Empire Today Reviews

Great service from initial contact, to sales rep and installation. They did what they said, when they said at a great price. Have used them in PA and will use them again. Absolutely would recommend. Was able to carpet the whole house with great carpet for what I thought was only going to get me half the rooms!

Overall Great experience except for the fact that a $300 coupon was not honored, because It was presented after the quote was provided, which I understand how coupons work because I'm a sales person as well! But overall great experience. Thanks.

I was in a jam with another carpet company refusing to haul away my soiled carpet, leaving it up to me to dispose of it before they would install. Empire came in with a quick measure and estimate, installation and haul away. Very good and quick installation. Thank you for solving my problem and with a better quality carpet and pet proof padding.

We had a salesman come today to give us a quote. We are ready to buy and were very excited about the sale since we know Empire has good quality material. We really liked the salesman. He was very friendly and helpful, and we had no problem choosing a laminate that we liked. However, the price quoted is criminal, extortion really... Are you ready?? $39,000 for 1600 sq. ft. of laminate. But, don't worry. On sale, it's only $19,500! Killer deal. In case you don't want to do the math, apparently the original price of the laminate installed by Empire is $23 per sq. ft.! It must be made with gold flakes. Half price is $11.50 per sq. ft., which is more reasonable for full-price high-quality material, but certainly not any sort of sale.

I had Empire Today install flooring in my kitchen. I got my flooring idea from the sales person. He had some samples and they were very good. I like the color of my flooring and the job that they did in putting it in. There were two guys that did it and they were both very good. I was very pleasantly surprised by their work. It was very cleanly done and on time and it was all done in one day. All in all, the experience was a very good one.

In the 80's asbestos was banned, correct me if I'm wrong. Signed with sales rep to have our kitchen floor done, workers came in, looked around for 15mins and said we have to test for asbestos... Now our building was built in 92. My advice for Empire Today is to educate your employees. Sad thing is the sales rep told us he never had this issue come up before. Waited 3 weeks and they lifted 1 tile and left.

I've heard good things about Empire Today so I went ahead with them. I had carpets installed all over my house. The installers were very professional and they did a good job. They were in and out. Overall experience with them was wonderful. And it can't get any better than that. I’d recommend them to anybody.

Empire’s a reputable company. My girlfriend is a real estate agent and she gave me some scenarios where even she had clients that were really happy with them. I used them and did the loan in my husband’s name but Dana, the salesperson that came to our house put it in my name. I found that out the day we were supposed to have the carpet installed and it made some kind of snafu because the names didn’t match.

I had Empire Today install hardwood floors for my home. I considered other brands and in terms of price, Empire was with the highest range, and their price made me go with them over other products. The quality is good. The color is my favorite, and also with it being stain-resistant. So far it's been good.

First the sales rep very nice. From there all downhill. Installers dont show up on time, or leave, or ask you to buy materials they did not bring to complete the job. Next we get rescheduled for the following week. We are still waiting for installers to show up. Very poor customer service and support. They hang up if you complain. What a complete nightmare.

Our salesman was great--prompt, professional, polite, knowledgeable. Our chosen flooring (carpet and LVP) did not "qualify" for the advertised 50% discount--evidently very few products do-- but we did receive a discount of about $2500 off of a $10k job. The LVP installers were fast & did a decent job, but did not speak English. That made it hard to discuss payment or issues with the floor. The carpet installers were a little better, but they left the flooring feeling very uneven in spots under the carpet. The carpet color did not at all match the pictures I took of the sample board, but it was acceptable. We paid by check for both installs--no problems with the LVP, but it took us over an hour with customer service to process the carpet payment.

Your salesman, Rod **, arrived on time... had what I wanted, and the order went smoothly. The carpet installers also arrived on time, went right to work, and had the job finished shortly after 6:30 PM. Beautiful job, and pleasant gentlemen... I'm a happy camper!

Installation crew damaged our fridge. Guys came on Monday to do our kitchen floors with LVT tiles and moved the appliances into the living room and started working on the kitchen floors. However, the installer realized during demolition that we may have asbestos and had to stop the work. NO papers were signed that day for our kitchen and the appliances were moved back into the kitchen and the guy left. We were unable to go into our kitchen at all because the floors were half way torn apart and we had to block them off with a baby gate since our son is 10 months old and crawls, and since we have a dog. The following day, a new crew of installation guys came to put down LVP flooring instead and we went into the kitchen. That is when I seen the fridge. The installer said to call our sales rep right away which I did and sent her a picture and she said no worries Empire will take care of it.

Great experience. Salesperson was very knowledgeable and trustworthy. Installation team was fantastic. Beautiful finished job! New hardwood floors have added a wonderful touch to my bedroom. On top of all these things, the price was so much better than Home Depot and Lowe's. Can't wait to get the rest of the house done!

Both the sales rep and the person who did the installation were very courteous and pleasant to work with. Floors went in on the day scheduled, and everything turned out great. The price was reasonable. Overall we are happy with the experience.

I can't say enough wonderful things about the crew that did my vinyl. It looks fabulous! They laid 3 rooms in one piece. They were amazingly hard workers that took great pride in their work. They went the extra mile to make sure I was more than satisfied with their work. However my salesman assured me they would have enough vinyl for my entry way and they did not. The crew showed me every piece of vinyl they used and there was not a single piece that was 33. Now the carpet... I was very disappointed that my carpet was laid in pieces. I felt as though I had bought remnants. 4 pieces in my living room and 4 pieces in my bedroom. I can feel the seams when I walk on them. I assumed when I purchased wall to wall carpeting that it would only be pieced if it was absolutely necessary to accommodate the size of the room. Extremely disappointed with the carpeting. Even though it looks nice now I don't feel it was installed properly or that it will last.

I was not happy with the time the workers got here as the sales guy said they would be there in the morning. In fact they arrived at 2:30 PM. It takes awhile to ascertain the quality of the new wood floor, so not much can be said at this point. The workers who put in the floor did a fine job. Overall I think initial indications are very favorable.

We were very pleased from beginning to end. Salesperson was awesome and helped us make decisions. They communicated well upon (carpet) installation date and time, etc. Installers were super nice and competent guys who did a fabulous job! Best part is that the two installers were lovely professional men and they gently moved the furniture and all.

I called Empire Today because the advertisements say they can come out for same day appointments and install the next day. I needed my flooring replaced right now - and they saved the day. Great pricing, although they didn't have the carpet I wanted for next installation... It was only a matter of days and my new carpet was in and looked 1000% better than what had been there. Definitely recommend them!

Salesman said it was against company policy to break down material and labor costs. Made me very untrustful of Empire business tactics. To be charged over $3500 for a 510 sq. ft area with laminate seems extremely expensive. I do however, love the floor and the installation crew you contracted was very professional.

We needed to have flooring put throughout my dad’s house and Empire Today was our fourth estimate. Their salesman was so awesome that he convinced us to go with them. He was knowledgeable, on time, and he even called to ask if he can come a few minutes early or if we want to still keep our appointment. The installation crew was totally fabulous, as well. The new flooring works for all of us and it's above our expectations. A great experience overall.

It's been a month and still don't feel good about the experience. The installers tore the cover on my very expensive box spring when they moved it and immediately said, "We told you we are not responsible." Okay, but act like you care. Now one of the transition areas, from the bedroom to the bathroom is starting to fray. I sent in my thoughts before and asked for someone to call and no one did. I'm also disappointed with the padding. I wanted what I had and it definitely isn't the same quality. I should have just left the old padding. I'm not angry, just not satisfied.

My husband and I are just two weeks away from having our 4th child and we're finishing the basement to make more room for our growing family. We hired Empire to install the carpet and they were scheduled to come out on Friday 6/30/2017. We were given a ridiculous time frame of 9am-6pm. They didn't show up until 5:30pm in order to do the job.

Kitchen floor tiling and carpet installation - The Empire experience was very good, the crews doing the installations were very quick and professional. My wife and I are very happy we made the decision to have these projects done by Empire and we will recommend the company to others.

Do not do business with Empire Today. Carpet discolored 6 months after installation. Carpet installed Aug 2016, job #**. Claim filed Jan 2017, claim #**. I called each month after I filed the claim. I was told every time I called that, "These things take time, please be patient". They never called me. This month, July 5th specifically, I was told the claim was denied, but they couldn't tell me why. You should also know that if you wish to escalate your issue, this company protects their corporate offices. You cannot call corporate directly. You have to request a "ticket" through customer service and someone may call you back.

The level of incompetence related to my attempts to schedule a power stretch for my [previously installed] carpet cannot be adequately communicated in the space that is allotted here. I had an appointment scheduled for July 5th 2017. It was bad enough the window for service was between 8am and 6pm (which is in itself ridiculous and shows an inability of a company to be customer focused), but on top of that, they never showed; and, I was not informed of their decision NOT to follow through with the service until I called at 3:30 in the afternoon. This blatant disregard to a customer's time causes a rage that cannot be understated.

I have set up 2 free consultations and no one showed up for either appt. I also took off work both times and I thought after the first one there was just a glitch in the system or something so I tried it again. On the 2nd appt, I called the morning of and made sure someone was going to show up. The man reassured me that the sales guy would be there between 11-1. At 1:15, I called Empire and they left me on hold for 35 min while they were contacting the sales guy. I hung up and called back and another lady answered and then told me no one was scheduled to come to my house. VERY FRUSTRATING and UNPROFESSIONAL! She also pushed blame to the IT dept for internet appointments needed to be looked at. I will be taking my business elsewhere.

The sales person was very knowledgeable about the products, he arrived in time and very professional. On installation day, the product was accurate. The team that installed my carpet and vinyl was very professional and did an amazing job. I love my new flooring. Highly recommend. Will use Empire for the rest of my house.

The representative provided clear details on the floor installation and the best floor style for my kitchen. The installers explained the steps they would perform. They completed the work in a reasonable amount of time and assisted me with reconnecting my appliances. I plan to use them again.

The team of workers that were sent to our residence were great and did a great job at getting the carpet laid in a timely manner. Would call on Empire Today again for flooring in the future. Empire Today's sales force is just as good and confident.

I love my carpet and the installers were prompt, clean and did a great job of installation. They put all the furniture back, cleaned up all remnants and I would highly recommend them. They are an asset to your company.

I purchased three rooms of carpet and had a great experience. My salesman was great and the installers were as well. I even pre-ordered hardwood flooring and cancelled with no hassle and was quickly refunded my deposit. This is the second time I've used Empire and I highly recommend them.

I was told about this company from my brother as he got a great deal on hardwood. When I called them, and the sales rep came out he wouldn't give me the same deal. They promise to match anyone's price, but refused to do so. When picking out the tile, we specifically asked if the grout needed to be sealed. He said, "No, it was already sealed and would not stain." When the installer put it in he said the rep had lied and it does need to be sealed. The floors are less than 2 months old and the grout already has discoloration in it. I paid for a sealed grout and am waiting for someone to finish the job. When I reach out for help, they say someone will contact me, yet nobody ever does!! You get calls immediately when setting up appointments because they want your money, but once they have it could care less about the inferior products that are used. Definitely would not recommend to anyone else!!!

Nice people and they do a good job quickly. Very eager to make the customer happy. Customer Service is very hands on and if there is a problem it is fixed immediately. Good selection of floor coverings, carpet and hard floors. They moved my heavy furniture and that was appreciated.

We love the job Empire did with our floors. The sales team and installers were very professional and installation was quick. The only setback we have is that we would like more of our floor to be done however since Empire cannot match our original installation pricing, we are not able to get the added work done.

We had Empire Today install our LVP flooring down April 25, 2017 and it has been a disaster since day 1. Day 1, had guys come out to start the job around 9 am. Things are going well so far then the guys are telling me my floors in my den are not level. He recommend that my floor needs to be repaired from under my house. I told him I would take care of it at another time.

I contacted Empire online for my mother and they contacted her right away. The appointment was Wednesday and they installed the carpet on Friday. It was great! The representative took her time giving my mom all the information need on the carpets she was choosing from.

Empire installed laminated flooring for me and did an exceptional job. Installers were friendly and professional. I would highly recommend them to all my friends and family. Price was very practical and within my budget. Keep up the good work.

Empire installed laminate floors in our kitchen, living room and family room. I only considered Empire today to do it, because I had always seen the commercials and I wanted to see if they could give me a good deal and it seemed like a pretty fair deal. I’m very happy with it. The flooring makes a world of difference in our home. What we had before was awful. It opens up my house and all the rooms.

After looking at five brands and getting so confused and so many carpets, Empire Today happened to have the one that I jumped right out at without doing a lot of shopping, a lot of looking and getting confused. I told their rep what I was looking for - the cost and something with a texture to hide dirt and little things on the floor. He showed us the group of carpet that he had and Also, it was convenient that they had the products brought to our house. We saw what we wanted on the spot, didn't have to bring samples home, match it and take it back.

Installers of hardwood floors were very professional and respectful of my property. Used Empire in the past and was highly satisfied. Would definitely recommend, my hats off to you Empire for your quality and expertise. To the gentleman who gave the free estimate, thank you for your professionalism and taking your time to go into detail with all of the options presented to us.

The carpet looks great in our basement. It did take full 12 hours to install because there were only two men sent to install it. I was expecting more than two people to show up, so was seriously disappointed at the fact that Empire only sends two people to do installations no matter what. That seems ridiculous to me and unfair to the employees.

Love the company... I called Tuesday morning to set up a home visit, I was shocked to hear that a rep is available in our area tonight. He arrived on time, we told him our budget and he showed us which products would fit us financially. Once all the paperwork was finalized the installment crew arrived Saturday and laid down our new carpet quickly and correctly. The whole process from beginning to end was impressive and I definitely would recommend to family and friends, Thank you Empire!!! :-)

Rude!!! Contractor failed to collect full amount at the time of service. When they discovered it sent a bill then called and demanded the money right then and there. Had gotten the bill the previous day. Treated us as if we had done something wrong when in fact it was their error. Then acted if we were not going to pay the difference. Totally horrible attitudes. Never recommend them to do anything.

The workers were very courteous and professional. They are arrived on time and completed the job (carpet installation) in a timely manner. Prices very compatible and very reasonable. Would definitely recommend to family and friends and I look forward to utilizing their business in the future.

Had laminate flooring installed two weeks ago. Was given inaccurate information about the molding choices and consequently have a beautiful floor and damaged molding which will need to be replaced. I have contacted Robert **, Ashley **, and Massee ** by phone and email and have included pics. NO RESPONSE FROM ANYONE!

Our biggest complaint is the lack of customer service since the installation of our carpet. We called our sales rep after the carpet installation and explained our issues with the carpet installation. He told us to call customer service, which we did. They said that they would have someone call us to set up an appointment to come by the house to look at the issues in question, but that never happened.

I am currently working with local Houston personnel to resolve my squeaky laminate floors. Met with an inspector today who will be submitting information to Corporate Empire. I had to call back 3 times to get an inspector scheduled, however. I was satisfied with my installer, but then floor began to squeak. Installer came back out to rectify, removed a portion of the floor, but it is still not fixed. Very disappointed.

Installer did a great job and fixed a spot on the floor before getting started and when finished it looked great. Estimator was pretty thorough and did a great job in showing samples and colors. I'm happy overall and would use again when the next project is ready and have recommended to friends.

Empire came to my rescue, when after waiting for 2.5 weeks for my carpet from Home Depot. They sent a lesser grade of the carpet I ordered. So I told them to load it up and give me my money back! The situation put me behind on my timeline to remodel my condo. So I remember the Empire commercial from when I was a kid. The salesman came out the same day, and the next day I had carpet installed. Woohoo happy with the service and quality, and installation. Thanks again Empire!

I was set on going with Empire Today since I dealt with them before. I wanted to make sure I was getting a good price so I did a price check and found out that Empire's cost was better than Home Depot's. They had a special going on at the time. I had them install laminate flooring in my dining room, living room, two bedrooms, and a hallway. I like the flooring's aesthetics. It's sleeker, classy-looking, and easy to clean. Also, the workers that Empire Today sent were awesome. They were professional, on time, clean and neat. And they didn't waste time. They told me what time they were gonna be there and they left at a decent time. They came in, did their work, cleaned up, and they left. I was very pleased with their work.

We were very happy with our experience with Empire. Our salesperson wasn't the greatest as I did not hear a peep from him after we scheduled the install appointment and I actually emailed him asking him a question with no response. The customer service people I talked to were very nice and helpful. The installers were great. The floor looks wonderful and we're very happy with it so far (been a few weeks). Overall, I would recommend the company, not necessarily the salesperson who came to our house.

I was very happy with the whole experience and I love my new carpet. Thank for to the person who came to my home to sell the carpet and to the installers who did an awesome job. Very happy with everything.

Our experience was great from meeting with Matt the salesman to the installation. Empire met us at our budget and then some. We recommend Empire for all your flooring needs. The next time we need flooring we will definitely call Empire

When room is closed off windows are closed there is a terrible smell. The installer said he smelled nothing. Then said that smell was because the carpet was new. I asked him how long does it take for smell to leave, he doesn't know. I'll give it another month. If I still have that smell I will be getting in touch with your corporate office. I'm very disappointed in Empire.

Very friendly from beginning to end. Got a quote and carpet installed within a few days. They offered to come earlier, but I was not ready for them. The salesperson was very informative and helpful and actually recommended a few things that were cheaper or not needed. The installers gave me some extra carpet squares for basement laundry room.

The experience with Empire was a pleasure from beginning to end - I got a number of estimates, and theirs was the lowest by thousands of dollars to replace all the carpet in the house. The estimator was expert, and helped guide the selection of carpet, and was willing later to come out and meet with the realtor to make sure that the color was good for getting the house sold quickly - the reason for the replacement. On the day of installation, the crew was on time, polite, and worked diligently until everything looked perfect. Should I ever need carpet installed in the future, I wouldn't bother with estimates - I would unhesitatingly go with Empire.

Empire will work with you to find a time that fits best in your schedule for an experienced estimator to come out and evaluate your home. They're open, honest, informative and will meet you at your needs depending on what it is you're looking for. The installation turnaround was remarkably fast - between 500-600 square feet was turned around in just a day's time. The attention to detail/finishing alongside the walls is beautiful. Seamless process all around, highly recommend!

Love my new kitchen floors (laminate floating boards). They are easy to clean and looks very stylish. I also got Berber carpet installed in my family room and it's nice and cozy in the room now...very nice people that installed the carpet and they were done quickly. The person that did the floors in the kitchen was a little bit overwhelmed but he did a great job by himself.

We had LVP installed in our house. The installers were supposed to make it out on Saturday, so none of us missed work, but could not make it and came out on Sunday. Then they could not finish because there were boxes with the wrong color. So they came out Monday, same thing happened, there were boxes with the wrong color. So then they came out Tuesday and finally finished. My husband had to take 3 days off of work for this. They also did not clean the basement, it was left dusty and dirty with cans of coke laying around. We also had requested that the LVP be used with a self-leveling adhesive, which it was not. The flooring pops up in certain places when you walk on it. I would like compensation in regards to my husband missing work because warehousing and the installers could not get their act together. On top of all of that, when I talked to someone in management, they were very disrespectful.

I am very pleased with my carpeting. The installers (Gonzales Flooring) showed up on time, were much faster than I had anticipated, and they did a fantastic job. My carpeting looks even better than I thought it would. I would recommend Empire to anyone. Thank you.

I had a terrible time because my plans were to pay through my home equity loan which by the way had zero balance. Not one person advised me you do not accept payment with a home equity loan check which is ridiculous. My check did not go through, I was charged a fee by your company and when I called my bank they said nothing came through for any check written. It turned out to be a very bad time for me. In the end my fee was reimbursed but it caused me a lot of embarrassment unnecessarily. Poor communication on your part. It took me three days to figure out what was going on.

I needed new flooring, decided to try Empire Carpet because I saw a commercial on TV. The salesman came to my house and helped me pick out the flooring. I loves having the samples right there in front of me. He was very patient and helpful as I went back and forth several times because I couldn't choose. The price was very fair. The installation was next day! The installers worked so hard. I have never seen anyone work so hard. My floors seriously look beautiful. I wish I used Empire in the past with my previous flooring because I was so satisfied.

So happy. The installers were professional, on time and cleaned up when they left. They were able to install the vinyl without seams and it is just beautiful. We have used Empire 3 times and would not use any other business.

This is the second product we have purchased and had installed from Empire. We have not had the products long but the appearance and installation of both products was and is excellent. I appreciated the quality of the product as well as the great job of the installers.

Great work. Very professional installation and there was no damage to any property. Installers were kind. We talked quite much. The order was correct carpet and tile. I would recommend Empire to a friend if need be. Financing was made available to try and complete the mission.

My flooring installers did an excellent job on my floor however, when moving appliances, they broke the handle on my stove/oven. All Empire would give me was $75 for accommodation for the over $300 part and labor charge I was going to pay for fixing my 1 yr old stove.

Vinyl flooring repair. The first floor man that put the vinyl flooring down did not have enough so he laid it the wrong direction to make it fit. Lots of bubbles so it came back and repaired it but still wasn't acceptable. If fellow named Saul and his partner came and removed the vinyl properly, cleaned the cement which took hours and laid my beautiful vinyl floor. The job was done perfectly above and beyond what I would ever have expected.

Had rug ripped out and laminate flooring put in. Mike the salesman was great. Gave me great price for the job. They came and did the job in 4 1/5 hours. This was the second room they did. The installers this time were not as good as last time as they didn't clean after themselves. I would still recommend Empire to anyone needing a flooring job done.

I had new carpet installed in 2 guest bedrooms and Hand Scraped hardwood in the rest of the house. I also had a splash of ceramic tile installed in a back door. Material is top quality. Installation was done professionally, especially the hardwood floor. A great team of installers (of Yugoslavian descent) put the floor in. Great craftsmanship in the work they did. House looks amazing.

I needed carpet quickly and wanted it done right. Empire delivered. It was the right product, done right and the right price. We were very pleased and would Empire again. The installers were very knowledgeable and very professional. The sales experience was very easy. Thanks Empire.

Great experience from home visit to installation… Beautiful, quality carpet at an excellent cost. I am a customer of Chicago wherein Empire began. Full house of carpet. Was pleased back many years ago... When the opportunity presented to purchase again, I was so glad that your services were still. Very appreciative that my sales person knew exactly what I wanted and worked with me, my budget and my desire for gorgeous carpet and my schedule. Thank you.

Wood floors look good. Ceramic tile looks good, but grout is too dark. Crew left before I could get there to change it. Also the crew left mud on bottom of appliances and cabinets. Left trash in my pool. I don't think they put a sealer on the grout. Like I said I didn't get a chance to talk with them.

We were very pleased with the final product (new carpet) and the efficiency of the workman. Also the salesman that came to the house delivered as stated. Thank you for a job well done. We would surely recommend you to our friends and neighbors.

Great looking floor. Poor 1/4 round molding application, everything else was fine. I would recommend Empire to friends. Carpet in bedroom looks real nice. I appreciated the help in moving some of the furniture in both rooms. The cleanup was very good.

Empire Today did a great job installing my carpet! They did 4 bedrooms, a hallway and my stairs. The sales rep that came out to give me my estimate was very friendly and knowledgeable, and the gentlemen that installed my carpet were also great! Fair price, and my carpet looks wonderful! Highly recommend!

WE had our entire townhouse floored with your dark laminate. They are beautiful and we love them. Easy to care for. The installers were very professional and did a good job. This is the 2nd home we have used Empire and are very happy with the product and service.

The hardwood and carpet installation went great and I would recommend Empire to a friend. The value was pretty good, the installers moved all the furniture for us and installed everything around our furniture. This made it very convenient for us because we didn't have to move our furniture out of the house.

I was extremely satisfied with the whole process from appointment set-up, Sales representative (who was honest and genuinely concerned about helping us make the right decision, with regard to high traffic areas and the type of carpet that would work best in those areas.) The installers also were professional and thorough. It was our second time choosing Empire and we'll call again for future home improvements!!! Thank you Empire.

The sales person and installer provided great customer service. I need a detailed estimate without bundling the services. I called over a week ago with this request and was told a response would be 24 business hours. I have not received a response. I informed Empire Today that without this estimate, I cannot get reimbursed from my insurance company.

We are first time customers. The salesperson, Gregg, was prompt, knowledgeable and customer-friendly. Installation team, headed by Modesto, did a fabulous job. Office manager, Brian, was responsive and kept promise per the order snafu. Yes, we would definitely use Empire Today in the future.

I had a great experience with Empire. The salesman did a great job giving me different options and price points and the installers were on time and got the job done quickly and successfully. I have no hesitation in recommending Empire Today and will be a return customer!

Reasonable pricing and very good service. The flooring crew and the sales rep were very friendly, professional and knowledgeable. I have already referred my neighbor of Empire Today product and services. Thank you.

The salesman was great in helping pick out the right product. When my refinance took a lot longer than expected, the installation dept. was very cordial and willing to work with whatever date it was finalized. And the installers, can't say enough about them, respectful of our furniture and were sure to check with us before moving it back to ensure it was exactly where we had.

I left message regarding problems we have with a few things but have not received a callback. I would appreciate it if someone would call me back. Sales rep has not called us back either. We need a followup to workmanship...

Excellent service. They arrive and get the job done. The best part is they clean up after and removed the old carpet. They had to change my appointed time due to double booked, but they called ahead and informed me of the situation and was very apologetic about it. I definitely would recommend Empire Today.

Empire Today provided excellent customer service and installation of carpet that we purchased. We are very happy with the carpet that we chose and it looks just beautiful! Thank you Empire Today for taking care of our carpet needs so well.

Great job. Professional installers. Carpet is beautiful. The price was reasonable and I am very satisfied with the carpet and Empire Today. I will recommend to friends and family. The color is perfect and the carpet is very plush. I was going to purchase the less expensive carpet but I am happy that I upgraded to the better product.

The flooring part was done perfectly and the crew worked very efficiently. However, my trim is peeled in many places and a wall got chipped as well. Now I need to repaint my whole trim and have someone fix my wall.

Great service and carpeting. The salesman was patient and very helpful. The installation team did an awesome job. I am very happy with my carpeting. I gave Empire Today five star rating because of their complete service and expertise. Will definitely recommend them.

The installer was very quick and professional. I had told him that I needed to leave at a specific time and he was done well before. The installer was running late and called me to let me know. I am very happy with the blinds. They are beautiful!

Miguel and his son Carlos were fantastic! I hope they are still with Empire when we order carpet for our upstairs in a year or two! Jeff our sales person was very helpful and went back and forth with me before the installment via text. Very accessible.

I had entire second floor and flight of stairs recarpeted. The crew was professional, consulted me during process to ensure my satisfaction, and dealt with large furniture in an extremely efficient and considerate way. Finished miraculously quickly and cleaned up. Beginning to end: very impressive!

The salesman didn't ask which credit card I wanted to put it on, if I don't pay it off in 1 yr the interest is very high. They didn't have bamboo which I have in rest of my home. The new flooring looks cheap and not quality of the bamboo. I had to replace the old carpet because of daughter's allergies.

The installers came when they said and did a great job. Carpet was as ordered. Only problem, which I later had fixed is doors needed to be shaved off as carpet too high. Otherwise they did a good job and were friendly.

The only good part of our experience was when the salesmen came to our house. After that appointment everything went down hill. When the installers came to our home they couldn't speak English so we had no idea what they were trying to ask us. They didn't explain what they were doing and we communicated the best we could by hand signals. Once they were finished, a week later we got a phone call stating we needed to make another appointment to bind our carpet. I asked what that was and none has been able to answer that questions. To this day our carpet is still not "Binded" and I actually filled out another one of these surveys asking for a callback and never received one. Terrible, terrible service. Very disappointing.

Our order came in short some material. As soon as the installers noticed the problem they let us know and Empire did a great job to schedule another installer to come out and finish the job. Very happy with the end result.

The carpet installation went wonderfully. With having to move 4 bedrooms worth of furniture first, install was still completed in a matter of a few hours. We very very pleased with the "Empire Process". This was our third time using Empire and all were done quickly and well.

We received an awesome deal on our laminate flooring! The rep who came out to speak to us was very helpful when it came time to choose the specific color, and he was super friendly. The installation went smoothly and we are in love with the finished product. We will definitely be using Empire Today again for all of our future flooring needs. :)

This is the second time I've used Empire Today. The first time, I had them put one of those floors that looked like wood in the kitchen. They were the first place I called and it worked out quick. I liked the flooring very much and they did a very good job. I then called them back to install the carpeting in my house. I live in a condo where I had an area rug and I had to put the carpeting down and the area rug over it. Their reps were very nice and I was very happy with them. I was also very satisfied with the whole experience. It was excellent and I would recommend them.

We had Empire Today install carpeting in our living and dining rooms. I also shopped around at Home Depot and they were pretty good, but I want to use Empire and give them a try. The cost of the carpet is great. The saleslady chose a carpet for me and when I touched it, it was nice and comfortable. So, I picked that one. She made sure I understood everything and what I was paying for and she explained everything right to the tee. The installation guys assembled everything and cleaned up properly. Empire does quality work. My friends know that I had Empire Today install my floor and they love it. I could recommend them to anybody.

Empire Today installed a luxury vinyl plank in the foyer of our house and they got everything installed as scheduled. They came in very early in the morning and they were done within a couple of hours. With just the look of the flooring, it’s hard to tell it’s not real wood. It exceeded my expectations and the overall experience was very easy and professional.

The initial service from Empire was great through the salesman. After he sold me and his price I was not able to contact him for a week. On the day of the installation no one showed up, and when I call I was told the vehicle for the installer broke down. We reschedule for a few days later period. When the installer showed up they could barely speak English and decided because it had rained they couldn't install the carpet even though there was a carport available for them to be under. Now this project is a week behind because of the weekend and I'm told, "We can't do any discounts for you." Now the new installation date is 5 days away. Let's see how that works.

I am writing this review because I am disturb about their work ethic. My first day of my installation they show up with the wrong materials. I was told that they had to reorder and reschedule. I had to run him down. He stated that he would reorder and it would be in that Friday. Friday came he told me it came in and they would be out that Monday.

A guy from Empire Today came out and showed me what they had to offer for kitchen carpeting. I then picked one and had them install it. We had to get the fridge outside, which was a little pain in the butt, but it worked out pretty well. They also helped me put back all the appliances back in. The cost and quality was reasonable. I also like its style and how it's padded below.

I had upgraded laminate and carpet from Empire Today. We took advantage when Dan called and told us that they were having a half off special and decided to go with that. We had the entryway, hallway, kitchen, laundry and family rooms done with laminate and had the carpet on the living and formal dining rooms. I'm waiting for the next special to do the rest of the bedrooms but I have to wait until I finish paying for this one.

We had a water damage and we had laminate floor put back in by Empire Today in the living room area and hallway of our house. They were recommended by our insurance company and we had dealt with them before and had them put carpet in our bedroom. And, they had better price. We also liked the style and the colors. The installation went really well. The installers came in early and worked really good. They didn't even take breaks and ensured that the installation will be done in a timely fashion.

I had Empire Today installed a vinyl plank flooring in the living and dining rooms at home. The guys who came and installed it were professional and great all around. They moved everything and they put everything in place. I was supposed to have a carpet flooring installed too, but the carpet installer who came in rubbed me the wrong way. He refused to move anything and said it was not his job. So, I canceled that carpet flooring with Empire and had it taken care of with somebody else. I've had other products installed with Empire Today in the past so I've always had a good relationship with them until the carpet guys came in and ruined it. Empire should bring guys or contractors who have better customer service skills and not like the one I interacted with for the carpet flooring.

I had my other rugs installed by Empire Today and liked them, so I decided to go again. I’ve recently had them install rugs in the dining room, living room and down the hall. We did go to Lomax on the first time, but the one we chose was cheap and they felt cheap. But when we called Empire Today, and the quality was better. We went with a small multicolor shade and we love it. It has met our expectations and anybody who would come in would ask where our flooring came from, and I would tell them that it's Empire. Empire is one of the best companies out there. They come, they install, they move your furniture, and they put it back where you want them. Our experience has been absolutely enjoyable.

We had laminate flooring and carpeting done by Empire in our condo and in our house. We had it all set-up from Home Depot and they told us they couldn't put the laminate in, and that's how we ended up going with Empire. Empire's quality is better and their price is less compared to a couple of other brands we considered.

Very upsetting experience with Empire Today. Bought a carpet runner from Empire on 6/8/17. Installers came 3 times with a roll of carpet with no binding. The 4th install day on 6/26/17, I was put on a PM schedule. The installer called at 5:45 and said he could be at my house by 7:30 pm. I told him to go home. I canceled my order on 6/27/17 when one more installer showed up with carpet with no binding again! Four days out of my life waiting for a carpet runner with binding. It never happened. Amy promised to take care of my problem, then did nothing.

I was really impressed with the crew's work pace. They moved the furniture and even took a bed apart in order to complete the job. Great process that I would recommend to others. In fact, I told my old college roommate about the carpet and they scheduled an appointment right away.

We have rugs installed by Empire Today at the entire upstairs of our home. This includes a family room, a den, a bedroom and an office. I wanted to get it done quickly so I went with them. However, I was upset with the pricing because I never did get an answer and I didn't understand it. I could never find out what the price was that I would have paid and I don't believe that it's the sale price, but I am happy that I have a new rug.

Nine days ago I had carpet installed on my stairs. When the installers finished, there were gaping holes between the molding and the carpet, painting chips out of the wall near where they removed carpeting. I was told by the salesman Tery ** that the molding is part of the package and would be replaced. I was told this on the day of the sale and on the day of the installation. Tery told me that they would be out in the next few days. I got a call almost one week later from installation that it was not part of the installation to install molding. I have continued to leave messages for the salesman without one return call from him or a supervisor to correct this problem.

I called Empire to have an expert advise me on the type of flooring required for my needs. I figured I would need tile flooring because I have dogs that are inside. I have another home with tile and laminate flooring and the tile has stood up. I was looking to put tile in for my ground floor. Empire sent a sales rep out. He was very nice and brought a lot of samples with him - with the exception of tile. He said that Empire was moving away from tile. He showed us some products. I told him what I was looking for. I wanted something durable, to withstand scratching from the dogs running, something that I could easily clean up dog accidents without a remaining odor. This sales rep told me that deluxe luxury vinyl plank would be the most durable material for my needs and that it would be more durable than tile. He said that it wouldn't scratch and as long as I cleaned up any accidents quickly, nothing would absorb into the product.

We had Empire Today install hardwood floor on the pathway to the living room and all four bedrooms. Their sales team was knowledgeable and the guys that did the install were very professional. I like all the flooring’s features, especially the brown thing right around the edges of the baseboard. The flooring gets a lot of compliments.

I had Empire Today install carpeting in our house. I had the downstairs done and then did the upstairs three weeks later. The color is my favorite, and the quality of product and their service was great. The installation was wonderful, too. We would definitely refer and use them again.

I used a credit card for my final payment. I gave the card to the installer so that he could call in to verify info. I heard him give the info including the security code to the billing office. However when the job was completed one of the guys, said that he needed the card again to get the security code. Had I been thinking, I would have told him to get it from the billing office. My card had never been used. However, 3 charges showed up on my card two days after the install. I cannot say that they were the responsible party, but I recommend that billing should be handled by the customer and billing office prior to install. I was the third family member to get new flooring and I was the only one that experienced a problem.

Wrong color carpet installed colors: Splendid vs. Stunning - During the week of April 27, 2017, carpet was installed in our home. Because my family was on spring break, we decided this was the opportune time to move furniture and ensure our new carpet was being met with the utmost cleanliness. The carpet looked amazing. We were extremely happy, as we had the interior of our home painted and so it complemented the new carpet... which was the plan! "Very happy with the outcome!"

The installers were professional. They did a great job. They arrived on time as scheduled. They did move all furniture out of the rooms and it was a lot. They cleaned up and replaced furniture back into the rooms. The carpet buying process was very good also. The gentleman came to my house and showed the exact carpet samples that I wanted.

Basement carpet install - The quality of the carpet was good and the install team worked well together and did a very professional job. It took longer to do the install than anticipated, but that was because they used, at my purchase and request, a different under-layment and there was a given 'learning curve' for the installers. I am very happy with the quality of the carpet and the install itself. Great folks to work with and I do recommend them highly.

Empire Today has a good reputation and they were the best price among some different flooring companies I looked at on the internet. The salesman we worked with was really wonderful and the guys who installed the vinyl flooring in my home were super nice. The quality of the flooring is good. I had carpeting down so having a vinyl floor is a lot easier to clean. The new flooring has pretty much met my expectations but I originally wanted the floating floor and they were unable to do that. There were also a couple of little things, like some of the trim boards, that I wasn't happy about. We talked to the sales guy about it and it's weird how they did it, but everything else was okay.

We bought laminate floors from Empire Today and had it installed in the kitchen and dining room. The cost and quality looked good. I'm like a maintenance guy and I'm satisfied with it. The sales staff was very professional and the installation people were right on cue. They were very courteous, on time, prompt, cleaned up their mess, and were in and out. They did a fantastic job. As a matter of fact, I recommended Empire to somebody else who also had one installed. They exceeded my expectations a little bit and I was very pleased.

On May 19th carpet was installed in our baby's nursery, the upstairs hallway and stairs. As a result, the installers chipped the paint off the newly painted baseboards, in at least 20 places. They took off the closet doors and not put them back and they left dirty handprints all over the walls. They leaned all of the heavy doors against the wall in the bathroom and chipped the newly painted wall in there as well! Since then, I have been getting the run around from Empire about getting someone to come fix the baseboards. In fact, we needed furniture and did not get it with hopes that this would have been done. 2 weeks ago a contractor came and installed the doors and said he had no clue about the baseboards, empire never told him! "But don't worry, I'll let them know," he said. But, still nothing happened.

First scheduled installation they showed up early and installed the bedroom carpet, when they started installing the basement carpet they realized it was damaged. We contacted Empire to see when we could have the rest of the carpet delivered and we were told a week later it would be there first thing Wednesday morning.

Empire has now covered in one way or the other all the floors in my house. This includes tile in kitchen and bathroom, carpet in living room and dining room and hardwood flooring in the halls, office and stairway. In all cases the work was done to my expectation. The most recent experience was with carpet. The saleswoman was congenial and once I told her what I was looking for went right to the sample book and within minutes I saw what I was looking for. The installers were accommodating and professional. My only complaint is I wish I knew within a couple of hours, when the installers would arrive a couple of days before rather than the morning of. Aside from that I wish all my experiences with vendors would go as smoothly.

Rip out wall to wall; install hardwoods; re-carpet staircase - Our experience was very good. Our salesman, Tom ** was friendly, not pushy. Tom was always readily available to answer any questions we had after we signed the contract. Excellent install crew; polite, efficient, worked long hours. Vladimir **, the sub-contractor, could teach a class on how to do a job well. We would recommend Empire Today to anyone based on our recent experience.

I just moved here two months ago and a friend of mine up the street had her hardwood floors done by Empire. She referred them to me and I had my whole house rugged. My salesperson was wonderful and I’m happy with the carpet’s cost and quality. They were here on a Monday and for some reason, Empire comes late at night. They got here at eight o’clock and they went to the basement and took the leftover carpet from the house. I asked them to bind a couple of pieces to wipe the feet off when you walk in the door, in my foyer. And also, to bind the piece for the basement steps because they're thin, little, tiny pine steps. So they grabbed the rest of the roll and they'll be back. I really like Empire Today and their customer service is excellent.

We bought a laminated floor that was on sale at Empire Today. We were very pleased with the flooring and the installation. The guys were very professional and nice. The salesperson that came out was very good in what he did but after he left, we had a few questions which we figured he could answer. We tried calling him several times but he never returned our call. I was not pleased with that.

We looked at Lowe's and Home Depot and the only person who'd come out to give an estimate was Empire. Also, our neighbor had used Empire, and he referred them to us. We had laminate put in the kitchen, dining room, the halls, and the living room. Then, we had tile put in the laundry room. So far, I really love my flooring. We had a little bit of a problem getting them to come out and check what we thought needed to be done under the warranty work. But other than that, we're completely satisfied.

I got a quote online from Empire Today for carpet installment and I liked it. Then, Nicole came out to measure. She gave me a phone call and I said okay. It was easy. I called her twice to come out and measure again for another job. She did and she was cool and worked it with me on the colors. The job got done and everybody likes that the carpet is so soft.

We had Empire Today install carpet upstairs in our home, the bedrooms and the bonus room area. We had used Empire's consultant for my other house and I liked him. So, I went back to him. But there were two closets where the carpet was too high and the closets don’t open and close well. And I tried to call my consultant but she said, “Oh I’m sorry. There’s nothing we could do about it.” So, that was disappointing. But other than that, it was all good.

We had some laminate floors recently installed by Empire Today on our home. We've also gotten carpet in one house and then vinyl floors in both houses with them. Our previous experience has been good, so I stayed with them on this project. My wife likes the flooring. Also, their customer service is great.

We got a good deal with Empire Today. We checked with another company and the cost was almost 2/3 higher. Because the carpet was of higher quality and the padding was good, we decided to go with Empire. The carpet has multiple colors of brown and as soon as I looked at it, my husband and I both knew that's what we wanted. It hides the dirt a little bit. Everyone who has seen the carpet likes it as well. The installers were very polite and took their shoes off. However, we could not communicate with them very easily. If we had a question, it was hard to get an answer from them. Only one of them spoke broken English and we had to be very careful with how we spoke. The salesperson was also very nice, but because of being forced, I'm not sure I would use them again. Nevertheless, as far as the quality of work and the quality of the carpet, we're very content and happy.

I hired Empire to install carpet, ceramic tile, and hardwood throughout my house. On one of the jobs, I wrote a check for a certain amount and Empire took it upon themselves to increase the amount and overcharged us for an EXTRA $500.00. That was on May 12th of this year. I have been trying ever since to get my money back. They keep telling me different stories every time I call. I have a timeline:

We hired Empire to put in new floors in a house we bought as our dream house. The work has been horrible and is not even half finished. We have been told multiple times that it would be looked at by a manager and have only talked to by the on-site person that admitted he didn't have the needed equipment nor the ability to get the work done. As I sit in my home I have a bathroom where the tile was put in 1/2 low, a bathroom that is half stripped and quarter rounds that look like they were put in by a child. They have broken a number of wall tiles, flooded my basement, and ate/drank food in the refrigerator. I don't know if I need to just start over and hire someone else. I hired Empire on their reputation and have dealt with untrained subcontractors.

When I saw Empire Today's commercial on TV, I decided to have someone out to give me an estimate and their price was pretty good so I decided to go with them. They installed tiles in our kitchen and bathroom and I like it. The installation team was really nice, but I could see a little edge of the tile that wasn't really up against the wall by the refrigerator. Other than that, it was a pleasant visit and I would recommend Empire Today because when our plumber came over, he told me that if he had done it, he would have charged much more.

After two missed appointments they arrived at 6:15 at night for an install. I sat from 8 am till 6 pm two different days. This means two days missed at work at my cost. I actually called them the second time to verify they were on their way. They offered 50 dollars off the price for my troubles. After verifying what was going to be installed, I found out it was incorrect. The installer waves a contract in my face that says nothing. The contract I was given said something completely different. Only one installer was sent to do the job. He spoke limited English and was impossible to communicate the problem.

I've used Empire Today quite a few times in the past. This time, I was supposed to have linoleum installed. The problem was that when the guy came to install the linoleum, he said I needed to install a subfloor. And because I had tenants coming in, I asked how long it would take to put in a subfloor, and he said he didn't work for Empire and that he doesn't do subfloors, only linoleum.

A friend recommended Empire to us. And we did carpeting with them after looking at another company that was almost $3000. Also, other than being the top of the line, we got the carpet as it is supposed to have some kind of resistance property in it since we have a dog. The sales rep was very knowledgeable. And the installers were very nice and got the job done in a very fast and efficient pace. We love our carpet and overall, we had a very good experience. And we plan on getting our back patio redone and get carpets done in our rec room downstairs.

I had an easy time picking out my flooring with the salesman. Scheduled the date for Monday. Took time off work and cleared the kitchen and dining room. Have a small condo so the space is tight. I have emptied the fridge and am waiting. I confirmed the appointment. The installer called on the day and said that the product I ordered was not in the warehouse.

We had laminate flooring installed by Empire Today in our living, dining and family rooms and hallway. We used them before and this time, we wanted to get rid of the carpet and we used the quality that Empire puts out. We had a very good crew. They've done an excellent job with the whole flooring and the color is great. They came in, knew what they were doing, did the work quickly and got it all done in one day. The guys were working well together. I had a very good experience with them.

On May 18th my wife and mother-in-law worked with Sales agent to pick out blinds for our apartment. They made an informed decision to go with Empire as you had a great reputation. We were given two weeks for installation. The understanding that the blinds will be installed no later than Thursday June 1st. This was very intentional as my wife and I were about to be in the hospital with our newborn and thought we could depend on Empire to have the blinds up in time when our newborn arrived. It's now Friday, June 9th and I've been informed by Our sales rep that our blinds won't be arriving until Tuesday, June 20th. This is frustrating on multiple levels.

I had 2 rooms and a hallway laid with vinyl. It wasn't done properly. There's wrinkles and bubbles, gaps and glue on my floor. This took 3 days and 3 nights to install. They came, left cans in my backyard and supplies they didn't pickup. 3rd day of installation the contractor came alone but later called his wife for help. My husband and I with 2 dogs stayed in the bedroom 3 days for them to finish. I saw imperfections and it wasn't corrected. Then I get a bill it was agreed in the contract $71.00 per month, however now it's $116.00. No one at the office has called. I've called several times, but to no avail.

We went to Menards to look for a carpet but it was all cheap crap. We got Empire Today to install the carpet in my living room. I like having carpeting and it's nice and cushiony.

I had some friends who used Empire Today. Then when I had to purchase a flooring, I also went with Empire Today. When I first called them to have their salesperson come out, my appointment was not booked. So on the day I thought they were going to come, where I got off work early and rushed home, they never showed up. But they got it straightened out. A sales representative eventually came and he did a good job. He gave all the samples to choose from. I picked the carpet that was more expensive, but it was too expensive, so the sales rep showed me another one that I could afford. The carpet's cost was good and its color was what I wanted. I had it installed in the living room at home and I like how it's in there. The installation team also did a good job and they were fast.

I wanted my flooring done right and sufficiently. In a lot of places, they get hooked up and it takes months for them to complete the flooring. And so, I had Empire Today install laminate and carpet in my bedroom and living areas. Lewis, the guy who did my laminate floors was absolutely wonderful. The color of the carpet is perfect and the laminate is what I envisioned. I like the color and texture of it. The flooring met my expectations up until my last bedroom. They're trying their best to get that bedroom completed but there was an issue in Tampa where they had the wrong name on the roll of carpet that we needed. And so, they are going to try to install it again tomorrow.

I recently had the carpet replaced in my home by Empire Today. This was the worst experience I have ever had all the way from customer service to installation. My issues began at the very first installation by a team of 3 installers. In particular the installer that did my basement floor. I observed the installer during his process of seaming together two pieces of carpet. He was doing this extremely fast and very sloppy so I questioned him about it because I was concerned about the appearance as well as the quality. He told me it would all work out okay at the end, so I let him continue. Three weeks after the installation was complete the entire seam ripped out of the carpet when my wife was vacuuming.

Empire Today installed rugs in my whole house except one bedroom and the kitchen. I left them as is because I wanted to be able to have them put the furniture some place. It’s very good and I have no complaints. I like the looks of it. For me, a rug is a rug. I'm very happy with my carpet. But I need to call later and get information on how to wash or just scrub it. Right now, it's not dirty. So, I don't have to worry about it.

My carpet was installed just over 2 years ago and I have had nothing but issues! The initial contact and installation was wonderful but I can honestly say it is a joke. The installers cut the carpet at the shop prior to bringing it out and cut it too short. I have had repeated issues with it coming out of the tack strip and the last time was advised that if they had to come out, it would probably cost me out of my pocket. The new installer came out and put down a thicker strip to save me from coming out of pocket or them piecing my carpet. The carpet has come loose again and I am just at a loss! I do not have the money to put into this right now! So my only alternative is to seek an attorney and or go to the media. I do not want anything except my carpet fixed properly.