Empire Today Reviews

The salesman and installers were very nice and the installers did a wonderful job putting in my laminate floor. Recently bought a house and had Lowe's come out and measure but wanted someone to come to my house with samples and help me decide on what to do since I had hardwood in another room. And a friend recommended Empire. The sales rep told me laminate was very durable and as I am getting on in years, did not want to spend a lot of money and wanted something that looked nice and would hold up as I have a dog and grandchild. I went with the laminate but within one week the laminate started peeling up in one area and then spread to several other areas in the living area.

I called Empire for carpeting then I went to Home Depot and got a ballpark number and both prices were very competitive with one another. Empire could install earlier so I went with them. I had $8500 worth of carpeting laid in my house's lower level—in my dining room, my master bedroom, and the other bedrooms downstairs. We just bought our home and it was really worn so once we put that Berber, it’s beautiful carpeting and we’re very happy with it. So far, so good, I’ve had no problem with it. I had a good experience so I passed on Empire as a recommendation to my granddaughter. They were visiting over and we bragged Empire up so they called them.

My son referred Empire Today to me, so I chose them to do carpeting in my home. Overall, I recommend them. They were very good.

I had laminate flooring installed by Empire in my living room and hallway. They were highly rated compared to other brands. Their price, the color, design and the grain of the wood were good. Their installation of the new flooring came out wonderful.

Compared to other brands, Empire Today's cost was higher. However, its quality was higher as well. The laminate flooring and carpeting we had installed at home is at par with what was expected.

I have used Empire before so I went back to them. They installed vinyl flooring in my living room and hallways and I'm very dissatisfied. It didn't meet my expectations. It's ugly and very dull! It doesn't shine and has bubbles in it that look like a stain. When we first picked the materials, the salesman told us that we could mop it and put wax. Now, they're telling us that we can't do that. But it's still not working because we didn't put a whole lot of wax on the floor yet it's bubbling up and stained.

We called since 3 days, getting every day new appointment, never show up guy, so it's bad company. Don't go with this, find other.

Everything's good with Empire Today. They said they had the best price so we purchased carpets from them. They installed it in the bedroom and everything was fine.

We had hardwood flooring installed in our living and family room. So far, everybody was impressed with it right now. I’m going to recommend Empire to my friends. They're good!

I had a carpet installed in our bedroom. I didn't consider other brands because the carpet needed to be installed really fast and Empire Today did it the next day.

Compared to other brands, Empire's price was a lot better and they could do the job quickly, so we decided to have them install our flooring. We had hardwood floors and carpet in our living room, dining room, bedrooms and hallway. It has met our expectations so far.

Taj was great. The contractors that came in for laminate flooring did ok but were suppose to come back to finish cleaning and never did. Still have things that need to be tightened down. Glue still needs to be removed on the floor as well. Carpet guys did awesome! No final walk thru has been done and no one has contacted us either.

I had a fine carpet installed by Empire Today in my family room. I've used them before, and expectations have been met so far. I recommend them.

Empire has been great. I had Cherry Hardwood Floor installed by them in our home in Aurora. My wife likes it and that's all that matters.

We had wall-to-wall carpeting installed by Empire at our home. Prior to that, they did a great job with two other rooms a year ago. They set it up, we had a good experience and we decided to go with them again. This time, though, I wish they put a different strip going in from the room to the main room. But it's okay because the entire experience was pleasant and the carpeting has met our expectations.

Empire's rep was the nicest man and was thorough. He explained everything the way I wanted to do so I took the opportunity. I didn't plan to do it at that time but I went ahead. They installed linoleum in my bathroom, laminate in the dining and living room and carpet in the bedroom. I was very happy with my experience with them.

Everything was wonderful. People were really nice and the work was really good so no complaints. I recommend Empire Today.

We looked around for other brands, but Empire Today's quality and the job they've done was way better. The cost was a little bit more but it was worth it, plus you get it the next day. We chose their premium carpets and pads and had them installed through the whole first floor. We love our new flooring.

My entire experience with Empire Today has been the worst experience that I can imagine. My original carpet installation appointment with Empire was overlooked by the company. The sale rep. failed to notify me that my order would not processed for install according to the time decided upon and listed on my contract. I missed more than a half of days of work during the original install date and had to rearrangement my home four times by the end of the process while missing more time off from work. The company was slow and lethargic at remedying the situation in the most minimal way. I only continued service because financing had been approved and I am careful regarding multiple hits on my credit. DO NOT USE EMPIRE TODAY!!!

I had the engineered flooring installed by Empire Today in the kitchen. I like their sales representative and so far, the new flooring has met our expectations.

I like the carpet I bought from Empire Today. We had it installed in our living room and hall and expectations are met. Empire Today has been good.

We had carpet installed in our two bedrooms and everything went great.

The carpet I bought from Empire Today is thicker than other brands I considered. This is the second time I've used Empire Today and I recommend them, they've been very good.

I got Empire to install laminate flooring in my home. Compared to others, their cost was half of what the other person that I got an estimate from so I decided to go with them. So far, they have met my expectations.

Empire Today installed laminate flooring in our family room and kitchen. I feel it's easy to clean and very durable. I'm happy with it.

Empire Today delivered a good and quality work. They were very professional and quick. The only thing is that they left some blue residue, but everything else is fine.

Anyone that is interested in buying from Empire Today, make sure to do the following: Get multiple quotes and compare square footage. Empire Today calculated 10-14% more square footage than anyone else. This is 1 way they increase the price. Submit other quotes to Empire to try to get the price down. Empire first quoted us $11,270 and then later counter offered $8,500; that's about 75% of their original price. If they could do it for $8,500 why were they trying to charge more originally? But we ended up going with someone else who had better product and was cheaper!

My experience with Empire Today was good and I’d recommend them.

I called them because my blinds are not working properly. They took down all the information. They gave me reference number **. Next day someone called and gave another telephone number to call. That number was 888-564-9022. I called two, three times and the recording says it is no longer in service. I called again the main number. And they say "it is a working number". Why can't they ask their maintenance department to call me and take care of the problem I am having with my blinds?

We were going to go to Home Depot but we called Empire instead since we used them before on carpet. Their salesman was good and we had them install our kitchen floor. I really like the flooring. The only thing that upset me was that they didn't come on the day they were supposed to. They told me that they would be out on a Tuesday and that if we moved our stuff out, there'd be no charge for the guys to move it. I had a stove, refrigerator, freezer, washer and dryer in my dining room. Then they called late in the day and said "We're not going to be able to come out today. But we'll schedule you for next week." I got mad and I said, "Oh, hell no. I can't afford to eat in restaurants for a whole week. I want this taken care of." The installers did come the next day and did a good job. They were professional.

I liked what I heard about Empire. And I got them to install Laminate in the three bedrooms, hall and living room in my house. So far, the flooring has met my expectations. I'd recommend them.

We were very pleased with the material, the workers and the time it took to complete the job. We would definitely recommend Empire to our family and friends.

Purchasing from Empire has been fine. Installing our carpet was quick and easy, and it looked great.

I went to Empire Today and after I talked to their rep, I checked some other brands but decided to go back to them because their cost was cheaper. We had the Luxury Vinyl Plank floors installed, and so far it has met my expectations. They did everything that they said they were gonna do. The only problem I had was when they sent me the wrong bill, but it really wasn't their fault and they finally got it resolved.

I absolutely love the carpeting Empire Today installed in my home. I love the color and the plushness. I had it installed in the living room, the bedroom, and the den. Apart from that, I liked the salesman and I liked the price very much. I would definitely recommend them.

The expert was refreshing, the installers were professional, fast and neat. The salesman was knowledgeable and helpful. I have recommended Empire already.

Loyal Empire customer, but we may think twice next time. We were not satisfied with all the issues with timeline or the rude, Don, the 2nd time the installers showed up. There is also the fact our stove is now 3/4" above our counters, we have to replace $300 worth of rugs because the doors won't close (I haven't found rugs thin rough to work either), and we need to replace two doors because the floor is too high now. Other than those things, we love the floor and Xavier's team is spectacular.

I was very disappointed in the brand new rug after we got it put in and I don't like it. My old rug was better. When you run a vacuum cleaner on it, it looks nice. As soon as you walk on it, it looks dirty. I called Empire Today about it and they said it's shading. They should warn people if they know that their product would do that. I can't afford the expense in doing it again. There's nothing I can do. They did a good job in putting it in. They came back, vacuumed it and put the furniture back because we're old. I would recommend them because it's not their fault. I picked it out but If I'd had known, I would've never put that rug down.

I really enjoyed my experience with Empire. The installers were here on time, courteous, and very fast. My only complaint is they didn't nail the thresholds back down after installing the carpet. I just noticed this recently. Could've been 5 stars easily.

Contracted with Empire to install carpeting in condo. Living room, bedroom den and stairs to lower level. First installation was plagued with lost shipment, bad installation (seam was very evident in living room), could not repair and after 3 plus months was determined that a replacement was necessary. Misordered the amount of carpet needed 2 times, lost shipment once, new installation is a different shade than original, quality of carpet is so bad that seam cannot be made invisible, now have two shades of carpet and seam evident in living room again. Cannot get Empire people to answer calls, or resolve problems now for last 3 days.

The carpet salesperson who visited my home was very easy to work with. I left many aesthetic choices to her, and I was grateful that she kept me engaged without burying me in question after question. (I really like it when professionals act like professionals, and she did.) The installers did a passable job. I expect that they feel the more jobs they complete the better they are doing. This can lead to a severe quality issue. I am glad I reviewed what they did as they were not planning on telling me that the pocket doors within the rooms carpeted would no longer open. They knew this, but chose not tell me until I found the issue as I reviewed the work completed with them. I also noticed that they did not place padding under the portion of the floor that is difficult to see. The installers did not mention this either.

We looked around prior to purchasing from Empire, but we found that they had the best deals. They came right out to the house and showed us the samples. The guys that installed my carpeting were also really great and they did a fine job. It was a really good experience.

The Empire representative was on top of his game. He was friendly, and made us feel comfortable having him in our home. And the floor is perfect -- we love it! We had a good experience with Empire Today, and we’re very happy.

Everything went well with Empire Today especially the carpet installation. You could pick out a really beautiful carpet but if it’s not installed properly you'll have a huge problem. That was something that I told the salesman. And everything went good. They cleaned up when they were done. I've been a homeowner for 30 years and we've had problems in the past with other carpet places so it's very important to have qualified installers.

Empire Today installed laminated floors in the living room and in the hallway and a vinyl rug in the kitchen. I considered other brands to do it but I thought Empire was the cheapest. However, they don't itemize what you buy and just give you a flat price. I didn't like that. I think they should itemize and tell you and let you choose if there's a difference in the price of the different products. Overall, the work was excellent and I appreciate the work very much.

We had our entire house recarpeted. We had our salesman show us ONLY PET PROOF carpeting which would repel any leaks or accidents. He ASSURED us that the types we were getting would be just that. He saw our home and our pets. I specifically asked "So if my dog piddles on the carpet, how long will the puddle stay there?" and he said "Forever!" I was sold. I thought this would be the answer to my prayers. (We foster dogs sometimes, and we required something to mitigate accidents, and this was the ONLY reason we even bothered to get new carpet.) My husband and I even selected the highest grade (highest price) of carpet in the Pet Proof series to increase the efficacy of this promise. We also got Pet Proof padding under it per recommendation of salesman Ron. Turns out this promise was NOT true.

I had Empire install carpeting on our stairs in our home and I like its color, style and durability.

We wanted the wood from Empire Today and we had them put in a laminate flooring in our whole first floor. It's almost 900 square feet in total and it's great.

A couple we know told us about Empire, and we're very happy we used them. We used them from the start and everything was perfect. We had a small linoleum floor and three rooms of carpet installed. The only downfall was that we had to wait for the runner up the steps a little bit longer than we wanted to and some people saw the house with the old runner still there. But it wasn't a big deal. When we had an open house this past Sunday, they had it all finished off so everything was fine. The carpet looks nice and the guys who did it were professionals.

Everything's been okay with Empire Today and I've had no problems. I had a good experience with them and I would recommend them to friends.

We used Empire Today for our main house and our rental condo. The first guy that did our house was excellent, showed up on time and did a good job with the installation, but the second guy showed up an hour late and when he called that he was running late he almost threatened saying that If we want our installation done today or not or do we want to reschedule. When I complained about him being late and his attitude the customer service was apologetic and said they would issue a discount for the inconvenience but that day I had to pay the full price, which was fine thinking they at least accepted their fault.

I had Empire install carpeting in my living room and hallway. It’s soft and wonderful. I would recommend them.

Empire Today was very organized and timely. They got here right when they said they were going to. I was surprised because I had misgivings about using them, and they were good.

We looked at a couple of different companies, but we chose Empire because of their pricing and the warranty that they offer. We had the hardwood flooring and tile installed in our home. The flooring was in the living room, the tile in the kitchen and bathrooms, and we also had a carpet in the bedrooms. They've definitely met our expectations.

We had hardwood floor installed by Empire Today in our home in the living room and hallway, and it's beautiful. They had a special on for half price so we decided to choose them. I recommend them to a friend.

My experience at Empire was very good. The carpet that I had installed in the master bedroom and down the short hall is much superior than what I had before, and the workmanship is much better. I’m very satisfied and I’d recommend Empire.

We had a great experience with Empire. The price could not be beat, we got several estimates. The service was great and fast. The carpet has been in for a month and no issues with the installation or quality so far. I would recommend and use them again myself.

If somebody asks me about Empire Today, I would probably say, “If you can get somebody else, try.” It just was not very satisfying. My daughter did a lot of work that they could, and should have done. She moved most of the furniture by herself, big pieces, to make it easier for them, and they didn’t do anything to make it easier for us. Although the men who put the floor in did a good job, I don’t think the service was good because they had to re-schedule, and didn’t show. Also, the quality of the work ended up being good because they had to come back a couple of times. And if I’m not mistaken, there might be one other thing that needs to be fixed. I just wasn’t happy.

I went with my regular carpet guy and shopped around a little bit, but when I priced it, Empire was cheaper. So I had them install carpet in a couple of houses that I had, and they were beautiful. Empire did a great job.

My laminate floors immediately began to warp and are warping still. We paid good money to have our floors and carpeting done. Our carpeting is coming undone on the stairway and the laminate floors are so ugly. They used the cheapest product for us yet they charged us thousands of dollars.

We had a carpet installed by Empire Today in our home in the upstairs apartment. We decided to choose them because of convenience. I've also used them in the past and it was a pretty fast process all through and through so I decided to go back. We called right up and a person came right out immediately. Within a week, we had everything already done. The carpet is fine and it has definitely good quality - it lasts and it's durable.

Price of carpeting was great. Quality great. However it took all day. Enough carpeting and pad leftover to fit a 12X12 room! Why did I have to pay for that? Why wasn't my order just the size I needed? Worker did good job but full of **.

Everything turned out extremely well with my recent experience with Empire. I was very pleased, and I would recommend them.

Overall, it was an excellent experience I had with Empire Today. I would recommend them to a friend.

I had Empire install carpet in my stairway and two bedrooms. I bought from them before and it was pretty good then. My new flooring now is also nice and they did a good job. I’d highly recommend them.

Empire Today did a good job. The gentleman who came over and showed me all the different carpets was very helpful. The fellows who put the carpet in did fine, too. I would recommend them to a friend.

My concerns were addressed when they finally got here, which is why I gave them a "satisfied with the experience", even though right now I am NOT satisfied at all. The other 2 issues that I had were addressed, but again we are having a problem with the hardwood in the hall with the vinyl tiles in the kitchen. I received a call at 7 AM that they would be here between 9-11 AM, however THEY were NOT told that and didn't get here until 11:50 and that was only after I called again to find out where they were. NOT happy by being woken up at 7 AM, as not everyone is up at that time of the morning and then not having anyone show up in the time frame given.

I love the carpet Empire installed in the hallway, up the stairs and down the stairs. And I like the terms that it was 30 years guarantee.

Empire's cost was less than others brands, with the same quality. In the end, it was the price that made me decide to let them work on the linoleum in our bedroom. So far, the flooring has met my expectations.

The carpet that Empire installed in my dining and living room area was great. I would recommend them to other people.

I had Empire Today install the carpet in my bedroom. They did well and I recommend them.

I had a linoleum floor installed in my living room. Empire Today's rep was nice and courteous. This company would be very recommendable.

I would just like to take this opportunity to express what an excellent experience I had with Tom ** our sales representative. Tom showed up promptly for my appointment and was completely professional. His product knowledge was exceptional and he was extremely helpful and patient throughout the process of selecting the hardwood floor for my kitchen. Tom was extremely detail oriented and very helpful. Unfortunately, circumstances made us not able to go through with the project at the current time, so I am not able to speak about the installation. I would give Tom ** and Empire higher than 5 stars if possible. He certainly deserves it!

I had the carpet installed in my living and dining room by Empire Today. It could've been a little cheaper, but the quality is better. It was an inch over my budget but I'll recommend them.

I had Empire Today install vinyl in my home. I would recommend them.

Salesman came to our house and we ordered carpet on 11/09/15. Was to be installed on 11/21/15. Received a call at 8:30 from installers manager stating the installers were going to be held up at their 1st location and asking if they could come out on 11/22/15. I told them yes. Around 12:15 received another call stating they sent the carpet to the wrong warehouse and could not be picked up until 11/23/15. I got on the phone with customer service. They did take 400.00 off and we rescheduled for 12/05/15.

I would recommend Empire Today. I had no problems with them.

We had purchased other brands in the past. This time we went with Empire because we had a larger job. We had two rooms of carpet installed at my father's house. The flooring is good but we're wishing we had picked something different because we're seeing where the dogs drool and stuff that's sitting on the carpet.

I had a fine experience with Empire Today. I had a rug installed in my home on my steps going upstairs, the hallway and one small bedroom. I’m very happy with the flooring. They’re having half price and that’s what I liked. Also, I was very satisfied with the guy that did it and the salesmen that came.

We had laminate flooring installed in the living room and kitchen hallway of our rental home and it has met our expectations. Empire was pretty much the first brand we looked at and went with them. We recommend Empire.

The salesman was knowledgeable about the product, made me feel comfortable with him. He let me ask and answered all my questions. The installers were respectful and did their job well. I am very pleased with my carpet and feel I made the right decision.

I had Empire send a salesman to do a pitch. I told him I'm getting other estimates. I had another company there right after him. This second salesman told me it seemed like the Empire guy's price was too good and that he bets he "burned the deal." He explained that meant that he gave a very low price that no one else could beat but that if I called him back, then suddenly he will say that the quote was no good since he left already and that the price would be higher now. So I called the Empire guy and sure enough, like he said, the Empire guy said the quote was only good while he was in my house and that he probably won't be able to get that price again. I told someone else about my experience and he called BS on it. So I called Empire's main customer service number and told them about what happened and was told that was not how they operate and that I should've been given a quote that's good for 30 days.

I had a good experience with Empire. I would recommend them to a friend.

I have to say, the company's sales manager stepped up and stepped in, Ray ** was VERY patient and went above and beyond to make sure my initial bad experience was turned around for the better. I am very satisfied with the outcome, my carpet looks great, finally, all thanks goes to the wonderful sales manager Ray, my entire house is carpet, and they did a small portion, but thanks to him, I'll come back to carpet more!

Very courteous and professional. Left no mess behind and no complaints from my picky wife!

Was told it would take 1 day but actually took 2 days. Also, never received any paperwork to sign after work was completed. And never received a receipt for payment given.

I loved my purchasing experience with Empire Today. I went with them because they have a warehouse here so I knew they were established but now, they’re all over TV. I’m from Chicago and I was raised on their jingle. I also had a wonderful salesman, and I was the one that gave them a hard time because I didn’t want to pay the money upfront. That’s the only negative thing about them. Everyone I talked to, even the lawyer, said it’s usually half down and I guess, they got burned.

The installers were timely, did their job professionally and consulted us if they had any questions.

Excellent service on the install.

I had Empire come out and decided the carpet of my choice, they gave me a very good price and the install was quite accommodating as well as the installers. Had no problems, I would recommend this company with the utmost of confidence.

Empire Today did carpeting work for the basement of our home. It's a repeat business since I was happy the first time we got their services. The negotiating process was more like buying a new car though and I didn't like that.

Overall I was happy with my experience. A few things that brought my rating down were that the Laminating flooring was not completed and I had to call customer service to have the finishing touches completed. Also, I called customer service three times and was told that I would receive a call back but it took the third call before I was able to schedule a day to have my floor finished. On the good side, The carpet installation was quick and looks great. The laminate flooring also is awesome looking. Only issue was the finishing touches I talk about. After I called the third time, the floors were finished quickly. I am very happy with the products and installation other than that one thing. I would use Empire in the future.

I had a laminate flooring in my family room installed by Empire Today and I'm not pleased with the installers who did it. They didn't seem to lock it tight. They told me, "Well, don't get it wet because it'll expand." When I see on HHG how they install it, it doesn't look like it should be that way. They zapped it in and didn't tap it to lock it in. And also, they didn't tap in on the quarter inch rail, the nail holes or the nails around. On the ends, where they had to cut off, they said, "Well, why don't you go out and buy the coloring to clean up the end pieces." They didn't even mark the colorings so I'm very disappointed in it.

I was very satisfied with the whole experience from the salesperson to the carpet installers who went over and beyond moving furniture, installing and cleaning up the entire area. I will highly recommend Empire.

When the salesman went over our contract he stated that Empire would have their own Empire carpet installers install the carpet into our home. He stated they do not contract out for help such as what Lowe's or Home Depot does. He also stated that as long as we picked up any loose objects off the floor and disconnected electronics, Empire would move furniture for us. Sounds great. We scheduled for them to install the carpet on a Tuesday. Tuesday rolls around and after I deconstructed my whole upstairs Empire did not show up. They didn't even call me to tell me that my carpet wasn't even delivered to the warehouse. So, we rescheduled for Friday. Friday rolls around and I deconstruct my upstairs. Lo and behold Empire fails to show up again. I had to call them again only for Customer Service to tell me my carpet was delayed for the second time.

The service was fantastic and I love all the materials we picked out. The men that did the work were very hard workers and great job done. They had to come back and fix a split a transition wood piece and they came fixed and were very nice about it all. Thank you Empire.

Everyone from the call center representative, the sales representative and all of the installers provided great service. Even when there was a discrepancy it was quickly acted upon and corrected!

They had a very hard time trying to get my check approved, which was very embarrassing since I had my credit union on the other phone line. The person tried several times to get it approved. The other men had already taken out the carpet, so if I hadn't said "hold on I'll put it on my credit card," so that they could proceed with the new carpet. They said it was an address problem. Sorry I have lived at this address 23 years. I don't understand this procedure. Very embarrassing!

I had carpeting in my home done by Empire. I had it installed in two different bedrooms. I've used them before and it's easier to call. I needed something clean and new. It's also time to change it out so I called them back. The new carpeting is fine and we've got good padding which really makes a difference. I would recommend Empire.

The carpet was installed quickly and left the house clean and all trashed removed. The carpet less than one month old is now coming up at the doors and need it repaired.

I contracted a tile for a bathroom 66 sq. ft. They gave me a date to be installed two weeks, then they didn't show up. Then I called to request info. and they gave me another date. They didn't show up, and then I called and they gave another date, and I told them that what make them think that I will be just waiting again. So I told them to cancel the contract. I think they should be serious about the job.

My experience with Empire was very good. No complaints. Very satisfied.

Excellent pricing, timing & service. We were very pleased with our product selection!

Great service, great job, friendly reliable workers, nice padding and nice carpet.

I called Karen ** about the color. She said that it would be fixed. I talked to Lisa ** she said, "I will call you back." I have not heard from her. I am not happy. I will not recommend Empire!

Expedient, perfect service. From initial contact with company, consultation, installation, which included taking out existing flooring, moving and putting back furnishings happened in less than a week's time! Half-off sale, and 12 months same as cash, simply cannot be beat! No down payment required and am ecstatic over our stunning new flooring!

Installation Laminate floor in living room - Great service. Rep was very professional. Work was done within 3 days. The installers moved all the furniture and then placed it all back in place. Will definitely use again if the need arrives. Thank you Empire Today for a job well done.

Was great and will call again. Everything went well. The workers were great. Didn't want them to leave. They were very kind.

The job was done as promised and I was satisfied. Not a lot of deals as your advertising stats but it was done fast and that's what I needed. Thanks.

I had Empire Today install a laminate flooring in the living room, kitchen and hallway areas in our rental home, and the new flooring has met my expectations.

Empire was very professional in the installation of the carpet in my house. Their sales representative answered all our questions and made the process smooth and the installers did an excellent job. I would recommend them to all my family and friends.

I have nothing but good things to say. My installers were prompt, courteous, meticulous gentlemen. I had four glass & mirror wall units and a china cabinet that had to be moved. My carpet looks great! They did a fantastic job, so I would not hesitate to recommend Empire to friends and family!

I was very pleased with the entire process of purchasing and having carpeting installed by Empire - they responded quickly, the salesman was both helpful and knowledgeable and the install crew was courteous, efficient and left the place immaculate afterwards!

The sales person was great! My problem was with installation. They were to call the morning of, to give me a time frame for installation. NO CALL. This is a rental property, I do not live there. I needed an idea of time so I could meet them. I called about 9am, they said it was being loaded. They would get back with me. By 10:30am, no call back! I called again, this time she said she left the installers a message to call me with a time frame. No call!

We bought carpet and hardwood floors from Empire in October. We are very pleased with the quality of both products. The installers for the two jobs were awesome.

I love Empire today!!! Excellent customer service, and contractors. I recommend Empire today to anyone looking for flooring need. Thank you Bruce!!!

I had a very good experience. This is my second time using Empire.

I have to say I was completely surprised at what a fantastic job Empire did installing my hardwood floors! I never expected to be able to afford them, much less have them installed in one day! They even removed the furniture, and put it back!! The sales person wasn't pushy at all, but had exactly what I was looking for, and got a great deal! I would highly recommend Empire to my friends, and will be using them again in the future!

Empire Today put carpet in my kitchen. But the guy that did it before, did my bedroom. That was a couple of years ago and I have some gripes about him. Overall, they did a good job and I would recommend them to a friend.

We had wooden floors installed by Empire Today in our home's kitchen and laundry area. They called me up and that was put in in October. Everything was wonderful. We went on a financial plan with them where we're going to be billed every month, but we haven't received anything yet.

We had Empire Today come out and install carpet in 3 bedrooms in our home. The installers were to move all of the furniture out of the bedrooms and replace it after the carpet was installed. The first part of that requirement went well - they moved everything out of the bedrooms to install the carpet. The second part, where they move everything back in and put it together, went about as poorly as it possibly could. It seemed like the work crew was late to another engagement and quickly threw everything back into whatever bedrooms they could find randomly; even after asking where things went. I decided moving a few things back wasn't a big deal, as long as the beds were put together and large furniture was in the right place.

I had one of their best quality carpets with their best carpet padding, laminate tile and trimming installed. They did a horrible installation job on the wall trimming and the transition trimming. They did two different ways of installing the wall trimming between the carpet and the tile. The corners on the wall trimming were not even cut to the angles that they are suppose to be cut to. The transition trimming from the carpet to the tile was even worse!

I'm very happy with the flooring that has been installed. The price was great and the installation people were so nice and quick. They came in and did an excellent job in and out. I was pleased as could be. Someday, I hope to use them again.

Everything was great with Empire Today. They installed laminate flooring at the main floor, kitchen and living room area of our house. I chose them over other companies because of their products and the quickness of installation promised.

I had a very good experience with Empire. There were a couple of seams that I thought could've been a little differently, but maybe that's how they had to lay it.

I had the laminate flooring installed by Empire in our living room. I chose them for their pricing, and so far my expectations were met.

I had the carpet in my entire house installed by Empire and it met my expectations. I would recommend them to a friend.

The two men that installed my hardwood floors were unprofessional, did a mediocre job, and made a huge mess that they didn't clean up. They cut everything inside my house, so I had to wash everything, even my walls, to get the sawdust off. They did not have enough product to complete the job on the first day, so they had to come back the next day. They said they would show up at 8:30am. At 8:30, the installer called and sad he was running behind and would show up at 9:30am. He finally showed up at 1pm and he showed up alone. Once finished, he barely cleaned up anything and didn't move back any of the furniture. Quite a few of the pieces have glue residue on them that has been a nightmare to get off and some of the pieces installed are damaged.

I had Empire Today install Vinyl flooring in my kitchen and it's perfect. I absolutely recommend Empire. In fact, we have already done that.

We've had very good carpet and laminate from Empire Today. People who have seen them have loved them. I would recommend Empire to anybody.

Empire Today installed carpet in three bedrooms and in the living room of my home. The experience was wonderful.

I had a friend who had Empire to do his house and I went over and saw it. They did some real great work so I decided to call them and let them do mine. I had vinyl put in both of my bathrooms, kitchen and laundry room. My new flooring met my expectations greatly. The cost wasn't that big of a difference compared to other brands but I liked the quality of the work that the men did.

Our experience, like many others that we have read about, was not a good one. The salesman came to our home, gave us the estimates, and set up the installation date. So far so good. Then the trouble starts. Installation day comes and goes. We contacted ET and they said the tile we ordered was "oversold" and they didn't have the quantity to do our job. They would get some in asap.

Empire Today did some extra furniture moving for me. They're great and I'd highly recommend them.

I've had a good experience with Empire Today and I'd recommend them.

I had Empire install a laminate floor in my apartment's living room. It's beautiful. I chose Empire for the price. I didn't think that it's going to be that much because it's supposed to be a third off but I chose it anyways. It's expensive for a laminate floor but they did an excellent job and I'm happy with it.

The worst customer service I have ever experienced. The company demands money up front before the install. In my case, they did not come with enough carpet yet wanted the full payment before they would install the carpet. The installers blamed the sales person for the wrong measures. As a consumer, I was left with no answers or no carpet. I asked the installer's to install the 2 rooms they had carpet for and I left for an appointment. The installers left shortly after and did not install it nor did they call me to discuss what was happening or when it would be rescheduled.

Jordan came out to the house last night and wrote a bunch of chicken scratch down on the back of the "Pricing Worksheet". Did not have the samples I asked for on the phone when I set up the visit. Told me I needed 47 cartons to cover the area and said it would be $22,230 but they were having a 50% off sale as advertised and that it would only be $13,655. I'm not a math wizard but half of 22 is 11? I got an "urgent message" from the "Offer Team" so I scanned the sheet of paper with the chicken scratch and told them I had no clue what any of it meant. Needless to say, they never replied.

I purchased vinyl from Empire Today 2 and 1/2 years ago. Initially it had to be totally reinstalled because the installers did an extremely poor job. Now the vinyl is cracking and getting wear holes because it is so soft and cannot withstand normal kitchen usage. My husband and I are senior citizens, we have no small children and don't wear stiletto heels! I have lived in homes where vinyl lasted 15-20 years. This vinyl is not even making it to three years! Even though Empire advertises lifetime warranties on the products it sells, they have informed me that because they no longer carry this pattern. They can't do anything about this situation. It is completely unacceptable that a product is wearing out even before it is completely paid for!

I had carpet installed and was like walking on rocks from bad pad. They reinstalled new carpet. Same problems not as lumpy but you can feel bad spots by walking on it. Plus it is coming up in a lot of areas. They sent someone out a PRO that said it was my floor. Really my old carpet was fine on my floor. My old carpet I wish I had back was a lot better than this. Saved a long time to replace my carpet in my whole house. I hate it. They charged me for the second installation that I was making payments on even though they should have paid it and they turned me into collections. First time in my whole life I have always paid my bills on time. My kitchen was torn up twice with new flooring and still looks bad. They are a terrible company and I would never recommend them to anybody. Their products are cheap junk. You get what you pay for. I will never be able to save enough to this again. I made a BIG MISTAKE using EMPIRE.

I chose Empire Today over other brands because they can do the installation the next day. I had carpet on the stairs and had them install a vinyl floor, but they were planks, not peel-and-stick. I've been meaning to call them to ask them to come back out because they have to fix my threshold because when they put the floor, it was higher than the carpet. They just stuck the threshold there and I can't shut the door.

Showed up with wrong supplies, left and never returned that day. Waited 8 hours. Once tile installed it was uneven, grout thick and thin, one tile loose after a week, and the area was a mess with handprints all over the walls. Installation Manager admitted a horrible job however has yet to settle the situation. Installation was in October. Supposedly an area manager was going to call me. Waiting two weeks now with no one returning my calls. They have been paid in full already.

11/5 Carpet install for four rooms. One room not available. Asked that I not pay for the room I wasn't receiving until I actually get it. $1180.08 removed from bill. 11/7 Called sales rep to inform him I was unhappy with one of the rooms carpet as well as item missing from daughter's room. 11/13 Sales rep scheduled to meet with me at 10 am. 10:45 no sales rep. Call him, he won't be able to get to house for another 45 minutes. Had to go back to work so scheduled a 6pm appt. 6pm sales rep gets to house, takes pictures of carpet and discuss missing item from daughter's room. Nothing he can do but contact his managers. Asked for a breakdown of each room. Still no 4 room carpet.

We chose Empire because we liked what we saw with their products. Empire installed flooring and carpet in our living room, stairs and hallway. I'd recommend them.

We had a flooring installation scheduled for today. I waited and waited. We had never heard anything after the initial appointment was set up, so maybe it's my fault for not calling sooner. I called the company and they said there was no record of an installation being scheduled! I already had taken the day off work! Now my husband has to take a different day off work for the installation that is now supposedly scheduled for the 8th. I'm pretty angry. If we can find better pricing we may cancel before the install is supposed to occur. The initial estimation went very well, but now I'm not sure I even want to deal with this company.

I first of all want to say that in 2010 we had our entire 1875 sq. foot house outfitted with ceramic tile. This was a large purchase and was completely satisfied. I use to refer people to Empire Flooring. In September of this year, we decide to re-carpet our upstairs bonus room and stairs. This was a small job. We picked out a special order style of carpet with the understanding it would be two weeks before an install date could be made. Within that initial two weeks, I was contacted twice with an install date. The first date 9/22/15, I took vacation off of work to accommodate the install. The second time 10/8/15, I had to take a personal day. The excuse I was given both times was "well, it's a special order carpet and we will call you when it comes in." Why did you schedule the install if the carpet was not available??

I had a great experience with Empire, but the little transition piece that they put between the two different floors needs one more nail.

I had hardwood floor installed by Empire Today and I had it in my home. I would recommend them to a friend.

Empire installed carpet in the basement of my home. I got some quotes from other companies but I went with Empire because of their price and their representative who did well. So far the new flooring has met my expectations. I would recommend Empire to others, in fact I just did three days ago.

We purchased our carpet from Empire 2 years ago for our bedrooms. The salesman who came to our home was very confident when he promised we would be happy with our carpet that came with a lifetime warranty. I noticed a few months ago our carpet is looking very worn down, areas that we walk on are obviously smashed down and frazzled, parts are clumping together and it is beginning to look like it will need to be replaced. The carpet is in our home where only my husband and I live with our toddler and we take very good care of it, we don't wear shoes inside, I vacuum at least once a week with a Dyson vacuum, there are no stains or any other damage other than it looks very worn down in the places we walk.

I had a good experience with Empire Today. I'd recommend them to anybody.

I had carpet installed in my hallway, living room and master bedroom. I chose Empire Today over other brands because I didn't have to have any cash and I needed it immediately done. I would recommend them.

Had an appt today between 7 & 9pm. I called before 8 & after 9pm. Customer service said rep was not answering and they did not know where he/she is. Rep could have called to say they were running late but no contact from anyone. So unprofessional.

I am happy with my carpet from Empire Today. It was fine and I had no problem. They did what they said they were going to do and came out when they were supposed to.

We ordered carpeting for a foyer and living room. The salesperson was nice and fairly prompt and not very pushy. The carpeting was for my elderly aunt (89 yrs. old) living in Brooklyn NY who is about an hour and a half away from me. The carpet was either to be glued down if possible or put down with padding if that wasn't possible. These instructions were explicitly written on the sales form. I was told that since it was a small Job we would probably be looking at an afternoon installation and to call the morning of the installation and the dispatcher could give me a smaller window than approximately 6 am to 8 pm. I called that morning and was giving the script answer that if the installer wasn't there by 10:30 to call again. I explained I was coming from over an hour away and would need some lead time.

We scheduled an appointment to pick out the flooring that we wanted and it went well. The salesperson was very nice and told us how much customer satisfaction ratings meant to the company. We were excited for our carpet to be delivered and installed as we had been saving for awhile just to do this. Apparently the measurements were off and not enough carpet was provided and the installer had to piece an area together which left a huge and obvious seam on the landing of the steps. After talking to customer service we have been told that it will be at least 3-5 business days before someone will contact us regarding this matter. It is not at all acceptable!

I ordered carpeting for two rooms, a 4' x 4' square of hardwood for an entryway and wall base board for those rooms a month before my first scheduled installation. When the day came for installation on a Monday the pad for the carpet was not available so I was rescheduled for Wednesday. On Wednesday they came out and they did not have enough carpet because based of the original drawings from the salesman the amount of carpet they came with would end up with several more seams than necessary. So again I rescheduled for that Friday. On Friday they came out and AGAIN there was not enough carpet but we went ahead with the wood installation only to find out that they would have to come back after the carpet as well since apparently the carpet people don't do baseboard installation.

I had Empire install a carpet in my rental, and they are very good.

I scheduled an in-home estimate for 11/27. They gave me a time window and said that the representative would call to verify a specific time. On the day of the appointment, I called and verified the appointment. Again I was told that the rep would call with a time. When the time for my appointment arrived with no call, I called again. I was told that they call the rep and he would be there at 6:45 p.m. I waited until 7:20 and called again. This time they tried to call the rep and got no answer. She told me I should stop waiting and offered to reschedule 3 days later. Apparently they do not need my business. Very disappointed. I really wanted to get the flooring installed in our new home before we moved in. Thanks Empire!

We have purchased and been happy with the wood flooring in 2 of our homes from Empire Today. We then trusted them to order plantation shutters for our new home. They assured us we would have them in time for Thanksgiving. Our original install date was 11-20. When the date passed we called them (not them calling us!) to find out the new date. Three different people; customer service, a supervisor and the rep all then assured us they would be installed by 11/27 (the day AFTER Thanksgiving!) That day is today and no shutters OR communication. We have, again called numerous times (not them contacting us), only to find out, finally, that they have not even been received by them!! And no date estimated as to when we will get them. NEVER order window treatments from Empire Today!! Terrible communication, no follow through and lousy customer service. Should be re-named "Empire Never".

Buyer beware: I will never buy from this company again which is quite unfortunate. I would have liked to have gotten matching carpet in other rooms but I guess that won't happen now. When the guys came out to put in my lvp they told me I had a lot of staples under the current linoleum and I should just have it put over top instead of having the old floor removed first. I didn't want to do that. I was charged for the old floor being removed in the original contract $989. He told me I would receive a credit for about $1000. I then received a phone call from the Empire 1800 number. Said his name was Craig. Told me same thing while the installers were standing in my kitchen. They left the product in front entry and said to call him and let him know what I decided and they would come back in morning.

Our Salesman, Dominick, couldn't have been sweeter. He assured my husband that the installers were "very professional". However, after we signed to have carpet installed in our living room and hallway, the drama began! Two installers showed up in an unmarked vehicle, no I.D., no paperwork. They began by taking my new leather couches & throwing one on top of the other (damaging the leg of one). Then they tied my drapes in knots to get them off the floor! They were using the old tacks from the old carpet when we were promised new. They took the padding and laid it out on the street in front of my house to cut it!

We had Empire install carpet in two rooms and up the stairs. When we had a warranty issue, we called the company. After 20 minutes on hold, they answered and gave us a date when they would come. Not a time window, just a date. On that date, they called and said we'll come at X time, which conflicted with an unexpected doctor appointment. So we cancelled.

Empire installed our carpet and laminate flooring and the men who came were very nice, professional, and did a terrific job. As for the flooring, so far so good. I've recommended them to people I know.

Empire was fantastic about everything. I got them so I could get some financing so I could pay for this myself and not depend on my children. Additionally, the lady who sold it to me was an angel. She explained everything, understood exactly where I stood and what I was going to have to pay. The guys who came and did the actual work were so respectful. They moved my furniture and took good care of everything. With that, I would recommend Empire to anybody.

Empire's installers went above and beyond because we had some leveling problems and they got the floor still leveled. They worked really hard on it. I'd recommend them. Very good overall experience!

Everything with Empire Today went well. They were polite and were well-mannered. However, I want to get the color that I asked for. I got musk when I had put down mink on my piece of paper. I was so sure it was mink. They sent an email or a fax to my son's house, and I wrote it down plus the amount. I don't know how I would write mink compared to musk. I don't even like the name musk and I feel it's mud. I hope I could see the sample board that they brought. It's still beautiful carpeting though. I would recommend it to friend. In fact, a lady across the street will be back in January.

I had a wonderful experience with Empire. They were very professional and polite. I enjoyed the guys coming out doing the carpet changing, moved everything and put everything back like I wanted it. Excellent job.

We had tile installed a month ago. The installers left behind a mess in the showers and on the walls of the three rooms they were doing. The next day we saw that the tile was cracked in two of the rooms and we contacted the warranty department and it has taken us till today the 23rd to get the tile fixed. We have spent weeks sending pictures and making phone calls and getting the run around only to have them make an appointment then change the date and then they show up today and try to say that they only have the order to fix the bathroom.

The new flooring which was done by Empire met all our expectations. Also, the saleswoman and the installer were awesome and were at the top of their game.

Empire installed my carpet and has met all my expectations. I had a great and wonderful experience with them.

Bought carpet 23 days prior to installation date. Morning of installation, customer service calls 8:40 am to tell me they overbooked on installations. They would not be able to do the carpet till Monday, could not take off work so scheduled for following Saturday. Said they would call back with 45 minutes to let me know if they had a cancellation. I had to call back 4 hours later to find out no cancellations. Asked what kind of compensation I would get and they told me to ask the installer when they got there.

Empire installed our red oak laminate flooring and they did a great job. The installers did our master bedroom and the whole living room in one day. The new flooring was excellent. I'd recommend them to anybody.

Empire installed our carpet throughout the house. I chose them because my niece got it and it looked so beautiful.

I am beyond upset I had purchased carpet and tile for my house. I scheduled installation for Thursday and Friday. Thursday no one called to tell me that the installation date had been changed, so I had to wait until Friday. Friday arrived and the installers were awesome. Only problem was there was no carpet for one of the bedrooms, so when I called the lady representative I originally spoke to was so rude, told me complaining didn't help, I just need to find a new date so I refuse to talk to her. She got the salesman that sold me the carpet on the phone who apologized for her behavior. He attempted to make things calmer and said the installers would take care of us Friday but we had to reschedule for the other room to be completed. I complained that someone should have told me so that me or hubby could figure out work schedules, so he explained that carpet would be in on Saturday and they would wrap everything up on Sunday.

Installation on 11/7/2015. Job not finished, not enough materials supplied by company to crew. No quarter round installed and all edges were left raw. A transition into another room was left unfinished and is now a tripping hazard. No phone calls were returned by management to correct problems. Called repeatedly. Also when my TV was reconnected by the crew my TV remote disappeared. Have not seen it since.

Empire installed our carpet and they did it in one day.

My diamond carpet was installed by Empire. I like it a lot.

We had carpeting installed by Empire and the new flooring is good. The installers were very good, very professional, on time and did a good job.

I got my carpet installed by Empire and I chose them because of their quality.

Empire has better cost and time they work could get done compared to other companies. They were able to meet all my expectations and I'm very satisfied.

We had carpeting and vinyl flooring installed by Empire. We also had dealt with Empire for our laminate floors and we really like them. However I'm supposed to be getting a refund and I didn't so I would be calling customer service.

I had a vinyl kitchen floor installed by Empire. It was fabulous and I love it. Everything was good and the work was done professionally and perfectly. The guys were polite and friendly and the price was right. I got no complaints and I would recommend them to a friend.

I had Empire install carpeting. They did a good job and the new flooring is beautiful. However I was upset that they did not contact me about moving the installation day. I was scheduled on a Tuesday and because they oversold the product they had to reorder and move my scheduled installation to Friday. It was a mess for three days. Everything would have been a lot better if they had contacted me.

My wife called Empire for replacement carpet in our family room, stairs, and upstairs landing/hallway area. At least the salesman arrived on time for his appointment. After she agreed to a $3300.00 with a change order to bring the price to $1900.00, odd but that is how they do discounting? Appointment for installation was set before the salesman left with her $200.00 deposit, for the following Tuesday before noon... Well that did not happen.

I got a carpet from Empire Today. I went with them because of the excellent product and the excellent service. My expectations were exceeded.

I had Empire install carpeting on my steps. My new flooring has met all of my expectations. I would recommend them to a friend.

During the installation, the Empire guys were very focused. They knew what they were doing and they were very timely in getting the job done.

I got carpet and some flooring in our bathrooms. Minor issues when they were installing the flooring but all was made right and the installers even helped out by fixing a part of the floor near the bathtub that rotted. All in all the installation went well. Not even 1 year later as I was vacuuming and I realized the carpet was separating in a section. Just a straight line ripped like a seam. Not only there but upstairs it's in a spot, it was doing the same thing. We called Empire and after a wait they sent an inspector out. Then after another wait finally they agree to come out and replace all of the carpet. I thought wow, what great service.

I considered other brands before I finally chose to have Empire install my carpets. They were a lot more affordable. Although the work they've done has met my expectation, I am starting to see a couple of issues. But overall, I am happy with them.

Our experience with Empire Today was good. I got the wood or laminate flooring. They were wonderful. The crew who came here to do our flooring was great. They just worked and worked. They were polite too. I couldn’t have asked for any better.

Empire installed vinyl floor for me - my floor couldn't have laminated wood. So far, the flooring done is fine. It's beautiful. I'd recommend them.

Short on carpet. Reordered. Just keep lying to me about install. Got extra seam because they cut it too short on back wall. Didn't carpet closets like they were supposed to. It's just been a nightmare.

Empire did our carpet and some tile and they did a real nice job. They were right on time and overall it was a good experience.

Empire was recommended to us to install vinyl flooring to our rental property. The flooring met all of our expectations. I would recommend Empire to a friend.

Empire installed our rugs and laminate floor and I had a good experience with them.