Empire Today Reviews

Empire has a better price compared to other places, and the carpet was of good quality as well. When we made the appointment, they came right away the very next day and helped us with everything that we needed. They gave great service. We had the carpet installed on the second floor in the two bedrooms and a den, which is like a small living room. Recently, one of the workers came to check our kitchen floor as we're thinking of remodeling it. He was very nice and helpful.

Absolutely the worst service and experience. I would give ZERO stars if I could. I wish I had checked Yelp first! It started out feeling really good. We had a sales guy Robert who was very nice. I liked the price and product he presented, so we SIGNED A CONTRACT for the work to be done on 3/5 with the condition that we move the stove, fridge, and toilet ourselves. Done deal, we were happy. We moved all of the appliances and removed the toilet the evening of 3/4, and the next morning we got up and awaited the crew's arrival. And waited. And waited.

Approximately a little over 2 years we had hardwood floors installed from Empire. Loved the floors until maybe 6 months later. Noticed the finish peeling in a certain area. Because it was a high volume area, didn't really think too much into it. Now almost 2 years into it there are MANY other spots where the finish is peeling. Called Empire to come and inspect the product but was told they charge almost a $100 to just come out and inspect it. $100! Just to look at it??? Never was told this by the salesman nor told when I made the initial appointment for Empire to come out again. Ridiculous! If a company stands by their products then why charge a high fee to just inspect it? We had considered of having them do carpet or another product throughout the rest of the house but not after this.

I had the vinyl flooring done in my house and we also had it installed at my mother's home by Empire Today. It's good.

We had a very pleasing experience with Empire. We like the service and we're happy with the product. We had the carpet done downstairs, the stairs and the loft, but not the bedrooms. The vinyl flooring that look like wood was installed in one of the bedrooms downstairs, all the bathrooms and washroom. I like the vinyl flooring which helped me to keep it clean and looks nice. We didn’t have enough money to do all the bedrooms but they said that that carpet will be in stock no matter what. That was convenient and the price was good too.

Empire Today offered easy installation so we had them install laminate flooring and carpeting in our home. When the installer was putting some of the trim work, he did it in a way that I didn't like, so I suggested another way and he readily changed it. He was very open and receptive to it. I also appreciated that he liked it better in the end. Overall, it has been a rewarding experience.

I went over to Empire and told them that I didn't want a plush carpet and wanted something very durable that looks nice. Somebody there recommended Berber and we picked it and had it done in all three bedrooms and the hallway. We're happy with it. Empire's price was higher than some other brand but they didn't have the variety that Empire had. Plus, the salesman was really excellent. He gave me his card and I’m going to use Empire Today again because I need it downstairs. Excellent experience!

I work in a large building. We have 40-50 offices that will need new carpeting within the next few years. After reviewing bids I choose Empire. The friendly salesman came out to measure and gave us an install date. When the installers came to install on Friday they remeasured the room and found it to be larger than the salesman recorded.

In September 2015, we contracted with Empire to have carpeting, laminate, and ceramic tile done in three separate areas of our home. The work was to start in mid-October and we were told it would take a week. It ended up taking more than three weeks, and was left unfinished. After a couple of months of trying to deal with the problems with the installation, the repairs were finally finished in February. However, despite the company telling us that they would discuss some compensation for all the delays, shoddy work, and aggravation, they have not yet been willing to talk about it.

We had Empire Today put down carpet and one piece of linoleum on four rooms at home. Now all of our floors look excellent. They were very professional and easy to deal with, and their customer service was excellent. I would recommend them to anyone.

Empire Today installed carpet in a house we're selling. They offered the best price and the quality was good. We had a good experience with them.

We chose Empire Today to put down laminate flooring in our home after consideration of other brands. Our deciding factor to go to them was the fact that they took off our old floor for free. We had a great experience with their installers and they did a good job of cleaning up afterwards. We love the flooring and we have recommended them out.

I am very happy with job that Empire Today did on the carpet in my bedroom and the laminate floor in the living room. I knew about them for a long time and had said that whenever I decided to make a change in the floor in my house, I'm going to call them. This has been the first job they did in my house and I'm very satisfied with it. So far, when my family comes, they say, "Oh, how beautiful." I would recommend them to anybody. I also saw that they do window treatment, so maybe that would be the next job.

I decided to go with Empire Today because of the cost and the quality of their products. I had them install carpet. We're enjoying it right now, more so the kids. It's a good company, easy to work with and they met our standards timewise.

Other brands might have been a little bit cheaper, but we chose Empire for the size of their company, their guarantee and quality. We had some laminating done on the floors in the bedrooms and we like the style that we picked. Unfortunately, we're having problems with the floor. It seems to be popping up. We're still dealing with Empire to try to get the floor fixed, so our experience has been a little daunting.

I had a living room floor with ceramics done by Empire Today. I want to go with somebody reliable that I know is not going to do me in because I've been done in a couple of times by people that have been fixing up the house. I’ve been suckered into a lot of jobs that didn’t get done. But I trust Empire. However, I wish that I got the brown or black instead of the white for the sealing of it. Nevertheless, this was the first time I've done this and I'm happy with it. I also got three rooms that I wanted to do with vinyl, and then the kitchen floor that I wanted to be done with ceramics flooring too. I’d recommend them to friends.

A family member had referred Empire Today. I had them install a carpet in the bedroom which met my level of expectations with the color and quality. Also, I got along really well with the salesperson and appreciated his prompt arrival and knowledge of the product. Empire Today is an honest, clean and fair priced company.

With the first appointment I had with Empire, I asked about how they can correct the bad reputation they have for the better. Where I live is a very tight-knit people. We have about 8,000 home, if not, 18,000 people. A lot of them are very negative with Empire and all those companies that advertise a lot on TV, and they tried to talk me out of using them. Then the rep from Empire gave a good answer so I gave them a chance. They came and got my flooring done in two days. They moved my heavy furniture and they did a very good job. I'm pretty happy with their work and I do recommend them.

I like the carpet and linoleum installed by Empire Today in our bedroom and bathroom. They were quick and professional.

We had Empire Today for carpeting in our business location. In terms of cost and quality, they were much better than the other brands we looked at. The installation crew that was here was also excellent. Empire did an awesome job and I would definitely use them again.

Carpet coming apart in three spot. The salesman didn't tell us it wasn't exactly the same as we had. He needed to be more knowledgeable.

Empire Today does a good job. Their price is fairly reasonable than other competitors and that's why we are sticking with them. We own 126 properties and we usually stick with the same carpet that we get for every apartment. We were going to have linoleum put in but the contractor said the floor’s not suitable for it because the floor is uneven.

I had Empire Today come out and give me a bid. I took three bids, Empire had the lowest, so that was good. I had laminate floors put all the way through the house and then I had carpets put in all the bedrooms. They did an excellent job. Their installers were on time, did everything on the same day, and didn't leave any mess.

We shopped on big-box stores like Home Depot and Lowe’s, and we also went online with Fargo. Then, I got referred to Empire Today by a colleague here at work who had some work done through them, and it seemed like it was pretty good and the pricing was right. I had hardwood floors installed in six rooms and some laminate stuff in three other rooms. The only problem I've had was that the saleswoman screwed quite a bit of stuff up that had nothing to do with the product. I don’t know if she's been in the business for 10 years but she did a lot of things wrong and caused us downtime on the installation. It wasn’t very well-organized on her part. Other than that, the cost and quality of the flooring turned out better so I was really happy with that. The installers were professional and good too.

We had tile flooring installed by Empire Today and it's excellent. I went to Home Depot, Lowe's and other third parties, and their costs were about the same. The difference, however, was the quality of product and the shades of colors that were presented to me. Also, they were on time, very professional and easy going.

Empire Today redid the carpet in our whole house and it was very good. I'm satisfied and I enjoy all of it.

If I could give this business lower than 1 star I certainly would. Horrible from start to finish. The only good part of this was the lady that came out to measure everything. We were set to have our vinyl flooring installed in 3 rooms for Monday morning (29 Feb) but they never showed up. They told us that they "guess" one of the installers quit or something because he was MIA (missing in action). After much arguing (oh this is after we already paid for everything), we were able to get a new install date for the next day on Tuesday.

We had rugs installed by Empire Today. It was good however, they had to come in and stretch it a little bit more, but it's fine now. I would recommend them.

I had wood flooring in my bedroom and hallway done by Empire Today. The price was a bit higher but I went with them because of the speed of installation. They were able to do it the next day. I was happy with the work done except that they cut the carpeting on the top of the stairs too short so they were not able to tuck the first stair in so the first stair is wood which looks awkward. Empire called me the next day but they didn't really listen to my complaint so I kind of forgot about it. I have to live with it because I wasn’t ready or prepared to change the whole stair carpet yet.

I had laminate flooring installed in our nursing room. It's very nice. I went with Empire because of the urgency of the matter. I’m somewhat familiar with their organization so I just called them. We got it for its impermeability so we could mop and clean it. They're pricey and I'm sure that everybody says the same thing. But that's the service they provide. If you want it, you got to pay for it. To sum up my experience - it's painless.

I had the floor in my kitchen done by Empire. Their sales rep was very nice and gave me a bunch of samples. While I picked out a couple, my wife finally came up with the one we wanted. The installers were good and professional. I had no problems and I'm very satisfied.

Short version: Empire gave me bad advice, cost me dollars out-of-pocket and, when they realized their error, canceled the job on the morning. It was supposed to be done and left me hanging. No one followed-up and ultimately my five calls to the customer service manager were never returned. Bottom line: As soon as they realized that they gave me bad advice and weren't going to be able to do the job for me, I was ignored. The fact that I incurred out-of-pocket costs due to their erroneous advice was of no concern to them. "Sorry for the bad news," as the installers walked out of my home, was the extent of their response to the poor way of handling my situation and my out-of-pocket costs.

I had a small bathroom done in tile by Empire Today. I got a couple of estimates from other brands but the job was so small and Empire had a flat price, which is a little better. The installation went well. They were professional and did a good job. So far, it's great and I love it. I definitely would recommend it to a neighbor if somebody asks me about it.

Empire Today had a tremendous sale going on at the time we purchased carpet and crowning for our home. Their sales rep was great to me and the installation team did a great job. They were courteous and cleaned up after themselves. I may have to call them back in to re-look at the baseboards they put in. But other than that, I'm extremely happy.

It was the price that made us purchase laminate flooring from Empire Today. I really wanted another kind but after they took the carpet off, they said the floor wasn't level enough. We had the other kind and it broke after a while. But, my experience with Empire has been good.

I heard good things about Empire Today. I had carpet installed by them in my home and it has met my expectations. It was a good experience and I would recommend them to a friend.

I had laminated flooring installed throughout my house by Empire Today. From what other people have told me, they seemed to be the cheapest and would do it in a quick amount of time. At that time, I had one broken leg with surgery and I wanted it done so quick because it was hard to get around. They did it in a good time and it was reasonably priced. The only thing I really didn't like is that none of them spoke English. And I don't speak Mexican or Spanish at all. But they were all polite and they worked hard. Other than that, they did a really good job.

I had Empire many years ago and I was very pleased with it. Also, their pricing was better than Lowe’s and Home Depot, so we had them do the job for our bathroom flooring. It was a linoleum type of product. It's lovely and has exceeded my expectations. It was a little difficult to see in a swatch but it was nicer on the floor. I wasn’t sure if I was going to like it as much as I do, but I do like it. The only thing I wish that Empire did have was more samples to show.

Empire Today's services were great, from top to bottom, that's why I'm a repeat customer. They're very prompt and agreeable to deal with. The salesperson was not only professional, he was also fair and that leaves a good impression with me about Empire.

I decided to try this company despite some of the negative reviews about some of their practices. The sales associate was very nice and friendly. He made the whole process seem simple. He worked with me regarding pricing and assured me everything was including except anything unforeseen. He was able to see the carpet being removed and the floor underneath and assured me no problem. Installation day came and the installation people told me they would have to rip up the entire floor under the carpet and put down new plywood. They said they would do it for an additional $600. The gentleman was very nice about it and explained why they had to remove the floor. I told him I understood but would not be paying the additional cost because the salesman saw the floor underneath, it was clearly visible where the carpet was missing and he assured me everything was included.

First half of the flooring crew showed up, then 10 hours later they had 4 pieces of sub floor laid. I was told the price was all together no extra then I had to buy extra pieces out of my pocket of plywood. Now I'm out more money. I have already paid $2,300. The floor crew of 2 up and left. I've been with no floor for 4 days. I can't cook, wash clothes, or anything else. My whole house is UPSIDE down. They came back 4 days later only to find they are short on flooring and trim. The trim is less than half enough. I feel like after paying that much money even some on top of the so called "inclusive" price it should have been done in one day! Now I'm out dinner for 4 days going out to eat. The ends results I'll let you know when I see them. As of now they are still not done. All I get is an "I'm sorry".

Purchased Of the new floor was Great. Salesman was very good at his job. Then came the date for the install, I received a phone call the night before to say they weren't coming out as the installer's helper was sick. That was a Thursday. Well on Friday they were suppose to be at my house by 8-8:30. When no one was there by 10 I called and was told they were picking up the flooring and would be there soon. The installer showed up at Noon with no helper. Mind you to tell me that all he was doing was dropping off the flooring so it can get warmed up to room temp. I helped him unload the flooring and he left. At this point my living room and Dinning room are complete moved into the Kitchen and bedrooms to make it so they would have room and get started right away. So now on Saturday they said they would be there by 7am to 8am but like before no one showed up.

Had our master bedroom and living room carpet installed by Empire Today. Their installation team was wonderful. They worked pretty quickly and cleaned up after themselves.

We contracted with Empire for laminate flooring. I have never been so disappointed with a company. The initial install date was on a Thursday. Because of the moisture in our foundation the install could not be done. After further negotiation we were rescheduled for Monday of the next week. We had to walk on bare concrete for 4 days. Today the installers came and they don't have the proper trim to go from one room to the other. We're told we will have to purchase this and install it ourselves. Really???

I have linoleum flooring installed in the kitchen by Empire Today. I liked their product and I could get it financed, so I went with them. The flooring was good and has met my expectations.

First I saw Empire's commercial of 50% off while I was watching the news. Then they said they would give me a free quote so they came out here. I told the rep the quote was too high. He negotiated with me and I figured it was more convenient to have them put it in versus my husband. Their team worked fast and the carpet they installed in our bedroom looks great. They got here when they said they were going to get here, and everything was excellent.

I bought a carpet from Empire Today and had it installed at home since they met my budget. Everything was fine.

Empire Today recently installed pre-made hardwood floor, and it was done professionally. We have had the floor done by them too three years before.

We recently purchased carpet from Empire Today. My parents had used them before and loved it so we tried them too. It was simple, easy and quick. The stain resistance is great because we have kids and the quality is good. So far, it's been great! I would recommend them.

A month ago I purchased the rug and tiles for my home from Empire. The sales rep and the installers were good and friendly and I was happy with their service.

We had vinyl flooring and carpeting installed in my son's home by Empire Today. I had only considered buying the rough material and doing it ourselves, but having the installation done for us was nice. We had the vinyl put down and we had contemplated what we were going to do with the rest. We then thought we would leave the hardwood floors.

Empire Today has the best price for what we wanted and I could do financing through them. They were very professional while they were here in our home. I've recommended them to several people.

We purchased laminate flooring from Empire Today. We've also looked at Home Depot, and initially they were way cheaper. But, we've heard there may be lots of added cost afterwards, so we went with Empire. It's a great service all around.

The sales representative from Empire Today was fantastic and very knowledgeable. I like the product and the price, and so I had them install some carpet in the bedroom and dining room.

I had Empire Today do carpeting for our home. The gentleman that helped in the selection and measuring was great. He knew what he was talking about and helped us a lot. He also came when I called for some needed window treatments. Now I'm just waiting for them to be installed. The whole thing was easy and terrific. My husband was here and he enjoyed it too. The carpeting work is beautiful and I certainly would recommend them highly.

Fast, great service and product.

Someone recommended Empire Today to me. I had them put some vinyl tile down in the bathroom and carpeting in the bedroom. The products were good. The installers were very polite and did a good job. I was happy with everything.

We have recently installed carpet through Empire Today. I called them first and they gave me a pretty good deal. I particularly like their stain resistance. So far, they've met my expectations.

We had a great experience with Empire, especially the installers. They were very professional and very experienced. Did a great job. I hope we get them again when we call Empire back to complete our project.

Empire installed the carpet in the living room, dining room, and hallway of my home. The installers did their job and were very good.

Empire installed carpet and tiles in my home. The products were on sale. It was a good experience as a whole.

A couple of months ago, Empire installed some tile flooring for my home. They've done the flooring for me before and I'm a return customer. Needless to say, they did a very good job.

I made an appointment with Empire Carpet. Not only was Jaime on time, but she was very thorough in her knowledge of the company she worked for, Empire Carpet. Jaime went out of her way to get us exactly what we were looking for, and the best possible price for both the carpet and installation. We were extremely satisfied with what we ordered, and we're in no way rushed or forced to make any decisions immediately. Empire Carpet is very lucky to have such a wonderful and knowledgeable woman like Jaime working for them. We cannot wait to get our new carpeting installed. Thank you Jaime for all your help.

A family member used Empire in the past and recommended it to me. I then had them install floors in my home. It was a very pleasant experience and I would recommend them as well.

We were completely pleased with the entire process from selecting the product to measuring and pricing and finally installation. The replacement of furniture and clean up were also done well. We have also used Empire services at our home in West Chester, PA with similar satisfaction. We would not hesitate to recommend Empire to any of our friends.

We purchased laminate flooring for the majority of our house and the luxury vinyl from Empire Today. I think it is overpriced but because they were able to do the job fast and do my whole house and move my furniture, I went with them. It was a big thing because we live in the house.

I had an excellent sales person come and do an in-home quote and estimate. I was really excited and felt I was making a wise choice since Empire has the price match guarantee. I signed a contract (knowing that they were competitive with their quotes - price match) and was happy to be getting our floors done. I did get another quote which was $100 more, so I was really pleased I chose Empire. The day of our installation I heard nothing from them and called to make sure that someone was coming. The installers arrived at 11:30 am which I thought was kind of late for a big job, but still glad everything was still going to take place.

One guy arrived to install carpet. We had two bedrooms, hallway and stairs. That guy was so fast. He finished quickly, but the work was excellent. Would use Empire again. Probably will in the new home as we are moving.

We used Empire previously. Because of our past satisfaction, we had them install carpet in our home. Their guys did a nice clean-up. They were pleasant, polite and considerate towards us. But the job itself was lousy. After they had gone, we stepped on a nail in the master bedroom that hadn’t been picked up off the pad. When I moved the bed out to plug some electrical appliances into the outlet, I found that the carpet was mis-cut and it was never taken care of or mentioned to us. Also, I don’t think they really stretched it the way that I’d seen it stretched in the past. This is not living up to my expectations based on my prior experience with Empire.

I was very pleased with both the salesman and the installers. They were very helpful, completely cleaned up afterwards, vacuumed, hauled away the garbage and replaced all the furniture. I would definitely recommend Empire to my friends and would use them myself in the future.

We are enjoying our carpet - it looks beautiful in our hallway.

I had Empire install laminate flooring for the two rooms in our home. The new flooring is easy to clean and it has met our expectations.

Empire Today's cost and quality were great compared to other brands so we decided to have them put up tile and flooring with laminate for our home. All of their installers were very professional and cleaned up after themselves.

Floor looks amazing. Great workmanship. Very pleased. Will definitely use them again.

The installers were great! We have noticed the seam in the middle of the room is very noticeable! Sorry about! Everything else looks great!

I love my carpet. Have been an Empire customer for years. The staff is excellent, and the installers are true professionals and perfectionist. Highly recommended and tell all of my friends to use the Empire carpet services. Will be a customer for years to come.

Everything went really well. Thank you!

They were on time. The rug quality was as promised and the price was right. Nuff said.

My experience with Empire's installers was great! The installers were on time and explained the processes of laying down the laminate flooring and also the carpeting. The installers moved all furniture and replaced the furniture in its exact spot. Installers were polite and asked if I had any questions.

Installation on time. Anyone very professionally done.

Salesman that initially came to home was very friendly & extremely helpful. 2 men that came to install right on time. Very nice men & very professional. We have zero complaints. Very satisfied with everything.

Everything from talking, to the representative, to sales person, to installer went well. Everyone was informative. The only complaint I have was the carpet was laid on my driveway which I had just spray before the installer came to remove oil spills. My house was empty and they could of ask to lay it out in my living room. I thought there would be more extra carpet than there was because of the shapes of my room so I was very happy.

Kitchen floor tiles and 10 stairs carpet and front door entrance tiles were installed. Job were perfect and clean.

I love this company. They work with you. The installer came before schedule and took an hour to complete the job. I will continue to be in touch with this company.

Exactly what we were looking for. Sales rep was professional & installation team was professional. We will definitely contact in the future should we need additional floor covering and highly recommend Empire Today to our friends and family.

He was such a pleasure to work with and if I have any future projects, I am going to specifically request to have him do the work again. What can I say, he was very cautious with our furniture, concerned with details that I didn't even think of and just made the whole process enjoyable. So wonderful! The whole family is amazing. I would add pictures but I am computer illiterate. Otherwise you'd be blown away too.

I was happy with the quick turnaround, the reasonable price, the salesman and overall had a very strong experience. Giving 4 stars instead of 5 because one of the installation guys kept crop-dusting (aka farting and then walking past me).

Very happy with my floors. The salesperson was very knowledgeable and pleasant. The workers did a great job.

I got Empire Today because Home Depot and Lowe's could not accommodate me as fast as Empire could. I had a wall to wall carpet installed in our master bedroom and Empire met my expectations. The sales rep was great. Everything was easy, fast, and on time.

I called Empire based on their customer marketing ads. They sent a independent contractor out 4 days later. He was very nice, did his job, sold a product and service he had no control over. A week later, got email confirming install date, even called the night before taking and emptying 3 rooms and the inconvenience it would cause. They said "Yes we'll be there between 8 and 6", so far so good. Then they call at 9:30 am to say "Sorry it will be another week". I would have been fine with that if I had not taken all the things out, no internet, TV, or a place for elders for another week.

I've ordered in the past from Empire Today. Recently, they installed a carpet in the living room hallway of my house. One of the salient points of going with Empire was that, in the past, they've warranted their product and I found that reassuring. The representative who came to show me the carpet was able to work out the price to an agreeable term. I had a bunch of comments about how the installation will be done. Once all my questions were answered, the installers came out and I made a special trip to be in the house because I was working that day. I talked to the guy in charge before they got started about the seams, the thresholds, and the closets so we’re on the same page. He seemed to be very in tune with what I wanted.

The final product is great. The only issue I had is that the installers did not seem to speak English and they did not offer to do a walk through before they left our home. Everything turned out great though and the price was very competitive.

I had Empire Today install some carpet in my home. I went with them because of the specials that they had going on at that time. I particularly like what they did with my living room.

When Empire came over the house, we liked the product so we went with them to do the carpet in our bedrooms. The best part of my experience with them was the installation team. They were very clean. They also finished it real quick and did a very good job.

My daughter called Empire Today to come out and they installed carpet in my kitchen. It was a great job.

The installers of Empire Today were very friendly, helpful, answered any of my questions, and got the work done. I was very pleased. I had them install laminate flooring and sheet vinyl in my kitchen room, hallway and bathroom. I would definitely have more work done by them if I can afford it.

I had asked around different people and at the time, Empire Today seemed like a good and reliable company. So I went with them. They installed vinyl rugs in our home.

I am very unhappy with the service I have received from Empire Today. On February 9, 2016 a sales rep came to my home to show and sell us on some flooring for $12,000. I explained to the sales rep that the price was ridiculous and we were in no way willing to pay that price for two rooms of laminate flooring. We eventually came to an agreed price, payment was made and set a date for installation. We were told the installation date would be February 13, 2016, and someone would call on at 8 a. m the morning of and arrive by 10:00 am. We waited several hours for someone to call and no one ever did. I contacted Empire and was told that the installing would not occur that day due to the fact that someone had dropped the ball and not completed all paperwork. I was then given a new date for installation of February 20, 2016. They arrived at 9:30 a.m.

Empire installed some carpeting in our home. The only thing that happened was there’s a delay because when we placed the order, they didn’t tell us that the first carpet that we chose was not available. On the computer they said it was available, so we set up everything and on that same day, they found out that it’s not. It’s supposed to be coming from LA and it didn’t come. But other than that, the people who installed the carpet and the material were really good.

I had carpets installed in two bedrooms, a stairway, a hallway and a living room, and Empire was able to do it right away.

Empire Today did our carpet and it was done fast. I was going to do one room but ended up doing two.

The start of the process was OK, rep worked out deal and got everything scheduled. After that it was downhill. The only thing that kept me moving forward after was the crew that came into install the floor - they were great. That was the only part that was good.

Extremely happy with my new floors.

I had wood flooring installed by Empire Today in our home in Upper Darby Pennsylvania. I had them installed in our living room, dining room and second floor hallway. We also had them install tiles in our kitchen and bathroom. Their cost was much better compared to others but as per quality, they're all similar. I like the wood flooring because the design was a lot different than other floor sample I had seen. However, they weren’t really clear that it wasn’t going to be ceramic tiles that they'll put in our kitchen and bathroom. It still looks very nice and it’s a nice floor but it’s not that hard like ceramic tile. It’s like a fake bendable thing like linoleum.

After several emails to the salesperson, the problem was brought to the attention of a manager. She called me immediately and issued the refund right away. Except for this problem we have been very satisfied with Empire Today. We love the new floor coverings and are pleased with the installation. We would recommend them to others needing floor covering.

Empire Today came very quickly and I didn't have to wait for them to come. The salesperson was courteous, very helpful and willing to go out of his way to show me the samples. They did the carpeting for my kitchen, living room, and hall. This is my 4th time dealing with Empire and they're very reliable and good workers.

I was very satisfied with Empire Today's easy and convenient service. They installed carpet, wood and tile in the entire house and in comparison to other brands, Empire Today has better cost and quality. I also like their sales rep, Carrie. She was nice and amazing.

Empire installed carpet and hardwood in our home early February. Carpet experience wonderful - hardwood experience horrible. We,are still trying to get shoe molding fixed. 1 had to take 2 days off of work to wait on them to come back to repair molding... they never showed up. Today an inexperienced installer came with equipment that didn't work, not enough materials to finish the job and he did a horrible job on the molding. Left dirty handprints on my walls. Going to have to deal with them tomorrow to hopefully get my floor fixed or I will be disputing my credit card bill.

Our carpets in the living room downstairs and the top of the hallway were done by Empire Today. The color and the durability is what I went for. They were great and I love it.

I have used Empire Today before and their installers were amazing. So I used them again and the new flooring they installed upstairs has exceeded my expectations. I like the carpet's durability and color. And I like the installers, too. They did a fantastic job and so I would recommend Empire Today to a friend.

I had my kitchen and bath installed with vinyl flooring from Empire. They're good vinyl and it's beautiful. The guys were nice and I don't have any complaints.

At first, I had a guy from another company come out but he never got back with me so I stayed with Empire Today. Their reps were very professional. They installed hardwood floors in our bedroom and the design was good.

We purchased a Berber carpet from Empire Today a month ago and the experience was great. Carpet is durable. Their installers worked really hard and were quick and efficient. However, maybe next time they could put something down to catch the dust when installing as dust was everywhere.

Having Empire Today install a carpet in our basement was an excellent experience. It was a necessity and I didn't have time to do extensive research on flooring brands, so I used them because they have been around for a while and I've heard of them before. The sales guy was nice. He followed up and was thorough with everything I needed. He made sure that the installers did their job and everything got installed in a timely manner.

My overall experience with Empire Today was fantastic. I'm a returning customer and I had them install engineered wood flooring pretty much throughout my home. I was expecting great experience with them, and the flooring they installed met my expectations. My wife was happy with Empire Today and I'd recommend them.

First let me say that this has been the worst experience in customer service. It has been over a year and I still do not have my flooring done! I contracted Empire Today to install carpet in 3 rooms and my stairs. The carpet is fine and have no issues with. I also contracted them to install laminate in my laundry room, kitchen, powder room, and hall bath in all the same color. This is where the nightmare began. First the installers placed the laminate over the top of my ceramic flooring in the hall bath. This should not have happened. Then the installers covered the kitchen floor with some type of sealing product that caused a dull finish. We had someone come out and inspect the floors. The hall bath and kitchen floors had to be redone.

A friend recommended Empire Today to me and I was real pleased. The salesman was easy to talk to and guided me into what kind of color would work for me. The quote turned out to be exactly what they charged me. The installation crew was better than I expected and the timing was right on. When I didn't get my bill right away, I mentioned it to them when they called and checked me up afterwards asking how everything went. They made a call for me to make sure that it was coming. I was more pleased than I thought I would be. They were very professional and prompt. It was an easy thing to do.

We had new laminate floors but we didn’t like it so we had it all taken out and put in a new carpet. We bought the carpet from Empire Today because we knew they had a good product. They installed our carpet in the living room and dining room in our home. Our new flooring is very easy to clean. We got different mats around it, and it is looking good so far. The guys that came by were really courteous and they did their job pretty fast. They knew what they were doing, and if I had to do it again, I would call them again.

With Empire we were able to get our carpets within a couple of days unlike other brands. We had purchased two bedrooms carpets. They were able to meet our expectations in one of the rooms but, on the other, we're having a problem. Nevertheless, Empire is taking care of the situation. Also, their installers were clean and professional. They've been very good.

My father told me about Empire Today so I had them install a carpet in our home last year. I love our carpet's color and durability, and it is also easy to clean. Everything about my experience with them was good.

Empire Today installed carpet and hardwood flooring in our living room and the hall in the back. It was a wonderful experience, that's why I'll recommend Empire Today to my daughter-in-law for her to have carpets put in her house.

Empire Today installed carpeting in our living room. The experience was wonderful and I'm happy with the carpet. They were very professional, and their salesman was informative and a very good gentleman. Their cost was also less compared to other brands and the quality was the same.

Empire's installation of wood flooring at my home met my expectations. Also, their sales reps were friendly and answered all my questions.

Empire Today is an established company, so I went with them. I had a carpet put in my living room and the hallway, and I like the coloring because it was similar to the color I had before and then it matched my furniture in my living room. I'm satisfied with the product and our new flooring met my expectations. The overall experience was good. The salesman was good, and the gentlemen who installed it were efficient and on time.

I had flooring put in the kitchen and in my daughter’s room. I went with a product sold by Empire because of the gauge of the flooring. I’m unhappy with the ledge. They fixed it and it’s still not good. My daughter has a wheelchair, and it’s very hard to get over the lip that goes in from the hallway into her room. I have to call them to come back and make it lower. Also, what I got was a laminate type of flooring but they do have now the linoleum type that looks like wood. I didn't know they had it and I wish I have gotten that.

Empire Today installed a carpet for my bedroom. It has met my expectations and I like it because it's durable. I purchased from Empire Today before and they're reliable, that's why I did it with them again.

I called in June 2015 to schedule. My appointment was cancelled twice before someone finally came out. When installers came they were rude, unprofessional and acted as if they had somewhere better to be. Less than 1 year later my padding is flat and it feels like I'm walking on my subfloor. Inspector came out told me everything needs to be replaced and now no one will call back. It's been a week since the inspector came out and I'm having to chase down his supervisor.

I had carpets put in at home by Empire. The sales rep was very good. He was knowledgeable and friendly. Empire was able to meet my expectations.

We had Empire Today years ago for something else and we were happy with it so we called them again to install our carpet in the stairs and hallway. The experience was absolutely amazing. They're very good, and I love their customer service. They come to your house, and it is so much easier to shop at home. We got to do our finance and it's interest-free for a couple of months. They come right away and install when they say they are going to do it, and it is great service overall. I like the padding of our new carpet. It is very soft and deep-touching.

I love my floors that I got from Empire Today. I'm very happy with my floor and this is walnut which is very good. The only thing that I had a problem with is getting a referral back, but my overall experience with them is very good. The installers were also fantastic. I have one more room to do, so I would definitely call them before I call anybody else.

I have been waiting 3 days for my carpet to be laid. I have taken off 3 days of work and no one has showed up to install my carpet yet. I would not recommend this company. They are very unprofessional and untrustworthy.

Had LVT installed in kitchen to replace old floor. It turned out great. Looks amazing!

I got 4 quotes for carpet in our family room. The room is on a slab so I wanted a good carpet and pad. I was surprised that Empire gave us the best price and could be installed the next day. I made the appointment online. They confirmed someone would be out on the day I wanted & time. The rep came on a Thurs and the carpet was installed the next day. We love the carpet. Installers were good too. They have been in the busy for a long time.

I had a room carpeted and put down with Empire Today. It’s about the same with other brands, maybe Empire was slightly better. They were very helpful in choosing the carpet. The lady that came out and brought me samples was very good. I like the color of the flooring. It was a very nice experience.

Empire Today is excellent and the best. We use them all the time and recently for carpeting at the Carlyle in Lakewood and they do a great job.

Empire Today came to the house and brought their samples and we then had them work on our stairway. They have good selections and flooring quality. Their installers took care of everything, cleaned up well and now the new stairway has exceeded what I expected.

The entire process was a great experience, from making the appointment online to the actual meeting with the sales consultant, Mr. David **, very polite and respectful, not pushy and provided a good selection of the products. The installation went smoothly and all the installers were professional and completed the job within the estimated time. I am pleased with the new flooring in my house.

Our flooring and carpeting were installed by Empire Today. Their price is the deciding factor for us to buy from them. Our new flooring is fine. The guys came in and installed everything to my liking, they were professional and clean, and I haven't had any problems. I would recommend it to anyone.

The installers were fast and courteous. They also damaged my walls. Will have to hire a professional to fix my walls.

We had carpets put in on the second floor a month ago. It was the deal Empire Today was offering and how the salesman worked with us that made us choose them. The price and quality were very competitive. My wife and kids enjoy having a fresh, nice carpet. It's awesome and very comfortable. Great experience overall and I would recommend Empire Today to friends and family.

My wife said she wanted the carpet from Empire Today so we got it and had them install it in the bedrooms of our home. We chose them for their price and so far, it's been good.

I have looked into considering other brands, but Empire Today has a better product at the same price, if not a little bit cheaper so I got 750 square feet of plush carpeting installed by them. I had done two bedrooms before which I bought through Home Depot but I had problems with them. They send out contractors that were really bad and slow. It was just two bedrooms and they were here all day. And when Empire Today came and did this large area, they had to help me move furniture and pull all the stuff out. They came in a crew of four Spanish guys where only one speaks English but were really nice and didn't mind moving something, and they worked so fast that they completed the whole thing in three hours.

Sales rep was very courteous and professional. The installer called en route to my house and were courteous and well versed in their profession as installers. All in all was a very pleasant experience and would highly recommend your company. Thanks for having that professional integrity.

We had Empire Today put down the laminate floor in our 10x25 living room. Their reps were helpful (you name it, they'd do it for you) and their installer was wonderful. He was a Russian guy who came on time and did the flooring in three hours.

Sales rep was great and knowledgeable as were installers. All and all a good job.

I wanted Empire Today's product and the price was right so I had them do my kitchen floor. I love it. They did a good job and I would recommend them.

There were two men working. They were very nice, they were here for two. They did a excellent job of both the wood floors and the carpeting. Were very respective of my items. I would have no problems recommending Empire.

Job well done.

Empire Today installed carpet in my staircase. The variety and quality of the products as well as the speed of installation led me to them. The cost was a little bit more compared to other brands but it was worth it to me to have the one that I wanted. I also like the ease of taking care of the carpet. The lady who came for the consultation was good at judging space and colors. She gave me a lot of input and I appreciated that a lot. It was the easiest experience I've had with flooring installation.

I liked how the people came to the house and showed me their product. They did a good job. I had Empire Today do my bathroom and kitchen floor, and the carpet on the stairs. They also installed blinds. The two guys who put the carpet upstairs did a fantastic job. They were fast so I have no complaints. I recommend Empire Today.

Empire Today did a great job for us in putting down our carpet. They came out and gave us a estimate. We had time to think about their offer with no one rushing us. We talked again and was made a even better offer which we agreed on... One man came out two days later and put our carpet down and did a wonderful job with it. It has been about 5 weeks and we are very pleased with it. We would recommend them to anyone.

We had Bruce wood flooring installed in our primary residence by Empire. We considered other brands but because of pricing and thorough evaluation and quotation, we chose Empire. The rep who sold us the job was superior and knowledgeable. He was concerned about our happiness. The workers who came and did the job were also thorough. They put up polyurethane sheeting to try and contain the dust as best as they could and that was nice and impressive. It helped contain some of the dust but couldn't contain it all because of the hot air heating system.

My experience with Empire Today was very good. They were a lot cheaper compared to other brands and they could do the job by Christmas so I went with them. They installed carpets in our home's living room, stairways, and family room. Our new flooring has absolutely met my expectations, and I like how soft it is.

I had a carpet installed by Empire Today in the bedrooms and a bonus room. It was fluffy, with nice colors, and absolutely met my expectation. Empire Today's service was exceptional and they were better than anyone else value-wise. They had awesome customer service, were timely, and gave a lot of value for what I spent. It was a great experience I had with them -- easy and quick.

I recently had Empire install laminate vinyl flooring in my living room/dining room area, and new carpet placed in a bedroom and on a staircase. 2 separate crews came on 2 consecutive days and did a very nice job. The vinyl floor came out very nicely and they did a very good job with the floor molding. The carpet installation also went smoothly and the stairs look great. I couldn't be more satisfied with the work and the price.

This was a wonderful experience. The workers were professionals and had all the materials they needed. The job was finished in 2 days as promised. The clean-up was thorough. The price was fair. I had another bid that was $500 cheaper but would take 7-10 days to complete. I would recommend Empire to anyone.

The salesperson was very polite and explained everything thoroughly. Installation was excellent and the installers did a perfect job.

Empire's customer service dept called me, actually several times leaving messages, to resolve the issue I had with no one coming out to fix the problem in my laundry room. I had someone I knew come over & fix it because I had to get my dryer back in place (didn't want to keep going to the laundromat).

This was the first time I used Empire and I couldn't be happier with the results! Will use them again for sure.

The installers did a wonderful job. Cleaning after themselves. I rate them a 10 out of 10.

Fantastic service from beginning to end. Sales and scheduling person was thorough and very helpful in making decisions. Installers were prompt, polite and most important did a top-notch job, moved a lot of furniture and replaced it when done. We are extremely pleased.

Great service from the internet, to the sales department, to the installers. Very professional, not pushy. Would recommend to anyone.

Empire Today installed carpet in the master bedroom and two staircases of our home. I like the actual design of the carpet and I had a good experience with Empire.

Very pleased, good work, nice installers, well-versed salesman, would use again when needed.

This response is for tile work that was to be done by Empire carpet / flooring company. To be fair, I had carpet and tile work done - the carpet work was great. The tile work was awful and they made no effort to help or resolve the problem. I think they thought if they ignored me I just might go away? The work was initially done on January 8th. After inspecting the work, I promptly sent an email to my contact salesperson Muir, outlining the problems and the fact that my personal property was damaged and the work was not completed as it should have been. Amongst other things, the workers decided to empty my trash can and mix tile grout in it, which ruined it, and use my tub as a mixing bowl for grout, leaving it caked and dried in the tub when I came home. I also attached pictures of the problem areas. Two days goes by, no reply, so I forward that email again.

Thank you for a great job on the installation of my new carpet! God bless.

I am extremely pleased with the carpet and the installation and the whole process. The only thing I would add is that my job was absolutely a job for 4 installers, and only 2 were sent. The installers were at my house from 9 am to 10 pm and were unable to clean up the way they wanted to because it was so late. They did an amazing job, and didn't even take a single break during the day. I have only high praise for them. I just wish they had some assistance.

Everything was installed professionally to our liking.

The quality of rug we received was exactly as expected. The variety of rug offered during the sale was good. They installed on the day I wanted it to be done and did an excellent job. They also took away the old rug, however, that is a paid service. I would order rug or other flooring from them in the future.

Great service, very professional, friendly, definitely would use again. Thank you.

Sales consultant came to my home, was very helpful and I ordered right then and there. Installers were very professional and quick. In and out and looks fantastic.

We used Empire on my house in Ca. a few yrs back and were very pleased with the carpet and window coverings, so we didn't hesitate to use them when we relocated to Nv. They did a great job on my laminate and carpet. We recommend them and will use Empire again. Great value and service.

I emptied my entire house so Empire could install carpet (5/15). After installation I had issues. Seams didn't match up and after the first week it looked worn. I paid good money for this carpet and these issues are not yet resolved. They came out, told me they would get back to me. I have not heard from them nor will they return my calls. I will never use Empire Today again and I would not recommend their service.

So far, I'm satisfied with the end result. Floors look nice. But this almost didn't happen because of the sales rep they sent. She was rude and appeared impatient. She never seemed comfortable to be in my house and didn't seem to appreciate me as a customer, even though I paid cash. I almost backed out this deal if it were not for the fact that I really wanted the floors anyway. As a matter of fact, she served no purpose other than showing pictures of the laminate, which I could've looked at online. She left a bad taste in my mouth. The laborers however, did an efficient job. They seemed to know what they were doing and were polite. All in all, I think that lady either needs more training or is in the WRONG field.

It was a great experience I had with Empire Today when I had them install a carpet in my living room and bedroom. I like the color and comfortability of the carpet. I don't know what it look like next year but right now I'm very pleased with it. I lived on the basement floor and the flooring there was concrete, I wasn't able to get the hardwood that I wanted. They could have done it but they had to go through another procedure. So I went on and got the carpet because they said the carpet that I had was a Builders carpet. In addition, the persons who did work were very professional, did a marvelous job, and explained and asked questions as they went ahead doing their job. They didn't lose a lot of time and did the job in a timely manner because they were finished with nothing left to clean.

I had a very poor experience with one of your in-home estimators. I have already called to express my concerns. I want to reschedule another visit, but want to be assured that I have a different representative. If I can receive a call A.S.A.P., it would be greatly appreciated.

I have been using Empire Today for many years and I have always been happy. This time, I had them install carpeting in the basement of my home and this new flooring is perfect. I like its quality. Every time I have dealt with Empire, everything has been outstanding. They're very professional and equipped for what I need.

We are very happy to write that the company has agreed to replace our carpet at no additional cost to us. However, we are just waiting for information on the carpet selected, whether it is of similar value to our original purchase and what is the warranty on it because we could not find that information on the website.

Empire Today was very good. My wife was dealing with their people and she said that it was a very pleasant experience compared to other times that we've had to deal with other companies. The installers were very professional.

I had a carpet installed by Empire Today throughout my entire house. I've dealt with them before and did not consider any other brands. It was quick service. It was installed the next day which was nice. It worked out well.

I got carpet installed by Empire Today in the living room, dining room, and bedroom of two rental apartments. The quality was similar to other brands, but the others were real cheaper. Nonetheless, they met my expectations and I recommend them.

Empire installed laminate flooring in the entire house with the exception of two bedrooms, which had Empire Carpet on them and I left it there because they were guest bedrooms. The workers were very efficient. They cleaned up their mess and made sure that the furniture was back in place. I have no complaints.

They were very respectful when they came in and were very nice. They did a nice job and there’s been no problem. I was satisfied.

They refuse to fulfill a contract that I signed on Jan. 7, 2016!!! And paid for in full, because a saleswoman who came out to my house made a mistake, even though she got approval from her supervisor to do a price match. I have been on the phone with Empire about 15 times. No one knows what they are doing? I received an email congratulating me on my installation, which was never done. I am always transferred from one person to another. Got a call two days ago from a installation mgr. saying that my order would be installed the end of this week???

I had Empire Today put some carpet on my steps, one on the stairs, and another on the deck on top of the stairs. They did a real good job with it. They pulled up the rug and it's been there for quite a while so they cleaned the floor before putting the padding and the rug down.

Upon closer inspection, I believe the carpet that was installed is not the carpet that I purchased. Reporting the matter to Empire in November 2015, within 2 days of installation, has resulted in no resolution as of Feb 2016, in spite of my repeated calls to follow-up with the main Empire number and the local Empire office. Repeated promises have been made by personnel who commit for field personnel who have no follow-through. In addition, there was damage done to my property which was reimbursed only 2 months after the damage was incurred, and again, only after my constant follow-up to get results.

I used Empire Today to install my laminate floors upstairs in my home. My salesperson was great and the install went well. So, I decided to call again recently for my living room and dining room floors. Same salesperson, he was wonderful again. However, I scheduled the install, even called in to confirm the date per requested by an email from Empire Today, and no one showed up on my install date. I called in around noon to find out what time they would be there and I was told they could not do it because they didn't have the material and I needed to reschedule. So unprofessional.

I looked at Home Depot for carpeting but wasn't too happy, and then I called Empire because I have seen places where they had carpeting done and gave it a shot. I was very glad I did. I had them install carpeting in the bedroom of my apartment. They gave me a quote on a Thursday, and they came on Saturday to install. They came exactly when they said they were going to come and they were in and out in an hour. The salesman and the guys who came for installation were courteous and polite. They were awesome.

We were very satisfied with Empire Today. They were punctual, professional and cleaned up after themselves.

Good morning. Several weeks ago I made the decision to get the carpet in my upstairs living area replaced (3 bedrooms, a hallway and stairs). I did my researched and settled on Empire. On January 8, 2016 an Empire Representative/contractor (Sonny) came to my home and we pawned over carpet types, padding and colors for a few hours before making a selection and setting on an installation date (February 8, 2016).

We shopped around and the interlocking features on the hardwood that Empire Today had were a lot bigger and better than what the others were offering. Also, we weren't treated very well by the other company that we talked to. They weren't very customer-friendly. We had Empire put in some hardwood floors in our living room, office, hallway, front entry, and family room. The guys that came out did a really good job. However, we are noticing a little bit of creaking noise here and there. We talked to them about it and they're scheduled to come out next week to look at it again.

The installer who came was really efficient. He did his job well and I was satisfied with it. I'd recommend Empire Today.

It is the second time we've used Empire Today, and we are more than happy with them. They are a good deal and we trust everything about them. I would hire them over and over.

Empire Today was very good. They were done so quickly and excellently, and it was fabulous because it was done at a time of the year that I wouldn't have expected. It was very much appreciated.

I had a carpet installed in my bedroom by Empire Today, and they met my expectations.

I got Empire Today to install luxury vinyl tiles in two bathrooms and a utility room. It was everything I expected it to be, I didn't consider other brands because of Empire's value and I also like their warranty. We had a very good experience in all three times that we've used them.

We had a basement rug and stairs installed by Empire Today. We ordered the rug, it arrived the next day and the installation worked well. Everybody was very cordial. The installers arrived when they said they would and did a good job. I would recommend Empire Today to someone else.

Empire Today installed the laminate and carpet in our bedroom and living room. I like the time that went in to install them and the quality of work that was done. The finish was nice. In addition, they have a good salesperson.

Everything's great with Empire Today, and I'm enjoying my carpeting. It was all handled professionally, and the gentlemen were very good.

Laminate flooring was installed by Empire Today in my family room and my living room. The installers did a good job and cleaned up really well. I was impressed with how a team of five worked well together. I really like the floor but there are some spots that move. I've got a floating floor but it's like it's not installed right and has bounce to it.