Fisher and Paykel Reviews

Like the 100's of complaints I have just read about F&P clothes dryers mine is no different. Actually, compared to others I'm feeling lucky that mine has lasted 6 years before a drum bearing has failed. My issue is two fold:

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I can't believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

We bought a Fisher and Paykel washer and dryer in Nov. 2005 with the extended warranty from Lowes. After one year I had to have the water pump replaced. After two years I had the pump clog. I have had clothes torn. I had to have repairman come out-total on that visit took two weeks to repair. Now we have a loud noise with the washer. Each year there has been a problem with the washer-now we go onto the dryer. The control panel goes in and out; now have a very loud noise. It doesn't always dry the clothes. The lint screens are torn, which allows the lint to go behind the lint panel and causes the dryer to turn off if there is too much in there.

I bought a $2500 gas range and it was broken as soon as I took it out of the box. When I turned on the oven, the fan failure light came on, so I couldn't use it. I contacted them and two weeks later, a repair technician showed up. He had to order new parts and two weeks later, he installed them, so I could finally use the oven.

I purchased what was supposed to be a "top of the line" top loading dryer made by Fisher & Paykel. We made the purchase 2 years ago at Lowe's Home Improvement. The salesman did a great job, he got us to spend a lot more money then we had planned! Now, in only 2 years of use, the drum bearing broke. I don't think it's a good sign when you go to the Fisher & Paykel website for part and see that the drum bearing is one of the top most frequently ordered parts! The first thing that comes to mind is manufacturer defective part!

I am actually posting this because of a complaint already posted. I also purchased our Fisher Paykel washer dryer units in 2005. We also had to replace the barring in our dryer (top loading dryer), and our pump and control board died almost at the same time.

Have a four year old FP dishwasher that has been nothing but a nightmare. Have had service people out numerous times and still can't fix the problem. Just wondering if Kylie C at FP corporate office is a real person with real solutions to all of the complaints I see listed here. Don't know how they expect to continue to do business with such a substandard product and even less substandard service. Listen to your customers or you won't have any in the future.

We have experienced unacceptable service delays in getting a repair to our 2.5 year old F&P Washer (Ecosmart). It seemed to work well and does a good job drying out the clothes. We have a Sears maintenance/extended warranty so we had preventive maintenance performed less about 8 or 10 months ago. In mid-November 2011, the washer made an odd noise and refused to spin. We called for service and could only get an appointment for three weeks later (12/6/2011). It was a great inconvenience, especially over the Thanksgiving holiday with family coming to our house. My wife was not happy and had to go to the Laundromat several times.

Washer and dryer bought in 2005 from appliance store paid twice as much as I would have on any other unit because salesperson assured me they would last forever. He failed to tell me they would last forever as long as I didn't mind replacing pump and boards in washer every 8-12 months and bearings in dryer every 2 years, and that's without any use on dryer from April to September-October, as I hang everything on line in summer months.

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, I've had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?

I purchased three F&P appliances in 2005 (double drawer dishwasher, a washer and dryer). All three of them have been a total waste of money, for each one has had problems which make them irreparable and problematic.

Washer eco boost: It gets out of balance all the time. It throws water on the floor. The panel does not work all the time. Now it won't power on. It’s a little over 2 years old. I’m not happy. My hubby is really not happy, especially with a load of wet clothes in the tub. It’s junk!

I bought a FP two-drawer dishwasher about 5 years ago. It cost me a small fortune! We had our cabinets custom made to fit the FP dishwasher. It has been nothing but problems since the moment we got it. Now, it is on its last legs. It constantly fills up with water and my husband has to take the drawers out and wet-vac it, then put a de-humidifier in front of it for at least 24hrs. Once it is finally dry, he has to go into the basement and turn the electricity back on (which he shuts off to do this whole "drying process").

About the washer, dryer, and dishwasher.

We purchased F&P fridge and stove in November 2009 and have been having issues with both since the very beginning (which is not surprising, judging from this site). The purpose of this review is to give our feedback regarding the service we've been getting from local authorized dealers and support they get from the company. No matter what, do not buy any products from Fisher & Paykel! Trying to get their appliances fixed is even more frustrating than finding out that your appliance broke down after only a few months of service. Prepare to wait for weeks and don't be surprised if the problem reoccurs within days or hours of the "fix". Then, wait a few more weeks. There is no urgency, no ownership, no pride. I don't believe the company cares. Did you read their responses to customer complaints? They sound like a broken record.

We bought an FP washer in 20008 which cost over $1,000. This is the first time I have read all the complaints and I can say amen to all of them. I have airplane noise, dirt on my sheets that will not come out, my clothes get caught in the crack around the bottom and pulls threads on clothes. The repairmen do not like them either. Just as soon as I can afford another washer, we will be getting rid of this piece of junk. I wish I had my 45-year-old Maytag back.

We bought a brand new Fisher & Paykel washer and dryer (they were extremely overpriced) and we have had nothing but trouble with them. The fins broke on the washer within the first year. In the last 6 months, we have spent about $300 on the dryer. We just put a new lint screen and heating elements in and it still is not drying. I can't afford to put any more money in these things and at this point, I can't afford a new set, but when I am able to purchase a new set, I guarantee that it won't be Fisher & Paykel!

Don't throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Don't throw them away. They can easily provide household power for energy efficient appliances. Google "Fisher and Paykel generator".

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there.

I purchased a Fisher Paykel washer and dryer in June 2006. One month before the warranty expired (in May 2008), the pump in the washer went out and was leaking water from underneath the washer onto the floor. That pump was replaced at no cost to us. However, in August 2009, the pump again went out and was leaking water all over the floor.

I purchased a washer and dryer set on 9/17/08 with some life insurance money that was left to me by my father. The sales person stated that there was a 2-year warranty. I figured that if anything happens to a $1700 set in two years, the company/item is not any good. Well, close to that time I never received anything about maybe purchasing an extended warranty (as Sears always calls).

This was my official complaint to Fisher and Paykel. I bought your product (washer and dryer) from Lowes 4 years ago. I spent roughly $1600-$1700. The product ran pretty well, and I enjoyed them for most part until our dryer stopped heating. I assumed it was the heating element, so I called around to see if I could have some service it. No one other than A&E Appliance Company services it. Every appliance service company said they used to service it, but could not get info and parts for them so they stopped.

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldn't have been an issue! Then, the "fins" on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was!

We have a model GWL15 for the last 4 years and have had numerous issues. It was serviced under warranty 3 times the first 2 years and twice since the warranty has run out. It has spit water out of the top since day one. Once I was told it was the amount of detergent I was using, then the tension springs popped cause it was off balance, then the filter was clogged because I didn't clean junk out of the pockets once.

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two 'local' companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement!

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

A few years ago, the machine I've been using for 16 years broke. Someone told me to get a new one from Fisher Paykel, which I did. I rarely used the machine so I thought it would last, but it didn't. First, the control panel went, then the pump came next. It took the repair company 4 weeks to fix it.

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.

This expensive dishwasher from Fisher & Paykel has ended as junk after only 4 years of light use by two persons. It has been repaired 4 times, and now, it needs to be repaired for $1,000. We now buy Miele. We have skipped this junk machine.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. It's going in the trash!

We bought a DD603 dishwasher in 2002 and it has worked reasonably well since then. However, a problem seems to have developed on the top drawer. I recently cut my finger when pulling it open, and discovered three sharp, probably metal projections on the pull. I can only conclude that this must be a design defect.

I purchased a new F&P washer to replace the old one that I have. After delivery and hook up, I found that once you put the clothes into the machine and started the washer, the lid locked until the end of the cycle. I am not able to open the lid without turning off the wash cycle. In the old machine, the lid locked when the spin cycle was on. Now, I am unable to see what the washer is doing or how much it is filling. I called the customer care department to find out what could be done to override this feature during the fill and rinse cycle and an answer from a supervisor, named Bernice, is that I should wash by hand if I am so concerned about how my clothes are being washed.

My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

Of all times for this appliance to fail, it failed when there was a wedding coming up! There were out of town guests! We got no money! I turn it on and it won't go through a cycle! But when it's off, there are no lights on the controls. And then it tries to run! I regret that I ever told anyone to purchase this brand of appliance!

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer.

I have a 3-year-old DCS by Fisher and Paykel refrigerator and it stopped cooling. After four weeks, with a technician going back and forth to my house, they told me that the unit cannot be fixed and discontinued. I have a 48" built-in that cost me $7,000, three years ago, and F&P only want to provide me with a prorated dealer credit of $5,300, what a joke. I not only paid $7,000 for this unit, thee years ago, and they cannot fix it.

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

I bought a Fisher Paykel dryer model # DE62T7G. Do not buy! This dryer looks great and is sold as an energy efficient dryer. It breaks down constantly. We have had the heat coils replaced and the reset button replaced, after it took over 4 hours to dry clothes one year after purchasing the unit. Now it is no longer drying and makes a grinding sound as it cycles. We have already spent in excess of $200 dollars getting it repaired. This is a 2 year old dryer. Of course it is out of warranty and at his point why sink money into a lemon.

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

I bought a new Fisher & Paykel (FP) washer and dryer at Lowe's in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.

We built a new house and purchased all new appliances Feb 2007. New fisher paykel washer GLW15 - loved it at first. Their repair service is done by Howie **. I had them repair the Uline wine cooler and after a year of them ordering parts and trying this and that, I would not have them come back to my house for the washer. I used a respected appliance repair person used for years on my apt building. June 2009 replaced drain pump, August 2010 replaced drain pump. February 2011 replaced drain pump, June 21, 2011 drain pump is fine, circuit board is shot. One on order - it is now August 17 - still no circuit board and no idea when it is coming. I have no had to pay for laundry to be done for 8 weeks.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldn't drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the "beeps" and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says "the circuit board went out because of the motor so now they have an inline fuse to prevent this, it's an upgrade". Okay, so we replace both parts. Great problem solved. Wrong.

This is a continung saga from my earlier complaint.

You should have minus stars for F & P.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere.

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service.

NEVER BUY! I can't stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel.

Have owned a GWL 15 washer for about 3.5 years. Aside from it being loud on spin the washer worked well. Today while washing clothes, an acrid smell was in the washroom. Stopped the machine and then restarted it, ran for a few minutes and stopped, the house filled with the smell of burning electrical equipment. Call customer service, was rung up on the first time, second time Rebecca answered, what a nice person. Told her that before I purchased a new non Fisher Paykel machine, I wanted to give FP a chance to make it right. She arranged for a tech to come to the home (no cost to me) to evaluate the machine. We'll see if this story end ups like the others on this board or has a better ending.

Bought a $600.-$700 Fisher and Paykel washer at Lowes Niles Michigan about 9-10 months ago. About 5 months later after very little use it stop working in the middle of a load. Called Lowes and got the run around because the purchase was over 3 months, finally was given a # to Fisher and Paykel for service. Called and they were no help either, was told to call Lowes. After several months of getting no where We bought another Washer NOT Fisher and Paykel, but I have this NEW Fisher and Paykel Washer sitting in my laundry room taking up space.

I miss my old refrigerator. It didn't say "hello" or blinked to me. It had no flashy gadgets. It just did what it was designed for: to keep my food cold. And it did its job for 18 years without a single problem. Now we have a fridge from Fisher and Paykel. Sure it looks mush more slick than the old one, the problem is that only after 4 years we ran into trouble with it.

We have always bought F&P products until we purchased a stove approximately seven years ago. Within two years, an element had blown and within five years, three elements and the clock had stopped working--all separately.

I purchased Fisher & Paykel washer and dryer on September 26, 2009. The pump blew out on April 27, 2011, so it was about 6 months out of warranty. When it was serviced, I was told by the technician that it was likely that the control panel would go as well. Sure enough he was right, the control panel malfunctioned next wash. The technician suggested that I call F&P directly because neither of these items should need replacing so soon after purchase.

We have been married 40 years and have always purchased Fisher and Paykel products. When we renovated our Kitchen we decided to purchase a new Refrigerator. We so wish that we had kept our old one as this one are a dud. We have tried all combinations of temperatures but nothing will stop the vegetable bins filling with water and rotting fruit and vegetables within days. Our local appliance store has tried to help and even sent a technician but nothing changed.

Ordered a replacement agitator for my washing machine. The wrong part was shipped to me by F&P. I called and was given a return authorization for this incorrect part and was told the correct part would be shipped. My account would be credited for the part shipped in error and I would be charged again for the replacement. This all seems a bit backwards but if that is the way the system is set up, it seems a bit cumbersome. I was promptly charged for the replacement but no credit given for the part shipped in error until they receive it back. Okay. But now, they have my money twice and I have nothing. It was their mistake. Why do they continue to have control of my money? They should have shipped out the correct part without charging me again or charge me again but issue a refund at the same time!

My wife and I purchased a Fisher & Paykel Washer and Dryer on 3/12/06 from Lowe's. We were told these were the best at the time. Great energy efficiency. Well, neither machine has ever made a year without something going wrong. My dryer is out of service again because of bearings in the drum are grinding and the clothes are not getting dry. And prior to that it took the dry to run four cycles until the clothes were dry. This has been a regular problem. I've had the dryer fixed at least five times for various things.

I bought the Fisher & Paykel washer and dryer in July. Two weeks after I had them home, the dryer broke. It took 2 weeks to get it fixed. Ever since then, the dryer has not worked a full year without breaking. The last time, it took them 6 months to fix. And here it is again, broke. This last time, the door that closes on the top loading dryer broke and busted out the front of the dryer. I had 2 bath towels in the dryer.

I bought our Fisher Paykel Washing Machine on Aug 07. Water has been leaking out of it occasionally, it was attributed to too much load. About two weeks ago, it started leaking almost every load. I researched the problem, and was very determined it has to be the discharge pump. I ordered a new pump from Sears Parts Direct two weeks ago. While still waiting for the pump to be delivered, I decided to do a load of laundry. I can handle the water leak on the floor because the washer is in the basement. Sometime during the wash, the whole circuit board shorted out. What a fire hazard and shock hazard! We called Fisher and Paykel and calmly told them what happened, but the customer service person hung up on us.

On April 25, I wrote to describe my problems with my double drawer FP dishwasher. FP responded with a note telling me how they tried to contact me, etc: On 12/7/10, our customer service manager called you and left a message as you did not answer. She called the local service company as she wanted to resolve your issue and get you satisfied. They were on call and ready to go out pending your approval. When she had spoken to you, she had advised you to try Lemi Shine as you were complaining of wash performance issues and we have found that Lemi Shine helps with this problem. She had spoken to you again on 12/10/11 to followup and see if you had used the Lemi Shine and you advised her that you had not.

I purchased an FP washer in 2006. I had my first issue with it in 2008, it was jumping around room. When it found balance, the rod came off. I reattached it but it would never balance or drain properly after that. Clothes came out wet and not clean. It always had standing water at the bottom of the tub that would not drain. It constantly beeped and took forever to wash a load. It was very loud during spin, so loud that if I were having conversations in same room, I had to raise my voice. On 5/4/11, we did diagnostics because it would not fill up with water during wash /rinse. The trouble code indicated that cold water inlet valve was bad. I ordered one and replaced it but it still had the same problem. I had to add buckets of water from the sink to fill it so it would continue. Now after reading all these complaints, I see others who have experienced my frustration.

Our Fisher & Paykel refrigerator/freezer unit has had a series of failures due to poor manufacturing quality. Factory technicians have been out several times to repair the unit for different issues.

We first purchased a Fisher and Paykel oven, the Paprika edition at our previous address, brand new. We had nothing but trouble with it from the start. It appeared that the thermostat had gone in the oven after only having it for 2 months, it was constantly too hot and extremely hard to work out what to set it on. We thought it was just us at first, but as time went on, it became apparent it was faulty. We had service men out, but it they were unable to fix it for long. The elements on the stove top had to be replaced on two occasions after just 1 year!

We purchased a Fisher and Paykel washer and dryer three years ago. We have had nothing but trouble. The lint does not make it to the lint catcher. It builds up inside the dryer. We had to have it serviced twice and the repairman basically told us that we will have to take the inside area around the lint catcher apart and clean every couple of weeks. What a pain! Well, tonight, we smell something burning. You guessed it, the dryer is on fire. This is the worst dryer we have ever purchased. This could have caused serious damage to our home and family. Beware!

We purchased a brand new Fisher and Paykel washer and dryer on the recommendation of friends. We were told that they were reliable and well-made appliances and that we would be very happy with them. We needed a good washer and dryer to take care of all the laundry that comes with a household of 9. What we didn't know was the ride we would be in during the time that we owned them.

We bought a Fisher & Paykel single drawer dishwasher back in around 2002. We installed it a year or more later. Since that time, we have had nothing but problems. The first time we had a problem was the night we brought our son home from the hospital when he was born. We woke up that night to fire alarms and smoke everywhere.

This is my second comment on my Fisher & Paykel double-drawer dishwasher. Earlier, I reported that I had experienced nothing but trouble with the unit, that it never really performed very well. Although several dealers in my area sold F&P appliances, the sole repair technician was no longer available. One dealer put me in touch with an appliance repairman who had 'some' experience with F&P. He was pretty clueless but had no problem charging me full price for a 'service' call ('service' as used in reference to a bull/cow relationship).

My wife and I purchased a Fisher and Paykel wall oven in 2005. It worked for almost two years then began to have problems after problems. I have notes that fill pages dating all our troubles, repairs and contacts with the company. It finally nearly started a fire in our kitchen while in the cleaning mode. We paid for repairs and had several technicians work on the oven and ended up frustrated with the poor quality and really bad customer care. I sent a demand letter, that garnished a response. Fisher and Paykel "pro-rated" us the next newer model and we paid them even more money just to replace it with another oven. The replacement (that we had to pay for) has lasted 18 months and is having nearly the same issues. I have left messages with the customer care rep and the technician. No replies, no contact, no service, and a very expensive oven that will not work.

I paid $80 for a replacement igniter for my 3.5 year old DCS stove in December. I replaced it and used it twice. The igniter failed again. The company said that I needed to get an authorized repairperson out to look at it again. That's just great if you have a spare $500. But with my husband out of work for two years and unemployment over, I don't have it. This stuff is**! I paid $3,500 on this stove, no less.

This is our my worst customer experience and worst dishwasher we've had!

We purchased double dishdrawer, oven, stove top, and downdraft vent in 2006. We have had problems with all the products except the vent. We like the appliances when "they are working". The biggest problem is getting service.

We have an IWL16 Fisher and Paykel washer. We have had it for about three years now. When it works, it's been a great washer with an excellent user interface and very high spin speed. The high spin speed ensures that our clothes are as dry as possible before entering the dryer. We have had two problems with the machines that resulted in service calls. The first was two years ago. The machine was knocking. After two service calls, the suspension was replaced.

My double drawer Fisher & Paykel dishwasher has been a disaster. The bottom drawer doesn't work and the only certified repair service wants more money to "fix" it than it costs. I'm not convinced that they are honest either. My mom's GE lasted 25 years before she sold it. Don't buy this dishwasher!

I own a Fisher Paykel refrigerator. The door handle is loose. I called the company to ask how this could be fixed as I don't see any screws. I was told that they could not help. No way could I speak to the technical service department. They gave me a telephone number of the appliance repair services in my area so I can arrange for service call at my own expense since the fridge is no longer under warranty.

I loved the eco-friendly designs of Fisher and Paykel washer. I purchased a new one for our new house in February 2007. It worked great and I loved it for three and a half years. Then, the drain pump leaked and we had it replaced in June 2010. Guess what? The drain pump is bad again in January 2011. Now, they are on national back order. What am I supposed to do? Is it covered under warranty? The last replacement only lasted for seven months. We are using an appliance repair person whom we know is good because they are the authorized service center in our area.

I have owned this dishwasher for 5 years and have had nothing but problems from the start. Only after 6 months, it stopped working. Fisher would not cover repairs due to bug damage. The bugs were on the circuit board and, well, I never had bugs until this dishwasher. The fact is, the lid does not seal. I have had this pile of garbage fixed every year since it was purchased. I will never buy any of their products again. Their dishwasher has numerous design flaws.

We bought two lemons from Fisher and Paykel in 2007. We bought the extended warranties. The washing machine, around $700, has a water pump that is slowly dying. So, A&E Factory Service (via Lowe's Service Advantage) ordered the part and will repair it "once it finally quits completely"--about a $300 job. The part is sitting on our shelf. I had three visits to the house before someone could diagnose this problem. The dryer, worth $770, has already had or just over $500 worth of work done on it.

Fisher Paykel is a horrible washer/dryer. I purchased it on summer 2007 (it's 3 1/2 yrs old now). I have always felt like it didn't clean my clothes like my old washer/dryer did. I am finally looking online to see what is going on and I'm not alone. This is my first complaint I have ever posted in my life but felt I had to save others from buying this too. You can't wash in "cold" it should be "warm/cold". I want to know how is this energy efficient? You should use powdered detergent not liquid or it will cause more slim to build up. I never knew this. You should do a clean cycle every week. What good is "eco-friendly" if you have to fill the tank up once a week with hot water & Clorox just to clean the washing machine. I'm also looking for a new washer/dryer set and I'm having trouble finding the regular washing machines. Many who sell washing machines are saying lots of people are having trouble with the energy efficient types (many are breaking, they don't clean well, and too many computer parts break). What happened to the kind our mothers had? That's what I want - but they're not out there.

Poor quality dish drawers: We purchased F&P dish drawers 4 years ago and have had numerous service call outs since installation. The plastic tub parts have broken, and most recently (today), a temperature sensor failed, and the upper unit started to smoke. When this happened previously, I followed the advice of customer service which was to turn the power off at the source for a short while, then re-power and run a cycle. It worked the first time, but not this time. I fear the unit is dead, and out of warranty. 4 years - way too short a time to replace a dish washer, but that's what I think we will do.

I own a Fisher & Packel double dish drawer and have had nothing but problems with it over the past 5 years. It floors over causing a F1 code every 3 months. This damages the basement ceiling every time.

I have the Fisher and Paykel 2 drawer dishwashers. I called customer service to ask it there were other options for the dish drawer because the tines are so close together, bowls don't fit very well and I can't put many dishes in the drawers. She said there weren't any options and I said, "Well. I don't like the dish drawers because of this." She said. "Well, I guess you should have done more research before you bought the dish drawers!" I was appalled at her response (and yes that is true). Had I realized the tines are impossibly designed as to fit bowls, I would have never bought these dish drawers.

Fisher & Paykel Double Dish Draw failed out of warranty. The entire unit was replaced at no cost by them but at an install cost to me. Now, our second DD dishwasher has water in both draws. It stays about 2 inches and is unsanitary. Their products are horrible!

I purchased an F&P refrigerator 2 1/2 years ago when I remodeled my kitchen. It is a basic unit, no fancy extras. Recently it developed a knocking noise that sounds like it is making ice but it doesn't have an ice maker. I called an authorized repair dealer and learned that it will cost almost $200 excluding parts to correct this problem. A major appliance should function for more than 2 1/2 years without repair! I will never buy a F&P product again.

I purchased Washer in August 2008. It began to become unbalanced in spin cycle.Two service calls later, our washer was declared unrepairable by the service technician. It was the same part twice but the second time the wrapper was destroyed per the technician. Fisher & Paykel said it was still fixable even though technician said housing and all was cracked. After going back and forth for several weeks, Fisher & Paykel told us to call the technician back and have him call them from our house. Each visit from the technician is a minimum of $100. Fisher & Paykel said it was not their problem although supposedly, it was under warranty since this was the second repair for the same job within 2 years. All in all, I would never purchase another Fisher & Paykel product ever. We refused to have the technician to come out again to do the same thing he did the first time.

The dryer is only 4 years old. It has never worked properly and does not dry well at all. Now it is making a screeching, grinding, banging noise. I came to find out that it needs a new bearing and to have someone come out and replace it will cost over $300! It's hard to want to put this kind of money into a dryer that has never worked properly as it is. Especially with a baby on the way. After reading all of the reviews here we will never purchase anything by F&P again.

I purchased a Fisher and Paykel washer and Dryer and for the first two years they worked fine. I now have a washer that wont work (drain pump) and a dryer that squeals so loud that you cannot be in the same room with it. These products are promoted as dependable "fewer parts fewer problems." Well, this is crap. I have been very disappointed and have contacted the company for help was told product is out of warranty so it is my problem. Basically, buy a new pump and pay a repair man to fix it. Bad purchase all together. Will never buy another product from them again. Buyers, beware. You will spend more than the purchase price for their products.

I have dish drawers (set of 2) installed seven years ago. I have used the top and bottom in rotation. We are only two people so it is not used daily. Three months ago, the water began gushing out and there was a ghastly burning smell. Since then, the repairman has been here four times with new/different parts. The wait for parts between each repair trip was a 10-14 days. The repairman has just left after saying he doesn't know what else to do; these drawers evidently will never be operational again.

Double Drawer Dishwasher; this unit has been nothing but trouble. Upper drawer unit leaks liquid rinse agent. If filled to capacity, dishes will not come clean, shortly after warranty expired, upper drawer unit totally quit. I finally got a repairman out to the house (after numerous calls to the place of purchase) who had no idea what the problem was but was willing to "Easter Egg' the job by replacing parts until something worked. I told him no thanks and now work with the lower drawer unit only until we can replace the whole unit after the first of the year. Additionally, we have one of their DCS convection ovens which we never know how it will work from one day to the next, Repairman has been out on it numerous times, replacing the whole electronic control module twice. I warn everyone I know about this manufacturer. I'll never have their junk in my home again!

After only three years, main bearing went out, causing a leak. Due to the design o the Fisher Paykel washer, this leak also causes the main circuit board to short out. My wife for some reason decided to buy a new Fisher Paykel washer. This one started "eating" our laundry. Bed sheets were ripped, towels and shirts ripped. I called Fisher Paykel. Jump ahead many calls, they admitted the wringer was defective, and finally replaced it. No new problems. Asked for compensation for ruined items. Another long back and forth, we sent in a box of ruined items, at our expense, so they could look at them. The items were returned with no compensation. We have lost over $500 worth of items. I will not let her buy another Fisher Pakel when this one goes out in a couple of years.

I have owned a Fisher and Paykel double drawer dishwasher since 2003. It happened to be the worst piece of appliance I had owned in my life. The washer is constantly not draining and dishes come out dirty, although I always pre-wash them and they go in almost clean. I have had service calls every year, and finally, it started leaking and requires $350 service. I am done with this dishwasher and I am not planning to put a single cent into it. I wish there was a lemon law and someone would back up this product. I have read consumers reviews complaining about the lack of support by Fishel and Paykel. I am not even going to try.

I bought a Fisher Paykel GWL 15 washer on Jan. 31, 2007. The warranty was up less than 10 months ago and now the washer needs a new board and pump. The cost of repair is at $377.00. I believe that the investment of a Fisher Paykel product should have lasted longer than 2 years. The service technician said that this happens to this particular model, but it usually happens before the warranty runs out. I have already had the diverter valve replaced. I think that the Fisher Paykel Company should pay for the expense of replacing the board and pump. At this point, all that has not needed to be repaired or replaced is the exterior. I see that others have had the same problem.

We bought a Fisher Paykel Clothes Washer and Double Dish Drawer in 2003. None work after much repair. There was a replacement part in the drain for the washer and a motherboard replacement another time. Currently, the tub will fill and turn, but not agitate. It will spin out the water. At this juncture my repairman offered me a twenty-five year old Maytag he rehabed with a new clutch and motor for 200.00. I took it. The dish drawers haven't worked for at least 4 years. Luckily I have two teenage daughters. I would never recommend Fisher Paykel products.

I purchased the two drawer dishwasher in Jan of 2009. Then on Sept 22 of 2010 while under warranty, it stopped working and showed electronic messages. Three times, a service repair person came to the house 4 hours each time (as directed by Pacific Sales, that is another big problem of this story), exchanged 4-8 circuit boards and the unit is still not operational. The Technician wrote an email to Pacific Sales on 11/10/10 stating it could not be repaired; it needed to be replaced. All that I get from both sides is the run around between Pacific Sales customer service and Fisher & Paykel.

I have a Fisher & Paykel Washer Model GWL, which was purchased last March 9, 2009. One week ago while washing clothes, the machine started 'beeping' as if it were out of balance. I redistributed the items, same thing happened. The machine does not rinse and it takes 20 to 30 minutes to drain. I called Fisher & Paykel to complain. I told them the problem and that I was not paying for a service call on an item that was a little over a year and all they can say is, "I'm sorry you need to call a service tech". Give me a break, I do not feel I should pay for someone to fix my machine when it isn't that old. I will not recommend this product to anyone or purchase anything from them in the future.

Relatively happy.

We bought a Fisher and Paykel washer and less than three years after our purchase, the pump went bad and caused the main circuit board to quit working. $600 to repair it. What a disappointment. I will not buy or recommend a Fisher and Paykel washer or dryer ever again. The plastic lid on it has also broken off in pieces.

After buying this DD Dishwasher 5 1/2 years ago at Lowe’s with 2-year warranty and tax ($1,653.76), the unit went dead just before the warranty expired on Thanksgiving—of all days. It did take awhile to get a repair person here and to get the parts, but all was covered under the warranty. The service repair person was not very knowledgeable and had to call F&P for help. Very rarely do I use the bottom drawer and have been noticing water in it. The top draw is that I have been noticing the dishes have been coming out the same way they were put in. I have been putting off repair since the warranty has been up for 3 years now. I checked online for a repair company (Immediate Appliance) that knows the brand and found a very nice one and they came today. Only one day since I've called them. Impressive.

My son placed a load of wet, seriously wet clothing in the top load dryer and I got an error code 105. I called a service repair person out over a week and they've stated that they cannot obtain the parts to repair. I've purchased the washer and dryer brand new about 2 years ago. Is there a repair company in the USA which can repair this brand?

The Fisher & Paykel clothes washer is the poorest excuse for a high priced energy efficiency appliance ever made. When washing a large load the average is to re-balance the load 5 or more times and it starts the cycle over again using extra water and energy. Buyer beware!

After spending some time researching to purchase a washer and dryer set, we were intrigued by the apparently innovative designs offered by Fisher & Paykel, such as low water usage, high drum speed, low noise, light weight, as well as a top loading dryer. So in July 2008, we purchased their Intuitive Model washer and dryer set. Within two months the nightmare started. The dryer started to make loud, grinding noises. In less than two years the dryer bearing was replaced four times! Multiple e-mails and phone calls requesting a replacement or a permanent fix resulted in just offering a new bearing and a let's-wait-and-see approach. Now the bearing is leaking grease and discoloring the clothes. We believe they have no solution.

I bought a Fisher Paykel washer even though I planned to buy a Maytag. The salesperson talked me into it because he said it was manufactured in California (American made and all that), and it was the best machine money could buy. He even bought this machine for his mother. I heard later they had some kind of promotion where they were trying to sell more of the FP brand.

I’m a New Zealander now living in the U.S. I purchased 2 F&P washing machines in the late 80'smid 90's (GWL model) and was most impressed with them both. I always thought if I needed a washer and dryer here in the U.S this is the brand id buy, but after reading all the complaints, id now buy another product. There customer service seems very poor and it’s a wonder there still in business here in the U.S.A. I now realize why Lowes no longer carry F&P washers and dryers. I’m grateful for this website and I’m sorry that a kiwi product has let down many Americans hard earned money.

I purchased the Fisher and Paykel double dishwasher drawers against my better judgement. With a newer style product it is always better to wait until kinks are worked out. But I loved the idea of being able to run a smaller load of dishes per day, rather than wait days for a full load to run. I bought the curved front model for its looks and just a few months into the purchase, the exterior top piece with the control buttons started pitting and getting discolored. I immediately regretted my decision and contacted the company. They told me that I could buy replacement pieces for an unreasonable sum per unit and that I must have used a harsh abrasive cleaner, which I did not. And for the price of a competitor's less expensive model (several hundred dollars) I could swap out the fronts entirely for the stainless steel model without the plastic curved part, or the kit to attach a custom door panel.

My 6 year old Fischer and Paykel dryer has hardly been used. I've completely dried 90 loads of clothes in it. Usually, clothes are fluffed and dried outside. Now it is making a sound like there is sand in it. Everyone wants to say that things are made with more things on them and with less quality to keep the price down. This is dumb for the price I paid. I thought that I was making an investment.

My daughter purchased a Fisher & Paykel washer to the tune of over $900.00. This is without a doubt the worst washer I have ever used. It is supposed to be energy efficient, but it takes an hour to do 1 load of laundry. That is, if you're right there, because it rarely runs through a cycle without getting off balance, especially sheets, they wad up like a lump of rags no matter which cycle you use. It is extremely hard on the clothes and has wore them out faster than any machine I have ever used. It clanks like it's on its last leg and I doubt that it will last very long. It has put black marks on the clothes that do not come out, I don't know what that is. All said, this is without a doubt the worst washer I have ever used in all my 72 years. Never have I seen such a piece of junk, the company should be ashamed for putting such a product out there.

I purchased a 2006 Fisher Paykal washing machine for $700.00+. In 2009, drain pump went out, repair costs $245.00, now in 2010, drain pump went again, estimate to repair, $255.00. Repair records sent to Fisher Paykal, which showed no customer fault on parts. Fisher Paykal would only pay for part replacement only, retail cost of part $89.00. I would be out $166.00. Machine cost $750.00, add repairs $245 & $166 = $1161.00. Somehow I don't feel it would be a good idea to throw good money after bad. So here I sit with a "lemon" machine" and a manufacturer that will not stand behind their product. I could have purchased a new machine for the repair expenses. Fisher Paykal refused to work with me in any way. Contact number goes to either New Zealand or Australia, or at least the times I called I spoke to a customer service person at one of those locations. I don't know why the California address is noted at the page I went to for the US contact.

I needed to purchase a removable lint collecting basket on the dryer because what I have are so light weight and flimsy. The cost quoted was fifty dollars. I complained and when I initially was received, I had no satisfaction. After registering my complaint on this website, I got a call from Mihi who said that I would only need to pay the freight cost of ten dollars. Samantha took my return call and I paid the ten dollars and sixty cents cost through her. Since I expect that the lint collector basket won't last more than two years even being handled with the lightest touch, this was a relief. The machine is three years old and this is my second basket. It is obviously a design flaw. I am grateful that they addressed the problem but I spent many calls getting this adjusted.

Seventeen months ago, I walked into our local appliance store set on purchasing a new front loader washer & dryer set. I'd researched & compared numerous brands for several months and I was well informed on the set I had chosen and I had cash in hand, ready to purchase. While there, a friend of mine had just been given the sales pitch for a Fisher Paykel set. I'd never heard of the company but after my friend told me about them, I was interested. I spoke to the store owner who told me if I bought the set and used it for 30 days then decided I didn't like it, I could return it for a full credit toward the set I originally intended to buy. The Fisher Paykel set was less expensive but seemed to be more what I was looking for.

I bought a Fisher Paykel washing machine and dryer on 2/23/08. I had to have the washing machine repaired with a new pump. The repairman said that the company should stand behind it because this shouldn't have happened. I called the company and registered a complaint. Their answer was "I am making a file on your complaint". I was to fax the repair bill to them and they would let me know. I was asking the company to stand behind their product. I faxed the bill and this is what customer service is to them. They have not yet called me and discussed my complaint. It was repaired on 8/20/10. I also wanted an Eco-Smart washing machine and this is what I got. Very poor customer service and no answer to my complaint.

I bought a FP Eco Smart washing machine about 7 years ago. About 5 years, I had to replace the pump and it is going out again. Also, the agitator has lost all of its fins. If I can recall correctly, I paid about $500 to $600, which kind of ticks me off. I am the type of person which states you get what you pay for. Obviously, I got what I paid for an expensive **.

I bought a Fisher & Paykel washing machine in 2005. I had it about 1 1/2 to 2 years and the pump went out. Since that time, I've had the same problem with the washing machine two more times, the last time being July 2010. It was repaired for the 3rd time (the "repair process" took two weeks), and I washed 2 loads of clothes, then it quit running completely. The repairman came out again, and decided that it was the control board. A control board was ordered and was installed (this process took another 3 weeks). This, however, did not fix the machine. I was told that the control board was defective and that another one would have to be ordered, and was promised that since I had been without a washing machine for 5 weeks that the part would be overnighted, and the repairman would "work me in" once the part was in.

I purchased a Fisher Paykel washing machine on 6/10. I paid over $500 for this machine. Twice, I have had a repairman here, because the water would not pump out. Twice, the drum came off the spring. After one visit, I went and did a load of laundry to come back, and find the basement had an inch of water. After the last visit I have been told it would be over $500 to replace the four shock absorbers and the pump. I am not about to invest another penny into a machine that so far has cost me over $800. The nightmare goes on.

Our Fisher Paykel washer and dryer cost us $1,400 about 2 1/2 years ago. We wanted something we could depend on that was energy efficient. They are worthless pieces of crap. The dryer constantly breaks down and we take it apart and clean it all up and replace parts about everything in 3 months. The company will not give us our money back and will not pay for the parts. The dryer takes forever to dry clothes and literally bakes them. We are very, very frustrated. The washer doesn't clean as well as my 15-year old Speed Queen did and it was still running after 15 years when we sold it. I never did anything to it, except kept it clean and maintained. We take care of what we own.

I have a washer Fisher Paykel Model GWL11. I have had the unit for 7 years with no problems. The water pump is now leaking, it is a simple fix. All it needs is a new seal, but you should sell the seal without having to buy the whole pump. Maybe a $10 seal instead of a hundred plus dollar pump. It's such a waste.

The lint cup on my Fisher & Paykel dryer will not come out. It seems to have been locked by the "advanced" electronics of this system. I cut off power at breaker box to hopefully reset the memory. I don't want to pay another $125 service call on this 4 year old lemon. Previously, circuit board went out after 2 years. The socket got caught in drum after 3 years. I love the top load, but that's all I love about this product!

My wife and I got 7 years out of our F-P Eco-Smart washer which is apparently pretty good from reviews that we have read. There was a burning smell, the drum wouldn't turn and the thing leaked. We called F-P and they said that a service firm would call us within 48 hrs. No call. I called F-P back, they said the same thing. I asked them for the service firm's business name & tel. no., but the F-P rep refused to give it to me. No call. We bought a Whirlpool washer and will never, ever buy another F-P product. Total lack of service. Do not buy this firm's products.

We have had 3 repair attempts, and no one has been able to stop our double dishwasher model DD 603 from constantly sounding the F1 alarm. We called the customer service number for Fisher Paykel and got the run around, in fact the representative was rude. I can't find a repair person. I'm considering taking it to the dump and replacing it with a reputable brand. This has gone on for 3 years.

I purchased a Fisher Paykel refrigerator on June 12, 2010 and it stopped working 12 days later. It took weeks to get it repaired. Numerous electronic parts were replaced, but it stopped again today, July 29. We lost all our food in both times. We've requested a refund or a new refrigerator but to no avail. They will only repair it. I don't understand how Fisher Paykel can take your money, deliver a faulty product and not be accountable. This company can't service what they sell. Parts take weeks to arrive and they don't seem to care. I still don't have a working fridge which makes it difficult to prepare meals and eat properly.

I bought Fisher & Paykel intuitive washer 3 years ago. It stopped working and I was told it was going to cost as much as a new washer to fix so I gave up. Then I decided to find out what was actually wrong; I googled the error code and found it was the rotary sensor. I got a new one, had it replaced for $200 total. All was well. I got 10 loads (if that) out of it and now it has stopped taking in water. It says it's filling, but isn't. I've checked all possible "normal" issues but after googling again, it seems I need either a solenoid or the water inlet valve replaced. This is getting ridiculous. Also after Google came up with so many people with the same problems, I began to wonder if this whole line of machines are just lemons. It's absolutely appalling!! The retail cost of this machine was $1,599.00NZD. That's not cheap, and for it to **** out over and over is unacceptable!

Fisher & Paykel dish drawer is the most unreliable product I have ever owned. The original unit was problematic and replaced (free) under warranty. The replacement unit is just as bad. I have spent $900 in the past 18 months for repairs and parts, and I am facing another bill for $350 to fix it, again.

My 8-year-old washing machine is dead in the water. The computer is shot and to fix it will cost almost its original cost. I should hope that when you buy a top of the line product, it would last a little more than 8 years. I asked the company to stand by their product and just ship me the replacement item. I would cover the installation cost. This was their reply: "We have been in contact with our supervisors and, unfortunately in this instance, we cannot assist with the cost of the repair. We are very sorry for the inconvenience caused, however, due to the year of the unit and no service carried out we cannot assist. "

Bought a Fisher and Packel washer in February of '07 and also purchased Lowe's advantage plan for a 5 year warranty. Had numerous service calls on the pump the first three years we owned it, then the pump went out, shorting the control panel. The pump and control panel had to be ordered from New Zealand and now the control panel is still on back order at day 21.

I have a Fisher Paykel Dishdrawer that is 4 years old. It quit working. Tech ordered new optical reader. They discovered after totally dismantling it, that the optical reader had become misaligned over years, due to original equipment manufacture defect. My tech from Dalton's created temporary fix with a twistie-tie. I discussed it with Fisher Paykel tech, who after hearing solution deemed it satisfactory and hung up, and refused to provide his name! I contacted F-P customer service 5/6/2010, waited for response but didn't receive any. I called back on 6/30/2010, still didn't get any response.

I bought a Fisher & Paykel refrigerator because we decided that an ice-maker and water dispenser were great features in an appliance—well worth the extra plumbing costs.

Our house came with a Fisher Paykel gas range (RGT484 series), which is supposedly high end and expensive. An internal brass nut/compression fitting split lengthwise, causing a serious gas leak, which filled the kitchen. Fortunately, we smelled the gas before any explosions or asphyxiations occurred. The cost to replace the small defective nut is $226. The estimated time for receipt of the nut is 2 weeks. Outrageous. I would not even consider another Fisher Paykel product in the future, and urge others to consider this before buying.

We purchased the Ecosmart washer and Smartload dryer in December 2009. The dryer has never gotten hot enough to dry even a medium load in one cycle. It had been a boon to our electric bill and the lint trap doesn't collect lint very well. Our clothes also stink when we take them out if we don't use several softener sheets. The "stainless steel" drum actually seems to be made of plastic, which is logical due to the mechanism used to close the dryer so the drum can rotate. But it does not conduct heat well enough to dry anything and metal snaps and buttons are always cool to the touch when the cycle ends. We regret not returning it in the available time and will be buying a cheap dryer to replace it with since we're sure it'll be better than having enormous electric bills every month from running this machine 2-3 times to dry one load.

Beware if your Fisher Paykel product needs service. Service and parts are hard to come by. They have only a few service companies in one of the largest metro areas (DC). Service is slow and getting parts can take a long time if they have to come by boat from New Zealand. We have a double oven that between the service company not being able to diagnose the problem, replacing the wrong parts, and then FP sending the wrong parts. It was out of service for almost 4 months! Their 800 line was pleasant enough but did nothing, did not follow up with us nor cared about the fact that we had a $3,500 oven that did not work for months. Glitzy products but be very careful before you buy any Fisher Paykel products to see if they have service in your area. Oven was out of service for almost 4 months.

Brand new Fisher & Paykel dishwasher (model DD24DCTX6). No damage to shipping container when delivered to house. Unpacked to find the stainless steel cover was loose due to a broken plastic piece that fastens it. This installs in the side of drawer so had to be broken at factory. Still waiting on fix, we purchased in April and installed in May. Water does not drain. Handles have sharp plastic feel that could cut a finger. I called them on their US number. They have little interest in the problem. I purchased from Sears and they have little interest in the problem. I can understand Sears. They could care less about anything.

Bought a Fisher and Paykel washer and dryer in October of 2006. The pump went out on the washer after a year but was easy to replace and only took a week. In April 2010, the circuit board went out on the washer. It took five weeks for a new one. The service man replaced it and the new one went out while he was still here. I am impressed by the research in developing the sophisticated wash cycles, but decided to ditch the washer and dryer and bought a Samsung which is rated by J. D. Powers as number one for reliability. Consumer Reports, etc., test the unit for function but Powers tells you about the reliability from people like us. No more Fisher and Paykel. FP engineers don't design the washers well and that is a shame because the research guys in their company do a great job of development. From the comments I am seeing and the shrinking number of dealers in the US, I think we won't see much of the Fisher and Paykel group for a long time.

We purchased a Fisher & Paykel washer in September '07 and were very pleased with it until 6 months after the warranty expired and the seal leaked on the water pump, shorting out the main control board. Apparently, this is very common and it would have cost 1/2 the cost of a new one to repair but doing it myself, it only cost 1/3. Complaining to FP only got lip service. Apparently, they are not customer service friendly. If you have one of their washers, I'd recommend changing the water pump about $60 every 2 years so you don't have to replace the main board too, $135. If you don't have one, you're lucky.

We have had a Fisher Paykel ice making refrigerator for just on 2 years. It has worked intermittently during this period. The ice maker has not worked suitably and has required more than 4 service calls. We go through a nightmare every time we try to get Fisher and Paykel to honor the service agreement. We were assured when purchasing the goods that service would not be an issue. Fisher and Paykel have the most unreliable products and their service standards match this. We have since decided to get rid of our 2-year-old Fisher and Paykel refrigerator and buy a good quality appliance that will not ruin our food by freezing anything that is close to the back wall of the fridge.

A Fisher & Paykel fridge came with our new home. Approximately six months after moving in, the ice maker and water dispenser stopped working. I called F&P, as well as checked the troubleshooting tips in the manuals, to no avail.

I have an older post here dated April 30, 2010 under William. Please be advised this concerns the same post. I was happy to see F&P stand behind their product. I am still waiting on the control board part. It is on back order. F&P advised it should arrive by the second week of June. My washer has been dead in the water since 4/28/2010. This is the best they can do. The part is on back order, because they cannot produce it fast enough for the amount of failures they have had. The second part is coming from Thailand and F&P advised that Thailand has a war going on. I was like “Send the part from New Zealand where it is made.” She said, “No, we have all parts made in Thailand.” It’s time to buy a new washer, fix the old one, put it on Craigslist, and sell it off before it gets bad. I cannot represent a good product. Please change my newly enlightened ideas of F&P. Do not buy this stuff ever unless you live in Thailand.

My Fisher & Paykel is broken again-- flashing F1 again. It's impossible to get technical help or estimates by phone. I will be replacing it with an American brand that any fair-priced local repairman can fix without ordering parts from New Zealand! No more mystery men at double the fair labor cost!

I bought the dish drawers in Nov., 2009 & had it installed in my new house. I had loved the set I'd had in my previous house and couldn't wait to get another set. The top drawer broke down before Thanksgiving and so I was without it over that holiday with company. The heater plate in the bottom drawer broke down before Christmas so I was without it for another holiday with company. That was replaced and broke down, so I was without it for the New Year holiday. All in all, the heater plates in both drawers have been replaced as have the controllers in both drawers. This has necessitated 6 service calls. The first time I used the bottom drawer after the heater plate was replaced there, it broke down. When the service tech from the company where I bought the dish drawers was in my home, he called F/P and was told to try replacing the fan. This would have been the 5th part to be replaced in a brand new machine! I said 'no' and called F/P myself and said I wanted a new machine. I was told that as long as a part could be replaced, they would not replace the machine. The company I bought the machine from also called F/P and was told the same thing. I've been without the use of my dishwasher more often than I've been able to use it! I think it's understandable that I don't believe that replacing the fan in the bottom drawer would be the last of the break-downs. Is the fan in the upper drawer next? Then what? At this point, I wouldn't have another set of dish drawers from them if they did offer it. It seems that as long as a part can be replaced, there's no limit on how many they will do. I will never buy from them again and will take every opportunity to tell of the dirty way they treated me.

I bought both Fisher Paykel Washer and Dryer from Lowe's in Aug 2008. Having only 2 people in the household, they are used only 2 to 3 times a week. In April 2010, the washer died on me. The repair man came. The main board on machine was melted. The repair man came back 2 weeks later after ordering parts out of Australia and replaced them. The washer still did not drain water out of tub. The motor is fried and now has to be replaced along with some other parts because it apparently is leaking also around a seal. I never noticed water on floor .However, you can see where the water leaked out when you look at the drain hose under the washer. Thank God the warranty is still in place. The two parts that have already been put on were a total of $600; that is as much as I gave for the washer. Now the motor and other piece has to be replaced under warranty again, thank God. What happens in another 12 months is another factor on whether I would ever buy another Fisher Paykel product. I don't think so.

I purchased a pair of Intuitive washer and dryer. These were toted as the next big green and eco-friendly washer and dryer. We read the consumer report reviews and did a lot of work on determining if this was a good product, and at the time it appeared to be. We took these home on 7/2007. Within the second year, the dryer motor went bad and was replaced under warranty. This last week, the washer bit the dust just died in the middle of a cycle.

I purchased washer and dryer and have had nothing but problems with the dryer. The stainless steel tub looks like you have taken a hammer and beat it. I talked with customer service and was told we had been drying clothes with buckles on them. We do not even wear blue jeans. So this bucket does not hold water, dryer will not dry. To all reading this, please do not buy this junk!

I bought a washer and dryer pair 5 years ago and they have been nothing but trouble from the get-go. The dryer never dried a load of clothes completely. Just got a new Whirlpool Dryer and it is wonderful! I wasted about $500 on service visits to fix the problem. Don't ever buy Fisher and Paykel appliances!

I also thank everyone for their comments on this company and their products. I have been - correction - had been seriously looking at buying one of their fridges as it was one of the few that met our width size requirements since the industry has apparently retooled but I had great concern about customer service with this company being an ocean away. So thanks to this web site &and your comments. I will continue to shop. By the way, I owned a Sears Kenmore washer and dryer with the at the time (in 1980) new electronic touch board - and was it a wonderful machine. I had it for nearly 25 years before the board/machine went out. Guess these manufacturers can't afford to produce a good product as they would go out of business.

I had my kitchen redone 5 1/2 years ago. The builder recommended Fisher & Paykel appliances. I bought two side-by-side ovens, microwave, cooktop, dishdrawer and an outside grill. Thank God I didn't buy a Fisher & Paykel refrigerator.

First, I'd like to say why do people complain when things go wrong or break down? You never hear of the good things. We live in a throw away society. A lot of products from appliances to DVD players aren't made to last like those 20 years ago. Nobody is perfect and no machine will ever be perfect. In my family, we have always had F&P gear and nothing ever went wrong with them. If you got a dish drawer from F&P and it has needed servicing 6-7 times in 2 years. Contact the company you bought it from and ask for a replacement instead of wasting everybody's time. If your car breaks down 6-7 times in 2 years for the same problem, most people would contact the mechanic and get the problem sorted once and for all without having to pay for the cost.

This is not a complaint. Quite the contrary. I am currently a resident of Australia for 20 years (previously 20 years in New Zealand). I have owned and operated Fisher & Pykell fridge and washing machine without any concerns. My current washing machine, bought 10 years ago, was bought when my marriage broke up. I have no complaint about that. My fridge, recently sold to upgrade, is still going after 12 years. I am not the only person to be totally happy with his F&P purchases.

In traditional designs, sealing is only required at the door. In the FP DD, each tub has a motorized lid/seal that clamps down on the tub when it is in its home position. Additionally, because the tubs/drawer withdraw from the unit, it requires that the power, water supply line, and water discharge line to each tub be of a flexible/foldable design to allow the drawers to be pulled out and pushed back in. This is a much more challenging and complex design to accomplish compared to a single door design. I would fault some of the choices of materials in some key places, particularly the all-plastic link-support wand of the earlier models that will break after a period of time.