Granite Transformations

Went out to Granite Transformations to pick out the color of the material we wanted to use for our remodel. When we got there even though the website and window hours posted that they were open Sat. 10-2 the store was closed. Had a sign that read for Immediate service call the phone number they had posted. To date I still haven't been able to reach anyone and no one has called me back. I've left 2 messages. We had to drive 45 min in heavy traffic just to turn around and go home. I need a company who's professional and I can trust. This is NOT that company.

My experience with Granite Transformations was good! Besides a small mixup on my start up, everything went smoothly! All of the staff were nice and that made my installation go well! I’ll be calling them back to do my sink in the master bath! Good job Granite Transformations!

In 2013 we contracted with a Granite Transformations franchise, now Trend Transformations, to do a kitchen and master bath renovations. We were very pleased with the result of the renovation. Unfortunately, in April of 2017 the shower leaked doing extensive damage to the bathroom flooring, wall studs, and ceiling in the basement below. The franchise that did the work said they would do all of the necessary repairs at no charge, since the work was not done correctly in 2013. Unfortunately, they had ended their relationships with the Trend corporate company less than a month before.

This was a great company to work with. Stephanie came out in January and was very helpful. She brought many samples and ideas. Then a few weeks later Jason came out to do exact measuring. He called ahead of time and was very friendly and encouraging that this would work in our weird configuration in our bathroom. Then 1 week later, Justin came out to install. He also called ahead of time.

Exceeded my expectation. Looks fabulous. Jason and the installers did an awesome job. Definitely will recommend them. Thanks for a great product and experience. Our Kitchen looks totally different and everyone that has seen it, loves it. It's nice to know there are companies that do what they promised.

Kitchen counter top - I just want too let people know that I will not ever use this company anymore because I had the company come out two times before to fix the same thing and just because is over a year they tell that they would have to charge me. They said that they would not charge me the $150.00 but only $50.00 to fix the same thing and I feel that it not fair. I pay $2400.00 for this and they should try to fix it one more time. I do not have that kind of money but if that's how you feel I will make sure that I tell anyone that will listen. If I have to I will get touch with BBB.

I couldn't be happier. The installer, Justin, was efficient, professional and friendly. He didn't mind when my cat "helped" him with his work and the work is beautiful. All 3 of the people who came to the house were a pleasure to meet and work with. Thank you.

Purchased new countertops and had them installed by a Granite Transformations installer on Feb. 1st, 2018. Noticed cracking/splitting and notified GT on Nov. 6th who sent out the previous installer, who stated the countertop needs to be replaced as it will continue to crack. It has now been 6 weeks with no acceptable response or resolution from the local GT or its HQ. It was repeated several times that the countertop was so durable you could "drive a car on it " or "drop a bowling ball on it", neither of which I have done. Wish I had read the previous reviews stating this company Does Not stand behind its warranty??? That this gets resolved before I have to pursue other avenues.

They were high pressure salespeople, way too expensive for the shoddy workmanship performed, will not make good on defects of their own making. They did not finish the job and refuse to fix it to our satisfaction. Owner was rude and hostile.

We were really impressed upon entering the store. We were instantly put under the impression that they made their own kitchen cupboard doors to a high standard etc (being timber doors rather than mdf). The quote provided was broken down into sections. ie, worktop...cupboard doors...etc. We were so shocked that the Door price came to £5,300. When we asked about this they confirmed that it included, handles, closing & fitting. (If faulty they will sort - As any good reputable fitter would). We have since sourced the exact same brand of door online from various suppliers. We have had a quote per door from between £43 - £49! - pre drilled. With handles, soft closing & fitting our max quote is at least £2,000 “Less” than what quoted us - It’s probably even less as that a max guideline.

I love my new kitchen countertop. Affordable and user care friendly compared to actual Granite. Justin and Steve were polite, friendly and very professional. They installed in a matter of a few hours and even cleaned up. I highly recommend Granite Transformation and I look forward to my next project with them.

Steve and Tom our installers were awesome!!! So polite! They arrived on time and finished within a few hours! They even cleaned up! Love the countertops!! I couldn’t be happier with the product!! We plan on updating one of our bathrooms and will definitely use your services again!

I purchased benchtops, splashbacks and kicks from Granite Transformations two and a half years ago. Carrara. Grey and White. The benchtops, splashbacks and kicks are now pink and white. Yes pink. (Anyone want photos? I have them.) I contacted Granite Transformations in June and nothing is yet sorted. What a nightmare they are. I was told it was a total product failure and I could no longer select from that range - was walked past sheets of stone in the workshop and told to ignore; was shown an alternate selection which were nothing like what I had selected, and not suitable to my home. I was then told to sit tight; then weeks later shown a couple of alternatives.

Two men arrived quite on time on Saturday August 25th and were finished with the installation in one hour and forty minutes. They were both friendly and worked very efficiently. The jobs are beautiful. Truly, what a transformation!!! We would definitely recommend your company to friends.

When my bench top was installed several years ago it instantly started to stain. After eight months they replaced it. The new replacement had a horrible seam right through the middle of the main part that wasn’t there before. Maybe they used offcuts but when I wasn’t happy I have had no response or callbacks whatsoever. I gave up. Now a few years down the track with my yellowing and dull bench tops, the edges have a lot of chips that have destroyed all of our shirts with holes and when I offered to pay to have them come file it or something I get the runaround. I’m saving for a new bench top 5 years after this one and would advise anyone to STAY AWAY FROM THIS PRODUCT!!!

My countertop is falling apart and hanging by tape. It was improperly installed. They do not honor their lifetime guarantee and have refused to return my calls after over a year! They sent a guy out last August to look at it and I had some interaction with emails and photos and then nothing. They have refused to return my calls ever since.

Several years ago we purchased new countertop. The countertop has pitted so we went back to the Sioux Falls, SD store as that is where we purchased the product, it has a guarantee. We have contact them personally and my phone many times. They keep telling us someone will get a hold of us. They did come and look at the counter and agreed we have a problem but that is all they have done. They said they need to talk to the owner, that was many months ago, the last time they said someone would come out was last February, we have not heard from anyone. Since then we have stopped in at the Sioux Falls, SD store. They keep telling us they need to hear from the owner. What can we do? The Sioux Falls store has all our complaints and paperwork.

We are completely happy/satisfied with the installation of new countertops, a sink and crown molding (over our cabinets). The process, from coordinating our wishes with the sales representative to the final installation of items, went as smoothly as possible. All appointments regarding the installations were met on time, and the workmanship by the fabricators and installers was excellent. The beauty of the countertops installation was that we didn't have to empty out our cabinets under the countertops. The new countertops fit perfectly over the old ones and were installed in just a few hours. We heard about Granite Transformations from a couple of our neighbors who were so satisfied with the work.

Beware of Granite Transformations' Warranty Scam? GT offers a limited lifetime warranty. Granite countertops were displayed at a local home show & products were installed by an authorized GT dealer. A number of years later, our granite developed a crack and the installed sink is falling. We contacted a dealer closest to our area and they believed the original contractor failed to install a sink support rack. They offered to fix the defects in material and workmanship for $350.

When we did the countertops in September of 2017 I praised the company, because they did everything they said they would, called, came when promised, Loved them. Now that the caulk is separating from the countertop, I call, no callback, I call back and speak with someone. She said, "We talk about repairs on Tuesday, someone will call you." It's now Thursday, no call. :(

The purchase and install went smoothly. No problems with installation. My countertop is now 2 years old and I noticed a small scorch spot on the side and top of my countertop. I called the local franchise that did the install and they are no longer in business. After some digging I was able to locate an email address for the corporate office (I could not find a corporate phone number) and inquired about how to go about having it repaired. Warranty or not... That was the beginning of November 2017. After 4 weeks a rep was finally sent out to look at my countertop. The rep said someone would be in contact with me within the week. That was another month ago. No one calls you and no one answers your emails. Their customer service is terrible. If you go with this company for any of their products hope that you never have an issue and have to have it repaired. You will not be able to reach anyone.

I Do Not Recommend!! Sales rep came out and showed me kitchen granite and explained how they put on top of existing counter rather than demo counter. Made decision on countertop and sales rep showed me back-splash tile options. Showed Sales rep one from Lowe’s that I liked to have him match it up and he said I could buy my own tile back-splash and it would be far cheaper than buying it from them. Appreciated that and preferred to have the Back-splash tile that I liked.

I contacted Trend Transformations (Granite Transformations) in mid May to give me a quote on new counter tops and back splash for my kitchen as well as a new vanity top for the powder room. The install was completed June 23rd, much earlier than promised. I am happy about that. The product is beautiful. However, I do have some complaints about the installation process. During the install, when moving my stove, the workers scratched my hardwood floor and broke the oven door. They "fixed" the door by adding a couple of screws to the door so it will open without the glass falling out, but now the oven door screeches and moans when I open and close it and the oven light doesn't work. I mopped and waxed the hardwood with Bona and a Oreck floor buffer, and the scratch would not come out.

Granite Transformations have the motto "Done in a day, beautiful for life" (it only had taken more than a month). I hired this company in February 17, 2017 for refacing my cabinets, change my floor, redo my pantry, and install real quartz on the counters and as backsplash. I have to wait for they start the job on April 24 looking forward to have a perfect finished product, but today June 4, 2017 they have still have not gave me the kitchen I want. They said I have to wait 10 extra days for change some doors and install a "blind corner" cabinet, but they have not finish and they do not respond my calls and emails. When I talked with some of the managers about my dissatisfaction (Tim and Bryan) they said that customer service is their priority, but they transfer me to Beth ** and she only have given me hard time. I want they fix this:

What initially drew us to the concept of a granite overlay was the ease of installation. Had we known then what we know now, we would have gone with real granite. Our biggest complaint is the fact that the product simply does NOT hold up well. After four years of usage, the surface has become dull in places and "pockmarked" around the faucet. Apparently, certain cleaners, like CLR dissolve whatever material is used in the fabrication of this overlay. We have also several, rather obvious seams along the edges where the pieces were joined which does not look exactly attractive. Which brings me to fact that you cannot have nicely rounded corners with this product -- only thick and clunky looking edges. All in all, we found the product to be just as expensive as real granite -- which we are about to get after all. If you are looking to save money, Granite Transformations is NOT the way to go.

Granite Transformations, Shrewsbury, UK. have genuinely transformed my kitchen. This company from start to finish, could not have been more helpful, patient, understanding and efficient. Everything went according to plan in spite of my changing my mind several times about various aspects of the installation. All together I am 100% delighted with my new kitchen and would highly recommend Granite Transformations of Shrewsbury, England without hesitation.

The experience we had with Granite Transformations was awesome. They were very polite and efficient from the start to the finish. The Installers were very professional. They were polite and friendly, and cleaned up their mess. Would not hesitate to refer this company and their product for renovation. I am looking forward to using them and/or this product on my vacation home in the near future. It was more expensive than granite/quartz. However, you do not have the mess with this product as it goes over the existing surface. My whole kitchen counter was done in a matter of 6 hrs, compared to a few weeks with the tear out and rebuild on counter subsurface. And did I mention it looks just beautiful with my existing backsplash?

I live in a manufactured home and a slab of granite would be too heavy for the wood floors. Granite Transformations is the company that fits my needs at the time because they make it into a slab that's very lightweight and mount it on top of my existing counter. There is very little work and they do it all in one day. My experience with Granite Transformations has been a good one. They bring the pieces already made then set up on top of my existing counters and it's beautiful work. I like the thickness and how it looks very bold when it's on the counters. Also, it's guaranteed for life. If something happens, they will come down and repair it for me.

Ten years ago, Granite Transformations opened an office in Temecula and we had them put countertops in the kitchen and one in the bathroom. When we moved into this house we needed some more work done so we called them. Interactions with their salespeople were very appropriate and their installers were very friendly and knowledgeable. It was a great experience and I'd call Granite Transformations again if I need to.

Granite Transformations did the remodeling of my kitchen and one of my baths. Most of their work was really good, but they damaged my sink. The sink was bought by my wife, and it was a special copper hammered chrome sink. And they offered to try and replace it, and pull everything back out. My wife told them no. Granite said that they would compensate us for it because we really didn't want it removed. They came up with a $400 rebate back on to it for us, and that still has not happened. And I've been in touch with them for several times. It's been about a year and a half now.