Empire Today Reviews

I've gone with Empire Today before for other things. They did a wonderful job. This time around, they installed vinyl flooring in the bathroom. They had the color I wanted for the price I wanted. The installation was fine. It didn't take them that long. I'm glad that I chose them.

I have been dealing with Empire Today back in the '90s and their commercial is number one. The one that they have recently is even funnier with the frat brothers that end up juicing the whole place up. Recently, I needed one room done. The carpet needed to be pulled up. I didn't need carpet for a long time, but I knew to call Empire Today when I needed it. They always have good sales. The job was done in 3 hours which was very quick. The installer did a excellent job. The new carpet is better than the one I had which was construction grade. I could’ve got it a little cheaper though.

I had Empire Today put in carpet in the two bedrooms, a hallway, and the stairs. Compared to other companies, they were the cheapest and they offered the better quality products. For the installation, two people originally came out and it took three days. They did the rooms and the hallway. Towards the end of the first day, a third person came. Then another person came on the following two days and did the stairs. Their work was good, but one of the installers cut the cord on my radio. I guess it was in the way. I showed it to the gentleman who was doing the stairs and he told me to tell the manager. But he said he was out of the country at the time. So, I have not called him yet. Other than that, the carpet is really nice. I would tell friends and family to check with Empire before they check anywhere else.

I got carpeting in four rooms done by Empire Today. It was my first time doing business with them, and the salesmen and the installers were great. They worked very hard and got it done quickly. I was surprised how quick they wanted to install it. The carpet is fantastic. I love it and I was pleased with what I got for what I paid. I would highly recommend Empire Today. They were easy to find as well.

I had carpet removed in both bedrooms and had the engineered wood put down by Empire Today. They did excellent work. The sales rep was so nice. The installation guys were wonderful. They were quick and clean. They did everything. They were much better than I even expected. I love the flooring. I'm really happy with it. It was a little more expensive than I thought for two rooms. But I'm so thrilled with the work. I've got it financed for 12 months with no interest. I had a wonderful experience.

I previously used Empire Today and they exceeded my expectations, and I would recommend them. This time, I had vinyl laminate installed in three rooms. The quality of the flooring was excellent, and the workers were awesome. From the salesmen through to the workers, it was a great experience. The salesman came on a Tuesday night, we picked out the product, and the next morning, the two workers were here. They took care of the three rooms and finished the entire thing the same day. It was amazing.

I got the laminate flooring from Empire Today. I did my living room, my dining room, and my hallway. I dealt with Dave, and he was very knowledgeable and friendly. We sat down, and he gave me some options. He was great. My fiancé was there at the house when the installers came in. The installers worked together, pulling the rug and getting installed kind of at the same time. They came around 9:00 AM, and they were done by 7:00 PM. They were there a long day. But they did great. They did the job in one day. They worked neatly and cleanly. They took all the old carpet and all the messes. They were great.

I reached out to Empire first and I liked the person who came to the house. Also, I wanted to get the job done quickly, so I moved forward with them. I ordered the luxury vinyl plank and for the installation, I got a window time when the installers would show up. They showed up a little later than expected, which was at 5 o'clock at night, but they got the job done quickly. Two individuals came in and since I work at home, I was in my office working while they were right across the hall from me doing the installation in the bathroom. The quality of their work was excellent. I like the color and the look of my new flooring. Overall, I had a very good experience and it was worth the money.

I had wall-to-wall carpeting in the bedrooms done by Empire Today. There weren't a lot of options where the house is and it seemed Empire was the most convenient to be accessible to come and do it. The installation was very fast. It was done quicker than we expected it to be. The two guys were very efficient and professional. It was really good.

They like to steal your money, and I believe extortion is a good word for it. They will keep 25% of your total bill if you break or cancel your order. THIS INCLUDES SERVICES NOT RENDERED. Let me do the math: bill $2,444.20 I was asked to pay for half I gave them: $1222.20. They did not show for my appt and I tried to cancel the whole order, they then canceled my order and retrieved $600.10 held back from my refund, after 3 + hours on the phone and 8 yes 8 reps. I was told that the 25% NON-REFUNDABLE amount was on the total bill not my deposit. What the **!!! So instead of refunding me $300, less the money I gave as a fictitious payment amount. They kept double!!! DO NOT USE THIS COMPANY USE FLOORING DIRECT INSTEAD.

I had Empire install laminate flooring for the living room, dining room, kitchen, and bathroom. The lady came out right away that same day and made an estimate on how much it was going to cost and we went over some floor sampling. The installation was done very nicely. The flooring is easy to keep clean. The service was very well done and the workers were very courteous. I would recommend Empire Today to anyone.

I am reviewing the recent carpet installation at my home. I purchased carpeting for four rooms and a set of stairs, but the installer did not bring enough material to finish the stairs. As a result, the stairs have been left bare with exposed tack strips, making them unsafe to use. Furthermore, I have not been contacted with a date for completion, and I am now forced to delay listing my house. This situation is completely unacceptable and unprofessional.

Horrible as the rep will PUSH & PUSH for your signature. The list was long as why I needed to do this today for pricing & they have stuff from China for hardwood floors.

I used many years ago Empire flooring services: So at the beginning of July, a salesman came to my house, agreed to a contract and date for the floor work to start. July 20…I was looking forward it, I moved all things from my kitchen and pantry, following day I was to have a home reunion. So on July 20, early morning I called empire because I heard nothing from them, just to end with the surprise that “product chosen not available”, I will need to wait until the 2nd week of August… ”I AM SORRY”…”I AM SORRY.” That’s what I heard from everyone I talked to.

Empire Today's price was fair and I liked the salesman. He and I connected well. Plus, the appointment was in-home and I didn't have to go anywhere. I gave the company a try and had carpet installed in the hallways and stairways. It's a high-traffic area, so I selected carpet with the height and easy-to-care for qualities I needed. My only gripe was that Empire Today didn't have a lot of selections in color. I went with it because it was the best choice, but I wish that there were more selections, like a more solid color and a darker color as well.

I spoke to the Empire salesman. I picked out what I wanted, and then I made a date. Then we booked it. Because I had only two rooms and I had no place to put the stuff from one room to another, I booked it for two weeks apart: one room, and then a week, and then another room. And they accommodated that. Then they installed it within a few hours and cleaned up. The quality of work they did was very good. The product is good quality as well. They were prompt and they did what they said. I would recommend them.

The sales visit of the Empire rep was great. The installers came in, were very cordial, moved a few pieces of furniture, and did the work. The carpet is good. It’s comfortable and clean. We're happy with it. Everything was satisfactory. They were great.

I am extremely disappointed with my experience with Empire. This has been one delay after another, with poor communication throughout the entire process. Our original installation date was canceled the day of because Empire didn't have the carpet in stock. While disappointing, we understood things happen and rescheduled.

I had carpet installed by Empire throughout the house. I liked their price. The installation also went well. They cleaned up after themselves, too. I'm very happy with the finished product.

I am writing this review to share with management regarding the process for our new wood floor. After meeting with Shawn **, my wife and I made the selection of flooring that we wanted.. The installers - Juan and Byron texted as to when they will be here on both days of the installation. My wife and I are very pleased with the color we picked out. Main part of the review is for the Installers who were exceptional and detailed with the entire project. During the installation they would come and get me for approval. Everything was done to perfection. Great service.. Thank you for the great product and the service provided.

Empire Today did a big job for me. I had an upgraded vinyl planking throughout my entryway, into the hallways, into the family room, living room, and dining room. The leader who came here to instruct the guys was really good. He knew his job and was very knowledgeable. The only thing was coming into the house from the entryway and in the family room area, there were some problems with making it level. The previous family living here for 19 years put this Brazilian cherry wood down. I was under the impression that they were going to remove that. I looked at the paperwork and that would be removed. But the guy said they were going to put it over that.

We had our basement floors redone with LVP flooring in February of 2026. All went well until April when the flooring started to buckle from being installed too tight. We contacted Empire which gave us the run around for 2 1/2 months. Finally they came and fixed the area but meanwhile 2 other areas are doing the same thing. It is now the 3rd week of July and they still have not repaired the flooring. We have 2 potential buyers for our home which has been on the market since April and they are waiting for the floors to be fixed.Not a good look for Empire because anyone who has looked at our house now knows the story behind the buckling floors. We are at the point of hiring an attorney and contacting the Better Business Bureau to get our floors fixed. It has been the most frustrating experience I've had for a long time... We will NEVER use them again!

Empire Today seemed like a very good company to go with. They're very reliable. We had them put rugs on the stairs in my home. The guy who came during the sales visit went above and beyond. I wanted something else, and he recommended something different, that was actually better and cheaper for me, which is hard to find today. The product he recommended turned out phenomenal. The color of the product was much better than the one we were looking at, and the warranty is fantastic. I would highly recommend these guys. The two guys that came out and did it went above and beyond, too. It's a great company.

I had an estimate through Empire Today and the rep was nice. They are good. However, they didn't have the material I liked. I was trying to match the cupboards in my kitchen, and they had nothing that matched. I found a company that had a brand that matched, so I'm going with another flooring company.

I am extremely disappointed with my experience with Empire Today. What should have been a professional tile installation turned into a series of problems that caused damage to my home and belongings, as well as unnecessary stress. The issues I experienced include:

I had flooring done in my closet and in the bedroom by Empire. I wanted flooring that, if water got spilled on it, it would be okay, and that there would be no issues with the dog walking on it. And the flooring met my expectations. I also liked the girl who came out and sold me the flooring. Her name was Daisy. She was great and very personable. The guy who put it in was also nice and professional.

I had carpet installed in two rooms of my house. This is my second time using Empire. I like the quality and the color. The sales guy was a lovely young man. He was very respectful and knowledgeable. He dressed very nicely and clean. He was just wonderful. The installation was done on time, and it was perfect. The two men who came out were very friendly, and that's good. One of my friends came by while it was being installed, and the young men who installed it were not Empire employees, so they did not have Empire name on their truck. My friend said, “Oh, I had Empire to put my hardwood floors in.” So, they have a good reputation.

Empire Today is awesome. I won't use anybody else. Everybody's wonderful and the service is phenomenal. The product is great. My rep as well as the installers were amazing. They're my go-to. In fact, I'll be calling soon ‘cause I have a room that I need to get done, and then another room too.

Empire Today installed kitchen tiles and I'm happy. I considered other companies but I liked the timing with Empire Today. It was more convenient. The installation went well when they first got there. They wanted to put the tile on top of the other tile, but I refused to let them do that. They had to take the other tile up.

Empire Today ripped out carpeting and replaced it with tile in two bedrooms. The quality was very good. It's beautiful and much superior. The installation took three days. The installers were great. Call Empire Today for an estimate.

I had a neighbor who used Empire Today twice. I thought, “I'll try Empire Today and see what they’re like.” I like the quality of the carpeting, and I thought, “Well, great. I'll go with them. Let's see how it works out.” Everything but one thing worked out fine. John was a good salesman. He was somewhat aggressive, but that's fine. I was going to go home with Empire anyway, so I let him do his song and dance. Also, I found exactly what I wanted out of the samples he brought. It looked good. I wanted light gray. They had a light gray intermix with some white, and it came out good.

It was a very good experience, and I'm very happy with the carpet. I needed a carpet right away and it was a weekend. I called Empire Today and they were able to do it the quickest. Their rep measured the room, and we looked at the samples. I didn't pick the most expensive, but I picked a very nice one. I said that's the one I want, so that was that. The carpet installer came out almost a week and they had to come. Holly and I moved out what furniture we could. The installer moved the rest and put the carpet in, and it's beautiful. It's of beige and little darker colors mixed in with it so it won't show every spot. He put the furniture back in it, the bed and the things that she and I couldn't move together. The man was polite. He had me look at something on the computer, and I told him my son-in-law would pay for it. He punched a bunch of numbers, and he said it's paid for. That got taken care of and everything went smoothly.

Buyer beware. The only positive part of this experience was the Sales department—and that ended the moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they’re a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair.

It has been a nightmare. I had carpet installed by Empire Today in the masters bedroom, bath, and closet. The rep was great. However, the carpet has defects in it such as lines where the installers said those are caused by when the carpet has made overlapping, so there are lines down. Two areas on the entry and two areas on the far side of the room. It was on a roll, but it looks like the carpet was folded. There's an indentation in three spots. Empire gave me a case number. Told me someone would call me in one to three days. I have called the installer and the corporate office. I have called Empire, and I got the same bullshit every time. I get a different number for somebody else. I got three pages full of notes and three case numbers and not one person called me back.

Everything was good in our experience with Empire. Everything went perfectly. We're very happy with them. The installers were professional, great, nice and neat. They cleaned up everything. It was a big job, and it took them one day. It's also a nice material. The salesman was good. We told him what we were looking for. And he was very good and matched the colors of the walls, ‘cause we're selling the house. He came out and matched everything and told us what to get, and right on the money. They have different grades. And depending on what you wanna do with it, get the grade you need. We didn't need the top of the grade, so we went the middle of the road at the suggestion of the salesman.

Empire Today is the first company I picked for our laminate flooring. My wife liked the advertisement. It's up to 75% off and it seemed like a decent price. It was a little more than a couple other places, but they seemed to have a good reputation. We were told two days for the install, and the guys really worked their tail. It was two people and they worked the hardest I’ve ever seen guys worked. So far, the flooring is working fine. I would definitely refer Empire Today.

I was surprised that Empire Today came out here three times. They each told me a different way to take care of the floor. The first gentleman said to just use Dial soap and wipe the floor up with it. The second guy said any soap you can use to wipe up the floor, but you can't use the alcohol. The installer said, "No, you can't use any soap on the floor. You have to use a WetJet mop.” I bought a WetJet mop and called the company. They said they would send me out the instructions, but it just said don't use soap. That was strange. I bought a very famous Lysol detergent to wipe up the floor. The second gentleman said it would be fine. But the guy that installed it said, "No, no, no. Don't.” I got the paper, and it said don't use soap and water, so I’m stuck with the WetJet thing. Empire Today needs to solidify a method of cleaning before to make it much less controversial.

I had both vinyl and carpet installed by Empire Today, and they seem great to me. My experience with their rep went terrific. Everything was perfect. The two guys they had for installation were amazing as well. They didn't cut corners. They did everything right to the specs it should have been. I also changed my mind midstream to put more wood down or vinyl than carpet, and they had no problem coming back the next day and finishing it off.

I had Empire install some laminate for me. I like the look of it. My experience with their rep was excellent. Empire was very prompt, professional, and efficient. During the installation, there might have been, initially, some product that was defective that they came across when they were installing, and they had to replace it with some product that didn't have a manufacturing issue. But my general impression was that things went pretty smoothly. It was a good experience overall.

Customer service reached out to me and offered a fair and adequate solution. I wish the management team in the Customer resolution department had offered me that resolution in the first place. To avoid all of this, I hope this doesn't happen to anyone else.

I had Empire Today install carpet in three rooms and it was a very smooth and unobtrusive process. The salesperson came equipped with an appropriate selection of samples and swatches that we were able to select a product from. I'd done some previous research on pricing and the price quote seemed to be reasonable. So, it was really a very expeditious process to select a material, agree on a price, and then book an appointment for the installation. Overall, all aspects of the experience were satisfactory, from the sales presentation through the installation. The installers that they contracted with were extremely efficient, very friendly, and I've had no complaints at all about the workmanship. The workmanship seems to have been very good.

The guys from Empire were really good. The flooring was for my dad. He seemed to be fine with Empire. He was hard of hearing. So, I gave them my phone number so I can talk to somebody. He got the wood vinyl flooring. We had another color. We were trying to match the colors that we had in the house originally. But for the two new rooms that we had the flooring put down in, it was a little off. But it still looks nice. My room was one of the rooms that got the new flooring, and it looks good.

I had wood flooring installed by Empire Today in two bedrooms, the hallway, and a bathroom. I love it. The guys who put it in were perfect as well. I used Empire to put carpet in this house 20 years ago too, and their price is really good.

Put in carpet in 2022 over hardwood floors. Carpet wore so badly I had to take it out June 2026. When I did there were gouges in different areas of the hardwood floor made by the crew that put in the carpet. Put in claim and they refused to even come out to look at it. DO NOT BUY carpet from them. My son had the same problem with the same gouges and they also refused to accept responsibility. They also damaged his moulding to the point that he had to get it replaced.

We had LVP flooring installed by Empire Today in a lower section of our house because it was the type of flooring that we had to have taken up. It was stone flooring. It was chipped slate. It's different thicknesses and texture types. Some were flat. Some were raised a half-inch. The rep knew what he was talking about. He listened to the way we talked and what we wanted done.

I was very happy with what Empire Today did. We had them put rugs put into our parlor. We had a parlor/dining room together in a front room. And we had the laminate floor for the bathroom. It was the color that we were looking for. The rep went through everything and took time to explain everything. It was very helpful. It was something we could afford monthly, which is why we decided to do the actual project.

I had hardwood flooring installed by Empire Today in my living room. Other companies gave me a better deal. I chose Empire Today because I was able to do one year without financing. And I've used them before. But I paid too much for it. I paid $4,000. I wish they could be a bit more competitive with their pricing. However, I needed it done immediately. I wasn't sure if the other companies would do it on time. I sacrificed the cost to get it done sooner. But the installers did a great job. Also, Empire Today was nice enough to give me a discount, because there was some work that had to be done on the old flooring that they took up. And the guys were very nice to pick up the old floor and store it in my garage. The flooring looks beautiful. I wish Empire Today had darker colors for the floor, but it was a quality product.

Empire Today did carpeting on the first floor of my condo which has four rooms, a hallway and stairs. A salesman had come to my house with samples. He measured everything when he was here and asked me what I wanted. I gave him my options, and he gave me the pricing on both of them. He was a very nice gentleman. Then we scheduled when they were gonna come and put my carpeting down. The installation took the whole day. They were here about around 8:00 and they finished at about 4:00. My condo is 1,400 square feet and it's all furnished. I put all of my breakables away and they moved all the furniture to get it done. When I saw it was just going to be the two of them, I knew it was gonna take the whole day.

The gentleman with Empire Today was tremendous. He was very much down-to-earth and goofed with us a little bit. It was a very nice experience. He told us that if we have any questions or if anything happens with floor, to reach out to him any time of day or night. On the day of the installation, we got a phone call at 7:05 in the morning saying that the installers were going to come to do the kitchen floor by 7:30. They came and were here until roughly 1:30 in the afternoon. Shortly thereafter, the rug installers came and they were here for a couple of hours. They were excellent people and went about their business. Any questions we had were answered completely.

I had a friend who recommended Empire Today to me, and I would recommend them as well. Their presentation took about half an hour and it was great. I bought laminate flooring from them and I like it. The installation took about two days and a half ‘cause they had to tear my old flooring down.

We were gonna start getting pets, and I didn't want carpet so it was a good time to get a flooring on the top floor. I saw the reviews online for Empire Today and their deals, and it looked like they were a good choice. The communication with Nick was fantastic, and the process trying to get a quote was good. I negotiated on the price, and he was very open to talking and viewing.

I contacted a company to get a quote. But they couldn't show up. They wouldn't listen, either. With Empire, I made a text, and less than a little later, they were calling me, and they got it all set up. The rep was a very pleasant guy. I liked him. I thought he did a great job. We got straight to the point. Did some measuring, and he gave me the prices.

I had a floor installed, a hallway, and a bathroom by Empire. I like that they've been in business for a long time. And in the event something doesn't go right, we're dealing with a big company, not an individual contractor. We had an excellent experience. My husband and I are very happy.

We had used Empire in the past. We had a small half bath and adjoining laundry room to be retiled. The salesman was apparently quite new and he explained virtually nothing. We decided to trust them and gave them 1/2 $ deposit down. Before they came to install we got a call saying they would remove the toilet and vanity but it would be our responsibility to reinstall them. That would mean we would have to hire a plumber to do that for us as we’re in our late 70’s. The day of scheduled install they arrived 5 hours late with no notification.

We had Empire install carpet in our entire upstairs (4 large bedrooms) hall and stairway 3 years ago. The experience was wonderful from the rep to the installation so now that we need to have new carpet in our basement we called them again. A rep came out who was so disagreeable that we asked him to leave then we asked for another rep. A few days later a young lady came out and measured who was very nice. She measured and gave us a price. We told her we would contact her when our contractor had finished painting and we have reached out to her by phone and e mail and have called Empire customer service and have heard nothing. Has Empire been sold to someone new, I wonder because this is very unlike the service we had in 2023.

I paid over $10K to have my entire home's floor, including closets, replaced with laminate floors some years ago. During the installation, I noticed the installers had put laminate over the access to my crawl space, which is in my hall closet near my front door. NOTE: I never go down there, but there are some mechanical/electrical things down there that some repair people may need. I immediately told them to take the flooring out of that closet because my crawl space is under there and they covered it up. They showed me that they took it up and put it back like it was. They put the carpet back over it as I had it before they installed the flooring. This past Thursday I had a repair person here who needed to go into the crawl space. Once I removed everything off the closet floor, and I bend down to lift up the panel, lo and behold, I cannot remove it. They did not take the flooring all the way off. I cannot life of the panel.

I had a new carpet installed in the front living room by Empire. I have dealt with them before. The sales rep who came out recently was very polite and cordial. He helped me pick out some products that I was interested in. I focused on one that I wanted. And he was a delight to work with. The installers were wonderful, too. They came in early in the morning, and I had five big pieces of furniture that I could not move on my own. And they moved those for me. Then they came in and tore up the carpet, cleaned it all up, laid down the padding and the carpet, and cleaned everything up, and it went fine. The new carpet has excellent quality.

My daughter used Empire, and I was impressed by her service. So I had them install carpeting for me. I had an excellent time with the sales rep. I was just very pleased by how quickly everything progressed and the competitive pricing. It went in very well. The carpeting is lovely.

The salesman from Empire Today was knowledgeable and had samples available. The process was pretty straightforward. Two people came out for the installation and it went great. They moved everything and nothing was damaged. Everything was installed well and the finished product was great. It was carpet in the entrance way and the master bedroom on ground floor. It matches pretty darn close to the existing carpet. It's great to have new carpet that matches the house carpet. I also liked their pricing and how fast everything was done. The carpet feels good.

I loved my experience with Empire Today. The people showed up on time. They were fast, too. The cost couldn't be beat as well. The whole experience was very positive.

I called Empire Today and I had them come out. They're all over the TV and that was how I found them. We did the consultation, but I never actually got the flooring from them. Despite that, their sales rep was so sweet and he was very thorough. He was down-to-earth, very helpful, and professional. I liked the explanation of the whole Empire team and the warranty that they offered was great. The quality of the product was good, except the selection which I didn’t think that was the biggest and I was a little surprised about that. Their price was also a little high. Other than that, I had a very positive experience.

We used Empire Today years ago and recently, we used them again for the installation of the luxury vinyl plank in a small room at our home. The quality of their products and service is about the same as before and the installation took about an hour or so. We had a good experience and we'd recommend them.

Empire did a really good job. I'm really pleased with the flooring. The price was really good. The installation was excellent too. The installers were great, and they cleaned up after themselves.

I've dealt with Empire for years, so I always come back to them. My experience with their rep has always been good. It's always the same. I tell them what I want. And they bring over samples, and I pick something. I've always been happy with whatever I got. Recently, they removed carpet from one room and installed laminate flooring. I'm very happy with the flooring installed. They were also quick, considering how much they had to do. They were always cheerful, and they would ask questions when they need to. I've never had a bad experience with the Empire people.

There are different tiers and I got the highest-grade wall-to-wall carpet for my finished basement. The price was very competitive and the quality was very good. I never would have bought the lower end. We had a little install issue and a few false starts. But the crew that eventually showed up was outstanding and unbelievably professional. They went over and beyond. We have this jukebox from the 1960’s and the feet would ruin the carpet so the guy made little pads for under the four legs of the jukebox. That was not something they had to do. So, I appreciated those little things.

We had carpeting installed by Empire Today in the living room. The rep measured, and he showed me samples. We selected what we wanted, and that was it. Their customer service was good.

I went with Empire two different times. The first time, we had carpet installed in two rooms. And the second time, they put in tile in one of the bathrooms. They were great. They were so quick and so efficient, and they did it all, especially moving stuff that had to be taken out of the way. They went above and beyond on that. I'd recommend Empire to anybody who's considering. Having them come out and do it in my home made it so much easier to decide than having to go to a store and try to figure out what would work and what wouldn't. So, that was a big selling point for us.

I was looking for someone to replace my carpeting. Empire Today was the name that came up and there was also somebody else that said they were happy with them. I called them and had them do two bedrooms, a hallway, and the steps. The quality of the product was great. I was pleased, and I would recommend them.

We had carpet installed by Empire for two bedrooms. They started with one person, and then another guy came a little while later. The quality of work done was good. It looks nice.

Empire is nonresponsive and I feel dishonest. They overcharged by a lot. I knew that but figured I would at least get quality. Guess again. I thought I would at least get good service but again that is not true either. They installed the stairs uneven and lopsided. It was clearly noticed. They came back to supposedly correct it and made the steps more out of line and uneven and even redid ones that were correct wrong. Then they would not come back again. They consistently made appointments and cancelled until they then said it was a warranty issue so they would not even fix it. They lied as the installation was wrong.

I would recommend Empire, but with the caveat that if they're promising they're going to install on a certain day, don't expect them to be here on that certain day. But when they came out and gave us the spiel, we liked what we saw. And they gave us some nice incentives to sign up and do the thing. So, we dutifully did that. And the installation aspect of it was a little trying, but that's okay. We got through it. The flooring looks good. It's everything that we wanted.

Empire had a sale. It said 75% off. We got a really good price on the carpet. I went to the website, and it said that they would come to your house. I like that. I didn't have to go to the store. They came to the house, and they brought all the samples. So it's very convenient that way.

Updated on 06/09/2026: On week 2 and floor is still not complete. Had to take up the concrete the other contractors did because it wasn’t correct and they sent a new one. Now Fernando is great! Unfortunately, when he did the pour it somehow seeped back into the utility room and this time poured into my sump pump leaving it full of concrete. He did take into consideration what happened last time. I just don’t know how concrete can go through a wall…. Anyways, I’ve been waiting for a call back from Charles the customer service manager who refuses to call me back after my many phone calls and supposed emails to him. Friday June 4th is when he was first supposed to call me. It’s Tuesday. Still can’t reach him. Deal with my lawyer now because you think it’s a joke!

We had Empire 15 years ago. So, we called them again when we redid our flooring. They came within two days. They were quick to come to give the assessment. They were able to pick up the carpet. The installation was great. Two installers were there, and they were done within a few hours. They were good. They found a wet spot in our sink, so we had to take care of that first.

Our experience with Empire's customer service was very positive. They were great. The installers got the carpet done in one day. It's for two bedrooms, part of one bathroom, and the living room, dining room, kind of connected. It's the whole condo. They were very professional.

The appointment was for solid hardwood. They didn't have any and wouldn't sell it to me because I would be unhappy and call complaining within a week. That's why they only sell laminate/vinyl or composite. Fair enough and I suppose I appreciate the sales department being honest about the quality, but I didn't need to clear a half day for this. At least tell me within the first 15 minutes. Don't show me composite and make me figure it out myself. Sufficient for a cheap flip I suppose but this is my formal living room where I expect to live a long time. Thank you.

The Empire rep came, and he gave me a good price, and he said all the nice things, and I went with them. I took a chance, and I was not disappointed. It was an easy installation. The installers ripped up the old floor and put in the new floor all in one day, which was great. I thought it was going to take longer, but they got it all done in one day. They were amazing. I've never seen three guys work so hard for a day. I was pleasantly surprised, and it looks great. I like how it looks and how it feels.

This is the second time we've had Empire in our house. The first time was they put the hardwoods in, and then we just had our three bedrooms done with carpet. I'm very pleased with the products. They were very professional as well. I would definitely recommend Empire.

When I saw the discount that Empire Today was offering, which was 75%. So, I immediately had them put in carpet in three rooms and tile floor in the kitchen. The installer was very courteous, knew what he was doing, and did a great job. He was a very friendly person and he explained everything he was going to do. He also helped me move things in and out of the room. He was an independent person but he made Empire look great. Initially, I paid on contact but they didn't have the carpet that I wanted. I was willing to wait until the carpet came in before I raised any hick, then over a month passed. They kept in contact with me, letting me know that they were still waiting on the carpet, and when it finally came in, the installer called me and said he was on his way.

I had carpet installed in my living room by Empire. I like the color and the texture of the flooring. It was also cheaper compared to other companies. The rep we worked with was very polite and worked constantly. He did a great job. The installer was very professional as well. Everything was great. I'd recommend Empire.

The customer service after installation is awful!!!! I will never use this company again.

We like Empire Today a lot. We've used them before. Recently, we had engineered hardwood installed. Their team was really good. We really appreciated the first installers who came out because we had an issue; instead of dwelling on it, they actually just went ahead and fixed it for us and continued on with the job. We really like the flooring as well.

Taylor ** Bodmer was very efficient in what he did. He was very helpful in answering every question that we had, if I had to rate him I'd give him a 13 out of a 10. Very knowledgeable in what he was talking about.

I had a carpet put down in my spare bedroom. I went online and made the appointment with Empire Today. Their website was very easy to use and they called me within 24 hours to scheduled the appointment. The salesman was here on time. He called to ask me what I wanted, I told him what I was looking for, and he brought samples. He gave me the choice between a couple of pads, and he told me what the benefits were from the cheaper ones to the high-grade one. There were three different ones and I didn't pick the cheap one, but I picked the middle-grade one. There was no high pressure and it was the best experience I've ever had.

My husband was checking around for quotes. They answered my husband's and my questions when they came to the house. When they put in the carpet, at first, my husband was hesitant because it looked thin. But they haven't added the padding. Because when you see the carpet by itself, you'll think, "That's it?" And then, they added the padding on. Then you're like, "Oh, okay." We were very satisfied with the quality of the products and the whole experience with Empire. Even the pricing wasn't too bad.

I can't explain to anybody what a wonderful experience this was. From the buying of the carpet to the installation to how it's holding up, I tell everybody about Empire Today. They should do more advertising, because a lot of people said, “Who? Empire?” I said, “Yeah. You call them up. They come. They bring the carpet. They show you. They sit with you.” It was the most wonderful experience I had.

A local company did my hardwood floors in the remodel. I was gonna have them do the carpet too, but they were so rude to my contractor that I refused to buy anything from them ever again. They were terrible. On the other hand, my experience with Empire Today was very good. They responded to my inquiry very quickly. There was a timing issue, but they were willing to come very quickly as well. I had arranged for the salesperson to come to do an estimate, but I was in the hospital. My contractor had him come in, and he measured. Then he contacted me via phone. I told him I picked the carpet online and he told me how much it was going to cost and sent me the contract. I priced it from some other places, too, and it was a very fair price that Empire Today gave me.

The quality of the Empire products is fine and beautiful. The salespeople were good too. I had no problem with them. The installers did the installation fine. But when they finished, they wanted payment, and I said, "I had already set up a payment plan with the salespeople." And the installers weren't aware of that. And when the guy called, they said it wasn't set up, and it's been over a month. They also didn't speak English that well.

We had Empire install carpet on the stairs and landing in our home. We liked their sales rep. During installation, somehow, they ordered not enough carpet, so they had to come back the very next day and finished the job. The actual installers were very good, too. I would use those people to send out. I'm a landlord. I've owned properties. You could have the greatest experience at Empire, but then the third-party people could screw up, but these guys were really good. I would really recommend to use them in that North Cal area.

My parents had done Empire years ago in the house. We went with them recently. The office was terrible, but the people who came out were wonderful. The sales tech and the people who installed the floors were wonderful. First, I had the whole house done, and then I had another room added on later. But they just didn't get the paperwork straight and know which money was put down where. They were just all over the place and did not know what was going on. It was very stressful. But I love the flooring. It's great and wonderful. It was Master's that came out and did my floor both times. It was just phenomenal how they did it. And the salesperson who came out was Oggy and he was wonderful as well.

Empire Today installed a blue with some grey carpet in our second bedroom, a 18 x 24 area. I was pleased with the one who came out. The only problem he had was he was very limited with samples. My wife asked for the color she wanted. So, he went back to the car and found something with that color. We've already told family that we were pleased with it, Empire Today did a good job, they were on time, and the sales rep was very good.

The salesman was great. He was very, very nice and very patient. I had laminate flooring installed in the entry, one bathroom, the kitchen, and the family room. The quality is okay. The installers were good. But I have to call them back after I'm through painting because I have some places where when you walk, it squeaks, so that piece has to be replaced. Also, there's this black stuff that comes up and comes off the flooring that they put in, and I don't know from what, where, or why.

I was desperate to get the floors done. I reached out to Empire and they came out and showed me some samples on the floor. There was only one gray sample and while it is not fantastic, it's better than what I had. I had it installed in the kitchen. I had some expectations to be able to converse with the installers if I had questions, and they didn't speak English. It was more noisy than I thought it would be. I wasn't given that by the salesperson. Then the dusting wasn't completely done right. But overall, the two gentlemen that put the floor in were dedicated. They moved some stuff. They were good about moving the larger items. I had no issues with them.

First, I like to say that the consultant that came to my house to measure and review the floor that needed the new flooring, had the knowledge and the good sense of understanding of the customer needs. She quoted me a price. At this point, I am now reviewing the company. Empire floors. The above rating reflects my opinion of Empire not their agent. For 400 sqf the quote was $5000.. According to Empire running ad, informing potential customer, that they are now offering 75% discount. Should I then believe that original quote was $20,000? Give me a break, it is getting to me, we can't trust big companies' ads anymore. God help consumers.

We've used Empire Today before for some stuff around the house and that worked out good. So, we used them again recently when we needed some flooring, bathroom tiles, and a bedroom carpeted. It was quick and easy. When their sales rep first came out, he missed us by a day. But then the next day he showed up and things went well. He was very knowledgeable, too. For the installation, we had to put it off for a couple of days. The installers made an appointment, then they couldn't make it, and I had to reschedule, but that was still good. Overall, everybody was very nice. They showed up a little late, but they did a good job.

We used Empire about four years ago for a couple of rooms and they were so quick in getting the job done. So, we were happy enough that we decided to use them again. This time, we got some hardwood floor and we put in the thicker ones, which cost higher than other kinds, but it was worth it. The salesman came that very day I called and about four days later, the installers came and did the job within a half a day. So, you can't beat that. The installers were very competent, neat, cleaned up well after, and caused very little disruption. I was very pleased.

We liked the convenience of working with Empire Today and that they stand by their work. They are prompt, too. We got the carpet, ceramic tile, and vinyl planking, and we're very satisfied with the installation. The team that did it was excellent.

Everything was fantastic with Empire Today and I have nothing negative to say whatsoever. They were reliable and honest. They also really sought customer satisfaction. The quality of their work is great and their product is easy to clean. Also, when I told them that I hated the carpeting that they installed, they took it all out and put in something else. You can't ask for anything more than that.

Salesman never showed which carpet was 75% off and they charged me 3100 for 750 Sq Feet of carpet. Never use them again. First experience was good but second experience was terrible. Never recommend them to anyone again.

We've been dealing with a scratch in the laminate flooring for about a week and a half now. I took out a five-year warranty for any scratches and accidents of any kind. But now, Empire Today is saying, “Your chair scratched it, and you didn't have any protection on your chair.” So, it's back and forth. They're saying it's not accidental. But the installer did a good job. He did it in one day, and it's a pretty big area. I was gonna have more work done by Empire Today. But when I called in the scratch, they said, “Yeah, yeah, we'll get back to you. We're going to review this.” I asked them, “What are you reviewing? I have five-year that I took out. You're reviewing it?” Now they're saying, “Oh, you're saying the bar stool did it. It's not really an accident. You should have something on the bottom of the things.” I told them that the stools are brand new. All of the other chairs were taken, and there were no scratches there. It was just that one spot there.

Empire Today put in my carpeting on my stairs. I got better quality carpet for my money because I looked at Lowe's and Home Depot. I also liked the padding. So, I'm really happy with what I got. I like the color and the softness. I don't really like shag, so this was nice. It’s soft, but it’s really nice. The guy that put it in knew exactly what he was doing. He was very good.

I had Empire Today install wooden floors in our living and dining rooms. My consultant, Michael, was very good. Even when I contacted him before they even started the process, I asked a question that I didn't think about at the time, and he was available to answer. The price was reasonable. The quality is good. Up to now, I see nothing that I should complain about. I liked the sustainability and durability of it because I do have grandchildren. It is easy to maintain, too. I was very pleased with the installation process. The installers were very clean. They minimized the dust because with putting down wood, it's a dusty process. They moved the heavy furniture, which I was glad about, and they put it back.

I would not use Empire Flooring because they use a bunch of unskilled labor and they’re not a company. They told me that they would fix the repairs the subcontractors damage and they didn’t. I had to repaint my and fix the holes myself and the manager of Empire (Kyle) tried lowballing me for my materials and labor. So if you need flooring make sure you use someone other than Empire. I’m really considering ripping the floor up and replacing it.

Hearing the commercials, I called Empire Today in for an estimate, and I was happy with what they told me, so I went with them. They said they would do the installation within a day. They had to put some kind of leveling material on the kitchen floor and let it dry or set in. Everything went smoothly. I was very happy with it.

We had carpet installed in our family room years ago, and Empire did it. This time, we had the patio carpet redone by them. It looks great. We have a step when we go out the door, and there was one little corner that wasn't glued enough. We made an appointment, and the guy came back, and it's great. He did a great job. We were very satisfied.

They sold me flooring and showed up with the wrong one. They also sent people that did not know how to install it. Then they ''fixed'' everything and said they would be here today and make everything right. NO CALL. NO SHOW. I ordered a bed for my 85 year old Mom coming into town. I had to cancel that and lost $300 and am all ready playing over $2000 for one little bedroom floor. How dare they treat a long time customer this way! I have spent thousands! I should have paid more attention to the reviews. Since I paid a deposit I just have to hope one day they show up! I have to hire a lawyer. I have to pay for my Mom to stay in a hotel? What a horrible company!!

I like that Empire Today did everything in one day. That was really important to me because I had to have the house rented by the first. So, I was able to get everything done and get a tenant in there. I had some LVP installed in the living room, the hallway, and two bedrooms. I thought about getting carpet instead, but it was only going to save me maybe $1,700 just to upgrade to the vinyl planks, but not a different company. I was still going to go through Empire for carpet. I used Empire back in like 2017 on a house and they installed carpet that time.

Empire Today is a rockstar among flooring companies. Recently, I purchased vinyl flooring from them which was installed in the master bedroom. My sister used to work for them and at the time, the price said it was 75% off, so I figured there would be savings right there. I'm one of the original Pergo girls and I'd take vinyl flooring over laminate. It would last 15 years in a kitchen but it shouldn't get it wet because you will ice skate and fall on your ass. My new vinyl flooring is gorgeous. It's cream colored with taupes and grays, and it transformed the room.

We got new laminate floors in living, dining, kichen and hall, we had three people installing them. They did excellent work, I am very happy with them, this time around. We even had the salesman from eight yrs ago, very good.

We had laminate flooring put in by Empire Today in our home's living room. I got an email that said they were having a sale for “75% off material.” I told my wife I was gonna call them. A gentleman came out. He was polite, brought all his product in, showed us everything, showed us what was on sale, and told us the approximate cost. My wife picked a color and rescheduled for about a week later.

Very poor management and customer service. They dodge problems, would not discuss with me directly, rather go through their contractor on site. Would NEVER recommend using them.

Even though the original experience went well. I am very dissapointed in the fact that the salesman assured us that the laminate we chose would work best with our cats and dogs. We needed waterproof and scratch resistance. The scratching part seems to be true but the waterproof not so much. I have several areas that have risen or warp because water from the dogs' bowl did get wipe ASAP. My floors are not a year old and look terrible. Mrs B **.

Our flooring from Empire is fantastic. The sales person was lovely, and the contractors did a great job. They were fast and efficient. We were very pleased. We had contacted Lowe's and Home Depot. So, we got three quotes before we decided to go with Empire.

We had hardwood flooring in the living room installed with Empire Today. The sales visit was great. There were three people for the installation. It took all day. It was great. Everything worked out perfectly. I like the color and design.

Terrible company. Just ripped off my disabled husband for three thousand dollars. We have no floors put in, but they took our money. A very high pressure salesperson, this guy would make a killing in Branson. Installers can't speak english, or won't. Urinated all over my toilet. A real piece of s*** company.

I had LVP installed in three bedrooms and a master bath. I'm was going do it myself, but I decided to look for someone to come in and do it. I had Empire Today's Guy come out and he shared the information with me. He told me what my options were, explained the whole financing piece to me, and took the measurements. Then, we went ahead and moved forward with the order. On install day, the guys came in and took a look at the rooms. They took some measurements, talked about what the job looked like, laid out some protective items on the flooring to make sure that there was no damage to other parts of the house, and started doing their demo. They did a great job and they got the installation done in two days. So, I was happy about that.

I'm loving my laminate flooring that Empire Today in installed in four bedrooms. At the time of my purchase, I had two other quotes lined up, then I canceled them because I've seen the commercials of Empire and when they came, they were so thorough. The salesperson was very clear and helpful that he made us feel very secure with what we were doing. The installer was also wonderful and it took him three days to finish up. He had a helper who came and left, then on the third day, his helper showed up again. He told him that if he couldn't be there on time every day, he didn't need the help. So, he finished himself and he was very thorough. he was also polite and well-mannered. We were very comfortable with him.

Absolutely the worse. They tried to add the service protection plan without telling me. I only found out after they emailed me the contract. They are lower than car dealerships with hiding their contracts. Plus the carpet is also the worse.

Empire Today was amazing. The first time I used them was up in my home in Grass Valley and I had such a positive experience. The price was right, the product was fantastic, and everything was good. So, I used them again for the second time and I didn't consider anybody else. The salesperson, Daisy, who assisted me was phenomenal and she understood what I was trying to accomplish. She listened and everything she said, she delivered. There was no puffery and she was incredibly professional. Steve, the dispatcher, was great. There was a slight hoopty, and we were moving and we were pressed. But he was extraordinary as far as getting things scheduled and people there. Kudos to him. We had flooring, carpet, and baseboard installed in the entire house, except for the master bedroom. So, the installation took place in three bedrooms, the living room, kitchen, and dining room. I was also super happy with the installation and I have no complaint.

I reviewed different companies online and Empire had the highest reviews. It seemed like a lot of people really enjoyed their service and how they're installing and their pricing. The reviews online were excellent. So I got Empire Today to install carpet and laminate flooring in my house. I used their website when I was researching. It was very easy to maneuver through. It gave good details. It gave what to expect and how to set up a consultation. When I set up the consultation, I knew exactly what frame line I was looking for. So, when I talked with the consultant, he had an idea. I already had an idea of what I want and he just matched it exactly. It made it much easier to see it on the site and understand exactly what I was looking for.

I ordered a tile flooring for our hallway and a wall-to-wall rug for our family room. When Empire Today's salesperson came, he brought the samples and we were able to touch them, so we knew what we were getting. For the family room where everybody hangs out, we wanted something that was durable because we have dogs. We also wanted something that was easy to vacuum. The sales rep was very clear in his explanations, he showed us our options, and we found what we wanted. Their prices also seemed competitive with Home Depot's and Lowe’s.

When I called Empire Today, I liked what the guy had to say, and then I went with them. The sales rep was excellent. I had laminate wood installed on four bedrooms. Two guys did the installation and finished it in two days. The flooring looks nice. I like the color.

I liked Empire Today's pricing and their sales rep was very good. I ended up buying a rug from them and the installers were great. Working with them was very easy and quick. I more than like the result and they have an excellent product.

I reached out for a quote in May of 2023 due to advertising of the $99 a room sale. The salesperson came out and although nice and relatable was pushy. I went with an alleged better quality floor so did not get the $99 sale. I kept threatening to walk and ultimately talked them down about $3k but still overpaid for it to be falling apart 3 years later.

I had an excellent experience with Empire Today. They were recommended by a friend of mine. We purchased a laminate floor for the first floor of my house. The salesperson was great. He delivered everything they said they would. Also, the workmen were great. They were done in two days. It went very smoothly. I'm just waiting to get a bill. And I need a copy of the service policy. We purchased an extended warranty. They were excellent, and I would use them again.

Their customer service was great. The person who came and talked to us about Empire Today and showed me the samples was really nice and down-to-earth. We really liked him. I've already had three floors before I found Empire Today, which was a good choice, because the other ones didn't work out as well as this one is working out.

Empire Today installed luxury vinyl flooring in my home. We called them up and they sent a representative out right away and we felt the price was reasonable and we went with them. The salesperson was really a delight. She was very thorough and demonstrated all the different floorings. They did the flooring in the living room, in the hallway, and the stairs. I like that it's waterproof and has durability and it doesn't scratch. The only thing I thought was odd is the installer came by himself. His worker was sick both days and it took a while to get the floor installed, but he did a beautiful job with installing the floor. We love the floor. We think it's great. We would recommend Empire. We got a good quality flooring for the price and I'm very satisfied with the floor.

When Empire Today came, they took measurements first, and they asked what I was looking for. Then based on that, they brought in their samples, and they made suggestions. We were able to take a look at everything and touch the samples that they had. Then from there, they gave us the pricing. I liked their pricing and the discount available. I had them install vinyl flooring in the kitchen and laundry area. We had a little bit of a hiccup during the installation. They had the wrong sizing for baseboards because when they ripped out the flooring, there was nothing behind it. It was just a bare wall. So it was tearing up the wall. I had to go out and get baseboards that were the right size for it.

I needed somebody right away and the commercials for Empire Today were very informative and helped move me toward the decision that I made. I live in a condominium and the unit upstairs had a leak, and it fell into my bathroom from the fan. I had a cheap floor put in before and it came up. The gentleman said the new flooring they installed was waterproof. It was beautiful and everything was very good. I’m very satisfied with it. It’s a very small area and I want to do the bedroom next when I get more money because the other flooring looks awful now. I got the flooring on sale, so the price was very good. I asked for a quote for another room, and the rep explained they did not know if there would be a sale at that time. The customer service rep was excellent.

Empire Today installed hardwood floors in my living room about five years ago. This time, they did the carpet in the bedroom on my first floor. I like the color and the quality of the flooring. The installation team was good. It didn't take them long to do it. The two times that I used the service, I was very pleased with it. Overall, the marketing was good, but some of the pricing was high. I didn't think the pricing should have been that high for some of the stuff I was looking at.

I am extremely disappointed with the quality of the flooring I purchased from this company. Despite being only two years old, the floors are already covered in nicks and showing significant wear. To make matters worse, they no longer even carry this specific product, leaving me with a 'cheap' result and no easy way to fix it. I strongly advise others to look elsewhere for their flooring needs. Save your money and find a different contractor who stands by their materials. Save the automated "please contact us" reply. I have already reached out and received no actual support. Empire Today has failed to address the damage to my floors or acknowledge the seriousness of my concerns.

I used Empire Today in a house that I sold and then also in the house that I purchased. So, I used the same salesperson for both houses. He listened to my needs, and he made recommendations. I did not buy the same type of carpet with this long warranty in the house that I was selling. So, he worked with me on understanding what my requirements were. I had laminate and carpet installed this time. The laminate was installed in an office and in a laundry room and bathroom. The carpet was installed in the stairway and the bedroom. I chose the thickest pad and carpet because I was moving into a new home, and I did not wanna have to replace it in the next 10 years. So, I wanted something that has a long warranty.

I was happy with the work that Empire did and everything is going well. I had hardwood floor installed. I got different quotes, and I ended up going with Empire because they matched the numbers that I was interested in. The rep I worked with was very punctual and professional and she was able to work with me as far as the product that I was looking for in the timeline of the installation. She was great. The installation lasted two days they said it was gonna last. The guys were here and moved my furniture and went beyond and installed padding in all my furniture so that it was easier to move and not scratch the flooring. The installers were very nice. They also had good pricing, and they were professional, and they have good quality items. And I will hire them again if I need any more flooring. I would definitely recommend them to friends. One of my friends came to see my floor, and she liked it. She was supposed to be contacting them for a quote for herself.

I had laminate flooring installed in three bedrooms and two baths. I've used Empire Today before and I decided to use them again for this project. Everything was good and I have no complaints. I would recommend them. With Empire, they'll come in and get things done in a day. With local contractors, they come one day and say they'll be back the next day, but then three days later they come back and finish.

We got luxury vinyl planks from Empire and had them install the flooring in our kitchen and living room. The cost and quality are comparable to other brands that we considered. Plus it was on sale. The salesperson that we dealt with was remarkable. He bent over backwards to meet our needs and answered all our questions and he didn't pressure us at all. He just provided the information we asked for and he was wonderful. The installation took less than the amount of time that was provided. The team that did it was great. They were very professional, very personable and friendly. We like everything about our flooring, We like the color and the durability, and we like that it is waterproof and easy to clean.

I had LVPs installed by Empire Today. I had a salesman come out to the home. The installers arrived a little before the stated time, which was fine. I was ready for them. The guys were very nice and they were gentle with all the stuff that they had to move. The only thing I wish had not happened is they spoke in a different language between the two of them in front of me and it made me self-conscious, because I didn't know what they were saying to each other. If they spoke English the whole time they were here, that would have been better. But they left the house, put everything back what I wanted them to, swept the floor, picked up any debris and were in and out. It was 8:30 in the morning, took an hour or so for lunch, and left 5:30 in the afternoon.

Every aspect of this process went smoothly. Carl L was very patient and accommodating as I couldn’t decide among the many choices of carpets. Empire will install my carpet in a couple days, so I am thrilled.

We had Empire install two different carpet for stairs and the living room floor. Everything went well. The installers were pretty accurate. The salesperson was wonderful. The installers were great. So, I was impressed the whole way around. I'm very pleased.

Empire installed our hardwood floors and carpet. Their cost and quality were competitive to others, but I know that Empire stands by their products. We did carpeting in the bedrooms upstairs. The hardwood floors were done in the living room, dining room, and stairs going up. So far, the quality is all good. The installers were very neat, and they cleaned up after themselves.

Empire Today’s ads are all over the place but they don’t have a showroom, and I wanted to look at the product in my hand and see it without the heavy-duty sales pitch. So I looked at other companies. But I at least needed to se what Empire was going to do. I had the salesman come out and he was very nice. I told him what I wanted, found it, and he brought it. So, Empire got the job. When he did the presentation, I already had my mind made up and I cut him off. But it should not be held against the company. The installation went remarkably fast. There were three guys for three rooms, so they had a good system.

I used Empire's services to remove all the existing hardwood and install subflooring and LVP in my new home in 2023. DO NOT make the same mistake that I made. The salespeople will come in and lie straight to your face in your own home, and you will be stuck fighting with EXTREMELY rude and sexist customer service representatives 3 years later. The salesperson told me that the installation would be complete in 1 day. AT the end of the 1 day, the workers left and left my bed, torn apart, exposed sub flooring, and nails lying around my house. I had to fight with customer service and book a hotel room, as well as file a formal complaint against the salesperson who lied to me and then never picked up my calls or answered a text when I was trying to get this sorted out, and had nowhere to sleep.

I had carpet installed in four rooms upstairs, the hallways and the stairs, and it went well. Empire Today said it would be done in seven hours and although it took longer than that, it was fine. The installers were good. They were super quiet and didn't even talk to each other that much. That was weird but the quality of the work that they did was great. The flooring is fluffy, clean and feels nice. Empire Today exceeded my expectations and I would recommend them. The consultation and the installation were within three days, which was very quick.

My sister went to a Home and Garden Show, and got Empire Today's card there. I also used them previously for my mother's house when I was getting ready to sell it. I recently went with them and the salesman as well as the crew were great. I'm very happy with my new flooring. It looks great. My previous floors were ruined by a leak and Empire Today came in and replaced them. I would recommend them to a friend.

I called Empire Today last year, and then it was a little bit pricey because I want wooden floors. But then, my husband's friend worked for them. So, we got it from him. He was able to work with us a little bit more. The wooden floors are finished now and they're really nice. The installers were good. They moved stuff for me and they were nice. They were very polite.

Empire Today was quick, professional, and the job was done. Once the sales rep came along, it was cheap and efficient, as expected. I had LVP tiles and carpet installed in bathrooms. The installer busted his butt out here late night getting it all wrapped up fast for us. He cared about keeping the carpet that was brand-new from the previous owners in good condition and taking care of our new flooring as well. It was construction, so it was loud. But we were doing renovations, so that's fine and it was smooth. Also, it looked good for the price.

I informed the salesman I had dogs and I was concerned about the nails with carpet. I was recommended by the salesman a type of carpet for my living room which was “pet safe”. Their pet safe is for urine not nails! I have complained about the carpet pulling up in several areas and they suggested I pay for them to fix it! This is not acceptable! Please make sure you get the product that is correct for your home. Empire has still not responded to my last email over a month ago. Don’t use them!!

I had done business with Empire Today. I wanted some extra work done, so I just went back to them. I had a great experience. Also, the price was very reasonable. If you need new carpets and wood flooring, because I did both with Empire, go to them.

The installers that I had were brilliant. I am pleased with the work that they did. The installation was quick. However, right by the closet where they had put some silicone, I noticed the silicone is lifting. But I am pleased with it. I just wish I had chosen a lighter laminate. When the rep came, he didn't have a wide variety for me to choose from. The one I chose is a little dark, but I'll get used to it. I would recommend Empire Today to a friend because the price that I got from the sales rep was a little cheaper than Home Depot. But when the guys came in to do my work, the floor wasn't level, so they had to level it off which cost me an extra couple of dollars that I didn't intend on spending. Other than that, the two young men worked wonders.

I used them to install some laminate on my staircase, and I made the horrible mistake of rehiring them to install Engineered LVP in my foyer, kitchen and family room. It was the worst experience. Actually, experience from HELL. The contractor did not do what he was paid to do, however I was charged for it. I reached out to Empire management, and they did not believe when I advised the contractor never removed my old flooring before installing the new floors, although I was charged and paid to have removal of old flooring.

Terrible customer service! Caleb ** sales who is the sales manager provided unprofessional expectations and terrible communication. Avoid this company.