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Granite Transformations Reviews

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About Granite Transformations

From Australia to the United States, Granite Transformations has remodeled both commercial and domestic countertops for over 15 years. Our goal is to bring a fresh and exciting new look to your countertops, cabinets, backsplashes and floors.

Visit www.granitetransformations.com

Granite Transformations Reviews

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    Page 6 Reviews 530 - 680
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 2, 2016

    Granite Transformations removed my old sink, put in a new sink and did a terrible job. The granite has scars all over it. I was told it didn't chip and there was a big chip in it. I took a huge nice deep sink then I got this cheap stainless steel sink. If I had it to do it over, I wouldn't have touched it. I was ready to turn them in to the Better Business Bureau. The salesperson though was excellent and couldn't have been any nicer. She told me how everything's guaranteed and how wonderful everything was. So I said okay.

    The original owner came out with the worker. I think this was the first or second installation that this worker had ever done. The caulking that they did around everything looked like a kindergartener had done. But it's still better than I would have done. I wouldn't have done it that well. But the bottom line is he had a very arrogant attitude. When I called them and complained because the sink wasn't the same size, they just kept making excuses. They made excuses for everything. I wouldn't recommend them to the ghetto or to anybody. I feel sorry but they're supposed to be professional people. I don't know how they've stayed in business. If they're still in business good for them, but I just wonder who else's house they're ruining.

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    Response from Granite Transformations

    We are very sorry to hear about your experience. We hope even though our company did not meet your expectations at first, you can continue to use our products and hopefully have another perspective about us.

    Verified purchase
    Staff

    Reviewed Jan. 1, 2016

    I work in a shop right next to Granite Transformations so I drive by their place every day to work. I had them install counter overlays on two kitchens. I liked the quality of the remodel they did and I think their product is a better option because they can get away with a lot less work than real granite and I can save some money. So it works in everybody's favor. The salespeople were super nice and knowledgeable. The kitchen was L-shaped and in its opposite corner is a little office desk between some cabinets. I was going to do one solid color but one of the ladies helped me come up with an idea to have the little desk area in a different color which actually worked out real nice.

    I do a lot of high-scale jobs in construction and I know it's tough to remodel but I'm really particular so there's one thing I was not happy about. When their guys overlaid the counters, there's normally a little bit of gap because they can't get super tight. So on the front surface where they have the front edge, there’s going to be a little overhang and they used a white compound to fill in all the seams and make it look good.

    The first crew that did the first kitchen for me were a little bit in a hurry so I had to go back and do some touch-ups. The filler was missing in some of the corners and some areas had way too much and some didn't have enough so that when I ran my hand under the counter, it was kind of sloppy. But on the second job, they did really good. They cut too tight on my cut out through the stove so they had to come back the day after and do it one more time. Still, they were all professional about it and everything worked out. And since nobody is perfect, I would still recommend them.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations. We are sorry about the minor problems that happened in your remodel. But we are glad to know that overall, you enjoyed our products.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 31, 2015

    A very professional company, performed work to a very high standard. Everything was done as promised. Work was done on time and my kitchen was neat and clean when work was completed. I would definitely recommend Granite Transformations...

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    Granite Transformations
    Response from Granite Transformations

    Thank you very much for choosing us and for your review.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 31, 2015

    We did a repair in our house to sell it. The product and the experience with Granite Transformations were good. They were very professional and were on time according to their schedules. I would recommend them.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 27, 2015

    Their sales representative gave me his best price. The installation team finished in three or four days and cleaned up afterwards. I went with Granite Transformations because it is cheaper than the regular granite slab but looks just as good. It's not the real thing but it's okay for my purpose.

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    Granite Transformations
    Response from Granite Transformations

    Our engineered stones are real granite. But different from traditional slabs, our granite countertops are engineered to outperform ordinary granite because they are non-porous, stain-resistant and virtually maintenance-free.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 26, 2015

    I'm happy with my experience with Granite Transformations. Their sales team is very positive. Also, they were knowledgeable as they explained the products and warranties. And then the people from the installation team kept things clean. They were very nice, upbeat people, and I enjoyed their company. I like my remodel. It’s of good quality.

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    Granite Transformations
    Response from Granite Transformations

    We appreciate your business.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 25, 2015

    I'm thrilled with the quality of the remodel that Granite Transformations did for us and it's fantastic. Their sales rep was very informative and knowledgeable. He was able to point out some differences between them and Slab Granite. He provided the good and bad points for each, and we were able to make our decisions off that. Also, the installation team was very courteous and polite. I could tell that they ran into some sort of issue, but they all worked together, got the template in, and it looks great.

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    Granite Transformations
    Response from Granite Transformations

    Are design consultants are trained to provided the best shopping experience for your kitchen remodeling. We appreciate your business.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 24, 2015

    Two of my neighbors had Granite Transformations put in their home so I called them too. I had a problem with one of my new colder faucets and the sales rep was very helpful when I called their office. The installation team was a couple of young guys and they were very efficient, cleaned up after themselves and knew what they were doing. I've only had the product for a little over a year, but I'm very satisfied with it.

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    Granite Transformations
    Response from Granite Transformations

    We are pleased to know that you are satisfied with our products. Thank you very much.

    Verified purchase
    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 23, 2015

    The sales representatives from Granite Transformations were great. They explained everything to me thoroughly. Moreover, the installation team went above and beyond to make sure that the job was done right, that it was lined up well even if they needed to use a little more product. They also worked late and got it done very quickly. I was really happy with them and I love the quality of the remodel that they did.

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    Granite Transformations
    Response from Granite Transformations

    We are glad that you enjoyed our services. Thank you for your business.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 22, 2015

    Granite Transformations did a project for one of our primary homes. This is the second project that was done for us, but I'm annoyed the way this one worked. Orders got mixed up, the supply of the granite material was shipped incorrectly and it wasn't done on time. The installation was rocky, materials came out a couple of times and one seam in particular wasn't done right. Other than that, the sales reps are fine and the installation team were supportive.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for being a regular Granite Transformations costumer and for your review.

    Verified purchase
    Installation & SetupCoverageStaff

    Reviewed Dec. 21, 2015

    I‘d recommend Granite Transformations. I have used them twice. The first time was when we lived in Kansas City about 3 years ago. We had them do our kitchen countertops. We actually visited their facility and picked out what we needed—the color and the type of covering—but we didn’t have much interaction with their sales team after that. The team that did the installation was very clean, neat, orderly, and polite. I’m very happy with everything they did. The second time was here in St. Louis. I took a tabletop to their facility, and they went ahead and covered the tabletop in a Granite Transformations covering. I’m very pleased with both remodels. There was very minimum maintenance and both have continued to look good through all the years. I’m considering using them again for another kitchen remodel that I’ll be doing here in St. Louis.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for being a regular costumer with Granite Transformations. We appreciate your business.

    Verified purchase

    Reviewed Dec. 21, 2015

    Granite Transformations did my kitchen and bathroom and the quality of the remodels were very good. I'm very happy and pleased. Also, they work with extra things. I bought a table for the kitchen area and I wanted it to be covered in the same material that I used in the kitchen. They don't normally do a little job like that because it's five feet by three but they said that since I'm a repeat customer, they'll do it. So I took the legs off and made them shorter and they came out and made a pattern. When they were ready, I went back with the legs back on and all because otherwise it would be too high and then they place it right over the top. It looked so nice because they all matched.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for being a regular Granite Transformations costumer. We appreciate your business.

    Verified purchase
    CoverageStaff

    Reviewed Dec. 20, 2015

    When we were considering to have our countertops re-laminated, I saw the ad from Granite Transformations on our local TV station and they had this backsplash that was amazing so I decided to go with them. I brought my drawings to Granite and asked for a rough estimate because I was having an estimate done by someone else for the laminates in our bathroom upstairs. We wanted to redo the kitchen and both bathrooms to match, but I was planning to put granite in our master bathroom only. Granite gave me the rough estimate, and I agreed to it. The rep asked me if I wanted to check with my husband first but I told her it was a done deal because I already estimated what the other company was going to come back at. And it was $150 more to have Granite Transformations come in, do all three rooms, and have new laminates plus one bathroom granite.

    Granite Transformations was so accommodating. The rep was available whenever I wanted her to come out. She brought everything that I said I wanted to see and we signed the contract. They were in and out in a day. They covered all of my floors with paper and left without anything covered in dust. They sawed off my little backsplash, and kept everything under control. It was an amazing experience.

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    Granite Transformations
    Response from Granite Transformations

    Thank you very much for choosing Granite Transformations. We hope you continue to enjoy our beautiful designs for your kitchen and bathrooms.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 19, 2015

    I’d recommend Granite Transformations. They’re very responsive. One of the pieces that they installed was something we asked about, and the following day, they came and repaired it. In fact, they put in a whole new piece in it. It changed the seam a little bit, but it fixed the problem with the color. That was pretty good.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations. We appreciate your business.

    Verified purchase
    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 18, 2015

    Granite Transformations was recommended to us by someone at my husband's work. In turn, we have recommended them and a friend that we recommended them to had used them. Our interactions with the sales representatives were wonderful. Likewise, our interactions with the installation team when they came to our home were extremely nice. They were very professional. got the job done, and were very good all the time. They started working and cleaned up after themselves when they left. We love the quality of our remodel. It's been holding up, seams up well, and looks good.

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    Granite Transformations
    Response from Granite Transformations

    Recommendations are very important to us. We appreciate that we were recommended to you and that you have recommended us.

    Verified purchase
    Staff

    Reviewed Dec. 17, 2015

    My fireplace needed to be refaced so I contacted Granite Transformations. Their sales rep was very professional and did a great job. The installers cleaned up after themselves. I'm very happy with their work although there was an issue with a piece that broke but they came right out and fixed it. So I'm satisfied.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

    Verified purchase
    Staff

    Reviewed Dec. 17, 2015

    Hoss and Josh did an amazing job with our kitchen. They turned our choices from an old drab kitchen into a beautiful sparkling one. I am very happy with the job they did, with the time that it took and with how kind, friendly and pleasant the entire staff is. I wold be happy to recommend the company to anyone.

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    Granite Transformations
    Response from Granite Transformations

    We are Glad Hoss and Josh helped you with your kitchen. Granite Transformations appreciates your business.

    Verified purchase
    Installation & SetupPrice

    Reviewed Dec. 16, 2015

    We wanted new countertops on our kitchen so we had Granite Transformations came in for a remodel and they did a beautiful job of replacing them. Although there were a couple of problems with the installation, they came back and fixed it right away. And, The quality of the remodel was outstanding and the price was wonderful. I would recommend them to anybody.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your new kitchen countertops.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 16, 2015

    My experience with Granite Transformations is fabulous and it's the best I’ve ever had. The sales rep came out to the house, took a look, got measurements and gave us a quote and a ton of options. He also had samples and it was great. It was a learning experience for us and he was very knowledgeable. Also, the installation team knew exactly what they needed to do. The information passed down from the salesperson to the installer was phenomenal. They did everything as we had talked about with the salesperson and they worked clean. Their knowledge and the work they did was amazing. I have recommended them and the people that I did recommend absolutely went with them also.

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    Granite Transformations
    Response from Granite Transformations

    Are design consultants are knowledgeable, trained and courteous. We strive to make sure the client has an amazing experience with us.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 15, 2015

    We are big fans of Granite Transformations. Their sales representative was very friendly, and while I didn’t have any interactions with the installation team other than letting them in and out, they did a great job and cleaned up after themselves. I love the quality of the remodel, and we would recommend them for sure.

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    Granite Transformations
    Response from Granite Transformations

    It very nice to have such fans! Thank you for recommending us.

    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Dec. 14, 2015

    Granite Transformations was a referral from my mother-in-law. I appreciated the two salespeople I have dealt with. The woman was very forthright, as well as the man. But I really enjoyed dealing with the man. He was very honest, and he stayed true to the prices. He did a great job. He put all the information out there and answered all my questions. He took the time and I was very pleased with him. As for the installation teams, I was happy with the work that they did. It was actually the contractors I dealt with that were punctual. They showed up when they said they were going to show up, and I appreciated that. They were very professional. However, I wasn’t happy afterwards, when we were having other contractors coming because we were remodelling the entire house. It’s because of the backsplash behind the stove that goes all the way up to the vent above it.

    The previous contractors had left a gap there that was about two to three inches. So there was white paint from the top where the granite ended, to the heating vent or the range. Those contractors who came in afterwards told me that any decent contractor would know that they’re supposed to go all the way up to that vent—that there shouldn’t be a gap there that looks really bad. And they pointed out that when somebody goes in there, that’s the first thing they’re going to look at when they’re standing in front of the stove. These were licensed contractors who told me that, and later on I realized that they were right. At that point, I didn’t have the time to call because we were under the gun to get that house sold since we were moving out of state. So I didn’t have time to pursue it and I was disappointed about that.

    These guys have done this job before and they should have known that as well. I don’t know why they left that gap there. But we were still able to sell the house and make a great profit off of it. And apart from that one gap, the remodels were really good. Good quality products were used and we’re all very pleased with that. Despite that one flaw, I would continue to use Granite Transformations. They’re a very good company.

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    Granite Transformations
    Response from Granite Transformations

    Referrals are very important to us. Thank you for choosing Granite Transformations. We are sorry about that small problem, but, it is good to know that it worked out in the end.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 14, 2015

    It's been a year since I've used Granite Transformations. Their sales representative came to my home and presented me with different options. He was very professional and helpful. Moreover, their installation was very quick and neat, and their team was very professional. Everything turned out perfect and I loved it. Since I had it, I haven't had any problems. In fact, I've gotten tons of compliments about it. I recommended your company to different people. It was an overall great experience.

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    Granite Transformations
    Response from Granite Transformations

    We love to heart it when costumers loved our products so much, they recommended it to others. Thank you!

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 13, 2015

    The installation team of Granite Transformations did fine. I really have no problems. I love them. They cleaned up after themselves, they were knowledgeable and courteous. I’d recommend them.

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    Granite Transformations
    Response from Granite Transformations

    We are glad to know you were satisfied with our services. Thank you for your business.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 12, 2015

    I'm a repeat buyer of Granite Transformations. I got a new townhome after my divorce and again had them came in to put new countertops and backsplash in the kitchen. I absolutely love the quality in both of my remodels from them. I'd recommend it to anybody. The people were great - there were two different guys who did my remodels and both were fantastic. And if I had any problems, they came back to fix it whether it be my fault or their fault. But, they were resolved very quickly without any out-of-pocket expenses.

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    Granite Transformations
    Response from Granite Transformations

    Thank your for doing continuous business with Granite Transformations.

    Verified purchase
    Staff

    Reviewed Dec. 11, 2015

    We are very pleased and happy with our countertops! It's beautiful! Everyone was very helpful and professional! Thanks!

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 11, 2015

    The quality of the remodel by Granite Transformations could have been better. The adhesive that the installation team used got on my kitchen floor and it wouldn't come off and it messed up my kitchen floor a little bit and it's actually chipped since I've had it. And one of the installation crew who came out was knowledgeable but the other one was probably being trained. He tried to clean the adhesive off, but he told me there wasn't really anything that would take it off. And, I just didn't bother because I'm eventually replacing the floor. But had it been a brand new floor, then I would've pursued it a little better.

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    Granite Transformations
    Response from Granite Transformations

    We are sorry to hear about your experience. We hope even though our company did not meet your expectations at first, you can continue to use our products and hopefully have another perspective about us.

    Verified purchase
    Staff

    Reviewed Dec. 10, 2015

    I asked a few questions with the sales representative, and I took some information home with me. We were gathering information about some remodeling from different companies and I read a lot of good reviews about them, so I had them come out and give us a quote. I have nothing but good things to say about the installer, Bruce. He’s great to work with. He was really friendly, professional, and he cleaned up after himself. I’m really happy with the quality of our remodel. It was what I was hoping for. It was a really good experience with Granite Transformations. I’d recommend them.

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    Granite Transformations
    Response from Granite Transformations

    We are glad that Bruce helped you with all your questions. We are glad to hear about happy costumers.

    Verified purchase
    PriceStaffProcess

    Reviewed Dec. 10, 2015

    I work in the beauty industry and I was talking about getting granite, had gotten a price quote from one place but it was higher than I wanted to spend, and one of my clients said to try Granite Transformations. So I got an estimate from them and saw the product and decided to go with them.The quality was very good and the installers did a really good job and they did it in one day. They were very polite and gentlemen. Their sales representative was very nice too and very informative. I had some samples that I had gotten at Home Depot of the color I wanted and she brought me their samples. It was almost a perfect match of the color I was interested in and she explained everything thoroughly about the process. I'm very pleased with the finished product. In fact, I've gotten a lot of compliments about it.

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    Granite Transformations
    Response from Granite Transformations

    We are glad to know you are happy with Granite Transformations. Thank you for choosing us.

    Verified purchase
    Installation & SetupPunctuality & Speed

    Reviewed Dec. 9, 2015

    I was looking at the Granite Transformations display at a home show in San Diego, and the sales representative talked about the product. We decided to have them come out and do an estimate, and we liked what they had. My wife was pleased with the professionalism of the installation team, who did the job quickly. And the plumber who installed the sink was very good so it was a pleasant experience. It's been almost a year since, and I'm very happy with the quality of the remodel.

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    Granite Transformations
    Response from Granite Transformations

    Thank you very much for choosing Granite Transformations. We are pleased to know you are happy with our ptoducts.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    I had great experience with Granite Transformations and I love the countertop that they put in. It's beautiful and it's exactly what I had in mind, it's easy maintenance. It spruces up my bathroom in my weekend cottage - where we had it installed. The guys who came all the way there to measure and then back to install were so kind, very professional and they were there when they said they would. It was all done in a very timely fashion. Also, the sales lady at the place was very nice and very helpful. I would go there again for sure. It was refreshing to do business with them because I don't find that so much anymore.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen and bathroom.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 8, 2015

    The sales rep was a good guy and very outgoing. He came to the house on our schedule and didn’t do a hard sell because I was interested already. And when the installation actually happened, there were very few questions because he had asked all the right questions and told us the right information during the initial visit. Also, the installation team was very understanding and they worked to give us 95% of what we wanted. We missed out the last 5% only because it wasn’t doable based on the shape and size of our kitchen. But they were very good. It’s still holding up well. I would definitely recommend Granite Transformations. In fact, we already recommended them to a few friends.

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    Granite Transformations
    Response from Granite Transformations

    Referrals are very important to us. Thank you very much for referring Granite Transformations to others.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 7, 2015

    I love Granite Transformations' people, they're all friendly and prompt. The remodeling work they did was very high quality. I'm pleased with the cabinets and countertops and I get lots of compliments on them. I love the company and its product. I have recommended them to several people.

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    Granite Transformations
    Response from Granite Transformations

    Thank you very much for recommending us. We are very pleased to know you are satisfied with our products.

    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    I was getting bids on the kitchen, so I decided to get into contact with Granite Transformations. Their sales representatives were nice, and answered the questions I had. The installation team that came out said, “Hi! We’re here. We’re gonna do it,” and they cleaned up after themselves. I feel great about the quality of the remodel, and I’d recommend Granite Transformations.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen remodeling.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 6, 2015

    I heard about Granite Transformations from a friend in Boulder, Colorado, who had it done before we did. We didn't like the countertop that we had previously as it was awfully bad and terrible. It was 10 years ago that we spoke with their sales representative. Granite Transformations has very good and knowledgeable people. They know all about their product, what they can and can't do with it. We were sold on the company and the product was great. It has been great all these times. We've had two different installations and the installation teams were very knowledgeable and professional. They cleaned up and explained what they were going to do and when they were going to do it. Everything is perfect and exactly what we wanted. They were just wonderful.

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    Granite Transformations
    Response from Granite Transformations

    Thank you very much for choosing Granite Transformations. Different from your previous countertop, you will find that our products are heat, stain and scratch-resistant, nonporous, never requires sealing and maintenance-free.

    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    I am a hundred percent in love with the whole company of Granite Transformations. They're great. They treated us wonderfully. The sales rep showed us different samples. It was in March when we had the remodel done. It's great and I love it. When I had a little problem (that was not to be a problem in the end) their staff came out. When I had their product for about three weeks, I had a spot on there that I couldn't get off. I thought it was something in the granite. One of their guys came out and he was very polite. He had some kind of cleaner and that took it right off. It turned out that I hadn't rubbed it with the right stuff. So everything's gorgeous - no problems at all. I've told everybody I know about it too. I've had some other people do some work like the showers. However, unlike Granite Transformations, I was unhappy with everyone else (aside from the sink guy) so I went very carefully with them until they satisfied everything.

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    Response from Granite Transformations

    We are very glad to know that you loved our products and services. It is always nice to hear of joyful clients.

    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Granite Transformations did our countertops, vent rooms, and a shower and did okay. The workers did good. However, when they put the sinks in, the cuts are not straight at all and it looks really bad. I wasn't happy with that and then I asked for some information to be sent to me about the care and how to keep it, what I can and can't use on it. They said they'd send it but we never got it.

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    Granite Transformations
    Response from Granite Transformations

    We are sorry you never received a response Ellen. Please contact your local store if your issue still has not been resolved.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 2, 2015

    I liked the fact that Granite Transformations could get it done in three days and it wasn't going to be a tear-out. The sales rep and I got along okay initially, but we had some mishaps that was disconcerting to me. I had made certain requests that did not get to the guys doing the job. First, I wanted to make sure that the new stove that I got was going to be pushed all the way back, but it wasn't placed correctly. They tried to fix it, but not the way I would have wanted. I talked to the sales representative about that ahead of time, we were on mark on that but it didn't happen.

    Then there was this backsplash border I wanted specifically in the middle, and the guys didn't know that. Had I not been there, it would have been a disaster because I would have been really upset that the border wasn't placed. We had discussed that. Another thing is that I went with their contractor to put the sink and plumbing in. I'm alone, and I haven't used the dishwasher, and I have company this weekend. I went to do stuff with the dishwasher and the plumbing was placed incorrectly. Water started going into the sink and all over my counter. It was a big mess and I'm unhappy about that. I couldn't use the dishwasher just yet and I don't want to pay the plumber.

    I like Granite Transformation's products and love the fact that it was indeed done in three days. I'm not dissatisfied. I still would recommend them but of course I would make sure to tell the person I recommend to that he/she connects with the service guy. What was agreed upon didn't happen. Had I not been there, I would have been totally unhappy. Communication should have been much better.

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    Response from Granite Transformations

    We are sorry to hear about this experience Gerry. We pride ourselves on excellent customer service. We are sorry the installation process did not go as expected. This commitment to customer service is one of the key reasons we have grown to nearly 80 locations throughout the US and Canada. If your needs change in the future we would value the opportunity to present our products and services to you again.

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    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2015

    This is our second time working with Granite Transformations. They did our kitchen at our previous home and we knew we want to work with them again so we had them work on our counters in my kitchen. The quality was very good and I love it! And all interactions I've ever had with them are very positive. I recommend them all the time.

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    Response from Granite Transformations

    Thank you for being a loyal Granite Transformations costumer. We appreciate both jobs you did with us.

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    Staff

    Reviewed Nov. 30, 2015

    The remodel is okay but I was expecting granite per se and got the finished look but one can tell it's an overlay. I thought they were putting in a solid slab of granite but overall they did a good job and they didn't have any differences. They took care of the place around them and where they were working at.

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    Response from Granite Transformations

    Our engineered stones are real granite. The difference is because our stones is combined with ForeverSeal®, a polymer resin that we designed specifically to ensure the durability and lifetime use of our products. This means that our granite countertops are nonporous, stain and scratch-resistant, and unlike ordinary granite, our slabs never require sealing.

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    Installation & SetupStaff

    Reviewed Nov. 28, 2015

    I bought a granite countertop from Granite Transformations, and the quality of the remodel is good. The sales rep and the installation team were very pleasant, and they did a good job.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 26, 2015

    Granite Transformations was recommended to us by my husband's brother and wife because they had their kitchen done with them. We had a nice experience with the salesperson we talked to. He was the son of the owner up here in San Diego and he did a good job and explained everything. So we had out kitchen done and the installation team who came out were able to answer all our questions and they did a nice job of putting everything in. The quality of the remodel looks good and that's what we wanted. We were happy with our experience with Granite Transformations.

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    Response from Granite Transformations

    We are so happy that you chose Granite Transformations. We are glad that you enjoyed our products and service. Thank you for your review.

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    Installation & Setup

    Reviewed Nov. 24, 2015

    My colleague recommended Granite Transformations and we got them to do our kitchen. We only had one issue and it was a little bit at the end where they couldn't install the splash but the rest of it went fine. I like it.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for you kitchen.

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    Installation & Setup

    Reviewed Nov. 23, 2015

    I've had Granite Transformations for quite a while now. We bought a Villa that had the counter top. I wanted more work done like the backsplash installed. I wanted it matched with the previous tile and also asked for a countertop. The installation went fine. However, I talked to them about doing two bathrooms but the man in charge of the store was in and out. I felt like I wasn't a very important customer so I haven't done anything in there yet and I'm going to look at other surfaces.

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    Response from Granite Transformations

    We are sorry that you felt that you were an undervalued customer. Our company strives in customer satisfaction, and we treat all our customer with our best services. We hope to have the chance to present our products to you again, should your needs change in the future.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 22, 2015

    We got new granite countertops and kitchen sink from Granite Transformations. Their sales representative was perfect. Outstanding. My girl was there for the installation and she told me they were on time, did the work in timely manner, cleaned up whatever mess they made, and took extra time to make sure everything was filled in correctly. We are planning on using Granite Transformations again for our bathrooms. I've recommended them to numerous people already that are thinking about having their counters redone along with some of the other stuff they do like cabinet replacing.

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    Response from Granite Transformations

    Thank you very much for choosing Granite Transformations. We hope you choose us for your bathroom remodeling.

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    Installation & SetupStaff

    Reviewed Nov. 22, 2015

    Granite Transformations did all my countertops in the kitchen and the quality has been great. People can't believe it's on top of my old countertops. I love it. The sales representative at Granite Transformations was really helpful in helping me pick the color. The colors I liked were nice but we had to put them up against the backsplash and it takes a little while and I got to really be sure because it's a big investment. The installation team was very professional, nice and friendly, especially the guy that came out and did all the measuring. They were very fine with the dogs and everything went well. I have referred them to other people.

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    Response from Granite Transformations

    Not only are our products of easy installation, they are also water, thermal, scratch, chemical and shock resistant.

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    Punctuality & Speed

    Reviewed Nov. 21, 2015

    This is the second time we have had Granite Transformations do work for us... once in Denver and now in Tucson. They are always on time, always professional and in both cases the work turned out perfect. Very well priced also.

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    Response from Granite Transformations

    Thank you for being a regular costumer to Granite Transformations

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    Installation & SetupStaff

    Reviewed Nov. 21, 2015

    My nephew’s got something to do with the local Granite Transformations in this area and he was talking about the work he was doing, so we thought it would be cool doing our kitchen remodel with them. Their sales rep was exceptional. Had lots of samples and knowledgeable. The installers did a great job. They did all the countertops and put in the sub-base. We waited about the normal time to have it installed as we would for plain old Formica countertops, so the wait time wasn’t bad. The finished product was striking for our kitchen because we got the tall backsplashes and it looked better once it was installed than it did in the picture.

    It’s a great product and we’re really pleased with it. The people we dealt with were first class. We have recommended Granite Transformations to several people in the area because we're one of those houses that everybody comes down in. They come in and look and say, “We need to have our kitchen done. Maybe we'll call those guys.”

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    Response from Granite Transformations

    Thank you very much for your response, and also recommending Granite Transformations. We are delighted to know you enjoyed your new kitchen. Happy costumers are a priority to us at Granite Transformation.

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    Installation & SetupStaff

    Reviewed Nov. 21, 2015

    Granite Transformations helped me with my kitchen countertop. Their sales representative was very nice and informative, and the installation team they did a good job. I'd recommend them.

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    Response from Granite Transformations

    There is a lot of competition in the market for countertops. Thank you for choosing Granite Transformations.

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    Punctuality & Speed

    Reviewed Nov. 21, 2015

    Granite Transformations were timely and excellent. We like their products and we would recommend them to a friend.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

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    Installation & SetupSales & MarketingStaff

    Reviewed Nov. 21, 2015

    My nephew's got something to do with the local Granite and Transformations here in this area. He was talking about the work he was doing and so we thought it would be cool doing our remodel and have Granite Transformations be put in our kitchen. Talking to their sales reps was exceptional. They were knowledgeable and had lots of samples. They went in and they did a great job. We waited about the normal time to have it installed just like plain old Formica countertops. The wait wasn't bad either. Granite Transformations put in the sub-base and did all the countertops.

    As for the finished product, it was striking for our kitchen because we got the tall backsplashes and it looked better once it was installed than it did in the picture. It's a great product and we're really pleased with it. The people we dealt with were first class too. We've recommended them to several people in the area since we're one of those houses that everybody comes down to. So when they come in and look, they'd say, "Well, you know, we need to have our kitchen done. Maybe we'll call those guys."

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    Response from Granite Transformations

    Thank you very much for your response, and also recommending Granite Transformations. We are delighted to know you enjoyed your new kitchen. Happy costumers are a priority to us at Granite Transformation.

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    Installation & Setup

    Reviewed Nov. 21, 2015

    We really like Granite Transformations. They did a very professional job and their installation has helped us sell our home. We would recommend them.

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    Response from Granite Transformations

    Thank you for your 5 star review.

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    Installation & SetupStaff

    Reviewed Nov. 20, 2015

    Granite Transformations did a counter top for us. The quality of the remodel was great. It's a quality outfit. The sales representative was good and the installation team was great.

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    Response from Granite Transformations

    We appreciate your business. Thank you for choosing Granite Transformations.

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    Punctuality & Speed

    Reviewed Nov. 20, 2015

    Granite Transformations was excellent. They were timely and we like their products. I'd recommend them to a friend.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations

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    Installation & SetupStaff

    Reviewed Nov. 19, 2015

    Granite Transformations did my countertop but their plumbers weren't good. The sales representative was very informative and the installation guy was great. He did a good job. But he said that I have a nick by my garbage disposal and told me that I did it, but I told him I didn't. Now it looks like I have another little nick. I've only had the sink since May. They ordered the grates for me, which were fine, but they're a pain to put in the bottom of the sink. They said they could replace the sink, cut it out and do an overlay but I would have to pay for all the labor. I told him to take a hike. That's truly wrong.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations and we are sorry about the problem.

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    Installation & SetupStaff

    Reviewed Nov. 18, 2015

    Granite Transformations helped me with my kitchen countertop. The sales representative was very nice and informative. The installation team did a good job. Everything was good and I'd recommend them.

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    Response from Granite Transformations

    There are many providers of kitchen countertops, we appreciate that you chose Granite Transformations.

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    Reviewed Nov. 17, 2015

    Granite Transformation helped us with our bathroom and everything went fine.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your bathroom.

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    Staff

    Reviewed Nov. 16, 2015

    We'd recommend Granite Transformations. We really liked them because they were very professional, they did a very good job and helped us sell our home.

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    Response from Granite Transformations

    We appreciate your business and your review.

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    Installation & SetupStaff

    Reviewed Nov. 15, 2015

    Granite Transformations did the countertop and black backsplash and the quality is very good. The sales rep who came out did a good job. He had samples, explained things and answered questions. The installation team was also very good and professional. They took care of making sure it was done correctly.

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    Response from Granite Transformations

    Thank you for your review and your five star rating.

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    Staff

    Reviewed Nov. 14, 2015

    We were looking to upgrade our kitchen counters so we got in touch with Granite Transformations and we're completely satisfied with our experience. The quality of their remodel was great and their sales representatives were all very helpful. They followed through and did a good job.

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    Response from Granite Transformations

    Thank you for giving us a five star rating. We truly appreciate you business.

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    Installation & SetupStaff

    Reviewed Nov. 13, 2015

    A year ago, I googled around to get different quotes for countertop remodels and Granite Transformations' quote happened to be the cheapest so we went with them. They had knowledgeable sales representatives who explained the product, and they were easy to contact. Their installation team did a great job and the remodel that they did looks great. They were also clean and a lot of fun when they were here. Overall, we had a good experience and we would definitely recommend them.

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    Response from Granite Transformations
    We appreciate your business. You will see our price is competitive and our products are high quality. Our countertops are Scratch and stain-resistant

    mold and mildew-resistant, fits over existing surfaces, fast, easy, no-mess installation, maintenance-free, easy to clean and surfaces never need sealing.

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    Installation & SetupStaff

    Reviewed Nov. 12, 2015

    We are repeat customers of Granite Transformations. They helped us with our countertop and backsplash, and on both times, their installation team has been professional. We've recommended them several times to people.

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    Granite Transformations
    Response from Granite Transformations

    Thank you very much for being a loyal Granite Transformations costumer. We hope you continue to contact us for your future home remodeling.

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    Price

    Reviewed Nov. 12, 2015

    Granite Transformations helped us with a countertop. When the salesperson came he had a few samples. We decided to look at the sink and afterwards, they gave us a price. We adjusted the price a little because my husband is going to make part of the counter, himself, and then they’re just going to finish off the rest. They’re not done putting everything in, but so far our experience with them is good.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your countertops.

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    Reviewed Nov. 11, 2015

    Granite Transformations helped us with our countertops. However, they used glue and I noticed later that there were spots on my bathroom floor which were damaged by the glue. They also did not put in the backsplash that I ordered. They substituted it with a different one without asking. It was all right but it's not as nice as the one that I chose. It was about a six-inch high ornamental piece. There was no room for me to be watching, so I didn’t see it until it was all done. They didn’t ask if that was the wrong one, they just put it on. The total effect is fine though. I like it and it's durable, and they'd proven all the things they said it was.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen remodeling. We are sorry to hear that some glue stains were left in bathroom floor. If notified the installers would happily remove it.

    Verified purchase

    Reviewed Nov. 10, 2015

    My wife and I were very pleased with all the services from Granite Transformations. Everything from the initial visit to the final stages was professionally well done. We have no problem in recommending this product to our friends.

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    Response from Granite Transformations

    We are glad you and your wife are very satisfied with Granite Transformations service. We truly appreciate your business.

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    Installation & SetupStaff

    Reviewed Nov. 10, 2015

    We had Granite Transformations do granite overlaying and the sales representative was very friendly and efficient, and nice. The installation team that came were really super nice young men and very courteous. If we came home and they had their boom box on, they always turned it down and changed the station first. The only thing is their seams weren't quite as good as we have hoped. And we found a couple of places of glue on our kitchen cabinet set we can't really get off but were going to replace those soon anyways so we weren't so concerned about that.

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    Response from Granite Transformations

    Thank you for your review. We are glad you are satisfied with the installation. Sorry that some glue was left on your kitchen cabinets.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 10, 2015

    Delivered and installed as promised. Installers were courteous and professional. The only issue was from the main office when on the second day stated the shower door was not in and may be a few weeks out since they are all custom ordered. After I called and spoke to the person who answered the phone a shower door did show up within a couple of hours and the job was completed. Also, the salesman should not state no painting of existing room would be needed. The installers did make one small nick and a couple of scratches that were easily touched up with leftover paint.

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    Response from Granite Transformations

    Thank you for your five star review and response. We truly appreciate your business and are glad that in the end, everything worked out.

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    Reviewed Nov. 9, 2015

    Granite Transformations did our counters and backsplash. I had a great experience with them and all their guys were great. I would recommend them and in fact, I've been giving their cards out to friends when they ask about it.

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    Response from Granite Transformations

    Thank you very much for your business. We greatly appreciate your recommendation.

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    Staff

    Reviewed Nov. 9, 2015

    We first heard about Granite Transformations when we were at the home fair down in San Diego. Their work was perfect. They came in one day, measured up, built it the next day, and just put it all together in the next day. They were out by noon. Nothing was destroyed in my kitchen and it was just great! We love it. I've recommended them to a lot of people.

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    Response from Granite Transformations

    Thank you for your review and we appreciate the wonderful experience you had with granite transformations.

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    Installation & SetupPrice

    Reviewed Nov. 8, 2015

    Granite Transformations had a kiosk in Escondido in the North County mall a long time ago. At that time, we had our kitchen counters redone with Granite Transformations and we've had that forever. When we decided to do the fireplace, we thought that was a good way to go. Everything went along just seemingly with their people who came to do the installation. They were here when they said and they finished when they said it would be finished. Our fireplace looks absolutely beautiful and we've gotten lots of compliments on it. People think that it's real granite, like they're really expensive stuff. When I tell them that it was just put over the top of the bricks that were already on there, they are amazed.

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    Response from Granite Transformations

    Thank you very much for being a regular costumer of Granite Transformations. Our products are top quality and have a lifetime warranty.

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    Staff

    Reviewed Nov. 7, 2015

    The gentlemen from Granite Transformations were very nice and I do like the product. There's a couple of issues for me. I would like the underside finish better. I don't know if everybody is as particular but I had to have my son come back there because I like it to be more smooth. And stuff was falling out of there for a while. And I hate the sink. I made that decision but it was a big monetary difference. I just don't feel that it's properly cleaned. I had an enamel prior and I liked it much better. But I have recommended them. I've told my friends that I liked it. Its a lot easier upkeep than the tile was with the grout and everything. That's why I went to this procedure. But other than that, I'm not dissatisfied with it at all.

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    Response from Granite Transformations

    Thank you for your response. Even though we try to excel with the best quality service available, occasionally, but rarely, problems happen. We are sorry for that you are not completely satisfied with the service. We hope that you can still keep us in mind for your future home remodeling needs.

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    Punctuality & SpeedProcess

    Reviewed Nov. 6, 2015

    AMAZING!!! I am so overwhelmingly happy with the terrific job done on my kitchen. The process was fast, clean, professional and at the same time, friendly.

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    Response from Granite Transformations

    Kitchen remodeling can be a stressful period. We at Granite Transformations try to minimize that with our one day and mess free installation. We always offer the best quality service and products for our clients.

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    Reviewed Nov. 6, 2015

    We had our kitchen done by Granite Transformations. They came in and did a good job. We didn't have any problems at all. I'd recommend it to a friend.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen remodeling.

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    Installation & SetupStaff

    Reviewed Nov. 5, 2015

    I had a bathroom vanity and a shower done in granite and Granite Transformations' sales representatives were professional and nice. Their installation team were wonderful, too. They had to come back a couple of times because of a drain issue, but they were on top of it until they found the right part. I'd recommend them.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your bathroom. We truly appreciate your business.

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    Installation & SetupCoverageStaff

    Reviewed Nov. 5, 2015

    I love my granite countertop. Granite Transformations also covered a table for me. Everything including the sales representative and installation team were excellent. I still have some work for them to do but I don't have the money right now and they probably already figured it. It's on the books but it might take another year.

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    Response from Granite Transformations

    We truly appreciate your review. It is a joy to all of us at Granite Transformations to hear of happy and excited costumers. We thank you for your business.

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    Staff

    Reviewed Nov. 4, 2015

    I heard about Granite Transformations from a friend who had work done a few years ago. We had them help us out with our counters and everything was absolutely amazing. I was sick when they came to my house and so the tendency would have been to rush but they didn't. They were very careful, great and meticulous. I would recommend them and have recommended them to several friends.

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    Response from Granite Transformations

    Thank you for choosing and recommending Granite Transformations.

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    Installation & SetupStaff

    Reviewed Nov. 4, 2015

    I saw Granite Transformations when I was window shopping. Their sales rep was very helpful. In fact, I chose the Granite right away. They installed the granite for my kitchen. I wasn't there during the installation but my husband didn't have any problem. I would recommend them. After less than a year, my son followed suit and installed Granite Transformations in his kitchen.

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    Response from Granite Transformations

    We are very thankful to hear that you and your son chose Granite Transformations for your home remodeling.

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    Installation & SetupStaff

    Reviewed Nov. 3, 2015

    I first heard about Granite Transformations from someone working for me who used to be associated with them and he suggested that their product would work in my application. The products that the company helped me with were a back splash and counter tops. My interaction with their sales representative was excellent. My interactions with the installation team that came to my home were average at best. I'd gotten a lot of compliments about how my kitchen looks. The product turned out looking great.

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    Response from Granite Transformations

    Thank you for your 5 star review and choosing Granite Transformations for your backsplash and countertops. We truly appreciate your business.

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    Installation & SetupStaff

    Reviewed Nov. 2, 2015

    I had a very good experience with Granite Transformations. The lead person for the installation team was just awesome. He was very helpful, accommodating and did a nice job.

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    Response from Granite Transformations

    Thank you for your review and experience with Granite Transformations.

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    Reviewed Nov. 1, 2015

    I liked Granite Transformations' service. I got a new sink put in though I wish they would've drilled another hole so I could've had the dispenser, too. But other than that, everything was fine. I would recommend them.

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    Response from Granite Transformations

    Thank you for your review.

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    Reviewed Oct. 31, 2015

    Granite Transformations helped me with a kitchen remodel. The technician I spoke to was great and the installers that came to my house to set it up were really good. There's just a couple of little spots that chipped off and there was a little leak on the pipe so it was all wet underneath it. But I just patched it down and other than that, they did great and I would recommend them.

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    Response from Granite Transformations

    We know that there are many options for your kitchen remodeling. Thank you for choosing Granite Transformations. We are glad that your leaking problem was fixed.

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    Installation & SetupSales & MarketingStaff

    Reviewed Oct. 31, 2015

    Granite Transformations did a new countertop and backsplash. The first sales rep was not really great. But then he left, and after that everything was super. Their installation team was wonderful and very professional - no complaints at all.

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    Response from Granite Transformations

    Glad to hear you enjoyed your new Granite Transformations countertops and backsplash.

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    Installation & SetupStaff

    Reviewed Oct. 30, 2015

    This spring, I had the surround in the master bath done by Granite Transformations. They installed some recycled glass up in the bathroom which looked like granite and everybody admired it when they see it. Their employees were wonderful and I was confident when they came here because they were so business-like. Our overall experience with Granite Transformations has been excellent.

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    Response from Granite Transformations

    100% costumers satisfactions is what Granite Transformations always try to achieve. Thank you for your 5 star review.

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    Installation & SetupSales & MarketingStaffProcess

    Reviewed Oct. 29, 2015

    I found the entire process with Granite Transformations to be a pleasure. The attention to my wants and needs during the sales process was fabulous, only to be outdone by the incredible installation team. Travis, BJ and Paco managed the installation of 8 tops in single day while at the same time managing a quality install that was seamless, (no pun intended). It is hard to find contracting talent that cares as much about the consumer as this team did. Great experience and have already recommended Granite Transformations to two people.

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    Response from Granite Transformations

    Thank you very much for recommending us to two other people. We at Granite Transformation are always happy to hear about satisfied costumers.

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    Staff

    Reviewed Oct. 29, 2015

    Granite Transformations did a dynamite job. They helped me with everything in the kitchen and bathrooms. Also, the owner was a real nice guy.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformation for your kitchen and bathroom. Glad to year you are happy with our service.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 29, 2015

    We got Granite Transformations to help us with our kitchen counters. The salesman we talked to was nice and we liked what he showed us. And the installers were polite, but we had to have a redo because they did a really bad job. It was 4 of them that came out to make the template and I was told that it would be a two-day job for the granite installation and another job to put the sink in. They came back the same day and they put it in which I thought was great although I did express some concerns. And then when I looked at it after they left, I was pretty unhappy because they put a white color of caulking in and said before they left that it's going to get darker as it dries. It didn't get darker and the way that the caulking was done was horrible.

    I took pictures of it, called the company and spoke to somebody. I sent the pictures to the person I talked to on the phone and said that it didn't look great so he contacted their boss about it. They contacted me back and he made an appointment with me and looked at it. The installer then came back out and put in a different color of the caulking sealer. It was so much better after he left, but then it was still so horrible because there were seams, have great big gaps and it wasn't as smooth where the caulking was. So I contacted them again and that's when the boss came out and took a look at it and said that it's a redo.

    In all honesty, if the install would have been really great and everything, I would've been totally okay with what we had. I said to my husband that we should have gotten another color, but I gave them the opportunity to be able to get the same color because they wanted to just replace portions of it if they can get the same color. But they couldn't, so I said I wanted a whole different color which they were happy to accommodate.

    So they came out again and Ray, their boss, came out and was there with them when they made the template and when they did the installation of the second layer. It was good, but the caulking was still not great. The second caulking that they had done on the first job was a much better color. This time they put a much darker color and the second color that they put in was perfect. They used a sanded type of grout instead of just rubbery grout or caulking. So I called and asked them where they got it, and they told me where to get it. We went and bought some and redid that ourselves as to not bother them again. And now we love it. They were all really nice and accommodating, but I'm not sure that I would recommend them again if it was the same original installer person.

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    Response from Granite Transformations

    Thank you for your feedback. We truly apologize that our installation and services did not meet your expectations. Our company really values customer satisfaction. Unfortunately your case was very uncommon, as our company is highly rated overall by our customers. We hope that even though this misfortune happened, you can enjoy our products.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2015

    Granite Transformations put in our kitchen counter and backsplash. Our interactions with the sales rep was great and the installers who came to our home and set all that up for us were nice. The work done seemed kind of rough though. I should call them back to fix it. There’s a couple of areas that bothered me because when you wipe it off it’s not smooth, it’s rough. It could be glue stuff on there or they might need to sand it more. But other than that, it was a great experience.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations. We truly appreciate your business. We are sorry to hear that some areas are rough. That is usually not the case. You can call your local store to verify the problem.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 27, 2015

    My husband and I came down here and we bought a house. We needed some tiles so my husband let Granite Transformations come over and give us a quote and we decided on this. They did my kitchen, bathroom countertops and also my flooring throughout the middle of the house. I hadn't had any flooring put down before and I didn't have any experience with tiles. Their products are good and the people that they hire to come are experienced too. Everything was $20,000. The sales representative that came out was really nice and was the one that I called when I got back here. We had a problem in the family and we couldn't come back down here to get it done right away after we ordered it. It was nine months before we go it installed because my sister got sick.

    When we did come and they brought the stuff, it was a different color. They had changed the crema luna to a lighter color and whatever they had for us, they didn't store it for us. I wasn't gonna go with it at first because it wasn't actually what I thought it should be color-wise and looks a shade lighter than I ordered. There are a couple of spots that I wasn't satisfied with. A couple of tiles are a lot darker than the others - they're not blended. They happen to be right in the middle so they stick out. I didn't notice it when they put it down because they had the couch sitting over where they had moved it. By the time they got done, it was a different time of day, with different lighting. I sent them a picture and they would send someone out to look at it and they were supposed to call me with an appointment. I haven't heard anything from them and it would be a week on Thursday.

    The bathroom was a different color but they didn't have it and what they brought has bigger spots in it. I don't like it especially in the kitchen as it didn't go with the backsplash that they had which I kept because I was really fond of it. So I just tried to find something really neutral and we went back and forth and missed the appointment to put it down in the kitchen because of the caulk. So finally, I said "Okay, I'll accept it" and when they put it down, there were three tiles in particular which I want removed because they look like a stain. I know it's not easy but I'm not satisfied so I would like to have them look at it.

    I was at first dissatisfied but the people that came for the kitchen worked with me and they had a couple of things. The template wasn't right and they worked on it, cut it here and there and did certain things. They really worked hard and I was pleased with their work and how they tried to help me. They even contacted Granite Transformations, and sent them a picture of the countertops.

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    Response from Granite Transformations

    First of all, thank you for choosing Granite Transformations for you home remodeling. We are sorry that some tiles were different color than others and that it was not the original order you put in place. But our product lines have been updated, and after 9 months we did not have the old ones. Nevertheless, we appreciate your response and understanding.

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    Installation & SetupStaff

    Reviewed Oct. 26, 2015

    We heard about Granite through another contractor that was doing work on our condo that we were purchasing. We had them resize our cabinets and put a new backsplash in the kitchen. The sales representatives were very knowledgeable, polite, friendly and informative. We liked them a lot. Also, the installation team was hard working. Granite Transformations provided an excellent quality and service.

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    Response from Granite Transformations

    We are glad to know that you are very satisfied with our services. We hope you continue to enjoy your cabinets and backsplash.

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    Installation & SetupSales & MarketingPriceStaff

    Reviewed Oct. 25, 2015

    I've used Granite Transformations before. We'd seen billboard advertisements and we finally walked into their showroom in Nebraska and the guy was climbing up the ladder with a 16 pound bowling bowl and dropped it into a square of this granite and it didn't break. He took a blow torch and held it over the granite and it didn't leave a mark. After that, we were kind of sold. It was expensive though. Although it's probably more expensive than just a slate of granite, we don't have to do any care or feeding to it like those done with other marble and granite countertops. My wife said their installation team was professional. It took them a little longer than normal to install but they told us ahead of time how long it was going to take and it took exactly that long and they cleaned up after themselves. We're very pleased.

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    Response from Granite Transformations

    Thank you very much for your response. You will find our products to be water, thermal, chemical, scratch and shock resistant.

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    Customer Service

    Reviewed Oct. 24, 2015

    We had our kitchen counter and bathroom remodeled by Granite Transformations. It was good, although we had two issues right now that we haven't called about. One is on the outside of the breakfast bar where it has a scratch right at the top. I don't know how it got there but it's a little rough spot and over by the sink. When I wash, I could see a little break and seems like it's cracked. We don't know if it's all the way through. Other than that, it's wonderful. The guys that put it in were clean and we had no problems with them at all. We recommend Granite Transformations.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for you kitchen and bathroom remodeling.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 23, 2015

    Not very responsive to customer's needs or phone calls. On day of scheduled installation, bathroom sink could not be found and faucet not ordered yet. Had to make another trip to house AFTER I called to find out where things stood! Installer promised a window sill to match counter tops for $50. I paid him but never got and owner would not refund my money. Owner said he was not responsible. I even tipped the installers very generously! Owner is extremely rude and store assistant not helpful at all. Would not recommend dealing with these people.

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    Response from Granite Transformations

    Thank you for your feedback. We truly apologize that our products and services did not meet your expectations. Our company really values customer satisfaction. Unfortunately your case was very uncommon, as our company is highly rated overall by our customers. We hope that even though this misfortune happened, you can enjoy our products.

    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 23, 2015

    Granite Transformations did a very good job with the kitchen countertop replacement. They were competent and efficient. The interaction I had with their sales rep was a friendly encounter at home to look over the site and plan what the work would be. The installation team was cordial and everything went real smooth working in the house.

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    Response from Granite Transformations

    Thank you for your review.

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    PriceStaff

    Reviewed Oct. 22, 2015

    Granite Transformations did a magnificent job. The price seems perfectly fair, and I love it. The service was wonderful. They were really good guys.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 21, 2015

    I'd definitely recommend Granite Transformations because what they're doing is not easy to be done right. We needed a whole new countertop in the kitchen and also a new sink and a new faucet in the kitchen. The product was explained thoroughly and what we really liked about it was the fact that they didn't have to do any demolition. The very thorough guy came in, did the inspection and explained things quite well. He was a little concerned because there was a spot back underneath the counter he couldn't see behind the dishwasher.

    We had to call for their licensed plumber to take the dishwasher out and unhook it. It cost us a couple of hundred extra bucks, but the reason he did that was because he wanted to make sure there wasn't any mold back there and we understand that it's just quality inspection. We were glad he did it because that way, we know that he's doing a conscientious, thorough job and protecting the company's interests.

    Their plumber also let us get our own faucet. He didn't try to push anything on us so we got a nice Moen. We love the sink. It's like a new material, very beautiful and really great. The technicians that came in and installed were very polite, nice and cut everything to fit. Plus, we had the option of choosing several different types of colors which worked very well so we were happy.

    It's very cost-efficient. The other thing was that the countertop that we had wasn't level. They started with that, checked it all out, explained that they would level it out. It was a tough situation to get right because the cabinets were not put in there correctly to begin with so they corrected it as best they could and it was really done well. The finished product looks great and we're thrilled with it. It's like having a brand new kitchen. They're awesome and it's just super.

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    Response from Granite Transformations

    We are very glad to hear of your excitement and satisfaction on Granite Transformations. Your kitchen countertops brings a new style to your kitchen and we very thankful you chose Granite Transformations.

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    Installation & SetupSales & MarketingStaff

    Reviewed Oct. 20, 2015

    My mother had some things installed by Granite Transformations and I had them do my countertop. I love it. Their sales representatives were very knowledgeable on their products. She took her time and explained about it and provided me with a lot of samples to go through. Their installation team was good, too. They answered a few questions that I had about the countertops and they were careful in pulling my stove and fridge out to make sure that they didn't scratch my new floor. They did an awesome job.

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    Response from Granite Transformations

    Thank very much for choosing Granite Transformations for your countertops, we are glad you liked our products and service.

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    Staff

    Reviewed Oct. 20, 2015

    We had Granite Transformations remodel our kitchen countertops recently. We used them twice, the other one for another address, and we love it. The sales rep was here three different times because she knew the painter that would be able to match up the countertops with a contrasting color for the cupboards and the installer did a great job. The quality of the remodel is perfect, especially the backsplash, and my wife is very satisfied. Friends who have visited our house have commented on it and others have gotten them after we have recommended them.

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    Response from Granite Transformations

    We are glad to know you and your wife are very satisfied with your backsplash. Thank you very much for recommending Granite Transformations.

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    Staff

    Reviewed Oct. 19, 2015

    My son told me about Granite Transformations, and the company as a whole is a hundred percent professional. The sales rep was easy to contact, and knowledgeable, and the installers did a very good job remodelling my cupboards and drawers, as well as putting a new countertop. I would absolutely recommend them.

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    Response from Granite Transformations

    We always appreciate happy costumers. Thank you for choosing Granite Transformations.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 18, 2015

    Granite Transformations did a really good job with our countertops and backsplash in the kitchen. The sales rep gave us a two-hour presentation, showed us samples and explained everything to us. I had a question that he had to go the vice president of their company to get answered, but he got it answered for me. The installation team came out the day before the installation and did the measurements. They built a template of the countertops and then took that back to their shop, cut the granite, and brought it out the next day. They were quick, professional, completed the installation and cleaned up after themselves. We were very pleased. We have recommended Granite Transformation to several of our friends.

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    Response from Granite Transformations

    Thank you very much for choosing and recommending Granite Transformations. It is good to know that you are happy with your countertops and backsplash. We always try to make sure our costumers are satisfied.

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    Installation & SetupStaff

    Reviewed Oct. 17, 2015

    I had Granite Transformations work on our countertops. The quality of the workmanship was good. However during the installation everything was all messed up. It's kind of due to too many jobs at once. They're stuck on another job. My sales representative Danny was good. He tried to help me out, but he just couldn't get this all together.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations. We are sorry that the installation had issues, but that is not common. We hope you enjoy your countertops.

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    Installation & SetupStaff

    Reviewed Oct. 16, 2015

    I got a new countertop installed by Granite Transformations. We have been looking at them for the last 5 years, and talking to them at the fair. We decided to have it done this year, and when the fair came around, we told them that we had it installed, and that we were happy with it. I like their countertop better than what we had before because it's more durable, and I like the idea of being able to put hot pans on them and not worry about coasters. The installation team was very friendly, knowledgeable, and cleaned up their mess. They put a gouge on my floor, but I wasn't too concerned about it because we had an annoying floor and I was going to replace it anyway. There were 3 or 4 of them there at the time, and they answered any questions we had, so we decided it would be a good thing.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your countertops.

    Customer ServiceInstallation & Setup

    Reviewed Oct. 15, 2015

    Do not use this company. Poor quality materials. Told won't easily scratch but it does. I am a very careful person with everything and it scratched 2 times. They did not even caulk under cabinets completely. Poor luster and sheen on product. Told only after installation that it would not match sample. Oh really too late now. Leonard in customer service was rude and condescending. Wish I had never used them.

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    Response from Granite Transformations

    Thank for you taking the time to share your thoughts. We are very sorry to hear about your experience and are disappointed we were not able to meet your expectations. We will be sharing your comments and concerns with management.

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    Installation & SetupStaff

    Reviewed Oct. 15, 2015

    I heard about Granite Transformations from a friend and had them put granite over some tile that I had on my countertops - it's lovely. In addition, the sales representative that we talked to was great and gave us lots of choices and the installation team knew what they were doing. I had a very good experience with them overall and I like what they did.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

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    Installation & SetupStaff

    Reviewed Oct. 14, 2015

    I had Granite Transformations do new countertop and cabinets and the quality was very good. The installation team was very good, too.

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    Response from Granite Transformations

    Thank you for your response and choosing Granite Transformations.

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    Installation & SetupCoverageStaff

    Reviewed Oct. 14, 2015

    I had Granite Transformations put new countertops, a new sink and garbage disposal, and I had a fireplace that they covered with their product. I dealt with the owner and his wife and they were very, very helpful. Their installation team was very friendly and nice. They kept everything well cleaned up as they worked and it turned out nice. Their workmanship was very good and I like the idea that it was able to cover the existing top without tearing out the other product and maybe damaging my tile in the backsplash. It was very professionally done so I was very happy about that. At this point, I haven't had any problems with the quality of the remodel. It’s very good product.

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    Response from Granite Transformations

    Our product are made to fit over your existing countertops. Therefore our installation is quick and mess free.

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    Staff

    Reviewed Oct. 13, 2015

    My cousin used Granite Transformations in his kitchen and w had them do the countertop in my brand new kitchen. I love what they did. It's well done and everybody is excited about it. It's just so good to have because I know it's not going to break, chip or do any of that stuff that granite does. I dealt mostly with the main person for Granite Transformations here in St. Louis. He was wonderful and answered all the questions. When you buy something new and starting from scratch, it can be a little scary but they made it very, very easy for me. It was an easy-peasy experience with Granite Transformations.

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    Response from Granite Transformations

    Thank you for your response. We are glad you enjoyed our work and our countertops.

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    Installation & SetupSales & MarketingStaff

    Reviewed Oct. 12, 2015

    Granite Transformations gave me new kitchen countertops and it was excellent. Everything was pleasant with their sales representative. During the installation the plumber made a little mistake with the water and we had a large leak but the installation team cleaned it up very nicely, so I have no problems with them.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

    Verified purchase

    Reviewed Oct. 12, 2015

    We got our countertop and backsplash from Granite Transformations. The backsplash is beautiful and I'm very happy with the countertop. However, the color is not consistent throughout and you can see a definite seam that is rough and I'm not extremely happy about that.

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    Response from Granite Transformations

    Thank you for your feedback. We truly apologize that our products and services did not meet your expectations. Our company really values customer satisfaction. Unfortunately your case was very uncommon, as our company is highly rated overall by our customers. We hope that even though this misfortune happened, you can enjoy our products.

    Verified purchase

    Reviewed Oct. 12, 2015

    We are very happy with our new kitchen and love the countertops and back splash. Some friends saw it yesterday and now is planning to call to have their kitchen redone.

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    Response from Granite Transformations

    Thank you for choosing us for your kitchen countertops and backsplash.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2015

    The product is nice. Ordering was a bit of a hassle. Did not have a sample to see off the cupboard doors we wanted to purchase. The showroom was extremely sparse and we were told the only catalog there was theirs and there wasn't any literature we could take home. We found out about the product at the Del Mar exhibit. We had a seam that did not line up and the attempt at a repair was worse. Joe was an expert at what he did, but his helpers were new and their craftsmanship was lacking. I called him for a follow-up that he was to do and left 3 messages but never got a callback to this day. I guess you are done with us??

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    Response from Granite Transformations

    We are sorry to hear about this experience. We pride ourselves on excellent customer service. This commitment to customer service is one of the key reasons we have grown to nearly 80 locations throughout the US and Canada. If your needs change in the future we would value the opportunity to present our products and services to you again.

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    Installation & SetupStaff

    Reviewed Oct. 11, 2015

    Granite Transformations helped us with our bathroom counters. The remodel was excellent. Their sales representative was very helpful because he helped me plan all the things that we are going to do once we took possession of the house. The installation team was very kind and they showed up when they said they would.

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    Response from Granite Transformations

    Thank you very much for choosing Granite Transformations for your bathroom counters.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 11, 2015

    I decided to get new countertops, and the Granite Transformations sales reps came out and gave me a price. They stuck to their price, and did what they said they would do. I'm very happy with the entire transaction with the sales team and the finished product. It's nice looking.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your countertops.

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    Customer Service

    Reviewed Oct. 11, 2015

    Outstanding customer service and product workmanship!!!

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

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    Staff

    Reviewed Oct. 10, 2015

    We were having some reconstruction done and some guy told me about Granite Transformations. We had them put granite on our countertops and I like it. They did well and it was a very good experience all in all.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations.

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    Installation & SetupStaff

    Reviewed Oct. 10, 2015

    I love Granite Transformations. Their sales rep was a very nice young man and their installation team was very neat and good. The countertop is great, and I'm completely satisfied. I've recommended them to everybody that I talked to.

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    Response from Granite Transformations

    Thank you very much for recommending us. We are very glad to hear that you loved your kitchen countertops,

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    Installation & SetupStaff

    Reviewed Oct. 9, 2015

    I saw Granite Transformations in a store in Madison, WI and looked at some of the products. They had samples that I liked and then my mother-in-law installed it down in Arizona over her countertop and I know that it can go over existing countertop, so that's what fit my need at the time. They did an overlay of a bench seating area that was like a pressboard that was getting water from plants. I needed something to cover that damage that had been done and I knew that Granite Transformations does that.

    I liked the sales rep who came out to my home. She was very professional and nice. The installers were good, although they made some error on the size. It was on a Friday and they said they will come out tomorrow morning, on a Saturday, and get it done for me. I was happy that it wasn't another week or two delay to get the rest of it done. They were all professional and efficient. I like the product. I had a friend over this last Sunday night who said she loves the overlay with the bench. I had the newest line that has a lot of sparkle in it and it was very pretty. I am happy with it.

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    Response from Granite Transformations

    Thank you very much for your response. We are very glad you chose Granite Transformations for your remodeling.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 9, 2015

    I had my kitchen countertops, new sink and faucet installed in February 2014. The sales staff were very helpful and knowledgeable in assisting me with my decision for new countertops. With their knowledge and experience I was able to make the best decision for the "transformation". The Installation crew came out shortly thereafter, made their measurements and returned when the countertops were ready for installation. The crew were courteous, professional and above all - cleaned up after themselves. I would not hesitate to recommend them to any one I know. As a matter of fact, after mine were done, a friend of mine that had been debating on whether to use them or not, called them the day after she saw the work they had done for me.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen remodeling. We are very glad to hear you enjoyed our services so much, you have recommended us to others.

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    Staff

    Reviewed Oct. 9, 2015

    The granite is beautiful - a great upgrade from the old tile and we didn't have to have our kitchen torn out to get it done. Everyone was professional. Other companies insisted we do other work before they would do the countertops. We got the countertops we wanted that made our cabinets pop.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations. We are glad to hear you are pleased with your granite countertops.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2015

    The guys from Granite Transformations were exceptional. They came out twice to the house because we kept changing our mind about the color. They kept in touch with us by phone and accommodated a scheduled change with us. They were neat, polite, and were meticulous. They had me look at the whole thing at the end, and I found one little spackling and they got it off for me. They absolutely went over and above, and were very professional. The countertop and the backsplash that they did were absolutely wonderful. I love it and would definitely recommend them.

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    Response from Granite Transformations

    Thank you very much for your response and review. It is wonderful to hear that you loved the project and would recommend Granite Transformations.

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    Reviewed Oct. 9, 2015

    Have done both baths and the kitchen counters. Hopefully next year I'll be able to get my cabinets redone. Can't wait! Love Granite Transformations.

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    Response from Granite Transformations

    Thank you for choosing Granite Transformations. We hope you contact us again next year.

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    Installation & SetupStaff

    Reviewed Oct. 8, 2015

    My co-worker introduced me to Granite Transformations. She had work done in their house. She told me how good they were and she was pleased with them so I thought I'd give them a try. I'm very happy with the kitchen countertop. They look good and were professionally put in. I like them a lot. The gentleman that came to put the granite countertop was very nice. Their sales representative was very nice too, and answered my questions. She was very cooperative and knows what she's talking about. The installation team was very professional, kind and talkative. They told me exactly what they were going to do. I would recommend them again to anybody. It was a very good experience all throughout.

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    Response from Granite Transformations

    Our design consultants are always ready to help our costumers in their need for home remodeling. We are glad you chose Granite Transformations.

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    Customer ServiceCoverage

    Reviewed Oct. 8, 2015

    In general, the experience with Granite Transformations was acceptable all the way up until I was signing the final paperwork to let the crew go. I had signed my name and then spotted the crack in the counter top. They would have known about the crack but did not tell me. It's not that easy to spot. I was tired of having my kitchen down, so I let it go. Nobody ever called to discuss the issue. They just hoped it would go away. I do love the look of the "granite". We had over 100 square feet to cover, so it was a cheaper option for us. Sometimes you get what you pay for...

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    Response from Granite Transformations

    Thank for you taking the time to share your thoughts. We are very sorry to hear about your experience and are disappointed we were not able to meet your expectations. We will be sharing your comments and concerns directly with management.

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    Installation & SetupStaff

    Reviewed Oct. 8, 2015

    After the job was done, I emailed Chuck inquiring why there were small plastic inserts put in drawers in front of sink. I did not hear back from him. I assumed that the same size of insert that was there before, would be put back. We were not here when they were installed. I would like to have had a larger insert for rubber gloves. Overall the job they did was great. Thanks.

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    Response from Granite Transformations

    Thank you for choosing granite transformations. Please try to call or email your local store if you still have not had a response.

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    Customer Service

    Reviewed Oct. 8, 2015

    Granite Transformations did a great job. We love it and if I had anything like this to do again, I’d call them.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations and knowing we are your first choice for future remodeling.

    Verified purchase
    Staff

    Reviewed Oct. 7, 2015

    These guys are great! They were efficient. They did a perfect job. The product is the best out there.

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    Reviewed Oct. 7, 2015

    Granite Transformations did very well. They did both our cabinets and countertops, which were good.

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    Granite Transformations
    Response from Granite Transformations

    Cabinets and countertops are very important to your kitchen. Thank you for choosing Granite Transformations.

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    Installation & SetupCoverageStaff

    Reviewed Oct. 7, 2015

    Granite Transformations did our countertops. We contacted them because they could cover our counters without having to remove everything. We appreciated that their sales representative was knowledgeable and very pleasant. She made us feel very comfortable in asking what we needed to know and she had all the answers. The quality of the remodel, beginning with their installation, has been marvelous. The men who did it were very professional. They came in, did what they needed to do and didn't leave any kind of mess. We couldn't have asked for a more user or patron-friendly company. I would like to know though of some suggestions on how to clean the countertops.

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    Response from Granite Transformations

    Our installations our done usually in one day, mess free, without breaking or tearing down your kitchen. Thank you very much for choosing Granite Transformations.

    Verified purchase

    Reviewed Oct. 6, 2015

    Everything was great with Granite Transformations. I highly recommend them.

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    Granite Transformations
    Response from Granite Transformations

    Thank for your response.

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    Installation & SetupStaff

    Reviewed Oct. 6, 2015

    We visited my brother-in-law in Kansas City and he was praising Granite Transformations. Then we came back, talked to some people and found the very same reaction. We decided to have our kitchen countertop remodelled by them and it was great. The sales representatives were very good and the installation team were customer-oriented and very amiable. They were here for two days because we have a huge kitchen. They were very good at customer relations and we were extremely pleased customers with the entire operation.

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    Granite Transformations
    Response from Granite Transformations

    It is amazing to hear different costumers speak so highly of our products. Thank you for choosing Granite Transformations for your kitchen remodeling.

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    Staff

    Reviewed Oct. 5, 2015

    Granite Transformations did our countertops, and they did a good work. They were very nice and clean.

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    Granite Transformations
    Response from Granite Transformations

    Thank for your five star review.

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    Punctuality & Speed

    Reviewed Oct. 4, 2015

    We had a great experience with Granite Transformations. The new countertop that we had them make was great and it made my wife happy. They were super - fast, efficient, friendly, everything, and they were done in 2 hours. I told all my friends about them. My little sister called them and had some work done. I told my brother and he’s gonna have some work done, too. We’re definitely happy as hell with Granite Transformations.

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    Granite Transformations
    Response from Granite Transformations

    We are very happy to hear you and your wife are enjoy your new countertops. Thank you very much for recommending us to your siblings.

    Verified purchase

    Reviewed Oct. 4, 2015

    We really LOVE our new counter tops. It looks fantastic! It brought our old cabinets back to life and it makes my kitchen look brand new. The installers did a very fine job. Thank you for a fine job.

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    Granite Transformations
    Response from Granite Transformations

    It is always great to hear of happy costumers who loved their countertops. Thank you for your review.

    Verified purchase
    Staff

    Reviewed Oct. 3, 2015

    We had a great experience with Granite Transformations. They put the granite over my kitchen tiles. The remodel, in terms of quality, was fine and all exchanges with the sales representative went well.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen countertops.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 2, 2015

    The work Granite Transformations did on our new kitchen countertop had exceptionally good quality, I love it. Their installation team was so efficient. They came about 8:30, a little bit early, which was wonderful. They also cleaned up before they left. There was no mess, no fuss. They were like poetry in motion, I couldn't recommend them more highly. I'm very satisfied with Granite Transformations.

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    Granite Transformations
    Response from Granite Transformations

    We always enjoy to hear about happy costumers. Thank you for choosing Granite Transformations.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Oct. 1, 2015

    Granite Transformations is a good company to deal with. They have upfront pricing and guarantee what they sell. The remodel was very good and I have no issues with it. It was done fast and efficiently. Their sales representative was pleasant. Overall, it was good experience.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for your review and choosing Granite Transformations.

    Verified purchase

    Reviewed Oct. 1, 2015

    Wonderful product. Will use in my other bathrooms. Highly recommend!

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    Granite Transformations
    Response from Granite Transformations

    Thank your for choosing Granite Transformantions.

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    Punctuality & Speed

    Reviewed Oct. 1, 2015

    I love my new cabinets and counter tops and back splash. My kitchen looks so much larger and brighter. I am very happy with my new kitchen. The craftsmanship was excellent and everything was on time. I have recommended Granite Transformations to my friends and neighbors.

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    Granite Transformations
    Response from Granite Transformations

    Recommendations are very important to us. Thank you very much for recommending Granite Transformations.

    Verified purchase

    Reviewed Sept. 30, 2015

    From start to finish, courtesy, interest and professionalism was outstanding.

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    Granite Transformations
    Response from Granite Transformations

    Professionalism and efficiency is how Granite Transformations works. We are happy to hear you are glad with our service.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2015

    I love our kitchen countertop done by Granite Transformations. It's a very good product and I get many compliments on it. Plus, everyone that I worked with was very cordial, professional and did everything in a timely manner. I was not here the day they came which worried me a little bit because I'm kind of a control person, but I came home to a beautiful countertop and everything was cleaned up. I didn’t have to do anything after they left. It was perfect and I got what I bargained for. I have recommended Granite Transformations. They are definitely trustworthy and reliable. I would do it again.

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    Granite Transformations
    Response from Granite Transformations

    Recommendations is very important to us. Thank you for recommending Granite Transformations.

    Installation & SetupContract & Terms

    Reviewed Sept. 29, 2015

    The counter tops are beautiful and the seam is almost invisible. The back splash is a different story. It came in one piece already grouted. The installers were unable to install it in one piece so they had to cut it down the middle. The seam is very visible and the tiny tiles are not lined up well. I see it every time I stand at my sink, and every time I see it I wish I would have not chosen the little tiles. The contract states that the seams are not warranted.

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    Granite Transformations
    Response from Granite Transformations

    Thank for you taking the time to share your thoughts Sandra. We are glad you enjoyed your countertops. We are very sorry to hear about your experience with the backsplash and are disappointed we were not able to meet your expectations.

    Verified purchase
    Staff

    Reviewed Sept. 29, 2015

    We had Granite Transformations do our kitchen countertops and sink, initially. Recently, we also had them do our half-bath countertop. We had Keith come out and quote us for both of the projects. They framed it out the first day and then installation was done the second day. Each job was done in two days and the quality was very well. Granite Transformations was excellent and professional.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for being a loyal Granite Transformations costumer.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 29, 2015

    The installation went well and fast. There is one problem with the counter. There are some spots. When I clean it and wet it does not show but when it gets dry, some round spots appears. It seems that as the time passes there are more coming. Can you polish it or do something to fix it? I hate complaining and know it's guaranteed for life, I hope you can fix this.

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    Granite Transformations
    Response from Granite Transformations

    We are sorry to hear about this experience. We pride ourselves on excellent customer service. Please contact your local store to help with your needs.

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    Staff

    Reviewed Sept. 28, 2015

    I contacted Granite Transformations because I needed a specific countertop and they were the distributor. They ended up doing my kitchen countertop and the quality of the remodel was fine. It was a decent experience. They did a good job.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen countertops.We hope you are very pleased with your new countertops!

    Verified purchase

    Reviewed Sept. 28, 2015

    I have a "U" shaped kitchen. I purchased a Granite cabinet top and backsplash. Installation was completed several years ago. I have no complaints. Granite top has performed flawlessly. The installers did a very nice job, made no mess, everything is perfect. Thank you.

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    Granite Transformations
    Response from Granite Transformations

    Our installations our done in usually one day and mess free. Thank you for choosing us.

    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 27, 2015

    I enjoyed the experience with Granite Transformations. The man came the day before and a couple of hours later, he left. He came back, and they installed it and did a nice job. It's wonderful as I don't have to clean grout. I just wipe off the counters. I'm very happy with them.

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    Granite Transformations
    Response from Granite Transformations

    Our installations are done fast, and our products are grout free. Thank you for choosing us.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 26, 2015

    The sales and installation team of Granite Transformations were very professional, clean, quick and did a good job. I’ve had them come out three times to do my work with them and they responded quickly to my request. Plus, the countertops that they did were very nice and well received. Everything has been wonderful with our experience with Granite Transformations. I have recommended them and several of my neighbors have used them already.

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    Granite Transformations
    Response from Granite Transformations

    We greatly appreciate recommendations. Thank you for recommending us.

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    Staff

    Reviewed Sept. 26, 2015

    We were very happy with the kitchen countertops. The workmen were capable and thorough and we have had no problems. Our only complaint was that the regular plumber was sick and we were sent an incompetent boy who did everything wrong and no one was sent to correct it. However overall we were happy with Granite Transformations.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing Granite Transformations for your kitchen remodeling. We are sorry that the correct plumber could not be there in the day of installation.

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    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2015

    Granite Transformations worked on my new countertop and backsplash and they did a high-quality job. The sales rep that I talked to was very friendly and on time. She sat down with us and I had no problems with her. Moreover, the installers who did the remodel were good and also prompt.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for choosing your kitchen countertops and backsplash with granite transformation.

    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 25, 2015

    Love my counters... Loved the professionalism and efficiency of the team who installed them... Get tons of compliments on the beauty of the counters... What more can I say!

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    Granite Transformations
    Response from Granite Transformations

    We are so pleased to hear you loved your kitchen countertops. For us at Granite Transformation, that is our main concern.

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    Installation & SetupStaff

    Reviewed Sept. 25, 2015

    It's been several years since we had work done by Granite Transformations. Based on our experience with them, I was surprised to receive a survey. There were a total of four visits to our home by the Granite Transformations personnel. The first one was by a salesperson and went very well. After discussing our wants with her, we obtained an address for one of their showrooms and went out to it in order to see first hand larger sizes than the small samples a salesperson carries. The visit to the showroom went quite well and we learned some valuable additional information.

    The second visit to our home was by a person who created a template for the work we wanted done. While he was creating the template we asked him if there was anything we needed to do before the installation crew came out with the finished product. We were concerned with a breakfast bar area that juts several feet out from the wall like a peninsula. He told us everything looked fine and there should not be any problem with the installation.

    The third visit is where a major problem occurred. As the installation crew was working in our kitchen, they noticed the breakfast bar wasn't perfectly level. They told us it had to be level or the granite cover piece would crack. This was completely unexpected as the template person had told us everything looked fine for the installation. The crew chief told me I had 20 minutes to get the breakfast bar level as they would be ready to work on it by that time. Getting it level in that short a period of time was not possible. We then decided to have the cover put on with the breakfast bar not being level, but the crew chief informed us that there would be no warranty if we were to do that.

    The only other option would be for them to reschedule the installation of the breakfast bar at an additional charge of over $500.00. Had we been told by either the salesperson or the template creator that the breakfast bar had to be perfectly level, we would have done that before the installation crew came out. I felt it was not our fault for the need to reschedule the completion of the installation because we had asked the template creator during the second visit if there was anything we needed to do and he had told us "No". However, the owner of the company disagreed with me and we had to pay the additional charge. We are pleased with the appearance of the countertops but we are not at all happy with the installation issue and having to either pay an additional charge or do without a warranty. I would recommend the product but I will not recommend the company.

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    Response from Granite Transformations

    Thank you for your feedback. We truly apologize that services and installation was not to your satisfactions. Our company really values customer satisfaction. Unfortunately your case was very uncommon. We are sorry that the installation was not as expected but we hope you enjoy our products.

    Verified purchase
    Reliability

    Reviewed Sept. 25, 2015

    I would not recommend Granite Transformations. When my countertops were finished I found chips of a different color in all my countertops ($8,000 job). I was told they were defective and would have to be replaced. Now a two day job became a four day job and they had the nerve to ask me for the full billed amount.

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    Granite Transformations
    Response from Granite Transformations

    Thank you for taking the time to leave a review. We apologize that your experience with our company was not satisfactory. The vast majority of our jobs are completed in 1 day, and we are sincerely sorry that your experience was outside the norm.

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    Granite Transformations Company Information

    Company Name:
    Granite Transformations
    Address:
    10306 USA Today Way
    City:
    Miramar
    State/Province:
    FL
    Postal Code:
    33025
    Country:
    United States
    Website:
    www.granitetransformations.com