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GE Washing Machines Reviews

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About GE Washing Machines

GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.

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GE Washing Machines Reviews

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    Page 8 Reviews 830 - 980
    Punctuality & Speed

    Reviewed Oct. 3, 2014

    This dryer (Model GFDR485EFMC) broke on me the second day of use. It took GE 6 weeks+ to repair (at least I hope it is finally working properly).... along the way they had back-ordered parts, accused me of ripping out the moisture bar, changed an appointment time at 7pm the night before, sent the wrong info after they offered to extend the warranty 6 mos., and refused to replaced any appliance within the first year of purchase regardless of their inability to repair it in a timely fashion. Both the dryer and GE as a company have been unable to perform in a satisfactory manner.

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    Customer Service

    Reviewed Sept. 25, 2014

    I bought a NEW GE Washer and Dryer from HHGregg in March of 2014; I have called for service issues 3 times regarding NOT being able to use Fabric Softener due to it bleeding all over the clothes. They did have the audacity to ask if any clothes had been ruined and when I responded "I just have to keep re-washing the laundry" they stated well as long as it is not ruining clothes it's really not a big deal... EXCUSE ME! Do you know how annoying it is to re-wash what is supposed to be CLEAN laundry??

    The last time a technician came to "help" he said, "There really is not anything from this point we can do; let me show you how to properly wash laundry and make sure to use xyz softener; otherwise you will have to call Customer Relations." I let this slide for another month and became overly dissatisfied. I called Customer Relations today and Ms. April stated that the engineer she had on the other line said they would send another technician to the house and IF they found out I was not using the softener they recommended I would be charged for the visit AND the time of the engineer. WOW GE - are you threatening me and expressing your frustration with me the consumer? Now that is some A+ Customer Service! NOT! I am beyond angry and disappointed with my decision in purchasing another GE - I WILL NEVER NOR LET ANYONE I KNOW BUY A GE! WATCH OUT if you are considering! They WILL NOT take care of you if there is a problem!

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    Reviewed Sept. 15, 2014

    After 18 months of owning the GE PROFILE TOP LOAD WASHER 4.4 CU.FT., it has been nothing but a disaster! Oil and water are leaking from washer. When the washer is spinning it sounds like an airplane taking off.. (honestly, that is not an exaggeration). In the midst of the rinse cycle it just "times out".... At the end of the drain and spin cycle it starts adding water and it does this continuously so the cycle never ends!! Certain cycles do not work at all so I have to choose an alternate cycle.. (i.e. short cycle does not work any more so I have to choose another cycle). It does not clean clothes very well and I often have to re-wash the load. The washer also moves and shakes during cycle! Today I called for a service technician to come look at it and he told me to try not to use it and if I do to never leave the house while it's running... REALLY?! I am totally shocked at how horrible this washing machine is...

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    Reviewed Sept. 5, 2014

    I bought a washer/dryer in april 2013. The dryer has stopped working. And it isn't even paid for yet! Thanks a lot ge.

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    Reviewed Aug. 26, 2014

    We shopped around and bought this to replace a 14 year old washer that started having issues. Now we have more issues. First thing we noticed is this washer will not rinse clothes clean unless you always use the Power Rinse Option. This machine is constantly off balance, nearly every load (whatever the size) makes it thump and jump and rattle around. In the last 3 days it has been off balance so badly that it has displaced the entire tub inside the washer so it rubs the inside of the case. The plastic lid that caps the inner and outer tub is broken in two places where it has contacted the frame of this washer. I have taken the front off both times and there are two little ears that sit down between 2 sheet metal bars, apparently there to keep the drum from moving too far to the right or left (and also to hold the shipping rod in place). The off balance situation caused one of the ears to bend and the entire unit (Drum is suspended by rods from the upper frame of the unit, which is thin sheet metal that has bent from the off balance conditions) had shifted over about 3 inches at the bottom, causing the belt to rub on a hose in the bottom of the washer.

    Look at other reviews, here and elsewhere, you will see the same balance problems again and again. I don't know if there is a counterweight on this model of washer. If there is it does not do the job it should. We have only had this washer 16 months, we were expecting to get 10-15 years out of it. We can hardly leave the room when this machine is running for fear that the washer will move enough to pull off a hose or smash a cabinet.

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    Price

    Reviewed Aug. 21, 2014

    GE - model# GTWN4250M Hydro-Wave Energy Guide Washer. I Hate This Washer! We purchased a brand new GE Energy Guide Washer from Lowe's. We Bought this Quality Washer anticipating it would last at least 15yrs. My washer does a very poor job of getting my clothes clean. I have tried everything and nothing works, even running the same load 2-3 times and comes out the same way. Dirty!!! Since I have had this Washer many odd things have happened.... Same problems as everybody that have complaints/reviews about the GE Washer. Not enough water, Sluggish Agitation, Very Wrinkled Cloth and leaves lots of lint on the clothes that you just washed and very Dirty Clothes.... Not Clean Clothes!!! This Machine does not Clean. I would get rid of this machine but like everybody else it's too expensive to buy a new one. I Paid over $600.00 for my GE but, I will never buy "General Electric" Brand again. Soo!!! Bye GE.

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    Verified purchase
    Customer Service

    Reviewed Aug. 19, 2014

    My touch screen stop working, I ordered the replacement part #3850EA4011A. They changed the part so it now has four ports and the old one has three. I called and asked what's the deal with this and I was told "Call a repairman," "Now we have an adapter," or "you need to do this or that". It crazy they send you a replacement part that's not right.

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    Reviewed Aug. 18, 2014

    Do not purchase the GE Profile washing machine with the little low agitator. There is no water setting, so you only get what water level it deems and it is never enough. I have scum all over my clothes, and have to hand wash to get off. I hate this washer, and really wish GE would come pick it up. Of course, unless I pay for a new washer, it will continue to pretend to wash my clothes - a really crappy product. Do not buy this, even if it's free! My other GE products are much nicer. Hey, GE, bring me something that works. Thanks.

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    Reviewed Aug. 11, 2014

    GE HYDROWAVE model #GTWN4250D1WS. DO NOT BUY THIS WASHER!!!! Worst washer EVER!!!! Extremely low water level!!! Can barely wash just one set of sheets!!! Forget large loads!! Lucky if you get a SMALL load washed! Of course we purchased the extended warranty & the repair person came out said that's just the amount set by government standards!? I have to drag my water hose inside to the washer to put enough water in it just to do a medium load!!!!! Also the "computer" part of it "thinks" more than it washes!!!

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    Verified purchase

    Reviewed Aug. 11, 2014

    I bought a G.E washer in 03/03/2014 and have had nothing but headaches with it.... It doesn't wash clothes, clean clothes, go in the soak cycle without the button being pressed. Fabric softener won't release the softener even though the softener button cycle has been pressed. Water left in the bottom of washer after cycle is finished even though the lights are all off. I'm about ready to pull my hair out. G.E. replaced the washer last week and replaced it with the same product model #GTAN5250D1WW and same problems all over again.

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    Reviewed Aug. 9, 2014

    GTWN4250D0WS - Bought this washer from Best Buy about 18 months ago. Now makes squealing noise in spin cycle. A washer should last longer than 18 months. Do not buy from GE. I have a refrigerator where the ice maker stopped working after 2 years. They obviously make junk and it appears to be a corporate trait. GE used to be a brand that you could trust. People say "buy American" and when you do you get poorly designed, poorly manufactured pieces of junk that don't last. Do not buy GE.

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    Reviewed Aug. 9, 2014

    I bought the a washer on November 2011. The washer start having issue after a year and a half. The drum broke after in less than 3 years. I research the issue and like is a bad engineer design. I contacted GE on 6/22/14 and they tell me they can help me only with a discount. The washer model is WCVH4800K0WW. I think this is very bad product where GE profit selling a breakable device in less then 3 years. Thanks for your help.

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    Customer ServicePriceStaff

    Reviewed July 31, 2014

    We purchased a brand new GE energy star washer and dryer from Lowe's when we bought our new home in 2010. We decided to get a quality machine in anticipation that it would last us 15 or so years. After 2 1/2 years, we had multiple issues (spin cycle did not work leaving all water in machine and clothes soaked, not washed properly) and had to have the motor replaced. This cost us only $80 for the service call. An 'additional part' was ordered and we were supposed to have a follow up, but no parts ever arrived and no one ever followed up. After the repairs, the machine worked well for awhile but we began having the same issues a few months ago.

    A repairman came out (and I will credit GE for honoring our request to NOT pay additional service call fees) and after some confusion; he said the motor was fine, but the wires weren't connecting. He didn't have the part to fix it but was able to make 'rig it' to work as a temporary solution. He stated that he would need to order a wiring harness to fix the issue. No parts came, no follow up. So we called again; another repairman came out, he knew his stuff and quickly identified the issue and asked about the last repairman's 'fix'. He indicated that he could tell the prior repairman did some things that wouldn't fix the problem and were done incorrectly. He said to give him a week to order the new wiring harness (the same part that hasn't been ordered by the last 2 repairmen) and he would come back and install.

    A new motor arrived at our home with a bag of wires a few days later and the next week, another repairman came out and informed us that we need a new wiring harness. We know this, we have had multiple repairmen come out and tell us this, while we continually have no washing machine and are assuming that the right parts are coming. However, he said the prior guy ordered the wrong thing, the pictures they upload for ordering can be confusing, and other excuses. He was polite, but said we had to wait yet another week so that he could try to find/order the part (wiring harness).

    After a few angry calls by my husband we were finally informed that the part doesn't exist, the machine can't be fixed and we should buy a new one. We were offered $500 off some washer that would only cost us $600! What? I can buy a new one for $600 with NO discount. Highly upset that we have been strung along for so long, no washer, and no options but to buy a new one.

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    Customer Service

    Reviewed July 24, 2014

    I purchased a GE Washer- Model # GTWN4250D0WS July 2012... Right away within a few months I had issues with the agitator breaking because it spinned way to fast!!! And it was fixed under warranty with GE's service repair company. I believe it was the MOTOR that was replaced... I was told by the service tech then that the motors that come with the washers were not good!!! Well, here it is 2 years later and the motor went out again! I am very, very furious about this because I paid a good amount of $$$ for this washer (like $600)... I should not be having issues with it this soon, not for another few years or so anyway!!! I have spoke with 3 appliance repair companies who said this model with GE is very bad about the motors going out within the first few yrs...

    I believe if this is such a big issue that I am seeing & reading online and hearing from service techs - then GE needs to recall this machine and FIX the problem... Times are tough and people can not afford to pay a lot of money on a product especially from a known and trusted company - just to get bad product and service!!! Also let's not forget the motor for this washer is over $200 and that is NOT including the service call of about $80+ and labor... Looking at well over $300+ to get this machine fixed which is outrageous!!! Now I am beginning to think I made a bad choice in choosing GE and I don't think I will ever go back to GE unless by some chance they can make this right with me but I am not counting on it...

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    Reviewed July 5, 2014

    This is the second GE washer I have purchased in the past five years. The first was a low flow. I couldn't give that one away. The one I have now is a GE GTWP1800DOWW and it doesn't fill up with water and it is suppose to. Yes I unplugged it and cleaned the filter and it still will not fill up without me standing there and resetting the switch. Oh and the agitator broke after about a year after the warranty went out. I have put enough money in repair parts to send both of them dryer included to college. GE does not bring good things to life.

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    Reviewed July 1, 2014

    We bought our HE top loading GE washer about 4 years ago. After a year, we started smelling an odor about our clothes. I researched online and found some washer additives call "Smelly Washer" and Smelly Towels" products that seemed to help cut the soured smell in our clothes. Even so, when the clothes came out, they don't smell fresh. It seems now those products are no longer working. I phoned GE today to ask what to do about this problem and my nice case manager said it couldn't be their machine and it had to do with the water flow into and out of the machine. I explained to her that our plumbing was just changed to copper piping a couple of months ago. She said it had more to do with the source of the water.

    I then explained to her that my previous washer was 10 years old and had the same water source and I never had these problems. She said she had no idea what the problem was and that I could have a technician come out for $99 and he could tell me the same thing. In other words...TOO BAD FOR ME!!! I am appalled and disappointed that a company who has rightfully had such a great reputation for quality products can act like this is an acceptable practice, when we all have un-explainable rashes and allergies to our clothes. I wonder if they will think they have a problem then?

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    Customer ServiceInstallation & SetupPrice

    Reviewed June 29, 2014

    A GE top loading washer that was 16 months old, stopped spinning then stopped agitating, rinsing and spinning. This machine had extremely low usage - average 2 loads per week. A local technician came out and the motor had blown. GE Consumer Affairs began sympathetic stating that should not have happened so soon.

    After numerous phone calls, emails and one letter, I gave up. GE's best offer was to sell me a new motor at cost, I did this and they sent the wrong motor! The advocate I was working with, implied I was wrong about the motor even though I had my original technician there to install. I was informed that to get the correct motor, I had to pay for a GE certified technician service call and then GE would discount the cost of installation (160.00) by 25%. This was after I paid for the first technician service call. It would have cost me 250.00 to fix a machine I paid 350.00 for.

    I bought a new Maytag. CONSUMERS BEWARE - GE CONSUMER AFFAIRS DOES NOT HELP OR RESOLVE ISSUES. My Consumer advocate (Andrea) ended up being rude and dismissive. DO NOT BUY GE APPLIANCES!!!!!!!

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    Price

    Reviewed June 28, 2014

    Purchased this machine and the base. Always thought something was wrong with it because of the out of balance issues we had with it. The machine wouldn't spin out the water, the water ran into the bases, ruining several shoes that we stored. The noise got louder and louder, and within the week: smoke, and the smell of burning. We pulled out the warranty paperwork since we had an extended warranty and called the company only to discover the company dated our warranty to when it was purchased probably by the store and not by us as the customer, therefore, no warranty. Called a repairman who said to scrap it. What an expensive lesson to learn. GE just found themselves rated with Frigidaire.

    Never will I purchase GE products again. Your stuff is just expensive crap! Thanks for not standing behind it and ruining the reputation of a good company name. GE should consider a recall, seems like a common complaint.

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    Installation & SetupReliability

    Reviewed June 21, 2014

    I bought this from Lowes. Two years later, after some of the loudest wash and spin cycles in my life. So loud that I had to turn on subtitles while watching videos two rooms away with a closed door. Plus the main tub seal failed exactly two years and ten days after installed by Lowes. After some effort to find someone to service it, the local GE repair person said to not bother, they are hard to work on, unreliable, and the same parts typically fail time and again in shorter and shorter times. He offered to work on it but he advised me to set in on the curb and buy another machine. It's two years old, started out as loud and annoying and is now about to end up on the curb with the rest of my household trash. Very frustrating.

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    Sales & Marketing

    Reviewed June 17, 2014

    Purchased a brand new GE153 washer and dryer hydro wave. Also would like to add after my experience, couldn't find not one good review. Not one. GE needs to take this washer off the market. Anyway, used the washer for the very first time and it was extremely loud, banging around, sounds of metal scraping or grinding. You could hear this throughout the entire house. I had no idea what was going on. Long story short, upon reviewing, this washer is unacceptable and falsely advertised. Really thinking about suing. My God, it's brand new.

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    Reviewed June 15, 2014

    I have had continuous problems with the GE Profile top load washer that I have had for 3 years. I even bought an extended warranty. This was to no avail. This washer has ruined several black and white pieces and I am at my wit's end. Please advise what I can do other than suing the company for compensation for clothes and the machine.

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    PriceReliability

    Reviewed June 3, 2014

    We purchased a front loading washer & Dryer 5 years ago. I always thought something was wrong with the washer. We purchased the extended warranty. I had the repairman come out right before the warranty expired and he said "I was loading it wrong". The water leaking into my pedestal was a non-issue according to him, the shaking was a non-issue according to him. It was all because I was not loading it full enough and accurately enough. Well, 3 months after the warranty expired, it started rattling, loud noise on spin cycle, burning smell and smoke coming from it.

    My husband took it apart and the fingers that hold the drum on are gone. The cast metal you used to make this crappy part is deteriorated, it is all gone. So the water leaking in my pedestal makes sense, the rattling makes sense. The loud noise makes sense. I believe the repairman knew ALL of this and did not want to repair it for the cost of it. He knew the warranty was almost up.

    The below picture shows the defective part. I believe this machine had a terrible design flaw on this part. Who would make this out of cast metal? It should be steel. GE should recall all of these washers. A washing machine should last more than 5 years. Especially at the price we paid for it. I will NEVER buy another GE product again. It is a shame that you took a good household name and ruined it.

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    Reviewed May 20, 2014

    NEVER, EVER consider buying this washer. It NEVER uses enough water to clean your clothes. It NEVER agitates enough so that the clothes cycle from top to bottom. It NEVER fills the washer with water for the rinse cycle unless you select "second rinse. " It only "spritzes" the clothes with a few drops of water for the rinse. Worst of all, the water temperature selection is a FRAUD ON THE CONSUMER! If you select "Hot," the hot water will indeed enter the machine for a few moments - THEN cold water comes on to finish filling the machine.

    You can NEVER get a hot wash unless you trick the machine by turning off the cold water at the wall connection, and then only a little hot water comes in for a short time and the machine stops filling. Then you must open the washer lid for the hot to come back on and fill the machine. Of course, then you must remember to close the lid for the machine cycle to commence. You also have to remember to turn the cold water back on before the "rinse" cycle. Please DO NOT BUY THIS MACHINE and perhaps we can force some manufacturer accountability for misleading the consumer. This machine is an abomination!

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    Customer Service

    Reviewed May 19, 2014

    GE Hydrowave - The worst washer I have ever owned. Clothes come out with some type of dirt residue, and one spin does not sufficiently spin the water out of the clothes. And you can forget about the sheets/towel cycle, it never completely spins out water. I was shown, by a GE tech, a small plastic box on side of tub that fills up with soap scum and dirt. This is released back into the wash. He told me to use a product called Affresh to dissolve it. Well that didn't work neither did a host of other products including degreaser, vinegar, bleach, etc. My machine is less than a year old and I have had 2 service calls already without satisfaction.

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    Customer Service

    Reviewed May 8, 2014

    We purchased our GE front loader and dryer 7 years ago. Last July, the gasket shredded and we had to pay $150 for a new one, including labor. Yesterday, I went to put a wash in and during the spin cycle, it started making a loud banging noise along with smoke and the smell of rubber. I had a friend of mine who used to work for GE take a look and said that it looked like the drum and some other part needed to be replaced and that one part would be about $300 and another about $400. I called GE and they would not help me at all.. but said they could schedule someone to look at it for $99. I said "forget it". We ended up buying a new LG top loading washer.. It will be here on Saturday. I will never buy a GE Front loader again.

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    Reviewed May 6, 2014

    We purchased this unit (GTWN4250DWS) from Lowe's 3/16/12. Within 6 months, the motor burned out. Service was done under warranty and resolved. Thereafter, intermittent problems with electronics hindering the unit's operation. Finally, 5/6/14, unit fails to start as if no power related to electronics. Given my experience and the poor reviews written on this unit, I'm surprised GE has not make a recall. I'm very disillusioned with GE product and performance. Chances are high I will never purchase a product from them.

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    Reviewed May 5, 2014

    In 2007 when I built my new home, I purchased a GE Profile Washer and Dryer, believing that they were reliable appliances. I had left behind in NJ a 17-year old Maytag machine that still worked like new. After only a short time I began having problems with the washer; it would "time out" during the rinse cycle. I had a repairman come more than once; unless I could recreate the problem it could not be fixed. This has been an ongoing problem that has now become worse. I will never purchase another GE product.

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    Customer ServiceStaff

    Reviewed May 1, 2014

    My GE washing machine is 7 years old. It made a loud noise and smoke was coming from the drum. I called a repair person and he said the bearing went bad and I would need a Rear and Front Tub and Basket. Parts were going to be almost $900 and labor between $200 and $250. So I called GE on 4/28 and explained that is unacceptable for a product only 7 years old. They told me they would sell me the parts for $235 and give me a credit of $100 towards the labor or give me a discount on a new washer.

    So I emailed her on 4/29 and said that I would prefer to buy the parts. I got no response. I sent 2 more emails and then called twice. Finally I called the main number and they said that they could order the parts, but if I want them expedited, I would have to pay the shipping. I said that if I would have gotten a response to my email in a timely manner, the parts would not need to be expedited. I will NEVER buy another GE product.

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    Price

    Reviewed April 22, 2014

    We purchased a General Electric He Washer Model GTWN4250M1WS in July 2011. In early April 2014, the washer began leaking from the bottom. A local repairman spent about 45 minutes evaluating the problem. He enumerated several items that need repair, most of all specifying a transmission problem. Also, he said the the cost of repair would be worth more than the machine itself. I contacted GE with the details. A customer service rep responded, offering a discount on a new washer or assistance with the cost of repair. Our contention, however, is that a washer used by a family of three should not fail in less than three years. GE will not replace the washer or repair it free-of-charge. My wife and I do not want to pay to have the washer repaired, especially after noting the high frequency of repair ratings for GE washers - both top and front loading - by a well-known consumer magazine. We will continue to press GE for full repair or replacement. Needless to say, we will not purchase a GE product in the future.

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    Installation & Setup

    Reviewed April 16, 2014

    Prior to my present washing machine I have owned six top-loaders and one front-loader over a span of 49 years. Only the Westinghouse front loader was a problem a leaking door seal. The rest of the machines Maytag, Hotpoint, Kitchen Aid, Kenmore and Whirlpool all were passed on to needy families for extended lives when replacement washers were purchased. None ever went kaput.

    However, my current machine, a GE HydraWave, which is now in its second year, has turned out to be a frustrating disillusionment. Since installation it has failed to adequately clean clothes the way all previous washing machines had. It is embarrassing to wear tee shirts in public because they now are a dingy gray. A variety of detergents have been tried, but none seems to make a difference. I thought this to be a consequence of the washers low water volume, but even tricking the washer into adding more water does not seem to help. There never seems to be enough water. Separate bleach soaking is now required, something never necessary with earlier washing machines.

    Anything with straps bras, nighties, etc. gets snagged by the agitators fins. Thin materials get wedged beneath the fins and must be very gently removed, being careful not to tear the fabric or distress the fins because they have to be bent up to free up the entangled clothes. During the wash cycle the clothes do not seem to undulate - what is on the top at the beginning of the wash cycle remains there, never getting tumbled below into the wash water. Anything sizable - i.e. sheets, blankets - get knotted up, as do trouser legs and shirtsleeves. Snarled might be a better term. Towels get frayed.

    Too often the load goes out of balance at the start of spin cycles the result is thunderous booming akin to a band of bass drums all being beaten simultaneously. The din is very alarming! One dares not go outdoors while the washing machine is running; it should not be necessary to have to baby sit a washing machine. The plastic agitator needs a design overhaul.

    Three of the four fins broke off, not the result of any mistreatment on our part, but occurred during routine wash/rinse/spin cycles. The fourth fin is hanging by threads. Now the agitator needs replacement. While GEs HydraWave conserves water, saves energy, and is frugal with detergent, it fails to clean clothes. A washing machine is supposed to get clothes clean! To say the least, GEs HydraWave has been an agitating experience - the only thing being agitated here are the users of this washing machine.

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    Staff

    Reviewed April 6, 2014

    The washer (top loading hydrowave washer - energy star) stopped agitating and spinning, 2 months and 4 days after warranty went out. I didn't bother trying to force them to repair my washer. If they can't build a washer that lasts longer than 1 year, I surely don't trust their repair technicians. I will start making the repairs myself, unfortunately. It really angers me that an American company, with a CEO who is put on an important advisory board for the White House (Jobs Council), is in charge and influencing decisions. His job policy, build shoddy products so people will have to buy more of them - great for the economy, creates jobs because people have to replace them more often. Not really a forward thinker in the realm of environment and economy, long term. He should be spending his time standing behind the integrity of his products. Oh and by the way, he's venturing into aviation. If he puts as much integrity in his aviation sector as he does in his appliance sector, take a train!

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    Customer Service

    Reviewed April 1, 2014

    This is the WORST washing machine ever made! DO NOT BUY this machine. There are serious design flaws that GE will not address. To begin with, there is a space at the bottom of the agitator that catches bra straps, hoodie straps, panties and then tangles the garments with anything long sleeved so that pulling the clothes out is like untangling a ball of yarn. There is not enough water to clean the clothes and the agitator is PLASTIC so there is a soap residue which must be manually washed off. It is unreasonable for a consumer to be expected to wash an agitator in a washing machine!! GE customer service claims that since the washer is operating as designed, there is nothing they can do. When pushed, they will offer 50% discount on another one of their inferior products. These are serious design flaws that cannot possibly be known to the consumer until after purchasing and using the washer. I was a loyal GE customer for 35 years - not anymore. I am totally disgusted with GE.

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    Customer Service

    Reviewed March 31, 2014

    Purchased in 2011 from Home Depot and paid over $1300.00. We've been paying through the nose ever since. 3 repair calls and 3 years later, having to replace both units for failing abysmally to wash, dry and the repairmen who are "certified" are worse! Thanks GE for screwing me out of my hard-earned money!

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    Verified purchase
    Customer Service

    Reviewed March 24, 2014

    Have a GE washer model number gtwn4250dw less than a year old. Have had 2 tech look at it. Makes loud banging noise. Case # is **. Call GE; they said there was nothing they can do to fix it. The tech wrote up it washes all right, just the drum hits the cabinet on the washer and there is no way to fix it. He also said if replace, the other will do the same thing. The washer needs to be taken off the market. If I could afford to buy a new one, I would and it wouldn't be a GE or from Best Buy. I feel like it should be replace with a better washer that ain't going to make these noises.

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    Reviewed March 17, 2014

    I Purchase a GE frontloader washer & dyrer (complete set black) in 2007.Model # WCVH6600HBB Purchase extended warranty that expire 10/2014. Paid a tech 96.00 to come tell me this machine is done! Spinbasket Drive is separating from Shaft Assembly is the problem .

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    Reviewed March 9, 2014

    I purchased the GE #GTWN4250DWS machine and have had nothing but problems with it since day 1. The repair company has been out numerous times to fix it and now it is broken again. You name it and it has broken (agitator, tub, motor, start button, etc.). I will never purchase another GE appliance!

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    Customer ServicePriceStaff

    Reviewed March 6, 2014

    RE:Model # PTWN6050MOWT, Serial # TT194436G. My attempt to navigate to this page was meant only to agree with what another customer. However, since I have to give my own review, suffice it to say that my husband, a Consumer Report guy, thought this washer would be a good one. I was enthused with the High Efficiency idea and all the washers bells and whistles.

    However, we did not get an extended warranty, (Consumer Reports does not recommend these). So no repair person has come to try to correct its issues. But why should there be any it's a GE Profile! Unfortunately, I must say - Yes to lint, gray or black all over light colored laundry. White or gray lint on dark laundry. Yes to suds always remaining even with 1/2 a teaspoon of HE detergent used. Yes to soggy laundry if 5 or more, non weighty, items are washed at the same time, regardless of the 'heavy duty' setting.

    One must spin them out at least 2 times. Forget doing ' a load of towels'! My husband refers to the streaks as black residue from the agitator. This is what I think is compressed lint. The forum here seems to concur. These issues began as soon as we got the washer 3 years ago. At first, I thought it was a result of liquid fabric softener clogging the dispenser and become moldy, but that was not it. I have tried the 'clean your washer' products with no success.

    The washer has ruined items, and/or caused items to need rewashing as individual pieces on the delicate or hand wash cycles. I have looked for a discussion of why all these problems are happening but have not found an answer. This was an expensive item that I thought would be wonderful and last. Ultimately, I hate it but cannot afford to replace it. But I can suggest that people not buy one.

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    Customer Service

    Reviewed March 5, 2014

    Purchased new in October 2012 GTWN3000M2WS. Washer have had trouble since day one. Called, they won't fix it. It needs a new motor after 1 year and 2 weeks. When repairman took back off, found many used old parts inside so either it was sold as new or GE employees aren't caring about job. So, so upset I have been 6 mo without a washer because I can't put more money into fixing this one. This washer is junk, junk, junk! Will not spin our or agitate. Just sits and hums grrrrrr! My old washer was 27 years old. I raised 6 kids with them. Now it's just my husband and myself doing a couple loads a week and it falls apart. What happen to quality workmanship? GE, I'll never ever recommend or buy your products again! Customer service and quality is a thing your company past!!!

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    Coverage

    Reviewed Feb. 25, 2014

    Thank goodness I got a 2 year extended warranty when purchasing the GE Profile Washer and Dryer in April 2012! In less than 2 years, a flimsy plastic knob and a timer have been replaced on the dryer. Initially, the washer snagged and destroyed some clothes and sheets. Service came and did something and told me not to cover the short center paddle. That means you have to wash smaller loads. The wash cycles are very long (an hour or more).

    In the past, I needed heavy duty washer & dryer so did not expect them to last. I purchased refurbished sets from used appliance stores at that time. They worked better and longer than this new GE Profile set that only washes clothes and sheets for a retired couple! To think I was excited to finally have a NEW set! If I cannot get another extended warranty on these GE machines, I'll get rid of them and buy a different used set.

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    Coverage

    Reviewed Feb. 20, 2014

    I purchased my GE Washer Serial # GTWN4250DOWS ON 9/12/12 and have problems with it since day one. The problems are: water only fills up halfway in the drum; clothes don't come clean; clothes are all tangled up with other clothes; clothes are covered with lint. Top half of drum is covered with detergent/softener because water level is too low. Loud banging noises when cycles change. Loud scraping sounds during agitation. Takes too long to wash a load of clothes, 1 hour is the average. I can only put 4 towels in to wash at a time because the water level is too low. Clothes on the top don't get wet, never mind washed.

    I purchased a 4 year extended warranty. I have had service come out dozens of times and they have replaced the drum/tub, ground strap, bearing, and water sensor. I still have problems and want to get a new washer from GE. The service department is sending a tech out again Friday. I will never buy a GE Washer again. This washer is junk.

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    Reviewed Feb. 18, 2014

    Constantly off balance. Wash size does not matter. Water level does not matter. From what I have read, this seems to be a common problem and GE will do nothing. Nice. Not even paid for yet and it might as well go to the curb.

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    Reviewed Feb. 5, 2014

    I have a top load washer and the shaft broke and leaks water and messed up my whole laundry room. Sears came out and said it would be like 400 to fix it because the warranty ran out. Never again will I buy from Sears and never a GE. I originally paid 500 and would expect it to last more than 3 years.

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    Reviewed Feb. 4, 2014

    Yes we bought a GE washer from Lowe's model #GLWN2800DIWS in Oct of 2013. This washer keeps going out of balance. We all know washers get out of balance now and then, but this machine does it on a regular basis. GE's told us that you can't wash small loads in their washers. REALLY I will never buy a GE product again or buy anything from Lowe's either. They were no help in this matter either. Has anyone ever heard of such a ridiculous statement as to tell you that the fix on your washing machine is to tell you can't wash small loads. The machine states right on it small, medium, large, xlarge on. How stupid does GE think we are?

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    Reviewed Feb. 4, 2014

    My husband replaced the old top loader washer with one that he did not realize was an HE model. We end up adding extra water every time, there is not enough water to get the clothes clean. The dark clothes usually end up with detergent spots since there is no true rinse cycle.

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    Reviewed Jan. 28, 2014

    Seems like a lot of consumers are having the same problem with this washer. The bolts that hold the nut in place all break off and cause it to smoke. I am glad I was home before the house caught on fire but the whole basement smells like smoke.

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    Staff

    Reviewed Jan. 15, 2014

    6 MO old GE Washer Model GLWN2800D1WS serial # LA111944G - This is the replacement washer the local retailer gave me to replace the 1st one when the paddle broke and tore up a load of laundry. The 1st was just a couple weeks old. This one at first was off balance repeatedly jumping around wildly on the floor so I figured it had a touch balance on spin cycle and was very careful to make loads even in the barrel (The paddle design looks bad to me as clothes can get caught by the bottom of the paddle and bunch up. I have 180 IQ and not being the average housewife I investigate things when they are dysfunctionate). But yesterday I put a load in, turned it on and left the house. Four hours later my husband came home and found the washer overflowing (rinse cycle) and both floors of our home flooded.

    I will be filing a complaint with the BBB (which GE must resolve or the complaint will stand publicly) and I am writing an Official Complaint letter to the GE Board Of Directors (which must be read and put into the official record of minutes). I will also be contacting the retailer for a replacement. I just searched the web and both of the issues I had with the bouncing and overflow, to find 'numerous' online complaints for GE washers. I found a site that will investigate for class action and filed to participate since my floor pucker and dimpled and will need replacing.

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    Reviewed Jan. 12, 2014

    We have a Hydrowave CTWN425OD1WS top loader. Don't like it. No timer, has a super load setting but only fills up half way - so I am adding water - always a fun thing to do when it is a new washer. Our Duet broke and swore would never do another side loader machine due to the washer not using enough water. I did not know they now do this with top loaders. Obviously a woman never scrutinized or tested this machine before they put it out to unsuspecting consumers. Don't buy it. Not sure what to buy. It's a shame as GE used to be a good brand. The issues are with engineering and design. It just doesn't do the job!

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    Staff

    Reviewed Jan. 11, 2014

    GE sure does have good engineers to design their parts to break just after they go out of warranty! My washer is only 1.5 years old and the transmission shaft for the agitator broke. I researched it and found this is very common... After a week of calling and dealing with the claims people and telling them what's wrong and asking what they can do for me like at least goodwill warranting the part, I've gotten nowhere. You would think a big company like GE would care about making good products and standing behind them but they are not! I will never buy another GE product again!! Regretfully I bought all top of the line (or so I thought) GE appliances at this same time when I bought my house. I was hoping to pay a little more up front and not have to worry about them being a struggling new couple, but now I'm not confident in any of them. DO NOT BUY GE APPLIANCES!

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    Customer ServicePrice

    Reviewed Jan. 11, 2014

    I bought the Profile series washer and dryer. I wasn't satisfied with the performance on how the washer cleaned. I had an old Maytag and that was a work horse but it didn't look pretty so I replaced it. I called GE after a few weeks using the washer that it did a poor job cleaning my clothes. The technician came and said everything was normal. I wish they just gave me a different washer. Right after the extended warranty was over, the washer kept flooding. Call GE and paid $100 to let a technician do a diagnostic. He didn't even do anything but turn it on and told me it's a transmission problem which will cost $500!!! As much as buying a new washer. GE needs to do a better job with their products. I got a 100-dollar voucher to use on another GE but I would never buy them again and anyone who wants to save money... then don't buy their stuff!

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Jan. 2, 2014

    I am so angry with GE and their repair practices. I bought a GE washing machine April 30, 2013. A couple of weeks before Thanksgivings, it broke. I contacted the department store I bought it and they gave me the number to GE to schedule a repair appointment. It was two weeks before I could get an appointment and then the serviceman came out and had to order parts. He stated that because of the holidays the earliest he could come back out was December 31, 2013. On December 31, 2013, I received a telephone call stating that the serviceman could not come out and I would have to reschedule. It has been downhill since then. It is now January 2, 2013, and I am still being given the runaround and my washing machine is still not repaired. I have contacted GE customer relations who states this is the highest that I can talk to and the only thing she can do is reschedule a repair date. This is crazy and I have now been without a washing machine for about 6 weeks with still no appointment. Whatever you do, do not buy this appliance!!

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    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaff

    Reviewed Dec. 19, 2013

    I am filing a complaint for the service that I have received from GE about getting my washing machine fixed. I purchased a new GE washer from Lowes last May 2012. At the end of November 2013 the agitator came loose from the washer. I called GE the week of November the 25th I was scheduled for service on Wednesday November 4th. A technician came to my house and walked right in and knew what was wrong. He said that it was the transmission. He left me the number to Consumer Relations and told me to call them and see if my parts and labor would still be covered under warranty and he would go back and get the parts ordered.

    When I called the lady that I spoke with was really nice and said that my parts would be covered and that she would give my 50% off the labor. I told her that I wanted to know how much the labor was going to cost before I scheduled an appointment. She emailed me for three days following our conversation letting me know that she had still not had a returned call from the technician. So I called on the 9th to see why it was taking so long. The lady that I spoke with said that the parts were ordered and were scheduled to be delivered to my house on the 10th and that the technician would be there on the 10th to repair my washer. No one had contacted me to let me know that I had an appointment schedule. My husband and I have full time jobs so a phone call to schedule an appointment would have been nice. The lady told me that the next appointment would be the 21st. Another week out.

    Keep in mind I have been carrying my clothes to the laundry mat since the end of November. So I asked to speak to a supervisor. The supervisor was able to schedule me for Monday the 16th between 1 and 4 and was willing to cover the cost of all my repairs and send me a $50 check. I was very grateful. I requested to be the last call on the 16th. I left work on the 16th and arrived home a little after 4. I received a courtesy email from Sheila checking on my service that day. I responded letting her know that no one had showed up to fix my washer. I called GE around 5 to see if my technician was still on a call and the lady told me that someone had cancelled my service for the day but she could not tell me who it was. So not only does GE schedule appointments for customers without contacting them but apparently they cancel them as well. So now my next appointment could not be until Dec 27th.

    I contacted my local news station to help with my situation because I was at a dead end wall. I was being put off over and over again because of mistakes made by GE. The news lady contacted customer relations and when I returned the call all of a sudden GE can send a contractor - The Trading Center - to my house and they can come on the 19th. Oh.......so now you tell me that 3 weeks later. So the lady at GE set up service for me through the contractor for the 19th and she told me that they would contact me with a time. On the 18th and the morning of the 19th I called and left a message for the contractor. I have gotten no response. So I called GE back the morning of the 19th. The lady also tried to call the contractor and got no answer.

    I am extremely frustrated because someone is suppose to come to my house today to fix my washer but I have heard from anyone. I asked the girl from GE if she knew if the contractor was open and she said no. I tried to call GE corporate and what do you know I end right back up at consumer relations. The gentleman on the other line tried to call the contractor again and they did not answer. I asked him if he could go ahead and schedule for a technician to come to the house on the next available date in case no one showed up today and he said he would have to cancel my current appointment in order to do that. So here I am, still with no washer almost 4 weeks later and still having to lug laundry for a family of 4 to be cleaned. Every time I am given to a supervisor it is a voice mail. I have never received such poor customer service from a company. Please help me get my washer fixed ASAP.

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    Reviewed Dec. 18, 2013

    I am so angry with the GE company! I bought this GE Hydrowave Washer from a Sears Outlet store and it can't be returned. I'm very upset that this washer has a "super" water level setting but doesn't fill to the level of a normal washer. I understand that it is a water saver but the "super" setting is very misleading. It's tearing holes in my towels and now one pair of cargo pants has a small hole in them. I will never buy GE again! Never! Every load has to be a small one!

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    Installation & SetupPrice

    Reviewed Dec. 11, 2013

    Leg and Platform assembly damaged by counterweight. Washer bought at Home Depot October 2012 (14 months old), 1 year parts and labor warranty. The leg and platform assembly has two threaded bolt holes in it, a metal bracket that holds the counterweight in place is fastened by two .25" dia. bolts to these holes. Problem is that the leg and platform assembly metal is not thick enough to allow enough threads to support the counterweight. The bolts pull through the threads allowing the counterweight to fly around inside the washer damaging other parts of the washer and its wiring. To fix just the counterweight problem, you would need to replace the leg and platform assembly. The part costs $ 246.00 + the labor to install this part.

    You would need to completely disassemble the washer to replace this part. I am not an Engineer but if you replaced the leg and platform assembly with the exact part in the washing machine, the same problem would happen again because the metal is too thin to support the counterweight. The washer is a write off because of the cost of the repair and the fact that the repair won't fix the problem. Also the counterweight can and will if not quickly rectified cause other problem with this washer because the motor, wiring and other components are in the same area as the counterweight.

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    Reviewed Nov. 19, 2013

    No one has been happy since you started piece assembling your products. Eddison while a fascist would be turning over in his grave if he knew what you've done to his company.

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    Reviewed Nov. 14, 2013

    I purchase a GE hot point at local Lowe's store in my city. Within less than 4 months it stopped washing, only filling the tub with water and draining. I use this washer only for myself. There is no excuse for such a horrible washer. Should be recalled and pulled off the selling floor. Lowe's has been helpful in, but this model should not be sold in their store.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2013

    I just purchased and had delivered/installed a GE Washer GTAP1800D0WN. I have never owned a GE product - all my washers and dryers have been Inglis Liberator and have lasted 20-25 year - I have only purchased 2 sets in my whole life and I purchased a set for my mother about 5-6 years ago. Needless to say, extremely happy with them but finally the Inglis washer went about 2 weeks ago - the gas dryer still was chugging along but I waved good-bye to it as well. Went to do my first load of wash in the new GE this morning - delicates, small load, gentle agitation - it started to give some big bangs and then sounded like it was washing gravel, for a while, and then stopped so I never paid it too much mind.

    Went to do my first regular load of wash and the banging and gravel noises continued the whole time the machine agitated. Looked up a troubleshooting tip which said that the noise could be caused from a shipping bolt. I am no way mechanically inclined plus, I'm sorry, I just bought the darn thing so I'm not going to do anything myself. I called the appliance store and explained politely but when I got hemmed and hawed as to what the solution would be, I got a little perturbed and said, a little louder, that I wanted it looked after right smartly or I wanted a new washer.

    My husband let me know this morning that he thought it was used because it came with old hoses - it got me thinking that maybe it was as I did not get an owner's manual nor a registration card whereas with the dryer, I received those items. I knew the washer pricing was "scratch & dent" but my understanding is that "s & d" is still new, never used, just some scratches/dents in the outside body. The appliance store owner told me not to be bitter with him as he was just a salesman.

    I was impressed. To give him points though, he quickly stated that he was just trying to think through the process of how he could get out here and how he could also come with a new machine in case it was not the shipping bolt.

    Reading all the reviews on the GE products has actually frightened me and I just don't want to see my money fly out the window. From all the places I went in search of washer/dryer, I was told by all that I shouldn't expect any more life than 8-12 years and that's if I'm lucky, the dryer should last 20 - how very sad this diagnosis is. Anyway, long story short (as the story has not yet ended) through all these reviews, I have not been able to find out anything about this model - am I missing something or is this the only model that is excellent?

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    Staff

    Reviewed Nov. 8, 2013

    I bought a GE machine and it flooded my room on the first try. I did not want it repaired; instead I switched it for another one. The second machine started vibrating a few months later. I assumed it was out of balance due to the clothes. But no matter how they were adjusted it continued. I finally called a repairman. He stated the machines were bad and made in Mexico for cheap and then sold them for a huge profit. He recommended not to bother fixing it. I then called GE and told them what I had been told. One escalation person said she would send a GE repairman and if it couldn't be fixed she could authorized $250 towards the purchase of a new one. The repairman said he could fix it for $190, then the price came down to $140 after the escalation person talked to him. He strongly suggested that GE should pay for the entire repair since the machine was so new. When I told this to the GE escalation person she refused to even considered it. This machine is used once every two weeks at most. There is no reason for it to have broken so soon. It is barely one year old. GE knows it is producing inferior products and is failing the consumers. All I want is for it to be made right.

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    Staff

    Reviewed Nov. 8, 2013

    On August 23, 2013, we purchased a Unitized washer and dryer on the Home Depot website. The unit was delivered and installed, by Home Depot people, on August 25, 2013. After only a few uses, the dryer no longer worked. A service person, from GE, came to look at the unit and advised that something was wrong with the vent, in the condo, which when it reached a certain temperature, caused the dryer to be damaged and unusable. They said that the damaged parts, in the dryer could be replaced but that the same thing would happen again, when the dryer was used.

    We checked with the management office for the condo community (at least 200 units) and they had never heard any such thing or ever experienced this problem. When we got back with GE, we were then told that either the vent, to the outside, was blocked or that it exceeds the allowable distance of 16 feet. In order to ensure that there was nothing wrong, with the vent, we had it checked, at our own expense. We were advised that there was nothing wrong, with the vent itself and after cleaning the entire system to the outside of the building, we were advised that there was very little lint in there, certainly not enough to cause any type of problem. We have checked the instruction booklet regarding this issue. The recommended maximum length is 33 feet with one elbow, 22 feet with two elbows. Therefore our vent system is within the recommended maximum length.

    GE came back a second time and replaced the damaged parts and told us the dryer could not be used above the delicate setting and even then, may not work , very long. Now there is burning smell when even used at delicate cycle. We are very afraid it could cause fire, so we stop using it. We are now approximately 2 month past when the dryer first became unusable. We made multiple trips, the approximately 50 miles to Wilmington, DE to try and rectify the problem. We made a good faith purchase of a GE product, from Home Depot and have had nothing but problems, since. We are now, almost a ping pong ball being bounced between, GE and Home Depot, each denying responsibility and more than once changing their stories. We have, from the outset, made it clear that all we want to do is get the useless unit returned, get credit for it and purchase another unit from another manufacturer. The complete lack of cooperation, from GE and Home Depot and what, at times, certainly seems to be their dishonest business practices have made this impossible.

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    PriceStaff

    Reviewed Oct. 25, 2013

    I have purchased two front loading washers from GE over the past 2-3 years. After 2 years, one stopped working, would stop mid-cycle. Repairman said the motherboard was gone, better to buy a new one, very costly to replace. This month my second one broke, same problem as the first. This cannot be a coincidence that both washers have the same problem. Now I am out $2000. We got very little satisfaction at GE. An appliance person said the HE washers that are push button (computer) have this problem and are extremely expensive to repair. I will only buy the manual turn ones from now on. Never a GE!!!

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    Reviewed Oct. 21, 2013

    I had my GE front load for less than two years. Live alone, do laundry about once a week or less. This thing self destructed. A Concrete brick on top of the drum sheared off the "plastic" pillions, fell down behind the drum, ate the pulley and the belt and was beyond repair... NEVER buy one of these pieces of junk without a warranty. I'm having mine replaced by the warranty company and will never buy GE again in any way shape or form... The repairman said that he was working six days a week, trying to keep up with orders... This is indicative of the trash being sold to the American consumer. Welcome to "New China". Couldn't wrap my brain around the fact that in the computer age, we are using bricks as counter balances... Primitive.

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    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 17, 2013

    This GE Profile Washer PTWN8050M0WW was purchased as part of a pair on Jan. 19, 2012 for $2096.90. It was the best top load model at the time sold at Lowe's. It was delivered on Jan. 23, 2012. On Oct. 3, 2013, the Infuser Assembly (the thing at the bottom of the tub that moves the clothes around) broke free. I called GE to inquire if this was under warranty. They could not tell me. They said I had to schedule a repair visit at the cost of roughly $100 to determine if it was a warranty item. I declined to schedule a visit at that time. I did some disassembly to determine what part had broke. The stud on the top of the Mechanical Housing Assembly had sheared off. The Infuser bolt attaches to this stud. I called GE back with this information again to inquire about warranty status.

    Again, they suggested I schedule a repair visit. I did not need a visit since I knew what part had failed. Eventually, I was told that this part was not covered. I inquired as to how much it would be to buy the part from GE ($360) and how much it would cost if they came out and fixed it ($700 plus any additional). I feel a $1100 plus washer should last more than 19 months without needing a major repair. Fair warning to anyone considering a GE appliance, buy the longest warranty possible. You will need it. This washer was manufactured in Korea. This is not the GE of old. At least the phone reps were pleasant.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2013

    I've had this GE washer model whdvh660hww for 5 years, never spun right, always off balance. Had to run to hold it in place every time I did a load of laundry. It's been this way since day 1. I thought it was me not loading it right, too little or too much of a load. Smelled burning rubber last week, called service man in. Said I need a new rubber sleeve. We ordered a new one. Guy came back to fix it. He took washer apart and noticed the drum was bent due to some kind of shaft was broken (back of drum has a Y, one of those lines in the Y broke). Called me the next day with price to fix it - about died! Drum itself would be $600.00! Shaft $200.00, service call to fix $250.00! I am buying new but will never ever buy GE!! GE can Suck on a......!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2013

    A washer/dryer from GE was delivered to my home September 29, 2013 and the washer made a lot of noise and also shook. I called GE Monday, and they said they would send someone over to look at it. On October 1, 2013, somebody from GE came out to look at it. (Thank God this was an honest employee.) He said that it must have been dropped, and the damage is not fixable. October 2, I spoke with somebody from consumer relations and she told me to look online and find something else. She gave me two model numbers that were not compatible with my home (I need electric and she showed me gas products). Finally, after many hours on the phone, I spoke with a GE rep and she said they will refund me my full money back.

    We scheduled a pick for Oct 5, nobody came to pick it up. Then we rescheduled for Monday, October 7. Again, nobody showed up. They stated they had the wrong address. It was rerouted for October 8. I called numerous times from 9:00am-4:30pm and nobody came, and each representative stated there was nothing they could do. I have explained that I am nine months pregnant (due any day) and that I need this taken care of before I go to the hospital. I have rescheduled Dr.'s appointment and kept my young daughter from going to school so that I may be home. I feel they are giving me the runaround so that they do not have to come get their broken products and that I will be stuck buying a washer/dryer that is broken.

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    Customer Service

    Reviewed Oct. 3, 2013

    I had to purchase two washers from GE within the past two years. I purchased a top loader GE machine at the end of 2010. In June of 2011 I had to have the machine replaced because it kept leaving residue on my clothing. I had to make up the difference in the purchase of the new machine which was a front loader, suggested by the salesman stating the this was the Cadillac of washers. The motor on my front loader GE model #GFWN1100L1WW, serial #FV2067197 died just after the warranty expired in August of 2013, only after I had to have the machine repaired when it stopped spinning less than a year after purchase.

    At this time I felt that GE should have replaced the washer free of charge, but they refused. I lost confidence in their repair service because this was the second time that the machine required repairs. Then they offer me to purchase a discounted machine; however, I would have to pay the difference on the new purchase with charges for shipping and handling to the tune of $414 on the first offer and $240 on the second. After talking to several technicians and writing letters to the corporate office, I am convinced that these people are selling merchandise that they know is not worth the money that we the consumer pay and their warranties are keeping them in business.

    I have gone back in forth with GE on this issued for two months (August and September 2013). They ignored my registered letters that I mailed and now that I couldn't get any response from the CEO, they’re starting the process all over again. Again they’re coming to examine the machine for the second time even though they have my repair issued on file. This is the second machine that I have purchased and the second time they've had to repair the second machine. They've taken my money and have taken advantage of me. Years ago, customer satisfaction was guaranteed and companies valued their customers. But these days, buyer beware and save join all warranty clubs.

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    Reviewed Sept. 29, 2013

    Purchased new GE 3.9 top loader last year at Lowes and have not liked from day one. The main problem is the spin cycle sounds like combat boots banging around inside. We convinced ourselves it was a new self-balancing mechanism and have continued to rearrange the load manually ever since. Now the sound is unbearable. After research it seems the concrete counterweight is probably broken. I moved the appliance from the wall and indeed found concrete dust on floor. Other parts might be affected by the banging as well. Machine now out of warranty. Will not buy another GE product.

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    Price

    Reviewed Sept. 27, 2013

    I want to second this complaint. I bought the GE washer on 05/17/12 and the inner plate/agitator broke already (just like the pics). It is an expensive washer and even more expensive to fix with extremely poor design/products. After buying GE washer/dryer/dishwasher, I will certainly stay away from GE products.

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    Installation & SetupPrice

    Reviewed Sept. 26, 2013

    My washer failed due to a broken drum spider support. The engineers at GE have designed the washer to have a pot metal support for the drum. Having two different metals immersed in acid water causes the weaker metal to decay, to be eaten away by the electrolysis that happens while washing clothes. The unit is doomed from the day you first use it and the frequency of use hastens the failure.

    If you buy this appliance from GE it WILL fail and the repair is $500 for the replacement part and the installation takes hours. I asked for help and they want to sell me the part to address the design flaw. I feel that paying $200 for the discounted part and $300 labor is more than the washer is worth. I’ll be posting many, many complaints against GE to discourage others from buying their products as I feel this is by design to have the product fail.

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    Reviewed Sept. 25, 2013

    I have the GE Hydro Wave Quiet agitator washer system. I gave them the benefit of the doubt. I bought it in May of 2013. This is September. I thought I was not using the right settings for the loads but after beating myself up I know now the washer will not wash a nice size load of laundry like my old washer. It is a large washer top loader but in order to have a nice amount of water to agitate I have to split a load of laundry in half and wash two loads where before I could wash 5 pair of jeans and a couple t-shirts.

    I called a repairman. He came out and told me it is what it is. It has ripped off bra straps, broke the plastic strap holder on one bra, and my bath towels are getting torn. Hate it. They need to start over. 11 inches of water in a empty washer does not work. When you put in your laundry it gets sucked up and it is like washing on a rock in a muddy river. It will be cheaper for me to go to the laundromat. $1.75 for a load for three loads that I would have to divide up into six. I want my money back but where I bought it closed. And I don't think the guarantee is with them. It is with GE.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2013

    Purchased this unit in 2006. Other than a sometimes irrational spin cycle and front door seal (boot) replacement, there have been no major problems - till now. Seems that the main bearing is shot; this happened without warning. During the spin cycle, the machine developed a loud banging noise and began vibrating very strongly. I unplugged it immediately.

    I did a bit of troubleshooting to see if there might be a fairly simple solution, but such is not the case. The noise and vibration happen whether the machine has a full load, or a small load, or even when there's no load. I checked the springs supporting the drum and they're both intact. Checked the four 'shock absorbers' under the drum and they're all working properly.

    Today, I called Customer Care at GE to see if there are any recalls or what, if any, recourse there may be. No recalls, but and they offered 1/2 off on parts and labor after a $94.95 service charge (refundable if I have them do the repairs). I declined to make an appointment, informed the very nice customer service person that I'd prefer to have a new machine since this major repair shouldn't be needed after only seven years. In my opinion this GE washer is a piece of junk. I'll be buying a new washer - and it won't be a GE.

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    Customer Service

    Reviewed Sept. 23, 2013

    I bought my washer and dryer from Midway Appliances. I started having problem not long after buying. The washer was doing a lot of shaking real bad. Midway put another drum on the washer that did not help. So I call them out 3 more times. They said I was setting the washer on the wrong setting. Then I found out last week that it was on recall and GE came out and change the speed setting and will not do anything about the shaking of the washer. The washer was on recall shortly after I bought it. I want a new washer.

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    Price

    Reviewed Sept. 16, 2013

    We purchased a GE® 4.1 IEC Cu. Ft. Colossal Capacity High-Efficiency Washer almost 2 years ago. Looked great - reviews (in hindsight) absolutely stunningly awful. RUN, DON'T WALK from this huge pile of junk metal. Hose/Repair after such a short time cost more than a new washer. GE, you should be ashamed of yourself for selling such a vile piece of machinery.

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    Customer Service

    Reviewed Sept. 11, 2013

    My experience with GE and Washing Machine model GTWN4250D0WS and when I called GE was the same as another user. I purchased a Washing Machine from Menards in August 2012. I also used the machine once a week. It started to make a loud scraping sound and the basket had dropped down and was scraping the bottom. The repairman came out June 2013 and replaced the shocks. It is now September 9th and the machine is doing the same thing. I called GE. When I contacted GE, I spoke with Lorena. She then stated that since my warranty expired August 1st, that they would give me 50% off on the part and $50 off on the labor. I only wanted them to send the repairman back out to fix what was not repaired the first time. She said it would cost me $84.95 just to come look at it again. She said that they are going to take 50% off the part and service. Why not just send the repairman back out and honor their guarantee on parts.

    She told me that her offer had a 7-day expiration. I don't think that it is fair that I have to now pay for a service call when the problem was not fixed while I was under warranty. Now they offer me 50% off parts when the parts I received are still under warranty.

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    Staff

    Reviewed Sept. 8, 2013

    We have a GE Front Load Washer that we purchased in 2006, and seven years later, the bearings are completely shot. The parts are under warranty, but by the time we pay a repair guy to replace the bearings, and whatever else he might suggest, then we can just buy another machine. The odd thing is that we stayed in a beach rental house this past July (2013) which has an older ('80s model) top load washer in it, and it washed the clothes just fine!! As far as we know, that ole GE washer is still getting up! My point is that I totally expected an $800 machine to last more than 7 years!!!

    Another issue with these front load machines is that the rubber gaskets tend to dry rot and collect mold after a couple years of usage... even when you clean them regularly, keep them dry, and leave the door open. We spoke to a Lowe's salesperson to get an idea of the best and worst machines to consider going forward, and to our surprise our local Lowe's refuses to carry ANY GE Front Load washers now. Apparently, Lowe's was plagued with more returns than sales on the GE Front Loads, so they no longer stock them. In GE's defense, many of the major brand front load machines have these same issues. We will be going back to a TOP LOADER, and unfortunately it will not be a GE brand due to the customer reviews placing GE at the bottom of the list!! GOOD LUCK and Research before you buy!

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    Reviewed Sept. 8, 2013

    I bought my washer in April 2013. By July, I had started having problems with it. Boy do I wish I had checked the reviews on it. I checked for troubleshooting on it and found on GE's website that they even have instructions on how to (reset) it. OK, thinking that it may be an on time thing, I reset it. Wrong. I now have to reset it about every other time I use it. Yes, I put in a complaint on it with GE. They immediately put in a service ticket on it and sent a serviceman out on it. After checking the machine, he said it has a faulty board on it and he will have to order it. Meanwhile, I'm still resetting this piece of garbage. GE should have to replace this thing instead of sending out service people to service it until its ONE year warranty runs out.

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    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 3, 2013

    "WE WANT TO BE A COMPANY THAT IS ALWAYS GETTING BETTER. A company that understands where it fits in the markets and in society and appreciates its responsibility to both." ~ Jeff Immelt, CEO of GE

    Either Jeff Immelt is a liar or his employees are mistreating customers behind his back. Regardless, something is very wrong.

    In 2008, I bought a brand new GE Profile Frontload Washer and Dryer set from Lowes for over $3500. (Yikes!!) I have never had any trouble with the dryer. The washer, on the other hand, has never worked properly. Over the last 5 years, I have had to call to have it serviced multiple times - once within the warranty period and a couple times after the warranty had expired. I have had to pay a few service call fees, but the repairs themselves have always been covered. I’m guessing this is because nothing was ever actually fixed on it. The detergent does not dispense properly from the pedestal, if at all. The clothes are often dripping wet when the cycle ends, and I have to run them through an additional spin cycle. Sometimes the washer will stop mid-cycle and just shut down completely. Over the last 5 years, I have seen my clothes get dingier and dingier from the sub-par performance of this washer.

    Two weeks ago, something snapped in the washer. No longer was it “not working properly;” now it was not working, period. My kids said they heard a loud noise, and when I opened the door to my laundry closet, there was smoke coming from the washer.

    I called GE and spoke with Carsen. It turns out there is a RECALL on my washer! Nothing could have surprised me less. He took my information and told me that a part - a computer part to sync up to the washer’s computer - was being shipped out to me. He also gave me the name of the service company (Bob’s Appliance Service in Westbrook) that would be coming out to my house. Three days went by and I had not received anything in the mail. I called Bob’s and they had no record of a dispatch from GE. I had to call GE to get the [dropped] ball rolling again!

    A few days later, Bob from Bob’s Appliance came out to address the recall issue. After thoroughly examining the washer, he stated that it wouldn't be worth fixing. It would require parts and labor costing more than the price of a new machine. “Thank God!” I thought, “I will finally be rid of this piece-of-junk machine once and for all!”

    I called GE while Bob was still here. I spoke with them. Bob spoke with them. It was made clear that this machine was broken beyond repair. I was told that someone from GE would get back to me later that day, and if I were getting a new machine, it could be delivered as early as Tuesday. Yes, Tuesday - today. I did not get a call back that day. I waited and waited, and no call came. Finally, I called GE to find out the status of my complaint. Was GE exchanging my machine? Um, no.

    GE said that since my machine IS repairable, it is going to be repaired. (Even a “totaled” car is repairable if you’re willing to put enough time and money into it, people. That doesn’t mean it’s the wisest choice.) Nope. Not wise at all, but… I was told that the part - the parts - the ENTIRE drum assembly! - was going to be overnighted to me and my washer was going to be fixed.

    That was last Thursday. Today is Tuesday. Remember Tuesday? It’s Tuesday here at my house. Guess what hasn’t arrived at my house? A drum assembly! In fact, I haven’t received anything from GE - - except a duplicate part from the original phone call to GE. Not helpful.

    So, I called GE again today (do you see a pattern here?) asking where the ‘overnighted’ drum assembly might be. I knew it wasn’t at my house. But it turns out it’s not even at GE’s house. It’s on back order. Until December. DECEMBER! D.E.C.E.M.B.E.R!!! That is unacceptable! Completely unacceptable! This is a broken GE product. It is broken due to a recall from GE. There was an error in the way it was manufactured. It is not my fault. And yet, I am being made to suffer.

    GE: Just ‘fess up and admit that the original washer was a piece of junk. Give me a new one. I’d prefer a Maytag or Whirlpool, but if GE’s are all you have, I’ll take one of those. One that works, please.

    I told the woman on the phone today that I cannot be without a washer until December. I have a husband and 6 kids, and the nearest laundromat is 20 minutes away! In the last 2 weeks, I’ve spent nearly $40 doing my laundry someplace other than my home because the GE washer in my home is broken! And GE won’t even reimburse me any laundromat charges! But don’t worry… someone at GE is “looking into it” for me.

    Everyone I speak to at GE is very friendly. They are very sympathetic and apologetic. The “Sympathy and Apology Training” classes must be top notch! However, there seems to be no department at GE to actually address problems or make things right.

    If GE does manage to make this situation right - if they can somehow see through their idiocy and replace my machine - I will not take back all the nasty things I’ve said about them because I’ve said nothing untrue. But I will tell everyone that they finally did the right thing… But I’m not holding my breath. I try to see the silver lining where I can, and I see two great things that have come out of this ordeal. 1) Thanks to the laundromat, I have been reminded how clothes are supposed to smell, look and feel when they are actually CLEAN. 2) In telling this story far & wide, I have high hopes that no one else will have to go through what I have gone through. Learn from me, don’t buy GE! In fact, that would make a nice bumper sticker! Thank you for reading this letter!

    PLEASE NOTE: I have every intention of sending this letter to the Better Business Bureau, several area newspapers, all the local tv stations, and countless friends and family members. It will also be posted on GE’s Facebook page as well as my own Facebook timeline.

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    Installation & SetupStaff

    Reviewed Aug. 30, 2013

    Washer model WHRE5550K2WW - I contacted GE about the malfunctioning machine. My wife had been using it for three years, never realizing that the machine was not washing or rinsing the clothes. After watching the machine cycle through its wash and rinse cycles several times, and having to manually agitate the clothes... I called the GE help line. I spoke with a nice male volunteer who agreed that it was a complete engineering failure.

    I informed him that I had to manually fill the tank by holding the water level knob to reset - since it only filled the tank halfway - regardless of the size of the load. The agitator only vibrated the clothes on the very bottom of the load so the clothes on top merely moved slightly.

    The rinse cycle was a complete joke. Water would enter... in what was called a 'rain water rinse'... Meaning that the water came in, hit the clothes on the very inside of the spinned dry clothes against the tank and then ran out. The tank never filled nor did the clothes get agitated in a tank of water. So, they never really got rinsed.

    He agreed that what I was doing was about the only thing to do since the machine did not wash and rinse as one should do.

    I then sent an email to GE and some days later got an email from a representative. After going back and forth about the problem without resolution, I finally threatened to file a class action lawsuit. She then said further research had revealed that they could send out a new agitator and motor. Those parts were sent and installed by a local tech at no charge to us.

    They did not fix the problem. The tank still fills only half way. The bottom clothes are the only ones agitated. The big change is that the 'rain water rinse' now is a normal rinse - though the tank only fills half way and the clothes need to be manually agitated... as they do in the wash cycle. I was told by the volunteer that the machine was manufactured to meet the requirements demanded by environmentalists. Well, GE created a worthless machine, and the environmentalists have caused more problems for everyone than this effort prevented.

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    Installation & SetupPriceStaff

    Reviewed Aug. 24, 2013

    We have purchased almost everything in our kitchen from GE. It used to be a very good product, but as we had the service people down to figure out why our washer was dead in the road, we were told after I tried to fix it on my own paying 135.00 dollars, trying to save myself some money, for a new computer board, which is non-returnable, a friend told me he thought that’s what it was, the one on the top side behind the knobs, my bad there. The tech said they used to put inline fuses in them to protect the motor but they stopped doing that, so we were told the motor was burned up, at a cost of almost 400.00 dollars, excluding labor.

    So the price I paid for the computer board plus the 95.00 dollars service call equals out to 230.00 dollars, without purchasing the motor and having it installed in our 2011 GE washer, which gets used two times a week and as I read the other peoples reviews GE doesn’t do a very good job backing their product. I can go out and buy a new one for that kind of money. So when it all comes down to it would have cost 630 dollars in my 2011 GE washing machine. I talked to the service tech; he tells me he has replaced a lot of motors on the GE washers which also have a computer board on the top of the motor. So where does the moisture from the washer go?

    He says one lady has her washer out on her back porch and has replaced two motors on her washer, it’s a GE also. So all that said, it’s time to go out and shop for another brand since mine is unrepairable because of the cost of getting it fixed back up in running condition. Our dryer is squealing, I think there are bearings going out of it, but it still works so far, our 2011 GE dryer. The tech did not look at the dryer by the way. That’s just what I'm thinking, to be fair with GE corp. but the longer it runs the louder it is. We go to the Laundromat now to wash our clothes and bring them home to dry them until we can get another brand washing machine.

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    Reviewed Aug. 21, 2013

    This GE front load washer is a disaster! Unfortunately we have limited space therefore front loader is needed. Any recommendations please let everyone know.

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    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2013

    Worst appliance purchase I've ever made! First of all, the washer was delivered 2 days late because their truck delivering to Home Depot broke down. Bad omen! The washer did 4 loads before it broke down and wouldn't spin water out. Repair tech came and it worked fine. He basically told me I was crazy because he couldn't find anything. 2 weeks later, not only wouldn't it spin water out - it wouldn't stop running water IN. So with 2 inches of water over the floor - it was time to get another repair tech out here. The washer worked fine when he was here as well. . . which to me made it obvious there was something wrong with the timer which would not move forward at intermittent times.

    He said he would order parts, not to use the machine for the week it would take to get the parts in, and he would return. How could I ever trust the machine in the future when the repair techs couldn't even find the problem and were just guessing about how to fix it? Home Depot is taking care of this problem by delivering another machine (which hopefully works!) but GE would not honor any quality commitments to Home Depot. That being the case, I would advise we eliminate the problem by making sure no one buys a GE Hotpoint washer.

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    Price

    Reviewed Aug. 20, 2013

    I purchased my GE front loader in April 2009. I am starting to know the repairman by name, since he has been out to my house 5 times to repair my gasket. It has cost $700 to repair my laundry room floor from the several times my washer has flooded my room. I have called GE to see if they have a "lemon" replacement plan. They said they did, but a "replacement" would cost me a discounted price of $750 ($100 more than the "lemon" one). If I have to pay $750 for a new washer, it will not have GE on the front!!!!

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    Staff

    Reviewed Aug. 19, 2013

    Lord I am just so sad, disappointed, and angry at the money spent on GE washer & dryer 4/22/08. My extended warranty expired 4/22/13. I should have sold them while they were working for $100.00. Serviced both units (2 on dryer, 4 on washer). Here I am again - door seal rubber gasket leaking. Part replaced 12/12. 90 day warranty per place of purchase and repairs. SERIOUSLY? They offered me discount today on part & service: $329.00. Whatever!! Suggest report issues at RipOffReport.com. Before these I had Maytag Neptune (3 yrs). Just as bad. Never front loader again. I'm thinking of going to used appliance store buying rebuilt pre 2000 speed queen? Any ideas on that idea? Why do we all get sold junk or so much money? Help. Need new washer/dryer. Any good units available. Greatly appreciate your advice.

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    Reviewed Aug. 13, 2013

    I am having my 5th repair in 10 months done on this machine. Visit # 3 was valued at $197.02, and parts worth $739.79 (agitator shaft, motor, tub bearings) were ordered at that time. They will be installed on 8/13/13. I am hoping this is really the cure. GE agrees that the repairs weren't done correctly the first 2 times, and has given me a Letter of Commitment--extending my warranty for 1 more year. Lowe's has offered to take it in and give me partial credit towards a new machine too. The next washer I buy will not be GE.

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    Reviewed Aug. 10, 2013

    Today, my GE Washer started billowing out smoke from the drum on the final cycle. It was stinking like burnt rubber. It really scared me and I automatically unplugged it. I would have expected a dryer to catch on fire, not a washer. I am extremely disappointed and upset about this happening. I see where many GE Washers have been recalled for the same problem. I sure hope GE is going to do something about this washer!!

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    Customer Service

    Reviewed Aug. 9, 2013

    My GE washing machine (Washer Model #: GTWN7450D0WW Serial #: zz153076g) of 10 years started leaking. I came from a family of GE appliances and previously had great experiences myself, so I did not hesitate to replace my washer with another GE unit. This washer has been leaking out of all sides and soaking my floor during a hot cycle since I purchased it. I purchased it through a Home Warranty, so I couldn't simply just return it in the first 30 days. After much arguing and escalating, the unit was replaced within the first 30 days of purchase.

    The 2nd unit was also doing the same thing. I have had a minimum of 6 visits from technicians to address the problem. Most won't stay more than 5 minutes, they don't investigate and then they call into GE to report that I don't have a leak. On the last visit, I sat in the floor with the technician and forced him to stay long enough to see the water condensation at the top and on the floor. They said my water heater was turned up too high and turned it down to a level where I didn't even have a hot shower. I still have the problem in spite of that.

    Customer service called me after this visit and told me that a request for a replacement was denied and that "a little condensation was normal". They couldn't replace the unit, but they could send a different technician out to service the problem. I will never buy GE again and am trying very hard to find every venue possible to share my story so that no one else has such a horrible experience as me.

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    Customer Service

    Reviewed Aug. 8, 2013

    I purchased a Washing Machine from GE. I use it maybe once a week. Sometime less. It now makes a terrible grinding noise and after researching it I found that they put out a Service Bulletin for the issue and my machine is listed as the model number that has the "sagging apron" issue. This means that it wasn't built correctly to support the wash load and so the motor scrapes on the bottom metal. It is very loud. All the various appliance sites know about the issue and I have a copy of the Service Bulletin.

    When I contacted GE, Samantha got back in touch and told me that there are no known issues for my machine even though I gave her the part needed and what the problem was called. She then stated that since it is a new machine that they would give me 50% off on the part and $50 off on the labor. I only wanted them to supply me with the part so I could repair it myself. Same difference it seems since they say they are going to take 50% off the part and service. Why not just give me the part free. They both equal up to the same thing.

    Problem is, they won't make any money that way. I sent her a copy of the Service Bulletin and she still says there is no such issue. She now has sent me an email with a 30-day expiration on their offer. I don't like being lied to and I think that they are dishonest and have a clearly horrible product with over 1000 complaints I could find over the internet. It's not right to spend that much money with what you think is a reputable company and then get no consumer protection whatsoever. The company just gets to do as they please and lie about it. When something is this widespread and it's clear that the company knows about it, it simply isn't right for them to blatantly lie to me... Here is a copy of her email. Re: Case: ** Model: WHDRR418G1WW, Serial No:MM152769G

    "I wanted to touch base with you about the previous email you sent to me. I wanted to first let you know that I did receive it and thank you very much for getting back to me. I have also had my supervisor look into this situation and there is nothing in our systems that GE has issued a service bulletin. The option I have offered to you for the discounted repair, is what GE can offer to do and will be good for 30 days. If you are interested in getting one of our techs out with the discounted repair, please call us at 1-800-673-5075. You may speak to any representative, just give them the case number **. They will be able to access all the information I have attached to the case.

    If you have any question or concerns, please call us at 1-800-673-5075, enter extension **, or if I am not available you may speak to any representative. Just give them the case number. They will be able to access all the information I have attached to the case. Or to reach me directly, just reply back to this email and leave the subject line as is. Thank you again for contacting GE and have a wonderful day!"

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    Reviewed Aug. 7, 2013

    A few years ago, my Whirlpool top loader gave up and I bought a large capacity GE top loader. This machine has many problems from day one. My son's comment when he heard it running was, "What's that?" I tell him it is my new washer - that is how it sounds. Extremely noisy and makes all sorts of odd sounds. Okay? But the real kicker is that for its rating of large capacity - it's nonsense, you can't put much in it. Why? Because its water setting is very low. I do not overload machines or do other such harmful things, but this is a top-loader that barely fills up. I showed my son that. His comment was that it doesn't clean - it only moves the dirt around. Worst piece of garbage ever. Water conservation might work for a front loader. At least the water gets tossed around. I can't get king bed white sheets to come out bright and clean, bleach, Oxiclean, etc. I hate this machine, but have to stick with it since as they say, I am not made of money. It is a piece of garbage, noisy and does not do the job. I am being fair, I have tried everything. Tonight to wash a comforter I manually added extra water, we'll see if that helps.

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    Reviewed Aug. 6, 2013

    We are seniors and thought this would be our last appliance purchases. In Jan. of 2008 we moved into our house and bought all new appliances. We purchased our last GE washer from Home Depot on Feb.16, 2011. It is already going out. Of course the warranty is only good for one year. That's as long as they expect it to last. It is $300.00 to repair the washer. If the past 5 years the stove went bad. Home Depot was kind enough to replace it. Not GE. The dishwasher is down to one wash cycle and this is the second washer in 5 years. We will never buy another GE appliance.

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    Reviewed Aug. 5, 2013

    I bought a GE Washer and Dryer in October of 2008. In January of 2012 a tech came out to fix my washer. They ended up replacing everything on the inside of my washer on the exception of the shell and the controls that you switch to change load size, water temp, extra. Then in May of 2013 the washer quit agitating and spin cycle quit working. I had a GE tech come out to fix the washer. They fixed a switch. Then again the spin cycle had quit working again. I had another GE tech come out and fix the washer and it was the same switch that went out before. The tech told me that it was a bad switch. Then in June the washer's spin cycle quit working again. Another GE Tech came out and fix the same switch and I was told that it was a bad switch.

    Then around July 12, 2013 the washer quit spinning again. Then I got a GE tech to come out on July 22, 2013. They fixed the same switch and I was told it was a bad switch again. They also told me they would give me a deeply, deeply, deeply discounted rate off a new washer that was comparable to what I have. Which came out to 600.00 without tax, delivery. Then they told me that it would be 413.00. That would be with the 100.00 that I paid back in May. Then by July 26, 2013 my washer quit again (which was only 5 days after the tech had fixed my washer). I called GE again and I had another appointment for July 30, 2013 but they were able to come out on Monday July 29, 2013. The GE tech had fixed the switch again and was told that it was another bad switch.

    This time instead of lasting longer it went out late Tuesday night (July 30 2013)/early Wednesday morning (July 31, 2013). But this time it was not just the switch for the spin cycle. It also stopped worked. I had found the number for a GE Appliance Headquarters office in Louisville, KY 40225 (Carmin Office) 203-373-2211 and I spoke with a person named Wendy and she was able to knock off another 100.00 off a new washer. Which I would have to use a major credit card. Which I do not have. So they ended up keeping my appointment with the GE tech for August 5, 2013 which is on a Monday. After I had spoken with Wendy, I decided to check my breaker box. And now it threw my breaker off that controls my washer.

    At this point I believe that a four and a half year old washer that GE built is a lemon. Because every time they try to fix my washer it does not last and now it's causing my breaker in my breaker box to be throw. I hope today's GE tech can fix my washer (today is Monday August 5, 2013 / my appointment is between 1:00 pm and 5:00 pm). I do not have any faith that they can fix this washer.

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    Customer Service

    Reviewed Aug. 2, 2013

    I also am getting grease stains on items. This happens in the washer (GE Profile Harmony) and I've learned to check items as them come out before I put them in the dryer. I think lightweight items get drawn into the cylinder holes during the spin cycle resulting in grease being transferred to the clothing. I have had to start using a bag designed for delicates for all lightweight clothing. I've received no good answer from GE on a fix for this. Mine model is a top load. I always keep it clean, so the blame isn't on the homeowner. GE's own site says I'm a sloppy cooker, haha. Crazy. Never buying GE again.

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    PriceStaff

    Reviewed Aug. 1, 2013

    I've owned GE Front Loading Washer, model WCVH6800J a little over 4 years and I can honestly say it is the worst appliance I have ever owned. Just a few months after I purchased it, it began dancing around the laundry room during the spin cycle and making loud disturbing noises. I don't have a large family or big loads and do only about 2 - 3 medium loads a week, so it's not like the machine is being overused or overloaded, but it doesn't do even an acceptable job of washing and spinning. Sometimes the clothes get spun and are ready to put in the matching dryer (also a huge disappointment) but about 1/2 of the time I have to rearrange the clothes during the spin cycle or add additional spin time to the load before putting it in the dryer. This adds to the cleaning time and energy use and demands that I babysit the darn thing throughout the long wash cycle.

    I have never noticed any energy reduction from this machine on my electricity bill, which I expected because it replaced a supposedly much less efficient 20-year-old top load Kenmore. The GE machine has never cleaned anything particularly well, and after about 6 months, all my expensive, natural colored organic towels were a dingy gray. I researched and experimented with different detergents and laundry aids, but the only thing that worked was to soak the towels with a whitener in the bathtub before even putting them into the washing machine, as the presoak option on the machine never made a difference. Again, this added more time on my part to get clothes clean and negated the water efficiency benefits.

    I expect new, more advanced, and more expensive appliances like this one to reduce my workload, not add to it. I expected this product to be greener and more environmentally responsible, but it has been a big letdown.

    A few months ago, the machine began making much louder noises like a jet engine taking off and vibrating like a 4.1 earthquake. I called a repairman, paid him $100 dollars to evaluate the problem, and he said it's "probably" the drum and the cost to replace the part would be about $600, plus $437 labor. Then he printed out the estimate on his mobile printer and handed it to me. The estimate for the part said, $26,296! I'm not kidding. I pointed out the discrepancy between his verbal estimate and the printed estimate, and he said it was just an error in the database. Like no big deal. He was a nice enough guy, had lots of experience and seemed to know the machines well, but he sure didn't do a good job of selling his company's brand to me or building my trust in GE appliances.

    Yesterday, the machine completely broke down and would only perform two feeble little turns of the drum before it would just stop and whine. The 20-year old Kenmore this machine replaced is still running in a rental house. It has never had a problem or needed a new part or repair. I know the front loading machines are fairly new technology, but when I pay nearly $1,000 for an appliance -- more than twice what the old Kenmore cost -- I expect something much better than what I got. I expect less work, cleaner clothes, less wear and tear on my clothes, reduced energy use, reasonable repair costs, and a product that is greener and more environmentally sustainable. I didn't get any of those benefits with this machine and needless to say, I will never buy a GE appliance again.

    If you are buying a front loading machine, please research and consult reliable reviews before buying. I believe there must be better products on the market than this one. I did not do that when I bought this one and I regret it. I could have avoided a very costly mistake.

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    Reviewed July 29, 2013

    I have a GE washing machine, model GTWN4250D0WS. It was bought from Lowe's in September 2012. My first repair call was handled in January 2013. My second repair call (for the same problem) was on 7/26/13. Both times, I was told the problem was fixed. It wasn't. My third repair call will be 8/5/13. I don't have much faith that this will be fixed. This has all been handled via the 12-month manufacturer's warranty. I paid $539 for this machine, and GE has paid approximately $293 to fix it.

    The machine still sounds like I'm washing rocks. The same screw keeps working itself out of a part that helps keep the drum stable. When the repairman showed up on Friday, he put something on it (probably Locktite) and said the screw shouldn't come out again. He ran the machine empty, and there was no noise. After he left, I ran a load of wash, and the banging is back. I am so unhappy with this machine, and wish I'd stuck to Whirlpool.

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    Customer Service

    Reviewed July 23, 2013

    GE top Load washing machine model # CTWN4250DOWS - About 2 months after I got my washing machine it started acting strange. When agitating or spinning it sounded like the drum was loose. I would repeatedly have to readjust the clothes and stay near the washing machine to stop it when it did this. It continued to get worse. I would continually have to level the machine. It would walk across the floor and bang back and forth.

    When I called Sears and told them I wanted to return the machine they said I could not since the time frame to do so expired. I was so upset I had no idea what else to do. Then when I called GE they said my warranty had expired. (It took me a while to get over the shock of not being able to return my washer and thinking I just had to deal with it. Before I thought about calling to ask about a warranty). I was told it had just expired! I feel so upset that I have nothing I can do but buy a service protection plan in case the washing machine drum decides to break loose and break through the side of the machine. This is the worse washer I have ever owned.

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    Reviewed July 23, 2013

    GE No Spin Unless Trick. I have a GE GTWN3000M0WS washer. Man, this might get you. Okay, the washer will not spin. I bypassed the lid switch with a jumper wire (magnet type), water pump works, fills water okay. I can only make it spin when I do the lid trick, unplug then plug in. Open lid 11 times within 30 seconds and no help from GE.

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    Reviewed July 22, 2013

    Got GE front loading high efficiency washer and dryer in 2008 for $2300.00. WASHER is a LEMON. Had it looked at several times. Filed a complaint. GE said there is nothing they can do cause my warranty ran out. Never run right. Do not waste your money on one of these. Please read all the complaints filed against these washers in GE website complaints before you buy one. Piece of CRAP. I am out of a washer and a lot of money... There should be recall on these...

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    Customer ServiceCoverageStaff

    Reviewed July 12, 2013

    My fiance and I got a GE Washing Machine less than a year ago. It does not fill enough water to cover the clothes when washing. It does not spin the dirty water out of the clothes before it rinses. It does not agitate at all if you do not select the "power rinse option"; Keyword: OPTION. When this is selected, it will add a maximum of 11 gallons of water into our 22-gallon washer. And get this: it only agitates for 5-7 seconds, then the clothes just sit there. Tell me how clothes are supposed to get clean when there is not enough water to cover them? Or when they rinse, they sit in dirty water? Or when the washer doesn't agitate longer than 5-7 seconds, and not at all if it's not on power rinse?

    We bought this at Lowe's. We had three service calls through Lowe's that were of no help. A GE repair guy came this week and had to replace the motor. He then confirmed that our machine is like this because it's a water-saver machine. We did not want, nor did we buy, a water-saving machine. It does not say it's a water saver. GE is trying to tell us the machine works as it was designed to operate. Well, it does NOT CLEAN OR RINSE CLOTHES!

    It's very sad that GE used to be a reputable company; now, they cannot design a washing machine to operate effectively! We want our money back. You would think GE would want to keep their customers happy and not lose customers in the future! I will take this as far as it needs to go to get a washing machine that doesn't give us stinky clothes that don't even get water to cover them when on the super large wash level...

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    Customer ServicePriceReliability

    Reviewed July 10, 2013

    Less than a year ago we bought a GE washer and as time went by, we noticed a rust-like stain on our clothes. After investigating, we saw that it wasn't our water but the tub was leaking some kind of fluid. We called to get it serviced and month after month we had service men come and do different things to service the machine. They finally determined that it was a defective machine and ordered us a new one. After one month the new machine started to have the same problem. A new service man was sent and he said that it just needed a new tub. When the new tub came, a different tech came and didn't even bother to change it out. He told us that it wouldn't help, that there is some kind of leak in one of the seals of the machine and that we needed to contact GE to resolve the problem.

    When we called them, we were told that the tech had put on his report that he changed out the tub and that everything was fine (a lie since the new tub is still in the box that it was delivered in and still sitting in our garage). GE then told us they would look into it and get back to us. A week later they called us and told us that he did acknowledge that he didn't change anything out. They then told us that we needed to wipe out the machine with a towel after every washing to prevent the rust from ruining our clothes. We said that that was unacceptable. We followed the guidelines in the manual on washing the loads and there is nothing in there about wiping it down constantly. We know how to do a wash.

    The other alternative was to give us a different machine (more expensive of course) at our expense. We found that to be unacceptable and told them we would be happy to just have our money back and we would take our business elsewhere. They refused.

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    Reviewed July 5, 2013

    GE WCVH Front Load Washer NEEDS TO BE RECALLED as a Fire Hazard! It filled our house with smoke. Then we looked online and found MANY others complaining of the same problem - even videos posted! We contacted GE but they are only offering a 30% discount off another model. Yes, they recalled 180,000 WBVH washers for fire hazard and that model looks EXACTLY like ours!

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    Coverage

    Reviewed July 4, 2013

    First of all, I want you to know that I have been a faithful GE appliance owner for at least 40 years. A couple of years ago, maybe three, I needed to replace my washer and dryer. I went to Lowe's and they were having a sale. I wanted a large washer as I have horses and needed a washer large enough to wash horse blankets (equivalent to at least a queen bedspread). I was assured by the saleslady that this would be the best bet. This washer is the biggest piece of junk that I've ever used. Within a week, I was calling GE with complaints. I just kept getting the runaround and was offered a chance to exchange it for one with an agitator for an extra $300 or so. So I've continued to struggle with the one I have.

    The only way I can get anything at all clean, even towels, is to put in an extra gallon or so of water. Today, as I was washing, I decided to get online and see what others are saying about this piece of junk. I got on the YouTube demonstration of the Infusor Washer, dated 2010. In theory, and in your video, your system works. In reality, it doesn't work at all. Then I read all the complaints. I can honestly say that I experience every single one of them.

    1. The water doesn't cover the clothes if I don't add at least a gallon of water in the beginning of the cycle.
    2. The load after a load done with bleach put into the dispenser are all bleached out. I have several brand new towels that I just bought that are ruined.
    3. Dark clothes come out with grey streaks.
    4. Denim will NEVER get clean, whether they are pretreated or not. They can be washed four times and the knees are still dirty. No more than 4 pair can be put in at a time.
    5. Nothing large can be washed... No blankets, no quilts, no horse blankets, no throw rugs, nothing.

    6. My clothes come out of the washer looking like they have been drug behind a truck for 20 miles. They are wrinkled, knotted and even the dryer can't smooth out the nasty wrinkles.

    So at this point, I feel that you should take responsibility for this engineering fiasco. Even though it's been a while, I would appreciate my money back and not have to pay more for an exchange. Your credibility and reputation is critically damaged.

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    Reviewed July 2, 2013

    On June 9, 2013, clothes were put in the washer on full load. And less than an hour, I returned to find at least 2 inches of water standing on the floor in the laundry room. My GE Washing Machine Model # GLWN2800DOWS is not a year old. I requested a voucher to get a new machine but GE did not agree. The only thing GE did was have a service company replace two parts on the machine. I cannot express the stress and burden this has been for both of us, especially me because of my health issues. Our losses are above what our homeowners will pay because of deductible.

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    StaffReliability

    Reviewed June 30, 2013

    GE Profile Washer PTAN945 - After the washer was just over a year old, the transmission failed. The retailer and GE were both very helpful and the machine was repaired on warranty as a courtesy. The retailer offered to provide a washer at the store for our use while the machine was being repaired. Five months later the transmission went again and this time water leaked all over our floor. I no longer consider GE appliances reliable and will replace the washer with another brand, rather than having to pay to have it repaired. The problem with transmissions seems to be universal by all the incidents posted on this site. I don't want to be continually cleaning up water leaks and repairing my washer.

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    Staff

    Reviewed June 22, 2013

    Have you ever bought an appliance from hell? We did, and wished we hadn't. We purchased a GE infused low washing machine in order to conserve water, and save money. What we got was the worst appliance we have ever had in our 56 years on this earth. It came with a one year factory warranty. We never buy extended warranties on the belief that if you buy a good named product, you don't need it. Boy, we were ever so wrong. The first experience we had with this hunk of junk was about two weeks of ownership. We noticed our clothes weren't getting clean and had a faint musty odor. We called Home Depot, who told us to call GE about the problem. After talking with GE, we learned that dirty and smelly clothes are not part of the warranty, and there was nothing we could do about it. They suggested we call a plumber to see if that was the issue. We did, and it wasn't. After all, we lived in this house for twenty years and never had the problem with the 15 year old Kenmore that we replaced with this machine. We just had to grin and bear it.

    The second issue happened conveniently after the one year warranty ran out. This time, the motor burned up and had to be replaced. It cost $285 to replace that. Then finally, after 18 months, the hub disintegrated. It destroyed the basket, hub assy, tub, tub seal, and the transmission. This time, the repairs would be over $750, which was a total loss. When I contacted GE, they offered to pay half of the repair bill, provided I use their repair person. I told them that I already paid the other guy $125 for his service and didn't want to shell out more for their guy. Besides that, the machine is a piece of junk, and I wanted to buy something else other than a GE.

    They then offered to give me 20% discount on another machine as long as it is a GE. I told them no, that I didn't want another piece of crap GE. I said that I would rather have them give me back the $350 is spent for the repair, or issue me a certificate for another product GE makes. They said no, and that in order for them to help, I must either buy another GE washer or get this one fixed. I refused and went back to Home Depot, who told me that they were standing firm on GE's offer and that was it. I told them if they didn't make this good that I would get rid of my Home Depot accounts. They said that they didn't care what I did, they have plenty of customers and a couple of accounts won't be missed. I then called corporate, who echoed the same sentiment as the store manager. IT SEEMS THIS IS CORPORATE CULTURE. HOME DEPOT’S NEW BUSINESS MODEL is screwing every customer it can. And why not? There are more like me out there. BUYERS, BEWARE!!!

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    Reviewed June 19, 2013

    GE GTWN495OLWS Infuser Top Load Washer - This has been the worst washer I have ever owned. Besides making a squeaking sound, it leaves an oil type stain on many of my clothes (unfortunately, it has been on my husband's dress shirts and polo shirts). I thought it was the detergent I was using so I tried different types. Then I thought it was the water softener. I tried many different combinations. I finally googled it out of frustration with many shirts that are ruined. It is the darn machine... leaking transmission fluid. Good thing, I bought a 5-year warranty. I want them to just come take the stupid thing away. It can't be repaired. I read once it starts leaking fluid, it will always leak. The machine is no good!

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    Customer Service

    Reviewed June 19, 2013

    HotPoint Washer HSWP1000M2WW - Stay away from this washing machine! As a mother of two young children, I feel I have a pretty average amount of laundry to do each week. However, we have been battling with this washer for a whole year. Tomorrow, we are having the repair technician come for the fourth time to replace the agitator. This will be the fourth agitator that has broken in a year and we also had to replace the motor which was supposed to correct the overly powerful torque on the agitator. The new motor did not correct the problem.

    Clothes get stuck underneath the blades of the agitator and as a result, all of the fins at the bottom of the agitator have broken. Since there is a sliver of space in between the smooth base of the agitator and the broken fins, clothing gets stuck underneath the broken fin. Most of our clothing has holes from the sharp edges of the broken fins. Hopefully when the technician comes tomorrow, he will allow us to move forward with their "lemon policy" and replace the washer. I will certainly not go for another Hotpoint! Although the washer has been a huge frustration, the service calls and customer service through GE has been great.

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    Customer Service

    Reviewed June 17, 2013

    GTWN4250D0WS Clothes Washer - This is the worst washer I ever purchased. Same as some previous reviewers, I have to add buckets of water to the machine with any size load. The clothes just seem to rip back and forth, and with some loads, the top level of clothes do not even get wet; hence, the adding of water. When water is added, the clothes roll over nicely and get evenly clean.

    I called GE twice about this "high efficiency" washer, hoping that the first technician was wrong, that my washer is supposed to work like that and uses less water than I was used to. I've been washing clothes for 50 years and never have had a problem. I was told that even when I use the manual setting to set the water level - and I am setting every load on "super" level, even for a few items rather than using the "sensor" cycle" - it will still only fill partly. Well, when the clothes don't turn over and the same ones stay on top, and sometimes stay dry unless I add water, I know sooner than later I will have shredded clothes. I don't even see any detergent evidence reaching the top of the load!

    The second tech couldn't tell me why the tub was made so big if you can't even fill it halfway, even filling it lightly. I didn't buy it for the tub-size anyway, I bought it because the outside dimensions fitted in the small space that I have for the washer. He stated that he's gotten calls like mine from others, and even if he sends out the technician to repair, they don't find anything wrong and they say that's how the machine works. Horrible!

    As soon as I get done paying off bills from Super Storm Sandy, I am dumping this washer and getting one that works properly. To tell me to divide those "old" loads I was used to doing into two smaller loads...doesn't that defeat the purpose of high efficiency? Now, I'm running the machine twice rather than once. If I have to wash two small bath towels, two hand towels, and two wash cloths separately, I STILL HAVE TO ADD WATER ON THE SUPER CYCLE. This is a serious design problem.

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    Reviewed June 12, 2013

    GE Front Loader Washing Machine - This machine has been nothing but trouble since the day it was delivered. Not enough water to clean clothes. The compartment where the soaps get plugged and runs down the outside of the bottom of washer. Maybe the door seal is gone. Who knows what it looks like under the washer since it leaks soaps. Have gotten tears in clothing after being caught somewhere around the drum. The bleach and fabric dispensers, when filling, runs down the outside of drum sometimes. That area is now rusted. Sometimes all the bleach does not get out of the tunnel from dispenser and you get spots on your clothes when doing darks. If I thought I could get somewhere with this, I would have checked the attorney box below. Buying a Speed Queen top loader! This machine belongs on the front lawn for disposal.

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    Customer ServiceInstallation & SetupCoveragePrice

    Reviewed June 10, 2013

    I purchased a GE Model Number GTWN4250M1WS top-loading clothes washer in September 2011. Whenever you wash clothes, it never puts enough water in the drum to cover the clothes. Even on the super-size load with 10 t-shirts in the drum, the water never even covers the shirts. I called GE Customer Service numerous times about this problem, and they stated that it was a water-saver model and that's just the way it is. In order to be able to wash clothes, we always have to carry buckets of water from the kitchen sink to put enough water in the drum to cover the clothes.

    Several weeks ago, I called the GE Customer Service and asked them on the super-size load setting just how much water should be in the clothes drum, and they told me 14 inches from the bottom of the drum to the top of the water. I set the size on the load setting to Super and turned on the machine without any clothes in it. It quit filling with water at 10 and 1/2 inches. I called GE Customer Service and told them what I had found, and after a lengthy telephone conversation, they said they would send a service tech out to confirm my findings. He arrived several days later, only to confirm what I had found, so he ordered a new fill valve for the washer. They sent it to me, and the service tech came back and installed it, only to find that it would still only put 10 and 1/2 inches of water in the drum.

    GE Customer Service called me back several days later to find out if the machine had been repaired, and I told them that the new part still didn't fix the problem. They called me back several days later and offered to replace the washer with a different model, as this model was no longer being made (I wonder why?). They told me that to get a new model comparable to the one I have now, it would cost me around $450.00, at which I replied I can buy a brand new one of another brand for $600.00, so why would I pay them $450.00 when this washer was only a-year-and-a-half old? They said that's the best that they could offer, take it or leave it. I decided to leave it, but to make sure I never buy another GE appliance as long as I live, and tell anyone that I hear of who is looking to buy an appliance about my experience with GE.

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    Reviewed June 10, 2013

    GE High Efficiency Washing Machine - This machine is useless and not efficient at all. I have to wash clothes on Heavy or Extra Heavy with an extra Rinse and sometimes have to prewash to get things even moderately clean. It takes close to 2 hours to clean one load. I have had this for a little over a year and have just purchased a new "old fashioned" machine because my family and I are tired of dirty clothes. I am putting this machine out by the garbage.

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    Staff

    Reviewed June 7, 2013

    We purchased brand new washer and dryer set at Lowe's back in Sept. 2009 - at the time, we thought it was a good idea to get a high efficient, energy saver machine. We were pleasantly surprised upon our first wash as to how quiet the machine was (we thought it was not working; how quiet it was)... In any case, we didn't have any issues with it until a couple of weeks ago when we heard loud banging during the spin dry cycle which sounded like someone was throwing rocks in our top load washer. We thought our clothes made it out of balance so I balanced it - no go. I took the clothes out and continued the wash. It still was causing loud banging. The stainless steel drum sits off center. DAMN! There are only the two of us - my wife and I so we only wash once a week. It's not like we abuse the machine; it still looks brand new! What a piece of crap...

    My mom has an old machine; she has used it since 2001 and it's still going strong, 12yrs+ later! My brand new (back in 2009) is dead only 3.5yrs! I called a local appliance repairman and he said that he has TEN of these machines with similar problem sitting at the back of his shop. He doesn't bother repairing them because '"It's not worth it". He could've charged me his fee of $70 to come over to take a look, but luckily we have an honest Abe here so... I'm going to give GE customer relations a piece of my mind!

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed June 5, 2013

    Profile Model: PTWN8050M0WW: Sheila **, my wife and I, Steven **, are very dissatisfied with the product we bought from GE Appliance. First, we are both in law enforcement. Wanted to buy an American product and keep our hard earned dollars in the American economy, only to be upset and find after we made the purchase that the washer was manufactured in China. When we decided to purchase a washing machine, we decided to by a high end product such as the GE Profile for longevity and durability. Again, upset and completely dissatisfied with the GE Profile machine.

    At the beginning of May 2013, the agitator broke off from the motor on our Profile. We contacted customer service and they sent out a technician. He was surprised to see the broken part and said he would have to order the parts, which he did. This only inconvenienced us by having to utilize laundromat. My wife, Sheila **, opened a claim with customer service representative Kelsey. Kelsey advised that GE would refund the laundromat investment. The replacement parts were sent to our residence under the name of Ms. **. We have no idea who this person is.

    Your technician arrived a week later and installed the agitator, only to find out the Profile washing machine was not filling or draining properly. More parts needed to be ordered. Your technician, at this time, advised to call and demand a full replacement, which my wife did. Kelsey told my wife the technician needed to tell her (Kelsey) about the product replacement. Another week went by, other trips to the laundromat, other parts arrived at our residence and over a week later the technician arrived to try to repair the Profile washer a third time.

    Your technician replaced several circuit boards still experiencing a problem. After several hours of working on the Profile and several telephone calls to whomever, he finally told me the GE Profile was wired wrong at the factory!!! Really!!! Several days after your technician did his final repairs, the Profile has been experiencing a problem with the final cycle - leaving the clothes soaked with water. I attempted to contact Kelsey on approximately four occasions, only to get her voicemail... Assisting other customers with their broken Profile???

    Besides all the headaches and inconvenience we have experienced through these issues, Kelsey sent us a check for the laundromat made out to Ms. ** and a form letter addressed to Ms. ** closing out our case... Who is this Ms. **? The technician's wife??? Why did we spend one thousand dollars on a GE Profile, only to find out the Profile was not manufactured correctly at the factory? My wife and I could have spent two hundred dollars on a Roper and have more confidence on reliability. My wife and I have absolutely no confidence in the Profile we have right now and demand for GE Appliance to complete a full replacement. Also, what do you want us to do with the check made out to Ms. **???

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    Customer ServiceStaff

    Reviewed June 3, 2013

    I bought a GE washing machine about 2 or 3 years ago from Lowe’s. It is a top loader machine. Every time I used the machine, my clothes would come out with a ton of black lint. One time when I put a beige blanket it the machine, I had to use a lint brush to try to get all the lint off of the blanket. However, it didn't work. GE serviceman came to my house twice and they could not fix the problem. One of GE customer service representative told me that GE forgot to put a lint collector in the washing machine. GE also sent me a coupon for $150.00, but I had to use it on another GE product. I didn't use it because I never plan to buy their product anymore. GE told me that they would not replace the washer machine because they have repairmen. But the problem was unfixable. I just got beat out of my money. The machine series number is AT164984G and the MOD# is WPRE615OK2WT.

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    Reviewed June 3, 2013

    If you buy a GE Profile washer or dryer, then make sure you buy the extended warranty for it as you will need it! I have had nothing but trouble from this washer, and now the dryer, since the day I owned it. I have had it repaired 3 times in 3 years. Basically the same issue - just won't spin right. This washer is advertised as a high efficiency washer and that you will use less water. Well, it might use less water but it takes three times the electricity as a top load one would. If you want your clothes rolled into a ball, then this is the washer for you! If you want to have to take your clothes out and hand wring them out so it can spin, then this washer is for you! If you want to have it serviced once or twice a year, then this washer is for you! If you want to take 2 hours to wash a load of blankets, then this washer is for you!

    I don't know if this is a front load washer problem or if I just got a lemon. But I have to tell you that I would not advise anyone to purchase a GE washer and dryer ever. They do not stand behind their products. When contacted, they just say there is nothing we can or will do. You need to take this matter up with the company that holds the extended warranty. Nice huh! Buyer beware! Steer away from any GE Profile washer and dryers!

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    Coverage

    Reviewed June 3, 2013

    GE Washer Model # GTWW5550D0WW - We have owned this washer since late December 2012. In all this time, the washer has not performed as we had expected. It is a High Efficiency (HE) model, thus uses very little water and has only a small agitator action. The issue we have is that every batch of clothes small, medium, or large - colored, whites, towels, etc., comes out covered with lint. It doesn't seem to matter what the conditions of the wash, cycle, time, etc. are - there is lint on the clothes that does not come off when dried! We have read and re-read the instruction manual and troubleshooting tips provided for any hint at what we need to do differently - to no avail. From reviews I've read, GE seems to have a problem with multiple HE models that should warrant some remedy to consumers. Please help us!

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    Reviewed May 30, 2013

    I purchased the GE top loading washer (# GLWN5250DWW) on May 15, 2013. By May 24th, 2013, a new pair of scrubs ($29.95 e-z wear scrubs) I purchased were ruined by the washer... I had washed a load of white clothes, put them in the dryer and placed my scrubs in the washer. I went to add a few more like colored clothes. When I came back, diluted bleach dripped on my scrubs ruining them! Later, my husband washed his jeans and the same thing happened to his jeans. I am currently waiting for a serviceman to look at the washer... I've been washing clothes for 40 years and NEVER had a problem with bleach on my clothes... Seriously, this washer needs to be RECALLED! When you feel the edges of the upper areas where the bleach is dispensed, there is curled lip where the bleach seems to be hanging out. Poor quality and design! DO NOT PURCHASE THIS PRODUCT!

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    Customer ServiceCoverageStaff

    Reviewed May 29, 2013

    In 2010, we purchased a GE washer, at the urging of the salesman at Lowe's. Because we live close to Schenectady, we are familiar with General Electric products. I have never been impressed with their quality. They didn't disappoint me. After experiencing the problem of having clothes come from a finally completed "washing cycle", the clothes were covered with lint. When I called a trusted repairman (I saw no sense in calling a GE technician), I got the sad news. When I gave the repairman the model # WJRE5550K2WW, the immediate reply was "That's a piece of junk." He explained to me that this is a common problem with GE washers, and that they can't or won't do anything about the problem. Maybe they need a bigger government subsidy.

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    Coverage

    Reviewed May 24, 2013

    GE HE Washer Model gtwn5050m0ws - I must agree with the 75% of others who have rated this machine negatively. I've owned this machine for almost 2 years, and it is, hands down, the worst purchase I've ever made. I have been fortunate, only owning 3 washers in my 20+ adult years of living in my own household. The folks at Best Buy talked me into upgrading to this expensive washer from an old-fashioned agitating machine (energy rebate, etc.) when my old washer broke at the worst possible time (the day my son came home from surgery and experienced an emergency, using every towel in the house - Due to this, I had no time to do my usual research prior to making this major purchase).

    I had a repairman out in the first two weeks of owning it, as I washed a doormat-sized cotton area rug, and the lint clogged the washer (these washed up well in my old washer). The dispensers are worthless (I only use the fabric softener cup when washing towels, because lovely blue streaks/spatters will appear on any clothing if you use softener). I need to pour my bleach in the washer water once the load starts agitating as the dispenser holds onto some of the bleach, damaging items in the next load you wash (because of this, I always follow up my bleach load with a load of towels to avoid damaging clothing items). The "large capacity" barrel, due to the shorter agitator vs. a traditional one is worthless, as you could never completely fill the barrel or cover the shorter agitator (per the instruction manual) or the load will not get completely wet, and the washer will not operate properly. The load settings are also worthless, as all loads must be washed on "heavy" or they will come out of the washer sopping wet.

    I also agree with others that my clothes just do not smell clean - kind of gross. And I paid extra for all these bells and whistles? It's a complete joke! I often stand in front of this machine, counting the days until I can justify dumping it to go buy a good, old-fashioned washing machine that takes 20 minutes to wash a load, not 45+ minutes!

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    Reviewed May 22, 2013

    GE Profile Washer - This is easily the very worst appliance we have ever owned. The clothes are just as soiled when the cycle is over as they were when I loaded them. It has very low water level and requires HE detergent. But I do not believe there is any redeeming quality even considering the energy savings. The clothes are simply dirty when they come from the washer. We bought large capacity and can only wash 2 or 3 items in a load. Never again.

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    Reviewed May 19, 2013

    GE Toploading GTWN5050M0WS - Just home from a great vacation with lots of dirty clothes. Had to be reminded again about the poor decision I made in this pathetic excuse for a washer. Did the dark with the smallest amount of HE detergent and still had streaks of soap residue all over most of the clothes. I had to hand rinse and scrub almost everything. I hate this thing. It is less than two years old and has always put grey residue on white clothing and white residue on black. I was told I was using too much soap. I swear I used about a third of the measure on a reasonably large load. No more HE for me!

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    Reviewed May 15, 2013

    GE sent out a tech and said it was the bearing and not warrantied. Too bad. I took the drum out and found 3 tab bracket had rotted off of the shaft. The bearing was fine. GE came back out and saw the problem. They offered a small discount. The machine was only 6 years old and paid over $800 for it.

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    Staff

    Reviewed May 9, 2013

    I have owned this washing machine for exactly 4 years. It has broken down 3 times. I called GE to see if there are any problems and to let them know the product has issues. Their consumer relations department did not care that I had problems and said they were sorry and there’s nothing they can do. I will never buy GE products again.

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    Customer Service

    Reviewed May 9, 2013

    A week ago, I wrote an extensive review about this washer model and about the place where we bought it in September 2012. I mentioned that Kelly never returned my calls and I was wrong. She actually returned my call today and Standard TV and Appliance in Portland, OR gracefully offered $550.00 credit towards the purchase of any washer at the store. I am truly impressed by Kelly and I do apologize for not giving enough credit to her efforts. It took a while, but we are quite satisfied. My lonely star is only for the washer that, by the way, Standard will come on Friday; deliver a Speed Queen we chose; and take the GE washer. Unfortunately, this GE washer does not deserve any better than a single star. On the other hand, Kelly and Standard TV deserves 5 stars.

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    Reviewed May 5, 2013

    I want consumers to know that the GE HE top load washer is the worst washer I have ever owned. I have owned at least eight other washers in my life, and the GE HE top load does not clean the clothes. I constantly have dirt or grime still in the clothes at the end of the wash cycle and have to rewash loads. I often wash smaller loads to try to avoid this, which makes buying an energy efficient washer void. Some loads that I'm just doing a light rinse on come out with white grime on them and are actually dirtier than when I started.

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    Reviewed May 5, 2013

    The machine is a complete junk! It does not wash clothes at all! Worst of all, I tried to return it, and I got the runaround saying that I needed to contact GE, who then told me I needed to return it to the place I bought it from. I even tried using the 2 rinse cycle to try to get clothing clean. It did not work! In order to get somewhat of a cleaning, you can only put a small amount of clothing in. It states high capacity!

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    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed May 4, 2013

    We bought this washing machine and paid over $630 including an extended warranty in September 2012. The first day we used it, we noticed that there was very little water and the clothes did not come out clean. Naturally, we thought it was our fault and for about two months, we tried different detergents, settings, etc. but the results were always the same. We tried small loads, twice the detergent and nothing really worked. This is a washer! It was designed to get your clothes clean. It did not do it and obviously is a really bad design. I can go on and on describing everything that is wrong with the machine, but everyone else had already done it. We called the place we bought it from (Standard TV and Appliance in Beaverton, Oregon) and they passed the buck to GE who sent a technician who changed a belt and of course, nothing different happened.

    We called again and Standard sent a technician who determined that the washer was fine but since we had a warranty, he will change the infusor. We had to wait almost two weeks for him to come back and replace the part. It did not make any difference at all. We called customer service. We talked to Kelly ** who initially seemed very interested in our dilemma. We explained to her that we did not want a replacement from GE. We just wanted to buy what we originally wanted to buy, a Speed Queen, but we let the sales people talked us out of the option. She said she will help us but ultimately she stopped responding to our calls and finally as a grand gesture, she called me and said she had a great deal and we could buy the Speed Queen for $650. I could not believe her but she was dead serious and told me that it was a great deal.

    Standard will come and take the GE and install the Speed Queen and it will cost us only $650. I mentioned to her on a separate message because I never was able to get her on the phone again after several days that that was an insult. The difference in price between the machines were only $116 and we will gladly pay even $200, but to charge as twice for a piece of junk they originally sold to us was not our idea of a good deal. I never heard back from them or GE. The washer is sitting in the garage not being used. I would never buy anything from GE again or from Standard TV and Appliance.

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    Customer Service

    Reviewed April 27, 2013

    GE Stackable Washer/Dryer GTUP270EM1WW - On Tuesday, 4/23/13, Lowe's delivered this unit to me. I was so excited to get a new washer/dryer! My excitement quickly turned to tears that night when I tried to wash a load of clothes. The washer would only agitate if it was set on the auto sense setting. I tried turning the unit off, moving to a different selection and starting it again. Nothing worked. I read in the manual that it may need to be reset, so I unplugged the unit, waited for two minutes and plugged it back in. I turned the selector to spin only because at this point I just want to get the water out. The washer would spin a few minutes then stops. This happened a few times, then the unit would not spin any longer. There was about 5 inches of water left in the machine.

    I called GE and spoke with Jackie. She thought maybe the unit was in demo mode. He had me unplug the unit, wait one minute then plug it back in. Then she had me raise and close the lid 6 times in 12 seconds and put it in a spin cycle. When I pushed start, the lid locked but the unit still did nothing. After trying idea after idea and spent over an hour on the phone, she was stumped. We wrung the clothes out by hand and put them in the dryer. Guess what? It would not heat and the timer would not move! I tried one more time to spin the water out of the machine and nothing happened. I turned the knob to off and the spin light and lid lock light remained lit, so I had to unplug the machine and leave it unplugged.

    I called the Lowe's service line and they scheduled a swap. So today they brought me a replacement. The dryer heats! The washer will fill and agitate on all settings! The washer will not pump all the water out. I now have 5 inches of water in the machine and it will not spin or pump water. I called Lowe's again and tomorrow I will go pick out a different brand and they will come pick up this useless one!

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    Reviewed April 26, 2013

    I reported a problem to GE and they sent out a tech for three times now. They are sending a tech out again. They said that they will keep sending a tech because they have had no reason to replace the machine and that they will keep sending a tech because they are not falling out of their warranty rules! Meanwhile, my wife keeps hauling 5 gal buckets of water to the machine. I hope my wife is not injured hauling water to the machine! I think GE stinks and I will never deal with GE again. I feel sorry for anyone that has to go through what we have had to deal with!

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    Customer ServiceStaff

    Reviewed April 23, 2013

    GE front load washer model wbvh5200j2ww - When we purchased this front load GE washer in 2009, we thought we were getting a great appliance backed up by a great name in appliances. Nothing could be further than the truth. We have had numerous service calls, but the straw that broke the camel's back was when the washer started making shaking sounds and when I went in, the washer was smoking. I called GE, rather irate, because this could have burned my house down! Well let me make a long story short. GE does not care one bit. I told them I have had numerous service problems and about the latest, all they said is that they would have to schedule another service call. Upon telling them this was unacceptable and what occurred they refused to budge, I asked to speak with a supervisor and that was to no avail. I was told there are no supervisors. I even called the GE corporate office. They refused to discuss this problem with me and said I could call a repairman.

    The short of this is to never purchase a GE appliance or any appliances that might be manufactured by GE. They no longer have any quality behind the famous GE logo. I wonder how many of those GE jet engines have major service problems. Next time I fly, I only hope the plane doesn't have a GE built engine that is as well built as my washer.

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    Reviewed April 18, 2013

    G.E.Profile front load washer - Let's put it this way! The most I ever paid for a washer in my life, and I got so used to the repairman coming to fix it that I asked if he and his family would like to come for Thanksgiving dinner since I saw more of him than my family! Not happy with my washer or dryer at all. Cannot wait to find a new one. Mine is 6 years old. We cannot leave the bottom front panel on because every time you wash, you have to unscrew the white plastic screw and drain the water out. It is loaded with small stones-like because the belt around the tub is breaking up. It sounds like a drum. Takes forever to do a load of wash and clothes are not clean. Hate this washer.

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    Reviewed April 18, 2013

    I bought a top-of-the-line GE Profile washer WPRE6100G1wt about 6 years ago. I had the motor and transmission replaced under warranty. Now it won't agitate or spin. Replaced the lid switch and it worked for a while, but I think it started working because I jiggled the motor connectors. I discovered the wires come out of the connectors. Incredibly, GE does not have a replacement part for the connectors or wire harness. Their advice is to buy a new washer. I'm still trying to find a replacement wiring harness or fix the one I have, but for sure I will not be buying any more GE appliances when they don't even make them repairable. Would be 0 stars if you gave me that option.

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    Reviewed April 17, 2013

    We bought our front load washer and dryer about six years ago and have nothing but trouble out of our washer since day one. Clothes never smell clean, and washer is off balance all the time. We have put the cleaning agent in the ad as directed and cannot tell a difference. Our washer has mold around the seal around the washer tub that won't come off. Clothes always smell molded and we have to rinse and spin two to three times before water is out of the clothes, and that does not matter if it is fully loaded or it's just a couple of things in it. Also, no matter what cycle I put it on, it always takes at least 45 min. at the least to wash, and that is the least amount of time that it washes.

    Now, my washer will turn on and act like it is going to wash, then kicks off and won't do anything. My GE dryer has started in the last year not shutting off. Clothes will run for hours unless you shut it off. It is a huge fire hazard and I am very disappointed in this set. I was excited when I first bought these appliances. I heard that front loaders were the best. All I have had out of mine is trouble. It was a whole lot of money spent for nothing. This set is not energy efficient at all especially when you have to run the spin cycle two to three times and the dryer never shuts off. I will never buy another GE appliance, and I will tell everyone I know about my experience with GE products and highly discourage them from purchasing GE anything.

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    Staff

    Reviewed April 7, 2013

    My sister and I just moved into an apartment 3 months ago with a new GE washer/dryer combination (model GTUP270EM1WW). The washing machine seems to work OK so far (knock on wood), but the dryer has a loud oscillating-like hum during operation. Also the dryer is destroying our clothes! Beware if you have clothes with a drawstring. We have had drawstrings twisted so bad that it will be partially or totally pulled out of the article of clothing into an extremely tight accordion shape. When you try to straighten the string out, the material has become so hard and brittle that it will break apart. We have both had bras that were twisted so badly in the middle that they tore apart. Also, I had a workout jacket and the dryer broke the zipper pull off.

    I spoke to another resident in the building and he informed me that he had problems with zippers being destroyed as well as the buttons on his shirts being torn off. I tried the delicate cycle on the dryer and that did not change anything. I finally had to buy several garment washing/drying bags, which seemed to be doing the trick; however, my sister said that the side seam on one of her garment bags was torn in the dryer. Also, clothes that I felt would be safe to not put in the laundry bag will occasionally come out very twisted with other clothes. Today the zipper pull on one of the garment bags was torn off, which prompted this review.

    I am in my 60's and in all my years of washing clothes in personal machines and at laundromats, I have never ever had clothes destroyed like this! This dryer is of poor quality and I am sending this review to Consumer Reports.

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    Reviewed April 4, 2013

    My GE washing machine is less than 4 years old; it’s pure junk. These are not made to last, very poor design. The thing shakes very badly. I mean very bad. It is as level as it can get, just one thing after another. Well I stopped. I could have just put that money into a new washer and been done, Model # WBVH5200J3WW. I have had it serviced twice. No help. I have taken it apart at least 4 times. Headache.

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    Reviewed March 16, 2013

    We got a new machine through my insurance. They gave me a GE washing machine. It does not remove animal hair, it does not rinse well, and it has broken already after one month. We already had the basket come loose. You can only wash about 5 towels at a time.

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    Reviewed March 16, 2013

    It does not clean clothing. Clothing doesn't even get wet and there is residue all over the clothing after the wash. I am very, very, very disappointed in this GE product. I have contacted GE in the past with no resolve.

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    Reviewed March 5, 2013

    GE top load washing machine 3.7 - I bought what I thought would be a great washing machine being a GE, America's trusted brand for appliances. The washer's drum hits around when it's spinning and hums. While washing my clothes, it tangles inside making it difficult to pull out and the water level sucks. I'm definitely not satisfied with my new GE washing machine, and Conn's charges restocking fees to return. I'm stuck with a piece of junk.

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    Customer ServiceInstallation & Setup

    Reviewed March 5, 2013

    Our original washer dryer combo (Model: GTUP270EM1WW) flooded our laundry room and ruined our wood floor. GE sent a technician. After he was done, the washer made very loud noises and we called again. Another technician came. He ordered a new transmission. Another technician showed up, and I asked how were they going to test if the washer works without ruining anything in our apartment. He said that they would plug it in, and if it turned on, it worked. I called consumer relations; they had no record of the technicians’ visits. They decided to send a new unit. In the meantime, 2 service calls that were confirmed by GE were no shows. I had to pay someone to be at my home for nothing.

    When we got the new washer dryer in January, the company that installed it was unable to install the ventilation hose for the dryer. I called consumer relations and after 3 weeks, they said they could not send anyone to install it properly so they would do a buy back. I purchased new appliances and scheduled installation 3 weeks from when GE confirmed it had all the info to do the buyback. Today, the appliance is still in my home, and I cannot get my new washer and dryer installed. This situation has made me out a lot of my time to solve it. I demand compensation for the situation you have created with your bad products and terrible service. Below it asks if I want an attorney to contact me. I would love to be contacted by your QC manager and your customer service manager!

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    Reviewed March 4, 2013

    Terrible performance. Literally the worst washing machine I've ever had. Design flaws cause large items to drape over low agitator, and water level doesn't get high enough to submerge clothes. This results in clothes, towels, etc. having large unwashed areas! Do not buy this machine. The "low energy" claim is totally nullified by you having to run loads of wash 2 and 3 times in a row to clean clothes.

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    Reviewed Feb. 13, 2013

    We purchased a GE washer only 2 years ago and now the transmission has gone out according to the repairman who came out for repair. It started making a large knocking sound while washing that turned out to be the drum thumping the sides of the unit due to the transmission going out. It is very loud! GE and Lowe's are not willing to work with us either on this obvious manufacturer default. We will not be spending the $265.00 for replacement and will not ever purchase another GE product. I highly suggest that everyone purchase the extended warranty as I am sure this will happen again and again. I am posting this just in case GE should decide to recall the units at some point. I would love to see justice done so they will start to produce a quality product. This unit is a piece of crap!

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    Reviewed Feb. 6, 2013

    I hate my GE Profile washing machine. GE should be ashamed of themselves. The rubber gasket is yucky with black mold, no matter how careful you are about wiping and drying the gasket. I called to get a replacement gasket and they wanted $260 not including shipping. I will never buy another GE product.

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    Customer ServiceReliability

    Reviewed Feb. 5, 2013

    GE Top Load Profile Washer and Dryer - Several service calls, approximately 8 for the 1st, resulted in a still non-functioning washer. Dryer is iffy at this time. Lowe's refunded our monies and we chose another machine. Todd, Consumer Relations, stepped in and asked us to allow GE to switch out the old with a new upgraded machine. We allowed it. We cancelled the new machine from Lowe's and GE delivered another defective GE upgraded machine. GE will not refund our monies to use but is insistent on repairing this defective machine. No. Both machines would be under warranty and never worked.

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    Reviewed Feb. 4, 2013

    My whole residence got flooded a few weeks ago! The technician said it was probably the kitchen rug that I was washing which had sloshed the water out of the machine? I had washed that rug many times before in that machine. Yesterday, the new tenant called and said she was washing and she heard water running on the floor. She ran into the laundry room and there was water pouring out of the lid and down the washer. Good Bye, G.E. Never again!

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    Staff

    Reviewed Jan. 30, 2013

    GE Washing machine Model # WBVH5200J1WW Serial #: HR206724T - My husband and I purchased this washer from GE in 2008 and purchased the extended warranty for $100. The warranty ran out in December 2012. The washer broke right after Christmas. I emailed a complaint into GE and they did send a tech on Friday, Jan. 25, 2013 to look at it at no charge to us. The tech came in and opened the washing machine. He shook the basket and said, "Just what I thought. The basket is broken." Then gave us an estimate for $529. They told us that we were doing too large of loads of laundry, which is not true. Now they have been in touch with us and stated they will give us the parts for free, but we still have to pay for the labor which is $529.

    I am very mad as they are doing nothing for us. We paid $600 for that washer. Why would I pay almost as much to fix it? Also, I come to find out that they do not make that model any longer. I just find it very strange that he knew what was wrong with it as if he has seen it before. I am hoping maybe someone can help us to get this resolved. Thank you.

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    Reviewed Jan. 24, 2013

    Less than 30 days old and the spouse is about to return to the store. It makes a loud bang (loud enough for my son to notice and mention). Not at all satisfied with this GE product!

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    Reviewed Jan. 23, 2013

    I have had this washer for a couple of years and notice that it keeps a mold smell all the time. I have to clean it out with Clorox and hot water often so it won't get dirt and smudge on my clothes. I've been washing clothes for 47 years and never, ever have I had a washer that requires you to clean it out like this one. I hate it. I wished they would make them like the old ones were, with the lint catchers on top of the adjectors so you can get rid of the dirt and lint. It makes sense to me. Now the new ones go in holes and molds. I wish I had my old washer back. I never had this kind of problem and my clothes were always clean without having this smudge and grease looking stuff on my clothes. I saw the reviews of other people and my son has a GE. His does the same way. What happened to good washing machines? I don't know what to do next. I think GE should recall all their washers because they don't wash for **.

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    Staff

    Reviewed Jan. 23, 2013

    GE Profile washing machine Model WPRE6150K2WT - I have had a repair person out 2-3 times, but says can't take care of the problem. My whites are so dirty I'm ashamed. Other close have spots of lint or soap on them. What can I do? I've had it for over 2 years.

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    Reviewed Jan. 21, 2013

    We purchased a GE top load washer and it spins and bangs against the walls till we turn it off and start it again, which can happen several times a load, every load. I am ready to just give it away. Do not waste your money on any GE products or appliances and they might get the message to quit selling junk to hardworking Americans. Tell your friends and neighbors.

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    Reviewed Jan. 20, 2013

    Worst washer we ever bought. I paid over $1,000 for it and it does a horrible job! If I want hot water for whites, it takes 2 hours and 15 minutes to do it no matter if I am doing a small load or a large one. Will never purchase another GE appliance again. I tried calling GE but got nowhere.

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    Customer ServicePriceReliability

    Reviewed Jan. 19, 2013

    My washing machine had minor problems with gentle cycle for a couple of months before Christmas. I was having trouble with the clothes being sopping wet with all cycles. I had a serviceman from another company who came out for free and told me that the motor board is malfunctioning and said that it would cost over $250-$300 to fix and that this particular model has had these problems. In fact, a number of people have had complaints about this model. Therefore, I called GE and you referred A&E Factory Service. I was not told of any charge.

    When I called A&E, they said that there would be no charge. I waited 4 and half hours and when the technician called, he said that there would be a $75 charge. Then you were closed. The machine is defective. I will let the whole world know. By the way, most companies in El Paso charge about $30-$35 a visit. What a rip off. Thanks for this truly poor service and for not standing by your products. I bought this washer last January. My confirmation number was **. The model no. on the machine is GTWN3000M2 which you don't make anymore. I wonder why.

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    Customer Service

    Reviewed Jan. 17, 2013

    The start button on my brand new dryer, not even a year old, stops working. I called the company I bought it from and they sent a repairman. He said he had ordered the part, so the waiting begins. I was told it would only be a 3-day wait for the part and he would be back to fix it. After a week, I called him and he said he was still waiting for the part. So after a few hours, he called me back and said I was not going to be happy because they were telling him my part would not be in until Jan. 14, 2013. This was only on November 26, 2012. I called the company very angry over this as we are not in the summer months, so I needed the dryer. They said they will see what they can do to help me get the part faster.

    Well as you can tell, it is Jan. 16 and still no one knows where the part is, when it is coming or even if it is coming. I have been dragging my wet clothes to the laundromat for 2 months, paying extra money out for their dryer; and my gas going there. Besides that, I have back problems so it is hard for me to carry bags of wet clothes. I really feel this is not acceptable. I also had my over-the-range microwave go after just having it for 2 years. I called GE and was told, "Oh well, nothing we can do for you. The warranty was up a few weeks ago." Unacceptable again. I will not be buying their products ever again. They can't even return an email to me about my dryer. What a great company.

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    Price

    Reviewed Jan. 15, 2013

    This is the worst washing machine I have ever owned. It doesn't clean the clothes and I have to wash them again, sometimes three or four times before the clothes can be worn. I've tried different types of soaps, washing boosters, and my clothes would still come out with soap residue or stains if I were using a liquid detergent. This has cost me time, money for electricity and it's definitely not energy efficient. I wouldn't buy another GE product period. I'm 65 years old and have used many brands of washing machines but this product is a complete piece of **!

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    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 10, 2013

    I bought a front load GE washer and dryer stack combination. After 4 years, the entire ceramic tripod in the machine fell apart. I was puzzled when my husband took out the drip pan underneath the machine and it was filled with crumbled ceramic. Apparently, ceramic deteriorates if you have hard water - which we do. We called customer service and argued with them that this shouldn't be happening on a $900 machine. After a few weeks, they told us to pick out a new machine and they would give us 50% off - free shipping and installation. Well that was before Thanksgiving. So on Black Friday, I wanted to get the machine at Home Depot because they had a sale of $200 off, which would bring the machine down to $700.

    Customer service said that we have to get it straight from the warehouse at a regular cost. When all was said and done, it was 50% off $900. We had to pay shipping and it wasn't even installed. We ended up paying $616 when all was said and done, which really only saved us about $150. Now here's the best part! We got the machine and when it spins out, it sound like a train is coming through the house. We immediately called customer service, which is horrible. They will never give you their last names or extension numbers. We told them we want a new machine, not a refurbished one. They keep insisting on repairmen to come fix it.

    Well they have now come to my house 4 times with wrong parts, etc. We are now fighting with customer services, who won't ever call us back, as I have an unusable machine that cost a lot of money in my house. We are taking this further. I am writing letters to anyone I can get an address for and we are probably going to take this to small claims court. Word of advise: Don't ever buy a GE product. They are not what they used to be!

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    GE Washing Machines Company Information

    Company Name:
    GE Service Contracts
    Company Type:
    Public
    Ticker Symbol:
    GE
    Country:
    United States
    Website:
    www.ge.com