Empire Today Reviews

We have used Empire Today 6 times already and they have always been very prompt and professional! The salesmen and installers were polite and experienced. Always a wonderful finished product. We recommend you and use you again in the future.

Install and service was good. Just concerned about the carpet durability. Only been 3 months and it's starting to show wear in the master bedroom. Carpet is vacuumed twice a week like recommend and it's not coming back as before. I don't know if that's the way it looks.

When the first team came to install my kitchen floors they did a terrible job. They left gaps in the baseboards, used while caulking everywhere. Had uneven tiles and tiles did not match up to the baseboards. Another team came and did fix it, but the first team was terrible!

I used Empire a while back to do my whole basement and they did a great job. This time; way more expensive, they did a poor job of installation and care of my home. I have damage to my walls and frames due to the lack of care in installation. I have chips in the wall and boards, paint removed from carpet installation and utilization of tools. I have cracked framing around doors and entryways due to the removal of the old hardwood floors. I was told at installation that I would have to re-caulk around all of my doors because the depth of the new floors was less than the old.

I was impressed at how quick a representative got back with me and how the experience of choosing the flooring was so easy. The two installers were very efficient and went out of their way to install the flooring correctly.

Empire today did a great Job installing our floors. Over the years I've used Empire many times. I know they will give me a fair price, great product, service and do an excellent installation job. They are always on time. Their installation team are courteous and clean everything up when they are done.

I went to Empire after getting a higher quote from another vendor for stair runners. My experience was wonderful, from the salesperson who came to my house and helped me make decisions to the installer! I will definitely recommend Empire and will use again if a need ever comes back up.

When we purchased the ceramic tile flooring the salesperson assured us the job would take 3 days and everything necessary was included in the purchase price of almost $9000. The actual time taken by the installers was 6 days and they were there until after 6:00 pm most days. The last day they were there until almost 9:30 pm. They did not provide transitions for the doorways, my husband had to make an additional purchase for those. When we tried to contact the salesperson, she would not return our phone calls until two weeks after the installation.

The process was really nice up front. The installers were awesome. Customer service sucks - I called my sales rep multiple times with questions and even on the carpet being installed never called me back. I called the office and no one ever got back to me.

We've been using Empire Today whenever we needed carpets. Their guys did a good job. However, I wasn't satisfied with one area. Still, it may have been me not knowing much about carpets.

I purchased laminate flooring from Empire in Feb. of 2017. They came and installed my laminate and did a very nice job, but informed me that they could not install it in one room due to the moisture content in the plywood and recommended I get indoor outdoor for that area. The salesman came back and showed me 4 samples of carpet and none of the colors worked, so he said they would refund my money $1,675.00 and filled out a change of order form, that was Feb. 27, 2017. Today is March 30 and I have called many times and they tell me it is being processed. I still have not received credit on my credit card, I would never get Empire again.

I was told when I bought the carpet I would have an installation on Friday morning. They actually came Friday afternoon and did not leave until almost 9:00 pm on Friday night. The guys who installed the carpet were very nice but could not speak English. The lady I spoke to on the phone were about the same way. I think the price paid was a good deal. I wish the scheduling was better.

Empire Today had the quickest delivery time and installation. We had them install the carpet in a job site for New York City Build It Back project. They did a good job, were quick and reliable. It was an excellent experience.

First of all I only chose Empire because of the commercial I saw on TV. Buy one room, get one room free. To my surprise, I was informed that MN was not included in the sale. I was told that there is some law in MN that doesn't allow us in MN to get these deals. I say no way. I am still seeing commercials. Now it's half off but not for me as I am a Minnesota resident. Oh well, back to the drawing board.

Scheduled two appointments with Empire. First was an hour late. Then they told us they were overbooked. No show. Sales department called and rescheduled. Still a no show after we cancelled our plans. Would not trust the people to take out my trash. Look elsewhere people for your own good.

It was a pleasant experience. They came and did a nice, neat job. I'm very pleased with the product I got from Empire Today.

We are so disappointed with Empire today. We had carpet and vinyl flooring installed last week. When the vinyl flooring was installed, the installation went until 10 pm. When the installers finally finished it was discovered that they did not install the floors into a designated area as it was not on their forms. We were told to reach out to our Sales rep. Which we did the following day, as I mentioned we did not reach out to the sales rep when the job was finished because the installers did not leave our home until 10 pm.

I just received my bill for ** from Wells Fargo Financial Bank in regards to my job from Empire Today. Why are you sending me a bill when the job is not finished? You have not done my bedroom yet. I would like someone who can get this problem fixed to call me. Please contact me ASAP **. HELP.

After spending a couple of hours with your sales representative at my home, he made measurements of all rooms requiring carpeting. In his measurements he obviously forgot to include the steps. I have a two-story home. On March 24th, 2017 the installers arrived at my home approximately 11:00 AM, commenced removing the old carpet. After completion of the removal the installation of the new carpet began. Everything went well as planned with the installation of all the rooms. The installers then informed me they had some bad news, "We do not have enough carpet for the steps and would have to order additional carpet, and come back another day."

After telling us Empire uses their own workers (a lie) and all we had to do was remove knick-knacks they started on the job about 11am. I had moved everything from the 5 rooms to be done including small tables etc. By six 3 of the 5 rooms were done. I was also told a vacuum would be used, but I saw a broom used all day by both causing the air to fill with white chalk-like dust. Later that day I noticed my entire bookcase that takes one whole wall was filled with white dust, along with my shudders, fans, blinds & printer. What? I wasn’t told to cover this stuff. The first day the employee did one room, the subcontractor (sub) did two larger rooms?

We initially looked around and we decided to purchase from Empire because of their reputation. We had them install the laminate flooring in our living room and kitchen. Overall, our experience with them was very nice and good.

We had linoleums put down by Empire in our Florida apartment's kitchen and the bathroom. I'd seen Empire in the phonebook and I investigated a little bit on the different prices. Empire's cost and quality are very, very nice and I like it a lot better than other ones. It's a lot better quality but the cost was higher than I really wanted it to be. It was worth the value after I heard what they were gonna do. They took the old flooring up and I liked that idea.

Customer service sucks but the salesman and installers were great. But customer service dropped the ball when it came to scheduling. I had another company do the rest of my floors and they were great! You all need to hire customer service people who care about the customer.

When I dealt with Empire Today from years ago, they did a good job. So I called them back a month ago and they installed a carpet in the bedroom and living room of my apartment. I like the way the carpet looks and it has met all my expectations.

They are advertising 50% off flooring materials -- yet when they quote they quote the entire job and do not quote the materials!!! No way to know if they are quoting 50% off. Their quote was the highest of the 3 quotes that I got. This appears to be a very deceptive company. I was able to find high quality wood flooring from a local retail company that would cost me $2000 and be better quality than what Empire quoted which means that $3000+ was for 1-2 days of labor! It doesn't take long to install 400 sq feet of flooring. One company said they could do it in one day. So that would work out to about $200/hr assuming they had 2 guys doing the install or about $400/hr if one guy was going to do it.

We had some laminate flooring installed in our living room and hallway. We considered other brands but the pricing of Empire Today was what helped us out a lot. So, we chose a product because it was the buy-one-get-one-free and I went on deciding the style and color with my husband. So far, the new flooring met my expectations.

I had a very good experience with Empire Today. I like the value of the quality so I chose them. I had them do the carpet and laminate flooring in the bedrooms and family room in a rental unit. My favorite is the laminate floor because of the color. The product's cost and quality were very competitive. Also, it was easy to close the deal and get everything scheduled and installed. It was a very quick timeframe.

We recently had a rug installed by Empire. We've purchased from them before and bought their product again because of the professionalism of the salesperson and the installer. The sales staff were fabulous. I gave them a call, and they were prompt and got me an appointment quickly. When the salesperson came to meet with us, she was completely prepared with samples. She took measurements on the spot and gave us an estimate right then and there. The installation was seamless, flawless, and done quickly. The quality of the work they do is far better than that of other flooring companies with comparable price range. We absolutely liked the rug that we got from them. It was a convenient and great experience.

Empire staff person came out. I picked out the carpet that I like, gave me the price, had a coupon online then I figured out that it wasn't the best price so I called to cancel once again. They talked me into keeping the carpet with a better price. Schedule an appointment for on the day of the insulation. They canceled next week. They didn't bring enough carpet so once again they canceled but if I known this I would've never went to Empire. Very bad experience.

I spent my only day off waiting for a salesperson to arrive. I decided to schedule with Empire because you guys were allegedly a good reputable company. I just got a call from a salesman named Brad telling me that someone should have told me he wasn't coming 10 minutes after my appointment time frame was over (11-1 pm). This is unacceptable. I understand things happen but don't have me waiting around for 3 hours on my only day off. Since Brad (Naples FL area) messed up my day off I will blast him on every website possible. You guys should hire responsible salespeople.

We had a scheduled appointment with Empire and were informed they would be coming out between 3 and 6 pm. At 5 that evening they called and informed they were unable to come out. At that time I requested a morning install the next day. The next morning they called and informed they would be out in the pm. I called 3 times requesting a time frame. On the third call they informed they would get here at 6 pm. 6 pm came and went with no installers. At 6:30 I called and asked for a supervisor but was hung up on. I called back and cancelled my order. At approximately 6:55 the installers called. At that time we informed them they were no longer needed. What a waste of 2 days. This is totally unacceptable.

We were told we had to wait about a week for installation. We scheduled, and the morning that they were supposed to arrive, they canceled due to installers being ill. This is fair enough but disappointing since we had torn everything down and it serves as our home office and guest room and we had guests coming the next day. Also my husband took the day off of work. They offered us a discount for our inconvenience and rescheduled for about two weeks later.

My boyfriend & I had a salesman from Empire to come out for a free estimate for laminate flooring. He took all our information, we picked out flooring and was approved for financing. The salesman said he didn't see any level problems. We got the appointment scheduled for our new flooring. He proceeded to tell us we needed to remove the old vinyl from the kitchen which we did last night. Other than that we were set & excited until the day of installation! My boyfriend took the day off work to move furniture around as they worked.

Empire Today was less expensive compared to other brands, plus I like their salesperson. She was amazing. I live in an apartment and we carpeted the whole thing. It was really great. I was going to try a different carpet which was one of their best-sellers also. Then my mom put that in her house and that didn’t go really well. So, I didn't choose that one and went for the dreamcatcher canvass. The installers came in and moved the furniture, they took the old carpet out, put the new one in and threw the old one away. They did a great job and I’m extremely happy. I love my carpet. It looks really pretty and I like the way it feels and I like the color a lot. We live at the beach and there's a lot of traffic but it doesn't get as dirty as the hallways as I thought it would. It looks nice, clean and fresh, just perfect for the beach.

We had a carpet and ceramic tile installed in the whole house. The cheaper price got us over to Empire, but now I'm having second thoughts. I should’ve gone with another company because I'm noticing that all through where they laid the carpet underneath, they didn’t completely pull up the other carpet. I'm feeling a lot of lumps on my floor that I didn’t feel before. It feels horrible when you walk. I don’t like that I need to call them back to have them come out to fix this problem. They're gonna have to probably pull up half the carpet in the house because I feel it in more than one place. But I do like the way the ceramic came out.

I had a sales rep come to my home Saturday 3/18, and the quote he gave us for a commercial carpet installation for our living room, which is about 20 x12, was almost $800. I told him we had to speak to our landlord because we wanted to find out if they would cover some of the cost. The only reason we were looking for carpets in the first place was noise complaint the neighborhood from downstairs was making. We have a baby learning to walk so the walker was making "too much noise" apparently. Anyhow the rep said fine, put $20 refundable deposit and if any changes occur just call by Wednesday to cancel. We called Monday afternoon to cancel, after speaking to landlord about the cost, and the customer service rep said she can put a note to cancel, the order hasn't come in yet but it's fine, and we'll see a refund in 10 days.

I had carpet and Pergo flooring installed by Empire. I've had other brands before, but it was convenient and I've used them ever since I used them the first time. We have a couple of houses, and they did our first house and then our second house. They're pretty thorough with their salespeople coming out. The installation was good and they offered a good financing program at 0% interest. I would recommend them.

I had carpet flooring installed by Empire Today in my den. I looked at other brands and Empire Today was much cheaper and better. Also, I've used them before and I was satisfied. Their people did a super job and the room is still looking nice. I like the stain resistance and it goes well with what I have in the room. It has met my expectations and I appreciate them. They were very quick and efficient and I would recommend them.

I called Empire today to try to get my flooring done. They told me they don't service my area. So I asked to speak to a supervisor so I could find out why they will service the area 15 minutes from me but not my home. They could not give me a reason why they don't service my area. They just said they don't and then I was hung up on twice. The customer service representatives were very rude. Whenever I asked them why they never can give me an answer. They just said they don't do it.

We had previously gotten carpeting and ceramic in our foyer area through Empire Today. And when we had a water problem, our homeowners covered our new kitchen floor, and we got Empire to also install ceramic tile through our kitchen so that it would match our foyer. When they came to do our kitchen, they pulled up a few tiles so that they could get the pattern going again. Everything looked great but we were a little upset. It took me a few days to realize what looked different. And then I just kept walking back and forth thinking to myself something looked different than the foyer. Then it finally dawned on me that the grout color does not match with what we have in our foyer and it all runs together.

The first time that Empire came, they did a laminate floor for me. They were supposed to come here first thing in the morning, but they showed up at 11:00 o’clock. The installer sat in the truck until 3:00 o’clock in the afternoon. When another carload came, there were about four of them. One was a girl and she was the driver of the vehicle. By the time they unloaded the truck, they hardly did anything that day.

We decided to use Empire Direct after looking at a number of flooring companies. We replaced flooring throughout our entire home. From the beginning we had issues. Carpet installers decided to work until after 9:00 at night even though we asked them to finish later because "coming back was a huge inconvenience since they lived an hour away just for 2 hours of work." We had luxury vinyl installed in our basement and they didn't initially put a base down or level the floor, they had to come back, take up the floor and do the job correctly. Finally, we attempted to have hardwood installed and the installers and the warehouse could not coordinate enough to make sure the installers were at our home early enough to meet with my wife or myself. We took time off work only to get a call stating that the installers were going to a different job before ours.

I ordered carpet from Empire Today approximately 2 weeks prior to its installation. My wife and I spent a week removing everything but the furniture and moving it downstairs. On the day of installation I was notified that they did not have enough carpet to do my upstairs. The salesman came out and we were told that it would be a month or longer before we could get the carpet we selected. We decided on a similar carpet and it was installed shortly after, we also were given a $250 discount. Poor communication on Empire Today's part. We just had our walls painted while the rooms were relatively bare and the installers were very careful, but some damage occurred - plaster knocked off and scrapes on the paint. Unfortunately, I did not notice the damage until after I signed the release.

Our installation was fast, but not high quality. The installers left Sharpie marks on boards in the middle of the floor, and some boards were not installed tight. Also, we have one area that is scraped from the tool they used to make the transition. A repair man came out, but only gave us filler. We also had water damage in the kitchen that was our fault from the fridge. We paid extra for that repair, but the repairman forgot to replace one board and I am still waiting even though I already paid him. The quality of the floor is not what I expected, hard to clean and seems like it isn't solid enough. I paid a lot for this floor and didn't get my money's worth.

Empire's pricing was quite similar with the other brands, but since we got a little bit better deal with them, we had Empire install carpet, laminate and tile in a rental property and it was neat. The tile and the laminate look nice and for what we paid for the carpet, it was all right. But it would have been better if we had gone with a higher-grade padding. Other than that, our experience with Empire has been fine so far.

Do not use!!! It has been only a year & my floors are separating! They will not fix them. They want to charge $75 to just come out & look, then determine how much it will be to repair!! Ridiculous! Terrible customer service. We paid $5300 for 450 sq. ft. It's unacceptable that they are already separating. Very disappointing! Buyer BEWARE!!!

We recently bought carpeting for our home and it was a wonderful experience, as usual. This is the third time I used Empire, so I wouldn’t even consider anybody else. The carpet we bought was stain and pet resistant with a special pad, and it's nice and plush. Their quality, the service, and their courtesy are what kept me coming back to them. We’ve dealt with their rep, Mark, several times and he has been excellent. In fact, I also referred him to my daughter. I’m very satisfied with my overall experience with Empire Today.

I like what Empire Today had to offer, as well as their price, and I'm really happy with the laminate that they put in the two bathrooms and a bedroom, and the carpet that they installed in our home.

In September of 2016, my fiancee and I decided that we needed new floors in five rooms of our house, and on two steps and a landing. After visiting a number of different stores to comparison-shop, we decided to go with Empire Today, located in Commack, NY, based on their competitive prices, and the great customer service provided by our salesperson, Kellie. Unlike the experiences described by many of the reviews that you will find online, our installation went off without a hitch in early October. We were so thrilled, we actually wrote a letter to Empire commending Kellie and the installation crew. The engineered hardwood floors were in, on time, and they looked great for two weeks.

The Empire sales that came out matched the floor that I had, that's why I went with them. I had laminate flooring installed in my dining room and kitchen, and I'm happy with the boys that worked on it. They explained everything, cleaned up the mess and was pretty polite.

On March 2nd 2017 a service person came to my home to give me estimate to replace carpet in bedroom. I called the number listed 3 times and spoke with customer care regarding not getting a estimate/quote on the price in writing. I received something by email which was not from Empire. It was from the worker who would be putting in carpet. I need a estimate/quote in writing showing it came from Empire. The reason is for insurance and cannot take a email that has no indication it was coming from Empire.

It was our second time with Empire Today. We had the linoleum floor in one of our rooms. A couple of months prior to that, we had our entire house carpeted and had tiles put in our kitchen. We called other places but couldn't have anybody come out except for Empire. So, we went with them because of the whole system, how they can come out and can get it done quick, they'll also move the furniture and the customer service part of it all. It was a lot more expensive than I thought it was going to be but we got a very good price because we didn't know the pricing of a lot of the others. The flooring also met my expectations.

Today was the day for my installation for a hardwood floor but after I received an estimate and was set for installation. The two workers told me that they was unable to install my floor due to I need to have a part of my wall with drywall on it. I couldn't understand for the life of me why do me having drywall on a part of my wall have anything to do with my installation on my floor. I feel that the way the two workers came in and took pictures and then returned back inside my home after making a call and indicating that they can not do the work. If I could give Empire a negative 5 I would.

I had purchased from Empire Today before and I like the quality of the work. So we got carpeting for the entire house, which we are selling, from them again, and the purchasing was fine. The cost was reasonable because I got it when there was a special. Overall, I'm satisfied with the craftsmanship, as well as the salesperson that came in and discussed everything with me, and showed me the different types of carpet.

This has been the worst experience with a company ever!!! I can't even list all the problems we have had with this company because I would have a book & I don't have time to waste doing that. I've already wasted enough of my time dealing with this situation so I'll just list the main problems we have dealt with and are still dealing with. It started on March 7th 2017. 2 guys show up at 11:00 am to install our vinyl. I believe that is way too late for what needed to be done. One of them does not speak any English & barely knows what he is doing then they tell us they don't have enough to do the job. So I'm not sure why they even came out to take measurements if they still didn't order enough. So anyway I was not here all day my husband was because I wanted to be surprised when I got home but finally at 7:00 that night I did come home because I had stuff to do. Kids had school in the morning and boy was I surprised.

The R2X carpet from Empire Today that I was interested in has a stain protection feature. I had the carpeting installed in the majority of our rooms at home. The new flooring was mostly fine but I was concerned with some minor issues. It’s where the installers stapled off some of the edging and it's really noticeable. It tucks the carpet in with the staples, maybe it’s the type because there was a different type of carpet that I add on previously. Other than that, they did a good job all in all.

I've dealt with Empire Today some years ago in Chicago and I'm overjoyed with my purchase then. There's a couple of Empires where I live in. So when I recently had carpet installed in one of my rental properties, I had other companies in mind, but decided to go with Empire because I know this old company and I know their work has good quality. I had them install the carpet in the living rooms, bedrooms, up the stairway and down the stairway to the basement. They did a fabulous job and I like the whole thing, the padding and the way they're insulated. I got no complaints. As a matter of fact, I got another rental property that I'm thinking about getting the living room done, and whatever my wife decides she wants to change this year, I'm going to make a date with Empire for that. I gotta get my money together.

I had a carpet in my living room put in and my wife was very much interested in having Empire Today do the work. I like the color of the carpet and the feel of it when we walk on it. The installation crew was also unbelievable. They never stopped moving. They tore off the old carpet, prepared the floor, put the padding down, then rolled the carpet out. They were all like octopuses and had hands all over the place. They work well as a team and I was impressed by them. The guy said they had been together for a while so that was kinda nice. They did an excellent job.

Unsatisfied. Made an appointment with Empire online for a measuring on 3/15/17 btw. the hrs. of 5-7pm. At 5:16pm I get a call from the company saying that the sales rep will be there btw. 5:30-6pm, which was perfect, and in btw. the time frame I requested. At 5:45 get a call from call center which I did not pick up. At 5:47 I call back and they tell me it was a routine call to just confirm appointment. I stated that I spoke to some already and I'm waiting for the sales rep. At 6:40, still no rep so I call them and ask what happened. At that point the call center rep puts me on hold to call the sales rep.

They did a poor job on the floor. We have made several complaints and they said they would make a report and send someone out to look at it. They scheduled the appointments and did 3 no call no shows. Now they won't return our phone calls or fix the cracked tiles and very poorly grouted areas. They also refuse to credit the account for the luion they didn't use.

I had a carpet installed in my family room, and the cost and quality of products at Empire Today were very good compared to the other brands that I considered. I like that the carpet is comfortable to walk on and the installers were efficient and quick. They did a nice job.

I ordered carpet for 3 bedrooms and a hallway and tile for 2 bathrooms. The tile installer came and at the end of the day had put the wrong grout in. Not a big deal and it actually turned out to be okay. Now, the carpet. I received 3 different emails for 3 different install days for carpet. I was told I had to take apart 2 of my bed frames before install. I was also told I have to call and confirm installation - I did this each time. Flash forward to today the install day. I was called this morning and told that the carpet wasn't in and they would not be able to install. This is as after I took the day off to work from home, after I spent 2 hours taking apart bed frames and moving everything to a different room...

Oh how I was looking forward to having new hardwood flooring installed!!! I originally scheduled an appointment online for Thursday March 16th. A few days later, I called and spoke with a very nice customer service rep and we rescheduled the appointment for this past Saturday March 11th. The sales rep was to arrive between 9 and 11am. Mind you, we scheduled our entire Saturday around this appointment, promising our 2 young toddlers that we would take them somewhere super fun if they were able to behave while the rep was there discussing our new shiny floors. Much to our dismay, by 11:30am, no one had shown up. I called the 800 number that I received in my confirmation email and spoke with another very nice customer service rep.

I had Empire Today install carpet at the stairs, basement, and upper level of our home. I was told that their quality was better but I'm finding otherwise. The carpet on my stairs already looks like it's been down for years because it looks worn already. So I wish I would have gone with another company. I have not contacted them yet but I do plan to. It wasn't a good experience overall.

Empire Today did my carpet before and my experience with them most recently was fine. They installed laminate floors in the living room of my home. The color is fine and the guys were all nice.

We had used Empire Today before and we were pleased with them. The first time that we used them, we had a couple of quotes and they offered the best deal. We got them to install a carpet recently, and we liked just everything -- the cost, color, and ease of ordering.

Don't fall for the sales pitch - not worth it in the long run. I purchased carpet and padding from Empire 7/29/13. Our carpet has some pretty big wear sections and parts of the fibers are coming up all over. I first contacted Empire 12/29/16 but didn't get a response. I finally spoke with someone today from the warranty department. She told me that because I used a home carpet cleaner that I voided any manufacturer warranty that I had. She said the only way I would have been able to be covered under warranty was if I had had the carpet professionally steam cleaned every year.

I had a representative come out and measure 3 rooms and my stairs to get LVP installed. She wrote up a quote for 2 rooms, the den and dining room, for $8,000. Then proceeded to give me a "50% discount". Bottom line she quoted was $3500 for the 2 rooms. I ended up declining the offer as I found that this is overpriced as compared to other companies for the same service and product. I received an email from another representative several days later offering me installation for the two rooms for $2533. I emailed her back and stated that I was interested and wanted to add another room, the living room (which had already been measured when the rep came out the first time). She responded with a price for the additional room, which didn't make sense to me since it was a small room. So I questioned the reason, and basically couldn't get a straight reason.

We heard good things about Empire and we saw their commercial of "Buy one room, get one room free", so that worked out well for us. We had carpeting installed in our living room and a bedroom and I’m very happy with it. I like the thickness of the carpet and the padding that we got was really good. And the guys that installed did it really fast so it was cool. They could’ve come the next day but we asked them to come two days after that. They were fine with that and then they showed up at 8AM and were done by noon, so it was nice.

We previously used Empire for a large project and was satisfied, which made us call again for this additional project. I wasn't prepared for the price I was given for this project. I really thought it would be less. Though I am very happy with the end product and I can't say enough good things about the team that installed our flooring.

Empire Today installed laminated floor in my living and dining areas, and the hallway. Initially, I looked around at several different places and since Empire had a sale on, I decided to go with them. I like the pattern of the floor - it's older and narrow. It looks like hardwood that I had forty years ago in my first home and it duplicates the pattern that Bruce, a very good hardware company, has. The best part is that they have installers that come on time, that have good manners and do a good job. It’s a lot of hard work but the young men were exceptional. I had some pretty heavy furniture and they didn’t complain at all, too. They put it back after it was done and they swept the floor as well. They could not have done anything better.

Empire Today has done work for us before. So, I've been very pleased with them. Recently they installed some laminate flooring, instead of carpeting, and it makes both rooms look so different. They did an excellent job. Everything was great. The salesperson was very congenial and nice, and the installers were great. Overall, it was a very good experience.

We had Empire Today install the carpet and it's perfect. It was a great experience, and we're actually looking at possibly getting more done. I have recommended them.

We purchased carpet for two bedrooms. When the installers arrived, they were not willing to proceed. They claimed the laminate floors had asbestos. We proved them wrong and this group still declined to proceed. Numerous call to customer service. Ended up canceling the contract.

I'm pleased with the carpeting installed by Empire Today in our home's living room, dining room, the hallways, two bedrooms, and steps. I saw their commercial where they were having 50% off everything. My oldest son has also gotten carpeting from them. The cost and quality are wonderful. We have a cat and he has a tendency to throw up every once in a while. The poor thing did several times and the stain comes right off. The carpet is stain resistant and has met all my expectations. It's been great and I'd recommend Empire to anybody and it's been a good experience.

We had Empire Today come and install a carpet in our basement, and they did a really good job. They also did the tile work down there, and we had laminate flooring installed in the laundry room and the entry way. The sales reps were really helpful and nice when they came out. They have all those samples to choose from and they help you out in making your decision. Empire Today has been right on top of things and got their work done in an expedient manner.

Empire Today installed carpeting for us. I was ready to buy from Home Depot until we had the Empire guy come up and Empire's pricing was better. The quality also seems to be good and there are no issues with Empire's flooring. They put tape on some corners of walls so that they wouldn't scrape the paint off the walls when they carried the rolls of the carpeting, but they didn't take the tape off. I didn't notice that while the installers were there and it was after they left that we took the tape off but the paint came off with it.

I had flooring in the kitchen and carpet installed by Empire. The flooring in the kitchen was done all right, but there were some places where they didn't match it up to the wall. Furthermore, they cut a couple of pieces too short and just put these anyway. But that's in one corner. I'm not real happy with it but I'm not real dissatisfied with it either. Furthermore, I thought the guys cleaned up well when they did the kitchen, but then when I got in there after a couple of days, it seemed like they swept everything down into the basement.

I've had some work done before in Spring Valley and I liked Empire Today's work. Then, I recently had hardwood floors and carpet on the steps installed in my basement. They did it real quick, finished up on time and when they encountered a problem, they corrected it. They did an excellent job and I like the color of the hardwood floors.

I chose Empire Today because of many factors. One is its reputation. They’ve been in business for many years already. Second, the salesperson was excellent. The cost, service, variety, and quality of the product were also considered for buying the carpet from them. They have a lower cost, especially with the disposal of the carpet and installation. They were perfect. The carpet was for our two-story home and was installed in the living room, stairs, and dining room.

Empire Today installed carpeting on the first floor of my home and it's not the quality they told us. It's only a month and the carpet is already shrinking in and doesn't even look like a month old. It was the same carpet that was there before which lasted 12 years. I looked at that and maybe it's the same but it wasn't. I was thinking of replacing the upstairs but I'm not happy after what I saw. Anytime Empire shows a product, they should make sure they install the same thing.

We’ve used Empire Today in the past. Recently, we bought their LVT, a luxury laminate, and they installed it at the front entryway of our house. We liked the product and the installer had been very nice. On the other hand, he put down a very large metal piece on the corners which we're not thrilled about. It looks like it’s for a commercial building. My husband told him that it wasn't ideal and he said that it's all that he had. We figured that there was nothing he could do about it.

We moved into an older house last November and the carpet in there was very old and awful. So, my husband pulled it up. And Empire Today got on out there and we do appreciate it. It was a great experience with Empire! I have never used them before but I'm glad we did. Everybody was extremely nice and the guys, who came out to install the carpet, were on top of it. They were fast and got the flooring down. We want to use Empire again especially that we’ve got more rooms that we want to do hardwood with.

The contractors from Empire Today did a perfect job. I got the parquet and they also did the linoleum in the kitchen, put a beautiful kitchen and rug in. They had reserved three days for the kitchen, the living room and the dining room but they did it in two days. I get complimented on the floors and I’d been more than happy. All in all, I’m satisfied with their workers and their laminate but I’m dissatisfied with them responding to me to settle the payment.

We had carpet and vinyl flooring installed in our kitchen, laundry room and half-bath from Empire. It has met our expectations but we have a significant seam that's showing in our living room. I've been in contact with them and sent them pictures. They want me to keep vacuuming it and they said that they would come and have someone re-work the seam if it didn't start to fade. They asked me to call in a few weeks if it was not getting any better after the vacuuming and I feel confident that they'll take care of it once I call. I'd recommend them.

Empire Today installed laminate floors in my living room and dining room. The workers who installed it did a perfect job. My favorite is its color scheme. It looked as a nutmeg. So far, the quality is good though it does scratch when I'm not careful. I was gonna buy the product myself from Home Depot and have someone put the floors down but Empire Today had a deal of 50% off. However, it wasn't as reasonable as I thought it would be. I've gotten some calls before for about the same amount to do what I got done and it was gonna be right around that amount. I figured it would be much cheaper than what it was but it started out way higher than what I paid and it gradually went down by negotiating. One room was supposed to be free, but for the price I paid what I got was getting the whole thing done for that price anyway. Still, it was a professional experience with Empire Today.

3/3/17 Received quote on a Friday and was told they could install the next day. It was a good price. I said, "Let's do it." Room they quoted was for bathroom and bedroom. These rooms are for my health challenged daughter that requires a lot of health equipment. So Saturday we moved all the equipment out of those rooms to find out later that day the product didn't come in. Service rep was nice and offered a 100.00 off. We rescheduled for the following Saturday. Received another call later that day from Empire saying that I couldn't receive the 100 off. I said, "What? Your company offered and now you are saying I do not receive 100? This is confusing..." He then said I would get the 100 and said sorry for bugging me.

I wanted tile flooring installed, the salesman sold me this luxury vinyl floor. He used the bait and switch. Showed me this awesome product. The stuff they installed was terrible. The workmanship was terrible and the installer did not level my floor, which I showed him and he said, "Call corporate. It's level." The molding pulls out with my finger. Did not even nail it in correctly. While the company got back to me they sent another person to see it and agreed it's not right. But it's still not fixed so in the meantime I cannot work from my home office and they don't care. This shows you that their sales team pushes product based on their commission and they lie. I will keep you updated as they said they will fix it which I do not believe because I am the one who continues to call them so we will see. They did not even put all the molding in. See pictures for the proof of this installers shoddy work.

My daughter in law and son hired Empire to install $3200 worth of carpet in the house they had just moved out of. The installers showed up and everything seemed to be going fine until I was told I was needed in the house to talk to them (I was at the house that day to let the installers in since my son and daughter in law could not be there). The installers told me we had a big problem in that they didn't bring the tools to remove the cove molding from 9 steps and that they didn't know what to do about it. I told them the job had to be done that day (there was a showing to sell the house the next day) and to call a supervisor and get it fixed. They told me that would not be possible. They called their supervisor Michelle who was rude and condescending.

We had our carpeting installed in the bedrooms, hall and front room of our home by Empire Today. I liked the color and style of the flooring I purchased. Moreover, they were able to install it in one day. Empire Today was thorough and I like their quality. They did a good job.

We had carpet installed in four bedrooms. Before buying with Empire, I considered other brands. They had almost the same carpet but Empire’s prices are better. The salesman was very nice and friendly and the people who installed it were terrific.

I bought a carpet from Empire for my house. I compared the cost with other brands and Empire made the price a little better. The salesman and the guys that came out to the house were really good. The carpet keeps the wife happy and a happy wife means a happy life.

Excellent quality work, everyone professional. However, we are still waiting for the written quote from Jim ** of $900.00 for our living room carpet, which was guaranteed for two years. Workmanship was excellent and the young men worked very hard and quickly to vacuum, clean up, and were careful in the moving of our furniture and were pleasant to speak with us in our home.

I had a salesman come to my home. We were given a price of 3300 for carpet in living room and dining room and hallway. We also had laminate flooring installed in our efficiency kitchen, which is a 5 ft by 6 ft area, about 37 square feet. Since our dining room and living room and hall are 3 times that size we figured the carpet was about 2500, and the laminate was the difference. Well, when the kitchen was done this past Saturday, the installers took about an hour and 10 minutes to remove the rug in the kitchen. They were done with the installation very quickly.

We had a laminate floor from Empire Today put in. They got installation done inside of the day, which was easy enough. We like the flooring a lot and we're very happy with it. It’s beautiful and it matches what our old stuff was.

We used Empire before and then again for carpet installation in the three bedrooms of our home. The carpet color and the durability were really good and so far, everything's fine. However, they said we were going to get some information on how to care for the carpet like if we get stains or spills on it, but we never received that. Otherwise, it's been an excellent experience.

Our friends who visited us had had laminate flooring from Empire Today and recommended the company so we had Empire Today install it in our home, too. My only question is they carried the couch out and I have a lanai. They set it in the yard and it makes into a bed but when they brought it in, it fell open and they scratched the floor in several places and I wanna ask them what I can do to cover those scratches up. Aside from that, we're very happy with our experience.

I rarely write negative reviews but our experience with Empire was so bad that not only am I compelled to write a review about it everywhere I can, if there was a way not to give them any stars that would be more appropriate. We were moving into a new unit and needed to have the carpet and tile replaced. We had never used Empire before but remembering all of their commercials and wanted to give them a try. They certainly promote the quality of their work along with their expertise, speedy installation and guarantee so we thought this might be a good option to get our project done in a timely manner. Since we had a specific move-in date it was imperative that our flooring was done before move in. We had scheduled for a sales representative to come out and take a look at the space in order to show us samples and take measurements. We mentioned we would want carpet, tile and possibly window treatments (blinds/drapes).

We have used Empire flooring for ALL of our carpet and vinyl needs for many years. Up until this last events we were very happy. We had some Armstrong vinyl in our breakfast area that the top layer started peeling off. We understood that it was past the Empire one year warranty, however Armstrong had a lifetime warranty on the product. In our attempts to file a claim through Empire we were met with all types of refusals, reasons why it is OUR problem, it is your fault and it is past our warranty statements. NO level of customer service was provided. Finally, somehow, we got our claim to Armstrong, and they fully agreed to replace the product but through Empire.

Wanted to get rid of all remaining carpeted rooms. The sales representative came out and was able to work a deal. The installers that had done the bathrooms a couple years earlier botched it so that I had leaks I did not know about. Empire made good by providing a decent deal to do room and closet.

I went and looked in Home Depot but they couldn’t schedule an install within the week and Empire could. So, I ended up making my purchase with Empire. I had the carpet installed in the upper hallway and the bedroom in my home. It took them one afternoon to complete the install. It was how I expected it to be. I like the carpet’s colors and feel of it too. It feels really nice and flush. The whole experience was quick and the product was of good quality.

Empire Today had a buy 1 get 1 room free promotion so I gave them a call. Those who came to install the carpet were good and I've no problems with the quality of the carpet either. I also recommended Empire to my neighbor.

Empire Today beats the other brands up by a little bit and they were running the special when I went with them. I like their quality and their pricing as well. I had them install carpet in two of the bedrooms in our home, and it was a great experience.

A couple of weeks after the installation we noticed the laminate in a back room (small office/den) was bowing up. I contacted our sales rep, Ehsan ** and he asked that I send him pictures. I immediate forwarded him several pictures and he stated that he would be contacting customer service. I followed up again and he said he would call again. Now he is not returning my communications. We also had some issues with the cleanup by the installation crew was marginal, but we didn't realize that until it was daylight. We also had some damage to walls and marks left on the laminate due to their rubber mallets.

We started this experience early Dec 2016. Sales rep came out and I picked out flooring for two rooms, foyer and stairs. The installation team came out early as scheduled, looked at our floors, and determined they can not use the floors I picked out due to not being able to cut and that I'd need to pick out different flooring. I kept getting weekly phone calls after that to verify installation for another date and I repeatedly told them I need to see the sales rep to pick out different flooring. Finally on about March 1st another sales rep came out and we picked out flooring, and scheduled installation for Mar 8, 2017. We cleared off the floors for the 2nd time, took off work, got up early and waited. (The first time the crew was here by 7:30 am).

I'd looked at several different places such as RC Willey, Home Depot, Lowe's and even some wholesale places before settling for carpeting from Empire. Their original price was not so good but it worked out well after they did a price match. I had the salesperson in the house and she was very good. She was very knowledgeable and wanted to make sure that everything went well. Their guys also moved forward in a matter of a couple of days where others won't in about a week.

I had wall-to-wall carpeting installed in my home. The house is a two-family house here in Lakewood and it’s bigger than a lot of homes here because it was built as an enormous single home. I wanted something that was resistant to pet urine in case there ever is a pet, and my Empire carpet is just that. With the beautiful national woodwork that I just refinished, the coloring goes perfect with it too. The quality’s fantastic and it's a beautiful carpet.

I saw the TV ad of Empire Today and they had a good price. And so, I had them install carpeting in my home. They responded quickly and followed up immediately. They came in the next day to do the estimates. A week later, they put the carpeting in. The pattern matched the old carpeting. Empire Today was very efficient and I had a good experience with them.

The wood floor was well done, as was the carpet installation. Everything was put back in place and my house left in good order. Subsequently, I found damage to my new wood floor and to my door jambs and walls as a result of the carpet installation; more than should be expected. I entered separate, online complaints to customer service, which took multiple attempts to actually make contact and then initiate action. I never received an actual response to the carpet damage from my initial complaint entry. I did get response about the wood floor damage. Per customer service, I sent pictures of all the damage and waited for someone to inspect the damage firsthand. However, only the hardwood installers came to the house. They were good enough to not only inspect the wood floor but also to take pictures of the damage due to the carpet installation.

Working with Empire has been a nightmare. They were supposed to install the carpet last Monday. I received a call the Friday before saying the carpet was in. We scheduled the installation for Monday. At 6:30 in the morning last Monday, I was told that the carpet WASN'T in and that they would call me when it arrived. I then was told at the end of last week that the carpet was delivered to their warehouse and did I want them to install it yesterday, today or tomorrow. I took off from work today and told them to install it today. YESTERDAY, I received a call in the late afternoon telling me that the carpet WASN'T here and that they WEREN'T going to install it today. At 9:00 TODAY, I got a "robo-call" telling me that the installer was on his way - this was AFTER I changed all my plans since they told me that they WEREN'T installing today.

I have to say this was one of the worse decisions I ever made when I decided to have Empire install my flooring. Late last week, I decided to redo my bathroom and I accidentally scratched three of the boards in the hallway. I placed a call to Empire and asked if they can ship me 3 boards (or even a box) and I will gladly pay whatever the cost was. They told me the only way I can get three boards is if I pay them 500 dollars for them and have them install. They informed me they do not sell flooring but only install the flooring. I fought with them for over a week and they still refused to do this unless I paid for the installation. Nowhere in my contract does it state that if I have an issue due to my negligence that I need to pay them to fix a few boards.

The layout on the floor was really poor. The detailing was horrible. We had high expectations about this company. My husband had to re-finish the job. We could have saved tons of money and stress hiring somebody else. We will never hire this company again. At the door entrances was lay a flimsy piece of wood that was broken in half 2 days after the installation. We supposed to have life warranty on the floors. We hope they keep at least that word.

New floor: The installers did a fantastic job. They were courteous and great to work with. The job was done quickly and accurately. I'm very pleased with the work they did. I would refer them to my friends and family. Empire corrected the error in supplies quickly.

In the past I have purchased my carpet from the big box stores. Empire Today provided much better customer service and a MUCH lower price! This is definitely how to get your flooring needs met! My carpet is high quality with wonderful soft padding and it happened quickly.

We had an appointment this evening with Empire Today. From the moment the "salesman" stepped through the door he was rude and pushy, as a consumer before you even get down to brass tacks you want to see the warranties, the product being offered, and spec sheets on the products. The salesman became borderline aggressive when asked what the warranties of the company are, and stated "we are putting the cart before the horse".

We got a carpet installed by Empire in our home. They had quick turnarounds and the sales rep we had was very nice. The carpet we got was good and that's what we wanted. Empire came out and gave me a price, but it was horrible and I hit them on it. They went down about a third of the price that they quoted me originally and installed the carpet the next day. So, we were happy.

We originally called in and spoke with a guy that came out. But because he didn't give us any examples which was highly unusual as per my mom, she told me to call Empire again. And a different rep came out and did an excellent job. He answered all of our questions and he wasn't really high-pressure because if so, I won't buy it, regardless. I never did this before so we didn't know what was supposed to happen. Nonetheless, their rep was very nice. Even the installers that came out were very respectful, quick, efficient and cleaned up after. So, they were great.

I called Empire Today and the person who I spoke to agreed to come the very next day to measure. I had already gone to Lowe’s and Empire's price was almost half of what theirs was. I had the carpet installed in the living room, dining room, and bedroom. I like the color of the carpet. It's very comfortable and plushy. I like to walk around barefooted and it works for me. Everything seems very nice. And I’ve recommended Empire Today.

We had Empire Today install carpet throughout our home. I was going to go with Lowe's but since I flip houses, I thought of testing Empire out and they did a heck of a job all around. I was happy with everything. It's streamlined and professional overall.

I have been very disappointed in the duplicity, "bait and switch" tactics and lack of transparency regarding my flooring sale and installation. Specifically: It does not appear I was given the "50/50/50 off" price but a much higher price instead. I was told that they could not install tile in my den and kitchen, but would have to install LAMINATE instead because it was an older house. Yet two tile installers from another company who later came to quote different jobs, said that was nonsense, that tile is routinely installed in all types of houses and floors, including older ones and ones on crawl spaces.

Empire Today did tile installation in our two bathrooms and the washroom. I like it very well and I'm thinking of doing the kitchen next. The installers were very good and professional. They came in and did their work well. It looks very good and I would recommend Empire Today to someone else.

I had another company give me a price but I liked the look of Empire Today's product a little bit better so we had them install the vinyl flooring at our kitchen and laundry room and it was great. However, there wasn't any good communication between me and the company because I was supposed to get carpet too and I cancelled it all but they said they're going to bring carpeting. It was about three times before they realized that I cancelled the carpeting. Nevertheless, I'm satisfied.

I moved and didn't know anybody here so I didn’t know who to call. I paid the money to Empire Today and then these people showed up. There was never any option or question, it was just done. I had 12x24 tiles installed in the two bathrooms. There's a Mohawk laminate floor downstairs. And then, upstairs is engineered hardwood.

The cost and quality of my carpet from Empire was pretty good. Plus the service was fast.

We had some friends who had some work done and had some carpeting installed by Empire Today and were very happy with it. So, we went a little bit on their recommendation. Their cost and quality worked out very well for us compared to other brands. We had carpet and tile installed in our home and the two teams that came in were very professional, nice, pleasant and fun to work with. However, we were told that the tile people would be here on a certain day and then the carpet people would come the next day. But the tile people, for whatever reason, did not come in on the day they were supposed to and came in the next day. That was a problem, considering that we had painters coming to paint around after the product had been installed. Then after the painters left, we had the company. So, it was a very tight schedule when we scheduled it.

We had liked the sale that Empire had so we went straight to them. They installed vinyl, carpet and Pergo in our home. We had the entire house redone but I wasn't too impressed with the work. The smallest amount of water got in the kitchen and flooring in the kitchen was peeking up. I gave them a call and they said they had to redo the entire kitchen but I didn't go through Empire to do it. I went with somebody else.

I really liked the salesman. He was very honest, forthright, and knew his stuff. He was really nice. He knew we were getting other estimates and said whatever estimates we got, if some came in lower, to just give the office a call and Empire would match it. And that's exactly what they did. We considered three different companies, including Empire. But I like the carpeting in Empire better. So I had them put carpeting throughout our house and they did an excellent job. They were neat, and cleaned up after themselves.

We used Empire in July to install Laminate flooring in our kitchen. Now we asked them to come back to do the same flooring in our living room. Got a quote, set up the install. When they show up they have the wrong flooring. The sales guy didn't do the correct quote! We have a whole ripped up floor, and now they aren't even sure if that flooring is around anymore. Horrible customer service. No one can give us a straight answer. We wasted a whole day, have a ripped up floor with a bunch of dust flying around. My wife is 30 weeks pregnant and shouldn't be breathing in the dust, and Empire can't even call us back to tell us what's going on. We have been trying to reach someone for the entire day, and now they are closed. This is the worst company I have ever dealt with.

I was so disgruntled with everybody else that I dealt with. There were people telling us to go here, there and everywhere. We're in our late 70's, so we couldn't. So we looked around but never got the fast response that I did from Empire Today. We called them and the next day somebody was here to show me a few samples. We picked one and then the next day, they were here doing the work. I was very pleased with that and I'm really happy with the floor but when I walk on it, it makes a little sound in places like there's air underneath it. It's not completely levelled. They didn't use any cement and I was under the impression that they usually do that.

I've used Empire Today before and recently, I had them install a carpet in my family room. The carpet is really nice and its color and feel are great. I would recommend them to anyone. It's also easy to clean. I was very satisfied with it and when I need someone, I will call Empire.

I had carpet and wood floor installed by Empire Today in our kitchen and the flooring has met my expectations. I also like the color of it.

I ordered carpet and Laminate floor from Empire. The sales girl Cindy was nice, the installers did a good job. My complaint is as follows. I signed a contract for 5000 for the job. The contract did not match the total cost of the job that was presented to me at the end of the job installation. The 3 papers I signed at the completion of the job totaled $4499. I financed $4500 and put an additional payment of $500 on my credit card.

I had some laminate flooring installed by Empire Today. I considered Lowe's too, and their cost and quality were about the same as Empire's, but they would not do the job, so I went with Empire.

They came and living up to their word had the floor in within 5 hours. However, the molding doesn't match the floor, it's pink, and the flooring itself is not the color I picked out. It is the ugliest floor I've ever seen. I was told if there was a problem the owner of the company would contact me. That didn't happen. Salesman came out, saw the problem, agreed and told me we would have resolution by Wednesday. Of that week. Instead we were given another stall and told Thursday. When Thursday came we were told someone would be out to see the floor Saturday. They are not BACKING their floor is the real bottom line. This is a $2000.00+ mistake. Don't use them. Save your money. Go to Home Depot or anywhere but Empire. No one deserves this, it's a nightmare. I'm buying rugs to hide this monstrosity.

I saved money for two years to put new flooring into my apartment. The sales rep was very happy and eager and assured me I was going to be very pleased with the "high quality" vinyl flooring I chose and the lifetime warranty that Empire provides. I cared for my flooring just as I was told to do, and four months later I noticed dents in the flooring where my couches sit.

I put laminated floors in my bedroom and Empire Today did a really good job. The work was fantastic and the guys were really nice and I'm really pleased.

I had laminate floor and carpet installed at home downstairs by Empire Today. When I compared them to the other guys, they had the same stuff, though it may have been made in a different place. Even the warranty was about the same. Also, 50 Floor matched their price, but I liked Empire Today's salesman a little better. But I asked him for an estimate on the upstairs on the day before the install because I wanna redo the carpet there as well. However, he told me that he was in a hurry because he was going to another customer. He then said that he'll be back and call me the following week to see how the flooring went after the installation and then he could do the estimate, but he never called. They could've made more money with it, but I decided to go with somebody else. Other than that, my overall experience with them went well and the new flooring has met my expectations.

We had laminated flooring in the bedrooms and carpet in the stairway foyer installed by Empire Today. We heard good things from people talking about Empire so we just gave them a shot. I wanted a floor in a certain price range, so I looked at what they had in the price range and picked from that. I basically said what I want and they showed me options and I worked through that. I liked their price and the convenience. It was a good experience. The salesperson was professional, honest, and forthcoming. The installation people did what they were supposed to do and was good in that. They made sure it was the right stuff that you wanted before they started. Everything we wanted, they accommodated. Empire Today was all efficient. I was satisfied and had no problems at all. I would use them again and recommend them.

Empire Today was handy to me as I pass by the store every day. I had them install a rug in one room and we did all right. The installation was perfect and I have no complaints. The guy worked by himself and had to haul everything in. My wife picked out the color and I thought it was too light for the room as we're in and out of it. The room gets a lot of activity from the garage which isn't always very clean and the backyard where I could be working in the garden. But the color is a good one for the house and for the colors that we have in here.

We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves, and have all the furniture out and floors prepped before install. Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out.

We have used Empire with an older house we had and had a pretty good experience. So when we bought a new house we decided that we wanted laminate floors. We made an appointment online for a Tuesday evening. My husband took off of work early and we waited for the salesperson to show up. Finally I called to verify that they were coming. The lady on the line said she was sorry but no one was going to be coming that night. I was like, "Why didn't anyone call me?" She was very apologetic and I decided to try again so the following week we made another appointment. My husband again took off work early. No one called or showed up again and I had talked to someone from empire earlier that day that promised me someone was going to be at my house. When I called them they offered me 100$ off if I try to make another appointment.

We worked with Empire a few years ago. I work in carpeting floor and they suggested rug to the flooring and vinyl to the front of the door because the house is on a little unsteady level. I like the color I initially chose but decided to choose some other color. But it's okay, it's mine and nobody else's fault. My expectations were met and I would recommend them.

I had Empire Today install a rug and the quality of it is okay. However, the workers cut off our linoleum so we have a case against them right now. I called in my claim and the rep told me to get some estimates and how much it would cost to do something. I figure they charge to come over to our house. I have to call her and have her call me back so I know what I have to do now. Also, one of our things came apart and their workers could have put it back together but we had to do that.

I really like Empire Today. I like the material used and service provided. I also like their payment plans. I had used them before and I really enjoyed it. I got my living room and hallway done over. The new carpet was the beige-colored one, and it's really good. The rep brought me the demo to show the carpets in order for me to see what I wanted and the installers were really nice. They have always been very respectful and nice. I had a good experience with Empire.

Well I was thinking about letting Empire install my floors on 4 of my rental properties, but when I paid the deposit on the first home, the company told me that my credit card was declined. I assured them that was impossible and to try again. Therefore they tried it again and when I viewed my credit card account online I saw where they took the money off my card twice but when I called them about it, they pretended like it didn't happen. A few days later I called back and just told them to refund all my money and the agent tells me that she do not have my contract. Um well if you do not have a contract then you really should not be taking people money out of their account. Now they are holding my money and acting like they do have the correct paperwork to refund my money back.

I had Empire Today install carpet in our bedrooms, loft stairs, and the master bathroom. The salesperson was great and the people who came out for the installation were good. They were very quick and got it all done in one day. However, it was our first time having somebody come out and install anything in our home. It would have been nice if they could have helped us by giving suggestions that were more feasible like giving other options and other materials. Now, I kick myself because I probably shouldn’t have carpeted the stairs because I have little kids. Also with the master bathroom, I probably could have gone with laminate because of our budget. But we got a little intimidated by the price of the other types of flooring that we settled on carpeting everything besides the stairs. Otherwise, the carpet is easy to clean. Sometimes, something spills and it isn’t easily absorbed by the carpet.

Empire Today did carpeting in my living room and dining room, and everything was good during the installation. Empire was easier for convenience so I was willing to pay extra. I also wanted the service to come in quick and Empire's was one of the fewer and quicker things one could do. The carpet looked nice. I picked a really good color to make the furniture look really nice. I was pleased and got what I wanted. I would recommend Empire Today.

Empire Today's salesman was a good friend of my mom so we went with them to install carpet in our bedroom. The installers were very nice, helpful and they did a good job. I love everything about the carpet and it looks good.

We chose Empire because we felt that what they were charging and their payment plan were really good, and that they would work. However, we had an accident wherein our hot water heater ruined the carpet, which we just had installed about three years before. So, we went back to Empire to have them re-install the basement. The installation was really good but there was a mess. Empire Today took all the leftovers although I needed some. Also, we have a problem that has to be repaired and I have nothing to repair it with. They were supposed to send somebody back to fix this and if I even had some samples of what they had, I could get it fixed without having them come all the way from Kent. Moreover, I've also never received anything to pay them back yet, I haven't received coupons. Nevertheless, they did a very good job.

I thought Empire Today was too expensive. But their sales rep gave me a good deal so I went with them. However, there was a little mix-up. I'm not sure whose fault it was. It was just the fact of how things came about with me paying for it. Also, I didn't know that I had a warranty. And as time went on, I was noticing there were little pieces of things that were not quite complete. The man who did it was rushed and I felt if he wasn't rushed then it probably wouldn't have been a mistake.

Empire Today installed some carpeting and padding in a rental apartment, and the tenants were happy with it. I like the color and the fact that it is easy to clean. It's like a Scotchgard type carpet and it's a very pretty one. We used Empire because the tenant's mother had used them a time or two and had good experience with them. That intrigued me to go that direction, too, and my experience with them was very nice. I'd recommend Empire to a friend.

We purchased some laminate floors and vinyl tiles from Empire Today. I like the color of the laminate flooring, and the fact that the vinyl tile was more resistant to water and moisture. The installation crew was really good. They were really helpful and told us what was going on. They were the fastest, as far as when they could install it. It was a quick turnaround and a good experience overall.

I had Empire Today install carpeting in my office, kids’ playroom and kids’ bedroom. What made me go with Empire is the timeline - I was trying to get it done for the holidays and they had availability. I was going to go with Home Depot during one of their sales because it was a pretty good deal and I found a carpet that I liked. Empire had a very similar carpet that I also liked, but they were able to do it within a two-week period. Home Depot was six or eight weeks out. It’s a nice carpet. I like that it is soft. I have kids and I don't want them to smack their heads off hard surfaces all day long. That was my deciding factor in putting carpet in. Empire Today did a good job. They were quick, they were clean, everything's holding up, so far. The guys were good and professional. I was very satisfied. I have recommended them to a couple of people. I told them my experience went very well.

The installation process of my new blinds has been completed. After a no show on the original install date Empire arranged a second date for the installation which went very smoothly. I am very pleased with the blind quality and with the installation process now that it has been completed.

We had Laminate flooring and carpet installed throughout our new home less than a year ago. The laminate that has a lifetime warranty on stain, wear, fade, moisture, scratch etc. The flooring now has 4-5 gouges in it and multiple scratches. Empire brought in (hired) a third party to come inspect the flooring for "manufacturing defects." The third party determined it was not a manufacturing defect resulting in Empire not doing anything to resolve these issues.

I had Empire Today put up carpet upstairs and a bedroom downstairs in my home. A friend told me about them and I picked the right company. They did a beautiful job, including on my stairs coming down. Everybody who had come here said they felt floating. Also, the workers did more that what they said because they really did a good clean-up upstairs. They were very well-mannered, too. I felt comfortable with them in my home. I recommended Empire Today to the lady across the street and she said that when she gets her money, she's going to call them. Empire Today employees are beautiful people.

I had a wood floor installed by Empire Today in the first floor living room of my home. I got an estimate and a good price. I was satisfied with the work and I appreciate that it was done very fast and professionally. Their guys were pretty good, as well as their personality and attitude. I thank them very much. The wood floor looks very good and helps the appreciation of the house go up. If I have to sell the house, it would help an awful lot.

I've used Empire a few times and I've had a great experience with them. I've had them install flooring and carpeting. I’m a contractor so the areas where they've installed flooring have varied. I had the entire house done with carpet, and just finished carpeting the basement yesterday with them. Kitchen and dining room areas were done with their PVC tile flooring. Then I did the hardwood flooring in a front living room area. The job was for a customer’s house.

Empire put a carpet down for me and I love it. They explained the price to me and when they were gonna put the carpet down, how they’re gonna put it down and what they will move and what they don't move. They told me I had to take all the glasses out because they were not responsible for that, but they moved back everything in the living room and dining room. They gave me the right color that I picked out and did an excellent job so I'm very happy with them.

We looked at Lowe’s but Empire Today was cheaper so I had them do carpeting for the 3 bedrooms in my home. It was an easy and fast experience. The guys who laid the carpet were quick and clean and put everything back really nice. It was a good experience overall, but there’s only one thing that bothers me. When I walk on the carpet in one of the bedrooms, it’s like there’s a little round hard spot underneath it.

I had some carpet and linoleum installed by Empire Today in a home that was up for sale and that I already sold, so I didn't get to use these products. But the new flooring they installed was all good. The team that put it in were nice people and cleaned up good. I'd recommend Empire any day.

We paid for carpet to be installed in our basement sitting area, stairs, hallway and bedroom and were told we would have a morning installation. On the day of installation the installers showed up at 4:15 pm and looked at the amount of work and said that this is an 8 hour job and they have been working all day and said it was too big of a job to stay and walked out the door. After waiting for them all day, the installers just left. They have my money and I don't have carpet. Terrible business practice. DO NOT DO BUSINESS WITH EMPIRE UNDER ANY CIRCUMSTANCES.

I do not usually review company's online unless it is a positive experience... but since we are continually being avoided and ignored I feel I have no other choice. In August 2016 we had Empire install flooring throughout our entire home. The downstairs was laminate wood flooring, and the upstairs was carpet. When the salesman came out originally I told him that I was interested in the most durable carpet they had, in which he sold us the product that we have now. I believe it is called Berber Carpet. After the installation my daughter noticed that her desk leg was broken, in which the installers did not report. The desk was literally 2 weeks old. If that had been the only problem, I would not be writing this review now. Unfortunately the Carpet that they have installed is HORRIBLE QUALITY!!!

BUYER BEWARE: We had an Empire sales person come to our home, measure, do up a quote and schedule our installation for today, Saturday 2/25. He spent at least an hour at our home and installation was confirmed several times by email and via phone. The installers showed up a 7:30am this morning to first tell us that since they were putting carpet over older basement tiles, the tiles had to be tested for asbestos so they could not do the basement install. Something that would have been nice of the sales person to let us know in advance considering our basement is a weight/workout room and we had to disassemble and move all the heavy equipment last night to prepare. And no, the tiles weren't unable to be seen, the sales person walked on them to take the measurements.

If you want great customer service and you want to work with an honest company, I would not recommend using Empire for any type of purchase or install. We scheduled to have the carpet in our entire house replaced almost 2 weeks ago. I called Empire the Friday before the install date to confirm everything, and I was told our install had been rescheduled. No one contacted us to tell us anything. On top of that, the customer service rep was very rude. When I told him we scheduled our install almost two weeks ago, and we expected them to honor what we were told, he said, "well what do you want me to do about that".

I purchased tile for two bathrooms in a JC Penney with Empire Today. I was told this was not a special order flooring and it could be installed. I purchased this floor over a month and a half ago. Today someone came out brought in two boxes and trim molding then the man immediately told me this is not worth his time to do the work. I am out of money time and has no floor. This installer left with my paid for material and my room was left just as it was before he arrived. He told me he was not going to install my floor today. I had been on the schedule for a month. He calls me at 7:40 to tell me he is on the way. He arrives and has excuses he can't do the work, he lives one hour and a half from my house and he does not have his glue gun. It's not worth his time.

We had Empire Today put down Armstrong tiles in the kitchen and in the foyer of the house. The flooring doesn’t break easily, and it's easy to clean and maintain. My wife has a much easier time with it. Empire had an older gentleman who was experienced to do the installation. He knew exactly what to do on the tile floor because I had an old floor that was there before and then he was able to lay the floor on top of it, which worked out well.

It was easiest to get a carpet from Empire Today. They did a great job and the salesperson was good in explaining everything. The installers were also good and everything was on time. I recommended Empire Today to our building contractor.

My mother did some business with Empire before, so I got them to install carpet in my basement as well. Empire's the best in price compared to other companies. We're enjoying the carpet. However, I was having a problem with my credit and I wonder why, but we got that resolved.

Empire Today = upcharges & EXCUSES. Went to Empire Today to find a replacement floor for our condo which was damaged due to plumbing repairs under the concrete slab. We made Empire Today aware of our situation (displaced to a hotel during repairs). Found a LVP product and special ordered it on February 4. Our contract included floor prep, leveling and some appliance moving.

Empire Today installed rugs about a month ago at my house. I also had tiles installed in the kitchen. The rugs are comfortable and they told me to cleanse the tile floor with just plain water. The person who came here for a consult also told me that the rugs have a warranty for 30 years while the tiles have a lifetime warranty. It cost me enough money but everything looks nice.

I bought a rug last month at a rug store and it was very expensive, so I thought I'd try Empire. I had a regular rug installed by them in a pretty large bedroom and I like it very much. It was a very good experience overall.

I had Empire Today install hardwood floors downstairs. I like the look, feel, aesthetics of it and the resale. However, when they were installing it, the alarm kept going off and they ended up cutting through two of the wires of my alarm. I had to have the guy out here and it was $200. I'm still waiting to get reimbursed from Empire. They said it would take about two months to get that check, so hopefully I'll hear by the end of this month.

I had a fine experience with Empire Today. They came on time on their scheduled appointment and the two guys were fantastic. We got what we paid for. I would recommend them.

I had a good and easy experience with Empire Today. The cost of the flooring they installed in our bedrooms upstairs was lesser than other brands but the quality seemed about the same. I also like the way the flooring felt.

Have been hearing advertisements about Empire so I had them install carpeting all over the house. They were very courteous and they cleaned afterward. Overall, they did a very good job.

Let me start by saying that all I wanted was my bathroom re-tiled. Empire was unable to meet their part of the contract and it never happened. They left me a mess. The original consultation was by a gentleman who was very uneducated in regards to flooring installation and basic instructions. He told us that the toilet would be removed and replaced upon installation (for $125), and he assured us multiple times that the sink and vanity do NOT need removed, the installers work around it. I was confused by this. However, this is the first time having our bathroom floor redone so we went with what he said. Should've been a red flag. He also lifted up a broken tile and told us the subfloor looked okay.

Warning: Our bank disputed on our behalf, and we won so Empire will likely mark this review as "customer not responsive" because they have not stopped harassing us. For consumers: We got vinyl floor from them in April 2016, and to keep it short, product was substandard and install never completed. We were supposed to get carpet as well a few days after, but when we saw the quality of the actual material they brought, we canceled that portion of work order right away.