Granite Transformations

Granite Transformations

 4.5/5 (1440 reviews)
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Overall Rating4.5 out of 5
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About Granite Transformations

From Australia to the United States, Granite Transformations has remodeled both commercial and domestic countertops for over 15 years. Our goal is to bring a fresh and exciting new look to your countertops, cabinets, backsplashes and floors.

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Granite Transformations Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 13, 2023

We chose Granite Transformations to do our cabinet refacing because we had had a good experience with a countertop replacement project. I do not recommend anyone to use them now. In this case, the work took 6 months to complete because of supply issues (October 2021 - March 2022) - they outsource their component construction. The job was officially "complete" in March 2022, but two drawers which were either measured or constructed wrong, took until July 2022 to be installed. At that time they also corrected a problem with the crown molding. I made the mistake of signing off before things were completed. Also, I had to point out the bad joints on the crown molding, and some other cosmetic problems before they were corrected.

The salesperson we originally dealt with was no longer with the company, and the sales manager, Jason, was unresponsive to my calls. After several tries, I finally got an answer at their call center and talked to the local service manager. He said that they don't compensate customers for inconvenience. I told him that customer service and compensation for inconvenience are important for customer loyalty and that I could not recommend their company to anyone.

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Verified Reviewer
Original review: Feb. 24, 2023

We called Granite Transformations after seeing them on local TV; we have a new spec home where the kitchen island made of quartz needs to be changed due to a defective product, so we thought using their technology to “cover” the island vs. completely changing it will be great. Shaun (a salesperson) visited us, and he was very professional and well-spoken; he showed samples for the island and stone sink, and we discussed a backsplash. We selected a beautiful white color with veins for the island and received the bid; we were looking at another contractor, so we didn’t respond to them right away, and they offered a big discount, so we decided to sign with them.

Before the installation, someone came for the exact measurements of the island and asked if we were told that the island would have a seam given that, due to design, would be pretty visible and would ruin the looks of our kitchen. NO! We were never told of that. Otherwise, we will not select Granite Transformations and will NEVER select a design that is a vein with a seam in the middle! We called the office, and it was a back and forward between the Regional Lead – Thomas, Sean, my husband, and I.

Sean LIED and said, “I did tell you; I have my sales speech and repeat it as a robot, so I know I did,” Thomas said, “the seam is in your contract; you should read your contract. I always do”. Sean: Don’t you think that if your client has a beautiful island would like to know if it has a seam that will ruin the look? Don’t you think the right thing to do is explain in detail or suggest a different design? Unfortunately, it was in the contract, and we missed it due to the deceiving sales process and lack of information; we fell for it… they were not willing to take off back the island. We ended up paying way too much for the backsplash and the sink they didn’t accept back. We have a case of split personality: the professional and polite salesperson vs. the cynical and rude contractor!

On top of that, my husband called later to ask if we could return the sink (they charged double of the cost with a retailer). A nice lady at the office said yes, so my husband took it back, and the next day she emailed us and said she accepted our return but will NOT be paying us back! Seriously you can’t make this up; it is crazy to believe you will give back a USD 1,000 sink for nothing. We thought they would do something right, and we were just blown away by this company! The very next morning my husband pick up the sink.

Sean, you lied, and you know it, you shared you are buying a new house; karma exists, so maybe you should take care of your clients and be honest. The only great experience with them was their contractor, who installed our backsplash; Chris was very professional and did a great job. We would love to work with him, but we DON’T recommend Granite Transformations; this has been our WORST experience with a contractor!

5 people found this review helpful

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    Verified Reviewer
    Original review: Oct. 24, 2022

    We had issues with Granite Transformation of North Phoenix, from right after signing a contact with them which was Sept 4th, 2021, they finally finished Oct 1st 2022. We had no communications for months, when we did get someone to talk to, they lied, was promised multiple times over a year, to finish our Kitchen and Bathroom. Was told it would take 6 to 8 week to complete and it would be finished before Thanksgiving 2021, Lied to about the Thanksgiving date, parts not even ordered, and the order was lost I was told, this went on for months. Our kitchen/bath eventually got completed after calling them daily. It took over 12 months, numerous unanswered calls and messages. We were lied to numerous times. We kept getting the run around. I had to keep calling as well as the headquarters. Always an excuse, we were excited when we were told material was in. Sure, they delivered the wrong material, and not complete.

    I would never recommend this company to anyone. After the job was finally finished, I did receive a call, from the North Phoenix office, first call from them in 8 months. They wanted their money; I haven't even received an invoice yet. I asked if I could provide them with a Word document with over 4 pages of problems we had with their company, they didn't care, I wanted to talk to someone in management, was told they would let accounting work with me on this.

    3 weeks after they finally finished our job, Monday Oct 24th, I received a call from Collections on needing to make a payment. So I can't even talk with a manager, and when you have a complaint, no one cares about it, and three week after finishing, with no invoice, sent to me, I get sent to collections. I have a complaint in with BBB, and Channel 3 news, this company can't continue to treat customers like they don't care, no communications, and don't try to call anyone, they won't return calls. Please don't use this company, we the customer don't exist in their view.

    14 people found this review helpful
    Verified Reviewer
    Original review: Oct. 15, 2022

    Not satisfied, the counter tops were cut wrong, instead of cutting new ones they use them and they had to make them fit. They use scraps to fill in areas. They took off my backsplash and ripped off the whole wall on top, they still haven't texture it and they said they don't paint, so I'll have to paint it myself. The backsplash behind the sink is coming apart at the seams. Been emailing them and was told they will send someone out again for the repairs, I'm still waiting for them to come out a third time. Don't sign a contract with Granite Transformations because they only give you 3 days to get out of the contract, you will have no choice but to let them do the job. Even if you're not satisfied with the product or work you will be obligated to pay the contract in full. I suggest hire a real contractor.

    14 people found this review helpful
    Verified Reviewer
    Original review: Aug. 23, 2022

    The two men were on time both days. They cleaned up as soon as they completed each section. If I asked a question, they took time to answer me. Since the plumber was coming in the second day to install the sink, they had the kitchen cleaned and the parts all ready fror installation. They also returned my cooking utensils to the cabinets and had the area below the sink cleared. They did an awesome job overall. Highly recommended to do this a remodel of a kitchen.

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    Verified Reviewer
    Original review: July 18, 2022

    The absolute worst customer service experience we have ever had. The project installation process (from start to finish) was a giant nightmare. We couldn’t get a hold of anyone, ever. They still didn’t finish our cabinets… They actually left materials at our house!! They terrible part is that they keep calling us about final payment (the payment isn’t even accurate and is $3,000 over what they quoted). We will be taking this to BBB. Go with another company to reface cabinets. We went with another company to install countertops and I’m so glad we did. Please don’t make the same mistake we did.

    12 people found this review helpful
    Verified Reviewer
    Original review: June 9, 2022

    When I first got my counters installed they came out beautifully, however as time passed the countertop Beveled edges started to come unglued. I contacted the main office. Someone requested my paperwork and said they would be working on it, then bam. No contact after that! No help. This isn’t standing behind product. Don’t do business with this company. They give promises and don’t follow thru!!!

    15 people found this review helpful
    Verified Reviewer
    Original review: April 2, 2022

    We paid Granite Transformations to do our backsplashes and cabinets. We were supposed to have soft closing doors. We have one door that bounces when it closes and other doors that do not line up correctly. The backsplashes have sharp edges and we have Been cut by them. I went into their office and asked what they were going to do to repair them. The young lady I talked to said that there is nothing that they were going to do. If I can get one person not to have the same problems from their work then I have accomplished my goal. So don't get ripped off by their shoddy workmanship. I have pictures to prove the work.

    13 people found this review helpful
    Verified Reviewer
    Original review: Feb. 27, 2022

    I was so happy to stumble onto "Granite Transformations". Dan, installed our cabinets. John and Sam installed our granite counter tops and backsplashes. These three men were very friendly, polite, knowledgeable and skillful. They amazed us. Their combined work was "mindboggling" fantastic. When we redo our master bathroom we will be asking for Dan, John and Sam to do the work. Thank you team.

    4 people found this review helpful
    Verified Reviewer
    Original review: Dec. 22, 2021

    I came in contact with Granite Transformation through a Home Show in my locality. I had never heard of them before. I was quite impressed by their presentation where they promised complete customer satisfaction and lifetime warranty. Well, it was everything but that. I am extremely disappointed not only with the product, but mostly with the workmanship and more importantly the customer support and warranty. What happened is that the countertop was punctured through during installation; the size of a dime. Also the grouting job was incomplete. Rather than replace the damaged portion of the counter, they poorly attempted to repair the hole which remained very apparent. I never received compensation for the damaged countertop. The repair was poorly done and I still have a problem with the hole today.

    I contacted the company numerous times over several months trying to get someone to come and fix the hole in the counter top but the company is not assuming any responsibility and refuses to complete the proper repair. Trying to come into an agreement, they are not even responding to my emails anymore; a worthless customer satisfaction guarantee and even worse lifetime warranty in my opinion. I had a horrible experience with Granite Transformation and I do not recommend this company. I regret not buying the real granite. I have spent a considerable amount of money for this product/installation and it turned out to be a poor investment on my part. I am warning you to stay away from this company.

    17 people found this review helpful
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    Granite Transformations author review by Joseph Truini

    Granite Transformation’s main business is granite and quartz countertops. However, they also offer the complimentary services of cabinet re-facing and tile backsplash installation. The company serves over 27 states as well as four Canadian provinces.

    • Lifetime warranty: The company provides a limited lifetime warranty for products they manufacture.

    • Fast turnaround: Standard installations of countertops and backsplashes typically take one day. The new countertop is formed to fit directly over the old counter.

    • Free estimate: The company will come to your home for a consultation and free estimate. They also stand by the estimate and guarantee there will be no hidden charges.

    • Durable products: Granite Transformations offers a special sealing product called ForeverSeal®, which improves the counter’s stain, scratch and heat resistance.

    • Eco-friendly: Because the old countertop is not demolished and removed, the process is more eco-friendly than other approaches. This method minimizes the amount of waste going to the landfill and the mess in the home.

    by Joseph Truini Home Improvement Advisor

    Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

    Granite Transformations Company Information

    Company Name:
    Granite Transformations
    10306 USA Today Way
    Postal Code:
    United States