Empire Today Reviews

Initially, I was not very happy with my experience with Empire Today. The installers came in, started with tearing up the flooring, only to stop and called back to whomever their supervisor was. They didn't have the right selection that had been made. Additionally, they did not have enough product to do the entire project. They only brought enough product to do one small room. Their supervisor called me and said, "We have a problem. We have ceramic tiling in your house. We have to charge you an additional fee for removal of the tile and the backing board.” I told him the salesman knew that I had ceramic tile and backer board in the house that I wanted to have removed. That was one of the reasons I was replacing it with the wood flooring. The installers came in and started tearing up the floor before even addressing that that might be a problem for them.

The installers from Empire weren't tarrying. They came in here and they got the job done and they got out of here in less than eight hours. I was impressed, but I'm seeing some flaws that I need them to come back. It looks like some of the tiles are lifting. They scheduled to come in on Monday to look over what I have a concern about. Other than that, the quality is very good because it's breathtaking. It's rich. It's like a whole new thing. Every time I walk in the door, I feel the floor. It makes my whole house feel like a home. I'm really satisfied with the tile that I was able to pick out. The price is good, too. I've already recommended Empire to other people. Everybody loves the floor when they come in and they wanna know who did it and where I got it from. As far as I'm concerned, I would recommend Empire to anybody.

Empire Today's flooring is expensive. But if you want it done quickly and easily, Empire Today is the way to go. The rep was knowledgeable. This luxury vinyl plank is the newest and greatest. It's what everybody gets today and that's what I wanted. When the Empire people arrived, I was prepared for them. They came in like a whirlwind and got right to work. They moved quickly. But it was a big job. It was a lot of work and I stayed out of their way. I didn't talk to the main worker guy until the last day, and I got to know him a bit and he was a nice guy. Their work looks fantastic. I get compliments on it all the time.

We had luxury vinyl plank from Empire Today installed in two guest rooms. The only other company I was gonna go through was Lowe's because they had done all my other flooring, but I had a personal situation come up. I needed it done quickly, and Empire was out very fast and was able to get the job scheduled quickly. I've been wanting to do this job for years. So, I did a lot of research. I had planned to go with a high-end laminate, which is what I had done on a lot of my flooring but because of some travels that I had done, and visiting new homes with friends and commercial properties, I recognized that the vinyl plank was the thing to do. I have animals. So, I already knew the product I wanted.

Empire Today's rep went over everything and there was no problem. When the installer came, we ran into one little problem. I had to take care of it. But they had no problem coming back after it was dealt with, and the installation went smoothly. There was only one person and he did an excellent job. The flooring is a one-piece vinyl, but it looks like a wood plank. It looks very nice. As far as cleaning-wise, it's a vinyl floor. So, I would just use a damp mop. And as long as I keep up with its maintenance, it should last forever.

Empire Today did a great job. And the guys who did the flooring were professional. It was fast and clean. That's why I kept going with Empire Today for a couple of home projects. And if I would have any additional home projects in the future, I would contact them. People have come over to my home and said a lot of good compliments.

We purchased carpet from Empire Today and our experience was great. We needed it in for company coming for Christmas and it worked great. It was convenient. The sales rep was awesome. He had samples and was very thorough with the process and was very friendly and knowledgeable. The installation team was very neat, clean, and friendly. They were a very nice couple. We love our new carpet. I'd recommend Empire again. When we're ready for more carpet, we're calling them.

Avoid at all costs! They say their costs will not be beaten, but, when we told the sales rep we had a local competitor's price and the sales rep "met the price", the installers came in, and after ripping up some of the carpeting, told us it would cost an extra $1200 to proceed (the same amount the sales rep had to "fight for" with his boss to meet our competitor's price!) We had picked out some wonderful flooring options and we kept being pointed to a similar specific flooring that was the "cheapest" and "best value" and was "going to look great in the house". Well, it doesn't! Did we end up paying the extra $1200. No, but we did pay $1000 after some extremely manipulative tactics used by the installers after they had most of the flooring ripped out.

We had Empire install laminate flooring on every part of our floor in several rooms. We have a three-bedroom home, and it included kitchen, bathroom and several closets. So, it was a lot. It took the people who came in two days to do the job. There were about five of them. I love them. They were great. They were very clean and they got the job done as well. They came in on the fly and said, “Okay. We realize you have dips here, dips there. And we're going to prop stuff up here. We’re going to cut it off here and go a different direction.”

We got vinyl plank flooring from Empire Today on our entire 800-square-foot house. It is a park model RV with an Arizona Room, and nobody wanted to work on it except for Empire. The salesperson was fine. We knew what we wanted. He just brought a few samples and we said, “Yeah. That's the one right there.” We were getting ready to sell the place, so we wanted it to look good. When the guys came in to do the installation, they had to move a sleeper sofa, chair, dining room, table and chairs, washer, dryer, and a really heavy bed. They moved mirrors, mirror doors, and closet doors. They did all kinds of stuff, and they did a great job. I'd recommend Empire to anybody.

Empire Today gave an estimate and the one thing I didn’t like about them is they always start high and you have to negotiate them down. They came down to the price that they should have but they started $1,500 higher. I already knew that so it was all right. They do a great job. We had the hardwood floors installed in three rooms and the installation went perfectly. The installers were there when they said they were gonna be there. They showed up about 9 o'clock and worked most of the day and got it all done.

I called Empire Today and bought laminate flooring. They had a good price and everything was good at that point. But after the installers left, there are some places I’m not happy with where it seems like the floor is not level. There's something different about different spots on the floor.

The sales rep was very nice, kind, and knowledgeable. Then, the installers showed up when they said they were going to and they got to work. They pointed out some issues and we discussed them and worked out what needed to be done. They took care of it and did a very nice job. We've used Empire before and we requested that they send us a better crew because we had a bad experience the last time and the crew this time was excellent.

The rep from Empire who did the presentation, John, was very honest and open. He was able to save us time by assessing what we really needed and wanted and not trying to talk us into more than we wanted or things that are expensive. He showed us like the low end, the high end, the middle end and tried to show us what we're gonna want and not want. We made our own decisions but he really made it easy to do so. He did a really good job and the cool thing he did was he was able to give us that warranty in a way that didn't seem like it was over the top. It seemed like it was a really good deal and I liked the way he did that.

They did the carpet installation on time in the living room, two bedrooms, and the hallway. This is the second time they installed flooring at my house and the only thing is I missed the information about the guarantee for the carpet the first time so I hope we have a guarantee with this one they just put in. They need to fix it whenever they install a carpet in somebody's house.

My salesman specifically told me to look for the name of the floor covering that we were supposed to have installed on the box before they installed it. The name on the box was not there. There were numbers there, which tells me nothing. And I could not get ahold of my salesman before they started the installation. And they would not start the installation until I paid for it so I’m not sure if what I have installed is what I picked out or not. As far as the carpet goes the installer was very professional, very efficient, did a great job. But again I’m not sure it’s the same color as I want it, I would not recommend Empire to anyone.

Empire's price was fantastic and it was wonderful that our sales guy came all the way out to our house because we live in the sticks. He walked us through all the different steps and really got me exactly what I wanted. Then the installer, Angel, was so helpful and professional. We love our carpet. I bought top of the line carpet, so I expected the quality to be good and I was pleasantly surprised.

We got flooring done in the living room, hallway, and two bedrooms. Empire Today's rep was very down-to-earth and knew exactly what she was talking about. She was relatable. And her sales pitch made us wanna move forward with it immediately. Also, the crew was professional and personable. I was working at home, so I asked if we could do that room last, and they accommodated. And I felt they were done in a decent amount of time. I thought it would take a lot longer. And I appreciated the fact that they took everything with them. All the clean-up, everything went with them. It was excellent. They left everything that I needed to know. And I've already purchased some products in order to take care of it so that it would stay the way it is. My husband and I sat down and said, “Why did we wait so long?” I like how the flooring makes the whole house look. Go for it.

Empire Today's rep came to my house and took measurements. She was able to negotiate the price, the ones we wanted and just go from there. They need extra people so we could get it done faster and not take the whole day. It was just two people. They came down around 9:00 in the morning. And they all turned around at 8:00 p.m.

Empire Today installed the carpeting, and my experience was very easy. However, I had to have them come back because the carpeting in the master bedroom was not packed down from the hallway. They came back, fixed it, and now, everything is great. The quality is good, and I'm satisfied with it. I would recommend Empire Today to anyone.

I'm happy with the job Empire Today did on all my carpet upstairs. I've never had anybody change my carpet because I bought the house new and this was the first time I used somebody to come and install carpet. The installers were on time, and they did a good job. Initially, I wasn't there, but my son was. They were there from 8:00 in the morning, and they took care of everything. When I came home, they were still working on it, then they finished and I checked. The carpet looks really good, and I like it. They feel really soft, and it makes a big difference from the carpet I had before.

Empire Today dealt with the purchase, install, baseboards, and carpet. They organized it all and I didn't have to get multiple people. They had good options, and the guy who came out and did the estimate was easy to work with. He even helped us get it discounted to get a nicer carpet. Also, both installation teams who came out were fantastic.

I went with Empire, and the sales rep was so knowledgeable. He was great. Also, the installers came on time and got to work. There were two people, and they worked and worked. It was incredible. They were done in two hours at the most, and I was very pleased. I had a carpet replaced in my bedroom, then the hallway outside of the bedroom, and the steps going up to the bedroom.

My experience with Lowe's, salespeople, measurement, then last installers. Who were very knowledgeable and aware they respected my home with keeping my stuff covered. They removed all debris from old window and dealt with several issues my 1955 home presents. Don’t know how but in the end they had me smiling and satisfied. I made a right choice.

Floors uneven and carpet keeps coming up and shredding. Called and customer service was rude and I emailed with no response. The lady tried saying my floors were uneven and it's my fault because I moved my couch. The couch was moved due to new furniture which has nothing to do with the floors being cut short or wrong.

2 years after installing brand new flooring our entire floors need replacement due to poor installation and product as determined by the Empire team. Empire is charging us $1000's to fix their errors. We started calling at the 1 year mark with issues. It took just under 3 months for someone to actually come to our home to look at our floors after so many excuses. At that point the installer "fixed" the issue by gluing and nailing floor boards down that were coming up.

Initial install was bad. They came back to fix it. Their fix made it worse. They lied and misinformed us every chance they could so they didn’t have to honor the warranty. Only fixed it after threat of lawsuit and paying $900 for real flooring professionals to come and inspect. Will never use again.

We looked at a couple of local guys but Empire's deal was better and the guy was ready to do it the next day. So, it worked out real nice. He was nice and showed us all the products. He even compared his product to a couple of the ones that other guys were trying to sell us. So that helped us to see the differences between them. He was very informative. He asked if we were able to do it the next day, because he had a crew available. We said, sure and sure enough, they came next day. I had a flooring installed in my kitchen. It's waterproof. It looks like wood. Empire Today did the whole kitchen. They were fast, competitive, and on time.

We had new carpet put in the bedrooms, and the closets within them, and the hallway upstairs. When the individual came out to show us samples and everything like that. He really did everything that he could to try and get us the best price. They were very communicative. They did a pretty decent job. The only thing that I would knock them on a little bit was part of their cleaning. They just pushed some of the trash underneath my couch. But other than that, they did a really good job.

I like the color, the style, and the actual overall look of the flooring. When the installers came, I had simple questions about the flooring and the longevity of the flooring, and they answered them. I was pleased with the fact that after it was put in, the salesperson himself called me back and asked me how satisfied I was with the actual flooring. I told him I was greatly satisfied. We got great service, excellent installation, and overall, great satisfaction from Empire.

We had floors installed in our living room and dining room. The guy that initially came was excellent. He brought samples. He explained everything to us and helped us get through the financing. But the installers didn't do such an excellent job. Empire Today had to have people come back twice to repair what they didn't do. They didn't install the transitions from one room to the next properly. Then there was one area of the floor that they were supposed to build up to make the floor level but they didn't do it.

Because the flooring is guaranteed and warrantied, I went for Empire Today, and everyone was very polite and professional. If I had any questions or if I walked in and was keeping an eye on things, they were all good. I had two bedrooms and a hallway done, and the installers were very clean. When they first came in though, they had a different swatch. I had my own swatch, and I backed it up with them to make sure that they had the right one. They brought in the wrong one, but we got the right one, and I was very happy with the quality.

I had rug and vinyl floors installed by Empire Today. I had Empire in a previous house. I was new to the state, and I really didn't know many people. I trusted the name brand by using them in the past. The cost is a little up there. I was a little disappointed in the cost because back in the day, the prices weren't as bad. But I understand that prices went up, and I wasn't in the mood to shop around.

The salesman was able to explain everything to me and he was polite and understanding. I like the guy. I'd buy a used car from him. That's how good he was. I had vinyl flooring installed and the installers were great people. But somehow in my head I had thought vinyl flooring would be a little harder. I'm not complaining, though. It's easy maintenance.

I was getting rid of the carpet in my home and the rep from Empire came out and gave me an estimate. He was out here in three days after I found them on the internet and the product that I chose online was exactly what he showed me when he brought me out samples. Also, he encouraged me to look at several different brands, not just pick out by color, but to look at several different brands within their website. They didn't try to sway me one way or another.

We had carpet installed in our hallway and on our stairs and a bedroom. The installation was really good. It was a quick install. From the time of meeting with the salesperson to the install, it took a couple of days. It was great. The sales guy was very kind and professional. He sat at my kitchen table and it was very brief. I own a business so customer service is really important. He helped me and it was a good experience. The installation crew was wonderful. They didn't speak English, but they had a phone they were using to type in their communication. I could talk into it too, so they could understand what I was saying. So that was really great. Overall, Empire has good quality product, fast turnaround time, and affordable pricing.

We had Empire Today’s top-of-the-line flooring and when it came in, there was a defect in it. So, they ordered new flooring to replace the defective plank. When the original crew that installed the first time came back, they were mad that they had to rip up the floor. We finally got them to put it back in and it's fine now. But the men put a nick in the bottom of our kitchen cabinet, which we just had the kitchen redone last year. And now, I got a hammer mark on it. When you have a customer who buys the top-of-the-line and it has a manufacturing defect, never send the original crew back out. Because that guy was so mad he had to redo that floor and take the defective pieces out. I had to oversee a lot more because the guy was mad. Otherwise, we love the flooring. We love the quality and the flooring looks beautiful.

I had vinyl plank flooring installed by Empire Today. I liked the flooring and how quickly they could do it. They said it would be done within a week. The salesperson was great. He was very knowledgeable and explained everything very thoroughly. The installers were great too. They were very easy to work with, and worked in my timeframe, so everything ended up being great.

My experience with Empire was wonderful. I had wood flooring installed. The installers were good.

I thought I'd pick a big company like Empire and they'd have quality installers but that wasn't the case. The install wasn't professional like I thought. The quality of the laminate flooring is good but they need to get better installers. With the corners, nothing was really fortified. They just brought up ends together and they left joints open. If I had a really expensive home, I would not pick Empire to do it.

The installers were good and professional. They got to the house at about 10:00 in the morning and they were gone at 6:00 that evening. I couldn't believe they got it all done in one day. Also, they moved furniture and put it back for me. But I ordered so much, there were two different bolts and when they finished one bolt, they went to another and it was slightly different. The carpets didn't match. They had all the bedrooms done and they went through the hallway and noticed that the carpets aren't the same. They said they could rip all it up and come back in a couple of days and reorder but I couldn't do that. The house was already torn up -- every room was empty and we had put stuff everywhere. The manager of the area gave me 500 off but they should have given me a better discount. Other than that, everything was okay.

I like the payment plans with Empire Today. Other providers didn't give me the amount of time I needed to pay the flooring off. But the rep should have given me more options. I was telling him I have a high-traffic in my kitchen area. He could have given me something that was more durable than vinyl. Since it's a high-traffic area, I had problems with the floating floor. It came up. They recently redid it.

The installation was efficient. The vinyl flooring looks good. I would use Empire again.

I had carpet installed in the whole house. They did the job in one day and it was good.

We bought new flooring from Empire Today, and we had it installed in our hallway, foyer, living room, dining room, kitchen, and laundry room. The gentleman who came over was really good. He was really informative. He wasn't pushing anything on us. We went from tile to this new regular flooring, and he was in-depth and explained the difference between all of them. The installation was great. The guys came over and they introduced themselves, and I asked them to come in. They looked around and explained which way the floor was gonna be going and that they would move whatever furniture needed to be moved. They explained how they were gonna be doing the work and where they were gonna start. They were very courteous and very detailed in telling me when they were moving from one room to the other, even though we have an open floor plan.

Our experience with Empire was good, from the gentleman showing us what they had available to the installation. The installation took a little longer than they thought because there were some issues with our concrete pad. But they did a great job, so we were very pleased. We would highly recommend anybody else needing floorings to go through Empire.

Empire Today's rep was awesome. She brought in all the samples, went over the differences, and tried to match up the existing flooring with what was going in the bedroom and the hallway. Four installers came. Two of them went upstairs, the others in the bedroom, and they were done within two hours. Their work looks awesome. Go with Empire Today. They're quality.

I had pre-measured the flooring prior to the salesman coming over. He measured the amount of square footage I needed and it was incorrect. I told him so but he insisted it was correct. I ordered anyway and left it up to them to gather the correct amount. The floor guys came and started the project only to find out that they were 26 square feet short. Also, the there wasn't any transitions ordered. The installers had to leave and find the extra missing flooring and find the correct color transition pieces. The installers did a great job considering the problems. The salespeople need to be better experienced in how to measure the square footage needed.

The installation took half a day. In the end, the installers were rushing around because Empire was calling them and saying that they had to do another installation. Empire doesn’t give them enough time to do their job. I couldn’t understand the installers but they did good work and I recommend them. People should go with Empire Today.

I used Empire Today a few years ago to install new carpeting in my upper level, and I found they did a flawless job. Their prices were good, and the installers were very polite and professional. It was a positive experience the first time. This time, I had my kitchen floor replaced, and the sales rep was very informative and very nice. He came on time and knew what I was looking for. He directed me to things I would need or choices to make. It was very positive. The installers were professional too. They did a beautiful job on the floor. It was another flawless job. I highly recommend Empire Today to anyone who needs new flooring in their houses. I would use them again in a heartbeat.

My experience with Empire Today was great, and I would do it again. Someone came out, and we talked and picked out what I wanted. The techs were good, and they installed the wooden floors in less than a day.

They left the old carpet on my front porch along with the padding after they specifically told me they would take it after complaining that they had to drive 100 miles to get here and that the carpet stunk claiming safety reasons but before that they tried saying I didn't order carpet for the closets when in fact I did after contacting customer service.

The sales rep was very nice, but I didn't like that he didn't explain about there being a certain charge. It was a service agreement, and I called the company, then the sales rep returned my call. He admitted that he didn't talk to me about the charge. I didn't see it on there ‘cause I didn't think that that was something that would be on there. I had the charge removed, and it was fine.

Empire Today did some work for me five years ago, and I liked the workmanship and the material that we chose. So, we went with them again. The wood floor is in two bedrooms. The installers got here at the time they were supposed to, they took the carpeting out, and it was very efficient. There were two men that came and they were very professional. The material is good, holds it up well, and the floors that we did two years ago in the living room are still holding up. By maybe February or March, we're gonna do the other two bedrooms.

The sales guy was fantastic. He was very thorough. He brought in like a million different things for me to choose from and stayed within my price range. It was very quick and efficient. I was very satisfied with the sales guy. But not so much with the installer. He gave me a window of time because I needed to go back out to work. The window was up like an hour and a half earlier than he had so I was a half hour away. So he got a little pissy about that. He had to wait for me to get back home. He was sitting in his truck when I got home, so I went in and looked at the rug by myself, came back out, said thank you, and he said goodbye. So that was a little odd. He had no uniform or name tag to represent Empire. Other than that, the installer did a great job. The quality of the carpet is great. Empire stayed within my budget. So I would definitely refer them.

I remember the commercials being it could be done quickly. That was 20 years ago. If Empire Today was still around and advertising after all this time, I figured I'd give them a call first. The guy came out and was very knowledgeable. He was able to get a discount on a couple of the items to make it affordable to do the whole project within the budget I had. I had carpet put in on the stairs, two sets of stairs. And in two bedrooms, I had laminate. But it was the wood style. Everything happened easily and quickly. And the professionals that came out did a great job.

I've used Empire a couple of years ago to install my dad's hardwood floor and the service was great and it was a quick turnaround. This time, we had carpet put on our stairs and the installers were very fast and professional. I would use Empire again if we had to do another install.

We did the laminate flooring. The installers called to let me know that they were on the way. They did the majority of the installation in one day. But they missed a closet so I called in and then they came back and finished the closet and also handled any complaints that I may have had. They did a good job overall.

Empire Today had the exact material that we needed to match what we had. And the other company did not have the same style and color. That's why we went with Empire. The prices were similar. I purchased a hardwood floor and they were installed in the two bedrooms and a large closet. We had a hiccup the first time. The installers came in, told us the subfloor was not properly level. We had a potential idea but that would not be the case because of the older house. I thought the installers also worked on the subfloors and could potentially just fix it or give us more ideas, but they said they were not allowed. So, that delayed everything for another week.

I like that the sales came out to the house and I didn’t have to go anywhere. I originally bought carpeting and vinyl flooring for my bathroom to replace some damaged carpet and bathroom floor but I only had the carpeting done. They wouldn't do the rest of the flooring because when the installers came out, they had a concern for possible asbestos and I was told that Empire doesn't put flooring down over asbestos. The only disappointing part was I wasn't told until the actual flooring installers came out. That was something that I would have liked to have known ahead of time.

We had carpeting put in throughout our upstairs and the carpeted rooms downstairs, most of them. The install went fine. I was very impressed with the workers. It's not an easy business putting down carpet and I thought they worked very diligently to get it done.

The first time I worked with them, they installed carpeting. The second time, it was vinyl. I've had very good experiences with them.

I had wooden floors done by Empire Today in my living room and my kitchen and one of my bathroom on the bottom floor. When they said they were coming, I thought there were gonna be two guys. It was only one guy that showed up. He didn't do such a great job. He was here from 9:00 to 6:00. He started right here between my mom's room and the little pantry I have. He only did a little piece and that was it. He was there all that time. I feel that someone knows what they're doing wouldn't take that long. I don't think he knew what he was doing.

I've used Empire Today several times and I continue to use them. Installation people are perfect and everything's good. I got new flooring a couple months ago. They installed carpeting on our second floor, and then we had new flooring on our first floor. The sales rep was very good and very knowledgeable. The installer has done all of our work for us. I couldn't say enough nice things about him. He was very polite. We love the new flooring.

My experience with Empire was great. I had carpet installed. The installers were quick, efficient and on time. It took about half a day and it was a big room. I was impressed. I wish it was cheaper, but they were willing to deal with me. They matched the price that I was getting from the box store. I would recommend Empire.

The sales rep of Empire was great. We had carpet in the bedrooms and a basement installed. It's quality stuff. The installers were quick and professional. They took all their trash, cleaned up and did a good clean installation. I'll use Empire again.

I had carpet installed by Empire in my dining room, living room, and den. The sales rep was very good. He was knowledgeable about what he was talking about. He was courteous. He took his time and went over all the products with me. The installers were also very good and nice. I was very pleased with the finished product. I'm enjoying it. I had a good experience.

I had floor carpeting and matting underneath installed by Empire Today in four rooms. The rep was very good, energetic and involved. He told me exactly what carpeting I would need for animals. He was very honest when I picked something out and he said, "Nah, I don't know if I'd do that with an animal." I appreciated that. The installers were fine. They really didn't say very much. They just did their job and they did it at a decent rate. They did a very good job. The new flooring is excellent. I would definitely use them again.

I had some hardwoods installed by Empire in the hallway area of my home in between two bedrooms and a bathroom. One place told me they could do it. I went to LLC. But they were extremely high. They were twice the cost of Empire. The installation went well. The guy was good. It went quickly. Maybe an hour. I was pleased with the flooring. This house was built in 2016. But considering it works very well with the other flooring that was done, so we liked it. It blends in well.

The rep was very informative. He shared different pieces of information with me, and we negotiated on the price. I agreed to what he suggested, and the young man came to install. He wanted information from my check and I didn't understand that. I thought he was asking me for the check before he began the work. That was the only glitch. I'm old-fashioned, and I don't pay anyone before they do the work. When he finally explained he needed the information on the check, then it made sense. He went on and completed the work, and I appreciated it. The hardwood flooring in my bedroom looks wonderful and cleans well. I've cleaned it many times since they've installed it, and it cleans nicely. I'm pleased. Empire Today did a very good job. If I needed work again, I will call them again.

The sales rep as well as the installers were good. I had vinyl plank flooring put in the steps in the living room, the dining room and the hall. We have a split level, and the installers did it while we were downstairs. There was a little confusion because the representative said that they'd come back on Monday and we had plans on Sunday. It was a Saturday when he first came, and the guy who was doing the floors said he didn't know anything about coming back on Monday. He said he had to come back the next day to finish it, which they did. They worked about 10 hours and got it done the next day, which was fine.

We got vinyl tiles for our family room from Empire Today. The quality was a little better but the cost was more expensive as well. However, because we already had another quote from another company and we weren't 100% happy with them, Empire Today matched matched the price. That made us feel really good. Install day was great too. It was a team of three gentlemen, and they were very professional and personable. While other people have their bad days and don't seem happy with the work that they do (even when they're professional and doing the job), the crew that came out was so happy. I got that feeling that they enjoyed what they did. They got here right when they were supposed to, and they knew what they were doing. It was a very positive experience all the way around.

I had Empire Today install carpet in two rooms. I had them do it as a base, and the quality is excellent. Empire Today is a great choice. They definitely met our expectations. It's a great service, and they probably got the best jingle in the world.

Easy, no pressure sales call and installation was done well. The team cleaned up after themselves, which is important In our Hi-Rise building. The installation team was punctual and was careful not to scratch our walls, even though our walk-in closet had difficult angles. The scheduling was delayed a week, but we know every business in Los Angeles is short-handed. We have been enjoying our newly carpeted loft & more importantly, our cats love having a carpeted area in our condo.

I had some issues with my installation. I was trying to work with customer service who was not being very helpful and they have not gotten back to me in a few weeks. I have talked to about 4 different people about my issue and I keep getting passed around.

The installer had to add a piece about 4ft. wide since the roll of carpet is only 12 feet wide. I can see exactly where it is seamed together and I think it is turned the opposite direction, so it appears to be lighter than the 12 foot wide carpet is in the room. I complained to Empire and sent photos. They sent the same install back and of course they thought it was fine. Clipped the seam and heated it, but it is still the same.

I had Empire Today install vinyl flooring in my bedroom, and the whole process was done in less than three days. The lady came to my house, and she was very amiable. She looked at my house and was very complimentary. She went in the bedroom and knew exactly what would work. I didn't even have to look at too many other tiles. She was great, and I loved it. After she put in the order, the installers installed the vinyl flooring within two days, and they got it done within a day. I love Empire Today and I would recommend them to anyone. They were great. The price was very good too.

We had carpet placed on one of our floors in our house. We're gonna get our third floor done, too. We went through Home Depot and Lowe's. We had them to do estimates and we talked with the customer reps and everything. It was more personable with Empire. They came in. They did it at the house and we felt real comfortable. He convinced us that this was the best route. The representative did a pretty good job of selling the product because he convinced us that we chose the right people. So far, we've been happy with our install.

I had laminate floors installed in my home. Working with the rep was nice. I was told it would be a one-day job. But the installers came out on the original day and didn't have all of the equipment needed. There was a piece the tech was missing that connects the stairs to the hallway. Also, the floor wasn't leveled underneath so he needed something to get that done. So, it ended up being a three-day job. Also, the rep told me I wouldn't have to move anything. But when the installers got there, I ended up moving more than what I was expected to. Luckily, they didn't start the original day, so I had a little time to get things moved.

We wanted something similar to what was in the property so the sales rep showed us and said it was perfect. And it was. We had carpet installed in the two-bedroom apartment and everything worked out the way it should have. It was a good and smooth experience with Empire Today.

The installers from Empire Today were very professional. We had carpet and laminate flooring installed, and overall, the product is very good.

Empire Today had comparable products and they were competitively priced. The salesperson met me and was very professional and helpful. She and her boss on the phone worked up a competitive offer right there at my property when I was there. We decided to move forward with them. I bought a carpet for my rental. It's a decent product for what I paid for and it looks nice. Empire did a very good job with the installation.

So firstly we had our kitchen and living room floored with “luxury vinyl plank” and our stairs re-carpeted. The first mistake they made was they did something to the fridge to short the compressor when moving it. We didn’t notice till the ice maker leaked on the new floors a couple of days later. (I work 12s, get home, sleep, go back to work.) Anyways we tried calling repeatedly. Customer service would give us this number and nobody would answer or call back so I said ok and started calling around to have it looked at at. 150 bucks just to come out. It didn’t seem like a good idea so I said you know what? I just spent 9200 bucks on a floor. What’s another grand and bought a new one.

I had hardwood floors put in and carpet on the stairs. Both were short on product, which delayed the installation. The hardwood floor guy arrived late in the mornings and stayed until almost 730 in the evening. The job should have been done in 3 days and it took 5. I could go on, but I am just over it.

In the past, I looked at different things and pricing, but now I go to Empire. The guys that they've sent to my house were very professional. The sales representative is top-notch. When I call Empire, I call for him. He's got a great personality, and we just click. When you click with somebody, you stick with them. He's on time, and if I call him, he's there with a respectable 24 hours, which is great. I like that guy. The technicians are very good too. They don't leave a mess all over the place, and they're all cleaning. They are nice, polite and efficient as well.

We had carpets installed by Empire Today. There was a salesman that came to the house and he had different carpeting to show us. We went through a few. I found one that we liked. However, we called the salesman the day after with some questions that we had prior to the installation. And he didn't return our phone calls until after the installation. He said he was on a skiing trip and he wasn't able to call us back. But the two guys that came out to install the carpets were excellent. They were incredibly good. What I like is they did it all in one day. It was incredible how much carpet they had to put in, how much they had to yank out and how well they did the installation. The installation was perfect. The carpet has been holding up well.

Empire Today had great customer service and the price was competitive. I had carpet installed in the master bedroom and the installation went flawlessly. The installers ripped out the old stuff and put in the new stuff. It happened within the same day.

Had new LVP flooring installed last year. A few weeks later, noticed buckling of many of the tiles. It also made cracking noise when walking on it. Soon after, noticed the seams were cracking and separating. The rest of the floor felt like it had air pockets under and became very spongy when walked on. After weeks of communications, Empire agreed to reinstall my flooring in 08/22. They said it was most likely caused by slab moisture and not having a barrier coat applied. I was never informed about a barrier coat during the sales process but agreed to pay for it. I do not believe there was any moisture but was happy to get the floor fixed/replaced. The 2nd installed was very messy. Minimal masking and the house was covered in dust. The 2nd install team said the flooring wasn't properly leveled and installed. They acted like all their work would fix the problems. They finished at 9:30pm on a Friday.

We wanted to match the floor upstairs with the downstairs and Empire Today did the master bedroom, my loft, stairs and hallway. The installation team was fantastic and did a great job. The four guys were awesome. We're happy with the new flooring but Empire Today could improve on the connectivity, getting ahold of these people. Once you make the deal, you never hear from them again. The sales rep was great the day of but after the sale was made, the guy was a ghost. I wanted to talk to him because I had questions during the installation and I got additional work I wanted him to do and I wanna give the guy who did a good job more business. But I never got ahold of the guy.

We contacted Empire Today by phone, and they came out when they said they were going to. They did four rooms, moved a bunch of heavy furniture, and did a good job. The quality of the flooring is what we had hoped for.

I had carpet installed by Empire Today. Their customer service was excellent. They did exactly what I asked of them. They showed me what I wanted. They did a good job. I had a good experience.

This company did not do what they promised. Before the consultant even arrived, I asked if our stairwell floor could be done along with several rooms upstairs and downstairs. When the consultant came, she took a photo of the current stairwell, and confirmed with her boss they could replace the carpet with laminate flooring to match the other rooms. I didn’t get the consultant’s name because instead of a business card she gave me a flyer for another business, “Sharese Studio.” We signed a contract for over $30K that included several rooms and the stairwell. We asked our consultant who to call if there were install issues, and she said she would be available. When the subcontractor arrived, he immediately stated the stairwell could not be done and that this type of work would never be done by Empire.

I had molding in my kitchen, and I asked the guy that came out to do the floor if he would be able to put the molding back. I also discussed that with the guy that came out to talk to me about Empire Today. He said that the guy would be able to put the molding back okay, but come to find out he was unable to do it. So on one side of my kitchen, he put the molding back. But it looked like it was pasted back together.

Empire Today did some work on my living room and did one-half of my house a number of years back. I called them back to do the other half of my house and this was done a couple of months ago. The rep who came out had good customer skills and did a good job in explaining everything. The installers came out early in the morning and finished at about 7:00 at night. I love the flooring. It’s very easy to take care of. I was using the cleaner that Empire recommended on the other floor that I had put in. But that did not work for me. It caused imprints all over my floor when my grandchildren came over. But they're older now and don't do that. Anyhow, I just use plain vinegar and water, and it makes it shine and cleans it.

The sales rep came and showed me a bunch of samples. We talked and we picked out what I wanted. She was a big help and she did a great job. Also, the installers were great. They helped me move the furniture and they did everything they were supposed to do. The quality of the carpet is good so far.

I had carpet from Empire Today put down in three bedrooms and a living room. It’s not the highest quality because it's in a rental. But when the two guys put it down, it looked very good. It took them a couple of hours. But I was satisfied. I had just painted and they chipped a little bit of paint off moving the carpet in. But he didn't mean to and he let me know.

The salesman was nice and explained everything. We got the luxury vinyl flooring and it went in my living room, dining room, bedroom and office. The installers did a very good job. I love the new flooring. People should try Empire Today and go with them. I was very pleased.

Our experience with Empire Today was great. They brought somebody out here to give us an estimate and look over the room. Then, we haggled about the price. They wanted to know what we could truly afford and we let them know and they tried to fit it in our budget. From that point, they came three days later to install. The installation was great. The two individuals were nice gentlemen and they did a great job. The stuff that they put in for us was nice because it's the wider boards rather than the small little four-inch boards. It's like the eight-inch boards. We like the wide plank.

My experience with Empire Today was great. I had carpet installed in two rooms. I loved it. Everything was excellent. They did a great job. The consultant was also very helpful.

I would recommend Empire Today. I had hardwood floors installed in three rooms. The rep was very nice. Everything went fine. I'm very satisfied.

I got three quotes and Empire Today was the best. The sales rep was awesome. We live in a small manufactured home. The whole thing should have been done in a day and a half. They took five days to do it. One guy was on the phone constantly. The other guy did the work by himself. It was awful. The second time, they were fantastic. Two guys came in and I said, "How fast do you think this will get?" "We'll have it done today." Sure enough, they did. It was only two rooms but they did a good job and we were very pleased. They were incredibly polite.

Before I called Empire Today, I looked up their products online and they had the exact type and color of carpet I wanted. Their website was perfect. I knew what I wanted, so I was able to find it easily. They then had a guy come to my home and I told him what I wanted when he came in. It was great. The guy was super friendly and knew what he was talking about. I really enjoyed it. Empire said they'd let me know when they could get the carpet in and I knew it would be a couple of weeks, which was no problem. Everything went exactly as I would have expected it to go as well.

When Empire Today was running a special, I bought carpet from them. Their rep, Donte, helped me with my purchase and he was phenomenal. He was well knowledgeable of the products and he answered every question I had on things that I wasn't sure of. He brought in four different samples to choose from and he had the little binder with several different carpets along with the padding. So, everything was at my fingertips.

We had carpet put on the steps to the downstairs area, and the whole downstairs, the carpet was taken out and the manufactured hardwood was put in. The quality of the work is very good, but it took four days before installation was totally completed. There was a box of bad wood, so we had to wait a day for one box. Overall, I would highly recommend Empire Today for the product and the install, but be prepared to clean. Other places do cleanup, but they don't do any cleanup at all. All they did was pick up their scraps and run a broom over some of their stuff, which left nothing but dirt. It took a while to clean all that up.

I put carpet upstairs and the staircase, and LPV in the rest of the rooms downstairs. So far, it's good. I'm happy with Empire Today as well as with the discounts that were given. The guys were very professional, and they had it done in one day. In fact, they were a little early. The sales rep was fantastic too.

The sales rep was very straightforward, to the point and easy to work with. He was a nice gentleman, and the installers were good. I like my new carpet flooring because I got more padding than normal. I went with the recommendation of the salesman, and I like it better than what I had. Empire Today was quick and professional, and I would use them again.

I ordered the same floor for both of the bathroom and the kitchen. When the installer left, it was fine. A few days later, I could see spots coming out like the glue from the flooring coming through on both floors, and every day, it got worse. It was one guy that did the whole thing and he did great. He raced around. Maybe that's what it was. He put the glue on wrong, but it looked like the glue came to the surface. So, I called Empire Today and told the guy, and he made me feel like a fool. He said, "That's the way it's supposed to look." I know it's not the way it's supposed to look. There's nothing I can do about it. It's already in and that's it. He was very rude. So, I didn't know what to do. I got mad and I told him I wouldn't pay for it. But I paid the first payment because my credit is good and I don't wanna ruin it by messing up. So, I'm very disappointed with the floor. Every time I go in the kitchen, I get so agitated because it's ugly. Don't do it.

I got wooden floors from Empire Today and the installation was easy. The flooring is very nice.

When Empire Today sent the team into the home for the installation, none of them could speak English. I had a very hard time communicating with anybody. I asked questions and couldn't understand the answers. They are very hard workers, but it's not fair to the consumer. The sales rep was very helpful but when I called him back, I was not happy. He didn't seem too concerned when I told him about it.

I got laminated flooring from Empire Today and I had it installed in the dining area. The fella showed up one time, moved the furniture that I wanted, and he went to work. I let him do his thing, I didn't bother him, and he didn't bother us. But when he took up our other rug from the area that I wanted done, he did not make a clean cut when he was finished. And when he laid down the finishing strip, the rug was not flushed with the strip. He could have done a better job cutting the rug to fit the area where I wanted it done instead of he just pulling it up, which made for an irregular finishing job with the rug. It's not glaring, but it's there. It's not a smooth finish to the strip. I was satisfied with the work except the rug area.

I was glad that Empire Today called and quickly set up an appointment. They were personable and a little early, which I liked. I didn't have to call them. The person that was supposed to come out couldn't make it. His manager came out instead, which is good. They didn't try to reschedule. They gave us options and a reasonable deal and scheduled us right away. For some other companies, you're gonna have to wait and call back to schedule the actual appointment. I love that all of that was taken care of with Empire Today. I was also impressed by how quickly they got the flooring done. It looks like it's a good quality product and has quality finish. They also sent an email with specific care instructions. That was helpful. Empire Today is fantastic. You can't go wrong with them.

We bought carpeting from Empire Today which was installed in one room. The rep who helped us with our purchase was very reputable and excellent. We really liked him. He helped us narrow down our choices and he gave a good presentation. The installers were very good, too. They did it on the next day and it was very quick. They were in and out and they moved the furniture for us. With Empire Today, we got a good quality carpet for the price we paid.

The salesman was great. We looked at a couple of places, and the prices were similar, so it didn't turn out to be a consideration. Some were a little cheaper than Empire, but we liked the guarantee. We had hardwood and carpet done, and there were two different sets of guys who came for the installation. One did the hardwood, then the other did the carpet, and the quality of their work was great. They explained everything too.

I bought carpet from Empire Today and had it installed throughout the whole condo. It was put in a living room, a bedroom, and a sunroom. The installers removed the old carpet which was pretty bad, then they put in the new one, which took about six hours. They got the job done but Empire sent a couple of guys who didn't speak English so I couldn't communicate well with them. Also, it ticked me off that they promoted this half-price sale and they were saying the sale would end that Monday. I made my purchase on Saturday, so I thought I'd get the sale price. But about two weeks later, they got the same sale again. So I could have waited.

Reached out to them to fix some planks that separated. They were very hard to get in touch with and said I was hard to get in touch with. I called and emailed them numerous times but rarely got a response. The flooring was put in about 2 years ago. There was no way it should be separating so soon. They quoted just about $2,000 and maybe more due to materials. Said it was a high traffic area. Then why in other areas it wasn't separating? Wouldn't give me information on who came out before and who was coming out to fix it. Never responded when I told them I wanted someone out. Never responded when I asked for a copy of the warranties. I ended up having a friend come over and fix it and all she wanted for payment was some left over Halloween candy since it was such an easy fix.

They do not answer the telephone when you call. They run you in circles, I have been trying for over a year and a half now to get my floors repaired. The flooring that they installed and it was damaged when they installed it. Then when I finally got a team out to replace it they poured a bottle of water in my floor and told me I had a water leak. They pretended to not speak English even though they spoke English the first time they came to do the original install. I have had to threaten to call a lawyer to get them to respond to me. And now they have told me they would be out via text and then cancelled. I will be in touch with a lawyer this week to take them to court to get my money back or to get my flooring done the correct way. I do. It recommend them for anything and will NEVER do business with them again. If you want a satisfactory job for your money you definitely want to go elsewhere.

The installation crew that installed the carpet and luxury vinyl plank in my new home were not only knowledgeable, but they answered all of my installation questions, kept me up-to-date on the progress, and had a good sense of humor! I had a great experience and would recommend them to a family member or friend in a heartbeat.

I got carpeting and vinyl flooring from Empire. But the job's not finished and I've not heard back. I have a lot of complaints. The kitchen floor downstairs was not measured correctly. There is this big thick finishing that doesn't match the kitchen. Also, they did damage to the walls. I had to buy new baseboards and pay someone to install them. The half bath was never completed. After the tech ripped out half the floor, he said, “Oh, we don't remove vanities.” The salesman said they removed them but nobody told me differently. So, I've had a bathroom for a month now ripped apart.

We like the sale that Empire Today had where after you did a room, everything else was 40% off. We purchased flooring from them and they were professional, punctual, friendly, and helpful. The guys who installed it were really fast and they did a great job.

I had a luxury vinyl plank installed by Empire on our finished basement and there could have been better communication from the actual installers. They made a decision on their own to match the baseboard to the floor when I had spoken with the designer person and it was supposed to be white. Then, they had run out of the gray and they had to come back but it was a different company that came back. It was supposed to be a one-day job but they didn't come back for two days, so I couldn't put together my basement. Other than that, the quality of the flooring is great.

The rep came out and brought samples with him. We picked out the sample that we wanted and Empire Today was able to do it the following week. We got bathroom tiles and the installers were able to get it done within a couple of days. They tore everything out in one day and the next day, they put everything in, and did the cutting and the edges. The installation team was good. They cleaned up afterwards both nights and left it clean. It worked out good.

We got vinyl flooring from Empire Today, which was the tongue-and-groove moisture-resistant type of flooring. I didn't have a lot of time to do some shopping around but I wish I had because they were a lot more expensive than I anticipated. Also, the salesman said that I agreed to a warranty guarantee which is an extra $500 that I knew nothing about. He never gave me any paperwork showing me what the cost was so I was a little disappointed with the sales procedure. When I called and complained about the charge that I didn't know anything about, the extra $500 for a warranty charge, the woman was very short with me and not apologetic. She seemed like I was taking up her time and did not satisfy my problem. But the technician who did the installation was thorough, clean, picked up after himself and didn't fuss around at all. That was probably the best part of the whole process.

I had laminate flooring installed by Empire Today. I looked at the samples that they showed when they came to the house. It was a good experience. The rep made it simple to go through everything. However, the flooring is not as comfortable as I thought it would be walking on. I thought there would be a little bit more support in it. They also could have done a better job with the wall trimming. It's also pretty expensive.

This was a better experience than I could have wished for. The salesman Jason came to our home and brought so many samples for us to choose from. He was patient, understanding, and very professional. He answered all of our questions and calmed my fears/worries, and responded to my texts quickly after his visit leading up to our installation. He was very detailed and thorough discussion about the product, installation, and everything we would have to do to prepare. He discussed all of our options and gave us all the positive and negatives with the various types of flooring options/brands/colors, etc. He made sure we got all the discounts and sales prices we were allowed and worked us up a great deal to do the entire house at once. They may not be the cheapest option - but I'd rather pay more for a better experience overall.

Y'all need better bookkeeping cause y'all keep calling me about I didn't make a payment before y'all would put it down but I did the day before y'all put it down. Y'all just keep calling about a payment when the flooring was already down. I think y'all need someone in there know what they are doing. But there was a lady that did her job and fix it. She is the only one that I see so far that know her job.

Empire install arrived to install with no foot covering on A day that was pouring down rain, after parking they walked around the lawn each time they brought things in. I am A clean Freak and had just finish having someone professionally clean my house, because someone was moving in, had to have (I am A senior) floors and steps cleaned again after they left.

From the moment that we set the appointment up to the installer's arrival and the quality of the carpet and price, everything was really a good experience. We moved into a new house. Unfortunately, we were told originally that the carpeting could be placed on top of the flooring. And when the installers got here, they said that they couldn't do it. They had to tear up all the flooring that was existing and then they installed the carpet. But the follow-up was great. The texting and the telephone calls to remind us were great. Everything was really good. We're very pleased. I would highly recommend people using Empire.

The sales rep that came out was fine. My only complaint is that they didn't explain that they don't install the trim around the edge of the carpet because I had it in just the living room and I left the hallway and the entryway. I expected them to lay a strip of molding. The carpet layer said that they normally don't do that. But the rep didn't explain that they don't install that. Other than that, everything went great. I like the quality of the carpet. There is one little snag but it's where nobody even walks on.

The rep was very knowledgeable. He had plenty of samples to show me. I felt very informed with the decision I made. We had them install laminate flooring in seven rooms and a hallway. The installers were very nice and they worked very hard. But I was surprised that they did not cover my furniture. So, a fine layer of dust was evident when they left. I sat down on the couch and a cloud of dust came up. I mentioned that to the company when I called them. They said they would let whoever it was know what had happened. They gave me a brochure about products to use to clean it. But I vacuumed the furniture myself. Other than that, the new flooring looks great.

We had carpet and hardwood flooring installed by Empire. Their sales rep came out and we selected the colors. He presented the materials, went over everything, and measured everything out. He did a good job. The installers did the full basement for the most part. But I have to call the installers for the flooring because one of the planks is really not the way it should be. It's popping up. That's the only one of all the work he did. Other than that, the flooring looks really nice. All in all, Empire does a good job. But it's just a little more expensive and they pulled my credit card out. I didn't like the fact that you had to pay for your stuff before the installers got it done but that's their procedure.

The sales representative was very helpful. He seemed very knowledgeable about his product. I put in some hardwood in my bedroom and tile in my bathroom. Everything was done right away. I'm ecstatic with everything and how it worked out. Overall, I'm very happy with it.

I got carpeting done in two bedrooms, a closet, a living room and a hallway. The first time the rep came out, it was good. The second time, he showed up in a pair of shorts, a T-shirt and flip-flops. He knew I was already gonna buy the other rooms because I already had work done. So, he thought he could just show up any way he wanted. I have a 900-pound safe and he told me it'd be no problem and it became a problem when the installers came. They said they don’t move safes. They made a phone call and I talked to their boss, and we ended up figuring it out. I got the safe moved and they did their floor. They charged me to move the heavy furniture though. But the guys who came were great. They made my life easy. The carpet is super thin. What I was shown seemed a lot thicker than the material that's here. But it looks nice.

I made the initial consultation appointment online with Empire Today and entered my information. I got to pick the time that I wanted the rep to come out so, it was very convenient. He was very professional and talked about the options I had regarding the carpet quality and the carpet pad. Then, he talked about the process of how it would go with the installation. There were two guys who showed up and they removed my existing tile and installed the carpet. The guy told me he was done and showed me what it was. So, I went out on the carpet and walked on it. I was satisfied with their service. The prices were a little high but overall, it was a good experience.

I had some problems with the install. The person who came out said they would take out the floor but when they came out, they did not remove the underfloor. They said they couldn’t. I now have a quarter-inch gap between my bedroom and my living room that I have to be careful when I'm coming through. Also, the installers said that they talked to my husband but they did not.

We had an excellent experience with Empire, and I would recommend them highly to anybody. They have a good crew, and they get the job done on time. They don't dilly around, and they did a fine job for us. It was a fair price too. They laid the floor for us in our basement and on our sunroom. They also did the flooring on our upper bathroom. We're very picky about who we have do work for us, and they did a great job. I was very happy and I'd definitely use them again.

Empire was fantastic. I'm gonna use them again. The rep answered every question that I asked. They came on time and left at a good time. Everything was in order when they left. My wife loves the carpet.

I hired Empire Today to install laminate flooring in my kitchen, and everything was fine until they sent the installer. The first installer was a jerk and couldn't speak English. He put my door open, even though I turned the air conditioning down to 70 for him so he was extra cool while working. He had been given two boxes of the wrong laminate, so he was mad and told me he'd be back in a few days with only half of my floor done. I said, "No, you just need to get someone to bring you what you need and you need to finish it."

One thing I appreciated about Empire Today was they came out and measured right away. That made a big difference. The rep was very nice, professional, and had great knowledge of the products that he sold. He showed us all the materials that were available. The installers got here and started right away. They were very friendly and professional. They moved my piano back, and it wasn't their job to do that, but they went beyond the call of duty. Any questions I had in what they were doing, they answered all of them and did a great job.

We were shopping around and Empire came at us with the price that we were really happy with. I had a guy come out with samples and he was a nice gentleman. He had a bunch of different tiles of carpeting and he went over all the different types. He measured everything and we talked price. The gentleman on the phone even gave me a way better price so I was very happy.

Empire has been around for a long time, and I thought I'd try it out. Their sales rep was very helpful. We did carpeting in the living room, and we did planks in our kitchen floor. The installation went very well. The team was very nice and helpful. The living room installation was fast. The kitchen took a little longer, but they did it all in one day. I like the quality of our new flooring very much. The only thing is I had questions for my salesman, and he never returned my calls. Someone did reach out to me.

The sales rep was very informative. He helped me bring down the price a little bit and offered me padding that's a bit more of an upgrade but made more sense with pets and kids. The installation day was the only thing I had a problem with. The rep said that with the size of my house, the job would be a two-day install but when the carpet people called, they said they were gonna get it all done in one day. Also, the carpet installers wanted everything out of the house. I wasn't prepared for that. They had to start in certain rooms before they got to other rooms 'cause I had to move stuff. I was told that they would be able to move that and they didn't. The installation took all day and by the time they were done, it was 11 at night. Then, I had to bring all the stuff that I sat outside in because I couldn't leave it out there to get wet. I was up 'til 2 in the morning and all I did was make sure that everything was back in the house.

I had Empire install carpet. The techs were great because when I thought I had a problem, they came back and fixed it. Plus, they helped move stuff. They didn't have to do it but they helped me. I'm a senior citizen and I live by myself, so they were a great help.

Installers spoke 0 English. I mean none! They didn’t understand yes or no even. They didn’t clean up their mess from cutting the flooring inside. Turned our AC down to 60 and left the front door propped open, and when they left didn’t turn it back up. Covered a heat duct and had to come back and cut it out. Started 15 mins late. Took them 10 hours.

We purchased luxury vinyl from Empire Today. The rep who came was wonderful. He was very helpful and nice. The installation was very quick. They moved the furniture and put everything back. It was easy. The cost was a little pricey. But I really liked the flooring. It was what I was looking for in this room. The floor looks great. I was very excited because it completely changed the look of the room. I would recommend Empire Today.

I had a good experience with Empire Today. I purchased carpet and vinyl flooring. The installation was quick and easy. The flooring looks nice.

The Empire sales rep was very knowledgeable. The rep took the time and showed me a variety of different carpets and told me about the carpet. I was very satisfied with him. He continued to follow up with me and made sure everything was okay, so I was really impressed with his presentation. The installers came out and installed the carpet. They did a wonderful job. They were very respectable and kind. We were satisfied. I would highly recommend Empire.

The person that came by did such a good job. He seemed down-to-earth and he wasn't pushy at all. The installers came in three days and it took them two days to put in the flooring. They were nice, professional, and thorough.

I made my carpet installed by Empire. I had a good experience with the sales rep. I went online and scheduled a meeting. She showed up on time. She was on point and we were in and out so that was convenient for me. The installation was great as well. Scheduling the installation was very quick. They came Friday to do a walk-through and by Tuesday, they were installing. The only problem I have is when they cut up the carpet to bring outside to bring it inside, they left my whole driveway full of carpet stuff. I live in a nice neighborhood. I had to sit out there in the middle of the night and clean the whole driveway up with carpet fiber all over the place. That bothered me and I didn't appreciate that. They should clean up after themselves. It would have taken them 10 minutes at the time to clean up. Once they had left the carpet stuff outside, it was blown all over the place.

I got laminate flooring installed in one room through Empire Today. The guy who came to the house was very informative and I liked him. They had everything that I wanted and he agreed to the price I wanted. He came through, showed us the flooring, and walked us through everything. His name was Andre and I'd like to give a shout-out to him. I was impressed with the way he presented himself. The installation also went pretty well. It took about three hours and I thought it was going to be longer. The flooring was everything I wanted, so I was happy with it.

We got the laminate floor for the kitchen, dining room, and the living room. Empire Today was really good. Their sales rep showed us a bunch of samples and he took his time with us. He measured everything and picked out a floor. He was there no more than a half-hour and everything went great. When the installers came in, they moved everything and they were very professional. They did a hell of a job and it took them six to eight hours. We got the wood grain flooring and it made everything look so much better. I would tell others to use Empire because they're great.

Empire installed laminate floors in three bedrooms. Two guys did the hob and it lasted a whole eight hours. They had to pull up the carpet and they furnished everything I was instructed to get padding to put under my dressers because my furniture is heavy. Overall, I liked the quality and I was satisfied. I liked that the process with Empire was a one-stop-shop kind of thing.

The sales rep didn't try to push anything on me. I told him what I wanted and how I wanted everything and then he told me samples. I got a rug for a big room and the installation went great.

We redid all the floors in the entire house. We had vinyl and carpet installed. Everything went well with the installation, except they didn't finish one thing. There's a threshold between the carpet and the tile that never got glued down. I've reached out to them multiple times and they've attempted but we just haven't touched base.

Using Empire was a good experience. The rep was a good salesman. I replaced carpet through them and I matched the carpet I got to the hardwood floors I already have. The installer was a nice guy. He went straight on the job and confirmed the measurements. It was a day late though because on the day the installation was scheduled, he didn't have time because he had a lot of jobs to do somewhere. When he was done with that, he scheduled with me the next day. It made me lose almost two days off of work because I had no choice but to be there for him to come and get the job done. Other than that, everything worked out well. The carpet is of good quality.

The sales representative was easy to talk to and got right to the point. There was no fuss. I had hired a private contractor but he had some issues and couldn't finish the installation, so I called Empire instead to finish it. Their installer was perfect.

The salesman was awesome. He came to the house twice, and this last time, it was for carpeting upstairs. He was courteous, quick, and knowledgeable. On the other hand, the installation was a mess. They didn't bring enough carpeting, and the kid was really awful to me. I called and complained to the boss. When somebody calls to complain, they should take their complaints in stride. They should take them down and tell the customer they'll address them. Instead, their supervisor said, “Well, did he cuss at you?” I said, “Well, no, but he's being rude and this is my home.” Besides that, I told Empire Today I had showings scheduled and that I had to have the carpeting finished. They came back the next day, finished it up, and the quality is great.

I went with Empire Today because I liked the individual that came to the house and gave me a quote. He was nice. And the guys that came out here to do the work were amazing. I had to push it two weeks out, but they were able to do it within four days if I needed it. It was very quick. They accommodated my schedule that they came to do the install on a Saturday. They had to come back Monday because they didn't have enough of something. But they worked around my schedule to come after I was home from work. The guys that came out were very respectful and accommodating. After they were done, they walked me through to see how everything looked, if I was happy with it. I love my flooring. It's easy to clean. It has been great having two people in my house that have bad allergies.

I did carpeting in the hallway and bedroom and my experience was good. The sales rep seemed honest and the men who did the work were wonderful.

It was easy for Empire Today to come into my home and allow me to see the samples in the comfort of my own home and with all my own furniture and matching. The installers came and said when they would be here, told me how long it would take, and they were right on. They came in professionally, laid stuff down on flooring that was already down that they weren't replacing, answered all questions and took everything back with them. That went great. The quality is good and the carpet works well with my family. People that come into my home have pets, and it is a carpet that is supposed to do well with pets. All those features are part of the reason why I chose what I chose. And it was explained to me at the time of purchasing.

I've used Empire Today in the past and they have always helped with the price. And they have honored the price of other companies if they were cheaper. They have always been good at that. Their rep came in and got right to the point. He helped us pick out what we needed. It was very easy to sign up. Also, the installers did a good job. They had a lot to move. They never complained. They never bothered anything, and worked well all day long. Everybody would come in and always complimented the floor.

I like Empire Today's work. The rep was very knowledgeable about the product. And the installers got it done in one day. They did very well. I was very pleased with their work. They cleaned up after themselves. Our flooring is very easy to clean.

We got in touch with Empire Today online initially to schedule the appointment. The individual came with all the carpeting and laminate, and talked to us about the different types of carpeting that's available along with the different types of laminate. He knew the material. We're selling the house. That's why we got the new flooring. And he, at one point, was a Realtor. So he was able to give some insight into what people might want. The installers showed up on time and did all that was needed. And worked until they completed it. It was very good. It took two days because they did it in two different days. They did the laminate one day, because we had two rooms done. And the carpeting took two days because it was the whole house. It was well done. It looked nice. They're good quality. I would tell people to use Empire Today. This is my third time.

The rep was very knowledgeable and friendly. I had carpeting put on the stairs. An installer who didn't speak English did his job and it was perfect. I like the color of my carpet. It's gray and white and it matched my gray and blue color scheme perfectly. I recommend Empire.

Empire's options were limited, but what I liked was there, so I went ahead and purchased. The installers were good. They explained what they were going to do, and throughout the process, they were asking for my opinion. The new vinyl flooring is certainly better than the last one I had.

I had new flooring done for my grandson thru Empire Today and it was installed in a large living room. They were fast and efficient. Their sales rep was very nice and knowledgeable. The installers did a great job, too. Three people came out who removed the carpet and moved the furniture. It took them six hours to complete the install and they gave instructions on what to use on the flooring for cleaning. So far, it looks good and I'm very happy.

Very pleased with salesperson and process. Installation crew were rushed and left adhesive residue on flooring. After returning to remedy situation many spots still remain as he was unable to remove. For all the money I paid, I expected a better result. This was my third time utilizing Empire. First two times went great. Third one did not. Poor contractor performance was the reason.

The floors look fantastic! The two men started laying them at 8:00 am and were done before 5:00. I didn't even see them take a break, though they must have. They did everything... Moved furniture, cut the planks, installed, cleaned up and put the few excess pieces down in the basement for us. It was obvious they took great pride in their work. My husband and I were very impressed and we love our new floors!

The subs were good people. Both came 4+ hours late on all 3 days. Baseboard installation quality is mediocre at best. I have to do a lot of touch ups myself. I would not use Empire again and I warn people when I see their commercials on TV. The bait and switch for a second room for $50 is a terrible tactic.

Great service from beginning to end. Efficient, timely, professional, courteous, respectful. Thank you! We were extremely happy with the carpet and all the work that was done to make sure we were happy. Clean up was amazing also! Everything was completed and cleaned up and inspection was easy. Again, thank you!

I only had a couple of issues with my service as a whole. I’d mentioned it previously, but I couldn’t get in contact with anyone to reschedule prior to my install due to needing repainting done. I’d called the customer service line a few times and was always prompted to leave a voicemail (I believe I left one but never received a call back). I also reached out to my salesman since he mentioned I could call him about my install, and he didn’t pick up or return my call so I had to go through with the install on the date it was scheduled.

The salesman was excellent. The installer personally was charming. The floor visually looks good to an untrained eye. I was supposed to get skim coating, which he was halfway through before I noticed/remembered. He insisted he can not take the old carpet, which I was assured. I called the sales person twice due to inability to communicate (he was Spanish speaking). The company only sent one person to do the job, so it took about 12 hours. In the end there was no representative to follow up on the work. No call to check on my satisfaction. I’m glad there is a warranty, because when you walk on it you can feel a bow.

Installers left big dent in my wall and scratched the door frame, also took a bunch of paint off my baseboards. Contacted my salesman and sent him pictures and he said he would forward it to the installation manager. I haven't heard anything by back and it's been over a month. After spending over 12k you think they would fix the damage they caused.

I would give it a full 5 star review but I’m not happy with the flooring. It’s been an issue after another. The floor has been fixed but just would not recommend. Everyone talks about how great LVP flooring is. I would not recommend it at all or ever use it again. The installation team great and the Empire direct customer service.

Everything went well with Empire Today. They installed carpet in our bedrooms. I like the color and texture. We had a product in mind, and they had it, and we figured we'd go for that instead of wasting more time. As far as the cost, it was a little better than the other brands. The install team was efficient and they did a good job.

We had flooring put in our downstairs and up our stairs to the second floor. It was a new style so the price is already slightly discounted. And because of the amount that we purchased, they gave us a better price range. We wanted to go lighter so we picked the LVP. The young lady that demonstrated the product had a few options. She had one that was new. We live out in cow country here in California, so my wife wanted to stay consistent with the environment, and a Modern look, too. It's beautiful. We were impressed. The house looks bigger.

I've got a couple of problems where the installers joined the carpet together. You could see the seams. I called Empire Today and they sent somebody out. The guy looked at it and said that I needed to wait a little while longer and let the carpet stretch them, and then they would come out before the warranty ran out and stretch it. I said okay as long as I don't forget when the warranty runs out. It seems to be a good carpet but it wasn’t cheap. I started to get another estimate but I didn't and went with this one. All in all, it was reasonable.

They will waste your time and very unprofessional. Please don't use their services at all. They will waste your time and very unprofessional. Please don't use their services at all. They will waste your time and very unprofessional. Please don't use their services at all. They will waste your time and very unprofessional. Please don't use their services at all.

Empire Today offers financing offhand. After I met the agent, I selected the product I wanted. Then we made the agreement for the financing and how much I would pay every month. Two days after, they installed the floor. They're very approachable and efficient.

While we certainly know this review won't change anything for our situation, we at least hope it may prevent some frustration and headaches for someone else. First, the good... The installers (Ignacio and his team) did amazing work and our floors are amazing, right now, we are pleased with the actual product. The installation coordinator(?) - Eric ** - top notch. He was the only person who actually made us feel heard, offered advice, guidance, and suggestions for how to proceed. If this rating was based off of them and the product alone, it would be 5 stars all day. But unfortunately, the rest of our experience far outweighs those things. The installation team and the actual flooring product are the only reasons we rated Empire as positively as we did. Everything else was so disappointing. Things we learned...

Empire Today came out and showed me the carpet. The installers were excellent. Everything that they did was to their expertise. They had to move the furniture. So, I was very pleased with them when they came. I was impressed.

Empire Today's salesman came with samples. I liked the quality and the time of install. There were two installers that came. They kept me informed of what was going on. And they cleaned up very well before they left. They did a great job.

I had Empire Today's salesman come out and did a good job. He convinced me and gave me a good price. I like that what we bought matches the other hardwood flooring in the house. I thought the crew was efficient, nice, and accommodating. They moved everything around, put everything back. They showed up on time and got it done very quickly. They were awesome.

Empire Today installed Galewood series vinyl Plank flooring in our house (1,200 s ft - cost 8.1k) with a "lifetime" wear and structural warranty in September of 2021. The prior laminate floor was fine - 4 worn boards that could have been replaced - but was an ugly yellow. Empire removed old laminate and installed vinyl flooring. We bought a new vacuum, use only Swiffer, and got new feet and rollers for all our furniture - based on what we were told the warranty required.

Bottom line is that since they refused to the lifetime warranty that flooring manufacturer provided we hired a another flooring company wanting it fixed from water damage that was supposed to be covered. Since they didn't want to cover it. We hired another flooring company to fix it. After starting the repair they stated this floor should have been covered by them. Contacting Empire again the story had changed to not the flooring be wet to someone else touch it voiding the warranty. But then also told that the flooring doesn't exist anymore so they couldn't fix it anyway. I told them we had 3 carton still but refused after telling us originally they wouldn't warranty it plus their policy was the complete opposite on who should handle the claim with each person I talked to gave us a different story all along promising they would fix it.

I had laminated wood flooring installed in three of my rooms, and I would have loved the price to be lower, but we got some breaks. Also, the flooring matched some that we already had done and Empire Today was very good. The installers were really quick and professional. They were in here in about three hours and did a job that we had someone else do that took several days.

I had carpet and padding installed at a condo in Carefree Arizona. Empire Today's price was a little higher than other companies, but we've got the turnaround service that made sense. I also liked the quality and the speed of the installation. Their sales rep was very helpful in coordinating time and their installation team was excellent. Empire Today's reps were also accommodating and cordial.