Empire Today Reviews

The laminate floor is fine but I’m not happy with our choice of color. It shows every little spot of anything on the floor. But it has nothing to do with Empire Today. I should’ve looked at it and chose a better product. The salesman who came out was very informative, helpful and friendly. The installers were fine but only one of them spoke English so it was a little bit hard to communicate. I had to find the right guy to talk to so he could understand what I was telling him. Overall, the customer service was good.

I found Empire Today online and there was a phone number. I called and they sent a guy out, and he brought samples and measured. The next day, they put the carpet in and the quality has been very good. The guy who came was excellent. He did a good job.

BACKGROUND: I contacted Empire to match brand-new existing carpet quickly. I saw value in a Sales Rep coming to the house to visually and in person match the existing carpet. Typical pushy contract sales, less than 300 ft. installed for $1500. EPIC FAIL, HORRIBLE: See photos. RUDE AND UNHELPFUL CUSTOMER SERVICE: I have been bounced around to 6 different people local level. The corporate level blames local market level and vice versa. Salesman blames install and etc. PUSHY SALES: The local assistant manager started off very nice and offered to "make things right" He gave us two options:

The sales rep of Empire was very professional. Once he got into the house, he took off his shoes. When the installers came in, they first showed me the wood and the type of flooring and which direction I wanted it installed, whether I wanted it vertical or horizontal. Once I made a decision, they started moving furniture and picking up the old carpet and then laying the flooring.

I had carpet and wood installed by Empire in the whole house and it looks good.

The Empire rep was punctual. We booked in advance and he also kept us updated on when he was going to be here. The installation crew was also super. They were top-notch and everything they did was A1. We're very pleased with the new flooring, so is our dog.

We had carpeting installed in the entire second floor of the house. So, it was three bedrooms plus a big hallway. The cost at the box stores like Home Depot was cheaper but they were a three week out delay per install, where we were able to call Empire and they were able to install within 24 hours. I told the sales rep what we were looking for because we already knew so that narrowed it down. He didn't have to show me a thousand samples. He brought in one section and then, we just had to go back and forth on the price. Once we agreed to that, we signed the contract. The installer called me when he was showing up and I had a friend let him in. He did the install and when he was done because I couldn't be there that day, he texted me photographs to let me see what it looked like. So I already had known the job and how well it was done before he left. The flooring is brand new and it's a good quality. It looks nice. Empire Today did a good job.

I had vinyl laminate installed by Empire and it was throughout the house, except for two rooms that had tiles. The installers were very efficient workers. I only had one issue. Where they had taken up some old sheet vinyl flooring and some other vinyl laminate that was in the floor originally, the glue that was on the floor, the guys walked right on it. About a day after they were gone, I could see their boot tracks with the glue. So, we had to get on the floor on hands and knees with a little alcohol and some rags and clean that off. But the quality of work was good. They did a really good job on the trim. Empire is a good company to work with.

I placed an order and then changed it because Empire Today didn't have the selection I wanted. So, I took the credit and I was thinking that maybe I'll do window coverings. The same person came to my house. He was nice and he remembered me, which was always good. He was a funny guy and he was very helpful. I was doing the shed so, he changed what the choices were and we ended up with a light-colored wood vinyl that looks good in the room and doesn't make it dark and tiny. It's a 6x10 shed but it looks bigger. It was in grays and they had a little bit more variation. I got an upgraded choice in the color palette that is perfect. This flooring is a nice style that fits in with a small room.

We had Empire Today install tiles in the bathroom and in a little area by the garage door. It went very well. The guy did very good but he was short one tile. So, he had to come back the next day to finish it up. I love the looks of flooring. I haven't had them too long but it seems like it's holding up very well.

The installers were very nice and they did well.

We purchased carpet from Empire Today. We had two separate installation appointments. On the first one, the installation was fine. It was not the best carpet install and unfortunately, the installers ended up making a mess in our toilet and not telling me about it. So, that wasn't a great experience. But we really liked the product. I was willing to take a chance again, just to have matching carpets in the other rooms. The second installation experience was amazing. We had an awesome installer who was super polite and very clean. He even saw some issues with the original install and he went back and on his own said, “Hey, do you mind if I fix this a little bit?” I am happy with the carpet.

I used Empire when I lived up in Minnesota. I went back to them because their price is right and my experience was awesome. I love my new flooring.

My kitchen floor really needed the flooring redone and I wanted to put in a new carpet. I had a good experience with Empire. The salesman was knowledgeable and very friendly. He showed me a variety and told me about different ones. He was very helpful and helped me make the decision I came up with, which I really like. The flooring didn't take long at all as it was just one room. The carpet took six hours and it was for seven rooms including the living room, bedroom, dining room, and hallway. The installers did a great job and I was happy with it. Empire was a great way to do things. They come to your home. It’s right there and you can compare it to your walls and to other things so that you can make sure they go with the colors.

The salesman took his time and showed us what we needed to see. He was a nice, all around guy. The installers came in and they did their thing. I liked that they were very nice and neat about what they did. They did an amazing job. I love my floors. I recommended Empire to my niece so they are coming to her house April 28 to install.

There was a Facebook ad for Empire and there was a 75% off sale. The price was okay. I did their luxury vinyl plank and it does the job. But I don't like how it's still clicking when you're walking on the bathroom floor with it. Other than that, the installers were professional and courteous.

Empire had better material than the other 2 companies we looked at. I had tiles in the bathroom and that tile is no longer available but they were able to match pretty closely. They were neat and efficient. They came in, did the job and kept me informed of what they were doing.

I had my floors done by Empire a little over 2 years ago. Mind you the company had shut down for numerous months due to the pandemic so keep that in mind. When I call the company and tell them that my floors are not holding up they let me know that I'm no longer under warranty but they would send somebody out to check out the situation. They're not only lifting on the edges but I have no animals and take really good care of them. They sent somebody else that does not speak English and put the manager on the phone. A few minutes later where he tells me that because I use rejuvenate which is a product specifically designed for cleaning laminate flooring there's a problem. I've yet to hear back from anybody. This gentleman that could not speak English had me sign paperwork and left my house. Didn't say anything to me. Didn't let me know when the company would be back in contact with me.

I've used Empire Today for years. They've done all my carpets every time I've redone it and did my kitchen floor. And I've done every room in my house. I'm very pleased with the service and how quick they get things done. I don't have to wait weeks to get appointments. I liked they brought out samples that were in the area that I wanted, and price-wise and everything. And they just seemed to be very knowledgeable on everything that they were doing. I had two rooms of carpet. I'm pleased with the carpets. Empire Today also put flooring down in the bathroom. I like that too. I’m very pleased with them.

We got vinyl planking for the kitchen thru Empire. I like the product and it was about $1,000 less than the other three places we went to. Also, their guys leveled the floor out and the other companies were not going to do that. When they installed, they pulled the refrigerator out into the dining room and didn't make any marks on anything. They took all the old flooring out and got rid of it. I had no trash to clean up, not even to sweep. They were very good. I'd tell others to go to Empire. My neighbor’s already looking ’cause in the next year, they're going to be redoing their kitchen. They're going to pull them in to see what they can get in there.

There's no way I would recommend Empire. When the rep was doing the sale, he did a very thorough job and that was why we bought from them. But I tried to get ahold of him the last couple of days and got no answer. I couldn't leave a message 'cause his mailbox was full. I sent out a message but he still didn't answer. The day they were supposed to be doing the flooring, they called that morning and said that the product wasn't there. We had to wait. I called him back and asked, "How do you know the product is gonna be there tomorrow?" He said, "It's here today. I found it in the corner of the warehouse." we still had to wait till the next day. But the guy that they got did an awesome job. He came in and showed me the product. It kind of matches what we were doing in the bathroom.

I had carpet and luxury vinyl tile done by Empire. The installers were very fast and I was very impressed. Everything was great and I really have been pleased with the work.

When the sales guy came out, Empire was sold to us better than a couple of the other companies that we had went through. We liked him and got along great with him. He was very responsive as far as the issues that came the first installation. We told him what we needed done. But when the technician came out, it seemed like he didn't want to do the work. Every time we talked to him, he said, "I'll come back a different day. We'll send somebody out.” I told him we needed the flooring laid right then. For hours, I was fighting this man and I ended up saying, "Nothing's gonna get done. Just leave, please.” He left and we ended up getting a different technician to come out.

They called before they came and when they came in, they did a really good job. I love the carpet. Everything's wonderful. It's one of the best experience I've ever had buying floors. I'm still happy today. I was happy with the people that came and did the job too.

Updated on 04/29/2022: I'VE BEEN WAITING FOR OVER 2 WEEKS NOW FOR Empire to resolve the flooring issue. They asked for photos of the flooring that was scuffed and surfacing was gone but now they are doing nothing (No calls, emails no replies at all). Also needed a repair done with the installation that was done incorrectly and again nothing!!!! If I could give this a minus 5 I would.

The salesman went above and beyond. He was so informative and he was a really nice guy. The installers were friendly and hard workers. They knew what they were doing. I was impressed.

The workers came in and did a good job. They cleaned up all their mess. I was satisfied. Our kitchen flooring got done and it looks really good. I’d probably recommend Empire.

I had an estimate from one other company and the cost was the same as Empire but the quality was not. With what Empire was doing, the other company would have charged me $600 more. Empire was putting the subflooring in for the same price but the other company was going to charge me $1,000 for it. The installers were great guys. Everything was clean and good. My son-in-law was there and he looked at the work, and he said they did a good job. The flooring is good-looking and it’s just what I want it, so it's good. I'm happy with it. This is the first time I called Empire and I'm very pleased. It was a very good experience. I will call them back with if I need other work.

There were great options and the quality of the floor was great. They had to come back the next day because they had so much material that they didn't have. But it wasn’t their fault. They did a great job and did it in a timely manner. It was overall good experience.

I compared quotes for Rooms for Less, Empire and a couple other ones. Empire wasn't initially the lowest, but they were competitive. I wasn't too impressed with the initial quote, but they adjusted it. They ended up getting the bid and we had Premier Vinyl Floor put in throughout the whole house. I got a good floor for a great price. The crew was delightful to work with. They did a wonderful job. They did it in a extremely timely fashion, in two days. They explained every step along the way. We're in the process of the beginning phases of remodeling the kitchen and my wife and this other guy tried to rip the trash compactor out. It seemed like it was bolted in so they decided to keep it in place. The next day, she got up early before they came and ripped it out on her own. Two strips had to be completely taken up so that gap could be covered up properly and professionally and they did that without hesitation.

The promotional offer intrigued me but it was a little misleading. It says 50% off but it's not. The salesman told me that that was only for one particular type flooring but they made no specific mention on their a commercial that it only applies to the laminate. But Empire did a very good job. They were quick. It was back in February and they came at 9:45 in the morning. I went out for breakfast and within an hour, I came back and the rugs were already outside. They took care of that and were almost done in one of the rooms. They were done before 4:00. The flooring looks fantastic. Everybody that has seen it so far agrees. This is much cleaner than the carpet. I still have a part that I might get done and I'm going to contact the salesman.

We had some vinyl plank floors put in and some carpet. The installers did a great job and they cleaned up well after themselves. We’re very pleased with the quality and Empire Today was a pleasure to work with.

It went well with Empire. They got the floor in nicely.

Working with them was a fairly simple and seamless process.

During the sales meeting with Empire Today, we were told that all the baseboards and the filling of the cracks in the concrete were included. Unfortunately, none of that happened. I called and put in a request to get a call back on that. The baseboards were okay. Ours that were in were not damaged so I didn't put up a big fuss about that. However, the filling of the concrete was never done and the salesperson told us it had to be done or else the flooring wouldn't look right. When he was in, he called his manager and they said, “Oh, yeah. Not a big deal. We'll cover it up or we’ll fill it. Not a problem.” When the installation was done, I realized they didn't do any of that. Then when I called Empire and we talked about it, it was, “Oh, no. It didn't have to be done." So I said, “Okay. If you guys don't think it has to be done, and nothing bad's gonna happen to the carpet, then I guess it is what it is.”

I like the flooring that I picked out. The quality is nice. It was a nice and very professional experience. If you want something done quickly and professionally, you should go with Empire Today.

Everything went great 'til the installation. I was not pleased with that at all. The installers didn't speak English and I couldn't communicate with them. I have to call them back 'cause I have another problem already. The flooring is not staying tight to the wall or the end where the LVT is. It keeps shrinking back. Something's wrong. When I can stand up and walk into my room and see plywood underneath the carpet, then we have a problem.

Working with Empire Today was awesome. The sales rep was great. The carpenters and those who did the plank for me did a great job. I had the product installed in the living room, the bedroom, the hallways, and also our closets. The quality is outstanding. We were supposed to get some shampoos and carpet cleaners, but we haven't yet.

I enjoyed working with Empire very much. The techs did a great job installing the carpet and taking off all the old stuff. The process was what they told me it would be. The experience overall was just great. The flooring is good quality. When I sell the house, I think the people who will buy it will be pleased.

I had a good experience with the rep, except that I ended up with a warranty that we never discussed. But I did get it taken off eventually. The installation of the flooring went fine and I like the flooring.

I had to reschedule twice because my balcony door needed to be put in prior to the carpet getting done, and they were very accommodating. The installation was wonderful and the guys were great. They were fast. They put the carpet on the stairs and in the living area of my condo. I love it.

When I called Empire Today, they came promptly. They were very knowledgeable. From the girl that came to talk to me about the products to the guy that installed the flooring, everybody was very thorough. The wrong carpet was loaded on his truck, but their guy had been doing this long enough that he said, “Ma’am, come in here and check out this carpet first, make sure it’s right.” I”m glad I did because it was wrong. He went right back and got the right carpet. It probably messed him up the rest of his day but he still did it. He didn’t try to reschedule it. He came back, got on it, and he was still done in a decent time. So, I have great things to say about him.

Our consultant was great. Everything was laid back and relaxed when they came to the home. It was perfect. We got recycled carpet for our stairs, three rooms, and the hallway. The installers were great. The carpet is nice and I'd definitely use them again.

The sales rep that I dealt with was trustworthy and very expedient. The installers were really fast, and so they got the work done pretty, pretty quickly. They installed the carpet in a living room and a bedroom. The quality is pretty good. The only thing was that they do put you on the spot to get the deal done while you're there. They don't leave a lot of room for shopping around. But I was trying to move fast, so it worked out for me. But that might not be appropriate for everybody.

The sales rep matched a quote I had. We got a carpet with a twist texture and the installers did a good job. All the furniture was back exactly where it was before. They were fast and the carpet looks nice. We like it. Everything exceeded my expectations.

I got vinyl flooring in my kitchen from Empire Today. I couldn't get the material that I got at other places. It was easier for me to get it through Empire. On the install day, the installers called me in the morning about an hour before they were going to be here. Then they came in and helped me make sure that they were able to get all the way through because I have appliances. Then they started doing their job. They were friendly. They were helpful. They pretty much did their job. I did have to have them return a couple of weeks later to fix a plank in front of one of the doors. It was just kind of like bubbling up and down. So, they came back, fixed that, and then ever since, I haven't had any problems, which is good.

The rep was pleasant and informative. Everything went smoothly doing installation. The quality of the flooring is good. The only thing that I have regrets on that I wasn't informed about the extended warranty that I could have purchased. And when I tried to reach out to somebody, they were not helpful and they were rude. When I spoke to a rep, she refused to give me any information. I sent had sent a message within the timeframe, and then I was told there's nothing that they could do because I was past the five-day limit.

I was doing a Google search for flooring, and it came up with information that Empire Today was having some incentives. If you did get the flooring at that time, you would get some money off. I tried to contact some other local contractors and had not gotten any response from them. When I contacted Empire, they got right back to me. I got vinyl planks. I like the way it looks and the way it feels under my feet. I had read that they were good for cleaning. I have a cat that throws up. Being able to clean that up, it doesn't stain and is able to be cleaned up. Empire gave me a thing to read, and it said that you should use a mild cleaner.

I got carpet from Empire Today for three bedrooms and I'm not thrilled with it. There are some issues that I did not see with the sample that they showed me and that's very disappointing. This carpet shows every footprint on it so it always looks as if it's not clean because it never moves. There's a mark or a seam that showed up and it shows like straight dark streak of about five inches on the carpet. I was going to call Empire and have them come and check it. I wish they were able to let me know that this type of carpet does that. Still, everything was done quickly and looked okay.

I had a salesman from Empire come in and show me the product. We made a few phone calls back and forth between him and his managers to get the deal that I was looking for. I told them I would pay half cash and the other half when they showed up with the product. On the install day, they came in and asked for the rest of the payment. But I found out shortly after that that they didn't have the complete casing for the steps. I was a little turned off by that. I considered canceling the whole deal but I figured it could be an honest mistake so I let it go. They came back two days later and completed the rest of the work. The work looks good. Looking behind, it's not flawless or perfect but I'm satisfied.

I felt Empire would be better than others cost-wise. And I considered getting the materials and having a contractor do it, but I thought Empire would be quicker, and they do it every day and they know what they're doing. Their sales rep was pleasant and there was a misunderstanding about the molding along the baseboard. He said it was included and turns out it wasn't. But it was pleasant and he gave me options. The installers came in and did what they needed to do. There was no carpeting to take out so they just installed the carpeting. They were very pleasant and nice young men. They were efficient.

I saw an ad that said it was 50% off, but the ad was deceiving. It made it seem like it applied to what we were looking for but it didn't. But I was pleased with the service as far as the installation and they gave me a little discount. The rep was very professional and the installers took care of their business. We had vinyl installed in the entire downstairs and the master bathroom and it brings out the color in the whole schematics of the house.

I had Empire Today install carpeting on a stairway and a small bedroom. The reps were very professional and cut-and-dry. The installers asked questions before they started to make sure they had the right things, color and order. They did the job efficiently. It took them two and a half hours and it was excellent. It was what I wanted. Come in, get it done and get out.

I got hardwood flooring for my entire main level, which is kitchen, powder room, dining room and living room. The sales rep, Tom, was personable. He answered my questions. I was very indecisive about the color because the color on the sample doesn't necessarily mean that it's going to turn out as gorgeous as you think it might be once it’s installed, and he was patient with me. He had updated tools, used an app and some handheld device to electronically measure, which decreased the time that it took to measure the floors. He was creative in talking me through the process and pulled up an app that would mimic the color of the samples to my actual floor, given the measurements of my floor, tp help me decide.

We’ve used Empire multiple times and it’s good working with them. I scheduled an appointment and they were there the next day. They were quick. We signed the contract that day and then, they showed up the day after to demo and start installing. We had a sewage backup downstairs which flooded our whole downstairs. So, for them to be able to come in, demo and have new flooring in a week was amazing. That's why we kept going back to them because I don't have to order something and wait for weeks or months. They got the thing in stock and they get out there in a day or two. We've done carpet and hardwood with them and this time, we did tile flooring downstairs. We liked them all.

We purchased carpet and installation for our house and were told it would be done in one day. It was, except that they pulled up the moulding around the old carpets and did not reinstall it; the technicians said that a different group in their company did that and they would call us to schedule that. They did not call us. We called them and were told they have three business days to call us back (not to do the work, just to call us back) and they were sorry our salesperson did not make that clear.

I should have done more research because I would have come out cheaper. I contacted a place after and their price was $2,500 less than Empire. But I'd seen the commercial, I was ready to do it and I did it. I like my floors. But my dishwasher was damaged during the installation process and the installers had to come back. They did not hook my dishwasher back to the countertop. When you push the dishwasher in, it's supposed to hook to the countertop so that the whole dishwasher doesn't move when you open the door. They inverted the fasteners and it scratched the top of my dishwasher door as I opened and closed it.

We used Empire before to redo my flooring and I liked the ease of it. This time, I had new carpeting installed in one room. It was simple, in and out.

Empire Today could start the quickest. We had them change our carpet. There were two different dates for the installation. It took a while. It was like five hours for the two rooms, but it ended up being what I wanted, so it was okay. The installers showed up on time. Everything was according to the estimate. The second time, they did the stairs and it was really fast and efficient. I'm very pleased with my new flooring.

I had carpet installed in two rooms and Empire Today exceeded my expectations. The workers who did the installation were very professional and nice. Empire was more expensive than other places but they do good work, which was why I chose them.

I had carpeting installed in the living room but it was not the carpet I paid for. Its quality was lower. I questioned the installers and they made a phone call to their supervisor. Then, they said that whatever was put on the truck, that was on the order. I called the customer service and I’ve been waiting for three weeks now for the salesman to contact me and bring me a sample. I haven’t heard from the salesman or Empire Today again. I was just gonna give them time and I'm waiting for a bill because I know that everybody's busy. I get it. It’s COVID and I'm trying to be considerate. But that's not even the half of it. They were also supposed to put the base down during that day but they never put it. They said they couldn't do it because it wasn't given.

The sales rep came out and he measured all the rooms. He gave us all the options and the pros or cons of each. Once he described the process and gave the price, I didn't get another estimate. It was within our budget so we went ahead. Also, the installers were awesome. They spent a lot of time making sure the subfloor was in great shape and they worked hard. I love the flooring. It makes a huge difference in how our home looks and it's easy to keep clean. There's one board that looks like it may have popped up a little bit but it's not significant. We'll wait another couple of months and see what it looks like and then we'll call and see what they wanna do about it.

An Empire Today salesman came to my house yesterday and answered my questions to my satisfaction. I chose which products would be installed and I was assured the installation could happen the next day. (Because I'm a nurse I have an unusual schedule.) This morning I received a call stating that a sub contractor's van broke down, therefore my appointment needs to be rescheduled. I chose Empire because the salesman said it could be done today. I'm curious how the company decides which jobs will be staffed and which ones will be put off. I'm surprised that such a large company doesn't have another van. Or that the subcontractor can't borrow or rent a van or truck.

Once Empire had installed the flooring, they were supposed to put down dividers. The guy put down one and left because he didn't have enough wood. Then, they came back the next day but they were supposed to be coming in the afternoon and they came in the morning when we weren't home. We waited on them to call us to let us know they were gonna come back but they didn't do that. We ended up calling the salesperson to see what was going on. He took it from there and made sure that the installers came out. But the strip they finally brought was not the same one as the first one. It was a little different in color but I didn't complain about it because I figured it was in a different location. Also, I didn't want to keep having to call them out there to do what should have been done in the first place. But as far as the floor, it is nice. It isn’t quite as thick as I was expecting because what the sales rep showed on the sales board is a little thicker but it’s durable.

The rep from Empire was very polite and knowledgeable of what she was selling. She had knowledge of what we wanted and I didn't need to look for anybody else. She was very attentive and very careful with everything. The installers came out at exactly the time they said they were gonna be here and they were very nice. They moved the furniture and put everything back the way it was. They did everything they were supposed to do and the carpet is good. It's very comfortable to walk on.

Floor installation, told do not sign paperwork if job was faulty. Poor molding installation of molding, we had paint damage and installers left window open without telling us (it was 10 degrees out that day). When they were done they asked us to sign off, we refused and asked the installer what the next step was, he had no idea and he was the only one who understood English. We were told by the salesman that we were absolutely not to sign unless we were happy with the job. Their policy is to have you write the check first and assured us that it would not be cashed unless we were happy with the job. The installer dialed his boss and handed me the phone, he demanded that I sign the paperwork and told me that he would have the floor ripped up. I told him to go for it.

We understood that they would put the baseboards and those were included but when the installers came, they said the baseboards are on top of the old one. They showed us and I said I don't want that but they said I gotta buy my baseboards, which are an extra $1,000. Also, when it came time to pay, a guy, who I'd never seen before, asked if I could write my credit card number on a piece of paper. I gotta pay and I didn't want to say, “Yeah, I'm not gonna do that.” But I thought that was not a good way of doing business. Those were the only issues with the whole project.

Empire Today's product is fine. The service has been terrible. We were almost 60 days out, and it was never finished. I’ve quit trying to even call anybody because I couldn't get ahold of anybody. It took me over 10 days calling every day to get ahold of somebody. They scheduled an appointment to come out and finish up, but they never showed up. I have now finished the project without Empire.

I liked that I was able to get in with Empire really fast, and their pricing was reasonable. They did my kitchen floor and a bathroom floor. They did a good job. I'm ecstatic about my new flooring. They're easier to keep clean. I would tell others to give Empire a try. People have come to my home, and I get rave reviews on my floor.

Working with Empire went better than I thought. I was a little skeptical with the reviews that I had read online. That made me kind of hesitant, but the salesman was very good at his job. He fulfilled his promises, and the management came across. My hat's off to the crew that installed the floor and the carpeting. They were excellent. I’ve already recommended to several people. It was just challenging to get the ball rolling in as far as the payment goes but overall, the experience went very well. They scheduled in just the right amount of time where we could get everything out of the way. As far as the product, my wife loves it. It seems to clean up really well. It’s supposed to be waterproof and not just water-resistant. So, that's helpful. Also, we like the way it looks, and it fits in with the rest of the decor of the house.

I went with Empire 15 years ago and I was very happy. Recently, we had three rooms carpeted. The downstairs will be cold because of the cellars underneath it. And the room upstairs, half of it used to be a kitchen. The house has a beautiful wood floor underneath, but half of the room is the kitchen floor. It works better that way. One is a light gray, another is a bit darker gray, and the one upstairs has a bit of brown in it. When you first vacuum a brand-new wall-to-wall carpeting, you get a lot of fiber. I have a bagless Shark, so I could see. And I'm like, “What is all this?” But the more I vacuum it, the less I'm getting. So, it must be just because it was new. But the carpet is nice.

The installers took their time and they did everything exactly the way I wanted. Also, they cleaned it up afterwards. Then, there was a couple of transition boards that when I took off the blue tape didn't look like the other one. I called them and they came back out and fixed it. Now, it looks great.

Purchased Vinyl plank from Empire. Left 1000 dollar deposit and waited a month to have installed because I wanted to ensure I selected right company. Overall the experience was good and the floor turned out amazing. There is hidden cost, but I knew what it was before salesman even showed up at door and negotiated the grinding of the floor (250$) to level before contractors showed up. Can't lay Vinyl plank with an uneven floor and that can cost you a lot more than negotiated with salesman. If there was any drawbacks I was disappointed only 2 people showed up which caused an extra day of work. With 3 people it could of been done in 2 days instead of 3. The upside with empire is you can pay with a credit card and you have a warranty unlike using side contractors. Stick with the Empire / Home depot / Lowe's when purchasing. Overall I paid about 9$-10$ per square foot including labor and cost of plank. 1000 square feet will cost you about 10k.

The installers were really good and they did a nice job, although there was a mix-up with the padding. It seemed to be thin and the guy said that with the type of Berber that we had, we couldn't go with thicker padding. But there's enough cushion there and it seems to be working all right. We've had it down for over a month now and there’s no problem heating down there.

The salesman that Empire sent out was a wonderful person. He spent several hours here going over everything. So, I felt good about that. The installers were really nice gentlemen, too. I was just not impressed with Empire's standard molding at all, and there wasn't a lot of care taken into when they put down the adhesive stuff when they did the resurfacing of the floor. They sprayed some of the walls with that concrete stuff and didn't clean it up. There were also a lot of handprints all over my walls.

Customer service was awesome. They did a fantastic job and they were very polite and professional. They got things done very quickly and got me on schedule to do the installation immediately. I'm satisfied so I recommended them to my sister. But they could have had a cheaper price.

I needed some new carpet, and I had Luna and Empire come out. Empire was able to offer me a better price. I liked that the installers were quick and efficient. Once I had Empire come out to look at samples, I was able to make an appointment two days later for the install. I love the finished product. It's very nice.

I had carpet taken up and hardwood floor put down in the living room. The reps were great. Also, the installation crew was very good and they knew exactly what they were doing. The timeline was like the salesperson had said: a little over half a day. The flooring looks great. Go for Empire.

Empire's sales rep was very nice. The most positive thing was the installation. The man that did it had lots of attention to detail. I can't believe they did such a good job with the quarter round. They were great. They were very knowledgeable. It took a little longer than I was expecting, but they did a superb job. My only complaint about the whole thing is that the vinyl scratches easily. I wouldn't have bought it if I had known that.

The experience with the rep was good at first up until we had a couple of issues trying to get ahold of him once the project was done. I had to call customer service a couple of times to get a follow-up. There was a transition piece from a bathroom to a bedroom in my parent’s room that didn't stick down well after we lifted the tape after a couple of days. Also, there was a furniture piece that our installers accidentally damaged. There was a lot of miscommunication from the rep. I was under the impression that Empire Today handled those claims. The whole reason for needing communication was ‘cause we didn't know how to go about it or what we were supposed to do on our end.

The rep was professional. The work done by the three installers was quick and good.

I saw an advertisement for Empire that they had an amount of money off if people went with them for three rooms. It worked for me. The installers were great. And they were here most of the day, because I had a hallway, two bedrooms and a big living room done. And they did a good job, plus they were very pleasant to have here and talk to. They went above and beyond. The installation went very well. I was very pleased with it. I love the carpet.

Everything was fine when we worked with the team. The workers were good. The only thing I didn't like was that when they quote me a price for the job, I said, "No. That's way more than what we wanted to pay." and it was like buying a car. The guy, "Well, let me go outside and call my boss." And he come in and said "Well, we can do it a couple $100 cheaper." I said, "No. It's still too much." And he said again, "Well, let me go call my boss." They want to get as much money as they could out of this. Other than that, we recommend them.

When I called the sales rep, he got right back to me. The crew was courteous and they took their time. For their cost and what they do, it was excellent. For the middle of the road, Empire does amazing job.

An Empire rep came with a million choices, like books with the tiles there that you can look at the samples. Then I narrowed it down. I told him what I was looking for, to keep it a warm feel since the floor was cement. He helped me navigate what were the best options. They did a great job with my floor installation. It looks beautiful. It has a really nice warm look to it. It looks like real wood even though it's not. It was exactly what I was going for in that room. There were three gentlemen here. They were here just a couple of hours. From the time that I picked everything out, they had availability less than a week later. I had the new floor put in pretty quickly.

I was comfortable working with Empire. We had oak flooring done in all three bedrooms and I was very satisfied with the installation. The new flooring matches my old one, so it's great. I'm happy with Empire and I recommend them.

Empire is very quick and always fair on their pricing. We had some carpet that needed to be replaced due to some stains from my dementia parents. The rep showed us quite a few options of different styles and gave recommendations. We went with one that was a little different from what he suggested but it worked fine and matched very well.

I needed something done quickly, so I went with Empire. The quality of work done was great. They could have cleaned up a little bit better, but it was fine. But the pricing was so ridiculous and beyond expensive. With a discount, it cost over 1,000 bucks for our closet. So, I would never use them again.

We have used Empire Today before and had a good experience. This time, the rep only presented two different options for carpet, but it seemed there would have been a lot more options. Other than that, I liked the quality of the carpet we had installed in our basement.

Empire did a great job. The workers were very polite, and they left the area clean. We got rid of the old linoleum in the kitchen, and we had laminated flooring installed. I don’t get the scratches anymore like I was getting.

Empire told me that they could do it on the date that I wanted. But I didn't end up getting it on that day because they didn't get the material in. I had hardwood floor put down in the living and dining rooms. The installation went well. They did the work quick and fast, and they cleaned up after themselves. I like the floor. But when you step on it to go from the kitchen to the dining area, there’s a little cracking. I called Empire to tell them about that but I haven't heard anything.

The sales guy from Empire was really nice. He explained everything to me to the T. The installation took way longer than it was expected. Then the installers did not have a vacuum to vacuum up the carpet. I just moved into my house so I didn't have a vacuum. I had to go purchase one to vacuum up the pieces that were left over. Other than that, Empire is a good company.

I had rugs put in and I love them. They're beautiful. The installers were good as well. Empire just needs to get its offices in sync. The guy who came in who did the measurements and showed me all the different rugs, when we made the appointment, we made it with him. Then when we told him we had to cancel that because of some other problems we had that had to get fixed before the rugs get put in, he told the office. The office never told the people that she was supposed to show up, so they were calling me at 6:30 in the morning and I said, “You're not supposed to be here today. I can't till next week.”

I really enjoyed having the guy come out and show us all the options. As far as the carpet installation, it was all right. We just weren't too impressed with the fact that there were marks all over our walls that we had painted 'cause those weren't there before the crew had done it. But other than that, we like the carpet and we're happy with it.

I wanted a new carpet. The rep gave me a variety of options, and all of them were great. Empire doesn't try to make people purchase anything. They let the consumer choose if they want to. And if they do, that's awesome as well. The installers were quick, very nice, and cleaned up after themselves. The carpet looks good and easy to clean. So, I like the quality.

I’ve had rugs put in two different rooms by Empire. The quality is pretty good. We enjoy it. The installers were very professional and quick. They did the installation in about three hours, and both rooms are really nice. I'm very satisfied.

The sales guy was great. He came in and did all the measurements. He explained everything to us, took his time, and answered all my questions. He worked with us and gave us all of the options, like what was costly for us. So he was really good about advising us. I appreciate that. We did all the downstairs the first time and then about a few months ago, we did the upstairs. So now, all we got left is the back bedroom, which we're planning to do. We definitely got to call Empire to come back for that too.

Empire Today came to the house with samples. I was under a time constraint. And they were able to put it in when I needed it. The gentlemen who installed it were very professional. One of the installers told me the laminate was too close to the ground. And he suggested I go out and buy air returns so they didn't have to cut the floor out around it. I just ran out to the Home Depot and bought them, and they installed them. I had three bedrooms done. All the furniture was in one bedroom. They moved the furniture afterwards for me back to where it needed to go. So, they were very helpful. I was very pleased with the floors and the service. I had a dark laminate. It looks very nice.

My new carpet installed by Empire Today met my expectations.

Empire was great, helpful, considerate, clean, and on time. I liked the salesperson. The installers were great people, quick, nice, clean, very respectful, and on time. I really liked them. Also, the price was reasonable.

I had two estimates, and Empire Today was the less expensive. Also, they had a higher quality product. The guy that came out was fine. But I was a little disappointed with the people that installed the carpet. They weren't very friendly. One guy did not speak any English. I was trying to speak to him about a couple of things but he wasn’t able to answer me. But after everything was installed, the flooring looked great. I'm happy with it.

We had two bedrooms carpeted. The guy that came to the house was great. He was a little late. He ran into problems with the project before us, but he communicated with us. And it was fine.

Our rental home is in Georgia. We only had less than four days. We flew there, got Empire, we had new carpet put down and it was perfect. It was cut Berber. It looked good. The whole process was easy, fast, and great. Empire is a good company to work with. They did an excellent job. I would recommend them to others.

We used Empire Today in the past, and we used them again to put vinyl flooring, molding, and some repairs to level the floor. The representative who came was very professional. We worked with him on our other deal, so it was kinda straightforward. He knew my husband from the last deal that we did. We weren’t expecting it to be the same person but it was. We asked for early installation. That happened relatively nicely. The contractors did amazing work. It was a two-man team, and one of the men got shipped on the third day. The installation took four days total and it was really good work. I am having them come back out because there is a couple areas that are coming up.

The guy from Empire Today came out and gave us some suggestions. We liked his suggestions and we got them to re-floor the whole ground floor of our house and some stairs going up. We had a good installation. The flooring looks very nice. It's a big improvement.

Ordered waterproof, scratch proof lifetime warranty vinyl floors. They did not level floors prior to installation in order to save time. Floors all coming up in less than a year. Thousands reviews from other people online stating same. They give everyone a runaround when asked to resolve the issue. At this point a class action suit needs to be filed against them!!! They are fully aware of these reoccurring problems!!!

We knew we wanted carpeting. The rep made a bunch of options available to us and some good recommendations that we ended up following. It was a quick and easy process. All in all, it only took us two to three days. The only thing that stood out was the installers' ability to speak English. They didn't understand me when I talked about what needed to be done and where. They recarpeted some closets that did not need to be. I didn't pay for them because they were not part of the initial quotes. I told them that, but when I came back upstairs when they were done, it was all carpeted. Empire should have better notes going from the sales rep to the installers. Other than that, everything went smoothly.

The sales guy was super great. He brought in pallets for me to look at and was probably here a good two hours, if not longer, just answering all my questions. They did the installation in one day. They ripped up the carpet, cleaned the floor then put down the floors. They moved all the furniture and put everything back. Their work was phenomenal. They had everything that they needed with them. Some of them didn't speak very good English, but the project manager and the guy who was left here at the end did. We walked through the entire house. I looked at everything and it was amazing. I absolutely love my floors. I don't have to worry about a stain but the no chemicals clean-up is the best. Also, I have my youngest son that still lives with me and he can't hear me coming behind him because the floor is so quiet. When I ever decide to do my other bedroom, I will be calling Empire back.

The sales visit was very low key and no pressure. The sales guy brought in samples and showed us three different types that were good, better, and best. Then he left it up to us. Everything was positive.

We did estimates and Empire's price was in line. The sales rep was good. We had cancellation on when they would put in the carpet, so it messed up the tile. But it was fixed so we got it the next week. We didn't learn it needs to reschedule to five o'clock. So if one of their people ran behind enough that their last one would not get done, they should tell them a lot earlier. Other than that, the kitchen tile floor and carpet look good.

The rep went through the cost and all the different products and the colors. We really liked the tile laminate so we had it put in and it's wonderful. It's easy to clean. The installers were wonderful but Empire's communication could have been a little better. They've never followed up.

I went with Empire Today because they could do it sooner than anybody else. It was my first time doing anything like that, but I felt like they showed me a fair amount of samples. The carpet seems to be of good quality but the installation process was a bit of a pain. They scheduled the installation that same day. Their advertisements imply that it would be their own people installing. But they subcontract it out. And the guys that showed up, there was a miscommunication on somebody's end where they thought they wouldn't be able to do the work that day. Luckily, it got figured out. But it looked like it would not happen that day, which would have been a problem.

I had Empire come out for carpet removal and install in the basement. The salesperson offered an extended warranty for the carpet and said it would cover anything. I asked what about basement flooding. He said "yes". I even asked him twice to verify and he confirmed it. 2 months later, we lost power and the basement had some water from the sump well overflowing. Contacting Empire to file a claim is a hassle and time consuming. I was told the claim was denied even before an inspector came out which was 3 months after the fact. After the inspector submitted a report, it was denied again. Last they said is they could have someone come out to look at replacing it for a reduced cost. I haven't heard anything since then. Either the salesperson lied or was ignorant of their own policies. I received no paperwork, except the bill. The policy info was never provided. I wish I had went with a different company.

We had our carpet removed and had a vinyl wood grain floor put in. The salesman explained a lot and gave us a lot of product information. Also, the installers worked hard and they were efficient and professional. The installation was done according to the timeline.

I used Empire previously and was pleased with the work that was done. So I had them install laminate flooring this time. The salesperson seemed to know the business. I was impressed. The installers said they'd be here at a certain time, and they came the time they said they were gonna come, and then they went straight to work. They told me it would be a two-day install, but they ended up finishing it in one day.

I had carpet installed upstairs and then the stairwell going upstairs from downstairs. Empire has great prices and they're going to get you taken care of in a timely manner. But the other place that we looked into had a 40-ounce carpet and the only thing that Empire offered was the 36-ounce carpet. It was disappointing and the reasoning that was given to us was that that was what they had in the warehouse in stock. It was almost made to sound like they didn't really do the ordering thing. I felt limited in my selection.

I purchased laminate and carpet from Empire. The installation part was good. The guy was good. It was just the way that they communicated as far as the people coming to my house at 6:00 a.m. They never told me until six minutes before the person got there, which was very unprofessional. The pricing was also off. But besides that, they were fine. They're not bad service.

The sales rep only brought in two samples for me to look at. But I like the quality of the one I had installed. My family likes it, too.

We had some vinyl planking flooring installed in two rooms. It’s great. I love it. This is waterproof and it snaps together. However, the first guy wouldn't install it because it was raining outside. Then the next day, Empire sent someone else and it got installed.

The Empire salesman was very knowledgeable. He tried to work with the numbers so that I was pleased with the amount. He was really awesome. I got carpet in my bedrooms, in my living and dining room. The installation went well. They came early in the morning. They did what they had to do and made sure I was satisfied with it. The new flooring is awesome. I like it. It's very soft and matches my walls. It's a good fit for my house.

I had a very good experience with Empire Today. The first day, they were a little late. But after that, they were on time. I felt they were doing their job correctly. I also like the quality of the brand.

We had our carpet and our hardwood flooring done. Everybody was good and I'm satisfied with the quality of the flooring.

We had Empire install carpet in the living room, bedroom, and hallway. The installation went great. The installer was an exceptional man. He did it all by himself. The carpet also has a very good quality.

The initial consultation and walk through was great! Scheduling of the work to be completed was hindered. Lack of knowledge of building requirements. Very poor customer experience. Will not recommend this company!

I called Empire Today and got an appointment with their consultant. I told him what I was looking for in flooring and he made recommendations. I took him on his recommendation and scheduled an appointment for them to come and lay the flooring. However, they came late and it took them two and a half days to do it. They started on the 7th and they completed it on the 8th, but it was close to 9 PM. I signed a document but I didn't see the floors until the next day. They looked okay from above but that Saturday, I went in to clean up the mess that the workmen left, I found that they smudged around the area then I noticed all the defects.

Empire had products on hand and was able to get them scheduled quickly. We had carpet in six rooms installed. The initial salesman was very knowledgeable. We're a little disappointed in transparency with pricing, though. The quote wasn't very transparent. We had to pick out things and try to understand what our actual needs were. Our job also ran into a few issues. They ended up having to reschedule the completion of our job three different times, which was a little bit of a hassle because we had the house torn up with no flooring in place for several weeks. But the actual installation team was very professional. Both of our installers were on time and good to work with. We're also happy with the product.

I called Empire because of what they were offering, like discounted carpet. I also needed it done very quickly. I knew they could get it done quickly. We're local people. Sometimes, it takes weeks. The salesperson came, he measured, he had all kinds of carpet to show me. He was wonderful. I selected what I wanted and, within a week, they came and installed it. They were very professional.

There were a lot of setbacks with Empire Today as far as scheduling like getting the initial person out here to give us the estimate and then sign the contracts. Then with the installers, I had one guy show up on the day to install just by himself so he couldn't do it at all because he didn't have help. We did eventually get the carpet in and it looks great and it's amazing, but it was frustrating with how long it took to get the install done. I chose Empire because somebody else was taking so long and it ended up getting done the same day that it would have gotten done in the first place. We chose Home Depot initially but they were taking too long. Empire could come out and do a quote pretty quickly. It ended up being a couple $100 cheaper, too. I like the product a lot. It's a lot softer than what we initially chose at Home Depot so I'm very happy with it.

We needed carpet that would last a long time and I needed it done fairly quickly. I called Empire Today on a Thursday and we had an appointment all of a sudden to meet with the salesperson at the house on Friday. She was really great. She had all the samples, and we were able to make a decision. We had the installer the following Wednesday. He did a great job. He could have used a second pair of hands because he was having to get the carpet up into the room upstairs. He brought the whole roll and he was the only one carrying things. My husband was having to try to help him. He still did a great job on the carpet. Empire had really good quality carpet at a good price. People could buy cheaper if they wanted. Everybody buys according to their budget and what they wanted to do, but I like that it was really convenient with Empire. We got installation really fast. It was very efficient and we really appreciated that.

I called Empire and their estimate was four grand cheaper than the other company that I had an estimate from. They also had somebody who would come out and look at my floor right away. Then the service was significantly better too. I have a two-story house and I had all the flooring in my downstairs replaced. The guy that headed up the project told me three days and that was what turned out to be. The crew did a good job of putting it in. They gave me what I asked for and I felt like I paid for what I got. I got 12 months free financing so I'm happy. I like my flooring too. All in all, my experience with them was pretty positive.

We had engineered hardwood put in and they look great. We love it. The installation was perfect. They got done quicker than we thought they were going to get done.

The Empire rep came out. The only problem was he had two grass options and one carpet option. But he was lucky. The carpet option that he showed us was just perfect for the place where we want it. He knew exactly what we needed. He didn't waste any time showing us stuff that would not be of interest to us. He had exactly the right material for the need we had. It looks good out there. The guys who came in looked like they'd done something like that before. They took out all the old glue and cleaned it up and then put the new carpet in. So far, it doesn't show any bumps or ripples.

I liked that the people from Empire Today would bring the stuff out to the house for us to see here instead of us going and running back and forth with samples. We got some carpeting for a bedroom and a hallway. We thought the installers were going to move all the furniture out, but they didn't. So, we're hoping they stretched it right. It looks great now. Use Empire.

The sales process was good. I liked the guy. The carpet is nice but the padding, not so much. It's quite thin. I had a good padding before and I mentioned something about doing a better padding, but it was gonna be significantly more. The only thing is I recently had my carpets cleaned and they didn't have shoe covers. Other than that, they did the work fast and were really good. It was fantastic.

My salesman with Empire Today was really good. He spent a lot of time with us. If one looks at my floor, it's absolutely gorgeous. But I'm waiting for someone to come and do an inspection of my floor because I had it installed about a month ago and it pops when you walk on it. They said that's not normal. The lady told me that they've had other people say the same thing for this engineered wood I purchased. If they would have told me it pops when you walk on it, I wouldn't have purchased it 'cause I don't like that sound. Hopefully, they know how to fix it, without tearing my old floor out again.

I had carpet installed by Empire Today. It's good. I was mostly impressed with the installers. We had snow and they got stuck in the snow but they got themselves out of it, got to the house and worked. They were amazing. Also, the lady that came out and did the initial presentation, looked at the house and did our paperwork was awesome, too. Everybody did a really nice job. They were super people to work with.

The installers did a good job. The vinyl planks they installed look great and they're fairly easy to clean.

Empire Today installed carpet for me back in 2018, promised me the carpet was pet proof and would be amazing. 3 years later it looks its 15 years old, completely crushed, fibers falling out. 8-10 weeks is what I have been told before an inspector to come out and look (because of COVID), "they will come to your house the next day to sell you the carpet…call, I promise they will be there the next day." Tried to order new carpet in different part of house, cancelled my install cause they sold me carpet they don't have and want to keep 25% for cancellation. Manager will not acknowledge this is Empire's mistake and wants me to wait for 30 days.

Do not buy from this company, they did 2 bathroom floors 4 months ago and their installer did a terrible job sealing toilets, had them come out to fix the first one because it was leaking and the installer didn't think to check his work for the second toilet, months later mold has built up all under the 2nd floor because it was a slower leak than the first toilet and they don't want to accept any responsibility or for their trash job. They are willing to let my 1 year old daughter's bathroom deal with deadly mold that was clearly their fault rather than help me with this issue. WILL NOT BUY FROM THEM AGAIN. You shouldn't either. Their lack of regard or empathy is palpable and you will only regret your experience.

Empire's rep was awesome. I got whole new floors because I was selling my house, and he told me what floors to get and what would be the better value for me. Empire was awesome overall. It was so easy to get flooring the next day. I talked to the sales rep on a Friday, and by Monday, the installers were in my house.

We like the vinyl that Empire Today installed in our bathroom. They did it quickly. We had an issue with the baseboard being kind of damaged. The sales person I talked to at the time told me to purchase the stuff to get it fixed. They reimbursed me. We also had carpet put in as well by Empire and we love it.

Ben came over, spent a lot of time and wasn't too pushy. We were undecided on several things, but it turned out to be a very good decision. Everything was fine with the installation. They did it swiftly and had no problems. I was impressed. The new flooring is very good. I had done some bedroom carpeting and steps.

I had vinyl sheet flooring put in my entire basement. I really like the new flooring. It looks wonderful. It's like a sheet of plastic. It has some cushiness to it, which is really nice, so it's not super hard. You have to be careful you move stuff out because if it gets gripped, it will tear that. It's like a thicker linoleum. But they call it vinyl laminate. But it's not individual rows. It's just one flat sheet that they roll out. It’s really huge and they have to match it up at the seam and then glue it down.

Empire has been around forever, and we wanted to go with a solid company like that. They were offering a good deal, too. The sales gentleman was really good. He was personable but didn't follow up after, though. The installers were good. The only problem we did have was that the billing took a while. As far as the flooring, a full-sized sample would be good for consumers so they can get more of an idea of how the patterns are gonna show up. That is something that we had to change in the fly. They brought out the flooring we picked and then it didn't seem that would be the proper quality that we needed. So, we ended up switching, but they were really good with accommodating all that. We were overall pretty satisfied with everything.

I really like the quality of the carpet we got from Empire Today. I've used Empire before, and I've had good experiences with them. Their installers were really good. They had installed a Berber for me about six months ago. So, they knew the house. Overall, my experience was convenient. The product is good. Installation was very good, too.

I got wood floors from Empire Today for the entirety of my apartment. I picked them because it was quicker and I was on a schedule. The installers showed up at my place and they looked around and made sure that they could do the thing I asked for. I left in the morning and then I came back to check in at lunch, and they had taken all the carpet out and leveled the floors. I came back later in the day, and they were done about 6:00-ish. They did a really good job. I’m happy with it. Overall, Empire is straightforward. They had something online, which I used a lot. So, when the quote guy came by, he brought the samples that I already had chosen online, and looking at those in person was helpful.

I liked that Empire Today comes to the house and does everything. I have used them in the past, too. I recently had them put in some carpet, and I love its quality.

The salesman of Empire was a good guy and we liked the vinyl flooring. The installation went really well. It's a big basement and they finished it in a day. So I was happy with that.

I purchased window treatments and two rooms of carpet from Empire Today. Everything was great. I'm very satisfied.

We love the quality of the carpet. We had it installed in three bedrooms.

Empire Today was running a special for 50% off, and they would come out and show the product plus install it. It was a one stop type deal. That experience was good. But I had a bad experience with Empire Today in Seattle, Washington. The people that they had sent out to do the installation didn't want to put any padding under my floor, i.e., remove the old floor to put down a new floor. They wanted to put the new floor on top of the old floor. I had to call in to the company and the company told the workers that they had to remove the old floor to put the new one down. It was supposed to take X number of days but it ended up being extended. It was kind of a hassle.

I had three Empire sales reps come out there. The first two that came out there did not please me. I went with another competitor and got a quote. Then I decided to give Empire a chance again. The third representative that came out there was very informative and he was what I was looking for. So, I decided to go ahead and go with him.

I had my kitchen done a few months ago with Empire Today. It was a little bit higher than when I had gotten my living room and dining room done along with the bedroom but that's okay. Empire Today had a special going on when I did it the first time. The sales guys were very knowledgeable and helpful. The first one that came out didn't give me any good tiles, but I understood. During the pandemic, nothing was offered but I just wanted my kitchen done right then.

Everything went great with Empire. From the time that I looked at the product to the time that they showed up for installation, everyone was polite, and the job got done correctly, efficiently. I'm completely happy with it.

It was so much easier with Empire Today. They came out, measured it, and installed it. Everything was through them. We had a little issue with some of the stair nose, but they took care of it right away once we told them there was an issue. I'm very happy with the carpet and luxury vinyl plank flooring.

My wife is really happy with the carpet Empire installed and the customer service was really great. The techs who came out moved everything for me and they were very helpful. Empire is gonna come to do another room for me real soon.

My experience with Empire was awesome. The deal that they offered where they come in, move your furniture, put your furniture back, was what we needed. All the guys that worked on the floor were great. We love our floor. The quality is fantastic.

The sales was fine but when the installers came out, they didn't have their paperwork together. I had to get on the phone because they had the amounts wrong. Also, they could have taken their time a little bit more with the installation instead of rushing. They put the flooring down fast. I had carpet and LVP done and the carpet could have been of better quality but I haven't seen any problems with the vinyl planks.

I had a lovely young salesman from Empire come to my new condo. We set up an installation of flooring in two bedrooms and a hallway. I purchased the hardwood and it's very easy to clean. It turned out to be so much better than I thought. If you look at a slab, it doesn't tell you what the whole floor is gonna look like. You can't feel it. You can't get a sense of it until you start to walk on it, feel it and see the pieces together. I probably would have enjoyed going to a showroom. Luckily, it turned out well. The installer was also efficient. He did it all in one day.

I had a great room and a hallway carpet installed by Empire Today. Two guys came to install and one was good. He spoke some English. He did the main room and left his apprentice on his own and didn't oversee the work in the hallway. This apprentice was a really young kid, and it was obvious to me he didn't know what he was doing. I've got three places in the hallway now with a carpet that’s buckling up on me. They didn't get it tight enough. When I pay this good money for carpet, I expect it to be flat.

The crew that came and installed was top-notch. They were craftsmen at their trade and they did an amazing job. They made every request we made happen and they went above and beyond. We are completely pleased with them and the flooring. As a task, I have a section of the flooring I use for a cutting board in the kitchen and it's holding up. It is kind of cool.

They did a good job answering all the questions during the sales experience. The guy was very knowledgeable. He had a lot of samples. The finished product looks good. Very professional.

The reps were very friendly, engaging and informative. This was the second time Empire came out and it was a more challenging installation. I was redoing the flooring upstairs in the bathroom for a remodel so they had to patchwork all the current flooring in with the previous flooring. The installation techs did a very good job of making sure that everything was going to match and fit together flush. It extended the time frame out for what we originally set for the install but the quality of work was good. So, it was worth the additional time and cost because of their attention to detail.

When I signed a contract with Empire Today, I told them that I was bringing my husband home from assisted living. I needed it done as soon as they could get installers. I also indicated that I wanted transition strips -- I got wood in the hallway and dining room and carpet in my front room -- and I asked if I could have those. They said they don't normally do that. Then, they said they couldn't find them the same color as my wood and they don't think I need them. I paid $12,000 for this whole shebang. I want transition strips. I told them I'm not that picky with the color. If they could just find something that has a little red in it like my floors, I’d be happy.

Dave was the sales rep who came out and he was great. Then, a young man got here for the installation and he got the old carpet out, swept up, laid the carpet, and ironed it out. He was fast and professional. The quality of work is excellent.

We picked out a carpet and Empire called us the night before and said that it wasn't available. We had to take a substitute which was a higher-grade one. We didn't have any choice 'cause we had all the furniture moved out of the rooms. I like that it's easy to clean and it feels good on the feet. It's just that they were a little high-pressured when they came out to sell and the salesman never got back to us from the night before. But the two people who came to install were excellent.

I like the carpeting and the service but I haven't been billed yet. They kept referring me to this department and then that department. I had a letter from one of the managers and she sent to me again the credit card contract that I had signed. I signed it again and sent it to her and nothing. I haven’t heard anything. But other than that, the installers were good and the quality of the carpet is nice.

I got carpet from Empire and the only dissatisfaction I had was with the scheduling. Somebody had called me on the day that I wasn't scheduled to let me know that the carpet came in and it was damaged and that they'd have to reorder it. I thought, "Well, it wasn't supposed to be delivered today anyway." Then, when it was supposed to be delivered, I didn't know whether they were coming or not. So, that was kind of a hassle. Other than that, the install team did a wonderful job.

I'm happy with the carpet installed by Empire Today but the installers were too much in a hurry. They could have taken their time a little bit more as far as putting my doors back up and stuff like that. If I were to do Empire again, I would have them find a different installer.

I had my new kitchen floor installed on Dec. 8, 2021. My husband and I are very happy with the style and color, and the sales person, Ed helped me make the selection. We have received many, many compliments on it! Although I had some questions and concerns about what we were going to do about the previous vinyl moulding that was previously glued up against the woodwork all around the kitchen, my options were to leave it on, us tearing it off ourselves as the installer would not remove it, or paint it black according to the sales person. Overall, we were concerned that it would not look good either way, so we decided to leave the old vinyl moulding on (it was an off-white) and the installer sliced the molding all the way around, so that our new floor went right up against it and put matching (same color of the floor) trim against it. The installer, Eduardo was knowledgeable and professional! He worked alone and did a fantastic job!

Everybody who sees the flooring says it looks great. I like the feel of it. It doesn't feel like vinyl. But in the stuff they gave me on how to care for the floor, they had a cleaner for it and to contact my floor provider for the cleaner. But nobody approached me about buying anything that they recommend to care for the floor.

Empire Today was very quick on responding to the question that I had, and it was a good fit. I did laminate flooring and so far, so good. All in all, it was a very good experience.

We went with Empire because they installed our hardwood floors eight years ago and it was totally fine then. So we were under the impression that we were going to have a good experience again, but that did not happen. We had three bedrooms and the hallway done this time around. But the first crew that came in didn't lay the carpet in the right direction. So the seams were very obvious. They had excess glue underneath the carpet where they seamed it. So it felt like there was a rock underneath there. Another crew came out to try to fix it and they said they found all the stuff that was wrong with it. But then work was stopped because they didn't have enough carpet.

The sales rep was excellent. The installation crew did an excellent job. It was just that they were late getting there and there wasn't too much communication. But the process was pretty easy. Empire comes to you, picks it out, and schedules a date. Everything went really well. We like the carpet. It's good so far.

I had hardwood floors done and it was a great experience. I'm loving the product and the work that they’ve done. I would definitely recommend them just based on my own personal experience.

The sales rep was very knowledgeable and professional. The installation took over two days, so the laminate went in first and then we moved into those rooms while they did the carpet. The quality was fine. The carpet is a little thicker and softer than the old stuff. Empire did a pretty good job.

Empire just sent one dude over to install the vinyl flooring. It was kind of a big project and he didn't finish the job the same day. I took him three days to finish it. But it went fine.

What got me was the website had the picture. Plus, Empire specializes in flooring. The salesman, I was okay with. But he didn't have much of a personality. I was in sales for a long time. And if I was coming to somebody's home, I would say, "Boy, this really is beautiful. This is gonna look fantastic.” But he was just a dud. I would have come in and said, "Wow. Look at this." Even if we're not getting paid that much or having a bad day or it's a bad commission month, you still want to show some enthusiasm. When you're selling something, you should be a bit more animated and talkative than just sitting there. When he was here, he gave me a bit of an incentive to sign up on that day. I just wanted to get it done. So, I just signed up for it.

We had the basement waterproofed and wanted to get some type of flooring down there. I originally thought we would want tile but when the salesperson came out here, he recommended indoor/outdoor carpet. So we went with his recommendation and we love it. The installation was super fast and they followed up with me. They gave me an install date, which was not even a week later. Then they came out and put it in, and it was easy. All in all, what I thought we were going to get was not what we got, but I would tell others to trust them because they understand what products would work and what wouldn't. Our salesperson, Aristotle, was so good and I got his phone number because I was going to recommend him.

I had a really good sales rep. I did have trouble with the initial install. But the team that installed it did a wonderful job. I did get mine installed around the holiday so it got a little stressful. But once they were here, it was fine. Empire was like somebody I've always known about. It was convenient to purchase from them. It was a very easy experience overall. I love the quality of my hardwood floor.

The carpet upstairs need to be replaced. I went to a couple of places and Empire had a new product that has the padding and carpet together as one piece. I liked their product plus, they got a good reputation here in town. They delayed me a little over a week for the installation but I’d use them again.

Erin came out to show us samples and she was great. We went with the vinyl plank and two guys that came in and did the installation were good too. They got everything done in one day. It was great. I like the flooring. It looks nice.

The installers were great. They had to do the installation in two days and it was wonderful. I had a little problem with the callback, but their rep took care of that really quickly. It worked out well and I was very pleased.

I had my kitchen floor redone in vinyl planking. Working with Empire was very simple and easy. The installation guy came in and did his job. It was done professionally and quickly. Overall, Empire was very simple to utilize. They have friendly sales and installation teams. There were no hitches.

We hired Empire Today to install vinyl flooring in the bathrooms because of the way it stands up to water. The salesman gave us a quote and we had the flooring installed and it looked great. But within a few weeks the quarter round started to warp and pull away from the walls. After a few months it really started to look terrible and we called Empire and they sent some installers out to install new floors. They came into the bathrooms and inspected the damage and went outside and called their customer service department.

I got the laminate flooring from Empire Today and I'm still trying to get ahold of somebody in reference to the fact that I have scratches in it. I also had a hard time with the installers. When I talked to three different people, they kept telling me that they'd have somebody out to contact me and that was as far as I got. I dealt with Empire years and years ago, and everything was fine. This time, I had nothing but harassment. Everything was a big hassle and I was back and forth on the phone with the installers. They wanted to do this, they had to rip up that, they wanted to charge me all this money, and I wasn't very happy. They never sent the bill to the correct address either and I ended up having to call them. And I paid my order in full, because I don't want to deal with them anymore.

We did carpets with Empire about 10 years ago and then we did carpets upstairs this time around. The installers were right on time and they finished the same day. Empire was easy to work with.

Zack, the sales consultant, did an excellent job. He came prepared with different colors and different options. He did a good job in that. Seeing is believing. We decided that we were going to take the wall to wall carpeting out of our loft and bedroom area upstairs and a guest bedroom downstairs. So that was what the installers did. They replaced it with laminate. I tried to match as closely as possible to the rest of the laminate that was engineered hardwood that was already in place. They did as well as could be expected because the house is 16 years old. But they weren't clear on the final price. It was different from what I had been quoted so, I had to get on the phone with the salesperson. English is not the chief installer’s first language so that was a little difficult. Also, I had to pay upfront before the work was completed and that bothered me. That was the first time I've ever had that experience. But the guys did a great job.

When the salesperson originally came for the appointment, he was a nice guy. I selected the luxury vinyl plank over the tile and he told me that they could do that flooring. But when the installers got here, all of them said, “No. That's impossible. We can't do that.” So then I talked to the manager and he said, “Well, I'm gonna review and see if there's any price differences.” I already purchased a lot of wood to put down over the tile as he told me that I would need to have. So I had some piles of wood that they brought that I wasn't gonna be able to use. I told him, “Well, I don't think it should be any more than the original quote because they can take those back.” So we came to an agreement.

The salesman was great. He knew his stuff. He really was very helpful in explaining things and the different choices and how things hold up. But the install was not what I expected. I was told it was gonna take about five hours to do the job. The installers came at 1:00, and they did not leave until 12:30 at night. But the end result was great.

Jody, the woman I dealt with during the purchase, was nice. During the installation, the guys showed up and put the laminate floors in, and it went well. If Empire can make the floor cheaper, I would love that.