Empire Today Reviews

Ordered carpet for my downstairs rooms.. Told them it would take at least 6 to 8 weeks to get it ready for carpet. I had to move everything out of both rooms, prime all the walls two coats and paint two coats and put trim in! They called every two weeks and told us "We got you scheduled for this Tuesday." I told them it will be ready in about 6 weeks and so on! I got ready, had wife call and schedule for them to come out, they told us Thursday, this is on Monday.

In 2009 I had Empire Today put flooring in my townhouse on a Saturday because I closed on that Friday. (After so many calls to the salesman who would not return my many calls to hold off because my closing date was pushed back was reason I tried hard to reach him). Against better judgment, I allowed them to go ahead with installing the floor, but they had no generator so I had to borrow electricity from my not yet properly met neighbors (I had not met until then). It wasn't until the next day, when it was daylight, that I got a better look at the floor and saw that it wasn't as nice as I thought. It had many gaps on the floor putty into. I called the company to tell them, but they were slow in returning my calls.

Order carpet from a salesman on July 18, 2015. Paperwork showed install date of July 25th, 2015. The install was to be on July 24th per salesman but he wrote wrong date. I waited all day and no one showed. Called salesman his boss and the 800 hundred number. All we got was the run around. Finally did get somewhere when we found out the order was never turned in. The sales boss did not return a single call to us. Empire is too big for their own good. Sloppy customer service.

I had a great experience!!! The salesman was knowledgeable and I had the best installers. They were fast, but extremely detailed. My floor is beautiful and got great aftercare directions.

Install was to be on Monday but was cancel and reset for Wed. 07/15/15, on Wed. the installer show up but with not enough tile to finish the job. To date 07/22/15, job still not done, missing tile and a major mess up on the floor pattern. My driveway is discolor from the installer making a mess when mixing. I have lost 5 days of wages because of the above and more days await to be lost due to this matter. EMPIRE REFUSED TO FIX THE MESS or pay my wife and I for lost time of wages or fix the title issue. I think I must hire a lawyer now.

Empire is quick to sell you carpet, then they show up to install the stuff and only bring half of what I ordered! They had a week to get what I ordered, then two Mexicans who can hardly speak English show up and gave me some half ** excuse why only part of my carpet was here! So now I'm gonna lose another day of work waiting on carpet that Empire should have had on the installation date like we agreed on. If they didn't have the carpet, I should have been notified beforehand! I got suckered in like a lot of people with their fancy TV commercials. No one I know will make the same mistake I did. I'll make sure of it!

Please give Empire a second chance should you be discouraged by the sales staff or customer service reps. We did and are thrilled with our choice. A customer service rep almost derailed the installation. I was fortunate to be contacted by Danielle (a manager) and she rectified the order, saw that the installation was on time. The installers were UNBELIEVABLE! Beautifully installed and the result is stunning. Thank you, Empire.

The man that came acted as if we were Dirt under his feet. We lived at the time in a Manufactured Home in a Park. The cost was prohibited. We asked about payment plan and He just said "This isn't a house and we can't put in laminate floors." He was just rude! We have since moved, and didn't even give Empire a thought to do our floors. Wish I remembered his name.

Called Empire to have tile installed in my kitchen. Lady came out. Showed us some samples. We picked out what we wanted. Made an appointment to have it installed. When a man showed up with the installers he showed them what they had to do he left. They started to remove the old flooring. I started to talk to them. To my surprise they could not speak any English at all none. After two days they left. Said something, no idea what said. I thought was saying they would be back tomorrow. So the next day no one showed up. I called Empire. They said they were done. I started to put everything back. You could not slide the table or chairs across the floor. The tile uneven. It had high and low areas. I called Empire to complain no answer. The men laying the tile must have been day labors because they did not how to lay tile.

July of 2014, we called Empire Today. The pushy sales lady came to my house the same day. She did not leave until we signed the contract with her. The next day, I called the company and wanted to cancel because their price was very expensive, and they would not cancel. They gave me a couple of hundred dollars off the carpet and tile installation. We did not have a major problem with the tile people, but we started replacing the carpet August of 2014.

I work full time and not available at home between 8am-6:30pm. I made a Saturday appt with Empire Today to carpet my bedroom. So Saturday came and no Empire Today. They apologized and rescheduled for the following Saturday. That Saturday came and I called them when they didn't show up. They said that the guy was running late and would be there; he never showed up. The following Saturday called and said the guy was stuck in Long Island Traffic and couldn't make it. By now I've wasted 3 Saturdays and was so mad.

Called to cancel and spoke to rep 1 hour after signing contract with in-home salesman. Was told someone would call back early next day. By 2 pm no one had called and was nervous since it was a Friday and installation was set for Monday. Called 800 number. Was on hold for over 15 mins. When I was finally able to talk to a rep, they then attempted to drop the price by $300 (why couldn't the sales rep do that?). I said no, no, no to several attempts to make a deal and requested the entire order be cancelled, period. Rep in rude manner stated the order was cancelled. When I asked for a confirmation number and/or written confirmation be sent, the rep stated no to both. I asked why this couldn't be provided, the rep said, "We don't do that"?? Then asked if there was an e-mail address I could send written cancellation notice to, rep again stated, "No."

I had carpet installed in 3 bedrooms, 2 staircases and a hall. The carpet was bad quality and the installation was awful. I had to make several calls and had them come out several times. They hot glue gunned, nailed and stretched it till it was a total mess. They finally replaced all of the carpet! I still have terrible quality carpet and bad installation. I need to call again but dread it. My carpet is only 6 months old but it looks like it is 6 years old. I am a widow and live alone. My college children come home on holidays and summer. I can't imagine if my children were little and home everyday. Please consider another company. I would shop local if I ever replace. I think a local store owner would be better skilled and take pride in their work.

We had issues with this company from the start. The very nice young gal took measurements. We chose what we wanted, the whole house with laminate, the kitchen and bathrooms with composite tile (they told us this was the toughest tile we could get. IT'S NOT). Then carpeting in the bedrooms. From the get go, they came unprepared. My husband and I both had to take over 10 days off from work, combined. Then came the issue of tile. They said that what they had was all laminate. I pitched a fit, and they had to back down. They wanted to charge more and I said "absolutely not, see OUR contract."

Contacted today about my experience, workers showed up around 4:30 Saturday afternoon and finished the installation... Installers were great, wanted to make sure I was pleased, cleaned up, and place furniture back exactly where it went. Cleaned up outside where saw was used. Very happy with how it turned out and the product I picked. Apology from management was accepted. Would use them again for other rooms. I really appreciate that they wanted to make sure I was happy and concerned about how things were done. Thank you.

Was promised an installation of carpeting and received a phone call the morning of install to let me know my carpet is on its way to Pittsburgh. Due to the fact that the next available day for install is four days from the date promised and I have furniture scattered throughout the house I cancelled my order. The company did nothing to accommodate me for their mistake! Never using empire again!

Absolute worst service. Ordered a hardwood floor installation, even though the price was higher than normal market price. Thought BIG Name company will do better quality service and products. Their products look good in small piece Sample brought to home, but actual product was much cheaper quality. Even though I didn't like the product, I gave them go ahead sign to start installation. Out of three rooms to be installed, they took carpet off on one room floor and wanted $400 more to SECURE the floor. I asked them "what you mean Secure", they said they wanted to put few screws so the sub floor will be strong. And I talked to customer service and they acted like I have no choice other than paying it and they offered $50 off. I had to agree and I left for work, after couple hours I got a call from the installer that they wanted me to come home to see something.

My dad wanted to get new hardwoods and carpets put in our house and he got someone out there, picked out what he wanted, got the quote, and then he found something he liked better. Then he canceled and they charged him for canceling! He was angry enough to call his credit card company and complain. I'm glad that he did that because those floors that he picked out were crappy looking and cheap looking. NEVER GET SERVICE OR GET IT AND CANCEL IT!!

A few years ago I had carpet replaced in my living/dining room area. They were prompt and replaced the carpet. After a few months the carpet showed waves and I believe it's due to the padding not put down correctly and the carpet was not fully stretched. My neighbor had a bad experience with them when they installed laminate flooring. Great promos but lousy work!!

I scheduled an in home visit and received a confirmation email saying someone will be coming to our home for the free in home consultation. The day rolls by and nobody shows up! So I call and ask whats going assuming they're just running behind. The call center lady says there are no representatives available to come to our home that day! I told her I received a confirmation and also asked why they didn't inform me in advance there were no reps available since I have to stay home from work so they could come by! The call center lady just gave me an attitude and said nobody was available so we rescheduled another in home visit.

I had my full condo carpeted 3 years ago, and the carpet I chose was installed but was extremely defective... pulled loops everywhere. The company did come out and had me choose another carpet. They pulled up the defective carpet and installed my second choice. During this three years I have been unable to have the carpet professionally cleaned because the berber loops are too lightly attached, the seams are very bad, and the carpet has stretched out in some areas so that I am now tripping on it. The carpet cleaning companies will not accept responsibility for the outcome of the cleaning. I have called several times and have received no help from Empire. I am going to have to re-floor my entire place, as the carpet they installed is so bad. I do not understand why this company is still in business. BEWARE BUYERS!!!

Sales come to my property and gave me the whole pitch and promised they could not be beat by any box store. I proceeded to get several other quotes for 8 other companies. All of them were lower. I then got a phone call a few days later from Empire. The gentleman on the phone tried to sell me and I explained what I got for quotes. He proceeded to let me know they didn't have my quote in the system and he would call the sales rep. He couldn't get a hold of him so his solution was to send out a salesperson again. I explained again that I didn't want to meet a salesperson until they could beat the quotes I already had. He then tried to match the other companies' quotes but was only able to do that by reducing the quality of their product to their lowest level products. I told him I was not going to sacrifice quality just to get the same pricing from them. Then keep demanding I meet a sales rep. I ended the call.

Once they get their money, they stop providing any service. Our carpet installer showed up and started the job, but did not finish. Empire processed the cc charge and the installer never came back to finish the work. They have now stopped returning our calls. Major lesson learned for me. Don't give these people your credit card number until they have completed all work to your satisfaction. I am dealing with a credit card charge back now.

Empire called me today and apologized for bad customer service. They did come at noon and fixed my grout, it was frustrating I had to wait two times on them but nice to get a follow up call and apology.

I met with an associate to choose and order carpet. On the day of the install, they called me and said that their truck broke down and could I come down with a truck and pick up the materials for install. I found a truck and called him back. I was ready to roll since I had already moved everything out of the family room. He then said, "Oh, we can't do that because of the liability." And come to find out, the carpet they were bringing was the much cheaper kind than I had paid for. STAY AWAY from this company.

I had carpets and hardwood flooring installed in my home. I was promised that when I removed my wood stove they would come and complete job. They even order me extra flooring to complete this. I was unsure of doing this but I believed what they said and agreed to the job. It is now time to complete the job because the stove is removed. Empire has pretty much told me "too bad." I have been waiting 2 months for help. I have nothing but the run around. Empire has told me it's going to cost me $4000.00 to $5500.00 to do the hardwood flooring again. They also said we should have never been promised such a thing because you have to rip up half the floor. My home is presently a mess with a hole in middle of living and dining room. I feel I have been terribly mislead and taken advantage of. I had faith in this company I spent $12000.00 and I am left with a disaster. I get no more emails back and no more phone calls from company.

So I had a few friends say they were happy with Empire...Clearly they don't know what a good company looks and acts like. First of all Empire doesn't do anything... They are just a name that everyone knows. The Floor Doctors of Langhorne did the work and they are subcontracted by Empire. They were ok, but I think one of the young punks pissed in my sink after they removed the toilet. Their work was ok, but it took 2 days because there was a bow in the floor causing an air cushion in the floor and they had to figure out how to make it right.

Worst company ever felt with. Unreliable and untruthful. Installer was rude and ended up walking out after a flea was found in one room. "You will need a certificate before I do any work here." Hey, this is Florida and it's summer. I have 2 dogs but one flea (dead btw) hardly makes for an infestation. I only hope the return of my money is as easy as their walking out the door. Do yourself a favor and avoid this company at all costs.

This is the worst company I have ever experienced in my life. I scheduled a free estimate for June 6. The customer service department called me June 5 and informed me they could not come June 6. Great! I rescheduled for June 13. They never showed up and the customer service manager gave me a $200.00 discount plus a discount on the special they were having. No problem, she informed me that they will come June 20 and I would be the first appointment from 9-11. Empire Today called at 11:22 am stated the driver was running late. 12:15 he still never showed up, I called at 12:30 again the driver was on the way. 1:15 he still wasn't there. I would never recommend this company to wax my floor let alone replace it.

Called at 7:20 am to say the installation scheduled that day could not be made. They threw the sales person under the bus and blamed him. Told they would be here the next day between 8 & 9 am -- arrived at 10 am. They keep reducing their prices if you are at all resistant. Much poorer quality than what is available at Home Depot. I'll never use them again!

Short and Simple: Every negative comment on here I believe as I have also experienced it. No one calls you back. EVER! Very frustrating. Poor quality hardwood floor product that I paid 12,000 UPFRONT - cracks, splits, sinks, bowed. EMPIRE SHOULD NOT sell these sub standard products. Most likely will go to court. DO NOT USE.

So after finally making a decision putting wood floor and carpet on stairs because Empire has a liability issue doing laminate on stairs I talk my wife in accepting. Never was I told they did not do stairs - did not, no until sales rep showed up so I get a price set appointment. After that installer is looking for any reasons to not do job telling me I need to put cement on my whole second floor. In my wood underneath is of by half an inch in two spots in one room only 4 inches apart and that would void any warranty if any laminate is done but I can do it if I spend ** amount of dollars more but if I do carpet floor is fine. There's no condo or townhouse for that matter is going to be even or straight for that matter.

In February I had some flooring done hardwood flooring. In March my daughter got a big splinter in her foot. They were unprofessional. They came out to my house 5 times. In June my older adult fun son receive another splinter in his foot. They sent out an inspector. The inspector's conclusion results were that because the temperature in my house was too hot that's why dispensers and the flooring is coming apart. I don't understand because February the installation started. In March my daughter got a splinter. It was very cold in June. The day he came it was very hot. Scientifically that's a bunch of crap

I had been a client of Empire Today back in 2008; had flooring put in every room of my home except for the bathrooms. When I called for someone to come in to give us an estimate, they couldn't get to my house fast enough. The Empire rep. came the very next day. Now, present day 2015, I needed to replace the floors in one of my living rooms. Called their customer service department in the beginning of May and they referred me to a specialist that would get back to me to further discuss my dilemma. She left a message on my voicemail at home a few days later.

I was in need of carpet for a rent house and contacted Empire because I heard that they could do a quick installation. The 50% off sale was a joke. The quote was almost double an estimate from another company that was too booked to do my installation in time for the new tenants. After calling a manager, the price went down substantially but was still $200 more than the other company. Since time was an issue, I went ahead with the order. Installation was scheduled for 2 days later. At the appointed time, no one showed up! After waiting and calling I was told that they did not have enough crews that day and could not do the installation! They didn't even give me the courtesy of a call or an apology. I did get a refund but I will never use this company again. Your local flooring companies are a much better source and they will reward your business with good service... something Empire knows nothing about!

It took nearly a month and 3 visits by 3 different installers but FINALLY Empire has fixed it's faulty install. I ended up having to speak with the district manager of Dallas. Communications were still awful between what was needed and what was told to the installers.

Contacted Empire to provide an estimate for carpet removal and tile installation. Made an appointment over a week ago. During the week I received e-mails reminding me of my appointment only for me to get a phone call 7 mins. prior to my appointment at 8:53 AM that there were not enough reps and they had to cancel my appointment. Wouldn't one know that yesterday? When I called customer service, the young lady was rude and I had to get a supervisor because her "tone" was inappropriate. I am not "tone" deaf..... Two strikes in 10 mins...... I will not follow-up to reschedule.... I, as the customer or my time are not important to this company. First time shame on you, second time shame on me...... There will not be a second time!

Had carpet installed two years ago now looks 10 years old. I paid for high-grade carpet and got crap. I can now see the tack strip and the carpet fibers. Empire refuses to repair or replace the carpet. The lying salesman said the carpet was durable and would not crush. That was a total lie!! Customer service was awful. The manager ** called me a liar to add insult to injury. Empire is a terrible place to do business with. The product sucks and so does the installation and customer service.

We just bought our first house and we wanted to get carpet throughout as well as laminate flooring at the entry way. I was hesitant about using empire, but I figured they are such a big company and always see their advertisement that it was worth a shot, because we needed the job done quickly. The salesmen was nice and came out right away. When we were discussing the carpets we want, we knew EXACTLY what we wanted. We are coming from a house with wood floors. I wanted SOFT carpets. I was willing to pay extra for the best. So in the new house that we bought, ONE room DID have an awesome carpet. When you walked in, you just wanted to lay on that floor. It was extremely soft.

They start but don't finish, and you have to keep calling them. They were going to finish Friday 6/5/15, not done. Supposed to be here Saturday morning, no show. I called and was told noon. They stayed until 9:15 pm, not done. Everyone was tired including me. So they tell me "mañana". Really? No one called and no one showed up. Monday, no phone call, no one showed up. I called and was told noon. Noon came and went, now it is 2 pm. Called again and was told 3 or 4; 4 pm no one here. Called again, no answer - answering machine and no one called back. Called service and it was not the girl's fault but at this point I was livid. Not only that, the guys did not speak English so they could not understand me and I could not understand them.

Called to have hardwood floors put in. Salesman came. We picked out the floor and scheduled the date. Installers arrive and refused to put the hardwood down, saying my floor was asbestos. I argued with them and made them call manager. He requested picture and agreed with me, but installers left. By the way, only one could speak broken English. They tell me they can do engineered hardwood but it will cost almost $1,000 more. I told them, "I will not pay anymore. You need to educate and train your workers." They agreed to do for same price.

There is NO guarantee unless you consider having to pay $150 for labor and buy the material if you don't have any left over from previous job. In just a couple of places we had some water damage on wood laminate floor. Wanted them to come replace those sections because we had the leftovers of flooring. If we paid for labor and any extra flooring, that would be next. We waited a year and kept calling back -- same story. What kind of lifetime guarantee is that???

I ordered my carpet and tile from their sales representative. I had no idea that they don't have their own employees and that they use fly by night contractors to do their work. The installers left huge gaps between the tiles which needed to be filled with large amounts of grout to fill the holes in the bathroom. They left so much gap on the edge that I had to go out to Home Depot to buy wire molding to cover the gap. Regardless of how many complaints I made the salesman was no longer with the company, the installer is no longer with the company, and Empire carpet and tile didn't want to hear anything. I do make sure that everyone who comes in my house knows that the crappy job was done by them.

Our carpet was installed on 12-15-14. From the very beginning I knew they had installed poor quality carpet. I made calls to them over and over again. They didn't respond until the salesman said he would bring the sample back out. He didn't show and finally he mailed the board of samples. It was not the same carpet. Now we have matting and crushing of the carpet only where we walk. They did come out and took pictures and 2 days later they called and said the damage was done by our vacuum cleaner. We only have a plain household vacuum and it had done no damage to our 19 yr. old carpet. Now they want us to spend more money for more carpet. What happened to the warranty on this carpet? Why won't they do anything except cover their butts by lying? Do Not Do Business with this company! They are really bad news.

I had Empire come to my condo to give me an estimate for carpeting. The salesman was very nice. He told me he would come to my house the day of the installation to help me to break down my bed. The next few weeks were spent cleaning out unwanted/unneeded items in my condo. I had a friend help me move a lot of items into the kitchen and out into the hallway. The day the installers came the salesman did not show up. The installers looked around my condo and kept taking measurements (which I thought the salesperson had done).

I got a good deal but actually think I earned it. The salesman came to my home completely unprepared and in an ugly rush. He measured the floors I wanted flooring on and gave me a price. Oh but what AM I buying for thousands of dollars? Any chance I could see it before I commit? Sure lady, I got samples in my car! So off to the parking lot we go, to stand there and gaze upon the goods. But I got a deal! Why you ask? Well, because I resemble his deceased 78 year old mother!!! Well, I'm sorry, but I hope not. I'm nowhere near 78, nor am I anywhere near being deceased... I took the deal anyway.

I have never dealt with a company like this in my life. These people are very unprofessional. I was supposed to have flooring installed 6/4/2015. But to my surprise got told they would not put flooring down in the one of the rooms because of the Foundation. The sell person told us that the floor was fine. To go ahead and pull the flooring up. So we did. Just to get told the installer would not put new flooring down. So now we have nothing on our floor.

Empire Today did contact me on Thursday, June 4, 2015 and sent an installer out on Friday, June 5, 2015 to finish the installation on my stairs. I am satisfied with the finished work.

I highly do not recommend Empire Flooring!!! I had a rep come by and he showed me some flooring. The price was kind of costly but I needed something to replace my carpet. I had my kitchen and front room done. The rep said the flooring I chose was only available through the Empire company. Also that the flooring was water resistant. Contractors showed up to install the flooring. They never removed my floor trim. All they did was place a smaller trim over the existing one. When they got to the front door the flooring was too high for the door to close. So they took the door and cut the bottom. So now I had a 1/2 inch gap under the door because they cut the door too short and crooked. As I went to talk to the contractor I heard them talking and looking at a receipt from Home Depot. Apparently the flooring was also sold at Home Depot.

Years ago, I had empire come out to replace a bedroom carpet. I figured it would be easy because they would do it the next day and I like to get things done quickly. I checked them out first (BBB, etc.) and saw no red flags. No, the half price didn't apply to the mid-grade carpeting I wanted, but the job really didn't cost much. They were in and out, clean, and I was very pleased with the work and the American-made carpet with a 10 year guarantee (been there for way more than 10 years, I didn't even follow the frequent vacuuming or yearly shampooing suggestions, and it is still okay). When it did buckle a bit, I asked them to come out and fix it, which they did, no problem, and it's been fine ever since (like I said, years). The one thing was that they didn't have much selection, but as I just wanted a basic neutral carpet, no problem there.

A sales representative met with my husband and I on Saturday, May 23. Nice gentlemen. He came in, measured two rooms and a hallway for new laminate flooring we picked from samples which one we wanted and set an install date for Saturday, May 30th. We were given a price of $1800.00 for the job. We were contacted by Empire on Tuesday, May 26th for confirmation of job, for which I called to confirm with customer rep. We were notified again by e-mail on Friday to explain that we would get a call on Saturday with expected time of arrival, for which we did on Saturday morning.

This place had me set two appointments to get new carpet put down and did not come. The second day my appt was for 5-7 and I call customer service for them to tell me "he can't come until 9." I'll gladly take my money elsewhere. Bad service.

On May 14th 2015 I had Empire Today install new carpet in my mfged home. Well it all started when these non-english installers arrived. They moved furniture around in my way. I was held hostage in back bedroom could not get out to eat a drink. My kitchen was full of furniture so I could not have lunch. Rebuttled for treatment of customers. This was my home and I did not like what went on. I will never recommend this company to anyone. This whole install could have been done in 8 hours and it took these two 10 and a half hours to finish. They did not want to put furniture back. They never finished one room until they started another. I called customer service and nothing was done as installers face no.

I have luxury vinyl tile installed by Empire Today. A day later one of the tiles has a bubble. So I call them back to fix the bubble. It took them over a week to come back. When they finally show up the repair person insisted that I have subfloor issue and he has to replace the subfloor in order to fix the problem which going to cost me $150 more because their lifetime warranty does cover subfloor. I told him that there is nothing wrong with my subfloor. I was there when he installed my tiles. He gutted everything of the subfloor and inspected, subfloor looked perfectly fine and now it's not. He said he won't repair the bubble unless subfloor is replaced. So I have to let them replaced sheet of subfloor just to fix one tile and cost me $150 that is ** business practice. They are suppose to fix it for free of charge, but no, they have to find a reason to get paid and that is not right.

I purchased carpet from Empire around November 2013. Before the end of 2014, this carpet is a mess. There are bulges every in the carpet. The steps carpet is coming up. Looks like I have had it for years. All worn-out looking. I was told I was being sold the best at thickest padding. The carpet has no cushion support at all. It looks a mess. Will never purchase carpet from them again.

I received carpeting in 3 rooms by Empire Today on 5-19-15, one day later than I had set up. First, the person that came out to measure the rooms failed to do so correctly. Therefore he was 3 feet off and the installers were unable to install that day. Then the same person did not show up to sign the contract and I had to call customer service 20 times to get any answers. Horrible experience. I would pay triple to not have to deal with them again. I was told I would get a $50 credit for the problems, which I still have not received. Fifty dollars does not make up for 3 days of missed work and friends time and energy coming to help more furniture.

On May 2, 2015 Empire Today installed hardwood and carpet for a two day project that as of today continues to be wrong. They spilled glue on my hardwood, put in damaged be cards, damaged my grout on my tile when installing the wood flooring and the flooring creaks as you walk on it. First they did the wood wrong and I called to report immediately. They had to come out three times and it's still sounds and looks like **. Day two they had the carpet guys come and they forgot to do the front closet so I called immediately and the installer arrives to tell me it's not his job. Installs the carpet finally and days later I find the master bedroom closet not tacked down. The molding was installed with damage to which they attempted to fill with white putty... I said "Oh hello no," and then they didn't cover any of the track marks.

First the salesperson sold false promise. They cannot deliver service in a day. Never completely told the truth. The day of installation installer called, cannot make it. They will not have time to complete the job as promise. Make another appointment, came late, could not finish as promise. The job was so poorly done. Started April 8th, installer came, job was terrible. Every time you asked a question, could not speak English. Floor not right, vinyl was put in poorly, items missing out my house, drunk beverage, missing speaker, damage light fixture in hall, damage dishwasher door, hold in carpet on steps, floor put down very, very, very poorly. Call office, person was suppose to come take a look at work. He made appointment, cancel three times. Had to call marketing departments about ten times or more.

We call the salespeople at Empire Today and set up an appointment. They came and were nice. The salesman told us that the carpet that he suggested for the stairs would be the best and that "we charge so much is because we guarantee the carpet for as long as you live there". So we went along and had the carpet installed and it looked nice for the first four months, then we noticed how worn down it looked only after four months. So we called the company and they sent two men to take pictures. They never got back to us so I called the company and they told us that the manufacturer would not replace the carpet because it was put on the steps. That's not what the salesman told us after we paid $1,000.00 for carpet on the steps. Now we are stuck with this crappy carpet. I would never deal with this company again. I hope that you never deal with them either. They do not stand by what they tell you.

This is the single worst sales and service company with whom I have ever worked. After 2 no-shows for an inspection of older carpet (previously purchased by Empire Today), we were finally able to get an inspection date set. We simply wanted to select the same carpet from a previous Empire Today purchase. This was nearly impossible to arrange. After 4 escalations to managers in the installation group, we finally had our new carpet installed. Within 1 week, we were having problems with the quality of the carpet (poor seams installed, fibers falling out, bumps under the carpet, etc).

Empire Today sales rep came out and gave us a quote. An incredible quote as a matter of fact. We were replacing carpet in our entire house. The rep told us that they would install new transition pieces (as ours were old and needed a facelift). We were glad that was part of the deal. So we signed up! Didn't rescind our 3 days because they guarantee the world (They even show you the BBB resolutions and how they have "0" marks on them.... Ya right).

Don't ever use this company again. Installation so bad. No one come to fix.

Worst company I have ever dealt with. They lie. I paid cash, one customer service representative said that my product was taken from warehouse night before and installation person didn't show, but they didn't call me. I had people unhook stove, ice machine, and washer/dryer. Sorry can't even say next day.

I was sold copious amounts of carpet I did not need. The installers took a closet door off and did not replace it properly. They did not have a vacuum so they swept everything in a hall closet. I did not find it until they were long gone. Bad experience with overcharging me and pitiful cleanup. Damaged base board and broke off corner of tile butting carpet up to kitchen area. Stay far away from this company. Thanks.

Had the floor installed three years ago, 10 year warranty. When I called Empire to discuss their correcting the problem I was given a case number but no one ever called. I have been unable to reach them via phone or email since initial complaint. I am very disappointed that this company can take my money and make promises but not be held accountable to hold up their end of the contract.

I wish I would have checked this site before trusting this company and the installer they hired to put in my vinyl floor in my kitchen and I had to pay upfront. Never trust a TV commercial. Now there's a hump in my floor about 3 to 4 ft. wide and about 2 inches high at its highest point. The floor was installed on 4/16 and 4/17 2015. I was told by the salesman that the whole floor was going to be floated. Well that didn't happen only a small area was to cover an existing (flat) plywood patch that had leveler around its edges. I had some trowel marks in the leveler but no humps anywhere. The floor just sloped a bit towards the bathroom. I knew the floor was never going to be totally level but it should have been floated flat before the installation. That's what a good installer is supposed to do. They made it worse! I never saw the hump till after the floor was down.

I've been contemplating new carpeting for several months and wanted to find a company to give me a free estimate because I was unsure if we could afford to do the entire house. I've seen Empire commercials and decided to take a look on their website. After doing some reading, they were offering a $200 discount if I made an online appointment for a free estimate, so I made one for Monday, May 11 at 11am. I realized shortly after I made the appointment it was a bad time, so I called to reschedule. According to their automated system they were closed for the evening and I would have to try back.

I made an appt with Empire on May 4th with installation on the 6th. When the guys showed up to place the carpet, they ripped up half the carpet and threw it away and then they saw I had tile under the padding and said that they cannot start the job because it was broken tile under the padding that could possibly be asbestos tile. They then told me I had to make an appt with an Environmental Tactic team to come to my house and test the air quality, get a certificate, and then fax to Empire and then... They would come back to finish the job.

Called Empire because Lowe's wanted $2500 for 2 bedrooms with carpet with 1 room laminate. Rep shows up with 2 small carpet sample boards (no real selection), pick out carpet and laminate. The day of installation we get a call from them saying they can't make it because our carpet isn't coming in till later that day. But they assure me now that instead of 1 crew we're gonna get 2 crews to knock the job out quick. Ok fine what's one more day right?? The next day rolls around and we get yet another call saying they can't make it. They put me in touch with the installation manager who couldn't have cared less who bounced me back to empire, who then bounced me back to him again. Enough was enough. We canceled the order and went with a local mom and pop carpet store in town. From the reviews it looked we dodged a bullet. Note to Empire, if you can't be dependable you need to be gone.

I purchased a Mohawk carpet that carried a 25 year warranty from Empire. We had the whole house replaced, and I was told was a frieze style, which it was not. At neither purchase nor installation was I provided any warranty information. Within 3 years, the carpet starting showing signs of wear, tufting, and matting. After multiple attempts to contact someone who could make any decisions, Empire sent out an inspector to evaluate the carpet. I was informed after the inspection that my carpet did not qualify for the warranty because I had not fulfilled the specific cleaning requirements. I continued to pursue the claim through customer service, and was offered full replacement for $1500.00 with a better quality carpet and padding. A sales person was sent out, I was shown 2 styles of carpet, and was expected to choose from these limited options.

We had carpet installed in our upstairs bedrooms (4), a hallway and staircase in October 2013. In December 2014 we noticed several seams began to show, apparently in locations where two pieces of carpet were joined. It is noticeable and unattractive. I contacted Empire and spoke to ** in customer service. I sent ** pictures and gave her all the information about the problem. ** called me two more times with the same questions. Then I received a letter in the mail stating that Empire had not been successful contacting me about my initial complaint. Meanwhile I had spoken to ** three times. Then ** took over my case. I sent him the pictures and provided information about the problem. ** called me three times, asking the same questions. He concluded our discussions (after 6 weeks) by stating the problem with the carpet was not an Empire issue but an issue in my environment.

I want people to be aware of my experience before using Empire. The service was poor. After a salesman came to my home once. I didn't make a decision at that time. So I was asked to then go to his home to make my choice of carpeting. Why I went along with that is beyond me. The room was dark and I could hardly make out the sample and quality I was choosing. The installation is the worst and sloppiest job I have experienced myself or seen elsewhere. The wear and quality of this carpet is terrible. And then when Empire received my first notification that I wasn't satisfied. They sent a man to my home without prior notification.

Well, the hits just keep coming. We had new carpet (Shaw - not cheap) installed about a year ago in most of the house. First they sent only one man. He didn't speak very good English but we were able to communicate. He had to move the furniture by himself. The warehouse sent two different kinds of carpet with two different colors. The installer pointed it out AFTER he had already laid the carpet. We complained and the warehouse said they had to order more to match what we wanted. After waiting for some time, the installer finally came back and changed out the parts that did not match. They still don't really match, but we let it go.

Calls after calls go unanswered. Wait on hold time is awful. First install was in February 2015. Hole in middle of living room. They said they would replace the living room carpet. I spent an entire Saturday waiting, no one came during my 8-12 window. I began calling customer service. I was told there was no one I can talk to until Monday. I hung up and called back. I got a very nice customer rep who talked to my installer, he called me back two hours later. He informed me that he is in Alabama. I live in Woodstock, Georgia. He said he could be there at 4. He showed at 5. He did not have my carpet. He only brought a piece to patch the hole. I refused to patch my new carpet.

Empire Today is not a good business for new carpet - no not good at all. They come and change my parent carpet is not good at all :( - is bad. All the stair and some part they didn't even put the bottom carpet piece at all before lay the carpet on it. This make our kids fell down the stair and it's hurt really bad with the carpet piece only. And they staple the carpet is not good at all. You can feel the needles that they staple on every ends of the carpet corner and stair corner. You can get hurt and snap on the staple on to your feet. :(

Three weeks ago we had sales lady come over for estimate. She spent more time saying how great she was and how many sales she's had that I'm surprised her back isn't sore from patting herself so much. The day of carpet delivery they called and said they didn't have the color in stock that we ordered. Would take a MONTH to get it so we had to go with another neutral color. Turned out the installer did a pretty good job but ** and moaned about the furniture removal and replacement. I had to get an interpreter so that we could communicate.

Had flooring installed in living room, laminate. Very poor installation with quarter molding loose and flooring separating. Company did come out approx. 3 times. Flooring continues to separate and has crack in flooring. Had job done in Aug. 2013. Since January 2015 have called 14 times. Someone came out 2 times since then and took pictures of problem. The second time someone came out I was told it would be fixed. Had my furniture moved for job but all he did was take another picture. Have tried to call installation mgr. ** but he never calls me back. I am beyond frustrated. Was told that it would be fixed but I am still waiting for installation mgr. to call me back.

I had my living room, kitchen, dining room, downstairs and foyers done by Empire. At first I thought they did a good job until I noticed that when I stood on the floor in certain areas it was sagging. I called and reported this to Empire. They tried to imply within a couple of days that something could have happened that caused this. None of the workers spoke any English and helped themselves to my sodas in the refrigerator without asking. I found out that the floor was rotten and they placed new flooring over the floor that should have been replaced but I was not informed of this problem. Empire sent the same workers back out to repair the problem. The tile is not warped and wavy and does not lay down properly. The stripping around the carpet has come a loose.

DO NOT DO BUSINESS WITH THESE PEOPLE!! This has to be the most unorganized company I have ever had to deal with in my life. No one knows what is going on. You will get lost in the maze of "Customer NO Service Representatives" that always apologize and never call back or get anything done. DO NOT DEPEND on them to make deadlines on install or completion of the job. STAY AWAY!

When sales person charged us for furniture removal and replacement we had no problem with that, and we were told 2 employees would show up for this job, and would have no problem finishing in one day, scheduled @ 8:00 am start. After multiple calls to customer service (by the way was absolutely horrible) 1 employee finally showed up @ 12:00pm, and when he saw how large the job was he was already not happy.

Ordered carpets from Empire Today. Sales lady showed up.. picked up the carpet and payment made... all on April 16th. She verified and confirmed appointment for April 20th. Since then it has been rescheduled 2 times as stock is not available. Today is April 27th.. and they are having to postpone again. Date is unknown. The property is my rental.. which I'm doing some upgrade for next set of renters. I can't release it until carpets are done and I'm at the mercy of Empire Today. The person who called me today said.. "Pls don't call the call center. They are in Illinois. The local office is in Tampa and the call center in Illinois have no idea what's going on in Tampa." I had to call call center since no communication was received on due date(s) per their installation reminder notes.

I had carpet installed in living room and dining room about 2 yrs ago. I called to inquire about having carpet stretched because I had rolls everywhere, carpet is very loose and fibers coming through at the seam. At the time of purchase, the salesman assured me any problems and Empire would definitely take care of issues. NEGATIVE!!! I called and was told only 1-yr warranty on installation and of course all those things are under installation. My husband scheduled an in home appt. with Empire to surprise me with new carpet on second floor.

I had an appointment scheduled with a 2 hour window. Empire was a no show. I called them to find out what was the problem and was told the sales rep had not contacted them. After being placed on hold for several minutes the customer service rep said she left a voicemail for the sales rep. A potential customer was just lost. These nationwide companies are usually don't live up to their reputations. I will stick with local businesses instead.

This is the worst company I have ever dealt with. First the sample they show doesn't look like the one they came to install. Second day they arrive at 4:30 to remove floors. The guy said "oh it's too late for me to remove these floors." No kidding! Why bother coming at that time? Company promised that someone will be there the following day EARLY in the morning. Waited, now it's 11:00. New guy shows up. First thing he said "this is an all day job." Then tells me "oh I think your floor has Asbestos. Can't do the job." Are you kidding? The other 2 guys never mentioned anything. So frustrated I cancelled the job.

We had carpet and wood product flooring installed in July of 2012. The flooring is fine but the carpet looks like it is 30 years old. We are seniors with no children; never wear shoes in the house and keep our home well-maintained. We paid for their "top of the line" carpeting and are disgusted with the quality.... or lack thereof... that they use. When I called customer service I was told that I would have to pay for someone to come out to look at our issue. Would never, ever, ever recommend this company to anyone.

I am very pleased with Empire. I had a salesman come out to my home on Monday evening between 5-7 pm, and on Tuesday the carpet was installed before 6pm. My carpet installers name is **. He and his crew were very professional. They moved my furniture, and treated everything respectfully. I would call Empire again and plan on recommending them to all my friends. I have a friend right now that's interested in flooring for his home and I told him to give Empire a call because they also do flooring. I also got a surprise that I wasn't expecting from Empire. It turns out that I guess they are running a special where depending on how many rooms you carpet, you get FREE window treatments. I am now waiting on the installation of my free window treatment on Thursday. Thanks again EMPIRE!!!

My 85 year old mother in law called them because her sister recommended them. I was skeptical but I thought what harm is there in having the sales person come out? Well.. he comes in to the house and greets my wife and then greets my mother in law there mother. She tells him that she is hard of hearing so please speak up. He responds jokingly with "what? what?" She then begins to repeat herself until my wife intervened. He was an immature idiot. He couldn't adequately answer questions about the install because he didn't have a clue. He had only two sample boards with him and while they were looking over the samples, he was looking down and impatiently whistling to himself. We knew right there and then that this would be a huge mistake to go with them. We plan on going with a local family owned business instead.

Making the decision to use this firm is the worst purchase I ever made! I have spent several thousands of dollars with them and regret each and every one of them. The sales personnel do not work for the firm. The installers do not like to work in condominiums in which there is no outdoor or garage space to operate the saws. Because they are angry with the sales persons, they take it out on the home owners. I was actually frightened in my own home by the installers of my second floor. The installation manager was of no help. The installers were actually swearing in the elevator because they had to bring up the materials in the elevator and they intimidated other home owners who were riding with them. Come to find out, moments after the warranty expired, the flooring which had obviously been installed incorrectly, failed. They said they would fix it for $180!

I purchased carpet for my family room and requested carpet with "good wear and tear". The installation was horrible and there are seams showing and bubbling of carpet. It is horrible and would never recommend Empire.

The salesperson did a bait-and-switch on me. Told me $9,000 and when I balked, she said "ok $4,500". The products (carpet and flooring) are falling apart. They come and look and say it's wear and tear in 8 months. They're supposed to come and repair flooring that's all broken up and won't return my calls or emails. Why are they not sanctioned for this?

We purchased carpet for our house in August, 2014. We wound up getting a better grade of carpet than we intended because of the better warranty. Sold as 20 yr warranty. We have a small house and all of the rooms get traffic. Also, the sales rep said this carpet is particularly recommended for families with pets. We have a small inside house dog that is "house trained". We hid nothing from the salesman as we wanted the best carpet for our needs. The carpet was installed in August, 2014. We started to see wear patterns in the high traffic areas around the end of the year (Dec of 2014). In January, we contacted Empire to see if someone would come out and take a look at it.

After making salesman remeasure house to get correct sq. ft. how can a house that is 1465 sq. ft. total take 1468 sq. ft of carpet when the dining, kitchen, front entry and both bathrooms total over 350 sq. ft. of marble. A quote was given and deposit paid. I then received a call asking if ok to reschedule because they didn't have enough carpet for whole job. I told them to go ahead and bring what they did have and start in the smaller rooms. The girl said she would check on that. After being on hold for 5 minutes, she told me actually they didn't have any of the carpet. Lie number one.

Absolute horrible experience with empire today. Had two rooms to get done approx 900 sq feet. One guy showed up and told me he was by himself so it would take him awhile. He then told me I would have to help him move the furniture which is not what they advertise. He started at 10 am then went on lunch at 11:30 am. By this time I was very disappointed so I called customer service to cancel the living room I had to get done as well because I had a bad feeling about this guy. When he got back from lunch he asked me if I was ready to pay him yet. I told him "Absolutely not. You have not finished the job yet." No carpet company I have dealt with ever asks for the money up front. Usually it's when the job is done is when you pay them. Unprofessional. It took the guy 8 hours to finish one small guest bedroom. Unacceptable and horrible customer service. Very sketchy company. Please don't use Empire if you value your money or your home.

Empire was hired to lay carpet in my home. Wasn't a good idea. They first gave us a time to install. We got everything ready and on the day to install, no show. They try to say they had no installers show - not true. Next they gave another date. That day the truck broke down. They gave another date. They came out with the wrong carpet. Finally the next date they came out and I had to really get mad at them. They didn't want to do the stairs which was in the contract. The boss had to come out and he call the Empire even though I showed him the contract. Finally they laid the carpet. Never again. The installer were ok. They just were doing what they were told.

After reading these complaints I was skeptical; however, so far I am quite impressed with the sales rep. She was knowledgeable warm and very thorough. She showed me tons of carpeting and hardwood. If installation goes this well it would be great--we'll see. A friend used Empire last year and she still likes them.

We ordered blinds from Empire Today when we moved here in 2009. At first all went well. A couple of years later, the strings broke and we asked for them to be repaired. They told us it would cost over $100; the salesman at first told us the blinds were guaranteed for life. No one told us the cords were not part of the guarantee. We agreed to pay, as we had no choice. They were fixed and reinstalled, and the repair lasted about 2 weeks. We asked them to come back to re-repair; they did, and now have had our blinds for over 6 weeks. Have tried several times to call; we have left messages with the receptionist more than once, and have not received any calls back. Very disappointed in their customer relations.

Had an appointment with Empire Today about a week ago to come out and quote us a price for laminate flooring. Unfortunately, my husband and I got held up and had to call and cancel our initial appt. We cancelled well before our scheduled appointment window. We rescheduled and were set for the sales rep to come out today, April 7, between 6-8. About 5:15 today, Empire customer service called us and told us the sales rep would not be able to make it. We were told he was stuck in traffic. I said, "But the window is from 6-8, a good 45 minutes before the earliest arrival time," so why would the rep state he can't make it. I asked several questions, I even told the rep we really wanted to get the rep out for a quote because we had others and wanted to make a decision on who would do the job.

My furniture was left out in the rain. It was ruined. I was that I wanted to replace it in a few years anyway, so no compensation. They offered to take them to the dump. They never did.

I do not recommend Empire Today (Flooring) to anyone. I met with a salesperson two times onsite. He not only measured, but I also gave him copies of the blueprints. The day the tile was to begin install, it was cancelled. The next day I was told the time frame for install would be 9-10 am. By 10:30, no one had arrived. I called and was told the installer would arrive in 20 minutes. 40 minutes went by and no one had arrived or called. I called customer service again and was told he was right around the corner. Another 20 minutes passed. Finally two men arrived, but now the day was half over. (I was told install would take no more than 2 days) I was told they would arrive the next day at 8:00 am. They did not arrive until after 11:00 am. Now at day 2, they had no more than 400 square feet installed.

I am writing this on behalf of my mother. Last June, (less than a year ago), she paid a lot of money to have carpet installed. She told the sales rep that the living room was a high traffic area and wanted something that would hold up well. They recommended an expensive berber carpet. She had it installed and now less than a year later, the carpet looks awful. It has spots all over it and not from anything being dropped on it. Despite the fact that she is an extremely clean person, they are refusing to honor their warranty unless she pays to have it professionally cleaned. She vacuums every day and has cleaned the carpet with her own machine.

I ordered carpet on 3/24/15 and was told they would be out 3/27/15 to install. When they arrived they said that they had the carpet but needed to measure and take the carpet to be cut and bound. I can live with that as the salesperson mentioned this might be the case. Here is the good/bad part. They wanted payment in full even though they had not installed the carpet. So I resolve that by giving them another $500. They call on 3/31/15 to confirm install on 4/2/15. I call at around noontime to get a time for installation and am told that install has been moved to 4/8/15 and they don't know what happened.

I contacted Empire Today for an estimate for hardwood. I had a nice lady come out and do the measure. She quoted me a price which seemed fair at first. She explained their 50% material, labor sale. I agreed and signed up for the deferred finance plan. She left me the paperwork and then I got to thinking...I wanted to do the math so I pulled out the paperwork only to find NO itemized receipt. The so-called sales price seemed like it was not such a good deal upon thinking it over. I called Empire customer care and they said they would send an itemized receipt to me within 24 hours. They said they would have the saleslady's boss call me. They never sent the itemized receipt to date. I asked what the price of regular installation is. They did not know. They did not know who manufactures the materials, or how much anything is. What kind of customer care is that?

Everything was great for the first 6 months then the carpet started bubbling up. It was lifting from the floor. When I called Empire told me that the installation was only warranted for 6 months. The woman on the phone was rude. My sales rep was rude. Will not use them again.

Reported that carpet was of poor quality. Carpet was crushing and wearing too quick. Purchased it in August 2014 and 6 months later was showing trails and worn, sinking areas in the padding. Also in areas where my feet would sit for periods of time there was extreme matting. Empire sent an inspector who in turn send me a report claiming that there was nothing wrong with the carpet on a microscopic level and they would not do anything nor would the manufacturer. I am very displeased with this carpet and it will wear at a very poor rate and will require that I replace it in a very short time. Empire does not back their products. I will warn all to not do business with them.

The installers came to my home on Saturday, March 28, 2015. They went into my master bathroom without my permission and stole two pieces of jewelry! A gold ring and a silver ankle bracelet were taken from a small container on the counter. I have called three times, both my salesman and customer service. I have sent emails and faxes and no one is responding to me. There is no way to monetarily replace these two items; they have great sentimental value to me and I am very angry with their lack of concern. These men stole from me and then were kind enough to take the tip I handed them as they walked out my front door! I expected honest, trustworthy workers in my home and now have been callously ripped off! DO NOT USE EMPIRE TODAY!

Hi. I'm a carpet installer for Empire Today in Santa Fe Springs. I am very angry because we don't get paid for a lot of stuff. 1) We don't get paid for moving furniture when Empire charges customers. 2) We don't get paid for doing stairs when Empire they charge customers. 3) I don't like the fact that installers have to take full responsibility for everything before starting the job. They have to collect the cod. If they break something we have to pay for it. We have to deal with customers because sales Rep don't give a lot of info to customers.

Recently Empire Today and myself have come to a mutually acceptable resolution of the matter and I was very impressed with the national customer service department. Thank you.

It's been a few years now that we had our kitchen, sunroom and bathroom tiled as well as carpeting in the living room, hallway and bedroom. Immediately after having the work done, we noticed a tile that was cracked in the sunroom. It was on the basement door which slides open. Someone came out to replace the tile. However, instead of replacing it, he just placed another one over the broken one. As a result, we have been unable to slide the door closed. We reported that to the company on several occasions and were told that we would have to pay for a service call. I fail to see why an inadequate repair by your company requires payment from the customer to correct.

I had an appointment on Monday march 16th at 5pm. I received a phone call at 4:30pm this same day telling me they are cancelling my appointment and that I need to call back and reschedule. I called back and asked for a reason why they waited until a half an hour before my appointment to cancel me. They said they were too busy to deal with me this day because of their sale. I wanted to speak to a supervisor to register a complaint. Of course, there wasn't any supervisor available at this time so they gave me a reference number and I was told a supervisor would call me back the next day. Now it is Friday march 20th. No phone call. Not surprised. Absolutely poor customer service.

Had what I thought was a good judgement on the sales person, well that proved not true. He took measurements for a simple job, cleared my schedule for installers to come at appointed time, he came just to do measurements, not to install. The carpet runner had not been bound yet???? Returned next day to install but would not take my check without a lot of personal information, that a bank does not even ask for... Wanted that check before installation. Sorry that is like me asking my clients for their monies before I finish they job. No way to do Business. Husband called said salesman today to offer cash for job, not to disappoint me, sales person has yet to respond, it has been eight hours now!! All I have to say is I will never recommend this company to anyone and their service is very unprofessional!

Empire Today promised they could get my new floors installed next day. I had to come from out of state and only had 2 days to get it done. When they arrived, they admitted that they couldn't do it next day and that I was lied to. They didn't care. They knew it would take many days to even order the materials as they don't keep anything in stock. As a result, I had to use another company who charged more. Never ever consider using Empire Today of Las Vegas.

First of all this was the third time I used Empire. Up until this last time I was always satisfied. However, this last time I used your company will be the last and I will warn everyone I possibly can against your company. I bought carpet in Sept 2014, within a month it started showing signs of wear and matting. After months of phone calls and the carpet getting worse, I was told it is performing as it should! But I was told it had a 20 wear warranty when I purchased it. This company offers a horrible product and won't stand behind the lies their salesmen tell customers! I should have went with Lowe's as I originally planned. Thanks for stealing my money.

Empire sent two employees to install my laminate floors. Neither of them spoke or understood English well. After they left, everything looked ok. Until a few days later, I noticed the strip they put down to hold the floor was lifted. When I looked underneath, it was placed down with quarter size pieces of something that looked like Play-doh or gum. I called Empire for them to return and fix it. They returned weeks later, only to send someone who doesn't speak enough English (again) and did absolutely nothing. He said he was going to return a week later to repair it.

In 2013, Empire came and installed carpeting in my upstairs bedrooms and down the hall. These rooms are very rarely used, and already the carpeting is starting to ripple. I called Empire to see if they would send someone out, and was told that it is no longer covered under warranty. They would be happy to come out, however, a service charge is given, and another charge to stretch the carpet. I explained to them that the rooms are never used, and I could understand if this were a high traffic area, but I can't believe they would not take care of something that was only two years old. I was told that since it is no longer under warranty there was nothing that could be done. I am disappointed in the customer service provided, and I will discourage friends and co-workers from calling Empire should they wish to use Empire for their flooring needs.

We purchased their laminate flooring from a salesman that was, probably, the pushiest I've ever dealt with, Mistake #1. Mistake #2 was believing the Empire would actually honor their guarantee promises. We were going to purchase carpet for 2 rooms in our house, dining room and our home bar. Salesman talked us into going with laminate for both rooms because they are high traffic areas and with their 30 yr warranty against water it was the best option. We went with that in November 2013 and within 6 months started calling and emailing to complain that the floor was actually pulling apart and buckling. NEVER received any type of response despite numerous attempts. Around the 1 year mark actually got a voice mail with a reps number. Tried unsuccessfully 3 times to contact Him then gave up.

We had a vinyl put in our kitchen, within a few months it started to bubble. We called Empire that admitted floor was put in incorrectly and fixed it. Again in a few months the same thing happened. Empire again said that floor was put in incorrectly and fixed it again. Again in a few months again floor started to buckle and this time they charged us 285.00 to repair it. That was July of 2014. Here we are 7 month later and we have issues again with the floor buckling and now Empire is refusing to fix it unless we pay. They are saying it's out of warranty. Well it was out of warranty the last 3 times they fixed it. They sent sub contractors or didn't speak English and didn't have any idea how to install flooring. So what do I do now? I paid 1100.00 for the original floor.

On January 6, 2015, I signed a contract with Empire to install carpet in 1 room. The installer removed my metal transition between my foyer and den, replaced the den's carpet and did not put any transition back. That's the first problem. It took several days to resolve that issue. Then there were line all over the inferior carpet they installed. I was put in touch with the CS Manager who is of no use. She called me back about two weeks later and claimed that their lab found no problem with the carpet and cs manager advised me to that I was out of options.

My sister lives here in La Grange Ky. She was looking to have a bedroom and a hallway done in hardwood. She made contact with your company and set up an appointment. The company representative never showed. She made contact again and again he never showed. She went to Lowe's home center and had her floor done. Now, myself made contact with your company and set up an estimate. The representative never showed. I called and talked with a Dm who said that the representative was sick.

Empire Today has the worst customer service experience I have ever encountered. I scheduled an in-home estimate in January and received a quote but could not finance the job until later. I called back in March and was told that I needed to have another in-home estimate because my old estimate expired. It took two weeks before I could schedule a new in-home estimate. I scheduled the estimate from 1-3 on a Monday afternoon in the middle of a work day.

I made an appointment for a consultation - it was a snowy day so I thought they wouldn't be able to come. Technician called & assured us he'd be there during the scheduled timeframe and did not show. No one from Empire called, emailed, or texted to let me know, or to follow up and reschedule. Bad business practice already and they haven't even set foot in the door. Going to Lowe's.

I called the company to have someone come in to look at the 2 small openings in my floor and also to discuss trimming that was not provided at the time of service..... (Dividing the kitchen from the dining room.) I was informed unless it was a manufacturer defect I would be charged for repairs..... not to mention he did not want to hear my concern with the trim (if you snooze you lose was the attitude). I explained to him when I purchased the flooring I was more than reassured by the seller and the installers that I had a warranty for 30 years (at the time I did question this because it sounded too good to be true) but yes they assured me this is how the company works - you would just call them up and they would return to fix any reasonable issue the floor could naturally develop.

I was scheduled for estimate. They cancelled because of weather. I told them no need to reschedule because I needed price quote submitted to insurance company by next morning. They called again next day to reschedule and I told them no need, do not call back. It's been 3 days and they are calling 3 times per day and not stopping. I told them I would report it. They apologized and called again 3 hours later. Under no circumstance EVER GIVE YOUR PHONE NUMBER TO THIS COMPANY.

Had Empire install carpet throughout house 3 years ago. We have owned the house 15 years, so this is not our first round of have carpeting replaced. Worst carpet install I have ever seen. I have NEVER had carpet in this room that has a seam. Not only did they piece two pieces together to create a seam, the seam was directly in the center of the room, a seam from the stairs to the fireplace. I now have a rut in the middle of the room as the seams did not hold up. They sent a tech to inspect, took pictures, stated that this in not repairable. He even took pictures of the vacuum cleaner we use. He said he would file his report and I would get a call back in 5 days.

We have purchased our carpets less than a year ago and paid over $5000. The carpets had nails and staples sticking out of it (bathroom), bare spots showing between kitchen and a living room. Took FOREVER for the techs to come back and "fix" it. They've pulled and stretched the carpet so much to tuck it back in, that they have damaged the carpet and now it is ripped (two places). Still no call back from the "Corporate" office.

Had an in-home appt. 5-7pm. My husband works at home & I took off early. At 5:06p Empire called. But we missed the call. At 5:07p I called back, was told the rep claimed we were not home. HE NEVER RANG THE BELL! He could not return. Going elsewhere.

I am writing this for my daughter who has a small condo. She pulled out her rug in the whole place because of bed bugs. It is a one bedroom unit. The rug was in the bedroom and living room. We're not talking a lot of space people. Upon my recommendation she called Empire today. They were having a so-called sale. The price the man quoted was 7000. She almost fell over. The man said that this was their sale price and proceeded to high pressure her to sign a contract. Her boyfriend came home right about then and threw him out. Meanwhile, we got a friend to put in the floor. We bought the flooring from Costco and our friend put it in for a total of about two grand. What a difference.

We got carpet installed in our computer room for $600, which is a tiny room. 4 non-speaking men came to my house. I had to tell them to fix corners under baseboards multiple times and they could not understand me. The job was poorly done. It has been 2 years of me complaining and the carpet is full of lumps and zero we got back nothing. I am so upset with them! Never EVER go with that company, EVER!!! We hired Lowe's to do our stairs runner and it's beautiful!

I had a salesman show up at my house in the evening. I picked out the color and carpet I wanted. I asked for a sample. Empire Carpet does not give out samples. Very odd. On the day of installation, the installers showed up with carpet that looked nothing like the carpet I had chose. I picked a brownish colored carpet. A huge roll of what appeared to be Grey carpet was on the back of the truck. I was so upset when I saw it. I said "no way that is being installed in my house, that is not what I picked."

I have tried on two occasions to have my floors done with Empire. The sales rep, who was shady, gave us a flat rate on laminate that we were prepared to pay. The installers claimed that the work was more extensive and that it would cost $1500 more, a total of $5,000 for two rooms! The wood brought in, looked different from the sample we chose (lack luster and dull). We wound up canceling. Went to home depot, got the supplies and decided to do it ourselves. Don't use Empire. They will shank you.

A year and a half ago, I had Empire install $16K worth of hardwood and tile flooring in my then 6 1/2 year old house. I was lured by the 1/2 price claims that Empire makes. Be careful, you get 1/2 price installation to go along with that. Empire will tell you that they screen all their employees, but the foreman for my job flat out told me he picked up extra workers to finish the big job in one day instead of two. One of those extras did my master bathroom tile, including removing and reinstalling the toilet. Little did I know that he reused the wax seal under the toilet and now, 1 1/2 years later, the evidence is clear. The pictures tell it all. Now I'm stuck with thousands in insurance repairs. Thank God I didn't get that at 1/2 price.

We had scheduled service in March 2014 with the 10 hour window (unbelievable) and they could not even meet that and wanted to do it on Sunday morning. We had already moved a lot of furniture out of our house to help speed things along. Customer service has no clue as to what is going on out in the field. Logistically Empire today is a nightmare. How do you not meet a 10 hour window! They finally installed our carpeting and vinyl the next weekend after waiting again after being told for the 2nd time that we were first on the list!

We have been dealing with this since Nov. 2014. The first installment was absolutely horrible after what 2 attempts. Dec. 2014, We insisted on an installation manager come out and see for themselves. They agreed that all the flooring needed to be re-done. Jan. 2015, okay great next install we thought until they tried to pass off the wrong material, so again another day wasted. Feb. 21, 2015, here we are today this morning and guess what, they still don't have the complete material to correct the wrong. Installers had to leave, waiting to see what happens next... stay tuned. We had to empty our kitchen a total of 4x. Job should be free of charge, my time totally wasted. Buyers please stay away!

My installation for kitchen flooring was confirmed for today, Feb. 19, 2015. I was informed that the installation times were between 8AM and 6PM. If no one called by 10:30A on this date, customer should call Empire to obtain a specific time frame. When I called I was told that the installer could not be reached; therefore, the Agent had to wait for the installer to return her call. When I requested to speak with a Supervisor I received the same excuse as the Agent relayed to me. When I insisted that to keep a customer waiting for a time frame ALL DAY was unacceptable it was met with, "Well Mrs. ** there isn't much more that we can help you with..." This is unacceptable! Sure the hours can be from 8A to 6P, however, courtesy calls for giving the customer a time frame within the aforementioned time frame! I will never use Empire Today again!

02-17-15, I am very disappointed with David **, doing fast measures as unparalleled. He took his coat off and threw it on my antique chair from my grandmother. His performance is miserable. It is kind of insult from him because I am deaf. I told him that I would like to call if I hire. He understood. On TV advertisement, the Empire Carpet announced that every room with a price is amount of $99. The representative wrote more than I expected.

I had the carpet installed in 2/2014, a total of 4 rooms. I was told that the carpet I was purchasing was the best that Empire sold. I live alone, no pets, so there is not much traffic in the house. I also travel for a living so I am not putting much wear on the carpet. After exactly ONE year, the carpet is wearing very badly where you enter the rooms. I vacuum weekly and I have my own carpet cleaning machine, I have already cleaned the carpets once. (The warranty says that the carpet must be professionally cleaned every 18 months - it I has not been a year, and I will hire a professional service to prove that this is worthless to the quality of the carpet) The nap is wearing in a fashion that looks like waves. I called for resolution and will see if they will try to resolve this. After reading these reviews, I do not think it will be easy, but I am in for the long haul. I will get satisfaction.

Made the mistake of calling these guys for an estimate. So this guy shows up an hour early to give me what I would have thought to be a very easy cut and dry estimate on my floors. I was going to use laminate flooring in my living room, dining room, small hallway and bedroom. They advertised a 99 dollar room sale which is only for the flooring and nothing else. So that being said they counted my small hallway as a room and thus I now had four rooms. Now at 99 dollars a room that’s only 396.00 for the flooring. But after he puts in all his data to this tablet he has the price sky rockets to almost 9000.00 for a lousy 258 sq ft of flooring.

We had Empire quote us on carpet only to have multiple delays with the appointment. My wife and I took the whole day to wait on this company. The installer told us that we needed to pay for the job in full before the installation was started. I was not very comfortable with that at all. On top of that, it was raining and the installer was not that interested in installing or doing the job at all. I called and asked about my credit and they could not find it or it was just being processed. The communication was very poor and my wife and I were very fortunate that we cancelled the whole job because based on the reviews listed...the $25.00 still missing is just a drop in the bucket compared to what others have lost with this company. I will find a locally owned and operated company to do the work. Not a call center in Chicago.

On 1/9/15, an Empire employee came to my mother's home and gave her a quote for a floor repair. My mother paid the estimated quote (in full) and since then Empire has not done the work nor returned our phone calls. I asked for refund and was told only the "local" office can give the refund; however, they refused to give me the contact info for the local office. I am not understanding why Empire is taking advantage of the elderly and refusing to do the work that was agreed upon.

I was surprised when the salesperson gave me an estimate of over $4000 to carpet 2 rooms and a stairway. He told me there really are no deals ($99/room, buy 2 rooms get 1 free) as the price becomes inflated in other areas - i.e. labor, padding. He brought the estimate down to $3500 if I would place an order that day. I felt pressured and agreed but was concerned about the high price. The salesperson re-measured and brought the cost down to $3100. That sounded better but I should have went with my gut-feeling and shown him to the door. Instead, I agreed, wrote a $200 deposit check. I cancelled the very next morning. Customer service told me the check would not be cashed, but the check was cashed the day I cancelled. I am now told that it will take 10 days to refund me in the mail! I do not trust Empire and will never call them again.

We called Empire to get an estimate on laminate flooring for our bedroom. We had previously priced the DIY price at Lowes and Home Depot for the 220 square feet that we needed. Top of the line Pergo flooring would run us about $550, so we figured a price of about $800 would be reasonable. Our rep came and we picked a floor that was part of the $99 sale with a warranty that was comparable to the Pergo. Our estimate? $2600!!! He then made the phone call to his "manager" to see if he could get us a better rate. His comeback? $1900 for a 220 square foot room! How can labor cost $1800? He even told us that the pad was included with the flooring and we would reuse the molding that we had. Also, we had already ripped the old carpet out and had taken the furniture out because we painted, so they didn't even have to move anything. Anyone who buys into their scam definitely needs his or her head examined!

Had an appointment for them to come and measure. They said I had a 2 hour window. I sat in my mom's empty house with nothing! In it for 3 hours and no show or call that day. No call to explain the next day even after I phoned their "call center". I guess they need a call center so people can't get after them! Poor call center workers! Bad bad business! Hired Lowe's. Great people to work with.

Local rep (Mike) lacks any sense of professionalism, does not care about the customer, his job or the outcome. I have not been lied to in years and this goes in the record books for worst experience. 2 failed attempts to install, horrible install crew, tried to take shortcuts, no customer service. If I could take my anger out physically at them and not get arrested, I would. I feel robbed.

Empire installed carpeting for me on Mon, Feb 9. The shipment of carpeting was shorted 10 yds according to the installers. The original measurement was incorrect according to the installers. Therefore, there was not enough carpet for the installation to be done properly. The installation was completed in the living room in a patchwork fashion, with numerous seems that are very visible. Nap of carpet could not be matched up because of shortage. It looks terrible. I called Empire and left messages while the installers were still here trying to figure out what to do. The installer called their office and reported problem. I have called Empire everyday for the last 4 days and left messages. I called the salesman and left a message... I have not had the courtesy of a return phone call from anyone. They were quick to take my money... but now where are they?????

Made an appointment online, the sales representative was courteous and kind. I needed two small bed rooms carpeted or laminated. When he gave me the estimate I was in shock. 4,300.00 to two bed rooms, carpet was only two hundred less. Are you kidding? I went to Lowe's for an estimate there, and got an estimate for 1300.00 for the same rooms for laminate and 937.00 for a good grade carpet with the pad, installed. How does this company stay in business?

Over $4000 spent worst carpet ever. Berber that FRAYS. Customer rep said it was defective but we would have to pay hundreds to get it cleaned!! We are senior citizens. Why would a CLEAN rug stop Fraying. Now family room all bubbling up. They said $250 to stretch it. Never in 65 years have I had a problem with a company like this!!! Buyer BEWARE!!!

We saw the 99 per room commercial and had them come out for a bid. We had six rooms. I figured there would be SOME additional charges and it would be a little more than six hundred, which would be the cost of six rooms at 99 dollars. They gave us a bid of 5,000 dollars!!! And the worst thing is that NOTHING WAS 99 DOLLARS!!! Not material, not labor, nothing. I still don't know what was 99 dollars. The guy just talked in circles and got angry when we told him we weren't interested. We found the best deals at our local box store.

Twice my husband and I had an appointment set up for a representative come out to do the free in-home estimate and no one showed up. After the first no-show, I called the company and they were very apologetic and offered for someone to come out the next day and said they could take $50 off installation. I absolutely cannot believe no one showed up for the second appointment or a phone call from anyone.

A sales rep came out to my house for the $99 each room special and said they only sale Shaw and Mohawk products. I picked a carpet that was Mohawk Everstrand to be installed in a week. The next day my husband changed his mind and wanted to wait. I called our sales rep and told him and he offered another $1K off the price of the job. I told him I would ask my husband but in the meantime I wanted to confirm the carpet I picked and he said it was the Mohawk Everstrand. So, I asked my husband and he was not certain if he wanted to go through with carpet. I contacted the sales rep and said the $1K didn't entice my husband enough to say yes so we are going to wait. He told me he understood and when I was ready he would still honor that price.

We signed a contract with Empire Today for laminate flooring. The installers came and said the measurements were wrong, and that they didn't have enough material to do the job. It took over two weeks to contact a manager whom we called daily and left detailed voice messages. When he finally called, he more than doubled the price. You also need to know that immediately after signing the contract, we moved all of our pictures, curtains, and knickknacks out of the house onto the front porch. All of our household goods stayed outside getting filthy for two weeks.

I have NEVER been treated so poorly or discriminated against as a woman before as I was just treated by this Empire "salesman." If that is how he tries to get business, he needs to rethink his career choice. Within less than 3 minutes of walking into my home (in an unmarked car, no logo shirt or ANYTHING to show that he was with a supposedly reputable company), I was extremely uncomfortable and wanting him to leave. Right off the bat I was turned off by the strong cigarette odor (coming into my smoke-free home with a baby) but I could seriously not have predicted what was going to come out of his mouth.

They advertise $99 per room plus installation costs, padding/labor tack strips. Well they were 2/3 higher than anyone else. The cost should have been around or lower than local prices I received. What a scam. I will be telling anyone who will listen to me about Empire, the legal thieves.

Had empire install carpet in husband's office a year ago. Carpet started to pull apart in areas of the room so called to have them come out to inspect carpet for warranty. They came out and said they no longer have this carpet but can replace with a remnant of another carpet for the labor fee of 75 dollars which ok is reasonable. However today I receive a call stating it will be 360 labor fee...no way. I only paid 500 to begin with. What kind of warranty is this. The carpet is bad and they don't carry it anymore so they want me to pay almost 400 for labor. This company is a complete joke. Don't buy from them - all they sell you is promises and the carpet they put down in the first place was dirty because they cut it in my driveway. WHAT A COMPLETE RIP OFF!!!!

To be honest "$99 a room" this is what triggered me into calling them. The sales person was extremely nice, and took measurements, and after him clicking into his phone calculator he was kind enough to quote me...... $5200 for 350 square feet. That's right $99.00 turned into $5,200.00!!! I understand that there would be more cost for other materials and labor, but $5,000 worth. Seems more like a rip off to me.

Three years ago we purchased carpet from Empire that we were told had a very "SPECIAL FEATURE". The salesman talked up the fact that on this special high cost pet home carpet that any spill or pet accident would be easily clean with just a paper towel. It was SPECIAL because it was treated with a product similar to scotch guard. No liquid would seep into the fibers and would stay on the surface for easy clean up. NOT... when I called with a request for service today I am told that they do not have any such product and if the sales person told me that he must not have told me the truth. Empire is not willing to stand behind what the sales person said. I was told if the carpet was not professionally cleaned in the last 18 months there is no warranty. Not understanding how there can be a warranty on a product feature that they claim to never have. Total rip off.... do not buy from them.

I pity the poor suckers who fall for this. Just absolutely incredible. They advertise a $99 floor, any room, any style. Of course I read the small print and see where I have to pay the installation. They will quote that. I ask for an appointment for the $99 floor. They show up as scheduled and actually call a couple times in advance to make sure I will be there. They show up with a booklet of sample floors (I was using vinyl as indicated when I set up the appointment.) I started to pick out the one I wanted and the guy said "do you have a budget in mind?" I said, "yes, $99 plus the installation costs". He said, "oh, well none of these samples are included in the $99 special."

I don't know how anyone has got anything done with this company. They have rescheduled on us 2 times now and the 1 time someone actually came she was VERY RUDE! I don't know how they have the money for a freaking commercial the way they do people. I do not recommend this company if you are wanting to get things do any time soon.

I was at BJ’s Wholesale Club and they had a flier for Empire and a free estimate. I called and scheduled. Their Rep came to my house and measured the entire second floor for flooring. I wanted hardwood. He suggested a handscraped laminate that "REALLY" looks like wood and would be more affordable. He quoted $14,000. I said "NO, sorry that was too much". He then made a phone call to his boss, and said that they had 3 bedrooms and a foyer and that they would need extra manpower to handle the moving of the furniture, etc. and then could he do a better price. He said "O.K.!" Then he hung up and told me they could do $11,000 and start tomorrow because they have the extra workers.

We had them come to our home to give us a quote because of the $99 special listed on their website. The sales rep was nice, but would not show us any inexpensive flooring. The $99 special appears to be a scam to get you to schedule a quote. The quote was over double what we were quoted from 2 other places. He kept trying to push the most expensive flooring on us that we were not interested in. Total waste of our time.

Scheduled in-home visit - that was ok, felt like the rep was knowledgeable, but slick and good at his job... selling. At the end of his visit, we agreed to have Empire do our carpet and laminate. 2 hours later we had doubts and were looking online and read all the reviews. We felt like we'd made a mistake. Went to Home Depot the next day and for same quality of products essentially, we scheduled an in-home visit - sure we paid for measurements, but if we go with them that goes towards the final cost and comes off. In the end, the quote is about $1,500 less! That's a substantial amount. We didn't even want to deal with the hassle of negotiating with Empire as things with them seemed "off".

I requested an estimate on Monday, Jan. 19th, between the hours of 11-1 pm. I received a call at 1:13 pm that Monday telling me that they were not able to come that day and asked if I could reschedule. I tried to be flexible even though I had waited in the house all day that day on my day off just for them. I re-scheduled for that Saturday, Jan 24th between the hours of 9-11 although I had something to do that morning. Empire called me about 10:20 to tell me that they could no longer come because the one person they had to do estimates had an emergency. I was inconvenienced by this company twice with no remorse. I would not recommend this company to anyone because of their poor business etiquette and lack of customer service skills. I could only imagine what would happen once I gave them my money.

First I would like to say I had never purchased carpet before and there were subtle signs that really let me know I should go elsewhere, but I ignored them. A relative of a friend had a good experience and I based my decision on that and the $99 room sale. I wish I had come across these comments and reviews before setting up a FREE CONSULTATION. But I was truly just ready to get the simple, small, project over and done with. Please... FOLLOW YOUR GUT INSTINCTS AT ALL TIMES and continue READING THIS REVIEW!!!

Workmen inappropriate behavior, damaged alarm system, broken furniture, and carpet coming up from the floor. Empire Today's so-called resolution department (By law many companies are required to have these. The truth is they say they are a part of the office of the president, when many of these people have never seen the CEO/President of the company that they work for), has only made the situation worst.

We had Empire come to our home and give us an estimate to do 2 rooms and hallway in hardwood flooring. Their advertising (still today) states $99.00 per room, you pay installation. Our quote was $8000.00. That was a big waste of time. They need to change their ads!

We had Empire install their "highest quality, longest warranty, most expensive" Berber that they had in their portfolio. After 3 months, it was fraying and wearing so poorly we called them, they sent two inspectors and eventually deemed it "defective" and we scheduled replacement. I was told that there was no way the second batch would have problems. Wrong. The second install of the same product had the exact same fraying and poor wear again after 3 months. We called again, this time saying we wanted our money back. They would not provide any refund but offered to replace it again.

I called Empire Today as I was calling several different companies for estimates. The sales lady walked into my house and I advised her I wasn't going to be signing anything that day. She then proceeded on with bringing in samples and doing the measurements of my home. Once she was done and told me the EXTREMELY expensive price, she then tried making me sign the contract. I informed her I was not going to be signing anything once again. She then became very rude, to the point where my guests had to leave the room because they felt so uncomfortable. She told me very sarcastically that she was glad she spent so much time at my house for someone who never planned on signing anything. I informed her that was the reason why I told her right when she walked through my door that I was not going to be signing a contract. She is the MAIN reason why I will never use Empire Today, or recommend them to anyone I know.

Scheduled an appointment online. Received confirmation via email. Next day a guy Marvin ** calls and tells me that he's my estimate guy but can't find parking. I look through the window and see plenty of parking on the street but it's not a free parking. Mr. ** asks me: "Are you going to sign the agreement today or just a free estimate?" Because he is not walking 1/2 block to just give the estimate. I replied that the parking issue is not my concern. "Then you are not getting anything today"... Mr. ** replied... Aw, the poor guy... hates his job... maybe Empire's fault too... doesn't pay enough to these reps... Anyways - my advice - go with a local shop! They stand behind their business 24/7 and from A-Z. The End.

We had a pipe freeze and bust. We called Empire Today to get a quote for new carpet, which of course we then have to submit to the insurance company. When they came out, the sales rep was rude, wouldn't answer any questions, didn't explain the process at all, and was very short with my husband. He then stated that in order to get the "free Estimate" in writing (in order to submit to insurance), it would cost us a $25 deposit. My husband argued with him, and he then "called his manager" who OKed to give it to us without the deposit. But then he made my husband sign a contract with them in order to get the quote. Ridiculous! The contract stated that you have 3 days to cancel or are forced to pay a cancellation fee. All to get a "free estimate." I sent the cancellation papers certified mail this morning, we will see how it goes.

After reading all these reviews I realize that we have made a huge mistake by going with Empire Today. We purchased hardwood floors and they came out. On the day of the promised installation. Immediately, they required payment which I felt uncomfortable doing but the installer said he couldn't get started. They got the old carpet out (we were doing a hallway, bedroom and large walk-in closet at the tune of $5700) and placed the majority of the hardware pieces down but not nailing it. 5 o'clock came and they said they would return the next day.

Empire advertises Next Day Installation but it is a ruse. They have no installers and are more than a week out for a job they advertise for next day. I worked all day getting the room ready, I even ripped out the old carpet to expedite. DON'T BELIEVE THEM, THEY CANNOT INSTALL NEXT DAY, THEY CAN'T EVEN INSTALL IN A WEEK!!

I'm beyond disappointed with Empire Today Company. The representative undermeasured the square footage in my small house and completely left off the kitchen area and I have an all open concept area house. The hired Contractors arrived to lay flooring and didn't have the correct needed supplies from your company. The Empire Today company wanted to charge me extra for their own mistake. My house was a working zone and furniture piled in one room and everything else cleared out and flooring pulled up everywhere. I didn't agree to pay extra for your company's mistakes therefore Empire Today company cancelled the installation on the spot, leaving my house a complete disaster.

We ordered flooring with this company. The salesman told us we could not have tile flooring because our floors were uneven only based on his opinion and age of house. When the installers came out they used a leveler; the floors were even and they stated we would do better with tile especially in our dinning room because the carpet would have 1/2 difference in height in the transition from the living room. We had 2 crews at our house on 1 day for a 2 day job on a Saturday. They left without doing the work. Had Salesman come back re-write order. Floors to be installed on Tuesday. Call Tuesday and flooring has not been ordered. Requested a call back from a Sales Manager. Rescheduled for Friday. Call Friday and flooring still is not in for installation.

Very nice girl came. Showed her my samples of carpet from HOME DEPOT. She showed me hers in a book. She said they were having a half price sale and they would do it for the same price. After installation asked for a swatch. The quality is half that of HOME DEPOT. Had I seen it out of a book, I never would have used them. Never will again and my whole house needs carpet, floors and drapes.

Every time I clean my floor, I am unhappy! A few years ago, my husband and I purchased laminate flooring from Empire Today. Consumers should be educated regarding the negative aspects of laminate flooring. I was not prior to purchasing the product. Pet owners beware! If your pet has an accident and you don't mop it up immediately, and I mean NOW, the flooring surface will lift and/or bubble. I would expect consumers with children may have the same issues since spills are frequent if one has kids. The flooring is NOT user friendly. It requires special cleaners, streaks when cleaned, scratches easily, and I have not found any product safe to use, according to the manufacturer, to disinfect the flooring should you wish to.

Booked an appointment using their website. Got a confirmation email about the same. A 90 mins into the appointment window get a call from their 1-800 number stating that they are double booked and the salesperson will come in 30 mins after the confirmed window period. I waited. At the revised promised time, instead of the salesman showing at the door, receive another call stating that it's not going to work out today as they are super busy with other appointments and I will need to reschedule the appointment if I am interested. What a waste of 3-4 hours during my work day. Empire Today needs to learn basic business ethics and try to keep their appointments instead of wasting prospective customers time. Please value peoples time.

Back in June of this year, I had some hardwood floors put in. First, the person who came out was very rude and in a hurry and told me to hurry and decide. They had the 50-50 off. What a joke. I had checked on what I had done with another company first and at the 50-50 off by Empire, it was the same as the regular price somewhere else. They gave me a quote and when I said that was too high, then they lowered it some. I decided to try them as I had never dealt with them before. Then, they came to do the job and didn't have half of the materials. They had torn all my steps up and didn't have the product they needed. I was left with my house tore apart for about a week while they got the stuff. Finally, they got it. I was very upset about the whole job as it was a headache from day one. I had done my dining room, kitchen, and steps, and hallway.

I was called for a follow up after meeting with empire and the gentlemen on the phone gave me a much lower price. And when they came back out so I could sign contract and give a deposit, they would not honor the price they gave me on the phone.

December of 2011 Empire installed carpet in my living room & hallway was told the carpet they suggested was excellent for high traffic. My old carpeting of 18 years was better than what we received. Called about 2 years to complain carpet was matting and ripples. Pd 1,140. We're told it was our fault because we hadn't cleaned it within 18 months. No such information was given to us. She out and out lied to us. They were not willing to just replace the hallway. Very rude conversation. They sent papers with different info. Would never recommend them ever. Never.

Actual pricing is OPPOSITE of what is advertised . . . so many commercials for $99 and/or low cost. My one small room was quoted at $575!! Would never use Empire. Heavy advertising that does not match actual pricing, very misleading!

Set up installation date. Wanted to be paid up front. I refused. They agreed to install and be paid afterwards. Laid carpet in street to measure and cut. Car ran it over twice. Installation was terrible. I criticized work and installer went crazy. Called me a ** . They left gaps near walls and only did 2/3 of carpeting in a closet. Left a huge area without carpet. On metal transition piece, they nailed it poorly and dented the crap out of it. The supervisor had to come back to fix the installation.

I was scheduled to have carpet installed. Friday no one showed up or called. I called the 800 # and was told that the scheduling manager had scheduled a new appointment for Saturday at 1 PM. Again no one called so I called the 800# again and was told the installer would come between 2-3 PM. Again no one showed up. Called again and was told the installer had tried to call @ 1:40. Not true. Now the manager will call on Monday. In the mean time I have wasted over 8 hours waiting for Empire installers. Not good customer service.

We own a small ranch home and wanted tile in the small entry way and new carpet in the living room, hallway, and bedroom. Not a big job. They quoted us a price that seemed a little high, but since we wanted it done quickly & that is their claim to fame, we pulled the trigger and paid up front the night the sales rep came to the door. We told them the tile could be done any time but needed one week to get painting done before carpet. They said it could be done all in one day. Thought that was weird and tile should have been done first but they're the experts right?

The stairs were initially carpeted, and the carpeting was replaced with laminate by Empire. Each stair is now a trip hazard and 2 of 3 family members have fallen on the stairs.

I paid $5,700.00 for my carpet and vinyl tile from Empire. My sales rep roped me in by telling me if I wasn't happy within a day of install - they would "come back and rip it up... but hopefully you won't do that". The entire install was to be done on Thursday 12/4. So I took 2 vacation days on 12/3 to prep and 12/4 for install. I am a single female who lives alone and I had a lot of things to move. While the carpet was being installed on 12/4, I received a call from another Empire employee who stated they had no idea I was getting carpet laid and they couldn't do it that day! Very upset, I took a third vacation day and missed 2 important events at work. They were to show at 8 on Friday. They showed at 9:30 and forgot the requested transition pieces. Those transition pieces were ordered by my sales rep the day before. I requested the grout line to be larger than what they showed me. So they started and I stayed downstairs.

I had rugs put in 3 years ago from Empire Today. The workers that came to lay the carpet down were Spanish and they were speaking in Spanish as well! I guess they did not realize that my husband was Spanish speaking as well. They were talking about how they had to hurry up and get the rugs and molding down because they were already late to a party. Well they literally just threw the rugs down. I called a week or two after they put the rugs down and a woman and two men came and took pictures of the rug and the molding that is cutting up my 9 month old's legs (posted picture on Twitter). They said they would be calling to let me know when they will be fixing it. They never called or came back.

I had Empire install hardwood steps and laminate floors in my home. After the job was done I noticed indentations in the hardwood steps, scratches on the laminate floors, and a transition piece not properly attached. After calling the salesman he told me to call the customer service. Customer service told me they don't guarantee against scratches even though the salesman told me and my wife the floor would not scratch. I also told them about the indentations and the poorly attached transition piece.

Shawn ** - This guy is totally incompetent. I hired him for my floors and he did a terrible job. He kept going outside to "smoke". He left a complete mess.

Figured out how to answer the original complaint after writing another review but anyway, here goes. After I wrote a review here on Consumer Affairs I was contacted by Empire. They said to call so I did. Worked with Mark ** here in NY and he was great. I received all new carpet. I did have to pay for installation which didn't bother me and I chose an upgraded carpet, much better than what I had before so I chose to pay a little more for that.

Salesman came out to my son's house and carpet was ordered for a bedroom. Son took off the next day from work to wait for the installers who never came. Installation was set up for the next morning and they still did not come. Son rearranged for another day for installation. Never heard back from the salesman. I will never use this company again and my son used them on my recommendation from previous carpet they installed in my house 5 years ago. I will be sure to tell everyone how poor the company is.

2 years ago my mother opened an credit line with Empire carpet. 3 rooms and hallway and 15 stairs were carpeted, and the kitchen and downstairs bathroom has linoleum added. The linoleum started getting these holes popping up in different areas. We contacted Empire, and they sent their contractors to see the floor. They were here only 10 minutes. They did not take any pictures, they just stood there looking at the floor, and did not examine the case of the damage to my floors. We have a 5 year warranty on these floors. They called us back and stated that the damage was done purposely and they would not repair our floor. Again we have a 5 year warranty on our floors. My mother do not have an outstanding balance with Empire. My mother was so upset and let the person know, they need to send someone else out here to look at her floors because why would she spend 10,000 dollars on her floors and damage them. They have POOR customer service and would not recommend them to a herd of sheep. Their business is not worthy of any consumers that work hard for their money to get bad service and a company that would not live up to their warranty.

Empire scheduled an appointment at my second choice time of 1-3, instead of 11-1. Then they didn't show for the appointment. They did call to reschedule after wasting an entire Saturday. When I told the girl at the call center that my time was more valuable to me than the $50 she offered to reschedule, she simply hung up. I don't want them in my home and I won't give them another day of mine to waste, let alone trust them with multiple thousands of dollars of work. I never have posted a customer complaint until my experience with Empire flooring.

Empire Today is the worst flooring company. Their employees are rude and unwilling to recognized the horrible work the contractors have done. I will never recommend Empire Today. My laminated floors are peeling. My carpet is separating from the stitching. When I called to complain they sent out some more contractors who just attempted to back up the original contractors and stated I am the owner of the house who paid out thousands of dollars caused the floor to peel plus it's too much moisture in the house!! Oh my GOD please do not use this company. If I had the money I would sue and make commercials to let everyone know Empire Today is the Worst. Please let me know if a class action lawsuit can be started. Please.

Ordered carpeting for living room, dining room, hallway and 2 bedrooms. Installers came and had a work order for everything except one bedroom. Color for bedroom(s) were incorrect but agreed to install the same color as the remainder of the house if it could be done that day. Installer stated that he had enough carpet to complete the job. After 2 hours of installation, installers stopped, then stated they didn't have enough carpet to complete the one bedroom and stated that they would be "back tomorrow between 8-9 am" to complete the job. They also had to leave because there was a "big job" that they had to get to. I did receive a very small credit for the inconvenience. Next day- 10:00 am and no installers. Called Empire customer service who stated that the job had been rescheduled for 3 days later. No phone call was received informing me of the change.

Not installed when scheduled, Poor installation, Damage to walls. After reporting damage and sending photos we received phone calls asking us to schedule someone to do estimate for repairs. Because of work restraints we requested they send someone - that was a week ago and no one has bothered to call us back. The installation job is so poor, the carpet is cut too short in some areas, they put a seam in the middle of the floor - besides looking horrible it will only get worse with wear. The installers damaged walls, baseboards, and furniture.

My husband and I purchased our new home and decided to install hardwood flooring and shutters and blinds. We closed on our home September 25th and ordered flooring and window covering on the 29th of September. The sales person told us it would be a 4 day turn around. He never mentioned that the window coverings would take longer. We got the flooring installed by October 8th and still no blinds. No one contacted us as to any status to our installation. We have called Empire every week until we were given a date of October 31st. Oh, I didn't mention that we postponed our move in date until we have blinds in the house. We didn't want to move stuff in and the windows were all open.

I had 3 rooms of carpet installed and one room of linoleum. The carpet in one of the rooms started to show a weird spot as I began to sweep it. It is in a guest room, so no one even stays in there. It appears to be some sort of manufacturers defect. When the unloaded the carpet for that room I asked if it was enough, as it looked like a roll end... They got it to fit, but with not one scrap left!!!! I have called customer service and sent pictures on my phone to a rep who is 60 miles away! They will not schedule an appointment during a week day late afternoon or evening! They want to come on a week day morning or late morning!!!! Really... You have to miss work to meet with them to solve something that is their fault in the first place!!! I don't call that customer service!!! I am still waiting for a return call to get this scheduled!!! I began speaking with them 2 weeks ago about this!!! Like I said NO CUSTOMER SERVICE!!! Do not go with this company!!! Lowes and Home Depot have the same carpet for less money and I know they both have good customer service! The convenience of them coming to your house is NOT WORTH IT!!!

A gentlemen stopped out and measured for new flooring in an apartment that is being redone. His measurements didn't really make sense to me and so I had it done by someone else. The same rooms etc. Empire measured at 1,106 Square Feet or 123 square yards. The second company measured 808 square feet or 90 square yards. So they were trying to screw me out of 33 yards of carpet at $20 per yard. STAY AWAY FROM THIS COMPANY.