Empire Today Reviews

When I called the sales rep, he got right back to me. The crew was courteous and they took their time. For their cost and what they do, it was excellent. For the middle of the road, Empire does amazing job.

An Empire rep came with a million choices, like books with the tiles there that you can look at the samples. Then I narrowed it down. I told him what I was looking for, to keep it a warm feel since the floor was cement. He helped me navigate what were the best options. They did a great job with my floor installation. It looks beautiful. It has a really nice warm look to it. It looks like real wood even though it's not. It was exactly what I was going for in that room. There were three gentlemen here. They were here just a couple of hours. From the time that I picked everything out, they had availability less than a week later. I had the new floor put in pretty quickly.

I was comfortable working with Empire. We had oak flooring done in all three bedrooms and I was very satisfied with the installation. The new flooring matches my old one, so it's great. I'm happy with Empire and I recommend them.

Empire is very quick and always fair on their pricing. We had some carpet that needed to be replaced due to some stains from my dementia parents. The rep showed us quite a few options of different styles and gave recommendations. We went with one that was a little different from what he suggested but it worked fine and matched very well.

I needed something done quickly, so I went with Empire. The quality of work done was great. They could have cleaned up a little bit better, but it was fine. But the pricing was so ridiculous and beyond expensive. With a discount, it cost over 1,000 bucks for our closet. So, I would never use them again.

We have used Empire Today before and had a good experience. This time, the rep only presented two different options for carpet, but it seemed there would have been a lot more options. Other than that, I liked the quality of the carpet we had installed in our basement.

Empire did a great job. The workers were very polite, and they left the area clean. We got rid of the old linoleum in the kitchen, and we had laminated flooring installed. I don’t get the scratches anymore like I was getting.

Empire told me that they could do it on the date that I wanted. But I didn't end up getting it on that day because they didn't get the material in. I had hardwood floor put down in the living and dining rooms. The installation went well. They did the work quick and fast, and they cleaned up after themselves. I like the floor. But when you step on it to go from the kitchen to the dining area, there’s a little cracking. I called Empire to tell them about that but I haven't heard anything.

The sales guy from Empire was really nice. He explained everything to me to the T. The installation took way longer than it was expected. Then the installers did not have a vacuum to vacuum up the carpet. I just moved into my house so I didn't have a vacuum. I had to go purchase one to vacuum up the pieces that were left over. Other than that, Empire is a good company.

I had rugs put in and I love them. They're beautiful. The installers were good as well. Empire just needs to get its offices in sync. The guy who came in who did the measurements and showed me all the different rugs, when we made the appointment, we made it with him. Then when we told him we had to cancel that because of some other problems we had that had to get fixed before the rugs get put in, he told the office. The office never told the people that she was supposed to show up, so they were calling me at 6:30 in the morning and I said, “You're not supposed to be here today. I can't till next week.”

I really enjoyed having the guy come out and show us all the options. As far as the carpet installation, it was all right. We just weren't too impressed with the fact that there were marks all over our walls that we had painted 'cause those weren't there before the crew had done it. But other than that, we like the carpet and we're happy with it.

I wanted a new carpet. The rep gave me a variety of options, and all of them were great. Empire doesn't try to make people purchase anything. They let the consumer choose if they want to. And if they do, that's awesome as well. The installers were quick, very nice, and cleaned up after themselves. The carpet looks good and easy to clean. So, I like the quality.

I’ve had rugs put in two different rooms by Empire. The quality is pretty good. We enjoy it. The installers were very professional and quick. They did the installation in about three hours, and both rooms are really nice. I'm very satisfied.

The sales guy was great. He came in and did all the measurements. He explained everything to us, took his time, and answered all my questions. He worked with us and gave us all of the options, like what was costly for us. So he was really good about advising us. I appreciate that. We did all the downstairs the first time and then about a few months ago, we did the upstairs. So now, all we got left is the back bedroom, which we're planning to do. We definitely got to call Empire to come back for that too.

Empire Today came to the house with samples. I was under a time constraint. And they were able to put it in when I needed it. The gentlemen who installed it were very professional. One of the installers told me the laminate was too close to the ground. And he suggested I go out and buy air returns so they didn't have to cut the floor out around it. I just ran out to the Home Depot and bought them, and they installed them. I had three bedrooms done. All the furniture was in one bedroom. They moved the furniture afterwards for me back to where it needed to go. So, they were very helpful. I was very pleased with the floors and the service. I had a dark laminate. It looks very nice.

My new carpet installed by Empire Today met my expectations.

Empire was great, helpful, considerate, clean, and on time. I liked the salesperson. The installers were great people, quick, nice, clean, very respectful, and on time. I really liked them. Also, the price was reasonable.

I had two estimates, and Empire Today was the less expensive. Also, they had a higher quality product. The guy that came out was fine. But I was a little disappointed with the people that installed the carpet. They weren't very friendly. One guy did not speak any English. I was trying to speak to him about a couple of things but he wasn’t able to answer me. But after everything was installed, the flooring looked great. I'm happy with it.

We had two bedrooms carpeted. The guy that came to the house was great. He was a little late. He ran into problems with the project before us, but he communicated with us. And it was fine.

Our rental home is in Georgia. We only had less than four days. We flew there, got Empire, we had new carpet put down and it was perfect. It was cut Berber. It looked good. The whole process was easy, fast, and great. Empire is a good company to work with. They did an excellent job. I would recommend them to others.

We used Empire Today in the past, and we used them again to put vinyl flooring, molding, and some repairs to level the floor. The representative who came was very professional. We worked with him on our other deal, so it was kinda straightforward. He knew my husband from the last deal that we did. We weren’t expecting it to be the same person but it was. We asked for early installation. That happened relatively nicely. The contractors did amazing work. It was a two-man team, and one of the men got shipped on the third day. The installation took four days total and it was really good work. I am having them come back out because there is a couple areas that are coming up.

The guy from Empire Today came out and gave us some suggestions. We liked his suggestions and we got them to re-floor the whole ground floor of our house and some stairs going up. We had a good installation. The flooring looks very nice. It's a big improvement.

Ordered waterproof, scratch proof lifetime warranty vinyl floors. They did not level floors prior to installation in order to save time. Floors all coming up in less than a year. Thousands reviews from other people online stating same. They give everyone a runaround when asked to resolve the issue. At this point a class action suit needs to be filed against them!!! They are fully aware of these reoccurring problems!!!

We knew we wanted carpeting. The rep made a bunch of options available to us and some good recommendations that we ended up following. It was a quick and easy process. All in all, it only took us two to three days. The only thing that stood out was the installers' ability to speak English. They didn't understand me when I talked about what needed to be done and where. They recarpeted some closets that did not need to be. I didn't pay for them because they were not part of the initial quotes. I told them that, but when I came back upstairs when they were done, it was all carpeted. Empire should have better notes going from the sales rep to the installers. Other than that, everything went smoothly.

The sales guy was super great. He brought in pallets for me to look at and was probably here a good two hours, if not longer, just answering all my questions. They did the installation in one day. They ripped up the carpet, cleaned the floor then put down the floors. They moved all the furniture and put everything back. Their work was phenomenal. They had everything that they needed with them. Some of them didn't speak very good English, but the project manager and the guy who was left here at the end did. We walked through the entire house. I looked at everything and it was amazing. I absolutely love my floors. I don't have to worry about a stain but the no chemicals clean-up is the best. Also, I have my youngest son that still lives with me and he can't hear me coming behind him because the floor is so quiet. When I ever decide to do my other bedroom, I will be calling Empire back.

The sales visit was very low key and no pressure. The sales guy brought in samples and showed us three different types that were good, better, and best. Then he left it up to us. Everything was positive.

We did estimates and Empire's price was in line. The sales rep was good. We had cancellation on when they would put in the carpet, so it messed up the tile. But it was fixed so we got it the next week. We didn't learn it needs to reschedule to five o'clock. So if one of their people ran behind enough that their last one would not get done, they should tell them a lot earlier. Other than that, the kitchen tile floor and carpet look good.

The rep went through the cost and all the different products and the colors. We really liked the tile laminate so we had it put in and it's wonderful. It's easy to clean. The installers were wonderful but Empire's communication could have been a little better. They've never followed up.

I went with Empire Today because they could do it sooner than anybody else. It was my first time doing anything like that, but I felt like they showed me a fair amount of samples. The carpet seems to be of good quality but the installation process was a bit of a pain. They scheduled the installation that same day. Their advertisements imply that it would be their own people installing. But they subcontract it out. And the guys that showed up, there was a miscommunication on somebody's end where they thought they wouldn't be able to do the work that day. Luckily, it got figured out. But it looked like it would not happen that day, which would have been a problem.

I had Empire come out for carpet removal and install in the basement. The salesperson offered an extended warranty for the carpet and said it would cover anything. I asked what about basement flooding. He said "yes". I even asked him twice to verify and he confirmed it. 2 months later, we lost power and the basement had some water from the sump well overflowing. Contacting Empire to file a claim is a hassle and time consuming. I was told the claim was denied even before an inspector came out which was 3 months after the fact. After the inspector submitted a report, it was denied again. Last they said is they could have someone come out to look at replacing it for a reduced cost. I haven't heard anything since then. Either the salesperson lied or was ignorant of their own policies. I received no paperwork, except the bill. The policy info was never provided. I wish I had went with a different company.

We had our carpet removed and had a vinyl wood grain floor put in. The salesman explained a lot and gave us a lot of product information. Also, the installers worked hard and they were efficient and professional. The installation was done according to the timeline.

I used Empire previously and was pleased with the work that was done. So I had them install laminate flooring this time. The salesperson seemed to know the business. I was impressed. The installers said they'd be here at a certain time, and they came the time they said they were gonna come, and then they went straight to work. They told me it would be a two-day install, but they ended up finishing it in one day.

I had carpet installed upstairs and then the stairwell going upstairs from downstairs. Empire has great prices and they're going to get you taken care of in a timely manner. But the other place that we looked into had a 40-ounce carpet and the only thing that Empire offered was the 36-ounce carpet. It was disappointing and the reasoning that was given to us was that that was what they had in the warehouse in stock. It was almost made to sound like they didn't really do the ordering thing. I felt limited in my selection.

I purchased laminate and carpet from Empire. The installation part was good. The guy was good. It was just the way that they communicated as far as the people coming to my house at 6:00 a.m. They never told me until six minutes before the person got there, which was very unprofessional. The pricing was also off. But besides that, they were fine. They're not bad service.

The sales rep only brought in two samples for me to look at. But I like the quality of the one I had installed. My family likes it, too.

We had some vinyl planking flooring installed in two rooms. It’s great. I love it. This is waterproof and it snaps together. However, the first guy wouldn't install it because it was raining outside. Then the next day, Empire sent someone else and it got installed.

The Empire salesman was very knowledgeable. He tried to work with the numbers so that I was pleased with the amount. He was really awesome. I got carpet in my bedrooms, in my living and dining room. The installation went well. They came early in the morning. They did what they had to do and made sure I was satisfied with it. The new flooring is awesome. I like it. It's very soft and matches my walls. It's a good fit for my house.

I had a very good experience with Empire Today. The first day, they were a little late. But after that, they were on time. I felt they were doing their job correctly. I also like the quality of the brand.

We had our carpet and our hardwood flooring done. Everybody was good and I'm satisfied with the quality of the flooring.

We had Empire install carpet in the living room, bedroom, and hallway. The installation went great. The installer was an exceptional man. He did it all by himself. The carpet also has a very good quality.

The initial consultation and walk through was great! Scheduling of the work to be completed was hindered. Lack of knowledge of building requirements. Very poor customer experience. Will not recommend this company!

I called Empire Today and got an appointment with their consultant. I told him what I was looking for in flooring and he made recommendations. I took him on his recommendation and scheduled an appointment for them to come and lay the flooring. However, they came late and it took them two and a half days to do it. They started on the 7th and they completed it on the 8th, but it was close to 9 PM. I signed a document but I didn't see the floors until the next day. They looked okay from above but that Saturday, I went in to clean up the mess that the workmen left, I found that they smudged around the area then I noticed all the defects.

Empire had products on hand and was able to get them scheduled quickly. We had carpet in six rooms installed. The initial salesman was very knowledgeable. We're a little disappointed in transparency with pricing, though. The quote wasn't very transparent. We had to pick out things and try to understand what our actual needs were. Our job also ran into a few issues. They ended up having to reschedule the completion of our job three different times, which was a little bit of a hassle because we had the house torn up with no flooring in place for several weeks. But the actual installation team was very professional. Both of our installers were on time and good to work with. We're also happy with the product.

I called Empire because of what they were offering, like discounted carpet. I also needed it done very quickly. I knew they could get it done quickly. We're local people. Sometimes, it takes weeks. The salesperson came, he measured, he had all kinds of carpet to show me. He was wonderful. I selected what I wanted and, within a week, they came and installed it. They were very professional.

There were a lot of setbacks with Empire Today as far as scheduling like getting the initial person out here to give us the estimate and then sign the contracts. Then with the installers, I had one guy show up on the day to install just by himself so he couldn't do it at all because he didn't have help. We did eventually get the carpet in and it looks great and it's amazing, but it was frustrating with how long it took to get the install done. I chose Empire because somebody else was taking so long and it ended up getting done the same day that it would have gotten done in the first place. We chose Home Depot initially but they were taking too long. Empire could come out and do a quote pretty quickly. It ended up being a couple $100 cheaper, too. I like the product a lot. It's a lot softer than what we initially chose at Home Depot so I'm very happy with it.

We needed carpet that would last a long time and I needed it done fairly quickly. I called Empire Today on a Thursday and we had an appointment all of a sudden to meet with the salesperson at the house on Friday. She was really great. She had all the samples, and we were able to make a decision. We had the installer the following Wednesday. He did a great job. He could have used a second pair of hands because he was having to get the carpet up into the room upstairs. He brought the whole roll and he was the only one carrying things. My husband was having to try to help him. He still did a great job on the carpet. Empire had really good quality carpet at a good price. People could buy cheaper if they wanted. Everybody buys according to their budget and what they wanted to do, but I like that it was really convenient with Empire. We got installation really fast. It was very efficient and we really appreciated that.

I called Empire and their estimate was four grand cheaper than the other company that I had an estimate from. They also had somebody who would come out and look at my floor right away. Then the service was significantly better too. I have a two-story house and I had all the flooring in my downstairs replaced. The guy that headed up the project told me three days and that was what turned out to be. The crew did a good job of putting it in. They gave me what I asked for and I felt like I paid for what I got. I got 12 months free financing so I'm happy. I like my flooring too. All in all, my experience with them was pretty positive.

We had engineered hardwood put in and they look great. We love it. The installation was perfect. They got done quicker than we thought they were going to get done.

The Empire rep came out. The only problem was he had two grass options and one carpet option. But he was lucky. The carpet option that he showed us was just perfect for the place where we want it. He knew exactly what we needed. He didn't waste any time showing us stuff that would not be of interest to us. He had exactly the right material for the need we had. It looks good out there. The guys who came in looked like they'd done something like that before. They took out all the old glue and cleaned it up and then put the new carpet in. So far, it doesn't show any bumps or ripples.

I liked that the people from Empire Today would bring the stuff out to the house for us to see here instead of us going and running back and forth with samples. We got some carpeting for a bedroom and a hallway. We thought the installers were going to move all the furniture out, but they didn't. So, we're hoping they stretched it right. It looks great now. Use Empire.

The sales process was good. I liked the guy. The carpet is nice but the padding, not so much. It's quite thin. I had a good padding before and I mentioned something about doing a better padding, but it was gonna be significantly more. The only thing is I recently had my carpets cleaned and they didn't have shoe covers. Other than that, they did the work fast and were really good. It was fantastic.

My salesman with Empire Today was really good. He spent a lot of time with us. If one looks at my floor, it's absolutely gorgeous. But I'm waiting for someone to come and do an inspection of my floor because I had it installed about a month ago and it pops when you walk on it. They said that's not normal. The lady told me that they've had other people say the same thing for this engineered wood I purchased. If they would have told me it pops when you walk on it, I wouldn't have purchased it 'cause I don't like that sound. Hopefully, they know how to fix it, without tearing my old floor out again.

I had carpet installed by Empire Today. It's good. I was mostly impressed with the installers. We had snow and they got stuck in the snow but they got themselves out of it, got to the house and worked. They were amazing. Also, the lady that came out and did the initial presentation, looked at the house and did our paperwork was awesome, too. Everybody did a really nice job. They were super people to work with.

The installers did a good job. The vinyl planks they installed look great and they're fairly easy to clean.

Empire Today installed carpet for me back in 2018, promised me the carpet was pet proof and would be amazing. 3 years later it looks its 15 years old, completely crushed, fibers falling out. 8-10 weeks is what I have been told before an inspector to come out and look (because of COVID), "they will come to your house the next day to sell you the carpet…call, I promise they will be there the next day." Tried to order new carpet in different part of house, cancelled my install cause they sold me carpet they don't have and want to keep 25% for cancellation. Manager will not acknowledge this is Empire's mistake and wants me to wait for 30 days.

Do not buy from this company, they did 2 bathroom floors 4 months ago and their installer did a terrible job sealing toilets, had them come out to fix the first one because it was leaking and the installer didn't think to check his work for the second toilet, months later mold has built up all under the 2nd floor because it was a slower leak than the first toilet and they don't want to accept any responsibility or for their trash job. They are willing to let my 1 year old daughter's bathroom deal with deadly mold that was clearly their fault rather than help me with this issue. WILL NOT BUY FROM THEM AGAIN. You shouldn't either. Their lack of regard or empathy is palpable and you will only regret your experience.

Empire's rep was awesome. I got whole new floors because I was selling my house, and he told me what floors to get and what would be the better value for me. Empire was awesome overall. It was so easy to get flooring the next day. I talked to the sales rep on a Friday, and by Monday, the installers were in my house.

We like the vinyl that Empire Today installed in our bathroom. They did it quickly. We had an issue with the baseboard being kind of damaged. The sales person I talked to at the time told me to purchase the stuff to get it fixed. They reimbursed me. We also had carpet put in as well by Empire and we love it.

Ben came over, spent a lot of time and wasn't too pushy. We were undecided on several things, but it turned out to be a very good decision. Everything was fine with the installation. They did it swiftly and had no problems. I was impressed. The new flooring is very good. I had done some bedroom carpeting and steps.

I had vinyl sheet flooring put in my entire basement. I really like the new flooring. It looks wonderful. It's like a sheet of plastic. It has some cushiness to it, which is really nice, so it's not super hard. You have to be careful you move stuff out because if it gets gripped, it will tear that. It's like a thicker linoleum. But they call it vinyl laminate. But it's not individual rows. It's just one flat sheet that they roll out. It’s really huge and they have to match it up at the seam and then glue it down.

Empire has been around forever, and we wanted to go with a solid company like that. They were offering a good deal, too. The sales gentleman was really good. He was personable but didn't follow up after, though. The installers were good. The only problem we did have was that the billing took a while. As far as the flooring, a full-sized sample would be good for consumers so they can get more of an idea of how the patterns are gonna show up. That is something that we had to change in the fly. They brought out the flooring we picked and then it didn't seem that would be the proper quality that we needed. So, we ended up switching, but they were really good with accommodating all that. We were overall pretty satisfied with everything.

I really like the quality of the carpet we got from Empire Today. I've used Empire before, and I've had good experiences with them. Their installers were really good. They had installed a Berber for me about six months ago. So, they knew the house. Overall, my experience was convenient. The product is good. Installation was very good, too.

I got wood floors from Empire Today for the entirety of my apartment. I picked them because it was quicker and I was on a schedule. The installers showed up at my place and they looked around and made sure that they could do the thing I asked for. I left in the morning and then I came back to check in at lunch, and they had taken all the carpet out and leveled the floors. I came back later in the day, and they were done about 6:00-ish. They did a really good job. I’m happy with it. Overall, Empire is straightforward. They had something online, which I used a lot. So, when the quote guy came by, he brought the samples that I already had chosen online, and looking at those in person was helpful.

I liked that Empire Today comes to the house and does everything. I have used them in the past, too. I recently had them put in some carpet, and I love its quality.

The salesman of Empire was a good guy and we liked the vinyl flooring. The installation went really well. It's a big basement and they finished it in a day. So I was happy with that.

I purchased window treatments and two rooms of carpet from Empire Today. Everything was great. I'm very satisfied.

We love the quality of the carpet. We had it installed in three bedrooms.

Empire Today was running a special for 50% off, and they would come out and show the product plus install it. It was a one stop type deal. That experience was good. But I had a bad experience with Empire Today in Seattle, Washington. The people that they had sent out to do the installation didn't want to put any padding under my floor, i.e., remove the old floor to put down a new floor. They wanted to put the new floor on top of the old floor. I had to call in to the company and the company told the workers that they had to remove the old floor to put the new one down. It was supposed to take X number of days but it ended up being extended. It was kind of a hassle.

I had three Empire sales reps come out there. The first two that came out there did not please me. I went with another competitor and got a quote. Then I decided to give Empire a chance again. The third representative that came out there was very informative and he was what I was looking for. So, I decided to go ahead and go with him.

I had my kitchen done a few months ago with Empire Today. It was a little bit higher than when I had gotten my living room and dining room done along with the bedroom but that's okay. Empire Today had a special going on when I did it the first time. The sales guys were very knowledgeable and helpful. The first one that came out didn't give me any good tiles, but I understood. During the pandemic, nothing was offered but I just wanted my kitchen done right then.

Everything went great with Empire. From the time that I looked at the product to the time that they showed up for installation, everyone was polite, and the job got done correctly, efficiently. I'm completely happy with it.

It was so much easier with Empire Today. They came out, measured it, and installed it. Everything was through them. We had a little issue with some of the stair nose, but they took care of it right away once we told them there was an issue. I'm very happy with the carpet and luxury vinyl plank flooring.

My wife is really happy with the carpet Empire installed and the customer service was really great. The techs who came out moved everything for me and they were very helpful. Empire is gonna come to do another room for me real soon.

My experience with Empire was awesome. The deal that they offered where they come in, move your furniture, put your furniture back, was what we needed. All the guys that worked on the floor were great. We love our floor. The quality is fantastic.

The sales was fine but when the installers came out, they didn't have their paperwork together. I had to get on the phone because they had the amounts wrong. Also, they could have taken their time a little bit more with the installation instead of rushing. They put the flooring down fast. I had carpet and LVP done and the carpet could have been of better quality but I haven't seen any problems with the vinyl planks.

I had a lovely young salesman from Empire come to my new condo. We set up an installation of flooring in two bedrooms and a hallway. I purchased the hardwood and it's very easy to clean. It turned out to be so much better than I thought. If you look at a slab, it doesn't tell you what the whole floor is gonna look like. You can't feel it. You can't get a sense of it until you start to walk on it, feel it and see the pieces together. I probably would have enjoyed going to a showroom. Luckily, it turned out well. The installer was also efficient. He did it all in one day.

I had a great room and a hallway carpet installed by Empire Today. Two guys came to install and one was good. He spoke some English. He did the main room and left his apprentice on his own and didn't oversee the work in the hallway. This apprentice was a really young kid, and it was obvious to me he didn't know what he was doing. I've got three places in the hallway now with a carpet that’s buckling up on me. They didn't get it tight enough. When I pay this good money for carpet, I expect it to be flat.

The crew that came and installed was top-notch. They were craftsmen at their trade and they did an amazing job. They made every request we made happen and they went above and beyond. We are completely pleased with them and the flooring. As a task, I have a section of the flooring I use for a cutting board in the kitchen and it's holding up. It is kind of cool.

They did a good job answering all the questions during the sales experience. The guy was very knowledgeable. He had a lot of samples. The finished product looks good. Very professional.

The reps were very friendly, engaging and informative. This was the second time Empire came out and it was a more challenging installation. I was redoing the flooring upstairs in the bathroom for a remodel so they had to patchwork all the current flooring in with the previous flooring. The installation techs did a very good job of making sure that everything was going to match and fit together flush. It extended the time frame out for what we originally set for the install but the quality of work was good. So, it was worth the additional time and cost because of their attention to detail.

When I signed a contract with Empire Today, I told them that I was bringing my husband home from assisted living. I needed it done as soon as they could get installers. I also indicated that I wanted transition strips -- I got wood in the hallway and dining room and carpet in my front room -- and I asked if I could have those. They said they don't normally do that. Then, they said they couldn't find them the same color as my wood and they don't think I need them. I paid $12,000 for this whole shebang. I want transition strips. I told them I'm not that picky with the color. If they could just find something that has a little red in it like my floors, I’d be happy.

Dave was the sales rep who came out and he was great. Then, a young man got here for the installation and he got the old carpet out, swept up, laid the carpet, and ironed it out. He was fast and professional. The quality of work is excellent.

We picked out a carpet and Empire called us the night before and said that it wasn't available. We had to take a substitute which was a higher-grade one. We didn't have any choice 'cause we had all the furniture moved out of the rooms. I like that it's easy to clean and it feels good on the feet. It's just that they were a little high-pressured when they came out to sell and the salesman never got back to us from the night before. But the two people who came to install were excellent.

I like the carpeting and the service but I haven't been billed yet. They kept referring me to this department and then that department. I had a letter from one of the managers and she sent to me again the credit card contract that I had signed. I signed it again and sent it to her and nothing. I haven’t heard anything. But other than that, the installers were good and the quality of the carpet is nice.

I got carpet from Empire and the only dissatisfaction I had was with the scheduling. Somebody had called me on the day that I wasn't scheduled to let me know that the carpet came in and it was damaged and that they'd have to reorder it. I thought, "Well, it wasn't supposed to be delivered today anyway." Then, when it was supposed to be delivered, I didn't know whether they were coming or not. So, that was kind of a hassle. Other than that, the install team did a wonderful job.

I'm happy with the carpet installed by Empire Today but the installers were too much in a hurry. They could have taken their time a little bit more as far as putting my doors back up and stuff like that. If I were to do Empire again, I would have them find a different installer.

I had my new kitchen floor installed on Dec. 8, 2021. My husband and I are very happy with the style and color, and the sales person, Ed helped me make the selection. We have received many, many compliments on it! Although I had some questions and concerns about what we were going to do about the previous vinyl moulding that was previously glued up against the woodwork all around the kitchen, my options were to leave it on, us tearing it off ourselves as the installer would not remove it, or paint it black according to the sales person. Overall, we were concerned that it would not look good either way, so we decided to leave the old vinyl moulding on (it was an off-white) and the installer sliced the molding all the way around, so that our new floor went right up against it and put matching (same color of the floor) trim against it. The installer, Eduardo was knowledgeable and professional! He worked alone and did a fantastic job!

Everybody who sees the flooring says it looks great. I like the feel of it. It doesn't feel like vinyl. But in the stuff they gave me on how to care for the floor, they had a cleaner for it and to contact my floor provider for the cleaner. But nobody approached me about buying anything that they recommend to care for the floor.

Empire Today was very quick on responding to the question that I had, and it was a good fit. I did laminate flooring and so far, so good. All in all, it was a very good experience.

We went with Empire because they installed our hardwood floors eight years ago and it was totally fine then. So we were under the impression that we were going to have a good experience again, but that did not happen. We had three bedrooms and the hallway done this time around. But the first crew that came in didn't lay the carpet in the right direction. So the seams were very obvious. They had excess glue underneath the carpet where they seamed it. So it felt like there was a rock underneath there. Another crew came out to try to fix it and they said they found all the stuff that was wrong with it. But then work was stopped because they didn't have enough carpet.

The sales rep was excellent. The installation crew did an excellent job. It was just that they were late getting there and there wasn't too much communication. But the process was pretty easy. Empire comes to you, picks it out, and schedules a date. Everything went really well. We like the carpet. It's good so far.

I had hardwood floors done and it was a great experience. I'm loving the product and the work that they’ve done. I would definitely recommend them just based on my own personal experience.

The sales rep was very knowledgeable and professional. The installation took over two days, so the laminate went in first and then we moved into those rooms while they did the carpet. The quality was fine. The carpet is a little thicker and softer than the old stuff. Empire did a pretty good job.

Empire just sent one dude over to install the vinyl flooring. It was kind of a big project and he didn't finish the job the same day. I took him three days to finish it. But it went fine.

What got me was the website had the picture. Plus, Empire specializes in flooring. The salesman, I was okay with. But he didn't have much of a personality. I was in sales for a long time. And if I was coming to somebody's home, I would say, "Boy, this really is beautiful. This is gonna look fantastic.” But he was just a dud. I would have come in and said, "Wow. Look at this." Even if we're not getting paid that much or having a bad day or it's a bad commission month, you still want to show some enthusiasm. When you're selling something, you should be a bit more animated and talkative than just sitting there. When he was here, he gave me a bit of an incentive to sign up on that day. I just wanted to get it done. So, I just signed up for it.

We had the basement waterproofed and wanted to get some type of flooring down there. I originally thought we would want tile but when the salesperson came out here, he recommended indoor/outdoor carpet. So we went with his recommendation and we love it. The installation was super fast and they followed up with me. They gave me an install date, which was not even a week later. Then they came out and put it in, and it was easy. All in all, what I thought we were going to get was not what we got, but I would tell others to trust them because they understand what products would work and what wouldn't. Our salesperson, Aristotle, was so good and I got his phone number because I was going to recommend him.

I had a really good sales rep. I did have trouble with the initial install. But the team that installed it did a wonderful job. I did get mine installed around the holiday so it got a little stressful. But once they were here, it was fine. Empire was like somebody I've always known about. It was convenient to purchase from them. It was a very easy experience overall. I love the quality of my hardwood floor.

The carpet upstairs need to be replaced. I went to a couple of places and Empire had a new product that has the padding and carpet together as one piece. I liked their product plus, they got a good reputation here in town. They delayed me a little over a week for the installation but I’d use them again.

Erin came out to show us samples and she was great. We went with the vinyl plank and two guys that came in and did the installation were good too. They got everything done in one day. It was great. I like the flooring. It looks nice.

The installers were great. They had to do the installation in two days and it was wonderful. I had a little problem with the callback, but their rep took care of that really quickly. It worked out well and I was very pleased.

I had my kitchen floor redone in vinyl planking. Working with Empire was very simple and easy. The installation guy came in and did his job. It was done professionally and quickly. Overall, Empire was very simple to utilize. They have friendly sales and installation teams. There were no hitches.

We hired Empire Today to install vinyl flooring in the bathrooms because of the way it stands up to water. The salesman gave us a quote and we had the flooring installed and it looked great. But within a few weeks the quarter round started to warp and pull away from the walls. After a few months it really started to look terrible and we called Empire and they sent some installers out to install new floors. They came into the bathrooms and inspected the damage and went outside and called their customer service department.

I got the laminate flooring from Empire Today and I'm still trying to get ahold of somebody in reference to the fact that I have scratches in it. I also had a hard time with the installers. When I talked to three different people, they kept telling me that they'd have somebody out to contact me and that was as far as I got. I dealt with Empire years and years ago, and everything was fine. This time, I had nothing but harassment. Everything was a big hassle and I was back and forth on the phone with the installers. They wanted to do this, they had to rip up that, they wanted to charge me all this money, and I wasn't very happy. They never sent the bill to the correct address either and I ended up having to call them. And I paid my order in full, because I don't want to deal with them anymore.

We did carpets with Empire about 10 years ago and then we did carpets upstairs this time around. The installers were right on time and they finished the same day. Empire was easy to work with.

Zack, the sales consultant, did an excellent job. He came prepared with different colors and different options. He did a good job in that. Seeing is believing. We decided that we were going to take the wall to wall carpeting out of our loft and bedroom area upstairs and a guest bedroom downstairs. So that was what the installers did. They replaced it with laminate. I tried to match as closely as possible to the rest of the laminate that was engineered hardwood that was already in place. They did as well as could be expected because the house is 16 years old. But they weren't clear on the final price. It was different from what I had been quoted so, I had to get on the phone with the salesperson. English is not the chief installer’s first language so that was a little difficult. Also, I had to pay upfront before the work was completed and that bothered me. That was the first time I've ever had that experience. But the guys did a great job.

When the salesperson originally came for the appointment, he was a nice guy. I selected the luxury vinyl plank over the tile and he told me that they could do that flooring. But when the installers got here, all of them said, “No. That's impossible. We can't do that.” So then I talked to the manager and he said, “Well, I'm gonna review and see if there's any price differences.” I already purchased a lot of wood to put down over the tile as he told me that I would need to have. So I had some piles of wood that they brought that I wasn't gonna be able to use. I told him, “Well, I don't think it should be any more than the original quote because they can take those back.” So we came to an agreement.

The salesman was great. He knew his stuff. He really was very helpful in explaining things and the different choices and how things hold up. But the install was not what I expected. I was told it was gonna take about five hours to do the job. The installers came at 1:00, and they did not leave until 12:30 at night. But the end result was great.

Jody, the woman I dealt with during the purchase, was nice. During the installation, the guys showed up and put the laminate floors in, and it went well. If Empire can make the floor cheaper, I would love that.

I had linoleum installed in our laundry room and carpet in our dining room. There was a little bit of issue with billing on the installation. It ended up becoming a bigger deal down the road. But the installation process was good. I was pleased with it. I'd use Empire again from that perspective. Pricing was really good. We're in the process of selling our home and we're looking for very inexpensive updates, and Empire had the best prices.

Empire had the best product and they could meet our price that we were looking to spend. We got carpet for the main floor, stairs and upstairs common area. The installers finished in a day. Our hot water tank broke the morning they were coming. So, I had a guy bringing a new hot water tank in. They made sure that they accommodated him coming in the house to fix it and get the old one out. So, the installers were awesome. We will be doing our bedrooms here probably in the next year or two, and we will definitely call Empire again. The quality is there, which is the main thing for me. Then, I like the friendly staff that works with you and does their best to try to get the price you want.

I used Empire about 20 years ago for a carpet in my grandmother's house and we had a good experience then, so we went with them again. I got carpet for my upstairs. Everything was fine. The only thing is it was raining on the scheduled day of installation, and they wouldn't do it because they couldn't cut the carpet outside, which I thought was odd. So, we had to reschedule. Other than that, I like the quality of the product. It's good. We're happy with it.

We contacted customer service after we noticed some bubbling in our carpet that was installed Sept 2020. Initially, they were responsive to our request and asked that we submit pictures of the area. We supplied them with photos and were contacted the next day with their decision. Since our installation warranty was only good for 1 year, they were going to charge us for the price of the stretching. When asked if they normally see bubbling after 16 months, they replied 'no'. This left us to believe that this was outside of the norm yet they were still not willing to offer correction of the problem without charging us. In addition, while discussing our dissatisfaction with their decision, their rep hung up on me twice. After the second time, I called back and requested to speak to the manager. He was much more apologetic, however stuck to his guns on the resolution. We will never recommend or use Empire ever again.

Empire did a great job. With them, we could get the job done soon. One thing that I regret is not going with the other products because I suspect that they had better padding available or a better price.

The sales rep and installation team were all great. I called Empire and the sales rep came out on a Saturday and then we were installing on Monday. It went fast. It was perfect timing, especially with the crazy COVID and the holiday. Overall, they did great work, from the sales rep to the installation to the cleanup. Everyone was polite and courteous, and it was nice. I like the vinyl planking and I love its color.

They did a really good job with the installation, but there were some things that happened that I didn't understand and I had to call them. The guy that I thought was gonna be the leader left with no word, not telling me that he was leaving and why or if he was coming back. Then they left a young guy there all by himself. They did not speak English and then about 5:00, someone else showed up who spoke very little English, and they finished up the flooring. So poor communication was one of the biggest things because I couldn't understand them.

Empire Today had a sale so I reached out to them, and they came and did the estimate. They were cheaper than the people I had an account with. It was an easier process than I thought it would be. And Empire allowed me to pick my timeframe. So, I chose what day I wanted it done. And they were able to get it done in one day, which was awesome. It just took a few hours. I recommended Empire to my dad. He got his carpet done too.

When we reached out, everybody was accommodating. The sales guy was great. We pretty much knew what we wanted, so there wasn’t a whole lot into it. He just provided us with samples and we chose what we liked. Everything was pretty smooth. The laminate flooring was installed in two days. We liked the work. Everything was pretty decent.

Empire Today did one room and they did it very efficiently. They were friendly and very good. We like it. However, we had a little difficulty with the salesperson. We needed to change the carpet. He said he would be there, but he was two hours late and he had some excuse. Once he was gonna be there and he didn't show up, I called him and he said, "Oh, I'm over here and--" that kind of thing. It was kind of a hassle when we needed to change it. But he was nice when he was there. I would recommend Empire.

I had plank kitchen flooring done. It was fine except for one thing. I was getting carpeting too. They took off the carpet and saw that I had a nice hardwood floor underneath, and I decided to cancel the carpeting. But there are a few things I was not pleased with with Empire Today, which would not make me use them again. One, customer service was not up to par. I was on the phone forever to try to get a person to answer a question. The second thing was I never got a listing of what actually showed how much anything was, and I had disputed a bill I received. But today, somebody helped me with that. And I started paying for the kitchen floor, which I wanted to know exactly the breakdown. So they told me, and I was happy with that.

Empire Today turned around within a week. The rep came on Monday, and I had everything installed on Saturday. I did the sheet vinyl. I love it. It's a good product. And it's easy to clean. Empire Today did an excellent job.

I had carpeting installed in the living room, dining room, and stairwell. The guy pulled up. He rang the doorbell. We went out to the carpet. We confirmed that that was in fact the carpet that I had signed for. We confirmed that the remaining balance was correct. And I was to call in for the remaining balance before they started their installation. And they brought it in. They moved the furniture and started installing. It was between three and four hours. Everything went fairly smooth. The quality of the installation, on a scale of 1 to 10, was 9.5, only because there were a few hiccups with the vents. At one point, the guy covered the vents. I was walking around every now and then, making sure everything looked good. And I figured out that he had covered the vent and an extra vent. So that was strange to me that I had to tell him. Surely, he fixed it.

I had carpet installed in two spare bedrooms and the cost was on the higher half, but the quality was good. It's met every expectation I've had.

I used Empire before, and now, I had some carpet installed by them as well. The process went pretty quick so that was good.

The carpet is good and easy to clean. There were just some areas that make a crunching noise and it was coming from the padding. I contacted Empire about it and I was waiting for them to call back. It’s been over a couple of months now. Other than that, they were great.

On December 4, a sales representative from Empire Today came out to give us a quote on replacing our carpet with laminate flooring. We paid a large sum of money, equal to about 50% of the entire quoted price. We were wary of starting this project close to the holidays, but we were told it would be a one-day completion and guaranteed complete before Christmas. On the 15th, the installers showed up 4 hours late and made us pay 100% upfront before they would even unload any materials from the van, which is in violation of our contract, which states that the work would be “substantially complete” before we would pay the remaining balance and that we would owe no more than 30% upfront. I should have seen this as a red flag right away, but I didn’t know any better and was basically interrogated into paying in full; they said it was “company policy” and that “everyone does it,” so we (regretfully) complied.

We met with the sales guy. We wrote him a check and then scheduled to have the installation done about two and a half weeks later. The crew got there the first day and it was an unfortunate incident that the son of one of the young men that was installing got hurt at daycare so they had to leave. Empire sent extra people in to catch up and I approved it. The installation appeared to be done right. They put the furniture back. However, when I went in, there was a three-foot gouge in the middle of my bedroom and there was another very noticeable seam upstairs in my son's room. They came back out, but even after they measured when they showed up, they didn't have enough carpet to do the job so they would have to come back again.

Empire did a very good job of explaining the difference of the floors and they set me up for what I wanted. I got hardwood looking floors and carpet from them. They did a good job on the installation also.

Empire Today was very professional and got the job done in a very timely manner. They came and took up the old flooring. Once they did that, they started on laying the floor down. They cleaned up and removed everything that was taken up and everything that they used. I was pleased. I like the cuts that they made all the way up to the corners and the quarter round back on it and up to the staircase. I would recommend them.

We just got carpeting done in two rooms and a hallway. The installation was not so good because there was a delay. The crew didn't bring what was needed to level the floors out the first time around. There was a logistical mess up so the crew had to go back, get the stuff, and reschedule us. They resolved that quickly but that was a day or two out. Empire should iron out those logistical things and make sure they do it right the first time. There should be proper communications with the installers. Also, there was a language barrier with the installers, which was not convenient.

We're in Lexington now where we just bought a home and the first thing I did was look for Empire. The carpet needed to be replaced and Empire was amazing. This is the third time we used Empire. Our sales guy was nice and really funny. As we were moving in, he said they couldn't come but I said they had to, to get the carpet down and we would just have to make it work. So, I had a huge Allied semi truck parked upfront and they were coming in the front door. I had carpet people cutting carpet and coming in the garage door.

I got a nice gray pearl laminate that's like wood from Empire Today. It was so easy to have it installed. They came to my house, showed me samples, and gave me an estimate. And within two weeks, they had me scheduled and installed the new flooring. I'm really happy with the finished product.

Ordered flooring for 2 rooms (carpet). 2 weeks later they showed up to demo my tile (Note! I was having carpet removed from two rooms and replaced). 10 more days and 3 missed appointments an installer that appeared to be from a street corner arrived with about 1/2 enough carpet for the job. 4 days later the same guy arrived with enough product. Drove through my landscaping with tire spinning and left black marks on driveway. After working all day he left the premise atrocious with little cleanup. Many calls and written complaints and no returned communication. Very subpar vendor and I recommend that one seek services from anyone else as this is not the route you want to go.

We're very pleased with the vinyl flooring. But there was a problem with the installation. The first time, I had to take off work because the installers wanted me to be there, but they called and canceled a few days before. During the second time, I had to end up taking off work again and when they came, they called that morning and said they were about an hour and a half away. But I waited three hours. When I hadn't heard anything, I called the number back and there was no voicemail had been set up on that phone. I finally got in touch with the rep that I bought the flooring from and he tried to get in touch with them. They eventually called back and he said, "Did you call me?" I asked, "Is this from Empire?" He said, "Yes." He said he was sorry, but he didn't realize that there were two places they had to go and I was actually the second place. But nobody called me. So I sat around all day waiting for that.

I chose to go to with Empire because I didn't want to pay cash for the laminate flooring that was to be put in two bedrooms. I wanted to put a finance on my purchase and try to build my credit. My sales rep was on top of his game. When the installers first came, I was at a funeral. The second time someone came, it was Christmas Eve. He did what he had to do, cleaned up, and got out of there. The quality of work was great. I have two more rooms I want Empire to do. Go with them. They are really reasonable and they get the job done.

When I reached out to Empire, it was decent. The installation took one day.

The sales rep was great. He was very thorough. He seemed very knowledgeable. The installation crew was great at first, and then not so much. We had the contract written up. We were told what was in the contract, and we were told that baseboard and quarter round was included in the contract. But it turned out that the quarter round was included, but not the baseboard. When the installation crew came, they had the quarter round, but they did not have the baseboard. So then, they partially installed the quarter round and said that they would have to be back for the baseboard. They came back with the baseboard. For what they didn't install, they forgot the quarter round on the second installation, so they had to come back for a third trip. It was very poor planning. Somebody dropped the ball at the warehouse and didn't make a note. It was frustrating that we had to schedule three appointments for one install.

Empire has been around for a long time and is a reputable company. We purchased a luxury vinyl plank (LVP) from them and that was great. The LVP was installed in our hallways, entryway, living room, dining room, and family room. The crew that came out, Saul and his two other guys, was amazing. Everything was perfect. We're really happy with the results and how everything went.

We purchased the laminate floor for our living room from Empire Today. Installation was great. The guys did a really good job. I was very satisfied with the installers. However, I wasn't impressed with the salesman at all. He only brought in a couple of samples. We had to keep asking for more.

The experience was good. Our biggest issue was the installers. Either they didn't read the expectations or they weren't given a clear understanding of what they were to be doing. Some guys showed up and like, “I didn’t know I was doing the floor too.” It was a setback. The flooring guys did the wood floor and they did awesome. The tile guy showed up and he didn't know that he was supposed to be doing anything but he got things done just like he needed to.

We've worked with Empire for years. They're okay. They don't waste any time. They come in, do their job and they're out. Then if there's something wrong, I just tell them what's wrong. They'll send somebody out. They'll take pictures, come back in and repair what's wrong, and explain to me what caused the problem. Quality is good, too. My upstairs floor is great. It's holding up with what they said it would do. The installers do fine, too. If they have a Hispanic crew, there's always a couple of people who speak English fluently and I understand what it is they're saying and what they're trying to do.

Empire Today!! This is a TRUE story, experience by my family and I because we contracted with Empire Today; and if made into a film would be classified as "A living nightmare"/An horror story. (Get comfy, get popcorn, it's lengthy.) This whole ordeal has cause us Undue stress, pain/suffering, hardship and damages to our home. Buyer Beware: They advertising 1/2 off sale, but be careful this is NOT 1/2 off Re: Quality of work- like we got.

Empire did great work the previous time. But I had some issues the second time 'round. I got a hold of the scheduler immediately and she dispatched a salesperson who came the next day. They were great. But when the techs installed the carpet, they brushed up against my light gray walls and the paint got messed up. So, I had to have somebody repaint my walls after Empire redid my flooring. The gentlemen said it was their blue jeans rubbing up against my walls which made them get discolored. But Empire is taking care of it and reimbursing me $250 'cause I had to come out of pocket for the painter.

What should have been a quick, TWO appointment process, turned into a month-long, SEVEN appointment process. After basically trapping me into working with them by overpromising, I was offered a discount of less than 4% for all the inconveniences. The ONLY reason I chose Empire was because I was in a pinch and needed carpet ASAP. It was the only thing holding me up from moving into my house and I didn’t want to extend my lease for another month. I shopped around and all other places said it would take them 3 to 5 weeks, which is reasonable considering the state of the world right now. I know that supplies are low and every place is understaffed, so I didn’t expect Empire to still be offering next-day installation. However, I called their customer service to see what their lead time was. They confirmed that they were still offering next-day installation, so I scheduled an at-home estimate.

The agent was knowledgeable and the installation of the laminate went well. Empire is a reputable company but whoever dispatches the work doesn't know the territory. For the carpet, it was scheduled for one day and Empire screwed up. The installer was coming from 50 miles out to do the second installation. I used to be a dispatcher, and they're really wasting a lot of time, energy, and gas just to try to get to the second consumer. I was dissatisfied with the way that everything was done.

I did laminate flooring and carpeting. It's 25% less money-wise towards the entire job and the installation was expertly done. The rep got us through the purchase and what would be the best aspect of the flooring needed for the steps so that we wouldn't slip and fall down. I like not having to clean carpeting continuously with the pets I have. I had my son come over after I had this done and he was amazed. He did his own flooring and he said what we had was much better than what he had purchased.

Empire's sales guy was really nice and he showed me a lot of samples. But I was a little upset when it came to the point when he put the job in since he didn’t let the installers know exactly what was going to be needed. So unfortunately, when the installers came out the first time, they didn't have the proper tools they needed. And they didn't have the transition piece between the carpet and the woods. So they had to come back at another time. When it got put in, they did a good job and it all worked out. Overall, I was happy with Empire.

I moved into an apartment that had old carpeting. I didn't like carpeting, so I wanted to put some flooring in. My sister was already in the building and she had just gotten some plank vinyl installed by Empire. Also, I had used them in the past for carpeting so I used them again. I initially contacted the salesperson that my sister had and he forgot to show up on time so I just called the office and they sent me someone else who was very good.

Worked with Empire Today on my floor install. To start, the salesperson did not fully explain the financing and I thought the entire job would be financed, only about a third of the job went through financing. When I asked about it, the salesperson said not to worry, everything would be fine. It wasn't and I had to pay for the job out of pocket. Second, the salesperson screwed up on my order. The install team had the wrong carpet pad and not enough material. This was discovered AFTER they ripped up my old carpet. I was told I needed to wait another 2 days before they could finish. On the third day, I was told that they could not complete the install due to a medical emergency

Trying to schedule an installation was impossible. After a ton of calls that they never answer by having you leave a voicemail that they do not call back I had to call the set up a sales call.. that they answer. Made another appointment to install and again a no show. Canceled order and going with national flooring.

I used Empire in the past and timewise, they were able to do the installation faster than other places where I got estimates. So, I hired them when I recently had carpet installed. We got a lower quality because we're selling the house but it's still nice. Empire's reps did a great job and they were very professional.

I had laminate flooring installed in a family room. Empire had done some other work for us in the past and we hired them again for this one. The sales rep was on time and she explained everything well. For the installation, there were two people and they also showed up on time. It took about four hours and their work was very good. The flooring is easy to clean and I’m satisfied.

I got the laminate flooring from Empire Today and I love it. I've got it through the kitchen, dining room, and living room. The installers were quick, professional, nice, and polite. But we ran into one problem. They had to cut out on the bottom to make the planks go underneath the woodwork and one of them hit a wire, then we lost power for a while. But it's an old house and my husband came from work and he tied off the electrical thing. So nobody got electrocuted. Now, we’re without a ceiling light in the living room but my husband has to fix that. All in all, I'm pretty satisfied with Empire Today.

I had carpeting installed and it's of good quality. I decided to do the back end of the house and the salesperson was just as professional the second time around as he was the first. Empire was professional and they lived up to my expectations. I'm really happy with the product.

I've done business with Empire 15 years ago then recently, I decided to buy vinyl flooring from them. I like the quality except the quarter round that they put down, was nothing but cardboard. The installer also had to come back since they sent white and my trim is colored. But he did a good job. He was friendly and I was satisfied with it.

Everything was great with Empire Today. We got carpet from them which we had installed in the basement and the quality is 100%.

The rep was very knowledgeable and he answered all my questions. He was very professional. I had carpet installed and the quality of the work was excellent. The carpet is very nice and I love it. I like the color and I'm really enjoying it.

I got carpet from Empire Today and I'm very satisfied with its quality. Their sales rep was good and their installers were great. I’d use them again if I need more carpet.

The installation crew handled themselves well. We had a problem but I talked to Empire and they solved it. The thing that was wrong was that the guy took the measurements and where they use the automatic equipment, it's pretty easy to take them. When they came out with the carpet, they were short a 6 foot wide by 12 foot piece. But they came out two days later and brought the rest and did it. It looks fine and I'm happy. It was inconvenient but those things happen. Overall, I was satisfied.

We wanted something that was going to last us quite a long time that would look really nice. I asked a handful of coworkers, a couple of which who live in the area, who have dealt with some other companies around the area of Marengo, and a couple of other coworkers had really highly recommended Empire. So we did our research as far as pricing and what kind of products would be available to us. Given the supply chain shortages with some of the other smaller companies, Empire had pretty well what we wanted for about as reasonable of a price as we were going to get anywhere else.

The reps answered any questions that we had. We liked the flooring we chose. The installers were very friendly and they worked rapidly. They made sure everything was to our liking. The only thing I wish they would have was that instead of the white molding, it should have been a more grayish color.

In March of 2021, I had laminate and carpet installed in my home. Laminate install went well, but when time came for the carpet, 1st time they came they didn’t have enough carpet! The main floor and basement were what I was having done, but they didn’t bring the carpet for the basement. Then the 2nd time they came out, the first guy measured wrong and they didn’t have enough carpet for the main floor! So they had to come out a 3rd time! Then I started noticing bubbling on the laminate in the kitchen! Apparently the sales man who came out failed to mention that the laminate I picked out shouldn’t be used in the kitchen, so that voided the warranty.

I wanted to match the flooring that I had done in 2017 with Empire Today. I was disappointed that when I called them and told them that, they assured me that they had that flooring but when the representative got here, he said they haven't had that flooring in a long time. Working through finding another floor that was a similar match to what I had in my other room was a little bit of a challenge. That was where I felt like I was being pressured. I felt as if, if I had said no, I would have been pushed. There was a little bit of contention at the end there, but it worked out fine. What was nice about it was it happened really fast once I completed the transaction of picking out the flooring. I am happy with the floor. It ended up being a good match. I'm happy with the installation too. At the end, it was a good experience.

We had a rainy Monday, which was when the installers said they were coming, at 8 o'clock. So, we were ready for them. What I object to most is I called customer service at least twice to find out if the installers could install it in the rain and they said yes. They lied and we couldn't get ahold of anybody on Monday. But when the guys came at 3 o'clock to say they couldn't do it, they came at 8 o'clock Tuesday morning and were fantastic. We wasted a whole day but it wasn’t their fault. They were excellent. They came with samples and it was a very good visit. I'm more than satisfied with the installers but I do not like customer service. They did not keep me apprised of what was happening. I would recommend Empire Today but people should be firm with customer service.

We did carpet on the stairs with Empire Today and it's great. It helped the house sell so, we're packing and getting ready to go. We liked the speed of the install and everybody was terrific. The sales rep was very outgoing ad he knew his stuff. He listened to what I wanted and brought in samples right away that met exactly what I was looking for. Then, the installers were knowledgeable and super conscientious about how they treated the house. I'd use them again.

The initial sales guy was great. I had to reschedule but there was no problem with that. The quality of the work done wasn't great and there were a few issues that I thought were a little sloppy, but it was okay. My biggest issue was that when we placed our initial order for flooring in our master bath, we decided that we also wanted to put flooring in the adjacent walk-in closet. So I called and they set an appointment for a sales rep to come out and see me. The morning of the day he was supposed to arrive, he texted me saying that he was actually running early.

Empire Today's sales rep seemed to get upset when I didn't want sign the contract immediately. But the people on the phone were fine and the ones on the other end of the emails were really nice. I also couldn't believe that the two guys who came in would do the installation, but they did it. It was crazy. So far, I am starting to see some spots where there's a line on the seams that won't go away, but other than that, I love the carpet.

We had Empire Today install engineered hardwood floors in the kitchen, family room, extra room, laundry room and bathroom. It was in the whole lower level of my home. We were more than pleased with the representative and the workers that came out here. They were fast, efficient, and very good at what they did. I like that the flooring is new. It looks nice and it is very durable for our dog.

I wanted to have vinyl flooring put in the main living room including the little foyer, kitchen, dining area, and laundry room. Empire made three different appointments and the problem was the installer had trouble with his van. I had to call each day to ask if I was on schedule. They would say yes but they wouldn't show up. In the third instance, I told Empire to cancel my order. A manager called me back that same day and he found another installer. They came out when they said they would and they finished the job when they said they would. They were excellent. I had a positive experience and I was very happy with Empire. They resolved the issue in a timely manner. I'm also very pleased with the flooring.

The quality of Empire Today's product was really nice, and the person that came out to install it did really well. The only issue that I had was with the customer service every time I called in. I called in quite a few times and they never understood what I was talking about. We were trying to get the haul-away fee taken off because we had disposed of the old carpet. That never got taken care of. Then when the install guy came out, the carpet was originally measured wrong. So, we had to wait another day for the carpet to be installed. They were able to get that out really fast but every time I called the customer service line to chat with them about it, they didn't seem like they wanted to be on the phone. We tried to talk to them about the haul-away fee, but we ended up just leaving it.

Everything went well with Empire. It was a very quick estimate process, and the crews came in and were fairly quick as well. The rate was a good one from what you get in return.

The gentleman who came was nice. He gave me a slight military discount, which is appreciated. The installer did a nice clean job so I was happy with it. Where I had broken tiles, he cut the strips that were supposed to go in between the middle and they're ready to be applied once I picked a couple of ceramic tiles that are to be applied. The floors look fine.

I had rugs installed in three rooms by Empire. The installation was great. I greatly appreciated the professionalism and the speediness of the installation. Those guys were great. I thought it was gonna be a lot longer. They were in and out of there in two to three hours. The only thing I have a problem with now, the carpet seems to be coming up on the seams. They told me that if I have any problems to call them and they'll send somebody out. But it was good quality. We're enjoying it.

I had a rep Josh come out the second week of October for an estimate, I am a new home owner and was looking to have the floors redone in my entire home. Josh walked me thru the steps, showed me material, set up a payment plan and gave me some available dates. After seeing this company on commercials and the web, I assumed this was a good and trustworthy company. I was set up with 2 appointments because according to the salesperson, this job was so big he wanted to make sure it got completed. First date of installation was set up for 10/20/21.

The in-home sales rep who came out was great. He was masked and everything, too, which was important to me because my husband was going through cancer treatments. We had a great rapport. He was upfront, honest, and wasn't trying to upsell or downsell anything. I told him about my kids and the pets and we worked to see what the best product was for me. There were too many choices. At one point, we had six choices on the table and I had to whittle down between two. But the quality was great.

The Empire salesperson was very good. The man who installed the flooring was also amazing. When the guy came, I was worried because it was just him. And that was a lot of carpet to put down. The man was unbelievable. He stayed till the very end, put it all up and did a great job. It was a very easy and great experience.

I had laminate and carpet installed and the reps were great. The installation went very smoothly. We ran into a plumbing problem but got it handled and the flooring went in on schedule and it was all done in a day. I love my new flooring and I would recommend Empire Today.

My rep was great. I told her what I was looking for and she picked out some things. I had four different samples and those came in different colors. It wasn't exactly what I was looking for but it worked out fine. I would have liked a few more samples to look at. Other than that, the installers did a good job. They moved furniture, cleaned up and left everything in place. We had to do our setting up afterwards of things that they didn't move but they were really thorough. It took all day ‘cause it was a big job. But they did it. The cost of Empire's carpet was less and the quality seems really good. It's easy to vacuum. So, I'm happy with it.

The rep was very nice. The techs installed all the planking in one day in the entire house. The next day, they did the carpet and they were very fast and clean. They did a great job. I love the new flooring.

The salesman John, and his manager (Grand Prairie Texas) admitted to not placing a change order for the color of the carpet per my request, The wrong color carpet was installed and now they are not willing to do what is right. They made the error but it is my fault. Worst experience ever!!

The product is great. The edges just need to be tightened a little bit. But my experience with their customer service was perfect.

Empire's sales rep was very pleasant and their installers were very attentive. I was really pleased with them. But I was replacing my carpet and I had to wait a long while. On the first delivery date that they had, they waited like the day before to call me and tell me they wouldn't be able to come because they didn't put the carpet in the truck. I had to wait for a couple of weeks before I got the second appointment. That was when they had this storm and they said that the warehouse was flooded. Then, there was another cancellation when they were supposed to come. I was really upset. But they finally came and brought the carpet. Now that it's installed, I love it. I recommended to my friends that Empire was good, even though I had a little problem.

The rep was a very nice man. A man and his wife did the entire installation together. They had to move one dresser and everything was left perfect. I had padding, tackless strip, and new carpet put in. They did an exceptionally good job. The cost of Empire was higher but the quality was much better.

The quality of the hardwood floors we had installed seems fine. But there’s a claim against the installation already for the installers to come back and caulk my fireplace and staple some trim.

I had carpeting installed by Empire. I'm happy with the quality, so far. They did a really good job. They worked really hard, did everything that they said they would and showed up when they said they would.

​I sent the sales rep a text. I had some questions or concerns about the installation after it was finished. But he didn't bother to respond, which I find insulting. Once it got installed, he knew he was gonna get paid, so he probably thought he didn’t have to respond. Empire also needs to improve their customer service because it’s in the toilet. They keep people on hold for long periods of time. When I called to ask some questions, the person couldn't answer them. I had a complaint about the installation beforehand and she couldn't address them. She just wasn't very helpful. But the quality of the luxury vinyl was excellent. I will recommend Empire because the installation was good.

I was happy with the service from Empire Today. I had laminate flooring installed in a bathroom and they got it done in a day. It was just a simple floor in the bathroom, so it was good. Also, the cost and quality were competitive.

Our installation experience was not pleasant. There were two guys and one of them was weird. He just acted oddly and laid around on the floor. There is also one place where the seam wasn't done very well. But I like the carpet a lot.

The installers were incredible and the carpet is wonderful. Our lower level is all cement and the carpet is extremely plush.