Empire Today Reviews

We have a relationship with Empire that's ongoing and they follow what we need to do. We're a water restoration company and we use them for everything.

My first experience with Empire was horrible. The rep that first came to show me options was delightful and very helpful and she did her measurements. But when it came to the appointment time and when the installers were supposed to come, they were late for almost two hours. Then, when they did finally come, one of them ripped up my old carpet and then said that they don't have enough carpet. I asked him if he did not notice that they didn't have enough carpet when he ripped up my carpet. I have a two-year-old and a three-year-old and underneath the carpet, there are staples or something and I don't want them to step on them. He ripped up the carpet and left everything else uncovered.

We've been return customers of Empire Today for a couple of rooms and recently, we had engineered hardwood floors installed in a spare bedroom. One guy did the whole floor and his name was Lucas. The communication from his pre-arrival, to letting me know when he was going to arrive, to the install, and to the clean-up, was flawless. There wasn't anything that stuck out to me that I was concerned with when he left. It really was fantastic and the quality of the flooring is outstanding. I did not know that engineered hardwood floors was even an option. From the optics of the look and the feel when you walk on it, it's a little bit thinner than normal hardwood floors. It's a half-inch versus three quarters of an inch, but it really is perfect for us for a spare bedroom. And the color meshed pretty good with the hardwood floors that we have in the main living area.

I had Empire Today install carpet in a home and my experience was okay. However, there were some hiccups. The rep was supposed to charge the full amount, and he didn't, so the install guys didn't wanna start. It ended up taking all day, which was not great. Other than that, the carpet looks good.

We are in an office. The carpets upstairs were redone. It was easy and smooth.

We like Empire. They're easy to deal with. We're an apartment complex so we use them for our apartments. It was very easy to purchase the carpet. The installation was great. It was quick, clean and easy. The installers always finished in a day. They were kind and respectful.

I had carpet installed by Empire Today. I like the convenience and their price. The new flooring has been fine.

The salesman from Empire Today was very helpful when we did the initial installation a little over a year ago. The installers were fantastic and did a great job. They had a big job to do and that went well. The price was alright. They had the color I wanted and the timeframe and that was more important. I was happy to pay what they offered for what I received. The salesman calls me too much though and I don't like that. Empire has done my entire house and every room but they called me six weeks after they left and asked if I wanna get new floors again. That's a bit redundant. They’ve called me five times since then. The floor is only a year old. I appreciate them trying to capture business. I'm a business-getter myself, but I don't agree with doing that.

I've used Empire every time I've gotten carpet. I had carpet installed in the lower level of my home, in the basement. The installation went fine. They came in and everything was cleared out. It was only one TV entertainment set thing that they had to move. They were very professional and did their job. The quality of their work is great. That's why I go back to them. I know what I'm getting.

Empire Today has installed carpet two different times for me. There was one bedroom, then there was a basement stairway. It was a challenge to get all of the pieces together. It was a bound carpet for the bedroom, which there were a couple of installers that came, that did not have the right equipment to do it. Everybody continued to be kind, but still, it took us a couple of tries to get it right. Once we got it figured out, it was good. Everybody was knowledgeable about what they were doing. There was just a miscommunication about what was being done. Other than that, the carpet is good and it's holding up well. I would recommend Empire Today. My experience was good.

The workers were very efficient and professional. They kindly helped move items out of the way and was directly about the business. They answered all my questions and made me feel like they had everything under control. Everything was perfect. When the job was finished, I has a beautiful home.

Last year, we had floors installed by Empire Today on the first floor in my home, and I was very happy with them. Then a girl called me and said that they were offering 50% off carpeting, and I said, “All right. Well, come on over and get the estimate,” and then I went with them. I had carpet installed on my steps and my hallway and then one of my bedrooms. I'm happy with them.

Empire Today seems confident and competent. Their representative was direct and professional. The installation team did a beautiful job. They installed laminate. I love it. It looks amazing. Everything is wonderful. I'm pleased. It was a good experience. I would use them again.

When Richard came out, he was able to answer all my questions. He was a good salesman. I had Empire Today to do a carpet for me and it’s good quality for the price and for what we chose. We have a lot of compliments from the surrounding guests that was there to see it and talked about how nice it looks. It got a little tricky with the installation because the installers were not conscious of time. But I was able to call Richard and he was able to handle those things when that time came. So, for the most part, that was the only negative thing about it. Overall, I was satisfied.

I did an appointment online with Empire Today, and somebody called within an hour and scheduled an appointment. I have an email confirming it for Monday, November the 4th at 9 o'clock in the morning. They never showed and I didn't hear from them again. So, we went with somebody else.

I had two crews for the installation of my Empire flooring. One did carpet in three bedrooms and stairs, and then the other crew did luxury vinyl plank in the basement and the master. And those guys are 110%. They did a phenomenal job. Everything went perfectly the way it should've gone.

I did the floors in my whole house through Empire Today. I had installments in two different times, six months apart, because I didn't have all the money to do the entire house. My first salesman was great. The second salesman wasn't as great. I thought he was, and then a couple of things weren't down on the contract correctly. So, I didn't get exactly what I wanted but the floor looks great.

Over the past couple of years, we've had multiple products installed by Empire Today. I'm a contractor and we subcontracted to the company for multiple customers. My experience has been very good. I'm very happy with their pricing. Their website is user-friendly, and they do a great job with their sales and marketing. I work with their regional sales manager, Ryan, and he has been nothing short of fantastic to work with. He was responsive and great with the customers. I feel very comfortable sending him into my customers’ homes. He speaks with knowledge and gets the estimates knocked out in a very timely fashion. It always takes within just a couple weeks to get things installed. I would tell others to do business with them. I would immediately share their contact information and encourage anybody to work with them.

Larry and his team couldn’t have been more cordial and thorough explaining how the flooring will be completed. They worked continuously all morning and made sure everything was cleaned up and items put back in place. They did a terrific job!! They kept the dust to a minimum and reviewed how to take care of the flooring.

We would recommend Empire Today and would use them again. We have used them several times over the years. Most recently, to replace some carpet in the steps and in the upstairs hallway. The quality is good. We installed the same thing in another part of the house. It's what we expected. We estimated what the cost would be before the person came out and it was what we thought it would be.

Empire Today's estimate was great, and I went with it. Also, they were speedy. They installed our carpet.

I like that they communicate updates via email. They're very good at hitting the days that they say they're gonna be there also. However, they do not use our system, which is required for all of our vendors. But it's somebody above me that's working with them to get used to uploading the system. They upload photos and I've seen a few work orders where they have uploaded photos. But sometimes I've gotta reach out, chase people down, to get photos. But the quality is there for the most part.

I’ve gotten my flooring from Empire Today in the past 30 years. This time, I got vinyl. I'm waiting for someone to call me concerning the floors for my warranty. It seemed like they were coming up a little bit in the master bedroom. They were not popping up. but you feel it loosening up. It could be the house shifting but I still want them to come out and check it out. I thought the warranty was out and had I known better, I would not have waited that long. The flooring downstairs could have been installed better. But I still love Empire. The first time I got carpet, I didn’t know better back then. When the other people came to do the upstairs flooring, they went underneath the radiators. The other installers told me their hands couldn’t fit. But they were here to do a job and they should have gotten someone with smaller hands. Other than the two glitches, I've never had a problem with Empire.

Empire Today did carpeting in one room. The product has high quality. I had the same salesperson from a past experience with them, and I like the quick estimate and appointment.

Empire Today was affordable and their product looked like it was quality flooring. I bought the LVP and the rep who helped me was very informative, nice, and professional. The installation was good and it is a high-quality floor. But when I bought my floors, I had to put down a 50% deposit, which doesn't make sense. As long as I pay before the installation, I shouldn't have to put a deposit in.

I've been working in this industry for about three years now. They've gone through several sales reps. The gentleman I work with now, John, he's actually local here. The other two reps that I dealt with, they weren't even in this area. So, when he took over, and he was actually local in this area, he came out and introduced himself. We kind of spoke, went over some of the needs and requirements and expectations that we want. And so, that's how that relationship kind of formed. So we try to get ourselves on the same page and it worked out, so far.

I was guaranteed over and over that they have plenty of our carpet choice in stock. Available next day. I couldn't count how many times I was told that. So I called about a week out from when we wanted installation, picked a date, paid the deposit, got everything ready to go. All of our employees vacated their offices, moving computers, desks, files, etc. for Rich to give me a call at 3pm the day before delivery to tell me they didn't have the carpet, and they had no idea when they would get it. I wasn't available, he didn't leave a message, he didn't try to contact me in any other way. Just hey let Lauren know that I called, which I assumed was a confirmation call. I called in the morning to see where the crew was, and imagine my surprise that there's no carpet. No crew. UNBELIEVABLE. I will NEVER call your company again, and I would make sure to go out of my way to tell others the same.

Someone from Empire was supposed to come by our office, Prince George's Soil Conservation District, on Thursday, November 21, 2024 to go over floor samples and give us a quote. No one showed up and we didn't even get a call. The other carpet company had no issues with showing up and is eager for our business.

We had an appointment to have Empire come out install carpet and laminate flooring. I decided to go with empire because 40 years ago my neighborhood carpet by Empire and it was beautiful and it was done. The installation was absolutely fantastic. I made a grave grave mistake. I contacted the Better Business Bureau and General attorney I have to seek a lawyer. I don’t live in a home but we have a beautiful mobile home that my husband bought us back in 2007 and it’s beautiful with.

Empire claims they have trained, certified technicians. They do not. First crew to show up couldn't do 60% of the installation because they didn't know how to lay the grouted tile. Salesman royally screwed up the work order and they were unprepared for what they were supposed to do. 5 men on the crew and only one spoke broken English. Told me he needs a good review so he can get more work through Empire. I'm guessing they have no actual trained technicians and just contract out to the lowest bidder while charging you top dollar for installation. Probably why they strongly suggest hiding your valuables while the crew is there (which I thought was odd well before the crew showed up).

Service mgr Scott reached out to me later this day & did exactly what needed to be done to restore my faith in Empire. All the folks I interacted with have been pleasant and helpful so I'm not sure where the previous breakdown in communication occurred. Nonetheless, this was made right & the carpet has now been replaced. Installers worked diligently and completed in 1 day, cleaned up afterwards - a much better experience than the initial install.

I ordered new carpeting for my entire house, and I bought the best padding and carpeting that was available from Empire. I had three separate install dates; because, I was recarpeting the entire house. The first install went well, it was all done correctly. The second install they had a bunch of problems getting everything ordered right and installing the correct people to put my carpeting in so they gave me another discount maybe that's why the second carpet that installed was the incorrect carpeting. It was only half as thick as the carpeting I originally ordered.

We had carpet installed in 2018 and at the beginning it looked good but not too long it starts to roll up in every room. It's supposed to be high quality carpet so I'm thinking it's probably due to how it was installed and likely not enough slack was taken out. I reached out to the company a while ago and nothing so I figured I'd post my finding here. We almost didn't go with them because the sales guy was rude to my wife but the manager convinced us to go with them. Here's some pictures of the rolls which is in every room and hallway.

I've used Empire before twice and been very satisfied. This time we are experiencing major difficulties with their business office. We live in a condo and Empire knows this means they need to submit a COI before they can install. Salesman assured us this would be dealt with and spoke with our condo manager himself. Day of installation -- no COI, salesperson not reachable.

Empire Today has done a part of their work. The rest of it hasn't been completed as of yet but it's not their fault. I have some construction that's gonna be happening here in the house and Empire Today is not gonna be completing the flooring until after that construction is done. They're waiting for me to give them the go-ahead. I'm sorry the price isn't better, but it is what it is. I had also called the saleslady that came here, but suddenly, her phone number was not good anymore so I was going to some other people that didn't speak English and didn't know anything.

**Warning: Do Not Use Empire Today – You'll Regret It Every Minute!** My experience with Empire Today has been nothing short of a nightmare, and I feel compelled to share my story to help others avoid the same fate. From the moment I placed my order, the red flags began to wave, and I quickly realized that I had made a grave mistake.

We had a nice time picking out flooring with pine from Empire. Juan and his team installed the flooring!! It Looks absolutely beautiful and I would highly recommend Empire flooring to anybody. They made it easy.

I had my living room floor and my stairs installed by Empire Today. The new flooring is excellent. Makes my house look nice. Their customer service was good, too.

I have new vinyl planking installed by Empire Today and it has met my expectations. Carlos, the installer, did a wonderful job. He was very kind and considerate. I have disabilities and he made sure that there was no way that I would trip on anything that was elevated, which was the problem with the previous flooring that I had. There were some high spots in it.

The sales rep had several different styles on hand that we had to choose from, and it was very helpful. We got the 6 x 4 strips that clip together for the flooring for two bedrooms, and installation went like clockwork. It was five people in six hours, and the gentlemen were very good. They were in and out. The quality of the work was very good too.

When we got the flooring and we did the financing, Empire Today told us that it was 12 months without interest. But I was never told that I was supposed to make some sort of payment every month, which wouldn't have been a problem. The rep said to us to just pay it off when we sell our townhouse, which we still haven't done. So they have to be a little clearer. When I got a bill with a charge on it, I called Empire and they were very nice. They took it off because I explained that I was never told that I had to make a minimum payment. Other than that, everything was fine. The flooring looks very nice and Empire was very easy to work with.

I had gotten quotes from other local installers and local people who had installed in our friends’ places and we were going to go ahead with the lowest one, where we had the reference and it seemed like they had done a good job at our friend's place. But I had already called Empire also to get an estimate and the salesperson came in before we went with the other vendor. He gave us a better deal and offered to beat the other quotes that were given so we ended up hiring Empire Today. But when the installer came, even when we called the manager, they did not honor the quote. We had to pay $3,000 extra on top of that. The installers had already removed our carpet and flooring so if we had not hired them, then we would have to wait and get another one and it would have been a mess. Thankfully, we had that much money. For people who don't have it, it's gonna be a real pain.

I’m very disappointed with the way Empire has treated me through the whole process. I was scheduled to get my kitchen floor done and Empire did not show up and I had to reschedule and they did not show up for the reschedule. Now I have to reschedule for another day and miss another day's pay and Empire does not compensate or anything. They just say that they’re sorry. This is poor business for a company that’s been in business for so long, I would never use Empire Flooring again and I hope this doesn’t happen to anybody else that uses Empire Flooring.

A long time ago, I had Empire install carpet in one room. They had the best deal and they did a good job. The carpet was nice too. I'd recommend Empire to anyone else.

Empire Today came to my house and did a presentation. I ended up purchasing vinyl flooring which was installed in 700 square feet room. The installation went smoothly. I had a lot of questions answered and certain things were taken care of. The installation was done in one day. They came here at 8:00 in the morning and they finished at about 5:00. They cleaned up behind themselves and they let me know what they were doing. I'm satisfied with the quality of my new flooring and I would tell my friends that they should take a look at Empire.

DO NOT USE THIS COMPANY!!! Once they put their floors down and get your $ they have nothing to do with their customers. They put down damaged flooring we have been back and forth with them for months. Samantha ** is the worst to work with. She lies and does not do anything to help but put you off and Rachel ** doesn’t return your calls! They send people out. No one has the same story. They give you the run around. We have paid for a plumber to prove there was no water damage. Now have a certified flooring contractor to come out and contact the TV station here in Charlotte and then my attorney! Please Please in your best interest run from these people!!! I have pictures to prove and they still do not want to right their wrong!!!! Worst customer service.

Sales Consultant Review of Mark ** (No personal relationship): I recently had the pleasure of working with Mark ** from EmpireToday on the installation of my engineered hardwood flooring to replace the carpet on the stairs and upstairs hallway in my home. Although there were hiccups with the installation team, at no fault of the Sales Consultant’s, I wanted to take a moment to share my exceptional experience. From the very beginning, Mark demonstrated professionalism, expertise, and a genuine commitment to my customer satisfaction.

I got my carpet a few months back, and it's in three bedrooms. Every time I change my carpet, I go with Empire ‘cause it always turns out good. It's quality stuff for a reasonable amount of money.

I manage rental properties and called Empire for a quote, but got hung up on as soon as I told them I was not the homeowner. Rude customer service. I am thankful they showed their true colors before it was too late. Hell NO, I will NOT be hiring Empire to install carpet in three 21 unit apartment buildings.

The sales rep was friendly but I wish he would have brought more samples of potential products I could have had put in the kitchen. At first, he quoted me a price that seemed pretty high. Then he called his boss and had him on speaker phone the whole time, which made me think it was preplanned. Why would you put a call with your boss on speaker, not knowing what he was gonna say unless it wasn't prearranged? Then he quoted a lower price to make me think I was getting a great deal.

When the installers got ready to lay the carpet in the basement, the wiring for my internet was pinned down and they pulled it up. But they didn't staple it back down. They never fixed it because they said they didn't do it. But it wasn't like that before they came. I didn't like what they did about the wiring but they did a good job in laying the carpet. When they did the carpet upstairs in my bedrooms, I had a real big problem with the person who came out to give me the estimate. The installers came at 12:00, but they didn't get started on the job until 2:30 because the person who came out to tell me about the job ended up telling me he had a lot of other customers and he didn’t need my business. I paid the money already, but it was something about them not switching it over from Luna to Empire, and they had 10 days to do that.

Empire flooring gave me an estimate and promised me they could easily match my hallway flooring for rooms attached. I paid them a down payment of $3000. When they showed up to do the job, they had no flooring that was even close to matching and then wouldn’t return my down payment of $3000. Scammed!!!! They could not do the work until three days after I signed the contract, which then made the down payment return void. So they kept the money without doing any work or product?

We just bought a house and it had god-awful red shag carpeting, which had to go. My sister-in-law recommended Empire Today so we called and everything was wonderful. We considered other companies but Empire's price was lower and the whole entire process was better. On installation day, they came over to the house and moved everything that needed to be moved, which was everything. They took out the red shag carpet, laid the new flooring down, and put everything back. They were done in a day and that, to me, was unbelievable. And the new flooring is beautiful. I'd tell others to not waste their time with other people and go straight to Empire Today.

I had carpet replacement in a guest bedroom and the closet with Empire Today. I went to the store and looked at samples then I requested someone to come and do an estimate for me. It was more convenient and affordable. When the sales rep came to my house, he had everything. He was showing me the different options that I had. Two people came for the installation and did it for two hours. The work they did looks nice.

If someone's gonna get carpeting, online is the easiest way to do it. Empire Today's presentation was really good too. The sales rep had plenty of samples and went over everything in detail. I had carpeting installed in two rooms and it took one day. It didn't start off very well ‘cause the installers didn't know which carpet I ordered, and they may have installed the wrong one. I couldn't remember if the carpet was the one that I chose or not, and I looked forever for the paper for the carpet I ordered, but I couldn't find it. The installers should have known off the bat what carpet I ordered. I was assuming that the carpet would come here already marked, but the installers had to have me come out in the truck to pick it out, which I thought was not very good. They had carpet back there wrapped up with different names on it, some that I went over with them. One installer also spoke hardly any English.

The sales rep was very friendly and nice. I'd give him a 10. I had laminate installed in the den, and installation was good too. Empire Today was supposed to come and remove the tiles underneath, but they didn't because it would have been a mess. The tiles underneath were the mosaic ones wherein they break up pieces of tiles and put grout over it. They said it would've been too big of a job to do and couldn't do it, so they just put the laminate flooring over it. We had sticky back tiles on over it and they took that up. The job came out really nice, and I love it. It's level, and my favorite is it looks really good. I told all my friends it's beautiful and showed them pictures.

Empire installed our waterproof laminate. We liked their rating and the longevity in business. I had them come to me and that was very refreshing. The fellow was very informative. He had the product in the car so we could see what we're wanting to buy at the time. It was a straightforward experience. Install was very quick. They got here when they were supposed to get here. They got done a little faster than I thought they would. There was not an issue with anything they did. The trim was excellent. It looks like a new job when they got done.

I bought flooring from Empire Today, and that experience was good. However, they reached out to me recently with this whole spiel about a deal they had. It was a promotion for 50% off flooring and install and they asked me specifically if I wanted the same flooring I just bought. I said, "Yes, of course." They got here for my appointment and the guy said, "That flooring, actually, doesn't fall under the promotion." I said, "We specifically discussed that. You literally walked through the door and confirmed that I wanted that same flooring." It felt like a bait-and-switch. It was a waste of my time, and I didn't appreciate it at all.

Empire Today did a very nice job on the carpeting that I got from them and they were able to get it done quickly. Their price was good and I would hire them again.

We had carpet and like a tile flooring in the kitchen, and then the new LVT in the living room and hall installed by Empire Today. We love the products. The sales experience was very pleasant. The rep was very knowledgeable. All the samples and everything were ready. I was impressed with his knowledge of the product itself. As far as the install, the guys were done in a day. They had to come back the next day and finish some trim work and some of the little closets, but they had 90% of it done in a day, so I was very happy with it.

I love the work that Empire did on the kitchen floor and laundry room. I like the color, too. It's grayish on the floor in the bathrooms and the kitchen and laundry room are black and white. The rep did it in a timely manner and the installers were also very polite.

We wanted to stick with Empire Today and we wanted a certain carpet. We wanted it to last for a long time. That's why we chose Empire. Two guys had the flooring done in four hours.

We had carpet and laminate installed by Empire Today. Someone came and did the presentation to my home. Customer service-wise, it was outstanding. He did a great job. He explained everything. He went over it again if I had questions. He made it very clear. He brought in all the samples, showed me different styles, different samples, used his little bill where he took a picture and could show actually the room with the laminate in it or the carpet color of my choice in it, which I thought was neat. He talked about the timeframe and how it could be done. He did an excellent job.

Our overall experience with Empire Today was as good as one can expect. Their pricing could be a little bit lower, they showed up on time and did the job quickly. It was very smooth.

I booked the appointment online and Empire Today came to me. The salesperson saw the space that I was working in and brought samples for me to choose from. He had a good selection. He was friendly, personable, and explained the product and process well. Also, the installers came on time and completed the job. I had some recommendations, which we ended up adopting. They were courteous and did a good job of cleaning up.

Working with Empire has been my biggest regret. I have never had such terrible customer service especially after spending so much money with them. I got LV flooring done back in 21'. Within that 1st year they was lifting and buckling. They sent people out 2 times with the same answer "I don't know what is causing it" so they would take the flooring out and lay it back down. Well now it is lifting again in that same spot and also in 6 other spots and since it is out of warranty they want to say it is due to the cleaning products I am using.

The product that the Empire salesman swore was "bullet-proof" is awful. The product is buckling from the smallest water spill and around entries, it is pulling at the seams and the most plasticky, sun-glaring ugliness ever. The product that was shown to us, is not what was installed. I have been trying to work with Empire to resolve some of the issues and they have not responded, closed our file, claimed it was all our fault even though we bought an extended warranty. They have sent two installers out to take pictures of the issues, one set of pictures was magically lost and the other was dismissed. Both installers said they can't fix our issues without installing thresholds in our open floor plan first floor.

I have never seen such a horrendous display of service/communication from a company that manages sub contractors. Had to have my contract revised and resent to me 10 times over errors, ridiculous. I had work done it was beyond acceptably delayed (2 weeks to do 2 rooms of a townhouse), no communication. You have to be there when the contractors show up, but never know when they are coming. A new crew came and refused to haul away the old flooring when it was already paid to be removed. It would have been easier if I had just hired someone myself in person. Very horrible service, would never recommend to anyone.

We have used Empire before and we had great service with them. This time, the sales rep came out, and we showed him what we wanted, then he showed us samples. We picked it out and we discussed the padding. It was very good. We had carpeting installed in three of our bedrooms, and it took two hours. Three installers came in, and they were very kind, respectful and generous 'cause it's a brand-new home. They removed the carpeting that was put in 'cause it was not very good, then they installed the new carpeting. It's very good quality, and we also love the color. It was perfect. If anything spills, we can use some soap and water or just water to get it out. All in all, I love Empire Today. They're great, and I have recommended them as well. They did my daughter's house also.

I've used Empire Today twice. A few years ago, we had laminate flooring on the main floor. And a few months ago, we had carpet upstairs. The installation was great both times. The installers were very professional, very nice, and Worked hard. I recommend Empire Today to friends.

They did a good job with the carpet installation and the price was okay.

I had a wonderful experience with Empire Today. I had two rooms of wall-to-wall carpeting done and I commend the gentleman who did the installation. I would recommend Empire to anybody. I'm completely happy with the job and the product.

I used Empire before, and this time, I had the synthetic wood flooring. Installation was very good and efficient, and the quality of the flooring is satisfactory.

I got price quotes from various flooring people and the quote from Empire Today was very competitive. I did a price match and they did it with no problem, which surprised me. I ended up getting Pergostyle and the quality is decent. The installers were very quick and efficient. I've never done that before, so it was a little noisier than I expected. But even after this time, nothing is going up and everything is quite flat. The installers were also really professional and the little stuff they did on the edges of the baseboards were great. But I regret the color choice as it shows every bit of dust on the flooring. So you have to sweep every single day. I had carpet before and everything was hidden. But my wife loves our new flooring and that's all that matters.

Empire Today's salesman was good and he sold me vinyl flooring. Then, the installation job was okay, but they were not clean about it. It was all dust all over the house. Also, I paid double than what I should pay. The price was very unreasonable. They cost me almost $12,000 to put in three floors, but if I bought the best material at the Lowe's or Home Depot stores, it would probably cost me $3,000 or $4,000 for the best materials. It also doesn't warrant the $8,000 to install it.

We had used Empire Today before. We used them again for the kitchen behind the stove. It was a hidden thing until I pulled the stove out and then I saw the incompletion back there. The sales rep was good because he presented it like he should. He didn't try to force me. He just showed me the product. I accepted it and I used it. The install was done nicely and neatly. The guys that were on the job were very friendly. Our new laminate flooring is beautiful. They're easy to clean. My wife made a mistake. She put some kind of a cleaner on a little part of it. So, it's shining and we can't get it off.

We had Empire twice. We had our kitchen floor installed, and I have nothing but praise. The gentleman's who installed was Domini, and he should get a raise if anybody needs a raise. He knows his stuff. The kitchen floor is beautiful. It's excellent. It's impervious like an armored tank. The material is great.

I used Empire Today before. So when I got new carpet, I just called them back. I love my carpeting in my bedroom. However, they didn't do a great job of cleaning up. And now my closet doors don't close all the way. They said, “Have someone fix it and send in the bill.” I didn't do that. But I would still recommend Empire Today.

I did hardwood flooring in the entire downstairs (kitchen, hallway, dining room and living room) with Empire Today, and it was a fantastic experience. The rep brought a bunch of samples. I kept telling him how I wanted it and what I was looking for. He went out to his car, came back and told me he knew exactly what I wanted. The installers were on time and were at the house for two days. They were clean and very helpful. Empire Today is great. Get a price and use them.

Empire Today got here when they were supposed to, did nice work and cleaned up.

I called Empire Today when I wanted to have bathroom floors. A guy came out and I liked what he said. The installation was fast. They did a great job. The flooring looks great. I love it. I'm also gonna have floors put in my bedroom and in the kitchen. But I'm gonna wait until I get the bathroom floors paid off before I do that.

The rep was so nice and helpful. I had to reschedule a couple times, and he made it very easy for us to do that. The installation was quick. The installers came in, helped us move furniture out back, put the carpet in the bedroom and vacuumed. They took the carpet that was here out with them. My husband said they did a great job. I like the carpet and its color.

The rep was very professional. I had carpet installed in the bedroom. I went back to Empire because I used them years ago and I was impressed. The installers were very quick. They did the work for two and a half hours. They were very professional too. Right now, I'm satisfied. The bedroom was very nice. I'm happy with my experience. It was a little expensive but you get what you pay for. I wanted a good padding.

The person from Empire Today that originally helped me worked with me. I was looking to get the flooring done last April but my mom passed a few weeks before they were supposed to do it. I had to keep putting it off and once I was able to get everything straightened out, I went back and got it done. They came on a Monday and it took them three days. We did the entire house and had two installers. They were phenomenal. They were not told the scope of the project because when they got here and saw everything, they were like, “Oh, my God.” But we all took time off. My brother and my daughter were here and we had another friend that was here. We helped and followed instructions. We were here to do whatever they needed. We made it a group project. The luxury vinyl plank flooring is wonderful. Everybody that comes to see it says it looks so good. I look at it everyday thinking I'm so glad I did this.

I got the initial work done which was the carpet. The team has been great. The jury is still out on the quality of the carpet though ‘cause it's still fresh and new.

I liked Empire Today's quality of work, speed, and price. I was very happy with their work and the product.

I had the whole first floor done. Empire Today didn't caulk the bathroom properly. I had to get somebody else to re-caulk it. Also, they threw away my toilet cap. So, I had to get somebody and order new caps to do that. Plus, they broke my granddaughter's piggy bank. But the floor is good.

My new flooring installed by Empire Today met my expectations.

Our wall to wall carpet is very good. Everything met my expectations. The installers communicated well and cleaned up good afterwards. They moved furniture back which was good.

I'm from the Chicago area but I live in South Carolina and somebody mentioned Empire. I already had bids from Lowe's but I decided to have Empire come and they did and it was more personable. I had the vinyl floor, the plank and carpeting installed. It was excellent. I had a flood because somebody broke a pipe outside and it came inside. So I had to cancel the plank flooring. Empire was very understanding and they waited. We had to do each part differently and it was planned to do it all in one day. But they were willing to just do what was dry. Then, they came back and did the carpet later.

I was mainly impressed with Empire's salesperson, but I wasn't impressed with the company. It wasn't very conducive to my satisfaction. They were very obnoxious and very unprofessional sometimes. There were several people there that I enjoyed working with, but the office people messed up my payment. They were insistent that I send them the final check with the repairman because it was late when they left. So, I gave it to one of them. They apparently never got it from him, but it was found and deposited. Their bank sent a replacement check to me after I'd gotten that I had to get a bond to cover the check with the bank until it was found or replaced.

Empire Today's rep was trustworthy. I had carpet installed. Our new flooring is okay.

We've used Empire Today several times. Initially, we saw something on TV and we said, "Okay, let's check them out." We had them come in and somebody else and Empire gave us a better price. I'd like the price to be lower, but we're seniors. So, we did get a little discount. They were helpful in finding a good deal for us. Mason and Austin were the two gentlemen that we worked with. They were both charming and nice to work with. They looked out for us and made sure we had exactly what we needed and everything was a good fit for us. They checked in on us to make sure that we're still happy. So, I appreciate that.

I had laminate flooring installed in my living room area, and I had a very good experience with Empire Today. I was satisfied with their work after seeing some of the advertisements, so I didn't consider other companies. Empire's salesman came by first and showed me the samples and colors, and I picked from that. After that, the installers came, removed the old carpeting and helped move the furniture. They put the stuff down in a day’s time and cleaned up after themselves. They also asked me if I was satisfied with the installation. I highly recommend Empire Today. They were very professional, and the installation, as well as everything else, was very great.

The sales rep from Empire was very informative and dealing with him was good. But he made some promises that he was gonna drop off the sample so we could match up the moldings and he never did. So, I tried to call him. But he never responded. We bought hardwood flooring and we had to postpone the installation a little bit but it went very well. The installers were very good.

The sales person was nice. The installers were alright. The flooring is not good quality. We had our living room carpet replaced. I thought I asked for the best. The nap of the carpet is so thin you can see the white the nap is threaded into. My old carpet was much thicker. We had LVP installed kitchen & dining area. Looked like I got all leftover planks with knots every other plank, scratches very easy. So sorry I used Empire Today.

Our sales experience was great! She was polite and helpful, however, we 100% wanted something waterproof as we have 3 dogs! The product sold to us only has a "moisture treatment" applied. We've only had our floors for 3 weeks and have already had to call for a repair. Maybe just the area I'm in has a poor management system.

Empire was great. I had used them to do my kitchen floors in the past. I was happy with them so I got carpet from them, too. The salesperson this time around was excellent. He didn't try to pressure me into buying a more expensive carpet. He let me stay within my budget. The installation team was fast and respectful. I just got out of their way, and in no time, they were done. The man who sold me the carpet said it might take a day or go into a second day to install it all because I had my whole upstairs done, and they were done in four hours. They got the living room, three bedrooms, 14 steps, and then the master bedroom done. Everything was great. They did an outstanding job.

Empire Today did the floors in my kitchen and bathroom, and I love them. The salesperson was very thorough. He gave us good prices and a good discount and set us up right away. However, the cuts at the corners in the bathroom are not evened out like they should be. I wasn't here when they did the installation and my husband wasn't watching so it wasn't their fault. My nephew's a carpenter and he pointed it out. It's something that I would not have known on my own. But I like Empire Today. I'm gonna get them to do some other work as soon as I can get the money.

Empire Today installed berbery carpet in my basement. Their prices were good and they did a quick install. It was a quick turnaround. The sales guy that I dealt with was very nice. Four installers came in and they moved all the boxes out and then moved them back in. They did a very good job. The carpet is easy to maintain. The only problem I have is that it catches on things and then it pulls. If you try to fix it, it comes out and then there's a clear line. It actually breaks apart. But it has nothing to do with the install.

I had carpet installed in the basement stairs, and hardwood floor in the living room and the main stairs by Empire. The sales guy who came out was awesome and very informative. He showed me samples. He talked to me about the company's history and their customer service and support. I was satisfied with that. The installers who installed the hardwood floor in the living room and the one that installed the carpet in the basement were really good, informative, and they answered my questions.

I had the upstairs bedroom, a bedroom downstairs, and the whole family room done. I went online and I liked what I was seeing at Empire. The sales rep answered all of our questions. He was very nice and respectful. He showed me everything that he had that he carried with him. So we were able to pick what we wanted very easily. It was quite a bit to pick from.

The salesman was very informative. We were planning to do all hardwood but he showed us that it'd be more feasible to get carpet and laminate hardwood. He was very well-informed and detail-oriented as far as the floors, the qualities, and what to expect from each one. He helped me choose it. The install of the hardwood laminate went smooth but we had a little issue during the carpet installation. The guys messed up one of our ceiling fans in the master bedroom, but they came back and they made it right. The work done was really good quality and we were really happy with the way it came out. Empire Today is quality products and great installation process.

We had vinyl flooring installed throughout the house. The sales rep answered all our questions and was very easy to relate to. It took a whole day for the installation then they came back and had to finish doing some little odds and ends. They probably could have got it all done in one day, but they ran out of some type of material. Everything looks good and we've referred people to Empire Today.

I was getting quotes from a couple of places but I love how the rep from Empire Today came out to my house. I didn't have to do anything special. He measured and had all the samples. It was a super easy process and they were reasonably priced. There was also financial incentive to make a decision quickly, and I had the carpet installed in a timely manner. The guys were super fast, very polite and did a lot of cleanup. The only thing that was an issue was when they arrived, they didn't seem to know that they had to pull up the cork floor that was there. They seemed surprised by that but they did it and moved on. They did a great job while they were here and everything looks great. I've been happy.

Empire Today made my stairs wooden instead of rug. Nathan, the sales rep, made a lot of products available to me. My wife wanted a floor and he was trying to get me to go with the rug which I appreciated but I told him if my wife wanted the floor, then that was what she was gonna get. Two people came for the installation and they worked very fast. There was a bubble on the fourth stair up, but they came right out and fixed it. It came out nicely.

I had the hardwood flooring put in and everything was fine with Empire Today. Their salesman knew what I wanted. I wanted where I could clean the floors and I didn't have to worry about water spills. But they told me that they would give me stuff to clean the floor with and I have never seen it.

Empire Today was excellent. The installers did a good job. They were courteous and teared nothing up. They were competent. The flooring has good quality.

I liked their product. It was a little cheaper because the installation was half off. We had a lot of area to do. The salesperson was really, really knowledgeable. The installers were good at what they do.

I had carpet put in my house 10 years ago, and I liked the carpet and the installation. Everybody did a good job, so I figured I would try it out again. But it was a different company for the worse. The salesman came in. We picked out some carpet. He said it was a decent one, and it turned out to be cheaper than what we had in here. He sold us on a stain resistant insurance policy where they would take care of it. They replace the carpet. I went for that, and the installers came in and were horrible.

Empire Today was fantastic and their team was the nicest group of guys I've ever met in my life. They were so knowledgeable and they had samples in the car. We also checked Home Depot and they said it would be about seven weeks for the carpet to come in, then once the carpet came in, we'd get a call from the installation place within two weeks to schedule a date to install it. It was like it was going to happen in another year. But the guys at Empire said they could be there the next day, so that was fabulous. And there was no price or quality difference. It was the same carpet and unbelievable service. Empire's guys also did a perfect job with the installation. They sent out five guys who had to take the old carpet out then they were vacuuming and sweeping. I was so impressed with them. The carpet also comes with a good warranty.

Empire Today advertised a special that sounded good. I liked the fact that they brought out samples, whereas other ones I researched did not. I was told by the salesman that this was a good carpet and it would uphold traffic pretty well. But the installer told me the opposite so I started to worry a little bit. The installer was correct. The salesman was very nice but I was very much misled on this carpet. I asked him specifically if it would spring back because I didn't want paths looking into my carpet. He said yes. But no, it doesn't spring back and no, it's not a good carpet. It's brand new and it's already all wearing and spots. I have sent Empire Today emails but they have not responded. I wish they would get back to me because I would like to get this replaced. I'm not happy with this carpet at all.

We used Empire Today in the past, so we got a discount for being a former customer. Also, the installation was a little cheaper with Empire. They had a special on at the time. Put one room in, get the second room free for installation purposes. We told them when we booked the appointment that we were looking at laminate instead of carpet. So, the gentleman came up and brought up seven types of books that had the different types of laminate. And he explained that these were waterproof, and what the laminate was made out of. He opened the books, sat on the couch, and let my wife and I go through and look at the different colors and the samples. When we picked one, he said, “Okay. Now I'll tell you a little bit more about it.” He did, and we decided that was the one we wanted to go with.

Empire Today was easy to deal with. I got carpeting from them and the quality seems good. I would recommend it.

Beware of the people that Empire brings to the house because they subcontract some of the work. You have to be careful and watch how they do it, especially if it's in a mobile home park for seniors. Ours was a repair job. It was the deluxe vinyl planks. It was in the living room, family room, and bathroom. We had the salesperson come. I looked at samples and took something that was supposed to be similar. But it ended up being lighter, which was okay with us. The same product was not available. We had to change.

Empire Today was a referral from a friend and through them, I had carpeting done in my basement and laminate done in my main floor. The flooring meets my expectations.

I had used them before and I bought rugs most recently. They were fabulous and the sales rep was fantastic. They were easy to work with, on time, neat, and very good.

I made contact with Empire Today then a representative contacted me. We set up an appointment, and he did a wonderful job. We got marble tiles for one for the bathrooms and wood for upstairs. We redid our whole upstairs which included two bathrooms, three bedrooms and a staircase. There were four installers who came. The others spoke a little English, but the representative did all the talking and let us know what they were going to do.

I've used Empire several times before and used them again a couple of months ago. A representative came to the house and he was pretty knowledgeable. The installation team came within the same week and they installed carpet in two rooms. It took five hours and they did a good job. Everything was perfect.

Our experience with Empire Today has been excellent. We like the flooring. The man who did the hardwood floor was very good and fast. The people that did the tile were good too, but it was hard communicating with them because of their English communication skills. But we managed.

Empire's work was very good. I intend to have some more work done.

The salesperson that came out was great. The guy knew his stuff and he represented the company well. I liked all the fact on the guarantees and the methodology was good. We got a good price, too. But it was the technical portion that he dropped the ball. What he didn't tell us was that there could be some issues with the measurements not being right. We got a rock thrown in in the estimate by the installers having to do all the plywood to make the flooring even. If the sales rep had warned us, that would have been different. Also, I left him a voice mail and he never got back to me.

I have lots of children and big dogs. So, we were looking for the best warranty, most durable carpet and flooring that wouldn't cost an arm and a leg outside of tile. The cost and quality was roughly the same, but Empire Today was able to get to it at a much quicker pace. The sales rep came out, and I told him, "Tell me how much it's gonna cost and when you can get it done," and he was very to the point. So, he gave me exactly what I asked for. Also, the financing is great as long as you have good credit and they get it shipped out as quickly as possible. And the craftsmanship is one of the best I've dealt with. I would hire the installers myself being a contractor. They're great. I have recommended Empire Today to friends.

I had gone to Empire Today before, and they made it so simple that I just went back to them. I made the appointment and the rep came out the next day. He was very nice, quick, thorough, and explained everything. The installers could come the next day, but I wasn't ready. So, I had them come two days later. They did a good job. The flooring looks great.

My experience using Empire Today was great. I looked at Home Depot and Lowe's, but their product was superior. I got the luxury vinyl plank flooring and had it installed in my home. I love it. I love the way it looks. They did a great job installing it. The salesman was awesome. He gave me a good deal. The whole experience was really good.

The sales visit with Empire went great. We had used them before so I knew what to expect. It was how I made my decision. I had carpet in the living room and hallway installed and I felt comfortable with the one who did the installation. I'm usually not comfortable with people like that, especially when it was just me and my kid home. I sat outside on the porch and he did his thing while he was in here. When he was done, he told me and showed me what he did. I was very happy with his work. Empire worked within my schedule and they were very professional as well as the job.

I've used Empire in the past. I used them again and so far, everything is looking good. We had great communication with the sales and installation people. The only thing that wasn't completed was a piece of quarter round that was not attached to the wall, and I'll fix that myself. So far, the flooring is meeting my expectations. I'm not having any issues with the flooring. There is no warranty with this flooring that they talked me into putting in. So, I'm hoping nothing ever goes wrong.

I had Empire Today install small flooring and carpet and the quality was great. It was a good service and the person who came out did a pleasant job and did everything he came to do.

Empire Today was running a special that was probably a dollar less than Lowe's and 50% less than Carpet Guys. But I was very unhappy because the salesperson set me up with a certain product and with a trim to match. They installed white trim when I told them it should be gray. It was gonna cost more. They couldn't put in the kitchen floor because they said they would have to tear up another floor. They were having a lot of issues with getting my flooring in and I should have gone with somebody else. It isn't rectified and some of my trim is now coming up but I don't even wanna fool with it. I never heard back so I just said, "Forget it." It wasn't a bad experience. The guys were knowledgeable and it wasn't the installers. It was just the whole process. So now I have gray floors and white trims.

I like Empire's website because you could see what the floor looks like before you decide on a color. I got LVP flooring and it was installed four months in our main living room and the hallway. I like it. The installers were awesome. They both did a really good job. They were in and out within maybe six hours or less. I plan on getting my bedroom done soon. I'd like to return to Empire because the color is only available through them and I want the color in the same rooms, but I've had issues with some of their people. The salesperson and the installers were good. The product is good, too. It's just dealing with the financial department was a big mess. It got so bad where they sent me to a collection agency. There was a big mix-up with the cashier's check.

The two guys who came for the installation of my Empire carpet were great. I also appreciated that Empire gave me a discount that they had applied to it that brought the price down a little bit.

Our experience with the sales rep of Empire went well. It was informative. I like their warranties. We purchased laminate paneling and there were two installers. I had just bought the house, so there wasn't furniture in the house, which made it easier. They were quick and polite and got the good job done. Empire is worth it.

I had Empire Today install carpet in our home, and I felt really good about the price. We were putting our house up for sale and the stairway carpet looked really bad and we were gonna have an open house. I just started with Google and I saw Empire's, "Need carpet tomorrow?" It fit perfectly. I got it two days later. It was really good. The guy who came to my house was very nice and very professional and helped me with the solution that I had with the certain area of my house for carpet. The guys that put the carpet in were nice, respectful, and did a good job.

We had Empire come over to give us an estimate, and it seemed fair. The sales rep was good. He gave samples and my wife had an idea of what she wanted. He got the sale. He was also friendly and courteous. I was working when they installed it. When I came home, the installers were almost done. They did it a lot quicker than I thought they were going to. It looked good. The product also seems to be holding up as advertised.

I liked that Empire Today came to the house, showed us options, and I was able to get the installation scheduled so quickly. The agent and the installers were all professional. I felt confident in what they were doing. So far, the flooring is doing very well.

Empire had the best value and the most options and the quickest turnaround. We got hardwood installed in our home in the kitchen and a bathroom, laundry room area, and in our other two bathrooms upstairs as well. We've got two dogs. We definitely wanted the flooring to be durable, and to stand up to them. I've also got a two-year-old. So to try and be just resistant to as much, our sales guy pulled out the sample and ran his knife across it and it didn't scratch at all. That was our final decision as, "Our old floor is super scratched up with just the dogs and our son." The durability was really important to us.

The sales rep with Empire Today showed us the samples and we picked one out. It was overwhelming but she made it easy. She was lovely and gracious. I like her. Then the installers came, moved all the furniture, and installed the flooring. They were professional. They came between 8:00 and 9:00 and didn't leave until 2:30 because they did do a lot.

Company was very responsive to reach out and work a solution.

Stay clear. Was given a 2 hour window for them to just come estimate (keep in mind we have 3 under 3 and accommodated this time frame). Never received a courtesy call for running late until 30 min AFTER the appointment. If this is the service you get just for an estimate, I can only imagine day of install.

I'm happy with the Empire people. The salesman was excellent. The delivery scheduling was excellent too. The products are mediocre, but they come when they say they're gonna come, they quickly solve your problems and get out of your hair, and they're efficient. The installation was good. I just think the quality of the flooring could be better.

I had laminate flooring put in in my front room and my hallway. I contemplated about doing it myself, but thought it was a bit big of a project for me. I chose Empire, and they did a great job. At about 9 in the morning, the installers arrived and started moving the furniture and pulling up the carpet. They were very conscientious about working in our house 'cause we were there at the time, and walked through all the details with us. If there were any problems that came up, they brought it to our attention. If there were any decisions to be made one way or another, they let us make those, and the recommendations of what to do before they commenced further. They were very thorough and very professional.

I bought carpet from Empire Today and it's very affordable. Their sales rep was very professional and their installers were fantastic. The carpet was installed in one room and it's very durable.

When I found out Empire was in our area, I called them right away because I know of them. The sales visit was excellent and the rep was like an expert. I had carpeting installed in the master bedroom and office and only one installer came out. I originally was not happy with that because I thought that one person shouldn't do the job. It sounded like there were a few phone calls and the other one thought he was coming but couldn't make it. But the installer did an excellent job and it was obvious he knew what he was doing. He did it quite quick and cleaned up. I was pretty impressed. Also, the communication was really good -- as far as them calling us and keeping in touch and everything. I even got some texts somewhere along the way.

I bought carpet and laminate flooring from Empire Today, and the rep who assisted me was very knowledgeable. They had to have two different crews for the installation, so the laminate flooring was installed within 24 hours of my purchase and the carpet was done within 48 hours. For both crews, six reps showed up and moved the furniture, then they did all the work and put all the furniture back. They started around 8:30 in the morning and they were done by at least 3:30 in the afternoon. One crew did three rooms with carpet, and other crew did two large rooms with laminate flooring. Their workmanship is very professional and the products are excellent quality. I was very impressed. Also, I had one flaw in a piece of threshold but they immediately came out the next day, then they evaluated and fixed it.

We had oak flooring installed in our hallway, and it took six to seven hours. First, Empire Today came out and talked to us. It sounded really good to me and the rep was knowledgeable. For the installation, they looked through all the place and measured it out. They pulled the carpet out of the hallway, took it out and put the oak flooring down. They cleaned it up, and everything turned out great. If someone's looking for flooring, I recommend Empire Today. They were very good, neat and quick. My wife and I were very pleased.

We called Empire Today and they came out. The price seemed reasonable, and we didn't wanna spend the time to shop around, so we just went with them. The rep was awesome. He was very professional, explained all the different carpets, answered all our questions, and even gave us a little extra discount. We had a good experience. We have a dog, and there's that stain-resistant, pet-resistant thing that they have. I like that, and installation was simple. We moved some of the stuff, and the installers moved all the heavy stuff. They installed the carpet, and it took them all day ‘cause there were three big bedrooms. They were professional, and we haven't had any issues with the quality so far.

I have had Empire Today twice and I'm very satisfied. Recently, I purchased a rug for a bedroom. Someone came out and showed me samples, then the installer came in and laid the carpet without any problem. It was done within about an hour, and it looks wonderful. I love the carpet.

The installers which came over to install my thing my flooring were a family, home of workers, nephews, cousins. During the installation process, they stack the flooring on top of the metal hand bars on each side of the front porch steps, and by stacking those heavy things there they made them become loose and of course, over the last two years they become looser. As you can see about some of the pictures that I took and sent to you, they ran an electric saw between the gap between the wall and sheetrock and the floor to allow room for something but the floor is a laminate which is only like a8 of an eighth quarter and it’s thick so I don’t think they need to do that, but they did it anyway.

Imagine laying out $11,000 plus to replace your floors and then after they rip out your floors, you are told that your floors need a lot more work than expected. They stated our floors needed to be leveled and this would take an extra day of work and more materials. We were told they needed 4 days to complete the floors instead of 3 and they had to get 14 more bags of cement, bringing the total to 25 bags of cement for my home. We are told this is going to cost more and we had to wait for a call from Empire.

Do not use Empire. They tell you a price. I asked this is the final price and no hidden charges. They stated yes. Then after they tore up my floor they then charged me more. They stated, "You signed and you did not have hidden costs." They intimidate senior citizens. I sent many emails even to the CEO who gave it to the Director. I asked to speak with him but I am beneath him. Then I got scolded by the Service Manager because I reached out to too many people. They refuse to make it right and refund the hidden charge. They are unethical and I should have read the real reviews before purchasing. I was even told by the SM I can not control what others say. I would not have had an issue if they were upfront with me. Worst Customer Service I have ever encountered.