Empire Today Reviews

I scheduled an appointment with Empire Today for a flooring estimate. I received at least 4 notices confirming my appt. A couple of hours prior to my appointed time, I received a call from them explaining they have no one in the area to give me an estimate. They said sometimes they "just don't have anyone in the area". I said "OK" and hung up. They called back and asked if I wanted to cancel. I told them they had already done that. They asked if I wanted to reschedule and I told them I didn't believe they would show up to do the work if they can't even show up to give me an estimate.

I really was interested in hardwood flooring but Empire's rep talked me into doing laminate flooring in the kitchen, living room, family room, bathroom, laundry room. He said that hardwood flooring was softer and that water damage mostly would happen to it. I could scratch it up too. I needed the flooring to be scratch-resistant, water-resistant, easy to clean, and pretty.

I liked the salesman from Empire. He was working with me to try to get my business. He wasn't just, “Well, this is it. And that's it. You don't like it, tough.” He was very respectful. He said, “These are your choices.” When I said, “Well, I can't do that much money,” he started working with me and said, “Let's try this.” I said, “Look, this is what I want.” He called his manager, and the manager said, “Do this.” The installers were a family of six brothers and a sister, and they were fabulous. The job was supposed to take three days. It took one. They worked their butt off. They came in at 9:30, and they left around seven o'clock that night. I would recommend them any day. They did a great job.

Empire Today's price was ridiculous, but I needed to get it done, so I bit the bullet. Other than their pricing, everything went smooth. I talked to them on a Thursday, and they installed on Monday. The installation team was great. They were on time and super fast. They installed the carpet on the third level, in a big, open attic space with a staircase, and the quality is decent.

We had Empire install laminated tile in the dining room, living room, hallways and steps. The rep was very informative and showed me some different examples, so it went well. The installer was nice, quick and efficient. He got it done and did a good job. Going down one of the steps, it got a little cracked. I don't know how that happened but yesterday, I got some of those markers to cover the cracks. I'm gonna try that and see how it worked before I call.

I purchased some carpeting for the family room and the process went very smoothly. But looking back at it, it looked like the advertising that was done was an overstatement of the facts. The advertising was suggesting that everything was half off. I still got a good deal, though, and I'm pleased with the final product. It was worth the price.

We had a previous dealing with Empire Today and went with them again because of how pleased we were. We have a carpet company 10 blocks from us but we went with Empire and we would continue to do that. This time around, they sent a representative who showed us the floor and he was very personable and explained everything. We picked out what we wanted and they called when they were gonna come. Two men came for the installation and they were awesome. They did their job, cleaned up, and left. Everything was wonderful and the cost was reasonable.

We tried a couple of other places, but Empire was the best deal so we went with them. But we had a couple of problems because they didn't have the right carpet and I couldn't get ahold of them. I ended up getting ahold of the manager in Denver and she took over. The installers were great and did the installation in about six hours, which was really fast. It was a good all-around deal.

I had carpet installed in the downstairs one bedroom and in the bedroom downstairs too. Empire was able to reduce the price to where I was more comfortable going with them instead of a different company at this time. I wasn't here when they installed it, but they were able to do what they needed to do. They vacuumed the room and I wasn't even sure about it. So, I vacuumed it myself and I got barely nothing up. I was very thankful for that. Whatever the vacuum that was, it was a good vacuum because I didn't get anything myself. The quality of their work was good. I looked on the cameras a couple of times to make sure everything was good and they were respectful of where they walked and what they wore.

I had planking installed in my kitchen. The planking that Empire Today has is waterproof. It's excellent for what we needed in our kitchen.

Empire Today was so much more responsive. When I called them to make an appointment with a representative, they came out the next day and had all the flooring samples available. I was trying to match the original floor so I could patch an area. It wasn't available, so I ended up re-flooring the whole house. They scheduled that within a week and completed it within three days. They did a great job. It was a laminate flooring and they had to chip up two rooms that had white ceramic tile. My only issue was it should have been done in two days. They didn't bring enough flooring to complete one of the rooms so they had to come back but couldn't come back the next day. They had to wait until the next day. It was four days where everything was torn up. But it wasn't a big deal and I was very happy with the job they did.

Empire was slightly lower in cost and it seemed like there were a few benefits as far as the warranty. Their sales rep was patient and he took his time to explain everything. He showed me the basic samples and things that we can look at. My wife and I talked about it and the rep also put in his advice and recommendations. That helped us make a better decision.

The installation was fantastic. It went pretty well and quick. I didn't have to spend too much time. The customer service of the installers was great.

Empire's sales rep was really nice. She explained a bunch of things to us and showed us the samples and gave us an overview. We selected from the samples. We did carpeting and flooring. Those were installed the next day. However, we needed time to clean our house and everything else over three weeks. The installation went okay, except for a couple of things. Mostly, it was the tile. They had miscalculated how much of the trim they needed for the tile, so they had to come back the next week to finish it.

They installed my carpet and the aluminum floors in the hallway, and the carpet in my living room. Everything went okay. The service was great. I like what I have in my house.

Empire Today had the worst service trying to get a new floor. We've been living in our garage for a week now because the demo crew led by Raphael has screwed us around multiple times, telling us they can't do anything for us after a week of not being able to live in our home. In my opinion you need a new crew that is not rude that are professional when they are in our home and then leaving because we're upset about living in our garage for a damn week and then telling us they can't do the job we want Even though by multiple people in the After many attempts, the crew basically Said screw you and left. If I were you reading this, I would not go with Empire Today their crew is a joke. So I'm expecting a full resolution or else Empire Today is going to lose $8,000 because of the demo and installation.

I had vinyl plank flooring installed in the bathrooms, the kitchen, the living room, the dining room and the hallway. We're happy with the work but there's one place that separates the kitchen from the dining area and the separator piece has come up. It's like they didn't put enough glue on it. But the experience with Empire Today was good. It's my understanding that there was a lifetime warranty. They did a great job in dealing with the dogs and with us and they were friendly. I have a two-year old and during the install, she decided that she was gonna lock herself into one of the master bedrooms in the home. Those installers stopped everything they were doing to try to get this door unlocked with a credit card, a knife and their tools. They tried everything. They were gonna jump in the window for us. They were awesome.

My sister had her kitchen floor done and it looked nice. She was very pleased and it was hassle-free for her. So I said that I would let Empire Today come in and do what I need. I had carpet on the stairway and the quality was very good. I had a good experience with Empire Today. the consultant came right away and acted in a sense of urgency. She made it easy to match up colors to my home.

Empire was able to do the work quickly and they fit into my schedule. We had an old carpet removed and a new carpet replaced in an upstairs office. The sales rep was knowledgeable and very effective. She was quick and got right to the appointment that was needed. Their crew then installed my carpet the very next day. The individuals that Empire employed were exemplary craftsmen. They were well over and above what I expected. They were incredibly knowledgeable and were clearly professionals. They took a lot of pride in their work.

Empire Today had product in stock so that we could get the job done. Other places didn't have anything because of backup orders. The salesman was here four hours. The product we wanted had been on sale, but it was not then. So, they wouldn't give it to us at a sale price. We settled on another product, which we're happy with. The salesman was fine. The problem was the ridiculous amount of management that they have with that company. We got calls from different people. They did not talk to one another about the project.

I had some carpet and kitchen floor redone. The person at Empire we've dealt with was really helpful. They were both a one-day install. The carpet was easy. They were redoing the stairs area. For the kitchen, they had to pull up the tiles. They put up barriers to collect as much dust as possible. They cleaned up and did everything. It was great.

It was a great experience with Empire Today. The installers were fast and professional. I love the flooring and would use Empire again for flooring in my house if I need to change. I'd recommend them.

Empire Today did everything that they said they were gonna do when they said they were gonna do it. The carpet is perfect and so was the installation. They did everything in less than four hours and that's four bedrooms, a hallway and stairs. I'm happy. I've told everybody I've talked to that Empire was great. I gave my sister Empire's information because they need their whole downstairs redone. She's wanting to go to Empire, too.

We got pretty hard sales and I don't feel like the carpet I got is what I purchased. I would have preferred to go to a location rather than have somebody come and not be able to get any samples of the material. The rep came with samples but I wasn't able to keep any of them. So I'm not able to compare what I chose and what's in my house. The pad doesn't feel as soft as what we had during the sales visit. Also, the carpet looks cheaper.

The rep showed up on time and brought quite a few options for flooring. I had hardwood put down in the living room and two hallways. The three techs did an excellent job. They had to pull up carpeting and they cleaned up everything. Everything looks nice. With my new flooring, I like the easy clean up. I just use my Swiffer on it. Empire is excellent.

Empire Today’s reps were responsive and came out the same day. Then, the installation was the next day. We did the carpet and two bedrooms. We had the installers come out a second time to repair a section. When it was originally installed, it wasn't stretched. So, there were some loose ends that needed to be readdressed. They came out within a day or two and fixed it and did it right. So, although we had an issue upfront, it was easy to correct. I'd recommend Empire Today. But I would want more of a greater selection of carpets. What we saw was limited, but it fit the needs that we were looking for and the spaces we were looking for. I had a very positive experience.

Empire was quick and came out soon after I called them. Then they got the work organized. The crew that came out was great. I got laminate and some carpet. The laminate is in the living room, dining room and hallway. The carpet is in all the bedrooms. So far, the quality is great.

The salesperson I had worked really well. He came to my home and answered all my questions. He was very knowledgeable. I was weighing on getting a more expensive carpet, but I started talking with him. I said, “Okay. Let's go with the medium grade.” He did a very good job. The installation was good as well. Empire Today gave me the time between 8:00 and 6:00, which was not really good, but when I called, they shortened the window some. They told me they'll get here at noon, and they came about 1 o'clock. The interaction was okay, considering there was only one person that spoke English. I had no issues with them. They were still mannerable and as friendly as they could be. I love the carpet, and the cost was good. Just ask questions to see what discounts you can get.

Empire was much more affordable than the other companies I looked at. The installers showed up, took the old carpet out, moved some stuff for us, and put the new carpet in. The installation took three hours. The carpet is good.

I liked the product. I was given some samples the day of the estimate, and I chose it, and it worked out. We got carpet for the stairs, and the person who came to install it did an amazing job. It happened very quick, and I was happy to see that. The cost was also fair and the experience was easy. I would call Empire Today again.

Empire's rep was thorough, nice, and did an okay job. I just think there may be some deception in prices. If you tell them that’s too much, they lower the price. During the installation day, when the guy was about 30 minutes out, he called me. He was on his way. We went over what areas would be carpeted. When he was done, we walked through to make sure everything was okay. The only thing is I didn’t think they did a good job of making sure the house was clean. As far as the new flooring, it has really nice and thick padding. The quality is good. I would recommend Empire, but people should make sure they get really fine details taken care of. They should make sure about clean up and that price is good.

I had my den and my bedroom and a hallway done by Empire Today. I got luxury laminate. I had a price in my mind and they were in that ballpark of that price, and that was why I went with them. When the lady called me on the phone, I told her what I wanted. I already had hardwood floors down and I described to her that these other two rooms had carpet in them and I wanted to match my hardwood floors. When the salesman got here, he had exactly what I had said I wanted. So, that was incredible.

The guy came out and did the estimate. We got the papers signed and it was a piece of cake. I got white laminate flooring with a gray pattern in it and the installation was perfect. The guys did a good job. Everybody loves my new flooring. If anybody's looking for flooring, I recommend Empire.

Empire Today's sales rep was wonderful. I had wished there were more color choices, but it turned out to be fine. The installers were wonderful. They couldn't have been better. So polite, thoughtful, helpful, and they worked efficiently. They cleaned up. It was just noisy. My husband and I left the bedrooms carpeted, but we took out the main living part. So, we held up in our bedroom. I said to him, “I feel like I'm living in a hotel room.” We would go out and pick our way through to the kitchen, and it worked perfectly. They were in and out in two days, and it was fabulous. We are pleased.

I used Empire because I figured they were a large reputable company. At first, my experience was fine. But it ended up being awful. The salesman was horrible and he should be fired. He pretty much did a bait-and-switch on us. He told us what we wanted to hear as far as pricing was concerned. He told us the original price and exactly how much it would be per month. I told him, “No way, I'm not paying 300-something a month for 48 months for flooring.” He then came back with another price and told me exactly what it would be, 247.91 a month for 48 months. I could do that. But that ended up not being that. When the crew came to do the installation, they wanted $4,800 on top of the $12,000 that I was quoted for the flooring, which I ended up not paying. I told them, “No. That was not our agreement.” They called and got the $4,800 taken off.

When the installer came, he found that our floor needed leveling. It was an amount that I was not able to pay out of pocket at the time. I told him the only way it could be done is if it was included in the financing. He got on the phone, came back in, and told me they got this on the financing. He said he would go to the warehouse the next day, pick up all the material, and he would be back to level the floor. They came back and got the floor all leveled. I signed the paperwork for them to turn in so they can get paid. Then, I got a call Tuesday morning stating that there had been a mistake. The leveling was not included in the financing and I had to come up with a payment for it.

The salesperson was thorough and showed us a lot of options. We were happy with the options that we had. Then, the installers came out and they were courteous, on time, and did what they had to do. They also explained everything at the end. We had a pleasant experience with Empire Today.

The sales rep came to the house and showed us all the different colors. The installation was really good. The techs were quick and professional. They did a great job.

The salesman had samples on hand and we picked out what we liked. We got Luxury Vinyl plank flooring for our hallway, kitchen and dining room. The salesman measured and gave us a quote. He gave us an installation date as well which was helpful. The techs came around the time they were supposed to be here. They got the job done in one day.

I ordered carpet for three bedrooms. Working with their rep was very positive. But I wasn't anticipating the amount to be as high as it was. I felt that I was gonna get the best deal by going with Empire. But it wasn't until I got the estimate and I checked in with some private contractors that they were like, “Oh, that's a little pricey.” But Empire was going to be able to do the job when I needed and gave me a warranty. That was a selling point for me.

The experience with Empire Today was good. The installers came prepared and were on time.

The rep was a little pushy, but he was pleasant. I would have liked to have spent more time looking, however I had to get the job done sooner than later. It worked out so I'm not regretting it by any means. The installation was quick and painless. We had a few little slip ups, but they fixed it and now we're good. Empire Today is a little pricey but everybody that comes and sees the flooring likes it. I enjoy it. It's easy to take care of. It wasn't what I originally was going to go with, but I'm glad that the rep showed it to me. It was nice for him to bring in a different sample.

Empire came and installed the new laminate wood floor. The quality seems fine, and I'm happy with everything. However, in the bathroom, they forgot some molding, because between the bathtub and the floor, there is a gap and I see down in there. That concerns me with water, but I haven't followed up with them yet.

The reps were nice, and they explained things to me really well. I went with luxury vinyl tiles for our upstairs hallway, and I really liked the crew that installed it. They did a good job, and we love our new flooring. It's great and exactly what we wanted. I wasn't exactly sure how much it was like gonna cost, but it was good. Overall, it was a great experience, and I look forward to working with Empire Today again.

We’ve used Empire multiple times for multiple properties because of their speed of service, and recently, we had LVP floors installed throughout our house. It was good.

My recent purchase was carpeting for my daughter's house. My daughter was removing old carpeting and getting a new one. The Empire ad said that there was some kind of a sale going on. But when the rep came, he said that was only selected carpeting. We still went ahead with them. They move the furniture around which is nice when you have small areas. They have all the equipment too. The crew was very nice and I was not disappointed.

We had Empire before and we wanted to go with them again since we had good luck. We talked with their reps about how we use the family room. They brought in samples and talked about pros and cons of the different kinds and explained them all. In the end, we did the laminate flooring for our family room. The installer had to remove carpeting and move a couple pieces of furniture. He was there for about six hours. We're very satisfied with the work done. It was efficient and professionally done. The floor is waterproof. We just mop it and wash it with a light detergent.

I reached out to Empire and they sent someone in. The sales guy did home visits and it was a time saver. The other company I contacted said they did in-home visits but they never came. We had carpet installed throughout the home and the quality of the product was top-notch. I like the plushness of it. Empire did a real professional setup and installation. The crew got here on time and they did everything that they said they would do in a very timely fashion.

I got carpets from Empire Today which I had in three three bedrooms, a den, and an office in my home. I like the color and the designs. The cost is a little bit high, but it's okay. It was something I wanted, so I paid for it. For the installation, Empire Today sent someone to do it and it was done very well. The individual that did the installation was a professional and he did what he was supposed to do. But after the installation was completed, there seems to be some faults in the carpet in every room. There are some marks in the carpet which are not part of the design of the carpet and I am not satisfied with the way it looks. So I called them and they listened to what I had to say about the issues I'm having with the imperfections in the carpet.

We put carpeting in the stairway, going upstairs in the foyer on the top, and then the two floors that were carpeted, they changed to wood. The sales rep was very good. He explained the options and the pricing and was very knowledgeable and very personable. He was a good representative for Empire. The installers arrived early in the morning. They worked very hard, and they finished the whole job in one day. They were very pleasant and very knowledgeable. Overall, the pricing was reasonable, and I was impressed with the efficiency.

I like Empire's different options to choose from. I was just interested in carpeting. They sent me all the carpets, and I picked a nice one. The sales rep was good and thorough. The installer were good, too. They worked well. They got it done. It looks nice. It's plush and it feels good under my feet. As far as the overall cost, it's a little cheaper and the quality seems to be pretty good. I got the protection plan, too. They'll come in and clean the carpet every six months for the first two years. I was pretty satisfied with Empire. I would recommend them to somebody else.

We got very nice carpet from Empire Today for a bedroom and a playroom. The two gentlemen who did the installation were very nice. I have a back injury, and we had moved all of our furniture and stuff out into the hall, and they were like, “Oh, don't do that. Don't do that.” They moved the couch to get by. I was climbing over the couch and they moved it for me. They stood out. They were very kind, and they did a great job, too.

I had Empire to install the carpet for our rental house. The installation was great. They were professionals and quick. They did everything they said they would. They also installed a carpet for a set of stairs in our current house. It looks great. Adding the carpet helped make it much safer for going up and down. The installation went well. The gentleman that came out was super nice and professional. But overall, our experience with Empire has been good. We'll definitely use them again when we need further flooring.

When I called Empire, everything came out okay. So, their representative came through and showed us this and that. We picked out some stuff, and we went ahead and got it done. Installation was quick. The flooring looks very good. I got a living room and a den. The den is about 11x12 and the living room is about 23x25. I had a closet. When you come in the door, there was tile on the floor. So, I had them go ahead and take that up and put the wood down there, too. It came out great. My wife loves it. I'm happy with the whole thing. Everything came out pretty beautiful.

The Empire Today rep said they would call and give me a time they could be here and show me some samples, and give me an estimate. And he was true to his word. Two guys came and put the flooring in. They did a nice job. They moved the big stuff out of the way. Most of the furniture was out of the way, but I've got a home entertainment system that's in three pieces that had to be moved, and they split it all out of the way. The estimate fit what I wanted to do, and I liked the look of the carpeting. It got a few compliments from people who have come over. They like it. And when you vacuum it, it stands up again. Empire was a great fit for me. I would do it again if I had to.

The workers who put in the carpeting I bought from Empire were great. They were timely and the one guy that would seem to be the subordinate of the boss guy was constantly running up and down the steps with different tools so that they didn't clutter up my house. They were very efficient and they laid the carpet very well.

In August of last year, we put in laminate in the living room floor. Two men came to do the installation. They moved some of the bigger items but there wasn't much of a mess at all. They had to rip up the carpet and then they put the flooring in. Then last month, we had vinyl installed in the kitchen floor. It just covered over the tile. They didn't have to rip that up. The flooring looks nice and it's easy to keep clean.

I got laminate flooring done on the first floor of my house. I also got it in the living room, the kitchen, and the powder room. When the sales rep from Empire Today came out, it was an exciting day. The guy was very knowledgeable of the product. I could tell that he was trying to sell stuff to get the biggest sale he could, but he made sure that whether he got the sale or not, what we wanted was within our budget, and he was able to make that happen. On installation day, a three-man crew came out. They didn't show their credentials. I did see that on the checklist, but they had an Empire paperwork, so I didn't really make a bigger deal of it.

Empire Today is everywhere and we used them in the past. I love that they come out to the house as that is much easier and I like the convenience of it. They just spend all the time needed and don't rush anything. We had the three bedrooms carpeted by them and had luxury vinyl tiles installed in the rest of the house. The installation was great. Because of the snow, we had to mess some things around and the times ended up being a little bit different. But it didn't hurt anything. They did a phenomenal job and the flooring looks beautiful. We're loving it.

Empire offered no interest for a year. I had them install carpet and blinds everywhere in my home. The crew was friendly and helpful. They explained everything to us about the different types of carpets and also the blinds. There was fast service. I called on Monday and by Tuesday, the products were installed. I couldn't believe it. The crew cleaned up and took garbage with them. The products are good and they last a long time.

The installers were on time and they were very courteous. The installation didn't take them long and they cleaned up everything that they did. I was satisfied. I had my daughter's bedroom floor done and I love the color that I picked out.

I bought linoleum for the bathroom, kitchen, and dining room and carpeting for the three bedrooms, hallway, and living room. The sales rep with Empire Today knew the materials and understood what I was looking for. They put the linoleum on the first day then the carpet on the second day. However, I don't like the work that they did. The house is 40 years old. I was missing one piece of molding and I told them to not worry about it. But they put quarter-round molding down and it does not match anything in the house. I took pictures, sent it to them, and they said, "That's what we told you we're gonna put down and you okayed it." I don't know anything about wood just like they probably don't know anything about my job. Now, I've got another team that's gonna come in at a later date and replace all the molding at my cost. I would not use Empire Today again.

We had carpet and vinyl floors installed by Empire. The carpet was fine but there were many issues with the vinyl flooring. Empire sent two teams out to install that both refused to do the work, with the 3rd team sent agreeing to install the flooring. The 3rd team finished the work but left many issues with the vinyl planks. Empire scheduled a repair to be done but no one showed the day of. The following repair they scheduled, the team showed up and fixed a few of the issues but created many more in the process and left after they were done. Following this we requested that Empire send another team to do the work correctly and they refused. We were told the only team they could send would be the original install team because they contract the work out to other flooring companies that do not have the large footprint within the flooring industry that Empire is able to provide.

The salesperson showed up on time, showed us what we wanted to see (something short that wouldn't get tore up by dogs), put a price quote together and made everything easy. Empire today installed the carpeting in the living room, but they didn't bring the transition strips, so they had to come back a couple of weeks later and finish up.

I use Empire Today for everything. When I first bought this house, I called I use Empire Today and they put in kitchen and dining room floors, rugs, downstairs in the living room all the way up the stairs and bathroom floor. All the floors in this house were done by Empire. The living room, on the stairs, and the top landing here are rugs. In the bathroom, floor tiles. And downstairs in the kitchen and the dining room, laminated floors. The windows, treatments. But it stinks that they don't do the window treatments anymore, because it's time to change my window treatments.

We went from the salesperson being in our home to the crew having completed the job in 20 hours. The cost was a little higher, and the quality was even, but the timeline that Empire Today was able to get the work completed was far more convenient than the other companies we looked at. We had carpet installed in over a third of our home in various rooms. It's durable. Empire Today came in, ripped the existing padding, hauled it out, installed the new one, and they were on their way. They left the rooms in better condition than they received it in.

I had hardwood flooring installed by Empire. My first issue was that the end pieces came off 2 weeks after the installation. I called the company, and the issue was resolved. My second issue was that within 30 days, the wood started to discolor in several places and it keeps getting worse. I contacted Empire and sent pictures. They told me that the discoloration appears to be the result of moisture collected in the house. I have had the house tested for humidity / moisture. The company which did the testing and 2 other flooring companies stated that the issue was that there was no padding installed between the concrete and the wood to prevent moisture buildup.

The sales portion went fine but the installation day was another story. The day of installation, before even starting work the installer clogged my toilet. Then they did not evenly lay the carpet, it didn't even line up against the wall, they left a gap. The installer said it was supplied to be like that. Before leaving they demanded payment even though I had paid in full when I made the order. They were extremely aggressive in demanding money (that I had already prepaid). They said they couldn't leave until I paid so I had to call sales and have them call the installer to tell them I paid and they need to leave my house. Overall it was a horrible experience and I ended up having to hire another company to fix the space near the walls where empire didn't lay carpet. Be careful if you hire Empire Today.

My parents use Empire Today and said they had a good experience, and the sales guy was really nice, so we felt really comfortable making a purchase. We got carpet in the living room, hallway, and master bedroom. We also got vinyl in the master bathroom. Regarding the installation of the carpet, the men were really nice, but we're not terribly happy because they left our master bedroom and our hallway lumpy. There are lumps or screws underneath the carpet, so when I walk barefoot, I can feel the lumps. The living room was installed nicely. I'm afraid of them ripping up the carpet, because it looks nice, and I don't really want them to undo what they've done and mess around and move furniture. It's such a hassle to have them come back that we just decided that we can live with it. The vinyl looks really nice in the bathroom, and the installers couldn't have been nicer. Overall, we're pretty happy with the experience.

Empire Today came and they showed me what they have and I purchased. I got the carpets in for my steps. The installation guys were so professional on the job. I don't even want to walk on the steps. I was very impressed. I thought it would be nice, but I didn't know it was gonna be this nice. They did a very good job. I'm still very happy with the job they did. They did everything they had to do and the quality was good. It was money well spent.

Empire Today is very well-known and reputable. We got everything ordered the same day the rep came. The installers were very nice. But they didn't know how to install our hardwood flooring. So, they had to have some other guys come install it. It was done in one week. But when the new people came, it was quick.

A salesman came and he measured everything. He was really pushy and wouldn't stop talking. After three hours, he was still talking and I was falling asleep. That was when he left. His price was pretty high. I then had a guy call me on the phone and he knocked it down $1,000. I was telling him about the first guy and he said he would get another person out there. A lady comes and she was really nice and she measured everything. She gave me another price that was even lower. I told her, "How can it be that low? There's gotta be some gimmick to this. Is this a good carpet?" She said it was the best carpet they got.

I've used Empire Today twice and I love the products. I love how it goes down. The only problem I have is there is a language barrier. Every time, I've had someone that speaks primarily Spanish, so it's hard for me to communicate what I wanna have done. This last time, they did the laundry room. They pushed the washer and dryer back too far against the wall, so I couldn't open the lid. But they didn't understand that. So, they had to come back later that night to do that. Other than that, I love it. It was a great experience.

Horrible experience. Empire's flooring quote included services they couldn't perform, staircase; which was the only reason I selected them over a competitor. I was refunded my money. The flooring had gaps at the seams one month after installation. Repaired with glue. At the end of the one year warranty the company refused to close additional gaps in flooring.

I had a great experience with the sales rep. He showed me all kinds of stuff. I had a Berber type of carpet put in three bedrooms and they got it done.

The fellow that came here talked a lot about Empire Today and showed us the samples. We were pleased with his showing of the flooring, and what he thought would make a good floor. Also, the installers did a good job. $186 of it was charged for a warranty of five years. Maybe the rep explained it, but I didn't catch it, that the warranty would be an extra cost, which I knew. But I didn't think we would be charged for it because I didn't agree to it. So, when I called the office and saw the papers that I was charged for it, they were very good about returning my money. Everything was fine.

Empire's sales rep was really good. We had a couple of issues that we've heard bad things about and she made us feel that she would take care that that wouldn't happen. She just made us feel that comfortable. We had them install carpeting in the living room, dining room, hallway, and stairway. The installers did great and we didn't have a problem. From purchasing to installation, everything took three days since they did it right away. We really like our new carpet.

We knew what we wanted already and the sales rep showed us the choices and we picked a carpet for our front room. He was probably at our house for half an hour. The guys came out for the installation and they were there for about two hours. They were in and out. We used Empire Today 10 years ago for three rooms and blinds and we never had any issues, which was why we called them back. This time, everything went seamlessly and the job was just as good. I've recommended them to other people. It's a quick and painless process and their price is good too.

DO NOT HIRE EMPIRE TODAY FLOORING - Paid extra to have furniture moved, but I boxed whole house up and I did everything except put floor down. Workers came in, looked at flooring and refused to put floor down. First, they had problem with our kingsize bed, which is electric and has rollers. They were afraid to roll it, thinking they would tear it up and we would sue them. Then, they wanted us to hire RamJack to even up our settled home. (Probably gets a kickback from RamJack and were in the process of "Quietly Quitting".

It was a positive experience, and we got to see different selections of what was offered. She was very pleasant. I liked she listened to what we wanted, so she showed us ideas based on what we wanted. The rep showed the different types of flooring through a book so I was able to select what I liked. Also, the installers were very professional. They cleaned up after themselves after they finished. The carpet that we got now is different than what we got before through Empire, so I love it a lot better. It’s fluffier and softer.

Working with Empire was good. The installation was very quick. The crew was good, too. However, the TV ads were misleading ‘cause they said half off, but half off is only on the very top of the line product.

I like the rep's flexibility. The carpet is expensive, but it's worth it.

Empire Today was fantastic right from the salesman who was not pushy. I called him 'cause he was also recommended by my niece. The experience was great. The guys who did the installation were super. They came and did the job in a day and a half. The job is fantastic. I had them come back and do the rest of my home. No complaints there either. They get right to work and clean up after themselves. Here, they ripped up carpeting and hardwood floor. You wouldn't even know they were in the house. Before you know it, the floor is down and it's superb. I would recommend Empire Today. The quality of the flooring is fabulous. My son just bought a house and they did work at his house too.

Years ago, I had carpeting put in both bedrooms by Empire Today. Then I had the carpet removed in one of the rooms to have flooring put in. The last project I had was I had flooring put in my bedroom. My sales representative, Darryl, was wonderful. He showed me all the samples. He took his time and didn't try to rush me. He followed up afterwards. The installer's name was Carlos. He was exceptional. He went the extra mile for me at the end when I had something put down underneath my furniture's legs so it wouldn't mess the floor up. He went out of his way to get that for me. I did referrals on both of them and let them know how happy I was with the salesman and the installer. The flooring is great. I like the color and the style. It is waterproof. I'm happy with my choice. Right now, I'm waiting for the extra pieces that Darryl's gonna be getting because they didn't leave any extra pieces in case of any problems. They're following up with me on that to get me some extra panels.

Empire Today was great. I've used them before in the past and it was such a quick turnaround. Our salesperson was excellent, and the installation was seamless, quick and very professional. We did carpeting downstairs, upstairs, and on a hallway. It looks great. I was very satisfied and I'll be using Empire again in the future.

We had a great experience with Empire Today. We purchased the laminate flooring for the kitchen. We like the quality a lot.

Empire's rep, Max, was great and he gave me all the options as far as the financing was concerned. They give you one price for the whole thing but at the time, there were a lot of different factors on my end on the finance part. If the option they gave me was to do everything at once, I wouldn't have gone with them. Also, I picked one flooring then changed it, and Max came up to my work and showed me some other ones. Then I finally made the final decision and got the dark wood vinyl planks, which were installed in the master bedroom.

The rep brought out 10 different samples and knew what he was talking about 100%. He was very polite. The installation team called before they came. It was about 1,500 square feet of carpet with padding. It took them two and a half hours. They were very quick, clean, and professional.

Somebody with Empire Today came to the home to do an assessment. He gave me good information about the carpet. There was no coercion. Most of what was done, I was very happy with. I've also done business with Empire before, and they did excellent work.

The sales person was excellent. She was right on time. She has everything prepared. We really loved working with her. We carpeted two bedrooms, a hallway, and the basement. But the installation guys took forever. They didn't clean up behind themselves. So I chased them around with shop rags. But besides that, it was okay. We’re very happy with the quality.

The first time I called Empire Today, I got an appointment and the reps never showed. So I called customer service but the rep could not get in touch with the salesmen. They made it for the week later and there was no problem since that point. I got laminate flooring installed in two rooms and it’s very pretty. The gentleman was very nice. He came with three other people and it was installed very nicely. My only problem is nobody knew exactly what I could use on the floors for cleaning, which is important. The customer service rep sent me a booklet but it didn't say what you needed to do on the laminate flooring. I would still recommend Empire. They are pricey but they're prompt, fit you in and do a good job.

Everything was fine in my experience with Empire Today. It was done in a professional manner. They called, came out and did the job. They cleaned up and the person who set everything up for us came out and showed us patterns. She was good as well. The installation was fine too. They removed what was already in there and then put down a new floor. The quality of the flooring looks really nice. I would recommend Empire to someone else.

The installation was fine and the carpeting is good but we were misrepresented. The rep said there would be no payments or no interest for a year. We went through Wells Fargo, and now they're saying there's a monthly payment. I spoke to Empire Today and they claim that that's not on their end, that's on Wells Fargo's. I called Wells Fargo and they said, “No way do we do that. It's definitely Empire."

We wanted a new carpet and we told them what we want. The rep brought in some stuff and we picked out the color we wanted right away. What he brought in was good because those were the colors we were looking for. Then, the installer was here a couple of days later and put it in. The installer did fabulous.

I had hardwood flooring installed by Empire Today. The quality is very good. I was very pleased with the workmanship that the installers did. I was also pretty pleased with how fast they worked. In five hours, they were done. They were an excellent team and they all worked together. The sales team came twice. The first time, we picked out the wood. We wanted to match the wood we had on some other flooring. We didn't wanna do the whole floor that we ended up doing anyways, but the first time the installers were here, the gentleman said, "This is not gonna match with what you have over on that." So then, we called him up and said, "No, we canceled it." The same guy came out with the product to show. He put the thing on the floor so we could match it together.

Empire Today did the flooring for our whole condo, including the great room and the bedroom, and it was good. My patio is perfect, but I'm not too sure about the flooring in here. We got laminate, and there are some places that feel like it's gonna break when you step on it. It's all right though. We're dealing with it.

Empire Today's reps were here the next day after I made the appointment and they installed the rug in my bedroom a day after that. Everything worked out fine and the rug is of very good quality.

Empire Today completed our vinyl planking flooring project in the several rooms. We have been attempting to reach out to Empire to advise of concerns for the past 11 months without any success. Multiple messages have been left with claim reference numbers given with a promise for call back within 72 hours which has not happened. VERY disappointing that scheduling in-home sales call was timely. After the sales is confirmed and installation has been completed, Empire Today's customer service is something to be desired!

We got laminate flooring for the living room, dining room, and spare bedroom. We went with Empire Today for the convenience. They move things (big furniture) out then they move it back in. I also didn't have to go looking, they came to me. When the guys came out to install, they had me sign some paperwork. They told me what they were gonna do, then they did their job. There were two of them and it took them about four hours. The quality of the work is good, and the new laminate flooring makes the whole room look better. Even the salesman that came out was really very good.

I had vinyl flooring and some carpet installed by Empire. Everything was perfect.

The first time I used Empire Today, they did a good job and this time, I had the floors recarpeted. Working with the sales rep was excellent. The installers had a problem with the angle of the stairs and they took a little extra time. So, the installation took a little longer than I expected but with the exception of that, everything was great. I like the quality of the carpet.

Everything was good. The crew worked very quickly.

Working with their reps was very good. I had a laminate floor put down and the installers did a very good job. The flooring looks good.

I have had Empire Today in my home in Fayetteville, and they did a beautiful job. A young lady came out here in Florida and explained everything to me, and I was excited because I wanted to redo my sister's her floors and make them look nice. I knew what I wanted and I told the rep that. She was just a seller. So, she reassured me that everything would be done and it would be done right and professionally. We arranged for the floors to be put down. They had to come in and pick up the floors, but only one guy could pick them up to put down the tiles that I ordered.

Empire Today sent a representative to my house to let me choose. They sold me the samples, asked me to pick the material and told me how much it cost me. I like my new laminate flooring.

We had carpet for our basement installed and there were two installers. They came in the middle of the day, finished up at the end of that day, and did a really good job. We like the carpet a lot. I wouldn't be afraid to use Empire Today again.

They put in a luxury laminate for me. It's great. I'm happy with it. The rep was also great. He was very informative about the product and walked me through everything. I was pleased. The installers also cleaned up really well every day after they were here. They were also friendly and nice. I would recommend them.

I bought laminate flooring from Empire and the people that I spoke with were helpful. The people they used for the installation were really good, too. It happened a week after my purchase and it went really well. The cost was outrageous, but I didn't have a choice. I had to go with Empire to get the same flooring that I previously bought from them.

The installers were quick, very clean, and let us know everything that was going on. The flooring is waterproof and I like that. It's easy to clean. I don't have to sit there and keep scrubbing. You can see the areas that are dirty. When my kids spill something, I can find it and clear it up.

Updated on 03/01/2023: Update on Empire. They contacted us after we wrote the review. After explaining multiple problems they decided to send a field manager out. We were thankful for that, but he won't be here until April 3, which is over a month away. When we questioned why it would be over a month before he could come out customer service explained that he was booked solid until then. They explained there is only one field manager. We are disappointed to have to wait that long to resolve these issues.

I purchased carpet through Empire Today, and it went to the bottom landing of the stairs, the top landing, and two bedrooms. My daughter and her husband have used Empire a couple of times, and they recommended it. The sales rep was a joy to work with. He was extremely good, very knowledgeable, and nice as he can be. I couldn't say anything nicer about him. He brought in a wide range of the three different grades and explained it all and was very patient with me trying to decide what to do.

The design consultant from Empire that I worked with was very nice. Both installers also did a very good job. They were both very nice. One gentleman did not speak very good English. He was the one who put the carpet in. It was a little difficult to understand what he was saying sometimes. But they cleaned up well. We liked the flooring and the carpet really well. We're happy with them. The price was a little bit more than what I had anticipated. But the flooring looks great.

I had flooring done on the main level and on my steps. With the main level flooring, we had some issues when the installers came. They were banging so hard that it shattered a light fixture in my basement. I reported it and it was properly handled. As far as the steps, I informed the salesperson the day after I had scheduled for my main flooring to get done that I wanted the steps also. So, there was a delay in the process because he didn't put the order through. Also, during the installation, we had bubbling on two of the landings. I had to get the technicians to come back to repair it. Other than that, the quality and look are fine.

Empire has installed carpet for me the last four times I've done it. They've always been fairly inexpensive and the carpet is of good quality. They did a really good job this last time installing everything. We had a modular couch downstairs and we have a really tight access point. They carried 60 pieces of couch to get it into the living room and stacked it up neatly while they did everything in the basement. The crew was great.

The sales rep from Empire was excellent. The installers also did a super job. They called and they arrived when they said they would and they were really proficient. They didn't mess around. They got the job done and they were out of there. The quality of the work done was excellent.

I gave Empire a call and their guy came out. He was very prepared and he knew exactly what he was doing. He gave me a quote right there on the spot and I bought it. I love my floors. The bedrooms looks fantastic and the carpet is soft. Also, it wasn't expensive, which was the best part. I'll be calling back soon for the master bedroom.

The installation was great. We like the carpet. The guys have been here before, and they're a good group. We usually go with Empire Today. I don't even ask anybody else. Our experience with them has always been very good. The quality is good, and the guys they have doing the installation are exceptional.

The rep from Empire Today was quick and efficient. I got some carpet and it’s great.

Empire put some carpet down in three rooms for me. They did a good job, and the carpet is good too. If I had something to do again, I would use them again.

The carpet installation was wonderful. The quality is very good. It exceeded my expectations. The installers were amazing. I’m very happy.

My sister recommended Empire Today to me. The rep who came to measure and give us samples was very nice. The installation took less time than I thought it would. I like the carpet. It's white and easy to clean. It's soft. I also like the tile. It matches the kitchen very well. I'm very happy with the results.

Empire Today's rep was the point and willing to work with me. Also, the installation is good. But there are a few spots where when I step on them, they stick up a bit. There's some floating going on. Other than that, installers were very fast. And I like my laminate flooring.

I was 100% happy with Empire Today. The sales rep was a sweetheart. I have two little dogs. They wouldn't leave her alone. She was so good with them. She was very professional, but friendly, which means a lot to me because anybody can be professional. She told me the different options. The installation team was awesome. It was three young men. I couldn't believe how fast they got it done. I had my living room, hallway, and the stairs going up and down done. I was all expected to camp out downstairs for the day but it was under two and a half hours. They cleaned up and left me the extra carpeting. My son just bought a new home and I highly recommended Empire Today to him. He's a very picky person and he couldn't believe my carpeting. He was very impressed with it.

My floors needed to be done so bad. I saw that Empire Today were having sales and I wanted someone to come in and give me an estimate, which the gentleman did. His truck said Luna and that was surprising because I thought it would have said Empire Today on the truck, but that wasn't mentioned. So, when he came to the door, I I asked if he was from the Empire Today and he said yes. So, I let him come on in. I saw some flooring that I liked that he showed me a sample flooring and it turned out wonderful. I love it.

I had carpets installed in the bedroom and the office. The sales rep that I worked with was the very polite and courteous. He seemed to have gone out of his way to help me get a deal within my budget. He was really terrific. It was a good deal. On installation day, the guys came over and they did a phenomenal job of moving large furniture out of the rooms and putting them back neatly, exactly where they found them and hooking up my printer again. They were good.

I had some problems, but Empire Today resolved them to my satisfaction. The salesperson brought some samples, which was fine, but what got put in was not the carpet I got. I had to go to the high level of management. The installation went all right, but a week later, the carpet came off the tacking. So, they sent the installer out to do a repair, and he tried to blame my dog for it. But I have an 8-pound Yorkie. He isn't capable nor does she dig up the carpet. Everything else was okay.

I had carpets and I had two pets, so I was trying to make my home more pet-friendly. I got waterproof flooring from Empire Today and it looks like wood. When I bought it, there was some confusion because when the rep quoted me the first price, it was higher than I thought it would be. So, I thought I couldn't get what I wanted done. There was a business discount that I didn't get offered, so I ended up getting less than I thought.

Louie came in the house and by the time he left, he had sold me almost $4,000 worth of carpet. He came in with the right price. He was able to make it work for me financially. I got the Ink Spot. I'm an old hippie so my house is Aqua and orange and teal, so it’s really complemented the colors. So far, everything's good. The installers were great. The guy that did the bathroom had to do a little bit prep work on the underlayment under the tile to make what I wanted work, and he was able to do that and made it look really nice.

The salesperson representing Empire was very good. He came out on time, and they gave me what I felt was a very good price. So, I went with Empire based on that. I was in the middle of doing renovations to the house. I had a lot of delays because the carpet was gonna be one of the last things I was gonna put in. So, Empire was very good about that. I had to postpone the installation three times at least, and they were really accommodating on my installation date.

A very kind gentleman from Empire Today came to my home and brought samples. He went over each particular sample card that he brought and though I could have used a few more, I picked out what I wanted. Then, I had the the carpet has been installed in three rooms and the installers were in and out fairly quickly. I'm happy with the carpeting and it was an improvement from what I had.

I had a kitchen floor done. It was excellent.

I had to have my carpets replaced and so I had the guy come out for the quote, and the price was really good. I was looking for something least expensive because my budget was very, very tiny. But I liked the selection. It was a good selection. The carpet was installed in the stairs and the upstairs, which are two bedrooms and a little hallway. On the installation day, the only thing I wasn't crazy about was they didn't give me a time, either in the morning or afternoon. They just said, “Anywhere from eight o'clock in the morning until eight o'clock at night.”

Three guys came for the installation. I had a bump in the floor and they flattened it as much as they could and put everything in. In the end, they did a really good job. I like the quality of the carpet. It's for my granddaughter's room and it really seems to be sturdy and durable.

The rep I worked with was very knowledgeable. He helped me out really well. I bought laminate that looks like hardwood floor. The installers were really good. With the flooring, it's easier to keep clean and find dog hair.

We had flooring installed in the living room and the hallway. I was impressed because it was very easy. I didn't have to leave my home. They brought the product here and the installation was done in an hour. The installers were clean and polite. They went above and beyond and I couldn't ask for any more. It was perfect. The flooring is beautiful and I definitely recommend Empire.

I had floors done and the customer service rep was very nice. She came to the house and showed me what I wanted to see. She laid it out and showed me different brands. I picked the one I liked but when everything was done, it was very dull. But it's fine now. I got my furniture in and everything looks great. Go with Empire. They were very reliable and reasonable.

Empire Today has great customer service and quality work. The rep was very helpful, knowledgeable and super polite. I had carpet installed in just one room this last time and the installation was extremely easy. It took 2.5 hours, including removal of the old and putting everything back in place.

The rep explained things to us, gave us prices and options. The installer was in and out in two and a half to three hours. The flooring was done well. I love it. It's very easy to clean.

We got the vinyl flooring in the kitchen and dining area. Empire Today's rep showed us the different brands of the flooring. And we were trying to match the other flooring in the house. He had that. The installer called, said he was on his way. He got here and he installed the flooring. It was done by 3:00. He was very respectful and it looks great. We have already been telling everybody how quick it was. Because we thought we would have to wait. It was right around Christmas time. I said I would love to have my floor before that. He came in on Saturday and said, "Tuesday, I can have someone out." Wow.

Empire's salesperson was very engaging. She had a nice demeanor and was very clear, not too pushy. We were very comfortable with talking to her. After she answered our questions and explained the product, we decided that we were going to move forward. She then brought the installers in. They were great. We got out of their way and watched them work. And they were really very professional. They were not rushing, but they were very expedient. At the bottom of our stairs, we have a runner that goes up the stairs and the hallway runs underneath the bottom of the stairs. So they had to remove a fixture there in order to install the plank. That fixture recently came apart and I don't know if they're going to come back out and fix it, or if they can or not. But when they finished uninstalling it, they said they would put it back and when they did, it didn't stick. That was four weeks ago.

I purchased $7000 worth of carpet from this company, and it was the worst experience of my life. After six months of having our carpet, it looked like it had been here for 16 years. An inspector came to our house on December 28 and stated that our carpet needed a total replacement, I’ve called 19 times and have not got a callback one time. They will not let me speak to management, they will not send anybody back out, it has just been horrible. I recommend that nobody uses this company!

We got laminate flooring that looks like wood installed in the bathroom and it looks great. I'd tell others to go with them because the cost and service were good.

Their sales rep was very upfront and honest about the process, the cost, and the materials. There was a fee that I wasn't expecting but I don't believe the sales person could have forecasted that. But he mentioned at one point that in the event something weird is with my floor, there might be other costs. We had luxury vinyl installed in three bedrooms and some stairs and they were able to do it all on the same day. I'm happy, although there are a couple minor issues that I hope don't become bigger issues.

I had hardwoods installed in a bedroom in May 2022. Also purchased extended warranty. Floors began separating from the wall within a few months of install. It took countless calls and weeks to reach anyone and finally have them come out and assess the situation. Another several weeks to scheduling repair. Floors are separating again! They cut the boards too short but instead of fixing properly they just rigged them back together with glue and assured us it wouldn’t separate again. I’m extremely disappointed with the workmanship and customer service of this company. They do not stand behind their product or quality of installation.

I like the flooring a lot. It seemed like the installation went pretty easy for the guy that put it in. He was a very sweet kid and he cleaned up and put back everything. It was really good.

I bought the laminate hardwood from Empire Today and their staff has been very personable, which is helpful. The installer was great. He called before he came and was there right at the beginning of the morning. He was easy to work with and able to do a little bit to help with some creaking in the floor as well. I wish the area had been left a little bit cleaner when he left, but all things considered, it was a one-man crew that day because they were short-staffed and he did a phenomenal job. The quality of the flooring has been wonderful so far, but the entirety of the install is not yet finished and I'm still waiting for Empire's rep to come for my next install.

The sales guy of Empire was really good. The installers were really good and knowledgeable as well. What I didn't like was that they said that they could do the linoleum on the bathroom flooring, but they ended up not being able to do it. But they apologized and refunded the money. I also love the carpet, the feel, the padding and the smell.

The sales rep was very thorough. He knew what he was talking about and told us what our choices were. He brought a bunch of stuff from his car and we picked the color. He said this was the more durable one and stain resistant. There were three guys during the installation and they were done in under two hours. They were superb. They knew what they were doing. They were quick, efficient, very polite. The carpeting keeps the floors a lot warmer. It's nice to get out of bed and not freeze when you walk down the hall to the kitchen.

Empire Today is one of the more affordable options and the team was great to work with. The rep was nice. She didn't mind my kids following her around the whole time. She was thorough and fast. She showed me a bunch of options and helped me pick what would go with my house and my vision. The two men for the installation were very kind. My whole house was in my kitchen so they had to work around that. They did a great job. I was shocked at how fast they got done. The carpet was installed flawlessly. They walked around and looked at all the edges. The carpet is nice and soft. It's a good fit for us. It feels more homey.

Everything went great when I reached out to Empire. It was smooth and fast and it was exactly what I needed. I needed carpet within two days for open house and the installation was awesome. The installers showed up first thing in the morning and they were super friendly and efficient.