Thank you very much for choosing Granite Transformations for your kitchen remodel Donald. We are so glad that you are thrilled with our work and products. It always pleases us to hear about extremely satisfied customers. Customer satisfactions is very important to us and it's wonderful to hear when customers love our work.
Original review: May 13, 2016
We were doing a remodel project in our house and we were undecided on how to do the kitchen so we got the services of Granite Transformations. The sales rep was outstanding. She texted me quite often when we were undecided yet. We had three different granite choices to go with and changed our mind after the original decision. She kept in contact with us and was very helpful in getting all the process changed before they came out and did the measurements. A nice guy came out to do the measurements then he returned with another individual to do part of the installation. They were friendly the whole time and did the work very quickly and accurately. They also cleaned up after themselves. The quality of the remodeling was excellent, I can't see any seams. Everybody that comes in the house thinks it's solid granite and can't believe it's just granite that went over the countertop.
Hi Becky, thank you very much for your review. We appreciate the time you took to drive to Nashville to see our products and we are glad you loved the experience. We hope you are still enjoying the timeless beauty and durability of your countertops.
Original review: April 18, 2016
We had moved from Michigan and bought a house. The kitchen was beautiful but the countertop was older. We were planning to put new countertops, and happened to see the advertisement of Granite Transformations on TV, so I called the number and we drove to Nashville, Tennessee to check it out. The sales rep came here and brought samples with him. He was nice and we really liked him. We decided to do it. The installers were excellent. It's a beautiful countertop and we love it. We had a great experience with Granite Transformations. They were very professional and knew exactly what they were talking about.
Granite Transformations helped me remodel my countertops. It came out very nice. The salesperson was very helpful in giving me suggestions, and what she suggested came out very nicely. Being a bachelor, it was nice to have somebody to help you pick things. It took a couple of visits for the installation because they had to come out and measure, but that was expected. It all went very smoothly.
We checked several places, and Granite Transformations seemed like they could do the best for us. The sales rep was alright. We had the kitchen countertops done, however, the installation team dumped a whole bunch of stuff on my rug and put a big stain on it and that turned us off. It still isn't fixed. They could've been more professional.
We recently had Granite Transformations install new Bathroom Counter Tops in our home. We were very pleased with the quality and workmanship. They did an excellent job and were courteous and friendly. This is our second time dealing with Granite Transformations as they installed kitchen countertops a couple of years ago- and again excellent quality and workmanship.
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We went to a local home and garden show. We saw Granite Transformations' products and thought that would be a nice thing to do versus ripping up all the old tile so we had them do our countertops and backsplash. The installer, Dan, was absolutely fantastic. We like the remodel.
I used Granite Transformations over a couple of years. I had cupboards redone in the kitchen, bathroom, and the halls. One rep was as obnoxious as sin. He came to the house and didn't know that I was a repeat customer. I called another man that I had dealt with, and told him not to ever send that other rep to my house again. After they left the house, I turned on the water in the bathroom, and it leaked under the sink. I called him back and he just purported it as nothing. To me it was quality control. If they're going to do the plumbing, they should check it out and make sure it doesn't leak.
I do not like my bathroom and the granite that they used. I picked it, but I'm very unhappy with the finished result. Also, when they put the sinks in the bathroom, they did a really poor job of caulking them and making sure that they looked right. The sinks are a little bit oval and the way they were put in did not account for the fact that they were a little bit oval. I had to have them back to change the shape a little bit by sanding it. By and large, however, it was a good experience.
We've had lots of stuff done by Granite Transformations. We've had them here about four times for four different projects, and each time they've been excellent to work with. They've been a real upstanding company. We had a little scheduling issue with the last project we had, but it wasn't anything horrible. It was an unforeseen stuff that came up.
My daughter had used Granite Transformations and when my kitchen and master bath needed an upgrading, I used them too. The quality was excellent. However, I was not satisfied with the installation. I complained about it, so they came back out and did some follow-ups, but I am still not totally satisfied with them because they messed up the kitchen sink and it does not fit. And they had to do some cutting down of the old counter. They also did a lot of electrical sawing and sanding, so there was fine dust all over the kitchen including inside the cabinets because they had open up the cabinets to give them access. I was not happy with that at all. I finally gave up after they came back and did a little bit of redoing under the countertops in the kitchen, but they did not address the sink. But overall, I'm very pleased with the appearance of both the kitchen and the bathroom counters.
I'm very pleased with the quality of the new counters, island and countertop that we got from Granite Transformations. The owner who came out and did the sales pitch was excellent. The shop manager was very good, too. The people down at Granite Transformations that I talked were helpful to make our decisions. The installation team was here for two days and did a beautiful job. They put paper on the floor to protect everything. I highly recommend Granite Transformations.
Our experience with Granite Transformations was incredible. The gal who came and talked to us about the product and explained the process thoroughly understood it. When they came back to make the templates, they were timely, very efficient, and extremely respectful. When they said, they were gonna be here, they were here. And we absolutely loved the work that they did. We are super happy with it.
I liked Granite Transformations' product because I didn't have to remove a complete countertop and then have to put in solid granite pieces. I am really pleased with the countertop and backsplash they did. It's very easy to care for and made our kitchen look a thousand times better than what we had before. The only comment I would have is that there was a little lack of coordination in the timing between the plumber to fit the sink and the installation. So at the end of the installation, the installer had to hurry up and it got a little messier. But otherwise, they were really good.
The quality of Granite Transformations was very good, but the time frame was not what they said. The remodel was done in an RV, not in a house. My husband asked for the delivery to be on a certain day, then when we delivered it, he said, "I won't be able to get to it 'til Monday, the following week." So, we've had to take the RV home instead of having it sitting in a lot over the weekend, and then finally returned it. To go back and forth to pick it up and drop it off was just an annoyance, but it got done. Other than that, everything was great.
My wife was looking for granite countertops for amenities in our bathroom as she wasn't happy with the tiles in there. She found Granite Transformations online and we liked their tile. We ended up having them do the countertops in the bathroom and then the floor in the master bathroom. My talks with the sales rep and the installers seemed professional. However, the process wasn't as smooth or as good as I thought it would be.
The quality of the sinks was horrible. I could see tiny air bubbles and imperfections in the porcelain in the sinks after they were glued in, all done and permanent to that point. The installation wasn't great. They didn't center the sinks and the hole was cutting the granite very well. There are color variances in the granite and there's a big black spot, too. The person who did the walk-in looked at that spot but the installers could have put it someplace else other than right when I see it come in. There is also a gouge in on of the tiles on the floor.
They talked about redoing the granite countertops but I can't redo the process without ripping the whole thing out. They were going to take the sinks out. They also said they had laid all the existing tile work that was there. They took sledgehammers and grinders and did a lot more demo than what the salesman told us they were gonna do. They came and put an overlay they were gonna span but it turned out to be a dusty, dirty nest. Then they didn't even attempt to clean up. A follow-up from Granite Transformations to ask how things went and if everything was okay would have been nice, too. Once the workers did the job, they were gone and the service was over at that point.
Granite Transformations helped us out with our kitchen counters and cabinets. The first time they came out they had a pushy sales person, but I ran into a different set of people at a home show and they weren't pushy. Don just wanted to talk to me and show me what was going on and how everything worked and let me make up my own mind. Also, the remodel was done professionally and with very good quality. The guy that did the cabinets was a miracle worker. He was excellent. They also cleaned up after themselves and made everything like they weren't there. I was very happy with what they did.
We had Granite Transformations come out two years ago to install our kitchen and everything was great. They again came out within these last couple of months and were doing our bathroom. The gal who came out and did the paperwork was a very nice lady, and the office was nice as well. Two gentlemen came out to install and I noticed that there was a crack in one of the aprons in the front. So I said, "Hey, is this normal?" One of the installers replied, "You know what? I don't build them. That was done back in the office back-shop." And I go, "So, back in the shop, this is how they build them? Because remember I have my kitchen done with you guys and there's nothing like that." He replied, "No. That's the way it's done da, da, da." At that point I was thinking that it looks like it was broken, like somebody dropped it.
After seeing his frustration because he stormed out to my hallway, went outside, and started smoking a cigarette, I called the office since I thought I don't need to deal with him since he's not the owner. I told them it looked broken and I don't know if somebody dropped it or was cracked when it was on its way and I wanted to replace it with something new. They had the forms for me to sign after the technicians were done with the work. Then I said, "I don't feel comfortable signing this because I'm not satisfied with the work yet." Then the same guy ripped the papers from my hand and said, "These papers don't pertain to you." I said, "Anything that has my name on it as a customer pertains to me." And again, he stormed off.
I called the office and I told them, "If I have anything done, don't send me the same installers. I don't ever want to see those kind of people because I don't think as customers of Granite Transformations, we should be dealing with that type of experience." I took pictures and emailed them to the business owner. They were gonna look at it and then they emailed me back and said, "We'll schedule up another appointment. We're gonna have to go in, remove all of that, and then we're gonna put new ones on for you." So then, they sent me the gentleman that actually worked in the shop, who is the manager and builds the aprons. I told him the story, and that one guy tried to tell me that was the way they make it. The manager then told me, "I've been there for so many years. This is not at all what happened. Somebody broke it. It either got broke on its way here or they dropped it or something happened. This is not at all how we install and how we send these items." I said, "Perfect. Thank you for being honest because that's all I was wanting." I was very satisfied with the outcome because they came and did exactly what they told me they were gonna do.
They also told me that it's not how they make them and that it was broken either while on its way or getting out of the pickup. I said, "I don't have a profession on the arena of countertops, but we own two businesses and we treat people the way we want to be treated. We do business with the quality of saying, "That's our name speaking for itself." We're putting our name out there. We want to make sure that our customers not only are satisfied but they get the service that they deserve." So, when I was treated that way and someone ripped papers out of my hand, I said, "If one of my employees ever did that to one of my customers, we'd have a long talk. He'd probably be on probation and I'd say, Guess what? I don't know if I'm gonna keep you here with my company if you're gonna be doing that."
Does Granite hire these type of employees that are allowed to do these behaviors? I don't think so because my first experience was not at all like that. Very nice gentleman. One of my cousins is related to the gentleman who comes and does the measurement. So, we felt very comfortable doing business with the company, and also did my brothers, aunts and uncles who all have worked with Granite Transformations before. Will I do business again with them? Yes, because I like their work. But will I ever get the same installers? I hope not because I'll make a huge note of it. I don't want those same people. If the same guy comes knocking on my door, I'll say, "Never mind. Go back."
I liked what Granite Transformations had in a home show we went to. The lady that first came to our house was nice. But the weird thing was that the guy that came and did the template had a hard time doing so. It also took their guys forever to get here and do the work. They kept putting us off and off, saying they couldn't get their truck here in the driveway. But they eventually put a new countertop and an ivory top in. The work is beautiful. We love it and everybody is calling me about it. We have recommended the company to a couple of people.
I needed new countertops and Granite Transformations came out and gave me an estimate. Then a guy came out and measured, and then they came and installed it. It was good overall. They were very good at following up and making sure that I was satisfied. And if they needed to fix something, they came out and fixed it without a problem. They were very easy to deal with and they did a great job.
We went to the Anderson fair and Granite Transformations had a booth there. We spoke with them and we made an appointment after that. They did our countertops and my wife and I were pleased with their work. They did a good job. They were all very cordial and pleasant, too.
Granite Transformations did a really good job on my countertop. They have a great product. It's really durable and I will recommend it to anybody. The sales reps were also professional and helpful. The team that did the installation was quick and prompt. They also cleaned up everything.
We had our countertops, kitchen, and bathrooms remodeled by Granite Transformations and I was astonished at how wonderful they turned out. I don't know how they did it but they did a perfect job. What I don't understand is why they never called to see how we liked it. It's been over a year now and they never called.
Granite Transformations put the countertop and the sink in. The first guy they sent out to do the installation put the wrong color of grout in, and he just had big wide things of grout. When I walk in the room, it's hitched in the corners looking like big cracks. I called, and he happened to be somewhere nearby, so he came by again and made a bigger mess. I called again and I said, "Guys, this isn't going to cut it, not for $5,000 here. I'm not looking at this like this." So they send a different guy out and when he got done, it looked fabulous. It took three times to get it fixed.
Fred was really good with explaining everything and the whole process was good. The installation team cleaned up and they offered a cleaning service to come in too, but we declined it as we didn't need it at the time because they've done such a good job with the clean up. Plus, every time that they said they were coming out, they were on time, very courteous and explanatory of what they were doing. The remodel was excellent.
I wanted new countertops so I looked up online and found Granite Transformations. They seemed like a convenient way to do it. They were great and the remodel that they did was very nice. I'd recommend them.
We were tired of the existing counters but we were dreading the mess and all that stuff. When I saw a Granite Transformations booth, I talked to the person there, got some brochures, and brought them home to my wife. We discussed and decided to have somebody come out and tell us what's available. The salesman showed us the various colors and kinds, but I was most interested in exactly what was going to happen. He was very good. We looked at the cabinetry or the refacing, but we didn't like any of the choices, so we didn't do that.
The installers were excellent and did a good job, but we are not very happy with the final product where they chose to do the cuts. Our previous experience with a solid surface material is even though it was brought in pieces, it was put together where there was no visible line. That’s not true with Granite Transformations. It would seem to me that they would want to hide that as best they could or put it someplace where it isn’t going to show as much, but they didn’t do that. Had I known that ahead of time, I probably would’ve changed or not gotten it. I don’t have any issues with the people involved. The end result did not meet our expectations.
My son and daughter-in-law were looking for a new kitchen. They went to several places and then to Granite Transformations. I wasn't in the market for one but they wanted my opinion there. And when I saw all the things at Granite Transformations, I decided we needed a new kitchen. The salesman was super nice and very helpful. Also, the man who measured the counter for the new one was perfect, and the man who installed the cabinets did a beautiful job, although I wasn't crazy about his attitude. All our friends who come over and see it think it's wonderful. I'm very happy with it. I have also recommended and I do recommend them to anybody who mentions new kitchens.
We went to a local trade show and liked what we saw in Granite Transformations' presentation and what they had set up at their booth. Within a week, we visited the store and met with the sales rep one time. Two months went by and we found out that she was no longer with the company but there was another sales rep that stepped in and did the measuring. Installation was outstanding and I don’t think I’ve ever seen anybody better. They redid our kitchen countertops and backsplashes, and also a bathroom and we love it. We would use them again. They're wonderful, and with outstanding product. Anything with granite is quite expensive so we will talk to them when we get ready to do a master bath suite.
Granite Transformations helped install a walk-in shower, and they did a good job. They were very professional. They came in and did the install and everything very well. They cleaned up everything. I definitely would use them again.
My daughter was very happy with having her kitchen redone with Granite Transformations. It was her experience plus the TV commercial about them that led me to use them as well. I very much love that they covered my countertops with their granite. Also, their sales rep and the installation team were very, very nice. I live up in the mountains and when we had a bad storm, they called and said they couldn't make it on the installation date, which I understood perfectly. They rescheduled it for a later date and it worked out fine. I'm very happy with them.
We looked at the various granite slabs and marble and they were going to require too much remodeling of our cabinets to make them work. With the center stuff of the Granite Transformations, I wouldn’t have to redo the whole kitchen just to get a new counter. It was excellent working with their sales representative. She went above and beyond. The installation team was amazing and phenomenal. This is an old house and things aren’t level and angles aren’t right angles everywhere. They ran into one little wiggly spot and we put our heads together on what to do and made the decision. Then they fixed it right on the spot. It was just fantastic. The whole experience was much easier than I expected it to be. I love the quality of their work and I highly recommend them.
Joseph TruiniHome Improvement Contributing Editor
Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.
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Granite Transformation’s main business is granite and quartz countertops. However, they also offer the complimentary services of cabinet re-facing and tile backsplash installation. The company serves over 27 states as well as four Canadian provinces.
- Lifetime warranty: The company provides a limited lifetime warranty for products they manufacture.
- Fast turnaround: Standard installations of countertops and backsplashes typically take one day. The new countertop is formed to fit directly over the old counter.
- Free estimate: The company will come to your home for a consultation and free estimate. They also stand by the estimate and guarantee there will be no hidden charges.
- Durable products: Granite Transformations offers a special sealing product called ForeverSeal®, which improves the counter’s stain, scratch and heat resistance.
- Eco-friendly: Because the old countertop is not demolished and removed, the process is more eco-friendly than other approaches. This method minimizes the amount of waste going to the landfill and the mess in the home.
- Best for Homeowners or commercial kitchen owners who need fast turnaround on new countertops.
Granite Transformations Company Profile