Empire Today Reviews

A family member used Empire in the past and recommended it to me. I then had them install floors in my home. It was a very pleasant experience and I would recommend them as well.

We were completely pleased with the entire process from selecting the product to measuring and pricing and finally installation. The replacement of furniture and clean up were also done well. We have also used Empire services at our home in West Chester, PA with similar satisfaction. We would not hesitate to recommend Empire to any of our friends.

We purchased laminate flooring for the majority of our house and the luxury vinyl from Empire Today. I think it is overpriced but because they were able to do the job fast and do my whole house and move my furniture, I went with them. It was a big thing because we live in the house.

I had an excellent sales person come and do an in-home quote and estimate. I was really excited and felt I was making a wise choice since Empire has the price match guarantee. I signed a contract (knowing that they were competitive with their quotes - price match) and was happy to be getting our floors done. I did get another quote which was $100 more, so I was really pleased I chose Empire. The day of our installation I heard nothing from them and called to make sure that someone was coming. The installers arrived at 11:30 am which I thought was kind of late for a big job, but still glad everything was still going to take place.

One guy arrived to install carpet. We had two bedrooms, hallway and stairs. That guy was so fast. He finished quickly, but the work was excellent. Would use Empire again. Probably will in the new home as we are moving.

We used Empire previously. Because of our past satisfaction, we had them install carpet in our home. Their guys did a nice clean-up. They were pleasant, polite and considerate towards us. But the job itself was lousy. After they had gone, we stepped on a nail in the master bedroom that hadn’t been picked up off the pad. When I moved the bed out to plug some electrical appliances into the outlet, I found that the carpet was mis-cut and it was never taken care of or mentioned to us. Also, I don’t think they really stretched it the way that I’d seen it stretched in the past. This is not living up to my expectations based on my prior experience with Empire.

I was very pleased with both the salesman and the installers. They were very helpful, completely cleaned up afterwards, vacuumed, hauled away the garbage and replaced all the furniture. I would definitely recommend Empire to my friends and would use them myself in the future.

We are enjoying our carpet - it looks beautiful in our hallway.

I had Empire install laminate flooring for the two rooms in our home. The new flooring is easy to clean and it has met our expectations.

Empire Today's cost and quality were great compared to other brands so we decided to have them put up tile and flooring with laminate for our home. All of their installers were very professional and cleaned up after themselves.

Floor looks amazing. Great workmanship. Very pleased. Will definitely use them again.

The installers were great! We have noticed the seam in the middle of the room is very noticeable! Sorry about! Everything else looks great!

I love my carpet. Have been an Empire customer for years. The staff is excellent, and the installers are true professionals and perfectionist. Highly recommended and tell all of my friends to use the Empire carpet services. Will be a customer for years to come.

Everything went really well. Thank you!

They were on time. The rug quality was as promised and the price was right. Nuff said.

My experience with Empire's installers was great! The installers were on time and explained the processes of laying down the laminate flooring and also the carpeting. The installers moved all furniture and replaced the furniture in its exact spot. Installers were polite and asked if I had any questions.

Installation on time. Anyone very professionally done.

Salesman that initially came to home was very friendly & extremely helpful. 2 men that came to install right on time. Very nice men & very professional. We have zero complaints. Very satisfied with everything.

Everything from talking, to the representative, to sales person, to installer went well. Everyone was informative. The only complaint I have was the carpet was laid on my driveway which I had just spray before the installer came to remove oil spills. My house was empty and they could of ask to lay it out in my living room. I thought there would be more extra carpet than there was because of the shapes of my room so I was very happy.

Kitchen floor tiles and 10 stairs carpet and front door entrance tiles were installed. Job were perfect and clean.

I love this company. They work with you. The installer came before schedule and took an hour to complete the job. I will continue to be in touch with this company.

Exactly what we were looking for. Sales rep was professional & installation team was professional. We will definitely contact in the future should we need additional floor covering and highly recommend Empire Today to our friends and family.

He was such a pleasure to work with and if I have any future projects, I am going to specifically request to have him do the work again. What can I say, he was very cautious with our furniture, concerned with details that I didn't even think of and just made the whole process enjoyable. So wonderful! The whole family is amazing. I would add pictures but I am computer illiterate. Otherwise you'd be blown away too.

I was happy with the quick turnaround, the reasonable price, the salesman and overall had a very strong experience. Giving 4 stars instead of 5 because one of the installation guys kept crop-dusting (aka farting and then walking past me).

Very happy with my floors. The salesperson was very knowledgeable and pleasant. The workers did a great job.

I got Empire Today because Home Depot and Lowe's could not accommodate me as fast as Empire could. I had a wall to wall carpet installed in our master bedroom and Empire met my expectations. The sales rep was great. Everything was easy, fast, and on time.

I called Empire based on their customer marketing ads. They sent a independent contractor out 4 days later. He was very nice, did his job, sold a product and service he had no control over. A week later, got email confirming install date, even called the night before taking and emptying 3 rooms and the inconvenience it would cause. They said "Yes we'll be there between 8 and 6", so far so good. Then they call at 9:30 am to say "Sorry it will be another week". I would have been fine with that if I had not taken all the things out, no internet, TV, or a place for elders for another week.

I've ordered in the past from Empire Today. Recently, they installed a carpet in the living room hallway of my house. One of the salient points of going with Empire was that, in the past, they've warranted their product and I found that reassuring. The representative who came to show me the carpet was able to work out the price to an agreeable term. I had a bunch of comments about how the installation will be done. Once all my questions were answered, the installers came out and I made a special trip to be in the house because I was working that day. I talked to the guy in charge before they got started about the seams, the thresholds, and the closets so we’re on the same page. He seemed to be very in tune with what I wanted.

The final product is great. The only issue I had is that the installers did not seem to speak English and they did not offer to do a walk through before they left our home. Everything turned out great though and the price was very competitive.

I had Empire Today install some carpet in my home. I went with them because of the specials that they had going on at that time. I particularly like what they did with my living room.

When Empire came over the house, we liked the product so we went with them to do the carpet in our bedrooms. The best part of my experience with them was the installation team. They were very clean. They also finished it real quick and did a very good job.

My daughter called Empire Today to come out and they installed carpet in my kitchen. It was a great job.

The installers of Empire Today were very friendly, helpful, answered any of my questions, and got the work done. I was very pleased. I had them install laminate flooring and sheet vinyl in my kitchen room, hallway and bathroom. I would definitely have more work done by them if I can afford it.

I had asked around different people and at the time, Empire Today seemed like a good and reliable company. So I went with them. They installed vinyl rugs in our home.

I am very unhappy with the service I have received from Empire Today. On February 9, 2016 a sales rep came to my home to show and sell us on some flooring for $12,000. I explained to the sales rep that the price was ridiculous and we were in no way willing to pay that price for two rooms of laminate flooring. We eventually came to an agreed price, payment was made and set a date for installation. We were told the installation date would be February 13, 2016, and someone would call on at 8 a. m the morning of and arrive by 10:00 am. We waited several hours for someone to call and no one ever did. I contacted Empire and was told that the installing would not occur that day due to the fact that someone had dropped the ball and not completed all paperwork. I was then given a new date for installation of February 20, 2016. They arrived at 9:30 a.m.

Empire installed some carpeting in our home. The only thing that happened was there’s a delay because when we placed the order, they didn’t tell us that the first carpet that we chose was not available. On the computer they said it was available, so we set up everything and on that same day, they found out that it’s not. It’s supposed to be coming from LA and it didn’t come. But other than that, the people who installed the carpet and the material were really good.

I had carpets installed in two bedrooms, a stairway, a hallway and a living room, and Empire was able to do it right away.

Empire Today did our carpet and it was done fast. I was going to do one room but ended up doing two.

The start of the process was OK, rep worked out deal and got everything scheduled. After that it was downhill. The only thing that kept me moving forward after was the crew that came into install the floor - they were great. That was the only part that was good.

Extremely happy with my new floors.

I had wood flooring installed by Empire Today in our home in Upper Darby Pennsylvania. I had them installed in our living room, dining room and second floor hallway. We also had them install tiles in our kitchen and bathroom. Their cost was much better compared to others but as per quality, they're all similar. I like the wood flooring because the design was a lot different than other floor sample I had seen. However, they weren’t really clear that it wasn’t going to be ceramic tiles that they'll put in our kitchen and bathroom. It still looks very nice and it’s a nice floor but it’s not that hard like ceramic tile. It’s like a fake bendable thing like linoleum.

After several emails to the salesperson, the problem was brought to the attention of a manager. She called me immediately and issued the refund right away. Except for this problem we have been very satisfied with Empire Today. We love the new floor coverings and are pleased with the installation. We would recommend them to others needing floor covering.

Empire Today came very quickly and I didn't have to wait for them to come. The salesperson was courteous, very helpful and willing to go out of his way to show me the samples. They did the carpeting for my kitchen, living room, and hall. This is my 4th time dealing with Empire and they're very reliable and good workers.

I was very satisfied with Empire Today's easy and convenient service. They installed carpet, wood and tile in the entire house and in comparison to other brands, Empire Today has better cost and quality. I also like their sales rep, Carrie. She was nice and amazing.

Empire installed carpet and hardwood in our home early February. Carpet experience wonderful - hardwood experience horrible. We,are still trying to get shoe molding fixed. 1 had to take 2 days off of work to wait on them to come back to repair molding... they never showed up. Today an inexperienced installer came with equipment that didn't work, not enough materials to finish the job and he did a horrible job on the molding. Left dirty handprints on my walls. Going to have to deal with them tomorrow to hopefully get my floor fixed or I will be disputing my credit card bill.

Our carpets in the living room downstairs and the top of the hallway were done by Empire Today. The color and the durability is what I went for. They were great and I love it.

I have used Empire Today before and their installers were amazing. So I used them again and the new flooring they installed upstairs has exceeded my expectations. I like the carpet's durability and color. And I like the installers, too. They did a fantastic job and so I would recommend Empire Today to a friend.

I had my kitchen and bath installed with vinyl flooring from Empire. They're good vinyl and it's beautiful. The guys were nice and I don't have any complaints.

At first, I had a guy from another company come out but he never got back with me so I stayed with Empire Today. Their reps were very professional. They installed hardwood floors in our bedroom and the design was good.

We purchased a Berber carpet from Empire Today a month ago and the experience was great. Carpet is durable. Their installers worked really hard and were quick and efficient. However, maybe next time they could put something down to catch the dust when installing as dust was everywhere.

Having Empire Today install a carpet in our basement was an excellent experience. It was a necessity and I didn't have time to do extensive research on flooring brands, so I used them because they have been around for a while and I've heard of them before. The sales guy was nice. He followed up and was thorough with everything I needed. He made sure that the installers did their job and everything got installed in a timely manner.

My overall experience with Empire Today was fantastic. I'm a returning customer and I had them install engineered wood flooring pretty much throughout my home. I was expecting great experience with them, and the flooring they installed met my expectations. My wife was happy with Empire Today and I'd recommend them.

First let me say that this has been the worst experience in customer service. It has been over a year and I still do not have my flooring done! I contracted Empire Today to install carpet in 3 rooms and my stairs. The carpet is fine and have no issues with. I also contracted them to install laminate in my laundry room, kitchen, powder room, and hall bath in all the same color. This is where the nightmare began. First the installers placed the laminate over the top of my ceramic flooring in the hall bath. This should not have happened. Then the installers covered the kitchen floor with some type of sealing product that caused a dull finish. We had someone come out and inspect the floors. The hall bath and kitchen floors had to be redone.

A friend recommended Empire Today to me and I was real pleased. The salesman was easy to talk to and guided me into what kind of color would work for me. The quote turned out to be exactly what they charged me. The installation crew was better than I expected and the timing was right on. When I didn't get my bill right away, I mentioned it to them when they called and checked me up afterwards asking how everything went. They made a call for me to make sure that it was coming. I was more pleased than I thought I would be. They were very professional and prompt. It was an easy thing to do.

We had new laminate floors but we didn’t like it so we had it all taken out and put in a new carpet. We bought the carpet from Empire Today because we knew they had a good product. They installed our carpet in the living room and dining room in our home. Our new flooring is very easy to clean. We got different mats around it, and it is looking good so far. The guys that came by were really courteous and they did their job pretty fast. They knew what they were doing, and if I had to do it again, I would call them again.

With Empire we were able to get our carpets within a couple of days unlike other brands. We had purchased two bedrooms carpets. They were able to meet our expectations in one of the rooms but, on the other, we're having a problem. Nevertheless, Empire is taking care of the situation. Also, their installers were clean and professional. They've been very good.

My father told me about Empire Today so I had them install a carpet in our home last year. I love our carpet's color and durability, and it is also easy to clean. Everything about my experience with them was good.

Empire Today installed carpet and hardwood flooring in our living room and the hall in the back. It was a wonderful experience, that's why I'll recommend Empire Today to my daughter-in-law for her to have carpets put in her house.

Empire Today installed carpeting in our living room. The experience was wonderful and I'm happy with the carpet. They were very professional, and their salesman was informative and a very good gentleman. Their cost was also less compared to other brands and the quality was the same.

Empire's installation of wood flooring at my home met my expectations. Also, their sales reps were friendly and answered all my questions.

Empire Today is an established company, so I went with them. I had a carpet put in my living room and the hallway, and I like the coloring because it was similar to the color I had before and then it matched my furniture in my living room. I'm satisfied with the product and our new flooring met my expectations. The overall experience was good. The salesman was good, and the gentlemen who installed it were efficient and on time.

I had flooring put in the kitchen and in my daughter’s room. I went with a product sold by Empire because of the gauge of the flooring. I’m unhappy with the ledge. They fixed it and it’s still not good. My daughter has a wheelchair, and it’s very hard to get over the lip that goes in from the hallway into her room. I have to call them to come back and make it lower. Also, what I got was a laminate type of flooring but they do have now the linoleum type that looks like wood. I didn't know they had it and I wish I have gotten that.

Empire Today installed a carpet for my bedroom. It has met my expectations and I like it because it's durable. I purchased from Empire Today before and they're reliable, that's why I did it with them again.

I called in June 2015 to schedule. My appointment was cancelled twice before someone finally came out. When installers came they were rude, unprofessional and acted as if they had somewhere better to be. Less than 1 year later my padding is flat and it feels like I'm walking on my subfloor. Inspector came out told me everything needs to be replaced and now no one will call back. It's been a week since the inspector came out and I'm having to chase down his supervisor.

I had carpets put in at home by Empire. The sales rep was very good. He was knowledgeable and friendly. Empire was able to meet my expectations.

We had Empire Today years ago for something else and we were happy with it so we called them again to install our carpet in the stairs and hallway. The experience was absolutely amazing. They're very good, and I love their customer service. They come to your house, and it is so much easier to shop at home. We got to do our finance and it's interest-free for a couple of months. They come right away and install when they say they are going to do it, and it is great service overall. I like the padding of our new carpet. It is very soft and deep-touching.

I love my floors that I got from Empire Today. I'm very happy with my floor and this is walnut which is very good. The only thing that I had a problem with is getting a referral back, but my overall experience with them is very good. The installers were also fantastic. I have one more room to do, so I would definitely call them before I call anybody else.

I have been waiting 3 days for my carpet to be laid. I have taken off 3 days of work and no one has showed up to install my carpet yet. I would not recommend this company. They are very unprofessional and untrustworthy.

Had LVT installed in kitchen to replace old floor. It turned out great. Looks amazing!

I got 4 quotes for carpet in our family room. The room is on a slab so I wanted a good carpet and pad. I was surprised that Empire gave us the best price and could be installed the next day. I made the appointment online. They confirmed someone would be out on the day I wanted & time. The rep came on a Thurs and the carpet was installed the next day. We love the carpet. Installers were good too. They have been in the busy for a long time.

I had a room carpeted and put down with Empire Today. It’s about the same with other brands, maybe Empire was slightly better. They were very helpful in choosing the carpet. The lady that came out and brought me samples was very good. I like the color of the flooring. It was a very nice experience.

Empire Today is excellent and the best. We use them all the time and recently for carpeting at the Carlyle in Lakewood and they do a great job.

Empire Today came to the house and brought their samples and we then had them work on our stairway. They have good selections and flooring quality. Their installers took care of everything, cleaned up well and now the new stairway has exceeded what I expected.

The entire process was a great experience, from making the appointment online to the actual meeting with the sales consultant, Mr. David **, very polite and respectful, not pushy and provided a good selection of the products. The installation went smoothly and all the installers were professional and completed the job within the estimated time. I am pleased with the new flooring in my house.

Our flooring and carpeting were installed by Empire Today. Their price is the deciding factor for us to buy from them. Our new flooring is fine. The guys came in and installed everything to my liking, they were professional and clean, and I haven't had any problems. I would recommend it to anyone.

The installers were fast and courteous. They also damaged my walls. Will have to hire a professional to fix my walls.

We had carpets put in on the second floor a month ago. It was the deal Empire Today was offering and how the salesman worked with us that made us choose them. The price and quality were very competitive. My wife and kids enjoy having a fresh, nice carpet. It's awesome and very comfortable. Great experience overall and I would recommend Empire Today to friends and family.

My wife said she wanted the carpet from Empire Today so we got it and had them install it in the bedrooms of our home. We chose them for their price and so far, it's been good.

I have looked into considering other brands, but Empire Today has a better product at the same price, if not a little bit cheaper so I got 750 square feet of plush carpeting installed by them. I had done two bedrooms before which I bought through Home Depot but I had problems with them. They send out contractors that were really bad and slow. It was just two bedrooms and they were here all day. And when Empire Today came and did this large area, they had to help me move furniture and pull all the stuff out. They came in a crew of four Spanish guys where only one speaks English but were really nice and didn't mind moving something, and they worked so fast that they completed the whole thing in three hours.

Sales rep was very courteous and professional. The installer called en route to my house and were courteous and well versed in their profession as installers. All in all was a very pleasant experience and would highly recommend your company. Thanks for having that professional integrity.

We had Empire Today put down the laminate floor in our 10x25 living room. Their reps were helpful (you name it, they'd do it for you) and their installer was wonderful. He was a Russian guy who came on time and did the flooring in three hours.

Sales rep was great and knowledgeable as were installers. All and all a good job.

I wanted Empire Today's product and the price was right so I had them do my kitchen floor. I love it. They did a good job and I would recommend them.

There were two men working. They were very nice, they were here for two. They did a excellent job of both the wood floors and the carpeting. Were very respective of my items. I would have no problems recommending Empire.

Job well done.

Empire Today installed carpet in my staircase. The variety and quality of the products as well as the speed of installation led me to them. The cost was a little bit more compared to other brands but it was worth it to me to have the one that I wanted. I also like the ease of taking care of the carpet. The lady who came for the consultation was good at judging space and colors. She gave me a lot of input and I appreciated that a lot. It was the easiest experience I've had with flooring installation.

I liked how the people came to the house and showed me their product. They did a good job. I had Empire Today do my bathroom and kitchen floor, and the carpet on the stairs. They also installed blinds. The two guys who put the carpet upstairs did a fantastic job. They were fast so I have no complaints. I recommend Empire Today.

Empire Today did a great job for us in putting down our carpet. They came out and gave us a estimate. We had time to think about their offer with no one rushing us. We talked again and was made a even better offer which we agreed on... One man came out two days later and put our carpet down and did a wonderful job with it. It has been about 5 weeks and we are very pleased with it. We would recommend them to anyone.

We had Bruce wood flooring installed in our primary residence by Empire. We considered other brands but because of pricing and thorough evaluation and quotation, we chose Empire. The rep who sold us the job was superior and knowledgeable. He was concerned about our happiness. The workers who came and did the job were also thorough. They put up polyurethane sheeting to try and contain the dust as best as they could and that was nice and impressive. It helped contain some of the dust but couldn't contain it all because of the hot air heating system.

My experience with Empire Today was very good. They were a lot cheaper compared to other brands and they could do the job by Christmas so I went with them. They installed carpets in our home's living room, stairways, and family room. Our new flooring has absolutely met my expectations, and I like how soft it is.

I had a carpet installed by Empire Today in the bedrooms and a bonus room. It was fluffy, with nice colors, and absolutely met my expectation. Empire Today's service was exceptional and they were better than anyone else value-wise. They had awesome customer service, were timely, and gave a lot of value for what I spent. It was a great experience I had with them -- easy and quick.

I recently had Empire install laminate vinyl flooring in my living room/dining room area, and new carpet placed in a bedroom and on a staircase. 2 separate crews came on 2 consecutive days and did a very nice job. The vinyl floor came out very nicely and they did a very good job with the floor molding. The carpet installation also went smoothly and the stairs look great. I couldn't be more satisfied with the work and the price.

This was a wonderful experience. The workers were professionals and had all the materials they needed. The job was finished in 2 days as promised. The clean-up was thorough. The price was fair. I had another bid that was $500 cheaper but would take 7-10 days to complete. I would recommend Empire to anyone.

The salesperson was very polite and explained everything thoroughly. Installation was excellent and the installers did a perfect job.

Empire's customer service dept called me, actually several times leaving messages, to resolve the issue I had with no one coming out to fix the problem in my laundry room. I had someone I knew come over & fix it because I had to get my dryer back in place (didn't want to keep going to the laundromat).

This was the first time I used Empire and I couldn't be happier with the results! Will use them again for sure.

The installers did a wonderful job. Cleaning after themselves. I rate them a 10 out of 10.

Fantastic service from beginning to end. Sales and scheduling person was thorough and very helpful in making decisions. Installers were prompt, polite and most important did a top-notch job, moved a lot of furniture and replaced it when done. We are extremely pleased.

Great service from the internet, to the sales department, to the installers. Very professional, not pushy. Would recommend to anyone.

Empire Today installed carpet in the master bedroom and two staircases of our home. I like the actual design of the carpet and I had a good experience with Empire.

Very pleased, good work, nice installers, well-versed salesman, would use again when needed.

This response is for tile work that was to be done by Empire carpet / flooring company. To be fair, I had carpet and tile work done - the carpet work was great. The tile work was awful and they made no effort to help or resolve the problem. I think they thought if they ignored me I just might go away? The work was initially done on January 8th. After inspecting the work, I promptly sent an email to my contact salesperson Muir, outlining the problems and the fact that my personal property was damaged and the work was not completed as it should have been. Amongst other things, the workers decided to empty my trash can and mix tile grout in it, which ruined it, and use my tub as a mixing bowl for grout, leaving it caked and dried in the tub when I came home. I also attached pictures of the problem areas. Two days goes by, no reply, so I forward that email again.

Thank you for a great job on the installation of my new carpet! God bless.

I am extremely pleased with the carpet and the installation and the whole process. The only thing I would add is that my job was absolutely a job for 4 installers, and only 2 were sent. The installers were at my house from 9 am to 10 pm and were unable to clean up the way they wanted to because it was so late. They did an amazing job, and didn't even take a single break during the day. I have only high praise for them. I just wish they had some assistance.

Everything was installed professionally to our liking.

The quality of rug we received was exactly as expected. The variety of rug offered during the sale was good. They installed on the day I wanted it to be done and did an excellent job. They also took away the old rug, however, that is a paid service. I would order rug or other flooring from them in the future.

Great service, very professional, friendly, definitely would use again. Thank you.

Sales consultant came to my home, was very helpful and I ordered right then and there. Installers were very professional and quick. In and out and looks fantastic.

We used Empire on my house in Ca. a few yrs back and were very pleased with the carpet and window coverings, so we didn't hesitate to use them when we relocated to Nv. They did a great job on my laminate and carpet. We recommend them and will use Empire again. Great value and service.

I emptied my entire house so Empire could install carpet (5/15). After installation I had issues. Seams didn't match up and after the first week it looked worn. I paid good money for this carpet and these issues are not yet resolved. They came out, told me they would get back to me. I have not heard from them nor will they return my calls. I will never use Empire Today again and I would not recommend their service.

So far, I'm satisfied with the end result. Floors look nice. But this almost didn't happen because of the sales rep they sent. She was rude and appeared impatient. She never seemed comfortable to be in my house and didn't seem to appreciate me as a customer, even though I paid cash. I almost backed out this deal if it were not for the fact that I really wanted the floors anyway. As a matter of fact, she served no purpose other than showing pictures of the laminate, which I could've looked at online. She left a bad taste in my mouth. The laborers however, did an efficient job. They seemed to know what they were doing and were polite. All in all, I think that lady either needs more training or is in the WRONG field.

It was a great experience I had with Empire Today when I had them install a carpet in my living room and bedroom. I like the color and comfortability of the carpet. I don't know what it look like next year but right now I'm very pleased with it. I lived on the basement floor and the flooring there was concrete, I wasn't able to get the hardwood that I wanted. They could have done it but they had to go through another procedure. So I went on and got the carpet because they said the carpet that I had was a Builders carpet. In addition, the persons who did work were very professional, did a marvelous job, and explained and asked questions as they went ahead doing their job. They didn't lose a lot of time and did the job in a timely manner because they were finished with nothing left to clean.

I had a very poor experience with one of your in-home estimators. I have already called to express my concerns. I want to reschedule another visit, but want to be assured that I have a different representative. If I can receive a call A.S.A.P., it would be greatly appreciated.

I have been using Empire Today for many years and I have always been happy. This time, I had them install carpeting in the basement of my home and this new flooring is perfect. I like its quality. Every time I have dealt with Empire, everything has been outstanding. They're very professional and equipped for what I need.

We are very happy to write that the company has agreed to replace our carpet at no additional cost to us. However, we are just waiting for information on the carpet selected, whether it is of similar value to our original purchase and what is the warranty on it because we could not find that information on the website.

Empire Today was very good. My wife was dealing with their people and she said that it was a very pleasant experience compared to other times that we've had to deal with other companies. The installers were very professional.

I had a carpet installed by Empire Today throughout my entire house. I've dealt with them before and did not consider any other brands. It was quick service. It was installed the next day which was nice. It worked out well.

I got carpet installed by Empire Today in the living room, dining room, and bedroom of two rental apartments. The quality was similar to other brands, but the others were real cheaper. Nonetheless, they met my expectations and I recommend them.

Empire installed laminate flooring in the entire house with the exception of two bedrooms, which had Empire Carpet on them and I left it there because they were guest bedrooms. The workers were very efficient. They cleaned up their mess and made sure that the furniture was back in place. I have no complaints.

They were very respectful when they came in and were very nice. They did a nice job and there’s been no problem. I was satisfied.

They refuse to fulfill a contract that I signed on Jan. 7, 2016!!! And paid for in full, because a saleswoman who came out to my house made a mistake, even though she got approval from her supervisor to do a price match. I have been on the phone with Empire about 15 times. No one knows what they are doing? I received an email congratulating me on my installation, which was never done. I am always transferred from one person to another. Got a call two days ago from a installation mgr. saying that my order would be installed the end of this week???

I had Empire Today put some carpet on my steps, one on the stairs, and another on the deck on top of the stairs. They did a real good job with it. They pulled up the rug and it's been there for quite a while so they cleaned the floor before putting the padding and the rug down.

Upon closer inspection, I believe the carpet that was installed is not the carpet that I purchased. Reporting the matter to Empire in November 2015, within 2 days of installation, has resulted in no resolution as of Feb 2016, in spite of my repeated calls to follow-up with the main Empire number and the local Empire office. Repeated promises have been made by personnel who commit for field personnel who have no follow-through. In addition, there was damage done to my property which was reimbursed only 2 months after the damage was incurred, and again, only after my constant follow-up to get results.

I used Empire Today to install my laminate floors upstairs in my home. My salesperson was great and the install went well. So, I decided to call again recently for my living room and dining room floors. Same salesperson, he was wonderful again. However, I scheduled the install, even called in to confirm the date per requested by an email from Empire Today, and no one showed up on my install date. I called in around noon to find out what time they would be there and I was told they could not do it because they didn't have the material and I needed to reschedule. So unprofessional.

I looked at Home Depot for carpeting but wasn't too happy, and then I called Empire because I have seen places where they had carpeting done and gave it a shot. I was very glad I did. I had them install carpeting in the bedroom of my apartment. They gave me a quote on a Thursday, and they came on Saturday to install. They came exactly when they said they were going to come and they were in and out in an hour. The salesman and the guys who came for installation were courteous and polite. They were awesome.

We were very satisfied with Empire Today. They were punctual, professional and cleaned up after themselves.

Good morning. Several weeks ago I made the decision to get the carpet in my upstairs living area replaced (3 bedrooms, a hallway and stairs). I did my researched and settled on Empire. On January 8, 2016 an Empire Representative/contractor (Sonny) came to my home and we pawned over carpet types, padding and colors for a few hours before making a selection and setting on an installation date (February 8, 2016).

We shopped around and the interlocking features on the hardwood that Empire Today had were a lot bigger and better than what the others were offering. Also, we weren't treated very well by the other company that we talked to. They weren't very customer-friendly. We had Empire put in some hardwood floors in our living room, office, hallway, front entry, and family room. The guys that came out did a really good job. However, we are noticing a little bit of creaking noise here and there. We talked to them about it and they're scheduled to come out next week to look at it again.

The installer who came was really efficient. He did his job well and I was satisfied with it. I'd recommend Empire Today.

It is the second time we've used Empire Today, and we are more than happy with them. They are a good deal and we trust everything about them. I would hire them over and over.

Empire Today was very good. They were done so quickly and excellently, and it was fabulous because it was done at a time of the year that I wouldn't have expected. It was very much appreciated.

I had a carpet installed in my bedroom by Empire Today, and they met my expectations.

I got Empire Today to install luxury vinyl tiles in two bathrooms and a utility room. It was everything I expected it to be, I didn't consider other brands because of Empire's value and I also like their warranty. We had a very good experience in all three times that we've used them.

We had a basement rug and stairs installed by Empire Today. We ordered the rug, it arrived the next day and the installation worked well. Everybody was very cordial. The installers arrived when they said they would and did a good job. I would recommend Empire Today to someone else.

Empire Today installed the laminate and carpet in our bedroom and living room. I like the time that went in to install them and the quality of work that was done. The finish was nice. In addition, they have a good salesperson.

Everything's great with Empire Today, and I'm enjoying my carpeting. It was all handled professionally, and the gentlemen were very good.

Laminate flooring was installed by Empire Today in my family room and my living room. The installers did a good job and cleaned up really well. I was impressed with how a team of five worked well together. I really like the floor but there are some spots that move. I've got a floating floor but it's like it's not installed right and has bounce to it.

We're selling our house so we needed to get it fixed and my aunt recommended Empire Today. The wall-to-wall carpets installed in our two upstairs bedrooms were great and I had a positive experience with their people. They were fast and efficient and the quality was great. Their speed made the difference.

I called about five places on a Saturday and Empire Today was the only one that answered the phone so I went with them. I had carpet and linoleum vinyl installed and their quality is better than the other brands I considered. The cost was reasonable, too. The Spanish couple who did the installation did an outstanding job. Couldn't tell where they had to place the carpet or the linoleum at all so it was awesome. Everything that I was told happened and it went very well. I'd recommend Empire Today highly.

I've had Empire before and was satisfied so I went with them again. The hardwood floors they installed in our dining room are beautiful. Although I was not happy with the first one, this one, I'm happy with.

I needed new flooring and Empire Today got it for me. Their installers were really hard workers.

We had carpet installed in the entire upstairs of our home and Empire Today has done well. They were awesome. They assisted me in moving the furniture, worked timely, were polite, nice, and met our expectations.

I had Empire Today do wall-to-wall carpeting in my living room, part of a hallway, and the master bedroom. The men that put the carpet in were very nice and courteous. The only thing was they don't speak our language and it ticks me off. When the salesman was here, I told him I want a carpeting that once people stand on it, I won't see their footprints. He said, "Oh, no. This will not leave any footprints." But I can see the footprints and I can't stand it. It kills me. I vacuum every day and wear a brand new rug out before five years. It's like at the end of the year it'll be worn out.

We didn't like our bedroom's carpet and it was giving us allergies so we had Empire Today put our hardwood floors in. Everything worked out great and the flooring is fantastic.

I had flooring and some carpet installed in the living room and the front porch of one of my apartments that I rent out. Empire Today met my expectations.

We had wooden floors and carpet put in by Empire Today in our home's living room, dining room, den, and bathrooms. The new flooring has met our expectations except for one part of the floor where they put the seam that keeps coming out. I don't know if they need to come and redo it but overall we love our floors plus the Empire people were very kind, and courteous.

Everything went great with our experience with Empire Today. The new carpet they installed in our bedroom met our expectations.

I had carpet installed in our living room, dining room, stairway, and hallway upstairs by Empire Today. They did a professional job, and the carpet was very comfortable and nice. I'm totally happy.

I had carpet installed by Empire Today in one of the bedrooms in my home. They were good the second time I’ve used them and I’m very happy with them.

We're snowbirds and we called Empire Today down here as we had it done in another place. Their price was fair and that's the reason why we did it with them. They installed the carpet and flooring in our kitchen and did a good, fast job. They're great and met up our expectations and I've recommended them to people.

Empire Today installed the new carpet in my bedroom and I like it a lot.

Empire Today met my expectations when I had them install carpeting in our home.

My overall experience with Empire Today was very good. I called them up yesterday and today, they called me back right away, although they told me they would do the work within three business days, so I was very happy with them.

We were debating on whether or not we were going to use carpet or wood, and eventually went with wood from Empire Today. We went with them because of the rep that we spoke with. She was very good about breaking things down, and my husband looked at other places and liked her and the deal that they had. So we had the wood installed at the stairs and at the hallway. Everything was done according to what the seller told us. The guys that worked on it were very friendly and efficient too. It's a little more expensive but it's what we wanted, although it limited us on how much we could do. But overall, our experience with the company was very informative, accurate, and reliable.

I am very dissatisfied with the laminate flooring that I purchased from Empire flooring. I was told to use alcohol based products to clean it. Everything I have tried has left streaks. Every time someone walks on my floor you can see their footprint and it leaves smudge marks behind. I contacted them to get it resolved and they said there was nothing they would do. I paid almost $5,000 for this flooring and now I'm going to have to tear it up and start over. I would never buy from them again.

We were returning customers of Empire. We liked what they did last time so we came to them again when we purchased the carpet for the nursery bedroom. Our experience with Empire was great. Everything was really easy and quick. The new flooring is easy to keep clean and has stain resistance.

My husband and I went through Empire to get the hardwood floors and carpeting in our home. I would not recommend them again. The sales rep lied to us completely. LIE 1 - We were having our house painted, she advised we should have the carpeting and floors installed 1st so that their installers would not have to rip out freshly painted molding. Well we did that, it costs us extra money with the painters for the time and they said we should have never had the floors in first. Lesson learned. The installers never even touched the molding. LIE 2 - Their buy one room get one free. It's a scam we found out after. They jack up the price so you think you are getting a deal. YOU DON'T SAVE ANYTHING.

I had carpet from Empire Today installed in my living room and bedrooms. I like its texture. However, there were a couple of problems. The saleswoman promised us thicker padding, which didn't happen, although it seems to be okay with the thinner carpet that we have. And then the one in the hallway needs some adjustments in it. But aside from these, I'm happy with my experience with the company.

My experience with Empire Today was great. They were on target, prompt, and professional.

I had Empire Today install the luxury vinyl tile at home in my office, living room, and dining room. Their cost and installation was better compared to the other brands I looked into. Plus, they had the tile that I liked. I like the color, and it looks very much like actual stone tiles without the potential issues from the house shifting suddenly and cracking the tiles. Their installation crew did a great job.

Had beautiful oak hardwood floors installed in our foyer and family room today. The crew from Baltimore did an excellent job! They were fast, professional, took time to clean everything as they worked and left us with a very positive impression of Empire.

Our salesman was wonderful. Also, the gentleman who installed it all by himself, bringing all that stuff in and doing it so quickly, was wonderful. He was very nice and courteous.

I've been watching Empire Today's commercials for years and I decided to have them install the carpet in our family room. Everyone who comes in, right away, notices it.

I was happy with the carpet and the choice we picked that Empire Today installed in our three bedrooms. Everything was awesome but I did not like the way the installers installed our carpet. They also put a few dents in our wall that weren't there before. Other than that, I like the timely manner that Empire were able to get the carpet in.

I had Empire Today install laminate in the upper hallway of our home. I love it and I like its color. I went with their product because I’ve had flooring done with them before and I liked it. They have met my expectation, I've had an excellent experience and I'm very satisfied.

Empire Today installed Carpet in four bedrooms. We had already had this carpet laid in a couple of different rooms so we wanted to go with the same thing. My grandma's dog soiled it so we are looking for the thick padding that goes underneath that's water absorbent. The cost of the carpet is pretty good and overall, it was a very pleasant experience with Empire Today.

I picked Empire Today because of the time frame and I had them install the carpet in the family room and the living room of my home. Everything was pretty good.

Getting carpet installed with Empire was the worst experience ever and it all started from the shady salesperson (Greg **) three days before Christmas. A few days before Christmas the Salesperson came to my house to do the initial consultation. I told the Salesperson that my daughter wanted to purchase the carpet for me through Empire credit, but she lives out of town and would be coming to visit the next day. He stated he would wait to do the credit check when she comes but still put in the order to have the carpet installed on Christmas Eve. When my daughter came into town he took her information and left. Never called or anything to say if she was approved or not.

My front room's carpet was installed by Empire Today. I like that it's comfortable. The carpet was what I looked up and asked for and they put it in nicely. I got a lot of compliments when people come over here. Overall, I was very pleased with Empire Today.

We got a carpet from Empire Today installed in our attic, and it was well done. We went with them because of their price. Their people were also calm and reliable. They provided good service.

Empire Today installed wood floors and some ceramic tiles in the gym and kitchen of my home. The wood floors were my favorite. In addition, their team was on time and did a good job. Overall, it was a good experience, I enjoyed it, and I’m gonna do it again real soon.

I’ve gotten some estimates from other places and Empire is the most reasonable. The quality is good, the prices were better. The people were very professional. The salesman who came by was on time, a nice guy, very efficient, explained his prices and what it was going to be. I had them install the carpeting for the stairway and bedrooms at a house I'm selling. The technicians were professional. They showed up on time, did what they were supposed to do, made sure I was happy before they left, and then I paid them.

I had a very good experience with Empire Today and would recommend them.

I just had my carpet installed and I'm Very pleased! The Service was outstanding. Very nice employees!!! I would recommend Empire to anyone looking for a rug installation. I will soon be having them tile my bathroom floor!!!

I love the carpet Empire Today installed in my bedroom. It's burgundy and beautiful. The young fellows did a good job. Around April, I’m getting two more rooms done so I have to call them back.

Empire installed carpet in my living room and upstairs. At first they were more expensive but they came down on their price. The new flooring looks really good and Empire did a good job when they installed it, I actually ordered more from them.

Empire Today installed hardwood floors in our Indiana home's family room. I checked with four other brands and the prices were all within 4% of each other, so I went with Empire, and they did a great job.

I'm very happy and pleased with my whole experience with Empire Today. The installer was extremely good. I would recommend them to a friend.

I’m renting a condo and I wasn’t happy with the carpet that the owner had, so I changed it out and bought Berber carpeting from Empire Today. I wasn’t disappointed from the day I called, the day that the salesman came to the condo, and then when the two young men came to lay down the carpeting. Everything went smoothly and it was done quickly. I would recommend Empire to the immediate world. I never used Empire before, but I was so thoroughly impressed, even the two young men that laid down the carpeting were sweet. They were so good in what they did. It’s immaculate and perfect. I’m really pleased with it.

I'm a returning customer and Empire Today is the only place I get my stuff from. The carpeting they did for my living room, dining room, and bedroom are all wonderful. We had great installers and salesman. They're very friendly and professional. Everybody was wonderful. I'm very happy with the product and with the sales.

The new carpeting installed in our home by Empire has met my expectations. We chose Empire for their cost and price because we got from them the exact same carpeting and padding that we have looked at at another place for almost twice as much.

I had Empire Today install carpets for our two bedrooms and a hall. They are friendly, courteous, and did an excellent work.

Empire Today was recommended to us so we had them install carpets throughout our home. They worked well with us in meeting our budget and their installers were very professional, detailed, and did a very good job.

I had new laminate flooring installed by Empire Today in my home. I was amazed at how hard the installers worked. They worked from about 11:30 in the morning until 9:00 at night and they didn’t take any breaks because they wanted it done for me. Also, the salesman who helped me select the flooring was perfect. He had lots of samples and would hold them by the adjoining carpet so we could make sure they would not clash. This isn’t very difficult for me, but we did it in no time so I was pleased to have that help. I’d like to have him again when I make arrangements to have my bathroom done because he knows what’s going on.

Empire Today installed laminate floors in the living room of our home. They have the best cost and quality compared to the other brands I considered. They did a great and satisfying job, and I would recommend them.

Empire Today installed the hardwood floors in our home's five bedrooms, the family room, stairway and bathrooms. We love it. They were very professional and they did a good job. I got them on a payment plan, and that was very easy to do. Then I had them come back out to do my stairs and everything worked out well. They were very easy to work with.

Empire Today did excellent on both times that I used them. They were quick and were there when they said they were gonna be there. I had a good experience with them.

I got a very bad reaction from the carpet in the bedroom that Empire Today installed. It was awful. I had a very bad allergic reaction for over two weeks and I don't know what chemical they put on the carpet but I ended up on the doctor's twice. I never had that reaction before. I couldn't sleep. The smell was so horrible and I was gagging from its smell. I had to put some kind of air freshener, which didn't help. The work that the guys did was very good but the carpet itself was horrible and I would never ever buy any carpeting from, or recommend, Empire again.

Everything went well and as planned. I'd recommend Empire Today.

This was my second go-round with Empire Today and it was absolutely fabulous. It was a great experience overall.

Empire Today installed carpet in my home. I considered other companies like Home Depot and Kaufman Carpet, and there was no comparison at all with regard to cost and quality. Empire was at least half the price of everybody else. The installation process was unbelievable because we have in this rather large room, some big wall units that I don't know how they were going to move, aside from a lot of furniture that's hard to move. We took all the glassware out of these units but they popped everything out. They went out of the French doors and put the stuff on the old carpeting, which the other companies would have charged me by the foot to remove the old carpeting, and there was no charge. I couldn't ask for a better job.

We had Empire Today install carpet in all the bedrooms in our home. Everything was really good. We went with them because of the type of carpet and the warranty and guarantee they had with it.

Since posting to Consumer Affairs, I've received calls from both the local and corporate offices at Empire Today. They were very apologetic and offered to send another representative to my home. I initially agreed but later changed my mind and cancelled. The first experience left a very bad impression on me and we've since decided to go with another company.

I had Empire Today install vinyl in the kitchen and carpet in three rooms. Everything went well and it didn't take long for them to complete the job. It was beautiful when they got through with it and I was happy with everything.

Poor installation of tile and carpeting resulting from only 2 guys doing the work. Very poor customer service when I asked for them to get some help. No support from sales. Never use them again no matter the cost. Not worth the frustration and poor service.

My daughter used to work for Empire Today and she was very pleased so we had them do our carpeting all over our house except for the kitchen and bathrooms. The carpet is very plush, beautiful, and luxurious.

Empire Today did a good job in installing the carpet in our loft and on the stairs of our home.

Empire Today was great and they did everything the salesman said they would do. They were clean and quick and I had absolutely no reason to have any qualm about our experience with them.

Empire Today is an excellent company from the first time when they came out for the free consultation to the payment arrangement. The installers were great and they finished in a timely fashion. I'm very pleased with them. I'm going to call them back this summer to have them do wood or ceramic floor in the basement.

I had Empire Today install our dining room carpet. It's very nice.