Granite Transformations

Den Window Bay and Cabinet Tops. Entire process - from selection to measurement to installation - was handled very professionally and everyone was a pleasure to work with. All commitments were met (appointment arrival times, length of appointment, cleanliness, etc.) This is the second time we have utilized Granite Transformations, and would definitely recommend them to others.

On Monday June 3rd, l had counter tops installed by Justin and Steve. Service by these two gentlemen was excellent. Work was completed in a neat and timely manner. I was so impressed with my new counter tops and would definitely recommend your company to all my friends and family!

Granite overlay on kitchen counter tops - The entire experience was efficient and quick. Didn't waste time, reasonably priced and followed through on everything they said they would do. The estimation was thorough and helped us think of everything. Made our old, original counter tops look fresh and new. Feels great to walk into the kitchen! Easy to care for and durable. Love the under mounted XL sink that was recommended by the estimator.

The countertops in the our guest bath and our master bath upstairs came out fantastic. The team was a pleasure to work with and Jason did a great job on the install. Both bathrooms look great and work great as well.

Everyone was very cordial, friendly and professional. They did an outstanding job! I would recommend Granite Transformations for anyone looking to update their home! They came on time, and was done in a very timely manner, and cleaned up after themselves!

I had a granite overlay installed eight years ago. The sheen has long worn off the countertops and a chip broke loose, leaving a hole. I contacted the corporate office and sent pictures. I received a "sorry" letter, but they refused to make it right, even though the website tells of "lifetime guarantee." The product looked nice new, but did not stand up to normal use. The company does not stand behind their product. Save your money!

I purchased a new kitchen and large amount of Carrara worktop from them, and it was fitted late November 2018. By February 2019 bearing in mind I live in the north of England, not the sunniest part of the world and my kitchen faces East so at most I only get two hours of direct light daily. My worktops changed colour from grey and white to GREEN and white, inside a couple of months. I contacted the warranty team, and so began a saga that has lasted until now Jan 2020.

We were told that there is a lifetime warranty which gave a peace of mind and helped make the decision to purchase their counter-top overlays. However, now that the counter-tops need repair, I found out the local office has closed and corporate will not do anything to honor the warranty. For about 6 months now, corporate continues to tell us that we have to be 'patient' while they find someone to buy the local franchise. I have been waiting for over 6 months and still am being told to be patient. Had I known that the warranty isn't worth anything when the local franchise closes the door, we would have never chosen this company. I must also say that the counter-tops do not look like real granite. Disappointed.

We loved Trend Transformations commitment to sustainability and made the decision to use this company rather than dispose of old countertops and install new ones. We were thrilled with the service and product for 15 months, and we even convinced our friends to use them. Then, at 16 months post-installation, a two inch crack appeared in our countertops. I spent four months calling and emailing Trend Transformations (our local outfit is no longer in business so I had to contact the national office) to learn about how to use our warranty. No one ever answered the phone and my messages were not returned. When I finally got a return call, I was told to email someone who would help me. I emailed weekly -occasionally getting a hollow promise that someone would respond within two days which never happened- and was astonished at the poor service.

We had our entire bathroom redone 10 yrs ago. It took about 3 days and was very well done. After about 6 years the grout in the shower started coming out. We contacted them leaving messages, emails and finally after two months they said they would charge 200$ to look at it and it would not be taken off the costs of fixing the problem. We re-grouted ourselves multiple times and then finally I got a tile guy I trusted to take the job. He replaced 60% of the tiles (the ones that were loose). I suggest keeping a lot of spare tiles if possible. He said the installation would have held better if they had scored the tiles underneath and had used a better product (he used flextile as the adhesive) and then grouted with power grout. So I would give 4-5 stars for install, and 2 stars for service. We have a lot of tiles in our house and these were the only ones that have lost grout and become loose.