Empire Today Reviews

Empire was hired to lay carpet in my home. Wasn't a good idea. They first gave us a time to install. We got everything ready and on the day to install, no show. They try to say they had no installers show - not true. Next they gave another date. That day the truck broke down. They gave another date. They came out with the wrong carpet. Finally the next date they came out and I had to really get mad at them. They didn't want to do the stairs which was in the contract. The boss had to come out and he call the Empire even though I showed him the contract. Finally they laid the carpet. Never again. The installer were ok. They just were doing what they were told.

After reading these complaints I was skeptical; however, so far I am quite impressed with the sales rep. She was knowledgeable warm and very thorough. She showed me tons of carpeting and hardwood. If installation goes this well it would be great--we'll see. A friend used Empire last year and she still likes them.

We ordered blinds from Empire Today when we moved here in 2009. At first all went well. A couple of years later, the strings broke and we asked for them to be repaired. They told us it would cost over $100; the salesman at first told us the blinds were guaranteed for life. No one told us the cords were not part of the guarantee. We agreed to pay, as we had no choice. They were fixed and reinstalled, and the repair lasted about 2 weeks. We asked them to come back to re-repair; they did, and now have had our blinds for over 6 weeks. Have tried several times to call; we have left messages with the receptionist more than once, and have not received any calls back. Very disappointed in their customer relations.

Had an appointment with Empire Today about a week ago to come out and quote us a price for laminate flooring. Unfortunately, my husband and I got held up and had to call and cancel our initial appt. We cancelled well before our scheduled appointment window. We rescheduled and were set for the sales rep to come out today, April 7, between 6-8. About 5:15 today, Empire customer service called us and told us the sales rep would not be able to make it. We were told he was stuck in traffic. I said, "But the window is from 6-8, a good 45 minutes before the earliest arrival time," so why would the rep state he can't make it. I asked several questions, I even told the rep we really wanted to get the rep out for a quote because we had others and wanted to make a decision on who would do the job.

My furniture was left out in the rain. It was ruined. I was that I wanted to replace it in a few years anyway, so no compensation. They offered to take them to the dump. They never did.

I do not recommend Empire Today (Flooring) to anyone. I met with a salesperson two times onsite. He not only measured, but I also gave him copies of the blueprints. The day the tile was to begin install, it was cancelled. The next day I was told the time frame for install would be 9-10 am. By 10:30, no one had arrived. I called and was told the installer would arrive in 20 minutes. 40 minutes went by and no one had arrived or called. I called customer service again and was told he was right around the corner. Another 20 minutes passed. Finally two men arrived, but now the day was half over. (I was told install would take no more than 2 days) I was told they would arrive the next day at 8:00 am. They did not arrive until after 11:00 am. Now at day 2, they had no more than 400 square feet installed.

I am writing this on behalf of my mother. Last June, (less than a year ago), she paid a lot of money to have carpet installed. She told the sales rep that the living room was a high traffic area and wanted something that would hold up well. They recommended an expensive berber carpet. She had it installed and now less than a year later, the carpet looks awful. It has spots all over it and not from anything being dropped on it. Despite the fact that she is an extremely clean person, they are refusing to honor their warranty unless she pays to have it professionally cleaned. She vacuums every day and has cleaned the carpet with her own machine.

I ordered carpet on 3/24/15 and was told they would be out 3/27/15 to install. When they arrived they said that they had the carpet but needed to measure and take the carpet to be cut and bound. I can live with that as the salesperson mentioned this might be the case. Here is the good/bad part. They wanted payment in full even though they had not installed the carpet. So I resolve that by giving them another $500. They call on 3/31/15 to confirm install on 4/2/15. I call at around noontime to get a time for installation and am told that install has been moved to 4/8/15 and they don't know what happened.

I contacted Empire Today for an estimate for hardwood. I had a nice lady come out and do the measure. She quoted me a price which seemed fair at first. She explained their 50% material, labor sale. I agreed and signed up for the deferred finance plan. She left me the paperwork and then I got to thinking...I wanted to do the math so I pulled out the paperwork only to find NO itemized receipt. The so-called sales price seemed like it was not such a good deal upon thinking it over. I called Empire customer care and they said they would send an itemized receipt to me within 24 hours. They said they would have the saleslady's boss call me. They never sent the itemized receipt to date. I asked what the price of regular installation is. They did not know. They did not know who manufactures the materials, or how much anything is. What kind of customer care is that?

Everything was great for the first 6 months then the carpet started bubbling up. It was lifting from the floor. When I called Empire told me that the installation was only warranted for 6 months. The woman on the phone was rude. My sales rep was rude. Will not use them again.

Reported that carpet was of poor quality. Carpet was crushing and wearing too quick. Purchased it in August 2014 and 6 months later was showing trails and worn, sinking areas in the padding. Also in areas where my feet would sit for periods of time there was extreme matting. Empire sent an inspector who in turn send me a report claiming that there was nothing wrong with the carpet on a microscopic level and they would not do anything nor would the manufacturer. I am very displeased with this carpet and it will wear at a very poor rate and will require that I replace it in a very short time. Empire does not back their products. I will warn all to not do business with them.

The installers came to my home on Saturday, March 28, 2015. They went into my master bathroom without my permission and stole two pieces of jewelry! A gold ring and a silver ankle bracelet were taken from a small container on the counter. I have called three times, both my salesman and customer service. I have sent emails and faxes and no one is responding to me. There is no way to monetarily replace these two items; they have great sentimental value to me and I am very angry with their lack of concern. These men stole from me and then were kind enough to take the tip I handed them as they walked out my front door! I expected honest, trustworthy workers in my home and now have been callously ripped off! DO NOT USE EMPIRE TODAY!

Hi. I'm a carpet installer for Empire Today in Santa Fe Springs. I am very angry because we don't get paid for a lot of stuff. 1) We don't get paid for moving furniture when Empire charges customers. 2) We don't get paid for doing stairs when Empire they charge customers. 3) I don't like the fact that installers have to take full responsibility for everything before starting the job. They have to collect the cod. If they break something we have to pay for it. We have to deal with customers because sales Rep don't give a lot of info to customers.

Recently Empire Today and myself have come to a mutually acceptable resolution of the matter and I was very impressed with the national customer service department. Thank you.

It's been a few years now that we had our kitchen, sunroom and bathroom tiled as well as carpeting in the living room, hallway and bedroom. Immediately after having the work done, we noticed a tile that was cracked in the sunroom. It was on the basement door which slides open. Someone came out to replace the tile. However, instead of replacing it, he just placed another one over the broken one. As a result, we have been unable to slide the door closed. We reported that to the company on several occasions and were told that we would have to pay for a service call. I fail to see why an inadequate repair by your company requires payment from the customer to correct.

I had an appointment on Monday march 16th at 5pm. I received a phone call at 4:30pm this same day telling me they are cancelling my appointment and that I need to call back and reschedule. I called back and asked for a reason why they waited until a half an hour before my appointment to cancel me. They said they were too busy to deal with me this day because of their sale. I wanted to speak to a supervisor to register a complaint. Of course, there wasn't any supervisor available at this time so they gave me a reference number and I was told a supervisor would call me back the next day. Now it is Friday march 20th. No phone call. Not surprised. Absolutely poor customer service.

Had what I thought was a good judgement on the sales person, well that proved not true. He took measurements for a simple job, cleared my schedule for installers to come at appointed time, he came just to do measurements, not to install. The carpet runner had not been bound yet???? Returned next day to install but would not take my check without a lot of personal information, that a bank does not even ask for... Wanted that check before installation. Sorry that is like me asking my clients for their monies before I finish they job. No way to do Business. Husband called said salesman today to offer cash for job, not to disappoint me, sales person has yet to respond, it has been eight hours now!! All I have to say is I will never recommend this company to anyone and their service is very unprofessional!

Empire Today promised they could get my new floors installed next day. I had to come from out of state and only had 2 days to get it done. When they arrived, they admitted that they couldn't do it next day and that I was lied to. They didn't care. They knew it would take many days to even order the materials as they don't keep anything in stock. As a result, I had to use another company who charged more. Never ever consider using Empire Today of Las Vegas.

First of all this was the third time I used Empire. Up until this last time I was always satisfied. However, this last time I used your company will be the last and I will warn everyone I possibly can against your company. I bought carpet in Sept 2014, within a month it started showing signs of wear and matting. After months of phone calls and the carpet getting worse, I was told it is performing as it should! But I was told it had a 20 wear warranty when I purchased it. This company offers a horrible product and won't stand behind the lies their salesmen tell customers! I should have went with Lowe's as I originally planned. Thanks for stealing my money.

Empire sent two employees to install my laminate floors. Neither of them spoke or understood English well. After they left, everything looked ok. Until a few days later, I noticed the strip they put down to hold the floor was lifted. When I looked underneath, it was placed down with quarter size pieces of something that looked like Play-doh or gum. I called Empire for them to return and fix it. They returned weeks later, only to send someone who doesn't speak enough English (again) and did absolutely nothing. He said he was going to return a week later to repair it.

In 2013, Empire came and installed carpeting in my upstairs bedrooms and down the hall. These rooms are very rarely used, and already the carpeting is starting to ripple. I called Empire to see if they would send someone out, and was told that it is no longer covered under warranty. They would be happy to come out, however, a service charge is given, and another charge to stretch the carpet. I explained to them that the rooms are never used, and I could understand if this were a high traffic area, but I can't believe they would not take care of something that was only two years old. I was told that since it is no longer under warranty there was nothing that could be done. I am disappointed in the customer service provided, and I will discourage friends and co-workers from calling Empire should they wish to use Empire for their flooring needs.

We purchased their laminate flooring from a salesman that was, probably, the pushiest I've ever dealt with, Mistake #1. Mistake #2 was believing the Empire would actually honor their guarantee promises. We were going to purchase carpet for 2 rooms in our house, dining room and our home bar. Salesman talked us into going with laminate for both rooms because they are high traffic areas and with their 30 yr warranty against water it was the best option. We went with that in November 2013 and within 6 months started calling and emailing to complain that the floor was actually pulling apart and buckling. NEVER received any type of response despite numerous attempts. Around the 1 year mark actually got a voice mail with a reps number. Tried unsuccessfully 3 times to contact Him then gave up.

We had a vinyl put in our kitchen, within a few months it started to bubble. We called Empire that admitted floor was put in incorrectly and fixed it. Again in a few months the same thing happened. Empire again said that floor was put in incorrectly and fixed it again. Again in a few months again floor started to buckle and this time they charged us 285.00 to repair it. That was July of 2014. Here we are 7 month later and we have issues again with the floor buckling and now Empire is refusing to fix it unless we pay. They are saying it's out of warranty. Well it was out of warranty the last 3 times they fixed it. They sent sub contractors or didn't speak English and didn't have any idea how to install flooring. So what do I do now? I paid 1100.00 for the original floor.

On January 6, 2015, I signed a contract with Empire to install carpet in 1 room. The installer removed my metal transition between my foyer and den, replaced the den's carpet and did not put any transition back. That's the first problem. It took several days to resolve that issue. Then there were line all over the inferior carpet they installed. I was put in touch with the CS Manager who is of no use. She called me back about two weeks later and claimed that their lab found no problem with the carpet and cs manager advised me to that I was out of options.

My sister lives here in La Grange Ky. She was looking to have a bedroom and a hallway done in hardwood. She made contact with your company and set up an appointment. The company representative never showed. She made contact again and again he never showed. She went to Lowe's home center and had her floor done. Now, myself made contact with your company and set up an estimate. The representative never showed. I called and talked with a Dm who said that the representative was sick.

Empire Today has the worst customer service experience I have ever encountered. I scheduled an in-home estimate in January and received a quote but could not finance the job until later. I called back in March and was told that I needed to have another in-home estimate because my old estimate expired. It took two weeks before I could schedule a new in-home estimate. I scheduled the estimate from 1-3 on a Monday afternoon in the middle of a work day.

I made an appointment for a consultation - it was a snowy day so I thought they wouldn't be able to come. Technician called & assured us he'd be there during the scheduled timeframe and did not show. No one from Empire called, emailed, or texted to let me know, or to follow up and reschedule. Bad business practice already and they haven't even set foot in the door. Going to Lowe's.

I called the company to have someone come in to look at the 2 small openings in my floor and also to discuss trimming that was not provided at the time of service..... (Dividing the kitchen from the dining room.) I was informed unless it was a manufacturer defect I would be charged for repairs..... not to mention he did not want to hear my concern with the trim (if you snooze you lose was the attitude). I explained to him when I purchased the flooring I was more than reassured by the seller and the installers that I had a warranty for 30 years (at the time I did question this because it sounded too good to be true) but yes they assured me this is how the company works - you would just call them up and they would return to fix any reasonable issue the floor could naturally develop.

I was scheduled for estimate. They cancelled because of weather. I told them no need to reschedule because I needed price quote submitted to insurance company by next morning. They called again next day to reschedule and I told them no need, do not call back. It's been 3 days and they are calling 3 times per day and not stopping. I told them I would report it. They apologized and called again 3 hours later. Under no circumstance EVER GIVE YOUR PHONE NUMBER TO THIS COMPANY.

Had Empire install carpet throughout house 3 years ago. We have owned the house 15 years, so this is not our first round of have carpeting replaced. Worst carpet install I have ever seen. I have NEVER had carpet in this room that has a seam. Not only did they piece two pieces together to create a seam, the seam was directly in the center of the room, a seam from the stairs to the fireplace. I now have a rut in the middle of the room as the seams did not hold up. They sent a tech to inspect, took pictures, stated that this in not repairable. He even took pictures of the vacuum cleaner we use. He said he would file his report and I would get a call back in 5 days.

We have purchased our carpets less than a year ago and paid over $5000. The carpets had nails and staples sticking out of it (bathroom), bare spots showing between kitchen and a living room. Took FOREVER for the techs to come back and "fix" it. They've pulled and stretched the carpet so much to tuck it back in, that they have damaged the carpet and now it is ripped (two places). Still no call back from the "Corporate" office.

Had an in-home appt. 5-7pm. My husband works at home & I took off early. At 5:06p Empire called. But we missed the call. At 5:07p I called back, was told the rep claimed we were not home. HE NEVER RANG THE BELL! He could not return. Going elsewhere.

I am writing this for my daughter who has a small condo. She pulled out her rug in the whole place because of bed bugs. It is a one bedroom unit. The rug was in the bedroom and living room. We're not talking a lot of space people. Upon my recommendation she called Empire today. They were having a so-called sale. The price the man quoted was 7000. She almost fell over. The man said that this was their sale price and proceeded to high pressure her to sign a contract. Her boyfriend came home right about then and threw him out. Meanwhile, we got a friend to put in the floor. We bought the flooring from Costco and our friend put it in for a total of about two grand. What a difference.

We got carpet installed in our computer room for $600, which is a tiny room. 4 non-speaking men came to my house. I had to tell them to fix corners under baseboards multiple times and they could not understand me. The job was poorly done. It has been 2 years of me complaining and the carpet is full of lumps and zero we got back nothing. I am so upset with them! Never EVER go with that company, EVER!!! We hired Lowe's to do our stairs runner and it's beautiful!

I had a salesman show up at my house in the evening. I picked out the color and carpet I wanted. I asked for a sample. Empire Carpet does not give out samples. Very odd. On the day of installation, the installers showed up with carpet that looked nothing like the carpet I had chose. I picked a brownish colored carpet. A huge roll of what appeared to be Grey carpet was on the back of the truck. I was so upset when I saw it. I said "no way that is being installed in my house, that is not what I picked."

I have tried on two occasions to have my floors done with Empire. The sales rep, who was shady, gave us a flat rate on laminate that we were prepared to pay. The installers claimed that the work was more extensive and that it would cost $1500 more, a total of $5,000 for two rooms! The wood brought in, looked different from the sample we chose (lack luster and dull). We wound up canceling. Went to home depot, got the supplies and decided to do it ourselves. Don't use Empire. They will shank you.

A year and a half ago, I had Empire install $16K worth of hardwood and tile flooring in my then 6 1/2 year old house. I was lured by the 1/2 price claims that Empire makes. Be careful, you get 1/2 price installation to go along with that. Empire will tell you that they screen all their employees, but the foreman for my job flat out told me he picked up extra workers to finish the big job in one day instead of two. One of those extras did my master bathroom tile, including removing and reinstalling the toilet. Little did I know that he reused the wax seal under the toilet and now, 1 1/2 years later, the evidence is clear. The pictures tell it all. Now I'm stuck with thousands in insurance repairs. Thank God I didn't get that at 1/2 price.

We had scheduled service in March 2014 with the 10 hour window (unbelievable) and they could not even meet that and wanted to do it on Sunday morning. We had already moved a lot of furniture out of our house to help speed things along. Customer service has no clue as to what is going on out in the field. Logistically Empire today is a nightmare. How do you not meet a 10 hour window! They finally installed our carpeting and vinyl the next weekend after waiting again after being told for the 2nd time that we were first on the list!

We have been dealing with this since Nov. 2014. The first installment was absolutely horrible after what 2 attempts. Dec. 2014, We insisted on an installation manager come out and see for themselves. They agreed that all the flooring needed to be re-done. Jan. 2015, okay great next install we thought until they tried to pass off the wrong material, so again another day wasted. Feb. 21, 2015, here we are today this morning and guess what, they still don't have the complete material to correct the wrong. Installers had to leave, waiting to see what happens next... stay tuned. We had to empty our kitchen a total of 4x. Job should be free of charge, my time totally wasted. Buyers please stay away!

My installation for kitchen flooring was confirmed for today, Feb. 19, 2015. I was informed that the installation times were between 8AM and 6PM. If no one called by 10:30A on this date, customer should call Empire to obtain a specific time frame. When I called I was told that the installer could not be reached; therefore, the Agent had to wait for the installer to return her call. When I requested to speak with a Supervisor I received the same excuse as the Agent relayed to me. When I insisted that to keep a customer waiting for a time frame ALL DAY was unacceptable it was met with, "Well Mrs. ** there isn't much more that we can help you with..." This is unacceptable! Sure the hours can be from 8A to 6P, however, courtesy calls for giving the customer a time frame within the aforementioned time frame! I will never use Empire Today again!

02-17-15, I am very disappointed with David **, doing fast measures as unparalleled. He took his coat off and threw it on my antique chair from my grandmother. His performance is miserable. It is kind of insult from him because I am deaf. I told him that I would like to call if I hire. He understood. On TV advertisement, the Empire Carpet announced that every room with a price is amount of $99. The representative wrote more than I expected.

I had the carpet installed in 2/2014, a total of 4 rooms. I was told that the carpet I was purchasing was the best that Empire sold. I live alone, no pets, so there is not much traffic in the house. I also travel for a living so I am not putting much wear on the carpet. After exactly ONE year, the carpet is wearing very badly where you enter the rooms. I vacuum weekly and I have my own carpet cleaning machine, I have already cleaned the carpets once. (The warranty says that the carpet must be professionally cleaned every 18 months - it I has not been a year, and I will hire a professional service to prove that this is worthless to the quality of the carpet) The nap is wearing in a fashion that looks like waves. I called for resolution and will see if they will try to resolve this. After reading these reviews, I do not think it will be easy, but I am in for the long haul. I will get satisfaction.

Made the mistake of calling these guys for an estimate. So this guy shows up an hour early to give me what I would have thought to be a very easy cut and dry estimate on my floors. I was going to use laminate flooring in my living room, dining room, small hallway and bedroom. They advertised a 99 dollar room sale which is only for the flooring and nothing else. So that being said they counted my small hallway as a room and thus I now had four rooms. Now at 99 dollars a room that’s only 396.00 for the flooring. But after he puts in all his data to this tablet he has the price sky rockets to almost 9000.00 for a lousy 258 sq ft of flooring.

We had Empire quote us on carpet only to have multiple delays with the appointment. My wife and I took the whole day to wait on this company. The installer told us that we needed to pay for the job in full before the installation was started. I was not very comfortable with that at all. On top of that, it was raining and the installer was not that interested in installing or doing the job at all. I called and asked about my credit and they could not find it or it was just being processed. The communication was very poor and my wife and I were very fortunate that we cancelled the whole job because based on the reviews listed...the $25.00 still missing is just a drop in the bucket compared to what others have lost with this company. I will find a locally owned and operated company to do the work. Not a call center in Chicago.

On 1/9/15, an Empire employee came to my mother's home and gave her a quote for a floor repair. My mother paid the estimated quote (in full) and since then Empire has not done the work nor returned our phone calls. I asked for refund and was told only the "local" office can give the refund; however, they refused to give me the contact info for the local office. I am not understanding why Empire is taking advantage of the elderly and refusing to do the work that was agreed upon.

I was surprised when the salesperson gave me an estimate of over $4000 to carpet 2 rooms and a stairway. He told me there really are no deals ($99/room, buy 2 rooms get 1 free) as the price becomes inflated in other areas - i.e. labor, padding. He brought the estimate down to $3500 if I would place an order that day. I felt pressured and agreed but was concerned about the high price. The salesperson re-measured and brought the cost down to $3100. That sounded better but I should have went with my gut-feeling and shown him to the door. Instead, I agreed, wrote a $200 deposit check. I cancelled the very next morning. Customer service told me the check would not be cashed, but the check was cashed the day I cancelled. I am now told that it will take 10 days to refund me in the mail! I do not trust Empire and will never call them again.

We called Empire to get an estimate on laminate flooring for our bedroom. We had previously priced the DIY price at Lowes and Home Depot for the 220 square feet that we needed. Top of the line Pergo flooring would run us about $550, so we figured a price of about $800 would be reasonable. Our rep came and we picked a floor that was part of the $99 sale with a warranty that was comparable to the Pergo. Our estimate? $2600!!! He then made the phone call to his "manager" to see if he could get us a better rate. His comeback? $1900 for a 220 square foot room! How can labor cost $1800? He even told us that the pad was included with the flooring and we would reuse the molding that we had. Also, we had already ripped the old carpet out and had taken the furniture out because we painted, so they didn't even have to move anything. Anyone who buys into their scam definitely needs his or her head examined!

Had an appointment for them to come and measure. They said I had a 2 hour window. I sat in my mom's empty house with nothing! In it for 3 hours and no show or call that day. No call to explain the next day even after I phoned their "call center". I guess they need a call center so people can't get after them! Poor call center workers! Bad bad business! Hired Lowe's. Great people to work with.

Local rep (Mike) lacks any sense of professionalism, does not care about the customer, his job or the outcome. I have not been lied to in years and this goes in the record books for worst experience. 2 failed attempts to install, horrible install crew, tried to take shortcuts, no customer service. If I could take my anger out physically at them and not get arrested, I would. I feel robbed.

Empire installed carpeting for me on Mon, Feb 9. The shipment of carpeting was shorted 10 yds according to the installers. The original measurement was incorrect according to the installers. Therefore, there was not enough carpet for the installation to be done properly. The installation was completed in the living room in a patchwork fashion, with numerous seems that are very visible. Nap of carpet could not be matched up because of shortage. It looks terrible. I called Empire and left messages while the installers were still here trying to figure out what to do. The installer called their office and reported problem. I have called Empire everyday for the last 4 days and left messages. I called the salesman and left a message... I have not had the courtesy of a return phone call from anyone. They were quick to take my money... but now where are they?????

Made an appointment online, the sales representative was courteous and kind. I needed two small bed rooms carpeted or laminated. When he gave me the estimate I was in shock. 4,300.00 to two bed rooms, carpet was only two hundred less. Are you kidding? I went to Lowe's for an estimate there, and got an estimate for 1300.00 for the same rooms for laminate and 937.00 for a good grade carpet with the pad, installed. How does this company stay in business?

Over $4000 spent worst carpet ever. Berber that FRAYS. Customer rep said it was defective but we would have to pay hundreds to get it cleaned!! We are senior citizens. Why would a CLEAN rug stop Fraying. Now family room all bubbling up. They said $250 to stretch it. Never in 65 years have I had a problem with a company like this!!! Buyer BEWARE!!!

We saw the 99 per room commercial and had them come out for a bid. We had six rooms. I figured there would be SOME additional charges and it would be a little more than six hundred, which would be the cost of six rooms at 99 dollars. They gave us a bid of 5,000 dollars!!! And the worst thing is that NOTHING WAS 99 DOLLARS!!! Not material, not labor, nothing. I still don't know what was 99 dollars. The guy just talked in circles and got angry when we told him we weren't interested. We found the best deals at our local box store.

Twice my husband and I had an appointment set up for a representative come out to do the free in-home estimate and no one showed up. After the first no-show, I called the company and they were very apologetic and offered for someone to come out the next day and said they could take $50 off installation. I absolutely cannot believe no one showed up for the second appointment or a phone call from anyone.

A sales rep came out to my house for the $99 each room special and said they only sale Shaw and Mohawk products. I picked a carpet that was Mohawk Everstrand to be installed in a week. The next day my husband changed his mind and wanted to wait. I called our sales rep and told him and he offered another $1K off the price of the job. I told him I would ask my husband but in the meantime I wanted to confirm the carpet I picked and he said it was the Mohawk Everstrand. So, I asked my husband and he was not certain if he wanted to go through with carpet. I contacted the sales rep and said the $1K didn't entice my husband enough to say yes so we are going to wait. He told me he understood and when I was ready he would still honor that price.

We signed a contract with Empire Today for laminate flooring. The installers came and said the measurements were wrong, and that they didn't have enough material to do the job. It took over two weeks to contact a manager whom we called daily and left detailed voice messages. When he finally called, he more than doubled the price. You also need to know that immediately after signing the contract, we moved all of our pictures, curtains, and knickknacks out of the house onto the front porch. All of our household goods stayed outside getting filthy for two weeks.

I have NEVER been treated so poorly or discriminated against as a woman before as I was just treated by this Empire "salesman." If that is how he tries to get business, he needs to rethink his career choice. Within less than 3 minutes of walking into my home (in an unmarked car, no logo shirt or ANYTHING to show that he was with a supposedly reputable company), I was extremely uncomfortable and wanting him to leave. Right off the bat I was turned off by the strong cigarette odor (coming into my smoke-free home with a baby) but I could seriously not have predicted what was going to come out of his mouth.

They advertise $99 per room plus installation costs, padding/labor tack strips. Well they were 2/3 higher than anyone else. The cost should have been around or lower than local prices I received. What a scam. I will be telling anyone who will listen to me about Empire, the legal thieves.

Had empire install carpet in husband's office a year ago. Carpet started to pull apart in areas of the room so called to have them come out to inspect carpet for warranty. They came out and said they no longer have this carpet but can replace with a remnant of another carpet for the labor fee of 75 dollars which ok is reasonable. However today I receive a call stating it will be 360 labor fee...no way. I only paid 500 to begin with. What kind of warranty is this. The carpet is bad and they don't carry it anymore so they want me to pay almost 400 for labor. This company is a complete joke. Don't buy from them - all they sell you is promises and the carpet they put down in the first place was dirty because they cut it in my driveway. WHAT A COMPLETE RIP OFF!!!!

To be honest "$99 a room" this is what triggered me into calling them. The sales person was extremely nice, and took measurements, and after him clicking into his phone calculator he was kind enough to quote me...... $5200 for 350 square feet. That's right $99.00 turned into $5,200.00!!! I understand that there would be more cost for other materials and labor, but $5,000 worth. Seems more like a rip off to me.

Three years ago we purchased carpet from Empire that we were told had a very "SPECIAL FEATURE". The salesman talked up the fact that on this special high cost pet home carpet that any spill or pet accident would be easily clean with just a paper towel. It was SPECIAL because it was treated with a product similar to scotch guard. No liquid would seep into the fibers and would stay on the surface for easy clean up. NOT... when I called with a request for service today I am told that they do not have any such product and if the sales person told me that he must not have told me the truth. Empire is not willing to stand behind what the sales person said. I was told if the carpet was not professionally cleaned in the last 18 months there is no warranty. Not understanding how there can be a warranty on a product feature that they claim to never have. Total rip off.... do not buy from them.

I pity the poor suckers who fall for this. Just absolutely incredible. They advertise a $99 floor, any room, any style. Of course I read the small print and see where I have to pay the installation. They will quote that. I ask for an appointment for the $99 floor. They show up as scheduled and actually call a couple times in advance to make sure I will be there. They show up with a booklet of sample floors (I was using vinyl as indicated when I set up the appointment.) I started to pick out the one I wanted and the guy said "do you have a budget in mind?" I said, "yes, $99 plus the installation costs". He said, "oh, well none of these samples are included in the $99 special."

I don't know how anyone has got anything done with this company. They have rescheduled on us 2 times now and the 1 time someone actually came she was VERY RUDE! I don't know how they have the money for a freaking commercial the way they do people. I do not recommend this company if you are wanting to get things do any time soon.

I was at BJ’s Wholesale Club and they had a flier for Empire and a free estimate. I called and scheduled. Their Rep came to my house and measured the entire second floor for flooring. I wanted hardwood. He suggested a handscraped laminate that "REALLY" looks like wood and would be more affordable. He quoted $14,000. I said "NO, sorry that was too much". He then made a phone call to his boss, and said that they had 3 bedrooms and a foyer and that they would need extra manpower to handle the moving of the furniture, etc. and then could he do a better price. He said "O.K.!" Then he hung up and told me they could do $11,000 and start tomorrow because they have the extra workers.

We had them come to our home to give us a quote because of the $99 special listed on their website. The sales rep was nice, but would not show us any inexpensive flooring. The $99 special appears to be a scam to get you to schedule a quote. The quote was over double what we were quoted from 2 other places. He kept trying to push the most expensive flooring on us that we were not interested in. Total waste of our time.

Scheduled in-home visit - that was ok, felt like the rep was knowledgeable, but slick and good at his job... selling. At the end of his visit, we agreed to have Empire do our carpet and laminate. 2 hours later we had doubts and were looking online and read all the reviews. We felt like we'd made a mistake. Went to Home Depot the next day and for same quality of products essentially, we scheduled an in-home visit - sure we paid for measurements, but if we go with them that goes towards the final cost and comes off. In the end, the quote is about $1,500 less! That's a substantial amount. We didn't even want to deal with the hassle of negotiating with Empire as things with them seemed "off".

I requested an estimate on Monday, Jan. 19th, between the hours of 11-1 pm. I received a call at 1:13 pm that Monday telling me that they were not able to come that day and asked if I could reschedule. I tried to be flexible even though I had waited in the house all day that day on my day off just for them. I re-scheduled for that Saturday, Jan 24th between the hours of 9-11 although I had something to do that morning. Empire called me about 10:20 to tell me that they could no longer come because the one person they had to do estimates had an emergency. I was inconvenienced by this company twice with no remorse. I would not recommend this company to anyone because of their poor business etiquette and lack of customer service skills. I could only imagine what would happen once I gave them my money.

First I would like to say I had never purchased carpet before and there were subtle signs that really let me know I should go elsewhere, but I ignored them. A relative of a friend had a good experience and I based my decision on that and the $99 room sale. I wish I had come across these comments and reviews before setting up a FREE CONSULTATION. But I was truly just ready to get the simple, small, project over and done with. Please... FOLLOW YOUR GUT INSTINCTS AT ALL TIMES and continue READING THIS REVIEW!!!

Workmen inappropriate behavior, damaged alarm system, broken furniture, and carpet coming up from the floor. Empire Today's so-called resolution department (By law many companies are required to have these. The truth is they say they are a part of the office of the president, when many of these people have never seen the CEO/President of the company that they work for), has only made the situation worst.

We had Empire come to our home and give us an estimate to do 2 rooms and hallway in hardwood flooring. Their advertising (still today) states $99.00 per room, you pay installation. Our quote was $8000.00. That was a big waste of time. They need to change their ads!

We had Empire install their "highest quality, longest warranty, most expensive" Berber that they had in their portfolio. After 3 months, it was fraying and wearing so poorly we called them, they sent two inspectors and eventually deemed it "defective" and we scheduled replacement. I was told that there was no way the second batch would have problems. Wrong. The second install of the same product had the exact same fraying and poor wear again after 3 months. We called again, this time saying we wanted our money back. They would not provide any refund but offered to replace it again.

I called Empire Today as I was calling several different companies for estimates. The sales lady walked into my house and I advised her I wasn't going to be signing anything that day. She then proceeded on with bringing in samples and doing the measurements of my home. Once she was done and told me the EXTREMELY expensive price, she then tried making me sign the contract. I informed her I was not going to be signing anything once again. She then became very rude, to the point where my guests had to leave the room because they felt so uncomfortable. She told me very sarcastically that she was glad she spent so much time at my house for someone who never planned on signing anything. I informed her that was the reason why I told her right when she walked through my door that I was not going to be signing a contract. She is the MAIN reason why I will never use Empire Today, or recommend them to anyone I know.

Scheduled an appointment online. Received confirmation via email. Next day a guy Marvin ** calls and tells me that he's my estimate guy but can't find parking. I look through the window and see plenty of parking on the street but it's not a free parking. Mr. ** asks me: "Are you going to sign the agreement today or just a free estimate?" Because he is not walking 1/2 block to just give the estimate. I replied that the parking issue is not my concern. "Then you are not getting anything today"... Mr. ** replied... Aw, the poor guy... hates his job... maybe Empire's fault too... doesn't pay enough to these reps... Anyways - my advice - go with a local shop! They stand behind their business 24/7 and from A-Z. The End.

We had a pipe freeze and bust. We called Empire Today to get a quote for new carpet, which of course we then have to submit to the insurance company. When they came out, the sales rep was rude, wouldn't answer any questions, didn't explain the process at all, and was very short with my husband. He then stated that in order to get the "free Estimate" in writing (in order to submit to insurance), it would cost us a $25 deposit. My husband argued with him, and he then "called his manager" who OKed to give it to us without the deposit. But then he made my husband sign a contract with them in order to get the quote. Ridiculous! The contract stated that you have 3 days to cancel or are forced to pay a cancellation fee. All to get a "free estimate." I sent the cancellation papers certified mail this morning, we will see how it goes.

After reading all these reviews I realize that we have made a huge mistake by going with Empire Today. We purchased hardwood floors and they came out. On the day of the promised installation. Immediately, they required payment which I felt uncomfortable doing but the installer said he couldn't get started. They got the old carpet out (we were doing a hallway, bedroom and large walk-in closet at the tune of $5700) and placed the majority of the hardware pieces down but not nailing it. 5 o'clock came and they said they would return the next day.

Empire advertises Next Day Installation but it is a ruse. They have no installers and are more than a week out for a job they advertise for next day. I worked all day getting the room ready, I even ripped out the old carpet to expedite. DON'T BELIEVE THEM, THEY CANNOT INSTALL NEXT DAY, THEY CAN'T EVEN INSTALL IN A WEEK!!

I'm beyond disappointed with Empire Today Company. The representative undermeasured the square footage in my small house and completely left off the kitchen area and I have an all open concept area house. The hired Contractors arrived to lay flooring and didn't have the correct needed supplies from your company. The Empire Today company wanted to charge me extra for their own mistake. My house was a working zone and furniture piled in one room and everything else cleared out and flooring pulled up everywhere. I didn't agree to pay extra for your company's mistakes therefore Empire Today company cancelled the installation on the spot, leaving my house a complete disaster.

We ordered flooring with this company. The salesman told us we could not have tile flooring because our floors were uneven only based on his opinion and age of house. When the installers came out they used a leveler; the floors were even and they stated we would do better with tile especially in our dinning room because the carpet would have 1/2 difference in height in the transition from the living room. We had 2 crews at our house on 1 day for a 2 day job on a Saturday. They left without doing the work. Had Salesman come back re-write order. Floors to be installed on Tuesday. Call Tuesday and flooring has not been ordered. Requested a call back from a Sales Manager. Rescheduled for Friday. Call Friday and flooring still is not in for installation.

Very nice girl came. Showed her my samples of carpet from HOME DEPOT. She showed me hers in a book. She said they were having a half price sale and they would do it for the same price. After installation asked for a swatch. The quality is half that of HOME DEPOT. Had I seen it out of a book, I never would have used them. Never will again and my whole house needs carpet, floors and drapes.

Every time I clean my floor, I am unhappy! A few years ago, my husband and I purchased laminate flooring from Empire Today. Consumers should be educated regarding the negative aspects of laminate flooring. I was not prior to purchasing the product. Pet owners beware! If your pet has an accident and you don't mop it up immediately, and I mean NOW, the flooring surface will lift and/or bubble. I would expect consumers with children may have the same issues since spills are frequent if one has kids. The flooring is NOT user friendly. It requires special cleaners, streaks when cleaned, scratches easily, and I have not found any product safe to use, according to the manufacturer, to disinfect the flooring should you wish to.

Booked an appointment using their website. Got a confirmation email about the same. A 90 mins into the appointment window get a call from their 1-800 number stating that they are double booked and the salesperson will come in 30 mins after the confirmed window period. I waited. At the revised promised time, instead of the salesman showing at the door, receive another call stating that it's not going to work out today as they are super busy with other appointments and I will need to reschedule the appointment if I am interested. What a waste of 3-4 hours during my work day. Empire Today needs to learn basic business ethics and try to keep their appointments instead of wasting prospective customers time. Please value peoples time.

Back in June of this year, I had some hardwood floors put in. First, the person who came out was very rude and in a hurry and told me to hurry and decide. They had the 50-50 off. What a joke. I had checked on what I had done with another company first and at the 50-50 off by Empire, it was the same as the regular price somewhere else. They gave me a quote and when I said that was too high, then they lowered it some. I decided to try them as I had never dealt with them before. Then, they came to do the job and didn't have half of the materials. They had torn all my steps up and didn't have the product they needed. I was left with my house tore apart for about a week while they got the stuff. Finally, they got it. I was very upset about the whole job as it was a headache from day one. I had done my dining room, kitchen, and steps, and hallway.

I was called for a follow up after meeting with empire and the gentlemen on the phone gave me a much lower price. And when they came back out so I could sign contract and give a deposit, they would not honor the price they gave me on the phone.

December of 2011 Empire installed carpet in my living room & hallway was told the carpet they suggested was excellent for high traffic. My old carpeting of 18 years was better than what we received. Called about 2 years to complain carpet was matting and ripples. Pd 1,140. We're told it was our fault because we hadn't cleaned it within 18 months. No such information was given to us. She out and out lied to us. They were not willing to just replace the hallway. Very rude conversation. They sent papers with different info. Would never recommend them ever. Never.

Actual pricing is OPPOSITE of what is advertised . . . so many commercials for $99 and/or low cost. My one small room was quoted at $575!! Would never use Empire. Heavy advertising that does not match actual pricing, very misleading!

Set up installation date. Wanted to be paid up front. I refused. They agreed to install and be paid afterwards. Laid carpet in street to measure and cut. Car ran it over twice. Installation was terrible. I criticized work and installer went crazy. Called me a ** . They left gaps near walls and only did 2/3 of carpeting in a closet. Left a huge area without carpet. On metal transition piece, they nailed it poorly and dented the crap out of it. The supervisor had to come back to fix the installation.

I was scheduled to have carpet installed. Friday no one showed up or called. I called the 800 # and was told that the scheduling manager had scheduled a new appointment for Saturday at 1 PM. Again no one called so I called the 800# again and was told the installer would come between 2-3 PM. Again no one showed up. Called again and was told the installer had tried to call @ 1:40. Not true. Now the manager will call on Monday. In the mean time I have wasted over 8 hours waiting for Empire installers. Not good customer service.

We own a small ranch home and wanted tile in the small entry way and new carpet in the living room, hallway, and bedroom. Not a big job. They quoted us a price that seemed a little high, but since we wanted it done quickly & that is their claim to fame, we pulled the trigger and paid up front the night the sales rep came to the door. We told them the tile could be done any time but needed one week to get painting done before carpet. They said it could be done all in one day. Thought that was weird and tile should have been done first but they're the experts right?

The stairs were initially carpeted, and the carpeting was replaced with laminate by Empire. Each stair is now a trip hazard and 2 of 3 family members have fallen on the stairs.

I paid $5,700.00 for my carpet and vinyl tile from Empire. My sales rep roped me in by telling me if I wasn't happy within a day of install - they would "come back and rip it up... but hopefully you won't do that". The entire install was to be done on Thursday 12/4. So I took 2 vacation days on 12/3 to prep and 12/4 for install. I am a single female who lives alone and I had a lot of things to move. While the carpet was being installed on 12/4, I received a call from another Empire employee who stated they had no idea I was getting carpet laid and they couldn't do it that day! Very upset, I took a third vacation day and missed 2 important events at work. They were to show at 8 on Friday. They showed at 9:30 and forgot the requested transition pieces. Those transition pieces were ordered by my sales rep the day before. I requested the grout line to be larger than what they showed me. So they started and I stayed downstairs.

I had rugs put in 3 years ago from Empire Today. The workers that came to lay the carpet down were Spanish and they were speaking in Spanish as well! I guess they did not realize that my husband was Spanish speaking as well. They were talking about how they had to hurry up and get the rugs and molding down because they were already late to a party. Well they literally just threw the rugs down. I called a week or two after they put the rugs down and a woman and two men came and took pictures of the rug and the molding that is cutting up my 9 month old's legs (posted picture on Twitter). They said they would be calling to let me know when they will be fixing it. They never called or came back.

I had Empire install hardwood steps and laminate floors in my home. After the job was done I noticed indentations in the hardwood steps, scratches on the laminate floors, and a transition piece not properly attached. After calling the salesman he told me to call the customer service. Customer service told me they don't guarantee against scratches even though the salesman told me and my wife the floor would not scratch. I also told them about the indentations and the poorly attached transition piece.

Shawn ** - This guy is totally incompetent. I hired him for my floors and he did a terrible job. He kept going outside to "smoke". He left a complete mess.

Figured out how to answer the original complaint after writing another review but anyway, here goes. After I wrote a review here on Consumer Affairs I was contacted by Empire. They said to call so I did. Worked with Mark ** here in NY and he was great. I received all new carpet. I did have to pay for installation which didn't bother me and I chose an upgraded carpet, much better than what I had before so I chose to pay a little more for that.

Salesman came out to my son's house and carpet was ordered for a bedroom. Son took off the next day from work to wait for the installers who never came. Installation was set up for the next morning and they still did not come. Son rearranged for another day for installation. Never heard back from the salesman. I will never use this company again and my son used them on my recommendation from previous carpet they installed in my house 5 years ago. I will be sure to tell everyone how poor the company is.

2 years ago my mother opened an credit line with Empire carpet. 3 rooms and hallway and 15 stairs were carpeted, and the kitchen and downstairs bathroom has linoleum added. The linoleum started getting these holes popping up in different areas. We contacted Empire, and they sent their contractors to see the floor. They were here only 10 minutes. They did not take any pictures, they just stood there looking at the floor, and did not examine the case of the damage to my floors. We have a 5 year warranty on these floors. They called us back and stated that the damage was done purposely and they would not repair our floor. Again we have a 5 year warranty on our floors. My mother do not have an outstanding balance with Empire. My mother was so upset and let the person know, they need to send someone else out here to look at her floors because why would she spend 10,000 dollars on her floors and damage them. They have POOR customer service and would not recommend them to a herd of sheep. Their business is not worthy of any consumers that work hard for their money to get bad service and a company that would not live up to their warranty.

Empire scheduled an appointment at my second choice time of 1-3, instead of 11-1. Then they didn't show for the appointment. They did call to reschedule after wasting an entire Saturday. When I told the girl at the call center that my time was more valuable to me than the $50 she offered to reschedule, she simply hung up. I don't want them in my home and I won't give them another day of mine to waste, let alone trust them with multiple thousands of dollars of work. I never have posted a customer complaint until my experience with Empire flooring.

Empire Today is the worst flooring company. Their employees are rude and unwilling to recognized the horrible work the contractors have done. I will never recommend Empire Today. My laminated floors are peeling. My carpet is separating from the stitching. When I called to complain they sent out some more contractors who just attempted to back up the original contractors and stated I am the owner of the house who paid out thousands of dollars caused the floor to peel plus it's too much moisture in the house!! Oh my GOD please do not use this company. If I had the money I would sue and make commercials to let everyone know Empire Today is the Worst. Please let me know if a class action lawsuit can be started. Please.

Ordered carpeting for living room, dining room, hallway and 2 bedrooms. Installers came and had a work order for everything except one bedroom. Color for bedroom(s) were incorrect but agreed to install the same color as the remainder of the house if it could be done that day. Installer stated that he had enough carpet to complete the job. After 2 hours of installation, installers stopped, then stated they didn't have enough carpet to complete the one bedroom and stated that they would be "back tomorrow between 8-9 am" to complete the job. They also had to leave because there was a "big job" that they had to get to. I did receive a very small credit for the inconvenience. Next day- 10:00 am and no installers. Called Empire customer service who stated that the job had been rescheduled for 3 days later. No phone call was received informing me of the change.

Not installed when scheduled, Poor installation, Damage to walls. After reporting damage and sending photos we received phone calls asking us to schedule someone to do estimate for repairs. Because of work restraints we requested they send someone - that was a week ago and no one has bothered to call us back. The installation job is so poor, the carpet is cut too short in some areas, they put a seam in the middle of the floor - besides looking horrible it will only get worse with wear. The installers damaged walls, baseboards, and furniture.

My husband and I purchased our new home and decided to install hardwood flooring and shutters and blinds. We closed on our home September 25th and ordered flooring and window covering on the 29th of September. The sales person told us it would be a 4 day turn around. He never mentioned that the window coverings would take longer. We got the flooring installed by October 8th and still no blinds. No one contacted us as to any status to our installation. We have called Empire every week until we were given a date of October 31st. Oh, I didn't mention that we postponed our move in date until we have blinds in the house. We didn't want to move stuff in and the windows were all open.

I had 3 rooms of carpet installed and one room of linoleum. The carpet in one of the rooms started to show a weird spot as I began to sweep it. It is in a guest room, so no one even stays in there. It appears to be some sort of manufacturers defect. When the unloaded the carpet for that room I asked if it was enough, as it looked like a roll end... They got it to fit, but with not one scrap left!!!! I have called customer service and sent pictures on my phone to a rep who is 60 miles away! They will not schedule an appointment during a week day late afternoon or evening! They want to come on a week day morning or late morning!!!! Really... You have to miss work to meet with them to solve something that is their fault in the first place!!! I don't call that customer service!!! I am still waiting for a return call to get this scheduled!!! I began speaking with them 2 weeks ago about this!!! Like I said NO CUSTOMER SERVICE!!! Do not go with this company!!! Lowes and Home Depot have the same carpet for less money and I know they both have good customer service! The convenience of them coming to your house is NOT WORTH IT!!!

A gentlemen stopped out and measured for new flooring in an apartment that is being redone. His measurements didn't really make sense to me and so I had it done by someone else. The same rooms etc. Empire measured at 1,106 Square Feet or 123 square yards. The second company measured 808 square feet or 90 square yards. So they were trying to screw me out of 33 yards of carpet at $20 per yard. STAY AWAY FROM THIS COMPANY.

I contracted Empire Floors to do 3 room of hardwood floor. The job was excellent and professional. I took the interest-free financing for a year on $4,000.00. I made the payments on time. When the last bill came, I was charge over 900.00 interest. Apparently, the due date on the free financing had passed by 4 days. Made several calls to complain, but was stuck with entire bill.

Contacted Empire via internet to get a quote on carpeting my house. The next day Scott called and we set an appt. for Saturday morning. Scott was actually about 10 min. early. I told him right off the bat that I was only looking for a quote and that I was getting another quote that afternoon. He was perfectly fine with that, and we discussed what I was looking for in carpet grade, etc. I picked what I liked and he went and measured room to room. He gave me a very fair quote and I told him I'd be back in touch with him one way or the other. He even gave me his personal cell number.

Don't ever get flooring from Empire! Shoddy workmanship, crap cheap carpeting, and the installers used our credit card info to make personal purchases. Filed police report, and credit card company reimbursed us.

We ordered a wood floor for $2,500 to be installed on Tuesday. I received both an email confirmation, as well as a phone call confirming the appointment. As I took a day off from work, removed all the furniture, disconcerted my computers, cable and phones. And I waited until 11 am with no one showing up, I called Empire only to be informed that they did not order enough material to perform the job. I asked when were they going to inform me of this cancellation? They stated that they could reschedule, And I again asked, when would they let me know that no one was coming. I said that's unacceptable, and they offered me a $100.00 missed install credit. I asked to speak with a manager, and the next thing I see is an email confirmation for an install on the next day, without confirming this with me first!!! I asked for the job to be cancelled, and expressed my total dissatisfaction with this company and its entire operation. Would not recommend to my worst enemy!! They had no answer, I stated this is unacceptable, as I lost a days pays from work.

Got Empire today to look and set up a new wooden floor for the main part of the house. Sales came and took care to check out the areas and submit the work request. Spent 5 days getting things moved and ready for the new floor. Workers arrived on time and did the whole floor in 2 days. New floor looks great. But it squeaks when walked on. Not just one spot, the whole floor makes sounds. Called Empire and they sent out a rep...Yes, he also agrees that the floor was not put down right. He filed his report. I got a call the next week...Empire had filed a claim with the Mang't and they would call when they got an answer about the floor. That was 2 weeks ago. Jump thru the hoops. It still is costing me 8500 for the floor. I told the bank I wasn't paying until the floor is put in right and to my specs. Wells Fargo rep laughed..see if they get any money. I have not heard back from empire, winter is setting in. They may have to wait in correcting the problem. I don't want to move everything again for the workers to fix the problem. In the middle of winter...everything was until the workers put the floor down wrong. I can hear my 10 pound cat walking on the squeaking floors. The never ending story... I think that this is going to be a really long one. Will wait and see what happens. I just want them to fix the floors the right way.

Today I met with Torri ** and we signed the final papers to resolve the dilemma of my stairway. I don't think the job could've been finalized without him. The dilemma has been going on for several months. Torri began to take care of the problem within the first few days of finding out about it. In addition he handled the situation very professionally, friendly and effectively. His choice of carpenters to finish the job were the best there were available. The two workers were more like cabinet makers than carpenters. They were diligent and performed each operation with exact detail. They went out of the way to do the little extra things that are not expected. This operation overseen by Torri has made my home safer and much more attractive. I would like to thank the Empire Today company and all those involved for a job well done.

Warped product installed, damaged my existing tile around fireplace, and the regional sales manager was a jerk when getting our money back. We ended up getting our money back after jumping through hoops and we had them take the product back.

WORST CUSTOMER SERVICE EVER! Purchased $9000 worth of flooring and boy were they happy to take my money and get my flooring installed within 3 days. Within a month the carpet fibers were pulling apart and forming bare spots on my floor. I called customer service and they sent the carpet installers out who took pictures and submitted them to Jim ** at ext. **. I received a call about 2 weeks later that I was approved for a reinstall of the carpet due to the factory defect. Lakesha at ext. ** called and left a message that she needed to set up a salesperson to come back out so I could pick my carpet color again. I called and left her several messages along with Michelle who works in the office that I didn't need a salesperson, that I just wanted my same carpet, I loved the carpet!

Had home completely re-done by Empire Today in June 2014. Empire Today sales rep drew specific plans as to how we wanted new rug, vinyl, and laminate flooring to be laid. Communication problems with the installer led them to not do the floor as requested and drawn by sales rep. They refused responsibility for this after job was done. Called them right away on this problem, but no help was offered. Also, the rug that was installed caused allergic reactions to two of our cats, which resulted in us having to take the cats the veterinarian, causing additional expense.

I spoke to Bob in the cancellation dept and explained my story and he was understand and promised to notify the "powers that be" about hiring better installers and having their salesman concentrate on the customer.

My husband was in an accident and became wheelchair bound in March 2013. We used our tax return in June 2014 to get rid of the carpet and get vinyl plank installed in the two main rooms of the house. (We had originally wanted laminate but the sales rep told us that vinyl plank was more durable and scratch resistant as long as we made sure to keep it clean.) The installers came on time and moved the furniture for us since we were unable to do so. They were fast, friendly, and efficient. They also moved the furniture back into place. We are very happy until that evening. The floor scratched that very night! Not from dog nails, not from heavy furniture but from my 4 year old son gently scooting his chair back. The sales rep aired us that this kind of thing wouldn't happen with vinyl plank!

The salesman forgot to include molding on an order of a laminate floor for my daughter's room. As a result, the installers came in and installed the flooring against the old white non-matching molding and closed in the gap with a strip of laminate. Once I realized what they did, I contacted ET and spoke with their service supervisor who listened to my complaint and told me that I am right - the job is not done properly. I called the salesman and he admitted that he does not know much about installation and made a mistake.

The Window treatments I ordered, continuous cord, was not what was delivered. When the installer was in the process of the installation he said "Oh these are not what is in the contract but we can knock off something if you accept them". My husband, I was not there, knows nothing about Honeycomb Shades, said "yeah, sure". The installer took off $360 off of a $3600 order. Not acceptable. When I contacted Empire they said your husband accepted what was delivered and I told them he had no idea what the difference was. I was left on hold for over 10 minutes and finally hung up completely frustrated by their clear case of bait and switch.

We have had our laminate flooring for 3 years now. We had a problem with the flooring over a year ago with a leak we had so we had Empire come in and replace the flooring that needed to be replaced! They did not charge us for measuring and came in at $800.00 to replace it. Not too bad.... NOW this year we are having same problem with some water damage and we need only a very small part of our floor replaced. They come now, they CHARGE us $50.00 to measure and say we need 1/2 of the floor replaced and want to charge us $1,888.00... HOW DARE THEY! I asked for them to send a manager over to measure this flooring and give me the correct measurements and the right amount needed! They said they will try! How dare they? Given them thousands of dollars worth of work and this is what they do??? Disgusting. I would NEVER use them again or have anyone use them!

We paid over $5,500 to have laminate installed in our home by Empire. They installed and assured us if there was a problem they would provide a lifetime guarantee. After 4 months the laminate began to buckle and so we bounce when walking across it. Called and another installer came out and said to us that the previous installer had not left enough space along wall for expansion of floor when there is variance in temperature, and he would return the next day to take up a portion of floor, trim it and replace it to remedy the problem. Next day Empire called to say they would be back to us in a few days. After a week we called and were told in no uncertain terms that they would not fix the problem because it was our problem for having a Florida room next to the room where the problem exists. Since the temperature is not the same in the two rooms, we are at fault. We asked why no one ever mentioned that there might be an issue before installing and taking our money, they had no reply. They have been nothing but a problem and would never do business with them again. Considering a lawsuit.

Wanted a quote for floors in one of my bedrooms after me taking out old carpet myself and moving all furniture out so they have a clean slate to install. He quoted me 1900.00 for a wood looking laminate flooring!!!... *The room is only 12x12...then he said they couldn't do it for less than 1300.00...I might be a woman but not stupid...Stick to Home Depot or Lowe's..

We were so excited to have their professionalism in our home to do our entire first floor with laminate. The initial bid was $18k, then it went to $12k, we signed a deal. The next day, not comfortable with not knowing the value of the actual floor we canceled. The floor was then $8k bid. Ridiculous. Use them if you like to be strung along and pressured.

After this review Empire Today contacted me and asked how to fix the situation. We agreed upon a partial refund and they offered to fix any work that was required. This definitely improved my view of them and I appreciate that they followed up.

I wish I could give them zero stars. Never again will I call Empire. The other day I had an appointment, a window of 2 hours, which the salesman came at the very end of. He was very pushy throughout the whole process. I kept telling him I was not interested in scheduling an installation and that it would be 3 weeks to a month before I needed the carpet installed. 4 times he said to me "You want this installed in a week". Not as a questions, as a statement. In his mind I was already committed to using Empire. He kept bad mouthing other carpet installers, which he didn't need to do - I didn't care. I only cared about what Empire could do. He even bad-mouthed carpet installers I made up. Clearly he is just a salesman.

Empire Today installed laminate floor in my Dining and Living room areas 2 years ago. My floor is now bulking, and when I walk on it the floor sinks in. I had Empire come out the first year and at the time I thought the problem was resolved. The next year the problem continued so I called Empire again. First call was Sept 4th, and then they sent repairman to come out with no product. This continued on for a number of weeks with calls and repairman coming out. Finally the installation manager came out and said the laminate was laid down too tight.

Just bought older, single-family home some distance from my current home, and need to carpet three small empty bedrooms. Empire Carpet was advertising a 50/50/50 sale on tv; 50% off standard carpet, 50% off standard padding, and 50% off of standard installation. So I made appointment with them. Salesperson Akeem ** arrived on time. When I mentioned the nationally advertised sale, he ignored me and said that the sale is only on carpet, not installation or padding. He then gave me of over $2000 for three small bedrooms. I asked him if that was 50% off the regular, he hesitated and said yes. I said, "Do you mean to say that the full, regular price for this order would be over $4000?" He unflinchingly said, "Yes." I said, "We have no deal," and only then then did he call a manager and come back with a price of $1475.

I wish I'd read other reviews before letting them into my TN home. Sales rep showed me beautiful samples. High pressure to commit as sale was ending. Like others before me started out high price and kept giving discounts to make the sale. The first red flag was when they arrived to do install with a roll of carpet and they asked me to sign that it was the correct carpet. It gave me a bad feeling. I said how was I to know from looking at the backing? So he cut a 2x2 inch square for me to look at. I wish I'd listened to my gut! I've had carpet for 2 years now and it looks worse than any I've ever see... It's just me in the house and I'm at work all day. Like someone else said, run as fast as you can from them. They are not giving you a bargain, they are stealing you blind! Instead of 5 stars I give them minus 5 stars!

Empire Today installed carpeting in the bedrooms, stair and hallways of my house 2 years ago. The areas are not heavily trafficked as we are only up there at night to sleep. The carpet is now bulking, which the previous carpet never did. Upon contacting Empire they informed me the labor warranty is only for 1 year and I would have to pay to have the carpet stretched and reinstalled. I paid enough the first time that it should have been laid correctly. Needless to say I will not be calling Empire Today as their commercial suggests!

Run don't walk as far away as possible. They push you to get a deposit so that "they don't have to come back and measure" to SAVE YOU time. They tell you it's refundable at any time while it clearly states on their contract you have three business days. Well which one is the correct policy? They went down in price to almost 50% off and was relentless when I was trying to cancel the order. I was transferred repeatedly each person trying to hold the deal together giving a greater discount. Why didn't they just give the bottom price to begin with?

The salesman was here for a long time, showed me samples, all sweet and nice till we got to price. He told me the price for a 10x10 room was going to be around 900.00. I told him no way. I had other quotes around 450.00. He got on the phone, guess what, "We are having a sale. Can get you carpet for 480.00 guaranteed for life.” I ask if they would treat the floor after they pulled it up because the reason I was getting new carpet was because dog had accidents - it smelled bad!!! He told me no problem!! When I set up appointment on phone was told same thing.

Hard sell salesman wouldn't leave house without a credit card #. When we selected Empire we could never get a hold of him again. Contract was incorrect, had more difficulty getting them to receive a fax. They would not accept scanned email documents. Installation crew arrived with incorrect carpet, mismatched dye lots. Difficult to reschedule installation, required multiple calls to get someone who was accountable. Crew arrived second time with incorrect padding, lower quality than we ordered, typical bait and switch tactics. Promised to pick up trash day after installation. No one has ever shown up to pick up trash. Still fighting with customer service.

Your salesman (Karen, apparently)...and hence you...lied. Pemberville, OH. I'm beginning to think your company cannot do business without a scam. A contract is a contract. You can't send it to me prior to service? You all must be idiots.

I'm going to start here as a dry run for what I am going to do to Empire Today when I get to Yelp! My appointment was this morning. But, first, I had already gone online to get some estimates for laminate with sizes of rooms similar to mine from a few other companies, to include labor and taxes. Great, I have a ball park in mind. Here comes your representative, so very charming and professional, to the door. He comes in and we get right down to what we want. Downstairs laminate throughout, and new carpet up the stairs. We pick out colors, styles. Now, time for price. He gets his calculator out and does his thing. Oh, "it's your lucky day" because they are having a sale like no other! 50%/50%/50% on everything! This is one of the biggest sale for you and it's going on right now. (Uh huh, I already smell a rat). Long story short he quotes us a price, all inclusive 4,909.00. My partner and I had already said we thought 5,000.00. So, great, that will work. And, we can have the downstairs installed tomorrow! Boy, are we ever hooked.

I decided to do laminated floors in two rooms so the first thing the saleslady says when she walks in is today is your lucky day because we have a 50/50/50 sale. She does all the measuring and it's about 350 sq ft. She sits down and comes up with a price of 4600$, I almost fell out of my chair. Then she goes with the 50/50/50 sale, we cut the 4600$ down to 2300$ like she's doing me the biggest favor in the world.

After almost two hours he was not even done measuring. I had an appointment at 12:45. So I requested him to hurry up. He took his own sweet time and then at 12:30 started making an estimate. I had mentioned to him earlier that I was trying to get an estimate as I would like to compare other places right at the beginning.

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Mercedes of the carpets. I agreed to pay $3000.00 cash including the installation. People who did the installation did an awesome job but the problem started after two days when massive amounts of lint started to come out of the carpet. The lint is in everything, in food, sticks to clothing, just everywhere. If this is their top of the line carpeting then who knows what their common household carpet is like?

8/12/14 I had a credit check ran on my account and was told that I did not qualify for $3,000. I was not charge $3,000 for the carpet and tile. When people heard about what happen to me, I began to get calls. GE Empire sent me a bill for $3,500 yesterday.

Our Company has had a relationship with Empire Today since about 2005 and I guess they thought this loyal customer would remain loyal regardless.

Bottom line: if you love to haggle, this is the company for you. I read many bad reviews about this company and it's sales tactics and should have known to stay away. The salesman was in my house for almost 4 hours. My house is small, 1200 sq ft, and when he came back with a quote of $3000.00 for the carpet and $8000.00 for the hard wood I laughed and said "no way". He then did what I read about in the reviews but couldn't believe it; he went to call his manager to get a better price. After many calls he got the price of the carpet down to $1700.00 and the hard wood to $5500.00 (which I still couldn't afford). I agreed on the carpet but he wanted a commitment on both. I said no. He then had to go and call his manager again. He came back in and said ok, it's a deal, just the carpet. It should also be noted that after the sale was completed the salesman told me that he doesn't make any money working for Empire and that usually these free estimates are a waste of his time unless they are for large complexes or commercial buildings.

Less than 2 years ago, we ordered carpet from Empire Today. Less than a year after installation, the carpet began to buckle. To their credit, they came and restretched the carpet. Since that time, the carpet has begun to buckle in another room. They said it was out of warranty and we would need to now pay to have the carpet restretched. The carpet is of substandard quality and not what we paid for (2 bedrooms ran $2,500). We did not appear to have been given the advertised special. While I can't prove it, I believe that we also received a substandard pad while paying for an upgrade. Having bought and sold several homes and purchasing carpet from several different vendors, this is the only time we have ever experienced this kind of buckling and poor workmanship. Their customer service is non existent. I would never, ever do business with them again and I would strongly recommend that no one else do business with them either.

We ordered tile and four rooms of carpet from Empire today. The carpet installers arrived a day later than expected and when finished left without mentioning all the unfinished edges and raw wood left exposed where the carpet meets the tile. When got home and saw what they did I called to complain. The installer said he had to call and find out what "they" wanted him to do. He said the tile Sub floor, also installed by Empire, is the problem. I wondered why this installer just went ahead with the job, said nothing about the problem and offered no opportunity for us to reject the carpet install or find an acceptable alternative. They slapped in the carpet and left saying nothing. I also feel and hear something under the carpet in my bedroom.

We needed to replace our carpet and we lived in our house for 15 years and Empire today came out and gave us an estimate and it sounded very good at the time. The day came when the deliverers were to show up between 8 & 5 to do our entire house and they showed up at 5 00 p.m. They proceeded to begin to rip out our old carpeting to install the new carpeting and it was getting late into the night. Only one of them spoke broken English, the rest could not understand a word I said. They were in such a hurry to put the carpet in they were piece mealing some parts together on the stairs. Within one year our carpet began to buckle and mat down quite a bit. So we called them to try to follow up to get it stretched. They never followed up back with us. The carpet was crappy after only two years and we take good care of our carpets, vacuuming them all the time and not spilling anything on them. Due to their poor delivery and follow up, I will not be buying anything from them again.

20 months ago we decided to replace our existing builder grade carpeting with new carpeting from Empire. The cost to re carpet our entire home was over $9000. The old carpeting looked worn in traffic areas, and we thought it was time to replace. We take a great deal of pride in our home. We vacuum 2 or 3 times a week. The installation process was fine. The issue is that the carpeting is simply not holding up well at all. We did not get the low end either. The stairs are wearing quickly and the carpet needs to be stretched in 2 rooms. Needless to say, we are very disappointed. After calling twice now, still no resolution. I simply want a representative to come out and take a look. Did we get a bad roll (s) of carpet? Is this normal wear for their carpeting? I also requested that Empire stretch the carpeting in two areas. I will call again, but thought I would try this route as there is still no resolution.

Went and done carpet as well as basement carpet. Redone work, had to be done to the steps and therefore carpet was removed by customer. Price was included with the carpet removal, I was asking for a price reduction. Company wants to only give $25 back stating that it was only 2 ft.² They were five steps which totaled 40 ft.² including the landing. We called back customer service. The lady said that there was no way they're going to give back more than 25$.

Hardwood floors were installed too tight causing a washboard ripple effect. Empire did offer to repair but I refused to let them back in my house. They wanted to tear it all back out! Then the vinyl installers tracked glue on my bedroom carpet, got the glue all over the baseboards, knocked a dent in the fridge, the sheetrock in the kitchen got gouged. All the dust from the hardwood sawing to trim went into my desktop computer and fried the internal components. I called several times complaining but got nowhere except they kept saying they wasn't responsible for the computer. They came out several times to re-do the vinyl because they have rookie installers. Every time a crew came out it was a different bunch. One crew came out and it was some little guys who didn't speak much English and couldn't even pick up the fridge. So I had to help them. I'm 6'4 and 225 lbs. It was god awful. Empire might stand up to make things right but they didn't with me. NEVER again..

The salesman walked in and immediately handed me a empire today bobble head of that old cartoon man you see on their commercials. I thought well that's cute. He then spent a great deal of time talking about a "side" business he and his wife have selling their own brand of coffee. And implying he was only selling carpets to help pay the bills. This really annoyed me that Empire sends a salesman that isn't really into his job but is only doing it as a side thing.

I had the carpet installed in all my bedrooms last year. I noticed in the walkway area in our master bedroom and hallway the carpet seemed to be wearing and matted. When I called Empire they were quick to send someone out to look at the carpet and then nothing. I have emailed, called, and had my carpet cleaned like they suggested still I have gotten no customer satisfaction. They are quick to get the money but not very customer friendly after that. The carpet is suppose to be guaranteed for 10 years, and it will not make it more than two. We are two adults living in this house, no children, not extra wear. I'd say this is not a quality product I was sold. Don't use them!!!!

I gave a $200 deposit and called the salesman back in time to cancel our order and get deposit back and he did not want to hear it. Said he really likes us and don’t want to lose our business and said he can do job for half the price (2,000). I said I can’t just want cash back? It’s now 2 months later and no check in my mailbox? Never calling (Empire Today) AGAIN. Very, very disappointed!!!

I had a rep come out to my home as two family members had their floors done and spent $1500.00 and $2700.00. I thought that was awesome prices. I have a 1708 sq foot home and when the rep was finished giving me a quote, she told me $16000.00. Yes, you seen it correctly $16,000.00, I thought I was going to lose my mind. I do not recommend these individuals to anyone. I am a single mother that goes to work and school full time with four children. How in the hell could someone, even if they were not single, afford something like this with this economy. How is that a sale of buy two and get the rest free for $16,000.00. So disappointing!

My wife and I had Brazilian Cherry hardwood floors ordered for our house in the living room and kitchen area. The crew that came by were sub-contractors and not direct employees of Empire Today. The Brazilian Cherry "hardwood" that they put in looked more like a laminate made of some cork wood, not real wood. It was not a sturdy "wood". The wood, as it turned out, had pre-existing wear or lines in them, as if they had been removed from another location, though the shine of the floor looked nice. As time went on the floor began to warp in several places, and where there was weight, like where our refrigerator and TV console was, the installed floor began to sink about 1/2 and 3/4 of an inch. Our original floor was perfectly flat, and despite what floor installers tell you, the house did not "settle" causing all this after their install. The material under the (fake?) wood was giving away, the cushion between the original floor and the installed floor. When we saw it was spreading, we called Empire Today Customer Service in May (2014), about 7 to 8 months after install, attempting to take advantage of the one-year limited warranty, though the problem was definitely the install, not the material or us.

Wanted to share my experience with Empire Carpet in Colorado with any other consumers who are thinking about using them for your carpet purchase/installation. DO NOT USE THIS COMPANY!!! This was the worst experience ever - it made buying a new car seem like a dream! First off, I cancelled my appointment, but the salesman still showed up. Since he was there, I let him come in and show me what Empire had to offer. We had already had two other bids, and were pretty set that we were going with another company. After talking to him, looking at the samples and having him measure my home, his price $1,100 higher than the other company we were going to use. He told me that he would match that price, that the price included furniture moving, AND he could get me started that Friday/Saturday. I asked for his price in writing (which was $5,199), and received it in writing the next day. I felt it was a pretty good deal, so decided to go with Empire.

We ordered blinds a month ago and finally got them installed today. Worker had no idea he didn't have all the blinds ordered, so not all blinds were installed. They also mismeasured and blinds for son's room was too big! Very unprofessional!

Incomplete/unfinished/unprofessional workmanship. Threw my credit score into the trash. Interest kept increasing while I was filing a complaint. Then Empire placed a judgment on my home GE Bank. Horrible experience.

We contracted with Empire. At first it went well. They discovered asbestos underneath our 60-year-old parquet, so we went with carpet. The carpet installation took place in April. It turned out to be manufacturer flawed. Something called tip shearing. A manager came out and saw the flaw immediately and said the carpet would be replaced. A fair deal. Please note that we were extremely happy with the crew that did the first installation.

After 18 months the carpet is rippling in two rooms, they should know how much carpet is needed. When the father and two sons were done, they packed up more carpet than they installed. The installers did a poor job and they were tripping over each other to get out of here. I also paid extra for them to move the furniture and they just took off.

Requested an estimate for the second level of my townhouse. Estimate came back totaling $5200. I asked the sales guy why so much. He stated that the area was 1800 square feet. My townhouse is 2000 square feet and only the second level needed carpet. I have no idea where he got 800 square feet extra from as the whole entire floor is tiled. I immediately went to D'Best, where my estimate was $1800 total for 1000 square feet. My frustration continues as now Empire continues to call me, telemarketing style nonstop, about the estimate and how they can bring the price down. I told them I have already installed the carpet and they were rude in saying congrats! But it will take two weeks to remove from our dialer. Frustrating situation all the way around. I don't recommend anyone to call these people as you will just have headache after headache.

I paid over $2500.00 for 2 bedrooms of carpet. At installation, they sent 3 Mexicans that "no speak English". 1 walked all through my house and wanted to see inside my truck, and when done, they asked for "beer" 3-1 each. Also, in one area, the carpet is 1 1/2 inches different and not even. I have made 5 (five) attempts to reach someone about the pet warranty on my expensive padding and NO ONE HAS CONTACTED ME in any way; phone, email, U.S. Mail... I WILL NOT RECOMMEND THIS COMPANY TO ANYONE.

I'm just unhappy how they conduct business. They start with a ridiculous price and give you all these magical discounts. So the person from empire showed up, showed me a carpet I kinda liked. Then said, "oh the better one is way more expensive and we have a cheaper version of this", so I said I'll just go with the mid range. The person measured my apartment which is 1189 square feet and said that the amount of carpet they need to order is 1105 sq ft.... I only needed 3 rooms done. The areas that were not carpeted was kitchen, 2 bathrooms and laundry room... so really it should be no more than 800 square feet. So they quote me about $4900 and change, then they get on the phone and say, "oh I have to call the manufacturer since I am getting more than 800 square feet, they get volume discount". So they give me 15% off and that brings it down to about $4200.

Expect to pay over double for any kind of flooring from these con artists. They prey on stupid people that fall for just about anything. Same folks who buy swamp land in Florida. Their advertising is completely false and I can't imagine how this company has avoided prosecution. I imagine that it's the same way that used car salesman have done it. Their quality of carpet and other flooring is the cheapest, lowest, contractor grade that you can find that they try and pass off as higher grade carpet. Their pricing is over double than what Lowe's or Home Depot charges for real quality flooring.

Empire took care of all my issues. Thanks!

The installer arrived promptly and right away said I need a check for the balance. I was surprised and said "Really, I never heard of that." "If you don't give me the check now I am leaving and not doing the job." Well, they give you no choice. After getting the check, he started speaking Spanish to the other worker while in the middle of a conversation with me. I asked him to either speak English or translate to me what he said - keep in mind we were still talking about the carpet. He said "I was not talking about you so I do not have to speak English in front of you." I said, "When you are up here (the carpet was to be laid in the basement) you need to speak English or translate so I know." He got mad, said he was not doing the job, then he calmed down and went to the basement, then he tells me he can't do the job because he does not have the tape.I told him that is not my problem but Empire's. He said he would have to go out and buy the tape, then he says he can't lay the carpet because the basement floor is cold. I told him he needed to lay it anyway. (He had the tape on him.)

Let's begin with the website. The wood flooring and tile on E.T. site are not the samples that the rep brings to the house. I requested quote for Kitchen, Master bedroom, Hallwall, Livingroom, and most important the STAIRS. After spending over an hour with the rep and with measuring and deciding on colors and dates the rep leaves. The next day I call the rep to see if he could send me the colors that I have chosen, left vm and then text, finally called again to reach the rep and that is when the rep tells me that the only wood that Empire Today was able to do the stairs in was the oak. Now, one would think as a rep of the company, he would know about the stairs and what wood could be used. I was told by the rep that he would try and talk to the Manager. I HAD TO FOLLOW UP WITH THE REP ON THEIR DECISION. In the end Empire Today lost my business.

We came to a compromise with Empire and this complaint has been resolved.

Called and sent a sales rep to my home and told me $6700.00 for 300 square feet area. Then asked for dollar amount for whole house since buy two rooms and rest free except for padding and labor. I was told it would be 13,000 dollars. I asked, "How much is that a square foot?" She stated $5.00 a square foot. I have 1200 square feet at $5.00 that is $6000.00 for whole house that is less than the first two rooms estimate 10 mins ago? So do the math.

Has anyone ever filed a lawsuit against Empire for deceptive business practices?

An Empire Today salesperson (more like thief) met with my elderly parents. They want laminate in about 1500 square feet of their house. He didn't measure or put square footage on their paperwork. Pressed to get them to sign for next day installation. The deal? 2 rooms and the rest for free plus an 10% discount.... $27,500!! That's $18 a square foot when laminate retail is under $5 a square foot. Thank goodness my mother called me. My associate's family owns a flooring store and she got an basic estimate that laminate installed for 1500 sq feet should be no higher that $10-12k. She cancelled the order and mercy help them if they try to charge her anything. I am beyond angry. Shameful and almost criminal.

I will start by saying if it is too good to be true, it is. Do not use EMPIRE TODAY. They have NO quality at all. The product is cheap and does not last. I wouldn't even put it in a rental property. The padding is LUMPY like walking on rocks. Complained, had their expert out said nothing wrong. Ha! What a JOKE. A child could tell there is a Problem. Have to Vacuum constantly. Carpet looks worn out already. Had flooring done in my kitchen kept coming up and bubbling. Had repaired twice - now coming up again. Messed up all my moldings having it tore out so many times but they say that is not their problem. I just want to warn people. Do not use this company. I wish I hadn't. It took a long time to save for my carpet and it was worn out before I walked on it. Wish I had spent a little more and went with a GOOD company.

In just 3 short years, my Berber carpet has gotten 12 places where the loop of the Berber has pulled up and in some spots about 3 inches long. I even had the stairs replaced in the first year because of the same occurrence of loop pulls. And it's not because of my vacuum cleaner. I don't vacuum the vertical part of the stairs! I had an installation coordinator come out to investigate, take 12 pictures and it took a week and a half to tell me that replacement would not be possible because of it being local reasons. I haven't done anything to it. The carpet loops come pulled up so easily... It's cheap carpet, and I paid a fortune for it.

I set an appointment for an estimate. Gave a deposit to have two rooms done. Had to cancel for health reasons. Now Empire keeps giving me the run around about when they will put my money on my card. First they said the money would be back on the card by Monday 7/14/2014. Now they are saying I'll have it next week. I am a senior citizen and I really need my money.

This past week I had new laminate flooring put in. The workers showed up on time and were very friendly. The actual floor looks nice, but that's where it ends. The molding around the entire floor has nail holes which are all unfilled and a much lighter color than the rest of the molding. There was a layer of saw dust on everything in my entire house. They sawed in the house, which would have been fine if they had cleaned up. They did my hallway which leads to all of the bedrooms and bathroom.

EMPIRE CARPET – CHARLOTTE, NC SERVICE AREA. This branch of Empire Today which serves a large area surrounding Charlotte, NC seems to have serious issues with their installation department. The products we chose have been as promised but that is where it ends. The actual installations have been sloppy and sub-par. There have been many attempts to correct the work but every time it was only made worse. The installation department as a whole seems to be very disorganized, i.e. sending installers without the correct materials for the job, sending the wrong installers for a specific job, setting appointments that nobody shows up for or are extremely late, not returning phone calls in a timely manner when promised, and fabricating stories as they need.

So I contacted Empire about doing some work at my new house - carpet, wood and vinyl flooring. Now first I did not know that they would not sell me flooring alone, so after meeting with this guy that did not speak great English I decided that I could use them to just handle the carpet part of my job. As the back door of the SUV opened I was already confused on what was going on. Now some might think this was normal dealing with flooring, but seeing that I have almost 10 yrs in the flooring Installation industry something didn't smell right. The carpet samples looked nice the first one he pulled out I was almost sold on the look and feel right on the spot. After looking at two of the samples he showed me the price it was $5.82 per SF but without me even saying anything he knocked a whole dollar off the price. So I brought the samples in the house so I see how they looked with the paint colors.

Next day delivery is a hoax. I'm now 6 weeks removed from my initial installation with half my floor installed and the other half exposed plywood. Why? They ordered the wrong size the first time. After six weeks, 2 calls from them to confirm the right size was in stock and 2 calls from them to make and confirm the appointment. Empire called on the day of the second installation to inform me they had ordered the wrong size again. Can't give me a time frame. I can't cancel the order. I am stuck living with 2 toddlers and exposed plywood they keep tripping on for the indefinite future. Maybe you can trust them for carpet. But stay away when it comes to floors. Stay far far away.

I contracted with Empire Today to have carpet installed in my northern Virginia townhouse in June 2014. When pressed to sign a contract by the company representative, I informed him I had one more company to provide a bid. The agent, without any suggestion from me, said he would guarantee Empire Today would match any bid for comparable carpet. I signed and proceeded to get one final bid, which was $1500 UNDER the Empire Today bid. When I contacted the company representative, he totally 'played me off' which forced me to contact corporate before the 3-day contract cancellation clause kicked in. After another several days, corporate finally agreed to the $1500 reduction. Then, on installation day, the installers and corporate demanded full payment BEFORE any installation took place, although another corporate representative had assured me earlier that payment would only be expected after completion of the job. I relented and regret dealing with Empire Today in the first place.

I had Empire Today install American Dream Laminate flooring in my home April of 2008, and it has been nothing more than a pain in the butt, more like a nightmare. I have had them out on four different occasions since then for repairs. Last repair was April 2010.

When we told they were going to be here on one day they canceled their appointment because of truck issue. That was a lie. We called customer service and said they are running late. So we waited. Next day they said they would be here early and again we waited. We called customer service and were told they were on their way. Well 6 hours later (5.00) they showed up and wanted to reschedule for the next day. After 2 days of taking off of work, we said no. So they started the job. 2 men and we were told it was gonna be 4 men. Halfway through the job the men wanted to come back the next day to finish. We said no again because we didn't want to take off another day. Everyone we called to resolve this issue lied to us. They also broke my bedroom door and left their excess carpet here for us to haul away. Never again will I use Empire and I would never recommend them.

My husband and I had carpet installed in one of our properties. Empire advertised that they provide quality service and timely installation at reasonable prices. We found out later that their prices are higher than most companies but we did not mind as long as we received quality service. Our experience with this company was quite the contrary. The sales rep told us that the carpet installation should take one afternoon and it took two weeks to complete. We had to call them constantly because the work was left undone and they did not even contact us by phone to give us a status report.

An Empire representative came to our home. He was very nice. He quoted us a price of 2400.00 to carpet our basement. He said that if we agreed to go with them right then, we would get 20% off. My husband kept telling him we were getting other estimates and we would not commit at that time. The salesman said his final offer would be 1700.00. Big jump right? Well after getting other estimates the salesperson from Empire said our square footage was almost 700 feet however the other estimated indicated it was only 5 hundred and something square feet. No wonder he was able to drop the price because he added more square footage. BEWARE OF EMPIRE!!!!! Make sure you get more than one estimate. I'm glad we didn't commit to them.

For the second day, I have sat for 2 hours waiting for Empire Today to show up for their appointment. The first day, 15 minutes after the 2-hour block was over, I received a call telling me that the consultant had a "conflict". Sadly I was not notified of this conflict during the 2-hour window. We re-scheduled for the next day. Well, here I sit, having waited again for two hours. No phone call or explanation. (While typing this review I was contacted by customer support. Again 15 minutes after the appointment window.) I am done. I will start googling window treatment once I finish this review. If you enjoy having your time wasted, call this company!!

On April 22, 2014 Kurt ** came to my home to speak with us regarding having wood floors and porcelain tiles installed in our house. I told him that I did not want anything but porcelain so please do not show me anything else. We chose Oak flooring and what I thought was porcelain tiles. He then asked me how much I want to spend. I said not over $5000, so how did you conveniently come up with a $5000 amount for the floors. I should have known when that question was asked because any other company would have told you the prices immediately. Scam.

I had dealt with Empire once before about 6 years ago, with results I can remember being good. Called for a quote of carpet for 2 rooms, trying to ready the house for sale. The salesperson took measurements and gave a quote. The day before Empire was to arrive for their estimate, I passed a carpet store, that is on Angie's List. I asked if their prices were competitive with the Empires and Big Box stores. They said they have been in business for 25 years. They showed me carpet compatible to what we have, and saw their installed price listed above the display.

My husband and I have been shopping for laminate flooring for months. We originally wanted bamboo but found that it was going to cost over $12k. Our appt with the Empire Today rep was to be between 1-3pm. The company called and said he'd be there at 2:40. At 3pm I called them back to make sure he wasn't lost (we live in a rural area) and was assured he'd be there in 5 minutes. He pulled in at 3:35.

I purchased a "top of the line" Berber carpet from Empire in February 2013 for my den. I had a Berber in that room for 9 or 10 years from a local vendor and it held up wonderfully considering my children were little and I have always owned Labrador retrievers. Within approximately 4 months after the Empire carpet was installed there were several areas that were matted down and showed dirt. The room is not located near outside doors and not a high traffic area. I filed a complaint with customer service and emailed pictures. After review the photos, the rep felt that the dirty areas were due to dirt rising to the top. Since I own a dog that sheds constantly I am a fanatic on vacuuming every other day so I disagree with her.

Didn't buy carpet from Empire but wanted to share. Guy shows up at my house looking like a bum. Has 2 sheets with maybe a selection of 24 colors. Measures house, tells me $7000 (for buy one, get one free). I had done my homework, and told him I was a VP of Sales, and knew what he was doing. Remember the salespeople ARE NOT EMPLOYEES OF EMPIRE! They are 1099 independent contractors. Anyhow, by the time I got through with him, we were down to $3000... So always negotiate! He was so angry that I could see the steam coming out of his ears. Then I joyfully went to Lowe's, viewed a couple million samples, and found a carpet ten times better than Empire's, with a 20-year warranty (Empire's warranty's are garbage). And guess what I paid Lowe's for all this magnificent stuff? $3000! Hope this helps someone. Oh, and one last thing... This slovenly, disheveled guy who showed up at my house told me he was their SALES TRAINER! I wouldn't hire him to sell newspapers.

May 2, I contacted Empire as our new carpet that was installed in August 2013 was unraveling in several area. May 10, they sent out a gentleman to repair it and he indicated it was not repairable. He took pictures, gave us the name of Dee ** and stated that she would call. I DID not hear from her until I left a message. She called on 5/13 and said it was under review and she would get back to me in several days. I have left message on 5/14, 5/16, 5/21. I finally reach a young man named Victor through customer service and he indicated he would send her an email to please contact us. She has not contacted us, it is now May 26th. The carpet is going to have to be replaced so what is the problem? They guarantee all these things when they are selling you but nothing has happened for us.. Just empty problems and frustration. I guess legal action next step.

I called and made an appointment to have padding installed (no carpet, as I already have new carpet). They assured me that they could do padding only. Yesterday I waited all evening for someone to come to my house to do an estimate. I finally called Empire and they told me the appointment had been cancelled due to the fact that they do not do padding only installations. No one called to let me know it had been cancelled. Today I received an email stating that they were sorry I had cancelled my appointment. I did not cancel my own appointment. They did it without notifying me. Very poor customer service and communication skills.

Do not call these people. I waited years for a new floor to be installed. They did a terrible job and they keep making appointments to come and fix the problem and they never show up. No phone call. Nothing. I hate my new floor that I spent thousands of dollars on because of Empire. LOWES is much much better. They also screwed up our new baseboards that we spent over $100 on so things would look nice.

Empire salesman visited our house and provided a quote. Price was a little higher than others but not enough to make a difference. We decided to just have carpet installed but changed our order to not replace the carpet on the steps. When installers arrived they had a different order to only install bedrooms and not our loft and hall. They did not have enough carpet and had to schedule another install the following Saturday. They called the following Monday and said they would have to change to Sunday and I agreed.

Refusal to do job contracted for -- Tile installation scheduled for today with carpet to follow tomorrow. The tile installers did everything they possibly could to make us believe that they had absolutely no desire to do this job. They were looking for the easy way out - to be able to lay new tile over existing tile - and when that was not possible - they gave us every reason why they could not accommodate us - even though we agreed to pay more to have the old tiles taken up. Given that the tile and carpet were coordinated, we cancelled the entire order. No tile - no carpet - we are more than disappointed, and we would not recommend Empire to anyone for anything - ever. I am sure we will find a supplier who will be willing, delighted and more than capable to do this job.

After I wrote this review I received a phone call from a customer service rep named Crystal. Crystal is one of the nicest people I've ever had the pleasure of dealing with, I spoke to her about my concerns and she stayed on top of things until my floor was completely finished. A new installer came out and replaced my floor the way it was supposed to be done, at no charge to us. I would definitely recommend Empire today to everyone. As a matter of fact, I'm having 4 other rooms done and I will be calling them. Empire Today went above and beyond to make us happy, and we are. Thank you Empire!!! And thank you Crystal!

I had a sales man come out for the 50% off sale going on. First his story on the carpets kept changing, then when I wouldn't agree to sign the papers and agree to a date on a sale price of $6,000!!!! for a 1200sq area he called my husband who is serving in Afghanistan. Uneducated and that he needed educated! I immediately kicked him out of my home! Called corporate and left a voicemail... We will see if I hear back. This is ridiculous!

I called empire today and someone came down today to give a free estimate. We only expected it to be about 30 minutes to an hour for a total, but he was here for 2 1/2 hours! The first total he gave us was for over 8,000 dollars and that was after the discount. Then he said he might could get the price down more, that he wanted us to sign a contract first so he could lock in a cheaper price, then he wanted US to give HIM a price, then he insisted on calling his rep to see if he could get it lowered some more and it was still over 6,000 dollars. We helped him pack his samples up. We won't be doing business with empire!

I had four tiles in front of DW that the grout cracked and tile lifted due to small leak. Also had wood trim that was not nailed and came away from wall in hall. I have had 4 appointments set up through Empire and no one has showed or called. I have gotten the run around big time. Repair people say they are coming and no show 4 times. Empire got their money and installer was paid. Customer Service sucks, a lot of smoke but no action. This was a $12,000 dollar job. We like the flooring but would never refer these people or use them again due to performance on call back.

Called on the 50% off deal. I have 1,200 SQ FT to cover (the rest of my house is hardwood), in carpet. The 50% off price.... $5,889.00!!!!! (so, the regular price is - $11,778.00???) Oh wait, if that does not work for you, they will call their rep and see if you can get that price at ANOTHER 50% off. I felt like I was sitting in on a timeshare talk. What a joke! I wish I had done an internet search before I wasted two hours of my time. I am thinking... who falls for this BS? It is amazing to me how they are still in business!

Terrible after care. Paid $7000 for floor and now the company doesn't want to uphold their guarantee. So they tell us today that they will replace the floor IF we pay $4000!?? Are you serious?!!! Would not recommend them to anyone!

During the month of October 2013, I tried not one, not two, but THREE times to get someone from Empire to come to my home for a "free estimate" & no one showed up. After the 2nd time, I gave up completely & wrote an email to the Director of the company, complaining at how disgusted I was yet again that no one came. Well, I was contacted by the Director via email & told to PLEASE give them another shot at coming out to do an estimate, & that she would ENSURE (her words) that someone came out to do the estimate. Well guess what?! Yep, they didn't show. Totally unacceptable! I was so disgusted & couldn't believe that a company of such stature & with so many commercials on TV could be so lousy. I contacted the Director again & she was literally speechless & couldn't give me an explanation as to why yet again the 3rd time, no one showed up. Incredible huh?! I suppose I don't live in the right neighborhood in NY? Whatever. You couldn't PAY me to use Empire Today to put flooring in my dog’s kennel.

Every morning I see the same commercial for Empire and cringe. I've never had service this bad. I was hoping to get in on the great sale - carpet one room get 2 free. My whole house was wood flooring that I wanted to carpet. My lower finished level needed the carpet the most. It had concrete flooring. The guy told me the type of carpet I needed wasn't included in the sale prices. I didn't care the color or style. Just needed good price. Within 2 yrs the seam totally came apart. It has had duct tape ever since. It also smells like musty mold. I had them come back within the 5 yr guarantee and tech told me the wrong pad was used for my type of floor. I totally purchased based on what I was told I needed. They offered to replace the carpet but it'd cost a few thousand. They didn't fix the seam either. The smell is so bad it's embarrassing to have people over especially with the duct tape floor.

We ordered from home and Empire was there the next day. They were courteous, hardworking and got the job done before dark that night. This was a good size house and they put down 1,500 s/ft carpet and two stairways. They were so good that we ordered replacement tile for our kitchen, bar and three baths. This brought some problems in that the installer they sent out told us the job was too hard and he didn't want to do it and he left. My wife and I had both taken off work and we were stunned. It took three days for Empire to send out a different installer who determined that portions of the underplaying floor needed replacement and other problems that were not covered in the estimate.

I made an appointment with Empire to get a free estimate on our carpets. We are looking to move, so we are looking to upgrade the carpets to have better value on the house. The rep that came was very nice at first. He did his measurements, talked to us, and he was very friendly. Then came time to show us the pricing. He told us about a deal he would give us (50%), and then what the payment plans would be. I asked if I could get a copy of the pricing, and he immediately put his clipboard to his chest and said no. So I said okay.. I will write it down. He didn't like that.