The Home Service Club Reviews

This has got to be the worst business ever. Wish I would have done some research before I chose them for a home appliance warranty. I reported to them that my home ac unit wasn’t working at the end of may. It is now the end of June. I have called them twice. I get the runaround that they are trying to find a contractor in my area. They told me I could pay for it out of pocket and would be reimbursed within 30 days. Well I’m glad I decided to look at their reviews. They find every way they can to not pay your claim. I have tried to call and cancel my policy but oddly I don’t even get a ring tone when I call. It is a Sunday so I will see what happens on Monday. But either way I will be stopping payment to them immediately. Hope this helps others. Please review the company you pick or pick one that has a good reputation.

It is a horrible service. They do not respond to any service calls or claims, and any claims given are denied. They do not do any service calls and basically ghost you. The company is a scam, do not use, you are better off with any other company.

Home Service Club is the worst diction I have ever made. I bought five year of service and I regret. the price is cheap but comparing to the service the gives, I very expensive. Save your time and money and run away from Home service club. They will try to find a way to say it's not covered. I bought service to the Pool equipment and also for off the ground hot spa. I called twice for the Hot SPA, even though they told me it's covered when I bought the policy, after long waiting they told me it's not covered. A few weeks later, I called about pool equipment, after long waiting, they saying "it has been determined that the push pull valve has been physically damaged and is broken, and is now in need of replacement". So, because it need replacement, they saying not cover. My advise, if you’re looking for good home warranty, stay away from Home service club.

Microwave was not working so placed a claim Mar 18, 23. Technician came out for diagnosis and said the capacitor need replacing. Three appointments and six weeks later after replacing fuse, door switch, capacitor, magnetron tube, fuses and transformer, they said that the control panel and thermal switch needed replacing and it was no longer economical to repair. After another delay Home Service Club offered me $191 in lieu of replacement and said that it was their choice as to whether to replace or offer cash settlement.

I purchased the warranty service for 6 years and canceled it in 5 months. They deducted $ 350 for 5 months of coverage as prorated. I reported one incident that my Heating system is not working. One technician came and mentioned the ductwork has been broken and he needs to submit it for approval. I waited for 30 days and there was no response. All this company mentioned is technician did not submit the report. After 30 days they assigned a new technician. He also came and reported the same. However, this guy submitted the report. Next day they rejected the claim as ductwork is not covered. Then I show them the document where they mentioned it is covered.

I submitted a claim on 02/02/2023 for my Refrigerator Icemaker as it wasn't dispensing ice. On my account's home page, it states that it is covered under my plan. The technician came out on 02/06/2023 and told me I need a new motor and he would let the company know what's going on. On 02/13/2023, I got an email stating that the claim was denied because the icemaker is not covered. It says it's covered on my account's home page but it states it is NOT covered in the fine print under Terms and Conditions. I appealed the outcome and they said the best they can do is pay $100.00 towards the repair. I paid my service fee and now I have to come out of pocket again to pay for the remainder.

I put in a claim with HSC on Dec 27th to repair my water heater. They ended up assigning two different vendors which did not show up or call me to cancel. I called HSC numerous times and as of Feb 6th 2023 still no vendor has shown up, repeated calls back to HSC has no effect or results...Don't get this company!!

I've been trying to get a PLUMBER for over 2 mo so far! 1) They can't find service providers in my mid sized town. They let me find someone, but no one will come out and sit around waiting for them to approve their quote. 2) They do keep assigning me the same provider who doesn't seem to be licensed. Neither they nor the provider will give me proof of license, so I have to assume not licensed (not on the state or city roster either). 3) Can't talk to a supervisor if you have trouble. 4) They can't help you decide if you need a plumber or appliance provider so I guessed wrong and now I have to pay 2 providers (if I can get a plumber). AWFUL. AWFUL. AWFUL!

I submitted a claim online for a leaking pipe that was flooding a bedroom. I got one email that said they would be in touch about a technician, but HSC couldn't find a technician so they canceled the claim without calling or sending an email - zero communication. Of course we fixed the leaking pipe! And now they are saying that they don't reimburse work done. Ridiculous -- don't count on them if you have an emergency.

I used Home Service Club to support my Rental in Rhode Island. I renewed my warranty for 6 years, but ended up selling the home halfway into the 1st year. Initially, I called to ask about refunding 5 of the years and transferring the name of the warranty to the new owners. I was told it would be 'no problem'! In the meantime, there was an issue noticed in a walkthrough of the property, so I asked a technician to look at it. There was a leak suspected in a bathroom; it should've been fairly easy to fix, but required getting into the wall.

When I got this warranty the representative I spoke to assured me it was fine that my home was old and they would cover systems and appliances with wear and tear. I signed up in June 2019. Then in December 2020 my water heater failed. My claim was denied and no help was given because of every little thing they could find wrong with it that they would not cover. Fast forward to December of 2021: a pipe burst. My claim was denied. Cost of repair was $650 out of pocket. HSC wouldn't have offset any of that until I said I was going to cancel. I agreed to stay on when they offered to reimburse some of what I paid to get it fixed.

My first time using the HSC was for a Dishwasher repair board replacement. The total price was approx $300. Guess who got the bill? I got the bill. Not only did I get the bill I got two bills for different amounts for the same job. 4 calls to HSC each time "We're very sorry, we'll email Sears," blah, blah. All lies. After months of dealing with Sears billing I got sent to collections. I finally just got an email from Sears billing stating HSC does not pay their bills and it falls on the customer to pay. They only pay about 1/3 of whatever it is if you're lucky. I've been dealing with this for months. "No Worries Just Service"

I called the company to place a service call on June 28th to address my A/C unit. The company outsources the work with various companies. Tech assigned to address my issue arrived at my home and was in my home for less than 5 minutes. Charged me $95 and told me he would get authorization from The Home Service Club and would have to return. I asked what the problem/diagnosis was but he could not answer. So basically I just paid him $95 for nothing. He said he would contact me. 2 weeks passed and I did not hear from him or the Home Service Club so I called The Home Service Club and they said they would escalate the problem and would contact me in 24 hours. Well today is July 28th so I called them again since I never heard back and they simply told me they would have another tech/company come to my house.

These guys took over three months to fix our oven only to lowball the replacement cost. They came in at the original price of a 25 year old oven. They tried to fix the unit but didn't and left the unit inoperable for three months.

After spending a good week reviewing multiple home warranty plans with several companies and being lied to, I mentioned to the HSC Warranty sales rep that I was quite concerned with the dishonesty and wasting of my time with these other companies who are quick to make false promises to get a sale. The HSC Warranty sales rep assured me this would not be the case, but it actually was the case. I realized after reading the plan, he blatantly lied to me. I made several attempts to complain to his supervisor and the president of the company. Crickets. This company is operating in an unethical manner and doesn't seem to want to make it right. Buyer beware and read the fine print in the plan.

I filed a claim on my broken dryer. HSC sent a technician out and I paid the $65. The next 2 weeks I was calling back and forth with HSC regarding the next steps. Found out that the tech that HSC sent out was a fraud, took my money and NEVER filed a diagnostic report!! After several attempts to reach the tech HSC offered to send someone else out. *(My family was very upset because we realized that we had a unmoral person that was sent in our house by HSC) Finally 3 weeks later a tech came out (did a great job) BUT the dryer would need to be replaced.

My Whirlpool stainless steel dishwasher stopped working correctly, called HSC and they sent out their repair man. After paying his $95.00 inspection fee he determined that the washer motor and the venting fan needed replacement. Cost of a new dishwasher would be less than trying to repair it. After repeated calls I was assigned “Sean” as my case manager who I finally spoke to after 3 weeks. He offered me $245.00 of Lowe's gift cards as a settlement. I explained to him that the cheapest decent dishwasher was over $500.00 and I would still be responsible for the delivery and installation to the tune of $210.00. According to the contract section E #15 it states that HSC will pay up to $600.00 for access, diagnosis, repair, or replacement of a covered dishwasher. He was adamant as to his offer and I asked for a supervisor who I spoke to today. She also was adamant with the $245.00 offer.

Beware!!! They give all kinds of reassurance, even negotiate a great final price, however they don’t send you the fine print contract until you purchase the agreement. Three months after initially purchasing the warranty I called to fix a toilet leak. 2 plumbers canceled in a span of 4 weeks and I ended up fixing it myself. Then the next month called because I noticed my AC was leaking and my service call was $65. The technician spoke to Home Service Club for authorization without my knowledge to run a diagnostic test, which they authorized and after they found the leak wanted me to pay an additional $180 to something I wasn’t even a part of a conversation. Total cost for a new coil $ 3700 and they are not covering due to rust and erosion. I’m currently appealing it.

Was a customer of this company for 2 years and filed my first claim in December of 2021 for my water heater. The company they sent advised me that my hot water heater needed to be replaced. I was responsible for paying 75.00 fee for them to come and access the issue and 1275.00 and the Home Service Club paid 425.00. It in March of 2022 my hot water heater stopped working and HSC advised me that I had to go through the warranty company for the heater. I called the water heater company and was advised they would send out the part but I had to find someone on my own to install it. A plumber came by who advised me that, I am missing the drip pan, the pole that was used is not up to code, it was not tightly secured into place and they used a dryer vent to connect the heater.

The Home Service Club is the WORST home warranty company we've ever worked with. Do not buy a policy with them. I’ve spent several hours calling their company to follow up on service requests and their communication and service is horrible. I’ve had 3 work orders and were wrongly denied coverage on ALL of them which wasted a lot of our time and money. When I disputed the decisions, they gave me the same runaround and refused to cover any repairs. The company could not find a technician to contract with them so I had to find my own on all my claims. They authorized me to find my own tech and said I would be reimbursed the difference I paid for the service call fee (which was always much more than $65 that was the contracted amount I was responsible for per policy) but I never received any reimbursements.

I initiated a claim with HSC in July, 2021 to address a plumbing leak resolved to no avail. The Log Doctor was assigned my claim although they have a "F" rating with the Better Business Bureau and have had 4 claims opened in the past 3 years. Customer Service, King, Allen and other Help Desk staff informed me that I have no "right of refusal" and can't request a more qualified contractor. Why was a plumbing job assigned to a Fireplace Company. Utterly ludicrous. I give this company an "F". Their Help Desk could care less about their customers and our #1 investments (our homes) which we work hard to acquire and maintain. Buyer beware and know what to expect when you choose this company.

I signed up for the most comprehensive package. When I filed a claim for my hot tub, I was told they couldn't find a service contractor and I would have to advance all the money. If I wanted it fixed, that was my only option. After the diagnosis of the hot tub problem, my claim was denied and refusal to reimburse the $156.80 minus deductible of $65. The denial was for parts that were not part of my hot tub, but of an internal heating home system. I filed a complaint with the Better Business Bureau.

This company is quick to take your money and extremely delayed to refund what is due. It is impossible to speak to a manager, and they do not seem to value customers, only their money which is concerning. They are not easy to work with, and I am starting to suspect illegal activity given the nature of my current situation with them. I highly recommend not using them.

It appears they do promise more than what has been delivered, UGH! I am not sure the technicians are qualified except for making sure they receive service fees. Then you wait for your claim, the email that seems to be lost in cyberspace, after multiple calls you finally receive it, but it doesn't make much sense, then you have to go round and round to understand why they have denied paying for something the contract clearly states, but they find some loop hole that their technician wrote that's not true. Then you go round and round again.... Still waiting for (2) Claims to be taken care of 6 weeks later. But it is difficult to talk with the Claims person who is always on the phone and unfortunately I too am working and miss their call. I hope to be able to change this review soon!

The Home Service Club is a supposedly Home Warranty Company. Unfortunately when a claim is reported, they will invent false claims in order not to reimburse you for your failing appliance. Even with a detailed report from a Repair Technician that suggests the unit is not repairable and needs to be replace. This company operates fraudulently in changing wording to deny most claims and leaves the client replacing out of pocket themselves. DO NOT USE OR SIGN UP WITH THIS COMPANY! WASTE OF MONEY AND YOUR TIME!

I canceled my policy back in March. The customer service department told me I would have my refund in 90 days. It is now the middle of September and I have been calling every day for the last month requesting to talk to a supervisor to find out why refund has not been processed. Customer service tells me they can not provide me a number for accounting which is who is supposed to process my refund.

When I was signing up I told the person that I was unhappy with my current home warranty and I had trouble to find a qualified technician for my Viking refrigerator. He promised that I can choose my Technician and they can only verify that the technician is qualified so I called viking and got the authorized dealer to send the technician. And now the HSC says that they do not support outside technicians so I decided to cancel it and it's been 3 days that they are supposed to call me in order to cancel the policy. Who knows if I get any of my money back.

About home warranty club HSC company they phone Number (800) 601-1009. STAY AWAY FROM Home Service Club Warranty!!! My experience has been a nightmare. Read any of the reviews (the honest ones, anyway), and you will see precisely how they operate. Their business model is to take the customer’s money, give them nothing but headaches in return. Agents are full of promises never delivered on.

I had a sewage plumbing issues along with other home issues. Water heater's recommended to be changed also. It takes weeks to get service. It takes many hours on the phone to get anywhere that leads to getting nowhere. They sent me a email I have not received. They say they sent again and again yet I don’t have it. Pertaining to my water heater they can’t talk to me about the water heater replacement till I answer the email I didn’t get. They only said they’re pay 152 for a the plumbing bill that was $447 that I paid. They haven’t paid me back anything yet. They told me to find the plumber because they could not.

We just moved to the new house in So California Laguna Niguel. Most appliances 3-5 years old and we decided to buy Home insurance to have protection as promised by company policies. 2 months in policy our washer failed. Insurance sent a technician for valuation for our cost $75. Then they disappear. Multiple calls to Customer support for more than 2 weeks were not answered. We have been told that they are not authorized to provide information and suggested wait for the Email from the claims department. Eventually, after ~2.5 weeks Kim (ext. **) from the Claims call us and told us that Washer is not covered (even in the policy said it is) because it's only 1.5 months into policy. Then I've read reviews on this site. All of them exactly the same. They will do everything and anything to not pay your claim. Stay away from this company. I'm calling my Credit Card to Dispute my membership and cancel insurance policy ASAP...

After six weeks of begging for a/c service in 100 degree weather. This company did not send me a service representative. I asked multiple times to speak to a supervisor to no avail. I finally had to hire my own a/c contractor and pay out of pocket. I then cancelled my 3 year policy after 8 months. This company owes me $1,056. It has been over a year. I have been dealing with this company, making multiple phone calls and multiple emails. I have yet to receive any response from this company. This level of incompetence is unbelievable.

I was informed by HRC’s Senior Case Manager Victoria W. on 7/21/21 that they were going to send me a check for the amount of $1,133.34 that was owed to me by Axiom. She asked me once more to verify my address and I received her confirmation on 7/23/21 that she received the corrected address. Initially she gave an address somewhere in Virginia, and I live in California – not sure whose address the Virginia one was…. I updated my review status to 5 stars for their prompt handling of my case and was ecstatic at getting my funds returned to me.

The HSC has a BBB service rating of C because their site is a fraud. As of today, I have called them 10 times and have not been able to get to cancelations to get my money back. They denied all requests even though their website said it is covered (gas leak, rust). They are a call center and will not transfer to a person that can actually help. I don't have any way of getting my money back even after requesting it over the phone for a week. You should know to steer clear of this fraudulent company.

STAY AWAY FROM Home Service Club Warranty!!! My experience has been a nightmare. Read any of the reviews (the honest ones, anyway), and you will see precisely how they operate. Their business model is to take the customer’s money, give them nothing but headaches in return. Agents are full of promises never delivered on.

Updated on 06/22/2021: Since complimenting the company on this forum June 8 I have received 6 of my 7 refunds - LONG OVERDUE - cancellations April 8 + 30 business days = MAY 20.... First refund received June 10 = 42 business days. THEIR ACCOUNTS PAYABLE PROMISE IS "30-45 DAYS FOR REFUND". Second set of two refunds received June 11 - 43 business days. Third set of two refunds received June 15 - 45 business days. Calling the administrator everyday - no answer, left recording - 9 days in a row now.... No response. $750 refund held 53 working/business days past cancellation date..!! **Just another reason to not do business with home service club**. FYI - email to hscservice@hscwarranty.com DOES GET ACTION (but no communication!).

DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY. I've had Home Service Club (HSC Warranty) for more than 6 years. Previously, I had issues with the only claim I ever filed. They did not approve the service for over a month while I went without a gas water heater. I had to get it repaired on my own and then file for reimbursement. They only approved less than 50% of the cost and did not pay, but rather gave me a credit for monthly payments. I still continued the warranty, but then this year, suddenly I did not receive a monthly statement nor did the automatic payment get deducted. I contacted HSC and was told their system was being upgraded and all would be well in a day or two. They could not accept any payment over the phone since the system was down. I could not log into my account either. The login would just return to the login page.

Back in Nov 2020, I had to cancel my policy due to their inadequate handling of my claim. They said they would process a refund (about half what I had paid for the policy 4 months earlier). To date, every month I call asking for a status on the refund, I get the same answer, they "can't transfer me to the refunds dept they can only submit a request". It's nearly June 2021 and I get the same answer. You cannot escalate the call, there is "no supervisor in the building." The Home Service Club is anything but home service. I am so sorry I ever was a customer of theirs. I do not recommend this company to anyone.

Do not use the company. The price per month may seem appealing but you are far better off saving it in a savings account for the moment something breaks. Case 1 my stove wasn't working properly. Came with the house in bought less than a year prior. They sent their chosen contractor out for a $75 copay. He was late and took 15 minutes to tell me it's broken and he will have to come back with parts. Weeks later I have to call HSW for an update to be told they were informed it's electrical and recommended full replacement since parts are backorder indefinitely. But by the way that's not covered.

I'm very regret to waste money on this home warranty. I tried to request service several times during my warranty period, but all the request took weeks to schedule and and the most angry thing was that even when. the contractor was at my space, they always tried to find reasons to refuse to cover my cost? why I need this warranty, useless at all. I should have done more research before I brought it.

I am wondering if The Home Service Club does provide any warranty service at all. We were enrolled with their service for more than year and a half when we for the first time had to make a call for a Warranty service for something inexpensive as a garbage disposal. They did not provide a service, kept delaying, charged us additional $75 for service call and never despatched a repairman. This was totally ripoff /robbery. We called them mostly every day for 3 weeks and asked for the status, reiterated our issue and with no progress and they keep telling us they were working on it internally. At one point they told us they handed over to Lowe’s for repair but did not give us work order number for Lowe’s to trace. We called the Lowe’s to find out and they were more helpful trying to track a work order on their system but never found anything.

I signed up with Home Service Club for a warranty on my Home Appliances. I submitted a claim for a broken Microwave oven and from the start received the run-around. First they said because of the age of the equipment (2013) they wanted ME to purchase a new microwave and they would spot me the $75.00 service fee...really? I said, "No I wanted my oven repaired, that's why I purchase a warranty..." A tech was sent out after two more weeks. I paid the $75.00 service fee and he found a damaged part. He called for repair authorization...and that took another week and a half..

Old AC unit has been repaired 3 times in past 4 yrs. Compressor has finally gone out and will have to replace AC and furnace due to age (30 yrs old). Technician reported to HSC that this was normal wear and tear, but they say the pictures tech sent them shows rust on outside unit. Every time it has been worked on and parts replaced not one tech reported rust or told us this was a problem. They just replaced part that wore out and said everything else was ok.

I would give HSC warranty a zero if I could due to the quality of repairman they provided and warranty coverage.

My husband and I have been trying to cancel our contract with this company for the last 4 months. We have called and emailed numerous times, and we still have not received any contact from the company's accounting department. We cancelled because we paid upfront over 3 thousand dollars for 5 years to cover home related items in our new home. We thought this was the sensible and responsible thing to do so we would not need to feel stressed is anything broke. After almost 2 years, our washing machine broke. After over two months, they finally responded and told us that they refused to send someone to our home because our washing machine was old.

Have them for 3 properties in VA and SC. They have limited techs so unacceptably long time to get anyone. They find any way to get out of their coverage and deny claims. Rude customer service. Long response times or get ignored and no reply or call back. Issues with AC took over a month to get tech to come out and they denied claim to fix. Other issues with AC at other property took over 2 weeks+ to fix. They just expect you to stay without AC! They approved a microwave replacement a year ago and have yet to go out and replace it. I’m constantly having to follow up and talk to different people cause they have high turnover. They are a scam... Stay away!

I purchased a home a year and a half ago (in 2019), the home warranty was then Called Axiom Home warranty. When I renewed it in 2020 they changed their name to (The Home Service Club) and did not need any of their services until 8/4/2020. I submitted a claim for "Plumbing Systems (faucets)" that is clearly in the contract description of covered services and was issued a claim number. I also received an email with the confirmation and another with the information of the Technician information (GreenLife Plumbing) on 8/10/2020.

Let me start by saying that I do not recommend this company one bit. This review dates back to September/October 2019. I am writing this review now because I am still dealing with the fallout of dealing with this company. My HVAC unit had a crack in the heat exchanger and the company claimed that this was not a mechanical failure of the unit. I have a master’s in mechanical engineering with a strong background in thermal systems, so I know a bit about how a heat exchanger works.

From day 1, they have denied covering ANYTHING finding some fine print or loophole in the so-called contract. Cover pest-control but not bees.. Cover HVAC but not "wear and tear". Not their responsibility.

The Home Service Club is a fraudulent company. They do not provide the service that you pay them to do. They will not send technicians to service your appliances and their customer service is the worst in the industry. Please save your time, money and energy and take your business elsewhere.

I do not recommend this company. We signed up with Home Service Club in May 2020 when we purchased a new home. I was told that all appliances were covered and if they could not be fixed they would be replaced with a new unit. Well our refrigerator broke shortly after we moved in. I filed a claim. First problem was it took almost 2 weeks just to get a technician out to see if our refrigerator could be fixed (and that was with numerous calls to Home Service Club asking for status and when we could expect someone).

I purchased a 3 year warranty less than a year ago. A couple months later, my washing machine broke. They would not repair or replace it, just give me a 200 credit at Lowe's toward a new one. Two months later, my master bathroom shower starts leaking. Took a week to get someone out, and then another week for them to deny the claim. "Corrosion" is not covered. It seems that nothing is covered. I cancelled on July 20th. They said I would have a check in 4 to 6 weeks. It is Sept 30th and they still have not issued a check. Oh, and my "scheduled" refund, if I ever get it, is less than 2/3rd of what I paid, even though I had the policy for around 6 months and they paid out nothing. The only reason I am cancelling is because they refuse to cover anything. Don't throw your money away!!!!

After publishing the review, I got a call from HSC. I am offered a refund amount that matches my expectation. So I am satisfied with this refund part of the HSC experience. Though their offer is in exchange for this follow up to my original review regarding the resolution, fine, that is fair enough. I fulfill my part of the deal by resolving this review, let's see if they follow through their part of the deal and how fast I get my refund.

Pathetic service... I have canceled the contract on 23rd July 2020 and still waiting for the refund. The customer care doesn't really care. All they say is they have messaged Refund department and they will get back. No commitment... prefer not to do business with HSC.

My air conditioner had a minor problem that caused it to no longer work. After having the estimate and diagnosis performed within 24 hours, HSC has essentially paused communication. It’s been nearly 2 weeks and no news. I just want to know if my repair has been approved, but the company refuses to let me know and I’m given the run-around that it’s pending.

Salesman that first contacted me to go with HSC was not honest about the company not depreciating any appliance that needed to be replaced. They offered me $75.00 for my washing machine and no customer service will return calls. I have called many times and sent emails for the company to listen to recorded conversation between me and their salesman to prove that he told me company does not depreciate appliance that needed to be replaced because they even would not send repairman and told me they would only give me $75.00 to buy a new one.

I would NOT recommend this company whatsoever. I bought a three year agreement for my home service which was mistake number one. I had an AC Unit not cooling my house. I called them and two weeks later I called back because they never responded to me. Finally they called someone in another town to service me which I still have never heard back from and this is 6 months later. So I called The Home Service Club again and cancelled my account with them. They told me back in April I would be receiving my partial refund back within two months. This in now September 2020 and I still haven't received anything back. I have called numerous times and they put me on hold for a while and then comes back to tell me someone will call me back which has never happened. This company has not been credible and buyer beware! I have also emailed them but NO RESPONSE on that either.

This is my very first time with HSC and the first time to request service. My AC stopped working, I requested service on Tuesday. On Wednesday they assigned me to a contractor which I have to call and schedule an appointment. I called the contractor the same day who gave me an appointment for Friday. I waited and waited on Friday no one came. I called back no response I called HSC they confirmed that the contractor is going to call me back. No one calls. I called back HSC, they said that they will try to reach the contractor and if he is not available they will assign me to another one. No response or follow up. Then by the end of the day the contractor left me a message stating that they won't be able to help me and that my home warranty have to find another contractor.

I purchased a HSC warranty in March 2020. I called for repair of fridge 5/20. Was told the company was a scam by repair person. 2nd company never even responded. I cancelled over a month ago. I am now locked out of online contact and despite multiple attempts I get told repeatedly a supervisor will call but have not been contacted and NO refund of money. Buyer beware!

I cancelled my contract on 6/1/2020, was told I would get my refund in 30-45 days which was up 8/3/2020. I have yet to get my refund as of this date 8/16/ 2020! I keep calling them and they tell me they will check on it and no one calls me back! Will not ever do business with HSC again.

Consumers beware! Bought a 4-yr contract with HSC last year for $4999; had to use twice for a microwave and a garbage disposal replacement. On both occasions very difficult to deal with service reps who would not contact you on the phone only by email, issues not resolved for up to two weeks (waiting for them to deal with Lowe's to obtain a replacement for my garbage disposal). Later had issues with my pool pump and they completely disregarded my claim; weeks later I get a call from another company based out of California who was working apparently with HSC; nothing resolved.

We have had HSC for about 5 years. Every time we need something checked or replaced it is so difficult to get any help from HSC. Our heat went out at the beginning of winter. They did not resolve the issue for months. Replacement cost was about 4K. We had to pay half. Now years later our refrigerator is not cooling. Freezer works great. They sent a company called Simply Service who missed the appointment and didn’t call to reschedule. We immediately requested another company along with a call back from a supervisor because HSC would not send a different contractor. We never got a call from supervisor and was forced to deal with a company who couldn’t figure out the issue with the refrigerator which was a leaking water filter. Now again months later we still have no refrigerator in the middle of a pandemic. My family is forced to eat out every day. HSC is a very poor choice and service will make you lose sleep.

Fraudulent company trained how to deny claims and give you runaround. I’ve been member for almost year and never had one thing fixed so far. I’ve ongoing A/c claim that they sent technician after Many phone calls and 3-4 week wait and then never approved the claim stating need new Ac. When contacted the technician he stated I don’t need new Ac but that the company has never fixed anyone’s claim yet in his experience. They keep hanging.

Do not under any circumstances use this company for purchase of a home warranty. All of the negative reviews confirm our experience in dealing with this home warranty company for an air conditioner compressor problem while under warranty. We contacted the company multiple times over the course of several weeks in July 2020. The representatives did not return phone calls, hung up on us, made statements that a service provider had been contacted, yet they would not tell us which service provider. No service provider contacted us and when we called the warranty company once again they said a replacement service provider had been contacted no explanation as to why - and the cycle began again. We received no service whatsoever. This company’s dishonest tactics are designed to wear one out so that no assistance is provided and no payout made per terms of the contract. Buyer beware.

I have been a customer for 5+ years. My first claim was for my AC unit that went out. The claim was denied because the complete system wasn't from the same company. The unit was in the house when I purchased it. If they are that specific, they should inspect and let you know if you're not eligible prior to taking your money. I figured that was a fluke and stayed with them.

The Home Service Club is always trying to scam people. There are all various obvious signs of scam. It is like a blackbox system, you open a claim online it goes to some back end group to discuss the outcome without even sending the contractor out for inspection. So the outcome is decided (not being covered because of act of nature) even before inspection. There is no way to follow up online, so you have to call and wait for 40 mins for someone to come to talk. In my case they were avoiding my calls because I used their option to request a call back from them, and I only get one ring and the call gets disconnected from their end. This happened close to 5 times. Can you imagine that? They are trying to check box with being deceptive. That was the bad customer service part.

Watch out for this company or you're going to "get stabbed behind your back". Read the contract in detail. That's really funny that I read one of comments. They got deny because the water leak in the garage is not inside the house and they don't have outside coverage. You know what they told me for the water leak who has the outside coverage for pipes. They told me they don't cover any pipe under the slab or floor even though it's outside. I even confronted with them that the sale man told me they are going to cover any labor costs go with it for opening the ground and whose pipes are above the ground or not under the slab? They responded that sometimes the sale man is just trying to get a sale. Now I get the feeling of betrayal. They just didn't want to pay.

Our first experience was terrible, and the second was worse. They don’t answer the phone when called and rarely return messages. Entering a claim was hard. But follow up was even harder. It took over a month for them to arrange someone to troubleshoot our AC unit. They first tried to deny the claim based on the home inspection but they were looking at the wrong unit. It took over 3 months to get a $10 capacitor replaced. Nine months later and the same unit stopped again. About 2 months after they got the repair quote back they refused to cover any repairs.

If I could leave a negative 15 stars for this warranty company I would in a heartbeat. They have the absolute worst customer service I have ever experienced. Let me tell you how AWFUL HSC is. On Sunday, June 7, 2020 I submitted a Service Request for the air conditioner at my rental property in Virginia. On Monday, June 8th I called them and expressed urgency in getting the A/C repaired because my tenant has 2 young kids. The HSC Customer Service rep put me on hold and came back on the line stating that my service request had been marked as "urgent" and someone would be calling me with the repair contractor info. I waited until noon and no one called me.

We submitted a complaint to get our AC fixed 3 weeks ago, the tech charged us 75$ only to tell us that there is a leak "somewhere." HSC denied our claim w/o even running a full diagnostic and this is when we have coverage for replacement of the AC unit. Worst, they didn't even have the courtesy to tell us that they denied it. We have been calling them multiple times, only to be put on hold for a long time or getting the phone hung up. The tech eventually told us our claim is denied and is now asking us to charge even more for a "full diagnostic." And we continue to get NO response from HSC - most pathetic experience!

We’ve been a loyal HSC customer for approximately 8 years. Unfortunately, we had our refrigerator/freezer fail on 5/27/2020. I filed an online claim... still no service or contact from HSC as of 6/15/20.

Please, please stay away from this company! I’ve worked with several different home warranty companies, and while some can be mildly frustrating, I’ve never anything remotely close to this. I’m convinced, as are other reviewers, that positive reviews are fakes. It is literally impossible to get a hold of anyone at this company. And you cannot request to speak to a supervisor or someone is a different dept. EVER. They say they cannot make the transfer because they are in different locations. They will tell you someone I.e, a supervisor or someone in accounting, etc. will call you back. No one will ever call you back! In my most recent experience, I was hung up on after over an hour wait because I insisted I be transferred to a supervisor.

This is the first review I've written on any company and I've experienced bad companies but nothing like this. But I'm so shocked at their lack of customer service and ability to honor a contract. Our A/C went out last week and I've called every day since. They either say they'll call me back and never do, or the phone is disconnected while I'm on hold, or they don't respond to email. However, if you want to purchase a contract with them, someone answers immediately and willing to sign you up and take your money in 2 minutes. I ended up paying to have the A/C fixed. Save yourself time and money and go with someone else.

The money spent to purchase this home warranty was a complete waste. The company first denied coverage for a malfunctioning pipe in our garage saying that it was not within the home. We cited the actual warranty, which states that anything within the perimeter of the home foundation is covered. They relented. They sent a tech. He said, "Gosh, never seen this before! You should have it checked out by someone else."

I submitted a claim on 5/10. On 5/11 I was contacted by 'Megan' a 'Claims Manager' at HSC who wanted a copy of my home inspection. I complied. After multiple inquiries about the status of my claim I have not received an answer. I called customer service and was told a local company was handling the claim and would be reaching out to me to schedule. This local company did not have the claim information and told me they have not done business with Home Service Club since middle of last year.

Having horrible experience. It is a month since we opened a service request for fan repair and there is no progress. I have called customer service multiple times and there is no help. Each time, the standard answer is, "We will follow up and get back to you." You do not have any option to speak to supervisor; seems there is no one to escalate your concerns. After multiple calls, they assigned a technician for repair but even that person is not reachable.

We purchased a warranty from this company and have been nothing short of disappointed. In fact, I have filed claims with the Better Business Bureau and NY Attorney Generals Office because they should not be allowed to scam anyone further. Our first claim was never addressed as they claimed they were emailing us information that needed to be completed but we never got any of the emails. We finally gave up in frustration.

It's been two weeks since my AC broke down here in South FL. The minute I found out it was working called HSC and let them know what was going on. They gave me a name of a local contractor and told me I had to make the call to get service appointment, which I did. The contractor finally came out and I was told by them that my unit needed to be replaced. Called back HSC and informed them what I was told. They in turn said they needed a diagnostic from the contractor in order to proceed. We spent a whole week going back and forth trying to get this done. That's after me calling every day and getting the same response. We are still awaiting on the diagnostic. I finally got fed up and called the contractor and asked if he had done this and he was no, the HSC folks don't answer and we don't have time to be on the line forever.

Issue resolved by Lori. She was prompt with resolving my issue which made experience better than before.

Had outside electrical boxes crash. GFI was not the issue. Called The Home Service Club and was told that there's a wait due to COVID-19. Did not have a problem with that and let them know. A week later they called and said they were still not able to fulfill. If I knew an electrician, have them call THSC. I understood. Today they call and tell me anything outside is not covered. Why not tell me to begin with? I'm annoyed and frustrated.

My dishwasher went out in my new house about 5 months in. After calling my home warranty, I was told that because the dishwasher is 5 years old they will just provide a courtesy replacement. They ended up offering me $295 towards a new dishwasher. While this is not a complete replacement I was satisfied with the outcome. The process took a bit of time but I got a new dishwasher for much less than a new one would cost me.

Issue has been resolved.

Do not purchase from them. Please!! I am still waiting on my refund, for a month now. I was double charged. They owe me $525. Was told they canceled the contract but I’m still getting it taken out of my account. Thank God the contracts are about to expire. It was a waste and they don’t fix nothing. They make excuses after taking your claim money. I rarely ever write reviews but this company made me take time out of my busy schedule to write this review in hopes to steer people away from the mistakes I and many others Made. You’ll never get your refund based on the other reviews. So they just steal your money. Now I have to go to a higher power to fight for this. And I will. Just to be a pain in their butts.

Once I purchased a one year warranty all was perfect. After researching this company I found many hidden bad reviews and found that they are not accredited at this time. Less than 24 hours I canceled. When asking about my reimbursement I found that I was on hold for over 20 minutes on each call that I made. (3 separate times). I was told it would take 2 to 4 weeks to get my card reimbursed. It's been over 30 days and two emails sent and no response.

Updated on 04/17/2020: I wanted to provide and update to our real time experience with The Home Service Club. As of today 4/17/2020. My husband has been calling the company every day trying to get an update to our claim. At this moment my husband is on the phone with the company and they claim that they have been trying to call us for the past couple of days. This is not true. I have had my cell phone on me and so has my husband and neither one of us have received a phone call from the company.

I purchased the 3-year service plan less than a year ago which is a few thousand dollars. I have been requesting service online in the past few weeks for a refrigerator to no avail. The online process doesn't create a confirmation email despite generating a service request number once the request is submitted. I then decided to call the 800 number and request the service on the phone.

This is the worst home warranty service I have ever worked with, and as a REALTOR I have worked with almost every warranty company that does business in Virginia. From terrible customer service to outstanding vendor bills over $25,000, it's hard to imagine a worse way of doing business. The final straw was when I attempted to cancel my account. They refused!

Home Service Club has outstanding online reviews, but I am here to tell you to RUN IN THE OTHER DIRECTION!!! Our 5-year-old refrigerator stopped working so we filed a claim with our home warranty, Home Service Club. Within a few hours I received a call from a supervisor who proceeded to tell me that she would contact our local appliance repair shop, and have a resolution fro us the next day. Instead of getting a resolution, we proceeded to get the run around; not one of our repeated calls was returned. After 2 weeks passed by with no resolution and no communication from Home Service Club, I canceled our warranty. However, we have not yet received a refund.

Lexi helped to resolve this issue to my satisfaction.

Updated on 02/15/2020: After waiting a week and paying a tech $125 who did nothing, they tell me that they will not repair my a/c due to "electrical failure or surge" (what??? If there was some electrical problem, with all the electronics in my house, computers, etc., wouldn't it be noticed? There was no electrical problem!). This company is a scam. I have reported it to federal, state and local authorities and I hope something is done to stop them. If you want to also report them for your losses, contact the Better Business Bureau, the Federal Trade Commission, and your state and local consumer protection websites and Attorney General. I am a senior citizen and the state of Florida seems to want to provide assistance.

After my initial review and letter to HSC I was finally contacted and within a few hours had a technician scheduled. The technician was able to resolve my issue although there was a small bit of contention on the approval process. However in the end everything had been approved and I have since been assured that this type of delay will not happen again. All things considered I will be sticking around and giving HSC another chance.

My first time using the policy, and I had an awful experience. My dishwasher broke, it was a Stainless Steel GE Profile and they offered me $50 to replace it. I had just changed to this home warranty, thinking that it would be better than the previous one, they said they would replace the appliance like for like and feature for feature, regardless of the age of the appliance, but when it came time to fulfill a claim they say they offer the cash value of the appliance, which in this case they estimated at $50. I have requested cancellation of the policy and refund of money, don't even bother getting this warranty.

I had a washing machine that had issues, they send a provider who did a great job assessing the situation and promptly arrived. He corresponded with HSC about the parts needed to service the washing machine and they called back saying that the parts cost too much to repair based on the age of the washer and were offering me $250 to put towards a new washer. Throughout this process HSC has you waiting for over 30 minutes to speak to someone or the call drops when they try to pick up the call. They always say someone will call you back and that doesn't happen for days and then they only leave a message on your home phone number instead of your cell so you can't return the call the same day because it is too late once you get home from work. This went on for a few weeks.

Called to file a claim and told they needed my home inspection even though the website says it isn't required and they didn't care 6 months ago when they took almost $500 for the warranty. Since I have been told the installed microwave isn't covered, then isn't worth the repair, the salesman misspoke when he stated they repair or replace. It is literally on the website. I was then told I can pick another microwave and they will give me $75 towards the cost. Then they stated they called the manufacturer and it is covered under that warranty. The manufacturer was immediately called and we were told it isn't covered. Then they stated noise isn't covered even though they were told it is sparking. The part isn't covered as they are basically an extended manufacturer warranty.

I had one bad experience with Home Service Club when the guy who came to my house had a water heater on his truck, but couldn't put it in because HSC had to order all the parts. So, it was like a four-day wait period which was annoying because I was out of hot water that long. Other than that, the rest of them did pretty well. Their reps have all been great. Their technicians got here on time and tried to make sure when they left that it was up and operating.

We filed a claim for the dryer in the house. My wife was very pleased with the outcome. Then the technician was excellent. The first time he came, I was the one who received him. He checked and noticed that the motor needed to be changed. He explained it to me and he was very knowledgeable about what he needed to do. When he came back with the motor, my wife was there and he gave her a few tips about the best use of the dryer.

I've had my warranty for almost a year and have never defaulted on my deductible. A week ago my furnace broke and I called to file a claim. I was a bit pessimistic considering stories I’ve heard about warranty companies but they eased my fears. They sent a contractor to my home and he knew his onions. It took him an hour to get our furnace working again. Good Work!

I called Home Service Club when we had plumbing issues and they did well sending a plumber out the next day. The plumber actually solved the issue but left a hole in our kitchen. The plumber didn't come back and fix a hole in the kitchen so we had it taken care of. I wouldn’t blame home service for the little issue.

My refrigerator broke back in Nov 2019, I called to have a tech come and look at it, no response from customer service, they kept saying they would schedule someone to come out meanwhile all my food is going bad etc. Long story after 10 days a tech finally came out and said it was not fixable and advised to buy a new one. He said he was sending them his report & gave me a copy also. I had to buy a new fridge, sent them my receipt etc & they still did not respond.

Updated 03/05/2020: I am writing this as a follow up to my previous review. As other reviewers mentioned, this company goes to great extents to deny legitimate service requests. After my legitimate service request is denied, I decided to cancel the contract and asked them to refund prorated amount. It's been almost 2 months and still didn't get any refund. Now they are asking me to delete the negative reviews I posted online, if not my refund amount will be significantly lower. They are trying to extort me to delete negative reviews. I told them my reviews are legitimate and it will help future customers. People in California, please file a complaint with California insurance commissioner's office regarding this scam company.

Just three months into my contract with Home Service Club our washer stopped working leaving us with plenty of laundry to do. I called to file a claim and It was fixed within 3 days. The technician that came did a great job and the reps were very helpful.

I have enjoyed the service of Home Service Club for almost a year now. On both occasions I needed them they responded and delivered. Haven't had any problems with the heater since the serviceman came out to fix the problem. The only thing was the waiting time to get the work done in which took two days while it was already two days in due to the weekend.

This is by far the worst company I have to deal with ever and I am the owner/RE Broker and property management for over 100 SFR. I purchased 2 policies for my 2 rental property with this company. The salesman told me one thing and when I reviewed their home warranty contract/policies they are nothing near what they told me so I called and cancel the next day. This was in Oct 2019 and it took them 4 months until today to return my $ credit. I made too many calls to ask them to cancel my policies and every time their rep/s said it's already done that but nothing ever happened. I have to file a complaint with the department of Insurance case ** and also filed a dispute with my credit card before they finally return my $.

Our furnace wasn't working properly and it was a very cold day thus it was cold in the house. I was able to schedule service online and the technician came the next day. He diagnosed the problem and fixed it the same day. I wouldn’t be freezing again because our Furnace is working gain. I'm very pleased with the service I received.

My only claim with them so far has been for my heating system. The reps have been very responsive. They had somebody call me back within a day or two to set up an appointment, and then the contractor came over. He figured out a sensor went bad and he replaced it. It was fixed on the spot, which was pretty good. The contractor that I got were excellent, I commend them for the quality of service.

Based on the reviews I saw here I changed my warranty company. It has been a nightmare. First service request I filed I didn’t hear back from the technician and after two weeks I was told to pick my own technician because they couldn’t get a hold of their guys. I was so disappointed I told them to cancel my service. Because this was done within the first month I was eligible for a full refund. It’s has been 2 MONTHS and I still haven’t seen my refund.

I subscribed with Home Service Club after purchasing my house and lo and behold, three months after I moved in, my dryer stopped working. It was fixed within 8 days. The technician that came did a great job. Every person I contacted to set up appointments was great. My only issue was the time it took the Tech to come out. 8 days is a bit too much for me.

I'm updating my review as I've been working with Lori, an escalation supervisor, at The Home Service Club. She has updated our contact information, provided a direct line to reach her, and given us a fair credit for our trouble. I've been very pleased with her customer service and follow-through!

This company is a scam and their reviews are as well. I purchased the most fully covered and expensive warranty 6 months ago and have not needed it until now. My oven runs but doesn't heat up and makes a noise. When I filed the claim online I put down that the oven works but makes a loud noise. The fan is not working well basically and the oven doesn't heat up properly. I waited 4 days until I finally got a call from the representative to tell me my claim was not covered since they don't cover loud noises.

Thank you HSC! The employee that I talked to the phone was so kind.. also the personnel you've sent to do the job on my ceiling fan and exhaust was so polite. I've been trusting you for 2 years already. And you never failed doing your job right. Kudos to your company.

Kudos to HSC! They are very kind! Also very responsive. They answered my call asap. They didn't put me on hold. Thank you Home Service Club. Anyway, my fuse box exploded last week after a thunderstorm. We had no electricity for around 4 hours already. I was so desperate that I had to call HSC with my mobile phone, good thing they attended to me swiftly. A tech was at our property in 2 hours and re-wired our fuse system and replaced it with a new box. Light were back on before 7pm. Good service! Tech was good looking and professional. Such a great experience!

The issue was resolved. The five star rating is for Sophia who assisted in getting the issue resolved.

Given all the positive reviews, I was so optimistic about Home Service Club. I bought two warranties in summer 2019: one for our current house and one for a new house we were in the process of renovating. Neither has gone well, and I’m extremely disappointed with the lack of organization and complete inability to respond in a timely manner. Summary of my experience:

This company is outrageous! Not only do they find reasons to deny your claims, no matter what they are after waiting weeks to hear from them. I left a negative review due to a poor experience with HSC and their supervisor Lori, called me today to inform me that my claim on a broken refrigerator is denied due to their Fraud dept placing a flag on my account due to negative reviews. This company punishes consumers for less than perfect reviews while doing nothing on submitted claims!

The first company they assigned to handle our water heater issue never showed up even after they had called. After a week, I called Home Service Club again and they got us another company and the heater was taken care of. Home Service Club showed up when I needed them and the contractor did a good work.

My water heater has been malfunctioning for a while now, it kept turning off. I informed Home Service about the issue but it wasn’t easy getting hold of someone to talk to. The tech they assigned the job to, contacted me and said he could come out the next day but due to my working schedule they came the next week. When they came out, they couldn't fix the problem right then and there because they would need to order a part to fix it, so that's what they did. They ordered it, and it came back a week later, and the contractor came back and put it in. Since I paid the $95 deductible the first time he came, I didn’t have to pay another.

The claims representatives were friendly, they're real people. I recommend Home Service Club to everybody because they're probably one of the best companies that I've ever had to deal with. My ceiling fan needed to be adjust as I installed it pretty low. Had no time to fix it so I had to call in for an assist from HSC. They sent in a nice fellow who was quick to work and respectful to my house. He finished the job in 1 and a half hour and went on his way. The work was done professionally and I have no complaints so far. Keep them up guys!

I filed a claim with Home Service Club recently when our oven went out. The contractor came out three days later, diagnosed that it needed a new burning claw in the bottom, which he then ordered after Home Service Club had approved it. He came back a week later to install it. Our oven is fine and working again.

Home Service Club has sent a contractor to repair our heat pump twice this year. The first contractor did a minor repair but the unit broke down again within a month. It was the second contractor they sent that fixed it properly and for several months now no issue. And for each visit I paid the $95 service fee. Home Service club were very responsive during my predicament but I advice they weed out some contractors that do shady jobs.

We have their service contract but when we are in need for service they never answer call. If you want to try before buying instead of pressing 1 for sale, try pressing for service and you will know what I am talking. It has been some weeks and no one answer even after doing online claim. Stay out of buying contract.

I heard about Home Service Club when I purchased my property. The realtor hinted about them as possible home protection. I didn't really have any information about them but decided to get them. I had a problem with my water heater two weeks ago. I noticed that the water temperature was erratic and it didn't seem to be working properly. I called and they sent a plumber out the following day. He diagnosed it and fixed it within an hour or two. The only hang-up was him calling Home Service club to get approval. It didn't take too long, and he replaced it. Overall the experience was good.

My Clothes washer is malfunctioning and I placed a service request online. They didn't contact me and I have to call them regarding my service request. Whenever I call nobody picks up the phone and they call back after 1 day. The technician came and said parts need to be replaced and again I have to wait 4 days for Home Service Club to review the claim. Finally they said they don't cover the parts. What is the point of having the home warranty? When I sign up they clearly told me that if they can't repair the then they will replace the product. It's all lie and they will deny the claim. If there is any negative stars I would have given. Try to avoid this company

The warranty has been valuable to me. First, our air conditioner went out and the motor in it had to be replaced. Home Service Club got the work done within 3 days. Recently when our refrigerator went out, they did that too but it took them a week to send their technician out. I've never had a problem with any of the contractors either. They're excellent.

We have diligently paid this company for 3 years and the first claim we make, we cannot reach anyone for a week and had to call and sit on hold for upwards of 20-30 minutes each call to finally reach someone. Most of the time, they do not answer and you receive an automated voicemail saying to please call back and that no one is available at this time. When you finally reach someone, they are rude, unapologetic, and just blame the previous rep for the mistakes on your work order.

Customer service representative Lori contacted me and resolved the matter in a very satisfactory manner.

I’ve had a good experience with Home Service Cub. I called in a few times for air condition, stove, microwave and a couple other things. They always hook me up to a technician who would come and fix it within a day or two. Their service has been good, Although, I had a little misunderstanding with one of the vendors because of scheduling. Considering how much I had spent in the past, the warranty adds value.

I recently filed a claim over the phone to get my sink fixed and their wait time was about 10 minutes. The Plumber showed up the next day and fixed it. I also had an issue in one of my upper bathrooms and another plumber came out for that and did a thorough work too, I’m pleased with the work they’ve done on both occasions. A lot of people don't believe in having this kind of policy but it has worked for me. Hopefully the plan covers everything it says it's going to and if I have a major claim, they'll back it up.

This company should go out of business. I submitted a claim on November 14 for an indoor electrical outlet that stopped working. The outlet shows as an open hot so it's a potential fire hazard. I called them on Nov 20 they said that all their contracted electrician are too filled up to be able to schedule me and will contact when they are Available. Most likely they don't have any electrician who want to work with them. Dec 9 they called said to call them back. I talked to them Dec 11, they now trying to claim they will not cover electrical of my house because my outside metal electric box cover has rust as indicated on my home inspection report. This is so laughable as my claim is unrelated. My policy does not cover things on the external part of my house and an external metal box is not the same thing as electrical lines on the interior of my house.

Please read. My husband and I do standby our original review. The customer service representatives were rude to us, however, once we were able to get a hold of a supervisor, Sophia, she helped us resolved the issue. Unfortunately, though it took a lot of extreme measure to be able to get in contact with a supervisor. Once we were in contact with Sophia she alone was specifically helpful and extremely nice to us- she even provided us her direct number to contact her with which we greatly appreciate. We still find it extremely frustrating that it took multiple phone calls, rude customer service, and a bad review to get to this point. We are only resolving this review because Sophia was helpful and we appreciate her but if we could still give the company 1 star we would. This review is only for Sophia, therefore that is why we gave it a 5 star.

There was a miscommunication but I was happy with the results in the end. I had a leaking pipe in my ceiling so I called that Thursday and told Home Service Club basically what my problem was. A company called and promised to come out that day but never showed up and never called again. The next day I called Home Service Club and said, “Hey, I never heard again from the contractor that promised to come out yesterday". So HSC sent someone else out on Friday from a local company and they were great. He saw what was wrong, that the pipe wore out and he told me what to do and then Monday he’d be back. That stopped the damage so I was happy with that. Monday he came back and fixed it. Good Service!

I’ve had a positive experience with Home Service Club and I’m quite pleased. I've had two service calls in the last month and they responded promptly. It did take a little bit of time to address the water heater issue, but the gentleman who came in to repair the water heater was very efficient. He didn't let up until he got the issue. I appreciate the good work. Thank you.

I filed a claim for an old double oven that sometimes turned on sometimes did not. At the time the warranty was purchased the oven worked. I filed a claim on 10/14/2019. A technician came out and I followed up various times after and was advised the diagnosis had not yet been reviewed. Finally on 12/09/2019 I called once again and was advised that they would give me a 100 dollar credit to select an oven from Lowes. 100 dollars!!! I can barely buy a microwave with that amount. They market one thing and once you are a member they offer you hardly anything.

Recently, I had a trash disposal fixed and that's worked out pretty well so I’m happy. Some months back they also fixed my garage door and I haven’t had any issue as well. Having a warranty with any good warranty company is a necessity and I couldn't be without it. My plan doesn't cover everything but it covers most major things in the house.

I’m pleased with the service Home Service Club has provided so far. My house is 11 years old and anything can happen at any time. A week ago the trash compactor started leaking under the sink and I didn’t hesitate to call them. I was able to speak to someone after several calls and they had their technician out the following day to replace it.

Home Service Club Warranty was given to us when we bought the house in August, and since it was free, we continued with them. It has worked out really well for us. We filed a claim twice now, and for both times, we called after hours and the technicians came out the next day. The first time was for the bathtubs which were backing up and the technicians came to make the system out. Recently, when we had a problem with our furnace, the serviceman had to order a part, but they came back two days later and put it in. Everything has been good and we haven't had any problems.

Please run away from this fraud Home Service Club. I placed a pool pump repair order and has not been contacted for the last one week. Called customer service number and long wait time or they will hang up. Run away from this fraud.

Based on a good reviews I thought to give them a try since I am new homeowner. When I called for a purchase, the sales person was very pushy and wanted an answer right away. They said, if I hang up and think about the offer, they will not give me the same promotion stated on their website. I should have known by then that this company will give me trouble. Regardless, I signed up and requested service after their grace period. When the technician came in for my request, they always found something to not pay for the request. Even though they charged me their service fee each time.

I looked at Home Service Club's plans, what benefits they had, and what was covered. I liked what I saw, gave them a try, and so far I've been very happy with them. I called them for my toilet and had a pleasant plumber come to my house. However, I also had a concern with the water heater, which makes two separate work orders and two different service fees. When the plumber was here, it took him about 10 minutes to fix the toilet. Why can't he do the water heater, too? It would have been nice if he fixed the heater as well so I wouldn’t have to pay another service fee.

The house we purchased came with Home Service club. They're a great company and they covered a fairly good amount that I didn’t have then so it was worth paying what I paid and that’s why I renewed and we still got them. Submitting a claim was easy. All I had to do was to call and tell them what was wrong and they had a technician out the next day. My only issue was the prolonged wait into getting the AC unit. It was almost a month and it was the height of summer. But besides that, everything else was okay.

I had one technician about 2 weeks ago when our heater went out; I had no heat. I filed for claim online. I got a call from the people that had the contract. They told me that I would hear from his contractor that was gonna come out and service the equipment. We arranged the date for them to come out and work on the heater. It took two or three days because it’s on a weekend and I did not request it to be an emergency because I was the only one here and I really didn’t care if the heater was on or not that much. They came out and the fellow fixed the heater within a matter of an hour or so, and I’ve had no trouble with it. Overall, you know what your expense is going to be up front, and everything gets done the way they advertise it. That’s all I can ask for.

Please do not go by the good reviews this Home Service Club has. They have cheated me by signing the contract for 5 years. I wanted to get the pest control done. I called for the service. It took 3 days for them to schedule the call with technician. They gave me the contact number of technician as technician never called me to set up an appointment. When I called technician, they mentioned that the HSC have not made his previous service payments so until the payment they can not provide any services. Then I called HSC again to let them know that this technician is not going to visit my home until he receives his previous payment. The customer service representative have no clue what is going on and every time you call it takes minimum 30 minutes to get someone on line to talk with you. Absolutely horrible customer service. Please Please Please stay away from this company.

5 Star Turnaround / Top notch customer support

A co-worker of mine had Home Service Club and they seemed to like it, so we tried it. Whenever I schedule an appointment, I don't have to wait there for hours and hours. People show up when they're supposed to and they always do a good work. The gentleman that worked on the AC last time went through and checked all the connections, voltages and everything because I told him it was the second time the fuse has blown in the last couple of years and he did a great job. On my second claim, the plumber that came took care of things really quick and we're really happy. It was a pleasant experience.

The cold water valve feeding my washing machine went bad. I Called Home Service Club and a knowledgeable and efficient operator took the information and notified a plumbing company. A technician came out the next day, assessed the problem and fixed the problem. I have to say that I am completely satisfied with this encounter with Home Service Club and their plumbing agent. This was a small problem and I hope if I have a larger more complicated problem the encounter will be the same. The plumber removed the broken valve and replaced it with a new one and he cleaned up the debris after work. I’m totally satisfied!

After doing a load of laundry, I found that my dryer did not heat up. I called Home Service Club and they sent someone to fix problem and it only cost me a $95 deductible. I'm so glad considering how much I’d spent on appliances in the past. Thank you.

Our home already had Home Service Club’s warranty. We had a water backup when we first moved in; they had their plumber out for it. It’s my first time of using a warranty and the process was quite easy. The techs were cool and they did their job well.

So far, my experience with them has been great. Filing a claim was easy; it was just a phone call. When I noticed that our gas water heater was leaking from the bottom, I was able to talk to them on phone, and they got a plumber out the next day. He was able to fix the leak within an hour and all I had to pay was the $95 deductible.

I called when our pump went out and they sent their contractor out the following day and he was able to fix it perfectly. The only issue I had with them was that I was on hold for over 20 Minutes which was pretty annoying. It’s the first time I’d experienced such with them, maybe because it was on a Monday but I don’t hope for such when next.

The Home Service Club really does value customer service.

When my dryer needed repair, it took Home Service Club about 2 weeks to repair it. The first tech that came to diagnose our dryer suggested a replacement but Home Service Club never agreed to that and as a result they had to look for another Technician. A week later they sent another technician who was able to fix our dryer. Still, the whole process of submitting a claim over the phone to them was great. Their coverage is a great deal and they cover almost everything.

This is the MOST CORRUPT, ILLEGAL AND DESPICABLE company I have EVER dealt with. Before I start, I will say that the majority of positive reviews here are fake, phony, and shill! BEWARE, I mean BEWARE of this scam company. I purchased a warranty 3 months ago from someone named AARON ** who NEVER sent me my paperwork or receipt, the same as other reviewers have said. I had to hunt him down to get my receipt and confirmation of my home warranty which was an immediate red flag but I chalked it up to him being busy.

It sounds like the warranty company is willing to resolve my case.

My dryer stopped working a day before I left for vacation. While on vacation, I called Home Service Club and filed for service since I had someone at home. They sent a repairman to my house the next day. The repairman called when he arrived and assessed the dryer. The repair was authorized, the part was ordered and the repairman was back the next day to fix the dryer.

I came across this company while researching warranties, I was in the process of buying a home and despite the results of the inspection report wanted additional peace of mind. I should have known this was a BIG MISTAKE to purchase from this company when I started experiencing issues with the sales rep. He took our payment over the phone and did not send us our proof of purchase, a certificate or receipt, nothing. I waited patiently for days and received no form of communication. I called him and e-mailed him several times with no response. I then called their customer service and spoke to someone who was cited as a case manager of some sorts. A few hours later "John" the sales rep called me back apologizing claiming to have sent the needed information via e-mail (lies). When I finally got it, it was not the comprehensive package I purchased. So that needed correction.

I am happy with the outcome. I had an issue with our A/C System some months ago. It took one week for the tech to come out to diagnose. Another 4 days to come back and fix it. In Total We had to wait for 11 days to fix. It was bit difficult to live without A/C for 11 days during the summer. I am happy with the service other than the timing issue.

My job was simple and straightforward. The tank of my upstairs toilet was loose and leaking. Their contractor had to replace the two large screws and the rubber washer to prevent leaks. After repair they tested it and it was fine.

I called in when our garage door was faulty and the service rep was very delightful and easy to follow. She indicated to me that they would take care of my situation immediately. And indeed they did. The serviceman showed up the next day and repaired my garage door. It is working Excellent. Thank you.

Just last week Home Service Club replaced our Garbage Disposal. We placed our claim and had a new garbage disposal within two weeks. Some months ago when our air conditioner broke they were also quick with the fix. I’ve had three claims with them and have been impressed with the outcome.

I’ve used them twice and twice they’ve always responded. The first was for sump pump and the second for a shower handle. The contractors were good and each of them did a good job. I’ve never had any further issue with the pump and with the shower handle.

The dishwasher in our new home stopped working. Lucky for us the place came with a policy from the Home Service Club. After making the call a repairman showed up and started his inspection. There were a number of parts that he needed and they needed to be ordered. It took a few days but he came back with the new parts and now the dishwasher is working.

My Mom gave me a warranty as a housewarming gift. It is priceless. Most recently, my ac did not pop on last month. One call and an appointment was set. The contractors came the next day and fixed it right up. Thanks Home Service Club!

Our pool pump gave out recently, so I called Home Service Club for repair service. My warranty was confirmed and Stacey set an appointment for service. The tech was super and got the pump all fixed up. I am so glad I had this warranty because saved me a ton of money!

When we ran into a problem with the dryer, I had the pleasant discovery it was part of our Home Service Club Plan. The dryer was able to be repaired instead of replaced. I was so much happier that I only paid the $95 deductible.

I still wasn't able to get in contact with customer service, but was able to get through to some retention managers via the salespeople. They were much more helpful and urgent with getting my stuff handled. My original review still stands at a 1 star because that experience was horrible, but the people who helped me get everything figured out were great.

I took out a claim on July 1st 2019 and I canceled it that following Monday and I was told that I would get my money back on my card. And I told the lady that my card had been canceled due to someone stealing my wallet, so she go on to tell me that she will let them know to send me a check and I have not received anything. I call every week sometimes twice a week and it a different story/lie every time I call. I just want them to send me my money back to me.

If I could honestly rate 0 I would. This company is a scam and their reviews are as well. My husband and I purchased a house about 4 years ago, of those 4 years we have been a member with HSC for about 2 years. Of those 2 years we had to contact them twice. The first time it was plumbing issue with a leak in a garage. This was a pretty serious issue. We called them, initiated a claim, and didn't get a call back for about 4 days from the date the claim was submitted. Finally, we had a contractor call us, by then, my husband had contacted someone to help us.

If it was possible to give zero stars I would. My AC broke during the hottest weekend of the year- I tried calling in but HSC is closed on the weekends. I chose to go outside of network in order to have the issue addressed immediately, as it was almost 100 degrees INSIDE. I felt that it was reasonable to get emergency work done and request assistance after.

I usually call when submitting my claims and the customer service agents are always nice. Whenever I have a problem, they assign a contractor within 2-3 days. I had my ceiling fan done, as well as air conditioner, and it has been good so far. Both contractors were good at their crafts, I can't ask for more.

It was the first claim I’ve ever had. It was handled very well and I was happy with that. Submitting the claim was extremely simple. I called in, they took the information, they had a service guy out here the next day and within two days the furnace was in. After the technicians left, I had to call them back because the furnace wasn’t coming on. So, they sent someone out. There’s a switch on the back of the furnace that needs to be turned on and they turned the furnace off. It was a gas furnace and I didn't want to mess with anything. So, that was a little upsetting but everything is good now.