Empire Today Reviews

I like the rep's flexibility. The carpet is expensive, but it's worth it.

Empire Today was fantastic right from the salesman who was not pushy. I called him 'cause he was also recommended by my niece. The experience was great. The guys who did the installation were super. They came and did the job in a day and a half. The job is fantastic. I had them come back and do the rest of my home. No complaints there either. They get right to work and clean up after themselves. Here, they ripped up carpeting and hardwood floor. You wouldn't even know they were in the house. Before you know it, the floor is down and it's superb. I would recommend Empire Today. The quality of the flooring is fabulous. My son just bought a house and they did work at his house too.

Years ago, I had carpeting put in both bedrooms by Empire Today. Then I had the carpet removed in one of the rooms to have flooring put in. The last project I had was I had flooring put in my bedroom. My sales representative, Darryl, was wonderful. He showed me all the samples. He took his time and didn't try to rush me. He followed up afterwards. The installer's name was Carlos. He was exceptional. He went the extra mile for me at the end when I had something put down underneath my furniture's legs so it wouldn't mess the floor up. He went out of his way to get that for me. I did referrals on both of them and let them know how happy I was with the salesman and the installer. The flooring is great. I like the color and the style. It is waterproof. I'm happy with my choice. Right now, I'm waiting for the extra pieces that Darryl's gonna be getting because they didn't leave any extra pieces in case of any problems. They're following up with me on that to get me some extra panels.

Empire Today was great. I've used them before in the past and it was such a quick turnaround. Our salesperson was excellent, and the installation was seamless, quick and very professional. We did carpeting downstairs, upstairs, and on a hallway. It looks great. I was very satisfied and I'll be using Empire again in the future.

We had a great experience with Empire Today. We purchased the laminate flooring for the kitchen. We like the quality a lot.

Empire's rep, Max, was great and he gave me all the options as far as the financing was concerned. They give you one price for the whole thing but at the time, there were a lot of different factors on my end on the finance part. If the option they gave me was to do everything at once, I wouldn't have gone with them. Also, I picked one flooring then changed it, and Max came up to my work and showed me some other ones. Then I finally made the final decision and got the dark wood vinyl planks, which were installed in the master bedroom.

The rep brought out 10 different samples and knew what he was talking about 100%. He was very polite. The installation team called before they came. It was about 1,500 square feet of carpet with padding. It took them two and a half hours. They were very quick, clean, and professional.

Somebody with Empire Today came to the home to do an assessment. He gave me good information about the carpet. There was no coercion. Most of what was done, I was very happy with. I've also done business with Empire before, and they did excellent work.

The sales person was excellent. She was right on time. She has everything prepared. We really loved working with her. We carpeted two bedrooms, a hallway, and the basement. But the installation guys took forever. They didn't clean up behind themselves. So I chased them around with shop rags. But besides that, it was okay. We’re very happy with the quality.

The first time I called Empire Today, I got an appointment and the reps never showed. So I called customer service but the rep could not get in touch with the salesmen. They made it for the week later and there was no problem since that point. I got laminate flooring installed in two rooms and it’s very pretty. The gentleman was very nice. He came with three other people and it was installed very nicely. My only problem is nobody knew exactly what I could use on the floors for cleaning, which is important. The customer service rep sent me a booklet but it didn't say what you needed to do on the laminate flooring. I would still recommend Empire. They are pricey but they're prompt, fit you in and do a good job.

Everything was fine in my experience with Empire Today. It was done in a professional manner. They called, came out and did the job. They cleaned up and the person who set everything up for us came out and showed us patterns. She was good as well. The installation was fine too. They removed what was already in there and then put down a new floor. The quality of the flooring looks really nice. I would recommend Empire to someone else.

The installation was fine and the carpeting is good but we were misrepresented. The rep said there would be no payments or no interest for a year. We went through Wells Fargo, and now they're saying there's a monthly payment. I spoke to Empire Today and they claim that that's not on their end, that's on Wells Fargo's. I called Wells Fargo and they said, “No way do we do that. It's definitely Empire."

We wanted a new carpet and we told them what we want. The rep brought in some stuff and we picked out the color we wanted right away. What he brought in was good because those were the colors we were looking for. Then, the installer was here a couple of days later and put it in. The installer did fabulous.

I had hardwood flooring installed by Empire Today. The quality is very good. I was very pleased with the workmanship that the installers did. I was also pretty pleased with how fast they worked. In five hours, they were done. They were an excellent team and they all worked together. The sales team came twice. The first time, we picked out the wood. We wanted to match the wood we had on some other flooring. We didn't wanna do the whole floor that we ended up doing anyways, but the first time the installers were here, the gentleman said, "This is not gonna match with what you have over on that." So then, we called him up and said, "No, we canceled it." The same guy came out with the product to show. He put the thing on the floor so we could match it together.

Empire Today did the flooring for our whole condo, including the great room and the bedroom, and it was good. My patio is perfect, but I'm not too sure about the flooring in here. We got laminate, and there are some places that feel like it's gonna break when you step on it. It's all right though. We're dealing with it.

Empire Today's reps were here the next day after I made the appointment and they installed the rug in my bedroom a day after that. Everything worked out fine and the rug is of very good quality.

Empire Today completed our vinyl planking flooring project in the several rooms. We have been attempting to reach out to Empire to advise of concerns for the past 11 months without any success. Multiple messages have been left with claim reference numbers given with a promise for call back within 72 hours which has not happened. VERY disappointing that scheduling in-home sales call was timely. After the sales is confirmed and installation has been completed, Empire Today's customer service is something to be desired!

We got laminate flooring for the living room, dining room, and spare bedroom. We went with Empire Today for the convenience. They move things (big furniture) out then they move it back in. I also didn't have to go looking, they came to me. When the guys came out to install, they had me sign some paperwork. They told me what they were gonna do, then they did their job. There were two of them and it took them about four hours. The quality of the work is good, and the new laminate flooring makes the whole room look better. Even the salesman that came out was really very good.

I had vinyl flooring and some carpet installed by Empire. Everything was perfect.

The first time I used Empire Today, they did a good job and this time, I had the floors recarpeted. Working with the sales rep was excellent. The installers had a problem with the angle of the stairs and they took a little extra time. So, the installation took a little longer than I expected but with the exception of that, everything was great. I like the quality of the carpet.

Everything was good. The crew worked very quickly.

Working with their reps was very good. I had a laminate floor put down and the installers did a very good job. The flooring looks good.

I have had Empire Today in my home in Fayetteville, and they did a beautiful job. A young lady came out here in Florida and explained everything to me, and I was excited because I wanted to redo my sister's her floors and make them look nice. I knew what I wanted and I told the rep that. She was just a seller. So, she reassured me that everything would be done and it would be done right and professionally. We arranged for the floors to be put down. They had to come in and pick up the floors, but only one guy could pick them up to put down the tiles that I ordered.

Empire Today sent a representative to my house to let me choose. They sold me the samples, asked me to pick the material and told me how much it cost me. I like my new laminate flooring.

We had carpet for our basement installed and there were two installers. They came in the middle of the day, finished up at the end of that day, and did a really good job. We like the carpet a lot. I wouldn't be afraid to use Empire Today again.

They put in a luxury laminate for me. It's great. I'm happy with it. The rep was also great. He was very informative about the product and walked me through everything. I was pleased. The installers also cleaned up really well every day after they were here. They were also friendly and nice. I would recommend them.

I bought laminate flooring from Empire and the people that I spoke with were helpful. The people they used for the installation were really good, too. It happened a week after my purchase and it went really well. The cost was outrageous, but I didn't have a choice. I had to go with Empire to get the same flooring that I previously bought from them.

The installers were quick, very clean, and let us know everything that was going on. The flooring is waterproof and I like that. It's easy to clean. I don't have to sit there and keep scrubbing. You can see the areas that are dirty. When my kids spill something, I can find it and clear it up.

Updated on 03/01/2023: Update on Empire. They contacted us after we wrote the review. After explaining multiple problems they decided to send a field manager out. We were thankful for that, but he won't be here until April 3, which is over a month away. When we questioned why it would be over a month before he could come out customer service explained that he was booked solid until then. They explained there is only one field manager. We are disappointed to have to wait that long to resolve these issues.

I purchased carpet through Empire Today, and it went to the bottom landing of the stairs, the top landing, and two bedrooms. My daughter and her husband have used Empire a couple of times, and they recommended it. The sales rep was a joy to work with. He was extremely good, very knowledgeable, and nice as he can be. I couldn't say anything nicer about him. He brought in a wide range of the three different grades and explained it all and was very patient with me trying to decide what to do.

The design consultant from Empire that I worked with was very nice. Both installers also did a very good job. They were both very nice. One gentleman did not speak very good English. He was the one who put the carpet in. It was a little difficult to understand what he was saying sometimes. But they cleaned up well. We liked the flooring and the carpet really well. We're happy with them. The price was a little bit more than what I had anticipated. But the flooring looks great.

I had flooring done on the main level and on my steps. With the main level flooring, we had some issues when the installers came. They were banging so hard that it shattered a light fixture in my basement. I reported it and it was properly handled. As far as the steps, I informed the salesperson the day after I had scheduled for my main flooring to get done that I wanted the steps also. So, there was a delay in the process because he didn't put the order through. Also, during the installation, we had bubbling on two of the landings. I had to get the technicians to come back to repair it. Other than that, the quality and look are fine.

Empire has installed carpet for me the last four times I've done it. They've always been fairly inexpensive and the carpet is of good quality. They did a really good job this last time installing everything. We had a modular couch downstairs and we have a really tight access point. They carried 60 pieces of couch to get it into the living room and stacked it up neatly while they did everything in the basement. The crew was great.

The sales rep from Empire was excellent. The installers also did a super job. They called and they arrived when they said they would and they were really proficient. They didn't mess around. They got the job done and they were out of there. The quality of the work done was excellent.

I gave Empire a call and their guy came out. He was very prepared and he knew exactly what he was doing. He gave me a quote right there on the spot and I bought it. I love my floors. The bedrooms looks fantastic and the carpet is soft. Also, it wasn't expensive, which was the best part. I'll be calling back soon for the master bedroom.

The installation was great. We like the carpet. The guys have been here before, and they're a good group. We usually go with Empire Today. I don't even ask anybody else. Our experience with them has always been very good. The quality is good, and the guys they have doing the installation are exceptional.

The rep from Empire Today was quick and efficient. I got some carpet and it’s great.

Empire put some carpet down in three rooms for me. They did a good job, and the carpet is good too. If I had something to do again, I would use them again.

The carpet installation was wonderful. The quality is very good. It exceeded my expectations. The installers were amazing. I’m very happy.

My sister recommended Empire Today to me. The rep who came to measure and give us samples was very nice. The installation took less time than I thought it would. I like the carpet. It's white and easy to clean. It's soft. I also like the tile. It matches the kitchen very well. I'm very happy with the results.

Empire Today's rep was the point and willing to work with me. Also, the installation is good. But there are a few spots where when I step on them, they stick up a bit. There's some floating going on. Other than that, installers were very fast. And I like my laminate flooring.

I was 100% happy with Empire Today. The sales rep was a sweetheart. I have two little dogs. They wouldn't leave her alone. She was so good with them. She was very professional, but friendly, which means a lot to me because anybody can be professional. She told me the different options. The installation team was awesome. It was three young men. I couldn't believe how fast they got it done. I had my living room, hallway, and the stairs going up and down done. I was all expected to camp out downstairs for the day but it was under two and a half hours. They cleaned up and left me the extra carpeting. My son just bought a new home and I highly recommended Empire Today to him. He's a very picky person and he couldn't believe my carpeting. He was very impressed with it.

My floors needed to be done so bad. I saw that Empire Today were having sales and I wanted someone to come in and give me an estimate, which the gentleman did. His truck said Luna and that was surprising because I thought it would have said Empire Today on the truck, but that wasn't mentioned. So, when he came to the door, I I asked if he was from the Empire Today and he said yes. So, I let him come on in. I saw some flooring that I liked that he showed me a sample flooring and it turned out wonderful. I love it.

I had carpets installed in the bedroom and the office. The sales rep that I worked with was the very polite and courteous. He seemed to have gone out of his way to help me get a deal within my budget. He was really terrific. It was a good deal. On installation day, the guys came over and they did a phenomenal job of moving large furniture out of the rooms and putting them back neatly, exactly where they found them and hooking up my printer again. They were good.

I had some problems, but Empire Today resolved them to my satisfaction. The salesperson brought some samples, which was fine, but what got put in was not the carpet I got. I had to go to the high level of management. The installation went all right, but a week later, the carpet came off the tacking. So, they sent the installer out to do a repair, and he tried to blame my dog for it. But I have an 8-pound Yorkie. He isn't capable nor does she dig up the carpet. Everything else was okay.

I had carpets and I had two pets, so I was trying to make my home more pet-friendly. I got waterproof flooring from Empire Today and it looks like wood. When I bought it, there was some confusion because when the rep quoted me the first price, it was higher than I thought it would be. So, I thought I couldn't get what I wanted done. There was a business discount that I didn't get offered, so I ended up getting less than I thought.

Louie came in the house and by the time he left, he had sold me almost $4,000 worth of carpet. He came in with the right price. He was able to make it work for me financially. I got the Ink Spot. I'm an old hippie so my house is Aqua and orange and teal, so it’s really complemented the colors. So far, everything's good. The installers were great. The guy that did the bathroom had to do a little bit prep work on the underlayment under the tile to make what I wanted work, and he was able to do that and made it look really nice.

The salesperson representing Empire was very good. He came out on time, and they gave me what I felt was a very good price. So, I went with Empire based on that. I was in the middle of doing renovations to the house. I had a lot of delays because the carpet was gonna be one of the last things I was gonna put in. So, Empire was very good about that. I had to postpone the installation three times at least, and they were really accommodating on my installation date.

A very kind gentleman from Empire Today came to my home and brought samples. He went over each particular sample card that he brought and though I could have used a few more, I picked out what I wanted. Then, I had the the carpet has been installed in three rooms and the installers were in and out fairly quickly. I'm happy with the carpeting and it was an improvement from what I had.

I had a kitchen floor done. It was excellent.

I had to have my carpets replaced and so I had the guy come out for the quote, and the price was really good. I was looking for something least expensive because my budget was very, very tiny. But I liked the selection. It was a good selection. The carpet was installed in the stairs and the upstairs, which are two bedrooms and a little hallway. On the installation day, the only thing I wasn't crazy about was they didn't give me a time, either in the morning or afternoon. They just said, “Anywhere from eight o'clock in the morning until eight o'clock at night.”

Three guys came for the installation. I had a bump in the floor and they flattened it as much as they could and put everything in. In the end, they did a really good job. I like the quality of the carpet. It's for my granddaughter's room and it really seems to be sturdy and durable.

The rep I worked with was very knowledgeable. He helped me out really well. I bought laminate that looks like hardwood floor. The installers were really good. With the flooring, it's easier to keep clean and find dog hair.

We had flooring installed in the living room and the hallway. I was impressed because it was very easy. I didn't have to leave my home. They brought the product here and the installation was done in an hour. The installers were clean and polite. They went above and beyond and I couldn't ask for any more. It was perfect. The flooring is beautiful and I definitely recommend Empire.

I had floors done and the customer service rep was very nice. She came to the house and showed me what I wanted to see. She laid it out and showed me different brands. I picked the one I liked but when everything was done, it was very dull. But it's fine now. I got my furniture in and everything looks great. Go with Empire. They were very reliable and reasonable.

Empire Today has great customer service and quality work. The rep was very helpful, knowledgeable and super polite. I had carpet installed in just one room this last time and the installation was extremely easy. It took 2.5 hours, including removal of the old and putting everything back in place.

The rep explained things to us, gave us prices and options. The installer was in and out in two and a half to three hours. The flooring was done well. I love it. It's very easy to clean.

We got the vinyl flooring in the kitchen and dining area. Empire Today's rep showed us the different brands of the flooring. And we were trying to match the other flooring in the house. He had that. The installer called, said he was on his way. He got here and he installed the flooring. It was done by 3:00. He was very respectful and it looks great. We have already been telling everybody how quick it was. Because we thought we would have to wait. It was right around Christmas time. I said I would love to have my floor before that. He came in on Saturday and said, "Tuesday, I can have someone out." Wow.

Empire's salesperson was very engaging. She had a nice demeanor and was very clear, not too pushy. We were very comfortable with talking to her. After she answered our questions and explained the product, we decided that we were going to move forward. She then brought the installers in. They were great. We got out of their way and watched them work. And they were really very professional. They were not rushing, but they were very expedient. At the bottom of our stairs, we have a runner that goes up the stairs and the hallway runs underneath the bottom of the stairs. So they had to remove a fixture there in order to install the plank. That fixture recently came apart and I don't know if they're going to come back out and fix it, or if they can or not. But when they finished uninstalling it, they said they would put it back and when they did, it didn't stick. That was four weeks ago.

I purchased $7000 worth of carpet from this company, and it was the worst experience of my life. After six months of having our carpet, it looked like it had been here for 16 years. An inspector came to our house on December 28 and stated that our carpet needed a total replacement, I’ve called 19 times and have not got a callback one time. They will not let me speak to management, they will not send anybody back out, it has just been horrible. I recommend that nobody uses this company!

We got laminate flooring that looks like wood installed in the bathroom and it looks great. I'd tell others to go with them because the cost and service were good.

Their sales rep was very upfront and honest about the process, the cost, and the materials. There was a fee that I wasn't expecting but I don't believe the sales person could have forecasted that. But he mentioned at one point that in the event something weird is with my floor, there might be other costs. We had luxury vinyl installed in three bedrooms and some stairs and they were able to do it all on the same day. I'm happy, although there are a couple minor issues that I hope don't become bigger issues.

I had hardwoods installed in a bedroom in May 2022. Also purchased extended warranty. Floors began separating from the wall within a few months of install. It took countless calls and weeks to reach anyone and finally have them come out and assess the situation. Another several weeks to scheduling repair. Floors are separating again! They cut the boards too short but instead of fixing properly they just rigged them back together with glue and assured us it wouldn’t separate again. I’m extremely disappointed with the workmanship and customer service of this company. They do not stand behind their product or quality of installation.

I like the flooring a lot. It seemed like the installation went pretty easy for the guy that put it in. He was a very sweet kid and he cleaned up and put back everything. It was really good.

I bought the laminate hardwood from Empire Today and their staff has been very personable, which is helpful. The installer was great. He called before he came and was there right at the beginning of the morning. He was easy to work with and able to do a little bit to help with some creaking in the floor as well. I wish the area had been left a little bit cleaner when he left, but all things considered, it was a one-man crew that day because they were short-staffed and he did a phenomenal job. The quality of the flooring has been wonderful so far, but the entirety of the install is not yet finished and I'm still waiting for Empire's rep to come for my next install.

The sales guy of Empire was really good. The installers were really good and knowledgeable as well. What I didn't like was that they said that they could do the linoleum on the bathroom flooring, but they ended up not being able to do it. But they apologized and refunded the money. I also love the carpet, the feel, the padding and the smell.

The sales rep was very thorough. He knew what he was talking about and told us what our choices were. He brought a bunch of stuff from his car and we picked the color. He said this was the more durable one and stain resistant. There were three guys during the installation and they were done in under two hours. They were superb. They knew what they were doing. They were quick, efficient, very polite. The carpeting keeps the floors a lot warmer. It's nice to get out of bed and not freeze when you walk down the hall to the kitchen.

Empire Today is one of the more affordable options and the team was great to work with. The rep was nice. She didn't mind my kids following her around the whole time. She was thorough and fast. She showed me a bunch of options and helped me pick what would go with my house and my vision. The two men for the installation were very kind. My whole house was in my kitchen so they had to work around that. They did a great job. I was shocked at how fast they got done. The carpet was installed flawlessly. They walked around and looked at all the edges. The carpet is nice and soft. It's a good fit for us. It feels more homey.

Everything went great when I reached out to Empire. It was smooth and fast and it was exactly what I needed. I needed carpet within two days for open house and the installation was awesome. The installers showed up first thing in the morning and they were super friendly and efficient.

The bottom line is that I wish all companies were run like this! I did a lot of research on flooring. I got a lot of samples and went to several stores. None of them compare to the quality of service I received from Empire Today. It was easy to make the appointment. The sales rep, Zeb, was very professional and knowledgeable. The same can be said of the installer, Chris. The company goes out of its way to help. The product is excellent quality. In this day and age, this kind of corporate behavior is unheard of. I am very happy to give them 5 stars. Wish I could give them 10.

My parents have used Empire Today in the past. They recommended them. I like their next-day delivery too. Moving into a new place, I needed the carpet down right away. They installed carpeting. Communication was great. There were never any issues. The installation gentlemen came in and were very professional. They were able to do everything that needed to be done. It was quick and easy. Everything looks good right now with the carpet. We're happy with it.

The Empire Today sales rep was good. They were having a sale and he explained to me everything about it. He showed me different styles and different colors for both the carpet and the flooring. There was plenty to choose from. He showed me the prices to the cheapest. I went middle of the road 'cause I don't plan on being there forever, but I don't want something that isn't waterproof. I chose what I wanted, and we went forward. I had carpet replaced on the stairs then the plank put in both bedrooms, hallway, and living room.

Everything was presented well. They knew what they were talking about and didn't waste my time. I was impressed with the installation team. There was a language barrier but they were very skillful in what they did. It was a quick and easy experience with Empire Today.

We have/had tiled flooring throughout our house. We were interested in looking to see if vinyl flooring could be put on top of our tiles without damaging our tiles with glue or cement. The salesperson said yes and told us that a self leveling pad would be placed underneath our floors. This was however not the case. The installers put cement on the tiles and that without covering the grout joints completely. If that is supposed to keep the grout joints from coming through, we will have grout joints In the future coming through. As a "water barrier" they used a thin, clear sheet of plastic. After the installation I noticed 3 scratches immediately which I pointed out to the installers and they said they were easily removable and wiped one scratch with a wet cloth....and left.

The sales rep was on time when he came out and there was a pretty good selection. We picked out the material and then he went through the pricing. I decided it was what I wanted so we set up the appointment. On installation day, there were two guys and they were very helpful and very nice. They worked really hard and they were done in a couple hours. The quality of work was very good. I really looked at the flooring before they left and it looks great.

The sales rep was professional and he knew what he was talking about. Then, they came and took a measurement of the area, but they weren't able to give me a quote at the time because the guy's electronic device wasn't working correctly. He said they were gonna send it back to me. The installation was quick and the work they did was good. My favorite was the way they outlined the stairs.

Empire has to be the worst company I have ever dealt with. Our sales rep showed up on time, made the process easy and told us not to worry about anything - great! Turns out he never notified Empire or the installers that we have a fireplace in the room for the new flooring. Come install day, the installers tell us they can't do this. We are now left calling our sales rep and Empire directly to get someone back in here to finish the floor/molding around our fireplace. Empire seems like they are so sorry and will fix this situation right away.

The guy that came and gave the bid was very knowledgeable. He also brought samples, so we got everything picked out right away the first day. The people that came to do the work were on time and professional, and we were satisfied with the final product. Call Empire Today.

I had laminate flooring installed, and the crew was perfect. They showed up on time, were very respectful and got it done quickly. The flooring is a little slippery, and I didn't know that going in, but I love the way it looks.

We got an addition with the master bath, walk-in closet, and a bathroom. We just had the subfloor, so the new floor went there. We got a tile composite for the bathroom, then we got an engineered hardwood as well. Installation was mostly good, but part of it sucks. The guys Empire Today sent didn't understand how to cut some of the moldings, so there were some big gaps. They were quick, but there are some parts where it's definitely not flat. They didn't link them up that great, and there's nothing I can do about it now. Also, they must have dropped a tool while they were doing the flooring. There's a gouge in one part of the floor where the wood come up, so I'm gonna have to sand that down. We got young kids in the house, and I don't want them getting hurt on it. They didn't do an awesome job, but they finished it. We like the quality of the flooring. It's a good product, and the stuff looks great. It's not cheap.

We had carpet and vinyl plank flooring put in. We had our whole house done. Empire Today came here to the house to measure and talk to us about it. They didn't have as much variety, which my husband thought was funny. We ended up with stuff that we were very happy with. The sales representative was great. The only thing is he went on vacation when the installers were actually gonna do the install and there was some prep work that the sales representative hadn't talked to us about that we had to pay additional for.

I used Empire in 2005. I figured they would be able to handle what I was asking them to do, and that's to provide carpeting and to get it down properly. I recently had vinyl flooring put down in my kitchen and dining area. My walls were wood and the floor was wood and they put their white board on the side of the wall to close the seam up between the floor and the wall. I didn't like that.

I bought carpeting from Empire Today and had it installed in six bedrooms. Their rep came to me and showed me different ones. He was very informative, knew what he was speaking about, and everything turned out great. I love my new carpet and it's fairly easy to clean. Just simple vacuuming and it doesn't take much.

The installation team was fabulous. They had to take the old rug and moved everything. There were two men and it took them two hours. They worked together. I like the color of the rug.

Empire has variety of options. I went with a 20-year carpet. It's carpet for three rooms, a living room and two bedrooms. The installation, on a scale of 1 to 10, was a 10. The installers answered all my questions. They were prompt and efficient. The representative who sold the carpet was very informative and detailed. There were no questions left unanswered. I couldn't have asked for a better experience.

I've always used Empire. They give you the best quality for the best price. That's what makes the difference with everybody else that I looked at. I am very happy with Empire. They're the only people I would choose. I had carpet recently installed. They did a good job. The people were fantastic.

I had some other people give me bids on flooring options, and Empire Today had the best price. The turnaround time on getting the installation done was very good. The guys that did the carpet did an amazing job. They were in, they were out. But the second crew that came in to do the vinyl plank flooring didn't get it done in one day. They said that they would have to come back another day and finish up the bathroom. They left a box of eight foot quarter round going across the middle of my living room floor, which they had just done. And they left some trash and some other things in the hall. They came back the next day knowing that they had to remove the toilet to do the flooring.

I was looking for a new flooring. I had carpet I wanted up. I came across Empire Today, and I gave them a call. And when they came in, they brought the sample of the product that happened to be the product that I was interested in, so I purchased it.

I had them install vinyl flooring. The installation went okay but it was dusty. Also, I have to have them come back as there is one spot that's not flat.

I had them install luxury vinyl planking. The installation went well and they took care of clean-up. We're enjoying it so far.

I had Empire Today's laminate wood in my home, and the installation was nice. That's why I keep coming back. This is the third time that Empire has worked for me, and what I love most especially is I don't have to lift any furniture. I just move a bit of things in the way, and they get everything done in one day and fix my place right back. They're good, and I always recommend friends to go to Empire.

They acted quickly when we called. Since COVID, it seems like I have to wait forever for stuff to take place. We just got a fence installed. We started in the first week of October and we didn't get the fence installed until the end of December. Other than that, the techs did the work within a week's time. It was done excellently. The guy positioned all the stuff and where we wanted it back after the floor was complete. The quality of work is very nice. Everybody who comes in comments on the visual appeal.

I went to other places and Empire Today could install the carpet faster. It seems to be holding up good so far.

I had carpeting put in my living room, into three bedrooms and a hallway. The installation went great. The reps arrived on time and they were in the window they said they were gonna stay in and work. They were very professional and friendly. The quality of the new flooring is good. People should try Empire out.

They were very cooperative. The gentleman from Empire who serviced me and did the quote was very knowledgeable and I appreciated his input. I purchased laminate, followed by carpet. The installation went extremely well. They sent a two-man crew out. They arrived a little early. They stayed for almost five hours and they got the job completely done, moving furniture around, and they were very respectful of my furniture and the stuff that was up there. The promises they made and when to start and the quality of the products were what was said. The only thing that I thought was a little bit on a negative was, they didn't really do much of a breakdown when there was a sale. As far as being forthright and understanding how they came to that price, it was a little bit clouded.

The sales rep from Empire Today was wonderful, very personable and had lots of information. But the installation was incredibly slow. We did commercial-grade, luxury vinyl in three bedrooms and both gentlemen were considerably older and appeared to have difficulty carrying the product. It took three days to get three bedrooms done. But once it was finished, the flooring was beautiful. We definitely picked the right product. It looked great. We have very specific needs. I have children in wheelchairs and the rep was able to recommend the right product knowing what we needed. I've given his information and referred him to other people as well.

I had carpet in our hallway and in our stairs installed by Empire Today. We had flooring done thrice in this house. Joshua came out two of the three. He was informative, called first, let us know he was on his way, came out with a bunch of products, laid them all out so we can see what they would look like in the area itself, went over everything, went over pricing and showed us what was gonna be more expensive. For the stairs, in the closet, it was carpet. Then for the rest, it was LVP flooring. I love the quality.

Everything was excellent with Empire. The rep was thorough and showed me everything. I knew what I wanted but didn't know the coloring. She provided me with a ton of products and I picked from the options that were given to me. I got the softwood flooring in my living room and dining room. The installers called me around 10:00 a.m. They were on their way. I met the two greeters at the door. They walked through our house to see the area that they would work on. They said, “Everything looks good. We'll start ripping up the carpet.” They finished around 7:00 p.m. that night. The work was above my expectations. I didn't expect it to look that great. My family was shocked how it came out. I would tell others to go with Empire. They're professional and fast. Everything was done within a week and you won't regret the quality.

The salesman that came to my house with samples was great. Very nice. Answered all my questions. I asked if the installers would help me paint the concrete slab before putting down the flooring? Oh yeah, of course, he said. They did not help, in fact, they said they only had so much time to do the installation. So I didn't get to seal the concrete. And they put my new flooring down on my wet kitchen floor. I didn't realize my water heater was leaking and they didn't say anything about it to me. I didn't realize it until about a week later. I was also told they would take away the old carpet & laminate. They did not. Over a year later, it's still in the back of my Truck because you can't just dump it anywhere. And when you tell them you don't really like the color. It's too dark. You get the run around. This cost me a ton of money, and I'm not happy.

We had laminate floors put in our kitchen and living room in July of 2021. In January of 2023 some of the flooring is peeling back. We have called Empire and was told to send pictures and then that it would cost $320 for repairs. "What about the lifetime warranty?" That's from the manufacturer. Empire's is only 1 year. We call the manufacturer and was told that Empire must submit the claim. We call Empire back and was told that they don't submit claims. SOMEONE is responsible for this faulty flooring! They take advantage of the elderly!!

Empire review. I am ONLY writing this review to save others from the hassle and nonsense we had to experience when we decided to hire Empire! Let me assure you that I don’t like writing reviews and I am not one to enjoy taking people’s time to listen/read my jabber. But this I need to share for the greater good! First of all, I am not competitor of Empire. I am a pain management physician. As such I didn’t want to allocate so much to learn about construction because I am very busy. But fortunately I had the pleasure (applying heavy loads of sarcasm) of doing hours of research because of the incompetence of people that they sent out that boldly claim to be professionals. This company and these “professionals” have been anything but professional.

Found Empire Today online, called representative for free estimate. Our representative was Leslie who came out right away. She was very knowledgeable and personable. We ended up having Empire replace our foyer three days later. Started out looking good but went into a dive when it came to the trim work. Alex the lead installer was very good and his work ethics were impressive. He worked non stop for ten hours the first day but the trim work was not to our satisfaction. He was also short of materials that got screwed up somewhere in their system. When Alex came back yesterday he had four helpers that didn’t speak English which disturbed us. Alex was the only one that spoke English out of five people total.

A representative from Empire Today came out and he placed the order for laminate hardwood flooring for us. Since everything in our house has the stained wood molding, he put down white as far as the quarter round molding. But when the installer came out, he didn't show me the quarter round. He showed me the flooring and I told him that was it. Then he put it down, and he also put down the white, which didn't match at all. So, I called Empire and it took at least a month before the installer came back and corrected it. We had it put down the Friday before Thanksgiving week, so I was expecting that I'd have it all done for Thanksgiving. But then it was the week before Christmas before it was fixed.

Empire Today did carpeting in a bedroom. The rep came to my house and the carpet was installed the next day. He was very nice.

We had Empire Today install laminate in the kitchen, linoleum in the kitchen and in the bedroom and master bedroom and bath. They also did the luxury vinyl in part of the living room and hallway, which was horrible. The crew came out and pulled the pieces up, put it back down and used paint thinner to remove all the glue they got all over it. The pieces are coming back up again and the finish is gone. They are supposed to come back out again on Thursday. We're not happy and we don't want the same crew out. I told the rep that we’re gonna pay somebody to refinish the floor and she said it has to be ripped up. I said that the installers are not going to work in an empty house anymore because we had to move in. I don't want to pay for the flooring. It was paid on the card, and I called the credit card company and I'm disputing the payment. For all I care, they can come and rip it up.

On 11/19/2022, this company installed carpeting. They installed a lower grade padding (number 6 vs number 8) than what we paid for, and the seam was so poorly done that it was bunched up and uneven. There is also a defect in another area of the carpeting with a line running through it. Two different installers came back out to try to fix the seam but were not able to do so and both confirmed the padding was the lower grade padding. The last installer then tried to tell us that the seam was actually a defect in the carpeting as well. The last installer took pictures and advised us he would send to the appropriate people for a solution. We have the company's customer service representative contact us on 3 separate occasions requesting different pictures from us. They claim their installer never gave them the pictures or information that he took when he was here.

We wanted something durable, pet-resistant and something that looked nice and quality. The salesman had a decent amount of samples and we did laminate flooring in the kitchen and most of the living areas, and carpet in the bedroom. The color is my favorite feature and the flooring and the carpet match nicely together. The reps helped us make that decision, so it was good.

I purchased pre-finished hardwood floors from Empire. The workmanship was good. The product was exactly what I wanted, was exactly what they showed me with the in-house sales visit, and everything was fine. The communication was good, I was getting text and email messages regularly reminding me of the date of installation and then when they would be there. The other thing that was very good was I wound up having to change the flooring installation date a day and a half before the installation. I had a death in the family. There was absolutely no problem changing it with no questions asked. I appreciated that.

The salespeople of Empire that came out were excellent. I'm terrible at making decisions on what I really need and want. I told her what I was looking for and she helped me make the decisions about things for the flooring and I've been very happy with it. She mentioned some carpet that was on sale and that I could have the living room hallway replaced with that for a fair amount of money. I went for it. She just helped all the way around.

I got laminate wood floors from Empire Today. I love the quality. It's great. The lady that came out to give me an estimate was super nice and helpful with helping me make decisions. Everybody with scheduling was also awesome. Then, the guys came in and got straight to work. It was a good experience, overall.

I got some laminate flooring from Empire Today and it was installed pretty much in the entire house except for the kitchen area. The cost was slightly more expensive than the one I compared it to, but the service and explanation of everything as well as the products were so much better that I went with Empire. Their sales rep explained everything, answered every question, and gave us all the options we could consider in what we were after. He was was super nice, very personable, and extremely patient.

I called Empire and they came out to my house. They brought products out and I picked what I wanted. I got the cheapest carpet they had and I'm not too happy with it. When you walk on it, it leaves marks so it always looks dirty. The wood flooring is good though. The installation team was very friendly and professional.

We're satisfied with Empire. Their rep was great. She was very thorough. She showed us the highest to the low grades on the carpets. Installation was good. The guys came. They were on time and they called before they came. They handled their business.

Empire's sales rep showed us what he had. We picked out what we wanted. I had carpet done in one bedroom and wood flooring in the other bedroom. The installation took not even one day on the carpet. The man showed up late and he didn't have a helper. So, I’d have to move the rest of the stuff around and whatever else he needed, but he was only here for about two and a half hours. The wood floor took about half a day. It was all good except the gentleman that installed it glued it down. Then he took a rag and wiped it up but he also wiped it across some more of the floor. So, we had to have a gentleman come back down. We told him we had replaced some floor, but he managed to clean it and made my wife happy. I like that the color of the new flooring matched the furnitures that we're trying to match.

I got the floors in the bathroom, living room, and bedroom from Empire Today and so far, I like them. On the bathroom, I had to call the installers back. They left some cracks on the wall I didn't like, so they came back to fix that.

I was very happy with Empire. The installation didn’t took very long and the guy was very friendly. The outcome was good. I love it.

I had Empire Today do carpeting in a few rooms of my house. Customer service was fantastic. They were very knowledgeable, professional, and pleasant to deal with. The installers were the same. They came when they said they would and they were quick. They didn't leave a mess behind as well.

When looking for flooring, I wanted to be able to move the furniture around without scratching the floor. The floor being water-resistant was important too because I'm on the first floor. Empire's price was competitive and the timing was a factor in my going with them because they were gonna start sooner. The installation was performed in the living room and it was all one straight run to the dining area, the kitchen, and the front hall. The initial investment I got was to lay the flooring over the existing flooring. When we found out there were actually two layers of existing flooring, that went out the window and they had to factor in removing the two layers. The salesman gave me a higher price but he had to get it by the office. An installation team showed up on a Saturday morning and the sales guy could not be reached. The office gal wasn't ready to okay the price.

We got a white and black flooring that was put in the kitchen. I liked the Empire rep that we worked with then for the installation, the techs came at 8:00 AM and left at 2:00 in the afternoon. The quality of work was excellent and I liked the speed of the installation. But my wife doesn't like the pattern. When she walked into the kitchen, she said it was like a crime scene where they've drawn the figure on the ground. I'm happy we got to this point though we did not really get what we were looking for. What we wanted was a flooring with black and white squares but Empire didn't offer those to us. And after repeatedly asking, they said it was not available. For a company that's nationwide, I couldn't believe they couldn't give us black and white squares. So I was unimpressed with their selection.

We had Empire a few years ago and they did an upstairs bedroom and the bathroom. They carpeted those, and they were just here recently and carpeted the kitchen. The Empire sales agent was great. He was friendly, informative, knew the product and was able to recommend what we might want. I had originally asked for flooring and at the last minute, I asked him to bring carpet samples. So, he brought carpet samples and we ended up with the carpet. The Berber worked out very well.

Empire did laminate flooring in three bedrooms. We had our living room, dining room, and kitchen done by Empire a few years before this. The two guys did an excellent job of putting everything in for the three bedrooms. But it wasn't as neat as when the first guys did it.

We had our downstairs completely recarpeted. The reps we had were very good and the installation was excellent. We really love the quality of the carpet and if a friend asked me about going with Empire, I'd tell them to do it.

I had laminate flooring installed in my bedroom, the hallway, the dining area, the kitchen, and two bathrooms. I love it. Empire did a professional job in every regard. I really liked the rep that I dealt with. She came and did the measurements. She was conscientious about getting all the information that she needed to get to close this deal.

Empire did offer the ability to help move our furniture, which me and my husband are not able to do. Installation was great. I didn't have any problems. I realized that the gentlemen that came were subs but they were very friendly. They worked hard all day. They kept at it. They did an excellent job. They cleaned up afterwards, had me sign my paperwork at the end and explained to me. They were very courteous.

I decided to go with Empire because of their product availability and choices and quality, but primarily because of the financing deals available. They gave me a one-year, no interest deal. Everything was very good. The sales rep that I worked with was great. She was extremely helpful at figuring out what I wanted to do, and she helped me pick out the right color and plan it all. When the installers came, they worked very quickly and efficiently. They did a great job. I would certainly use Empire again. I would certainly recommend them.

Empire had a pretty good price, including installation. They installed a luxury vinyl plank in our home in Hickory Oak Anise. That went pretty smoothly. The crew came in and they were done in one day. That was awesome. We love the flooring.

I liked the price that Empire had. Working with them was very nice and they did an excellent job installing carpet in the bedroom. This was for a condo that we have. I'd recommend Empire.

The representative I spoke to on the phone was very good, and the representative who came was really wonderful. The workers were very good as well. The only complaint I have with them is their color selection. I compared them to another company, and they said Empire's color selection is limited, but I didn't think it was that limited. I wouldn't have had Empire come had I known it was all neutral, and grays too.

We own a construction company and Empire does a lot of our carpeting for our spec homes. We've had really good service with them and it made sense to go with them again. I had carpeting installed on the entire 2nd floor and staircase and the installer did a great job. He knew what he was doing and kept me informed. If there was any questions I had, he answered him right away and he was very professional.

We were dealing with a small floor company up here, but they did a lousy job. Empire did my living room and stairs for me before, so I called them back and the experience was great. They had my kitchen, dining room, and hallway tile put down. The flooring makes the house look so much better, bigger, and we couldn't be happier.

I had carpet and LVP installed in my home. Was expecting top notch install because of the amount I paid and the way Empire talks so highly of their installers. Let’s start with the fact that the single installer that showed up didn’t speak any English. And since he was alone rushed to get the kitchen LVP done and carpet. Didn’t have the right tools. He even asked to borrow mine. Carpet continues to peel up at the seams. Kitchen LVP quarter round isn’t installed correctly. The same installer came back three times already and can’t fix it. They don’t know what they are doing.

The fella that came out from Empire was very knowledgeable and I really appreciate all the help he gave me. I had a floor put in the kitchen in the hall and new carpeting in the front room. The flooring was a plank, which is the more expensive one, and it turned out beautiful. Empire was very efficient. Then, I got good carpeting. I have animals and they did a good job putting that in, too. I'm very pleased with their work.

I had LVP flooring installed on the main floor of my home in February 2021 at a cost of $15,000. Less than two years later it is starting to come up in multiple places. Empire wants $150 just to come and look at the issues. I called on 12/2/22 to try and speak with a manager. The women I spoke to was trying to help but she could not reach a manager. She told me she left a detailed message for the manager and I would get a call in 24 business hours or less. As of today 12/8/22 I have not been called or helped. We are on a fixed income and refinanced our home to pay for these floors which the salesman said would last our lifetime. DO NOT FALL FOR THE SALES PITCH!!! STAY AWAY from this company.

I've done great with Empire. They've done an excellent job. I had them install laminated wood flooring in the whole upstairs of my house. The whole team came in and didn't fool around. They just steadily worked and got it all done for me. The flooring is better than what I thought.

We had somebody come in and sell us the flooring that we had asked for. We were going for laminate flooring. The people ripped up our old carpet and found that there was asbestos on there. They said, "You only have two options, which is you could get carpeting put on it or you have to hire a company. But you can't get the flooring you want." We were forced into getting carpet, even though specifically when we brought in the salesperson, we told them we were doing it specifically to get rid of carpeting. At that point, the installers that ripped up the old carpeting had not put it back down and basically had screwed us with that.

The sales rep was a good dude and explained the whole process. The installer's work ethic was unbelievable. One guy did it all including moving all the furniture. Everything was very nice and perfectly done. He had little sliders to slide things around where he needed to get things out of his way. I was very impressed. He did a nice job. We even did the stairway down to the downstairs too and he did that perfectly.

Empire Today was late getting to the rental property. They also seemed to be slow-moving to get started. But once they got started, they seemed to be okay.

The Empire Today representative who came out initially was amazing. He was very friendly, forthcoming, specific, what would be done, and who would be here to do it. The installer did a good job. I like the quality. But it took over eight hours. The gentleman didn't come until after 2:00 in the afternoon. So, he didn't leave my house until after 10 o'clock at night. It should have been a two-man job. He didn't have a working vacuum cleaner, so when he left, everything was a mess. So, he was up until after 11 o'clock vacuuming.

We had three rooms done. The rep was informative, gave us lots of options, and prompt. The installers were very clean and efficient. It's a very good experience. We're very happy.

We had appliances put in and the sales guy was great. Got along with him awesome. It was quick and we had plenty of selection. We had a second appointment where Empire Today had to remove ramps underneath the carpet. I called them and the salesman said, "If you need those pulled out, just let us know." We have a buyer for the house and they want it pulled out. So, the entryway was up a bit. That was the tile entryway. So, it will go into the hallway to the bedroom, and entering the living room, we had some ramps underneath there. It was a good experience and the whole install was great. It was a good value.

Dealing with this company has been an absolute nightmare. If I could give them 0 stars I would. They first would not provide us with an official quote for our insurance company without us entering into a "non-binding" contract. We finally got an installation date scheduled for a Wednesday. On the day of the installation we received a call at 10:30 am stating that there was a "material shortage" and that our carpets would not be installed that day.

I bought vinyl flooring and carpet, and the sales rep was very helpful and informative. I was going with one sort of brand and he helped me pick one that was more available instead of having to wait. For the installation, both the carpet and the flooring were installed in a great amount of timing and I love the work. I'm a carpet person and I've always had carpet. But my son wanted floors and the ones we got are perfect the way they are. It's just the constant sweeping and mopping. Empire Today's reps informed me that you don't want to use harsh chemicals on it, but in the option, you can use Dial soap and water. Other than that, I liked the price range and the availability of the products I purchased from Empire. Plus, the information that was given to me, not only on what would be affordable and useful, but also how to take care of it, was very helpful. I loved everything about it.

The installation of my hardwood floors in the living room, dining room, and a little area took two days. The reps told me certain liquids to put on it and that I don't have to be rough with it. The work was good and I highly recommend Empire Today.

Empire Today is a good company to go with but they all don't finance inhouse. They use other people. Recently, I had light brown floor tile installed in the living room, dining room, and the hallway. The sales rep and installers were professional, friendly, and informative. Three guys came in and they came in the time frame that they were scheduled to come. I mostly stayed in the bedroom while they were out here, so I was out of their way, doing what they do. They did really good and finished in four hours before 2:00.

I had carpet installed in one room and my experience with Empire was so straightforward. The sales rep was pretty good, and the installers were on time and professional.

We had Empire come out in 2020 to install Marbella floor tile in our kitchen and foyer. Install was great and we have no complaints about that. However, a little over two years later, a single tile is peeling up around the edges. I contacted Empire and they told me it was out of their warranty period but that they could come out for $185 to give me an estimate for repair. I looked on their website and the manufacturer has a limited lifetime warranty on defects. When I contacted them back, they said they could "relay my issue to the manufacturer" if I like. However, they would still have to charge me $185 to come out and "assess" the damage and relay to the manufacturer. Wait? What? I have to PAY to have a lifetime warranty item repaired? What kind of scam is this?

I got vinyl flooring in four bedrooms. The installer came in by himself at first, but then his buddy came in and helped him. But he was an amazing gentleman by himself. He did a great job. He talked to me and explained things about the flooring of the house. It was a great day. I got a really nice dark gray color floor and I love it. It has very, very good quality.

On October 7, 2022, I met with the carpet consultant to purchase carpet to two rooms and to repair the squeaky floors. I told him first that the floors were squeaky and that it was the major reason that I am ordering new carpet. I asked him to check both rooms and he assured me that the company can fix the squeaks by putting some screws in the loose boards. So I ordered some very expensive carpet and padding, which cost me a total of $3,698.08.

I had some laminate put in in my master bedroom and carpet put in in my guest bedrooms and living room. The installation went very well. But leading up to the installation and getting people to show up when they said they were was pretty problematic. Also, the guy who put in my flooring was pretty abusive toward his assistant and I was pretty uncomfortable with that. But the workmanship was very good. The quality of the flooring is great. I love it.

We had luxury vinyl plank flooring and carpet installed by Empire Today. We had some glitches along the way. I am getting ready to call Empire to come back out because it was a bigger room, so it had to be seamed. The seam is visible. It's right in the middle of the floor. They've got to make that right. It’s horrible looking in and of itself there. When we were supposed to have the luxury vinyl plank installed, they did not send enough of the product along. So, that was an ordeal because the person that was laying the floor said, “I'm not coming back tomorrow. I'm not finishing this job. I have other jobs I have to go to tomorrow.” So, I wasn't thrilled with that subcontractor.