering pros like Steven for our needs.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 27, 2019

    I was able to hire quickly a very competent professional for our house cleaning project. I was able to have two pros estimate costs and everything went very smoothly. I turn to HomeAdvisor for all project hiring's and have always had great success.

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    Verified purchase

    Reviewed Feb. 27, 2019

    I don’t bother rummaging through the phone book, or scouring through Google results for a service provider to fix my latest home maintenance issue. I don’t need to. I just go to HomeAdvisor, and I know I’ll get a local, licensed, quality, professional service provider at a price which can’t be beat. In every instance, the professionals recommended to me by HomeAdvisor have been top notch, so why waste my energy and time with phone books and Google searches, when I can just fill out a little form on HomeAdvisor, and be connected to the right company within minutes? I’m saving time, money and stress by using HomeAdvisor. It’s a no-brainer.

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    Verified purchase

    Reviewed Feb. 26, 2019

    Emergency roof repair. First damage occurred at 12:30 am on Sunday. Used HomeAdvisor at 12:35. Had contractor contacts by 8:30 am. Bids by 4:30 pm from 2 contractors. Work completed by Tuesday afternoon. Would have hired either recommended roofer but only needed one. Flipped a coin. Very positive experience. Thank you HomeAdvisor.

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    Verified purchase

    Reviewed Feb. 26, 2019

    HomeAdvisor made it easy to select and review my need for an Electrician. I have used HomeAdvisor a few times and with their help, is now my go to service. I would suggest you go to their site and use their tools to help you find your next service, you will not be disappointed.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    The job required superior knowledge of pumps and plumbing systems to replace 1.5 Hp water pump for home. HomeAdvisor provided two companies in my area to do work. Both appeared Experienced and knowledgeable. I will use HomeAdvisor again to assist with the selection of contractors to complete home projects.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    The company rep. was honest and forthright and made recommendations for us to consider, both for his company and for us to consider. He checked all rooms including the attic and the garage. He was very good in making sure at the end, to ask us if we had any questions that he answered without out a doubt.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    Great reference and helpful in getting my patio project done. I never start a project without using Home Advisor. HCF was the contractor recommended and they were honest, fair, and did good work. I will recommend Home Advisor to all my friends and family who has any projects or jobs that need to be done by a competent pro.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    I am an electrical contractor, and I tried HomeAdvisor because they seemed honest on the phone. Well as soon as I signed up, and paid the sign-up fee, I would receive 5-10 phone calls from other small companies who offer marketing and leads! I spend half my day now answering fake leads and telemarketing and I regret signing up with them so much! They also add services that have nothing to do with your services offered (example: They put down that I am a handyman and a fence installer, when all I do is electrical work). If you are starting out, I recommend trying any other marketing/leads company other than HomeAdvisor. PS : They refuse to give any type of refund once you have signed up. I have all documentation to prove all the phone calls and that I the representative who signed me up, did not sign me up for services I wanted.

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    Staff

    Reviewed Feb. 26, 2019

    I had a very negative experience with a HomeAdvisor Professional and wrote a scathing review. The professional argued to have the review removed and HomeAdvisor removed it. I then provided HomeAdvisor with all the details to support my negative review, as well as documentation to support the accuracy of the review. HomeAdvisor then stated they concurred and would put the review back up on the site immediately. That was 3 weeks ago and the review is still not on HomeAdvisor. DO NOT TRUST HOMEADVISOR'S REVIEWS, they are NOT accurate!!!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 26, 2019

    Was able to easily provide my project info and got back a list that matched my criteria. Easy to use and was able to contact contractors directly from the site. Was responded to quickly by the contractor and communication was easy.

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    Verified purchase

    Reviewed Feb. 26, 2019

    We appreciate that reviews were sincere and honest. Glad that there were no fees like some other sites. We did receive a few adds after we had already selected a company and indicated as such, but they were just trying to make sure we were informed about our options. Thanks.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    We have now used Home Advisor to build a fence, pave a driveway with other concrete work, fix gutters, and hire a handyman. I can't believe how great everyone has been. We went with a word of the mouth recommendation recently and it was a mess. I feel like if you hire on Home Advisor, it is such a public venue, the professionals know they could be judged online easily. We have had the best luck with this service.

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    Reviewed Feb. 26, 2019

    We visited HomeAdvisor to find a reputable home cleaner. We found two, interviewed them, had them walk our house and each provide quotes. We went with the one that seemed more detail oriented (despite being higher priced) - we relied on the HomeAdvisor rating in selecting the two. We then scheduled the cleaner. The cleaner exceeded their time to clean by 3 times and still did not finish - instead they insisted on cash payment including reimbursement for their HomeAdvisor listing fee. They said they needed the payment because of one of their crew was leaving. We went upstairs, came down and they were gone. They literally sneaked out of our house. We contacted them to finish the third of the house they didn't finish and it was excuse after excuse after excuse.

    Shady, unprofessional is what HomeAdvisor delivered to us. We went to HomeAdvisor - after all, they stand behind who they recommend right? No way. They said they accept no responsibility and play no role in taking any recourse against any cleaner. So HomeAdvisor, Why should anyone use your misrepresented services? You may as well have a monkey through a dart at a list. HomeAdvisor is worse than useless as you rely upon them adding some value and they do not.

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    Verified purchase

    Reviewed Feb. 26, 2019

    The flooring contractor work went very well. The electrical contractor wanted $150 for an estimate to put in under-cabinet lights in kitchen. Another contractor wanted $990 to install 5 light fixtures under the kitchen cabinets. Decided to do it myself for $140 with kits from Home Depot.

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    Verified purchase

    Reviewed Feb. 25, 2019

    I have hired two contractors through HomeAdvisor - one for lawn care and one for handyman services. Both have exceeded my expectations and turned into service providers that I have continued to use and recommended to friends and family.

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    Verified purchase
    Price

    Reviewed Feb. 25, 2019

    Needed to change 2 springs on my garage door. The repairman came as promised. The cost was greater than I expected. I would suggest that Home Advisor give you a list of repair people to choose from. I was overwhelmed as a fist time user but I would be better prepared next time.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 25, 2019

    We looked for a company to re-paint the entire inside of our 2400 sq ft. home (estimated 2000 ft. for painting). We wanted all ceilings, walls, doors and trim painted using 3 colors (a ceiling color, doors and trim color, and a wall color). HomeAdvisor initially provided 3 contacts. One scheduled an appointment to provide an estimate but didn't show up. They re-scheduled and didn't show up again! Another company declined to bid (too busy). The third company came, did a thorough job measuring for an estimate, and provided a fair quote. We contracted with them and were satisfied with the company and the results.

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    Verified purchase

    Reviewed Feb. 25, 2019

    Tired of logging in. It's not just HomeAdvisor but everywhere here on the internet. Driving me nuts that you can't do anything without logging in. Really don't find it appropriate to have to share my information with anyone and everyone!!!

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    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 25, 2019

    HomeAdvisor is so easy and helpful in finding anyone for a home and yard project! Love the testimonials and quick response when one is looking for a quote and contractor! Will use it for every project I need help with!

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    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    Home Inspectors let it be known it is hard to get your money back from HomeAdvisor, and I am not sure how many of the leads are legit. I actually lose money with them, but they get theirs. Very I get leads that do not pertain to me. I get homeowners telling me they did not want a call from any company and hang up on me. I do not get my money back on that lead. They send an email and say, “Unfortunately we could not replace the lead.” No they do not make sure the leads are real. Just send and collect the money. They also send to more than the 3 contractor limit. This is getting old and I will be cutting them loose very soon. Good luck my friends.

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    Customer Service

    Reviewed Feb. 25, 2019

    When I made complaints about the contractor, this was their response. The contractors pay them to advertise. If you write a bad review about the contractor, and the contractor disputes, the bad review is removed.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Joanne, We apologize for any inconvenience and appreciate you bringing this to our attention. We’re happy to look into this matter further. Please send your contact info to emailus@homeadvisor.com so we can investigate. -HASupport

    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Feb. 24, 2019

    I went online and notified HomeAdvisor I needed estimates for gutter guards. I was notified by email within a few hours with the three companies to choose from. My wife and I selected Leaf Filter. The installation was done well, and the price for the work fit into our budget. We are awaiting the first sustained rain to see if the system works as advertised. I will definitely used HomeAdvisor again for other home projects.

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    Verified purchase
    Customer Service

    Reviewed Feb. 24, 2019

    We had two stumps that needed to be ground down and removed to prepare for replacement trees. One was the result of a storm less than six months ago and required a fair amount of chainsaw work prior to the actual grinding. It has solid surface roots that were close to a foot in diameter. The second stump, while a larger diameter had deteriorated much on its own and we had it well prepped before arrival. Contact was made immediately via HomeAdvisor phone initiating service. A few hours later on the same day the worker arrived to review and bid the job. The job was completed in less than 2 hours. My wife and I were very satisfied. I definitely would recommend HomeAdvisor to friends.

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    Verified purchase

    Reviewed Feb. 24, 2019

    Fax, printer scanner help and pc repair at my office after a new 4 in one fax etc was purchased. Had him come over and set up the wifi, and work on my desk top pc, set up the drivers, etc and clean out my computer that had a lot of junk in it that was slowing it down. Was a good experience.

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    Verified purchase
    Customer Service

    Reviewed Feb. 24, 2019

    Home Advisor provided me with several viable choices of companies to tackle this project. I was contacted right away by the company I chose to call. Very satisfied with this verified method of choosing hires for home improvement and other issues.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 23, 2019

    Quick & efficient service; within an hour 2 professionals were connected; both of them responded with visit and then a quote so that we could make a quick decision with one of them. Both pros suggested were really good.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 23, 2019

    After seeing their tv commercials I decided to check out their services. It was an amazing experience. Easy to follow their prompts and very helpful in selecting Brooks Electrical to solve our problem promptly and inexpensively. I will continue to use the company each time I have a need. Highly recommended.

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    Verified purchase

    Reviewed Feb. 23, 2019

    Kitchen Remodel Contractor Decision - Home Advisor was a great resource and led us to a great company to work with. The entire process was less stressful than we thought it would be. We would encourage other to use Home Advisor as it totally helped us in our first remodel experience.

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    Verified purchase

    Reviewed Feb. 23, 2019

    Roof repair - The site was easy to use. After selecting the problem I was immediately given the top three companies for my area. These companies immediately received notifications of my interest. Two responded with 1 hour, the third the next morning. Overall experience with Home Advisor was excellent.

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    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Feb. 23, 2019

    Jones Landscape Solutions showed up on time, removed the stump (that was in the way of the new fence being installed), and priced the job very reasonably. The turn around time from initial contact on the phone to job completion was less than 14 hours. True customer service and satisfaction from Jones Landscape Solutions. It took him less than an hour to remove the stump. Job well done!

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    Verified purchase
    Staff

    Reviewed Feb. 22, 2019

    I’ve used them a few times and each time had a good experience, now, whenever I have a project that needs a pro, I contact them. I’m confident that Home Advisor will get me the right person for the job.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 22, 2019

    Excellent experience. I came, I saw, I signed up and everything went smooth like butter. The job is done. Now to tackle the paperwork. My advisor asked all the right questions and guided me to the perfect local company. They were on time, efficient and clean. Thanks, HomeAdvisor!

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    Customer ServicePrice

    Reviewed Feb. 22, 2019

    First, I am amazed that this company has such high ratings. And I wonder how many of these reviews are even legitimate. Here is the facts that I experienced with HomeAdvisor. I'm a contractor. So they hounded me for ever so long to join up with them. Finally, I decided to give it a try, not that I really needed their service. But I discovered when I started to sign up, that there was much more to it than just paying a certain member fee, which was plenty high in itself. They also charge a percentage fee for every potential customer they refer to me. Whether it's a good lead or not. At that time, I decided I was not interested.

    Then, I thought I would try out their service. You know, like someone who was using their "free" service to help me find a contractor. So I started to fill out a request form for that. I found it to be so lengthy that I discontinued it and logged out. I did "not" give HomeAdvisor permission to refer anyone to me. Because I wasn't interested. But I guess they had enough information to go ahead anyway and refer me to some poor sucker so they could charge him for a referral. Which is exactly what they did.

    One of their contractors (only one) contacted me (by text) and said something like this, "I heard you was interested in some paving". I immediately texted him back with my number and asked him to call me. But, he would not call me. Apparently that's the kind of contractors they have. It was the only one who contacted me. I was going to inform him that I did not ask, or authorize HomeAdvisor to refer me to one of their contractors. And I was going to remind him, or inform him, that he just got scammed. Because no doubt, HomeAdvisor charged him a fee for that. In closing let me just say, I don't see how HomeAdvisor got them high ratings.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 22, 2019

    They were fast, clean, and up to speed on current tastes and products... and they knew how to work with stock cabinets. They came on time, surveyed the project (small kitchen remodeling), made suggestions, listened to what we had to say, and just got on with it.

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    Customer ServicePrice

    Reviewed Feb. 22, 2019

    Was provided 2 choices. The first wouldn't return my calls and the second, Boys Electric, bid $4500 and charged me 75 for the bid. Bid seemed high and got several other bids on my own. No others charged for a bid. Got it done for 2400 and they did a great job. HomeAdvisor was useless and cost me time and money.

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    Verified purchase
    Customer Service

    Reviewed Feb. 22, 2019

    Repairs to siding under porch - I have already spoke with them about another project. I will recommend them and will probably use them again when I need a project done. I went online and found JP Contractors, the recommendations were to give high so I asked them to call. Michael called and was here by noon to give an estimate and repairs were completed by end of the day.

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    Verified purchase

    Reviewed Feb. 22, 2019

    Needed two failing sewage pumps in outdoor lift station replaced and possible reasons for failure and additional issues diagnosed. Required experienced plumber with years experience and not just recent hire with technical knowledge only. Also they helped with locating cleanout yard sewer line, checking street sewer to see if full pipe could be an issue.

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    Verified purchase

    Reviewed Feb. 21, 2019

    I especially appreciated reading the reviews and having the information available to contact them myself. I had a short time frame and being able to talk to the contractor and expedite the whole thing was most helpful. There were a lot of choices available with differing areas of expertise that made my decisions easier.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 21, 2019

    Home Advisor had listed a 5-star Fence Contractor. I contacted them, hired them for the fence installation, and was very happy with the results. They contractor earned their 5-star status. Home Advisor checked in with me before and after the installation regarding the progress and my satisfaction.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    I was referred a contractor who is registered as one name and then signing contracts as another. I called with a complaint and the customer service told me they do not handle complaints. I think this guy has lawsuits and he is stating he is qualified to work hardwood floors yet he is not. HomeAdvisor only wants money from these contractors. They don't care if they have good or bad reviews, they don't care if they won't honor warranties. Stay away from this group. I called many times and emailed. No one has ever returned a phone call. Simply says they don't give a care about contractors they refer who are frauds.

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    Verified purchase

    Reviewed Feb. 21, 2019

    I have used HomeAdvisor or 2 referrals and they were both outstanding. Reasonably priced and knowledgeable trustworthy vendors both times. I had a plumber and a general repairman who were able to resolve my heating issue and repair my fence.

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    Verified purchase
    Customer Service

    Reviewed Feb. 21, 2019

    I previously used HomeAdvisor to hire a plumber with good results. This time I needed an Electrician so I went through the same process through HomeAdvisor. I was not disappointed with the results. I hire the first quoted Electrician company that called and they were professional and prompted.

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    Verified purchase
    Price

    Reviewed Feb. 20, 2019

    I needed somebody on the same day to repair our garage door, with broken springs - and other items that needed repairing. They gave us good recommendations - the repairman was here within the hour and fixed everything for a great price in 1 hour. I'm very pleased.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Home inspector reach out immediately and he was very professional. He was knowledgeable and explained what he was doing. Received report the next day and I was able to call the inspector for any question that I may have had. Call with question and the inspector was able to talk with me with no problem.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Pleased with Home Advisor customer service. I would recommend Home Advisor to anyone in need of a special service professional. They provided me with multiple providers for the service I needed (A/C duct cleaning). They also did a followup phone call to see if I had hired any one of the suggested providers.

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    Verified purchase
    Customer Service

    Reviewed Feb. 20, 2019

    This is my third time I have used HomeAdvisor, and they have matched me up with amazing pros each time. I will call them again for my next project. I like that HomeAdvisor emails and calls to make sure the project is going well and that I'm satisfied.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 20, 2019

    Roof Leaking - I contacted HomeAdvisor, the contractor called minutes later, we scheduled a date for an estimate, they showed up on time, provided the estimate, and made the repairs that same day in the rain. No complaints here, I am completely satisfied.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    I didn't know who to hire or where to look. HomeAdvisor helped me find a contractor in my area. Very helpful. They also provided several other contractors in my area just in case the first one cancelled. Home Advisor also conducted a follow up call to make sure I was happy with the work that was completed.

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    Verified purchase
    Customer Service

    Reviewed Feb. 20, 2019

    I turned to HomeAdvisor when I needed an electrician to fix a string of recessed lights that were out. I was recommended 3 Electrical Contractors. I read the reviews and called the one closest to me. I received phone calls within 24 hours from all 3 of the recommended contractors.

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    Verified purchase
    Price

    Reviewed Feb. 19, 2019

    I have had good experiences in all of the several different companies that I had hired through HomeAdvisor. I feel that I have been quoted fairly on prices and have been very happy with all of the jobs done from the companies I hired through Home Advisor.

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    Verified purchase
    Customer Service

    Reviewed Feb. 19, 2019

    I was able to get more than just one company to call me about my work I needed done. Saved me a lot of the leg work. The company I went with, Aire Serve exceeded my expectations on the work that they did. I am glad that HomeAdvisor is available to help with that leg work and give direction on where to go when you need work done.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 19, 2019

    A bit expensive... However, the technician was very knowledgeable and arrived as scheduled and the dryer was repaired within an hour and a half... Hopefully, the dryer will last for many years to come. I would recommend this service provider and will use then again if the need arises.

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    Verified purchase
    PriceStaff

    Reviewed Feb. 19, 2019

    We had a huge maple with dry rot at the base removed. This took some finesse as the largest branch hung over our garage. The tree was removed in the time, manner and cost specified. Very professional, efficient company. The owner is a certified arborist and very knowledgeable re: pruning and removal options.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    It is very difficult to find truly professional and trustworthy people. I found this to be truth when hiring a handyman. Had I not used Home Advisor I would not have found exactly what I needed. I will use Home Advisor again if the need arises.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    Home Advisor does a good job of finding top, professional people to contact about the job at hand. I will always use them to find the people that I need for any job. I have been using them for a couple of years now, and they always came through. My most recent experience was with Integrity Home Services, and yes, I would highly recommend them for electrical work.

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    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2019

    I'm reviewing as a contractor on HomeAdvisor. They are full of fake leads, with inaccurate contact info. We would receive leads with obviously false contact info. We contacted them about this and they did not know how we got the lead. They charged us and would not refund it. I decided to test the system and entered false info, and it would not let my request go through. So in my opinion, I think that their employees are putting false leads in the system. Maybe they get a kick back from it. So in summary, they are a waste of time, money, and energy. I get more business from our website than we do from HomeAdvisor.

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    Reviewed Feb. 19, 2019

    Someone has to put a stop to this website. HomeAdvisor is nothing but thieves. How can they send contractors to people houses taking money they worked for to make a better home and they never do a background check on the contractor. Even one star is a lot to give them. Nothing but a scammers. They should be stopped right now. Where is the consumer protection? And if the BBB is supposed to be a source for consumer protection, why are HomeAdvisor still in business with all these extremely poor reviews?

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    Verified purchase

    Reviewed Feb. 19, 2019

    This was my first time using HomeAdvisor and I found it to be exceptionally user friendly. I was connected with a great local company for my project and I couldn't be happier with their work. I will definitely be using the site again. Thanks!

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    Introduced me to a choice of Home Inspection providers that I would not have found otherwise. I contacted each of the (3) provided and picked the one that made the best first impression. The decision worked out to a pleasing result. Thank you, HOME ADVISOR!!!

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 19, 2019

    I was a former HomeAdvisor customer 1 year ago and never got much business because of some many other contractors bidding on the same work. In addition you would pay a high dollar to accept a lead that most often the customer was not ready for work to be done. These leads were not vetted out. I opted out and lost money after 6 months. HomeAdvisor called me recently and offered me 150 leads free to get me back. But they never give me the free leads. They didn’t set up my account correctly. And the CSR was horrible. I never got off the ground. But they took my money for activating my account again. After several weeks of HomeAdvisor not getting my account set up, not providing the 150 free leads promised and truly horrible customer service. I gave up. Shame on me for trying to give them a second chance. They also will not give back $287 for the startup account activation fee. Stay away. Don’t get involved. You will lose money.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2019

    Painting outside of House - Advertised to six painters, only replied. Used him, did great job. Don't know why only one response received from contractors. Despite that would use service again if needed. Nakai Painting, Jerry, did great job. Work was completed in timely manner. Happy with service.

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    Customer Service

    Reviewed Feb. 18, 2019

    We worked with HomeAdvisor as one of their pros 2 years ago. We spent more on wasteful leads then we made in actual work. They convinced us this year to try again and here is the list of items they did to waste our time. Did not return calls when the leads came in and they were wrong. When I finally got someone on the phone she said we had 400 leads but only 6 had come to us. She also said we were set up to receive leads from 3 states - we requested 10 specific zip code, not 3 states. They charged us 287.99 for leads that were wrong. They promised 100 free leads - did not get that. Set up our user name as someone we never heard of. I do not recommend them at all!

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    Reviewed Feb. 18, 2019

    First time using HomeAdvisor to find a contractor to work for me. I would definitely use this service again in the future if I am sure to get professionals like the one I found. I feel a little more secure knowing that Home Advisor requires background checks so I don't have to worry about hiring an unlicensed/uninsured contractor.

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    Reviewed Feb. 18, 2019

    HomeAdvisor helped me find a reliable Handyman company and one-time house cleaning service. I appreciate the number of recommendations made, as it gave me options for the work I needed done. I will definitely use Home Advisor in the future.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2019

    I am a Realtor in the Tri-state Area. Due to all the rain that we have had, I was not able to get a roofer. However, I needed one immediately for my client. When I seen John's profile, I called immediately. He called and came the next day and looked at my roof and determined that it was the flashing. He had job done in 2 days!

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 17, 2019

    Very fast response with the professionals I needed. HomeAdvisor gave me 2 recommendations of which I found the perfect credentials, equipment, crew and price. I will be using them again for future projects. I'm sure I'll get the same great results, I would recommend HomeAdvisor to friends and family. I will also be using the tree removal company I found through them again.

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    Reviewed Feb. 17, 2019

    Seeing they get paid to list contractors, they refuse to allow me to submit a negative comment. I truly had a very bad experience with a contractor. Spoke with HomeAdvisor about it. They said the contractor said he never did any work for me. I submitted all the proof they asked for and still nothing. Sad that other people have to deal with the same crooks they recommend.

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    Reviewed Feb. 17, 2019

    I was a HomeAdvisor pro and was not able to get any refunds that I was due. They said that they were for leads that were false leads. And also charged me for leads that I never accepted. It works very rarely but overall they were scamming me and overcharging.

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    Staff

    Reviewed Feb. 16, 2019

    They recommend very reliable People. I was very satisfied with the AC people that I hired to do my air-conditioning work. Very reliable and honest and trustworthy. This air supply company that I used I paid them in full because my wife and I were working and my daughter was here to oversee the work so I had to pay them on my credit card. They gave me a bill that’s it paid in full and do you said they would be back Saturday to do the work and believe it or not they were. They came Saturday morning around 10:00 and finish around 3:30. Good work. Very happy. Thank you Air Supply.

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    PriceStaff

    Reviewed Feb. 16, 2019

    My experience with HomeAdvisor has been so-so at best. Surprisingly, many highly rated professionals were so unprofessional or expensive so I was forced to keep looking. Others were super-professional and I still use them. The site management would be wise to screen their professionals a little more.

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 16, 2019

    Referral called immediately and replaced well pump and pipes next day. Fast and fair pricing. Definitely recommend for fast quality service. Found on Home Advisor and showed good reviews. Called me back immediately and set appointment for next day. Very fair and honest.

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    Installation & Setup

    Reviewed Feb. 15, 2019

    I have used Home Advisor for two projects - gutter cleaning and power washing, and a few odd jobs (painting, light installation) and am highly satisfied with the pros that were suggested for the work, as well as the work that was accomplished. I will be using the services again for future projects.

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    Punctuality & SpeedStaff

    Reviewed Feb. 15, 2019

    I had an after-hours plumbing emergency. I received help very quickly. I'm very pleased. I had a water extraction company here to pump the water out of my basement and couldn’t get to their next client until I could get a new sump pump in because water was literally pouring into the sump pump hole. I think the people who needed the water extractors after me appreciated the prompt service I received, too.

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    Staff

    Reviewed Feb. 14, 2019

    I am a retired government worker and I maintain a single family home built in the 1940s. Needless to say, repairs on this house takes very knowledgable individuals and I have never had a bad recommendation so far. I am very pleased with this service and it is perfect for an inexperienced person like myself on a tight budget.

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    Reviewed Feb. 14, 2019

    Good job was done by the company I selected from the HomeAdvisor choices. I always use Home Advisor to select a company for jobs around the home. I also like their program of sending a check to me for every three jobs I use them.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 14, 2019

    Texas Appliance Repairman answered my request for service within two minutes. He told me he could come to my home the same day between 5:00 p.m. and 7:00 p.m.. He promptly arrived within the time he said and immediately got to work. He found the problem right away. He noticed that the problem was minor, he fixed it and stated that since the repair was nominal, so was the fee -- in fact, he said, "No need to charge you for unnecessary parts, when all you need to do is clean this and that... and be done." Within a few minutes, the microwave that had been broken for a few days was working. My husband and I are very happy with his work, price and attitude. I will certainly call Texas Appliance Repair again if another appliance goes on the fritz! Thank you!

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    Punctuality & Speed

    Reviewed Feb. 14, 2019

    Made finding a good and qualified plumber very quick and easy. The repair was completely finished less than 20 hours after the problem occurred. That included the time it took to pull up the HomeAdvisor website.

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    Price

    Reviewed Feb. 14, 2019

    John and Ken from Glass Local responded immediately to our need for emergency window repair on an old metal frame window. They gave us an immediate quote, communicated well, and made a quality repair within 24 hours (in miserable weather). I'm a very happy customer!

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    Staff

    Reviewed Feb. 14, 2019

    I didn't find these people thru Home Advisor. My only experience with Home Advisor was with a prior job where FedEx ran over my mailbox, my fencing and my yard. I went into Home Advisor to find a person who could fix all the problems but, as soon as I said fencing in my description. It popped me into fencing contractors. Very restrictive!!! That and your backwards rating choices are a problem.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    He called us within 5 minutes of the request and did a great job. This is my first time using Home Advisor and it worked perfectly. The worker that came out was very nice and did more than what he charged us for.

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    Reviewed Feb. 14, 2019

    I used HomeAdvisor for four different projects. They had a rewards program that once you completed three projects through them and gave reviews on those companies that you would get a $50 check. I completed mine in September 2018 and they said they would be sending me a check. No check. Finally discovered that they canceled the rewards program and if you didn't contact them by October 31, 2018 you were SOL.

    Well, I never got notified of this AND they had already told me they were sending my a check. This is the poster child for "Poor Business Practices" and "Poor Customer Relations". I will never use them again because of this. I may search their website but will contact the pro directly. I also found out from a few of them that every time you click to have HomeAdvisor contact a pro it costs that pro up to $75 just for HomeAdvisor to contact them; regardless if they ever talk to you or you hire them. That, to me, is outrageous! That is a HUGE expense on a small business.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 14, 2019

    Clogged drain, plumber needed. HomeAdvisor is a great resource. You can quickly find the help you need and know that the recommendations are reliable, fair and honest. You are able to quickly locate local companies and read reviews from other customers before you make any commitments for service. HomeAdvisor follows up with email text or phone calls.

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    Staff

    Reviewed Feb. 14, 2019

    I Am Speechless! If you’re looking for flawless and outstanding work, look no further. My experience from start: the estimate (no hidden charges); the quality and thoroughness was beyond expectations.) Hector and his crew were the consummate professionals. Work was top notch and did more than I expected, ensuring our house was beyond insulated. They didn’t even take a break and the cleanup was amazing! No room for improvement—they’re the best.

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    Customer Service

    Reviewed Feb. 13, 2019

    Easy to navigate through site to find contractors in my area. Only one responded though and his rate for my job was what my husband and I could afford. Thank you very much. That is all I have to say about it.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    I had never used HomeAdvisor in the past but I certainly well for the future. My choice of company I used turned out to be reliable, professional and got the job done! HomeAdvisor rep also called me to follow up on how our service was!

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    Verified purchase

    Reviewed Feb. 13, 2019

    This was my first time using HomeAdvisor and I will definitely use them again. The process was easy. I received 4 pros to make a decision about and found the perfect one. I have some other projects to complete and I will search for a pro using this service.

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    Punctuality & Speed

    Reviewed Feb. 13, 2019

    My inquiry and request was completed online. There was a large number of professionals to choose from after my initial request. After receiving several calls, I chose Accel for my project. My project was completed on time as promised. I will use HomeAdvisor for all of my future home projects.

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    Punctuality & Speed

    Reviewed Feb. 13, 2019

    This service worked well. They connected me with the appropriate one time cleaning service, which I may continue to use. Workers were easy to communicate with for scheduling and were on time for the job. I will use again if in search of other services or projects for my home or property.

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    Staff

    Reviewed Feb. 13, 2019

    This is the second time I have used Home Advisor, the first was for an appliance repair & the second was for plumbing. I was especially pleased with both experiences. I will definitely use them again & recommend them to friends.

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    Verified purchase

    Reviewed Feb. 13, 2019

    I’ve been using Home Advisor for a couple years. I find the service helpful as I don’t have to locate service providers for my home projects on my own. Once I submit my project, I get a list of qualified companies to choose from.

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    Verified purchase

    Reviewed Feb. 13, 2019

    HomeAdvisor has always been able to help me when I have needed something done around the house. It is my “go to” website for service providers. I have used them in the past and will continue to do so.

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    Staff

    Reviewed Feb. 12, 2019

    Great service! Used previously for plumbing and possible dryer repair, and using again for foundation issue. Like the format and automated e-mail follow-ups are helpful. Great suggestions and reviews! Will continue to use in the future and will be the first site I turn to in my searches for various home improvement, troubleshooting, and other projects. Like the number and variety of categories to choose from.

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    Verified purchase

    Reviewed Feb. 12, 2019

    I had a previous repairman tell me that this washer needed a 200 dollar repair job. The fix involved merely an adjustment to the level of the washing machine... He could have charged me for an unnecessary repair that I would have been unaware of. This repairman is above all, honest and trustworthy.

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    Customer Service

    Reviewed Feb. 12, 2019

    Removal of sofa and Love seat. While there were 3 companies that responded - only 1 returned my calls and that is the company I went with. Not sure why you would be listed if you are not interested in my business. Perhaps it was not a big enough job. If that is the case, it would be useful to know what the scope of work is before I waste my time reaching out. I was specific on what I wanted done.

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    Customer Service

    Reviewed Feb. 12, 2019

    The company makes a big selling point of being free to the customers but doesn't tell them that it charges a fee to the contractors for every call whether they get the job or not. I was charged for multiple calls for services not related to my business. The company would not remove these charges after I brought this fact to their attention so I stopped using this service. And yes, my profile and information was accurate for my business but that did not stop HomeAdvisor from charging me anyway. For me this was a total scam.

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    Staff

    Reviewed Feb. 12, 2019

    We are renovating a home to sell. Thus far, the electrician and arborist hired have been excellent. We will continue to search for contractors using HomeAdvisor. The reviews we have referenced on Home Advisor have been accurate to our experience. Thank you.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2019

    Contacted HomeAdvisor about a pergola project. Entered all my contact info and waited, and waited, nothing. Finally got a call from their office in Charlotte wanting to know how my project was going. Told them not one call. The man apologized and assured me someone would call within 24 hours. That was 5 days ago. Nothing. Done with HomeAdvisor.

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    Verified purchase

    Reviewed Feb. 11, 2019

    Needed bath/shower water control device repaired. The device was difficult to turn on, in using shower... Also water temperature control was reversed, perhaps from prior repair. The device was not functioning as designed due to calcium build up from hard community water. The plumber had to replace device with new plastic unit and issues were resolved with repair.

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    Reviewed Feb. 11, 2019

    Though always polite, I could do with a few less contacts from HomeAdvisor about projects I'm researching for planning and budget information. I know when I'm ready to do a project, who I've contacted and have contacted me. I don't need repeated contacts.

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    Installation & SetupStaff

    Reviewed Feb. 11, 2019

    HomeAdvisor referred flooring contractor, they came into my home and destroyed it. I informed Home Advisor and they have been giving me the runaround. I now have to hire a lawyer, I am totally out of money. I've been told by other contractors that all the flooring that was installed now has to be taken up and disposed of and all new materials have to be purchased. I am a senior living on a fixed income, I do not have another $6,750 to start over with. Oh, by the way they destroyed one of my ceilings, that has to be replaced. There are closet doors, baseboards, severed home security lines that had to be replaced. I am contacting the attorney general's office, because this has gone on way too long, I need help!!!

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    PriceStaff

    Reviewed Feb. 10, 2019

    Trash removal - Yard debris, construction debris and trash was removed in a very efficient manner at a very reasonable cost. These guys were polite, professional and very out going. It took them less than two hours to complete the job. The weather was not ideal as it drizzled the rain the entire time. The equipment they used was top notch.

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    Verified purchase

    Reviewed Feb. 10, 2019

    Wade from Oasis Plumbing was wonderful, he ran to 2 Home Depots to find the part that was missing out of the Faucet Box I bought. When he left it was like he was never there, He cleaned up and I have a new faucet.

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    Reviewed Feb. 10, 2019

    I decided to try HomeAdvisor to help me locate a trustworthy lawn care company. The one they recommended said "We are a full service lawn and landscaping company who takes great pride in the quality of our work and guarantees customer satisfaction." However, when there was a problem and I complained, the lawn company said that they were ending their relationship with me, would not finish the job, and would not refund my money. Apparently companies can write whatever they want on the site and there is no accountability. Beware!

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    Reviewed Feb. 9, 2019

    I tried to give an honest review on a pro whom I hired that was underhanded and spiteful about his character as well as his skill to possibly help someone else in the future and they swept it under the rug to protect their own interests... I will never use their services again due to their untrustworthiness.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Mark, We're sorry to hear you had this experience with a pro. We take your ability to rate and review our pros very seriously but we do require that work has been done and/or money has exchanged hands in order for the review to be public. Among other reasons for this, the most helpful feedback for homeowners when making a hiring decision is the ratings concerning actual work the company performed. If a homeowner submits a review about why they didn’t hire someone, it isn’t about their craftsmanship. Non-hired reviews are shared with the pro to make them aware of the issue and we reserve the right to remove them from our network if they have a lot of negative feedback. We're happy to further address any other questions or concerns you have about our ratings, please reach out and a rep will follow up. –HASupport

    Verified purchase

    Reviewed Feb. 9, 2019

    When I need something done around the house Home Advisor is the first place I go. Always satisfied with the results, the results or pros in my area help me make a decision on whom best to go with. I am very please with this organization.

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    Installation & SetupStaff

    Reviewed Feb. 8, 2019

    I really didn’t use HomeAdvisor for my last installation of gutters but a return from a previous job well done. Was so happy with first job. I will continue to have them back & suggest to friends and family. Rain to Shine gutters in Terra Cia Florida. Great job!

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    Verified purchase

    Reviewed Feb. 8, 2019

    Bathroom remodel - Two of the three contractors that came by were serious professionals who knew their job, the community standards, and listened carefully to our ideas and concerns. One of the three might have been a con artist. In the end we were very happy with the contractor we chose, Xanadu Construction and will use them for future projects.

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    Reviewed Feb. 8, 2019

    They phony lead they over 300 affiliate that they get their phony leads. Not real customer. They sell contractor at 25 to $75 a phony customers. Don't need service if own business or a contractor. Don't waste your money. Do direct marketing.

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    Punctuality & Speed

    Reviewed Feb. 7, 2019

    Mounting HDTV On A Lanai - HomeAdvisor provided multiple contractors of high quality. It was easy to select one and get the job done. The work was accomplished in a timely and efficient manner. No problems were encountered. The contractor we ended up using did a high quality job that will stand the test of time.

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    Reviewed Feb. 7, 2019

    HomeAdvisor will take advantage of your small business. They overcharge you for leads and will not work with you when you dispute charges. You will not get to talk to supervisors, you will get sent to collections. Homeowner do not understand that when they click buttons to get information about jobs, contractors get charged outrageous amounts for the "lead". Save your money, save your time, stay away from this awful company.

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    Price

    Reviewed Feb. 7, 2019

    HomeAdvisor is a scam company when it comes to the contractor getting connected with leads. HA says they verify the leads which they don't. They charge you for fake leads, don't refund your money and then tell you it's your fault. Avoid. Don't sign up. BTW ask you consumers who think you might be saving a buck, if you would spend a minute and just call some contractors yourself it would be better and cheaper. HA doesn't even verify the contractor. I have had to go behind HA contractors and finish the job after the homeowner got burned and HA is hands off because they just connect people. Their TV commercials say otherwise. Liars and a scam.

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    Verified purchase

    Reviewed Feb. 7, 2019

    Had a small gas leak in the line going to the oven. Wallin Plumbing came out before they were even scheduled to, fixed it in less than 1 hr, and charged me less than I expected. I am one happy customer!

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    Verified purchase

    Reviewed Feb. 7, 2019

    I have three homes in three different states. I have used HomeAdvisor for all three. I am never concerned about the quality of professionals that HomeAdvisor provides. I am given a list of professionals that are near my properties. The companies will call you the same day or you can be transferred to someone immediately when you call or go online. Wonderful!! I will always use HomeAdvisor for all my projects and will recommend this referral service to everyone I know. Thank you so much.

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    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2019

    I need a lock on two interior doors replaced and they completed the job quickly. I was given many choices of vendors, I did contact the vendor recommend and I was very happy with the service. Home Advisor was very helpful and I have been very please using this service and I will also use this service in the future.

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    Price

    Reviewed Feb. 6, 2019

    I have used Home Advisor for several projects and have been able to find top notch contractors. Less worry that I will end up with a scammer. While the pricing may be a little higher, it's worth it to know you are hiring someone who will do a great job. Will continue to use Home Advisor in the future.

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    Reviewed Feb. 6, 2019

    If you have work that needs to be done, you can be at a loss to start finding help. Homeadvisor connects you to the right people to let you make the right choice. Instead of just giving you a list of contacts, they let you describe what you need done and they match you with potential contractors. From there, you can get as many bids as you please.

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    Punctuality & SpeedStaff

    Reviewed Feb. 6, 2019

    I contacted Home Advisor to find a connection to have nail pops repaired. I was impressed with how quickly they were able to connect me with the right person. I was able to get the job done the same day and was grateful for that. They connected me with Rick at American Front Line Handyman, he did a fantastic job and I would highly recommend his service as well as Home Advisor.

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    Customer Service

    Reviewed Feb. 6, 2019

    I am pleased with this program. The only drawback is that there are no business phone numbers for you to contact for the service that you want done. You have to wait for that business to contact you. But overall this is a good program and will continue to use it. Thank you.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    ***Nut Shell*** Hard, Fast, MISLEADING marketing. Charges for 1 year to setup when they could just as easily charge 1 month to see if the service will work for your business. ($284 year vs $30 for 1 month). Incorrectly setup account to generate leads that do not match your business, thus charging you for each lead when it does not match your services. They do not tell you the requirements that you have to meet to get a lead credited back to your account. Which is call first day and call second day to be eligible. Leads are not vetted, so even exact match leads could be for completely different services your company does not do that you must call day 1 and call day 2 to be eligible for credit back, instead of not charging for the lead because it was incorrectly put into your exact category.

    They would not use my actual company name because some government registry was not updated. My actually Company name is Blue NorCal. My company name on the registry is Sky Sinclair, so they made my company name Sky Company which is not my name or my company name, then refused to corrected it to at least my actual name which would have cause all kinds of problems when client went to pay me. Of the 4 lead I received over 3 weeks 2 had nothing to do with my business and 2 did not return my calls and messages. When I requested they cancel my account and credit me back they stated that the membership is non-refundable as stated on my receipt when I started my account. They did not point that out on the sales call nor did they offer a 1 month subscription on the call which they do offer online.

    All and all I was completely MISLEAD and SCAMMED by this company. I recommend that this type of service not a good match for the Real Estate Appraisal industry. FULL STORY - I received a marketing call from HomeAdvisor saying they had 38 Real Estate Appraisal leads that were not being answered every month in my area and they needed my Appraisal Company to help them fill these needs. Sounded really good to me. They sold me on a 1 year membership for just under $300 and proceeded to incorrectly set up my account with non-Real Estate Appraisal (I only do Real Estate Appraisal) Labeled "General appraisal" category. They also wanted to set up my lead budget for $1000 per month which I said I would prefer set at $100 ($15-$21 per lead).

    Before I even logged into my account to create the account username and password they activated my account and started sending me leads. Once I logged in and set up my account I discovered that they had set up my account for this "general appraisal" category (estate sale items and such, random non-real estate) which has nothing to do with my company's services. They also set up my account for $1000 budget for leads per month for exact match (RE Appraisal) and another $700 for non specific leads. I quickly changed these setting to $100 for exact match and their system prevented me from changing non-specific leads to $0, had to leave that at $100 also.

    I tested their services for 3 weeks and only receive 2 viable leads that match my service of which neither 1 of the leads responded. I requested a credit for both leads since the lead did not respond. They credited 1 and denied the second credit because I did not call on day 2 (they require that you call on day 1 AND day 2 to be eligible for credit). The last lead I received was an exact match lead, but in the comments the person only needed someone to advise them on what they should do before listing their home for sale. NOT A REQUEST FOR A REAL ESTATE APPRAISAL. In order for me to get a credit for this lead I would need to call the lead day 1 and day 2. I called HomeAdvisor to tell them they gave me a lead that should have gone to a real estate agent (not an appraiser). They said that because I did not call the lead day 1 and day 2 they would not credit my account.

    That was it. I was done and requested my account be closed and my funds return. They said basically all funds paid to them are non-refundable "in the fine print" and offered to credit my account 5 leads. I have closed my account and WARN all businesses BE CAREFUL dealing within this company. THEY ARE SHADY!!!

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    On Feb. 4th, 2019, HomeAdvisor billed my bank account $287.99 which caused an overdraft fee and is preventing me from opening up another bank account unless I do as the banker recommends and pay the charge then dispute it. Instead, I informed the bank to put a hold on my account and am working to clear this up with the bank and challenge the fee. I shared with the bank's fraud team that I canceled HomeAdvisor within a week of signing up after I was lied to. I do disaster restoration and restore water and fire damaged homes.

    I made this clear to Ornella ** who opened my account. In less than a week, HomeAdvisor was billing me for pest/insect leads. When I called in to dispute the lead charges I was informed that HomeAdvisor lumps pest control in with water damage and in order to receive water damage leads I had to accept and pay for leads for insect control leads. I requested my account be canceled and that HomeAdvisor refunded the $287.99. That never occurred, but as I wrote above, they charged my account again for $287.99 of Feb 2-4-19.

    I shared with the bank rep that I had an email from Josh ** of the Customer Relations Department from HomeAdvisor on 2-7-18 at 6:00 AM, acknowledging my account was canceled and trying to offer an incentive to give HomeAdvisor another chance. I also called in today 2-5-19, on a recorded line and captured both the rep and his supervisor Sam acknowledging their mistake. This charge prompted me to look back in my banking history to see if I was ever refunded for the initial $287.99. I was not, Sam who I was informed was a supervisor refused to make good on the initial refund as the accounted was not canceled in 3 days. Sam did not care that the representative lied to me about which leads I would be invoiced for. They also tried this same tactic with carpet cleaning leads. Again, we do not clean carpets. Those leads were refunded though.

    I just wanted to share with other small business' the practices of HomeAdvisor and I wanted to make good on a promise to Sam the supervisor that I would not stop or give up at his denial of the initial charge of $287.99 and I would share my experience and contact the attorney general. This issue caused me a negative account balance is causing issues with me opening up another account which I desperately need to do to cash some business checks.

    I located some additional information on HomeAdvisor that I wanted to share with other small business and contractors before they consider doing business with HomeAdvisor. I recommend these companies research ServiceMagic and briefly search for a class action lawsuit against ServiceMagic and HomeAdvisor. The website allows you to submit your experience with HomeAdvisor. I purposely chose not to list that website in hopes of my experience being posted. Everything I've stated is fact. I am a very small business, and $287.99 hurts. Upon request or challenge, I can provide recorded calls, emails, and my HomeAdvisor customer number.

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    PriceStaff

    Reviewed Feb. 4, 2019

    They only give you 3 days to get your money back not 30 days or even 7 days, they charge you for any leads even if you don't open it or contact the lead. Not good for a small business owner that can't afford the weekly lead payments, ranging from 20-60$ a lead. They will also charge your account on a Saturday so you can't deal with it until Monday. Totally not small business friendly!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2019

    Attic insulation - The work team did a great job and were very friendly. They were very efficient and did the work in a timely manner. They took excellent care in protecting furniture and carpeting and did an excellent job in cleaning up.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 4, 2019

    HomeAdvisor gave me 3 references. 2 gave me bids. I was very happy with their service and with the promptness of their response time was excellent. Your rating system really helps the consumer to know who is the best service provider.

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    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2019

    The process for finding a reliable handyman was incredibly easy. I received three calls in one day. I also had two quotes within the same week. The quality of work what I expected and I look forward to using HomeAdvisor for all my future projects.

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    Verified purchase
    Price

    Reviewed Feb. 4, 2019

    I have been very pleased with the companies that I have hired through HomeAdvisor. While there are not as many companies listed as on Angie's List, the ones I have dealt with have been professional and not over-the-top expensive.

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    Verified purchase

    Reviewed Feb. 2, 2019

    I was looking for someone who could refinish a bathtub and HomeAdvisor provided list of 3 contractors who did work in my area. I did request a contact, but only one actually contacted me. We used him and were very satisfied with the promptness and the quality of the work.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 2, 2019

    Bob called promptly, within minutes of submitting my request. He arrived at the time he stated, quickly identified and solved the problem, and his price was reasonable. Very happy to have the problem resolved so quickly and I'd definitely hire him again.

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    Verified purchase

    Reviewed Feb. 2, 2019

    HomeAdvisors sent me 3 potential businesses which I contacted and determined which one would provide the quality of service I needed for the price I could afford. The business came to our home to give us and on site estimate.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 1, 2019

    Installation of water treatment system at rental house in NC - I received several pro recommendations and found a company of which I was very pleased. Their customer service and work were great. They have checked on the new system several times and assisted with the water smell by sanitizing the lines and showing our renter how she can do it too.

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    Verified purchase

    Reviewed Feb. 1, 2019

    Foundation Repair - Would not have found this company if we had not checked HomeAdvisor. Even though I thought this company was not local to our area, they traveled and did the job. Glad they were on HomeAdvisor. They lived up to their ratings.

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    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 1, 2019

    On January 21 received a contractor lead with their company. Called immediately to let the company know that the lead was bogus. The customer service agent agreed and let me know that there will NO CREDIT CARD CHARGE. Of course HomeAdvisor charged the card 4 days later without authorization. When I called HomeAdvisor they were extremely rude and now explained that they DO NOT ISSUE REFUNDS except for use within the company. Manager explained that this is the policy and I can take my complaint to the credit card company. HomeAdvisor uses unscrupulous tactics, are not trustworthy and should not be able to charge consumers via credit cards. DO NOT ASSOCIATE with HOMEADVISOR.

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2019

    I contracted with HomeCraft Gutter Protection in November to install their system on my house. They in turn contracted with a sub who never finished the job and did not clean up. I have been in touch multiple times with HomeCraft since November asking them to come and complete my project as well as check to make sure the product was installed properly. Many promises, no response. They have been paid in full and did not complete the job. DO NOT USE THIS CONTRACTOR!!!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Michael, We're sorry to hear you had this experience with a pro. If you have not already done so and would like to share your experience, you can submit a rating and review for the company here: http://www.homeadvisor.com/write-a-review/. You can also send your contact info if you'd like to speak with a rep. –HASupport

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Replaced baseboard damage for a home about to be sold. Was detailed in every way and very courteous. He figured the job then made good suggestions that ended in a very nice way. If you want the job done right the first time, call Bryan!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 1, 2019

    First time using HomeAdvisor. I was pleasantly surprised at quick response with a referral to a pro and also with opportunity to give feedback on whole process. Also surprised with how quickly the pro made contact with me. I will use HomeAdvisor again.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    This was my 1st experience using HomeAdvisor. Exceeded my expectations by a mile. Easy to request assistance (Sprinkler Repair). Offers to assist came in, one after the other, almost as soon as I had completed my request. Guy showed up, as promised. Professional workmanship. One thing is for certain... I'll be back.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    The phone was answered within 1 minute. After I explained the reason of my call and gave basic required information, I was switched to the company right away. Appointment was set up for the next morning. So, it took only 12.5 hours since my call to HomeAdvisor to get specialist replaced water heater: from 10:30 PM - until 10:30 AM next morning. Great Service.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Jan. 31, 2019

    Painted the garage and represented HomeAdvisor very well. We recommend using HomeAdvisor again. The service is efficient, cost effective and met all expectations. The service providers (painters) were on time and did an excellent job. We will be using their service in the future.

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    Reviewed Jan. 31, 2019

    Attention to all Customers. I just let all of Customers know about this company JBR REMODELING (Owner. JAY). I’m the Customers of JBR Remodeling. Before we sign the contract, I already research all the website, Better Businesses Bureau And HomeAdvisor. NOW 1 YEAR NO FINISH AND GET ALL MY MONEY. Now my dad and my mom nowhere to live and don’t trust the website Better Businesses Bureau or HomeAdvisor, they put A+ or 5 star, they are Cheat and Liars, please be carefully and attention to all. Sample: NOW MY HOUSE 1 YEAR NO FINISH AND GOT OUR MY MONEY, Thank you for your review and reading my story.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 31, 2019

    New in the area. Didn't know where to turn when roof repairs were needed. Was able to find easily who i needed to contact to get this issue resolved before it rained and any damage happened... Saved me lot of time and headaches.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    This company did an excellent job completing my project (Chimney Sweep and Inspection) in a professional and timely manner. I will call on them again if I need service. TJ was the person who responded and he did a complete inspection and cleaning so that my wood stove can be safely used.

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    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2019

    I like working with HomeAdvisor. I've used them before and have generally been pleased with the companies that have been recommended. I like that it's free as well. I will continue to use them for future projects. It is great to get almost an immediate response from the pros that are recommended for a project.

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    HomeAdvisor (Powered by Angi) Company Information

    Company Name:
    HomeAdvisor (Powered by Angi)
    Year Founded:
    1999
    Address:
    14023 Denver West Parkway
    City:
    Golden
    State/Province:
    CO
    Postal Code:
    80401
    Country:
    United States
    Website:
    www.homeadvisor.com

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