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GE Washing Machines Reviews

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About GE Washing Machines

GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.

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GE Washing Machines Reviews

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    Page 6 Reviews 530 - 680

    Reviewed May 1, 2017

    Washing machine has had 4 repairs in the time we have owned it. The machine is noisy, does not get clothes clean, tears sheets, towels, shirts, shorts and this are his quality garments. Machine vibrates and "walks" away from wall. We are a family of two in our early 60's. Not tough on clothes. I have just purchased another machine and am donating this one. It really is a disappointment. Shame on GE.

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    PriceReliability

    Reviewed April 27, 2017

    My last two washing machines & dryers have been made by GE. I have had trouble with knobs on dryers & washing machine timer, compression ring, & knob on both washing machines. Both washers are top load bought at Lowe's. I thought maybe there had been recall on washers so I visited Lowe's. The person gave me their parts store card. Boy that was a mistake. One knob cost me nearly $9 plus $7 shipping & took over a week to get. Found out later the timer & compression ring were also bad. I happened to think this was same thing I fixed on other GE washer. Where the slots in knob & timer meet are plastic & they crack out. I called GE parts this time & got a price. I thought the price sounded high so I went online & bought the same new part for about 1/2 of what GE asked for it. GE sells a piece of junk & then wants you to pay an inflated price for the defective part. I will have a hard time buying GE again especially from Lowe's.

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    Price

    Reviewed April 24, 2017

    I purchased a GE washer in 2000. It was great. If it was out of balance, it automatically, immediately self-corrected. I never had any problems with it. I wish I had it back. July 2015, after reading and hearing about the "new" agitatorless washers, I decided I had better get a new one with an agitator before they were no longer available. I bought another GE -- big mistake! I should have read this blog site before I bought one. The options indicated wash temps of: hot, warm, cold. Big lie. I called tech service, sent out a repair technician. He tells me that due to government regulations all washers are now required to have a sensor that controls how "hot" the water can be. The "hot" setting produces what I call "warm" water; the "warm" setting produces barely warm; and "cold" setting, is as it says "cold".

    The tub will only fill half full -- another government regulation. Therefore, clothes wear out quicker due to not being able to move freely -- unless you only put about one-third a normal load. No energy efficiency there! Clothes don't come clean. The washer does not spin the wash water out -- just pumps it out and immediately starts running the rinse water! So, a good bit of the dirty wash water is mixed with the rinse water! Good grief! The agitator veins aren't attached to the agitator base. Long sleeve shirt sleeves or any other "strings" get wedged tightly under the veins. This happened several times -- the sleeve was tight and twisted under three of the veins. It took ten minutes to get them out! All clothes come out twisted and wrinkled. I used to hang clothes on the line in nice weather. No more, these have to be dried in the dryer to get the wrinkles out. No energy saving there.

    The "out of balance" issue that many others complain about: OH MY GOSH! It bounces all across the floor!!! Scares you to death! Sounds like an earthquake. No matter how well you balance when you load the clothes, they won't be balanced when it is finally ready to spin -- after the rinse cycle. In March 2017, after only 20 months of use, I could deal with it no longer. As I began my research, I could see by this blog site that there was no point in calling GE (or Lowe's, it wasn't their problem).

    After much research I found that the Speed Queen is the only washer that has HOT water, will run a FULL tub of water, spins the wash water out, and doesn't get out of balance. It cost $1000.00! At that point, I would have paid more! I bought one. I LOVE IT! It is a joy to do my laundry now. I can't wait to get a load to do. What to do with the GE? I wouldn't think about charging anyone for that piece of junk. I am giving it to someone who can't possibly purchase a new machine. I have pointed out the problems. They are ok with that. I hope they don't regret it.

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    Customer ServiceStaff

    Reviewed April 14, 2017

    Bought a new house and this house came with all GE products and the washer has been a disaster from the beginning. Every time I'm doing laundry the washing machine would just shake to a point where I thought there was an earthquake. I go in and I see the washing machine just shaking and moving itself across the room.

    I call GE and someone comes out, tells me it had some bolts that weren't screwed in and yet the issue is still present. And until then I call 3 more times and 3 more technicians come by and cannot solve the problem. As frustrated as I am I call GE asking for a replacement because OBVIOUSLY this product is FAULTY from the beginning. They tell me another technician needs to come out and see that the product is unrepairable and I make an appointment and on the day of the appointment I get a phone call that the technician cannot come out today. I wasted my day and time for a technician that does not tell me ahead of time. I stay patient and they reschedule for the next day.

    The technician comes the next day and tells me if I have no laundry in the machine there is no shaking but with laundry there is and that this shaking is normal. How is this normal? Am I supposed to do laundry with no clothes in the laundry machine? And he starts talking about how these "newer products" are not good as the older machines. And basically tells me I should have kept my old washer instead of buying a new one. And he leaves without fixing the machine.

    I call GE (again) and tell them this product does not seem to be fixable. And they tell me they need to speak with the technician and they put me on hold and GE tells me that the technician did not see an issue with the machine and that it is just a "minor" shake. How is this a "minor" shake. I can feel the washer shaking from across the room! Obviously this isn't my first washer and my old washer. I had that machine for 10 years. NEVER did I experience a shake like that! I constantly tell them this is a faulty machine and this shaking is not normal and they deny it. I have ANOTHER appointment next week. Let's see what kind of excuses they make up this time! I have recordings of this machine. Sucks I can't upload them. Just take my advice and DO NOT PURCHASE GE! SAVE YOUR TIME, MONEY, AND STRESS!

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    Reviewed April 14, 2017

    GE Washing Machine GFWR2700HWW -- At the end of the cycle lots of water remains in tub and would have to run rinse/spin cycle. The machine would pause and NOT restart, and the basket clean cycle would not function. Repair technicians had no clue to reasons, except tub very sensitive to weight and balance. GE offered $100 rebate to buy new machine. Original price $1100. Will never buy GE again.

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    Reviewed April 9, 2017

    We purchased a new GE dryer in June 2016, delivered on July 1st. To date it was broken down twice and now it does not turn off and the thermostat must have gone out as well as it either does not get warm at all or the clothes are so hot you can't hold them. As it is a warranty issue you must use an "authorized" repairman, and it takes about two weeks for them to show up, diagnose the problem, then they leave and have to order parts (another week to two weeks). This is the worst product we have ever purchased and there should be a way to give a product negative stars. I will NEVER buy another GE product. All of the internal parts are made of plastic or neoprene. This product is JUNK.

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    PriceStaff

    Reviewed March 28, 2017

    I purchased a GE Infusor Washing Machine (top loader) in July 2011. Was told by sales person that this was an energy efficient washer and would save me money because it uses less water, blah, blah, blah. Well this machine has been nothing but a nightmare! You have to start the washer, add detergent, let the water run a bit, add clothes, one layer at a time until water is over top of all clothes. In between layering the clothes, you have to close the lid so machine runs. Clothes came out dirty because water never even touched them. They had white spots all over them. Had to rewash them. Also, the machine makes a swooshing noise when it washes. Sounds like it is falling apart.

    Unfortunately, GE wouldn't do anything about it. I decided to accept the fact that I had purchased a piece of garbage. Then in 2013, the machine stopped working. GE service guy came out and told me the motor had gone out. $300.00. I should have told him to take his machine and put it where the sun doesn't shine. But, I purchased a new motor. The stupid machine has cost me nearly $700.00 and it doesn't clean the clothes. I cringe whenever I have to do a load of laundry. I just wish GE would give "us" some kind of rebate or refund of some kind. I purchased a Kenmore (which I should have bought instead of this crap). I am going to donate this one and just take my loss.

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    Reviewed March 24, 2017

    DO NOT BUY! Top load GE washer no agitator. I actually have not had any problems with my washer. My complaint is I can't believe they would actually put a wash like this in stores for sale. This is the worst design ever. Clothes do not get clean, in fact half the clothes on top are still dry never even get wet. Everything is all in knots no matter what size the load is. In order to get clean clothes I have it set to deep fill and extra rinse and heavy soiled so how can this be energy efficient??? Everything is made of plastic, they are all junk. We are getting ripped off by these companies and someone needs to do something. It is ridiculous to spend 600 to 900 on a washer that will last maybe 5 yrs if you're lucky! What the heck. Where has the quality and workmanship gone? Out the door I guess, it's really sad nobody cares anymore about their products only about how much $$ can they make.

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    Reviewed March 18, 2017

    In 2016 we purchased a top load. We came home with a water saver model. THAT washer wouldn't put more than 6 inches or so in the washer and after all of the cycles my husband's jeans would still be muddy on top and had hardly even gotten wet. We immediately returned that model and I found this GE top load model G188. I am very happy with its simple operation. It will fill up and wash a big load with plenty of water. My complaint is the 3 cycle choices: darks, whites or permanent press? What happened to a Gentle cycle? Who cares what color it is! All 3 cycles end up with shirt sleeves twisted like pretzels and entwined like braided. Nothing has been ruined yet, but I've yet to figure out the difference between the cycles and the manual is no help.

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed March 16, 2017

    Owning this machine has been an absolute nightmare. We purchased this machine at the end of Dec 2016 and it has been nothing but trouble ever since. Since we purchased this machine, we had used it twice. Both times, the clothes came out soaking wet after the cycle. The third time we used it (mid-January), the machine sensed an imbalance and locked up. We called GE to troubleshoot and after a few unsuccessful attempts of trying to get the lid to release, they agreed to send a technician out.

    The technician showed up and took less than 10 minutes to tell us that the issue was with the motherboard and that it needed to be replaced. We soon found out that they had no motherboard in stock and it would not be until the beginning of February before we could get a new one. This was a 3 week wait. We were unhappy as this is a brand new machine (around 1 month old) and it had already failed. After waiting the 3 weeks, the technician arrived and had the motherboard to change out of the machine. They changed the motherboard on the machine and it still did not work. They had no idea what was wrong with it.

    We had to contact GE to finally get them to replace the machine as we had lost trust in the product. Unfortunately, even with this resolution, they said it would take another 2 weeks before they could deliver the washing machine. By this time, we were so frustrated with the product that our issue was escalated and we were speaking with a member from their office of the president. This is where the poor customer service truly escalates. We wait the two week period and see the delivery truck come with the new washing machine. They bring down the machine and unpack the box and the machine is dented and in such bad shape, that the delivery guys had said they aren't going to deliver the product because it won't work and it's pointless to install another defective machine.

    At that point, we called the direct line to the member every day. Every day it went to his voicemail, and we left a message for him to call us back to discuss what the new solution would need to be. After all, we've already waited over 5 weeks for them to get us a working product. His voicemail always stated that he was in the office and that he would call back if we left a message. He never did. Eventually, we received a call from the delivery person to say that a replacement was available, but we had never received a call back to update us or even to let us know to call the regular support line letting us know that a replacement was on the way.

    I've lost a lot of trust in GE as a company. It's very upsetting to see a company that used to have such great products and a great reputation to be treating their customers like this. I understand that a product can fail at any time because of all the parts that go into creating a product, but to not call a client back to at least offer an update is extremely upsetting and disrespectful. The amount of time that my family and I had put into this and the lack of courtesy that the company had offered towards our situation is very disrespectful and sounds like a company that only cares about the dollars and not about how their product and services can enrich a family's lives.

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    PriceStaff

    Reviewed March 16, 2017

    I purchased a GE Profile Washer and dryer a few years ago. Barely five years and had to have a repairman. Over $700 to repair clutch. Thought would last a while but couple years happened again. Paid again. Now last week it broke down again! This time they want over $1,000 to do repair! Seriously! I had my last GE washer for over 25 years and no repairs! My son took to his place did some minor upgrade and still has it running. For over 45 years was a faithful consumer of GE products. My husband at one point worked for GE. Had a great reputation. Now, I wouldn't touch another GE product. Most appliances today unfortunately are junk and cost a fortune. I was told by a salesman that most appliances only are meant to last at most 5 years! How sad is that! Is there any way to get compensation for such a very expensive washer that was touted as the best of the best!?

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    Reviewed March 16, 2017

    I purchased a washer and dryer from GE March of 2016. We have had service tickets on our washer 5 times and the washer continues to give us trouble. We have to go to the laundromat multiple times. GE products suck. I'm in the process of buying a home, in need of a stove and refrigerator. WHIRLPOOL, HERE I COME. GE, my family has been buying your product for more than 27 yrs. NEVER AGAIN!!!

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    Customer ServiceStaff

    Reviewed March 9, 2017

    I purchased a new GE washer and dryer in January 2015. In June 2015, I started to have issues with the Dryer. I called in and they took care of it under warranty. In December 2015 I started having even worse issues with the washer and I called it in and they dragged their feet and didn't send anyone out till near my expiration date of warranty. I complained that the person did not fix my washer and they informed me that I would have to pay for the service call because my warranty was now up. Just barely up and had they fixed it when I first called I wouldn't have had the issues! I could have called them back in my warranty time. I will NEVER EVER EVER EVER purchase any other type of GE product nor will I recommend them to anyone. I now have a brand new, broken, washer that I paid around $1500 for the set.

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    Reviewed Feb. 24, 2017

    I purchased a GE Gtwn7450h1ww top load washer in April 2015. It's run fine until tonight when all of a sudden the door lock won't lock!! Now I have a load of semi-wet clothes I must lug to the laundry mat! The actual motor works but because the stupid lid won't lock, now I have a piece of crap! Lately our clothes haven't been getting real clean either. Not sure if these 2 things connect, but I'm not very happy to have a less than 2 year old appliance fail like this!!!

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    Staff

    Reviewed Feb. 23, 2017

    I would have given no stars but then I couldn't have continued to speak my mind!!! I wish I could give a video I took of this sorry washer dancing around my laundry room!!! It is less than 2 years old and I only got it because it was the only one with an agitator anymore!!! I have had the water hose come undone so much that flooring needs to be replaced!!! It bangs around like it's off balance on every type of load no matter the size, water level or soap I use!!! It is sorry!

    I told retailer and someone came and says nothing's wrong!!! I have to literally lay my body over it when it spins!!! I don't like that it puts how much water in it that it wants to, don't like the lid locking or anything about it but color white. I'm not usually a mean speaking person but I'm writing this as my body is literally draped across top of machine to hold machine in place as I do my laundry!!! I know that no one will contact me or cares if I like my washer or not but I feel a bit better for letting others know NOT to buy this product!!! Now if I could only find a new machine that worked like the good old days!!!

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    Reviewed Feb. 21, 2017

    I've had my washer for two years and didn't buy the warranty but that should not matter because it was a piece since I purchased it. The water doesn't fill to the top. It can only wash six towels and really doesn't clean the clothes well. I bought it from Lowe's. It's model number GTWN4250D1WS, SERIAL # TD133653G. I NEED TO BUY ANOTHER WASHER, BECAUSE I HAVE TO JUNK THIS ONE. Lost my receipt but Lowe's should have record purchased on Lowe's credit card.

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    Reviewed Feb. 18, 2017

    Do not buy this product (GE front load washer model #WCVH4800K2WW)! If you do you had better get an extended warranty and have lots of time. I have had it for only a little over 3 years. The washer drawer has had problems with leaking twice now. It takes the GE service technicians 4-5 visits to fix the issue (the part costs over $400). I just had my 5th visit to fix the drawer and they switched the water hoses so it now rinses all loads with very hot water. I notified GE within 2 hours of the repair but they cannot come back for a week (another half day off to wait around for service). Terrible product and service. Ability to clean clothes is fair. The dryer that matches this product balls up the clothes and only works well with light loads - sheets end up in knots and half dry. GE consumer advocate was of no help. I will avoid all GE products in the future.

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    Reviewed Feb. 15, 2017

    I have had no issues with my GE front loading Washer and Dryer that I purchased in 2004, until last month. The washer needed a small part that wore out replaced. Last year I had 2 old dogs and this year I have 2 puppies so for the last 12 months the washer and dryer have been run almost every day. Prior to that they were run at least once a week for hours at a time. The washer is operated by pushing fake buttons on the plastic. The only issue at this point is that the plastic fronts are cracking (probably from old age). When I need to buy again I will have no issue looking at GE models.

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    Customer Service

    Reviewed Feb. 11, 2017

    I love the washer. It has a deep fill option if you like more water but it really does work with minimal water. I watch through the glass lid and all the clothes move through the cycle. I wish there was an option to slow down the spin cycle for delicates. It still spins at full speed, just for a shorter time. The one thing I hate, is sometimes it leaves lint build up on the black clothes. Most of it comes off in the dryer, but on the clothes I just hang up to dry, I have to manually rub the lint away. Pain. The deep rinse option may help with this.

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    Reliability

    Reviewed Feb. 9, 2017

    In December 2014 I moved into my newly built home and furnished it with 8 GE Profile appliances: washer, dryer, refrigerator, microwave, oven, cooktop, hood, and dishwasher. The cooktop failed and had to be replaced within 3 months (getting it replaced required contacting the GE CEO's office). Within 9 months the pump on the dishwasher had to be replaced and the refrigerator had to be repaired. 2 years later the range hood is not working properly, the front loading washer has to be repaired at a cost of $650 or be replaced and the dryer stopped operating properly a week ago and will need to be repaired. Last night the microwave started smoking and part of the inside wall melted. The 1 year warranty ran out and now I have to spend thousands of dollars to repair and replace the appliances. 7 out of 8 appliances were defective. I will NEVER, NEVER, NEVER buy another GE product. This company is a disgrace.

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    Customer ServiceStaff

    Reviewed Feb. 9, 2017

    Top Loading Model GTW680BSJ - We just purchased a new home, built by LENNAR, that included all GE appliances. The very first time I used the washing machine water poured out of the bottom. Technician found the tank had a hole in it and when he contacted GE they informed him it was a known problem cited in an internal bulletin HL08-16. They claim the unit is repairable, but the GE technician said repairing it would mean completely disassembling the machine. We all know that if you have to take something completely apart, it rarely works as it should. GE Customer Service has been dragging their feet for 2 weeks rejecting out of hand my request to replace the machine with a new one. And they do not seem to be able to send anyone to fix it either. The other complaints folks have regarding their customer service I have also experienced to the max.

    It would seem that if they provided a new washing machine out of the box and it had a known defect that is pretty massive, they would step up and provide a new one. But the Service Representative told me, "There is no way we will give you a new washer -- it is repairable and we will repair it." I went to Lowe's and purchased a Maytag washer, had it delivered in one day, and have put the GE machine in the garage for them to come and fix it when they can seem to decide how they are going to do it. All they do is call me every 2 days and tell me they are working it.

    In the meantime, I will be working towards filing legal action against GE and LENNAR for providing something with a known defect and not disclosing that during the sale. Probably the most interesting thing was a comment the GE Customer Service Representative told me -- "We only read the data, we don't know anything about GE bulletins and we don't care. We don't talk to the technical team at GE. We don't have defective products -- we will fix it 100 times if we need to."

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    Process

    Reviewed Feb. 5, 2017

    Having purchased a G.E. Washer & Dryer last year, I was totally unprepared for the events that followed that purchase. About 6 months afterward, the washer would simply just stop. I called G.E. and since I still had the warranty, they sent someone out. I didn't quite understand what the guy said but he mentioned that this had apparently happened to other machines. This same thing happened again after the one year warranty was up and I had to pay to fix it. When I would put the clothes into the dryer, there were times that the clothes did not get dry and I would have to start the process again. This happened twice after the warranty was up - no one seemed to know why this was happening. I can only say that I am looking for a new washer & dryer and definitely not a GE.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2017

    RE: GE Clothes washer No: GTW485ASJWS - PURCHASED April, 2016. Totally unsatisfactory. Very loud, washer jumps and jerks while spinning, moves constantly and has to be pushed back into place after each wash. Not enough rinse water used even with deep fill and dark clothes when dried show residue from detergent. Must use extra spin on all wash cycles. Bulky items can't be washed without stopping washer and rearranging clothes several times. Sheets finish in knots. At times all cycles work, then they don't and then they work. Three service calls with GE. "Nothing wrong. Nature of washer" so the technician said. He said cheap washer and I agree with that. Paid $539.99 on sale.

    However one technician did put in a new computer but that didn't help the jumping and knocking of the machine. Do not recommend this washer or any GE product as GE has not stood behind this problem. Their customer service is the worst I have ever dealt with. I'm sure GE has spent more on service calls than I paid for the washer, but will not give me another washer. Their solution - "Since you are unhappy with your new washer just throw that washer out if you don't think you can use it" and GE will give me a 25% discount on another GE washer of my choice. No thanks!!!

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    Reviewed Feb. 3, 2017

    Last October I purchased a extra large capacity GE washer. Hoping that it would be able to handle bulky loads. I always have to adjust cycles to make sure there is enough water. Finally... After I get it washing correctly. The spin cycle bumps around... then I have to adjust the clothes. Which by the way are now in knots tied to each other??? I am not happy with this investment of nearly $600.00.

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    Reviewed Jan. 24, 2017

    GE washer with fill sensor GTW485ASJ0WS - Worst idea ever. You are supposed to put in your detergent, then clothes then start 'er up. It locks, and spends between 3-5 minutes trying to figure out how much water to add. I'm serious. During that time the washer is locked and it's not filling - it's just thinking, squirting a little water in, thinking some more. Eventually it starts filling up and then unlocks. This is when I add the soap. So - I have to wait 3-5 minutes, after I've loaded and started the cycle, for the machine to unlock and add soap. Stupid. Another stupid thing... Much soap do you add if you don't know how much water the machine will decide to use. I opened the machine one time, paused it to see what was going on. The load was big, but it was lighter wt - sweats, tees, socks, etc... Because the clothing was light wt, the machine had decided the load needed less water. Because it was a big load, I had decided the load needed a large load serving of soap.

    Another stupid thing... After loading up a load of jeans, I shut the lid, prepared to wait the required 3-5 minutes before the water started flowing, the lid unlocked and I could add soap. I shut the lid... And saw that the cycle was on delicates. I turned the knob to jeans. Now at this point there was barely any water filled yet. The machine decides that it has to drain the washer, spin out the water, and try to reassess how much to fill the machine. But somewhere along the way, it got confused and just kept trying to drain. It did this even after I unloaded it completely and unplugged it. So - after multiple tries, I unplugged it again, and left the room for 1/2 hour.

    Came back and plugged it in, and apparently 1/2 hour was long enough for it to forget what it had been trying to do & just start over again. So - hear this - to get one load started, where I mistakenly had the cycle set wrong and switched it before the machine was full or washing even - it took about 40 minutes. Thanks GE. Your product stinks.

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    Reviewed Jan. 24, 2017

    Washing machine model GTWN4250M1WS - Do NOT buy a GE! This damnable machine, <5yrs old, is supposedly energy efficient. Not when EVERY load has to have an extra rinse, it isn't, no matter HOW little laundry soap's used! Sometimes it leaves clumps of powdered laundry soap - AFTER the cycle finishes - so what's happening with the liquid soap I occasionally try? Once it fills it won't accept ANY settings changes - when I've tried, it instead empties all the soap and clean water, NEVER agitating.

    Only if set on "Gentle" will it - sometimes - not twist all the pants/LS shirts into sausages. If I put it on fill with no clothes in it - even if not on the auto-sensing - and leave for even a second too long, it will "fill to less than 8", not nearly enough for the XL load of waiting clothes, & no changes of the dial will get it to put in more. We had a Maytag in our last home and will look for another when we can kick GE to the curb!

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    Reviewed Jan. 23, 2017

    We too bought a GE top loading washer in 2016 and have been having trouble with it for months. It does not spin out properly. We have had the repairman out on four occasions. The motherboard and drain sensor have been replaced. It worked for three days and then stopped again. Repairman is scheduled to come out again today. It is a lemon.

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    Coverage

    Reviewed Jan. 21, 2017

    I bought a washer the end of March 2016. Mid-December my washer lid would not lock and I could not do laundry. I contacted the number on my manual only to be put on hold and then a recording that said this product is not covered by warranty. Desperate - I contacted Lowe's where I had purchased the item. They contacted a warranty repair and set up an appointment - the first appointment was the following week (time I had to take off work). The repairman came to tell me that they had to replace the sensor. That took a week and a half to receive. In the meantime I took time off again to contact GE's consumer affairs (their hours are M-F 9 to 5). After waiting an hour and a half on hold I was basically told I could file my issue but there was nothing they could do to rectify the issue.

    I was out of town for work and could not take off to wait for the repairman so it has been over a month without my washer. This is a huge inconvenience as well as having to take several days off work and the issue is still not rectified. I would NOT recommend any GE products to anyone. They have inferior products and do not stand behind them.

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    Customer Service

    Reviewed Jan. 19, 2017

    My 4th GE Profile washer and dryer. This time surprised that the finish rusted, 1st year. Tried to fix but did not work. Called customer service, they would not help. Guess I need to look at better options!!! Not good for GE.

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    Customer Service

    Reviewed Jan. 19, 2017

    We had bought a new GE top load washer and dryer with the bigger drum since we have 5 in the house. Bought them Nov. 20/16 and received them about 2 weeks later in early December. My wife used them for about three loads and complained about the noise and the fact that it went through 2 wash cycles and 4 rinse cycles. Not very good for a "HE" washer. We went back to where we bought them and they put us through to GE customer service where the gentleman on the other end made us feel like total morons. It's like we never did a load of laundry before.

    They eventually sent a repairman about a week later and he came in and saw the issue and ordered a new Motherboard and set of dials. And yet another 9 days of waiting for parts. The washer now has the "SPIN" light flashing and the machine shakes violently with just 4 light sweaters in it. And yet another phone call to the repair place on Monday Jan 16 and the service guy will not be here until Jan. 24th. I do not blame the Store where we bought it, but I am at wit's end with this "POS". The dryer works fantastic. We got rid of a perfectly working 26 year old Maytag for this nightmare. DON'T BUY G.E.

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    Reviewed Jan. 15, 2017

    I hate, loathe, and despise this "high-efficiency" washer. As others have related, despite the use of HE liquid detergent, the washer leaves a white residue on dark clothes that is nearly impossible to remove. Even using the extra rinse cycle does not guarantee that the residue is washed off, and since the idea of HE is to use less water, having to use a second rinse defeats that questionable purpose. Since the machine uses a minimal amount of water, the clothes are not very clean, and there is obviously soap residue left on/in the fabrics. If I could give this washer no stars, I would.

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    Customer ServicePrice

    Reviewed Jan. 12, 2017

    Bought a front load GE washing machine and dryer "combo" with pedestals in Dec 2008 for 4K as a Christmas present for my wife. After 5 years of use on the washing machine we started to have major problems (the washer Has NEVER been abused and is still to this day in like new condition). Come to find out there was a major recall where the drum comes completely off during spin (which is what happened to our unit). MODEL: WPDH8800J0WW/SERIAL: SR20095OT. In 2013 when the machine was 5yrs old GE techs came and performed the recall. Going forward we had techs come back because the drum never spun right again. Spun so fast we thought it was gonna blast off to the moon! Techs hooked up their machine and put it to their computer test and could not duplicate any problems! I even made a recording to show the tech! Again still no help or fix but they were so kind (sarcastic) not to charge us a trip call!

    Finally this week a tech comes again (3rd time is a charm), and now says "I've never seen this before but when I took the top off the drum and weights have come off again". All related to original problem! After talking with his home base he said it'll be $400 min to repair OR they'll probably make you a great deal on something new! I called customer service and gotta say they're horrible to talk to also! Terrible customer service on every level and immediately was turned off by their nonchalant attitude at helping make me whole again and standing by their product!

    They offered me a new machine Model: GFW480SSKWW for the low cost of $1,140.98 and a matching dryer for the same price also! (Since the matching dryer I have computer syncs with the old washer is no good anymore due to technology advancements.) For a grand total of 2,281.96 before taxes etc! Needless to say I have NEVER felt so taken advantage of and will NEVER buy another GE appliance if possible due to this experience alone! I have turned to ConsumerAffairs in hopes to warn of this issue and anyone else who may be dealing with the same product! Today I will start my journey in finding a new washing machine and dryer and it won't be a GE.

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    Customer Service

    Reviewed Jan. 10, 2017

    In May of 2016 we purchased a brand new set of laundry mates (GE) from Sears. From day 1 it has been nothing but troubles with the washer. The GE repairman has replaced the motherboard at least 3 times because it will not work or when it does it locks up and does not spin out. The clothes are not clean and it is hard on the clothing. Please check our account and see how many times we have had the serviceman out for the stupid machine. We are not happy with the dryer either because it takes forever to dry a load of clothes but the washer by far is the worst problem.

    We have had so many trouble calls from GE service and they will not do anything for us any more so we called Sears where we bought it and told them of our dilemma. They are supposedly sending over another repairman. I have made many trips to the Laundromat to do my washing. This is not fair to the consumer to be stuck with such a lemon. We have requested they give us our money back so we can purchase another set but it definitely will not be GE

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    Reviewed Jan. 10, 2017

    I purchased a GE washer, model GTW330ASK0WW on 12-22-2016. It was a mistake. The washing machine shakes, vibrates and makes loud noises due to the violent shaking during the spin cycle. Did I mention the violent spin cycle? It makes one think that it will break very soon.

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    Reviewed Jan. 8, 2017

    I bought a new washer model gtw460asj2ww. It takes a long time to wash a load of laundry. I have to check when it is done filling with water because the computer does not always fill correctly with a large load. The soap was still in the clothes and family was having skin irritation. Energy saving or not, I won't buy another water saving washer.

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    Reliability

    Reviewed Jan. 7, 2017

    In August 2015 we bought a matching washer (GTW810SSJ0W) and dryer (GTD81GSSJ0WS). The dryer broke a belt after the third load. When the factory tech repaired the belt, he discovered the computer interface board was also bad. Once everything was fixed the dryer still would not dry clothes because it was spinning the clothes too fast. GE claimed it was working within spec. 7 weeks without a dryer and tired of fighting with GE we went back to the dealer and he got the GE Sales rep to send us a new dryer. The new dryer had a slight model number change to GTD81GSSJ1WS. That tells me the GE knew there was a problem too. So far the dryer has been working.

    Fast forward to October 2016, our washer started making clicking noise in the drive/transmission. Remember we were going to the laundromat for 7 weeks while the dryer was broke so we really did not get 15 months of use out of the washer. Since it was now out of warranty we decided to run it to failure which it has done this week. I believed that the Mode Shifter (depending which part site you visit) is what is broken but I will not spend the money to find out.

    The washer also would have long run times and leave soap stains on clothes. The reason for the stains is because the lack of an agitator would not pull the clothes under the water. The HE feature only fills the tub 80% full based on weight therefore you never know how much soap to put in because you never know the amount of water that will be filled into the tub. The rinse cycle is based on the amount of soap it detects and will keep rising until clean, thus the long run times. This is another reason to get rid of the washer instead of attempting a repair.

    Since the repair is estimated to be more than half of a new low end washer and that it is obvious that GE appliances are not built last, we opted to replace it with a non-GE washer. Our salesman noted that most appliance makers are changing model numbers every 6 to 9 months. I do not know if this is a fact but it makes it hard to compare apples to apples for reviews or finding long term trends with failures. I suspect that is true since an internet search only found one matching failure (the same GE dryer out of the box).

    My point of this review is not only that GE produces junk but it is more of a warning against online reviews. Most reviews are written days after first use and they do not ensure long term reliability. I am basically saying that the online reviews are helpful but should be written 6 months after use to give more reliable feedback. I am not going waste my time looking for my receipt but will gladly find them for any GE rep that want to dispute my facts.

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    Customer ServicePriceStaffReliability

    Reviewed Jan. 7, 2017

    GE washing machine GTW680BSJWS. Purchased at Home Depot, installed October 25, 2016. Immediately had problems. Clothes were loaded properly, but ALWAYS with 13 minutes remaining in the cycle, all the clothes were piled into one big ball; machine shook so violently and moved across the floor. First service guy, Ken from Diamond Factory Service, came out and insulted us by stating perhaps we didn't know how to properly load the machine. I started taking videos of the machine being loaded, and throughout the cycle, with different types of loads (mixed, sheets, etc.) as proof of the problem. Next service guy was from RAS. He didn't want to see the videos and he didn't want to do an actual load to see what's happening. Third service guy, Tim, who was a "real" GE tech... same thing. Didn't care to see the videos and didn't want to do an actual load.

    Our case was "escalated" to consumer relations supervisor, Antonicia (1-800-386-1215 Ext. **). However, after leaving her numerous messages ("your call will be returned within 24-48 hours"), she never returned the calls. Home Depot will "let" us return the machine for a 15% restocking fee. So it will cost us almost $100 to get rid of a defective washing machine. AND, we purchased the extended warranty on the machine, which didn't do us any good! We will never purchase another GE product. Customer service is horrible.

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    Reviewed Jan. 1, 2017

    First of all, I want to say I created an account to leave this review. I researched other websites & felt confident in my purchase. I bought a GE washer modelGTW860SPJ1MC. I have owned other GE washers in the past. (We always leave our appliances when moving.) This machine does not rinse the clothing well & leaves an awful residue that needs to be scrubbed with a brush to remove. I used 1 TBSP of HE detergent per full load. After approximately 1 year of dealing with the Customer Relations and many tears shed, they finally gave me a new machine. The same problem prevails. I've given up dealing with GE and now do each load by putting 1 TBSP of detergent in a big pitcher of water and swishing it with a wooden spoon. Next I always hit the extra rinse button. Sometimes this works, sometimes not.

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    Customer Service

    Reviewed Jan. 1, 2017

    We purchased a new GE washer/dryer pair (#GTW460ASJWW) in Nov. 2016 from HHGregg in Franklin TN. Christmas Eve, the washer died. Tub fills & stays permanently in 'sensing' phase - will not agitate. Took a week for repairman, now another week for a simple lid lock part. HHGregg will to even return calls - after 30 days, they do nothing. *Bigger concern - inside tub of a NEW machine is rusted all along bottom rim. This is a lemon. We are requesting GE to return/replace ASAP. PLEASE respond!!

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    Customer ServiceStaff

    Reviewed Dec. 20, 2016

    Bought a top load GE washer August 2015. 3 months after, it shook so violently it damaged the 1 knob and circuit boards. Tech came out said it may be due slight uneven surface (was not as had set with a level). They fixed, check level, etc. Ran fine for about six months then starting to get louder and louder. Contacted GE said it was normal got to the point it would actually rattle the dishes upstairs. Called again as it seemed the whole drum unit was very loose and coming apart. GE stated it has seen this issue but due to the fact it's now 15 months old they can't correct it. Big box store I purchased from also blew me off.

    Maybe their namesake racing team is taking too much of their profits? Spend your money with anyone other than these ** makers. I WOULD BUY A WASH BOARD AND WASH LAUNDRY IN A CREEK BEFORE I PURCHASE ANY GE PRODUCT EVER AGAIN. If negative stars could be used they could not provide enough to offer a worse review.

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    Reviewed Dec. 6, 2016

    The washer was not designed to spin on the rinse cycle. It empties and refills with the clothes still sudsy. It refills only 5 inches on all load sizes. It has an agitator that moves the super size load in 5 inches of water and has since damaged our clothing. GE refuses to admit they have a engineering issue with this machine. My clothes and especially king sized sheets are in constant need of replacement. I have contacted GE Consumer affairs and I was told the machine is operating as it should. There is an engineering issue with this machine that GE will not own up to. You cannot have a machine agitate with a super size load in 5 inches of water and not expect damage. Also when does the bleach actually get rinsed?

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    Customer ServicePriceStaff

    Reviewed Dec. 3, 2016

    This is by far the worst experience with a company ever. GE should be ashamed. The washer was cheap and simple. Nobody needs 50 options to clean your clothing. We thought this would be great. The Thing made a tremendous amount of noise but cleaned clothes great for a short period. Within the first month the washer was broken. Communication was difficult but somebody was coming to help. The repairman smoked a million cigarettes and didn't take a shower for a week before he came over. He came, made a few adjustments, the thing worked for 5 to 10 loads and stopped again. Same worker back after another 2 week waiting period. More adjustments, worked for a while. This became a pattern with the added time of ordering parts from GE, two weeks here and a month there.

    Today a new control panel from the GE repairman. The warranty company hung up on my wife as she was losing her mind so they are not allowed in the neighborhood anymore. Control panel should have fixed it. Nope same place as before. No drain, no spin. Wondering why my wife lost it. 10 months of ownership, 8 visits from smokey joe the warranty dude, maybe 50 loads of laundry with a washer in our house, over 100 in the laundromat, hours on hold waiting for GE to get on the phone, Zero email replies. GE is using the crappy model of no communication, no worries and the customer can fend for themselves. Just stopped two different families shopping for washers from buying GE while shopping our new washer. They will thank us and if you take this advice you will too. DON'T BUY GE. Won't let me submit with zero stars so one is there but don't think that one should be there. It's really a zero.

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    Reviewed Nov. 23, 2016

    15 months old GE washer GFWR2700HWW 4.5 cu. ft. RightHeight - $1099.99, let the pictures speak for itself. Our last top load lasted 14 years, I don't think I can blame my wife for this. How convenient it happened couple of months after the warranty expired. Shame on you GE for selling me lemon like this for over thousand of dollars.

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    Reviewed Nov. 23, 2016

    I purchased a GE stackable washer/gas dryer in June 2012. As of today, November 23, 2016 my unit is requiring its 5th repair. The entire assembly was replaced. Now the washer will not drain and the start button is not working. I replaced a Kenmore stackable unit which was 24 years old when I bought the GE. My reason for the GE is that the wash tub is larger. Well my GE has surely not given me the service my Kenmore provided.

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    Reviewed Nov. 11, 2016

    We just wanted a simple top load washing machine. Our old one very simple and I could control the amount of time for a wash. Even though we were sold a simple washing machine we dislike it so much. We swear after a wash there is no formal rinse -- ie drain and filling the tub up again to rinse the clothes. #2. There are times we want a rinse with warm water!!! Nope - ever try to rinse soap off your hands with cold water. #3 Stupid machine locks and can't open it until someone posted on facebook -- unplug the machine, wait a minute, replug then it will open.

    On a spin the machine was so off balance couldn't stop it or unplug it. I swear MEN must be making these machines or the company not letting every day people use it, test it and give their honest opinions, which they may do, but some company genius says that's not important and does their own thing. This locking I think is insane and unsafe. My niece has 4 children 5 and under and has cried many times over the STUPID engineered top load washing machine. Thank you.

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    Customer Service

    Reviewed Nov. 7, 2016

    On Oct 28th, I went looking for a new washer and dryer cause my 6 year old Amana set went out. (They were a cheap brand so I wasn't too upset.) Decided this time we were gonna buy us a set of high efficiency GE washer and dryer. Went to Home Depot and picked out a set that costs us 1354.53 total. They got delivered on Wednesday, Nov 2nd. They plug in washer, it works perfect. They plug in dryer and it shuts off, unplug it and replug it, shuts off. Then no power at all. So we denied this delivery and returned it. Kept the washer.

    Decided if the new dryer couldn't work on day one we didn't need that one, so we completely canceled it and got our money back. Come home from a trip Sunday the 6th and try to do laundry and the washer agitator was shaking so violently, it was pushing the metal out the side walls. Called Home Depot and immediately returned washer. Went to 4 different stores to find a different set that was in stock, and ended up with a set that's not GE.

    I was highly disappointed I took off work on the 2nd to get 2 machines that didn't work, then on Sunday afternoon I had to spend 3 hours driving around to find a set so we could do laundry for the week. I even bought the 5 yrs extended warranty at the store cause I figured hey maybe in 3 years something might go wrong. But no it didn't even make it through 4 days.

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    CoveragePrice

    Reviewed Nov. 6, 2016

    I purchased an apartment sized gas washer-dryer. Dryer works fine. The washer, however, uses so little water (which is the energy saving component of the unit) it does not get clothes clean. The clothes are barely covered and the "agitator" barely agitates. My family performs physical work in the dirt. Let me just say that the only time, now, that anyone's white socks are clean is when they are fresh from the store. This washing machine doesn't get anything white clean. I have to manually increase the water or else wash a smaller load in a larger sized setting so that there is sufficient water to get socks, t-shirts clean and even then it's questionable. So I wash a small load in a medium setting set manually. Because the 'agitator' moves in short little bursts which doesn't really agitate the clothes I have to wash everything on the longest setting possible.

    I can't help wondering... Doesn't GE test their appliances before putting them out on the market? I've got this machine ($1500.00) now and I'm stuck with it. But I hope you don't purchase one and waste your money. Buy a better machine. The whole purpose is to get your clothes clean, right? The model number I purchased is GTUN275GM1WW, 27" wide Spacesaver energy efficient washer-dryer unit (not stackables).

    And I will also say this (in case GE is paying attention): I just hate the electronic controls. They serve no purpose other than to make operation more difficult and frustrating. It is much more convenient to have manual controls that I can manipulate as to my needs at the time. Electronic and digital is not more helpful, not easier to use and is much more expensive to fix when repair is needed. Over-engineering does not endear you to the public.

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    Customer Service

    Reviewed Oct. 30, 2016

    Landlords purchased a GUD24ESSJWW washer dryer stackable unit 5 weeks ago... 2 weeks into running the dryer stopped working, made a grinding noise, and we were told to call Appliance Rescue in San Diego... they sent a tech out the next week... 3 weeks ago who said motor was burned out and it would take 10 to 14 days to get parts. I called GE and acquired a customer advocate who assured me that she could get the parts sooner than 10 days delivered to us. 2 weeks later no parts or some parts but no motor which is what we were supposed to get. Got a call 2 days ago from Appliance Rescue and they said their tech had the parts. Called the tech and he did not know what we were talking about and thought we had the parts. I said I wanted a different tech. Called GE and they were astounded that we did not have the parts.

    Appliance Rescue called back and said they would have their tech (different tech, Saturday tech) pick up the parts for us and come out to fix the dryer on Saturday the 29th today... the new tech came out and took the dryer apart and said the motor was not burned out as the first tech had indicated but mal-aligned probably during set up. Apparently fixed the dryer (not) and left assuring us that things were ok. Came home tonight to dry some clothes and the dryer is making the same noise. NO SUCH THING AS GE CUSTOMER SERVICE. IT IS AN OXYMORON. DO NOT PUT GE AND CUSTOMER SERVICE IN SAME SENTENCE.

    Endless stalling, lying, unkept promises, confusion and a downright incompetent San Diego repair svc offered by Home Depot who washed their hands of the product 24 hours after purchasing... will never buy a GE product again and will see what small claims court can do for me... time is money... and I have not been unable to dry my clothes for 3 weeks.

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    Reviewed Oct. 23, 2016

    Purchased a new washer and dryer from GE. GLWN2800DLWS. The worst washer I've ever used in my 60 years. It wraps clothes up in a sausage roll. Tangles clothes with tie strings. Ruined my throw rugs, shredding them to pieces. I absolutely hate this washer. I recommend they are destroyed.

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    Staff

    Reviewed Oct. 22, 2016

    As I read all the reviews, I've got everyone beat. My washer and dryer are three months old. I live alone and air dry all my clothes except sheets and towels. I used my dryer three times. It stopped working. Repair person out three times. The entire motor was bad and they replaced it. It took a month since I reported it not working.

    I started washing as soon as they left because I hadn't done laundry in a month. The last time I used the washer, I used bleach on my towels for the very first time in this washer. A month later I did darks. All my clothes were ruined with bleach stains that had obviously been left over from the last wash a month ago. I had already started colors when I noticed this. I ran and whipped out sopping colors onto the ground and hoped they weren't ruined. I put in whites without bleach, hoping another run would wash the rest of the bleach out. Put the soggy colors back in and was horrified when all my color clothes were ruined with bleach stains. My washer and dryer are three months old.

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    Customer ServicePrice

    Reviewed Oct. 4, 2016

    I purchased the GE GHWN5250DWS Hydrowave Wash Machine in 2012. In year three, I had to call for service because it was not draining. The tech come out and fixed it at a cost of over $200. One month later, the same issue occurred. After demanding to speak to a supervisor, the tech was sent out to fix again without cost. Now the washer is making a terrible loud noise when spinning. After talking to GE, it sounds like the transmission... expensive fix! I WILL NEVER PURCHASE A GE PRODUCT AGAIN!!!

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    Sales & MarketingPrice

    Reviewed Oct. 3, 2016

    I had purchased a front loading GE washer (MODEL GFWR4800F0WW) in June of 2014. Looked great on the advertisement. About 6 months after using the washer machine, I noticed an odor that I wasn't able to figure out what it was. I switched detergents, I used hot and cold water and I even washed smaller amounts of clothes at a time. It wasn't until a year later that I somehow saw mold on the inside of the front gray rubber boot that seals the door. Nothing but bleach worked to remove the blackened mold. The boot is still stained but the mold is gone.

    After each load, I leave the front door open as well as the soap dispenser tray but mold continues to grow in the rubber boot. Therefore, each month I have to clean the boot out with bleach. It is such a hassle for such an expensive washing machine!!! I know I need to clean the rubber boot each month because "washed" laundry starts to smell like it's been sitting for days even though it's only been sitting for a few minutes. So disappointed with the GE front loading machine. I would NOT recommend buying the GE front loading washer machine.

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    Price

    Reviewed Oct. 1, 2016

    I've never had a washer quite like this one; I bought this for the price and because I wanted a basic washer, figuring less things to go wrong. The washer will go through the whole wash/rinse/spin cycle with the lid up. The washer won't immediately stop if I push the knob in; it will agitate very quickly for a few seconds, even with the lid up. When I pull the knob back out to restart the machine, it takes at least a full minute for it to restart. I also don't like the water levels. I have to do 2 loads in this machine compared to one with my previous machine. Sometimes I have to spin heavier items 2-3 times even with power rinse on so the water doesn't pour from the item. I will not buy a GE washer again. I think this washer is very unsafe and I would not recommend it to anyone.

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    Reviewed Sept. 30, 2016

    My brother had a GE electric washing machine that was new and supposed to last for years. It stopped working only after a few. The GE washing machine in this apartment spins violently and causes me to fear. I hope it doesn't go the way of Samsung's washing machine.

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    Customer ServiceInstallation & SetupPriceStaffReliability

    Reviewed Sept. 29, 2016

    Beginning of August, 2016, stackable laundry unit was leaking. It is approx. fifteen months old! Official service rep for GE in my city came and diagnosed a new bearing was needed. Aug 29, 2016, bearing could not be fitted properly, two metal parts on bottom of tub fused together. New tub insert ordered from through Sears. September, new insert arrived, fitted by service rep. It was very difficult to fit because it had not been filed down after it was made. He had to remove some burrs on the tub. Fitted tub, checked out washer, good to go? Apparently not. One load of laundry later, machine stopped, all lights flashing.

    Service rep back next day, needed new lid lock! September 29, 2016, rep arrived with new part, installed it, machine still not working! He spent a great deal of time on phone with technicians in the US, they did not know how to fix it either! New parts ordered again, control board, wire harness and thermal actuator. I do not know how long it will take to get these parts sent to Kamloops, or if they will work when they arrive. I have an extended warrant so it will not cost me anything. However, it is past being inconvenient now, I have been relying in neighbours for laundry facilities, and laundromat. It is getting costly to do four loads of laundry and dry them every week. It has cost almost a thousand dollars so far in parts and labour! The machine was approx. $1400 new!

    Why do I have to keep being inconvenienced by GE? I would like a buy out, obviously the machine I bought is a lemon! I do not trust it now, I need something reliable, not something that constantly needs fixing. I am tired of waiting for parts, I am tired of the whole issue and if it is not resolved in the next two weeks, I will have the machine removed and taken back to the store in Kamloops. I will then purchase a different laundry unit from a different store. I will not deal with Sears again, nor will I ever buy a GE product. I expect to be compensated for my time trouble, I expect to be given whatever the machine is worth after fifteen months of use. At the moment, I am thinking of going to the media with this debacle. All I get from Sears, here in Canada and the US is the run around. Would someone please do something constructive for me and stop wasting my time and money.

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    Customer ServiceContract & TermsReliability

    Reviewed Sept. 28, 2016

    Within the first year it broke down twice so I bought a 5-year service contract with Assurant Solutions and they have replaced the motor (last week) and now it broke down again and I have called for another service call. Assurant Solutions has one person covering the entire San Francisco Bay Area so one time I had to wait 2 1/2 weeks when he was sick. As a senior with lots of stairs to my house it is a hardship to go to the laundromat with my laundry but that is what I must do. The main problem is the GE washer is terribly unreliable and I am stuck with it.

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    Coverage

    Reviewed Sept. 28, 2016

    I purchased a new condo back in 2007 and a Spacemaker Laundry Washer/Dryer from GE came with the unit. Last week, the washing machine sensor malfunctioned, and water overflowed, causing over $20k in damage. Unfortunately, my insurance does not cover the damage (long story). If you're currently using this model (serial #ZL602188W), I recommend you replace, ensure the unit has a water drain under it, and/or keep a very close eye on it when in use.

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    Reviewed Sept. 28, 2016

    Minimal amounts of water does not wash the clothes clean. After rinse and spin clothes come out with residue. Also so much chafing of clothes against each other and machine clothes are wearing and becoming thin. Clothes mostly spin around themselves and don't get washed.

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    Reviewed Sept. 27, 2016

    I cannot clean the rubber edge of the washing machine door. The machine has an odor. It collects gunk in the groove in the door and the rim of the door never dries out.

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    Reviewed Sept. 23, 2016

    GE has always been a joke in my house. In the 60's my parents bought a new GE refrigerator. It broke almost immediately. We lost food after food until my parents gave up on the repair guy visiting us time after time and just bought a new WT Grant refrigerator. I swore never to even look at any GE ever. It's now Sept 23, 2016. My husband and I have American Home Shield protection. When my Kenmore washer became beyond repair AHS said they were going to replace it. I looked at my husband and said "Cool, I don't even care if it's a GE." Damn, they sent a new GE. It was a tad over one year old when it broke in July of 2016. 2 repair guys from Sears came over on 8/2/2016; they ordered parts. The parts came in so 3 guys from Sears came back on 8/11/2016. They ordered more parts and came back on 8/17/16. The parts came in so 1 guy came on Sept 9.

    Sears gave up so a guy from GE came over on 9/23/16 and ordered more parts. He can't come back until 10/3/16. So I will fold and buy a new washer/dryer at my own expense. If I had done this the first day my GE washer broke I would have saved myself $30/week of laundromat expenses and a ton of heartburn as this has become a repeat of the 60's. General Electric, you still suck and always will!

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    Customer Service

    Reviewed Sept. 17, 2016

    DO NOT BUY a GE washing machine. It uses so little water you can't get your clothes clean. So I have to use "extra rinse" which wastes water. If you wash dark clothes together, they all come out with soap residue. (Obviously, all the clothes have soap residue, it's just that you can only see the soap on the dark ones.) We have pleaded with GE customer service and they won't let us return it. So I told them I was going to post the problems on the internet and she said, "Well you can do that." So here it is. Don't waste your money.

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    Reviewed Sept. 7, 2016

    Well, 7 months since I bought new, must be an old washing machine by now because the drain pump has already gone out. I can say that's all it takes for me. I am not a fan of GE and will not buy a product of theirs again. Luckily still under warranty, but the headache of taking my clothes somewhere to get cleaned until it gets fixed makes me mad since I just bought this garbage.

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    Customer Service

    Reviewed Sept. 6, 2016

    Do not EVER purchase a GE product! Worst customer service I have ever had. Had the big fancy Maytag Bravos for about 8 years and wanted a basic knob machine rather than ones with motherboards etc. Have had this machine less than 10 months and yesterday it stopped working. Still under warranty called to repair. They were 3 1/2 weeks out to even looking at my machine! This is not acceptable for a family of four.

    Spent more than 3 hours on the phone to sears and GE. Finally was told it stopped working due to a GE update, really? So, I had registered it at purchase, don't you think that you would notify the customer before updating? Instead it stopped mid wash Labor Day morning. Was advised they will send some update thing to plug in back and it should work. All this within 6 days. Nowhere in the manual or online can I read about this "update". And was advised it will happen whenever GE updates. Um, no! I am eating my costs and buying new machines and will NEVER shop Sears or purchase a GE product again!

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    Customer ServiceStaff

    Reviewed Sept. 2, 2016

    Our nine year old washer caught fire last night GCVH6260FWW. It been serviced by GE (or their service company) at four times in the past. Mainly the rubber seal around the door needed replacing. One time the entire hose was blocked. Last night the machine cooked a full load of laundry and had some type of internal combustion with thick grey smoke pouring out of it. Thankfully we were home and were able to shut off the machine but not before it smoked the entire house. We frequently set a load and leave, had we done that this time our house would have burned to the ground.

    I called GE (I think). It was another company who answered. They said the washer was out of warranty but due to the seriousness of the situation a manager would call us to find out more information. They were polite and attentive, but I suspect due to the lack of urgency expressed on the call this will be a "too bad you bought this product" situation. Will keep you posted.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 29, 2016

    I bought a GE Unitized washer/dryer in November 2015. Since then I have had a service tech out 5 times. All major parts were replaced in the washing machine within the first two months. Then I noticed that all my towels were coming out of the dryer with pulls and that clothes with ties were getting caught in the dryer and the ties had grease marks. I called for a tech who was scheduled for today but on Saturday the dryer stopped working all together.

    I called the service department to update them so they could update the technician but when he came he didn't have any parts with him. It ends up that he had to order a belt and a new drum rim set. They had to schedule another appointment which is 8 days away. This means I will have to schedule another day off from work. GE has no regards for their products or their customers. They make junk and don't stand by their products. I will never buy another GE product. They should have replaced this unit after the second problem.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 22, 2016

    If I could I would give this washer/dryer combo a neg star! The first one I had delivered was installed by my contractor that built the closet for me to put it in and when he turned it on he immediately told me to call Lowe's and tell them there is a problem. It sounded like a threshing machine and there was a loud rubbing noise. Lower sent out a GE repair person who said the drum was rubbing on the lid. Lowe's replaced the machine with another and this one I have had less than 5 months and I have had the repair person out 3 times now. The machine just stops in the middle of a cycle and the lights flash. Sounds are horrendous!!! The repair person just left again and replaced the control board. Let's see if that works. I can't believe with all the complaints that this machine has not been recalled by the Government! I purchased the GE Brand because I had a full size washer that I loved. No complaints but boy this one is really bad!

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    Customer ServiceReliability

    Reviewed Aug. 22, 2016

    I purchased a full size stack unit washer/dryer just 14 months ago. At 2 months the electric block on the dryer shorted out and almost caused a fire not to mention the shock that was received when trying to reach the plug to disconnect. At 8 months the dryer started screeching and had to have a belt replaced. Now at 14 months the transmission on the washer has failed and it is leaking water. Also the dryer doesn't have any kind of gasket between the inside of the faceplate and the drum. Clothes were constantly getting hung up and getting twisted and torn. Buying a GE was as good as flushing $1300 down a toilet. NEVER AGAIN WILL I PURCHASE A GE APPLIANCE. I had to go out this weekend and buy a new set. NOT GE THOUGH.

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    Customer Service

    Reviewed Aug. 22, 2016

    We bought a GE top load washer GLWN2800D2. I wanted this simple washer because too many friends have had trouble with sensors and odors on the front load washers. My mistake. Even though the control provides a hot water setting, there is no hot water to wash sheets. The water is barely warm. The servicemen tell me there is a government regulation that we cannot use hot water. Tried to contact the CPSC to confirm. No reply. However, the biggest issue is that this washer also TEARS HOLES in our clothes. Now my best sheets, pillowcases, and numerous t-shirts (even new ones!) have holes in them. My old washer was 20 years old and worked great until there were no parts available. Whatever happened to reputable manufacturers and appliances that actually worked??

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    Verified purchase

    Reviewed Aug. 10, 2016

    The washing machine gtn460asjww is a complete failure. I purchased this appliance last November so it is still under warranty. Service has been out three times and is scheduled for the fourth. I have had washing machines for the last 45 years and never have I had the kind of issues I am having with this. I want my old washer back. It had dials that did not light up and did the wash in water in a reasonable amount of time. I now have to wait until this long, long cycle is over and add on another spin to get the water out of the items. I notice that this spin finally gets out the soap! What a disaster. I am going to post on YouTube the way this thing bounces all over the floor.

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    Customer ServiceStaffReliability

    Reviewed Aug. 6, 2016

    I called to file a complaint about their defective electric dryer that needs to have a solid solution found. The customer service rep kept me on hold then disconnected me. Dryer is less than 5 months old and continues to break belts and is obviously defective.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 6, 2016

    I bought a GE front load washer and mold built up inside that could not be removed or killed with any type of spray or wash or treatment. Additionally, the control panel seemed to be failing and no cycles could be completed so we called for a maintenance specialist ($79.00) to diagnose but he stated that the serial number was washed off so he could not perform any repairs. I called GE customer service and they said they could not look up the serial number by cross referencing any part numbers or the matching dryer! The 'best' deal they could offer was a $50.00 rebate on a new washer! Never again and no thanks GE. Meanwhile I have to throw away the washer which is very environmentally unfriendly and irresponsible. They can't even install a sticker or tag correctly so I am not surprised their customer service completely lacked!

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 5, 2016

    AS a 73 year old former Consumer and Home Economics teacher I have purchased and recommended GE washing machines since 1965. NEVER AGAIN WILL I PURCHASE OR RECOMMEND A GENERAL ELECTRIC WASHING MACHINE. My machine has a load sense to determine amount of water needed - that amount nor the highest amount I can set is barely a third deep in tub. Clothes simply rub against each other without the benefit of a basic wash. When I called GE the answer was that water level is as designed and is the way it will be. I HATE THIS less than a year old MACHINE!!! Too bad that I purchased a matching washer and dryer at same time.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 4, 2016

    I purchased GE washer from Home Depot end of January. Within a week washer stopped working. After waiting many days a technician finally came and said the software wasn't updated properly. 5 months later washer still having problems. Last Saturday completely stopped working. Took 4 days for technician to come. Parts still not ordered and replacement washer not offered. Terrible customer service. GE does not care about its customers at all. Very dissatisfied and will never purchase GE product again. Still waiting for service and spent hours on phone getting no good results.

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    Price

    Reviewed July 26, 2016

    I brought a GE Washer Gtwn7450h1ww about a year ago. When I first got it I loved it but after 12 months I started having problems. When I would wash my clothing it would start twisting my clothes and I had to untangle them. Then my lid stop locking correctly. I had to put pressure on it for it to lock. The tub also stop filling up to the right amount on certain loads. As if I didn't have enough problems it stopped spinning in the middle of a cycle. I thought that was it but I waited a few days thinking it would reset but nope. When I got it on and I thought it was doing right but as the water started coming in, out it came right on my floor. The price for them to fix it and the parts is outrageous. I been going to the washer which cost too much. I am looking to buy a new one and a different brand.

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    Coverage

    Reviewed July 26, 2016

    When it comes to the rinse cycle there isn't enough water to even cover the clothes. I have to put it on wash to make the water come up high enough. I have to put in the fabric softener and then use my hands to agitate it, because the cycle is soak and spin. It spins the clothes so tight the wrinkles don't come out in the dryer. 60 years old worst wash machine I've ever owned.

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    Reviewed July 17, 2016

    I bought a new GE washer and dryer when I moved into my townhouse less than 3 years ago. The washer doesn't begin to fill to a satisfactory level and the duper load gets less water than the smaller load before it. I actually have to dial down to get a higher level of water. Now the start buttons don't work on either one of them in spite of the fact that machines are getting power. Planned obsolescence in less than 3 years! I sure don't want another one.

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    Reliability

    Reviewed July 15, 2016

    This washer has a locking lid that does not open quickly and causes me to waste my time needlessly. I am 69 years old, with no small children around and have sense enough to wait until a spin cycle stops. I have had washing machines for many decades. This washer also uses so little water, I have to use deep fill to get my clothes clean and even then on most cycles you can't baptize a canary in the amount of water. It twists the sheets into tight ropes that are almost impossible to untangle. I don't know what engineer designed this monster, but evidently they had never washed a load of clothes. If any piece of laundry has the slightest weak seam or even a fold, such as the hem of a pillowcase, it will be opened up and ragged. If I pause and open the lid, no matter what cycle it is on, even spin, it will shoot two streams of water into the washer when I close the lid.

    The stupid little tunes it plays are irritating, to say the least. I would like for some company to make a reliable washer like the old normal washing machines that last for more than a half dozen years. My old Amana was over 20 years old and the only problem was the knob. I bought a new Whirlpool, which was a lemon from the word go-Dear Lord- how I have wished I had the Amana, broken knob and all, back. Now I have this GE, excuse for a washer. It isn't worth the powder and shot to blow it to kingdom come. I will be hunting old appliance stores for a washer that needs repair. Rusty or not, it will be better than this one.

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    Reviewed July 12, 2016

    I had one washing machine and I couldn't get it to spin clothes dry. So we put that machine in an apartment and I bought a GE high-fill machine and I hate it. I cannot get it to spin clothes dry. They are still dripping when they come out.

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    Reviewed July 11, 2016

    We purchased our GE top load, model # GTWN230001WW washer 1 1/2 years ago. 6 months after our purchase the plastic wings on the agitator broke! Now we only have one complete "wing" attached to the agitator! Why in the world would GE manufacture a washing machine with thin, plastic, wings to attach to the agitator? After all the agitator is one of the main parts used to clean your clothes! Another thing is this "wings" are open on the bottom and all our clothes gets tangled, we almost had to cut clothes to get them untangled!! Other than the agitator wings I have no other complaints! I'm hoping what's left of these agitator wings will be able to move the clothing down and up to wash it!

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    Reviewed July 8, 2016

    My machine is not draining all the water during all the cycles therefore not cleaning our clothes well. Several servicemen came just to tell me there is nothing wrong with the machine. They all said that the 32 ounces or more water left after the wash is normal. I probably had more than 10 repairmen came to my house and no one was able to fix the problem. Some did not even try to fix it. What I paid to Sears for warranty is useless. I time my washer to remove the leftover water after each cycle. The cycles are the wash, rinse, spin, and drain. The clothes will remain dirty and soapy without me removing the dirty water.

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    Reviewed July 7, 2016

    I've had this GE topload washer less than one week... and it's already broken.

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    Customer Service

    Reviewed July 7, 2016

    Have had the washing machine almost 3 years. I only use it about once a week, if that often. This week, it started making a sound during the spin cycle - sound like a freight train. I googled and found that several more folks have the same issue. I was never pleased with the washer, even from the start. The drum only partially fills with water, even on super load. So, I compensate by washing fewer clothes on super load setting. Wish I'd read comments BEFORE I bought this piece of crap. I paid about $500 for it, but I won't buy another GE product.

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    Price

    Reviewed July 6, 2016

    We have had our front loaders brand new almost 4 yrs ago and here this last year it's been nothing but smelling realll bad. I'm talking I washed it w/ nothing in it with bleach and dried it, aired it out and after almost 4 yrs who has a receipt? It's ridiculous. These were very expensive and bought my mom a pair as well as hers is doing same thing. So what are you doing for your customer w/ front loaders having these issues?

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    Customer ServiceReliability

    Reviewed July 5, 2016

    We bought a new GE top load washer, model GTW680, in March 2016. Within 3 months the machine was doing a number of wacky things, such as not retaining water level, seemingly not performing the wash cycle set, and not spinning, then suddenly spinning. When I called Customer Service at Sears (where we purchased the appliance) I was told that "it is common for this model to have computer board problems". Hmm... So we are sold a defective piece of appliance that both manufacturer and seller know about but not disclose to buyer? Some ethics. Am told they will send some type of software module to plug into the back to reset computer. Well that interaction was another story of its own; epic fail in customer service on behalf of Sears.

    Two weeks later this module is delivered. Oh surprise, problem persists. Called Sears again. Tech coming tomorrow. But sounds like under no conditions are they going to take this appliance back. Big wonder! Why would THEY want a defective appliance?! This will be our last purchase of any GE appliance (did search today and read the large volume of complaints on GE products) nor will we be doing business with Sears in the future. Sad. Sad business practice to sell defective appliances then refuse to replace that appliance. Wow... To think American made was something to be proud of. :/

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    Customer ServiceSales & Marketing

    Reviewed July 4, 2016

    July 4, 2016: In November 2015 I purchased a GE Washing Machine Combo from Lowe's in Marianna Florida. I was not told that it was a "smart machine" updating from the cloud. It says on the front of the machine that it has a 10 year warranty. Since the last cloud update the machine has stopped functioning. I called Lowe's and they said they only provided replacement warranty for 1 month and that if I had called within the first 30 days they would have replaced it but that a repairman would be available free through October 2016 and suggested I purchase an extended warranty.

    The repairman has been here 4 times in the last week and is slated to come back again this week. I have been assigned case number #** and they are sending me $50 to go to a wash-a-teria. There are 4 people in my household, one of which is 98 years old. To state that I need a washing machine that is dependable and that works is an understatement. GE is currently trying to upgrade their image via ads about the creation of machines that talk to other machines and run the world. I will leave the irony to the reader and invite GE to give me a full refund.

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    Reviewed July 4, 2016

    I just purchased GE washer/dryer... not thinking before I bought it, "just like toilets, stoves, and all other appliances that I bought within the last eight years" mostly GE... that our government... yes the same government who can't seem to protect us and the EPA are now in the appliance business! After loading my washer and waiting for the wash to begin, I opened the hood to watch the wash "like we all do" thinking that if I put about a quarter worth of clothes, that the water would be about a half or at least a quarter full with water - not even close. You get maybe a quart of water now for a small load!

    Forget that it doesn't even come close to soaping up anymore. I now have to add a bucket of water to every wash... for $1500.00 I would rather do my wash down at the river! Never again will I buy GE. We all wonder why nothing works anymore, why paint is $60.00 a gallon, toilets don't flush, washers use almost no water... and the uneducated blame corporate greed... what will the EPA screw up next?

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    Customer Service

    Reviewed July 2, 2016

    A couple months ago I purchased a GE washer/dryer combo from the Sears. It has been nothing but an absolute nightmare. It doesn't wash or rinse my clothes thoroughly...they even smell dirty when done. Without the washer even being turned on hot water poured into the washer until it overflowed and flooded my laundry room floor. I called GE for a service call and when the tech came he had no clue what caused it to do that. His response was, "If it does it again just call and schedule another service call". I am done with Sears and GE!!!! It's total BS to treat a trusting customer this way.

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    Customer Service

    Reviewed June 23, 2016

    I ended up with a GE washing machine as part of the appliance package in a new home. In the last six months we have had two service calls. The drum keeps getting unbalanced and breaks. I think it's a ploy to get us to purchase an extended warranty.

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    Customer Service

    Reviewed June 23, 2016

    Bought General Electric washer and dryer Jan 4 2014. First few months the hood of the dryer dented. The materiel is terrible. Replaced and still dented. Previous had a Maytag for 12 years did not have one dent. Also scratches very easy. Material is very thin. The washer is terrible. Does not clean as well as the Maytag and LG that I have. Have problems with the softener staying on the clothes and the blacks not cleaning. The light doesn't shut off. The bleach sometimes works and had to have service call 3 times. I will never buy a GE product again. Terrible cleaning, and material will try to sell them. Very unsatisfied!!!

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    Reviewed June 22, 2016

    Today 6/22/2016, my husband and I was just robbed and violated by General Electric and their corrupted policies. We purchased what we thought was high profile GE washer and dryer from GE with an extended warranty. However, it turned out that GE was fraudulent and refuses to stand by their manufacturers warranty. In 2012 General Electric had a recall on their GE profile wash machine basin. However, GE refused to stand by their recall and correctly satisfy the issue.

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    Customer Service

    Reviewed June 15, 2016

    I purchased a GE red in color Wcvh6800j1mr washer and dryer and recently my washer has been making this weird banging noise. The tub spider support arm has deteriorated and cannot be purchased without purchasing the entire drum even though the spider arm unscrews from the tub. I am considering filing a class action lawsuit as several other consumers have been having the same problem. I do not want to break up the set but I will never purchase another GE product again. The customer service sucks.

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    Customer ServiceStaff

    Reviewed June 11, 2016

    Purchased a washer and dryer combo from Lowe's. Although there is a warranty, it doesn't mean anything! My washer will NOT heat the water to 80 degrees. I have contacted GE and Lowe's, both have sent a total of FOUR repairmen out to the house to fix the washer. Each one put a new part on and stated it suppose to heat up to at least 82 degrees or better. The last two repairmen stated that it could not be fixed and needed to be returned. Neither GE nor LOWE'S will give me a return authorization. After a year run around with GE and Lowe's, I am now stuck with an expensive yard ornament! NEVER again will I buy anything from GE or Lowe's. One GE customer service rep told me that I should do better research before I buy. I am almost 70 years old and I don't own a smartphone (my daughter is helping me type this now). Terrible customer service, warranty, and products! Never again! Bought me a new washer and now I have hot water to wash my towels!

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    Punctuality & Speed

    Reviewed June 7, 2016

    On-going problem with GE dryer, purchased for good money in Home Depot under 2 years ago. Won't start sometimes, maybe due to back-to-back use (overheating? just not sure). We are family of 3, so our usage is pretty normal and dryer is well maintained. Yet about 5-6 months back, it started exhibiting this symptom where it just won't start... it will creak and groan but just won't start for hours on end with a full wet load sitting inside and during attempts it would even interfere with TV signal.

    A few days later it ends up working OK. One such time that it failed, I filed a service request through AHS (American Home Shield) and it was assigned to GE Application Service/Support, so I was thrilled! A couple of days later GE Technician walks in. Presses start button, works. Tells, it works, wants to take his $75 AHS fee and walk out. What the??? You got to be kidding me? Does my company pay me for nothing? How about some inquisitive questions - when does it happen? What happens? How many times in the last 5-6 months? Etc etc... Nothing. Was advised by AHS to take a video of the issue and show it and "hope" that the next time, they'll "actually do some work" for the money they expect to be paid. GE Application Service is a joke as are their dryers.

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    Staff

    Reviewed May 31, 2016

    NEVER AGAIN will buy a GE product. The washer does not spin all of the water out of the clothes and therefore you have to run them through the spin cycle again. Great job Sears. You lost a customer!

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    Staff

    Reviewed May 30, 2016

    GTWN3000M1WS - Absolutely the worst washing machine I have ever used. About 2 years ago our 15+ year old Kenmore died. Besides advances in washing machine technology the HIGHER prices on a new Kenmore sparked our curiosity about some of the other brands that are around. Wasn't really needing a lot of fancy options, Just needing a washing machine that worked right. Within the first week that we had this thing I had a repairman visit because I wasn't sure that things were right with this washer. It sounded odd. Loud, creaky, draggy? The guy assured me that everything was good and that the noises are normal. The thing has the longest wash cycle of any washer I have ever used. About 40 minutes on a short wash. The thing spins so fast it practically dries the clothes before putting them into the dryer. That might sound great to some people, but believe me it is not a good thing.

    The extreme, drying spin sets wrinkles into the clothes. Therefore adding extra work to the whole chore of doing laundry. Sometimes you can shake each and every piece of clothing before putting it into the dryer and that kind of helps, but usually you are going to have to break out the iron or else wear wrinkled clothes. And if for some reason you aren't able to promptly remove your almost dry, wrinkled clothes, the wrinkles are set in so bad that the only remedy is to remove the clothing, shake each piece out, and then put them back into the washer and rewash them. But, I dealt with our new washing machine and the new ways I had to do laundry. Then about 6 months ago, the washer was only 1 1/2 years old at the time, I started noticing a bit of water coming out from under the washer. It wasn't a lot at first, so I just tried washing smaller loads, different cycles, fewer loads, etc.

    I had no idea that there was a bottom that held water at the bottom of the washer. When we took the front panel off about a month ago all of the rust was shocking. The bottom panel is capable of holding onto about 2 inches of water before it starts leaking out of a couple little holes that sit up higher than any point on this bottom panel. Therefore as the majority of the water is evaporating into the interior or the washer, you may go forever not knowing that you have a bad seal, everything will just slowly keep on rusting away, load after load, week after week. Until after about 2 years you have to get a new washer again. Not worth buying unless you have lots of time and money to either repair or replace after a short amount of time. After this experience I will never buy another GE product again.

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    Price

    Reviewed May 30, 2016

    We received a GE Laundry Center from Lowe's yesterday. Both sides were damaged and dryer made a terrible noise. That being said the store immediately ordered us another unit. Now for the bad news. I just completed a load of knits and every single knit golf shirt has been snagged to the point of looking shredded. There is something in one of these machines that has caused this damage. The shirts certainly weren't like that prior to this load being washed.

    We have inspected the units and find several areas where the plastic parts are very sharp and rough and could have caused this damage. Needless to say, we don't dare order another unit for fear that every time we wash something knit, which most of our clothes are today, it will be damaged beyond repair, just like these items have been. These are very expensive Under Armour shirts and they are NOT cheap! This is my fourth stackable unit over 40 years, so I am not new at this.

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    Reviewed May 28, 2016

    We have had the machine GE Washer Model Number GLWN2800D1WS for just over a year so of course the warranty is gone! I have never been completely satisfied. Did not wash clothes that good. Now to start with it was not putting enough water into the rinse cycle, then would not shut the water off on the wash cycle. Thank goodness I happen to notice before my basement was flooded!!

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    Customer ServiceStaff

    Reviewed May 26, 2016

    We bought a GE dryer around Jan.17 of 2016. April 26, the on/off switch goes out. Repairman comes out and orders the parts needed. After a week of vacation he comes back and puts switch on and dryer still does NOT work. He says he is going to have to contact GE technical support and find the problem. Two weeks, we still do NOT have a working dryer. He blames it on the parts not coming. You call consumer support and they will promise you anything to shut up you up. They promised if the dryer was NOT fixed by May 25, they would consider giving a replacement dryer.

    The 25th came and went!! Called them today, and their story changes to they will have to check into the problem and get back with me (Really, they have NOT returned three calls in the past week!!). GE did have a good name in the past but they are NOT standing behind their products. We have been without a dryer for a MONTH and still waiting on them to fix a dryer that is still under the ORIGINAL warranty!!

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    Reviewed May 11, 2016

    GE Front load washer GFWS1700H1WW - When going into spin cycle, the washer sound like there is a jet engine in my house. Servicemen where I purchased it have been here 3 times and gave up and asked me to call GE to schedule a warranty repair. The washer is less than five-month-old. This started the second week after we bought the washer and has continued. I called GE and they told me that this loud noise that you could hear outside my big home is suppose to be normal. Told them we could not hear the TV in any of our bedrooms throughout the house. Then she was then she said she would send a tech out and if they could find nothing wrong that there would be a service charge. They will be here tomorrow May/11/2016 between 8 to 5. I will write an update review on this matter when job is completed. Right now I will say if this is normal, do not buy this unit.

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    Reviewed May 5, 2016

    I am very frustrated with my GE top load washer. I have had it for about a year and a half. It takes 30 minutes for the cold water to rinse or wash to fill up. I'm at the end of my wits with this washer. Is there a solution for this problem or am I basically stuck? The washer was purchased at Conn's.

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    Verified purchase

    Reviewed May 2, 2016

    In September of 2015 I purchased a GE washer and dryer from Lowe's. The dryer was smashed upon delivery, had to wait weeks for a replacement. The washer began making a noise which continued to get worse. Several repairmen came out, all saying it needed parts. I complained many times to Lowe's that I purchased a new machine and I wanted new not a repaired one. After several calls to Lowe's in Boynton Beach, FL and talking with the salesperson and the store manager, they agreed to replace it.

    The new one came in January. And after a couple of months I detected the familiar knocking sound and it continued to get worse. Called Lowe's and they sent a repairman here today. They diagnosed defective shocks. Same old problem, and also told me they had another customer with the same problem. They replaced everything in the machine and it still had the problem. I am seeing a bad pattern here. So I recommend no one buy a GE product. Specifically GFWR4805F2RR. I wish I had a way of this getting to GE and Lowe's. Beware of this product.

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    Reviewed April 23, 2016

    Washer is about 3 years old and has had 2 motors replaced along with the gear shift for spinning. I have been to the laundromat too many times. Need I say more... Never again and all my friends and colleagues have to listen to my rants about GE products, especially if this is the best they can do. Warranty expired in Feb, not spinning again in April. I'm not surprised.

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    Reviewed April 23, 2016

    I bought my first GE front load washer and since the first use washer vibrate a lot. Technician came, tried to fix but became worse the problem and after several visits I returned because was malfunctioning. Then I got a top load washer, and regular dryer but GE again. Same experience, malfunctioning both, dryer and washer. Technician came, ordered new parts, waited 3+ weeks to get fixed, and now do not wash well. Dryer make weird noise so I give up, wasting my time calling to get repaired. (I got tired because always give you 3-hour window, and if I count the number of days the technician needed to come... overwhelming.) Last November turned 1 year old. Can't wait to get new washer and dryer, but this time for sure will not be GE. I thought that GE was a good brand since I got my refrigerator in 2000 year and still have it, and ever since then just 2 minor repairs.

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    PriceStaff

    Reviewed April 19, 2016

    I have a GE washing machine that is about 5 years old. The unit has a feature where you can put it into test mode to diagnose. Tech support refuses to tell me the key sequence. I am required to pay their guy to come out. I am way more qualified than their technician. Also, the parts are way too expensive. A simple piece of plastic trim is $120. This is the last thing GE makes that I will EVER buy.

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    Installation & SetupReliability

    Reviewed April 17, 2016

    I purchased a top loader Washer GE Profile model # ptwn8050moww and it does not spin correctly and has made a horrible noise when it spins and after cycle is completed. It has black specks of like rubber all inside basin and Home Depot will not take it back and they also sold me a defective refrigerator and damaged my kitchen trying to install it. I will never buy from Home Depot Northtown Sparks store ever again and called GE and they have recalls and won't take this back and I purchased a 5-year warranty.

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    Reviewed April 14, 2016

    GE Hydrowave washer. Just two weeks after the year warranty was up the Mode Shifter failed. I replaced it on my own and that part failed as well. I have spoken to several people in the industry who have said the problem is with how the machine was made.

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    Reviewed April 14, 2016

    Washer ties clothing in massive knots, makes holes in t-shirts and honestly, a bartender agitates a drink better than this machines does clothes. Don't believe me, check out pics. Holes in agitator fins are a major design flaw. Beware!

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    Reviewed April 11, 2016

    Am I the only one who despise these new washing machines?? I have 2 brand new (GE & Whirpool) in the last 6 months. Of course neither put enough water in them to actually wash a load of clothes! My clothes don't come out clean, and they don't smell clean. I get so agitated when I have to do laundry. I feel like I could explode!!!

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    Reviewed April 10, 2016

    Had these machines for 4 weeks. Dryer worked for 3 loads then light burned out and it stopped drying altogether. Had to hang clothes for two weeks waiting for replacement. GE washer eats holes in sheets and underwear. I would NEVER buy GE again.

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    Reviewed March 30, 2016

    After horrendous experience with Samsung, I was able to get them replaced free of charge from Sears and bought a General Electric instead. Both washer and dryer have been very satisfactory. Of course, nothing can beat the old Inglis washer and dryer, but the GE is close.

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    Customer ServiceReliability

    Reviewed March 28, 2016

    Bought a GE Washer at Home Depot and discovered the washer was defective a week after it was delivered. Called Home Depot but was referred to the manufacturer - GE Appliances. Called GE appliances for a replacement but was told their technician would have to come and inspect it, certified it as defective before it can be replaced. The technician came, certified it as defective but said it can only be repaired as GE does not replace. I called the GE consumer relations but was told exactly what the technician said. After some research on the internet, I found out that Home Depot has always been the dumping ground for defective GE appliances. This is very disappointing and frustrating! I have now learned to stay away from American manufacturers, especially GE Appliances in my future purchases.

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    Price

    Reviewed March 25, 2016

    It was a GE top load, agitator model. The last model, made for Home Depot. We used the machine for a total of 18 months. I noticed our things were torn and shredded. I thought we were old people with old things that were wearing out. Then, one day it was undeniable that the machine was doing it. We looked at the local appliance shop rather than the box box store. The cost might have been more, but it was apparent Home Depot did not look at the quality of the product or stand behind it. I looked for a completely mechanical unit to replace it, with no electronic components. I also looked for a unit that did not attempt to save water. I can save that much water in other ways very easily. In my case, the washer severely damaged a sheet that was part of a $250 set. I knew it was not torn when it went in, and it has 3 four inch rips when I took it out.

    I read up on the major American appliance manufacturers as I choose the replacement. It is clear that Whirlpool, GE and Maytag have merged, closed plants, downsized and rightsized until they are no longer distinguishable. Some even screwed their workers out of pensions on the way. We had our Maytag dishwasher repaired and the replacement panel came in a Whirlpool labeled box. These companies do not offer a product worth buying. None of them. My Maytag washer lasted 25 years. No way that will happen now. I bought Speed Queen. I paid a lot more, but I don't expect to buy another. It should see me out. It is completely mechanical and does not try to save me any water. I enjoy doing laundry now.

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    Reviewed March 25, 2016

    It's a stacked apartment size GE washer dryer. We bought an older model so we would have an agitator. We don't like the new models. They do not get our dirty clothes clean no matter what detergent we use. HE soap is the new way to go and we have tried numerous brands. Getting our clothes clean. The new washers don't put enough water in the washer to get the clothes clean. The only kind of new washer I would ever buy again is the front loader. At least my clothes have a semi chance of getting clean. We play hard in our garden and get pretty dirty.

    Like I said we have been buying the older models until they break. They get our clothes clean. Hate the new top loaders. Would one day maybe consider new front loaders if they ever start to let you add water to your load if need be. Like I said, the new washers don't put enough water on the clothes and you can't add water if you want to. And the new agitators just don't get my clothes clean. We have sent back two. We will continue to purchase old washers. We now have a warranty on our house items and if this one breaks they will fix it.

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    Reviewed March 25, 2016

    General electric... Simplistic use with lots of options. Everything I needed: level of water, size of wash load, addressed type of items to be washed by selecting heavy, light, delicate... Have had for last two years. My now owned washer (GE) is so far superior to the one I replaced (Whirlpool) that was a new self-fill which often did not even get the top clothing items wet... after trying to figure out the machine... as I thought I just did not understand the modern way... and when I junked a then 2-year-old purchase and got the GE washing clothing was a pleasure.

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    Reviewed March 25, 2016

    GE 4.2 cu. ft. High Efficiency, Top Load Washer & GE 7.2 cu. ft. Electric Dryer. I got them about 6 months ago. I love the GE brand. I have never had a problem with this brand and I've been using it for many years.

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    Sales & MarketingPriceReliabilityEase of Use

    Reviewed March 25, 2016

    After having read that those GE "Profile" models were recommended by Consumer Reports, I chose them. The cost & purported reliability were factors that weighed heavily in choosing that brand and the model. The price was definitely a selling feature as I have little concern regarding aesthetics in such devices, as they sit unseen. Energy, capacity, and ease of use and reliability are all considers that are meaningful when buying major appliances that should last a very long time. Unreliability and failure to perform as advertised would certainly be deal breakers. The dryer has performed well, but the washer doesn't seem to have a lint filter and it needs one.

    These were two white pairs, a washer and dryer. Both Profile models made by GE, which were highly recommended by C.R.. The only problem has been with the washer which will not fill properly if the "double rinse" cycle is chosen. The water just barely dribbles in, so it becomes necessary to avoid choosing that very handy cycle as it might never get filled for the second rinse.

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    Price

    Reviewed March 25, 2016

    What I liked most was the price and that is energy efficient. I currently still own the product and it is going on 8 years. I look for energy efficiency, how long the cycles are, the size and what the load capacity is. Brand reputation is a large factor before I purchased this item. Regular repairs would be a definite deal breaker for me. Repairs can be costly. Also, craftsmanship is another deal breaker for me. I own the GE profile washer and dryer. In all honesty, I would not recommend this particular model due to the many repairs and clothing that the washer destroyed.

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    PriceEase of Use

    Reviewed March 25, 2016

    Extra large capacity, Washer 16 cycles, Dryer (many settings). Cost was very good as they were on sale... Simple design, sturdy, pleasing to look at and easy to use. All in all, it has been a very dependable set and we have been very happy with them. Capacity, Energy efficiency, Discounts, Brand, Appearance, rated dependability; each and every one of these categories plays a part when making any large appliance purchase. It would be silly not to research and know as much about the products to be purchased. Had a truck and moved the pair with family help, would not do that again. Make sure that you use the store's delivery service. Their experience and movers will save you from aches and pains and smashed hands in doorways.

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    Installation & Setup

    Reviewed March 25, 2016

    I live on an island & there really aren't many choices for stackable washer/dryers. We wanted the largest capacity that would fit. Most of the large capacity new stackable units are being made too tall now! This was not acceptable to me!! We had to search to find other brands on this island! Our major concern was to find a large capacity 27" stackable washer/dryer to fit in the space we had. It absolutely could NOT be a Whirlpool brand, as we have already purchase 2 of them in 10 years. Frigidaire would have been my first choice, but not available here. GE was my next choice (I went by REVIEWS on the internet), and it was the only stackable unit that fit in the space allotted.

    We have had it for a few months now, and are very happy. It is QUIET :). The capacity isn't as large as I would have liked, but OK. It doesn't have the pull out hanging rack (I miss that), & the person that installed it didn't balance it properly, so the dryer door won't stay open. Other than that we are very satisfied. I was afraid of the new technology as far as agitation, but am satisfied with it & love the fact that it's so much quieter.

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    PriceReliability

    Reviewed March 25, 2016

    I've had this product for over 5 years. Also, I have both the GE stove and refrigerator and simply love them. When I'm shopping for new washer and dryer I look for durability, cost and efficiency. This brand has proven to be very reliable. The deal breakers for me are the regular repair, cost and low quality of product. I am a sticker for quality and sturdiness. I currently own a General Electric full size washing and dryer. It has held up quite well as I think about the many loads of laundry I've done. The durability and reliability of the product is fantastic. The cost of the items were very reasonable. I am currently looking for a full sized stable washer and dryer to created more space. I will highly recommend GE brand for both washer and dryer.

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    PriceStaffReliability

    Reviewed March 25, 2016

    GE Front Loader. Low water consumption, easy to access, utilizes less detergent. Very hard to level the unit. Very sensitive to large loads. Weight of load must always be evenly distributed. Efficiency is important, however, reliability is most important. Availability and pricing of factory service is important. It should not need regular repairs! Overall construction is important. Good pricing is important. Choosing a distributor that can deliver the equipment in a timely manner is also key. Bought my machine at a Big Box store. They had a variety of models and brands to choose from. Some of the sales people are not too knowledgeable, however if you are contemplating a purchase of any major appliance... do your research!

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    Price

    Reviewed March 25, 2016

    We purchased this GE washer/dryer unit mainly because of the dimensions. The measurement fit perfectly into the allotted space in our home. Other brands were either too tall or too wide. We bought it in August of 2014. Nothing has bothered me about this unit. It is efficient and looks great. It also had to have a decent capacity both in the washer and dryer. I am pleased with the unit but if I had to start doing a lot of repairs I would certainly change my evaluation of it. The price on this unit was within budget. We did save $200 by going to a local warehouse distributor. His cost for the same unit was far less than Home Depot. It is a stacking unit (already in one piece -- not sitting on top type). Some units were as little as 2 inches taller but didn't work for us.

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    Installation & SetupStaff

    Reviewed March 25, 2016

    Bought 16 years ago based on brand loyalty as a long time GE employee who had owned several GE appliances with great results. But "the old grey mare ain't what it used to be." Not all dryer cycles work now; excessively long time to dry; handle broke off after 5 years of service. GE no longer provides DIY service help. Their service, as well as others, is mediocre. As a former GE Appliance engineer, I can cut the corners now to reduce costs. Stocks are an investment; appliances are an expense which never gains in value.

    Our washer and dryer are mid model, top load washer; front load dryer (aren't they all). Enamel top on both is a benefit not found today. Although it can be chipped, it provides a more lasting finish. Washer is 13 cycle/3 speed model with a plastic molded tub. Dryer has a powder-painted finish on metal tub. The pair cost about $1200 from Lowe's in 1999.

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    PriceReliability

    Reviewed March 25, 2016

    The brand came with the house when I bought it. I like the large wash basin on the washer and the large drum on the dryer. I am able to wash more clothes at a time than having to do multiple loads. I do not plan on buying a new washer or dryer for a long time. I doubt I will be worried about anything other than the size of the washer's basin and same for the dryer. The quality of the washer and dryer would need to be excellent. I will not buy something that is put together in such a way that it is prone to fall apart within a year. Finding a washer dryer combo is sometimes a tedious task. You need to look for something from a well-known brand. While it may be a little expensive it is definitely worth the money you spend. You are assuring yourself several years of reliable service from the product.

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    Price

    Reviewed March 25, 2016

    I have a GE washer that I bought in 2006!! It's just a regular white super loaded washer. It was the cheapest one in the store so I got it. It was around $280.00. I liked the price best. I have had the washer for 10 years! I liked the simple look also. I can't think of anything that I dislike about the washer. I want a washer that can hold a super load of clothes. I want it to have a powerful spin cycle. If the washer is on sale then of course I like that better. I don't care about brands. If it was a bad quality appliance like rusting or if the appliance isn't working like it should be. I wouldn't like if my paint started chipping. My washer is a super top loader. It washes very well and spins the clothes really good. My dryer is a good GE dryer. It's always done great when drying my items. The pair cost me just a little over $500.00 at HHGregg.

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    Price

    Reviewed March 25, 2016

    Owned over a year. Dryer does not do the best job of drying large loads and takes a really long time to dry them. Washing machine works fine, but select dial has come loose, so you have to turn it from the plate rather than the dial or the dial just spins around without moving the settings. I look for energy efficiency, that it works as designed, is long lasting and has gotten good reviews. Cost is also a major factor. I want my appliances to last at least ten to fifteen years without having to repair or replace them. I am easy on appliances so if they break after two years, then I know they were put together poorly and will not purchase again.

    I have a small space, so was looking into a standard washer and dryer that did not use a lot of energy or fill a lot of space. The GE Washer Dryer combo has been good, though not great. The washer does a good job of washing clothes, but it has had a few parts come loose and not work as well, like the selection dial and the center drain pipe, both of which worked loose. If I could afford better, I would buy better, but these both work. The dryer seems to take longer to dry... often have to add another thirty minutes to dry a regular load of heavy clothes (like jackets and jeans) and the lint trap lets lint escape back under the dryer so it has to be cleaned too often to prevent build-up. Little irritants, but worth the price paid.

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    Reviewed March 25, 2016

    Basic top loading GE - it was the only washer that still actually filled up with water instead of just spraying water at the clothes. I hate the HE machines. Only downside is occasionally getting an out of balance load which I would not get with a front loader. Have owned it for 6 months. What I looked for is simple, the biggest tub that used the most water.

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    Reviewed March 25, 2016

    Inherited GE WWA8314PKLWH. My mother would never buy less than a reputably established brand. Simplistic, now rocking imbalance movement in the feet I think was caused by occasional imbalance in heavy wet items shifting to all one side after a spin session. Caused banging and movement of the machine until I can reach it to relocate evenly the items. Capacity is a major decision-maker. Energy efficiency ratio is of utmost importance, and simplistic options like I currently have on my 2.3 cu ft. machine. Insignificant scratch and dent, under new warranty, no repairs like my 'relic now' with her untarnished history. Also, a quiet wash w/o all the 'bells and whistles' in wash options. I doubt anyone would want my size capacity 'historic' machine, though it has served my family well over the past 36 yrs in its simplistic way with no repairs.

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    Staff

    Reviewed March 25, 2016

    GE Front Load washer and dryer - retail was ~$1000 apiece. We purchased a new build home and they came with the house. They both work extremely well. No issues to date and we have been using the washer and dryer for approximately 6 months. So far I would recommend. Repairs would be a deal breaker. If I am spending $1000 on an appliance, I would expect them to be trouble free for at least 7 years. Since these came with the house, I did not have a say in choosing them. That being said, the ability to adjust the appliance for load size, type of garment, and water temperature are important. Also, features like steam dry to de-wrinkle are nice to have.

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    Reviewed March 25, 2016

    GE HE Washer, GE Dryer - models from 5 years ago. At first, I was excited about the HE feature of the washer but as time continued, the HE feature of the washer is its worst feature. The dryer is fair but I have to run all load twice to completely dry; regardless, is it is 3 towels or 10 towels. I would avoid buying a HE washer. When it comes to washing clothes in cold water and hang drying, this machine is HORRIBLE. I have to wash only 4 items at a time with the "Super" load setting. The washer leaves lint and residue on clothing. I have developed a washing plan to wash by hang-dry clothes. It sucks! When washing clothes that can be placed in the dryer, the washer is fine. The drying cycle removes lint and residue. GE dryer (unsure of model number - unit from 5 years ago) is a fair dryer. I have to dry each load twice. This ensures that all clothes are dry and that all lint and residue is removed. I would avoid purchasing this dryer as well.

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    Reviewed March 25, 2016

    We bought a GE top loading washing machine about 3 years ago. It has had a very loud spin cycle. We paid 600.00 for it and got the stainless tub. Well it got so loud that my husband who is very mechanical took it apart and he found that the rods that held it level were bad in the back. The bearing was also bad and worn. GE did send us parts that we had to pay for. He then saw that there was a plastic tub inside the stainless one and the plastic was cracked where the bearing was housed. There is also bricks in the bottom. This machine is a complete lemon with a complete bad setup. You just don't put a bearing in a plastic housing that is spinning and running in water. The washing machine can't be used and the GE company said there is nothing they can do. We feel that we are out all our money for this machine. We didn't use it very much at all since there is only the two of us. No one should buy a GE washing machine. They are just a piece of junk.

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    Reviewed March 23, 2016

    I have had the GE GTWN4250DWS washer for 1 3/4 yrs. now and no complaints with how it works and using the various functions it offers. Only thing is that it still seems to regulate itself on how much water to use to fill up the basket with. The Extra Large and Super loads seems to be about the same amount of water and much less than my previous 15 yr. old washer used. I guess that's why they are more of a water saving machine. I have never had issues with spotting my clothes; not wringing out enough - absorbs all the water out extremely well. Mine came with an agitator, which I prefer to the ones that don't have any or a very small one at the base of the basket.

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    Customer Service

    Reviewed March 14, 2016

    I purchased a hotpoint washing machine 4 years ago at Sears. And now after only 4 years of having the washing machine it is leaking oil and I have been told that the motor is going on the machine. I called for service on the machine and was told that I have to pay 109.99 diagnostic fee plus whatever the parts May be. Which most likely would be the same cost of a new machine. I am very disappointed and this machine. And I would like it to be replaced at a reasonable cost due to manufacturer's malfunction.

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    Reviewed March 14, 2016

    After washing dog blankets and or bedding, I have dog hair all around the inside of the washing machine drum to accumulate on the next load. This is even though I have brush off as much as possible and used tacky tapes. Washing towels has to be last because the amount of lint and fuzz on the walls of the washer sticks on any load after the towels.

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    Customer ServiceStaff

    Reviewed March 14, 2016

    Horrible products and customer service and repairmen. We wasted a lot of money on older model machines not knowing they were discontinued. Customer service is nothing more than a call center with uneducated and unprofessional girls "axing" us questions. Repairmen are no better. Never once honored a service call time frame/window. Evidently only two GE repairmen in our region. Neither knew what they were doing, did more damage than good. "Orlando" even tried to smoke a cigarette not knowing we were in the area where he was supposed to be working and fixing our machines. Wish we had read Consumer Affairs reviews.

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    Customer Service

    Reviewed March 3, 2016

    I bought 6 new GE appliances at the end of July, 2014 for house I bought that was being renovated. All 6 appliances were installed at the end of OCT. and we moved in in NOV. First the Washer had to be repaired 3 times. The Refrigerator 2 times. And the dishwasher 1. Now, in Feb. 2016 we [Repairman] discovered the Drum was cracked. It was making a rubbing sound. Called GE and explained the problem. They told me that because it was out of warranty the best they could do was give me a discount on my parts even though I was told it came that way defected. Now I am stuck with a 285.37 repair bill on a year and one half old 1000.00 Dryer, that was used for a year and 4 months.

    The last call [after the Dryer was fixed] to the Complaint Dept. told me there was no further action they "would" take and there was nothing else or no one else I could talk to make a formal Complaint. I would say that if this is the case and their policy that people should be aware and Beware of All General Electric equipment. I plan on pursuing this further and am going to inform the place where I purchased them, which is Home Depot that I expect more out of the products they represent. Buyer Beware.

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    Customer ServiceStaff

    Reviewed March 1, 2016

    I purchased a new GE Adora Dryer and Washer set after years of saving up. I was thrilled to have these Bronze Beauties adorn my laundry room! This was right before the holidays and I looked forward to washing every item in my home before the guests arrived! Three days before Christmas I threw a load in my sparkling new dryer hit the start button... and nothing happened. Was in shock, called GE and was told I would have a two week window before they could get anyone out. I had my kids, grandbabies, elderly parents and multiple four legged guests coming to stay for a week!

    I owned this set no longer than a week before the problems started! I could not get anyone from GE to understand or care about the situation I was in. I had to go to the local store, buy ANOTHER DRYER (not GE) and place it in my laundry room between my new "Bronze Beauties" (renamed brown beauties). It has now been a little over one year, I have had 5 service calls for the same problem, months of a having a broken dryer and weeks of waiting for the serviceman and his 5 hour window! The same fuse blows every two months, the same serviceman comes, replaces some random part because he says he has no idea what is wrong and leaves saying "they should give you a new dryer, see you in a few months".

    Calling GE is like calling the IRS... after all of the hundreds of calls I have made to this company I have never once talked to anyone that was courteous, caring, empathetic, or just plain nice! They have all been miserable, demeaning, judgmental and just plain rude! THEY DO NOT CARE and refuse to make a WRONG RIGHT! I will never buy a GE product again and am on a mission to spread the word to their future unsuspecting customers about the horrible treatment and apathetic attitude this company has towards the people that have PURCHASED their products.

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    Reviewed Feb. 29, 2016

    Bought it 7/6/2015 at Lowe's. First one delivered had metal on metal grinding, they delivered a new one the next day. Today, 2/28/2016, agitator fell off, $300 duvet ripped to pieces and stuck under agitator bottom. Plastic pieces everywhere from agitator. Jumping through hoops to get a repair man. He will be here in 4 days? I even bought extended warranty. I have the receipt but do not have a scanner to submit receipt.

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    Staff

    Reviewed Feb. 28, 2016

    Purchased this GE Washer - model# GTW46OASJWW because it's apparently the only one remaining with an actual agitator and the option of letting you pick the water level. After the first load, my clothes were still wet and sudsy. Thinking I may have pushed an incorrect button, I ran the load through a second time. Still quite wet, less sudsy. Ran the DRAIN and SPIN cycle. Water still remaining in the tub. I consider myself a pretty intelligent person, at least bright enough to operate a washing machine, but this one seems to be smarter than I!!! Returning this machine ASAP!

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    Customer ServicePriceStaff

    Reviewed Feb. 26, 2016

    GE Washer GHWN4250D1WW - Poor Product. I bought this washer 04/11/14 and after it was delivered and set up I and my wife both thought it was a bit louder than our previous washer in the spin cycle. Since our laundry room is on the first floor we bought this machine because it was advertised as a very quiet running machine. We thought that we would just accept this and decided to keep it instead of dealing with the inconvenience of replacing it. (Big mistake!) After 15 months (out of warranty!), we noticed it getting louder in the spin cycle. I went online and started troubleshooting. I was told it was probably the tub bearing (actually a flanged bushing) so I read the article and watched the video on how to replace it. It looked like a major job so I decided to check about having a service person do it. I searched and found that it was very expensive so we put off having it done and we just struggled with the loud noise.

    Of course it kept getting louder and louder (started to sound like a jet engine). It became so loud that we would stop it if we wanted to watch TV or talk on the phone. I decided to try and repair it myself. I bought the tub bearing ($20.20), tub seal ($5.99), spanner wrench ($17.14), drive belt ($14.49) and got started. I watched the video and took plenty of notes. When I removed the top panel I noticed that one of the 4 dampening straps was not bolted down (no screw, trust me I looked). I'm thinking this may have been the culprit that started the problem. I finished disassembling and when I removed the drive shaft and tube assembly, I manually spun the shaft and heard a grinding noise. I knew then that I still had more problems so I went back to the store and bought the shaft and tube assembly ($115.03, I have all the receipts). I re-assembled the machine and so far after 1 week it's working fine. (I think it's quieter now than when we bought it).

    Bottom line, I understand that in assembling a product like this mistakes (missing dampening strap bolt) happen. I would like a response from a GE representative to help satisfy me before I would purchase another GE product. Finally, I spent a total of $172.65 in parts and quite a few hours (good thing I'm retired) to repair this washer. Thanks for reading and I hope this will help someone who may have a similar problem.

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    Installation & SetupContract & TermsCoveragePriceStaff

    Reviewed Feb. 22, 2016

    GE front load Washer/Dryer Set. Purchased 5 years ago from Home Depot. Washer delivery service caused a huge scratch in the plastic window. Offered $100 off. Told them to bring new one. Over 30 days to obtain. Finally arrived. Within 1st 2 weeks door gasket failed. Found out new upgrade gasket was available and it was installed. Gasket leaked, operation became extremely noisy, flooded my laundry room. Returned and replaced gasket. Leaked again. Offered upgrade floor model for exchange. Installed and worked well for about 6 months. Same problem with spinning and leaking. Repaired under service contract. Worked for about 6 months. Repaired again, worked for 6 months, same spinning and leaking. Complained to Home Depot.

    Dryer operational for 2 months. Serviced by warranty people as noise and out of balance tumbling were very irritating. For about 2 years it was adequate. Failed after 2 years, bearing replaced. Many garments ruined by dryer. Clothes get stuck in drum. Worked for a while and more grinding, squealing, etc. Now about 5 years old. Dryer eats clothing and makes loud, irritating groans, squeals and wobbles. No warranty taken. Cost of warranty barely covers repairs. DRYER MODEL #: DHDVH52GF1WW, S/N: RM757140A, Washer Model #: WCVH69, SN: FS - 161T. Recommend: NEVER BUY ANYTHING FROM GE. Poorest of quality in the marketplace.

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    Staff

    Reviewed Feb. 20, 2016

    1st off, I have NEVER complained about anything like this before. I also know that NOTHING will be done, and I understand that. However, I have a washing machine that I paid good money for. The funny thing is, this machine WILL NOT GET MY CLOTHES CLEAN and has been this way since I got it. I did entertain the thought that it was the machine. Then quickly I dismissed that, after all, this is a GE, I mean they don't make faulty washers, do they? So off I went, I purchased stain removers, over and over. Different soap, I always used Tide, but thought, maybe it wasn't working well, after all these years. Oxy Boosters, everything one could think of to get my clothes clean. To no avail!!!

    So I did a test myself, I took a brand new white wash rag, bend town, and wiped up my floor. The washrag, had a off color grayish streak running down the rag. I put it in the machine, with a cup of detergent, and hot water. I put a few more items in the wash, and put a safety pin where the stain was. The wash was over and the washrag came out with a STAIN on the entire area I had marked. People, this is unacceptable, not only is it not getting things cleaned, it is ruining the new things. If I was to pay to have it fixed, what would they fix? I realize we are in the age of throw away printers, fax ,machines, even throw away phones. But goodness, are we at that point where it is "throw away washing machines?" Please tell me what to do. I need to get my clothes clean!!!

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    Customer ServiceStaff

    Reviewed Feb. 19, 2016

    Bought this GHWN4250DWW washer 10/9/2014 - it worked great until a few weeks ago. When it is on the spin cycle, the washer literally sounds like an airplane is taking off inside my house. The "click" that you're only supposed to hear at the beginning of end of a cycle... my machine is making that sound during the entire agitator cycle. It sounds like someone is smacking a metal ruler against the side of the washer. Does not fill up to "set" load type, leaves marks on clean clothes and does not get all the soap out of the clothes!!! Paid $547 at home depot for the machine. From what I'm seeing so far, looks like I'll be purchasing another washer (not Ge) very soon.

    I called the GE consumer line, the rep was helpful, and did grant me a waive for the 99.95 fee to have someone come out and diagnosis the problem and allowed the parts to be free, but the labor I would have to pay for. No one in my area until next week Thursday from 8-5, that's 6 more days away. At any rate, while I was on the phone waiting for 10 minutes to get the approval to have the fee waived since I was only out of warranty by 3 months, I came across this page and started reading everyone else's issues (which are the same as mine).

    The rep came back on the line, apologized for the hold, told me they would waive the fee. I thanked her and then I said "So, I noticed this particular model has been discontinued and according to the consumeraffairs website there are almost 800 complaints about this washer. Why hasn't there been some kind of recall on this machine if everyone is complaining about the same problem?" Her response "Ok, we'll have the repairman in your area next week on Thursday between 8-5 to diagnose the problem with your machine." Question disregarded. Period, end of story, goodbye. I will update on the progress next week. And I'm going to start saving money for a Kenmore, Samsung, anything OTHER than GE.

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    CoverageStaff

    Reviewed Feb. 19, 2016

    1000M3WW - Gave up my working washer for their washing machine that doesn't work. Rinse cycle will not fill up which then your clothes are washed. Your clothes end up in a super very tight ball. The clothes of mine, it has ripped up or stretched out of shape which in turn pushes the agitator off center distorting the bottom water seal, which leaks all over like the Titanic then leaks on the spin cycle motor destroying it. Their repair company A&E is more like the Keystone cops. One screw up after screw up. It hasn't worked for three weeks. Their motto on their operating states "Laundry Your Way", that refers to a working unit. Something they don't care if we the customer has or not. This is the second unit of theirs all not even lasting a year. If I wasn't on guard to assure the rinse cycle had enough water to cover the it would have been very much sooner on break down.

    It doesn't even have a spin after the wash which leaves your clothes very nasty on top of their thimble of water on the rinse cycle. Not a true washer. It just transfer nasty filth to your cleaner clothes. I'm a retiree, seems a rock on the Missouri River will be my new source of water with that old nasty river brown shade to sport on my clothes. Dang shame it's not a set and forget washer, the old wringer type washer is preferred to this Titanic disaster.

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    Customer ServicePriceStaff

    Reviewed Feb. 18, 2016

    GCVH6260HWOW upright washing machine began not following proper cycles. Did not wash properly, then did not drain, eventually did nothing. Called the local repairman (we live in a rural area) he attempted to repair but said he had no access to the codes that came up. Apparently GE sold the codes to someone in a foreign country and you would have to purchase them, which he was not willing to do. Called the GE service centre in Winnipeg and they only do house calls. They would not travel the 100 KMS, and they do not have a shop where I could drop off machine. I then called GE directly and they basically told me, "tough luck". I then contacted Barkman Appliance Repair in Steinbach. Nice people. Delivered my washer to them. Had an estimate by the next morning. Over $700.00 for a new main board. This washer is 7 years old and cost around $1500.00. Another piece of scrap metal for the shredder. Will never buy another GE product.

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    Punctuality & Speed

    Reviewed Feb. 17, 2016

    I'm on my third washer of the same brand and model number (GE Washer GTWN4250DWS). I bought the first one in August. It was damaged when we took it out of the box. They (Best Buy) replaced it with another, had it delivered. The delivery guys damaged it when pulling it out of the truck - I saw this happen. It (#2 washer) screeched horribly from the moment I ran a load through. Now four months later on my newest (#3) washer it's starting to screech. I called Best Buy, they said it's passed their warranty so I called GE consumer relations and I was told they would NOT refund my money but instead would send a service man out. ON A BRAND NEW WASHER!!! I have spent time off work separate times to get a delivery/service guy out to take a peep at the washer and NOPE! So, I'm seriously ill from spending $600 on a washer that is a PIECE OF CRAP!! I'll never buy another GE appliance again!!!

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    Staff

    Reviewed Feb. 16, 2016

    Bought GE washer model GTW485ASJOWS not even two months old and it quit working. Trying to get it fixed is a nightmare. GE must think no one works. Keep getting told I have to give them a three-hour window to do repairs but they want to work on it between 9 and 5 Monday through Friday. Sorry, I have a full-time job, they need to realize if we would not buy their products none of them would not have a job. Would NEVER buy another GE product. Rude staff and even worse product.

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    Reviewed Feb. 15, 2016

    We have an eight year old front load GCVH washer. All of a sudden, chunks of wood and fabric starting showing up in the basket after spinning and the drum wobbles out of control. Sounds like something is actually behind the drum itself! Next washer will not be GE (Whirlpool, I think). It will be the old style top loader.

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    Customer Service

    Reviewed Feb. 11, 2016

    July 7th, 2017. Purchased a Hotpoint washer and dryer... Dryer kept going. Needed new timer. Washer never had a hot water wash, not ever. 3 repairman calls only to be finally told that the machine is federally (gov.) made to wash cold and warm and that we will never have a hot water wash unless (and listen to this) my 80 year old mother and myself are willing to climb behind the machine to access our cold water valve and turn it off BUT be within earshot because clothes won't rinse in hot water so she would have to climb back down basement stairs and HEAR rinse cycle start CLIMB behind washer again to turn cold water valve back on, then climb back upstairs....

    And when wash cycle ends climb downstairs again to put clothing (if it drains properly) into dryer then go back upstairs again! ALL THIS FOR ONE WASH WITH THIS JUNK MACHINE THEY SOLD ME ON JULY 7th, 2015. And when the water doesn't drain (and that happens a lot) we were told to just repeat the wring cycle again! All for one load of clothes... GE SHAME ON YOU. YOU SACRIFICED QUALITY FOR FOR CHEAP JUNK! Purchased at Lowe's in Secaucus, NJ. July 7th, 2015.

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    Verified purchase

    Reviewed Feb. 6, 2016

    In August 2013, I purchased a GE washer model #GTWN7450D0WW. Causes holes in our clothes. Machine is leaking from underneath. Repairman from A&E Factory Service this week charged me $79, but couldn't find the source of the leak. Discovered I had extended warranty. Another repairman from another company could not find leak, but ordered shocks for agitator and thought leak could be coming from bleach dispenser area. This washer is two years old - so disappointed. My last washer and dryer (Whirlpool) lasted over 20 years, with only one repair each. I purchased the GE washer and dryer at Home Depot. GE used to have a good name. Will not buy anymore GE products!

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    GE Washing Machines Company Information

    Company Name:
    GE Service Contracts
    Company Type:
    Public
    Ticker Symbol:
    GE
    Country:
    United States
    Website:
    www.ge.com