Empire Today Reviews

I would give them 0 if I could- trying to get them to fix issues after installation is a nightmare. I had to take everything out of my closet and they no called no showed. Rescheduled to take the day off - again no call no show. They wouldn’t do it a 3rd time would they? Yep! No call no show! They got their money and don’t care - go with someone with better customer service!

I’ve used them before to do flooring and they’ve always been good. I’ve had the floors for eight years and they’re holding up nice. It’s been a very good experience overall.

My experience with Empire Today has been good. Their sales person made the process very easy, and showed us all the different samples. I had a small repair that needed to be done, and Empire Today came and took care of everything. I couldn't really ask for anything else.

This is the second time I’ve used Empire Today, and they installed carpet. Their customer service was good. The installation team was also good, professional, and on time. They did a good job.

We worked with the salesperson from Empire Today a few times before and had a very good experience. The installation went well, and the installers did a great job. The carpet has good quality, and the overall cost is reasonable.

I had carpet installed by Empire Today, and it's a good quality carpet. We needed it installed within that weekend. It worked out real well. The installers were very professional.

I called Empire to make an appointment and I thought they were going to send someone out, but I was wrong. Their guys never showed up for the appointment. Empire called me later, but I already picked a different contractor.

My sales rep was good. He knew it was for a rental, so he knew exactly what I was looking for. He had limited the options based on that. I got the snap-in vinyl. It was a quick and pain-free process. The installation was smooth. I opened the door to let the installers in and closed it when they're done. So far, no one’s complained yet.

We had a salesperson come to the house with a limited amount of samples of LVP. We weren’t really happy with them, but we needed to take up our carpets because we have pets. Installation was okay, but the trim work was ugly. We have some transition spots where the floor meets other carpeted rooms, where they put the floor trim in, but they nailed it to the floor. I’m just a little time, the nails were lifting and cutting my family's feet. We also have an area where the floor is wearing unevenly. We lived with it for about 1+ years and I finally called and made a complaint. As I figured, they we not helpful and told us that we would have to pay for any repairs. I say spend a little more upfront because it will cost you more in the long run.

They denied my claim for warping after a spill of water. They said I took too long after the spill to make a claim. It was within a half hour after the spill. After I contacted the sale agent I had he told me to call back to get it in writing, but I have been two days at this time waiting for someone to speak to about this issue but to no avail.

Updated on 05/15/2025: I left a review about the crappy flooring Empire Flooring put in my kitchen and now I'm getting too many phone calls from them. I will never want your business again so stop harassing me with the phone calls. If I get to the phone and it hangs up, I call back and the number is not taking calls. They will sell your information.

Empire Today is reputable company, and you get a better guarantee with them. The presentation was very informative. They had a variety of different floors, and I was very impressed with what I saw. The installation was great too. They were able to put it down without taking everything out, so I didn't lift a thing. The only part I didn’t like is I have a high credit score, but they turned me down for financing and wanted me to use this particular bank that charges high interest rate. But customer service, workmanship, everything was good

The salesman from Empire Today was great. The only thing I didn't like, after the fact, was that we had a few things that needed to be addressed and he was not approachable anymore. I'm in sales. He was the first person to represent the company, so if I had a problem with it, he should be available.

I had carpet installed in one room and a stairwell by Empire Today. The first person I worked with was accommodating. He handled everything over the phone and got it installed, and I was happy with that. It cost more than it should have, but I was fine with it because it was done.

My dog dug up part of my rug, so I had to have some tile put in front of the door where the rug was instead of recarpeting the whole room. They did the best they possibly could, so it’s acceptable. There wasn’t a large selection of tile to choose from, and this is not my favorite tile that I had. But, it was reasonable and it fixed the problem.

We had a close-match carpet installed by Empire, and we’re actually getting another close-match installation on the 14th. It involves one big room and a small closet area. Now we’re expanding it by adding the same carpet to another room, so it’ll cover two rooms and a closet.

The chair I was using has wheels on it, but the wheels don’t slide very easy on carpet. I was struggling moving and it was bothering my back. We had a presentation with Empire Today. They brought samples and I got to look at them. They were fine but they were too expensive. I ended up cutting a hole out on the carpet where I needed to and it’s fine.

Customer service was good when the salesperson came to sell me the floor, everything was wonderful. But now, when I try to call him, he doesn't answer because he’s busy, and then he texts me. Yesterday, I called and he said he’d call back in 15 minutes, but he still hasn’t. I’m having a problem with the floor. I contacted customer service, and they said they’d put in a request and someone would call me back within 1 to 3 days.

The customer service was fine. The man who came out was very helpful and informative. He explained everything. I didn't end up going with them after all because I found a better deal with somebody else. But I had used Empire Today years ago to put a carpet in my room.

I've been using Empire for quite some time, and they do good work. I've had the carpet and the vinyl plank floors, and the PVC tile floors, something along those lines. But nothing with hardwood yet. Everything's been pretty good. I haven't had any complaints from anybody.

A guy came out and gave me an estimate. He was awesome and it was a good experience. There was no problem. I would have used Empire, but someone else came in lower so I went with them.

I got carpet from Empire. The salespeople were great with their suggestions and everything went smoothly during the installation. It was a great experience.

I've used Empire a couple of times. I use them because the guy that I deal with works with me really well. I usually call him directly because I've done three levels of my house with Empire. Everything I've had has really held up and has been fine. I have not had a problem with their quality at all. When I first started with Empire, it was just that the quote was decent and the fact that I could pay over time. Some companies want the money upfront and I didn't have $5,000 to pull out of a bank account.

The Empire sales rep was a little bit loud. He was raising his voice in my condo and it was unpleasant. I didn't want him in my condo after that. I was telling him I'm military and that Empire had a sale going on for 45% something. He was saying, “Let me see what I can do for you.” And then he was like, “The tablet's not allowing me to give you the discount.” For the really small area that I was gonna do carpet on, it was gonna be $686. The carpet was bottom of the barrel. There was no way I was gonna do that. I can hire a professional for a lot less. I told him nicely that I was not interested and to have a nice day.

Everything went fine with Empire Today. There were no concerns. Their customer service was great. They were knowledgeable and thorough. There was nothing that they didn’t know. And they weren’t pushy. I just decided to hold off for now due to financial reasons. It was just a little bit more than I was anticipating.

We had tile and carpet installed by Empire Today and that went fine. The guys cleaned up after themselves. The consultations we got were also fine.

I had a wonderful experience with Empire Today, and everything looks better now. I had carpet installed in a hallway, a stairway, and two rooms, and it only took one day. The representative was very informative and knowledgeable, and since I was on a fixed budget, they were actually able to work it out with me. The price is very reasonable.

I loved Empire. They were very good. We had carpet and luxury vinyl planking installed, and the pricing was very good. The installers were terrific and understanding. I really couldn’t have asked for anybody better.

We used Empire Today when we first bought the house three years ago. We had a flood a couple of weeks ago, so I called them for a quote to redo the floor. The quality they offered is good, so I went back to them. The gentleman that we had was very personable, honest, and very straightforward.

I used Empire back in the day. I used them again recently and their people are attentive and fair and the price was good. Everything seems good. I'm happy with what was offered and what was done.

I needed a next-day carpet install and Empire is the one who offer that. My father said that the installation went smoothly. The guys knew what they were doing and it was easy. The carpet is really nice, and it is what I paid for. Shout-out to my sales guy Roy, he was great and helpful. I’m moving out of my house. So, I had to put new carpet in to get out of there. So, I was on a tight budget and he worked with me to meet that. And he did not try to upsell me or pressure me into anything. He tried to give me what I wanted.

Everything went really well with Empire Today. I bought a carpet from them. The sales consultation was great, and they were able to answer my questions. The installers did a great job and were fully transparent. I’m pleased with the quality of the carpet and the install.

Good morning, on March 3, 2023 my wife and I had Empire Today to install vinyl flooring put in our kitchen/dining room area. Had it installed and bought a 5 year protection plan that we were told covered everything a to z as far as warranty work and repairs. 1 1/2 years later flooring started cracking, peeling, and lifting. Called about repair services. Were told unless it was accident it’s not covered! Called and complained, nothing. Filed a complaint with BBB and got nowhere, empire wanted to charge almost full price of original $ for repairs!! Empire today doesn’t stand behind their product or services! We will never use them again!! Robert A Pennsylvania

I needed to replace a couple of rugs in my dining room, and the sales representative from Empire Today showed me the pet-friendly carpet. I didn't get to do an install as I didn't have the amount of money to do it, but the visit itself was very good.

I was looking for luxury vinyl plank flooring for my guest bedroom, the walk-in closet in that bedroom, and then the hallway outside of it on the second floor. And I had gotten an email from Empire Today saying that it was 50% off installation or 50% off the product. They were running a promotional deal, and I thought it was great because it was what I was looking for. And since I had used it before, it’s great.

I’ve been trying to get carpet put in for 20 years and I was finally able to do it with Empire Today. The salesman was good. I thought there was a 50% discount and he showed me that, but it wasn’t what I needed down there. The room is big, so I'm sure there were two carpets that were seamed together, but I couldn’t tell ‘cause the installers did a nice job. We had it financed, which was fine too because it made it that much easier.

I was looking for a carpet for three bedrooms. I knew that Empire Today has good pricing, and I wanted to get a quote. The sales representative was good and very helpful. I haven’t gone through with the installation process. I decided not to move forward because I had many things that were going on. I’m just going to do this after. Empire Today was great and very convenient. I would recommend them.

We never got to do any work with Empire Today. The lady came inside and she didn't show us any colors for the floor. All she did was give us documentation and everything was written down. I emailed the lady several times asking for the square footage and the cost per square footage of the material and labor. It took her three weeks to reply to me and she didn't give me any numbers. We didn't have too much interaction and their response was not good. So I decided not to go with Empire and I would tell others not to contact them.

I had carpet installed in two rooms by Empire Today. When they came out and did the presentation, it went okay, and the quality of the product is good. I’ve had a good experience with them.

I recently moved and started getting estimates from different stores, but everything was more expensive than I expected. My house isn’t very big, so I felt the pricing was too high. That's why I didn't go with Empire. I ended up going with hardwood floors because that was the cheapest option for me.

The representative gave a timely presentation. He was excellent, first class. The installers were pleasant as well.

This is the worst company and worst experience I've ever endured -- and it's still going. They installed a floor for nearly $6,000 for me (which was a debacle) and it cracked quickly. I've been trying for five months to get anyone to call or email or contact me back about it. It's under warranty but they are intentionally avoiding me. I've called at least two dozen times. There's been three separate reference numbers to opening a case. Twice I waited for an appointment to meet a person that never arrived at the scheduled time to look at it, and never responded to me again. It's like a game to them. I'm getting a lawyer and contacting the Better Business Bureau. I've never in my life gone through this with a company flat-out ignoring me and refusing to show up or return a call or follow up to open case numbers.

I’ve used Empire Today years ago, and I was very pleased with what they provided. The floor has held up for over 15 years. I had wood laminate in the kitchen and a tile put in the bathroom. So, I called them again. The two salespeople were friendly and easy to work with. They did a good job.

Setting up Empire was fine. I’ve dealt with them in the past because they did work at my old house.

I went to a home show, and Empire Today was there in Valley Forge, King of Prussia. So I reached out to them. The sales representative was very professional and he explained everything clearly. He gave me every discount he mentioned and Empire is very thorough, and the products are high quality.

I had scheduled a visit with Empire Today for a consultation. But I received a message either the day of or the day before letting me know that the person wasn't able to make it and they wanted to reschedule. I still wanted to meet someone and they eventually got back to me and had someone else fill the scheduled slot.

We had Empire Today install carpets and flooring in the bathroom, and it was great. There were just a couple of things that needed a little touch-up, like on the one connection between the bathroom and the carpet area, they put one of those wooden things with the nails. And I stepped on those nails the first couple of times. And it wasn’t very pretty. So, I just hammered them down. But the installers were clean, fast, precise, and the prep work was great. So, they were highly recommendable.

I chose Empire because I wanted a good quality flooring. They’re okay, but I wish I had better choices of the flooring. I want light gray vinyl flooring, but all they had was dark brown, white and dark gray.

My experience with Empire Today went well. I had already used them previously. This time, I had carpet and some laminate flooring installed in my house. It met my expectations.

Everything went well and smooth with Empire Today. I saw a commercial for them and decided to purchase vinyl floor, and I had no problems at all with the purchase or the installation. The quality is good and it looks nice.

I am extremely disappointed with the recent experience I had with this company. My initial experience in 2023 was positive, but the recent events have been a disaster. The first consultant was uninformed, and I was misled about the impact on my credit score. The subsequent delays, lack of communication, and missed appointments have caused me significant inconvenience. The final consultant was knowledgeable, but the installation was ultimately cancelled due to unaddressed issues with the contract. I expect a higher level of professionalism and communication from a company, and I’m hoping for an explanation for the failures in my case.

We were very happy with the sales visit from Empire Today. The person brought samples, all the different options, and even explained the levels of them. I was there for choosing the carpet and the sales rep wasn’t pushy, so we liked that.

"EMPIRE FLOORING." STAY AWAY FROM THAT BIG SCAM". This is the worse of the worse company to call for your carpet installation!!!! They have no clue of what they are doing. I got a representative coming to my house with a bunch of carpet sample and we both agree on a color that matches exactly the partial section I need to replace in my house. I put a down payment (half of the complete payment) they came with a wrong color the first time, and said they are sorry and promised to fix it.

Install date: 9/04/24. Price-$6830.97 Areas - living room, 2 hallways & 1 Bedroom. I thought this was a good idea. Well, on 03/24/25, my mother fell while transitioning from her bedroom into the bathing area. The fire department was called and mother put upright. We couldn't figure out the reason for the fall. We figured it out 03/26/25... Stripping from the flooring installation had started to separate. This not only in that area but in the living room area too. I called Empire and shared my dissatisfaction, the need for the problem to be resolved immediately due to my mother's age and mobility, the only usable restroom for my mother, my upcoming surgery on 3/27/25.

I chose Empire Today because of an ad. I got a carpet from them. The selections were okay and the installation was fast and efficient. I have it for less than a month now and the quality seems good and it’s comfortable.

my expectations. They did a nice job.

I did consider purchasing with other companies, but Empire Today baited and switched me. I had carpet and vinyl installed in my dining, kitchen, and living room. When the sales rep put everything in. She only put it in for the kitchen and living room. She didn’t include the dining room.

I had Empire do our carpet and two bedrooms and I love the smell and brand-new look of the carpet. The installation was quick and the quality of work was very good. I was not able to have the installation once I got my order but they were willing to come out the next week. Empire is very good and I will definitely be using them again.

I’ve been using Empire for about a year now and so far, it’s been good. I would recommend them.

I had vinyl laminate flooring from Empire Today installed in family room, kitchen, dining room, hall stairs, and walkway upstairs.

They send a salesperson out that tells you Empire has the best warranty and customer service. Wrong. Their customer service is the worst. Had floors installed 6 months ago and I'm still waiting for a resolution. The laminate has a defect from the manufacturer. The installer came out and took pictures. I'm told everything was sent to manufacturer for review and Empire is waiting to hear back from them. I call back every 3 weeks and get the same answer. The laminate is also very loud to walk on. Sounds hollow. I was told and paid for the top of the line flooring. That's not what got installed. Very disappointed in this company. The manufacturer of laminate is Baydream flooring. Stay away from that brand.

No response. DEPOSIT NOT RETURNED. Buyer Beware... I had my stairs carpeted about a year ago and love the carpet. I called Empire back out as I wanted to have the carpet made into area rugs, to which I was provided a contact for the commercial side, where I purchased several sizes and put down a deposit. In the meantime, the sales team that came out convinced me to have the same carpet installed in two bedrooms and a den. When the installation date came, the installer advised that they could not put the carpet over the current flooring (which was not disclosed during the sale)

We chose to go with Empire over other brands. The salesperson who came out knew the product. The quality of the carpet we had installed in one room is all right and comparable. It can be replaced in the event of an accident or something happening.

I had my floors done by Empire Today, and in the past, they did some carpet on my stairway. The installers were excellent. But when I was really in trouble, they didn't come to help me. The floor was bumping up ‘cause I had a leak behind the refrigerator. I called to get them to come back, but they wouldn't come back and do it unless I paid them ‘cause it wasn’t covered. So, that was very frustrating and depressing. I was very upset ‘cause I went a couple of years before I got enough money to get my floor fixed. Also, I’m disappointed with the carpet, but that’s my problem. They did a good job putting it down, I just don't like it ‘cause it looks dirty and it doesn’t look new.

It’s been about two years since Empire Today installed my carpet. I looked them up online, and the person who came over brought information on different types of carpet and what it could do. They also showed me all their samples. The carpet is tight and stain-proof, and I like it. It also matches my living room.

We've used Empire multiple times. It was good. Every couple of years, we've had something done. They did our vinyl floor and rugs. They did a good job at two of our houses. The contractors were very nice and very helpful.

I heard about Empire Today on TV, and I decided to give them a try. When I called, my agent, William, was very nice, and I felt comfortable moving forward after speaking with him. The overall sales experience was positive. They installed carpet in my home over two days. On the first day, two installers came out and completed the downstairs living room and dining room. They were really nice, and the work took about two hours. The second installation day was last week, and three installers came out. They were also very nice, and the installation took about four hours.

Absolutely DO NOT waste your money on Empire. I made the terrible mistake of spending $15,000 with them in May 2023, only to have my flooring completely botched. The LVP flooring started coming up almost immediately, and even the contractor they sent admitted it was due to improper installation—yet their official report magically said otherwise. I sent countless emails, spoke to multiple people, and got absolutely nowhere. Instead of taking responsibility for their shoddy work, they had the audacity to quote me another $8,000 just to fix their own mistakes!

I had carpet installed in the family room and plank flooring installed in a hallway by Empire Today. I didn’t consider any other companies because I’ve worked with Stephanie before and she’s fabulous. She knows what she’s talking about and takes her time. She explains everything and brings out whatever you need. If she doesn’t have something, she goes back to her car to get it. She seems to understand your needs right away.

I sent the quote up to corporate, and that was it. They were timely in coming here, they did a quote, and they sent it to me. I was satisfied all around with Empire Today.

I purchased hardwood floors and vinyl flooring from Empire Today. The sales rep was okay. She just wasn’t very knowledgeable about a couple of things.

The guy came out, gave me a good price, was responsive, and on time. I understood everything that was going on. They have plenty of choices too. However, we decided not to go with the carpet. So, we ended up doing different. Still, I was happy with the response and meeting with someone.

I purchased vinyl flooring from Empire. The quality is very nice and I’m very pleased. The sales rep was very nice and professional and the installation went great. The cost can always be less though.

I had rugs put in both bedrooms. The installers came in on time, installed the rugs but put them in the wrong rooms. I corrected it and they put them in the right rooms and left. The crew has only been with the company for a week but they were fine. The quality of work was excellent. I would recommend Empire Today. They were reasonably priced, came on time, did an efficient job and worked well together.

We had LVP and carpet installed by Empire Today. We did get a quote from Home Depot, but Empire could do it quicker. Our salesperson was really good. They've been really easy to work with.

I've used Empire in the past and it just seemed to be the best fit. I had a card from the sales rep from the previous job and gave him a call. He met me over there within two days. He was a good communicator. I had two different types of carpeting installed, a commercial and residential type. I needed something that wouldn’t wear for a hallway. It does seem very durable for the hallway and well-trafficked areas. And the other location where it's a living space, it's very comfortable and it looks good. They had good colors and materials for that area. The crew was really good. They didn't mark up the walls, and the baseboard looks fine. They really took care of the hallway. I didn't have to go back and do touch-ups. They did some nice work.

I got flooring installed by Empire Today. I had a little confusion about the installation at first but it turned out okay. I like the quality and I would recommend them.

The sales person who came out was nice and very professional. He showed me everything and gave me quotes on different things and different ways I could go. If the floor was uneven, we had to go with the subfloor, with the extra piece underneath of it. It was a lot but he was really good.

The service from Empire has not been stellar, but it’s okay. I got my carpet done in my family room and I plan on getting my living room and dining room carpet done as well. In fact, I’m looking to seeing a salesperson so that I can lock this contract in.

I had a rental property. And Empire installed the carpeting and some hard surface luxury vinyl plank flooring on it. I used Empire before, and they're reliable. I like their products and good pricing. So, I just went straight to them.

We've dealt with Empire before. We're happy with its quality, and the cost seems to be pretty good. The sales representative, Carlos, was great.

Empire did well with the cost. They got it down pretty far. I have a carpet installed, and they work with it in time. They’re quick, easy, professional.

I haven't done the installation with Empire Today as of yet. They only came and did a consultation with me for installation in the family room located downstairs, which went really well. The guy was nice and informative. We're just trying to make a final decision.

We purchased from Empire Today an outdoor rug square for a foyer for our business. The installation went well. They were quick, did a nice job, and were in and out.

I had carpet installed on my stairs by Empire Today. The installation went well, and they were really good, and the quality of the carpet was very nice.

Empire Today did my steps and I wanted them to do the entryway. They said that they don’t make money from doing that. The job was $500, and I wanted them to finish the job. I reached out to them and they said they would get back with me and you can tell they’re not interested. I don’t want to do more jobs with them if they drop me like that. There was a lot of back and forth with the pricing, too, and then finally I okayed it. So, that price was good, but the initial one was crazy.

We use Emprie Today all the time. We use them to put flooring for houses that we buy, flip, and sell. They do great quality work. We would highly recommend them.

I got several estimates, and Empire was just by far the cheapest. We're a hotel. And we had a hold-up on our end that we have not been able to contract the service. The sales rep was great. He believed his price was going to be the best but that they would work with us if there was something that we felt they could do to lower the price.

I had used Empire Today before, so it was just easy to go with them. I had carpet installed throughout the whole house and it was all good. The installation, the quality of the carpet and everything else was fine.

Flooring representative - Joe ** is extremely knowledgeable, professional, and customer oriented. As a General Contractor we prefer utilizing Empire products and installation labor. Warehouse staff is well organized and easy to deal with during material pick ups. We overall happy with the experience that Empire Flooring offers and look forward to continue to work together.

Your installers are great: they were honest about problems they encountered (like an uneven floor), careful with the job itself, and great at cleaning up after the job. I score the INSTALLERS 10. Your phone system and customer service are subpar. The order was transmitted inaccurately; the details of the order (materials, color - the variety and quality of the choices I was offered) were low quality or shockingly limited. The job deadlines were missed several times: the order that was finally completed today (3/12/2025) was begun three months ago (December 2024). I WILL NOT use Empire again.

No response, we LVP installed a year and a half ago, first installers sucked, your representative came out and said yep terrible so they redid the living room and hallway, so I called to them come out to check out the kitchen area because it was by the first installers also, they cut corners pieces rising, but your company wants 150.00 to check it, because it's out of warranty so who's to say we have to charge for a new floor, so my friends and family will know what happened.

Do not use this company! We purchased a higher level carpet and this is what it looks like. It took me two months to get a response, only for them to say that they are not going fix their poor install job. Even went as far to say that I would need to pay to have them stretch and fix. If I’m having to pay to fix their install, I’m certainly not going to re-hire the same team who created the issue in the first place.

Very competitive pricing, good selection, sales person was very patient as we took carpet and LVP samples from room to room to see how they look in different areas and lighting. Communication was thorough, and text and email notification of stages and departure/arrival were awesome. It included moving a few heavy pieces of furniture and putting back. The warranty and support plan and getting the better quality carpet pad was worth it. Installers did great with the tricky angles and quarter round placement.

Horrible service... On initial install damaged my baseboards ripping out old floor. After installation there were 3 spots that came up... Took endless calls for them to fix it... Still didn't fix it properly and came up again.... Again endless calls to get them out.. Still couldn't fix it right... Been trying for 2 months to get them to fix it again.

Whole house to be done in 1 day, took 6 weeks and still fighting about price. No communication within company. Promised to do December 20th, did a few rooms, didn’t have enough to finish bedroom. Bathrooms scheduled 5 days later. Came to finish bedroom, still short on product came again after Xmas. House was a mess so no Xmas here. Had to keep moving furniture for workers they told me. Kept bringing wrong trim. Came again another day. Bathroom installed, did it wrong, had to rip up and redo. Constantly uprooting my schedule, stress, etc. warrant I was lied to so I had to fight to cancel it. I’m in late 60s and not happy trying to move heavy furniture. They told me a big project and took longer. I didn’t hire the third party workers, 3 of them. Should have had more workers and lied about the one day install.

Updated on 03/02/2025: I appreciated the quick reply and what seemed to be a genuine concern of the situation saying they believe in second chances and would I give them (Empire Carpet) "another shot". So I thought that things happen and I will gladly give this another shot. They provided contact info including a customer service email to reach them and I sent a lengthy email summarizing the experience and providing to them the exact measurements and things like the carpet quality I am seeking a couple of color options and that if we agree on the terms I would hire them right then and there and provide a deposit.

Empire Today uses bait and switch tactics. The flooring product the sales person shows you is not what you get. Empire creates phony names for its products so you can't compare prices and see how absurdly high their prices are. The sales contract is structured so that by the time you find out you have been scammed it is too late. At Empire you pay 33% more than retail for the flooring you get. I made the mistake of believing they were a reputable company because they have been around for a while and their advertisements.

Horrible experience and still trying to get my $792.30 refund. Carpet was supposed to be installed on 1/20/25 and received a call on 1/17/25 stating someone would be at my home on 1/20/25, not to install but to measure and confirm carpet choice, (which had been done on 1/11/25, by salesperson). Then two weeks after would install. I told them I cancel my order and then only then did I learn about a cancellation fee which is half of my original order which was $792.30! I have been fighting with them ever since! They are lying about the refund, rude, obnoxious, nasty customer service people! I would NEVER purchase anything from Empire and would warn all consumers to do your due diligence before buying anything from them!!!!

I first scheduled a consultation with one of your sales representatives, Thomas **, on November 4, 2024. Mr. ** was professional, knowledgeable, and worked within our budget. During this consultation, he took measurements, took a look under the carpeting, and provided us with a total estimate of $6,426. He did mention that, due to the inability to inspect the area beneath the carpet fully, additional costs might arise for particle board replacement, which he estimated would be around $200. This was acceptable to us, and we proceeded with the next steps, including applying for financing and scheduling the installation for November 18, 2024.

I saw Empire Today had a deal going on, so I went straight to them and they did a great job with installation. We had trouble with them coming in ‘cause we have dogs, but it didn't affect any timing. They came in, did their job and didn't make any messes for us to clean up. They did the basement and the hallway perfectly. I liked it all.

I recently had carpeting installed by Empire Today in my living room, hallway, and down the stairs. The sales rep from Empire was very informative and helpful in explaining the different products available. The installation was completed the next day, and the team was punctual and professional. They moved a few pieces of furniture, removed the old carpet, and installed the new one efficiently. I'm very satisfied with the service, rating it a 5 out of 5. The carpet is very nice, and I would recommend Empire to friends and family for their excellent professionalism and quality work.

I decided to use Empire Today primarily because the salesperson offered a good price, and I believed the flooring quality would be satisfactory. However, I was very unhappy with the vendor who performed the job due to their unprofessional behavior and poor communication. They did not adequately explain the installation process, and I wasn't informed about the need for quarter-round boards throughout my house, which I find displeasing.

Empire Today did carpeting in my home - two bedrooms, a hallway, and stairs. The customer service was great. The guys were thorough, got the job done and cleaned up all their mess. They were great, courteous gentlemen. We love our new carpet. I was thoroughly pleased and would use Empire again.

I had a fantastic experience with Empire Today when they installed laminate flooring in our basement. We considered a few other brands, but we've had positive experiences with Empire in the past. Back in 2004 or 2005, they did our living room and dining room carpet when we were living close to Washington DC, and we were extremely satisfied then as well.

I recently had Empire Today install carpet in all three bedrooms of my home and it was a great experience. The sales rep who came out was very professional and kind, ensuring a smooth process from start to finish.

I had a very positive experience with Empire Today. I had carpets installed in two rooms, and everything turned out great. I chose Empire Today because the contractor I was working with had previous experience with them and recommended their services. The installation process was efficient, and I couldn't be happier with the final results.

I recently had carpet installed by Empire Today for the entire upstairs and staircase of my home. Prior to choosing Empire, I did consider other companies, but ultimately, Empire offered the best combination of cost, quality, and timeliness. It also helped that I had a positive previous experience with them.

I had Empire Today Flooring install blue carpets in my living room, dining room, and stairway. My best friend Carl ** recommended them; he had already had his carpets installed by them, so I felt confident in choosing Empire. I was thrilled with the options they provided, and I absolutely loved the selections. While Carl's installation experience was fantastic, mine was less smooth due to an issue with the installer. The installer refused to move certain items, which was frustrating as I expected a full-service installation. We even had to call Empire while the installer was still here to resolve this. Despite this hiccup, once completed, the quality of the work was impressive, and my carpet looks fantastic—everyone who sees it loves it.

I had vinyl plank flooring installed by Empire Today. I chose them primarily because of their timing, which was crucial for my needs. The flooring has met my expectations so far, and I'm pleased with the overall experience. While I opted to keep my feedback anonymous when shared, I can confidently say I am satisfied with the quality of the finished product, their sales and marketing process, and the price I paid for the project.

My experience with Empire Today was far from satisfactory. I had initially wanted new flooring in my house and selected carpet, but the service I received was appalling. When the crew came to remove the old carpet, which smelled terrible, they simply left it in my yard, refusing to haul it away as promised in the contract. They claimed it smelled too bad, which was ironic since I had endured it for three weeks! The salesman mentioned a $50 refund due to this oversight, but I never received anything.

I recently had carpet installed in my home by Empire Today and overall, the experience has been positive. The installation was quick, taking only one day to complete my bedroom and a closet. The carpet quality itself is excellent. However, I was slightly frustrated when I had to remind the installer to avoid walking on my brand-new carpet without protective shoe coverings.

I recently had flooring installed by Empire Today, which included carpeting and vinyl tile. Initially, I called them to request a quote. They promptly came over, measured the place, and gave me an estimate. Their approach was straightforward and honest.

I recently had carpet installed by Empire Today, and they did an excellent job. The new flooring has perfectly met our expectations, and I would definitely recommend Empire Today. The sales and marketing process was smooth, and the price we paid was very reasonable. Overall, we love the carpet we received, making our entire experience worth a solid 5 out of 5 star rating.

I recently had an experience with Empire Today for carpet installation on two stairways in my home. I considered other companies briefly but chose Empire due to their transparency and swift scheduling process. Their sales representative was professional and provided several options after understanding what I was looking for.

I first heard about Empire Today through their online ads and infomercials on TV, and I decided to give them a try. My purchasing experience was great, particularly with the carpet I bought. The installation was awesome—neat and tidy, with the team cleaning up after themselves, which I appreciated. The quality of the product is good, and I liked the variety of flooring options available. They sent someone to my home with samples, which allowed me to see and touch the products, not just view them online. Overall, it was a positive experience.

I recently had luxury vinyl plank installed in my kitchen and vinyl in two of my small bathrooms by Empire Today. My experience with them has been positive since they were professional and responsive. The reason I chose Empire Today again was due to a successful previous installation they did for us around 8 or 10 years ago. They were quick to schedule the installation, coming out within 24 to 48 hours, and I didn’t have to call them back for any repairs.

We wanted to match the flooring already present in parts of the house when we moved in and Empire Today was the only place offering the same flooring style we needed. The installation team was efficient and cleaned up thoroughly. I would rate my experience a 4 out of 5, as I was quite satisfied with the entire process.

We had previously used Empire Today's services for carpet installation in our old house, and the experience was positive in terms of price and service. When my daughter's home faced an issue with a leaking dishwasher, we decided to go with Empire Today again. Their representative, Michael, was prompt in visiting and taking measurements. However, we had to wait for insurance approvals before proceeding.

I had a frustrating experience with Empire Today. I had vinyl planks installed in three areas of my home: the dining room, kitchen, and breakfast area. Initially, Empire was supposed to remove the existing ceramic tile before installing the new flooring. However, I later discovered that they skipped the demolition process and simply laid the planks on top of the existing tile. This poor installation led to issues, as evidenced when one of the planks popped up.

My experience with Empire Today was for my mom's residence in Maryland where we had wood flooring installed in her bathroom, and carpeted the entire upstairs including the living room, dining room, three bedrooms, and hallway. I had used Empire Today in the past when I lived in the region, so I decided to go with them for my mom's place as well.

I recently had Empire Today install vinyl flooring that looks like tile in my home. The initial purchase process was quite frustrating. We visited their Mays Landing location to review samples and brought some home. However, it turned out the samples wouldn't work due to our uneven flooring. We ended up returning those and getting different ones that were eventually installed. The sales process left much to be desired. I financed with Avalon Flooring but was upset to find a charge hit my account one or two weeks before delivery, which was not disclosed upfront. This affected the first year of no financing charges, making it less beneficial than initially promised. Additionally, I was not informed that subcontractors would handle the installation, as I believed Empire Today had their own team.

I recently had carpet installed by Empire Today, and I must say, the experience was quite good. The quality of the carpet met my expectations, and I would describe it as satisfactory. If a friend or family member were to ask, I would tell them my experience with Empire Today was positive.

If you need something, you have to call Empire Today. I recently had them install flooring in my kitchen, and I couldn't be happier. The sales representative was professional and efficient, ensuring everything was done on time. The quality of the installation was excellent, and they left the area spotless. I absolutely love the new flooring; it fits perfectly and looks beautiful.

I recently had carpet installed by Empire Today in my living room and overall, the experience was really positive. I had considered other companies before choosing Empire, and I found that their prices were a bit lower compared to others. The sales representative who visited my home was excellent, taking his time to explain all the pricing, textures, quality options, and warranties available.

I had carpet installed in four rooms by Empire Today and was quite pleased with the quality. I chose Empire Today because I had dealt with them years ago and found their quality and customer service to be excellent back then, and it remains the same now. If a friend asked about my experience, I would definitely recommend Empire Today based on my satisfaction with both the product and the service.

I recently had flooring installed by Empire Today and the experience was quite positive. I decided to go with Empire after considering other companies, mainly because, although the quality from others was a bit higher, Empire was much more affordable.

I recently had a visit from a representative of Empire today to get an estimate for carpet installation. The salesman was new but very personable and friendly. However, I was surprised by the high-pressure sales tactic that required me to make a purchase decision on the spot. This approach was unlike other companies I've worked with, where estimates are valid for a period, like 30 to 90 days, allowing me to decide at my own pace.

I strongly urge anyone considering Empire Today for their flooring needs to think twice. My experience has been nothing short of a nightmare. I purchased LVP flooring from Empire Today after Bernard, their incompetent and seemingly untrained sales rep assured me that my cabinets could be installed on top of the flooring. However, the day before installation, I was told the exact opposite—that the cabinets needed to be installed first. Despite the inconvenience, I arranged for my cabinets to be installed.

I recently had wall-to-wall carpeting installed by Empire Today, and I am thoroughly impressed. They offered a competitive estimate at a reasonable price, which initially attracted me to their services. The installation team worked efficiently, completing the job within a few hours, from 9 am to noon, and the quality of their work was excellent.

Empire Today installed vinyl floors in my home in the Fall of 2023. The floors were poorly and unevenly installed and moisture comes through them despite no leaks coming from outside the house. Instead have spent all of 2024 trying to get Empire to come back and fix them. Instead, they state it is not their problem. This company is a complete scam. All sales, no service!!!

Overall, customer service was good. However, the quality of installation was subpar -- I sent in pictures of the flooring where there were gaps. Additionally, only part of the floor 1/4 round trim was caulked. I'm still waiting to hear back from AVMCSMidAtlantic@empire-today.com regarding my email. The team that was sent for installation was great on communication, very informative on the job they were going to complete. Completed the job within the timeframe they mentioned.

Buyer Beware. This is a dishonest company that is selling an inferior product. I paid $7,500 for carpeting that doesn't match the sample that I picked out. The installers were awful. They left a huge mess of carpet fibers all over my lawn, put heavy furniture back in the wrong places, walked on my new carpet with wet boots, and there are seams in the middle of rooms and the hallway. It looks like they used remnants instead of room size carpet rolls. Empire's customer service is awful. I have left dozens of messages and nobody calls me back. I bought the protection plan, which is useless since it is nearly impossible to communicate with a supervisor who could actually approve service. Do not use Empire Today, they are the worst.

Empire pulled out all the carpet in 3 rooms and installed laminate flooring. They were efficient, thorough, and experienced. The supervisor even helped. They cleaned up after installing the floor. The crew was very nice. I really like the floor. This was a great experience. It could not have been any easier.

I'm clueless, did I receive my 40% off of my total price of the carpet and flooring. I gave the salesman my 40% off coupon. Every aspect of my project performed by Empire Today was outstanding. I just want to clarify my discount was applied. Thank You! I would use Empire in the future, and also recommend Empire to other.

On Nov 16 I had installation and could not communicate with installers... Spoke little English. Found some glue coming up from seams and what appeared to be a bad seam/flaw and needed someone to come to inspect it. Did not realize the same crew that installed came to attempt to fix the problem but once again could not communicate to them and although they removed them I am unhappy with the flaw/seam and need someone that I can communicate with about this issue and resolve it. Waiting for customer service to call me back. This install took place Nov. 16 and I want the problem, resolved NOW since I am having new tenants moving in shortly.

Empire is horrible - think twice before hiring this company. I hired Empire for flooring on the downstairs of my home. The sales rep, Bob ** came out to my house. Did all the measurements. Examined all the furniture that I had in the three rooms that were going to be floored, including a propane heating stove on the first floor. The total cost of the job was $6300. I paid half of that for the deposit and the Installers came out in mid-December to do the work. The crew that arrived consisted of three men only. One barely spoke English. They did a horrible job. The job took two days to complete - on the first day we went out to dinner at 5 PM, the installers were still working. When we returned home at about 9 PM we found the front door opened, food left on the floor, open bottles of soda and the place was a mess. The next morning, a different crew arrived. I asked where the original crew was and the guy said they could not make it.

We have used Empire before and loved them! This time we did a new laminate flooring and baseboards. Everything came out perfectly! The sales team was thorough and answered all my questions, the installation team was quick, efficient, and went above and beyond. We have more projects coming up and hope we get the same team!

Empire is a excellent company. Very professional, well trained, punctual? I will recommend them to anyone. And I would definitely be back for more flooring. Empire has a great selection of all. Types of flooring, as well as very knowledgeable about all types. Prices are excellent. May have financial plans that will help you. If you cannot just outright pay for it or you don't want to just outright pay for it.

We had our carpet put in 5/2023. Started to pull and flatten. Looked old very quickly. The padding was making a crunching noise. They replaced the carpet in 2/2024 after having to fight and argue about it. It’s back doing the same thing again. They didn’t replace the padding and now everywhere you walk you can hear it. It’s infuriating that we spent $2,300 for a large living room on carpet made to be durable to pets and it can’t even make it a year. Never again. Their products are garbage. Also giving a BBB rating.

My sister hired them for our house. When you call for the first time to schedule an appointment, someone will answer the call, and they will show up to give you an estimate. You have to pay in advance, and you have three days to cancel. The sales person that shows up does not have a clue on the install, they will call an installer when you have a question, then tell you what you want to hear, even lying about how your floor will be installed.

The WORST company ever!! They take your signature from signing a credit card receipt and apply it to a contract that has all boxes checked they want. That is totally illegal! I was not shown, told about, given, and certainly did not sign a contract. But this is not even a contract issue. We had carpet installed in a vacant apt. After it was installed we found out the closet doors no longer fit and the front door would only open if you pushed really hard about half way! The installer told me to just cut the doors! I told him that was not and option! I was working in another apartment while it was being installed and he could have come to me and told me there was a problem but he waited until completely finished and basically said it wasn’t his problem.

I had the more expensive hardwood flooring installed, not the artificial one, so it was a lot of money. It's solid compared to the hardwood floors in the house which are wobbly. This is completely stable. I was very pleased with the team from Empire Today. The guys were extremely efficient and fast and paid attention to each detail. They were polite and nice people. They did a good job and I could not have been more pleased with them. I’ve never seen anybody work so efficiently in the way they moved the furniture and how they cleaned up. They have to leave the material in front of the house. They even cleaned up the leaves of the autumn. They were amazing. However, while departing, they asked me to note that since there's always a small difference in height between the existing hardwood floor and where they put the new ones, they have this little ledge that they put in. When they put the new ledge, the door did not close.

The last project we did with Empire Today was the three bedrooms for the kids upstairs. They had previously done the work before and they were the only one that had the matching hardwood so, we just went back to them. The quality of work was okay, but there was something wrong with the project before. We have a strip that keeps coming up and they came back out and fixed it once but it's still not fixed. I wouldn't say I was 100% satisfied because the little strip still bothers me.

Empire Today was the cheapest one. I had some carpeting in my living room and linoleum in the kitchen area. They were good.

Empire Today is good. They installed laminate in two rooms. I'm happy with it. I had a little problem because the floors were peeling, but they took care of it. The floor was a little unleveled, and they knew it. I had to take two days off so they could come and fix this, and I was not compensated for that. I lost money that day. Empire could make sure that they measure right and check the floors right. People don't wanna go through what I went through. They rectified the situation, but it's the inconvenience that I lost two days of work.

We have a relationship with Empire that's ongoing and they follow what we need to do. We're a water restoration company and we use them for everything.

My first experience with Empire was horrible. The rep that first came to show me options was delightful and very helpful and she did her measurements. But when it came to the appointment time and when the installers were supposed to come, they were late for almost two hours. Then, when they did finally come, one of them ripped up my old carpet and then said that they don't have enough carpet. I asked him if he did not notice that they didn't have enough carpet when he ripped up my carpet. I have a two-year-old and a three-year-old and underneath the carpet, there are staples or something and I don't want them to step on them. He ripped up the carpet and left everything else uncovered.

We've been return customers of Empire Today for a couple of rooms and recently, we had engineered hardwood floors installed in a spare bedroom. One guy did the whole floor and his name was Lucas. The communication from his pre-arrival, to letting me know when he was going to arrive, to the install, and to the clean-up, was flawless. There wasn't anything that stuck out to me that I was concerned with when he left. It really was fantastic and the quality of the flooring is outstanding. I did not know that engineered hardwood floors was even an option. From the optics of the look and the feel when you walk on it, it's a little bit thinner than normal hardwood floors. It's a half-inch versus three quarters of an inch, but it really is perfect for us for a spare bedroom. And the color meshed pretty good with the hardwood floors that we have in the main living area.

I had Empire Today install carpet in a home and my experience was okay. However, there were some hiccups. The rep was supposed to charge the full amount, and he didn't, so the install guys didn't wanna start. It ended up taking all day, which was not great. Other than that, the carpet looks good.

We are in an office. The carpets upstairs were redone. It was easy and smooth.

We like Empire. They're easy to deal with. We're an apartment complex so we use them for our apartments. It was very easy to purchase the carpet. The installation was great. It was quick, clean and easy. The installers always finished in a day. They were kind and respectful.

I had carpet installed by Empire Today. I like the convenience and their price. The new flooring has been fine.

The salesman from Empire Today was very helpful when we did the initial installation a little over a year ago. The installers were fantastic and did a great job. They had a big job to do and that went well. The price was alright. They had the color I wanted and the timeframe and that was more important. I was happy to pay what they offered for what I received. The salesman calls me too much though and I don't like that. Empire has done my entire house and every room but they called me six weeks after they left and asked if I wanna get new floors again. That's a bit redundant. They’ve called me five times since then. The floor is only a year old. I appreciate them trying to capture business. I'm a business-getter myself, but I don't agree with doing that.

I've used Empire every time I've gotten carpet. I had carpet installed in the lower level of my home, in the basement. The installation went fine. They came in and everything was cleared out. It was only one TV entertainment set thing that they had to move. They were very professional and did their job. The quality of their work is great. That's why I go back to them. I know what I'm getting.

Empire Today has installed carpet two different times for me. There was one bedroom, then there was a basement stairway. It was a challenge to get all of the pieces together. It was a bound carpet for the bedroom, which there were a couple of installers that came, that did not have the right equipment to do it. Everybody continued to be kind, but still, it took us a couple of tries to get it right. Once we got it figured out, it was good. Everybody was knowledgeable about what they were doing. There was just a miscommunication about what was being done. Other than that, the carpet is good and it's holding up well. I would recommend Empire Today. My experience was good.

The workers were very efficient and professional. They kindly helped move items out of the way and was directly about the business. They answered all my questions and made me feel like they had everything under control. Everything was perfect. When the job was finished, I has a beautiful home.

Last year, we had floors installed by Empire Today on the first floor in my home, and I was very happy with them. Then a girl called me and said that they were offering 50% off carpeting, and I said, “All right. Well, come on over and get the estimate,” and then I went with them. I had carpet installed on my steps and my hallway and then one of my bedrooms. I'm happy with them.

Empire Today seems confident and competent. Their representative was direct and professional. The installation team did a beautiful job. They installed laminate. I love it. It looks amazing. Everything is wonderful. I'm pleased. It was a good experience. I would use them again.

When Richard came out, he was able to answer all my questions. He was a good salesman. I had Empire Today to do a carpet for me and it’s good quality for the price and for what we chose. We have a lot of compliments from the surrounding guests that was there to see it and talked about how nice it looks. It got a little tricky with the installation because the installers were not conscious of time. But I was able to call Richard and he was able to handle those things when that time came. So, for the most part, that was the only negative thing about it. Overall, I was satisfied.

I did an appointment online with Empire Today, and somebody called within an hour and scheduled an appointment. I have an email confirming it for Monday, November the 4th at 9 o'clock in the morning. They never showed and I didn't hear from them again. So, we went with somebody else.

I had two crews for the installation of my Empire flooring. One did carpet in three bedrooms and stairs, and then the other crew did luxury vinyl plank in the basement and the master. And those guys are 110%. They did a phenomenal job. Everything went perfectly the way it should've gone.

I did the floors in my whole house through Empire Today. I had installments in two different times, six months apart, because I didn't have all the money to do the entire house. My first salesman was great. The second salesman wasn't as great. I thought he was, and then a couple of things weren't down on the contract correctly. So, I didn't get exactly what I wanted but the floor looks great.

Over the past couple of years, we've had multiple products installed by Empire Today. I'm a contractor and we subcontracted to the company for multiple customers. My experience has been very good. I'm very happy with their pricing. Their website is user-friendly, and they do a great job with their sales and marketing. I work with their regional sales manager, Ryan, and he has been nothing short of fantastic to work with. He was responsive and great with the customers. I feel very comfortable sending him into my customers’ homes. He speaks with knowledge and gets the estimates knocked out in a very timely fashion. It always takes within just a couple weeks to get things installed. I would tell others to do business with them. I would immediately share their contact information and encourage anybody to work with them.

Larry and his team couldn’t have been more cordial and thorough explaining how the flooring will be completed. They worked continuously all morning and made sure everything was cleaned up and items put back in place. They did a terrific job!! They kept the dust to a minimum and reviewed how to take care of the flooring.

We would recommend Empire Today and would use them again. We have used them several times over the years. Most recently, to replace some carpet in the steps and in the upstairs hallway. The quality is good. We installed the same thing in another part of the house. It's what we expected. We estimated what the cost would be before the person came out and it was what we thought it would be.

Empire Today's estimate was great, and I went with it. Also, they were speedy. They installed our carpet.

I like that they communicate updates via email. They're very good at hitting the days that they say they're gonna be there also. However, they do not use our system, which is required for all of our vendors. But it's somebody above me that's working with them to get used to uploading the system. They upload photos and I've seen a few work orders where they have uploaded photos. But sometimes I've gotta reach out, chase people down, to get photos. But the quality is there for the most part.

I’ve gotten my flooring from Empire Today in the past 30 years. This time, I got vinyl. I'm waiting for someone to call me concerning the floors for my warranty. It seemed like they were coming up a little bit in the master bedroom. They were not popping up. but you feel it loosening up. It could be the house shifting but I still want them to come out and check it out. I thought the warranty was out and had I known better, I would not have waited that long. The flooring downstairs could have been installed better. But I still love Empire. The first time I got carpet, I didn’t know better back then. When the other people came to do the upstairs flooring, they went underneath the radiators. The other installers told me their hands couldn’t fit. But they were here to do a job and they should have gotten someone with smaller hands. Other than the two glitches, I've never had a problem with Empire.

Empire Today did carpeting in one room. The product has high quality. I had the same salesperson from a past experience with them, and I like the quick estimate and appointment.

Empire Today was affordable and their product looked like it was quality flooring. I bought the LVP and the rep who helped me was very informative, nice, and professional. The installation was good and it is a high-quality floor. But when I bought my floors, I had to put down a 50% deposit, which doesn't make sense. As long as I pay before the installation, I shouldn't have to put a deposit in.

I've been working in this industry for about three years now. They've gone through several sales reps. The gentleman I work with now, John, he's actually local here. The other two reps that I dealt with, they weren't even in this area. So, when he took over, and he was actually local in this area, he came out and introduced himself. We kind of spoke, went over some of the needs and requirements and expectations that we want. And so, that's how that relationship kind of formed. So we try to get ourselves on the same page and it worked out, so far.

I was guaranteed over and over that they have plenty of our carpet choice in stock. Available next day. I couldn't count how many times I was told that. So I called about a week out from when we wanted installation, picked a date, paid the deposit, got everything ready to go. All of our employees vacated their offices, moving computers, desks, files, etc. for Rich to give me a call at 3pm the day before delivery to tell me they didn't have the carpet, and they had no idea when they would get it. I wasn't available, he didn't leave a message, he didn't try to contact me in any other way. Just hey let Lauren know that I called, which I assumed was a confirmation call. I called in the morning to see where the crew was, and imagine my surprise that there's no carpet. No crew. UNBELIEVABLE. I will NEVER call your company again, and I would make sure to go out of my way to tell others the same.

Someone from Empire was supposed to come by our office, Prince George's Soil Conservation District, on Thursday, November 21, 2024 to go over floor samples and give us a quote. No one showed up and we didn't even get a call. The other carpet company had no issues with showing up and is eager for our business.

We had an appointment to have Empire come out install carpet and laminate flooring. I decided to go with empire because 40 years ago my neighborhood carpet by Empire and it was beautiful and it was done. The installation was absolutely fantastic. I made a grave grave mistake. I contacted the Better Business Bureau and General attorney I have to seek a lawyer. I don’t live in a home but we have a beautiful mobile home that my husband bought us back in 2007 and it’s beautiful with.

Empire claims they have trained, certified technicians. They do not. First crew to show up couldn't do 60% of the installation because they didn't know how to lay the grouted tile. Salesman royally screwed up the work order and they were unprepared for what they were supposed to do. 5 men on the crew and only one spoke broken English. Told me he needs a good review so he can get more work through Empire. I'm guessing they have no actual trained technicians and just contract out to the lowest bidder while charging you top dollar for installation. Probably why they strongly suggest hiding your valuables while the crew is there (which I thought was odd well before the crew showed up).