Granite Transformations Reviews

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About Granite Transformations

From Australia to the United States, Granite Transformations has remodeled both commercial and domestic countertops for over 15 years. Our goal is to bring a fresh and exciting new look to your countertops, cabinets, backsplashes and floors.

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Granite Transformations Reviews

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    How do I know I can trust these reviews about Granite Transformations?
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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed March 15, 2026

    We purchased our new retirement home in 2020 from CBH. It was our fifth home during our 43-year marriage. Compared to the other four homes this one was lacking in several areas. One area we really wanted to upgrade was our kitchen countertops replacing the cheep Formica countertops with something much better! After checking out several Home Shows in Boise over a few years, we met Jeff and “Red” at one of the first home shows in 2026. They are with “GRANITE TRANSFORMATIONS FOR KITCHENS & BATHS”, a very reputable national company. Lucky for us they have an office in Caldwell where we live.

    Red called us the week after the show was over to come over and be our Design Consultant. He showed us a very affordable way we could achieve a very high-quality appearance replacing our existing cheap Formica via the overlay method. We replaced one of our other home's kitchen countertops with Solid Granite so we had experience with kitchen remodels in the past. Red showed us several samples and helped my wife determine the best combination of backsplash and countertops using the Granite Transformations method! He also showed us his catalog of replacement kitchen sinks to choose from with the understanding that his sub-contractor Sam would work with us replacing whatever kitchen sink we chose whoever we purchased it from.

    Red completed our in-home appointment by taking exact measurements needed for a written quote. We got the project started by giving Red a check for ½ the project amount up front with an understanding that the second half was due and payable upon project installation. The plumber would be paid by us separately upon completion of uninstalling our Old Sink, Faucet and Garbage Disposal. We also wanted an Under-sink Water Filtration System added to the project as well. Because we were introduced to Granite Transformations at a Home Show we received a nice discount as well…Bonus!

    About a week to 10 days after our initial design consultation, Red and one of the other Granite Transformations team members returned to our home to create custom templates of all the spaces targeted for Granite overlay! CBH had built our home with an island that was much too small for everyday use to save money on construction costs so, we engaged the Granite Transformations team to extend the size of our island to accommodate Bar Stools and give us the proper space most people need in their daily lives. We received a call about a week to 10 days later telling us our custom overlays were fabricated and ready for installation. We scheduled a date for the install and Red coordinated the project with their subcontractor Sam’s Plumbing.

    Our project was given two days to complete. Jeff and his install teammate arrived on time and spent about an hour prepping the space and laying down carpet and flooring protection. They were both very considerate, nice people and it was obvious they were true installation and fabrication professionals! My wife and I are extremely happy with the entire experience and plan on engaging them for future projects in our new retirement home. Attached are pictures that I took of before and after that supports this testimonial. Thank-you for making our kitchen transformation both functional and beautiful! Jeff & Cheri

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    Customer ServiceCoverageStaffTimeliness

    Reviewed March 28, 2025

    Granite Transformations of Wilmington installed their product in my shower. After a while, the shower began to leak onto the bathroom floor. Granite Transformations Customer Services Representative came to evaluate the problem. Her immediate response was that the product should have NEVER been installed over the existing tile. The existing tile should have been removed before the product was installed. Granite Transformations refused to correct the problem and stated that their lifetime warranty only covered the product. They would NOT take responsibility for the fact that the product was installed incorrectly.

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      MaintenanceStaff

      Reviewed Feb. 14, 2025

      My twenty-four-year-old brain-injured son was angry and raised this metal paper towel holder over his head, smashing it down on to the Granite Transformations countertop. I was mortified, once I calmed him down, I checked for damage and there wasn't even a scratch. The way the team came in measured everything, prepared everything in advance and installed. Everything in one afternoon was amazing! The countertops have been amazing for many years. I highly recommend this product. I wish there was a way of matching an old type, that is no longer in production, for an area, I needed to repair that had nothing to do with their installation, but had to do with my remodel. I wish there was a tiny scrap of old sample to be able to make the repair, but I was told there wasn't anything available.

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      PricePunctuality & SpeedStaff

      Reviewed Dec. 5, 2024

      Nashville Granite Transformations was on time, on schedule, under budget and did clean, professional work. Has 2 minor water flow issues. They came and fixed them promptly at no addnl charge. All employees great to work with. Ten out of ten!

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      TechPricePunctuality & SpeedRefunds & PayoutsRates

      Reviewed Nov. 8, 2024

      If I could give separate ratings I would. I would give their products a five star rating. However, this review is about one of Granite Transformations’ store. The store that is in the Little Rock/North Little Rock/Maumelle, Arkansas area, gets a one star rating. We contracted them to do our kitchen, and office area, in the spring of 2024. Scott **, the owner/manager, came out to do the estimate. We agreed to a price, signed the contract, and made deposit of half the cost. After that time the only people we saw was the crew that came to do the temple work. Fast forward to the fall of 2024, after the work not being started, and promises of refunding the deposit not happening, we turned it over to our lawyer. I WOULD RECOMMEND NOT DOING BUSINESS WITH THIS STORE.

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      Sales & MarketingStaff

      Reviewed Sept. 18, 2024

      We had a Wonderful Experience with Granite Transformations! They were always on time, explained everything very well & a Fantastic job! All the way from the Sales Rep to the installers & a Special visit from the Owner! They went Above & Beyond our Expectations! I highly recommend them for any bathroom conversion into a Walk in Shower & Also for Kitchen Cabinets, & Countertops! Kudos to the Whole Team. A Very Positive Experience & Highly Recommend their Company in Nashville, TN!!

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      Customer ServiceTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

      Reviewed Aug. 23, 2024

      Firsthand experience, in our personal opinion: Lowe's contractor for their countertop installations is Granite Transformations. GT came to our home, promised us the stars, waited for us to provide financing to them, immediately scarfed up half of the project total balance of $1750. Promised us to come within 2 weeks. After 7 weeks they decided they would fit our little project in behind all of their larger jobs. This is not what we agreed upon. We told them we had contractors waiting contingent on them doing their job first. Well, they never did it, no calls, no show, no texts, no emails. Suddenly 7 weeks out and they are claiming they can finally fit our little ranky dank job in but this is not the time frame we agreed upon.

      Poor business, sloppy, apathetic, couldn't manage to get their lazy behinds here to do the job. We had to cancel this job because the time frame was so outrageous and we were losing money behind their inability to perform our job. They kept a whopping 1/3 of the install just for their restocking fees. They admitted they never so much as "templated" the job so no project was ever ordered, modified, cut or delivered and they never made any trip out here to do anything. So their tricky deceptive little contracts-are to bind you into paying them for work they never did, never intended to do but they danced around the true meaning of restocking fee and the specific purpose behind what it is actually justified and used for legitimately.

      Shady, underhanded business practice. Handled like a True, Van Buren car sales lot. There was nothing they ever did to justify keeping 700 dollars of a 3500 total. Everyone-buyer beware!!! DO NOT finance any project with them, they did not deliver, lied to the bank to justify keeping money they were not entitled to take and it was money set aside to finance the job to be done. IT was a deposit put down in good faith of half which totaled $1750. Nothing, was done, no product delivered and no one ever came out besides the sales team. Watch out for contracts that they refer to restocking fee...They will use the term to punish you for money they want to deprive you from in your financing because they can't deliver what they promise.

      Lazy attitudes, unexplainable delays, breach of their contract with you and you will pay for their lax handling of your project. SO, restocking fees? Have nothing to do with the actual term and what is meant to apply toward with what is known to be legitimate restocking fees, just another loophole to take your financing money out from underneath of you.

      IN hindsight-so very glad we didn't have them do this job for us...If they are this sloppy, lazy and underhanded with their customers we can only imagine what their work product or supplies would have comparable to. Erin is the one that we spoke to, she is flip in attitude and very rude, condescending. Waiting for the day she takes this attitude with the general public and someone puts her in her cocky little place. Non consumer friendly-poorest excuse for business we have ever witnessed. Just as ugly of an experience as one could have lacking the integrity to have ever entered into a contract with the likes of.

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      Staff

      Reviewed July 12, 2024

      I recently had my kitchen remodeled by Granite Transformations and couldn't be happier! The team was professional, the materials were high-quality, and the transformation was stunning. They completed the project on time and within budget. Highly recommend!

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      Staff

      Reviewed July 9, 2024

      Granite Transformations did an outstanding job on our kitchen remodeling project. Their team was professional, efficient, and delivered high-quality work. Our kitchen looks amazing, and we couldn't be happier. Highly recommend their services!

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      Customer ServiceTechStaffCommunicationTimeliness

      Reviewed May 2, 2024

      We love the product and had it installed in our North Carolina home. The installers cleaned up after themselves and everything was top notch. Unfortunately, in our Florida home, the local franchisee hires sloppy workers who don't clean up and a franchisee who doesn't stand behind their warranty. On March 20th, I emailed them concerning a drawer track that fell apart. One one screw held each track in and it did not hold. After a few days of no response, I called and spoke with the office, who stated that they would pass the information to the manager and she would keep me informed. After two weeks, no call from them. I called again and was told the drawer must have been overloaded. Hmm, my cutlery set is not made of lead and was told just to screw the screws back in. Not possible since the damage to the back was of the cabinet will not hold the screw(s).

      After a month, still no call from the "manager" and I contacted the corporate office who lit a fire under the franchisee, who finally called but offered no resolution. The office gal again stated that she would forward the info to the manager. Well, another week has gone by with no call from the franchisee. Now, I must hire a local contractor to reattach the drawer tracks to the back of the cabinet. I will also follow up with filing a small claims suit against Granite Transformations of East Orlando. What a difference from working with the professional team from NC verses dealing with a substandard franchisee in FL. Too bad it blackens the eye of a great product,.

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      Granite Transformations author review by Amanda Futrell

      Granite Transformations was founded in 1996. The company specializes in bathroom and kitchen remodeling for residential and commercial clients.

      • Remodeling projects: Countertops and surfaces, mosaic tiles, cabinet refacing and bathroom renovations

      • Services: Design and installation

      • Warranty: Lifetime warranty

      • Availability: Some states

      by Amanda Futrell Contributing Editor

      Amanda Futrell began writing for ConsumerAffairs in 2021. She has worked in higher education and marketing, and her fiction appears in various publications. She holds an MFA in creative writing from Vermont College of Fine Arts and is based in Seattle.

      Granite Transformations Company Information

      Company Name:
      Granite Transformations
      Address:
      10306 USA Today Way
      City:
      Miramar
      State/Province:
      FL
      Postal Code:
      33025
      Country:
      United States
      Website:
      www.granitetransformations.com