Granite Transformations

We chose Granite Transformations to do our cabinet refacing because we had had a good experience with a countertop replacement project. I do not recommend anyone to use them now. In this case, the work took 6 months to complete because of supply issues (October 2021 - March 2022) - they outsource their component construction. The job was officially "complete" in March 2022, but two drawers which were either measured or constructed wrong, took until July 2022 to be installed. At that time they also corrected a problem with the crown molding. I made the mistake of signing off before things were completed. Also, I had to point out the bad joints on the crown molding, and some other cosmetic problems before they were corrected.

We called Granite Transformations after seeing them on local TV; we have a new spec home where the kitchen island made of quartz needs to be changed due to a defective product, so we thought using their technology to “cover” the island vs. completely changing it will be great. Shaun (a salesperson) visited us, and he was very professional and well-spoken; he showed samples for the island and stone sink, and we discussed a backsplash. We selected a beautiful white color with veins for the island and received the bid; we were looking at another contractor, so we didn’t respond to them right away, and they offered a big discount, so we decided to sign with them.

We had issues with Granite Transformation of North Phoenix, from right after signing a contact with them which was Sept 4th, 2021, they finally finished Oct 1st 2022. We had no communications for months, when we did get someone to talk to, they lied, was promised multiple times over a year, to finish our Kitchen and Bathroom. Was told it would take 6 to 8 week to complete and it would be finished before Thanksgiving 2021, Lied to about the Thanksgiving date, parts not even ordered, and the order was lost I was told, this went on for months. Our kitchen/bath eventually got completed after calling them daily. It took over 12 months, numerous unanswered calls and messages. We were lied to numerous times. We kept getting the run around. I had to keep calling as well as the headquarters. Always an excuse, we were excited when we were told material was in. Sure, they delivered the wrong material, and not complete.

Not satisfied, the counter tops were cut wrong, instead of cutting new ones they use them and they had to make them fit. They use scraps to fill in areas. They took off my backsplash and ripped off the whole wall on top, they still haven't texture it and they said they don't paint, so I'll have to paint it myself. The backsplash behind the sink is coming apart at the seams. Been emailing them and was told they will send someone out again for the repairs, I'm still waiting for them to come out a third time. Don't sign a contract with Granite Transformations because they only give you 3 days to get out of the contract, you will have no choice but to let them do the job. Even if you're not satisfied with the product or work you will be obligated to pay the contract in full. I suggest hire a real contractor.

The two men were on time both days. They cleaned up as soon as they completed each section. If I asked a question, they took time to answer me. Since the plumber was coming in the second day to install the sink, they had the kitchen cleaned and the parts all ready fror installation. They also returned my cooking utensils to the cabinets and had the area below the sink cleared. They did an awesome job overall. Highly recommended to do this a remodel of a kitchen.

The absolute worst customer service experience we have ever had. The project installation process (from start to finish) was a giant nightmare. We couldn’t get a hold of anyone, ever. They still didn’t finish our cabinets… They actually left materials at our house!! They terrible part is that they keep calling us about final payment (the payment isn’t even accurate and is $3,000 over what they quoted). We will be taking this to BBB. Go with another company to reface cabinets. We went with another company to install countertops and I’m so glad we did. Please don’t make the same mistake we did.

When I first got my counters installed they came out beautifully, however as time passed the countertop Beveled edges started to come unglued. I contacted the main office. Someone requested my paperwork and said they would be working on it, then bam. No contact after that! No help. This isn’t standing behind product. Don’t do business with this company. They give promises and don’t follow thru!!!

We paid Granite Transformations to do our backsplashes and cabinets. We were supposed to have soft closing doors. We have one door that bounces when it closes and other doors that do not line up correctly. The backsplashes have sharp edges and we have Been cut by them. I went into their office and asked what they were going to do to repair them. The young lady I talked to said that there is nothing that they were going to do. If I can get one person not to have the same problems from their work then I have accomplished my goal. So don't get ripped off by their shoddy workmanship. I have pictures to prove the work.

I was so happy to stumble onto "Granite Transformations". Dan, installed our cabinets. John and Sam installed our granite counter tops and backsplashes. These three men were very friendly, polite, knowledgeable and skillful. They amazed us. Their combined work was "mindboggling" fantastic. When we redo our master bathroom we will be asking for Dan, John and Sam to do the work. Thank you team.

I came in contact with Granite Transformation through a Home Show in my locality. I had never heard of them before. I was quite impressed by their presentation where they promised complete customer satisfaction and lifetime warranty. Well, it was everything but that. I am extremely disappointed not only with the product, but mostly with the workmanship and more importantly the customer support and warranty. What happened is that the countertop was punctured through during installation; the size of a dime. Also the grouting job was incomplete. Rather than replace the damaged portion of the counter, they poorly attempted to repair the hole which remained very apparent. I never received compensation for the damaged countertop. The repair was poorly done and I still have a problem with the hole today.