Empire Today Reviews

I had carpet installed on my stairs by Empire Today. The installation went well, and they were really good, and the quality of the carpet was very nice.

Empire Today did my steps and I wanted them to do the entryway. They said that they don’t make money from doing that. The job was $500, and I wanted them to finish the job. I reached out to them and they said they would get back with me and you can tell they’re not interested. I don’t want to do more jobs with them if they drop me like that. There was a lot of back and forth with the pricing, too, and then finally I okayed it. So, that price was good, but the initial one was crazy.

We use Emprie Today all the time. We use them to put flooring for houses that we buy, flip, and sell. They do great quality work. We would highly recommend them.

I got several estimates, and Empire was just by far the cheapest. We're a hotel. And we had a hold-up on our end that we have not been able to contract the service. The sales rep was great. He believed his price was going to be the best but that they would work with us if there was something that we felt they could do to lower the price.

I had used Empire Today before, so it was just easy to go with them. I had carpet installed throughout the whole house and it was all good. The installation, the quality of the carpet and everything else was fine.

Flooring representative - Joe ** is extremely knowledgeable, professional, and customer oriented. As a General Contractor we prefer utilizing Empire products and installation labor. Warehouse staff is well organized and easy to deal with during material pick ups. We overall happy with the experience that Empire Flooring offers and look forward to continue to work together.

Your installers are great: they were honest about problems they encountered (like an uneven floor), careful with the job itself, and great at cleaning up after the job. I score the INSTALLERS 10. Your phone system and customer service are subpar. The order was transmitted inaccurately; the details of the order (materials, color - the variety and quality of the choices I was offered) were low quality or shockingly limited. The job deadlines were missed several times: the order that was finally completed today (3/12/2025) was begun three months ago (December 2024). I WILL NOT use Empire again.

No response, we LVP installed a year and a half ago, first installers sucked, your representative came out and said yep terrible so they redid the living room and hallway, so I called to them come out to check out the kitchen area because it was by the first installers also, they cut corners pieces rising, but your company wants 150.00 to check it, because it's out of warranty so who's to say we have to charge for a new floor, so my friends and family will know what happened.

Do not use this company! We purchased a higher level carpet and this is what it looks like. It took me two months to get a response, only for them to say that they are not going fix their poor install job. Even went as far to say that I would need to pay to have them stretch and fix. If I’m having to pay to fix their install, I’m certainly not going to re-hire the same team who created the issue in the first place.

Very competitive pricing, good selection, sales person was very patient as we took carpet and LVP samples from room to room to see how they look in different areas and lighting. Communication was thorough, and text and email notification of stages and departure/arrival were awesome. It included moving a few heavy pieces of furniture and putting back. The warranty and support plan and getting the better quality carpet pad was worth it. Installers did great with the tricky angles and quarter round placement.

Horrible service... On initial install damaged my baseboards ripping out old floor. After installation there were 3 spots that came up... Took endless calls for them to fix it... Still didn't fix it properly and came up again.... Again endless calls to get them out.. Still couldn't fix it right... Been trying for 2 months to get them to fix it again.

Whole house to be done in 1 day, took 6 weeks and still fighting about price. No communication within company. Promised to do December 20th, did a few rooms, didn’t have enough to finish bedroom. Bathrooms scheduled 5 days later. Came to finish bedroom, still short on product came again after Xmas. House was a mess so no Xmas here. Had to keep moving furniture for workers they told me. Kept bringing wrong trim. Came again another day. Bathroom installed, did it wrong, had to rip up and redo. Constantly uprooting my schedule, stress, etc. warrant I was lied to so I had to fight to cancel it. I’m in late 60s and not happy trying to move heavy furniture. They told me a big project and took longer. I didn’t hire the third party workers, 3 of them. Should have had more workers and lied about the one day install.

Updated on 03/02/2025: I appreciated the quick reply and what seemed to be a genuine concern of the situation saying they believe in second chances and would I give them (Empire Carpet) "another shot". So I thought that things happen and I will gladly give this another shot. They provided contact info including a customer service email to reach them and I sent a lengthy email summarizing the experience and providing to them the exact measurements and things like the carpet quality I am seeking a couple of color options and that if we agree on the terms I would hire them right then and there and provide a deposit.

Empire Today uses bait and switch tactics. The flooring product the sales person shows you is not what you get. Empire creates phony names for its products so you can't compare prices and see how absurdly high their prices are. The sales contract is structured so that by the time you find out you have been scammed it is too late. At Empire you pay 33% more than retail for the flooring you get. I made the mistake of believing they were a reputable company because they have been around for a while and their advertisements.

Horrible experience and still trying to get my $792.30 refund. Carpet was supposed to be installed on 1/20/25 and received a call on 1/17/25 stating someone would be at my home on 1/20/25, not to install but to measure and confirm carpet choice, (which had been done on 1/11/25, by salesperson). Then two weeks after would install. I told them I cancel my order and then only then did I learn about a cancellation fee which is half of my original order which was $792.30! I have been fighting with them ever since! They are lying about the refund, rude, obnoxious, nasty customer service people! I would NEVER purchase anything from Empire and would warn all consumers to do your due diligence before buying anything from them!!!!

I first scheduled a consultation with one of your sales representatives, Thomas **, on November 4, 2024. Mr. ** was professional, knowledgeable, and worked within our budget. During this consultation, he took measurements, took a look under the carpeting, and provided us with a total estimate of $6,426. He did mention that, due to the inability to inspect the area beneath the carpet fully, additional costs might arise for particle board replacement, which he estimated would be around $200. This was acceptable to us, and we proceeded with the next steps, including applying for financing and scheduling the installation for November 18, 2024.

I saw Empire Today had a deal going on, so I went straight to them and they did a great job with installation. We had trouble with them coming in ‘cause we have dogs, but it didn't affect any timing. They came in, did their job and didn't make any messes for us to clean up. They did the basement and the hallway perfectly. I liked it all.

I recently had carpeting installed by Empire Today in my living room, hallway, and down the stairs. The sales rep from Empire was very informative and helpful in explaining the different products available. The installation was completed the next day, and the team was punctual and professional. They moved a few pieces of furniture, removed the old carpet, and installed the new one efficiently. I'm very satisfied with the service, rating it a 5 out of 5. The carpet is very nice, and I would recommend Empire to friends and family for their excellent professionalism and quality work.

I decided to use Empire Today primarily because the salesperson offered a good price, and I believed the flooring quality would be satisfactory. However, I was very unhappy with the vendor who performed the job due to their unprofessional behavior and poor communication. They did not adequately explain the installation process, and I wasn't informed about the need for quarter-round boards throughout my house, which I find displeasing.

Empire Today did carpeting in my home - two bedrooms, a hallway, and stairs. The customer service was great. The guys were thorough, got the job done and cleaned up all their mess. They were great, courteous gentlemen. We love our new carpet. I was thoroughly pleased and would use Empire again.

I had a fantastic experience with Empire Today when they installed laminate flooring in our basement. We considered a few other brands, but we've had positive experiences with Empire in the past. Back in 2004 or 2005, they did our living room and dining room carpet when we were living close to Washington DC, and we were extremely satisfied then as well.

I recently had Empire Today install carpet in all three bedrooms of my home and it was a great experience. The sales rep who came out was very professional and kind, ensuring a smooth process from start to finish.

I had a very positive experience with Empire Today. I had carpets installed in two rooms, and everything turned out great. I chose Empire Today because the contractor I was working with had previous experience with them and recommended their services. The installation process was efficient, and I couldn't be happier with the final results.

I recently had carpet installed by Empire Today for the entire upstairs and staircase of my home. Prior to choosing Empire, I did consider other companies, but ultimately, Empire offered the best combination of cost, quality, and timeliness. It also helped that I had a positive previous experience with them.

I had Empire Today Flooring install blue carpets in my living room, dining room, and stairway. My best friend Carl ** recommended them; he had already had his carpets installed by them, so I felt confident in choosing Empire. I was thrilled with the options they provided, and I absolutely loved the selections. While Carl's installation experience was fantastic, mine was less smooth due to an issue with the installer. The installer refused to move certain items, which was frustrating as I expected a full-service installation. We even had to call Empire while the installer was still here to resolve this. Despite this hiccup, once completed, the quality of the work was impressive, and my carpet looks fantastic—everyone who sees it loves it.

I had vinyl plank flooring installed by Empire Today. I chose them primarily because of their timing, which was crucial for my needs. The flooring has met my expectations so far, and I'm pleased with the overall experience. While I opted to keep my feedback anonymous when shared, I can confidently say I am satisfied with the quality of the finished product, their sales and marketing process, and the price I paid for the project.

My experience with Empire Today was far from satisfactory. I had initially wanted new flooring in my house and selected carpet, but the service I received was appalling. When the crew came to remove the old carpet, which smelled terrible, they simply left it in my yard, refusing to haul it away as promised in the contract. They claimed it smelled too bad, which was ironic since I had endured it for three weeks! The salesman mentioned a $50 refund due to this oversight, but I never received anything.

I recently had carpet installed in my home by Empire Today and overall, the experience has been positive. The installation was quick, taking only one day to complete my bedroom and a closet. The carpet quality itself is excellent. However, I was slightly frustrated when I had to remind the installer to avoid walking on my brand-new carpet without protective shoe coverings.

I recently had flooring installed by Empire Today, which included carpeting and vinyl tile. Initially, I called them to request a quote. They promptly came over, measured the place, and gave me an estimate. Their approach was straightforward and honest.

I recently had carpet installed by Empire Today, and they did an excellent job. The new flooring has perfectly met our expectations, and I would definitely recommend Empire Today. The sales and marketing process was smooth, and the price we paid was very reasonable. Overall, we love the carpet we received, making our entire experience worth a solid 5 out of 5 star rating.

I recently had an experience with Empire Today for carpet installation on two stairways in my home. I considered other companies briefly but chose Empire due to their transparency and swift scheduling process. Their sales representative was professional and provided several options after understanding what I was looking for.

I first heard about Empire Today through their online ads and infomercials on TV, and I decided to give them a try. My purchasing experience was great, particularly with the carpet I bought. The installation was awesome—neat and tidy, with the team cleaning up after themselves, which I appreciated. The quality of the product is good, and I liked the variety of flooring options available. They sent someone to my home with samples, which allowed me to see and touch the products, not just view them online. Overall, it was a positive experience.

I recently had luxury vinyl plank installed in my kitchen and vinyl in two of my small bathrooms by Empire Today. My experience with them has been positive since they were professional and responsive. The reason I chose Empire Today again was due to a successful previous installation they did for us around 8 or 10 years ago. They were quick to schedule the installation, coming out within 24 to 48 hours, and I didn’t have to call them back for any repairs.

We wanted to match the flooring already present in parts of the house when we moved in and Empire Today was the only place offering the same flooring style we needed. The installation team was efficient and cleaned up thoroughly. I would rate my experience a 4 out of 5, as I was quite satisfied with the entire process.

We had previously used Empire Today's services for carpet installation in our old house, and the experience was positive in terms of price and service. When my daughter's home faced an issue with a leaking dishwasher, we decided to go with Empire Today again. Their representative, Michael, was prompt in visiting and taking measurements. However, we had to wait for insurance approvals before proceeding.

I had a frustrating experience with Empire Today. I had vinyl planks installed in three areas of my home: the dining room, kitchen, and breakfast area. Initially, Empire was supposed to remove the existing ceramic tile before installing the new flooring. However, I later discovered that they skipped the demolition process and simply laid the planks on top of the existing tile. This poor installation led to issues, as evidenced when one of the planks popped up.

My experience with Empire Today was for my mom's residence in Maryland where we had wood flooring installed in her bathroom, and carpeted the entire upstairs including the living room, dining room, three bedrooms, and hallway. I had used Empire Today in the past when I lived in the region, so I decided to go with them for my mom's place as well.

I recently had Empire Today install vinyl flooring that looks like tile in my home. The initial purchase process was quite frustrating. We visited their Mays Landing location to review samples and brought some home. However, it turned out the samples wouldn't work due to our uneven flooring. We ended up returning those and getting different ones that were eventually installed. The sales process left much to be desired. I financed with Avalon Flooring but was upset to find a charge hit my account one or two weeks before delivery, which was not disclosed upfront. This affected the first year of no financing charges, making it less beneficial than initially promised. Additionally, I was not informed that subcontractors would handle the installation, as I believed Empire Today had their own team.

I recently had carpet installed by Empire Today, and I must say, the experience was quite good. The quality of the carpet met my expectations, and I would describe it as satisfactory. If a friend or family member were to ask, I would tell them my experience with Empire Today was positive.

If you need something, you have to call Empire Today. I recently had them install flooring in my kitchen, and I couldn't be happier. The sales representative was professional and efficient, ensuring everything was done on time. The quality of the installation was excellent, and they left the area spotless. I absolutely love the new flooring; it fits perfectly and looks beautiful.

I recently had carpet installed by Empire Today in my living room and overall, the experience was really positive. I had considered other companies before choosing Empire, and I found that their prices were a bit lower compared to others. The sales representative who visited my home was excellent, taking his time to explain all the pricing, textures, quality options, and warranties available.

I had carpet installed in four rooms by Empire Today and was quite pleased with the quality. I chose Empire Today because I had dealt with them years ago and found their quality and customer service to be excellent back then, and it remains the same now. If a friend asked about my experience, I would definitely recommend Empire Today based on my satisfaction with both the product and the service.

I recently had flooring installed by Empire Today and the experience was quite positive. I decided to go with Empire after considering other companies, mainly because, although the quality from others was a bit higher, Empire was much more affordable.

I recently had a visit from a representative of Empire today to get an estimate for carpet installation. The salesman was new but very personable and friendly. However, I was surprised by the high-pressure sales tactic that required me to make a purchase decision on the spot. This approach was unlike other companies I've worked with, where estimates are valid for a period, like 30 to 90 days, allowing me to decide at my own pace.

I strongly urge anyone considering Empire Today for their flooring needs to think twice. My experience has been nothing short of a nightmare. I purchased LVP flooring from Empire Today after Bernard, their incompetent and seemingly untrained sales rep assured me that my cabinets could be installed on top of the flooring. However, the day before installation, I was told the exact opposite—that the cabinets needed to be installed first. Despite the inconvenience, I arranged for my cabinets to be installed.

I recently had wall-to-wall carpeting installed by Empire Today, and I am thoroughly impressed. They offered a competitive estimate at a reasonable price, which initially attracted me to their services. The installation team worked efficiently, completing the job within a few hours, from 9 am to noon, and the quality of their work was excellent.

Empire Today installed vinyl floors in my home in the Fall of 2023. The floors were poorly and unevenly installed and moisture comes through them despite no leaks coming from outside the house. Instead have spent all of 2024 trying to get Empire to come back and fix them. Instead, they state it is not their problem. This company is a complete scam. All sales, no service!!!

Overall, customer service was good. However, the quality of installation was subpar -- I sent in pictures of the flooring where there were gaps. Additionally, only part of the floor 1/4 round trim was caulked. I'm still waiting to hear back from AVMCSMidAtlantic@empire-today.com regarding my email. The team that was sent for installation was great on communication, very informative on the job they were going to complete. Completed the job within the timeframe they mentioned.

Buyer Beware. This is a dishonest company that is selling an inferior product. I paid $7,500 for carpeting that doesn't match the sample that I picked out. The installers were awful. They left a huge mess of carpet fibers all over my lawn, put heavy furniture back in the wrong places, walked on my new carpet with wet boots, and there are seams in the middle of rooms and the hallway. It looks like they used remnants instead of room size carpet rolls. Empire's customer service is awful. I have left dozens of messages and nobody calls me back. I bought the protection plan, which is useless since it is nearly impossible to communicate with a supervisor who could actually approve service. Do not use Empire Today, they are the worst.

Empire pulled out all the carpet in 3 rooms and installed laminate flooring. They were efficient, thorough, and experienced. The supervisor even helped. They cleaned up after installing the floor. The crew was very nice. I really like the floor. This was a great experience. It could not have been any easier.

I'm clueless, did I receive my 40% off of my total price of the carpet and flooring. I gave the salesman my 40% off coupon. Every aspect of my project performed by Empire Today was outstanding. I just want to clarify my discount was applied. Thank You! I would use Empire in the future, and also recommend Empire to other.

On Nov 16 I had installation and could not communicate with installers... Spoke little English. Found some glue coming up from seams and what appeared to be a bad seam/flaw and needed someone to come to inspect it. Did not realize the same crew that installed came to attempt to fix the problem but once again could not communicate to them and although they removed them I am unhappy with the flaw/seam and need someone that I can communicate with about this issue and resolve it. Waiting for customer service to call me back. This install took place Nov. 16 and I want the problem, resolved NOW since I am having new tenants moving in shortly.

Empire is horrible - think twice before hiring this company. I hired Empire for flooring on the downstairs of my home. The sales rep, Bob ** came out to my house. Did all the measurements. Examined all the furniture that I had in the three rooms that were going to be floored, including a propane heating stove on the first floor. The total cost of the job was $6300. I paid half of that for the deposit and the Installers came out in mid-December to do the work. The crew that arrived consisted of three men only. One barely spoke English. They did a horrible job. The job took two days to complete - on the first day we went out to dinner at 5 PM, the installers were still working. When we returned home at about 9 PM we found the front door opened, food left on the floor, open bottles of soda and the place was a mess. The next morning, a different crew arrived. I asked where the original crew was and the guy said they could not make it.

We have used Empire before and loved them! This time we did a new laminate flooring and baseboards. Everything came out perfectly! The sales team was thorough and answered all my questions, the installation team was quick, efficient, and went above and beyond. We have more projects coming up and hope we get the same team!

Empire is a excellent company. Very professional, well trained, punctual? I will recommend them to anyone. And I would definitely be back for more flooring. Empire has a great selection of all. Types of flooring, as well as very knowledgeable about all types. Prices are excellent. May have financial plans that will help you. If you cannot just outright pay for it or you don't want to just outright pay for it.

We had our carpet put in 5/2023. Started to pull and flatten. Looked old very quickly. The padding was making a crunching noise. They replaced the carpet in 2/2024 after having to fight and argue about it. It’s back doing the same thing again. They didn’t replace the padding and now everywhere you walk you can hear it. It’s infuriating that we spent $2,300 for a large living room on carpet made to be durable to pets and it can’t even make it a year. Never again. Their products are garbage. Also giving a BBB rating.

My sister hired them for our house. When you call for the first time to schedule an appointment, someone will answer the call, and they will show up to give you an estimate. You have to pay in advance, and you have three days to cancel. The sales person that shows up does not have a clue on the install, they will call an installer when you have a question, then tell you what you want to hear, even lying about how your floor will be installed.

The WORST company ever!! They take your signature from signing a credit card receipt and apply it to a contract that has all boxes checked they want. That is totally illegal! I was not shown, told about, given, and certainly did not sign a contract. But this is not even a contract issue. We had carpet installed in a vacant apt. After it was installed we found out the closet doors no longer fit and the front door would only open if you pushed really hard about half way! The installer told me to just cut the doors! I told him that was not and option! I was working in another apartment while it was being installed and he could have come to me and told me there was a problem but he waited until completely finished and basically said it wasn’t his problem.

I had the more expensive hardwood flooring installed, not the artificial one, so it was a lot of money. It's solid compared to the hardwood floors in the house which are wobbly. This is completely stable. I was very pleased with the team from Empire Today. The guys were extremely efficient and fast and paid attention to each detail. They were polite and nice people. They did a good job and I could not have been more pleased with them. I’ve never seen anybody work so efficiently in the way they moved the furniture and how they cleaned up. They have to leave the material in front of the house. They even cleaned up the leaves of the autumn. They were amazing. However, while departing, they asked me to note that since there's always a small difference in height between the existing hardwood floor and where they put the new ones, they have this little ledge that they put in. When they put the new ledge, the door did not close.

The last project we did with Empire Today was the three bedrooms for the kids upstairs. They had previously done the work before and they were the only one that had the matching hardwood so, we just went back to them. The quality of work was okay, but there was something wrong with the project before. We have a strip that keeps coming up and they came back out and fixed it once but it's still not fixed. I wouldn't say I was 100% satisfied because the little strip still bothers me.

Empire Today was the cheapest one. I had some carpeting in my living room and linoleum in the kitchen area. They were good.

Empire Today is good. They installed laminate in two rooms. I'm happy with it. I had a little problem because the floors were peeling, but they took care of it. The floor was a little unleveled, and they knew it. I had to take two days off so they could come and fix this, and I was not compensated for that. I lost money that day. Empire could make sure that they measure right and check the floors right. People don't wanna go through what I went through. They rectified the situation, but it's the inconvenience that I lost two days of work.

We have a relationship with Empire that's ongoing and they follow what we need to do. We're a water restoration company and we use them for everything.

My first experience with Empire was horrible. The rep that first came to show me options was delightful and very helpful and she did her measurements. But when it came to the appointment time and when the installers were supposed to come, they were late for almost two hours. Then, when they did finally come, one of them ripped up my old carpet and then said that they don't have enough carpet. I asked him if he did not notice that they didn't have enough carpet when he ripped up my carpet. I have a two-year-old and a three-year-old and underneath the carpet, there are staples or something and I don't want them to step on them. He ripped up the carpet and left everything else uncovered.

We've been return customers of Empire Today for a couple of rooms and recently, we had engineered hardwood floors installed in a spare bedroom. One guy did the whole floor and his name was Lucas. The communication from his pre-arrival, to letting me know when he was going to arrive, to the install, and to the clean-up, was flawless. There wasn't anything that stuck out to me that I was concerned with when he left. It really was fantastic and the quality of the flooring is outstanding. I did not know that engineered hardwood floors was even an option. From the optics of the look and the feel when you walk on it, it's a little bit thinner than normal hardwood floors. It's a half-inch versus three quarters of an inch, but it really is perfect for us for a spare bedroom. And the color meshed pretty good with the hardwood floors that we have in the main living area.

I had Empire Today install carpet in a home and my experience was okay. However, there were some hiccups. The rep was supposed to charge the full amount, and he didn't, so the install guys didn't wanna start. It ended up taking all day, which was not great. Other than that, the carpet looks good.

We are in an office. The carpets upstairs were redone. It was easy and smooth.

We like Empire. They're easy to deal with. We're an apartment complex so we use them for our apartments. It was very easy to purchase the carpet. The installation was great. It was quick, clean and easy. The installers always finished in a day. They were kind and respectful.

I had carpet installed by Empire Today. I like the convenience and their price. The new flooring has been fine.

The salesman from Empire Today was very helpful when we did the initial installation a little over a year ago. The installers were fantastic and did a great job. They had a big job to do and that went well. The price was alright. They had the color I wanted and the timeframe and that was more important. I was happy to pay what they offered for what I received. The salesman calls me too much though and I don't like that. Empire has done my entire house and every room but they called me six weeks after they left and asked if I wanna get new floors again. That's a bit redundant. They’ve called me five times since then. The floor is only a year old. I appreciate them trying to capture business. I'm a business-getter myself, but I don't agree with doing that.

I've used Empire every time I've gotten carpet. I had carpet installed in the lower level of my home, in the basement. The installation went fine. They came in and everything was cleared out. It was only one TV entertainment set thing that they had to move. They were very professional and did their job. The quality of their work is great. That's why I go back to them. I know what I'm getting.

Empire Today has installed carpet two different times for me. There was one bedroom, then there was a basement stairway. It was a challenge to get all of the pieces together. It was a bound carpet for the bedroom, which there were a couple of installers that came, that did not have the right equipment to do it. Everybody continued to be kind, but still, it took us a couple of tries to get it right. Once we got it figured out, it was good. Everybody was knowledgeable about what they were doing. There was just a miscommunication about what was being done. Other than that, the carpet is good and it's holding up well. I would recommend Empire Today. My experience was good.

The workers were very efficient and professional. They kindly helped move items out of the way and was directly about the business. They answered all my questions and made me feel like they had everything under control. Everything was perfect. When the job was finished, I has a beautiful home.

Last year, we had floors installed by Empire Today on the first floor in my home, and I was very happy with them. Then a girl called me and said that they were offering 50% off carpeting, and I said, “All right. Well, come on over and get the estimate,” and then I went with them. I had carpet installed on my steps and my hallway and then one of my bedrooms. I'm happy with them.

Empire Today seems confident and competent. Their representative was direct and professional. The installation team did a beautiful job. They installed laminate. I love it. It looks amazing. Everything is wonderful. I'm pleased. It was a good experience. I would use them again.

When Richard came out, he was able to answer all my questions. He was a good salesman. I had Empire Today to do a carpet for me and it’s good quality for the price and for what we chose. We have a lot of compliments from the surrounding guests that was there to see it and talked about how nice it looks. It got a little tricky with the installation because the installers were not conscious of time. But I was able to call Richard and he was able to handle those things when that time came. So, for the most part, that was the only negative thing about it. Overall, I was satisfied.

I did an appointment online with Empire Today, and somebody called within an hour and scheduled an appointment. I have an email confirming it for Monday, November the 4th at 9 o'clock in the morning. They never showed and I didn't hear from them again. So, we went with somebody else.

I had two crews for the installation of my Empire flooring. One did carpet in three bedrooms and stairs, and then the other crew did luxury vinyl plank in the basement and the master. And those guys are 110%. They did a phenomenal job. Everything went perfectly the way it should've gone.

I did the floors in my whole house through Empire Today. I had installments in two different times, six months apart, because I didn't have all the money to do the entire house. My first salesman was great. The second salesman wasn't as great. I thought he was, and then a couple of things weren't down on the contract correctly. So, I didn't get exactly what I wanted but the floor looks great.

Over the past couple of years, we've had multiple products installed by Empire Today. I'm a contractor and we subcontracted to the company for multiple customers. My experience has been very good. I'm very happy with their pricing. Their website is user-friendly, and they do a great job with their sales and marketing. I work with their regional sales manager, Ryan, and he has been nothing short of fantastic to work with. He was responsive and great with the customers. I feel very comfortable sending him into my customers’ homes. He speaks with knowledge and gets the estimates knocked out in a very timely fashion. It always takes within just a couple weeks to get things installed. I would tell others to do business with them. I would immediately share their contact information and encourage anybody to work with them.

Larry and his team couldn’t have been more cordial and thorough explaining how the flooring will be completed. They worked continuously all morning and made sure everything was cleaned up and items put back in place. They did a terrific job!! They kept the dust to a minimum and reviewed how to take care of the flooring.

We would recommend Empire Today and would use them again. We have used them several times over the years. Most recently, to replace some carpet in the steps and in the upstairs hallway. The quality is good. We installed the same thing in another part of the house. It's what we expected. We estimated what the cost would be before the person came out and it was what we thought it would be.

Empire Today's estimate was great, and I went with it. Also, they were speedy. They installed our carpet.

I like that they communicate updates via email. They're very good at hitting the days that they say they're gonna be there also. However, they do not use our system, which is required for all of our vendors. But it's somebody above me that's working with them to get used to uploading the system. They upload photos and I've seen a few work orders where they have uploaded photos. But sometimes I've gotta reach out, chase people down, to get photos. But the quality is there for the most part.

I’ve gotten my flooring from Empire Today in the past 30 years. This time, I got vinyl. I'm waiting for someone to call me concerning the floors for my warranty. It seemed like they were coming up a little bit in the master bedroom. They were not popping up. but you feel it loosening up. It could be the house shifting but I still want them to come out and check it out. I thought the warranty was out and had I known better, I would not have waited that long. The flooring downstairs could have been installed better. But I still love Empire. The first time I got carpet, I didn’t know better back then. When the other people came to do the upstairs flooring, they went underneath the radiators. The other installers told me their hands couldn’t fit. But they were here to do a job and they should have gotten someone with smaller hands. Other than the two glitches, I've never had a problem with Empire.

Empire Today did carpeting in one room. The product has high quality. I had the same salesperson from a past experience with them, and I like the quick estimate and appointment.

Empire Today was affordable and their product looked like it was quality flooring. I bought the LVP and the rep who helped me was very informative, nice, and professional. The installation was good and it is a high-quality floor. But when I bought my floors, I had to put down a 50% deposit, which doesn't make sense. As long as I pay before the installation, I shouldn't have to put a deposit in.

I've been working in this industry for about three years now. They've gone through several sales reps. The gentleman I work with now, John, he's actually local here. The other two reps that I dealt with, they weren't even in this area. So, when he took over, and he was actually local in this area, he came out and introduced himself. We kind of spoke, went over some of the needs and requirements and expectations that we want. And so, that's how that relationship kind of formed. So we try to get ourselves on the same page and it worked out, so far.

I was guaranteed over and over that they have plenty of our carpet choice in stock. Available next day. I couldn't count how many times I was told that. So I called about a week out from when we wanted installation, picked a date, paid the deposit, got everything ready to go. All of our employees vacated their offices, moving computers, desks, files, etc. for Rich to give me a call at 3pm the day before delivery to tell me they didn't have the carpet, and they had no idea when they would get it. I wasn't available, he didn't leave a message, he didn't try to contact me in any other way. Just hey let Lauren know that I called, which I assumed was a confirmation call. I called in the morning to see where the crew was, and imagine my surprise that there's no carpet. No crew. UNBELIEVABLE. I will NEVER call your company again, and I would make sure to go out of my way to tell others the same.

Someone from Empire was supposed to come by our office, Prince George's Soil Conservation District, on Thursday, November 21, 2024 to go over floor samples and give us a quote. No one showed up and we didn't even get a call. The other carpet company had no issues with showing up and is eager for our business.

We had an appointment to have Empire come out install carpet and laminate flooring. I decided to go with empire because 40 years ago my neighborhood carpet by Empire and it was beautiful and it was done. The installation was absolutely fantastic. I made a grave grave mistake. I contacted the Better Business Bureau and General attorney I have to seek a lawyer. I don’t live in a home but we have a beautiful mobile home that my husband bought us back in 2007 and it’s beautiful with.

Empire claims they have trained, certified technicians. They do not. First crew to show up couldn't do 60% of the installation because they didn't know how to lay the grouted tile. Salesman royally screwed up the work order and they were unprepared for what they were supposed to do. 5 men on the crew and only one spoke broken English. Told me he needs a good review so he can get more work through Empire. I'm guessing they have no actual trained technicians and just contract out to the lowest bidder while charging you top dollar for installation. Probably why they strongly suggest hiding your valuables while the crew is there (which I thought was odd well before the crew showed up).

Service mgr Scott reached out to me later this day & did exactly what needed to be done to restore my faith in Empire. All the folks I interacted with have been pleasant and helpful so I'm not sure where the previous breakdown in communication occurred. Nonetheless, this was made right & the carpet has now been replaced. Installers worked diligently and completed in 1 day, cleaned up afterwards - a much better experience than the initial install.

I ordered new carpeting for my entire house, and I bought the best padding and carpeting that was available from Empire. I had three separate install dates; because, I was recarpeting the entire house. The first install went well, it was all done correctly. The second install they had a bunch of problems getting everything ordered right and installing the correct people to put my carpeting in so they gave me another discount maybe that's why the second carpet that installed was the incorrect carpeting. It was only half as thick as the carpeting I originally ordered.

We had carpet installed in 2018 and at the beginning it looked good but not too long it starts to roll up in every room. It's supposed to be high quality carpet so I'm thinking it's probably due to how it was installed and likely not enough slack was taken out. I reached out to the company a while ago and nothing so I figured I'd post my finding here. We almost didn't go with them because the sales guy was rude to my wife but the manager convinced us to go with them. Here's some pictures of the rolls which is in every room and hallway.

I've used Empire before twice and been very satisfied. This time we are experiencing major difficulties with their business office. We live in a condo and Empire knows this means they need to submit a COI before they can install. Salesman assured us this would be dealt with and spoke with our condo manager himself. Day of installation -- no COI, salesperson not reachable.

Empire Today has done a part of their work. The rest of it hasn't been completed as of yet but it's not their fault. I have some construction that's gonna be happening here in the house and Empire Today is not gonna be completing the flooring until after that construction is done. They're waiting for me to give them the go-ahead. I'm sorry the price isn't better, but it is what it is. I had also called the saleslady that came here, but suddenly, her phone number was not good anymore so I was going to some other people that didn't speak English and didn't know anything.

**Warning: Do Not Use Empire Today – You'll Regret It Every Minute!** My experience with Empire Today has been nothing short of a nightmare, and I feel compelled to share my story to help others avoid the same fate. From the moment I placed my order, the red flags began to wave, and I quickly realized that I had made a grave mistake.

We had a nice time picking out flooring with pine from Empire. Juan and his team installed the flooring!! It Looks absolutely beautiful and I would highly recommend Empire flooring to anybody. They made it easy.

I had my living room floor and my stairs installed by Empire Today. The new flooring is excellent. Makes my house look nice. Their customer service was good, too.

I have new vinyl planking installed by Empire Today and it has met my expectations. Carlos, the installer, did a wonderful job. He was very kind and considerate. I have disabilities and he made sure that there was no way that I would trip on anything that was elevated, which was the problem with the previous flooring that I had. There were some high spots in it.

The sales rep had several different styles on hand that we had to choose from, and it was very helpful. We got the 6 x 4 strips that clip together for the flooring for two bedrooms, and installation went like clockwork. It was five people in six hours, and the gentlemen were very good. They were in and out. The quality of the work was very good too.

When we got the flooring and we did the financing, Empire Today told us that it was 12 months without interest. But I was never told that I was supposed to make some sort of payment every month, which wouldn't have been a problem. The rep said to us to just pay it off when we sell our townhouse, which we still haven't done. So they have to be a little clearer. When I got a bill with a charge on it, I called Empire and they were very nice. They took it off because I explained that I was never told that I had to make a minimum payment. Other than that, everything was fine. The flooring looks very nice and Empire was very easy to work with.

I had gotten quotes from other local installers and local people who had installed in our friends’ places and we were going to go ahead with the lowest one, where we had the reference and it seemed like they had done a good job at our friend's place. But I had already called Empire also to get an estimate and the salesperson came in before we went with the other vendor. He gave us a better deal and offered to beat the other quotes that were given so we ended up hiring Empire Today. But when the installer came, even when we called the manager, they did not honor the quote. We had to pay $3,000 extra on top of that. The installers had already removed our carpet and flooring so if we had not hired them, then we would have to wait and get another one and it would have been a mess. Thankfully, we had that much money. For people who don't have it, it's gonna be a real pain.

I’m very disappointed with the way Empire has treated me through the whole process. I was scheduled to get my kitchen floor done and Empire did not show up and I had to reschedule and they did not show up for the reschedule. Now I have to reschedule for another day and miss another day's pay and Empire does not compensate or anything. They just say that they’re sorry. This is poor business for a company that’s been in business for so long, I would never use Empire Flooring again and I hope this doesn’t happen to anybody else that uses Empire Flooring.

A long time ago, I had Empire install carpet in one room. They had the best deal and they did a good job. The carpet was nice too. I'd recommend Empire to anyone else.

Empire Today came to my house and did a presentation. I ended up purchasing vinyl flooring which was installed in 700 square feet room. The installation went smoothly. I had a lot of questions answered and certain things were taken care of. The installation was done in one day. They came here at 8:00 in the morning and they finished at about 5:00. They cleaned up behind themselves and they let me know what they were doing. I'm satisfied with the quality of my new flooring and I would tell my friends that they should take a look at Empire.

DO NOT USE THIS COMPANY!!! Once they put their floors down and get your $ they have nothing to do with their customers. They put down damaged flooring we have been back and forth with them for months. Samantha ** is the worst to work with. She lies and does not do anything to help but put you off and Rachel ** doesn’t return your calls! They send people out. No one has the same story. They give you the run around. We have paid for a plumber to prove there was no water damage. Now have a certified flooring contractor to come out and contact the TV station here in Charlotte and then my attorney! Please Please in your best interest run from these people!!! I have pictures to prove and they still do not want to right their wrong!!!! Worst customer service.

Sales Consultant Review of Mark ** (No personal relationship): I recently had the pleasure of working with Mark ** from EmpireToday on the installation of my engineered hardwood flooring to replace the carpet on the stairs and upstairs hallway in my home. Although there were hiccups with the installation team, at no fault of the Sales Consultant’s, I wanted to take a moment to share my exceptional experience. From the very beginning, Mark demonstrated professionalism, expertise, and a genuine commitment to my customer satisfaction.

I got my carpet a few months back, and it's in three bedrooms. Every time I change my carpet, I go with Empire ‘cause it always turns out good. It's quality stuff for a reasonable amount of money.

I manage rental properties and called Empire for a quote, but got hung up on as soon as I told them I was not the homeowner. Rude customer service. I am thankful they showed their true colors before it was too late. Hell NO, I will NOT be hiring Empire to install carpet in three 21 unit apartment buildings.

The sales rep was friendly but I wish he would have brought more samples of potential products I could have had put in the kitchen. At first, he quoted me a price that seemed pretty high. Then he called his boss and had him on speaker phone the whole time, which made me think it was preplanned. Why would you put a call with your boss on speaker, not knowing what he was gonna say unless it wasn't prearranged? Then he quoted a lower price to make me think I was getting a great deal.

When the installers got ready to lay the carpet in the basement, the wiring for my internet was pinned down and they pulled it up. But they didn't staple it back down. They never fixed it because they said they didn't do it. But it wasn't like that before they came. I didn't like what they did about the wiring but they did a good job in laying the carpet. When they did the carpet upstairs in my bedrooms, I had a real big problem with the person who came out to give me the estimate. The installers came at 12:00, but they didn't get started on the job until 2:30 because the person who came out to tell me about the job ended up telling me he had a lot of other customers and he didn’t need my business. I paid the money already, but it was something about them not switching it over from Luna to Empire, and they had 10 days to do that.

Empire flooring gave me an estimate and promised me they could easily match my hallway flooring for rooms attached. I paid them a down payment of $3000. When they showed up to do the job, they had no flooring that was even close to matching and then wouldn’t return my down payment of $3000. Scammed!!!! They could not do the work until three days after I signed the contract, which then made the down payment return void. So they kept the money without doing any work or product?

We just bought a house and it had god-awful red shag carpeting, which had to go. My sister-in-law recommended Empire Today so we called and everything was wonderful. We considered other companies but Empire's price was lower and the whole entire process was better. On installation day, they came over to the house and moved everything that needed to be moved, which was everything. They took out the red shag carpet, laid the new flooring down, and put everything back. They were done in a day and that, to me, was unbelievable. And the new flooring is beautiful. I'd tell others to not waste their time with other people and go straight to Empire Today.

I had carpet replacement in a guest bedroom and the closet with Empire Today. I went to the store and looked at samples then I requested someone to come and do an estimate for me. It was more convenient and affordable. When the sales rep came to my house, he had everything. He was showing me the different options that I had. Two people came for the installation and did it for two hours. The work they did looks nice.

If someone's gonna get carpeting, online is the easiest way to do it. Empire Today's presentation was really good too. The sales rep had plenty of samples and went over everything in detail. I had carpeting installed in two rooms and it took one day. It didn't start off very well ‘cause the installers didn't know which carpet I ordered, and they may have installed the wrong one. I couldn't remember if the carpet was the one that I chose or not, and I looked forever for the paper for the carpet I ordered, but I couldn't find it. The installers should have known off the bat what carpet I ordered. I was assuming that the carpet would come here already marked, but the installers had to have me come out in the truck to pick it out, which I thought was not very good. They had carpet back there wrapped up with different names on it, some that I went over with them. One installer also spoke hardly any English.

The sales rep was very friendly and nice. I'd give him a 10. I had laminate installed in the den, and installation was good too. Empire Today was supposed to come and remove the tiles underneath, but they didn't because it would have been a mess. The tiles underneath were the mosaic ones wherein they break up pieces of tiles and put grout over it. They said it would've been too big of a job to do and couldn't do it, so they just put the laminate flooring over it. We had sticky back tiles on over it and they took that up. The job came out really nice, and I love it. It's level, and my favorite is it looks really good. I told all my friends it's beautiful and showed them pictures.

Empire installed our waterproof laminate. We liked their rating and the longevity in business. I had them come to me and that was very refreshing. The fellow was very informative. He had the product in the car so we could see what we're wanting to buy at the time. It was a straightforward experience. Install was very quick. They got here when they were supposed to get here. They got done a little faster than I thought they would. There was not an issue with anything they did. The trim was excellent. It looks like a new job when they got done.

I bought flooring from Empire Today, and that experience was good. However, they reached out to me recently with this whole spiel about a deal they had. It was a promotion for 50% off flooring and install and they asked me specifically if I wanted the same flooring I just bought. I said, "Yes, of course." They got here for my appointment and the guy said, "That flooring, actually, doesn't fall under the promotion." I said, "We specifically discussed that. You literally walked through the door and confirmed that I wanted that same flooring." It felt like a bait-and-switch. It was a waste of my time, and I didn't appreciate it at all.

Empire Today did a very nice job on the carpeting that I got from them and they were able to get it done quickly. Their price was good and I would hire them again.

We had carpet and like a tile flooring in the kitchen, and then the new LVT in the living room and hall installed by Empire Today. We love the products. The sales experience was very pleasant. The rep was very knowledgeable. All the samples and everything were ready. I was impressed with his knowledge of the product itself. As far as the install, the guys were done in a day. They had to come back the next day and finish some trim work and some of the little closets, but they had 90% of it done in a day, so I was very happy with it.

I love the work that Empire did on the kitchen floor and laundry room. I like the color, too. It's grayish on the floor in the bathrooms and the kitchen and laundry room are black and white. The rep did it in a timely manner and the installers were also very polite.

We wanted to stick with Empire Today and we wanted a certain carpet. We wanted it to last for a long time. That's why we chose Empire. Two guys had the flooring done in four hours.

We had carpet and laminate installed by Empire Today. Someone came and did the presentation to my home. Customer service-wise, it was outstanding. He did a great job. He explained everything. He went over it again if I had questions. He made it very clear. He brought in all the samples, showed me different styles, different samples, used his little bill where he took a picture and could show actually the room with the laminate in it or the carpet color of my choice in it, which I thought was neat. He talked about the timeframe and how it could be done. He did an excellent job.

Our overall experience with Empire Today was as good as one can expect. Their pricing could be a little bit lower, they showed up on time and did the job quickly. It was very smooth.

I booked the appointment online and Empire Today came to me. The salesperson saw the space that I was working in and brought samples for me to choose from. He had a good selection. He was friendly, personable, and explained the product and process well. Also, the installers came on time and completed the job. I had some recommendations, which we ended up adopting. They were courteous and did a good job of cleaning up.

Working with Empire has been my biggest regret. I have never had such terrible customer service especially after spending so much money with them. I got LV flooring done back in 21'. Within that 1st year they was lifting and buckling. They sent people out 2 times with the same answer "I don't know what is causing it" so they would take the flooring out and lay it back down. Well now it is lifting again in that same spot and also in 6 other spots and since it is out of warranty they want to say it is due to the cleaning products I am using.

The product that the Empire salesman swore was "bullet-proof" is awful. The product is buckling from the smallest water spill and around entries, it is pulling at the seams and the most plasticky, sun-glaring ugliness ever. The product that was shown to us, is not what was installed. I have been trying to work with Empire to resolve some of the issues and they have not responded, closed our file, claimed it was all our fault even though we bought an extended warranty. They have sent two installers out to take pictures of the issues, one set of pictures was magically lost and the other was dismissed. Both installers said they can't fix our issues without installing thresholds in our open floor plan first floor.

I have never seen such a horrendous display of service/communication from a company that manages sub contractors. Had to have my contract revised and resent to me 10 times over errors, ridiculous. I had work done it was beyond acceptably delayed (2 weeks to do 2 rooms of a townhouse), no communication. You have to be there when the contractors show up, but never know when they are coming. A new crew came and refused to haul away the old flooring when it was already paid to be removed. It would have been easier if I had just hired someone myself in person. Very horrible service, would never recommend to anyone.

We have used Empire before and we had great service with them. This time, the sales rep came out, and we showed him what we wanted, then he showed us samples. We picked it out and we discussed the padding. It was very good. We had carpeting installed in three of our bedrooms, and it took two hours. Three installers came in, and they were very kind, respectful and generous 'cause it's a brand-new home. They removed the carpeting that was put in 'cause it was not very good, then they installed the new carpeting. It's very good quality, and we also love the color. It was perfect. If anything spills, we can use some soap and water or just water to get it out. All in all, I love Empire Today. They're great, and I have recommended them as well. They did my daughter's house also.

I've used Empire Today twice. A few years ago, we had laminate flooring on the main floor. And a few months ago, we had carpet upstairs. The installation was great both times. The installers were very professional, very nice, and Worked hard. I recommend Empire Today to friends.

They did a good job with the carpet installation and the price was okay.

I had a wonderful experience with Empire Today. I had two rooms of wall-to-wall carpeting done and I commend the gentleman who did the installation. I would recommend Empire to anybody. I'm completely happy with the job and the product.

I used Empire before, and this time, I had the synthetic wood flooring. Installation was very good and efficient, and the quality of the flooring is satisfactory.

I got price quotes from various flooring people and the quote from Empire Today was very competitive. I did a price match and they did it with no problem, which surprised me. I ended up getting Pergostyle and the quality is decent. The installers were very quick and efficient. I've never done that before, so it was a little noisier than I expected. But even after this time, nothing is going up and everything is quite flat. The installers were also really professional and the little stuff they did on the edges of the baseboards were great. But I regret the color choice as it shows every bit of dust on the flooring. So you have to sweep every single day. I had carpet before and everything was hidden. But my wife loves our new flooring and that's all that matters.

Empire Today's salesman was good and he sold me vinyl flooring. Then, the installation job was okay, but they were not clean about it. It was all dust all over the house. Also, I paid double than what I should pay. The price was very unreasonable. They cost me almost $12,000 to put in three floors, but if I bought the best material at the Lowe's or Home Depot stores, it would probably cost me $3,000 or $4,000 for the best materials. It also doesn't warrant the $8,000 to install it.

We had used Empire Today before. We used them again for the kitchen behind the stove. It was a hidden thing until I pulled the stove out and then I saw the incompletion back there. The sales rep was good because he presented it like he should. He didn't try to force me. He just showed me the product. I accepted it and I used it. The install was done nicely and neatly. The guys that were on the job were very friendly. Our new laminate flooring is beautiful. They're easy to clean. My wife made a mistake. She put some kind of a cleaner on a little part of it. So, it's shining and we can't get it off.

We had Empire twice. We had our kitchen floor installed, and I have nothing but praise. The gentleman's who installed was Domini, and he should get a raise if anybody needs a raise. He knows his stuff. The kitchen floor is beautiful. It's excellent. It's impervious like an armored tank. The material is great.

I used Empire Today before. So when I got new carpet, I just called them back. I love my carpeting in my bedroom. However, they didn't do a great job of cleaning up. And now my closet doors don't close all the way. They said, “Have someone fix it and send in the bill.” I didn't do that. But I would still recommend Empire Today.

I did hardwood flooring in the entire downstairs (kitchen, hallway, dining room and living room) with Empire Today, and it was a fantastic experience. The rep brought a bunch of samples. I kept telling him how I wanted it and what I was looking for. He went out to his car, came back and told me he knew exactly what I wanted. The installers were on time and were at the house for two days. They were clean and very helpful. Empire Today is great. Get a price and use them.

Empire Today got here when they were supposed to, did nice work and cleaned up.

I called Empire Today when I wanted to have bathroom floors. A guy came out and I liked what he said. The installation was fast. They did a great job. The flooring looks great. I love it. I'm also gonna have floors put in my bedroom and in the kitchen. But I'm gonna wait until I get the bathroom floors paid off before I do that.

The rep was so nice and helpful. I had to reschedule a couple times, and he made it very easy for us to do that. The installation was quick. The installers came in, helped us move furniture out back, put the carpet in the bedroom and vacuumed. They took the carpet that was here out with them. My husband said they did a great job. I like the carpet and its color.

The rep was very professional. I had carpet installed in the bedroom. I went back to Empire because I used them years ago and I was impressed. The installers were very quick. They did the work for two and a half hours. They were very professional too. Right now, I'm satisfied. The bedroom was very nice. I'm happy with my experience. It was a little expensive but you get what you pay for. I wanted a good padding.

The person from Empire Today that originally helped me worked with me. I was looking to get the flooring done last April but my mom passed a few weeks before they were supposed to do it. I had to keep putting it off and once I was able to get everything straightened out, I went back and got it done. They came on a Monday and it took them three days. We did the entire house and had two installers. They were phenomenal. They were not told the scope of the project because when they got here and saw everything, they were like, “Oh, my God.” But we all took time off. My brother and my daughter were here and we had another friend that was here. We helped and followed instructions. We were here to do whatever they needed. We made it a group project. The luxury vinyl plank flooring is wonderful. Everybody that comes to see it says it looks so good. I look at it everyday thinking I'm so glad I did this.

I got the initial work done which was the carpet. The team has been great. The jury is still out on the quality of the carpet though ‘cause it's still fresh and new.

I liked Empire Today's quality of work, speed, and price. I was very happy with their work and the product.

I had the whole first floor done. Empire Today didn't caulk the bathroom properly. I had to get somebody else to re-caulk it. Also, they threw away my toilet cap. So, I had to get somebody and order new caps to do that. Plus, they broke my granddaughter's piggy bank. But the floor is good.

My new flooring installed by Empire Today met my expectations.

Our wall to wall carpet is very good. Everything met my expectations. The installers communicated well and cleaned up good afterwards. They moved furniture back which was good.

I'm from the Chicago area but I live in South Carolina and somebody mentioned Empire. I already had bids from Lowe's but I decided to have Empire come and they did and it was more personable. I had the vinyl floor, the plank and carpeting installed. It was excellent. I had a flood because somebody broke a pipe outside and it came inside. So I had to cancel the plank flooring. Empire was very understanding and they waited. We had to do each part differently and it was planned to do it all in one day. But they were willing to just do what was dry. Then, they came back and did the carpet later.

I was mainly impressed with Empire's salesperson, but I wasn't impressed with the company. It wasn't very conducive to my satisfaction. They were very obnoxious and very unprofessional sometimes. There were several people there that I enjoyed working with, but the office people messed up my payment. They were insistent that I send them the final check with the repairman because it was late when they left. So, I gave it to one of them. They apparently never got it from him, but it was found and deposited. Their bank sent a replacement check to me after I'd gotten that I had to get a bond to cover the check with the bank until it was found or replaced.

Empire Today's rep was trustworthy. I had carpet installed. Our new flooring is okay.

We've used Empire Today several times. Initially, we saw something on TV and we said, "Okay, let's check them out." We had them come in and somebody else and Empire gave us a better price. I'd like the price to be lower, but we're seniors. So, we did get a little discount. They were helpful in finding a good deal for us. Mason and Austin were the two gentlemen that we worked with. They were both charming and nice to work with. They looked out for us and made sure we had exactly what we needed and everything was a good fit for us. They checked in on us to make sure that we're still happy. So, I appreciate that.

I had laminate flooring installed in my living room area, and I had a very good experience with Empire Today. I was satisfied with their work after seeing some of the advertisements, so I didn't consider other companies. Empire's salesman came by first and showed me the samples and colors, and I picked from that. After that, the installers came, removed the old carpeting and helped move the furniture. They put the stuff down in a day’s time and cleaned up after themselves. They also asked me if I was satisfied with the installation. I highly recommend Empire Today. They were very professional, and the installation, as well as everything else, was very great.

The sales rep from Empire was very informative and dealing with him was good. But he made some promises that he was gonna drop off the sample so we could match up the moldings and he never did. So, I tried to call him. But he never responded. We bought hardwood flooring and we had to postpone the installation a little bit but it went very well. The installers were very good.

The sales person was nice. The installers were alright. The flooring is not good quality. We had our living room carpet replaced. I thought I asked for the best. The nap of the carpet is so thin you can see the white the nap is threaded into. My old carpet was much thicker. We had LVP installed kitchen & dining area. Looked like I got all leftover planks with knots every other plank, scratches very easy. So sorry I used Empire Today.

Our sales experience was great! She was polite and helpful, however, we 100% wanted something waterproof as we have 3 dogs! The product sold to us only has a "moisture treatment" applied. We've only had our floors for 3 weeks and have already had to call for a repair. Maybe just the area I'm in has a poor management system.

Empire was great. I had used them to do my kitchen floors in the past. I was happy with them so I got carpet from them, too. The salesperson this time around was excellent. He didn't try to pressure me into buying a more expensive carpet. He let me stay within my budget. The installation team was fast and respectful. I just got out of their way, and in no time, they were done. The man who sold me the carpet said it might take a day or go into a second day to install it all because I had my whole upstairs done, and they were done in four hours. They got the living room, three bedrooms, 14 steps, and then the master bedroom done. Everything was great. They did an outstanding job.

Empire Today did the floors in my kitchen and bathroom, and I love them. The salesperson was very thorough. He gave us good prices and a good discount and set us up right away. However, the cuts at the corners in the bathroom are not evened out like they should be. I wasn't here when they did the installation and my husband wasn't watching so it wasn't their fault. My nephew's a carpenter and he pointed it out. It's something that I would not have known on my own. But I like Empire Today. I'm gonna get them to do some other work as soon as I can get the money.

Empire Today installed berbery carpet in my basement. Their prices were good and they did a quick install. It was a quick turnaround. The sales guy that I dealt with was very nice. Four installers came in and they moved all the boxes out and then moved them back in. They did a very good job. The carpet is easy to maintain. The only problem I have is that it catches on things and then it pulls. If you try to fix it, it comes out and then there's a clear line. It actually breaks apart. But it has nothing to do with the install.

I had carpet installed in the basement stairs, and hardwood floor in the living room and the main stairs by Empire. The sales guy who came out was awesome and very informative. He showed me samples. He talked to me about the company's history and their customer service and support. I was satisfied with that. The installers who installed the hardwood floor in the living room and the one that installed the carpet in the basement were really good, informative, and they answered my questions.

I had the upstairs bedroom, a bedroom downstairs, and the whole family room done. I went online and I liked what I was seeing at Empire. The sales rep answered all of our questions. He was very nice and respectful. He showed me everything that he had that he carried with him. So we were able to pick what we wanted very easily. It was quite a bit to pick from.

The salesman was very informative. We were planning to do all hardwood but he showed us that it'd be more feasible to get carpet and laminate hardwood. He was very well-informed and detail-oriented as far as the floors, the qualities, and what to expect from each one. He helped me choose it. The install of the hardwood laminate went smooth but we had a little issue during the carpet installation. The guys messed up one of our ceiling fans in the master bedroom, but they came back and they made it right. The work done was really good quality and we were really happy with the way it came out. Empire Today is quality products and great installation process.

We had vinyl flooring installed throughout the house. The sales rep answered all our questions and was very easy to relate to. It took a whole day for the installation then they came back and had to finish doing some little odds and ends. They probably could have got it all done in one day, but they ran out of some type of material. Everything looks good and we've referred people to Empire Today.

I was getting quotes from a couple of places but I love how the rep from Empire Today came out to my house. I didn't have to do anything special. He measured and had all the samples. It was a super easy process and they were reasonably priced. There was also financial incentive to make a decision quickly, and I had the carpet installed in a timely manner. The guys were super fast, very polite and did a lot of cleanup. The only thing that was an issue was when they arrived, they didn't seem to know that they had to pull up the cork floor that was there. They seemed surprised by that but they did it and moved on. They did a great job while they were here and everything looks great. I've been happy.

Empire Today made my stairs wooden instead of rug. Nathan, the sales rep, made a lot of products available to me. My wife wanted a floor and he was trying to get me to go with the rug which I appreciated but I told him if my wife wanted the floor, then that was what she was gonna get. Two people came for the installation and they worked very fast. There was a bubble on the fourth stair up, but they came right out and fixed it. It came out nicely.

I had the hardwood flooring put in and everything was fine with Empire Today. Their salesman knew what I wanted. I wanted where I could clean the floors and I didn't have to worry about water spills. But they told me that they would give me stuff to clean the floor with and I have never seen it.

Empire Today was excellent. The installers did a good job. They were courteous and teared nothing up. They were competent. The flooring has good quality.

I liked their product. It was a little cheaper because the installation was half off. We had a lot of area to do. The salesperson was really, really knowledgeable. The installers were good at what they do.

I had carpet put in my house 10 years ago, and I liked the carpet and the installation. Everybody did a good job, so I figured I would try it out again. But it was a different company for the worse. The salesman came in. We picked out some carpet. He said it was a decent one, and it turned out to be cheaper than what we had in here. He sold us on a stain resistant insurance policy where they would take care of it. They replace the carpet. I went for that, and the installers came in and were horrible.

Empire Today was fantastic and their team was the nicest group of guys I've ever met in my life. They were so knowledgeable and they had samples in the car. We also checked Home Depot and they said it would be about seven weeks for the carpet to come in, then once the carpet came in, we'd get a call from the installation place within two weeks to schedule a date to install it. It was like it was going to happen in another year. But the guys at Empire said they could be there the next day, so that was fabulous. And there was no price or quality difference. It was the same carpet and unbelievable service. Empire's guys also did a perfect job with the installation. They sent out five guys who had to take the old carpet out then they were vacuuming and sweeping. I was so impressed with them. The carpet also comes with a good warranty.

Empire Today advertised a special that sounded good. I liked the fact that they brought out samples, whereas other ones I researched did not. I was told by the salesman that this was a good carpet and it would uphold traffic pretty well. But the installer told me the opposite so I started to worry a little bit. The installer was correct. The salesman was very nice but I was very much misled on this carpet. I asked him specifically if it would spring back because I didn't want paths looking into my carpet. He said yes. But no, it doesn't spring back and no, it's not a good carpet. It's brand new and it's already all wearing and spots. I have sent Empire Today emails but they have not responded. I wish they would get back to me because I would like to get this replaced. I'm not happy with this carpet at all.

We used Empire Today in the past, so we got a discount for being a former customer. Also, the installation was a little cheaper with Empire. They had a special on at the time. Put one room in, get the second room free for installation purposes. We told them when we booked the appointment that we were looking at laminate instead of carpet. So, the gentleman came up and brought up seven types of books that had the different types of laminate. And he explained that these were waterproof, and what the laminate was made out of. He opened the books, sat on the couch, and let my wife and I go through and look at the different colors and the samples. When we picked one, he said, “Okay. Now I'll tell you a little bit more about it.” He did, and we decided that was the one we wanted to go with.

Empire Today was easy to deal with. I got carpeting from them and the quality seems good. I would recommend it.

Beware of the people that Empire brings to the house because they subcontract some of the work. You have to be careful and watch how they do it, especially if it's in a mobile home park for seniors. Ours was a repair job. It was the deluxe vinyl planks. It was in the living room, family room, and bathroom. We had the salesperson come. I looked at samples and took something that was supposed to be similar. But it ended up being lighter, which was okay with us. The same product was not available. We had to change.

Empire Today was a referral from a friend and through them, I had carpeting done in my basement and laminate done in my main floor. The flooring meets my expectations.