Empire Today Reviews

We like the sale that Empire Today had where after you did a room, everything else was 40% off. We purchased flooring from them and they were professional, punctual, friendly, and helpful. The guys who installed it were really fast and they did a great job.

I had a luxury vinyl plank installed by Empire on our finished basement and there could have been better communication from the actual installers. They made a decision on their own to match the baseboard to the floor when I had spoken with the designer person and it was supposed to be white. Then, they had run out of the gray and they had to come back but it was a different company that came back. It was supposed to be a one-day job but they didn't come back for two days, so I couldn't put together my basement. Other than that, the quality of the flooring is great.

The rep came out and brought samples with him. We picked out the sample that we wanted and Empire Today was able to do it the following week. We got bathroom tiles and the installers were able to get it done within a couple of days. They tore everything out in one day and the next day, they put everything in, and did the cutting and the edges. The installation team was good. They cleaned up afterwards both nights and left it clean. It worked out good.

We got vinyl flooring from Empire Today, which was the tongue-and-groove moisture-resistant type of flooring. I didn't have a lot of time to do some shopping around but I wish I had because they were a lot more expensive than I anticipated. Also, the salesman said that I agreed to a warranty guarantee which is an extra $500 that I knew nothing about. He never gave me any paperwork showing me what the cost was so I was a little disappointed with the sales procedure. When I called and complained about the charge that I didn't know anything about, the extra $500 for a warranty charge, the woman was very short with me and not apologetic. She seemed like I was taking up her time and did not satisfy my problem. But the technician who did the installation was thorough, clean, picked up after himself and didn't fuss around at all. That was probably the best part of the whole process.

I had laminate flooring installed by Empire Today. I looked at the samples that they showed when they came to the house. It was a good experience. The rep made it simple to go through everything. However, the flooring is not as comfortable as I thought it would be walking on. I thought there would be a little bit more support in it. They also could have done a better job with the wall trimming. It's also pretty expensive.

This was a better experience than I could have wished for. The salesman Jason came to our home and brought so many samples for us to choose from. He was patient, understanding, and very professional. He answered all of our questions and calmed my fears/worries, and responded to my texts quickly after his visit leading up to our installation. He was very detailed and thorough discussion about the product, installation, and everything we would have to do to prepare. He discussed all of our options and gave us all the positive and negatives with the various types of flooring options/brands/colors, etc. He made sure we got all the discounts and sales prices we were allowed and worked us up a great deal to do the entire house at once. They may not be the cheapest option - but I'd rather pay more for a better experience overall.

Y'all need better bookkeeping cause y'all keep calling me about I didn't make a payment before y'all would put it down but I did the day before y'all put it down. Y'all just keep calling about a payment when the flooring was already down. I think y'all need someone in there know what they are doing. But there was a lady that did her job and fix it. She is the only one that I see so far that know her job.

Empire install arrived to install with no foot covering on A day that was pouring down rain, after parking they walked around the lawn each time they brought things in. I am A clean Freak and had just finish having someone professionally clean my house, because someone was moving in, had to have (I am A senior) floors and steps cleaned again after they left.

From the moment that we set the appointment up to the installer's arrival and the quality of the carpet and price, everything was really a good experience. We moved into a new house. Unfortunately, we were told originally that the carpeting could be placed on top of the flooring. And when the installers got here, they said that they couldn't do it. They had to tear up all the flooring that was existing and then they installed the carpet. But the follow-up was great. The texting and the telephone calls to remind us were great. Everything was really good. We're very pleased. I would highly recommend people using Empire.

The sales rep that came out was fine. My only complaint is that they didn't explain that they don't install the trim around the edge of the carpet because I had it in just the living room and I left the hallway and the entryway. I expected them to lay a strip of molding. The carpet layer said that they normally don't do that. But the rep didn't explain that they don't install that. Other than that, everything went great. I like the quality of the carpet. There is one little snag but it's where nobody even walks on.

The rep was very knowledgeable. He had plenty of samples to show me. I felt very informed with the decision I made. We had them install laminate flooring in seven rooms and a hallway. The installers were very nice and they worked very hard. But I was surprised that they did not cover my furniture. So, a fine layer of dust was evident when they left. I sat down on the couch and a cloud of dust came up. I mentioned that to the company when I called them. They said they would let whoever it was know what had happened. They gave me a brochure about products to use to clean it. But I vacuumed the furniture myself. Other than that, the new flooring looks great.

We had carpet and hardwood flooring installed by Empire. Their sales rep came out and we selected the colors. He presented the materials, went over everything, and measured everything out. He did a good job. The installers did the full basement for the most part. But I have to call the installers for the flooring because one of the planks is really not the way it should be. It's popping up. That's the only one of all the work he did. Other than that, the flooring looks really nice. All in all, Empire does a good job. But it's just a little more expensive and they pulled my credit card out. I didn't like the fact that you had to pay for your stuff before the installers got it done but that's their procedure.

The sales representative was very helpful. He seemed very knowledgeable about his product. I put in some hardwood in my bedroom and tile in my bathroom. Everything was done right away. I'm ecstatic with everything and how it worked out. Overall, I'm very happy with it.

I got carpeting done in two bedrooms, a closet, a living room and a hallway. The first time the rep came out, it was good. The second time, he showed up in a pair of shorts, a T-shirt and flip-flops. He knew I was already gonna buy the other rooms because I already had work done. So, he thought he could just show up any way he wanted. I have a 900-pound safe and he told me it'd be no problem and it became a problem when the installers came. They said they don’t move safes. They made a phone call and I talked to their boss, and we ended up figuring it out. I got the safe moved and they did their floor. They charged me to move the heavy furniture though. But the guys who came were great. They made my life easy. The carpet is super thin. What I was shown seemed a lot thicker than the material that's here. But it looks nice.

I made the initial consultation appointment online with Empire Today and entered my information. I got to pick the time that I wanted the rep to come out so, it was very convenient. He was very professional and talked about the options I had regarding the carpet quality and the carpet pad. Then, he talked about the process of how it would go with the installation. There were two guys who showed up and they removed my existing tile and installed the carpet. The guy told me he was done and showed me what it was. So, I went out on the carpet and walked on it. I was satisfied with their service. The prices were a little high but overall, it was a good experience.

I had some problems with the install. The person who came out said they would take out the floor but when they came out, they did not remove the underfloor. They said they couldn’t. I now have a quarter-inch gap between my bedroom and my living room that I have to be careful when I'm coming through. Also, the installers said that they talked to my husband but they did not.

We had an excellent experience with Empire, and I would recommend them highly to anybody. They have a good crew, and they get the job done on time. They don't dilly around, and they did a fine job for us. It was a fair price too. They laid the floor for us in our basement and on our sunroom. They also did the flooring on our upper bathroom. We're very picky about who we have do work for us, and they did a great job. I was very happy and I'd definitely use them again.

Empire was fantastic. I'm gonna use them again. The rep answered every question that I asked. They came on time and left at a good time. Everything was in order when they left. My wife loves the carpet.

I hired Empire Today to install laminate flooring in my kitchen, and everything was fine until they sent the installer. The first installer was a jerk and couldn't speak English. He put my door open, even though I turned the air conditioning down to 70 for him so he was extra cool while working. He had been given two boxes of the wrong laminate, so he was mad and told me he'd be back in a few days with only half of my floor done. I said, "No, you just need to get someone to bring you what you need and you need to finish it."

One thing I appreciated about Empire Today was they came out and measured right away. That made a big difference. The rep was very nice, professional, and had great knowledge of the products that he sold. He showed us all the materials that were available. The installers got here and started right away. They were very friendly and professional. They moved my piano back, and it wasn't their job to do that, but they went beyond the call of duty. Any questions I had in what they were doing, they answered all of them and did a great job.

We were shopping around and Empire came at us with the price that we were really happy with. I had a guy come out with samples and he was a nice gentleman. He had a bunch of different tiles of carpeting and he went over all the different types. He measured everything and we talked price. The gentleman on the phone even gave me a way better price so I was very happy.

Empire has been around for a long time, and I thought I'd try it out. Their sales rep was very helpful. We did carpeting in the living room, and we did planks in our kitchen floor. The installation went very well. The team was very nice and helpful. The living room installation was fast. The kitchen took a little longer, but they did it all in one day. I like the quality of our new flooring very much. The only thing is I had questions for my salesman, and he never returned my calls. Someone did reach out to me.

The sales rep was very informative. He helped me bring down the price a little bit and offered me padding that's a bit more of an upgrade but made more sense with pets and kids. The installation day was the only thing I had a problem with. The rep said that with the size of my house, the job would be a two-day install but when the carpet people called, they said they were gonna get it all done in one day. Also, the carpet installers wanted everything out of the house. I wasn't prepared for that. They had to start in certain rooms before they got to other rooms 'cause I had to move stuff. I was told that they would be able to move that and they didn't. The installation took all day and by the time they were done, it was 11 at night. Then, I had to bring all the stuff that I sat outside in because I couldn't leave it out there to get wet. I was up 'til 2 in the morning and all I did was make sure that everything was back in the house.

I had Empire install carpet. The techs were great because when I thought I had a problem, they came back and fixed it. Plus, they helped move stuff. They didn't have to do it but they helped me. I'm a senior citizen and I live by myself, so they were a great help.

Installers spoke 0 English. I mean none! They didn’t understand yes or no even. They didn’t clean up their mess from cutting the flooring inside. Turned our AC down to 60 and left the front door propped open, and when they left didn’t turn it back up. Covered a heat duct and had to come back and cut it out. Started 15 mins late. Took them 10 hours.

We purchased luxury vinyl from Empire Today. The rep who came was wonderful. He was very helpful and nice. The installation was very quick. They moved the furniture and put everything back. It was easy. The cost was a little pricey. But I really liked the flooring. It was what I was looking for in this room. The floor looks great. I was very excited because it completely changed the look of the room. I would recommend Empire Today.

I had a good experience with Empire Today. I purchased carpet and vinyl flooring. The installation was quick and easy. The flooring looks nice.

The Empire sales rep was very knowledgeable. The rep took the time and showed me a variety of different carpets and told me about the carpet. I was very satisfied with him. He continued to follow up with me and made sure everything was okay, so I was really impressed with his presentation. The installers came out and installed the carpet. They did a wonderful job. They were very respectable and kind. We were satisfied. I would highly recommend Empire.

The person that came by did such a good job. He seemed down-to-earth and he wasn't pushy at all. The installers came in three days and it took them two days to put in the flooring. They were nice, professional, and thorough.

I made my carpet installed by Empire. I had a good experience with the sales rep. I went online and scheduled a meeting. She showed up on time. She was on point and we were in and out so that was convenient for me. The installation was great as well. Scheduling the installation was very quick. They came Friday to do a walk-through and by Tuesday, they were installing. The only problem I have is when they cut up the carpet to bring outside to bring it inside, they left my whole driveway full of carpet stuff. I live in a nice neighborhood. I had to sit out there in the middle of the night and clean the whole driveway up with carpet fiber all over the place. That bothered me and I didn't appreciate that. They should clean up after themselves. It would have taken them 10 minutes at the time to clean up. Once they had left the carpet stuff outside, it was blown all over the place.

I got laminate flooring installed in one room through Empire Today. The guy who came to the house was very informative and I liked him. They had everything that I wanted and he agreed to the price I wanted. He came through, showed us the flooring, and walked us through everything. His name was Andre and I'd like to give a shout-out to him. I was impressed with the way he presented himself. The installation also went pretty well. It took about three hours and I thought it was going to be longer. The flooring was everything I wanted, so I was happy with it.

We got the laminate floor for the kitchen, dining room, and the living room. Empire Today was really good. Their sales rep showed us a bunch of samples and he took his time with us. He measured everything and picked out a floor. He was there no more than a half-hour and everything went great. When the installers came in, they moved everything and they were very professional. They did a hell of a job and it took them six to eight hours. We got the wood grain flooring and it made everything look so much better. I would tell others to use Empire because they're great.

Empire installed laminate floors in three bedrooms. Two guys did the hob and it lasted a whole eight hours. They had to pull up the carpet and they furnished everything I was instructed to get padding to put under my dressers because my furniture is heavy. Overall, I liked the quality and I was satisfied. I liked that the process with Empire was a one-stop-shop kind of thing.

The sales rep didn't try to push anything on me. I told him what I wanted and how I wanted everything and then he told me samples. I got a rug for a big room and the installation went great.

We redid all the floors in the entire house. We had vinyl and carpet installed. Everything went well with the installation, except they didn't finish one thing. There's a threshold between the carpet and the tile that never got glued down. I've reached out to them multiple times and they've attempted but we just haven't touched base.

Using Empire was a good experience. The rep was a good salesman. I replaced carpet through them and I matched the carpet I got to the hardwood floors I already have. The installer was a nice guy. He went straight on the job and confirmed the measurements. It was a day late though because on the day the installation was scheduled, he didn't have time because he had a lot of jobs to do somewhere. When he was done with that, he scheduled with me the next day. It made me lose almost two days off of work because I had no choice but to be there for him to come and get the job done. Other than that, everything worked out well. The carpet is of good quality.

The sales representative was easy to talk to and got right to the point. There was no fuss. I had hired a private contractor but he had some issues and couldn't finish the installation, so I called Empire instead to finish it. Their installer was perfect.

The salesman was awesome. He came to the house twice, and this last time, it was for carpeting upstairs. He was courteous, quick, and knowledgeable. On the other hand, the installation was a mess. They didn't bring enough carpeting, and the kid was really awful to me. I called and complained to the boss. When somebody calls to complain, they should take their complaints in stride. They should take them down and tell the customer they'll address them. Instead, their supervisor said, “Well, did he cuss at you?” I said, “Well, no, but he's being rude and this is my home.” Besides that, I told Empire Today I had showings scheduled and that I had to have the carpeting finished. They came back the next day, finished it up, and the quality is great.

I went with Empire Today because I liked the individual that came to the house and gave me a quote. He was nice. And the guys that came out here to do the work were amazing. I had to push it two weeks out, but they were able to do it within four days if I needed it. It was very quick. They accommodated my schedule that they came to do the install on a Saturday. They had to come back Monday because they didn't have enough of something. But they worked around my schedule to come after I was home from work. The guys that came out were very respectful and accommodating. After they were done, they walked me through to see how everything looked, if I was happy with it. I love my flooring. It's easy to clean. It has been great having two people in my house that have bad allergies.

I did carpeting in the hallway and bedroom and my experience was good. The sales rep seemed honest and the men who did the work were wonderful.

It was easy for Empire Today to come into my home and allow me to see the samples in the comfort of my own home and with all my own furniture and matching. The installers came and said when they would be here, told me how long it would take, and they were right on. They came in professionally, laid stuff down on flooring that was already down that they weren't replacing, answered all questions and took everything back with them. That went great. The quality is good and the carpet works well with my family. People that come into my home have pets, and it is a carpet that is supposed to do well with pets. All those features are part of the reason why I chose what I chose. And it was explained to me at the time of purchasing.

I've used Empire Today in the past and they have always helped with the price. And they have honored the price of other companies if they were cheaper. They have always been good at that. Their rep came in and got right to the point. He helped us pick out what we needed. It was very easy to sign up. Also, the installers did a good job. They had a lot to move. They never complained. They never bothered anything, and worked well all day long. Everybody would come in and always complimented the floor.

I like Empire Today's work. The rep was very knowledgeable about the product. And the installers got it done in one day. They did very well. I was very pleased with their work. They cleaned up after themselves. Our flooring is very easy to clean.

We got in touch with Empire Today online initially to schedule the appointment. The individual came with all the carpeting and laminate, and talked to us about the different types of carpeting that's available along with the different types of laminate. He knew the material. We're selling the house. That's why we got the new flooring. And he, at one point, was a Realtor. So he was able to give some insight into what people might want. The installers showed up on time and did all that was needed. And worked until they completed it. It was very good. It took two days because they did it in two different days. They did the laminate one day, because we had two rooms done. And the carpeting took two days because it was the whole house. It was well done. It looked nice. They're good quality. I would tell people to use Empire Today. This is my third time.

The rep was very knowledgeable and friendly. I had carpeting put on the stairs. An installer who didn't speak English did his job and it was perfect. I like the color of my carpet. It's gray and white and it matched my gray and blue color scheme perfectly. I recommend Empire.

Empire's options were limited, but what I liked was there, so I went ahead and purchased. The installers were good. They explained what they were going to do, and throughout the process, they were asking for my opinion. The new vinyl flooring is certainly better than the last one I had.

I had new flooring done for my grandson thru Empire Today and it was installed in a large living room. They were fast and efficient. Their sales rep was very nice and knowledgeable. The installers did a great job, too. Three people came out who removed the carpet and moved the furniture. It took them six hours to complete the install and they gave instructions on what to use on the flooring for cleaning. So far, it looks good and I'm very happy.

Very pleased with salesperson and process. Installation crew were rushed and left adhesive residue on flooring. After returning to remedy situation many spots still remain as he was unable to remove. For all the money I paid, I expected a better result. This was my third time utilizing Empire. First two times went great. Third one did not. Poor contractor performance was the reason.

The floors look fantastic! The two men started laying them at 8:00 am and were done before 5:00. I didn't even see them take a break, though they must have. They did everything... Moved furniture, cut the planks, installed, cleaned up and put the few excess pieces down in the basement for us. It was obvious they took great pride in their work. My husband and I were very impressed and we love our new floors!

The subs were good people. Both came 4+ hours late on all 3 days. Baseboard installation quality is mediocre at best. I have to do a lot of touch ups myself. I would not use Empire again and I warn people when I see their commercials on TV. The bait and switch for a second room for $50 is a terrible tactic.

Great service from beginning to end. Efficient, timely, professional, courteous, respectful. Thank you! We were extremely happy with the carpet and all the work that was done to make sure we were happy. Clean up was amazing also! Everything was completed and cleaned up and inspection was easy. Again, thank you!

I only had a couple of issues with my service as a whole. I’d mentioned it previously, but I couldn’t get in contact with anyone to reschedule prior to my install due to needing repainting done. I’d called the customer service line a few times and was always prompted to leave a voicemail (I believe I left one but never received a call back). I also reached out to my salesman since he mentioned I could call him about my install, and he didn’t pick up or return my call so I had to go through with the install on the date it was scheduled.

The salesman was excellent. The installer personally was charming. The floor visually looks good to an untrained eye. I was supposed to get skim coating, which he was halfway through before I noticed/remembered. He insisted he can not take the old carpet, which I was assured. I called the sales person twice due to inability to communicate (he was Spanish speaking). The company only sent one person to do the job, so it took about 12 hours. In the end there was no representative to follow up on the work. No call to check on my satisfaction. I’m glad there is a warranty, because when you walk on it you can feel a bow.

Installers left big dent in my wall and scratched the door frame, also took a bunch of paint off my baseboards. Contacted my salesman and sent him pictures and he said he would forward it to the installation manager. I haven't heard anything by back and it's been over a month. After spending over 12k you think they would fix the damage they caused.

I would give it a full 5 star review but I’m not happy with the flooring. It’s been an issue after another. The floor has been fixed but just would not recommend. Everyone talks about how great LVP flooring is. I would not recommend it at all or ever use it again. The installation team great and the Empire direct customer service.

Everything went well with Empire Today. They installed carpet in our bedrooms. I like the color and texture. We had a product in mind, and they had it, and we figured we'd go for that instead of wasting more time. As far as the cost, it was a little better than the other brands. The install team was efficient and they did a good job.

We had flooring put in our downstairs and up our stairs to the second floor. It was a new style so the price is already slightly discounted. And because of the amount that we purchased, they gave us a better price range. We wanted to go lighter so we picked the LVP. The young lady that demonstrated the product had a few options. She had one that was new. We live out in cow country here in California, so my wife wanted to stay consistent with the environment, and a Modern look, too. It's beautiful. We were impressed. The house looks bigger.

I've got a couple of problems where the installers joined the carpet together. You could see the seams. I called Empire Today and they sent somebody out. The guy looked at it and said that I needed to wait a little while longer and let the carpet stretch them, and then they would come out before the warranty ran out and stretch it. I said okay as long as I don't forget when the warranty runs out. It seems to be a good carpet but it wasn’t cheap. I started to get another estimate but I didn't and went with this one. All in all, it was reasonable.

They will waste your time and very unprofessional. Please don't use their services at all. They will waste your time and very unprofessional. Please don't use their services at all. They will waste your time and very unprofessional. Please don't use their services at all. They will waste your time and very unprofessional. Please don't use their services at all.

Empire Today offers financing offhand. After I met the agent, I selected the product I wanted. Then we made the agreement for the financing and how much I would pay every month. Two days after, they installed the floor. They're very approachable and efficient.

While we certainly know this review won't change anything for our situation, we at least hope it may prevent some frustration and headaches for someone else. First, the good... The installers (Ignacio and his team) did amazing work and our floors are amazing, right now, we are pleased with the actual product. The installation coordinator(?) - Eric ** - top notch. He was the only person who actually made us feel heard, offered advice, guidance, and suggestions for how to proceed. If this rating was based off of them and the product alone, it would be 5 stars all day. But unfortunately, the rest of our experience far outweighs those things. The installation team and the actual flooring product are the only reasons we rated Empire as positively as we did. Everything else was so disappointing. Things we learned...

Empire Today came out and showed me the carpet. The installers were excellent. Everything that they did was to their expertise. They had to move the furniture. So, I was very pleased with them when they came. I was impressed.

Empire Today's salesman came with samples. I liked the quality and the time of install. There were two installers that came. They kept me informed of what was going on. And they cleaned up very well before they left. They did a great job.

I had Empire Today's salesman come out and did a good job. He convinced me and gave me a good price. I like that what we bought matches the other hardwood flooring in the house. I thought the crew was efficient, nice, and accommodating. They moved everything around, put everything back. They showed up on time and got it done very quickly. They were awesome.

Empire Today installed Galewood series vinyl Plank flooring in our house (1,200 s ft - cost 8.1k) with a "lifetime" wear and structural warranty in September of 2021. The prior laminate floor was fine - 4 worn boards that could have been replaced - but was an ugly yellow. Empire removed old laminate and installed vinyl flooring. We bought a new vacuum, use only Swiffer, and got new feet and rollers for all our furniture - based on what we were told the warranty required.

Bottom line is that since they refused to the lifetime warranty that flooring manufacturer provided we hired a another flooring company wanting it fixed from water damage that was supposed to be covered. Since they didn't want to cover it. We hired another flooring company to fix it. After starting the repair they stated this floor should have been covered by them. Contacting Empire again the story had changed to not the flooring be wet to someone else touch it voiding the warranty. But then also told that the flooring doesn't exist anymore so they couldn't fix it anyway. I told them we had 3 carton still but refused after telling us originally they wouldn't warranty it plus their policy was the complete opposite on who should handle the claim with each person I talked to gave us a different story all along promising they would fix it.

I had laminated wood flooring installed in three of my rooms, and I would have loved the price to be lower, but we got some breaks. Also, the flooring matched some that we already had done and Empire Today was very good. The installers were really quick and professional. They were in here in about three hours and did a job that we had someone else do that took several days.

I had carpet and padding installed at a condo in Carefree Arizona. Empire Today's price was a little higher than other companies, but we've got the turnaround service that made sense. I also liked the quality and the speed of the installation. Their sales rep was very helpful in coordinating time and their installation team was excellent. Empire Today's reps were also accommodating and cordial.

I like the product that Empire had, and I know they've been in business for a long time. The sales rep was very helpful in bringing different types of samples to help me decide what exactly I wanted. He helped me decide the coloring. The installation team did okay. I was a little put off that there was only two and only one of them spoke English. I had to have them come back to finish up the step going into the garage because it didn't adhere and it started to lift just within a couple of weeks of the installation.

We had people from different companies come out and give us a quote. Empire sent a man out with the floor quote and he was really nice. He looked at the floor and gave us a quote for the job. Theirs was the most affordable. The cost was about 60% of some of the other quotes. I did not have the money for that floor so I took a chance on them.

I had an area outside the bathroom that is currently a wood laminate. Originally, it was carpeted and I was thinking about having it carpeted again. So when the salesman was taking measurements, I asked him to include that. But when Empire Today did the installation, the installers did not do that area and they asked if I wanted it done. They said it wasn't in the plan and showed me the diagram. So I shouldn’t have them do it. But I asked them about it afterwards and I've never heard back from them. Still, the workmanship and the guys that did the installation were fantastic. There's probably nothing wrong with the carpet. It's just that the pile is high, so when you vacuum, it shows too many marks.

I had Empire put some carpet down. I didn't realize how they messed my floors up when they did my bathroom. But they did okay on the carpet. I bought that cheap padding and I didn't know. I thought I had bought quality padding. So, my first two rooms have that cheap padding that I'm not satisfied with. Nothing I could do about it. I wanted the same padding that I had down there but they wouldn't let me use my old padding. The price could have also been a little cheaper. But when the rep came out, the customer service was really good. Everything turned out well.

I had a fine experience with Empire Today. They were having a sale, and the people were very knowledgeable and took the time with me. I told them what I wanted, and they showed me what they had, then I made my selection. I had them install luxury vinyl for my kitchen floor, and it's nice. It looks real and it's waterproof and very durable. The one I picked out is more expensive, but I don't have to worry about it wearing out in three years.

The salesperson that came out to my house had a book of samples, and I chose the laminate flooring from that. The interaction was rushed, which definitely left something to be desired. On the other hand, the installers did a fantastic job even though they chipped my fireplace at the bottom while removing the old floor. They were wonderful. They told me that Empire would not cover that, but as it turned out, they did. They came out and repaired it. Apparently, they were a third-party hired by Empire to do the installation, so they don't work directly for them. Besides that, the flooring is still relatively new, and it's very good.

We had Empire Today in another house that we moved from and I had dropped a marble piece on the floor. It chipped and they took care of it. We really liked it. So we also had them install engineered hardwood in the second floor, including four bedrooms, the hallway, and a couple of bonus rooms. When the sales rep came, he brought several samples and talked to us about the different kinds of flooring, engineered hardwood versus vinyl, versus vinyl plank. He also talked about the warranty on it for issues, if we had any, and the durability of what we were choosing. As well as explaining there was an incentive that the company was doing because we weren't offered that incentive. He was very good and wasn't pushy.

I had rugs installed in the stairs, hallway and two bedrooms and during the installation, there were two items that were damaged in my house. I'm still trying to get it resolved and that's been challenging. Empire Today agreed to compensate me for it because there was a bed that was broken and the last I heard was they would refund me. But I haven't gotten it.

I had wood flooring installed in the whole first floor of my home and I was satisfied with the service I received. Empire Today provides excellent service.

Our previous carpet installation was done by Empire, and we were very satisfied. We gave them another call once we decided we wanted to have a new carpet. We like their product quality. The installers were on time. They were very courteous and professional as well.

The rep was very helpful in showing me how the floor would look by taking a picture. The only shortcoming was that he underestimated the amount of time the installers were gonna need to install the vinyl. He thought that the installers could just lay the vinyl on top of the sticky tiles, but there were a number of them missing. They ended up having to take up all of the old flooring before putting down the new one. So they spent a good couple of hours more than they anticipated. Other than that, the quality was excellent.

Today not tomorrow not next week, it is TODAY!!!! That must be why they are called Empire TODAY!!! You see this company is built upon the 1 time close!!! The Salesperson told me so… What does that mean, well it meant that I was not going to have any time to do my due diligence or do any research on the company or if they were my first vendor they I spoke with, anytime to check on pricing.. They wanted to close TODAY and TODAY only… Do not worry about them measuring anything or them showing you numbers, if you are not buying today then there will be NONE of that…

When the installers came to do the carpet, they seem to be unaware that they were moving furniture, which we had let them know. There was a miscommunication and they didn't send extra help. The installers were here from early to very late in the evening. But they did a good job on the floor.

I had a good experience with Empire Today. They had better price and they are quicker with the way they handle things. I had them install carpet all through the house. We looked at different carpets and their rep put in her input. She was very nice and friendly. The installers were great. They took out a big closet that was inside my closet, which I didn't expect them to do. They moved everything and put everything back. They took apart the bed. They moved everything out. They did a great job. They put a leveler on where the floor wasn't level. I was impressed by them. They didn't speak English, but one guy did.

The sales rep from Empire was very nice and warm. Our flooring is dark beige, toffee color and a nice pile. It came with the padding. The flooring's very soft to the feet. I like going barefoot. So, it's very nice. We had done it on one of their 50/50/50 deals. The installation was very quick. The installers came when they said they were coming. They installed it, cleaned everything up and left in a short time. They were easy to work with and they did their job well. I would recommend Empire.

I had flooring installed in my family room and living room. The installers did the job in a day. But they had to come back because I didn't like the way they pieced the boarding together. Plus, they had to come back twice because the boarding kept lifting up. When you would step on it, it didn't go all the way down. It still does that but I haven't called back. Other than that, it's clean and it looks nice. I like the design.

The sales rep from Empire today was new to the position but he was okay. We had laminate flooring installed in three bedrooms and I like the color, thickness and durability of the new flooring. The four guys were here probably for eight hours. But the installation is still ongoing. The thresholds that they put down were supposed to match the old woodwork that's in the hallways now. But only one out of four matched. They said they would match it as close as they could and it was not even close.

We're new to Florida, and we needed new flooring. We called up Empire Today, and they sent a guy out, then we chose our color. It was really quick. They had it down in one day. My husband and I reserved a motel room because we figured it'd take them two or three days, and we got in. My husband's full-time wheelchair, and a handicap room was not very good. The installers called and said, "Hey, we'll be done by 6:00." I asked the foreman, "Can we come home?" He said, "Absolutely," so I told my husband, "Great. Let's go home." We got our floor, and we are so happy with our service and the floors and the crew. Everyone was awesome. They were very courteous and very aware of furniture. They took good care of everything. We appreciate them. Empire Today is also right in the market's pricing, and sometimes they're lower, but the quality is awesome.

My wife decided she wanted to install a new floor in our home to replace our carpet. She wanted to see the different styles and options available as well as the prices so she could make a decision. I went ahead and made an appointment for Monday 9/18/23 for 3 PM for Empire Today in which my wife took off work early so she could meet the salesperson and get all this information. This person arrived to my house at the scheduled time and no matter how many questions my wife asked about Empire today and their products he would refuse to answer, stating that he can only give information to both of us together even though my wife is the only person interested and is making the decision if she likes it or not.

I had Empire do the flooring in the kitchen, three bathrooms, two hallways, and a living room. This was done for my father who is older. The installers came in one day and they did the vinyl first. They moved all the furniture into the kitchen and did that part. This took nine hours. The next day, a different crew came back and moved the furniture from the kitchen area and did those. This took about eight to nine hours as well. Once they were done, they cleaned up and they moved everything back. The work was excellent. Everything looks to be very streamlined, seamless, and very professional looking. It doesn't seem like my father's having any issues.

We had Empire Today install luxury vinyl in the kitchen, bathroom, and living room. We liked the speed and the availability that they were able to install it. They were gonna do it the same week. The final product looks good. We had to have our bathroom fixed, but it was fixed within the same week. They installed the floor wrong. They sent a different crew out to fix it a couple of days later.

Empire Today came out, and I liked what they had to say. We had them put in carpet in the bedrooms. The installation team was really good. The only thing is I can't see where they put the seam together. So, I'm keeping an eye on that to see if it comes apart any more than it already is. If it doesn't get any worse, I'm okay with it. But if it gets worse, they're gonna have to do something. The overall quality has been great. I love it. Empire is really good for carpet. I got a quote for flooring, and they were way out of the ballpark.

Our experience with Empire was really good. We had carpeting in four rooms, and then a hallway with laminate. The installers were wonderful. They were very on top of it, fast, and very helpful. Our new flooring is durable. The carpet is very soft. It is very impressionable. It was nice that when people came in, they were very impressed to see it. They thought it is good-looking and up-to-date. I really like the hardwood that we put in our hallway upstairs. I would tell others to give Empire a try. The prices were reasonable.

Carpet every 10 years is normal to replace it and that's what I've done. I know I've used Empire Today at least three times because I had the woman look up and see what I had last time. I even recommended them to my cousin across the road and they had their house done. I was real happy with them or else I wouldn't be using them for 30 years. Most recently, the installers were good but a couple of things needed fixing. I knew they were gonna have trouble with the house vacuum. When the guy was putting it back in, it snapped. But I got it fixed and they took care of me. I called in and the guy told me to get an estimate. Instead of getting an estimate, I just had it fixed and sent it to him. He mailed me a check for what it cost. Also, the carpet is not holding up to my dog. He snags and it's making the carpet stringy. I can just trim it, but there's only so much I can trim.

The options were fine and I found what I was looking for. I got laminated flooring for some bathroom floors and they did a very good job. The installers had some difficulty with some trim that they didn't have in stock and had to reorder. But ultimately, they took care of everything that they promised to. I was surprised at how efficient they were and how they followed through. They even compensated me for the inconvenience of them not being prepared to do everything that they were contracted to do. I'm very impressed with them and I like them.

Empire's customer service was great. They were friendly, efficient, and fast. I would tell others, “Call them today and you'll have it by tomorrow.” They came out two days before the 4th of July, and I still got it done before the 4th. It was sweet. The carpet's quality is great. It was what I expected.

The gentlemen who came to the house did a good job. I asked him specifically what carpet would be included with the discount and we found what we liked. We had a little difficulty originally because the carpet we wanted wasn't available, and it was gonna be a while. Somebody called and suggested a change but we didn't want to change it. That delayed the installation a little bit. But we were very happy with the installer. The guy who headed the crew was very personable. They didn't rush the job. We're very happy with the carpet.

I purchased carpet for stairways and laminate flooring for the basement. They called us to let us know the installers were coming. They were on time and installed in no time. They did excellent work and made it look really simple. They busted their butts and did a great job. Working with Empire was seamless.

I used Empire in the past and I used to like them. I wasn't happy this time. They always have these ads on TV about how they're having a big sale. I called them but the rep said, "Oh, what you want isn't on sale.” I asked what was the best deal I could get and I wasn't thrilled with the price. We had to haggle a bit. The installers were very nice but the padding feels like I'm walking on the sidewalk. With my other carpeting, I felt like I was walking on a cloud. They told me I got the best padding. I said, “No, I didn't. Because I’ve bought from you before. So either your quality has gone to crap or that's not true."

The rep was very knowledgeable and he was a local guy. I liked him. He also had plenty of product choices. We were able to come to an agreement on the price that was reasonable. I went with the 12 millimeter vinyl planking that I really liked for the basement. A father and son installed it and they did a really good job. I highly recommend Empire. I would use them again. I have an apartment I gotta do, and then I gotta do a place in Florida, so I will definitely call Empire first.

The installers were very quick. They did very good work and they were very competent.

I had carpeting done and their rep Joel was great. They sent a crew out to install it and they did a good job. I'm so impressed. The flooring is excellent and it feels great.

I had hardwood floor installed by Empire. I called them and they sent a person out to give me an estimate. The rep brought the flooring and put it all down, and explained the different types of floors. I love the flooring. I just had an issue, originally, when they came out to install the floor. They tried to charge me more. I told them if I wasn't gonna get the price that I was told by the salesman, that they could leave. And it got resolved after that. But it took a while for that to get resolved, probably an hour. I didn't think it should have been that hard of a process when I specifically had a contract sitting right in front of me. But other than that, I was happy with everything.

They took care of all my needs. They answered all my questions. It was a fast experience. They did everything that I asked them to do and they did a really good job.

The rep had a lot of samples and talked real good. There were two very nice gentlemen that came out to do the installation. They worked consistently.

Empire Today did carpet in the previous home. We knew we wanted laminate, and it was just a matter of the Empire Today's rep talking to us about the different options whether it was padded or not, and if it had a wood back or padded back. Empire Today did a great job installing laminate in three bedrooms. They did it very quickly. If we spilled water on the floor, it was okay. We just have to clean it up. And it was just a wipe clean or vacuum. I’m happy with Empire Today.

Empire Today did a wonderful job. I called them then their reps came and did an estimate. I ended up buying laminate flooring and carpet for four rooms and the installation took two days to complete.

Last year, I was going to purchase the hardwood for the first floor but the agent that Empire Today sent was obnoxious. But this time, the salesman was very good, nice and fair. I already have a hardwood floor on the first floor. So, I just chose the closest color to the hardwood because they don't have the white plank. It's in the rooms on the second floor and it would not matter. We have two rooms and there were two groups who installed it and they were very professional. I was satisfied when they walked me through it but that night, when I walked barefoot over it, there were some areas where there were splinters. I called Empire and they sent a guy who fixed it the next day.

I like my floors but it makes a lot of noise. I don't know if they could have done something better with the padding. If you drop something on the floors, my husband's over in the bedroom would say, "What happened?" and it was only a fork that hit the floor. Empire had an ad running for $99 for any room and the carpet and the laminate. I called them but I found out that that was wrong.

They put a hardwood type of laminate down in my living room. The rep came up and showed me the paper and had me sign it. The installers came in and they moved the furniture. They took the carpet up, got all the nails up on the floor and prepped it. They took a little lunch and then they came back. I said, “Just you two?” He said, “Yeah.” It didn't take them long to put it down and put the molding up. And they were finished.

The salesman was very knowledgeable and really helped me a lot with my decision-making. He showed me samples and negotiated with me because it was a certain price I needed and he was able to help me with that. For the installation, they came on a rainy day and they tried really hard to get me that rug in that day. I didn't have a garage or anything and they couldn't cut the carpet that day. But they came first thing the day after. They did the installation extremely fast and never interrupted my routine at all. We had two rooms and a hallway done. I left and when I came back, they were gone. They contacted me saying that the installation was done and to make sure I check it out. I did and it was done very well. We're very pleased.

I was very happy with the salesman of Empire. It was a very pleasant and accommodating experience. The workers were also very pleasant. Everything went fine. Right now we're happy with the floor.

The salesperson was professional as well as the installers. They were good and cleaned up and I'd use them again. It was a good experience with Empire Today. The price is a little bit high and could be better but that’s okay. The work was done the way I wanted it done. I had flooring installed in the living room and the hallway and I love it. It's very nice. I can walk through here with bare feet. I'd recommend Empire Today. I tell anyone about any retailer shop around for the best price, but if I were gonna use Empire again, I'd make sure they're running a special on the installation and carpet.

I had vinyl flooring installed on my staircase and upstairs. Working with the installers was good. They cleaned up everything. If they had a question or wanted to know a specific way that I wanted the floor to go, they asked me. The flooring is an excellent product. I got a good deal.

I purchased laminated flooring for two bedrooms. The techs assessed the areas they would be working on and started moving items I left there. I had an area in my back bedroom floor that one of them needed to clear with the other if it could be built up or fixed. Once he conferred, everything was good. I was impressed with their work They were very efficient and they cleaned up when they left. They put everything back in place.

Empire was great. They installed carpet and the installers moved everything. I like the carpet in my room a lot and the colors are great. But that was the one that came with the padding underneath and it's not as soft as the other rooms that had the padding added to it.

My parents used Empire, and they recommended me to use them. I used them for when I got my first floor done, then I finished the rest of my house. Empire was great the last time as well as this time. The recent project took two and a half days. It was faster than I thought it was gonna get done and they cleaned up well. There was a bit of dust, but that's normal. It looked really nice when we went in there as well. If I'm having flooring done again, I would definitely use Empire again. It was an easy process, and it was a decent price.

When we first bought the carpeting from Empire Today, it wasn't what I wanted. But the guy kept saying, “This is all we got.” So, I ended up going with the light carpet. But I didn't like it once it was laid. Then they found the flaw in the carpeting. The guy that came to inspect it brought in a board with different carpets on it and he had a darker color that I liked. I said, “Why couldn't I have gotten that? Every time I saw something I liked, the guy said, ‘Oh, we can't get that.’” He said, “Well, you can get this.” Since it was a manufacturer problem, they went ahead and put the new carpeting in in the color I liked. We got the one that they originally laid picked up and they put this new one down.

We used Empire to replace our carpet in the finished basement. The installers carpeted over tile at the entryway that was not supposed to be carpeted leaving a lip and incline in the floor. We had to have the carpet pulled up and tile removed. We also purchased the protection plan that covers accidents, tears, snags and unraveling. We have a 5 foot tear and multiple snags. I contacted Empire to have them repaired under our protection plan and the claim was denied. They want to charge me $600 for a repair that should be covered under the protection plan.

We had LVP installed in our new home in 10/2021. We were sold a floor we did not want because the style we chose was "stuck in a shipping container" and did not have an estimated date of arrival. We needed to have a floor installed in our new home before we moved in with our toddler and newborn. Therefore, we had to choose a second option although Empire Today guaranteed they would install our floor before we moved in. We were told there was a lifetime warranty on the floors we purchased. We started experiencing lifting of the floorboards by 01/2022. When contacting the company they said the warranty had expired and we would have to go through the distributor of the floor product.

This overall experience had not been good at all. It's almost been a month and still no installation has been done. The representative came is smell like ** should have been my red flag. All measurements were done during consultation but when installers came out only 3 rooms were on the agreement. I was told to let them do the work and come back for the extra rooms (I would have transition strips separating rooms vs 1 clean pieces of work). Now I'm in contract but they have to come and release the extra rooms but I'm getting the runaround on when someone will be out. This whole situation just seems so unprofessional from a well known company.

Carpet Installation Fiasco with Empire Today. On 8/15/23 at approximately 12:15 pm, Eric, an installer with Empire Today arrived to install carpet for my three bedrooms.

Empire Today came out on 8-10-23 to give us an estimate on new carpet. After salesman called his boss we all agreed at a price of $3000 total with an 8 lb pad. The salesman said he needed a deposit of $1048.80 which we provided via a check. It was agreed install would be on 8-16-23. Salesman never advised us we would lose our total deposit if cancel contract. When contract came via email, it was 12 pages and the total price listed was $4195.18 and after subtracting our provided deposit we would owe on day of install $3146.38.

The installer came all the way out to my house (43 miles from the warehouse I found out), drove 3/4 of the way down my driveway and then turned around and said he couldn't make it and someone else would need to do the install another day. I called for 2+ hours and spoke to anyone and everyone that would listen and got absolutely nowhere with only a "someone will call you back within 24 hours." Alfred was the absolute worst customer service manager I have ever run across in any business and needs severe training before running off all customers. I was basically told, "Sorry, no one can get out there for another two days, we will not discount $1 for the inconvenience." I was told I could cancel but would lose my entire deposit of $1k. Needless to say I will NEVER use nor recommend this company to anyone. Please do your research as they have multiple negative reviews and I am just another one on the pile.

We purchased the vinyl plank flooring and it was installed on two stair areas, a hallway and two bedrooms. I knew that with Empire Today, we could make our decision and get the flooring installed in a short period of time, and that's what we needed. Empire told us to plan for a four-day window. The sales rep said they would probably get it done in three. But just in case, because I had contractors lined up back to back painting and tile, they said to leave four days. The crew came in and did it in two days. So, we had two extra days on our hands. We couldn't believe how fast, efficient and well done they did it in two days. They were great.

The salesman with Empire Today explained the process to us and gave us recommendations on which room we should do. He did all the measuring. When he found out what direction we were thinking of going, he went out to his truck and brought samples in. He helped us pick out something that would go with the rest of the floors. We went with a waterproof laminate flooring.

We liked the fact that Empire Today could install our new flooring fairly quickly, which worked well for us. One gentleman came out for the installation and he was very good. It took a good amount of time of about eight hours and so far, I like our flooring a lot. It's a little more plasticky than I thought, and it was a lot of money for what we got, but they did a great job.

I had bedrooms carpeted and a bathroom tiled. I was a little disappointed in the tile when they came in 'cause they definitely overcharged. I wouldn't buy tile from them again. Other than that, the installer was fine and the carpet day went pretty well.

My stairs and the hallway upstairs were carpeted. I removed the carpet and did the stairs and the passageway vinyl. When I called Empire Today, the gentleman came to my home with samples and I chose what I wanted. And the other week, I had it done. It took a long time because the installer said that stairs are more complicated than a room. When they did it, it didn't go on it right. Tacks popped. I felt it at the top when I walked on them or I could see and feel them with my finger. There were a few of them. So, I used a hammer to knock them down. Other than that, everything is okay. They did a great job. I'm very pleased.

Everything about the customer service of Empire Today was 5-star. The information that was provided was accurate and complete. I got a wood laminate. The installation was fantastic. It was one man but he went above and beyond. I had a closet that wasn't part of the deal, but because he had extra laminate, he went ahead and just did it.

I had a carpet installed and they did a nice job. The sales rep was easy to work with. The installers also did all the clean up.

The man came out and he might have been here an hour and 15 minutes and provided me with a quote. We got to pick our carpet and everything was quick. I paid a little bit more to Empire Today than I would have at Home Depot but it was for it being convenient. The installers installed the carpet the following day and did a great job. They moved everything and I only had to move small things. But I wish more companies would take into consideration that when workers come into somebody's home, they need to have somebody who can speak English. In my daughter's bedroom, I knew that there was a squeak in the floor and I tried to ask the installer to give me just a minute and I'm gonna go get a screw so I can screw it down to stop squeaking. But he didn't understand what I was doing or trying to tell him. So, it never got done. But other than that, the communication was fine.

We had looked at flooring at other retailers. But because of Empire Today's in-home service, that made it a lot easier with lighting. The reps were knowledgeable, friendly, and showed up when they were supposed to. They installed it fine. They were done by the same day. The only thing that we were not happy about was where the seams of the carpet were. But the installer said that they had to follow the directions of the engineered papers they received from the person that measured. So, it wasn't them, and they couldn't change. Otherwise, if they ran out of carpet for some reason or they changed it, it would be on their plate to pay for that. So, wherever the measurer put the seam, somehow the computer told her to do it. But it was not in a good spot. We were not very happy with that. We could still see them a bit. But the installers did their best to make the seam look the best they could. And the quality is very nice.

I liked the way that Empire Today was able to get here the fastest. The installers were great. They cleaned up after themselves. The experience was great. We did carpeting in our bedroom. It's very nice. I would recommend Empire.

We were happy with the carpeting job done by Empire Today. The sales rep was the reason that we wanted to continue working with Empire. He was very convincing. He was honest, polite, and seemed very sincere. We could negotiate the prices with them. So, he was trying to give us a fair price, and they did. He seemed like he cared for the job that he was doing. He didn't want to rip off the customer. So, all of those convinced us to do another job with Empire. As far as the carpet, our expectations were met. They sent us a very good contractor team for the installation. They were very professional and accommodating. They did a great job.

Empire's sales rep showed me the color, but I never expected the results after they're done. I didn't like the material that they gave me. With the money that I paid for, I'm not satisfied. I just let it go because it's early to tell. I'm trying to see if it might settle down. I'll wait for a little while to see how the material will go. Day by day, as soon as you step in, the marks stay there. We already have a little bump on it that you could tell it was already growing to a slight hole. I don't think this material is gonna last long but because I am selling the house, I'm not gonna live in here, so I won't be able to see it. The people who work on the flooring are excellent. They took extra time to do the job. I like the convenience with Empire. It's just they didn't get my trust. The material that they gave me is not what I expected. I paid top dollar for a small amount of linoleum. It cost me 3,500 for that. It's like throwing money in the garbage.

We hired Empire Today to install new carpeting throughout our newly renovated basement. The installers not only cracked the new drywall corners 5 in up the walls (visible beyond wall trim) but installed soiled carpeting. There are dark soiled marks in every room of the beige carpeting from either greasy tool stains or dirty shoes. Also, the installer left behind a 7-11 coffee cup without a lid, leaving a cup stain on the ledge of brand-new drywall in the hall where there is a faint blue hue in the carpet where the installer spilled his coffee onto the brand-new carpet and cleaned it up with one of my towels that was left in the bathroom. I have called customer service for 10 days now and every day I leave a voicemail which does not get returned.

It was perfect with Empire Today. I got my laminate flooring done upstairs and my stairway recarpeted. I was shocked at how fast they came in and got it done. It was the best experience I could imagine. The trim is so good. Before I got it, the guy who came in to do my quote showed me a virtual photo of what it would look like with my own furniture. It looked exactly like that. They're also super kind and efficient. I got multiple calls confirming and letting me know the status on everything.

Empire installed carpet on hallway and the living room. Then, we called them back because we wanted the kitchen floor done. The installers were really nice and right now, I'm very pleased with the flooring. I would recommend them to anybody.

Their price and customer service is great. My rep was very kind and explained everything very thoroughly so we understood what the different options were. We purchased the 20-year carpet. The installers called me around 7:00 AM saying that they would be here in 20 minutes and asked whether that was okay since initially the time was between 8:00 AM and 6:00 PM. We had them come in and they had a cutout of the carpet for me to confirm if that was the right one we selected. I showed them where they can move all the furniture and after that, they took care of everything. They let us know once they were finished and let us take a walk around and make sure everything was good. The carpet looks great. Working with Empire was a good experience. I recommend people to reach out.

Carpet was stained with blood that could not be removed by professional carpet cleaners and had to be cut for biological hazards purposes. Contacted Empire Today and was told carpet still under warranty and would be repaired or replaced. For the past 2 months I have been working with customer service to resolve the issue. I have sent pictures first in black & white, then requested to send in color. Finally I was informed that due to the damage was a “site issue”, the warranty would not be honored. I have now requested the request for replacement or repair be sent to the Resolution Team for follow-up.

They installed vinyl flooring that was more cheery with gray and white in it. It was really pretty. The installers were so nice, and friendly. They explained things to me when I asked. So it was overall good.

We had laminate flooring installed by Empire Today. I like the quality of the flooring so far. Pretty nice. It also has a decent cost. John was our rep and he was professional. We had to wait until my son got out of school, so we had to push it out a month than what they were wanting to have installed. John and Empire were able to accommodate us in waiting for that schedule.

The sales representative was very friendly and helpful. He answered all our questions. The installers picked up the carpet, hauled it out, and put the new stuff back. It was pretty easy. I like the next-day install and they did really good work.

I had a room carpeted and it's exactly what I was looking for for the room. We were replacing old carpeting that my dad had put in from the late '70s, so it's an upgrade to the room. The sales rep from Empire Today got me financing and he was able to get me deductions. The installers were amazing. They came two days later and I was given the window from 9:00 to 12:00, but they were here at 8:00 and done by 8:45. It was very super impressive. Empire Today went well above my expectations. We have a neighborhood group where people are often asking for recommendations and I'd absolutely recommend them. I'd say that they were very fast, they have quality products, and they have the best prices. It was so no fuss, no muss. Also, I didn't pick the most expensive carpet. I picked the rather cheaper carpet, but it's still an upgrade from what we had before and the room looks really beautiful.

Empire Today gave me their initial price, which was pretty high and I wasn't gonna go with them, but they called me back about a week after they visited with me, and we were able to negotiate a price. I purchased a commercial-grade, luxury, vinyl plank. Their installers were nice guys. The downside is that, the salesman has one vision of what happens in the installation process, and that's not really what happens. So, the installation team wanted everything cleared out. They prefer not to go room by room. So, it made it a little difficult. They were able to get the work done efficiently, but it's just not the expectation that was set by the salesman. There needs to be better communication of what actually happens in the installation process between the sales team and the installation team. We enjoy our new flooring. Our overall experience was acceptable. I would use them again, but now I know a little bit of what to expect.

Installer did excellent job with one exception. The carpet pattern ran in same direction except for one area on the stairs. Once noticed it stands out every time the stairs are used. I do not know why this one piece of carpet was installed 90 deg rotated from All the rest of the installation.

It was great with Empire. The installers came in and did what they needed to do. I like the carpet. It's good.

Empire Today had a good discount for the flooring that I wanted put in. The installers were at my house within 48 hours and did the installation in the hallway and dining room area in four hours. They were efficient. The only problem that I had was the transition strips that they used were hideous. But all I had to do was tell Empire that what they used were bad. They special ordered the correct replacement strips. The installers were in and out in a matter of 45 minutes.

When the person came in and we chose the product we wanted, they could have showed us something where we could have saved a few pennies. Other than that, I'm well satisfied with the service. I expected great, and I got great. They installers were exceptional in getting everything cleaned up.

When the installers took out the carpet, there were gaps with the trim of the outline of my bedroom and bathroom. It looks ridiculous. The installers said that Empire Today wouldn't let them put more there. I got a call from Empire before and I told them. They told me, "Oh, well." I didn't persist it because the installers that did it were a very nice and sweet couple. Also, the cleanup was fine.

I put in hardwood floors in three bedrooms, the little hallway that connected them, and all the closets and my big walk-in closet. I called Empire Today. They came out, came in, looked and matched floors, and gave me an estimate. Empire's rep was very presentable. He knew all the products. He brought in book after book of flooring for me to find something that would match perfectly. He even opened up the blinds of my house so that we would have better light. There was flooring I liked, and he called his boss to see if he could get a discount on that flooring, which he did. The price came down to $5,000 to do all the bedrooms from or $12,000.

The first guys that came were tremendous. They filled in all the holes and what was left when they pulled stuff up, and they moved furniture. They did a great job. We were more than pleased with them. We loved them. So, I asked to get them back the second time, but we didn't get them. We got this other guy that came by himself, and he wasn't as good, but he got the flooring down. He didn't have to pull anything out, so all he did was come in and put the flooring down. He got on his phone the whole time, and he had it on speaker. He was talking to somebody the whole time he's working. It wasn't as good of an experience. He wasn't as professional. There were some holes in the floor, and I asked him, "Are you gonna fill those in or something?" He said, "Oh, you don't have to do that. They're fine." The floor is in, and it looks great. We're more than happy with the floor. The overall quality is great.

I had kitchen floor put in and I had to wait most of the day for the installers to get here. They put the new flooring over the old one. The cost is more than I anticipated. But I like it and the color of my kitchen. It looks really nice.

While the customer service representative was professional and curious, the resolution to a carpet installation issue was horrible. Empire Today's solution was to charge me $600 for carpet re-stretch instead of standing by their installer workmanship. Empire's warranty is 12 months. The buckling of the carpet is located in areas where there is a seam, which became apparent 15 months after install. Facts: carpet install was 15 months ago, carpet is low traffic (2 people at home), no pets, no steam cleaning, no furniture moves, home temperature 75 degrees. Company should be held accountable for poor workmanship.

We had a carpet installed in three different places. One was our family room, one was a stairway, and the other one was a hallway. We were very impressed with the installers. They operated like a machine. They were very efficient and they got on about doing their work, and we appreciated that. The flooring looks good. I would recommend Empire.

Their rep Kim was very knowledgeable and polite. The techs who did the installation were very nice and they knew what they were doing. I got vinyl flooring and it's of excellent quality. Empire is an excellent company to do business with.

The rep was the most positive experience that I had with Empire Today. But if I had to do it again, I wouldn't go with them. I had a laminate floor done in my living room and on the stoop heading up the stairs to my bedroom. I didn't think I would go with Empire Today because the prices are high with them. I met with a representative. Very friendly, customer-oriented, and our dog loved her. She came once, I said, "Nope." She came another time, I said, "Nope." She came a third time and I said, "Okay. What can you do for me?" And she pulled some tricks out of her bag and that I'd be financed. I have 12 months from the time I put the floor in to pay it off. For the size of the room that I got, I spent $4,000. And they said that they offered a special. "No, honey. No." So, if I had to do it again, I would wait. But I couldn't stand my floors in my living room and I wanted them done. I'm gonna pay it off.

This company knows they provide horrible service, that's why they make you pay upfront. They don't tell you until the day of the install. They did not start when they said they would, and it took much longer. The end result was horrible. I will never use this company again.

I would choose not to do business with Empire Today again. I was disappointed in that I was given no paperwork and everything was kept on the rep's iPad. And we couldn't see it. He showed me what we were purchasing. But I never had a good feeling about the bottom line. The installers put down a pad and the new carpet. They pulled out the old one. But they covered up the furnace vents. It was a mistake because you have to have the vents open. So, we had to call the installers back to take care of that. Also, I called because I wanted another project, but they never got back to me. The rep said he would send something in the email about how many square feet there would be, but he never did. So, I didn't do that project.

Everybody was professional. Empire Today's rep came out and showed us the carpet. He was nice and he pointed out the difference between the carpet and the padding. The people that did the work came out the following week. They did an excellent job. They communicated. They pointed out certain things to me. My whole family likes the carpet.

Empire Today's salesman helped me pick the right carpet for my home. The quality is good. The installers called 10 minutes out. When the two gentlemen came in, I said, "You know you have to move the sofa and the high bench table." But they said, "We don't move furniture." So, I had to go on to my phone and pull the contract and download it, print it out and show them where I had paid for them to move three pieces of furniture that I can move by myself, but I said, "I'm not going to do that because I don't wanna be moving it from left to right when they are doing it." I paid for them to move furniture. But when the installer came in, they tried to say that was not something that they do. They hemmed and hawed, but they went ahead and did it.

We did some flooring a month ago and everything went well. The installation was very nice. The installers were very respectful and they went really fast. They said it was gonna take two days but they did it in one and they didn't make a mistake. Everything was perfect. The flooring looks very nice. The salesperson explained to us why the old flooring didn't shine and what you needed to do and it was perfect. So, my mom doesn't have to clean as much as she used to.

We had laminate flooring installed 2 years ago in our kitchen and connecting hallway & bathroom 2 years ago (2/20/21), and we have issues starting a couple months after it was installed. Instead of pulling up our vinyl flooring before laying down the new floor, as was described in the contract, the installers said it would be better to install over our existing vinyl flooring. They are the “experts”, so I did not argue. Now, instead of the kitchen floor looking "solid”, sections of flooring have been shifting, leaving gaps in multiple places in our flooring.

Empire worked well with mom. The guys came in and did a good job putting in the floor and cleaning up. So far, the quality looks good. Everybody's happy with it. If my mom decides to do more later, she will get ahold of Empire.

I wanted to try Empire. The first time I did was six years ago and they did a great job in my hallway. I've been calling them up since. I waited for a couple of years, which was about a year ago, and I got them to do my living room. A couple of months ago, I got them to do my kitchen too. The last time, I did a vinyl type, hardwood floor for the kitchen. It was squares that were glued down to the floor and it was waterproof.

We had laminate flooring installed. The techs were very nice and professional. The quality of the product is very good. Empire did very well.

My flooring install was scheduled for June 29th and 30th. The carpet was finally installed July 15th. We are still waiting for repairs on the improper tile install. They sold me tile that I later learned was unavailable (backordered for weeks), made me pay prior to install even though my contract specifically stated the balance was due on job completion (now I know why), the teams that came out had one guy that knew what he was doing - the rest, according to them, had never installed tile before. The installers made rude remarks about my family in Spanish which I unfortunately understood.

My experience with Empire Today was really good. They quickly set up an appointment for somebody to come out and give me an estimate on the flooring for my house, and installation went really well. The flooring is a lot better than what was there. I had a Berb carpet installed in the living room and the hallway, then I had wood laminate flooring in the dining area. I'd tell friends to call when Empire Today is having a special.

The sales rep was very good, professional, informative, and gave us all the options for us to make an informed decision. I got a better deal with Empire Today, and that's why I ended up going up with them. I had carpet installed in the living room, dining room, bedrooms, and hall of a three-bedroom condo, and I was very pleased with the choice that I made. I didn't go with the highest option, but I'm glad I went with the higher padding 'cause it made the carpet better. I like the look and feel of it.

The flooring is good quality. I purchased a caret for our upstairs apartment and they installed it the very next day.

My parents were here listening to the spiel, and they were shaking their head, yes. So, I thought they understood the Empire Today's rep. But I could not understand his speaking. So, I let my dad help me make the decision. And after everything was said and done, it was kind, "You need to have it installed by Friday tomorrow or the deal's off." I wanted to get another quote. But he was like, "It's now or never lady." I talked to my dad afterward. And we wound up canceling the order. Because some of the things that he said that we didn't understand, and he said this was included when it wasn't and/or vice versa. The only thing is, we paid for a full box. I had asked them, "If there's any left or whatever, leave it. Just in case something happens, I need to replace it." But they didn't do that. After all was said and done, I got a good price. They were in and out, and polite. I would recommend them. I'm happy with the looks of the floor.

We had a very positive experience. We purchased carpet and they took care of the installation. That went well and the new carpet is good. Use Empire. They are very much true to timeframe and everything connected with the project.

Customer service was courteous. They sent the rep to show me some samples and he went over the price. We purchased plank flooring and everything went well during the installation. The quality is good. They did a pretty good job and I recommend them.

We got vinyl flooring and carpet from Empire Today. I started the process online, then someone came out, showed us samples and the measurements, and gave us an estimate. Both of the guys we dealt with were really nice. For the vinyl flooring, the installation was super easy. The installers were in and out in less than an hour. It was put in a half bath, so it was a small room. Also, our subfloor was creaky and they got it to where it wasn't doing that anymore. So far, the new flooring looks great.

I had laminate wood installed by Empire Today. The quality of the laminate was very good. Their website has good information. They have different thing that they sell. It's also user-friendly. The salesman was also really knowledgeable about what he was selling. The installation took more than one day. But they did a good job. It went well. But none of the installers could speak English.

I checked with Empire Today first because of their reputation and they've been around forever. Then when I called to get information from them, they were right out and took care of all my questions and showed me what was there, and got it all rolling. I had carpet installed in three bedrooms, a den, a dining room and a living room. I went with the least expensive one because I'm not rolling in dough. And now I've got a big fat payment. The two guys who did the installation were great. They helped quite a bit. The hardest part of the whole thing was having to empty my house. But that's not their fault. Literally, it was like moving since I was doing all the rooms. The house was basically vacant but they got it done in good time and did a good clean-up.

My floor is still producing glue out of all the seams and it’s a mess. It’s been 4 weeks since it’s been done. After repeated calls with no answer or response from Empire or my sales guy I am forced to write this review. I would like someone to call me to get this issue fixed.

I have used Empire in the past and had great results but the company has obviously changed and not for the better. I had new LVP flooring installed in 2021. The installation was done horribly and the floor looks atrocious after spending $10,000!! I have had them out multiple times before my warranty expired. The first gentleman agreed that it was an installation issue and even described the people who installed it saying they have had to repair a lot of the floors they installed and they no longer work there. But they never wrote a ticket for the buckling of the floors until after the expiration of the warranty and are now blatantly lying about the cause.

The guy from Empire Today was strange the first time he came. After over an hour and a half, he said the price and my landlord said no. I was disappointed but I tried to cheer the guy up. I said I told him it was up to the landlord and he wasn't gonna go for anything more than he was willing to pay. I patted the guy on the shoulder and he said, “Don't touch me.” I got in touch with Empire Today the second time and the rep managed to come up with a price that the guy said he could do it.

I got laminate flooring. Installation went well. They did it all in one day. But I had to have the quarter round shoe molding changed because they put white down and it didn't go well with the wood grain floor. Other than that, I love my new flooring. If you're in a hurry, call Empire. They were quick about getting the job done.

I had tiles installed in my family room and the bathroom, and it was installed by two people. It took over eight hours and I called them back because the tile didn't look flat. But they said it was flat to them. So, I called Empire Today and they sent the same guys that put the tile down back to check it. So, I called and asked them why they would send the same people down. They said it’s what they do to check the work. It could have been the grout that the installers put down. It could have been uneven. But the carpet in my family room was installed by a lady and she came with a young man. I was totally shocked because when she came to the door, I asked if the man was coming to help her and she said no. She took her time and I liked the way she did her work. I don't even know if she took a break. It took all day and even until the night. She had to pick up the old carpet and moved the furniture around. She was excellent.

They came in, gave me a quote, and did what they said they were gonna do. My experience was good. The installation was scheduled immediately. The installers were friendly and polite. They did their job. I was pleased. They installed the laminate flooring in the living room, dining room, hallway, and two bedrooms. It looks good, but it doesn't clean well. It tracks up easy.

We had used Empire Today previously. This time around, we got carpet for our daughter's town home. The sales rep was great. We didn't have any issues with the sales rep, but Empire hires third-party installers, and the installers were an absolute disaster. The process to notify you of when they're coming all the way through the installation process with an installer is not done well. I have already advised Empire that the process was poor. We specifically told them when we purchased, and it was on the paperwork. The sales rep did represent us correctly, but we were very clear that we needed to be present for the installation. So, we needed sufficient notice so that we could be there. We were 30 minutes away from where the installation was taking place.

Empire had the best price. The salesperson did fine and was personable and knowledgeable. The installation was fine. It took two days. I think they didn't have a lot of people there. Two people showed up on a Saturday and did about half of it, and they ended up coming back on Sunday, but it was only one person that really did the work. The guy that was there on Saturday had already had some prearrangement. So, he couldn't come back with the guy that came back on Sunday. I don't know if they didn't realize it was gonna be as big as it was because I would have thought they would have come with like four people, but they didn't. The only complaint I might have is that, unfortunately, the installers didn't speak very good English, so it made it a little difficult to communicate with them. Outside of that, it was fine. The carpet is good. I got what I paid for.

I had a problem with the contract in the beginning because the representative put figures down that were very questionable. He corrected it but they showed up later when I got the contract through email. That made me feel leery about dealing with Empire but they corrected that. Also, they didn't have the carpet I chose in stock and they didn't let me know until the day of the installation. Things started bumpy and I wasn't expecting to incur all of this.

We did the vinyl flooring with Empire Today and we love it. The rep had a bunch of selections and when he told us that we could go online and take a picture of our room and match it, that was amazing. The installers came in and got straight to work. They said it'd take two days and it took one day from pulling up the carpet, hauling it out, and laying the floors down. We're very pleased. I have recommended Empire to two people.

Empire Today installed my kitchen flooring. The sales representative was very understanding of what I was looking for. However, the installation was another story. When the installers came down, they did not have the required amount of product to install all on one day. They got it partially done the first day, then they had to come back the second day and finish it up. They couldn't understand me and I couldn't understand them. With the exception of the installation crew and their screw-up in not bringing enough product, everything was great. I like the flooring. The quality is so far, so good.