Fisher and Paykel Reviews

I bought a Fisher Paykel washer nearly five years ago. I’m very happy. I had an issue with water splashing out from under the lid. I looked in the instruction book and it described how to reprogram the maximum water level. We did so (lowering it slightly) and haven't ever had the problem before. I had another issue somewhat recently when the pump wouldn't drain quite all the water from the drum. I was at work and my wife went online and got some advice (including pictures). She turned the washer on its face, took the pump apart, cleaned it out, put it back together, and it worked great. I suspect that at least some of the complaints issued stem from the fact of how some people might be using their washers and putting way too much trust in the repairman who would rather sell you a new pump and charge you for that labor instead of simply cleaning it out. (This seems to be a common issue.) I have no complaint about this machine.

I bought a Fisher Paykel washer in summer of 2007. This machine does not drain the water all the way and the water that is left behind starts to smell very bad after a while. There is so much mildew on the back of the tub that it is absolutely nasty. If you don't soak the clothes for at least one hour, they don't really get washed. About a year ago, it started to really give me trouble. It will stop in the middle of the cycle. It will not spin the clothes. It will not let the water in, only few squirts at a time and when it did spin, it shakes so bad that you would think someone is tearing down the house. When it does that, I have to rearrange the clothes in the washes and try again and see if it will spin normally then.

Drawer style computer board needed to be replaced and the water was draining from one drawer to the other. These two problems cost $400. My dishwasher is only 5 years old. Never again!

Fisher and Paykel dishwasher model DD603SS. I paid $1,500, it never worked right. I always had leak, replaced hose, computer board. I spent $600 in repair for a worthless appliance. I wish I had bought another brand. Now, it’s broken with F1 error code that will not stop unless it is unplugged. I had it for 6 years and repair cost keeps adding. No response from the manufacturer.

I purchased a SmartLoad dryer from a dealer in Springfield, Missouri in 2005. At about the 1 year mark, this dryer started giving me problems. At first, it wouldn't heat up, then the dryer rotation messed up several times. There were very few repairmen who tried to touch this machine. No one knew how to fix it! I purchased the dryer for about $750 and spent that much in repairs. I just got rid of it yesterday and purchased a Whirlpool with no bells and whistles, just a good old dryer.

This is Phyllis of Jasper, February complaint update. On Feb. 21, 2009, the DKC techs worked for 3 hours then said they could not fix it, but could they take it to the Sears/DKC shop. I've inquired 3 times on progress and was told the F&P rep was coming to check it out. That was 6 weeks ago. DKC called me yesterday wanting to know what I wanted to do with the product. I'd like to be in on a class action suit against this company, but would settle for a working unit. In 6 weeks, no one from F&P has called me after I sent them an email to their complaint dept.

I bought a F&P washer 5 years ago. After the first three years, I had to replace the computer board. I did this myself because it seems the three repairmen I had at my house could not diagnose the problem. A short time later, the cold water valve went. Again I replaced this myself. Three months ago I brought another repairman out and he diagnosed a bad rotor. About two months later they showed up to fix the problem with a stater, however, neither of those parts were correct. Now supposedly it's the drain pump, but those seem to be on backorder. I wish I knew someone who could build me a big slingshot because I'd aim it right at F&P windows. Please let everyone know to avoid buying any appliance by this company. It definitely is not what they claim it is.

This is a VERY expensive machine, recommended by Consumer Reports at the time I shopped for it a few years ago. As with others, my washing machine drain pump failed. My technician ordered the part and was told he would have it in three or four days. At the end of that time, he was told the part was on back order. I called Fisher Paykel and was told the part would be in on Wednesday. I called the tech who said no, they had heard the part would be in on Friday. I called back to see what the story was and was told by someone named Francesca that the part would be in on Friday and would be distributed after that. I asked why the delay. She said, essentially, that this is an old machine (it's 3 or 4 years old, give me a break) and if it was a newer machine I wouldn't have this problem.

We have a Fisher Paykel dryer that has a massive amount of lint coming out of the vent. In addition, we have a huge amount of lint sitting on our roof as that is where the vent comes out of. I called customer service and was amazed that they never heard of this problem. I highly suggest to all those that have listed problems to contact the customer service department and let them know the issues if you haven't already.

It seemed great and unique in design but it required repairs at least 5-6 times in a 4-year period. My sister in Oklahoma and next door neighbor also bought Dish Drawers by F&P, with similar results.

I had my F&P washer 6 months and had to have the pump replaced. Right after the year was up, again another one! One year from that, another one had to be installed. I guess I am angry because I really thought I was buying a quality product, and it turned out to be a piece of junk. I am just a nervous wreck every time I turn it on - afraid it will go out one more time. I have learned a valuable lesson. Just because it's new technology does not make it a better product. Stay with something you know and had a good experience with. I had always had Sears and at least if I had bought one, it wouldn't hurt me so bad to RUN OVER WITH THE CAR!!! I keep the washer because my husband lost his job, and we just can't replace it right now. I have a SEARS dryer that is 12 years old and it's still kicking. I wish I had a washer to match.

Washing machine keeps going off-balance. Repairman was here twice, rubber bands replaced and the plastic top of the drum. Washer is always going off-balance. According to level, machine is balanced. Fisher and Paykel wants another opinion on the issue. Services companies which they told me to call will not come this way. Called and emailed to have a supervisor or manager call me back about washer issues, but no one has called me back. The answer I get is, "There are no supervisors here at this time in New Zealand."

I wish I had found this site when I bought my Fisher Paykel drawer dishwasher in 2003. In October 2006, one of the lid actuator motors went out so I replaced all four and the dishwasher worked until November 7, 2008 when the unit gave me a code F1. (Is this Fisher Paykel code speak for gullible Americans?) I called Sears/DKC service and the tech came out on Nov. 10th, diagnosed the problem and took parts. I asked him if this will be working by Thanksgiving and he said sure. On Nov. 24, it still had an F1 code and tech replaced parts. On Dec. 29, it still had an F1 code and tech worked 3 hours on it. On Jan. 21, 2009, two techs came and it still had F1 code, so I ordered all new parts. On Feb. 21, still with the F1 code, I took the dishwasher to shop, maybe more techs and input.

Dishwasher-drawer was purchased in late 2005 and within 3 months, the top drawer was not working. They replaced the electronic panel. Almost immediately, the bottom drawer was filling up with water when the top drawer ran. Service repair was out four times. We finally gave up because our time was being taken up with repairs. We just let the bottom one run a half cycle after the top. Then the warranty ran out and gee, a few weeks later, the top quit. We have been using the bottom, but guess what just happened? The rack prongs just broke off - rusty! So as my mom said... never fall for good looks! Unbelievable. I thought we purchased a quality machine for $1,400. At this point, no faith in repairs. I just hate to see all this material go to waste in less than 4 years. Not even recyclable.

My husband purchased a Fisher & Paykel washing machine on Jan. 3, 2007. This was a surprise for me since I was having problems with my washing machine that was 15 years old. The sales person at Lowe's told him it was the finest appliance on the market. The washer worked great; that is for 6 months! The first service call took 9 days for the repairman to get to our home. Then we needed a new pump and had to wait another 2 weeks. I called Lowe's and complained about the amount of time I would be without a washer. They sent me a loaner. Well, finally after 3 weeks, my washer was repaired and seemed fine. Six months later, it stopped in the middle of the cycle. Here we go again... another service call.

The dishwasher was leaking water. I had a repairman come out and replace the rubber gasket on the upper part of the lid. It has leaked again and the water has run under the wood floor of my den. I have called and Sears wants $75 to come out and look at it, then another charge to fix it. I have spent all the money on fixing this piece of ** product that everyone in this forum is complaining about, and the company is doing nothing to fix. This guy Cliff of Maryville, MO (11/26/08) probably works for the company because he is the only one that is happy with this product.

I purchased a Fisher Paykel double dish drawer dishwasher 3 years ago. We installed it ourselves. It has worked like a dream until just before Thanksgiving 2008. The lower drawer motor froze up. I had purchased the extended warranty so it was covered. The repairman confirmed what the electronic panel had told me. The motor needed replacing. The motor has been on backorder since Thanksgiving. Lowe's called last week stating that they will be sending me a gift card for the purchase price of the dishwasher, including tax. I have no complaints. I will be ordering the motor myself since they are so easily removed and replaced. Hopefully, it will become available before I die of old age. Until then I will use the top unit only and still be happy with my purchase.

I bought a Fisher & Paykel washer and dryer in March of 2007. My husband and I were told of the great water saving and dryer saving time of buying the washer. What a load of crap! My washer first broke down in July of 2008. I felt lucky that I was still under warranty. I then realized how unlucky I was when it took 3 months to fix my washer. First, it was a part that was back ordered. Finally after 1 month, they came to replace the part. The service guy replaced the part and then realized that there was another part that needed replacing.

I purchased an FP washer and dryer two years ago. I picked the FP brand specifically because I was told aeronautic engineers designed the interior mechanics. I had problems with the washing machine within the first year. It proved difficult to find a repair company even though I live in a large city. I did find someone who had to travel from another county (twice). The washer has never been able to hand a full load, unlike the old beat up washer I replaced with the FP. Now I am having problems with the dryer. If I could do it all over again, I would not buy this brand. I would go out and buy something else if I had the money, but I'm stuck with the FPs.

I purchased a Fisher Paykel washing machine at a great expense 6 years ago. It worked well for a certain period of time then, it broke down. My complaint is that nobody seems to be able to fix whatever is wrong. I have had two different people look at it and both see different problems. Every other supposed expert on Fisher Paykel tells me that it is a terrible machine; that they have had nothing but trouble getting parts or finally fixing it. They suggested that I purchase another washing machine of a more reliable name. I have talked to your overseas representatives who are quite hopeless; there were no suggestions on who may help. I would like someone from FP to contact me and tell me where I can take this washer to be repaired! I am happy to personally drop it off at the appropriate place. Somehow, I get the feeling that you people are not really interested in selling this product and certainly not willing to give satisfactory maintenance. Please let me know if you can assist me.

FP Model DGGX2 Gas Dryer: First dryer overheated and scorched mattress pads, blanket and dress shirt. Numerous attempts were made by authorized dealer to fix it. It couldn't be fixed so FP replaced the first dryer with another one with extended 2-year warranty. It worked okay for a few months and then started overheating and scorching another mattress pad. Authorized dealer replaced thermostats. FP Clothes Washer Model IWL 12: Washer suspension system broke with tub full of water and clothes about 3-4 months after 2-year warranty ended. I called FP and they stated they would reimburse me for cost of repairs by authorized dealer. I had the washer fixed but FP wouldn't pay for repairs as they stated. FP owes me about $250 for damaged goods by the dryer and about the same for washer repairs as promised but failed to deliver.

I paid $1,400 for the two-drawer dish washer. It is the biggest pile of crap. It never worked for over one month and Lowe's wouldn't return it. So my present to my wife now starts fights. Don't ever buy this Fisher Paykel brand. It sucks.

I purchased a Fisher & Paykel washing machine at local Lowe's Home Improvement store in Oct. 2007. In December 2008, it would not work - default #36. I called for service to 888 number. The first service they gave me told me that they were booked and to get another number from F&P. I called the next number they gave me and had to wait 10 days for service. The man came out and said it needed a part that had to be ordered.

Dryer, front load gas DG60FA-US, has a flawed design in the lint filter. Lint passes around the filter and out through the hose no matter how clean it is kept. My backyard is full of lint since the company and their service man recommended removing the guard from the exit portal outside, as it was clogging in several days. I was told there was nothing wrong with the filter, which certainly appears to work as designed. It is simply a horrible design. Since so much lint flows out of the ducting, it must also mean there is a great deal trapped within the machine and the duct itself which is a fire hazard. Seems that some GE models are designed the same (one is making the other dryers of at least this model). Horrible, pathetic design.

I have no complaints about either of these products. I had the washer repaired once. The repairman was very informed about the machine and fixed it on his first and only visit. No complaints here. My daughter has the 2-dish-drawer Fisher & Paykel and she's quite pleased with them also.

I purchased a Fisher Paykel Washer because after research I saw it was supposed to be the best for saving electricity & water and had a seemingly good reputation. I should have looked at this site and would not have even gone to look at them EVER. There, so far, have been six repairs. The day before Thanksgiving 2008, it began knocking while spinning and would walk all over the floor. I called the repair place that does the Fisher Paykel still under warranty and was told I would have to wait until Dec 4. He came, looked inside and said the bar was off on one side. I told him I had seen that, put it back myself and it would come right off and that if he would let me wash a load, he could see how fast that would happen... He said he had no time for that and left.

We bought a Fisher-Paykel washer and dryer upon the recommendation of the staff at Kent Appliance. ALL of them had Fisher Paykel washer and dryers and they worked FINE - they all chimed in! Great environmentally too. What a crock! The dryer had circuit board problems three times before Kent Appliance gave us a new machine, which also has the same problems and now has quit working due to screeching bearings. The washing machine is so loud it sounds like a jet engine. I can't believe we spent so much money for "top of the line" appliances only to hate them and have an incredibly hard time finding people to service them! Calling HQ is a joke - you get cut off and never helped! DON'T BUY FISHER-PAYKEL PRODUCTS!!!

Nothing happened. I've had my washing machine for 9 years without a problem. One time the machine didn't start so I called Fisher & Paykel who walked me through a reprogramming with the buttons & it has worked great ever since.

I bought this Fisher & Paykel washer in 01/2008 and have had nothing but problems. This washer cannot complete a cycle with even a very small load without beeping as per an off-balance load. I have leveled this washer so many times it is not funny. I will discard this poor piece of engineering and buy a cheap washer. DO NOT BUY A FISHER & PAYKEL PRODUCT! I warned you!

Customer made poor purchase decision by not buying from a self-servicing dealer. Yes all products break, but we repair them correctly and Fisher and Paykel has never turned down a reasonable request we have made on the customer's behalf, even 3-5 months out of warranty.

I bought a Fisher and Paykel dd602 dishwasher and it has caused me nothing but problems. The hose leaks, the water never drains and the motor is extremely loud. We have been hand washing dishes for the last 2 months because I am sick of the problems. This is the worst purchase I have ever made.

Our Fisher and Paykel wall ovens are a complete disaster. They break with every self-cleaning, and sometimes they just don't seem to regulate temperature properly. After making at least six major repairs on one of our ovens, F&P gave in and replaced it with a new one. That one died almost immediately. We had it fixed and it's broken again. Meanwhile, the glass door on the other one cracked during cooking. Right now, neither oven is working. I would love to be rid of them - alas, they are built in!!

Have had the double draw dishwasher for 5 years. Nothing but problems - very noisy, breaks down often. Have invested $600 into the unit. For what I paid plus investment I could have bought 3 normal dishwashers and had 2 for backup!!!!!

I am extremely disappointed in a Fisher & Paykel diswasher (model DD603) that I bought about 4 years ago. After 2 years, the upper lid motor went. I believe the replacement motor was an improved version, fixing an initial design defect, where some of the liability should be born by the manufacturer. In any case, I got nailed for $230 USD. Wrote to Fisher & Paykel, never got a response back. Now the second set of lid motors is not working. However, the problem does not appear to be the motors but the control board. Hate to think what that is going to cost. For a machine that cost more than double, the product and customer service are considered substandard. Very disappointing. I will never buy another Fisher & Paykel product.

I purchased a Fisher & Paykel washer and dryer in 2005. After 30 days, the dryer went out. Lowe’s traded out the defected dryer for a new one. The next year, the dryer went out again. Both times, electronic board problems. Had a repairman come out and he could not get parts, had to call Australia where their HQ are. Very rude customer service would not stand behind their product! Now this year, the washing machine just died. Same circuit problem. This is the worst appliance brand I have ever experienced. I cannot believe Lowe’s sells this brand. Tomorrow, the repairman will come again and I will ask him to take this junk away. I am going back to my Whirlpool W&D. It is a shame because I paid nearly $2,000 for the set.

Do NOT ever buy Fisher & Paykel. Once out of warranty no one will repair them. Mention Fisher & Paykel and everyone will tell you they will NOT touch them. What is the point of buying them if no one thinks they are a good product. Customer service is useless and says they know about the problem and that the retailers should warn us you cannot get them repair!! As if a salesperson selling an expensive product will tell you that!

If you buy a Fisher & Paykel washer or dryer, be prepared to wait, wait, & wait on service if you ever need repairs. My washer went on the blink and living where I do, I could not get a serviceman. The closest authorized service point was 30 miles away and he would not come out this far.

My wife bought a Fisher-Paykel dryer 2 years ago. We've had problems in the past where it took forever for a service tech to come out. We're north of Detroit and found only 1 service parts store. (Of course it's 2 blocks from the place where my wife bought the damn thing) It went out again, heat would turn off, so I bought a $70.00 ignitor from the parts guy and decided to do it myself. The ignitor wasn't the problem, the service guy won't take the part back and scolds me for not paying him the $80.00 labor and $30.00 house call. I don't know who I'm more ****** at, Fisher-paykel for their crappy product or the parts guy on Harper Ave. for his egotestical behavior.

I bought my F & P gas dryer and matching washer the first of January. Since then, I've had 11 service calls on the dryer. Since the dealer never has the parts, the service person has to come out to diagnose, we have to wait one week or more for the part to come in and then schedule a service call to get part installed. I spend more time at the laundromat than in my own laundry room! So far, no problems with the washer, but I'm just waiting on that to happen. I asked the service person about how many F & P he works on, and he alluded that he works on a LOT of them. I want my old Whirlpool set back!!!! I wouldn't be half as mad as I am if the salesperson hadn't talked me out of the set I wanted and steered me to the F & P set.

.Purchased Fischer&Pykel double dish drawer 2.5 years ago. Have had problems since the fist three months. Authorized repair in my area not any good, seemed to never know what the fix was. Had many service calls replaced many parts, botton drawer has never worked properly. I have even gone to the extra expense of having another plummer come to plumb the dishdrawer ($200.00) did not help. Then my warranty was up.

We bought the fisher paykel washer based on it's energy efficiency rating and consumer rating at Lowes. Within one year the pump went dead due to rust and corrosion. It looked as though water spilled over and rusted the pump out. Now the electronic board seems to be going. Sometimes when we touch the power button, nothing happens and I have to keep playing with it before it finally starts. My clothes don't seem to get clean either. Not happy with this purchase.

Washer keeps beeping, takes 2 hours to do a load of clothes. Called them had a repair guy here 3 times and 3 times couldn't fix it, Have been with out a washer for 4 weeks now. They want to call another repair person, they can't come for another week. in the warranty it says...If we are unable to repair defective part of the product after a reasonable number of attempts....so don't you think 3 times is reasonabale and is there a lemon law on wahers?

My wife and I finally had enough money to purchase a matching set washer and dryer. We go to Lowe's and find Fisher and Paykel, who are supposed to be Consumer Products rated number 1. I am returning this set today almost one year later. The washing machine has been broken three times in eleven months. This is the worst major appliance purchase we have ever made. Fisher and Paykel refuse to stand behind their product. Lowe's will be refunding my money towards another brand today.

First of all, let me say that I can't begin to tell you how horrible the Fisher & Paykel dryer is that I bought less than two years ago. I had it only three months when it broke and it took nearly three months to get it back working again. Now here it is less than two years old and again it's broken. So I called for repair. I had a hard time finding a repair company because I work and need repairs done in the evenings or on the weekend.

Buying the FP Dishdrawers was the worst purchase I have ever made. Normal dishes don't fit, no place for cooking utensils or large pots. Washes poorly. Noisy. Top side racks totally useless. It's fine however if you use Corel dishes, they're small enough. I'm two years out and on my 3rd service call. Water draining into the wrong tub, broken piece that the wash arm sits on, and out of sync servo units on the lid seal....couldn't open the drawer, had to force it. The repairman told me that every single one they've sold has needed to be repaired at least once. How's that for quality! As soon as Bosch goes on sale I'm buying.

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My husband and I build our own home. Since my husband is a contractor, we took advantage of a promotion Fisher & Paykel had and purchased our appliances early at a contractor's price. The appliances remained at the store warehouse for approximately 6 months at the salespersons invitation. When our house was weather ready with roof and walls, we had the appliances delivered to our home, where they sat in the garage amongst the cabinets, for approximately another 6 moths. We got the final inspection in February of this year and moved in on March 28 of this year.

3 months after we purchased the dishdrawer - it stopped working properly. When the top drawer washed, the bottom one filled with dirty water, when the bottom drawer washed, the top one filled with dirty water.

I bought a Fisher & Paykel washing machine in 06/03/04. I did research and this was suppose to be the best washing machine you could buy. On Sept 19,2005 my machine starting leaking from underneath the machine even when turned off. Also the switchboard on machine went dead. I am very upset only had machine a little over a year.

This is a complaint about a Fisher & Paykel double drawer dishwasher.

I purchased a Fisher & Paykel dishwasher in March of 2000. The motor rotor has been replaced three times since then. The top drawer fails to drain. The third trip out, the repairman said the motor roto which was previously installed by him was defective. He replaced the part and assured me that there would be no charge as Fisher & Paykel had a two year warranty. I advised him that my warranty expired only three months ago. He said it would not be a problem since the previous part was defective.

We can not cook

I paid $1500.00 for a unit that I feel I should not be putting money into 2 X within 2 years. I feel I have a lemon and would like unit replaced.