Empire Today Reviews

Empire Today installed our carpet and luxury vinyl. Before we purchased from them, we considered other brands, and Empire Today had the lower cost. The sales process and price were the reasons we went with them and easy care is what I like most with my new flooring.

We had an excellent experience with Empire. Their customer service, sales rep, and installers are top notch. I would definitely use and recommend Empire.

The sales lady was really easy to work with, she made the process very easy. The workmen were on time and worked very hard to get the job completed in a timely manner.

Several years ago we bought carpet from this company. Just one week after the warranty ran out our carpet got a run in it that went the entire width of the room. OK our problem. At the same time we had CERAMIC TILE installed in our master bathroom. This was to be our lifetime floor. We were sold ceramic tile. It was very expensive. In the last two weeks the covering, for lack of a better word, started to come off in several places. Upon examination we found that it was not ceramic tile. It is pressed wood or something similar. This to me is fraud, misrepresentation, false advertising and just downright lying! Something needs to be done so other people aren't misled or lied to as we were! I wouldn't be writing to you, but I found no phone number on their site.

Our laminate floor was installed by Empire and we were impressed by their performance. They were able to meet our expectations. Our new flooring is pretty and we like it. Their crew was extremely nice, very helpful and we already recommended them to a couple of people here.

Empire had better cost and quality compared to other brands so I decided to have them install my tile floor. I love the color and durability of my new flooring, it met my expectations and everything went smoothly. The sales rep and installers were friendly and able to answer my questions.

Empire Today eventually followed up with me on this matter. We agreed on a resolution. I am glad I was able to move beyond this concern.

I have 1200 sq ft to be carpeted. They quoted $9,000 then discounted to $4800. I asked how much the carpet was per square foot and was told they do not sell carpet by the square foot! The same carpet at Floorz is $3900. So Empire inflates the price so they can offer a great discount. Buyer beware.

I had hardwood floors installed by Empire Today. Their price was right and their quality was very good so I went with them. The new floors are much easier to take care of than my old carpeted ones. Moreover, Empire's workers worked very hard, quickly and efficiently. I'd recommend them.

We purchased scratch resistant flooring. Within days the floor was showing scratches and scuffs. We had a difficult time contacting the customer service department. After several attempts we finally managed a name and number from our salesperson, who to this day still claims they sell the floor as scratch resistant. They sent someone out from the company to investigate the floor and repair some minor issues with the carpet. The gentleman took pictures, fixed the carpets to the best of his ability and indeed told us that the floor shouldn't be scratching as it was, and that someone from Empire would contact us. After a couple of weeks and no contact we called back and there was no record of having anyone out.

The carpeting was excellent. The tile seemed very good until the tile became loose and the grout began to break apart. I called to report the problem and was told I would receive a call within 24 hours. It is now 48 hours and I am still without a call. Looks like I'll have to contact the bbb with a complaint.

I got a carpet installed by Empire Today and I went with them because their price was good. I didn’t really like the color that I picked but I like the durability of the carpet.

The price is better with Empire Today and they were more personable unlike Home Depot where it's strictly on phone. It's why I chose Empire Today. They did a very excellent job and I'm really happy with it. They put in a vinyl flooring. I like its design because it's like an imitation of ceramic and it turned out nice. However, the molding that goes around the edges that is glued to the concrete wall is coming down. It needs to be glued.

The installation exceeded my expectations as well as the price. I was pleasantly surprised and will use Empire again in the future.

This has to be the worst company I've ever dealt with. They're unprofessional and have no idea what they're doing. I would not recommend this company whatsoever.

Everything was done quickly and well. The only problem I had was before installation of the laminate, I was told there would be no repeating patterns. There are a couple repeating patterns installed.

Installation team was Great! Sales rep I would not want again.

I've had laminate, tiles, and carpeting installed by Empire Today. I've used them for quite some time and call them back whenever I need something else. I would recommend Empire Today to anyone who is needing flooring. Their sales representatives are knowledgeable and courteous, and their installers are very professional and clean up when they're finished with their work. I like everything about my new flooring. It cleaned up and modernized the look of the house.

The experience with Empire Today was very good. I like the way the new engineered flooring looks. It met my expectations too well.

Empire Today's cost and quality was good compared to other flooring companies we have considered, so we decided to work with them. We had them install our carpet, and we really like its softness.

Because of the look of the carpet, I chose Empire over Home Depot. It was a poly instead of nylon mix but it was okay. They were able to meet my expectations.

I had my carpeting installed by Empire Today. I wanted it to get done and they were here in two days. I picked the bourbon carpet and it was fine.

I've used Empire Today twice within six months for two different jobs, and everything was wonderful including the rep Jonathan.

We've had Empire Today install laminate flooring in our rental property last month. We've chosen them because of their price and product that matched what we had done before.

I heard some people tell me about Empire that they have very good people so I had them put my carpeting. I like how comfortable it is to walk on it. It's beautiful and I'm very happy with everything.

I bought carpet and kitchen flooring in the fall of 2014 and the carpet is buckling. The install from the get go was bad with the carpet people and I informed Empire of it several times and they still let them complete the bad job... Well in December I called customer service and she said someone would get back to me, "Lindsay" I think her name is finally left me a message saying that if I could get in touch with her we could discuss the price of repair "REALLY" and I have tried to get back with her but it's a no go, she hasn't answered! Why should I pay for something that was bad from the start? I didn't hire these people to do this job. They did and they were very disrespectful and one of them just went and used my bathroom without even asking. Very upset with this company, I will never use them again!!!

We had Empire put in the kitchen flooring, and a laminate hardwood for us. However, prior to purchasing from them, I looked around and later decided to call Empire. Their cost and quality were very good compared to others. They also had what I wanted. I liked too that the ones I got blended well with the kitchen.

On 12/14/16, a contractor arrived at my home to install carpet throughout. Let me begin by saying that I am a cancer patient and am more of a hindrance than help. Empire's contractor arrived on time and the three men who came to install the carpet, did so in the most courteous and professional manner I have ever observed. They worked harder than anyone I have witnessed, were obliging and were at my home most of the day (it was a rather large job). Other than Servpro who recently came to assist with a water issue, this contractor was the best, undeniably.

I chose Empire Today because of the quality and price. The cost is very comparable and I like the choice of color. We had carpet installed and it is very comfortable. The guys did a wonderful job. I love it and I see the difference when I walk in it.

Worse customer service I have ever experienced in my 60 plus years on this earth. The salesman was rude, nasty, disrespectful and argumentative. He did not want to measure the 6 offices I needed carpeted. He said he wasn't supposed to measure. How does empire give an estimate without measuring? He left no samples, he showed us not a single sample. He said I could not see the sample on the website because it was a commercial carpet so he reluctantly gave me an estimate and told me that he shouldn't. Even if I wanted to buy from Empire I could not because I have no idea what he was quoting, a clear opportunity for a bait and switch tactic.

I had my carpeting installed by Empire today and chose them because of the cost and the product itself. The new flooring has met expectations.

I am previous customer of Empire. They put in my hardwood floor a few years back so I decided to have them again to install hardwood floors in the bedroom. The color, design and style of the floor was alright. We like it and we're satisfied. They did well.

We've used Empire Today in the past and so we decided to have them install our hardwood flooring and it was excellent.

I spend over 5k replacing the carpet in my entire home with this company. The carpet is beginning to fray at the seams, one room very bad. I called Empire and they sent a third party out to inspect the carpet, he said it was improperly installed and they didn't use the correct seam or one at all. Empire now says they won't cover because they only have a one year warranty, even though it was their installers that did the job. They don't have the carpet anymore and want to charge me to try and fix it. They use low end non-employee contractors to save money and they don't know how to properly install carpet (per my 3rd party inspector).

I used Empire before and it was very successful so I chose them to install our carpet and padding. However, prior to that, I still compared it with another company and found that Empire's cost and quality were better. Overall, I like our new carpet and the flooring has met my expectations.

I’d recommend Empire Today. We had used them before at a different house. We got them again to install a carpet, and I like it. It has met my expectations.

We heard how good Empire does a work so we had them installed wood flooring. It's soft and they did an excellent job putting it into the entire dining, living room and down the hall. They put it in so that it'd match what we had in that extra room that was put on when this house was built. The three bedrooms we have were done with a carpet. It was a very good matting placed down, which is very important in putting a carpet, and it seemed like a real great job. Also, a salesman came over to our house and we liked what we saw, especially the half-off.

We had a good experience with Empire Today. We had carpet and flooring put in three rooms and they did a good job. Each job was done in a day, so it was very acceptable. I'd recommend them.

I ordered laminate flooring for my home. The installers showed up on the day we agreed on, Saturday, and started to install the floor. The lead installer left me with 2 workers that didn't speak English. He then came back about 7 that evening and told us that they didn't bring the right color trim. The installer said he would be back on Monday afternoon to finish the job and since his truck was broken he left his trailer in my driveway. So I took a half day off from work to be here. The installer called me later in the day and told me he wouldn't be coming because his truck was still broken down. We called our salesman at this point and he assured us that a different installer would be here the following Saturday.

I had carpet installed April of 2013 and nothing went wrong with the install but when the sales rep came out he assured us that the carpet we were purchasing (20 year carpet) would hold up to looking like new for a long time. Well, here we are and problems are starting barely after a year. The carpet is matted down in many areas and looks like it's already at least 10 years old and where the seam is the carpet fibers are pulling away from the underlayment of the carpet itself. Naturally I called to have the issue resolved to only find headache and frustration from Empire. Initial call left off and they (Empire) would send out someone to assess the damage but would call me back to let me know what day.

We had somebody else come up a few years ago and put a rug in and it didn't pan out. My wife talked to a couple of people who told her that Empire Today was good so we went with them. They put in a rug for us and it 100% met our expectations.

The salesman was professional and arrived on time. He was aware of our concerns with the floor product itself and the need for a durable material due to having a larger dog and three children. He encouraged us not to consider hardwood or bamboo as they are "soft and scratch very easily". We went with the product he suggested and one he was confident would withstand our busy life. We had been looking for flooring for a few weeks and have had laminate in the past. Being that I am undergoing treatment for breast cancer and limited with time and energy, we went with his suggested material and his reassurance that Empire Today has been in this business for decades and know their flooring.

The hardwood floors installed by Empire have so far met my expectations. I like its color and design. All my trim in my house is oak and it matches. The first estimate we got for three rooms was outrageous and they were also going to move my furniture from one room to the other. The salesperson guaranteed that the floor would be done in one day and they did, which the other brand didn't. It would take them 3-4 days. I have already recommended Empire to five people.

Empire had done carpeting, vinyl flooring, and three other jobs for me and I was very pleased. So when I needed hardwood flooring installed in a den recently, there was no reason not to choose them again. So far, I like the product, the color, and the beauty it has added to my apartment.

Placed an order with Empire Today for window treatments on December 5th, 2015. The sales rep did the initial measurements of all the windows. On December 17th, an installer came out to measure again so that my treatments could be made. On January 12th, the installer came out and installed the treatments and they are not the correct length, you can see clear into the bathroom and one of the bedrooms with the blinds all the way down. The other blinds do not go completely to the bottom window seal, however the ones right next to them do.

We had the carpet and tile installed by Empire Today based from our neighbor's recommendation. I like the colors. The flooring is great and exceeded my expectations.

Empire Today was good. It was recommended by a real estate agent and so I followed through and ended up ordering from them. I had them do my carpeting, and it's good. My experience was very satisfactory.

I went to lots of different places to compare but Empire Today was phenomenal in price and quality that's why I went with them, and it was great. They installed the StainMaster carpet and some tiles. It's perfect.

We've used Empire Today's services in the past, and now with the hardwood floor. I like the overall appearance of the floor and it has met my expectations.

I purchased carpeting from Empire Today. Other places were cheaper but Empire had the whole package included and it was almost about the same as Home Depot. I like the idea that when Empire came out, the guy had a lot of samples of carpet with him and we were able to look at it right there. It was very convenient and easier than having to go out and look and then bring pieces home. He was very good, thorough, and he measured. He also gave us a discount. We carpeted the whole house and have a really good padding. The only thing that we had to get used to is the carpet color because even though we picked it out, it is lighter than we expected but now that we've had it for a while, it looks good.

Made an appointment to have someone come to our home to quote laminate flooring installation for last Thursday evening through the website. Received confirmation afterwards. My wife was told by a coworker the next day that she had a friend who also set up an appointment with Empire for carpet but was rescheduled several times and she finally gave up, which was a bit concerning but we hoped it was just a one time problem. The day of the appointment I received a call from the representative stating he had some scheduling issues and asked if he could come by earlier if he could arrange it. I told him it would be ok. He called later that afternoon and said he could not make it at all and could we reschedule for Monday (yesterday) evening and I again said ok. Today is Tuesday and we still have not heard ANYTHING from Empire. At this point, we no longer want to. Stay away people!

I had a great experience, and am very pleased with Empire Today. Their team, along with Frances, the lady in charge, came here and they were very professional. They were able to tolerate my two grandchildren who get on everybody's nerves. So, I have nothing but the highest praise.

We got Empire Today to install our carpet, and they were alert in getting things together for us. The carpet color is great.

I chose Empire Today right away, and they did a two-bedroom carpeting. I’m very satisfied and happy with them.

A friend recommended Empire Today and we got them to install our carpet. I like the color and it seems to be pretty good quality.

I liked everything about Empire Today. I would use them again since I've already been there and know how it works. From the beginning, I didn't quite understand it. That's because the people that came to install the flooring wanted us to write them a check for the amount of the work, but I never paid anybody for the amount of the work before. If I hadn't been told about that before the stuff arrived, I would've been aware of what was going on. I was not aware of the way the sale thing worked and that's the only thing I didn't like.

Empire had put carpeting down in one of my bedrooms before. I liked the convenience of them bringing the samples to my home so I had them install vinyl flooring in the kitchen. I like how easy it is to clean the floor. It was a very good experience and they have met my expectations.

It was great purchasing from Empire Today. The installers were phenomenal and I wish they can all get a raise.

My momma, who is very picky, used Empire before in Maryland and she was very happy with them. So I had them install my carpeting. The color and the quality for the price were very good. We ran into some problems with the asbestos and rescheduling the installation was a problem but it ended up being fine. The carpet has met my expectations.

I liked the way Empire replaced my living room floor with the wooden floor. They did it within a limited time and it turned out to be very nice. It was great!

A reason why I chose Empire Today is because my girl friend had her kitchen and dining room floor done with them. I had my kitchen floor done and I'm satisfied. I had a little problem with the swinging door, which wouldn't swing anymore, but other than that I didn't have any problems. I would recommend them to someone.

Empire Today laid a carpet in our two bedrooms a long time ago, and it is nice. We like the colors and the feel of it when we walk over.

Empire Today’s cost and quality is slightly favorable compared to the other brands I considered. One overriding factor that made me choose them was the salesperson that we talked to. It was the same one that we had called a year ago, but we had decided not to do the carpet at that time, and we called the salesperson back. I have purchased a carpet from them back in 2002 for our home in Illinois, Chicago, and so I was already familiar with them before moving to the Cleveland area. In both instances, his customer service was really good. His knowledge of the product was excellent. He really made us feel comfortable with Empire.

Can't get a call back until I said I was going to the TV station and Brian ** called and seemed interested. We shall see Monday the 12th of Jan. All I wanted was a mgr. of sales and after two weeks I was told she left. What a crock. Now their holding the trim hostage. Heather the salesperson ordered white for a med honey vinyl and when asked what other color she developed hearing problems so white came. Now they want me to call them, for what so I can get another runaround?

I had Empire Today install the carpet and laminate, and I really like its quality. They had a good price, and have met my expectations.

It was the overall customer experience and ease of being able to get the job taken care of that made me chose Empire Today. Cost was a little higher but their quality was much higher than the other brands I considered. I had wood laminate flooring and some carpets installed. I would recommend Empire Today.

Empire provided lower prices, as well as the best quality compared to other flooring companies. They installed our laminated floor, and the whole work turned out really nice. Excellent!

Empire was excellent and the saleswoman was good. Also, when I spoke to a carpet salesperson that worked for a different company and I asked them whether or not I had a good deal for what I got, they said I did. So, Empire kicks butt.

I had new flooring installed back in May. Empire has been back three times so far. Still not right, I'm concerned when warranty runs out.

We had our carpet installed by Empire Today. I chose them because of how quickly they could do it and their price. I like their warranty too.

Empire Today had a good price. They installed a Scotchgard carpeting and it was a positive experience all the way around.

We shopped around a little bit before we chose Empire Today based on two things. A friend of mine is one of their sales reps so he was able to come over right away and give us the presentation. They also promised a next day install because originally we were going to install everything ourselves. However, there was a hiccup. We were promised a 24-hour install but it ended up being four days later. This was all for my dad and the older generation is a little more rigid in their ways. He was willing to go with the higher cost because there was a 24 to 48-hour install promise and when that didn’t happen, my dad cancelled the order.

Empire was good. They have installed our carpet and laminate at home, and so far, they have met my expectations.

Empire Today did hardwood flooring, carpeting, and tile throughout the house. Compared to other brands, the cost was a bit more but we like the fact that they were really quick and a reputable company. The sales guy that came and worked with us was a decent person and gave a lot of good assurances. He gave us a wide range of product choices. We even went with the window treatments. We're getting the Roman shades as well throughout the whole house. It was about $1800 more expensive than the next guy, but it's worth paying for to have really good quality with a good guarantee. I was happy with the product.

We had Empire Today install carpeting in our home's family room. We chose them over the other companies because they were quick and easy. The flooring has definitely met our expectations.

I sat down with Empire Today's salesman, Sean and decided to go with their 50/50/50 deal for installation of laminate floors in my master bedroom and office. After researching several other local companies, I believe this 50/50/50 deal is a scam. My fault for not searching prior to going with this awful company. They were still more expensive than other quotes. With that said, the company arrived on a cold January 2016 day. Two of the three Mexican workers did not speak English. Therefore, it made it difficult to communicate at the onset. They kept leaving my front door open after asking them to close the door multiple times. In addition, the electric saw was just outside the front door and was extremely loud.

The people from Empire were on time, didn't take too long to finish the installation and did a good job. Everything was great, and I would gladly recommend them.

Empire Today installed our carpet a couple of months ago and it was very good. Everything was perfect for me.

I will start off by saying that this is the first review I have ever written but felt obligated to warn anyone who was thinking of using this company. I had a salesman come to my house to give me a free home estimate. I will say that the salesman was extremely nice and accommodating. I showed him a piece of wood that I liked from Lowe's and he found the closest match he could find. When it came to pricing I was shocked when I was given the estimate of $2,600 with a 50% discount to put LAMINATE in my 291 Sq ft room. The salesman called his manager and I asked for the exact price of the item I was buying. He informed me that it is company policy not to tell the customer the price of the product because their price includes installation and warranty.

Empire Today installed hardwood floors and I like it. Their product is good. I purchased the hand-scraped hardwood and I like the elements of the wood, the scraping, coloring, and the texture.

My friend had carpet installed for their whole stairs and upstairs by Empire Today. I was with her through the whole process and the installers did a hell of a job. They were very professional, and got the job done quickly. My friend is very happy with the results.

I bought a carpet from Empire and the service was excellent. I liked that they can do the installation the next day after I purchased the carpet. The carpet is fine and what I expected.

After posting my review on this site, I received a phone call from a representative at Empire and they acted quickly to attempt to resolve the installation issue. I am uncertain if they saw the review and that has prompted the call or if they were being proactive in attempting to resolve the issue.

Sometimes when I step on a piece of wood, I can hear sounds from it like it might loose underneath. But I don't have anything negative about Empire. They were really nice and I like the work.

We checked around a little bit but Empire Today had a good offer and were able to do the job quickly. They installed hardwood flooring for a number of different rooms. The flooring is great and it looks good.

I had carpeting installed on two upstairs bedrooms by Empire Today. I have considered other brands prior to purchasing but Empire's overall value is magnificent. The salesperson and the speed at which they could put the carpeting in were the deciding factors that made me choose them. From phone call to installation, it's a very nice package to have to get it done as quickly as needed. The way the carpet was laid down was very nice and clean. There was a different carpeting that we were thinking of but looking at it overall, for the value and the package, we got a very good deal for what we purchased and our new flooring met our expectations to this date.

I had Empire Today install carpet in our entire condo 2 years ago. The installers that were sent to do the job were 2 very nice gentleman, but they didn't speak English. This was a problem as I had to show them several times how I wanted the stairs carpeted, and could not communicate properly the concerns I had. About 7 months ago the carpet started to bucket in just about every room. I was told that it would cost me out of pocket since it only had a one year warranty. I have never seen carpet do this before this quickly. It's embarrassing and I can't believe the carpet is a little over 2 years old. I'm pretty sure it's buckling because of poor installation and I'm going to have to go up the ladder on this one as I don't feel I should have to spend hundreds of dollars on top of the 3500 originally spent to have this fixed.

Empire Today was great, and I'd recommend them.

Issue has been resolved as of January 9th.

I like Empire Today's ad on TV. I called them to give me an estimate and I like their service including the way they talked to me. Then we had them install a laminate flooring. And the new flooring is pet-friendly. We had three dogs on it and there is not a scratch on the floor.

I had Empire Today install carpet. Compared to other brands, cost is about the same but the salesman discounted it quite a bit. My favorite feature is the color of the carpet as I wanted a darker color.

I'm completely satisfied with the floor done by Empire Today. I like the padding up under the floor, the color, the texture, the way they put the trimming around the wall down the hallway. It looks very rich, like it's been here the whole time. There was a scratch and wood putty needed to be put around the fireplace but they came and fixed it.

I have our carpet installed by Empire Today, and the experience was wonderful. I decided to choose them because it was half-price. The deal was very well worth it. I like the pet padding. It was a choice of two colors and I went with a little more expensive. It really worked well because the water doesn't soak into it.

Empire Today was very good and I was very pleased with them. The salesman was very nice and respectful. Also, the workers were wonderful and they did everything perfectly. They were the best.

I made an online appointment for a sales representative to come and show me hardwood and laminate to redo our home. My time was January 4 between one and three at 3:15. I called to see if everything was OK and first I got hung up on then I called back and it took a while and they found me in the records and said, "Oh" they didn't know what happened and they called the sales rep and left a message and nobody ever called or showed up so I called on January 5 to give them the benefit of the doubt and they said, "Oh, we don't know what happened but we could reschedule you and come out Thursday." I said I was a little concerned and wondered if this is how they did business having the customer wait then the rep not show.

We had a wonderful experience with Empire Today. We really like our sales representative, Ron. He and the guy who did the installation were great. We were very pleased and have already recommended them to a couple of people.

There was a sale on Empire Today so I grabbed it. I had them installed carpet and hardwood flooring in my home and I like both of the flooring. What they did met my expectations. Overall, I was satisfied with Empire Today.

Empire Today had put in carpets and wood floors for me previously, so I decided to stick with them when I needed to install another set of wood floors instead of going around to several different companies as I was pleased with what I got. I like the carpet but I love the wood floors.

New carpet installed in Spring 2013 and was said to come w/ 20 year warranty. Aside from the fiasco of the workers "patch-working" the carpet pieces together (8 pieces in my living room), the carpet is loose, keeps snagging and apparently they were short on padding since there is a dip just in front of the divider from carpet to hardwood. The way this carpet looks after nearly 3 years, there's no way it will last to 5 years much less 20 years. I'm sure the horrible installation plays a part but Empire Today sent a rep to my home who didn't see any probs so no resolution. Buyer beware!

It was very good purchasing from Empire Today. They did carpeting for me and it met my expectations. I would recommend them to other people.

I saw Empire Today's TV advertisement and I was happy with the pricing. I considered other brands that I saw in Lowe's and Home Depot but I wanted a place where they handle everything like installation. Thus I chose Empire to install laminate flooring. I like the color of the wood flooring, it met my expectations.

Empire Today had previously done some work in our last house and they did an excellent job. The service was good and the price was acceptable. It helped to make an easy decision for the installation of carpeting in this house. The flooring they installed had clean lines and it was installed professionally. It's a comfortable texture and the thickness is just right. It exceeded my expectations.

Our neighbor across the street had a carpet put in by Empire. They were pleased with the work ethics and the warranties, so we had them do our laminate flooring as well. They were here on time, worked, and got out when they said they would. However, I'm not happy with the fact that I don't know how to clean my floor. The only thing they said was to use Swiffer. My concern is I want the laminate flooring to hold up for 20 years as they say it would, despite having two dogs with nails. I don't want to ruin it. Other than that, I'd recommend Empire to others.

We looked at several different companies and they all needed three and four weeks to come out and measure. We went with Empire because they were there the next day and the cost and quality were comparable. There were also several benefits for the actual carpet we chose as far as pet odors. We had them install the carpet and it has met our expectations.

I had my laminated floor replaced by Empire last month. I looked at Home Depot and Lowe's but I'm not that familiar with brands. I didn't see the same brand Empire used at either one of those stores. I only had Lowe's and Home Depot's price per square foot but Empire's price was the combined product and installation cost. Empire had a good price and their warranty is pretty good so I decided to go with them. Our new flooring is excellent. They asked me if I was gonna do any linoleum in the kitchen. But I told them not at this time because I can't afford it. So I may do with Empire later on. I'd definitely tell somebody about it.

The installers were good as well as the price. Everything went according to plan. The flooring installed has exceedingly met my expectations and we're happy. Excellent experience with Empire Today.

I have little chips on my bedroom set when Empire Today did my floor. That is the only thing I found wrong and I can't find a pair of boots. I'm not accusing anybody. I could have put them somewhere else but I've been looking all over the house. I'm a little mix on my furniture but that's to be expected because they moved all the furniture out and do the floor. Other than that, the floor was good and the people were nice.

My front room is graying and my sofa is brown, so I had Empire Today install a dark brown rug to go with the sofa. They were good. I was satisfied with my experience and I'm going to call them back in May to do the dining room.

A friend of ours works at Empire Today. She stopped by our house and showed us some of their samples. This convinced us to have Empire install the carpet. We liked Empire’s product more than what we had seen at Ambassador. Our friend got an estimate and gave us an idea how much it would cost. And we liked that she was a lot more concise in her estimate on when Empire would be here, and she wasn’t a bit wishy-washy about it. Also, I like the fact that the crew that came out to install the carpet moved the furniture for me, which was a big help – and Ambassador doesn’t do that. The crew was fantastic and I couldn’t ask for anything better. Empire even sent a guy out to put our baseboards in, which was awesome. I love the quality of the carpeting and the padding. I’m enjoying the carpet and even my little doggies are loving it. I've been bragging about them and I will definitely use Empire again.

We had Empire Today install our living room, hallway, and bedroom floors and kitchen and bathroom tiles. They were very efficient and our new flooring was excellent. In fact, I've already recommended Empire Today to other friends of mine.

I have Empire carpeting before. I have a lot of carpet stains, so I had to get a new carpet. The sales rep at Empire Today was a young lady and she's very nice and pleasant. The new flooring was very good and it fits what I was expecting.

We called the guy from Empire Today and he came out. I was very happy with what he had so I decided to buy it. I love our new flooring from them. We had laminated wood down in the living room, the hallway, and the den. The guys that installed it did a very good job.

I needed a carpet and Empire Today had the right price. I would recommend them.

Last Monday your installers replaced all the carpet in the home we just purchased. I verified with both the sales rep who came to our home as well as the installers that we would be getting all new padding underneath as well. Everyone said yes. Today I noticed the walk in closets upstairs did not have the same feel as the rest of the house. IN AN ATTEMPT TO CUT CORNERS AND COST, THE INSTALLERS LEFT THE OLD PADDING I ALL THE CLOSETS. There is a noticeable difference in feel and we can smell the difference as the previous owners had dogs and cats! We are beyond upset because we feel they thought no one would ever notice! It's Sunday but I did call the 1-800 number to record my complaint. They said it may take up to 3 days to get a call back. Unacceptable.

We bought a hardwood floor, a carpet, and some tiles from Empire so I had three different contractors in here. There was no problem when we called the 1-800-EMPIRE. They sent somebody in two different days from my phone call, to come here and pressure me to just put the carpet and the hardwood floor in before Thanksgiving and Christmas. There was no problem with that. They were going above and beyond my needs to schedule it in their advantage to come in here and do the sales. Each contractor that came asked me for the survey after that, like how did they do their job. I'm familiar with that and I was happy with the tile and the carpet.

I had the floors done by Empire Today and I'm very pleased with how they turned out. The people that installed the carpet did a very good job. And so did the people that installed the laminate. I'm very pleased with the work and I would recommend them.

They were very late but they had a truck right down. It threw everybody behind for what they were doing and it was raining. It was just a bad day. Nevertheless, my overall experience with Empire Today has been good.

I was very impressed with the job from Empire Today. I didn't have a bit of trouble. I'd heard so much about them and at that time, I could afford what they were charging me to pay so it all worked out fine.

I'd recommend Empire Today. We had hardwood floors put down everywhere except the bathrooms. We also had tiles installed in front of the sink and in the utility room. The vendors that they used are all good fellas and they try to go the extra mile so I'm happy. It's part of their job, but they do it. They seem genuine and are very professional. Mack was good and patient. Another installer set a firm date to get the job done. The new flooring they installed met my expectations. It was a great experience.

Empire Today installed laminate flooring for me and it has met my expectations. The experience with them was good and I'm happy with it.

Empire gave us the floor that we wanted. They put tiles in our bathroom floor and it looked very nice. The men were very polite too. I had a good experience overall.

I had Empire Today install carpet particularly because they came to me. I didn't have to go out to hunt for a carpet store to store. The carpet is very good. I like that the installers came out right away and did a good job and they were friendly, quick, and efficient.

I had my carpet installed by Empire Today, and it is good. I chose them because I needed it quick.

I bought 5000.00 dollar carpet. In less than a year the carpet has over 300 snags. The company refuse to replace it. What is my recourse?

I've looked at what friends had and my friends that had used Empire Today were really happy. I trust what my friends believe so I had Empire put laminate floors in my house. Their price and quality are excellent. The Empire team is great and I felt I could trust them as they are certainly putting or advertising their name out there. I love them, my salesperson and all the people that put it in.

Empire Today had quite a selection and my new Armstrong vinyl tile flooring has gone beyond my expectations. It's beautiful and I love it. The people who put it in were incredibly hard workers and were precise. But I felt sorry for them for they came in an old beat-up van and didn't seem to represent the company with any sort of dignity.

Everyone from Empire was great. I had them install laminate and the carpet in our bedroom and living room, and so far they've met my expectations. I purchased it and they came out and installed it fairly quick.

I was pleased with it and it was the first time I ever used them. The only thing what I didn't like was when the fellow that came to my house for measurements didn't give me a big collection of carpeting to choose from. But I knew what I wanted and I didn't go any further. I like my carpeting and the men that put it in were very fast. They were friendly, polite and cleaned up after themselves. They knew what they were doing and I would have them again. I was satisfied with my experience.

I saw a commercial of Empire and it looked all professional. I wanted it because I travel and spend a lot of money. I have to get on down right the first time and not be going back and forth. So, I had them install my hardwood floors. It's nice and I love it. They have met my expectations.

My overall experience with Empire has been very good. We've had a past experience with them and it was just as good. Everything we expected, they did and it was perfect.

We bought our first home and decided to replace the flooring. We went with Empire because of the great sale they are having, we regret ever calling them. The carpet was supposed to be installed after the wood laminate but there was a mix up and the carpet was installed first. The laminate was supposed to be completed on the 28th but there has been one thing after another like ordered wrong supplies and not enough supplies. We are still waiting for our floors to be completed. Can never get a hold of anyone for help and it really doesn't seem as though they care about customer satisfaction. I wanted to do so much more work to the home but will never use them again. Such bad practice. I will be spreading the world where ever I can about how bad of a company this is.

Empire Today came to the house with samples and I've had let them install carpeting. The carpeting met my expectations and I like the color and the way it looked.

I had laminate installed in our living room and kitchen, carpet in our three bedrooms, and tile in two bathrooms by Empire Today. I purchased from them because I could get everything from one place and the warranty was a lot better. Their cost and quality compared to the other brands I considered are outstanding. Moreover, their installation guys did a great job and covered all of our needs. I'd surely recommend them to a friend.

I visited multiple different stores before I decided on Empire Today. I went with them because of the price and the quality was better than the other places I looked at. I had them install a carpet for the bedrooms. It was done very well and the carpet is very soft.

The guy from Empire Today was very easy to talk to when I was telling him what it was that I wanted. He had various samples to display for me in my home. We had laminate flooring and LVP installed, and Empire Today gave me a very reasonable quote. The installation process was very smooth. However, we had to do an adjustment because there was one room they were not able to install so I'm still waiting on that adjustment to show on my account.

Our new flooring installed by Empire Today has greatly met my expectations. We had them install laminate and my favorite feature of it is the patented locking system since my old laminate previously had water damage that caused it to wear.

I had my wooden floors done by Empire and so far, it's been good. Their salesman was great, very knowledgeable and wasn't pressing for the sale. He gave out the information we inquired about. It took us a year before we finally did it, and he gave us time to figure it all out and decide what we wanted to do. We called him up and he made it happen in the same week.

We had carpet all through our house before and now that I had vinyl flooring installed by Empire, the flooring is much easier to maintain and we really like the ease of maintenance. The new flooring has met my expectations. With Empire Today, the quality is superior and I was pleased with the cost.

We had laminate flooring and rugs through Empire Today. We liked the representative and thought the price was reasonable.

I am a Chicago native and grew up singing the Empire jingle. When we decided to put hardwood floors in our house, I knew where to call. The salesman was nice and got us what we thought was a good price on hardwood flooring for our entire house. Where things went wrong was with the installation. They were unprofessional right from the start. We had been told that they would pull out the old shabby floors and install the new floors after. The installers tried to get us to just lay the new floor on top of the old floor. I called Empire and they confirmed our contracted price included ripping up the old floors.

I really like the look of our carpeting installed by Empire Today. It's nice and it made the place look like a whole new room. We liked our experience with their sales rep who came to our home with the sample to see how it looked by our furniture, the paint on the wall, and the light in our room, for us to get a better feel for it. We then decided to get them because of their pricing and their charge for ripping the old carpeting. They moved our furniture, but then they've put it back. The service was really good and we’re happy with it, so we’ve already recommended them to people.

Everything has been great with Empire all the way from the beginning to the end - from the polite people who called and set up the appointments to Frank, my salesman who was fantastic. Also, the installers that came every single time were perfect. Everything was done right. The only problem I have is that I got nothing left to do with my house now. Empire did my entire house -- anything from tile to carpeting. I even told Frank, "You guys should use my house as an advertisement."

I enjoyed purchasing from Empire Today. It was wonderful and everything was successful. They were prompt and did what they said they could do. The carpet they have installed has met my expectations so far.

I had Empire Today install a new floor in the kitchen and carpeting upstairs and downstairs. I was very happy with my carpeting, but I have been very disappointed with them mainly because it went almost a month before they finished my kitchen floor. When they did the kitchen floor, they covered the vents on my registers that’s why they didn’t work for a couple of days, but that finally cleared up and I'm sure that wasn’t their fault. Also, they didn’t have the bottom baseboard when they came to do the kitchen floor. I kept calling and they kept telling me they're going to send somebody and then nobody would come. I felt that they should have reimbursed me something for what I went through but I never heard anything back, so I'm very dissatisfied with them.

Purchasing from Empire Today was great. We had them put in carpeting in the living room and the bedroom. The product installed was a Mohawk since my niece had told me about it. The flooring is fine and I would recommend Empire Today.

I had Empire before and I had found them reliable. So when they laid my carpet, it was wonderful. Everything was fine except that they took off my bi-fold doors which they had to do for the carpet. But when they carried them out to the garage, they weren’t careful. They managed to lose most of the rollers on top and they should’ve known better. That gave us a lot of difficulty because the new rollers we got in the store were too big. I didn’t understand why because they ought to know that those bi-fold doors have rollers on top, slip it right off so they could’ve taken and put them in a bag and left it on the counter, and we will put them back on. That caused great confusion and as a result, I didn’t have any doors for about two or three weeks.

I've been with Empire for twenty years so I didn't even consider other brands. We had carpeting installed in 3 bedrooms, a staircase and a hallway in our home, and it's really great. It's just what we wanted.

I got Empire because they got better quality for the price. They installed the plank board at home and it was fine. However, they don't like to take out and put back down what they took up because they say it breaks. There weren't much personalization that went in with it but the new flooring has met our expectations.

I had carpet installed in 2007 and I was very happy with it. I recently went to remove the carpet and realized that the whole padding was stapled. All over my hard wood floors. The floors are going to need to be repaired. I called Empire and questioned that the installers were professional. They said they were but that they were subcontractors. I requested their license # and Empire said they didn't have that information. I have consulted 2 other professional carpet layers and both agreed that the floor was damaged. I would like someone from your company to come out and confirm that this is how you normally install carpet and that you stand behind it. Thank you!

I've had Empire before and recently I had them again to install carpet and laminate in two bedrooms and a hallway at home. The new flooring they did had met our expectations.

I used Empire before when I had my kitchen done. Recently, I also had them install laminate floors in my master bedroom and it's great, couldn't be better. It was a good experience and I would recommend them to a friend.

Empire installed the vinyl flooring in my bathroom and like it. I got them to do it because I have carpeting done from them in my home and I know they do best.

The installers were very efficient and they did a great job.

I’ve heard of Empire Today for years, and I heard of their 50/50 advertisement. At first, I was just going to have free estimate, but I liked their product and the price met my needs, so I went with them. I got carpet installed in my home and I just love it. It’s soft and the Empire team was great. I would recommend them.

I had a carpet put in from Empire Today. We went with them because it was a few days before Thanksgiving and we needed to get it done that week. Their salesman was completely professional and the installer knew exactly what he was doing. So we're as pleased as can be with the result and I like the way the carpet looks.

Empire Today installed carpet in my home. I chose them because it’s convenient and they offered me a reasonable price.

The other year we had some linoleum put in by Empire Today. We liked it so we went with them again for a rug installation. I like everything about Empire Today and I'd recommend them.

Empire Today installed carpet in my bedrooms, hallway and stairs going down. It was perfect and I'm very impressed with the installers. They worked really fast and were efficient. They were done within the allotted timeframe and left no mess. They went above and beyond our expectations because my husband has a bad back and they helped us move the big furniture. I'm planning on buying some more and I'm waiting until after the holidays to install the kitchen and the hall. I'm going to have a tile again in the kitchen, the entry foyer and the hardwood floors. I also wanted to have real hardwood floors in the living and dining rooms.

A lot of my friends have been buying from Empire Today and they told me it's a good company to work with, and I believed them. However, there are a few areas in the flooring that I'm having problems with and I want to find out what they can do about it.

The carpeting Empire installed in our bedroom and sitting room is fantastic! Their salesman was great and the installers were superb. They were above and beyond helpful because were older and they put the things that needed to be moved right back where they went.

We had two different types of carpets installed by Empire Today. We had indoor/outdoor carpet put in our porch and we had regular carpet put in our bedroom. I’m very happy with the quality of the carpet. We chose Empire Today before so we figured we would be happy with them again and we are. It's the ease of having them come to the house with the samples and the ease of being able to set up installation. I’d recommend them.

My nephew was getting carpet from Empire and he wanted to pay for my carpet so he picked Empire. The carpeting that was installed in my old house has met my expectations.

I had wood flooring installed and the work done was poor. I had paid for flooring to be glued down and have several places it is loose, and trim has separated from wall. I have tried several occasions to call and was told someone would return my call but never did. Now 6 months after installation, I finally receive a call and was left a message and number to return the call, and again here I am waiting for a return call and no one returns my message.

Empire Today has been very good and everything was excellent.

I bought laminate floor and carpet from Empire Today and they installed it in my home. I had the laminate in the kitchen and the carpet in the bedroom and living room. The installer said I should not get the floor wet, but the salesman said I could. I'm confused but I bought a wet mop anyway. The floor came out all right. They did a good job and I'd recommend them.

We had a really good experience with Empire Today. The guy who came out and sold us the carpet was fantastic. I sent him away at first but ended up calling him while he was a half hour away from us and he came right back. That was fantastic. The installers were terrific and polite and did everything in a really timely manner.

I got Empire Today’s carpets installed in my home. I had it done in the dining room, living room, and the bedrooms. I like Empire and what I see on the commercials, and I didn’t consider other brands because I knew they would be a good deal. I like the whole carpet—the color and the design are perfect.

Empire installed the vinyl flooring in my kitchen and living room. So far, the flooring met my expectations and I'm happy with it.

My experience in purchasing with Empire Today was excellent. I chose Empire because I had them before. This year, they installed the carpet at my home and it has met my expectations.

Empire Today installed my rug in a timely manner. They were there when they said they were gonna be there. It wasn't an easy job because of the stairs going down. They worked it perfectly and I was really happy with the job. I would definitely recommend them.

I had Empire install carpet on my living room, hallway and bedroom, and everybody loves it. I considered another brand besides Empire but I never got that far with them because Empire came out and their salesman did a really good job and I never heard from the other company for about a month until after I already had the carpet installed.

My experience with Empire was fantastic. We chose them for their price and because they said they could do the installation very quickly. We had engineered hardwood installed in our house and we absolutely love it. The people that came in and installed it were great. They were very courteous and they cleaned up after themselves which was extremely nice.

The salesman and installers were very nice and the installers did a wonderful job putting in my laminate floor. Recently bought a house and had Lowe's come out and measure but wanted someone to come to my house with samples and help me decide on what to do since I had hardwood in another room. And a friend recommended Empire. The sales rep told me laminate was very durable and as I am getting on in years, did not want to spend a lot of money and wanted something that looked nice and would hold up as I have a dog and grandchild. I went with the laminate but within one week the laminate started peeling up in one area and then spread to several other areas in the living area.

I called Empire for carpeting then I went to Home Depot and got a ballpark number and both prices were very competitive with one another. Empire could install earlier so I went with them. I had $8500 worth of carpeting laid in my house's lower level—in my dining room, my master bedroom, and the other bedrooms downstairs. We just bought our home and it was really worn so once we put that Berber, it’s beautiful carpeting and we’re very happy with it. So far, so good, I’ve had no problem with it. I had a good experience so I passed on Empire as a recommendation to my granddaughter. They were visiting over and we bragged Empire up so they called them.

My son referred Empire Today to me, so I chose them to do carpeting in my home. Overall, I recommend them. They were very good.

I had laminate flooring installed by Empire in my living room and hallway. They were highly rated compared to other brands. Their price, the color, design and the grain of the wood were good. Their installation of the new flooring came out wonderful.

Compared to other brands, Empire Today's cost was higher. However, its quality was higher as well. The laminate flooring and carpeting we had installed at home is at par with what was expected.

I have used Empire before so I went back to them. They installed vinyl flooring in my living room and hallways and I'm very dissatisfied. It didn't meet my expectations. It's ugly and very dull! It doesn't shine and has bubbles in it that look like a stain. When we first picked the materials, the salesman told us that we could mop it and put wax. Now, they're telling us that we can't do that. But it's still not working because we didn't put a whole lot of wax on the floor yet it's bubbling up and stained.

We called since 3 days, getting every day new appointment, never show up guy, so it's bad company. Don't go with this, find other.

Everything's good with Empire Today. They said they had the best price so we purchased carpets from them. They installed it in the bedroom and everything was fine.

We had hardwood flooring installed in our living and family room. So far, everybody was impressed with it right now. I’m going to recommend Empire to my friends. They're good!

I had a carpet installed in our bedroom. I didn't consider other brands because the carpet needed to be installed really fast and Empire Today did it the next day.

Compared to other brands, Empire's price was a lot better and they could do the job quickly, so we decided to have them install our flooring. We had hardwood floors and carpet in our living room, dining room, bedrooms and hallway. It has met our expectations so far.

Taj was great. The contractors that came in for laminate flooring did ok but were suppose to come back to finish cleaning and never did. Still have things that need to be tightened down. Glue still needs to be removed on the floor as well. Carpet guys did awesome! No final walk thru has been done and no one has contacted us either.

I had a fine carpet installed by Empire Today in my family room. I've used them before, and expectations have been met so far. I recommend them.

Empire has been great. I had Cherry Hardwood Floor installed by them in our home in Aurora. My wife likes it and that's all that matters.

We had wall-to-wall carpeting installed by Empire at our home. Prior to that, they did a great job with two other rooms a year ago. They set it up, we had a good experience and we decided to go with them again. This time, though, I wish they put a different strip going in from the room to the main room. But it's okay because the entire experience was pleasant and the carpeting has met our expectations.

Empire's rep was the nicest man and was thorough. He explained everything the way I wanted to do so I took the opportunity. I didn't plan to do it at that time but I went ahead. They installed linoleum in my bathroom, laminate in the dining and living room and carpet in the bedroom. I was very happy with my experience with them.

Everything was wonderful. People were really nice and the work was really good so no complaints. I recommend Empire Today.

We looked around for other brands, but Empire Today's quality and the job they've done was way better. The cost was a little bit more but it was worth it, plus you get it the next day. We chose their premium carpets and pads and had them installed through the whole first floor. We love our new flooring.

My entire experience with Empire Today has been the worst experience that I can imagine. My original carpet installation appointment with Empire was overlooked by the company. The sale rep. failed to notify me that my order would not processed for install according to the time decided upon and listed on my contract. I missed more than a half of days of work during the original install date and had to rearrangement my home four times by the end of the process while missing more time off from work. The company was slow and lethargic at remedying the situation in the most minimal way. I only continued service because financing had been approved and I am careful regarding multiple hits on my credit. DO NOT USE EMPIRE TODAY!!!

I had the engineered flooring installed by Empire Today in the kitchen. I like their sales representative and so far, the new flooring has met our expectations.

I like the carpet I bought from Empire Today. We had it installed in our living room and hall and expectations are met. Empire Today has been good.

We had carpet installed in our two bedrooms and everything went great.

The carpet I bought from Empire Today is thicker than other brands I considered. This is the second time I've used Empire Today and I recommend them, they've been very good.

I got Empire to install laminate flooring in my home. Compared to others, their cost was half of what the other person that I got an estimate from so I decided to go with them. So far, they have met my expectations.

Empire Today installed laminate flooring in our family room and kitchen. I feel it's easy to clean and very durable. I'm happy with it.

Empire Today delivered a good and quality work. They were very professional and quick. The only thing is that they left some blue residue, but everything else is fine.

Anyone that is interested in buying from Empire Today, make sure to do the following: Get multiple quotes and compare square footage. Empire Today calculated 10-14% more square footage than anyone else. This is 1 way they increase the price. Submit other quotes to Empire to try to get the price down. Empire first quoted us $11,270 and then later counter offered $8,500; that's about 75% of their original price. If they could do it for $8,500 why were they trying to charge more originally? But we ended up going with someone else who had better product and was cheaper!

My experience with Empire Today was good and I’d recommend them.