HomeAdvisor (Powered by Angi) Reviews

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About HomeAdvisor (Powered by Angi)

HomeAdvisor is an online resource that helps residents find reliable home repair or improvement services in their area. HomeAdvisor has service providers in multiple categories on its site, from maid services to HVAC repair, and screens each one to make sure you end up working with a trustworthy provider. It also backs its platform with a Happiness Guarantee.

Pros
  • Convenient app
  • Free to use
  • Instant online scheduling
  • Happiness Guarantee
Cons
  • Doesn’t show all companies in area
  • Limited options in some locations

HomeAdvisor (Powered by Angi) Reviews

Over 10k reviews since 2012

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    Page 11 Reviews 1636 - 1836
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2020

    After receiving a painting estimate for my house that made me shudder, I reached out to Hill Country Painting for a second estimate. They met me a day later for a walkthrough and had my estimate ready on the spot. It was roughly half of the other company for more actual painting. I hired them on the spot. A week later they started the project after one more walkthrough. Three days later it was done and they met me for a final walkthrough. The work was absolutely fantastic and I couldn't be happier with it.

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    Customer ServiceTechPricePunctuality & SpeedStaffRatesCommunicationHonesty & Transparency

    Reviewed Aug. 27, 2020

    I called Home Advisor several days ago requesting a quote for gutters. When I talked to the representative, I was thinking they sounded like a referral service rather than the company that does the actual job. The rep assured me that they are the company that does the job. So I scheduled. When I found another company to do the job and cancelled with Home Advisor. They failed to notify the actual company that they sent the referral to. Yes, they lied about not being a referral company. The actual gutter company (Goode Brothers) came out and I told them I had cancelled. They were upset because they said that Home Advisor charges them $40 for the referral, the exact thing I was trying to avoid. So I notified Home Advisor about the lies they told and not notifying the company that I had cancelled. All they were interested in is whether I wanted a referral to another service. Money is their only concern!

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    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed Aug. 27, 2020

    HomeAdvisor was a great tool to search for help with this. I found a great contractor quickly and at a good price. The ratings and reviews that I read on the site were helpful. It allowed me to make a confident and quick decision to get a quick fix for my problem.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 27, 2020

    I googled Tree Service, HomeAdvisor came up I decided to give it a try. I was quickly sent to a number of services in my area. I got TimberHitch’s number, gave them a call and they returned it within an hour. They made and appointment with me were unable to keep it and called to let me know and set up another appointment and the arrived on time and were very professional.

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    Reviewed Aug. 26, 2020

    Decoro LLC did a fabulous job start to finish and all the details in between! From taking down walls, ripping up carpet and putting down new flooring to painting, new kitchen cabinets, new lighting (especially love the undercabinet lighting) and a new breakfast bar. This was a major overhaul of our entire first floor and included the stairwell and hallway up to the bedrooms. I love my new home and the great job they did!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 26, 2020

    I've used Home Advisor several times now and have never been disappointed. I live out of state and have a rental property that needs occasional repair. It's comforting to know I can find a reputable service to handle issues when I cannot be present. I can feel confident that anyone I call to do the job has been thoroughly checked out and I can read reviews from others who have used them. What a relief. What a service!

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    Verified purchase
    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 26, 2020

    Needed GFCI outlets installed into kitchen and baths to meet code for sale of home. We were needing this done ASAP and needed it to be to code and be documented on a invoice. Both Home Advisor and the contractor were very responsive and able to complete the work quickly. They fit us in right in the midst of 2 hurricanes.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2020

    I will continue to use Home Advisor for future projects in my home - I've used them for two projects (windows and tree removal) and had great experience with both. Using this service gives me confidence that I am getting good vetted referrals.

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    Verified purchase
    PriceStaffRates

    Reviewed Aug. 24, 2020

    Home Advisor helped me locate three painters in my neighborhood. Each came with their own prices, level of expertise, and professionalism. I'd be happy to use them again. Home Advisor was efficient and assisted my search seamlessly. When my project was completed, it looked like I had a new home. More importantly, it's the home we have been dreaming of since the day we moved in, which was 10 years ago!

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    Verified purchase
    PriceStaffRatesTimeliness

    Reviewed Aug. 24, 2020

    Working with HomeAdvisor removes the frustration of searching for the right company to handle your project. You not only find the help you need within minutes, but you find suitable pricing. I am grateful for the service HomeAdvisor offers.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed Aug. 23, 2020

    We did not know who to call for our deteriorating deck so we tried Home Advisor. They provided a list of contractors in our area with ratings and reviews. We were able to get an appointment very quickly through their site with a contractor. We were very pleased with the communication and with the work of the contractor.

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    Verified purchase
    Customer ServiceCoverageTechPriceRates

    Reviewed Aug. 22, 2020

    System worked really well. I typed in the problem I was having and the area I live in and they came back with options of companies that could fix it. In no time at all I had someone at my house who diagnosed and fixed my oil burner. Really nice, competent man and a fair price. I had called another company the day before and they were terrible.

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    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Aug. 22, 2020

    Our experience has been mixed; one contractor was excellent, another was/is "Adequate" so far, a third was awful (floor coverings) and we have yet to hear from a siding guy who does smaller projects. The Home Advisor system does not distinguish between large siding jobs and partial siding jobs. Recommended contractors have refused to do partial jobs.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2020

    Seamless process to get in touch with pre-screened professionals online. Professional servicer was able to come out quickly, take me through the diagnosis process, and recommend a solution. Response was quick and end result was finished in 2 days replacing with a new unit.

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    Verified purchase
    TechPrice

    Reviewed Aug. 21, 2020

    I really appreciate having the HomeAdvisor website service as it makes finding a contractor for a specific project/issue easier to find. What's even better is that it's a free service and does not cost anything like other websites similar to this.

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    Verified purchase
    Staff

    Reviewed Aug. 20, 2020

    This project I used Home Advisor and everything went well for this project but I have tried to get two other projects off the ground and people refer to me through home advisor never have come through so this project very good but no one else has shown.

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    Verified purchase
    Staff

    Reviewed Aug. 20, 2020

    The company did an excellent job. The installers did a neat and professional job wiring the house and concealing the wires. They were courteous and took time to consult with me on how they were going to address the wiring and placement of the cameras.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Aug. 20, 2020

    Process was very fast. Quick, efficient and recommended professional contacted me in less than 24 hours. All communication with the contractor was recorded on website which provides proof of accurate conversation. Finally a website that helps customer find real professionals.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 20, 2020

    Very pleased with the quality of work done, the timing, and the the attitude of the workers. They were on time, neat, very efficient, and cleaned up completely at the end of working each day. Estimate was very reasonable and done quickly.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 19, 2020

    I was extremely unhappy to find out that HomeAdvisor charges the repairman $30 just for me reaching out to him. Regardless of whether or not I actually hire him, which seems extremely steep for just a quote. I’m thankful that I found the right person the first time but I can’t help but feel that it should be changed to a fee anytime someone books a service.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Bridgette, Thanks so much for sharing your feedback. The fees on the professional side of our business are relative to the size and scope of the project at hand and take into account that not every opportunity will turn into a won job. Additionally, these fees are how we're able to keep our service free for customers like yourself. If you would like to further discuss any questions you have about how our service works, please feel free to give us a call at 877-699-4736. -HASupport

    Verified purchase
    TechMaintenanceStaff

    Reviewed Aug. 19, 2020

    Job done beyond expectations. Very detail, clean and complete. Kept to details and added suggestions that were spot on to make this remodel due to a broken water pipe very pleasant. Very professional every day. Would recommend this contractor to family and friends.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 19, 2020

    Home Advisor successfully connected me with reputable home repair professionals who did quality work for me in prompt fashion. I will not hesitate to use this service again when I need to hire someone to complete a project for me.

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    Customer ServiceCoverageSales & MarketingPriceStaffBilling

    Reviewed Aug. 19, 2020

    I requested recommendation for a handyman to remove a concrete flag pole and replace it with a new concrete flag pole. They told me that I had to give them a credit card for deposit of the fees. The handyman showed up but say he was told it was something different than what I requested and said he was unable to do the job and left. For two days I called HomeAdvisor to find out what happened, but no one called me back. The following day they tried to use my credit card to be paid, which I objected to the charge and it was reversed by the credit card company. Never will I use HomeAdvisor again. Do not trust them or their employees. A real scam.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi William, Thank you for reaching out and we are sorry to hear you had anything but a positive experience with this pro. We have forwarded your request to the proper channels and a rep will be following up to assist you. If there is any other assistance we can offer in the meantime, please feel free to reach out to emailus@homeadvisor.com. -HASupport

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Aug. 19, 2020

    I contacted Home advisor to have a metal ridge cap replaced and to finish the metal roofing over my deck. A gentleman showed up and stated that he was too busy to do the work and left. I was told by home advisor that I would not be charged until the job was finished but when I looked at my online statement they had charged me 1,208.00 for work that was never done. Seems that they don’t have anyone standing by the phone for refunds; just taking money. David ** Anchorage, Ak

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi David, We're sorry to hear about your experience with this pro. We have forwarded your request to the proper channels and a rep will be following up to assist you. If there is any other assistance we can offer in the meantime, please feel free to reach out to emailus@homeadvisor.com. -HASupport

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

    Reviewed Aug. 17, 2020

    Excellent work, professional job promptly done. Called back right after my original call to get the job done. Were here the next morning and completed job. Provided us a discounted rate for paying cash. Highly recommend the job that they did.

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    Verified purchase
    Tech

    Reviewed Aug. 16, 2020

    Backsplash install with trim pieces for kitchen. Will use provider again. Only minor issues and it's my fault because I didn't communicate where I wanted trim pieces and there was a bit of bleed in the grout lines that I wish had been wiped out better.

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    Verified purchase
    StaffEase of Use

    Reviewed Aug. 16, 2020

    First time using the services, Will definitely use again. Still have some other things to do in the house but it will be nice to get a pro to help do it. Excellent services and easy to use. I’ll recommend to whoever may be looking for a pro to use their services.

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    Verified purchase
    Contract & TermsPriceRates

    Reviewed Aug. 15, 2020

    Power wash the entire house plus patio and walkway. I also asked him to remove a pipe sticking out of the ground on my lawn and he did it without even charging me for it. Very good work at a very reasonable price.

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    Verified purchase
    TechStaff

    Reviewed Aug. 15, 2020

    He removed my old Maytag dishwasher and placed it in my garage. Then he installed my new one Stainless steel Bosch one in the kitchen. He also had to install a new 110 electrical outlet under the sink. Jack was very experienced and professional.

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    Verified purchase
    Staff

    Reviewed Aug. 15, 2020

    Great service. They put me in contact with the professionals that took care of my yard. Would definitely use this service again. God is Good Lawn service were complete professionals and arrived on time and took care of all my lawn needs in one trip. We have hired them to come out every two weeks for the rest of the summer.

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    Verified purchase
    PriceRates

    Reviewed Aug. 15, 2020

    I had a door installed inside my home at the top of stairs leading to the basement. Eddie did a beautiful job, at a good price with zero issues. I am very pleased. He will be coming back this winter to replace four doors.

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed Aug. 15, 2020

    I was looking for a electrical company to install a generator switch. Home Advisor called me and said they could have it done at a guaranteed price. They asked for my credit card and set an appointment. The agent said they wouldn't charge my card until after the work was done. Home Advisor gave me a phone number if I had any problems or need to change the appointment. The day before the appointment the electrical company called to confirm the appointment. When I told them what I needed, they said they don't do that kind of work. I tried to call HomeAdvisor to cancel the appointment and could not get through. I spent hours on hold trying to get through to a human being to help me at HomeAdvisor. HomeAdvisor went ahead and charged my credit card for the service that wasn't done. It is almost impossible to get help from HomeAdvisor. I will never use HomeAdvisor again.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Paul, Thank you for reaching out and we apologize for any frustration this may have caused. We have forwarded your request to the proper channels and a rep will be following up to assist you. If there is any other assistance we can offer in the meantime, please feel free to reach out to emailus@homeadvisor.com. -HASupport

    Verified purchase
    Staff

    Reviewed Aug. 14, 2020

    I have used Home Advisor twice for projects at our house. One time for landscaping and the other for garage door repair. You are on my list to be used again if need arises because I was satisfied with both experiences. Thumbs up????

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedTimeliness

    Reviewed Aug. 14, 2020

    Received call right away but couldn't use link from email to book appointment for 15% savings. HomeAdvisor Laura was nice when I told her I was driving and needed to discuss with husband and I'd call back. Would recommend Precision because they came out next day and job is done.

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    Verified purchase
    TechPriceStaff

    Reviewed Aug. 14, 2020

    The contractor was terrific, but I don't appreciate HomeAdvisor charging contractors for just talking to customers. I understand the contractors should pay a fee to HomeAdvisor IF they get the job from the customers, but it's wrong to charge contractors if they don't get the job. HomeAdvisor needs to change its policy in that way before they lose a lot of contractors.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Frank, Thanks so much for sharing your feedback. The fees on the professional side of our business are relative to the size and scope of the project at hand and take into account that not every opportunity will turn into a won job. Additionally, these fees are how we're able to keep our service free for customers like yourself. If you would like to further discuss any questions you have about how our service works, please feel free to give us a call at 877-699-4736. -HASupport

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2020

    This was an excellent experience. We would use and recommend him in the future. He was quick, thorough and friendly. He explained how he would repair our interior shutters with missing pins. We were very pleased with the finished project!

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    Verified purchase
    StaffEase of Use

    Reviewed Aug. 14, 2020

    Website was very easy to navigate. I input my info and what job was needed and it gave we 3+ choices of reputable repair companies to choose from. I chose CMAC Mechanical LLC after researching all 3. Home Advisor is a very helpful tool and recommend it to anyone with home projects and need guidance on who to hire in their area. Thank you Home Advisor.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 14, 2020

    I was extremely happy to find Home Advisor and receive recommendations for someone to help with my Tuckpointing. I was equally pleased and intrigued with the option to receive fixed price booking. The one person that was recommended responded immediately after I asked for referrals. The end result was satisfactory work.

    My frustration was with Customer Service at Home Advisor. I placed four calls and sent two emails trying to get answers to questions about using fair price booking. I was not able to speak with anyone about my concern nor get fair priced booking set up. I was placed on hold for over 30 minutes. I did get an email response, but it my question was never answered or addressed. I did use the person that was recommended, but I ended up spending far over the fair price booking that I would have been able to get had my questions been addressed. I was extremely frustrated and very angry about having to spend more money than anticipated.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Sheryl, We apologize for your experience connecting to our care team. Thank you for your feedback and we will pass this information along. If there is any other assistance we can offer, please feel free to reach out to emailus@homeadvisor.com. -HASupport

    Customer ServicePricePunctuality & SpeedBillingRates

    Reviewed Aug. 13, 2020

    First, the Good: I made an appointment using this company after the receptionist for my regular roofer quoted me a high price. The young man arrived more-or-less on time and completed the job. The BAD: I paid in advance with my credit card. The roofer claimed he was not paid, and, indeed, the charge doesn't go through until after the job is done. When I showed him the email with the charge (which was Dumb) he claimed-after quoting me $215, that he now had to charge me the $548, or HomeAdvisor would take the extra amount from him. He also stated that he only takes cash, which I had to go to my bank ATM to get. Sure Enough... the charge now appears on my AMEX. I don't know who is sleazier - Justin or this company. I tried to call HomeAdvisor while he was here, but there was a long hold, and I could not get through. I don't need this aggravation!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Thaddeus, We're sorry to hear you had this experience with a pro. We have forwarded your request to the proper channels and a rep will be following up to assist you. If there is any other assistance we can offer in the meantime, please feel free to reach out to emailus@homeadvisor.com. -HASupport

    Verified purchase
    StaffEase of Use

    Reviewed Aug. 13, 2020

    I have used HomeAdvisor quite a lot for the past 14 years since it was Service Magic. I have a personal house and 3 rental houses so I use it a lot. Absolutely no complaints with the Pros themselves... I've given them all 5 stars. But the HomeAdvisor part is what needs work. Always liked Service Magic because I felt it was fair, impartial and trustworthy unlike sites like Angie's List and Trust Dale, etc that are sponsored. It used to be simple, automatically give me 3 pros and a list of backups... All with contact info and reviews.

    But the online part of the service has gotten very poor over the past 2 years to the point where I am about done using it. The new website design has gotten overly complicated and less user friendly. It also seems to want to own the relationship and flow of information with the Pros. I appreciate the connection to the pros, hell I'd even pay a small fee to show me the list and then leave me to communicate freely. I'm busy. Connect me with what I need and then get out of the way. I don't mean that in a mean way, just constructively. But as a small business owner I have lots of projects and I am finding that Google search and reviews is getting faster and less cumbersome than going through HomeAdvisor. You have a good service and still have a great opportunity. I really want to keep using it. I hope you can find some improvements.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Mark, Thank you for the feedback. If you would prefer, you can also browse local pros and contact them at your leisure here: http://www.homeadvisor.com/c.html. If there is any other assistance we can offer, please feel free to reach out to emailus@homeadvisor.com. -HASupport

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 13, 2020

    Very prompt in sending two companies for me to consider. I did use one of the companies they recommended. I was very satisfied with the company they recommended and will use Home Advisor again. The only negative thing I might say is that I received many emails from them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2020

    Home Advisors selected several businesses which made it very easy for me to simply make a phone call instead of having to research the possibilities myself. Ultimately, I chose the first one who called me back and came to give me an estimate although those weren’t the reasons. I couldn’t be more happy with my choice or with the work that was done.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 11, 2020

    Very fair pricing and great work done. He kept in contact and scheduled an appointment in a timely and professional manner. Even when he was a little late he called and notified me. He also suggested how to save some money when doing the work.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 11, 2020

    Got Flying Bryan from Home Advisor and it was the best thing I've done. Thank you, I will be calling him again for future jobs and for other things will be looking on this site for help with my projects.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 11, 2020

    I need weeding, trimming, and cleaning of my small front yard. I usually get it done by a handyman, not professional landscaping. This year I couldn't find a handyman so searched on Internet. Home Advisor came up. I requested quote from two of their suggestions. One was quite expensive. The other one was perfect. For me, this Home Advisor search was very useful.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed Aug. 11, 2020

    The Home Advisor website was simple to use. I like that it gives an estimated cost of repair based on the description provided. I also appreciate that the query populates the potential pros available for the work with their contact info and ratings. I had an idea who I wanted to reach out to before I spoke to anyone. I also appreciate that I was not bombarded with calls about the project; but was able to reach out to the companies on my own.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 9, 2020

    I have used HomeAdvisor, several times in the past for Kitchen projects, flooring and now my AC. I will continue to use HomeAdvisor in the future because they have a pool of experts (with customer reviews) and there are no salespeople forcing you to choose. Thank you for providing this service and Keep up the Good Work. :-)

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Aug. 8, 2020

    I received prompt responses from qualified pros to do a chimney repair. I’m very satisfied with my experience the contractor and with Home Advisor. I recommend anyone looking for home repair work to be done that they go to the Home Advisor website first.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 7, 2020

    I used Home Advisor to find pest control company. I was able to find a pest control company fast, was very pleased with the company. Home Advisor has not bothered me just because I used them to find another company to do the work I needed to get done.

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    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Aug. 7, 2020

    When I first start looking into replacing my driveway, I really didn't know where to start or who to contact. When I came across Home Advisor, I was immediately recommended a few contractors. Although the first couple didn't work out, my second time worked out better. I was also contacted by Home Advisor to see how it was going. I really appreciated that call. I didn't feel I was left out in the cold. When dealing with the contractors, I felt they also respected this site and would not want to do anything that would hurt their relationship with them. I like that part!

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    Verified purchase
    Staff

    Reviewed Aug. 7, 2020

    I have used Home Advisor in the past and have always been very satisfied with the people Home Advisor recommends for the project I have. M.A.V. Construction Services LLC did an excellent job. I highly recommend using Home Advisor for any home improvement needs.

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    Verified purchase
    Staff

    Reviewed Aug. 7, 2020

    See review already provided. Mr **, Alvin, and Christine were awesome. Zack ** was very unresponsive and didn't represent what I expected from an organization like Home Advisor. On the other hand, one bad apple didnt spoil the whole bunch.

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    Verified purchase
    Staff

    Reviewed Aug. 6, 2020

    I had 5 specific repairs that needed to be completed; replace rotted wood on door trims, replace smoke alarm, caulked outside wall joints, caulked nails on roof and cleaned out dryer exhaust vent. James was professional and did excellent work in less time than expected. The buyers were very impressed with the work that was done. I would definitely use them again.

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    Verified purchase

    Reviewed Aug. 6, 2020

    Leak under kitchen sink. Replaced metal strainer and drain as well as other parts. Ran drill snake through waste arm to clear line. Lots of grease there. Unclogged left compartment of kitchen sink. No leaks there after repair was done.

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    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 6, 2020

    The reviews on HomeAdvisor for Tx Seal Roofing were the most helpful thing in making my decision to hire them for an urgent repair of a roof leak. Additionally, I had them also perform some needed preventative maintenance. I was VERY pleased with the work performed by Tx Seal Roofing!

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    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 6, 2020

    The companies you recommended responded quickly. All of them gave great estimates over the phone. Some required a service charge and the one we chose did not as that is what we always do, being retired on a fixed income. They wound up being the best choice for us in the end. We needed several estimates and cannot pay fees for them all to come, only to choose one and not be reimbursed for all those fees. We understand why the service charge but companies need to understand homeowners on fixed incomes, too.

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    Verified purchase
    Staff

    Reviewed Aug. 5, 2020

    Washer does not spin to get rid of the water of the clothes when the washing is finished. The service technician Sam from Appliances Center did very careful and thorough diagnosis of the washer and found the failure mode. Sam was also very careful in conducting his service. He wore face mask and gloves and maintained good social distance.

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    Verified purchase
    Staff

    Reviewed Aug. 5, 2020

    Without hesitation I would recommend Home Advisor. The listings I was supplied with proved to be more than ample. Your service is well appreciated. It will be used again I'm sure. Thank You for your recommendations.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 5, 2020

    I bought tile, and the supplies JM Maia Flooring recommended on 07/16/2020. I paid Floor & Décor, and sent proof via fax to JM Maia on 07/17/2020, and also spoke to Shawn to confirm I was ready for the install. 07/28/2020, JM is two hours late, with no contact from them yet. I called them, and they said, "If you had paid for your tile we would be at your home by now." I explained the aforementioned. They told me prove it! I had to email JM three photos of my Floor & Décor purchases.

    Two guys, administrative types, from JM came to my house finally. They walked in, and immediately asked to be reimbursed $38.51 for the tile spacers they forgot to put on my supply list with Floor & Décor. I was charged $1,020.00 just for labor on a 10 by 11-foot bedroom. Yet they were greedy, and I had to pay for their lack of logistics, poor planning, and overall poorly managed flooring company, and paid the $38.51 so they could finally start.

    They should have called me the day before to make sure we were ready to proceed, but they didn't. Nor, did they call me after the job was completed either. That is poor customer service. Then they wanted to sell me a professional tile cleaning after the job was done, and sell me adding 1/4 round molding to hide a few small gaps. I used a small amount of almond caulking, and hide those gaps in ten minutes. I mopped the tile several times. These guys at my home representing JM Maia Flooring tried very hard to get more money out of me still. Now that I heard their hard-selling tactics, and paid extra for my tile spacers, they gave up, and left. Fortunately, some consumers, like me, have had work done in our homes before, and know when these types of companies are just plain greedy.

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    Response from HomeAdvisor (Powered by Angi)

    Hi Tim, Thank you for reaching out. We’re sorry to hear about your experience however we are having trouble finding this pro in our network. Please send your contact information to emailus@homeadvisor.com so we can locate your account and reach out. –HASupport

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    Customer ServiceTechPunctuality & Speed

    Reviewed Aug. 4, 2020

    Received one contact quickly but had to wait a few days (4) before I got another one. Only two responded so I had to spend a very long time going through reviews for the surrounding contractors. Left several messages with only two returned calls. I still had to do it the old way and did not save any time in getting estimates.

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    Staff

    Reviewed Aug. 4, 2020

    The simplest way to express my review is to say that it was a seamless project. Without HomeAdvisor I was starting from scratch to get a reputable company to come out. I had exhausted my reach through friends and the "Do you know a guy/gal" recommendations. H.A. helped to narrow the field and I trusted the reviews that were written. While I didn't get a long list of recommendations they did also provide a short list of registered professionals that added to the field to choose from. I will use this service again. Thank you.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 4, 2020

    Angelo with Abbey Aire was fantastic. Called @ 7:30 am job was finished by 9:45. I didn't expect that quick service but will recommend him to all my friends. He was super professional with a fair price and just a nice man.

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    Customer ServiceTechPriceStaff

    Reviewed Aug. 4, 2020

    After attempting to clear the drain myself only to have the issue repeat itself, I had contacted another company. Home Advisor called me to see if I needed additional referrals even though I had used another group - that referral failed to show up multiple times, but the Home Advisor recommended pro provided a follow-up call to me, and I used this service provider. I impressed with their professionalism, timeliness and costs.

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    Customer ServiceTechPriceStaff

    Reviewed Aug. 3, 2020

    Mr. ** called from your recommendation. Said he would be happy to do the work that he would be here on a certain date. He showed up, gave me an estimate, left, said he needed to get parts, came back when he said he would, spent about two to three hours installing the product and venting it to the outside, He cleaned up the mess from going into the attic. He was friendly, knew what he was doing and I think the charge was fair. Would recommend him to any friend that needed a electrical problem fixed.

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    Customer ServicePriceStaffRatesTimeliness

    Reviewed Aug. 2, 2020

    I was looking into prices for housecleaning. The button said I could just compare prices. I didn't want to be contacted. One company would not stop harassing me. He wanted to come the day I was looking at pricing. Called me three times the first day. Emailed me. I tried telling him I was only looking at pricing. The next day he called me at 6 in the morning telling me I had to call Home Advisor because he was going to be charged. I hung up. He called 2 more times, so I blocked him.

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    Response from HomeAdvisor (Powered by Angi)

    Hi Tina, We’re sorry to hear about your experience, we encourage our pros to call as quickly as possible. You are always welcome to browse pros in your area at http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. –HASupport

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    Staff

    Reviewed Aug. 2, 2020

    The company employed good technicians who did a great job in cleaning all the ducts. The employees were very professional. They came in time and worked very carefully. They moved the furniture and moved it back to its original place.

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    Staff

    Reviewed Aug. 1, 2020

    I have used at least 4 companies this and last year from Home Advisor. I have been pleased with all of them. It is important to interview the firms and get bids. I like to hire local companies instead of national and I have not been disappointed.

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    Customer ServiceTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed July 31, 2020

    First they scheduled an appointment for two days out-- great huh? Claimed they had confirmed the appointment with the contractor. Day of the job I get a text message saying the contractor cannot come and re-scheduling for two days later at 9:00. Not so great, day of the new appointment comes I get a message pushing back to 9:30. Next the guy is lost, claims the office gave him wrong address. Next cannot seem to find the job site from the description and the address.

    Finally two hours late he shows up and says that the job description on the work order doesn't match the job site. I ordered, was quoted and paid for 21 replacement screens. Work order is to repair one screen door. I says he will revise the bid and get back to me. Spends and hour measuring, leaves and never comes back. So I file a complaint. Nice email says they will get back to me. Now I'm out money and time, still no screens and no answer. My advice-- run, don't walk away from these guys.

    Mark

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Mark, Thank you for bringing this to our attention. We have forward your information to the proper department and a rep will be reaching out. If there is anything additional we can assist you with please reach out to emailus@homeadvisor.com. -HASupport

    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed July 30, 2020

    Be aware that if you sign up for Home Advisor is it my opinion that they sell your personal info to. I am called incessantly by car warranty companies more than a year later and it all started after I signed up on their website for info.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Scott, We are sorry to hear about your experience. When submitting a project request with HomeAdvisor we connect you with available pros to help complete that home project. We are not affiliated with any car warranty companies, do not sell consumer data, and are investigating this further. -HASupport

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    TechPriceStaffRates

    Reviewed July 30, 2020

    Home Advisor always allows me to plan out my budget and I get free estimates for immediate or planned projects which allows me to budget and make sound decision on which contractor I prefer. It allows me to research each contractor by quality, price and service.

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    TechStaff

    Reviewed July 30, 2020

    The roof replacement was smooth, painless and CNY Complete Contracting did an amazing and thorough job. Superior Insulation also did a great job.. Both companies were timely, communicative, efficient and both took the time to re-clean and pick up the areas in which they worked. Thank you!

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    Reviewed July 29, 2020

    Installed new chain link fencing in ground hard as rock. Fence is very even. Have 2 dogs that couldn't be happier. There were 2 men putting in the fencing, it was so hot and humid out but they stayed with the job. GREAT JOB.

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    Customer ServicePriceStaffRates

    Reviewed July 29, 2020

    HomeAdvisor is completely terrible at providing accurate quotes for networking cable jobs and enough information to understand next steps along with who they booked at a fix price. I was told by support that my Pro would contact me to plan the job, but I received no call. I wouldn't put trust in their current system.

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    Response from HomeAdvisor (Powered by Angi)

    Hi Robert, We're sorry to hear you haven't gotten a call back yet. We encourage our pros to return calls as quickly as possible. You are always welcome to submit another service request at http://www.homeadvisor.com/ or browse pros in your area at http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. –HASupport

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    Staff

    Reviewed July 29, 2020

    I have used Home Advisor many times with good outcomes and will continue to do so. Thank you for being such a wonderful business and checking each person/company that we all can rely on for outstanding work and feel safe in our own homes.

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    Staff

    Reviewed July 29, 2020

    I am a licensed realtor and I love having reviews to reference and find qualified people to take care of project needs for myself and clients. Home Advisor always delivers Great Options. I recently hired Mike from Circle Center Power-washing and they did an amazing job!

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    Staff

    Reviewed July 26, 2020

    Did a great job of cutting trees back from house on two sides and large limb off a big live oak directly in front. WELL DONE and cleaned up well. Ryan and Matt were very professional in their efforts. Will be in demand.

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    PriceStaffRatesValue

    Reviewed July 25, 2020

    Foundation Repair. Oh My!!! What can I say. These guys knocked it out of the park. Their recommendations about where to put all the dirt was outstanding. Wish it didn't hit my bank account so much, but after getting 3 quotes for others, they were by far the best value. Got to admit, I was a little susceptible about their price (compared to the other bids) but I made the absolute right decision going with Hercules Foundation Repair!!! Thanks so much!

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    TechStaff

    Reviewed July 25, 2020

    Good experience with Home Advisor. This service makes it easier to find services needed within the local areas of homeowners. I will recommend Home Advisor to friends and family for home projects. I like that this service is free and provides information about dependable contractors.

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    PriceRates

    Reviewed July 24, 2020

    Our dryer vent was a bit challenging, since the 220 line for the dryer is on an inside wall of the basement laundry room. The ductwork had to be a bit longer with one or two turns. Juan did a great job in a small amount of time for a decent price.

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    PriceStaff

    Reviewed July 24, 2020

    From Brittany in the office to the movers (3) it was a great experience. Professional, timely and efficient. Would highly recommend They wrapped everything with care and moved with no issues. Estimate was exactly what it cost. No hidden costs, true and fair estimate.

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    Staff

    Reviewed July 23, 2020

    We are two for two! When we needed a roofer last year we went to Home Advisor. So, this year we needed paving, and again we went to Home Advisor. Hired a roofer in 2019 from Home Advisor, and this year a paver from Home Advisor. We are happy with Home Advisor's listings and information.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed July 23, 2020

    We paid for 1 year membership and tree service. No workers (we had to take day off from work), no customer service (they hang up after 34 min.on the phone), no money back. This company is con artists.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed July 23, 2020

    I had quick response and assistance in obtaining the contractor I needed. They were very professional and got the job done quickly. I appreciate that Home Advisor could get me in touch with someone so quickly. I highly recommend this site and will definitely use it again.

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    PriceStaffRates

    Reviewed July 23, 2020

    Got my whole roof replaced. Very happy looks great! Fair price quality work. They went above and beyond. And a small issue and they took care of it no problem! They kept my yard clean and the workers were nice!

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    TechStaff

    Reviewed July 22, 2020

    We were in the middle of a rental remodel and needed to find qualified/professional help. This is a terrific site! I will surely use again in the future. Thanks for being here, it's hard to know where to turn when looking for contractors who are qualified.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed July 21, 2020

    Booked electric work through Home Advisor. They booked a man for us quickly and took the money out of the bank right after. We waited a couple days. They estimated the work would take 2 hours but I know it would not be longer than a hour. They would not let me book under 2 hours. I assumed if the man did not work 2 hours I would be refunded or credited time for the next project. The man was late 50 min. That's fine because he was nice. He did the job in 45 min. I contacted the Home Advisor company and told them it took 45 minutes and wanted the refund for the hour he did not work. The email I got back was no. They don't refund an unused time. I would still like a credit or refund. Sad that Home Advisor rip people off because I would have hired the same guy for 3 more projects we are looking to do.

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    PriceRates

    Reviewed July 20, 2020

    Replaced Water Heater. Within 30 mins of me entering my request on the site, 3 installation companies contacted me. I spoke to the one with the best rating among the three, the job was completed the following day. The price was reasonable and the job was completed professionally in very short turnaround time.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 20, 2020

    Home Advisor had my order, paid upfront, for 5 days then called 2 hours before work to be done to postpone for another 5 days. That is contrary to all advertisement... Lousy management left me with no electric for my full freezer.

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    Staff

    Reviewed July 20, 2020

    Extremely professional and communicative. Great finished product. Paul was very thorough and was very easy to work with. After pressure washing my home, the entire area was cleaned up and spotless. The painting process was painless and last minute trim location changes were completed without any hassle. They came by the day after completion to ensure the project was completed to my satisfaction.

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    PriceStaffRates

    Reviewed July 20, 2020

    The owner of Laminate Countertops, Inc. was polite, professional and worked with me on the price of the job. If I were able to remove the old laminate and uninstall and reinstall the sink, they would work with me on the price. This was very appreciated. The new countertops look so sharp and nice. I am so happy with the work Laminate Countertops did for me.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 19, 2020

    A/C Installation flawless. Our pro was a pro. I have used Home Advisor multiple times and have been completely satisfied. It is an easy process and eliminates endless phone calls to find the right pro. I will be using Home Advisor again. Quick, easy and worthwhile.

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    Staff

    Reviewed July 19, 2020

    The times I have used Home Advisor, it has been a good experience. All the people I have hired from their recommendations have done a great job. I will continue to use them for future projects I need to hire someone for.

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    Staff

    Reviewed July 16, 2020

    Gutter Cleaning. Pleasantly surprised, first time user. They connected me with a qualified firm and the work was excellent. I will certainly use them again, much better than 'guessing' who should do my construction/repairs. I love the fact that I pay directly to the person doing the work.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 16, 2020

    I called Cooling Experts at 5:30 am EST and Steve answered the phone. He was on his way to the office, and called me back and texted me (which I missed...oops) to schedule the appointment by 10 am. Yeremy, the technician, arrived on time, diagnosed the problem efficiently and the house was cooling down in no time. He was polite and informative. It is a pleasure to work with such a professional and personable company. I would highly recommend Cooling Experts, Inc to anyone who needs A/C service. I won't use anyone else! Home Advisor always has the top pros ready to serve and get the job done, whatever or wherever it is!

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    Staff

    Reviewed July 16, 2020

    Laminate flooring. Paul's work was exceptional!!! Highly recommend his work. The job was done in a timely manner and he and his help were very helpful. Paul's workmanship is absolutely the best. It was a very pleasant surprise to find a person of his word and truly a man of his word and a man of God. May God continue to Bless his business.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed July 15, 2020

    Plumbing. I was presented with several choices. I chose the one that called soonest. I was pleased with the outcome. The individuals that came to my home were great to work with and I appreciated their honesty and professionalism. I would recommend this service to others.

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    PriceStaffEase of UseRates

    Reviewed July 15, 2020

    Exterior Power Washing was performed to my satisfaction and Home Advisors helped in finding a great company at a great price. I am happy that I chose Home Advisors, the process was simple and the website was easy to use.

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    Customer ServiceTechPriceRates

    Reviewed July 15, 2020

    Blown In Insulation and Spray Foam Insulation - I was able to find local contractors and fair pricing. Most of the contractors listed in the local newspaper never even returned my calls. A couple did show up to look over the what I wanted insulated. But they never replied back with any estimates or proposals. The contractors on HomeAdvisor did reply and I was able to make a choice. The reviews made it easier to pick a good one.

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    Tech

    Reviewed July 15, 2020

    Arrived on time, got right to work. Knew the job and cleaned up all the debris. I also had other contractors here and the tree removal people did their job without my supervision or "interference". I WOULD recommend them to others.

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    Customer ServiceStaff

    Reviewed July 15, 2020

    Home Advisor saved me the time to look up and find an available pro. From submitting my job information to getting a call back took about 10-15 minutes, most of it entering the details of my job info. The Pro was knowledgeable, professional, and worked with my budget.

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    Customer ServiceTechPriceStaffRates

    Reviewed July 15, 2020

    Exterior painting and wood repair. I have used Home Advisor several times and always have wound up with a great team and a job well done in the end. It really did take away hours of phone calls and asking friends and neighbors who to reach out to. Matter a fact, several houses were painted or sided on my block, and the Home Advisor recommended service company outperformed and came in at a better price. So I keep using them to filter through all the noise in finding my next service contract company to help me retain and add value to my investment. My home. They especially score Big this time with recommending M. L. Painters, these guys were small but delivered big. They hit this project out of the park!

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    TechSales & MarketingStaff

    Reviewed July 14, 2020

    Home Advisor "pre-screens" contractors for their suitableness for a home project. Recently, a "pre-screened" contractor by Home Advisor scammed us. A web search and background check revealed that the contractor has been scamming homeowners in the area for a long time (more than 10 years). Therefore, if you use Home Advisor services, you must "screen" contractor yourself for background and financial fraud.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Divaker, Thank you for reaching out and we are sorry to hear you had anything but a positive experience with this pro. We absolutely do screen our pros and you can find more information about that process here: https://www.homeadvisor.com/screening/. We take these matters seriously and we are here to help. We have forward your information to the Customer Solutions Team and a rep will be reaching out. If there is anything additional we can assist you with please reach out at emailus@homeadvisor.com. -HASupport

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    Customer ServiceCoverageMaintenance

    Reviewed July 13, 2020

    Deck Repair. The process include power wash, replace the wood board, sanding and staining of the deck. It was confusion at beginning, because the first service just wash the deck and does not follow up with sanding and staining service. Then I book the service again, and the job finished wonderfully. First service, power wash: $320. Sanding and staining: $1200.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 13, 2020

    I needed a small backyard design and renovation project. I hired a company that included, design drawing, pavers, plants, gravel, lighting fixture, fence gate, and workmanship. Once the job was finished, I was astonished by the end product. They worked fast, on-time, took care of every detail, and left everything clean at the end of each day. I LOVE my new backyard! You definitely get what you pay for.

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    TechStaff

    Reviewed July 12, 2020

    Home Advisor is my GoTo site for home renovation projects. I have tried to find contractors on my own using the internet but end up with Home Advisor as I can read the reviews and make a better educated 'buy' decision.

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    Online & AppStaffEase of Use

    Reviewed July 12, 2020

    Whenever I need to hire work for home projects I always reach out to Home Advisor. I've had very good luck with everyone I've hired and the site is easy to use. I will continue to look on Home Advisor for all of my home project needs.

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    Customer ServiceTechTimeliness

    Reviewed July 12, 2020

    AV upgrade. We received an immediate response from the contractor - would not have found them if not for HomeAdvisor. Very happy with how the system worked. Will turn to HomeAdvisor again for project recommendations as we find more and more to do!

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed July 12, 2020

    Used Home Advisor to find someone to fix AC after hours. They provided me with 3 local businesses that would come after hours. The first business I contacted called me within seconds, and was at my house 4 hours later at 9:30 pm.

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    CoveragePriceRefunds & PayoutsRates

    Reviewed July 11, 2020

    My only problem was that the form kept insisting that I wanted a new roof on my home. I did that less than one year ago. There was no option for replacing a shed roof. Several callers said they used satellite imaging to see the size and condition of my roof. One gave me a price of over $17,000. That's $7 more than I paid for my new roof and $16000 more than I paid for my shed roof.

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    Customer ServiceTechRates

    Reviewed July 11, 2020

    I requested bids from 2 other contractors who never even bothered to call me. How would I rate this on their files?? I would like to alert others to this problem with these contractors. I am lucky that First Choice did contact me.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Sherry, We're sorry to hear you had this experience with a pro. We take your ability to rate and review our pros very seriously but we do require that work has been done and/or money has exchanged hands in order for the review to be public. Among other reasons for this, the most helpful feedback for homeowners when making a hiring decision is the ratings concerning actual work the company performed. If a homeowner submits a review about why they didn’t hire someone, it isn’t about their craftsmanship. Non-hired reviews are shared with the pro to make them aware of the issue and we reserve the right to remove them from our network if they have a lot of negative feedback. We're happy to further address any other questions or concerns you have about our ratings, please reach out to emailus@homeadvisor.com and a rep will follow up. –HASupport

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed July 10, 2020

    Very impressed with Home Advisor. Will be using again and highly recommend this service!!! It is so nice to have someone closely monitoring and following up on contractors, making sure they contact you quickly, and will work to resolve any issues. I think Home Advisor is going to change how contracting is done in this country.

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    PriceStaffRates

    Reviewed July 10, 2020

    Eric @ Alpha HVAC Services did a fantastic job repairing all 3 of my AC units. Very professional and respectful, and fairly priced. I would highly recommend his services to any of my neighbors, family and friends. Under the circumstances he and his helper were working at outside temps of 95 degrees and at least 120 in the attics. Admirable and dedicated.

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    TechStaff

    Reviewed July 9, 2020

    Repaired one section. About 5 ft of wooden fence material.. Job done efficiently, earlier than the agreed upon time. Very nice person. Respected social distance due to the current Covid 19 guidelines. I find Home Advisor to be very responsive. I received a list of contractors in very short order.

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    Staff

    Reviewed July 9, 2020

    I requested help finding an alarm system repair company. HomeAdvisor put me in contact with the right company! HomeAdvisor has always been my source of help to provide businesses for all my home projects for the past almost 2 decades. Every project has been completed with much satisfaction. HomeAdvisor is an excellent tool to locate top notch businesses to help one with his/her home projects. Thank you HomeAdvisor!

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    StaffRates

    Reviewed July 8, 2020

    Love Home Advisor, they have been my go to company every time I need help. Always a great and easy experience. I rate them a big 10. Everyone I have hired thru them has been of excellent quality. Will continue to use Home Advisor for all future needs.

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    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRatesTransparency

    Reviewed July 8, 2020

    After a number of successful Home Advisor usages over the past year, from concrete to landscaping, I had anticipated that the set price booking would be an ideal way to save money and have a new entry door installed at my residence in Ventura, California, and in this instance, I couldn't have been more mistaken. (My apologies for the belated review from late April 2020, but working in healthcare during the pandemic has not left much time for follow up after 3 exhausted attempts to no avail).

    On April 22nd, 2020 the original contractor that came out was a nice enough person, was very respectful in his interactions, but the work was subpar and took longer than expected. For $320, the installation of an exterior door seemed like a good deal, but after the contractor went over time by 2 hours or so, I had to make arrangements to pay an additional $216, which put me well out of the expected range for a job that normally would not be all that difficult, and left me highly disappointed. Not only was the job over budget and over time, the door installation was not of any appreciable quality, with the door not closing properly, and the pre-hung door frame not secured to the actual dwelling properly leaving uneven spacing all the way around my door frame.

    Furthermore, the trim was not reattached to the inside wall leaving gaps where air can easily pass into the house, and the exterior part of the home was not caulked to ensure proper insulation. For $536 (the average cost on multiple estimate sites was between $275-375), this was pretty much highway robbery. My brother and father, who work in construction, were pretty speechless at the shoddy workmanship when they arrived to look at my door.

    After a miscommunication with the Home Advisor support team that secured me another visit and after the contractor didn't show because the appointment was booked too soon by the support team (I left work in the middle of the day to meet someone that never came), I was assigned another contractor. The next contractor who came to repair the installation of the first installer did a better job to fit the door, but was more or less average, as the contractor left out areas of the door frame that needed to be shimmed to provide proper spacing, and in the end, although the door allowed for proper closure at the knob, the deadbolt still will not close (2.5 months later) with the face plate installed in the notch.

    Therefore, without the metal guard, the door can be kicked in if someone tried to break in the house. The caulk was only done on half the door, which I noticed AFTER the contractor left, and the inside trim was still left off my interior wall, which is now something I will have to repair myself. The second contractor said he was "done" and didn't bother to address the trim that was stripped off by the first contractor. What Home Advisor doesn't tell you is that for the privacy of their contractor, they provide you with a ghost number that is deactivated once the contractor is "finished" so there is no way to actually get a hold of the person that completed the work to express concerns.

    All in all, the only positive thing I can relate is that the people themselves were nice, but the overall experience left me very underwhelmed with little explanation to the overall work that had been done and now the leftover work that I will still have to do to complete the job (buying materials to fix the errors and install things myself). Likewise, I will now have to fit things in to my schedule for work in order to repair an item that should have been taken care of by a "pro." This door is still not properly installed, my walls are left partially damaged in the entry way, the deadbolt is not able to function as indicated, and after a couple of contacts with Home Advisor, I was essentially ignored when I responded to the automated customer service emails.

    Since they have ignored me, as mentioned previously, it has taken me a while to respond, since I work in healthcare during this horrible pandemic, to gather my thoughts and address what a sham the fixed price guarantee is at Home Advisor. This all stays fresh in my mind because I have to look at my unfinished front door every day that has the casing stripped, air coming in through the cracks in the wall and incomplete caulking, and finally a deadbolt that does not close with the face plate installed.

    I can undoubtedly say that I will never use the fixed price service of Home Advisor again, because in the end, I ended up with installers that went WAY over time, had to pay hundreds more, and was left with shoddy workmanship that I have to fix by probably hiring a third party professional. This shouldn't have to happen to a customer. It was embarrassing showing my brother and father this work and feeling like I had been taken for a ride and my money taken without a completed product.

    Looking back on this experience, I was also pretty disappointed that all I was offered for a job not completed, an installer that didn't show between the first and second visit, and 2 hours of extra expense for a subpar product, was a $10 discount on my next booking. I am very unlikely to use Home Advisor again and will be sure to warn others about what they get from Home Advisor as far as a fixed priced contractor is concerned. Thank you for taking feedback, as it is important to know that the people being sent out are not always what they seem to be, and the workmanship is wildly unpredictable. If this site allowed, I would happily share my pictures of the work that was not finished. When I sent the pictures to the online Home Advisor representative, they never responded to my visual evidence of a poorly done job, and a door that does not provide full security or insulation from the weather.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Christian, We are sorry to hear this. We have passed your information to the proper department and a rep will be reaching out. If there is anything additional we can assist you with please contact us at emailus@homeadvisor.com. -HASupport

    Verified purchase
    Timeliness

    Reviewed July 8, 2020

    Truly surprised by how simple it was to get my project completed. I was contacted by 2 pros within hours of posting. I would recommend the site to anyone who didn't have to equipment, experience, or time and wanted to have pros bid for their services. Overall, I had a good experience and will be using it again for future projects.

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    StaffTimeliness

    Reviewed July 8, 2020

    They two employees were friendly, on time, and hardworking. Answered all questions and cleaned up all of the debris from cleaning our gutters. Couldn't have asked for a better experience. Our next door neighbor hired them and they showed up the next day to clean their gutters. We likely will hire them to clean our windows in the fall.

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    PriceStaffTimeliness

    Reviewed July 6, 2020

    I needed a painter to paint the walls and ceiling of the garage. I didn't know where to start so I used Home Advisor. I put in the information, and within minutes I received a quote. I was happy with the pro that contacted me. I will recommend Home Advisor to friends and neighbors.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffTimelinessHonesty & Transparency

    Reviewed July 6, 2020

    Hired Contractor Andrew ** through HomeAdvisor after receiving 2 quotes from Pluming Companies in the area which were way out of our budget but we need our boiler and water heater replaced due to a faulty old boiler that caused a water pipe to burst last winter. Andrew responded within minutes of my submission to HomeAdvisor, he came to our house within minutes, he was prompt, personable, honest and professional. We didn't have to wait for his quote like I had to for the others. I had waited up to 1 month for my quote from the initial company that came out to assess the damage and do some repairs on the faulty boiler (to the tune of $2000.00-patch job), which didn't even work!!

    I have to admit both my husband and I were skeptical about hiring an independent contractor because we were worried that they would not have the necessary skills or credentials needed to complete the job. Once I got the quote from Andrew I did a search on him and was able to see that he indeed had MP license and years of experience, which made us feel more comfortable with our decision to hire him. He completed the job in 2 days and earlier than expected. I would definitely recommend using HomeAdvisor for home improvements and repairs to friends and family. Thank you!

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    Customer ServicePrice

    Reviewed July 6, 2020

    I was told when I called it would be $200 but he charged me $300 and never gave me an invoice. I think he over charged me and kept the balance. Without the invoice I can't prove anything though. Please be aware. With Covid-19 going on I know I certainly can't afford to pay an extra $100. Can you?

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    Staff

    Reviewed July 5, 2020

    Housepainting. My son informed me that he had experienced good experiences with Home Advisor, so I contacted them. The suggestions came right away, and I got two estimates. One excellent one and one who never submitted a written bid. I was very pleased with my choice, and the painting was done in a timely and turned out great! Since I am a Senior Citizen, I will need help in future projects, and will definitely contact Home Advisor again.

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    Customer ServiceTechPricePunctuality & SpeedStaffRatesTransparencyCommunication

    Reviewed July 5, 2020

    Replacement water heater. HomeAdvisor provided two plumbers which responded to my inquiry. Both came out within a day. 1 was less than impressive but provided an education. The second which was used had quoted the same thing at a lower price and included items which were extra and optional from the first. Do It Right who I had hired was professional, fast and kept me updated on the status.

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    Customer ServicePunctuality & Speed

    Reviewed July 4, 2020

    3 stumps and cut down one big tree. HomeAdvisor is good and respond back fast. They gave me a lot of people to choose from. They keep in contact with me to see if have pick a company or if I have heard from anyone. All the companies they gave me were good reviews.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 4, 2020

    In an act of desperation I went to Homeadvisor (located on a google search) and decided to give it a try. I opted to have all 5 recommended companies contacted at the same time. Only received one call from BENLE heating and air. The service rep. was very prompt, communicative, and thorough. Yesterday, I Started making calls to local companies only got answer machines or promises to pass this issue to "dispatch" which yielded nothing. Homeadvisor got me a call back in 30 seconds AND a company who did a fantastic job.

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    Customer ServiceTechPunctuality & SpeedStaffEase of Use

    Reviewed July 3, 2020

    Water Heater Replacement. Fast - Responsive - easy to use. Quick follow ups by contractors. Excellent tool to locate help in an emergency very fast. The contractor/business that was selected was 5-Star! As a first time user of Home Advisor, I was impressed. I am a satisfied customer!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 3, 2020

    Great experience. The craftsman who was recommended was prompt, pleasant, and professional. He was willing to do the recliner repair in my home which saved us the logistical hassle of having to figure out how to transport it somewhere else.

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    Verified purchase
    Staff

    Reviewed July 3, 2020

    Driveway seal. Nice job. Thanks. 900 foot long driveway. In a rural part of town. AJ sealcoat did what he said he would do. I found this company on Homeadvisor after another company didn't get back with me. Thanks again home advisor and aj sealcoating.

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    Staff

    Reviewed July 3, 2020

    Home Advisor provided a list of really great professionals to choose from. Vetted organizations for us if valuable since we really wouldn't know what to look for or ask. Even after we hired someone, Home Advisor continued to send us leads to other businesses. Building great relationships with businesses in our community is easier now. It's a great service to be available to us.

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    Verified purchase
    Customer ServiceTechRates

    Reviewed July 3, 2020

    HomeAdvisor gave me a report on the roof companies in my area, with a rating and reviews for each. Could not have made my job easier in selecting the right company. HomeAdvisor removed the doubts that a person may have regarding who to choose, saved the process of calling and interviewing several contractors.

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    Verified purchase
    Tech

    Reviewed July 3, 2020

    HomeAdvisor gave me access to several competent concrete contractors near my home. I was able to obtain 3 bids and choose the one which I felt would do the best job. I'm very pleased with the final outcome and would use HomeAdvisor again.

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed July 2, 2020

    Professional, courteous, extremely knowledgeable, excellent work ethics, honest and so hard-working in difficult weather. Absolutely thrilled with this company! Miles kept me informed every step of the installation! Thank you Home Advisor for introducing me to Aquaman! I will gladly recommend them to all my friends.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed July 2, 2020

    HomeAdvisor was fast, gave me several contractors to contact who were all professional and licensed/bonded. They followed up with questions Re. their contractors and were very thorough. I good experience and I will reach out to them in the future if I have home repairs that I can't handle myself.

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    Staff

    Reviewed July 2, 2020

    Angelica arrived on time and was very friendly and professional. We had let the house go for quite awhile and it needed a thorough cleaning. She did a wonderful job! My wife and I were amazed at what she did in a short time! We are glad we used HomeAdvisor to find this service. We will use it again.

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    Verified purchase
    CoverageStaff

    Reviewed July 2, 2020

    Looking for someone to do work around your home or fix a problem can be very confusing and frustrating. You want to be sure that you're getting someone that knows his job, is dependable and has been background checked. Using Home Advisor makes me confident that all of these requirements will be met. I am always satisfied using Home Advisor and would definitely recommend this service to anyone looking for help with any project.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 1, 2020

    Replace gas water heater. Excellent work, FAST response. Companies called right after filling out the form request. One company sent a repairman to do an on site assessment. Mr Rooter was fast efficient and gave us a good price. We are pleased with the work and the service.

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    Customer Service

    Reviewed July 1, 2020

    I was quite pleased with my first experience with HomeAdvisor. They followed up with emails to make sure I was on track with my project. And then asked how my experience was so they could keep reputable service people on board.

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    Punctuality & SpeedBilling

    Reviewed July 1, 2020

    Unqualified leads 90% of the time....45 min waits if you want a credit and then denied credit. Leads come in that are not leads at all or are miscategorized and they refuse to reach the lead to verify what you say is true and bill you for it. This HomeAdvisor site is a big fat rip off to any business. Been on their site for 8 years and have to leave our leads turned off because it is so bad.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Annette and John, We're sorry to hear you have some concerns about your leads. Miscategorized leads or work you aren't profiled for are eligible for credit. It appears we just recently spoke to someone at your business and a bulk credit was applied to your account but we're always happy to address any questions or concerns you have. To further speak with a rep, please give us a call at 877-947-3639 or you can message us through this platform and we'll send along a call back request for you. -HASupport

    Verified purchase

    Reviewed July 1, 2020

    All gutters and downspouts were replaced around house and garage. Old materials removed from the property. Facia board replaced or repaired where needed. Consultation provided as to whether leaf guards were necessary or not given the needs of the property.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 1, 2020

    Needed a painter for the exterior of our house. There was only 1 company that came up, but they had a rave review & turned out it was from someone I knew & came highly recommended, so we scheduled an appointment through Home Advisor. However I received an email the following day that they needed to reschedule & we were able to do so. I received a follow up call from Home Advisor asking how everything was going & that they were having some issues with their site. I was in the middle of communicating with the company when it stopped. HA was able to connect me via phone with them to finish our conversation. I greatly appreciated them following up with us.

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    Verified purchase
    Customer ServiceContract & TermsTechPunctuality & Speed

    Reviewed June 30, 2020

    AC Repair. My service request was sent out to 7 different providers/companies. Only one company contacted me promptly by phone. My only suggestion will be to include a "no contact" service agreement when possible; and ask your Pros to wear masks, when there is a need to have contact with a client/customer. Overall, I was very pleased with this experience.

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    TechPrice

    Reviewed June 30, 2020

    This company sends leads to contractor, all leads cost contractor approximately $20 per lead. Contractors are charged for all leads! Most of my leads were totally worthless, asked for credits and always told not possible! Total waste of money! The only company benefiting from their leads is HomeAdvisor! In other words they get the gold and you get the shaft! If you want to get robbed, then this would be where you need to go! In conclusion don’t waste your time or money, because if you do, you’ll be sorry!

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    Verified purchase
    TechPriceStaffRates

    Reviewed June 30, 2020

    Home Advisor recommended several well-qualified contractors to do my driveway job. I selected Doug's Asphalt Paving for the job and am well satisfied. Doug did a great job, was professional, courteous and worked with me on price estimate. Home Advisor has now sent me numerous contractors for various jobs and I am very satisfied with my results.

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    PriceStaffRates

    Reviewed June 30, 2020

    Damaged drywall in ceiling was removed with absolutely no mess incurred and new drywall was installed with tape. Workmanship was excellent - very satisfied. Everything was very straightforward and job was done efficiently & in a very timely manner. The price was fair and everything discussed beforehand.

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    Punctuality & SpeedStaffTimeliness

    Reviewed June 29, 2020

    Amazing job of the highest quality! The team showed up on time and they made sure that the job was fully completed to our expectations. The team was friendly and they sought out ways to help to perfect their job such as fixing basic parts of the fence etc. When I found out that the team was coming from all of the south shore I understood and expected them to come the next day, however, they came later in the afternoon and did a marvelous job beginning and completing their work.

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    Verified purchase
    Refunds & Payouts

    Reviewed June 29, 2020

    Good quality system. Crew did well at respecting my home. Owner explained exactly what equipment I was paying for and cleaned up everything that was touched by the crew. I would recommend this business to anyone looking to have sprinkler system installed.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed June 29, 2020

    Lawn Maintenance contractor. First, the good news - HA helped us find and good contractor who does a fine job for a very reasonable price, and contractor shows up faithfully to the schedule we set. Slightly bad news - We were kind of bombarded by emails from contractors seeking to bid, or avoiding bids, or who did not want the defined job, or who were just fishing.

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    Customer ServiceStaff

    Reviewed June 28, 2020

    This experience was very beneficial. I needed a refrigerator because mine died one day and I was 4 days without a refrigerator and had to throw away my food. I received a response from Home Advisor immediately and Nolan was easy to work with.

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    Verified purchase
    TechRefunds & PayoutsBilling

    Reviewed June 28, 2020

    Billing issues between contractor and customer needs to be resolved. Contractor could not get paid for work. Customer had to request refund from HomeAdvisor and pay contractor directly. Refund takes 3-5 business days.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Abel, Thank you for reaching out. It does appear we are currently working to resolve this situation. If there is anything additional we can assist you with please reach out at emailus@homeadvisor.com. -HASupport

    Verified purchase
    Rates

    Reviewed June 28, 2020

    Sump pump installed. HA provided several referrals with ratings and details. The process to sign up and receive feedback was relatively short. I really appreciate the service provided. I will definitely access this site again for other home jobs. Thank you for being there.

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    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed June 27, 2020

    Roof replacement. HomeAdvisor makes it easy to find a contracting pro because they are all listed on their site. Just pick out a few and you usually get a call back or email quickly from each contractor so it's easy to set up bids and pick someone.

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    Verified purchase
    Staff

    Reviewed June 27, 2020

    Pleased with the whole process. Would recommend to anyone. Presenter very knowledgeable and pleased with the whole situation and deal. Would be happy to do business with Them if ever have to again. Feel it met the need I for my peace of mind.

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    Verified purchase
    Staff

    Reviewed June 27, 2020

    This is an excellent service. I appreciate having a referral source that provides reviewed, vetted professionals who are available to work. The people I've worked with have been skilled and personable. I will continue to use the service. Thank you.

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    Verified purchase
    Staff

    Reviewed June 26, 2020

    Dumpster rental. Compared the three (3) companies suggested by HomeAdvisor. All contacted me immediately. All were fair and reasonable. Selected Taconic Carting and Hauling based on availability and flexibility. Very happy with Lori's responsive service. I have recommended HomeAdvisor to my neighbors for similar services.

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    TechStaff

    Reviewed June 26, 2020

    Always kind of nervous about working with contractors for the first time. I've been please the few times I've used Home Advisor. I've found their contractors to be responsive and reliable and plan to reach out to them again when the need arises.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 26, 2020

    I used Home Advisor to find someone I could trust. Thank you for this service. The company I hired was very good about calling me back and working out a plan.

    I will be using Home Advisor for future projects.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed June 26, 2020

    Had offers within minutes of filling out request. Plumber used was professional, job completed quickly, response time was remarkable (plumber arrived early). Cost was a bit high with a service fee/trip fee of $85.00. Home Advisor is the only way to go. Saved time and given a few choices of Plumbers to use.

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    Dianne increased rating by 1 star.
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates
    After a positive interaction with HomeAdvisor (Powered by Angi), Dianne increased their star rating on Sept. 25, 2020.

    Updated review: Sept. 25, 2020

    HomeAdvisor responded to my complaint filed with Consumer Affairs. I'm thankful management resolved this problem by refunding 100% of my payment.

    Original Review: June 25, 2020

    HomeAdvisor quoted $50 per hour for their fixed price handyman repairman. I purchased 8 hours for a total of $411 with tax. I bought this service for my son and daughter-in-law as a gift to get caught up on minor household repairs. (1) I was told HomeAdvisors (HA) Fixed Price services are only performed by their own employees, supposedly highly qualified to do simple repairs like fixing a leaking hose bib, re-nailing a few picket fence boards, clearing dryer lint trap line, replacing broken door hinges, etc, simple stuff. (2) They missed the first appointment time, we rescheduled, (3) the repairman was not an employee of HA, they were a local handyman business that my son did not want to hire due to word-of-mouth problems.

    (4) The repairman had marginal skills (could not even clear a lint trap line), (5) took 5 hours to do the other three tasks which should have taken less than a couple hours, (6) spent at least half of those 5 hours running back and forth to Lowe's for parts (instead making one trip for all repair materials, he made a store trip for each repair and even then, he didn't buy the right items), (7) he left after 5 hours saying time was up, the remaining 3 hours were spent on repair materials and failed to provide any receipts (repair materials should have been around $50 at most).

    We called HA to arrange for our reimbursing for repair materials and getting the remaining 3 hours of work -- no go, they refused to cooperate stating that's not the way they work!!!! Furthermore, stated they hired this 2nd party handyman service for more than $50/hour, as if that was our problem!!! Whatever HA did had nothing to do with our fixed price service which we purchased based on HAs quote. I reminded the HA customer service rep we were told unequivocally that HAs fixed price services were ONLY done by their own highly qualified employees.

    As an aside, I had also arranged for a TV mount at my own home in Washington state -- HA sent me two cancellation emails at the last minute, after I had already re-arranged my schedule to be home, and rescheduled. Long story made short, their employee never did come and they refunded me the $80 for this fixed price service. Never again HomeAdvisors, they do not know anything about running a business responsibly, reliably, or ethically.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Dianne, We’re sorry to hear about your experience and we are here to help. We have forward your information to the correct department and a rep will be reaching out. If there is anything additional we can assist you with please contact us at emailus@homeadvisor.com. -HASupport

    Customer ServiceTechRefunds & PayoutsStaffTimeliness

    Reviewed June 25, 2020

    The only part that went well... when I paid for the work that was promised. After that it took a long time to be contacted. When I was finally emailed, I responded like it directed with additional questions only to have that come back as invalid. I found a way to email customer service and it still took days to get a response. Called several times, system puts you on hold for 20+ minutes and then simply hangs up on you. Tried to call the contractor.. no luck there either... In the end... They NEVER showed up, NEVER called!!! But HomeAdvisor says that they did and will not refund me... my technology proves they are wrong.. but they don't care. DO NOT USE THEM UNDER EVEN THE MOST DIRE CIRCUMSTANCES.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Michael, We're sorry to hear you had this experience with a pro, we encourage our pros to honor their appointment times. We have forward your information to the correct department and a rep will be reaching out. If there is anything additional we can assist you with please contact us at emailus@homeadvisor.com. -HASupport

    Verified purchase
    Tech

    Reviewed June 25, 2020

    Repair or Replace Home AC & Heating Equipment. My only "complaint" is that I expected to get referred to (or contacted by) more than two potential vendors. On the other hand, I didn't want to be inundated by a LOT of companies. So fortunately I was very happy with the company we went with -- and I feel like we'd have been just as happy if we'd gone with the other one, too.

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    Customer ServiceStaff

    Reviewed June 25, 2020

    I submitted a request for a garage door repair (Cable off the drums) and with the help of Home Advisor, was put in contact with a local professional almost immediately. Great communication and choices. Thanks for the assistance with my job.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed June 24, 2020

    Window installation went fairly quickly. Old aluminum window casing was covered over, should have asked about the process of installation. Was a surprise the day of. I wanted to leave the old craftsmanship on some of the framing, which they happily obliged. Good job for the value.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed June 24, 2020

    I was quickly contacted and scheduled for pickup of about 16 yards of debris. The crew was quick and thorough and finished the job under 1 hour. I can't comment critically about the cost as this was my first trash hauling job; however, the crew supervisor was careful in estimating my total yardage. I believe I got a good price for the job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 24, 2020

    Another great experience with HomeAdvisor. A huge, 250 year old oak tree had to come down after Gypsy Moth Caterpillars killed it. Gagnon Tree Service did an amazing job. I'm now two for two with my experiences with HomeAdvisor. Quick responses, timely service, very professional. Excellent value all around.

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    Verified purchase

    Reviewed June 22, 2020

    These guys rock...they under promise and over deliver, I was very impressed, shop around and I knew what I wanted, I knew what I could afford and they did a great job. If anyone wants pictures I would be happy to send them.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed June 22, 2020

    I used HomeAdvisor through Home Depot to find certified and insured company to install 3 a/c window units. They suggested 3 companies; 2 reached out to me. One was way too expensive; the company I chose was great. The installer was going to be later than the scheduled appointment time and called to inform me. I will definitely use homeadvisor again.

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    Staff

    Reviewed June 20, 2020

    Pest prevention. The service was helpful to identity companies and know that they were properly vetted. The category was a bit broad but it gave me a good place to start. Both companies that I contacted were very responsive and seemed like good businesses. It is a service that I would be happy to use again.

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    Punctuality & SpeedStaff

    Reviewed June 20, 2020

    Hired "Your American Maid" for a move in cleaning. Never hired a cleaning service but due COVID hired "Your American Maid". The whole experience was excellent from making the appointment, staff came on time. Staff did an excellent job and I felt went above and beyond making our home clean. Very happy with the service.

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    TechSales & Marketing

    Reviewed June 20, 2020

    Bait and inside termite treatment, for the whole house, and a contract to keep the treatment for life, So the company can check it and monitoring, and I am worry free and my house and investment is well protected it.

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    Customer ServiceTechStaffBillingTimeliness

    Reviewed June 19, 2020

    I booked a moving contractor on Home Advisor.com and my credit card was immediately billed. The contractor reached out to me and it was obvious that they were NOT prepared to move my furniture that was specifically documented as HEAVY and LARGE and truck required. I gave them an opportunity to find additional resources - could not get the contractor to respond by phone or text the next day. I reached out to Home Advisor and sat on hold for a VERY long time - so I emailed them at 9:06 AM. At 3:00 PM I still had no response to my concerns so I cancelled the booking. I was immediately billed $15 for canceling less than 24 hours. This was a VERY POOR example of customer service and I won't use them again.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Robin, Thank you for reaching out. We have passed your information to the correct department and a rep will be reaching out to you. If there is anything additional we can assist with please contact us at emailus@homeadvisor.com. -HASupport

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 18, 2020

    I have a subscription to Home Advisor so I get email from them all the time. I was looking to have my house power washed so I went to Home Advisor. I filled in the information and less than a hour later I was contacted about the job. Talk about quick and swift service.

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    Customer ServicePricePunctuality & SpeedStaffRatesResolution

    Reviewed June 18, 2020

    I was contacted by "Josh" from the Price Fixed Dept. regarding my Project. He not only phoned, but emailed a quote for my Project. He was supposed to follow up with me 2 days ago regarding it, but he has somehow become invisible---and believe I know why. When I called back in to follow up with him (since he didn't do so with me), Skylar took the call and informed me that Josh had given me the incorrect info. To be clear, based on what Skylar is now telling me--EVERYTHING Josh told me is incorrect! My Project called for (2) glass windows to be placed into my french patio doors; that is the glass is to be replaced only. Josh gave (and emailed me) a quote to do just that.

    When speaking with Skylar today, she tried to inform me that this job does NOT come with the glass and I would have to measure and purchase the glass MYSELF!! Imagine my surprised especially after speaking with Josh, who I CLEARLY informed that I needed someone to remove (the current glass) and installed the (2) new ones. That meant ---and means---that whoever is doing the job will do the measuring and will bring their OWN MATERIAL, which would obviously include the glass! And that this and all work and labor would be a part of the price. So, when I called today to speak with a manager regarding this, not only was Josh nowhere to be found---but ALL THE MANAGERS were conveniently in a meeting....and has been in this meeting since early this morning when I FIRST PHONED!

    So, now it appears that not only Josh, but the managers also are not willing to address or take ownership to try to resolve this matter. I was given some "scripted reply". Skylar and the managers appear to be brushing me off. I am extremely disappointed in how HomeAdvisor is handling this. And for "running" from this issue instead of being RESPONSIBLE ADULTS---and addressing the issue head on! People, who can't handle problems and take responsibility for issues that they (or their employees caused or created) SHOULD "NOT" be in leadership roles---AND SHOULD NOT HAVE TITLES!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Yvette, We apologize for any inconvenience this may have caused. We are happy to address any concerns you may have. Please send your contact info to emailus@homeadvisor.com so we can locate your account and reach out. You can also give us a call at 877-699-4736 to speak with a rep. -HASupport

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed June 18, 2020

    Outstanding on time every time they said they would be. Very professional great with our questions and answered all that were asked. Explained the tax credits and how we could save money. No out of pocket expense until next year.

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    Verified purchase
    Staff

    Reviewed June 18, 2020

    Fantastic job doing yard clean up and debris removal. Looking forward to additional landscaping work and installation of a patio, fireplace, etc. Work was completed timely and professionally. I will strongly recommend Jose to friends and neighbors. I’m looking forward to having additional work done in the immediate future.

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    Verified purchase

    Reviewed June 17, 2020

    I love having HomeAdvisor. It's tough to get an accurate read based on word of mouth and HomeAdvisor gave me an edge in selecting the right company for the job! I've used it several times now. We have 11 rental property.

    Tamera

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    Verified purchase
    PriceStaffRates

    Reviewed June 17, 2020

    Mowing, edging and he blew off the roof. Extreme lawn care answered immediately, arranged a time and day. Dexter and his son showed up on time, dressed APPROPRIATELY for the job and did an excellent job. I would recommend Extreme to anyone because their service and price of service were great.

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    Verified purchase
    Punctuality & SpeedTimeliness

    Reviewed June 16, 2020

    Flo-Tek was my first experience with HomeAdvisor and I could not be happier with the service we received. They were out the same day I made the inquiry and I had an estimate when he left. They scheduled the work with a week and did a great job. I would definitely use Flo-Tek again and will recommend them to anyone who asks. Thanks!

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed June 16, 2020

    I have used HomeAdvisor twice thus far. The first time the contractor was several hours late, but the work was done well. The second time I scheduled and received multiple email confirmations, including the day before. The morning of the appointment the contractor called at 9 am before my 10 am appointment saying that he would be late because his next job was 4 TVs instead of 1. I said that was fine. At 10:45 am, I received an e-mail from HomeAdvisor stating my card was being refunded. The phone number back to the contractor was no longer valid. I was not notified by anyone that my appointment was being cancelled. I attempted to call the HomeAdvisor 800# and after waiting on hold for 20 minutes, it said they were unable to connect me to someone to help and please submit an email online.

    My frustration comes with the lack of accountability through this service. Fortunately my service was not critical, but if someone needed an A/C Repair or something similar, it would be a big deal that no one showed up. In the future I will work with a reputable company where Customer Service and accountability matter.

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    Verified purchase
    Staff

    Reviewed June 16, 2020

    PetSafe underground fence. Home Advisor set me up with a professional to help us diagnose the problem with our malfunctioning diy dog fence. Until I used the Home Advisor service I was unable to find a company willing to do so. The fence is working great now thanks to the service we got.

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    Verified purchase
    TechPunctuality & SpeedStaffTimeliness

    Reviewed June 15, 2020

    I was looking for a project to re-key my place. I did an estimate on a Sunday night and got 2 referrals by midnight. The pros contacted me immediate. I then set up an appointment the next day. They came over early and finished the job within the hour. Excellent.

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Thank you for the great review! We're happy to hear that you were well taken care of. If you haven't done so already, feel free to leave a review for the pro at https://www.homeadvisor.com/write-a-review, or you can call 866-786-8474 and we'll be happy to take the review over the phone. -HASupport

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 15, 2020

    Pros: I have been pleased with the professionals whom I have hired. Fair & reasonable pricing. Like that I get several to choose from with reviews on each. So far I have not been disappointed. Cons: Sometimes repetitive responses from some of the professionals. I received over 20 from one I did not hire.

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    Verified purchase
    Customer Service

    Reviewed June 15, 2020

    You sent me an email which said if I clicked continue I could see job prices-when I clicked on it all my personal information came up for various services which I didn't need and in less than 2 minutes I'm getting unsolicited phone calls from people in PITTSBURGH ASKING ME WHEN THEY CAN START AND I LIVE IN ERIE-DISGUSTING!!

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    HomeAdvisor (Powered by Angi)
    Response from HomeAdvisor (Powered by Angi)

    Hi Jan, We're sorry to hear this. If you prefer to browse pros and contact them at your leisure, please feel free to use our directory here: https://www.homeadvisor.com/c.html. We would also be happy to place you on our Do Not Call list if you help us locate your account by sending your contact info to emailus@homeadvisor.com. Please feel free to forward the email you received to emailus@homeadvisor.com and we are happy to look further into your situation. -HASupport

    Verified purchase
    PriceRates

    Reviewed June 15, 2020

    I removed popcorn ceilings and painted kitchen cabinets and walls. We took three bids, all from HomeAdvisor's referrals. The range of bids was $6200 to $10,000. That gave us confidence that we got a good price when we hired the winning bidder. The company, CertaPro, Richardson. Did excellently.

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    Verified purchase
    PriceStaffRates

    Reviewed June 15, 2020

    We used Home Advisor to locate a roof and deck builder and were very pleased with Build Pros work. Build Pros were professional and did an amazing job both on our roof and our deck. I would recommend Home Advisor to anyone looking for quality, professional work at a fair price.

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    Verified purchase

    Reviewed June 14, 2020

    Very satisfied with the patio installed by Ken's Lawn and Snow Service, LLC. The patio looks great. A little disappointed in the quality of the sod included with the project, and had we thought the project through a bit more thoroughly, we would have included restoration of the lawn in the bid.

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    Verified purchase

    Reviewed June 14, 2020

    Andy completed a tough job installing our new drop-in oven/range in a timely manner and cleaned up all the sawdust and wood trimmings. Andy even explained how to use the new appliance. Andy was very pleasant and did good work.

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    Verified purchase
    PriceStaffRates

    Reviewed June 14, 2020

    I would recommend finding a professional for every need through HomeAdvisor. I've needed a mold remediation, radon remediation and well pump repair over the last couple of years for different rental properties and I've always had a least a couple of professionals contact and come right out, do a great job, for what I consider a reasonable price.

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    Verified purchase
    PriceStaff

    Reviewed June 14, 2020

    I have used Home Advisor several times for home projects. Each time, it has been a positive experience. I am able to read reviews from other consumers prior to narrowing the field of potential workers. I usually obtain, at least, 3 quotes before making a decision to hire. Word of mouth, when you can obtain it, does not provide that option.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2020

    After contacting Home Advisor, I had a call within 24 hours. The work was completed in less than 2 weeks. I was happy with the completed job. Coastal Connection Const. Cleaned up and left no debris.

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    Verified purchase
    TechStaff

    Reviewed June 13, 2020

    I searched for a company that would help me with my insulation project, and I got paired with Tempest Solutions. I was contacted, I hired this company and the process to get the job started and finished was simple and efficient. I would definitely recommend this service to single women like me who don't have a lot of experience with contractors and need accurate feedback on home projects.

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    Verified purchase

    Reviewed June 13, 2020

    The Job has been super. He has delivered everything and he has developed everything from the architecture to the implementation. Completely awesome. We are two weeks from completion and I've already hired him for two more jobs. His attention to what we wanted and to what needed to be changed was near zero--- he got that info before we signed on. There will be no overcharges because he is that good.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2020

    HomeAdvisor helped me to find a trustworthy concrete company named ACEncio. HomeAdvisor followed up with a phone call a few weeks later to make sure that I was satisfied with my recommendation and if the company completed the work assigned. I will definitely recommend HomeAdvisor to my neighbors, family and friends.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedOnline & AppStaffEase of UseTimeliness

    Reviewed June 12, 2020

    Home Advisor surprised us in a very positive way. Using their website is very easy and user friendly. It allows you to quickly state the type of work you are seeking. After we stated the work we needed, we quickly received several choices to choose from. Most of the recommendations from Home Advisor also called us to set up an appointment or offered to make an appointment on-line. We hired High Quality Wood Floors to sand, stain, and refinish 4 large rooms with closets, and 2 sets of stairs. They did an excellent job and we are very happy with the results. We also hired an asphalt company to pave our driveway, and are happy so far with this recommendation. The gentleman came out on the same day as our inquiry, and we hired him. The work should be getting started next week.

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    Verified purchase
    TechStaff

    Reviewed June 11, 2020

    Our experience with Home Advisor regarding finding a licensed mold and mildew testing service was extremely favorable, highly responsive and very effective. It is much appreciated and we will continue to use Home Advisor in the future. What is helpful is that the list of providers identified have already been screened.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed June 10, 2020

    I was very pleased with the experience I had using HomeAdvisor. I received a two calls from the professionals the site recommended on the day I made the request. Two other companies that came up in my HomeAdvisor search never contacted me. I went with one of the companies I found through this site, and the job turned out great. I plan to use the company for future painting needs. I had one problem with the app when I initially installed it on my phone, but I called customer service, and the representative got everything fixed for me! Overall, it was a great experience, and I've already recommended HomeAdvisor to friends and family.

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    Verified purchase
    Staff

    Reviewed June 9, 2020

    Garage door would only go up or down manually. The service technicians did what they had to do to make the door open and shut automatically. They did tune it up too to make it work better. Also, adjusted the light bulb.

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    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed June 9, 2020

    Tree removal. I was happy to find a great service provider. The company was insured and cared about customer service. The owner of the company checked in with me each day to be sure the project was meeting my expectations. His crew was very professional and well trained.

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    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed June 8, 2020

    Home Advisor was very easy to work with and was very prompt and quickly connected me with the service that I needed. Pumped aerobic septic system. The septic tank pump was also checked and found to be working. The service man was friendly and easy to work with and knew what he was doing. He did not make a mess and left the property clean.

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    Verified purchase
    PriceStaff

    Reviewed June 8, 2020

    Sump Pump and drainage pipe replacement. Home Advisor was very helpful in getting my started on the project. They had several companies contact me for my project. Not all the companies were able to do the outside excavation portion of the project. I wanted to get a minimal of three quotes. I was able to get two quotes then had to find a third.

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    Verified purchase
    TechStaff

    Reviewed June 8, 2020

    We have used Home Advisor a number of times (at least 6) and have always been very happy with the service providers. We have hired painters, window cleaners, remodelers, deck refinishers. We have never been disappointed, and have recommended Home Advisor to a number of friends and relatives.

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    HomeAdvisor (Powered by Angi) Company Information

    Company Name:
    HomeAdvisor (Powered by Angi)
    Year Founded:
    1999
    Address:
    14023 Denver West Parkway
    City:
    Golden
    State/Province:
    CO
    Postal Code:
    80401
    Country:
    United States
    Website:
    www.homeadvisor.com

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