Empire Today Reviews

Empire Today put in my carpeting on my stairs. I got better quality carpet for my money because I looked at Lowe's and Home Depot. I also liked the padding. So, I'm really happy with what I got. I like the color and the softness. I don't really like shag, so this was nice. It’s soft, but it’s really nice. The guy that put it in knew exactly what he was doing. He was very good.

I had Empire Today install wooden floors in our living and dining rooms. My consultant, Michael, was very good. Even when I contacted him before they even started the process, I asked a question that I didn't think about at the time, and he was available to answer. The price was reasonable. The quality is good. Up to now, I see nothing that I should complain about. I liked the sustainability and durability of it because I do have grandchildren. It is easy to maintain, too. I was very pleased with the installation process. The installers were very clean. They minimized the dust because with putting down wood, it's a dusty process. They moved the heavy furniture, which I was glad about, and they put it back.

I would not use Empire Flooring because they use a bunch of unskilled labor and they’re not a company. They told me that they would fix the repairs the subcontractors damage and they didn’t. I had to repaint my and fix the holes myself and the manager of Empire (Kyle) tried lowballing me for my materials and labor. So if you need flooring make sure you use someone other than Empire. I’m really considering ripping the floor up and replacing it.

We had carpet installed in our family room years ago, and Empire did it. This time, we had the patio carpet redone by them. It looks great. We have a step when we go out the door, and there was one little corner that wasn't glued enough. We made an appointment, and the guy came back, and it's great. He did a great job. We were very satisfied.

Hearing the commercials, I called Empire Today in for an estimate, and I was happy with what they told me, so I went with them. They said they would do the installation within a day. They had to put some kind of leveling material on the kitchen floor and let it dry or set in. Everything went smoothly. I was very happy with it.

They sold me flooring and showed up with the wrong one. They also sent people that did not know how to install it. Then they ''fixed'' everything and said they would be here today and make everything right. NO CALL. NO SHOW. I ordered a bed for my 85 year old Mom coming into town. I had to cancel that and lost $300 and am all ready playing over $2000 for one little bedroom floor. How dare they treat a long time customer this way! I have spent thousands! I should have paid more attention to the reviews. Since I paid a deposit I just have to hope one day they show up! I have to hire a lawyer. I have to pay for my Mom to stay in a hotel? What a horrible company!!

I like that Empire Today did everything in one day. That was really important to me because I had to have the house rented by the first. So, I was able to get everything done and get a tenant in there. I had some LVP installed in the living room, the hallway, and two bedrooms. I thought about getting carpet instead, but it was only going to save me maybe $1,700 just to upgrade to the vinyl planks, but not a different company. I was still going to go through Empire for carpet. I used Empire back in like 2017 on a house and they installed carpet that time.

Empire Today is a rockstar among flooring companies. Recently, I purchased vinyl flooring from them which was installed in the master bedroom. My sister used to work for them and at the time, the price said it was 75% off, so I figured there would be savings right there. I'm one of the original Pergo girls and I'd take vinyl flooring over laminate. It would last 15 years in a kitchen but it shouldn't get it wet because you will ice skate and fall on your ass. My new vinyl flooring is gorgeous. It's cream colored with taupes and grays, and it transformed the room.

We got new laminate floors in living, dining, kichen and hall, we had three people installing them. They did excellent work, I am very happy with them, this time around. We even had the salesman from eight yrs ago, very good.

We had laminate flooring put in by Empire Today in our home's living room. I got an email that said they were having a sale for “75% off material.” I told my wife I was gonna call them. A gentleman came out. He was polite, brought all his product in, showed us everything, showed us what was on sale, and told us the approximate cost. My wife picked a color and rescheduled for about a week later.

Very poor management and customer service. They dodge problems, would not discuss with me directly, rather go through their contractor on site. Would NEVER recommend using them.

Even though the original experience went well. I am very dissapointed in the fact that the salesman assured us that the laminate we chose would work best with our cats and dogs. We needed waterproof and scratch resistance. The scratching part seems to be true but the waterproof not so much. I have several areas that have risen or warp because water from the dogs' bowl did get wipe ASAP. My floors are not a year old and look terrible. Mrs B **.

Our flooring from Empire is fantastic. The sales person was lovely, and the contractors did a great job. They were fast and efficient. We were very pleased. We had contacted Lowe's and Home Depot. So, we got three quotes before we decided to go with Empire.

We had hardwood flooring in the living room installed with Empire Today. The sales visit was great. There were three people for the installation. It took all day. It was great. Everything worked out perfectly. I like the color and design.

Terrible company. Just ripped off my disabled husband for three thousand dollars. We have no floors put in, but they took our money. A very high pressure salesperson, this guy would make a killing in Branson. Installers can't speak english, or won't. Urinated all over my toilet. A real piece of s*** company.

I had LVP installed in three bedrooms and a master bath. I'm was going do it myself, but I decided to look for someone to come in and do it. I had Empire Today's Guy come out and he shared the information with me. He told me what my options were, explained the whole financing piece to me, and took the measurements. Then, we went ahead and moved forward with the order. On install day, the guys came in and took a look at the rooms. They took some measurements, talked about what the job looked like, laid out some protective items on the flooring to make sure that there was no damage to other parts of the house, and started doing their demo. They did a great job and they got the installation done in two days. So, I was happy about that.

I'm loving my laminate flooring that Empire Today in installed in four bedrooms. At the time of my purchase, I had two other quotes lined up, then I canceled them because I've seen the commercials of Empire and when they came, they were so thorough. The salesperson was very clear and helpful that he made us feel very secure with what we were doing. The installer was also wonderful and it took him three days to finish up. He had a helper who came and left, then on the third day, his helper showed up again. He told him that if he couldn't be there on time every day, he didn't need the help. So, he finished himself and he was very thorough. he was also polite and well-mannered. We were very comfortable with him.

Absolutely the worse. They tried to add the service protection plan without telling me. I only found out after they emailed me the contract. They are lower than car dealerships with hiding their contracts. Plus the carpet is also the worse.

Empire Today was amazing. The first time I used them was up in my home in Grass Valley and I had such a positive experience. The price was right, the product was fantastic, and everything was good. So, I used them again for the second time and I didn't consider anybody else. The salesperson, Daisy, who assisted me was phenomenal and she understood what I was trying to accomplish. She listened and everything she said, she delivered. There was no puffery and she was incredibly professional. Steve, the dispatcher, was great. There was a slight hoopty, and we were moving and we were pressed. But he was extraordinary as far as getting things scheduled and people there. Kudos to him. We had flooring, carpet, and baseboard installed in the entire house, except for the master bedroom. So, the installation took place in three bedrooms, the living room, kitchen, and dining room. I was also super happy with the installation and I have no complaint.

I ordered a tile flooring for our hallway and a wall-to-wall rug for our family room. When Empire Today's salesperson came, he brought the samples and we were able to touch them, so we knew what we were getting. For the family room where everybody hangs out, we wanted something that was durable because we have dogs. We also wanted something that was easy to vacuum. The sales rep was very clear in his explanations, he showed us our options, and we found what we wanted. Their prices also seemed competitive with Home Depot's and Lowe’s.

When I called Empire Today, I liked what the guy had to say, and then I went with them. The sales rep was excellent. I had laminate wood installed on four bedrooms. Two guys did the installation and finished it in two days. The flooring looks nice. I like the color.

I liked Empire Today's pricing and their sales rep was very good. I ended up buying a rug from them and the installers were great. Working with them was very easy and quick. I more than like the result and they have an excellent product.

I reached out for a quote in May of 2023 due to advertising of the $99 a room sale. The salesperson came out and although nice and relatable was pushy. I went with an alleged better quality floor so did not get the $99 sale. I kept threatening to walk and ultimately talked them down about $3k but still overpaid for it to be falling apart 3 years later.

I had an excellent experience with Empire Today. They were recommended by a friend of mine. We purchased a laminate floor for the first floor of my house. The salesperson was great. He delivered everything they said they would. Also, the workmen were great. They were done in two days. It went very smoothly. I'm just waiting to get a bill. And I need a copy of the service policy. We purchased an extended warranty. They were excellent, and I would use them again.

Their customer service was great. The person who came and talked to us about Empire Today and showed me the samples was really nice and down-to-earth. We really liked him. I've already had three floors before I found Empire Today, which was a good choice, because the other ones didn't work out as well as this one is working out.

Empire Today installed luxury vinyl flooring in my home. We called them up and they sent a representative out right away and we felt the price was reasonable and we went with them. The salesperson was really a delight. She was very thorough and demonstrated all the different floorings. They did the flooring in the living room, in the hallway, and the stairs. I like that it's waterproof and has durability and it doesn't scratch. The only thing I thought was odd is the installer came by himself. His worker was sick both days and it took a while to get the floor installed, but he did a beautiful job with installing the floor. We love the floor. We think it's great. We would recommend Empire. We got a good quality flooring for the price and I'm very satisfied with the floor.

When Empire Today came, they took measurements first, and they asked what I was looking for. Then based on that, they brought in their samples, and they made suggestions. We were able to take a look at everything and touch the samples that they had. Then from there, they gave us the pricing. I liked their pricing and the discount available. I had them install vinyl flooring in the kitchen and laundry area. We had a little bit of a hiccup during the installation. They had the wrong sizing for baseboards because when they ripped out the flooring, there was nothing behind it. It was just a bare wall. So it was tearing up the wall. I had to go out and get baseboards that were the right size for it.

I needed somebody right away and the commercials for Empire Today were very informative and helped move me toward the decision that I made. I live in a condominium and the unit upstairs had a leak, and it fell into my bathroom from the fan. I had a cheap floor put in before and it came up. The gentleman said the new flooring they installed was waterproof. It was beautiful and everything was very good. I’m very satisfied with it. It’s a very small area and I want to do the bedroom next when I get more money because the other flooring looks awful now. I got the flooring on sale, so the price was very good. I asked for a quote for another room, and the rep explained they did not know if there would be a sale at that time. The customer service rep was excellent.

Empire Today installed hardwood floors in my living room about five years ago. This time, they did the carpet in the bedroom on my first floor. I like the color and the quality of the flooring. The installation team was good. It didn't take them long to do it. The two times that I used the service, I was very pleased with it. Overall, the marketing was good, but some of the pricing was high. I didn't think the pricing should have been that high for some of the stuff I was looking at.

I am extremely disappointed with the quality of the flooring I purchased from this company. Despite being only two years old, the floors are already covered in nicks and showing significant wear. To make matters worse, they no longer even carry this specific product, leaving me with a 'cheap' result and no easy way to fix it. I strongly advise others to look elsewhere for their flooring needs. Save your money and find a different contractor who stands by their materials. Save the automated "please contact us" reply. I have already reached out and received no actual support. Empire Today has failed to address the damage to my floors or acknowledge the seriousness of my concerns.

I used Empire Today in a house that I sold and then also in the house that I purchased. So, I used the same salesperson for both houses. He listened to my needs, and he made recommendations. I did not buy the same type of carpet with this long warranty in the house that I was selling. So, he worked with me on understanding what my requirements were. I had laminate and carpet installed this time. The laminate was installed in an office and in a laundry room and bathroom. The carpet was installed in the stairway and the bedroom. I chose the thickest pad and carpet because I was moving into a new home, and I did not wanna have to replace it in the next 10 years. So, I wanted something that has a long warranty.

I was happy with the work that Empire did and everything is going well. I had hardwood floor installed. I got different quotes, and I ended up going with Empire because they matched the numbers that I was interested in. The rep I worked with was very punctual and professional and she was able to work with me as far as the product that I was looking for in the timeline of the installation. She was great. The installation lasted two days they said it was gonna last. The guys were here and moved my furniture and went beyond and installed padding in all my furniture so that it was easier to move and not scratch the flooring. The installers were very nice. They also had good pricing, and they were professional, and they have good quality items. And I will hire them again if I need any more flooring. I would definitely recommend them to friends. One of my friends came to see my floor, and she liked it. She was supposed to be contacting them for a quote for herself.

I had laminate flooring installed in three bedrooms and two baths. I've used Empire Today before and I decided to use them again for this project. Everything was good and I have no complaints. I would recommend them. With Empire, they'll come in and get things done in a day. With local contractors, they come one day and say they'll be back the next day, but then three days later they come back and finish.

We got luxury vinyl planks from Empire and had them install the flooring in our kitchen and living room. The cost and quality are comparable to other brands that we considered. Plus it was on sale. The salesperson that we dealt with was remarkable. He bent over backwards to meet our needs and answered all our questions and he didn't pressure us at all. He just provided the information we asked for and he was wonderful. The installation took less than the amount of time that was provided. The team that did it was great. They were very professional, very personable and friendly. We like everything about our flooring, We like the color and the durability, and we like that it is waterproof and easy to clean.

I had LVPs installed by Empire Today. I had a salesman come out to the home. The installers arrived a little before the stated time, which was fine. I was ready for them. The guys were very nice and they were gentle with all the stuff that they had to move. The only thing I wish had not happened is they spoke in a different language between the two of them in front of me and it made me self-conscious, because I didn't know what they were saying to each other. If they spoke English the whole time they were here, that would have been better. But they left the house, put everything back what I wanted them to, swept the floor, picked up any debris and were in and out. It was 8:30 in the morning, took an hour or so for lunch, and left 5:30 in the afternoon.

Every aspect of this process went smoothly. Carl L was very patient and accommodating as I couldn’t decide among the many choices of carpets. Empire will install my carpet in a couple days, so I am thrilled.

Empire installed our hardwood floors and carpet. Their cost and quality were competitive to others, but I know that Empire stands by their products. We did carpeting in the bedrooms upstairs. The hardwood floors were done in the living room, dining room, and stairs going up. So far, the quality is all good. The installers were very neat, and they cleaned up after themselves.

We had Empire install two different carpet for stairs and the living room floor. Everything went well. The installers were pretty accurate. The salesperson was wonderful. The installers were great. So, I was impressed the whole way around. I'm very pleased.

Empire Today’s ads are all over the place but they don’t have a showroom, and I wanted to look at the product in my hand and see it without the heavy-duty sales pitch. So I looked at other companies. But I at least needed to se what Empire was going to do. I had the salesman come out and he was very nice. I told him what I wanted, found it, and he brought it. So, Empire got the job. When he did the presentation, I already had my mind made up and I cut him off. But it should not be held against the company. The installation went remarkably fast. There were three guys for three rooms, so they had a good system.

I used Empire's services to remove all the existing hardwood and install subflooring and LVP in my new home in 2023. DO NOT make the same mistake that I made. The salespeople will come in and lie straight to your face in your own home, and you will be stuck fighting with EXTREMELY rude and sexist customer service representatives 3 years later. The salesperson told me that the installation would be complete in 1 day. AT the end of the 1 day, the workers left and left my bed, torn apart, exposed sub flooring, and nails lying around my house. I had to fight with customer service and book a hotel room, as well as file a formal complaint against the salesperson who lied to me and then never picked up my calls or answered a text when I was trying to get this sorted out, and had nowhere to sleep.

My sister went to a Home and Garden Show, and got Empire Today's card there. I also used them previously for my mother's house when I was getting ready to sell it. I recently went with them and the salesman as well as the crew were great. I'm very happy with my new flooring. It looks great. My previous floors were ruined by a leak and Empire Today came in and replaced them. I would recommend them to a friend.

I had carpet installed in four rooms upstairs, the hallways and the stairs, and it went well. Empire Today said it would be done in seven hours and although it took longer than that, it was fine. The installers were good. They were super quiet and didn't even talk to each other that much. That was weird but the quality of the work that they did was great. The flooring is fluffy, clean and feels nice. Empire Today exceeded my expectations and I would recommend them. The consultation and the installation were within three days, which was very quick.

I called Empire Today last year, and then it was a little bit pricey because I want wooden floors. But then, my husband's friend worked for them. So, we got it from him. He was able to work with us a little bit more. The wooden floors are finished now and they're really nice. The installers were good. They moved stuff for me and they were nice. They were very polite.

Empire Today was quick, professional, and the job was done. Once the sales rep came along, it was cheap and efficient, as expected. I had LVP tiles and carpet installed in bathrooms. The installer busted his butt out here late night getting it all wrapped up fast for us. He cared about keeping the carpet that was brand-new from the previous owners in good condition and taking care of our new flooring as well. It was construction, so it was loud. But we were doing renovations, so that's fine and it was smooth. Also, it looked good for the price.

I informed the salesman I had dogs and I was concerned about the nails with carpet. I was recommended by the salesman a type of carpet for my living room which was “pet safe”. Their pet safe is for urine not nails! I have complained about the carpet pulling up in several areas and they suggested I pay for them to fix it! This is not acceptable! Please make sure you get the product that is correct for your home. Empire has still not responded to my last email over a month ago. Don’t use them!!

I had done business with Empire Today. I wanted some extra work done, so I just went back to them. I had a great experience. Also, the price was very reasonable. If you need new carpets and wood flooring, because I did both with Empire, go to them.

The installers that I had were brilliant. I am pleased with the work that they did. The installation was quick. However, right by the closet where they had put some silicone, I noticed the silicone is lifting. But I am pleased with it. I just wish I had chosen a lighter laminate. When the rep came, he didn't have a wide variety for me to choose from. The one I chose is a little dark, but I'll get used to it. I would recommend Empire Today to a friend because the price that I got from the sales rep was a little cheaper than Home Depot. But when the guys came in to do my work, the floor wasn't level, so they had to level it off which cost me an extra couple of dollars that I didn't intend on spending. Other than that, the two young men worked wonders.

I used them to install some laminate on my staircase, and I made the horrible mistake of rehiring them to install Engineered LVP in my foyer, kitchen and family room. It was the worst experience. Actually, experience from HELL. The contractor did not do what he was paid to do, however I was charged for it. I reached out to Empire management, and they did not believe when I advised the contractor never removed my old flooring before installing the new floors, although I was charged and paid to have removal of old flooring.

Terrible customer service! Caleb ** sales who is the sales manager provided unprofessional expectations and terrible communication. Avoid this company.

I had carpeting in a basement rec room, a bedroom, a hallway and stairs. Empire Today did a fine job. However, I had pet damage. We inherited my mother's cat so I wanted the best carpet for animals that I could get. From what the rep showed me on those little squares, I picked one out. But once they installed it, I said, "I don't think that was the right color. I don't think it was the right one." But we ended up taking it. I'm not totally happy with it.

I liked the knowledge of Empire Today's sales rep, the quality of the carpet, and the way they built up the company. They sent two guys and the installation went without a hitch. Once the carpet got done, it was beautiful. It changed the look of my living room and the bedrooms. We were satisfied with it. However, a week later we noticed that in one of the bedrooms, once we closed the door, we saw a stain behind it. They installed carpet on the stairs, leading to the second floor. And on several of the stairs, you can see where the carpet has started to come up.

One of my friends told me that she got a carpet installed and I was hesitant. But with the 75% off, I thought I would find out what was going on. When I contacted the person to come here and I was well-satisfied with what they gave me as a price, I said, "Okay, you can do it." My carpet is installed. It was two guys and they were excellent. They took care of everything. They took care of my furniture well. They didn't damage anything and they did a great installation.

We had the LVP, the laminate vinyl planks installed by Empire Today in our kitchen and first level bathroom. The cost was good, so I didn't look at anyone else. They scheduled the installation, they came, and we were good to go. The trimming along the baseboards is not my favorite. Other than that, the quality met my expectation. I love it.

Our vinyl flooring was done by Empire Today. The quality is good. Everybody likes it. Everything went well during the installation. Everything was clean. These people were very on time. They did everything they needed to be done. As far as Empire's customer service, they are very responsive. The price was good, too

Another company's price was too much for us to afford. Empire Today had the 75% off. So, we decided, “Let's see how much they’ll charge us.” The rest is history. We had the luxury vinyl planking installed in our kitchen. I'm happy with it. It's very good quality. It's easy enough to clean. I went online, and I ordered the cleaner specifically for vinyl planking floor. You have to go over it every day. Looks like a dry Swiffer. It picks up little things. But when you go to wash the floor, it's not an issue. We reported to Empire that the installers messed up our dishwasher. It's out of alignment. The dishwasher was attached to the counter, and they broke off the bracket and the piece of wood from underneath the counter splintered. Miguel got in touch with us, I sent pictures, and the rep wants us to send two estimates.

Empire got great customer service and great presentation. I had them install carpet in two bedrooms and a hallway, and it was a good experience. They did a great job. I also used them before in the past. They installed the carpet for us last time, but we got it messed up. Our new carpet is good and comfortable. I like the quality and the softness.

We had the carpet in our bedroom done by Empire Today. I looked at a few companies before using Empire, but I liked Empire's install time so I went with them. The installation went good and took about an hour. The installers were professional. They were very nice and polite. The carpet is tight and is not coming up anywhere. So, they did a good job. Our new bedroom carpet is comfortable on the feet. I got one of the highest grade carpets. I would recommend Empire. The salesman was really good, I got a discount, and they were very professional on the install.

We've used Empire Today previously and this time, we had carpet installed up the stairs through the main upstairs hallway into a master bedroom into the walk-in closet. I went to their website when they first did our whole main floor. When we knew we were doing new carpet, I went to the website to look at the carpet options, so they were prepared when they arrived. The rep who did the presentation was here for just over an hour since I knew what I was looking for. The crew was great when they did the installation. They were polite, friendly, cleaned up very well and did a good job. I would recommend Empire Today.

My experience with Empire Today was flawless. There was an issue and we managed to resolve it. The team was very courteous and the consultant was knowledgeable. My wife is happy with the flooring we picked. The other parties that I contacted were either flaky or very expensive. I misunderstood what the salesperson said about the plywood that goes under the layer of the floor. So when I was told that I had to pay for it, I was a little upset. But he reminded me and he was right. There was an extra to be paid that he could not put in the estimate and he had told me and I had forgotten. So when he refreshed my memory, I said, "Oh, that's true," and we figured it out.

Empire Today did a fantastic job. We got wooden floors installed in my living room and the hallway. I checked out Home Depot's wood and it wasn't good enough for me. It wasn't thick enough. Empire did my wooden floors about 18 years ago. They got a 10-year warranty, and they were worn out, and I needed them done. So, I've been thinking about getting them done for a year but I've been shopping around and I said I was just gonna let somebody do my floors that has a warranty on it. The guys that came to install did an excellent job. They’re very mannerable, and they took their time, and made sure it was nice and neat and done right. Overall, Empire got good products. They got a good salesmen, and they got good people that do a fantastic job.

I got a list of pros in my area and I interviewed three, Empire Today being one of them. I found what they could do and the product they had seemed better than the other two. So I chose them. The presentation was very comfortable and there was no high pressure of any kind. The reps and I talked about what I wanted to do and how big of an area I wanted. They brought samples of tiles for me to select from. We talked about timing and preparation and what my responsibility would be in terms of moving things. They assured me that they would move anything heavy. Then, we talked about financing.

I liked that Empire Today came to my home and showed me samples. If a particular sample wasn't available, they upgraded it and showed us a better fabric at the same price. If there were any issues, they were looking to make it better. So that experience made it for me and I'm usually a harsh critic. The installation was perfect. There was only one guy and not only did he do it by himself, but he did it to perfection. This guy had a 9 x 12 feet folded-up rug on his back, bringing it in by himself. He was about 5'6" in stature and this rug was twice his size. He was a genius. Once everything was done, it looked beautiful. I was sending images to my wife and she was thrilled on the other side. The price was very fair and the customer service person was fantastic.

I had a luxury vinyl tile installed in the kitchen, bathroom, and laundry nook. It's easy to clean and I like the light color that it comes with. The installation was flawless and everyone from Empire Today was very kind. They worked quickly and cleaned up after themselves. There was no mess left behind. Also, the cost and quality of Empire Today's product are superior in every way compared to other companies.

The sales representative at Empire Today was very helpful. Everything is nice with the new flooring except the white strip. I didn't agree with that. It doesn't match the flooring. The white barriers that go around the wall should have been the same coloring as the flooring. Otherwise, the flooring is nice.

This upcoming September will be two years since we had flooring installed. Called a week ago about a plank the was popping up. As of today they called back and stated that the warranty was only good for a year despite the contract saying it's a five year warranty. Quoted almost 300 dollars to reattach the plank with our own material. The flooring system for a normal living room and small bedrooms was 8k. Never again and I will be reporting to the BBB and filing a small claims action immediately. Buyer beware.

I would recommend Empire Today to my friends. It was a fast service. They were effective and did everything within a timely manner. So, I'm very satisfied. Two bedrooms got the carpet and the laminate was the bathroom and an additional bedroom. Everything was amazing. The carpet is thick and durable and the floors look good, clean, and durable as well. I had my living room and dining room done by Empire Today as well.

We had laminate flooring and also carpet installed by Empire. We went with them previously for some other sections in the house. We decided to go with them again because we've been happy last time. We also liked their products that were offered. The waterproof laminate was installed on the kitchen, dining room, laundry room, and the half bath on the first floor. The stairs going from the first floor to the second floor was the carpet. Then on the second floor, we did the hallway at the top of the stairs, two bedrooms, and a full bathroom in the laminate.

We had Empire Today install flooring at the whole top floor. The cost and quality compared to the other brands is night and day. Everybody else wanted thousands more. Empire Today worked with me and we negotiated a bit, so we went with them. The guys were nice. Came in, worked hard and quick. It would have been done in a day, but my wife changed the plans on them in one of the closets done and they ran out of material because they weren't in the initial bid. They worked with us on that, came back in a couple of days, and finished up.

Empire Today installed our carpet. I called them. They were willing to come out and give me an estimate. It had been a while since we've had new rugs done and I needed to find somebody that could do it. As far as the presentation, their rep was very nice. He gave me a good deal. I had three rooms I needed to have done and he made it all carpet that was currently on sale and that worked. Then, I got a military discount on the last one.I'd give Empire a recommendation.

We had laminate flooring installed by Empire in our two bathrooms, in my kitchen, and in my laundry room. I've used Empire before. I didn't consider any others, but I thought I got a good price for what I had done. I can't say enough good things about the work they did. I'm really satisfied with their work.

Empire was great. The gentleman who came for the estimate was very nice and very knowledgeable. The two guys who came to install the rug were very nice, too. They were very professional. They seemed like hard workers. They seemed to know what they were doing, and they were very polite. I bought them lunch. They were very clean. They cleaned everything up and I didn't have any issues.

My experience with Empire Today was good. The floor came out nice. We did laminate flooring in the kitchen, bedroom, and the bathroom. The workers were very efficient. They did everything, and they cleaned up. I had got an estimate from another one, but I chose Empire because they brought more samples for me to see. Also, the other person wasn't a large company, and they didn't even measure. They just gave me an estimate and gave me a price. So, I didn't like what they did. I love the flooring. I would definitely use Empire again. It's so expensive, but I still would use them. I chose premium flooring so the price is high.

I knew Empire Today from the commercials and I just did them. The salesman came to the house and gave me the estimate. He was wonderful and it made me want to go with Empire. I had a rug installed upstairs and partially downstairs. The installers came in and pulled out the other rug. It's very pretty. It has a nice plush feeling. The color is what I like the best. The price was great. It was perfect. I recommended Empire Today to the Realtor because I told her I got a good deal. Everything was perfect. I couldn't be happier.

We did wooden floors in our bedrooms, the hallway, and the stairs. We chose Empire after looking at two companies. Three men came for the installation, and they were here for nine hours. They were very efficient, and they did a very good job. Two of them were non-English speaking, but the third one spoke English well, and they worked and did their job, and I was very impressed with them. They cleaned up beautifully and put the furniture back where it belonged. Our new flooring looks wonderful. They changed the carpeting.

Empire Today is our go-to. Great service, great turnaround, great communication, and awesome installation. We used them almost 10 years ago. We liked their service for the first time. Their prices were reasonable on the first impression. Service was great and we still had a good impression of them. We tried it again and the price and service were also great. We had carpet installed on the whole second floor and stairs. We met the rep and it took two weeks before the installers came and it was two people for the installation of the carpet. It was immaculate. The installers matched the color perfectly, where every room is on a row where nothing is out of order. The carpet color that we got was a two-tone mix. He matched it well so there was no abrupt color change on the floor. It's almost like one straight shot from one room to the hall to the other room to the stairwell. It's all one design.

The sales rep showed me everything and I chose the wooden floor for the hallway. Two people came out to do the installation and it didn't take too long. They did excellent. I don't mind having them again when I'm ready to put something else down. The sales rep and the installers did a great job. I am pleased. I showed the flooring to my friend who came out to visit me to see the place. He said it's really nice. He likes it.

I've had carpet installed on three bedrooms, an office and a den. I used Empire. I took a look at some other local carpet places in the area. In one particular place, they wanted 1,900 for a carpet and pad in a 300-square-foot room. So, I called Empire and they did those six rooms for about 5,100. They installed everything in one day. Two people did the installation. The process took between three and a half and four hours in six rooms. They cleaned up after themselves. They moved the furniture that was there, and they moved the furniture back after they were done. There was no trash left in my house.

I found Empire Today's ad on Facebook. They had a 70% off the product, so I went with them. They have professional workers and the price seems fair. I had luxury vinyl floor done in my front room. Empire Today came by one day later, and we looked at some floors. After that, it was done a few days later. The installation was done by two people and it went fast. It took an hour and a half. They knew what they were doing and they were kind. That was a great experience.

I had wood floors installed in the whole house. We were going to go with Home Depot, but Empire Today gave us a better price. Also, the quality is amazing. The installers did an amazing job. I could not believe they did 90% of the house in one day. They went above and beyond. We love it.

My wife had the Empire Today's installer number from before. They did our carpet first, then they did the vinyl plank. Empire Today was good. I told my sister to use them.

I saw an advertisement for a discount, and an Empire Today representative came out. She was very knowledgeable, very professional and able to explain the product and process. The installation was set up a week later, but I had to delay it because of an appliance issue. But that was a great setup for install. Everything was great. No problems with quality.

If you're looking for a simple, straightforward rug, Empire Today is a good option. And it's worth getting a quote because it's a free quote. We had carpet installed in a den and a hallway. The color was good enough, the quality was decent, and the salesperson was very nice and knowledgeable. We were looking for a carpet that would rip out in two years to redo the house, but we had to fix something up now. It was more important that we found something that worked well enough and we were very happy with the quality when it was installed. We love the feel of it.

I have used Empire Today before, so this is my second time using them. Everything went alright. I'm satisfied with what was installed in my bathroom.

⭐⭐⭐⭐⭐ We had an amazing experience with Empire Today, thanks to Marcus **. He came to our home in Berkeley late in the evening to accommodate our schedule, which we really appreciated. From start to finish, Marcus was incredibly patient, professional, and knowledgeable. He took his time to thoroughly explain all of our options, answered every question we had, and never made us feel rushed or pressured. It was clear that he genuinely cared about helping us make the best decision for our home. Customer service like this is hard to find these days. Marcus ** went above and beyond, and we highly recommend asking for him if you’re considering Empire Today. He truly made the entire process easy and stress-free!

DO NOT USE EMPIRE!! They are completely terrible. First the guy shows up and starts job, then never shows up the next day to finish!!! Finally the manager gets someone to finish the next day. It has been 11 months since they did my floor. I have gaps in the planks and all edges are wearing!. I have called and sent the pics they asked for. They finally call and set up apt to look at it, then they cancel and make another apt and then they cancel again!!! I am contacting BBB, Better Business Bureau and a attorney. They absolutly do not take care of customer and follow through with their word. DO NOT USE!!

I got my Carpet Installation recently and I'm very happy with the results, the Installers were very efficient and quick, very professional, also Thanks to Bernardine. Great customer service. She was very helpful on choosing my carpet Color, I highly recommend Empire Today. Great Quality service and reasonable affordable price.

Our salesman, Nick S. was a disappointment. My son had taken off all the old carpeting upstairs including the staircase. The risers on the stairs were slightly damaged and we brought this up to Nick when he stopped by. We were told it would not be a problem and everything would be taken care of upon installation. Days later we were still uncomfortable with his answer and called him back. The call was returned two days later and we were told to give the installers some money and they would fix the problem when the flooring was put down.

600 sq ft with new subfloor put down. I was put on the spot when finding out needed new subfloor. I paid for 16 sheets of plywood. Total cost $8800 for all of this. Price went up 2700 dollars more to put subfloor down.

We have just had our 3rd installation with Empire Today...the last time was just over 12 years ago when it was so much better. This time was a nightmare because of the sales agent being extremely hard to reach as well as extremely misleading. SHE never returned calls. Never followed through on anything and gave such false info regarding financing that it has caused tremendous stress on my husband who has various health conditions and this is not good for a healthy person never mind someone in his condition.... Also SHE lied saying it would be Empire doing the work but it was in fact a subcontrator.... We are so stressed right now and disappointed. We had our previous home and half of current home done with Empire and it was wonderful. This time is so different and I can only say it must largely be because of HER. Otherwise the company itself has gone down the toilet.

Thank you Empire for resolving the issue that I had. I understand that you have gone above and beyond thank you again, Empire.

I would NOT recommend Empire Carpet. Please read why: In September 2025, I purchased carpet for my family room from salesperson Lucie. Lucie met both me (a 60-year-old male) and my 55-pound dog—she even played with my dog during the visit. I explained to her that I was redoing the family room after my wife passed away in that room. I specifically asked if the carpet I was buying would last 20 years. Lucie assured me it came with a lifetime warranty.

I have used Empire 3 times and never had a claim. I recently had a claim as something fell on floor. I was told they have lifetime warranty. They denied the claim so their warranty is worthless. I will never use them again and will actively encourage others never to use them. Hard to believe a customer who has used them 3 times would be denied. Horrible for their business.

The process has gone on for months and we didn’t get what we ordered. Their installers don’t show up. They do not have the product that you order. And they never call you back to answer your questions. Save yourself the headache and use someone trustworthy.

Our installer was fantastic! Unfortunately I do not remember his name, but he was so thorough and complete. We had ordered a beautiful tile for our 2 bathrooms but requested installation after the holidays. The young man arrived on time, covered his shoes with booties and immediately went to work. The old toilets were taken out, the floor installed, molding went up, and new toilets installed. Everything was removed and hauled away. No muss, no fuss. The young man was just awesome. Definitely recommend Empire!

I feel like the salesman was cocky and acted like we were dumb. It felt too expensive as well. When scheduling was conflicted my wife called and they treated her poorly. And then their installer banged up our room and messed up our dresser by dragging it instead of lifting it up. Empire is a horrible company and would not recommend it to my worst enemy. How dare you Empire...

I recently had laminated flooring installed on January 14, 2026. The sales representative, Zachary ** was amazing. He explained everything in detail regarding the installation process. The contractors came out and installed the flooring. It actually took them 2 days, but they did a great job! The floors look elegant, and nice. The guys were very professional and focused on the job. The installation went well. Excellent job!!

I wish I could recommend this company but our experience was terrible. Sales person, Bobbie, had no clue what the installers actually do and did not explain what the final install would look like. Installers broke a piece of furniture. They tried to fix it with out saying anything and completely destroyed the piece. Bobbie promised to call us back to let us know what they were going to do for us but we haven't heard from her. That was 4 days ago. Bobbie's managers didn't have time to give her a solution, they were too busy in meetings. You have to pay in full before the install is complete so Empire holds all the cards. They don't care about you or the vendors they hire. If you don't sign off on the job, they just don't pay their installers (who are subcontractor with crews that are not supervised unless you complain). Overall a terrible experience.

I am writing to express my dissatisfaction with the recent service I received from Empire regarding the replacement of my kitchen floor. The installation initially appeared fine; however, after mopping the floor for the first time, the surface began to bubble and warp. I contacted Empire’s customer support and was instructed to send photos of the issue, which I did promptly. After submitting the photos, I did not receive any follow‑up communication for several days. When I called again, I was told I would receive a call within a day, which did not occur.

I wish to give an A+ rating for the 3 installers who came to my home today, 1/7/26, to install a commercial grade carpet to a segment of my basement. They worked very hard and did a great job! The carpet was installed at my home, **, in Kinnelon, NJ.

We had carpets d kitchen flooring installed. The carpet is ok but the kitchen plank flooring came with ants living it and they refused to help. We had a pest control co. out and they have applied poison but it is helping for now and may have to be done again due to the ants eating the wood in it. Do not use this co. They talk a good game but do not deliver.

After 1 year flooring is loose, lifting, and cracking. Was told warranty doesn’t apply to faulty installation and I would have to pay for materials out of pocket. Staff was rude and disrespectful on the phone as well. Stay away from this company. They aren’t trustworthy and won’t take care of their customers.

Mark ** came to our home today to give us an estimate for a kitchen floor. He was so pleasant and helpful, explaining the process of replacing the floor as well as showing us numerous samples. I found something I really liked and the price was very reasonable so we placed an order and the floor will be installed right after the holidays. Mark was so helpful, making it easy for us to make our selection.

I used Empire for the first time, for carpet installation in one of my bedrooms. Nanette, the salesperson, was outstanding. She took the time to show multiple samples, grades, and discuss the costs. She was very pleasant and knowledgeable. The installers; Emanuel and Luis were amazing as well. They did such a wonderful job of removing and installing my new carpet. They were extremely neat. Cleaned up everything afterwards. They moved my furniture for me before and after installation, no additional cost. I had just had my room painted and I noted that there was not one nick or scratch on my baseboards. I was so pleased and impressed. They exceeded my expectations! I highly recommend Empire and will be using them again for future carpet and floor installations.

Our sales representative, Mohamed **, assured us that everything would be handled correctly. We signed our contract on 4/15/2025 based on the measurements and pricing he provided. After installation began, we found out that he measured incorrectly, resulting in thousands of dollars in additional costs that were never disclosed or agreed to in the original contract. This alone felt extremely sketchy and dishonest.

I normally don’t leave reviews, but after two bad experiences with Empire Flooring, I feel it’s important to share. I originally hired Empire to install laminate planks. Unfortunately, the material and the installation did not last long at all — the planks began separating and buckling. Even though I was disappointed the first time, I decided to give the company a second chance about ten years later and had them replace the floor with vinyl planks.

We trusted Empire Today because we had purchased flooring from them before, and we were told the new floor we chose was waterproof. Not long after installation, the planks began to buckle in places where no water had ever been. We reached out for help right away and spent the next year following every step the company asked us to take. They sent multiple people to look at the floor, and each time we hoped the issue would finally be addressed.

Install going well, until the installer unraveled the carpet before installing. Pics to show damage. Are you serious, Empire? The carpet had holes in it. Absolute garbage. Installer has to come back, which is incredibly inconvenient since I took the day off to do the installation.

The main reason we are not going with your product is that you didn’t listen to the fact that we were absolutely not making a decision on the day of the appointment. The pressure applied was unnecessary and gross - turning us off of your product. The sales rep calling the manager in front of us and then having me repeat the fact that we were not ready to make a decision - was inappropriate and unprofessional. Once the sales rep heard we weren’t making a decision that day, he became frustrated and would not even look at us. He was nice up until that point. You all really need to change your aggressive tactics. We are going with a more friendly company that isn’t pressuring us. We would never recommend this company.

To avoid a headache, don’t choose Empire. Our carpet is 3 weeks old and we went with the grand reserve. Issue 1: carpet is lifting in a corner means poor installation. Issue 2: this carpet was sold to us being pet friendly as a special feature was “pup pet urine protection”, good for high traffic areas, and dirt resistant. Our dog had 1 urine accident, we watched it happen, it was cleaned with a Bissell carpet cleaner twice in 16 hours and there is still a stain on this “pup pet urine protected carpet. Bottom line- Empire lies about the carpets features.

I would not do business with this company again. Over the years, their quality and customer service have gotten worse. Since 2020, I’ve spent roughly $50,000 with them and had work done on four different houses without any issues—until now. Recently, I had LVP flooring installed, and it appears to have been done incorrectly. The installers did not properly clean or sweep the floor before laying the planks, which caused debris to be trapped underneath. As a result, the flooring is uneven and some planks are chipped from normal foot traffic. You can clearly see that the damage is due to poor installation.

Ridiculous communication!! We needed someone to come out and take a look at our floor that is now discolored. Getting the run around. I have to call. Get a new ticket, emails etc. Customer Service needs to do better.

Extremely disappointed with Empire Carpet and their false promises. I was told by the sales rep that the carpet I chose would not snag and would hold up well — that’s why I went with it. To be extra safe, I even purchased the warranty. Less than a year later, the carpet started snagging and looks terrible. When I filed a warranty claim, it was denied, even though I followed all care instructions and the damage was exactly what I was told wouldn’t happen. I spent over $10,000 on this carpet, expecting quality and honesty. Instead, I’m stuck with a poor-quality product and a company that refuses to stand behind their own sales promises or warranty. Save yourself the stress — get everything in writing and think twice before trusting Empire’s “guarantees.”

I will give them a 0 if I could. Bad experience all around. The crew didn’t show up until almost 11 am when they did. Told the floors will be done in 7 days by the salesperson. Then, 14 days by the person leading the crew. It has been three weeks and still not done. Sent messages were told “will look into it”. After complaining, told will be done on Monday, Friday still not done. After more complaints, told be done Saturday. Today is Saturday, not done and actually nobody working. The crew and management don’t care about the job or the customers. We have been renting an apartment and now a hotel. They have cost us a lot a money and headaches. Don’t use this company in Arizona. They are the worst.

Had LVP floor install in the first floor of my house, they charged 12k with a year warranty. After 18 months the floors started separating, cracking planks, chipping edges in multiple areas. Empire refused to honor their work and tried every way to get out of fixing them. Now after >3 years I will have to spend a few more grand to fix the floors they installed. They do not stand by their products, installation, and demonstrated poor customer services. Do not hire them for a job.

Natalia ** was as pleasant as one would hope to invite into your home for a large purchase. Super friendly, and she knew how to help us decide on products that suited out households needs. It's refreshing to be excited about our purchase, and not remorseful.

Excellent communication with the sales rep and beyond. There was an issue with the product being delayed and rescheduling was easy. The local service employees arrived on time and began work right away. They were respectful of my home and completed the job in one day! They cleaned up after themselves and were polite and professional.

Will **, sales rep for Empire, gave us a very professional sales presentation this morning. His presentation was clear and he answered all of our questions and concerns knowledgeably. Our experience with Will was definitely 5 stars!!

All are franchises and only care about ripping off the elderly by salesman high pressure high price so they get their commissions. Never ever use Empire Today.. Please this company from chicago should be out of business years ago as they don't care about you, they only care about how much money they can steal from you and will hire anyone that can breathe to make salesforce to teach you how to rip the consumers off.

UPDATED ON 10/14/2025: A week after telling Consumer Affairs they'd contact me and fix things. They called and offered me a $2 spot cleaning kit. When reminded that I had been promised $200 in cleaning supplies over a year ago, and a $100 Visa for referring my neighbor to them, they answered by asking "Do you have that in writing?" Obviously, that was not acceptable.

I had Empire Today do carpeting in one part of my house and wood flooring that you could step on if you had dirty shoes instead of a rug. The only thing is the website was hard for me to follow. It just showed me pictures of carpets, but it didn’t describe the quality or anything else about them. But in a lot of places, carpeting is about the same. Empire Today and got better quality and a very thick pad because no matter what carpet you get, a thick pad will make all the difference in the world.

Empire installed tile flooring in five rooms. I had it done on all separate times so I had a different experience each time. The first time around, it was really great and the installer was amazing. But they outsource to third parties and the installers are different each time. It wasn’t really a reflection on Empire.

I had a carpet installed and we’re happy with it. The reps are very helpful and informative. They are patient in giving us the time that we needed and he listened to what we were looking for in terms of different aspects of the carpet. We went back to the car to pull out some more samples and pick the one that best suited our needs.

I was perfectly happy with Empire Today. I had the vinyl in the kitchen installed. Their customer service rep and technician were very nice.

I had luxury vinyl planking installed on my entire bottom floor. It’s nice and looks better in my house than I thought it would. Installation took one day which is way faster than I thought. They saved my whole week. They came in the time frame that they said over the automated system. And they were done by 5:00. I didn’t do a very thorough check though cause I thought it was gonna be two days so I had planned something later that evening. They missed one spot, so I called Empire and they quickly scheduled me and they came back to finish the one piece I had missed. No questions asked, no nastiness, no attitude. They just did it.

Empire sent someone out to do a presentation and it went great. We had hardwood flooring and carpet installed which lasted for two days, one for flooring and one for carpet. They were very fast and efficient.

I purchased carpet from Empire Today and it was perfect. The installers were awesome and their customer service is outstanding.

My experience with Empire Today was all good. I got flooring that looks like wood for a big room. The customer service representative who helped me out was perfect. She was amazing. And the installation team was good, too. I had no problems with anybody.

Empire Today was great. The quality of the carpet and the team who came to install the carpet were fine. They were nice people.

Empire Today’s installers were good, experienced, and customer-focused. They met my expectations so I had a good experience.

Empire Today’s customer representatives and installers were good. I had the second floor of my home and three levels of stairs done.

Empire Today was able to come out very quickly to get everything measured, and were willing to negotiate the price, which is why we ultimately hired them. The flooring installation was swift, and we had a good experience.

Without a doubt, Empire Today is a very professional company. From sales to installation, they did exactly what they said they were gonna do. It was seamless. The salesperson was friendly, smart, and answered all my questions. The installers came on time, went straight to work, and did a perfect job. They cleaned up, and when they left, the room was done. They did a beautiful job and I was pleased. I paid a fair price for the quality of the work they did.

I used Empire Today about four years back and used their services again recently. The only problem is one of the furniture they were moving scratched my floor. It's a 10-inch scratch which they tried to fix, but I can still see it clear as day. I didn't pursue it anymore. Other than that, they did a very good work, and I’m happy with the floors.

Everyone was very nice. Asked my opinion when needed. My only problem was the squeaks upstairs did not improve. The team was very professional and left the house clean. They returned to check spaces that were left under the trim on the sides of the patio doors but explained they could not fix that.

My experience with Empire flooring of Cleveland was great! Husan our salesman was outstanding, very knowledgeable, respectful, professional and honest. He promptly scheduled our installation. The crew who came to our home were prompt.and cleaned as they worked. A job well done!

If I could give them a negative I would. Ryan was my sales rep. I let him know in the beginning I am a night time worker and I work 7 days a week. I travel. My time was limited to be in 1 place. We agreed but when it came time for install the crew lied, said they called an hour earlier when they called 2 minutes before they were to be here. Then they left 1 person to do the install that didn’t speak any English. I called multiple times 'cause the time was running over. I had to be at work. I couldn’t get him to understand. I ended up calling off from work 12 hours I lost. The work done was horrible. Doors taken off and left. Wall damage. Sloppy dirty.

There was a quarter sized hole in the carpet. The carpet is not correctly attached at the transition points going from carpet to tile. We vacuumed the carpet separates from the ground. The installers did not have enough carpet to and had to return to their warehouse for the last section. This caused the job to go until roughly 7pm.

I've used Empire Today four times before. Recently, I purchased ceramic floor tile from them and the installation is still going on. This is the second day. In the contract, they were supposed to put down cement to level on the first day they show up, but they came with a bunch of wood. Then I had to wait for the whole day for the cement to be delivered, and they wanted to charge me another $1,500. The salesman showed up and said they'd take care of it and that they messed up. So, supposedly, they were going to pay for the cement, then they had to pour the cement last night. Here's the second day and I got three floor tiles down.

We had LVP flooring installed and we have had numerous issues. In our office where my husband and I sit the flooring under our chairs has lifted, broken and bent corners that cut my foot. We submitted a claim and they denied it claiming it was installation issues. This is the third issue we have had with this flooring and each time we submitted a claim to the claim center they have been denied. If we want the flooring fixed we are being told we will need to call and request new flooring and new installation and pay for it. The flooring they sold us is garbage. They claim it doesn't scratch, warp, bend or dent and we have had all of those issues. We paid for a warranty program apparently for nothing as they refuse to cover any issues by claiming that the issues are not their problem. This cost us $14,000.00 for flooring and service that we will probably have to have ripped up completely and find a quality product and an actual reputable company.

We had laminate flooring installed and the second representative was very good when we were dealing with the contractor. Overall, I'm satisfied with the service provided by Empire Today.

The first time we used Empire Today, they matched the price that we got from Home Depot and the customer service was good. I had them install four rooms with carpet and one hardwood. The first two times the installers came, it was great. But the last time, they put a hole in my wall and scratched it up on other places. I have a claim open for it.

We got carpeting installed through Empire Today due to the price and convenience, and it's great.

We hired Empire Today due to the cost and the product. We got tile floors that look like wood and they look fabulous.

This was the second time I used Empire Today. I was happy with the service. Empire Today was recommended by a tenant and when the team arrived, they were professional and on time. I have seen the carpet only in pictures because it was on another property. But my tenant is very happy with the outcome. Two properties were scheduled to have installation done on the same day. For the second project, nobody showed up. I guess they got mixed-up with the two properties. When I called to follow up, I didn't get a clear answer on what happened. And when I called to cancel the second project because the tenants moved in and they didn't want the carpet installed, I called and a big deduction was taken out of the project.

I used Empire Today in the past. Recently, I had them install carpets in four rooms and a hallway. I got an estimate and picked the carpets I liked. Installation was straightforward and took eight hours. Everyone from Empire Today was very polite and did the job they were supposed to do. The installers did extra by helping me move things around. I thought they would come two hours later than the time that they came. I would have liked to have been shown some carpet transition options for high pile and low pile carpet. That would look a lot nicer. In the hallway, I have low pile flat carpet, and a higher pile in the bedroom. But it all worked out.

Empire Today's salesman was good. The carpet the we got is of great quality for a very good price.

I've previously used Empire Today. The quality of their work is impressive, and their service is timely. I would recommend them.

A referral led me to purchase the luxury vinyl planking ocean pearl flooring from Empire Today. Their installers were phenomenal and they did it within the set timeframe. They were very efficient and pleasant. I love my new flooring.

We used Empire Today in the past and we had a horrible experience. I didn't want to use them again, but my wife wanted to. So, we did it. But then it became another horrible experience, so I would never suggest them to anyone. I am disgusted with them and I wouldn't even pick up the phone if they called me. I wouldn't even speak to them because they're just terrible people.

This review does not even deserve 1 star! We have previously purchased carpets from empire three times. Unfortunately, 2 out of the 3 times the same salesperson provided us with the same terrible salesperson service. We were guaranteed that this would not happen again! I took off work for the original installation. The day he called and told me the installers picked up the wrong carpet and needed to reschedule. The rescheduling date was not accommodating at all. I had to take off work again. Both days I was not paid for time off.

Updated on 09/22/2025: Good morning. So it takes me writing a public review to finally hear from you. I wish I had known this information on Monday, 9/15/25, when it would have been useful. My first call was at 5 p.m. that day, and I have called your office every day since. I don’t need apologies; I need solutions. I need compensation for my wasted time. I need my sectional couches replaced. I need my flooring finished correctly. Right now, I cannot even put my home back together because no one has provided the basic resolutions I’ve been requesting since Friday morning.

I had someone come in my house put the whole order together. Why didn't she ask if I wanted my door cut. We put a new floor in with a door and now it's not reinstalled because the installer said it wasn't included. For like good but I cannot endorse anyone who misses the details. When I complaint I was told I should have asked. I'm not the expert. Horrible feeling after.

Permanently damaged a tile and cabinet face. Requested a call back and nobody bother to call. Cost to repair tile and cabinet are over $1,000!!! There also a seam right in the main walking path and it makes a squeaking sound when walked on, could potentially go away after its walked on for a bit but still not pleasant.

Living Room and Hallway carpet installed was lighter in color and different in color than expected. Installer did not show me carpet before installation. I was in my office as he closed my door during installation and did not notice the color issue until he opened my door to complete the installation at that doorway. I contacted my Salesperson immediately to express my dissatisfaction. Salesperson did revisit after installation but disagreed with my evaluation. 9/19/25.

My wife and I were very happy and satisfied with the work that was done and and the time in which the total work was finished. The three installers were very professional and helpful. Looking forward to working them again on our next flooring project. We were extremely satisfied and will recommend Empire Today to family and friends. The **

I am completely satisfied with the work that was done installing the hardwood flooring in my family room and the very larger master bedroom. Being that the master bedroom is actually a combination bedroom and setting room. They also did an outstanding job cleaning up and putting everything back in its original place once done. The workers truly knew what they were doing, as they made every effort to complete the work without causing any damage to my home. They did a Great Job working tiredly for two days until all was completed. Thanks, for a job well done.

This is the second time we have used your company in the last 4 years. Everything about your company was great. Sales rep was helpful picking out our carpet. Phone and email reminders of the install. And finally the install crew was great. Moving furniture, removing old carpet and installing the new carpet. I can't believe it was an all day job.

I went with Empire Today partly because their website and advertising claim they cover accidental damage, like scratches or dings on floors. Unfortunately, that turned out to be very misleading. While moving a treadmill, we accidentally dinged the floor. I filed a claim, only to be told it was denied because their fine print excludes anything that happens during the process of moving furniture or heavy items. This is the opposite of what their advertising leads you to believe. If a company says they cover accidental dings, but then hides behind exclusions that cover the most common causes of those accidents, that’s deceptive. Be very careful before trusting their “protection” promises. I would not recommend Empire Today.

We went with Empire Today to install solid hardwood flooring throughout our entire home prior to our move in date. After getting multiple quotes, we chose them because they assured us that they could compete the job quickly and seamlessly. We informed them upfront that the timing was extremely important because we are holding off on movers delivering all of our belongings until the floors are completed. They have since completed only part of the floors (over 2 weeks ago) and have continued to push back the rest of the installation - FOR A MONTH - citing that "they are waiting for materials". Again, my entire family (including children) is living in a house with partial flooring and no belongings, due to this company's inability to keep their promise on a $50,000 project, which they had us pay for upfront.

Extremely Disappointed – Poor Quality and Service from Empire Flooring. I purchased luxury vinyl plank (LVP) flooring from Empire Flooring for my entire first floor, along with their service plan that was supposed to cover issues like peeling, warping, and plank movement. Less than three years later, my floors are already showing serious signs of wear—peeling, warping, and shifting planks that make my home look neglected and embarrassing. When I tried to file a claim under the service plan, I was shocked to be denied—despite the fact that the issues are exactly what the plan is supposed to cover.

This is a mixed review that averages out to a 2. The actual tile installation was a 5. Beautiful Mercer tile for my entire downstairs professionally laid. The issues are with both pre- and post- work. The salesman told me the installers would cover A/C air intakes and all electronic equipment (A/V and computer workstation). As the entire downstairs was being tiled, I retreated to the upstairs for the day. When I came down, I found a thick coating of dust over all of the electronics. The computer had shut down due to the filters being completely clogged. The A/C intake's filter was brown and totally blocked. After the installers had left I found the kick panel for the dishwasher had been pushed under the dishwasher as it could no longer be reinstalled due to the tile being installed too far under the dishwasher.

The Empire Pittsburgh Install Manager, Tony, needs to be replaced with someone who is actually professional, mature and properly trained on how to speak to customers. If Tony is still the install manager or working in operations in another year or two when I need to have carpets replaced in 3 additional rooms, I will not go with Empire again.

Empire the king of empty promises. Buyer go anywhere for your flooring needs but NOT Empire!!!! I had new flooring installed in April. The installers shot a nail through a water pipe in the wall. My wife and I went on a 2 month vacation and returned to a flooded house. On July 31 Empire installers removed the wet flooring, discovered the nail hole from the base boards and advised me they would take care of the damage. The advised me there were no Empire employees that did plumbing or water damage repair so I should use anyone I prefer and send the bill to them for reimbursement.

Used Empire today for my flooring in my house spend over 18k with then a little over a year has passed and there was already an issue with my flooring. I tried to get it fixed through the warranty they sold me but they denied my claim. And want me to pay $700 to fix the issue when I told them it was from foot traffic with me and my dog going in and out of the house which warped my flooring and is no longer connected. They said, "Sorry. You have to pay." And, "Your claim was denied"! So I am writing this review to let everyone know Choice another company to get your flooring done from.

We used Empire to install Laminate Flooring (first floor) & carpeting on the second floor of the townhouse. The quality of the flooring & carpet is not bad; they look pretty good. The only issue I have with them is the fact their installers stole items from our townhouse. I did not notice the items missing until after the installers left. When I contacted Empire, they told me they would investigate. I never heard back from them & when I tried contacting them, they would not return my calls. The value of the items taken is about $75. It just blows my mind that a company would use installers that steal from the customers & the company does nothing about it. I cannot in all honesty, recommend Empire Flooring due to their lack of oversight of their installers. This experience was disappointing, especially with the fact the company just ignored me once I let them know about the theft. Without a doubt, I will never use this company again.

I spent $18,000 on flooring. They removed hardwood floor in the bathroom and the new flooring is shorter so the sink and toilet don't touch the ground. They didn't tell me this before they installed. Just left me with it to fix. I also ordered a specific amount of flooring and Empire took what was left. I felt like I should retain the extra. I now have a small fix I need to make and they won't sell me a box. When I contacted customer support the lady was incredibly rude. They will be nice and try to sell you, but when it's done you are done to them. Terrible experience with Empire.

We purchased and had our carpet installed by Empire Today in 2020. It's been five years since we purchased, and the carpet has come loose and is rolling up in different spots. I called to see if there was any warranty, but of course there is not. I was told it would be $250.00 for a repull or stretch. I've had carpet before, and it has never done this. I am disappointed with the quality of Empire Today's work.

While I appreciate the friendliness of your salesperson, L.R., I must express my deep frustration and disappointment with your company’s handling of my recent carpet order. Despite L.R.’s pleasant demeanor, it was clear that he lacked a working knowledge of the product he was selling. After five years in the industry, I would expect more—not less—expertise. The fact that your team was able to close a sale based on inaccurate or incomplete product information is not only misleading, but entirely unacceptable.

Using Empire was the worst mistake we've made 3 years ago. They promised great quality, the quality of the sample we were shown in our home is not what was put in our home, it started coming up in places after 2 years, we called while it was "under warranty" & were told we'd be charged over $100 for each area they came to check. They said our home would be clean, no dust, it was left a mess, we had to hire a construction cleaner to clean. And the installer went to the bathroom in our home, cleaned himself & put the TP in the trash. We are going to have to replace our floors in the very near future. Don't use them.

Took Empire 3 installers and an inspector before I had the floor installed correctly. Then they tried charging me $300 just to have someone show up for a warranty inspection. The inspector came said it was delaminated and they still denied the claim. They are now ignoring me after demanding a refund. I begun pressing legal charges against them. Run from these idiots.

Two years ago I had my living room dining room and hallway done with LVP flooring. I started to notice imperfections with the flooring that were disturbing for me. Contacted my representative Joe who came and took pictures on 6/24 and told me he would submit them to the office and someone would call me in about a week. Well I got the call a week ago from their office letting me know that they were coming 7/24 to make all those problem areas disappear. Imagine a company that actually follows through. They arrived today right on time. Joe and a helper performed a miracle, out with the old and in with the new flooring and at no charge. He put all the furniture back and there was not even a speck of dust or dirt anywhere.

First the good news: Great job by floor installers and salesman was friendly and professional. 2nd the bad news: initial quote was double another vendor's quote with same material. The next quote amazingly was half of 1st quote and less than the other vendor's quote. I should have thrown him out, for price gouging, however being an ex-salesman I was comfortable with the process. The quality work done by the installer team is worth mentioning again. Just remember, never accept their 1st quote, and always get at least one other quote for comparison. I wouldn't recommend, if you do not enjoy negotiating.

We have bought carpet from Empire numerous times. We have dogs and my husband uses a wheelchair. We decided to replace our family room carpet (Empire carpet that was almost 10 years old). We discussed the master bedroom but were hesitant because the carpet in there though it was worn was very high quality carpet that had lasted 20 years. The salesperson showed us only high traffic highly durable carpet and assured us it would work for the constant wheelchair traffic and our dogs. Immediately after install we noticed loops of carpet were being pulled up. By the third month there were noticeable tracks from my husband pushing his chair to and from the bathroom. I called and told Empire that I wasn’t happy.

I am writing to formally express my deep dissatisfaction with the handling of my recent carpet order and installation. I selected Empire Today based on their reputation for reliability and professionalism, but my experience has been far from acceptable. I scheduled my carpet installation well in advance, with the understanding that the product I ordered would be available and ready for installation on the agreed-upon date. Unfortunately, I was informed—without sufficient notice—that the installation would be delayed due to the carpet not being available. This delay has now pushed my installation to a date that is entirely unacceptable and has caused significant inconvenience.

Ric was our consultant and did a fabulous job of explaining and showing us all of our options. We had new waterproof laminate installed in our family room, the entry hall and an office. The installation process was easy and seamless! Our installation team were the best - true professionals and it was evident they were extremely competent.

Consultant Gary Fusz here today. He answered all my concerns and explained best option for my home. I have worked with him before and find him very informative and helpful in getting the right product for my rooms. He takes the time to explain pricing, possible installation problems, service plans etc. I am very pleased with the service and the people at Empire.

Tomas was so wonderful to work with and really tried to make the deal happen. I have used them before and I'm so glad I called them again. There were so many samples to choose from it was great. Highly recommend.