Consumer Complaints and Reviews
My dishwasher is 13 months old and already has had 3 service calls. The first one within the first 45 days of having it. Now it is 13 months old and out of warranty. The part that needs to be fixed come to find out is being replaced by a better part. It seems the quality of the part was substandard and they now have a replacement. I did get them to pay for the part but and stuck with a 149.00 service call fee. I was told "If I had paid $159 for a three year extended warranty it would be covered". That like saying pay $159 because in 13 months our products with the "substandard" parts break at this point. Never again will I buy a product with their name.
As a new homeowner in July/August 2013 we bought the Gallery series Frigidaire dishwasher, refrigerator, stove, and microwave. Within a year of purchase, we soon learned that the dishwasher feeder tube was defective and leaking water to the extent that our basement ceiling was water-damaged and as a result had a foul smell which is what alerted us to the leak. However Lowe's, which is where we purchased the products, said that since a year had gone by we needed to contact Frigidaire who said since a year had gone by and we did not buy an extended warranty there was not much they could do to assist us. After much back-and-forth, pictures proving the water damage, etc., Frigidaire settled with us for a nominal fee that allowed us to repair our basement ceiling.
Within roughly 6 to 7 months of that horror story, we woke up one night to find that the refrigerator water dispenser had somehow managed to turn on by itself and run continuously for at least 2 to 3 hours. Because the dishwasher and refrigerator are not far from one another not only was our kitchen floor flooded, that same basement ceiling was again water-damaged. Because I knew Lowe's would not offer assistance we contacted Frigidaire directly. Again after much back-and-forth, documentation, and photos to prove the damage Frigidaire was reluctant to offer assistance, referencing the last assistance that they provided, and then after much begging and pleading they finally agreed to pay for the damaged part only. Labor costs were on us. To say the least we got it fixed, however we never hooked the water hose back up as I do not trust that it won't happen again.
Shortly thereafter we found the dishwasher to be leaking again, this time in the front. Today, March 7, 2017, I come home to smell that foul odor I once smelled about a year and a half ago only to find, once we took off the front bottom panel of the dishwasher, that the feeder tube is once again leaking water. Just waiting for something to go wrong with the stove and the microwave as I'm sure it's only a matter of time. Will NEVER EVER buy Frigidaire again and highly recommend that you don't either!
I just went into the basement and noticed dishwasher(Gallery Dishwasher Model FGBD2438PF) leaking, shut it off. Looking for leak and found, like others here, that heating element warped and burned through the plastic bottom of the dishwasher. Dishwasher was purchased 3/2015. Just contacted Frigidaire about this issue - this is a design and faulty part issue. The heating element is only supported by 2 clips, where it should have at least 3. The bottom of the unit should be steel not plastic. Heating element failure, warped.
I purchased that Gallery Dishwasher FGID2477RF on May 7, 2016. It stopped working February 25, 2017, less than a year after I purchased it Pacific Sales (Best Buy). I called Frigidaire on or about February 26, which arranged with a local Honolulu company to come out to check on the problem today Friday 3/3/27 between 12 noon and 5:00PM. The repair person never showed up. I also called the repair company at about 3;50pm to remind them about the service call, no response. It seems that Frigidaire did not arrange for a repairman to come and check on the problem.
Needless to say that the quality of their product is of the poorest quality available with tons of complaints and mostly only one (1) star. It is amazing that a company with such inferior product and service to match can stay in business. If you want to do yourself a favor stay away as far from FRIGIDAIRE as you can, you will only regret purchasing their poor quality products! The web is full of complaints and not just a few, but in the hundreds!
We bought a new dishwasher almost a year ago. Model #fgid2474qf40, Serial #kh52533619 Right from the start it was not working properly. Service came to our house just to tell us there was nothing wrong with it. Finally after three visits spanning several weeks they fixed the problem with new parts. After 9 months the dishwasher started to have problems again and got worse and worse. We called again. Somebody came after two weeks and the repair man decided new parts were need.
It is now a month since the repair man was here and the dishwasher now does not clean dishes at all. When we called Mellish, the authorized repair firm they advised they were still waiting for parts. A month to get parts is ridiculous. We are now without our dishwasher for 2 months. I cannot believe they jerk us over and over. Obviously the dishwasher is a lemon and belongs to the garbage, not in a kitchen. I am extremely upset about this. We have a useless piece in the kitchen and we feel defrauded. It is a horrible product and the service Frigidaire provides is even worse. Do not even think about buying a Frigidaire product. Stay away!
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I bought a dishwasher in July 2016. It is now February 2017 and the unit hasn't actually worked yet. Every time I call the customer service center, they recommend more service. The unit has been serviced 3 times already plus 2 more service appointments where the tech never showed up because Frigidaire never communicated to the service company. Frigidaire refuses to replace the unit or refund the purchase price. I (a professional mechanical engineer) am not allowed to contact the factory.
I was told that the service tech fixing the unit must communicate with the factory tech in Georgia. Even if the service tech in my house deems the unit not repairable, the factory tech can still mandate additional repair against the advise of the service tech with eyes on the unit. I am at my wit's end because either my husband or myself need to miss work (income) for each service appointment. We have missed more hours of income than it would cost for a new dishwasher. Call me old fashioned, but shouldn't a brand new dishwasher not require multiple repairs or replacement of parts?
Purchased a Frigidaire 15 months ago for 700. Touch pad controller stopped working making it inoperable. 3 months out of warranty and the best thing Frigidaire can do is 10% off of a 400 part. Worthless company. Lousy product. Will never buy anything Frigidaire again.
I have had the TOP OF THE LINE PRO Series dishwasher for 15 months. The 30-minute wash does not dry at all. The dishes are completely wet (and yes the "air dry" is off!). If I use "Normal Wash" I must put the "High" option on so they dry (and yes I do use rinse aid). I feel like I use a lot of rinse aid in this machine too. I feel like if I do not use the HIGH, and SCOUR options on the dishes won't clean or dry properly. And yes my water is over 120 degrees. I like it hot to disinfect. It's kinda sad you can't get the DW to simply clean and dry the dishes on a basic setting.
Maybe next time they design a new DW, they should install them at the CEO's house first before they throw their design flaws to the general public. Why are we the guinea pigs? And you know what I really hate, stupid engineers who never figure out that these products end up being USED by people. So why do these engineers make their creations and never realize they don't work in the REAL WORLD. Hello manufacturers stop selling us pretty stuff and start offering us appliances that WORK!
Oh by the way, the little musical sound that it sings when you turn off or turn on is way too low (This is where engineers are really dumb). Older people cannot hear the pitch of the sound. My 60-year-old husband can never hear that twinkle sound, let alone figure out the "on" sound opposed to the "off" sound. My hearing is younger than his and I have a difficult time with it also.
Hey engineers, install one of these DW in your grandmother's house. Ask her if she can hear the ringy dingy sound. One more thing, why are the washes so long? Options jump from 30 minutes to 90 minutes (NO I DO NOT BELIEVE ENERGY SAVER IS A LEGITIMATE SETTING @75 minutes because it doesn't wash or dry!). There should be a 60-minute wash that can clean well and dry the dishes completely like my old DW. I am posting this because Frigidaire would not post the above review and comments. The truth must be told. They do not care about the consumer because others like myself complained about the same thing but Frigidaire censored me.
If you thinking about purchasing a Frigidaire dishwasher, DON'T! I've had my dishwasher for only just over one year. There were a couple of times that I smelled something burning in my kitchen, but I attributed it to possibly a panhandle burning on the stove. Little did I know, it was my dishwasher! Yes, my dishwasher! Two days ago I noticed my hardwood floors starting to warp and were soaked with water. Upon investigating, I realized that there was a hole burned into the bottom of my dishwasher. It appears as though the heating element overheated and warped. It is touching the plastic on the left side and melted a hole completely through the unit. It also melted the underside of the spray arm. And no, I've never abused my dishwasher! I am currently working with Frigidaire for compensation. We may have to hire a lawyer for help.
I too have had trouble since day one with dishwasher. 1st year a bit over the motherboard went bad. Had that replaced on my dime no insurance plan, so decided to get insurance. Good thing I did. 6 months later it started to leak out the front door on one side. Called repair person. I said I do believe the seals need to be replaced on the sides. His remark was that's just for ornamental design. WHAT??? Repair men said it wasn't level and wasn't their job to fix that, but he did tweak it a bit. Minutes after he left, I ran a cycle and water just poured out of both sides instead of just one side... Called back immediately, they sent another repair person out but this time it took 3 weeks to get here. He was only here 5 minutes looked it over and said yup its leaking out the front... Dahhh. Oh ya I asked for him to replace the seals. He said because it's a stainless steel tub I have to order it from warehouse.
Ok well its been over 1 month now and 2 calls later to repair company, why is this part taking so long to get? All I can do is leave a message on his cell phone, no call back no repair and I still have a 2 1/2 yrs old dishwasher that is destroying my new cabinets from the leaking... I placed plastic cups on the bottom of both sides to prevent leaking water damage, but sometimes it gets kicked over and water everywhere, we are talking up to a cup of water at times. I will not buy another Frigidaire appliance again, I'm going on my second Frigidaire microwave now as well. 1st time around I didn't get the warranty don't ya know I definitely did this time!!!... Gallery design STINKS... Looks are beautiful, but beauty doesn't get the job done.
Waiting for our 6th Dishwasher!! 1st one, leaked out the front right corner, sent back 2nd one, leaked out front tight corner, sent back 3rd one, door made a clunking & grinding noise. Never made it into house. Sent back Upgraded to a steal tub v/s this plastic hoping it'd be better So 4th one, big dent. Never made it into house. Sent back. Frigidaire apologized for the "inconvenience " I promised with the next delivery they'd do the "white glove service" & unpack & inspect it before delivery as not to waste my time. 5th delivery, drain assembly defective. Sent back Frigidaire said "white glove" service wasn't done but promise to fo it for the 6th delivery. Ohh, & our New floors were scratched during delivery .This has been over 4 months, thanksgiving & Christmas & they've referred to it as an inconvenience & hiccups... We're way past hiccups & inconvenience.
So recent update on dishwasher mess. 6th dishwasher scheduled today for delivery. They have now postponed us till Sat. They asked me to review my appliance, this was their response. They our schedule delivery & postpone with 24 hours notice. My time is valuable. I have had to be here repeatedly to take delivery on defective or damaged items. No one will take responsibility or resolve this. Delivery people say it's a defective unit, Frigidaire blames delivery people & Home Depot says they aren't in control. They just place the order & take your money.
Gallery fgcd2456qf4b - Have had this model for a little over 1 year. Had the display/controls console replaced under warranty about 6 mos ago. Broke again on Christmas Eve. Contacted Frigidaire and questioned them outright about the history of this problem with this and other models. Was told it was a non-issue. I responded with "You are telling me there is not one issue reported due to the same problem?" They said not a one. Obviously after reading these reviews I found that to be an outright lie. They told me they would cover the cost of the part but the labor would be on me since I failed to renew my warranty. My bad but the unit is only a year old! I would definitely not recommend this dishwasher to anyone. Shame on Frigidaire!
I can't recall ever owning a Frigidaire dishwasher in the past but this summer my dishwasher went out and this is what I ended up with. It is a brand new dishwasher and I wouldn't recommend it to anyone. When my husband purchased it he thought that if he went with a middle of the road price that we would get a quality dishwasher. I don't really need all the bells and whistles, I just want clean dishes. We did not end up with a quality dishwasher. This dishwasher does have a delay start which is good for any family. That feature does work correctly. It also has 4 wash cycles and a rinse only cycle. Again, good features. However, this summer we did have to have it repaired because it would not turn on.
The control panel had gone out. The repair person said that it was common. He also said we needed to only push the start button to begin the washing cycle if we used the same cycle most of the time. Sometimes that will work, other times it will not. The biggest problem that this dishwasher has is that when you push the start button it will sound like it is beginning but you come back a half hour later and the "high temp" and "heat" buttons are flashing. This happens about 9 out of 10 times that I use my dishwasher. To say this is frustrating is a huge understatement. That and the fact that many times after the wash cycle is complete I still have dirty dishes makes me an unhappy customer.
Recently bought a home one year ago. The previous homeowners removed their Bosch dishwasher and took it with them. They replaced it with a Frigidaire model. Since time of installation, the dishwasher has became increasingly loud exceeding what I believed unreachable decibel level for a dishwasher. Also, now it is leaking from the bottom. Frigidaire, you need to STOP MAKING PRODUCTS SO UNBELIEVABLY HORRIBLE FOR CONSUMERS.
My Gallery stainless dishwasher is 2 years old, and only used once a week at the most. The control panel and control board now need to be replaced at a cost of $150 more than what I paid for the dishwasher. This is the worst appliance I have ever purchased. It has never heated well either. I would never buy Fridgidaire again.
Looks nice, scratches/dents easy. Dishwasher has had control panel replaced 3 times. Person who replaced it (through independent warranty with energy company) says he has the same issue with this series almost daily.
We just bought a brand new home with these appliances included brand new. The dishwasher does not dry. We are not talking drops of water, we are talking everything soaked and must be hand-dried! I made a warranty call, the technician came out and then said he would call Frigidaire to follow-up. The response was - that model does not have a fan, the customer must use Jet Dry. So, you made a product that can't work without additional chemicals? I do not want to add more chemicals to my life! Will never buy a Frigidaire dishwasher again; worst one I have ever had.
Purchased a Frigidaire Dishwasher in Feb. 2013 Model #FGHD2465N131A, and also a 3 year extended warranty. Dishwasher has started and stopped by itself multiple times, has control panel interface and power vent fixed twice. Have been told that the 3 year extended negates the first one year mfg warranty, so instead of 4 years, now 3 which the warranty is up. Sales person told me he 'does not understand the contract he sells' which are kept at the store in Greenfield where purchased, and that Appliances just don't last... If would cost us $100 to have repair guy now come out and try and fix it again. Cannot find the model number anywhere on frigidaire site? Is there no recourse on this. Will Not do business with Manny's again.
I bought all of the most expensive Gallery Series Stainless appliances last June 16. The top line Dishwasher offered is the biggest disappointment of any appliance purchase in my life. It stinks, I mean really smells bad and is poorest dishwasher, like in doesn't clean at all. My garden hose would do a better job. I wish I could get my money back. I'll never buy any Frigidaire products again.
Dishwasher does not heat up the water. Had repair man out and he said it doesn't have a heater. Dishwashing tabs do not disintegrate, tried the Finish cleaning product and the dishwasher could not even melt the wax to let the cleaner worker correctly. Had to replace the 1 year old Frigidaire washer and dryer because they don't work, now we will need to replace the dishwasher. Waste of over $2,000. Worst appliance products ever.
In April 2013 I bought a Frigidaire refrigerator, microwave and dishwasher – the GALLERY series, stainless steel. What a disappointment. The "HEATING ELEMENT" has warped and the bottom of dishwasher was burned and melted on left side, causing a hole, approximate size to a quarter coin. It now leaks on the floor. The other side of heating element is higher than it should be and melted lower washer blade. I am very disappointed in the design of this machine.
We purchased our home in April 2016 and the Frigidaire Galley appliances were already installed. They looked beautiful, stainless. After a short time we noticed the dishwasher was not dissolving the soap tablet. I tried loading the racks different, watched videos, cut the tablets in half. The odor was terrible, I contacted Frigidaire who told me to run the dishwasher without dishes and to use vinegar in the bottom. I have the hot water tank turned to "c" and always get the water hot at the sink before turning on the dishwasher. I had a repair person come check the dishwasher and he said that is the way Frigidaire works.
I use the sani setting after the dishwasher runs for a few minutes I open the door and the water is only warm. There are no heaters in the dishwasher so how does the sani setting get the water hotter? Also the repair person said to use jet dry because no heater to dry the dishes, and the water will slide off the dishes. The dishes do not come clean. I worry we will get sick because we are washing the dishes in lukewarm water. Butter remains on a table knife after running the 177 minutes sani cycle. This dishwasher is not good, never buy a frigidaire. The ice maker control in the refrigerator is behind a shelf. So if you need to turn off the ice maker you need to unload the shelf, remove it from the freezer and turn off the ice maker. And to turn it back on do the same. We are very unhappy with the appliances.
I've had this piece of junk for 2 years. My local independent appliance dealer recommended it as a mid-priced, dependable unit. It has never cleaned the dishes well, doesn't dissolve the detergent tablets, has cheap plastic parts that fall off, and has stopped working 3 times in just over 2 years. I bought an extended warranty the first year but didn't get a reminder to renew it. So the last two service calls were on my dime and cost almost as much as a new dishwasher. There is a reason that appliance manufacturers keep changing model numbers. They don't want bad consumer reviews on models currently on the market. I would never buy another Frigidaire dishwasher.
I bought the Frigidaire Gallery dishwasher to match the rest of my Gallery appliances. All were bought new. Had the dishwasher "repaired" under warranty because it will not dissolve detergent, doesn't clean dishes, and SMELLS. Frigidaire is aware of this problem, as they informed repair people to advise the customer to place the detergent in the silverware tray. I also noticed this serial number was promptly discontinued. Numerous calls to Frigidaire, no help. This was not a cheap dishwasher, but I've had apartment grade dishwashers do a better job. I will be filing a complaint regarding this dishwasher... I want one that works! You would think a nearly 3 hour cleaning cycle could clean the dishes, especially after rinsing, scrubbing them first. Nope. They come out looking worse than when I load them in the dishwasher. Very pissed customer here!!!
Bought this dishwasher about a year ago, and though I don't remember its cost, it wasn't cheap. It is quiet, but from the first day, it did not do a good job cleaning dishes. The detergent dispenser doesn't always open and the dishes nearly always need extra cleaning. Even after 2 or 3 times through on a long cycle (159 minutes), the dishes don't get clean and there is soap or a little food residue on the inside of the door which proves it doesn't clean or rinse well. The need for multiple runs and to pre-wash dishes by hand before running the dishwasher more than overcomes the Energy Star rating it has.
We replaced a 10 year old Kenmore with a new Frigidaire Gallery and while the Gallery does a better job cleaning, within a few weeks, it smelled to the high heavens. We've tried every remedy we could find and the smell always returns to the point where we handwash dishes just to keep from having to open the dishwasher door. Never had that problem in any way with the old Kenmore.
Just out of warranty when any problems appear (by design) we had a sagging door that makes the rack with a full load dishes come flying out, you have to keep a hand on the rack or it will slam the top part of the lowered door. Spring & twine door return are not broken. Not enough spacing between the lower rack and the upper spray bar causing it to hit or hang on the standard size plates. (Did adjust the upper rack to the highest setting.) Soap dispenser door hangs on the upper rack when opening to release the tablet causing the middle spray arm to hit making a constant ticking until the main dishwasher door is opened and closed letting the soap dispenser clear the upper rack.
Bought a Frigidaire dishwasher 2 years ago, it lasted just over 1 year and the warranty expired in a year. It leaked all over my hardwood floor and ruined it. When I took it apart I found cheap plastic parts and screws that had rusted and fell off which created the problem. Just took 5000 btu Frigidaire air conditioner back to Lowes today and argued to get my money back with returns because it was 4 days over the 30 day warranty. Is this a coincidence that these appliances are breaking down just after the warranty deadline? Poor quality products that should never be put on store shelves. Do not buy Frigidaire or waste your money on the extended warranty, they are just scamming you out of money.
Purchased dishwasher October, 2014. Paid high price for it because I thought it would do better job and last for years. Wrong!! Heating element has warped and bottom of dishwasher was burned and melted on left side. It now leaks on the floor. The other side of heating element is higher than it should be and melted lower washer blade and it's stuck to it. No, I did not load my dishwasher incorrectly and cause this problem. It's a piece of junk. Very disgusted.
I've had the UO error on my dishwasher three times now over the past year. The dishwasher worked fine for 1.5 years and then the dreaded UO error appeared. I called Frigidaire to explain the situation and they said there was nothing they could do since the dishwasher was out of warranty. Poor customer service and poor quality product. Time to move on to a different brand. Frigidaire lost my business.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Founded in 1916 under the name Guardian Frigerator Company, it became Frigidaire in 1919 and went on to be the most well-known name in refrigerators. As a General Motors subsidiary, Frigidaire also manufactured some of the first washing machines and has now branched into whole-home automation.
- Soil sensors: Get the right cycle every time with DishSense technology.
- Dishwasher selector: Find the perfect dishwasher style for you by using the dishwasher selector on the Frigidaire website.
- Compact options available: Frigidaire offers a compact 18-inch dishwasher in both built-in and portable styles.
- Discount prices: Frigidaire dishwashers range in price from luxury to discount, with some of the most affordable pricing available.
- Multiple finishes: With five different finishes, including stainless steel, black and white, Frigidaire dishwashers match most kitchen decors.
- Best for Homeowners, apartment renters, families
Frigidaire Dishwashers Company Profile
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