Home Depot Appliances

Home Depot Appliances

 3.8/5 (636 reviews)
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Page 2 Reviews 10 - 40
Rated with 5 stars
Verified Reviewer
Original review: Feb. 6, 2023

We needed to replace our microwave..our white microwave, and other places said white was impossible to find. We found one on display at Home Depot and the young salesperson was very helpful and promptly found not one but three white ones. When he discovered the box was damaged on one corner he opened it and saw that was alright. We went back the next day and got refunded $25 because it had gone on sale that day!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 3, 2023

Buying a dishwasher from Home Depot. 12/30: Ordered a dishwasher, install kit, power cord, and installation service online from Home Depot. Delivery was scheduled for 1/5. 1/4: Delivery delayed to 1/11. 1/11: Dishwasher was delivered, but without the install kit or power cord. Delivery guy had no record that installation was included. Called HD Appliance Hotline (800-430-3376). The rep said the kit and cord would be delivered on 1/13 and a plumber would call the same day to set up the installation. 1/13: A dispatcher called to say that the delivery truck couldn’t find the house. Verified the address. Dispatcher said they would arrive soon. Truck never showed up. No calls from any plumbers.

1/17: Called the Appliance Hotline again. The rep put me on hold to check on the delivery status. Gave up after waiting for 30 minutes. Called back and asked for a supervisor. Was transferred three times and wound up talking to someone in Roanoke who doesn’t deal with online orders. Hung up and called the THD Contact Center (877-961-6683). The rep said the delivery had been rescheduled for 1/20 because the kit and cord were never put on the truck. He also said a plumber should call in the next day or two. 1/18: HD Plumber called and tried to schedule the installation for 1/19. I explained that the install kit and power cord hadn’t arrived yet. After some debate, plumber agreed to come on 1/23.

1/20: Install kit and power cord were delivered without incident. 1/23: HD plumber failed to show up or call. Called HD Appliance Hotline to cancel the installation service and ask for a refund. On hold for 12 minutes while the rep checked with a supervisor. She said HD would refund the full amount of $172.26. Started to point out that I had paid $174 plus tax for the service but decided it wasn’t worth pursuing. Scheduled installation with a local plumber. 2/1: Plumber installed the dishwasher, after picking up a bracket that was missing from the install kit.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 3, 2023

I was set for delivery 1/26. Made sure according to the prep list they prepared that all was set. Two workers arrived and said they can't take away or install the new fridge because our shut off valve was downstairs. Ok, we understand. I had to follow up because I never got a call to schedule them. Then had to call because I was promised a delivery window and received no call. 1/28 plumber comes and goes. Had to call to even see if I was scheduled for delivery. I can't get delivery again until 2/2. Ok. Again two workers show up and wait - "We can't do this. You have a copper line." I said, "Wait. The plumber was JUST here - from Home Depot. Please give me a number I can call someone right now because that is not acceptable."

Guy gives me an 800 number and while I am on the phone - THEY LEAVE. No good bye. I was still in the time frame they should have been installing the fridge. There was no reason to leave. This is now the 3rd time I've spent time waiting. I would have to have the plumber back out again and then yet another week or so to get delivery. I said forget it. Give me a refund. It should not take FIVE visits to get a refrigerator. They refused to provide any discount etc. for the failed plumber visit which would have cost me two more half days of my work. I asked for a refund and as soon as it is applied I will close out their credit card. The amount of follow up I had to do - the waste by Home Depot to its own bottom line.... I will never buy anything major from them again.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 18, 2023

I had the store deliver and install a washing machine. They can only hire what they can get which is untrained people. The store Asst Mgr did ride along as extra help. He was about as “hardware” as a preschooler. The installer broke the water pipe and then didn't know to put a clamp on the supply line. So my downstairs flooded. I called and complained to the store manager. Their reply was it was an insurance claim. HOME DEPOT IS LIKE A GENTLEMAN'S NIGHT CLUB. THEY'RE GOOD AT ENTERTAINING AND TAKING YOUR MONEY. SHOP AT LOWE'S LIKE THE PROS DO!

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Rated with 2 stars
Verified Reviewer
Original review: Jan. 14, 2023

While working on my order for kitchen appliances, I stayed on the phone over 2 hours. The First Lady I talked to was nice, but she had to transfer me to someone else who was chewing gum in my ear and I could hardly understand what she was saying. I was approved for a new account and was told I would receive $100.00 credit on my account. Nothing was ever completed with my order. I continued to be given the run around. I was ordering a refrigerator and smooth top range which was $2,145.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2022

Bought Washer, Stove and dishwasher on two different orders. Washer was delivered on Dec 9, called on Dec 10 to report that the washer was super noisy, sounded like gears were grinding, screeching sounds and it stopped in mid wash and never restarted. Home Depot noted complaint and GE patched in. A repair guy came out saying WI-FI had to be on to work. WHAT?? Did not know there was WI-FI and did not want it. He worked his magic with a tablet and left. Noise did not abate and only got louder. Next guy is coming out next week. GE says that 4 techs have to look it over and one has to say it is not fixable before they consider replacing it. This is a brand new washer that failed within a few hours. Techs traipsing in and out and trips to the laundry mat are unacceptable. Very disappointed in the response received. Spend your money somewhere else.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 21, 2022

I had a great experience with them. I learned a lot. They were patient and took their time. I can say they made a good understanding with us. I'm glad I went there for my questions and answers. I really appreciate it.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2022

Just wanted to share a horrific experience with Home Depot. I made a large purchase of appliances for my home. Dishwasher, Microwave, Stove and Refrigerator. I was told that my Delivery was all set. So far, they have cancelled my delivery twice with no notice. I took 2 days off from work to wait for a delivery, The last delivery that did not happen I (the day of the delivery/mid day) got a text that the delivery was cancelled, with no notice. When you go to the store, they have all kind of excuses and then the various manager will disappear and make you wait for 20-30 minutes. AGAIN. Various excuses. The main Issue is that when I call the appliance hotline they give my information. The appliance hotline same thing, no satisfaction and every person I spoke to had a different answer that proved to be WRONG. I'm at my wit's end. I will never do this again. Not sure what to do but but I have been through hell so far.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Dec. 17, 2022

I bought a GE refrigerated. Got my house and everything ready. They unload, take off box and refrigerated had severe damage! Rejected on the spot. Call Home Depot only to be told it would be 2 weeks to get a replacement that wasn't damaged Maybe!!! I have meds that require refrigeration. This is like buying from a online outlet. Ya get what ya get. Returned. Getting full refund! Will never go to Home Depot for any delivered item!!! This should of been caught. You could see the box was damaged .

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 3, 2022

Purchasing an appliance from Home Depot has been the worst experience and I will never do it again. From start to finish, there were multiple steps of incompetency. First I tried to purchase a refrigerator online for delivery to Honolulu, Hawaii. I ordered the GE refrigerator in October for delivery in Nov. Delivery date set for Nov. 12. My new tenant is moving in on Dec. 1. Perfect I thought.

The day before delivery, I receive an email stating the the delivery is delayed until Dec. 19. What!!?? Apparently, according to the sales person in appliances in Honolulu, GE appliances are always late/back ordered. Why set a delivery date online if you can't deliver on time? Since I have a tenant moving in on Dec. 1, I had to fly into Honolulu from the mainland to purchase a refrigerator on site to ensure delivery before the end of Nov. So I fly into Honolulu and go to the Home Depot in Honolulu. Susan in appliances helps me to purchase a refrigerator. She was very helpful. Delivery was set for Nov. 23. Perfect, it will arrive before the tenant moves in.

When the delivery guys from Island movers show up, they notify me that the forklift has damaged the bottom of the box and the refrigerator is damaged. So they can't deliver the item. Darn! So I call home depot to explain what had happened and schedule another delivery date ASAP. I spoke with Jennifer, the manager in charge of issues in the appliance department. I explained what had happened and that I was in a pickle because of the damaged refrigerator and my deadline with the tenant. In addition, I was flying out on Friday Nov. 25. Jennifer was so rude and condescending telling me that none of what had happened was their fault and that I should just accept it.

So we set another delivery date, Mon. Nov. 28. I had to find someone to take the delivery because I had already returned to the mainland. Then I get an email from Home Depot saying that the delivery has again been rescheduled. When i called Home Depot to find out what had happened, they said the Island movers delivery truck had broken down and everyone's delivery for that day was rescheduled. Ok, so sometimes trucks break down, understandable.

When I call Island Movers to find out what had happened, they said that their truck did not break down, but when the delivery truck arrived at Home Depot on Monday, all of the appliances that were scheduled for delivery were blocked and the delivery guys could not load the items onto the truck. So in essence, Home Depot had lied to me about their truck breaking down. How unprofessional! So I called Home Depot back to reschedule the delivery. They say Dec. 1 (the day the tenant moves in).

I contact Memo in Will Call/delivery to ensure that my refrigerator will not be blocked and will be accessible for the delivery drivers. He ensures me that they solved the issue by placing the items for delivery in another area of the warehouse, which is accessible for the delivery guys. This experience has given me high blood pressure and ulcers. The level of incompetence at multiple stages was incomprehensible and I will tell everyone I know to steer clear of purchasing appliances from Home Depot. This team needs to be retrained.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 30, 2022

Never purchase a Home Depot Appliance Extended Warranty!!! It's not their warranty! 3rd Party, Asurion is the insurance! My 2020 $900 dryer broke 4 times now. 3 times for no heat took the guy 3 visits to fix it! Now the belt, been waiting since Nov 10 only for the guy to not show up yesterday on the 29th. They contracted with a Texas (I Live in Hawaii) company with NO LIVE PERSON To Talk to, I found a local company willing to come out tomorrow! Asurion tells me they can't reimburse me the cost because it has to be the company that did not show up for the repair! Hope this warning helps you guys!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 10, 2022

CUSTOMER SERVICE MEANS NOTHING! DO NOT STAND BY THEIR WORD! I have had the worst experience with Home Depot's customer service. I bought a dishwasher online and paid to have it installed by Home Depot. The dishwasher was installed incorrectly and had been leaking, unbeknownst to us, for a year! Black mold was in walls, behind cabinets, under our hardwood floors...

We were told by the restoration team that our house was unsafe to live in and to leave that day. A sign, "DANGER! MICROBIAL HAZARD! KEEP OUT! AUTHORIZED PERSONNEL ONLY! RESPIRATORS AND PROTECTIVE CLOTHING ARE REQUIRED IN THIS AREA!" was posted at our home. That same day I contacted Home Depot. Home Depot referred me to a company called Temco, who they said installed it. It was proven that the dishwasher was installed incorrectly. At first the insurance company said they were looking into it. Then I was told they had no mold coverage!

We did not live in our home for 9 months! I begged for help. The insurance companies would not pay for the damage they caused! They jerked my family around and are still jerking us around! It is now 5 years later. We filed a lawsuit, and at mediation (2 days ago - November 8, 2022) a lawyer, Michael **, stood on behalf of Home Depot and Temco. **, et al. v. HOME DEPOT, U.S.A., et al. ADRS Case No. 22-5458-BAB.

Again, we are still being given the runaround. Our expenses have not been paid! Home Depot DOES NOT take care of their customers! Is Home Depot's Corporate office aware of what is happening to their customers? Have you (HOME DEPOT) been in contact with the lawyer, Michael **, who is representing Home Depot and Temco? CUSTOMERS...GO ANYWHERE OTHER THAN HOME DEPOT FOR BUSINESS AND YOUR SANITY!

Unsatisfied Customer,

Dolores **

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 10, 2022

If only I could give a zero rating. If only I could give a zero rating. You are truly better off with Best Buy or some other companies that have their customers' best interest at heart. Sometime in October, 2022 I made a purchase of over $8,000 worth of items and one of those is a dishwasher. On their initial delivery, the dishwasher was really messed up that they had to returned it for a new one. Forward 10 days later they brought and installed the new one but refused to take the old one with them even though I paid for that extra service (even the service from the delivery & installation guys was really bad too). I called Home Depot and was told that I didn't purchase for that extra service for them to take the old dishwasher with. I was literally going back and forth with the sales person telling her that I purchased the service and that someone must have dropped the ball and forgot to include in my purchase.

I asked if there was someone else to speak with to which she said there is nothing that could be done except transfer me to the store that I purchased the appliances; then perhaps they may (not guaranteed) send someone to pick it up; mind you I spend all that money. The least she could have said was that someone must have forgotten to charge me or what have you for the service and that they will try to do it right. NOPE! I wish I could return everything I purchase but they don't accept returns. I just will NEVER EVER buy from Home Depot again. The only thing they care about is your money!!! Even the guys that delivered my purchase were rather unfriendly!! Date of experience: November 09, 2022.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 26, 2022

I purchased a NEW Frigidaire side by side, freezer on the bottom newer model refrigerator from Home Depot. The delivery people destroyed my hard wood floor while installing the refrigerator. The refrigerator door would not close properly, the freezer developed severe frost and Home Depot gives 48 hours and then you are on your own. I have had service out 2x through Electrolux, the Frigidaire manufacturer repair company BUT their systems have been down for close to a week with the problem set to continue another few weeks. I purchased the refrigerator from Home Depot and despite numerous calls, they will not help me. I WILL NEVER DEAL WITH HOME DEPOT AGAIN!!! EVER! They stand behind nothing!!! This refrigerator needs to be replaced - the 48 hour limit to protect Home Depot is ridiculous when spending close to $3,000!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2022

My electric grill finally went out, after years of use. So, I finally thought, get a small propane grill. On August 31st 2022, I went to my local Home Depot, store #4713, and stood at customer service. With the representatives help, I and ordered a new propane grill. I needed it delivered, and I was willing to pay for its assembly. I made it very clear that I wanted the item put together in the store, and the final product delivered to my home, and placed on my balcony. I kept iterating what I was asking for, because before that moment, anything I bought from home depot, that required installation, was done by a 3rd party. She assured me that this was included in home depot's service, and if I had to pay extra, it would show up during checkout.

I learned, weeks later, she was wrong. The product was delivered to the store on time. Something told me to go into the store to check on the order's progress. After a few moments, the different customer service person found the delivered item sitting at "Will Call" (a cart near customer service). After over 45 minutes, we find out that no one knew when the in-house person who assembles items would be in next. I was told the original customer service rep would call me with an update. That never happened. Because of this most recent experience, I knew to check in again after a week.

I waited a week, and went in again. The said grill was now sitting "Will Call" assembled. I verified with this customer service rep that I working with, this time. I ask him about how we can ship this to my home. He has to refund my original payment, and charge me again, but with "free" shipping. Once that's over, I'm assured that the item will be shipped to my home within 3 days. I get the delivered grill in 3 days. To my amazement, when the delivery person takes it off the back of the truck, it's been disassembled and back in its box. So, I'm sitting with a grill I now have to assemble. Which is what I could have done day one, and not wasted all of this time. To reiterate, I ordered and paid for the grill, at customer service on August 31st. I received the disassembled grill in a box on September 23rd. That's 24 days. Home Depot is the last place I would ever imagine this happening. Now, is there any wonder why a person might go the Amazon route?

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2022

I purchased a refrigerator on 09/09/22, with delivery scheduled for 09/16, with a delivery window of 1-5pm. The delivery driver called me that afternoon and advised they were behind schedule, and would arrive around 7pm. As of 9:30pm that date, no delivery was made, and online/phone customer service was not helpful. The delivery driver didn't call me with any further updates. I had to call myself the next day to reschedule- even by about 12pm the next day, no one with Home Depot thought it important to contact me.

We moved into a new home that weekend- the home did not include a refrigerator. Unfortunately, this means my family and I do not have a fridge until the rescheduled delivery date of 09/22. This was explained, however Home Depot would make no concessions beyond a standard rescheduled delivery. I even asked them to take the fridge to the store, and I would make arrangements to get it myself- I was told this was not possible. I set realistic expectations when dealing with a large corporation like Home Depot, but in my opinion, this was a complete failure of customer service at the most basic level.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2022

Ordered refrigerator online August 24th and set up to deliver Sept. 6. It was never delivered. Damaged on truck. They never called to let me know. I called and cancelled order. Been 9 days and still have not got credit on Home depot credit card. Called many times and customer service was no help. One excuse after another.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2022

Huge monopoly, they put all the small guys out of business. Where do you go? Home Depot but their delivery is the pits. I don't know who they hire to deliver but there is always a problem and they cannot comply with specific instructions and repeated phone calls to go over how the delivery needs to happen. Ordered a refrigerator for an apartment, gave specific directions on how to deliver, gave 3 phone numbers to call upon arrival. No one got a call that they were there. They showed up and drove off with the refrigerator.

One tenant stayed home to receive the delivery scheduled for 9-1. I showed up at 11. Waited and never informed or called that they did not deliver. I put a call in and was told we missed the delivery. So where were the phone calls on arrival? There were none. Now attempting for a second delivery. Got one date by phone and another date by email. This inconveniences everyone, how hard is it to follow directions? Huge company like this should be better at getting their products to their customers. NO EXCUSE.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2022

I ordered a refrigerator online from Home Depot Aug 22, delivery date for Sept 12, waited all day, was promised delivery by 8:00 p.m., cell phone, home phone, email, text, nothing, Emptied refrigerator 7:00 p.m. and waited until 10: 00 p.m. Today, Sept 13, I got an email saying the refrigerator delivery is rescheduled until Sept 28. How can that be? I am very sad about this and can forgive many things, i.e. delivery person got lost or mistakes made, but not call us is unforgiveable. So I have cancelled my long awaited for new refrigerator.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 24, 2022

Ordered a dishwasher from Home Depot online. First 3 deliveries the dishwasher was dented and sent back. During 2 of these deliveries the worker told me I would need a plumber and they couldn't install it even if it had been in perfect condition. The fourth delivery was sent separately with a plumber. The dishwasher wasn't dented this time, but he said it wasn't functioning properly and the dishracks were dirty/discolored as if it had been used before. So he took this one back along with my older one that was still working.

I've spoke to HD reps several times. They all have something different to say. One supervisor (on 8/14/22) told me I would get a full refund. I received a portion of that. Spoke to another person in resolution dept 8/24/22 and told him I was told I'd be given a full refund (everything...install, tax, haul-away, etc) and he says he can't do that because all the refunds that are possible have been given. That's ridiculous...a giant like Home Depot can do what they want if something is escalated to the proper individuals.

They've also told me to contact Electrolux directly for resolution, but Electrolux said they can only inspect the machine in their warehouse and after that it's out of their control. White glove service they call it, which they have done before on the 3rd delivery...arrived dented. Of course delivery is handled through a 3rd party vendor (Darryl Flood Logistics), but ultimately it is up to Home Depot to contract with who they choose and rectify these nightmare situations. I deeply regret using Home Depot. I have wasted countless hours of rearranging my work schedule to be home, missing important meetings that affect my work performance due to their extreme negligence. I have well documented this with dated notes, names, and pictures of the dishwasher. A couple weeks ago you could view the thousands of complaints about Home Depot on BBB website. As of today their profile is being updated and you can review nothing...hmmmm.

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2022

I made the mistake of getting appliances at The Home Depot online. Bought July 8, waited all day for delivery today August 12. At 4pm when apparently the drivers are no longer available to talk to (but they work until 7pm) and my delivery window extended until 6pm they sent a message that my delivery was attempted and failed. Next available delivery date is August 23. I have been home all day, did not receive any phone calls, and only had updates through their tracker page. Needless to say I 100% do not recommend buying anything from this company.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2022

I specifically bought this washing machine on July 4th because it had a "guaranteed" delivery date of July 9th. That got changed to July 11th -- no big deal. Couple of days later it was change to August 11th because of supply chain issues. Now I've got a problem. You knew your inventory or you did a bait and switch. Yesterday I was notified that delivery will be August 11th between 7am and 11am. Today I received a phone call at 7:25am, I'm home, and missed the call. No message was left. Thought it was a spam call because nothing identified it as Home Depot.

At 11:46 I got a call identified as "Home Depot". A message was left indicating that if I don't respond to the delivery people they will move on. I immediately went to the front door and the delivery person was walking up to the front door. I told him to pull around the alley and I will let him into the basement. He told me that he can't deliver the washing machine because he "already closed the app." What? I used a few adjectives and told him to go the alley and I will meet him at the basement. He said "Ok." I opened the door went to the alley and then to the street. He took off. I immediately called "Home Depot" and complained. They were too busy to have them turn around and deliver. I got transferred to a manager and got the same response. Now, I'm facing the third time I've been rescheduled. They were there and did not deliver.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2022

The absolute worst appliance delivery experience ever! Delivered on the wrong day 3 times then, back & forth with "The Office" resulting in me not knowing if my new appliance even works. Next time, I get it at Lowe's!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 28, 2022

I purchased a range and vented microwave. The day before they were supposed to deliver I got a confirmation email. So I was instructed to remove the old appliance and expect delivery and installation (only for the range because the microwave didn't meet the $399. Minimum purchase to deserve installation even though my total purchase was over $1200). The morning of I got a call saying there was a problem with the truck and they might be 3 to 4 hours late. They never came.

Next morning I spent half the day on the phone. They weren't even coming from out of town they were less than a few miles from my house. When I in my frustration I wrote a negative review. They showed up with my goods but no cord (THAT I HAD PAID FOR), borrowed my box cutter because they didn't have one. Promised to come back with the cord, they did not. The next day I went to the store the best they could do is give me another box cutter and the cord to go home and install myself. Promised I would be compensated with a gift card for all my trouble. It's been 3 months and they have done nothing.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 23, 2022

Purchase a dishwasher from them online and purchased the install and take away. The installers show up and refuse to install saying the cord is too short which is not true. Home Depot lied and said they could install a hard wire. They refused to leave my dishwasher paid in full with me and refused to take the old one. Called customer service who kept me on the phone lying and refusing to issue me a confirmation for canceling the order completely. They wanted me to pay for an electrician to install the dishwasher.

JASON (who was very snide and a really ugly person, I really doubt he is a supervisor since his communication skills are terrible and he uses incorrect English when speaking) refused to give me a cancellation confirmation. Saying the dishwasher has to be scanned at the warehouse. I never had the dishwasher, it never entered my house, but I can't get a confirmation. As far as I know, the two delivery guys never took it to the warehouse. They tell me I will receive a refund in 3-5 Days...

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 21, 2022

HD provided delivery window 10:30-2:30. Driver said he called before 8am and arrived but no call or knock at door. They left and told me that I would be rescheduled. I will never again buy an appliance from Home Depot. The worst!!!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 21, 2022

I gave them 1 star because there is no zero star option. Buying a range from Home Depot was probably the worst decision I've ever made. The range itself and the buying of it was painless enough, but the delivery, installation, and haul away were a nightmare. Installer had inadequate tools to disconnect/connect the existing range and new range.

They left my new range sitting in the middle of my kitchen and my old one pulled out in the center of the floor, informed me that when I could get the old one disconnected they would return and finish the job. Old one was disconnected by the following morning and the first available appointment to "finish the job" was over a week away. Calling the store was pointless and added to the aggravation. I was hung up on 5 times before finally getting someone who told me it wasn't the store's responsibility, I needed to deal with the third party installers. We took care of things ourselves and will never deal with Home Depot again.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 16, 2022

I just had a recent LG appliance delivery. The delivery men did not hook up my gas stove correctly!!!! The delivery was late morning on Weds 7/13. Upon leaving, my husband asked them if the stove was connected properly as we want no issues and they replied, "oh yes, all set up fine". The next morning my gas detector alarm was going off. I therefore called my Nicor gas company to come out and inspect. And what do you know, gas was detected behind my stove. Per Nicor the gas stove was not hooked up correctly! This is so unacceptable!! My house could of blew up!! People/pets could of died. Why would HD send these inexperienced people out to do these jobs?? And they should be required to test the area for a gas leak before they leave!!! I am so disappointed in you Home Depot. Thanks for the $215 credit, what a joke! Should of been a lot more! I really hope you look into this and this does not happen to anyone else.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 7, 2022

We ordered a Samsung refrigerator a little over a year ago. Within 6 month the ice maker stopped working and was told by Samsung that their warranty ended but we did purchase the extended warranty from Home Depot, And that is when the nightmare began.. 3 times we were told that someone would be out to replace the ice maker, and 3 times no one showed up, Final on the fourth attempt someone came out got on the phone with his supervisor and was told he come not replace it because it was our first service call due to a LEMON LAW ??? and left.

We then complained to the Home Depot Corporate office and was contacted by a gentleman named Clayton ** who said it was “his job to get this fixed.” The next day another gentlemen called Jay and told us that on July 6th between 8 Am and 12 Noon someone would be out to replace the ice maker. Well!! That never happened. When we called Jay back on answer left a voicemail. He called back a little later and told us to “Cross our Fingers” and would try to get someone. That was the last call and Clayton ** NEVER responded back. Do yourself a favor and DO NOT purchase any warranty from Home Depot because you will go thru H _ _ L trying to get anything fixed, horrible customer service and no integrity from their corporate staff.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 2, 2022

We purchased Bosch dishwasher and the first team that showed up to install had no idea what they were doing. They said we can't run our disposal and dishwasher at same time after they install.. Rather than using the dedicated line they plugged the dishwasher into the same outlet as the disposal which meant you could only run one of them at a time. We called to complain and they sent another team. They installed it and no more than two months after we almost had a fire. We heard a fuse blow and saw it light up. My husband looked at junction box they had installed and it was charred inside. We called them today and got a measly..."Oh I am sorry please call back Monday." This is a homeowner's worst nightmare that they don't vet their workers and have someone come in that does not know how to safely install appliances. Will never buy from Home Depot again.

3 people found this review helpful
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Home Depot Appliances Company Information

Company Name:
Home Depot
Year Founded:
1978
City:
Atlanta
State/Province:
GA
Country:
United States
Website:
www.homedepot.com