Empire Today Reviews

We had Empire Today install laminate in the kitchen, linoleum in the kitchen and in the bedroom and master bedroom and bath. They also did the luxury vinyl in part of the living room and hallway, which was horrible. The crew came out and pulled the pieces up, put it back down and used paint thinner to remove all the glue they got all over it. The pieces are coming back up again and the finish is gone. They are supposed to come back out again on Thursday. We're not happy and we don't want the same crew out. I told the rep that we’re gonna pay somebody to refinish the floor and she said it has to be ripped up. I said that the installers are not going to work in an empty house anymore because we had to move in. I don't want to pay for the flooring. It was paid on the card, and I called the credit card company and I'm disputing the payment. For all I care, they can come and rip it up.

On 11/19/2022, this company installed carpeting. They installed a lower grade padding (number 6 vs number 8) than what we paid for, and the seam was so poorly done that it was bunched up and uneven. There is also a defect in another area of the carpeting with a line running through it. Two different installers came back out to try to fix the seam but were not able to do so and both confirmed the padding was the lower grade padding. The last installer then tried to tell us that the seam was actually a defect in the carpeting as well. The last installer took pictures and advised us he would send to the appropriate people for a solution. We have the company's customer service representative contact us on 3 separate occasions requesting different pictures from us. They claim their installer never gave them the pictures or information that he took when he was here.

We wanted something durable, pet-resistant and something that looked nice and quality. The salesman had a decent amount of samples and we did laminate flooring in the kitchen and most of the living areas, and carpet in the bedroom. The color is my favorite feature and the flooring and the carpet match nicely together. The reps helped us make that decision, so it was good.

I purchased pre-finished hardwood floors from Empire. The workmanship was good. The product was exactly what I wanted, was exactly what they showed me with the in-house sales visit, and everything was fine. The communication was good, I was getting text and email messages regularly reminding me of the date of installation and then when they would be there. The other thing that was very good was I wound up having to change the flooring installation date a day and a half before the installation. I had a death in the family. There was absolutely no problem changing it with no questions asked. I appreciated that.

The salespeople of Empire that came out were excellent. I'm terrible at making decisions on what I really need and want. I told her what I was looking for and she helped me make the decisions about things for the flooring and I've been very happy with it. She mentioned some carpet that was on sale and that I could have the living room hallway replaced with that for a fair amount of money. I went for it. She just helped all the way around.

I got laminate wood floors from Empire Today. I love the quality. It's great. The lady that came out to give me an estimate was super nice and helpful with helping me make decisions. Everybody with scheduling was also awesome. Then, the guys came in and got straight to work. It was a good experience, overall.

I got some laminate flooring from Empire Today and it was installed pretty much in the entire house except for the kitchen area. The cost was slightly more expensive than the one I compared it to, but the service and explanation of everything as well as the products were so much better that I went with Empire. Their sales rep explained everything, answered every question, and gave us all the options we could consider in what we were after. He was was super nice, very personable, and extremely patient.

I called Empire and they came out to my house. They brought products out and I picked what I wanted. I got the cheapest carpet they had and I'm not too happy with it. When you walk on it, it leaves marks so it always looks dirty. The wood flooring is good though. The installation team was very friendly and professional.

We're satisfied with Empire. Their rep was great. She was very thorough. She showed us the highest to the low grades on the carpets. Installation was good. The guys came. They were on time and they called before they came. They handled their business.

Empire's sales rep showed us what he had. We picked out what we wanted. I had carpet done in one bedroom and wood flooring in the other bedroom. The installation took not even one day on the carpet. The man showed up late and he didn't have a helper. So, I’d have to move the rest of the stuff around and whatever else he needed, but he was only here for about two and a half hours. The wood floor took about half a day. It was all good except the gentleman that installed it glued it down. Then he took a rag and wiped it up but he also wiped it across some more of the floor. So, we had to have a gentleman come back down. We told him we had replaced some floor, but he managed to clean it and made my wife happy. I like that the color of the new flooring matched the furnitures that we're trying to match.

I got the floors in the bathroom, living room, and bedroom from Empire Today and so far, I like them. On the bathroom, I had to call the installers back. They left some cracks on the wall I didn't like, so they came back to fix that.

I was very happy with Empire. The installation didn’t took very long and the guy was very friendly. The outcome was good. I love it.

I had Empire Today do carpeting in a few rooms of my house. Customer service was fantastic. They were very knowledgeable, professional, and pleasant to deal with. The installers were the same. They came when they said they would and they were quick. They didn't leave a mess behind as well.

When looking for flooring, I wanted to be able to move the furniture around without scratching the floor. The floor being water-resistant was important too because I'm on the first floor. Empire's price was competitive and the timing was a factor in my going with them because they were gonna start sooner. The installation was performed in the living room and it was all one straight run to the dining area, the kitchen, and the front hall. The initial investment I got was to lay the flooring over the existing flooring. When we found out there were actually two layers of existing flooring, that went out the window and they had to factor in removing the two layers. The salesman gave me a higher price but he had to get it by the office. An installation team showed up on a Saturday morning and the sales guy could not be reached. The office gal wasn't ready to okay the price.

We got a white and black flooring that was put in the kitchen. I liked the Empire rep that we worked with then for the installation, the techs came at 8:00 AM and left at 2:00 in the afternoon. The quality of work was excellent and I liked the speed of the installation. But my wife doesn't like the pattern. When she walked into the kitchen, she said it was like a crime scene where they've drawn the figure on the ground. I'm happy we got to this point though we did not really get what we were looking for. What we wanted was a flooring with black and white squares but Empire didn't offer those to us. And after repeatedly asking, they said it was not available. For a company that's nationwide, I couldn't believe they couldn't give us black and white squares. So I was unimpressed with their selection.

We had Empire a few years ago and they did an upstairs bedroom and the bathroom. They carpeted those, and they were just here recently and carpeted the kitchen. The Empire sales agent was great. He was friendly, informative, knew the product and was able to recommend what we might want. I had originally asked for flooring and at the last minute, I asked him to bring carpet samples. So, he brought carpet samples and we ended up with the carpet. The Berber worked out very well.

Empire did laminate flooring in three bedrooms. We had our living room, dining room, and kitchen done by Empire a few years before this. The two guys did an excellent job of putting everything in for the three bedrooms. But it wasn't as neat as when the first guys did it.

We had our downstairs completely recarpeted. The reps we had were very good and the installation was excellent. We really love the quality of the carpet and if a friend asked me about going with Empire, I'd tell them to do it.

I had laminate flooring installed in my bedroom, the hallway, the dining area, the kitchen, and two bathrooms. I love it. Empire did a professional job in every regard. I really liked the rep that I dealt with. She came and did the measurements. She was conscientious about getting all the information that she needed to get to close this deal.

Empire did offer the ability to help move our furniture, which me and my husband are not able to do. Installation was great. I didn't have any problems. I realized that the gentlemen that came were subs but they were very friendly. They worked hard all day. They kept at it. They did an excellent job. They cleaned up afterwards, had me sign my paperwork at the end and explained to me. They were very courteous.

I decided to go with Empire because of their product availability and choices and quality, but primarily because of the financing deals available. They gave me a one-year, no interest deal. Everything was very good. The sales rep that I worked with was great. She was extremely helpful at figuring out what I wanted to do, and she helped me pick out the right color and plan it all. When the installers came, they worked very quickly and efficiently. They did a great job. I would certainly use Empire again. I would certainly recommend them.

Empire had a pretty good price, including installation. They installed a luxury vinyl plank in our home in Hickory Oak Anise. That went pretty smoothly. The crew came in and they were done in one day. That was awesome. We love the flooring.

I liked the price that Empire had. Working with them was very nice and they did an excellent job installing carpet in the bedroom. This was for a condo that we have. I'd recommend Empire.

The representative I spoke to on the phone was very good, and the representative who came was really wonderful. The workers were very good as well. The only complaint I have with them is their color selection. I compared them to another company, and they said Empire's color selection is limited, but I didn't think it was that limited. I wouldn't have had Empire come had I known it was all neutral, and grays too.

We own a construction company and Empire does a lot of our carpeting for our spec homes. We've had really good service with them and it made sense to go with them again. I had carpeting installed on the entire 2nd floor and staircase and the installer did a great job. He knew what he was doing and kept me informed. If there was any questions I had, he answered him right away and he was very professional.

We were dealing with a small floor company up here, but they did a lousy job. Empire did my living room and stairs for me before, so I called them back and the experience was great. They had my kitchen, dining room, and hallway tile put down. The flooring makes the house look so much better, bigger, and we couldn't be happier.

I had carpet and LVP installed in my home. Was expecting top notch install because of the amount I paid and the way Empire talks so highly of their installers. Let’s start with the fact that the single installer that showed up didn’t speak any English. And since he was alone rushed to get the kitchen LVP done and carpet. Didn’t have the right tools. He even asked to borrow mine. Carpet continues to peel up at the seams. Kitchen LVP quarter round isn’t installed correctly. The same installer came back three times already and can’t fix it. They don’t know what they are doing.

The fella that came out from Empire was very knowledgeable and I really appreciate all the help he gave me. I had a floor put in the kitchen in the hall and new carpeting in the front room. The flooring was a plank, which is the more expensive one, and it turned out beautiful. Empire was very efficient. Then, I got good carpeting. I have animals and they did a good job putting that in, too. I'm very pleased with their work.

I had LVP flooring installed on the main floor of my home in February 2021 at a cost of $15,000. Less than two years later it is starting to come up in multiple places. Empire wants $150 just to come and look at the issues. I called on 12/2/22 to try and speak with a manager. The women I spoke to was trying to help but she could not reach a manager. She told me she left a detailed message for the manager and I would get a call in 24 business hours or less. As of today 12/8/22 I have not been called or helped. We are on a fixed income and refinanced our home to pay for these floors which the salesman said would last our lifetime. DO NOT FALL FOR THE SALES PITCH!!! STAY AWAY from this company.

I've done great with Empire. They've done an excellent job. I had them install laminated wood flooring in the whole upstairs of my house. The whole team came in and didn't fool around. They just steadily worked and got it all done for me. The flooring is better than what I thought.

We had somebody come in and sell us the flooring that we had asked for. We were going for laminate flooring. The people ripped up our old carpet and found that there was asbestos on there. They said, "You only have two options, which is you could get carpeting put on it or you have to hire a company. But you can't get the flooring you want." We were forced into getting carpet, even though specifically when we brought in the salesperson, we told them we were doing it specifically to get rid of carpeting. At that point, the installers that ripped up the old carpeting had not put it back down and basically had screwed us with that.

The sales rep was a good dude and explained the whole process. The installer's work ethic was unbelievable. One guy did it all including moving all the furniture. Everything was very nice and perfectly done. He had little sliders to slide things around where he needed to get things out of his way. I was very impressed. He did a nice job. We even did the stairway down to the downstairs too and he did that perfectly.

Empire Today was late getting to the rental property. They also seemed to be slow-moving to get started. But once they got started, they seemed to be okay.

The Empire Today representative who came out initially was amazing. He was very friendly, forthcoming, specific, what would be done, and who would be here to do it. The installer did a good job. I like the quality. But it took over eight hours. The gentleman didn't come until after 2:00 in the afternoon. So, he didn't leave my house until after 10 o'clock at night. It should have been a two-man job. He didn't have a working vacuum cleaner, so when he left, everything was a mess. So, he was up until after 11 o'clock vacuuming.

We had three rooms done. The rep was informative, gave us lots of options, and prompt. The installers were very clean and efficient. It's a very good experience. We're very happy.

We had appliances put in and the sales guy was great. Got along with him awesome. It was quick and we had plenty of selection. We had a second appointment where Empire Today had to remove ramps underneath the carpet. I called them and the salesman said, "If you need those pulled out, just let us know." We have a buyer for the house and they want it pulled out. So, the entryway was up a bit. That was the tile entryway. So, it will go into the hallway to the bedroom, and entering the living room, we had some ramps underneath there. It was a good experience and the whole install was great. It was a good value.

Dealing with this company has been an absolute nightmare. If I could give them 0 stars I would. They first would not provide us with an official quote for our insurance company without us entering into a "non-binding" contract. We finally got an installation date scheduled for a Wednesday. On the day of the installation we received a call at 10:30 am stating that there was a "material shortage" and that our carpets would not be installed that day.

I bought vinyl flooring and carpet, and the sales rep was very helpful and informative. I was going with one sort of brand and he helped me pick one that was more available instead of having to wait. For the installation, both the carpet and the flooring were installed in a great amount of timing and I love the work. I'm a carpet person and I've always had carpet. But my son wanted floors and the ones we got are perfect the way they are. It's just the constant sweeping and mopping. Empire Today's reps informed me that you don't want to use harsh chemicals on it, but in the option, you can use Dial soap and water. Other than that, I liked the price range and the availability of the products I purchased from Empire. Plus, the information that was given to me, not only on what would be affordable and useful, but also how to take care of it, was very helpful. I loved everything about it.

The installation of my hardwood floors in the living room, dining room, and a little area took two days. The reps told me certain liquids to put on it and that I don't have to be rough with it. The work was good and I highly recommend Empire Today.

Empire Today is a good company to go with but they all don't finance inhouse. They use other people. Recently, I had light brown floor tile installed in the living room, dining room, and the hallway. The sales rep and installers were professional, friendly, and informative. Three guys came in and they came in the time frame that they were scheduled to come. I mostly stayed in the bedroom while they were out here, so I was out of their way, doing what they do. They did really good and finished in four hours before 2:00.

I had carpet installed in one room and my experience with Empire was so straightforward. The sales rep was pretty good, and the installers were on time and professional.

We had Empire come out in 2020 to install Marbella floor tile in our kitchen and foyer. Install was great and we have no complaints about that. However, a little over two years later, a single tile is peeling up around the edges. I contacted Empire and they told me it was out of their warranty period but that they could come out for $185 to give me an estimate for repair. I looked on their website and the manufacturer has a limited lifetime warranty on defects. When I contacted them back, they said they could "relay my issue to the manufacturer" if I like. However, they would still have to charge me $185 to come out and "assess" the damage and relay to the manufacturer. Wait? What? I have to PAY to have a lifetime warranty item repaired? What kind of scam is this?

I got vinyl flooring in four bedrooms. The installer came in by himself at first, but then his buddy came in and helped him. But he was an amazing gentleman by himself. He did a great job. He talked to me and explained things about the flooring of the house. It was a great day. I got a really nice dark gray color floor and I love it. It has very, very good quality.

On October 7, 2022, I met with the carpet consultant to purchase carpet to two rooms and to repair the squeaky floors. I told him first that the floors were squeaky and that it was the major reason that I am ordering new carpet. I asked him to check both rooms and he assured me that the company can fix the squeaks by putting some screws in the loose boards. So I ordered some very expensive carpet and padding, which cost me a total of $3,698.08.

I had some laminate put in in my master bedroom and carpet put in in my guest bedrooms and living room. The installation went very well. But leading up to the installation and getting people to show up when they said they were was pretty problematic. Also, the guy who put in my flooring was pretty abusive toward his assistant and I was pretty uncomfortable with that. But the workmanship was very good. The quality of the flooring is great. I love it.

We had luxury vinyl plank flooring and carpet installed by Empire Today. We had some glitches along the way. I am getting ready to call Empire to come back out because it was a bigger room, so it had to be seamed. The seam is visible. It's right in the middle of the floor. They've got to make that right. It’s horrible looking in and of itself there. When we were supposed to have the luxury vinyl plank installed, they did not send enough of the product along. So, that was an ordeal because the person that was laying the floor said, “I'm not coming back tomorrow. I'm not finishing this job. I have other jobs I have to go to tomorrow.” So, I wasn't thrilled with that subcontractor.

This is my third time dealing with Empire Today and I’ve had the same experience as before, which was the reason I went back to them. The last experience just wasn't too good, and it was the second time it happened, because the installers didn't have all the equipment they needed. They didn't have the flooring and there was something else. It was always something. That was my experience with them last month and a couple of months ago, it was another flooring issue. But other than that, the person who schedules everything was always very professional.

Run! Don't walk! Empire promotes the cheapest flooring & carpeting ever! 3 months new, my carpet looks 10 years old & worn down! Not stain resistant per warranty. I tried to spot wash my carpet with a floor machine & the spots still show. I called the company to look at my carpet & installation, and told they me would send the fibers to Mohawk for testing. I received a phone call 10 days later telling me I bought cheap carpet & they would do nothing! I was originally told at contract signing that I had a 5 year warranty! This carpet is trash! I never expected my carpet to look this bad in only 3 months!!! I am disputing the money on my credit card. The kitchen flooring is ok, but inexpensive and acceptable. I am wondering if it will peel up and hold as I have been reading other flooring reviews now. I should have researched better ahead of time.

We had our basement floor done and the carpet in our stairs. The experience we had with Empire was flawless. They came when they said they were going to come. There was no lying about the contract. Everything was above and beyond with Empire.

The salesperson from Empire was great. The installation just took one day and the installers were very fast and efficient at getting it in. There was just a tiny spot on the old carpeting that was wet for some reason. They said, "If there's any dampness, we can't take it because of the other carpeting in the room." So, it ended up costing me over $500 to get somebody to come and haul it away. I don't live in the same state, so that made it more complicated. So, that was not good. They did give me some money back when I called. The installers were good at installing, but they weren't that helpful with the problem.

I'm a loyal customer to Empire. I have done work on my previous home and I was really happy. I had a good relationship with them. So, every time I need a carpeting or whenever I have something I needed which Empire can do, I always approach them. Their price and quality is good. The service is also good. They wonderfully done the carpeting. I was very happy about it. When I call for Empire, they will help you out right away. They will schedule the appointments according to my convenience. The teamwork is really great. It's a very good company to work with.

The sales rep was very good. After all, I spent $7,000 with him. We had to have a subfloor and the installer was so good. The floor was uneven, so we had to really think outside the box on how he was gonna handle the difference in the different levels. So I was happy about that. He worked right through the night because he got a late start. He came from Rhode Island to New Hampshire and then had to stop off in Avon, Mass. to pick up the supplies. So he was a real trooper and he got right to it. I had a 12-month financing, which was really helpful because I could spread the cost out. I wouldn't have done it without it.

Everything was great. They did a great job. The second time that we used Empire, it was only one installer that came out. It was a big job for that person because they do move some furniture. But luckily, we had moved the majority of it. I really like the carpet. I am a little concerned about the quality of the carpet. But we have a warranty so Empire will likely stand behind it.

After I talked to a couple of people, I liked the Empire Today salesman that came around. I had carpet put in three rooms and the installers were very professional.

I liked Empire Today's Affordability. The guy who came out that did the home thing was nice and professional, and explained everything to us. The people who came out to do the carpet were professional, but not so nice. And they didn't put the closet doors back on correctly.

If you're looking for something cheap and economical, Empire Today has the price. The installers were great. That's why I had them come back the second day.

The Empire Today guy that came and did the estimate called me. Said he was in the area. He showed up a little earlier, but it worked out perfect for me. And the two guys that did the work were on time and professional. Everything went great. I'm very pleased.

The salesman was wonderful and he explained everything. He brought a bunch of products and showed us the difference, told us the cost difference, and then let us pick out. I loved him. Also, I'm happy with the product. But I'm not happy with the installation. The crew all spoke Spanish and I couldn't communicate with them. They didn't tell me anything going through the process.

I had my kitchen floor done. I went to Home Depot first to see Empire Today's price. I wanted wood floors at first, but I couldn't. They couldn't do it because my kitchen floor was slightly uneven. It would be a giant project, and my house is 90 years old. So, I just went ahead and got the regular roll-out floors and it looks good. I'm satisfied.

They were able to install the carpet in a couple of days, whereas a bunch of other people were talking about a few weeks. The carpet is awesome.

The representative for my initial appointment never showed up. That was disappointing. It was before my furniture got delivered and I waited around but there was no follow-up. I reached back out to Empire and they apologized. There was a mix-up somewhere along the way. They connected me with Caroline, the second representative, and everything was wonderful from then on. She was very professional, timely, communicative, and very professional. We went through different options and she went through all the different pricing models. She was very detail-oriented and took the time to me to make my decision. Overall, it was a great experience with that.

I had used them before and I was satisfied with them. Also, when I checked with somebody else, the cost was a little bit more than what they were offering. I like Empire Today's product, as well. They did a very good job and they handled their stuff professionally.

The installation guys were good. They were very nice. The flooring is pretty. It looks just like real marble. Empire is a good company and they stand by their word. Their products are good. They're very helpful. They're not pushy. The workmanship is good. Everyone is very polite and professional.

The customer service seems to be pretty good. But I wasn't too pleased with the work done by the contractors. When they came, they didn't have all of the correct products, so they had to go back to the warehouse and get it. They kind of rushed through the installation. When the installers were supposed to come back, my husband stayed home, but they didn't show up. So I had to call customer service, and they said the work van broke down. But no one notified us that they wouldn't come.

They were prompt in scheduling an appointment. The fellow that came out was a good salesman and it was a reasonable price. He showed us what was reasonable, and we said we'll go with them. The workers were nice fellas and worked hard.

I went online and scheduled the free quote. One of Empire's guys came out and he was very knowledgeable. He helped out with all of our questions and everything we picked out, and then scheduled that same day. We went with laminate flooring. The installers did take one or two breaks, which was understandable. But they got it done in a pretty timely fashion. Then they did have to come back that second day to do the second room that we had. So it was fantastic. Overall experience was wonderful.

We got carpeting for the living room and dining room as well as for the upstairs bedroom, hallway and downstairs. The two young guys who installed it did a very good job. We were very happy with the selection that we made.

Sales, installers, equipment, supplies, all were lacking. No one spoke good english and we did not get what we paid for. The floor transitions were taped down and are coming up. Not good service, go elsewhere, as you will waste money like I have on flooring that is not worth the time and hassle experienced with this company!

We had Empire Today out about nine years ago, putting in some laminate in our kitchen and hallway. We were very happy with that so we went with them again. I got the darker colored wood laminate and the bill is one notch away from the most expensive. They put the flooring in our living room and dining room. Two guys and a girl did the installation and they were very professional. They didn't know English well but they were able to understand me and what I asked of them. They did a terrific job. It was fast and perfect.

They offered next-day installation and that sounded good to me, so I was happy. The carpet installation was pretty quick. It was two small rooms, so the installer got it knocked out within an hour and a half.

The salesman was excellent. The installers' work ethic was good. But I was a little disappointed that he didn't take all the furniture out of one room when he stretched the rugs. I'm afraid that a year down the road, they’re gonna be stretched out. We're gonna have some bumpy spots in them. But so far, it looks nice.

I purchased a condo and I was getting some floors put in. Empire Today came out and did a survey of the whole unit, and I only did my living room and the hallway. Then a couple of years later, which was just recently, I did my bedroom and the closet. It was quick and easy. I liked the first one, which held up very well. When they put the second piece in, I got the same design of flooring and it's great and works out well. People should see what selections they have as far as the flooring goes, if that's what they're looking for. They should go with them because I haven't had any problems at all with them.

NIGHTMARE!!! First they lied about the price. He sat here in my home and told me the competitor I had out here was “trying to sell me stuff I don’t need” (floorboards, subfloor) so their price was lower. But when they came out they then said I needed it and jacked up my price. THEY LIED TO GET BUSINESS then charged me for it. If they had any decency they would not have done that. Then they ran out of floor. The sales guy said he would try to get someone out the next day. Then they promised Monday. Then Tuesday. Then they promised they would work around my schedule and come after work Wednesday. By this point they have not told me the truth on anything!!!! They showed up a bit after 1pm forcing me to leave work to come home. Ridiculous. NEVER AGAIN.

We love the flooring. Everything was great. If anybody ever asks me, I would fully recommend Empire. It was a great company.

I had Empire Today install kitchen flooring and if you don’t move anything, it looks perfect. But I just bought a brand-new refrigerator, a stove and a dishwasher and the flooring is not exactly as detailed as everything else is. I just didn’t see it because by the time the installers asked me to take a look at them, everything was already back in place. But the installers were good and I didn’t have any issue with them. The quality of the flooring is good too, except behind the stove and the refrigerator.

I received a quote for new flooring. I had to request the quote in writing multiple times before receiving it. Once I had the price in writing I scheduled my installation. The installation team arrived and they had the wrong paperwork with a much higher price. They also told me that they would have to charge an additional $650.00 to remove the old flooring. That cost was supposed to be part of the quote I had. After nearly 2 hours on the phone trying to get the price straightened out they finally began work.

Although the floors are nice, I spent a lot of money and they left the edges around the staircase in my kitchen unfinished so you see the plywood under it and it lifts up. When I called they said I have to fix the stairs which are perfectly fine. It's the floor that's not sealed or finished and pulls up. Very dissatisfied. Plus I told them repeatedly to not call my work number because it's a recorded line not for personal use but they continue to do so. I would not recommend for the amount I had to pay.

The installation of our gray carpet from Empire was amazing. The installer was top-notch. I really like the color of the carpet. It's a nice, warm color and it goes perfectly with the room. Empire is very good and I will recommend it.

I got a carpet from Empire Today and the experience was very good.

9/24/22-This company is horrible. I noticed scratches on the flooring the day after installation (only visible with sun or very bright light) and they tell us it is our fault. The carpet installers damaged our walls and the flooring people had their van leak all over the driveway. They only want to offer $100 to compensate. I can't believe these people are still in business. I have provided many pictures that they try to ignore. Edit 10/14/22: They will tell you that they will contact you to work on a resolution but they will not. Edit 10/21/22: This company will not accept any blame. The salesman will promise you the world and they tell you after installation that what he promised is not available. Anywhere, including big box stores, would be better than this.

I like that Empire is very willing to work with you on the dates and prices. I kind of had certain things in mind before. So, I told the rep what I was looking for, and he brought what I was looking for and a couple of other things in with him for me to look at. I had three flooring in three rooms done. In the bedroom, I got carpet. In the living room, I got vinyl plank, and in my kitchen, I got vinyl tile. I haven't worked on the carpet much but it feels pretty good. I don't really know what vinyl plank was until I had it, and when I was moving stuff from the kitchen into the living room where the vinyl plank was so we'd have the kitchen floor done, I kind of scratched it by accident. I'm not really sure how to fix that, but other than that, so far, it looks okay.

I was pleased with Empire's cost and timeliness. Two people came for the installation, and they worked hard for long hours on the first day. They kept everything clean as they went and cleaned up after themselves when they left on the first day. Then, they came back early the next day and worked until late to get the job done in two days. They cleaned everything out, and everything was pristine when they left. As far as the new flooring, it's easily cleaned and I like the color.

The guy that came to my house made us feel comfortable. He made sure we understood everything. He gave his input but didn't try to persuade us. He guided us to where we wanted to go. I got the vinyl flooring in my kitchen and living room. It gives the house a fresher look. The color we chose goes with the cabinets. I like how it gives it more of a modern look. I thought the installation was gonna take forever, but I got off work and came back and it was done.

I chose Empire Today because the price was reasonable. The sales guy was great. The installers were supposed to be here between 8:00 and 8:30. They showed up around 9:30, and they didn't leave until close to 7:00pm. So, my understanding is that job was supposed to be 8:00 to 6:00. They cleaned up after themselves. However, there were a lot of nicks in our wood, and in our railings. We have somebody else coming out on Saturday to fix a few mistakes on their end. Other than that, our laminate flooring is easy to clean.

Everything with Empire Today was good. The gentleman did the job and it was very good. I used to be a carpenter many years ago, and I could tell the difference. The carpenters did it right. My wife's happy with the results.

It was great with Empire. It was a big selling point that they moved all the furniture. The salesman, Larry, explained everything and took into consideration what we wanted. We needed an extra thick pad, which is awesome in the carpet. He did a great job. George, the installer, did it the day that the hurricane was here. He was awesome. It was such a long way for him to go home. He came well prepared. What was so cool was that George put the furniture back exactly. He knew exactly where the furniture went when he put it back in ‘cause he marked a trim around the bottom that was not perceivable at all. I was so impressed. I'm blind, and I have a guide dog. Both of the gentlemen took everything into consideration.

I liked that Empire could do the work in my time frame. They installed laminate flooring and that was perfect. the quality could be better but it was good enough. It's very thin. It's 4.5 mils and I thought it was gonna be 6. Other than that, the installers were awesome. Everything was exactly as promised.

I did wall-to-wall carpeting of three bedrooms and a hallway. This was the fifth time over the last 20 years of owning the house that I used Empire Today. They've always done right by me so I'm pretty loyal. This time, the installers got there a little later. It was one of those 8:00 to 5:00 windows and they didn't come until 3:00. That's what you sign up for but that was slightly aggravating. Other than that, the installers were great and they did some mold removals. They were over and above. It was a pretty easy job for the installers moving furniture. When I did it 10 years ago, they were moving armoires. The installers did well and everything was back the way it was. It looks like a new house upstairs.

Empire was on time. They had the right carpet. They worked expeditiously. It was great.

I had vinyl flooring done and I had it in the living room, dining room, and the foyer. The person from Empire that came was very good and I felt he gave me a very fair price. Two gentlemen came approximately 9 o'clock. They moved whatever furniture had to be moved, which really wasn't a lot, but they moved it. They took up the old flooring, they put down a subfloor, a quarter-inch plywood, and then they applied the floor over that. They were here until about 8 o'clock at night. They got it done in one day. They were very professional and very respectful. I like the flooring's durability. I have two dogs, so my floors take a beating but these floors should hold up very well. So far, they seem to be fine. I also like the ease of cleanliness of it. They just you can vacuum with a small vac and lightly damp mop the floor and it'll be fine, and that's what we're doing.

It was my first time purchasing with Empire and the whole experience was very good. The salesman was very knowledgeable and I felt he was able to give me a good price for what we needed and was helpful in selecting the best product for what we were looking for. The installers were also very good, knowledgeable, very helpful, and very quick. They got done a lot sooner than I thought they would. My husband and I were both very pleased with the whole process. We had the luxury vinyl plank and it really looks nice. We are very happy with how it turned out. My husband just noticed the other day that one of the quarter rounds right by our refrigerator didn't look like they cut it quite right, but it's nothing major. You can barely see it. I would tell others to give Empire a try. I don't think they would be disappointed.

Man I am happy I did not see all the negative reviews. Jamie and Brian (father and son) were awesome. Always on time and very professional. They did a great job. Our floors and are beautiful. Always on time and worked all day. One week from start to finish. Again glad I did not see all the bad reviews.

We had a salesman from Empire Today come. He was a great kid. Our new flooring was awesome. The guys that did it were quick and clean and very professional. They knew what they were doing.

Empire did everything and they did it on time. I didn't have any issues once they were done. They have put in flooring in my two rooms before. So, I went back with them again. They installed wood flooring this time. They did the wood floor before, and they did the one bedroom and a hallway from it this time. I was satisfied pretty much. The installers were courteous. They didn't grumble and didn't complain about anything I asked them to do. The guy that came out before the installment was at my house for about an hour. I wanted the same floor that I already have that they have previously installed. It was fortunate enough that they had that in stock. Try Empire. I was satisfied with dealing with them.

A previous customer of Empire was already happy with the work they did and they recommended that I should consider this. We got LVP flooring. They walked me through the installation day and told me how that went. Everything went well. The guys did a great job. I would highly recommend Empire.

I had Empire Today's carpet before. I was really happy with the carpet. However, this time, I'm not so much happy. The installers were on time and it was tight. They were quick. However, before they even left, there was a piece of carpet corner coming up. I'm not sure what the padding looks like, but there are dips in the floor that weren't there before and I'm thinking it's because it's a padding issue. There is another area where the carpet is beginning to fray around the edges. It's not attached as well as it should be. I'm not crazy about the carpet, but that's my problem not realizing from the small sample exactly what it would look like. So, it looks more like office furniture than home carpet.

Empire Today had a nice salesperson and a good price. I got carpets from them and the installation took one day. It was pretty smooth. I like the flooring a lot.

Empire Today came out on a Friday night to look at my concerns. The guys who installed it did the best that they could with the information. But they completed it. I like the carpeting. I enjoy it. Also, the sales rep was very helpful, informative, and did all that he could do to support me and respond to my concerns. But I felt, at times, they weren't sure what to do. I went to the sales manager because I wasn't getting any response back from the local person who was responsible for my concerns. Had it not been for my experience with her, my viewpoint of Empire would be different. But I'm questionable right now, because she would never respond to my concerns until I gave her a rating on the mobile device.

Empire Today's salesman brought some samples and one of the colors stood out for us and that's what we got. My only concern was Empire has sales all the time, "Buy a room, get one free," and I thought I might have missed out on a deal. But we love the floors. They look great. I'm impressed with the stairs because we just had carpet on the stairs. The only thing is my dog hates how slippery it is. We didn't know that it would be that slippery. So, the dog's like ice skating everywhere.

We recently had Empire Today carpet installed in a couple of rooms. The installers were awesome. The guy vacuumed. The sales rep was awesome too. He was having problems with the internet here and he missed a line. So, he came back the next day and helped me move my slate off my pool table. They told me that it would probably be six to seven hours and they were done in four. They were fantastic.

We've had Empire Today install carpet in 2 different houses this year. We had a great experience the first time around, but in the second house, they installed trim that prevented us from closing the drawers to our banquette, they left a wooden accordion door outside which got rained on, and they refused to cut a channel in the carpet so that the sliding closet doors could be put back on. So basically, the floor looked great and was installed beautifully and professionally but they messed up a bunch of other things and refused to help come up with solutions to fix.

Had a whole house installation with carpet / hardwoods. Installation over 3 different occasions went fine. Product is fine and as expected. Installers did not have transition strips to complete project so said they would be back the next day. No show. We have called at least 10 times to get these transitions strips installed. Two occasions we got a call in the morning saying that we are on their schedule for the day...No show either time. NO calls returned ever! The product and basic installation is fine...but if you need anything after they leave...expect to never get it! We will never use the company again and advise no one else either!!!

The salesperson was very knowledgeable about the product and Empire’s third-party contractor came to install the carpet. It was great.

I had carpet and laminate installed, the carpet is great. The laminate is marginal. I had to have them back 3 times to put laminate in my laundry room, it was missed during the initial install and their subsequent visits. They did not speak english so when I told them what needed to be done they did what they wanted to do and left. My hallway is 1 inch lower than the rooms adjoining the hallway. The hallway base boards are ¼” above the laminate leaving an air gap. The installed the laminate transitions came loose after a day. I had them back multiple times to correct it and it would loosen again.

Empire got the job completed with no issues. They're fair, and they get on their own time. I had their business previously with my lower level. This time, they installed some carpet.

We've used Empire a lot. They have a quick turnaround. They're able to install quickly. I have always had great experiences, except one. My most current one was a great experience. It was rug installation. They were on time.

The pricing is good. Empire Today works with you. You could negotiate your prices. They’re not hard up for just one price. They're very professional as well. The guy told us he was gonna give us a good deal. He sold us a lot of love. I'm very happy. The installers came out like they said they would, knocked it out fast, and cleaned up very well. They worked hard. They moved furniture around if needed and put things back together. Whatever they’re making right now, they deserve to have some more.

The worst salesman and customer service ever. Empire to BBB that they were replacing my floor with the other choice they gave me. They lied. I was told they would give me $300 and baseboards. Like it or not.

Empire Today had a promotion going on at the time where if you paid for a room, you got the other rooms for a low price. But we did not go with that offer. The options they gave us on that sale were nice options, but we have kids and dogs. We had to get one that had more of different colors, so they won't show too many stains. We had to get a higher quality one. The representative was very thorough. We spent an hour with him and everything sounded good. The service was good and the installers were nice. They got everything done fast. We love the carpets.

Empire Today has the quality of floor that I wanted and the price was right. I got three different quotes and Empire Today's was the best quote. I have hardwood floors in my house, and I wanted to match the hardwood floor, so I chose a hardwood laminate. The guy that installed it did a beautiful job. He got here about 9 o'clock in the morning and was done by 5:00. So far, so good. I have portable dishwashers, and I rolled them across it. I mopped and cleaned it. Everything's held up beautifully. I wish they would have been able to do my bathroom but after they helped take off the flooring that was in there, the flooring underneath was wet. They didn't wanna mess with it and that was fine with me because I didn't wanna run the risk of the floor getting warped or damaged.

Empire Today was prompt after I contacted them. The guy that came out was professional. He put the carpet down well. I'm loving my carpet. My room looks so much better. If I ever need anything else, I will be contacting Empire Today again. I've given the card of the gentleman that came here to a couple of my relatives and told them that they did a wonderful job.

I spend $20,000 on laminate flooring for my entire house, purchasing what was allegedly their best flooring. The salesman assured me that I would not need new subfloors, which was not the case. This added to the end cost. They used peel and stick quarter round which peeled up in multiple areas within 1 month of installation. When I contacted claims with pictures, they labeled it as "site damage" but couldn't explain the criteria they use to determine what actually constitutes "site damage". It was not "site damage". It was a direct result of substandard materials. Essentially they would not cover it under the warranty that I purchased. Their customer service and claims is deplorable.

Empire Today did what they said they were gonna do. They were right on the ball and got it done fast, clean and nice. They picked up after themselves as well. I like that I could take a dust mop to the flooring and get the dog here instead of on my carpeting. I am happy.

The young man with Empire Today was very informative. He got me in the right direction. I have a big sectional down in my basement and behind it, there's no baseboard. He told me that was gonna be a problem because I don't have a baseboard to tack that carpet down. But the guys that installed it did great. They made it look good. You still can't tell. The carpet looks nice, but I probably should have picked up another carpet - something that's more high traffic. I see it’s getting a little dirty already.

The person that sold the LVP floors and carpets to me didn't tell me that we had to take down all the bunk beds, the bookshelves, etc. He said, “You don't have to do anything. They’ll do everything.” The next day, when they came to install the carpet, they saw everything that was going on and left right back out. I was expecting for my floors to be there. I had to wait another month and a half to get my floors done because I wasn't in town and couldn't take down everything inside my house. The person who's selling needs to be in line with the people who are doing the work.

I had carpet put in by Empire Today. It's been great.

Cannot say enough good things. Came when they said they would. Polite and professional. Were very careful moving my furniture. Did a beautiful job on the flooring and carpeting my stairs. Matched the floor trim to my wall boards. Cleaned up completely. Walked me room to room when done for my sign off. Stayed until almost 9p so they did not need to come back next day. Edwin and Edgar get 5 stars for the job they did.

I had carpeting in some parts of the house and laminate flooring in other parts put in by Empire Today. The carpet part is almost perfect and I'm happy with it. My complaint is with the laminate flooring. There's this one section where it looks like some of the edges aren't meeting. In the last couple of days, I am noticing that in the main entryway of my house (from the living room going the way through the kitchen), there's a row of some of the flooring that seems to be collecting a great deal of dirt. You can see dirt and dog hair collecting at the edges of what looks like a board. But for the rest of the floor, it's not doing that anywhere. The whole reason for putting this flooring in was to have cleaner floors but now I'm trying to figure out how to get it cleaned and keep it clean.

I set up an appointment and a guy with Empire Today came out. The carpet color I wanted at the time was expensive. They ended up calling me when they had a special going on. I did it then. They could throw in another color, but it's good. The installers were on time, got the job done in a nice amount of time and cleaned up everything. They also communicated back.

Empire Today has a good salesperson. The installers installed the carpet in less than three hours. There was no furniture to move because I was just moving into my home. They did their job. The color of the carpet matches the walls that were already painted inside of the house I purchased.

I had a very good experience with Empire. However, their scheduling department needs some work. A few times, they said they were going to come out on a certain day. We watch a couple of dogs, so we were trying to get things in order for that. But then, they didn't come, and then I called and they said, "We changed it to this other day." We had that happen three times. Whenever I would call and ask, "What's going on? They were supposed to be here on this day, and then you guys changed it on me." Nobody really knew what was going on. They did not seem to work very well together as far as the scheduling people. They were all very nice, but they weren't on the same page. As far as the work, the work was beautiful once they got here and did it.

I had rug, carpet, and some vinyl tiles installed and the flooring meets expectations.

Empire Today had the flooring I liked. We had them install the flooring in the entire house.

The installation of our laminate went very smoothly. Couldn't be more pleased with the new flooring. I'd recommend Empire Today.

The gentleman who came to give me the estimate was very upfront about the price. He didn't try to gouge anything or paint any rainbows. He also didn't try to force me into anything. Once I told him that that was too expensive for me, he told we we could look at some alternatives. He didn't make me feel bad about not being able to afford. He asked what my budget was. We went from there and were able to pick some nice carpet. The installers were good. However, I didn't like that they didn't give me a window of time that they were coming out. I was waiting around all day, and they ended up not showing up until 2:00 or 3:00 in the afternoon. It ended up going late into the evening, till about 8:00 or 9:00, before they were done getting everything installed. Other than that, they were professional and got the job done.

Good luck getting someone to come out to an appointment you scheduled. I went online a few days ago and scheduled an appointment for today, Sunday, for a window from 3-5. I get an email an hour before my window starts stating my appointment has been changed to Tuesday from 3-5. I call to inquire. I am told the agent did this because they were overbooked, and I have to keep Tuesday, which I did not book, does not fit my schedule, and I had already altered my schedule for today to accommodate the agent that was supposed to come by. Basically, I got stood up, and I had no say in what they booked next for me. Just got an email from them as my only notification they weren't showing up. Left a bad taste in my mouth. Who does business like this? The company cancels the appointment you scheduled and made arrangements for and cancels on you and books another appointment without your say to see if that one would even work for you. No thank you.

We looked at Tile World or Carpet Exchange and the cost was way better with Empire. We purchased carpet from them.

Empire did some work 10 years ago on my kitchen. I had a wood panel done recently and I like it. As far as my surround sound system goes, the sound is much louder. It's a good acoustic. It's not being drowned out by the carpet. Our experience this time with the installers was good. The previous time, they had a lot of issues. They got it down a year before. But this time, the installers came on time. As far as cutting it, did a good job, and everything along with the baseboards. They were very professional. I was very impressed. The communication between the installers and the customer needs to be a little bit better though. Other than that, they did a good job, they came out as they said, did it all in one day, and they were gone. It was very seamless.

The last time I used Empire, I had the whole downstairs done with laminate. This time, I got the vinyl flooring for one room, and the lady that came here, Shonda, was really good with me. She helped me a lot. The installation went well, and the flooring is good. Overall, I had a good experience with Empire, and I'd recommend them anytime.

The Empire guy that came out and showed me the samples was really nice. The installation of our carpet went great. I love it. I would recommend Empire. The only issue that I had was when the guys came out to install my carpet, they ended up turning on my emergency heat and messing up my HVAC system. I had to pay somebody to come out and fix that. But Empire Today reimbursed me for that amount.

I had laminate wood floors put in and the installation was a one-day job. We had an issue where one of the seams from two pieces didn't match up correctly and there was one spot where it bubbled up. We called them and they replaced it. But their rep definitely sold the product above what he should have. He told us it was scratch-proof and there would be no worries with anything. It's not so much scratch-proof because it will scratch. We might have kept looking if we thought this was what it was gonna end up being like.

I had some carpeting done for a second home, and it's very good.

It went great with them. When the salesperson came out, I told him I didn't want the installation done the next day or two because I was having the painters do the walls. I wanted them to paint before I had the new floor put down. They waited and came t a good time. The installers did an excellent job. We got laminate for the kitchen, dining room, hall, and three bedrooms. We also got carpet for both the sunroom and the den. The floor looks beautiful and the people were fantastic. I have a friend that bought a house that she was gonna have the floors redone and I told her, "Go with Empire. I had fantastic results."

Empire could come a little sooner than another company we looked at. We also got a couple of discounts with Empire for being a veteran and a second-time user. We had them install vinyl flooring and it met every expectation.

I cannot fully express the horrible experience we have had with this company. They promised the job would be done in 1 day. It took 4. They were never on time and the last day stayed until 11 pm. They left the house a mess and the job looked horrible. Gaps between the floor and door jams, scratches on the new floor, chipped paint on the walls, missing moldings. It took over two weeks for anyone to call us back to fix the problems. We called multiple times and got multiple reference numbers about our case. It was ridiculous. Now they finally send someone out to fix things and the worker claims he told us about the issues. Lies! They packed up in such a hurry. They didn’t have time to tell us anything. I would never recommend this company! Use them only if you want to waste money, time and energy for horrible service.

Do yourself a favor and save money, do not use this company!!! Our carpet is less than a year old and it looks like it is 10+ years. The carpet is matte down and worn. We have warranty on this but I need to have it professionally cleaned and pictures taken before they will even consider warranty. 1. You can't see matted down carpet in pictures and 2. I don't have $500+ to carpet clean 3 bedrooms, hallway and living room. Their warranty, that you pay for, is a JOKE and their manager is rude and unprofessional, no help at all! We got midgrade carpet and it looks terrible, carpet from Lowe's wears better than Empire. Also, their buy 1 room, get one for $50 is another JOKE.

We got the laminate tile from Empire Today. We love it. It looks better than I thought it would. The flooring also got done faster than other companies could. The rep was also great. We loved him. He was super friendly and wasn't pushy.

The Empire sales guy I worked with was awesome. He was the best person I have spoken to in regard to sales. Listened to what I needed and cut straight to the chase. He was very honest and personable. The rep helped me pick out the color and walked me through. He brought all the books in. The guys who came out and did the carpet were great, too. They moved some stuff that I probably should have moved by myself. But since it's just me, it was a lot harder. They put it all back and they worked quickly. The carpet really looks good. Color's great. I would totally use Empire again if I needed my carpet or anything done.

Paid downpayment of $1400 for carpet, moved all furniture out of rooms. No one showed up x 2 different days. Asked for a refund. They still have not given a refund and it's been 30 days since canceled. Their customer service person said they have no record of us paying a $1400 downpayment. Stated we have bank records which verify they were paid. No refund yet. Next step is getting a lawyer.

I had a seamless experience with them. Once I picked up the flooring, the tech installed it. There was a check verification process towards th eend that could have been done a bit more smoothly because the installer was on the phone with the processor but that had nothing to with the installer. Other than that, the installer was great.

I ordered carpets for all bedrooms and my living room and linoleum for my kitchen and laundry room. In April, they put down my kitchen floor. They put a subfloor down and tiled over it, then my dishwasher went. A repair guy came out to remove the dishwasher, and he couldn't get it out because Empire put the floor up too high. I can’t get the dishwasher out to get it repaired or get a new one, and I got to wash dishes every day, which is ridiculous. I’m not real happy. They have done nothing, and I’m waiting for somebody to get back to me. On the other hand, the carpet install was fine. I had one room installed so far.

I'm satisfied with everything and everything went nice. The installers were nice, quick and firm, and they cleaned up when they finished. They showed up and left on time. The carpet is nice as well, and I got a lot of compliments on it.

I really liked the Empire sales guy. He had come out and given me a quote, and then I had another large expense, so I had to put it off. I called again years later, and he came out and he was just wonderful. The three gentlemen that were there for the installation were professional and polite. It was a great experience. I absolutely love the carpet. Empire also stood by everything they said. They were there when they were supposed to be.

Empire Today's sales rep was very polite and helpful. The installers did a beautiful job. As far as the product, the cleanup is perfect.

We were very pleased with the carpets done. They did a very nice job. It looks good.

The gentleman from Empire who came was very professional, very helpful, and took his time going through the samples. When the guys came to lay the carpet, they did a very good job. I liked Empire's pricing. It was better than anybody else. The only thing is the door rubs against the carpet. So, it's not shaved, but other than that, the quality is excellent.

They brought over a lot to look at and we saw what we like. We got luxury vinyl plank and the installation went very well. We love it. I recommend Empire highly.

I really enjoyed working with Empire. I was doing some searches online and Empire came up and they were the first to get back to me with a quote and actually send out a sales rep. Then he worked with us. It seemed that he was giving us pretty good deals and discounts to be able to do what we wanted to do. Empire said the work would be done in two days, and it was. They worked fast and everything looks great. We haven't had any issues with the flooring. We had our kitchen, laundry, and bathroom area redone. We had the carpet removed from our stairs, and then they put down some kind of paneling to make it look like wood. We're gonna need carpeting and stuff done in the future, so I plan on calling Empire for that.

I had a kitchen floor installed. I'm very happy with the product. I've had friends come over and they like the floor. I also like it very much.

I bought vinyl flooring from Empire Today and I love it. It is very easy to clean. I was really impressed with the sales professional. He was able to come to my house within just a couple days of me calling. Also, there were two gentlemen that came to install the floor, and they were in and out in about three hours. They did such a great job.

The purchase process was great. Empire was pricey but I would have spent a lot of money even at the regular carpet store. The installer did a very good job.

I got carpet from Empire and it met my expectations.

During installation, they ripped up our existing rug and started to install the rug they brought in one room. We let them know it was the wrong rug, but at that point, they said they would just put the rug in. They did and then they came back two days later to rip out the rug that they had just put in to put down the correct one. But I would have kept the other rug if Empire took the price off, but they didn't seem like they wanted to so I told them to put the right rug in. Other than that, the installers were great. They were very good at what they did and they were very clean and neat.

They did a vinyl tile and laminate flooring and they got it done in a day. It was a good job and they never bothered me a bit.

I like the product from Empire Today. It's great. The installation did not go well. They were supposed to come two days later. But they didn't come. They called the morning of and said the carpet was not in stock. That was supposed to be done and then the very next day was supposed to be the hall, which was the laminate wood. We went round and round about that.

When the salesman came here, he was very polite and he was somebody I could really work with. Also, it was within the price range that I was comfortable with so we went ahead with Empire. We had carpeting installed for three bedrooms and the installers were nice and very courteous. One of them didn't speak as much and he did the bulk of two of the rooms. I liked his work a lot better than the other gentleman. The other gentleman did the master bedroom by the doorway and it seems a little off.

I like the service. One time, the guy showed up to put one carpet in my son's room and I thought that he needed more assistance, but he showed me that I didn't know what I was talking about because he did a wonderful and quick job. He moved the furniture, too. That was surprising. It worked out well for me.

There were some challenges, with everything being in its place. When the guy came out to start the process of pulling the carpet and installing, we had to wait for the office to get everything straightened out. Then, we saw that we had a bill for something that we shouldn't have gotten a bill for, so we got that straightened out as well. But the installation was okay. They did a good job on the carpet. We just had some dings on our furniture that we didn't appreciate. We saw some light deep scratches on the dresser and the bed wasn't put back together correctly. We had to have someone come and redo the bed altogether. And there was a ding on one of the bedroom sets my mom bought. It was a brand new set.

We had sheet vinyl flooring put in our kitchen and dining room. The installation went fine but there was one minor error. The first time they came out, they brought something that didn't look like what it looked like on the computer, so we changed it. Then, they came out and installed it. It was no problem. We like the new flooring a lot.

They had samples of luxury vinyl plank and carpeting and they measured the room I was having done and gave me an estimate of what it was going to cost. The installation went fine. The luxury vinyl plank was installed faster than the carpeting. Everybody cleaned up after themselves and asked me to make sure I didn't see anything that was awry. The quality of the product is excellent. I got luxury pad for the carpeting because I wanted it nice and plush. I love it. Everything's great. I was very happy.

Purchasing was fine but the installation of the carpet was a nightmare. The installers themselves were very nice but they had to come out multiple times because the measurements were incorrect each time. They finally got the measurement right and the stair runner was installed. When they installed the vinyl plank flooring in the basement, that was excellent. But I would not use them again for the carpet. But the quality of the product is good. I thought the padding would have been thicker but it's a stair runner and it's fine.

The cost was much better with Empire. I purchased LVP, plank tile, and carpeting. The installation took two weeks. I did the first floor first, where I replaced all the carpeting with the LV planks. That took a week. A few months later, I did the second floor and that was another five days. I was disappointed in how the tile was put in the bathrooms. It didn't look as good as I expected it to. There were limited choices of what kind of tile flooring they provided and I was looking for something with a more solid color. Instead, I wound up with a marble-type floor which wasn't what I was looking for. Other than that, the quality of the products is very good and I'm very pleased with it. I like that the LVP is waterproof so if ever I have a water leak, it's not going to get ruined. I also like the look of it.

You would do better dealing with a local company that has better customer service, quality, and selection. I bought carpeting for two bedrooms. The installers worked really hard. They were very courteous and polite. The quality of their work is fine. The cost of the product was a little bit less than with other companies but the quality is inferior. They had a severely limited selection of carpeting to choose from. Because I was trying to get this done quickly, I went along with whatever they had. But I was disappointed that they did not have more choices.

Everyone we dealt with treated us very kindly, with great respect, and with a very positive concern for what we were needing. Also, Empire was one of the few companies that would take on a small project as we had. We were delighted with every aspect of our contact with them. They installed linoleum in the bathroom and we like it a lot. We'd recommend Empire.

Empire was able to get it done sooner and the new carpet has been good so far.

Empire Today came out for the estimate quickly. The gentleman who came and did the consultation was very knowledgeable. He helped explain for us to understand all the options that we had. The company that contracted with Empire to install the floors was very friendly and answered questions. Everything they had to do was quick, so it was a good experience. We did half carpet and half laminate. The only thing was there was something I did not know about the laminate material. If I would have known, we probably would have went with a vinyl.

We painted in the room in preparation of getting the new carpet we purchased from Empire. When their reps came in, there were machine equipment scratches in the paint that showed through white and through the blue that we had painted. I contacted someone and they asked if I could get an estimate of how much it would cost to fix it. I told them I painted it myself, so I went through and I painted it again over the new carpet, which is what I was trying to avoid in the first place. He then asked if I would agree to $100 as pay back not only for the paint, but also as compensation for the headache of having to do all that. I agreed to that but they haven't sent the $100 and it's been quite some time. Other than that, the carpet is great.

I did carpet and padding in my family room through Empire. I like the price. The sales representative broke things down to layman's terms as far as what the padding was compared to other paddings, what the carpet was as far as threads, and what the Scotchgard was on it. She even did the same as far as the laminate floors that I did look at but my wife and I didn't want to do it at that time so we just did the carpet and we’re extremely happy with it.

The Empire sales guy came out, and he was very nice, knowledgeable and helpful. The installers were fabulous, very nice, very friendly, very efficient, and hard workers. We bought a brand-new refrigerator and when they pulled it out, it must have tipped and it hit our two-tiered countertop because the dents line up. They weren't there before, and that was kind of hard to resolve. I did take pictures and sent them immediately. There was a girl named Amy who was responding to me, and then she stopped communicating. The sales guy told me who to go to. I dealt with Ben, and he did resolve the issue. I don’t expect a new refrigerator and a new door would be way too expensive, but we did agree on a dollar amount.

The installers communicated good and they handled the furniture with care. I had carpet installed and I like it.

I used Empire before and they had a good promotion. I recently had them do my flooring in all three bedrooms and the stairs. Their sales rep was wonderful. He was helpful, nice, and patient. The installers came by, introduced themselves, and did a fine and clean job. I like the color and the design of the new flooring.

It went very well with Empire. They were very responsive. The sales rep came out with a lot of products and was able to answer any questions I had. But I could tell that they were trying to sell the product right there and walk out of there with a contract. It would have been nicer to feel like we had time to talk about it and they didn’t really give us that feeling. Also, the installers could be a little more careful. They marked up my wall in moving the furniture. But they showed up when they said they were going to and got the installation done really quick. The product is wonderful. We're very happy with it. I would recommend Empire. I’d suggest getting a quote from them and trying not to let the sales tactic intimidate you.

We had Empire Today install carpet all over our home. When the salesman came to the house and showed us the carpet and we decided, he said he would be the person in charge of everything along the way. When I called him afterward to follow up on something, he was rather indignant about the fact that I called him. He said, "No, those are things that you have to call whether it’s Dispatch or Planning." He was the salesman that was supposed to handle everything.

We've used Empire a couple of times in Massachusetts. We liked the person that we had worked with beforehand, and everything was pretty good so we never had any issues. This time, we're looking to get a couple of bedroom rugs put in, and somebody's supposed to come out Saturday to give us an estimate. We would refer the company.

We got some vinyl flooring from Empire Today, and then we did the living room and the hallway. Their rep showed all the samples and talked about the durability and the wear and tear and what we could expect and not expect from the product, and he seemed to be pretty thorough and knowledgeable about his products. The installation went with no real hiccups of any kind. The installer got it done and answered any questions that we had. He was professional. Everything's good. The product is held in place. I would tell others that with Empire, they would get a good product in a very reasonable time for installation.

We bought a carpet from Empire for our bedroom and before that, we bought flooring for our living room too. That was a while ago and the product has been very good. The technicians who did the installation were great. They did a wonderful job. I took the bed apart but they moved everything out of the room. When it came time to put everything back, they told me, “Sit down.” They put all the beds together, the mirror back, or the dresser. My carpeting is beautiful. I’d use Empire again. I use them all the time.

Empire's sales rep was very informative. He really helped me narrow down the decisions when it was between two choices to where I couldn't decide and gave me the pros and cons. He was really kind, honest, not intimidating, and not high-pressure. I felt that the product was good. I got carpet with padding. The installers were wonderful. They were very quiet and were like a pair of worker bees. I am still amazed that the female who couldn't have weighed more than 100 pounds was swinging those tools and getting that work done just as hard as the male was.

We had wood flooring installed in our home. Empire's price was a little bit higher than other companies but their products had better quality. I also liked their professionalism when they came in to give us the product information.

We got the vinyl flooring put in every room of the house. When the installers came in, they worked pretty extensively and in a couple of days, they were finished. The flooring looks great and I’m totally satisfied. Empire did a good job and the price was reasonable.

Empire was reasonably priced. I got new carpeting and they did a very nice job on the installation. I was very pleased that they moved everything and putting everything back where they were. They were also friendly and on time. Everything went extremely well and I'd recommend them to anybody.

When Empire's rep came over, I found a sample of a vinyl tile that I liked. He was thorough and he answered all our questions. He was very informative, brought all the samples in, and showed us what they would look like. I found a sample of a vinyl tile that I liked and we ended up closing the deal that day. The installers were also all right.

We put in vinyl laminate in our bedroom and the installation was good. We really like our new flooring and we'd recommend Empire Today.

I purchased hardwood floors recently from Empire Today. I picked out what I wanted and I’m satisfied with it. The installers did an excellent job, too. So far, I gave Empire two different projects in my house to do my living room, dining room, and family room. So, I feel that they should give me some type of discount to do a future project.

We got new flooring from Empire Today and it looks good. It's easy to clean and we're very happy with it. They installed it in one afternoon in one room, a loft area and a hallway. They were professional and they cleaned up behind themselves. We will use them again.

I love both of my floors. For the Empire product and the person that installed my floor in 2009, I have absolutely no trouble with it other than it needing a good cleaning. My floor in the kitchen is also beautiful. I got the product I asked for but I have gotten shoddy customer service. Also, the installer that came cut the trim on my doorframe. I had just put up brand-new trim and measured it with a piece of my living room floor that I bought from Empire in 2009. I talked to customer service. She was a lady in Nashville and we had a very heated discussion. She told me to quit talking over her and that she would void my warranty.

I got the hardwood floors from Empire because their prices are reasonable and they installed very quickly. I had the installation done in two bedrooms of my home in Florida, Wellington and the process was very easy. The flooring's color is oak and I like the style that they had. I would highly recommend Empire, which I have.

We had some kitchen flooring put in but the guy left some little strips. Then, there was tile that was all messed up and the grout was coming out. When I asked him about it, he told me that that he left them there until the carpet got installed. They knew, at the time, that we were discussing to put new carpet in each bedroom too. A month and a half later, we had the carpet man come out here. He telling my husband that he couldn't fix that as he didn't have materials. The guy showed me that all they were here to do was do the carpet and that no one told them that they were going to have to fix what the other guy left. So, I had to call Empire and I had to send some pictures of what I was talking about because they didn't really know what they had left. Then, Empire sent someone out here to fix it like we wanted it.

I did Empire's luxury vinyl plank in a high-rise condo. It's waterproof and it doesn't stain or markup. So, if I have a leak, it’s not going to affect people below me. It's very sturdy and we like the colors. It was reasonably priced, too. The installation went in real quick and easily. The Empire contractor did a great job. I called Empire's customer service about three days later. I noticed there was a scratch that went on about four planks when they moved furniture back in place. Within two days, somebody was out here to replace all the vinyl planks with new vinyl planks for me. It was great. There was no extra charge, and the person left me the remaining box in case something ever happens in the future.

The installers from Empire were good at doing their job. They spoke a foreign language, but luckily, I speak it too. So, it turned out very well. Overall, Empire does a good job. Call them.