Home Depot Appliances Reviews

On Dec 3 we received our first delivery. Removed old dishwasher, DID NOT install new dishwasher, water was not turned off and a plug was not installed in the garage disposal, resulting in water damage in the basement and to the cabinets. On a subsequent delivery the installer said it was against policy to leave without installing a dishwasher. Will Home Depot verify this was against company policy. Delivered wrong model of dishwasher. Tape was removed from stove. Large areas of adhesive could not be removed by delivery team. Did not install anti-tipping system on stove.

We ordered an entire kitchen suite on November 22 to be delivered December 18th. We prepared for delivery. On the 18th they rescheduled for after Christmas on the 26th. Disappointed but still hopeful for a good experience. They came on the 26th. They brought in a dented refrigerator and a dented microwave. They did not hook up the refrigerator or the dishwasher. They didn’t remove the dishwasher and just left the old one. They said they did not have the right parts. It was a horrible experience. A huge investment and the works rushed, dented, and left with no resolution.

After 3 so called "missed deliveries" done by ill mannered children. I called customer service times to get a GE stove delivered... THREE! I was home each and every time at my cell phone WAITING for a delivery call that never happened! When I called customer service they didn't believe me when I told them the drivers never called when the truck arrived. My house is on a hill so the drivers must call in order to deliver. I specifically asked them to have them call upon arrival. I never got a call on the last delivery date nor today. This is the 3 reschedule date. If they mess up again I will go to Lowe's which wasn't much better.

Worst possible experience possible. The installer was not trained, not an employee, and not skilled or licensed. After the installer botched the plumbing, damaged the cabinets and scratched the wood floors, calling customer service turned out to be the worst of all. All of this led to a month's long process of making a claim and playing duck and hide with the insurance company representing The Home Depot. Take the advice of thousands of 1 star reviews and steer clear of The Home Depot. They might be okay at selling nails, but if you but an appliance and have them install it... You will be screwed!

I had been to Home Depot 3 times this week. Each visit I asked a question and was immediately taken care of. Today's visit, I needed some PVC pipes cut to a specific length. I went to the display and Ed was answering some questions a customer asked. Ed asked if I needed his help and I answered yes. He told me he would be with in a few minutes. That was fine, he was doing his job. When he came to me he asked what can he help me with. I told him that I needed 4 PVC at 88 inches. He double checked we me that this was the item and verified the length. He helped me check out because it was cumbersome to carry. I could not thank Ed enough for all of his help.

Home Depot customer service is horrible! My mom ordered a washer/dryer set. It was delivered and the washer was faulty. Water didn't come out - service guy came out the next day and said it was faulty and would be replaced next day. My mom called Home Depot- she was transferred to different numbers a few times. She got a rep that had an accent and was hard to understand. Can't get a replacement for the washer for another week. My mom explained she was told a replacement would be next day. Home Depot needs to train their employees and their 3rd parties (if they are using 3rd party for delivery) that they are to tell the customer to refer to the scheduling department for a delivery date. It is false information that the customer is recieves at this point. Customer needs to plan accordingly. This is very poor service!

Customer service has been extremely difficult to deal with. Two refrigerators have been delivered to my home damaged. The process to replace them and get a reasonable refund has been extremely difficult. Customer Service has been less than helpful. Been on hold more than 45 minutes or more than one occasion and still not resolved.

Don't ever buy an appliance from Home Depot. We bought a washer and dryer 15 years ago and ignorantly went back expecting the same service went we bought a new set. The truck driver said he wasn't a good driver and couldn't maneuver our street, ( everyone else has no problem.) The installer couldn't read the invoice and had no idea how to install a stackable set. We also were communicating through a language translation app. It was a disaster and we called the whole thing off. Damn it. I'll never trust that company again. They don't care. There's no professional.

Home Depot sent the order to the wrong zip code. When I called to try to fix it the customer service representative was extremely unhelpful, rude and hung up. Frankly, it was the worst customer service that I've ever experienced.

The service people were absolutely horrible. First, they didn't deliver on the day promised. Then, when they arrived they were slow and RUDE!! They were supposed to come with everything they needed to hook it up. We paid for all the service and parts. The cord was supposed to reach and didn't so WE had to provide something to extend it. They were loud, aggressive and when they finally got it put in, it stuck out further than it was supposed to. They made excuses, but they were just bad at their job. We paid a fortune for delivery and disposal, only to realize they were the last place we should have gone for a dishwasher. TAKE MY ADVICE -- GO TO LOWE'S INSTEAD!!!

We purchased a new set of LG appliances for our home. The sales process was easy as the salesperson was very helpful and knowledgeable. Delivery and installation were a disaster. We received a text rescheduling delivery two days before expected delivery. It assigned us a new date without asking what was convenient for us. On delivery day there were several scuffs and dents in our flooring and walls. The delivery people were very insistent on putting my rug back in place so it made me suspicious. When I lifted it up, there were scratches all over my floor. Appliances were not even leveled. Our dishwasher needed a plumber to install and the plumber that was sent was great and we have no complaints about him.

Updated on 10/23/2025: Now Home Depot Jessica stated on 10/22/2025 they would come reinstall. Then contacted me 10/23/2-25, stated they cancelled my reinstall due to Unique coming out to access the washer. The warranty they contract w/ does not do installation. Then declined to fix the issue. Looks like the contract they have w/ Unique does nothing to help the customer. Basically gave me run around all way up to this point. Will be closing mob account permanently to warn others as well about my experience

My new LG washer leaked. I had the washer for 1 month. Home Depot said their warranty is good only for 24 hrs. Can you imagine??? They would do nothing. My neighbor said the same thing, SHe had a problem with an appliance and after 1 week they said the same thing. Their warranty is good for only 24 hrs. I am shocked. Please beware, never buy an appliance from Home Depot. I only wish I had known.

We had the best experience purchasing our new GE Cafe 4 door white matte refrigerator. The Pro Team at store# 0652 Rancho Cordova, CA are experts to find us the finest appliances at the best price! Vikash (Vic) and Mike made our buying experience hassle-free and worry-free. They ensured the earliest delivery and scripted detailed instructions for a smooth delivery. Our community is very fortunate to have these associates working here at our Home Depot and I have already told a dozen friends to seek them out for their next purchase. Thank you , Vic and Mike. We are very pleased!

Our experience with Temco has been nothing short of awful. They were contracted to deliver our appliances from Home Depot, and the process has been a disaster from start to finish. Deliveries have been delayed over and over again, with no communication or accountability. Most recently, they showed up without the dryer we had purchased — the delivery team admitted it wasn’t even on the truck. At this point, it feels like they outright lost our appliance. Meanwhile, we’ve had to go weeks without essential items we paid thousands of dollars for.

We bought a stove in store - the extra fees were a lot, but we figured we were still at a good price. The delivery company has been a nightmare and I wish I knew who they were. The first guy said they wouldn't install the stove - he came in, was on his phone for about 20 mins, and then looked at the gas piping and said it needed to be secured to the wall. He said we needed a plumber. He called a guy at a Papa Johns (he had the speaker on) and I guess was attempting to get his friend to do it for an extra cost (we paid for installation with new parts already!!) but I told him not to bother. He sat there for another 10 mins on his phone, asked if we were refusing the delivery, and then left.

There's purchased appliances for at least ten houses in the last twenty years In south Florida. I have always dealt with the same store. Decided to buy the white LG Appliance package while nightmare from the start. First, the girl orders the wrong color microwave so that sets off the whole microwave cancelation 5 microwaves later due to warehouse damages. I was charged every single time I was charged 5 microwaves, 2 stoves and 3 dishwashers. Still don't even have my dishwasher installed. Even though I paid for installation, because these guys don't know how to install dishwashers.. I'm supposed to have my dishwasher. Reid delivered yesterday.

We bought a new refrigerator and paid for the delivery company to remove and haul away the old unit. Upon delivering the new refrigerator, they refused to remove the old unit. The shipping company refused to honor the terms of our contract with Home Depot. We spoke with customer service at Home Depot and they said that "somewhere on their web site, it says they don't take that particular model." Excuse me but a contract is a contract. DON'T TRUST HOME DEPOT TO DELIVER ON THEIR PROMISE. Zero stars for service delivery.

Subject: Extremely Disappointed with Appliance Delivery & Customer Service. I’m writing to express my disappointment with a recent appliance order from Home Depot totaling $2,900, which included a refrigerator, stove, and microwave. Unfortunately, the experience has left me frustrated and unlikely to order from Home Depot again. When the refrigerator was delivered, the door was dented. We contacted customer service right away and spoke with a manager—her name was either Dana or Daina—who was extremely rude and dismissive. All we asked for was a replacement door, but she flatly told us it “wasn’t going to happen.” This level of customer service is unacceptable, especially after spending a significant amount of money and trusting Home Depot with a major purchase.

I beg you, please do not buy an appliance from the Home Depot. I have had nothing but nightmare service and a headache ever since my washer broke, which is under warranty. They are absolutely awful to work with…. you can’t speak to a human person. My washer has now been broken for three months. First, it was impossible to make the appointment, then they ordered the wrong part, then they came out to put the correct part in, they left, and it is still broken. Now that I’m trying to go back to square one, I’m running into the same issues with making an appointment It makes much more sense to pay a little more and go to a smaller appliance store where you actually get good service if something goes wrong.

If I could give zero stars, I would! I purchased a high end stove and refrigerator for our cabin so that we could have it for our family reunion on the fourth of July. The truck showed up two weeks prior without the refrigerator. They then said that it would be delivered the next week. I had MULTIPLE calls to Home Depot to determine whether the refrigerator was coming or not. They said it was on the schedule for July 2 and that I would get a notification from the delivery company. I did not receive any notifications that it was coming and had to contact them to make sure it was coming. They said it would be there between 3 and 7 and I would get another notification (this never happened).

DO NOT buy any major appliance from Home Depot!! We bought a KitchenAid built in refrigerator and the delivery people could not leave it in our home as it was "curbside" so it was left on our patio. Installation was NOT available at the time of delivery. We used their Pro Referral Service and another week passed before the technician could come out. The refrigerator (which weighted over 600 lbs.) was brought into our home and plugged in. We were told to wait 24 hours before plugging in. We did as advised. When we plugged in the refrigerator, the freezer never got cold. We called Home Depot and we were asking for another unit as this one was clearly defective. We were told NO RETURNS after 48 hours.

Went to HD to try and find a retro looking refrigerator. I had significant difficulty looking online since the page was so full of self promoting pop ups I could not see the item or read info so I went to the local store in new hartford ct. Totally useless. Waste of time sitting with an elderly gentleman who ate his snack bar while looking online for what I was describing. He had no knowledge whatsoever on the topic. He spoke not a word to me while munching snacking and and printing out site info for me to read. He did this at my request and based on his response I thought he knew what he was doing.

Very upset- when picking between Home Depot and Lowe's for a washer and dryer we went with Home Depot. We had our delivery date set and of course, mid way through the way we were told the truck broke down and now our delivery is being pushed out two more days. We asked why can’t they just deliver it the next day and they said because they can’t. Would not recommend Home Depot and will not be a returning customer.

I purchased a brand new dishwasher, Amana, and had it delivered. It has not worked since day one. I tried to return it to the store but they refused a return/refund. So a $400 brick sits in my kitchen. I'm so mad and disappointed.

Had appliance (dishwasher) delivered and installation and parts paid for. Upon arrival delivery person stated they could not install because pipes were corroded on the dedicated shut off. Upon them leaving my husband pulled out old dishwasher and dedicated shut off was stainless and not corroded. Called back 3 times and no answer from delivery person. Called customer service and they said they could have installation come back in the next 2 days. Waited all day and they never showed up. Notified customer service of the no show and was informed they canceled it. No notification. All I received from customer service was that we can come out again in 2 days. I said absolutely not. I will have installed and upon my 1st call they said they would reimburse for their error. No reimbursement offered again. I have bought over $20k in appliance and flooring in the past 2 years. Consider this customer lost forever! This was from store in Bay City Michigan.

Purchasing an appliance at Home Depot in Cary, NC has been a nightmare. The Home Depot staff locally and nationally have not delivered on their promises or provided even basic Customer Service. Home Depot has cancelled two deliveries, on the 3rd attempt delivered a broken washing machine that flooded the laundry room and caused water damage to my first floor ceiling. Now I get to spend a great deal of time with an insurance claim with their insurer. I've already been forced to provide their insurer with the same information in two different formats. Given all I've been through (I live 45 min from this rental property), I simply asked for just a little help with getting an exact time for a replacement delivery and all I get is excuses as to why the third party hauler won't do that despite the fact they work for a large company like Home Depot.

Delivery date was set… 18 year old was present for delivery.. During the 12-4 delivery window they provided, received a text stating it would arrive several days later. After an hour on the phone with customer service, I cancelled the entire order. Terrible waste of time.

Very, very, very disappointed with Home Depot Installation Services. They delivered my new dishwasher on June 26. I had paid for removal and haul away of old dishwasher. When the new dishwasher was delivered, I was told that it could not be installed because there was a leak in the cut off valve. I was told that someone would be out to replace the old valve, remove and haul away the old dishwasher and install the new dishwasher.

I bought a GE washing machine from Home Depot. Delivered on July 2. It quit cycling through on the 4th. On July 5th I called to report the malfunction and request a return. Home Depot after an hour in wait times and endless menus, I was told I need to call GE. I’m on hold now with GE to try to get GE to come pick it up and replace. It return. This is a nightmare I never expected from Home Depot. I will never buy an appliance from Home Depot. Home Depot should pick up the appliance and deal with endless hold time and menus.

I am a big user of reviews so I wish I had done more due diligence before buying online! The installers couldn’t use the hose I was forced to purchase with my dryer, instead using the original hose. They also broke a piece off that only hid the screws so it was purely cosmetic. But you can’t simply get that one piece as a replacement- they must replace the entire dryer. The Home Depot team NEVER called me back to schedule the dryer replacement. I went to the store to complain about the hose falling off both the dryer and the wall (see the picture) but was told I shouldn’t have accepted installation when they couldn’t replace the hose, but more importantly they couldn’t help me because I had purchased it online! I wish I had known.

I paid $1363.00 in April 11, 2025 for a Frigidaire washer/dryer combo. It was installed on April 19, 2025. On June 25, 2025, after a week of wringing out the clothes from the washer that is not draining, I called for warranty service. Finally got an appt for July 2, 2025. The tech says the drain pump is broken and there was some concern about the motor. Today, July 3, 2025, I get a message from the techs saying the part will take 7 to 10 business days to arrive and another 48 hours to schedule install. I called Home Depot and requested a new replacement. This unit is less than 90 days old. The so called "Resolution person", a boy named 'joy" was extremely rude, would not listen and put me in a very long hold without warning. If I could have gotten to him, it would not have been nice.

We used to love Home Depot for the home we built and our architectural business. We recently purchased an LG washer and dryer. The installer delivered it, left it in the hallway, and then the installer came back five days later to install it. After installation (which they didn't call us in advance for; they showed up at 7:30 am unannounced), the dryer didn't work. The installer installed it and then said we have to have a drain pan installed. Our plumber did that at a cost of $300.

>>> DO NOT PURCHASE LARGE APPLIANCES HERE <<< I purchased a GE profile washer/dryer May 8th, 2025 from Home Depot and paid extra for the professional installation and 3 year protection plan. We left for the weekend to attend a wedding shortly after it was installed and returned to a flooded basement. Our plumber identified that the washer/dryer was the culprit, and a faulty installation stripped one of the plastic connections causing a slow leak (which we didn’t immediately notice since it started behind the unit).

Service from delivery guys was awful, not customer oriented. Scratched my basement door by my old washer when removed. The new Electrolux washer/dryer hooked myself. HD did not install the units, no new supply lines provided - drop off only. Since I am a plumber there is no any problems to get it installed or fixed under warranty or after warranty finished! BUT!!! The movers were very lazy, extremely rude with my wife, big drama happened every minute (new washer was too heavy for them, too narrow stairs in the basement - and my old and new appliances are the same deep and width, BTW) and movers are waiting for the extra money from me, the idea about tips only for this BIG MOVER's DRAMA in my house... Don’t ever buy appliances from Home Depot, call to any other places with quiet and smart, careful & nice behavior, polite and with full respect for customers movers!

Dishwasher Installation Disaster – I Had to Do It Myself. I purchased a Maytag dishwasher from Home Depot along with professional installation. The installers showed up, took one look at the space, and walked away — citing “missing side panels” as their reason. These were cosmetic trim pieces, not structural or code-related. My home was inspected just weeks before (April 2025) and passed with zero electrical or code issues. The previous dishwasher had been installed and working in the exact same space for years.

We are renovating our rental house and ordered appliances from Home Depot online. We checked the "ready to use" box on the washer and dryer, refrigerator, and stove (which couldn't be done as there isn't an installer for that in the area). They delivered them during the week when my son could be there to let them in. The only thing they asked my son was if we wanted the washer and dryer stacked. My son called me and I told him no, so they didn't. In fact, they didn't install anything we asked them to. They delivered them, asked that question, and left.

Home Depot delivery service expects that one whole you leave everything and sit wait for them to show up any time they want. In my case I requested delivery after 2 pm, they started texting me on day of delivery will show up 8-12, call HD customer service. They said will deliver 12-1 pm, 5 mins later driver calls and say will be there at 9 am in 30 mins, then asked to reschedule, they cannot reschedule until driver gets back to warehouse. It feel like you just take a day off sit at home anticipating HD could come and deliver any minute.

Delivery service awful. They installed washer. Hose leaked, delivery men came back with new hoses and replaced. They left again and then drain hose started leaking. Called several times. Told they would replace unit. They canceled two times, excuses. Bad customer service reps on help delivery hotline. No help at all. Went back to store and they are just as bad. Manager- no help, sales guy tried to help but HD computer notes show not installed by delivery? What a waste of time! Now the delivery company lied and told HD they did not install the unit, drop off only. What?!?? So now more problems to get it fixed even though under warranty! Don’t ever buy appliances here, go to other places!

I generally refrain from negative reviews, but I’ve had one too many predictable bad experiences. Right now, I have a brand new washer in my basement I can’t use because the extender hose set up by HD delivery and install is leaking. They rushed in, set it up incorrectly and rushed out the door. Didn’t bother to make sure it was functional. No one seems to care anymore about whether they do a good job. Out of all the appliances I’ve purchased from HD, I think one of them was a trouble free experience. So now, it’s more phone calls and my time, to try and fix the problem. Home Depot, please contract with a delivery company that actually knows what they are doing.