Home Depot Appliances Reviews

Ordered Dishwasher. Delivery person carried it on back. Tried to enter my house when I said garage only. Said give him 195 cash and he will install. I declined. He left. Contractor came to put in and Dishwasher is dented. Home Depot has given not help. No credit. Not replacement. I was a loyal home depot customer for years. All my appliances were from here. My cabinets and flooring. They don't care about customers that have been loyal to them.

I purchased a Maytag washer and dryer showing I had 90 days to return, if financed. When I tried to return within 2 weeks, I was told only had 2 days. I will never buy appliances from Home Depot. I'm stuck with bad washer and dryer. Don't buy Maytag. They're not as once was.

Purchased a washer and dryer set. Got rescheduled twice due to poor communication on the delivery team's part. I kept in contact with customer service to make sure delivery instructions were clear due to delivery address being on a military installation. Delivery team still failed after the 2nd attempt for the same reason even as we were in contact with the gate guards to keep everyone in the loop of what was going on. Delivery team didn't even attempt to approach the gate as per gate guards who were already aware of the situation. I attempted to meet them @ the gate but the delivery team wasn't there and gate guards informed me no delivery trucks ever approached the gate.

I have been going round and round between LG Home Depot and SquareTrade (extended warranty company) in regards to an LG oven that doesn't heat properly can't brown a meatloaf or crisp a pie crust and as of last night can't crisp French fries even in convection mode. Home Depot keeps sending me in circles with LG and square trade to only be denied at every turn. The 2 times LG service techs were here they said when it says it's preheated wait another 20 minutes before putting anything in the oven. Can't speak with the same person twice at square trade having explain everything over and over.

The refrigerator never showed up. Not at 1:00 PM. Not at 3:00. Not at any point during the afternoon. I finally called Home Depot customer service, and after being transferred around, I was told the delivery would arrive by 10:00 PM. So I waited — again — all evening. But once again, Home Depot never showed.

I am writing you to express our extreme displeasure with your Springfield, MO store and how they and their third party delivery service treat your customers. We purchased a dryer costing $696.12 including a delivery fee on February 28, 2026. We had to wait a week for delivery. After waiting all day, we received a phone call saying it wasn’t going to be delivered and we now have to wait 3 more days for this delivery.

I purchased a deep freezer, stove, refrigerator on January 16th 2026. The total was over 3000 dollars.The first deliver was returned due to stove had glue on top of the burners and the fridge had a scratch on the bottom of it and the workers it said they couldn't get it in the door. So the next day I went back to the store. Ordered the same stove and fridge. It was delivered like three weeks later. The stove did not work and the refrigerator was was really scratch up bad so. The workers said they would put in for a replacement. Called customer service and advised the stove did not work. She put in for a replacement which was suppose to be delivered on February 13th so I took the day off. The stove was never delivered. I got a call from a delivery rep at 830 pm saying they where running behind. So by 10pm I called customer service and I was told my delivery has been rescheduled.

I purchased a Whirlpool washer and dryer 12/24, the day after Thanksgiving of 2025 the dryer stopped working, I called the store on Camelback and 99th. They told me to call the location I purchased the items from. Took me almost a week to reach someone, left messages with no reply, finally I speak to someone who give me a number to call l, I am to this day unable to reach anyone, when I call the answering service lets you know there is a 20-30 min wait time and at 20 mins the phone is disconnected. I finally had a day off and went to the location I purchased on 91st Ave and Peoria, spoke to someone in appliances who took my information. Said they will have the manager call me. Still waiting. In the meantime time I am without my dryer. Hanging clothes on my couches to dry.

Trying to order by phone, they hang on me 4 times, terrible customer service on appliances, rep, today 02/26/2026 ridgecrest ca, I will never buy in that store. They do not help.

Received a new Electrolux washer and it seemed smooth, until there were a few noises when they turned it on. The noises stopped and they said not to worry, and everything seemed fine. We left for vacation early the next morning. When we came back and washed clothes, the machine shook violently shaking the house and there was a loud knocking noise. I thought maybe the machine was not leveled properly. The excuse the installers gave was that the floor was uneven. I called the Electrolux service department; they sent someone out within a few days. The first thing he did was push down on the drum and he knew right away that they failed to remove the Styrofoam packing material. He removed it and leveled the machine since it was not close to being level. I brought the foam to our local Home Depot in Poulsbo and complained about the installation a few days ago. I have not heard from them since. Hopefully Electrolux bills them and they get paid.

Bought a GE 5 burner gas range, from the get-go no adjustment works on flame. Some are high, center grill is super low. Oven is uneven. After 48 hours I'm on my own. No help from HOME DEPOT. As I want to return it. GE service is completely incompetent, Tech fails to show up. Parts are lost somewhere.

We purchased a GE high-end washer and dryer on 12/8/25. After it was installed, the washer leaked. After 4 attempts at fixing it, we demanded a new machine. We were put through hell. UPDATE 1/25/26: we were told at the beginning of the week that we would finally be receiving a new washing machine. Yeh!! He believed there was only one in stock, but he would have it delivered today. When my husband spoke with him again, he said that no, there are no machines in stock, so we may have to wait till the beginning of February.

A horrible experience. A month after purchase still waiting for a fridge to be delivered. Complete incompetence. No one should purchase appliances from Home Depot. The delivery crew showed up 3 times so far & came up w excuses every time passing the buck to the next incompetent crew!

I had bought a refrigerator out of Home Depot in Bensalem store. When they delivered it to my home they took the bottom door and took his knee and put a dent in the door and ripped the gasket on both sides of the door. At first I had to call and get the gasket replaced for the door. It was later I seen what he done to the door with his knee with the dent in the door. After that I would never buy anything from that store. When it came to an appliance it was hard to see the dent because the refrigerator was black in color.

Purchased new Samsung Bespoke microwave from Home Depot. I was lucky I decided to get the book out and noticed underneath the books the turntable which was glass was broken. Called HomeDepot and they sent a 2nd Microwave which the turntable was not broken and the color was correct. I can't lift the microwave and it was 8-days later that once the microwave was removed it has a deep dent in the back on the right side (looking from front view) and also the whole side is bowed out.

I bought a Maytag Washing Machine from Home Depot in October and received it in November, washer leg was broken so it was replaced with another one on December 2, 2025. I bought the extended warranty. Was working fine until December 27, 2025, got stuck on the drain cycle. I tried to cancel the cycle and it continued to run. I unplugged it. The door was locked and I couldn’t get my clothes out. I called Home Depot and they said that they couldn’t do anything because it was passed the 48 hours. They wouldn’t replace it, or even repair it. That was under Maytag first year warranty. Their warranty kicks in after the Maytag warranty is done after the first year. Their 48 hours return policy is unacceptable if the machine is broken…. That will be the last time I buy anything from Home Depot.

They gave us a gift card for their lateness of our fridge.

I was sent a wrong part and I had to return it. Even though they confirmed by email that it was their fault they never refunded the ship costs (both ways). I ordered what was showing in the system for my microwave. I will also file a BBB report.

I would not recommend this store, I have never had a good experience here. I purchased a refrigerator, washer and dryer at the same time. They arrived marked up and the fridge was damaged 2 days later it stopped working, after returning and receiving 3 different refrigerators I finally was able to just choose a different brand and at that point I requested a different delivery company and I received a good refrigerator 3 1/2 months later after purchase. I had over 500 dollars of food spoiled due to their negligence on the matter. NO COMPENSATION. I just went online to look for new closet doors for my home and was told there is limited supply at my store and I should call to check. I did, and the automated system transferred me to the customer service desk after I told it I had a sku#.

We bought a Maytag washer/dryer with extended warranty that Home Depot sold us. Home After a nightmare experience with Samsung appliances and Best Buy, we had hoped that purchasing Maytag through Home Depot would serve us with a better quality product and experience. We are sorely disappointed. Home Depot sold us junk. The Maytag washer lasted just over a year. A year! The dryer also doesn't seem to work as well anymore either. After only a year!!! It gets worse. Now Home Depot is making the repair process (despite buying THEIR extended warranty) into a nightmare. Home Depot even told me that I'd have to pay the repair company out of my own pocket first and then petition for reimbursement for the expense. What was the point of buying the extended warranty? Why should I have had to buy an extended warranty if they weren't intentionally selling junk designed to fail in the first place?

I need/needed a thermistor for my oven, I ordered the part on 12/18/25 BECAUSE my cousin was going to do the repairs PRIOR to Christmas, according to the shipping confirmation the part was being shipped from Appliance Repair-Home Depot in Canton, MI. I emailed on 12/24 at 4:34pm, NO response to this very moment, I called a LOCAL HOME DEPOT in Greensboro and explained that Thursday, 1/1/2026 it will be 2 weeks, no product, no response, no nothing!!!!!

On Dec 3 we received our first delivery. Removed old dishwasher, DID NOT install new dishwasher, water was not turned off and a plug was not installed in the garage disposal, resulting in water damage in the basement and to the cabinets. On a subsequent delivery the installer said it was against policy to leave without installing a dishwasher. Will Home Depot verify this was against company policy. Delivered wrong model of dishwasher. Tape was removed from stove. Large areas of adhesive could not be removed by delivery team. Did not install anti-tipping system on stove.

We ordered an entire kitchen suite on November 22 to be delivered December 18th. We prepared for delivery. On the 18th they rescheduled for after Christmas on the 26th. Disappointed but still hopeful for a good experience. They came on the 26th. They brought in a dented refrigerator and a dented microwave. They did not hook up the refrigerator or the dishwasher. They didn’t remove the dishwasher and just left the old one. They said they did not have the right parts. It was a horrible experience. A huge investment and the works rushed, dented, and left with no resolution.

After 3 so called "missed deliveries" done by ill mannered children. I called customer service times to get a GE stove delivered... THREE! I was home each and every time at my cell phone WAITING for a delivery call that never happened! When I called customer service they didn't believe me when I told them the drivers never called when the truck arrived. My house is on a hill so the drivers must call in order to deliver. I specifically asked them to have them call upon arrival. I never got a call on the last delivery date nor today. This is the 3 reschedule date. If they mess up again I will go to Lowe's which wasn't much better.

Worst possible experience possible. The installer was not trained, not an employee, and not skilled or licensed. After the installer botched the plumbing, damaged the cabinets and scratched the wood floors, calling customer service turned out to be the worst of all. All of this led to a month's long process of making a claim and playing duck and hide with the insurance company representing The Home Depot. Take the advice of thousands of 1 star reviews and steer clear of The Home Depot. They might be okay at selling nails, but if you but an appliance and have them install it... You will be screwed!

I had been to Home Depot 3 times this week. Each visit I asked a question and was immediately taken care of. Today's visit, I needed some PVC pipes cut to a specific length. I went to the display and Ed was answering some questions a customer asked. Ed asked if I needed his help and I answered yes. He told me he would be with in a few minutes. That was fine, he was doing his job. When he came to me he asked what can he help me with. I told him that I needed 4 PVC at 88 inches. He double checked we me that this was the item and verified the length. He helped me check out because it was cumbersome to carry. I could not thank Ed enough for all of his help.

Home Depot customer service is horrible! My mom ordered a washer/dryer set. It was delivered and the washer was faulty. Water didn't come out - service guy came out the next day and said it was faulty and would be replaced next day. My mom called Home Depot- she was transferred to different numbers a few times. She got a rep that had an accent and was hard to understand. Can't get a replacement for the washer for another week. My mom explained she was told a replacement would be next day. Home Depot needs to train their employees and their 3rd parties (if they are using 3rd party for delivery) that they are to tell the customer to refer to the scheduling department for a delivery date. It is false information that the customer is recieves at this point. Customer needs to plan accordingly. This is very poor service!

Customer service has been extremely difficult to deal with. Two refrigerators have been delivered to my home damaged. The process to replace them and get a reasonable refund has been extremely difficult. Customer Service has been less than helpful. Been on hold more than 45 minutes or more than one occasion and still not resolved.

Don't ever buy an appliance from Home Depot. We bought a washer and dryer 15 years ago and ignorantly went back expecting the same service went we bought a new set. The truck driver said he wasn't a good driver and couldn't maneuver our street, ( everyone else has no problem.) The installer couldn't read the invoice and had no idea how to install a stackable set. We also were communicating through a language translation app. It was a disaster and we called the whole thing off. Damn it. I'll never trust that company again. They don't care. There's no professional.

Home Depot sent the order to the wrong zip code. When I called to try to fix it the customer service representative was extremely unhelpful, rude and hung up. Frankly, it was the worst customer service that I've ever experienced.