Granite Transformations

We are very satisfied with the workmanship, the product and the guys that installed it. The work that Jeff did was excellent and very professional. I would recommend him and Granite Transformations to anyone that is looking for this type of work to be done.

My kitchen counter has a slight variation in color at a seam next to my sink, which makes it noticeable. My other seam in a less conspicuous area, has no color variations. The off color counter was replaced once before the job was completed, and yet still there's a noticeable color difference. I was told I had to live with it. My calls were not taken or returned. I couldn't even get my warranty information, until a second outside party apparently was able to talk to someone, and it was mailed to me. Still no calls or consideration. I'm very disappointed and a bit angry, that there was no communication after I wrote my last check to remedy the situation.

I love my new kitchen counters and sink! Not only do they look great but I was extremely pleased and impressed with the workmanship and ethic of the installer, Walter. On a scale of 1-10, I would definitely give him a ten. I was also very happy with the installation of the faucet by the plumber you work with. Working with Granite Transformations was a good experience. I would definitely recommend.

This would be 5 stars for the initial installation and one (at best) for the repair. When I first saw the granite samples I was concerned that it would be slippery for a shower. I was told that it wasn't and went ahead with the order. We were very happy with our beautiful new shower and the guys installing it did a great job. We soon found out that if you moved around on it just right during a shower that the water acted like hydroplaning. Maybe not as much for me because I have small feet but for my husband with shoe size 14 it was much worse. When his feet went out from under him while showering, he hit the wall with his shoulder and his head on his way to the floor. The floor is dangerously slippery when wet and presents a huge liability.

Why oh why did I fall for the sales hype and cover over my beautiful (but old) granite worktops? Salesperson persuaded me that this would look great, never show any watermarks or drips, and the clincher was I wouldn't have to "seal" it every year (big deal). I got Nero Stella because I liked the black glittery surface but four years on the worktop looks sad. Unsightly white bits have risen to the surface and every drop of water or liquid shows unless I polish and wipe and wipe and polish. Granite Transformations came back once and "stripped" it down for free because I'd been using a granite cleaner which I shouldn't have done. Then they came back (at a fee charged to me) to strip it again. I'm so disappointed and annoyed with myself for choosing this over genuine granite because this looks so awful now.

I had my kitchen counters done. They promised a couple of days, it took several days, hacked my kitchen bar, laid the counters, and it's lopsided. I complained, and they said it wasn't bad enough to repair. One of the worker's son was on the job, and he was released from his position, I still didn't get a refund, discount, or have my counters repaired. Do not use this company!

I had a granite overlay installed eight years ago. The sheen has long worn off the countertops and a chip broke loose, leaving a hole. I contacted the corporate office and sent pictures. I received a "sorry" letter, but they refused to make it right, even though the website tells of "lifetime guarantee." The product looked nice new, but did not stand up to normal use. The company does not stand behind their product. Save your money!

I purchased a new kitchen and large amount of Carrara worktop from them, and it was fitted late November 2018. By February 2019 bearing in mind I live in the north of England, not the sunniest part of the world and my kitchen faces East so at most I only get two hours of direct light daily. My worktops changed colour from grey and white to GREEN and white, inside a couple of months. I contacted the warranty team, and so began a saga that has lasted until now Jan 2020.

We were told that there is a lifetime warranty which gave a peace of mind and helped make the decision to purchase their counter-top overlays. However, now that the counter-tops need repair, I found out the local office has closed and corporate will not do anything to honor the warranty. For about 6 months now, corporate continues to tell us that we have to be 'patient' while they find someone to buy the local franchise. I have been waiting for over 6 months and still am being told to be patient. Had I known that the warranty isn't worth anything when the local franchise closes the door, we would have never chosen this company. I must also say that the counter-tops do not look like real granite. Disappointed.

We loved Trend Transformations commitment to sustainability and made the decision to use this company rather than dispose of old countertops and install new ones. We were thrilled with the service and product for 15 months, and we even convinced our friends to use them. Then, at 16 months post-installation, a two inch crack appeared in our countertops. I spent four months calling and emailing Trend Transformations (our local outfit is no longer in business so I had to contact the national office) to learn about how to use our warranty. No one ever answered the phone and my messages were not returned. When I finally got a return call, I was told to email someone who would help me. I emailed weekly -occasionally getting a hollow promise that someone would respond within two days which never happened- and was astonished at the poor service.