Empire Today Reviews

We had a better experience with the sales consultant from Empire. We purchased LVP, carpeting, and laminate. They did their services on the main level of our house and in the basement. On the installation day, they came to do the LVP first. The installers were not professional at all. They were complaining the entire time about the product and the location that they had to put it in. They were here for a total of seven hours. Then, upon completion, when I did the walkthrough, the work was really bad. The cuts that were made along the edges were really choppy and not straight. They didn't finish putting the cord around down, and then they left debris on top of the original flooring. So, in some spots, you could feel solid pieces of wood or something underneath the new floor.

The quality of the product at Empire Today is better, and they matched the price of the other quote. I got my carpet replaced to luxury vinyl plank in my main rooms then I got new carpet in the bedrooms. The process went well and I love my new flooring.

The salesman did a very good job but I wasn’t very happy with the people who came to put the carpet in. They did not do a good job moving my furniture. They scratched the walls. They had a hard time putting it back together. I was totally unimpressed with the installation. I don't know that I would use Empire Today again because of that.

The selections were cool. However, I wanted a different color, but Empire Today didn't have it. But what I got worked out fine. The quality is fine for what I paid. The installers were professional, on time, and respectful. They also called me ahead of time for my appointment. They did a great job.

I purchased carpeting and hardwood for my upstairs. The installation was very good and I could not be more pleased with everything. I highly recommend Empire Today.

Empire Today did carpet installation for us. The reps were awesome and the carpet looks good. I would recommend them.

A lady from Empire Today came in and was very professional. She showed us the carpet samples and tried to match them with the carpet we already had. It was a good fit so that was what we picked. They installed that morning and it was a very quick installation.

We called Empire Today and made an appointment for them to do work on our house in Hunter, New York. They did a fabulous job. They brought us a new wall-to-wall carpeting. Then we hired them for a job in our New Jersey home. That was wall-to-wall carpeting and some hardwood flooring. They did a fabulous job with that as well. Both crews were very knowledgeable and good workers. The quality of the flooring is terrific. Our experience working with Empire was very positive. Their calling system is very professional. People get back to you right away.

I got luxury vinyl flooring for the whole house from Empire Today. It was good quality. The installation was quick.

We had carpet put on our stairs and the basement two months ago. The installation was okay, but I did not like that they cut my carpet face down on my driveway. It didn't cause any damage, but they should have put some sort of protective thing down. Luckily, I didn't have any oil stains in my driveway. However, the biggest issue I’ve had is the adjustment on the price. Apparently, a manager called me back. He texted me and said he would take care of it, but he did no follow-up. I ended up having to do all the follow up on my own and that was the most frustrating part. In the end, the price got adjusted by Empire Today's online sales team, but it was a lot of effort and stress on my part.

We did the living room and a hallway in March, then we did another bedroom in April. Installation was very fast. The first time, it was done in one day. The second time, because it was only one room, it was half a day. They were very efficient. They were also very friendly and they did a good job, except for a minor thing. However, they came over and fixed the problem and everything is fine. We're very pleased with the flooring. It is excellent.

Anybody could get a hold of a tech because Empire Today did good. If something's not right, the guy will come back out and make sure it's right. The company messed up on the rug three times, and they finally got my right rug to bring out. I made the guy come back out, and I showed him what I wanted. I said, “This better be on the truck when they come out here this time.” They brought the carpet out and everything was out in the hallway so they could install it. The workers took their time and laid it in a couple hours, and they were really good. They were really nice, sweet and courteous. The carpeting is also pretty good, and I like it.

Empire Today came out and did a demonstration. They showed me some different samples. But I already knew what I wanted. I had waterproof vinyl flooring installed in the entire house. So far, so good.

We had tile and it was uneven, so we needed new flooring to even it all out. We got a certain flooring that looks like wood, but it's not wood. It clicks in place, and Empire Today said it had a lifetime guarantee. I told my mom we should have shopped around because the price for these floorings was way too much. My niece got the exact same flooring and installed it herself at $4,000 cheaper. Other than that, install day was great. They finished in two days, but on the first day, they got a lot done so fast. The new flooring is beautiful, and it's so much easier to clean compared to what we had.

I wasn't happy with the floor they installed in my kitchen. They put something against my baseboard for the floor to expand and shrink and my ugly baseboards are showing as pieces they put next to it. Also, they were going to tear out the linoleum at first and then they said my floor is so strong, they’re gonna put it on top of the linoleum. But there were two holes in the linoleum and after they were done, you could feel where it sunk in the places that had the holes. It took about three weeks for them to come and fix it.

I had a very bad experience with Empire and I have been fighting with them since May when I got new floors. The salesman that came out really sweet-talked me and convinced me how great the company was. I went with them and I loved everything I picked out. The salesman told me he gave me a good price. I was very angry with the salesman because while he was putting it on his computer, he had told them I had heavy furniture and that I needed at least two to three people to help me. I live alone and I'm 67 years old.

We had Empire do our house in California when we lived out there and we were pleasantly surprised. We called them this time to do the carpeting in two bedrooms. The installers showed up and got things done really quickly. It didn’t take them long at all. They moved everything too. They were polite and professional. They did a good job.

The sales rep I had was awesome. She came on Mother's Day in the morning and was right on time. She was super thorough and we spent a long time going through the different options for everything. The installers put in a vinyl floor upstairs and they were here on time. They worked all day, came back the next day, finished up, and cleaned up. Everything was perfect. They moved all kinds of furniture and exercise equipment. It was really good. No problem. I love the flooring. It's very easy to clean. The experience with Empire was quick, easy and efficient.

We bought luxury laminate flooring from Empire Today and we love it. The quality is good. But we have a couple of dogs and with the design I purchased, sometimes, I have a hard time telling whether something is dirt on the floor or just part of the floor. Other than that, the installation took about three hours because the installers were initially going to put the flooring over the other floor and decided it would be better if they took it up. And they found out that there were two other layers under the floor. But they got that all up, evened everything out, and got the new flooring down. The gentleman we dealt with was very professional even though they got a little frustrated when we found out there were two other floorings underneath. But they were so nice about it and they did a wonderful job.

Our sales rep was good. We ended up getting hardwood flooring for my downstairs and the laminate flooring for the bathroom upstairs. The flooring was installed by Empire. The installers took much longer downstairs than we expected but they did a good job. For the bathroom, they did fine. There was only one thing I didn't like. I also did the hallway upstairs with hardwood and they came and took the rest of my material. I didn't really appreciate that. Overall, it was okay and I like the flooring a lot.

The installation of the laminate flooring went well and we like the product. I would recommend Empire Today.

They gave me lots of options for the flooring. I did carpet and laminate floors and the installation was great. The guys were awesome and the quality is fair for the price, although I could have got a better deal.

We had Empire install carpet in three of the rooms and we had hardwood floors in the front room and hallway. The whole experience was very good and quick.

Empire Today did a great job, although they were a little overpriced. We needed it done in a limited amount of time and they were able to do it within a week and a half. The installation was done in one day and the installers were excellent.

I had carpet installed in the steps on my hallway. The experience was very good and professional and the new flooring is great. I would recommend Empire Today.

Empire Today had the carpet that we liked, a Berber, and their price seemed fair. The installers came in, tore out the old carpet and padding, installed the new ones, and moved the heavy pieces of furniture around. They cleaned everything up. They did a good job. It took four hours.

The sales rep was very nice though we were not given much time alone to discuss whether we wanted to make the purchase. We knew we were in the market for new carpet but we wanted to talk financially to see if we were ready to commit to such a large purchase, but she was just there and saying that maybe we'd need a few minutes to discuss it. She stepped out to her car for maybe two minutes and then was right back in here. From a sales point, the whole thing is to not give people time. We got new carpeting and our billing was simple. We didn’t have any problems with Empire Today.

The installers were wonderful. The customer service rep was as nice as he could be.

There's just one glitchy thing and that was that the installers had to cut the carpet in the front yard and left a lot of pieces lying around on the grass and the porch. They didn't clean that all up when they left. But other than that, my experience is good. My husband loves our flooring and he lays on it all the time. It looks great too.

The quality is much better than other brands. On the installation day, I was called ahead of time. The tech told me the estimated time that he'd be here. Everything went well and they were very polite. The flooring has improved the look of the home in general. But the kitchen flooring has really made it stand out. I would recommend Empire. They are a company with longevity.

The installers put everything back the way it was. The flooring is of very good quality. If I need Empire again, I would call them.

A knowledgeable rep showed me samples and talked me through it. We talked about pricing, then we did the installation. The techs did an excellent job. I'm definitely pleased.

Floor was installed last year. Started cracking and coming up just over a year later--so warranty had expired. A guy called us in Feb to offer us a discount on future floors. I told him, "No thank you because the floor started coming apart less than a year later." He was nice and apologetic and said we should contact the warranty team to see if an exception could be made & transferred me--it was HIS idea that maybe something can be done to help us. The person we got transferred to said they had to escalate up to find out more. Okay no problem...We never heard back. I then got an email saying they have attempted to call me so please contact them...so I did. The woman who answered told me the case had been closed (I had gotten the email literally 2 hours before calling).

I like Empire. They had a couple of guys get the floors leveled clean. It was the best teamwork that I've ever seen anybody in any other company. The quality of the vinyl and carpet is very good. Were were very satisfied.

I have a main house and an in-law apartment so there are a few rooms that got carpeting and we've been using Empire Today for that. The experience from the sales guy down to the guys they send over do the installs are great. We get the job done quickly and there's not a lot of waiting to get the stuff done. The quality is perfect and I have no complaints. On a list of 1 through 10, Empire is 10. They've been awesome. Every time we need carpeting done or anything in the house, we give them a shot.

When I saw the price of the flooring, I said that I was getting carpeting. But then, my husband walked in the door and he told me to just get it done. It was gonna cost us a lot of money but we should put value into the home. He and the salesman were back and forth, and it was done in eight seconds. The salesman was good. I was a little nervous the day of the installation because I have to go online and I have to read everything to see the pros and cons and everybody has to say about it. There weren't a lot of issues. There were just a couple where the installers didn't show up on time or they didn't show. So that was always in the back of my mind. But today, they did arrive and got here on time, and started the project. They gave me a five-hour window because it was a decent-sized project and they were done in less than four. The cleanup was perfect and everything looks beautiful. I signed off on it. They were quick, neat and nice.

The quality of the Empire flooring is good. The sales rep was also okay. But the installation crew didn't speak any English.

The Empire sales rep and installer were great. We had them install a one-room rug and carpets.

The purchase process and the installation of our Empire flooring were great. The installers were very nice and professional. The salesman was also knowledgeable and very helpful.

The flooring from Empire met my expectations and it's excellent. Also, my salesperson was easy to work with. She provided everything I needed to know.

Empire Today had the colors I wanted. The price is good. I love my floor. I love the color. It matches what I wanted to have. The only thing I'm upset with them about is I wanted the floor nailed down ahead of time so it didn't squeak, and it squeaks like hell. They said they couldn't do that. Other than that, the installation went great. They were quick. I've been telling everybody that I was very happy with Empire. I liked my saleslady a lot, and I certainly would recommend her, too, for the company because she was outstanding.

We had our floors done April 2021. Love the look but by October we had an area that was coming apart and the corners of the planks were chipping. Only 6 months after installation but they deemed it not covered under warranty so we paid $550 to fix. Now the same area is doing the same thing. Trying to contact them again to resolve this issue.

I had worked at a church and had Empire Today come and do their carpeting. They did a good job there, so I figured they'd do a good job on my home. They came in and were able to do it quickly and neatly. I had carpeting done in four rooms, a hallway and stairs. My expectations were exceeded.

The scheduling was terrible. The installer was supposed to call but they never called, they just showed up. Other than that, the installation was okay.

Empire's sales rep was really awesome. He gave me kind of his recommendation. I was a little leery. I'm very inexperienced with that kind of stuff. I know what I like as far as looks, and my mom was here to help me pick, too. The rep guided me and there was no pressure, which I really appreciated. I ended up doing what he recommended and I love it. I liked him.

We got four new floorings installed by Empire Today and it was too easy and a good experience. The installers were great, easy to work with, and very helpful. The sales rep was very informative and very helpful and easy to work with as well.

We had rugs installed by Empire Today. I had my issues and they explained them. It worked out well. So far, the quality of the product is good. I would recommend them to a friend.

I got tile, laminate, and carpet a couple of years ago from Empire. Recently, I bought some more carpet. The installers were great. They cleaned up whatever was there prior to them installing the new carpet. They prepared it and laid the new carpet nicely. Everything was perfect. They didn't rush and they did everything correctly. I would recommend Empire.

Our experience with Empire went great. I was able to negotiate with them and get them down to a better price and what I know I can afford to pay. The installers came in, did the job and cleaned up after themselves after they left. They also told me how to take care of the floors. They took good care of my house and they did a really good job. They even told me, "If anything starts coming up, please don't hesitate to call."

Empire Today did a carpet runner on our staircase and it was what we expected. We picked what we wanted and they put it in for us. The installers showed up on time, and they were clean and efficient. They put the carpet runner down and took off. I would recommend Empire.

I had a very good experience. I liked the way Empire presented and they seemed to have it together. The sales rep was doing everything to help me get the best flooring that I could for a good price. I had carpeting in the bedroom and laminated tile in the bathroom installed. During installation, I was surprised because, when they came to install the hard flooring, there were two workers that didn't speak English, and then they had a translator. But they did a good job. I had a problem with the toilet and they made it clear what I needed to do and we worked that out. When the carpet came, there were two guys and they both spoke English. They did a great job and did it quickly. I like the carpet because it doesn't show when you walk. There aren't too many carpets that do that.

We had carpet through the whole house and we had the vinyl tile put in the kitchen. When the installers put the strip that goes over from the kitchen to the carpet in the living room, it was a little plastic strip that was supposed to clip down into a track, and they didn't put the track down. They didn't have it so the guy used some kind of caulk adhesive and tried to glue it on top of the carpet. It was horrible. But other than that, everything was great and Empire already gave us a small refund to get it fixed.

I did some pricing comparison of companies and the cost with Empire was reasonable so I went with them. I had carpet installed in a small bedroom and it took all day. The installer took a while. But the quality of work was good. I was pleased.

I had laminate floor installed in my living room and the cost was a little bit expensive. It probably cost me over $4,000 to lay that living room floor. My floors are good though I didn't understand why the installers didn’t use the padding under it to make it a little softer. They said it’d stay together better without it.

A guy came to the house and showed me the carpet samples. I had my color in mind and he was very helpful. I couldn't ask for anyone better. The people that installed it were wonderful too. I will call the sales rep because I got two more bedrooms I still got to do.

I got carpeting in two rooms from Empire Today and it was a good experience from start to finish. When the sales rep came to the house, it was no pressure. He was very nice and the people who put the carpet in were excellent. They were respectful. It’s been three months now and I feel the same way. I love the carpet. It is holding up and everything’s good. Everybody who comes to my house tells me how nice it looks.

Their customer service was absolutely stupendous. They were very helpful and everyone was wonderful, from the salesperson to the home people to the installers. We were satisfied.

I had carpet and floating laminate tiles done by Empire in three bedrooms and two bathrooms. I love the quality of the flooring and the cost was reasonable.

My experience with Empire went fairly well. The workers were superb, polite, clean and helpful. They did a lot of trying to do a lot of leveling the floor. They had the wrong house number but soon got it corrected. There was also something wrong with the quote that they gave me, but they fixed that almost immediately before I signed anything. They also ran out of material. They were short half a box of flooring. They didn't call me back real quick on that. But they came back two days later and finished the floor. They cleaned up after themselves and did a wonderful job.

Empire did my floor. I have vinyl planks. The first time they sent someone out, it was the people that laid the plank. They took it up in front of my stove and said I’ve got moisture under there and that maybe I got a foundation leak. But I never have had one. They had to take tile off my floor where they used a hammer and they laid some little cement. They said that was to even the floor up. I said I don’t have a leak and they took those pieces up and put a new piece back in the same spot. That buckled back up the next day.

I didn’t have a very good experience with Empire. The sales agent was fine as they usually are. It’s the follow-up that I had an issue with. I had hardwood floors put in a year and a half ago, and maybe within the first month of my floors being installed in my kitchen, I had an issue because the boards were separating. They were popping apart. I called them and they came out and told me that they were settling and they tapped them back in place. But over the course of several months, it just spread throughout my kitchen where I would get large separations of where the boards were supposed to click together.

We had our floors done in December and it's been a nightmare. It was supposed to be a two-day job and it turned out to be a four-day job. When your whole house is disrupted and furniture is shoved in corners, it is a big deal. It was also at Christmastime. Empire sent half the crew that they said they would send that's why it took double the time and no one spoke English. When you're doing a job in customer service, you should probably be able to communicate with the American population when you're working here. It was challenging to say the least. There were things that were simply not communicated. There was a piece that was broken and a piece that was unfinished. When you're trying to communicate that to someone who doesn't understand what you're saying, you run into problems.

I had overspent as far as buying materials from Empire Today, and it took longer than expected. They said it would take two days, but it took four days. The installation was great though. They did a good job. They put dark wooden panels in my kitchen, living room, and dining room. The quality is nice and the material was in good shape. I would recommend someone to Empire, but I would try to get all the facts first because I might end up spending a little extra money than what the price started off.

The rep was a nice gentleman. Six months ago, I had carpet put in the basement by Empire. The techs were there a little late, past 6 o’clock in the evening and they didn’t leave till 11:00. One person spoke somewhat English but I just let them do their thing. It's just that that took up the whole day, from morning till night. The quality of the work was good. The look and feel of my flooring have been my favorite. The padding on it seems pretty thick.

The person that came to the house to show us the products was really super nice and he knew a lot of information. He knew what he was talking about. He had been doing it for a while. The carpet selection choices were really, really good. The price of the flooring we were considering for the basement was way out of what we were hoping to spend. So we didn't end up going that route. But we had the carpet installed in the master bedroom and the installers were good. They were in and out and they were careful about the surroundings and moving the furniture that we had there and putting it back. They also cleaned up everything really well. I really like the carpet. It's a huge improvement.

Their salesperson was very knowledgeable. So I had a really good experience with the salesperson. We had the flooring installed everywhere except two bedrooms. Everything about the installation was fairly perfect. There was a little hiccup in some demolition, but they did their best to make it right. We enjoy the flooring. It was done very well.

I called Empire, and by the next day, I had an appointment, luckily, for someone to come and do the estimate. By the following day, I had started the floor. It was so quick. Everything took me five days, which was really unbelievable. The installation was about three days. The crew that I got was really great and knew what they were doing. I would definitely recommend Empire. Not only was the service good, but the work was also done properly. The guys who did it, starting from the person that came out to do the initial estimates, to the workmen who came, went above and beyond to make sure the job was done properly. Even stuff that I didn't know about, they made sure and pointed it out to make sure that the job was done. They didn't take any shortcuts. I really appreciate that.

Everything went great with Empire. I take care of an elderly man in the retirement park where I live and he needed his floors done, so I got ahold of Empire. He did ceramic tile in the living room area, the first time. The second time, he had laminate flooring put in the bedroom. The experience with the sales reps went smoothly. The first time, we had a gentleman. The second time, we had a woman. They were professional. We knew what we wanted, so it didn't take a whole lot of time. Brought in their samples, we picked them out, and they were gone. The first time, the installers had to come back the next day. It was a larger job for the ceramic tile. But they were in and out quickly. A little bit hard to understand, ‘cause they're not American, but they were professional. The flooring is very nice. We're very pleased with it. With the ceramic tile, you got to deal with grout and it's very level and nice. They did a great job.

I had laminate installed in the living room. The experience with Empire was very good. Everything was great. I like the efficiency, the professionalism and the time that it took in a small amount of timeframe. The product is also very nice.

I like the Empire salesman and his detail of how the installation would go and the warranty, too. I’m very happy with the products and the installation. It went very well. We had three of the best installers I've ever seen. They took their time on the molding and on their cuts. They didn't waste a lot of products. They were very clean and polite. It was an excellent experience and I was expecting horrors. But we were very happily surprised. I purchased the engineered hardwood flooring for the whole house and it's excellent. Cleans well and stays dust-free.

Everything was great with the carpeting and the flooring that were put in by Empire Today. The service, the timing, the price and the quality were great. We were happy with everything. We were told by Empire, “Yeah, if you commit today, we can be out next week.” These other companies would say, “Well, if you commit today, it could be another three weeks that we put the order in, it'd be three weeks before we get it, and then another two weeks for scheduling.” We weren't willing to commit to something that we didn't even know. We were on a time crunch and wanted to get it done before Christmas last year and Empire definitely helped us get it done well ahead of schedule.

Empire Today seemed to be pretty prompt to get you set up pretty quickly. The service people seemed very friendly. I had carpet installed and it went pretty well. The carpet looks pretty nice. Give Empire a call and see what they can do for you. They did pretty good work for me and they were competent.

I had the carpet on our family room taken off and Empire Today installed the new flooring. I kept the tiles on the kitchen and the installers put an edge division between the tile and the new flooring. They said not to step on it for a couple of days, which we did. We let that dry but we still hear cracking when we step on the edges. It's not exactly the panels, because those latch ones with the other ones. At the beginning, we could hear the crack a little, but it's settled already with that flooring. I don't think the edge division is settled all the way and it's been since December. Maybe it needs a bit more glue.

I had Empire do my carpet five years ago. This time, when the salesman came, he had very limited choices. I would have gone for some expensive carpet, but he didn't have it. I needed the carpet, so I took whatever sample he gave me. I cannot complain about the product because it was our choice. However, he provided a timing between 1:00 and 4:00, and the installer said that he had too many jobs to do that day, so he came after 4:00 pm. When a guy comes after three jobs, he's tired and you don't expect him to do a good job. I don't see anything wrong so far, but when you're tired, you take more time.

Working with Empire was good. The representative was good. We had worked with her previously and she came back, remembered us, and was cordial and respectful. We had carpet installed and the installers were good, too.

The representative from Empire Today came out and did the measurements. I selected the product and it was installed on the date that was promised. It's good and made my steps look better.

It was a good experience with Empire. They definitely have a lot to choose from. I purchased carpets. I had originally wanted luxury vinyl on my first floor, but the turnaround time for that was going to be way too long. The salesperson was friendly enough. My carpets weren't installed the day that they were supposed to be. They said that the carpets didn't make it to the truck. So, they came the next day and the guys who installed it were good.

We purchased a carpet from Empire and had it installed in our main living room and in one of our dens. They did well. At first, we were gonna get a PERGO wood. But then they took it all out and our slab was uneven. It'd cost too much to get a contractor to smooth them out. So, we decided to go to carpet. Empire was great. They told us everything. They were very professional. They cleaned up their mess and did a perfect job. Everything looks great. I like the softness because we got good padding.

The Empire salesperson was good to work with. He was knowledgeable and he was very helpful as far as helping me with decisions, prices, etc. That part of things went well. The part that I was unhappy with was the installation crew that came. There was nothing wrong with installation per se as far as their workmanship. I had moved into this new apartment the week before and I left all my furniture in another room in order to have the room empty for the crew to do the carpet work. The salesman originally told me, “That would be great if you could leave it in another room. This way, when they come, they don't have to move any furniture.”

I had some rugs installed in three bedrooms and a walkway by Empire. I also had some hardwood flooring on my stairs and one of my bedroom, which I make an office. Their price was reasonable. Their sales rep was very thorough. The installation didn't happen right away though. I was very disappointed because this was supposed to happen before Christmas and it didn't happen until after the New Year. They didn't have the product. It was a wait in there. I also wanted flooring on a walkway and I couldn't have the flooring done because the floor was uneven. They told me I have to get a contractor to get the floor even before they put the wood flooring for me. So, I had no choice but to put back a rug in that. But that was the only part I was disappointed with.

We loved our installation. It was great. We had a new rug and new wall-to-wall carpeting in the bedroom, the hallway, and the den and stairs. They brought the wrong color of the rug. So, they had to come back. It was a different team that came back and they banged it out in the day. They did a great job with the least amount of hassle. They made light work of it. They were really professional. I like everything about the flooring from Empire so far.

Empire Today was great. The salesman came to the house, had the samples and was very professional. It was really easy, and the price was good. They also set it up pretty quickly to come here and do it back in December and the work was done nicely. It was two men that came on a Saturday and worked the whole day. They were neat. I'm very pleased, and I would definitely use them again.

Everything worked out fine with Empire. The salesman and the installers were good. They were friendly, clean and quick. I have no problem recommending Empire.

The representatives that Empire has are top-notch but installation is difficult. I've worked with them twice and both teams that I worked with primarily did not speak English. They had extremely poor communication skills as to when they were arriving and how long the procedure is going to take. The first time I worked with them, they said the installation would take a half day and it ended up taking from like 9:00 in the morning until 7:00 or 8:00 at night. I lost an entire day because nobody could explain to me how long it was going to take.

The Empire salesman and the installers were very good. I had linoleum in the bathroom and carpeting throughout the rest of the house. I was satisfied with what I got for the cost and with the quality of the installation.

I had carpet installed by Empire Today. The quality of the product was good. The installers were great, too. Everything was fine with my experience.

We enjoyed working with the Empire and love the flooring. It's exactly what we had selected. The workmanship is very nice. The gentlemen that came in laid the floor. They made the floor look so very beautiful. There's no lifting and all the corners are nicely closed out. There was a slight discrepancy with our financing though. We thought that we were under a longer contract term and we didn't receive our contract until much later. When we received the contract, the contract had us under a shorter payment plan. We had to double up our payments in order to meet the 18-month requirement. That made it a hardship for us. Now, we are paying about $500 a month, which is way out of our budget.

This has been one of the worst home improvement projects I have ever had to deal with. If they came at all, two different installation crews either ordered the wrong materials, installed the wrong product, the cord around had to re-installed or is the wrong color. Major portions and it is still not correctly installed after OVER 1 yr. When I call, I cannot get anyone in customer serv. to answer, I will most likely have to file a complaint with the BBB. I am curious to see if this company will live up to the standards of customer satisfaction that it has purported to. If I could give zero stars at this point, I would. I truly hope Empire Today is a quality company that will stand behind its products and people. I would say that this has been a comedy of errors, but I see no comedy in this situation.

Two years ago, they did a good job with a carpeting. I did the kitchen flooring in the last month and they did a good job with that too. The installation was very good and the quality of the product is excellent. They follow through on what they say they're gonna do.

I had carpet installed in my family room by Empire. I noticed that after we walked across the carpet a couple of times, the padding underneath it split apart. But I couldn't find it right away again. But I think it's just the type of carpet I have and it being installed on the tile. I don't think it had anything to do with the workmanship of the folks. They did a good job and they were quick and clean.

When Empire came, they had a great deal. We went with them prior. They did our basement a couple of years ago. We like their work ethic, their prices, and their quality. We had laminate flooring installed most recently. The installation was amazing. They did a hell of a job. It was like a group of four guys, and they got here at 8:30. They were done about five hours later. They crushed it. Overall, Empire is super professional. There's no pressure to buy their product. The salesman was completely fantastic. He came on Tuesday, and on Wednesday morning, the installers showed up and put our flooring. You can't beat that.

I had a bedroom carpet installed. So far, it's good. The two gentlemen that came in to install were very good. They took the carpet and put it in and they found that there was black mold on the back of the carpeting, which I would have never known was there. These two gentlemen said, "We can't install this," to which I give Empire a great deal of credit. The next day, they came back with new carpeting and it's been fine.

I like that Empire Today comes to one's house. We had them install carpet on two entire floors, and there were a few odds and ends, but they did a nice job. The carpet met my expectations. They also put things back where they were, the best they could have.

I've gone through them before and I had a good experience so I went back when I was replacing the carpet. The reps were helpful in my decision and the installation went good. I had some hardwood put down first and then the carpeting and it was all within a week. The carpet is coming up a little bit around the transfer strip but the rest of it is going good.

Everything was fine with Empire. They put the carpet exactly where it needed to be. I would have appreciated it if they went all the way to the wall but they said they couldn't because the flooring was uneven. But it's fine. Other than that, I would recommend Empire because they came quickly. It was efficient, they didn't make noise, and they cleaned up. It was pretty convenient and their value is great.

Two sales reps came, and they were very professional, people-oriented, and did real good service. I had laminate flooring for the entire downstairs, then upstairs is carpeted. The installers came at 9:45 and worked all day for the flooring downstairs. They wanted to stay till 8 o'clock that night, but that wasn't good for me. I told them that they came late. If they had gotten there a little earlier, they would have been able to finish that. It was no problem though. The guy understood and came back the next day. He thought he was gonna be finished in an hour or two, but it ended up being four hours. That, still, was fine. A couple of days later, the carpeting people came and they were able to complete the carpeting in one day. The quality of the work was wonderful, and the installers cleaned up everything outside and inside.

Beware of Empire. Follow these tips before signing ANYTHING. Let my lessons be your advance notice. If you are considering Empire Today, follow this 2 step process before signing or paying anything:

Their installers were amazing. They made the installation so easy for me. I don't like people coming to my home and I felt like I could trust them. They were decent, very nice, and knowledgeable. Also, the quality of the product is good. The only thing was I mistook the price and when I got the bill, it was more than I thought the sales rep quoted me. But they didn't give a receipt. They email it all. I called the company and explained and they said there was nothing that they could do.

Purchasing was easy, and the carpet installation went fine. Sales guy was good, and the installation crew was nice and courteous. In a few hours, they were done. However, my wife has debated though whether or not to call to have them come back because there's one corner that’s loose. Other than that, it was fine. I was happy. We’re surprised how things increased in price from the last time, but that's normal. The quality was good too.

I used Empire a couple of years ago. I was happy with them so I purchased again. They made an appointment right away. I had hardwood floors installed in the living room, kitchen and two hallways. The quality is great. The installers were great guys, too.

I had carpet put in my basement in November and the quality of work done looks good to me.

We’ve used Empire before for the first floor of our house. This time, we’ve purchased carpeting for our second floor and our staircase. The salesperson and the installation were great. The contractors were nice and helpful. We love the flooring. It’s a great quality carpet and padding. But I didn’t expect to spend almost $6,000 on the carpet for 1,200 square feet.

The Empire sales rep was very knowledgeable, showed us a lot of different things and he was great. The two guys showed up for installation. I had already taken a lot of the stuff that I could handle out of the room, and then they helped me move the bed in the bureau and they went to town. The knives came out and they started cutting and rolling. It was awesome. I like the color of the new flooring. It looks very clean, crisp and modern. I also love the texture when you walk on it barefoot.

The Empire salesman was excellent. He had tons of samples, which I liked because I could put them up against my furniture and see what I was gonna like as far as the coloring went. The service was excellent. When the guys came, they were very professional and hard working. I love the flooring because I had hardwood. I liked that it doesn't scratch. It's so easy to clean and install. I also liked that they put molding down on top of the flooring. I also had used Empire many years ago for my bedrooms for the carpet and I was happy back then. I highly recommend Empire. The pricing was also right.

The Empire salesman was extremely diligent and professional. He gave me a variety of things to look at, different quality, colors, wood, and product. I was very happy with what I chose. They did a very good installation. They worked very hard and did immaculate work. They did two rooms. One room was about 10 by 12 and the other one, a huge closet room. They had to remove a number of things and they did everything. It was spotless when they finished. I was very satisfied with the work. We love the floors. The colors are beautiful and they are wearing well. I have already advised several of my friends that are going to go with a carpet with wood floors to go with Empire.

We had a quick installation and the installation people were really good because we were moving furniture in the house while they were finishing up. It was all good.

I had carpet installed from Empire. Had two kinds, textured carpet and one that has a pattern in it. I chose them for three main reasons. One, they had so many install dates available. Even when my project available dates changed, they were able to accommodate me every single time. That's really hard in today's world with so many supply chain issues. Number two, the price was excellent for a very good quality product. It was really good value. Number three was the salesperson. She came to my house and knew exactly what to ask. She had good suggestions. She was very experienced and knowledgeable. All in all, it was a very positive experience all the way.

They have the best prices for the best quality. The installation has been outstanding. This time, we did our basement re-carpeted with the stairs included. I upgraded to that new improved carpet that's made from plastic. It can't be ruined so, it's perfect for someone who lives in my neighborhood and has kids. I'm so pleased with it. It was a little costly, but it was worth every penny.

I had my carpet and flooring installed. They were available soon after I ordered them. I thought they were reputable. Empire Today said they had it in stock. The gentleman that came out was very informative. But they had my towers to my entertainment unit put in a bedroom, and they took them out. Until I sat down that night, I didn't notice that the top and the back were not on. Also, there's still a scratch on my flooring and a spot of a foot by 6 inches that looks dirty on my carpet. And my wall unit has never been put together since January. It has been difficult to get ahold of them. I texted, emailed and called. I got nowhere. I have already recommended Empire Today to someone else and they had some issues with them. We live in a 55 and over community where things are going and they could have a good business here, but they are not proving themselves.

I liked the Empire salesman better than the person from the other place that came out. I had carpet done in two bedrooms. There were two Spanish-speaking gentlemen that came out for the installation and they were totally awesome. I love the flooring. I wish I had done it a lot sooner. I'm running around barefoot all the time just to walk on the carpet.

I had a tough time getting ahold of my salesman. He wouldn't answer his phone when I needed him but after I finally talked to him, he took care of the problem. If you get the right person to talk to, you get a good job. I had luxury vinyl installed in the laundry room, the kitchen eating area, the living room, the hall and the entryway. The installation went well. We decided about halfway through to take up some of the carpet we had in the dining room and in the living room and that didn't work as well as it should have. We had some delay in the installation because we couldn't get the additional stuff done until I signed off on the additional work and it took some of the installers’ time away. But we finally got it accomplished.

The sales rep from Empire Today answered all my questions and was very helpful. We got what I was looking for. I had carpet taken out in my dining room, living room and down the hall, and had what looks like hardwood put in. During installation, the workers were careful with everything and got it done in a reasonable amount of time with the two workers who were here. So, everything went good. Then, we had an issue. They were putting the transition strips and the guy said that the glue that he had wouldn’t hold it. So, the next morning, the owner of the installing company came and got it fixed right away. The installers did a very good job and I was very pleased. The new flooring looks a whole lot better than the carpet. I'm pleased with my floors and everything went well.

I'm very upset with both projects they did in my house. The salesman only brought me a handful of products when they were having their sales. I picked vinyl plank which was supposed to look like wood and they put it in my living room, hallway and kitchen. The installer put down two pieces of wood and said, “You're not gonna like this. It doesn't even look like wood when it's finished.” I go, “Really?” And he said, “Oh, yeah. You're not gonna like it.” I said, “Are you sure you just don't want to do it today?” And he said, “Oh, no. No, no, you're not gonna like it.”

I purchased carpeting for the bedrooms and the quality has been good so far. I upgraded the standard carpeting to a better quality carpet that I had originally. The sales rep was informative and helped me to decide on what type to get. Empire Today is competitive. If you ask if they got another price, they'll compete against that. People should try them.

I got solid vinyl planks from Empire Today, and it's been installed over the lower floor for 2,200 square feet. The representative was good and he explained what I needed and I went for it. The installation took three days. The workers were very professional. They did their job every single day. They moved the furniture and they put them back where they were. They summarily kind of cleaned up, but I refined the cleaning. The work looks good, so far. Overall, the project went well.

We used Empire Today years ago and this time, I had carpeting done in my basement. The installers were fantastic. We needed to finish something so we didn’t need the carpet right away and we did it in two weeks from when we called. We love the new flooring. I’d recommend Empire Today.

I like the laminate floor that Empire Today installed. The quality was good.

The laminate floor is fine but I’m not happy with our choice of color. It shows every little spot of anything on the floor. But it has nothing to do with Empire Today. I should’ve looked at it and chose a better product. The salesman who came out was very informative, helpful and friendly. The installers were fine but only one of them spoke English so it was a little bit hard to communicate. I had to find the right guy to talk to so he could understand what I was telling him. Overall, the customer service was good.

I found Empire Today online and there was a phone number. I called and they sent a guy out, and he brought samples and measured. The next day, they put the carpet in and the quality has been very good. The guy who came was excellent. He did a good job.

BACKGROUND: I contacted Empire to match brand-new existing carpet quickly. I saw value in a Sales Rep coming to the house to visually and in person match the existing carpet. Typical pushy contract sales, less than 300 ft. installed for $1500. EPIC FAIL, HORRIBLE: See photos. RUDE AND UNHELPFUL CUSTOMER SERVICE: I have been bounced around to 6 different people local level. The corporate level blames local market level and vice versa. Salesman blames install and etc. PUSHY SALES: The local assistant manager started off very nice and offered to "make things right" He gave us two options:

The sales rep of Empire was very professional. Once he got into the house, he took off his shoes. When the installers came in, they first showed me the wood and the type of flooring and which direction I wanted it installed, whether I wanted it vertical or horizontal. Once I made a decision, they started moving furniture and picking up the old carpet and then laying the flooring.

I had carpet and wood installed by Empire in the whole house and it looks good.

The Empire rep was punctual. We booked in advance and he also kept us updated on when he was going to be here. The installation crew was also super. They were top-notch and everything they did was A1. We're very pleased with the new flooring, so is our dog.

We had carpeting installed in the entire second floor of the house. So, it was three bedrooms plus a big hallway. The cost at the box stores like Home Depot was cheaper but they were a three week out delay per install, where we were able to call Empire and they were able to install within 24 hours. I told the sales rep what we were looking for because we already knew so that narrowed it down. He didn't have to show me a thousand samples. He brought in one section and then, we just had to go back and forth on the price. Once we agreed to that, we signed the contract. The installer called me when he was showing up and I had a friend let him in. He did the install and when he was done because I couldn't be there that day, he texted me photographs to let me see what it looked like. So I already had known the job and how well it was done before he left. The flooring is brand new and it's a good quality. It looks nice. Empire Today did a good job.

I had vinyl laminate installed by Empire and it was throughout the house, except for two rooms that had tiles. The installers were very efficient workers. I only had one issue. Where they had taken up some old sheet vinyl flooring and some other vinyl laminate that was in the floor originally, the glue that was on the floor, the guys walked right on it. About a day after they were gone, I could see their boot tracks with the glue. So, we had to get on the floor on hands and knees with a little alcohol and some rags and clean that off. But the quality of work was good. They did a really good job on the trim. Empire is a good company to work with.

I placed an order and then changed it because Empire Today didn't have the selection I wanted. So, I took the credit and I was thinking that maybe I'll do window coverings. The same person came to my house. He was nice and he remembered me, which was always good. He was a funny guy and he was very helpful. I was doing the shed so, he changed what the choices were and we ended up with a light-colored wood vinyl that looks good in the room and doesn't make it dark and tiny. It's a 6x10 shed but it looks bigger. It was in grays and they had a little bit more variation. I got an upgraded choice in the color palette that is perfect. This flooring is a nice style that fits in with a small room.

We had Empire Today install tiles in the bathroom and in a little area by the garage door. It went very well. The guy did very good but he was short one tile. So, he had to come back the next day to finish it up. I love the looks of flooring. I haven't had them too long but it seems like it's holding up very well.

The installers were very nice and they did well.

We purchased carpet from Empire Today. We had two separate installation appointments. On the first one, the installation was fine. It was not the best carpet install and unfortunately, the installers ended up making a mess in our toilet and not telling me about it. So, that wasn't a great experience. But we really liked the product. I was willing to take a chance again, just to have matching carpets in the other rooms. The second installation experience was amazing. We had an awesome installer who was super polite and very clean. He even saw some issues with the original install and he went back and on his own said, “Hey, do you mind if I fix this a little bit?” I am happy with the carpet.

I used Empire when I lived up in Minnesota. I went back to them because their price is right and my experience was awesome. I love my new flooring.

My kitchen floor really needed the flooring redone and I wanted to put in a new carpet. I had a good experience with Empire. The salesman was knowledgeable and very friendly. He showed me a variety and told me about different ones. He was very helpful and helped me make the decision I came up with, which I really like. The flooring didn't take long at all as it was just one room. The carpet took six hours and it was for seven rooms including the living room, bedroom, dining room, and hallway. The installers did a great job and I was happy with it. Empire was a great way to do things. They come to your home. It’s right there and you can compare it to your walls and to other things so that you can make sure they go with the colors.

The salesman took his time and showed us what we needed to see. He was a nice, all around guy. The installers came in and they did their thing. I liked that they were very nice and neat about what they did. They did an amazing job. I love my floors. I recommended Empire to my niece so they are coming to her house April 28 to install.

Empire had better material than the other 2 companies we looked at. I had tiles in the bathroom and that tile is no longer available but they were able to match pretty closely. They were neat and efficient. They came in, did the job and kept me informed of what they were doing.

There was a Facebook ad for Empire and there was a 75% off sale. The price was okay. I did their luxury vinyl plank and it does the job. But I don't like how it's still clicking when you're walking on the bathroom floor with it. Other than that, the installers were professional and courteous.

I had my floors done by Empire a little over 2 years ago. Mind you the company had shut down for numerous months due to the pandemic so keep that in mind. When I call the company and tell them that my floors are not holding up they let me know that I'm no longer under warranty but they would send somebody out to check out the situation. They're not only lifting on the edges but I have no animals and take really good care of them. They sent somebody else that does not speak English and put the manager on the phone. A few minutes later where he tells me that because I use rejuvenate which is a product specifically designed for cleaning laminate flooring there's a problem. I've yet to hear back from anybody. This gentleman that could not speak English had me sign paperwork and left my house. Didn't say anything to me. Didn't let me know when the company would be back in contact with me.

I've used Empire Today for years. They've done all my carpets every time I've redone it and did my kitchen floor. And I've done every room in my house. I'm very pleased with the service and how quick they get things done. I don't have to wait weeks to get appointments. I liked they brought out samples that were in the area that I wanted, and price-wise and everything. And they just seemed to be very knowledgeable on everything that they were doing. I had two rooms of carpet. I'm pleased with the carpets. Empire Today also put flooring down in the bathroom. I like that too. I’m very pleased with them.

We got vinyl planking for the kitchen thru Empire. I like the product and it was about $1,000 less than the other three places we went to. Also, their guys leveled the floor out and the other companies were not going to do that. When they installed, they pulled the refrigerator out into the dining room and didn't make any marks on anything. They took all the old flooring out and got rid of it. I had no trash to clean up, not even to sweep. They were very good. I'd tell others to go to Empire. My neighbor’s already looking ’cause in the next year, they're going to be redoing their kitchen. They're going to pull them in to see what they can get in there.

There's no way I would recommend Empire. When the rep was doing the sale, he did a very thorough job and that was why we bought from them. But I tried to get ahold of him the last couple of days and got no answer. I couldn't leave a message 'cause his mailbox was full. I sent out a message but he still didn't answer. The day they were supposed to be doing the flooring, they called that morning and said that the product wasn't there. We had to wait. I called him back and asked, "How do you know the product is gonna be there tomorrow?" He said, "It's here today. I found it in the corner of the warehouse." we still had to wait till the next day. But the guy that they got did an awesome job. He came in and showed me the product. It kind of matches what we were doing in the bathroom.

I had carpet and luxury vinyl tile done by Empire. The installers were very fast and I was very impressed. Everything was great and I really have been pleased with the work.

They called before they came and when they came in, they did a really good job. I love the carpet. Everything's wonderful. It's one of the best experience I've ever had buying floors. I'm still happy today. I was happy with the people that came and did the job too.

When the sales guy came out, Empire was sold to us better than a couple of the other companies that we had went through. We liked him and got along great with him. He was very responsive as far as the issues that came the first installation. We told him what we needed done. But when the technician came out, it seemed like he didn't want to do the work. Every time we talked to him, he said, "I'll come back a different day. We'll send somebody out.” I told him we needed the flooring laid right then. For hours, I was fighting this man and I ended up saying, "Nothing's gonna get done. Just leave, please.” He left and we ended up getting a different technician to come out.

Updated on 04/29/2022: I'VE BEEN WAITING FOR OVER 2 WEEKS NOW FOR Empire to resolve the flooring issue. They asked for photos of the flooring that was scuffed and surfacing was gone but now they are doing nothing (No calls, emails no replies at all). Also needed a repair done with the installation that was done incorrectly and again nothing!!!! If I could give this a minus 5 I would.

The workers came in and did a good job. They cleaned up all their mess. I was satisfied. Our kitchen flooring got done and it looks really good. I’d probably recommend Empire.

The salesman went above and beyond. He was so informative and he was a really nice guy. The installers were friendly and hard workers. They knew what they were doing. I was impressed.

There were great options and the quality of the floor was great. They had to come back the next day because they had so much material that they didn't have. But it wasn’t their fault. They did a great job and did it in a timely manner. It was overall good experience.

I had an estimate from one other company and the cost was the same as Empire but the quality was not. With what Empire was doing, the other company would have charged me $600 more. Empire was putting the subflooring in for the same price but the other company was going to charge me $1,000 for it. The installers were great guys. Everything was clean and good. My son-in-law was there and he looked at the work, and he said they did a good job. The flooring is good-looking and it’s just what I want it, so it's good. I'm happy with it. This is the first time I called Empire and I'm very pleased. It was a very good experience. I will call them back with if I need other work.

I compared quotes for Rooms for Less, Empire and a couple other ones. Empire wasn't initially the lowest, but they were competitive. I wasn't too impressed with the initial quote, but they adjusted it. They ended up getting the bid and we had Premier Vinyl Floor put in throughout the whole house. I got a good floor for a great price. The crew was delightful to work with. They did a wonderful job. They did it in a extremely timely fashion, in two days. They explained every step along the way. We're in the process of the beginning phases of remodeling the kitchen and my wife and this other guy tried to rip the trash compactor out. It seemed like it was bolted in so they decided to keep it in place. The next day, she got up early before they came and ripped it out on her own. Two strips had to be completely taken up so that gap could be covered up properly and professionally and they did that without hesitation.

The promotional offer intrigued me but it was a little misleading. It says 50% off but it's not. The salesman told me that that was only for one particular type flooring but they made no specific mention on their a commercial that it only applies to the laminate. But Empire did a very good job. They were quick. It was back in February and they came at 9:45 in the morning. I went out for breakfast and within an hour, I came back and the rugs were already outside. They took care of that and were almost done in one of the rooms. They were done before 4:00. The flooring looks fantastic. Everybody that has seen it so far agrees. This is much cleaner than the carpet. I still have a part that I might get done and I'm going to contact the salesman.

We had some vinyl plank floors put in and some carpet. The installers did a great job and they cleaned up well after themselves. We’re very pleased with the quality and Empire Today was a pleasure to work with.

It went well with Empire. They got the floor in nicely.

Working with them was a fairly simple and seamless process.

I like the flooring that I picked out. The quality is nice. It was a nice and very professional experience. If you want something done quickly and professionally, you should go with Empire Today.

During the sales meeting with Empire Today, we were told that all the baseboards and the filling of the cracks in the concrete were included. Unfortunately, none of that happened. I called and put in a request to get a call back on that. The baseboards were okay. Ours that were in were not damaged so I didn't put up a big fuss about that. However, the filling of the concrete was never done and the salesperson told us it had to be done or else the flooring wouldn't look right. When he was in, he called his manager and they said, “Oh, yeah. Not a big deal. We'll cover it up or we’ll fill it. Not a problem.” When the installation was done, I realized they didn't do any of that. Then when I called Empire and we talked about it, it was, “Oh, no. It didn't have to be done." So I said, “Okay. If you guys don't think it has to be done, and nothing bad's gonna happen to the carpet, then I guess it is what it is.”

Everything went great 'til the installation. I was not pleased with that at all. The installers didn't speak English and I couldn't communicate with them. I have to call them back 'cause I have another problem already. The flooring is not staying tight to the wall or the end where the LVT is. It keeps shrinking back. Something's wrong. When I can stand up and walk into my room and see plywood underneath the carpet, then we have a problem.

I enjoyed working with Empire very much. The techs did a great job installing the carpet and taking off all the old stuff. The process was what they told me it would be. The experience overall was just great. The flooring is good quality. When I sell the house, I think the people who will buy it will be pleased.

Working with Empire Today was awesome. The sales rep was great. The carpenters and those who did the plank for me did a great job. I had the product installed in the living room, the bedroom, the hallways, and also our closets. The quality is outstanding. We were supposed to get some shampoos and carpet cleaners, but we haven't yet.

I had a good experience with the rep, except that I ended up with a warranty that we never discussed. But I did get it taken off eventually. The installation of the flooring went fine and I like the flooring.

When I called Empire Today, they came promptly. They were very knowledgeable. From the girl that came to talk to me about the products to the guy that installed the flooring, everybody was very thorough. The wrong carpet was loaded on his truck, but their guy had been doing this long enough that he said, “Ma’am, come in here and check out this carpet first, make sure it’s right.” I”m glad I did because it was wrong. He went right back and got the right carpet. It probably messed him up the rest of his day but he still did it. He didn’t try to reschedule it. He came back, got on it, and he was still done in a decent time. So, I have great things to say about him.

Our consultant was great. Everything was laid back and relaxed when they came to the home. It was perfect. We got recycled carpet for our stairs, three rooms, and the hallway. The installers were great. The carpet is nice and I'd definitely use them again.

I had to reschedule twice because my balcony door needed to be put in prior to the carpet getting done, and they were very accommodating. The installation was wonderful and the guys were great. They were fast. They put the carpet on the stairs and in the living area of my condo. I love it.

I got vinyl flooring in my kitchen from Empire Today. I couldn't get the material that I got at other places. It was easier for me to get it through Empire. On the install day, the installers called me in the morning about an hour before they were going to be here. Then they came in and helped me make sure that they were able to get all the way through because I have appliances. Then they started doing their job. They were friendly. They were helpful. They pretty much did their job. I did have to have them return a couple of weeks later to fix a plank in front of one of the doors. It was just kind of like bubbling up and down. So, they came back, fixed that, and then ever since, I haven't had any problems, which is good.

The sales rep matched a quote I had. We got a carpet with a twist texture and the installers did a good job. All the furniture was back exactly where it was before. They were fast and the carpet looks nice. We like it. Everything exceeded my expectations.

The sales rep that I dealt with was trustworthy and very expedient. The installers were really fast, and so they got the work done pretty, pretty quickly. They installed the carpet in a living room and a bedroom. The quality is pretty good. The only thing was that they do put you on the spot to get the deal done while you're there. They don't leave a lot of room for shopping around. But I was trying to move fast, so it worked out for me. But that might not be appropriate for everybody.

The rep was pleasant and informative. Everything went smoothly doing installation. The quality of the flooring is good. The only thing that I have regrets on that I wasn't informed about the extended warranty that I could have purchased. And when I tried to reach out to somebody, they were not helpful and they were rude. When I spoke to a rep, she refused to give me any information. I sent had sent a message within the timeframe, and then I was told there's nothing that they could do because I was past the five-day limit.

I was doing a Google search for flooring, and it came up with information that Empire Today was having some incentives. If you did get the flooring at that time, you would get some money off. I tried to contact some other local contractors and had not gotten any response from them. When I contacted Empire, they got right back to me. I got vinyl planks. I like the way it looks and the way it feels under my feet. I had read that they were good for cleaning. I have a cat that throws up. Being able to clean that up, it doesn't stain and is able to be cleaned up. Empire gave me a thing to read, and it said that you should use a mild cleaner.

I got carpet from Empire Today for three bedrooms and I'm not thrilled with it. There are some issues that I did not see with the sample that they showed me and that's very disappointing. This carpet shows every footprint on it so it always looks as if it's not clean because it never moves. There's a mark or a seam that showed up and it shows like straight dark streak of about five inches on the carpet. I was going to call Empire and have them come and check it. I wish they were able to let me know that this type of carpet does that. Still, everything was done quickly and looked okay.

I had a salesman from Empire come in and show me the product. We made a few phone calls back and forth between him and his managers to get the deal that I was looking for. I told them I would pay half cash and the other half when they showed up with the product. On the install day, they came in and asked for the rest of the payment. But I found out shortly after that that they didn't have the complete casing for the steps. I was a little turned off by that. I considered canceling the whole deal but I figured it could be an honest mistake so I let it go. They came back two days later and completed the rest of the work. The work looks good. Looking behind, it's not flawless or perfect but I'm satisfied.

I saw an ad that said it was 50% off, but the ad was deceiving. It made it seem like it applied to what we were looking for but it didn't. But I was pleased with the service as far as the installation and they gave me a little discount. The rep was very professional and the installers took care of their business. We had vinyl installed in the entire downstairs and the master bathroom and it brings out the color in the whole schematics of the house.

I felt Empire would be better than others cost-wise. And I considered getting the materials and having a contractor do it, but I thought Empire would be quicker, and they do it every day and they know what they're doing. Their sales rep was pleasant and there was a misunderstanding about the molding along the baseboard. He said it was included and turns out it wasn't. But it was pleasant and he gave me options. The installers came in and did what they needed to do. There was no carpeting to take out so they just installed the carpeting. They were very pleasant and nice young men. They were efficient.

I had Empire Today install carpeting on a stairway and a small bedroom. The reps were very professional and cut-and-dry. The installers asked questions before they started to make sure they had the right things, color and order. They did the job efficiently. It took them two and a half hours and it was excellent. It was what I wanted. Come in, get it done and get out.

I got hardwood flooring for my entire main level, which is kitchen, powder room, dining room and living room. The sales rep, Tom, was personable. He answered my questions. I was very indecisive about the color because the color on the sample doesn't necessarily mean that it's going to turn out as gorgeous as you think it might be once it’s installed, and he was patient with me. He had updated tools, used an app and some handheld device to electronically measure, which decreased the time that it took to measure the floors. He was creative in talking me through the process and pulled up an app that would mimic the color of the samples to my actual floor, given the measurements of my floor, tp help me decide.

We’ve used Empire multiple times and it’s good working with them. I scheduled an appointment and they were there the next day. They were quick. We signed the contract that day and then, they showed up the day after to demo and start installing. We had a sewage backup downstairs which flooded our whole downstairs. So, for them to be able to come in, demo and have new flooring in a week was amazing. That's why we kept going back to them because I don't have to order something and wait for weeks or months. They got the thing in stock and they get out there in a day or two. We've done carpet and hardwood with them and this time, we did tile flooring downstairs. We liked them all.

We purchased carpet and installation for our house and were told it would be done in one day. It was, except that they pulled up the moulding around the old carpets and did not reinstall it; the technicians said that a different group in their company did that and they would call us to schedule that. They did not call us. We called them and were told they have three business days to call us back (not to do the work, just to call us back) and they were sorry our salesperson did not make that clear.

I should have done more research because I would have come out cheaper. I contacted a place after and their price was $2,500 less than Empire. But I'd seen the commercial, I was ready to do it and I did it. I like my floors. But my dishwasher was damaged during the installation process and the installers had to come back. They did not hook my dishwasher back to the countertop. When you push the dishwasher in, it's supposed to hook to the countertop so that the whole dishwasher doesn't move when you open the door. They inverted the fasteners and it scratched the top of my dishwasher door as I opened and closed it.

We used Empire before to redo my flooring and I liked the ease of it. This time, I had new carpeting installed in one room. It was simple, in and out.

Empire Today could start the quickest. We had them change our carpet. There were two different dates for the installation. It took a while. It was like five hours for the two rooms, but it ended up being what I wanted, so it was okay. The installers showed up on time. Everything was according to the estimate. The second time, they did the stairs and it was really fast and efficient. I'm very pleased with my new flooring.

I had carpet installed in two rooms and Empire Today exceeded my expectations. The workers who did the installation were very professional and nice. Empire was more expensive than other places but they do good work, which was why I chose them.

I had carpeting installed in the living room but it was not the carpet I paid for. Its quality was lower. I questioned the installers and they made a phone call to their supervisor. Then, they said that whatever was put on the truck, that was on the order. I called the customer service and I’ve been waiting for three weeks now for the salesman to contact me and bring me a sample. I haven’t heard from the salesman or Empire Today again. I was just gonna give them time and I'm waiting for a bill because I know that everybody's busy. I get it. It’s COVID and I'm trying to be considerate. But that's not even the half of it. They were also supposed to put the base down during that day but they never put it. They said they couldn't do it because it wasn't given.

The sales rep came out and he measured all the rooms. He gave us all the options and the pros or cons of each. Once he described the process and gave the price, I didn't get another estimate. It was within our budget so we went ahead. Also, the installers were awesome. They spent a lot of time making sure the subfloor was in great shape and they worked hard. I love the flooring. It makes a huge difference in how our home looks and it's easy to keep clean. There's one board that looks like it may have popped up a little bit but it's not significant. We'll wait another couple of months and see what it looks like and then we'll call and see what they wanna do about it.

An Empire Today salesman came to my house yesterday and answered my questions to my satisfaction. I chose which products would be installed and I was assured the installation could happen the next day. (Because I'm a nurse I have an unusual schedule.) This morning I received a call stating that a sub contractor's van broke down, therefore my appointment needs to be rescheduled. I chose Empire because the salesman said it could be done today. I'm curious how the company decides which jobs will be staffed and which ones will be put off. I'm surprised that such a large company doesn't have another van. Or that the subcontractor can't borrow or rent a van or truck.

Once Empire had installed the flooring, they were supposed to put down dividers. The guy put down one and left because he didn't have enough wood. Then, they came back the next day but they were supposed to be coming in the afternoon and they came in the morning when we weren't home. We waited on them to call us to let us know they were gonna come back but they didn't do that. We ended up calling the salesperson to see what was going on. He took it from there and made sure that the installers came out. But the strip they finally brought was not the same one as the first one. It was a little different in color but I didn't complain about it because I figured it was in a different location. Also, I didn't want to keep having to call them out there to do what should have been done in the first place. But as far as the floor, it is nice. It isn’t quite as thick as I was expecting because what the sales rep showed on the sales board is a little thicker but it’s durable.

The rep from Empire was very polite and knowledgeable of what she was selling. She had knowledge of what we wanted and I didn't need to look for anybody else. She was very attentive and very careful with everything. The installers came out at exactly the time they said they were gonna be here and they were very nice. They moved the furniture and put everything back the way it was. They did everything they were supposed to do and the carpet is good. It's very comfortable to walk on.

Floor installation, told do not sign paperwork if job was faulty. Poor molding installation of molding, we had paint damage and installers left window open without telling us (it was 10 degrees out that day). When they were done they asked us to sign off, we refused and asked the installer what the next step was, he had no idea and he was the only one who understood English. We were told by the salesman that we were absolutely not to sign unless we were happy with the job. Their policy is to have you write the check first and assured us that it would not be cashed unless we were happy with the job. The installer dialed his boss and handed me the phone, he demanded that I sign the paperwork and told me that he would have the floor ripped up. I told him to go for it.

We understood that they would put the baseboards and those were included but when the installers came, they said the baseboards are on top of the old one. They showed us and I said I don't want that but they said I gotta buy my baseboards, which are an extra $1,000. Also, when it came time to pay, a guy, who I'd never seen before, asked if I could write my credit card number on a piece of paper. I gotta pay and I didn't want to say, “Yeah, I'm not gonna do that.” But I thought that was not a good way of doing business. Those were the only issues with the whole project.

Empire Today's product is fine. The service has been terrible. We were almost 60 days out, and it was never finished. I’ve quit trying to even call anybody because I couldn't get ahold of anybody. It took me over 10 days calling every day to get ahold of somebody. They scheduled an appointment to come out and finish up, but they never showed up. I have now finished the project without Empire.

I liked that I was able to get in with Empire really fast, and their pricing was reasonable. They did my kitchen floor and a bathroom floor. They did a good job. I'm ecstatic about my new flooring. They're easier to keep clean. I would tell others to give Empire a try. People have come to my home, and I get rave reviews on my floor.

Working with Empire went better than I thought. I was a little skeptical with the reviews that I had read online. That made me kind of hesitant, but the salesman was very good at his job. He fulfilled his promises, and the management came across. My hat's off to the crew that installed the floor and the carpeting. They were excellent. I’ve already recommended to several people. It was just challenging to get the ball rolling in as far as the payment goes but overall, the experience went very well. They scheduled in just the right amount of time where we could get everything out of the way. As far as the product, my wife loves it. It seems to clean up really well. It’s supposed to be waterproof and not just water-resistant. So, that's helpful. Also, we like the way it looks, and it fits in with the rest of the decor of the house.

I went with Empire 15 years ago and I was very happy. Recently, we had three rooms carpeted. The downstairs will be cold because of the cellars underneath it. And the room upstairs, half of it used to be a kitchen. The house has a beautiful wood floor underneath, but half of the room is the kitchen floor. It works better that way. One is a light gray, another is a bit darker gray, and the one upstairs has a bit of brown in it. When you first vacuum a brand-new wall-to-wall carpeting, you get a lot of fiber. I have a bagless Shark, so I could see. And I'm like, “What is all this?” But the more I vacuum it, the less I'm getting. So, it must be just because it was new. But the carpet is nice.

The installers took their time and they did everything exactly the way I wanted. Also, they cleaned it up afterwards. Then, there was a couple of transition boards that when I took off the blue tape didn't look like the other one. I called them and they came back out and fixed it. Now, it looks great.

Purchased Vinyl plank from Empire. Left 1000 dollar deposit and waited a month to have installed because I wanted to ensure I selected right company. Overall the experience was good and the floor turned out amazing. There is hidden cost, but I knew what it was before salesman even showed up at door and negotiated the grinding of the floor (250$) to level before contractors showed up. Can't lay Vinyl plank with an uneven floor and that can cost you a lot more than negotiated with salesman. If there was any drawbacks I was disappointed only 2 people showed up which caused an extra day of work. With 3 people it could of been done in 2 days instead of 3. The upside with empire is you can pay with a credit card and you have a warranty unlike using side contractors. Stick with the Empire / Home depot / Lowe's when purchasing. Overall I paid about 9$-10$ per square foot including labor and cost of plank. 1000 square feet will cost you about 10k.

The installers were really good and they did a nice job, although there was a mix-up with the padding. It seemed to be thin and the guy said that with the type of Berber that we had, we couldn't go with thicker padding. But there's enough cushion there and it seems to be working all right. We've had it down for over a month now and there’s no problem heating down there.

The salesman that Empire sent out was a wonderful person. He spent several hours here going over everything. So, I felt good about that. The installers were really nice gentlemen, too. I was just not impressed with Empire's standard molding at all, and there wasn't a lot of care taken into when they put down the adhesive stuff when they did the resurfacing of the floor. They sprayed some of the walls with that concrete stuff and didn't clean it up. There were also a lot of handprints all over my walls.