Empire Today Reviews

We didn't like our bedroom's carpet and it was giving us allergies so we had Empire Today put our hardwood floors in. Everything worked out great and the flooring is fantastic.

I had flooring and some carpet installed in the living room and the front porch of one of my apartments that I rent out. Empire Today met my expectations.

We had wooden floors and carpet put in by Empire Today in our home's living room, dining room, den, and bathrooms. The new flooring has met our expectations except for one part of the floor where they put the seam that keeps coming out. I don't know if they need to come and redo it but overall we love our floors plus the Empire people were very kind, and courteous.

Everything went great with our experience with Empire Today. The new carpet they installed in our bedroom met our expectations.

I had carpet installed in our living room, dining room, stairway, and hallway upstairs by Empire Today. They did a professional job, and the carpet was very comfortable and nice. I'm totally happy.

I had carpet installed by Empire Today in one of the bedrooms in my home. They were good the second time I’ve used them and I’m very happy with them.

We're snowbirds and we called Empire Today down here as we had it done in another place. Their price was fair and that's the reason why we did it with them. They installed the carpet and flooring in our kitchen and did a good, fast job. They're great and met up our expectations and I've recommended them to people.

Empire Today installed the new carpet in my bedroom and I like it a lot.

Empire Today met my expectations when I had them install carpeting in our home.

My overall experience with Empire Today was very good. I called them up yesterday and today, they called me back right away, although they told me they would do the work within three business days, so I was very happy with them.

We were debating on whether or not we were going to use carpet or wood, and eventually went with wood from Empire Today. We went with them because of the rep that we spoke with. She was very good about breaking things down, and my husband looked at other places and liked her and the deal that they had. So we had the wood installed at the stairs and at the hallway. Everything was done according to what the seller told us. The guys that worked on it were very friendly and efficient too. It's a little more expensive but it's what we wanted, although it limited us on how much we could do. But overall, our experience with the company was very informative, accurate, and reliable.

I am very dissatisfied with the laminate flooring that I purchased from Empire flooring. I was told to use alcohol based products to clean it. Everything I have tried has left streaks. Every time someone walks on my floor you can see their footprint and it leaves smudge marks behind. I contacted them to get it resolved and they said there was nothing they would do. I paid almost $5,000 for this flooring and now I'm going to have to tear it up and start over. I would never buy from them again.

We were returning customers of Empire. We liked what they did last time so we came to them again when we purchased the carpet for the nursery bedroom. Our experience with Empire was great. Everything was really easy and quick. The new flooring is easy to keep clean and has stain resistance.

My husband and I went through Empire to get the hardwood floors and carpeting in our home. I would not recommend them again. The sales rep lied to us completely. LIE 1 - We were having our house painted, she advised we should have the carpeting and floors installed 1st so that their installers would not have to rip out freshly painted molding. Well we did that, it costs us extra money with the painters for the time and they said we should have never had the floors in first. Lesson learned. The installers never even touched the molding. LIE 2 - Their buy one room get one free. It's a scam we found out after. They jack up the price so you think you are getting a deal. YOU DON'T SAVE ANYTHING.

I had carpet from Empire Today installed in my living room and bedrooms. I like its texture. However, there were a couple of problems. The saleswoman promised us thicker padding, which didn't happen, although it seems to be okay with the thinner carpet that we have. And then the one in the hallway needs some adjustments in it. But aside from these, I'm happy with my experience with the company.

My experience with Empire Today was great. They were on target, prompt, and professional.

I had Empire Today install the luxury vinyl tile at home in my office, living room, and dining room. Their cost and installation was better compared to the other brands I looked into. Plus, they had the tile that I liked. I like the color, and it looks very much like actual stone tiles without the potential issues from the house shifting suddenly and cracking the tiles. Their installation crew did a great job.

Had beautiful oak hardwood floors installed in our foyer and family room today. The crew from Baltimore did an excellent job! They were fast, professional, took time to clean everything as they worked and left us with a very positive impression of Empire.

Our salesman was wonderful. Also, the gentleman who installed it all by himself, bringing all that stuff in and doing it so quickly, was wonderful. He was very nice and courteous.

I've been watching Empire Today's commercials for years and I decided to have them install the carpet in our family room. Everyone who comes in, right away, notices it.

I was happy with the carpet and the choice we picked that Empire Today installed in our three bedrooms. Everything was awesome but I did not like the way the installers installed our carpet. They also put a few dents in our wall that weren't there before. Other than that, I like the timely manner that Empire were able to get the carpet in.

I had Empire Today install laminate in the upper hallway of our home. I love it and I like its color. I went with their product because I’ve had flooring done with them before and I liked it. They have met my expectation, I've had an excellent experience and I'm very satisfied.

Empire Today installed Carpet in four bedrooms. We had already had this carpet laid in a couple of different rooms so we wanted to go with the same thing. My grandma's dog soiled it so we are looking for the thick padding that goes underneath that's water absorbent. The cost of the carpet is pretty good and overall, it was a very pleasant experience with Empire Today.

I picked Empire Today because of the time frame and I had them install the carpet in the family room and the living room of my home. Everything was pretty good.

Getting carpet installed with Empire was the worst experience ever and it all started from the shady salesperson (Greg **) three days before Christmas. A few days before Christmas the Salesperson came to my house to do the initial consultation. I told the Salesperson that my daughter wanted to purchase the carpet for me through Empire credit, but she lives out of town and would be coming to visit the next day. He stated he would wait to do the credit check when she comes but still put in the order to have the carpet installed on Christmas Eve. When my daughter came into town he took her information and left. Never called or anything to say if she was approved or not.

My front room's carpet was installed by Empire Today. I like that it's comfortable. The carpet was what I looked up and asked for and they put it in nicely. I got a lot of compliments when people come over here. Overall, I was very pleased with Empire Today.

We got a carpet from Empire Today installed in our attic, and it was well done. We went with them because of their price. Their people were also calm and reliable. They provided good service.

Empire Today installed wood floors and some ceramic tiles in the gym and kitchen of my home. The wood floors were my favorite. In addition, their team was on time and did a good job. Overall, it was a good experience, I enjoyed it, and I’m gonna do it again real soon.

I’ve gotten some estimates from other places and Empire is the most reasonable. The quality is good, the prices were better. The people were very professional. The salesman who came by was on time, a nice guy, very efficient, explained his prices and what it was going to be. I had them install the carpeting for the stairway and bedrooms at a house I'm selling. The technicians were professional. They showed up on time, did what they were supposed to do, made sure I was happy before they left, and then I paid them.

I had a very good experience with Empire Today and would recommend them.

I just had my carpet installed and I'm Very pleased! The Service was outstanding. Very nice employees!!! I would recommend Empire to anyone looking for a rug installation. I will soon be having them tile my bathroom floor!!!

I love the carpet Empire Today installed in my bedroom. It's burgundy and beautiful. The young fellows did a good job. Around April, I’m getting two more rooms done so I have to call them back.

Empire installed carpet in my living room and upstairs. At first they were more expensive but they came down on their price. The new flooring looks really good and Empire did a good job when they installed it, I actually ordered more from them.

Empire Today installed hardwood floors in our Indiana home's family room. I checked with four other brands and the prices were all within 4% of each other, so I went with Empire, and they did a great job.

I'm very happy and pleased with my whole experience with Empire Today. The installer was extremely good. I would recommend them to a friend.

I’m renting a condo and I wasn’t happy with the carpet that the owner had, so I changed it out and bought Berber carpeting from Empire Today. I wasn’t disappointed from the day I called, the day that the salesman came to the condo, and then when the two young men came to lay down the carpeting. Everything went smoothly and it was done quickly. I would recommend Empire to the immediate world. I never used Empire before, but I was so thoroughly impressed, even the two young men that laid down the carpeting were sweet. They were so good in what they did. It’s immaculate and perfect. I’m really pleased with it.

I'm a returning customer and Empire Today is the only place I get my stuff from. The carpeting they did for my living room, dining room, and bedroom are all wonderful. We had great installers and salesman. They're very friendly and professional. Everybody was wonderful. I'm very happy with the product and with the sales.

The new carpeting installed in our home by Empire has met my expectations. We chose Empire for their cost and price because we got from them the exact same carpeting and padding that we have looked at at another place for almost twice as much.

I had Empire Today install carpets for our two bedrooms and a hall. They are friendly, courteous, and did an excellent work.

Empire Today was recommended to us so we had them install carpets throughout our home. They worked well with us in meeting our budget and their installers were very professional, detailed, and did a very good job.

I had new laminate flooring installed by Empire Today in my home. I was amazed at how hard the installers worked. They worked from about 11:30 in the morning until 9:00 at night and they didn’t take any breaks because they wanted it done for me. Also, the salesman who helped me select the flooring was perfect. He had lots of samples and would hold them by the adjoining carpet so we could make sure they would not clash. This isn’t very difficult for me, but we did it in no time so I was pleased to have that help. I’d like to have him again when I make arrangements to have my bathroom done because he knows what’s going on.

Empire Today installed laminate floors in the living room of our home. They have the best cost and quality compared to the other brands I considered. They did a great and satisfying job, and I would recommend them.

Empire Today installed the hardwood floors in our home's five bedrooms, the family room, stairway and bathrooms. We love it. They were very professional and they did a good job. I got them on a payment plan, and that was very easy to do. Then I had them come back out to do my stairs and everything worked out well. They were very easy to work with.

Empire Today did excellent on both times that I used them. They were quick and were there when they said they were gonna be there. I had a good experience with them.

I got a very bad reaction from the carpet in the bedroom that Empire Today installed. It was awful. I had a very bad allergic reaction for over two weeks and I don't know what chemical they put on the carpet but I ended up on the doctor's twice. I never had that reaction before. I couldn't sleep. The smell was so horrible and I was gagging from its smell. I had to put some kind of air freshener, which didn't help. The work that the guys did was very good but the carpet itself was horrible and I would never ever buy any carpeting from, or recommend, Empire again.

Everything went well and as planned. I'd recommend Empire Today.

This was my second go-round with Empire Today and it was absolutely fabulous. It was a great experience overall.

Empire Today installed carpet in my home. I considered other companies like Home Depot and Kaufman Carpet, and there was no comparison at all with regard to cost and quality. Empire was at least half the price of everybody else. The installation process was unbelievable because we have in this rather large room, some big wall units that I don't know how they were going to move, aside from a lot of furniture that's hard to move. We took all the glassware out of these units but they popped everything out. They went out of the French doors and put the stuff on the old carpeting, which the other companies would have charged me by the foot to remove the old carpeting, and there was no charge. I couldn't ask for a better job.

We had Empire Today install carpet in all the bedrooms in our home. Everything was really good. We went with them because of the type of carpet and the warranty and guarantee they had with it.

Since posting to Consumer Affairs, I've received calls from both the local and corporate offices at Empire Today. They were very apologetic and offered to send another representative to my home. I initially agreed but later changed my mind and cancelled. The first experience left a very bad impression on me and we've since decided to go with another company.

I had Empire Today install vinyl in the kitchen and carpet in three rooms. Everything went well and it didn't take long for them to complete the job. It was beautiful when they got through with it and I was happy with everything.

Poor installation of tile and carpeting resulting from only 2 guys doing the work. Very poor customer service when I asked for them to get some help. No support from sales. Never use them again no matter the cost. Not worth the frustration and poor service.

My daughter used to work for Empire Today and she was very pleased so we had them do our carpeting all over our house except for the kitchen and bathrooms. The carpet is very plush, beautiful, and luxurious.

Empire Today did a good job in installing the carpet in our loft and on the stairs of our home.

Empire Today was great and they did everything the salesman said they would do. They were clean and quick and I had absolutely no reason to have any qualm about our experience with them.

Empire Today is an excellent company from the first time when they came out for the free consultation to the payment arrangement. The installers were great and they finished in a timely fashion. I'm very pleased with them. I'm going to call them back this summer to have them do wood or ceramic floor in the basement.

I had Empire Today install our dining room carpet. It's very nice.

Empire Today installed tile and hardwood floors in my bedroom, bathroom and living room. Everybody did a great job and they've been very helpful and diligent. The new floorings they installed met my expectations.

I had no problem with Empire Today. The installers were real professional and made sure everything was leveled out. They knew what they were doing.

I had an awesome experience with Empire Today and I would recommend them. I initially considered other brands prior to purchasing from them, but the other brands were a little higher so I just had Empire Today install flooring and carpet in my home.

I called and within 48 hours I had an appointment. My salesperson was polite and knowledgeable. We got a great price and the next day I had new carpet. Installers were professional and hard working and did a good job. I would recommend Empire to my friends!

Empire Today installed my carpet professionally. The gentleman that came here did a beautiful job explaining everything and getting things done.

We travel between our homes in Florida and Massachusetts. The Melrose, Ma home was planned to be put up for sale in the spring but just two days before the Christmas holiday we decided to put the house up for sale immediately. I needed carpet installed on our stairs and hallway. Sales rep arrived the day before Christmas and the installation was performed perfectly and professionally on Dec 28th.

The entire process was fast - easy - and painless! I was very impressed with my salesperson's knowledge and suggestions. He came out on a Monday and by Friday we had new carpet in our family room!

Empire Today's salesperson sold me right away. We had them install a carpet in the bedrooms and closet in our home, and their installers were very good.

Estimator was fair and quick... The two guys that did the installation were professional and did a great job... Very happy!

The quality of carpets from Empire Today is on par with other brands, but their cost is better. We had Empire install carpeting all over our home and the job done by the installers was outstanding.

We had carpet installed upstairs by Empire Today. We had already used them in the past and the new flooring they installed definitely met our expectations.

I had a scheduled appointment with Empire Flooring to have an in home estimate done for hardwood floors in my dining room and living room. It was scheduled for Sat. from 12-2. Now to be fair to the company we had bad weather on Friday. But no one showed up, no one called, and three days later still no one has contacted us. So I guess they don't need the customers.

Our carpeting in the front foyer and stairs was installed by Empire Today. The installers were fantastic, worked so hard, and were so considerate of my home. They're careful with things and were amazing!

We had a very good experience with Empire Today. We had carpet installed in my father-in-law’s house and it met our expectations.

The installers were FANTASTIC. My problem was with the lady who I signed the contract with... We initially added new molding which added $1400.00 to the total. When the installers got here and we over the order, we realized that they could save the original molding. (I thought they would have to rip it all out, but not so)... I called the lady and told her we were not going to use the new molding and I got a credit of only $400.00. She said I had to pay for the original molding to be pulled off and put back on... That should have been included in the original estimate before we added the molding. The installers agreed. I feel I am owed $1000.00 for that.

I had some laminate flooring installed at several locations in our home by Empire Today. The installers worked extremely hard for ten hours on Christmas Eve. They were very detail-oriented and did an excellent job with the flooring, quarter round trip and base moulding. We love it and it's really great. They did an excellent job.

The estimate, salesperson experience was very good. The estimator seemed to be very knowledgeable and experienced and provided good feedback. The order was submitted and after delivered originally on time. However, an installer misunderstanding occurred wherein the installer did not have a required piece of equipment to complete the task. The install was quickly rescheduled to our complete satisfaction and when the new team arrived the job was expertly completed in a timely manner as promised. I would certainly use Empire again.

Empire Today installed carpets in our living room, master bedroom, and stairs. The other brands we considered had about the same cost and quality, but we went with Empire because they could get the work done quicker and their price was good. I've also used them before.

Empire Today installed carpet in my home's basement. We've looked at Lowe’s and Home Depot but Empire's cost was close and quality was comparable. So we chose Empire for the ease of getting things done. They're also quick to come out, give an estimate, and then get the job done.

I had a good experience in purchasing from Empire Today. I like that they work with the customer with the pricing.

Salesperson, price, installation - no complaints. Quality of carpet, I am no expert, but I think the quality is crap. It is so much thinner than my other carpeting, that I wish I would have chosen elsewhere. Like I said, I am no carpet expert, but next time I will be and go with another company that sells a better quality product. The salesperson could have explained carpeting better to me, but it seemed like she didn't want to bother to go into all that. Home Depot reps are MUCH better at customer service. Maybe because they actually work for the company instead of being independent contractors. Anyway, the reason to AVOID Empire is because they will just sell you something and NOT take the time to educate you on your carpet choices (other than color). The quality of Empire carpeting is crap. I'll bet it wears out in less than a year.

I'm very satisfied and pleased with my experience with Empire Today. I love my floor tile in the kitchen and my carpet.

We had Empire Today install carpet in our living room, stairs, hallways, and a bedroom. We wanted the installation done quickly and they had provided that. They were nice people and they met our expectations.

Empire Today installed carpets at two different bedrooms in my home and the new flooring has met my expectations.

The salesman and the installers were very professional. It was a great experience, and I would recommend Empire Today.

We had Empire Today install our carpeting. We saw the company on TV so we called them and we got the carpeting that we wanted. The salesperson and technicians we've dealt with were nice. They were quick and fast so it was good. I love the carpet because it corresponds with our living room. Also, I love the lining and the padding. It feels good, nice and comfortable to our feet.

Empire gave me the best deal to get the Berber carpet installed, especially with the padding and that's why we went with them. My husband and I love our carpet. I really like the way the carpet feels and its color. It blended very well with the Berber carpet we already had installed and certain other parts of the house. I was really pleased with Danielle, the sales representative, because after contacting several different installers, I didn't want someone to sell me something I didn't want.

Empire send the installers and I asked them to fix all the squeaky noises before they install my carpet and they responded that they did not bring the tools to do it. They did not bring the tools but they did not care, they installed the carpet like that. I called customer service and let them know and sent one guy to fix it, but the guy did not have the tools too. I called them again and let them know, and they did not call me back after two months. They scheduled another crew to come to the house and fix the problem but one of the guys was rude and did not want to fix it. He was putting a lot of excuses.

Empire Today installed our carpet and luxury vinyl. Before we purchased from them, we considered other brands, and Empire Today had the lower cost. The sales process and price were the reasons we went with them and easy care is what I like most with my new flooring.

We had an excellent experience with Empire. Their customer service, sales rep, and installers are top notch. I would definitely use and recommend Empire.

The sales lady was really easy to work with, she made the process very easy. The workmen were on time and worked very hard to get the job completed in a timely manner.

Several years ago we bought carpet from this company. Just one week after the warranty ran out our carpet got a run in it that went the entire width of the room. OK our problem. At the same time we had CERAMIC TILE installed in our master bathroom. This was to be our lifetime floor. We were sold ceramic tile. It was very expensive. In the last two weeks the covering, for lack of a better word, started to come off in several places. Upon examination we found that it was not ceramic tile. It is pressed wood or something similar. This to me is fraud, misrepresentation, false advertising and just downright lying! Something needs to be done so other people aren't misled or lied to as we were! I wouldn't be writing to you, but I found no phone number on their site.

Our laminate floor was installed by Empire and we were impressed by their performance. They were able to meet our expectations. Our new flooring is pretty and we like it. Their crew was extremely nice, very helpful and we already recommended them to a couple of people here.

Empire had better cost and quality compared to other brands so I decided to have them install my tile floor. I love the color and durability of my new flooring, it met my expectations and everything went smoothly. The sales rep and installers were friendly and able to answer my questions.

Empire Today eventually followed up with me on this matter. We agreed on a resolution. I am glad I was able to move beyond this concern.

I have 1200 sq ft to be carpeted. They quoted $9,000 then discounted to $4800. I asked how much the carpet was per square foot and was told they do not sell carpet by the square foot! The same carpet at Floorz is $3900. So Empire inflates the price so they can offer a great discount. Buyer beware.

I had hardwood floors installed by Empire Today. Their price was right and their quality was very good so I went with them. The new floors are much easier to take care of than my old carpeted ones. Moreover, Empire's workers worked very hard, quickly and efficiently. I'd recommend them.

We purchased scratch resistant flooring. Within days the floor was showing scratches and scuffs. We had a difficult time contacting the customer service department. After several attempts we finally managed a name and number from our salesperson, who to this day still claims they sell the floor as scratch resistant. They sent someone out from the company to investigate the floor and repair some minor issues with the carpet. The gentleman took pictures, fixed the carpets to the best of his ability and indeed told us that the floor shouldn't be scratching as it was, and that someone from Empire would contact us. After a couple of weeks and no contact we called back and there was no record of having anyone out.

The carpeting was excellent. The tile seemed very good until the tile became loose and the grout began to break apart. I called to report the problem and was told I would receive a call within 24 hours. It is now 48 hours and I am still without a call. Looks like I'll have to contact the bbb with a complaint.

I got a carpet installed by Empire Today and I went with them because their price was good. I didn’t really like the color that I picked but I like the durability of the carpet.

The price is better with Empire Today and they were more personable unlike Home Depot where it's strictly on phone. It's why I chose Empire Today. They did a very excellent job and I'm really happy with it. They put in a vinyl flooring. I like its design because it's like an imitation of ceramic and it turned out nice. However, the molding that goes around the edges that is glued to the concrete wall is coming down. It needs to be glued.

The installation exceeded my expectations as well as the price. I was pleasantly surprised and will use Empire again in the future.

This has to be the worst company I've ever dealt with. They're unprofessional and have no idea what they're doing. I would not recommend this company whatsoever.

Everything was done quickly and well. The only problem I had was before installation of the laminate, I was told there would be no repeating patterns. There are a couple repeating patterns installed.

Installation team was Great! Sales rep I would not want again.

I've had laminate, tiles, and carpeting installed by Empire Today. I've used them for quite some time and call them back whenever I need something else. I would recommend Empire Today to anyone who is needing flooring. Their sales representatives are knowledgeable and courteous, and their installers are very professional and clean up when they're finished with their work. I like everything about my new flooring. It cleaned up and modernized the look of the house.

The experience with Empire Today was very good. I like the way the new engineered flooring looks. It met my expectations too well.

Empire Today's cost and quality was good compared to other flooring companies we have considered, so we decided to work with them. We had them install our carpet, and we really like its softness.

Because of the look of the carpet, I chose Empire over Home Depot. It was a poly instead of nylon mix but it was okay. They were able to meet my expectations.

I had my carpeting installed by Empire Today. I wanted it to get done and they were here in two days. I picked the bourbon carpet and it was fine.

I've used Empire Today twice within six months for two different jobs, and everything was wonderful including the rep Jonathan.

We've had Empire Today install laminate flooring in our rental property last month. We've chosen them because of their price and product that matched what we had done before.

I heard some people tell me about Empire that they have very good people so I had them put my carpeting. I like how comfortable it is to walk on it. It's beautiful and I'm very happy with everything.

I bought carpet and kitchen flooring in the fall of 2014 and the carpet is buckling. The install from the get go was bad with the carpet people and I informed Empire of it several times and they still let them complete the bad job... Well in December I called customer service and she said someone would get back to me, "Lindsay" I think her name is finally left me a message saying that if I could get in touch with her we could discuss the price of repair "REALLY" and I have tried to get back with her but it's a no go, she hasn't answered! Why should I pay for something that was bad from the start? I didn't hire these people to do this job. They did and they were very disrespectful and one of them just went and used my bathroom without even asking. Very upset with this company, I will never use them again!!!

We had Empire put in the kitchen flooring, and a laminate hardwood for us. However, prior to purchasing from them, I looked around and later decided to call Empire. Their cost and quality were very good compared to others. They also had what I wanted. I liked too that the ones I got blended well with the kitchen.

On 12/14/16, a contractor arrived at my home to install carpet throughout. Let me begin by saying that I am a cancer patient and am more of a hindrance than help. Empire's contractor arrived on time and the three men who came to install the carpet, did so in the most courteous and professional manner I have ever observed. They worked harder than anyone I have witnessed, were obliging and were at my home most of the day (it was a rather large job). Other than Servpro who recently came to assist with a water issue, this contractor was the best, undeniably.

I chose Empire Today because of the quality and price. The cost is very comparable and I like the choice of color. We had carpet installed and it is very comfortable. The guys did a wonderful job. I love it and I see the difference when I walk in it.

Worse customer service I have ever experienced in my 60 plus years on this earth. The salesman was rude, nasty, disrespectful and argumentative. He did not want to measure the 6 offices I needed carpeted. He said he wasn't supposed to measure. How does empire give an estimate without measuring? He left no samples, he showed us not a single sample. He said I could not see the sample on the website because it was a commercial carpet so he reluctantly gave me an estimate and told me that he shouldn't. Even if I wanted to buy from Empire I could not because I have no idea what he was quoting, a clear opportunity for a bait and switch tactic.

I had my carpeting installed by Empire today and chose them because of the cost and the product itself. The new flooring has met expectations.

I am previous customer of Empire. They put in my hardwood floor a few years back so I decided to have them again to install hardwood floors in the bedroom. The color, design and style of the floor was alright. We like it and we're satisfied. They did well.

We've used Empire Today in the past and so we decided to have them install our hardwood flooring and it was excellent.

I spend over 5k replacing the carpet in my entire home with this company. The carpet is beginning to fray at the seams, one room very bad. I called Empire and they sent a third party out to inspect the carpet, he said it was improperly installed and they didn't use the correct seam or one at all. Empire now says they won't cover because they only have a one year warranty, even though it was their installers that did the job. They don't have the carpet anymore and want to charge me to try and fix it. They use low end non-employee contractors to save money and they don't know how to properly install carpet (per my 3rd party inspector).

I used Empire before and it was very successful so I chose them to install our carpet and padding. However, prior to that, I still compared it with another company and found that Empire's cost and quality were better. Overall, I like our new carpet and the flooring has met my expectations.

I’d recommend Empire Today. We had used them before at a different house. We got them again to install a carpet, and I like it. It has met my expectations.

We heard how good Empire does a work so we had them installed wood flooring. It's soft and they did an excellent job putting it into the entire dining, living room and down the hall. They put it in so that it'd match what we had in that extra room that was put on when this house was built. The three bedrooms we have were done with a carpet. It was a very good matting placed down, which is very important in putting a carpet, and it seemed like a real great job. Also, a salesman came over to our house and we liked what we saw, especially the half-off.

We had a good experience with Empire Today. We had carpet and flooring put in three rooms and they did a good job. Each job was done in a day, so it was very acceptable. I'd recommend them.

I ordered laminate flooring for my home. The installers showed up on the day we agreed on, Saturday, and started to install the floor. The lead installer left me with 2 workers that didn't speak English. He then came back about 7 that evening and told us that they didn't bring the right color trim. The installer said he would be back on Monday afternoon to finish the job and since his truck was broken he left his trailer in my driveway. So I took a half day off from work to be here. The installer called me later in the day and told me he wouldn't be coming because his truck was still broken down. We called our salesman at this point and he assured us that a different installer would be here the following Saturday.

I had carpet installed April of 2013 and nothing went wrong with the install but when the sales rep came out he assured us that the carpet we were purchasing (20 year carpet) would hold up to looking like new for a long time. Well, here we are and problems are starting barely after a year. The carpet is matted down in many areas and looks like it's already at least 10 years old and where the seam is the carpet fibers are pulling away from the underlayment of the carpet itself. Naturally I called to have the issue resolved to only find headache and frustration from Empire. Initial call left off and they (Empire) would send out someone to assess the damage but would call me back to let me know what day.

We had somebody else come up a few years ago and put a rug in and it didn't pan out. My wife talked to a couple of people who told her that Empire Today was good so we went with them. They put in a rug for us and it 100% met our expectations.

The salesman was professional and arrived on time. He was aware of our concerns with the floor product itself and the need for a durable material due to having a larger dog and three children. He encouraged us not to consider hardwood or bamboo as they are "soft and scratch very easily". We went with the product he suggested and one he was confident would withstand our busy life. We had been looking for flooring for a few weeks and have had laminate in the past. Being that I am undergoing treatment for breast cancer and limited with time and energy, we went with his suggested material and his reassurance that Empire Today has been in this business for decades and know their flooring.

The hardwood floors installed by Empire have so far met my expectations. I like its color and design. All my trim in my house is oak and it matches. The first estimate we got for three rooms was outrageous and they were also going to move my furniture from one room to the other. The salesperson guaranteed that the floor would be done in one day and they did, which the other brand didn't. It would take them 3-4 days. I have already recommended Empire to five people.

Empire had done carpeting, vinyl flooring, and three other jobs for me and I was very pleased. So when I needed hardwood flooring installed in a den recently, there was no reason not to choose them again. So far, I like the product, the color, and the beauty it has added to my apartment.

Placed an order with Empire Today for window treatments on December 5th, 2015. The sales rep did the initial measurements of all the windows. On December 17th, an installer came out to measure again so that my treatments could be made. On January 12th, the installer came out and installed the treatments and they are not the correct length, you can see clear into the bathroom and one of the bedrooms with the blinds all the way down. The other blinds do not go completely to the bottom window seal, however the ones right next to them do.

We had the carpet and tile installed by Empire Today based from our neighbor's recommendation. I like the colors. The flooring is great and exceeded my expectations.

Empire Today was good. It was recommended by a real estate agent and so I followed through and ended up ordering from them. I had them do my carpeting, and it's good. My experience was very satisfactory.

I went to lots of different places to compare but Empire Today was phenomenal in price and quality that's why I went with them, and it was great. They installed the StainMaster carpet and some tiles. It's perfect.

We've used Empire Today's services in the past, and now with the hardwood floor. I like the overall appearance of the floor and it has met my expectations.

I purchased carpeting from Empire Today. Other places were cheaper but Empire had the whole package included and it was almost about the same as Home Depot. I like the idea that when Empire came out, the guy had a lot of samples of carpet with him and we were able to look at it right there. It was very convenient and easier than having to go out and look and then bring pieces home. He was very good, thorough, and he measured. He also gave us a discount. We carpeted the whole house and have a really good padding. The only thing that we had to get used to is the carpet color because even though we picked it out, it is lighter than we expected but now that we've had it for a while, it looks good.

Made an appointment to have someone come to our home to quote laminate flooring installation for last Thursday evening through the website. Received confirmation afterwards. My wife was told by a coworker the next day that she had a friend who also set up an appointment with Empire for carpet but was rescheduled several times and she finally gave up, which was a bit concerning but we hoped it was just a one time problem. The day of the appointment I received a call from the representative stating he had some scheduling issues and asked if he could come by earlier if he could arrange it. I told him it would be ok. He called later that afternoon and said he could not make it at all and could we reschedule for Monday (yesterday) evening and I again said ok. Today is Tuesday and we still have not heard ANYTHING from Empire. At this point, we no longer want to. Stay away people!

I had a great experience, and am very pleased with Empire Today. Their team, along with Frances, the lady in charge, came here and they were very professional. They were able to tolerate my two grandchildren who get on everybody's nerves. So, I have nothing but the highest praise.

We got Empire Today to install our carpet, and they were alert in getting things together for us. The carpet color is great.

I chose Empire Today right away, and they did a two-bedroom carpeting. I’m very satisfied and happy with them.

A friend recommended Empire Today and we got them to install our carpet. I like the color and it seems to be pretty good quality.

I liked everything about Empire Today. I would use them again since I've already been there and know how it works. From the beginning, I didn't quite understand it. That's because the people that came to install the flooring wanted us to write them a check for the amount of the work, but I never paid anybody for the amount of the work before. If I hadn't been told about that before the stuff arrived, I would've been aware of what was going on. I was not aware of the way the sale thing worked and that's the only thing I didn't like.

Empire had put carpeting down in one of my bedrooms before. I liked the convenience of them bringing the samples to my home so I had them install vinyl flooring in the kitchen. I like how easy it is to clean the floor. It was a very good experience and they have met my expectations.

It was great purchasing from Empire Today. The installers were phenomenal and I wish they can all get a raise.

My momma, who is very picky, used Empire before in Maryland and she was very happy with them. So I had them install my carpeting. The color and the quality for the price were very good. We ran into some problems with the asbestos and rescheduling the installation was a problem but it ended up being fine. The carpet has met my expectations.

I liked the way Empire replaced my living room floor with the wooden floor. They did it within a limited time and it turned out to be very nice. It was great!

A reason why I chose Empire Today is because my girl friend had her kitchen and dining room floor done with them. I had my kitchen floor done and I'm satisfied. I had a little problem with the swinging door, which wouldn't swing anymore, but other than that I didn't have any problems. I would recommend them to someone.

Empire Today laid a carpet in our two bedrooms a long time ago, and it is nice. We like the colors and the feel of it when we walk over.

Empire Today’s cost and quality is slightly favorable compared to the other brands I considered. One overriding factor that made me choose them was the salesperson that we talked to. It was the same one that we had called a year ago, but we had decided not to do the carpet at that time, and we called the salesperson back. I have purchased a carpet from them back in 2002 for our home in Illinois, Chicago, and so I was already familiar with them before moving to the Cleveland area. In both instances, his customer service was really good. His knowledge of the product was excellent. He really made us feel comfortable with Empire.

Can't get a call back until I said I was going to the TV station and Brian ** called and seemed interested. We shall see Monday the 12th of Jan. All I wanted was a mgr. of sales and after two weeks I was told she left. What a crock. Now their holding the trim hostage. Heather the salesperson ordered white for a med honey vinyl and when asked what other color she developed hearing problems so white came. Now they want me to call them, for what so I can get another runaround?

I had Empire Today install the carpet and laminate, and I really like its quality. They had a good price, and have met my expectations.

It was the overall customer experience and ease of being able to get the job taken care of that made me chose Empire Today. Cost was a little higher but their quality was much higher than the other brands I considered. I had wood laminate flooring and some carpets installed. I would recommend Empire Today.

Empire provided lower prices, as well as the best quality compared to other flooring companies. They installed our laminated floor, and the whole work turned out really nice. Excellent!

Empire was excellent and the saleswoman was good. Also, when I spoke to a carpet salesperson that worked for a different company and I asked them whether or not I had a good deal for what I got, they said I did. So, Empire kicks butt.

I had new flooring installed back in May. Empire has been back three times so far. Still not right, I'm concerned when warranty runs out.

We had our carpet installed by Empire Today. I chose them because of how quickly they could do it and their price. I like their warranty too.

Empire Today had a good price. They installed a Scotchgard carpeting and it was a positive experience all the way around.

We shopped around a little bit before we chose Empire Today based on two things. A friend of mine is one of their sales reps so he was able to come over right away and give us the presentation. They also promised a next day install because originally we were going to install everything ourselves. However, there was a hiccup. We were promised a 24-hour install but it ended up being four days later. This was all for my dad and the older generation is a little more rigid in their ways. He was willing to go with the higher cost because there was a 24 to 48-hour install promise and when that didn’t happen, my dad cancelled the order.

Empire was good. They have installed our carpet and laminate at home, and so far, they have met my expectations.

Empire Today did hardwood flooring, carpeting, and tile throughout the house. Compared to other brands, the cost was a bit more but we like the fact that they were really quick and a reputable company. The sales guy that came and worked with us was a decent person and gave a lot of good assurances. He gave us a wide range of product choices. We even went with the window treatments. We're getting the Roman shades as well throughout the whole house. It was about $1800 more expensive than the next guy, but it's worth paying for to have really good quality with a good guarantee. I was happy with the product.

We had Empire Today install carpeting in our home's family room. We chose them over the other companies because they were quick and easy. The flooring has definitely met our expectations.

I sat down with Empire Today's salesman, Sean and decided to go with their 50/50/50 deal for installation of laminate floors in my master bedroom and office. After researching several other local companies, I believe this 50/50/50 deal is a scam. My fault for not searching prior to going with this awful company. They were still more expensive than other quotes. With that said, the company arrived on a cold January 2016 day. Two of the three Mexican workers did not speak English. Therefore, it made it difficult to communicate at the onset. They kept leaving my front door open after asking them to close the door multiple times. In addition, the electric saw was just outside the front door and was extremely loud.

The people from Empire were on time, didn't take too long to finish the installation and did a good job. Everything was great, and I would gladly recommend them.

Empire Today installed our carpet a couple of months ago and it was very good. Everything was perfect for me.

I will start off by saying that this is the first review I have ever written but felt obligated to warn anyone who was thinking of using this company. I had a salesman come to my house to give me a free home estimate. I will say that the salesman was extremely nice and accommodating. I showed him a piece of wood that I liked from Lowe's and he found the closest match he could find. When it came to pricing I was shocked when I was given the estimate of $2,600 with a 50% discount to put LAMINATE in my 291 Sq ft room. The salesman called his manager and I asked for the exact price of the item I was buying. He informed me that it is company policy not to tell the customer the price of the product because their price includes installation and warranty.

Empire Today installed hardwood floors and I like it. Their product is good. I purchased the hand-scraped hardwood and I like the elements of the wood, the scraping, coloring, and the texture.

My friend had carpet installed for their whole stairs and upstairs by Empire Today. I was with her through the whole process and the installers did a hell of a job. They were very professional, and got the job done quickly. My friend is very happy with the results.

I bought a carpet from Empire and the service was excellent. I liked that they can do the installation the next day after I purchased the carpet. The carpet is fine and what I expected.

After posting my review on this site, I received a phone call from a representative at Empire and they acted quickly to attempt to resolve the installation issue. I am uncertain if they saw the review and that has prompted the call or if they were being proactive in attempting to resolve the issue.

Sometimes when I step on a piece of wood, I can hear sounds from it like it might loose underneath. But I don't have anything negative about Empire. They were really nice and I like the work.

We checked around a little bit but Empire Today had a good offer and were able to do the job quickly. They installed hardwood flooring for a number of different rooms. The flooring is great and it looks good.

I had carpeting installed on two upstairs bedrooms by Empire Today. I have considered other brands prior to purchasing but Empire's overall value is magnificent. The salesperson and the speed at which they could put the carpeting in were the deciding factors that made me choose them. From phone call to installation, it's a very nice package to have to get it done as quickly as needed. The way the carpet was laid down was very nice and clean. There was a different carpeting that we were thinking of but looking at it overall, for the value and the package, we got a very good deal for what we purchased and our new flooring met our expectations to this date.

I had Empire Today install carpet in our entire condo 2 years ago. The installers that were sent to do the job were 2 very nice gentleman, but they didn't speak English. This was a problem as I had to show them several times how I wanted the stairs carpeted, and could not communicate properly the concerns I had. About 7 months ago the carpet started to bucket in just about every room. I was told that it would cost me out of pocket since it only had a one year warranty. I have never seen carpet do this before this quickly. It's embarrassing and I can't believe the carpet is a little over 2 years old. I'm pretty sure it's buckling because of poor installation and I'm going to have to go up the ladder on this one as I don't feel I should have to spend hundreds of dollars on top of the 3500 originally spent to have this fixed.

Empire Today was great, and I'd recommend them.

Issue has been resolved as of January 9th.

I like Empire Today's ad on TV. I called them to give me an estimate and I like their service including the way they talked to me. Then we had them install a laminate flooring. And the new flooring is pet-friendly. We had three dogs on it and there is not a scratch on the floor.

I had Empire Today install carpet. Compared to other brands, cost is about the same but the salesman discounted it quite a bit. My favorite feature is the color of the carpet as I wanted a darker color.

I'm completely satisfied with the floor done by Empire Today. I like the padding up under the floor, the color, the texture, the way they put the trimming around the wall down the hallway. It looks very rich, like it's been here the whole time. There was a scratch and wood putty needed to be put around the fireplace but they came and fixed it.

I have our carpet installed by Empire Today, and the experience was wonderful. I decided to choose them because it was half-price. The deal was very well worth it. I like the pet padding. It was a choice of two colors and I went with a little more expensive. It really worked well because the water doesn't soak into it.

Empire Today was very good and I was very pleased with them. The salesman was very nice and respectful. Also, the workers were wonderful and they did everything perfectly. They were the best.

I made an online appointment for a sales representative to come and show me hardwood and laminate to redo our home. My time was January 4 between one and three at 3:15. I called to see if everything was OK and first I got hung up on then I called back and it took a while and they found me in the records and said, "Oh" they didn't know what happened and they called the sales rep and left a message and nobody ever called or showed up so I called on January 5 to give them the benefit of the doubt and they said, "Oh, we don't know what happened but we could reschedule you and come out Thursday." I said I was a little concerned and wondered if this is how they did business having the customer wait then the rep not show.

We had a wonderful experience with Empire Today. We really like our sales representative, Ron. He and the guy who did the installation were great. We were very pleased and have already recommended them to a couple of people.

There was a sale on Empire Today so I grabbed it. I had them installed carpet and hardwood flooring in my home and I like both of the flooring. What they did met my expectations. Overall, I was satisfied with Empire Today.

Empire Today had put in carpets and wood floors for me previously, so I decided to stick with them when I needed to install another set of wood floors instead of going around to several different companies as I was pleased with what I got. I like the carpet but I love the wood floors.

New carpet installed in Spring 2013 and was said to come w/ 20 year warranty. Aside from the fiasco of the workers "patch-working" the carpet pieces together (8 pieces in my living room), the carpet is loose, keeps snagging and apparently they were short on padding since there is a dip just in front of the divider from carpet to hardwood. The way this carpet looks after nearly 3 years, there's no way it will last to 5 years much less 20 years. I'm sure the horrible installation plays a part but Empire Today sent a rep to my home who didn't see any probs so no resolution. Buyer beware!

It was very good purchasing from Empire Today. They did carpeting for me and it met my expectations. I would recommend them to other people.

I saw Empire Today's TV advertisement and I was happy with the pricing. I considered other brands that I saw in Lowe's and Home Depot but I wanted a place where they handle everything like installation. Thus I chose Empire to install laminate flooring. I like the color of the wood flooring, it met my expectations.

Empire Today had previously done some work in our last house and they did an excellent job. The service was good and the price was acceptable. It helped to make an easy decision for the installation of carpeting in this house. The flooring they installed had clean lines and it was installed professionally. It's a comfortable texture and the thickness is just right. It exceeded my expectations.

Our neighbor across the street had a carpet put in by Empire. They were pleased with the work ethics and the warranties, so we had them do our laminate flooring as well. They were here on time, worked, and got out when they said they would. However, I'm not happy with the fact that I don't know how to clean my floor. The only thing they said was to use Swiffer. My concern is I want the laminate flooring to hold up for 20 years as they say it would, despite having two dogs with nails. I don't want to ruin it. Other than that, I'd recommend Empire to others.

We looked at several different companies and they all needed three and four weeks to come out and measure. We went with Empire because they were there the next day and the cost and quality were comparable. There were also several benefits for the actual carpet we chose as far as pet odors. We had them install the carpet and it has met our expectations.

I had my laminated floor replaced by Empire last month. I looked at Home Depot and Lowe's but I'm not that familiar with brands. I didn't see the same brand Empire used at either one of those stores. I only had Lowe's and Home Depot's price per square foot but Empire's price was the combined product and installation cost. Empire had a good price and their warranty is pretty good so I decided to go with them. Our new flooring is excellent. They asked me if I was gonna do any linoleum in the kitchen. But I told them not at this time because I can't afford it. So I may do with Empire later on. I'd definitely tell somebody about it.

The installers were good as well as the price. Everything went according to plan. The flooring installed has exceedingly met my expectations and we're happy. Excellent experience with Empire Today.

I have little chips on my bedroom set when Empire Today did my floor. That is the only thing I found wrong and I can't find a pair of boots. I'm not accusing anybody. I could have put them somewhere else but I've been looking all over the house. I'm a little mix on my furniture but that's to be expected because they moved all the furniture out and do the floor. Other than that, the floor was good and the people were nice.

My front room is graying and my sofa is brown, so I had Empire Today install a dark brown rug to go with the sofa. They were good. I was satisfied with my experience and I'm going to call them back in May to do the dining room.

A friend of ours works at Empire Today. She stopped by our house and showed us some of their samples. This convinced us to have Empire install the carpet. We liked Empire’s product more than what we had seen at Ambassador. Our friend got an estimate and gave us an idea how much it would cost. And we liked that she was a lot more concise in her estimate on when Empire would be here, and she wasn’t a bit wishy-washy about it. Also, I like the fact that the crew that came out to install the carpet moved the furniture for me, which was a big help – and Ambassador doesn’t do that. The crew was fantastic and I couldn’t ask for anything better. Empire even sent a guy out to put our baseboards in, which was awesome. I love the quality of the carpeting and the padding. I’m enjoying the carpet and even my little doggies are loving it. I've been bragging about them and I will definitely use Empire again.

We had Empire Today install our living room, hallway, and bedroom floors and kitchen and bathroom tiles. They were very efficient and our new flooring was excellent. In fact, I've already recommended Empire Today to other friends of mine.

I have Empire carpeting before. I have a lot of carpet stains, so I had to get a new carpet. The sales rep at Empire Today was a young lady and she's very nice and pleasant. The new flooring was very good and it fits what I was expecting.

We called the guy from Empire Today and he came out. I was very happy with what he had so I decided to buy it. I love our new flooring from them. We had laminated wood down in the living room, the hallway, and the den. The guys that installed it did a very good job.

I needed a carpet and Empire Today had the right price. I would recommend them.

Last Monday your installers replaced all the carpet in the home we just purchased. I verified with both the sales rep who came to our home as well as the installers that we would be getting all new padding underneath as well. Everyone said yes. Today I noticed the walk in closets upstairs did not have the same feel as the rest of the house. IN AN ATTEMPT TO CUT CORNERS AND COST, THE INSTALLERS LEFT THE OLD PADDING I ALL THE CLOSETS. There is a noticeable difference in feel and we can smell the difference as the previous owners had dogs and cats! We are beyond upset because we feel they thought no one would ever notice! It's Sunday but I did call the 1-800 number to record my complaint. They said it may take up to 3 days to get a call back. Unacceptable.

We bought a hardwood floor, a carpet, and some tiles from Empire so I had three different contractors in here. There was no problem when we called the 1-800-EMPIRE. They sent somebody in two different days from my phone call, to come here and pressure me to just put the carpet and the hardwood floor in before Thanksgiving and Christmas. There was no problem with that. They were going above and beyond my needs to schedule it in their advantage to come in here and do the sales. Each contractor that came asked me for the survey after that, like how did they do their job. I'm familiar with that and I was happy with the tile and the carpet.