Empire Today Reviews

I will like to express my very dissatisfaction for Empire Carpet. This company is ran very unprofessional and is lacking courtesy. I tried to get carpet from Empire on Nov. 30 2017. I had to take a day off work to accommodate their schedule. The rep comes out measure and tells me he will get back in touch with a written quote. I waited a month and couple days due to the holidays. I contacted Empire to inquire about my quote in January. They told me the quote has expired and you will need to make another appointment. Upset, I ask why do I need to make another appointment if he has the measurement. I would like a written estimate. Empire informed me there is nothing they can do. "If you have a problem contact headquarters". I honestly do not believe it should be this hard to get an estimate for some carpet. So I highly recommend you do not use this company. You have better customer service at a big box store.

Empire Today has a good reputation and they were absolutely great. We have vinyl flooring installed in our kitchen and dining room area. And they did a wonderful job. We had a couple of little bubbles but they came back and took care of it. I’m very pleased with them. I really like the wood grain because it looks like wood flooring. And our experience was excellent right from my first phone call to them and the sales person who came out. I’d absolutely recommend them.

Empire Today worked great for us. They installed carpet on the stairs and playroom for my kids in our house. My husband was here when they came for the installation and he said everything was fine. They were in and out. I like the warranty on Empire's product and I like the carpet's color, stain resistance and the pet guard.

I had Empire Today before in another house that I used to have. I hired them again and had them install laminate floors in the dining room and the living room. I also had them put carpet up the stairs and the hallway. We needed the laminate flooring in the dining room because the kids bring food back and forth from the kitchen. But since we got the carpet done, I had an issue with the bill. We were quoted one place and the salespersons wrapped. Then we got another quote from the billing department which was inaccurate. They have put a ticket in and I tried contacting them three times but no one has ever called me back from the billing department. Other than that, laying the floor and the carpet went fine and I would recommend Empire Today to others.

Three months ago, I had Empire Today install a chestnut carpet in my living room and bedroom. I had looked at other brands and Empire was of better quality. I went with them for their scheduling and installation. The two installers came on time, did the work for 6 hours which I was happy with, and they were pleasant to be around. It wasn't a shoddy job and I like the carpet's texture.

I learned about Empire from my little cousin because she had the top of her house done by them. We had a carpet installed at our rental property and I love its quality. It's way softer than the last one I had, and it's a cheaper version. However, when we were making a purchase with the man that came out, he gave us false information saying our money was going to be right back on our card and it wasn’t. They kept on giving us the runaround, and we didn't get the money back until eight days later.

A friend had recommended Empire Today. They did okay with her so we figured they’d do okay with us. The sales rep spent almost two hours with us trying to help us get what we wanted, and made sure it was done right. There’s one thing we wanted, but he said, “That won’t work. We needed to do it this way if you want it.” He’s very helpful in leading us in the right direction. A one-man team did installation. There were two parts to do and it took him a day and a half altogether. I'd give him an A-minus, though. There were a couple of little things I had to do after, but he's pretty good.

Salesperson makes all the promises you want to hear but they don’t follow up with their actions. They had to return 6 different occasions to fix the issues with installation. They called an independent inspector to prove me wrong but the inspector pointed out the flaws.

The sales representative from Empire Burton ** did not only give me an estimate for the flooring I needed done but also helped me get financing. I could only get half of it done but I am very grateful for that it took a lot of time for him to do it and I appreciate his devotion to your company. He didn't have to do all of that but he really helped me and the work crew that came out did a real great job on the vinyl Flooring and the other work crew did a great job on the carpet. You have a great sales representative in Mr. Burton **. Thank you.

Empire Today had a good sale going on. They came out and gave me a free estimate. They came about two weeks later to put the carpet in my bedroom. They called me to let me know that they were on their way. They showed up on time and did everything right. They explained everything and when they got through with the work, everything was A1. They took care of the business. Everything was done like I wanted. Empire should keep doing the good job they're doing. They’re a good company and they stand behind their word. I recommend them.

I had kitchen and dining room floors put in, as well as carpeting throughout my whole house. Empire Today's salesperson came to our home and explained everything to us. The cost was reasonable but there was a little confusion with the customer service. The person I spoke with said both items were coming out because there were separate installers. The vinyl guys called me first thing in the morning and said, “This is the time we’ll be out.” They came in on time and did their thing. They took their time and the floor was actually great. But unfortunately, one of the individuals cut their hand towards the end of what they were doing. I also had an issue with a tile that was defective, but they came right out and took care of it. It now looks great and I’m happy with that.

Don't make the same mistake I did. I had them install rugs 2 years ago in my upstairs, about a year after they were installed, they started to roll around the edges. The salesman originally told me that I was purchasing a great rug that would stand up to cats, that was wrong, that cats have frayed the rug. I decided to use them again for my family room and office downstairs. The salesman came out (different one) walked through, gave me a price and agreed to have it done. I showed him my upstairs and he said that the installers would fix it, free of charge even though it was a month out of warranty. He told me it happened because all the furniture wasn't removed when it was installed.

We put in new carpet in 3 bedrooms in 2015. Very happy with service initially. Was told we had a 20 year warranty on carpet that if anything happens they will replace for free. Unfortunately my husband fell and cut his head open in one of the bedrooms and there was severe damage to one of the carpets - we had it professionally cleaned and the stain and damage did not come out. I then called Empire back and explained and after a month that they will not replace it at all because I had not had that room cleaned before this happened - I explained that the room it happened was my sons room who is away in college and that room is empty and is never really used and there was no reason to ever have it cleaned. This is a scam - salesperson never told us how difficult it is to submit a claim and get it approved. After spending over 3000 they told me they can replace for 485 and my carpet is discontinued. Will file a claim with the BBB.

I buy all my carpet from Empire Today. I just call and they send somebody in and fit the room. And then, I get the carpet the next couple of days. I recently had carpeting done in my bedroom, and it's the same color I have in the other bedrooms that was done three years ago. The installer was also the same guy that came out three years ago.

I scheduled an appointment for an estimate and no one showed up or even called. When I called to inquire, I was told by the Empire that the representative scheduled to provide the estimate rescheduled our appointment without any notification to the us (the customer) and that a supervisor would be calling me to offer an explanation. No call from a supervisor. So, I thought I’d give them one for shot and rescheduled another appointment for an estimate. The exact same interaction with this company occurred. After the 2nd appointment window ended with no one from Empire showing up or calling, again, I called to inquire about the SECOND no-show. Again, I was told the appointment was rescheduled by Empire without any notification from this “business” and I was promised a call from a supervisor to make amends. Big surprise, no call from a supervisor. In summary, I recommend avoiding this company. It’s a total joke.

that we wanted. The carpet was like a white burlap with the stripes which Empire told us was of premium quality and a good carpet. It was also supposed to be second from the best that they got. Then he left me with pieces of the square carpeting so I had it when they came for the installation.

I had carpet installed in two of my bedrooms at home. The quality of the material and the sale that Empire Today had going on was affordable. The person that came out to do the measurements was very knowledgeable and he was very helpful in helping me choose what was best for the area that I wanted to put the carpet in. But the installers didn't want to install. I had a cashier’s check and they told me that it wasn’t good. But I did it because I felt that it would be safer for them not to be carrying the cash. And then they told me that they didn't want to put the carpet down because they didn't want to move the furniture that was in the room. They also said that the furniture was too heavy, but I had taken everything out and each room has two pieces of furniture that they have to move over.

We are happy with the carpet and installers. They were efficient and answered questions. Clean up was good also. My husband had asked about floorboard molding removal ahead of time and was told they would remove them. The installers said they never do, so that was confusing.

I was very pleased with Empire Today. The rep and I got along and she talked to me and advised me. They then installed the laminate floor in kitchen, living room, and TV room, and it was a pretty good deal. I like both the color and the design. The floor matches with all my stuff. If I had a problem, I would call the office and somebody would come out right away to take care of it. I would recommend them.

We had carpet put on our deck by Empire Today. They were referred by some friends. So far, we really like the carpet. It’s nice. The rep was very informative and very friendly. He visited us and explained everything. The install guy was also very cordial and did a very good job. The only thing was the rep said we were supposed to get a $50 referral fee and we’ve never gotten that. We referred our neighbors over here and they went ahead and did theirs also. Everything went very well other than the referral fee. They were very quick. Once they came out and gave us the estimate, I was very surprised at how fast they came out and got it done in a timely manner.

We had carpeting replaced in our entire home, the initial visit to pick out the carpeting and the installation went very well. However, after the installation, I completed a survey which asked if I wanted to be contacted and I stated yes. Someone called me within a couple of days and asked what the problems were. I explained that we did not get the correct padding in our living room, the installer messed up the trim in the living room where the carpet meets the vinyl. In the hallway there are two seams that are separating. In the master bedroom, there's one spot where it feels crunchy when you walk on it. I was told someone would call me back within 24-48 hours.

I had new floors installed and the first issue was the product colors did not match it. 2 of the 3 rooms and the 3rd room was too dark compared to the samples originally provided and the lighter color mixed in (see photos). All floors had to come out and days went by with a newborn and a 2yr old with exposed subfloors and all our belonging including changing tables and cribs stacked up in our front room. I had to push for some sort of monetary compensation, and I finally was told that if I signed a Accommodation Agreement that I would be issued a refund to our account. This was almost 6 months ago, and I have been calling and emailing Ashley ** requesting an update. The last update I receive was that after Empire received the Accommodation Agreement that a refund would be issued in 10 - 14 business days - it has been almost 6 months.

I like the overall quality of the vinyl planking that was installed by Empire Today in the lower level of our house. I also like its color and its warranty. My experience was excellent. And aside from their product selection and the quality of the installation, I used them also because of a past experience with them.

I got from Empire Today the recent vinyl flooring in my lower level of the house, and I have had them before too. They put hardwood floors on my upper level a few years ago and I was very happy and pleased with it. They also did do a bedroom for me and I was pleased with that. But I had too many problems with this downstairs. Each time they came in and did things, however, there was stuff that wasn’t done right. They cut the tile, the vinyl, and then they did a sloppy job putting down the quarter round. I did have them come back to redo the closet in the family room, which I didn’t do at first. But I also had my office area done and they had messed up and cut the vinyl wrong in there.

I needed to get things done quickly because I’m a flipper. Time was essential. Empire was better priced and had better quality for what I paid for, and they also got the carpet installed quicker than most places. The installation team was okay. They did everything. According to the agreement, they were supposed to remove the carpet downstairs, and they did except for the bedroom. The guy called me up and said he couldn’t do it because he didn’t have enough room and he had to go on another job. I had to pay a little bit more extra to get that removed. Other than that, everything was fine.

I bought and had installed the vinyl flooring. Caution: flooring is very soft; it gouged very easily and is not durable enough to qualify for common flooring purposes. We moved a range/oven across on a piece of cardboard across the vinyl.

Very happy with Empire. Have used them in the past and will use them again. They are always timely, professional and affordable. Have always left a clean, neat, workplace. Their next-day service is remarkable. Don't know how they do it so fast and yet do a great job.

I would just like to say, that I am not satisfied with my experience, after the installation. A few of my walls were damaged during the LVT installation. I reported this to Customer Service (Confirmation # **), and cannot get the Customer Service rep assigned to me to return my calls. I would like a resolution to this.

Empire Today team did a wonderful job on my flooring. Very professional work. They tore up old stone tiling and carpeting throughout the first story of my townhome. They moved the heavy furniture and appliances, including stove, dishwasher, water heater, and toilet. They installed wood laminate and baseboards flawlessly. The job took 2.5 days to complete and they cleaned everything up and put back all the furniture and appliances. My downstairs looks so much better!

The workers were very professional. I love the carpet. It was exactly what I orders. They came in, showed me the carpet before installing it. They moved the furniture and put it back in place. Carpet was put in two bedrooms. After the job was done, the installers ask me to look at it before they left. They cleaned up all the mess and left.

I had the carpet done in my bedroom by Empire Today. I knew the young lady who came to my home, so I trusted her opinion. They are a little expensive for me, but the quality is good. I love the color too. I got perturbed with them a little bit and if it wasn’t for John, I don't think I would come back. They were supposed to schedule me but didn’t. I had moved all the furniture in my room and they said that they were going to have to reschedule, and so I went completely off. But, they eventually did get someone in there on that same day.

I was satisfied with Empire Today. They installed carpet in our bedroom, living room, hall, and dining room, and I like it. I like the price, too.

We were getting some work done in an unfamiliar area and we knew that Empire Today tend to back up their work a little bit as opposed to somebody who is random so we gave them a call. They brought samples and it seemed to be the best combination of price and thickness for what we thought our needs were. We got a carpet for one bedroom in my father-in-law’s place. It held up well and we are happy.

My experience has been extremely difficult and horrible; purchased carpet along with stain guard less than 2 years ago for 3 rooms. Before the first cleaning the carpet was stained, badly buckling, and discolored. Had the carpet cleaned again and it appears to be deeply worn to the point of requiring removal. For over 3 months, I have tried to get the situation rectified: I have submitted pictures via e-mail numerous time and no response. When I call which is often, no one is available to acknowledge my calls or e-mails. There is no customer service, no integrity, no respect for their customers. If you are interested in any kind of flooring; please shop elsewhere. Never allow a company such as Empire Today in your home or business because they lie.

Empire Today put carpeting in a house I was selling. I had an old carpet of 12 years and it was time to replace. I went with my real estate agent’s reference. They delivered what they said they were going to deliver. The new carpet was of good value. I was just going to sell the place. I don’t want to put too much money to it, but wanted a solid option. Their sales rep was awesome and very professional. She provided great options, colors, and follow up. The installers were awesome to work with. They helped me screw in the floors, which were squeaky. They stopped for about 20 minutes for that, and weren't paid to do it. They cared and took time for it, and that was very cool. Empire Today gets an A-plus all around. They were in a timely manner getting out here, and I got a professional installation and fair value.

I liked Empire Today's hardwood which I purchased, installed, and has met my expectations. I'd tell friends to give Empire Today a shot.

On December 6th, 2017, Jolene from Empire Today came in the evening, and we discussed the flooring for the kitchen and bathroom in my second floor apartment which is currently not rented. The flooring is a wood type LVP interlocking floating floor. The flooring I decided on was to go from the kitchen continuing on into the bathroom. As we stood in the bathroom she asked about removing the bathtub. I said to her clearly, that the bathtub will stay in place, and that the floor will have to go around the claw feet. I said moving the tub would open a huge can of worms, and that leaving it as it is, is the best option. She said they will cut around the claw feet. I said to her that I was also purchasing a new toilet, and having the old one tossed out, as it was between 15-17 years old. She said, "Not a problem, once it's off we'll put the new one on." We talked about it for a few minutes, then moved on into the kitchen again.

Empire was recommended to me by somebody else. They installed the flooring in the kitchen, the hall, and the laundry room. The installers were very courteous, neat and fast. The people that came to my house and saw the flooring gave me great reactions. The only thing is that I called and asked for invoice on the amount. I explained what I needed and the lady took over a month to send it to me. When she sent it to me, she didn’t send me everything on it, but that's okay. I decided to pay her up and see if I get it.

My Empire Today salesperson was very good and I liked her. She came out, did the measurements and told me she thought the floors would go on sale soon. It didn’t go on sale that first month, so I had to wait eight weeks for the product to go on sale at 50% off. I had Empire Today install two wood floors in the bedrooms and we like the floors a lot.

Empire Today's cost was half compared to the other companies. However, the quality of the other ones was a little better since they included moisture barrier on the carpet itself besides the pad and they also had lifetime stain resistance. Since we're doing the whole house remodeled, the price was our deciding factor. There was a separate installation team for the LVP and for the carpet and both were phenomenal. They were very quick, friendly, and professional. They just went way above and beyond. Moreover, they also cleaned up. The LVP is so durable and wonderfully easy to keep clean. But the carpet has only been in the house for a month and a half and it’s already starting to show wear on the spots that we walk through. I'm concerned what's going to happen to it over time.

The first thing I thought of when I decided to get a new carpet was Empire Today's TV ad. The price I got from them was all right. I had just put down a natural cedar plank kitchen, and the color I picked up was almost a natural cedar color so they went well together. It's been fine so far. I'm worried about the steps and I hope they did them right, but I think they're going to be all right. The two installers who came in were excellent in doing their work. One worked on the carpet and the other one did the trim. They did a good job and I'm satisfied.

Our sales professional was upfront and honest and only showed us the items we were interested in. The price couldn't be beat. Installation was expertly done and very thorough. They didn't rush and did a quality job. Have recommended to everyone.

Today 1/9/18 I had the wonderful pleasure of speaking with Michelle ** from Empire Today to schedule a appointment for installation of carpeting for our home. Michelle was very knowledgeable, kind, polite and just overall awesome!! Thank you Michelle.

Although the initial sales rep was good and the installation was good, there was a huge mistake on your end with electronically processing my check not going through resulting in continued harassment of me as a "delinquent customer" threatening me with a collections agency which would have adversely affected my credit rating. It was eventually resolved but not without a great deal of anger on my part all because your office people didn't know their job.

I am an 8 time customer of Empire Today and have spent tens of thousands of dollars with them. None of these purchases went completely smooth but ultimately I have always been happy with the work quality and nobody can beat their pricing. Today's event was the last straw and I will never do business with them again. We purchased tile for 2 bedrooms of our home on 12/14/17 and scheduled the install for 1/6/18. The week before the install we received no fewer than 6 phone calls and 3 emails asking to confirm the install date. We replied to each email and called them multiple times to confirm the install. Each time we were told it was confirmed and they would be here on 1/6/18.

I had Empire Today install my laminate floor in two rooms since I had a really good experience with them 20 years ago. I like that the floor's so clean and that it's stain and water-resistant. Empire Today is a great company.

Empire installed carpet in home. Returned to install runner on two sets of stairs. I did not see results until they were gone. Horrible job. At bottom of stairs, carpet was not bound. Carpet is fraying... looks terrible. Also cut unevenly. Two different representatives came over. The first one, Miguel, took pictures and agreed that the runner needed repair. He assured us that a crew would come by with a small binding machine and make things right. He stated he'd submit his pictures and a report. Weeks later, another representative came over... I assumed he was here to repair the runner. He had NO idea what was going on. Said he'd never seen Miguel's report. Also said he could not bring in a small binding machine. He took pictures. Said he'd give them to his boss, Kenya. He promised me the runner would be repaired.

Empire Today installed carpet in our living room. We've always dealt with them and it's where we’ve gotten our carpet for three years. It's convenient that they come to the house with the samples. Dave, the salesman, is the only one I like dealing with when it comes to coming out here and doing some measuring. I'm going to have him come back out here in a month or two and have him give me an estimate on a carpet for the bedroom.

I chose Empire Today to install tiles in one room and hardwood in the other because I saw the advertisement of them having discounts. The pillow is color-coordinated with the hardwood and padding on my walls and I love it. The quality is excellent too and I’m perfectly satisfied with it and the workmanship. They finished most of the work in one day but they had to come back the next day because there was about a four-inch drop-off from the hallway to the living room and I wanted it to come down. They’re going to have to drill a hole in to remove the railings so that they would put the padding under it so it wouldn’t need a trimming. I figured it would take much longer but it did not. They came back the next day for a few hours and did it in a record breaking time. It was a real delightful experience working with them. I would highly recommend Empire Today to anybody.

Empire Today did a great job the first time, which was months ago. Recently we had them install carpeting on the house's lower level. This time, it was crazy and chaotic. They got the orders mixed up and delayed it by six weeks. Then they kept on calling us to reschedule and weren’t communicating with one another. However, they got it done in the end. I was very dissatisfied, but I'd still recommend them.

I had carpeting installed in all our rooms except kitchen and restrooms by Empire Today. Their cost and quality were much better compared to others. It’s a high-quality carpet for a good price. I had a great experience and would definitely consider Empire first and not waste my time.

The sales rep, Mary was very good, knew product well, listened and answered questions, overall very good experience with her. Carpet installers--did a good job. Also, were careful of things in my house and did a good job tearing out, cleaning up and installing the new carpet. My only complaint would be such a big job, installers were on site from 10am to almost 8pm--would it be possible to have 1 or 2 more people for installation so it does not take an entire day going into the evening. Thank you!

Updated on 05/08/2019: We had our carpet installed in December of 2017. The installers destroyed our woodwork. Empire refused to repair it or to pay for someone to repair it. They ran out of carpet and had to finish a few days later. The carpet on the stairs was left with a raw crooked edge and there were many loose threads which they left at the seams and along the woodwork. An installer repaired the raw edge but we were told to just trim the loose threads. In November of 2018 one of the loose threads (I did my best To trim them as the rude customer service rep instructed) got caught in the sweeper and unraveled a large section. In the middle of the room. When I called customer service I could never get a callback and now the warranty has expired. STAY AWAY FROM THIS COMPANY!! They are unprofessional and incompetent.

Empire Today was a company for a long time and I liked them for years, so I got them to install a rug for one of my bedrooms. Their installers did a good job and they finished quickly. I like the rug. It's easier to clean and the color matched well with the home. They last for a long time too. I had a good experience with this company. I would recommend them.

I've used Empire Today previously and had good results with them. I also have friends that had gone through them and they’ve had some good results. About six months ago, we decided that we were going to try to get some additional carpet installed in our house. My mom, who is my neighbor on some adjacent property out here, had been discussing this stuff. I talked her into using Empire Today as well. She had some significant amount of work done to her place. Her house is around 3,000 square that had carpet throughout the area. She wanted the carpet removed and some of Empire's wood flooring put in.

Empire Today was initially higher as compared to the other brands but when I let them know the other prices I got, they agreed to meet it and even beat it by just a small amount. But they could install the flooring quicker. They installed the laminate flooring in our home smoothly but there were a couple of tweaks that they needed to do. We are up north right now so rather than installing it, the installer would contact us when we get back down to finish up the trim that needs to be taken care of.

Empire Today cost more than the other brands we considered but we like the quality of their products and they were incredibly fast. It was also very convenient to deal with them since they came to the house. We bought carpet and vinyl plank flooring which we had installed everywhere in our house except for the bathroom. We absolutely love the color of the vinyl plank flooring. It's gorgeous and really easy to care for. We were very happy with our experience and if our friends have the money to spend we'd tell them that Empire Today is the way to go.

Empire Today had done work for me once before. I recently had rugs installed in the front porch, three bedrooms and a hallway. They were courteous and it was a very good experience.

I had some carpeting and padding done through Empire Today. We were sort of rushed because there's a couple of places where the floors were squeaking. Once they get that floor bare they should walk around and hear if there's any squeaking. It would have been a good idea for them to mention that to us, shoot a couple of nails into the joists before they put the carpeting down. But we were very satisfied. The person selling it was really good and knowledgeable of the quality of the carpeting like stain resistance. The color was a neutral color so it would go with anything. Plus the style is also nice.

I've had mostly everything installed by Empire Today. I've had laminate floors and carpet, and they've had great colors for me to choose from. I had laminate flooring in my kitchen and I got waterproof vinyl put in my bathroom, and they're awesome. I use Empire all the time because their prices are great and the people are professional. They come and do the work, clean up behind themselves, and I've had no problem with them. I love them. Their customer service is very professional. Empire Today is great. I will not call anybody other than Empire Today.

The salesman was friendly, polite, helpful, well informed, great to work with, generous with suggestions and guidance, but not pushy or pressuring. He came on time, and it was a great experience. The installers arrived early, which was fine, they worked highly efficiently, did a great job. They were friendly, polite, made sure they did what I had asked for, and they did an excellent job cleaning up after.

We ordered LVT and it came out beautifully. They were accommodating with the price and beat Metro Flooring estimate. However, there was a snafu with the scheduling which did cause some unnecessary stress. However, our sales rep resolved the issue and the floor was installed in one day. It's been about 2 weeks and we love the new tiles. Would have given 5 stars if not the scheduling issues.

My entire downstairs was complete in one day. The 2 different teams that came to my condo were competent and professional and courteous. We were completely pleased with this company! I would certainly recommend this company. Appreciate their customer service too.

First off I want to say I have used Empire on 3 other occasions with no problems at all. But this time the install wasn’t the best. Installer had a helper that was not up to par, he removed my closet door and couldn’t reinstall them and failed to inform the lead installer which I did as he was getting ready to leave. He worked on it 30 minutes and I told him to, "Leave it. I’ll do it." Took me 15 minutes.

I ordered carpet for commercial property I own. Explained the urgency of having it completed. This was on Dec 27, 2017. Installation was to be on Jan 2, 2018. I got a phone call on the 2nd informing me the carpet was out of stock. I had to then order an in stock and was assured it would be in on the 3rd and would be installed only to get yet another phone call saying that the carpet did not get put on the truck for delivery. Several calls to customer service several calls to the salesperson that made the contract and no one wants to be responsible or compensate for the inconvenience I have had but by gosh they want their money. PLEASE DO NOT MISTAKE THIS COMPANY TO BE EMPIRE FLOORING. It is not theirs. Product is at best substandard. Their customer service is nonexistent. Highly recommend do not use this company.

We started this process with Empire Today because the salesman was very professional, we needed our hardwood flooring replaced due to water damage, so we ordered a composite flooring and then added a vinyl flooring for our kitchen. This was all done on 12/6/17 with final install to be completed on the 12/21/17. First problem the composite flooring installers didn't have all the trimming needed to complete the job and the installer stated they would return in a couple days to complete this, second problem the install scheduled for the 12/21 was cancelled so now our Christmas gathering had a big disappointment with our home not being ready! Third problem the install was rescheduled for 12/28 was cancelled again, Now the fourth and final problem the install scheduled for 1/4/18 is also cancelled!

We were pleased with every aspect of the Stairwell Carpet installation--service, speed and politeness. We are in the process of remodeling our kitchen. We have ordered laminate flooring from Empire for the additional rooms and feel good that the project will have the same great result. Thank you for a job well done!

Engineered Hardwood - Couldn't be happier. From start to finish the process was smooth and professional. Would definitely recommend and have to our friends and family. The quality and color is exactly what we were looking for. Did not have to wait for weeks for installation but completed within a few.

Very satisfied with Empire Today. Staff very professional, installers very conscientious about work. I especially want to point out that lead installer was quick to solve any problem that came up. Keep that guy! Our neighbor says the floor makes it seem so warm. The vinyl is much easier to take care of. Love it!

Installers did good work. The arrival time to our home often was much longer than I expected, sometimes 11 am. Our living room entertainment furniture was moved by the crew, however two pieces of hardware came off. I noticed this, and they said they were aware, and it would be put back. It was forgotten, and I did not remember to check before they left. Now I'm not sure who I can get help from to take care of it, my spouse and I are not young/physically agile with heavy jobs. The last day of install 4 or 5 men, and it felt very frantic, although great that the job was finished. My garage had a bit of sawing mess as well as pieces of trims I had to clean.

The quality of the installation is almost perfect. I received two scheduled installation windows within five minutes, which led to a slight confusion over the arrival of the installers. You cannot be the prices as a repeat customer. Couldn't be more satisfied with the turnaround between contract and installation date.

Sales rep. failed to return calls when problems arose. Not all work put in original bid, cost kept going up over what we had budgeted. Get no help from customer service, they tell us to call sales rep. He doesn't return our calls. We pay the 2 work orders when jobs were finished in full, now I get a bill for $1,104.00 with no explanation. So many other issues not enough room here. Very unhappy!

We put a large area rug in our living room leaving approximately 24 inches of our wood floor all around the rug. It had to be bound, which it was, but when rolled out was only 6 inches on one side. Since it was bound l accepted it, because didn't want raw edges on the one side.

I am happy with my carpet and who installed it. He was very efficient. I told him not to rush I will be there all day. So he doesn't do a rush job. I am pleased with the job and how he was able to put the carpet on my stairs. I loved the color it goes well with my stairs/hallway. Very bright and airy.

We did the whole house carpeting with Empire Today. I liked the ease of someone coming to the home. That made it real easy for us than running around. That also made it simpler. The service was great and the quality of the product was very good. The carpeting turned out well and the technicians did a good job. I had some issues with the finance company but that was resolved. The only thing that was a little bit hard to understand was that I know that we had a discount. The price was inflated but even with the 50% discount, it still came out to about the price of everybody else so that was a little bit disheartening.

My sister had used Empire Today so I had my hardwood flooring from them. Also, I wanted something that would be fast, easy and warrantied. The flooring has met my expectations so far and the only bump in the road that we had was that the installation was a long process. The installation team that came to do the work consisted of subcontractors. They came over the next morning and they were supposed to finish up but they didn't. We had to wait until somebody called us back from Empire Today. When I got to my office, I called Empire Today to complain about it because for that amount of money, I expected my installation to be complete. So, they sent somebody else over to do it.

We had dark-colored laminate flooring installed in our upstairs loft by Empire and I like how genuine it looks. Their cost was a little more expensive than the others, but their professionalism was what made me want to stick with them.

I had carpeting done in the bedrooms, hallway, living room and a den. Empire Today was professional, courteous and timely, and we were completely satisfied. We like the texture of the carpet. This is our second experience with Empire and I would recommend them.

Great sales rep!!! He was so patient and helpful and came back a 2nd time when we couldn’t decide on which carpet to choose. He also helped us stay within our budget. Installers were great too!! Everything was installed on time and it was a big project!! The installers respected our home and cleaned everything up when they left.

I have no complaints, which is remarkable because I am a persnickety old maid. The whole experience has been wonderful - from selecting the product to installation to living with the flooring. I have received many positive comments about my flooring. Nice job! I would recommend Empire.

Our salesman told us we didn't need to get the bathroom sink removed. In fact we did. We would not have considered buying a floor from Empire had we known this. Lowe's said they would remove it to install our floor. We would have had them do our floor. Instead you had a lying salesman who cost us an extra 500$ to remove and reinstall the sink. That was included in Lowe's price. Their price was the same as yours. You are a bunch of liars and are very dishonest!!! Empire said they didn't contract out!?! They contract out salesman and every installer!

The saleswoman was great and we scheduled our installation. On the day of the installation, which was on a Monday, they called me to tell me the carpet had been lost. I had spent all weekend preparing my house and moving furniture so I could comply with all their rules. I was very unhappy and had to wait an extra 3 days for installation.

Salesman and installers did their jobs well. All carpet was installed on Friday in three bedrooms except for one closet, because they ran out of carpet. Got a call on Saturday to set up an appointment for Wednesday. Never received a call on Wednesday for what time they would come over to complete the work. I called after nine that morning and could only leave a message. It's one and still have not received a call. Will I need to be home for a third day? This is very poor customer service. My blood pressure is up. Why is it so hard to finish off one closet. I would not recommend Empire Today with an attitude of no customer care.

The sales lady that came was very nice and wasted no time. My installers were on time, very nice and went the extra mile to do a good job and clean up, very easy and pleasant experience and would use them again.

Empire Today’s set up and delivery of laminate and carpeting for my home was done professionally in every way from the representative to the installers. Empire Today followed up. With phone calls to make sure of the install dates, the installers arrived on time and installed the products quickly and professionally.

They did a fantastic job and I highly recommend Empire. All of my friends are so jealous.. and they are surely going to use Empire. My whole house is so beautiful now... should have done this a long time ago. Terry was a fantastic salesperson.

I contacted Empire after a bad experience with Home Depot. I was just getting pricing and planned on getting carpeting in the new year. I was pleasantly surprised that the salesperson was very knowledgeable, came in under in pricing, and my carpet was installed the following Saturday. I would completely recommend Empire to my friends. I am drawing a blank on my sales rep, but he has been with the company for 14 years and is originally from Nigeria. He was a great salesman, not high pressure, and very knowledgeable.

From the initial meeting, measure and carpet choice through scheduling and installation Empire was great. Would definitely recommend. Their installers completed the work quickly and cleaned up everything. This was the best carpet purchase process we have ever gone through.

Jeffrey ** called and made an appointment. He was on time, courteous, knowledgeable and gave us a very good price. It was only $100 more than another company, but we had confidence in the job Empire would do. The installation took place in less than a week. The installers were very nice, competent and did a very good job. We are very satisfied and if needed in the future would recommend Empire.

We were very happy with the work that the Empire Today team did. First, it was a low-pressure sales meeting with someone who not only asked us what we wanted, but was willing to work on the price with us. As for the installers, two teams were dispatched: one for the carpet and another for the hardwood. Both group of experts arrived on time and finished before they were expected, with the results being exactly what we wanted. Prices were fair for the quality items we received.

Sadly, I had nothing but trouble with this company from day one. I had recently purchased my first home and needed to have old carpeting removed and wanted new tile put down. I called Empire because family and friends had used them multiple times with nothing but positive things to say. I met with a salesmen and was advised I could have next day installation set up immediately, I opted to push it off until the following week as I needed to request time off of work to be there. The appointment was made, I took the day off of work to be there and even received a confirmation call the day before and then hours later was called and advised they needed to reschedule due to lack of supplies and that the next date would not be for another 3 weeks.

Cancelled installation appointment twice on the day of installation at or around 8 am. Second time was confirmed the day before that all materials had arrived. Once they arrived, the installation and materials was excellent. Installers did a great job on the floor. And just as great a job cleaning up after the work was completed. If not for the installers doing a great job, I would not even think about using Empire again. The consultation and install was great, just the communication in between was unacceptable. Because of the lack of communication, I lost 2 days of work. If the materials are not in stock today for a job tomorrow, you need to let the customer know prior to 8 am on the morning of the scheduled install that it will not be happening as scheduled.

Great experience using Empire. I was able to schedule an in home appointment at a convenient time for me. At that appointment, I chose my product and scheduled installation for two days later. Sales appointment was informative and no pressure atmosphere. Installation was seamless, arrived on time and did a great, professional job.

The installers were neat, fast and professional. The price was fair. We would recommend Empire Today to our friends and relatives. The timing of the job was reasonable and the installation was on time. The leftover flooring was left on the job and could be used for a small job.

We had four bedrooms carpeted and the two installers arrived early and worked hard all day. I was not only happy with the finished work but with the way they moved our furniture and replaced it after the new carpeting was laid. I give the two installers an A+. I would use them again.

We had a fantastic experience with Empire! Easy scheduling, great price, fast delivery and flawless installation. Our installers were terrific and our carpets look great. We compared with Lowe's and a local company and Empire was the better deal and delivery was incredibly fast. Wish I had pulled the trigger sooner!!!

The installer was not able to finish the threshold between rooms as promised, it took multiple phone calls and appointments to try to complete the job. The people who answered the phone at the office were very polite but were not effective. I had to speak to a supervisor to get any attention at all. It should not have been this hard to get the job finished. Photo is how the original installer left the job, other is of the threshold. Does not look professional to me.

6 phone calls to Empire today and 5 weeks after completion of a $5300 tile and carpet job, Empire has failed to return my calls to discuss a refund owed [I paid to have ceramic tile torn up but that was not done. Vinyl tile was laid on top of the ceramic]. Never in my adult life have I had such an unpleasant experience with a vendor. I can think of no reason for such blatant disregard of a customer other than Empire's desire to keep money for a service they did not perform. I am now working through the Better Business Bureau to resolve this problem. I am sad to say that I could not in good conscience recommend this company to any person although I believe they offer a good selection of products at a fair price. Installers were excellent. Customer Service is a marketing gimmick. BUYER BEWARE.

We were pleased with the entire Empire process. The sales team arrived as scheduled and offered us valuable information about options and cost. We set up an install date and as scheduled, the workers came and replaced carpet in two bedrooms. They were professional, respectful of our home and competent. The carpet looks amazing and actually cost less than we had anticipated. We highly recommend Empire for your flooring needs.

I couldn't be happier and will definitely recommend to any and all of my friends, and actually, have already. The customer service was great, the installation when off exactly at the time it was suppose to and with great speed and efficiency. The quality of the carpet was much better than what I could have afforded with Home Depot.

The installers were very professional. They stayed long hours to finish the job. They repaired areas which needed to be repaired. They were helpful in moving items too big for my wife and me to move. Finally, they finished when they stated they would finish.

Our experience with a sales person, appointment for installation and installers was wonderful. However, 7 weeks later, several phone calls later, and we still DO NOT have our warranty paperwork or instructions on how to care for our carpet... Very disappointed in your customer service.

This is the second time I have used Empire. I was told this would be a 2 day install but the gentlemen that put my beautiful new floor in finished in 1 day! They stayed till about 8 pm and completed the job. They did a wonderful job with my hardwood laminate. It’s absolutely gorgeous!

Installers were very professional, thorough and quick. We are very happy with the end result, and our house looks brand new. I was especially happy that I got better products at a lower price than one of the Big Box Stores.

Empire Today installed carpeting in our dining and living room. We chose to do business with them because we liked how their rep treated and helped us when he came to our house. We then got the three bedrooms upstairs, the hallway, and the stairs leading to it made because we loved the carpet they installed. It's a deep pile Mohawk carpet and it vacuums up nicely. I have a cat and it's also very durable. I'm very happy with it.

We had a wonderful experience with Empire Today. My mom had used them and she told us that it was easy. We had them install carpet and padding, and the whole process went really quick. We had the salesman out and a couple of days later, we got carpet installed. And the young guys who came to put the carpet in were as sweet and helpful as they could be. They called ahead of time to tell us they were on their way and when they would be arriving. I recommended them to my neighbor across the street, and I would absolutely recommend them to anybody who asks.

I’m really happy with the work Empire Today did. They recently installed carpet in three rooms. Everything was right which met our expectations.

I liked the guy from Empire Today who came and showed me different carpets. I had Empire install some carpet in my home, and I already told a lot of people about how good the company is.

I had Empire Today put my kitchen floor in. There was a time factor and I just wanted to have a guarantee or security. They cost more than what other individuals were offering but at least I had a guarantee with them. The floor that I picked was okay but once it was laid down the tile look like it was defective and I wasn’t pleased about that. But I was informed that’s just part of the pattern of the tile. When you look at it, it looks like there’s spots or stains in it. And so that’s the part that my husband and I have to get used to because when I tried washing the floor it didn’t come up. I wish I had chosen something else because I really didn’t like the pattern. But the installation team did a good job and I would still tell my friends to go ahead and consider Empire. However, make sure you're getting what you really want when you’re selecting the tile -- make sure that it is the actual tile that you requested.

We looked at other companies like Lowe’s and 50 Floor for a carpet to be installed. Empire Today came to the house and worked with and that made considering them easier. Their carpet was affordable and its quality was good. It was what we were looking for. I'd tell people though to wait a week before they buy to get a better deal. The only thing that bothered us is the fact that they would call the next week and give us a much lower deal rather than just give that to us up front. Other than that, everything was great. I'm happy about the deal and the end result was what I expected it to be. I would recommend them for the carpet but I'm not certain with bathroom flooring. That’s the last thing I'd use for that.

I had laminate floors installed by Empire Today in the basement two months ago. The installers were great. I like the flooring and it's worth it. I would use Empire again.

Empire Today is a really good company. I had a quote from another company and they honored the price that that company had given me for a similar product. I also liked their salesperson better than I liked the salesperson from the other company and as long as Empire was going to honor the lesser price, I'd rather give my business to somebody that I liked better.

Compared to other flooring companies that we looked at, the cost and quality of Empire Today’s products were definitely better. Plus, their salesman seemed thoroughly knowledgeable. We had carpet installed in our living room, bedrooms, and hallway. I’m very happy with its quality and it doesn’t stain very easily.

In October, Empire Today installed our carpet in the living room, the stairs and the hallway. The carpet was something that I chose and I've been very careful with it. The cost was okay and I like that it's new. However, I didn't like that they brought the wrong carpet the first time and I had to take a day off of work. Then, somebody ended up referring me, and Empire gave me a hard time about that since I didn't say anything at the initial phone call, but that was because I wasn't sure if I was going to go with them. Empire Today should make sure that they have the right carpet for the customer. I would refer others to Empire Today, but I would also tell them to go with their own judgment to see if they like it or not.

Empire Today's cost and quality was good compared to other brands. They worked with us and the wood floors I had them install in a couple of rooms looks nice.

We choose Empire based on a recommendation from an acquaintance. She told us that she had 6 installers re-floor her entire house in under 2 days. In good faith, we purchased vinyl flooring and carpet with the promise that the product would be installed on Friday and Saturday November 10th and 11th, 2017. Nov 10th - Only 2 installers showed up and started removal/installation of vinyl flooring downstairs. Nov 11th - Only 2 installers showed up and finished vinyl flooring downstairs, except for trim. Started removing old carpet upstairs.

I had Empire Today put down wooden floors and back on tiles in my bedroom, the master bedroom, the hallway, the living room and at the closet. I had a carpet from them too. I got everything matched and the colors are fine. They were professional and on time. Everything was taken care of and good to go.

We had Empire put in a living room 10-12 years ago and we had them here a couple of times but unfortunately, we weren’t able to make a decision then because the sales didn’t seem to amount too much. But as time came up, everything seemed like it was reasonable and the sales was effective for me to make up my mind and do it. Their cost and quality were better than other brands and the fact that they do things quickly made me go with them. Also, the sales person was real congenial and helpful. The installers did a good job installing carpet, underlayment and under padding for about a thousand square feet. They were polite, efficient and expedient so the whole experience was relatively good.

I had hardwood flooring installed by Empire Today throughout the whole house, except in the kitchen and bathroom and I love it. I had a call from them a long time ago, however, they said they didn’t come over to Michigan. Then, I talked to a lady I used to work with and she said her mom had some carpet put down by Empire. She told me they came out here, so I called Empire Today and they were nice. They installers a good job and didn't long. They came at 10:00 in the morning and left around 7:00. They moved my heavy furniture so I didn’t have to worry about that. Then they put everything back except the bed. But what was nice was that they put it up, so I can have somewhere to sleep that night. I’d refer them to anybody.

Empire Today put in a carpet and additional blinds for me, and the quality is nice. I like the color and the thickness of the padding of the carpet and it has been put in nicely. But I’ve been having trouble with the blinds, so I’ll call the store. The representative I spoke with was very professional and he told me to give him a call so he will come back out if I had any trouble. Once he comes and straightens out the blinds, then I’d be satisfied. Other than that, Empire has been nice and courteous, and I’d recommend them to a friend.

Empire Today did my sister's flooring and she recommended them. I've seen hers so we called on the spot, right then and there. I really appreciated Empire Today's work and their promptness. The installation team was great. I have recommended them to several people and I'm thinking about using them again. Their price was high and their advertisement about having half off didn't happen but I’m so happy with the flooring that I overlooked those. So far the quality is good, it's so much easier to keep clean and it looks so much nicer. I love it!

I looked at some of the other stores and nobody had a whole package. Even before they gave me the quote, I was within 1% of the estimate. I wasn’t trying to get the best price. I was trying to get something done that I liked. I've bought from Empire Today before and it was quickly done and they did a good job. Also, they're a reputable company and you get what you pay for. They’ve been very good at honoring their commitments too. The flooring that was installed all over the house got a 50-year warranty and it blends well into the house.

Everything went well and great when I had some carpet and tiles installed by Empire Today. I considered other brands but Empire was cheaper and the quality was good. And I went through with them because I can have them do the tile and carpet all on the same day and I don't have to hire another person who just specializes in tile to come out and deal with that. It made it more convenient to be able to have one person to come out or a group of guys come out do it all in one day and be done.

We had some wall-to-wall carpeting done through Empire Today. I got three estimates and they were the most affordable and I liked the girl who came out to do an estimate. She was very knowledgeable and very helpful. She got the business basically along with the price. We're selling our house. The old carpeting was not good anymore and it was all dirty. I wanted something cheap but quick that looks good. What I got from Empire is probably nothing I would have necessarily bought if I was just moving in. I'd probably just find a little better quality but it's great and it will probably last fine. I was very happy with it. It looks much better than I even expected.

I like Empire Today's product. And their sales representative was wonderful. He was in tune with his product that he was showing us. And he didn’t do that pressure selling. He kind of sat back, showed us what he had, and then, after the whole process of elimination, he took things away. I had flooring, carpet, and then the tile that was like wood installed in certain rooms in our home. The floors that I had were very old, so I was doing an update. And I love my new flooring. But when the guys that put the flooring down put the grout down on the tiles, they had touched up on some of my white cabinets that I painted off. They could’ve washed it off, but other than that, the guys were really good.

I have purchased from Empire Today before and I had carpets installed by them in my home recently. This time, it was quick and easy to purchase from them. The installers did a good job, vacuumed and cleaned everything up. They're neat and friendly, too. I’m very satisfied and I’d recommend them to friends.

Two years ago, Empire Today did my downstairs floor and recently, they did the upstairs. We had them install wood flooring, with the downstairs being a little lighter than upstairs. We like the floors' colors. Their crew was very pleasant and honest. They were here when they were supposed to be and they cleaned up after themselves. They did a fantastic job and I'm very satisfied. It was definitely an excellent experience.

I had a friend who told me they had used Empire Today. I also used them and they did a very good job. And the carpet I had them install is really pretty and wonderful and I love it.

When deciding to get flooring installed I contacted Empire, along with 2 other contractors. The Sales Representative locked me in by stating that Empire is very professional, they have licensed installers, they move your furniture for you, they are quick and efficient, etc. He (John **) said that if I was to go with the independent contractors, they do not guarantee their work/product for any problems/issues after the install, they won't help you move your furniture, etc. With all he sold me on, I said fine, I will go with Empire--mind you they were more than the other two quotes I received, but I wanted to be worried free so I didn't mind paying a little more. Well, this was far from "worry free", I was stressed beyond measures.

I went with Empire Today based on how quickly they could get the job done. I had a carpet installed upstairs, in all the bedrooms, downstairs, the living room and the dining room. The installers were clean, they worked fast and they did a good job. The carpet was put down well and they installed it very nicely. It looks beautiful. Plus the salesman was great. I’d recommend them to everybody.

We looked around and decided on Empire as they had a better deal and they were a little better than other brands. They installed some laminate flooring downstairs and some carpet on the stairs. The contractors came out, went right to work and were very professional. They also showed us the product. We like the laminate flooring as it makes the house look very new and there's less maintenance of running the vacuum. All we got to do is a little quick mop. We hope that we can get a great deal when it's time for us to do the upstairs of our house. Check out the pricing of Empire Today.

My grandmother had done some stuff before in my house and she’s the one that mentioned Empire so we had our carpet put in with Empire and they were supposed to do the kitchen floor. The salesman knows the old tile had to come up before the new tiles are to be installed in the kitchen but I don’t know why he didn’t say that they can't do construction. He just quoted the price. The carpet and the kitchen floor were supposed to be done in one time but the installer told us that Empire Today didn’t do constructs. So I feel like they lied to me about the kitchen floor.

Empire Today did my kitchen and I liked the way they had put in the wooden floor. I’ve already been satisfied with them so I got them to do my living room and both bedrooms' carpet. The installation experience was really good and I’m satisfied again. I like them a lot, and they did a good job and know what they’re doing. The carpet looks nice and the quality is good so far. I wanted something that my great-grandkids could play and enjoy themselves, and that wouldn’t show the dirt. I got a grey carpet with different colors in it and I like it. It’s not too light. The other one is real light, but there’s just me now. I’m going to have my grandson’s bedroom done, and I’ve been telling about Empire to everybody who needs carpet. I already went ahead and paid for my grandson over on the East Side to have his living room. Empire did it and it also looks nice.

I had used Empire Today before for wood flooring in my other house and they did a good job so I stayed with them. I had them install carpet in all of our rooms. However, when the installers took the carpet into the rooms, they gouged up the woodwork and I had just finished painting them. They scarred up some walls and woodwork around the doorway, and I had to go back and refinish it. It was not a big deal but it was something I had to redo. Other than that, everything was fine.

Empire Today’s cost was the lowest. They installed carpet in a room and on some stairs, and so far, the quality is good. And the carpet is soft, too. However, the installation process wasn’t the best. The installers had to come back twice. Something broke and they were very nice about it but it was a little inconvenient. Still, the cost didn’t change but I had to take off two afternoons from work to be there when the work was supposed to be done in one day.

I had some carpet installed into my living room and my hallway. I got the carpet from Empire Today because of the color and the product was fine. I only have a problem with the siding that they took off before they put the carpet down. That was not replaced as well as I thought it should be. But everything else is fine. My new flooring met my expectations. They did a good job. They did it within the time period that they said. I would tell my friends to try Empire. Atleast with them I had someone to come out and talk to me and show me the different products.

I had a carpet in two bedrooms installed by Empire Today and everything went really smoothly. They did a very good job and they put everything back in place. The new flooring is good and I love it.

I liked Empire Today’s pricing and the quality of their work. They brought out some good examples that I was able to choose from and so I had them install wooden floors for my home. I had a great experience with the reps and the installers. If I have any problems, I know Empire Today will come out and hopefully, with no questions asked. I would definitely recommend them.

Empire Today installed our carpet. They were running a special, which made me kind of lean in their direction with all things that are factored in. They installed it at the upper level of my home including my stairs leading to it. And for the most part they met my expectation. I experienced two crews coming in to do it because they didn't measure on them enough. There was a gentleman that came by, did the measurements and then when they showed up with the carpet it wasn't enough to do the job. So they had to split it up and they were able to match that with our lot which is very important in carpeting.

Empire Today installed my carpeting. They did it in two separate jobs. We had the flooring done and then they put the carpeting. They did a great job and got it done quickly. We’re very pleased with the outcome. The cost of the flooring is reasonable, too. And I like the color and the style. Most of the flooring works exceptionally and is easy to clean, which is very good if you have animals in your home like cats.

We worked with Empire Today in the past and had good results. We had an Empire Today linoleum flooring installed in our basement and they did good work. They were on time and they were friendly. It was a good deal and the people were very responsive and good with us.

My Gutters that Empire Today installed clogged up. Empire Today said they do not do gutters anymore and they will not honor what they advertise, to clean out for free. Don't do business with them. Not trustworthy.

The carpet installed by Empire Today matched my décor and it was the right price, too. And I love it. Empire was able to do the installation quickly. It was awesome and the installers cleaned up everything.

I’ve heard that Empire Today was very reasonable, and they were. They were great, and I was very happy. The workers really worked very well with the carpeting that was installed in the living room, up the steps, and the hallway. They had it done within the timeframe. They could have done it within a couple of days, but I needed some more time to be able to remove some furniture and stuff. I had a very good experience and the price was very reasonable.

Empire Today installed laminate flooring in our kitchen, hallway, playroom, and living room and we like its style and color. Compared to other brands that we looked at, the cost was higher through Empire but it was a convenient payment plan. The installation was a huge job and the installers did well. But it took them extra days of time for the contractors to get it done because of the manufaturer's fault when the product in the box they sent was wrong. The installers worked the week before Thanksgiving and took them five days to get it done. But considering the mess up made by the manufacturer, it was done in a timely manner. Empire did a great job and they knew their product well.

We had carpet installed in our bedrooms. I’d used Empire Today once before and they were the only one that had the color I was looking for that matched the room. I would recommend them to others but they should not accept the first price that Empire will give because Empire's sale price was basically the standard price.

I bought some linoleum flooring and carpet from Empire Today. I made a phone call to them and they sent a salesman out to talk to me. I have also talked to some people at Lowe's and gotten some prices from them, and Empire Today beat their prices. He did a good job of telling me about the information about the carpet and the flooring, so that's what made me decide to purchase from them. I really like the look of the products that I have bought. The installation guys were also great. They were very friendly, quiet and very clean. They didn't leave a mess. They went in and they prepped and cleaned the area and pulled all the old flooring up. Then they put the new stuff down. It was very thorough and very quick. I was impressed with the way they did it.

Our experience with Empire was very poor. After meeting with our rep, we contacted our rep with additional questions and he did not respond until the day before installation with an excuse, not answers. We were bumped from our installation at 10 am on the scheduled day. We had our house ready which means total disruption and I took a day of vacation to be there. We were rescheduled for eight days later, the day before Thanksgiving. We requested to be the first installation of the day and they said they would try. We believed it would happen. Not hearing anything on the day of installation, we called at 10 am and were told they would be there at 2 pm. The installers were in contact with us at that point and continued to push out installation. The installers finally arrived at 7 pm and left at 12:15 am on Thanksgiving Day. Neither our rep or Empire contacted us to see if we had issues or concerns.

The Empire salesman was comprehensive. We had carpet installed in our bedroom and I like its color. There was a time factor involved in choosing Empire's product over others and I wanted to get the job done. And I didn’t want to go through the process of having to see other contractors. I could have gotten a cheaper price, but all in all, it worked out okay and it was a positive experience.

Empire Today had the best deal so I had them install a hardwood floor in the family and dining rooms. The installation went well but the transitional features are too big and I almost tripped over them the other day. The installer only had one piece and didn't consider using larger or smaller ones. There was also a floating issue. They could get the float down the exact of what it would be. Nonetheless, I'm pleased with their product and everything looks really nice. I would recommend them.