Empire Today Reviews

We originally called in and spoke with a guy that came out. But because he didn't give us any examples which was highly unusual as per my mom, she told me to call Empire again. And a different rep came out and did an excellent job. He answered all of our questions and he wasn't really high-pressure because if so, I won't buy it, regardless. I never did this before so we didn't know what was supposed to happen. Nonetheless, their rep was very nice. Even the installers that came out were very respectful, quick, efficient and cleaned up after. So, they were great.

We got a carpet installed by Empire in our home. They had quick turnarounds and the sales rep we had was very nice. The carpet we got was good and that's what we wanted. Empire came out and gave me a price, but it was horrible and I hit them on it. They went down about a third of the price that they quoted me originally and installed the carpet the next day. So, we were happy.

I have been very disappointed in the duplicity, "bait and switch" tactics and lack of transparency regarding my flooring sale and installation. Specifically: It does not appear I was given the "50/50/50 off" price but a much higher price instead. I was told that they could not install tile in my den and kitchen, but would have to install LAMINATE instead because it was an older house. Yet two tile installers from another company who later came to quote different jobs, said that was nonsense, that tile is routinely installed in all types of houses and floors, including older ones and ones on crawl spaces.

I moved and didn't know anybody here so I didn’t know who to call. I paid the money to Empire Today and then these people showed up. There was never any option or question, it was just done. I had 12x24 tiles installed in the two bathrooms. There's a Mohawk laminate floor downstairs. And then, upstairs is engineered hardwood.

I had another company give me a price but I liked the look of Empire Today's product a little bit better so we had them install the vinyl flooring at our kitchen and laundry room and it was great. However, there wasn't any good communication between me and the company because I was supposed to get carpet too and I cancelled it all but they said they're going to bring carpeting. It was about three times before they realized that I cancelled the carpeting. Nevertheless, I'm satisfied.

Empire Today did tile installation in our two bathrooms and the washroom. I like it very well and I'm thinking of doing the kitchen next. The installers were very good and professional. They came in and did their work well. It looks very good and I would recommend Empire Today to someone else.

The cost and quality of my carpet from Empire was pretty good. Plus the service was fast.

We had liked the sale that Empire had so we went straight to them. They installed vinyl, carpet and Pergo in our home. We had the entire house redone but I wasn't too impressed with the work. The smallest amount of water got in the kitchen and flooring in the kitchen was peeking up. I gave them a call and they said they had to redo the entire kitchen but I didn't go through Empire to do it. I went with somebody else.

We had some friends who had some work done and had some carpeting installed by Empire Today and were very happy with it. So, we went a little bit on their recommendation. Their cost and quality worked out very well for us compared to other brands. We had carpet and tile installed in our home and the two teams that came in were very professional, nice, pleasant and fun to work with. However, we were told that the tile people would be here on a certain day and then the carpet people would come the next day. But the tile people, for whatever reason, did not come in on the day they were supposed to and came in the next day. That was a problem, considering that we had painters coming to paint around after the product had been installed. Then after the painters left, we had the company. So, it was a very tight schedule when we scheduled it.

I really liked the salesman. He was very honest, forthright, and knew his stuff. He was really nice. He knew we were getting other estimates and said whatever estimates we got, if some came in lower, to just give the office a call and Empire would match it. And that's exactly what they did. We considered three different companies, including Empire. But I like the carpeting in Empire better. So I had them put carpeting throughout our house and they did an excellent job. They were neat, and cleaned up after themselves.

We used Empire in July to install Laminate flooring in our kitchen. Now we asked them to come back to do the same flooring in our living room. Got a quote, set up the install. When they show up they have the wrong flooring. The sales guy didn't do the correct quote! We have a whole ripped up floor, and now they aren't even sure if that flooring is around anymore. Horrible customer service. No one can give us a straight answer. We wasted a whole day, have a ripped up floor with a bunch of dust flying around. My wife is 30 weeks pregnant and shouldn't be breathing in the dust, and Empire can't even call us back to tell us what's going on. We have been trying to reach someone for the entire day, and now they are closed. This is the worst company I have ever dealt with.

I was so disgruntled with everybody else that I dealt with. There were people telling us to go here, there and everywhere. We're in our late 70's, so we couldn't. So we looked around but never got the fast response that I did from Empire Today. We called them and the next day somebody was here to show me a few samples. We picked one and then the next day, they were here doing the work. I was very pleased with that and I'm really happy with the floor but when I walk on it, it makes a little sound in places like there's air underneath it. It's not completely levelled. They didn't use any cement and I was under the impression that they usually do that.

I've used Empire Today before and recently, I had them install a carpet in my family room. The carpet is really nice and its color and feel are great. I would recommend them to anyone. It's also easy to clean. I was very satisfied with it and when I need someone, I will call Empire.

I had carpet and wood floor installed by Empire Today in our kitchen and the flooring has met my expectations. I also like the color of it.

I ordered carpet and Laminate floor from Empire. The sales girl Cindy was nice, the installers did a good job. My complaint is as follows. I signed a contract for 5000 for the job. The contract did not match the total cost of the job that was presented to me at the end of the job installation. The 3 papers I signed at the completion of the job totaled $4499. I financed $4500 and put an additional payment of $500 on my credit card.

I had some laminate flooring installed by Empire Today. I considered Lowe's too, and their cost and quality were about the same as Empire's, but they would not do the job, so I went with Empire.

They came and living up to their word had the floor in within 5 hours. However, the molding doesn't match the floor, it's pink, and the flooring itself is not the color I picked out. It is the ugliest floor I've ever seen. I was told if there was a problem the owner of the company would contact me. That didn't happen. Salesman came out, saw the problem, agreed and told me we would have resolution by Wednesday. Of that week. Instead we were given another stall and told Thursday. When Thursday came we were told someone would be out to see the floor Saturday. They are not BACKING their floor is the real bottom line. This is a $2000.00+ mistake. Don't use them. Save your money. Go to Home Depot or anywhere but Empire. No one deserves this, it's a nightmare. I'm buying rugs to hide this monstrosity.

I saved money for two years to put new flooring into my apartment. The sales rep was very happy and eager and assured me I was going to be very pleased with the "high quality" vinyl flooring I chose and the lifetime warranty that Empire provides. I cared for my flooring just as I was told to do, and four months later I noticed dents in the flooring where my couches sit.

I had laminate floor and carpet installed at home downstairs by Empire Today. When I compared them to the other guys, they had the same stuff, though it may have been made in a different place. Even the warranty was about the same. Also, 50 Floor matched their price, but I liked Empire Today's salesman a little better. But I asked him for an estimate on the upstairs on the day before the install because I wanna redo the carpet there as well. However, he told me that he was in a hurry because he was going to another customer. He then said that he'll be back and call me the following week to see how the flooring went after the installation and then he could do the estimate, but he never called. They could've made more money with it, but I decided to go with somebody else. Other than that, my overall experience with them went well and the new flooring has met my expectations.

We had laminated flooring in the bedrooms and carpet in the stairway foyer installed by Empire Today. We heard good things from people talking about Empire so we just gave them a shot. I wanted a floor in a certain price range, so I looked at what they had in the price range and picked from that. I basically said what I want and they showed me options and I worked through that. I liked their price and the convenience. It was a good experience. The salesperson was professional, honest, and forthcoming. The installation people did what they were supposed to do and was good in that. They made sure it was the right stuff that you wanted before they started. Everything we wanted, they accommodated. Empire Today was all efficient. I was satisfied and had no problems at all. I would use them again and recommend them.

Empire Today was handy to me as I pass by the store every day. I had them install a rug in one room and we did all right. The installation was perfect and I have no complaints. The guy worked by himself and had to haul everything in. My wife picked out the color and I thought it was too light for the room as we're in and out of it. The room gets a lot of activity from the garage which isn't always very clean and the backyard where I could be working in the garden. But the color is a good one for the house and for the colors that we have in here.

I put laminated floors in my bedroom and Empire Today did a really good job. The work was fantastic and the guys were really nice and I'm really pleased.

We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves, and have all the furniture out and floors prepped before install. Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out.

We have used Empire with an older house we had and had a pretty good experience. So when we bought a new house we decided that we wanted laminate floors. We made an appointment online for a Tuesday evening. My husband took off of work early and we waited for the salesperson to show up. Finally I called to verify that they were coming. The lady on the line said she was sorry but no one was going to be coming that night. I was like, "Why didn't anyone call me?" She was very apologetic and I decided to try again so the following week we made another appointment. My husband again took off work early. No one called or showed up again and I had talked to someone from empire earlier that day that promised me someone was going to be at my house. When I called them they offered me 100$ off if I try to make another appointment.

We worked with Empire a few years ago. I work in carpeting floor and they suggested rug to the flooring and vinyl to the front of the door because the house is on a little unsteady level. I like the color I initially chose but decided to choose some other color. But it's okay, it's mine and nobody else's fault. My expectations were met and I would recommend them.

I had Empire Today install a rug and the quality of it is okay. However, the workers cut off our linoleum so we have a case against them right now. I called in my claim and the rep told me to get some estimates and how much it would cost to do something. I figure they charge to come over to our house. I have to call her and have her call me back so I know what I have to do now. Also, one of our things came apart and their workers could have put it back together but we had to do that.

I really like Empire Today. I like the material used and service provided. I also like their payment plans. I had used them before and I really enjoyed it. I got my living room and hallway done over. The new carpet was the beige-colored one, and it's really good. The rep brought me the demo to show the carpets in order for me to see what I wanted and the installers were really nice. They have always been very respectful and nice. I had a good experience with Empire.

Well I was thinking about letting Empire install my floors on 4 of my rental properties, but when I paid the deposit on the first home, the company told me that my credit card was declined. I assured them that was impossible and to try again. Therefore they tried it again and when I viewed my credit card account online I saw where they took the money off my card twice but when I called them about it, they pretended like it didn't happen. A few days later I called back and just told them to refund all my money and the agent tells me that she do not have my contract. Um well if you do not have a contract then you really should not be taking people money out of their account. Now they are holding my money and acting like they do have the correct paperwork to refund my money back.

We chose Empire because we felt that what they were charging and their payment plan were really good, and that they would work. However, we had an accident wherein our hot water heater ruined the carpet, which we just had installed about three years before. So, we went back to Empire to have them re-install the basement. The installation was really good but there was a mess. Empire Today took all the leftovers although I needed some. Also, we have a problem that has to be repaired and I have nothing to repair it with. They were supposed to send somebody back to fix this and if I even had some samples of what they had, I could get it fixed without having them come all the way from Kent. Moreover, I've also never received anything to pay them back yet, I haven't received coupons. Nevertheless, they did a very good job.

Empire Today did carpeting in my living room and dining room, and everything was good during the installation. Empire was easier for convenience so I was willing to pay extra. I also wanted the service to come in quick and Empire's was one of the fewer and quicker things one could do. The carpet looked nice. I picked a really good color to make the furniture look really nice. I was pleased and got what I wanted. I would recommend Empire Today.

I had Empire Today install carpet in our bedrooms, loft stairs, and the master bathroom. The salesperson was great and the people who came out for the installation were good. They were very quick and got it all done in one day. However, it was our first time having somebody come out and install anything in our home. It would have been nice if they could have helped us by giving suggestions that were more feasible like giving other options and other materials. Now, I kick myself because I probably shouldn’t have carpeted the stairs because I have little kids. Also with the master bathroom, I probably could have gone with laminate because of our budget. But we got a little intimidated by the price of the other types of flooring that we settled on carpeting everything besides the stairs. Otherwise, the carpet is easy to clean. Sometimes, something spills and it isn’t easily absorbed by the carpet.

Empire Today's salesman was a good friend of my mom so we went with them to install carpet in our bedroom. The installers were very nice, helpful and they did a good job. I love everything about the carpet and it looks good.

I thought Empire Today was too expensive. But their sales rep gave me a good deal so I went with them. However, there was a little mix-up. I'm not sure whose fault it was. It was just the fact of how things came about with me paying for it. Also, I didn't know that I had a warranty. And as time went on, I was noticing there were little pieces of things that were not quite complete. The man who did it was rushed and I felt if he wasn't rushed then it probably wouldn't have been a mistake.

Empire Today installed some carpeting and padding in a rental apartment, and the tenants were happy with it. I like the color and the fact that it is easy to clean. It's like a Scotchgard type carpet and it's a very pretty one. We used Empire because the tenant's mother had used them a time or two and had good experience with them. That intrigued me to go that direction, too, and my experience with them was very nice. I'd recommend Empire to a friend.

I had Empire Today install carpeting in my office, kids’ playroom and kids’ bedroom. What made me go with Empire is the timeline - I was trying to get it done for the holidays and they had availability. I was going to go with Home Depot during one of their sales because it was a pretty good deal and I found a carpet that I liked. Empire had a very similar carpet that I also liked, but they were able to do it within a two-week period. Home Depot was six or eight weeks out. It’s a nice carpet. I like that it is soft. I have kids and I don't want them to smack their heads off hard surfaces all day long. That was my deciding factor in putting carpet in. Empire Today did a good job. They were quick, they were clean, everything's holding up, so far. The guys were good and professional. I was very satisfied. I have recommended them to a couple of people. I told them my experience went very well.

We purchased some laminate floors and vinyl tiles from Empire Today. I like the color of the laminate flooring, and the fact that the vinyl tile was more resistant to water and moisture. The installation crew was really good. They were really helpful and told us what was going on. They were the fastest, as far as when they could install it. It was a quick turnaround and a good experience overall.

The installation process of my new blinds has been completed. After a no show on the original install date Empire arranged a second date for the installation which went very smoothly. I am very pleased with the blind quality and with the installation process now that it has been completed.

We had Laminate flooring and carpet installed throughout our new home less than a year ago. The laminate that has a lifetime warranty on stain, wear, fade, moisture, scratch etc. The flooring now has 4-5 gouges in it and multiple scratches. Empire brought in (hired) a third party to come inspect the flooring for "manufacturing defects." The third party determined it was not a manufacturing defect resulting in Empire not doing anything to resolve these issues.

I had a wood floor installed by Empire Today in the first floor living room of my home. I got an estimate and a good price. I was satisfied with the work and I appreciate that it was done very fast and professionally. Their guys were pretty good, as well as their personality and attitude. I thank them very much. The wood floor looks very good and helps the appreciation of the house go up. If I have to sell the house, it would help an awful lot.

I had Empire Today put up carpet upstairs and a bedroom downstairs in my home. A friend told me about them and I picked the right company. They did a beautiful job, including on my stairs coming down. Everybody who had come here said they felt floating. Also, the workers did more that what they said because they really did a good clean-up upstairs. They were very well-mannered, too. I felt comfortable with them in my home. I recommended Empire Today to the lady across the street and she said that when she gets her money, she's going to call them. Empire Today employees are beautiful people.

I've used Empire a few times and I've had a great experience with them. I've had them install flooring and carpeting. I’m a contractor so the areas where they've installed flooring have varied. I had the entire house done with carpet, and just finished carpeting the basement yesterday with them. Kitchen and dining room areas were done with their PVC tile flooring. Then I did the hardwood flooring in a front living room area. The job was for a customer’s house.

Empire put a carpet down for me and I love it. They explained the price to me and when they were gonna put the carpet down, how they’re gonna put it down and what they will move and what they don't move. They told me I had to take all the glasses out because they were not responsible for that, but they moved back everything in the living room and dining room. They gave me the right color that I picked out and did an excellent job so I'm very happy with them.

I had some carpet and linoleum installed by Empire Today in a home that was up for sale and that I already sold, so I didn't get to use these products. But the new flooring they installed was all good. The team that put it in were nice people and cleaned up good. I'd recommend Empire any day.

We looked at Lowe’s but Empire Today was cheaper so I had them do carpeting for the 3 bedrooms in my home. It was an easy and fast experience. The guys who laid the carpet were quick and clean and put everything back really nice. It was a good experience overall, but there’s only one thing that bothers me. When I walk on the carpet in one of the bedrooms, it’s like there’s a little round hard spot underneath it.

We paid for carpet to be installed in our basement sitting area, stairs, hallway and bedroom and were told we would have a morning installation. On the day of installation the installers showed up at 4:15 pm and looked at the amount of work and said that this is an 8 hour job and they have been working all day and said it was too big of a job to stay and walked out the door. After waiting for them all day, the installers just left. They have my money and I don't have carpet. Terrible business practice. DO NOT DO BUSINESS WITH EMPIRE UNDER ANY CIRCUMSTANCES.

I do not usually review company's online unless it is a positive experience... but since we are continually being avoided and ignored I feel I have no other choice. In August 2016 we had Empire install flooring throughout our entire home. The downstairs was laminate wood flooring, and the upstairs was carpet. When the salesman came out originally I told him that I was interested in the most durable carpet they had, in which he sold us the product that we have now. I believe it is called Berber Carpet. After the installation my daughter noticed that her desk leg was broken, in which the installers did not report. The desk was literally 2 weeks old. If that had been the only problem, I would not be writing this review now. Unfortunately the Carpet that they have installed is HORRIBLE QUALITY!!!

BUYER BEWARE: We had an Empire sales person come to our home, measure, do up a quote and schedule our installation for today, Saturday 2/25. He spent at least an hour at our home and installation was confirmed several times by email and via phone. The installers showed up a 7:30am this morning to first tell us that since they were putting carpet over older basement tiles, the tiles had to be tested for asbestos so they could not do the basement install. Something that would have been nice of the sales person to let us know in advance considering our basement is a weight/workout room and we had to disassemble and move all the heavy equipment last night to prepare. And no, the tiles weren't unable to be seen, the sales person walked on them to take the measurements.

If you want great customer service and you want to work with an honest company, I would not recommend using Empire for any type of purchase or install. We scheduled to have the carpet in our entire house replaced almost 2 weeks ago. I called Empire the Friday before the install date to confirm everything, and I was told our install had been rescheduled. No one contacted us to tell us anything. On top of that, the customer service rep was very rude. When I told him we scheduled our install almost two weeks ago, and we expected them to honor what we were told, he said, "well what do you want me to do about that".

I purchased tile for two bathrooms in a JC Penney with Empire Today. I was told this was not a special order flooring and it could be installed. I purchased this floor over a month and a half ago. Today someone came out brought in two boxes and trim molding then the man immediately told me this is not worth his time to do the work. I am out of money time and has no floor. This installer left with my paid for material and my room was left just as it was before he arrived. He told me he was not going to install my floor today. I had been on the schedule for a month. He calls me at 7:40 to tell me he is on the way. He arrives and has excuses he can't do the work, he lives one hour and a half from my house and he does not have his glue gun. It's not worth his time.

We had Empire Today put down Armstrong tiles in the kitchen and in the foyer of the house. The flooring doesn’t break easily, and it's easy to clean and maintain. My wife has a much easier time with it. Empire had an older gentleman who was experienced to do the installation. He knew exactly what to do on the tile floor because I had an old floor that was there before and then he was able to lay the floor on top of it, which worked out well.

It was easiest to get a carpet from Empire Today. They did a great job and the salesperson was good in explaining everything. The installers were also good and everything was on time. I recommended Empire Today to our building contractor.

My mother did some business with Empire before, so I got them to install carpet in my basement as well. Empire's the best in price compared to other companies. We're enjoying the carpet. However, I was having a problem with my credit and I wonder why, but we got that resolved.

Empire Today = upcharges & EXCUSES. Went to Empire Today to find a replacement floor for our condo which was damaged due to plumbing repairs under the concrete slab. We made Empire Today aware of our situation (displaced to a hotel during repairs). Found a LVP product and special ordered it on February 4. Our contract included floor prep, leveling and some appliance moving.

Empire Today installed rugs about a month ago at my house. I also had tiles installed in the kitchen. The rugs are comfortable and they told me to cleanse the tile floor with just plain water. The person who came here for a consult also told me that the rugs have a warranty for 30 years while the tiles have a lifetime warranty. It cost me enough money but everything looks nice.

I had Empire Today install hardwood floors downstairs. I like the look, feel, aesthetics of it and the resale. However, when they were installing it, the alarm kept going off and they ended up cutting through two of the wires of my alarm. I had to have the guy out here and it was $200. I'm still waiting to get reimbursed from Empire. They said it would take about two months to get that check, so hopefully I'll hear by the end of this month.

I bought a rug last month at a rug store and it was very expensive, so I thought I'd try Empire. I had a regular rug installed by them in a pretty large bedroom and I like it very much. It was a very good experience overall.

I had a fine experience with Empire Today. They came on time on their scheduled appointment and the two guys were fantastic. We got what we paid for. I would recommend them.

Have been hearing advertisements about Empire so I had them install carpeting all over the house. They were very courteous and they cleaned afterward. Overall, they did a very good job.

I had a good and easy experience with Empire Today. The cost of the flooring they installed in our bedrooms upstairs was lesser than other brands but the quality seemed about the same. I also like the way the flooring felt.

Let me start by saying that all I wanted was my bathroom re-tiled. Empire was unable to meet their part of the contract and it never happened. They left me a mess. The original consultation was by a gentleman who was very uneducated in regards to flooring installation and basic instructions. He told us that the toilet would be removed and replaced upon installation (for $125), and he assured us multiple times that the sink and vanity do NOT need removed, the installers work around it. I was confused by this. However, this is the first time having our bathroom floor redone so we went with what he said. Should've been a red flag. He also lifted up a broken tile and told us the subfloor looked okay.

Warning: Our bank disputed on our behalf, and we won so Empire will likely mark this review as "customer not responsive" because they have not stopped harassing us. For consumers: We got vinyl floor from them in April 2016, and to keep it short, product was substandard and install never completed. We were supposed to get carpet as well a few days after, but when we saw the quality of the actual material they brought, we canceled that portion of work order right away.

I had carpet installed upstairs at home by Empire Today and I like the extra padding and the thickness of the carpet. The sales guy was awesome, extremely informative and we just enjoyed his company while he was there. He was not pushy with us and said, “Just make your mind up, whatever you want. Feel it.” Also, they scheduled us for a one-day installation and it should have been a one-and-a-half-day installation but the guy that came over to do the installation, stayed until ten o’clock at night to do it. They were like, “We know that you have your daughter and we’re just gonna go ahead and stay late if that’s okay.”

I’m a return customer of Empire Today. I had carpet installed again upstairs, in the bedroom, the hallways and stairs. It was an excellent experience. However, I called Wells Fargo today regarding my bill. I waited forever to get a bill from Empire. When it did come out, I happened to be out of the country and I missed the payment by a day and Wells Fargo hit me with a $26 charge right off the bat and I’m trying to get that reversed. But, that’s apart from my service. The people of Empire did a great job and I have no problems with them prior. The installers were courteous and they spoke English and I knew we could communicate. Also, I like the quality of the carpet and the workmanship was good. My wife and I both thought it was satisfactory. I’ll use them again but I need to get the thing with Wells Fargo written out because I don’t want to have my bill situation compromised.

I got laminate from Empire Today in the front room that's like a den, as well as in my dining room and living room. I also got the two bedrooms done in carpet. I like their product and the people that came to do the job were very polite, careful and nice. They cleaned up everything after them and did a great job. However, I didn't like their customer service at all. The sales rep told me that the flooring could withstand four hours of water but that’s not true. The directions say not to put water on it. So, I'm watching that very carefully.

I was looking at Empire Today and a different flooring company on TV. I looked at the prices and Empire's was better. I also liked it when I called them. I had laminate flooring installed in my living room and my hallway and I like everything about it.

Empire responded and replaced the stairs! The corporate office called on March 2, and the nice man put them in on March 10. Couldn't ask for any better customer service. Will highly recommended them! Thank you Empire Today!

I like Empire Today. I've had hardwood floors done with them a couple of years ago. Then, I had a basement carpet put in last year. Last December, I got a bedroom carpet in. I like their products and their independent contractors do a good job in installing. I've recommended them to other people.

Empire Today came a lot cheaper than other companies and for the price, their quality was better. I love the plushness of the carpet that we had them install in our living room, the staircase and the hallway. It is soft like I'm walking on air. I recommend Empire.

I just had my flooring done by Empire and have used them twice before. I had laminate put down in my new home. After about 6 months later we noticed that some of the sections of the laminate was bowing up. We called Empire and they told us that they would send someone out to fix the problem since the original contractors forgot to put the moisture reading in the contract which was probably the issue under the laminate. They did send someone. I saw them do the reading which showed that there was moisture on the slab yet they said that due to their contractor that came out said that he felt that it came from on top, they refused to honor their warranty. So we have half the floor that looks good and half the floor that looks bad. I think this is bad business. I cannot believe that I have had others use them.

I got carpet installed by Empire Today in my office that matched my other carpet. The quality was comparable and the cost was lower so I loved that. Also, the timeframe which they could install was what we needed at the time. The saleswoman was really good, too, and she's very knowing and wasn't very pushy, which helped. Finally, I appreciate that the installers were very professional.

I liked the products that Empire had, as well as their quality. And since they were available right away, we decided to have them install about 1,100 square feet of carpeting in our home. So far, the carpet met my expectations and I am also liking its color.

We were moving to Nevada, so we had our previous house in Indiana put up in the market. I then called Empire Today to install carpeting on the stairs, family room and the landings at the base of the stairs. When we were getting ready to move, I called Empire but they said that they can come get me next Monday. I thought it was supposed to be the next day but they said it's the next day from when they come and measure. I was putting up the house on Wednesday so I told them that if they come out on Monday, they have to be able to install the carpet on Tuesday, and they agreed. The salesman was super nice and they did cut some off the price before they even told me because they knew what I thought I was going to spend.

We had our laminate installed Aug of 2013. We have a very small piece of a plank missing at the top of our stairs. I thought we had a lifetime warranty on this flooring, but when I called customer service I was told that wasn't covered. For the price we paid there is no excuse not to cover this. A plank shouldn't just come up.

I looked at other stores, but my niece got Empire for her work a year before I did. She referred me to them but she never got credit for it because I had to go to her salesperson. I told the general manager who came here about it and he ignored it. I had engineered stone flooring installed in the powder room and the kitchen floor. I like the pattern of the flooring and the quality looks alright. I was satisfied with the installation and I would recommend them.

I had carpeting installed by Empire Today in the bedroom, living room, steps and the hallway upstairs and I like the color. The cost is probably the same with other companies but I liked Empire better.

I got Empire Today to install vinyl print flooring in my home. I did enough research on what I wanted when I called Empire and I had a buddy of mine who had some carpet work done and was pretty happy so I went with them. I've dealt with few of their people and they were fair with me and gave me a good price. However, the installers had to come back out to redo some work since there's a piece of fabric underneath they had to take care of, to which they did a good job. I would definitely recommend that they make sure that the floor is vacuumed well. Overall, my experience has been very good.

I checked carpeting at Home Depot but decided to go with Empire instead because of their 50/50/50 deal on flooring. We had their rep come over to our house and give us the rundown of every carpet that we could pick. Then he gave us his professional opinion on what grade was the best and I got the premium blend carpet that they offered. We’ve been pleased ever since we got it installed on half of my house and the installers did an awesome job. The installation was contracted out but the crew was very friendly and professional. It was a lot of work but they did it within five hours. The carpet is awesome and pristine so it's what I was expecting. It's soft and I can fall asleep on it if I want. It’s very nice that I got a good deal and I've suggested to many people to go to Empire because of the customer service.

The sales person from Empire Today came out and talked to us. He said it was a better grade of carpet and it was good for 15 years and we wanted something as good as what we previously had which lasted 20 years. Also, it was a better price to go with Empire. We wanted to get the best we could for the cheapest price. The carpet and tiles turned out all right and we liked them.

I'm renting the basement of a couple's home here, but the carpeting was yuck, so a buddy of mine told me to give Empire Today a call because it would be the best deal. I planned to go with them, although I wanted to see what the other local company would say, but they never called me back. But I already had something set up and I was just making sure I was getting a good deal and it was and it's around the ballpark of what I thought I would be spending.

Their salesperson had no idea what he was doing. Didn't bring anything to measure the rooms. But will still signed a contract to have flooring put in. And hours before Corporate calls and tell me they will not do it unless I pay $3000 more. They backed out of the contract!

I had carpeting installed in the great room, the areas around the great room and stairway, a couple of halls and a couple of closets on the main floor. I considered other brands but I’ve always had good experiences with Empire. The carpet as well as the installation of it were very good. I love the carpet and it's the best I've had so far. I’d definitely recommend it.

I got carpeting from Empire Today which they installed in the living room area and bathroom of my in loft suite. At first, I wasn't going to choose them. However, I wasn't too happy with the salesman I talked to. When the guy came and gave me a price, the next day I got a postcard from Empire and when I called them, the rep said she'll cut that price in half. It was $4600 down to $2300 plus she has given me a better mat underneath. She was a great lady. I even called her back and she took another $100 off when on the date of the first appointment to have the carpet installed, the installer couldn't make it that day because they don't have enough workers.

I called Empire Today and they came. They gave me an estimate and it was a little higher than what I wanted to spend. But I'm putting the house on the market and I wanted to get those carpets in the attic and attic stairs so I told them to go ahead and do it. They came and did a nice job. Also, they were nice, courteous and asked questions. It was good and I had no complaints. I was satisfied.

I change my all floor and I pay too much money for this floor and after one month is start cracking and coming separate. I call too many time and say I have monsters in my home. I call other companies and these people tell me Empire is bad company and cheating to customer and lying Manager never call me back. I need call them too many times my floor all house is bad condition now is look like old. People please don't buy from Empire Today is cheaters and just take money, installation is bad and warranty is just liars.

I went with Empire before for rugs and they did a good job. Then I went back to them and got a laminated floor which was installed in the whole living room and all the way through the hallway. I like the flooring. It's the right color and everything was good. I would recommend Empire Today.

I like the samples that Empire Today showed me. We had the laminated wood installed in our living room and family room. They are good in terms of the quality and the way they did the job. Overall, I am satisfied and I would recommend them.

Empire Today installed some carpet in my basement and it looks good. The sales agent was a great guy. He explained very well and sounded genuine and convincing. It has been an excellent experience with Empire Today.

Empire Today installed the floor in the first and second floor of my home. On the first floor, I had it done two separate times. There's a gap in two places, right next to each other.

We have purchased from Empire before so I had them install laminate wood in our two bedrooms recently. The installers were nice and they kept us informed the entire time. They called us the moment they were on their way and when they were running late since they got a bit lost. We tried to feed them but they wouldn't let us. They were professional and I appreciate their work ethic. The floor has good colors and I love it.

I got Empire to install patio carpet in my bedroom, and I'd recommend them.

I had the laminate floors in my room and kitchen done by Empire Today. I'm extremely satisfied and happy we did it. It's absolutely great and makes an entire different look for the kitchen. It is easy to clean and I love it. We should have done this years ago.

I went with somebody I was familiar with and recently got a rug from Empire Today. I've dealt with them before. I like the color I picked. It wasn't my standard color but I got a dark burgundy and I thought I picked the most expensive one for my budget. I wasn't satisfied with the quality of the carpet I had before because it was already at my apartment when I got here. But I'm quite satisfied with this new one. It looks luxurious and it's so wonderful. Unfortunately, I have to wait until I've paid my bills out before I get some more for the four other rooms that I have. Also, the lady representative that sold me the carpet was quite nice. She told me how to get it cleaned but I haven't had it cleaned yet.

I like the color of the carpet, the way it looks, and the price. Empire also has the fastest installation. I like the installers that came in but I didn't like the salesperson at all. It was a little headache with him because he measured wrong. He gave me the wrong estimate and then they wouldn't give me the carpet. Then some lady had to call. The salesperson gave the office feedback about the customer, and he said I couldn't afford the carpet or was looking for a cheaper price. But how did he know that when we never really discussed it. But overall, I was satisfied with Empire.

A lot of people we know have gone with Empire Today so we had them install Armstrong tiles in two bathrooms. Our experience was professional and very well done. All their workers are very good - from the salesman all the way down. Also, I like that the tile is easy to keep clean and it's solid and should last a long time.

Empire Today did great. They installed my laminate flooring for a stair bedroom and a kid's bedroom. They were less expensive and have the zero percent financing for 12 months. The laminate flooring has met my expectations. My favorite features of it are the durability and the cleanup. Empire Today is efficient and they did what they said they would. Both of the rooms were done in one afternoon.

I got carpet and laminate from Empire Today and it was installed in the whole house except for the bathtub. The cost and quality of the product have been pretty good so far. The flooring is pet-friendly and they also have warranties so Empire more or less backs up their product on what they say it is. My favorite feature is the durability and it's supposed to be scratch-resistant and doesn't sink in. It's also very easy to clean. It's been a really good experience with Empire and they're very nice.

We had Empire install hardwood in our bedroom and hallway. They have better cost and quality, and we like the color of the floor. I was willing to buy another box because I wanted to do a hot bath that we had. We’re doing a new construction, so I called Empire up and said if I can just buy a box and I'll install it myself. And they said somebody will reach me in 48 hours. I waited about noon the next day and nobody called. So I called them, “Oh, somebody’s calling you this evening. Don’t worry about it. That 24 hours is 24 business hours.” I replied, “So you mean, you all are not calling me back for 3 days?” The rep said that somebody will call me this evening before 5 o’clock. Well, I called them back about 4 o’clock and said, “You all are not calling me back.” She said, “Well, I’m sorry, let me see what I can do.”

I've been dealing with Empire Today for 30 years and four months ago, I had them install carpeting in my home. I like the mixture of colors of the carpet. All in all, my experience with them was good.

I had Empire Today install 14 yards of nice carpet throughout the house. An estimator came to the house and gave me a good price. Then the installers were amazing. I'm very happy with it. The carpet is beautiful. Everybody walks in and are amazed at how it looks. However, I've got vacuuming problems right now with my sweeper. It's making cracks and I like to go back with a broom and fluff them up a little bit. On the whole, I've told many people I had Empire.

The cost of the carpet at Empire was less expensive than the other brands we considered. Also, they offered to move my furniture. However, I almost didn't even call Empire because I thought that it was too big of a company where I would not get customer service. But I'm so happy that I did. The carpet that they installed in the living room and dining room is really pretty for the price. And it's got a little texture in it. Also, we have a little older dog so he pees sometimes on the carpet and it's been easy to clean.

It took the installers from Empire Today a few days to get the carpet installed in a bedroom at home and we liked how quick they did it. But whoever had rolled the carpet for the installers had mislabeled it. The installers had to double check because they thought that they didn't have enough carpet to cover the room. They had to unroll the whole roll in my driveway to ensure that it was labeled properly, but they still got it installed the same day that they planned on. The carpet that we got is stain resistant, has the padding underneath which makes it comfortable, and also has a warranty on it. The quality has been great so far.

We had wood floors from Empire Today installed in our house. We did downstairs and one set of the steps completely in wood. The price was pretty good, too. There other places that are a little cheaper but the warranty is good with Empire. Plus, we like the darker wood that they had. The guys that came out that installed the wood floors did a really good job even though the lady that came out twice kind of messed the whole thing up.

I've used Empire twice before and I had them for the third time to put the carpeting in my bedroom. The carpet is nice, durable and easy to clean. I always get Stainmaster and it lasts. I'm satisfied with Empire and I’d always use them if I get any carpeting or flooring.

My experience with Empire Today has been fine. I had them install carpet in three of my rooms. The carpet is great. I like that it’s stain resistant and I like dark carpets. So far, everything is great.

Empire installed flooring in November 2016. Sales person stated I was getting 50% off total cost of the new floor. Installers were prompt and kept their appointment and did a good job with the installation. However, the quality of the flooring is not at all what I had selected nor expected. It not only looks like an inferior product but appears more like vinyl linoleum than wooden flooring as requested. This was selected to match the beautiful wooden steps on my stairway. This is not the case.

We had carpet installed in a small room. 400 sq feet. The carpet guys said they couldn't finish it because the HW guys didn't put the transition piece in correctly. The HW guy blamed it on the carpet guys. 3 months later and the transition piece looks like crap and keeps coming up and the carpet still doesn't have tack strips in place. Every time I call I get "I'll send this to the managers and mark it urgent." Nobody ever called us back. We were constantly chasing them down. And of course it was suppose to be done before Christmas or your money back. 1 1/2 months afterwards and it still not completed, but the carpet is in the house so it doesn't qualify! :( Horrible customer service.

When my carpet was delivered it was defective. There was a hole in the middle of the carpet for my master bedroom. I was given a ticket number and was told someone would call me within 1 business day. It's been over a week and no phone call. I've called the 800 number but no one there seems to be able to get ahold of the local (Baton Rouge) office to find out the problem. I've been in touch with my salesperson and he can't seem to get any answers either. I am in limbo waiting to be able to move back into my room. This is unacceptable!

I had Empire Today install carpeting in the hallway upstairs and two bedrooms in my home, and I like the good quality I'm getting for a competitive price. It saves me all the running around. I also like being able to pick it out of them and have the carpeting within a day or two. They're personable, reliable, dependable and professional. It's been a very positive experience with Empire Today and I'd recommend to everybody.

I put in a complaint yesterday about Empire not getting back to me. They called this morning and they are going to replace the carpet so I am very satisfied with their response. Thank you.

Avoid Empire Today at all costs! 3 to 4 months of a small floor installation damage to refrigerator sloppy crews and the floor still isn't good I give up plus more $ than local Bob's carpet for same floor. Avoid Empire Today at all costs!

We had laminate flooring installed September 8 at the cost of 6359.86. At first it looked nice but we went away for a few days the end of September and came home to a 4 to 5 foot section of our kitchen floor lifted and bowed. About 2 to 3 inches off the floor. I called since the salesman said it was a lifetime warranty. They sent someone in a van from NY (we live in PA and not near the NY border). A female sat in the van while he came in to inspect. He looked at it and was arguing it was water that did this. Mind you I had not even mopped it yet. Only used a swiffer dry mop and we have no small children spilling things. Our home is a ranch over a heated garage. He then wanted to inspect down in the garage for leaking pipes which he did not find!

Empire Today have been carpeting my life for about 15 years. I have gotten a lot of carpets from them for my whole house. I've been very happy with the quality, and I recommend them.

I'm a very impatient person so when Empire Today said they can do it in two days, I thought, "Yeah, that's for me." Everybody was very courteous right from the first phone call, down to the guy who came to measure and the guys who installed the floor. The installers didn't speak English but it was not a problem because one of them did and that's all that was necessary. They did a fantastic job and were very nice and friendly. After I met everybody, I was glad that I did this. I've never had laminate before and this looks pretty. But I have a tough time trying to figure out how to keep it from having little pawprints on it.

I had carpeting installed by Empire Today in my whole house, downstairs, upstairs and I did the stairs too. It's really, really, comfortable and the color was beautiful. I love every bit of it. It was awesome.

We looked at a couple of other choices but Empire is the one with less pricing. The quality of the carpet is very good and its softness is what we like best about it. It's in the room for my kids and the room is hard for them to lay on. We like the carpet a lot and I recommend it.

These are the problems leading up to today. On October 5, 2016 wood laminate flooring installed throughout 3 bedrooms, living room, dining room and hallway. We were told it was going to be a 2-day job and yet this installer, Miguel was in such a rush, he completed the job in one day. No one from Empire ever told us they were going to be using an electric saw to cut the wood laminates and borders in my home. When the crew arrived and told this to my husband, he asked if they were going to cover the furniture because of the dust the sawing was going to cause. The head crew member, Miguel, assured my husband everything would be covered. However, that was not the case. I had dust all throughout my house. It was disgusting.

We had carpeting and padding installed by Empire in the family room and dining area of our home. The Empire rep was the first guy who came out and he gave us what we felt was a fair price. With a zero percent interest for one year, their offer sounded like a darn good deal. I really liked the salesman and the guys who came to install were quick and efficient. In general, our experience with Empire was satisfactory, everything went quite well, everybody was pleasant, and we are pleased.

We had very expensive Empire Today linoleum installed in my kitchen and dining room. I wouldn't advise anybody to take it because of the price. It was $2,800 for two rooms. We bit the bullet for two or three years to pay for it. Even the guy from Empire said that carpeting is so reasonable now that it's cheaper than what it costs for that linoleum in that one room. But it is a great floor and probably worth the price. It might be 20 or 30 years old and then if we replaced it three or four times, it would make up the difference between $2,800. Other than that, everything is perfect. It looks like real wood and the workmanship is excellent. Their people are very polite and kind. Everybody likes everything about our flooring.

I was satisfied with the price and product that Empire Today had. I had light laminate flooring before I took it out and had it replaced by dark laminate flooring because it's more up-to-date. I also had a carpet installed. The product and service were both very good.

Empire Today installed laminate in an office that I helped to set up for a doctor. The manager, John, came to see me face to face. He was very professional, seemed to have a lot of knowledge about their business, explained everything, answered all my questions, and reassured me that everything was going to be fine. The workers were even better. Empire should consider keeping them or giving them a raise or some more jobs because the two workers were very good and did an excellent job. The quality of the product or the material itself was a little less and a little bit cheaper than that of other products I've encountered. But the work power, knowledge, and service were far and beyond. Our new flooring has met our expectations 100%, and our experience was great overall.

"We strive for Perfect-10 performance and your complete satisfaction". Although my sister and mother have had good luck with Empire Today, I did not have the same experience. I knew I might be in trouble, when Empire started throwing around, $100-$200 additional discount offers. Conveniently, I never got see a break down, so really it felt like flimflam. Initially I scheduled an appt with a sales rep who gave me three choices. After talking with the rep, I told him that I needed a day to think about my options. The next day I received a phone call from a customer service rep named Eric, he asked why I didn't go with Empire, and that he could "rerun the numbers" and cut my cost in half. He then scheduled a new sales rep appointment, and the same guy came out. Supposedly all of this was documented in Empire had all of this documented, but the sales rep (same guy as first time) came out, and was totally unaware of the rep's discussion with me.

I had carpet installed in my bedroom by Empire Today. I looked at Home Depot as well but Empire has been a lot better. I like the color and it's a little bit cheaper than other companies. The installers did a good job, too.

We looked at other brands, but the speed in which Empire Today could install was the deciding factor in choosing them. We had carpet and laminate floors installed in the whole house except for the kitchen and dining room. We really like the laminate floor. It was easy to install and cleans easily.

It was a wonderful experience with Empire Today and we're very satisfied with the job that they did. My husband has had some confidence in Empire so we got them to install the carpet in the hallway. I was able to select the brand that I wanted and I selected Glamour and I liked that. It's soft and it walks very nicely. So next time, when we want the rest of the house carpeted, we'll refer to Empire.

One star is too many in my opinion at this point. We had the upgraded padding installed under the new carpet in our home. After less than a year it sounds like you are walking on newspapers. We called Empire and they sent someone out to inspect and he said it was bad. Keep in mind we had to give them a 90.00 check for this. The "expert" stated that corporate would be calling to come and replace it and our money would be refunded. The check was immediately cashed by Empire. It is now 6 weeks later and we still have no answers and we are being told another "expert" must come out to look at the carpet but only after we pay to have the carpet professionally cleaned. Keep in mind this carpet is not dirty.

After we purchased the flooring, nothing that was agreed was done when we were assured it would be. The sales rep would not reply to calls or texts and she stressed I had three days to cancel the contract, but neglected to tell me that that was only if we had special orders, i.e. windows treatments or blinds. They did not come when they agreed, I took a day off from work to be there, my stepson is deaf and is very uncomfortable around people he doesn't know. I could not be there to check the installation although I had made arrangements to be there on the day I was told the installation would occur.

There was a sale going on at Empire Today, so I decided to do it. I was tired of our carpet and I like the durability of the laminated floor. The flooring met all my expectations.

We had a carpet installed by Empire Today in the living room, dining room, and a hallway and stairs. The pricing was pretty good. The carpet we got had a nice quality and the color was good. On the whole, they were very good and we got what we expected.

I ordered a full rug from Empire Today. The men came and they rolled things out and it was just nice. The rug's kind of big but they were done in eight hours. It was a great experience and Empire Today was as good as they said they were.

I had Empire Today install carpets in my residence several months ago. And then about three or four years prior to that I had some laminate put down. The quality of the flooring from Empire, as well as the installers that came were fine.

Empire is much better compared to other brands, and I like what they had to offer with the removal take away. The carpet I had installed in my family room is really nice and I like the quality and color. The installers were very neat and I'm very happy with the way they installed it. I was very satisfied and would recommend them to anybody.

The ease and warranty made it easier to go with Empire and I had wood flooring installed in the living room and dining room. I live out of state and haven't personally seen the flooring but I've seen the pictures and I definitely like that it's stain resistant. They had laid my carpet in one of the bedrooms and I'm very happy with Empire. I recommend them.

This is the 2nd time I used Empire for both carpet and tile. I was very pleased with the previous installations. This time, it was the worst experience. The ceramic tile was to be installed in the Jack and Jill bath. Then, carpet was to be stalled in the bedroom. The installers got to my home at 11:49 am and claimed they needed to leave. They came back around 1:30 pm. They did not leave my house until 11:45 pm. Then, the area around one vanity was not completed. I told the installers that my work was not complete. They claimed they would be back the next day.

Empire Today installed laminate flooring on the main level of my town home. After installation, we noticed that the kitchen was significantly lower than the dinning room which caused our table to sit at a noticeable slope. 8 months later, we had our fridge repaired which resulted in a leak and caused damage to the floor. I contacted Empire to come out and give me an estimate on a repair of the damaged boards. I also asked for them to look at the level issue.

I had outdoor carpeting done on my four porches through Empire Today. I was looking at that other brand that was always put on porches. I got it two times before. The first time was very good and lasted a long time. The second time was so thin and weak until it didn't last no time. So, that's why this time I went with this particular brand I got from Empire. The color is a little light and I know that's bad for a porch but the fabric felt good and have some thickness to it and it seem like it was long lasting quality. It's also stain resistant plus it's easy to clean.

Empire Today over-measured my carpeting quite a bit, enough to cover an area about 12 x 12, and they charged me for it. I told them maybe the person who measured or the calculating tool that he used miscalculated but they didn't say much about it. They also chipped some tile in the dining room, and they said they couldn’t do anything about it because I didn’t have extra tiles.

So I had an appointment with Empire Today because I'm in dire need of carpet. He did up the quote and gave me the numbers after carefully picking out what carpet I was looking for. Now, I am very careful with who I apply with for credit because I have been on a steady upswing credit-wise in repairing my damaged credit, so I am on top of the soft hit hard hit, how many points etc. I took 20 min debating this back and forth. I asked the sales rep what type of hit and what point-wise. He had no clue. (Mind you I wanted to pay cash in a few weeks from now) so the salesman found something on his tablet which stated that the financing would only be a soft pull and not affect point-wise, as well as my report would not even state what hit it was. So in this case, I said ok as long as there is no hard hit...

Very disappointed. My husband and I live in Leesburg, VA. We have a lovely home hardwood floors in all rooms but one. The family room adjacent to the open kitchen/dining area had carpet. We decided to install hardwood and have hardwood through the entire first level. We wanted the floors to match. I did all the research and reached to different companies for pricing, time of installation and the product. Home Advisor matched us with Empire Today and this was our last vendor to be considered.

I saw the carpeting that my neighbor had Empire Today do and thought it was beautiful. It was done very quickly so we also had carpeting done by Empire Today in 2 bedrooms, the hallway, and the stairs in our house. The carpet has a good quality and our experience with Empire Today was excellent. The same goes to their installers who were two wonderful young men who did a great job. I have no complaints.

I had Empire Today install a laminate flooring and the cost was a little more than we wanted but it was fine because we got the service and everything we wanted with it. I like the color of the flooring. It’s easy to clean as well. My experience with Empire Today wasn't bad and I would recommend them to other people.

I had water come in my downstairs from heavy rains and the carpet I had previously was ruined naturally. I went with Empire Today since my daughter used them several years ago and she was really pleased. The installers put in the carpet and they were really nice and helpful. We had to move a few other pieces of furniture around a little bit. But I was very happy with them as well as the representative that came to the house with the carpet samples and stuff. Having a new carpet is a big plus and I really like it. I’m very pleased with its quality.

I had a very good experience with Empire Today. They installed flooring in my kitchen and dining room and carpet in two bedrooms. Their price is higher but the quality was okay and the convenience of the timing was good. The installation team was very good, clean, and tidy. They got the strip wrong at the doorways. They used metal when I had ordered wood, but they came back and fixed it.

Empire Today installed carpet in my entire house. The installation went fine and my favorite feature of the carpet is its color which is coffee brown. The whole experience went pretty well.

I used Empire Today before in my rental property and I liked their work. I had carpet and laminate installed recently by them and the flooring has met my expectations. The downstairs part went great and then they came out a second time I built a master suite and did cheap vinyl in that master bath too which was great. The only thing I wasn't happy with was my master bedroom carpet 'cause they created seams and spots where they're never should have been seen.

Empire Today was to install flooring in my kitchen and bathroom on Wednesday, January 11th, 2017. I was told that I would receive a call that morning giving me a window of the time the installers were to arrive. Also, I had financed this project with their credit company. The morning of installation I received an automated call stating that they could not give me a time that the installers would be arriving at my home. I immediately called Empire Today's Customer Service to notify them that I would need a call before they were on their way so I could leave work and be there to let them in.

A lot of family members have used Empire Today, so we felt we were okay in picking Empire too with their recommendations. We had them install new carpet flooring in our dining room, living room, up the stairs, two landings and hallway in our home. The new flooring looks great and I like the padding that was used because it gives a little spring on the actual carpeting. It was done very professionally and we’re very happy with it.

Don't do it!!! I cannot explain how poor this company's product and customer service is. They installed the wrong flooring and it was done so poorly that they had to come back out and do it a second time. All of this after multiple missed appointments, no callbacks, and my favorite, them wanting to charge me for the second install. I have never taken the time to write a comment about a company but this experience was so bad I feel like I have to warn others of this company and the way they operate. Lastly, my wife contacted them for a "second chance" to get an estimate on carpeting and they failed to show for the estimate, she waited for two hours as instructed and they never showed. Typical... As I said, don't do it!!!

Empire customer service took care of the issues. They are doing what is right (in my opinion) and rectifying the situation. The manager that I spoke to was very understanding. Just to be clear, the installers were never an issue. They did an awesome job. I had an issue with the sales process and the sales person we had, giving us wrong information about their product. I am happy that Empire is making us whole. I will use them again (provided we do not get the same sales person).

I called Empire, chose the floor products considering the color, and then got them. I had them to install wood flooring in my living room and hallways and then carpets in the bedrooms. It's been a very good experience.

We planned to have Empire Today tile our bathroom. The rep who came out and showed us the tiles was lovely. We picked out the tile and people came as expected. However when they showed up, they discovered in the bathroom that the sink and vanity had to be removed because the tile went all the way underneath. As a result, they didn't feel comfortable moving it because it had a granite countertop. At that point, the work stopped and we had to go about trying to find someone to move the vanity before Empire could come back and finish the job. We had a highly difficult time in doing so. Nobody wanted to deal with the countertop. I called in a contractor, but we still haven't gotten it removed. Empire also installed a little bit of carpet for us, but that was a different crew. They came in early the same day, did the installation, and were lovely as well.

I was anxious to get a quote from Empire. After doing quite a bit of research, I was under the impression that I would be very happy with their customer service. I could not have been more wrong. My appt was set for 8-10 in the am. After waiting till 10:30 and still no rep or phone call to explain the delay, I decided to give them a phone call. After giving my name to the client service rep, I was placed on hold and told that I did not have an appt scheduled for this particular day. I told the rep that I was looking at my two confirmation emails and asked if she wanted my customer account ID number. I was told no, and placed back on hold. When she returned I was informed that actually my appt was scheduled for 3-6 in the evening. I again said that I was looking at my confirmation email and asked if she wanted my ID number. Third time I am placed on hold and then told that actually I had canceled my appt and rescheduled for the following day.

I'm a repeat customer of Empire Today and I like the ease of dealing with them including their next day service. Everything else went beautifully with the exception of the bounded carpet. That didn't go so smooth and the carpet didn't turn out to be a very good quality product, but the salesman warned me about that. So I can't hold the salesman accountable for that.

We've had Home Depot put in carpeting for us before and it only lasted a year. This time we got Empire Today to put the carpeting throughout the apartment we have in Philadelphia, except for the bathroom. It's an apartment we sold so we wanted to put the best foot forward there a little bit hence we've put in the new carpeting, kitchen, and everything. We went with Empire because of the price and the fact that they take everything away. The salesman was very knowledgeable and he helped us quite a bit on the texture and carpeting. We let him decide on the color for us, which came out well, and we liked the color and pattern. During installation, they played some loud music and that didn't go over too good with some of the other people since it was a condo with a lot of other condos. We told them about it and they turned it down. It was a good experience, nonetheless.

When we had the house built we had white carpet put in, and I was forever washing traffic areas and I got tired of that. Our new carpet from Empire Today is really pretty and I like it. It's a cross between brown and cream, and the threads are twisted with the different colors. It's supposed to not soak in any liquid, so all I have to do is gently wipe it up and it's fixed. However, trying to get a hold of our salesperson was a challenge which we never completed. The guy was very good in his sales, but when I tried to call him three times after that, they never called me back. But the two guys that came out to install were very informative. We had questions and we had the installation scheduled so we asked the questions when they got here. They helped move the furniture that we couldn't move and it was all great after that.

I had used Empire Today 3 times before and was very satisfied. BUT this time I kept telling the installers get rid of these "bubbles". Also, the installers left spots that had a 2" gap of NO PADDING in 3 different spots, and one wall had no tack strip down and was just laying on the floor. Along a short wall the carpet wasn't long enough and you could see the nylon weaving with no carpet. They also demolished, cracked my baseboards beyond repair. They came back and corrected the problem with the padding and nylon weaving showing and no tack strip. Only to discover a staple which looks awful. And one spot the carpet and padding dips about 1" BELOW my baseboard!

Before purchasing from Empire, I considered other brands, too. But the cost and quality were about the same, and since Empire could do it faster, I decided to have them install my carpet. I'd recommend Empire.

We had wood floor and carpet from Empire Today and this was installed in our home, specifically in the family room, a small bathroom and a bar area. I like the quality of the new flooring and that it's stain resistant. I've considered other brands prior to purchasing from Empire Today but the cost was a lot less through Empire Today. We will definitely use them again.

When I got my carpet not even a year ago yet. I was wanting carpet that would withstand two dogs and a toddler. I was told the kind of carpet we have would not be flattened as long as I vacuumed 3 to 4 times a week. I vacuum every single morning and also regularly carpet shampoo my floor. My carpet is so flattened completely down in some spots you can't feel any padding underneath. I knew that it would happen in high traffic areas but it just seems like all over the carpet is the flattening and looks dingy and old. If I would've gotten the correct information about the kind of carpet we wanted from the salesman, I would have chose something completely different than this kind.

Great experience from salesperson to installation crew, everything was amazing and the new carpet totally transformed our home. It was a very quick and simple process. One sales appointment and then the install appointment and you have a whole new house in the matter of hours. You won't believe what a difference new carpet can make.

We used Empire Today when we were in New Jersey and one of our neighbors here in Florida also had Empire put a wood flooring for them, and they were pleased. So we thought we'd give Empire a shot down here in Florida. They provided the product we ordered, which was a wood flooring and it looks fine. They came when promised, did what was necessary and didn’t leave a mess. It was very good with Empire Today.

I like the color of the rugs that Empire Today put in my two bedrooms and the rugs vacuum up really nicely. I would recommend Empire.

I am contacting you about a claim I made about my floor. Someone contacted me about it and had me send them photos of the damage and they said that they can't help me because it looks like water damage. How can you tell from a photo it is water damage just because they are separating from each other and they are in area where they said there would be water damage because one is near a sink, one is near a bathroom and so on and so forth. I really wish I could get my floors replaced under my 30 year warranty.

Empire Today was recommended to me by someone. I called them then they came out. I had from them a carpet flooring, which was installed in the living room and hall at my home. I like the overall color of the flooring and the installers were fantastic. It was a wonderful experience with Empire Today and I would recommend them to anybody.

I had vinyl flooring and hardwood flooring installed by Empire two months ago. I had a good experience with them and I have no problem so far. I like the color of everything.

I must say that the customer service representative that took my order was very informative on services available. Your rep provided options as far as products and scheduling. I am overall very satisfied with the Carpet installation done by Empire Today at my home. Thank you guys.

We went straight to Empire because of two reasons. One was I used Empire before over at my condominium and I was very pleased. And the second reason is we had a laminate floor put in by my son. He does the laminate work and we told him we were going to go with carpet in the living room. He said, "You want to go with Empire. They'll do the best job. You'll get the best value." So we were already thinking about Empire then we got that endorsement, so we did it.

Empire Today installed a laminate wood flooring for my entire house. But prior to purchasing from them, I've checked Home Depot and I didn't like what they had. The new flooring I got from Empire Today has exceeded my expectations and I like all its features. The color which I love is wonderful. It's two-toned and looks like natural wood. It got dark colors in between so it doesn't look all the same. So it's nice. The crew was awesome and excellent too. I made sure the same crew came back out again to do the second rooms.

I had a great and easy experience with Empire Today and they did exactly what I asked them to do. The salesman was good and not pushy at all and the installation guys were awesome. I had carpet installed and our old stuff was so disgusting that this was better. The color’s nice and it’s a lot softer, too. Plus, the texture of it felt good.

I needed to have carpet installed quickly so I called Empire Today, but now wish I hadn't gone to them directly. The sales rep was helpful but I definitely overpaid. Originally for 800 sq. ft., he quoted me $2,200. I laughed at him and asked him to leave. Then he said they could do it for a thousand in change. I thought about it and decided to do it. But I had a similar carpet put in which was about 1,200 sq. ft., 50% more, and I paid a bit less. I wouldn’t recommend it for the price, but anything else, I’d recommend Empire Today.

Compared to other brands I’ve considered, the cost and quality of the product and service of Empire Today were all right. I also like the color of the hardwood flooring they installed in my den. The only thing was that the door wouldn’t close over a throw rug placed on the floor. I then had to pay for them to come back and fix it. Other than that, it was okay with Empire Today overall.

First time customer and our experience with Empire Today has been a nightmare and very disappointing. We had a salesman who showed up on time with a nice selection of hardwood floor options, we selected one and agreed to a price and a contract was signed with our initial deposit accepted. Install date set and installers showed up with all hardwood material we had selected and per the contract we had to pay the full amount before installation could start, so we provided a check for the full amount.

We had carpet and linoleum installed by Empire Today in one of my homes. They did it on the whole house. I have already been with them before and they do good work. I would recommend them to a friend.

I've had carpet installed by Empire Today on my home. I figured that I would check them out first and they met my satisfaction. I knew what I wanted so it worked out fine. So far, the carpet has met my expectations and I'd recommend them.

Empire Today could come to my house for the samples and could do it very quickly so I chose to buy my carpet from them. I like the carpet's design and style and the new flooring met my expectations perfectly. However the team that installed the carpet in our family room didn't cut my doors down. They put new carpeting in that was a little bit thicker than the old carpeting so the closet door and the door to the room were a little bit tight. They told me that the doors would have to get cut down or I could wait and maybe I'll get used to it. It was ridiculous but it was a long day and so I was happy to do it myself the next day. But if I had been some little old lady and let them get away when they seemed not to wanna do it, then there won't be a solution for me. Other than that, they were fine and it has been a very good experience.

Empire Today installed carpets in my daughter's room and the middle room upstairs. We didn’t shop around too much but Empire's price is okay. We went with them because of the time they're able to do the installation. We wanted something right away and they were able to do it fast and the soonest. They did a good job and our carpet looks good. I'm very satisfied with my experience.

Working with Empire Today's sales reps was a joke. I had one sales rep come out, do the measurements, and quote a price, but for some reason nobody ever came back out to do the follow up. Then another sales rep came out and did the measurements, but quoted me something totally different. So we had to finagle back and forth with that and I ended up getting the cheaper price. The day that they came out to lay my carpet, the first sales rep’s carpet was on the truck and the second sales rep's carpet was also on the truck with the incorrect carpet that I ordered. So they had to come back with the correct measurements again and come back once more with the correct carpet to lay it.

Absolutely never again. I choose a carpet for a rental property. The installation day arrived. Two cowboys arrived to install my carpet. No surprise they couldn't install the carpet. The reasons were endless, but apparently it was their last day working with Empire, so I gather that had more to do with it than the carpet. Anyway the story goes on, I eventually get new carpet and it gets installed. I am left with a hole in one of my doors and greasy finger marks all over my white doors. I took photos with my phone and sent them to the Sales Manager, to which I was going to get a reimbursement of $200.00 to replace the door, just for the record this has never shown up, it has never been paid.

Empire Today did fine with the rugs installed at the lower level of my house. I've also had the rugs once before and we got good service so we purchased from them again. I like the way the rugs wore and the way Empire put the rugs in. I'm very satisfied and I would recommend them to friends.

I had carpeting installed through Empire Today. But before going to them, we went to a couple of local places and the price of Empire Today seemed better. The sales people were very nice, and so was the installation team. They were polite, and they cleaned up after themselves. Everything went well and we're very pleased with the carpeting, which looks good and has a very good quality.

This July past I had $13000 of hardwood flooring installed by Empire. Within weeks of the install, cracks and splitting began to appear. Empire was called and replaced two boards. As weeks passed more splitting and cracking began to appear. Empire sent the installers to inspect the damage and conveyed they would return to complete the repairs. Appointments were made however, were never kept. After several phone calls Empire sent what they called an "independent" inspector to inspect the flooring. They chose the inspector. The inspection took approximately 10 minutes. The report was never sent to me although I requested a copy several times. According to Empire the inspector stated the probability of a moisture problem and subsequent drying of the wood, etc. Please note that this was a complete rip up of the top and subfloor... Empire installed a new plywood subfloor and 5/8 finished hardwood.

Empire Today is very good. I had carpet installed in my home. They gave me a better price compared to other brands and they did excellent work as well.

I have seen Home Depot’s floor but I never go there because I don’t have anybody to put it in. One of my friends told me about Empire. She said they did a nice job and they moved the furniture and all, so I said I’ll go with them. Empire did a nice job with our steps' carpet and laminate flooring in the hallway upstairs. They were very well-mannered and reliable.

I have tiles installed by Empire Today on the kitchen floor. All of them were very nice and professional. And if the two people that I had, approached other customers like they approached me, the company will grow fast. I would recommend them any time to anybody.

My flooring was installed in 2014. It was $5000 for laminate flooring. It's 2 years later and the flooring is buckling and chipped. The Empire salesman told me Empire makes its own flooring and uses wax between the boards to seal them tightly. The installer said that's not true. He installed Shaw Flooring, not a flooring made by Empire. In regards to my complaint, the Empire salesman said I am outside my 1 year warranty and the chipping and buckling is probably our fault. It would cost me more money for them to come out and inspect. I am so upset by this company. I would never use or recommend them. I thought I was spending extra for a warranty and peace of mind. I just recently paid the floor off and now it's falling apart.

Several months ago I had carpet and padding installed by Empire Today in two rooms. And their sales rep was very informative and helpful. Their installers were good, as well.

I called Empire Today and then they came out and gave me an estimate. Overall, it was a good experience and I recommend them.

We have entered a contract with Empire to have over 2000 square feet of carpet installed. We were told they would have it done by today. Unfortunately, they called and cancelled on us for our first appointment. We rescheduled for today, and they got the appointment time wrong and are now not scheduled until later this week. One BIG reason for choosing them was the quick installation. We are awaiting carpet install to be able to move and had made many other plans around the carpet install schedule. We are so disappointed and they haven't even shown up. If our appointment gets pushed again we are contacting the Better Business Bureau and will pursue complete refund of our deposit!