Empire Today Reviews

Empire was definitely better-priced than other companies and they exceeded my expectations. From the person that received the phone call to send somebody out to show us the wares to the guys that did the work, the whole experience from beginning to end was very satisfactory. The initial guy presented the different fabrics and it wasn’t a rushed job, while the guys that came out to lay the carpet did very hard work and they did over 130 yards of carpeting. I’d definitely go with Empire again and recommend to anybody that needs carpeting.

We contracted Empire to replace our carpet. At first everything went well, the salesman came out and met with my wife and I. They even did a price match. When the installer showed up that is when is all fell apart. The installer told that it was cheap carpet, there would be a large seam that I would be able to see and the padding was just ok. He then told me he had better carpet and would show me samples. If I liked it I could cancel my Empire order and he would be down next week to install the better carpet. I called Empire and told them what was going on, I kicked the installer out. He then stood in front of my house until I went outside and got him to leave. Empire said they would call me back, that was at 1100 AM. I am still waiting for the call back. Completely disappointed with this whole situation.

Everything turned out wonderful, my husband and I are very happy with the results. The salesman Douglas ** was very informative about the product and the contractor that laid the flooring did a great job. My husband and I just love it.

We had carpeting installed by Empire Today in the family room and in the computer bar area of our home. Empire offers good quality at a reasonable price, and it was easy and convenient with them. We liked the color of the carpeting. We previously had one room done in the color that we selected, so we decided to go with that color as a theme throughout the house, and we'll also be doing the living room area and the hallway in the summertime this coming year. However, there were some issues in getting a call back. We even tried to call the salesperson who sold us the carpeting, but he never returned our call. Nevertheless, with the exception of the call back issue, it was fine overall with them.

Recommendations and the price of Empire Today's products were the reasons why I chose them. The carpet was installed in the second floor of my home and is much better than the ones in other companies. The coloring is also perfect. The carpet is great and my experience in getting it was quick and easy.

I had Empire Today install some carpeting in the great room of our home and in one of my offices. I like our new flooring's durability. The great room is fairly 30 by 30, so it’s a giant room with a giant fireplace and all floor to ceiling windows. It is two stories high and it’s spectacular. It’s a gathering place, so the carpeting has to be very durable. I got Berber which was the same type of carpeting I had done beforehand, but this was a little different and it’s certainly brand new and there are no stains, tears, and holes. I’m very pleased. The idea of using Empire was very simple. I can get carpeting anywhere, but the fact that I picked out the carpeting on a Tuesday and it was installed on a Thursday was very impressive. In fact, they were going to do it the very next day, but I couldn’t be around for that. Overall, my experience has been convenient, friendly, and excellent.

I got one of the top throw-down rugs that Empire had and I'm happy with it so far. I like it in the hallway and in the closets and how the installers did the seaming. I can't tell where it began and exited so they did a very good job. Even the gentlemen that came out were very nice. I had trouble with my card but they were patient with it, plus they were very courteous. The best thing was I held them off twice because I thought I wasn't ready for them. Then I had to do some other things and I asked them if they could wait a little more. I took out my fireplace but I haven't even taken the wall down so I wanted to clean the mess first and they worked with me on that.

The installers did not like the idea that we wanted to pay half up front and half upon completion. Refused to rip out soiled carpet (which it is pretty bad pet stains) in one area of the stairwell. However, instead of telling us this was a concern and giving us the opportunity to pull it up, they put the new carpet back in the vehicle and drove away. Multiple calls to Empire customer service did not resolve a thing. "We can reschedule" they said (not sure how that would work when they would not do it in the first place).

We have most of our home done with Empire Today. I received 2 mails telling me that if I referred someone and they gave them our Reward number at the time of appointment and installation I would receive $100. This was all properly done, however I never received the money. I was told on 11/14/16 the $100 was in the mail, never got it. I called local office and they said they can't help me! What!!! So, I talked to corporate and they implied that it wasn't done properly with the reward number being given at the proper time. That is a total lie! We did everything in the way and order that they instructed. They do not stand by their word, and I WILL NEVER USE EMPIRE TODAY AGAIN! Nor will I ever refer anyone to a company that says and promises one thing, but then totally turns around and doesn't fulfill their promises. A total rip-off company, do not use them! I am also filing a complaint with the Better Business Bureau for false advertising!

Empire installed commercial flooring in November 2014 when I renovated a retail space for new tenant. Upon my first meeting for an estimate, I pointed out that the floor was irregular due to a structural addition. They assured me that the combination of the high-end materials I chose and proper subflooring and installation would ensure a smooth floor. Within 6 months, the flooring cracked. A representative said it cracked because of the sub flooring. I said yes because sub flooring was incorrectly installed. Flooring then installed the second time - they assured me sub flooring was adjusted so floor should be fine. After 2nd installation I pointed out that the sub flooring was NOT adjusted - could still see same irregularity in the floor. So 6 months later, it cracked again. Short story: Flooring was installed THREE times - all with the same result. Dangerous floor cracking in a retail store - perfect trip and fall scenario.

Sales person was on time and showed us a variety of products. Gave us decent price. Problem with deposit. Got billed twice for $2800. Sales manager corrected but took a couple of weeks. Promised an additional $100 off. Ceramic tile installation was good. Grout seems to be two colors - supposed to be malt color, but is very light in some places. Carpet installer was strange. Kept telling me what a good job he would do and then totally messed up the corners of the room and along the base of closet. Then was angry with me because I complained. Carpet is still shedding from the dull knife he used. Installation worse than the old stuff he took out. Carpet is not soft and is more like a twine texture on feet. Tile is nice and really love it!

I had Empire Today install a carpet and a wooden floor. The wood that they have put down is lifting up at the beginning of the door. I'm not a 100% happy. They need to come back and fix their work.

Empire Today is excellent. They are 100% 5-star in my book. I'm very happy with their service and I cannot complain anything. Jason, the rep guy who came out to my house, was really awesome. He was very accommodating, very friendly, and very professional. And I'm also very happy with the two guys who came out to install the carpet. They are very clean and got the thing done on time.

I like the carpet that Empire Today installed in the two upstairs bedroom in my house. It was exactly what I wanted. I looked at Home Depot and got quotes from them but Empire matched their price and they could install it way quicker than Home Depot can so I went with Empire instead. I liked the whole installation process and the experience when the sales rep came, showed me all the options, and went over the pricing with me. As for the carpet, it's soft and nice. I'm impressed by it and I'm very satisfied.

We had chosen Empire Today for a carpet installation in our home because of their convenience and price. It was a very professional installation. The staff were very helpful and friendly. The new carpet met our expectations and it's comfortable.

Empire advertises a lot so that's a sign that they're successful. I had them install the cream colored Phoenix carpet and I absolutely love it. They did the job all in one day and after they left, we were painting and getting down by the moldings and I was looking at the carpet, and it was installed really cleanly. The line's straight and not tucked in inappropriately, which was really good. It was wonderful and I highly them recommend to anybody.

I have used Empire Today 3 times, and every time has been an absolute pleasure from the sales persons who came to my home to the installers that did the job. They were all courteous and really did care about my needs. And the carpets and flooring are top notch! I have recommended Empire to everyone I know! Thank you again!!!

From beginning to end, this experience was exceptional. The beginning phone call to Empire which led us to a salesman coming to our home until 2 men arrived and installed our perfect floor. The whole experience was really exceptional. Polite, helpful, going the extra mile = absolutely zero complaints. Would recommend to anyone.

We love our new office floors - the quality and the color are how we pictured. They are laminate but look almost hardwood. Also love the wide paneling. The install team was fast and professional and the install itself was very convenient. Thank you.

I own a construction company and decided to use Empire Today for the carpet install of a basement project. This was the first time and the last time I will be using them. The one reason I was using them was because they said they could get it done faster than the other companies and I was willing to pay $.70 more per square foot to have it done faster for the client. The night (7:48 p.m.) before I get a call from them saying they aren't going to be able to install it tomorrow. When questioned the guy couldn't even give me a logical answer as to why. Being in business I know the first thing not to do to people is lie to get their business and change things on them. When they finally showed up to do the work I was told it would be first thing in the morning. Not true either. They didn't show up on time and the work didn't even start until 10:50 a.m. I wish I never would have used them as they have been nothing but a headache.

About 4 years ago I had new carpet and padding installed in my home. Sometime later I noticed welts in the carpet. I called and told them about this and they sent someone out for a charge of $125.00. The representative fixed part of the problem but not the entire problem. He said that would go away or flatten out. Of course that did not happen. I recently had my carpet cleaned. The carpet shampoo man said "there is something wrong with the installation of your carpet. I am afraid it will detach from the wall. It is too short or something".. Well, that never happened... thank goodness. I have been in contact with customer service several times since June about this and they keep saying they need to escalate it. The issue is never resolved. I love the carpet but I have bad installation and poor customer service. This has gone on far too long. It needs to be resolved.

We shopped around. Empire Today did a cost comparison and it was wonderful. The reputation of the company has been around for a while so I went with them. Their guys worked with me negotiating the deal. Empire Today installed hardwood floors on my whole downstairs flooring. It was three rooms, two bathrooms, and a kitchen. We love our floors and they look great.

Empire Today installed the carpet in my living and dining room. They're very careful about asking the questions to answer my need. The texture of the carpet is nice and we like it very much. They did a good job and we're enjoying it.

Empire Today sounded like a good company so I had them do some carpeting for the whole living room, upstairs hallway, and stairway for about $1200. I like that the carpet is very easy to keep clean. I did consider other brands but I liked the girl from Empire Today who came back and did the measurement. I've been real pleased with Empire Today. They were just very easy to work with. The installers who came out were nice and clean-cut young men. All in all, the experience was good.

I had Empire Today install carpets and a floating floor. They've done my flooring in the living room, dining room, hallway and stairway on the carpeting upstairs. I also had them install vinyl tile flooring in the bathroom downstairs. I thought about other brands, but what I liked was that they came to the house and brought samples. Also, their prices sound fairly reasonable. They do a lot of advertising, and I figured if they were that bad, I'm sure they would have been nailed by now. I had a very positive experience with Empire Today all the way around and have no complaints. I had one issue and they followed right up on it and took care of it. I would recommend them.

I looked around at cheaper stores like Floor & Decor and Empire Today was a lot more expensive but I feel like we got a much better quality product from them. I also thought that I could trust the person that came in to install our flooring. They installed vinyl flooring that looks like wood in the living room and three bedrooms of my home. It's very pretty and all in all, we were well pleased with it. I like it, the color goes real well in here and it's non-slip. My 95-year-old mother and I live together and we feel like it's safe. We used to have carpet in here but I have little pets and that was not working very well. I also feel like the vinyl flooring is healthier for our breathing. I'm happy I don't have the carpet. It doesn't seem congested in here and everything is easier to control.

I got with Empire Today because of their salesman and they installed luxury vinyl flooring in my porch, living room, and hallway. They also did some carpet in my office, bedroom, and the steps. I like that the floor looks like wood and it is waterproof. Everything was great except that I wasn't aware that it scratches because I thought it was gonna be scratch-proof. Nevertheless, I am very satisfied with the experience.

It was convenient for me to have Empire Today go at my home to do the free estimate. Eventually I had them install a laminate flooring in my bedroom which matched the color of my living room's. They showed up on time, did the work, and cleaned up everything. I was very satisfied.

Empire Today installed carpets all through my house and I love it. I’m grateful that I have new carpets because I’ve been wanting it for a long time. I have a new granddaughter and a new grandson and they can crawl over it and not get dirty so I’m happy with it. Empire did a fantabulous job. I made my order and the next day they were here. I didn't have to wait. And they were here before I was even awake. They were sitting outside in the truck at 8:00 which was on time. I was shocked that they got my whole house except the kitchen and the bathroom done in the short period of time that they did. It only took them a couple of hours and they did a great job in every inch of the house. It was awesome and I was really impressed. They even moved my furniture for me which was great because I couldn’t move it. I had a great experience and I have already recommended Empire to a couple of my friends.

I had carpeting installed in three bedrooms and tiles in two bathrooms by Empire Today. I’m new to the area and a couple of people had recommended them. Their salesman pretty much sold me on it. He showed me a lot of different options and was fairly honest. I like him and was comfortable with him. The installers were very respectful. I’m elderly and I move as much as I could. I had no problem moving things around and they’re very courteous about it. They were also very neat and cleaned up behind themselves. However I found a few things wrong that I didn’t see at the time and I wish they had pointed them out to me.

I hired Empire to put down laminate and new baseboards in my 850 square foot condo. To date I've given them $3600.00. On the first day of installation, (11-28-2016) a rep from Empire calls to cancel and reschedule. I was not too happy considering it was my only day off. Ten minutes later the installers show up at my door saying they never cancelled. Just a little confusing. The installers were able to complete my 12' by 10' bedroom and a small section of the living area. I was absolutely horrified to see the shoddy job they did! I will not let these people back in my home. Do not hire Empire Today! They do an awful job and the pictures speak for themselves!!

Your guys were absolutely outstanding in doing their jobs. We especially like to thank your rep/salesman. He was completely outstanding, courteous and helpful in every way possible. He helped us out with a few problems we had with the stairs. Thank You.

We had a carpet installed by Empire Today in our bedroom and stairs. The timeframe was really important to me. I needed the carpet installed within a couple of days, and everybody else were saying that they could install the carpet in six weeks to three months out, and I was totally shocked at how long it would take. So I went with Empire. The lady who came to measure, as well as the installers, were great. We've only had the carpet for a month or so, but it looks nice.

I had some tile and wood floor installed by Empire Today. I liked their product and the way the sales rep talked about it. My favorite is the wood floor and I like its color. The installers were also on time and the job was done professionally and quickly.

Before going with another company, check Empire. Compared to others, the cost and quality of their products are pretty good. They installed the carpeting in the living room of my home. I got it because of its price and I like its quality and color.

I had Empire Today do the upstairs of our home years ago so we recently had them work on our big kitchen floor way, hallway, and inside the closets, plus I had a rug installed in my living room. I'm happy with the color of the linoleum and I like the stain-resistant rug. I'm happy with the work Empire did, but it took three times to get the front foyer straight. My floor near the door is humped up a little bit more than where it actually shuts at. So when the door is opened all the way, it hits the floor a little bit. I told the installer to not put another piece of the luan down because it's gonna be too high and the floor will hit. But he kept going and finished it all up, so when I open the door, it hits. His solution was to take the door sweep off the bottom of the door. It fixed the problem but I was thinking that the door sweep was there for a reason.

We have used Empire Today before, and this time we had them install some carpet in my entire upstairs and my basement steps. So far it has met my expectations. Plus, everybody was nice. I would recommend them.

I bought carpet and flooring for my house. The sales rep I dealt with at Empire Today was fabulous. The installation team and the whole thing were great. I've even given my sales rep's number to somebody else.

The service was good. I just wished the installation crew had some type of uniform to prove they worked at Empire Today and their communication skills were limited in any event the carpet was nicely installed. The carpet could of been connected with the living room carpet a little better but it was good enough.

Waiting for Empire to contact me as soon as possible to resolve this problem. I hope they do the right thing.

I was really pleased with my new kitchen floor and the laminate in my other rooms. The workers friendly and worked diligently. The laminate workers did damage two areas and woodwork but, they took care of the damage. Easy to work with. It was a little hard to communicate with the laminate workers in the other areas outside the kitchen. They showed me the damage and then just stood there and looked at me. No explanation what to do. I called the company myself and they immediately resolved the issue. I was really happy.

From the phone scheduler to installation, everyone was professional, on time, helpful & knowledgeable. Advice would be to purchase the best you can afford, listen to the sales expert as well as the installation crew. They not only moved out 5 big items I couldn't lift, they moved them back in for me, removed the old carpet & pad & cleaned up. Would & have highly recommend(ed) Empire to others.

I had my whole condo done in laminate. The process from beginning to end was fantastic and the floor looks great. The men who did the installation were right on time and the whole job was finished in one day. Recommend highly.

I am extremely dissatisfied with the unacceptable level of service of The Empire Today Company. Below is a brief timeline of my un-endingly frustrating interactions with them:

I've been using Empire Today for years. They did my floor in my den and they're eventually going to do my basement in the spring. Their sales rep was fantastic. I had picked out two floorings which I both love. I'm putting one downstairs and one upstairs. I used the rep's expertise and asked him which one would look more appropriate with the color of the furniture that was coming from Raymour & Flanigan. The flooring he picked was perfect.

I had Empire Today install carpeting. The gentleman that came out to talk to me was very informative. He quickly cleared up any doubts or questions I had. The two gentlemen that installed my carpeting were excellent. They kept me informed as to how long it would take. We had to step away for a minute because my husband is on dialysis. But they continued to do the work. They were quite comfortable with being at the house. I was quite comfortable with them being there.

Empire Today has better quote compared to their competition. Their sales rep and installation team were good. Installation took a little bit longer than I expected, but it’s not really their fault. I have a really old house but they did an awesome job.

I had carpet installed by Empire Today in two bedrooms. I had previously done my living room and dining room with them. I like their stain resistance feature. On the whole, they were really good and very efficient.

Do not waste you time, effort, or money! I have been fighting with Empire for a month trying to get my carpet job fixed that needs completely redone and they continue to give me the run around. I have been home 4 times with someone suppose to come and no one ever shows up. I paid over $4800 for a rushed crap job. An installer came today to try and fix the problems and only found more problems and could not fix anything because the original installer cut all the material short, very short. The installer actually advised me to contact BBB.

I had the living room and bedroom in carpet and then I had a dining room, family room, and a little tiny hallway done in the laminate by Empire Today. The salesman that came out to the house was well informative, honest and very nice. I wanted bamboo flooring and that’s what I had set out for. And he explained to me the pros and cons about having it done in our climate. He told me that if I want it done, it could be done but it was much more expensive and it wasn’t practical. I really like the laminate done by Empire Today and I wish I had the whole house done in the laminate. It looks like hardwood flooring. And it's easier to take care of and it makes our room look so much larger. It's also easy to clean.

Empire Today installed Pergo laminate wood flooring in my living room and it was quick. The flooring's color is good, but there are a couple of pieces that I think should be replaced. But it's been a good experience.

I had Empire Today install carpet in my living room and the hall. It’s a beautiful carpet and I like the color. In fact, I used to work for a carpet wholesaler, and I could tell from the samples whether it was quality carpet or not. So, when the man came and showed me the samples and priced it out, I discovered that it was a real adequate carpet. The young men did a wonderful job putting it down. They were very competent, careful, and courteous. The installation was done in a timely manner. My experience was satisfactory.

I had laminate floorings from Empire Today installed in our two bedrooms and two big closets. I like the flooring really well, especially the color. Everyone likes it. I only had a couple of times I had to have them out to fix my doorway. Other than that, the installers did an excellent job.

I had an appointment with Empire Flooring on November 19 between the hours of 9:00am and 11:00 am. They had called stating that he was running late and he would be here around noon. Well 12:00 came and went never showed up and never got another call saying that he wasn't able to make the appointment. Great way to do business. On Monday I had received a call from the local manager and he made it sound like I was the one that wasn't available for the appointment. I have 2 days off a week and I am an Owner/Operator so I have long days and on my days off there are things that I need to get done not to be waiting around for someone who doesn't even show up screwing up my whole day.

Empire Today has done carpeting in our whole house except for our hardwood floor. My son loves it, I love mine, and then we have a piece in the hall. The installers were awesome. The guys came in, moved what they needed to move out of the way and started laying down the carpet. They must have been finished in an hour. What I was happy about is that they cleaned up before they left, and that was good. Adding to that, the price is fair. I love their 50/50/50 all.

Empire had the 50/50/50 deal which I thought was pretty reasonable, that's why we went with them. We had them install LVT tiles in our foyer and kitchen while the hardwood is in the living room. I like the style and color of the LVT. But I was irritated that the laminate is dark wood but doesn't have a shine to it. For the LVT installation, there was guy who was supposed to come out before they lay the laminate down but he didn't make it out here. Empire said he couldn't find the place. If he has GPS, I don't see how one couldn't find it. Nevertheless, I was very pleased with the work of the last crew that they sent. They stayed busy until they got the job done. I was dissatisfied with Empire at first, but I became satisfied once we got everything going and situated.

I had Empire put carpeting when I first moved into my house. My wife decided she wanted laminate flooring instead so we had them come throw the carpet out and put laminate flooring in. They did our living room and dining room and also installed blinds. So far, my new flooring has met my expectations and everything's fine.

On November 1, 2016 I sat down with the Salesman from Empire Carpet to order carpet for my 3 bedrooms. He told me to choose a date, any date for installation. I chose November 15. I figured this would give me time to clear out all the excess from the floors of the rooms and have it all put back together before my grandchildren arrived on Friday the 18th for me to babysit for the weekend (They are 1 and 3 yrs old). On November 14, Empire called me to see if I could change my install date and I told them absolutely not.

Empire Today installed my carpet and did some trimming with the wooding in my home. The sales representative was excellent. However I had a little problem with the installation team 'cause they were not sending enough crew. It was a mess. But eventually it all got straightened out in two weeks. I'm satisfied with the work once they got the right team.

Empire Today installed carpeting in my family room and I was really happy. The lady got the type of carpet that I asked and the installers were really nice. I have no complaints. I'd consider calling them again because we're gonna need more carpet in about a year.

I talked to different people on the phone and different customers that have that dealt with Empire and Empire was the logical choice. Their sales rep was excellent. He was very professional, pleasant to talk to and he wasn't pushy. The installers were also very good. They were very qualified guys who did a beautiful job. I got to save a couple of hundred dollars more often, then I'm going to be calling them again to do another room.

Empire Today did my floors and rugs. The flooring met my expectations however the installers were supposed to do it all in one day but they didn't. It took them three. They did the floors, the wood floors first and then they didn't have the carpet, so they have to come back and do the carpet. But they only had the carpet for the stairs and I wanted the stairs and the guestroom done. So, then they had to do the stairs and they had to come back to do the guestroom.

I had laminate floors and carpeting from Empire Today. The sales representative was awesome and the installation team was excellent. Also, the new flooring installed met my expectations. I would recommend them to other people.

I purchased my Empire Today Carpeting less than two years ago for two very large rooms. I opted for the upgraded padding and all the bells and whistles the sales rep offered. After 15 months large bubbles, as well as the seams became visible. I called Empire Today and was told in a rude fashion that installation was warranted for just 12 months. I asked how the seams could be installation and not a failure of the product and was told they are and there is nothing they can do.

It's only right to preface this by saying the two independent contractors that came out to do the actual work were very good. If they had their own businesses, I would review them separately and give them high marks. But Empire Today, as a company, is unprofessional and generally horrible. My girlfriend and I bought our first house recently and wanted some carpets replaced and some laminate flooring put in. We spent 4K, and scheduled to have it done on a specific Saturday, before our big truck move in. We were told the workers would show up early that morning, and they'd call when they were 20 minutes out. Our workers called that morning and were there good and early. However, they were only the laminate crew... The carpet crew was separate (a detail not provided by Empire).

Empire Today installed carpet in our home. The sales person was very nice. The installation team was really nice, too, and I like the way they did their work. They didn't leave any mess around. I'd recommend them.

I'd recommend Empire Today. In fact, I went to seven different places, both those that I was familiar with and some new ones, and I never found what I was looking for. So, after doing the footwork for a while, I decided to try Empire and see if they have what I was looking for and sure enough, it was there. The two salesmen who came out were friendly and knowledgeable. My only complaint is in the communication between the salesman and the installers. I redid the house into an open concept and it had Pergo tiles and carpet in strange transitions. I made it very clear to the salesmen that I didn't want any transitions, and they saw how open concept the floor to the house was.

I had my carpet installed by Empire Today. The first group that came out brought the wrong stuff. The second one came out and put everything down. It was not a good experience but would still recommend them.

We had another house where Empire came in and tiled the floors for us, and they were very prompt and efficient so that’s why I had them install hardwood flooring in three bedrooms for me two months ago. The sales rep was very helpful. He brought some samples and was pretty patient when I fooled around and made my mind up as to which product to go for. The installation team was also excellent. They did three bedrooms in one day, did a really nice job and I was very satisfied with it. Overall Empire does what they say and they're very competitive pricing-wise.

I had my Pergo floor in the kitchen installed through Empire Today a month and a half ago. Their sales rep Lisa was great. Everything was wonderful. The installation team was phenomenal. They're very professional and respectful. I didn't think it was going to be as beautiful as it is but they did a beautiful job.

Empire Today installed carpet in my bedroom. Their sales rep charged me too much. The next day, I decided I couldn't afford that price so I cancelled. A few days later, another gentleman called me and said they could do it for less so I decided to go ahead and do it. The installation team were really helpful. However, I'm disappointed because they did not put down a strip at the doorways into my bedroom and to my bathroom. I had a wooden strip down before on the other carpet. I guess that was thrown away with the old carpet. So, I'm scared it's going to ravel.

Empire Today installed vinyl flooring in the living room and dining room floor. The installers were nice and very efficient. The only complaint I have is when they did the installation of the quarter round, they just cut the ends off. They didn't stain them so they're like bare wood looking and my floor is darker.

I have been working with an Empire Today CSR named Suesan ** on the problem of my estate living/Harvest oak laminate wood flooring. It is warped & bowed on the edges & sides. Since this process started on 10/28/16 I've been told to: take pictures & send them to her which I DID in less than a hour. I was told it was water damage & I should have a flooring company come out & test it with a moisture meter. I DID not feel that was my responsibility.

The salesman was great, the installation was very good, however, when I called several months later about a closet guide that come loose after they installed it, they told me they could not do anything about it even though they caused the problem to begin with. I explained that they removed the guide to install the carpet and then did not re-install it properly but that did not matter to them. I told them I could not move my closet doors and that I am handicapped. They said to get someone locally.

I used Empire Today many years ago. They had done my kitchen floors and recently they installed carpeting in the guest house. The sales rep who came out was very good. The installation people were wonderful.

I had four rooms of carpeting done by Empire Today in my other home. Then recently, I had three bedrooms and a family room done and it turns out to be what I have expected. The carpeting was good and I'm happy with the price. I have recommended them to people. Terry ** was the saleswoman and I liked her and we got along. The installation team was also very good. However, their selection of carpeting is down to nothing. I can only have four or five different kinds. The selection needs to improve because they had more selections when I bought my first carpeting from them.

I had indoor outdoor carpet put on the front porch and steps by Empire Today. My house is green and white, and I got green carpet which matched my house. I would've gotten two of them but they don't carry blue. So they lost one order because I got two houses and I was going to have carpet on both of them. But as far as I'm concerned everything went well. They did a good job. They said what they're gonna do and they came and did it. Before I called Empire, I tried two other flooring companies here. One of them came out and measured up and never showed up anymore. The first one was supposed to come out and measure up but they never showed up.

A friend of mine got flooring from them. She told me about the prices because she had gotten five rooms of carpeting from Empire and it looked nice and clean. I also had them do the tile flooring in my kitchen, but I wouldn't do it again because when the salesman showed me samples, I thought my floors were gonna be the same, large and thick squares that looked nice for the same price. However, it turned out that it wasn't. I was glad about the thickness because I have laminated wood on my den and kitchen floor, but the quality was different. I wasn't impressed by the way they cut the flooring across and put that big, old, ugly strip on there. I didn't think they would do that, but their guy said it had to be done to hold it down. Also, I told my husband that it wasn't the right color. It's down neat but I don't like the coloring. I got a couple more rooms I was gonna do.

The sales executive from Empire Today was awesome. He’s super helpful, serves and knows things. Empire Today worked on all the rooms of the house that have carpeting, including the four bedrooms, hallways, two sets of stairs, family, living and dining rooms, porch, indoor and outdoor. We had different installation teams who came and the first team had some challenges. We questioned the carpet as it looked lighter to me but they were awesome, patient and fantastic. The were exceptional. Then, the installation team that we had on November 16 was also fine. They did what’s needed to be done.

What started out as a very frustrating and extremely inconvenient experience, turned out phenomenal. Bea was excellent in following through with her promise of us finally getting our carpet installed. Our installers Angel and Juan were professional and were extremely detailed-oriented. We absolutely love our carpet!

I had a laminate wood floor put in by Empire about 7 months ago. I liked it so much that I had another type of floor put in my bathroom by Empire a few months later. After about 6 months on my laminate wood floor I could feel the wood slightly start to buckle up in a few spots. Since it was slight it didn't cause me much concern. Two weeks ago the floor started to get large air spots and buckle up a lot more, almost to the point where you could trip on it. I called Empire and told them the problem and the customer service representative said she would put me on the priority list to have someone come out and fix it. I never got a call back.

Sales rep promised installation on my chosen date. Got confirmation call the day before, on morning of install they call and cancel. I'm only available on weekends as I work Monday through Friday and wanted my carpet before the holiday the following week. They promised me a callback from the install scheduler within 15 minutes and I never received that call. Canceled my order, very unhappy with Empire.

Had an appointment set for Friday (11/18/2016) between 7 to 9 PM central time in Eagan MN. Nobody showed up. When called, I was told "Oh the rep got sick." which I understand but at least call me and inform so I can plan accordingly. Very unprofessional. Will not be getting carpet from Empire.

I saw that Empire Today was having a sale on carpet/padding/installation - 50 percent off everything. I scheduled a service appointment for an estimate. I left work early, losing money to be here for my appointment, which was scheduled several day in advance. I called to check on my appointment and a time they would be here since I did not get a call. At first I was told I was not scheduled, but later told they showed me as having an appointment, but that I was not assigned. I was then told that they were very busy and would not be able to send someone out that evening or the next two days. They would however be able to sent someone out the next Monday. This would mean I would need to take another day off of work without pay and yes their sale would be over by then. They apologized but stated there was nothing they could do.

I had Empire Today install carpeting in my home. They have better quality carpet so I went with them. In fact, the carpeting is good, and I like it. Their sales representative was very good and professional. The first installers were good, but they scratched up my table really bad. The second ones were really good, and I requested them again because they were so efficient. The third ones were okay. The fourth ones were also okay, but they knocked one of my nightstands and the bulb off of it, and they didn't tell me. I happened to see it later on in the evening after they had gone.

The guys that installed the carpet were excellent. But after I had the carpet installed, I saw an Empire advertisement on TV for a pretty hefty discount of 50%. And when I called to inquire about it, they said that the carpeting that I purchased did not qualify for that. But the advertisement was perfectly clear. It seemed to me that it applied to all kinds of flooring, carpeting and wooden etc. The promotion was kind of ambiguous.

Empire Today did 300 square feet of carpet at my home. I had great interaction with their sales rep and they had a really good installer though he didn't pick up all the materials that were left there that needed to be cleaned up.

I would second an existing review. I was quoted $4200 for carpet install by Empire. $2500 from Big Box home improvement store (same install). They continued to tell me that they were the only ones that can do this/that, and that their buying power got them great deals. Well, when I decided to call and cancel the next appointment, by some miracle they were able to get the carpet install down to $2400. I, too, was quoted a much higher square footage by Empire (including scraps on both quotes).

I’m satisfied with my experience with Empire Today. They did a good job on my laminate flooring. They were very polite and couldn't have been any nicer. They went about their job and cleaned up after themselves. This is the second time I’ve had them and the reason I called them again was they did a good job the first time.

The salesperson from Empire Today was a nice man. I had the company install carpeting and linoleum in my kitchen and their installers were very polite, calm and knowledgeable in what they were doing. And they helped me get the stuff that I couldn't lift out of the room. It was just a very good experience all around. I have already recommended the company.

I had a vinyl kitchen floor installed in May 2010 by Empire. Several months ago I noticed that 9-10 of the tiles had bubbles forming. Due to personal reasons, I could not address the issue until last month. After a couple of phone calls finally someone called me back to arrange for an installer to come to my house and assess the repair. I would have to pay $95.00 for him to take pictures and send them to his manager. I did that on 10-27-16. Someone was to call me. After 6 days no one called, so I had to call them and got a return call on 11-4-16. I was told the cost of the job and that they did not make the color of my floor anymore but they had something very similar. My other option was to replace the entire flooring. Empire also asked me if I preferred morning or afternoon. I chose afternoon.

We had our flooring in the condo installed by Empire Today. The sales team were knowledgeable and the installation team were good. The flooring has met my expectations although I only had one issue where they had to come and replace a board.

Empire Today installed laminate flooring at home. I had a good experience with their sales team and their installation team did a good job. They were polite and got everything done. There were a couple little pieces that were missing from the stair and a piece at the bottom of the staircase that hadn't gotten installed. But they fixed them in a timely manner. They worked 10-hours that day to get it done. So, it was all good. I recommended them to a couple of people already.

Empire Today installed carpet in our home. Their sales rep and installation team were great. Everything went smooth. Everybody was on time and they cleaned up. Our new floor is perfect. It looks great and I'm very happy with it.

My mom and dad have had Empire Today doing their floors quite a bit. The last thing the company installed was hardwood flooring in the kitchen but they've done carpeting, too. The salesperson was great. He was nice. He clowned around and made me feel like this wasn't something so serious and so he was really good. We had problems with the first team that came for installation so I told him I did not want them coming back and he said they wouldn't because they were out of Detroit over in Grand Rapids helping out. Then the people that we had come in the second time were fantastic. They worked really hard and kept apologizing when it took a little longer than they thought because one of the guys had to do a repair job. But they were good and cleaned up well. We had a good time with Empire Today. We can't wait to get the money put together to get the other half of the room done. I'd definitely recommend Empire Today.

The other flooring company that I used previously didn’t have a very good customer service. The guy said he would come back to look at my carpet upstairs because it's rippling but he never did. There was no point in going back to him when he didn't care about what was going on. On the other hand, my Empire Today sales rep was unbelievable. Jack was awesome and he gave me his business card. I called him when I wanted my living room and dining room done. He came out and brought me samples. I even referred him to my best friend and she had a really good experience as well.

The carpet installation by Empire Today on the four rooms I have at home worked out fine. I had good interactions with their sales team and the crew was really friendly. Moreover, the new floor has met my expectations.

The Empire Today sales rep was very knowledgeable. He came here and showed me the products. He got me a good deal that's why I got them. The installer was excellent, too. I had the company install wall to wall carpeting in my home. There was one problem. The installer got here with the carpet but somebody in the office made a typographical error. Instead of a four, a three was put in there so the carpet was ten feet short. But the installer called the office right up, got the item to us the next day and installed the rest of it.

I had a good experience interacting with Empire Today's sales team. Their installation team were very good. I was very impressed. Everybody was on time. They finished ahead of schedule and everybody that has seen their work had nice things to say about it.

Empire Today was recommended for my boyfriend. They put flooring for his cousin and I was told they'd done really well over there. They gave me a date. But they did not show up. Then we stopped the schedules but they finally got it in. And because I was gonna cancel the service, they were supposed to give me a $200 discount at my price. I already called them and they said they would, but they have not. I see nothing appearing on my account. But installation was wonderful. The new floors are beautiful and have met my expectation.

I had some vinyl flooring installed by Empire Today and their sales rep was excellent. The installation team was also very good. They were very quick and very professional. I’d like real hardwood but with my vinyl slabs, my flooring is still good. However, my daughter’s supposed to get a $100 check or credit because she referred me to them but she hasn’t received that yet.

The salesman from Empire Today brought a couple of samples and a couple of books. We looked it over and discussed it nice and fine. We had everything ready for their installation team. They carried out the furniture to our garage. We had everything cleared off. But the one thing is the installers were dressed in not very workmen-like clothes. I'd think they would wear a uniform, like khakis and a shirt, maybe, with the Empire logo. They looked like they walked off the street with ordinary clothes. They should be dressed more professionally. But they were nice and did the job. They installed carpeting in the living room, dining room and the hallway of my residence. There are a couple of seams that I can see but maybe, over time and with more vacuuming, these might disappear.

We had Empire Today install carpet in our home and it has met my expectations. The only thing is that they didn’t leave me any leftovers. Every time I have carpet put down, I was left with a long piece of leftover carpet. Other than that, I'm happy with my experience.

Empire Today installed hardwood flooring in three bedrooms for me. They were a week late but they did well. The floors are still cold but that's to be expected. Their sales and installation people were nice guys.

Empire Today had a 50/50 sale going on and their price was really good. Their salesman, John, did the initial contact and the pricing. The experience with him as far as measuring and quoting me a price, doing all that quickly, and having the samples right there was much better than going to a brick and mortar store. John worked with me and he seemed genuinely upset when the installers did not show up although it was out of his hands.

Empire Today installed my carpet about a month and a half ago. The sales girl I talked to was awesome. I got another quote on another part of the house and I told her I wasn't ready at that time. She did not push further and I appreciated that. Empire is cheaper than other companies, too. On the other hand, I was told a certain time window that the installers would be there but they were majorly late so, they were at my house until ten o'clock at night when they were supposed to be there in the afternoon. That's the only inconvenience I had.

I had Empire Today install carpet in our home. I've recommended them. Their salesperson was very patient. I appreciated that because I had a painting contractor that showed up early. The installers did a nice job as well.

A lot of people where I live have used Empire Today. I had them install hardwood floor in my home and their installation team was very good and very professional. Their sales reps were also great. I would recommend them.

I had carpet installed for my son's room. We picked the carpet based on what my son liked. They came and installed the carpet and it looked good... later on that day I noticed the tacks were coming through the carpet on the whole perimeter. We filed a complaint. They said they would adjust the tack strip by using smaller tacks. They showed up and said all they can do is hammer them not replace them and as the installers were hammering they told me that the carpet will start to bubble by doing this... so the only way for my son to not cut his feet is to ruin the carpet job and waste my money. If somewhere along the line somebody said the carpet tacks may come through the style we got I would have purchased something different... so now when this carpet starts to bubble and needs to be replaced I will go to someone else and I would never suggest them to anyone if this is how they handle problems.

Empire Today's sales rep was very nice and pleasant. He brought his samples out and made making the decision as comfortable for us as possible. The people who put the floor in were very efficient and knowledgeable about what they were doing. We've had it done before by people we had locally to do it before, and we paid big bucks for the installation, but it wasn't half as good then as it is now. The installation was perfect this time. Although the installers didn't speak much English, they did one hell of a good job.

I’ve been dealing with Empire Today for many years and they have been great. They’ve done a fantastic job in my house. I had a rug put in my living room two years ago and then I had the linoleum in the hallway and it’s excellent. It was a very good experience. The sales people then and now were excellent and the installer who I've known for a long time was very sweet and nice. I even gave my landlord two cards because he’s fixing up his house and he’s gonna get rugs put in there.

On Monday I called about having someone install carpeting on some very steep wood stairs we have (for safety reasons for a small child and two small dogs). Amazingly, they were able to get us in right away and sent someone to install the next day. Everything looked fine so they left. The first time I walked up the stairs barefoot, I stepped on a nail sticking pretty far from the tack strip and through the carpet. When I ran my hand along the step, I noticed a couple additional nails sticking up and stuck my finger on another step I was checking as well. I didn't check every stair (2x drawing blood is enough for me) but called Empire right away to see if I can get the guys back - again, this was about 40 minutes after the men left when I got ahold of someone at Empire.

I used Empire Today five years ago to install carpet at my home. That time, I didn't like the doorway but they corrected it before they left. Last month, I needed service and I've looked at other companies but I like Empire's speed in providing service. I'm also very pleased with their sales staff. However I will be calling them back because I'm having bubbling. But overall, I'm happy with the service I received.

I googled for somebody to come in the house and found Empire Today. They did work on my steps and my hallway. All the people I dealt with were very nice. I had very good interaction with the salesperson and the installer as well. But the thing is, I have a cut piece of the rug under my desk. It's leaving all kinds of dust. If that's dry rot, it's not gonna last long so I have to have somebody look at it.

I had one company before but they reneged and didn't even call me back. So, I quickly went and looked to see who was around and Empire Today came out first so I picked them. Their sales rep was knowledgeable and their installers were excellent. They were very nice. Everybody did their job. I was expecting something and that's exactly what I got. Everything went smooth. I had a good experience with the whole thing.

Empire Today installed a carpet in our home last September. I've dealt with them before, they do good work and have good quality so we went with them. Their sales rep was very good, knowledgeable and very customer satisfaction type of person. Their installers were very good too.

We had Empire Today install a bedroom carpet and my wife is very happy with everything. The installation was great and perfect. Everything was good. They were in and out, quick, clean, and very good. I would recommend them.

I bought a rug from Empire Today and their pricing was good. The sales rep was very knowledgeable and not too pushy. The installers were very good and they were very efficient. When I had an issue with wiring, they were willing to come back and fix it immediately.

I was a returning customer and had been happy in the past, however this time was different. I wanted to carpet a small bedroom. The sales guy came out on 10/25/16. Took the measurements and gave me a price. I had another business come out the next day and gave a lower price. The sales guy from Empire said they would match it with $40.00 over. I agreed. I was told the carpet would be installed 11/8/16. I called to confirm the date and I was told yes that was still the date. Yesterday morning 11/7/16, I called the main number to ask if my install date was still the same and I was told they couldn't get the person who would know so she left a message for him to call me. Late that afternoon I heard nothing and called again. Once again she couldn't get a hold of the person so she left another message. I texted the sales person to find out what was going on and he texted me back to say he would check on it tomorrow 11/8/16 first thing.

I recently signed a contract with Empire Today for LVP flooring for 5 rooms in my home. When the crew arrived to install the flooring they first said they might not have enough materials because the salesperson (Marvin in Durham, NC) might not have measured correctly. Excuse me, but wasn't it to be expected that a salesperson would measure correctly? Next they said they might not be able to install the flooring because I might have plywood under my cabinets.

We ordered window treatments in first week of August 2016. We are in November now and we still did not fully receive our order. We made a 50% down payment and ordered cordless window treatments. Last week we received a voicemail and they are telling us they do not offer that service. What's upsetting is after calling Empire and talking to customer service no one is helping.

My laminate flooring was installed in November 2015. The salesperson told me that I should get laminate and not wood, which I had originally wanted. She stated because I have a child and a dog that the laminate would be more durable. After about 8 months I noticed that the floor was beginning to buckle and bubble in several spots. I began calling to have service people come out in August. No one actually came until October 2016. The installers spoke to each other not in English, so that I wasn't able to understand them. After they left I was contacted and told that the damage was from water, and dog urine, and wouldn't be covered. I have since tried to follow up with customer service and a manager several times and am always told that someone will return my phone call, which they do not.

I live with my sister and we decided that she wanted a hardwood floor so she did it with Empire Today. I had very good interaction with their salesperson. They had very nice and polite installers. They're very respectful to us two old ladies. We had a little problem with the floor and they were here right away.

After doing a lot of shopping around, my wife decided she wanted to use Empire. It had something to do with pricing. The last sales rep we had here was a real good person. He knew what he was talking about, the job and the product and he wasn't too pushy. We worked everything out through him. The installers were very handy. They knew their job very well. Only thing is, on the recent installation, they could not make decisions on their own. We've had three installations with them. They installed the hardwood floor, carpeting and the most recent one, laminate flooring. Considering everything, I would recommend them to a friend.

Our mother had some carpet put in her house by Empire Today, and they did a good job at a reasonable price, so I decided to try them. I went ahead and had a representative come out and show me some stuff. She had samples with her, and when she measured up, she had an electronic device like a laser beam, and had it all straight in no time. Then she told me I'd put down a ten percent deposit, and the rest would be required upfront before the installation in a couple of weeks, and it went great. I had carpet installed at my home, and I liked the two guys who did the work. They were fun. I halfway worked with them, carrying things for them and getting rid of the debris, and we had a pretty good time. They were sharp, and did a really good job. The whole thing was good all the way around.

Empire Today installed carpet at my home and the installation team is excellent. The highlight was how quick it was done. I'm a busy person and don't have time for somebody to come out, measure and get back to me. Then picking out samples make it such a huge process. But the seller came to the house, I picked out a sample and it was installed the next day. That's the second time that's happened to me with Empire Today and it's great. I recommend them to everybody.

We originally contacted Empire Today for LVP to replace our hardwood flooring in DR and hallway. That night after signing the contract, I realized our stairway (which was same color as DR and hallway) would not match the new flooring. Contacted salesperson to modify order. Since they could not use LVP on stairway, we opted to carpet them (along with our LR). We also requested to have hallway done in same carpet as stairs and LR, as we thought that would look the best. Salesperson said no problem to do that. He asked us to let installers lay down carpet in hallway when they came and that he would work out the refund difference of LVP versus carpet after installation. Since the installers were already scheduled, we allowed for them to install carpet in hallway, trusting we would receive our refund quickly.

Empire Today did my girlfriend's wood floors and the linoleum in her home before she left five years ago. That's how I first heard about them. Then, I saw the advertisement on television. My husband selected them, but I didn't like the color and I was gonna change my mind. I had a different color in the entryway and I wanted to match that. I had somebody else I was gonna go to for a second opinion. But my husband liked that color, so we just let him go and do it. It was a thing that we had a little tipped over but I was happy with them. They were very nice. The sales representative was very understanding and helpful. The installation team was great too. We were gonna have linoleum put down in two places and I didn't like it, so we had them do the wood.

The sales person at Empire Today was very polite, very professional, answered all of our questions, and took care of things right off. The order came in nicely and the installers were great. They did a wonderful job. They moved things and took care of them. They were very clean and cleaned up after themselves. They did a nice installation. We’re very pleased. We've used them in our previous condo so we’re repeat customers.

Empire Today put a kitchen floor in for me three years ago and they recently installed hardwood to my family room floor. The sales rep did a very good job in evaluating my area and was really complete in telling what I would need and how it would go. I was surprised of these youthful boys who did the installation, but they seemed to know what they were doing. They are good workers and did everything they said they would do.

I recently had laminate and carpet installed by Empire. The laminate is beautiful and I love it. The couple that installed it were awesome. But the 3 guys that installed the carpet on two sets of stairs and hallway did a poor job. Looking at it it looks nice but when I went to vacuum the carpet started coming up and there was no padding underneath. Plus there are staples sticking out in places. I am very disappointed!!! The installers made a comment. They had to hurry because they had another job to go to.

Carpeting was installed in my living room by Empire Today. Their sales associate was okay. He brought in samples that were wet from his car. One of the carpets had started to mold and I didn't like that. Moreover, the installation team did fine but I can actually see where the cuts are. I’m not 100% satisfied because I can see the seams, but I'd still recommend them. They did an okay job.

We used Empire Today as their prices were right and they installed the carpet the next day in the main house, and then woodwork for the kitchen entryway, and vinyl for the bathrooms and closets. Their sales reps were very good, knowledgeable and polite. Also, the installation team were great. They knew what they were doing and they explained what and how they were gonna do it, and it went through real quick and easy.

I've had Empire Today twice and they were wonderful. They installed two pairs of laminate wood floors at my home. My interaction with the salesperson was great and the installers came in and were nice. I even gave them a couple of drinks while they were doing their job.

Empire Today installed carpeting in our home residence. The sales associate did a good job and the installation team was good too. However, the glue they used smelled for a few days and we had it for a week.

We had used Empire Today once and when we needed carpeting for two bedrooms and vinyl flooring for a bathroom, a little hall area, and a utility room, we called them back because we were satisfied with their carpeting. Their sales reps and installation team were very good.

We decided we wanted to try Empire Today and see the work they do and we've been satisfied. They installed laminate flooring in our living room and hallway. Then we called them back and had the same flooring put in in all the bedrooms. The sales rep was very nice and friendly, and he talked about many things and about flooring. The installers were very good too.

We had friends and a relative that use Empire. The sales associate was very good, and working with him was excellent. Other than not speaking the English, the installation team was good. We've already recommended Empire to a couple of people, their carpet was better and has the better price.

Empire Today's team did a quality job with people I knew, they are convenient and has been around for a long time so I went with them, and they did excellently in installing hardwood floors at my home. Their sales associates were good, too.

I bought carpet from Empire before, then I saw on TV that it was 50% off, so I bought again. I liked what Empire did before when they carpeted my house and so I to used them again and had them install the whole house with carpet. The salesman was nice. He came out and showed me the carpets to see what I like. He left me the sample book and the installers were supposed to pick it up for him but they forgot, they also left the equipment and clothing in there after they did the install. I called and told them, but the installers told the lady that they didn't leave it.

Empire Today installed cherry wood laminate floor in my home last September. They can do the whole work in a couple of hours and clean up everything, and there was the convenience of not having to buff the floor. Moreover, the cost and quality were reasonable for me. The sales associate was great. The installer was very helpful and did everything. I like the way he called me and asked, "How do you want it laid down, vertical or horizontal?" I told him, "I trust your judgment." The wood floors on the bottom were hitting each other and crossing, but he didn't just leave them that way. He made them stay in the same direction as they went into the hallway. He did this everyday and left the floor really nice and perfect.

Began with wood brought did not match what the contract specified. Took awhile to figure out the difference. Installers tried to interest me with what else they had in the truck. Then told me they would install the wood over the tile already on the floor. Had to show them contract called for removal of tile. Tile removed without protection of walls, grout and tile pieces hitting the walls. Then lead handed me the phone where I was asked to pay $100 more for taking up the tile and removal of subfloor. Lead and I agreed on direction of wood to be laid. I left to do an errand and wood was laid opposite of agreement, some of the team were showing me how unlevel the floor was by bouncing up and down on the wood. Showed me that they were using parts of cardboard boxes as shims. When I objected the team got in a fight between themselves and 1 worker left the job.

Customer service has been great. Empire Today did compensate us for the inconvenience. However, they are still advertising products they don't have in stock.

I've seen the 50/50/50 advertisement on TV--fifty percent off on the installation, fifty percent off on the padding, and fifty off on the carpet. But then, I was misled by it for the simple fact that it was for Empire Today's expensive carpet and not all the carpets so that was depressing. We needed one and I really didn't wanna go to the ball of getting back on the phone and trying to find someone. I went ahead with them.

I've dealt with Empire Today before and then called them again as I had their number on my old contract. They installed my kitchen. Their salesperson was alright and the installers were good. It's been a very good experience.

We called Empire Today to get an estimate at the store. While we were there, we just got talking and they showed us the samples. We had them install wood floors in our living room and a little bit in the hallway a couple of months ago. We're happy with the sales associate and the installation team were polite and nice. We had a good experience with Empire Today and we're satisfied.

Our furniture was being delivered so we needed a bedroom carpet right away. Empire offered a competitive product, even better than Home Depot. Their pricing is fine and they're prompt on their install. The sales associate, Christopher, was very good (not too pushy). He was articulate and showed various qualities and colors. He drew everything up and we were installed the next day. The installers were a father and son team and they seem to have done a good job.

This is the second time around for us with Empire Today regarding our carpeting. They came back this time because the carpet was a mess after three years and they had to redo it. The first carpeting that we had, ridges started appearing all over the place. So I called and the same gentleman came and they put new carpeting in again. The installers had to move a lot of furniture and did a good job of it. They earn their money. I'm just hoping this carpeting lasts longer than the first round.

I had two different crews from Empire come out, one put in carpeting and then one put in flooring. They were really good guys. I enjoyed our conversation and had a good time working with them. The carpeting was really nice and I really like the flooring that I received.

I just want to write this hoping others in the market for flooring will read before going with Empire. This may be wordy but will be worth it in the end. We originally got multiple estimates and went with Empire although they were more expensive, we liked the product, and had heard great reviews from family and friends. We had two rooms carpeted, on the day of installation a regular utility van showed up with the passenger smoking a cigarette right next to the new carpet I had bought. They will send someone to your house to collect money prior to the installers showing up. Once they have a payment in full they will install your carpet. This should have been clue number 1. Paying for a job that has even been started, let alone finished up front was a bad decision on my part. The installers worked hard but placed a very noticeable seam right in the middle of a high traffic area in the living room.

I had LVT and carpet installed by Empire Today at my home. The flooring met my expectations and their sales associate was great but the installation crew was not very kind. They threatened to leave the job and they didn't like the way I wanted it installed. I had to have someone come back and I had to order special trim to cover the mistakes they made. I finally got some reimbursement and I'm satisfied now. But if I had to recommend them, I'm not sure I would.

We installed porcelain wooden-look tile by Empire Today on our living room and master bedroom. We had been talking about it for a couple of years now and I'm glad we got the nasty carpet out and got something else in there. However, we thought the grout was going to blend more into it but it hasn't. It's more of a close to white and we thought it was going to be mocha color. But I never called anybody about it. That was the only negative experience we had. Nevertheless, when their salesman came out to show us the tile the first time, we picked out a color, and they came but it was not the color that we were thinking it was as it was a little bit lighter seeing it first in the picture. They couldn't start that day, Monday, but were able to get the product to come Tuesday. I like their promptness of taking care of the problem which was good.

We had Empire Today product before and recently I got carpet flooring from them. This was installed in my home's living room in the hallway and I like its nice quality. The flooring has met my expectations.

Empire Today had the half-off sale so I had them install laminate floor in our kitchen and the foyer. There were a few little glitches here and there. Like when this guy put the molding along the baseboard and then he had to put one in front of that part that belongs to the stairs that comes down and meets the floor. It’s thicker than the baseboard. He did not match it so they were both even together. One was sticking out more than the other, and I didn’t like that at all.

Installer showed up to my home, moved my fridge into my living room, pulled up my all moldings from around the walls, unhooked my washer and dryer and he took the doors off my fridge and did not put them back on right and then he told my wife he had to go fix another floor and we would have to reschedule. So I am left with a mess and no floors installed and I have guest coming to my home in four or five days. I am going on Facebook and warn people about this company. I paid cash and they won't even answer my call. Been trying to talk to a manager and they tell me no managers are there. If they don't get someone out here to put my appliances back where they were and return my money I'm going to blast this company all over social media.

I got Empire Today to install 6-inch wide flooring in my kitchen (I asked for Portico flooring but the other type was installed). I considered other brands but I like this floor's style better. The price was a little higher but I didn't mind it because it was a better-looking floor.

We had Empire Today install carpet in all the bedrooms. I got the pad and the carpet that can withstand the pets because I have four dogs. I used to work for them and they also did my laminate flooring in the rest of the house. Even if I hadn't worked for them, I would still go for them, it's one-stop shopping. The new flooring was exactly what I expected and everything happened according to plan. It's all good. Everybody is bonded so you don't have to worry about strangers in your home. They're quick, professional and they know what they're doing. It was an absolutely perfect experience.

My Empire flooring experience was great from the first meeting with the home representative. I was having my entire home flooring replaced. I was scheduled within two days of my first meeting. The installers were on time, professional, and thorough. They removed all the carpeting in previous flooring and then proceeded to install the vinyl plank. This included all closets bathrooms everything. The installation was completed in two days. My house looks great and they hauled all the removals away. I would definitely use Empire again.

I had first Empire sales person coming to give price estimate of 3 bedrooms oak wood flooring and was quoted for $10923.24. I signed the order form with $4000 deposit on it. Two days later, due to its high price and other issue, I contacted this sales person to switch to carpeting. Three days before the installation, I received another price quote of $7697.53 in e-mail for the same wood flooring from second Empire sales person with price difference of $3225.71!!! As it was too late to switch back to wood flooring, I stayed with carpeting instead.

I had used Empire before and was satisfied with them. This is the second time I have used them. I had them install a carpet in two bedrooms of our house. The quality of their products and the price were better than others. The salesperson was really nice and I like their service. More than anything else, their professionalism stood out for me. They called and delivered everything on time. I'm really impressed with Empire Today.

Empire Today did call me today. They made an offer that was very fair to make my situation right. The woman I spoke with was very helpful and understanding, and I appreciated her kindness. Since they did take the time to listen to my complaint and make things right, I will use them again if I have flooring needs in the future. I appreciate that we were able to get this matter resolved.

The cost was not much cheaper than others, but we were able to negotiate with Empire which I liked a lot. And I liked the fact that I could actually have someone come in the house and show us the material versus Home Depot and Lowe's where you have to just pick up samples at the store and take it to your home. So, it was really nice having that expertise to say, "This would go well with your furniture or this would go better." The seller was really cool. I also like the texture and color of the flooring. But we scratched it a little bit and I don't know if there is a scratch-resistant stuff that we can put on. But other than that, it has absolutely met my expectations. It just scratches so easily. But my experience was pleasant overall.

My experience with Empire Today has been good. But when I looked at the end of the carpet, they didn’t do the trimming like they should have. They didn’t put it closer to the edge like it should have been towards the kitchen, and I got a rug over it right now. I Nevertheless I would still recommend Empire.

I had picked out a floor for my dog room. Ordered it and they came to install. The Rep had wrote down the wrong floor, what they brought out was my second choice, but I gave the go-ahead as I still liked my second choice. After installation, the installer gave me the paperwork to sign and AFTER I signed it, he told me that the floor was soft and anything heavy would leave marks. NOT what I wanted! Turns out the rep did not disclose to me that Empire only sells the low grade vinyl flooring, not the top grade. I was contacted by CS as I was not happy and since then (this has been going on since 9-23-16) the person assigned to helping me does not return phone calls. Tells me I signed the contract, so I have to accept the floor and if I was dissatisfied I should not have signed off on it. Never mind that I was told the information AFTER I signed and not before.

We bought an 850 square feet of a medium gray rug from Empire Today for a rental house. I considered another company but the guy from Empire Today who came out to the house with his iPad was able to do measurements on the spot and gave me a bid immediately, whereas the other place, I had to go to the store and they had to send to the guy out. Bottom line, it was 30% cheaper with Empire Today. They coordinated with me on the phone and also gave me the moisture barrier which was very excellent. The installers were great and I'm very happy with the whole process.

Sales and installation went great! Now all 4 bedrooms are buckled! Embarrassingly buckled! A salesman that came to my mother's told me to call as it was a lifetime warranty. I called, they called back, asked a few questions, then told me it was in proper installation and no longer under warranty. I have asked for someone to come look at my carpet, as I believe it goes beyond installation. I did get a call back, but we were never able to connect, despite my giving them 3 numbers to reach me at. My case was closed with a letter, but was told I could call to reopen. I've now left numerous messages and emails with NO response. This problem is not due to humidity or moving furniture, it's poor quality carpet and padding. Never been so dissatisfied with a company!

I had Empire Today install carpet at home and the sales associate I dealt with had knowledge and experience. It was a wonderful experience with him. As for the pricing, they gave us initially a way too expensive price. But then, they came down in price and helped us with the pricing. They asked us what they had to price it in order for us to be able to do it. The installation team was perfect too and they're very hard workers.

We had Empire Today install carpeting in the TV room. Our cousins have used them before. We also needed low pile for handicapped walkers, and they had a lot of options for that. The person who came in to help us had a lot of patience because my mother had a lot of decision-making to do before she picked what she wanted. The brothers who put the carpeting in for us were wonderful. However, the piling doesn't last well. I noticed that it has worn down already. But it was a very good experience all around and we're probably going to have Empire Today back again to do the rest of the house.

I had tile at my front door and two bathrooms done two weeks ago. Tile is still incomplete. Tile in master bath is terrible! Hump in floor, grout lines not equal, some thin some wide. Grout different colors, and not level. They didn't caulk the toilets or the bathtubs. There was a mess left on carpet, walls and doors. Job was marked complete and signed by them I guess, I didn't sign it complete or give a number grade. Transition between the front door tile and the living room laminate was broken and replaced with one that doesn't match.

Sales rep made a lot of promises about customer service, promptness and just great service. It was a horrible experience for me. On the day of the install, they gave me a window and didn't make it. I called and they said "anytime between 8-6". The installer came at 1, didn't have the carpets I had ordered, didn't know laminate had to be removed and I was left hanging dry. I had to make multiple calls, and then they rescheduled. Came the next day with the wrong carpet again. I was in the phone again and finally the installer went and picked up the right one. They didn't remove the laminate from one bedroom but charged me for it anyways. The sales representative who made the deal didn't bother answering or even apologizing. A really horrible experience and a pathetic company with no ethics!!!

We had a rental and Empire Today did the carpeting in the entire house. We had gone to Carpet Exchange and bought one of their carpets for one of the rooms but I was not very happy with the quality. Also, it wasn't done properly. There was extra carpeting so they needed to roll it out and had to come back out again. The quality of Empire Today is better. They cost a little bit more than Carpet Exchange but I was satisfied with the carpeting that I had. I like their product especially the stain resistance feature and was happy to know that they could install the carpeting quickly. It really does look nice and the installers did such a great job. There was never any problems. Everybody was really wonderful.

I had a really bad experience with Lowe's so I had Empire Today install carpet in the bedroom, hallway, and stairs. I got the carpet for its color and texture and was about the middle-of-the-road among the three or four carpets of different grades that the salesman showed me. The men who came and installed it did an excellent job. They were perfect. However, Empire messed up the delivery date. I was expecting them and when I called, they said they weren't scheduled to come. But we straightened that out and they came soon after. That was the only glitch I had and other than that, I had an excellent experience.

A sales representative came to my house and spent 15 minutes explaining how long the company had been around and what great customer service they had and what my husband and I received was the complete opposite! The job was supposed to be completed on Saturday and a supervisor contacted me and told me that several crew called out and the job would not be able to be completed until Monday. After explaining to him that we told the salesman that we were in a time crunch (I am 7 months pregnant and had a shower planned for the following weekend) and were promised a Saturday installation he said he would get back to me. He never did, instead a crew showed up at my house in an unmarked beat up truck and said that they were with Empire and there to complete the job.

I had seen Empire commercials and I am a widow and very limited in finding good people to do house projects so I thought I would make an appt for a consult. The sales rep came, went over carpeting & I purchased carpeting that evening and set up an installation date. I had to change schedules at work with someone to be available for the installation. The day before the installation at 2 pm they called to say they were canceling because of scheduling difficulties (which I do not understand as this was scheduled 6 weeks prior). It was difficult getting someone to get back to me and so I called my sales rep and asked her to call me. She called me back that evening around 9PM and said she did not know what was going on, would look into it and call me first thing in the morning with the answer. I have not heard from her since!

Had a salesman out to show us flooring and measure the house. He showed us a nice wood laminate flooring, was supposedly lifetime warranty, and would work throughout the house. He promised it would take less than 2 days, and everything would be completed before we left on a business trip. We emptied the house, moved all furniture. Installers showed up and were concerned about the fact there was no matching trim for that flooring. All the promises the salesman made about the transitions and steps matching and having nice trim were completely untrue. Cancelled the install before they got started. Spent many calls and much time trying to get customer service to issue a refund. Run far away from Empire. Find a local pro who can do what he promises.

Empire had a salesperson come out and take measurements on 10-15-16 and I chose what carpet I wanted. We set the date to have the carpet installed on 10-22-16. Empire called first thing in the morning to let me know the installer would be there within 30 minutes and he was; I thought everything was going great. The installer asked me to come out to the truck to check the carpet before he unloaded it, and when I went to look, I noticed the padding and realized that the installer never went over padding with me or allowed me to choose the padding I wanted. I asked the installer was that a good padding or one of the thinner ones, and he said it was one of the thinner ones, and that he had a much better one that was thicker and waterproof. He said if I wanted to change it, he could call and I could reschedule my appointment; I wanted to go ahead and get the carpet put down in my basement, so I just told him to go ahead and install it.

Empire Today did an excellent job and went beyond my expectations. I chose them because my parents and friends have used them. Also, I liked that they came to the house. I wanted it done before I moved in and they accommodated me. The installers took three days to install the laminate because my concrete slab was not even so they had to work on it before the installation and they didn't change the price for me. They worked until they finished and during the last night, they worked until 9:30 to get it done. They went out of their way and did a fabulous job. The laminate is easy to clean and the color is exactly what I wanted. My experience was great.

I had carpet installed in the living room of a rental unit and decided on Empire Today for the job as it was supposed to be convenient with the whole next day delivery. When the girl came to the condo unit so that I could choose the carpeting, I quickly realized that it wasn't a next day delivery. It was only on specific things and specific styles which I understood. The big problem was that here in Chicago, high-rise buildings have lots of rules and regulations regarding the carpeting installation. The girl assured me that she would take care of everything. I gave her the management company's email and telephone number.

Empire Today did my sister's house. The price was reasonable and quality was good, so I told her to send them here. At first, I shopped around and most people that come in didn't have that many selection. But the rep from Empire Today had a huge amount of selection. It's a shame I couldn't get a different color carpet but other than that, I saw exactly what I wanted.

We had our carpet installed by Empire Today in our room and two other bedrooms, and a hallway upstairs. I got the Berber but I like the one that was a little higher, but I couldn't afford it. Also, I'm pissed off with them because of their false advertising. When the guy came down, he said, "Oh no. That's only one single carpet," which was not stated on TV and not even a small print. On the other hand, the installers were great. But I still should have shopped around in another flooring company.

My experience was a 10. Starting with the salesman, who definitely knew his products, all the way through installation. C.S. called as expected. The installer was very good at his job. I absolutely love the carpeting that I choose. I am extremely pleased!!!

When I bought my carpet I was told a group of 4-5 people would show up to do the work. I was also told they would be using an industrial stretcher and not a knee kicker to stretch the carpet. When the crew showed up it was only 2 people and yes they were using knee kickers. It took them 12 hours to complete my carpet install and that is not normal. When I called the 3 people that I talked to treated me like I didn't deserve to have a group of people at my house and told me I could have rescheduled. Why would I reschedule when I was promised what I was and they didn't hold up their end of the bargain but of course they wanted their money in full at the end. They had no bad feelings of what they did to me and made me stay there for 12 hours while the work was being performed. They treated me like what I was telling them was something I requested and not what I was told by the guy that sold me the carpet.

While looking around for flooring, I was told that Empire Today was cheaper. I had them do the laminate flooring in the living room and carpeting in two bedrooms. When the salesman came, he told me it was going to cost me $1,600 because they had a promotion. When I asked how much it will be in a four-year payment, he said it was going to be around $36-$39. I signed the paper because I took his word like a dummy but I should have looked at his numbers. I wound up paying $3,000 for the whole thing and I'm pissed about that. I could have gotten what Empire did for me for $1,900 at Lowe's. The salesman wanted to make his commission and he didn't care how he made it. I'm a veteran and I live on a fixed income.

Not only charged a fortune, but then broke both of our toilets by snapping the flanges off the pipes, destroying the newly laid floors and, despite the installers admitting they did it, refuses to compensate us. It leaked through our ceiling in the kitchen. Absolutely awful company!

We had carpeting installed by Empire Today in the living room, dining room, and hallway. Their cost was a bit lower compared to the other brands we considered and the quality of their product is pretty good. The men who did the installation did a good job as well. I would recommend them.

I had a rug installed by Empire Today in our family room. I went with them mainly because of their reputation. Their cost and quality are better than others and the rug is also water resistant. I like the person who sold it to me. She was quick and very diligent. She was always there when needed and she answered a lot of my questions. I really don't like anybody in my home and she had no boundary issues which I liked. She was very personable. Overall, Empire Today was professional and quick.