Empire Today Reviews

We didn't like anything the rep showed us initially, so she came back with more things and we liked it. The flooring installation was great. They came and realized that our floor was stapled and glued and it was gonna be a lot more than we thought. They punted and put stuff on top. The flooring is beautiful and we got a good deal.

The first time we used Empire, we had carpet installed on two bedrooms and four closets. And the second time, it was on a bedroom, steps and a loft area. Jason, their representative, came out and I liked him, so I requested to use him again. He did measurements and showed me samples although we went with the same carpet that we used a few months earlier. He was very comfortable to talk to, friendly and willing to help and get it done. The installers were very nice, neat and cleaned up after themselves. Empire has good customer service. They took care of my needs and made me comfortable with the whole process.

The people they send out are very patient in answering my questions. Everything looks nice. We get compliments from our family friend. They are very efficient and very professional. Thank you so much for this service!!!

We had Empire Today install laminated vinyl flooring in our living rooms and hallway. Our sales rep was extremely helpful, and went over all the products with me. They showed me everything that was in the books and explained them when I had questions. I don't know anything about vinyl planks and he explained all the ones I asked about. So, he made it really easy for me to make my choice, which I'm very happy with. The installation couldn't have gone better. The workers came. They had it done in hours that day. It wasn't even a whole day. I left the house. I thought I was gonna have to get a hotel because I thought that it would take a couple of days. I didn't know they could lay that flooring that quick. So, it was great.

My experience with Empire Today was good, overall. They installed carpet and a wooden floor in the kitchen. The installation was good with the flooring. On the carpet, several areas were not the way I should have thought they should have been. But overall, it was good.

I scheduled an appointment to get an estimate for carpet installation. I scheduled my appointment between 9 am and 11 am. I received a phone call stating a representative would arrive at 10:30 am. At 11:05 am, I called 1-855-558-3200, and a sleepy phone rep answered. She informed me that someone was at my home at 10:30 am, and they called me. Which was not so; I've taken off from work to accommodate my appointment. There was no knock at my door or a phone call. She stated the sales rep canceled my appointment because of a no-show. I was furious.

I had vinyl plank flooring installed by Empire. I like their price and products. It's non-toxic and eco-friendly. The installers were great. They were there for eight hours. It was a big job. They went above and beyond in leveling my floor and moving furniture.

I had carpet installed upstairs and for a guest room downstairs by Empire Today. I like the cost of Empire and the scheduling, too. The installers arrived early in the morning and worked their butts off from 8:00 in the morning until 6:30 or 7:00 at night. They got it done, did a great job, cleaned very well and were very friendly. We enjoy the feel, the look and the softness of the product.

I had carpeting for the family room installed by Empire Today. The rep was really good and was well stocked. He had a whole pile of choices for us and price ranges. The installers were awesome and the installation went very well, too. They cleaned up in the end, the whole nine yards. They did a very good job and it was an overall good experience.

Empire Today called us back within 48 hours to set up the installation of our latitude flooring and it went better than expected. They were very good and clean. They did everything we asked them to do. It's a nice floor and people who have seen it liked it.

I had carpet and laminate installed by Empire Today. They were also cheaper compared to other companies. My sales rep was also good. They were also quicker than most and they were able to get it done in a few days compared to scheduling out weeks. The carpet is perfect. However, they messed up the laminate. They didn't do the border, so there's a gap between the wall and the floor. Other than that issue with the laminate, it's been good.

I purchased vinyl flooring from Empire Today and I had it installed in the whole house. It was very expensive, but it was worth it. The installers put it in in the time that they had to schedule it and it took five to seven days to finish, which was within the timeframe that was estimated. They were very good and everything was fine. But Empire sent this big flyer that said 70% discount and when their sales guy came here, he said it was only for this gray floor that was good for funeral houses. That was a marketing trick so I was disappointed with it. I was also very disappointed that when I was trying to apply for the credit, the credit company that they sent rejected me even though I have a record of 780 which was good enough. I called the company that did the analysis and they said that since I pay in full all the monthly payments, I was not a good catch for the credit company because they were not making any interest on me.

Absolutely horrible. Ripped up the molding and left paint missing. Broke a chaise lounge of mine. There’s places where the floor doesn’t even meet the wall. Very unprofessional work and very very overpriced!

Empire Today was fantastic! The installation crew was outstanding. I highly recommend this company to anyone who needs carpet. The whole thing was smooth and fast from the time the salesperson arrived to the completion of the job was amazingly quick! I could not be happier! Thank you so much!

Very nice and helpful salesperson. The install was done quickly and no issues. The quality of the carpet was an upgrade to what we had before and the color choices were good. We appreciate the prompt response and we are happy as this is our second carpet install with the company. The first install lasted 12 years so I’d say it’s money well spent.

Love my new kitchen floor. Had an issue with the grouting but they came back right away and fixed the problem. Flooring is nice. Service was great. Will buy from them again. The salesman that came was friendly and was knowledgeable and install was great as well. Thanks for the great service.

The installers were courteous and did a great job. The salesman was hard to get ahold of after the sale. When he did answer back I told him the issue, but he never got back to me. It seems the personnel at the office don't communicate with each other. I call to reschedule the install, but the installer should up anyway which he said no one every reached out to him advising him of the reschedule. I also had to reschedule again and it was never written down as per your office. Really bad customer service. Because of this I will never reach to get flooring done again from Empire.

Very satisfied with flooring. All employees that I came in contact with was very professional and helpful. Answered all my questions. Everyone that has seen the floors was very impressed. I would and have recommended Empire to several people. The installer was very polite and answered any questions I had even when I interrupted his work.

The installation of new tile in my home was very professional and laid perfectly. These folks care for their clients and very good folks. They arrived on time everyday and they made sure my home was cleaned at the end day. They care for their product and their clients. Great job folks.

We had old carpet and had to replace it. My mother-in-law had a good experience with Empire Today, so we called them. The presentation was great. The rep was very knowledgeable, very pleasant, helpful, and fair. The install guys were great. They knew what they were doing. The job was quick. The new flooring looks beautiful. It was an awesome job. We were pleased. We did a bedroom, a family room, hallway, and one set of stairs. I would refer Empire and I have referred them to friends.

Everything with Empire is good. We had them put carpet in our home. I like the timely manner that they did everything. They did three rooms in four hours. The people who did the work were great and very professional. So far, so good.

We did both carpet and the luxury vinyl planks with Empire. The salesperson was really good. I was able to send him an image of our floor plan first. We had enough information when he came and he brought all the materials that we needed and to choose from. He had a good idea of how much square footage of all of it was. He was able to give us a relatively good estimate while he was here. We went ahead and signed up for it and paid a downpayment on it.

I got vinyl flooring from Empire. I also used them 10 years ago for carpeting. The rep who helped me this time around was very good. They came on time and showed me the product and the price. The installers were also very good. The new flooring is very nice.

The flooring was okay but I didn't get the floor that I picked that I really wanted. Empire ordered a floor that couldn't go on top of my floor. When the people came out to put the floor down, I didn't understand them because they were speaking Spanish but they said that somebody would call me back. So they left and their supervisor called me and the salesperson said that something about the floor couldn't go on top of my floor. So I needed to have a different floor. So he chose the other floor and I just went with it.

Go with Empire Today because they do excellent work. They came in and got right to work. They did it quicker than we thought. Also, they walked us through and showed us everything. Everything looked good. I love it.

Empire Today is a very good company and I like the work they did and it took only two days to do it and I like their product. I'd tell others to check Empire out. They're decent because they were gonna charge me 10,000. They said, "Well, no, we're not gonna be doing that because it's too much money for people." They lowered their prices from 10,000 to 6,000. So, I said, "Okay." The rep showed me a very large selection of samples of flooring. He was there for two hours telling me the difference in them and then I just chose the kind of flooring I wanted. The guy knew what he was talking about. Empire's customer service was very good and very reasonable.

I got some vinyl planks installed through Empire Today. It was convenient. They were able to get a quick turnaround for installation. We ended up using a salesperson who came out to the house with samples. The installers showed up the day they were supposed to, and they finished the job when they were supposed to. Everything was smooth on our end. They did a walk through before they started, and they did a walk through when they finished. Empire is expensive but they do good work.

I had my basement floor redone with waterproof vinyl plank and I got quotes for two more rooms that I hope to do soon. Empire was a little more expensive than the other companies I got quotes from but the quality was higher when you compare what they were putting on the table for the floor versus what the competitors were. The two lowest quotes were lying about what kind of floor it was. And they were gonna put in flooring that was not waterproof, and was not sealed, and they didn't guarantee their work, which is why they disappeared and I didn't use them. Then, I called one of the big box stores and had them come out and do a quote. After they did the measurements and the quote, they came back and said it was not the exact kind of floor I asked for so it was gonna cost me this much instead of this much. And we can't do it for a month and a half even though we said we could do it in the next couple of days.

Have Empire Today do it. They're very good at it. They come and talk to you. And that one on one with them is what people want, for them to talk face to face. Their rep was quick and honest. He told what would happen and how, and explained everything very well. We had a little problem with the installation. They didn't have the carpet. So, we had to wait for it to come. But it wasn't long. The installers were quick and efficient. They cleaned up.

I called Empire Today for a free presentation, and the rep gave me everything I needed to know from the flooring to the wood flooring. He explained the measurements and showed me how everything would be laid out and what floor colors. He was a good person, and he knew what he was doing with his job. I had wood floors installed in the kitchen and carpet in the bedroom. It came out excellent, and I didn't expect it like that. The price was even better. I thought it would be more. Overall, Empire Today is a good company. People should definitely go and make them install their carpet on their floors.

Empire Today is a very decent company. They put in carpet on my steps, and I got my money's worth. The sales girl was marvelous. I like her. She had called me and asked what I was looking for. I told her I was looking for something stain-resistant and considering wearability because it's steps. She brought me samples and I picked out a sample that I liked. She was also very good at answering questions. Empire Today was easy to work with, very prompt on the appointment and did some good follow-up.

We like the price and convenience with Empire. The quality of the carpet is exactly what we expected. I would highly recommend them.

DO NOT GO WITH THIS COMPANY! They messed my floors up. The trim is all messed up! A support post is hanging partially off the floor! I can stick my fingers under door frames! I was told they would fix it and placed a dispute with my credit card. Sent pictures. Everything! They use sub contractors to do the work. No English! Bad work!

I purchased vinyl flooring and installation services from Empire Today to be installed in my office and on the stairs. The Sales representative showed me a sample of the flooring to be installed but not the stair nose. He did ensure me they would be an exact match. It turns out the stair nose is a much darker grey than the vinyl flooring used on the steps and in the office. Not only is it darker in color, it is also thicker, making each step uneven. When I contacted Empire Today, they sent a representative who agreed it was not right but said it was up to the company. When I called Empire, they stated that is the way the product is made and it's an issue with the product manufacturer and not them. I am not happy with the uneven color and the difference in height between the stair nose and step. Had I been informed of this issue, I would not have purchased this product.

Updated on 04/01/2024: I installed Luxury Vinyl Plank in my living-dining area less than two years ago, I purchased a protection plan for 5 years, 3 month ago I reported a problem with my floor, the customer service representative asked me to send pictures from the damaged area and I send it, and without coming to my house she told me that in order for them to come I needed to pay $225 at front for them to do an assessment, and I asked about the protection plan I purchased, to my surprise she told me that it was ONLY for accident with the floor. My contract doesn't say that. Not even in small letters.

We contacted Empire to get new LVP throughout our house with carpet in the bedrooms. The carpet has been good but the LVP was a huge mistake with empire. It is raised up in several places throughout the home after 1 year. When we contacted Empire, we were told the repair (even with a lifetime warranty) that it was not covered and we would have to basically pay thousands for a new floor. Awful customer service, empty promises and poor installation.

I ordered some carpet for my two bedrooms and they came in and did what they needed to do with the area. They called before they came and they told me what time they were gonna get there. They did and they moved all of the furniture out of the room but I had to move my personal items. Once they moved the bed and everything else out, they took the carpet out and they did what they’re supposed to do. They also cleaned up their mess as they went along. They did good work and the quality was very good. I can tell the difference in the carpet that I had and what I have now. Also, they told me that I need to make sure that I vacuum my carpet and if I paint it or something like that, they offered coming and replacing the carpet. Empire did very good work and the people that they sent was very respectful. They are a very good company to anybody that really wants to get the work done.

The process was good from start to finish, and I got a good value for money. The installation was very smooth and complete. They did four rooms and they were very professional. They got through everything, and it was done in one day. I was very pleased.

I have laminate flooring in the dining room area and I wanted the living room to match it. The sales rep got me the price I wanted, and the installers were good. However, I had to call them back once because one piece came loose. It happened over the weekend, so they came back the following Monday. Other than that, it was good.

I had carpet in my bedroom put down by Empire Today. They were giving a promotion and that helped a lot. Plus, the color of carpet that I was looking for was more or less which I was given by Empire instead of other people. I did my homework. So when their rep came out, even though he was showing me other carpets, I just told him, "That is what I want" which is what he brought. We already talked on the telephone. So, I made it easy for him by doing my own homework.

We had Empire Today put in laminate, vinyl flooring in the foyer, den, dining room and hallway and everything was done quickly. It made so much sense to have the rep come straight to the house and bring different materials for me to choose from. It was professional from start to finish and I was very happy with them. The installers showed up in the morning and it ran a day and a half because they had to take out some tile floor that they weren’t aware of. We worked it out with the salesman but the installers didn't know about it. So it took one guy a better part of a day just to break out a bunch of tiles. But they were efficient. They were very nice and cleaned up everything. They made sure that we were okay with everything before they left.

Empire’s was just such a good price and I had vinyl flooring installed on the stairs, the master bedroom, a hallway and two spare bedrooms. The salesperson did a great job but the installers did an atrocious job. They showed up on time and they were nice. But they were not respectful of my actual home. There are liquid nails that I haven't been able to get off of my banisters and walls. They damaged my walls in several places, taking off the kickboards. They scratched the floor and when I saw it and pointed it out to them, they buffed it so that it would look somewhat nice, but told me that it wasn't a scratch. So, they lied to my face. Then, they didn't caulk the places they were supposed to caulk until I told them that they needed to.

Our salesman was very knowledgeable, so he gave us the low down on everything and we were also given working information afterward. I had laminate and carpet installed in four bedrooms, two living rooms, a bathroom and a kitchen. Everything went smoothly with the installation. Two people worked on the carpet and three on the hardwood. They did a great job and we were very pleased. I’d recommend Empire Today. We got a recommendation from the same salesman that went to my father-in-law’s house and my brother-in-law’s house. The man was on point.

We were happy with the work that we had done through Empire Today. We have a three-bedroom home and we had all them carpeted. We chose Empire because we were on a quick deadline and they could handle it for us. The installers were here for about two and a half hours, and they did an excellent job. They worked quickly. They vacuumed up and left it very nice when they were gone.

We had Empire install linoleum and the wood-looking flooring in the den and in the bathroom. The sales visit was very informal. The rep seemed to be very down to earth and he wasn't pushy. He just was working with us on trying to decide what would best fit our needs. Three people came out for the installation. They just confirmed what my mom wanted because she was the one that wanted it done. She oversaw the whole process, but I was in the home and I could hear them working and they did not drag around. They just went to work. They already had a game plan of what to do. I was very impressed that they were able to finish so quickly and so efficiently.

Empire did great. A salesperson came and met us at our home, walked us through everything and took measurements. Then their crew came a couple days later to install the carpet. They did the full basement. The flooring is great. It is what we wanted. My experience was seamless. Go ahead and use Empire.

I had Empire Today install flooring and carpet in two rooms and the staircase. The flooring was good but the stairs pissed me off because I didn't realize the installers didn't do the very top step, which goes into my loft. So, it looks dumb. I asked them if they could do that front part of that last step and they said it's attached to the rest of the loft. So, if I wanted that, I'd have to get the whole loft done. I don't know why they just couldn't staple up a piece on that. Also, when they did my flooring, they flipped my fridge and spilled some soup in there and left a big mess inside.

The installers from Empire were very helpful and nice. I wanted the quickness of the installation. This is the second home I had Empire carpet installed. I will use them again.

My purchasing experience with Empire Today was fantastic but my installation experience was problematic. I bought laminated vinyl plank flooring for a living room, a dining room, and a hallway. The quality of the flooring is great, but the communication was lacking during the installation. It also took longer than we were told it was going to take and we didn't know when to expect them to finish the flooring. We thought it was going to take one day but it took two days. Then they had to come back on a third day to finish the trim that they didn't have the necessary supplies for. But that was not the installer's fault. It was Empire's fault for not sending what was necessary.

Empire's website was easy to navigate and they had a little chat box. If I had any questions, they were answering. I had the luxury vinyl flooring put in. They did the kitchen and the living room. It took about 10 hours. They did a really good job. It was beautiful. Empire has really great products. They were a little pricey but it's sturdy.

I had carpet installed in the hallway upstairs by Empire and the serviceman was great. He was easy to describe it and got me signed up right away. My install day got moved because the poor man's car broke down. But the next day, he came and introduced himself. He was very polite, checked out the area, went up, tore out the old and brought in the new. I didn't have a long hallway, so he wasn't there for more than two hours. He was very fast and friendly. The carpet's nice and tight. It's a Berber carpet, so it really holds up well and the quality of the color’s there.

We talked to Empire Today one day and the next couple of days, they were getting the vinyl plank flooring installed. So, it didn't take them very long from the time we picked out the materials to get it installed. We liked what we picked. There were plenty of choices but it wasn’t too overwhelming. We knew that we were going with the vinyl flooring, to begin with, so they didn't bring in carpet samples. It was very nice. The installers were wonderful. They were very careful about what they were doing and kept things clean. They knew what they were doing because they were able to do it well and quickly. They did a great job.

I was not very happy with the experience with Empire. I feel like we were completely lied to through the whole process. The price point was very high and we kind of felt suckered into making the choice that day. We purchased laminate flooring and it was installed in the main entryway and hallway, kitchen, dining room, and living room area. The sales rep told us they're 100% waterproof but when our guy came to put the floor in, he said that it is not waterproof and that he highly suggests not getting water on it whatsoever, which very upset us afterwards.

The sales visit was very good. The sales associate came at a time when normally, most companies would not make an appointment. He was very straightforward and made the experience very pleasurable. He was very knowledgeable about the products and we got the best price we could get. We got good value for our money. We moved as much as we could but as the installers moved from room to room, they moved the heavy furniture around and made it very easy and cleaned up after themselves. The quality of work was very good, except for the staircase. They nailed the materials down on the staircase in the middle of the stairs and in that indention, they tried to use a filler to cover it up. But you could see the filler and the smear of it as well as the distortion of the product from the nail going through on those steps. They came back though and ultimately replaced all of those.

The sales rep who came out asked me what I was looking for and measured the area. Then, he showed me my options with the different kinds of rugs and padding. On installation day, they called to tell me they were on their way and what time they would be here. They came, did their job, and were really good. It took a day and a half. Two guys did the carpet and they got here about 10:00 and left at 6:00. Then, two guys did the tile and it took half a day because the stuff had to dry. The carpet is real good and the padding they put in feels good. Also, my kitchen floor is great. I got compliments on it.

They ran through a couple of problems during installation because the floor underneath the carpet was not even. They had to put cement down and instead of being a one-day job, it became a two-day job. But they worked hard and I appreciated the fact that they did a really good job. Also, I love the floors.

We had Empire before and we were happy with the bigger installation they had done in our former house. This installation was smaller and it was easily done. The customer service was perfect. They followed up numerous times after the carpet was installed to make sure we were happy with it.

I have had Empire do several rooms in my house and I've always had a great experience so, I keep going back to them. It’s seamless and the cost is good. They're very professional. I had the bathroom floor done as well as the dining room floor and the upstairs bedroom carpet. The only complaint I had with the last interaction was the installers did not wanna take their shoes off, which I understand because it was a rug and they were going in and out. It was raining that day so, it made it even worse. I've got a shoe-free environment and they didn't even have the little covers. I just didn't know if Empire had them and the installers didn't wear them or if they didn't have them. Being carpet guys, Empire would know how important it is.

The product of Empire that I bought is good. It's a wooden floor that you could mop. I like it. It cleans up well. I have asthma and it helped with my health. It's pretty and it's easy to care for. The color also matched my mantle and the bathroom. I had it matched too. It matches the cabinet. The installers also came when they said they would. The men were professional and courteous. I even liked them well enough to feed them a sandwich that day. However, I thought it was an awful lot of money that I paid to have the work done. I paid $2,000 for the hall, bathrooms, the living room and dining room. But If I ever do the rest of the house, I'll call Empire again.

We purchase LVT and carpet throughout our house. The LVT was installed first, and then the carpet. The carpet installer scratched our "scratch resistant flooring". We have other scratches in the floor from chairs and such. We purchased warranty, and although I have called four times, no one has been out to fix it. This has been going on for months. I wouldn't recommend due to the lack of customer service, and we even paid a pretty penny for the warranty. Additionally, the salesperson told us over and over again how scratch resistant the LVT is, and not even 4 months later we have multiple visible scratches. They won't respond to come out and fix the damage they caused to the floor while installing.

We had hardwood flooring installed last spring after the purchase of our home. The install was done before we moved in. Less than a month later they were back out doing repairs. I noticed dark spots on the floor and other small problems. The installer came back out and rubbed something over the dark spots and told me, "See it’s gone." I was thinking oh maybe I was crazy. Nope! The same spot is back as well as others. They also had to come and replace an entire section of the flooring.

I went online and scheduled a consultation for Sunday March 3, after church, between 3-5 pm. Stacy ** was the salesperson that came out. Stacy ** needs to be retrained. Her disrespectful behavior towards me caused Empire to lose out on a 5 day installation. She wasted 2.5 hours of my time on Sunday, March 3, 2024. I signed the contract, and scheduled installation for Monday March 11-15. On Friday March 8, I called Stacy on her CELL to inquire why I had not heard from Empire re installation that was to begin in 3 days. I asked her what time the installation team would arrive Monday March 11? How many installers would be on the job? She called me back asking me “did you get my email yesterday?” I said “no”. She emailed me Thursday, March 7th at 12:30 pm to inform me that the installation date was changed to March 18.

The installers were really late and that was the only thing that kinda upset me. I thought they're gonna leave at 6:00 but they didn't leave until almost 9:30 and they were really loud. I had to be at work at 4:00 in the morning. Other than that, the quality of work was pretty good and I'm happy with it. The flooring is nice.

The sales rep made me a better deal than the original deal so that I could go ahead. They checked my credit and I couldn't afford a lot because I'm on Social Security. I originally had hoped to get the luxury vinyl plank on both levels of the townhouse, but it would have been too expensive. He worked with me and we decided just to do the bathroom upstairs and to do the downstairs in luxury vinyl plank. Then, we did carpeting on the staircase, in the two bedrooms, and in the closet.

We got a quote from Empire Today 12 years ago and we had a really horrible experience with the salesman that we decided to go with a different company. This time around, when we needed to replace the carpet again, we got a quote from the same company that we went with the first time and it was extremely high. So I said, "Why don't we try Empire again?" I knew that they were still in business, and my mom used them too. The professionalism and the customer service was really good this time around.

I had Empire do my first house and they did a great job in a timely manner. And the product was top quality for the lesser price. I went with them again and when their rep came to the house, he brought samples. He was really good and very informative. He helped us make some decisions and he really worked with us to keep our purchase within our budget. For the installation, the guys came in early. We had the stairs and it was a big job. But they got that done, including three bedrooms and a hallway, in one day. The job was done really good. Also, we forgot to measure a little area and they did it for us right away with no problem.

We had carpet installed by Empire Today. It was my third time. The cost was higher than expected. But the quality appeared to be good.

They installed a bedroom carpeting and it exceeded our expectations. The installation went extremely well and we're very pleased with the service.

Empire Today installed carpet for my bedroom and they were good. They came in and got the job done. The only thing was they came to the house with the wrong carpet. I picked something with a blue green in the gray but they brought a pure gray carpet and they said that was all they had on the truck and they thought that was supposed to be mine. They said if I don't like it, they could go all the way back and get another one. But I agreed to let them put it in so they wouldn't have to go all the way back and get another load because I had my bedroom all cleaned out for them. Other than that, the quality looks good and it feels good on my feet.

Updated on 04/01/2024: This is an update to a previous review I left. This has been reported to the Better Business Bureau. Since their MA customer service manager was the rudest customer service person I have ever dealt with and refused to give me another name, I contacted Empire Today via their Facebook page, and a customer service rep. from the national headquarters looked into the situation. She, at least, submitted our complaint to the manufacturer, but they refused to fix the scratched floor.

The gentleman who came here was very helpful and answered any questions that we had. I didn't feel pressured and if we didn't wanna do it now, we could do it in the future. He gave us all the options. I liked the efficiency and how fast Empire Today was. The installers came the next day and when they were here, Empire called and made sure everything was still going okay. I liked that.

We had wood flooring and ceramic tile and carpet flooring installed by Empire Today. I worked with them before and I've always had a positive experience with them. I like the quality of the materials that we selected, the aesthetic, the look and the design. The sales rep was amazing and the installers were all really good. We had a great, very positive overall experience. They were very efficient, worked very quickly, were extremely clean, very polite, and professional.

Empire Today did a good job when they did my carpet, my wood floors, my living room, my dining room, and my kitchen. Everything looked good, and I love the wood floors in my grandson's room. He said it's nice. I called Empire Today back again. This time, they did the rug in my third bedroom. I don't have the money right now, but later on, I might have them do my bathroom as well.

The carpet needed to be replaced and Empire is like a one-stop shop, which was what I needed. The guy who came was great and he came when he said he would. The only thing was it wasn't like he gave me a step-by-step pricing. He asked if I would be interested in spending $5,000 and I told him it was way over our price range. But he gave me other discounts and then it came down to a price that I felt was good. He gave me a really good deal and if I could do it the next day, they'd give me a better deal. I went for it and it was a very short turnaround. Also, I told him that we're selling the place and I needed something that's gonna look good and stand up. He took that into consideration and he didn't try to upsell me to do anything. He listened to me. The fellow who came in the next day and took out everything and put in the new carpeting was also very well versed in his job. Empire was efficient, up to date in the market, and has good pricing.

Everything was good in my experience with Empire Today. I talked to the rep and the rep scheduled me an appointment. He gave me a choice of when he could come, whenever I wanted him to come and he came when I wanted him to come. I told him that that didn't seem like the color that I picked out and the thickness. But once the installer put it in, everybody liked it. It was a darker gray than what I thought it should have been, but in the end, it still turned out good. I'm still satisfied. Even my kids are more satisfied, because we have another house and we had carpet put in by Empire, so I was trying to get that same thickness, that same color, but it didn't turn out that way. But they said it's still pretty. I would recommend them. I told a friend of mine. I gave him the number, so hopefully he can get his house done.

I had the laminate wood from Empire Today and I had it installed in my home. Their customer service was much more thorough than others and I love my new flooring. Everything's perfect.

I had a very good experience with Empire. I'm very happy. The young lady who came out to measure my floor was very nice and knowledgeable about the product. I purchased the LVP floors and I like that the flooring is easy to clean. It makes the house look bigger, too. I enjoyed their website, as well. I was able to take a picture of my living room and put the flooring in my house so I could see it first. The installers were also very nice. They cleaned up after themselves. I had one issue with the representative, though. They had a coupon that said that if I had my floors done, I would get a $350 discount. But I never got it. Whenever they came to do my floors, they couldn't find the coupon, even though I had printed it out. The people who did my floors were here, but, they don't work in the office and they saw the coupon but the people on the other end never saw it. So, I never got credit for the $350.

Cost-wise, Empire Today was a little bit cheaper, but the quality is not as good as the other brand I looked into. There are quality issues on the baseboards and they were not very precise in cutting. I had to talk with Empire numerous times and argue with them until they finally offered to come fix it. I said, “Too late. I don't want you in my home. So, you can give me a price cut.” The workers themselves were fine, but their customer service sucks. I still haven't received a price cut. It's been a couple of weeks now.

I was to receive gift cards for 2 referrals to Amazon. Gave me wrong numbers. Empire will not straighten out this issue. Have contacted representative and they say they are working on it. It's been over 2 months. Still no 100.00. I won't refer anymore people. I want my 100.00.

I am completely satisfied with the installation of my LVF. It looks beautiful and has completely changed the look of my kitchen. The installer, Joao, was professional and did an excellent job. He left my kitchen clean at the end of the job. I would recommend Empire to anyone who is looking for a new floor.

In May of 2023 we were convinced by an Empire Flooring salesman to purchase Laminate flooring for 3 bedrooms in our home. We were also sold a ton of lies about everything that the extended warranty would cover if we purchased it, so we did. The extended warranty cost hundreds of dollars extra and we paid $9000 for poor quality flooring in 3 bedrooms. This flooring chips constantly, it's very soft. It has also buckled and pops when you walk on it in the master bedroom in multiple places. We put a request in to have it repaired and we were denied. They came up with multiple reasons they won't cover the repairs, each time telling me something different.

We like the flooring. However, Empire Today told me that they were gonna put the little thing that goes around the house and they were gonna do it 3.5 inches. But they had only 1 inch, and it looks very cheap. They also told me they were charging me for that. Then they put the one that I had but didn't give me my money back. I called them that day, but the rep said that it wasn't on the projection that they did, but it was. The salesman and supervisor both told me that they were gonna put one that was a little bit shorter than the one that I had, and I agreed on that.

Initially, I was not very happy with my experience with Empire Today. The installers came in, started with tearing up the flooring, only to stop and called back to whomever their supervisor was. They didn't have the right selection that had been made. Additionally, they did not have enough product to do the entire project. They only brought enough product to do one small room. Their supervisor called me and said, "We have a problem. We have ceramic tiling in your house. We have to charge you an additional fee for removal of the tile and the backing board.” I told him the salesman knew that I had ceramic tile and backer board in the house that I wanted to have removed. That was one of the reasons I was replacing it with the wood flooring. The installers came in and started tearing up the floor before even addressing that that might be a problem for them.

The installers from Empire weren't tarrying. They came in here and they got the job done and they got out of here in less than eight hours. I was impressed, but I'm seeing some flaws that I need them to come back. It looks like some of the tiles are lifting. They scheduled to come in on Monday to look over what I have a concern about. Other than that, the quality is very good because it's breathtaking. It's rich. It's like a whole new thing. Every time I walk in the door, I feel the floor. It makes my whole house feel like a home. I'm really satisfied with the tile that I was able to pick out. The price is good, too. I've already recommended Empire to other people. Everybody loves the floor when they come in and they wanna know who did it and where I got it from. As far as I'm concerned, I would recommend Empire to anybody.

Empire Today's flooring is expensive. But if you want it done quickly and easily, Empire Today is the way to go. The rep was knowledgeable. This luxury vinyl plank is the newest and greatest. It's what everybody gets today and that's what I wanted. When the Empire people arrived, I was prepared for them. They came in like a whirlwind and got right to work. They moved quickly. But it was a big job. It was a lot of work and I stayed out of their way. I didn't talk to the main worker guy until the last day, and I got to know him a bit and he was a nice guy. Their work looks fantastic. I get compliments on it all the time.

We had luxury vinyl plank from Empire Today installed in two guest rooms. The only other company I was gonna go through was Lowe's because they had done all my other flooring, but I had a personal situation come up. I needed it done quickly, and Empire was out very fast and was able to get the job scheduled quickly. I've been wanting to do this job for years. So, I did a lot of research. I had planned to go with a high-end laminate, which is what I had done on a lot of my flooring but because of some travels that I had done, and visiting new homes with friends and commercial properties, I recognized that the vinyl plank was the thing to do. I have animals. So, I already knew the product I wanted.

Empire Today's rep went over everything and there was no problem. When the installer came, we ran into one little problem. I had to take care of it. But they had no problem coming back after it was dealt with, and the installation went smoothly. There was only one person and he did an excellent job. The flooring is a one-piece vinyl, but it looks like a wood plank. It looks very nice. As far as cleaning-wise, it's a vinyl floor. So, I would just use a damp mop. And as long as I keep up with its maintenance, it should last forever.

Empire Today did a great job. And the guys who did the flooring were professional. It was fast and clean. That's why I kept going with Empire Today for a couple of home projects. And if I would have any additional home projects in the future, I would contact them. People have come over to my home and said a lot of good compliments.

We purchased carpet from Empire Today and our experience was great. We needed it in for company coming for Christmas and it worked great. It was convenient. The sales rep was awesome. He had samples and was very thorough with the process and was very friendly and knowledgeable. The installation team was very neat, clean, and friendly. They were a very nice couple. We love our new carpet. I'd recommend Empire again. When we're ready for more carpet, we're calling them.

Avoid at all costs! They say their costs will not be beaten, but, when we told the sales rep we had a local competitor's price and the sales rep "met the price", the installers came in, and after ripping up some of the carpeting, told us it would cost an extra $1200 to proceed (the same amount the sales rep had to "fight for" with his boss to meet our competitor's price!) We had picked out some wonderful flooring options and we kept being pointed to a similar specific flooring that was the "cheapest" and "best value" and was "going to look great in the house". Well, it doesn't! Did we end up paying the extra $1200. No, but we did pay $1000 after some extremely manipulative tactics used by the installers after they had most of the flooring ripped out.

We had Empire install laminate flooring on every part of our floor in several rooms. We have a three-bedroom home, and it included kitchen, bathroom and several closets. So, it was a lot. It took the people who came in two days to do the job. There were about five of them. I love them. They were great. They were very clean and they got the job done as well. They came in on the fly and said, “Okay. We realize you have dips here, dips there. And we're going to prop stuff up here. We’re going to cut it off here and go a different direction.”

We got vinyl plank flooring from Empire Today on our entire 800-square-foot house. It is a park model RV with an Arizona Room, and nobody wanted to work on it except for Empire. The salesperson was fine. We knew what we wanted. He just brought a few samples and we said, “Yeah. That's the one right there.” We were getting ready to sell the place, so we wanted it to look good. When the guys came in to do the installation, they had to move a sleeper sofa, chair, dining room, table and chairs, washer, dryer, and a really heavy bed. They moved mirrors, mirror doors, and closet doors. They did all kinds of stuff, and they did a great job. I'd recommend Empire to anybody.

Empire Today gave an estimate and the one thing I didn’t like about them is they always start high and you have to negotiate them down. They came down to the price that they should have but they started $1,500 higher. I already knew that so it was all right. They do a great job. We had the hardwood floors installed in three rooms and the installation went perfectly. The installers were there when they said they were gonna be there. They showed up about 9 o'clock and worked most of the day and got it all done.

I called Empire Today and bought laminate flooring. They had a good price and everything was good at that point. But after the installers left, there are some places I’m not happy with where it seems like the floor is not level. There's something different about different spots on the floor.

The sales rep was very nice, kind, and knowledgeable. Then, the installers showed up when they said they were going to and they got to work. They pointed out some issues and we discussed them and worked out what needed to be done. They took care of it and did a very nice job. We've used Empire before and we requested that they send us a better crew because we had a bad experience the last time and the crew this time was excellent.

The rep from Empire who did the presentation, John, was very honest and open. He was able to save us time by assessing what we really needed and wanted and not trying to talk us into more than we wanted or things that are expensive. He showed us like the low end, the high end, the middle end and tried to show us what we're gonna want and not want. We made our own decisions but he really made it easy to do so. He did a really good job and the cool thing he did was he was able to give us that warranty in a way that didn't seem like it was over the top. It seemed like it was a really good deal and I liked the way he did that.

They did the carpet installation on time in the living room, two bedrooms, and the hallway. This is the second time they installed flooring at my house and the only thing is I missed the information about the guarantee for the carpet the first time so I hope we have a guarantee with this one they just put in. They need to fix it whenever they install a carpet in somebody's house.

My salesman specifically told me to look for the name of the floor covering that we were supposed to have installed on the box before they installed it. The name on the box was not there. There were numbers there, which tells me nothing. And I could not get ahold of my salesman before they started the installation. And they would not start the installation until I paid for it so I’m not sure if what I have installed is what I picked out or not. As far as the carpet goes the installer was very professional, very efficient, did a great job. But again I’m not sure it’s the same color as I want it, I would not recommend Empire to anyone.

Empire's price was fantastic and it was wonderful that our sales guy came all the way out to our house because we live in the sticks. He walked us through all the different steps and really got me exactly what I wanted. Then the installer, Angel, was so helpful and professional. We love our carpet. I bought top of the line carpet, so I expected the quality to be good and I was pleasantly surprised.

We got flooring done in the living room, hallway, and two bedrooms. Empire Today's rep was very down-to-earth and knew exactly what she was talking about. She was relatable. And her sales pitch made us wanna move forward with it immediately. Also, the crew was professional and personable. I was working at home, so I asked if we could do that room last, and they accommodated. And I felt they were done in a decent amount of time. I thought it would take a lot longer. And I appreciated the fact that they took everything with them. All the clean-up, everything went with them. It was excellent. They left everything that I needed to know. And I've already purchased some products in order to take care of it so that it would stay the way it is. My husband and I sat down and said, “Why did we wait so long?” I like how the flooring makes the whole house look. Go for it.

Empire Today's rep came to my house and took measurements. She was able to negotiate the price, the ones we wanted and just go from there. They need extra people so we could get it done faster and not take the whole day. It was just two people. They came down around 9:00 in the morning. And they all turned around at 8:00 p.m.

Empire Today installed the carpeting, and my experience was very easy. However, I had to have them come back because the carpeting in the master bedroom was not packed down from the hallway. They came back, fixed it, and now, everything is great. The quality is good, and I'm satisfied with it. I would recommend Empire Today to anyone.

I'm happy with the job Empire Today did on all my carpet upstairs. I've never had anybody change my carpet because I bought the house new and this was the first time I used somebody to come and install carpet. The installers were on time, and they did a good job. Initially, I wasn't there, but my son was. They were there from 8:00 in the morning, and they took care of everything. When I came home, they were still working on it, then they finished and I checked. The carpet looks really good, and I like it. They feel really soft, and it makes a big difference from the carpet I had before.

Empire Today dealt with the purchase, install, baseboards, and carpet. They organized it all and I didn't have to get multiple people. They had good options, and the guy who came out and did the estimate was easy to work with. He even helped us get it discounted to get a nicer carpet. Also, both installation teams who came out were fantastic.

I went with Empire, and the sales rep was so knowledgeable. He was great. Also, the installers came on time and got to work. There were two people, and they worked and worked. It was incredible. They were done in two hours at the most, and I was very pleased. I had a carpet replaced in my bedroom, then the hallway outside of the bedroom, and the steps going up to the bedroom.

My experience with Lowe's, salespeople, measurement, then last installers. Who were very knowledgeable and aware they respected my home with keeping my stuff covered. They removed all debris from old window and dealt with several issues my 1955 home presents. Don’t know how but in the end they had me smiling and satisfied. I made a right choice.

Floors uneven and carpet keeps coming up and shredding. Called and customer service was rude and I emailed with no response. The lady tried saying my floors were uneven and it's my fault because I moved my couch. The couch was moved due to new furniture which has nothing to do with the floors being cut short or wrong.

2 years after installing brand new flooring our entire floors need replacement due to poor installation and product as determined by the Empire team. Empire is charging us $1000's to fix their errors. We started calling at the 1 year mark with issues. It took just under 3 months for someone to actually come to our home to look at our floors after so many excuses. At that point the installer "fixed" the issue by gluing and nailing floor boards down that were coming up.

Initial install was bad. They came back to fix it. Their fix made it worse. They lied and misinformed us every chance they could so they didn’t have to honor the warranty. Only fixed it after threat of lawsuit and paying $900 for real flooring professionals to come and inspect. Will never use again.

We looked at a couple of local guys but Empire's deal was better and the guy was ready to do it the next day. So, it worked out real nice. He was nice and showed us all the products. He even compared his product to a couple of the ones that other guys were trying to sell us. So that helped us to see the differences between them. He was very informative. He asked if we were able to do it the next day, because he had a crew available. We said, sure and sure enough, they came next day. I had a flooring installed in my kitchen. It's waterproof. It looks like wood. Empire Today did the whole kitchen. They were fast, competitive, and on time.

We had new carpet put in the bedrooms, and the closets within them, and the hallway upstairs. When the individual came out to show us samples and everything like that. He really did everything that he could to try and get us the best price. They were very communicative. They did a pretty decent job. The only thing that I would knock them on a little bit was part of their cleaning. They just pushed some of the trash underneath my couch. But other than that, they did a really good job.

I like the color, the style, and the actual overall look of the flooring. When the installers came, I had simple questions about the flooring and the longevity of the flooring, and they answered them. I was pleased with the fact that after it was put in, the salesperson himself called me back and asked me how satisfied I was with the actual flooring. I told him I was greatly satisfied. We got great service, excellent installation, and overall, great satisfaction from Empire.

We had floors installed in our living room and dining room. The guy that initially came was excellent. He brought samples. He explained everything to us and helped us get through the financing. But the installers didn't do such an excellent job. Empire Today had to have people come back twice to repair what they didn't do. They didn't install the transitions from one room to the next properly. Then there was one area of the floor that they were supposed to build up to make the floor level but they didn't do it.

Because the flooring is guaranteed and warrantied, I went for Empire Today, and everyone was very polite and professional. If I had any questions or if I walked in and was keeping an eye on things, they were all good. I had two bedrooms and a hallway done, and the installers were very clean. When they first came in though, they had a different swatch. I had my own swatch, and I backed it up with them to make sure that they had the right one. They brought in the wrong one, but we got the right one, and I was very happy with the quality.

I had rug and vinyl floors installed by Empire Today. I had Empire in a previous house. I was new to the state, and I really didn't know many people. I trusted the name brand by using them in the past. The cost is a little up there. I was a little disappointed in the cost because back in the day, the prices weren't as bad. But I understand that prices went up, and I wasn't in the mood to shop around.

The salesman was able to explain everything to me and he was polite and understanding. I like the guy. I'd buy a used car from him. That's how good he was. I had vinyl flooring installed and the installers were great people. But somehow in my head I had thought vinyl flooring would be a little harder. I'm not complaining, though. It's easy maintenance.

I was getting rid of the carpet in my home and the rep from Empire came out and gave me an estimate. He was out here in three days after I found them on the internet and the product that I chose online was exactly what he showed me when he brought me out samples. Also, he encouraged me to look at several different brands, not just pick out by color, but to look at several different brands within their website. They didn't try to sway me one way or another.

We had carpet installed in our hallway and on our stairs and a bedroom. The installation was really good. It was a quick install. From the time of meeting with the salesperson to the install, it took a couple of days. It was great. The sales guy was very kind and professional. He sat at my kitchen table and it was very brief. I own a business so customer service is really important. He helped me and it was a good experience. The installation crew was wonderful. They didn't speak English, but they had a phone they were using to type in their communication. I could talk into it too, so they could understand what I was saying. So that was really great. Overall, Empire has good quality product, fast turnaround time, and affordable pricing.

We had Empire Today’s top-of-the-line flooring and when it came in, there was a defect in it. So, they ordered new flooring to replace the defective plank. When the original crew that installed the first time came back, they were mad that they had to rip up the floor. We finally got them to put it back in and it's fine now. But the men put a nick in the bottom of our kitchen cabinet, which we just had the kitchen redone last year. And now, I got a hammer mark on it. When you have a customer who buys the top-of-the-line and it has a manufacturing defect, never send the original crew back out. Because that guy was so mad he had to redo that floor and take the defective pieces out. I had to oversee a lot more because the guy was mad. Otherwise, we love the flooring. We love the quality and the flooring looks beautiful.

I had vinyl plank flooring installed by Empire Today. I liked the flooring and how quickly they could do it. They said it would be done within a week. The salesperson was great. He was very knowledgeable and explained everything very thoroughly. The installers were great too. They were very easy to work with, and worked in my timeframe, so everything ended up being great.

My experience with Empire was wonderful. I had wood flooring installed. The installers were good.

I thought I'd pick a big company like Empire and they'd have quality installers but that wasn't the case. The install wasn't professional like I thought. The quality of the laminate flooring is good but they need to get better installers. With the corners, nothing was really fortified. They just brought up ends together and they left joints open. If I had a really expensive home, I would not pick Empire to do it.

The installers were good and professional. They got to the house at about 10:00 in the morning and they were gone at 6:00 that evening. I couldn't believe they got it all done in one day. Also, they moved furniture and put it back for me. But I ordered so much, there were two different bolts and when they finished one bolt, they went to another and it was slightly different. The carpets didn't match. They had all the bedrooms done and they went through the hallway and noticed that the carpets aren't the same. They said they could rip all it up and come back in a couple of days and reorder but I couldn't do that. The house was already torn up -- every room was empty and we had put stuff everywhere. The manager of the area gave me 500 off but they should have given me a better discount. Other than that, everything was okay.

I like the payment plans with Empire Today. Other providers didn't give me the amount of time I needed to pay the flooring off. But the rep should have given me more options. I was telling him I have a high-traffic in my kitchen area. He could have given me something that was more durable than vinyl. Since it's a high-traffic area, I had problems with the floating floor. It came up. They recently redid it.

The installation was efficient. The vinyl flooring looks good. I would use Empire again.

I had carpet installed in the whole house. They did the job in one day and it was good.

We bought new flooring from Empire Today, and we had it installed in our hallway, foyer, living room, dining room, kitchen, and laundry room. The gentleman who came over was really good. He was really informative. He wasn't pushing anything on us. We went from tile to this new regular flooring, and he was in-depth and explained the difference between all of them. The installation was great. The guys came over and they introduced themselves, and I asked them to come in. They looked around and explained which way the floor was gonna be going and that they would move whatever furniture needed to be moved. They explained how they were gonna be doing the work and where they were gonna start. They were very courteous and very detailed in telling me when they were moving from one room to the other, even though we have an open floor plan.

Our experience with Empire was good, from the gentleman showing us what they had available to the installation. The installation took a little longer than they thought because there were some issues with our concrete pad. But they did a great job, so we were very pleased. We would highly recommend anybody else needing floorings to go through Empire.

Empire Today's rep was awesome. She brought in all the samples, went over the differences, and tried to match up the existing flooring with what was going in the bedroom and the hallway. Four installers came. Two of them went upstairs, the others in the bedroom, and they were done within two hours. Their work looks awesome. Go with Empire Today. They're quality.

I had pre-measured the flooring prior to the salesman coming over. He measured the amount of square footage I needed and it was incorrect. I told him so but he insisted it was correct. I ordered anyway and left it up to them to gather the correct amount. The floor guys came and started the project only to find out that they were 26 square feet short. Also, the there wasn't any transitions ordered. The installers had to leave and find the extra missing flooring and find the correct color transition pieces. The installers did a great job considering the problems. The salespeople need to be better experienced in how to measure the square footage needed.

The installation took half a day. In the end, the installers were rushing around because Empire was calling them and saying that they had to do another installation. Empire doesn’t give them enough time to do their job. I couldn’t understand the installers but they did good work and I recommend them. People should go with Empire Today.

I used Empire Today a few years ago to install new carpeting in my upper level, and I found they did a flawless job. Their prices were good, and the installers were very polite and professional. It was a positive experience the first time. This time, I had my kitchen floor replaced, and the sales rep was very informative and very nice. He came on time and knew what I was looking for. He directed me to things I would need or choices to make. It was very positive. The installers were professional too. They did a beautiful job on the floor. It was another flawless job. I highly recommend Empire Today to anyone who needs new flooring in their houses. I would use them again in a heartbeat.

My experience with Empire Today was great, and I would do it again. Someone came out, and we talked and picked out what I wanted. The techs were good, and they installed the wooden floors in less than a day.

They left the old carpet on my front porch along with the padding after they specifically told me they would take it after complaining that they had to drive 100 miles to get here and that the carpet stunk claiming safety reasons but before that they tried saying I didn't order carpet for the closets when in fact I did after contacting customer service.

The sales rep was very nice, but I didn't like that he didn't explain about there being a certain charge. It was a service agreement, and I called the company, then the sales rep returned my call. He admitted that he didn't talk to me about the charge. I didn't see it on there ‘cause I didn't think that that was something that would be on there. I had the charge removed, and it was fine.

Empire Today did some work for me five years ago, and I liked the workmanship and the material that we chose. So, we went with them again. The wood floor is in two bedrooms. The installers got here at the time they were supposed to, they took the carpeting out, and it was very efficient. There were two men that came and they were very professional. The material is good, holds it up well, and the floors that we did two years ago in the living room are still holding up. By maybe February or March, we're gonna do the other two bedrooms.

The sales guy was fantastic. He was very thorough. He brought in like a million different things for me to choose from and stayed within my price range. It was very quick and efficient. I was very satisfied with the sales guy. But not so much with the installer. He gave me a window of time because I needed to go back out to work. The window was up like an hour and a half earlier than he had so I was a half hour away. So he got a little pissy about that. He had to wait for me to get back home. He was sitting in his truck when I got home, so I went in and looked at the rug by myself, came back out, said thank you, and he said goodbye. So that was a little odd. He had no uniform or name tag to represent Empire. Other than that, the installer did a great job. The quality of the carpet is great. Empire stayed within my budget. So I would definitely refer them.

I remember the commercials being it could be done quickly. That was 20 years ago. If Empire Today was still around and advertising after all this time, I figured I'd give them a call first. The guy came out and was very knowledgeable. He was able to get a discount on a couple of the items to make it affordable to do the whole project within the budget I had. I had carpet put in on the stairs, two sets of stairs. And in two bedrooms, I had laminate. But it was the wood style. Everything happened easily and quickly. And the professionals that came out did a great job.

I've used Empire a couple of years ago to install my dad's hardwood floor and the service was great and it was a quick turnaround. This time, we had carpet put on our stairs and the installers were very fast and professional. I would use Empire again if we had to do another install.

We did the laminate flooring. The installers called to let me know that they were on the way. They did the majority of the installation in one day. But they missed a closet so I called in and then they came back and finished the closet and also handled any complaints that I may have had. They did a good job overall.

Empire Today had the exact material that we needed to match what we had. And the other company did not have the same style and color. That's why we went with Empire. The prices were similar. I purchased a hardwood floor and they were installed in the two bedrooms and a large closet. We had a hiccup the first time. The installers came in, told us the subfloor was not properly level. We had a potential idea but that would not be the case because of the older house. I thought the installers also worked on the subfloors and could potentially just fix it or give us more ideas, but they said they were not allowed. So, that delayed everything for another week.

I like that the sales came out to the house and I didn’t have to go anywhere. I originally bought carpeting and vinyl flooring for my bathroom to replace some damaged carpet and bathroom floor but I only had the carpeting done. They wouldn't do the rest of the flooring because when the installers came out, they had a concern for possible asbestos and I was told that Empire doesn't put flooring down over asbestos. The only disappointing part was I wasn't told until the actual flooring installers came out. That was something that I would have liked to have known ahead of time.

We had carpeting put in throughout our upstairs and the carpeted rooms downstairs, most of them. The install went fine. I was very impressed with the workers. It's not an easy business putting down carpet and I thought they worked very diligently to get it done.

The first time I worked with them, they installed carpeting. The second time, it was vinyl. I've had very good experiences with them.

I had wooden floors done by Empire Today in my living room and my kitchen and one of my bathroom on the bottom floor. When they said they were coming, I thought there were gonna be two guys. It was only one guy that showed up. He didn't do such a great job. He was here from 9:00 to 6:00. He started right here between my mom's room and the little pantry I have. He only did a little piece and that was it. He was there all that time. I feel that someone knows what they're doing wouldn't take that long. I don't think he knew what he was doing.

I've used Empire Today several times and I continue to use them. Installation people are perfect and everything's good. I got new flooring a couple months ago. They installed carpeting on our second floor, and then we had new flooring on our first floor. The sales rep was very good and very knowledgeable. The installer has done all of our work for us. I couldn't say enough nice things about him. He was very polite. We love the new flooring.

My experience with Empire was great. I had carpet installed. The installers were quick, efficient and on time. It took about half a day and it was a big room. I was impressed. I wish it was cheaper, but they were willing to deal with me. They matched the price that I was getting from the box store. I would recommend Empire.

The sales rep of Empire was great. We had carpet in the bedrooms and a basement installed. It's quality stuff. The installers were quick and professional. They took all their trash, cleaned up and did a good clean installation. I'll use Empire again.

I had carpet installed by Empire in my dining room, living room, and den. The sales rep was very good. He was knowledgeable about what he was talking about. He was courteous. He took his time and went over all the products with me. The installers were also very good and nice. I was very pleased with the finished product. I'm enjoying it. I had a good experience.

I had floor carpeting and matting underneath installed by Empire Today in four rooms. The rep was very good, energetic and involved. He told me exactly what carpeting I would need for animals. He was very honest when I picked something out and he said, "Nah, I don't know if I'd do that with an animal." I appreciated that. The installers were fine. They really didn't say very much. They just did their job and they did it at a decent rate. They did a very good job. The new flooring is excellent. I would definitely use them again.

I had some hardwoods installed by Empire in the hallway area of my home in between two bedrooms and a bathroom. One place told me they could do it. I went to LLC. But they were extremely high. They were twice the cost of Empire. The installation went well. The guy was good. It went quickly. Maybe an hour. I was pleased with the flooring. This house was built in 2016. But considering it works very well with the other flooring that was done, so we liked it. It blends in well.

The rep was very informative. He shared different pieces of information with me, and we negotiated on the price. I agreed to what he suggested, and the young man came to install. He wanted information from my check and I didn't understand that. I thought he was asking me for the check before he began the work. That was the only glitch. I'm old-fashioned, and I don't pay anyone before they do the work. When he finally explained he needed the information on the check, then it made sense. He went on and completed the work, and I appreciated it. The hardwood flooring in my bedroom looks wonderful and cleans well. I've cleaned it many times since they've installed it, and it cleans nicely. I'm pleased. Empire Today did a very good job. If I needed work again, I will call them again.

The sales rep as well as the installers were good. I had vinyl plank flooring put in the steps in the living room, the dining room and the hall. We have a split level, and the installers did it while we were downstairs. There was a little confusion because the representative said that they'd come back on Monday and we had plans on Sunday. It was a Saturday when he first came, and the guy who was doing the floors said he didn't know anything about coming back on Monday. He said he had to come back the next day to finish it, which they did. They worked about 10 hours and got it done the next day, which was fine.

We got vinyl tiles for our family room from Empire Today. The quality was a little better but the cost was more expensive as well. However, because we already had another quote from another company and we weren't 100% happy with them, Empire Today matched matched the price. That made us feel really good. Install day was great too. It was a team of three gentlemen, and they were very professional and personable. While other people have their bad days and don't seem happy with the work that they do (even when they're professional and doing the job), the crew that came out was so happy. I got that feeling that they enjoyed what they did. They got here right when they were supposed to, and they knew what they were doing. It was a very positive experience all the way around.

I had Empire Today install carpet in two rooms. I had them do it as a base, and the quality is excellent. Empire Today is a great choice. They definitely met our expectations. It's a great service, and they probably got the best jingle in the world.

Easy, no pressure sales call and installation was done well. The team cleaned up after themselves, which is important In our Hi-Rise building. The installation team was punctual and was careful not to scratch our walls, even though our walk-in closet had difficult angles. The scheduling was delayed a week, but we know every business in Los Angeles is short-handed. We have been enjoying our newly carpeted loft & more importantly, our cats love having a carpeted area in our condo.

I had some issues with my installation. I was trying to work with customer service who was not being very helpful and they have not gotten back to me in a few weeks. I have talked to about 4 different people about my issue and I keep getting passed around.

The installer had to add a piece about 4ft. wide since the roll of carpet is only 12 feet wide. I can see exactly where it is seamed together and I think it is turned the opposite direction, so it appears to be lighter than the 12 foot wide carpet is in the room. I complained to Empire and sent photos. They sent the same install back and of course they thought it was fine. Clipped the seam and heated it, but it is still the same.

I had Empire Today install vinyl flooring in my bedroom, and the whole process was done in less than three days. The lady came to my house, and she was very amiable. She looked at my house and was very complimentary. She went in the bedroom and knew exactly what would work. I didn't even have to look at too many other tiles. She was great, and I loved it. After she put in the order, the installers installed the vinyl flooring within two days, and they got it done within a day. I love Empire Today and I would recommend them to anyone. They were great. The price was very good too.

We had carpet placed on one of our floors in our house. We're gonna get our third floor done, too. We went through Home Depot and Lowe's. We had them to do estimates and we talked with the customer reps and everything. It was more personable with Empire. They came in. They did it at the house and we felt real comfortable. He convinced us that this was the best route. The representative did a pretty good job of selling the product because he convinced us that we chose the right people. So far, we've been happy with our install.

I had laminate floors installed in my home. Working with the rep was nice. I was told it would be a one-day job. But the installers came out on the original day and didn't have all of the equipment needed. There was a piece the tech was missing that connects the stairs to the hallway. Also, the floor wasn't leveled underneath so he needed something to get that done. So, it ended up being a three-day job. Also, the rep told me I wouldn't have to move anything. But when the installers got there, I ended up moving more than what I was expected to. Luckily, they didn't start the original day, so I had a little time to get things moved.

We wanted something similar to what was in the property so the sales rep showed us and said it was perfect. And it was. We had carpet installed in the two-bedroom apartment and everything worked out the way it should have. It was a good and smooth experience with Empire Today.

The installers from Empire Today were very professional. We had carpet and laminate flooring installed, and overall, the product is very good.

Empire Today had comparable products and they were competitively priced. The salesperson met me and was very professional and helpful. She and her boss on the phone worked up a competitive offer right there at my property when I was there. We decided to move forward with them. I bought a carpet for my rental. It's a decent product for what I paid for and it looks nice. Empire did a very good job with the installation.

So firstly we had our kitchen and living room floored with “luxury vinyl plank” and our stairs re-carpeted. The first mistake they made was they did something to the fridge to short the compressor when moving it. We didn’t notice till the ice maker leaked on the new floors a couple of days later. (I work 12s, get home, sleep, go back to work.) Anyways we tried calling repeatedly. Customer service would give us this number and nobody would answer or call back so I said ok and started calling around to have it looked at at. 150 bucks just to come out. It didn’t seem like a good idea so I said you know what? I just spent 9200 bucks on a floor. What’s another grand and bought a new one.

I had hardwood floors put in and carpet on the stairs. Both were short on product, which delayed the installation. The hardwood floor guy arrived late in the mornings and stayed until almost 730 in the evening. The job should have been done in 3 days and it took 5. I could go on, but I am just over it.

In the past, I looked at different things and pricing, but now I go to Empire. The guys that they've sent to my house were very professional. The sales representative is top-notch. When I call Empire, I call for him. He's got a great personality, and we just click. When you click with somebody, you stick with them. He's on time, and if I call him, he's there with a respectable 24 hours, which is great. I like that guy. The technicians are very good too. They don't leave a mess all over the place, and they're all cleaning. They are nice, polite and efficient as well.

We had carpets installed by Empire Today. There was a salesman that came to the house and he had different carpeting to show us. We went through a few. I found one that we liked. However, we called the salesman the day after with some questions that we had prior to the installation. And he didn't return our phone calls until after the installation. He said he was on a skiing trip and he wasn't able to call us back. But the two guys that came out to install the carpets were excellent. They were incredibly good. What I like is they did it all in one day. It was incredible how much carpet they had to put in, how much they had to yank out and how well they did the installation. The installation was perfect. The carpet has been holding up well.

Empire Today had great customer service and the price was competitive. I had carpet installed in the master bedroom and the installation went flawlessly. The installers ripped out the old stuff and put in the new stuff. It happened within the same day.

Had new LVP flooring installed last year. A few weeks later, noticed buckling of many of the tiles. It also made cracking noise when walking on it. Soon after, noticed the seams were cracking and separating. The rest of the floor felt like it had air pockets under and became very spongy when walked on. After weeks of communications, Empire agreed to reinstall my flooring in 08/22. They said it was most likely caused by slab moisture and not having a barrier coat applied. I was never informed about a barrier coat during the sales process but agreed to pay for it. I do not believe there was any moisture but was happy to get the floor fixed/replaced. The 2nd installed was very messy. Minimal masking and the house was covered in dust. The 2nd install team said the flooring wasn't properly leveled and installed. They acted like all their work would fix the problems. They finished at 9:30pm on a Friday.

We wanted to match the floor upstairs with the downstairs and Empire Today did the master bedroom, my loft, stairs and hallway. The installation team was fantastic and did a great job. The four guys were awesome. We're happy with the new flooring but Empire Today could improve on the connectivity, getting ahold of these people. Once you make the deal, you never hear from them again. The sales rep was great the day of but after the sale was made, the guy was a ghost. I wanted to talk to him because I had questions during the installation and I got additional work I wanted him to do and I wanna give the guy who did a good job more business. But I never got ahold of the guy.

We contacted Empire Today by phone, and they came out when they said they were going to. They did four rooms, moved a bunch of heavy furniture, and did a good job. The quality of the flooring is what we had hoped for.

I had carpet installed by Empire Today. Their customer service was excellent. They did exactly what I asked of them. They showed me what I wanted. They did a good job. I had a good experience.

This company did not do what they promised. Before the consultant even arrived, I asked if our stairwell floor could be done along with several rooms upstairs and downstairs. When the consultant came, she took a photo of the current stairwell, and confirmed with her boss they could replace the carpet with laminate flooring to match the other rooms. I didn’t get the consultant’s name because instead of a business card she gave me a flyer for another business, “Sharese Studio.” We signed a contract for over $30K that included several rooms and the stairwell. We asked our consultant who to call if there were install issues, and she said she would be available. When the subcontractor arrived, he immediately stated the stairwell could not be done and that this type of work would never be done by Empire.

I had molding in my kitchen, and I asked the guy that came out to do the floor if he would be able to put the molding back. I also discussed that with the guy that came out to talk to me about Empire Today. He said that the guy would be able to put the molding back okay, but come to find out he was unable to do it. So on one side of my kitchen, he put the molding back. But it looked like it was pasted back together.

Empire Today did some work on my living room and did one-half of my house a number of years back. I called them back to do the other half of my house and this was done a couple of months ago. The rep who came out had good customer skills and did a good job in explaining everything. The installers came out early in the morning and finished at about 7:00 at night. I love the flooring. It’s very easy to take care of. I was using the cleaner that Empire recommended on the other floor that I had put in. But that did not work for me. It caused imprints all over my floor when my grandchildren came over. But they're older now and don't do that. Anyhow, I just use plain vinegar and water, and it makes it shine and cleans it.

The sales rep came and showed me a bunch of samples. We talked and we picked out what I wanted. She was a big help and she did a great job. Also, the installers were great. They helped me move the furniture and they did everything they were supposed to do. The quality of the carpet is good so far.

I had carpet from Empire Today put down in three bedrooms and a living room. It’s not the highest quality because it's in a rental. But when the two guys put it down, it looked very good. It took them a couple of hours. But I was satisfied. I had just painted and they chipped a little bit of paint off moving the carpet in. But he didn't mean to and he let me know.

The salesman was nice and explained everything. We got the luxury vinyl flooring and it went in my living room, dining room, bedroom and office. The installers did a very good job. I love the new flooring. People should try Empire Today and go with them. I was very pleased.

Our experience with Empire Today was great. They brought somebody out here to give us an estimate and look over the room. Then, we haggled about the price. They wanted to know what we could truly afford and we let them know and they tried to fit it in our budget. From that point, they came three days later to install. The installation was great. The two individuals were nice gentlemen and they did a great job. The stuff that they put in for us was nice because it's the wider boards rather than the small little four-inch boards. It's like the eight-inch boards. We like the wide plank.

My experience with Empire Today was great. I had carpet installed in two rooms. I loved it. Everything was excellent. They did a great job. The consultant was also very helpful.

I would recommend Empire Today. I had hardwood floors installed in three rooms. The rep was very nice. Everything went fine. I'm very satisfied.

I got three quotes and Empire Today was the best. The sales rep was awesome. We live in a small manufactured home. The whole thing should have been done in a day and a half. They took five days to do it. One guy was on the phone constantly. The other guy did the work by himself. It was awful. The second time, they were fantastic. Two guys came in and I said, "How fast do you think this will get?" "We'll have it done today." Sure enough, they did. It was only two rooms but they did a good job and we were very pleased. They were incredibly polite.

Before I called Empire Today, I looked up their products online and they had the exact type and color of carpet I wanted. Their website was perfect. I knew what I wanted, so I was able to find it easily. They then had a guy come to my home and I told him what I wanted when he came in. It was great. The guy was super friendly and knew what he was talking about. I really enjoyed it. Empire said they'd let me know when they could get the carpet in and I knew it would be a couple of weeks, which was no problem. Everything went exactly as I would have expected it to go as well.

When Empire Today was running a special, I bought carpet from them. Their rep, Donte, helped me with my purchase and he was phenomenal. He was well knowledgeable of the products and he answered every question I had on things that I wasn't sure of. He brought in four different samples to choose from and he had the little binder with several different carpets along with the padding. So, everything was at my fingertips.

We had carpet put on the steps to the downstairs area, and the whole downstairs, the carpet was taken out and the manufactured hardwood was put in. The quality of the work is very good, but it took four days before installation was totally completed. There was a box of bad wood, so we had to wait a day for one box. Overall, I would highly recommend Empire Today for the product and the install, but be prepared to clean. Other places do cleanup, but they don't do any cleanup at all. All they did was pick up their scraps and run a broom over some of their stuff, which left nothing but dirt. It took a while to clean all that up.