Empire Today Reviews

I had a carpet installed in my family room, and the cost and quality of products at Empire Today were very good compared to the other brands that I considered. I like that the carpet is comfortable to walk on and the installers were efficient and quick. They did a nice job.

I ordered carpet for 3 bedrooms and a hallway and tile for 2 bathrooms. The tile installer came and at the end of the day had put the wrong grout in. Not a big deal and it actually turned out to be okay. Now, the carpet. I received 3 different emails for 3 different install days for carpet. I was told I had to take apart 2 of my bed frames before install. I was also told I have to call and confirm installation - I did this each time. Flash forward to today the install day. I was called this morning and told that the carpet wasn't in and they would not be able to install. This is as after I took the day off to work from home, after I spent 2 hours taking apart bed frames and moving everything to a different room...

Oh how I was looking forward to having new hardwood flooring installed!!! I originally scheduled an appointment online for Thursday March 16th. A few days later, I called and spoke with a very nice customer service rep and we rescheduled the appointment for this past Saturday March 11th. The sales rep was to arrive between 9 and 11am. Mind you, we scheduled our entire Saturday around this appointment, promising our 2 young toddlers that we would take them somewhere super fun if they were able to behave while the rep was there discussing our new shiny floors. Much to our dismay, by 11:30am, no one had shown up. I called the 800 number that I received in my confirmation email and spoke with another very nice customer service rep.

Empire Today did my carpet before and my experience with them most recently was fine. They installed laminate floors in the living room of my home. The color is fine and the guys were all nice.

I had Empire Today install carpet at the stairs, basement, and upper level of our home. I was told that their quality was better but I'm finding otherwise. The carpet on my stairs already looks like it's been down for years because it looks worn already. So I wish I would have gone with another company. I have not contacted them yet but I do plan to. It wasn't a good experience overall.

We had used Empire Today before and we were pleased with them. The first time that we used them, we had a couple of quotes and they offered the best deal. We got them to install a carpet recently, and we liked just everything -- the cost, color, and ease of ordering.

Don't fall for the sales pitch - not worth it in the long run. I purchased carpet and padding from Empire 7/29/13. Our carpet has some pretty big wear sections and parts of the fibers are coming up all over. I first contacted Empire 12/29/16 but didn't get a response. I finally spoke with someone today from the warranty department. She told me that because I used a home carpet cleaner that I voided any manufacturer warranty that I had. She said the only way I would have been able to be covered under warranty was if I had had the carpet professionally steam cleaned every year.

I had a representative come out and measure 3 rooms and my stairs to get LVP installed. She wrote up a quote for 2 rooms, the den and dining room, for $8,000. Then proceeded to give me a "50% discount". Bottom line she quoted was $3500 for the 2 rooms. I ended up declining the offer as I found that this is overpriced as compared to other companies for the same service and product. I received an email from another representative several days later offering me installation for the two rooms for $2533. I emailed her back and stated that I was interested and wanted to add another room, the living room (which had already been measured when the rep came out the first time). She responded with a price for the additional room, which didn't make sense to me since it was a small room. So I questioned the reason, and basically couldn't get a straight reason.

We heard good things about Empire and we saw their commercial of "Buy one room, get one room free", so that worked out well for us. We had carpeting installed in our living room and a bedroom and I’m very happy with it. I like the thickness of the carpet and the padding that we got was really good. And the guys that installed did it really fast so it was cool. They could’ve come the next day but we asked them to come two days after that. They were fine with that and then they showed up at 8AM and were done by noon, so it was nice.

We previously used Empire for a large project and was satisfied, which made us call again for this additional project. I wasn't prepared for the price I was given for this project. I really thought it would be less. Though I am very happy with the end product and I can't say enough good things about the team that installed our flooring.

Empire Today installed laminated floor in my living and dining areas, and the hallway. Initially, I looked around at several different places and since Empire had a sale on, I decided to go with them. I like the pattern of the floor - it's older and narrow. It looks like hardwood that I had forty years ago in my first home and it duplicates the pattern that Bruce, a very good hardware company, has. The best part is that they have installers that come on time, that have good manners and do a good job. It’s a lot of hard work but the young men were exceptional. I had some pretty heavy furniture and they didn’t complain at all, too. They put it back after it was done and they swept the floor as well. They could not have done anything better.

We had Empire Today install the carpet and it's perfect. It was a great experience, and we're actually looking at possibly getting more done. I have recommended them.

Empire Today has done work for us before. So, I've been very pleased with them. Recently they installed some laminate flooring, instead of carpeting, and it makes both rooms look so different. They did an excellent job. Everything was great. The salesperson was very congenial and nice, and the installers were great. Overall, it was a very good experience.

We purchased carpet for two bedrooms. When the installers arrived, they were not willing to proceed. They claimed the laminate floors had asbestos. We proved them wrong and this group still declined to proceed. Numerous call to customer service. Ended up canceling the contract.

We had Empire Today come and install a carpet in our basement, and they did a really good job. They also did the tile work down there, and we had laminate flooring installed in the laundry room and the entry way. The sales reps were really helpful and nice when they came out. They have all those samples to choose from and they help you out in making your decision. Empire Today has been right on top of things and got their work done in an expedient manner.

Empire Today installed carpeting for us. I was ready to buy from Home Depot until we had the Empire guy come up and Empire's pricing was better. The quality also seems to be good and there are no issues with Empire's flooring. They put tape on some corners of walls so that they wouldn't scrape the paint off the walls when they carried the rolls of the carpeting, but they didn't take the tape off. I didn't notice that while the installers were there and it was after they left that we took the tape off but the paint came off with it.

I'm pleased with the carpeting installed by Empire Today in our home's living room, dining room, the hallways, two bedrooms, and steps. I saw their commercial where they were having 50% off everything. My oldest son has also gotten carpeting from them. The cost and quality are wonderful. We have a cat and he has a tendency to throw up every once in a while. The poor thing did several times and the stain comes right off. The carpet is stain resistant and has met all my expectations. It's been great and I'd recommend Empire to anybody and it's been a good experience.

I had flooring in the kitchen and carpet installed by Empire. The flooring in the kitchen was done all right, but there were some places where they didn't match it up to the wall. Furthermore, they cut a couple of pieces too short and just put these anyway. But that's in one corner. I'm not real happy with it but I'm not real dissatisfied with it either. Furthermore, I thought the guys cleaned up well when they did the kitchen, but then when I got in there after a couple of days, it seemed like they swept everything down into the basement.

We moved into an older house last November and the carpet in there was very old and awful. So, my husband pulled it up. And Empire Today got on out there and we do appreciate it. It was a great experience with Empire! I have never used them before but I'm glad we did. Everybody was extremely nice and the guys, who came out to install the carpet, were on top of it. They were fast and got the flooring down. We want to use Empire again especially that we’ve got more rooms that we want to do hardwood with.

Empire Today installed laminate floors in my living room and dining room. The workers who installed it did a perfect job. My favorite is its color scheme. It looked as a nutmeg. So far, the quality is good though it does scratch when I'm not careful. I was gonna buy the product myself from Home Depot and have someone put the floors down but Empire Today had a deal of 50% off. However, it wasn't as reasonable as I thought it would be. I've gotten some calls before for about the same amount to do what I got done and it was gonna be right around that amount. I figured it would be much cheaper than what it was but it started out way higher than what I paid and it gradually went down by negotiating. One room was supposed to be free, but for the price I paid what I got was getting the whole thing done for that price anyway. Still, it was a professional experience with Empire Today.

I chose Empire Today because of many factors. One is its reputation. They’ve been in business for many years already. Second, the salesperson was excellent. The cost, service, variety, and quality of the product were also considered for buying the carpet from them. They have a lower cost, especially with the disposal of the carpet and installation. They were perfect. The carpet was for our two-story home and was installed in the living room, stairs, and dining room.

We’ve used Empire Today in the past. Recently, we bought their LVT, a luxury laminate, and they installed it at the front entryway of our house. We liked the product and the installer had been very nice. On the other hand, he put down a very large metal piece on the corners which we're not thrilled about. It looks like it’s for a commercial building. My husband told him that it wasn't ideal and he said that it's all that he had. We figured that there was nothing he could do about it.

The contractors from Empire Today did a perfect job. I got the parquet and they also did the linoleum in the kitchen, put a beautiful kitchen and rug in. They had reserved three days for the kitchen, the living room and the dining room but they did it in two days. I get complimented on the floors and I’d been more than happy. All in all, I’m satisfied with their workers and their laminate but I’m dissatisfied with them responding to me to settle the payment.

We had carpet and vinyl flooring installed in our kitchen, laundry room and half-bath from Empire. It has met our expectations but we have a significant seam that's showing in our living room. I've been in contact with them and sent them pictures. They want me to keep vacuuming it and they said that they would come and have someone re-work the seam if it didn't start to fade. They asked me to call in a few weeks if it was not getting any better after the vacuuming and I feel confident that they'll take care of it once I call. I'd recommend them.

I've had some work done before in Spring Valley and I liked Empire Today's work. Then, I recently had hardwood floors and carpet on the steps installed in my basement. They did it real quick, finished up on time and when they encountered a problem, they corrected it. They did an excellent job and I like the color of the hardwood floors.

Empire Today installed carpeting on the first floor of my home and it's not the quality they told us. It's only a month and the carpet is already shrinking in and doesn't even look like a month old. It was the same carpet that was there before which lasted 12 years. I looked at that and maybe it's the same but it wasn't. I was thinking of replacing the upstairs but I'm not happy after what I saw. Anytime Empire shows a product, they should make sure they install the same thing.

3/3/17 Received quote on a Friday and was told they could install the next day. It was a good price. I said, "Let's do it." Room they quoted was for bathroom and bedroom. These rooms are for my health challenged daughter that requires a lot of health equipment. So Saturday we moved all the equipment out of those rooms to find out later that day the product didn't come in. Service rep was nice and offered a 100.00 off. We rescheduled for the following Saturday. Received another call later that day from Empire saying that I couldn't receive the 100 off. I said, "What? Your company offered and now you are saying I do not receive 100? This is confusing..." He then said I would get the 100 and said sorry for bugging me.

I wanted tile flooring installed, the salesman sold me this luxury vinyl floor. He used the bait and switch. Showed me this awesome product. The stuff they installed was terrible. The workmanship was terrible and the installer did not level my floor, which I showed him and he said, "Call corporate. It's level." The molding pulls out with my finger. Did not even nail it in correctly. While the company got back to me they sent another person to see it and agreed it's not right. But it's still not fixed so in the meantime I cannot work from my home office and they don't care. This shows you that their sales team pushes product based on their commission and they lie. I will keep you updated as they said they will fix it which I do not believe because I am the one who continues to call them so we will see. They did not even put all the molding in. See pictures for the proof of this installers shoddy work.

My daughter in law and son hired Empire to install $3200 worth of carpet in the house they had just moved out of. The installers showed up and everything seemed to be going fine until I was told I was needed in the house to talk to them (I was at the house that day to let the installers in since my son and daughter in law could not be there). The installers told me we had a big problem in that they didn't bring the tools to remove the cove molding from 9 steps and that they didn't know what to do about it. I told them the job had to be done that day (there was a showing to sell the house the next day) and to call a supervisor and get it fixed. They told me that would not be possible. They called their supervisor Michelle who was rude and condescending.

We had carpet installed in four bedrooms. Before buying with Empire, I considered other brands. They had almost the same carpet but Empire’s prices are better. The salesman was very nice and friendly and the people who installed it were terrific.

We had our carpeting installed in the bedrooms, hall and front room of our home by Empire Today. I liked the color and style of the flooring I purchased. Moreover, they were able to install it in one day. Empire Today was thorough and I like their quality. They did a good job.

I bought a carpet from Empire for my house. I compared the cost with other brands and Empire made the price a little better. The salesman and the guys that came out to the house were really good. The carpet keeps the wife happy and a happy wife means a happy life.

Excellent quality work, everyone professional. However, we are still waiting for the written quote from Jim ** of $900.00 for our living room carpet, which was guaranteed for two years. Workmanship was excellent and the young men worked very hard and quickly to vacuum, clean up, and were careful in the moving of our furniture and were pleasant to speak with us in our home.

I had a salesman come to my home. We were given a price of 3300 for carpet in living room and dining room and hallway. We also had laminate flooring installed in our efficiency kitchen, which is a 5 ft by 6 ft area, about 37 square feet. Since our dining room and living room and hall are 3 times that size we figured the carpet was about 2500, and the laminate was the difference. Well, when the kitchen was done this past Saturday, the installers took about an hour and 10 minutes to remove the rug in the kitchen. They were done with the installation very quickly.

We used Empire before and then again for carpet installation in the three bedrooms of our home. The carpet color and the durability were really good and so far, everything's fine. However, they said we were going to get some information on how to care for the carpet like if we get stains or spills on it, but we never received that. Otherwise, it's been an excellent experience.

We had a laminate floor from Empire Today put in. They got installation done inside of the day, which was easy enough. We like the flooring a lot and we're very happy with it. It’s beautiful and it matches what our old stuff was.

Our friends who visited us had had laminate flooring from Empire Today and recommended the company so we had Empire Today install it in our home, too. My only question is they carried the couch out and I have a lanai. They set it in the yard and it makes into a bed but when they brought it in, it fell open and they scratched the floor in several places and I wanna ask them what I can do to cover those scratches up. Aside from that, we're very happy with our experience.

I rarely write negative reviews but our experience with Empire was so bad that not only am I compelled to write a review about it everywhere I can, if there was a way not to give them any stars that would be more appropriate. We were moving into a new unit and needed to have the carpet and tile replaced. We had never used Empire before but remembering all of their commercials and wanted to give them a try. They certainly promote the quality of their work along with their expertise, speedy installation and guarantee so we thought this might be a good option to get our project done in a timely manner. Since we had a specific move-in date it was imperative that our flooring was done before move in. We had scheduled for a sales representative to come out and take a look at the space in order to show us samples and take measurements. We mentioned we would want carpet, tile and possibly window treatments (blinds/drapes).

We have used Empire flooring for ALL of our carpet and vinyl needs for many years. Up until this last events we were very happy. We had some Armstrong vinyl in our breakfast area that the top layer started peeling off. We understood that it was past the Empire one year warranty, however Armstrong had a lifetime warranty on the product. In our attempts to file a claim through Empire we were met with all types of refusals, reasons why it is OUR problem, it is your fault and it is past our warranty statements. NO level of customer service was provided. Finally, somehow, we got our claim to Armstrong, and they fully agreed to replace the product but through Empire.

Wanted to get rid of all remaining carpeted rooms. The sales representative came out and was able to work a deal. The installers that had done the bathrooms a couple years earlier botched it so that I had leaks I did not know about. Empire made good by providing a decent deal to do room and closet.

I went and looked in Home Depot but they couldn’t schedule an install within the week and Empire could. So, I ended up making my purchase with Empire. I had the carpet installed in the upper hallway and the bedroom in my home. It took them one afternoon to complete the install. It was how I expected it to be. I like the carpet’s colors and feel of it too. It feels really nice and flush. The whole experience was quick and the product was of good quality.

Empire Today beats the other brands up by a little bit and they were running the special when I went with them. I like their quality and their pricing as well. I had them install carpet in two of the bedrooms in our home, and it was a great experience.

Empire Today had a buy 1 get 1 room free promotion so I gave them a call. Those who came to install the carpet were good and I've no problems with the quality of the carpet either. I also recommended Empire to my neighbor.

A couple of weeks after the installation we noticed the laminate in a back room (small office/den) was bowing up. I contacted our sales rep, Ehsan ** and he asked that I send him pictures. I immediate forwarded him several pictures and he stated that he would be contacting customer service. I followed up again and he said he would call again. Now he is not returning my communications. We also had some issues with the cleanup by the installation crew was marginal, but we didn't realize that until it was daylight. We also had some damage to walls and marks left on the laminate due to their rubber mallets.

We started this experience early Dec 2016. Sales rep came out and I picked out flooring for two rooms, foyer and stairs. The installation team came out early as scheduled, looked at our floors, and determined they can not use the floors I picked out due to not being able to cut and that I'd need to pick out different flooring. I kept getting weekly phone calls after that to verify installation for another date and I repeatedly told them I need to see the sales rep to pick out different flooring. Finally on about March 1st another sales rep came out and we picked out flooring, and scheduled installation for Mar 8, 2017. We cleared off the floors for the 2nd time, took off work, got up early and waited. (The first time the crew was here by 7:30 am).

I saw the TV ad of Empire Today and they had a good price. And so, I had them install carpeting in my home. They responded quickly and followed up immediately. They came in the next day to do the estimates. A week later, they put the carpeting in. The pattern matched the old carpeting. Empire Today was very efficient and I had a good experience with them.

I had wall-to-wall carpeting installed in my home. The house is a two-family house here in Lakewood and it’s bigger than a lot of homes here because it was built as an enormous single home. I wanted something that was resistant to pet urine in case there ever is a pet, and my Empire carpet is just that. With the beautiful national woodwork that I just refinished, the coloring goes perfect with it too. The quality’s fantastic and it's a beautiful carpet.

I'd looked at several different places such as RC Willey, Home Depot, Lowe's and even some wholesale places before settling for carpeting from Empire. Their original price was not so good but it worked out well after they did a price match. I had the salesperson in the house and she was very good. She was very knowledgeable and wanted to make sure that everything went well. Their guys also moved forward in a matter of a couple of days where others won't in about a week.

The wood floor was well done, as was the carpet installation. Everything was put back in place and my house left in good order. Subsequently, I found damage to my new wood floor and to my door jambs and walls as a result of the carpet installation; more than should be expected. I entered separate, online complaints to customer service, which took multiple attempts to actually make contact and then initiate action. I never received an actual response to the carpet damage from my initial complaint entry. I did get response about the wood floor damage. Per customer service, I sent pictures of all the damage and waited for someone to inspect the damage firsthand. However, only the hardwood installers came to the house. They were good enough to not only inspect the wood floor but also to take pictures of the damage due to the carpet installation.

Working with Empire has been a nightmare. They were supposed to install the carpet last Monday. I received a call the Friday before saying the carpet was in. We scheduled the installation for Monday. At 6:30 in the morning last Monday, I was told that the carpet WASN'T in and that they would call me when it arrived. I then was told at the end of last week that the carpet was delivered to their warehouse and did I want them to install it yesterday, today or tomorrow. I took off from work today and told them to install it today. YESTERDAY, I received a call in the late afternoon telling me that the carpet WASN'T here and that they WEREN'T going to install it today. At 9:00 TODAY, I got a "robo-call" telling me that the installer was on his way - this was AFTER I changed all my plans since they told me that they WEREN'T installing today.

I have to say this was one of the worse decisions I ever made when I decided to have Empire install my flooring. Late last week, I decided to redo my bathroom and I accidentally scratched three of the boards in the hallway. I placed a call to Empire and asked if they can ship me 3 boards (or even a box) and I will gladly pay whatever the cost was. They told me the only way I can get three boards is if I pay them 500 dollars for them and have them install. They informed me they do not sell flooring but only install the flooring. I fought with them for over a week and they still refused to do this unless I paid for the installation. Nowhere in my contract does it state that if I have an issue due to my negligence that I need to pay them to fix a few boards.

The layout on the floor was really poor. The detailing was horrible. We had high expectations about this company. My husband had to re-finish the job. We could have saved tons of money and stress hiring somebody else. We will never hire this company again. At the door entrances was lay a flimsy piece of wood that was broken in half 2 days after the installation. We supposed to have life warranty on the floors. We hope they keep at least that word.

New floor: The installers did a fantastic job. They were courteous and great to work with. The job was done quickly and accurately. I'm very pleased with the work they did. I would refer them to my friends and family. Empire corrected the error in supplies quickly.

In the past I have purchased my carpet from the big box stores. Empire Today provided much better customer service and a MUCH lower price! This is definitely how to get your flooring needs met! My carpet is high quality with wonderful soft padding and it happened quickly.

We had an appointment this evening with Empire Today. From the moment the "salesman" stepped through the door he was rude and pushy, as a consumer before you even get down to brass tacks you want to see the warranties, the product being offered, and spec sheets on the products. The salesman became borderline aggressive when asked what the warranties of the company are, and stated "we are putting the cart before the horse".

I called Empire Today and the person who I spoke to agreed to come the very next day to measure. I had already gone to Lowe’s and Empire's price was almost half of what theirs was. I had the carpet installed in the living room, dining room, and bedroom. I like the color of the carpet. It's very comfortable and plushy. I like to walk around barefooted and it works for me. Everything seems very nice. And I’ve recommended Empire Today.

We had Empire Today install carpet throughout our home. I was going to go with Lowe's but since I flip houses, I thought of testing Empire out and they did a heck of a job all around. I was happy with everything. It's streamlined and professional overall.

We originally called in and spoke with a guy that came out. But because he didn't give us any examples which was highly unusual as per my mom, she told me to call Empire again. And a different rep came out and did an excellent job. He answered all of our questions and he wasn't really high-pressure because if so, I won't buy it, regardless. I never did this before so we didn't know what was supposed to happen. Nonetheless, their rep was very nice. Even the installers that came out were very respectful, quick, efficient and cleaned up after. So, they were great.

We got a carpet installed by Empire in our home. They had quick turnarounds and the sales rep we had was very nice. The carpet we got was good and that's what we wanted. Empire came out and gave me a price, but it was horrible and I hit them on it. They went down about a third of the price that they quoted me originally and installed the carpet the next day. So, we were happy.

I have been very disappointed in the duplicity, "bait and switch" tactics and lack of transparency regarding my flooring sale and installation. Specifically: It does not appear I was given the "50/50/50 off" price but a much higher price instead. I was told that they could not install tile in my den and kitchen, but would have to install LAMINATE instead because it was an older house. Yet two tile installers from another company who later came to quote different jobs, said that was nonsense, that tile is routinely installed in all types of houses and floors, including older ones and ones on crawl spaces.

I had another company give me a price but I liked the look of Empire Today's product a little bit better so we had them install the vinyl flooring at our kitchen and laundry room and it was great. However, there wasn't any good communication between me and the company because I was supposed to get carpet too and I cancelled it all but they said they're going to bring carpeting. It was about three times before they realized that I cancelled the carpeting. Nevertheless, I'm satisfied.

I moved and didn't know anybody here so I didn’t know who to call. I paid the money to Empire Today and then these people showed up. There was never any option or question, it was just done. I had 12x24 tiles installed in the two bathrooms. There's a Mohawk laminate floor downstairs. And then, upstairs is engineered hardwood.

Empire Today did tile installation in our two bathrooms and the washroom. I like it very well and I'm thinking of doing the kitchen next. The installers were very good and professional. They came in and did their work well. It looks very good and I would recommend Empire Today to someone else.

The cost and quality of my carpet from Empire was pretty good. Plus the service was fast.

We had liked the sale that Empire had so we went straight to them. They installed vinyl, carpet and Pergo in our home. We had the entire house redone but I wasn't too impressed with the work. The smallest amount of water got in the kitchen and flooring in the kitchen was peeking up. I gave them a call and they said they had to redo the entire kitchen but I didn't go through Empire to do it. I went with somebody else.

We had some friends who had some work done and had some carpeting installed by Empire Today and were very happy with it. So, we went a little bit on their recommendation. Their cost and quality worked out very well for us compared to other brands. We had carpet and tile installed in our home and the two teams that came in were very professional, nice, pleasant and fun to work with. However, we were told that the tile people would be here on a certain day and then the carpet people would come the next day. But the tile people, for whatever reason, did not come in on the day they were supposed to and came in the next day. That was a problem, considering that we had painters coming to paint around after the product had been installed. Then after the painters left, we had the company. So, it was a very tight schedule when we scheduled it.

I really liked the salesman. He was very honest, forthright, and knew his stuff. He was really nice. He knew we were getting other estimates and said whatever estimates we got, if some came in lower, to just give the office a call and Empire would match it. And that's exactly what they did. We considered three different companies, including Empire. But I like the carpeting in Empire better. So I had them put carpeting throughout our house and they did an excellent job. They were neat, and cleaned up after themselves.

We used Empire in July to install Laminate flooring in our kitchen. Now we asked them to come back to do the same flooring in our living room. Got a quote, set up the install. When they show up they have the wrong flooring. The sales guy didn't do the correct quote! We have a whole ripped up floor, and now they aren't even sure if that flooring is around anymore. Horrible customer service. No one can give us a straight answer. We wasted a whole day, have a ripped up floor with a bunch of dust flying around. My wife is 30 weeks pregnant and shouldn't be breathing in the dust, and Empire can't even call us back to tell us what's going on. We have been trying to reach someone for the entire day, and now they are closed. This is the worst company I have ever dealt with.

I had carpet and wood floor installed by Empire Today in our kitchen and the flooring has met my expectations. I also like the color of it.

I was so disgruntled with everybody else that I dealt with. There were people telling us to go here, there and everywhere. We're in our late 70's, so we couldn't. So we looked around but never got the fast response that I did from Empire Today. We called them and the next day somebody was here to show me a few samples. We picked one and then the next day, they were here doing the work. I was very pleased with that and I'm really happy with the floor but when I walk on it, it makes a little sound in places like there's air underneath it. It's not completely levelled. They didn't use any cement and I was under the impression that they usually do that.

I've used Empire Today before and recently, I had them install a carpet in my family room. The carpet is really nice and its color and feel are great. I would recommend them to anyone. It's also easy to clean. I was very satisfied with it and when I need someone, I will call Empire.

I ordered carpet and Laminate floor from Empire. The sales girl Cindy was nice, the installers did a good job. My complaint is as follows. I signed a contract for 5000 for the job. The contract did not match the total cost of the job that was presented to me at the end of the job installation. The 3 papers I signed at the completion of the job totaled $4499. I financed $4500 and put an additional payment of $500 on my credit card.

I had some laminate flooring installed by Empire Today. I considered Lowe's too, and their cost and quality were about the same as Empire's, but they would not do the job, so I went with Empire.

They came and living up to their word had the floor in within 5 hours. However, the molding doesn't match the floor, it's pink, and the flooring itself is not the color I picked out. It is the ugliest floor I've ever seen. I was told if there was a problem the owner of the company would contact me. That didn't happen. Salesman came out, saw the problem, agreed and told me we would have resolution by Wednesday. Of that week. Instead we were given another stall and told Thursday. When Thursday came we were told someone would be out to see the floor Saturday. They are not BACKING their floor is the real bottom line. This is a $2000.00+ mistake. Don't use them. Save your money. Go to Home Depot or anywhere but Empire. No one deserves this, it's a nightmare. I'm buying rugs to hide this monstrosity.

I saved money for two years to put new flooring into my apartment. The sales rep was very happy and eager and assured me I was going to be very pleased with the "high quality" vinyl flooring I chose and the lifetime warranty that Empire provides. I cared for my flooring just as I was told to do, and four months later I noticed dents in the flooring where my couches sit.

Empire Today was handy to me as I pass by the store every day. I had them install a rug in one room and we did all right. The installation was perfect and I have no complaints. The guy worked by himself and had to haul everything in. My wife picked out the color and I thought it was too light for the room as we're in and out of it. The room gets a lot of activity from the garage which isn't always very clean and the backyard where I could be working in the garden. But the color is a good one for the house and for the colors that we have in here.

I had laminate floor and carpet installed at home downstairs by Empire Today. When I compared them to the other guys, they had the same stuff, though it may have been made in a different place. Even the warranty was about the same. Also, 50 Floor matched their price, but I liked Empire Today's salesman a little better. But I asked him for an estimate on the upstairs on the day before the install because I wanna redo the carpet there as well. However, he told me that he was in a hurry because he was going to another customer. He then said that he'll be back and call me the following week to see how the flooring went after the installation and then he could do the estimate, but he never called. They could've made more money with it, but I decided to go with somebody else. Other than that, my overall experience with them went well and the new flooring has met my expectations.

I put laminated floors in my bedroom and Empire Today did a really good job. The work was fantastic and the guys were really nice and I'm really pleased.

We had laminated flooring in the bedrooms and carpet in the stairway foyer installed by Empire Today. We heard good things from people talking about Empire so we just gave them a shot. I wanted a floor in a certain price range, so I looked at what they had in the price range and picked from that. I basically said what I want and they showed me options and I worked through that. I liked their price and the convenience. It was a good experience. The salesperson was professional, honest, and forthcoming. The installation people did what they were supposed to do and was good in that. They made sure it was the right stuff that you wanted before they started. Everything we wanted, they accommodated. Empire Today was all efficient. I was satisfied and had no problems at all. I would use them again and recommend them.

We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves, and have all the furniture out and floors prepped before install. Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out.

We have used Empire with an older house we had and had a pretty good experience. So when we bought a new house we decided that we wanted laminate floors. We made an appointment online for a Tuesday evening. My husband took off of work early and we waited for the salesperson to show up. Finally I called to verify that they were coming. The lady on the line said she was sorry but no one was going to be coming that night. I was like, "Why didn't anyone call me?" She was very apologetic and I decided to try again so the following week we made another appointment. My husband again took off work early. No one called or showed up again and I had talked to someone from empire earlier that day that promised me someone was going to be at my house. When I called them they offered me 100$ off if I try to make another appointment.

We worked with Empire a few years ago. I work in carpeting floor and they suggested rug to the flooring and vinyl to the front of the door because the house is on a little unsteady level. I like the color I initially chose but decided to choose some other color. But it's okay, it's mine and nobody else's fault. My expectations were met and I would recommend them.

I had Empire Today install a rug and the quality of it is okay. However, the workers cut off our linoleum so we have a case against them right now. I called in my claim and the rep told me to get some estimates and how much it would cost to do something. I figure they charge to come over to our house. I have to call her and have her call me back so I know what I have to do now. Also, one of our things came apart and their workers could have put it back together but we had to do that.

I really like Empire Today. I like the material used and service provided. I also like their payment plans. I had used them before and I really enjoyed it. I got my living room and hallway done over. The new carpet was the beige-colored one, and it's really good. The rep brought me the demo to show the carpets in order for me to see what I wanted and the installers were really nice. They have always been very respectful and nice. I had a good experience with Empire.

Well I was thinking about letting Empire install my floors on 4 of my rental properties, but when I paid the deposit on the first home, the company told me that my credit card was declined. I assured them that was impossible and to try again. Therefore they tried it again and when I viewed my credit card account online I saw where they took the money off my card twice but when I called them about it, they pretended like it didn't happen. A few days later I called back and just told them to refund all my money and the agent tells me that she do not have my contract. Um well if you do not have a contract then you really should not be taking people money out of their account. Now they are holding my money and acting like they do have the correct paperwork to refund my money back.

Empire Today did carpeting in my living room and dining room, and everything was good during the installation. Empire was easier for convenience so I was willing to pay extra. I also wanted the service to come in quick and Empire's was one of the fewer and quicker things one could do. The carpet looked nice. I picked a really good color to make the furniture look really nice. I was pleased and got what I wanted. I would recommend Empire Today.

We chose Empire because we felt that what they were charging and their payment plan were really good, and that they would work. However, we had an accident wherein our hot water heater ruined the carpet, which we just had installed about three years before. So, we went back to Empire to have them re-install the basement. The installation was really good but there was a mess. Empire Today took all the leftovers although I needed some. Also, we have a problem that has to be repaired and I have nothing to repair it with. They were supposed to send somebody back to fix this and if I even had some samples of what they had, I could get it fixed without having them come all the way from Kent. Moreover, I've also never received anything to pay them back yet, I haven't received coupons. Nevertheless, they did a very good job.

Empire Today's salesman was a good friend of my mom so we went with them to install carpet in our bedroom. The installers were very nice, helpful and they did a good job. I love everything about the carpet and it looks good.

I had Empire Today install carpet in our bedrooms, loft stairs, and the master bathroom. The salesperson was great and the people who came out for the installation were good. They were very quick and got it all done in one day. However, it was our first time having somebody come out and install anything in our home. It would have been nice if they could have helped us by giving suggestions that were more feasible like giving other options and other materials. Now, I kick myself because I probably shouldn’t have carpeted the stairs because I have little kids. Also with the master bathroom, I probably could have gone with laminate because of our budget. But we got a little intimidated by the price of the other types of flooring that we settled on carpeting everything besides the stairs. Otherwise, the carpet is easy to clean. Sometimes, something spills and it isn’t easily absorbed by the carpet.

I thought Empire Today was too expensive. But their sales rep gave me a good deal so I went with them. However, there was a little mix-up. I'm not sure whose fault it was. It was just the fact of how things came about with me paying for it. Also, I didn't know that I had a warranty. And as time went on, I was noticing there were little pieces of things that were not quite complete. The man who did it was rushed and I felt if he wasn't rushed then it probably wouldn't have been a mistake.

I had Empire Today install carpeting in my office, kids’ playroom and kids’ bedroom. What made me go with Empire is the timeline - I was trying to get it done for the holidays and they had availability. I was going to go with Home Depot during one of their sales because it was a pretty good deal and I found a carpet that I liked. Empire had a very similar carpet that I also liked, but they were able to do it within a two-week period. Home Depot was six or eight weeks out. It’s a nice carpet. I like that it is soft. I have kids and I don't want them to smack their heads off hard surfaces all day long. That was my deciding factor in putting carpet in. Empire Today did a good job. They were quick, they were clean, everything's holding up, so far. The guys were good and professional. I was very satisfied. I have recommended them to a couple of people. I told them my experience went very well.

Empire Today installed some carpeting and padding in a rental apartment, and the tenants were happy with it. I like the color and the fact that it is easy to clean. It's like a Scotchgard type carpet and it's a very pretty one. We used Empire because the tenant's mother had used them a time or two and had good experience with them. That intrigued me to go that direction, too, and my experience with them was very nice. I'd recommend Empire to a friend.

We purchased some laminate floors and vinyl tiles from Empire Today. I like the color of the laminate flooring, and the fact that the vinyl tile was more resistant to water and moisture. The installation crew was really good. They were really helpful and told us what was going on. They were the fastest, as far as when they could install it. It was a quick turnaround and a good experience overall.

The installation process of my new blinds has been completed. After a no show on the original install date Empire arranged a second date for the installation which went very smoothly. I am very pleased with the blind quality and with the installation process now that it has been completed.

We had Laminate flooring and carpet installed throughout our new home less than a year ago. The laminate that has a lifetime warranty on stain, wear, fade, moisture, scratch etc. The flooring now has 4-5 gouges in it and multiple scratches. Empire brought in (hired) a third party to come inspect the flooring for "manufacturing defects." The third party determined it was not a manufacturing defect resulting in Empire not doing anything to resolve these issues.

I had Empire Today put up carpet upstairs and a bedroom downstairs in my home. A friend told me about them and I picked the right company. They did a beautiful job, including on my stairs coming down. Everybody who had come here said they felt floating. Also, the workers did more that what they said because they really did a good clean-up upstairs. They were very well-mannered, too. I felt comfortable with them in my home. I recommended Empire Today to the lady across the street and she said that when she gets her money, she's going to call them. Empire Today employees are beautiful people.

I had a wood floor installed by Empire Today in the first floor living room of my home. I got an estimate and a good price. I was satisfied with the work and I appreciate that it was done very fast and professionally. Their guys were pretty good, as well as their personality and attitude. I thank them very much. The wood floor looks very good and helps the appreciation of the house go up. If I have to sell the house, it would help an awful lot.

I've used Empire a few times and I've had a great experience with them. I've had them install flooring and carpeting. I’m a contractor so the areas where they've installed flooring have varied. I had the entire house done with carpet, and just finished carpeting the basement yesterday with them. Kitchen and dining room areas were done with their PVC tile flooring. Then I did the hardwood flooring in a front living room area. The job was for a customer’s house.

Empire put a carpet down for me and I love it. They explained the price to me and when they were gonna put the carpet down, how they’re gonna put it down and what they will move and what they don't move. They told me I had to take all the glasses out because they were not responsible for that, but they moved back everything in the living room and dining room. They gave me the right color that I picked out and did an excellent job so I'm very happy with them.

I had some carpet and linoleum installed by Empire Today in a home that was up for sale and that I already sold, so I didn't get to use these products. But the new flooring they installed was all good. The team that put it in were nice people and cleaned up good. I'd recommend Empire any day.

We looked at Lowe’s but Empire Today was cheaper so I had them do carpeting for the 3 bedrooms in my home. It was an easy and fast experience. The guys who laid the carpet were quick and clean and put everything back really nice. It was a good experience overall, but there’s only one thing that bothers me. When I walk on the carpet in one of the bedrooms, it’s like there’s a little round hard spot underneath it.

We paid for carpet to be installed in our basement sitting area, stairs, hallway and bedroom and were told we would have a morning installation. On the day of installation the installers showed up at 4:15 pm and looked at the amount of work and said that this is an 8 hour job and they have been working all day and said it was too big of a job to stay and walked out the door. After waiting for them all day, the installers just left. They have my money and I don't have carpet. Terrible business practice. DO NOT DO BUSINESS WITH EMPIRE UNDER ANY CIRCUMSTANCES.

I do not usually review company's online unless it is a positive experience... but since we are continually being avoided and ignored I feel I have no other choice. In August 2016 we had Empire install flooring throughout our entire home. The downstairs was laminate wood flooring, and the upstairs was carpet. When the salesman came out originally I told him that I was interested in the most durable carpet they had, in which he sold us the product that we have now. I believe it is called Berber Carpet. After the installation my daughter noticed that her desk leg was broken, in which the installers did not report. The desk was literally 2 weeks old. If that had been the only problem, I would not be writing this review now. Unfortunately the Carpet that they have installed is HORRIBLE QUALITY!!!

BUYER BEWARE: We had an Empire sales person come to our home, measure, do up a quote and schedule our installation for today, Saturday 2/25. He spent at least an hour at our home and installation was confirmed several times by email and via phone. The installers showed up a 7:30am this morning to first tell us that since they were putting carpet over older basement tiles, the tiles had to be tested for asbestos so they could not do the basement install. Something that would have been nice of the sales person to let us know in advance considering our basement is a weight/workout room and we had to disassemble and move all the heavy equipment last night to prepare. And no, the tiles weren't unable to be seen, the sales person walked on them to take the measurements.

If you want great customer service and you want to work with an honest company, I would not recommend using Empire for any type of purchase or install. We scheduled to have the carpet in our entire house replaced almost 2 weeks ago. I called Empire the Friday before the install date to confirm everything, and I was told our install had been rescheduled. No one contacted us to tell us anything. On top of that, the customer service rep was very rude. When I told him we scheduled our install almost two weeks ago, and we expected them to honor what we were told, he said, "well what do you want me to do about that".

I purchased tile for two bathrooms in a JC Penney with Empire Today. I was told this was not a special order flooring and it could be installed. I purchased this floor over a month and a half ago. Today someone came out brought in two boxes and trim molding then the man immediately told me this is not worth his time to do the work. I am out of money time and has no floor. This installer left with my paid for material and my room was left just as it was before he arrived. He told me he was not going to install my floor today. I had been on the schedule for a month. He calls me at 7:40 to tell me he is on the way. He arrives and has excuses he can't do the work, he lives one hour and a half from my house and he does not have his glue gun. It's not worth his time.

We had Empire Today put down Armstrong tiles in the kitchen and in the foyer of the house. The flooring doesn’t break easily, and it's easy to clean and maintain. My wife has a much easier time with it. Empire had an older gentleman who was experienced to do the installation. He knew exactly what to do on the tile floor because I had an old floor that was there before and then he was able to lay the floor on top of it, which worked out well.

It was easiest to get a carpet from Empire Today. They did a great job and the salesperson was good in explaining everything. The installers were also good and everything was on time. I recommended Empire Today to our building contractor.

My mother did some business with Empire before, so I got them to install carpet in my basement as well. Empire's the best in price compared to other companies. We're enjoying the carpet. However, I was having a problem with my credit and I wonder why, but we got that resolved.

Empire Today = upcharges & EXCUSES. Went to Empire Today to find a replacement floor for our condo which was damaged due to plumbing repairs under the concrete slab. We made Empire Today aware of our situation (displaced to a hotel during repairs). Found a LVP product and special ordered it on February 4. Our contract included floor prep, leveling and some appliance moving.

Empire Today installed rugs about a month ago at my house. I also had tiles installed in the kitchen. The rugs are comfortable and they told me to cleanse the tile floor with just plain water. The person who came here for a consult also told me that the rugs have a warranty for 30 years while the tiles have a lifetime warranty. It cost me enough money but everything looks nice.

I bought a rug last month at a rug store and it was very expensive, so I thought I'd try Empire. I had a regular rug installed by them in a pretty large bedroom and I like it very much. It was a very good experience overall.

I had Empire Today install hardwood floors downstairs. I like the look, feel, aesthetics of it and the resale. However, when they were installing it, the alarm kept going off and they ended up cutting through two of the wires of my alarm. I had to have the guy out here and it was $200. I'm still waiting to get reimbursed from Empire. They said it would take about two months to get that check, so hopefully I'll hear by the end of this month.

I had a good and easy experience with Empire Today. The cost of the flooring they installed in our bedrooms upstairs was lesser than other brands but the quality seemed about the same. I also like the way the flooring felt.

I had a fine experience with Empire Today. They came on time on their scheduled appointment and the two guys were fantastic. We got what we paid for. I would recommend them.

Have been hearing advertisements about Empire so I had them install carpeting all over the house. They were very courteous and they cleaned afterward. Overall, they did a very good job.

Let me start by saying that all I wanted was my bathroom re-tiled. Empire was unable to meet their part of the contract and it never happened. They left me a mess. The original consultation was by a gentleman who was very uneducated in regards to flooring installation and basic instructions. He told us that the toilet would be removed and replaced upon installation (for $125), and he assured us multiple times that the sink and vanity do NOT need removed, the installers work around it. I was confused by this. However, this is the first time having our bathroom floor redone so we went with what he said. Should've been a red flag. He also lifted up a broken tile and told us the subfloor looked okay.

Warning: Our bank disputed on our behalf, and we won so Empire will likely mark this review as "customer not responsive" because they have not stopped harassing us. For consumers: We got vinyl floor from them in April 2016, and to keep it short, product was substandard and install never completed. We were supposed to get carpet as well a few days after, but when we saw the quality of the actual material they brought, we canceled that portion of work order right away.

I had carpet installed upstairs at home by Empire Today and I like the extra padding and the thickness of the carpet. The sales guy was awesome, extremely informative and we just enjoyed his company while he was there. He was not pushy with us and said, “Just make your mind up, whatever you want. Feel it.” Also, they scheduled us for a one-day installation and it should have been a one-and-a-half-day installation but the guy that came over to do the installation, stayed until ten o’clock at night to do it. They were like, “We know that you have your daughter and we’re just gonna go ahead and stay late if that’s okay.”

I’m a return customer of Empire Today. I had carpet installed again upstairs, in the bedroom, the hallways and stairs. It was an excellent experience. However, I called Wells Fargo today regarding my bill. I waited forever to get a bill from Empire. When it did come out, I happened to be out of the country and I missed the payment by a day and Wells Fargo hit me with a $26 charge right off the bat and I’m trying to get that reversed. But, that’s apart from my service. The people of Empire did a great job and I have no problems with them prior. The installers were courteous and they spoke English and I knew we could communicate. Also, I like the quality of the carpet and the workmanship was good. My wife and I both thought it was satisfactory. I’ll use them again but I need to get the thing with Wells Fargo written out because I don’t want to have my bill situation compromised.

I got laminate from Empire Today in the front room that's like a den, as well as in my dining room and living room. I also got the two bedrooms done in carpet. I like their product and the people that came to do the job were very polite, careful and nice. They cleaned up everything after them and did a great job. However, I didn't like their customer service at all. The sales rep told me that the flooring could withstand four hours of water but that’s not true. The directions say not to put water on it. So, I'm watching that very carefully.

I was looking at Empire Today and a different flooring company on TV. I looked at the prices and Empire's was better. I also liked it when I called them. I had laminate flooring installed in my living room and my hallway and I like everything about it.

Empire responded and replaced the stairs! The corporate office called on March 2, and the nice man put them in on March 10. Couldn't ask for any better customer service. Will highly recommended them! Thank you Empire Today!

Empire Today came a lot cheaper than other companies and for the price, their quality was better. I love the plushness of the carpet that we had them install in our living room, the staircase and the hallway. It is soft like I'm walking on air. I recommend Empire.

I like Empire Today. I've had hardwood floors done with them a couple of years ago. Then, I had a basement carpet put in last year. Last December, I got a bedroom carpet in. I like their products and their independent contractors do a good job in installing. I've recommended them to other people.

I just had my flooring done by Empire and have used them twice before. I had laminate put down in my new home. After about 6 months later we noticed that some of the sections of the laminate was bowing up. We called Empire and they told us that they would send someone out to fix the problem since the original contractors forgot to put the moisture reading in the contract which was probably the issue under the laminate. They did send someone. I saw them do the reading which showed that there was moisture on the slab yet they said that due to their contractor that came out said that he felt that it came from on top, they refused to honor their warranty. So we have half the floor that looks good and half the floor that looks bad. I think this is bad business. I cannot believe that I have had others use them.

I liked the products that Empire had, as well as their quality. And since they were available right away, we decided to have them install about 1,100 square feet of carpeting in our home. So far, the carpet met my expectations and I am also liking its color.

I got carpet installed by Empire Today in my office that matched my other carpet. The quality was comparable and the cost was lower so I loved that. Also, the timeframe which they could install was what we needed at the time. The saleswoman was really good, too, and she's very knowing and wasn't very pushy, which helped. Finally, I appreciate that the installers were very professional.

We were moving to Nevada, so we had our previous house in Indiana put up in the market. I then called Empire Today to install carpeting on the stairs, family room and the landings at the base of the stairs. When we were getting ready to move, I called Empire but they said that they can come get me next Monday. I thought it was supposed to be the next day but they said it's the next day from when they come and measure. I was putting up the house on Wednesday so I told them that if they come out on Monday, they have to be able to install the carpet on Tuesday, and they agreed. The salesman was super nice and they did cut some off the price before they even told me because they knew what I thought I was going to spend.

We had our laminate installed Aug of 2013. We have a very small piece of a plank missing at the top of our stairs. I thought we had a lifetime warranty on this flooring, but when I called customer service I was told that wasn't covered. For the price we paid there is no excuse not to cover this. A plank shouldn't just come up.

I looked at other stores, but my niece got Empire for her work a year before I did. She referred me to them but she never got credit for it because I had to go to her salesperson. I told the general manager who came here about it and he ignored it. I had engineered stone flooring installed in the powder room and the kitchen floor. I like the pattern of the flooring and the quality looks alright. I was satisfied with the installation and I would recommend them.

I got Empire Today to install vinyl print flooring in my home. I did enough research on what I wanted when I called Empire and I had a buddy of mine who had some carpet work done and was pretty happy so I went with them. I've dealt with few of their people and they were fair with me and gave me a good price. However, the installers had to come back out to redo some work since there's a piece of fabric underneath they had to take care of, to which they did a good job. I would definitely recommend that they make sure that the floor is vacuumed well. Overall, my experience has been very good.

I had carpeting installed by Empire Today in the bedroom, living room, steps and the hallway upstairs and I like the color. The cost is probably the same with other companies but I liked Empire better.

I checked carpeting at Home Depot but decided to go with Empire instead because of their 50/50/50 deal on flooring. We had their rep come over to our house and give us the rundown of every carpet that we could pick. Then he gave us his professional opinion on what grade was the best and I got the premium blend carpet that they offered. We’ve been pleased ever since we got it installed on half of my house and the installers did an awesome job. The installation was contracted out but the crew was very friendly and professional. It was a lot of work but they did it within five hours. The carpet is awesome and pristine so it's what I was expecting. It's soft and I can fall asleep on it if I want. It’s very nice that I got a good deal and I've suggested to many people to go to Empire because of the customer service.

The sales person from Empire Today came out and talked to us. He said it was a better grade of carpet and it was good for 15 years and we wanted something as good as what we previously had which lasted 20 years. Also, it was a better price to go with Empire. We wanted to get the best we could for the cheapest price. The carpet and tiles turned out all right and we liked them.

I'm renting the basement of a couple's home here, but the carpeting was yuck, so a buddy of mine told me to give Empire Today a call because it would be the best deal. I planned to go with them, although I wanted to see what the other local company would say, but they never called me back. But I already had something set up and I was just making sure I was getting a good deal and it was and it's around the ballpark of what I thought I would be spending.

Their salesperson had no idea what he was doing. Didn't bring anything to measure the rooms. But will still signed a contract to have flooring put in. And hours before Corporate calls and tell me they will not do it unless I pay $3000 more. They backed out of the contract!

I called Empire Today and they came. They gave me an estimate and it was a little higher than what I wanted to spend. But I'm putting the house on the market and I wanted to get those carpets in the attic and attic stairs so I told them to go ahead and do it. They came and did a nice job. Also, they were nice, courteous and asked questions. It was good and I had no complaints. I was satisfied.

I got carpeting from Empire Today which they installed in the living room area and bathroom of my in loft suite. At first, I wasn't going to choose them. However, I wasn't too happy with the salesman I talked to. When the guy came and gave me a price, the next day I got a postcard from Empire and when I called them, the rep said she'll cut that price in half. It was $4600 down to $2300 plus she has given me a better mat underneath. She was a great lady. I even called her back and she took another $100 off when on the date of the first appointment to have the carpet installed, the installer couldn't make it that day because they don't have enough workers.

I had carpeting installed in the great room, the areas around the great room and stairway, a couple of halls and a couple of closets on the main floor. I considered other brands but I’ve always had good experiences with Empire. The carpet as well as the installation of it were very good. I love the carpet and it's the best I've had so far. I’d definitely recommend it.

I change my all floor and I pay too much money for this floor and after one month is start cracking and coming separate. I call too many time and say I have monsters in my home. I call other companies and these people tell me Empire is bad company and cheating to customer and lying Manager never call me back. I need call them too many times my floor all house is bad condition now is look like old. People please don't buy from Empire Today is cheaters and just take money, installation is bad and warranty is just liars.

Empire Today installed some carpet in my basement and it looks good. The sales agent was a great guy. He explained very well and sounded genuine and convincing. It has been an excellent experience with Empire Today.

I went with Empire before for rugs and they did a good job. Then I went back to them and got a laminated floor which was installed in the whole living room and all the way through the hallway. I like the flooring. It's the right color and everything was good. I would recommend Empire Today.

I like the samples that Empire Today showed me. We had the laminated wood installed in our living room and family room. They are good in terms of the quality and the way they did the job. Overall, I am satisfied and I would recommend them.

Empire Today installed the floor in the first and second floor of my home. On the first floor, I had it done two separate times. There's a gap in two places, right next to each other.

We have purchased from Empire before so I had them install laminate wood in our two bedrooms recently. The installers were nice and they kept us informed the entire time. They called us the moment they were on their way and when they were running late since they got a bit lost. We tried to feed them but they wouldn't let us. They were professional and I appreciate their work ethic. The floor has good colors and I love it.

I got Empire to install patio carpet in my bedroom, and I'd recommend them.

I had the laminate floors in my room and kitchen done by Empire Today. I'm extremely satisfied and happy we did it. It's absolutely great and makes an entire different look for the kitchen. It is easy to clean and I love it. We should have done this years ago.

I went with somebody I was familiar with and recently got a rug from Empire Today. I've dealt with them before. I like the color I picked. It wasn't my standard color but I got a dark burgundy and I thought I picked the most expensive one for my budget. I wasn't satisfied with the quality of the carpet I had before because it was already at my apartment when I got here. But I'm quite satisfied with this new one. It looks luxurious and it's so wonderful. Unfortunately, I have to wait until I've paid my bills out before I get some more for the four other rooms that I have. Also, the lady representative that sold me the carpet was quite nice. She told me how to get it cleaned but I haven't had it cleaned yet.

Empire Today did great. They installed my laminate flooring for a stair bedroom and a kid's bedroom. They were less expensive and have the zero percent financing for 12 months. The laminate flooring has met my expectations. My favorite features of it are the durability and the cleanup. Empire Today is efficient and they did what they said they would. Both of the rooms were done in one afternoon.