Frigidaire Dishwashers Reviews

Our house was new and came with the Frigidaire Gallery dishwasher. The dishes are continually dirty and I have replaced the lower dishwasher arm twice because it touches the heating coil and melts. I have looked online and this is a normal problem that Frigidaire has not fixed, or tried to fix, or recalled. I called their help line and their system was down but the employee knew that Frigidaire would not replace the arm.

I purchased a new Frigidaire dishwasher as my kitchenaid was not cleaning well. Rather than getting the motherboard repaired I bought a new one. This is the noisiest dishwasher I have ever owned and in order to be sure the items in it are not wet, I have to use the hotter wash cycle. It takes 3 hours to run. It gurgles (sounds like a toilet flushing) a lot. The repair people have come and feel the rinse aid is part of the problem with wet dishes. Apparently these newer models need rinse aid full. We turned it up to maximum to help and it has. Plumber said hoses are connected properly so the gurgle remains! And sometimes the wash cycle is very noisy. Not always the same each time but I’ve had it over two months now.

So I purchased a Frigidaire dishwasher then less than one year ago, I purchased it through Home Depot. In less than six months, the handle had broken to gain entrance to the dishwasher. Which is used whenever the appliance needs to be used. I contacted my handyman to have it replaced and he told me it cost $198 because you must not only get the handle you have to get the latch which is not broken. So then I thought about the one-year warranty. I called Frigidaire and they told me that is not covered. It’s considered cosmetic. What is cosmetic about a mechanical part that is used to gain entrance to their appliance? I’m baffled... They will not cover the handle or latch.

I have a Frigidaire dishwasher with a drain issue. I have been without a working condition dishwasher for about three weeks. Two technicians have suggested different solutions, first to replace drain pump that didn't work and second to replace main board and switch board which have been ordered and waiting for parts. I requested for unit replacement, but I was told NO REPLACEMEMT since the parts can be replaced. Fed up without having a dishwasher for three weeks. Waiting for parts that would take another 7 days! Poor product and poor customer service.

I lurched this Frigidaire unit from Lowe’s in November 2022. After about one year I noticed the coating on the racks peeling off and becoming rusted. They will not cover it with warranty and the replacement racks are as much as the unit! Even the extended warranty will only pay half of the cost if ordered from the manufacturer first. Frigidaire…here’s a thought…fix your product!!!

Don't waste money with this company!! I will never get anything with the name on it, it is just trash and takes up space! They won't hold up the manufacturing warranty! They want to charge me to fix the crap they sell! Never again!!!

Customer service is atrocious. Cost to just come look at your dishwasher is $200. I may as well just buy a new one. Customer service doesn't know their own products or how they work. I got better information off Google than from the source itself.

If you choose the normal cycle, it is supposed to take 2 hours and 20 minutes. It actually takes 5-6 hours. I had a service rep look at it and nothing is wrong. Also some engineer thought it would be a good idea to put the controls inside the door so that when a cycle is running, you have to interrupt the cycle to see how much time is left. Eventually the dishes get cleaned.

We purchased a Frigidaire dishwasher last October. By July it was broken. Error code 50 pump. So we contacted the company with the manufacturer warranty. They set up a service provider. They didn't show. Rescheduled the service appointment. They order parts. Week later another service call to install. Still broken. Same code. Now more parts ordered and waiting again. Now it's the computer and the other pump. Don't waste your money on Frigidaire. We have their oven and refrigerator. Nothing but problems with those too. All the shelves and drawers broke within the first year. Hundreds of dollars spend on drawers for them to keep breaking. Oven shuts off in the middle of cooking. Hold times for customer service half an hour to an hour. Pick another company.

Horrible products and service! Had a 5 yr warranty on a dishwasher-the trays rusted out, contacted warranty and they said this is not covered under warranty. I can't wash my white dishes because they are getting rusted. It was $500 to order new dishwasher trays-cheaper to buy a new dishwasher! I called to ask for a refund on warranty since I still had one year left and they said I would not get anything back-how is that possible if I still have another year and no longer have the dishwasher! Then they claimed I did not properly maintain the dishwasher which is ridiculous! I followed all of the protocols and maintenance as I do with all of my appliances to make them last. I will never buy a Frigidaire product again!

This company has NOT been anything but bad. Our dishwasher is less than 2 years old. The appliance technician that the warranty company sent said the motherboard was fried. They told us it would be a minimum of 7 days to get the part in. I called the warranty company asking them if they could expedite the shipment. They told me they would have it sent in 48 hours and send me an email with a tracking number. Two days later I still don’t have an email and have been on hold with the warranty company for 20 minutes waiting for them to explain what is going on. I will never buy Frigidaire ever again and will be filing a complaint with the Better Business Bureau.

We've bought over 20 Frigidaire appliances in the last 2 years. We had a pump replaced in one of the dishwashers last year under warranty. We've now had what seems to be a pump that's stopped working in a second dishwasher. We know service calls are available after the first year but we'd rather not spend what will likely be half the price of a new dishwasher to replace this dishwasher. Needless to say, we'll likely not be purchasing Frigidaire appliances in the future.

1 year old dishwasher leaks water. The plastic on the tips of the prongs on the racks become bare, rust, and that transfers to the dishes putting rust spots on them. This is the second time this happened. Warranty denied. Worst product I have experienced in 11 houses.

The worst dishwasher that I’ve buy. Get it from Home Depot, but since first use the door not close properly and we have to take off to fix the latch. It happens every two uses. This is why I write this review, I’m tired of this.

Unit failed to work right the first time we tried to use it. Tried to get customer service after doing all the checks we knew to do on our own and went through their on phone troubleshooting. Wife talked to them a week ago and was told 2-3 days they would let us know. We still hadn't heard so I reached out and was told they had a tech scheduled to come out in 10 days. I asked if they could do anything else as we have a full kitchen of brand new appliances from them that were installed by the home builder. They kept saying they were doing all they could.

The rubber coating does not hold up leaving rust on the dishes. We got new racks from Frigidaire and within 3 weeks the racks started to rust again. Frigidaire didn’t stand behind it. Very poor design.

After only two years of owning this product I had my first $150 service call. There were latch problems. My grandson opened the dishwasher before the cycle ended and the latch stayed in the close position. Now, a year later, the same problem has occurred. The service tech tells me that Frigidaire redesigned the latch mechanism, and for another $150 I can get it replaced. I could have bought a new dishwasher for the price of these repairs! Why am I having to pay for repairs that the manufacturer knew were an issue. I will never buy this manufacturer's products again.

This Frigidaire dishwasher cost $1,000 at Lowe’s. It’s terrible. First, get used to picking your silverware up off the floor because the holes in the basket are huge. The silverware slips out the sides no matter how careful you are. Worse, this dishwasher is six months old and already leaves everything filthy. What a disappointment. Buy something else!

Don't buy Frigidaire. I bought a dishwasher last year and now it's giving trouble. It never ever dries the dishes and all of a sudden there is no water coming into the washer. I called the customer service yesterday, the woman talking to me on the phone was very rude and started talking very fast, it was a horrible experience, then she told me call the company I bought the dishwasher from. The company I bought the washer from didn't make it, they don't have the parts. She also told me it would cost me 150 for someone to come out just to diagnose the problem. The sad part is this company don't live up to their warranty promises. If you buy a Frigidaire be prepared for the item to break down in 12 months, and on top of that the dishwasher was expensive. The woman that I talked to me yesterday, that job is not for you, you are rude and very nasty on the phone.

I bought a dishwasher 11/19. I notified Frigidaire that the touch pad didn't work and probably wouldn't be looked at before the warranty expired due to covid. They recorded that in their notes. The dishwasher is at a vacation property in another state. My in-laws in their 90s passed this year. I was finally able to address the issue. They refuse to repair a defect that occurred before the warranty expired and that they were aware of before the warranty expired. They do not stand behind their products. That is the last Frigidaire/Electrolux product that I will purchase.

This dishwasher is virtually soundless. I get first class results on the quick wash program (less than 1 hour) which I use all the time. Dries plastic better than any dishwasher I have used. More expensive than most but worth it.

Very disappointed with our Frigidaire dishwasher purchased only seven months ago. Spots of rust are appearing on the outside door which is stainless steel! Both Keith's and Frigidaire say it is cosmetic and therefore, they don't cover any repair for it. This was our first and last purchase from Keith's and our last purchase from Frigidaire. If you can't stand by a seven month old product, then you do not deserve our business. Has anyone ever had a dishwasher stainless steel door show rust spots??? It has never happened to us even when a dishwasher was seven YEARS old, never mind seven months old.

Our house is new and the dishwasher was registered with warranty. We kept complaining about the spray arm melting issue but Frigidaire was irresponsible in addressing the issues and kept saying they would charge $104 to send a technician since it's just a week out of warranty. Most of the builders use these cheap products like Frigidaire rather than Whirlpool but the product service and functionality is at its worst. I would personally not recommend these products at all.

The new dishwasher came with our house. We assumed Frigidaire was a good brand. We are an elderly couple with light dishwashing needs. We did not take out a warrantee. Big mistake! Estimate for repairs came to $380....close to the price of replacing the entire thing. Frigidaire said we could get a certified technician to sign that the machine was totally broken and perhaps they could offer a 'buy-back' price. No idea what this might be. This would involve paying for a second visit by a serviceperson - adding to our bills. We don't know what to do. Frigidaire are hard to contact and we have spent hours on this. Frustrated and upset.

I bought a new Frigidaire dishwasher less than a year ago, and it's already broken down twice. Reaching anyone at their company is impossible. If you want a new dishwasher, DO NOT BUY A FRIGIDAIRE!!!!

I purchased kitchen appliances from Home Depot that are made by Frigidaire. My dishwasher came damaged. The pipe that the water travels through is cracked and it cannot be installed. I called Frigidaire this morning to ask for a tech to come out and fix it or install a new one and I waited on the phone for 40 min with no answer. Disappointed with the lack of customer service and the defective product. Won’t be buying from this company again.

We recently purchased a dishwasher from Frigidaire. Normally I do my research but being near Christmas did not have much time. I have to run my hot water to the extreme then slam the door and hope that it comes on. The baskets I have to lift the bottom basket up to get the rollers on the track each time. We had this dishwasher 2 weeks then the whole sensor board went down does not work. We tried numerous times to set up appointments to have a technician come out to fix it. It is now February 2023 and yes we have the part on the floor waiting for the technician. He is coming to replace the whole sensor board. My opinion don't buy Frigidaire. Absolutely the worst appliance ever. Waste of my money and time. Horrible experience. Please listen to the reviews. Horrible dishwasher.

If I could leave negative stars there'd be 1000. This device is horrible. The customer service dealing with this junk has been horrible. This whole experience has been horrible. I've used this thing 4 times in a year. Even after having it serviced; it holds water in it, it doesn't clean properly and the buttons you have to dang near beat to get them to work. You can't reach anyone. I can't count how many times I've called in a year and I've reached someone once. It's the appliance set installed in my new home. Save yourself the headache and go to Samsung or Whirlpool. Heck an Insignia works better than this mess. Smh.

Warranty service after the sale is less than poor. Called on 10/26 and set up service call for 10/31 (**). Paid the deductible. No Show, no call. Called again 12/12 on hold for 1hr 7 min. New work order (**) generated and would hear back in 24 hours. Nothing. Called their service provider and was informed that they will not work on Extended Warranty work. Called 12/14, 30 minutes on call and no resolution was reached. Told the work order would be held open until 12/15. So will need to start another work order on 12/16. Was staying on the line to leave a review as instructed by Joy, but the call was disconnected. Absolutely disappointed in the warranty work or lack thereof.

Bought a brand new Frigidaire dishwasher at the end of September. Didn't get delivered for a week. First one brought was all beat up so we refused delivery. Second one looked good so we accepted it and installed it. Did 3 loads of dishes. Then on the fourth load, would not pump the water out of the dishwasher. Tried to reset the unit, cut power for 15 minutes, checked all connections, etc. Then it wouldn't pump water into the unit either. Call Frigidaire. They agree to send someone out to look at it since it is brand new which took two weeks.