Empire Today Reviews

I bought a rug from Empire Today and their pricing was good. The sales rep was very knowledgeable and not too pushy. The installers were very good and they were very efficient. When I had an issue with wiring, they were willing to come back and fix it immediately.

Empire Today installed a carpet in our home last September. I've dealt with them before, they do good work and have good quality so we went with them. Their sales rep was very good, knowledgeable and very customer satisfaction type of person. Their installers were very good too.

We had Empire Today install a bedroom carpet and my wife is very happy with everything. The installation was great and perfect. Everything was good. They were in and out, quick, clean, and very good. I would recommend them.

I was a returning customer and had been happy in the past, however this time was different. I wanted to carpet a small bedroom. The sales guy came out on 10/25/16. Took the measurements and gave me a price. I had another business come out the next day and gave a lower price. The sales guy from Empire said they would match it with $40.00 over. I agreed. I was told the carpet would be installed 11/8/16. I called to confirm the date and I was told yes that was still the date. Yesterday morning 11/7/16, I called the main number to ask if my install date was still the same and I was told they couldn't get the person who would know so she left a message for him to call me. Late that afternoon I heard nothing and called again. Once again she couldn't get a hold of the person so she left another message. I texted the sales person to find out what was going on and he texted me back to say he would check on it tomorrow 11/8/16 first thing.

I recently signed a contract with Empire Today for LVP flooring for 5 rooms in my home. When the crew arrived to install the flooring they first said they might not have enough materials because the salesperson (Marvin in Durham, NC) might not have measured correctly. Excuse me, but wasn't it to be expected that a salesperson would measure correctly? Next they said they might not be able to install the flooring because I might have plywood under my cabinets.

We ordered window treatments in first week of August 2016. We are in November now and we still did not fully receive our order. We made a 50% down payment and ordered cordless window treatments. Last week we received a voicemail and they are telling us they do not offer that service. What's upsetting is after calling Empire and talking to customer service no one is helping.

My laminate flooring was installed in November 2015. The salesperson told me that I should get laminate and not wood, which I had originally wanted. She stated because I have a child and a dog that the laminate would be more durable. After about 8 months I noticed that the floor was beginning to buckle and bubble in several spots. I began calling to have service people come out in August. No one actually came until October 2016. The installers spoke to each other not in English, so that I wasn't able to understand them. After they left I was contacted and told that the damage was from water, and dog urine, and wouldn't be covered. I have since tried to follow up with customer service and a manager several times and am always told that someone will return my phone call, which they do not.

After doing a lot of shopping around, my wife decided she wanted to use Empire. It had something to do with pricing. The last sales rep we had here was a real good person. He knew what he was talking about, the job and the product and he wasn't too pushy. We worked everything out through him. The installers were very handy. They knew their job very well. Only thing is, on the recent installation, they could not make decisions on their own. We've had three installations with them. They installed the hardwood floor, carpeting and the most recent one, laminate flooring. Considering everything, I would recommend them to a friend.

Our mother had some carpet put in her house by Empire Today, and they did a good job at a reasonable price, so I decided to try them. I went ahead and had a representative come out and show me some stuff. She had samples with her, and when she measured up, she had an electronic device like a laser beam, and had it all straight in no time. Then she told me I'd put down a ten percent deposit, and the rest would be required upfront before the installation in a couple of weeks, and it went great. I had carpet installed at my home, and I liked the two guys who did the work. They were fun. I halfway worked with them, carrying things for them and getting rid of the debris, and we had a pretty good time. They were sharp, and did a really good job. The whole thing was good all the way around.

Empire Today installed carpet at my home and the installation team is excellent. The highlight was how quick it was done. I'm a busy person and don't have time for somebody to come out, measure and get back to me. Then picking out samples make it such a huge process. But the seller came to the house, I picked out a sample and it was installed the next day. That's the second time that's happened to me with Empire Today and it's great. I recommend them to everybody.

I live with my sister and we decided that she wanted a hardwood floor so she did it with Empire Today. I had very good interaction with their salesperson. They had very nice and polite installers. They're very respectful to us two old ladies. We had a little problem with the floor and they were here right away.

We originally contacted Empire Today for LVP to replace our hardwood flooring in DR and hallway. That night after signing the contract, I realized our stairway (which was same color as DR and hallway) would not match the new flooring. Contacted salesperson to modify order. Since they could not use LVP on stairway, we opted to carpet them (along with our LR). We also requested to have hallway done in same carpet as stairs and LR, as we thought that would look the best. Salesperson said no problem to do that. He asked us to let installers lay down carpet in hallway when they came and that he would work out the refund difference of LVP versus carpet after installation. Since the installers were already scheduled, we allowed for them to install carpet in hallway, trusting we would receive our refund quickly.

The sales person at Empire Today was very polite, very professional, answered all of our questions, and took care of things right off. The order came in nicely and the installers were great. They did a wonderful job. They moved things and took care of them. They were very clean and cleaned up after themselves. They did a nice installation. We’re very pleased. We've used them in our previous condo so we’re repeat customers.

Empire Today did my girlfriend's wood floors and the linoleum in her home before she left five years ago. That's how I first heard about them. Then, I saw the advertisement on television. My husband selected them, but I didn't like the color and I was gonna change my mind. I had a different color in the entryway and I wanted to match that. I had somebody else I was gonna go to for a second opinion. But my husband liked that color, so we just let him go and do it. It was a thing that we had a little tipped over but I was happy with them. They were very nice. The sales representative was very understanding and helpful. The installation team was great too. We were gonna have linoleum put down in two places and I didn't like it, so we had them do the wood.

Empire Today put a kitchen floor in for me three years ago and they recently installed hardwood to my family room floor. The sales rep did a very good job in evaluating my area and was really complete in telling what I would need and how it would go. I was surprised of these youthful boys who did the installation, but they seemed to know what they were doing. They are good workers and did everything they said they would do.

I recently had laminate and carpet installed by Empire. The laminate is beautiful and I love it. The couple that installed it were awesome. But the 3 guys that installed the carpet on two sets of stairs and hallway did a poor job. Looking at it it looks nice but when I went to vacuum the carpet started coming up and there was no padding underneath. Plus there are staples sticking out in places. I am very disappointed!!! The installers made a comment. They had to hurry because they had another job to go to.

Empire Today installed carpeting in our home residence. The sales associate did a good job and the installation team was good too. However, the glue they used smelled for a few days and we had it for a week.

I've had Empire Today twice and they were wonderful. They installed two pairs of laminate wood floors at my home. My interaction with the salesperson was great and the installers came in and were nice. I even gave them a couple of drinks while they were doing their job.

We used Empire Today as their prices were right and they installed the carpet the next day in the main house, and then woodwork for the kitchen entryway, and vinyl for the bathrooms and closets. Their sales reps were very good, knowledgeable and polite. Also, the installation team were great. They knew what they were doing and they explained what and how they were gonna do it, and it went through real quick and easy.

Carpeting was installed in my living room by Empire Today. Their sales associate was okay. He brought in samples that were wet from his car. One of the carpets had started to mold and I didn't like that. Moreover, the installation team did fine but I can actually see where the cuts are. I’m not 100% satisfied because I can see the seams, but I'd still recommend them. They did an okay job.

We decided we wanted to try Empire Today and see the work they do and we've been satisfied. They installed laminate flooring in our living room and hallway. Then we called them back and had the same flooring put in in all the bedrooms. The sales rep was very nice and friendly, and he talked about many things and about flooring. The installers were very good too.

We had used Empire Today once and when we needed carpeting for two bedrooms and vinyl flooring for a bathroom, a little hall area, and a utility room, we called them back because we were satisfied with their carpeting. Their sales reps and installation team were very good.

We had friends and a relative that use Empire. The sales associate was very good, and working with him was excellent. Other than not speaking the English, the installation team was good. We've already recommended Empire to a couple of people, their carpet was better and has the better price.

Empire Today's team did a quality job with people I knew, they are convenient and has been around for a long time so I went with them, and they did excellently in installing hardwood floors at my home. Their sales associates were good, too.

I bought carpet from Empire before, then I saw on TV that it was 50% off, so I bought again. I liked what Empire did before when they carpeted my house and so I to used them again and had them install the whole house with carpet. The salesman was nice. He came out and showed me the carpets to see what I like. He left me the sample book and the installers were supposed to pick it up for him but they forgot, they also left the equipment and clothing in there after they did the install. I called and told them, but the installers told the lady that they didn't leave it.

Empire Today installed cherry wood laminate floor in my home last September. They can do the whole work in a couple of hours and clean up everything, and there was the convenience of not having to buff the floor. Moreover, the cost and quality were reasonable for me. The sales associate was great. The installer was very helpful and did everything. I like the way he called me and asked, "How do you want it laid down, vertical or horizontal?" I told him, "I trust your judgment." The wood floors on the bottom were hitting each other and crossing, but he didn't just leave them that way. He made them stay in the same direction as they went into the hallway. He did this everyday and left the floor really nice and perfect.

Began with wood brought did not match what the contract specified. Took awhile to figure out the difference. Installers tried to interest me with what else they had in the truck. Then told me they would install the wood over the tile already on the floor. Had to show them contract called for removal of tile. Tile removed without protection of walls, grout and tile pieces hitting the walls. Then lead handed me the phone where I was asked to pay $100 more for taking up the tile and removal of subfloor. Lead and I agreed on direction of wood to be laid. I left to do an errand and wood was laid opposite of agreement, some of the team were showing me how unlevel the floor was by bouncing up and down on the wood. Showed me that they were using parts of cardboard boxes as shims. When I objected the team got in a fight between themselves and 1 worker left the job.

Customer service has been great. Empire Today did compensate us for the inconvenience. However, they are still advertising products they don't have in stock.

I've seen the 50/50/50 advertisement on TV--fifty percent off on the installation, fifty percent off on the padding, and fifty off on the carpet. But then, I was misled by it for the simple fact that it was for Empire Today's expensive carpet and not all the carpets so that was depressing. We needed one and I really didn't wanna go to the ball of getting back on the phone and trying to find someone. I went ahead with them.

I've dealt with Empire Today before and then called them again as I had their number on my old contract. They installed my kitchen. Their salesperson was alright and the installers were good. It's been a very good experience.

Our furniture was being delivered so we needed a bedroom carpet right away. Empire offered a competitive product, even better than Home Depot. Their pricing is fine and they're prompt on their install. The sales associate, Christopher, was very good (not too pushy). He was articulate and showed various qualities and colors. He drew everything up and we were installed the next day. The installers were a father and son team and they seem to have done a good job.

This is the second time around for us with Empire Today regarding our carpeting. They came back this time because the carpet was a mess after three years and they had to redo it. The first carpeting that we had, ridges started appearing all over the place. So I called and the same gentleman came and they put new carpeting in again. The installers had to move a lot of furniture and did a good job of it. They earn their money. I'm just hoping this carpeting lasts longer than the first round.

We called Empire Today to get an estimate at the store. While we were there, we just got talking and they showed us the samples. We had them install wood floors in our living room and a little bit in the hallway a couple of months ago. We're happy with the sales associate and the installation team were polite and nice. We had a good experience with Empire Today and we're satisfied.

I had two different crews from Empire come out, one put in carpeting and then one put in flooring. They were really good guys. I enjoyed our conversation and had a good time working with them. The carpeting was really nice and I really like the flooring that I received.

I just want to write this hoping others in the market for flooring will read before going with Empire. This may be wordy but will be worth it in the end. We originally got multiple estimates and went with Empire although they were more expensive, we liked the product, and had heard great reviews from family and friends. We had two rooms carpeted, on the day of installation a regular utility van showed up with the passenger smoking a cigarette right next to the new carpet I had bought. They will send someone to your house to collect money prior to the installers showing up. Once they have a payment in full they will install your carpet. This should have been clue number 1. Paying for a job that has even been started, let alone finished up front was a bad decision on my part. The installers worked hard but placed a very noticeable seam right in the middle of a high traffic area in the living room.

I had LVT and carpet installed by Empire Today at my home. The flooring met my expectations and their sales associate was great but the installation crew was not very kind. They threatened to leave the job and they didn't like the way I wanted it installed. I had to have someone come back and I had to order special trim to cover the mistakes they made. I finally got some reimbursement and I'm satisfied now. But if I had to recommend them, I'm not sure I would.

We had Empire Today product before and recently I got carpet flooring from them. This was installed in my home's living room in the hallway and I like its nice quality. The flooring has met my expectations.

We installed porcelain wooden-look tile by Empire Today on our living room and master bedroom. We had been talking about it for a couple of years now and I'm glad we got the nasty carpet out and got something else in there. However, we thought the grout was going to blend more into it but it hasn't. It's more of a close to white and we thought it was going to be mocha color. But I never called anybody about it. That was the only negative experience we had. Nevertheless, when their salesman came out to show us the tile the first time, we picked out a color, and they came but it was not the color that we were thinking it was as it was a little bit lighter seeing it first in the picture. They couldn't start that day, Monday, but were able to get the product to come Tuesday. I like their promptness of taking care of the problem which was good.

Empire Today had the half-off sale so I had them install laminate floor in our kitchen and the foyer. There were a few little glitches here and there. Like when this guy put the molding along the baseboard and then he had to put one in front of that part that belongs to the stairs that comes down and meets the floor. It’s thicker than the baseboard. He did not match it so they were both even together. One was sticking out more than the other, and I didn’t like that at all.

Installer showed up to my home, moved my fridge into my living room, pulled up my all moldings from around the walls, unhooked my washer and dryer and he took the doors off my fridge and did not put them back on right and then he told my wife he had to go fix another floor and we would have to reschedule. So I am left with a mess and no floors installed and I have guest coming to my home in four or five days. I am going on Facebook and warn people about this company. I paid cash and they won't even answer my call. Been trying to talk to a manager and they tell me no managers are there. If they don't get someone out here to put my appliances back where they were and return my money I'm going to blast this company all over social media.

I got Empire Today to install 6-inch wide flooring in my kitchen (I asked for Portico flooring but the other type was installed). I considered other brands but I like this floor's style better. The price was a little higher but I didn't mind it because it was a better-looking floor.

We had Empire Today install carpet in all the bedrooms. I got the pad and the carpet that can withstand the pets because I have four dogs. I used to work for them and they also did my laminate flooring in the rest of the house. Even if I hadn't worked for them, I would still go for them, it's one-stop shopping. The new flooring was exactly what I expected and everything happened according to plan. It's all good. Everybody is bonded so you don't have to worry about strangers in your home. They're quick, professional and they know what they're doing. It was an absolutely perfect experience.

My Empire flooring experience was great from the first meeting with the home representative. I was having my entire home flooring replaced. I was scheduled within two days of my first meeting. The installers were on time, professional, and thorough. They removed all the carpeting in previous flooring and then proceeded to install the vinyl plank. This included all closets bathrooms everything. The installation was completed in two days. My house looks great and they hauled all the removals away. I would definitely use Empire again.

I had first Empire sales person coming to give price estimate of 3 bedrooms oak wood flooring and was quoted for $10923.24. I signed the order form with $4000 deposit on it. Two days later, due to its high price and other issue, I contacted this sales person to switch to carpeting. Three days before the installation, I received another price quote of $7697.53 in e-mail for the same wood flooring from second Empire sales person with price difference of $3225.71!!! As it was too late to switch back to wood flooring, I stayed with carpeting instead.

I had used Empire before and was satisfied with them. This is the second time I have used them. I had them install a carpet in two bedrooms of our house. The quality of their products and the price were better than others. The salesperson was really nice and I like their service. More than anything else, their professionalism stood out for me. They called and delivered everything on time. I'm really impressed with Empire Today.

Empire Today did call me today. They made an offer that was very fair to make my situation right. The woman I spoke with was very helpful and understanding, and I appreciated her kindness. Since they did take the time to listen to my complaint and make things right, I will use them again if I have flooring needs in the future. I appreciate that we were able to get this matter resolved.

My experience with Empire Today has been good. But when I looked at the end of the carpet, they didn’t do the trimming like they should have. They didn’t put it closer to the edge like it should have been towards the kitchen, and I got a rug over it right now. I Nevertheless I would still recommend Empire.

The cost was not much cheaper than others, but we were able to negotiate with Empire which I liked a lot. And I liked the fact that I could actually have someone come in the house and show us the material versus Home Depot and Lowe's where you have to just pick up samples at the store and take it to your home. So, it was really nice having that expertise to say, "This would go well with your furniture or this would go better." The seller was really cool. I also like the texture and color of the flooring. But we scratched it a little bit and I don't know if there is a scratch-resistant stuff that we can put on. But other than that, it has absolutely met my expectations. It just scratches so easily. But my experience was pleasant overall.

I had picked out a floor for my dog room. Ordered it and they came to install. The Rep had wrote down the wrong floor, what they brought out was my second choice, but I gave the go-ahead as I still liked my second choice. After installation, the installer gave me the paperwork to sign and AFTER I signed it, he told me that the floor was soft and anything heavy would leave marks. NOT what I wanted! Turns out the rep did not disclose to me that Empire only sells the low grade vinyl flooring, not the top grade. I was contacted by CS as I was not happy and since then (this has been going on since 9-23-16) the person assigned to helping me does not return phone calls. Tells me I signed the contract, so I have to accept the floor and if I was dissatisfied I should not have signed off on it. Never mind that I was told the information AFTER I signed and not before.

We bought an 850 square feet of a medium gray rug from Empire Today for a rental house. I considered another company but the guy from Empire Today who came out to the house with his iPad was able to do measurements on the spot and gave me a bid immediately, whereas the other place, I had to go to the store and they had to send to the guy out. Bottom line, it was 30% cheaper with Empire Today. They coordinated with me on the phone and also gave me the moisture barrier which was very excellent. The installers were great and I'm very happy with the whole process.

Sales and installation went great! Now all 4 bedrooms are buckled! Embarrassingly buckled! A salesman that came to my mother's told me to call as it was a lifetime warranty. I called, they called back, asked a few questions, then told me it was in proper installation and no longer under warranty. I have asked for someone to come look at my carpet, as I believe it goes beyond installation. I did get a call back, but we were never able to connect, despite my giving them 3 numbers to reach me at. My case was closed with a letter, but was told I could call to reopen. I've now left numerous messages and emails with NO response. This problem is not due to humidity or moving furniture, it's poor quality carpet and padding. Never been so dissatisfied with a company!

We had Empire Today install carpeting in the TV room. Our cousins have used them before. We also needed low pile for handicapped walkers, and they had a lot of options for that. The person who came in to help us had a lot of patience because my mother had a lot of decision-making to do before she picked what she wanted. The brothers who put the carpeting in for us were wonderful. However, the piling doesn't last well. I noticed that it has worn down already. But it was a very good experience all around and we're probably going to have Empire Today back again to do the rest of the house.

I had Empire Today install carpet at home and the sales associate I dealt with had knowledge and experience. It was a wonderful experience with him. As for the pricing, they gave us initially a way too expensive price. But then, they came down in price and helped us with the pricing. They asked us what they had to price it in order for us to be able to do it. The installation team was perfect too and they're very hard workers.

I had tile at my front door and two bathrooms done two weeks ago. Tile is still incomplete. Tile in master bath is terrible! Hump in floor, grout lines not equal, some thin some wide. Grout different colors, and not level. They didn't caulk the toilets or the bathtubs. There was a mess left on carpet, walls and doors. Job was marked complete and signed by them I guess, I didn't sign it complete or give a number grade. Transition between the front door tile and the living room laminate was broken and replaced with one that doesn't match.

Sales rep made a lot of promises about customer service, promptness and just great service. It was a horrible experience for me. On the day of the install, they gave me a window and didn't make it. I called and they said "anytime between 8-6". The installer came at 1, didn't have the carpets I had ordered, didn't know laminate had to be removed and I was left hanging dry. I had to make multiple calls, and then they rescheduled. Came the next day with the wrong carpet again. I was in the phone again and finally the installer went and picked up the right one. They didn't remove the laminate from one bedroom but charged me for it anyways. The sales representative who made the deal didn't bother answering or even apologizing. A really horrible experience and a pathetic company with no ethics!!!

I had a really bad experience with Lowe's so I had Empire Today install carpet in the bedroom, hallway, and stairs. I got the carpet for its color and texture and was about the middle-of-the-road among the three or four carpets of different grades that the salesman showed me. The men who came and installed it did an excellent job. They were perfect. However, Empire messed up the delivery date. I was expecting them and when I called, they said they weren't scheduled to come. But we straightened that out and they came soon after. That was the only glitch I had and other than that, I had an excellent experience.

We had a rental and Empire Today did the carpeting in the entire house. We had gone to Carpet Exchange and bought one of their carpets for one of the rooms but I was not very happy with the quality. Also, it wasn't done properly. There was extra carpeting so they needed to roll it out and had to come back out again. The quality of Empire Today is better. They cost a little bit more than Carpet Exchange but I was satisfied with the carpeting that I had. I like their product especially the stain resistance feature and was happy to know that they could install the carpeting quickly. It really does look nice and the installers did such a great job. There was never any problems. Everybody was really wonderful.

A sales representative came to my house and spent 15 minutes explaining how long the company had been around and what great customer service they had and what my husband and I received was the complete opposite! The job was supposed to be completed on Saturday and a supervisor contacted me and told me that several crew called out and the job would not be able to be completed until Monday. After explaining to him that we told the salesman that we were in a time crunch (I am 7 months pregnant and had a shower planned for the following weekend) and were promised a Saturday installation he said he would get back to me. He never did, instead a crew showed up at my house in an unmarked beat up truck and said that they were with Empire and there to complete the job.

I had seen Empire commercials and I am a widow and very limited in finding good people to do house projects so I thought I would make an appt for a consult. The sales rep came, went over carpeting & I purchased carpeting that evening and set up an installation date. I had to change schedules at work with someone to be available for the installation. The day before the installation at 2 pm they called to say they were canceling because of scheduling difficulties (which I do not understand as this was scheduled 6 weeks prior). It was difficult getting someone to get back to me and so I called my sales rep and asked her to call me. She called me back that evening around 9PM and said she did not know what was going on, would look into it and call me first thing in the morning with the answer. I have not heard from her since!

Had a salesman out to show us flooring and measure the house. He showed us a nice wood laminate flooring, was supposedly lifetime warranty, and would work throughout the house. He promised it would take less than 2 days, and everything would be completed before we left on a business trip. We emptied the house, moved all furniture. Installers showed up and were concerned about the fact there was no matching trim for that flooring. All the promises the salesman made about the transitions and steps matching and having nice trim were completely untrue. Cancelled the install before they got started. Spent many calls and much time trying to get customer service to issue a refund. Run far away from Empire. Find a local pro who can do what he promises.

Empire had a salesperson come out and take measurements on 10-15-16 and I chose what carpet I wanted. We set the date to have the carpet installed on 10-22-16. Empire called first thing in the morning to let me know the installer would be there within 30 minutes and he was; I thought everything was going great. The installer asked me to come out to the truck to check the carpet before he unloaded it, and when I went to look, I noticed the padding and realized that the installer never went over padding with me or allowed me to choose the padding I wanted. I asked the installer was that a good padding or one of the thinner ones, and he said it was one of the thinner ones, and that he had a much better one that was thicker and waterproof. He said if I wanted to change it, he could call and I could reschedule my appointment; I wanted to go ahead and get the carpet put down in my basement, so I just told him to go ahead and install it.

I had carpet installed in the living room of a rental unit and decided on Empire Today for the job as it was supposed to be convenient with the whole next day delivery. When the girl came to the condo unit so that I could choose the carpeting, I quickly realized that it wasn't a next day delivery. It was only on specific things and specific styles which I understood. The big problem was that here in Chicago, high-rise buildings have lots of rules and regulations regarding the carpeting installation. The girl assured me that she would take care of everything. I gave her the management company's email and telephone number.

Empire Today did an excellent job and went beyond my expectations. I chose them because my parents and friends have used them. Also, I liked that they came to the house. I wanted it done before I moved in and they accommodated me. The installers took three days to install the laminate because my concrete slab was not even so they had to work on it before the installation and they didn't change the price for me. They worked until they finished and during the last night, they worked until 9:30 to get it done. They went out of their way and did a fabulous job. The laminate is easy to clean and the color is exactly what I wanted. My experience was great.

Empire Today did my sister's house. The price was reasonable and quality was good, so I told her to send them here. At first, I shopped around and most people that come in didn't have that many selection. But the rep from Empire Today had a huge amount of selection. It's a shame I couldn't get a different color carpet but other than that, I saw exactly what I wanted.

We had our carpet installed by Empire Today in our room and two other bedrooms, and a hallway upstairs. I got the Berber but I like the one that was a little higher, but I couldn't afford it. Also, I'm pissed off with them because of their false advertising. When the guy came down, he said, "Oh no. That's only one single carpet," which was not stated on TV and not even a small print. On the other hand, the installers were great. But I still should have shopped around in another flooring company.

My experience was a 10. Starting with the salesman, who definitely knew his products, all the way through installation. C.S. called as expected. The installer was very good at his job. I absolutely love the carpeting that I choose. I am extremely pleased!!!

When I bought my carpet I was told a group of 4-5 people would show up to do the work. I was also told they would be using an industrial stretcher and not a knee kicker to stretch the carpet. When the crew showed up it was only 2 people and yes they were using knee kickers. It took them 12 hours to complete my carpet install and that is not normal. When I called the 3 people that I talked to treated me like I didn't deserve to have a group of people at my house and told me I could have rescheduled. Why would I reschedule when I was promised what I was and they didn't hold up their end of the bargain but of course they wanted their money in full at the end. They had no bad feelings of what they did to me and made me stay there for 12 hours while the work was being performed. They treated me like what I was telling them was something I requested and not what I was told by the guy that sold me the carpet.

While looking around for flooring, I was told that Empire Today was cheaper. I had them do the laminate flooring in the living room and carpeting in two bedrooms. When the salesman came, he told me it was going to cost me $1,600 because they had a promotion. When I asked how much it will be in a four-year payment, he said it was going to be around $36-$39. I signed the paper because I took his word like a dummy but I should have looked at his numbers. I wound up paying $3,000 for the whole thing and I'm pissed about that. I could have gotten what Empire did for me for $1,900 at Lowe's. The salesman wanted to make his commission and he didn't care how he made it. I'm a veteran and I live on a fixed income.

Not only charged a fortune, but then broke both of our toilets by snapping the flanges off the pipes, destroying the newly laid floors and, despite the installers admitting they did it, refuses to compensate us. It leaked through our ceiling in the kitchen. Absolutely awful company!

We had carpeting installed by Empire Today in the living room, dining room, and hallway. Their cost was a bit lower compared to the other brands we considered and the quality of their product is pretty good. The men who did the installation did a good job as well. I would recommend them.

I had a rug installed by Empire Today in our family room. I went with them mainly because of their reputation. Their cost and quality are better than others and the rug is also water resistant. I like the person who sold it to me. She was quick and very diligent. She was always there when needed and she answered a lot of my questions. I really don't like anybody in my home and she had no boundary issues which I liked. She was very personable. Overall, Empire Today was professional and quick.

Empire Today showed us a number of different products and we picked the wooden flooring for our kitchen. The workers knew what they were doing and they got the work done quickly. They were very nice too. The flooring is easy to clean and we've had no problems. The experience was very good on the whole and we chose the right company.

My husband and I replaced our floors in December 2015 and we loved them AT FIRST. The haggling was super annoying. However got a good price and 0% financing. Great. Then it went down hill. The floor has separated at every joint, bubbled up at some spots and has scratches. With 10 months of wear and tear I am not satisfied at all. As I called the company they sent on English speaking inspectors so we could communicate besides him asking if I had a fog machine. No sir my husband we don't. Seriously?? Anyway and the lady on the phone said it was all moisture damage and not covered - yet Mohawk has a one year warranty- so I can replace spots and it'll cost me another 1000$. Completely unhappy and I can't seem to get a manager on the phone. I'll never use the card again or services. They will be lucky if I pay it.

Everything was good with Empire Today. When I had carpeting installed in my living room, dining room, stairs, and hallway, I chose them because I know they're experienced people. They've been out there for a while and they wouldn't be able to do anything if they didn't do good business. I also liked the warranty that they offered. I was pleased with what they did.

We had carpeting installed in the three bedrooms and closets of our home. We got a Berber from Empire Today and I like it because you don’t see footprints, dog hairs, or vacuum cleaner marks. If anybody buys a carpet and they could get the same installer I had, that's what I'd go with.

Installation of carpet was scheduled 10/14/2016. Installers arrived, pulled up existing carpet and under padding. I voiced a concern that the carpet was not what I ordered. I called the sale person, customer service did not call me back for 2 hours. Sure enough it was the wrong carpet and Amy ** said she would get back to me immediately. I called and left 2 messages on Monday, and again someone called me back several hours later Evette **. Long story short, it is now Wednesday Oct. 19, my house is still ripped apart and no one will get back to me. As of this moment I have no installation date or any kind of discount for the disruption over the last 5 days. I have furniture piled everywhere!!! All I have is a job number as I did not even receive an email with confirmation of my order as everything is done on an ipad and the sales person does not have the ability to print. I also never received a receipt verifying my down payment of $500.00.

I used Empire Today once before and I was very pleased with them so I decided to go with them again. I had two bedrooms, a living and a hallway carpeted by them. They had two young men that came and they did everything. They also moved furniture and they put it all back in the right spots. I like the durability of the carpet and the color was very important too. Empire Today is a wonderful company to do business with.

We had some business with Empire Today a couple of months ago. We purchased laminated flooring from them and the experience was fine. I take good care of the flooring and so far, so good. I am happy with it.

I was selling my house so I updated all the flooring and Empire Today did a great job in installing our carpet. They came then delivered the same week, which was convenient. The price was right, too. It was a neutral color which I liked and it looks nice. The house was sold, so it must have been okay.

I had to have this old carpet removed when I moved in here and I needed something as soon as I could get it and Empire Today came through with high-quality. I worked with Home Depot and their carpets were more expensive. I had a certain budget that I wanted and Empire was able to come very close to it. Plus I asked for the experience of the two fellows that came out to help put it in. That means a lot to me that they know what they're doing so and that made it even more of a decision to take Empire. I have darker wall paneling so I got the rose color carpet which is brown, tan, and then sometimes when the sun hits it, it comes up a little red and I liked that. But, I would've liked to have something a little bit softer 'cause it's a hard fabric and when I kneel on this carpet, I have to get up within five minutes.

I was satisfied with the flooring installation originally, but we are on a third call back to fix flooring. That's three too many times. They are slow to respond to repair, which took over a week on the last call back. Seems to me that if they screw up, and the customer is paying 14k on flooring, the response should be very quick. At this point, don't feel I can recommend them to anyone.

Have spent the last 2 weeks trying to get our floor replaced since the warranty gives a lifetime warranty and the floor has over 27 issues! We have not even had this floor for a year! Gaps, warping, uneven! Installation was horrible, product also horrible! No one we have talked to will do anything, we just keep getting the runaround! Danielle, Charles, and Dante are a waste! No help at all! Do not waste your hard-earned money on Empire! Go to Home Depot! We are taking further action against them since they will not back up their guarantee and warranty, and replace this floor! They don't even deserve 1 star! Very dissatisfied customer!

I am very disappointed with Empire Today. I am a disable army veteran and the service provided was horrible. The day of installation, the installers arrived and were very confused of what needed to be done. I think that is bad business if I am paying all this money and was told everything will be handled professionally and it wasn't. After they were done, they didn't want to leave my house unless I paid them, which I told them it was being financed. Customer service is terrible. We were placed on hold for almost 30 minutes until we got frustrated and hanged up the phone. This was a terrible experience and I have more project in my house to do in the future and I am not sure I will go with you all anymore unless someone fix this issue. I paid a lot of money and shouldn't have to deal with how disorganized things were.

The installers showed up with no identifying uniforms or ids. They smelled strongly of liquor and corn chips, and this was at 9:45 a.m. on a Monday morning. I don't have patience for this, anymore. Nothing good was going to come from that experience. Be careful, please.

We begin in May 2016 to get carpet and hardwood flooring installed by Empire. Carpet installation went as expected, good job. Hardwood flooring is still a problem, now it is October, 2016. To begin with their sales Dept sold us product that was no longer in stock. We waited about 3 weeks without any communication from Empire unless we initiated the calls.

I had so many issues with Empire Today that I think even 1 Star is too much for them!!! Sales Rep Jeff ** mislead me in everything he could and said everything he could to close the deal, from pricing to guarantees to even saying they would match my quotes. He stated that he has been working for them for a long time and yet did not even know the product correctly and sold me incorrect product that then after signing the contract had to come back and we had to change the product we had like because of his lack of knowledge to what he was selling. There is too much to mention to even a Retention agent named Joanna who promised me the ski and moon to not cancel and then every time I would call she would be off and were unable to contact her.

Empire Today installed the carpets on my living room. The gentlemen who installed them were really nice and worked well. The carpet has the same quality compared to other brands, but their costs were a couple of hundred dollars less. I really like the way it looks and overall, it was a really good experience. I would use them and recommend them in the future. In fact, I have an appointment with them again to have another room carpeted.

I went to Home Depot and Lowe's but their timeframe did not work so I went with Empire Today to install the carpet for my entire house. The flooring has met my expectations and I like how plush the pad is. The installation crew was really good. I'm a general contractor and so I was very pleased with them.

I’ve used Empire before and I like the work. So I bought Carpeting for the bedroom. The color of the carpeting is beautiful and the texture is nice. It was as I expected it to be. The only thing not done right was when they did the installation, they also installed it in our bedroom closet. So, they had to take off the closet door and now it’s not on properly. It’s not on the track.

Sales made promises they didn't keep. Most important Sales Complaint: Empire would install floor in the entire first floor with no thresholds. There are eight thresholds after installation. Installation: Took extra day, never advised of thresholds before laying them, yet we were home all day to approve extra costs. After Care: Installed 1/2016, began lifting in two rooms. Empire came back, fixed flooring (by that time in several places). When we were phoned to see how the repairs went, I advised rep, the flooring was already coming up in other places. I told her I would call back to fix again. I called, as was lifted and lifting in other rooms. (4 of 6 rooms showed lifted flooring). I sent pictures. I was advised person would come to check out floor, see if qualifies for replacement. Moisture showed .02 (no problem there). Did you know you can't wash laminate floor? It's horrible!!

I had carpeting installed in my home by Empire Today. We were pleased with the product and satisfied that it would be a good deal. The carpet is about five feet by 12 feet. I had measured the carpet prior to the Empire guy measuring it, and he said, "We have to have this excess because it might not fit, otherwise." So, I bought that. In reality, I ended up with a lot of extra carpets. But other than that, everything was fine. The installer did fine work. He was here when I needed him. So, I was pleased with the installation.

I have a friend that had Empire Today put in, and she really likes it. I also liked the salesperson at Empire so I bought carpeting for my living room, dining room, hallway, and two bedrooms and blinds for my living room and bedroom. The cost was way more at Home Depot for pretty much the same quality. I like the color and softness of my new carpet. I have a dog and the carpet cleans up really good. I love my carpet from Empire Today.

We purchased carpet from Empire Today a year ago. We had a good experience with the salesman and the installers. However, I immediately noticed pieces of the carpet pulling out and a few months later, it started looking really matted. I had the carpet professionally cleaned because it was in the contract it would have to be clean every 12 to 18 months. It didn't look any different than before I had it cleaned. I called Empire and they sent out the installers who said they had seen this before and it was a defect in the carpet and would need to be replaced and would let the office know.

I ripped the bathroom flooring before Empire came in. I wanted to check the floor myself to make sure I got all the crummy wood that was there. So, the guys came in with half of the floor ripped out around the toilet, and they had to replace the plyscore on the underlay. And they did a great job. The ceramic flooring is easy to clean. Ceramic is better in a bathroom area because of the moisture. I had vinyl there before and over the course of the years, it wore out and the floor started to sag around the toilet area. I was very happy with the two guys that came here. I thought they were gonna have a harder time. But they were quick, efficient and they knew what they were doing. They also did the stairs for my daughter and my son-in-law. And they did a wonderful job there.

We had a great experience with Danielle, who came to help us choose our carpet. She was very knowledgeable and helpful. The installers were great as well. They moved everything, laid the new carpet and moved everything back to where it was. It looks great!

I purchased a carpet from Empire that was installed in a house that I manage. The tenants love it and they’re very happy with it. Empire was the first I called because I saw a commercial that they were offering a discount. The whole time I was dealing with them, I had their slogan in my mind. However, I did not enjoy my conversations with the salesperson. The salesperson did meet at the house and dealt with my tenant directly and I spoke with him over the phone. But he wasn’t helpful, nor informative, nor courteous. That was a turnoff but he worked with me on the price, which I enjoyed. And then, I had some issues.

I am so pleased with my carpet and tile installation. Everything was above my expectations. Shane is an awesome sales rep. Both the tile and carpet installers did fabulous jobs. They were very thorough, efficient, and cleaned up after themselves. This was a very good experience. I've used Empire in the past and will continue to use and refer Empire!

We had a laminate floor installed on August 5 2016 and a week later carpet was also installed by Empire Today. When the carpet was installed a transition piece for our laminate floor was not put back securely as originally installed by the empire laminate floor installer. We were instructed to contact Empire for warranty repair to solve this issue. I called and spoke to a customer service representative and then an installation coordinator to schedule an appointment. I scheduled an appointment for Saturday September 10, 2016. We waited all day and no one showed up at our home, no phone call to let us know if this was not going to happen. I called and spoke to them and they told me they were sorry and we rescheduled for Monday September 26th 2016. We waited again and another no show on this date as well, again no phone call from them.

I did carpet, hardwood, and tiles with Empire Today because they were a little bit cheaper. Though I like the design and style of the products, I am both happy and not happy with it. The installation of the tiles wasn't great. I talked to the same guy one time and he fixed once again but he said the issue comes with the product so I did not argue too much. I have to call Empire though because they charged $50 more both times.

I previously had several hits and misses with local vendors, and this time I went with Empire. I got two different things from them. One is a vinyl flooring for a kitchen / dining room and the other one is a carpeting for the living room, bedrooms, and hallway. These products have already been installed. The quality of the materials that I received was good. Furthermore, I went with a national brand company that's a little bit better priced, compared to other brands. Aside from the quality, I liked that there's a good selection. I already had the style and colors in mind.

I am not please by no means with Empire. When I made my initial appointment I inquired about laminate hardwood flooring. I explain clearly that I have a dog and wanted flooring that withstand scratches the best. The sales representative told us that the new vinyl flooring that has a lifetime warranty. Nevertheless my flooring look horrible. This is misleading the consumer. I will never recommend Empire to anyone. I will have to seek legal representation to correct this horrible experience.

I have never had a better carpet and kitchen/bathrooms floors buying experience. The salesman had all the samples with him and allowed us a gracious amount of time in making our decision. The installers were courteous and professionally knowledgeable. We are very happy with our Empire Today purchase!

I was very pleased with the carpet installers. They were very helpful and very confident on what they was doing. Will recommend Empire Today. Everything was great. It was a great experience for me and my family. They were a little late arriving but as soon as they got there they got straight to work. They were done within 2 hours.

I had and am still having terrible trouble with my purchase from Empire. The first installation of carpet had the feeling of walking on rocks from the cheap pad. Contract number **. They did a reinstall a couple months later and it is coming up all over the place. Looks terrible. I tell everyone it is Empire so they don't use this company. It still like walking on rocks in places. I saved for a long time to do this and my old carpet was in better shape than this. Also had flooring done in kitchen and laundry and bathroom had to have them out for bubbles and a spot that needed totally redone. Ugh it has discolored and looks terrible and cheap. Contract number ** Job Number **. On top of this on the second installation they put me on a bad credit report for not paying when I was making payments even though they did a terrible job. Wish I would have used someone else. Please save your hard earned money and use a reputable company.

This site must be FOS. I promise you that Empire is 100% a scam. Remember Don Lapre? He's dead because his money making scam was a scam. Well these guys have their little TV jingle, you sheeple, believe this must be a reputable company. It is far from that. I asked them to cancel my order 30 min after I placed it. Why you ask? Because the salesman forced me almost. The guy wouldn't leave. He was creepy and disgusting. He gave me 4 different prices all lower than the one prior to sell me carpet. I looked at the print, never did he ask how thick I'd want my carpet, no price per sq ft or sq yard on the sheet. Inferior products made of polyester.

The level of service I received from the Empire Today associates was outstanding. The Sales associate was knowledgeable and took time to answer my questions, reviewed the contract with me and gave me a good idea of the time line and, what the contractor would and would not do. The Customer Service Reps worked with me when I needed to reschedule the installation date and time. The Contractors showed up on time and worked very hard. Their work is beautiful, I am very pleased with the workmanship; and the quality of the products installed. Yes I would recommend Empire Today.

I had a floor installed in August 2015 I started to see problems with spaces in the floor. I called customer service in February and had them come and look at the floor. They came and said the spaces in the floor will from the light-colored wood that I chose and then I would always have this problem. They did replace however 5 boards. The installer that they said I really should get a different color floor but I would be charged for it because this is going to constantly happen. I called customer service the following day and explain my situation. The guy that I spoke to said that "that was wrong. It's not the color of the floor." If I have any more problems please call them. After a few months have gone by the floor is getting worse. Meanwhile I had been in the hospital undergoing chemotherapy so I couldn't call any sooner to get somebody back here.

We had some carpeting done by Empire Today a few years ago and recently, we got hardwood floors from them and had it installed in the kitchen. We like the whole thing. The guys that put it in did a great job. They were really good and courteous. We had the best experience with Empire.

I bought a Laminate flooring for one room and carpets for the rest. Empire gave me a pretty good deal as they had a run going at the time. I'm pleased with my flooring's color, its resistance to stains and its design and style.

I own a rental home and contracted with Empire Today to have the carpet installed on June 1st. The night before on May 31st Empire emailed me with a confirmation time. I had requested an early installation time for my new tenants were to move in in the afternoon. No installers showed up the next day, Empire told us we had cancelled the appointment. They scheduled a new appointment 3 days later. I found out that when an independent Empire dealer runs late they just cancel the order and blame the customer for the cancellation. I lost 3 days rent and Empire lost tens of potential customers.

The past few years, I’ve gotten carpeting and tiles. I liked what I saw at Empire Today, but had problems with the outdoor carpeting this year. It’s a year old and it came very stained. I called them and they said it was a water stain. I told them to bring someone in to see the stain and they sent an inspector out who said it wasn't a water stain. He said that whoever installed it put too much of the glue under the carpet and it came through on top. Empire didn’t fix anything. They told me that the warranty had worn off and the carpet had to be replaced. I told them I was not going to replace it and to get someone to come in, clean it and see if they could get the horrible stain out. This was one bad experience and they should’ve given me a discount. But they wouldn't so I told them to just forget it.

My experience with Empire Today has been the worse. Had problems with this company since day one, they did a terrible job with installation. Have called the company numerous times, get the run around all the time from one person to the other and never a solution. A week ago walking in my kitchen with socks on. A piece of the wood got stuck to my sock and ripped off leaving a big spot missing in the floor. Called company and was told my warranty was over 1 week ago. Therefore will be a $375.00 to fix the floor.

We had a consultation out from Empire to quote us a price on laminate flooring for 1000 sqft. We have received 5 other quotes from reliable companies. We wanted a 12mm floor, carpet removed, furniture moved, and installed. The floor included padding and quarter round. The standard stuff nothing special. The quote was $17,200!!! We stopped talking and asked her to leave. No point in talking about this. It was over budget. Not sure how they could get to $6000. I told her "We have quotes from your same company from march 2015 for $5200." Not sure how in a year we got from $5200 to $17,200??? Every quote we have received is around $4800 to 6200. Not sure why this company thinks $17,000 is acceptable. SCAM!!!

I asked the man from Empire Today that came originally about the half-price situation as advertised on TV, and the only thing he ever told me is that he will give me every discount he can. I went ahead and gave him my credit card and he charged $200. There was an additional $700 and odd dollars that had to be paid. Then, Empire sent a crew in there. First of all, they couldn't speak English and they demanded the payment before they started to work. I'm 85 years old, and have never paid in advance before the work is done, but they insisted. I'm paralyzed in a care home and had to make a trip home to check this work out. And of course, my wife was there and they wouldn't start to work until they got the payment. I had already been about three weeks waiting to get the work done. They even promised to get it done one day and it was canceled for some ungodly reason. Then, they rescheduled me a couple of weeks down the line.

Two neighbors recommended Empire and since we’ve already done flooring on the main level of my whole home, Empire did pretty much the whole upper level. The entire upstairs and the staircase, four bedrooms, the hallway, all of the closets, and staircase have been installed with new hardwood flooring. So far, I like the flooring's color and design. Although we had a little problem and they were back out here the other day. They didn't tell me that they don’t make a nail putty yet for the wood that I chose. It’s a lot of an eyesore that the putty is a different color from the wood considering my floor is over $9,000. I don’t like that. That’s quite annoying to me since I didn’t know that in the beginning. Had I known that, I would have picked a different wood color. I would still recommend them but I’d tell them about my experience so that they could make an informed choice.

We had neighbors who were very happy with Empire Today so we got rugs from them and had them install it in our basement. We like pretty much everything about our new rug - the colors, the quality, the comfort. Also, the gentlemen who came were professional. They took out the old rug and cleaned up. It was a good experience with Empire.

Empire's price was reasonable. We found a product that we liked and they could do it right away so we got them to install laminate flooring in the bedrooms and in the sitting room. The appearance and style of our new flooring look nice.

Empire Today installed vinyl tiles in my kitchen and dining room. Other companies had a cost that's a little bit less but not as convenient as Empire. The new flooring is easy to maintain. I have absolutely no problem with Empire and it’s the third time I’ve used them. I’ve been very pleased, but as far as the installation, it made me very nervous or insecure as a younger female to have a bunch of people at my house whom I do not know what they’re saying. Right now we have Latino workers but they ought not to be talking constantly in a language that I can’t understand. I don’t like that and it’s intimidating to me. But other than that, everything was perfect.

We got wall carpets from Empire Today installed in our whole house. We had looked at other brands prior. It came down to the right price my wife wanted and the money she was gonna spend, and Empire Today had a sale going on so she got it done with them. The product has good quality and I like everything about it.

My husband shopped around and his buddy had carpeting put in by Empire so he asked them to come out and give an estimate. The guys came in and showed us the carpets they had and he was real pleased about how they were telling them things about it. We've had no problem at all and we couldn’t have asked for better people. The installers were wonderful, polite, really nice, didn't mess around, and were very careful of how they did it. They did their job and we were so pleased.

Empire Today sucks. They were supposed to install carpeting on two and a half rooms in two different trips because we have so much junk. The guys do one room and the other room the following week. We paid $1,200 which is more than what we're supposed to because the job was $900. However, they didn't want to do it unless I gave them the money, so I told them that I'll pay when they did their job. I'm not paying for a job that's gonna be done in one or two weeks later.

We saw an advertisement on tv for half price flooring and installation on select floors. Empire Today states that you get a FREE in home estimate guaranteed for 30 days with NO HIDDEN FEES. We contacted them and scheduled our estimate and told vinyl sheet was included on the half off sale. We were given an estimate for vinyl sheet flooring in our basement of just under 300 square feet. The sales rep was friendly at first. The price was well over $5000 for certain floors and almost $4000 for the vinyl sheet we wanted, which WAS NOT HALF OFF. We were told about various payment options. We stated that we weren't going to sign anything yet, but wanted to talk about it and compare prices.

Set appointment for Empire salesperson to come to our home - said he was running late and still had an appointment before us (he was attending Donut Day at his child's school). We asked for 2 different estimates - part LVP and part carpet - all LVP and carpet on stairs only. We agreed on all LVP and carpet on stairs - more expensive of 2 estimates. We put $2000 down and waited for contract to be emailed. It was the wrong contract and contacted salesperson. He'll correct - after a week of waiting - only sent us a change request. Again asked for new contract - nothing. Then received confirmation request for installation via email - again WRONG CONTRACT - asked for new contract again - RECEIVED A DIFFERENT CONFIRMATION REQUEST FOR INSTALLATION.

We've purchased from Empire many times before. Recently, we purchased carpets for two homes. Home Depot was cheaper but was swamped because of their free installation. They were out for a couple of months. I called Empire to get things set up with them thinking that it would be installed the next day. I called Empire again to check and turns out that we were taken off the list. They gave us a discount to match Home Depot's price and gave us more discount because it had to be installed on a different date. So they fixed it and it worked out fine. They installed it quickly which was all we asked.

I used Empire Today years ago and now they have installed the carpet on the stairway, the living room, the dining room and the stairway downstairs of our house. It's nice and I like its coloring and style. I’m satisfied with them.

Recently, I bought carpeting and vinyl flooring from Empire Today. They did a great job on my carpeting and I like the carpet’s color, design and style. I was supposed to get a vinyl floor down in the bathroom and the installation team lifted the piece of flooring off my old floor and the whole floor was rotten. I had to call in a contractor to lift the old floor and put the new flooring for me. I'm supposed to get a refund for everything for the vinyl flooring that Empire is going to lay for me. They kept saying they'll get back with me but they haven't. It's been going on for over a week. I asked for supervisors and they said the supervisors were busy that they couldn't speak with me that time. That was a waste of time. I'm going to call them again and if they can't give me an answer, I'm going to cancel my order.

After hearing about Empire Today on television commercials for YEARS I thought I would give them a try to get new carpet for our home. The online scheduling process worked great and even sent me an e-mail confirmation of my meeting. I took off from work to meet them between 1:00 pm and 3:00 pm for my initial sales meeting. Around 2:00 pm on the day of my scheduled appointment I was contacted by someone from Empire (not given a name) and I was advised my sales representative was running late, but he would head my way around 2:30 pm. I agreed to wait.

It took months for my flooring to be installed (badly). I had to take numerous unpaid leave days from work to be present for all (failed) installation appointments. Since I had no flooring, I had to delay my move and had to incur hotel and storage expenses because I had to vacate the place where I lived; the situation quickly became a financial burden and Empire Today did absolutely nothing to make it less painful.

I had Empire Today do the carpeting in my basement two years ago but I had a water leak and it was destroyed. So I had them install a new one, and I like that it is soft and sturdy at the same time. However, the installation process was a bit difficult because the first time around, the person who came to install the carpet had not been given the correct amount of carpet. What happened was they went back on their own because they did not have enough carpet and the particular one that I chose first was not available. Then they had to come back again to get another one.

We had carpet installed in our home back in 2010 from Empire Today and my most recent business with them is the 500 square-foot tile floor. There was a lot of errors during the first installation so they had to reinstall it. After that, some things got better, but now we have additional things surfacing. I've been working with them on and off for about a month and a half. They kept saying they'll keep reinstalling or fixing it until it's right but I feel that they should have gotten it right after two full installations. We're pulling a bunch of documentation now so we can move forward with them with what we want.

I got Empire Today install tile in the kitchen. I like the durability, the style, and color. I don't know anything about tiles but the cleaning so far is good. However, I wish they had told me that it would be so messy. It was very bad. But I love them because they did a good job. They are good people, and I would recommend them.

We've had Empire Today before in our other house and were happy with them, so we stayed with the company. Their guys installed the carpets and laminate floors in our kitchen and did a good job. We like the color and the way the flooring looks like in our place.

Bought carpet from Empire Today a month ago. It was installed on a couple of our hallways and on the stairway. They beat other brands that I considered in quality and price. Everything was very good. I like its design and style and it is comfortable and easy to clean.

Empire Today had done work for my daughter. They also installed laminate flooring in the main areas of our home. I’m pleased with the floors and like the maintenance aspect of it. I would recommend them.

I haven't had carpets for years because I've always had a tile floor. I needed my stairway carpeted and my daughter remembered Empire Today's phone number. When I got online and looked, they were having a sale so I called them. I liked the salesman who came out to my home and showed me the samples really well. And the service was great, too. I love the carpet. I haven't had it long enough to know if it's easy to clean but I like the thickness of it and the design on it which is a mingled beige and brown. I was so pleased with my experience.

I liked the work Empire Today did. Recently, they installed linoleum in the kitchen and hardwood flooring on the stairs. I had two different installers for each and they were very friendly and they both did a good job. I like the hardwood flooring's color because it makes the house look richer.

We ordered flooring to be installed on Thursday 9/29 and the installers told us our floor was not level enough for the product. We then ordered new product that would work with our floor. The installers were supposed to return on Friday 9/30 but there was a no call/no show. When I called they stated they were at another job and would not make it. We then rescheduled for Tuesday 10/4 but again no call / no show. When I called this time I was told our appointment was changed to 10/30 which is a Sunday and makes no sense. I had to take off work twice to wait for the flooring to be put in and if we do decide to stay with Empire we will have cement flooring until completed. Very displeased with the lack of communication. My wife and I came to the conclusion that by pushing the dates back enough, Empire is hoping we will cancel but actually we just want our flooring done as we were told numerous times.

I bought some manufactured white laminate flooring on 50% from Empire Today and I like that it's easy to care. Though they didn't tell me anything about it, my daughter-in-law takes care of my floors for me and she says I shouldn't dare put water on it because it’ll come up. I love my new flooring but their guys lost the control knob to my whole house fan so I’ve been using the pliers to turn it on and off. I also have a pocket door going out to my service porch and they messed up the bottom of that.

I had looked for some carpets at Lowe’s and though the quality was comparable, Empire Today was able to beat Lowe’s cost. We were selling the home at that time so cost was the factor we went with Empire. The installers were very nice and friendly. They were very pleasant to work with.

I had purchased from Empire Today in the past and I was satisfied so I went with them again to purchase carpets for my two bedrooms. The carpets are comfortable and it has met my expectations. I'd recommend them.

I bought a few cut sets and carpeting for 3 different rooms from Empire Today. I didn't consider any other brand because I knew their name. The products were how I expected it to be. I like the carpet's padding and the comfort it brings. Empire Today was just perfect all the way around.

Firstly, reviews of products or services are incredibly influential when it comes to choosing a supplier/company. When my wife and I reviewed this company, we were amazed at the many great reviews to be said by the overall company as a whole. Not to mention the longevity and expertise this company emits on their website, one would believe they have it all together. However, that is a false statement at best.

When the salesman came out I told him I wanted furniture, demolition and installation. He looked around and said since I have heavy furniture and the tile we had would be hard to remove he would have to charge more. I agreed but didn't get an itemize quote - just a total price. When the demo crew came out they found we had asbestos, not Empire's fault. So we had a moving company move the furniture out and an asbestos company remove the flooring, so all the installers needed to do was install the flooring. When I talked to my salesman he said he will look into it. He came back with a discount they would give me. In talking to the tech that removed just the flooring it took 4 man days.

I went with Empire Today because of the quickness of the install. The installer was really nice and they did a great job and cleaned up after themselves. They installed laminate wood floor in a bedroom and it looks nice and like real wood.

I've got a carpet from Empire before so when I carpeted my floor in my den, dining room, and hallway I went with them again. Their carpet lasts and it's a good brand. Plus, the price was good. I'm satisfied with everything, I would recommend Empire Today.

We recently had our living room, dining room, hallway, and a bedroom carpeted by Empire Today. I heard they do good-quality work and they did right out in front of me. I'm very satisfied with the work they did. The carpet is very comfortable and it suits our walls. We picked a good color. The only problem I have is paying for it now.

Empire Today installed some carpet over at the bonus room that we finished out. Their cost and quality compared to the other brands were about the same but I chose their product because of their rep. Their presenter and installer were professional and courteous as well. I’m happy with the carpet I’ve selected and I’m well satisfied with the whole transaction.

The carpeting from Empire Today that we had put in the basement was fine but the flooring they put in the kitchen was not the proper one. It started pulling up and peeling apart and we kept calling them to come fix it. It got to the point where it had to have the asbestos test done for the Clean Air act, which was weird as we had already had them in there to do the work. They ripped and rolled it up and threw it out the door in three minutes, so I could tell the flooring wasn't even properly put down. Then they came and did the new flooring which we were really happy with.

I used Empire when I initially bought the house to carpet the whole of it. It was so easy before, that I gave Empire a call again and bought new carpeting for the living room, the hallway and the stairs. My salesman was exceptionally cool. I liked that he listened to what I wanted rather than tried to just pitch me on anything. But I disliked that when I came home after it had been installed, the installers had left my door off the hinges and left some tools in the house. It looks like they were coming back later to finish. I called and told that to the customer service line. The guys came back for their tools and they were apologetic. It’s easy and quick and the prices are reasonable. They're dealing with contractors, so installation can be a little bumpy.

We got some engineered hardwood from Empire Today for the living room, the dining room, the office, and the hallway. We also looked at 50 Floor but the cost and quality of Empire Today's product were outstanding. I love everything about our new flooring. It’s way better than carpet. The installer, Gabriel and his crew, did an awesome job and I really enjoyed them. Aaron who was my sales rep and the girl that I would spoke to on the phone about the installation, Joanna, were amazing.

Empire Today was recommended to me by my daughter. Everything went fine with them and I like the men who came and did the installation. They were fast, good and polite, so I was satisfied with the installation. I'm enjoying the carpet they put in my living room and hall. I’ve had it in a short time but it seems fine. It's a plain carpet and there’s no design in it but it’s beautiful.

I used Empire Today in New Jersey and had a wonderful experience, I can't say the same in Georgia. I had carpet installed with waterproof padding underneath. They stapled this to my hardwood floors, which I want to preserve for the future. They used 1/2 inch staples in my 3/4 inch solid oak hardwood floors, I don't see how my floors are not ruined now. Empire Today said my floors are fine. The installers did not tape over the seams in the padding. The reasoning was because the seams were so close together they didn't need to.

After sending my email to the President and BBB this was my next email.

We had carpet put in by Empire Today and it is very nice. We also looked at Home Depot, but Empire was cheaper. The salesman that we had was really good. The installers were great too. They were courteous, kind, and did a great job, but Empire screwed up in terms of the scheduling. We were told that if we bought it, it would be installed by the end of the month. And then, we were told that they can’t make it by the end of the month, but they can do it on Saturday morning and they'd give us a call by then.

They did an awful work on my floor. I had laminate floor done couple months ago with Empire Today and they start bouncing. I called the company and they send the guy to check it, and they said my base floor wasn't good and need to fix that myself. Really? Before I had it done, they send me a another guy to have consult give me a price etc. He said my floor is perfect and ready to start work on. Now Empire Today says my floor wasn't good and they wouldn't know until given the problem. How come you would put anything on bad base floor until make sure it's ok. They do very poor work and blame customer for that. Keep away from that company.

I called Empire for their 50% off promo for their flooring. I was in a rush because I was running out of time to go to other places so I went with them. I take full responsibility for that. But I felt like I was ripped off. I’m not happy with the product and was shown samples of only the expensive ones. The salesman did not tell me anything about the product, and he brought out his three ugliest samples and said, “These are the three that you could get 50% off of." He said those were the top laminate products, He didn’t show me anything else, so I thought that was all they had. So I just picked one out of those booklets that he had. But when he was about to leave, I saw that he had a ton of other samples in his car.

I got some new carpet in my entire house except for the kitchen installed by Empire Today. They were highly recommended by my real estate agent and their service was really good. The guys who installed the carpet were on time, worked fast, and did a good job. Having a new carpet is nice and the whole experience overall was good.

I’m satisfied with the carpeting installed by Empire Today in my bedroom. I like the style and the color I picked out. I haven’t had it long enough to even shampoo it and I haven’t even been in my room since I had it installed because I’m hanging out at my mom’s because she has health issues. I heard that Empire was good and I like the idea that they were going to move the furniture out, lay it down, install it, and then put it back in. That was the real main factor why I had them and I’m a widower so I would’ve had to find someone to do that for me.

My experience purchasing from Empire Today was great. They came in and did a beautiful job. The salesman was good at measurements and everything. He and all the guys who came in to do the work had a nice personality. They also did a good job installing the carpet and putting our furniture back. They even vacuumed the carpet. I like the color of it. It's favorable to what I had before and it's very comfortable. I love the padding because it's very good to walk upon. It feels like I'm walking upon a sponge. The quality of the carpet is just as good as the ones who were gonna charge me more.

I had the worst experience of my life dealing with Empire today after I got my old carpet removed and installed new one by them in June 2016. Before signing the contract, I explained the salesperson very clearly that its a 14 years old house and the floor squeaks little bit in bedroom and I would like this to be taken care of during carpet installation. It was a minor squeak and sales person agreed that the installer will fix it. Installer heard the squeak and aligned to fix during installation and said they fix these minor issues anyways. Not sure how they removed the old carpet or installed the new, the squeaking noise increased multi-fold after the installation of the carpet!!!

I don't know where to begin. This has been a painful experience for my wife and I. Empire arrived to install engineered hardwood in our basement and hardwood in our 3rd floor of our home on 9/26/16. To our surprise, the installers told us they only received notification of the basement, only bringing the materials to cover that area. We called Empire to inquire about the supplies for the other rooms, which they kindly admitted fault and gave us a small discount for the shortage and we happily rescheduled the rest of the order to be completed two days later, 09/28/16. This is when the nightmare began.

We’ve done enough renovation and we did consider other brands before we went with Empire Today. Their cost and quality were definitely better. We got in on a good sale which was very helpful, but the fact that they were moving furniture and doing the complete job more so than the others made us decide to go with them. They did a good job on the carpet which they installed in our 3 bedrooms. The representative was also very nice. He came to the house and was polite. It went well with him, too.

Everything was really great with Empire Today. I bought a carpet for the entire house and had no problems with them. I’m handicapped and their rep came to the house which made life easier. I like the fact that the carpet is nice and clean. It looks pretty.

I've seen Empire Today on TV and the radio ever since I was a kid. They have years of doing work so I got carpet and floor to the bathroom from them. The color of the flooring is my favorite and everything is real fantastic. They came when they said and there was no delays. They had what we ordered and they had enough carpet. That was not the case in what I had experienced years ago when I ordered from other people. I was 1000% happy with everything they did.

My mom used Empire thirty years ago and their phone number was stuck in our heads. I had them put carpeting in my rental property too. When I got a confirmation call for the installation, I asked that the installers call me half an hour when they were on their way, but I never got a call. It was a good thing I was there on time. That was the only problem, but otherwise, the installers were very nice.

It was so much more convenient to go with Empire Today compared to others. We met with their rep about two weeks before we moved in to our new house, before we closed, so the previous owners allowed us to come in and get the measurements done. And then, they did the quote and we were able to schedule the carpet installation. We closed on a Thursday and they were able to do the carpet on that Friday. The installers left everything really clean. They did a nice job and everything was really good.

Empire Today said they can come in right away so I had the whole house fully carpeted by them 2 weeks ago. They do fast work and were good. Our carpet is very comfortable especially since we chose a very heavy padding.

Empire was a little cheaper than other brands and I know the guy who came to the house. I got them to install carpeting because we're getting the house ready to sell. We didn’t go to an upper-end carpet so it did exactly what we needed it to do and it looks great. The installers were awesome, very polite, clean, neat, and did a little more than they thought they were gonna have to do even though that was part of it. There was a little area that they had to do a little extra work on but there were no complaints. They got it done and cleaned up well. I’d recommend them.

Horrible experience!!! Two weeks after installation I noticed the edges of the flooring coming up and needed replacement. They claimed water damage... what water? Because I have a dog they tried to claim it was urine. Then I was told because it was behind the couch maybe a water bottle rolled under and leaked. They insisted so how do I disprove any of this? I had to pay $250 to have it replaced. It would have been more but I had a leftover box from the original installation.

I had a good experience with Empire Today. They sent a guy to our house and he seemed to know what he was talking about. It also looked like they had decent products so I went with them and had them install carpet at home. I was surprised when he gave me a call back the next day to make sure everything went all right. I like the carpet and the installer. I was pleased with the experience.

Empire has more expensive cost than the other brands I considered but the turnaround time was quicker. They installed hardwood floor in my great room, dining room, kitchen, and foyers. I like the color however I need to find out about the warranty because there are little niches. Another issue I have is that there was a lot of dust and the people who put the floor in should have prepared for that as far as covering up the items.

I had my hardwood floor from Empire Today installed within the hallway and in the living room, and the carpet in the bedroom. I'm getting a lot of compliments on both of them, especially on the hardwood floor.

My daughter checked out two or three different flooring companies and Empire Today had the best deal. She had carpet installed with them and from her recommendation, we went with Empire Today as well. We bought carpets and these were installed in the living, dining, front room and hallways. The carpets had a scratch guard feature and pet pads especially that we have pets. We've already had mishaps with the pets and these features worked well.

When I bought my home, I contacted Empire to have new vinyl floors put in. I paid $7,000 for this. They sent crackhead installers, I had to call the main office every day to get them to come to work on my flooring. They'd arrive at three in the afternoon and stay til after 10. This was a nightmare. After they left, we discovered that they hadn't nailed down the trim, they had just laid it on the bottom of the walls to make it look like it was done. Same with the floor vents, they weren't screwed down. A couple months later, we discovered that the vinyl in the hallway hadn't been glued down. When I called and complained, they offered me a thirty-five dollar refund as compensation for this nightmare. I laughed at them, I couldn't help it. I am so angry and so burned by this company, I wish I could hire a lawyer and get some of my money back.

I was shopping for new carpeting for a house my parents bought. They live over 90 minutes away and are 87 and 84 respectively. My mom has Parkinsons and uses a walker. It's not easy for them to get here to get the house ready, so I'm doing it for them. I preface with this info as I told the same thing to the salesman... and you can read how things ended in #3. My issues:

I was very happy with Empire's carpet installation. They did a very good job on all the stairs and the landings. I also liked the quality of the product they had, which was why I picked them. It's very comfortable, durable and very high-quality.

I had a wonderful experience with Empire Today and everything went well. They installed carpeting in my basement and I like the color of the carpet. I had set out from the Home Depot but I liked the Empire better.

I bought some carpeting from Empire Today and they came in and installed it the next day. It was a good experience and I’m very happy.

We are happy with the carpet, but the installation left us with 1 of our closets not closing. I've contacted both our seller (Daniel **) and Empire and have not had the issue addressed in a month. I will continue to bug and bug as this is not acceptable. I will also not recommend Empire as this customer service issue is truly disappointing.

Our install went well and it looks good. We paid to have the hardwood floors glued down, but the delivery/installers came with the floating hardwood floor instead. We paid in full prior to the install and so at the time of install we decided to go with the floating floor rather than reschedule and asked for a refund for the glue down part. We were told 7-10 business days for the refund. Nothing on the 10th day and I called Empire and they have NO information showing anything is even happening with my refund. This is a big deal to me as this is almost an $800.00 refund.

Since I've already dealt with Empire Today before, I decided to get them again to install carpeting in my living room, dining room, and the hall. I like all of the flooring's features - the design, the colors, stain-resistance, and how easy it is to clean. It has met my expectations.

We always use Empire Today and it's easier with them. They come to the house and they're fast and the customer service is usually good. Also, Walter, our salesman, was amazing. Recently, we got carpets from them and these were placed upstairs, in the three bedrooms and a hall. The flooring has been fine and I like its style.