Home Depot Appliances

Home Depot Appliances

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Home Depot Appliances Reviews

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Page 2 Reviews 10 - 40
Customer ServiceInstallation & SetupStaff

Reviewed Aug. 23, 2023

Purchased a refrigerator from HD - Cape May County, NJ 3 weeks ago. Refrigerator died 2 weeks in (compressor). I have spent 14 hours on the phone with Whirlpool and HD setting up a repair schedule. The companies they set up the repair with said they will not repair compressors and I will be charged 125 for a visit. So much for a warranty. In addition, the repair people cannot come out for at least 3 weeks. Not to mention I have lost hundreds of dollars in food.

I called Home Depot and spoke with manager named Jacob. He told me it is not their problem. Refrigerators are only under warranty at HD for 48 hours! So much for a great American Company!!! I will never again spend a dime at HD. Terrible customer service, terrible appliances, terrible subcontractor repair shops.

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Installation & SetupPrice

Reviewed Aug. 22, 2023

I ordered a GE Over the Range Microwave at cost of $280. Also paid $140 to Home Depot to install. Two installation guys came for 15 minutes and slapped it up on the brackets of the wall. No measuring. No leveling. No clean-up. After I cleaned up the area, I noticed the microwave wasn't even straight. The right side of the microwave sat 1/2 inch lower than left side. The installation guys eye-balled it. So now called Home Depot back and have another 4 hour window on which someone will appear to see about straightening it up as it should have been done in the first place. Definately not worth $140 installation fee for sure. Take those funds and hire someone who knows what they are doing and will do the job the right way the first time. Not a crappy - slap it up on the wall and walk out job that I got from Home Depot. These two installation guys where literally at my house for 15 minutes and did a piss poor job of installing the microwave.

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Customer ServiceInstallation & SetupSales & Marketing

Reviewed Aug. 17, 2023

Some people do not wish to deal with finding an installer for whatever product they buy. Home Depot advertises installation available for many of their products. This is an excellent sales tactic, EXCEPT, in some instances it is misadvertizing. I was interested in a AC mini Split. Home depot carries a brand at the exactly same price as the manufacturer. Neither, charge shipping. So basically, the deal is identical. But you are lured into buying from Home Depot because they offer installation too!

When their installer calls, you then find out he does not install the Home Depot mini split but he will gladly offer his brand for few thousands dollars more. So, in summary, Home Depot refers you to an installer who does not install the Home Depot product but offers to install his product. Furthermore, he claims he does not know why Home Depot did it. There is a level of misrepresentation of service in this case. HOME DEPOT my advice, "Sell your mini split with a disclaimer stating that Home Depot does not offer installation for this product."

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Customer ServiceInstallation & SetupStaff

Reviewed Aug. 15, 2023

Bought a $1800 washer and dryer set from them, bought all the suggested accessories, paid for installation. Day came to install, they damaged my home ($1000) and damaged the appliances (dented scratched etc). Had to contact the BBB to get them to reply to my complaint, their insurer paid to fix the house, but they insisted I let the same idiots take the appliances out that damaged my home installing them. I refused. I offered to hire a professional to remove them for pickup at their expense, and now they are basically saying allow the idiots back in or live with it. Well, I should have gone to Lowe's or Menards is all I can say.

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Customer ServiceInstallation & SetupStaff

Reviewed Aug. 13, 2023

Purchased dishwasher from Home Depot on 7/20/23 & paid for installation & removal of old dishwasher on 7/29/23. Installers delivered new appliance but said needed a plumber to install as they did not have correct tools - told me they reported this & HD would call within 48 hours to schedule plumber -- did not happen! I called Customer Service hotline 8/3 and was promised a PLUMBER would be sent out 8/12 - needed to be home all day for this. Installers arrived after 5 pm and said I needed a PLUMBER and order was NOT for a plumber as I had been promised. Called Customer Service hotline and spoke with very rude person who said not her problem, as HD did not send out plumbers - I needed to hire a plumber - never mind what I had been told and what I had paid for. I was furious - she disconnected me when I vigorously objected.

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Reviewed Aug. 11, 2023

We ordered a new dishwasher from Home Depot on July 11th - in order to "save time" I opted for the 'professional' installation. When the unit was delivered a week later, the installer failed to use the supplied mounting brackets, removed the noise/heat insulation blanket, and actually drilled INTO the new unit to try and secure it on the sides. He also completely failed to install the footplate. After he left I tried to use the unit and found that I couldn't close the door because of the screws in the side of the tub, and when I tried to push it closed the whole unit popped free and shifted in the opening under the counter.

I immediately called Home Depot, and spent over FOUR hours on the phone trying to reach a solution. They wanted me to keep a damaged, potentially dangerous, unit, and worse: wanted the installer to come back and "verify" the failed installation. After refusing this ridiculousness I finally got a replacement unit and a new installation team - but again I had to wait a week. After hanging up the phone my wife and I were cleaning and found that the installer had also caused a leak under my sink by overtightening the valve, so back on the phone we go - I was told this wouldn't be an issue and the next install team would handle it. When the next install team arrived, they refused to install the unit, and said I needed a rescue plumber. They took our replacement unit back, and left us without a dishwasher for another week while we waited for a plumber.

After getting the valve repaired, we had to wait another four days for an install team, and when they arrived and installed the unit, they found that one of the legs had broken and stripped the mounting, meaning that the unit couldn't be levelled safely. They completed installation but said that I would get ANOTHER replacement in ANOTHER week. When the crew arrived today with the dishwasher packed, shrink-wrapped, and secured I thought all would be good - only to see giant dents in the dishwasher door once they opened up all the packaging. Four install attempts, damage to my house, a month without a dishwasher for a family of five, and three units later I decided enough was enough. I just got a refund on the entire order. Want to guess when they'll be coming to pick up the broken replacement unit? In a week.

Home Depot installation is a scam - and worse, DANGEROUS - DO NOT USE HOME DEPOT INSTALLATION. To be safe, don't use Home Depot. I am never buying anything there again. The lack of care in customer service, the lack of professionalism in installation, the lack of ANY form of apology during this entire mess has absolutely destroyed any chance of me ever using them again.

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Reviewed Aug. 11, 2023

I ordered a range, microwave, dishwasher and refrigerator. Terrible! The delivery guys were in a big hurry. Said they had 4 more appointments to get to. Would not install the microwave because there are tiles on the wall. My husband offered to remove the tiles but they said no, too late, they had already processed an installation charge refund for the microwave. They would not install the stove even though I ordered special parts. They said my fittings were not compatible. They left debris all over my front yard including shelves and bins from the old refrigerator that they removed. But the worst thing is they neglected to attach the water line behind the fridge.

We couldn't figure out why there was no water coming out of the dispenser. Well guess what? It was running down the wall and flooding the basement because they left the line unattached. I called the store and am waiting for the manager to call me back. I cannot at all recommend this company. I never before had such a horrible experience with an appliance delivery.

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Reviewed Aug. 10, 2023

On July 6, 2023, I purchased a GE refrigerator online the Home Depot website. The site stated it was available and even set a delivery date of 7/11/23. My card was even charged. On 7/10/23, I received notification that the item was not available and a new delivery date was set, August 3rd. I call their Customer Care and the female rep stated that the date had been changed. I advised this was unacceptable, that if it wasn't available, I wouldn't have ordered it. She placed me on hold and after over 5 min, she came on and stated that the refrigerator could be delivered on 7/17/23. I accepted this. Three hours later, I received another message that it could not be delivered on 7/13/23 and the new delivery date was 8/3/23.

I called again and a male rep stated that it was in fact 8/3/23 and that the previous rep, should not have promised the 7/17/23 date, I expressed my unhappiness and he stated what do you want me to do about it. Do you just want to cancel the order. I stated, No. I want my refrigerator. He stated then it is Aug 3. On Aug 2, I again received notification that the refrigerator would not be delivered until 8/9/23, which thankfully it was. This was over one month on an item they showed as available. Plus all the problems with the customer service and promises. I don't believe I will ever buy another appliance through Home Depot. Their competitor had it, I found out later, and they stated they could get it out the next day. Very disappointed in Home Depot and it seems they don't care. Find an item at another place if you can.

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Customer ServiceStaff

Reviewed Aug. 7, 2023

Bought the fridge from Home Depot beginning of May 2023. Since day of delivery the water/ice has not worked. Also make a horrible loud grinding noise randomly. Multiple techs have been here 6 times since then. Replaced the water valve 3 times, the water hose and the wiring harness over the last 3 months. Home Depot will not return or replace the fridge, saying it’s Frigidaire’s problem. Each time I’ve had to make a service appointment the phone lines are too busy to take the call or I have to wait hours on their live chat. Then the next available appointment is at least two weeks away. Customer service reps or technicians have never been rude or anything, but their system just sucks.

IF the tech deems it unfixable then we can start a replacement request, which will take who knows how long. Tried credit card dispute with Home Depot but it’s still an ongoing process as they want to continue to try to repair it. Would give this company zero stars. Would absolutely not recommend any Frigidaire or Electrolux (parent company) products at this point. It’s not even worth the paper the warranty is printed on.

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Reliability

Reviewed Aug. 6, 2023

I made an online order at Home Depot and one of the items was defective. I talked to someone on the Home Depot chat line who said I could return the item for a refund and then reorder it and they would give me a 25% discount. I waited over an hour while they try to give me the discount, and the onsite manager would not approve it. No continuity between their online site and their stores. I will take my business elsewhere going forward.

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Process

Reviewed Aug. 4, 2023

Home Depot needs to fire their delivery company. The men showed up and saw the tight space that they needed to get the washer/dryer out of to place the new washer/dryer in. I just had an electrician take out the washer/dryer to test the outlet 2-3 days ago so I know it's very do-able. They conversed and seemed dubious about everything. They moved my old broken washer/dryer around to assess the outlet and broke my hardwood floor lip for the washer/dryer area. They then left to get the new washer/dryer and told me the dryer door was broken and they couldn't deliver it as a result. Because they were so dubious - did they break it so they wouldn't have to take responsibility for the broken hardwood floor? I don't understand how this isn't checked when put on the delivery truck in the first place?

This is a big cluster for me since I took a day off of work special for this. I've been without a working washer dryer for some time and the first time I tried to buy one the wooden door needed to be removed off of the area (which I did). It took me a couple of months to hire someone to do this. This whole process has been beyond frustrating. Home Depot fail!

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Customer ServiceStaffReliability

Reviewed Aug. 3, 2023

My wife purchased a Frigidaire refrigerator from Home Depot. When going through the purchase process they told her that she could save $50 on the purchase by getting a Home Depot credit card. Once she was invoiced they then told her that she was not eligible for the $50 credit so she immediately cancelled the card. Can you spell BAIT AND SWITCH? We took delivery last week of the refrigerator that is intermittently quiet, making a medium noise and making a very loud noise.

Since it is more than 48 hours after delivery, Home Depot said I needed to deal with my extended warranty. I called the useless people at AllState Protection Plans (The reps are in another country, by the way) who underwrite the plan and they said it is a defective unit and I need to deal with Home Depot and that they would not honor their warranty. This is of course after at least an hour of going through their maddening phone trees and submitting copies of an order that they should have on file. No matter how this situation resolves itself DO NOT BUY AN EXTENDED WARRANT THROUGH ALLSTATE! They are useless and appear to have designed their system to inflict the maximum amount of frustration and wasted time on someone wanting to make a claim.

I then called Home Depot once again and the supervisor said that he would contact the warranty company and resolve the situation. He called back and I was now directed to go to the Frigidaire the manufacturer. I had to speak to one of their Bots and give information. It did not understand when I used the phonetic alphabet to give them the serial number. I was then placed on hold with a message that it would take 20 minutes to be connected.

After 26 minutes on hold I was able to finally speak to a LIVE person at Frigidaire!!! Hurray!!! I was finally able to get some service from a representative who said he would put me on hold and schedule a service call. Guess what? While on hold, I WAS DISCONNECTED!!! So, I called back and got back into the Queue and hearing a maddening recorded message trying to get me to purchase a water filter every couple of minutes! After getting through after another 20 minutes on hold, I finally have an appointment with a service tech to look at the refrigerator.

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Customer ServicePrice

Reviewed Aug. 3, 2023

Very disappointed in Home Depot. This will be the last time I shop for major appliances through them. We ordered a matching set for an GE oven, dishwasher, fridge and microwave through Home Depot. When it was delivered they brought the wrong oven and the fridge was dented. When we called about the oven they said it was on back order and couldn’t get it out for 2 months. The 2nd fridge they sent was also dented, as was the 3rd. When the fourth fridge arrived, not only was there a major dent on the side, the inside shelf’s were broken and had punctured a hole in the back wall. Because I was sick & tired of dealing with it, I asked them to just switch out the doors. As the delivery guy was cutting off the plastic, he scratched the freezer door & tried to hide it. At this point, I’m ridiculously over it so I am keeping the scratched door (at no discounted price). I am extremely disappointed and will not be using Home Depot for any future purchases.

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Customer ServicePunctuality & SpeedStaff

Reviewed July 25, 2023

Spent an hour and a half in store ordering an appliance package. Salesperson made many errors which we had to catch. Then on delivery day the delivery never showed. HD never called to tell us. Spent many hours tracking it down and two days of lost work. Finally got what we ordered but only after contacting Samsung directly.

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Reviewed July 20, 2023

I purchased a stove from Home Depot and the handle fell off. I looked and it was broken off and glued back on. I was ILLEGALLY sold used or repaired product as new. When I called Home depot I get a runaround. I've spent over $45,000 at home depot over the last 24 years. I will never spend another cent there.

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Staff

Reviewed July 19, 2023

Ordered a MrCool mini split through Home Depot and only received partial order. The unit comes with 2 indoor head units, we only received 1 and the Associates and Managers aren’t sure where the unit is. No help from the Associates and we paid $2500. for it. Their solution is for us to uninstall and return for a replacement. For another incomplete order? Install was $1700. Just send me the other head unit, MrCool associates get complaints every day about Home Depot not ordering the correct package and are willing to show them how to order correctly but they won’t. Very frustrating.

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Reviewed July 12, 2023

Purchased GE appliances, washer, dryer and refrigerator. I was not informed regarding no refund or trade in on appliances. I asked 2 associates regarding washing machines in reliability and noise level. Both provided incorrect information. The GE washer GTW465ASNWW is horrible. The wash cycle is very loud and frequently becomes unbalanced during spin. GE tech came out and said that is just this particular model. I have been a loyal Home Depot customer for 35 years, through 5 home remodels and currently remodeling a new home. It is impossible to get through to Home Depot corporate as the store managers are useless in dealing with extenuating circumstance and concerns or complaints. After this frustrating ordeal unable to get in touch with anyone besides local store manager I will no longer be purchasing from Home Depot. Buyer beware.

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Customer ServicePunctuality & Speed

Reviewed July 11, 2023

The company Allstate uses in Orlando Flamingo appliance service took 8 days to get an appointment on my refrigerator between 1-5. Late afternoon before the appointment they called and said now it has to be between 8am and noon. I said, "You had 8 days to set this up and now you're changing it. That’s not going to work for I took the afternoon off for this." Their response take it or leave it. Never again will I buy from Home Depot that requires Allstate protection.

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Customer ServiceStaff

Reviewed July 11, 2023

The Home Depot website after 4 hours of trying has prevented me from placing a $2500 order. Placed 5 calls to their 800 number to no avail. Some of the issues are, it will not allow me to change the delivery zip code which then halts the order. Could not have a different billing address from the delivery address. Finally, the Home Depot website would not accept my credit card. Yet my credit card provider had no record of the charges being declined. The customer reps were of little help mostly due to the Home Depot company system that restricts their authority to fix a problem. After pressing the issue I finally got the last rep to file an IT request, which will take 24 hours. Will be going to Lowe's or ABT in the future.

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Customer ServiceInstallation & Setup

Reviewed July 7, 2023

April 27 first delivery, dishwasher and fridge. Basket in fridge was broken. On phone for 90 minutes, couldn't find parts number, Home Depot sent new refrigerator. Would not connect water line. Called plumber, they connected, water running from under fridge. Repairman came out. Delivery two, stove and microwave. Didn't bring tools to install microwave, said stove line was corroded. New Stove and microwave sat in dining room until plumber came out. Lines were not corroded. Came back to install microwave but stripped screw and left it hanging.

Came back to uninstall and took microwave. Came back with new microwave but didn't know how to install. Threatened me and flipped me off. I called Corporate EVP customer experience, left message, no callback. Came back to install again, left a two-inch gap between cabinet microwave, with dent in microwave. Went to store, talked to manager, said he would call on Tuesday before noon and get someone out. Didn't call, went back and spoke with him again wanting microwave to be installed properly. No call, sent him two messages to schedule reinstall. No reply. It is now July 7 and still waiting.

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Customer ServicePunctuality & SpeedStaff

Reviewed July 3, 2023

I am writing to express my deep disappointment and frustration regarding the recent series of events related to the delivery of a refrigerator that I purchased from Home Depot. I believe it is essential for you to be aware of the unsatisfactory experience I have had with your company, as it has caused significant inconvenience and financial loss.

On Jun 17, 2003, I placed an online order for a refrigerator through the Home Depot website, eagerly anticipating its arrival. Unfortunately, the first delivery attempt turned out to be an utter failure. When the delivery person arrived at my apartment, they glanced inside and abruptly left, stating that they would return shortly. Regrettably, the delivery person never returned, leaving me and my family bewildered and without any explanation. Concerned about this incident, I immediately contacted Home Depot's customer service, seeking assistance and clarification. I was assured by your representative that the subsequent delivery would be handled by a more experienced team to avoid any further issues. However, to my dismay, the second delivery attempt was also a complete failure. The delivery personnel failed to show up at the scheduled time, despite the online system indicating that they had missed us.

Throughout this ordeal, I tried contacting Home Depot's customer service multiple times to seek clarification, express my frustration, and request a resolution to this matter. However, the level of responsiveness and assistance I received from your customer service department was alarmingly lacking. The lack of concern and support further aggravated my disappointment and dissatisfaction with Home Depot's services. The consequences of these delivery failures were not insignificant. As we had cleared out our previous refrigerator in preparation for the new one, we were left without a functioning appliance for an extended period. The perishable food items we had stored spoiled, leading to a significant financial loss and inconvenience for my family.

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Customer ServiceCoverageStaff

Reviewed July 1, 2023

Magic Chef stove was purchased 4-18-2023. After the stove was plugged in we learned that 2 of the 4 burners didn’t work and the light indicator that let you know the stove is in use didn’t work. I went to return it to Home Depot, they would not honor their return policy. On 5-4-2023 called Magic Chef to have the stove replaced. I was informed I would have to file a claim and a repair person will come out, on 5-9-2023 the repair person came out and could not repair the stove he stated that he would have to put an order for the parts.

As of today 6 -30-2023, the repair man and the parts are still missing in action. Magic Chef and Home Depot has been contacted a numerous of times and still no response from either. At this point, the only thing they can do for me is bringing me a new stove or give me my money back. It has now been 66 days from the date of delivery of the stove and 72 days from the date of purchase. Don’t buy anything from Home Depot and don’t buy Magic Chef products. The only reason this store was bought is because my husband passed away from Covid and my son added a mother suite to his house for me. Help, help, need a new stove, money back or both money and stove.

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Staff

Reviewed June 27, 2023

Worst store ever. Everyone hides and walks the other way when you try and find someone to help you. Store opens at 7am but cannot order an appliance until 9am or later. Unbelievable no one else can help anybody.

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Staff

Reviewed June 24, 2023

We ordered Appliances from there. Was given a delivery date. 1 day before delivery received a notice that it will be delivered 6 weeks later. When I went to the store to inquire, the delivery canceled it because the range was not in yet. So they canceled the whole delivery. Later the next day we found out that Samsung just canceled our range completely. No notice, and no refund. After communicating with the store employees (who were extremely helpful) a refund was issued. I am in Home Depot almost every day and purchase a lot of supplies. I know most of the employees personally. Sadly, I will no longer recommend the store for big purchases.

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Reviewed June 16, 2023

HOME DEPOT practices deceptive appliance sales!!!! Once, they get your money, they ignore you and don't care!!!! Very deceptive appliance sales! Take a survey from all unfortunate customers that shop Home Depot and you will find less than 10%, if any, that know appliance sales are NO REFUND/EXCHANGE!!!! They don't tell you before buying because they fear you will go somewhere else that cares more about their customers! They say they do, but contract/sales receipt doesn't say anywhere. On quest inform all of this very deceptive and sneaky sales practice!

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Price

Reviewed June 13, 2023

DO NOT ACCEPT HOME DEPOT'S "INTEREST FREE" CREDIT CARD - IT IS "FRAUD! (sic)" Or... very nearly FRAUD (sic)! BEWARE!!! Home Depot is committing consumer deception (fraud) by offering interest free financing via their Home Depot Credit Card (and CitiBank). I used it to purchase $5000 of appliances 2 years ago. It worked fine for almost 2 years - set my account up for autopay and the balance was steadily paid down automatically every month to $1300 - UNTIL - the final 5 months!

When I received the statement indicating the remaining balance for the last 5 months - Home Depot had suddenly, increased the balance from $1300 to $3000!!! When I called them to report credit card fraud - they said they had added $1700 of interest to my "interest free" account - even though the autopay had paid 5 times the $50 payment due each month ($250 each month) - there were never any late payments or missed payments. When I called them to straighten out the balance due - they finally agreed to credit my account for the $1700 of interest they had added, if I paid the remaining balance due or $1300. Of course I did... and... closed the account for good! I will never shop at Home Depot Again! BEWARE!!!

I should note... that... the very, very fine print at the bottom of their "interest free" credit card offer... may say... something like "no interest is due if you pay the balance at the end of the interest free period..." which may be much shorter than the payment period allowed... even if you pay payments 5 times greater than the credit card requires... If you do accept the HD "interest free" credit card... be sure to confirm that your payments will pay the balance due before the end of the "interest free" term - mine was 2 years.

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Customer ServicePunctuality & SpeedStaff

Reviewed June 13, 2023

On June 3, 2023, I purchased a six-burner range from Home Depot. I was told that it would arrive between 10:30 and 2:30 on June 7th. I was told at 10:30 that I was 2nd in line for delivery. At 12:30 I was told the truck was on its way. At 2:00, 3:30, and 4:30 I was told the same. Finally, at 5:00 I was told THAT THE DRIVER DIDN’T HAVE MY ADDRESS. THEN I WAS TOLD BY CUSTOMER SERVICE IN UTAH that it would be delivered two days later on Friday. On Thursday, as I had not received an email or text confirming delivery I called Customer Service AGAIN. I finally got a woman on the phone instead of the clueless men who had been lying to me. HERE IS WHAT REALLY HAPPENED. On the day it was supposed to be delivered, IT WAS SO DAMAGED THEY DID NOT EVEN PUT IT ON THE TRUCK.

The Customer Service woman told me that at 10:30am Wednesday morning when I was being lied to about delivery THAT THE ORDER WAS CANCELED BECAUSE THE RANGE WAS SO DAMAGED THAT THEY DID NOT EVEN PUT IT IN THE TRUCK. If I hadn’t called and gotten that fabulous Customer Service woman I would have wasted another entire day waiting for the range to be delivered. I will NOT EVEN CONTEMPLATE BUYING ANOTHER APPLIANCE FROM HOME DEPOT.

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Customer ServiceStaff

Reviewed June 2, 2023

I purchased a Hotpoint washer on 5/22/2022 only 1 year ago and the gear box went out leaking oil all over my floor... Had to purchase a new washer with delivery. Even though Home Delivery has been to my home 2 times this time it was a disaster. The delivery driver went by, didn't stop and left! Slowed down enough to take a photo of my gate for corporate and said he waited 15 minutes! I had my husband in the house waiting and he saw everything. When I talked to Home Depot they told me too bad they could come back in 4 days... I have already waited for 6 days for this delivery date! So much for customer service... This is my last purchase with Home Depot. I'm going back to Lowe's.

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Customer ServiceInstallation & Setup

Reviewed June 1, 2023

Ordered a new fridge and microwave 5/17/23. Delivery attempted 5/23 but fridge was damaged and very pleasant tech couldn't remove old microwave to install new. Paid a handyman to remove it and it was difficult. Today, 6/1, delivery of fridge and microwave install scheduled. Tech arrived, pretended the doorway was too small to accommodate a butterfly maneuver into the kitchen. Claimed no haul away on his order. Told him I'd find my copy. Stated he was going to get his dolly. Went to truck, sat, moved back lift up and down, then LEFT!!!!

Called customer service and they said he had noted damaged fridge - but never communicated anything with us! Could have at LEAST installed our microwave!!! Of course I only have 48 hours to report damage - which I'm not sure of because he never told me. Customer service very pleasant, starting an investigation - but we are without a microwave and fridge a week and a half and counting. They'll get back to me in 24 to 48 business hours. Tomorrow is Friday, so likely no remedy until next week if we're lucky. This BLOWS!!!

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Customer ServiceSales & MarketingPunctuality & SpeedStaff

Reviewed May 28, 2023

My wife and I wanted to update our home refrigerator and bought a 25 cubic-foot Whirlpool refrigerator at a Home Depot store on 8/28/22. The Home Depot hauled our home refrigerator and attempted to deliver a broken refrigerator on 9/10/22, and they would have, had my wife not noticed it was badly dented just a couple of seconds before they were pushing it into place. Then the Home Depot delivery person practically forced us to accept receipt of the dented refrigerator saying that it was the best way to go about it, that it would be reported as a loaner, and that it would be replaced very soon. The replacement never occurred, but rather many failed dates of delivery were scheduled by the Home Depot where they did not show up, they did not advise us about it, and my wife and I wasted our time and energy by observing their “4-hour time windows” and by emptying the loaner refrigerator on each occasion.

Due to all this, the Home Depot Customer Care offered us $1,000 in HD gift cards not to cancel, to which we accepted on 12/15/22. They offered a speedy “silk glove service” to deliver the refrigerator. None of that occurred. On the contrary, during a call I made to the Home Depot store manager on 2/8/23, I was informed that I had 2 options to move forward: either to reorder the refrigerator and be reimbursed for the original purchase once the reorder were perfected or to simply cancel the purchase and be reimbursed once the loaner were retrieved.

The Home Depot store manager stated that our old refrigerator had been discarded and we could not get it back, and HECK!!!, either option had done away with the $1,000 HD gift cards we had been offered by the Home Depot Customer Care Department on 12/15/22. We decided to cancel the purchase and shop somewhere else for a refrigerator. SHAME ON YOU ON THIS SCAMMING PRACTICE, HOME DEPOT. WHERE IS YOUR COMPLIANCE TO NC CHAPTER 75 OF THE CONSUMER PROTECTION STATUTES, HOME DEPOT??

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Home Depot Appliances Company Information

Company Name:
Home Depot
Year Founded:
1978
City:
Atlanta
State/Province:
GA
Country:
United States
Website:
www.homedepot.com