Empire Today Reviews

The main reason we are not going with your product is that you didn’t listen to the fact that we were absolutely not making a decision on the day of the appointment. The pressure applied was unnecessary and gross - turning us off of your product. The sales rep calling the manager in front of us and then having me repeat the fact that we were not ready to make a decision - was inappropriate and unprofessional. Once the sales rep heard we weren’t making a decision that day, he became frustrated and would not even look at us. He was nice up until that point. You all really need to change your aggressive tactics. We are going with a more friendly company that isn’t pressuring us. We would never recommend this company.

To avoid a headache, don’t choose Empire. Our carpet is 3 weeks old and we went with the grand reserve. Issue 1: carpet is lifting in a corner means poor installation. Issue 2: this carpet was sold to us being pet friendly as a special feature was “pup pet urine protection”, good for high traffic areas, and dirt resistant. Our dog had 1 urine accident, we watched it happen, it was cleaned with a Bissell carpet cleaner twice in 16 hours and there is still a stain on this “pup pet urine protected carpet. Bottom line- Empire lies about the carpets features.

I would not do business with this company again. Over the years, their quality and customer service have gotten worse. Since 2020, I’ve spent roughly $50,000 with them and had work done on four different houses without any issues—until now. Recently, I had LVP flooring installed, and it appears to have been done incorrectly. The installers did not properly clean or sweep the floor before laying the planks, which caused debris to be trapped underneath. As a result, the flooring is uneven and some planks are chipped from normal foot traffic. You can clearly see that the damage is due to poor installation.

Ridiculous communication!! We needed someone to come out and take a look at our floor that is now discolored. Getting the run around. I have to call. Get a new ticket, emails etc. Customer Service needs to do better.

Extremely disappointed with Empire Carpet and their false promises. I was told by the sales rep that the carpet I chose would not snag and would hold up well — that’s why I went with it. To be extra safe, I even purchased the warranty. Less than a year later, the carpet started snagging and looks terrible. When I filed a warranty claim, it was denied, even though I followed all care instructions and the damage was exactly what I was told wouldn’t happen. I spent over $10,000 on this carpet, expecting quality and honesty. Instead, I’m stuck with a poor-quality product and a company that refuses to stand behind their own sales promises or warranty. Save yourself the stress — get everything in writing and think twice before trusting Empire’s “guarantees.”

I will give them a 0 if I could. Bad experience all around. The crew didn’t show up until almost 11 am when they did. Told the floors will be done in 7 days by the salesperson. Then, 14 days by the person leading the crew. It has been three weeks and still not done. Sent messages were told “will look into it”. After complaining, told will be done on Monday, Friday still not done. After more complaints, told be done Saturday. Today is Saturday, not done and actually nobody working. The crew and management don’t care about the job or the customers. We have been renting an apartment and now a hotel. They have cost us a lot a money and headaches. Don’t use this company in Arizona. They are the worst.

Had LVP floor install in the first floor of my house, they charged 12k with a year warranty. After 18 months the floors started separating, cracking planks, chipping edges in multiple areas. Empire refused to honor their work and tried every way to get out of fixing them. Now after >3 years I will have to spend a few more grand to fix the floors they installed. They do not stand by their products, installation, and demonstrated poor customer services. Do not hire them for a job.

Natalia ** was as pleasant as one would hope to invite into your home for a large purchase. Super friendly, and she knew how to help us decide on products that suited out households needs. It's refreshing to be excited about our purchase, and not remorseful.

Excellent communication with the sales rep and beyond. There was an issue with the product being delayed and rescheduling was easy. The local service employees arrived on time and began work right away. They were respectful of my home and completed the job in one day! They cleaned up after themselves and were polite and professional.

Will **, sales rep for Empire, gave us a very professional sales presentation this morning. His presentation was clear and he answered all of our questions and concerns knowledgeably. Our experience with Will was definitely 5 stars!!

All are franchises and only care about ripping off the elderly by salesman high pressure high price so they get their commissions. Never ever use Empire Today.. Please this company from chicago should be out of business years ago as they don't care about you, they only care about how much money they can steal from you and will hire anyone that can breathe to make salesforce to teach you how to rip the consumers off.

UPDATED ON 10/14/2025: A week after telling Consumer Affairs they'd contact me and fix things. They called and offered me a $2 spot cleaning kit. When reminded that I had been promised $200 in cleaning supplies over a year ago, and a $100 Visa for referring my neighbor to them, they answered by asking "Do you have that in writing?" Obviously, that was not acceptable.

I had Empire Today do carpeting in one part of my house and wood flooring that you could step on if you had dirty shoes instead of a rug. The only thing is the website was hard for me to follow. It just showed me pictures of carpets, but it didn’t describe the quality or anything else about them. But in a lot of places, carpeting is about the same. Empire Today and got better quality and a very thick pad because no matter what carpet you get, a thick pad will make all the difference in the world.

Empire installed tile flooring in five rooms. I had it done on all separate times so I had a different experience each time. The first time around, it was really great and the installer was amazing. But they outsource to third parties and the installers are different each time. It wasn’t really a reflection on Empire.

I had a carpet installed and we’re happy with it. The reps are very helpful and informative. They are patient in giving us the time that we needed and he listened to what we were looking for in terms of different aspects of the carpet. We went back to the car to pull out some more samples and pick the one that best suited our needs.

I was perfectly happy with Empire Today. I had the vinyl in the kitchen installed. Their customer service rep and technician were very nice.

I had luxury vinyl planking installed on my entire bottom floor. It’s nice and looks better in my house than I thought it would. Installation took one day which is way faster than I thought. They saved my whole week. They came in the time frame that they said over the automated system. And they were done by 5:00. I didn’t do a very thorough check though cause I thought it was gonna be two days so I had planned something later that evening. They missed one spot, so I called Empire and they quickly scheduled me and they came back to finish the one piece I had missed. No questions asked, no nastiness, no attitude. They just did it.

Empire sent someone out to do a presentation and it went great. We had hardwood flooring and carpet installed which lasted for two days, one for flooring and one for carpet. They were very fast and efficient.

I purchased carpet from Empire Today and it was perfect. The installers were awesome and their customer service is outstanding.

My experience with Empire Today was all good. I got flooring that looks like wood for a big room. The customer service representative who helped me out was perfect. She was amazing. And the installation team was good, too. I had no problems with anybody.

Empire Today was great. The quality of the carpet and the team who came to install the carpet were fine. They were nice people.

Empire Today’s installers were good, experienced, and customer-focused. They met my expectations so I had a good experience.

Empire Today’s customer representatives and installers were good. I had the second floor of my home and three levels of stairs done.

Empire Today was able to come out very quickly to get everything measured, and were willing to negotiate the price, which is why we ultimately hired them. The flooring installation was swift, and we had a good experience.

Without a doubt, Empire Today is a very professional company. From sales to installation, they did exactly what they said they were gonna do. It was seamless. The salesperson was friendly, smart, and answered all my questions. The installers came on time, went straight to work, and did a perfect job. They cleaned up, and when they left, the room was done. They did a beautiful job and I was pleased. I paid a fair price for the quality of the work they did.

I used Empire Today about four years back and used their services again recently. The only problem is one of the furniture they were moving scratched my floor. It's a 10-inch scratch which they tried to fix, but I can still see it clear as day. I didn't pursue it anymore. Other than that, they did a very good work, and I’m happy with the floors.

Everyone was very nice. Asked my opinion when needed. My only problem was the squeaks upstairs did not improve. The team was very professional and left the house clean. They returned to check spaces that were left under the trim on the sides of the patio doors but explained they could not fix that.

My experience with Empire flooring of Cleveland was great! Husan our salesman was outstanding, very knowledgeable, respectful, professional and honest. He promptly scheduled our installation. The crew who came to our home were prompt.and cleaned as they worked. A job well done!

If I could give them a negative I would. Ryan was my sales rep. I let him know in the beginning I am a night time worker and I work 7 days a week. I travel. My time was limited to be in 1 place. We agreed but when it came time for install the crew lied, said they called an hour earlier when they called 2 minutes before they were to be here. Then they left 1 person to do the install that didn’t speak any English. I called multiple times 'cause the time was running over. I had to be at work. I couldn’t get him to understand. I ended up calling off from work 12 hours I lost. The work done was horrible. Doors taken off and left. Wall damage. Sloppy dirty.

There was a quarter sized hole in the carpet. The carpet is not correctly attached at the transition points going from carpet to tile. We vacuumed the carpet separates from the ground. The installers did not have enough carpet to and had to return to their warehouse for the last section. This caused the job to go until roughly 7pm.

I've used Empire Today four times before. Recently, I purchased ceramic floor tile from them and the installation is still going on. This is the second day. In the contract, they were supposed to put down cement to level on the first day they show up, but they came with a bunch of wood. Then I had to wait for the whole day for the cement to be delivered, and they wanted to charge me another $1,500. The salesman showed up and said they'd take care of it and that they messed up. So, supposedly, they were going to pay for the cement, then they had to pour the cement last night. Here's the second day and I got three floor tiles down.

We had LVP flooring installed and we have had numerous issues. In our office where my husband and I sit the flooring under our chairs has lifted, broken and bent corners that cut my foot. We submitted a claim and they denied it claiming it was installation issues. This is the third issue we have had with this flooring and each time we submitted a claim to the claim center they have been denied. If we want the flooring fixed we are being told we will need to call and request new flooring and new installation and pay for it. The flooring they sold us is garbage. They claim it doesn't scratch, warp, bend or dent and we have had all of those issues. We paid for a warranty program apparently for nothing as they refuse to cover any issues by claiming that the issues are not their problem. This cost us $14,000.00 for flooring and service that we will probably have to have ripped up completely and find a quality product and an actual reputable company.

We had laminate flooring installed and the second representative was very good when we were dealing with the contractor. Overall, I'm satisfied with the service provided by Empire Today.

The first time we used Empire Today, they matched the price that we got from Home Depot and the customer service was good. I had them install four rooms with carpet and one hardwood. The first two times the installers came, it was great. But the last time, they put a hole in my wall and scratched it up on other places. I have a claim open for it.

We got carpeting installed through Empire Today due to the price and convenience, and it's great.

We hired Empire Today due to the cost and the product. We got tile floors that look like wood and they look fabulous.

This was the second time I used Empire Today. I was happy with the service. Empire Today was recommended by a tenant and when the team arrived, they were professional and on time. I have seen the carpet only in pictures because it was on another property. But my tenant is very happy with the outcome. Two properties were scheduled to have installation done on the same day. For the second project, nobody showed up. I guess they got mixed-up with the two properties. When I called to follow up, I didn't get a clear answer on what happened. And when I called to cancel the second project because the tenants moved in and they didn't want the carpet installed, I called and a big deduction was taken out of the project.

I used Empire Today in the past. Recently, I had them install carpets in four rooms and a hallway. I got an estimate and picked the carpets I liked. Installation was straightforward and took eight hours. Everyone from Empire Today was very polite and did the job they were supposed to do. The installers did extra by helping me move things around. I thought they would come two hours later than the time that they came. I would have liked to have been shown some carpet transition options for high pile and low pile carpet. That would look a lot nicer. In the hallway, I have low pile flat carpet, and a higher pile in the bedroom. But it all worked out.

Empire Today's salesman was good. The carpet the we got is of great quality for a very good price.

I've previously used Empire Today. The quality of their work is impressive, and their service is timely. I would recommend them.

A referral led me to purchase the luxury vinyl planking ocean pearl flooring from Empire Today. Their installers were phenomenal and they did it within the set timeframe. They were very efficient and pleasant. I love my new flooring.

We used Empire Today in the past and we had a horrible experience. I didn't want to use them again, but my wife wanted to. So, we did it. But then it became another horrible experience, so I would never suggest them to anyone. I am disgusted with them and I wouldn't even pick up the phone if they called me. I wouldn't even speak to them because they're just terrible people.

This review does not even deserve 1 star! We have previously purchased carpets from empire three times. Unfortunately, 2 out of the 3 times the same salesperson provided us with the same terrible salesperson service. We were guaranteed that this would not happen again! I took off work for the original installation. The day he called and told me the installers picked up the wrong carpet and needed to reschedule. The rescheduling date was not accommodating at all. I had to take off work again. Both days I was not paid for time off.

Updated on 09/22/2025: Good morning. So it takes me writing a public review to finally hear from you. I wish I had known this information on Monday, 9/15/25, when it would have been useful. My first call was at 5 p.m. that day, and I have called your office every day since. I don’t need apologies; I need solutions. I need compensation for my wasted time. I need my sectional couches replaced. I need my flooring finished correctly. Right now, I cannot even put my home back together because no one has provided the basic resolutions I’ve been requesting since Friday morning.

I had someone come in my house put the whole order together. Why didn't she ask if I wanted my door cut. We put a new floor in with a door and now it's not reinstalled because the installer said it wasn't included. For like good but I cannot endorse anyone who misses the details. When I complaint I was told I should have asked. I'm not the expert. Horrible feeling after.

Permanently damaged a tile and cabinet face. Requested a call back and nobody bother to call. Cost to repair tile and cabinet are over $1,000!!! There also a seam right in the main walking path and it makes a squeaking sound when walked on, could potentially go away after its walked on for a bit but still not pleasant.

Living Room and Hallway carpet installed was lighter in color and different in color than expected. Installer did not show me carpet before installation. I was in my office as he closed my door during installation and did not notice the color issue until he opened my door to complete the installation at that doorway. I contacted my Salesperson immediately to express my dissatisfaction. Salesperson did revisit after installation but disagreed with my evaluation. 9/19/25.

My wife and I were very happy and satisfied with the work that was done and and the time in which the total work was finished. The three installers were very professional and helpful. Looking forward to working them again on our next flooring project. We were extremely satisfied and will recommend Empire Today to family and friends. The **

I am completely satisfied with the work that was done installing the hardwood flooring in my family room and the very larger master bedroom. Being that the master bedroom is actually a combination bedroom and setting room. They also did an outstanding job cleaning up and putting everything back in its original place once done. The workers truly knew what they were doing, as they made every effort to complete the work without causing any damage to my home. They did a Great Job working tiredly for two days until all was completed. Thanks, for a job well done.

This is the second time we have used your company in the last 4 years. Everything about your company was great. Sales rep was helpful picking out our carpet. Phone and email reminders of the install. And finally the install crew was great. Moving furniture, removing old carpet and installing the new carpet. I can't believe it was an all day job.

I went with Empire Today partly because their website and advertising claim they cover accidental damage, like scratches or dings on floors. Unfortunately, that turned out to be very misleading. While moving a treadmill, we accidentally dinged the floor. I filed a claim, only to be told it was denied because their fine print excludes anything that happens during the process of moving furniture or heavy items. This is the opposite of what their advertising leads you to believe. If a company says they cover accidental dings, but then hides behind exclusions that cover the most common causes of those accidents, that’s deceptive. Be very careful before trusting their “protection” promises. I would not recommend Empire Today.

We went with Empire Today to install solid hardwood flooring throughout our entire home prior to our move in date. After getting multiple quotes, we chose them because they assured us that they could compete the job quickly and seamlessly. We informed them upfront that the timing was extremely important because we are holding off on movers delivering all of our belongings until the floors are completed. They have since completed only part of the floors (over 2 weeks ago) and have continued to push back the rest of the installation - FOR A MONTH - citing that "they are waiting for materials". Again, my entire family (including children) is living in a house with partial flooring and no belongings, due to this company's inability to keep their promise on a $50,000 project, which they had us pay for upfront.

Extremely Disappointed – Poor Quality and Service from Empire Flooring. I purchased luxury vinyl plank (LVP) flooring from Empire Flooring for my entire first floor, along with their service plan that was supposed to cover issues like peeling, warping, and plank movement. Less than three years later, my floors are already showing serious signs of wear—peeling, warping, and shifting planks that make my home look neglected and embarrassing. When I tried to file a claim under the service plan, I was shocked to be denied—despite the fact that the issues are exactly what the plan is supposed to cover.

This is a mixed review that averages out to a 2. The actual tile installation was a 5. Beautiful Mercer tile for my entire downstairs professionally laid. The issues are with both pre- and post- work. The salesman told me the installers would cover A/C air intakes and all electronic equipment (A/V and computer workstation). As the entire downstairs was being tiled, I retreated to the upstairs for the day. When I came down, I found a thick coating of dust over all of the electronics. The computer had shut down due to the filters being completely clogged. The A/C intake's filter was brown and totally blocked. After the installers had left I found the kick panel for the dishwasher had been pushed under the dishwasher as it could no longer be reinstalled due to the tile being installed too far under the dishwasher.

The Empire Pittsburgh Install Manager, Tony, needs to be replaced with someone who is actually professional, mature and properly trained on how to speak to customers. If Tony is still the install manager or working in operations in another year or two when I need to have carpets replaced in 3 additional rooms, I will not go with Empire again.

Empire the king of empty promises. Buyer go anywhere for your flooring needs but NOT Empire!!!! I had new flooring installed in April. The installers shot a nail through a water pipe in the wall. My wife and I went on a 2 month vacation and returned to a flooded house. On July 31 Empire installers removed the wet flooring, discovered the nail hole from the base boards and advised me they would take care of the damage. The advised me there were no Empire employees that did plumbing or water damage repair so I should use anyone I prefer and send the bill to them for reimbursement.

Used Empire today for my flooring in my house spend over 18k with then a little over a year has passed and there was already an issue with my flooring. I tried to get it fixed through the warranty they sold me but they denied my claim. And want me to pay $700 to fix the issue when I told them it was from foot traffic with me and my dog going in and out of the house which warped my flooring and is no longer connected. They said, "Sorry. You have to pay." And, "Your claim was denied"! So I am writing this review to let everyone know Choice another company to get your flooring done from.

We used Empire to install Laminate Flooring (first floor) & carpeting on the second floor of the townhouse. The quality of the flooring & carpet is not bad; they look pretty good. The only issue I have with them is the fact their installers stole items from our townhouse. I did not notice the items missing until after the installers left. When I contacted Empire, they told me they would investigate. I never heard back from them & when I tried contacting them, they would not return my calls. The value of the items taken is about $75. It just blows my mind that a company would use installers that steal from the customers & the company does nothing about it. I cannot in all honesty, recommend Empire Flooring due to their lack of oversight of their installers. This experience was disappointing, especially with the fact the company just ignored me once I let them know about the theft. Without a doubt, I will never use this company again.

I spent $18,000 on flooring. They removed hardwood floor in the bathroom and the new flooring is shorter so the sink and toilet don't touch the ground. They didn't tell me this before they installed. Just left me with it to fix. I also ordered a specific amount of flooring and Empire took what was left. I felt like I should retain the extra. I now have a small fix I need to make and they won't sell me a box. When I contacted customer support the lady was incredibly rude. They will be nice and try to sell you, but when it's done you are done to them. Terrible experience with Empire.

We purchased and had our carpet installed by Empire Today in 2020. It's been five years since we purchased, and the carpet has come loose and is rolling up in different spots. I called to see if there was any warranty, but of course there is not. I was told it would be $250.00 for a repull or stretch. I've had carpet before, and it has never done this. I am disappointed with the quality of Empire Today's work.

While I appreciate the friendliness of your salesperson, L.R., I must express my deep frustration and disappointment with your company’s handling of my recent carpet order. Despite L.R.’s pleasant demeanor, it was clear that he lacked a working knowledge of the product he was selling. After five years in the industry, I would expect more—not less—expertise. The fact that your team was able to close a sale based on inaccurate or incomplete product information is not only misleading, but entirely unacceptable.

Using Empire was the worst mistake we've made 3 years ago. They promised great quality, the quality of the sample we were shown in our home is not what was put in our home, it started coming up in places after 2 years, we called while it was "under warranty" & were told we'd be charged over $100 for each area they came to check. They said our home would be clean, no dust, it was left a mess, we had to hire a construction cleaner to clean. And the installer went to the bathroom in our home, cleaned himself & put the TP in the trash. We are going to have to replace our floors in the very near future. Don't use them.

Took Empire 3 installers and an inspector before I had the floor installed correctly. Then they tried charging me $300 just to have someone show up for a warranty inspection. The inspector came said it was delaminated and they still denied the claim. They are now ignoring me after demanding a refund. I begun pressing legal charges against them. Run from these idiots.

Two years ago I had my living room dining room and hallway done with LVP flooring. I started to notice imperfections with the flooring that were disturbing for me. Contacted my representative Joe who came and took pictures on 6/24 and told me he would submit them to the office and someone would call me in about a week. Well I got the call a week ago from their office letting me know that they were coming 7/24 to make all those problem areas disappear. Imagine a company that actually follows through. They arrived today right on time. Joe and a helper performed a miracle, out with the old and in with the new flooring and at no charge. He put all the furniture back and there was not even a speck of dust or dirt anywhere.

First the good news: Great job by floor installers and salesman was friendly and professional. 2nd the bad news: initial quote was double another vendor's quote with same material. The next quote amazingly was half of 1st quote and less than the other vendor's quote. I should have thrown him out, for price gouging, however being an ex-salesman I was comfortable with the process. The quality work done by the installer team is worth mentioning again. Just remember, never accept their 1st quote, and always get at least one other quote for comparison. I wouldn't recommend, if you do not enjoy negotiating.

We have bought carpet from Empire numerous times. We have dogs and my husband uses a wheelchair. We decided to replace our family room carpet (Empire carpet that was almost 10 years old). We discussed the master bedroom but were hesitant because the carpet in there though it was worn was very high quality carpet that had lasted 20 years. The salesperson showed us only high traffic highly durable carpet and assured us it would work for the constant wheelchair traffic and our dogs. Immediately after install we noticed loops of carpet were being pulled up. By the third month there were noticeable tracks from my husband pushing his chair to and from the bathroom. I called and told Empire that I wasn’t happy.

I am writing to formally express my deep dissatisfaction with the handling of my recent carpet order and installation. I selected Empire Today based on their reputation for reliability and professionalism, but my experience has been far from acceptable. I scheduled my carpet installation well in advance, with the understanding that the product I ordered would be available and ready for installation on the agreed-upon date. Unfortunately, I was informed—without sufficient notice—that the installation would be delayed due to the carpet not being available. This delay has now pushed my installation to a date that is entirely unacceptable and has caused significant inconvenience.

Ric was our consultant and did a fabulous job of explaining and showing us all of our options. We had new waterproof laminate installed in our family room, the entry hall and an office. The installation process was easy and seamless! Our installation team were the best - true professionals and it was evident they were extremely competent.

Consultant Gary Fusz here today. He answered all my concerns and explained best option for my home. I have worked with him before and find him very informative and helpful in getting the right product for my rooms. He takes the time to explain pricing, possible installation problems, service plans etc. I am very pleased with the service and the people at Empire.

Tomas was so wonderful to work with and really tried to make the deal happen. I have used them before and I'm so glad I called them again. There were so many samples to choose from it was great. Highly recommend.

The sales rep. was on time and spent about 20 minutes to understand what kind of flooring we wanted. He was thorough and took his time to understand our vision. He came back with samples and measured our rooms. He gave us a price that was fair, $4,000 for 400 sf. It was installed the next day. The workmanship was excellent. I would recommend Empire to anyone looking to get new flooring.

Horrible experience. Our flooring is only 2 years old and it’s already starting to buckle badly and come off the floor. Empire will come out, for a fee of course. No standing behind their products. Shortly after we had the flooring installed we contacted Empire and told them we had buckling and snapping when we stepped on the flooring. The tech that came out told us that “well, your flooring is in direct sunlight so that’s gonna happen, just cover it with furniture or a rug.” But now we have two really bad spots that “are not in direct sunlight”.

I would give them 0 if I could- trying to get them to fix issues after installation is a nightmare. I had to take everything out of my closet and they no called no showed. Rescheduled to take the day off - again no call no show. They wouldn’t do it a 3rd time would they? Yep! No call no show! They got their money and don’t care - go with someone with better customer service!

I’ve used them before to do flooring and they’ve always been good. I’ve had the floors for eight years and they’re holding up nice. It’s been a very good experience overall.

My experience with Empire Today has been good. Their sales person made the process very easy, and showed us all the different samples. I had a small repair that needed to be done, and Empire Today came and took care of everything. I couldn't really ask for anything else.

This is the second time I’ve used Empire Today, and they installed carpet. Their customer service was good. The installation team was also good, professional, and on time. They did a good job.

We worked with the salesperson from Empire Today a few times before and had a very good experience. The installation went well, and the installers did a great job. The carpet has good quality, and the overall cost is reasonable.

I had carpet installed by Empire Today, and it's a good quality carpet. We needed it installed within that weekend. It worked out real well. The installers were very professional.

I called Empire to make an appointment and I thought they were going to send someone out, but I was wrong. Their guys never showed up for the appointment. Empire called me later, but I already picked a different contractor.

My sales rep was good. He knew it was for a rental, so he knew exactly what I was looking for. He had limited the options based on that. I got the snap-in vinyl. It was a quick and pain-free process. The installation was smooth. I opened the door to let the installers in and closed it when they're done. So far, no one’s complained yet.

We had a salesperson come to the house with a limited amount of samples of LVP. We weren’t really happy with them, but we needed to take up our carpets because we have pets. Installation was okay, but the trim work was ugly. We have some transition spots where the floor meets other carpeted rooms, where they put the floor trim in, but they nailed it to the floor. I’m just a little time, the nails were lifting and cutting my family's feet. We also have an area where the floor is wearing unevenly. We lived with it for about 1+ years and I finally called and made a complaint. As I figured, they we not helpful and told us that we would have to pay for any repairs. I say spend a little more upfront because it will cost you more in the long run.

They denied my claim for warping after a spill of water. They said I took too long after the spill to make a claim. It was within a half hour after the spill. After I contacted the sale agent I had he told me to call back to get it in writing, but I have been two days at this time waiting for someone to speak to about this issue but to no avail.

Updated on 05/15/2025: I left a review about the crappy flooring Empire Flooring put in my kitchen and now I'm getting too many phone calls from them. I will never want your business again so stop harassing me with the phone calls. If I get to the phone and it hangs up, I call back and the number is not taking calls. They will sell your information.

Empire Today is reputable company, and you get a better guarantee with them. The presentation was very informative. They had a variety of different floors, and I was very impressed with what I saw. The installation was great too. They were able to put it down without taking everything out, so I didn't lift a thing. The only part I didn’t like is I have a high credit score, but they turned me down for financing and wanted me to use this particular bank that charges high interest rate. But customer service, workmanship, everything was good

The salesman from Empire Today was great. The only thing I didn't like, after the fact, was that we had a few things that needed to be addressed and he was not approachable anymore. I'm in sales. He was the first person to represent the company, so if I had a problem with it, he should be available.

I had carpet installed in one room and a stairwell by Empire Today. The first person I worked with was accommodating. He handled everything over the phone and got it installed, and I was happy with that. It cost more than it should have, but I was fine with it because it was done.

My dog dug up part of my rug, so I had to have some tile put in front of the door where the rug was instead of recarpeting the whole room. They did the best they possibly could, so it’s acceptable. There wasn’t a large selection of tile to choose from, and this is not my favorite tile that I had. But, it was reasonable and it fixed the problem.

We had a close-match carpet installed by Empire, and we’re actually getting another close-match installation on the 14th. It involves one big room and a small closet area. Now we’re expanding it by adding the same carpet to another room, so it’ll cover two rooms and a closet.

The chair I was using has wheels on it, but the wheels don’t slide very easy on carpet. I was struggling moving and it was bothering my back. We had a presentation with Empire Today. They brought samples and I got to look at them. They were fine but they were too expensive. I ended up cutting a hole out on the carpet where I needed to and it’s fine.

Customer service was good when the salesperson came to sell me the floor, everything was wonderful. But now, when I try to call him, he doesn't answer because he’s busy, and then he texts me. Yesterday, I called and he said he’d call back in 15 minutes, but he still hasn’t. I’m having a problem with the floor. I contacted customer service, and they said they’d put in a request and someone would call me back within 1 to 3 days.

The customer service was fine. The man who came out was very helpful and informative. He explained everything. I didn't end up going with them after all because I found a better deal with somebody else. But I had used Empire Today years ago to put a carpet in my room.

I've been using Empire for quite some time, and they do good work. I've had the carpet and the vinyl plank floors, and the PVC tile floors, something along those lines. But nothing with hardwood yet. Everything's been pretty good. I haven't had any complaints from anybody.

A guy came out and gave me an estimate. He was awesome and it was a good experience. There was no problem. I would have used Empire, but someone else came in lower so I went with them.

I got carpet from Empire. The salespeople were great with their suggestions and everything went smoothly during the installation. It was a great experience.

I've used Empire a couple of times. I use them because the guy that I deal with works with me really well. I usually call him directly because I've done three levels of my house with Empire. Everything I've had has really held up and has been fine. I have not had a problem with their quality at all. When I first started with Empire, it was just that the quote was decent and the fact that I could pay over time. Some companies want the money upfront and I didn't have $5,000 to pull out of a bank account.

The Empire sales rep was a little bit loud. He was raising his voice in my condo and it was unpleasant. I didn't want him in my condo after that. I was telling him I'm military and that Empire had a sale going on for 45% something. He was saying, “Let me see what I can do for you.” And then he was like, “The tablet's not allowing me to give you the discount.” For the really small area that I was gonna do carpet on, it was gonna be $686. The carpet was bottom of the barrel. There was no way I was gonna do that. I can hire a professional for a lot less. I told him nicely that I was not interested and to have a nice day.

Everything went fine with Empire Today. There were no concerns. Their customer service was great. They were knowledgeable and thorough. There was nothing that they didn’t know. And they weren’t pushy. I just decided to hold off for now due to financial reasons. It was just a little bit more than I was anticipating.

We had tile and carpet installed by Empire Today and that went fine. The guys cleaned up after themselves. The consultations we got were also fine.

I had a wonderful experience with Empire Today, and everything looks better now. I had carpet installed in a hallway, a stairway, and two rooms, and it only took one day. The representative was very informative and knowledgeable, and since I was on a fixed budget, they were actually able to work it out with me. The price is very reasonable.

I loved Empire. They were very good. We had carpet and luxury vinyl planking installed, and the pricing was very good. The installers were terrific and understanding. I really couldn’t have asked for anybody better.

We used Empire Today when we first bought the house three years ago. We had a flood a couple of weeks ago, so I called them for a quote to redo the floor. The quality they offered is good, so I went back to them. The gentleman that we had was very personable, honest, and very straightforward.

I used Empire back in the day. I used them again recently and their people are attentive and fair and the price was good. Everything seems good. I'm happy with what was offered and what was done.

I needed a next-day carpet install and Empire is the one who offer that. My father said that the installation went smoothly. The guys knew what they were doing and it was easy. The carpet is really nice, and it is what I paid for. Shout-out to my sales guy Roy, he was great and helpful. I’m moving out of my house. So, I had to put new carpet in to get out of there. So, I was on a tight budget and he worked with me to meet that. And he did not try to upsell me or pressure me into anything. He tried to give me what I wanted.

Everything went really well with Empire Today. I bought a carpet from them. The sales consultation was great, and they were able to answer my questions. The installers did a great job and were fully transparent. I’m pleased with the quality of the carpet and the install.

Good morning, on March 3, 2023 my wife and I had Empire Today to install vinyl flooring put in our kitchen/dining room area. Had it installed and bought a 5 year protection plan that we were told covered everything a to z as far as warranty work and repairs. 1 1/2 years later flooring started cracking, peeling, and lifting. Called about repair services. Were told unless it was accident it’s not covered! Called and complained, nothing. Filed a complaint with BBB and got nowhere, empire wanted to charge almost full price of original $ for repairs!! Empire today doesn’t stand behind their product or services! We will never use them again!! Robert A Pennsylvania

I needed to replace a couple of rugs in my dining room, and the sales representative from Empire Today showed me the pet-friendly carpet. I didn't get to do an install as I didn't have the amount of money to do it, but the visit itself was very good.

I was looking for luxury vinyl plank flooring for my guest bedroom, the walk-in closet in that bedroom, and then the hallway outside of it on the second floor. And I had gotten an email from Empire Today saying that it was 50% off installation or 50% off the product. They were running a promotional deal, and I thought it was great because it was what I was looking for. And since I had used it before, it’s great.

I’ve been trying to get carpet put in for 20 years and I was finally able to do it with Empire Today. The salesman was good. I thought there was a 50% discount and he showed me that, but it wasn’t what I needed down there. The room is big, so I'm sure there were two carpets that were seamed together, but I couldn’t tell ‘cause the installers did a nice job. We had it financed, which was fine too because it made it that much easier.

I was looking for a carpet for three bedrooms. I knew that Empire Today has good pricing, and I wanted to get a quote. The sales representative was good and very helpful. I haven’t gone through with the installation process. I decided not to move forward because I had many things that were going on. I’m just going to do this after. Empire Today was great and very convenient. I would recommend them.

We never got to do any work with Empire Today. The lady came inside and she didn't show us any colors for the floor. All she did was give us documentation and everything was written down. I emailed the lady several times asking for the square footage and the cost per square footage of the material and labor. It took her three weeks to reply to me and she didn't give me any numbers. We didn't have too much interaction and their response was not good. So I decided not to go with Empire and I would tell others not to contact them.

I had carpet installed in two rooms by Empire Today. When they came out and did the presentation, it went okay, and the quality of the product is good. I’ve had a good experience with them.

I recently moved and started getting estimates from different stores, but everything was more expensive than I expected. My house isn’t very big, so I felt the pricing was too high. That's why I didn't go with Empire. I ended up going with hardwood floors because that was the cheapest option for me.

The representative gave a timely presentation. He was excellent, first class. The installers were pleasant as well.

This is the worst company and worst experience I've ever endured -- and it's still going. They installed a floor for nearly $6,000 for me (which was a debacle) and it cracked quickly. I've been trying for five months to get anyone to call or email or contact me back about it. It's under warranty but they are intentionally avoiding me. I've called at least two dozen times. There's been three separate reference numbers to opening a case. Twice I waited for an appointment to meet a person that never arrived at the scheduled time to look at it, and never responded to me again. It's like a game to them. I'm getting a lawyer and contacting the Better Business Bureau. I've never in my life gone through this with a company flat-out ignoring me and refusing to show up or return a call or follow up to open case numbers.

I’ve used Empire Today years ago, and I was very pleased with what they provided. The floor has held up for over 15 years. I had wood laminate in the kitchen and a tile put in the bathroom. So, I called them again. The two salespeople were friendly and easy to work with. They did a good job.

Setting up Empire was fine. I’ve dealt with them in the past because they did work at my old house.

I went to a home show, and Empire Today was there in Valley Forge, King of Prussia. So I reached out to them. The sales representative was very professional and he explained everything clearly. He gave me every discount he mentioned and Empire is very thorough, and the products are high quality.

I had scheduled a visit with Empire Today for a consultation. But I received a message either the day of or the day before letting me know that the person wasn't able to make it and they wanted to reschedule. I still wanted to meet someone and they eventually got back to me and had someone else fill the scheduled slot.

We had Empire Today install carpets and flooring in the bathroom, and it was great. There were just a couple of things that needed a little touch-up, like on the one connection between the bathroom and the carpet area, they put one of those wooden things with the nails. And I stepped on those nails the first couple of times. And it wasn’t very pretty. So, I just hammered them down. But the installers were clean, fast, precise, and the prep work was great. So, they were highly recommendable.

I chose Empire because I wanted a good quality flooring. They’re okay, but I wish I had better choices of the flooring. I want light gray vinyl flooring, but all they had was dark brown, white and dark gray.

My experience with Empire Today went well. I had already used them previously. This time, I had carpet and some laminate flooring installed in my house. It met my expectations.

Everything went well and smooth with Empire Today. I saw a commercial for them and decided to purchase vinyl floor, and I had no problems at all with the purchase or the installation. The quality is good and it looks nice.

I am extremely disappointed with the recent experience I had with this company. My initial experience in 2023 was positive, but the recent events have been a disaster. The first consultant was uninformed, and I was misled about the impact on my credit score. The subsequent delays, lack of communication, and missed appointments have caused me significant inconvenience. The final consultant was knowledgeable, but the installation was ultimately cancelled due to unaddressed issues with the contract. I expect a higher level of professionalism and communication from a company, and I’m hoping for an explanation for the failures in my case.

We were very happy with the sales visit from Empire Today. The person brought samples, all the different options, and even explained the levels of them. I was there for choosing the carpet and the sales rep wasn’t pushy, so we liked that.

"EMPIRE FLOORING." STAY AWAY FROM THAT BIG SCAM". This is the worse of the worse company to call for your carpet installation!!!! They have no clue of what they are doing. I got a representative coming to my house with a bunch of carpet sample and we both agree on a color that matches exactly the partial section I need to replace in my house. I put a down payment (half of the complete payment) they came with a wrong color the first time, and said they are sorry and promised to fix it.

Install date: 9/04/24. Price-$6830.97 Areas - living room, 2 hallways & 1 Bedroom. I thought this was a good idea. Well, on 03/24/25, my mother fell while transitioning from her bedroom into the bathing area. The fire department was called and mother put upright. We couldn't figure out the reason for the fall. We figured it out 03/26/25... Stripping from the flooring installation had started to separate. This not only in that area but in the living room area too. I called Empire and shared my dissatisfaction, the need for the problem to be resolved immediately due to my mother's age and mobility, the only usable restroom for my mother, my upcoming surgery on 3/27/25.

I chose Empire Today because of an ad. I got a carpet from them. The selections were okay and the installation was fast and efficient. I have it for less than a month now and the quality seems good and it’s comfortable.

my expectations. They did a nice job.

I did consider purchasing with other companies, but Empire Today baited and switched me. I had carpet and vinyl installed in my dining, kitchen, and living room. When the sales rep put everything in. She only put it in for the kitchen and living room. She didn’t include the dining room.

I had Empire do our carpet and two bedrooms and I love the smell and brand-new look of the carpet. The installation was quick and the quality of work was very good. I was not able to have the installation once I got my order but they were willing to come out the next week. Empire is very good and I will definitely be using them again.

I’ve been using Empire for about a year now and so far, it’s been good. I would recommend them.

I had vinyl laminate flooring from Empire Today installed in family room, kitchen, dining room, hall stairs, and walkway upstairs.

They send a salesperson out that tells you Empire has the best warranty and customer service. Wrong. Their customer service is the worst. Had floors installed 6 months ago and I'm still waiting for a resolution. The laminate has a defect from the manufacturer. The installer came out and took pictures. I'm told everything was sent to manufacturer for review and Empire is waiting to hear back from them. I call back every 3 weeks and get the same answer. The laminate is also very loud to walk on. Sounds hollow. I was told and paid for the top of the line flooring. That's not what got installed. Very disappointed in this company. The manufacturer of laminate is Baydream flooring. Stay away from that brand.

No response. DEPOSIT NOT RETURNED. Buyer Beware... I had my stairs carpeted about a year ago and love the carpet. I called Empire back out as I wanted to have the carpet made into area rugs, to which I was provided a contact for the commercial side, where I purchased several sizes and put down a deposit. In the meantime, the sales team that came out convinced me to have the same carpet installed in two bedrooms and a den. When the installation date came, the installer advised that they could not put the carpet over the current flooring (which was not disclosed during the sale)

We chose to go with Empire over other brands. The salesperson who came out knew the product. The quality of the carpet we had installed in one room is all right and comparable. It can be replaced in the event of an accident or something happening.

I had my floors done by Empire Today, and in the past, they did some carpet on my stairway. The installers were excellent. But when I was really in trouble, they didn't come to help me. The floor was bumping up ‘cause I had a leak behind the refrigerator. I called to get them to come back, but they wouldn't come back and do it unless I paid them ‘cause it wasn’t covered. So, that was very frustrating and depressing. I was very upset ‘cause I went a couple of years before I got enough money to get my floor fixed. Also, I’m disappointed with the carpet, but that’s my problem. They did a good job putting it down, I just don't like it ‘cause it looks dirty and it doesn’t look new.

It’s been about two years since Empire Today installed my carpet. I looked them up online, and the person who came over brought information on different types of carpet and what it could do. They also showed me all their samples. The carpet is tight and stain-proof, and I like it. It also matches my living room.

We've used Empire multiple times. It was good. Every couple of years, we've had something done. They did our vinyl floor and rugs. They did a good job at two of our houses. The contractors were very nice and very helpful.

I heard about Empire Today on TV, and I decided to give them a try. When I called, my agent, William, was very nice, and I felt comfortable moving forward after speaking with him. The overall sales experience was positive. They installed carpet in my home over two days. On the first day, two installers came out and completed the downstairs living room and dining room. They were really nice, and the work took about two hours. The second installation day was last week, and three installers came out. They were also very nice, and the installation took about four hours.

Absolutely DO NOT waste your money on Empire. I made the terrible mistake of spending $15,000 with them in May 2023, only to have my flooring completely botched. The LVP flooring started coming up almost immediately, and even the contractor they sent admitted it was due to improper installation—yet their official report magically said otherwise. I sent countless emails, spoke to multiple people, and got absolutely nowhere. Instead of taking responsibility for their shoddy work, they had the audacity to quote me another $8,000 just to fix their own mistakes!

I had carpet installed in the family room and plank flooring installed in a hallway by Empire Today. I didn’t consider any other companies because I’ve worked with Stephanie before and she’s fabulous. She knows what she’s talking about and takes her time. She explains everything and brings out whatever you need. If she doesn’t have something, she goes back to her car to get it. She seems to understand your needs right away.

I sent the quote up to corporate, and that was it. They were timely in coming here, they did a quote, and they sent it to me. I was satisfied all around with Empire Today.

I purchased hardwood floors and vinyl flooring from Empire Today. The sales rep was okay. She just wasn’t very knowledgeable about a couple of things.

The guy came out, gave me a good price, was responsive, and on time. I understood everything that was going on. They have plenty of choices too. However, we decided not to go with the carpet. So, we ended up doing different. Still, I was happy with the response and meeting with someone.

I purchased vinyl flooring from Empire. The quality is very nice and I’m very pleased. The sales rep was very nice and professional and the installation went great. The cost can always be less though.

I had rugs put in both bedrooms. The installers came in on time, installed the rugs but put them in the wrong rooms. I corrected it and they put them in the right rooms and left. The crew has only been with the company for a week but they were fine. The quality of work was excellent. I would recommend Empire Today. They were reasonably priced, came on time, did an efficient job and worked well together.

We had LVP and carpet installed by Empire Today. We did get a quote from Home Depot, but Empire could do it quicker. Our salesperson was really good. They've been really easy to work with.

I've used Empire in the past and it just seemed to be the best fit. I had a card from the sales rep from the previous job and gave him a call. He met me over there within two days. He was a good communicator. I had two different types of carpeting installed, a commercial and residential type. I needed something that wouldn’t wear for a hallway. It does seem very durable for the hallway and well-trafficked areas. And the other location where it's a living space, it's very comfortable and it looks good. They had good colors and materials for that area. The crew was really good. They didn't mark up the walls, and the baseboard looks fine. They really took care of the hallway. I didn't have to go back and do touch-ups. They did some nice work.

I got flooring installed by Empire Today. I had a little confusion about the installation at first but it turned out okay. I like the quality and I would recommend them.