Frigidaire Dishwashers Reviews
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Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.
Visit www.frigidaire.com- Durable, lasting over 10 years
- User-friendly with easy maintenance
- Quiet operation during use
- Frequent repairs needed
- Poor customer service experience
- Ineffective cleaning on certain cycles
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Frigidaire Dishwashers Reviews
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Reviewed April 3, 2017
My dishwasher is 13 months old and already has had 3 service calls. The first one within the first 45 days of having it. Now it is 13 months old and out of warranty. The part that needs to be fixed come to find out is being replaced by a better part. It seems the quality of the part was substandard and they now have a replacement. I did get them to pay for the part but and stuck with a 149.00 service call fee. I was told "If I had paid $159 for a three year extended warranty it would be covered". That like saying pay $159 because in 13 months our products with the "substandard" parts break at this point. Never again will I buy a product with their name.
Reviewed March 7, 2017
I just went into the basement and noticed dishwasher(Gallery Dishwasher Model FGBD2438PF) leaking, shut it off. Looking for leak and found, like others here, that heating element warped and burned through the plastic bottom of the dishwasher. Dishwasher was purchased 3/2015. Just contacted Frigidaire about this issue - this is a design and faulty part issue. The heating element is only supported by 2 clips, where it should have at least 3. The bottom of the unit should be steel not plastic. Heating element failure, warped.
Reviewed March 4, 2017
I purchased that Gallery Dishwasher FGID2477RF on May 7, 2016. It stopped working February 25, 2017, less than a year after I purchased it Pacific Sales (Best Buy). I called Frigidaire on or about February 26, which arranged with a local Honolulu company to come out to check on the problem today Friday 3/3/27 between 12 noon and 5:00PM. The repair person never showed up. I also called the repair company at about 3;50pm to remind them about the service call, no response. It seems that Frigidaire did not arrange for a repairman to come and check on the problem.
Needless to say that the quality of their product is of the poorest quality available with tons of complaints and mostly only one (1) star. It is amazing that a company with such inferior product and service to match can stay in business. If you want to do yourself a favor stay away as far from FRIGIDAIRE as you can, you will only regret purchasing their poor quality products! The web is full of complaints and not just a few, but in the hundreds!
Reviewed Feb. 20, 2017
We bought a new dishwasher almost a year ago. Model #fgid2474qf40, Serial #kh52533619 Right from the start it was not working properly. Service came to our house just to tell us there was nothing wrong with it. Finally after three visits spanning several weeks they fixed the problem with new parts. After 9 months the dishwasher started to have problems again and got worse and worse. We called again. Somebody came after two weeks and the repair man decided new parts were need.
It is now a month since the repair man was here and the dishwasher now does not clean dishes at all. When we called Mellish, the authorized repair firm they advised they were still waiting for parts. A month to get parts is ridiculous. We are now without our dishwasher for 2 months. I cannot believe they jerk us over and over. Obviously the dishwasher is a lemon and belongs to the garbage, not in a kitchen. I am extremely upset about this. We have a useless piece in the kitchen and we feel defrauded. It is a horrible product and the service Frigidaire provides is even worse. Do not even think about buying a Frigidaire product. Stay away!
Reviewed Feb. 18, 2017
I bought a dishwasher in July 2016. It is now February 2017 and the unit hasn't actually worked yet. Every time I call the customer service center, they recommend more service. The unit has been serviced 3 times already plus 2 more service appointments where the tech never showed up because Frigidaire never communicated to the service company. Frigidaire refuses to replace the unit or refund the purchase price. I (a professional mechanical engineer) am not allowed to contact the factory.
I was told that the service tech fixing the unit must communicate with the factory tech in Georgia. Even if the service tech in my house deems the unit not repairable, the factory tech can still mandate additional repair against the advise of the service tech with eyes on the unit. I am at my wit's end because either my husband or myself need to miss work (income) for each service appointment. We have missed more hours of income than it would cost for a new dishwasher. Call me old fashioned, but shouldn't a brand new dishwasher not require multiple repairs or replacement of parts?
Reviewed Feb. 15, 2017
Purchased a Frigidaire 15 months ago for 700. Touch pad controller stopped working making it inoperable. 3 months out of warranty and the best thing Frigidaire can do is 10% off of a 400 part. Worthless company. Lousy product. Will never buy anything Frigidaire again.
Reviewed Jan. 30, 2017
I have had the TOP OF THE LINE PRO Series dishwasher for 15 months. The 30-minute wash does not dry at all. The dishes are completely wet (and yes the "air dry" is off!). If I use "Normal Wash" I must put the "High" option on so they dry (and yes I do use rinse aid). I feel like I use a lot of rinse aid in this machine too. I feel like if I do not use the HIGH, and SCOUR options on the dishes won't clean or dry properly. And yes my water is over 120 degrees. I like it hot to disinfect. It's kinda sad you can't get the DW to simply clean and dry the dishes on a basic setting.
Maybe next time they design a new DW, they should install them at the CEO's house first before they throw their design flaws to the general public. Why are we the guinea pigs? And you know what I really hate, stupid engineers who never figure out that these products end up being USED by people. So why do these engineers make their creations and never realize they don't work in the REAL WORLD. Hello manufacturers stop selling us pretty stuff and start offering us appliances that WORK!
Oh by the way, the little musical sound that it sings when you turn off or turn on is way too low (This is where engineers are really dumb). Older people cannot hear the pitch of the sound. My 60-year-old husband can never hear that twinkle sound, let alone figure out the "on" sound opposed to the "off" sound. My hearing is younger than his and I have a difficult time with it also.
Hey engineers, install one of these DW in your grandmother's house. Ask her if she can hear the ringy dingy sound. One more thing, why are the washes so long? Options jump from 30 minutes to 90 minutes (NO I DO NOT BELIEVE ENERGY SAVER IS A LEGITIMATE SETTING @75 minutes because it doesn't wash or dry!). There should be a 60-minute wash that can clean well and dry the dishes completely like my old DW. I am posting this because Frigidaire would not post the above review and comments. The truth must be told. They do not care about the consumer because others like myself complained about the same thing but Frigidaire censored me.
Reviewed Jan. 27, 2017
If you thinking about purchasing a Frigidaire dishwasher, DON'T! I've had my dishwasher for only just over one year. There were a couple of times that I smelled something burning in my kitchen, but I attributed it to possibly a panhandle burning on the stove. Little did I know, it was my dishwasher! Yes, my dishwasher! Two days ago I noticed my hardwood floors starting to warp and were soaked with water. Upon investigating, I realized that there was a hole burned into the bottom of my dishwasher. It appears as though the heating element overheated and warped. It is touching the plastic on the left side and melted a hole completely through the unit. It also melted the underside of the spray arm. And no, I've never abused my dishwasher! I am currently working with Frigidaire for compensation. We may have to hire a lawyer for help.
Reviewed Jan. 25, 2017
I too have had trouble since day one with dishwasher. 1st year a bit over the motherboard went bad. Had that replaced on my dime no insurance plan, so decided to get insurance. Good thing I did. 6 months later it started to leak out the front door on one side. Called repair person. I said I do believe the seals need to be replaced on the sides. His remark was that's just for ornamental design. WHAT??? Repair men said it wasn't level and wasn't their job to fix that, but he did tweak it a bit. Minutes after he left, I ran a cycle and water just poured out of both sides instead of just one side... Called back immediately, they sent another repair person out but this time it took 3 weeks to get here. He was only here 5 minutes looked it over and said yup its leaking out the front... Dahhh. Oh ya I asked for him to replace the seals. He said because it's a stainless steel tub I have to order it from warehouse.
Ok well its been over 1 month now and 2 calls later to repair company, why is this part taking so long to get? All I can do is leave a message on his cell phone, no call back no repair and I still have a 2 1/2 yrs old dishwasher that is destroying my new cabinets from the leaking... I placed plastic cups on the bottom of both sides to prevent leaking water damage, but sometimes it gets kicked over and water everywhere, we are talking up to a cup of water at times. I will not buy another Frigidaire appliance again, I'm going on my second Frigidaire microwave now as well. 1st time around I didn't get the warranty don't ya know I definitely did this time!!!... Gallery design STINKS... Looks are beautiful, but beauty doesn't get the job done.
Reviewed Jan. 12, 2017
Waiting for our 6th Dishwasher!! 1st one, leaked out the front right corner, sent back 2nd one, leaked out front tight corner, sent back 3rd one, door made a clunking & grinding noise. Never made it into house. Sent back Upgraded to a steal tub v/s this plastic hoping it'd be better So 4th one, big dent. Never made it into house. Sent back. Frigidaire apologized for the "inconvenience " I promised with the next delivery they'd do the "white glove service" & unpack & inspect it before delivery as not to waste my time. 5th delivery, drain assembly defective. Sent back Frigidaire said "white glove" service wasn't done but promise to fo it for the 6th delivery. Ohh, & our New floors were scratched during delivery .This has been over 4 months, thanksgiving & Christmas & they've referred to it as an inconvenience & hiccups... We're way past hiccups & inconvenience.
So recent update on dishwasher mess. 6th dishwasher scheduled today for delivery. They have now postponed us till Sat. They asked me to review my appliance, this was their response. They our schedule delivery & postpone with 24 hours notice. My time is valuable. I have had to be here repeatedly to take delivery on defective or damaged items. No one will take responsibility or resolve this. Delivery people say it's a defective unit, Frigidaire blames delivery people & Home Depot says they aren't in control. They just place the order & take your money.
Reviewed Jan. 2, 2017
Gallery fgcd2456qf4b - Have had this model for a little over 1 year. Had the display/controls console replaced under warranty about 6 mos ago. Broke again on Christmas Eve. Contacted Frigidaire and questioned them outright about the history of this problem with this and other models. Was told it was a non-issue. I responded with "You are telling me there is not one issue reported due to the same problem?" They said not a one. Obviously after reading these reviews I found that to be an outright lie. They told me they would cover the cost of the part but the labor would be on me since I failed to renew my warranty. My bad but the unit is only a year old! I would definitely not recommend this dishwasher to anyone. Shame on Frigidaire!
Reviewed Dec. 24, 2016
I can't recall ever owning a Frigidaire dishwasher in the past but this summer my dishwasher went out and this is what I ended up with. It is a brand new dishwasher and I wouldn't recommend it to anyone. When my husband purchased it he thought that if he went with a middle of the road price that we would get a quality dishwasher. I don't really need all the bells and whistles, I just want clean dishes. We did not end up with a quality dishwasher. This dishwasher does have a delay start which is good for any family. That feature does work correctly. It also has 4 wash cycles and a rinse only cycle. Again, good features. However, this summer we did have to have it repaired because it would not turn on.
The control panel had gone out. The repair person said that it was common. He also said we needed to only push the start button to begin the washing cycle if we used the same cycle most of the time. Sometimes that will work, other times it will not. The biggest problem that this dishwasher has is that when you push the start button it will sound like it is beginning but you come back a half hour later and the "high temp" and "heat" buttons are flashing. This happens about 9 out of 10 times that I use my dishwasher. To say this is frustrating is a huge understatement. That and the fact that many times after the wash cycle is complete I still have dirty dishes makes me an unhappy customer.
Reviewed Dec. 19, 2016
Recently bought a home one year ago. The previous homeowners removed their Bosch dishwasher and took it with them. They replaced it with a Frigidaire model. Since time of installation, the dishwasher has became increasingly loud exceeding what I believed unreachable decibel level for a dishwasher. Also, now it is leaking from the bottom. Frigidaire, you need to STOP MAKING PRODUCTS SO UNBELIEVABLY HORRIBLE FOR CONSUMERS.
Reviewed Dec. 14, 2016
My Gallery stainless dishwasher is 2 years old, and only used once a week at the most. The control panel and control board now need to be replaced at a cost of $150 more than what I paid for the dishwasher. This is the worst appliance I have ever purchased. It has never heated well either. I would never buy Fridgidaire again.
Reviewed Dec. 8, 2016
Looks nice, scratches/dents easy. Dishwasher has had control panel replaced 3 times. Person who replaced it (through independent warranty with energy company) says he has the same issue with this series almost daily.
Reviewed Dec. 6, 2016
We just bought a brand new home with these appliances included brand new. The dishwasher does not dry. We are not talking drops of water, we are talking everything soaked and must be hand-dried! I made a warranty call, the technician came out and then said he would call Frigidaire to follow-up. The response was - that model does not have a fan, the customer must use Jet Dry. So, you made a product that can't work without additional chemicals? I do not want to add more chemicals to my life! Will never buy a Frigidaire dishwasher again; worst one I have ever had.
Reviewed Nov. 25, 2016
Purchased a Frigidaire Dishwasher in Feb. 2013 Model #FGHD2465N131A, and also a 3 year extended warranty. Dishwasher has started and stopped by itself multiple times, has control panel interface and power vent fixed twice. Have been told that the 3 year extended negates the first one year mfg warranty, so instead of 4 years, now 3 which the warranty is up. Sales person told me he 'does not understand the contract he sells' which are kept at the store in Greenfield where purchased, and that Appliances just don't last... If would cost us $100 to have repair guy now come out and try and fix it again. Cannot find the model number anywhere on frigidaire site? Is there no recourse on this. Will Not do business with Manny's again.
Reviewed Nov. 6, 2016
I bought all of the most expensive Gallery Series Stainless appliances last June 16. The top line Dishwasher offered is the biggest disappointment of any appliance purchase in my life. It stinks, I mean really smells bad and is poorest dishwasher, like in doesn't clean at all. My garden hose would do a better job. I wish I could get my money back. I'll never buy any Frigidaire products again.
Reviewed Nov. 6, 2016
Dishwasher does not heat up the water. Had repair man out and he said it doesn't have a heater. Dishwashing tabs do not disintegrate, tried the Finish cleaning product and the dishwasher could not even melt the wax to let the cleaner worker correctly. Had to replace the 1 year old Frigidaire washer and dryer because they don't work, now we will need to replace the dishwasher. Waste of over $2,000. Worst appliance products ever.
Reviewed Nov. 4, 2016
In April 2013 I bought a Frigidaire refrigerator, microwave and dishwasher – the GALLERY series, stainless steel. What a disappointment. The "HEATING ELEMENT" has warped and the bottom of dishwasher was burned and melted on left side, causing a hole, approximate size to a quarter coin. It now leaks on the floor. The other side of heating element is higher than it should be and melted lower washer blade. I am very disappointed in the design of this machine.
Reviewed Oct. 31, 2016
We purchased our home in April 2016 and the Frigidaire Galley appliances were already installed. They looked beautiful, stainless. After a short time we noticed the dishwasher was not dissolving the soap tablet. I tried loading the racks different, watched videos, cut the tablets in half. The odor was terrible, I contacted Frigidaire who told me to run the dishwasher without dishes and to use vinegar in the bottom. I have the hot water tank turned to "c" and always get the water hot at the sink before turning on the dishwasher. I had a repair person come check the dishwasher and he said that is the way Frigidaire works.
I use the sani setting after the dishwasher runs for a few minutes I open the door and the water is only warm. There are no heaters in the dishwasher so how does the sani setting get the water hotter? Also the repair person said to use jet dry because no heater to dry the dishes, and the water will slide off the dishes. The dishes do not come clean. I worry we will get sick because we are washing the dishes in lukewarm water. Butter remains on a table knife after running the 177 minutes sani cycle. This dishwasher is not good, never buy a frigidaire. The ice maker control in the refrigerator is behind a shelf. So if you need to turn off the ice maker you need to unload the shelf, remove it from the freezer and turn off the ice maker. And to turn it back on do the same. We are very unhappy with the appliances.
Reviewed Oct. 19, 2016
I've had this piece of junk for 2 years. My local independent appliance dealer recommended it as a mid-priced, dependable unit. It has never cleaned the dishes well, doesn't dissolve the detergent tablets, has cheap plastic parts that fall off, and has stopped working 3 times in just over 2 years. I bought an extended warranty the first year but didn't get a reminder to renew it. So the last two service calls were on my dime and cost almost as much as a new dishwasher. There is a reason that appliance manufacturers keep changing model numbers. They don't want bad consumer reviews on models currently on the market. I would never buy another Frigidaire dishwasher.
Reviewed Sept. 14, 2016
I bought the Frigidaire Gallery dishwasher to match the rest of my Gallery appliances. All were bought new. Had the dishwasher "repaired" under warranty because it will not dissolve detergent, doesn't clean dishes, and SMELLS. Frigidaire is aware of this problem, as they informed repair people to advise the customer to place the detergent in the silverware tray. I also noticed this serial number was promptly discontinued. Numerous calls to Frigidaire, no help. This was not a cheap dishwasher, but I've had apartment grade dishwashers do a better job. I will be filing a complaint regarding this dishwasher... I want one that works! You would think a nearly 3 hour cleaning cycle could clean the dishes, especially after rinsing, scrubbing them first. Nope. They come out looking worse than when I load them in the dishwasher. Very pissed customer here!!!
Reviewed Sept. 12, 2016
Bought this dishwasher about a year ago, and though I don't remember its cost, it wasn't cheap. It is quiet, but from the first day, it did not do a good job cleaning dishes. The detergent dispenser doesn't always open and the dishes nearly always need extra cleaning. Even after 2 or 3 times through on a long cycle (159 minutes), the dishes don't get clean and there is soap or a little food residue on the inside of the door which proves it doesn't clean or rinse well. The need for multiple runs and to pre-wash dishes by hand before running the dishwasher more than overcomes the Energy Star rating it has.
Reviewed Sept. 8, 2016
We replaced a 10 year old Kenmore with a new Frigidaire Gallery and while the Gallery does a better job cleaning, within a few weeks, it smelled to the high heavens. We've tried every remedy we could find and the smell always returns to the point where we handwash dishes just to keep from having to open the dishwasher door. Never had that problem in any way with the old Kenmore.
Reviewed Sept. 1, 2016
Just out of warranty when any problems appear (by design) we had a sagging door that makes the rack with a full load dishes come flying out, you have to keep a hand on the rack or it will slam the top part of the lowered door. Spring & twine door return are not broken. Not enough spacing between the lower rack and the upper spray bar causing it to hit or hang on the standard size plates. (Did adjust the upper rack to the highest setting.) Soap dispenser door hangs on the upper rack when opening to release the tablet causing the middle spray arm to hit making a constant ticking until the main dishwasher door is opened and closed letting the soap dispenser clear the upper rack.
Reviewed Aug. 26, 2016
Bought a Frigidaire dishwasher 2 years ago, it lasted just over 1 year and the warranty expired in a year. It leaked all over my hardwood floor and ruined it. When I took it apart I found cheap plastic parts and screws that had rusted and fell off which created the problem. Just took 5000 btu Frigidaire air conditioner back to Lowes today and argued to get my money back with returns because it was 4 days over the 30 day warranty. Is this a coincidence that these appliances are breaking down just after the warranty deadline? Poor quality products that should never be put on store shelves. Do not buy Frigidaire or waste your money on the extended warranty, they are just scamming you out of money.
Reviewed Aug. 19, 2016
Purchased dishwasher October, 2014. Paid high price for it because I thought it would do better job and last for years. Wrong!! Heating element has warped and bottom of dishwasher was burned and melted on left side. It now leaks on the floor. The other side of heating element is higher than it should be and melted lower washer blade and it's stuck to it. No, I did not load my dishwasher incorrectly and cause this problem. It's a piece of junk. Very disgusted.
Reviewed Aug. 17, 2016
I've had the UO error on my dishwasher three times now over the past year. The dishwasher worked fine for 1.5 years and then the dreaded UO error appeared. I called Frigidaire to explain the situation and they said there was nothing they could do since the dishwasher was out of warranty. Poor customer service and poor quality product. Time to move on to a different brand. Frigidaire lost my business.
Reviewed Aug. 9, 2016
Dishwasher FPID2497RF - For $799.00 price this is the worst purchased I ever made. I had Frigidaire appliances before that are still working but this dishwasher I totally regret buying, I purchased all the appliances to match for my new kitchen. Salesman at Standard Appliances (which never returned calls) convinced my husband that these were the best. The brand new refrigerator had to be replaced within a month from delivery they sent us another new one. Now this dishwasher has spilled water with no reason through the seals while during cycle. I was told that nothing is wrong with this dishwasher which now I hate! It never dries the dishes completely especially glass and Tupperware. I am using the recommended Finish products and always leaves a thick film on the dishes. I have read the manual back and forth and cannot figure out why it does that. My 20yr old $199.00 dishwasher was doing better job than this one.
Reviewed July 29, 2016
Frigidaire Dishwasher Model # FPHD2491KF0 - Up until a few days ago, it was just dissatisfaction with the number and cost of repairs on a fairly expensive machine. The biggest issue until now was being told I had to purchase an entire new door because the bottom seal had failed. We woke up to a strange smell. Upon investigating, the dishwasher was entirely turned off, yet the bottom heating element had been energized all night. It was hot enough inside to bake bread. There was melted plastic from the utensil basket dripping/sagging onto the element. Nothing I tried would turn the element off. The only way to de-energize was to open the door and leave it that way. The control panel was completely shut off. My assumption is that the relay controlling the heating element had failed. This is an unsafe design; any high current device should be controlled by a relay that opens when it fails.

Reviewed July 16, 2016
Dishwasher smells bad! Checked dishwasher where water was sitting in the bottom, ran wire through drain hose as far as it would go, still stinks! Called Frigidaire, customer service did not have a clue what to tell us! Said she would send paperwork (drawings, etc) to our address. No tech support, said we would have to call repair person. Have had the house less than 3 years, and just moved into it permanently. So dishwasher has only been used very few times.
Reviewed July 16, 2016
I bought a Frigidaire dishwasher at Sears and before the year was over I had to call a technician to repair the sensor. A few months later when the warranty expired the same problem occurred, the sensor broke. I wonder if I can complain to Sears about this problem.
Reviewed July 9, 2016
I've been trying to get Frigidaire to fix my dishwasher for eight months. Simon the third company fixing it. They have replace the motor, the front electric panel twice, compositor, drain plug, main electric panel in back, sensors, door harness and new wiring. Still doesn't work. Talked to service dept. They want me to get another company in. Won't give me replacement dishwasher. They basically want to keep trying to fix it so they just keep you going. The last tech said they won't come out anymore it's unfixable. Just get runaround from company. I had a Maytag for twenty years with no problem - now I can't get this fixed. Only worked ten months. They tried to get me to buy a warranty also, told them no. Don't know what to do... Tech said they'd never replace it just keep trying to fix it.
Reviewed July 8, 2016
Trouble from the beginning with the "top" Frigidaire dishwasher. Didn't clean, leaked, etc. Second replacement now 1.2 years old and out of warranty, of course. Control panel not working. Cost almost as much as washer to repair. Just going to junk it. Close to a grand out of the window. Wish I could push this piece of crap out the window. DO NOT BUY THIS BRAND OF DISHWASHER. I checked Consumer Reports, compared, etc. and it had a pretty good rep. WRONG.
Reviewed July 8, 2016
This is not a cheap dishwasher and I expected it to be at least as good as my previous dishwashers which were all over 10 years old and one even 25 years of perfect performance. This piece of junk broke after not even 2 years because of a defective part that cost 75$ and another 180$ to replace. Don't bother buying something more elaborate or expensive, it is obviously still rocket science to Frigidaire to build a dishwasher. Oh and then try to reach customer service in Canada. Is there a customer service because I have never gotten further than recorded messages saying "your call is important to us." SHAME ON YOU! I will never buy Frigidaire again!
Reviewed July 3, 2016
Just installed a brand new Frigidaire dishwasher. Tried to pull the top rack out but the top spray arm stops it halfway. Forced it out, but now can't get it back in. What kind of design is this?
Reviewed June 28, 2016
On about 2010 we purchased a dishwasher from Wilson's. They would come they would send a repairman here (if) it did not come into broken to get the faulty part from computer boards to fan motors etc. We purchased this appliance along with a extended 5 year warranty. Over those years, we had well over 20 service calls. Wilson's gave us a copy of the work orders. Each time they would come to look at it there would be exactly a week to get the part to the part and have the service man come.
Nowadays that is interesting broken as it had many times. Over and over we call Wilson appliance asking them to do something about our problem. Never did they decide to repair it to have it stay prepared or to give us another dishwasher. One day when Sears is here for a different appliance they told us about a program that they had a warranty program that we could purchase on our appliances as since they were not all that old.
Well it's a good thing that we did purchase this one because so far she's been here maybe five times, sometimes this computer board sometimes just a fan motor, we never quite know. We did everything together repairment a key to the front door. I've never purchased such a piece of junk in my whole life. If I had the money I would go and buy another one but apparently I do not.
Reviewed June 27, 2016
We have had our Frigidaire Dishwasher for 3 years now. Within the first year we had to replace the silverware basket. It fell apart and was not covered under their warranty. Now 2 years later, the lower dish rack is falling apart. We have also had continual problems with the soap not dispensing completely. This dishwasher is a complete lemon and would never buy another Frigidaire appliance. They do not stand behind their product. Next time we will do some thorough research before purchasing an appliance. We had gotten this one through a Home Warranty that came with our house when we purchased it a few years ago. I would definitely spend the extra money on a product that has a much better reputation!!
Reviewed June 27, 2016
Remodeled kitchen yr. half ago. Got new appliances. Frigidaire dishwasher has never dried. Thrown out silverware because rusted having been in it few hrs. Have to dry every item. Have had service people twice. First time less than 2 weeks. Not draining. Have called where I bought ask about drying. Told how they are. Stinks if door not left open. Have to dry down inside door as water spots, tons of water. One of buttons already felt inside pull loose. Matter of days before breaks on outside. If bump it lightly and air light comes on - cannot get it off. Have to throw breaker for kitchen!!! Sometimes cannot get started. Absolute worst dishwasher ever used. Used a lot of them. It's trash. Yesterday visited new house. They ask if I heard of a dishwasher (brand new) couple months not drying- stinking-having to dry dishes-all stemmed when open. Exact same as mine. Bought same place, paid high price. Very bad one!
Reviewed June 23, 2016
We purchased Frigidaire appliances back in 2007 or 2008: stove, microwave, dishwasher, washer, dryer. In the intervening 8 or 9 years, there is not a one of them that hasn't broken in some way. The handle to the microwave broke off about 2 years after purchase. The dishwasher has to be "teased" to turn on. One of the burners on our stove doesn't work. The washer has had to be serviced twice. The dryer door has to be taped shut with electrical tape. I wish we had read the reviews I have found on here and other places. We wouldn't have spent thousands of dollars on these worthless products. I hope to keep other people from making the same mistakes we made.
Reviewed June 17, 2016
A year ago, I remodeled my entire condo and bought brand new appliances. I bought an FGID2466QF4A dishwasher from Frigidaire. Since I have used it, there is virtually not one time that I didn't have to wipe out the dishes either for water (it rarely dries properly), for dish soap, or worse, for remnants of grease or food. Sometimes, all of the above. It infuriates me every time. It is the worse dishwasher I have ever owned. What is the point of looking all fancy and futuristic, if it can't do the simplest task it's supposed to do: wash and dry dishes and utensils properly?
And no matter what Frigidaire says in their repair or maintenance manuals, regarding use of more expensive dish soap, dry jet, sensitivity of the dishwasher, etc. at the end of the day, it is their job to make sure the machine also operates in abnormal or difficult conditions. I had two cheap dishwashers in the past that didn't look remotely as fancy as this one and operated in exactly the same conditions, but they always did their job properly. For this one, I spent more money, and it's not even comparable how poorly it's performing. Frigidaire, please, stay in the fridge business, and nothing else!
Reviewed June 10, 2016
Remodeled entire kitchen. Microwave failed in two years. Stove inefficient and gave wife third-degree burn when using self-cleaning feature. Stove not properly insulated. Finally, dishwasher gave out in just under three years. Technician said he actually went to a seminar where "company man" admitted that defective products had been sold but not recalled. Instead of being told how to fix the problem, technicians were COACHED on how to handle customer complaints! Technician demonstrated with magnet that dishwasher was not really stainless steel. He lamented that there was nothing much better being sold. "Buy what looks best and ALWAYS PURCHASE THE EXTENDED WARRANTY."
Reviewed May 30, 2016
I want to warn other people about this dishwasher before they spend their hard earned money. I purchased a Frigidaire dishwasher because I checked the reviews and they were good. This dishwasher sucks! It doesn't clean the dishes (and I use the recommended detergent), the door squeaks so loud every time I open or close it. I've used so much WD40 I expect it to float away. If I had it to do over I would buy a completely different brand! Be forewarned!!!
Reviewed May 24, 2016
My husband and I purchased our dishwasher on April 2, 2015. On March 12, 2016 it stopped working. We called Frigidaire since it was under warranty and they set up an appointment for repair. Waited for over 3 hours for repair people then they cancelled. Called Frigidaire they set up another company to come out the next week. Waited almost 4 hours and they showed up. Repair guy looked over the dishwasher and said it needed a new control panel. He said he would order it, that it should take about a week. I checked back several times because they never called me - kept getting told parts were on back order. Frigidaire finally shipped parts directly to me since their certified repair company couldn't get the parts in. The repair guy came out and installed the parts and said it was working. I tried to wash dishes the same night and dishwasher was doing the same thing as before repair.
I called Frigidaire and they told me to call Jiffy - their certified repair company to reevaluate the dishwasher. I called Jiffy. They came out - repair guy couldn't figure it out. He called Frigidaire and was told a sensor was out and needed replacing. I was told he would get the part ordered and should have it in a couple of days. Needless to say I still don't have a repaired dishwasher because they can't get the part in. I have been contacting Frigidaire and Jiffy. Jiffy rarely returns calls and Frigidaire just says, "I'm sorry, let me check." I need help getting this repair done. This has been going on for over 2 months.
Reviewed May 24, 2016
We purchased the stainless steel gallery series in May 2014. Appliances were delivered in July 2014. The dishwasher has been crappie from the get go. Not draining well, not washing dishes properly and the odor issue was bad. I had to add lemon juice to every load or else the dishes had to be rewashed with hand before using as they smelled awful.The odor even when the dishes are rinsed and placed in it waiting to be washed just takes your breath away. The dishwasher started giving error message within about 8 months. Constantly had to turn off the breaker to reset as often we were unable to clear message or turn it off. It eventually stopped working within 10 months of purchase, issue -error message, which would now not clear even with turning the breaker off, beeping sound that would not stop and just not functioning at all.
After a service call to Frigidaire, a tech came within a week to diagnose the problem. He said the water pump was bad as well as the computer board. We were out of dishwasher for over a month while the tech waited on parts and got it fixed eventually. It worked for a while and after about 8 months again started acting up. Some days there were error messages and it would get stuck in the cycle. Turning the breaker off would reset it. Today it is May 24th 2016 and yesterday it stopped working again. I cannot turn it off or reset it. Again I have to turn the breaker off. We did not purchase the extended warranty with this product as this was one of the most expensive model and I thought that we were getting a good product. So we will be stuck with the repair bill as Frigidaire air has nothing to offer.
The fridge is another story. It is working well so far but we had a very bizarre experience with it. It uses an air filter that apparently must be changed at least 2 time for the year to keep the fridge smelling fresh. This is an expensive item so we decided to try and have it go a bit more after the change light came up. The odor in the fridge was terrible and the fridge temperature eventually started getting warmer and warmer. And water started dripping in the fridge compartment and the freezer started feeling warm. My husband changed the filter and the odor went immediately. The temperature returned to normal.
What a scam! I have never had or heard of a fridge that has a filter that if not changed render the fridge unworkable. We have been changing frequently and it seem to be working ok. I am sure the amount of money we will be spending in air filter if it does work over the next few year will be a almost another fridge money. The stove is working ok so far. I am hoping that continues. My advice to all stay away from Frigidaire brand. Horrible, horrible product. Bad experience. Stay away from this brand. You will be buying nothing but headache and frustration if you buy.
Reviewed May 19, 2016
We purchased our Frigidaire Gallery Dishwasher in stainless as part of a kitchen remodel. Right after dishwasher was installed I noticed mildew on top of dishwasher. I called the company who told me to turn water heater up as this dishwasher doesn't have fan/blower. We had contractor return but to no avail. I've had to remember to open dishwasher as soon as the cycle ends to keep mildew at bay. Most of the time I go ahead and put freshly washed dishes into hot Clorox water as soon as they are finished. I should not have to do this. I've never had to do this before.
It is so time consuming and what's the point of having a dishwasher if I have to hand wash anyway. My husband ran the dishwasher last night and this morning as I was unloading, I noticed a lot of mildew especially on silverware. Last straw! I'm sick of mildew/mold, whatever it is. I've taken several pictures. I just don't know where to go from here. No wonder I have diarrhea all the time. It is really disgusting. Does anyone have answers?
Reviewed May 18, 2016
I bought a package of Frigidaire appliances from a local retailer. They sent a service tech out today. Service tech told me that the motor was gone on the dishwasher and the part is so expensive it just pays to buy a new one. I can't believe this dishwasher only lasted 3 1/2 years and no one was using it for over a year and a half. I like the retailer that I bought it from - it is actually the product that was unacceptable. I am very disappointed in Frigidaire.
Reviewed May 17, 2016
I bought a Frigidaire Dishwasher two years ago. I received the first error code almost immediately, and just received another. I called Frigidaire and they would not help me in any way. They offered two service repair companies, one that only services my area every other week, and the other more than 2 hours away. Poor quality and they don't stand behind their products. Buy something else.
Reviewed May 9, 2016
I purchased a new Frigidaire dishwasher in June of 2015. In September of 2015, I was running the dishwasher on one of the cycles. Hot water began pouring out of the dishwasher, all over my newly done hardwood floor. I called next day re a service person to come out and see what happened and to repair the dishwasher. Service tech took photos of floor, said the pump malfunctioned. It took 3 months to get all the necessary paperwork done to get the floor refinished. Today, May 7, 2016, the dishwasher malfunctioned again. My floor is completely ruined. This time I don't know what happened, but the floor is completely ruined. I want this dishwasher removed from my home and be reimbursed what I paid for it so I can purchase a different brand. I will NEVER BUY ANOTHER Frigidaire appliance.
Reviewed March 19, 2016
We've had this dishwasher since the end of 2015. The chemical smell is strongest right after washing cycle. It is so offensive. I either rewash everything by hand or run a second rinse which isn't effective. What is the smell caused by and why didn't this product come with a warning? This is a Frigidaire Professional dishwasher.
Reviewed March 17, 2016
MY wife and I purchased a galaxy dishwasher in Dec 2015. We used it 2 times and it broke. A tech has been out here 4 times and it still does not work. Frigidaire wants to send him out again! We told the company we want our money back and we are now getting the runaround. I would not recommend that anyone buy this brand of dishwasher. It is junk.
Reviewed March 13, 2016
I purchased a Frigidaire gallery dishwasher 1 year ago from Lowes. Very very disappointed in my choice. The setting lights have never worked, basic normal wash takes 1 hr, 6 min to complete. I have to use 2 dish-washing pods to clean and then sometimes have to end up washing by hand. This is after rinsing, before put in washer. I would not recommend this product to anyone.
Reviewed Feb. 24, 2016
I have a standard size apartment Frigidaire dishwasher and it works fast and noiseless. It has two rates for small or large quantities of dishes and it has an energy saving component. Frigidaire FFPD1821MB Energy Star FFPD1821MB 18" Fully Integrated Portable Dishwasher with 6 Wash Cycles, 59 dBA, China/Crystal Cycle, Stainless Steel Interior, SpaceWise, Delay Start, and Energy Star Certified in Black Energy Star: Yes Capacity: 8 place settings Type: Portable Height: 38.5" Depth: 30". Black with soft finish. It looks like a built-in and it can be moved.
Reviewed Feb. 24, 2016
In spite of C.U. reports it did not clean dishes unless we pre rinsed them. Food left on got cooked on. OK with features. Prefer stainless steel tub and utensil rack on door like our new Whirlpool. Average size. Plain black front without knobs fit decor. Did not last as long as I would expect. Needed a circuit board replaced which would cost almost that of new dishwasher (with labor factored in).
Reviewed Feb. 24, 2016
At first it worked fine. Within 6 months started to have issues - leak from front door seal, dishes not clean as before. Within a year the control board failed and it cost more for a new one than it was worth. Was good size. SS finger marks bad, hard to keep looking good. Total failure of the unit within a short amount of time is really a failure on the manufacturer's part. Will not buy this brand again.
Reviewed Feb. 24, 2016
It runs for 1 & 1/2 hrs to wash the dishes. Why? The front plate below the door came off and even when screwed back on, falls off if your foot happens to just gently touches it. Very frustrating. Also very difficult to clean out the small basket in the centre of the bottom of the wash area. Has different cycles depending on whether dishes or pots. It's large. Holds quite a bit. Just plain with controls at top of door.
Reviewed Feb. 24, 2016
Cleans good as long as I use the pots and pans setting, but DON'T forget the rinse agent or you will be hand rinsing glasses from top rack. Delay start, 3 temp settings, 4 wash type settings (including upper rack). Holds a lot, 2 big racks enough space in between for tall items. Black glass front. I am very satisfied with it. Had it going on 9 yrs with no repairs needed as of yet. But the key to the life of any dishwasher is soft water. Hard water will kill any dishwasher well before its normal life span.
Reviewed Feb. 24, 2016
Consistently gets everything clean - never had an issue with the last two Whirlpool dishwashers I've had. The delay start is important - starts after everyone has had showers and is clean in the morning, has a heat water option when we run out of hot water - two important features for us. Needed the biggest space we could find - good use of the inside space for the typical, standard fitting. Available in black, white or SS - we went with black to match other appliances. Looks good. Biggest issue is the utensil caddy - it's balanced on two tiny little plastic pegs on the bottom rack - terrible design!
Reviewed Feb. 24, 2016
If you don't hand wash first, they don't come clean. It leaks a lot. The front vent literally spews water out of it on to floor. I have had it "fixed" and it still does it. They say it's just steam but I end up with a puddle on my floor for a full cycle and clothes end up damp if you lean up against it. This dishwasher is only 14 months old. I love the top rack w built-in wine glass holders. I has 3 water spinners which does seem like it should be coverage to clean. The bottom rack is completely open and flexible. The flatware basket has a few oversized compartments for lids or oversized service utensils. You can really pack this dishwasher full due to the versatile trays.
This is a nice family size dishwasher. I entertain a lot and usually have 2 loads and I am done. One load is actual dinner dishes and one load all the cooking utensils. It will accommodate several large oversized pans and platters. It is a stainless steel but it marks easy from water and I am constantly cleaning front since steam and water run down front. This dishwasher didn't last a year. It was very difficult to get it serviced because they outsource their warranty work.
The communication between Frigidaire and repair company was bad. One would tell me one time for appointment and then repairman never showed 3 times. I had to call repair company and set up time then call Frigidaire and tell them time and confirm paper work so it would be covered by warranty. There weren't many repair people to chose from. I had not heard of companies. Two months past warranty end repairs went down again. I won't buy Frigidaire again. Three appliances all same Frigidaire line and I have warranty issues with all of them.
Reviewed Feb. 24, 2016
It is loud, doesn't clean dishes, water spots on dishes & dishes are not dry after completed cycle. The features offered are sufficient, but do not perform as indicated. For instance, the "pot cleaning" feature does not clean pots; the "spot-free rinse" feature leaves spots on dishes. Capacity not big enough. Not designed to hold dishes correctly for proper cleaning. For instance, if a pot is put on bottom rack, it will block the dishes on top rack from water and detergent. It looks okay. It has a stainless steel front and matches other appliances in my home. However, the stainless steel on front appears thin and not "rich".
Reviewed Feb. 24, 2016
Built-in, it came brand new with my apartment rental. I have been using this machine for over a year. It has not yet needed any maintenance work whatsoever on it. The kitchenware (dishes, pots, etc.) have come out spotless and streak-free consistently. It has energy saver setting. The washing process has moderately low-noise settings. It remains clean, durable and long-lasting so far. It has light, normal and heavy duty settings. Delays 1-2-3, hot washing, hot drying included. I never needed to use the heavy duty so far. I have put cookie sheet, lasagna pans, pots and other pans on normal settings without complaint. 2' x 3' feet (width & height), glossy snow white in color, grey printed text on settings, touch-buttons. Frigidaire-FFBD2408NW.
Reviewed Feb. 24, 2016
Moderately good at cleaning dishes. Units electronics seize often prior to start or partway through cycles requiring shutting circuit breaker off and on to reset. There doesn't seem to be any condition that causes this. Cycles listed are ok if they matched manual. Opening latch very poorly designed. Was advertised as a stay open door, it's not. It open all the way or closed. Standard size with the layout in the lower rack making placing baking sheets or other long cookware difficult to place. Fits well with my kitchen. Started having service issues early on. Service people replace a switch which didn't solve intermittent electronic control issues. It's off warranted so either it will quit completely, catch fire or continue to limp along for a long time. I would stay away from Frigidaire model FFBD2411NQIA.
Reviewed Feb. 24, 2016
I have to rinse everything before putting in the dishwasher. I have tried doing half loads to see if that would work. It didn't. I have tried different settings. I find myself doing most of my dishes by hand anymore. I like the location of the buttons, and being to run only the top for glasses, cups, etc. I have a lot of wash cycle settings. I like the adjustable top shelf and the bottom shelf dividers fold flat for large items. Not sure how to describe the size. It's a standard dishwasher that fits into the space well. The interior has plenty of room to fit the dishes from a normal meal, plus some. It's beautiful. Clean look, which I like. It's a Frigidaire Gallery. I love the way it looks, I hate the way it cleans. Warranty is the same as most of the name brands. I have to run a clean cycle at least twice a month due to really bad odors. I'm really sorry I purchased the darn thing.
Reviewed Jan. 29, 2016
I moved into a brand-new home complete with new Frigidaire appliances just a little of one year ago. I don't eat at home a lot so I don't use my dishwasher very much. I could not believe it this morning when a repairman called me to tell me that the main pump motor in the dishwasher was done!!! The cost to repair would be almost as much as the dishwasher itself. How can a name brand dishwasher, which isn't used like a normal family would use it, have a main pump motor broken already? I have nothing good to say about this brand and unless I hear from the manufacturer, I will NEVER purchase another appliance from this manufacturer and I'll make sure to let many others know about the lack of a good product line!
Reviewed Jan. 16, 2016
I have a Frigidaire Gallery dishwasher that is less than three years old, with a leaking problem that started at the onset of use and continues. To date, I have had the entire inside of the dishwasher replaced. Frigidaire customer service has refused to replace the dishwasher, but offered to sell me a three-year extended warranty after the purchase warranty expired. This has proved to be worthless, unless you enjoy a constant parade of "authorized" technicians coming to your home to scratch their heads, replace a part they think is causing the problem, and return later because the problem is still not corrected. I wrote to the CEO of Electrolux North America to ask for a new dishwasher, and was told because I have the extended warranty, the warranty would have to take care of the problem. I would caution not only to avoid Frigidaire appliances, but any brand that is owned by Electrolux.
Reviewed Jan. 14, 2016
It flooded the floors, pump broke, door seal fell off and now there is no power too. I paid over $600 for it. Wait forever for their service people. It's the worst ever. I even emailed and never received an email back. Never buy from Frigidaire.
Reviewed Jan. 14, 2016
When we bought our home we bought a basic, no frills dishwasher that did an adequate job. When it was time to replace the unit after 12 years, we upgraded to the Frigidaire Gallery. The salesman told us it was a true workhorse with amazing features and we've done everything by the book, including only using the high end detergent recommended in the manual, as well as finishing rinse, cleaning the trap constantly, etc.
Nevertheless, three months after warranty ended, the drain pump failed. We also found that the computer tends to get stuck on error codes and killing the power is the only way to reset the machine. My fear is that the computer is the next thing to be replaced. We long for the days of our old "set it and forget it" basic dishwasher that did a so-so job but never broke down.
Updated review: Jan. 16, 2016
Service man replaced three parts. Working now but I lost trust in the Frigidaire Dishwasher, however, their Fridge and Gas stove so far working fine which I bought together in October 2015.
Original Review: Jan. 10, 2016
Just three months and it is completely dead. Called for warranty service and they send a guy who said one part need to be replace then that was not the only one. Now waiting for another part and not sure if that will resolve the Issue. Almost one month washing dishes by hand.
Reviewed Jan. 8, 2016
Purchased model FGID2466QF from Home Depot in April 2015 when we remodeled our kitchen. Three months later (July) it started to smoke and stopped working. After several calls between warranty support & home depot, a tech finally came to look at it. Diagnosed with a fried computer and over 2 months later, came to fix it in Sept. Here we are in January 2016, and the same problem is occurring again. Awful product and even worse service. Clearly we got a lemon, and will never buy from this brand, or store again.
Reviewed Jan. 8, 2016
I have not been very happy with my Frigidaire dishwasher because it will not clean dishes very well unless they have been pre-washed. I have tried it on all settings and have gotten the same results. I have had to run the cycle twice a few times in order to remove any remaining particles. This is annoying because the dish soap works best when there is food on the plates. The delay feature works very well as you can set it after dinner and then the dishes are clean in the morning for breakfast.
Reviewed Jan. 8, 2016
Door does not shut properly. Had to have custom modification. Took hours to find someone in alleged "customer support" who knew how to order replacement for rinse cap. Terrible experience also with washer & micro. NEVER buy Frigidaire products.
Reviewed Jan. 8, 2016
We have purchased the same brand and model three times now over the past ten years. We enjoy the basic features, the size, and interior layout as well as the exterior finish which complements all of our other appliances. The big con however is that the water pump tends to burn out after only several years. We have tried to repair it ourselves and it never has worked out for us. Because the price point is perfect for what we are willing to pay for this type of appliance we continue to purchase it. Recommend if you really need just a basic dishwasher with a nice satin nickel finish.
Reviewed Jan. 8, 2016
There is plenty of room for those odd-sized dishes. The silverware holder is larger to hold all the silverware. The glasses fit nicely in the top rack and it cleans splendidly! I love my dishwasher. It makes my "job" so much easier!
Reviewed Jan. 8, 2016
We have had some issue with it cleaning properly. Love the way it looks and felt it was a good value. I have to wash every cycle on pots and pans to get the dishes clean. We can't use the regular wash cycle.
Reviewed Jan. 8, 2016
Just a basic dishwasher. Does the job fine if you are reasonable by using good detergent, not overloading machine, etc. We do not use the high temp rinse and heat dry to save energy.
Reviewed Jan. 8, 2016
I'm not much of a dishwasher person. I prefer to wash my dishes by hand. But as for this one it works, seem to be pretty quiet. And gets dishes clean.
Reviewed Jan. 8, 2016
Don't know the model number but it is one of the lowest priced Frigidaire units available at Best Buy. Works pretty well but redeposits specks of dirt inside cups and pots but works acceptably with dishes and other reasonably flat items and silverware, top rack is the worst. Almost exactly at the end of warranty it began to malfunction, would not run, blinking lights on front panel. Went to Frigidaire's website which is absolutely useless. Hunted around the internet and found some not very specific suggestions about resetting the electronics, hit or miss but finally got it working again but it was time consuming and not particularly intuitive. My unit is under counter and hardwired and to reset you must turn off power for 10 - 15 minutes between attempts. Next time I'll install a switch, beats turning off the breaker and anything else on the circuit. And, of course, by the time you discover you have a problem the dishwasher is full of dirty dishes, fun!
Reviewed Jan. 8, 2016
Frigidaire Professional. Overall is a good machine. The control panel on the top of the door is not easy to operate especially the start button. We constantly need to restart by cutting off the electricity.
Reviewed Jan. 8, 2016
Very difficult to open and shut. Top rack doesn't hold things right. Doesn't clean very well. Bottom rack has no flexibility. Silverware holder tips over.
Reviewed Jan. 8, 2016
I have had my Frigidaire dishwasher for at least 6 years now and have not had one problem of any kind with it. It still works just as good as the day I installed it. Considering the price I paid for it and how long it has lasted trouble-free I would certainly recommend it and when necessary will purchase another Frigidaire.
Reviewed Jan. 4, 2016
Bought a new Frigidaire kitchen set 3 years ago. Since purchased I had nothing but problems. The problems ranged from not draining to unit leaking and now I'm being told the control panel needs to be replaced. Dishwasher is used about once a week and is not abused. Just for the part it will cost around 150 dollars plus cost of service call. At this point it will be more cost effective to replace unit for fear of unit needing repair in the near future. I have 2000 dollars of Frigidaire appliances in my home and regret having them. I will never buy another Frigidaire or their affiliated companies' product ever.
Reviewed Jan. 3, 2016
DO NOT BUY THIS DISHWASHER! I feel luckier than most on this site. We have had our dishwasher for 2.5 years. Recently it started leaking from underneath so I had to replace the water intake valve - it was cheap plastic. It ran for a few weeks and now I have an error message that a vent is open - it will not run. I have to pull the dishwasher out completely and replace either the vent unit which is $110 or the motherboard which is $100 or both. Dishwashers are supposed to be built to last 7 to 10 years. This one is not. After reading all of the other entries I can see why Frigidaire doesn't stand behind their products - they are pieces of junk. I will never buy another Frigidaire appliance again.
Reviewed Jan. 2, 2016
We purchased a Frigidaire model FGID2474QF. While under warranty, it started leaking. After two different repair companies and five trips to the house, it still leaks. No one can figure out why, but Frigidaire refuses to give in and wants more repairs tried. It's been 41 days without a dishwasher, including Thanksgiving, Christmas, and New Year's Day. The policy is to keep trying parts until either we give up and buy another or they finally determine it's not repairable. Not sure how long that will take. Very upset with the responses given by both local companies and Frigidaire representatives, including a "manager."
Reviewed Jan. 1, 2016
Growing up in Mexico I had not even heard of a dishwasher that did not involve two human hands until I was a teenager. As a result, after moving to Canada, I was totally amazed when our Frigidaire model PBDL998CC0 was delivered and I was able to sit back and watch TV while the dishes were being cleaned like magic. The first load of dishes however, did not come out clean and after investigating, I discovered I had not removed the plug from the (supplied) drain hose. After that minor fix, the dishwasher performed its duties without any real maintenance for over ten years, except for the rubber seals between the tub and door, which needed to be replaced after about five years.
Then one night while I was sitting back on the couch watching a western about the Mexican revolutionary Pancho Villa, I smelled something peculiar in the room. I initially dismissed the odor as possibly a simple household cleaning chemical that may have been used in the kitchen, but within a minute or two it worsened to the point I was forced to investigate. As I entered the kitchen, I immediately noticed smoke billowing out of the dishwasher upper control panel. At this point, the odor had progressed to an extremely offensive level and it actually took at least six hours for us to get rid of it using all available methods we could think of, including running our home HVAC electric ventilator fan continuously.
The bottom line: one of the relay switches on the control board was stuck to the "on" position and as a result, the heating element on the bottom of the tub was turned on continuously until the relay switch overheated and began to smoke. I believe this could easily have started a fire if I not been there to disconnect the power in the home electrical panel. The plastic housing which contains the control board was also starting to melt. And although it is still usable, it has sustained noticeable damage, and of course the control board is toast.
I managed to find a replacement refurbished control board, although it is no longer available from the manufacturer as a new part. Given that we have had virtually no major issues for more than ten years, we are going to give this dishwasher another shot at life for the next ten years! Sure beats doing dishes with river water in Mexico while braving indigenous wildlife and drug cartels in the process!
Reviewed Dec. 30, 2015
Frigidaire gallery model #LGBD2435NW serial #TH24432151 purchased Feb. 5 2013. Pump assembly fails March 2015. Two years of service on a major appliance is completely unacceptable! So I call the 800 number inside the machine to voice my dissatisfaction. These are the resolutions I was offered: 1.) I could purchase an extended warranty for $289.00. 2.) I could receive a 10% discount on the part. Of course I laughed at that. My response is this, make a decent product that will give a minimum of 5 years repair free service. If you can't do that get out of the business. I am a ripped off consumer, I want what I paid for and I am not going to get it. Not for a lack of trying either. 3 unsuccessful calls to frigidaire trying to come to a reasonable resolution can only mean intentional defrauding of consumers. Reasonable to me would have been extended warranty and repair at $150.00 or half of what they quoted me.
Reviewed Dec. 27, 2015
I would never buy another Frigidaire product. I purchased it on 8/11/14, the drain pump had to be replaced after 3 months. It took 5 weeks to get the part. Three months later the pressure switch had to be replaced. Next time it stopped working, the customer service rep told me to turn off the breaker and wouldn't send a repairman. Last call to Frigidaire was on 12/23/15 right before Christmas. The dishwasher stopped working again, no repairman until 12/28/15. Customer service is rude and all stick to their scripted responses. The machine doesn't wash dishes well and doesn't dry them. DO NOT BUY ONE OF THEIR PRODUCTS.
Reviewed Dec. 15, 2015
I have had my dishwasher for a little over 3 years. I have already replaced the upper dishwasher rack because it cracked. It cost over $100. The wheels on the upper rack that slide it in and out are worn out. The wheels are a cheap plastic. I have already replaced the wheels on the lower rack several times. When I went to order the wheels for the upper rack which are slightly smaller (the lower wheels don't work), I am told I have to buy the whole upper dishwasher rack for $151.00. I checked many appliance repair places and also the Frigidaire Co. to confirm this. I even asked if they had any other appliances that I could use the wheels from. No! I will never buy a Frigidaire appliance again. I bought a Frigidaire stove at the same time and it was deemed "unfixable" because of a design flaw that let water into the stove and shorted out the burners. I had to replace it after 2 years. Again, beware Frigidaire.
Reviewed Dec. 14, 2015
We purchased a Frigidaire dishwasher in February of 2015. In September, it stopped draining at the end of cycles. We called customer service. They sent a repair person who determined the drain pump was defective. Two weeks later he replaced the pump. It worked ok for a few days and then we had the same problem. Called customer service again. They sent another service who said the control board was defective and he would have to order another. Same story, two weeks later he returned and replaced the board. He said this was the only other possible cause. Again, it worked for a few days and then failed to drain.
Called customer service again. After being put on hold for a while, I was told the machine was scheduled for replacement and the service man would be sent again to verify the problem. He said he wanted to replace more parts. I called customer service again! And they confirmed that it was scheduled for replacement. This morning (now December 14th) I was told the machine was not scheduled for replacement and they were sending another repairman. Apparently the replacement order was destroyed. In the meantime, we have been without a working dishwasher for 3 months. Needless to say, I will never purchase another Frigidaire product. Another serviceman is scheduled.
Reviewed Dec. 11, 2015
Purchased this new dishwasher from Best Buy at the end of February. It began giving error messages in September. For awhile we could reboot it by flipping the circuit breaker, but eventually it wouldn't run at all. Just said "Error". I called Best Buy which, unbeknownst to me, does NOT stand behind their products anymore. I tried twice to get them to help us and was flatly refused. I contacted Frigidaire. 2 weeks to get an appt. 2 more weeks to get the parts he ordered, but Frigidaire had sent him the WRONG PARTS for our model. I contacted Frigidaire about this and they told me I'd have to open a new case because the other is marked "Completed to customer's satisfaction". Do NOT buy Frigidaire. They are totally messed up.
Reviewed Dec. 6, 2015
It is one month out of warranty so Mitby's told me they were not coming out for nothing even though it was a $600 dishwasher. Refused to let me talk to a service man. Very rude. Frigidaire said they would pay for part but I had to pay for service/installation costs. Never buy a Frigidaire product again and will never buy from Mitby's again. Never did wash the dishes very well and never dried them. Waste of $600.
Reviewed Dec. 3, 2015
Did not clean properly spots and white film. Had to wash dishes before placing in washer. While draining, a horrible squeal sounded during the draining process. Leak from drain caused my wooden kitchen floor to buckle. Indicator lights showed "er" and "uf" after less than two years of use.
Reviewed Nov. 30, 2015
A piece of junk from day one. Never really cleaned the dishes. I had to buy cascade platinum and a booster to get most of the dishes clean. The top rack was designed to be able to go up and down to accommodate bigger glasses on the top shelf. All good except the mechanism to move the rack up and down is made of plastic which soon broke. DO NOT BUY!!
Reviewed Nov. 24, 2015
My spray arm attachment on my Frigidaire dishwasher broke. Lowes sent a repair company to replace it. Both Lowes and the Appliance repair people told me that because the arm was essential, non-cosmetic, that Frigidaire would cover it. Well Frigidaire told me that my dishwasher doesn't need the bottom spray arm because the top spray arm still works, so it's a 'cosmetic' problem, not a functional one. They were SO rude to me over the phone, interrupted me again and again, and hung up on me. I cannot believe how disrespectful they were, and I cannot believe that in Frigidaire's mind a dishwasher doesn't need both spray arms that it comes with. We bought it on July 31. Installed it a week later, and it broke two weeks after that. My wife and I had just gotten back from our honeymoon and didn't get the call set up until September and it wasn't serviced until October. 3 months is not how long a dishwasher should last.
Reviewed Nov. 16, 2015
Worst Dishwasher I've ever purchased. Doesn't work or clean dishes at all. Bottom of unit is all melted and stops sprayer from going around. Have to wash dishes in sink. Waste of time putting them in this piece of **.
Reviewed Nov. 15, 2015
Used new Frigidaire dishwasher twice. Stopped working the third time I tried to use it. No lights, nothing. Checked circuit breaker, made sure it's properly plugged in. Called 800 number and was told soonest they could send someone 3 business days from now. I have 5 brand new Frigidaire appliances sitting in my kitchen and this is the best they can do. Asked for a supervisor. Was told one would call me back. Of course, no one has called me back and it's 6 hours later. Do yourself a favor and buy yourself a Kitchenaid.
Reviewed Nov. 7, 2015
I purchased this Frigidaire dishwasher in December 2014. In October 2015, it stopped working, no power. The appliance repair company blamed it on the control panel and ordered a new one 5 days ago. I haven't heard anything back. From day one the moment I opened the dishwasher door, it has had a horrible smell, and the very worst part of all is that the dishwasher does not get the dishes clean no matter what I use, even the recommended dishwasher & rinse products.
Reviewed Nov. 6, 2015
We bought our house in January 2015 and it came with a new Frigidaire gallery dishwasher. This dishwasher is a joke. Not once has it actually cleaned our dishes no matter what kind of detergent we try. I'm constantly hand washing and rewashing dishes after they are "washed". God forbid I miss a food particle because you can bet it will still be stuck on there when you open it. And the water spots... it's embarrassing how gross our dishes look right out of the dishwasher. I'm sick of having to hand wash everything while this piece of crap sits there. Do not recommend this brand.
Reviewed Nov. 6, 2015
Frigidaire ever again.
Reviewed Nov. 1, 2015
I've had this dishwasher (Fgid2466qf3a) less than six months and now I don't have no power. It won't start up at all, no power nothing ** you talking to.
Reviewed Oct. 19, 2015
What a piece of crap! Worse purchase ever! It just quit working in the middle of washing a load of dishes. We don't use it often and have had it for about 8 months. The control panel clicked off and won't come back on. It has no power. We're in the middle of selling our home and it breaks on us after not being old at all! We didn't purchase a warranty, why would we? It's brand new!! By reading all of the reviews this company is a piece of crap and I will NEVER PURCHASE this brand again until they make it right and replace my dishwasher!
Reviewed Oct. 14, 2015
Three months after purchase, control panel/motherboard fried. It was replaced under warranty. Front panel leaks. They told us it was our fault, over the phone, and to clean it. Now a year down the road, the motor died. Tired of hearing "Buy a warranty." How about make a product which works for more than two months. I think it is time for a class action lawsuit. I see the same consistent problems - leaking panels, motherboards frying. I am sure this is a known issue, which they are not recalling dishwashers for. Who is for it?
Reviewed Oct. 8, 2015
On March 21, 2015, my husband purchased a Frigidaire Gallery Dishwasher. On August 13, 2015, the dishwasher broke. It has yet to be repaired. It is now officially 9 weeks, and the subcontractor has been here 7 times. Parts have been changed etc. The most alarming issue that I have is that the repairman 3 repairs ago told me that this was a fire hazard. He saw sparks come out of the dishwasher after his repair. He recommended I call an electrician to be sure that there were no other electrical problems in my home. Of course I called immediately and the electrician assured me that my home and wiring were fine, but obviously the dishwasher was the cause. I called the customer service 800 number and this issue is still unresolved. I have a broken, not plugged in dishwasher and no one from the parent company Electrolux is handling this matter. Very dissatisfied with the product and the lack of attention from the corporate offices.
Reviewed Aug. 27, 2015
I purchased a Frigidaire dishwasher on 03/04/2014, on 05/22/2015. The dishwasher flooded my house. I did not do an extended warranty because the Whirlpool dishwasher I had before lasted me over 15 years. I contacted customer service and was told they would look at the dishwasher if I purchased over $300.00 service warranty. The dishwasher is a little over 14 months old. All I wanted was the value I put into it which was $531.08, not give them more money for a product that did not last. When insurance sent this dishwasher to be looked at it was determined the pump went bad. Not a little part, a major one.
Reviewed Aug. 26, 2015
We have had this dishwasher less than 6 months. The control panel was fried and under warranty. However the repairman said it's because water got into it. So I asked him and the Frigidaire rep how this could happen. There is a small opening that is not covered and water will continue to get into it and the problem will continue. No advice was given and basically I was told they would not replace the dishwasher as long as it can be fixed. So I guess once the warranty runs out I will have to keep paying to fix the same problem over and over? Terrible product and terrible service. Staying away from Frigidaire products and spreading the word.
Reviewed Aug. 18, 2015
Brand new Dec 1, 2014. I have called 3 times trying to get someone to fix it. It started leaking from the front out the vents and lower door when it ran. I thought maybe the wrong soap, tried different. Nope. Thought loading was wrong. Nope. They schedule an appointment with the tech but never call YOU back to tell you they did this. Thus you have no idea of when it will be fixed. I have an old phone with an answering machine but never got calls back. Even escalated to higher departments and it still isn't fixed.
Reviewed Aug. 17, 2015
Purchased Frigidaire dishwasher model #FGID2466QF on May 10 2015 at hhgregg. Stop working on August 9th 2015, about three months later. Took 8 days for service tech to not come out and instead said he would order a new control panel. Control panels are on back ordered at Frigidaire so it will take 5 days for delivery.
Reviewed Aug. 6, 2015
We purchased a Frigidaire dishwasher in Sept. 2014 and have been dealing with leaking issues ever since. We were actually able to get the original dishwasher that we purchased replaced due to the leaking issues but now the dishwasher that they replaced it with is now leaking and we cannot get them to fix it or replace it. Both dishwashers leaked under the front door panel. They didn't leak with each use. They would only leak every 5th use or so. Not sure why but that is what happened. So, therefore when the service person would come to check on the leaking issue the dishwasher wouldn't leak so they wouldn't do anything about it.
They stated in order to fix the issue they have to get it to leak for them. The leaking issues have now ruined our kitchen floor TWICE! I even video taped it when it was leaking so I could prove to them that I am not crazy but that didn't seem to matter. It is obvious that we have leak because my kitchen floor is all ruined. I cannot fix the floor until we get the leak fixed! Very upset about the whole issue!
Reviewed Aug. 3, 2015
Bought the model number - FGID2474QF28 in March 2015. The worst decision ever made. The salesman actually fooled us I think now. Having trouble with it from the very first day onwards. Never clean the dishes, always make a mess in the dishwasher at the end, it took hours to clean it. Never dries the dishes, at the end I always had to the clean the dishes and the inside of the dishwasher myself! Called the service man, did everything they said, still no use. Used FINISH products like they said. Those detergents pods never gets dissolved well, and makes a mess after the cycle. Always had to clean the dishes manually after every cycle. Serviceman says nothing wrong with the dishwasher, that's all it does! Regret not buying Whirlpool and listened to that crappy salesman at the Leon's!!
Reviewed July 28, 2015
I purchased a Frigidaire Dishwasher from Lowe's in Oct 2013. One month out of warranty, the control panel failed. Frigidaire agreed to replace the panel, but it took well over a month to have the appointment for the repair. Now 6 months later the new control panel has failed. Despite the fact that there are massive numbers of consumer complaints on failed control panels for this model, Frigidaire is not standing behind their product. Very disappointing. I would recommend you avoid all Frigidaire products.
Reviewed July 14, 2015
Pullout bins in freezer turned into stackable bins. Couldn't be fixed. Got some money back and got a better brand. Dishwasher always had a bad smell. Didn't use it much. 1 yr and 9 months out of warranty. Control panel dead. Would not buy another Frigidaire even for a dog house.
Reviewed June 17, 2015
Purchased a Frigidaire dishwasher April 2, 2014. Control panel failed in September 2014 and was replaced under warranty. June 12 the control panel died again. Called Frigidaire customer service and was told the dishwasher was out of warranty but Frigidaire would cover the cost of the control panel to help with the cost and spent the rest of the time trying to sell a 3 year extended warranty. The offer to buy the extended warranty was declined and I requested the replacement control panel be shipped. Frigidaire said they don't ship parts to customers only to service technicians. I explained that I have my own service technician who is willing to install the part for free as it only takes a few minutes. This is not permitted according to Frigidaire customer service so the offer to supply the replacement part had changed now to require a service call to be paid by me.
Again there was the offer of a 3 year extended warranty and when questioned if there was a 1 or 2 year warranty the Frigidaire sales, I mean Frigidaire customer service represent begrudgingly said there was and because I could not get the part was forced to buy the extended warranty since it made no sense to pay the same or more for a service call and have the control panel die in another 5 months and be right back where I was. Inferior products and warranty sales people answering customer service calls is a bad combination. After buying Frigidaire and Electrolux products for many years, never again. Junk!
Reviewed June 11, 2015
In March of 2015 I purchased all new Frigidaire smudge proof appliances, spending almost $6,000.00. I am not impressed at all. Right off the bat, I had an issue with the dishwasher - it was not drying the dishes, I had to manually dry the dishes as I put them away. After several days, I knew something was wrong, so I contacted Lowe's (where I purchased them) and they made an appointment for a Frigidaire service call. The gentleman that came out to check it out was a little surprised to see there was no fan or blower located in the dishwasher which normally drys the dishes, so he contacted Frigidaire for repairs.
Needless to say, I was told by the Frigidaire folks that the dishwasher was working the way that it was meant to. With the new technology no blower or fan is needed. What you need to do is after the cycle runs, (which takes about 126 mins,or so on a normal cycle) you must open the door and let the hot steam out so the dishes can dry. REALLY???? LOL. I run my dishwasher at night while sleeping, if they think I'm going to get up at 2 in the morning to open the dishwasher door so the dishes can dry, they are nuts. One other thing, if you leave dishes in the dishwasher for any length of time the dishwasher begins to smell. If this is Frigidaire's new technology, I suggest they go back to the old way (not happy).
Next is the refrigerator. The ice maker is horrible. You can stand there for several minutes and IF you're lucky, a small ice cube will dispense into the glass. By the time you get an entire glass of ice, it's already melting in the glass. And forget it if you need a lot of ice (ex: in an ice tea maker), it does not make enough ice for that (not happy).
Lastly is the range. After 2 weeks, which I used it 3 times, I noticed little bubbles started to appear on the smooth top range. At first I thought it was dirty so I used the little pad and the bottle of cleaner that came with the range. But to my dismay I realized the smooth top is bubbling, so again I contacted Frigidaire and they sent someone out for a service call. The gentleman looked at it and took photos to send in for review.
After 3 weeks, when I had not heard anything, I contacted Frigidaire. I was told that somehow I had damaged the top and they would be happy to replace the top, but I would have to pay almost $200.00 for the part!!! Wait a minute, I had only used it 3 times, and did not scrape it or spill over on it or anything. How could I have damaged it??? First of all I had a Whirlpool smooth top range for 20 yrs, and never did the top bubble like this, and YES, I did spill things on that from time to time. So I guess this means that Frigidaire ranges are not able to handle any normal day to day uses (not happy)! The only good thing that I can say about this product is the smudge-proof coating, yes that is a nice feature. Will I ever buy another Frigidaire product? ABSOLUTELY NOT! Will I ever recommend a Frigidaire product? ABSOLUTELY NOT!
Reviewed June 8, 2015
We just purchased a new home in the middle of March and our dishwasher with only 3 people in the house stopped cleaning last week. I ran it through over 140 minutes (energy efficient they say) and it still was completely full of crap and get this... it was after we already pre-rinsed and let the dogs lick the plates before putting them in! Talk about a major piece of junk. And not only will the BRICK, the builder or Frigidaire will stand behind their piece of garbage! Now I have to replace a two month old dishwasher out of my own pocket!
Reviewed June 6, 2015
I purchased a Frigidaire Built in Dishwasher in 2001 for... wait for it... $99.00! I have no problems with it, never had. It's over 14 years old and runs like a champ!!
Reviewed June 1, 2015
5 days after the one year warranty expired Frigidaire dishwasher quit. In the past never bought Frigidaire products but slipped up big on this one. Talked to Frigidaire and basically the keyboard is shot and there could be a sender issue also. Parts are about $250.00 plus there will be labor. Dishwasher is only $450.00 new. The Frigidaire rep sent most of the time telling me to buy a $190.00 extended warranty and that would take care of the problem. I think they are into selling warranty more than building decent products. Haven't decided what to do yet but will try Lowe's next as that is where I got it.
Reviewed May 29, 2015
I purchased my Frigidaire Dishwasher 6 months ago. It never properly dried the dishes then just quit working. I have been without a dishwasher for 2 months. Frigidaire refuses to stand behind their product. This is how I am being treated with a warranty.
Reviewed May 15, 2015
Product Information for Frigidaire Dishwasher. Model Number = LFBD2409LWOB. Serial Number = TH31598849. Purchase Date = 08/29/2014. Purchased this dishwasher from Lowes. It NEVER worked properly. It started with not draining water, water pooling, turning brown, mold growing, then replaced electronic panel, then it would not drain again and again. I kept having technician repairs, each time taking off work and losing pay. Between 7 repair visits between November to March. Lost all this time off work and money. Frigidaire told me they will not replace the appliance. I had to purchase new dishwasher. Very angry.
Reviewed May 15, 2015
Failed the first time run - controls inoperative. Customer service sent a repair guy to the wrong area code! That was after ten days, so it took another week to get a local repair person to come. He replaced the door latch, which we both knew wasn't the issue. So the new control board took another week or so. That worked for less than a day, then failed again. Two weeks later they dis-installed the unit, replaced the control board again, the wiring harness, and the water valve and reinstalled it. That worked for a while, but we had recurring leaks. Those got steadily worse, and we kept calling in to get something done. Now island cabinet that holds the sink and dishwasher is falling apart as the wood swells, and Electrolux (Frigidaire) is bailing on the liability, saying some company called Medea (?) actually made it. And I still don't have a working dishwasher! Over three months and counting...
Reviewed May 10, 2015
This thing is brand new. It runs for over an hour and cycles every two minutes. What sort of manufacturer, which has been in business forever, produces such substandard crap? One who has no quality control. Avoid.
Reviewed May 5, 2015
I purchased the Frigidaire dishwasher Model FGHD246NF1A Serial # TH32911503 August 5, 2013 and May 2, 2015 it quit. I contacted the company, they said it was out of warranty. Neither Frigidaire nor Home Depot would stand behind this product, it is junk and so is my Frigidaire stove. Would not recommend the products.
Reviewed April 29, 2015
We purchased a new home in July, 2014, the Whirlpool Professional Series were already in the house. The dishwasher worked on 1 (one) cycle only. The second week in November, 2014, this dishwasher emptied the water onto the hardwood floor in the kitchen. This was damage that will cost $75 per hour not including the new purchase of hardwood.
This happened on a Saturday afternoon during a wash. Whirlpool does not have after hours service so we called an emergency after hours company. The technician was not able to make any repairs as the wiring, the keypad and water inflow valves were shot and he could not warranty the repairs as it was a poorly manufactured product and it would leak again. The replacement dishwasher cost $1,400. We have been fighting their customer service who repeatedly pretended to register all of the appliances in our kitchen. I made a total of 6 (six) calls reporting serial numbers only to be told in the end we had no warranty.
Finally after many heated conversations and the fact we were not going away they offered to give us 1/2 the cost the worth of the dishwasher $400. The dishwasher was made of flexible plastic and really not even close to being worth the value of $800 on the market. Because we were told by their customer service, we had it taken away when the new one was installed. They then asked us to produce or send them the sticker on the unit. We told them we would send them the warranty card bearing the information they wanted plus the manual and photos of the unit. Not good enough!
We in the beginning were told the following: "you didn't use a certified Whirlpool tech. You threw away the dishwasher. You cannot produce the information sticker on the dishwasher." This company and their customer is appalling. They are incompetent, unfair and condescending. We lost 8 months of warranty. We had to send them paperwork bearing details of the purchase, receipts, invoices, including photographs of the serial numbers on the appliances and they will not extend the warranty. This company's service and their products are not worth investing in. Beware!!!
Reviewed April 6, 2015
Dishwasher model FGID2474QF control panel went bad after 10 months. Still under warranty but part back ordered for at least 8 weeks. Have spent hours attempting to resolve with Frigidaire with no results. This is a high end dishwasher still in production and being sold. Very poor service and we are living without a dishwasher for over 2 months. Shame on me for not sticking with Whirlpool appliances.
Reviewed April 1, 2015
Frigidaire Dishwasher FGHD2465NF1A was purchased in 12/2012. In Oct. 2013 the lower arm would not turn about the tub causing dishes not be cleaned, and Frigidaire was contacted. They sent a service person who diagnosed the problem as a bad motor/pump assembly but needed approval from Frigidaire's warranty dept. before being able to order the part. After a number of weeks, the service person returned with the warranty part and installed it. Now the same problem is happening in March of 2015. I contacted SocialCare@Frigidaire.com who responded that they would sell me another motor/pump assembly at 50% off ($66.38 and free shipping) and they have 2500 in stock (why 2500..they must go bad often). Well if you do the math, the motor/pump assembly on average lasts only 1 year. Yes the dishwasher looks nice but mechanically, it's junk. There is something REALLY wrong with this dishwasher. I will never buy Frigidaire again.
Reviewed March 20, 2015
I didn't screw the cap on tight enough, it fell out during a wash cycle, rolled into the heating element and melted enough to no longer seal properly. For my model dishwasher, Frigidaire does NOT just sell the replacement cap, I had to buy the entire rinse unit ($30 + $10 for shipping). It arrived today, I took out the new cap and screwed it into my existing rinse unit. Anybody need a brand new replacement rinse unit without a cap?
Reviewed March 6, 2015
I really hate when appliances break right on, or just after the warranty. That was the case for me, my $700 dishwasher started having issues with the on top of door controls and LED display. Repeated complaints have done nothing. I recently bought 5 major appliances and I am glad to say that none of then were Frigidaire. I will never again spend my money on their bad appliances nor will I ever recommend their brand.
Reviewed March 4, 2015
Front signage on dishwasher - I wanted to suggest that, if you do not already do it, make decals with larger fonts so that we can read the titles without having to get out the magnifying glass. Also, make signage black so that they are bolder.
Reviewed March 2, 2015
We remolded our kitchen in 2005-2006. Bought a DW in 05. Installed the beginning of 06. In 2013 I had loaded the DW and started before leaving for work. When I got home 9 hrs later the house smelled of melted plastic. Found it to be the inside of the DW. All of my plasticware and the silverware holder had melted. The pump was still trying to empty the water as it always did at the start of the cycle. The element was white. It was so hot. I feel fortunate that the house had not burned down. I called Frigidaire to let them know. And they referred me to another dept who referred me to someone else. No one took responsibility. No one compensated me. Will not buy from Frigidaire again.
Reviewed Feb. 19, 2015
FFBD2411NS0A - Purchased a new home that had Frigidaire appliances unfortunately. Never heard anything good about this company and now I see why. Leaked on our kitchen floor thought the cabinet and had them come out to fix since it was still in warranty. They "repaired it" and less than 2 months later it leaked again. It was now out of warranty even though it was the same leaking problem. Stupidly purchased the extended warranty and they came out and replaced the seal. All this with a few issues getting and keeping appointments with the "top notch" companies they use for the warranty. Now a month later and it doesn't work at all. No lights or anything. Worst product and customer service ever. Maybe a lawyer is in order. PLEASE DO NOT BUY Frigidaire.
Reviewed Jan. 25, 2015
Frigidaire Gallery Dishwasher - I bought this dishwasher because it looked nice and I unfortunately assumed that it would do the job. I would say that the dishwasher effectively cleaned our dishes twice. It has been crap for the 4 months since. I am not an engineer but have decided that it is just your basic horrible design. I have noticed that since there is not a disposal, that you must constantly clean the filter screen and cover often. The problem is that stuff still gets through and is sucked up through the sprayers. Most of the water holes in the dishwasher are constantly plugged with garbage and the end result is piss poor cleaning. I will be pulling this hunk of crap out soon and be replacing with a product that works. DO NOT WASTE YOUR MONEY ON THIS FRIGIDAIRE PRODUCT!!! Sincerely from a guy that never reviews products but feels irritated enough with this dishwasher that he did. : )
Reviewed Jan. 13, 2015
Purchased Frigidaire Gallery series dishwasher and installed it January 2014, used it 11 months, average four times a month and it has quit in December 2014. The light won't even come on the unit! I called Frigidaire's customer service and we set up a time for a technician to come out and troubleshoot it. He ordered the parts, in about three weeks later another technician came out with the parts and installed them on the dishwasher. He installed a keypad and a control panel. Dishwasher still did not work. The brilliant technician said the wiring was backwards and that there was a problem with the power delivery to the dishwasher and that was it, he left without any further details or attempts to further troubleshoot the unit. I attempted to operate the dishwasher with it plugged in from another power source and it still did not work. Do yourself a favor and do the research on Frigidaire products before you purchase them. I will never buy any Frigidaire products again.
Reviewed Jan. 7, 2015
Bought a Frigidaire dishwasher a year ago from Home Depot. Washing cycle was always 2 hours long. Purchased on 12/5/13. Installed 12/23/13. A few weeks before warranty expired dishwasher no longer drained. Had plumber come out and say not plumbing issue. Cleaned out drains and it seems to work. Felt it was the sensor panel not engaging. We called and they would not at first honor the installation date vs. purchase. They did extend to 12/23. Gave me three names of repairmen. Two of which had horrible reviews. Got one good guy - said frozen motor. Unfroze the motor and ran vinegar through cycle. It last two weeks and now back to no draining of dirty water. After reading all these reviews, I am not going to buy extended warranty and I am going after Home Depot for selling a crappy product. Never buy this product!
Reviewed Jan. 1, 2015
I purchased a Frigidaire gallery dishwasher in Sept. 2013... I filed my first request for service Dec. 16 2013 as the wheel attached to plastic tub was bent and the rail for the top rack kept falling out of the wheels. Frigidaire prompted me to Transworld to have a service technician come out to look at it... I had to take a day off work to be home all day. They did not come out to my house that day and instead asked what was wrong. I told them that the wheel on the tub looked broken... A few weeks later they came out again which I also had to take a day off work for. They had sent a wheel assembly for the rack... The rack was not the issue! I told them it was the wheel on the tub... So the part did not fix the problem!
My driveway is impassable in the winter so I called them back in April 2014 to come back out to fix the problem... the same problem... The technician brought out a drain hose? And tightened the wheel on the plastic tub... The next load of dishes the rack fell off the wheel again toppling all the dishes! So I called them back and they said we will order a tub for you. A few weeks later they called to say the part was in and asked when I could be home... As I work at the hospital and operation requirements required that I be at work for the next two weeks, I could not be home until Dec 22 2014. They came out then and could not get up my driveway! So we had to go down to the bottom of the driveway to get the tub and the technicians... when they opened the box the tub was already broken!
So I called several places... Sears, Frigidaire, Transworld, and a few other places I was given numbers to call... In the end Frigidaire said my warranty was up and that I would have to deal with it myself! Even though the appliance was broken since Dec 16th 2013! They were never successful in fixing the problem from that work order... but since the 1 year manufacturer's warranty was up it was too bad!
Reviewed Dec. 14, 2014
Bought a new house with all matching Frigidaire refrigerator, dishwasher and oven. Dishwasher has never worked at all. Warranty people have sent 3 repairmen who have all stated it cannot be fixed but Frigidaire says they will not replace it. How can a company sell items that DO NOT WORK and not be liable to fix or replace them? The fridge makes horrible noises and the oven vents out of the top, making it completely dangerous. Even when the stove top is OFF, the surface gets over 200 degrees, just from the oven venting. They said this is "normal". We are about to throw all of these crappy appliances in the landfill and go buy new ones because they are beyond horrible. I cannot stress enough how much I would caution anyone to NEVER purchase a Frigidaire. I have been a homeowner for 20 years and purchased many appliances. I had heard bad things about Frigidaire so I had never purchased any of their units. Only stuck with these because they were installed in the house we bought already. I can attest that all the bad reviews are true. Worst customer service on planet Earth. Even the corporate office just bluntly says, "NO"... as in, "SUCKER"... we aren't replacing anything. Stay away from FRIGIDAIRE!!! And never pay for an ELECTROLUX warranty because they will not pay for anything. It is a worthless piece of paper.
Reviewed Dec. 9, 2014
I was a loyal Frigidaire customer. I have bought their Gallery series of stoves, refrigerators, and dishwashers. Our latest purchase was the Gallery Dishwasher (model #FGHD2433KB1). It will not cycle and shows an error code UO-Vent Assembly Blower. The customer service said this is a very common complaint but not common enough for a recall yet. They refused to stand behind the product. How sad! Shame on me for not buying the warranty and thinking that the product would last at least five years. This is the garbage that gets churned out when corporations focus on revenue instead of the quality of the product. DON'T BUY FRIGIDAIRE!
Reviewed Dec. 5, 2014
Frigidaire = Model # FDB956RBC1 - This washer runs for about 2 hours maybe more before completion & the dish tabs get stuck to the inside so your dishes don't get washed because the tabs won't come out of the dispenser because they get stuck in it. I usually have to run it with the same tab about 2-3 times before the door pops open to dispense the tab. Not to mention it's pretty loud!
Reviewed Nov. 25, 2014
I just moved into a new home. Dishwasher was furnished. Dishwasher leaked and damaged basement ceiling after about a week. I only wash dishes every other day. They replaced the dishwasher because of leaky hose. New dishwasher installed, I asked they test it before they put it in. This new Frigidaire dishwashers leaks around the front door. Now they tell me that you have to run it a few times and it will stop leaking. What kind of sense does this make? I am 74 years old and have had dishwashers since I was 25. I have never had a dishwasher that leaked! I have had Hotpoint dishwashers, Kenmore dishwashers, GE dishwashers and kitchen Aid dishwashers, none of which have ever leaked and when family was home, were use everyday at least 2 times and sometimes more a day. This is crap!
Updated review: April 6, 2015
Finally our prayers for a functional dishwasher have been answered.. In all fairness to the repair agency, (one of only two in all of Chicagoland) would have come out over and over again. On the forth call, I asked the technician "how can he be sure the rotating devices, sprayer, pumps were working properly? We took the new approach I suggested, positioned the washing spinners, say aligned to the north..washed and opened to find the spinners still in place!
Sure enough a silly $1.00 rotating bushing was sticking.! A day later the machine was up and washing.. even the quick or economy cycle. It seems the overview: newest machine on the market is not always the easiest to fix, due to the fancier parts.
Original Review: Nov. 14, 2014
Once our new Gallery was installed, we had a perfect single wash, never to even start again. Dead. Only two service outfits in all of Chicago land! "We will call you back to schedule service." Three days later, they did. Three days later the actual visit occurred. The technician agreed the appliance is dead, "I will order the part.” Three days again went by, "Mr. Mike, we have only one of your three parts" (three?). And the others "Are back ordered until next year.” The 800 number provided was great to create a service account and told me "Mr. Mike, it will take us 72 hours to see if any of the parts centers around the country can expedite the parts.” That was a week ago. On callback the rep said "there are no notes of a callback on your ticket/issue" and "we have to see if any nationwide repair centers have the parts." And guess what else.. "otherwise, you will have to wait for the parts. There is nothing we can do." If they cannot at minimum, keep a supply of parts, how can they even provide or stand behind an extended warranty?
Reviewed Nov. 4, 2014
I am on my third control touch pad. Two went out under the one year factory and now a third one has failed under an extended purchased warranty. Here's the kicker: there wasn't a replacement panel ANYWHERE IN THE UNITED STATES. I have been without one for one month now. The GALLERY IS A LEMON.
Reviewed Nov. 3, 2014
Bought this dishwasher in 2012. Had to fix it once in 2013. They sent someone from Brandsmart USA, took 2 weeks for a part to come in that had broken off and melted. He was here all of 5 min, while talking about how he was very involved in church. Dripped water all over my floor in front of me, looked at it and walked out. Sat in my driveway for 20 min longer. The handle has corroded, they wouldn't fix it but sent me one to do myself. Just had a power surge, and now the lights are blinking, even after reset, wont run full cycle. Said no longer under warranty, so I could buy the control panel, and watch a Youtube video how to replace it myself, since I don't have money to fix it at the moment. Save yourself the time, money, and mess. The warranty it comes with doesn't cover much. It just a money pit, not worth it. C.S. rep. also stated Whirlpool washers are made about the same, FYI.
Reviewed Oct. 22, 2014
The appliances were part of a new build I purchased in October of 2013. The top rack of the dishwasher is rusted and shredding away (not just discoloration). I have their extended contract (stupid I know!!!!) and I am within a year of moving in and registering the appliances. I called to get it replaced and was told that they could sell me a new rack, $40, or a repair kit . When I asked to speak to a supervisor they left me on hold for a very long time and eventually I got a person that sounded like she was in her late teens (poor thing). When I asked her why would I buy an item they obviously won't stand behind she had no answer. Eventually they offered 50% off the new rack. Was she not listening????? At the close of a very testy phone call she thanked me for being a "valued Frigidaire customer". I went ballistic, where is my value?
Reviewed Sept. 21, 2014
Bought the Frigidaire gallery edition: fridge, stove, micro, dishwasher. After two yrs gasket had gone bad in dishwasher door, water leaked onto floor and I between flooring which bubbled up the planks and ruined our floor called Frigidaire customer service. She said sorry but warranty has expired. Had appliance contractor come out to fix. He says that these gaskets are junk and go bad all the time on this dishwasher, and Frigidaire is going downhill with their quality and to expect this gasket to be replaced a couple more times during the life of the dw. Had to make claim with insurer for floor repair which will probably make my rates increase and still have to buy new dishwasher. It has always had weird smell that has seemed to linger onto our dishes. Looks good from the outside.
Reviewed Sept. 20, 2014
Used the dishwasher twice and both times the water did not drain out fully. The second time it overflowed into my basement. What a mess.
Reviewed Sept. 9, 2014
Right after the year warranty was up... the dishwasher completely stopped working. $200 for repairs. Will never purchase from Frigidaire again!!
Reviewed Sept. 3, 2014
We purchased a new Frigidaire dishwasher 5-2-14 and almost immediately began having trouble. We have found that their "service Person" has less training than my pet rock. His exact quote after waiting 2 weeks for a part was "if this doesn't work we'll start throwing parts at it." Well it didn't work and we are still waiting for "parts." We contact Frigidaire appliances and in short they said too bad. Neither company will refund our purchase price and we have owned this lemon four months and the latest time out of service is six weeks.
Reviewed Aug. 26, 2014
We bought Frigidaire Professional Dishwasher FPID2495 from Costco for $800+, believing their pick of appliances or any other sales are scrutinized and should be reliable. This dishwasher is made by Electrolux in Italy, which were first concerned signs. It turned out to be a lemon. The water pressure thru spraying arms wasn't strong enough, and dishes on the top rack were still dirty and wet after the finish cycle . We tried different dishwasher detergent with no better results. The only sign of washing was a green light that appeared at the end of cycle, pointed to the floor. Didn't like the inside top door control panel which many new dishwashers now support. After one month of frustration, we returned dishwasher to Costco. It wasn't easy decision as we paid additional $150 for installation. However, if it doesn't work well at the beginning what to expect later?
Later we purchased Maytag MDB4949 with garburator (hard food disposer), $200 less, with outside control panel that suit us better, stainless spraying arms and 10-year limited warranty. Washing result is fantastic. Just scrub food off, no need to rinse. Fully loaded, dishes come out clean and dry!!!!! It is quiet and does not disturb the least in our open kitchen/living room concept. Extremely happy with Maytag dishwasher after disastrous Frigidaire/Electrolux experience.
Reviewed Aug. 25, 2014
I purchased 2 Frigidaire Orbit Spray Dishwashers model number FGHD2465NF in 2013. They both required different major and expensive repairs a couple months after the 1 year manufacturer's warranty expiration date. The first dishwasher ($577.95, SS color) was installed in March 2013 in a primary residence home, 2 problems had occurred by May 2013, also 2 months after the warranty expired. The first is a loud squeaky noise when opening and closing the door. When investigated, the plastic part had cracked, used to hold the wire that controlled the door opening. The second problem was the lower blade had completely broken off. I paid for the wiper blade assembly replacement at a cost of $260.00 to a local repairman.
The second dishwasher was from Home Depot ($499.00/Black color) on June 13, 2013 and had Home Depot install it. The Dishwasher was used for the months of June, July and August 2013, then the house was closed. The dishwasher was used again during the months of June and July 2014, for a total 5 months. At the end of July, the dishwasher would not stop cycling. A repairman was called, he said it needed a whole new control board, a part costing $400, and with the repair service, it would be over $500 for the repair. The dishwasher had a 1 year warranty and Home Depot refused to service it after 5 months of usage, because the 1 calendar year manufacturer's warranty had expired the month before. I have not paid for this repair yet.
Reviewed Aug. 20, 2014
We bought a new Frigidaire Dishwasher (model FDB520RHS2) at Best Buy on November of 2010. Within the first 7 months we had THREE service calls and TWO washer motor assemblies replaced. The unit has failed AGAIN and is less than 4 years old! (Our previous Whirlpool lasted 20 years before the baskets rusted and replacements were too expensive, but the Whirlpool RAN!!) I called Frigidaire corp office to complain that this is obvious a LEMON due to the SAME failure now 3 times and they just brushed me off essentially saying "Tough Luck," should have bought an extended service plan! What kind of Chit does this company make that it can't even last 4 or 5 years! But after reading many of these other postings, I realized that mine isn't a lemon, EVERYTHING Frigidaire makes is CRAP and a Lemon! I'd warn you as a consumer, DON'T EVER BUY ANY Frigidaire product no matter how attractive the price!
Reviewed July 31, 2014
Worked phenomenal for about a week then...**. My parents dishwasher lasted over 20 years. I'm getting the same ** of problem. People have been getting since this Gallery ** hit the market. How the ** is this piece of ** still on the ** shelf. "Best Buy" just lost a customer for life. I've spent thousands in that store - NEVER again. ** you people.
Reviewed July 30, 2014
Model No FPHD2491KFO - I bought this dishwasher in April 2012 and the top rack is rusting. Contacted Frigidaire and they said I could get 10% off a repair kit or a new rack. What is the point of buying a new rack if they are made poorly and will rust? I paid $629.00 and feel ripped off!! I should not have to repair a 2-year-old dishwasher. I had my old dishwasher for about 20 years and had no problems with the racks rusting. BEWARE OF FRIGIDAIRE!!!
Frigidaire Dishwashers Company Information
- Company Name:
- Frigidaire
- Year Founded:
- 1918
- Website:
- www.frigidaire.com
