Empire Today Reviews

Empire had the best value and the most options and the quickest turnaround. We got hardwood installed in our home in the kitchen and a bathroom, laundry room area, and in our other two bathrooms upstairs as well. We've got two dogs. We definitely wanted the flooring to be durable, and to stand up to them. I've also got a two-year-old. So to try and be just resistant to as much, our sales guy pulled out the sample and ran his knife across it and it didn't scratch at all. That was our final decision as, "Our old floor is super scratched up with just the dogs and our son." The durability was really important to us.

The sales rep with Empire Today showed us the samples and we picked one out. It was overwhelming but she made it easy. She was lovely and gracious. I like her. Then the installers came, moved all the furniture, and installed the flooring. They were professional. They came between 8:00 and 9:00 and didn't leave until 2:30 because they did do a lot.

Company was very responsive to reach out and work a solution.

Stay clear. Was given a 2 hour window for them to just come estimate (keep in mind we have 3 under 3 and accommodated this time frame). Never received a courtesy call for running late until 30 min AFTER the appointment. If this is the service you get just for an estimate, I can only imagine day of install.

I'm happy with the Empire people. The salesman was excellent. The delivery scheduling was excellent too. The products are mediocre, but they come when they say they're gonna come, they quickly solve your problems and get out of your hair, and they're efficient. The installation was good. I just think the quality of the flooring could be better.

I had laminate flooring put in in my front room and my hallway. I contemplated about doing it myself, but thought it was a bit big of a project for me. I chose Empire, and they did a great job. At about 9 in the morning, the installers arrived and started moving the furniture and pulling up the carpet. They were very conscientious about working in our house 'cause we were there at the time, and walked through all the details with us. If there were any problems that came up, they brought it to our attention. If there were any decisions to be made one way or another, they let us make those, and the recommendations of what to do before they commenced further. They were very thorough and very professional.

I bought carpet from Empire Today and it's very affordable. Their sales rep was very professional and their installers were fantastic. The carpet was installed in one room and it's very durable.

When I found out Empire was in our area, I called them right away because I know of them. The sales visit was excellent and the rep was like an expert. I had carpeting installed in the master bedroom and office and only one installer came out. I originally was not happy with that because I thought that one person shouldn't do the job. It sounded like there were a few phone calls and the other one thought he was coming but couldn't make it. But the installer did an excellent job and it was obvious he knew what he was doing. He did it quite quick and cleaned up. I was pretty impressed. Also, the communication was really good -- as far as them calling us and keeping in touch and everything. I even got some texts somewhere along the way.

I bought carpet and laminate flooring from Empire Today, and the rep who assisted me was very knowledgeable. They had to have two different crews for the installation, so the laminate flooring was installed within 24 hours of my purchase and the carpet was done within 48 hours. For both crews, six reps showed up and moved the furniture, then they did all the work and put all the furniture back. They started around 8:30 in the morning and they were done by at least 3:30 in the afternoon. One crew did three rooms with carpet, and other crew did two large rooms with laminate flooring. Their workmanship is very professional and the products are excellent quality. I was very impressed. Also, I had one flaw in a piece of threshold but they immediately came out the next day, then they evaluated and fixed it.

We had oak flooring installed in our hallway, and it took six to seven hours. First, Empire Today came out and talked to us. It sounded really good to me and the rep was knowledgeable. For the installation, they looked through all the place and measured it out. They pulled the carpet out of the hallway, took it out and put the oak flooring down. They cleaned it up, and everything turned out great. If someone's looking for flooring, I recommend Empire Today. They were very good, neat and quick. My wife and I were very pleased.

We called Empire Today and they came out. The price seemed reasonable, and we didn't wanna spend the time to shop around, so we just went with them. The rep was awesome. He was very professional, explained all the different carpets, answered all our questions, and even gave us a little extra discount. We had a good experience. We have a dog, and there's that stain-resistant, pet-resistant thing that they have. I like that, and installation was simple. We moved some of the stuff, and the installers moved all the heavy stuff. They installed the carpet, and it took them all day ‘cause there were three big bedrooms. They were professional, and we haven't had any issues with the quality so far.

I have had Empire Today twice and I'm very satisfied. Recently, I purchased a rug for a bedroom. Someone came out and showed me samples, then the installer came in and laid the carpet without any problem. It was done within about an hour, and it looks wonderful. I love the carpet.

The installers which came over to install my thing my flooring were a family, home of workers, nephews, cousins. During the installation process, they stack the flooring on top of the metal hand bars on each side of the front porch steps, and by stacking those heavy things there they made them become loose and of course, over the last two years they become looser. As you can see about some of the pictures that I took and sent to you, they ran an electric saw between the gap between the wall and sheetrock and the floor to allow room for something but the floor is a laminate which is only like a8 of an eighth quarter and it’s thick so I don’t think they need to do that, but they did it anyway.

Imagine laying out $11,000 plus to replace your floors and then after they rip out your floors, you are told that your floors need a lot more work than expected. They stated our floors needed to be leveled and this would take an extra day of work and more materials. We were told they needed 4 days to complete the floors instead of 3 and they had to get 14 more bags of cement, bringing the total to 25 bags of cement for my home. We are told this is going to cost more and we had to wait for a call from Empire.

Do not use Empire. They tell you a price. I asked this is the final price and no hidden charges. They stated yes. Then after they tore up my floor they then charged me more. They stated, "You signed and you did not have hidden costs." They intimidate senior citizens. I sent many emails even to the CEO who gave it to the Director. I asked to speak with him but I am beneath him. Then I got scolded by the Service Manager because I reached out to too many people. They refuse to make it right and refund the hidden charge. They are unethical and I should have read the real reviews before purchasing. I was even told by the SM I can not control what others say. I would not have had an issue if they were upfront with me. Worst Customer Service I have ever encountered.

Empire Today did two bathroom floors for me a couple of years ago and did the kitchen, dining room floors and everything for me, and we were done. The bathrooms were tongue and groove, and the vinyl in the dining room, kitchen, and laundry room. They cleaned right up with no problem. We did it in brown, so it turned out nice. They did a good job.

I have been trying to reach Empire Today for weeks, I can't get anyone to return my calls. The installation of my flooring was very poor quality or it could be the quality of the product. After about a year, I have buckles and gaps in the flooring.

I've always used Empire Today and automatically called them when I had carpet installed in a three-bedroom and a living room-dining area. The two people that were here for the installation were good. There was a spot in the living room that was wet ‘cause the people in the house prior to me had cats. One of the installers asked for some bleach and cleaned it up. However, they didn't put the carpet in the closet like they were supposed to. It dawned on me that all that carpet that was left was supposed to have been in the closet. But it's no big deal. I love the carpet in the living room. I should have gotten it in the back as well, but I was trying to do something different. I purchased the little checkerboard-looking carpet, but I don't like it. Also, it’s only been six months but it looks like it's wearing already where I sit and work at at my desk.

I had my house done with vinyl and carpet. The trim around the vinyl was not done properly. I called but nobody ever came to look at it. I also put in some carpet and tile. They put linoleum in bathroom instead of tile. The carpet is done right but they didn’t fix the problem in bathroom after they went and looked at it. Salesman didn’t break down what I was paying for each stuff. Just charged the full price. Not to happy with the company.

I had a good experience with Empire Today. I had to call them back to correct a mistake that they did. They came out free of charge. Also, they took my bed apart but never put it back together. Other than that, everything is fine. I wish I could afford to get more done, but they're expensive.

I had carpet installed by Empire Today. It took the installers seven hours. They did pretty well and they were clean. However, there were some things that were wrong and I had called and they did not fix the problem. On the closet doors, there are sliders. They took those off and they were sitting on the floor. They never put them back on. They were also a little overpriced, but I was in a hurry to sell my house. So, I had to get that done.

I had vinyl flooring put in my kitchen, living room and down the hallway. Then the next day, they came out and did the three bedrooms. They were very professional, showed up when they were supposed to and did an awesome job. They cleaned up as well. They were courteous, joked around, just a great bunch of guys. The overall quality of the product was great, too. I highly recommend them.

When we went with Empire Today the first time, they did an excellent job on the carpet. We got hardwood floors this time, and they've done another excellent job. But I didn't like the salesman because he kept dodging questions. We kept asking him about how much it was by the foot, but he kept on trying to sell us some other stuff other than what we were wanting. He was telling us, "This is the best one, and it's cheaper than those over there.” But he would never say how much it was a foot. That was shady to me. If we're asking a question, they should answer us. It's still up to us to say which ones we like and which ones we don't. He sold us a good floor, but we still don't know to this very day what it was a foot, so I don't know if we got a deal or not. But I've got friends who's got floors like this, and theirs is scarred up and messed up already, but ours isn't. We got the scratch-proof ones. The quality is excellent. Nothing is popping up or loose.

I needed to get flooring the next week, and the other vendors couldn't. I had to wait a month. Empire Today was available but I was not thrilled with my experience. The product is subpar. I don't like the flooring at all. It's a lot thinner than the other brands. The thickest that they had available for me is still super thin. I also didn't care for the people who had installed it. They used my bathroom without asking. They were smokers, and you could smell it all over them. They did a good job cleaning up after themselves but I had to tell them to fix some of the squeaky floors. I shouldn't have to tell them how to do their job. Any kind of person who's doing any kind of flooring should take pride in their work and make sure that everything's screwed down so there's no squeaking.

My experience with Empire started out great. The guy came quickly to place an order. They came quickly to put it in. They did a great job putting it in, but they sent the wrong quarter around to go with it. They put it in in January. By the middle of January, I was trying to get ahold of them to come figure out the right quarter around, and it took forever to get ahold of them. Once I did, we had it scheduled for someone to come. I had scheduled four times for someone to come. First time was a no call, no show. The second time, I got a call at 4 o'clock in the afternoon saying, "Oh, we got put on another job. We can't be there today." The third time, they sent him with the wrong quarter round. And then the fourth time, somehow the work order didn't go through right, so they weren't coming.

I purchased close to 2,000 square foot of carpet. It went smoothly. It was a good crew.

We got carpet and linoleum from Empire Today for the dining room and the living room. The sales rep was very informative. He took his time and we didn't feel rushed. He did pretty well. The flooring looks beautiful. We had it put in a rental home and the people are very happy with it. But the first time when we had the Empire come to our house to have tile floor put down in our kitchen, I wasn't happy at all. I had to stay away from them because they just smelled so bad. Then when they started to put the tile down, I've been around it enough to know they should have started at the wall and worked inward. They started in the center and by the time they got to the fireplace, it was so messed up and there were gaps.

I tried to go first through a big box store and it was a terrible experience. But it was so easy to go through Empire. The sales rep that I spoke to was really nice. She was efficient. So the process didn't drag on for hours. It was a no pressure sales. She asked me what kind of carpet I was looking for, like color and texture-wise, and she brought back some samples from her car. It was really quick and easy. The installers were very fast and efficient as well. They were very careful. One of the reasons I chose Empire is because they were able to help me move some of my furniture out of the room. They got it done in about a day. It was great. I love the carpet so much. It's so soft and fluffy, which is really what I wanted. It's so comfortable to walk on. I will absolutely use them again whenever we get to a point where we need to do additional flooring.

The sales rep was really informative. She answered all my questions that I needed answered, and we took it from there. Installation was a long day, but the guy was good. He asked all the questions about the tile that I ordered, and he showed it to me to make sure that was what I ordered before he started installation. He was cool. I had vinyl flooring put in, and so far, I'm satisfied with it.

Empire Today's website allowed me to take a picture of my house and put the flooring in on it. The rep came to our house and the presentation was excellent. I thought soup to nuts, he did everything right. I had a set amount that I was gonna spend. And his pricing was about $800 higher than what I had set. And I said, "This is what I have set aside." And they met it. So I was perfectly fine with everything. Also, the installation was professionally done. And the guys were prompt, and cleaned up any kind of mess. In six to seven hours, they were done, which was amazing. They had to move around furniture. They did a great job. Go for it.

I had Empire install carpet flooring in the past and recently, I had them install laminate floors. It was great. They did two rooms and it took five or six hours. They did two runs. It was beautiful once everything was done. I like their services, products, and how fast they get things done.

A rep came out for the presentation and she brought everything with her. She went over what they offered and all that wonderful stuff. It worked out better for me and the installation was excellent. I asked to do majority of my house. The lady told me it was gonna take two days for them to do it. The installers came in punctual at 8 o'clock in the morning and they were finished that evening. The quality of work is excellent and their manager followed up. He came by the house and left his business card to make sure that they were doing everything correctly.

Empire's pricing was good. The installers came in, they moved a couple pieces of the furniture around and installed the carpet. It was fairly quick, and the quality of work was fine.

I had hardwood flooring installed in about three rooms and the installation was done within two days. The installers had to finish the next night. People should give Empire Today a shot.

I got carpets and hardwood floor installed by Empire, and everything's very good. We like it.

We live on a lake and the laminate being water-forgiving, made some sense for us. So, we chose that for the main floor of the house, including the kitchen, the dining room and the family room. The sales rep was fantastic, very helpful and matter of fact. He measured the spaces we wanted done and showed us the various products. The installation was simple. They set a date and were here when they said they were gonna be. They got the entire job done in one day and it was fantastic. One of the guys, clearly the senior installer, was extremely talented.

The cost and just how helpful the salesman was persuaded me to go with Empire. We had laminate floors and carpet done on three bedrooms, a kitchen and two living rooms. There were a few hiccups during the installation but I’m in the service industry so I understand when things arise when you go into doing any sort of repairs. Empire was very helpful. The people who were installing it informed me what steps that we had to take so it was smooth. There were three people for the carpet and four people for the floor. The installation took a total of three days. I love the colors of the flooring. Empire Today provided very fast service and great quality of work, and was very transparent in pricing.

The installers were on time and did their work quickly. They were very professional and cleaned up very well. The laminate plank flooring from Empire Today met the expectations.

The original installers were a joke. Ruined my floor, dirtied my home, did half ** job and customer service is a joke as well as the lying salesman. They damaged my wood floors. Leaned my couch on my new 3,000 picture window, swept dirt all over my couch, walls, electronics, installed new carpet with stain and customer service is fighting me every step of the way.

Would have been nice to not have to repaint all my doors and moldings after the install. Oh and the installer conveniently forgot an air vent. Acted like I hid it or put it somewhere when he had to come back. No bro, you took the one from that room to install in another because your other guy put in in the closet shelf. All of my floor vents were full of debris from the carpet. Thanks guys.

DO NOT USE THIS COMPANY!!! They did not communicate at all during the process! When they showed up they increased the price of the job after tearing up my tile floor and I didn't have a choice. Did not cover my personal property like tv built into my walls, beds, countertops! Scratched all of my furniture and did nothing about it. I come home one evening to find all of my furniture outside! We live in Florida! There's at no point that's a good idea! They promise it's not third party contractors but they are! When you try and get ahold of anyone you have to leave a message because they don't really have an office anywhere. No one on this random install team spoke English so couldn't even talk to them about issues!

Overall the experience was fine. The product installed is nice. And it was on sale so overall the whole thing wasn’t a major financial setback. The sales person experience was fine. The installation timeline was accurate and work was completed. My main criticisms are there was a major mess left in my driveway where they cut all the carpeting. It was not worth my time to have the team come back to Clean because there’s no way they would’ve done it to my level of standard and it was going to rain which would’ve made all the carpet hooks nearly impossible to get out of my lawn and garden beds. It ended up being about 25 gallon buckets, full of carpet, shreds, and little loops. This not necessarily the fault of Empire rather the contracted installation team. But there should be a standard around cleanup, and it should be thorough.

Few years back we were thinking about getting new carpet for the house, we had the consultation sometime later on, long story short even though we still live in a raised ranch the quote the guy offered was $17,580. We told him no. I still remember it to this day, nearly 18 grand for a small section of house. You must be joking. Recently a carpet place moved into town. We gave them a call, same thing but quoted $1740. We said ok. 48 hours later carpet installed. Very professionally done. Yea, stay away from Empire carpet for the 900% up charge fees.

I wish I would have done more research before getting my floors done by this company. The WORSE vinyl install job I have ever seen. I have had to phone tag with them to get them to come back and fix the bad job and even when they came back, the floor still were not done correctly! It's sad that people pay good money for a messed up job. Now I have to pay more money to have my floors done correctly! STAY AWAY FROM THIS COMPANY!!!!

The 1 year installation warranty means the floors will last 2 years. Vinyl tiles leak and the vinyl planks peal up. Waste of money. Warranty Claim they want $150 to “inspect” then charge for a new floor. STAY AWAY FROM EMPIRE FLOORS. Waste of time and money.

The representative showed up was rude, confusing, and condescending. She took forever to measure to get us a price so I told her we had to leave so she would have to call us with the estimate. I never heard back from her. That was two days ago.

Empire's customer service is great. Everything is wonderful.

I've used Empire in the past and was satisfied but this time around, it was the worst experience I've ever had. The salesperson did not tell me everything I needed to know. Then when I was trying to reach him to get other information or have him come back out to finish the quote, he was very nonresponsive. So, I called and tried to get somebody else. They didn't respond. So, I gave up and I went with somebody else for the second part of what I needed to do.

We had the living room and a bedroom done by Empire. We purchased vinyl and the quality of the product is way better compared to others. The techs that were in there for installation did a good job too. They also told us how to clean it and keep it looking new.

I had ceramic tiles installed by Empire Today. I had one repair that needed to be done, which was done very recently. The grout was coming loose in a major walkway. They sent the same guy out and he fixed it up very quickly and neatly and it's doing good. But there was one little thing that I was disappointed in. I didn't get any extra tiles. I got a very small piece that got a crack in it from another worker. I was having some other work done in my house and a worker hit it with a mallet and he cracked a piece of tile.

We had the vinyl plank installed by Empire Today in the dining room, living room, and down the hall. It took all day for two men to do the installation. They worked very well together and they were really efficient. We considered other brands at first but Empire was the only one that came out, sat down, and explained stuff. Their sales rep had an actual material and had three big display boards. He did good on the price, too. The new flooring has been pretty good. But I have some spots I need them to come back out and fix. It's warping.

I had Empire Today put laminate flooring in the dining room and hallway. I like the look of my new flooring and their sales rep was nice. But I did wanted luxury vinyl floors and he quickly talked me out. He just told me that the price would be higher. So I stayed with the laminate. The gentleman who came here to do the installation was nice as well. I was pleased with his work to a certain extent and he answered questions. I asked him if I should use a Swiffer to clean the flooring and he said yes. He told me not to use a mop and a broom, and that that little sweeper duster would do good. But I noticed that in my bath, the flooring was making some noise and it didn't feel comfortable when I was walking on it. Then, after the installation, I still had questions that I didn't really know I would have, so I called the corporate office. They were nice to send someone out here later to explain everything to me.

I purchased one of their laminate flooring products and the purchase process was not a good experience initially. Their salesman was not on the ball. He promised things that he didn't deliver. I was very displeased with that part of the process. But they came around. They cleaned it up and fixed it up. Then it was a good experience. The installation was excellent. The installers were on top of everything. They kept me in the loop about any particular issues. So far, it's done well. I haven't had any problems with the flooring. But it would be nice if they had a little bit more selection.

The sales rep with Empire Today was professional and had knowledge of the materials. However, the installation wasn't great. It was snowing at the time and I had to ask the install person to take off his shoes because I didn't want him coming in with the snow and going on my carpet upstairs to put the carpet. But he said he wasn't gonna take off his shoes and that I had to reschedule. He tried to talk me into going ahead with it. I had to put my own towels down all the way up the stairs. He did do a good job at the end of it but the interaction with him was terrible. I was very dissatisfied. Even the carpet that he installed got wet because of his shoes.

We wanted to re-carpet our home. After getting a quote from a box store and a private installer, we called Empire Today to set up an appointment and get a quote. The salesperson came to our home on time, brought samples, discussed pricing, and measured our square footage. He walked around our house with us and explained what we would need to do to prepare for the installation and the policies about moving furniture (which were way more flexible and giving that the box store offered). He worked up a quote that was HALF the amount of the box store quote and gave it to us before he left.

The sales rep was good. However, the installers didn't communicate a whole lot. There was a language barrier. The flooring is great but I wasn't happy with the trim pieces that they put around the fireplace. The one side is 18-inches long. They had to use two different pieces and you could see a cut line. It's also not attached all the way to the floor so every day I have to go and push it back down. One of the walls we have didn't have baseboard on it yet. I talked to the sales rep about it and he said they would leave a piece of quarter round behind. But after they left, there was nothing left behind besides a half a box of flooring. I sent an email shortly after the installation saying I wasn't happy, but nothing ever got sent back from Empire Today.

Didn’t make it past the lousy salesman. He didn’t call to find out what I was looking for. He shows up and wants to walk outside to his truck. Shows limited samples. Many not in stock. Hard to pick a carpet and pad and thickness and material and pattern from a small rectangle. Lots of spec numbers but no way to understand what I liked. Ick. Buy a showroom.

Mediocre carpet. Installation was hours late with no explanation or communication. Empire Today is now refusing to pay me the $100 owed me on my warranty which was in effect when we had the carpet cleaned. BEWARE!

We chose Empire's product because of their history and experience. We had them install flooring and we like the brand that was offered.

The sales rep of Empire was very good. The installers did a good job, too. But it was a little messy in the painted areas. I had to go back around and repaint but not uncommon. They were also very difficult to communicate with.

I would recommend Empire Today. Their presentation was very easy and there was no pressure. I had plank flooring installed and I was very pleased with it. The installers did a good job and finished in half a day.

They do not stand behind their warranty. I had engineered hardwood installed (Cambridge Hand Scrapped in Nutmeg) with a manufacturer lifetime warranty a few years ago. After about a year or two the floor chipped in one area, and few years later is now beginning to show signs of delamination and faulty coloring on a few planks. I contacted customer service and was told I would need to have an inspection done to determine the reason behind the problem.

Updated on 06/01/2024: After writing my review about Empire Today's cheap carpet and terrible service.. I was contacted by Empire Today customer service. I sent them the pictures of the problems with the carpet. They wanted $200 to fix their mistake. I refuse to lay out any money. I'll go to another carpet company and replace it rather than pay the $200 for them to fix their mistakes with their cheap carpet and terrible installation!

Please do not use Empire Today! Albany NY area. Horrible customer Service! The flooring was defective and the installation was terrible. They did not make it right! No refund and the floor was unlivable! Had to lose a lot of money & go to another flooring company!

We had carpeting installed from Empire in the living rm, hallway & 3 bedrms in 2/2020. We went with their best quality carpet & padding. The salesman, installers were great. After 3.5 years the hallway carpeting is showing signs of wear. The 2 major seams, one between the living rm & hallway & the other in a guest bedroom (that rarely gets used) have become visible. We are a household of 2. Called Empire re: the seams.. Was informed that because the carpeting was out of warranty I would have to pay a minimum of $250 for them to come out to fix the seams. Feel this is very unacceptable as we have had other carpet installations that have lasted 25+ yrs before it showed signs of wear with no visible seams! Think twice before buying from this company.

We purchased premium vinyl plank in 2018 and it is peeling in several locations already with normal foot traffic. Definitely sub-par quality. We will have to replace this flooring soon but will go to a higher quality company.

I had an appointment and the sales consultant Michael ** came back and did a good job. He was on point with his knowledge of things I did not think about. I would like for him to come back to finish the other rooms at a later date.

I should have read the reviews before contacting them. On May 9th, 2024 a representative from Empire Today (Primal **) came by my home for a scheduled appointment. He brought several carpet samples with him. I agreed to a carpet that match a color in my hardwood floors. The product, Allure-Fascinate, is brown-gold and shown in the attached contract. That carpet was to be installed in the stairway and updaters, corridors, as well as the upstairs media room. The contract price, which included a second carpet type to be installed in a bedroom, was $4500, paid in advance.

WE HAD FLOORING INSTALLED ABOUT 18 MONTHS AGO, IN OUR KITCHEN, LIVING ROOM, DINING ROOM AND ALL-SEASON ROOM. Now, we have warping, buckling and cracked corners in the flooring in the dining room. Finally, after several calls, someone did return our call and left a name and number on our voice mail along with an email. We submitted pictures and answered their questions. So now we are told the Extended Service Plan is not a warranty and does not cover anything because this was not an accident of some major event.

Michael ** was a Excellent fellow with a lot of different alternatives he provided me and wife. He gave us several quotes and did his best to negotiate with his manager Jeremy to help us get a great price. He's definitely who we want to to come back and would recommend him in DFW.

The worst company!!!! The quality of the products is cheap and the service is horrible and they don’t even stand behind their warranty. Don’t waste your money on this company. They also damaged my home

Empire has many different types of laminate flooring and our experience was good. The installation took one day. We had a good installer.

I had a good experience with Empire. The workers came in, they installed the floor quickly and to my satisfaction and they were in and out in no time. They were very professional. They finished in a day and they cleaned up afterwards. I was satisfied with the work that they did and very satisfied with the quality of the flooring.

A gentleman came to my house and we discussed some options. He was friendly and wanted me to know all of my options. I just wanted to get it done and once he picked up on that, he adjusted and narrowed it down for me, which I appreciated. I had the carpet on my stairwell replaced and at the bottom part of the stairwell, they didn't put the covering to finish it off. But when I pointed it out, the gentleman then did it. The carpet is perfect. I love it.

Empire was much better than the other companies we considered. Their prices were lower than I thought they would have been. The sales associate was pleasant. He laid out everything and what it was gonna cost. The guys that installed the floors helped my wife move some of the furniture around when it had to be moved though they didn't have to. They were nice about everything. We like the flooring. It has a warranty which is a good one too.

My experience with Empire was excellent. I purchased hardwood floors and the installation was all good. They did everything nice and clean. They did what I asked them to do. They didn't have any problem moving a few pieces of furniture around, so all in all, it went well.

We just purchased some vinyl plank floors from Empire Today and they did a good job. The gentlemen in the store were very nice but we had a little bit of an issue because in the beginning, their sales rep who came out was very limited on what he showed us. When they came to install the floor, before they could even put more than two planks down, we told them that it was the wrong color and it didn't look the same as the picture. So we picked out another one. But then, their rep only brought one or two books and that was all they could transport in their car. So we weren't given a big selection, but it worked out and we're happy with the floors. I also got a call yesterday from somebody from Empire looking for more business. They asked if there was any other flooring we wanted done. But we don't have any more floors to change in here and they did all our bedrooms.

Everything went well in my experience with Empire. I was satisfied with it. They did a good job so I would recommend them.

The sales rep was friendly and professional. The installers were friendly as well. They didn't speak much English, but they understood enough to do what they had to do. The installation took a little over an hour, which was quick, and the quality of the carpet is good.

I purchased carpet from Empire Today. The way they installed, it was really good. However, their price was a little too high but it is what it is. I had to put it in.

I like Empire Today. I've used them many times. They're professional and responsible. They do a great job. They clean up after themselves and I will use them again and again. I would recommend Empire to anyone and everyone.

The salesperson was terrific. There was no hard sell. He had lots of samples and I was very happy with the inventory. I picked out the carpeting that I wanted and a day or two later, the installers were there. They did a good job. I had frieze carpeting done in the living room area, and the salesperson convinced me that it made more sense to use the same style and color throughout the house, so I had it installed in the master bedroom as well as the smaller bedroom. I've been very happy with Empire as I have been before. I used them previously, and I like the convenience. I like that the salesperson was very patient with me. It took a lot of time deciding on the kind of carpeting I wanted then we spent a little more time matching because I thought I was gonna have to do different colors.

The rep brought in some samples, took some measurements and gave me a quote. I like what they had to offer and the price. The installation was quick. They came and did what they were supposed to do.

Empire Today's rep was fairly new but he was fine. I wanted some Berber carpet. He didn't have any designs like that, but we're fine. The crew was very efficient.

Despite purchasing a warranty, which I believed would cover any issues for five years, I am facing a significant problem with my flooring. Recently, sections of the flooring have begun to lift, and the issue is rapidly spreading throughout my home. Upon contacting Empire Today, a representative was sent to inspect the flooring. To my dismay, it was determined that the problem was due to installer error, requiring the replacement of approximately 300 square feet of flooring. Understandably frustrated by the inconvenience of such extensive repairs, I was nonetheless relieved that a solution was in sight. However, my relief was short-lived.

The rep with Empire Today was prompt. However, the two employees who did the installation spoke no English. Though I didn't wanna make them feel second-rate because we don't share the same language, they felt a little uncomfortable when we had to pull phones out to translate. It was challenging to let them know they did a good job when they didn't speak any English. But it was great right before the holiday to be able to have somebody come out so quickly. I was very happy to be able to give them a very nice Christmas bonus as well.

I had a previous experience with Empire Today in my house in Castle Rock. I got carpet for the upstairs of a townhome this time. Purchasing was really easy. They came out, met with me on my schedule, were able to set the installation, and were on time for that. So, they were very prompt and very polite. Installation took half a day for two large rooms and a hallway. The two gentlemen who came out were on time. It was a pretty easy process. The flooring looks good.

We got laminate floors throughout almost the whole house except for the bedrooms. The installers were wonderful and the floors were beautifully done. I did some research ahead of time to make sure they were getting the pattern, and they were good. We love the floor. It is expensive and I kept battling with whether or not we could have got it done cheaper by getting a handyman. But I don't think it would have had the same result.

I would use Empire again, hoping I could have the same sales rep who was also awesome and the team that did the installation!! I’ve already recommended Empire to my friends and family. Great job!!!!

I bought flooring for a bedroom and an office. I love the product. It has good quality. The guy was great putting it in. He finished in a day. He was very professional. I'd recommend Empire.

I recommend Empire. They were very fast when they installed carpet and the product is good. I like the way it came out.

I had carpeting installed by Empire Today in the family room and I wasn't too happy with the installers. I couldn't talk to any of them. Also, the installation took a couple of hours. They put it down in pieces. It was wide enough. They could have started in front of the room, went almost halfway with it, and then took the other piece, and went the rest of the way. And there is one strip next to the wall where there's no traffic. But, they went the other way. They went from front to back. They went from the fireplace to the back wall. Then they put a strip in at the door to make it the rest of the way on the width. Also, the transition strip from the family room to the kitchen came up. Two weeks later, I had to have another crew come in and put another strip down.

I got wood floors and it doesn't look bad, but it's a lot shinier than the floor I thought I picked out. I bought Empire Today's most expensive wood floor, but I don't remember it having a sheen and this one has a sheen to it. However, they were already here with it and I needed to get it laid. We were on a short deadline to get it done. We needed to move in, so I just went with it. Besides that, Empire Today was easy to deal with and their installers were good.

I asked for a quote. The gentleman came over and gave us a quote. When I told him I had more quotes to get. His attitude changed and he became rude to us. The 50% off was only for high end carpeting and nothing else.

The installation of our flooring from Empire was great and quick. The quality of the product is good too. It was a good experience.

The floor was done professionally and I have the extended warranty, now that I need to use the warranty, Diane from the extended warranty is not returning any of my messages. The extended warranty is a scam, do not fall for the extended warranty because you will not receive service.

I had a good experience with Empire Today. They gave me a good price and a good product. Price was fair and for the quality of the product, I was happy with it. They got it done really quickly, too. I had laminate flooring put in. I wanted a color that matched the tile that was already in the house, and they were able to do that. Everything was really good. They had a good installation team, and they really worked hard together and got it done and cleaned up after.

If I could give them a zero, I would. We had a representative come out a month ago and exam our floors. He told us there would be "no problem" for them to level the floors when they put the flooring down. This past weekend we ripped up the flooring that was already there and moved everything out of the house. Empire shows up today and says they will not be able to install my floors until a general contractor has done all of the reflooring. We have a baby coming in a few months. The house is a disaster and our floors are completely ripped up. Completely unprofessional and condescending. A manager called us while the workers were there and basically didn't care saying that we should have read the fine print and not gone by what our sales rep told us. Do not use this company or else you will be left with a house house that is completely a mess.

Empire today I have a bad experience with them. They are damaged my property and I really don’t like their jobs. I never recommend to anyone. Bad customer service. Not reliable, seem good but don’t do good job.

Sales rep was great. On time, nice and professional. Was able to get floors installed quickly. However the quality of the work was not good. Quarter round not attached appropriately, left a gap between the floor and bathtub because they didn’t caulk properly, and corner pieces of quarter round are not attached. They were not careful during the removal and install and chipped paint and left gouges in my kitchen cabinets. When I complained to Empire they did not acknowledge the damage to my cabinets and ignored every mention if it and that I’d be charged to have someone come repair. I expected better service.

Empire Today transformed my outdated carpeted floors into beautiful hardwood. The craftsmanship is impeccable, and the entire process was hassle-free. I would definitely use their services again!!! Highly Recommended!

I recently had my hardwood floors refinished by Empire Today, and I couldn't be happier with the results. The team was professional, efficient, and the quality of their work exceeded my expectations!!!

Fantastic product and service and delivery perfect.... Don't look anywhere else. These guys are the place to go. 100% recommend and we will be back!!!! I am so happy.... Super friendly and helpful personal service. Knowledgeable staff who are happy to work with you to work out your needs and find a solution...

Outstanding experience start to finish....Excellent work....The craftsmen and professionals who worked in our home were knowledgeable, talented and polite... The design was great! We would definitely work with them again on another work...

We were very impressed with Quality floors from our first step.... Very kind and helpful. The installers were very kind and prompt and very efficient!!!! Our floors turned out beautiful! Highly recommend!

Empire baited and switched on me. The sales person was so dishonest and greedy! I paid $1700.00 for 1 room to be carpeted my small living room. I got bamboozled. It’s okay God has blessed me with age and wisdom. I am 73 years young! Watch them. Do your research before you buy anything from them.

Friendly, helpful and quality products at a fantastic price. The salesman was so knowledgeable that he knew by name the flooring I needed to match what I had in my home. The delivery driver was so friendly and patient and took the time to assist in unloading and reloading. Thank you.

Empire Floors came and installed carpet for us today and they really went above and beyond to make sure everything was perfect. Thank you! The company has really changed and I am very pleased with the new management and installers.

I had good experiences. Empire Today was more affordable. I liked the color of the carpet. The kitchen floor color and pattern looks a lot better now. It was exactly what I wanted. Also, the workers were very professional. They explained what they were doing, made sure I was satisfied with the work before they left, and cleaned up everything nicely.

A couple of years ago, my spouse wanted to get an estimate and it didn't go very well. A rep from Empire came out and she had a bad experience. She was not very happy. Then, recently, we were remodeling and I saw they had some incentive going on and thought it was a really good deal. I looked at different things on their website and I could click on what I'm looking at and put it in the room where I was. It gave me the opportunity to see what the flooring would look like.

We had the carpeting taken out and wooden floors put in. Empire Today was very quick with it. We have stuff that they had to move and the workers did that with care. I was very pleased with their service. They were very polite if there were questions. There was a slight language barrier, but it wasn't anything that could not be overcome. They were very much in tune with our needs and went beyond what I would have expected. We had the living room and the hallway done before Empire came in. We got something that was very close to a match to that and we were able to do that. Unless you get a magnifying glass to look at it, it looks seamless. We were and remain satisfied. With the salesperson however, he quoted one interest rate that was not consistent with the interest rate that I saw in the contract. Also, we have had them calling again asking if we want to take advantage of services and we told them we already have it. That gets a little annoying.

Empire Today beat out the competition purely on the fact that they had a good selection for the kitchen. A guy came out to give me the estimate. It was 9,000 for the house and 5,000 for the kitchen. But when we got to it, it was more than that. I asked where my 75% off was which was the reason I had them come out. He brought his supervisor with him and she called the office. She told me I was gonna get my floors at 20% off. I got bait and switched there.

Empire Today made things very easy. The rep was very knowledgeable and answered all my questions. The installation team arrived early. They moved any furniture that needed to be moved. They did the installation and quickly cleaned up. They did very high quality work. The vinyl flooring could be cleaned any way I wanted.

I've used Empire twice for my properties. The first time was for three bedrooms and it was a one-day job. The second time was for a playroom. The installers were excellent and very friendly. If I ever need carpet, I would go directly to Empire.

The salesperson was excellent. He gave us many options and different ways of payment and finance. He was very thorough and he had a big collection with him. I had carpet installed in the basement and a couple of people came. They did it in a timely manner. They explained what they were doing and I looked a couple of times. And it was good. I would recommend Empire Today highly. They're very accurate about their appointments, installation and cleaning up afterward. It was a very good experience.

My experience with Empire Today was absolutely fantastic. I had carpet installed in my basement. We looked at Home Depot and Lowe's and Empire's cost and quality are much better. The product is much better than we thought it was gonna be. I have had no issues with the installation and the installers were also fast.

Empire Today is great. I just wish that they had more of a selection. They did the install on two different days. They did the laminate on one day and then the carpeting on another day. The laminate looked great, and I was happy with the carpet except for one area. It was like they didn't cut it right, but it's such a small area that I'm just gonna leave it alone.

The rep answered my questions. I had carpeting done for a living room, dining room and hallway. I moved everything but the big pieces of furniture, and the installers moved those. It was three people and installation took around 3.5 hours. Empire Today's cost was a little bit cheaper, and the carpet appears to be wearing okay. Give them a try.

We didn't like anything the rep showed us initially, so she came back with more things and we liked it. The flooring installation was great. They came and realized that our floor was stapled and glued and it was gonna be a lot more than we thought. They punted and put stuff on top. The flooring is beautiful and we got a good deal.

The first time we used Empire, we had carpet installed on two bedrooms and four closets. And the second time, it was on a bedroom, steps and a loft area. Jason, their representative, came out and I liked him, so I requested to use him again. He did measurements and showed me samples although we went with the same carpet that we used a few months earlier. He was very comfortable to talk to, friendly and willing to help and get it done. The installers were very nice, neat and cleaned up after themselves. Empire has good customer service. They took care of my needs and made me comfortable with the whole process.

The people they send out are very patient in answering my questions. Everything looks nice. We get compliments from our family friend. They are very efficient and very professional. Thank you so much for this service!!!

We had Empire Today install laminated vinyl flooring in our living rooms and hallway. Our sales rep was extremely helpful, and went over all the products with me. They showed me everything that was in the books and explained them when I had questions. I don't know anything about vinyl planks and he explained all the ones I asked about. So, he made it really easy for me to make my choice, which I'm very happy with. The installation couldn't have gone better. The workers came. They had it done in hours that day. It wasn't even a whole day. I left the house. I thought I was gonna have to get a hotel because I thought that it would take a couple of days. I didn't know they could lay that flooring that quick. So, it was great.

My experience with Empire Today was good, overall. They installed carpet and a wooden floor in the kitchen. The installation was good with the flooring. On the carpet, several areas were not the way I should have thought they should have been. But overall, it was good.

I scheduled an appointment to get an estimate for carpet installation. I scheduled my appointment between 9 am and 11 am. I received a phone call stating a representative would arrive at 10:30 am. At 11:05 am, I called 1-855-558-3200, and a sleepy phone rep answered. She informed me that someone was at my home at 10:30 am, and they called me. Which was not so; I've taken off from work to accommodate my appointment. There was no knock at my door or a phone call. She stated the sales rep canceled my appointment because of a no-show. I was furious.

I had vinyl plank flooring installed by Empire. I like their price and products. It's non-toxic and eco-friendly. The installers were great. They were there for eight hours. It was a big job. They went above and beyond in leveling my floor and moving furniture.

I had carpet installed upstairs and for a guest room downstairs by Empire Today. I like the cost of Empire and the scheduling, too. The installers arrived early in the morning and worked their butts off from 8:00 in the morning until 6:30 or 7:00 at night. They got it done, did a great job, cleaned very well and were very friendly. We enjoy the feel, the look and the softness of the product.

I had carpeting for the family room installed by Empire Today. The rep was really good and was well stocked. He had a whole pile of choices for us and price ranges. The installers were awesome and the installation went very well, too. They cleaned up in the end, the whole nine yards. They did a very good job and it was an overall good experience.

Empire Today called us back within 48 hours to set up the installation of our latitude flooring and it went better than expected. They were very good and clean. They did everything we asked them to do. It's a nice floor and people who have seen it liked it.

I had carpet and laminate installed by Empire Today. They were also cheaper compared to other companies. My sales rep was also good. They were also quicker than most and they were able to get it done in a few days compared to scheduling out weeks. The carpet is perfect. However, they messed up the laminate. They didn't do the border, so there's a gap between the wall and the floor. Other than that issue with the laminate, it's been good.

I purchased vinyl flooring from Empire Today and I had it installed in the whole house. It was very expensive, but it was worth it. The installers put it in in the time that they had to schedule it and it took five to seven days to finish, which was within the timeframe that was estimated. They were very good and everything was fine. But Empire sent this big flyer that said 70% discount and when their sales guy came here, he said it was only for this gray floor that was good for funeral houses. That was a marketing trick so I was disappointed with it. I was also very disappointed that when I was trying to apply for the credit, the credit company that they sent rejected me even though I have a record of 780 which was good enough. I called the company that did the analysis and they said that since I pay in full all the monthly payments, I was not a good catch for the credit company because they were not making any interest on me.

Absolutely horrible. Ripped up the molding and left paint missing. Broke a chaise lounge of mine. There’s places where the floor doesn’t even meet the wall. Very unprofessional work and very very overpriced!

Empire Today was fantastic! The installation crew was outstanding. I highly recommend this company to anyone who needs carpet. The whole thing was smooth and fast from the time the salesperson arrived to the completion of the job was amazingly quick! I could not be happier! Thank you so much!

Very nice and helpful salesperson. The install was done quickly and no issues. The quality of the carpet was an upgrade to what we had before and the color choices were good. We appreciate the prompt response and we are happy as this is our second carpet install with the company. The first install lasted 12 years so I’d say it’s money well spent.

Love my new kitchen floor. Had an issue with the grouting but they came back right away and fixed the problem. Flooring is nice. Service was great. Will buy from them again. The salesman that came was friendly and was knowledgeable and install was great as well. Thanks for the great service.

The installers were courteous and did a great job. The salesman was hard to get ahold of after the sale. When he did answer back I told him the issue, but he never got back to me. It seems the personnel at the office don't communicate with each other. I call to reschedule the install, but the installer should up anyway which he said no one every reached out to him advising him of the reschedule. I also had to reschedule again and it was never written down as per your office. Really bad customer service. Because of this I will never reach to get flooring done again from Empire.

Very satisfied with flooring. All employees that I came in contact with was very professional and helpful. Answered all my questions. Everyone that has seen the floors was very impressed. I would and have recommended Empire to several people. The installer was very polite and answered any questions I had even when I interrupted his work.

The installation of new tile in my home was very professional and laid perfectly. These folks care for their clients and very good folks. They arrived on time everyday and they made sure my home was cleaned at the end day. They care for their product and their clients. Great job folks.

We had old carpet and had to replace it. My mother-in-law had a good experience with Empire Today, so we called them. The presentation was great. The rep was very knowledgeable, very pleasant, helpful, and fair. The install guys were great. They knew what they were doing. The job was quick. The new flooring looks beautiful. It was an awesome job. We were pleased. We did a bedroom, a family room, hallway, and one set of stairs. I would refer Empire and I have referred them to friends.

Everything with Empire is good. We had them put carpet in our home. I like the timely manner that they did everything. They did three rooms in four hours. The people who did the work were great and very professional. So far, so good.

We did both carpet and the luxury vinyl planks with Empire. The salesperson was really good. I was able to send him an image of our floor plan first. We had enough information when he came and he brought all the materials that we needed and to choose from. He had a good idea of how much square footage of all of it was. He was able to give us a relatively good estimate while he was here. We went ahead and signed up for it and paid a downpayment on it.

I got vinyl flooring from Empire. I also used them 10 years ago for carpeting. The rep who helped me this time around was very good. They came on time and showed me the product and the price. The installers were also very good. The new flooring is very nice.

The flooring was okay but I didn't get the floor that I picked that I really wanted. Empire ordered a floor that couldn't go on top of my floor. When the people came out to put the floor down, I didn't understand them because they were speaking Spanish but they said that somebody would call me back. So they left and their supervisor called me and the salesperson said that something about the floor couldn't go on top of my floor. So I needed to have a different floor. So he chose the other floor and I just went with it.

Go with Empire Today because they do excellent work. They came in and got right to work. They did it quicker than we thought. Also, they walked us through and showed us everything. Everything looked good. I love it.

Empire Today is a very good company and I like the work they did and it took only two days to do it and I like their product. I'd tell others to check Empire out. They're decent because they were gonna charge me 10,000. They said, "Well, no, we're not gonna be doing that because it's too much money for people." They lowered their prices from 10,000 to 6,000. So, I said, "Okay." The rep showed me a very large selection of samples of flooring. He was there for two hours telling me the difference in them and then I just chose the kind of flooring I wanted. The guy knew what he was talking about. Empire's customer service was very good and very reasonable.

I got some vinyl planks installed through Empire Today. It was convenient. They were able to get a quick turnaround for installation. We ended up using a salesperson who came out to the house with samples. The installers showed up the day they were supposed to, and they finished the job when they were supposed to. Everything was smooth on our end. They did a walk through before they started, and they did a walk through when they finished. Empire is expensive but they do good work.

I had my basement floor redone with waterproof vinyl plank and I got quotes for two more rooms that I hope to do soon. Empire was a little more expensive than the other companies I got quotes from but the quality was higher when you compare what they were putting on the table for the floor versus what the competitors were. The two lowest quotes were lying about what kind of floor it was. And they were gonna put in flooring that was not waterproof, and was not sealed, and they didn't guarantee their work, which is why they disappeared and I didn't use them. Then, I called one of the big box stores and had them come out and do a quote. After they did the measurements and the quote, they came back and said it was not the exact kind of floor I asked for so it was gonna cost me this much instead of this much. And we can't do it for a month and a half even though we said we could do it in the next couple of days.

Have Empire Today do it. They're very good at it. They come and talk to you. And that one on one with them is what people want, for them to talk face to face. Their rep was quick and honest. He told what would happen and how, and explained everything very well. We had a little problem with the installation. They didn't have the carpet. So, we had to wait for it to come. But it wasn't long. The installers were quick and efficient. They cleaned up.

I called Empire Today for a free presentation, and the rep gave me everything I needed to know from the flooring to the wood flooring. He explained the measurements and showed me how everything would be laid out and what floor colors. He was a good person, and he knew what he was doing with his job. I had wood floors installed in the kitchen and carpet in the bedroom. It came out excellent, and I didn't expect it like that. The price was even better. I thought it would be more. Overall, Empire Today is a good company. People should definitely go and make them install their carpet on their floors.

Empire Today is a very decent company. They put in carpet on my steps, and I got my money's worth. The sales girl was marvelous. I like her. She had called me and asked what I was looking for. I told her I was looking for something stain-resistant and considering wearability because it's steps. She brought me samples and I picked out a sample that I liked. She was also very good at answering questions. Empire Today was easy to work with, very prompt on the appointment and did some good follow-up.

We like the price and convenience with Empire. The quality of the carpet is exactly what we expected. I would highly recommend them.

DO NOT GO WITH THIS COMPANY! They messed my floors up. The trim is all messed up! A support post is hanging partially off the floor! I can stick my fingers under door frames! I was told they would fix it and placed a dispute with my credit card. Sent pictures. Everything! They use sub contractors to do the work. No English! Bad work!

I purchased vinyl flooring and installation services from Empire Today to be installed in my office and on the stairs. The Sales representative showed me a sample of the flooring to be installed but not the stair nose. He did ensure me they would be an exact match. It turns out the stair nose is a much darker grey than the vinyl flooring used on the steps and in the office. Not only is it darker in color, it is also thicker, making each step uneven. When I contacted Empire Today, they sent a representative who agreed it was not right but said it was up to the company. When I called Empire, they stated that is the way the product is made and it's an issue with the product manufacturer and not them. I am not happy with the uneven color and the difference in height between the stair nose and step. Had I been informed of this issue, I would not have purchased this product.

Updated on 04/01/2024: I installed Luxury Vinyl Plank in my living-dining area less than two years ago, I purchased a protection plan for 5 years, 3 month ago I reported a problem with my floor, the customer service representative asked me to send pictures from the damaged area and I send it, and without coming to my house she told me that in order for them to come I needed to pay $225 at front for them to do an assessment, and I asked about the protection plan I purchased, to my surprise she told me that it was ONLY for accident with the floor. My contract doesn't say that. Not even in small letters.

We contacted Empire to get new LVP throughout our house with carpet in the bedrooms. The carpet has been good but the LVP was a huge mistake with empire. It is raised up in several places throughout the home after 1 year. When we contacted Empire, we were told the repair (even with a lifetime warranty) that it was not covered and we would have to basically pay thousands for a new floor. Awful customer service, empty promises and poor installation.

I ordered some carpet for my two bedrooms and they came in and did what they needed to do with the area. They called before they came and they told me what time they were gonna get there. They did and they moved all of the furniture out of the room but I had to move my personal items. Once they moved the bed and everything else out, they took the carpet out and they did what they’re supposed to do. They also cleaned up their mess as they went along. They did good work and the quality was very good. I can tell the difference in the carpet that I had and what I have now. Also, they told me that I need to make sure that I vacuum my carpet and if I paint it or something like that, they offered coming and replacing the carpet. Empire did very good work and the people that they sent was very respectful. They are a very good company to anybody that really wants to get the work done.

The process was good from start to finish, and I got a good value for money. The installation was very smooth and complete. They did four rooms and they were very professional. They got through everything, and it was done in one day. I was very pleased.

I have laminate flooring in the dining room area and I wanted the living room to match it. The sales rep got me the price I wanted, and the installers were good. However, I had to call them back once because one piece came loose. It happened over the weekend, so they came back the following Monday. Other than that, it was good.

I had carpet in my bedroom put down by Empire Today. They were giving a promotion and that helped a lot. Plus, the color of carpet that I was looking for was more or less which I was given by Empire instead of other people. I did my homework. So when their rep came out, even though he was showing me other carpets, I just told him, "That is what I want" which is what he brought. We already talked on the telephone. So, I made it easy for him by doing my own homework.

We had Empire Today put in laminate, vinyl flooring in the foyer, den, dining room and hallway and everything was done quickly. It made so much sense to have the rep come straight to the house and bring different materials for me to choose from. It was professional from start to finish and I was very happy with them. The installers showed up in the morning and it ran a day and a half because they had to take out some tile floor that they weren’t aware of. We worked it out with the salesman but the installers didn't know about it. So it took one guy a better part of a day just to break out a bunch of tiles. But they were efficient. They were very nice and cleaned up everything. They made sure that we were okay with everything before they left.

Empire’s was just such a good price and I had vinyl flooring installed on the stairs, the master bedroom, a hallway and two spare bedrooms. The salesperson did a great job but the installers did an atrocious job. They showed up on time and they were nice. But they were not respectful of my actual home. There are liquid nails that I haven't been able to get off of my banisters and walls. They damaged my walls in several places, taking off the kickboards. They scratched the floor and when I saw it and pointed it out to them, they buffed it so that it would look somewhat nice, but told me that it wasn't a scratch. So, they lied to my face. Then, they didn't caulk the places they were supposed to caulk until I told them that they needed to.

Our salesman was very knowledgeable, so he gave us the low down on everything and we were also given working information afterward. I had laminate and carpet installed in four bedrooms, two living rooms, a bathroom and a kitchen. Everything went smoothly with the installation. Two people worked on the carpet and three on the hardwood. They did a great job and we were very pleased. I’d recommend Empire Today. We got a recommendation from the same salesman that went to my father-in-law’s house and my brother-in-law’s house. The man was on point.

We were happy with the work that we had done through Empire Today. We have a three-bedroom home and we had all them carpeted. We chose Empire because we were on a quick deadline and they could handle it for us. The installers were here for about two and a half hours, and they did an excellent job. They worked quickly. They vacuumed up and left it very nice when they were gone.

We had Empire install linoleum and the wood-looking flooring in the den and in the bathroom. The sales visit was very informal. The rep seemed to be very down to earth and he wasn't pushy. He just was working with us on trying to decide what would best fit our needs. Three people came out for the installation. They just confirmed what my mom wanted because she was the one that wanted it done. She oversaw the whole process, but I was in the home and I could hear them working and they did not drag around. They just went to work. They already had a game plan of what to do. I was very impressed that they were able to finish so quickly and so efficiently.

Empire did great. A salesperson came and met us at our home, walked us through everything and took measurements. Then their crew came a couple days later to install the carpet. They did the full basement. The flooring is great. It is what we wanted. My experience was seamless. Go ahead and use Empire.

I had Empire Today install flooring and carpet in two rooms and the staircase. The flooring was good but the stairs pissed me off because I didn't realize the installers didn't do the very top step, which goes into my loft. So, it looks dumb. I asked them if they could do that front part of that last step and they said it's attached to the rest of the loft. So, if I wanted that, I'd have to get the whole loft done. I don't know why they just couldn't staple up a piece on that. Also, when they did my flooring, they flipped my fridge and spilled some soup in there and left a big mess inside.

The installers from Empire were very helpful and nice. I wanted the quickness of the installation. This is the second home I had Empire carpet installed. I will use them again.

My purchasing experience with Empire Today was fantastic but my installation experience was problematic. I bought laminated vinyl plank flooring for a living room, a dining room, and a hallway. The quality of the flooring is great, but the communication was lacking during the installation. It also took longer than we were told it was going to take and we didn't know when to expect them to finish the flooring. We thought it was going to take one day but it took two days. Then they had to come back on a third day to finish the trim that they didn't have the necessary supplies for. But that was not the installer's fault. It was Empire's fault for not sending what was necessary.

Empire's website was easy to navigate and they had a little chat box. If I had any questions, they were answering. I had the luxury vinyl flooring put in. They did the kitchen and the living room. It took about 10 hours. They did a really good job. It was beautiful. Empire has really great products. They were a little pricey but it's sturdy.

I had carpet installed in the hallway upstairs by Empire and the serviceman was great. He was easy to describe it and got me signed up right away. My install day got moved because the poor man's car broke down. But the next day, he came and introduced himself. He was very polite, checked out the area, went up, tore out the old and brought in the new. I didn't have a long hallway, so he wasn't there for more than two hours. He was very fast and friendly. The carpet's nice and tight. It's a Berber carpet, so it really holds up well and the quality of the color’s there.

We talked to Empire Today one day and the next couple of days, they were getting the vinyl plank flooring installed. So, it didn't take them very long from the time we picked out the materials to get it installed. We liked what we picked. There were plenty of choices but it wasn’t too overwhelming. We knew that we were going with the vinyl flooring, to begin with, so they didn't bring in carpet samples. It was very nice. The installers were wonderful. They were very careful about what they were doing and kept things clean. They knew what they were doing because they were able to do it well and quickly. They did a great job.

I was not very happy with the experience with Empire. I feel like we were completely lied to through the whole process. The price point was very high and we kind of felt suckered into making the choice that day. We purchased laminate flooring and it was installed in the main entryway and hallway, kitchen, dining room, and living room area. The sales rep told us they're 100% waterproof but when our guy came to put the floor in, he said that it is not waterproof and that he highly suggests not getting water on it whatsoever, which very upset us afterwards.

The sales visit was very good. The sales associate came at a time when normally, most companies would not make an appointment. He was very straightforward and made the experience very pleasurable. He was very knowledgeable about the products and we got the best price we could get. We got good value for our money. We moved as much as we could but as the installers moved from room to room, they moved the heavy furniture around and made it very easy and cleaned up after themselves. The quality of work was very good, except for the staircase. They nailed the materials down on the staircase in the middle of the stairs and in that indention, they tried to use a filler to cover it up. But you could see the filler and the smear of it as well as the distortion of the product from the nail going through on those steps. They came back though and ultimately replaced all of those.

The sales rep who came out asked me what I was looking for and measured the area. Then, he showed me my options with the different kinds of rugs and padding. On installation day, they called to tell me they were on their way and what time they would be here. They came, did their job, and were really good. It took a day and a half. Two guys did the carpet and they got here about 10:00 and left at 6:00. Then, two guys did the tile and it took half a day because the stuff had to dry. The carpet is real good and the padding they put in feels good. Also, my kitchen floor is great. I got compliments on it.

They ran through a couple of problems during installation because the floor underneath the carpet was not even. They had to put cement down and instead of being a one-day job, it became a two-day job. But they worked hard and I appreciated the fact that they did a really good job. Also, I love the floors.

We had Empire before and we were happy with the bigger installation they had done in our former house. This installation was smaller and it was easily done. The customer service was perfect. They followed up numerous times after the carpet was installed to make sure we were happy with it.

I have had Empire do several rooms in my house and I've always had a great experience so, I keep going back to them. It’s seamless and the cost is good. They're very professional. I had the bathroom floor done as well as the dining room floor and the upstairs bedroom carpet. The only complaint I had with the last interaction was the installers did not wanna take their shoes off, which I understand because it was a rug and they were going in and out. It was raining that day so, it made it even worse. I've got a shoe-free environment and they didn't even have the little covers. I just didn't know if Empire had them and the installers didn't wear them or if they didn't have them. Being carpet guys, Empire would know how important it is.

The product of Empire that I bought is good. It's a wooden floor that you could mop. I like it. It cleans up well. I have asthma and it helped with my health. It's pretty and it's easy to care for. The color also matched my mantle and the bathroom. I had it matched too. It matches the cabinet. The installers also came when they said they would. The men were professional and courteous. I even liked them well enough to feed them a sandwich that day. However, I thought it was an awful lot of money that I paid to have the work done. I paid $2,000 for the hall, bathrooms, the living room and dining room. But If I ever do the rest of the house, I'll call Empire again.

We purchase LVT and carpet throughout our house. The LVT was installed first, and then the carpet. The carpet installer scratched our "scratch resistant flooring". We have other scratches in the floor from chairs and such. We purchased warranty, and although I have called four times, no one has been out to fix it. This has been going on for months. I wouldn't recommend due to the lack of customer service, and we even paid a pretty penny for the warranty. Additionally, the salesperson told us over and over again how scratch resistant the LVT is, and not even 4 months later we have multiple visible scratches. They won't respond to come out and fix the damage they caused to the floor while installing.

We had hardwood flooring installed last spring after the purchase of our home. The install was done before we moved in. Less than a month later they were back out doing repairs. I noticed dark spots on the floor and other small problems. The installer came back out and rubbed something over the dark spots and told me, "See it’s gone." I was thinking oh maybe I was crazy. Nope! The same spot is back as well as others. They also had to come and replace an entire section of the flooring.

I went online and scheduled a consultation for Sunday March 3, after church, between 3-5 pm. Stacy ** was the salesperson that came out. Stacy ** needs to be retrained. Her disrespectful behavior towards me caused Empire to lose out on a 5 day installation. She wasted 2.5 hours of my time on Sunday, March 3, 2024. I signed the contract, and scheduled installation for Monday March 11-15. On Friday March 8, I called Stacy on her CELL to inquire why I had not heard from Empire re installation that was to begin in 3 days. I asked her what time the installation team would arrive Monday March 11? How many installers would be on the job? She called me back asking me “did you get my email yesterday?” I said “no”. She emailed me Thursday, March 7th at 12:30 pm to inform me that the installation date was changed to March 18.

The installers were really late and that was the only thing that kinda upset me. I thought they're gonna leave at 6:00 but they didn't leave until almost 9:30 and they were really loud. I had to be at work at 4:00 in the morning. Other than that, the quality of work was pretty good and I'm happy with it. The flooring is nice.

The sales rep made me a better deal than the original deal so that I could go ahead. They checked my credit and I couldn't afford a lot because I'm on Social Security. I originally had hoped to get the luxury vinyl plank on both levels of the townhouse, but it would have been too expensive. He worked with me and we decided just to do the bathroom upstairs and to do the downstairs in luxury vinyl plank. Then, we did carpeting on the staircase, in the two bedrooms, and in the closet.

We got a quote from Empire Today 12 years ago and we had a really horrible experience with the salesman that we decided to go with a different company. This time around, when we needed to replace the carpet again, we got a quote from the same company that we went with the first time and it was extremely high. So I said, "Why don't we try Empire again?" I knew that they were still in business, and my mom used them too. The professionalism and the customer service was really good this time around.

I had Empire do my first house and they did a great job in a timely manner. And the product was top quality for the lesser price. I went with them again and when their rep came to the house, he brought samples. He was really good and very informative. He helped us make some decisions and he really worked with us to keep our purchase within our budget. For the installation, the guys came in early. We had the stairs and it was a big job. But they got that done, including three bedrooms and a hallway, in one day. The job was done really good. Also, we forgot to measure a little area and they did it for us right away with no problem.

We had carpet installed by Empire Today. It was my third time. The cost was higher than expected. But the quality appeared to be good.

They installed a bedroom carpeting and it exceeded our expectations. The installation went extremely well and we're very pleased with the service.