Granite Transformations Reviews

Red called us the week after the show was over to come over and be our Design Consultant. He showed us a very affordable way we could achieve a very high-quality appearance replacing our existing cheap Formica via the overlay method. We replaced one of our other home's kitchen countertops with Solid Granite so we had experience with kitchen remodels in the past. Red showed us several samples and helped my wife determine the best combination of backsplash and countertops using the Granite Transformations method! He also showed us his catalog of replacement kitchen sinks to choose from with the understanding that his sub-contractor Sam would work with us replacing whatever kitchen sink we chose whoever we purchased it from.

Red completed our in-home appointment by taking exact measurements needed for a written quote. We got the project started by giving Red a check for ½ the project amount up front with an understanding that the second half was due and payable upon project installation. The plumber would be paid by us separately upon completion of uninstalling our Old Sink, Faucet and Garbage Disposal. We also wanted an Under-sink Water Filtration System added to the project as well. Because we were introduced to Granite Transformations at a Home Show we received a nice discount as well…Bonus!

About a week to 10 days after our initial design consultation, Red and one of the other Granite Transformations team members returned to our home to create custom templates of all the spaces targeted for Granite overlay! CBH had built our home with an island that was much too small for everyday use to save money on construction costs so, we engaged the Granite Transformations team to extend the size of our island to accommodate Bar Stools and give us the proper space most people need in their daily lives. We received a call about a week to 10 days later telling us our custom overlays were fabricated and ready for installation. We scheduled a date for the install and Red coordinated the project with their subcontractor Sam’s Plumbing.

Our project was given two days to complete. Jeff and his install teammate arrived on time and spent about an hour prepping the space and laying down carpet and flooring protection. They were both very considerate, nice people and it was obvious they were true installation and fabrication professionals! My wife and I are extremely happy with the entire experience and plan on engaging them for future projects in our new retirement home. Attached are pictures that I took of before and after that supports this testimonial. Thank-you for making our kitchen transformation both functional and beautiful! Jeff & Cheri

Poor business, sloppy, apathetic, couldn't manage to get their lazy behinds here to do the job. We had to cancel this job because the time frame was so outrageous and we were losing money behind their inability to perform our job. They kept a whopping 1/3 of the install just for their restocking fees. They admitted they never so much as "templated" the job so no project was ever ordered, modified, cut or delivered and they never made any trip out here to do anything. So their tricky deceptive little contracts-are to bind you into paying them for work they never did, never intended to do but they danced around the true meaning of restocking fee and the specific purpose behind what it is actually justified and used for legitimately.

Shady, underhanded business practice. Handled like a True, Van Buren car sales lot. There was nothing they ever did to justify keeping 700 dollars of a 3500 total. Everyone-buyer beware!!! DO NOT finance any project with them, they did not deliver, lied to the bank to justify keeping money they were not entitled to take and it was money set aside to finance the job to be done. IT was a deposit put down in good faith of half which totaled $1750. Nothing, was done, no product delivered and no one ever came out besides the sales team. Watch out for contracts that they refer to restocking fee...They will use the term to punish you for money they want to deprive you from in your financing because they can't deliver what they promise.

Lazy attitudes, unexplainable delays, breach of their contract with you and you will pay for their lax handling of your project. SO, restocking fees? Have nothing to do with the actual term and what is meant to apply toward with what is known to be legitimate restocking fees, just another loophole to take your financing money out from underneath of you.

IN hindsight-so very glad we didn't have them do this job for us...If they are this sloppy, lazy and underhanded with their customers we can only imagine what their work product or supplies would have comparable to. Erin is the one that we spoke to, she is flip in attitude and very rude, condescending. Waiting for the day she takes this attitude with the general public and someone puts her in her cocky little place. Non consumer friendly-poorest excuse for business we have ever witnessed. Just as ugly of an experience as one could have lacking the integrity to have ever entered into a contract with the likes of.

After a month, still no call from the "manager" and I contacted the corporate office who lit a fire under the franchisee, who finally called but offered no resolution. The office gal again stated that she would forward the info to the manager. Well, another week has gone by with no call from the franchisee. Now, I must hire a local contractor to reattach the drawer tracks to the back of the cabinet. I will also follow up with filing a small claims suit against Granite Transformations of East Orlando. What a difference from working with the professional team from NC verses dealing with a substandard franchisee in FL. Too bad it blackens the eye of a great product,.