Empire Today Reviews

We had Empire Today install our living room, hallway, and bedroom floors and kitchen and bathroom tiles. They were very efficient and our new flooring was excellent. In fact, I've already recommended Empire Today to other friends of mine.

I have Empire carpeting before. I have a lot of carpet stains, so I had to get a new carpet. The sales rep at Empire Today was a young lady and she's very nice and pleasant. The new flooring was very good and it fits what I was expecting.

We called the guy from Empire Today and he came out. I was very happy with what he had so I decided to buy it. I love our new flooring from them. We had laminated wood down in the living room, the hallway, and the den. The guys that installed it did a very good job.

I needed a carpet and Empire Today had the right price. I would recommend them.

Last Monday your installers replaced all the carpet in the home we just purchased. I verified with both the sales rep who came to our home as well as the installers that we would be getting all new padding underneath as well. Everyone said yes. Today I noticed the walk in closets upstairs did not have the same feel as the rest of the house. IN AN ATTEMPT TO CUT CORNERS AND COST, THE INSTALLERS LEFT THE OLD PADDING I ALL THE CLOSETS. There is a noticeable difference in feel and we can smell the difference as the previous owners had dogs and cats! We are beyond upset because we feel they thought no one would ever notice! It's Sunday but I did call the 1-800 number to record my complaint. They said it may take up to 3 days to get a call back. Unacceptable.

We bought a hardwood floor, a carpet, and some tiles from Empire so I had three different contractors in here. There was no problem when we called the 1-800-EMPIRE. They sent somebody in two different days from my phone call, to come here and pressure me to just put the carpet and the hardwood floor in before Thanksgiving and Christmas. There was no problem with that. They were going above and beyond my needs to schedule it in their advantage to come in here and do the sales. Each contractor that came asked me for the survey after that, like how did they do their job. I'm familiar with that and I was happy with the tile and the carpet.

I had the floors done by Empire Today and I'm very pleased with how they turned out. The people that installed the carpet did a very good job. And so did the people that installed the laminate. I'm very pleased with the work and I would recommend them.

They were very late but they had a truck right down. It threw everybody behind for what they were doing and it was raining. It was just a bad day. Nevertheless, my overall experience with Empire Today has been good.

I was very impressed with the job from Empire Today. I didn't have a bit of trouble. I'd heard so much about them and at that time, I could afford what they were charging me to pay so it all worked out fine.

I'd recommend Empire Today. We had hardwood floors put down everywhere except the bathrooms. We also had tiles installed in front of the sink and in the utility room. The vendors that they used are all good fellas and they try to go the extra mile so I'm happy. It's part of their job, but they do it. They seem genuine and are very professional. Mack was good and patient. Another installer set a firm date to get the job done. The new flooring they installed met my expectations. It was a great experience.

Empire Today installed laminate flooring for me and it has met my expectations. The experience with them was good and I'm happy with it.

Empire gave us the floor that we wanted. They put tiles in our bathroom floor and it looked very nice. The men were very polite too. I had a good experience overall.

I had Empire Today install carpet particularly because they came to me. I didn't have to go out to hunt for a carpet store to store. The carpet is very good. I like that the installers came out right away and did a good job and they were friendly, quick, and efficient.

I had my carpet installed by Empire Today, and it is good. I chose them because I needed it quick.

I bought 5000.00 dollar carpet. In less than a year the carpet has over 300 snags. The company refuse to replace it. What is my recourse?

I've looked at what friends had and my friends that had used Empire Today were really happy. I trust what my friends believe so I had Empire put laminate floors in my house. Their price and quality are excellent. The Empire team is great and I felt I could trust them as they are certainly putting or advertising their name out there. I love them, my salesperson and all the people that put it in.

Empire Today had quite a selection and my new Armstrong vinyl tile flooring has gone beyond my expectations. It's beautiful and I love it. The people who put it in were incredibly hard workers and were precise. But I felt sorry for them for they came in an old beat-up van and didn't seem to represent the company with any sort of dignity.

Everyone from Empire was great. I had them install laminate and the carpet in our bedroom and living room, and so far they've met my expectations. I purchased it and they came out and installed it fairly quick.

I was pleased with it and it was the first time I ever used them. The only thing what I didn't like was when the fellow that came to my house for measurements didn't give me a big collection of carpeting to choose from. But I knew what I wanted and I didn't go any further. I like my carpeting and the men that put it in were very fast. They were friendly, polite and cleaned up after themselves. They knew what they were doing and I would have them again. I was satisfied with my experience.

I saw a commercial of Empire and it looked all professional. I wanted it because I travel and spend a lot of money. I have to get on down right the first time and not be going back and forth. So, I had them install my hardwood floors. It's nice and I love it. They have met my expectations.

My overall experience with Empire has been very good. We've had a past experience with them and it was just as good. Everything we expected, they did and it was perfect.

We bought our first home and decided to replace the flooring. We went with Empire because of the great sale they are having, we regret ever calling them. The carpet was supposed to be installed after the wood laminate but there was a mix up and the carpet was installed first. The laminate was supposed to be completed on the 28th but there has been one thing after another like ordered wrong supplies and not enough supplies. We are still waiting for our floors to be completed. Can never get a hold of anyone for help and it really doesn't seem as though they care about customer satisfaction. I wanted to do so much more work to the home but will never use them again. Such bad practice. I will be spreading the world where ever I can about how bad of a company this is.

Empire Today came to the house with samples and I've had let them install carpeting. The carpeting met my expectations and I like the color and the way it looked.

I had laminate installed in our living room and kitchen, carpet in our three bedrooms, and tile in two bathrooms by Empire Today. I purchased from them because I could get everything from one place and the warranty was a lot better. Their cost and quality compared to the other brands I considered are outstanding. Moreover, their installation guys did a great job and covered all of our needs. I'd surely recommend them to a friend.

I visited multiple different stores before I decided on Empire Today. I went with them because of the price and the quality was better than the other places I looked at. I had them install a carpet for the bedrooms. It was done very well and the carpet is very soft.

The guy from Empire Today was very easy to talk to when I was telling him what it was that I wanted. He had various samples to display for me in my home. We had laminate flooring and LVP installed, and Empire Today gave me a very reasonable quote. The installation process was very smooth. However, we had to do an adjustment because there was one room they were not able to install so I'm still waiting on that adjustment to show on my account.

Our new flooring installed by Empire Today has greatly met my expectations. We had them install laminate and my favorite feature of it is the patented locking system since my old laminate previously had water damage that caused it to wear.

I had my wooden floors done by Empire and so far, it's been good. Their salesman was great, very knowledgeable and wasn't pressing for the sale. He gave out the information we inquired about. It took us a year before we finally did it, and he gave us time to figure it all out and decide what we wanted to do. We called him up and he made it happen in the same week.

We had carpet all through our house before and now that I had vinyl flooring installed by Empire, the flooring is much easier to maintain and we really like the ease of maintenance. The new flooring has met my expectations. With Empire Today, the quality is superior and I was pleased with the cost.

We had laminate flooring and rugs through Empire Today. We liked the representative and thought the price was reasonable.

I am a Chicago native and grew up singing the Empire jingle. When we decided to put hardwood floors in our house, I knew where to call. The salesman was nice and got us what we thought was a good price on hardwood flooring for our entire house. Where things went wrong was with the installation. They were unprofessional right from the start. We had been told that they would pull out the old shabby floors and install the new floors after. The installers tried to get us to just lay the new floor on top of the old floor. I called Empire and they confirmed our contracted price included ripping up the old floors.

I really like the look of our carpeting installed by Empire Today. It's nice and it made the place look like a whole new room. We liked our experience with their sales rep who came to our home with the sample to see how it looked by our furniture, the paint on the wall, and the light in our room, for us to get a better feel for it. We then decided to get them because of their pricing and their charge for ripping the old carpeting. They moved our furniture, but then they've put it back. The service was really good and we’re happy with it, so we’ve already recommended them to people.

Everything has been great with Empire all the way from the beginning to the end - from the polite people who called and set up the appointments to Frank, my salesman who was fantastic. Also, the installers that came every single time were perfect. Everything was done right. The only problem I have is that I got nothing left to do with my house now. Empire did my entire house -- anything from tile to carpeting. I even told Frank, "You guys should use my house as an advertisement."

I enjoyed purchasing from Empire Today. It was wonderful and everything was successful. They were prompt and did what they said they could do. The carpet they have installed has met my expectations so far.

I had Empire Today install a new floor in the kitchen and carpeting upstairs and downstairs. I was very happy with my carpeting, but I have been very disappointed with them mainly because it went almost a month before they finished my kitchen floor. When they did the kitchen floor, they covered the vents on my registers that’s why they didn’t work for a couple of days, but that finally cleared up and I'm sure that wasn’t their fault. Also, they didn’t have the bottom baseboard when they came to do the kitchen floor. I kept calling and they kept telling me they're going to send somebody and then nobody would come. I felt that they should have reimbursed me something for what I went through but I never heard anything back, so I'm very dissatisfied with them.

Purchasing from Empire Today was great. We had them put in carpeting in the living room and the bedroom. The product installed was a Mohawk since my niece had told me about it. The flooring is fine and I would recommend Empire Today.

I had Empire before and I had found them reliable. So when they laid my carpet, it was wonderful. Everything was fine except that they took off my bi-fold doors which they had to do for the carpet. But when they carried them out to the garage, they weren’t careful. They managed to lose most of the rollers on top and they should’ve known better. That gave us a lot of difficulty because the new rollers we got in the store were too big. I didn’t understand why because they ought to know that those bi-fold doors have rollers on top, slip it right off so they could’ve taken and put them in a bag and left it on the counter, and we will put them back on. That caused great confusion and as a result, I didn’t have any doors for about two or three weeks.

I've been with Empire for twenty years so I didn't even consider other brands. We had carpeting installed in 3 bedrooms, a staircase and a hallway in our home, and it's really great. It's just what we wanted.

I got Empire because they got better quality for the price. They installed the plank board at home and it was fine. However, they don't like to take out and put back down what they took up because they say it breaks. There weren't much personalization that went in with it but the new flooring has met our expectations.

I had carpet installed in 2007 and I was very happy with it. I recently went to remove the carpet and realized that the whole padding was stapled. All over my hard wood floors. The floors are going to need to be repaired. I called Empire and questioned that the installers were professional. They said they were but that they were subcontractors. I requested their license # and Empire said they didn't have that information. I have consulted 2 other professional carpet layers and both agreed that the floor was damaged. I would like someone from your company to come out and confirm that this is how you normally install carpet and that you stand behind it. Thank you!

I've had Empire before and recently I had them again to install carpet and laminate in two bedrooms and a hallway at home. The new flooring they did had met our expectations.

I used Empire before when I had my kitchen done. Recently, I also had them install laminate floors in my master bedroom and it's great, couldn't be better. It was a good experience and I would recommend them to a friend.

Empire installed the vinyl flooring in my bathroom and like it. I got them to do it because I have carpeting done from them in my home and I know they do best.

The installers were very efficient and they did a great job.

I’ve heard of Empire Today for years, and I heard of their 50/50 advertisement. At first, I was just going to have free estimate, but I liked their product and the price met my needs, so I went with them. I got carpet installed in my home and I just love it. It’s soft and the Empire team was great. I would recommend them.

I had a carpet put in from Empire Today. We went with them because it was a few days before Thanksgiving and we needed to get it done that week. Their salesman was completely professional and the installer knew exactly what he was doing. So we're as pleased as can be with the result and I like the way the carpet looks.

Empire Today installed carpet in my home. I chose them because it’s convenient and they offered me a reasonable price.

The other year we had some linoleum put in by Empire Today. We liked it so we went with them again for a rug installation. I like everything about Empire Today and I'd recommend them.

Empire Today installed carpet in my bedrooms, hallway and stairs going down. It was perfect and I'm very impressed with the installers. They worked really fast and were efficient. They were done within the allotted timeframe and left no mess. They went above and beyond our expectations because my husband has a bad back and they helped us move the big furniture. I'm planning on buying some more and I'm waiting until after the holidays to install the kitchen and the hall. I'm going to have a tile again in the kitchen, the entry foyer and the hardwood floors. I also wanted to have real hardwood floors in the living and dining rooms.

A lot of my friends have been buying from Empire Today and they told me it's a good company to work with, and I believed them. However, there are a few areas in the flooring that I'm having problems with and I want to find out what they can do about it.

The carpeting Empire installed in our bedroom and sitting room is fantastic! Their salesman was great and the installers were superb. They were above and beyond helpful because were older and they put the things that needed to be moved right back where they went.

We had two different types of carpets installed by Empire Today. We had indoor/outdoor carpet put in our porch and we had regular carpet put in our bedroom. I’m very happy with the quality of the carpet. We chose Empire Today before so we figured we would be happy with them again and we are. It's the ease of having them come to the house with the samples and the ease of being able to set up installation. I’d recommend them.

My nephew was getting carpet from Empire and he wanted to pay for my carpet so he picked Empire. The carpeting that was installed in my old house has met my expectations.

I had wood flooring installed and the work done was poor. I had paid for flooring to be glued down and have several places it is loose, and trim has separated from wall. I have tried several occasions to call and was told someone would return my call but never did. Now 6 months after installation, I finally receive a call and was left a message and number to return the call, and again here I am waiting for a return call and no one returns my message.

Empire Today has been very good and everything was excellent.

I bought laminate floor and carpet from Empire Today and they installed it in my home. I had the laminate in the kitchen and the carpet in the bedroom and living room. The installer said I should not get the floor wet, but the salesman said I could. I'm confused but I bought a wet mop anyway. The floor came out all right. They did a good job and I'd recommend them.

We had a really good experience with Empire Today. The guy who came out and sold us the carpet was fantastic. I sent him away at first but ended up calling him while he was a half hour away from us and he came right back. That was fantastic. The installers were terrific and polite and did everything in a really timely manner.

I got Empire Today’s carpets installed in my home. I had it done in the dining room, living room, and the bedrooms. I like Empire and what I see on the commercials, and I didn’t consider other brands because I knew they would be a good deal. I like the whole carpet—the color and the design are perfect.

Empire installed the vinyl flooring in my kitchen and living room. So far, the flooring met my expectations and I'm happy with it.

My experience in purchasing with Empire Today was excellent. I chose Empire because I had them before. This year, they installed the carpet at my home and it has met my expectations.

Empire Today installed my rug in a timely manner. They were there when they said they were gonna be there. It wasn't an easy job because of the stairs going down. They worked it perfectly and I was really happy with the job. I would definitely recommend them.

I had Empire install carpet on my living room, hallway and bedroom, and everybody loves it. I considered another brand besides Empire but I never got that far with them because Empire came out and their salesman did a really good job and I never heard from the other company for about a month until after I already had the carpet installed.

My experience with Empire was fantastic. We chose them for their price and because they said they could do the installation very quickly. We had engineered hardwood installed in our house and we absolutely love it. The people that came in and installed it were great. They were very courteous and they cleaned up after themselves which was extremely nice.

The salesman and installers were very nice and the installers did a wonderful job putting in my laminate floor. Recently bought a house and had Lowe's come out and measure but wanted someone to come to my house with samples and help me decide on what to do since I had hardwood in another room. And a friend recommended Empire. The sales rep told me laminate was very durable and as I am getting on in years, did not want to spend a lot of money and wanted something that looked nice and would hold up as I have a dog and grandchild. I went with the laminate but within one week the laminate started peeling up in one area and then spread to several other areas in the living area.

I called Empire for carpeting then I went to Home Depot and got a ballpark number and both prices were very competitive with one another. Empire could install earlier so I went with them. I had $8500 worth of carpeting laid in my house's lower level—in my dining room, my master bedroom, and the other bedrooms downstairs. We just bought our home and it was really worn so once we put that Berber, it’s beautiful carpeting and we’re very happy with it. So far, so good, I’ve had no problem with it. I had a good experience so I passed on Empire as a recommendation to my granddaughter. They were visiting over and we bragged Empire up so they called them.

My son referred Empire Today to me, so I chose them to do carpeting in my home. Overall, I recommend them. They were very good.

I had laminate flooring installed by Empire in my living room and hallway. They were highly rated compared to other brands. Their price, the color, design and the grain of the wood were good. Their installation of the new flooring came out wonderful.

Compared to other brands, Empire Today's cost was higher. However, its quality was higher as well. The laminate flooring and carpeting we had installed at home is at par with what was expected.

I have used Empire before so I went back to them. They installed vinyl flooring in my living room and hallways and I'm very dissatisfied. It didn't meet my expectations. It's ugly and very dull! It doesn't shine and has bubbles in it that look like a stain. When we first picked the materials, the salesman told us that we could mop it and put wax. Now, they're telling us that we can't do that. But it's still not working because we didn't put a whole lot of wax on the floor yet it's bubbling up and stained.

We called since 3 days, getting every day new appointment, never show up guy, so it's bad company. Don't go with this, find other.

Everything's good with Empire Today. They said they had the best price so we purchased carpets from them. They installed it in the bedroom and everything was fine.

We had hardwood flooring installed in our living and family room. So far, everybody was impressed with it right now. I’m going to recommend Empire to my friends. They're good!

I had a carpet installed in our bedroom. I didn't consider other brands because the carpet needed to be installed really fast and Empire Today did it the next day.

Compared to other brands, Empire's price was a lot better and they could do the job quickly, so we decided to have them install our flooring. We had hardwood floors and carpet in our living room, dining room, bedrooms and hallway. It has met our expectations so far.

Taj was great. The contractors that came in for laminate flooring did ok but were suppose to come back to finish cleaning and never did. Still have things that need to be tightened down. Glue still needs to be removed on the floor as well. Carpet guys did awesome! No final walk thru has been done and no one has contacted us either.

I had a fine carpet installed by Empire Today in my family room. I've used them before, and expectations have been met so far. I recommend them.

Empire has been great. I had Cherry Hardwood Floor installed by them in our home in Aurora. My wife likes it and that's all that matters.

We had wall-to-wall carpeting installed by Empire at our home. Prior to that, they did a great job with two other rooms a year ago. They set it up, we had a good experience and we decided to go with them again. This time, though, I wish they put a different strip going in from the room to the main room. But it's okay because the entire experience was pleasant and the carpeting has met our expectations.

Empire's rep was the nicest man and was thorough. He explained everything the way I wanted to do so I took the opportunity. I didn't plan to do it at that time but I went ahead. They installed linoleum in my bathroom, laminate in the dining and living room and carpet in the bedroom. I was very happy with my experience with them.

Everything was wonderful. People were really nice and the work was really good so no complaints. I recommend Empire Today.

We looked around for other brands, but Empire Today's quality and the job they've done was way better. The cost was a little bit more but it was worth it, plus you get it the next day. We chose their premium carpets and pads and had them installed through the whole first floor. We love our new flooring.

My entire experience with Empire Today has been the worst experience that I can imagine. My original carpet installation appointment with Empire was overlooked by the company. The sale rep. failed to notify me that my order would not processed for install according to the time decided upon and listed on my contract. I missed more than a half of days of work during the original install date and had to rearrangement my home four times by the end of the process while missing more time off from work. The company was slow and lethargic at remedying the situation in the most minimal way. I only continued service because financing had been approved and I am careful regarding multiple hits on my credit. DO NOT USE EMPIRE TODAY!!!

I had the engineered flooring installed by Empire Today in the kitchen. I like their sales representative and so far, the new flooring has met our expectations.

I like the carpet I bought from Empire Today. We had it installed in our living room and hall and expectations are met. Empire Today has been good.

We had carpet installed in our two bedrooms and everything went great.

The carpet I bought from Empire Today is thicker than other brands I considered. This is the second time I've used Empire Today and I recommend them, they've been very good.

I got Empire to install laminate flooring in my home. Compared to others, their cost was half of what the other person that I got an estimate from so I decided to go with them. So far, they have met my expectations.

Empire Today installed laminate flooring in our family room and kitchen. I feel it's easy to clean and very durable. I'm happy with it.

Empire Today delivered a good and quality work. They were very professional and quick. The only thing is that they left some blue residue, but everything else is fine.

Anyone that is interested in buying from Empire Today, make sure to do the following: Get multiple quotes and compare square footage. Empire Today calculated 10-14% more square footage than anyone else. This is 1 way they increase the price. Submit other quotes to Empire to try to get the price down. Empire first quoted us $11,270 and then later counter offered $8,500; that's about 75% of their original price. If they could do it for $8,500 why were they trying to charge more originally? But we ended up going with someone else who had better product and was cheaper!

My experience with Empire Today was good and I’d recommend them.

I called them because my blinds are not working properly. They took down all the information. They gave me reference number **. Next day someone called and gave another telephone number to call. That number was 888-564-9022. I called two, three times and the recording says it is no longer in service. I called again the main number. And they say "it is a working number". Why can't they ask their maintenance department to call me and take care of the problem I am having with my blinds?

We were going to go to Home Depot but we called Empire instead since we used them before on carpet. Their salesman was good and we had them install our kitchen floor. I really like the flooring. The only thing that upset me was that they didn't come on the day they were supposed to. They told me that they would be out on a Tuesday and that if we moved our stuff out, there'd be no charge for the guys to move it. I had a stove, refrigerator, freezer, washer and dryer in my dining room. Then they called late in the day and said "We're not going to be able to come out today. But we'll schedule you for next week." I got mad and I said, "Oh, hell no. I can't afford to eat in restaurants for a whole week. I want this taken care of." The installers did come the next day and did a good job. They were professional.

I liked what I heard about Empire. And I got them to install Laminate in the three bedrooms, hall and living room in my house. So far, the flooring has met my expectations. I'd recommend them.

We were very pleased with the material, the workers and the time it took to complete the job. We would definitely recommend Empire to our family and friends.

Purchasing from Empire has been fine. Installing our carpet was quick and easy, and it looked great.

I went to Empire Today and after I talked to their rep, I checked some other brands but decided to go back to them because their cost was cheaper. We had the Luxury Vinyl Plank floors installed, and so far it has met my expectations. They did everything that they said they were gonna do. The only problem I had was when they sent me the wrong bill, but it really wasn't their fault and they finally got it resolved.

I absolutely love the carpeting Empire Today installed in my home. I love the color and the plushness. I had it installed in the living room, the bedroom, and the den. Apart from that, I liked the salesman and I liked the price very much. I would definitely recommend them.

The expert was refreshing, the installers were professional, fast and neat. The salesman was knowledgeable and helpful. I have recommended Empire already.

Loyal Empire customer, but we may think twice next time. We were not satisfied with all the issues with timeline or the rude, Don, the 2nd time the installers showed up. There is also the fact our stove is now 3/4" above our counters, we have to replace $300 worth of rugs because the doors won't close (I haven't found rugs thin rough to work either), and we need to replace two doors because the floor is too high now. Other than those things, we love the floor and Xavier's team is spectacular.

I was very disappointed in the brand new rug after we got it put in and I don't like it. My old rug was better. When you run a vacuum cleaner on it, it looks nice. As soon as you walk on it, it looks dirty. I called Empire Today about it and they said it's shading. They should warn people if they know that their product would do that. I can't afford the expense in doing it again. There's nothing I can do. They did a good job in putting it in. They came back, vacuumed it and put the furniture back because we're old. I would recommend them because it's not their fault. I picked it out but If I'd had known, I would've never put that rug down.

I really enjoyed my experience with Empire. The installers were here on time, courteous, and very fast. My only complaint is they didn't nail the thresholds back down after installing the carpet. I just noticed this recently. Could've been 5 stars easily.

Contracted with Empire to install carpeting in condo. Living room, bedroom den and stairs to lower level. First installation was plagued with lost shipment, bad installation (seam was very evident in living room), could not repair and after 3 plus months was determined that a replacement was necessary. Misordered the amount of carpet needed 2 times, lost shipment once, new installation is a different shade than original, quality of carpet is so bad that seam cannot be made invisible, now have two shades of carpet and seam evident in living room again. Cannot get Empire people to answer calls, or resolve problems now for last 3 days.

The carpet salesperson who visited my home was very easy to work with. I left many aesthetic choices to her, and I was grateful that she kept me engaged without burying me in question after question. (I really like it when professionals act like professionals, and she did.) The installers did a passable job. I expect that they feel the more jobs they complete the better they are doing. This can lead to a severe quality issue. I am glad I reviewed what they did as they were not planning on telling me that the pocket doors within the rooms carpeted would no longer open. They knew this, but chose not tell me until I found the issue as I reviewed the work completed with them. I also noticed that they did not place padding under the portion of the floor that is difficult to see. The installers did not mention this either.

We looked around prior to purchasing from Empire, but we found that they had the best deals. They came right out to the house and showed us the samples. The guys that installed my carpeting were also really great and they did a fine job. It was a really good experience.

The Empire representative was on top of his game. He was friendly, and made us feel comfortable having him in our home. And the floor is perfect -- we love it! We had a good experience with Empire Today, and we’re very happy.

Everything went well with Empire Today especially the carpet installation. You could pick out a really beautiful carpet but if it’s not installed properly you'll have a huge problem. That was something that I told the salesman. And everything went good. They cleaned up when they were done. I've been a homeowner for 30 years and we've had problems in the past with other carpet places so it's very important to have qualified installers.

Empire Today installed laminated floors in the living room and in the hallway and a vinyl rug in the kitchen. I considered other brands to do it but I thought Empire was the cheapest. However, they don't itemize what you buy and just give you a flat price. I didn't like that. I think they should itemize and tell you and let you choose if there's a difference in the price of the different products. Overall, the work was excellent and I appreciate the work very much.

We had our entire house recarpeted. We had our salesman show us ONLY PET PROOF carpeting which would repel any leaks or accidents. He ASSURED us that the types we were getting would be just that. He saw our home and our pets. I specifically asked "So if my dog piddles on the carpet, how long will the puddle stay there?" and he said "Forever!" I was sold. I thought this would be the answer to my prayers. (We foster dogs sometimes, and we required something to mitigate accidents, and this was the ONLY reason we even bothered to get new carpet.) My husband and I even selected the highest grade (highest price) of carpet in the Pet Proof series to increase the efficacy of this promise. We also got Pet Proof padding under it per recommendation of salesman Ron. Turns out this promise was NOT true.

I had Empire install carpeting on our stairs in our home and I like its color, style and durability.

We wanted the wood from Empire Today and we had them put in a laminate flooring in our whole first floor. It's almost 900 square feet in total and it's great.

A couple we know told us about Empire, and we're very happy we used them. We used them from the start and everything was perfect. We had a small linoleum floor and three rooms of carpet installed. The only downfall was that we had to wait for the runner up the steps a little bit longer than we wanted to and some people saw the house with the old runner still there. But it wasn't a big deal. When we had an open house this past Sunday, they had it all finished off so everything was fine. The carpet looks nice and the guys who did it were professionals.

Everything's been okay with Empire Today and I've had no problems. I had a good experience with them and I would recommend them to friends.

We used Empire Today for our main house and our rental condo. The first guy that did our house was excellent, showed up on time and did a good job with the installation, but the second guy showed up an hour late and when he called that he was running late he almost threatened saying that If we want our installation done today or not or do we want to reschedule. When I complained about him being late and his attitude the customer service was apologetic and said they would issue a discount for the inconvenience but that day I had to pay the full price, which was fine thinking they at least accepted their fault.

I had Empire install carpeting in my living room and hallway. It’s soft and wonderful. I would recommend them.

Empire Today was very organized and timely. They got here right when they said they were going to. I was surprised because I had misgivings about using them, and they were good.

We looked at a couple of different companies, but we chose Empire because of their pricing and the warranty that they offer. We had the hardwood flooring and tile installed in our home. The flooring was in the living room, the tile in the kitchen and bathrooms, and we also had a carpet in the bedrooms. They've definitely met our expectations.

We had hardwood floor installed by Empire Today in our home in the living room and hallway, and it's beautiful. They had a special on for half price so we decided to choose them. I recommend them to a friend.

My experience at Empire was very good. The carpet that I had installed in the master bedroom and down the short hall is much superior than what I had before, and the workmanship is much better. I’m very satisfied and I’d recommend Empire.

We had a great experience with Empire. The price could not be beat, we got several estimates. The service was great and fast. The carpet has been in for a month and no issues with the installation or quality so far. I would recommend and use them again myself.

If somebody asks me about Empire Today, I would probably say, “If you can get somebody else, try.” It just was not very satisfying. My daughter did a lot of work that they could, and should have done. She moved most of the furniture by herself, big pieces, to make it easier for them, and they didn’t do anything to make it easier for us. Although the men who put the floor in did a good job, I don’t think the service was good because they had to re-schedule, and didn’t show. Also, the quality of the work ended up being good because they had to come back a couple of times. And if I’m not mistaken, there might be one other thing that needs to be fixed. I just wasn’t happy.

I went with my regular carpet guy and shopped around a little bit, but when I priced it, Empire was cheaper. So I had them install carpet in a couple of houses that I had, and they were beautiful. Empire did a great job.

My laminate floors immediately began to warp and are warping still. We paid good money to have our floors and carpeting done. Our carpeting is coming undone on the stairway and the laminate floors are so ugly. They used the cheapest product for us yet they charged us thousands of dollars.

We had a carpet installed by Empire Today in our home in the upstairs apartment. We decided to choose them because of convenience. I've also used them in the past and it was a pretty fast process all through and through so I decided to go back. We called right up and a person came right out immediately. Within a week, we had everything already done. The carpet is fine and it has definitely good quality - it lasts and it's durable.

Price of carpeting was great. Quality great. However it took all day. Enough carpeting and pad leftover to fit a 12X12 room! Why did I have to pay for that? Why wasn't my order just the size I needed? Worker did good job but full of **.

Everything turned out extremely well with my recent experience with Empire. I was very pleased, and I would recommend them.

Overall, it was an excellent experience I had with Empire Today. I would recommend them to a friend.

I had Empire install carpet in my stairway and two bedrooms. I bought from them before and it was pretty good then. My new flooring now is also nice and they did a good job. I’d highly recommend them.

Empire Today did a good job. The gentleman who came over and showed me all the different carpets was very helpful. The fellows who put the carpet in did fine, too. I would recommend them to a friend.

My concerns were addressed when they finally got here, which is why I gave them a "satisfied with the experience", even though right now I am NOT satisfied at all. The other 2 issues that I had were addressed, but again we are having a problem with the hardwood in the hall with the vinyl tiles in the kitchen. I received a call at 7 AM that they would be here between 9-11 AM, however THEY were NOT told that and didn't get here until 11:50 and that was only after I called again to find out where they were. NOT happy by being woken up at 7 AM, as not everyone is up at that time of the morning and then not having anyone show up in the time frame given.

I love the carpet Empire installed in the hallway, up the stairs and down the stairs. And I like the terms that it was 30 years guarantee.

Empire's cost was less than others brands, with the same quality. In the end, it was the price that made me decide to let them work on the linoleum in our bedroom. So far, the flooring has met my expectations.

The carpet that Empire installed in my dining and living room area was great. I would recommend them to other people.

I had Empire Today install the carpet in my bedroom. They did well and I recommend them.

I had a linoleum floor installed in my living room. Empire Today's rep was nice and courteous. This company would be very recommendable.

I would just like to take this opportunity to express what an excellent experience I had with Tom ** our sales representative. Tom showed up promptly for my appointment and was completely professional. His product knowledge was exceptional and he was extremely helpful and patient throughout the process of selecting the hardwood floor for my kitchen. Tom was extremely detail oriented and very helpful. Unfortunately, circumstances made us not able to go through with the project at the current time, so I am not able to speak about the installation. I would give Tom ** and Empire higher than 5 stars if possible. He certainly deserves it!

I had the carpet installed in my living and dining room by Empire Today. It could've been a little cheaper, but the quality is better. It was an inch over my budget but I'll recommend them.

I had Empire Today install vinyl in my home. I would recommend them.

Salesman came to our house and we ordered carpet on 11/09/15. Was to be installed on 11/21/15. Received a call at 8:30 from installers manager stating the installers were going to be held up at their 1st location and asking if they could come out on 11/22/15. I told them yes. Around 12:15 received another call stating they sent the carpet to the wrong warehouse and could not be picked up until 11/23/15. I got on the phone with customer service. They did take 400.00 off and we rescheduled for 12/05/15.

I would recommend Empire Today. I had no problems with them.

We had purchased other brands in the past. This time we went with Empire because we had a larger job. We had two rooms of carpet installed at my father's house. The flooring is good but we're wishing we had picked something different because we're seeing where the dogs drool and stuff that's sitting on the carpet.

I had a fine experience with Empire Today. I had a rug installed in my home on my steps going upstairs, the hallway and one small bedroom. I’m very happy with the flooring. They’re having half price and that’s what I liked. Also, I was very satisfied with the guy that did it and the salesmen that came.

We had laminate flooring installed in the living room and kitchen hallway of our rental home and it has met our expectations. Empire was pretty much the first brand we looked at and went with them. We recommend Empire.

The salesman was knowledgeable about the product, made me feel comfortable with him. He let me ask and answered all my questions. The installers were respectful and did their job well. I am very pleased with my carpet and feel I made the right decision.

I had Empire send a salesman to do a pitch. I told him I'm getting other estimates. I had another company there right after him. This second salesman told me it seemed like the Empire guy's price was too good and that he bets he "burned the deal." He explained that meant that he gave a very low price that no one else could beat but that if I called him back, then suddenly he will say that the quote was no good since he left already and that the price would be higher now. So I called the Empire guy and sure enough, like he said, the Empire guy said the quote was only good while he was in my house and that he probably won't be able to get that price again. I told someone else about my experience and he called BS on it. So I called Empire's main customer service number and told them about what happened and was told that was not how they operate and that I should've been given a quote that's good for 30 days.

I had a good experience with Empire. I would recommend them to a friend.

I have to say, the company's sales manager stepped up and stepped in, Ray ** was VERY patient and went above and beyond to make sure my initial bad experience was turned around for the better. I am very satisfied with the outcome, my carpet looks great, finally, all thanks goes to the wonderful sales manager Ray, my entire house is carpet, and they did a small portion, but thanks to him, I'll come back to carpet more!

Very courteous and professional. Left no mess behind and no complaints from my picky wife!

Was told it would take 1 day but actually took 2 days. Also, never received any paperwork to sign after work was completed. And never received a receipt for payment given.

I loved my purchasing experience with Empire Today. I went with them because they have a warehouse here so I knew they were established but now, they’re all over TV. I’m from Chicago and I was raised on their jingle. I also had a wonderful salesman, and I was the one that gave them a hard time because I didn’t want to pay the money upfront. That’s the only negative thing about them. Everyone I talked to, even the lawyer, said it’s usually half down and I guess, they got burned.

The installers were timely, did their job professionally and consulted us if they had any questions.

Excellent service on the install.

I had Empire come out and decided the carpet of my choice, they gave me a very good price and the install was quite accommodating as well as the installers. Had no problems, I would recommend this company with the utmost of confidence.

Empire Today did carpeting work for the basement of our home. It's a repeat business since I was happy the first time we got their services. The negotiating process was more like buying a new car though and I didn't like that.

Overall I was happy with my experience. A few things that brought my rating down were that the Laminating flooring was not completed and I had to call customer service to have the finishing touches completed. Also, I called customer service three times and was told that I would receive a call back but it took the third call before I was able to schedule a day to have my floor finished. On the good side, The carpet installation was quick and looks great. The laminate flooring also is awesome looking. Only issue was the finishing touches I talk about. After I called the third time, the floors were finished quickly. I am very happy with the products and installation other than that one thing. I would use Empire in the future.

I had a laminate flooring in my family room installed by Empire Today and I'm not pleased with the installers who did it. They didn't seem to lock it tight. They told me, "Well, don't get it wet because it'll expand." When I see on HHG how they install it, it doesn't look like it should be that way. They zapped it in and didn't tap it to lock it in. And also, they didn't tap in on the quarter inch rail, the nail holes or the nails around. On the ends, where they had to cut off, they said, "Well, why don't you go out and buy the coloring to clean up the end pieces." They didn't even mark the colorings so I'm very disappointed in it.

I was very satisfied with the whole experience from the salesperson to the carpet installers who went over and beyond moving furniture, installing and cleaning up the entire area. I will highly recommend Empire.

When the salesman went over our contract he stated that Empire would have their own Empire carpet installers install the carpet into our home. He stated they do not contract out for help such as what Lowe's or Home Depot does. He also stated that as long as we picked up any loose objects off the floor and disconnected electronics, Empire would move furniture for us. Sounds great. We scheduled for them to install the carpet on a Tuesday. Tuesday rolls around and after I deconstructed my whole upstairs Empire did not show up. They didn't even call me to tell me that my carpet wasn't even delivered to the warehouse. So, we rescheduled for Friday. Friday rolls around and I deconstruct my upstairs. Lo and behold Empire fails to show up again. I had to call them again only for Customer Service to tell me my carpet was delayed for the second time.

The service was fantastic and I love all the materials we picked out. The men that did the work were very hard workers and great job done. They had to come back and fix a split a transition wood piece and they came fixed and were very nice about it all. Thank you Empire.

Everyone from the call center representative, the sales representative and all of the installers provided great service. Even when there was a discrepancy it was quickly acted upon and corrected!

They had a very hard time trying to get my check approved, which was very embarrassing since I had my credit union on the other phone line. The person tried several times to get it approved. The other men had already taken out the carpet, so if I hadn't said "hold on I'll put it on my credit card," so that they could proceed with the new carpet. They said it was an address problem. Sorry I have lived at this address 23 years. I don't understand this procedure. Very embarrassing!

I had carpeting in my home done by Empire. I had it installed in two different bedrooms. I've used them before and it's easier to call. I needed something clean and new. It's also time to change it out so I called them back. The new carpeting is fine and we've got good padding which really makes a difference. I would recommend Empire.

The carpet was installed quickly and left the house clean and all trashed removed. The carpet less than one month old is now coming up at the doors and need it repaired.

I contracted a tile for a bathroom 66 sq. ft. They gave me a date to be installed two weeks, then they didn't show up. Then I called to request info. and they gave me another date. They didn't show up, and then I called and they gave another date, and I told them that what make them think that I will be just waiting again. So I told them to cancel the contract. I think they should be serious about the job.

My experience with Empire was very good. No complaints. Very satisfied.

Excellent pricing, timing & service. We were very pleased with our product selection!

Great service, great job, friendly reliable workers, nice padding and nice carpet.

I called Karen ** about the color. She said that it would be fixed. I talked to Lisa ** she said, "I will call you back." I have not heard from her. I am not happy. I will not recommend Empire!

Expedient, perfect service. From initial contact with company, consultation, installation, which included taking out existing flooring, moving and putting back furnishings happened in less than a week's time! Half-off sale, and 12 months same as cash, simply cannot be beat! No down payment required and am ecstatic over our stunning new flooring!

Installation Laminate floor in living room - Great service. Rep was very professional. Work was done within 3 days. The installers moved all the furniture and then placed it all back in place. Will definitely use again if the need arrives. Thank you Empire Today for a job well done.

Was great and will call again. Everything went well. The workers were great. Didn't want them to leave. They were very kind.

The job was done as promised and I was satisfied. Not a lot of deals as your advertising stats but it was done fast and that's what I needed. Thanks.

I had Empire Today install a laminate flooring in the living room, kitchen and hallway areas in our rental home, and the new flooring has met my expectations.

Empire was very professional in the installation of the carpet in my house. Their sales representative answered all our questions and made the process smooth and the installers did an excellent job. I would recommend them to all my family and friends.

I have nothing but good things to say. My installers were prompt, courteous, meticulous gentlemen. I had four glass & mirror wall units and a china cabinet that had to be moved. My carpet looks great! They did a fantastic job, so I would not hesitate to recommend Empire to friends and family!

I was very pleased with the entire process of purchasing and having carpeting installed by Empire - they responded quickly, the salesman was both helpful and knowledgeable and the install crew was courteous, efficient and left the place immaculate afterwards!

The sales person was great! My problem was with installation. They were to call the morning of, to give me a time frame for installation. NO CALL. This is a rental property, I do not live there. I needed an idea of time so I could meet them. I called about 9am, they said it was being loaded. They would get back with me. By 10:30am, no call back! I called again, this time she said she left the installers a message to call me with a time frame. No call!

We bought carpet and hardwood floors from Empire in October. We are very pleased with the quality of both products. The installers for the two jobs were awesome.

I love Empire today!!! Excellent customer service, and contractors. I recommend Empire today to anyone looking for flooring need. Thank you Bruce!!!

I had a very good experience. This is my second time using Empire.

I have to say I was completely surprised at what a fantastic job Empire did installing my hardwood floors! I never expected to be able to afford them, much less have them installed in one day! They even removed the furniture, and put it back!! The sales person wasn't pushy at all, but had exactly what I was looking for, and got a great deal! I would highly recommend Empire to my friends, and will be using them again in the future!

Empire Today put carpet in my kitchen. But the guy that did it before, did my bedroom. That was a couple of years ago and I have some gripes about him. Overall, they did a good job and I would recommend them to a friend.

We had wooden floors installed by Empire Today in our home's kitchen and laundry area. They called me up and that was put in in October. Everything was wonderful. We went on a financial plan with them where we're going to be billed every month, but we haven't received anything yet.

We had Empire Today come out and install carpet in 3 bedrooms in our home. The installers were to move all of the furniture out of the bedrooms and replace it after the carpet was installed. The first part of that requirement went well - they moved everything out of the bedrooms to install the carpet. The second part, where they move everything back in and put it together, went about as poorly as it possibly could. It seemed like the work crew was late to another engagement and quickly threw everything back into whatever bedrooms they could find randomly; even after asking where things went. I decided moving a few things back wasn't a big deal, as long as the beds were put together and large furniture was in the right place.

I had one of their best quality carpets with their best carpet padding, laminate tile and trimming installed. They did a horrible installation job on the wall trimming and the transition trimming. They did two different ways of installing the wall trimming between the carpet and the tile. The corners on the wall trimming were not even cut to the angles that they are suppose to be cut to. The transition trimming from the carpet to the tile was even worse!

I'm very happy with the flooring that has been installed. The price was great and the installation people were so nice and quick. They came in and did an excellent job in and out. I was pleased as could be. Someday, I hope to use them again.

Everything was great with Empire Today. They installed laminate flooring at the main floor, kitchen and living room area of our house. I chose them over other companies because of their products and the quickness of installation promised.

I had a very good experience with Empire. There were a couple of seams that I thought could've been a little differently, but maybe that's how they had to lay it.

I had the laminate flooring installed by Empire in our living room. I chose them for their pricing, and so far my expectations were met.

I had the carpet in my entire house installed by Empire and it met my expectations. I would recommend them to a friend.

The two men that installed my hardwood floors were unprofessional, did a mediocre job, and made a huge mess that they didn't clean up. They cut everything inside my house, so I had to wash everything, even my walls, to get the sawdust off. They did not have enough product to complete the job on the first day, so they had to come back the next day. They said they would show up at 8:30am. At 8:30, the installer called and sad he was running behind and would show up at 9:30am. He finally showed up at 1pm and he showed up alone. Once finished, he barely cleaned up anything and didn't move back any of the furniture. Quite a few of the pieces have glue residue on them that has been a nightmare to get off and some of the pieces installed are damaged.

I had Empire Today install Vinyl flooring in my kitchen and it's perfect. I absolutely recommend Empire. In fact, we have already done that.

We've had very good carpet and laminate from Empire Today. People who have seen them have loved them. I would recommend Empire to anybody.

Empire Today installed carpet in three bedrooms and in the living room of my home. The experience was wonderful.

I had a friend who had Empire to do his house and I went over and saw it. They did some real great work so I decided to call them and let them do mine. I had vinyl put in both of my bathrooms, kitchen and laundry room. My new flooring met my expectations greatly. The cost wasn't that big of a difference compared to other brands but I liked the quality of the work that the men did.

Our experience, like many others that we have read about, was not a good one. The salesman came to our home, gave us the estimates, and set up the installation date. So far so good. Then the trouble starts. Installation day comes and goes. We contacted ET and they said the tile we ordered was "oversold" and they didn't have the quantity to do our job. They would get some in asap.

Empire Today did some extra furniture moving for me. They're great and I'd highly recommend them.

I've had a good experience with Empire Today and I'd recommend them.

I had Empire install a laminate floor in my apartment's living room. It's beautiful. I chose Empire for the price. I didn't think that it's going to be that much because it's supposed to be a third off but I chose it anyways. It's expensive for a laminate floor but they did an excellent job and I'm happy with it.

The worst customer service I have ever experienced. The company demands money up front before the install. In my case, they did not come with enough carpet yet wanted the full payment before they would install the carpet. The installers blamed the sales person for the wrong measures. As a consumer, I was left with no answers or no carpet. I asked the installer's to install the 2 rooms they had carpet for and I left for an appointment. The installers left shortly after and did not install it nor did they call me to discuss what was happening or when it would be rescheduled.