Empire Today Reviews

The sales rep from Empire was very nice and warm. Our flooring is dark beige, toffee color and a nice pile. It came with the padding. The flooring's very soft to the feet. I like going barefoot. So, it's very nice. We had done it on one of their 50/50/50 deals. The installation was very quick. The installers came when they said they were coming. They installed it, cleaned everything up and left in a short time. They were easy to work with and they did their job well. I would recommend Empire.

I had flooring installed in my family room and living room. The installers did the job in a day. But they had to come back because I didn't like the way they pieced the boarding together. Plus, they had to come back twice because the boarding kept lifting up. When you would step on it, it didn't go all the way down. It still does that but I haven't called back. Other than that, it's clean and it looks nice. I like the design.

The sales rep from Empire today was new to the position but he was okay. We had laminate flooring installed in three bedrooms and I like the color, thickness and durability of the new flooring. The four guys were here probably for eight hours. But the installation is still ongoing. The thresholds that they put down were supposed to match the old woodwork that's in the hallways now. But only one out of four matched. They said they would match it as close as they could and it was not even close.

We're new to Florida, and we needed new flooring. We called up Empire Today, and they sent a guy out, then we chose our color. It was really quick. They had it down in one day. My husband and I reserved a motel room because we figured it'd take them two or three days, and we got in. My husband's full-time wheelchair, and a handicap room was not very good. The installers called and said, "Hey, we'll be done by 6:00." I asked the foreman, "Can we come home?" He said, "Absolutely," so I told my husband, "Great. Let's go home." We got our floor, and we are so happy with our service and the floors and the crew. Everyone was awesome. They were very courteous and very aware of furniture. They took good care of everything. We appreciate them. Empire Today is also right in the market's pricing, and sometimes they're lower, but the quality is awesome.

My wife decided she wanted to install a new floor in our home to replace our carpet. She wanted to see the different styles and options available as well as the prices so she could make a decision. I went ahead and made an appointment for Monday 9/18/23 for 3 PM for Empire Today in which my wife took off work early so she could meet the salesperson and get all this information. This person arrived to my house at the scheduled time and no matter how many questions my wife asked about Empire today and their products he would refuse to answer, stating that he can only give information to both of us together even though my wife is the only person interested and is making the decision if she likes it or not.

I had Empire do the flooring in the kitchen, three bathrooms, two hallways, and a living room. This was done for my father who is older. The installers came in one day and they did the vinyl first. They moved all the furniture into the kitchen and did that part. This took nine hours. The next day, a different crew came back and moved the furniture from the kitchen area and did those. This took about eight to nine hours as well. Once they were done, they cleaned up and they moved everything back. The work was excellent. Everything looks to be very streamlined, seamless, and very professional looking. It doesn't seem like my father's having any issues.

We had Empire Today install luxury vinyl in the kitchen, bathroom, and living room. We liked the speed and the availability that they were able to install it. They were gonna do it the same week. The final product looks good. We had to have our bathroom fixed, but it was fixed within the same week. They installed the floor wrong. They sent a different crew out to fix it a couple of days later.

Empire Today came out, and I liked what they had to say. We had them put in carpet in the bedrooms. The installation team was really good. The only thing is I can't see where they put the seam together. So, I'm keeping an eye on that to see if it comes apart any more than it already is. If it doesn't get any worse, I'm okay with it. But if it gets worse, they're gonna have to do something. The overall quality has been great. I love it. Empire is really good for carpet. I got a quote for flooring, and they were way out of the ballpark.

Our experience with Empire was really good. We had carpeting in four rooms, and then a hallway with laminate. The installers were wonderful. They were very on top of it, fast, and very helpful. Our new flooring is durable. The carpet is very soft. It is very impressionable. It was nice that when people came in, they were very impressed to see it. They thought it is good-looking and up-to-date. I really like the hardwood that we put in our hallway upstairs. I would tell others to give Empire a try. The prices were reasonable.

Carpet every 10 years is normal to replace it and that's what I've done. I know I've used Empire Today at least three times because I had the woman look up and see what I had last time. I even recommended them to my cousin across the road and they had their house done. I was real happy with them or else I wouldn't be using them for 30 years. Most recently, the installers were good but a couple of things needed fixing. I knew they were gonna have trouble with the house vacuum. When the guy was putting it back in, it snapped. But I got it fixed and they took care of me. I called in and the guy told me to get an estimate. Instead of getting an estimate, I just had it fixed and sent it to him. He mailed me a check for what it cost. Also, the carpet is not holding up to my dog. He snags and it's making the carpet stringy. I can just trim it, but there's only so much I can trim.

The options were fine and I found what I was looking for. I got laminated flooring for some bathroom floors and they did a very good job. The installers had some difficulty with some trim that they didn't have in stock and had to reorder. But ultimately, they took care of everything that they promised to. I was surprised at how efficient they were and how they followed through. They even compensated me for the inconvenience of them not being prepared to do everything that they were contracted to do. I'm very impressed with them and I like them.

Empire's customer service was great. They were friendly, efficient, and fast. I would tell others, “Call them today and you'll have it by tomorrow.” They came out two days before the 4th of July, and I still got it done before the 4th. It was sweet. The carpet's quality is great. It was what I expected.

The gentlemen who came to the house did a good job. I asked him specifically what carpet would be included with the discount and we found what we liked. We had a little difficulty originally because the carpet we wanted wasn't available, and it was gonna be a while. Somebody called and suggested a change but we didn't want to change it. That delayed the installation a little bit. But we were very happy with the installer. The guy who headed the crew was very personable. They didn't rush the job. We're very happy with the carpet.

I purchased carpet for stairways and laminate flooring for the basement. They called us to let us know the installers were coming. They were on time and installed in no time. They did excellent work and made it look really simple. They busted their butts and did a great job. Working with Empire was seamless.

I used Empire in the past and I used to like them. I wasn't happy this time. They always have these ads on TV about how they're having a big sale. I called them but the rep said, "Oh, what you want isn't on sale.” I asked what was the best deal I could get and I wasn't thrilled with the price. We had to haggle a bit. The installers were very nice but the padding feels like I'm walking on the sidewalk. With my other carpeting, I felt like I was walking on a cloud. They told me I got the best padding. I said, “No, I didn't. Because I’ve bought from you before. So either your quality has gone to crap or that's not true."

The rep was very knowledgeable and he was a local guy. I liked him. He also had plenty of product choices. We were able to come to an agreement on the price that was reasonable. I went with the 12 millimeter vinyl planking that I really liked for the basement. A father and son installed it and they did a really good job. I highly recommend Empire. I would use them again. I have an apartment I gotta do, and then I gotta do a place in Florida, so I will definitely call Empire first.

The installers were very quick. They did very good work and they were very competent.

I had carpeting done and their rep Joel was great. They sent a crew out to install it and they did a good job. I'm so impressed. The flooring is excellent and it feels great.

I had hardwood floor installed by Empire. I called them and they sent a person out to give me an estimate. The rep brought the flooring and put it all down, and explained the different types of floors. I love the flooring. I just had an issue, originally, when they came out to install the floor. They tried to charge me more. I told them if I wasn't gonna get the price that I was told by the salesman, that they could leave. And it got resolved after that. But it took a while for that to get resolved, probably an hour. I didn't think it should have been that hard of a process when I specifically had a contract sitting right in front of me. But other than that, I was happy with everything.

They took care of all my needs. They answered all my questions. It was a fast experience. They did everything that I asked them to do and they did a really good job.

The rep had a lot of samples and talked real good. There were two very nice gentlemen that came out to do the installation. They worked consistently.

Empire Today did carpet in the previous home. We knew we wanted laminate, and it was just a matter of the Empire Today's rep talking to us about the different options whether it was padded or not, and if it had a wood back or padded back. Empire Today did a great job installing laminate in three bedrooms. They did it very quickly. If we spilled water on the floor, it was okay. We just have to clean it up. And it was just a wipe clean or vacuum. I’m happy with Empire Today.

Empire Today did a wonderful job. I called them then their reps came and did an estimate. I ended up buying laminate flooring and carpet for four rooms and the installation took two days to complete.

Last year, I was going to purchase the hardwood for the first floor but the agent that Empire Today sent was obnoxious. But this time, the salesman was very good, nice and fair. I already have a hardwood floor on the first floor. So, I just chose the closest color to the hardwood because they don't have the white plank. It's in the rooms on the second floor and it would not matter. We have two rooms and there were two groups who installed it and they were very professional. I was satisfied when they walked me through it but that night, when I walked barefoot over it, there were some areas where there were splinters. I called Empire and they sent a guy who fixed it the next day.

I like my floors but it makes a lot of noise. I don't know if they could have done something better with the padding. If you drop something on the floors, my husband's over in the bedroom would say, "What happened?" and it was only a fork that hit the floor. Empire had an ad running for $99 for any room and the carpet and the laminate. I called them but I found out that that was wrong.

They put a hardwood type of laminate down in my living room. The rep came up and showed me the paper and had me sign it. The installers came in and they moved the furniture. They took the carpet up, got all the nails up on the floor and prepped it. They took a little lunch and then they came back. I said, “Just you two?” He said, “Yeah.” It didn't take them long to put it down and put the molding up. And they were finished.

The salesman was very knowledgeable and really helped me a lot with my decision-making. He showed me samples and negotiated with me because it was a certain price I needed and he was able to help me with that. For the installation, they came on a rainy day and they tried really hard to get me that rug in that day. I didn't have a garage or anything and they couldn't cut the carpet that day. But they came first thing the day after. They did the installation extremely fast and never interrupted my routine at all. We had two rooms and a hallway done. I left and when I came back, they were gone. They contacted me saying that the installation was done and to make sure I check it out. I did and it was done very well. We're very pleased.

I was very happy with the salesman of Empire. It was a very pleasant and accommodating experience. The workers were also very pleasant. Everything went fine. Right now we're happy with the floor.

The salesperson was professional as well as the installers. They were good and cleaned up and I'd use them again. It was a good experience with Empire Today. The price is a little bit high and could be better but that’s okay. The work was done the way I wanted it done. I had flooring installed in the living room and the hallway and I love it. It's very nice. I can walk through here with bare feet. I'd recommend Empire Today. I tell anyone about any retailer shop around for the best price, but if I were gonna use Empire again, I'd make sure they're running a special on the installation and carpet.

I had vinyl flooring installed on my staircase and upstairs. Working with the installers was good. They cleaned up everything. If they had a question or wanted to know a specific way that I wanted the floor to go, they asked me. The flooring is an excellent product. I got a good deal.

I purchased laminated flooring for two bedrooms. The techs assessed the areas they would be working on and started moving items I left there. I had an area in my back bedroom floor that one of them needed to clear with the other if it could be built up or fixed. Once he conferred, everything was good. I was impressed with their work They were very efficient and they cleaned up when they left. They put everything back in place.

Empire was great. They installed carpet and the installers moved everything. I like the carpet in my room a lot and the colors are great. But that was the one that came with the padding underneath and it's not as soft as the other rooms that had the padding added to it.

My parents used Empire, and they recommended me to use them. I used them for when I got my first floor done, then I finished the rest of my house. Empire was great the last time as well as this time. The recent project took two and a half days. It was faster than I thought it was gonna get done and they cleaned up well. There was a bit of dust, but that's normal. It looked really nice when we went in there as well. If I'm having flooring done again, I would definitely use Empire again. It was an easy process, and it was a decent price.

When we first bought the carpeting from Empire Today, it wasn't what I wanted. But the guy kept saying, “This is all we got.” So, I ended up going with the light carpet. But I didn't like it once it was laid. Then they found the flaw in the carpeting. The guy that came to inspect it brought in a board with different carpets on it and he had a darker color that I liked. I said, “Why couldn't I have gotten that? Every time I saw something I liked, the guy said, ‘Oh, we can't get that.’” He said, “Well, you can get this.” Since it was a manufacturer problem, they went ahead and put the new carpeting in in the color I liked. We got the one that they originally laid picked up and they put this new one down.

We used Empire to replace our carpet in the finished basement. The installers carpeted over tile at the entryway that was not supposed to be carpeted leaving a lip and incline in the floor. We had to have the carpet pulled up and tile removed. We also purchased the protection plan that covers accidents, tears, snags and unraveling. We have a 5 foot tear and multiple snags. I contacted Empire to have them repaired under our protection plan and the claim was denied. They want to charge me $600 for a repair that should be covered under the protection plan.

We had LVP installed in our new home in 10/2021. We were sold a floor we did not want because the style we chose was "stuck in a shipping container" and did not have an estimated date of arrival. We needed to have a floor installed in our new home before we moved in with our toddler and newborn. Therefore, we had to choose a second option although Empire Today guaranteed they would install our floor before we moved in. We were told there was a lifetime warranty on the floors we purchased. We started experiencing lifting of the floorboards by 01/2022. When contacting the company they said the warranty had expired and we would have to go through the distributor of the floor product.

This overall experience had not been good at all. It's almost been a month and still no installation has been done. The representative came is smell like ** should have been my red flag. All measurements were done during consultation but when installers came out only 3 rooms were on the agreement. I was told to let them do the work and come back for the extra rooms (I would have transition strips separating rooms vs 1 clean pieces of work). Now I'm in contract but they have to come and release the extra rooms but I'm getting the runaround on when someone will be out. This whole situation just seems so unprofessional from a well known company.

Carpet Installation Fiasco with Empire Today. On 8/15/23 at approximately 12:15 pm, Eric, an installer with Empire Today arrived to install carpet for my three bedrooms.

Empire Today came out on 8-10-23 to give us an estimate on new carpet. After salesman called his boss we all agreed at a price of $3000 total with an 8 lb pad. The salesman said he needed a deposit of $1048.80 which we provided via a check. It was agreed install would be on 8-16-23. Salesman never advised us we would lose our total deposit if cancel contract. When contract came via email, it was 12 pages and the total price listed was $4195.18 and after subtracting our provided deposit we would owe on day of install $3146.38.

The installer came all the way out to my house (43 miles from the warehouse I found out), drove 3/4 of the way down my driveway and then turned around and said he couldn't make it and someone else would need to do the install another day. I called for 2+ hours and spoke to anyone and everyone that would listen and got absolutely nowhere with only a "someone will call you back within 24 hours." Alfred was the absolute worst customer service manager I have ever run across in any business and needs severe training before running off all customers. I was basically told, "Sorry, no one can get out there for another two days, we will not discount $1 for the inconvenience." I was told I could cancel but would lose my entire deposit of $1k. Needless to say I will NEVER use nor recommend this company to anyone. Please do your research as they have multiple negative reviews and I am just another one on the pile.

We purchased the vinyl plank flooring and it was installed on two stair areas, a hallway and two bedrooms. I knew that with Empire Today, we could make our decision and get the flooring installed in a short period of time, and that's what we needed. Empire told us to plan for a four-day window. The sales rep said they would probably get it done in three. But just in case, because I had contractors lined up back to back painting and tile, they said to leave four days. The crew came in and did it in two days. So, we had two extra days on our hands. We couldn't believe how fast, efficient and well done they did it in two days. They were great.

The salesman with Empire Today explained the process to us and gave us recommendations on which room we should do. He did all the measuring. When he found out what direction we were thinking of going, he went out to his truck and brought samples in. He helped us pick out something that would go with the rest of the floors. We went with a waterproof laminate flooring.

We liked the fact that Empire Today could install our new flooring fairly quickly, which worked well for us. One gentleman came out for the installation and he was very good. It took a good amount of time of about eight hours and so far, I like our flooring a lot. It's a little more plasticky than I thought, and it was a lot of money for what we got, but they did a great job.

I had bedrooms carpeted and a bathroom tiled. I was a little disappointed in the tile when they came in 'cause they definitely overcharged. I wouldn't buy tile from them again. Other than that, the installer was fine and the carpet day went pretty well.

My stairs and the hallway upstairs were carpeted. I removed the carpet and did the stairs and the passageway vinyl. When I called Empire Today, the gentleman came to my home with samples and I chose what I wanted. And the other week, I had it done. It took a long time because the installer said that stairs are more complicated than a room. When they did it, it didn't go on it right. Tacks popped. I felt it at the top when I walked on them or I could see and feel them with my finger. There were a few of them. So, I used a hammer to knock them down. Other than that, everything is okay. They did a great job. I'm very pleased.

Everything about the customer service of Empire Today was 5-star. The information that was provided was accurate and complete. I got a wood laminate. The installation was fantastic. It was one man but he went above and beyond. I had a closet that wasn't part of the deal, but because he had extra laminate, he went ahead and just did it.

I had a carpet installed and they did a nice job. The sales rep was easy to work with. The installers also did all the clean up.

The man came out and he might have been here an hour and 15 minutes and provided me with a quote. We got to pick our carpet and everything was quick. I paid a little bit more to Empire Today than I would have at Home Depot but it was for it being convenient. The installers installed the carpet the following day and did a great job. They moved everything and I only had to move small things. But I wish more companies would take into consideration that when workers come into somebody's home, they need to have somebody who can speak English. In my daughter's bedroom, I knew that there was a squeak in the floor and I tried to ask the installer to give me just a minute and I'm gonna go get a screw so I can screw it down to stop squeaking. But he didn't understand what I was doing or trying to tell him. So, it never got done. But other than that, the communication was fine.

We had looked at flooring at other retailers. But because of Empire Today's in-home service, that made it a lot easier with lighting. The reps were knowledgeable, friendly, and showed up when they were supposed to. They installed it fine. They were done by the same day. The only thing that we were not happy about was where the seams of the carpet were. But the installer said that they had to follow the directions of the engineered papers they received from the person that measured. So, it wasn't them, and they couldn't change. Otherwise, if they ran out of carpet for some reason or they changed it, it would be on their plate to pay for that. So, wherever the measurer put the seam, somehow the computer told her to do it. But it was not in a good spot. We were not very happy with that. We could still see them a bit. But the installers did their best to make the seam look the best they could. And the quality is very nice.

I liked the way that Empire Today was able to get here the fastest. The installers were great. They cleaned up after themselves. The experience was great. We did carpeting in our bedroom. It's very nice. I would recommend Empire.

We were happy with the carpeting job done by Empire Today. The sales rep was the reason that we wanted to continue working with Empire. He was very convincing. He was honest, polite, and seemed very sincere. We could negotiate the prices with them. So, he was trying to give us a fair price, and they did. He seemed like he cared for the job that he was doing. He didn't want to rip off the customer. So, all of those convinced us to do another job with Empire. As far as the carpet, our expectations were met. They sent us a very good contractor team for the installation. They were very professional and accommodating. They did a great job.

Empire's sales rep showed me the color, but I never expected the results after they're done. I didn't like the material that they gave me. With the money that I paid for, I'm not satisfied. I just let it go because it's early to tell. I'm trying to see if it might settle down. I'll wait for a little while to see how the material will go. Day by day, as soon as you step in, the marks stay there. We already have a little bump on it that you could tell it was already growing to a slight hole. I don't think this material is gonna last long but because I am selling the house, I'm not gonna live in here, so I won't be able to see it. The people who work on the flooring are excellent. They took extra time to do the job. I like the convenience with Empire. It's just they didn't get my trust. The material that they gave me is not what I expected. I paid top dollar for a small amount of linoleum. It cost me 3,500 for that. It's like throwing money in the garbage.

We hired Empire Today to install new carpeting throughout our newly renovated basement. The installers not only cracked the new drywall corners 5 in up the walls (visible beyond wall trim) but installed soiled carpeting. There are dark soiled marks in every room of the beige carpeting from either greasy tool stains or dirty shoes. Also, the installer left behind a 7-11 coffee cup without a lid, leaving a cup stain on the ledge of brand-new drywall in the hall where there is a faint blue hue in the carpet where the installer spilled his coffee onto the brand-new carpet and cleaned it up with one of my towels that was left in the bathroom. I have called customer service for 10 days now and every day I leave a voicemail which does not get returned.

It was perfect with Empire Today. I got my laminate flooring done upstairs and my stairway recarpeted. I was shocked at how fast they came in and got it done. It was the best experience I could imagine. The trim is so good. Before I got it, the guy who came in to do my quote showed me a virtual photo of what it would look like with my own furniture. It looked exactly like that. They're also super kind and efficient. I got multiple calls confirming and letting me know the status on everything.

Empire installed carpet on hallway and the living room. Then, we called them back because we wanted the kitchen floor done. The installers were really nice and right now, I'm very pleased with the flooring. I would recommend them to anybody.

Their price and customer service is great. My rep was very kind and explained everything very thoroughly so we understood what the different options were. We purchased the 20-year carpet. The installers called me around 7:00 AM saying that they would be here in 20 minutes and asked whether that was okay since initially the time was between 8:00 AM and 6:00 PM. We had them come in and they had a cutout of the carpet for me to confirm if that was the right one we selected. I showed them where they can move all the furniture and after that, they took care of everything. They let us know once they were finished and let us take a walk around and make sure everything was good. The carpet looks great. Working with Empire was a good experience. I recommend people to reach out.

Carpet was stained with blood that could not be removed by professional carpet cleaners and had to be cut for biological hazards purposes. Contacted Empire Today and was told carpet still under warranty and would be repaired or replaced. For the past 2 months I have been working with customer service to resolve the issue. I have sent pictures first in black & white, then requested to send in color. Finally I was informed that due to the damage was a “site issue”, the warranty would not be honored. I have now requested the request for replacement or repair be sent to the Resolution Team for follow-up.

They installed vinyl flooring that was more cheery with gray and white in it. It was really pretty. The installers were so nice, and friendly. They explained things to me when I asked. So it was overall good.

We had laminate flooring installed by Empire Today. I like the quality of the flooring so far. Pretty nice. It also has a decent cost. John was our rep and he was professional. We had to wait until my son got out of school, so we had to push it out a month than what they were wanting to have installed. John and Empire were able to accommodate us in waiting for that schedule.

The sales representative was very friendly and helpful. He answered all our questions. The installers picked up the carpet, hauled it out, and put the new stuff back. It was pretty easy. I like the next-day install and they did really good work.

I had a room carpeted and it's exactly what I was looking for for the room. We were replacing old carpeting that my dad had put in from the late '70s, so it's an upgrade to the room. The sales rep from Empire Today got me financing and he was able to get me deductions. The installers were amazing. They came two days later and I was given the window from 9:00 to 12:00, but they were here at 8:00 and done by 8:45. It was very super impressive. Empire Today went well above my expectations. We have a neighborhood group where people are often asking for recommendations and I'd absolutely recommend them. I'd say that they were very fast, they have quality products, and they have the best prices. It was so no fuss, no muss. Also, I didn't pick the most expensive carpet. I picked the rather cheaper carpet, but it's still an upgrade from what we had before and the room looks really beautiful.

Empire Today gave me their initial price, which was pretty high and I wasn't gonna go with them, but they called me back about a week after they visited with me, and we were able to negotiate a price. I purchased a commercial-grade, luxury, vinyl plank. Their installers were nice guys. The downside is that, the salesman has one vision of what happens in the installation process, and that's not really what happens. So, the installation team wanted everything cleared out. They prefer not to go room by room. So, it made it a little difficult. They were able to get the work done efficiently, but it's just not the expectation that was set by the salesman. There needs to be better communication of what actually happens in the installation process between the sales team and the installation team. We enjoy our new flooring. Our overall experience was acceptable. I would use them again, but now I know a little bit of what to expect.

Installer did excellent job with one exception. The carpet pattern ran in same direction except for one area on the stairs. Once noticed it stands out every time the stairs are used. I do not know why this one piece of carpet was installed 90 deg rotated from All the rest of the installation.

It was great with Empire. The installers came in and did what they needed to do. I like the carpet. It's good.

Empire Today had a good discount for the flooring that I wanted put in. The installers were at my house within 48 hours and did the installation in the hallway and dining room area in four hours. They were efficient. The only problem that I had was the transition strips that they used were hideous. But all I had to do was tell Empire that what they used were bad. They special ordered the correct replacement strips. The installers were in and out in a matter of 45 minutes.

When the person came in and we chose the product we wanted, they could have showed us something where we could have saved a few pennies. Other than that, I'm well satisfied with the service. I expected great, and I got great. They installers were exceptional in getting everything cleaned up.

When the installers took out the carpet, there were gaps with the trim of the outline of my bedroom and bathroom. It looks ridiculous. The installers said that Empire Today wouldn't let them put more there. I got a call from Empire before and I told them. They told me, "Oh, well." I didn't persist it because the installers that did it were a very nice and sweet couple. Also, the cleanup was fine.

I put in hardwood floors in three bedrooms, the little hallway that connected them, and all the closets and my big walk-in closet. I called Empire Today. They came out, came in, looked and matched floors, and gave me an estimate. Empire's rep was very presentable. He knew all the products. He brought in book after book of flooring for me to find something that would match perfectly. He even opened up the blinds of my house so that we would have better light. There was flooring I liked, and he called his boss to see if he could get a discount on that flooring, which he did. The price came down to $5,000 to do all the bedrooms from or $12,000.

The first guys that came were tremendous. They filled in all the holes and what was left when they pulled stuff up, and they moved furniture. They did a great job. We were more than pleased with them. We loved them. So, I asked to get them back the second time, but we didn't get them. We got this other guy that came by himself, and he wasn't as good, but he got the flooring down. He didn't have to pull anything out, so all he did was come in and put the flooring down. He got on his phone the whole time, and he had it on speaker. He was talking to somebody the whole time he's working. It wasn't as good of an experience. He wasn't as professional. There were some holes in the floor, and I asked him, "Are you gonna fill those in or something?" He said, "Oh, you don't have to do that. They're fine." The floor is in, and it looks great. We're more than happy with the floor. The overall quality is great.

I had kitchen floor put in and I had to wait most of the day for the installers to get here. They put the new flooring over the old one. The cost is more than I anticipated. But I like it and the color of my kitchen. It looks really nice.

While the customer service representative was professional and curious, the resolution to a carpet installation issue was horrible. Empire Today's solution was to charge me $600 for carpet re-stretch instead of standing by their installer workmanship. Empire's warranty is 12 months. The buckling of the carpet is located in areas where there is a seam, which became apparent 15 months after install. Facts: carpet install was 15 months ago, carpet is low traffic (2 people at home), no pets, no steam cleaning, no furniture moves, home temperature 75 degrees. Company should be held accountable for poor workmanship.

We had a carpet installed in three different places. One was our family room, one was a stairway, and the other one was a hallway. We were very impressed with the installers. They operated like a machine. They were very efficient and they got on about doing their work, and we appreciated that. The flooring looks good. I would recommend Empire.

Their rep Kim was very knowledgeable and polite. The techs who did the installation were very nice and they knew what they were doing. I got vinyl flooring and it's of excellent quality. Empire is an excellent company to do business with.

The rep was the most positive experience that I had with Empire Today. But if I had to do it again, I wouldn't go with them. I had a laminate floor done in my living room and on the stoop heading up the stairs to my bedroom. I didn't think I would go with Empire Today because the prices are high with them. I met with a representative. Very friendly, customer-oriented, and our dog loved her. She came once, I said, "Nope." She came another time, I said, "Nope." She came a third time and I said, "Okay. What can you do for me?" And she pulled some tricks out of her bag and that I'd be financed. I have 12 months from the time I put the floor in to pay it off. For the size of the room that I got, I spent $4,000. And they said that they offered a special. "No, honey. No." So, if I had to do it again, I would wait. But I couldn't stand my floors in my living room and I wanted them done. I'm gonna pay it off.

This company knows they provide horrible service, that's why they make you pay upfront. They don't tell you until the day of the install. They did not start when they said they would, and it took much longer. The end result was horrible. I will never use this company again.

I would choose not to do business with Empire Today again. I was disappointed in that I was given no paperwork and everything was kept on the rep's iPad. And we couldn't see it. He showed me what we were purchasing. But I never had a good feeling about the bottom line. The installers put down a pad and the new carpet. They pulled out the old one. But they covered up the furnace vents. It was a mistake because you have to have the vents open. So, we had to call the installers back to take care of that. Also, I called because I wanted another project, but they never got back to me. The rep said he would send something in the email about how many square feet there would be, but he never did. So, I didn't do that project.

Everybody was professional. Empire Today's rep came out and showed us the carpet. He was nice and he pointed out the difference between the carpet and the padding. The people that did the work came out the following week. They did an excellent job. They communicated. They pointed out certain things to me. My whole family likes the carpet.

Empire Today's salesman helped me pick the right carpet for my home. The quality is good. The installers called 10 minutes out. When the two gentlemen came in, I said, "You know you have to move the sofa and the high bench table." But they said, "We don't move furniture." So, I had to go on to my phone and pull the contract and download it, print it out and show them where I had paid for them to move three pieces of furniture that I can move by myself, but I said, "I'm not going to do that because I don't wanna be moving it from left to right when they are doing it." I paid for them to move furniture. But when the installer came in, they tried to say that was not something that they do. They hemmed and hawed, but they went ahead and did it.

We did some flooring a month ago and everything went well. The installation was very nice. The installers were very respectful and they went really fast. They said it was gonna take two days but they did it in one and they didn't make a mistake. Everything was perfect. The flooring looks very nice. The salesperson explained to us why the old flooring didn't shine and what you needed to do and it was perfect. So, my mom doesn't have to clean as much as she used to.

We had laminate flooring installed 2 years ago in our kitchen and connecting hallway & bathroom 2 years ago (2/20/21), and we have issues starting a couple months after it was installed. Instead of pulling up our vinyl flooring before laying down the new floor, as was described in the contract, the installers said it would be better to install over our existing vinyl flooring. They are the “experts”, so I did not argue. Now, instead of the kitchen floor looking "solid”, sections of flooring have been shifting, leaving gaps in multiple places in our flooring.

Empire worked well with mom. The guys came in and did a good job putting in the floor and cleaning up. So far, the quality looks good. Everybody's happy with it. If my mom decides to do more later, she will get ahold of Empire.

I wanted to try Empire. The first time I did was six years ago and they did a great job in my hallway. I've been calling them up since. I waited for a couple of years, which was about a year ago, and I got them to do my living room. A couple of months ago, I got them to do my kitchen too. The last time, I did a vinyl type, hardwood floor for the kitchen. It was squares that were glued down to the floor and it was waterproof.

We had laminate flooring installed. The techs were very nice and professional. The quality of the product is very good. Empire did very well.

My flooring install was scheduled for June 29th and 30th. The carpet was finally installed July 15th. We are still waiting for repairs on the improper tile install. They sold me tile that I later learned was unavailable (backordered for weeks), made me pay prior to install even though my contract specifically stated the balance was due on job completion (now I know why), the teams that came out had one guy that knew what he was doing - the rest, according to them, had never installed tile before. The installers made rude remarks about my family in Spanish which I unfortunately understood.

My experience with Empire Today was really good. They quickly set up an appointment for somebody to come out and give me an estimate on the flooring for my house, and installation went really well. The flooring is a lot better than what was there. I had a Berb carpet installed in the living room and the hallway, then I had wood laminate flooring in the dining area. I'd tell friends to call when Empire Today is having a special.

The sales rep was very good, professional, informative, and gave us all the options for us to make an informed decision. I got a better deal with Empire Today, and that's why I ended up going up with them. I had carpet installed in the living room, dining room, bedrooms, and hall of a three-bedroom condo, and I was very pleased with the choice that I made. I didn't go with the highest option, but I'm glad I went with the higher padding 'cause it made the carpet better. I like the look and feel of it.

The flooring is good quality. I purchased a caret for our upstairs apartment and they installed it the very next day.

My parents were here listening to the spiel, and they were shaking their head, yes. So, I thought they understood the Empire Today's rep. But I could not understand his speaking. So, I let my dad help me make the decision. And after everything was said and done, it was kind, "You need to have it installed by Friday tomorrow or the deal's off." I wanted to get another quote. But he was like, "It's now or never lady." I talked to my dad afterward. And we wound up canceling the order. Because some of the things that he said that we didn't understand, and he said this was included when it wasn't and/or vice versa. The only thing is, we paid for a full box. I had asked them, "If there's any left or whatever, leave it. Just in case something happens, I need to replace it." But they didn't do that. After all was said and done, I got a good price. They were in and out, and polite. I would recommend them. I'm happy with the looks of the floor.

We had a very positive experience. We purchased carpet and they took care of the installation. That went well and the new carpet is good. Use Empire. They are very much true to timeframe and everything connected with the project.

Customer service was courteous. They sent the rep to show me some samples and he went over the price. We purchased plank flooring and everything went well during the installation. The quality is good. They did a pretty good job and I recommend them.

We got vinyl flooring and carpet from Empire Today. I started the process online, then someone came out, showed us samples and the measurements, and gave us an estimate. Both of the guys we dealt with were really nice. For the vinyl flooring, the installation was super easy. The installers were in and out in less than an hour. It was put in a half bath, so it was a small room. Also, our subfloor was creaky and they got it to where it wasn't doing that anymore. So far, the new flooring looks great.

I had laminate wood installed by Empire Today. The quality of the laminate was very good. Their website has good information. They have different thing that they sell. It's also user-friendly. The salesman was also really knowledgeable about what he was selling. The installation took more than one day. But they did a good job. It went well. But none of the installers could speak English.

I checked with Empire Today first because of their reputation and they've been around forever. Then when I called to get information from them, they were right out and took care of all my questions and showed me what was there, and got it all rolling. I had carpet installed in three bedrooms, a den, a dining room and a living room. I went with the least expensive one because I'm not rolling in dough. And now I've got a big fat payment. The two guys who did the installation were great. They helped quite a bit. The hardest part of the whole thing was having to empty my house. But that's not their fault. Literally, it was like moving since I was doing all the rooms. The house was basically vacant but they got it done in good time and did a good clean-up.

My floor is still producing glue out of all the seams and it’s a mess. It’s been 4 weeks since it’s been done. After repeated calls with no answer or response from Empire or my sales guy I am forced to write this review. I would like someone to call me to get this issue fixed.

I have used Empire in the past and had great results but the company has obviously changed and not for the better. I had new LVP flooring installed in 2021. The installation was done horribly and the floor looks atrocious after spending $10,000!! I have had them out multiple times before my warranty expired. The first gentleman agreed that it was an installation issue and even described the people who installed it saying they have had to repair a lot of the floors they installed and they no longer work there. But they never wrote a ticket for the buckling of the floors until after the expiration of the warranty and are now blatantly lying about the cause.

The guy from Empire Today was strange the first time he came. After over an hour and a half, he said the price and my landlord said no. I was disappointed but I tried to cheer the guy up. I said I told him it was up to the landlord and he wasn't gonna go for anything more than he was willing to pay. I patted the guy on the shoulder and he said, “Don't touch me.” I got in touch with Empire Today the second time and the rep managed to come up with a price that the guy said he could do it.

I got laminate flooring. Installation went well. They did it all in one day. But I had to have the quarter round shoe molding changed because they put white down and it didn't go well with the wood grain floor. Other than that, I love my new flooring. If you're in a hurry, call Empire. They were quick about getting the job done.

I had tiles installed in my family room and the bathroom, and it was installed by two people. It took over eight hours and I called them back because the tile didn't look flat. But they said it was flat to them. So, I called Empire Today and they sent the same guys that put the tile down back to check it. So, I called and asked them why they would send the same people down. They said it’s what they do to check the work. It could have been the grout that the installers put down. It could have been uneven. But the carpet in my family room was installed by a lady and she came with a young man. I was totally shocked because when she came to the door, I asked if the man was coming to help her and she said no. She took her time and I liked the way she did her work. I don't even know if she took a break. It took all day and even until the night. She had to pick up the old carpet and moved the furniture around. She was excellent.

They came in, gave me a quote, and did what they said they were gonna do. My experience was good. The installation was scheduled immediately. The installers were friendly and polite. They did their job. I was pleased. They installed the laminate flooring in the living room, dining room, hallway, and two bedrooms. It looks good, but it doesn't clean well. It tracks up easy.

We had used Empire Today previously. This time around, we got carpet for our daughter's town home. The sales rep was great. We didn't have any issues with the sales rep, but Empire hires third-party installers, and the installers were an absolute disaster. The process to notify you of when they're coming all the way through the installation process with an installer is not done well. I have already advised Empire that the process was poor. We specifically told them when we purchased, and it was on the paperwork. The sales rep did represent us correctly, but we were very clear that we needed to be present for the installation. So, we needed sufficient notice so that we could be there. We were 30 minutes away from where the installation was taking place.

Empire had the best price. The salesperson did fine and was personable and knowledgeable. The installation was fine. It took two days. I think they didn't have a lot of people there. Two people showed up on a Saturday and did about half of it, and they ended up coming back on Sunday, but it was only one person that really did the work. The guy that was there on Saturday had already had some prearrangement. So, he couldn't come back with the guy that came back on Sunday. I don't know if they didn't realize it was gonna be as big as it was because I would have thought they would have come with like four people, but they didn't. The only complaint I might have is that, unfortunately, the installers didn't speak very good English, so it made it a little difficult to communicate with them. Outside of that, it was fine. The carpet is good. I got what I paid for.

I had a problem with the contract in the beginning because the representative put figures down that were very questionable. He corrected it but they showed up later when I got the contract through email. That made me feel leery about dealing with Empire but they corrected that. Also, they didn't have the carpet I chose in stock and they didn't let me know until the day of the installation. Things started bumpy and I wasn't expecting to incur all of this.

We did the vinyl flooring with Empire Today and we love it. The rep had a bunch of selections and when he told us that we could go online and take a picture of our room and match it, that was amazing. The installers came in and got straight to work. They said it'd take two days and it took one day from pulling up the carpet, hauling it out, and laying the floors down. We're very pleased. I have recommended Empire to two people.

Empire Today installed my kitchen flooring. The sales representative was very understanding of what I was looking for. However, the installation was another story. When the installers came down, they did not have the required amount of product to install all on one day. They got it partially done the first day, then they had to come back the second day and finish it up. They couldn't understand me and I couldn't understand them. With the exception of the installation crew and their screw-up in not bringing enough product, everything was great. I like the flooring. The quality is so far, so good.

Empire Today did my home and my condo's carpeting. It was fine for both places. They just came. They did their thing. I got out of their way. They did it in one day.

I made an appointment well over a month ago with Empire Today regarding flooring in my vacation home. I informed them that this was a vacation home and required travel for me to get there. They confirmed the appointment 3 times, including yesterday. I took a day off from work, drove 2 1-2 hours last night to be here for our 9:00 appointment. They called and cancelled 20 minutes before the appointment saying that they don’t have a rep in the area and we need to reschedule. I asked if they typically do a have rep in this location and why they would make an appointment if they didn’t, and the rep was rude and refused to answer. Terrible customer service. They just lost a very big job and I will never deal with them again.

The rep was very helpful. She took measurements, gave an estimate, and worked with us on the price because it was a bit higher than what we were expecting. She was able to give us some incentives such that if we booked that day, we would get a discount. We worked the price down to something we could afford. We got laminate flooring and once we booked, the installers were here four days later. The installation was a little difficult but they were done within one day.

I did the carpet installation a couple of months ago. The installers did a good job and I'm happy. They broke a leg of the mirror and they replaced that for me. The carpet is okay. We accept it and like it but the first step going down from upstairs had molding. I sent it to the company and they gave me a reference number. Nobody has called me or done anything for me. I'm so tired of that.

We got vinyl wood flooring. They had great communication and the techs did a really great job installing. They were very outgoing and happy. They explained everything that they were doing and they weren't in a rush. It made things go well. The quality of the flooring is good but there was a spot in my wife's bedroom where the floors were squeaking. Other than that, it was great.

Empire Today came over and talked to us and they showed us samples and we didn't have to run around to the store. Then they could do it right away. We didn't have to wait for contractors. It was quick. We had a kitchen flooring put in and it was like a linoleum. Everything went good with the exception of when the guy came over, he told us we would have to have the stove moved out, and disconnected from the gas, which was fine so we did. But he didn't tell us we had to move the refrigerator.

I love my kitchen floor after the installers came back and made the corrections...the installers did a horrible job on the trimming of my panel kitchen floor. They did not cut the wood trimming correctly and it seemed like they did not measure it and just picked up a spare piece of wood to complete my floor..As for my office carpet, they did a awesome job and it looks great!...would recommend them for carpets installation without hesitation..

We replaced the carpet on our staircase. The sales rep was awesome. The installation was quick and chaotic but it was done in one day. We ended up having an issue with the carpet itself. On the third step from the top, the carpet came off of the floor. Other than that, we love it and it's great. I just wish it hadn't come up already.

We did wall-to-wall carpet and the installation was okay. But there were a couple of things that we weren't super happy with. We didn't get too much of a heads-up on the installers' arrival. Also, when they arrived, it was in a beat-up van that didn't have Empire on it. The installers worked hard and quickly but they didn't speak any English. So, it was hard to communicate with them in terms of any notes about the projects. I wanted to just tell them to be careful about certain things, but they couldn't understand what I was saying. So, that part was a bit tricky.

We were extremely happy with our new flooring! Very pleased! From the salesperson named Dave. The whole process wAs great! We liked the idea we could view the flooring before purchasing. The salesperson really knew his stuff! And the people who installed were fast and very efficient! I was very surprised that they installed so quickly, it only took 1 day. I would use this flooring company again.

Somebody from Empire came out and gave me an estimate. I liked the estimate. It was in my price range. They also have a nice selection to choose from. The rep was also very nice. I love the way he explained everything. Showed me the samples. He was very courteous and knowledgeable about all their products. I love the installer too. My daughter was there and she said he explained everything and everything went perfectly. I did the bedroom and my closet. I liked what I received. I love my rug.

Empire gave me a great deal. I purchased the laminate flooring that is waterproof. It's beautiful. I really loved it. I put it throughout the bathrooms, the kitchen and the living areas. The person that came over suggested it. The installers didn't speak English very well, but they were fast, courteous and cleaned up after themselves. When the rep had me do the walkthrough, there was one part of the kitchen that creaked. I showed him and he fixed it. But when I kept walking in there, the creak was coming back more. I called them. They sent out somebody else.

I've been very happy with Empire, especially with the salesman. The installers were also very professional. The installation was very good and quick. They did an excellent job.

We purchased wall-to-wall carpeting from Empire. They took the old carpeting up and replaced it with a new one. The process was very quick and easy. The quality of the product is okay. The padding underneath the flooring seems okay too. When I put my foot on it, it seems all right. Others should feel free to use Empire.

This wasn't the best experience I've had with flooring. I ended up getting vinyl and the sales rep was really nice. I told her what I wanted and I didn't want to break the bank. But flooring is not cheap. Doing the sales visit at home sucks 'cause I didn't get to see a lot of samples. But I was happy with what I picked and the installation was nice. The techs didn't have to rip up the floor in the living room but it took them the entire day. So it seemed like it took a really long time to lay vinyl in two rooms. In the living room, there were some spots where the vinyl was cut roughly and it didn't match up to the wall and the floor. Other than that, the bathroom was fine. It looked great. But whoever's gonna use Empire Today needs to ask a lot of questions and really be on top of it.

I got hardwood plank flooring. The installers were amazing and they were on time. They were super nice too. The new flooring has been great.

I went with the LVP flooring, which is a life-proof kind of floor and I did the whole first floor. The installers made a couple of mistakes and had to come back and fix them. But other than that, they did alright. They were trying to get it all done in one day. The warranty is five years up to the purchase price of the floor and they’ll fix or replace it. But there was a break in Empire Today's communication with their installers. So they could improve on that.

I had heard of Empire on TV and I knew we needed carpet. I called and they sent a guy out. He had everything in the car with him when he came. I told him pretty much what we wanted and he brought in what would suit what we were asking for. I liked their price so I got the carpet. They hired somebody to do the installation and the guys that came were really good. It took most of the day to get through everything. We had the whole bedroom end of our house done and they had to move furniture and take out old carpet and put in the new one and put the furniture back. It was three bedrooms and a hallway so it was pretty big. I love the quality of the carpet. Empire does a good job for a good price.

I had a laminate installed in my family room and the gentleman that came out, Jose, did an excellent job. I requested him and they were good to make sure that he was the gentleman that came out. I enjoy seeing the whole process of how it's done and he was very friendly and always answered my questions. He and his assistant were professional and I was very happy with the job and with the flooring. It looks very ritzy and expensive. Empire Today has laid carpet in my home several times in different rooms and I've always been very satisfied with their work. Also, they have sales frequently so that enticed me to call them in and get an estimate. I hope they also help the installers because they are the ones who actually do the work.

I looked at rugs at Home Depot and I didn't like any. Empire’s were nicer. The salesman was wonderful. He did not pressure me and I liked that. I had rugs put downstairs, up the stairs and in the upstairs hallway. The installers were wonderful, neat and professional. I had a very good experience with Empire.

We were getting 4 bedrooms upstairs, bonus room and stairs carpeted (replacing existing). Salesman told us 4 guys would come out and finish in 4.5-5 hrs. One guy and a girl came out, he was here 13 hrs and still didn't finish the stairs. Our son is 18 and works nights so he wasn't able to sleep at all that day. There was a very noticeable line in the master bedroom so when he came out a week later to do stairs (which I had to call Empire and ask for the job to be finished), he said he would have to redo the entire master bedroom and hallway. They were scheduled to come out today and haven't heard a word, tried to call several times, voice-mail and no response. We had to take apart our bed, remove all the drawers and shelves in our closets AGAIN, it's a true inconvenience. Three weeks since the first installment and we're still waiting. Worse experience ever.

Both the representatives that came out were great. They arrived on time, which I appreciated, and they were really informative. They asked me what it was I was looking for and made sure that they provided samples that met my ask. Neither one of them were pushy. They were really patient, they answered all of my questions, and it was clear that they wanted to be sure that I was a satisfied customer. I appreciate both of them. Also, each of them were available during the install process when I had additional questions.

The rep was professional and courteous. I had them install luxury vinyl in the living room, hallway, kitchen and throughout the closet. It started off well with the installers but I didn't know they were gonna have to move certain things like the refrigerator. They didn't plug things back once they moved it. If I hadn't gone back out, I wouldn't have found out that my food would have been all destroyed. I had to replug the refrigerator and my box for my internet. I also had a lot of dust and things to clean up. They didn't tell me all of those things.

Empire did a good job of installing the tiles in the master bath with an attached walk-in closet but I was disappointed because the tile floor was left dirty and had grout on it. I had to get down and scrub them. There was also grout on the baseboards. But the flooring looks good and the quality seems fine.

The sales rep from Empire Today was nice and wasn’t pushy. I bought carpet and the installers were on time and professional. It was a great experience.

Empire Today did a great job. It's the second time I've used them, and it's amazing how the competition wants to beat Empire up. Empire's product and their people were good and the price was very good as well. The only thing I found that they didn't do well was they were bundling up old stuff, extra pieces of carpet, and weren't paying attention and tossed a bunch of them next to my walkway, right into my planting bed. That aggravated me a little. They were putting it out there, then kicked it to the side, and I had to clean up my planting bed a bit.

A guy from Empire Today came and did the estimate. I already knew what I wanted and he already had it, so I just did it. I got the wood floors installed in the rooms and hallway upstairs. It took six to eight hours to do all three rooms and the hallway, and the installers were very helpful. They helped me with my other furniture that I could not move. They did a great job, and I love the flooring. I just wish that they did the stairs, because now, I have to look for someone to do it. Other than that, the warranty is good. If anything happens, it's covered. Keep up the good job and let the clients be happy with the products.

The salesman got me what I was looking for. I purchased a rug for the basement. The installation was great. They called me an hour before they were gonna get there. They were there, told me the amount of time that they would be there and stuck to it.

The rep did the appraisal, took measurements and gave me a quote. Installers showed up a few days later. They were extremely quick and efficient. They took 12 minutes to eat lunch and ran back to work. The quality of the flooring is really good and the installation seemed effortless. The color was great too and the thickness works very well for our purposes. It was a great experience for us from the scheduling of the appointment to the installers who did the job. In such a limited amount of time, they were able to do everything very well. They hauled out the old carpet and swept before they left.

I had wood floor installed by Empire. We had our living room and kitchen done. And then about six months or so later, we extended it into our front foyer and our bathroom. Customer service is great. They came out and they showed me what they had, prices and stuff, and we chose which one we wanted. Our floor is very nice-looking and the product is of good quality. Empire is a good company to work with. They do what they say they're gonna do.

I had wood floors installed in our entry way, living room, hallway, and one closet and another entrance. I felt much more comfortable with Anthony, who was the guy from Empire Today that came out to show us the product, and to help with financing which was another key factor along with the actual installers, who I felt treated us like royalty. They were so helpful. They moved things. Before they would start work on a particular area, they'd make sure that I knew what area they would work in, if I needed to come that way, or how long it would be before they would be finished with that particular area. They were very considerate of my comfort, my time, and how things were going for me.

It started from the sales person all the way to the installers. What great customer service I received. I was very well advised as to the right choice, service was completed as promised, price was within my budget and my floors look so very beautiful. The installers were super nice, courteous and cleaned up after themselves. Great experience all around.

My experience with them has been good. The installers were on time and they explained everything. They also cleaned up their mess which was A+ for me. They also gave me instructions on how to care for the floor. But some of the pieces of wood he put across the floor are falling off. Other than that, they were very professional and they did a great job. I'm so proud of my floor. It's perfect and I love it. I'd use Empire again.

I have been dealing with this company for MANY years, and NEVER had an issue, UNTIL I moved to Ohio. I had Empire come out and install flooring in my upstairs and the staircase of my home (Dec 2021). Shortly after (little less than a month) I noticed (in the staircase) that the flooring was separating and or coming apart and some stairs it was really loose, I called customer service and spoke with "Paul?" I was told that he would "look into it and get back with me" a week and a half went by, no news, no phone call, no email, I called "Paul" back got his VM and left a msg. 63 days later I get a VM from "Paul" apologizing profusely and explaining a family emergency was to blame and how I wasn't forgotten. Never heard from Paul after that.

I had wood flooring and tiles installed. I was pleased. I was happy with the wood flooring. That was the first thing that I had put in, and then my ceramic tile, which was 50% off. The installers were on time, which I really appreciated. They called ahead of time to let me know. They were very good. I was especially impressed with the people who did the tile. Empire was very conscientious. Even after the installation, they wanted to know how well everything was and how the job went. It was a good experience. I also got great service from the person that helped me, Paris. I would have Empire do the next bedroom, too. I would trust them to do it again.

They did a good job. The only real problem I had was when they took up the carpet, I asked them, “Will you fill in the bottom part, because the carpet is gonna be higher than the wood?” They assured me they would cover it up with the borders. But they did not. But I like the wooden floors.

The cost and quality were equally if not a little better with Empire Today. The salesperson was knowledgeable. Just ordered the wrong floor, so we had to push our installation back a day. It was the same luxury vinyl plank, but a different color. The installers were excellent, hard workers. It took them 11 hours and they did it all day. I like the design.

I purchased laminate flooring for the kitchen, bathroom and pantry from Empire Today. Their cost is better than other companies. The sales rep was fantastic and extremely knowledgeable about the product and our needs. He helped me from start to finish with what the best options would be, what the best layout and design. The installation crew was also amazing. There were three installers and they had to remove peel and stick tile and a linoleum floor underneath that. They gave me instructions about washing, the product to use and the warranty terms if anything were to happen. I was fully informed of how to take care of it and get the most life out of it.

Empire did some flooring for me years ago and they did good work. I used them this time around too and had them install a wood product. They're planks. My sales rep was new and I was his first client. He seemed nice and accommodating. He answered my questions. If he didn't know the answer, he would call his boss. I could hear both sides of the conversation and it's pretty interesting. I was his last client on this one because he got promoted to a residential business. When he heard that I was gonna get some more flooring, he asked if he could take it.

Empire Today had the best product and salesman did a great job. The installation went very well. The guys that came out were very professional. They did a great job. We love everything about the flooring, the way it looks, the way it feels, and its quality.

I purchased vinyl flooring from Empire Today. The rep was really good. He was explaining to me the different types of samples, the quality of the samples, and which one might be a better fit. He was giving me really good information to help me decide. The installers were very professional. They told me to take pictures off the wall, anything that could move during relocating furniture. They moved everything when they were working in the section and covered it up. They were so neat. Their execution of getting the floors done, I've never experienced anything like that. It was a two-day job and they were able to put everything back and organize their stuff. It wasn't all over the place. It was a clean process.

I love the flooring from Empire Today. It's beautiful. I got the wine colored carpet. The price was good too. I wanna do my game room next. I want the same guys to do it. They did a great job. They even cleaned up after themselves. They were gentlemen. They even helped me move my furniture. They went over and beyond. Everything was excellent.

They installed bedroom carpet. The techs moved the furniture out, put the carpet down and moved the furniture back. Everything went as expected.

I had used Empire some time ago and they were very good so I thought to go back to them. I wanted something that sort of would blend in nicely with the floor and the existing living room carpet. The person they sent with the samples was supportive and helped me choose what was right for the rest of the house. I didn't feel rushed or anything. He showed us several pieces and told us the type of care that they would need. We eventually chose the one that I thought was best.

We were switching out carpeting and I saw Empire's ad for the $99 a room. I had somebody come out, we liked the carpet, and we went with that. But it was a lot more than $99 a room. We were charged for the padding and stuff like that, which was fine, because they said that that was not included. Also, the installers were fantastic and so polite. They came in and got the job done. Anything that they needed to do, they ask first and from the moment they showed up, it was about an hour and a half install. It was a very good experience with Empire Today.

Empire did some carpet for me over a year ago and that didn't come out well. I had a one year warranty on the carpet and two or three days after the warranty was up, the carpet started buckling. Empire wouldn't cover that. The installers should have stretched the carpet when they first put it in but they did not. I talked Empire back to doing my floors and installers came out and did that. I had horrible floors put in but their guy said he made compensation for that. The cost and quality of the flooring are good from what they did. The technicians did everything well with the exception of when they put my bed back together. They didn't tighten it all the way down. Other than that, I was happy with everything they did. I told a friend the price of my flooring and I'll send him to Empire.

I had a good experience with Empire Today. My only downfall was that when the installer got here, he expected the money upfront but we were on a payment plan. But it got squared away after about 30 minutes. After everything was okay, the people that did the carpet did a really good job. It was very professional. The seller did a really good job as well. It is a really good service.

I had laminate flooring put in by Empire. It's great. It's very durable, comfortable and easy to clean. I have a steamer that cleans the floor very well. It sanitizes. I have animals, and it's because of the animals that I had it installed because they ruined the carpet. Empire's rep was very nice, very thorough, and it was a very quick decision. The crew that came out to install was very nice. They were a husband and wife team. They did it in about four hours. They were very fast.

I used Empire before and they did a great job, so I decided to go back. I was driving by when I was new to a location that I'm living at right now. Then this time, I found them on Google. They did a really great job. I have no complaints with the way it looks. It looks beautiful. They did exactly what we wanted to do. The only problem was they put some type of glue. We've got a couple of pieces that have some glue. We don't know how to get it off. My husband called Empire and nobody ever responded. We would have thought that they would have responded. It's been a while ago. We've given them more than enough time to respond. My husband said that there was a couple of tiles that were broken. When they removed the old stuff, they cracked one of the tiles that were not supposed to be broken.

I used Empire again because I liked them the first time I used them. I liked their professionalism. I liked that they came in, and it was done quickly. They moved the furniture and took care of everything.

We had a great experience with Empire Today. They did a really good job and they're a big company. The installer and his partner are really good. The house looks great with that tile they put in. We're happy. We didn't feel like we got ripped off. We feel good. Since we saved up enough money, we're gonna have the rest of the house done. The sales rep left us estimates on the other stuff we need done. So, we're gonna call him as soon as we get ready.

I purchased carpet and luxury vinyl from Empire. The rep that came out was great. He reached out to his supervisor a couple different times to see if she had any promotional deals for us. We had a couple of different products picked out from different companies and the rep was trying to work pricing with us. He talked us through financing and made that super easy. So overall, he was very friendly. When he came out, another gentleman showed up who was in training. They had never met before and so we kind of got to listen to him training the other gentleman. That was pretty cool.

I had a very good and professional experience with Empire Today. The rep was very professional and knowledgeable of his product. He explained everything nicely. The installers were also very prompt and efficient. They did a very good job. We purchased hard wood and it has very good quality.

I had vinyl wood flooring put in my living room. It's very good. The only thing is that one of them spoke a little English, and the rest of them didn't. It was hard to talk to them.

For what we got from Empire, it’s okay than what the other place was gonna give us for the same price. They did good on the installation. When I got home and saw it, everything was perfect. They put the furniture back where it was.

I like the carpet Empire Today put in. It was good and so was the pad. The installers were great. It was like Dr. Seuss with The Cat in the Hat where they clean up as they leave then the parents come home and everything's perfect and they don't know what mayhem there was when they were gone. I was pleased. If I do the rest of my upstairs, I'm gonna use them again especially if they give me a better price and more of an incentive.

When I had my new floors put in, I used Empire again. They had to completely replace my whole floor because of problems but I still had a problem afterwards. I had to have the installer come back and fix a few things, and there are a few things I'm still taking care of. The installer said that everything would be fine for now, and that they could come back and fix the rest later. There are a few places where it doesn't seem like the flooring is lying flat. It seems a little puffy. There were also places where the trim they put in didn't meet properly. I could have done better than this, and I don't do woodworking.

The installers were good. However, there was a three-hour delay of getting the carpet installed because they didn't think they had enough. They had to call the manager and the person that sold the carpet to us. They re-measured three times and realized they had enough. We got the most expensive carpet that they had. The carpet is beautiful, but we wanted something that was more dense. When you walk on it, you could feel that another person had walked on it. It does not come back up. They had only two types of padding. We got the one that was supposed to be vapor-barrier. We wanted it to last for a long time. Nobody's ever called us back to see how we liked it. They sure come out and put out a big show, but they don't follow up. Also, they've got this trim and the nails did not set in good enough. I've ripped my heel several times on them.

It went well with Empire. I had a meeting with them. We sat through. The rep gave me what seemed to be honest feedback. We had them put manufactured wood flooring in the kitchen. They did a good job. The quality seems top-notch. I would recommend them.

I am very busy running a dog training business out of the home and I needed somebody that could come to me and bring me samples. I liked that Empire's website had a little option where I could take pictures. They kind of did this virtual overlay that gave me an idea of what the flooring might look like in the room even before the consultant guy came out with the samples. I liked him a lot. He was really good and prepared. I gave him my thoughts about looking online and what I was looking for. He showed me those and a few other options. In the end, we found a nice medium meeting ground place for what I wanted versus what my husband wanted as far as price point and quality.

We purchased a rug from Empire Today. We booked an appointment and a gentleman came out and brought samples. He was great. We also love the quality of the product.

The installation was quick and easy. It was an easy experience overall. They do everything electronically.

We purchased carpet flooring for the home. We chose Empire Today because of how soon they were able to come out, and their turnaround time was really appealing. It was beneficial for us because we were looking to make a change fairly quickly. The installation was good. But it was a little rocky. The installers that came out didn't really speak very good English. So it made it a little difficult to communicate with them on what we needed. Also, there were some concerns with the baseboards when they installed them. It's a brand-new house so the baseboards were all secured to the wall. But after they installed them, there were issues where the baseboards were popping out. So trying to communicate to them to fix that was a little challenging, but nothing that we weren't ultimately able to rectify. The cost and quality were right in line with what we were looking for.

I had four bedrooms done with carpet and the remainder of the house was done in porcelain tile. The cost was roughly around the same vicinity as other companies. But with Empire, they actually sent a tech to the house to measure everything and go over the whole process with us. So that was kind of nice. One of the sales reps came out and walked us through what the process would be. The tech brought samples of everything with them. They had different types of tile, colors, carpeting and padding.

Empire Today did a wonderful job. They showed up in a timely fashion. They cleaned up everything really nicely. I was extremely satisfied.

Empire Today is reputable. Their sales reps had a lot of information on everything and were really down to earth when they were explaining how the whole process goes. The installation team was also excellent. I'm 100 percent happy with the quality of the flooring. Empire is excellent all the way around.

Within 24 hours of calling, one of their sales crew came. He was a super nice guy and he brought all this carpet. We had carpet installed in three bedrooms. During the installation, my wife and I took everything out with the kids. We stripped all the baseboards down 'cause I didn't want them to have to do all that. Three techs came over and measured it all out. They knocked the job out pretty quickly. They took away all the old carpet. They were super polite and easygoing guys. I like the density of the new carpet. It looks good when it's all vacuumed up. My Roomba goes over it simply.

We had a carpet installed in the sunroom with Empire Today. They stand behind their word. If you see something that's not right, you call them and they send somebody out here to check it out or fix it.

Saved. On 5/2/23 I had Empire to come out for the $99 special they were running. When Chris the salesman arrived I asked him about the $99 deal, I asked what is the labor and padding cost for my room, he never quoted on that and didn't want to talk about the $99 deal. After several attempts to get information about that deal out of him with no results I expressed to him that I am a 30+ year salesman in what I do and that the $99 deal is just to get before the customer to up sale.. His reply was, and I quote "YOU ARE ABSOLUTELY RIGHT AND IF YOU KNEW THAT WHY AM I OUT HERE WASTING MY TIME AND YOURS." I was floored when he told me that, so essentially there is no $99 special but Chris is such a smooth talker. He brought me back around and like an idiot I bought from him.

I had carpet installed and my floor is fine. But, Empire didn't do the work. They subbed the work out. They found someone who was qualified to do the work. However, the people did not speak English. They couldn't understand anything that I was trying to tell them. But they got it in quickly and they seemed like they knew what they were doing.

A rep came to my home and he was good and thorough. I did vinyl planks and it's good. I just wish they talked about if we had asbestos. When the installers came out, they were great. They were just polite and thorough. They found possible asbestos in three of the rooms and two months later, I still haven't finished having my floor installed. They've installed about 60% of the flooring. The installers won't disturb anywhere where there might be asbestos.

I had some indoor-outdoor flooring installed. The crew did a good job. They were punctual and courteous.

Install crew was pleasant and professional. Very hard workers. They did a great install job. Spent extra time on all the seams to ensure perfection. They were clean on the removal of the old carpet. The carpet was cut perfectly, and the new color was very pleasing.

I'm very happy with service and product. Highly recommend. Will continue business with them. Sales rep helpful. Very impressed. Quick service and moved furniture out of rooms. Not sure what else to say. But great prices and great installers. I am happy.

The team was very professional, the installers were hard working and rarely stopped. They finished the job in one day. I was so appreciative. For their dedication and hard work. The work looked beautiful with little to no clean up for me to do.

They installed lower quality carpet than I requested and observed from the 3" sample. When I discovered this upon installation, I refused to sign the walk through sign off. The kid that installed it said he would be fired if I didn't sign it. So I signed it, but wrote next to my signature what I was unhappy with. No follow-up on the carpet quality issue. I had to call 15 times within the first month after installation. Have called. Emailed and fought for one year with no resolution. I am out $4700. This is a very unethical company selling substandard quality carpet. They scammed me into signing and told me it's my fault for signing the paper showing my acceptance of their crap carpet. Every single day that I walk on this carpet I boil with anger toward these crooks ESPECIALLY because I am a repeat customer. If this is how they treat repeat customers I'm not sure how they plan to scam new customers. Beware, shop elsewhere.

Well, once again @EmpireToday has failed us. Here we are about a year after they came and “repaired” our buckled carpet yet AGAIN (it has been a disaster since installation) and it’s buckled everywhere again!! Manager supposed to call us last week - CRICKETS!! Run from this company! If could give ZERO stars, I would!

We set up an appointment and a gentleman came over with samples for us. He was amazing, and I loved him so much. Installation was great too. The installers did a wonderful job and they were very nice. They even suggested some things to my husband that the guy at the original appointment didn't mention. We got vinyl tile in the kitchen and carpet, and the installers did everything in one day. We love the quality and we're very happy with the flooring.

I had a good experience with Empire Today. The representative was very detailed and knew the products he was selling. He even made sure and told me all the costs and how the install would go. He brought in the samples and that's how I picked the flooring I wanted, which is the vinyl flooring. It was set up in my living room, and I could touch it and put it next to the floor. The installation was great too. The installers came in, told me what they were gonna do, moved the furniture, and had the job done in less than five hours. The flooring is of good quality. Everything's nice and neat, and there are no gaps.

Empire Today had a quick turnaround. The rep showed a small selection and we went from there. He has been at Empire Today for many years. He was knowledgeable.

The installation was good but I still have a problem with the threshold that they're supposed to come back and take care of. The installer put down the old threshold instead of a new strip. Other than that, everything else was great.

We had luxury vinyl plank installed in two rooms. The salesperson was very knowledgeable and helped us get what we wanted quickly. The installers were polite and the installation was definitely worth the difference in price. They tore off the carpet that was on the floor and got rid of it. They vacuumed the floors and helped take out bigger pieces of furniture that we weren't able to take out. They put the flooring down and cleaned up. I like the new flooring and it matches the other colors in my home better than I thought it would.

I had Empire do the floors in my kitchen, living room, and master bedroom. It was carpet in the living room and in the master bedroom. And it was stone tile in the kitchen. Those were all changed to luxury vinyl planks. It's outstanding but we've all been sliding a little bit. Empire has a nice selection and their crew was awesome. They were fast, efficient, and did their job. They cleaned up wherever they went.