Home Depot Appliances

I called Home Depot and spoke with manager named Jacob. He told me it is not their problem. Refrigerators are only under warranty at HD for 48 hours! So much for a great American Company!!! I will never again spend a dime at HD. Terrible customer service, terrible appliances, terrible subcontractor repair shops.

I ordered a GE Over the Range Microwave at cost of $280. Also paid $140 to Home Depot to install. Two installation guys came for 15 minutes and slapped it up on the brackets of the wall. No measuring. No leveling. No clean-up. After I cleaned up the area, I noticed the microwave wasn't even straight. The right side of the microwave sat 1/2 inch lower than left side. The installation guys eye-balled it. So now called Home Depot back and have another 4 hour window on which someone will appear to see about straightening it up as it should have been done in the first place. Definately not worth $140 installation fee for sure. Take those funds and hire someone who knows what they are doing and will do the job the right way the first time. Not a crappy - slap it up on the wall and walk out job that I got from Home Depot. These two installation guys where literally at my house for 15 minutes and did a piss poor job of installing the microwave.

Some people do not wish to deal with finding an installer for whatever product they buy. Home Depot advertises installation available for many of their products. This is an excellent sales tactic, EXCEPT, in some instances it is misadvertizing. I was interested in a AC mini Split. Home depot carries a brand at the exactly same price as the manufacturer. Neither, charge shipping. So basically, the deal is identical. But you are lured into buying from Home Depot because they offer installation too!

Bought a $1800 washer and dryer set from them, bought all the suggested accessories, paid for installation. Day came to install, they damaged my home ($1000) and damaged the appliances (dented scratched etc). Had to contact the BBB to get them to reply to my complaint, their insurer paid to fix the house, but they insisted I let the same idiots take the appliances out that damaged my home installing them. I refused. I offered to hire a professional to remove them for pickup at their expense, and now they are basically saying allow the idiots back in or live with it. Well, I should have gone to Lowe's or Menards is all I can say.

Purchased dishwasher from Home Depot on 7/20/23 & paid for installation & removal of old dishwasher on 7/29/23. Installers delivered new appliance but said needed a plumber to install as they did not have correct tools - told me they reported this & HD would call within 48 hours to schedule plumber -- did not happen! I called Customer Service hotline 8/3 and was promised a PLUMBER would be sent out 8/12 - needed to be home all day for this. Installers arrived after 5 pm and said I needed a PLUMBER and order was NOT for a plumber as I had been promised. Called Customer Service hotline and spoke with very rude person who said not her problem, as HD did not send out plumbers - I needed to hire a plumber - never mind what I had been told and what I had paid for. I was furious - she disconnected me when I vigorously objected.

We ordered a new dishwasher from Home Depot on July 11th - in order to "save time" I opted for the 'professional' installation. When the unit was delivered a week later, the installer failed to use the supplied mounting brackets, removed the noise/heat insulation blanket, and actually drilled INTO the new unit to try and secure it on the sides. He also completely failed to install the footplate. After he left I tried to use the unit and found that I couldn't close the door because of the screws in the side of the tub, and when I tried to push it closed the whole unit popped free and shifted in the opening under the counter.

I ordered a range, microwave, dishwasher and refrigerator. Terrible! The delivery guys were in a big hurry. Said they had 4 more appointments to get to. Would not install the microwave because there are tiles on the wall. My husband offered to remove the tiles but they said no, too late, they had already processed an installation charge refund for the microwave. They would not install the stove even though I ordered special parts. They said my fittings were not compatible. They left debris all over my front yard including shelves and bins from the old refrigerator that they removed. But the worst thing is they neglected to attach the water line behind the fridge.

On July 6, 2023, I purchased a GE refrigerator online the Home Depot website. The site stated it was available and even set a delivery date of 7/11/23. My card was even charged. On 7/10/23, I received notification that the item was not available and a new delivery date was set, August 3rd. I call their Customer Care and the female rep stated that the date had been changed. I advised this was unacceptable, that if it wasn't available, I wouldn't have ordered it. She placed me on hold and after over 5 min, she came on and stated that the refrigerator could be delivered on 7/17/23. I accepted this. Three hours later, I received another message that it could not be delivered on 7/13/23 and the new delivery date was 8/3/23.

Bought the fridge from Home Depot beginning of May 2023. Since day of delivery the water/ice has not worked. Also make a horrible loud grinding noise randomly. Multiple techs have been here 6 times since then. Replaced the water valve 3 times, the water hose and the wiring harness over the last 3 months. Home Depot will not return or replace the fridge, saying it’s Frigidaire’s problem. Each time I’ve had to make a service appointment the phone lines are too busy to take the call or I have to wait hours on their live chat. Then the next available appointment is at least two weeks away. Customer service reps or technicians have never been rude or anything, but their system just sucks.

I made an online order at Home Depot and one of the items was defective. I talked to someone on the Home Depot chat line who said I could return the item for a refund and then reorder it and they would give me a 25% discount. I waited over an hour while they try to give me the discount, and the onsite manager would not approve it. No continuity between their online site and their stores. I will take my business elsewhere going forward.

Home Depot needs to fire their delivery company. The men showed up and saw the tight space that they needed to get the washer/dryer out of to place the new washer/dryer in. I just had an electrician take out the washer/dryer to test the outlet 2-3 days ago so I know it's very do-able. They conversed and seemed dubious about everything. They moved my old broken washer/dryer around to assess the outlet and broke my hardwood floor lip for the washer/dryer area. They then left to get the new washer/dryer and told me the dryer door was broken and they couldn't deliver it as a result. Because they were so dubious - did they break it so they wouldn't have to take responsibility for the broken hardwood floor? I don't understand how this isn't checked when put on the delivery truck in the first place?

My wife purchased a Frigidaire refrigerator from Home Depot. When going through the purchase process they told her that she could save $50 on the purchase by getting a Home Depot credit card. Once she was invoiced they then told her that she was not eligible for the $50 credit so she immediately cancelled the card. Can you spell BAIT AND SWITCH? We took delivery last week of the refrigerator that is intermittently quiet, making a medium noise and making a very loud noise.

Very disappointed in Home Depot. This will be the last time I shop for major appliances through them. We ordered a matching set for an GE oven, dishwasher, fridge and microwave through Home Depot. When it was delivered they brought the wrong oven and the fridge was dented. When we called about the oven they said it was on back order and couldn’t get it out for 2 months. The 2nd fridge they sent was also dented, as was the 3rd. When the fourth fridge arrived, not only was there a major dent on the side, the inside shelf’s were broken and had punctured a hole in the back wall. Because I was sick & tired of dealing with it, I asked them to just switch out the doors. As the delivery guy was cutting off the plastic, he scratched the freezer door & tried to hide it. At this point, I’m ridiculously over it so I am keeping the scratched door (at no discounted price). I am extremely disappointed and will not be using Home Depot for any future purchases.

Spent an hour and a half in store ordering an appliance package. Salesperson made many errors which we had to catch. Then on delivery day the delivery never showed. HD never called to tell us. Spent many hours tracking it down and two days of lost work. Finally got what we ordered but only after contacting Samsung directly.

I purchased a stove from Home Depot and the handle fell off. I looked and it was broken off and glued back on. I was ILLEGALLY sold used or repaired product as new. When I called Home depot I get a runaround. I've spent over $45,000 at home depot over the last 24 years. I will never spend another cent there.

Ordered a MrCool mini split through Home Depot and only received partial order. The unit comes with 2 indoor head units, we only received 1 and the Associates and Managers aren’t sure where the unit is. No help from the Associates and we paid $2500. for it. Their solution is for us to uninstall and return for a replacement. For another incomplete order? Install was $1700. Just send me the other head unit, MrCool associates get complaints every day about Home Depot not ordering the correct package and are willing to show them how to order correctly but they won’t. Very frustrating.

Purchased GE appliances, washer, dryer and refrigerator. I was not informed regarding no refund or trade in on appliances. I asked 2 associates regarding washing machines in reliability and noise level. Both provided incorrect information. The GE washer GTW465ASNWW is horrible. The wash cycle is very loud and frequently becomes unbalanced during spin. GE tech came out and said that is just this particular model. I have been a loyal Home Depot customer for 35 years, through 5 home remodels and currently remodeling a new home. It is impossible to get through to Home Depot corporate as the store managers are useless in dealing with extenuating circumstance and concerns or complaints. After this frustrating ordeal unable to get in touch with anyone besides local store manager I will no longer be purchasing from Home Depot. Buyer beware.

The company Allstate uses in Orlando Flamingo appliance service took 8 days to get an appointment on my refrigerator between 1-5. Late afternoon before the appointment they called and said now it has to be between 8am and noon. I said, "You had 8 days to set this up and now you're changing it. That’s not going to work for I took the afternoon off for this." Their response take it or leave it. Never again will I buy from Home Depot that requires Allstate protection.

The Home Depot website after 4 hours of trying has prevented me from placing a $2500 order. Placed 5 calls to their 800 number to no avail. Some of the issues are, it will not allow me to change the delivery zip code which then halts the order. Could not have a different billing address from the delivery address. Finally, the Home Depot website would not accept my credit card. Yet my credit card provider had no record of the charges being declined. The customer reps were of little help mostly due to the Home Depot company system that restricts their authority to fix a problem. After pressing the issue I finally got the last rep to file an IT request, which will take 24 hours. Will be going to Lowe's or ABT in the future.

April 27 first delivery, dishwasher and fridge. Basket in fridge was broken. On phone for 90 minutes, couldn't find parts number, Home Depot sent new refrigerator. Would not connect water line. Called plumber, they connected, water running from under fridge. Repairman came out. Delivery two, stove and microwave. Didn't bring tools to install microwave, said stove line was corroded. New Stove and microwave sat in dining room until plumber came out. Lines were not corroded. Came back to install microwave but stripped screw and left it hanging.

I am writing to express my deep disappointment and frustration regarding the recent series of events related to the delivery of a refrigerator that I purchased from Home Depot. I believe it is essential for you to be aware of the unsatisfactory experience I have had with your company, as it has caused significant inconvenience and financial loss.

Magic Chef stove was purchased 4-18-2023. After the stove was plugged in we learned that 2 of the 4 burners didn’t work and the light indicator that let you know the stove is in use didn’t work. I went to return it to Home Depot, they would not honor their return policy. On 5-4-2023 called Magic Chef to have the stove replaced. I was informed I would have to file a claim and a repair person will come out, on 5-9-2023 the repair person came out and could not repair the stove he stated that he would have to put an order for the parts.

Worst store ever. Everyone hides and walks the other way when you try and find someone to help you. Store opens at 7am but cannot order an appliance until 9am or later. Unbelievable no one else can help anybody.

We ordered Appliances from there. Was given a delivery date. 1 day before delivery received a notice that it will be delivered 6 weeks later. When I went to the store to inquire, the delivery canceled it because the range was not in yet. So they canceled the whole delivery. Later the next day we found out that Samsung just canceled our range completely. No notice, and no refund. After communicating with the store employees (who were extremely helpful) a refund was issued. I am in Home Depot almost every day and purchase a lot of supplies. I know most of the employees personally. Sadly, I will no longer recommend the store for big purchases.

HOME DEPOT practices deceptive appliance sales!!!! Once, they get your money, they ignore you and don't care!!!! Very deceptive appliance sales! Take a survey from all unfortunate customers that shop Home Depot and you will find less than 10%, if any, that know appliance sales are NO REFUND/EXCHANGE!!!! They don't tell you before buying because they fear you will go somewhere else that cares more about their customers! They say they do, but contract/sales receipt doesn't say anywhere. On quest inform all of this very deceptive and sneaky sales practice!

DO NOT ACCEPT HOME DEPOT'S "INTEREST FREE" CREDIT CARD - IT IS "FRAUD! (sic)" Or... very nearly FRAUD (sic)! BEWARE!!! Home Depot is committing consumer deception (fraud) by offering interest free financing via their Home Depot Credit Card (and CitiBank). I used it to purchase $5000 of appliances 2 years ago. It worked fine for almost 2 years - set my account up for autopay and the balance was steadily paid down automatically every month to $1300 - UNTIL - the final 5 months!

On June 3, 2023, I purchased a six-burner range from Home Depot. I was told that it would arrive between 10:30 and 2:30 on June 7th. I was told at 10:30 that I was 2nd in line for delivery. At 12:30 I was told the truck was on its way. At 2:00, 3:30, and 4:30 I was told the same. Finally, at 5:00 I was told THAT THE DRIVER DIDN’T HAVE MY ADDRESS. THEN I WAS TOLD BY CUSTOMER SERVICE IN UTAH that it would be delivered two days later on Friday. On Thursday, as I had not received an email or text confirming delivery I called Customer Service AGAIN. I finally got a woman on the phone instead of the clueless men who had been lying to me. HERE IS WHAT REALLY HAPPENED. On the day it was supposed to be delivered, IT WAS SO DAMAGED THEY DID NOT EVEN PUT IT ON THE TRUCK.

I purchased a Hotpoint washer on 5/22/2022 only 1 year ago and the gear box went out leaking oil all over my floor... Had to purchase a new washer with delivery. Even though Home Delivery has been to my home 2 times this time it was a disaster. The delivery driver went by, didn't stop and left! Slowed down enough to take a photo of my gate for corporate and said he waited 15 minutes! I had my husband in the house waiting and he saw everything. When I talked to Home Depot they told me too bad they could come back in 4 days... I have already waited for 6 days for this delivery date! So much for customer service... This is my last purchase with Home Depot. I'm going back to Lowe's.

Ordered a new fridge and microwave 5/17/23. Delivery attempted 5/23 but fridge was damaged and very pleasant tech couldn't remove old microwave to install new. Paid a handyman to remove it and it was difficult. Today, 6/1, delivery of fridge and microwave install scheduled. Tech arrived, pretended the doorway was too small to accommodate a butterfly maneuver into the kitchen. Claimed no haul away on his order. Told him I'd find my copy. Stated he was going to get his dolly. Went to truck, sat, moved back lift up and down, then LEFT!!!!

My wife and I wanted to update our home refrigerator and bought a 25 cubic-foot Whirlpool refrigerator at a Home Depot store on 8/28/22. The Home Depot hauled our home refrigerator and attempted to deliver a broken refrigerator on 9/10/22, and they would have, had my wife not noticed it was badly dented just a couple of seconds before they were pushing it into place. Then the Home Depot delivery person practically forced us to accept receipt of the dented refrigerator saying that it was the best way to go about it, that it would be reported as a loaner, and that it would be replaced very soon. The replacement never occurred, but rather many failed dates of delivery were scheduled by the Home Depot where they did not show up, they did not advise us about it, and my wife and I wasted our time and energy by observing their “4-hour time windows” and by emptying the loaner refrigerator on each occasion.