The Home Service Club Reviews

Worthwhile investment! Never doubted these guys. They deliver! They were recommended to me by my relatives. My air conditioner unit malfunctioned so I submitted a claim immediately. Reps were amazing and the tech guy fixed it quickly.

They're very polite on the phone, and guided you with what to do until the tech will arrive. Great job! Upon tech's arrival, he immediately went straight to his job and in a few minutes solved the problem.

Superb work. Such pros!!! Had a great time with them. Great customer service. Fixed my bathtub, sink in the bathroom and sink in the kitchen due to heavy leaking. Smooth transaction from start of the phone call to the repair job.

Such flexible warranty. Plumbing at home went crazy and immediately after calling them, rep came in and fixed the system. These guys are definitely worth it. Would highly recommend them to my relatives and colleagues at work.

I've been with them for the past few years and Yes it was worth it. Never been disappointed and yes I know when it is winter or summer that they have high volume of calls but you still can have a good transaction and job gets done and done professionally. With them, I know my household is protected and gives me peace of mind.

I don't know much about microwave ovens, so when mine wasn't working I called Home Service Club. The lady I talked with assured me the problem would be fixed before the day was done. A short time later, a technician was at the house and had the microwave working again.

My boss had actually told me about Home Service Club and their warranty plans, after his own experience with them. I checked into it and found the perfect plan for my home. Now I know that when I need it, I'll have the coverage to help save me money.

They never cease to amaze me, any time I've had a claim. The most recent one was for the dishwasher that was only four months old. The tech found a faulty door latch to be the problem. He put a new one in and the dishwasher works fine.

I recommend them to everyone! When our furnace stopped working, they had a service guy out to the house, who diagnosed the problem easily. He had it fixed in no time. Fast, friendly response all around, and a nice warm house again.

I called this company prior to purchasing the coverage, stated I was moving into a new house, and listed the items I would need to have repaired. The main issues were pool repairs and sprinkler system. They ended up not covering any of those items. I have had 4 additional claims over the last year. All but one have been covered. FYI, they don't work on the weekends, hold times are exhaustive, and agents are typically rude. I suggest going with another company. I am sitting on hold with them right now (15 minutes listening to the lady say how important their customers are). The website was down all weekend.

I couldn't be more satisfied with Home Service Club. I called them when my washer was leaking. The customer service lady was friendly and got a serviceman out fast. He found the problem and explained it to me in simple terms. He fixed it and I have had no more problems.

If you know you save money on repairs, why wouldn't you have a warranty plan with Home Service Club? I don't like spending more than I have to and I know that with my plan, I won't need to. Get a warranty and save.

This company is the absolute worst. I started a policy with them and about 6 months in, my clothes dryer stopped working. They contacted a repairman who never responded. After 2 weeks I called them and mentioned that this repairman had numerous complaints on the review sites about just this sort of thing. They told me not to worry about what people write and refused to send a different service provider.

From start to finish trying to get my dryer replaced has been a nightmare! Just read all of the 1 star reviews they reflect my experience. The final decision after over a month of waiting was to offer $150.00 to replace my dryer. This month we paid $58.00 for comprehensive coverage and $125 service fee just to be offered $150.00? They won't even send a check for us to shop! If I could give no stars I would.

Been a customer for 8 years. I've gotten a new: washing machine, dryer, dishwasher, ice maker, garbage disposal, water heater. Not to mention Tons of service calls. It's nice to know that my out of pocket is never going to exceed the monthly cost and the deductibles (at the time of service)!!!

My experience was beyond my expectations and I would recommend HSC to anyone and the electrician that they referred was great and he will be my choice for any future electrical needs I have that would not be covered under my warranty plan.

Thanks to HSC. All problems were been solved with my satisfaction. I am so happy now. All claims were reacting in minutes and repairmen were been at home within hours of filing the claim. The Home Service Club has a commitment to quality customer service. Please keep in mind to get great work from HSC.

It used to be that placing a claim with HSC was a nice experience. Waiting time on the phone was reasonable, claims placed online were handled promptly, confirmation of request was sent by email and the technicians that HSC sent were good. All of the above has deteriorated considerably in the last year. Waiting time is very long, claims placed online are ignored, no emails are sent. Instead, a representative will call (when they call which is not always), and not leave a voicemail with the required info and one has to start the whole process again.

We were wanting to air out our vacation home, but the exhaust fan would not come on. With a call to The Home Service Club, a tech was out quickly. He went to work on the fan and had it fixed in no time at all.

Only tried to use this 3 times in a year and this first appointment too over 45 days to get assigned. They claimed debris in the faucet stem as "routine maintenance" 60 days after the date of service. Second time they made me pay over $200 to clear a clogged drain (contract covers up to $500, they only paid 208). Third time was due to AC unit not cooling, they assigned it to a company that when I called to get on the schedule stated they no longer accepted work from HSC because they were too much of a pain to work with. There is no way to look up your service ticket or see where it is on the website, which doesn't have chat integrated. Any time you can you sit on hold for 45 min before getting "leave a message for a call back" that you never get. When you finally do get in touch with someone after about 3 days, they're horribly rude most times. I had 3 home warranty companies over 13 years - 1 horrible, 1 average, 1 great. This is the worst.

I highly recommend Home Service Club. Customer service is courteous and helpful. The techs that I've dealt with are friendly and they really know their stuff. The few times that I've had to put in a claim, everything has gone smoothly.

I have called, been on hold for hours and cannot get someone to service my AC. I will file a complaint in NJ on this company. I placed my request in April, I have called 5 times since that time. They finally gave me a number 908 259 9800. The company stated I must pay the full amount of repair for service and the warranty company will reimburse later. I stated. "That is not in my contract, I pay my deductible" and the gentlemen stated, "That is how it works." "NOT" As I am typing this venting complaint, I am still on hold since 5 pm. I truly do not like this company. Poor customer service, and the list goes on. My suggestion do your homework. Fool me once shame on you, fool me twice shame on me! Funny now it states no one is available to leave a message!!!

One very hot day, the A/C wasn't working. I made a call to Home Service Club and put in a claim. The serviceman that came out was friendly and got right to work. With one trip back to his truck for a part, he had it working again.

If I have to call Home Service Club with a question of any kind, there's never been an issue. Everything is done in a fast and friendly manner. I highly recommend them to everyone. It's nice to know that they are there to help.

I've been with The Home Service Club for a few years now. I've had to have my garbage disposal repaired and my stove replaced. Both times that I called, service was friendly and quick, with no issues at all. I am very satisfied with them.

We had been wanting a home warranty plan and checked into Home Service Club. The optional outside line coverage they offer sold us on getting one with them. We've experienced a repair of a water line in the past, and know that it wasn't cheap.

Home Service Club supervisor contacted me and we were able to resolve the issues.

HSC has been a pleasure to work with. Always available and always reasonable. Of course they always pay for the work in a very timely manner. We have never had to hassle down our payment. We look forward to a long and pleasant working relationship. Thanks HSC...

I would highly recommend! The staff was beyond helpful and it was nice considering the situation!! Raul was awesome and was on top of everything! I can’t say enough good things about my experience with HSC.

Stay far away from this so-called warranty company. If I could give negative starts that would be a start, they are not worthy of even 1 star. Hands down the shadiest home warranty company. No one ever answers the phones, emails or service requests. When they do they say they have given your info to a technician... and that technician NEVER calls because they are not even in business. We are in AZ and have been requesting service for now almost a month. The only reason we have this warranty is because the seller purchased it (they obviously were looking for the cheapest way out). Do your due diligence and STAY AWAY from this company they are a complete JOKE.

WARNING! My microwave stopped heating out of the blue. I set up a claim online and never heard back. I called a couple days later and was assured that my claim had been received and passed along to a contractor and the contractor would be in touch, they were just very busy right now. Days passed and I called again asking for the contractors info so I could call them to set something up. I was given info for a local company so I called and they said they had not received any work order and in fact they don’t do business with this company. Hmmmm ok. Called back the warranty company and after being on hold for quite a while they confirmed no they do not do business with them. I was assured they would get this straightened out and would get me set up with another appointment.

I'm glad that people like Home Service Club and their techs exist. I don't know a whole lot about microwaves, but they do. The tech had to work on the touch pad and before I knew it, it was working again. Thank you so much.

I never imagined that my microwave that was only six months old, would stop working. When it did, I called Home Service Club. A service guy came out and found that it only needed a small part. Easy fix, nice and fast.

I was hoping that the noise from the washer was nothing serious. A phone call to Home Service Club had a tech out to inspect it. It was a timing motor problem and he had the part with him. Within an hour the washer was working again, quietly.

When I purchased my home it came with a policy from the Home Service Club. I never had one before but it sure came in handy when the water heater started to leak. The unit was in the attic so I had drips from the ceiling. It was all taken care of by a plumber that was dispatched after I made the call.

HSC came through when our fridge broke down. I got up in the morning to a wet mess and called them for help. They sent out a technician and he determined that it was too old to fix. After taking turns chatting with HSC on the phone, I was able to select a new fridge which was delivered promptly. Thanks!

The Home Service Club has saved me a great deal of time and money over the last few years. I’ve had a couple of my older appliances break down. With HSC, you don’t have to wait for days to get the necessary repairs made.

I didn’t think we would ever use a home warranty company. That all changed when we moved to an area I knew nothing about. The first time I needed a repair person I had great difficulty in locating someone. My parents suggested getting a policy with Home Service Club. We ended up purchasing the standard plan. It made my life a little easier.

We bought a lake house for weekends and for family vacations. We like to relax and have fun there. The last thing we want to do is spend time dealing with broken appliances. I purchased a plan from Home Service Club, so I don’t have to worry about unexpected repairs while on vacation. I’ve used the service once so far and it was great.

I am so glad I purchased a warranty from HSC. Our heater did not want to come on this winter, so we called to get service and file a claim. Both were easy. The contractor came out the next day for repairs. He replaced the pilot light and it came back on. I just paid my deductible.

I like the Home Service Club for many reasons. The main reason is the service people. They are local and fully trained, so you know that whoever is coming to do a repair will be trustworthy and experienced.

I have owned three different homes in my life. I purchased coverage for each of them from Home Service Club. In my experience I have found that HSC is the best in the business. The service people they use are trustworthy and well trained. The customer service employees are very easy to work with as well.

Updated on 05/02/2019: Update from April 27 review. HSC is now threatening to investigate me, the contractor, and their own employee for fraud because I have not paid my $43 premium for 3 months. I was a customer in good standing for multiple years prior, and I paid over $3,000 for my share of the repair that was "covered" under their warranty. ALWAYS READ THE CONTRACT IN FULL, NOT JUST THE SUMMARY! The premium payment is being withheld through my CC company at my direction because the contractor has yet to be paid. Contractor removed their negative social media post after ongoing pressure from HSC. I continue to await full payment of contractor by HSC for work performed in November 2018.

I am on the go most of the time. If I have a problem with an appliance, it’s annoying to have to wait for a repairman. That’s not an issue with Home Service Club. The customer service people can give a precise time the repairman will arrive. I am also assured the repair will be done quickly and correctly.

A plan with Home Service Club makes for a “no hassle” situation when you need a repair. All I have to do is go online or make a call to get a reputable service tech to make a repair on any of my covered household items. It’s very convenient.

The garbage disposal in my sink would not operate. When I turned it on it smelled like something burning. I remembered I had coverage with Home Service Club, so I called them. It ended up I needed a new garbage disposal. I only had to pay a small deductible to have a new one installed.

I’ve tried a few different home warranty companies over the last few years. The one that served me the best was Home Service Club. The customer service people are easy to work with. The service techs are professional, prompt and courteous. They also have plans that suit different needs at a very affordable price.

The first time I used our HSC coverage is when the oven quit working. I had little faith that it was going to be repaired in a timely manner. I called the customer service number and they assured me that someone would be available that day. I was pleasantly surprised that a tech was at my door within a few hours. The repair was made and I was able to get dinner made.

We have taken out HSC warranty on our house after a previous really bad experience with another provider. I do not like to complain about service but when it's not provided it's reasonable to say something. We put a claim in for our Aircon, the diagnosis was done 48 hours ago, both myself and the service provider are both chasing HSC and they just don't seem to respond. They gave me an excuse they were awaiting a reply from the service provider when I had only just got off the phone from the provider and she confirmed that they had advised HSC by phone and email and left messages but no response. I phoned HSC and basically the lady on the phone had a tone of no urgency at all. Still awaiting a firm yes or no as to whether they will authorize the repair after 48 hours since the diagnosis. Poor response... Poor communication... Poor service. I await their response.

I love having the Home Service Club coverage. It gives me peace of mind that my budget won’t be negatively affected. It actually saved me quite a bit of money more than a couple of times when I had problems with my appliances.

Water started leaking from one of the valves of my water softener. I called and filed a claim with the Home Service Club. A contractor came out and did a great job fixing the leak with parts he already had in his truck. That was a LOT faster than I thought it would have been!

The first time I made a call for repair to The Home Service Club, I was reassured that I made a good decision by investing in a warranty plan with them. The customer service people were very attentive and made sure to follow up on the repair to make sure I was happy with the service.

I had a bad experience with a service warranty company in a previous home. When I purchased a new condo, it came with a Home Service Club warranty. I was very skeptical. I was using my oven and it wasn’t heating properly. They came out very soon after my call to HSC. I was pleasantly surprised.

I’m thrilled to have Home Service Club for my home. I have the worst luck with appliances and then there is always the problem of locating a repairman. With HSC those issues don’t exist. All it takes is one phone call to get a broken appliance fixed.

I have never had a home warranty service before. I was not very familiar with them. The home we just bought came with a service plan from Home Service Club. The dishwasher was not cleaning properly so I decided to call HSC. I was sure they would tell me it wasn’t covered. To my surprise the agent was very helpful and set up a time to send someone out to repair it.

The first home we bought was older. Some of the appliances that came with the house were also old. The most concerning of those was the outside air conditioning unit. I called a few home warranty companies and chose Home Service Club. I’m glad we got coverage. That AC unit broke down just two months later. It was repaired with very little expense to us.

The Home Service Club has been very beneficial for me. I am a very busy person and know how to fix most things, but usually don’t have the time. With HSC, I know that they will be here when they say they will and send qualified technicians to fix what is not working.

I really wish my mom would move into the guest house of our home, but she prefers her independence. To ease my mind I purchased a plan from Home Service Club to help with any problems that arise with her appliances. There were several plans to choose from so I bought the most comprehensive one. I’m glad to know that she’ll have qualified help when she needs it.

I have had a plan with HSC for about four years now. There were times that I didn’t need the coverage, but then there were times when the plan I got more than paid for itself. It’s all about peace of mind for me.

HSC really came through for me this winter. Our heater went kaput and we needed to call for help. Since I have a warranty with them, they set up an appointment for a local service person to come check it out. They cleaned the heater and replaced the pilot light and now it works fine. Thank you.

We bought an older home last summer and got a warranty from Home Service Club at the time too. When our oven decided to stop heating one weekend, I had to call for service. They had a local contractor come over and he did a nice job. He had to replace the pilot light and now it works just fine.

When my air conditioner was not cooling this summer, I called them to get some service. Because I had their warranty, they sent someone out the next morning. A very nice young man came over and after he refilled the freon, it was cooling fine again. Thank goodness!

When my hot water heater went out, I was more concerned than usual because I had guests over. I have a home warranty with the Home Service Club and this was the first time I needed to use it! The call to claims was very easy and I was assured that a plumber would be at my home the next morning. And they kept their promise! The gentlemen that they sent managed to get it working again just in time for lunch!

My stove had stopped working. Fortunately I had purchased a warranty with the Home Service Club so I gave them a call. A repair tech came out to see what was going on with the stove. There was a problem with the wring, which he was able to fix right there on the spot.

This company is a joke! If I could have given it 0 stars, I would. I purchased this home warranty as my neighbors in our newly built neighborhood began to experience issues with their appliances. I bought it and then found that my microwave went out. The service member contracted to come out and look at our microwave was very rude and unprofessional. The service took ten days even to get back to me, and if I had not called and pushed them to get someone out here, it would have never happened. This service is a joke. They came back and said my situation was pre-existing. My home is brand new and the appliance is just 1 year old. Do not waste your money or your time!

Home Service Club has won so many different awards for their service and I can see why. Out of all the companies around who offer this service, HSC has some of the best reviews and that is why we chose them. We've been customers for several years and when our furnace stopped working recently, we got on the phone immediately. Claire in customer service was friendly, suggested a couple of things that did not fix the problem and then told us she would schedule a technician to come out. We arranged for that and were happy to have a professional tech come fix our heating system. So, we only have this 1 call to them, but it went very well.

I had to give a star but they don't even deserve that. Do not go with this company. Below I put what contract covers. Washer broke and they won't replace. They said it lost value due to it being old. I found a $400 washer, as you see I can go higher and they won't pay. Their so-called supervisors do not help. They offered to apply $200 to my contract (yet they still charged my credit card). Bottom line is this is third time I called them for something and all three not covered they claim. They are a scam and nothing is covered. My next step is lawsuit. If anyone wants in email me.

Signing up for a home warranty with the Home Service Club was the best thing I ever did. My air conditioner went out on a hot summer day and they dispatched a repairman out to fix it that evening. Super fast service with no hassles.

I’m really happy that we have the services of the Home Service Club. My tenants at the rental property we own complained that there was no hot water. I went and looked at it myself at first and sure enough, the boiler was not working. I placed the call and they went ahead to dispatch a tech. The pilot light was broken and the man was able to replace it.

I have been a loyal customer with HSC since 2015 and never used their service. My washing machine was broken and the company sent a serviceman to my house but he did not do anything or say anything nor did I sign anything. After calling HSC for 2 weeks, I could not get an answer of the status of my claim. I finally called back on Last week and Was told that they will give me 181 dollars to buy a new 700 dollar washing machine. After paying for the new washer HSC did not send me my money but choose to apply it as credit. This also include paying 125 dollar fee without any service to repair the washer.

I filed a claim on Monday February 11th to get my clothes washer fixed. I called every day from that point to be told they are working on finding a company. I finally receive a call on Friday the 15th of February. They told me they found a company to call and set up an appointment. I call and set the appointment and not 5 minutes later receive a call Back from HSC telling me they had to cancel it. HSC couldn’t meet the company's requirements. I called again Monday to be told they found a company that could come out in 2 weeks. That will put me without a washer for 3 plus weeks.

I happened to click on an ad for the Home Service Club. I already had a plan with one of those home warranty outfits but I was curious what the pricing would be on the club’s plan. Soon I was contacted by a very well-spoken gentleman named Anthony who detailed their policies. I was sold when I realized that I could save half of the money with far more coverage when compared to the other place.

I'm very thankful to be a Home Service Club Policy Holder because my AC broke down. That same day I called and they came on that day to fix my AC. The next day they called me back to make sure everything was okay. I couldn't have chosen a better company.

The policy I have with The Home Service Club has helped me out a lot. I have everything in my home protected. The way they treat me is great. They listen to my concerns and provide a detailed answer. When my washing machine broke down, they arranged for a service tech to come over and fix it.

My dishwasher is usually quiet, making a soft humming. One evening, there was a loud clanky noise and the door was not closing the right way. I placed the claim with the Home Service Club and they sent over a repair guy. I am so grateful that it was a simple fix!

I’ve always hated washing dishes by hand. When I bought my first home, I made SURE it came with a dishwasher. During a heavy storm, the dishwasher filled with water and it would not drain. The smell was AWFUL! I called in my contract with the Home Service Club. They sent out a guy that specialized in dishwasher repairs and he took good care of the problem.

This past summer was hot and I am really grateful for my warranty with the Home Service Club. I have elders that stayed with me so when the AC died, it was not going to be easy on them! I called and they sent an AC Guy out and got it up in running within a reasonable amount of time. I was so happy I didn’t have to take my elders to an emergency cooling center! Thank you! This is one satisfied customer.

When we purchased our home it was as first-time homebuyers. The seller had to disclose certain things within the house that needed to be repaired or replaced. Of course, we had purchased homeowner's insurance but we also decided to purchase a home warranty with and the company we went with was the Home Service Club. Within the first three months in our new home, the refrigerator and the stove needed to be replaced and the hot water heater needed to be repaired. I would recommend this company to anyone reading this as you never know when you will need them!

I had researched several companies that offer the home warranty service. There were many that I crossed off my list right away just from the way they answered their phones and spoke. Next came the quotes and again, another batch was eliminated from that list as being way too expensive. I decided to go with the Home Service Club. The real test to see if that was the correct choice came later in the year when I needed the dishwasher fixed. From claim to confirmation of repair, these people are the BEST!

Dont ever go with this warranty. I have purchased it and had to raise a service request for my AC. It took 1 month for them to finally react to my request. And after canceling my warrant, they are not giving any refund. It is already 3 months and still they want me to wait for 30 business days. Customer service is horrible. Anytime you call them, it takes 30 mins before a representative talks to you.

I had to make a call a couple weeks ago because my stand alone freezer wasn't working. All my food was thawing out. I was only on hold for 10 minutes and when I talked to Samantha the first thing she said, was "Oh no! We better get someone out there fast!" I was scrambling to get some of my meats to my neighbor's houses so I wouldn't lose them. A repair tech arrived within 24 hours of my call and was able to fix the freezer. I had to pay a small deductible but that was nothing compared to the cost of all the organic meats I would have lost. It's because of service like this that I will never leave the Home Service Club. Very responsive and understanding of my urgency!

Never before have I met such a nice technician. Tim who came and fixed my furnace literally gave me an education about furnaces while he was working. I can't say enough about him and now I know what to look for next time we have problems with our heat. If all the service people are like Tim, I will be a customer forever!

We switched from another company I won't mention - we had a terrible experience with them. But now with HSC, we have every appliance in both of our homes covered. It's great, because 1 is a rental property, so it makes our job as landlord much easier. We had to file 1 claim and were very pleased with the service. Glad we switched.

We have begged them for payment for 6 months! HORRIBLE COMPANY. If you are a contractor, do not do work for this company!!! 27 emails and 8 phone calls. THEY DO NOT PAY!!! I have spoken with several different employees in their accounting department, I have sent all of them the invoice for the work performed, and I have spoken to supervisors, all promising to pay!

When it rains, it pours. And I think it always comes in threes right? First, the garage door opener and mechanized parts went out. I called HSC and a contractor came out to fix it. Second, same day the garage door opener was fixed, the garbage disposal went out. The day they came to fix that, the dryer belt broke. HSC helped us with it all!

I tried to do my own plumbing. I learned my lesson when I tried to remove the toilet in the guest bathroom. I snapped a bolt and broke the ring. That was my handyman attempt. I called Home Service Club. They came and finished the job and did it right. Thanks for getting rid of my headache.

Bath time is usually a nice time for my little daughters. When the tub drain was stopped up I had to bath them in the kitchen sink. This was not a happy time for them or me any longer. It messed up our routine and we lost their play time. I called Home Service Club. The serviceman made the repairs and we are all very happy.

We are so happy with our extended home warranty service plan with Home Service Club. They are very nice when we call for a repair and always have someone out quickly to work. They fixed our hot water heater in no time when it stopped heating the water. If you do not have their warranty, you must get one asap!

Bath time is usually a nice time for my little daughters. When the tub drain was stopped up I had to bath them in the kitchen sink. This was not a happy time for them or me any longer. It messed up our routine and we lost their play time. I called Home Service Club. The serviceman made the repairs and we are all very happy.

My brother’s house warming gift to us was an HSC warranty. It was so kind of him to pay for it for three years ahead. I swore we’d never need it, but his wisdom panned out. Right after my second child was born we started having major plumbing issues. HSC got someone out to take care of it fast! Thanks!

When the freezer started to turn frozen ice cream into strawberry shakes, I called Home Service Club. It was the second appliance that broke down this year. The home warranty plan is a lifesaver! Thank you HSC.

My alarm system kept summoning the alarm monitoring company. I found out then that they will not fix the alarm system. I just pay them to monitor, not to maintain the system. I was frustrated, I thought it was a strange policy. I called Home Service Club. They sent a tech guy to fix my wiring. I think I will be changing my monitoring company now. I am keeping Home Service Club.

My alarm system kept summoning the alarm monitoring company. I found out then that they will not fix the alarm system. I just pay them to monitor, not to maintain the system. I was frustrated, I thought it was a strange policy. I called Home Service Club. They sent a tech guy to fix my wiring. I think I will be changing my monitoring company now. I am keeping Home Service Club.

We live way outside of town. We like to recycle and we are glad we have a recycling program for our town. We have to deliver our own recycling to a dumpster provided by the city. When we lost the use of the trash compactor it was a problem. We have a home warranty plan with Home Service Club. We used our plan and the unit was replaced. The company did exactly what they said they would do.

I got the service contract when I purchased my home. I asked for a sample contract but all they would provide me with was a brochure. My home inspector did a functionality test and determined the A.C. to be working as designed. It continued to work for 6 months and then quit. I requested a repair and then had to wait for 2 weeks before they could find a technician and get him to my home. I've since learned that many professionals won't work with home service companies because they want to say what they will pay. The tech determined the compressor had gone out and because the unit was 18 years old recommended replacement instead of repair.

We are a family of 5 with four very insistent Jack Russel terriers. I love them all but they are a very messy group. The dogs are happy but I need my dishwasher. I used my warranty plan from The Home Service Club so that I can find my kitchen again. Thanks HSC!

My pipes to the washer burst from the cold at the first time it dropped below freezing this year. I have used Home Service Club in the past but I was especially grateful to have them for this problem. I would not have wanted to have to crawl into the spaces that this plumber had to struggle to get to. But the job got done and the warranty has paid itself off yet again!

Our refrigerator stopped working and we had to put what we could in a cooler. We have a Home Service Club for our appliances warranty. We were able to get an appointment pretty quickly. The service guy had the part that they needed to fix the refrigerator so we didn't have to wait for any return trips. We replenished the refrigerator the same day. Thanks to HSC.

I made the biggest mistake to my poor in-law’s washing machine. I didn’t sort the laundry when I was over there house sitting. My son’s toy ended up in the wash and it was one of those expandable in water things that led to broken up in water after the spin cycle into the rinse. Then it was clogging the machine. Thankfully, my in-laws had me call the warranty company who made arrangements to get it cleaned out. The tech was also kind enough to teach me how to do it, in the event it should happen again. I bought a plan for us after we were home again.

If you are looking for a home warranty company that provides any service and doesn't just bill you a monthly amount but refuses to provide any service. This is not the company you should hire. If you want to pay for nothing at all then contract this company. You will be billed every month and you will experience the satisfaction of paying your bill while receiving absolutely no services. When you call them you will spend a lot of time online, then be promised a call back regarding services and technicians. That call will not happen.

You never know if a company is going to be worth the cost of the warranty. The Home Service Club has been true to their word each time I required their services. I am going to upgrade my warranty plan this year. I appreciate the piece of mind that I have with HSC.

I have a woodworking shop where I make custom furniture from home. I work with some pretty toxic chemicals. I have an exhaust system set up so I can do my work safely. When the system broke down in the middle of a project I couldn't work. The customer I was working with was a little fussy and I didn't want to disappoint them. I called Home Service Club. They came out and found the problem. Thanks to some great contractors, I was back to work in no time. My customer was able to get what they needed on time. The HSC contractors were fast and efficient.

I am a baker. We are coming into the holiday season. My friends and family expect my holiday gifts to be edible. Nothing was baking at the right temperature. I called Home Service Club. When the service technician looked at my oven he was not sure if it could be fixed. He took the time to really research the part that the oven required. They found the part and it was installed. I am so happy that I have my oven back with plenty of time before I start my holiday baking.

I am updating this from a complaint I filled on 5/11/2018. It took months to get things worked out. I have worked things out with the home service club as Stacy a manager from the home service club has been working with me to get this resolved. I am giving Stacy 4 stars as she has stayed on top of this.

It's the last weekend before Thanksgiving and I find myself in a mess. I had planned to get ahead by doing my baking early. I have everything mixed and ready to bake when I go over to my stove to turn on the oven. It doesn't come on at all. I thought it was just me forgetting how to use my own stove. I had my husband try and oven still does not come on. We checked circuit breaker and it was fine. I was so glad that we had purchased insurance for The Home Service Club. I frantically contacted them and explained my problem. Since it was early in the morning they were able to get someone out that afternoon to take a look. The burners on top were working fine, it was just the oven that did not work. The repairman came out and discovered it was my heating element that was not working. He replaced it rather quickly and I was able to continue my Thanksgiving baking.

The Home Service Club warranty covers Laundry appliances, Kitchen appliances, living room furniture and even bedroom furniture. I had pipes burst in my home which caused my washer and dryer to flood and break and my refrigerator which was less than one year old. I thought my food would spoil by the time I received a new refrigerator. The Home Service Club came to my rescue in 24 hours. My food did not spoil and I was able to have clean clothes after the flood soaked them wet. I could not have managed without them and I am thankful to have found a great company as theirs.

I was in the process of buying my first home when a close friend of mine recommended I get in contact with The Home Service Club. I admit I was skeptical at first because there is already a lot of things to do with purchasing a home but I am so glad that I took the time to contact them. I will be with them for as long as I own a home. The customer service is wonderful and just having the peace of mind of having coverage if anything happens is a lifesaver! I would highly recommend The Home Service Club to anyone who is purchasing a house.

My home was experiencing electrical power loss during cold seasons. Just recently this past week all power was lost due to cold temperatures. The whole neighborhood had lost power also. Today about 30% of my home lost power and I believe due to electrical failure but it is also cold temperatures today. With a service like home warranty insurance from Home Service Club you can get peace of mind that your home will be protected with issues like these.

When it was time to buy my first house, I learned about The Home Service Club. It was a complete surprise, how easy it was! First off, buying a house is stressful enough as it is, then after buying it you have to keep it up, and sometimes things goes wrong like a washer/dryer breaks or your A/C goes out, it could be anything. It's a great thing to know someone's got your back, if needed, and the peace of mind will give you less stress, and help you sleep at night. Customer service team is there to make the process easy, and resolved quick! Would Highly recommend!

We were just moving out of our home and getting it ready for our new tenants- One-week countdown to move out a state, get the house ready for the new tenants while raising two crazy toddlers and I'm by myself. My husband had already left for the new job. The washing machine breaks! My husband thankfully got this a year ago since he heard of it from a co-worker and we had to pay a lot on repairs on our other property. I was able to submit my claim online while my two toddlers are running around wild. I am not a fan of doing things on the phone. Someone came the next day, fixed it under an hour and that was that. So easy and one less thing to worry about. After this, we decided to get it on our other property as well.

When buying my house I learned about The Home Service Club. It was really a no brainer. Buying a house is stressful enough and then after buying it and something goes wrong like a appliance breaks or your heater goes out a week after buying your house midwinter it's nice to know someone's got your back and is there for you to give you less stress and fix the problems. Amazing customer service and so professional. Highly recommended.

I trust The Home Service Club and from my experience I will recommend Home Service Club to anyone. I am a loyal member of The Home Service Club and will be in the future And I’m glad I made the right decision. I Receive the best customer service with Home Service Club. They have managed my home appliance professionally with experienced tech staff and The customer service is excellent. Depending on how new or how old your house is The Home Service Club warranty covers all of it. For example laundry, tennis court, basketball court, bedroom, kitchen, dining room, living room. They are reliable, professional, & great with customer.

I am and still a proud loyal member of The Home Service Club and will be for a very long time and I am so glad I took the decision a long time ago. I keep receiving and the best customer service with Home Service Club. They have always managed my house appliance professionally with experienced tech staff and customer's friendly.

I have been extremely satisfied with the quality and service of this company. They provide the exact service I was looking for and their customer service was very helpful and respectful. I definitely recommend this company!

I have some family up in Seattle as I make frequent trips for work, and I was staying with my sister. During the middle of the night we got a really bad chill and the AC somehow broke. I literally searched it up on Google and I found this company, it was perfect because they aren't far from where my family lives. The next morning I called them, and I found out that they have a very affordable cheaper plan. I was surprised how fast they were to come to us and fix it, and I'm so glad the heater is working again.

I signed up with HSC when I bought my house. As with older homes, you just never know what may happen. When my AC went out, I called for service. I spoke to William in customer service who arranged for service. A service contractor came over the next morning and needed to refill my Freon. He also cleaned the AC too and it is cooling nicely again. I recommend HSC.

I live in Seattle where it is usually not too cold but every so often we get a cold spell. I purchased one of the cheaper plans from this company to insure us against our heat going out. We have an older home with an ancient furnace that runs, but we are not ready to invest in another one. Anyway, last Winter we had our first time to actually call this company. We were surprised that we got same day service, which was great. I don't know how they do it because when it gets cold up here in the PNW, it is hard to find anyone responsive. But HSC was able to get an HVAC repair tech to our house and get the problem fixed. We are very satisfied. If you want peace of mind for your home repairs, this is a good choice. Pricing is reasonable and when you need them in an emergency like we had, they came through. Makes it worth every penny we spend with them!

Home Service Club is the 3rd different home service warranty company I have tried. I won't mention who the other ones were, but I can say I am so pleasantly surprised by the service I receive. I'm always able to get through when needed and the service technicians they send out are courteous and knowledgeable. I highly recommend HSC.

We had our bathroom done by a company that is no longer in business and I can see why. A few weeks after they were finished when we turned on the shower the water would start to leak down into our basement. We called these guys and they came out the next morning. Turns out the company that remodeled our bathroom didn't install the piped correctly. HSC found the probably quickly and fixed it for us.

This is an update from the last review I had posted, I recently just got off the phone with one of the manager (Taylor **), in concern of the issues I was having with the company. She made a point that customer satisfaction was one of this company top priority. I let her know all the issue that she read from my review is true can be verified. The company approved my washing machine being fix, and the supervisor gave me her extension for future claims, hopefully I don't have any more, but just wanted to gave an update, since I had actually talked to someone. Ms. ** actually sound like she cared and understood my situation for that I gave her a 5 star *****. From this experience this lets me know that this company has personnel that pays attention to your complaints.

OMG...I could write a book on this POS of a company. I just got off the phone, for the 4th day in a row about getting the "Approval Dept" to approve my A/C repair. Last Wed A/C company comes out (after 2 weeks of calling trying to get someone out...a whole different book) and submits the repair needed to HSC at 9:00am. I call at 1pm to verify they received info. They did but are "needing more info from tech". HSC rep said they are waiting for a call back from tech.

I was hired as a plumbing contractor to service one of their clients. We were told to collect a fraction of our services from the homeowner and the balance would be paid by HSC. The homeowner paid and I have been unable to collect the remaining balance from HSC since April. It is now end of September. I have received the runaround over and over from this company. As a contractor I highly recommend not doing business with this company. Someone got a new garbage disposal for $95. Talk about deal of the year!!

Thanks to people like Taylor ** and Amy at the company this issue has been resolved. They reached out to me and resolved this claim.

If you are a Homeowner - PLEASE DO NOT GIVE YOUR MONEY TO THIS COMPANY. You will be without AC for weeks without any consideration on their part. They will leave you on hold, delay your process and never pay the contractor. This company is a nightmare. I believe the Department of Consumer Affairs should shut this place down. This seems like a Ponzi scheme. Homeowners/Contractors BEWARE!

I've had a claim for over two months. They will not respond to phone messages or emails. They will not return the technicians call to get the repair resolved. The technician told me they have unpaid bills from them since November.

This company has completely failed to provide the service we pay for every month. When we request service, they do not find a technician. The technicians they find fail to contact us to make appointments to provide the service. We have filed three claims with them in the time we have paid for their service. One was quickly resolved but the other two have been open for way too long.

I called about a water leak, which according to them is high priority, it is now been four days and I have called five times and I still have not had someone call me back. They keep telling me they're trying to find a technician. I could've called a plumbing company and had them out the same day. I don't understand why I'm paying them whenever they aren't doing their job. I called about a year ago because my battery was out on my air-conditioning, and I had to call again a year later because of the same problem. I didn't use my home warranty the second time I had someone come out, because I wasn't going to wait a week with no AC in Texas and the new company that fixed it said they installed a very cheap battery.

Was able to resolve issue

It took almost four months but we were able to come to a satisfactory resolution.

I filed a claim for a simple broken garbage disposal. I got the runaround so bad, that it took 14 days to get a new one installed. How disgraceful for anyone to be treated this way. It took 20 min To install. I can’t wait to change companies. I wouldn’t recommend them to anyone.

The first time I had to call on the Home Service Club was to fix a broken toilet. I contacted them on a Friday 29th June. It took around a week for someone to come out and look at it (next Thur, 5th July). They confirmed it would need a new toilet. This was over the 4th July period. Then I heard nothing from the plumber or HSC. I called HSC on the 12th July. They said the work had been approved and I should hear from the plumber. Nothing. It's now the 19th, and HSC are not answering the phone. Needless to say, I do not recommend HSC!

This happened in the middle of summer in Texas where the outside temperatures are up to 105 degrees. My AC went out so I called them on Tuesday afternoon to put in a claim. I waited on hold for 45 min and then was asked to leave a message. I called back 30 min later and waited on hold for 30 minutes before it was answered. They said they didn't have my contract number in the system. I told them it was paid for two weeks prior and called my title company to make sure the payment was sent. They conveniently found it once the check number was provided. I made the claim which, up until now, had taken about 2 hours of my time.

I've submitted a claim with this company since May for my water heater and still have not received my reimbursement check. They are the WORST in customer service, every time you call them no one can answer your questions. I'm assuming the check is coming via a turtle. I had two homes under warranty with them and thank God this is my last month to fulfill my contract, I will NOT be signing back up for coverage. I may as well save my $39.95 per month and pay for my expenses out of pocket.

I was unhappy at 1st but am very happy now that they have resolved the problem now to my satisfaction, this wasn't something I expected, but it does show the commitment by the Home Service Club to satisfy their customers. Thank you for the ladies that got involved to make good.

We purchased the warranty at move in. The A/C worked great for a month straight of 90 degree weather. But it eventually failed. The Home Service Club sent a technician who spent 5 hrs over two trips with no progress. He told us "he finally found the problem, but needs to get warranty approval". The warranty company said based on his assessment, its a pre-existing condition and they are not responsible.

I've had this home warranty for about 2 years. My A/C went out, so I called. They were quick to send a local tech out to investigate the issue. That was over 3 weeks ago!!! I've called many, many times. I've asked for a "Supervisor Call Back", but have yet to be called back or notified of when my A/C unit will be fixed, which is under the warranty contract. They have told me that it will be covered and the Tech will be contacting me to set up the service, but still nothing (2-weeks ago)... If you are even thinking about a Home Warranty or Home Service Contract, STAY AWAY FROM THIS COMPANY!!!

The Home Service Club is a scam. After months of paying I finally called for service. They sent a guy who was clearly not part of a legitimate business. He came and said I needed a new part. I paid the $125 co-pay and he never showed up again. (I took off of work to wait for him; he never showed and when I called he acted like he had no idea who I was or why I was calling.) Over the next week he texted one excuse after another). Clearly he never intended to show up again. (His final excuse is that the Home Service Club screwed him over on payment on another contract). Now, no one will answer at the Home Service Club when I call. (Sales department answers right away; reps who can help existing customers are non existent.) Now I'm out all of those monthly payments and $125 and still have a leaky washer.

5 minutes ago-Edit This is an absolute waste of money and your time. The plan covers very little and what it does cover is replaced by shoddy workmen with plastic parts only to be in need of repair again a little over a year later. The only thing the company seems to go out of their way to do is align themselves with "discount" (cheap, sub-par) contractors. One thing you will really enjoy is sitting on hold for an average of 20 minutes listening to a recording repeatedly tell you that "your call is important to us."

Do not buy a home warranty from this company. They are a joke and the customer service after you file a claim is unreal. I had to call them almost every day for 3 months to try and get updates from them and I was always told the same thing (the technician wouldn't get back with them). They have sent 2 different companies of their choice out and they both came back with the same result. I was told by The Home Service Club my claim would be denied but they would pay some of the cost because of all the back and forth they put me through. If you are going to offer to pay anything you know they are in the wrong and trying to get me to agree with them. I told them today they will hear from my attorney as this is the worst company I have ever had to deal with in my life

I had to have my hot water heater replaced and HSC could not find a person to do it. After 3 weeks of my basement being destroyed by the leaking water heater, they agreed to just pay $400 towards us getting a replacement on our own. We got the work done, sent the receipt for the work and I still have not gotten the money. I call daily and email and not one person has called me back after promising to do so. This company is DISMAL to deal with. I can't wait until November when I can cancel this contract and never deal with these frauds again.

The thing that Home Service Club does not tell you is that when you go to file a claim, they will set a maximum limit they are willing to pay for that item. For instance, I was quoted $1325 to replace my water heater from a plumber. Home Service Club said they would pay $400 and I had to pay the remaining $975. This is in addition to the $450 I pay per year for the warranty itself. The maximum they will pay per item is usually only about $200-400 and only after you meet your deductible. Which by the way, they will not replace with equal appliances to the ones you currently have but will try to lowball you with cheaper ones.

Stacey and Amanda have been amazing in helping me resolve my claims. Apparently there was a system glitch and my claims were not processing through. This is now resolved.

Very slow in their total process. Would not recommend their service to anyone. In fact I've cancelled both of my contracts on two different properties and I'm encouraging my daughter and her husband to cancel their program because of their poor service. They still owe me money on the refrigerator that went out over 2 months ago that they keep dragging out the payment process for an offer of about $400 but I refuse to pay another dime to these people. Do a top 10 search for the best home service companies and they aren't even a honorable mention.

The company and I were able to resolve this claim.

Our family has had The Home Service Club for a while now. Unfortunately we’ve had a few claims, and with every repair there has been an issue. Our air conditioner broke immediately after purchasing the protection plan. HSC would not cover the AC unit due to existing damage, but it worked perfectly all the way up until it broke.

I suspect it was the negative review but they did elevate this to a high supervisor who offered several resolution choices and apologized for a new untested technician.

This is the first time I have needed to call on my home warranty. I requested service for a broken washing machine this morning online. When you do this, there is no record sent to your email address or request affiliated in your account online. After not hearing anything for several hours, I called just to make sure they received the request. I was on hold for 20 minutes waiting for the next available representative, until finally an automated message asked me to leave a message so they can get back to me. I have absolutely zero confidence that they are going to take care of this for me, and I don't have time to waste chasing them. Seeing other reviews, seems like a common story, entirely disappointed.

A new supervisor took over my case. The dishwasher has been drained of the water. He cleared the pump and it is working fine. So far so good.

After speaking with Stacey, the problem with repairing our washer was resolved. As a matter of fact, our dryer was just repaired and Stacey called us to ensure that the repair process went smoothly.