Frigidaire Refrigerators Reviews

Well, so far, I have already paid for my extended four-year warranty by ordering 3 replacement parts. Now, two days ago, I opened the fridge door and the light blinked off. No big deal, I thought. I'll just replace the bulb. What I saw next absolutely put me in shock! The light bulb was stuck into the top of the fridge because it had melted itself through the fiberglass and was imbedded into the roof of the fridge!

When I pried it out, lo and behold, there was a nice fat hole now in the top of my almost eight-month old fridge that cost $1,000! I freaked out and called the repair man. This time, not for parts but for an honest to goodness repair job. After tomorrow, I'll see what he has to say and I'll write back. Oh, one more thing. What happened to the little piece of deflector metal that most manufacturers put above the light bulb to deflect/defer the heat from the bulb? I guess Frigidaire didn't want to spend the $.50 for that little 3"X3" piece of metal.

He told me on 2/16 to give him 24 hours to work on my account and he would call me. It's now 2/18 and I had to call him. What kind of service is this? My fridge has had the compressor replaced and a hole fixed where the freon comes out. Come on! I need o hear back from someone asap. I'm about to flip out even more. I've tried every approach possible and this is the last one I have. Maybe if I blog and write over and over, someone will hear me. I have children in my house! It's not like this is a dishwasher. I would be able to hand wash my plates. This is a refrigerator. Come on! I understand there are policies but I'm not receiving any help.

I contacted Frigidaire again and they asked for more information. After giving them the information, they never responded. That was 6 months ago. I have sent several more emails and I'm being ignored. Besides not having a product that works as it should (keeping food fresh and dispensing cool water), the cost of throwing away bad food every week is ridiculous. I fear everyday that I will come home to find the unit to have given out completely and leaked to ruin my hardwood floors. I fear the door will fall off on one of my children. This needs to be addressed before irreparable damage is done.

I had to go through Christmas without a fridge and food I had to throw out. I could have overnighted the parts to relieve days without fridge, but they refused. My service tech said it's a matter of time before it happens again. So I'm stuck with a fridge that is a piece of junk, and I'm out almost $2000.

I then contacted Frigidaire and they stated the sealed components were not covered, that they only cover sealed components for the 5 year period for models built in 2005 or prior. I then asked to speak to a supervisor and she stated that I would have to wait for them to call me back and that I would get a call back the next day. I have yet to receive a call back.

At this point we've decided to cut our losses and have purchased a Whirlpool refrigerator. Overall I'm very disappointed with Frigidaire and their unwillingness to stand behind their product. I paid $800 for a refrigerator that only lasted 3 years due to the poor workmanship of Frigidaire. I have sent my written complaint to the company but seriously doubt I will receive a response. How any company can escape responsibility for factory defects and workmanship on any item that they manufacture is beyond me.

Frigidaire refuses to accept responsibility for their product and says the one year warranty has expired. Imagine that? They knew the doors wouldn't rust out for at least a year, so they don't have to worry about the replacement. Checking online, I found that I can purchase a replacement door for $258.51. But why would I want to buy anything to help the bottom line of this company? I'd rather purchase a competitor's product than extend the life of Frigidaire's poorly manufactured appliances. I hope someone can force Frigidaire or Electolux Home Products to recall and replace the faulty freezer door panels.

Lowe's was contacted as that is where we purchased it from. Apparently, once it's out their door, their responsibility stops. The plastic mayonnaise jar fell out and broke the bottom piece of the interior! Plastic jar! These are just some of the problems. I will never purchase another Frigidaire product. Never. They are cheap and customer service or care is non-existent. This was an expensive mistake. My 21-year-old Kenmore refrigerator that this one replaced was still 10x better. I wish I had it back.

My wife contacted Lowe's early on 11-27-09 (Black Friday) and they agreed to send a replacement fridge within a few hours - and they did! However, this new Frigidaire operated for about 39 hours until the cooling alarm sounded at 3AM, Sunday (11-29-09). The second refrigerator was also displaying the dreaded SY CE code and cooling and lighting had stopped. I should say (even with first fridge), I cycled power to the unit several times and tried any number of combinations on the door control pad with no success. I also verified the level and frequency of voltage at the outlet were as specified.

I was standing on Lowe's doorstep as they opened at 7AM, Sunday 11-29-09. I explained the history of the last two Frigidaire units including loss of food, sleep and sanity. The Lowe's associate guided me to all in-stock fridges and indicated I could choose a higher priced unit at their expense. I soon settled on a Samsung, which was listed at $500 higher than the Frigidaire. They delivered the new unit on 11-30-09 and it has worked to perfection since then. Yes, I know it's only been a week but in fridge years, it feels like so much longer.

Now it is only 15 months later, and the compressor is going out again! I called the repair company that replaced the compressor and other parts last June 2008, and I was informed the parts are only under warranty for 30 days. The repair company gave me the 1-800 to contact Frigidaire directly, but the only persons they speak to are repair companies. I am at a loss! I just bought $350 worth of groceries, and I now know the signs of my refrigerator going out. And all I can do now is do a waiting game. Growing up, my family only had Kenmore appliances; and they all lasted 18 to 20 years without needing a single repair. Do not buy Frigidaire. Stick with Kenmore, the company that makes reliable appliances.

Well now that it's four years old and every shelf is cracked, I can't use the bottom draws or shelf because the shelf is in pieces. I mean what are you only supposed to put, one jar of mayo on a shelf? OMG, come on people. OMG I also have to mention on this model of fridge GD-21, the handles to open the door, I have hit my head on the points of the handles like six times and twice it drew blood, the design is awful. This is our second Frigidaire fridge and no more will I buy this brand again. They seem to last only four years then you have to get a new one even though you still have the service contract on it. The fridge runs constantly and uses too much electricity. Our electric bill rose to like $80.00 since we got it. We can't use the storage draws or shelf on the bottom, it's a total loss. We're trying to glue it but it probably won't work.

The service company came out and confirmed that the compressor had indeed failed and quoted me a labor cost of $318 for the installation. I was frankly shocked at the amount and was also told they would need to order the compressor and it would probably be a week before they could make repairs. I also had to throw away all the contents of the refrigerator and freezer, which was very costly to replace. Lastly, I had to stay home from work for the service call, which was a major inconvenience.

I e-mailed Frigidaire customer service and asked if they would help on the installation labor based on the age of the refrigerator, the lost groceries, and missing work. Unfortunately, they refused. I also found out the replacement compressor is only warranted for 90 days and the labor for 30. It sounds like I could be in for more trouble. And this will absolutely be my last Frigidaire refrigerator.

I decided I should contact Mr. ** before filing a complaint because obviously I had not tried everything. Mr. ** responded to my email immediately and offered me a couple of different solutions. I opted to have my refrigerator repaired and it is working as good as new. He took care of everything for me. All I had to do was schedule an appointment with one of their authorized dealers. I couldn't be happier with the service and the solution.

So, fast forward to a few minutes ago, when I spoke with this customer service representative. She advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes. My position is, that should not make a difference because I spent real money that went to a real rental company for its services that I needed while Frigidaire's own unit stopped working, therefore putting me in a bind. So, after learning this part of the reimbursement policy for the first time, I asked the representative to talk to someone to file a complaint over the phone.

After much hesitation, she placed me on hold for a few minutes while she tried contacting someone at corporate. She returned to me, however, to let me know she had already "assisted" me and couldn't get a hold of anyone at corporate. So, I asked her again about being reimbursed in full to no avail. I then again requested to speak with someone at corporate, to which she responded in total silence. I asked her if she was still on the line with me. She responded to let me know she was still there but then went completely silent again. After a few seconds, I told her I was still waiting for her to respond to my request to speak with someone at corporate. Then and only then, did she place me on hold (again) and come back with someone at corporate.

This person at corporate further advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes, because taxes are what each individual state charges and therefore not fees that rental companies actually pocket. And, all of this was after I had been told by a previous representative my rental allowance would be almost double than what I ended up spending even after taxes were tacked on. The couple of dollars in taxes won't break me, obviously, but it's the situation as a whole, from the reps who had difficulty understanding English to the fact that the new refrigerator broke down in the first place.

I advised the lady at corporate I would not be purchasing another Frigidaire in the future and did not appreciate receiving the poor customer service. Again, she apologized and said she would make a notation to better train their phone reps about making the reimbursement policy clearer to consumers. But, as for full reimbursement, no dice.

I am curious. Is their position concerning not reimbursing customers for taxes that they've paid (such as in my case) even legal?

Also, I inspected the compressor. It was holding the drip tray on top of it, which was full and about to spill over which would have dripped onto the wiring plug which I checked with an electrician. He informed me that in his opinion, it would have caused a fire. Since I am very handicapped and have to use an electric chair to get around, if it had started a fire, I do not think I could have made it to safety. My advice to you is check and double check the way your products are made for safety and replace any bolts that you should know are much to thin to hold any weight. By the way, it is now going to cost me about $4,000.00 to remove and replace my new flooring just to get rid of the scratch the product caused. If it was still under warranty, I would have Frigidaire in court for the cost to replace my flooring plus building a faulty product as well as a fire hazard.

The repairman replaced it and said it was a freaky thing, never seen anything like that in his 40 years as a repairman. Shouldn't happen again, but if it was caused by the compressor then the fridge will stop cooling things. He assured me though that even though the one year warranty is up on the rest of the fridge, compressors are always covered for 5 years--they are so expensive that you would have to just buy a new fridge if it went out.

But when he went to show me that clause in the paperwork for my unit, he was shocked to find that no, even the compressor is only covered for one year, and there's a huge list of parts that aren't even covered for that year! So, [bad] product and [bad] warranty to boot.

I'm just nervous about leaving the house when my fridge could have burnt the house down. Reading other entries on this website about this company, all kinds of their products seem to cause random fires! What if my dog was alone in the house? Scary.

just completely disappointed w/ american made products.will america ever wake up from it's backslidings.i think not.

I just have no idea if there is lead in the paint..stil trying to figure that out. I don't feel confident as a consumer anymore.

When we purhcased, I did not opt for the extended warranty as we were thinking about moving. It did not occur to me that the original warranty would only be for ONE year. I am almost 60 years old and have purchased several fridges in my lifetime. I have NEVER needed to have one serviced until it was old (over 10 years).

So I am very diasappointed in Frigidaire and would NEVER purchase their products again. I realize that I have very little I can do in the way of compensation for this loss. I was shocked to learn this had happened to a lot of people dealing with this brand. I believe that word of this will spread and the reputation of this comapny will suffer. In the long run, it will cost the company for treating people this way.

The represenative give me names of three service companies in my area. I called one of them (Lowery's)who sent a service man to my house. He diagnosised the problem as a Freon leak(refrigerant)in the cabinet(one of the sides) of freezer which could not be repaired. I called the rep. and the two men discussed the problem. He charged me $81.00 for service call and he did recharge freezer and told me it would refreeze,however it would leak down again.

Now the represenative for frigidaire let me speak to Ms Valerio who told me what the would do. I must send completed form, copy of sales receipt for new appliance, warranty card, serial tag from failed appliance. I would get 50% rebate for a replacement freezer. It must be Frigidaire, Kelvinator, Gibson. Tappin or White Westinghouse. Excluded was any products manufactured by Frigidaire for private retailers such as Sears. I could not find any brand eligible except Frigidaire so that is what I bought.

I believe the freezer was damaged from the factory, though I can not prove it and I think that the warranty should have covered more of the replcement cost since it was only one month over the one year period of warranty. I am unhappy about this and would like this to be included in your evaluation of Frigidaire products and sevice.

I bought the first freezer for $537.92. The replacement freezer one year later, was $656.97. I have not received a 50% rebate yet, but expect too. Other relavant damage was from some food thawing. (not food frozen as hard as meat but ice cream and fruits and vegetables)

not covered. told i should have bought an extended warranty. what a bunch of dishonest people.

so now i can either pay $500 for a new one or buy a new refrigerator. obviously frigidaire is very aware that their compressors go out and so they are made so they at least meet the warranty deadline. worked for the auto industry at truck and bus and know that that is a requirement. their only concern is that all party meet the warranty time.

i lost a freezer full of meat, fish, shrimp, etc. sure i can put a claim in with the insur and my rates go up. the consumer should not purchase a frigidaire.

Frigidaire feels no responsibility for my losses. They have decided that I nned to purchase another unit. They will not replace the unit. I think this is most unfair to me.

The paperwork was submitted to Electrolux by one of their authorized service repair companies. It took weeks to get Electrolux to do anything. They kept saying it was approved but they had to get in touch with Sears at our local mall to get them to replace it. We dealt with a whole front line of foreigners EVERY time we called.

Somehow, they could not get anyone to answer the phone at a major retail store at the mall...interesting. Finally after threatening a lawsuit naming everone from the ground up the corporate manager walked the paperwork over to another department for which they claimed they had no direct numbers to and had it faxed to sears. We will be three months without a refrigerator. Sears confirmed they recieved everythig.

They called us at home from the store in the mall to tell us we need to decide whether we want it delivered or picked up. We said delivered. He said we had to come in sometime before the delivery date and pay the $75. We went to the store last night to pay and no one knew anything about it. However, I was helped by one of the rudest people I have ever met. He screamed at me and humiliated me in front of the other customers. I will NEVER ever purchase any Electrolux owned appliance nor will I ever shop at Sears again.

Loss of food twice with a value of at least $800. Loss of income eating fast food or paying to travel to the store basically on a daily basis.

We spent well over $1000 on this model at Lowe's and never expected to be replacing it so soon. After reading the rest of the comments on here I guess I should just be glad that my compressor has not gone out. I will never purchase another Frigidaire (Electrolux) appliance again. It is obvious that they really don't care about the quality of their products!

Replacement of interior shelving = $75. Replacement of freezer door w/ labor = $400.

I am without a refrigerator/freezer and have to eat out and use a cooler for beverages. Also lost some items in refrigerator. Want to make sure this doesn't happen to other people. Maybe there should be a consumer recall on these products. Another man lost his restaurant in a fire because his frigidaire freezer compressor caught on fire

When we arrived back home a month later (in the middle of the morning), we were hit by the overpowering smell coming from the refrigerator. We spent the next few hours clearing out the contents. At the first sight of daylight, we called The Brick, where we made the purchase. They informed us that we didn't purchase the extended warranty, and gave us the customer service number for Frigidaire. Frigidaire had a technician come out to our home a few hours later. He was in the process of ordering the part that was required to get the refrigerator running again. I instantly informed him to forget that idea, as I wanted the whole refrigerator replaced.

I spoke to the customer service rep again, and refused to accept the repair service. Frigidaire replaced my refrigerator the next day. I believe that malfunctions can, and do occur, so I can't slam every Frigidaire appliance. Through the generations my family have had a history with Frigidaire appliances, and I think that I just got the lemon that time. The other explanation is that perhaps the Canadian customer service is more helpful in their service. One would expect the US Frigidaire to have a much better customer service as their customer base is bigger. Who knows? All I know is that I am still confident about Frigidaire appliances, and will make other Frigidaire purchases.

I was not paid for the frozen food we lost as we did not have the extended warranty. We learned that we would only have gotten a flat rate of $250.00 anyway. Luckily we didn't spend the extra $239.00 on the extended warranty.

It took five phone calls before someone was able to properly do this Service Escalation. We were connected with National Appliance Network. It took another four phone calls before a technician was able to tell us that he thought the temperature control thermostat was bad. He figured this out by our description of the problem.

He had to order the part from Electrolux, which took nearly a week to arrive. Then we had to call the appliance network back to schedule a repair person to come to the house. That took 3 more phone calls, at least. Then we were told that a service person couldn't come out for another week. When that day came, the person did not arrive in the time period.

I called again to national appliance network and was told that the service person had a car accident. I was told that I need to wait for National Appliance Network to find another technician who is willing to come to our area. Now, six days shy of one month after the first call was made, I am on hold with Electrolux again to see if they can give us a resolution. It took them nearly a half hour to even find our account on the computer system. This should not happen! What happened to the days when you could count on service?

We have had no refrigerator for one month at this location. All items in the refrigerator went bad. No one seems to be able to fix a Frigidaire if you live in Western Pennsylvania. Why then do they sell products in this area?

I am now searching for a refrigerator from different manufacturer.This is a big problem, taking off work to disconnect the stove for delivery of refrigerator, arranging the time with the coop for the pickups and deliveries and the waste of spoiled food, not mention the cost of eating out. I now have to go through, again, the same process of pick up and delivery, connect and disconnect of stove,and $500 delivery fee that I have to pay the coop in case of damage to the elevators or hallways upon delivery. This is a big company with many years of manufacturing experience, why are they shipping products that look good have great design, to suck the consumer in, and DO NOT WORK.

Food spoilage, money spent on eating out,tips to handymen and delivery men, $500 to coop, time taken off from work, endless hours searching for a replacement refrigerator.

I am 60 years old and do not abuse my appliances, so I can't understand why this is happening. I felt that you should be informed of these problems also if there is anything you can do to correct my problem I would greatly appreciate this. I am not financially able to purchase a new one at this time. Thank You

I don't need any bottles or jars falling off the doors when I open the refrigerator. Also I don't need a flood on my floor as a result of the dripping freezer.

Today, now that they got the report from the repair tech who checked the fridge, they have deemed it "not cost effective to repair." They say they will send me a rebate towards a new fridge but will not repair the current one or replace it. The machine had a problem from the begining and the certified repair person has told them the system is contaminated. We did nothing to cause this issue and I am stuck with a non-working fridge in 100 degree weather, forced to use a cooler and bags of ice to try to save a few items. We again have already lost food and are paying almost $2 a bag for ice at 4-6 bags a day. I don't think I will opt to spend another $600 on another Frigidaire product, especially a refigerator.

Furthermore, I have owned refrigerators with ice dispensers and never had an experience of the parts rusting. I expressed that I believe this is a defect in manufacturing that poses a health and safety risk to their customers and consumers. They indicated that my only recourse was to call the parts department to purchase a replacement part. The service rep specifically stated this is not a warranty issue. I stated that in addition to posing a health concern, I believe this may be a recall issue and that I was going to notify Consumer Affairs as I do not believe that purchasing a replacement part, which I suspect, is made with the same defect is a practical resolution.

He said since I had my receipt, just bring it in and they would exchange it. Also, some credit cards DOUBLE the warranty period. So, check this aspect before calling the repairman and consult with your credit card company. NOT a fan of Frigidaire after reading all these problems, but LOWES is definitely standing behind what they sell.

A few months after we had it, the shelves started falling, due to the plastic tracks breaking. After several calls, a woman told me that they were not designed to hold 50 pounds of potatoes. Anyone that cooks knows that you don't refridgerate potatoes...she was being nasty. Customer relations is not her high point. We ended up replacing several sets of tracks, on the refridgeratore side.

Same thing has happened on the freezer side. Today, the door shelves started falling out. I will never have another Fridgidare product in my house. Pretty pieces of junk. Oh, the ice maker only worked for 8 months. Like I said...pretty pieces of junk.

Lost of food due to failure: $90. Time spent on phone calls: 3 hours. Service calls:$120.00.

I have spent well over $300 in labor costs to have this hunk of junk diagnosed and/or repaired, and am sure it is going to cost me again for the new compressor this time, possibly in the $500 range, since I'm guessing it is no longer covered by the warranty. That doesn't even count the food I've had to throw away, probably another $100-$200 dollars wasted.

The factory warranty expired 6 months ago; amazing how they have figured out that the compressors on these things will just outlast the warranty. I spent $1500.00 on this unit because it was supposed to be considered one of the best. Seems that I was only renting after all. I'm very angry at the lack of craftsmanship displayed by this company. Doesn't anyone make a decent fridge anymore at a decent price? I'll never buy a Frigidaire again, but I am also wary of the other brands as they seem to be just as bad if not worse!

Lots of food, time and energy lost.

Frozen food thaws unexpectedly. The unit amounts to expensive trash. I'm very unhappy about it.

I e-mailed Electrolux customer service that I didn't want to pay a local repair firm $75 to come out and tell me - maybe - that the drawer is or is not meant to be detached from the shelf for cleaning. Their reply was Thank you for contacting Electrolux Major Appliances.Your appliance is out of warranty. Do you have an extended warranty? If not you will have to pay for the service call. The 75.00 dollars (sic). Never have I experienced such customer dis-service. I will never buy a Frigidaire product again. Thanks for the listening ear - it's more than I got from Electrolux. What a simple request - and such a complicated and callous non-response!

Due to it running so long my electric bill went up. Frozen food that wasn't supposed to freeze went to the garbage. Frozen milk. Over $150.

I have lost 2 freezers full of food. $500. I lost time from work to wait for the repair man that was supposed to be there between 1 and 4. $100. Not to mention the 5 hours I spent on the phone just trying to get someone to come and look at this wonderful appliance.

Today is New Year's Day, and I woke up to a huge mess. Water all over the floor (I THINK from the ice cubes melting in that big receptacle), dripping down the dispenser onto the floor, AND a freezer of defrosting food. Now I've lost a freezer full of food, which seems to first have started melting in the partitions of the door itself--since everything on the door is completely thawed out. Some sort of cycle is taking place since some of the interior items are starting to re-freeze, but I'm worried about food that has partially defrosted and then refrozen.

Loss of frozen food, around $500.

I want my unit replaced immediately. I also want them to fully reimburse me for the used refrigerator I had to purchase ($172.00). I am also out $250.00 in spoiled food when the refrigerator went out on 12/08/07.

$1200 for a broken fridge, $200 lost food and $25 a day to feed my family!

$1200 for a refrigerator that won't work and about $300 in spoiled food.

The kit I found online is around $28. And who knows how much electricity I will have to pay for it.

The repairman's charge is $60.00 and cost of part is $100.00-$170.00.

I called Lowes, who again referred me to a service company, and I just called them to confirm they will be at my home tomorrow (the fridge quit cooling on Sunday.) The receptionist told me her computer was slow and would call me back. I'm still waiting for the call back. But for sure I will call again and again until I get confirmation.

After reading some of the horror stories on this report page, I guess I am fortunate that nothing worse has happened, and that we have the warranty plan and food loss plan. But to have a fridge short out twice within five months is a bit much.

We have had to use a total of $180 for two incidents of food loss within five months. Not the worst case scenario, but very annoying since I had out-of-town guests the very day/evening that our fridge quit cooling.

This time I paid $189. However, on Wednesday, February 15, it again stopped cooling at the top. Because I had been certain that it was fixed, I had bought more food, stocking the freezer. This time, I threw out at least $70 worth of goods!

I contacted Aaron's appliance who sent a guy out on 04/13/2007 and he told me it was the compressor and that we did not need the garage heater kit. I contacted Lowe's to return the fridge and they said I needed to contact Frigidaire, which I did, and they would not help.

When I asked why he was shipping the part to me and what was I supposed to do with it, he explained that he would give me instructions on how to replace the part. To make sure that I understood him, I asked SO YOU EXPECT ME TO REPAIR THE REFRIGERATOR MYSELF? He said yes and if the repair were a difficult one he would not be asking me to do it. I do not know what his definition of difficult is, but do know that this 120 lb woman does not want to try to move a side x side refrigerator to unplug it, remove bolts and try to figure out where the evaporator fan motor is.

I was appalled at this customer service. He explained that the reason that he was asking me to do this is because if I use one of their repair companies the wait may be 7 to 10 business days. I just cannot believe that Fridgidaire would treat their customers like this and most certainly did not pay $1300 plus the cost of an extended warranty to fix my own refrigerator.

Lowes was great and helped a lot. Frigidaire could have cared less. Now about 1 year later the door on the freezer section will pop open when you close the fridge door side. If not careful the freezer door will stay open.

We paid in excess of $1,000 for this refridgerator that doesn't work well.

Frigidaire has apparently known about this problem with their product for in excess of 3 years from what we can see. They issued an advisory to all their repair technicians 2 1/2 years ago about this problem, but didn't recall their defective product.

When you call customer service they try to deny that anyone has ever complained about this same issue, and are rude and unhelpful. They will not get back to you and try to do everything possible to prevent you from getting a service technician out to fix the product.

Now we're still struggling with the problem which was NEVER fixed and now the warranty has expired so they won't cover any repairs (not they ever fixed it to begin with).

This company should be avoided at all costs and if anyone out there is thinking of doing a class auction suit for consumer fraud please let us know. We'd be very interested.

I'm just as mad that Pacific Sales in Torrance, California had a salesman practically swear his life on the the fact that this was a GREAT product. Either they don't know the products they are selling or they lie as well as Frigidaire does.

We're going to have to pay to repair the non working ice dispenser unit, and from what I read that repair is not only expensive, will be required many times.

Paid $1200.00 for a refridgerator that has never worked well and has never worked fully like advertised and we'll replace it within the year if the problems continue. This is truly deplorable and consumer fraud.

Now, another week and a thousand more gray hairs later, they are still telling us it will be another week until we get our new unit. I will be shocked if it actually gets here. Even Lowes (the distributor) is frustrated with them and has 5 people currently working on our case. Every time I call Frigidaire, I get another customer service rep who does not speak English and only tells me that a new unit was approved. Doesn't help when it is not in my HOUSE!

We not only lost an entire refrigerator worth of food, but have had to keep our food cold using coolers in the middle of summer with 2 children. My fear of illnesses due to improperly stored food is panicking me and I worry every day one of the kids will get sick. I will NEVER buy another Frigidaire product and I will warn all consumers I come across against them. The have the WORST customer service I have ever come across.

This is an appliance that should be sanitary.

the parts but this can't go on.

The evaporator fan was replaced due to excessive noise. It only took two months to get the part. The repair told me it was a very high failure part so they had trouble getting it. It has since started making the loud rattling sound again. Every once in a while the unit will decide 35 is cold enough for the freezer. The fridge will get all the way down to 45 when this happens. They come to repair it and if they don't witness the exact symptoms I've reported they tell me it is working fine. I am now out of warranty and have what looks like a piece of junk.

We paid nearly $200 for the labor, and guess what, even with the new parts the frigidaire didn't work 24 hrs later. The repairman came again, and he said he needed to replace a part, and if that didnt work, he would have to replace all the parts again. Remember, this is their AUTH repair shop.

Frigidaire refused to give the parts again, and they informed us there was nothing more they would/could do for us. We were stuck with the repair bills from the first repairman, and the frigidaire repair, approx $250 total, and the losss in food, over $250 so we were out $500.

With a lot of angry arguing and switching to other extensions, and waiting and waiting, I got to speak to Tonya at electrolux who own Frigidaire, and she was just wicked - offering to cover about $300 towards the cost of a new fridge, but would not pay us anything for the repair or the food loss.

In other words, we were the same place we started, but it was 3 weeks later and we still didnt have a fridge. The repair shop was nice enough to come out 3 times replacing parts, since they are under warranty, but the fridge does not work. He said the explosion of the coil must have ruprtured the freon system internal to the fridge and that is impossible to repair. Thats a fridgidaire. i think the only thing frigid is the customer service, especially Tonya. I have not been treated so coldly by any customer service agent representing a brand in my life.

After a weekend trip we noticed water coming from the freezer side. When we opened up the freezer everything was thawed, several hundreds of dollars in vacuum sealed food ruined. On the refrigerator side it was quite warm and food was beginning to spoil.

When contacting the service company given to me by the Electrux people, I was informed that it was most likely the compressor gone bad and that it wasn't worth the cost to replace it since it was in the sealed section, and we had not purchased the extended warranty.

I called the TOLL FREE number (given to me by the recorded voice) telling me who to call to get a certified technician to my home. It will be exactly one week from the day that I called before I will be able to have someone out to my home to repair my refrigerator, that is still under the manufacturer warranty as it is only 7 months old. And when they do come out, I don't even know if the refrigerator will be repaired. The company should be more consumer-friendly.

In the week waiting for a technician, I will have lost several hundred dollars worth of food.... food for my family of five. With my 3 boys being out of school for summer, it has been (and will be for the next few days) a nightmare.

This is my second attempt to resolve the situation with my refrigerator. It is not my fault that your people did not repair it correctly before the warranty ran out. I call numerous times to have it repaired. When the repairman you sent finally came, he removed some ice from the fan and said he would be back with a part. He never came back and I was not able to get in touch with him again.

He did not fix the problem with the refrigerator then which was it not making ice and not getting cold on the refrigerator side. It was also making a deafening loud noise for hours. I told you people this! Now the refrigerator is totally falling apart! It does not make ice. It does not get cold-all of my food is spoiling. It makes hideous noise that keeps me awake at night. Last night the lever on the ice dispenser broke off when I put the cup under it to see if any ice would come down. This refrigerator is a piece of crap! You have the nerve to try to get me to pay more money on an extended warranty and the people you have me call want to charge me just to look at it.

From reading your manual, it is so obvious the conpressor is gone since most of the time it makes this loud noise and quits altogether now. Also your manual says to clean the condenser when I have no way of getting to it since it is secure with some kind of screws that I cant turn.

I am convinced this was a lemon that was sold to me and I am still paying for. I am ready to go to Consumer Affairs and report you company and anyone else who will listen.

I want something done about this refrigerator. I am not going to pay a dime more to repair it because I told you it was in bad need of repair before the warranty ran out and all you wanted was more money for an extended warranty.

whole HORRIFIC incident.

June 20 (Monday) - No calls all day. We had to call
Frigidaire and see what the situation is. No help
whatsoever. We had to go to Kinkos to fax the repair
order so that they have TWO copies (one from us, one
from the repair company) to assure that the
refrigerator is un-repairable and needs replacement.

We wait...

June 21 (Tuesday) - Called Frigidaire. They said it
was going to take 72 hours for a review to see
if/when it will get replaced. AGAIN, WE ARE

PATIENT...AND WAIT...72 HOURS.

June 24 (Friday) - So here we are, 72 hours later.
Called Frigidaire, still no answer. They told us that
it is STILL in the review process. What the heck were
they doing the last 72 hours? Hmmm...makes you
wonder...if they care, doesn't it? They said to call
back by the end of the day for an answer. So that they
can contact the place where we bought the fridge from
for replacement. Called them before they
closed...STILL NO ANSWER. And of course they don't
work weekends...So still no fridge...continue to eat

out everyday...we wait again for Monday.

June 27 (Monday) - Called Frigidaire...what a
surprise...STILL NO ANSWER. This is 72 hours plus one
day. Still no answer from the Review
Department...which I'm trying to think is a
department with a bunch of round filing cabinets.
Their reasoning this time is that the department is
very busy and shorthanded. I wonder why?...maybe
because your appliances are unreliable and need to get
replaced not even a year after it's purchase?!!

Again...we wait.

June 28 (Tuesday) - Called Frigidaire...well, you
might as well read what was on my story above, on June
27th. Cause that's pretty much the same story. Except,
apparently a supervisor was going to expedite the
process and give the file to the review department
who is still reviewing the case. I think they have one
person working there and only one person...who is in a
6x6 room with a stool and files and files of
complaints and cases. They said they would call me

back by the end of the day. Of course they did..NOT!

June 29 (Wednesday) - So here we are...144 hours
(business hours that is) has past...not counting last
weekend of course. Eating out, wasting money. But
Frigidaire doesn't care...it's not them who has to eat
out and it's not them who's money is wasted. Why
should they care. Still no answer. Same story. Still
no refrigerator. Talked to another supervisor...same
story. I might as well call myself and tell myself the
same story tomorrow. At least I'll be talking to

someone who cares...ME. Will keep you all updated.

I was reimbursed one time only $50 from frigidaire. The appliance store H.H. Gregg brought me a new unit same make and model. After just one year i'm having the same problems with this one as well, the compressor was replaced then the filter had to be replaced and now the ice making mechanizum has gone bad. I have decided that i do not want this make or model and would like a replacement of equal value. I sincerly hope someone will take my problem into consideration and honer my request. I'm a senior citizen on disability,and cannot afford to continue having the expense of losing medication and food.

The icemaker noise is extremely disturbing and has become a constant irritation.

This last incident occured Labor Day weekend 2004 and was finally rectified in mid-October. Last week, our water dispenser stopped working. I don't know if the line is frozen (a compressor issue?) or the pump has stopped (I still hear noise). To the point, I think we have a lemon or, at the very least, a product with serious design flaws. I found another another person on website who experienced the same problems, although his complaint was under Sears Home Central rather than Frigidaire.

In our last experience with Sears Home Central, after much screaming and frustration they footed the bill for the entire repair. We have learned our lesson-we bought the extended warranty. And based on past experience, it was a smart move, since we will be calling them once again to repair the water dispenser.

Twice lost full refrigerator and freezer full of food.

So, not only have I been without an operable refrigerator for more than 3 weeks total, I've lost over $300 in food. Frigidaire refuses to pay for the lost food, and is taking an extreme amount of time to even make a decision to replace our refrigerator.

I have also emailed Frigidaire twice with no response. I've only been able to correspond by phone and they say I'll have to keep calling back to find the status.

We've lost over $300 in food and it has caused an extreme inconvenience since we had over 8 people visiting our household during the Thanksgiving holiday. I prefer not to have a Frigidaire replacement but Frigidaire will not just refund my money. They will only replace the unit (when and if approved) with the same or comparable unit.

The first repairman--not a warranty repair--came on December 24--and diagnosed the problem as a sealed system problem -- a warranty repair problem. After paying him $70.00 foir the call, I called the Frigidaire's warranty NON-SERVICE toll free number. Of course it took over a week to get the warranty repair man to look at the refrigerator -- which he did for 15 minutes, then, after charging me $70 for the service call, said I've got to order the parts, and new compressor--if I had known that was the problem I would have ordered them right away.

Well---I had told the warranty telephone person that the first repairman had said that it was the compressor -- but they apparently do not even forward that information to the service technician.

A NEW date was set for the repair--a week from the date (December31) the warranty technician visited -- Wednesday, January 7. The parts had not yet arrived on January 6, so the warranty people calle me to say they had to re-order the parts--and that I was to call them as soon as the parts arrived, and they would have the repairman out the next day. The parts finally arrived on Friday, January 9 -- but when I called the warranty people, they said that the earliest date would be Wednesday, January 14!!!! The repariman would be here between 11 am and 3 pm I was assured (but why should they start telling the truth now?). Finally about 4:30 pm, I called the warranty number, and the person told me that the repairman was running late--but that he'd be here (Are we picking up a trend here?) Finally, at 6:30, the repairman arrived, shaking his head saying that he could not complete the job -- he said he wasn't aware that it was a compressor until he got here (Now that's another good one--just look at the sheet as you pull in the driveway). I immediately called the warranty line (by now I should have it on speed dial) --only to be told by the apologetic lady that she couldn't promise that he'd be back tomorroiw -- tha the earliest date is not next Tuesday, January 20th!!!

No one would have had to convince me that Frigidaire-Electorlux is a piece of crap by now--after all, its now the fourth week without a refrigerator --but after reading all the complaints here about Frigidaire, I'm left worndering how they stay in business.

Frigidaire makes ENRON look like a compassionate and ethical business!!!

I sent an e-mail message to the Electrolux company hoping for some satisfactory results. The only message I have received is that we will get back to you as soon as possible which was on November 23, 2003.

I am hoping that by contacting the consumer affairs office, something positive will happen. We paid $900.00 for this worthless piece of junk and neither the Frigidarire or Electrolux company seems to be willing to help us out.


As stated above, we paid $900.00 for this worthless piece of junk refrigerator. We have also lost $500.00 in food since every time the refrigerator/freezer thaws, the food spoils. We have contacted two authorized Frigidaire repairman; one of them didn't even try to fix the refrigerator and while the other repairman did come to replace a part, the refrigerator has once again given out.

We are wanting compensation from the Frigidarie/Electrolux company.