Empire Today Reviews

Empire Today installed carpet into my bedrooms. Their installers were great and on time. In one bedroom they installed carpet inside the closet which I wasn't expecting but that was fine, they asked first. But they weren't able to put the closet doors back on. So I had a handyman that came in to do it and he had to remove the carpet from the closet in order to put the doors back on. That was my only complaint and I've used Empire for years. And I'd still recommend them.

I had carpet from Empire Today and this was installed in my home. I love the new flooring and its quality was above and beyond what the other companies provided but the cost was comparable to everybody else. I would recommend Empire Today to other people.

We got Empire Today to install our living room carpet because of the price they gave. I also like the style of the carpet. The flooring has met my expectations. Empire Today gave me a very satisfactory experience.

I have purchased carpets from Empire before and I was really pleased with the quality and the way they put it down for me. It has been some years ago and I wanted to make a change mostly for maintenance reasons. I looked at other brands and the cost and quality of Empire's product was more to my liking. It was just about what I had in mind so I purchased it. I had a terrific experience and I'm enjoying my new flooring in the living room.

The salesman from Empire Today knew his product. He gained our confidence and their price is better than the rest. We had a sample and the salesman matched it as far as quality. He came to the house and answered our calls every time we call them, so we went for delivery and the install. We dealt personally with him instead of the store and it was a good experience. The installers also did a great job and they are very courteous.

We wanted a simple change in the vinyl floor of our kitchen. The commercials and website advise you to schedule an appointment in your home to see HUNDREDS of vinyl flooring options. When the rep arrived she didn't have the choice we liked on the website so I picked another color. There was a lot of negotiation about the price and I paid for it that day to get the best deal. My husband did not like the color so the rep came back to our home. Without wanting a wood grain, we had a choice of only 3 realistic vinyl patterns for our kitchen space. I had already paid for the floor so we picked a color and went ahead with installation.

I had laminate floors in my living and dining rooms installed by Empire Today and it was a nice experience. I went for their product's quality and for how soon they were able to get it done. They were professional and didn't take long at all. I like my flooring's color and it's not hardwood but it looks similar.

I had Empire do two projects, laminate wood floors, one with the bathroom and another in a hallway. I went back to them and requested the same crew because they were very conscientious, clean, thorough and precise. The guys who installed do great molding and I like their work and was very impressed. It was a little bit more expensive but from their past work I knew it would be worth it.

Empire Today installed a carpet in our home. They had somebody come out on day four but they didn’t put the carpet down yet. I had to call back and they sent somebody the next week. They did a good job on the carpet.

When we had the hardwood floors put in our dining room it looked beautiful and then months later parts of it was coming up so I called Empire to get someone out here before our warranty was up. We started calling and had so many runaround I started to cry. So a guy come out so we can get another floor put in. I picked one out and they said it would be Wednesday to come and install it and that was great because my husband was home to help move stuff in the dining room. I can't move anything cause I have breast cancer and it is hard to move heavy objects. Well needless to say no show. They are going to be here Thursday 12-29-16 and my husband won't be here to help move stuff. I am crying right now while I am writing this. I am so upset with Empire I would NOT recommend them to my family or friend.

Although the process to get started was great, we were guaranteed the job would be complete in 2 days. Although the hardwoods has been installed, not all items were put back and the carpet portion of our install has been rescheduled by Empire for 10 days out. My house is in a shambles and we have now lost a second day of work. We are going to have to hire another contractor to complete the job before the Holiday weekend. This is the second job they have done for us and both have been a mess.

The warranty that Empire Today provided was a lot better than what the other companies offered so I worked with them for the installation of my laminate flooring. Empire's sales rep was also good. I would recommend them.

Empire Today installed a carpet for my residence a month ago. Their salesperson and installers were fine.

Service was far from excellent. The people did not come on the date we originally scheduled to have our floors done. When I called to follow-up, the mistake on Empire's behalf was not met with a satisfactory response. In fact, they sent a contractor who was unable to complete the project due to a lack of review on the Empire's scheduling mishaps, we spent our holiday away from home. Today Empire was supposed to arrive ready to install the floor. They arrive with the wrong flooring materials, once again delaying my sick mother's welcome home. Empire has been giving me customer service numbers with full inboxes. I have been redirected more times than 2 and Empire seems to have no remorse for their poor service.

I had carpet and a laminate put in by Empire Today in my house. The laminate was for the entire first floor and the carpet was for the stairs and entire second floor. After the gentleman came to my house to show me samples and measure, and he was able to call unto his regional boss to get the prices knocked down even more. Empire ended up being the most affordable option. Since the installation in October, the quality has been perfect. The best aspect of the flooring is that it is low-maintenance and pet-friendly which I wanted.

I got some carpeting from Empire Today and I found that their sales reps were knowledgeable about their products and don't push for it too much. Their installation team was also great. I would recommend them.

When I needed some carpeting installed, I had a couple of other people come over but Empire Today showed me a better carpet right away and I was more impressed with their carpeting. I had my living room done and they were in and out and put everything back. They did a good job and everything was fine.

When I had some vinyl flooring installed, I looked at one or two others but went with Empire Today. I had previously dealt with them twice and everything was all right. I thought of trying them for the third time to see if it’s a charm and so far, so good. I've had no problems with my new flooring and I have recommend Empire to my neighbors.

I was looking for inexpensive carpeting for a rental unit and ended up with Empire Today who installed the carpeting in the living room and bedroom. The cost and quality compared to the other brands was similar but the reason why I went with this company was because they were quicker at installation - three days as opposed to three weeks. Lowe's or Home Depot would have been less expensive but I couldn’t wait. Empire Today was very nice, accommodating and the installation was great. It was a very good experience.

I’ve worked with Empire before, and since they did good work, I had them install the floor in my home again. I need to have them come in and fix some things, but the floor is good. There's just a little fine-tuning and stuff that they need to fix for me. I had a very good experience with them.

I liked that Empire Today could come to the house so I had some carpeting done by them. It was one of the rare times that everything went smoothly. Their guy who was wonderful came, we ordered the carpet, and they got it installed. In today's world, that’s pretty good and I really like the carpet.

I would highly recommend Empire. The cost of Empire was close to other brands but the quality's equal. Also, their salesman did a good job. Plus, the installers did a fantastic work, as well. It was a great experience.

We called Empire Today and they came right out and measured some stuff and then sent someone and put them in. Everything was good. The guys that put the rug in were very nice and polite. The rugs are nice too and they look real good. They're put in well and we're very happy with them.

I called a couple of places and the cost and quality of Empire's product was a lot nicer. It struck me because they have the bright color that I was looking for. Then, on top of that, I love the salesman. He was really knowledgeable. I told him what I needed and wanted and that I already had a carpet in my house. He was able to bring me right to what I was looking for. I wanted the same carpet that I took out that lasted me for 20 years so they can last me for another 20. I had my whole house re-carpeted and I'm very satisfied. I'll do it again if I buy a new house and I have to. I referred my friend to them and he went over there the other day.

I'm very happy with the job Empire Today did in my house. They installed a sheet vinyl flooring in my Florida room. I had the rest of my house done by a different company, but I left that room for the last and then when I saw Empire, I thought they would give me a discount like what they advertised. However, they said there was no discount for the material that I picked. I was a little disappointed that way, but the work is fine. The product was similar to the one I had previously done in the living room. It looked very good. It looked almost like wood, but it's easy to take care of. It's very nice. I'm very happy with the results. I live in an adult community, and I tell everybody about the good job that Empire did. In fact, they did it all in one day. It was amazing.

I am very disappointed with Empire, and will not recommend them to anyone. The installers did not complete the job Monday, December 19 after being at my home all day. I placed the order on November 23, 2016. The sales representative was nice and knowledgeable about the process, but installation day was horrible.

I liked the young lady from Empire Today who came to the house and presented everything. She brought out samples that I liked, was really good at explaining about what things actually really get, and did a very nice job. The installers came on time, were very fast with their work, and didn’t seem like they were hardly here at all. They installed carpet in the living room, dining room, and hallway and I really liked the color of the carpet better than I thought I was going to. It’s a little bit darker than what I had and the pile is a little bit longer. I’m really happy with it and everybody who sees it likes it, too.

Met with salesperson on 11/4/16. Contracted to do ceramic tile in laundry room and LVT in upstairs bathroom. Paid in full for job at that time, 1,602 for bath and 833 for laundry. Installation scheduled for 11/8. On 11/7 I noted my credit card had been charged twice, i.e. there were 2 charges for 1,602 and 2 charges for 833. Called customer service, she said she only saw one payment received by Empire for each. I called my credit card and disputed one of each charge. It was taken off. On 11/10 the other charges were credited to my account as purchase returns from Empire. On 11/8 the installation was done. The laundry was fine. The bath was NOT! The floor was horribly done with the LVT tiles un-level and the wrong grout was used.

As soon as our new kitchen floor was installed, we contacted Empire to express our dissatisfaction with the product. There were chips noticed on some tiles and no matter how many times the floor would be cleaned, it always looked dirty and rubbed out. They had an "inspector" come to our home and he "determined" that items must have been dropped on the floor to create the chips (when that did not happen) and that the dirt is the result of the area being used with "heavy traffic". Our children are in school all day (and some married and not residing in our home) so there is no "heavy traffic" in our kitchen. They claim to have a warranty on their products, but they do not honor their warranties. Their final determination was that nothing can be done. I would never order from them again and would advise anyone else to stay far away from them.

We bought a house and needed to move in right away. Before moving in, we had to take out the old rug that smelled really bad, then had Empire Today install carpet on our stairs, and hardwood upstairs. I love the hardwood floor upstairs. They look good and are easy to clean. I have real bamboo hardwood floor downstairs and it's gorgeous, but it scratches so bad and is impossible to keep clean. I prefer the kind we got from Empire, and when I get more money, I would love to redo the other rooms that we didn't do. The people from their team were great, and it was a good experience.

I saw Empire Today on the television and the products looked great and they get it done in one day. I got this one type of wood flooring that always looked like it was shining and it's installed in my living room. It’s beautiful and I love it. However, I'm 72 years old and I wasn't told that it was a very slippery flooring. It's not for everybody and it's not for the living room. In my case, shoes have to be taken off too when people come into my front door. This type of flooring is mostly for the dining room. I would put it there if I ever do it ever again. I had a wonderful experience, nonetheless.

If you need new floors DO NOT USE EMPIRE!! I paid almost $6,000 for my floors and they did a terrible job with my vinyl which alone cost about $2,500. They made me pay extra to have it leveled and flat and it's not. They brought me quarter round and trim but didn't put it on my walls. Its overlapping the carpet on my stairs which looks like crap and they didn't remove any glue so I have dirt stuck to it now. I have been trying to get them to resolve the issue for over a month now and I even have a dispute with my credit card co. I have called them at least 20 times and get told they are going to fix it and will call me back but never do. Finally I called them with my credit card company on the line and their customer service said my claim was never put in the computer so they have literally been lying to me for a month.

I recently had laminate flooring placed 12/20 and 12/21. Prior to starting the job the contractor (who was very nice and professional) informed me of items that wouldn't be able to be completed, which my Sales representative stated, "It could be done!" #1 Trim around ceramic floor could NOT be replaced (which Sales representative stated, "It could be done!"). #2 Pedestal sink needed to be removed prior to completing the 1/2 bathroom. Which was NOT disclosed during our initial free estimate appointment. I had to find a plumber last minute to come and remove, which was an extra expense that was NOT anticipating.

We had Empire Today put carpet in five rooms of my home in Ohio. I had the carpet laid and I left, but so far, I like it. I love it on my feet. I like the guys that laid it. They're very nice and they did a nice job. I would recommend them.

Empire Today installed laminate and carpet all over our home. Everybody was really professional and quick. The flooring was installed the next day and took two days to install. It was very good. I like the colors.

It's nice that Empire Today can come to the house and you can see what matches. They installed carpet in our bedroom but it's a little lighter than I thought so it shows everything. Their guys did a good job although the installation could have been done a little bit differently around the walls. It's downward and got tucked in by the walls. The carpet looks a little sparse in some areas. But overall, it looks okay and I'm happy with the product. It's also nice to have carpet in the bedroom.

On 10-22-16 we purchased carpet for our condo in FL and gave the salesperson a check for the total order $1,712.00. He called his office and had the $1,712.00 electronically withdrawn from our account. On 10-23-16 we received an offer from a family who wanted to buy the Condo. I called to cancel the order and was assured I would receive. Full refund. I thought as the $1,712.00 was electronically withdrawn it would be electronically credited back... I was very wrong in my thought. I called shortly after to see where the refund was and was told it would take up to 15 days to receive the check. At that time I told the rep that the check had to be returned to us to the NJ address that was on the check, I was told it would be.

Empire Today is the most unreliable and unprofessional team I have ever worked with. They do not abide by their schedule, which makes installation so inconvenient. I have had to take more than 3 days off from work because of cancelled appointments. Please do not inconvenience yourself with their services!

I just had the most terrible experience. I tore up my entire house moving everything but the big furniture out into the living and dining room and the installers arrived and said they could not install the carpet because the driveway was wet (it had rained). I have a two car garage that was empty and they couldn't work around it. They don't install the carpet themselves, they subcontract and their subcontractors needed a sunny day. I don't know why they came at all. No one told me that the installation was weather dependent or I would have waited until summer. I am so disappointed. I got a good deal, but it wasn't worth it since they couldn't deliver. I will say that the sales representative offered an additional discount, but I can't keep my house torn up over the holiday waiting on the weather. I just wish I had been told in advance. I was completely blindsided.

I shopped around online and we ended up purchasing from Empire today based on their reviews and the quality. They installed some Laminate flooring in our living room and I like its look. It has a chocolate finish that matches the accents of my kitchen tile. It was what I expected it to be. They were wonderful.

Empire Today installed carpet in my hallway and upstairs. It's perfect, and I haven't had any issues with it. I did some looking around, and other brands weren't close to them in terms of cost and quality. My rep was awesome. He really cares about his clients and I continue to recommend him to everybody that I come into contact with who needs carpet. Empire Today is true to their word. They showed up the next day which was amazing and fun as I got instant gratification. I love my experience with them.

We had Empire Today install a carpet at our home. Before buying from them, we checked around a couple of other places and the other brands offer the same quality for a higher cost. So we decided to go with Empire Today. I like that my carpet would not stain as much because it is a bit variegated.

DO NOT trust these people to be left alone! We had 2 guys installing carpet in my sons room. While we weren't looking one of them spilled a whole cup of coffee on my living room, shaggy, VERY expensive rug and didn't bother to tell anyone. I tried to call Empire and they "couldn't take my word" for it b/c their installers didn't report it. Now I'm stuck with a sticky ruined rug and a company who REFUSES to take any responsibility. NEVER AGAIN WILL I USE EMPIRE. Very unprofessional!!

When I had carpet installed in our home, I didn't bother to consider other brands because I used Empire before and I like their value. The sales representative, Chris was very good. I appreciate his attitude and everything about him. The installers were real good as well. They didn't have enough carpet, so they came back the next day to make sure that everything was taken care of. The flooring that they installed was as I expected it to be.

We knew we needed to fix the carpet in the rental property we live in and we thought we'd try Empire and see how they do. The saleslady who came by was nice and very family-friendly. Then they came and installed the carpeting in our two bedrooms. It was pretty fast and came out really clean. They got in there, took care of everything, disposed of everything properly and it was like they were never there! Everything was cool and my all-around experience was awesome. So far, we're happy with Empire and we love their work. We kept the dogs out of the bedrooms at that point and bought a baby gate so they wouldn't go in there. We kept them looking really nice and if we ever go ahead and get our own house which we're trying to buy, we might have to use them again.

Being older, I need a warmer kitchen when we have rain here so I had the rug installed by Empire Today in the kitchen. I'm satisfied with the rug and the men who installed it were very good. On the other hand, when the men from Empire Today came to the house, the man that I talked to didn't explain about measuring the kitchen. He just gave me a price and he said that the machine does it all. He didn't tell me how many yards I was buying and for a small kitchen, I had to buy all those carpeting for them to cut out a little rug. It cost me a thousand dollars for nothing. I got all of the carpeting in my basement now. I was disappointed with that so I wouldn't recommend them because of the way it was handled.

When the carpeting in our house was put down about five years ago, the people from Empire Today who came were good and the carpeting that they did was nice and soft. So when I decided to put down a hardwood floor, I went with Empire. Unlike a carpet, I don't have to get a hardwood floor stretched every now and then. I also like that it is easier to take care of and is not as dusty as a carpet. The gentleman from Empire who came and took the measurement was nice. The two gentlemen who did the install were also good and finished really quickly. They even helped move out the furniture pieces. And when they were finished, everything was to our fingertip. I am very pleased with Empire and I wouldn't think twice of using them again. I have introduced them to quite a few people here and they have used Empire, too.

I had the most unpleasant experience with Empire Today. I had an appointment with them today from one pm to three pm. I wanted to have three of my rooms carpet replaced. I wanted to be replaced it with laminated wood. After waiting for two hours, I called the customer service three times and the representative told me the salesperson will be late. I am like most people does have to work for a living. The salesperson called me up and lectured me why it was acceptable not to be prompt making an appointment and I should wait another thirty-five minutes for him to arrive. This was totally not acceptable and certainly will not win my business. My account number was **.

Empire Today is wonderful. The men who did the laminate flooring in the living room, dining room and kitchen of our summer home were terrific. I considered Pergo but a neighbor had the laminate flooring from Empire and she was very pleased. I liked the look of it, too, so that's why I went with Empire. I like the cleanliness of the flooring and I'm thrilled not to have the carpeting because we have dogs that visit us. I am very pleased with Empire and we have spread the word to different neighbors. There's three of us in a row that had it done and everyone is very pleased.

Empire Today installed wood laminate flooring in our home. So far, it has met all of my expectations. Their installers were nice but going through the little process of writing the check was ridiculous. It rejected my check. They asked me to call my bank so I did, but we went back and forth and they ended up having to leave my home. So, I went to my bank and got them to do a certified check. That part was challenging and a little annoying but we got it done.

Empire sales rep visited our house to quote a price for tiling the kitchen floor. Nothing fancy, just vinyl tiling of around 120 sqft. After running some numbers the rep comes up with a $2200 price. Kinda steep and I tell him we'll think about it and let him know in a few days. He says he has to "call it in", goes outside, talks on the phone for 10 minutes, then returns with a new price of $1400. Hmmm. Now that sounds a lot better. So what was he trying do to me with the initial $2200?

I've had Empire Today three times and I like them. I had them do my bedroom and two bathrooms when I first moved in here. Then I had the kitchen floor, the living room, and the dining room floor done, too. Before that, I lived in another place and I also had them do the whole little house. Everybody that walks in my house would tell me that my floor looks so pretty and I tell them about Empire. Their installation team was also marvelous. I'm handicapped and I'm going blind, and I didn't have anybody to carry my stuff out of the house. They carried everything out and brought them all back in. They were very much helpful. I am happy with Empire. I have recommended them to my son and he got the dining room, the living room, and kitchen flooring done. He was happy with them, too.

I got Empire Today install carpet and Linoleum at one of my rental properties, and I'm happy with all of my experience with them. The flooring was what I expected it to be. I hope that it is durable and if it is, that would be my favorite feature. The team that did the installation was good, it was done in a timely manner. Overall, it's excellent.

Empire Today installed the carpet in our basement. Some repairs had to be done at the fireplace then the carpet was put over the linoleum. They did a very good job and I'm very satisfied. I would recommend them.

Empire Today installed our carpeting and it’s appealing and comfortable but the only big problem I have is that I’m allergic to epoxy glue (I haven’t had a reaction for about 30 years where I worked). I didn’t know that the glue’s there the whole time and so I was miserable for the whole week that I have and I looked at my eyes and everything’s puffed up. Nevertheless, Empire Today did great and we're very satisfied.

I have reached out to Empire Today on several occasions to right a wrong. They are on it when you are buying but after the purchase there's a problem getting assistance from anyone. I wasn't satisfied on the day of installation and the install supervisor told me he would be out to do a walk thru. That did not happen. I called first thing the next day to address my concerns and was told that I would be contacted. That didn't happen. I don't think I got the carpet I chose or the padding I was promised.

I had Empire do hardwood floors for me at my old house. They did a good job then that’s why I called back. I looked at the tile and I didn't want anything else. However, I was supposed to have it for the front but I didn’t get to because Empire Today said they only had one person to do the installation. So all I had was the carpet and they did a beautiful job on that. They did what they said they were going to do and put it in one day.

I liked the price and quality of the carpet sold by Empire Today. I also liked the style and stain-resistance feature. The installers came on time, did their job and installed the carpet in the living room and hallway, and cleaned up. It was good price and good quality carpet.

Empire Today installed my carpeting and I loved everything about it. The installation guys were really good and the way they cleaned up and moved my furniture was excellent. Everything went so good.

I was very impressed with the "low" key salesmanship and knowledge of products by Les **. The team of installers sent to my home were experts and so professional and accommodating for the my needs in assisting with the moving of furniture during the installation process. I am very happy with my flooring and will recommend Empire Today.

I was updating our house to sell it. So I had carpeting installed in the den and the family room by Empire Today and it was good. They were comparable to other brands I've considered, and seemed to be around the same price as others, but they were so fast. I also had a friend who recommended them. They were efficient, attentive, and I really like the color of the carpeting.

I had Empire Today put linoleum in the pantry and the kitchen and laminated flooring throughout the rest of the house. I like the laminate a lot. It's like gray oak and it worked out good with the rest of the house. I don't have that much sunlight into my home, and it brightened it up. I was very happy with the salesperson who was very considerate and the labor force. They worked from 10:30 in the morning until 7:00 at night and were very efficient and neat. I was very impressed. They finished the job and made sure that everything was right before they left. I couldn't ask for much more than that. I was very happy with the salesperson, too. It was a good experience.

We had Empire Today send the salesman out and he was a good salesman. I was given a deal so I couldn’t refuse and so Empire installed carpet in our front room, kitchen, and the steps. The installers were on time, very, very professional, excellent, and also good to talk to. They didn’t leave any trash and cleaned up everything. They did a good job putting the carpet together and it looked good. The carpet is in a darker color so it's easier to keep clean. It's comfortable, and has met my expectations and beyond. I would recommend Empire Today to anyone.

I had a full housework done by Empire Today that includes the living room, hallway, and three bedrooms. Three brothers were sent and they were right on time, very courteous, and treated us greatly. They took good care of my furniture when they moved it and everything was fine. They really did a good job.

I decided to upgrade the house and put a little money into it. I painted, bought a new couch and do the carpet. I haven't had new carpeting in seven years. I had the carpet installed by Empire Today in the living room, the foyer and the hallway. They showed me a couple of different ones and I picked out what I wanted. They were more professional in what they did. The lady that gave me the estimates told me that it wouldn't take long and they did. They were in here for two and a half hours and were gone. They were very courteous, polite and did the job well. Everything looks good. It's a lot cleaner now and the smell is better.

Empire Today installed carpet and vinyl tiles in my basement. We’re finishing our basement up so it’s on a concrete floor. A rep came to my house and scheduled it all within an hour and it went on schedule. Empire's cost was comparable to other brands and it was the "one-year, no interest” that sold me. The installers came in, did the job and it's good. They didn't stretch the carpet enough but as long as it doesn’t ripple after vacuuming it once or twice a week then it’s a good job. But if it ripples, then I'll be calling them.

I was scheduled to have my carpet installed today 12-7-16. This was for an emergency involving a sick family member. I put my faith in Empire Today to do what they said they would do and install today. So I didn't get other options in case Empire failed. Today Empire called and said they had to postpone my install because an installer was not available. Do not put your faith in this company to do what they say. Overpriced and unreliable. I guarantee they have installers on "bigger jobs" today. I got minimized. So I'll go with a local installer at this point, even if it takes more time. Screw Empire. Call anyone else.

Empire Today put a hallway in the foyer and down the hall for me way back when. And when I recently had them install my hardwood flooring, they also did very well. I like the color of the flooring I got. I also wanted them to put a marble thing in to the hallway or kitchen, but they said they didn’t do that. But I noticed that when I had the tile put in, they gave me some marble in the doorways. Otherwise, I was satisfied with the work. The people were very good and professional so I intend to use them again.

I used Empire Today before when they did the three floors in my other house and I was happy with their job so I went with them again. They did the hardwood flooring in our bedroom. When it came to something that wasn’t right and coming out, the rep was very good. He was very knowledgeable and everything that he said to me, that’s what they did. The product was delivered on time and it was put in without any problems. And if they saw a problem they made me aware of it. They were really wonderful. I’d use Empire again.

It would be about four weeks out before another company could do our flooring and we didn’t want to wait that long, so we went with Empire. We had them put down laminate floors in our bedroom and they did a great job. They were also a lot cheaper compared to other brands. We’re planning on doing three other rooms in the house and we might go with Empire again.

Our experience with Empire Today was all good and positive. I had carpet installed and they were efficient, kind, and did an excellent job. I had nothing but good things from the salesperson all the way until they left. They were great.

Extremely poor carpet installation. Extremely poor re-installation scheduling - two months. Still waiting. No one knows what a transition strip is - plastic strip at the end of the carpet near a door way! Unable to replace that after agreement to replace when order was paid for in advance - in full. Carpet raveling to the point of dangerous tripping situations... Install scheduled for today between 9-11, oops they called to change to 1-2 at 8:30 because of another client issue. Hope they will show up (again). Needless to say I am so disappointed... Still waiting for a resolve.

When I needed some flooring in my kitchen done, I called around. I figured that Empire Today must be doing a good work as they've been in the business that long. And they can do the work quicker than some of these other places that I called that might need months. Empire Today didn't take long before they scheduled the work and got it done. And the guy that did it did a wonderful job. The flooring looks wonderful in the kitchen. It made it look bigger. I will certainly have them back when I get ready to do something else.

I had some carpeting installed by Empire Today in the basement of my investment house and I was satisfied. It was good, except when I gave the installer my credit card, the day after, I had all charges on my credit card. It may have nothing to do with Empire. It was just a coincidence, they canceled the charge and it's fine but it was just a little odd.

Empire Today's flooring works fine. I flip a lot of houses and my sales guy is great to deal with. He helps me get the best deal I can get and keep my costs down which helps me to make a little money. It's been a very good experience with Empire Today.

I used to consider other brands but not anymore so now, I use Empire Today all the time and I've done a bunch of them. We had carpet installed in a bunch of rental properties and they had installed carpet and flooring in our home. It's a pretty process. The quality is the same as other brands but the cost is a lot less.

I had a wonderful experience with Empire and I have a beautiful carpet now. Empire installed carpeting in 2 rooms in my house, the living room and the next room to it. The installation team waited and looked at it. They made sure everything was right before they left. They called back and asked me if we had any questions. They're really good and I passed their number onto a family member who's interested in carpets. I'd like to have wooden floor in my kitchen and I will call Empire when I can afford to do that.

My husband's nephew had carpeting put in by Empire Today and he recommended them. We bought the Armstrong Newport Hardwood floors from Empire Today. We had it installed in our 2 bedrooms and the parlor. This is already the third time I had flooring put in different places and they were all the time Bruce flooring. I had Bruce put in my house 30 years ago. But back then you had to sand it and put the color in it and then you had to polyurethane. This one doesn’t. It's just ready to go.

My cousin told me about Empire Today and I like the colors of the carpet that I bought from them. I had it installed in the living room of my apartment and it's excellent. Their reps were good and they knew what they were doing. It was a very good experience and I'd recommend them to a friend.

Empire Today installed carpets in our living room, dining room and two bedrooms and they were the best in terms of cost and quality. I like the material, the color, the selection, how the guy came here, presented the selection, the price, the deal, all the way to the guys who laid it down. I was satisfied with the whole process.

We bought a used house and the carpet was 11 years old. We were considering hardwood throughout the entire house but we got what they called consumer shock when we realized how much it actually costs so we did carpeting instead. I bought the carpet from Empire Today and they installed it the next day which was pretty impressive. However, they didn’t send enough guys. The poor guys worked 10 hours and it was ridiculous how late they were here but I felt bad for them so I bought them dinner. Nonetheless, it was all in all a very good experience and we would definitely use them again. It was a pleasure doing business with Empire.

Empire Today had a 50% off special offer and we had a really good conversation with the gentleman that came. He answered all of our questions. It just all felt right to my daughter and I so we decided to go with them. We had them install carpets in our front room, two bedrooms, and the landing upstairs. The rep showed us a video of the carpet that we purchased being in a zoo for two weeks with different animal traces over it and they just shampooed the traces right out. That was quite impressive and we assumed that was legitimate.

We had Empire Today install some flooring upstairs last year and we had them again for some hardwood flooring in our basement this year. They did a good a job doing our basement and the upper part of our house. They were fast and friendly.

We had Empire Today do carpeting for our living room, and it was good. However, I wish I was told that there was going to be a big sale on the carpeting before we had it installed, because the following week, they had a big sale on it. We are senior citizens on budgets. I called and mentioned it to somebody, and they said they were going to call me back, but nobody ever did.

I had a Pergo floor put in by Empire Today in our living room, dining room, kitchen, utility room and bath. I like the quality of Empire Today but they are more expensive than other flooring companies. The work of the installers was top quality but I could not communicate with them because there was a language barrier. They tried really hard to understand what I was saying and I tried to understand what they were saying, too. But the flooring was wonderful. They took extra care to do wonderful work. In my trim pieces, they did it the way it should be done. But I wanted my quarter rounds to meet at my corners, and they did not do that. So I had to have someone else come in and redo my quarter rounds. And it was not Empire’s fault, it was a lack of communication.

Empire was definitely better-priced than other companies and they exceeded my expectations. From the person that received the phone call to send somebody out to show us the wares to the guys that did the work, the whole experience from beginning to end was very satisfactory. The initial guy presented the different fabrics and it wasn’t a rushed job, while the guys that came out to lay the carpet did very hard work and they did over 130 yards of carpeting. I’d definitely go with Empire again and recommend to anybody that needs carpeting.

We contracted Empire to replace our carpet. At first everything went well, the salesman came out and met with my wife and I. They even did a price match. When the installer showed up that is when is all fell apart. The installer told that it was cheap carpet, there would be a large seam that I would be able to see and the padding was just ok. He then told me he had better carpet and would show me samples. If I liked it I could cancel my Empire order and he would be down next week to install the better carpet. I called Empire and told them what was going on, I kicked the installer out. He then stood in front of my house until I went outside and got him to leave. Empire said they would call me back, that was at 1100 AM. I am still waiting for the call back. Completely disappointed with this whole situation.

Everything turned out wonderful, my husband and I are very happy with the results. The salesman Douglas ** was very informative about the product and the contractor that laid the flooring did a great job. My husband and I just love it.

I had Empire Today install some carpeting in the great room of our home and in one of my offices. I like our new flooring's durability. The great room is fairly 30 by 30, so it’s a giant room with a giant fireplace and all floor to ceiling windows. It is two stories high and it’s spectacular. It’s a gathering place, so the carpeting has to be very durable. I got Berber which was the same type of carpeting I had done beforehand, but this was a little different and it’s certainly brand new and there are no stains, tears, and holes. I’m very pleased. The idea of using Empire was very simple. I can get carpeting anywhere, but the fact that I picked out the carpeting on a Tuesday and it was installed on a Thursday was very impressive. In fact, they were going to do it the very next day, but I couldn’t be around for that. Overall, my experience has been convenient, friendly, and excellent.

I got one of the top throw-down rugs that Empire had and I'm happy with it so far. I like it in the hallway and in the closets and how the installers did the seaming. I can't tell where it began and exited so they did a very good job. Even the gentlemen that came out were very nice. I had trouble with my card but they were patient with it, plus they were very courteous. The best thing was I held them off twice because I thought I wasn't ready for them. Then I had to do some other things and I asked them if they could wait a little more. I took out my fireplace but I haven't even taken the wall down so I wanted to clean the mess first and they worked with me on that.

Recommendations and the price of Empire Today's products were the reasons why I chose them. The carpet was installed in the second floor of my home and is much better than the ones in other companies. The coloring is also perfect. The carpet is great and my experience in getting it was quick and easy.

We had carpeting installed by Empire Today in the family room and in the computer bar area of our home. Empire offers good quality at a reasonable price, and it was easy and convenient with them. We liked the color of the carpeting. We previously had one room done in the color that we selected, so we decided to go with that color as a theme throughout the house, and we'll also be doing the living room area and the hallway in the summertime this coming year. However, there were some issues in getting a call back. We even tried to call the salesperson who sold us the carpeting, but he never returned our call. Nevertheless, with the exception of the call back issue, it was fine overall with them.

The installers did not like the idea that we wanted to pay half up front and half upon completion. Refused to rip out soiled carpet (which it is pretty bad pet stains) in one area of the stairwell. However, instead of telling us this was a concern and giving us the opportunity to pull it up, they put the new carpet back in the vehicle and drove away. Multiple calls to Empire customer service did not resolve a thing. "We can reschedule" they said (not sure how that would work when they would not do it in the first place).

We have most of our home done with Empire Today. I received 2 mails telling me that if I referred someone and they gave them our Reward number at the time of appointment and installation I would receive $100. This was all properly done, however I never received the money. I was told on 11/14/16 the $100 was in the mail, never got it. I called local office and they said they can't help me! What!!! So, I talked to corporate and they implied that it wasn't done properly with the reward number being given at the proper time. That is a total lie! We did everything in the way and order that they instructed. They do not stand by their word, and I WILL NEVER USE EMPIRE TODAY AGAIN! Nor will I ever refer anyone to a company that says and promises one thing, but then totally turns around and doesn't fulfill their promises. A total rip-off company, do not use them! I am also filing a complaint with the Better Business Bureau for false advertising!

Empire installed commercial flooring in November 2014 when I renovated a retail space for new tenant. Upon my first meeting for an estimate, I pointed out that the floor was irregular due to a structural addition. They assured me that the combination of the high-end materials I chose and proper subflooring and installation would ensure a smooth floor. Within 6 months, the flooring cracked. A representative said it cracked because of the sub flooring. I said yes because sub flooring was incorrectly installed. Flooring then installed the second time - they assured me sub flooring was adjusted so floor should be fine. After 2nd installation I pointed out that the sub flooring was NOT adjusted - could still see same irregularity in the floor. So 6 months later, it cracked again. Short story: Flooring was installed THREE times - all with the same result. Dangerous floor cracking in a retail store - perfect trip and fall scenario.

Sales person was on time and showed us a variety of products. Gave us decent price. Problem with deposit. Got billed twice for $2800. Sales manager corrected but took a couple of weeks. Promised an additional $100 off. Ceramic tile installation was good. Grout seems to be two colors - supposed to be malt color, but is very light in some places. Carpet installer was strange. Kept telling me what a good job he would do and then totally messed up the corners of the room and along the base of closet. Then was angry with me because I complained. Carpet is still shedding from the dull knife he used. Installation worse than the old stuff he took out. Carpet is not soft and is more like a twine texture on feet. Tile is nice and really love it!

Empire advertises a lot so that's a sign that they're successful. I had them install the cream colored Phoenix carpet and I absolutely love it. They did the job all in one day and after they left, we were painting and getting down by the moldings and I was looking at the carpet, and it was installed really cleanly. The line's straight and not tucked in inappropriately, which was really good. It was wonderful and I highly them recommend to anybody.

We had chosen Empire Today for a carpet installation in our home because of their convenience and price. It was a very professional installation. The staff were very helpful and friendly. The new carpet met our expectations and it's comfortable.

Empire Today is excellent. They are 100% 5-star in my book. I'm very happy with their service and I cannot complain anything. Jason, the rep guy who came out to my house, was really awesome. He was very accommodating, very friendly, and very professional. And I'm also very happy with the two guys who came out to install the carpet. They are very clean and got the thing done on time.

I like the carpet that Empire Today installed in the two upstairs bedroom in my house. It was exactly what I wanted. I looked at Home Depot and got quotes from them but Empire matched their price and they could install it way quicker than Home Depot can so I went with Empire instead. I liked the whole installation process and the experience when the sales rep came, showed me all the options, and went over the pricing with me. As for the carpet, it's soft and nice. I'm impressed by it and I'm very satisfied.

I had Empire Today install a carpet and a wooden floor. The wood that they have put down is lifting up at the beginning of the door. I'm not a 100% happy. They need to come back and fix their work.

I have used Empire Today 3 times, and every time has been an absolute pleasure from the sales persons who came to my home to the installers that did the job. They were all courteous and really did care about my needs. And the carpets and flooring are top notch! I have recommended Empire to everyone I know! Thank you again!!!

From beginning to end, this experience was exceptional. The beginning phone call to Empire which led us to a salesman coming to our home until 2 men arrived and installed our perfect floor. The whole experience was really exceptional. Polite, helpful, going the extra mile = absolutely zero complaints. Would recommend to anyone.

We love our new office floors - the quality and the color are how we pictured. They are laminate but look almost hardwood. Also love the wide paneling. The install team was fast and professional and the install itself was very convenient. Thank you.

I own a construction company and decided to use Empire Today for the carpet install of a basement project. This was the first time and the last time I will be using them. The one reason I was using them was because they said they could get it done faster than the other companies and I was willing to pay $.70 more per square foot to have it done faster for the client. The night (7:48 p.m.) before I get a call from them saying they aren't going to be able to install it tomorrow. When questioned the guy couldn't even give me a logical answer as to why. Being in business I know the first thing not to do to people is lie to get their business and change things on them. When they finally showed up to do the work I was told it would be first thing in the morning. Not true either. They didn't show up on time and the work didn't even start until 10:50 a.m. I wish I never would have used them as they have been nothing but a headache.

About 4 years ago I had new carpet and padding installed in my home. Sometime later I noticed welts in the carpet. I called and told them about this and they sent someone out for a charge of $125.00. The representative fixed part of the problem but not the entire problem. He said that would go away or flatten out. Of course that did not happen. I recently had my carpet cleaned. The carpet shampoo man said "there is something wrong with the installation of your carpet. I am afraid it will detach from the wall. It is too short or something".. Well, that never happened... thank goodness. I have been in contact with customer service several times since June about this and they keep saying they need to escalate it. The issue is never resolved. I love the carpet but I have bad installation and poor customer service. This has gone on far too long. It needs to be resolved.

I looked around at cheaper stores like Floor & Decor and Empire Today was a lot more expensive but I feel like we got a much better quality product from them. I also thought that I could trust the person that came in to install our flooring. They installed vinyl flooring that looks like wood in the living room and three bedrooms of my home. It's very pretty and all in all, we were well pleased with it. I like it, the color goes real well in here and it's non-slip. My 95-year-old mother and I live together and we feel like it's safe. We used to have carpet in here but I have little pets and that was not working very well. I also feel like the vinyl flooring is healthier for our breathing. I'm happy I don't have the carpet. It doesn't seem congested in here and everything is easier to control.

Empire Today sounded like a good company so I had them do some carpeting for the whole living room, upstairs hallway, and stairway for about $1200. I like that the carpet is very easy to keep clean. I did consider other brands but I liked the girl from Empire Today who came back and did the measurement. I've been real pleased with Empire Today. They were just very easy to work with. The installers who came out were nice and clean-cut young men. All in all, the experience was good.

I had Empire Today install carpets and a floating floor. They've done my flooring in the living room, dining room, hallway and stairway on the carpeting upstairs. I also had them install vinyl tile flooring in the bathroom downstairs. I thought about other brands, but what I liked was that they came to the house and brought samples. Also, their prices sound fairly reasonable. They do a lot of advertising, and I figured if they were that bad, I'm sure they would have been nailed by now. I had a very positive experience with Empire Today all the way around and have no complaints. I had one issue and they followed right up on it and took care of it. I would recommend them.

We shopped around. Empire Today did a cost comparison and it was wonderful. The reputation of the company has been around for a while so I went with them. Their guys worked with me negotiating the deal. Empire Today installed hardwood floors on my whole downstairs flooring. It was three rooms, two bathrooms, and a kitchen. We love our floors and they look great.

Empire Today installed the carpet in my living and dining room. They're very careful about asking the questions to answer my need. The texture of the carpet is nice and we like it very much. They did a good job and we're enjoying it.

It was convenient for me to have Empire Today go at my home to do the free estimate. Eventually I had them install a laminate flooring in my bedroom which matched the color of my living room's. They showed up on time, did the work, and cleaned up everything. I was very satisfied.

Empire Today installed carpets all through my house and I love it. I’m grateful that I have new carpets because I’ve been wanting it for a long time. I have a new granddaughter and a new grandson and they can crawl over it and not get dirty so I’m happy with it. Empire did a fantabulous job. I made my order and the next day they were here. I didn't have to wait. And they were here before I was even awake. They were sitting outside in the truck at 8:00 which was on time. I was shocked that they got my whole house except the kitchen and the bathroom done in the short period of time that they did. It only took them a couple of hours and they did a great job in every inch of the house. It was awesome and I was really impressed. They even moved my furniture for me which was great because I couldn’t move it. I had a great experience and I have already recommended Empire to a couple of my friends.

I had carpeting installed in three bedrooms and tiles in two bathrooms by Empire Today. I’m new to the area and a couple of people had recommended them. Their salesman pretty much sold me on it. He showed me a lot of different options and was fairly honest. I like him and was comfortable with him. The installers were very respectful. I’m elderly and I move as much as I could. I had no problem moving things around and they’re very courteous about it. They were also very neat and cleaned up behind themselves. However I found a few things wrong that I didn’t see at the time and I wish they had pointed them out to me.

I got with Empire Today because of their salesman and they installed luxury vinyl flooring in my porch, living room, and hallway. They also did some carpet in my office, bedroom, and the steps. I like that the floor looks like wood and it is waterproof. Everything was great except that I wasn't aware that it scratches because I thought it was gonna be scratch-proof. Nevertheless, I am very satisfied with the experience.

I hired Empire to put down laminate and new baseboards in my 850 square foot condo. To date I've given them $3600.00. On the first day of installation, (11-28-2016) a rep from Empire calls to cancel and reschedule. I was not too happy considering it was my only day off. Ten minutes later the installers show up at my door saying they never cancelled. Just a little confusing. The installers were able to complete my 12' by 10' bedroom and a small section of the living area. I was absolutely horrified to see the shoddy job they did! I will not let these people back in my home. Do not hire Empire Today! They do an awful job and the pictures speak for themselves!!

Your guys were absolutely outstanding in doing their jobs. We especially like to thank your rep/salesman. He was completely outstanding, courteous and helpful in every way possible. He helped us out with a few problems we had with the stairs. Thank You.

We have used Empire Today before, and this time we had them install some carpet in my entire upstairs and my basement steps. So far it has met my expectations. Plus, everybody was nice. I would recommend them.

We had a carpet installed by Empire Today in our bedroom and stairs. The timeframe was really important to me. I needed the carpet installed within a couple of days, and everybody else were saying that they could install the carpet in six weeks to three months out, and I was totally shocked at how long it would take. So I went with Empire. The lady who came to measure, as well as the installers, were great. We've only had the carpet for a month or so, but it looks nice.

Before going with another company, check Empire. Compared to others, the cost and quality of their products are pretty good. They installed the carpeting in the living room of my home. I got it because of its price and I like its quality and color.

I had Empire Today do the upstairs of our home years ago so we recently had them work on our big kitchen floor way, hallway, and inside the closets, plus I had a rug installed in my living room. I'm happy with the color of the linoleum and I like the stain-resistant rug. I'm happy with the work Empire did, but it took three times to get the front foyer straight. My floor near the door is humped up a little bit more than where it actually shuts at. So when the door is opened all the way, it hits the floor a little bit. I told the installer to not put another piece of the luan down because it's gonna be too high and the floor will hit. But he kept going and finished it all up, so when I open the door, it hits. His solution was to take the door sweep off the bottom of the door. It fixed the problem but I was thinking that the door sweep was there for a reason.

I had some tile and wood floor installed by Empire Today. I liked their product and the way the sales rep talked about it. My favorite is the wood floor and I like its color. The installers were also on time and the job was done professionally and quickly.

I bought carpet and flooring for my house. The sales rep I dealt with at Empire Today was fabulous. The installation team and the whole thing were great. I've even given my sales rep's number to somebody else.

The service was good. I just wished the installation crew had some type of uniform to prove they worked at Empire Today and their communication skills were limited in any event the carpet was nicely installed. The carpet could of been connected with the living room carpet a little better but it was good enough.

Waiting for Empire to contact me as soon as possible to resolve this problem. I hope they do the right thing.

I was really pleased with my new kitchen floor and the laminate in my other rooms. The workers friendly and worked diligently. The laminate workers did damage two areas and woodwork but, they took care of the damage. Easy to work with. It was a little hard to communicate with the laminate workers in the other areas outside the kitchen. They showed me the damage and then just stood there and looked at me. No explanation what to do. I called the company myself and they immediately resolved the issue. I was really happy.

From the phone scheduler to installation, everyone was professional, on time, helpful & knowledgeable. Advice would be to purchase the best you can afford, listen to the sales expert as well as the installation crew. They not only moved out 5 big items I couldn't lift, they moved them back in for me, removed the old carpet & pad & cleaned up. Would & have highly recommend(ed) Empire to others.

I had my whole condo done in laminate. The process from beginning to end was fantastic and the floor looks great. The men who did the installation were right on time and the whole job was finished in one day. Recommend highly.

I am extremely dissatisfied with the unacceptable level of service of The Empire Today Company. Below is a brief timeline of my un-endingly frustrating interactions with them:

I had Empire Today install carpeting. The gentleman that came out to talk to me was very informative. He quickly cleared up any doubts or questions I had. The two gentlemen that installed my carpeting were excellent. They kept me informed as to how long it would take. We had to step away for a minute because my husband is on dialysis. But they continued to do the work. They were quite comfortable with being at the house. I was quite comfortable with them being there.

Empire Today has better quote compared to their competition. Their sales rep and installation team were good. Installation took a little bit longer than I expected, but it’s not really their fault. I have a really old house but they did an awesome job.

I had carpet installed by Empire Today in two bedrooms. I had previously done my living room and dining room with them. I like their stain resistance feature. On the whole, they were really good and very efficient.

I've been using Empire Today for years. They did my floor in my den and they're eventually going to do my basement in the spring. Their sales rep was fantastic. I had picked out two floorings which I both love. I'm putting one downstairs and one upstairs. I used the rep's expertise and asked him which one would look more appropriate with the color of the furniture that was coming from Raymour & Flanigan. The flooring he picked was perfect.

Do not waste you time, effort, or money! I have been fighting with Empire for a month trying to get my carpet job fixed that needs completely redone and they continue to give me the run around. I have been home 4 times with someone suppose to come and no one ever shows up. I paid over $4800 for a rushed crap job. An installer came today to try and fix the problems and only found more problems and could not fix anything because the original installer cut all the material short, very short. The installer actually advised me to contact BBB.

I had laminate floorings from Empire Today installed in our two bedrooms and two big closets. I like the flooring really well, especially the color. Everyone likes it. I only had a couple of times I had to have them out to fix my doorway. Other than that, the installers did an excellent job.

Empire Today installed Pergo laminate wood flooring in my living room and it was quick. The flooring's color is good, but there are a couple of pieces that I think should be replaced. But it's been a good experience.

I had Empire Today install carpet in my living room and the hall. It’s a beautiful carpet and I like the color. In fact, I used to work for a carpet wholesaler, and I could tell from the samples whether it was quality carpet or not. So, when the man came and showed me the samples and priced it out, I discovered that it was a real adequate carpet. The young men did a wonderful job putting it down. They were very competent, careful, and courteous. The installation was done in a timely manner. My experience was satisfactory.

I had the living room and bedroom in carpet and then I had a dining room, family room, and a little tiny hallway done in the laminate by Empire Today. The salesman that came out to the house was well informative, honest and very nice. I wanted bamboo flooring and that’s what I had set out for. And he explained to me the pros and cons about having it done in our climate. He told me that if I want it done, it could be done but it was much more expensive and it wasn’t practical. I really like the laminate done by Empire Today and I wish I had the whole house done in the laminate. It looks like hardwood flooring. And it's easier to take care of and it makes our room look so much larger. It's also easy to clean.

I had an appointment with Empire Flooring on November 19 between the hours of 9:00am and 11:00 am. They had called stating that he was running late and he would be here around noon. Well 12:00 came and went never showed up and never got another call saying that he wasn't able to make the appointment. Great way to do business. On Monday I had received a call from the local manager and he made it sound like I was the one that wasn't available for the appointment. I have 2 days off a week and I am an Owner/Operator so I have long days and on my days off there are things that I need to get done not to be waiting around for someone who doesn't even show up screwing up my whole day.

I had Empire put carpeting when I first moved into my house. My wife decided she wanted laminate flooring instead so we had them come throw the carpet out and put laminate flooring in. They did our living room and dining room and also installed blinds. So far, my new flooring has met my expectations and everything's fine.

Empire had the 50/50/50 deal which I thought was pretty reasonable, that's why we went with them. We had them install LVT tiles in our foyer and kitchen while the hardwood is in the living room. I like the style and color of the LVT. But I was irritated that the laminate is dark wood but doesn't have a shine to it. For the LVT installation, there was guy who was supposed to come out before they lay the laminate down but he didn't make it out here. Empire said he couldn't find the place. If he has GPS, I don't see how one couldn't find it. Nevertheless, I was very pleased with the work of the last crew that they sent. They stayed busy until they got the job done. I was dissatisfied with Empire at first, but I became satisfied once we got everything going and situated.

Empire Today has done carpeting in our whole house except for our hardwood floor. My son loves it, I love mine, and then we have a piece in the hall. The installers were awesome. The guys came in, moved what they needed to move out of the way and started laying down the carpet. They must have been finished in an hour. What I was happy about is that they cleaned up before they left, and that was good. Adding to that, the price is fair. I love their 50/50/50 all.

On November 1, 2016 I sat down with the Salesman from Empire Carpet to order carpet for my 3 bedrooms. He told me to choose a date, any date for installation. I chose November 15. I figured this would give me time to clear out all the excess from the floors of the rooms and have it all put back together before my grandchildren arrived on Friday the 18th for me to babysit for the weekend (They are 1 and 3 yrs old). On November 14, Empire called me to see if I could change my install date and I told them absolutely not.

Empire Today installed my carpet and did some trimming with the wooding in my home. The sales representative was excellent. However I had a little problem with the installation team 'cause they were not sending enough crew. It was a mess. But eventually it all got straightened out in two weeks. I'm satisfied with the work once they got the right team.

Empire Today installed carpeting in my family room and I was really happy. The lady got the type of carpet that I asked and the installers were really nice. I have no complaints. I'd consider calling them again because we're gonna need more carpet in about a year.

I talked to different people on the phone and different customers that have that dealt with Empire and Empire was the logical choice. Their sales rep was excellent. He was very professional, pleasant to talk to and he wasn't pushy. The installers were also very good. They were very qualified guys who did a beautiful job. I got to save a couple of hundred dollars more often, then I'm going to be calling them again to do another room.

Empire Today did my floors and rugs. The flooring met my expectations however the installers were supposed to do it all in one day but they didn't. It took them three. They did the floors, the wood floors first and then they didn't have the carpet, so they have to come back and do the carpet. But they only had the carpet for the stairs and I wanted the stairs and the guestroom done. So, then they had to do the stairs and they had to come back to do the guestroom.

I had laminate floors and carpeting from Empire Today. The sales representative was awesome and the installation team was excellent. Also, the new flooring installed met my expectations. I would recommend them to other people.

I purchased my Empire Today Carpeting less than two years ago for two very large rooms. I opted for the upgraded padding and all the bells and whistles the sales rep offered. After 15 months large bubbles, as well as the seams became visible. I called Empire Today and was told in a rude fashion that installation was warranted for just 12 months. I asked how the seams could be installation and not a failure of the product and was told they are and there is nothing they can do.

It's only right to preface this by saying the two independent contractors that came out to do the actual work were very good. If they had their own businesses, I would review them separately and give them high marks. But Empire Today, as a company, is unprofessional and generally horrible. My girlfriend and I bought our first house recently and wanted some carpets replaced and some laminate flooring put in. We spent 4K, and scheduled to have it done on a specific Saturday, before our big truck move in. We were told the workers would show up early that morning, and they'd call when they were 20 minutes out. Our workers called that morning and were there good and early. However, they were only the laminate crew... The carpet crew was separate (a detail not provided by Empire).

Empire Today installed carpet in our home. The sales person was very nice. The installation team was really nice, too, and I like the way they did their work. They didn't leave any mess around. I'd recommend them.

I had my carpet installed by Empire Today. The first group that came out brought the wrong stuff. The second one came out and put everything down. It was not a good experience but would still recommend them.

We had another house where Empire came in and tiled the floors for us, and they were very prompt and efficient so that’s why I had them install hardwood flooring in three bedrooms for me two months ago. The sales rep was very helpful. He brought some samples and was pretty patient when I fooled around and made my mind up as to which product to go for. The installation team was also excellent. They did three bedrooms in one day, did a really nice job and I was very satisfied with it. Overall Empire does what they say and they're very competitive pricing-wise.

I'd recommend Empire Today. In fact, I went to seven different places, both those that I was familiar with and some new ones, and I never found what I was looking for. So, after doing the footwork for a while, I decided to try Empire and see if they have what I was looking for and sure enough, it was there. The two salesmen who came out were friendly and knowledgeable. My only complaint is in the communication between the salesman and the installers. I redid the house into an open concept and it had Pergo tiles and carpet in strange transitions. I made it very clear to the salesmen that I didn't want any transitions, and they saw how open concept the floor to the house was.

I had my Pergo floor in the kitchen installed through Empire Today a month and a half ago. Their sales rep Lisa was great. Everything was wonderful. The installation team was phenomenal. They're very professional and respectful. I didn't think it was going to be as beautiful as it is but they did a beautiful job.

Empire Today installed carpet in my bedroom. Their sales rep charged me too much. The next day, I decided I couldn't afford that price so I cancelled. A few days later, another gentleman called me and said they could do it for less so I decided to go ahead and do it. The installation team were really helpful. However, I'm disappointed because they did not put down a strip at the doorways into my bedroom and to my bathroom. I had a wooden strip down before on the other carpet. I guess that was thrown away with the old carpet. So, I'm scared it's going to ravel.

Empire Today installed vinyl flooring in the living room and dining room floor. The installers were nice and very efficient. The only complaint I have is when they did the installation of the quarter round, they just cut the ends off. They didn't stain them so they're like bare wood looking and my floor is darker.

I have been working with an Empire Today CSR named Suesan ** on the problem of my estate living/Harvest oak laminate wood flooring. It is warped & bowed on the edges & sides. Since this process started on 10/28/16 I've been told to: take pictures & send them to her which I DID in less than a hour. I was told it was water damage & I should have a flooring company come out & test it with a moisture meter. I DID not feel that was my responsibility.

The salesman was great, the installation was very good, however, when I called several months later about a closet guide that come loose after they installed it, they told me they could not do anything about it even though they caused the problem to begin with. I explained that they removed the guide to install the carpet and then did not re-install it properly but that did not matter to them. I told them I could not move my closet doors and that I am handicapped. They said to get someone locally.

I used Empire Today many years ago. They had done my kitchen floors and recently they installed carpeting in the guest house. The sales rep who came out was very good. The installation people were wonderful.

I had four rooms of carpeting done by Empire Today in my other home. Then recently, I had three bedrooms and a family room done and it turns out to be what I have expected. The carpeting was good and I'm happy with the price. I have recommended them to people. Terry ** was the saleswoman and I liked her and we got along. The installation team was also very good. However, their selection of carpeting is down to nothing. I can only have four or five different kinds. The selection needs to improve because they had more selections when I bought my first carpeting from them.

A friend of mine got flooring from them. She told me about the prices because she had gotten five rooms of carpeting from Empire and it looked nice and clean. I also had them do the tile flooring in my kitchen, but I wouldn't do it again because when the salesman showed me samples, I thought my floors were gonna be the same, large and thick squares that looked nice for the same price. However, it turned out that it wasn't. I was glad about the thickness because I have laminated wood on my den and kitchen floor, but the quality was different. I wasn't impressed by the way they cut the flooring across and put that big, old, ugly strip on there. I didn't think they would do that, but their guy said it had to be done to hold it down. Also, I told my husband that it wasn't the right color. It's down neat but I don't like the coloring. I got a couple more rooms I was gonna do.

The sales executive from Empire Today was awesome. He’s super helpful, serves and knows things. Empire Today worked on all the rooms of the house that have carpeting, including the four bedrooms, hallways, two sets of stairs, family, living and dining rooms, porch, indoor and outdoor. We had different installation teams who came and the first team had some challenges. We questioned the carpet as it looked lighter to me but they were awesome, patient and fantastic. The were exceptional. Then, the installation team that we had on November 16 was also fine. They did what’s needed to be done.

I had indoor outdoor carpet put on the front porch and steps by Empire Today. My house is green and white, and I got green carpet which matched my house. I would've gotten two of them but they don't carry blue. So they lost one order because I got two houses and I was going to have carpet on both of them. But as far as I'm concerned everything went well. They did a good job. They said what they're gonna do and they came and did it. Before I called Empire, I tried two other flooring companies here. One of them came out and measured up and never showed up anymore. The first one was supposed to come out and measure up but they never showed up.

What started out as a very frustrating and extremely inconvenient experience, turned out phenomenal. Bea was excellent in following through with her promise of us finally getting our carpet installed. Our installers Angel and Juan were professional and were extremely detailed-oriented. We absolutely love our carpet!

I had a laminate wood floor put in by Empire about 7 months ago. I liked it so much that I had another type of floor put in my bathroom by Empire a few months later. After about 6 months on my laminate wood floor I could feel the wood slightly start to buckle up in a few spots. Since it was slight it didn't cause me much concern. Two weeks ago the floor started to get large air spots and buckle up a lot more, almost to the point where you could trip on it. I called Empire and told them the problem and the customer service representative said she would put me on the priority list to have someone come out and fix it. I never got a call back.

Sales rep promised installation on my chosen date. Got confirmation call the day before, on morning of install they call and cancel. I'm only available on weekends as I work Monday through Friday and wanted my carpet before the holiday the following week. They promised me a callback from the install scheduler within 15 minutes and I never received that call. Canceled my order, very unhappy with Empire.

Had an appointment set for Friday (11/18/2016) between 7 to 9 PM central time in Eagan MN. Nobody showed up. When called, I was told "Oh the rep got sick." which I understand but at least call me and inform so I can plan accordingly. Very unprofessional. Will not be getting carpet from Empire.

I saw that Empire Today was having a sale on carpet/padding/installation - 50 percent off everything. I scheduled a service appointment for an estimate. I left work early, losing money to be here for my appointment, which was scheduled several day in advance. I called to check on my appointment and a time they would be here since I did not get a call. At first I was told I was not scheduled, but later told they showed me as having an appointment, but that I was not assigned. I was then told that they were very busy and would not be able to send someone out that evening or the next two days. They would however be able to sent someone out the next Monday. This would mean I would need to take another day off of work without pay and yes their sale would be over by then. They apologized but stated there was nothing they could do.

The guys that installed the carpet were excellent. But after I had the carpet installed, I saw an Empire advertisement on TV for a pretty hefty discount of 50%. And when I called to inquire about it, they said that the carpeting that I purchased did not qualify for that. But the advertisement was perfectly clear. It seemed to me that it applied to all kinds of flooring, carpeting and wooden etc. The promotion was kind of ambiguous.

I had Empire Today install carpeting in my home. They have better quality carpet so I went with them. In fact, the carpeting is good, and I like it. Their sales representative was very good and professional. The first installers were good, but they scratched up my table really bad. The second ones were really good, and I requested them again because they were so efficient. The third ones were okay. The fourth ones were also okay, but they knocked one of my nightstands and the bulb off of it, and they didn't tell me. I happened to see it later on in the evening after they had gone.

Empire Today did 300 square feet of carpet at my home. I had great interaction with their sales rep and they had a really good installer though he didn't pick up all the materials that were left there that needed to be cleaned up.

I would second an existing review. I was quoted $4200 for carpet install by Empire. $2500 from Big Box home improvement store (same install). They continued to tell me that they were the only ones that can do this/that, and that their buying power got them great deals. Well, when I decided to call and cancel the next appointment, by some miracle they were able to get the carpet install down to $2400. I, too, was quoted a much higher square footage by Empire (including scraps on both quotes).

I’m satisfied with my experience with Empire Today. They did a good job on my laminate flooring. They were very polite and couldn't have been any nicer. They went about their job and cleaned up after themselves. This is the second time I’ve had them and the reason I called them again was they did a good job the first time.

The salesperson from Empire Today was a nice man. I had the company install carpeting and linoleum in my kitchen and their installers were very polite, calm and knowledgeable in what they were doing. And they helped me get the stuff that I couldn't lift out of the room. It was just a very good experience all around. I have already recommended the company.

I had a vinyl kitchen floor installed in May 2010 by Empire. Several months ago I noticed that 9-10 of the tiles had bubbles forming. Due to personal reasons, I could not address the issue until last month. After a couple of phone calls finally someone called me back to arrange for an installer to come to my house and assess the repair. I would have to pay $95.00 for him to take pictures and send them to his manager. I did that on 10-27-16. Someone was to call me. After 6 days no one called, so I had to call them and got a return call on 11-4-16. I was told the cost of the job and that they did not make the color of my floor anymore but they had something very similar. My other option was to replace the entire flooring. Empire also asked me if I preferred morning or afternoon. I chose afternoon.

Empire Today installed laminate flooring at home. I had a good experience with their sales team and their installation team did a good job. They were polite and got everything done. There were a couple little pieces that were missing from the stair and a piece at the bottom of the staircase that hadn't gotten installed. But they fixed them in a timely manner. They worked 10-hours that day to get it done. So, it was all good. I recommended them to a couple of people already.

We had our flooring in the condo installed by Empire Today. The sales team were knowledgeable and the installation team were good. The flooring has met my expectations although I only had one issue where they had to come and replace a board.

Empire Today installed carpet in our home. Their sales rep and installation team were great. Everything went smooth. Everybody was on time and they cleaned up. Our new floor is perfect. It looks great and I'm very happy with it.

My mom and dad have had Empire Today doing their floors quite a bit. The last thing the company installed was hardwood flooring in the kitchen but they've done carpeting, too. The salesperson was great. He was nice. He clowned around and made me feel like this wasn't something so serious and so he was really good. We had problems with the first team that came for installation so I told him I did not want them coming back and he said they wouldn't because they were out of Detroit over in Grand Rapids helping out. Then the people that we had come in the second time were fantastic. They worked really hard and kept apologizing when it took a little longer than they thought because one of the guys had to do a repair job. But they were good and cleaned up well. We had a good time with Empire Today. We can't wait to get the money put together to get the other half of the room done. I'd definitely recommend Empire Today.

The other flooring company that I used previously didn’t have a very good customer service. The guy said he would come back to look at my carpet upstairs because it's rippling but he never did. There was no point in going back to him when he didn't care about what was going on. On the other hand, my Empire Today sales rep was unbelievable. Jack was awesome and he gave me his business card. I called him when I wanted my living room and dining room done. He came out and brought me samples. I even referred him to my best friend and she had a really good experience as well.

The carpet installation by Empire Today on the four rooms I have at home worked out fine. I had good interactions with their sales team and the crew was really friendly. Moreover, the new floor has met my expectations.

The Empire Today sales rep was very knowledgeable. He came here and showed me the products. He got me a good deal that's why I got them. The installer was excellent, too. I had the company install wall to wall carpeting in my home. There was one problem. The installer got here with the carpet but somebody in the office made a typographical error. Instead of a four, a three was put in there so the carpet was ten feet short. But the installer called the office right up, got the item to us the next day and installed the rest of it.

I had a good experience interacting with Empire Today's sales team. Their installation team were very good. I was very impressed. Everybody was on time. They finished ahead of schedule and everybody that has seen their work had nice things to say about it.

Empire Today was recommended for my boyfriend. They put flooring for his cousin and I was told they'd done really well over there. They gave me a date. But they did not show up. Then we stopped the schedules but they finally got it in. And because I was gonna cancel the service, they were supposed to give me a $200 discount at my price. I already called them and they said they would, but they have not. I see nothing appearing on my account. But installation was wonderful. The new floors are beautiful and have met my expectation.

We had Empire Today install carpet in our home and it has met my expectations. The only thing is that they didn’t leave me any leftovers. Every time I have carpet put down, I was left with a long piece of leftover carpet. Other than that, I'm happy with my experience.

The salesman from Empire Today brought a couple of samples and a couple of books. We looked it over and discussed it nice and fine. We had everything ready for their installation team. They carried out the furniture to our garage. We had everything cleared off. But the one thing is the installers were dressed in not very workmen-like clothes. I'd think they would wear a uniform, like khakis and a shirt, maybe, with the Empire logo. They looked like they walked off the street with ordinary clothes. They should be dressed more professionally. But they were nice and did the job. They installed carpeting in the living room, dining room and the hallway of my residence. There are a couple of seams that I can see but maybe, over time and with more vacuuming, these might disappear.

I had some vinyl flooring installed by Empire Today and their sales rep was excellent. The installation team was also very good. They were very quick and very professional. I’d like real hardwood but with my vinyl slabs, my flooring is still good. However, my daughter’s supposed to get a $100 check or credit because she referred me to them but she hasn’t received that yet.

Empire Today installed hardwood flooring in three bedrooms for me. They were a week late but they did well. The floors are still cold but that's to be expected. Their sales and installation people were nice guys.

Empire Today had a 50/50 sale going on and their price was really good. Their salesman, John, did the initial contact and the pricing. The experience with him as far as measuring and quoting me a price, doing all that quickly, and having the samples right there was much better than going to a brick and mortar store. John worked with me and he seemed genuinely upset when the installers did not show up although it was out of his hands.

Empire Today installed my carpet about a month and a half ago. The sales girl I talked to was awesome. I got another quote on another part of the house and I told her I wasn't ready at that time. She did not push further and I appreciated that. Empire is cheaper than other companies, too. On the other hand, I was told a certain time window that the installers would be there but they were majorly late so, they were at my house until ten o'clock at night when they were supposed to be there in the afternoon. That's the only inconvenience I had.

I had Empire Today install carpet in our home. I've recommended them. Their salesperson was very patient. I appreciated that because I had a painting contractor that showed up early. The installers did a nice job as well.