Empire Today Reviews

I like the samples that Empire Today showed me. We had the laminated wood installed in our living room and family room. They are good in terms of the quality and the way they did the job. Overall, I am satisfied and I would recommend them.

I went with Empire before for rugs and they did a good job. Then I went back to them and got a laminated floor which was installed in the whole living room and all the way through the hallway. I like the flooring. It's the right color and everything was good. I would recommend Empire Today.

I got Empire to install patio carpet in my bedroom, and I'd recommend them.

Empire Today installed the floor in the first and second floor of my home. On the first floor, I had it done two separate times. There's a gap in two places, right next to each other.

We have purchased from Empire before so I had them install laminate wood in our two bedrooms recently. The installers were nice and they kept us informed the entire time. They called us the moment they were on their way and when they were running late since they got a bit lost. We tried to feed them but they wouldn't let us. They were professional and I appreciate their work ethic. The floor has good colors and I love it.

I had the laminate floors in my room and kitchen done by Empire Today. I'm extremely satisfied and happy we did it. It's absolutely great and makes an entire different look for the kitchen. It is easy to clean and I love it. We should have done this years ago.

I went with somebody I was familiar with and recently got a rug from Empire Today. I've dealt with them before. I like the color I picked. It wasn't my standard color but I got a dark burgundy and I thought I picked the most expensive one for my budget. I wasn't satisfied with the quality of the carpet I had before because it was already at my apartment when I got here. But I'm quite satisfied with this new one. It looks luxurious and it's so wonderful. Unfortunately, I have to wait until I've paid my bills out before I get some more for the four other rooms that I have. Also, the lady representative that sold me the carpet was quite nice. She told me how to get it cleaned but I haven't had it cleaned yet.

Empire Today did great. They installed my laminate flooring for a stair bedroom and a kid's bedroom. They were less expensive and have the zero percent financing for 12 months. The laminate flooring has met my expectations. My favorite features of it are the durability and the cleanup. Empire Today is efficient and they did what they said they would. Both of the rooms were done in one afternoon.

A lot of people we know have gone with Empire Today so we had them install Armstrong tiles in two bathrooms. Our experience was professional and very well done. All their workers are very good - from the salesman all the way down. Also, I like that the tile is easy to keep clean and it's solid and should last a long time.

I like the color of the carpet, the way it looks, and the price. Empire also has the fastest installation. I like the installers that came in but I didn't like the salesperson at all. It was a little headache with him because he measured wrong. He gave me the wrong estimate and then they wouldn't give me the carpet. Then some lady had to call. The salesperson gave the office feedback about the customer, and he said I couldn't afford the carpet or was looking for a cheaper price. But how did he know that when we never really discussed it. But overall, I was satisfied with Empire.

I got carpet and laminate from Empire Today and it was installed in the whole house except for the bathtub. The cost and quality of the product have been pretty good so far. The flooring is pet-friendly and they also have warranties so Empire more or less backs up their product on what they say it is. My favorite feature is the durability and it's supposed to be scratch-resistant and doesn't sink in. It's also very easy to clean. It's been a really good experience with Empire and they're very nice.

We had Empire install hardwood in our bedroom and hallway. They have better cost and quality, and we like the color of the floor. I was willing to buy another box because I wanted to do a hot bath that we had. We’re doing a new construction, so I called Empire up and said if I can just buy a box and I'll install it myself. And they said somebody will reach me in 48 hours. I waited about noon the next day and nobody called. So I called them, “Oh, somebody’s calling you this evening. Don’t worry about it. That 24 hours is 24 business hours.” I replied, “So you mean, you all are not calling me back for 3 days?” The rep said that somebody will call me this evening before 5 o’clock. Well, I called them back about 4 o’clock and said, “You all are not calling me back.” She said, “Well, I’m sorry, let me see what I can do.”

The cost of the carpet at Empire was less expensive than the other brands we considered. Also, they offered to move my furniture. However, I almost didn't even call Empire because I thought that it was too big of a company where I would not get customer service. But I'm so happy that I did. The carpet that they installed in the living room and dining room is really pretty for the price. And it's got a little texture in it. Also, we have a little older dog so he pees sometimes on the carpet and it's been easy to clean.

I had Empire Today install 14 yards of nice carpet throughout the house. An estimator came to the house and gave me a good price. Then the installers were amazing. I'm very happy with it. The carpet is beautiful. Everybody walks in and are amazed at how it looks. However, I've got vacuuming problems right now with my sweeper. It's making cracks and I like to go back with a broom and fluff them up a little bit. On the whole, I've told many people I had Empire.

I've been dealing with Empire Today for 30 years and four months ago, I had them install carpeting in my home. I like the mixture of colors of the carpet. All in all, my experience with them was good.

It took the installers from Empire Today a few days to get the carpet installed in a bedroom at home and we liked how quick they did it. But whoever had rolled the carpet for the installers had mislabeled it. The installers had to double check because they thought that they didn't have enough carpet to cover the room. They had to unroll the whole roll in my driveway to ensure that it was labeled properly, but they still got it installed the same day that they planned on. The carpet that we got is stain resistant, has the padding underneath which makes it comfortable, and also has a warranty on it. The quality has been great so far.

We had wood floors from Empire Today installed in our house. We did downstairs and one set of the steps completely in wood. The price was pretty good, too. There other places that are a little cheaper but the warranty is good with Empire. Plus, we like the darker wood that they had. The guys that came out that installed the wood floors did a really good job even though the lady that came out twice kind of messed the whole thing up.

I've used Empire twice before and I had them for the third time to put the carpeting in my bedroom. The carpet is nice, durable and easy to clean. I always get Stainmaster and it lasts. I'm satisfied with Empire and I’d always use them if I get any carpeting or flooring.

My experience with Empire Today has been fine. I had them install carpet in three of my rooms. The carpet is great. I like that it’s stain resistant and I like dark carpets. So far, everything is great.

Empire installed flooring in November 2016. Sales person stated I was getting 50% off total cost of the new floor. Installers were prompt and kept their appointment and did a good job with the installation. However, the quality of the flooring is not at all what I had selected nor expected. It not only looks like an inferior product but appears more like vinyl linoleum than wooden flooring as requested. This was selected to match the beautiful wooden steps on my stairway. This is not the case.

We had carpet installed in a small room. 400 sq feet. The carpet guys said they couldn't finish it because the HW guys didn't put the transition piece in correctly. The HW guy blamed it on the carpet guys. 3 months later and the transition piece looks like crap and keeps coming up and the carpet still doesn't have tack strips in place. Every time I call I get "I'll send this to the managers and mark it urgent." Nobody ever called us back. We were constantly chasing them down. And of course it was suppose to be done before Christmas or your money back. 1 1/2 months afterwards and it still not completed, but the carpet is in the house so it doesn't qualify! :( Horrible customer service.

When my carpet was delivered it was defective. There was a hole in the middle of the carpet for my master bedroom. I was given a ticket number and was told someone would call me within 1 business day. It's been over a week and no phone call. I've called the 800 number but no one there seems to be able to get ahold of the local (Baton Rouge) office to find out the problem. I've been in touch with my salesperson and he can't seem to get any answers either. I am in limbo waiting to be able to move back into my room. This is unacceptable!

I had Empire Today install carpeting in the hallway upstairs and two bedrooms in my home, and I like the good quality I'm getting for a competitive price. It saves me all the running around. I also like being able to pick it out of them and have the carpeting within a day or two. They're personable, reliable, dependable and professional. It's been a very positive experience with Empire Today and I'd recommend to everybody.

I put in a complaint yesterday about Empire not getting back to me. They called this morning and they are going to replace the carpet so I am very satisfied with their response. Thank you.

Avoid Empire Today at all costs! 3 to 4 months of a small floor installation damage to refrigerator sloppy crews and the floor still isn't good I give up plus more $ than local Bob's carpet for same floor. Avoid Empire Today at all costs!

We had laminate flooring installed September 8 at the cost of 6359.86. At first it looked nice but we went away for a few days the end of September and came home to a 4 to 5 foot section of our kitchen floor lifted and bowed. About 2 to 3 inches off the floor. I called since the salesman said it was a lifetime warranty. They sent someone in a van from NY (we live in PA and not near the NY border). A female sat in the van while he came in to inspect. He looked at it and was arguing it was water that did this. Mind you I had not even mopped it yet. Only used a swiffer dry mop and we have no small children spilling things. Our home is a ranch over a heated garage. He then wanted to inspect down in the garage for leaking pipes which he did not find!

Empire Today have been carpeting my life for about 15 years. I have gotten a lot of carpets from them for my whole house. I've been very happy with the quality, and I recommend them.

I'm a very impatient person so when Empire Today said they can do it in two days, I thought, "Yeah, that's for me." Everybody was very courteous right from the first phone call, down to the guy who came to measure and the guys who installed the floor. The installers didn't speak English but it was not a problem because one of them did and that's all that was necessary. They did a fantastic job and were very nice and friendly. After I met everybody, I was glad that I did this. I've never had laminate before and this looks pretty. But I have a tough time trying to figure out how to keep it from having little pawprints on it.

I had carpeting installed by Empire Today in my whole house, downstairs, upstairs and I did the stairs too. It's really, really, comfortable and the color was beautiful. I love every bit of it. It was awesome.

We looked at a couple of other choices but Empire is the one with less pricing. The quality of the carpet is very good and its softness is what we like best about it. It's in the room for my kids and the room is hard for them to lay on. We like the carpet a lot and I recommend it.

These are the problems leading up to today. On October 5, 2016 wood laminate flooring installed throughout 3 bedrooms, living room, dining room and hallway. We were told it was going to be a 2-day job and yet this installer, Miguel was in such a rush, he completed the job in one day. No one from Empire ever told us they were going to be using an electric saw to cut the wood laminates and borders in my home. When the crew arrived and told this to my husband, he asked if they were going to cover the furniture because of the dust the sawing was going to cause. The head crew member, Miguel, assured my husband everything would be covered. However, that was not the case. I had dust all throughout my house. It was disgusting.

We had very expensive Empire Today linoleum installed in my kitchen and dining room. I wouldn't advise anybody to take it because of the price. It was $2,800 for two rooms. We bit the bullet for two or three years to pay for it. Even the guy from Empire said that carpeting is so reasonable now that it's cheaper than what it costs for that linoleum in that one room. But it is a great floor and probably worth the price. It might be 20 or 30 years old and then if we replaced it three or four times, it would make up the difference between $2,800. Other than that, everything is perfect. It looks like real wood and the workmanship is excellent. Their people are very polite and kind. Everybody likes everything about our flooring.

We had carpeting and padding installed by Empire in the family room and dining area of our home. The Empire rep was the first guy who came out and he gave us what we felt was a fair price. With a zero percent interest for one year, their offer sounded like a darn good deal. I really liked the salesman and the guys who came to install were quick and efficient. In general, our experience with Empire was satisfactory, everything went quite well, everybody was pleasant, and we are pleased.

I was satisfied with the price and product that Empire Today had. I had light laminate flooring before I took it out and had it replaced by dark laminate flooring because it's more up-to-date. I also had a carpet installed. The product and service were both very good.

Empire Today installed laminate in an office that I helped to set up for a doctor. The manager, John, came to see me face to face. He was very professional, seemed to have a lot of knowledge about their business, explained everything, answered all my questions, and reassured me that everything was going to be fine. The workers were even better. Empire should consider keeping them or giving them a raise or some more jobs because the two workers were very good and did an excellent job. The quality of the product or the material itself was a little less and a little bit cheaper than that of other products I've encountered. But the work power, knowledge, and service were far and beyond. Our new flooring has met our expectations 100%, and our experience was great overall.

"We strive for Perfect-10 performance and your complete satisfaction". Although my sister and mother have had good luck with Empire Today, I did not have the same experience. I knew I might be in trouble, when Empire started throwing around, $100-$200 additional discount offers. Conveniently, I never got see a break down, so really it felt like flimflam. Initially I scheduled an appt with a sales rep who gave me three choices. After talking with the rep, I told him that I needed a day to think about my options. The next day I received a phone call from a customer service rep named Eric, he asked why I didn't go with Empire, and that he could "rerun the numbers" and cut my cost in half. He then scheduled a new sales rep appointment, and the same guy came out. Supposedly all of this was documented in Empire had all of this documented, but the sales rep (same guy as first time) came out, and was totally unaware of the rep's discussion with me.

I had carpet installed in my bedroom by Empire Today. I looked at Home Depot as well but Empire has been a lot better. I like the color and it's a little bit cheaper than other companies. The installers did a good job, too.

We looked at other brands, but the speed in which Empire Today could install was the deciding factor in choosing them. We had carpet and laminate floors installed in the whole house except for the kitchen and dining room. We really like the laminate floor. It was easy to install and cleans easily.

It was a wonderful experience with Empire Today and we're very satisfied with the job that they did. My husband has had some confidence in Empire so we got them to install the carpet in the hallway. I was able to select the brand that I wanted and I selected Glamour and I liked that. It's soft and it walks very nicely. So next time, when we want the rest of the house carpeted, we'll refer to Empire.

One star is too many in my opinion at this point. We had the upgraded padding installed under the new carpet in our home. After less than a year it sounds like you are walking on newspapers. We called Empire and they sent someone out to inspect and he said it was bad. Keep in mind we had to give them a 90.00 check for this. The "expert" stated that corporate would be calling to come and replace it and our money would be refunded. The check was immediately cashed by Empire. It is now 6 weeks later and we still have no answers and we are being told another "expert" must come out to look at the carpet but only after we pay to have the carpet professionally cleaned. Keep in mind this carpet is not dirty.

After we purchased the flooring, nothing that was agreed was done when we were assured it would be. The sales rep would not reply to calls or texts and she stressed I had three days to cancel the contract, but neglected to tell me that that was only if we had special orders, i.e. windows treatments or blinds. They did not come when they agreed, I took a day off from work to be there, my stepson is deaf and is very uncomfortable around people he doesn't know. I could not be there to check the installation although I had made arrangements to be there on the day I was told the installation would occur.

There was a sale going on at Empire Today, so I decided to do it. I was tired of our carpet and I like the durability of the laminated floor. The flooring met all my expectations.

We had a carpet installed by Empire Today in the living room, dining room, and a hallway and stairs. The pricing was pretty good. The carpet we got had a nice quality and the color was good. On the whole, they were very good and we got what we expected.

I ordered a full rug from Empire Today. The men came and they rolled things out and it was just nice. The rug's kind of big but they were done in eight hours. It was a great experience and Empire Today was as good as they said they were.

I had Empire Today install carpets in my residence several months ago. And then about three or four years prior to that I had some laminate put down. The quality of the flooring from Empire, as well as the installers that came were fine.

Empire is much better compared to other brands, and I like what they had to offer with the removal take away. The carpet I had installed in my family room is really nice and I like the quality and color. The installers were very neat and I'm very happy with the way they installed it. I was very satisfied and would recommend them to anybody.

The ease and warranty made it easier to go with Empire and I had wood flooring installed in the living room and dining room. I live out of state and haven't personally seen the flooring but I've seen the pictures and I definitely like that it's stain resistant. They had laid my carpet in one of the bedrooms and I'm very happy with Empire. I recommend them.

This is the 2nd time I used Empire for both carpet and tile. I was very pleased with the previous installations. This time, it was the worst experience. The ceramic tile was to be installed in the Jack and Jill bath. Then, carpet was to be stalled in the bedroom. The installers got to my home at 11:49 am and claimed they needed to leave. They came back around 1:30 pm. They did not leave my house until 11:45 pm. Then, the area around one vanity was not completed. I told the installers that my work was not complete. They claimed they would be back the next day.

Empire Today installed laminate flooring on the main level of my town home. After installation, we noticed that the kitchen was significantly lower than the dinning room which caused our table to sit at a noticeable slope. 8 months later, we had our fridge repaired which resulted in a leak and caused damage to the floor. I contacted Empire to come out and give me an estimate on a repair of the damaged boards. I also asked for them to look at the level issue.

I had outdoor carpeting done on my four porches through Empire Today. I was looking at that other brand that was always put on porches. I got it two times before. The first time was very good and lasted a long time. The second time was so thin and weak until it didn't last no time. So, that's why this time I went with this particular brand I got from Empire. The color is a little light and I know that's bad for a porch but the fabric felt good and have some thickness to it and it seem like it was long lasting quality. It's also stain resistant plus it's easy to clean.

Empire Today over-measured my carpeting quite a bit, enough to cover an area about 12 x 12, and they charged me for it. I told them maybe the person who measured or the calculating tool that he used miscalculated but they didn't say much about it. They also chipped some tile in the dining room, and they said they couldn’t do anything about it because I didn’t have extra tiles.

So I had an appointment with Empire Today because I'm in dire need of carpet. He did up the quote and gave me the numbers after carefully picking out what carpet I was looking for. Now, I am very careful with who I apply with for credit because I have been on a steady upswing credit-wise in repairing my damaged credit, so I am on top of the soft hit hard hit, how many points etc. I took 20 min debating this back and forth. I asked the sales rep what type of hit and what point-wise. He had no clue. (Mind you I wanted to pay cash in a few weeks from now) so the salesman found something on his tablet which stated that the financing would only be a soft pull and not affect point-wise, as well as my report would not even state what hit it was. So in this case, I said ok as long as there is no hard hit...

Very disappointed. My husband and I live in Leesburg, VA. We have a lovely home hardwood floors in all rooms but one. The family room adjacent to the open kitchen/dining area had carpet. We decided to install hardwood and have hardwood through the entire first level. We wanted the floors to match. I did all the research and reached to different companies for pricing, time of installation and the product. Home Advisor matched us with Empire Today and this was our last vendor to be considered.

I saw the carpeting that my neighbor had Empire Today do and thought it was beautiful. It was done very quickly so we also had carpeting done by Empire Today in 2 bedrooms, the hallway, and the stairs in our house. The carpet has a good quality and our experience with Empire Today was excellent. The same goes to their installers who were two wonderful young men who did a great job. I have no complaints.

I had Empire Today install a laminate flooring and the cost was a little more than we wanted but it was fine because we got the service and everything we wanted with it. I like the color of the flooring. It’s easy to clean as well. My experience with Empire Today wasn't bad and I would recommend them to other people.

I had water come in my downstairs from heavy rains and the carpet I had previously was ruined naturally. I went with Empire Today since my daughter used them several years ago and she was really pleased. The installers put in the carpet and they were really nice and helpful. We had to move a few other pieces of furniture around a little bit. But I was very happy with them as well as the representative that came to the house with the carpet samples and stuff. Having a new carpet is a big plus and I really like it. I’m very pleased with its quality.

I had a very good experience with Empire Today. They installed flooring in my kitchen and dining room and carpet in two bedrooms. Their price is higher but the quality was okay and the convenience of the timing was good. The installation team was very good, clean, and tidy. They got the strip wrong at the doorways. They used metal when I had ordered wood, but they came back and fixed it.

Empire Today installed carpet in my entire house. The installation went fine and my favorite feature of the carpet is its color which is coffee brown. The whole experience went pretty well.

I used Empire Today before in my rental property and I liked their work. I had carpet and laminate installed recently by them and the flooring has met my expectations. The downstairs part went great and then they came out a second time I built a master suite and did cheap vinyl in that master bath too which was great. The only thing I wasn't happy with was my master bedroom carpet 'cause they created seams and spots where they're never should have been seen.

Empire Today was to install flooring in my kitchen and bathroom on Wednesday, January 11th, 2017. I was told that I would receive a call that morning giving me a window of the time the installers were to arrive. Also, I had financed this project with their credit company. The morning of installation I received an automated call stating that they could not give me a time that the installers would be arriving at my home. I immediately called Empire Today's Customer Service to notify them that I would need a call before they were on their way so I could leave work and be there to let them in.

A lot of family members have used Empire Today, so we felt we were okay in picking Empire too with their recommendations. We had them install new carpet flooring in our dining room, living room, up the stairs, two landings and hallway in our home. The new flooring looks great and I like the padding that was used because it gives a little spring on the actual carpeting. It was done very professionally and we’re very happy with it.

Don't do it!!! I cannot explain how poor this company's product and customer service is. They installed the wrong flooring and it was done so poorly that they had to come back out and do it a second time. All of this after multiple missed appointments, no callbacks, and my favorite, them wanting to charge me for the second install. I have never taken the time to write a comment about a company but this experience was so bad I feel like I have to warn others of this company and the way they operate. Lastly, my wife contacted them for a "second chance" to get an estimate on carpeting and they failed to show for the estimate, she waited for two hours as instructed and they never showed. Typical... As I said, don't do it!!!

Empire customer service took care of the issues. They are doing what is right (in my opinion) and rectifying the situation. The manager that I spoke to was very understanding. Just to be clear, the installers were never an issue. They did an awesome job. I had an issue with the sales process and the sales person we had, giving us wrong information about their product. I am happy that Empire is making us whole. I will use them again (provided we do not get the same sales person).

I called Empire, chose the floor products considering the color, and then got them. I had them to install wood flooring in my living room and hallways and then carpets in the bedrooms. It's been a very good experience.

We planned to have Empire Today tile our bathroom. The rep who came out and showed us the tiles was lovely. We picked out the tile and people came as expected. However when they showed up, they discovered in the bathroom that the sink and vanity had to be removed because the tile went all the way underneath. As a result, they didn't feel comfortable moving it because it had a granite countertop. At that point, the work stopped and we had to go about trying to find someone to move the vanity before Empire could come back and finish the job. We had a highly difficult time in doing so. Nobody wanted to deal with the countertop. I called in a contractor, but we still haven't gotten it removed. Empire also installed a little bit of carpet for us, but that was a different crew. They came in early the same day, did the installation, and were lovely as well.

I was anxious to get a quote from Empire. After doing quite a bit of research, I was under the impression that I would be very happy with their customer service. I could not have been more wrong. My appt was set for 8-10 in the am. After waiting till 10:30 and still no rep or phone call to explain the delay, I decided to give them a phone call. After giving my name to the client service rep, I was placed on hold and told that I did not have an appt scheduled for this particular day. I told the rep that I was looking at my two confirmation emails and asked if she wanted my customer account ID number. I was told no, and placed back on hold. When she returned I was informed that actually my appt was scheduled for 3-6 in the evening. I again said that I was looking at my confirmation email and asked if she wanted my ID number. Third time I am placed on hold and then told that actually I had canceled my appt and rescheduled for the following day.

I'm a repeat customer of Empire Today and I like the ease of dealing with them including their next day service. Everything else went beautifully with the exception of the bounded carpet. That didn't go so smooth and the carpet didn't turn out to be a very good quality product, but the salesman warned me about that. So I can't hold the salesman accountable for that.

When we had the house built we had white carpet put in, and I was forever washing traffic areas and I got tired of that. Our new carpet from Empire Today is really pretty and I like it. It's a cross between brown and cream, and the threads are twisted with the different colors. It's supposed to not soak in any liquid, so all I have to do is gently wipe it up and it's fixed. However, trying to get a hold of our salesperson was a challenge which we never completed. The guy was very good in his sales, but when I tried to call him three times after that, they never called me back. But the two guys that came out to install were very informative. We had questions and we had the installation scheduled so we asked the questions when they got here. They helped move the furniture that we couldn't move and it was all great after that.

We've had Home Depot put in carpeting for us before and it only lasted a year. This time we got Empire Today to put the carpeting throughout the apartment we have in Philadelphia, except for the bathroom. It's an apartment we sold so we wanted to put the best foot forward there a little bit hence we've put in the new carpeting, kitchen, and everything. We went with Empire because of the price and the fact that they take everything away. The salesman was very knowledgeable and he helped us quite a bit on the texture and carpeting. We let him decide on the color for us, which came out well, and we liked the color and pattern. During installation, they played some loud music and that didn't go over too good with some of the other people since it was a condo with a lot of other condos. We told them about it and they turned it down. It was a good experience, nonetheless.

I had used Empire Today 3 times before and was very satisfied. BUT this time I kept telling the installers get rid of these "bubbles". Also, the installers left spots that had a 2" gap of NO PADDING in 3 different spots, and one wall had no tack strip down and was just laying on the floor. Along a short wall the carpet wasn't long enough and you could see the nylon weaving with no carpet. They also demolished, cracked my baseboards beyond repair. They came back and corrected the problem with the padding and nylon weaving showing and no tack strip. Only to discover a staple which looks awful. And one spot the carpet and padding dips about 1" BELOW my baseboard!

Before purchasing from Empire, I considered other brands, too. But the cost and quality were about the same, and since Empire could do it faster, I decided to have them install my carpet. I'd recommend Empire.

We had wood floor and carpet from Empire Today and this was installed in our home, specifically in the family room, a small bathroom and a bar area. I like the quality of the new flooring and that it's stain resistant. I've considered other brands prior to purchasing from Empire Today but the cost was a lot less through Empire Today. We will definitely use them again.

When I got my carpet not even a year ago yet. I was wanting carpet that would withstand two dogs and a toddler. I was told the kind of carpet we have would not be flattened as long as I vacuumed 3 to 4 times a week. I vacuum every single morning and also regularly carpet shampoo my floor. My carpet is so flattened completely down in some spots you can't feel any padding underneath. I knew that it would happen in high traffic areas but it just seems like all over the carpet is the flattening and looks dingy and old. If I would've gotten the correct information about the kind of carpet we wanted from the salesman, I would have chose something completely different than this kind.

Great experience from salesperson to installation crew, everything was amazing and the new carpet totally transformed our home. It was a very quick and simple process. One sales appointment and then the install appointment and you have a whole new house in the matter of hours. You won't believe what a difference new carpet can make.

I like the color of the rugs that Empire Today put in my two bedrooms and the rugs vacuum up really nicely. I would recommend Empire.

We used Empire Today when we were in New Jersey and one of our neighbors here in Florida also had Empire put a wood flooring for them, and they were pleased. So we thought we'd give Empire a shot down here in Florida. They provided the product we ordered, which was a wood flooring and it looks fine. They came when promised, did what was necessary and didn’t leave a mess. It was very good with Empire Today.

I am contacting you about a claim I made about my floor. Someone contacted me about it and had me send them photos of the damage and they said that they can't help me because it looks like water damage. How can you tell from a photo it is water damage just because they are separating from each other and they are in area where they said there would be water damage because one is near a sink, one is near a bathroom and so on and so forth. I really wish I could get my floors replaced under my 30 year warranty.

I had vinyl flooring and hardwood flooring installed by Empire two months ago. I had a good experience with them and I have no problem so far. I like the color of everything.

Empire Today was recommended to me by someone. I called them then they came out. I had from them a carpet flooring, which was installed in the living room and hall at my home. I like the overall color of the flooring and the installers were fantastic. It was a wonderful experience with Empire Today and I would recommend them to anybody.

I must say that the customer service representative that took my order was very informative on services available. Your rep provided options as far as products and scheduling. I am overall very satisfied with the Carpet installation done by Empire Today at my home. Thank you guys.

We went straight to Empire because of two reasons. One was I used Empire before over at my condominium and I was very pleased. And the second reason is we had a laminate floor put in by my son. He does the laminate work and we told him we were going to go with carpet in the living room. He said, "You want to go with Empire. They'll do the best job. You'll get the best value." So we were already thinking about Empire then we got that endorsement, so we did it.

Empire Today installed a laminate wood flooring for my entire house. But prior to purchasing from them, I've checked Home Depot and I didn't like what they had. The new flooring I got from Empire Today has exceeded my expectations and I like all its features. The color which I love is wonderful. It's two-toned and looks like natural wood. It got dark colors in between so it doesn't look all the same. So it's nice. The crew was awesome and excellent too. I made sure the same crew came back out again to do the second rooms.

I had a great and easy experience with Empire Today and they did exactly what I asked them to do. The salesman was good and not pushy at all and the installation guys were awesome. I had carpet installed and our old stuff was so disgusting that this was better. The color’s nice and it’s a lot softer, too. Plus, the texture of it felt good.

I needed to have carpet installed quickly so I called Empire Today, but now wish I hadn't gone to them directly. The sales rep was helpful but I definitely overpaid. Originally for 800 sq. ft., he quoted me $2,200. I laughed at him and asked him to leave. Then he said they could do it for a thousand in change. I thought about it and decided to do it. But I had a similar carpet put in which was about 1,200 sq. ft., 50% more, and I paid a bit less. I wouldn’t recommend it for the price, but anything else, I’d recommend Empire Today.

Compared to other brands I’ve considered, the cost and quality of the product and service of Empire Today were all right. I also like the color of the hardwood flooring they installed in my den. The only thing was that the door wouldn’t close over a throw rug placed on the floor. I then had to pay for them to come back and fix it. Other than that, it was okay with Empire Today overall.

First time customer and our experience with Empire Today has been a nightmare and very disappointing. We had a salesman who showed up on time with a nice selection of hardwood floor options, we selected one and agreed to a price and a contract was signed with our initial deposit accepted. Install date set and installers showed up with all hardwood material we had selected and per the contract we had to pay the full amount before installation could start, so we provided a check for the full amount.

Empire Today could come to my house for the samples and could do it very quickly so I chose to buy my carpet from them. I like the carpet's design and style and the new flooring met my expectations perfectly. However the team that installed the carpet in our family room didn't cut my doors down. They put new carpeting in that was a little bit thicker than the old carpeting so the closet door and the door to the room were a little bit tight. They told me that the doors would have to get cut down or I could wait and maybe I'll get used to it. It was ridiculous but it was a long day and so I was happy to do it myself the next day. But if I had been some little old lady and let them get away when they seemed not to wanna do it, then there won't be a solution for me. Other than that, they were fine and it has been a very good experience.

I've had carpet installed by Empire Today on my home. I figured that I would check them out first and they met my satisfaction. I knew what I wanted so it worked out fine. So far, the carpet has met my expectations and I'd recommend them.

We had carpet and linoleum installed by Empire Today in one of my homes. They did it on the whole house. I have already been with them before and they do good work. I would recommend them to a friend.

Empire Today installed carpets in my daughter's room and the middle room upstairs. We didn’t shop around too much but Empire's price is okay. We went with them because of the time they're able to do the installation. We wanted something right away and they were able to do it fast and the soonest. They did a good job and our carpet looks good. I'm very satisfied with my experience.

Working with Empire Today's sales reps was a joke. I had one sales rep come out, do the measurements, and quote a price, but for some reason nobody ever came back out to do the follow up. Then another sales rep came out and did the measurements, but quoted me something totally different. So we had to finagle back and forth with that and I ended up getting the cheaper price. The day that they came out to lay my carpet, the first sales rep’s carpet was on the truck and the second sales rep's carpet was also on the truck with the incorrect carpet that I ordered. So they had to come back with the correct measurements again and come back once more with the correct carpet to lay it.

Absolutely never again. I choose a carpet for a rental property. The installation day arrived. Two cowboys arrived to install my carpet. No surprise they couldn't install the carpet. The reasons were endless, but apparently it was their last day working with Empire, so I gather that had more to do with it than the carpet. Anyway the story goes on, I eventually get new carpet and it gets installed. I am left with a hole in one of my doors and greasy finger marks all over my white doors. I took photos with my phone and sent them to the Sales Manager, to which I was going to get a reimbursement of $200.00 to replace the door, just for the record this has never shown up, it has never been paid.

Empire Today did fine with the rugs installed at the lower level of my house. I've also had the rugs once before and we got good service so we purchased from them again. I like the way the rugs wore and the way Empire put the rugs in. I'm very satisfied and I would recommend them to friends.

I had carpeting installed through Empire Today. But before going to them, we went to a couple of local places and the price of Empire Today seemed better. The sales people were very nice, and so was the installation team. They were polite, and they cleaned up after themselves. Everything went well and we're very pleased with the carpeting, which looks good and has a very good quality.

This July past I had $13000 of hardwood flooring installed by Empire. Within weeks of the install, cracks and splitting began to appear. Empire was called and replaced two boards. As weeks passed more splitting and cracking began to appear. Empire sent the installers to inspect the damage and conveyed they would return to complete the repairs. Appointments were made however, were never kept. After several phone calls Empire sent what they called an "independent" inspector to inspect the flooring. They chose the inspector. The inspection took approximately 10 minutes. The report was never sent to me although I requested a copy several times. According to Empire the inspector stated the probability of a moisture problem and subsequent drying of the wood, etc. Please note that this was a complete rip up of the top and subfloor... Empire installed a new plywood subfloor and 5/8 finished hardwood.

Empire Today is very good. I had carpet installed in my home. They gave me a better price compared to other brands and they did excellent work as well.

I have tiles installed by Empire Today on the kitchen floor. All of them were very nice and professional. And if the two people that I had, approached other customers like they approached me, the company will grow fast. I would recommend them any time to anybody.

I have seen Home Depot’s floor but I never go there because I don’t have anybody to put it in. One of my friends told me about Empire. She said they did a nice job and they moved the furniture and all, so I said I’ll go with them. Empire did a nice job with our steps' carpet and laminate flooring in the hallway upstairs. They were very well-mannered and reliable.

My flooring was installed in 2014. It was $5000 for laminate flooring. It's 2 years later and the flooring is buckling and chipped. The Empire salesman told me Empire makes its own flooring and uses wax between the boards to seal them tightly. The installer said that's not true. He installed Shaw Flooring, not a flooring made by Empire. In regards to my complaint, the Empire salesman said I am outside my 1 year warranty and the chipping and buckling is probably our fault. It would cost me more money for them to come out and inspect. I am so upset by this company. I would never use or recommend them. I thought I was spending extra for a warranty and peace of mind. I just recently paid the floor off and now it's falling apart.

Several months ago I had carpet and padding installed by Empire Today in two rooms. And their sales rep was very informative and helpful. Their installers were good, as well.

I called Empire Today and then they came out and gave me an estimate. Overall, it was a good experience and I recommend them.

We have entered a contract with Empire to have over 2000 square feet of carpet installed. We were told they would have it done by today. Unfortunately, they called and cancelled on us for our first appointment. We rescheduled for today, and they got the appointment time wrong and are now not scheduled until later this week. One BIG reason for choosing them was the quick installation. We are awaiting carpet install to be able to move and had made many other plans around the carpet install schedule. We are so disappointed and they haven't even shown up. If our appointment gets pushed again we are contacting the Better Business Bureau and will pursue complete refund of our deposit!

I had Empire Today install carpet in my home and it has met my expectations thus far. I would recommend Empire Today to other people.

I had hardwood floors put in for my home by Empire Today, and it has met my expectations. The sales reps that came out were very nice and the guy who installed the flooring by himself was wonderful. I have no complaints with Empire Today at all. In fact, I've recommended to two friends.

When I first moved here, Empire did my whole apartment. Recently, I also got them to install the carpet for my bedroom and my hall. The installers were friendly and cleaned up after themselves. I'd recommend Empire Today.

This has to be the worst company I have ever worked with. The installers horrible. Customer service horrible. Trying to get in touch with someone to fix the repairs that the installers made was impossible. Not to mention they use the worst product I have ever seen and left marks and dents in the floor and they're the installers lol. I spent over $8,000 in flooring with this company and it was the worst money I have ever spent in my life. If you want a recommendation please do not use this company. You will be wasting your money.

I was on a time limit and Empire Today was very quick so I got them to install carpeting in my home. The installers were very helpful and worked very hard. The design and color of the carpet are my favorite features.

I got from Empire Today some flooring and a carpet that was put into my bedroom. The flooring was fine but we're not so happy with the carpet. We had problems with the carpet so the installation team came and worked on it. The carpet is still in the corners not put down correctly and I went round and round with this carpet trying to get it right. But we’re going to go with it because we’re tired of messing with it.

With Empire Today there was no money down and no interest. It was convenient to get the carpeting of my home. That helped since my credit had not been so good lately. I like the carpet they have installed in general. The employees are fast and efficient as well. It was a good experience.

I went with Empire Today because it's a big company and I figured if something went wrong with the floor they would stand behind their work. I had them install laminate floors in my home and the color was amazing. The workers that they sent out worked hard and were courteous and so it was a good experience.

Because of a previous positive experience that we had with Empire Today, we got them do the carpeting in our bedroom. We were trying to match it to our previous installation. Our salesman Jim does a really good job. It was a very good experience.

I had my guest bedroom carpet done through Empire Today. We found the price to be comfortable compared to other brands. The carpet also matches what we already had. They had it in stock and it was done the next day. It was a quick, easy and convenient experience and I appreciated it.

The quality of the floorings I got from Empire Today was good. I had wood flooring for my dining and living rooms, and ceramic tile for the kitchen. The sales rep was great too and the installation team was very professional. It's just that the tiles in my kitchen are brown but the installation guy put white trimmings around the kitchen floor. I love the floor but I wish they had put brown trimmings like they did in the living room. I didn't know it was white until it was all done and I would have stopped it earlier. I talked to the guy who worked on it and told him I'll just paint it with brown. They said it's how it's supposed it be.

I am only sorry I have to give them any stars. What a waste of time. Of course their "50/50" deal only applied to certain products. All we wanted was to pick out flooring, get a price, and get on with our night. The salesman called his boss to get us a "good deal". It was more than we wanted to pay, but we were willing to go with it. But first we had to sit through his life story. He did the typical salesman tricks trying to win over the wife (me) and seal the deal. He took up a couple hours of our time talking about himself. What he failed to do was his job. He never checked the flooring under our carpet. When the installers came out that was the first thing they did. They told us they were certain our tile was asbestos and because of that we couldn't get the hardwood we had picked because it would have to be nailed in. You can't do that with asbestos. If he had done his job we would have picked out another flooring right then and there, but instead they have lost a sale.

Problem: I purchased service for vinyl flooring product and installation. I paid half of the amount (Oct.2016). The rest was financed (Fortiva). The contractors did the work in 2 days (told 1). Same day of completion I pointed out several gaps and overlaps in the planks (space in between and planks not flush side by side). They said it was normal, put glues on a few pieces. I called the customer service dept. the next day to file complaint. I even contacted the salesperson Lewis ** with concerns that day. This was repeated several times from Oct until now. During that time I have had 3 inspectors come out (from contractors that did the poor job). 1 took pictures and then reported no issue. Others took notes and tried to make repairs and could not. The service representatives set appointments without telling me when appointments were set (Mandy and Yvette). I had to take time off of work. Did not get follow up phone calls after inspectors came out.

We got Empire Today to install our living room carpet because of the price they gave. I also like the style of the carpet. The flooring has met my expectations. Empire Today gave me a very satisfactory experience.

I had carpet from Empire Today and this was installed in my home. I love the new flooring and its quality was above and beyond what the other companies provided but the cost was comparable to everybody else. I would recommend Empire Today to other people.

Empire Today installed carpet into my bedrooms. Their installers were great and on time. In one bedroom they installed carpet inside the closet which I wasn't expecting but that was fine, they asked first. But they weren't able to put the closet doors back on. So I had a handyman that came in to do it and he had to remove the carpet from the closet in order to put the doors back on. That was my only complaint and I've used Empire for years. And I'd still recommend them.

The salesman from Empire Today knew his product. He gained our confidence and their price is better than the rest. We had a sample and the salesman matched it as far as quality. He came to the house and answered our calls every time we call them, so we went for delivery and the install. We dealt personally with him instead of the store and it was a good experience. The installers also did a great job and they are very courteous.

I have purchased carpets from Empire before and I was really pleased with the quality and the way they put it down for me. It has been some years ago and I wanted to make a change mostly for maintenance reasons. I looked at other brands and the cost and quality of Empire's product was more to my liking. It was just about what I had in mind so I purchased it. I had a terrific experience and I'm enjoying my new flooring in the living room.

We wanted a simple change in the vinyl floor of our kitchen. The commercials and website advise you to schedule an appointment in your home to see HUNDREDS of vinyl flooring options. When the rep arrived she didn't have the choice we liked on the website so I picked another color. There was a lot of negotiation about the price and I paid for it that day to get the best deal. My husband did not like the color so the rep came back to our home. Without wanting a wood grain, we had a choice of only 3 realistic vinyl patterns for our kitchen space. I had already paid for the floor so we picked a color and went ahead with installation.

I had laminate floors in my living and dining rooms installed by Empire Today and it was a nice experience. I went for their product's quality and for how soon they were able to get it done. They were professional and didn't take long at all. I like my flooring's color and it's not hardwood but it looks similar.

Empire Today installed a carpet in our home. They had somebody come out on day four but they didn’t put the carpet down yet. I had to call back and they sent somebody the next week. They did a good job on the carpet.

I had Empire do two projects, laminate wood floors, one with the bathroom and another in a hallway. I went back to them and requested the same crew because they were very conscientious, clean, thorough and precise. The guys who installed do great molding and I like their work and was very impressed. It was a little bit more expensive but from their past work I knew it would be worth it.

When we had the hardwood floors put in our dining room it looked beautiful and then months later parts of it was coming up so I called Empire to get someone out here before our warranty was up. We started calling and had so many runaround I started to cry. So a guy come out so we can get another floor put in. I picked one out and they said it would be Wednesday to come and install it and that was great because my husband was home to help move stuff in the dining room. I can't move anything cause I have breast cancer and it is hard to move heavy objects. Well needless to say no show. They are going to be here Thursday 12-29-16 and my husband won't be here to help move stuff. I am crying right now while I am writing this. I am so upset with Empire I would NOT recommend them to my family or friend.

Although the process to get started was great, we were guaranteed the job would be complete in 2 days. Although the hardwoods has been installed, not all items were put back and the carpet portion of our install has been rescheduled by Empire for 10 days out. My house is in a shambles and we have now lost a second day of work. We are going to have to hire another contractor to complete the job before the Holiday weekend. This is the second job they have done for us and both have been a mess.

The warranty that Empire Today provided was a lot better than what the other companies offered so I worked with them for the installation of my laminate flooring. Empire's sales rep was also good. I would recommend them.

Empire Today installed a carpet for my residence a month ago. Their salesperson and installers were fine.

Service was far from excellent. The people did not come on the date we originally scheduled to have our floors done. When I called to follow-up, the mistake on Empire's behalf was not met with a satisfactory response. In fact, they sent a contractor who was unable to complete the project due to a lack of review on the Empire's scheduling mishaps, we spent our holiday away from home. Today Empire was supposed to arrive ready to install the floor. They arrive with the wrong flooring materials, once again delaying my sick mother's welcome home. Empire has been giving me customer service numbers with full inboxes. I have been redirected more times than 2 and Empire seems to have no remorse for their poor service.

When I needed some carpeting installed, I had a couple of other people come over but Empire Today showed me a better carpet right away and I was more impressed with their carpeting. I had my living room done and they were in and out and put everything back. They did a good job and everything was fine.

I had carpet and a laminate put in by Empire Today in my house. The laminate was for the entire first floor and the carpet was for the stairs and entire second floor. After the gentleman came to my house to show me samples and measure, and he was able to call unto his regional boss to get the prices knocked down even more. Empire ended up being the most affordable option. Since the installation in October, the quality has been perfect. The best aspect of the flooring is that it is low-maintenance and pet-friendly which I wanted.

I got some carpeting from Empire Today and I found that their sales reps were knowledgeable about their products and don't push for it too much. Their installation team was also great. I would recommend them.

When I had some vinyl flooring installed, I looked at one or two others but went with Empire Today. I had previously dealt with them twice and everything was all right. I thought of trying them for the third time to see if it’s a charm and so far, so good. I've had no problems with my new flooring and I have recommend Empire to my neighbors.

I was looking for inexpensive carpeting for a rental unit and ended up with Empire Today who installed the carpeting in the living room and bedroom. The cost and quality compared to the other brands was similar but the reason why I went with this company was because they were quicker at installation - three days as opposed to three weeks. Lowe's or Home Depot would have been less expensive but I couldn’t wait. Empire Today was very nice, accommodating and the installation was great. It was a very good experience.

I’ve worked with Empire before, and since they did good work, I had them install the floor in my home again. I need to have them come in and fix some things, but the floor is good. There's just a little fine-tuning and stuff that they need to fix for me. I had a very good experience with them.

I liked that Empire Today could come to the house so I had some carpeting done by them. It was one of the rare times that everything went smoothly. Their guy who was wonderful came, we ordered the carpet, and they got it installed. In today's world, that’s pretty good and I really like the carpet.

I would highly recommend Empire. The cost of Empire was close to other brands but the quality's equal. Also, their salesman did a good job. Plus, the installers did a fantastic work, as well. It was a great experience.

We called Empire Today and they came right out and measured some stuff and then sent someone and put them in. Everything was good. The guys that put the rug in were very nice and polite. The rugs are nice too and they look real good. They're put in well and we're very happy with them.

I called a couple of places and the cost and quality of Empire's product was a lot nicer. It struck me because they have the bright color that I was looking for. Then, on top of that, I love the salesman. He was really knowledgeable. I told him what I needed and wanted and that I already had a carpet in my house. He was able to bring me right to what I was looking for. I wanted the same carpet that I took out that lasted me for 20 years so they can last me for another 20. I had my whole house re-carpeted and I'm very satisfied. I'll do it again if I buy a new house and I have to. I referred my friend to them and he went over there the other day.

I'm very happy with the job Empire Today did in my house. They installed a sheet vinyl flooring in my Florida room. I had the rest of my house done by a different company, but I left that room for the last and then when I saw Empire, I thought they would give me a discount like what they advertised. However, they said there was no discount for the material that I picked. I was a little disappointed that way, but the work is fine. The product was similar to the one I had previously done in the living room. It looked very good. It looked almost like wood, but it's easy to take care of. It's very nice. I'm very happy with the results. I live in an adult community, and I tell everybody about the good job that Empire did. In fact, they did it all in one day. It was amazing.

I am very disappointed with Empire, and will not recommend them to anyone. The installers did not complete the job Monday, December 19 after being at my home all day. I placed the order on November 23, 2016. The sales representative was nice and knowledgeable about the process, but installation day was horrible.

I liked the young lady from Empire Today who came to the house and presented everything. She brought out samples that I liked, was really good at explaining about what things actually really get, and did a very nice job. The installers came on time, were very fast with their work, and didn’t seem like they were hardly here at all. They installed carpet in the living room, dining room, and hallway and I really liked the color of the carpet better than I thought I was going to. It’s a little bit darker than what I had and the pile is a little bit longer. I’m really happy with it and everybody who sees it likes it, too.

Met with salesperson on 11/4/16. Contracted to do ceramic tile in laundry room and LVT in upstairs bathroom. Paid in full for job at that time, 1,602 for bath and 833 for laundry. Installation scheduled for 11/8. On 11/7 I noted my credit card had been charged twice, i.e. there were 2 charges for 1,602 and 2 charges for 833. Called customer service, she said she only saw one payment received by Empire for each. I called my credit card and disputed one of each charge. It was taken off. On 11/10 the other charges were credited to my account as purchase returns from Empire. On 11/8 the installation was done. The laundry was fine. The bath was NOT! The floor was horribly done with the LVT tiles un-level and the wrong grout was used.

As soon as our new kitchen floor was installed, we contacted Empire to express our dissatisfaction with the product. There were chips noticed on some tiles and no matter how many times the floor would be cleaned, it always looked dirty and rubbed out. They had an "inspector" come to our home and he "determined" that items must have been dropped on the floor to create the chips (when that did not happen) and that the dirt is the result of the area being used with "heavy traffic". Our children are in school all day (and some married and not residing in our home) so there is no "heavy traffic" in our kitchen. They claim to have a warranty on their products, but they do not honor their warranties. Their final determination was that nothing can be done. I would never order from them again and would advise anyone else to stay far away from them.

We bought a house and needed to move in right away. Before moving in, we had to take out the old rug that smelled really bad, then had Empire Today install carpet on our stairs, and hardwood upstairs. I love the hardwood floor upstairs. They look good and are easy to clean. I have real bamboo hardwood floor downstairs and it's gorgeous, but it scratches so bad and is impossible to keep clean. I prefer the kind we got from Empire, and when I get more money, I would love to redo the other rooms that we didn't do. The people from their team were great, and it was a good experience.

I saw Empire Today on the television and the products looked great and they get it done in one day. I got this one type of wood flooring that always looked like it was shining and it's installed in my living room. It’s beautiful and I love it. However, I'm 72 years old and I wasn't told that it was a very slippery flooring. It's not for everybody and it's not for the living room. In my case, shoes have to be taken off too when people come into my front door. This type of flooring is mostly for the dining room. I would put it there if I ever do it ever again. I had a wonderful experience, nonetheless.

If you need new floors DO NOT USE EMPIRE!! I paid almost $6,000 for my floors and they did a terrible job with my vinyl which alone cost about $2,500. They made me pay extra to have it leveled and flat and it's not. They brought me quarter round and trim but didn't put it on my walls. Its overlapping the carpet on my stairs which looks like crap and they didn't remove any glue so I have dirt stuck to it now. I have been trying to get them to resolve the issue for over a month now and I even have a dispute with my credit card co. I have called them at least 20 times and get told they are going to fix it and will call me back but never do. Finally I called them with my credit card company on the line and their customer service said my claim was never put in the computer so they have literally been lying to me for a month.

I recently had laminate flooring placed 12/20 and 12/21. Prior to starting the job the contractor (who was very nice and professional) informed me of items that wouldn't be able to be completed, which my Sales representative stated, "It could be done!" #1 Trim around ceramic floor could NOT be replaced (which Sales representative stated, "It could be done!"). #2 Pedestal sink needed to be removed prior to completing the 1/2 bathroom. Which was NOT disclosed during our initial free estimate appointment. I had to find a plumber last minute to come and remove, which was an extra expense that was NOT anticipating.

We had Empire Today put carpet in five rooms of my home in Ohio. I had the carpet laid and I left, but so far, I like it. I love it on my feet. I like the guys that laid it. They're very nice and they did a nice job. I would recommend them.

Empire Today installed laminate and carpet all over our home. Everybody was really professional and quick. The flooring was installed the next day and took two days to install. It was very good. I like the colors.

It's nice that Empire Today can come to the house and you can see what matches. They installed carpet in our bedroom but it's a little lighter than I thought so it shows everything. Their guys did a good job although the installation could have been done a little bit differently around the walls. It's downward and got tucked in by the walls. The carpet looks a little sparse in some areas. But overall, it looks okay and I'm happy with the product. It's also nice to have carpet in the bedroom.

On 10-22-16 we purchased carpet for our condo in FL and gave the salesperson a check for the total order $1,712.00. He called his office and had the $1,712.00 electronically withdrawn from our account. On 10-23-16 we received an offer from a family who wanted to buy the Condo. I called to cancel the order and was assured I would receive. Full refund. I thought as the $1,712.00 was electronically withdrawn it would be electronically credited back... I was very wrong in my thought. I called shortly after to see where the refund was and was told it would take up to 15 days to receive the check. At that time I told the rep that the check had to be returned to us to the NJ address that was on the check, I was told it would be.

Empire Today is the most unreliable and unprofessional team I have ever worked with. They do not abide by their schedule, which makes installation so inconvenient. I have had to take more than 3 days off from work because of cancelled appointments. Please do not inconvenience yourself with their services!

I just had the most terrible experience. I tore up my entire house moving everything but the big furniture out into the living and dining room and the installers arrived and said they could not install the carpet because the driveway was wet (it had rained). I have a two car garage that was empty and they couldn't work around it. They don't install the carpet themselves, they subcontract and their subcontractors needed a sunny day. I don't know why they came at all. No one told me that the installation was weather dependent or I would have waited until summer. I am so disappointed. I got a good deal, but it wasn't worth it since they couldn't deliver. I will say that the sales representative offered an additional discount, but I can't keep my house torn up over the holiday waiting on the weather. I just wish I had been told in advance. I was completely blindsided.

I shopped around online and we ended up purchasing from Empire today based on their reviews and the quality. They installed some Laminate flooring in our living room and I like its look. It has a chocolate finish that matches the accents of my kitchen tile. It was what I expected it to be. They were wonderful.

Empire Today installed carpet in my hallway and upstairs. It's perfect, and I haven't had any issues with it. I did some looking around, and other brands weren't close to them in terms of cost and quality. My rep was awesome. He really cares about his clients and I continue to recommend him to everybody that I come into contact with who needs carpet. Empire Today is true to their word. They showed up the next day which was amazing and fun as I got instant gratification. I love my experience with them.

We had Empire Today install a carpet at our home. Before buying from them, we checked around a couple of other places and the other brands offer the same quality for a higher cost. So we decided to go with Empire Today. I like that my carpet would not stain as much because it is a bit variegated.

DO NOT trust these people to be left alone! We had 2 guys installing carpet in my sons room. While we weren't looking one of them spilled a whole cup of coffee on my living room, shaggy, VERY expensive rug and didn't bother to tell anyone. I tried to call Empire and they "couldn't take my word" for it b/c their installers didn't report it. Now I'm stuck with a sticky ruined rug and a company who REFUSES to take any responsibility. NEVER AGAIN WILL I USE EMPIRE. Very unprofessional!!

When I had carpet installed in our home, I didn't bother to consider other brands because I used Empire before and I like their value. The sales representative, Chris was very good. I appreciate his attitude and everything about him. The installers were real good as well. They didn't have enough carpet, so they came back the next day to make sure that everything was taken care of. The flooring that they installed was as I expected it to be.

Being older, I need a warmer kitchen when we have rain here so I had the rug installed by Empire Today in the kitchen. I'm satisfied with the rug and the men who installed it were very good. On the other hand, when the men from Empire Today came to the house, the man that I talked to didn't explain about measuring the kitchen. He just gave me a price and he said that the machine does it all. He didn't tell me how many yards I was buying and for a small kitchen, I had to buy all those carpeting for them to cut out a little rug. It cost me a thousand dollars for nothing. I got all of the carpeting in my basement now. I was disappointed with that so I wouldn't recommend them because of the way it was handled.

We knew we needed to fix the carpet in the rental property we live in and we thought we'd try Empire and see how they do. The saleslady who came by was nice and very family-friendly. Then they came and installed the carpeting in our two bedrooms. It was pretty fast and came out really clean. They got in there, took care of everything, disposed of everything properly and it was like they were never there! Everything was cool and my all-around experience was awesome. So far, we're happy with Empire and we love their work. We kept the dogs out of the bedrooms at that point and bought a baby gate so they wouldn't go in there. We kept them looking really nice and if we ever go ahead and get our own house which we're trying to buy, we might have to use them again.

When the carpeting in our house was put down about five years ago, the people from Empire Today who came were good and the carpeting that they did was nice and soft. So when I decided to put down a hardwood floor, I went with Empire. Unlike a carpet, I don't have to get a hardwood floor stretched every now and then. I also like that it is easier to take care of and is not as dusty as a carpet. The gentleman from Empire who came and took the measurement was nice. The two gentlemen who did the install were also good and finished really quickly. They even helped move out the furniture pieces. And when they were finished, everything was to our fingertip. I am very pleased with Empire and I wouldn't think twice of using them again. I have introduced them to quite a few people here and they have used Empire, too.

I had the most unpleasant experience with Empire Today. I had an appointment with them today from one pm to three pm. I wanted to have three of my rooms carpet replaced. I wanted to be replaced it with laminated wood. After waiting for two hours, I called the customer service three times and the representative told me the salesperson will be late. I am like most people does have to work for a living. The salesperson called me up and lectured me why it was acceptable not to be prompt making an appointment and I should wait another thirty-five minutes for him to arrive. This was totally not acceptable and certainly will not win my business. My account number was **.

Empire Today is wonderful. The men who did the laminate flooring in the living room, dining room and kitchen of our summer home were terrific. I considered Pergo but a neighbor had the laminate flooring from Empire and she was very pleased. I liked the look of it, too, so that's why I went with Empire. I like the cleanliness of the flooring and I'm thrilled not to have the carpeting because we have dogs that visit us. I am very pleased with Empire and we have spread the word to different neighbors. There's three of us in a row that had it done and everyone is very pleased.

Empire Today installed wood laminate flooring in our home. So far, it has met all of my expectations. Their installers were nice but going through the little process of writing the check was ridiculous. It rejected my check. They asked me to call my bank so I did, but we went back and forth and they ended up having to leave my home. So, I went to my bank and got them to do a certified check. That part was challenging and a little annoying but we got it done.

Empire sales rep visited our house to quote a price for tiling the kitchen floor. Nothing fancy, just vinyl tiling of around 120 sqft. After running some numbers the rep comes up with a $2200 price. Kinda steep and I tell him we'll think about it and let him know in a few days. He says he has to "call it in", goes outside, talks on the phone for 10 minutes, then returns with a new price of $1400. Hmmm. Now that sounds a lot better. So what was he trying do to me with the initial $2200?

I've had Empire Today three times and I like them. I had them do my bedroom and two bathrooms when I first moved in here. Then I had the kitchen floor, the living room, and the dining room floor done, too. Before that, I lived in another place and I also had them do the whole little house. Everybody that walks in my house would tell me that my floor looks so pretty and I tell them about Empire. Their installation team was also marvelous. I'm handicapped and I'm going blind, and I didn't have anybody to carry my stuff out of the house. They carried everything out and brought them all back in. They were very much helpful. I am happy with Empire. I have recommended them to my son and he got the dining room, the living room, and kitchen flooring done. He was happy with them, too.

I got Empire Today install carpet and Linoleum at one of my rental properties, and I'm happy with all of my experience with them. The flooring was what I expected it to be. I hope that it is durable and if it is, that would be my favorite feature. The team that did the installation was good, it was done in a timely manner. Overall, it's excellent.

Empire Today installed the carpet in our basement. Some repairs had to be done at the fireplace then the carpet was put over the linoleum. They did a very good job and I'm very satisfied. I would recommend them.

Empire Today installed our carpeting and it’s appealing and comfortable but the only big problem I have is that I’m allergic to epoxy glue (I haven’t had a reaction for about 30 years where I worked). I didn’t know that the glue’s there the whole time and so I was miserable for the whole week that I have and I looked at my eyes and everything’s puffed up. Nevertheless, Empire Today did great and we're very satisfied.

I have reached out to Empire Today on several occasions to right a wrong. They are on it when you are buying but after the purchase there's a problem getting assistance from anyone. I wasn't satisfied on the day of installation and the install supervisor told me he would be out to do a walk thru. That did not happen. I called first thing the next day to address my concerns and was told that I would be contacted. That didn't happen. I don't think I got the carpet I chose or the padding I was promised.

I had Empire do hardwood floors for me at my old house. They did a good job then that’s why I called back. I looked at the tile and I didn't want anything else. However, I was supposed to have it for the front but I didn’t get to because Empire Today said they only had one person to do the installation. So all I had was the carpet and they did a beautiful job on that. They did what they said they were going to do and put it in one day.

I liked the price and quality of the carpet sold by Empire Today. I also liked the style and stain-resistance feature. The installers came on time, did their job and installed the carpet in the living room and hallway, and cleaned up. It was good price and good quality carpet.

Empire Today installed my carpeting and I loved everything about it. The installation guys were really good and the way they cleaned up and moved my furniture was excellent. Everything went so good.

I was very impressed with the "low" key salesmanship and knowledge of products by Les **. The team of installers sent to my home were experts and so professional and accommodating for the my needs in assisting with the moving of furniture during the installation process. I am very happy with my flooring and will recommend Empire Today.

We had Empire Today send the salesman out and he was a good salesman. I was given a deal so I couldn’t refuse and so Empire installed carpet in our front room, kitchen, and the steps. The installers were on time, very, very professional, excellent, and also good to talk to. They didn’t leave any trash and cleaned up everything. They did a good job putting the carpet together and it looked good. The carpet is in a darker color so it's easier to keep clean. It's comfortable, and has met my expectations and beyond. I would recommend Empire Today to anyone.

I decided to upgrade the house and put a little money into it. I painted, bought a new couch and do the carpet. I haven't had new carpeting in seven years. I had the carpet installed by Empire Today in the living room, the foyer and the hallway. They showed me a couple of different ones and I picked out what I wanted. They were more professional in what they did. The lady that gave me the estimates told me that it wouldn't take long and they did. They were in here for two and a half hours and were gone. They were very courteous, polite and did the job well. Everything looks good. It's a lot cleaner now and the smell is better.

I was updating our house to sell it. So I had carpeting installed in the den and the family room by Empire Today and it was good. They were comparable to other brands I've considered, and seemed to be around the same price as others, but they were so fast. I also had a friend who recommended them. They were efficient, attentive, and I really like the color of the carpeting.

I had Empire Today put linoleum in the pantry and the kitchen and laminated flooring throughout the rest of the house. I like the laminate a lot. It's like gray oak and it worked out good with the rest of the house. I don't have that much sunlight into my home, and it brightened it up. I was very happy with the salesperson who was very considerate and the labor force. They worked from 10:30 in the morning until 7:00 at night and were very efficient and neat. I was very impressed. They finished the job and made sure that everything was right before they left. I couldn't ask for much more than that. I was very happy with the salesperson, too. It was a good experience.

I had a full housework done by Empire Today that includes the living room, hallway, and three bedrooms. Three brothers were sent and they were right on time, very courteous, and treated us greatly. They took good care of my furniture when they moved it and everything was fine. They really did a good job.

Empire Today installed carpet and vinyl tiles in my basement. We’re finishing our basement up so it’s on a concrete floor. A rep came to my house and scheduled it all within an hour and it went on schedule. Empire's cost was comparable to other brands and it was the "one-year, no interest” that sold me. The installers came in, did the job and it's good. They didn't stretch the carpet enough but as long as it doesn’t ripple after vacuuming it once or twice a week then it’s a good job. But if it ripples, then I'll be calling them.

I was scheduled to have my carpet installed today 12-7-16. This was for an emergency involving a sick family member. I put my faith in Empire Today to do what they said they would do and install today. So I didn't get other options in case Empire failed. Today Empire called and said they had to postpone my install because an installer was not available. Do not put your faith in this company to do what they say. Overpriced and unreliable. I guarantee they have installers on "bigger jobs" today. I got minimized. So I'll go with a local installer at this point, even if it takes more time. Screw Empire. Call anyone else.

I used Empire Today before when they did the three floors in my other house and I was happy with their job so I went with them again. They did the hardwood flooring in our bedroom. When it came to something that wasn’t right and coming out, the rep was very good. He was very knowledgeable and everything that he said to me, that’s what they did. The product was delivered on time and it was put in without any problems. And if they saw a problem they made me aware of it. They were really wonderful. I’d use Empire again.

It would be about four weeks out before another company could do our flooring and we didn’t want to wait that long, so we went with Empire. We had them put down laminate floors in our bedroom and they did a great job. They were also a lot cheaper compared to other brands. We’re planning on doing three other rooms in the house and we might go with Empire again.

Empire Today put a hallway in the foyer and down the hall for me way back when. And when I recently had them install my hardwood flooring, they also did very well. I like the color of the flooring I got. I also wanted them to put a marble thing in to the hallway or kitchen, but they said they didn’t do that. But I noticed that when I had the tile put in, they gave me some marble in the doorways. Otherwise, I was satisfied with the work. The people were very good and professional so I intend to use them again.

Our experience with Empire Today was all good and positive. I had carpet installed and they were efficient, kind, and did an excellent job. I had nothing but good things from the salesperson all the way until they left. They were great.

Extremely poor carpet installation. Extremely poor re-installation scheduling - two months. Still waiting. No one knows what a transition strip is - plastic strip at the end of the carpet near a door way! Unable to replace that after agreement to replace when order was paid for in advance - in full. Carpet raveling to the point of dangerous tripping situations... Install scheduled for today between 9-11, oops they called to change to 1-2 at 8:30 because of another client issue. Hope they will show up (again). Needless to say I am so disappointed... Still waiting for a resolve.

When I needed some flooring in my kitchen done, I called around. I figured that Empire Today must be doing a good work as they've been in the business that long. And they can do the work quicker than some of these other places that I called that might need months. Empire Today didn't take long before they scheduled the work and got it done. And the guy that did it did a wonderful job. The flooring looks wonderful in the kitchen. It made it look bigger. I will certainly have them back when I get ready to do something else.

I used to consider other brands but not anymore so now, I use Empire Today all the time and I've done a bunch of them. We had carpet installed in a bunch of rental properties and they had installed carpet and flooring in our home. It's a pretty process. The quality is the same as other brands but the cost is a lot less.

I had a wonderful experience with Empire and I have a beautiful carpet now. Empire installed carpeting in 2 rooms in my house, the living room and the next room to it. The installation team waited and looked at it. They made sure everything was right before they left. They called back and asked me if we had any questions. They're really good and I passed their number onto a family member who's interested in carpets. I'd like to have wooden floor in my kitchen and I will call Empire when I can afford to do that.

I had some carpeting installed by Empire Today in the basement of my investment house and I was satisfied. It was good, except when I gave the installer my credit card, the day after, I had all charges on my credit card. It may have nothing to do with Empire. It was just a coincidence, they canceled the charge and it's fine but it was just a little odd.

My husband's nephew had carpeting put in by Empire Today and he recommended them. We bought the Armstrong Newport Hardwood floors from Empire Today. We had it installed in our 2 bedrooms and the parlor. This is already the third time I had flooring put in different places and they were all the time Bruce flooring. I had Bruce put in my house 30 years ago. But back then you had to sand it and put the color in it and then you had to polyurethane. This one doesn’t. It's just ready to go.

Empire Today's flooring works fine. I flip a lot of houses and my sales guy is great to deal with. He helps me get the best deal I can get and keep my costs down which helps me to make a little money. It's been a very good experience with Empire Today.