Empire Today Reviews

The salesperson was very nice and helpful. We had to wait a week and a half for installation. I received a call from someone telling me the day before that the installer had a personal emergency. Ok I can understand that. They rescheduled for the next morning. NOTHING so at 9:30 I called the 800 number. They said they were at the warehouse loading. About an hour later I received a call apologizing that the installers car broke down on his way to Birmingham from Atlanta and there were no other installers in this area. SERIOUSLY? So the 800 number guy lied to me, hmmm.

We had laminate flooring installed by Empire Today. It's beautiful and we're very satisfied with how it looks. Empire's cost was fairly inexpensive and I also liked the fact that they would move the furniture for us. They were very attentive. When they arrived, they showed us the laminate to make sure it was the correct product that we had picked out. And they surveyed what they needed to do, told us what they were going to do, and how they were going to do it. Them explaining to us where they were going made us feel more confident in walking out of the room and just letting them do the install. It was a very good experience and I would definitely recommend them again.

It was our second time with Empire and we had them install our carpet flooring. We wanted better grade carpet. However, my wife was upset about the stain that she can see on the carpet. We reached out to their customer service and they came out and looked at it. First, they sent a technician and then they sent some specialist manager, but nothing got done. They said they could redo it but it'd be at our cost. We just had the carpet put in which doesn't make sense and I'm not sure who's responsible for that. The crew was great and installation was quick, fast and courteous, but I couldn't recommend Empire Today at this time. My wife wanted me to put a big sign in the back of my pickup truck: "Do not buy Empire Today."

I had a good experience buying carpet from Empire and I had it installed in my home. For the cost of it, the quality was good. Other brands may have had better quality but that came with the cost. Also, I liked the dual color of the carpet I got.

Empire Today installed carpet and laminate flooring in the living room and bedrooms of my home. I like the way the carpet feels and the laminate is good. I like the color, too. It's a nice floor. It was a good experience with Empire Today.

We had a LVP floor installed in Sept 2015. We selected LVP floor for the entire house (approx 1850 sq ft). The total cost was over $13,000. The installers left the job unfinished (kick panels not installed and molding around walls not completed). We were told someone would be back to finish that work. Eventually after some weeks, the molding was installed, but the kick panel under the sink and dishwasher fell apart later. The following summer, we noticed the floor in the kitchen was lifting off the subfloor. After repeated to local C/S mgr Ryan **, we were told that this laminate had issues being used in areas under direct sunlight. Mr. ** suggested putting tile in the kitchen but we rejected this as we wanted what we were promised. Mr. ** then told us that the floor should be glued down. He said that this would violate the manufacturer's warranty, but Empire Today would provide their own warranty.

Have to say I received great service from Empire Today from the super informative sales rep to the super fast installers. Had no major issues at all. There was a lot of mess outside the house during installation but they didn't leave one piece of debris after they left. There was one issue with only half the materials being placed on the truck but that was fixed and installed the following day. All in all would definitely recommend. I had hard woods and carpet installed.

Salesperson - left sample carpets; never picked them up at discussed times. Wrong color carpet delivered; salesperson thought it was hilarious. Not when we had to take a day off work. Manager - Discussed issues; didn't offer a credit. Of no help.

We had Empire Today do a tile flooring in October last year and we had them come back a month ago for carpet flooring for the two bedrooms at home. The salesman did a great job and he was very knowledgeable. We liked the product we were looking for and its cost and quality are equitable. With the new flooring, our floor looks great and updated especially that we have an older home. Overall, we’re happy with Empire Today people and they are very professional. The only issue we had was we have water dew that comes out near the tile when they did the tile flooring. I still didn't know how to resolve that and I tried to caulk it.

I had Empire Today install two floorings - one is laminate and the other has a really good wood-like look. I like the colors. Empire explained everything about the features. They also told me that I have a lot of moisture under my house that I need to get taken care of. Otherwise, after so long, the laminate will start coming up. I wish that I could have gotten the laminate all over but because of the condition on my floor in the hallway, I couldn't do that. But I'm confused in a way. I know Empire had me approved for credit so I don't pay them anymore. I thought I had to pay Empire and who they called up but I did not realize I had to pay the contractor because Empire is already paid out. Other than that, I'd still be back. I got two more rooms and I needed to get it done. I love Empire to death and people should really try it.

My flooring was installed on October 1st, 2016. We realized the floor was beginning to buckle in January. We made a call for service, someone came on February 20th, 2017 at 7pm. They walked back and forth on the floor a few times. They determine it needed to be repaired. They would submit the form for the work to be completed. No one ever returned. I called Empire all through the month of March, they were giving me the runaround. Finally April 6th, I was able to have customer service give me an appointment. I took off of work so I would be home, they could not give me a time.

I had Empire Today install carpet on the stairs in my home. The product that they sold was what I wanted, and I really appreciated the person who came out to measure. Her name is Lyn and I was very pleased with her. She set up and I was especially happy that they would install the next day. The fellows that came out to install the carpet did an excellent job. I like the carpet's appearance and the way it feels when I walk barefooted. It has exceeded my expectations. I was delighted with my experience with Empire Today, and I've already recommended them to people. Their service is wonderful.

I had talked with Empire Today some years back and I had them put down hardwood floor in our family room. The design of the hardwood flooring is my favorite feature. The installers were real good, did a real fine job, and I really enjoyed them coming into my home and doing what they did.

I saw Empire Today advertised and they came out, gave me an estimate and I thought it was pretty fair. So I went ahead and had linoleum installed in the hallway first and then the square tile in the bathroom the second time. It's new and it looks good and shiny. They did pretty good work and they were on time. They did a good job both times but the second time was a better experience. I couldn't understand the first group too much but I could understand more what the second group was talking about and saying. Overall, Empire has a very good service and a good price.

I had Berber carpet installed in my family room in September 2016. THREE MONTHS later a loop got caught in my vacuum and it unraveled 2 feet of the carpet. I called Empire and they told me it was not covered by warranty. They charged me $150 to have someone come and glue in a strand of new carpet which looks terrible - you can spot the repair all the way across the room. They refuse to do anything else for me.

We had our flooring replaced almost 2 years ago. We have recently had problems with our tile flooring coming up. They came out and said it was water damage and offered to fix it for $768. They originally came out to fix a issue close to the doorway where it was poor workmanship with connecting to the saddle of the door, in which caused moisture (through the winter, condensation) to seep under the tile, thus causing it to ruin the sub floor. After they said they wouldn't fix it because it was 4 months outside of warranty, I had a contractor come out only to find out that they did not remove the old tile, as they were suppose to. It was even in the contract to do so. So I have a total of 5 layers of subflooring/Flooring and it has no chance to breathe properly. They have refused to help us out with this problem after several calls and emails. They pretty much took advantage of my wife being home during install and did not do what was promised.

It was absolutely satisfactory as far as the product from Empire Today is concerned and we love it. I got the Luxury Vinyl Plank and it was installed in my living room, the hallway, the bathroom and two bedrooms. But, the business part was not up to par and was not professional. My problem was dealing with contacting the sales people because no amount of calls were getting through to get someone who could talk to me, to schedule to come back and do a reselect. That was a major frustration because I had cleared the bank of my money but I didn't have a product and anybody to solve the problem. It went on like that day after day, after day for a week.

Initially, the installer from Empire Today came out and wanted to be paid upfront. But I told him if he'd actually do the job then I'll pay him. Then he didn't like the appearance of the rug and it seemed to me that he didn't really want to do the job. He knew he will eventually replace the rug and he must have known it wasn't in good condition. And there was a stain on it and he knew what it was. He was a little picky for me so I called Empire and told them he didn't have to do it. He left and the next installer came in on the same day. It's the same rug, the same stain, but he was different and he didn't mind working. He was willing to roll up the sleeves and get the job done. He and his co-worker did a good job. My son's using the room where they put it in and he's enjoying it

I scheduled an appointment for today between the hours of 12:00 - 2:00 pm. I left the office to be home before noon and at 2:10 pm had not heard a word from Empire. I called only to be told this is not "typical" and I should have received a call letting me know that the salesman would be late. The representative called the salesman and then told me that he was unable to break away to call me to tell me he got held up but that he would be here in 45 minutes. I canceled the appointment as I have already waited 2 hours. If this is how they treat potential customers one can only imagine how they treat you when the job is done. No thank you.

First of all The salesmen did not know where to park (with 8 spaces in front of building and street parking was empty). Second he was dressed in shorts and looked liked a serial killer. Very unkempt appearance. Then the carpet he showed us in samples I would not even use for a rabbit cage. I wanted a walk in closet done. He tells me that the installers would not come to my home unless the job was $500.00 or more. I made it clear to the appointment person that I had a very small area to be done, THIS WAS A WASTE OF MY TIME. At that point I should have been told of a Minimum. IF YOU WANT CHEAP CARPET THIS IS THE PLACE TO BUY IT!!!

Empire Today never came back and did my carpet over. It's been over a month now since they're supposed to have come back. Because they came to re-measure and Milton said they were gonna bring some more carpet but they have to go and cut some more carpet because they can't do anything with it. I said my thing was they should have just had both sides even. If they've seen where one side was uneven, they should have just cut it to the equal size instead of cutting it on one side this way and the other end short from the wall. They were gonna bring another carpet, but it was gonna be 18 instead of 17 point something. Then the woman said that I would have to pay some more money. No, I'm not.

The vinyl that came with the house years ago before we bought it had been separating and couldn't be repaired. Also, we had carpet down the hall and my wife wanted to get rid of that. Anybody around here probably does a good job but I'm not familiar with them. I gave Empire a call 'cause I had a friend in Florida who used Empire Today and he said he was very happy. So we had Empire Today put vinyl in my hall and foyer and big vinyl squares in my kitchen. The two workers did the hall and then the next day, they did the kitchen. At that time, they didn't know if they'd be the two coming back. I gave them a little tip 'cause they were able to do a good job. They were very efficient, patient and cleaned up after themselves. They were right on-time and finished on-time. All in all, we're very thrilled with our experience and happy with the work. I highly recommend Empire Today to everybody else.

We ordered a rug from Empire Today. It looks pretty decent and I like the color which is in the grey family. Empire's reps are supposed to be coming out by the end of the month to install it in one of the bedrooms because we're not ready for it yet.

Updated on 05/20/2020: I got my floors the first time 2 years ago and it's now bubbling up and they are not honoring the warranty stating I only have 30 min to pick up and water only. I never let water or anything else sit on my floors. Stay away!!

Avoid this company at all costs! On Friday March 31 the Empire Today sales rep came over, paid for the carpet, we picked out our carpet and set an installation date. We are on a time crunch because we have to list the house to sell, scheduled the install for April 7th. My husband had to take the day off of work as the installers would be calling between 8 and 9 to let us know when they would arrive. A woman from Empire Today called in the morning to let us know the carpet was out of stock! Out of stock? We purchased the carpet a week ago, why didn't they know then that the carpet was out of stock? So on Saturday the sales rep was to be at the house at 10 am so pick out another carpet. We couldn't leave to pick up supplies for projects we are finishing until he showed, so at 10:30 we had to text to find out his ETA....

When I saw their TV commercial with the little man pulling the floor, I decided to go with Empire and have them install our carpet. It looks good now and I would recommend them.

My experience with Empire Today was good. I went with them for their affordability and I got their carpet, along with some laminate hardwood installed in my hallway, living room, and stairs. It was a very good installation and I like both of the products.

I had floor tile installed in my kitchen and in laundry room. The installer was Merlin Floors LLE hired by Empire. 8323894002. The job was very poorly done, with spacing between tiles inconsistent, and around cupboards did not fit with corner round. The sidewalk had their cement edge my sidewalks with their spills. The cutting around doors was very sloppy. I was told by Jason ** that I would be called on April 1st at 7:00, never happened. Called Jason at 8:00 and he said he would call installer. The installer show up about 11 with his son and another installer.

I was watching TV and called 50 Floor because I saw the commercial and they had a sale going on. But we live 15 miles out of their range so I called Empire and said, "You probably don't come this far, but do you come to Gruetli-Laager?" and they told me they can come out here. Two Mexican guys installed the carpet and they were so sweet. It was 1,550 square feet of carpet and the installation took a day to finish. They couldn't have been any nicer. I like the stain-resistance of the carpet and walking on it barefooted. It was fantastic from the sales guy all the way to the installation.

My son moved into a trailer but the carpet was unfit so we ripped it and had Empire Today put new carpet in to make it nice. They had already done two rooms in my house and I had a line of credit with the company. But it was confusing. Empire's under Wells Fargo so even on my phone or computer, when I go to Wells Fargo, it will say Empire, my mortgage and my checking account. It always remains there. And I was getting mail from Empire so I assumed my line of credit was still open and it was only a year or so that has gone by since I last used it but the hassle was when it came down to it, they started telling I didn't have a line of credit with them. However, it's convenient when I have a line of credit and can say, "Put it in over there". I like it if it remains that way. It was also convenient having them come to me and me not having to go out to all the stores.

When they came to take measurements, it was a fair deal especially since they have that half-price deal off which was pretty good. The quality of the hardwood flooring is excellent. They were done very quickly. It was a two-day installation. It wasn’t an easy job for me in my case since I wasn’t living there. I was renting out. There was no furniture, so it was for them an easier job to do than in a home where people are actually living and they have to move furniture out.

Everything went fairly well with Empire, but I made a call last week to have the salesman call me back about a couple of little issues and haven't heard from him. But I realized last week was spring break for everybody, so he probably wasn't working. And I didn't call until Thursday. I had laminate flooring installed in the kitchen, dining room and den. But the color isn't what we ordered. We didn't get the right color, but I can't turn back from that. We got red cherry and I thought we were getting more of a brown and gunstock-like flooring. We don't really like how it shows all the spots on the floor and it's just too red. But I didn't call Empire and create a whole problem. I wanted to talk to the salesman personally that sold it to us, so I called his personal and salesman phone numbers.

I called Empire Today one time and they had a sale then, and they came. The salesman was very professional and polite. He worked real hard to meet my price. When I had a small budget, he was able to get it within $100 up. It was one of the cheapest carpets that they had but so far it's really good. The workers came a few days later. They did the linoleum first and then the carpet. They were great. Even the installers were good.

Empire Today installed laminate flooring in our home. Lori, the lady from Empire that came, was very nice. She explained the warranties and everything really well, and I like the way she presented the company. I've only had the new flooring a short time, but I like that it's easy to keep clean. It always looks nice.

The cost of the carpeting from Empire Today was good, but the quality could be a little better. We've got tiles and wood, and when the carpeting abuts tile or the wood, it seems to be sharp-edged. Apart from that, they did a good job on the installation and the carpeting looked good in the house.

***HANDS DOWN THE WORSE EXPERIENCE I'VE EVER HAD WITH A COMPANY! Representative "NO SHOWED" for my initial in home estimate appointment, which I took 2 hours off from work to accommodate. When I called, I was told the agent scheduled only works in the morning, so they rescheduled me. Had my in home estimated on 03/30/17. Even though Empire's quote was almost $80 more than Lowe's, I proceeded with Empire because the sales representative who spoke with his manager while sitting at my kitchen table assured and guaranteed me that they will be able to get my installation completed on April 3rd. Telling me I would have to wait several weeks for installation from companies like Lowe's and Home Depot and they will not only do my installation on the 3rd, but move my furniture and dispose of my old carpet.

My husband and I were looking to have laminate floors installed on the entire 1st level of our home and vinyl installed in our 3 bathrooms. We has a sales representative come out to take measurements, give us a quote (over 6k), and allow us to pick the products. Everything seemed to be going well at this point but it soon changed. We set our appointment for installation for about two weeks out.

I don't normally write reviews, but my terrible experience with this company has forced me to share my thoughts. I scheduled installation of about 200 sq feet of porcelain tile and 1000 sq feet of carpet. The salesman (Jerry) that I worked with was the only decent part of this ordeal. First problem: Tile installer was supposed to show up on Tuesday, however he did not show up till Wednesday. Upon showing up, he realized he did not have enough of the metal border for the edge of the tile. He said he would go get more during the day, however he never did. I had to leave for work before he was finished and the next morning I noticed that he never installed the metal border around one section of the tile.

I just got out of rehab and I had to get a carpet out of my house because I couldn't roll the wheelchair in here. So, I got flooring from Empire Today. The flooring looks like wood and it's pretty, but when I tried to get it, it was not on sale. As for the installers, the first group did a nice job and I would want them back again. But the second guy, the one who did the corners, brought a young boy and two ladies with him and he messed up a corner. But I'm still happy with Empire.

We had Empire Today install carpet in the basement of our home. They were running a special at the time, and it made more sense because the installation process was easier, cheaper and better. My wife, kids and I truly love the carpet. It definitely made our basement a more livable space. I like the padding that we put underneath it because it's sitting on concrete. I also love its color. We wanted it to be easy to keep clean and have a level of comfort. It definitely met and exceeded our expectations. I've recommended it to several friends. Overall, Empire has great service and product.

We had a carpet in our kitchen for 16 years. We need a change. Wow what a different. We love it. Looks cleaner and makes the room look bigger. And yes I would recommend others. Everyone tells me how beautiful my floor looks. Next getting rugs through the house. TYSM.

We had Empire Today put down some laminate flooring in our kitchen. The rep walked us through everything and we had a clear understanding of what was going to happen. Their installers were on-time, careful and considerate. They moved the fridge and stove, put everything back and they cleaned up too. They were done in four hours. Overall, we had a great experience with them and I'm totally satisfied. In fact I already recommended them.

I had Empire Today once a couple of years ago and they did an excellent job. But I wasn't as happy with the installers. They nicked a lot of the white woodwork we have and they've done some damages that we're gonna have to go back and fix because they weren't very receptive to making any kind of adjustment. We haven't pursued it yet because we're still fighting with our insurance company to do the rest of the work. Also, there are a couple issues that I still have and I ran it by their customer service department. The installation went okay, but this second time, I wasn't really happy.

I had laminate put in the dining room and carpeting in the whole living room, up the steps and in the hallway. Empire Today's work was very nice, very clean and very quick. Everything was wonderful and I love my new flooring. It looks so nice and the dining room was beautiful. In fact, I'm considering to do more, eventually.

On August 29, 2016 I signed an agreement with Empire Today to install porcelain tile in our master bathroom in Clovis, California. The installation was scheduled to begin Monday, October 10, 2016. During the preceding week, Empire called to confirm the date. When the installer did not appear on Oct. 10, we called Empire and we were told that they could find the contractor/installer. Later that day or the next we were told that the installer would arrive on the following Monday, Oct. 17. When the installer did not appear we were told he would arrive on Tuesday, Oct. 18, at 8:00 am. The installer arrived at 10:00 but could not speak or understand English. As a result communication was impossible.

Empire Today reps came and delivered the hickory hardwood floor. After it was delivered, they told me that it has to acclimatize for at least a week to 10 days. So, it's still in the box acclimatizing in my living room and I'll have it installed by a contractor next week. I like its quality, color and pattern. It's real good with the other wood things that I have in the house. It was amazing though expensive. There's a cheaper flooring I could have gotten but not as good in terms of quality, duration and longevity as this. I pay for quality when it comes to home supplies. The young man who came and delivered it did a great job. He was very professional, friendly and he delivered it on time, and nothing was damaged. We're putting it in ourselves after some concrete work is done here. The whole house is being renovated so we'll know in another week how the floor looks. Overall, it was a fine experience.

I made an appointment Friday for an in-home measure the following Tuesday. I was pleased to get an appointment so soon as I have furniture waiting to be delivered and wanted floors installed rather quickly. My scheduled appointment time was 9:00 a.m. to 11:00 a.m. I arrived at my new home at 8:30 a.m., set up a table/chairs for the salesperson to use once the appointment would start; I waited from 9:00 until 10:30.

We've dealt with Empire before so we decided to use them again. We've had an easy experience with them. And in our recent purchase, we got carpeting and everything was great. They came and did their job. I'd recommend them.

When the sales representative came to our home for the estimate, we were promised a quick installation on a laminate floor that was in overstock. When the installers came for the next day service, they told us they did not have enough flooring, so they did part of the installation, and now the work is partly done, with exposed concrete, and nobody seems to know when they will receive more flooring to come complete the installation.

My wife used to have her own business and she has used Empire for her leased office space. She then recommended Empire when I was turning my parents' former home into a rental house. I had them install the carpet in a couple of our rooms. This was the first time I was gonna be leasing out and I didn't want to put any $5 carpet in there because I didn't know what kind of renters I was going to get. And since it's a rental property, I'd possibly have to buy the carpet again in the next few years. The installers showed up on time. They were finished fairly quick and everything looked nice. It really worked out. On the whole, I was very impressed with Empire Today.

I was happy with my first experience with Empire, so I came back and for the second time I had them install indoor carpeting for the new condo that I bought. Their prices were reasonable and I'm happy with the product. Although there was a little bit of a snafu between what the salesman told me and what they ended up doing. When the salesman made the deal, I asked if it was an option to keep the laminate flooring. A salesman will tell you anything to make the sale, so they told me that I could and they could put the carpeting on top of it. So I agreed to the contract.

Empire Today's cost seemed lower and the quality was the same compared to the other companies. I had them do the carpeting, hardwood or laminate in the entire condo and it's all good. I'd recommend it.

I had carpeting done by Empire Today for the living room, hallway and bedroom. We chose Empire based on a recommendation and the carpet has met my expectations.

I had hardwood floors installed on my stairs. I ordered a runner for the stairs. I scheduled an appointment twice with no show. When I called to voice my experience. I requested a supervisor to call me back. Either times has a supervisor called me. I'm starting to believe Empire doesn't have supervisors! The only explanation I've received is as follows: "Sorry, someone cancelled your appointment, we're not so sure who and why!" How can a corporation of this magnitude have such poor customer service? The way customers are treated is not acceptable! I would NOT recommend Empire Today!

I bought a whole house of the good laminate flooring. $8000.00 worth. The salesman knew I have dogs and a older dog that sometimes can not make it outside. He promised me this one was good for them. Will not scratch and water would not hurt it. He lied!!! As far as scratching that's good but if she has an accident it makes them seems swell even if I get it right away... Do not recommend for dogs... As far as insulation that was great... Oh and the day of installations said they did not know we had a sub floor in our existing floor and the price went ups 300.00. As far as I'm concerned the salesmen should be qualified to quote accurately... Not happy with this very large purchase.

The tile was put in and it is awesome but the rest on the work done was not up to my standards and Empire's customer service suck. They came back out and fixed one issues. Still not the best but I will live with it but the other issue still has not been fixed. I spent all day 4-1-17 home waiting on a phone call to let me know when they would be coming by to fix the other issue. No one called me like they were suppose to. Instead they call my husband which in turn he had to call me and let me know and someone lied after I finally got a call at 4:30 pm after I had spoken to several people during the day and of course their excuse to me is "I can't get a hold of them but I left msg." Yea right.

I just had a carpet done by a different company and they messed up things bad. We had big old bubbles that we had to step over and they would not fix it so, I was mad. I called Empire Today and I liked their positive words. They could get right to it and they did. The sales guy did really well and he did everything he said he would do. He wrote down what I said and it was all covered.

I had hardwood floor in the living room installed by Empire Today and I'm satisfied with the work that they did. But some of the nails around the edges was coming up and I did call them. They tacked it back down but it seemed like they're coming back up. It also seemed to me that they should have put some wood glue down instead of the nails. But outside of that, I love the floor. It didn't take them long to do it and I'm pleased with my overall experience. And if I had to do it again, I would probably call on Empire again.

Rugs were installed by Empire Today in my bedroom. Getting the company was convenient for me. They came to the house that's why I picked them. I liked the salesperson, and she was very nice, helpful and thorough. She showed me a lot of rugs and told me a lot of stuff. And I like the rug, too, with its 20-year-wear look on it. It was an excellent experience all around.

I've seen Empire Today's work before. It was very impressive and the price was right. They installed the laminate flooring at my retirement place, everywhere except in our bathroom. I like that it's an easy upkeep. I have a dog that sheds so I could just run the sweeper over it really fast. It's very nice at that respect and it suited my needs perfectly. The new flooring is delightful and I love it. All in all, it's a very good experience and I have recommended Empire Today to my friends.

Had 3 rooms carpeted on time and professionally installed with some tack board replaced. Great job. Looks good but wish it were less expensive than $300 per small bedrooms. Overall process was hassle-free, meeting the saleslady for guidance on my needs and scheduling and keeping the appointment for installation. I will do further business with Empire! Good job and thanks.

Empire sent a carpet installer out to fix nails that were left in the carpet. Also, Empire is going to give a credit on account to pay for the carpet to be cleaned.

We had 7 rooms, 2 stairways with 3 landings, and a long hallway carpeted by Empire Today. We took the initiative to order a high quality padding and a high quality carpet product to have installed into our home by Empire Today. We were very happy with the outcome of our new flooring for approximately a year. We began to notice that the carpet started to buckle in 5 of the seven rooms. As months passed, more and more buckling has occurred. There are only 2 residents in our home, myself and my husband so there is little wear on the carpet. Even if there were an entire family here, newly installed carpeting should not buckle in so many rooms if it were installed properly. We have contacted Empire Today to no avail. They are not standing behind their poor installation.

Empire had a really great deal and they made the process very easy. We initially had a free consultation, and since it was a very good price and very flexible, we went with it. Although we had to reschedule a couple of times because of our stuff, but they were great and we're very happy with their service. They did a great job in installing our carpet. It was awesome.

We were ready to have carpets installed in our two bedrooms when Empire Today was recommended to us. It feels great and I love all that padding and the color works perfectly. We are very happy with our choice.

We've used Empire Today before so when I wanted to have laminate flooring installed in the hall and the bedroom of our home, we went with them again. It was a reputable experience and the flooring has met my expectations.

From sales to installation the experience was pleasant and hassle free. The gentlemen installing the new carpet were courteous, respectful of the house and the rooms they worked in and truly hardworking. They left the house spotless after 4 rooms, a hall and stair installation!

We had overall wonderful service (Installation of Laminate, carpet and tile!)! The value was excellent! The installers were very knowledgeable and they took care to value our home. They answered all questions and put us at ease regarding their installations. We would highly recommend Empire to our friends.

I was overcharged and I have the invoices to prove it. It's taken over 4 weeks to get it fixed. Still waiting. I continue to call and nothing gets fixed. I've called 4 times. I feel like I've been taken advantage of.

I was told by ConsumerAffairs that you would respond to my complaint that was made almost 3 weeks ago. Still no response from you. You charged us 1550. For a 5ft by 6 ft kitchen. Less than 35 square feet. When I called someone else for the Carpet they said they would have charged us 600. For the job. Never heard back from you since my husband made the complaint.

Carpet installation was done when it was supposed to be, in a timely manner. However, because they try to fit in as many jobs as possible in a day, they rushed. Carpet looks ok now, hope it lasts. They worked in such a hurry, damage was done to my stainless steel refrigerator, one door scratched up as they were bringing in carpet. Things happen, but trying to talk to customer service about the damage was a joke. Several weeks of not getting back to me, ignoring my messages and emails. Was finally resolved, but not fairly in my opinion, as I now have a damaged refrigerator. Will NEVER use Empire again!

Job went well. Work done on time, with great results. Two men removed the old carpet and pad, tightened a few squeaky floor area, installed new pads and carpet. Do wish the installers would have put floor mounted sliding door guides on two closet doors.

Was disappointed with the immature installers. I'm still trying to get my drawers back into the right place. Will see after awhile if the work will hold together. This is the third time of dealing with Empire and it's the first time I was not happy with the installers.

My carpet installation had to be rescheduled twice times. Once was due to rain, which might be understandable, but the second time, the installers said they needed more men to move the furniture (there were 3). When yet another crew came several days later, there were only 2 men and they moved all the furniture without blinking an eye. So, my family was inconvenienced for over a week - 1 bathroom, books removed from bookcases & stacked in the tub, etc - because the installers just didn't want to work. I also had hardwood put down in the kitchen. That installer said the cabinets over the fridge had to be raised to put the floor in; we removed all the dishes from the cabinet & then he said he would not raise it. Therefore, there is hardwood only around my fridge & I am going to have to pay someone to finish that job. I will never use your company again.

I asked them to come to my home. I didn't like the floor molding. It was too small. The gentleman said if it came larger it would have to be white. My floors are ash gray. I love the floor. It's beautiful but I don't like the molding. I need larger molding ash gray.

I was extremely happy with Cesar work, he's the best. I would say he's a perfectionist!!! Thank you Empire Today. I would highly recommend you guys to anyone and everyone, everyone that sees my floors just love them and ask me who did them because they came out so beautiful.

I decided to use Empire Today because it's fast and convenient and they could do it in a short period of time. I had carpet installed in the main floor and the family room. It was fine but they had to come back because it wasn't tightened up and tucked down enough. It's edged by hardwood and hard to get in there tight and the carpet was working up on the sides with little threads that look like they were coming out here and there. But the carpet and the padding are nice and the plush is thicker. As soon as I had a problem, I called and they were out the next day so it's good. I'd recommend them.

I love the flooring from Empire Today. But there are several small items that weren't finished. I tried calling in about that but no one returned my call. Also, the installation could use a few little tweaks. But other than that, everything is fine and I certainly would consider purchasing from them again.

I purchased carpeting and man made tile for 2 bathrooms. The two different people that did the installation were professional. I have to give the carpet installers extra praise for the job they did installing the carpet in one day with a grand stairwell that looks just awesome. I also have to commend the office staff in their warehouse in Denver for going above & beyond in making sure I was happy with my choice. Thank you all!!!

The two men worked for 12 hours installing my new carpet. They did a great job. Left me the unused carpet at my request. Very professional men. Carpet and padding quality was excellent. For me twelve hours without a tv was a very long time. However they could have wasted time but kept busy all the time. They worked very good as a team.

I chose Empire after doing research on several sites and speaking to friends who had used the company. The salesman came out when scheduled and had exactly the laminate flooring I wanted. We also ordered wood blinds which complement the flooring perfectly. The installers did a fantastic job and completed over 1000 sq ft of flooring in one day. The blinds are beautiful and we receive many compliments on our house.

carpet and laminate installs - My experience with Empire was a pleasure due to my salesperson Sally and the hardworking installation crew(s). The great work they performed is visible every day. Thank you again. I would recommend Empire to everyone and would use them again.

The installer did not put the upstairs toilet back in correctly, so it leaked through the floor, through the ceiling (which just was freshly painted) & then on the floor downstairs, buckling the brand new laminate that you all just installed! And they damaged my kitchen cabinets, taking up my old kitchen floor, & put a hole in the lower wall in the laundry room, also taking the old floor! And there are other areas of buckling throughout the living room & dining room! One of your inspectors came by & he saw everything, took pictures, & said he would report the incidents to home office! WELL it's been over 2 weeks & no one has called. So I called 3/29, spoke to J. **, & I am still waiting for his call 2 days later!

The flooring product is excellent. However, our experience with the installation of the quarter round and caulking failed. Called customer service twice - first time to have installer return to caulk all the joints but he used tub & shower caulk which cannot be painted. I spent many hours removing this caulk and recaulking all the joints myself. The second call was to the General Manager of the Phoenix branch to express my complaints.

I am extremely angry and upset. I have called for two weeks straight to have my flooring fixed. Empire will not return calls, nor fix my floors that we paid top dollar for. There's missing trim, gaps in the flooring, glue stuck on the floor they used to glue my carpet down. I not only waste my time buying and cleaning the glue, which it's not all the way gone, but spend more money on chemicals. The worst company I have ever used.

Our venture started with looking for the right person for the job. After another company countlessly canceled appointments we sought for a company who had a very good rapport. Always seeing the catchy commercials on tv and being skeptical with the deals shown we decided to make an appointment with a salesman from Empire. When the salesman arrived not only was he very educated with all the different types of carpet but he knew exactly what we wanted and he knew we had a budget set. At last our skepticism was gone, the only thing left was the delivery and installation. When the installation crew arrived they were very kind and courteous. Moving our items with care keeping in mind we had a sleeping infant. With me being a perfectionist I could not believe my eyes! In the short amount of time they were here, they were finished! And it was perfect!

The salesman was very nice and did a great job with measurements. Our selection of carpets was great. We are very happy with what we chose. The install went well and the final product is fantastic. I just wish the salesman would have recommended we get the old tile under our old carpet tested for asbestos BEFORE install, so install could have happened on one day instead of stopping while we waited for test results.

Replaced Berber - Initial estimate was very high and only brought down when I informed them I got a lower estimate from another company. I decided to continue as the product looked high quality but it has since snagged multiple times. Customer service has repaired each time.

Carpet was installed on March 9, 2017. We were called prior to installation and installers arrived at the proper time. Installers were polite, efficient and completed the work in a professional manner. When questions arose as to install inconsistencies the installers were quick to ask questions and proceeded. We are extremely pleased and proud of the difference that this has made in our home and commend the people who were integral in getting this done for us.

The project was to remove old carpeting and install new carpeting in the bedroom, laminate wood flooring in living room, dining room, kitchen and replace baseboard throughout to match existing in bathroom. The carpeting crew showed up quite late, after 6pm. The warehouse sent two styles of baseboard with the carpeting crew, one that matched existing but was not enough to replace all the baseboard in the bedroom. The carpet installers said they would tell the supervisor and that the laminate installers would do the installation. The carpet crew was surprised they had large furniture to move as did the laminate crew the next day. This was clearly discussed with the salesman.

We have used Empire Today 6 times already and they have always been very prompt and professional! The salesmen and installers were polite and experienced. Always a wonderful finished product. We recommend you and use you again in the future.

Install and service was good. Just concerned about the carpet durability. Only been 3 months and it's starting to show wear in the master bedroom. Carpet is vacuumed twice a week like recommend and it's not coming back as before. I don't know if that's the way it looks.

When the first team came to install my kitchen floors they did a terrible job. They left gaps in the baseboards, used while caulking everywhere. Had uneven tiles and tiles did not match up to the baseboards. Another team came and did fix it, but the first team was terrible!

I used Empire a while back to do my whole basement and they did a great job. This time; way more expensive, they did a poor job of installation and care of my home. I have damage to my walls and frames due to the lack of care in installation. I have chips in the wall and boards, paint removed from carpet installation and utilization of tools. I have cracked framing around doors and entryways due to the removal of the old hardwood floors. I was told at installation that I would have to re-caulk around all of my doors because the depth of the new floors was less than the old.

I was impressed at how quick a representative got back with me and how the experience of choosing the flooring was so easy. The two installers were very efficient and went out of their way to install the flooring correctly.

Empire today did a great Job installing our floors. Over the years I've used Empire many times. I know they will give me a fair price, great product, service and do an excellent installation job. They are always on time. Their installation team are courteous and clean everything up when they are done.

I went to Empire after getting a higher quote from another vendor for stair runners. My experience was wonderful, from the salesperson who came to my house and helped me make decisions to the installer! I will definitely recommend Empire and will use again if a need ever comes back up.

When we purchased the ceramic tile flooring the salesperson assured us the job would take 3 days and everything necessary was included in the purchase price of almost $9000. The actual time taken by the installers was 6 days and they were there until after 6:00 pm most days. The last day they were there until almost 9:30 pm. They did not provide transitions for the doorways, my husband had to make an additional purchase for those. When we tried to contact the salesperson, she would not return our phone calls until two weeks after the installation.

The process was really nice up front. The installers were awesome. Customer service sucks - I called my sales rep multiple times with questions and even on the carpet being installed never called me back. I called the office and no one ever got back to me.

We've been using Empire Today whenever we needed carpets. Their guys did a good job. However, I wasn't satisfied with one area. Still, it may have been me not knowing much about carpets.

I purchased laminate flooring from Empire in Feb. of 2017. They came and installed my laminate and did a very nice job, but informed me that they could not install it in one room due to the moisture content in the plywood and recommended I get indoor outdoor for that area. The salesman came back and showed me 4 samples of carpet and none of the colors worked, so he said they would refund my money $1,675.00 and filled out a change of order form, that was Feb. 27, 2017. Today is March 30 and I have called many times and they tell me it is being processed. I still have not received credit on my credit card, I would never get Empire again.

I was told when I bought the carpet I would have an installation on Friday morning. They actually came Friday afternoon and did not leave until almost 9:00 pm on Friday night. The guys who installed the carpet were very nice but could not speak English. The lady I spoke to on the phone were about the same way. I think the price paid was a good deal. I wish the scheduling was better.

Empire Today had the quickest delivery time and installation. We had them install the carpet in a job site for New York City Build It Back project. They did a good job, were quick and reliable. It was an excellent experience.

First of all I only chose Empire because of the commercial I saw on TV. Buy one room, get one room free. To my surprise, I was informed that MN was not included in the sale. I was told that there is some law in MN that doesn't allow us in MN to get these deals. I say no way. I am still seeing commercials. Now it's half off but not for me as I am a Minnesota resident. Oh well, back to the drawing board.

Scheduled two appointments with Empire. First was an hour late. Then they told us they were overbooked. No show. Sales department called and rescheduled. Still a no show after we cancelled our plans. Would not trust the people to take out my trash. Look elsewhere people for your own good.

It was a pleasant experience. They came and did a nice, neat job. I'm very pleased with the product I got from Empire Today.

We are so disappointed with Empire today. We had carpet and vinyl flooring installed last week. When the vinyl flooring was installed, the installation went until 10 pm. When the installers finally finished it was discovered that they did not install the floors into a designated area as it was not on their forms. We were told to reach out to our Sales rep. Which we did the following day, as I mentioned we did not reach out to the sales rep when the job was finished because the installers did not leave our home until 10 pm.

I just received my bill for ** from Wells Fargo Financial Bank in regards to my job from Empire Today. Why are you sending me a bill when the job is not finished? You have not done my bedroom yet. I would like someone who can get this problem fixed to call me. Please contact me ASAP **. HELP.

After spending a couple of hours with your sales representative at my home, he made measurements of all rooms requiring carpeting. In his measurements he obviously forgot to include the steps. I have a two-story home. On March 24th, 2017 the installers arrived at my home approximately 11:00 AM, commenced removing the old carpet. After completion of the removal the installation of the new carpet began. Everything went well as planned with the installation of all the rooms. The installers then informed me they had some bad news, "We do not have enough carpet for the steps and would have to order additional carpet, and come back another day."

After telling us Empire uses their own workers (a lie) and all we had to do was remove knick-knacks they started on the job about 11am. I had moved everything from the 5 rooms to be done including small tables etc. By six 3 of the 5 rooms were done. I was also told a vacuum would be used, but I saw a broom used all day by both causing the air to fill with white chalk-like dust. Later that day I noticed my entire bookcase that takes one whole wall was filled with white dust, along with my shudders, fans, blinds & printer. What? I wasn’t told to cover this stuff. The first day the employee did one room, the subcontractor (sub) did two larger rooms?

We initially looked around and we decided to purchase from Empire because of their reputation. We had them install the laminate flooring in our living room and kitchen. Overall, our experience with them was very nice and good.

We had linoleums put down by Empire in our Florida apartment's kitchen and the bathroom. I'd seen Empire in the phonebook and I investigated a little bit on the different prices. Empire's cost and quality are very, very nice and I like it a lot better than other ones. It's a lot better quality but the cost was higher than I really wanted it to be. It was worth the value after I heard what they were gonna do. They took the old flooring up and I liked that idea.

Customer service sucks but the salesman and installers were great. But customer service dropped the ball when it came to scheduling. I had another company do the rest of my floors and they were great! You all need to hire customer service people who care about the customer.

When I dealt with Empire Today from years ago, they did a good job. So I called them back a month ago and they installed a carpet in the bedroom and living room of my apartment. I like the way the carpet looks and it has met all my expectations.

They are advertising 50% off flooring materials -- yet when they quote they quote the entire job and do not quote the materials!!! No way to know if they are quoting 50% off. Their quote was the highest of the 3 quotes that I got. This appears to be a very deceptive company. I was able to find high quality wood flooring from a local retail company that would cost me $2000 and be better quality than what Empire quoted which means that $3000+ was for 1-2 days of labor! It doesn't take long to install 400 sq feet of flooring. One company said they could do it in one day. So that would work out to about $200/hr assuming they had 2 guys doing the install or about $400/hr if one guy was going to do it.

We had some laminate flooring installed in our living room and hallway. We considered other brands but the pricing of Empire Today was what helped us out a lot. So, we chose a product because it was the buy-one-get-one-free and I went on deciding the style and color with my husband. So far, the new flooring met my expectations.

I had a very good experience with Empire Today. I like the value of the quality so I chose them. I had them do the carpet and laminate flooring in the bedrooms and family room in a rental unit. My favorite is the laminate floor because of the color. The product's cost and quality were very competitive. Also, it was easy to close the deal and get everything scheduled and installed. It was a very quick timeframe.

We recently had a rug installed by Empire. We've purchased from them before and bought their product again because of the professionalism of the salesperson and the installer. The sales staff were fabulous. I gave them a call, and they were prompt and got me an appointment quickly. When the salesperson came to meet with us, she was completely prepared with samples. She took measurements on the spot and gave us an estimate right then and there. The installation was seamless, flawless, and done quickly. The quality of the work they do is far better than that of other flooring companies with comparable price range. We absolutely liked the rug that we got from them. It was a convenient and great experience.

Empire staff person came out. I picked out the carpet that I like, gave me the price, had a coupon online then I figured out that it wasn't the best price so I called to cancel once again. They talked me into keeping the carpet with a better price. Schedule an appointment for on the day of the insulation. They canceled next week. They didn't bring enough carpet so once again they canceled but if I known this I would've never went to Empire. Very bad experience.

I spent my only day off waiting for a salesperson to arrive. I decided to schedule with Empire because you guys were allegedly a good reputable company. I just got a call from a salesman named Brad telling me that someone should have told me he wasn't coming 10 minutes after my appointment time frame was over (11-1 pm). This is unacceptable. I understand things happen but don't have me waiting around for 3 hours on my only day off. Since Brad (Naples FL area) messed up my day off I will blast him on every website possible. You guys should hire responsible salespeople.

We had a scheduled appointment with Empire and were informed they would be coming out between 3 and 6 pm. At 5 that evening they called and informed they were unable to come out. At that time I requested a morning install the next day. The next morning they called and informed they would be out in the pm. I called 3 times requesting a time frame. On the third call they informed they would get here at 6 pm. 6 pm came and went with no installers. At 6:30 I called and asked for a supervisor but was hung up on. I called back and cancelled my order. At approximately 6:55 the installers called. At that time we informed them they were no longer needed. What a waste of 2 days. This is totally unacceptable.

We were told we had to wait about a week for installation. We scheduled, and the morning that they were supposed to arrive, they canceled due to installers being ill. This is fair enough but disappointing since we had torn everything down and it serves as our home office and guest room and we had guests coming the next day. Also my husband took the day off of work. They offered us a discount for our inconvenience and rescheduled for about two weeks later.

My boyfriend & I had a salesman from Empire to come out for a free estimate for laminate flooring. He took all our information, we picked out flooring and was approved for financing. The salesman said he didn't see any level problems. We got the appointment scheduled for our new flooring. He proceeded to tell us we needed to remove the old vinyl from the kitchen which we did last night. Other than that we were set & excited until the day of installation! My boyfriend took the day off work to move furniture around as they worked.

Empire Today was less expensive compared to other brands, plus I like their salesperson. She was amazing. I live in an apartment and we carpeted the whole thing. It was really great. I was going to try a different carpet which was one of their best-sellers also. Then my mom put that in her house and that didn’t go really well. So, I didn't choose that one and went for the dreamcatcher canvass. The installers came in and moved the furniture, they took the old carpet out, put the new one in and threw the old one away. They did a great job and I’m extremely happy. I love my carpet. It looks really pretty and I like the way it feels and I like the color a lot. We live at the beach and there's a lot of traffic but it doesn't get as dirty as the hallways as I thought it would. It looks nice, clean and fresh, just perfect for the beach.

We had a carpet and ceramic tile installed in the whole house. The cheaper price got us over to Empire, but now I'm having second thoughts. I should’ve gone with another company because I'm noticing that all through where they laid the carpet underneath, they didn’t completely pull up the other carpet. I'm feeling a lot of lumps on my floor that I didn’t feel before. It feels horrible when you walk. I don’t like that I need to call them back to have them come out to fix this problem. They're gonna have to probably pull up half the carpet in the house because I feel it in more than one place. But I do like the way the ceramic came out.

I had a sales rep come to my home Saturday 3/18, and the quote he gave us for a commercial carpet installation for our living room, which is about 20 x12, was almost $800. I told him we had to speak to our landlord because we wanted to find out if they would cover some of the cost. The only reason we were looking for carpets in the first place was noise complaint the neighborhood from downstairs was making. We have a baby learning to walk so the walker was making "too much noise" apparently. Anyhow the rep said fine, put $20 refundable deposit and if any changes occur just call by Wednesday to cancel. We called Monday afternoon to cancel, after speaking to landlord about the cost, and the customer service rep said she can put a note to cancel, the order hasn't come in yet but it's fine, and we'll see a refund in 10 days.

I had carpet and Pergo flooring installed by Empire. I've had other brands before, but it was convenient and I've used them ever since I used them the first time. We have a couple of houses, and they did our first house and then our second house. They're pretty thorough with their salespeople coming out. The installation was good and they offered a good financing program at 0% interest. I would recommend them.

I had carpet flooring installed by Empire Today in my den. I looked at other brands and Empire Today was much cheaper and better. Also, I've used them before and I was satisfied. Their people did a super job and the room is still looking nice. I like the stain resistance and it goes well with what I have in the room. It has met my expectations and I appreciate them. They were very quick and efficient and I would recommend them.

I called Empire today to try to get my flooring done. They told me they don't service my area. So I asked to speak to a supervisor so I could find out why they will service the area 15 minutes from me but not my home. They could not give me a reason why they don't service my area. They just said they don't and then I was hung up on twice. The customer service representatives were very rude. Whenever I asked them why they never can give me an answer. They just said they don't do it.

The first time that Empire came, they did a laminate floor for me. They were supposed to come here first thing in the morning, but they showed up at 11:00 o’clock. The installer sat in the truck until 3:00 o’clock in the afternoon. When another carload came, there were about four of them. One was a girl and she was the driver of the vehicle. By the time they unloaded the truck, they hardly did anything that day.

We had previously gotten carpeting and ceramic in our foyer area through Empire Today. And when we had a water problem, our homeowners covered our new kitchen floor, and we got Empire to also install ceramic tile through our kitchen so that it would match our foyer. When they came to do our kitchen, they pulled up a few tiles so that they could get the pattern going again. Everything looked great but we were a little upset. It took me a few days to realize what looked different. And then I just kept walking back and forth thinking to myself something looked different than the foyer. Then it finally dawned on me that the grout color does not match with what we have in our foyer and it all runs together.

We decided to use Empire Direct after looking at a number of flooring companies. We replaced flooring throughout our entire home. From the beginning we had issues. Carpet installers decided to work until after 9:00 at night even though we asked them to finish later because "coming back was a huge inconvenience since they lived an hour away just for 2 hours of work." We had luxury vinyl installed in our basement and they didn't initially put a base down or level the floor, they had to come back, take up the floor and do the job correctly. Finally, we attempted to have hardwood installed and the installers and the warehouse could not coordinate enough to make sure the installers were at our home early enough to meet with my wife or myself. We took time off work only to get a call stating that the installers were going to a different job before ours.

I ordered carpet from Empire Today approximately 2 weeks prior to its installation. My wife and I spent a week removing everything but the furniture and moving it downstairs. On the day of installation I was notified that they did not have enough carpet to do my upstairs. The salesman came out and we were told that it would be a month or longer before we could get the carpet we selected. We decided on a similar carpet and it was installed shortly after, we also were given a $250 discount. Poor communication on Empire Today's part. We just had our walls painted while the rooms were relatively bare and the installers were very careful, but some damage occurred - plaster knocked off and scrapes on the paint. Unfortunately, I did not notice the damage until after I signed the release.

Our installation was fast, but not high quality. The installers left Sharpie marks on boards in the middle of the floor, and some boards were not installed tight. Also, we have one area that is scraped from the tool they used to make the transition. A repair man came out, but only gave us filler. We also had water damage in the kitchen that was our fault from the fridge. We paid extra for that repair, but the repairman forgot to replace one board and I am still waiting even though I already paid him. The quality of the floor is not what I expected, hard to clean and seems like it isn't solid enough. I paid a lot for this floor and didn't get my money's worth.

Empire's pricing was quite similar with the other brands, but since we got a little bit better deal with them, we had Empire install carpet, laminate and tile in a rental property and it was neat. The tile and the laminate look nice and for what we paid for the carpet, it was all right. But it would have been better if we had gone with a higher-grade padding. Other than that, our experience with Empire has been fine so far.

Do not use!!! It has been only a year & my floors are separating! They will not fix them. They want to charge $75 to just come out & look, then determine how much it will be to repair!! Ridiculous! Terrible customer service. We paid $5300 for 450 sq. ft. It's unacceptable that they are already separating. Very disappointing! Buyer BEWARE!!!

We recently bought carpeting for our home and it was a wonderful experience, as usual. This is the third time I used Empire, so I wouldn’t even consider anybody else. The carpet we bought was stain and pet resistant with a special pad, and it's nice and plush. Their quality, the service, and their courtesy are what kept me coming back to them. We’ve dealt with their rep, Mark, several times and he has been excellent. In fact, I also referred him to my daughter. I’m very satisfied with my overall experience with Empire Today.

I like what Empire Today had to offer, as well as their price, and I'm really happy with the laminate that they put in the two bathrooms and a bedroom, and the carpet that they installed in our home.

In September of 2016, my fiancee and I decided that we needed new floors in five rooms of our house, and on two steps and a landing. After visiting a number of different stores to comparison-shop, we decided to go with Empire Today, located in Commack, NY, based on their competitive prices, and the great customer service provided by our salesperson, Kellie. Unlike the experiences described by many of the reviews that you will find online, our installation went off without a hitch in early October. We were so thrilled, we actually wrote a letter to Empire commending Kellie and the installation crew. The engineered hardwood floors were in, on time, and they looked great for two weeks.

The Empire sales that came out matched the floor that I had, that's why I went with them. I had laminate flooring installed in my dining room and kitchen, and I'm happy with the boys that worked on it. They explained everything, cleaned up the mess and was pretty polite.

On March 2nd 2017 a service person came to my home to give me estimate to replace carpet in bedroom. I called the number listed 3 times and spoke with customer care regarding not getting a estimate/quote on the price in writing. I received something by email which was not from Empire. It was from the worker who would be putting in carpet. I need a estimate/quote in writing showing it came from Empire. The reason is for insurance and cannot take a email that has no indication it was coming from Empire.

It was our second time with Empire Today. We had the linoleum floor in one of our rooms. A couple of months prior to that, we had our entire house carpeted and had tiles put in our kitchen. We called other places but couldn't have anybody come out except for Empire. So, we went with them because of the whole system, how they can come out and can get it done quick, they'll also move the furniture and the customer service part of it all. It was a lot more expensive than I thought it was going to be but we got a very good price because we didn't know the pricing of a lot of the others. The flooring also met my expectations.

Today was the day for my installation for a hardwood floor but after I received an estimate and was set for installation. The two workers told me that they was unable to install my floor due to I need to have a part of my wall with drywall on it. I couldn't understand for the life of me why do me having drywall on a part of my wall have anything to do with my installation on my floor. I feel that the way the two workers came in and took pictures and then returned back inside my home after making a call and indicating that they can not do the work. If I could give Empire a negative 5 I would.

I had purchased from Empire Today before and I like the quality of the work. So we got carpeting for the entire house, which we are selling, from them again, and the purchasing was fine. The cost was reasonable because I got it when there was a special. Overall, I'm satisfied with the craftsmanship, as well as the salesperson that came in and discussed everything with me, and showed me the different types of carpet.

This has been the worst experience with a company ever!!! I can't even list all the problems we have had with this company because I would have a book & I don't have time to waste doing that. I've already wasted enough of my time dealing with this situation so I'll just list the main problems we have dealt with and are still dealing with. It started on March 7th 2017. 2 guys show up at 11:00 am to install our vinyl. I believe that is way too late for what needed to be done. One of them does not speak any English & barely knows what he is doing then they tell us they don't have enough to do the job. So I'm not sure why they even came out to take measurements if they still didn't order enough. So anyway I was not here all day my husband was because I wanted to be surprised when I got home but finally at 7:00 that night I did come home because I had stuff to do. Kids had school in the morning and boy was I surprised.

The R2X carpet from Empire Today that I was interested in has a stain protection feature. I had the carpeting installed in the majority of our rooms at home. The new flooring was mostly fine but I was concerned with some minor issues. It’s where the installers stapled off some of the edging and it's really noticeable. It tucks the carpet in with the staples, maybe it’s the type because there was a different type of carpet that I add on previously. Other than that, they did a good job all in all.

I've dealt with Empire Today some years ago in Chicago and I'm overjoyed with my purchase then. There's a couple of Empires where I live in. So when I recently had carpet installed in one of my rental properties, I had other companies in mind, but decided to go with Empire because I know this old company and I know their work has good quality. I had them install the carpet in the living rooms, bedrooms, up the stairway and down the stairway to the basement. They did a fabulous job and I like the whole thing, the padding and the way they're insulated. I got no complaints. As a matter of fact, I got another rental property that I'm thinking about getting the living room done, and whatever my wife decides she wants to change this year, I'm going to make a date with Empire for that. I gotta get my money together.

I had a carpet in my living room put in and my wife was very much interested in having Empire Today do the work. I like the color of the carpet and the feel of it when we walk on it. The installation crew was also unbelievable. They never stopped moving. They tore off the old carpet, prepared the floor, put the padding down, then rolled the carpet out. They were all like octopuses and had hands all over the place. They work well as a team and I was impressed by them. The guy said they had been together for a while so that was kinda nice. They did an excellent job.

Unsatisfied. Made an appointment with Empire online for a measuring on 3/15/17 btw. the hrs. of 5-7pm. At 5:16pm I get a call from the company saying that the sales rep will be there btw. 5:30-6pm, which was perfect, and in btw. the time frame I requested. At 5:45 get a call from call center which I did not pick up. At 5:47 I call back and they tell me it was a routine call to just confirm appointment. I stated that I spoke to some already and I'm waiting for the sales rep. At 6:40, still no rep so I call them and ask what happened. At that point the call center rep puts me on hold to call the sales rep.

They did a poor job on the floor. We have made several complaints and they said they would make a report and send someone out to look at it. They scheduled the appointments and did 3 no call no shows. Now they won't return our phone calls or fix the cracked tiles and very poorly grouted areas. They also refuse to credit the account for the luion they didn't use.