The Home Service Club Reviews

I have been working on fixing my hot water tank for the last month and a half after a month. They finally found a technician to come out to diagnose my hot water tank and their diagnosis was to replace it. They did not like that answer so they canceled that technician and put in another ticket for another one to come out..Couldn’t find one, So I had to find one myself. My technician stated that it also needed a hot water tank replacement, and they told me because of somewhat of sediment on the bottom of the hot water tank that they will not replace the hot water tank. Buyers beware.. it’s not a warranty just a ploy to take your money! They will find any reason to not pay a claim.. The last Lady to lie to me was Star and she said her name is Star..

If I could rate The Home Service Club lower than 1, I would at least rate it -1! This issue continues to be unresolved for the past three months and counting! This experience continues to be inefficient and extremely frustrating! My claim for a leaking refrigerator started on May 19, 2023; we had to disconnect our refrigerator due to the heavy leak on our kitchen floor. This issue continues to be unresolved to date. A technician BTEC Appliance was scheduled by HSC on May 23 for a visit on May 29. Technician arrived late, inspected the refrigerator, mentioned that a water valve part was needed and that he would report to HSC. The requisite $65 was paid to the technician. HSC approved the diagnosis report and BTEC technician was scheduled to return to fix the refrigerator on June 13. He never showed up.

It has been an absolutely frustrating and terrible experience dealing with Home Service Club. While they do answer the phone when called, nothing helpful happens beyond that. The representatives answering may as well be robots because they all use the exact same script and follow a process that is highly inefficient and ineffective if you don’t hit the jackpot in a great technician accepting your claim bid.

I have had nothing but terrible encounters with this company. Literally every single time I have called about an issue they have some system error that prevents them from pulling up my account. I had an electric issue end of 2022, they gave me the runaround so many times just trying to set up a visit. I ended up using the website to set it up and it took around a month before they could send someone out only for them to tell me it was a pre-existing issue and wouldn't fix it. To this day I still have partial power in my home since the areas affected are not used often.

This has got to be the worst business ever. Wish I would have done some research before I chose them for a home appliance warranty. I reported to them that my home ac unit wasn’t working at the end of may. It is now the end of June. I have called them twice. I get the runaround that they are trying to find a contractor in my area. They told me I could pay for it out of pocket and would be reimbursed within 30 days. Well I’m glad I decided to look at their reviews. They find every way they can to not pay your claim. I have tried to call and cancel my policy but oddly I don’t even get a ring tone when I call. It is a Sunday so I will see what happens on Monday. But either way I will be stopping payment to them immediately. Hope this helps others. Please review the company you pick or pick one that has a good reputation.

It is a horrible service. They do not respond to any service calls or claims, and any claims given are denied. They do not do any service calls and basically ghost you. The company is a scam, do not use, you are better off with any other company.

Home Service Club is the worst diction I have ever made. I bought five year of service and I regret. the price is cheap but comparing to the service the gives, I very expensive. Save your time and money and run away from Home service club. They will try to find a way to say it's not covered. I bought service to the Pool equipment and also for off the ground hot spa. I called twice for the Hot SPA, even though they told me it's covered when I bought the policy, after long waiting they told me it's not covered. A few weeks later, I called about pool equipment, after long waiting, they saying "it has been determined that the push pull valve has been physically damaged and is broken, and is now in need of replacement". So, because it need replacement, they saying not cover. My advise, if you’re looking for good home warranty, stay away from Home service club.

Microwave was not working so placed a claim Mar 18, 23. Technician came out for diagnosis and said the capacitor need replacing. Three appointments and six weeks later after replacing fuse, door switch, capacitor, magnetron tube, fuses and transformer, they said that the control panel and thermal switch needed replacing and it was no longer economical to repair. After another delay Home Service Club offered me $191 in lieu of replacement and said that it was their choice as to whether to replace or offer cash settlement.

I purchased the warranty service for 6 years and canceled it in 5 months. They deducted $ 350 for 5 months of coverage as prorated. I reported one incident that my Heating system is not working. One technician came and mentioned the ductwork has been broken and he needs to submit it for approval. I waited for 30 days and there was no response. All this company mentioned is technician did not submit the report. After 30 days they assigned a new technician. He also came and reported the same. However, this guy submitted the report. Next day they rejected the claim as ductwork is not covered. Then I show them the document where they mentioned it is covered.

I submitted a claim on 02/02/2023 for my Refrigerator Icemaker as it wasn't dispensing ice. On my account's home page, it states that it is covered under my plan. The technician came out on 02/06/2023 and told me I need a new motor and he would let the company know what's going on. On 02/13/2023, I got an email stating that the claim was denied because the icemaker is not covered. It says it's covered on my account's home page but it states it is NOT covered in the fine print under Terms and Conditions. I appealed the outcome and they said the best they can do is pay $100.00 towards the repair. I paid my service fee and now I have to come out of pocket again to pay for the remainder.

I put in a claim with HSC on Dec 27th to repair my water heater. They ended up assigning two different vendors which did not show up or call me to cancel. I called HSC numerous times and as of Feb 6th 2023 still no vendor has shown up, repeated calls back to HSC has no effect or results...Don't get this company!!

I've been trying to get a PLUMBER for over 2 mo so far! 1) They can't find service providers in my mid sized town. They let me find someone, but no one will come out and sit around waiting for them to approve their quote. 2) They do keep assigning me the same provider who doesn't seem to be licensed. Neither they nor the provider will give me proof of license, so I have to assume not licensed (not on the state or city roster either). 3) Can't talk to a supervisor if you have trouble. 4) They can't help you decide if you need a plumber or appliance provider so I guessed wrong and now I have to pay 2 providers (if I can get a plumber). AWFUL. AWFUL. AWFUL!

I submitted a claim online for a leaking pipe that was flooding a bedroom. I got one email that said they would be in touch about a technician, but HSC couldn't find a technician so they canceled the claim without calling or sending an email - zero communication. Of course we fixed the leaking pipe! And now they are saying that they don't reimburse work done. Ridiculous -- don't count on them if you have an emergency.

I used Home Service Club to support my Rental in Rhode Island. I renewed my warranty for 6 years, but ended up selling the home halfway into the 1st year. Initially, I called to ask about refunding 5 of the years and transferring the name of the warranty to the new owners. I was told it would be 'no problem'! In the meantime, there was an issue noticed in a walkthrough of the property, so I asked a technician to look at it. There was a leak suspected in a bathroom; it should've been fairly easy to fix, but required getting into the wall.

When I got this warranty the representative I spoke to assured me it was fine that my home was old and they would cover systems and appliances with wear and tear. I signed up in June 2019. Then in December 2020 my water heater failed. My claim was denied and no help was given because of every little thing they could find wrong with it that they would not cover. Fast forward to December of 2021: a pipe burst. My claim was denied. Cost of repair was $650 out of pocket. HSC wouldn't have offset any of that until I said I was going to cancel. I agreed to stay on when they offered to reimburse some of what I paid to get it fixed.

My first time using the HSC was for a Dishwasher repair board replacement. The total price was approx $300. Guess who got the bill? I got the bill. Not only did I get the bill I got two bills for different amounts for the same job. 4 calls to HSC each time "We're very sorry, we'll email Sears," blah, blah. All lies. After months of dealing with Sears billing I got sent to collections. I finally just got an email from Sears billing stating HSC does not pay their bills and it falls on the customer to pay. They only pay about 1/3 of whatever it is if you're lucky. I've been dealing with this for months. "No Worries Just Service"

I called the company to place a service call on June 28th to address my A/C unit. The company outsources the work with various companies. Tech assigned to address my issue arrived at my home and was in my home for less than 5 minutes. Charged me $95 and told me he would get authorization from The Home Service Club and would have to return. I asked what the problem/diagnosis was but he could not answer. So basically I just paid him $95 for nothing. He said he would contact me. 2 weeks passed and I did not hear from him or the Home Service Club so I called The Home Service Club and they said they would escalate the problem and would contact me in 24 hours. Well today is July 28th so I called them again since I never heard back and they simply told me they would have another tech/company come to my house.

These guys took over three months to fix our oven only to lowball the replacement cost. They came in at the original price of a 25 year old oven. They tried to fix the unit but didn't and left the unit inoperable for three months.

After spending a good week reviewing multiple home warranty plans with several companies and being lied to, I mentioned to the HSC Warranty sales rep that I was quite concerned with the dishonesty and wasting of my time with these other companies who are quick to make false promises to get a sale. The HSC Warranty sales rep assured me this would not be the case, but it actually was the case. I realized after reading the plan, he blatantly lied to me. I made several attempts to complain to his supervisor and the president of the company. Crickets. This company is operating in an unethical manner and doesn't seem to want to make it right. Buyer beware and read the fine print in the plan.

I filed a claim on my broken dryer. HSC sent a technician out and I paid the $65. The next 2 weeks I was calling back and forth with HSC regarding the next steps. Found out that the tech that HSC sent out was a fraud, took my money and NEVER filed a diagnostic report!! After several attempts to reach the tech HSC offered to send someone else out. *(My family was very upset because we realized that we had a unmoral person that was sent in our house by HSC) Finally 3 weeks later a tech came out (did a great job) BUT the dryer would need to be replaced.

My Whirlpool stainless steel dishwasher stopped working correctly, called HSC and they sent out their repair man. After paying his $95.00 inspection fee he determined that the washer motor and the venting fan needed replacement. Cost of a new dishwasher would be less than trying to repair it. After repeated calls I was assigned “Sean” as my case manager who I finally spoke to after 3 weeks. He offered me $245.00 of Lowe's gift cards as a settlement. I explained to him that the cheapest decent dishwasher was over $500.00 and I would still be responsible for the delivery and installation to the tune of $210.00. According to the contract section E #15 it states that HSC will pay up to $600.00 for access, diagnosis, repair, or replacement of a covered dishwasher. He was adamant as to his offer and I asked for a supervisor who I spoke to today. She also was adamant with the $245.00 offer.

Beware!!! They give all kinds of reassurance, even negotiate a great final price, however they don’t send you the fine print contract until you purchase the agreement. Three months after initially purchasing the warranty I called to fix a toilet leak. 2 plumbers canceled in a span of 4 weeks and I ended up fixing it myself. Then the next month called because I noticed my AC was leaking and my service call was $65. The technician spoke to Home Service Club for authorization without my knowledge to run a diagnostic test, which they authorized and after they found the leak wanted me to pay an additional $180 to something I wasn’t even a part of a conversation. Total cost for a new coil $ 3700 and they are not covering due to rust and erosion. I’m currently appealing it.

Was a customer of this company for 2 years and filed my first claim in December of 2021 for my water heater. The company they sent advised me that my hot water heater needed to be replaced. I was responsible for paying 75.00 fee for them to come and access the issue and 1275.00 and the Home Service Club paid 425.00. It in March of 2022 my hot water heater stopped working and HSC advised me that I had to go through the warranty company for the heater. I called the water heater company and was advised they would send out the part but I had to find someone on my own to install it. A plumber came by who advised me that, I am missing the drip pan, the pole that was used is not up to code, it was not tightly secured into place and they used a dryer vent to connect the heater.

The Home Service Club is the WORST home warranty company we've ever worked with. Do not buy a policy with them. I’ve spent several hours calling their company to follow up on service requests and their communication and service is horrible. I’ve had 3 work orders and were wrongly denied coverage on ALL of them which wasted a lot of our time and money. When I disputed the decisions, they gave me the same runaround and refused to cover any repairs. The company could not find a technician to contract with them so I had to find my own on all my claims. They authorized me to find my own tech and said I would be reimbursed the difference I paid for the service call fee (which was always much more than $65 that was the contracted amount I was responsible for per policy) but I never received any reimbursements.

I initiated a claim with HSC in July, 2021 to address a plumbing leak resolved to no avail. The Log Doctor was assigned my claim although they have a "F" rating with the Better Business Bureau and have had 4 claims opened in the past 3 years. Customer Service, King, Allen and other Help Desk staff informed me that I have no "right of refusal" and can't request a more qualified contractor. Why was a plumbing job assigned to a Fireplace Company. Utterly ludicrous. I give this company an "F". Their Help Desk could care less about their customers and our #1 investments (our homes) which we work hard to acquire and maintain. Buyer beware and know what to expect when you choose this company.

I signed up for the most comprehensive package. When I filed a claim for my hot tub, I was told they couldn't find a service contractor and I would have to advance all the money. If I wanted it fixed, that was my only option. After the diagnosis of the hot tub problem, my claim was denied and refusal to reimburse the $156.80 minus deductible of $65. The denial was for parts that were not part of my hot tub, but of an internal heating home system. I filed a complaint with the Better Business Bureau.

This company is quick to take your money and extremely delayed to refund what is due. It is impossible to speak to a manager, and they do not seem to value customers, only their money which is concerning. They are not easy to work with, and I am starting to suspect illegal activity given the nature of my current situation with them. I highly recommend not using them.

It appears they do promise more than what has been delivered, UGH! I am not sure the technicians are qualified except for making sure they receive service fees. Then you wait for your claim, the email that seems to be lost in cyberspace, after multiple calls you finally receive it, but it doesn't make much sense, then you have to go round and round to understand why they have denied paying for something the contract clearly states, but they find some loop hole that their technician wrote that's not true. Then you go round and round again.... Still waiting for (2) Claims to be taken care of 6 weeks later. But it is difficult to talk with the Claims person who is always on the phone and unfortunately I too am working and miss their call. I hope to be able to change this review soon!

The Home Service Club is a supposedly Home Warranty Company. Unfortunately when a claim is reported, they will invent false claims in order not to reimburse you for your failing appliance. Even with a detailed report from a Repair Technician that suggests the unit is not repairable and needs to be replace. This company operates fraudulently in changing wording to deny most claims and leaves the client replacing out of pocket themselves. DO NOT USE OR SIGN UP WITH THIS COMPANY! WASTE OF MONEY AND YOUR TIME!

I canceled my policy back in March. The customer service department told me I would have my refund in 90 days. It is now the middle of September and I have been calling every day for the last month requesting to talk to a supervisor to find out why refund has not been processed. Customer service tells me they can not provide me a number for accounting which is who is supposed to process my refund.

When I was signing up I told the person that I was unhappy with my current home warranty and I had trouble to find a qualified technician for my Viking refrigerator. He promised that I can choose my Technician and they can only verify that the technician is qualified so I called viking and got the authorized dealer to send the technician. And now the HSC says that they do not support outside technicians so I decided to cancel it and it's been 3 days that they are supposed to call me in order to cancel the policy. Who knows if I get any of my money back.

About home warranty club HSC company they phone Number (800) 601-1009. STAY AWAY FROM Home Service Club Warranty!!! My experience has been a nightmare. Read any of the reviews (the honest ones, anyway), and you will see precisely how they operate. Their business model is to take the customer’s money, give them nothing but headaches in return. Agents are full of promises never delivered on.

I had a sewage plumbing issues along with other home issues. Water heater's recommended to be changed also. It takes weeks to get service. It takes many hours on the phone to get anywhere that leads to getting nowhere. They sent me a email I have not received. They say they sent again and again yet I don’t have it. Pertaining to my water heater they can’t talk to me about the water heater replacement till I answer the email I didn’t get. They only said they’re pay 152 for a the plumbing bill that was $447 that I paid. They haven’t paid me back anything yet. They told me to find the plumber because they could not.

We just moved to the new house in So California Laguna Niguel. Most appliances 3-5 years old and we decided to buy Home insurance to have protection as promised by company policies. 2 months in policy our washer failed. Insurance sent a technician for valuation for our cost $75. Then they disappear. Multiple calls to Customer support for more than 2 weeks were not answered. We have been told that they are not authorized to provide information and suggested wait for the Email from the claims department. Eventually, after ~2.5 weeks Kim (ext. **) from the Claims call us and told us that Washer is not covered (even in the policy said it is) because it's only 1.5 months into policy. Then I've read reviews on this site. All of them exactly the same. They will do everything and anything to not pay your claim. Stay away from this company. I'm calling my Credit Card to Dispute my membership and cancel insurance policy ASAP...

After six weeks of begging for a/c service in 100 degree weather. This company did not send me a service representative. I asked multiple times to speak to a supervisor to no avail. I finally had to hire my own a/c contractor and pay out of pocket. I then cancelled my 3 year policy after 8 months. This company owes me $1,056. It has been over a year. I have been dealing with this company, making multiple phone calls and multiple emails. I have yet to receive any response from this company. This level of incompetence is unbelievable.

I was informed by HRC’s Senior Case Manager Victoria W. on 7/21/21 that they were going to send me a check for the amount of $1,133.34 that was owed to me by Axiom. She asked me once more to verify my address and I received her confirmation on 7/23/21 that she received the corrected address. Initially she gave an address somewhere in Virginia, and I live in California – not sure whose address the Virginia one was…. I updated my review status to 5 stars for their prompt handling of my case and was ecstatic at getting my funds returned to me.

The HSC has a BBB service rating of C because their site is a fraud. As of today, I have called them 10 times and have not been able to get to cancelations to get my money back. They denied all requests even though their website said it is covered (gas leak, rust). They are a call center and will not transfer to a person that can actually help. I don't have any way of getting my money back even after requesting it over the phone for a week. You should know to steer clear of this fraudulent company.

STAY AWAY FROM Home Service Club Warranty!!! My experience has been a nightmare. Read any of the reviews (the honest ones, anyway), and you will see precisely how they operate. Their business model is to take the customer’s money, give them nothing but headaches in return. Agents are full of promises never delivered on.

Updated on 06/22/2021: Since complimenting the company on this forum June 8 I have received 6 of my 7 refunds - LONG OVERDUE - cancellations April 8 + 30 business days = MAY 20.... First refund received June 10 = 42 business days. THEIR ACCOUNTS PAYABLE PROMISE IS "30-45 DAYS FOR REFUND". Second set of two refunds received June 11 - 43 business days. Third set of two refunds received June 15 - 45 business days. Calling the administrator everyday - no answer, left recording - 9 days in a row now.... No response. $750 refund held 53 working/business days past cancellation date..!! **Just another reason to not do business with home service club**. FYI - email to hscservice@hscwarranty.com DOES GET ACTION (but no communication!).

DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY. I've had Home Service Club (HSC Warranty) for more than 6 years. Previously, I had issues with the only claim I ever filed. They did not approve the service for over a month while I went without a gas water heater. I had to get it repaired on my own and then file for reimbursement. They only approved less than 50% of the cost and did not pay, but rather gave me a credit for monthly payments. I still continued the warranty, but then this year, suddenly I did not receive a monthly statement nor did the automatic payment get deducted. I contacted HSC and was told their system was being upgraded and all would be well in a day or two. They could not accept any payment over the phone since the system was down. I could not log into my account either. The login would just return to the login page.