Empire Today Reviews

Empire Today was great. They came out to the house and their prices were good. They installed basement carpet in my home and I'm very pleased with it. They were also very professional. The salesgirl was very helpful, educated, knew what to show me and helped me pick out the carpet. Then the guys came in, did their job, and cleaned up.

We looked online for various options and Empire’s name stands out, and we figured we’d go with the best. Empire was great from the moment that we engaged with them on the phone all the way to the people that came in to do the work. So we got a great starting point. The sales representative was absolutely wonderful. He went above and beyond to cater to our needs and worked with our schedule. I like the quality of the wood floor we had installed in the living room and dining area. It was all so amazing so I gave them the best rating I could. I would definitely recommend them.

Empire Today installed a laminate floor in our family room. I did it with them before in the past. They were good quality service so I went with them again. The new flooring met my expectation. Overall, it's all good.

Really unhappy with what occurred. An hour and half after my estimated time, Empire Today couldn't even reach the local vendor nor locate the installer. I live an hour away from the place the work was scheduled for and at 4:30pm on a Friday all they could say was that they will keep calling. I was left to stand outside an empty apartment for hours before I said that I have to reschedule because I needed to drive an hour home. And they still didn't even know where the guy was. Personally I think I should be discounted for the wasted time and gas.

I had carpets installed by Empire in the living room and bedroom. This is a rental property, so we're out-of-state and couldn't afford to stay for two weeks waiting for the carpet to be installed. I compared other brands with similar carpet quality, and chose Empire since the guy came out the night before and the next day they installed it. The carpet is fine and has met my expectations.

Empire Today was super. I considered other brands but they couldn't beat Empire's price and quality. Their sales gal's attitude made a huge difference and I liked how she handled everything. The guys who installed the carpet upstairs and downstairs in my home were wonderful. They had a good sense of humor and if I asked them to do something extra, they didn't squabble about it. It was a great experience. I've had other people have Empire and they were happy, too. So, I would highly recommend the company to anybody.

I had Empire Today install carpet down my stairs. When I called the 800 number for an estimate, their guys answered the phone right away. Everything was done professionally and very nice. It was a good price and service was prompt and courteous.

Empire Today did a great job on installing my carpeting. They were done in an hour and a half and I was amazed and couldn't believe it. They moved the furniture back and set it all up so, I was very happy. They didn't bill me for the full amount until the second cycle but that's okay because they caught up with their error.

Me and my wife was quoted a price, signed the contract and paid a deposit. Installers showed up and says we need to rip sub floor out so we need an extra 1800 dollars. After calling a manager they dropped it to 1100. That's not the point though. I felt like I was dooped into paying more. They had me give cash to the installers. I did not even get a receipt.

I had a laminate flooring from Empire Today, which was installed in the den. I like the color. It's chocolate. I wanted gray but I didn't see a gray pattern that time. But I like what I have and it's working out fine for me. I'm satisfied. And Empire Today were very nice.

I had Empire Today install the stone floors in the kitchen of my home. Empire Today presented their high-quality product well, and the cost was competitive. I like the style and the color of my flooring. It’s porcelain, and it’s very pretty. The installers were very professional as well. They did a really good job and they overcame any problems they encountered. Empire has a really good product, so we’re very happy.

When getting my mom's house fully carpeted the salesman said that a contractor and crew would arrive and move all furniture around to lay carpet. Only two Hispanic men showed and was upset because of the amount of furniture and set all my mom's furniture outside in the driveway. After taking most of the day laying the carpet both men left saying they had another job to do. This left me and my 86 year old mother moving the furniture these guys left outside in the driveway. I requested a contact from Empire and to this date 4/27/2016 has yet contacted me. If I knew that the customer service was bad I wouldn't have used Empire Carpet. This was such a upsetting situation to be left in.

We used to have a laminate installed in another room and I wasn’t too happy with it. So when an Empire Today salesman came, I liked the product and its price so we went ahead with them. We purchased laminate flooring and had them installed in our living room, dining room and hall area. The price was a little higher but I like the design and the color. Hopefully, it’s going to be durable. Their salesman and the men that put the flooring down were very nice. I was very pleased. It was a great experience.

Well... Before I chose to use Empire... I read the reviews on other sites and I have to say that they weren't very good. Yet I went with them anyway. My Empire representative's name was John. I'm glad that they didn't send me a newbie. He was very knowledgeable in their products and he was very personable. I am a no nonsense type of person and so is he. I haggled with him a little bit. He reluctantly gave me what I wanted, at the price I wanted and was there through the entire project til the end. I was very pleased with the floors and also the carpet. The installers did an excellent job through and through. Very detailed and clean.

I purchased a rug from Empire Today and had it installed in a bedroom. It was a good quality rug for the price. The people working there were very nice, they left the place clean and did everything accurately. They did a wonderful job. They came, gave me the estimate and two days later, they installed the rug. Compared to Lowe's, who took measurements and told me they'll get with me, which is a long ordeal type of thing, Empire has the best prices, better quality and best time. I liked everything and have in fact recommended them.

An Empire Today sales person was at a friend’s house and after learning about their history, I decided to go with them. We purchased hardwood flooring from them and had them installed in our dining area, office, foyer, and main hallways. I like its color and though their quality may be equal compared to other brands, their cost was better. Everything was great and the install crew was fabulous. Empire stands by their product and their word.

So far, my experience with Empire has been great. My salesman was a great guy, so I decided to go with them. I'm remodeling apartment complexes, and I had their carpets and flooring, which are really nice. They did two three-bedrooms, a one-bedroom, and I got them lined up to do four more one-bedrooms. The installation guys were terrific too.

We recently purchased carpet floors from Empire Today for our three bedrooms. I like the quality of the carpet and the way it feels. It looks good and it’s not coming up. Their team did an excellent job. It was an excellent experience.

My wife purchased manufactured wood flooring from Empire in 10/15. This floor was installed incorrectly the first time. After repeated calls to customer service, calls not returned and workers never showing up half my floor was torn up and was supposedly fixed the second time by their Hispanic area supervisor who called me a ** in Spanish. The floor was still horrible to walk on and after repeated calls more runaround where no one is accountable at Empire, the floor was pulled up a third time by another supervisor.

I had a carpet installed in my home and I love it. The style and color were just what I was looking for and it has absolutely exceeded my expectations. I looked at so many different things, but Empire's price was competitive and they had the product that I liked the most. I also liked everything about the salesman who serviced me. He wasn’t pushy and was a pleasure to work with. Plus, their installers were great. Everything about the experience was absolutely pain-free. If I had the need, I would definitely call Empire again.

I took off three days from work to have laminate and carpet installed in my house. The first day no one showed up. The second day a crew showed up to install the laminate, but they did not have enough material to finish the job. The third day I had to call to find out where the carpet crew was. I was told it was rescheduled for the next day because the laminate was not done. I told the manager I could not miss another day of work. He did get a guy out that afternoon to finish the laminate and set up an appointment to put the carpet in on Saturday.

Empire did a really good job the first time I had installation. I also considered quality, raw deal and the price as some of the factors why I went with them again. Their salesman was very helpful when he came out and said what I needed rather than what I wanted. He was also knowledgeable about what product is the best which is a good selling point, too. Also, their installer and his helper did a very good job with the vinyl flooring in my living room and my hall. They put it down and it's staying - it's not getting bubbles. I like the wood-type flooring and its durability. So far, it seems very good quality. Empire Today was excellent and everything seemed to be very nice. As soon as they have the best deal, I want to get them back out to do the other room.

We went to a few carpeting brands and they were a little pricey and we decided to check with Empire carpeting because the original carpeting that we had first time was actually from them and we liked everything that they had done for us. We decided instead of going to somebody else we're just going to come back to Empire. We had new carpeting put in our living room hallway and stairway going up to the master bedroom. We like everything about the carpet - the padding and the quality.

I purchased some tiles and blinds from Empire Today. The tiles were installed in the guest bedroom and the blinds all through the house. I’m not 100% happy with some of my blinds because I was considering these to be custom blinds and thought they would cover the whole bottom of the top window but they don’t. They called me to tell me when the installer was coming out. The guy who came out was really good but he was supposed to be there on a Saturday and never showed up. I called him but he said they never told him anything about the job. I wasn’t happy about that because I lost a day’s work because I’m hourly. I had no problem with the flooring, just the blinds because I paid good money for it. I could’ve gone to Home Depot or Lowe’s and bought them to do what they did. On the other hand, I like the color of the tiles and they have good people that work for them. But whoever is running the show or scheduling was the problem.

Installers arrived on time. They removed my old carpet and padding. After that (which was about an 1 1/2 hrs on the job), one of them left for lunch. He was gone about 2 hrs. Then, they took about another hour for lunch. My daughter was ill so I let them know that I had to take her to the doctor. Once I returned, one of the installers was gone. He never notified me that he had to leave for anything. I tried communicating with the other gentleman but he barely spoke English. After about 3 plus hours, the other installer returned. He blamed the installation dept for not giving him enough materials to patch the floor.

I've used Empire Today before and so I purchased again from them for our living room carpet. The experience was great. The cost and quality were good. I like the color of the carpet..

When I filled out the online response card to have someone call me to set up an appointment for an estimate. I really wanted just that, an estimate. And the from the time I filled out the request until I got the call back was 3 hours and I thought that was amazing. Brian ** was the sales representative and I never told him I wanted an estimate only. He showed me carpet samples and kitchen floor samples, while he measured. He explained the types of carpet and flooring and answered all my questions. He gave me the estimates at which point I informed him I would need to see about getting a loan. He then explained the financing terms Empire requires and before I knew it I was approved and carpet was in my house a week later. It was simple, no regular sales pitch, just an easy experience. I love my carpet. The installers were great! Efficient, professional and I can't wait to pay off my carpet and have them install a kitchen floor!

We purchased vinyl from Empire Today, which was installed in the kitchen and laundry room. It looks like wood and it’s gorgeous. I like the style and the color. I had thought about laminate but they don’t recommend it for a mobile home. The guy from Empire explained everything to me and did a great job for being all by himself.

I had Empire Today install kitchen floor at home due to the fact that I could get a year same-as-cash installment. My kitchen's small and I thought their price was a little high, but obviously, the flooring is good and I can damp-mop it. I have recommended Empire Today and they are doing a kitchen floor right next door to me at my daughter’s.

I had used Empire before and was happy with them. Recently, they installed carpet in the bedrooms and it was great. However, the design was too patchy and I was very upset. They took care of it and I was very pleased with everything.

Very pleased with my service. I would definitely use Empire again. We did two rooms and will probably do three rooms that next time. They were very professional. They came on time and cleaned up afterwards. Overall, I am satisfied with the job they did.

I had Empire Today install the carpet. I initially called a couple other ones but Empire gave me the best quote for one bedroom. They were really attentive and the installation was great. It was better than what they installed before in the other apartment. Everything was nice and top-end. I'd recommend to a friend.

We had Empire Today install carpet in two bedrooms and vinyl flooring in the laundry room, kitchen, dining room, living room and bathroom of our rental property. We redid all the floors because they were trashed. I had heard some bad things about Empire but so far I have been so happy with what they did. The salesman was really nice. I had in my mind what I wanted to do but when he gave it a price, I was like, “Hey, this is terrific.” He wasn’t pushy but very helpful. Then when he told me I could finance it, that was the icing on the cake. I appreciated that it could be financed for a year because I’d put out so much money on that duplex. It works out for the best because I just had to pay 10 percent down.

Empire did hardwood on an area where one walks all through our house and we were real pleased with that. So after listening to people and my husband, we had Empire Today again to install hardwood on the whole floor at the office. It's a little room downstairs at our home. It had rugs in it and they took the rugs out. My husband loves hardwood flooring and we're happy with the color. I was very pleased, happy, and the job looks real nice. The workers were top-notch, very professional, and did an excellent job. They came at the time they were supposed to come. They were very helpful with putting the furniture back and that’s what I was very impressed about. Everything they did was good. I’m so glad for those installers and everything went well.

Empire is a reputable company, trustworthy and have quality products from what I hear. I purchased one solid, continuous carpet and I like it all. It was installed in stairs, the hallway and three bedrooms. I ordered the plush and it's very good. Empire Today gave me a very pleasant experience.

My carpet hadn't been replaced in 15 years. A lady came and we had a conversation, and I felt confident in doing business with Empire when we finished. They did a beautiful job and put it down well. We had it installed in the dining room and living room combined, the hallway and inside closet in the living room. Their carpet is great. It matches everything that I brought together that I already had. At times I just feel the carpet and look at it. I really enjoy the carpet.

Empire's sales guy said that I could spill bleach on the carpet that I got and it will come up. He was excellent and polite, and everyone in their team was wonderful.

My new carpet is nice. My wife loves, that's what matters to me!

My son made an appointment with Empire Today. We had carpets installed in one bedroom a couple of weeks ago and it works pretty well. I got a puppy and it will not show spots.

I recently purchased carpet from Empire Today for our bedrooms and had it installed. I like it and its color, and the guys were really nice. I'm very satisfied.

Installers showed up 4/18 with less carpet than needed to complete the job including 3 rooms which seems to be cut off on the contract, it's only partly showing. No installation done in master bedroom that was on the contract. Old pad was not removed in one of the bedrooms, new carpet installed over it. Tack was glued to existing laminate FLOATING flooring in the other room. (This will damage the carpet and laminate, and more specifically it will leave my home open to mold and bacteria as the laminate cannot breathe under the pad they actually did put in if moisture becomes trapped under the floating floor.)

Our experience with Empire was wonderful and we would highly recommend them. From our salesman (I don't have his name) from the men who laid the carpet (extremely nice, respectful, and damn good workers). Very pleased.

Empire installed our carpet on March 23, 2016. About a week later, we contacted Rex ** to inform them the installers had damaged the tile on our bathroom floor and tub with our entertainment system. Rex ** pretty much called my husband a liar and said the only way they could've damaged the tile is by dropping something on it. They sent installation manager out to take pictures and my husband pointed out that you could see the seams in the middle of the room. He took pictures of the bathroom and left. A week later after several days of calling, we finally got in touch with Rex ** who informed us that the tiles were damaged because of structural issues, but they could replace them for a discounted rate.

Our experience with Empire Today wasn’t all that great. The carpet they gave me was a standard one and it’s really thin. Their dude didn’t bring it down and tell us what they charge. Also, the salesman didn’t give us and tell us everything the way he was supposed to. He should have been more upfront about the product that he was selling. Instead, he told us one thing and then everything got twisted around to something else. I know the carpet we picked has a 15-year warranty on it. If any stain gets in and we can’t get it out or they can’t get out, they'd replace the carpet. But I haven’t called and confirmed it yet. I don’t know if the guy was telling the truth.

I checked with a couple of other people and Empire Today was the best, so I had them install hardwood flooring in our two bedrooms and hallway. I like the floor and its color. The installers were very professional and I'm very pleased.

Empire Today will have to reinstall my floors. The floors look good but they didn’t get installed correctly. Some of the boards were starting to come up and the floors haven’t even been down for three weeks, and they were making a lot of noise. There were creaks on the floor when I walked on them and some of the boards look like they were going to come up. So I called because it’s still under warranty. They had someone come out and they confirmed that it wasn’t correct. The floor wasn’t even level. He took out a level and it was so off that he couldn’t even lay it down flat, so they didn’t do a very good job installing the floors at all. So now I’m going back through the process of having to reschedule it and it’s not been very easy. I asked them if they could put some sort of hurry up on this because when they came out and inspect it, they pulled the trim up from the wall and the floor. And I’ve got a one-year-old son walking around on the floor.

I had a very good experience working with Empire. They were able to work with my busy schedule. The salesperson was not pushy at all and very respectful and installation was quick and easy. Would highly recommend if you are looking for a quick and easy carpet buying experience.

I had two rooms to carpet and Empire was running a sale so I chose them. I'm not much of a shopper so I didn’t shop around a lot. I had both rooms and my hallway done (not wall to wall) with the same type of carpet. The installers were good. However I had one room done and then I had to paint the other one before I will start - so it will start a week later. They said I got to pay again. And my rug in the hallway took about three weeks to come in. But overall, it was good.

I had an excellent experience with Empire. The salesperson was professional and helpful, and the installers were outstanding -- they went the extra mile to help as I am 67 years old and cannot move heavy objects. I would recommend Empire to my friends, and if I ever need carpet I would use Empire for sure.

I had Empire Today install carpet in our living room and dining room. We went with them due to the speed with which I could get it done. The flooring looks good, and I have had a great experience.

The installation of my carpet and bathroom tile went great. Job was started and finished when promised and I am very happy with the great looks. I really like all my flooring.

Right now, I’m a hundred percent satisfied with the way everything was handled, from the sales rep who came out and estimated what we needed to the selection that she put out. I have nothing but the highest praise for her and the two kids who installed it. I would not mind having those three people work for me. I would recommend Empire to a friend.

We went to Home Depot, but they were not as convenient as Empire Today because they were not taking care of removing the whole carpet and taking out the furniture out of the room. At our age, where my husband is 85, we needed more help than just having it done. They would charge us for everything that they were supposed to do. So we didn’t go with them, but we did pay for the estimation. They came and we never got the rest of the result of the price. My daughter called me and she said, “Ma, go with Empire because I’ve had them and they were very reliable and they were much better with the convenience for the furniture and removing the carpet.” She gave me their 1-800 number. I called Empire and then they came directly to my door. The lady had all the conveniences such as finding the contract and the color. She made us choose all that we needed. We did the business with them.

Let me starts from saying my husband and I were first time homebuyers and one of the main reason we chose Empire was because we felt this was a well established company that would guide us better in the process of choosing our new floor. The sales part was seamless (of course) and the installation only took one day for the laminate floor we chose. After installation, we noticed the floor made a lot of noise when we walked on it and we gave it the benefit of the doubt for a couple of weeks thinking that this was normal because it was a new floor. After researching and asking around, we noticed this was an issue that needed to be addressed, so we called Empire and after explaining the situation they suggested for an inspector to check out the floor. They told us an inspector could only do site visit on Thursdays during business hours, for which my husband had to make arrangements at work.

Did a great job... Came on time finished quickly and cleaned up.

Empire did my daughter's house, so I went to them to purchase wooden floors for our home's living room and two bedrooms. The flooring met all my expectations.

July 9, 2015 had new carpet installed in new home. Moved in the following weekend and noticed that there was a bad area in the carpet. It looked as if the installer cut the carpet with the utility knife and they came out and repaired the area and it also looks as if I have 3 seams but only have one, and the entire time I was speaking to a rep. at Empire and I was told that I could have the carpet replaced for a nominal fee. It was not my fault the carpet was coming out. The carpet is literally coming out every time I vacuum and I have sent pictures of the problem and nothing. Would not recommend Empire Today!!

I had on two carpets in two bedrooms installed by Empire Today. I used them last year so I used them again. I like the carpet's color and the stain resist feature. I’d use Empire again and recommend them too.

The carpet layers did a very good job and the carpet looks great.

I accept that a 2 hour window is needed when an appointment is made. What I don't accept is that they don't meet this and do not call to let you know. 3 to 5 was my scheduled time. I took those 2 hours off of work to be at home. At approx. 4:40pm I decided to call Empire to verify that someone was on the way. They said that they were over an hour away. "How can that be? My apt was 3-5". I was very upset and told whomever I was talking to, to cancel my apt.

Empire Today was running a 50 percent discount and I like it, so I had them install tiles and rug. The guys that came to install did a great job and then they left. I was very happy and very satisfied. My new flooring is wonderful, and my experience was great.

From original appointment to installation everything went smoothly with Empire Today. We had an excellent experience and when we carpet the rest of our house in the next few months, we want the same team. From sales to installation.

I had carpeting recently installed by Empire Today. They were referred to us by our real estate agent and I chose them for their pricing. The installation went very well. Everything is working good and we would do it again.

Overall, I had a great experience with Empire. The crews were nice and very professional and the workmanship is also great. I'm very happy with the services I received from Empire and I will definitely go back for another project. Highly recommended!!!

Price is more expensive than others, but having the consultant come to house on time, work done on my schedule, cleanliness of workers, etc pays for the more expensive product. Thanks.

You were supposed to have sent me a $500.00 check over 2 weeks ago. I still don't have it.

I was extremely happy with our sales representative. He went above and beyond with making sure we were satisfied. The installers did an excellent job. My only problem with the entire process was the fact that the tile installers spoke very little, if any English. This made communicating very difficult and frustrating.

The installers were very polite and worked hard all day. The floor looks great.

We are selling our house and the carpet is about 25 yrs old. We did a great job and they installed the carpet in the whole house in one day. Great job on the installers. When I order the work done, the sales person was knowledgeable and was very professional.

Setting up the appointment was easy! Lots of different flooring options were sent. Installation was quick and easy. We had a minor hiccup before the work started but I called Empire directly and they handled it right away and didn't charge me anything extra that I needed the day of the installation.

Great experience start to finish!

Super positive experience from sales rep to installers. Extremely pleased with carpet and hardwoods.

Finished flooring looks very good in portions of home where it was installed. Crew was professional and competent. They cleaned up very well after themselves.

Timely, polite, efficient workers. Would recommend. Much appreciations!

My carpet looks amazing in my house and it feels like I have a brand new house upstairs. My only little complaint I have is the installers did mess up some of my paint on the walls and left marks on my walls. Also, some of my baseboards were dented too. Other than that I will refer a friend to Empire. My saleslady was excellent, kind, and took time with me to select the right carpet for me. I will call her again when I'm ready to do my bathrooms, kitchen, and front doorway.

Sales person was thorough, courteous and knowledgeable. Both Sales people and installation people were on time as agreed. The installers were quick and knowledgeable. They had to move furniture for a 3500 sq ft house. They were very careful and they move everything back to where it came from. They worked tirelessly until the job was done to our satisfaction. If I ever need carpet again, I will call Empire Today. I recommend them to all our friends.

What a FANTASTIC experience! The salesperson was PHENOMENAL! I think he's the reason I chose Empire to begin with. I had a salesperson from a competitor a couple of days before and he was rude and demanding. The installers were great! They did a great job installing, and were very careful with the furniture that they had to move from one room to another. They were quick and thorough. One of them even brought in a package that was delivered by the post office. That sure wasn't a part of his job, but I thought it was very considerate of him to do it. I couldn't possibly be more happy than I am with my Empire experience. I guarantee that I will (and have) definitely recommend anyone I know to use Empire Today.

I simply want to say that I am happy with the salesman, the on-time service, installation, and quality of the carpet. Thank you.

Great Floor. Recommend Empire. Professional salesman. Expert in his craft. Professional installers. Satisfied customer!!!

I am very happy with the Empire Today product. We ordered laminate and the service representative, James, understood our needs. When we scheduled for installation, the installer, Douglas, was very thorough in explaining everything to us. It took 2 days to complete our 525 square feet laminate flooring. Everyone was very professional. Thank you Empire!

Was given a fair price, next day that worked for me install, did a wonderful job. The only thing that they left behind was this fantastic floor.

I spoke with Empire Today this morning and the refund has been processed. I am satisfied with the resolution on this issue.

I'm a regular customer at Empire Today and when I need carpets, I call them. I like it when they bring all different carpets - like the one-day service. I also like that they get it done fast and I don’t have to wait for a couple of days, like most companies. I had a carpet made for the bedroom by them and the quality of the carpet is good, cushiony and soft. I have pets, so I bought the one where if they have an accident, it just stays up. Their workers were also friendly, kind and hardworking.

I have had a laminate floor installed by Empire Today about a year-and-a-half ago. The installers and customer was initially great. Over time, I started to notice glue marks on the floor and glue marks on the trim that they installed after time wants dust collected on it. I paid for a long-term warranty on the floor and started noticing that the boards were curving up and bowing in certain areas. I thought that Empire strives on having good quality products but I was wrong.

Had new carpet installed Nov 2015. No problems with installation. After 3 months we noticed matting. Called Empire. Reported issue. Was very unhappy with customer service and all the questions. What kind of vacuum, how often do we vacuum? How many people live in the house, how many pets, do you wear shoes in the house, etc. I understand the question to a certain degree. But honestly I was calling about carpet that was maybe 4 months old. I felt as if they were questioning my use & care of the carpet to find fault rather trying to help a customer.

I had Empire Today put in hardwood floors in our living and dining rooms and I am pleased with their service because we had gotten the communications off for a second but it was straightened out right away. Everybody was very professional and they treated me with a lot of respect. If I had any more floors done in my home, I will definitely use them.

We had laminate flooring installed from Empire Today. A friend of mine recommended that I call them, so I did. We ordered before Christmas. Things happened and I had to keep putting the salesman off and he was very understanding about it. The company didn’t cancel me or anything and the installers were topnotch. I liked the color, it’s got the wide planks and their price was very reasonable. I didn’t want wood because I have to be way too careful with that. We have friends that have dogs and I like to move furniture around. I didn’t want to have to walk on eggshells or have anybody be afraid to walk in the room. It’s a very sustainable product and so far, so good. The experience has been very comforting.

I had recently a laminate installed on the bedroom and hallway by Empire and they did a good job. However, I had a bad experience with my first flooring with Empire four years ago. I had carpet put in the living room, hall and part of the family room. I had laminate put in the kitchen and the other half of the family room. Up against my sink is a gap that is one inch wide. There are two boards that the gap is one inch. They keep scooting back, so that I have little spaces between the boards out in the middle of the floor. It's my fault, I didn't complain about it before.

I called the bid with 50% sale and the salesman from Empire Today sold me the items I needed. Then they came out and put the floor in where I wanted them to. I have no complaints.

Empire Today installed a carpet for me, and it has met my expectations. I really like the way the carpet's texture looks when it's on the floor. The woman that came out to price and sell us everything was very professional and worked with us to find what was best for our family.

Nine months ago I had Empire Today install a carpet in my living room, and at the same time, had linoleum put in my laundry room and extra bathroom. Just recently, I also had my master bathroom put down the same linoleum. The quality of the flooring they installed is very good.

I just wanted to say that Empire Floors did a great job today installing my carpet today. The installers were very professional and courteous. Very pleased once again. I recommend anyone who is needing flooring or carpet to contact Empire Floors for an excellent deal and services.

My boyfriend ordered Carpet and Vinyl for all his bathrooms and entire upstairs last week. They said they would be here Saturday (today) to install the carpet which is fine. But he called to confirm the appointments on Thursday because he was doing his own tear out of the carpet and Vinyl. They confirmed that he was scheduled for today. Then Yesterday after he had already ripped up the flooring in all the bathrooms and upstairs rooms and taken up every single toilet in the house they call to say they can't find a Vinyl installer for that day and maybe they can make it out Monday. He asks what he is supposed to do without a toilet for the entire weekend and they didn't seem to even care.

I needed to have vinyl flooring installed and a lot have tried to have my whole place done, but it was too much money per square foot. So I picked Empire Today and they did a good job. However, the detail, like the finish and the corners where the door meets the threshold, could have been done a little bit better.

My husband and I hired Empire Today for carpeting and vinyl flooring. We were given a decent deal and our sales person told us part of the deal was only good for a certain amount of time. We wanted our flooring done ASAP and booked an appointment time that day. The week before the install we spoke to two different people to confirm the date and got a confirmation email. We hired a babysitter for the first install day as we have two children under the age of 5 and wanted the installers to be hassle free. We spent several hours prepping our home. Today rolls around with no call for an arrival time. My husband calls and is told they have no record of us being scheduled for today. They tell my husband they can service our home in two weeks.

We had carpeting installed by Empire Today. It was just a good experience.

When the Empire Today salesman came over, I asked him a bunch of questions to make sure that there was no formaldehyde or anything like that on the flooring. He said no and explained that it's because everything is made in the United States. So we decided to get them to install the laminate floors throughout the house. And the other thing was that they did everything in one day. So it's a big difference when you have a lot of people in your family. The installation crew that was here were very professional, great and quick. They moved all the furniture and were very careful. We had it done about a month ago. A month prior, we had the living and dining room and the kitchen. Then, the month later we had the bedrooms done. And luckily, we got the same crew. The flooring is beautiful. The main thing is my wife loves it, so as long as she's happy I'm happy.

We had carpeting and other linoleum floors put in by Empire Today in the past. We were pretty happy with them so we had them install our carpeting recently. I wasn't quite sure how the carpeting was going to look just by looking at the piece of it, but I was really surprised that it looks really nice after the installation. I also found out by accident that it's very repellent to stains. I accidentally got some paint on it when I was redoing this one door. It wasn't big but it had been left for a little bit, and when I was cleaning the house and moved the door, I saw it. I was scared to death for my brand new carpet but it came up really easily right away.

We had Empire Today install our carpeting. The cost and quality of their products are substantially better than other brands which we considered, and both are equally on par. I wouldn't buy any inferior product no matter how cheap it was. Our flooring is what we wanted - good quality and a carpet with good padding. We were very satisfied.

I used to work with a different carpet guy but Empire Today beat their price so I went with Empire Today. I was very satisfied with the quality. The service was quick, easy and hassle-free. Just professional.

Empire Today had better cost and quality compared to the other brands. I had them install a room to room carpet and I like the quality and the color of it. The gentleman who worked with me gave me a great deal, too.

Recently we had both Tiling and Carpet installations. The tiling went well, with the exception of the installers were not careful when hitting the walls, baseboards and tracking dirt into the house without care, but the actual tile came out very nice. Now for the carpet. We thought we were purchasing quality with a good padding, but when you walk on this carpet there is no comfort like a good quality would have, instead it is very stiff. This carpet would not even cover my baseboards and now I have a gap between my baseboards and carpet which looks, well, looks horrible. Now I am not sure what to do without adding cost. I contacted the sales person and of course he said, "Call the customer service line and complain," Wow!!! So that is what I will do and see what happens or the quality of customer service they will support.

Problem resolved. Thank you! I will continue to use Empire Floors and recommend them to others in the construction field.

Empire Today put tile down in the master bedroom, which is great. Prior to them putting it down, there was mold when they raised the laminate that was already there. So we bleached it and it was gone. But they did the tile after they did the carpet, and now I'm wondering if the people that put the carpet in put it down with the floor being moldy the way it was in the entrance. It has an odor which is easy to believe that they did do that, and when I called the guy after he put it in, when we realized that the entrance has the mold, he said that there was damp. So I asked him, "Why the hell would you put in the carpet if it was damp?" But overall, I'm extremely satisfied with everything except for the master bedroom closet carpet. The tile is great so I'm very happy.

Four of our bedrooms and a living area have carpet installed by Empire Today. I chose to go with them because I could get the work done the next day. Also, I went to a couple of other places, but Empire's cost and quality are better than other brands.

Empire Today did a beautiful job with my carpeting. I had called them up and they were able to do what I wanted them to do and so I hired them. The men who came in and put my carpet down were very nice and pleasant. I like the carpet's color and I'm very happy with it.

The reason we went with Empire Today is because of the quick turnaround and the price was competitive. The salesman and the installers were great. I like the color of the fake wood flooring and carpet. They were installed in the kitchen and living room. We haven't had any problems at all in this deal.

I had laminate and carpeting replaced through my entire home in 2011. The original process was stellar and my salesman Kirk was fantastic. The install process was fast and extremely convenient. However, beginning in August of 2015, I was noticing gaps in between the boards of my laminate wood as well as parts where the corners of the boards were chipping and peeling/bowing upwards. Even our socks catch on these. We opened a claim 8/27/2015 and there have been installation managers and an independent 3rd party inspector to come out to my home in December. I was told we would hear back within 2 weeks. It is now April 13, 2016 and I have had to place 5-6 calls to Empire in the last day to hear that the issues are "site related."

I'm very disappointed with this company. After calling them to make an appointment for a flooring estimate, they assured me that they would visit our home today between 11 AM & 1 PM. We waited and received a call at 12:45 PM. When I picked up the phone, no one was on the line. I called back their 800 number and spoke with a representative about our scheduled appointment. The representative stated that we had called their company to reschedule the visit. I explained to the rep that we had not been in contact with the company since our initial call. In fact, we were told anyone involved in the decision for the choice of tiles should be present for the appointment so my wife had to take the day off from work to keep the appointment.

I had a rug installed at home, and the color and everything seems to be very good so far. The quality was fair and the price was what made me choose Empire. The salesman as well as the guys who came were also good.

I was very pleased with the carpet Empire installed in my living room and dining area. They installed it in a timely manner and everything went smoothly.

I was happy with the work Empire Today did for me before. I purchased carpet and vinyl flooring from them recently and it's been a very good experience with them

My wife and I ordered laminate flooring from Empire Today to be installed in our home. A sales rep came to our house and showed us several samples to choose from. We chose City View Pecan, because of its nice natural wood grain look and because it was one of the lighter shades to choose from. Our sales rep told us there was padding and a moisture barrier pre-installed and sound would not be an issue. Installation proceeded a few days later. The installation crew showed us a panel of the product they were going to install. I confirmed with the installer it was in fact that City View Pecan and he said yes. So installation began... and that was where the problem began.

I had carpets installed in our hallway and stairs. The quality is absolutely wonderful and I like the color. It was an overall great experience dealing with Empire Today. They were very professional and got the job done in a timely fashion.

Called Empire Today at least 4 times in this month and informed about the stain in the carpet ad the carpet had 10 years warranty. They say someone will call back. No one calls back and they close the issue. They are very very different when it comes to new purchase and warranty maintenance. Please consider long term while purchasing carpets. Thanks. (Very very frustrated Customer).

I chose Empire to install carpeting in my son's condo, in his home, a couple of months prior. Based upon installation and the quality of the product and how smoothly everything went, I decided to do the same for my home. They also put carpeting for three bedrooms in our house and it was wonderful.

Empire has done a wonderful job. I've already used them before and I was satisfied with it. So I had them install the linoleum floor in the bathroom. I like its colors and the new floor is what I expected it to be. They did a good job.

We had Empire install a carpet in our living room and dining area of our apartment. We checked other brands but the price was better with Empire.

While I can't say that I've spoken directly with Empire Today since writing my review, I can say that the company appears to have issued me a discount on my purchase due to the inconveniences I experienced. The discount was approximately 35% of the amount paid to Empire Today, and I consider this to be fair recovery/compensation given the amount of inconvenience caused by Empire Today's initial lack of service and communication. I am happy with their resolution and would like to change my original rating to 4 stars given the fact that action was taken and that their carpet seems to be of high quality.

We are extremely disappointed and appalled by the lack of professionalism and conduct on the part of Empire Today. Empire Today is a company that advertises that they are committed to ensuring your carpet and flooring installation experience is top notch and handled by qualified and experience contractors. Unfortunately communication between the salesperson and the contractors does not exist. The salesman that came to my sister-in-law's house was exceptionally well versed in selling carpet and making open-ended promises. I say this because the promises he made turned out to either have fell through the cracks or did not get the memo to the contractors.

I needed some work done and called Empire Today. They put a laminate floor in, and I had no problem with them. It's wonderful.

The team called us and explained that the shipment had been damaged and they would have to start at a later date. I was happy they did that because some companies wouldn't and just install the damaged flooring. Once they did install they did a fantastic and quick job... Well, not too quick LOL.

I had Berber carpet installed all over our downstair apartment in our home, except for the kitchen and bath. I had to get it done soon and Empire Today were Johnny-on-the-spot. Also, I had thought about using them before that for anything that might come up.

All of your employees were professional & great at their jobs. They were punctual & the work was completed in the promised timeline. The hardwoods are beautiful.

Empire Today installed rugs in my living room and dining room. The people that installed it are nice. This is my second purchase with them and I liked the way it turned out. They are comfortable and easy to clean, and it lasts good with kids around. When we first purchased with them six years ago, it lasted a nice long time.

Carpet was installed in my living room, bedrooms and hallway by Empire Today. A lady came out and we looked at everything. She was so nice. I like the style of the carpet and its color. It was an excellent experience.

We had new floors put in our entire main floor. Love the floors I chose but not the installation. They did not finish the job, said they would return to finish when we finished with some painting. We finished, called Kevin several times, he has not returned our calls. So now we are paying a floor that is not finished and what was finished was done poorly. And in one call to Kevin we told him there were areas that needed addressing, he said fine that he would call but he has not. So now we are paying for new floors that were not finished, my husband has to finish it because we are tired of waiting! We are not going to get our carpet now from you for upstairs. Going with another company. Very disappointed.

I considered other brands but liked Empire Today's price. I purchased the carpets and I like its plush.

I called Empire Today and the people were very nice over the phone. They set me up with an appointment and in no time, I had my carpeting done. They listed all the different types of carpets they have and I got the foam rubber that is animal compatible. I like the set-up where they come to our home and they help me with ideas by giving me fresh ones. I also like that they explain the product to me, they work with me, and they're not beating around the bush. Everybody was so polite, helpful, and really nice. The guys picked up after themselves and were very courteous workers. I couldn’t be happier. They got excellent service and it was a very good experience.

I've already used Empire Today and got them again when I had a whole new floor and carpet put in my home. It was really nice. I got the light-colored floor so I'll be able to clean it myself. The flooring doesn't scratch up easy and it's easy to clean given that I'm vision impaired. The gentlemen who came and did the flooring were really good. An older male with them and was really polite and nice. They did the flooring in good time. I have no complaints.

Fast, professional, and a job well done.

Empire Today worked for me years ago and I chose them again. I had carpet installed in our bedroom and living room. The guys that came worked very accurately. They were very nice, polite, cleaned up behind themselves, and worked swiftly. I like the color of the carpet and how it brings out my furniture.

I had Empire Today install carpet. I had never used them before and I just wanted to give them a try. I've been in the construction industry for 43 years and have a lot of rental properties and I wanted to try somebody to see if there's somebody left better out there. And I was pleased with the experience. Their cost was very fair, and the quality and the installation were great. It seems like a good quality product. The salesman that I originally worked with was very pleasant and very nice to deal with. I thought I had known one of the top carpet installers around for years and their installers equaled or were even better than he was.

I would never use this company. I called and got estimate. They told me they would be there between 1 and 3. Waited 2 hours, still no one. I called and supposedly they called the person and no answer. Then half hour later I called and told them to cancel the appointment that I'll go with someone else. The guy on the other end just had the comment of "Ok. Oh well." Very bad customer service!!!

I had the carpet for the bedroom installed by Empire Today. This new flooring met my expectations. I'd recommend them to my friends.

We have a local carpet place in town, but we decided to go with Empire because my wife liked what she heard from them. We put in hardwood floor in the bedroom and some carpeting in the hallway, and they perfectly match some flooring that we already had down. The installation crew was outstanding. They took their time, did the job right and addressed all our concerns as they were installing. They went the extra mile, and I was very impressed.

I had a rug from Empire Today installed in my home. It's tweed, and I like it because it's soft. The sales representative and the guys that installed the floor were fantastic and polite. I had used Empire once before and they had a beautiful payment plan, but when I went to use the payment plan this time, they did not record it, so I was not happy with that at all. Nevertheless, it was an excellent experience overall.

I recently had laminate floors installed. I like that it's not a rug. I had rugs previously and I’m not a big fan of it. But with laminate, it has been very easy to maintain.

I got a better price from Empire Today compared to other brands so I went them. I had Berber carpet installed in our bedroom and it has definitely met my expectations.

I got Empire Today to install carpet in my bedrooms. They came right away, and did everything really fast. I like the person that came over because he knew everything about the carpet, how they were going to install it, and how fast it was going to be. It was an excellent experience, and I would recommend them.

Empire was recommended by my hairdresser because she had used them. We went over the price with the salesperson and I was happy with it and what had to be done because the furniture had to be moved and put back and the old rug had to be taken out also. I had the rugs installed wall to wall, at the living and dining room, and at the hallway and I love the color. The two gentlemen that came were excellent. They came at quarter past 9:00, had the wrong rug and went back and got the right one. They were here quarter past 12:00 and gone by 5:00. It was a wonderful experience and I couldn’t ask for two better guys. They were very neat and clean and I was very impressed.

My experience with Empire began by going online and scheduling a quote for carpet and flooring for my family room, utility room, and two bathrooms. The website was easy to navigate and took only minutes to pick some scheduling times that would work for me. The salesman John ** was personable, pleasant and easy to work with. The contractors that Empire used to lay the carpet and flooring were experienced, polite, respectful of our home and us, and a pleasure to work with. I would highly recommend Empire and will definitely use their services again. We love our new carpet and flooring. Overall a wonderful experience!

Carpet install - Quick, pleasant, reasonable, everything I was looking for.

I had Empire Today install a carpet in my dining room and it's nice. I love it. I'd recommend them.

I had carpet installed in our bedroom, hallway and den by Empire Today. I like their price and the flooring is excellent.

I love my new carpet's color. It was installed by Empire Today. I had it in one bedroom, in the living room and dining room and along the hall. I went with Empire because they're half off compared to other brands and I don't make a lot of money. It was affordable. They worked hard. They were here for 6 hours and never stopped working. They were good and excellent workers.

I dealt with Empire Today before and I liked their product. I've always been satisfied with them. I had them install a carpet in my living room. I like its color. Their guys were here when they said they would and professionally installed it. It's great. I had a very good experience and I'd recommend them.

We had Empire Today install floors in the bedroom, living room, and dining area. They were quick, and they did a very good job. The floor molding was very nice too.

I will never use this company again and will continue to leave complaints everywhere on the internet, on social media, websites etc. My issue with Empire Today started Dec 2014 when the salesman showed up at my house. Went thru the estimate process... it was like buying a car, he kept calling someone to see "what he could do for us." So we finally agreed and he made us all kinds of promises such as warranty/guarantees, when the work would be finish etc. None of that "fluff" was ever lived up to. So the floor installer showed up two days before Christmas, they promised that they would be finished that day (I don't think the salesman let them know all the stuff he had promised us.) They looked to be about 12 years old but I was reassured that they knew what they were doing. (They also smelled like smoke and took many smoke breaks during their time at my house.)

We recently had Empire Today install our kitchen floor. They were very prompt about coming to the house and showing me the samples, and the man was very helpful in making the correct choice with the cabinets and layout of my kitchen. The cost was also a little lower. The choice of the material was different, so it's hard for me to compare with other brands, but I was very satisfied with it. The salesman thought that they would not be able to put some kind of vinyl underneath the sheer molding around the edge of the kitchen. But they were able to remove the molding ahead, install the flooring, and replace the molding. So I got more than what I was hoping for. They did an excellent job of it.

I was happy with the experience. The only thing is that the salesman didn't offer me the discount until I mentioned it.

The saleswoman melody was awesome. I cannot speak more highly of her. Very knowledgeable and friendly. Made us feel comfortable with what was going to happen. We had 3 different product put in and did our entire house with Empire. The first crew that installed the vinyl planks were also amazing. However the crew that did the carpet and the vinyl tile were not up to the standards promised by empire. There is a crunch type sound when walking on parts of the carpet and there was gaps and bending in some of the tiles only a few days after they installed. They also left tile glue everywhere, price tags on the quarter round, trash and things moved out of the rooms outside etc. Definitely not up to the standard that was set by the first crew to come into my home.

We went directly to Empire because of work that had been done previously at my home. My mom had carpeting and a tile flooring installed at her living room, dining room, half bath, and her entire kitchen, which encompasses quite a bit of space. Every inch of flooring got done with the exception of her bedroom. She likes them both equally, and it's different for her because she went from linoleum to those. It's a different texture and she loves it.

We've used Empire for about five times in the last 30 years. This time we got them to install wall to wall carpeting. Everybody loves the carpet's softness, the plush, and the thickness. It's nice to walk and lay on. My only problem was that the installers couldn't speak English, making it really difficult to communicate. Nevertheless, they did an awesome job when we were able to figure out how to communicate.

Always exceeds my expectations. Love my new flooring.

I had laminate flooring installed in my basement. The installer arrived on time and cleaned everything up afterwards. The sales rep was just as great. I will be a repeat customer.

It all started bad. Only one installer showed up. Two persons were supposed to move a sofa bed, a refrigerator, and an electric stove. The one guy could lift the heavy stuff and he dragged the sofa and stove over our carpet in the side of our family room making a tear on the carpet. He refused to remove the old linoleum and when he installed the vinyl, the pattern old the linoleum showed through the new vinyl making it look bad. Our money has been wasted installing a new vinyl. He have practically force to install the metal bars that supposed to join the vinyl with the carpets all around the kitchen. He claimed he was not instructed to do that. He finally gave in and installed 3 new bars and one old bar. He also failed to install new 22 inches of Kove in one piece of furniture. We thought that this job was to be guaranteed.

Carpet installed. Was very satisfied with the work. Cleaned up when they finished. Will recommend to other friends.

I had carpeting installed by Empire Today. They’ve done two projects for me - my downstairs, my middle level - and now they did my upstairs. I had a couple of others come out and give me quotes but Empire Today had the best product for the most reasonable price. I like that the carpet has got great padding underneath. It also looks great and the service crews are really professional. I’m extremely pleased with them.

Fast and beautiful. The kids love their new carpet in their rooms and have their friends over even more than before because they are so proud of their "new" rooms.

Your salesman, Bob **, was knowledgeable and respectful. The installer, John ** and son did their work in a timely manner. I am completely satisfied. I will certainly recommend Empire to family and friends.

Thanks to Wild Bill for being so accommodating - working around our budget and getting the installation for next day. Thanks to our installers - they were quick and professional.

I would recommend Empire to anyone. Very good job from start to finish. Very professional subcontractors! Outstanding, we love our flooring and we will use Empire again in the future, I'm sure. Thank you.

I Obtained three estimates for new carpet in a three bedroom townhouse. Empire sent a salesman, Michael **. He confirmed appointment, arrived on time, super polite and helpful in my selection. He brought samples which were exactly what I had envisioned. He helped me with the financing paperwork, explained terms and set up the installation. He was excellent. He told me how to prep the rooms, etc. The following week I got emails confirming my appt. The guys called that morning - arrived on time and didn't stop until 8:45 at night. They were short on some carpet for stairwell - promised they would be back the next day. I thought for sure it was going to be a big scheduling nightmare. Sure enough they came back the next day and the job was complete. Excellent experience. The other company offered no financing and the third never showed up. I would only use Empire in the future.

Empire Today installed my flooring in the living room, kitchen, hallway, and dining room. They came on time and worked at my convenience. ​They also brought the kind of flooring that would work for my crawlspace. However, they said I had a damp problem even though I really don't. Other than that, the flooring was good and it didn't cost more than the other one I looked at. I was charged the same price even though it was a better floor.​ I enjoy it and the wood design is my favorite. Every time I go home, it looks better and better.

Pleasant salesperson explaining the samples. Came back when sample that I wanted was available & floor warranty is covered 100%. Job was done in the time said by 2 professional men. Work very neat, cleaned & put furniture back.

I love my wood floors. They are so much easier to clean than carpet.

The installers were very professional and respectful of my home. There was some damage of the newly painted walls which was expected. The workers cleaned up and took away all debris, moved all furniture in and out of the rooms, and were VERY fast!! Would recommend. As a matter of a fact my neighbor down the street is having Empire install carpet in her house. Price is very comparable to the big box stores also.

Was well pleased with the work done at my new home. Timely, courteous, proficient and professional. A job well done in my opinion.

We've used Empire Today four other times and recently, I had them install a very plush, nice and soft carpet. I'd recommend them.

I started trying to get new flooring in February and here we are on April 5 2016. When we first started talking with this company we had a sales rep come to the house to take measurements and give us a quote on some LVP wood flooring that we wanted to have installed in our living room, hallway and our master bedroom. Everything was going well until the 1st contractor came to our house to do the work. He stepped 10 feet into the house, lifted up a corner of our carpet and flat out said "I won't be installing anything in here until you get that tile inspected for asbestos", where he proceeded to scare the crap out of my family about the risks and whatnot involved and left. He wasn't very nice about it at all. Mind you we had already moved everything in our room and taken furniture apart to have this done.

The entire experience was a 10. Promptness, courtesy, professional, quick and clean. Many thanks.

A very great experience. Salesman arrived on time. He gave us all the information we needed. Installers were quick and efficient.

Empire Today carpeted my garage and it's beautiful. They're excellent. I would tell a friend how nice their products are.

Carpet & Hardwood - Great job all around.

Awesome experience. Friday consult... Sat installed!!!

I was very pleased with everything. Louis installed my carpet, was very professional and thorough.

The installers were extremely professional, highly experienced, and offered improvements in the new install over the existing carpet. Empire contracts installers that know what they are doing, and I would certainly ask for them for my next project.

Great customer service. We shopped around and visited several stores, they all try to sell you and tell you they have the best carpet, but you can tell for yourself, just look at the back of the carpet and check out all the ratings, you know exactly what you are getting at any place just by looking at the back of the sample carpet. Be sure to keep this in mind when shopping around - one place might be cheaper because the quality of the carpet is not so good or the warranty is very low.

We had a great experience with Empire Carpet. The salesman was professional and friendly. We were advised when the carpet would arrive and the installers did a wonderful job. All around great job!

Was pleased with the entire experience and the people doing the installation. Everything was great.

The quality of work and finish product was well done; however, customer service was very poor. There seemed to be no communication between parties from one day to the next. The job was longer than I was made to believe. The flooring guys were great. The tile guys were good but some damage to appliances were done. Customer service was poor and thanks for John to help get things rolling. Thanks John or else I may still have a unfinished project.

Job well done. Very satisfied overall with the carpet, the installation and the installers.

The carpet installation was great, except for the seams. I was not happy with them. Empire came out and looked at them and is going to replace the entire carpet to make sure I am pleased. The customer service is just great. I have recommend Empire several times and will continued to do so.

Was prompt, professional installation, and clean. I would use them again if the need arises.

I was pleased with the service, the installation, treatment of installers, the clean up when they left. I felt the price was good and I have told friends and family how convenient it was having the sales person come to my home and told them if they are planning to have carpet or flooring laid down to consider Empire.

Empire experience was excellent - timely, price was below all other estimates, installers did an quick and amazing job. They even cleaned up. Highly recommend.

Workmanship was good. Person who came to the home to view area work was to be done on said we would receive free of charge a certain type of wall trim (baseboard), which we did not receive. The workers saying it was damaged. Understandably, we were disappointed.

Wow! Fastest install I've ever seen. Demo and install of 1500 sq ft of hardwood in 2 days. Super professional and floors look great. They will do my other floors as well and the carpeting based on my experience!

The experience was quick and professional. Ordered flooring on a Thursday and it was installed 5 days later by a team of young, talented, efficient, very polite men. Custom pieces were cut and placed where needed without having to tell them.

Fantastic experience from salesman to phone call to confirm to the installation! Very professional and reasonable. Thank you very much. Wish all service companies were like Empire.

No high pressure sales effort, fair price (not cheap but fair), quality products and excellent installation crew.

Came to appointment on time and very friendly. Gave me a good price and set an install date. When the install guys came I told them I was paying cash and had to go to bank. Since it was Sunday I couldn't go. So they came back the next day and installed. They did it in one day. It took them about 12 hours and it looks beautiful. Great work Empire. I'm completely satisfied. Also they gave me another $50 off for the extra day of waiting. After they were done I joked about that I would have waited another day for $100 off. Thanks Empire. I will use again and I have already referred a friend for the $100 gift card.

Guys were great. Not long and did an excellent job.

My experience with Empire Today has been fantastic and I would recommend them to anyone. We had hardwood floors put in and love them! My sales rep, Bob was very friendly and knowledgeable. The install team of Ricky ** and Andrew ** worked hard right down to the smallest detail.

We’ve always bought from other people and since Empire Today advertise all the time on TV, I asked my husband if we can have Empire come to the house and we'll see what kind of deal works for us. We then had them install carpeting in our two bedrooms, and we’re happy. I love the carpet, and I love the girl who sold it to us. The guys who installed were also great. We tried to move our furniture as much as we could beforehand so that they could do their work, but I have more to do so they helped move up furniture. So far, our new flooring is good and it was so nice not to have to go shopping with people and run from one store to another. Everything happened so quickly and nice, and it was really great.

Empire's cost was about 15% higher compared to other brands we considered, but we chose them because we thought we were going to get it right away. We had carpet installed throughout the whole double-wide two-bedroom trailer, and so far it has met our expectations.

I had some laminated floor done by Empire on my two big rooms and I'm happy about it. Compared to other brands, the cost and quality were reasonable. Also, the product that the salesman showed me is better than other products that I’ve seen. The new flooring is easier to take care of, unlike with our carpet before which we were vacuuming. Now, I just get a broom and sweep, put some stuff down and it shines. In fact, I have recommended it to my friends and they got theirs done through Empire.

I had used Empire about 15 years ago and had them install a carpet in the living room and the hall a couple of weeks ago. I like the design and color of the carpet. Their installers have been very good and efficient so I was very pleased. Excellent work.