Empire Today Reviews

Jordan came out to the house last night and wrote a bunch of chicken scratch down on the back of the "Pricing Worksheet". Did not have the samples I asked for on the phone when I set up the visit. Told me I needed 47 cartons to cover the area and said it would be $22,230 but they were having a 50% off sale as advertised and that it would only be $13,655. I'm not a math wizard but half of 22 is 11? I got an "urgent message" from the "Offer Team" so I scanned the sheet of paper with the chicken scratch and told them I had no clue what any of it meant. Needless to say, they never replied.

I purchased vinyl from Empire Today 2 and 1/2 years ago. Initially it had to be totally reinstalled because the installers did an extremely poor job. Now the vinyl is cracking and getting wear holes because it is so soft and cannot withstand normal kitchen usage. My husband and I are senior citizens, we have no small children and don't wear stiletto heels! I have lived in homes where vinyl lasted 15-20 years. This vinyl is not even making it to three years! Even though Empire advertises lifetime warranties on the products it sells, they have informed me that because they no longer carry this pattern. They can't do anything about this situation. It is completely unacceptable that a product is wearing out even before it is completely paid for!

I had carpet installed and was like walking on rocks from bad pad. They reinstalled new carpet. Same problems not as lumpy but you can feel bad spots by walking on it. Plus it is coming up in a lot of areas. They sent someone out a PRO that said it was my floor. Really my old carpet was fine on my floor. My old carpet I wish I had back was a lot better than this. Saved a long time to replace my carpet in my whole house. I hate it. They charged me for the second installation that I was making payments on even though they should have paid it and they turned me into collections. First time in my whole life I have always paid my bills on time. My kitchen was torn up twice with new flooring and still looks bad. They are a terrible company and I would never recommend them to anybody. Their products are cheap junk. You get what you pay for. I will never be able to save enough to this again. I made a BIG MISTAKE using EMPIRE.

I chose Empire Today over other brands because they can do the installation the next day. I had carpet on the stairs and had them install a vinyl floor, but they were planks, not peel-and-stick. I've been meaning to call them to ask them to come back out because they have to fix my threshold because when they put the floor, it was higher than the carpet. They just stuck the threshold there and I can't shut the door.

Showed up with wrong supplies, left and never returned that day. Waited 8 hours. Once tile installed it was uneven, grout thick and thin, one tile loose after a week, and the area was a mess with handprints all over the walls. Installation Manager admitted a horrible job however has yet to settle the situation. Installation was in October. Supposedly an area manager was going to call me. Waiting two weeks now with no one returning my calls. They have been paid in full already.

11/5 Carpet install for four rooms. One room not available. Asked that I not pay for the room I wasn't receiving until I actually get it. $1180.08 removed from bill. 11/7 Called sales rep to inform him I was unhappy with one of the rooms carpet as well as item missing from daughter's room. 11/13 Sales rep scheduled to meet with me at 10 am. 10:45 no sales rep. Call him, he won't be able to get to house for another 45 minutes. Had to go back to work so scheduled a 6pm appt. 6pm sales rep gets to house, takes pictures of carpet and discuss missing item from daughter's room. Nothing he can do but contact his managers. Asked for a breakdown of each room. Still no 4 room carpet.

We chose Empire because we liked what we saw with their products. Empire installed flooring and carpet in our living room, stairs and hallway. I'd recommend them.

We had a flooring installation scheduled for today. I waited and waited. We had never heard anything after the initial appointment was set up, so maybe it's my fault for not calling sooner. I called the company and they said there was no record of an installation being scheduled! I already had taken the day off work! Now my husband has to take a different day off work for the installation that is now supposedly scheduled for the 8th. I'm pretty angry. If we can find better pricing we may cancel before the install is supposed to occur. The initial estimation went very well, but now I'm not sure I even want to deal with this company.

I first of all want to say that in 2010 we had our entire 1875 sq. foot house outfitted with ceramic tile. This was a large purchase and was completely satisfied. I use to refer people to Empire Flooring. In September of this year, we decide to re-carpet our upstairs bonus room and stairs. This was a small job. We picked out a special order style of carpet with the understanding it would be two weeks before an install date could be made. Within that initial two weeks, I was contacted twice with an install date. The first date 9/22/15, I took vacation off of work to accommodate the install. The second time 10/8/15, I had to take a personal day. The excuse I was given both times was "well, it's a special order carpet and we will call you when it comes in." Why did you schedule the install if the carpet was not available??

I had a great experience with Empire, but the little transition piece that they put between the two different floors needs one more nail.

I had hardwood floor installed by Empire Today and I had it in my home. I would recommend them to a friend.

Empire installed carpet in the basement of my home. I got some quotes from other companies but I went with Empire because of their price and their representative who did well. So far the new flooring has met my expectations. I would recommend Empire to others, in fact I just did three days ago.

We purchased our carpet from Empire 2 years ago for our bedrooms. The salesman who came to our home was very confident when he promised we would be happy with our carpet that came with a lifetime warranty. I noticed a few months ago our carpet is looking very worn down, areas that we walk on are obviously smashed down and frazzled, parts are clumping together and it is beginning to look like it will need to be replaced. The carpet is in our home where only my husband and I live with our toddler and we take very good care of it, we don't wear shoes inside, I vacuum at least once a week with a Dyson vacuum, there are no stains or any other damage other than it looks very worn down in the places we walk.

I had a good experience with Empire Today. I'd recommend them to anybody.

I had carpet installed in my hallway, living room and master bedroom. I chose Empire Today over other brands because I didn't have to have any cash and I needed it immediately done. I would recommend them.

Had an appt today between 7 & 9pm. I called before 8 & after 9pm. Customer service said rep was not answering and they did not know where he/she is. Rep could have called to say they were running late but no contact from anyone. So unprofessional.

I am happy with my carpet from Empire Today. It was fine and I had no problem. They did what they said they were going to do and came out when they were supposed to.

We ordered carpeting for a foyer and living room. The salesperson was nice and fairly prompt and not very pushy. The carpeting was for my elderly aunt (89 yrs. old) living in Brooklyn NY who is about an hour and a half away from me. The carpet was either to be glued down if possible or put down with padding if that wasn't possible. These instructions were explicitly written on the sales form. I was told that since it was a small Job we would probably be looking at an afternoon installation and to call the morning of the installation and the dispatcher could give me a smaller window than approximately 6 am to 8 pm. I called that morning and was giving the script answer that if the installer wasn't there by 10:30 to call again. I explained I was coming from over an hour away and would need some lead time.

We scheduled an appointment to pick out the flooring that we wanted and it went well. The salesperson was very nice and told us how much customer satisfaction ratings meant to the company. We were excited for our carpet to be delivered and installed as we had been saving for awhile just to do this. Apparently the measurements were off and not enough carpet was provided and the installer had to piece an area together which left a huge and obvious seam on the landing of the steps. After talking to customer service we have been told that it will be at least 3-5 business days before someone will contact us regarding this matter. It is not at all acceptable!

I ordered carpeting for two rooms, a 4' x 4' square of hardwood for an entryway and wall base board for those rooms a month before my first scheduled installation. When the day came for installation on a Monday the pad for the carpet was not available so I was rescheduled for Wednesday. On Wednesday they came out and they did not have enough carpet because based of the original drawings from the salesman the amount of carpet they came with would end up with several more seams than necessary. So again I rescheduled for that Friday. On Friday they came out and AGAIN there was not enough carpet but we went ahead with the wood installation only to find out that they would have to come back after the carpet as well since apparently the carpet people don't do baseboard installation.

I had Empire install a carpet in my rental, and they are very good.

I scheduled an in-home estimate for 11/27. They gave me a time window and said that the representative would call to verify a specific time. On the day of the appointment, I called and verified the appointment. Again I was told that the rep would call with a time. When the time for my appointment arrived with no call, I called again. I was told that they call the rep and he would be there at 6:45 p.m. I waited until 7:20 and called again. This time they tried to call the rep and got no answer. She told me I should stop waiting and offered to reschedule 3 days later. Apparently they do not need my business. Very disappointed. I really wanted to get the flooring installed in our new home before we moved in. Thanks Empire!

We have purchased and been happy with the wood flooring in 2 of our homes from Empire Today. We then trusted them to order plantation shutters for our new home. They assured us we would have them in time for Thanksgiving. Our original install date was 11-20. When the date passed we called them (not them calling us!) to find out the new date. Three different people; customer service, a supervisor and the rep all then assured us they would be installed by 11/27 (the day AFTER Thanksgiving!) That day is today and no shutters OR communication. We have, again called numerous times (not them contacting us), only to find out, finally, that they have not even been received by them!! And no date estimated as to when we will get them. NEVER order window treatments from Empire Today!! Terrible communication, no follow through and lousy customer service. Should be re-named "Empire Never".

Buyer beware: I will never buy from this company again which is quite unfortunate. I would have liked to have gotten matching carpet in other rooms but I guess that won't happen now. When the guys came out to put in my lvp they told me I had a lot of staples under the current linoleum and I should just have it put over top instead of having the old floor removed first. I didn't want to do that. I was charged for the old floor being removed in the original contract $989. He told me I would receive a credit for about $1000. I then received a phone call from the Empire 1800 number. Said his name was Craig. Told me same thing while the installers were standing in my kitchen. They left the product in front entry and said to call him and let him know what I decided and they would come back in morning.

Our Salesman, Dominick, couldn't have been sweeter. He assured my husband that the installers were "very professional". However, after we signed to have carpet installed in our living room and hallway, the drama began! Two installers showed up in an unmarked vehicle, no I.D., no paperwork. They began by taking my new leather couches & throwing one on top of the other (damaging the leg of one). Then they tied my drapes in knots to get them off the floor! They were using the old tacks from the old carpet when we were promised new. They took the padding and laid it out on the street in front of my house to cut it!

We had Empire install carpet in two rooms and up the stairs. When we had a warranty issue, we called the company. After 20 minutes on hold, they answered and gave us a date when they would come. Not a time window, just a date. On that date, they called and said we'll come at X time, which conflicted with an unexpected doctor appointment. So we cancelled.

Empire installed our carpet and laminate flooring and the men who came were very nice, professional, and did a terrific job. As for the flooring, so far so good. I've recommended them to people I know.

Empire was fantastic about everything. I got them so I could get some financing so I could pay for this myself and not depend on my children. Additionally, the lady who sold it to me was an angel. She explained everything, understood exactly where I stood and what I was going to have to pay. The guys who came and did the actual work were so respectful. They moved my furniture and took good care of everything. With that, I would recommend Empire to anybody.

Empire's installers went above and beyond because we had some leveling problems and they got the floor still leveled. They worked really hard on it. I'd recommend them. Very good overall experience!

Everything with Empire Today went well. They were polite and were well-mannered. However, I want to get the color that I asked for. I got musk when I had put down mink on my piece of paper. I was so sure it was mink. They sent an email or a fax to my son's house, and I wrote it down plus the amount. I don't know how I would write mink compared to musk. I don't even like the name musk and I feel it's mud. I hope I could see the sample board that they brought. It's still beautiful carpeting though. I would recommend it to friend. In fact, a lady across the street will be back in January.

I had a wonderful experience with Empire. They were very professional and polite. I enjoyed the guys coming out doing the carpet changing, moved everything and put everything back like I wanted it. Excellent job.

We had tile installed a month ago. The installers left behind a mess in the showers and on the walls of the three rooms they were doing. The next day we saw that the tile was cracked in two of the rooms and we contacted the warranty department and it has taken us till today the 23rd to get the tile fixed. We have spent weeks sending pictures and making phone calls and getting the run around only to have them make an appointment then change the date and then they show up today and try to say that they only have the order to fix the bathroom.

The new flooring which was done by Empire met all our expectations. Also, the saleswoman and the installer were awesome and were at the top of their game.

Empire installed my carpet and has met all my expectations. I had a great and wonderful experience with them.

Bought carpet 23 days prior to installation date. Morning of installation, customer service calls 8:40 am to tell me they overbooked on installations. They would not be able to do the carpet till Monday, could not take off work so scheduled for following Saturday. Said they would call back with 45 minutes to let me know if they had a cancellation. I had to call back 4 hours later to find out no cancellations. Asked what kind of compensation I would get and they told me to ask the installer when they got there.

Empire installed our red oak laminate flooring and they did a great job. The installers did our master bedroom and the whole living room in one day. The new flooring was excellent. I'd recommend them to anybody.

Empire installed our carpet throughout the house. I chose them because my niece got it and it looked so beautiful.

I am beyond upset I had purchased carpet and tile for my house. I scheduled installation for Thursday and Friday. Thursday no one called to tell me that the installation date had been changed, so I had to wait until Friday. Friday arrived and the installers were awesome. Only problem was there was no carpet for one of the bedrooms, so when I called the lady representative I originally spoke to was so rude, told me complaining didn't help, I just need to find a new date so I refuse to talk to her. She got the salesman that sold me the carpet on the phone who apologized for her behavior. He attempted to make things calmer and said the installers would take care of us Friday but we had to reschedule for the other room to be completed. I complained that someone should have told me so that me or hubby could figure out work schedules, so he explained that carpet would be in on Saturday and they would wrap everything up on Sunday.

Installation on 11/7/2015. Job not finished, not enough materials supplied by company to crew. No quarter round installed and all edges were left raw. A transition into another room was left unfinished and is now a tripping hazard. No phone calls were returned by management to correct problems. Called repeatedly. Also when my TV was reconnected by the crew my TV remote disappeared. Have not seen it since.

Empire installed our carpet and they did it in one day.

My diamond carpet was installed by Empire. I like it a lot.

We had carpeting installed by Empire and the new flooring is good. The installers were very good, very professional, on time and did a good job.

I got my carpet installed by Empire and I chose them because of their quality.

Empire has better cost and time they work could get done compared to other companies. They were able to meet all my expectations and I'm very satisfied.

We had carpeting and vinyl flooring installed by Empire. We also had dealt with Empire for our laminate floors and we really like them. However I'm supposed to be getting a refund and I didn't so I would be calling customer service.

I had a vinyl kitchen floor installed by Empire. It was fabulous and I love it. Everything was good and the work was done professionally and perfectly. The guys were polite and friendly and the price was right. I got no complaints and I would recommend them to a friend.

I had Empire install carpeting. They did a good job and the new flooring is beautiful. However I was upset that they did not contact me about moving the installation day. I was scheduled on a Tuesday and because they oversold the product they had to reorder and move my scheduled installation to Friday. It was a mess for three days. Everything would have been a lot better if they had contacted me.

My wife called Empire for replacement carpet in our family room, stairs, and upstairs landing/hallway area. At least the salesman arrived on time for his appointment. After she agreed to a $3300.00 with a change order to bring the price to $1900.00, odd but that is how they do discounting? Appointment for installation was set before the salesman left with her $200.00 deposit, for the following Tuesday before noon... Well that did not happen.

I got a carpet from Empire Today. I went with them because of the excellent product and the excellent service. My expectations were exceeded.

I had Empire install carpeting on my steps. My new flooring has met all of my expectations. I would recommend them to a friend.

During the installation, the Empire guys were very focused. They knew what they were doing and they were very timely in getting the job done.

I got carpet and some flooring in our bathrooms. Minor issues when they were installing the flooring but all was made right and the installers even helped out by fixing a part of the floor near the bathtub that rotted. All in all the installation went well. Not even 1 year later as I was vacuuming and I realized the carpet was separating in a section. Just a straight line ripped like a seam. Not only there but upstairs it's in a spot, it was doing the same thing. We called Empire and after a wait they sent an inspector out. Then after another wait finally they agree to come out and replace all of the carpet. I thought wow, what great service.

I considered other brands before I finally chose to have Empire install my carpets. They were a lot more affordable. Although the work they've done has met my expectation, I am starting to see a couple of issues. But overall, I am happy with them.

Our experience with Empire Today was good. I got the wood or laminate flooring. They were wonderful. The crew who came here to do our flooring was great. They just worked and worked. They were polite too. I couldn’t have asked for any better.

Empire installed vinyl floor for me - my floor couldn't have laminated wood. So far, the flooring done is fine. It's beautiful. I'd recommend them.

Short on carpet. Reordered. Just keep lying to me about install. Got extra seam because they cut it too short on back wall. Didn't carpet closets like they were supposed to. It's just been a nightmare.

Empire did our carpet and some tile and they did a real nice job. They were right on time and overall it was a good experience.

Empire was recommended to us to install vinyl flooring to our rental property. The flooring met all of our expectations. I would recommend Empire to a friend.

Empire installed our rugs and laminate floor and I had a good experience with them.

I signed a contract to have a laminate flooring installed by Empire Today. The worst experience I ever had with a company. The installation was scheduled on October 16, 2015. On that date, the installers were unable to conclude the job because some of the laminate boxes were damaged. As agreed, they would conclude the installation on October 17, 2015.

Three weeks ago, I had Empire put in a wood flooring. A friend of referred them to me. So far, their work has met my expectations. I'd recommend them.

My general contractor recommended Empire for the carpeting however the payment process with them took too much time. They couldn't get the check to go through so I ended up using my card.

I had heard good things about Empire. My daughter down in Texas had used them and the salesman was really nice and the carpet looked like it would be suitable. So I had them install a new carpet for me. The installers were really nice about everything. They've done their job. The new flooring met my expectations to a certain extent. I'm just a little bit dissatisfied. I'm handicapped and wheels of my walker make marks and I’m not happy with the way it looks. I called the salesman and he said it'll come back up when I vacuum, and it does.

The most recent product I have installed by Empire was the dining area floors. I just wondered why after I had the carpeting taken up, the floor didn't seem even. I had to put things on all the chairs on the dining area. However, it's taken care of now. After they put the new flooring, it was level.

I decided to have Empire Today install my carpet because I've already had them years before. Although I thought that the carpet would be a little bit thicker than what it is but it still meets all my expectations, so it's no big deal.

I had a wonderful experience with Empire Today and I would suggest it to anyone looking for carpets. We decided to have them install the carpet and some tiles in the foyer because they had a better deal and quality compared to the other places that we went to. I'm loving my new flooring and their installers were great. They were very professional and they did such a great job in a good timeframe.

I had an install appointment, but no one ever showed up. The sales person I dealt with (Mike) had been a great person to work with. Apparently, there was a miscommunication between the Indianapolis office and Chicago office (At least that was what I was told). I took the day off from work and waited, but no call no show. I spoke to a person who identified himself as a district manager (David) who was least professional. He was shocked by the amount of $$ I was giving up while waiting on them. He even took the time to let me know that I make too much money. I think he expected I should jump on the 1st offer he gave me and should have been grateful. The least to say, I will take my business else where. One suggestion to Empire, maybe you should train your managers to interact better with clients. Mike had worked very hard to secure this sale and the district manager (David) lost the business because of his poor attitude.

I saw Empire's advertisement for "50% Off Carpet & Flooring, 50% Off Padding & Materials and 50% Off Installation". I made an appointment online and was called to confirm. The salesman "Ben" showed up on-time and was as nice as he could be. We shared stories and he gave me the normal sales pitch and then took measurements of the living room, hall and the guest bedroom.

I had Empire Today install the carpet and padding at our home. We were actually working with somebody else, but they were taking too long to get back to us on how long and when they can do it. So when I saw their commercial, and I remembered my dad using them before, I told my wife that we should call them.

Empire Today was recommended to me and also because of their pricing, I decided to get a laminate and carpet flooring from them. My new flooring has met all of my expectations.

I had a laminated floor installed by Empire Today. We didn't consider any other brand because we knew what we wanted. Our new flooring is beautiful but we had some problems once we ordered it. When the guy came out and sold the floor, we had carpeting and told him we were going to take it out for the wood floor. When he came out and checked the floor, he said that they would have to do a little bit of plywood in two or three of the spots but when they got here to do it, they had to plywood the whole floor and we spent another $1,000 more than what he quoted us.

About a month ago, I purchased laminated flooring from Empire Today and had it installed in the room that I use like an office. The flooring looks like wood, but it’s actually plastic and it’s very easy to take care of, so I’m very happy with it. I also had carpeting installed in my bedroom. Their people came here at the time they said they would be here and they were first class in what they did and how they acted. My new flooring met my expectations and way beyond. I was completely satisfied.

Purchased carpet for the family room, a small office and a hallway. Not a very big job. Signed the contract on 11/7 with an install date of 11/11. Received a phone call on Monday, 11/9 stating they changed my install date to 11/12. I wasn't happy but what could I do. I asked for an afternoon install. Around 11 am on my install date I had not heard from the installer with a time window, even though they said they would call the morning of the install. I had to call my salesman to get someone to call with a time window.

This is the second time I have contracted with Empire to have flooring installed with my home. I was impressed with the product the first time and was willing to give them a second chance. Again the install was canceled on the day cause they were overbooked. Then you try to speak to anyone about it and all they can do is say sorry. Good thing I'm retired military and I don't work but if I did that's missing time for work. Then you move everything and find out it was a waste. At this point I would recommend on the product but far as customer service I would not recommend.

The salesman were truly professional. They were here on Thursday and they drove up in a beat-up truck and thought, "No, that's not them." Two kids got out, dragged out the flooring, put it on the ground, rolled it out and said, "Does that look like your floor?" I said, "Yeah." They brought it in and I thought, "Oh, what did I get myself into?" from the time I saw the beat-up truck.

I got a quote from Home Depot and another one from Empire which was around the same price, so I went with them and had floor wood tiles installed. The installation met all my expectations and I like the look of it.

Empire Today installed the bedroom rug in my condominium and they have met my expectations very much. It was a good experience.

Empire Today installed a carpet in my living room a while back and it was wonderful. I like the color and the installer did an excellent job.

I had a living room carpet and the acacia hardwood engineered floor installed by Empire Today. I love our new floor. We had the carpets pulled out to have the wood flooring put down in three different rooms. One of the things I noticed is I haven't had to dust any glass tables or anything since I've had the floor down. I'm very happy with them.

I've been real sick and I needed new carpets. I called Home Depot and I thought they were going to bring some samples for me to see, but they wouldn't do that, but they'd charge $35 to come out and measure. I couldn't go in the store to do that so I called Empire Today and they came out here in late afternoon and the next day, I had carpets installed in the living room and bedroom so I thought that was great. And, I feel that their cost and quality is better to other brands I considered.

We installed a carpet and a linoleum installed by Empire today and so far, they're both good. They got it all straightened out and everything went fine.

We had Empire Today install carpet in the basement of our home. We did check other places and they had better carpets with better quality, but Empire was on our price range. So far, they've met our expectations and we'd recommend them.

It's so hard to keep this short, but I'll try to stick to the key points and am more than happy to provide additional detail if asked. We got the wrong tile. We ordered 24x24 and we got 12x12. That was Friday. We aren't getting the right one supposedly until Monday. Salesperson Joe said that all products are always in stock, but that's really not the case here. Joe gave his number and said we could call him if we have any issues, but has yet to call us back. But, he was eager to answer his gf every time she called at our home. The phone center doesn't see the size of our tiles in the system to confirm what is in our contract. How can that be possible???

We had laminate and some carpet installed by Empire Today. We chose them because they could do it quick. Our new flooring is good.

I had tiles installed in our kitchen and dining room. We had ceramic tiles before and they were just too hard. Now that we have vinyl, it’s softer. The appearance is nice too. I was very satisfied with their service, so I contacted them again for the carpeting to be done in our bedroom. It’s very comfortable. We actually contacted somebody else, but Empire showed up to do the work. I don’t know whatever happened to the original company. But my experience with them is very good. We would recommend them.

I had three bedrooms carpeted by Empire Today. I had three different estimates and chose them for their quality and price. The carpeting is wonderful but I have one little issue with them. They delayed the installation date and didn't tell me. It was a little perturbing because I have grandchildren living with me and when one is re-carpeting, closets and everything in the house is in disarray.

We had carpets and vinyl installed by Empire Today in our home. We looked at a couple other places, but we decided to go with them because the cost and quality were a whole lot better, plus we like the tiles. Their sales representative was very nice and informative. We were very impressed with the one who put down the carpet. He did everything by himself. We were skeptical when he came in because we didn't know how he's going to do it just by himself. He said he can do it, and so he did. He was professional and an all-around nice man. The guys that put down the vinyl were very good too. We're very pleased.

I purchased carpet from Empire Today and had it installed. It’s very good.

I got a carpet from Empire Today and had it installed in my living room and dining room. The people who worked at our house were very courteous. After moving my furniture, they put everything back. It appears to be very good so far and I’m impressed with it. In addition, my husband who just got out of the hospital needs to walk on soft floor and he loves it. I would recommend Empire Today.

I had a carpet installed by Empire Today and I really like the padding of the carpet. The installers were nice and did a good job and I'm thoroughly satisfied.

We had a carpet installed by Empire Today. The installation was good and everything was fine. Also, they got us a 20-year guarantee if there was any stain or anything on our carpet. I would recommend it.

RUN FROM THIS COMPANY UNLESS YOU LIKE LONG DELAYS AND LOTS OF EXCUSES. The salesperson was on time and knowledgeable. Told us based on our sq footage, the install should be one long day or a day and a half. We are on our 4th day and there is no way it will be finished today. I predict two more days and pray that is all. Installer did not arrive until 12:30 on 1st day. Story was he had to drive from Columbus to Dayton to pick up materials. (1.5 hr drive on way) Truck was late from Chicago and he had to wait for materials. (This was supposed to be a stocked item. Didn't tell us it was stocked in CHICAGO!)

Salesperson sold us tile. I requested that all old vinyl be removed. It was not. Installer said he had no order to do so. Then installer installed tile and provided no transition strips. Now I have a one inch tall toe catcher at each end of the kitchen. Installer also did not place grout between tile and walls in places.

My experience with Empire Today was very good. I had linoleum installed in my bedroom and it’s very good.

I'm well-pleased with Empire Today's service. Someone referred them to me, and when I called, they came out the next day and installed the carpet in my whole house for the next couple of days. The guys did a really good job and I liked what they installed. I had a great experience with them, very satisfied, and I'd recommend them.

We had carpet and tile installed by Empire today in our great room, kitchen and laundry room. We looked around for other brands before purchasing and we decided to choose Empire Today because of the cost. We did have a payoff with the credit union because we borrowed some money and we missed paying it off one day, so I had a little $26 charge with that. It was headed at the top of Empire though it was for Wells Fargo. It was just one day late and I understand. They might take that fee off if I wait and call them and talk about it. But, I'll send them a check for $26 instead of going through the phone. Other than that, Empire Today has absolutely met my expectations.

I wanted the wood floor but my floor in the kitchen isn't even. Empire Today would have to rip up the original flooring before they could put that in and that would have been too expensive, so I had them put the kitchen floor linoleum instead. We're very happy with it. They did a very good job and I can't complain about anything. They put everything in place and we were so satisfied with their work.

I'm very disappointed in Empire carpet. I took a day off of work a double day at that to wait for installers who showed up on time but with a totally different product than what the salesperson sold me. The product was the correct color but the quality was very poor compared to the samples I picked out. I told the installers to leave and take the garbage they brought with them back. So no carpet was installed and I wouldn't ever use this company again.

I had Empire Today do installations in my living room, hall, and bedrooms, one of which now has wooden floors, after seeing their advertisement that they were giving 50% off at that time. The man I spoke with in the beginning and gave me the prices couldn’t have been any nicer. He offered to help me in any way and told me that if needed, I can call and ask for him. The installers that came were absolutely excellent and they did not leave anything. You wouldn’t even know that people were working in my house.

I love the floors that I got from Empire Today. However, I have water damage and they're coming back to do my bedroom over. The only thing I was mad at was that they're charging me too much and I just got my whole house done. But other than that, my experience with them was good.

I purchased wood flooring from Empire Today and I'm happy with the experience.

My daughter referred to us Empire Today as she had used them before and was supposed get a $100 gift card. But I'm a little disappointed with them. First of all they quoted an estimate and I wasn't pleased with it so I told them I was going to wait. A week or so later one of the representative called to ask why and was everything okay. They negotiated a better price for someone to come back out and do an estimate. I agreed and we had decided on the price. He got it approved right past the kitchen and they only gave the last four digits of the account number.

I just got off the phone with your customer service reps for the 3rd day in a row. This time they hung up on me. That was an even more unpleasant change. Installation on my new condo was supposed to begin last week. But oh there "Might" be a problem with having old asbestos tiles under the carpet. Do you know what the installers for your company did? They left with the promise that I would get a phone call that day to let me know what to do. But alas that phone call never happened. So, I had the tack strips they were unsure about removing done. The carpet is gone and so is the padding, tack strips, and baseboards. Do you think maybe the floors I have already been charged for could possibly be installed? Guess not.

It was great from beginning to end. Empire did my three bedrooms in carpet and my dining room and kitchen in wood. I like the carpet. I'm not a fan of wood, but I got it because it's the thing to do. I did not consider other brands, I just want Empire. They have excellent people. They're not pushy and they work good.

We placed an order with a sales rep when he came out to our house for a consult. That evening I read reviews online about Empire that were not favorable concerning their services and subcontractors not showing up, showing up with the wrong product, not being able to get anyone to return your calls when you had an issue, etc. I called Empire the next day and cancelled my order and told them of my concerns. The next week, Claudia from Empire called to see what my concerns were and why the order had been cancelled. I told her what I had read and she reassured me everything would go as scheduled and we negotiated on price and we decided to go ahead with our order.

Empire did some lamination and carpeting job for us, although we did go to Home Depot before we chose Empire Today. So far, their work has met our expectation. The experience was fine and everything's good.

I saw Empire Today on a commercial on TV on a Monday and I thought they were fantastic. I called them that day because they were having a sale. I tried twice before to get a carpet, but my credit wouldn’t pass. But when I called them on that Monday, they came on Tuesday and measured the house and everything. When my credit went through, they came back on Thursday and I had a new carpet. Everything was done in less than a week. The installation team come in about 9:15, they do not take a break and had the whole afternoon until about three o'clock. They did a really good job. I love my new carpet!

This is the worst company I have ever dealt with hands down! On September 10, 2015 I had a salesman Jerry ** from the Mebane, NC office in my home for a quote. Mr. ** was very friendly on that day and said he has been doing this so long he doesn't even have to measure a home anymore. He walked upstairs, eyeballed the rooms that we wanted carpeted and needed hardwood for and then we returned downstairs to begin the discussion and quote process. After looking at samples of wood and carpet my wife, was newly pregnant at the time, decided on the product we wanted and we then began price negotiations.

We had carpet upstairs and laminate on the first floor of the house done by Empire Today. We knew couple of brands we had been looking at but Empire Today had what we were looking for. I really like the laminate downstairs. The thing that I like the best too was that if they said they were going to be there at a certain time, they called and told us. And they just stayed on task all the time. It was such a great job and they got it done fast.

First, I was told by the sales guy that the carpet installation would only take one day and they would have it done in just a few hours (two bedrooms and stairs for a town home). The installation took over 6 hours (guest room and stairs) and there was a shortage in carpet (master bedroom left incomplete). I called and talked to customer service and they were no help - basically said that someone would have to be home again the next day to complete the installation. I explained that I was on a timeline to get this complete in order to put my home on the market to sell and was guaranteed completion in one day.

Hardwood floors were installed by Empire Today. I like everything about it. The rest of our house had hardwood so I matched what we had. So far, it has met my expectations. I am well-satisfied.

We looked around for other companies that could install carpets but we stuck with Empire Today just to compare prices. They were the ones that could do it the quickest. The new flooring installed by them has definitely met our expectations.

I had a laminated flooring installed by Empire Today. I considered other brands prior to purchasing but decided to choose Empire Today because my parents used them and had a good experience. It has met all of my expectations and I would recommend them to a friend.

Empire Today installed our red carpet. We had some prices of other brands but we just decided that this is what we wanted and that's what we got and we're very happy with it. We got it at a price we could afford and we're happy with the installation, too. The guys that put it in was just wonderful.

I had wood laminate flooring and carpet done by Empire Today. The boys that put in the wood laminate flooring were very polite, nice and thoughtful. They did a fantastic job laying it. I had a few little problems but they took care of them. I like the color of the flooring. I have looked at the colors before and a lot of the woods are the same, but the piece that they brought for the samples must have had better color in it than the one I saw at the store.

We had a positive experience with Empire Today. We had our carpet installed and we got it done quickly. We're happy with that.

I knew some people that used Empire Today so we also had laminate floors from them. It was also because of their 50% off on installation and products. Empire Today has met all our expectations and they all did a very nice job. I like that the flooring is easy to clean and I like the style and the color. We're happy with it and with the workers, too. They were very nice and polite. They also cleaned up after themselves. I recommend Empire Today and in fact, my friend will be having them install a flooring on December 1st.

We had a carpet installed by Empire Today which our son always uses. Our carpet is thick and comfortable and it has met our expectations. Plus, they were really fast when they got here and they were in and out in a very short amount of time. I normally think that carpeting the house would take all day long.

Empire Today installed our carpet. We actually considered other brands, but I chose them because of the price. The experience turned out fine and so far, it's been good with our new flooring. I personally like the look of it.

I had carpeting done in a bedroom by Empire. It's excellent and the installers were great. I've been very pleased with the way the two guys put the stuff down. They were really nice and everything went really well. The only complaint that I had was that I measured the area but when their guy came out to measure it, he put down almost twice the amount of square footage that I had. I questioned him and he said, "Well, that's the way things are." And I said, "Oh?" And he says, "Yeah, because that's the way the carpet's got to be laid down." I said, "Twice the amount of carpeting?" And he says, "Well, that's the way things are." So when the kids got finished laying the carpet, I had a tremendous amount of leftover stuff. If it were run a different way, there wouldn't be that much waste. But these are big pieces, so they're not really waste. The guy, however, made a lot more money in the job by doing what he did.

Empire Today did a good job and I'm pleased with the carpet. They didn't haul the carpet away as I thought they would though. I had to call and they let me talk to the President. I was shocked, but pleased because he was very nice, and he sent some people the next day and they picked it up. However, they did something to my closet doors in my bedroom where the doors won't shut, but I think my son will be able to adjust that.

I got Empire Today to install an upstairs carpet. I have worked with them before, and they installed it basically the next day. Whereas other companies would take much longer to schedule. I like the convenience of how quickly they schedule things. I would recommend them to anybody.

I had two different orders from Empire Today and both the installers who came were very professional, quick, and did a great job. I’m very happy with the result. But this last time, I had a set of stairs done and it was scheduled for a week ago on a Thursday. I got a call about the time they were due saying the drivers were sick and they said they’ll reschedule it to a Tuesday. At the time that they were supposed to show up, they said they weren’t going to make it. So, it got rescheduled again to the following day. As far as the installations and everything goes, it has been great other than the lapses in scheduling. I had some carpet put in a few weeks prior and that’s what prompted me to reuse Empire. As far as service goes, I'd definitely recommend Empire Today.

My experience with Empire was wonderful and everything was great. Love them, especially the sales guy and the installers. They shipped it into top gear and took care of everything and made it right, so I'm real happy. The salesperson was really excellent. There were some screw-ups but it was the warehouse people that screwed up.

I had a hardwood flooring put in. I was looking at all different types of flooring and the saleslady came out here and talked to us and showed us the flooring. It worked out well and I like the new flooring.

I had a pretty good experience with the salesperson and we negotiated a fair price (I thought). They give you 3 days to cancel but I found it difficult to get another estimate in that time. Floors were to be installed on Monday morning so I took off work and got a call that morning that they didn't have everything to start so we scheduled the next morning. Upon their arrival I was told they couldn't complete the job in one day so I took off from work the next day. I had to leave at 3:00 that day and the floors were completed but they had to come back to caulk the trim. The floors look great and I'm happy with the outcome. I feel like I overpaid because I eventually got a quote of almost half. The company refers out for installation which they didn't tell me upfront. Basically the salesperson has no idea how long it will take so wait until you talk to the installers. Definitely should have waited for the lower estimate!

I had a Laminate floor and a carpeted floor scheduled to be installed, took two days off work to accomplish this. The first day went ok, received my confirmation at 0730 and installer showed up on time, laminate got installed. Second day was not good, no confirmation call. I called customer service at 0930, told me the whole crew had the flu, (funny because I did the exact size room 2 months ago with Lowe's and one installer showed up and did it by himself, excellent work!) Customer care called me back at 10:20 to tell me nobody was available to install. I stated that was un-acceptable.

I got a carpet from Empire Today. I chose it over other brands because of the quality.

Empire Today was great. They said they can install our carpet a lot quicker than other places and they did. The workers even stayed late to get it done. They originally said it may take two days and they said they can get it done in a day if we wanted to. And, they cleaned up everything. It was just a whole new upstairs. We had about 2000 square foot of carpet put in and it was thick.

Two years ago my boyfriend had the carpet replaced in the hall and in our bedroom. Two weeks after the carpet was installed, we had to have them come back in and fix the carpet in the hallway. It was already starting to fray. About a year after they installed the carpet, my boyfriend and I noticed a couple places in our bedroom where the carpet was starting to rise. About 6 months ago he placed a call with Empire to come back and they said they were going to charge us $90 and we had to move our own furniture. My boyfriend tried to get this waived, as obviously they didn't pull it tight enough in the first place.

After looking around, I had Empire install the carpet in my living room and in my bedroom. I went with the company because it looked like a good brand and I felt the carpet was good. I'm satisfied with it and it feels nice.

We had a floor put in the kitchen and the two bathrooms by Empire Today. It was a wood grain vinyl floor. We like everything about it and we're happy with it.

I got a kitchen floor and carpet installed by Empire Today. Everything was fine and I'm very pleased. My son loves the steps where the steps go up. It's beautiful and I will recommend them.

I like the carpet installed by Empire Today - it's nice and soft. But, they didn't leave me any extra that I was going to put down on my foyer. They did the next door neighbors and they left her a little extra. Other than that, everything’s wonderful.

I chose Empire Today to install a carpet because of their price. The carpet installers did a wonderful job and were polite. However I didn't like the fact that I couldn't communicate very well with them. It really bothered me. They need to learn English a little bit better or try to speak a little clearer. But other than that everything was great.

We will be adding to a negative experience with Empire Today. When we decided to change our carpet for hardwood floors my husband contacted Empire to get a general estimate on how much it will cost us. At this point we were not set on this specific company but only trying to see where we are. Salesman Michael ** visited our home and showed to my husband few samples. When I got home I specifically stated I am set on OAK floors and wide planks. That was my choice. Mike eagerly ran to his car and brought several other samples that he stated were oak. One of the samples had 5 inch wide planks which I didn't like, the other new items that just came out was a mixed set of planks with 7 inch, 5 inch and 3 inch that provided more contemporary look. I liked that sample but noticed the name was - Forest Lodge elm. I pointed it out to Mike asking what wood is it since it says Elm. He reassured me multiple times that this is OAK.

Some time ago I purchased 2 rug runners from Empire. The saleswoman was nice enough and the pricing was pretty decent, so I decided to give it a shot. What happened after was just ridiculous. The carpet took over a month to come in (I was quoted 2 weeks), the installation guys failed to appear on the scheduled date - TWICE, then the rug was cut wrong so they had to re-order it and we had to wait another few weeks before they came back. Each time I called, I was told mismatching information. They kept screwing up my address so at every appointment (the cut, first install attempt, re-cut, second install attempt) the guys would go to the wrong address and would be late. They finally got the carpet installed about 3 months later. The product itself is fine, though it gets dirty easily. I SWORE to myself that I would never ever use this company again... until I spilled paint on one of the rug runners and it needed to be replaced.

We had wood flooring installed by Empire Today. I wanted an estimate, but I was told by a man that if I didn't get it today, I wouldn't get the price. I said I didn't want to be pressured with them. But since I had furniture coming from another state in a few days, I was rushed so I went with Empire. It turned out to be a very good experience. The guys who installed the flooring did an excellent job. They worked really hard. They had a long day and a long drive. It was two hours to me and another two back. The only thing is I wanted gray plywood, but I didn't ask the man for it. He only showed me two samples on a short board and one book of samples that were more expensive. It was my fault, though. I wanted light gray but I ended up with warm oak because the cabinets were oak.

I had a laminated floor installed by Empire Today. I considered other brands prior to purchasing but decided to choose Empire Today because of their pricing. It has met all of my expectations and also, the installers were great. I would recommend them to a friend.

August 2015, Ordered tile floors for three rooms. When the job was done the floors looked dirty and hazy. Had inspector come out. Empire came out to try to fix the problem. The grout color (Mocha) on my floors does not look like the color that I was shown on the sample nor what was advertised on Empire's website. The tiles are dark brown and the grout looks gray. Trying to make a very long story short, Empire has set up appointments, canceled them. Also set up an appointment on my birthday, had to forego plans, and they did not show up or call. I called three times thereafter before finally getting a return called. I request $1,000.00 in compensation. I'm still awaiting a decision regarding that.

I had a problem with the Initial Installers, arriving in an unmarked van, no ID, no introduction, speaking in another language, who arrived short of material and who left my home, refusing to do the job. I was left in a home with 2 empty rooms, and no access to the others filled with that furniture. I also missed a day of work. There is NO direct line to their Corporate Offices, Customer Service, and SCREENS ALL CALLS.

I paid $4,000.00 for a installation of flooring. In my contract it stated they were supposed to put down Ditra instead they put down Plywood. I spoke to many people at Empire Today up to the Regional Manager who spoke to me like I was an idiot. He stated he is aware I wanted an itemized bill but is not going to give me one. I in turn stated I am the consumer and I want an itemized bill. He refused again; "We are an out the door company, we quote you a price, you pay it... You signed a contract. We do not have to give you a breakdown."

My husband and I had new carpet installed today thru EMPIRE TODAY. Let me first say, we have been completely satisfied from the initial contact with the company all the way thru the installation. When the rep came to show us samples and help up decide upon the carpet, there were more samples and patterns than we could process! We made our choice and set up our installation date. The 2 man crew arrived the morning of the install within the window of time promised. They immediately started work and didn't take a break. They were courteous and respectful during the whole processes. They then moved the furniture back into place, cleaned up after theirselves, and did a walk thru to make sure we were satisfied. I would definitely recommend EMPIRE TODAY to anyone needing carpet or other type floor covering.

I originally had an appt for Nov. 10th and it was raining that morning. Received a call at 9am that the installers would come between 1-3pm. Well at 3 I did receive a call from the installer that he was on the way but wanted to know if I had a garage and I told him no. He then says I will need to cancel and make another spot due to the rain. I was upset because it was raining the whole day and someone could have told me earlier in the day.

I recently ordered some laminate flooring for my den. The salesman told me that the laminated that I ordered was engineered laminated and it was thick and durable for 15 years. The installers came to my house with a thin laminate that chipped away under my finger nails. I told the installers that was not the product I ordered. I took a day off from work and had removed most of the furniture for nothing. The number one reason Empire has so many complaints is because they will not leave a sample with the customer so they are able to switch with a similar cheaper product! Nine years ago I ordered carpet from them and they did the same thing. I won't forget them in the future. I will never use them again. I did cancel my order. A co-worker from Chicago said that everyone there are wary of them and their bad business practices are legendary.

Started the process of getting new floors in a home I own in MI on Sept.6 2015 and here we are 6 weeks later and the job is still not completed. Have called numerous times to have the transitions fixed and one installed and am assured someone will be out to take care of it. 3 times they have said they would show up and haven't. So disappointed since they did my carpets 3 years ago and all was well. I will NEVER use them again, and will tell anyone who listens how terrible they were this time around.

We were very disappointed with service from Empire. What we were told would take 2 days, took 2 weeks to finish. It took 6 days for them to come and pick up debris and scraps out of driveway. Floor register was broken by installer. We were told we would receive a partial refund from company for hassle which we did not get. Would not use them again or recommend them to others.

I had them come to my home a few years back to replace a carpet in our family room. I specifically asked for their best quality padding and carpet because I have multiple pets. At first the carpet was beautiful, but then one of our dogs urinated in there. All the color came out. Since then we try not to let them in the family room and have come to ignore the room as much as possible because anything that lands on this carpet removes its color. This was their "best quality" carpet!!! I will never use them again, and although the carpet has hardly been used, I am going to replace it because it looks a mess!

On Sept 24, I had a sales rep come out to give a quote on having my kitchen and bathroom vinyl replaced. The sales rep set it up for the 26th, but before he left he asked me to call and confirm the day before so I did, the person on the other end did not have any information so I call sales rep and spoke with him but he was no help and he said I could speak with the manager on Monday. I had my husband call and cancel order which I should have went with my gut and the 1st time but I decided to go ahead and give them a chance so I called and rescheduled it for Oct 5th.

This is the second time I used them. After the first time I should have known better but the salesman said they had all new crews. The first time took almost a month to get the flooring completed from start to finish and this is a 1400 square foot home. The second time they started it on 10-7-2015 and I was told they would be here in the morning and at 10:30 one guy shows up. He did manage to get carpet done in one bedroom and vinyl in the master bath by 5pm. He was to return on the 8th and finish. At 3pm he calls and tells me he will be there in an hour. He shows up at 6:30 and I told him "no, not this late at night." I called Empire and told them I want to have a manager call me ASAP. It's now the 9th at 9:30am and no call. I AM DONE WITH EMPIRE and will tell everyone not to use them and reporting them to THE BBB.

If I could give them a zero I would! We got carpet installed less than 2 years ago and about 2 1/2 months ago the carpets were cleaned in all 3 rooms. A day later, the smell that came from one of the rooms was so bad I had to tear it off and remove it because it was right next to my kids rooms that are 2 and 4 years old. When I called Empire to report this, they told me that all I can do is create a case and they would get back to me. About 4 days later, they told me that they wanted to send someone out there to take a look at the carpet, which I had no problem with but he could only do it in 3 days. Now we are talking about a week later, which I had to keep my kids away from the carpet because I tore it out and they wanted to mess with the threads. Once the guy came out he took pictures and asked if he could take the carpet I ripped out with him and I said yes.

We ordered carpet, the 4 gentlemen who installed the carpet were on time, efficient, and did a terrific job. They had to move treadmills and no complaints. They did the job and were done in record time. All along they cleaned and vacuumed and my husband and I were thrilled with the job.

1st guy gave me a quote of $3,200. Got a postcard from corporate, reduced to $4,800. Next THREE (3) appointments I made, Empire, no show, no call. Finally a new rep made it, but quote was now $4,500, with a lot of exclusions. After getting "attitude", kicked him out of my house. From what I have read, this is typical.

We contacted this company to replace flooring in our dining room and den. The salesman listened to our needs and we agreed on a product that should have been appropriate. Delivery was delayed by one day, and the product delivered was not what we picked out. We expressed our concern and was assured that it was the right product. It WAS NOT! The flooring began to buckle and has since begun to break up. We reported this and was told they were sorry, but offered no solution. As a result, we are having to replace all the flooring they installed with another contractor. We will NEVER use or recommend Empire to anyone.

Our carpet is only 2 years old and we made a complaint due to the carpet coming apart. They sent in an inspector who said because our dog had urinated in a couple of areas and that voided the warranty. My complaint of the seam coming apart is only good for 1yr after install. To say the least we are very upset!

The Empire agent showed up at our home at the appointed hours and gave us the quote. A few days later, the company called and quoted a lower price. The agent came a second time and said that the quote given by the company was not accurate. After several phone calls, the agent urged us to follow through and left. A few more phone calls, and we settled on a price. The agent was to show up at our home the following week to go through the contract. He didn't show up and didn't call, so we called the company and the appointment was rescheduled. The second time, he called to say he couldn't make it on that day either but said he would call early in the morning of October 3 to set up a time.

The first day I took off work and they called and said they couldn't show up that day - installer had family problem. 2 weeks later another day off work they showed up and I paid them and they started tearing out old flooring then halfway through that they had to leave and they would be back in contact with me. A week and a half go by still no contact so I called. They said they would be there the following Monday so another day of missed work. Waited till 2:00 pm and I called them and asked what time installer would be to my house. They said sorry but they didn't have anyone to do it that day so I asked for my money back. They asked if they could do it Saturday and offered me 100.00 for my time. Said "no thanks." They said fair enough money would be put back in my account asap. That was 3 weeks ago. I call everyday and they tell me I should have it tomorrow - Bunch of liars.

I made an appointment to get an estimate for replacing a carpet for 10/01/2015 between 5pm and 7pm for the estimator to meet. On the date, I called few times prior to the appointment time to make sure my appointment is confirmed and informed them that I was coming 1.5 hour away each way, so it was crucial that he shows up during the time promised, which was 5pm to 7pm. As I drove to the unit, I again called to confirm it, reminded them that I was coming from 1.5 hour away and no indication of problems existed. I called about 6:45pm to find out where the estimator was and he was coming soon. At this time, the call center representative called the estimator and left a message with him and I was asked me to wait for a while since it was not 7pm yet. Obviously I waited.

We had Empire contractors come and install our laminate flooring through our whole home. It looked great when it was finished, but within the year the floor shifted and started making squeaking noises as you walked across it. They came out and replaced the entire floor because it was installed wrong. Well, as you'd guess we are now having issues with it again. I was even told by a licensed contractor that our stairs that they put the laminate floor on would never have passed a code inspection. The stairs are coming loose and the trim around the floor is coming off the walls. The stairs are a safety hazard. The floors once again have been installed wrong. But Empire will not fix them, they are telling us we will have to pay for them to be fixed now. They are a Big Box company who really don't care about their customers and get away with not having permits for their work. We will never recommend them to anyone! We are out a lot of money.

A toilet tank cracked in our master bath and water seeped through the ceiling and adjoining areas. We called Empire to give us an estimate and do the repairs of the master bath. On the following morning three young Hispanic men showed up in a rusty van, with no ID, a big yellow tool box and a broom. Two of them did not speak any English at all, and the one that did was hard to understand.

We had our carpet put down. Looked nice then 2 months later it started pulling up and have a major bubble in the middle of our floor. Have called and called. Oh yeah they call you back and act sympathetic and say "we will be out Thursday to fix the problem" then never call back and never show up. Have been waiting for this problem to be resolved for the last 6 months. We had planned on having them do 3 other huge rooms and 2 more with tile eventually but that will never happen now. Truly pissed and upset with this company and will never do business with them again. I highly recommend that you do not use this company and find someone else for your needs.

After signing & dating paperwork, flooring was installed to my satisfaction. It looks great, but then I received a bill from a bank I have never heard of and the pricing is not what I had agreed to. The sales rep for this company lied and did not disclose certain important information. Empire refuses to honor the signed agreements and after speaking to at least 3 individuals, I have yet to even receive a verbal apology. I will never utilize this company again and will be very vocal about their unprofessional and unethical business practices.

The vinyl install guys complained from the minute they got here about how far they had to drive then they shouldn't have taken the job. They messed up my freshly painted walls that I paid to have painted. They were leaning doors. They took off the hinges on my walls. They left a mess. They were in a hurry to leave. They wiped blood on the bathroom wall and the hallway. They somehow managed to get the hall walls dirty. They scrapped up the paint on walls in every room. The man said that my washer and dryer were ready to go and he did not hook up the dryer vent - it was shoved in the cupboard.

In June, I had Laminate put in my main floor and carpet, put in on my stairs and hallway. The sales person was great, very honest and open about pricing, and was knowledgeable about the products he sold. We scheduled to have the install done in the next couple of days. I was in no real hurry. I just wanted both jobs done in one day. It was scheduled and all set, even paid all upfront since I felt good about the experience so far. Two days later, the Laminate guys come to put in the flooring but I'm told the carpet guys can't be there until two days later. Ok, I'm understandable, stuff happens.

We purchased whole house carpeting from Empire Today the end of April. Had it installed the first of May (the best carpet and padding they sell). Started noticing problems right away with bubbles in the carpet everywhere and seams. After numerous calls and complaints someone came out and attempted to fix the seams to no avail. Still complaining and now into July finally the install manager came to the house and determined that the whole install job was done wrong and said new carpet had to be put down... really! After waiting another month now into August installer comes out to do "repair" work. He doesn't want to install new carpet if he can fix old.

We moved into a new house about a year ago. The house had brand new carpet, but we prefer hard floors. No more than six months ago we had Empire come out and give us a quote as they had done our floors in our old house. We decided on hardwood and had it installed the next day. A few weeks ago a TV tray left a small scratch that was deep enough to not be the same color as the flooring. I was surprised that the TV tray scratched the floor. Then a week ago, while closing the reclining part of the couch a very large gouge was left on the floor.

I called Empire Today in an attempt to replace my mother in law's carpeting that was purchased three years ago. They had her original order on file and I requested the identical carpet and rooms be replaced. She has since moved into assisted living and we need the carpet replaced in order to sell her condo. The problem is that she is now 250 miles away. I explained the circumstance and asked if a contract could be overnighted or signed via email. I spoke to three different people, including a supervisor, and was told that there was no way that this could be done. I would have to drive 500 miles round trip to meet someone at her condo for measurement and to sign the contract (even though they have the measurements on file). I was told unsympathetically that there was nothing they could do. I will be making the trip, but it will be to Empire's competitor, since I have to start from scratch.

I had a salesman come to my apartment. I chose a carpet for my bedroom, which the previous owners had tiled. The salesman told me they would not put padding down. They could glue the carpet to the tile. I told the Office they had to be here before 4:00pm. They arrive at 3:45pm and did not finish until 7PM. The carpet started lifting in the middle of the room and on the sides about a year ago. I called Empire and was told that they would stretch it. However, when I told them it was glued to the floor, they told me there was nothing they could do. When my son called them, he was told they do not recommend gluing and had no idea why the salesman would recommend it.

We have had our carpet for just about a year and it has already started coming apart. Please if you do buy from them don't believe a word their sales people say. We were told the carpet we bought was "pet proof" and that they had tested the carpet in a zoo in a cage with an animal. It was supposed to be stain proof. We paid extra for the pet padding so if our pets did wet on the carpet it wouldn't go through to the sub floor. Well in less than a year we had black stains on it that won't come up... (Not sure where they came from) then what we thought was the seams coming apart was actually the carpet shredding. They then told us it was from pet urine and they wouldn't cover it. Now we are stuck with a carpet that looks terrible and they won't do a darn thing to help us. PLEASE people read their warranty about stains even on a supposed stain free carpet... They don't cover anything!

Empire came to our home and installed our kitchen, hallway floor. It looked beautiful. After a month I saw white chips in theses dark brown Gray floors around my kitchen stools. They came by and replaced those areas but the chips just returned all over floor. The top color just comes off everywhere on this beautiful floor so I thought ended up being talked about by everyone who came in and asked what happened to this floor. I mean it's a kitchen and stools are part of it. They even have sliders on bottom. But the white color is all over. It's sad because they did my living room and den with laminate and it's still beautiful. But I will tell everyone don't buy the slate look floor tile. Never again will I not be worried. We spent 8,000.$

Right from the start I was told from all my friends to avoid Empire!! But like a moron I still choose them. This one was one of the worst experiences I've had ever. I signed a 5 page contract, left a nice deposit, picked an install date. I took the day off from work (lost $500) only to get a message that my job was cancelled. I called back and spoke to "Joe." Joe rescheduled my install for the following Wednesday and guaranteed that the installers would come. Once again I passed on overtime and lost another $500. Unlike the first date they screwed me on, I never got a pre-message. I was told that I would get a call on Wednesday morning to get a 2 hour window from 8am to 6pm.

Empire Today was suppose to install carpet on Wed. My husband stayed home from work and they showed up with the wrong carpet. Instead of coming back the same day they rescheduled for Friday, today, and they never showed up. My husband has attempted to contact someone with Empire Today and left multiple voice mails but they still have not been returned since Wednesday. I called customer service today and they were less than accommodating. I felt that they didn't care for my situation and did nothing to attempt to reconcile the tarnished experience that we have had. We will never do business with a place that makes the customer feel as they don't matter.

Empire has been advertising on TV a 1/2 price reduction on flooring installation and materials. I schedule a visit for having a quota for carpet replacement at my home. The quote I received from Empire overpriced the work in more than a 100% of the real value. I got another quote for other company to compare. The Empire price after the alleged promotional savings discounts was over $400.00.

I have no complaints about my floor, it looks great. But I do have a complaint about being very unprofessional. The flooring installer whose name was Keith brought his wife to work. He said she's his driver. His wife sat there on a chair and watched him work. I do not agree with this and think it is unprofessional. I called customer service and spoke with a Veronica who was a representative. She said she'd looked into it. I don't believe she did because he was back at my house with his wife. I will call to someone higher if he's back at my house with his wife. It blows my mind that a HUGE flooring company would allow this.

What a 'car salesman' attitude these sellers have. They will NOT leave the house easily but we did make a purchase for 600 sq ft of one of their vinyl floors. Installation was promised next day. My wife and I moved all our precious things (curio cabinet, 60 inch TV, etc) then they call in the morning and say they can get an installer here for two or more days. When I called back to complain, the gentleman swore to me that they would be here the next day and he gave me a discount. While I was on the phone with him, called ID showed someone else was calling from Empire. When I hung up with him, I listened to the message and it was a woman saying that they can't install now until next week. One hand there doesn't know what the other is doing. I cancelled the whole order, but they would not give me a confirm # to the cancellation... Very shady business practices. I wouldn't take their flooring now if they gave it to me for free. BEWARE!

We were totally "floored" by the way in which we were dealt with by Empire Flooring. We worked out a sales agreement to have laminate and rug laid all throughout our home. We even had a special drawing with how we wanted the laminate and rug laid in our home. Empire did not do as we asked, has fought us all along the way, refused to do anything about the fact that some of the rug (where we asked it to be not laid!) is now coming loose. The company is a total FRAUD, and if you are smart, you will not want to do business with a company like Empire. Since we had this problem, have heard of many other people who likewise used Empire Flooring, and also had problems with the company. When choosing flooring for your home, STAY AWAY from Empire Flooring. Don't make the same mistake we did!

We were suppose to get a call before they came to install carpet. I ran store quickly since no call. Then while at store they showed up. I had someone here to let them in. They called me and started yelling "how are you gonna pay." I was never told I had to pay balance before work was completed. I began to explain that and I get yelled at by a worker named Able, that he wants his Money. I come home, he says he doesn't want to get ripped off. I had no intention not to pay them. Terrible service. I would never use them again. I will go with Home Depot next time.

I had carpet installed in three rooms in my home. During installation, one of the installers made a hole in my wall while attempting to move furniture. Argued with me that it wasn't him, even though I witnessed him do it AND the hole was not there upon his arrival and initial walk-through we took TOGETHER prior to installation. He also took the form I was supposed to fill out regarding how satisfied or dissatisfied I was with his service. I wasn't able to fill it out. Most likely, he filled it out and forged my signature. He bled all over my floor after he cut himself and when I asked him if he was all right, he yelled at me that it wasn't him, even though he and his partner and I were the only ones in the house. He had taped his fingers and the tape had blood on the outsides and sides of it. I wasn't worried about the (tile) floor, but rather his health, but he yelled at me anyway. So very unprofessional.

I had my kitchen and main entrance floor changed from vinyl to their vinyl deluxe. This has the appearance of real tiles, but they are porous so dirt collects in them looking like black dots and eventually the entire floor looks dirty. I called to complain and was given a mop and a "expensive" product. That didn't solve the issue. I'm stuck with this horrible floor which I have to brush instead of mop clean. Do NOT buy their vinyl deluxe!

These people have now done a no show on 5 scheduled appointments to install the carpet I bought from them. If you get them on the phone after being put on hold forever, the poor operator who answers the phone just tells you they will come on another appointed day. You stay home all day waiting on them -- not even the courtesy to call and tell you they are not coming. A truly horrendous experience dealing with them!

I will be short. We hire Empire to do our flooring in the house And they did testable job. They did not leave any space on the corners so the floor can expand so now it's swelling. They say it was because it had water leak But we call 2 other companies and they test all the floor in the house and they say there was no problem with the concrete in the house, that The installation was not done correctly. I contact the Empire, it's been 2 months already And still they are denying. Next step is to take them on Court. So don't use this company. Pay a little more But you will know the job will be done correctly and no problems at all. EMPIRE SUCKS. WORST JOB EVER. BE AWARE.

I purchased carpeting from Empire Today, paid $1000.00 - the carpet came with a 7-year stain protection warranty - after 3 years discolored areas started showing up on the carpet - I contacted Empire Today regarding the areas and that I wanted the carpet replaced and they said they would have someone come to my house to look at the carpet - after numerous phone calls and emails, no one ever showed up at my house and I called them again and the person I spoke to said they were in the process of "closing" my claim - I immediately went nuts...

Middle of July ordered window treatments for a new home. Spent thousands. Was promised three week delivery. Each week we call and hear different excuses. Now the blinds are in but they have no brackets so it will be another week. Order is paid for and we have no product to date.

Empire carpet came to quote us for carpets at our new home. The man told us they would order the carpets and install, no problem for 2200. The man came a week later, did not speak English, told us he could not install over the laminate floors and said he's going to his car and left. We were never told by the salesman to rip up the floors or we would have. The installation man didn't work with us to set a new date, he just ran away. It was such an awful experience being that we are moving in tomorrow with our two small children and wanted this done before that and now it's too late. BUYER BEWARE, elite carpets are terrible!

In sales you always under sell and over deliver! Do not ever use Empire Today for flooring. Installer showed up and first thing he said was "we don't do baseboards" which were on my contract, then said I need to show him the baseboards we got b/c he doesn't work with a lot of baseboards, then said they would not install our flooring because they did not want to float the floors WHICH WAS IN OUR CONTRACT! Gave him some advice and then told him "babye" and canceled my contract! Empire Carpet is a NO NO. I called the sales lady (Chris/Christine) and let her know and she thought it would be a valid argument to try and tell me it was because of my foundation rather than try and apologize and make it right. They talk so highly of their customer service, but right off the bat the installer did not want to do his job and talked about it costing more money. Told him to leave in so many words.

I don't know why most people tend to leave only bad reviews. The good experiences seem to just be ignored. People don't take the time to write something good. Empire was prompt with their delivery (actually got to my home an hour early but called first to get my OK), installation was flawless and professionally done, moved and replaced all furniture and bedding, hauled off old carpet and cleaned up before leaving. I would highly recommend this company.

I scheduled an in home consultation which went fine. I wrote a check for the entire amount due ($4120) and was told that amount would not be deducted from my account until the job was completed. Not true, the money was deducted from my account that very night. After a couple of hours of contemplating spending that amount of money for an old mobile home, I called and cancelled the job. At that time, I was given a cancellation number. The next morning, I received a call from the carpet installers telling me that they were on the way. Upon telling them that I had cancelled, I received another phone call from the General Manager. When I told him that I thought the price was just too high, he counter-offered a lower price. I decided to go ahead with the lower price and the installers showed up within a few hours.

I would like to people know what I went thru with the sales person and also with customer service. My wife and were going to have new floor coverings after almost 30 yrs. But what we have now looks about what we took out. It started about two years ago in February with the sales person. He came to the house and we talked about carpet and vinyl flooring. He told me that the installer would remove and dispose of my old carpet and take care of any stains. This turned out to be lie number one. Then we picked out our vinyl flooring. He went on to tell us that the installer would remove the old linoleum. This was lie number two. When the installers came over they were unhappy that I did not have the carpet removed. When I told him that they were to remove it they replied that they had no instructions to do so and that they do not remove carpet let alone dispose of it.

I ordered $3,000 worth of carpeting from Empire Carpet. I chose them over Smart Carpet (which I had used twice before, without issues) because their pricing was cheaper and we had no carpet in the house due to water damage and we were told an installation date of one week later. During the carpet selection process, quality wasn't really discussed and the salesman was more concerned with our color choices. We ordered one carpet for our family room and carpeting for our great room, dining room, and hallway.

A section of the flooring was buckling. The repair person said it was dog urine. He even asked if I wanted to smell it. When I asked him what caused he said, "what do you care, you're not paying for it anyway". I did find an area where the dog had urinated. It was totally different and I paid someone else to replace it because of my experience with Empire. Also on the commercial, if the job was so great why did the customer have to be paid and why isn't the commercial filmed in her home, according to the disclaimer. Stay away from Empire Today!!!

In the summer of 2013, we employed Empire Today to install carpet in 2 bedrooms, and the connecting hallway, and into the bedroom closets floor. The buy 1 get the other free was not available as we were told. The cost totaled more than $4000. We were told the excess carpet would be left with us, due to the fact we were paying for it, but that day, we had a bear in our yard, and things were hectic outside. The excess carpet was taken by the 3 installers, not a crumb was left, so we begin calling the following day, and just got passed around, and put on hold. There was never a resolution. We even called the BBB, and a female owner is on the board. We will never use the company again, nor recommend them. So sad.

Took my deposit money. I decline the service. Sign no contract. After 10 business day still waiting for my deposit back. They put me in hold for several minutes and still not resolve my problem. We did not sign a contract and they still took my money from credit card.