Empire Today Reviews

I had so many issues with Empire Today that I think even 1 Star is too much for them!!! Sales Rep Jeff ** mislead me in everything he could and said everything he could to close the deal, from pricing to guarantees to even saying they would match my quotes. He stated that he has been working for them for a long time and yet did not even know the product correctly and sold me incorrect product that then after signing the contract had to come back and we had to change the product we had like because of his lack of knowledge to what he was selling. There is too much to mention to even a Retention agent named Joanna who promised me the ski and moon to not cancel and then every time I would call she would be off and were unable to contact her.

Empire Today installed the carpets on my living room. The gentlemen who installed them were really nice and worked well. The carpet has the same quality compared to other brands, but their costs were a couple of hundred dollars less. I really like the way it looks and overall, it was a really good experience. I would use them and recommend them in the future. In fact, I have an appointment with them again to have another room carpeted.

I went to Home Depot and Lowe's but their timeframe did not work so I went with Empire Today to install the carpet for my entire house. The flooring has met my expectations and I like how plush the pad is. The installation crew was really good. I'm a general contractor and so I was very pleased with them.

I’ve used Empire before and I like the work. So I bought Carpeting for the bedroom. The color of the carpeting is beautiful and the texture is nice. It was as I expected it to be. The only thing not done right was when they did the installation, they also installed it in our bedroom closet. So, they had to take off the closet door and now it’s not on properly. It’s not on the track.

Sales made promises they didn't keep. Most important Sales Complaint: Empire would install floor in the entire first floor with no thresholds. There are eight thresholds after installation. Installation: Took extra day, never advised of thresholds before laying them, yet we were home all day to approve extra costs. After Care: Installed 1/2016, began lifting in two rooms. Empire came back, fixed flooring (by that time in several places). When we were phoned to see how the repairs went, I advised rep, the flooring was already coming up in other places. I told her I would call back to fix again. I called, as was lifted and lifting in other rooms. (4 of 6 rooms showed lifted flooring). I sent pictures. I was advised person would come to check out floor, see if qualifies for replacement. Moisture showed .02 (no problem there). Did you know you can't wash laminate floor? It's horrible!!

I have a friend that had Empire Today put in, and she really likes it. I also liked the salesperson at Empire so I bought carpeting for my living room, dining room, hallway, and two bedrooms and blinds for my living room and bedroom. The cost was way more at Home Depot for pretty much the same quality. I like the color and softness of my new carpet. I have a dog and the carpet cleans up really good. I love my carpet from Empire Today.

I had carpeting installed in my home by Empire Today. We were pleased with the product and satisfied that it would be a good deal. The carpet is about five feet by 12 feet. I had measured the carpet prior to the Empire guy measuring it, and he said, "We have to have this excess because it might not fit, otherwise." So, I bought that. In reality, I ended up with a lot of extra carpets. But other than that, everything was fine. The installer did fine work. He was here when I needed him. So, I was pleased with the installation.

We purchased carpet from Empire Today a year ago. We had a good experience with the salesman and the installers. However, I immediately noticed pieces of the carpet pulling out and a few months later, it started looking really matted. I had the carpet professionally cleaned because it was in the contract it would have to be clean every 12 to 18 months. It didn't look any different than before I had it cleaned. I called Empire and they sent out the installers who said they had seen this before and it was a defect in the carpet and would need to be replaced and would let the office know.

I ripped the bathroom flooring before Empire came in. I wanted to check the floor myself to make sure I got all the crummy wood that was there. So, the guys came in with half of the floor ripped out around the toilet, and they had to replace the plyscore on the underlay. And they did a great job. The ceramic flooring is easy to clean. Ceramic is better in a bathroom area because of the moisture. I had vinyl there before and over the course of the years, it wore out and the floor started to sag around the toilet area. I was very happy with the two guys that came here. I thought they were gonna have a harder time. But they were quick, efficient and they knew what they were doing. They also did the stairs for my daughter and my son-in-law. And they did a wonderful job there.

We had a great experience with Danielle, who came to help us choose our carpet. She was very knowledgeable and helpful. The installers were great as well. They moved everything, laid the new carpet and moved everything back to where it was. It looks great!

I purchased a carpet from Empire that was installed in a house that I manage. The tenants love it and they’re very happy with it. Empire was the first I called because I saw a commercial that they were offering a discount. The whole time I was dealing with them, I had their slogan in my mind. However, I did not enjoy my conversations with the salesperson. The salesperson did meet at the house and dealt with my tenant directly and I spoke with him over the phone. But he wasn’t helpful, nor informative, nor courteous. That was a turnoff but he worked with me on the price, which I enjoyed. And then, I had some issues.

I am so pleased with my carpet and tile installation. Everything was above my expectations. Shane is an awesome sales rep. Both the tile and carpet installers did fabulous jobs. They were very thorough, efficient, and cleaned up after themselves. This was a very good experience. I've used Empire in the past and will continue to use and refer Empire!

We had a laminate floor installed on August 5 2016 and a week later carpet was also installed by Empire Today. When the carpet was installed a transition piece for our laminate floor was not put back securely as originally installed by the empire laminate floor installer. We were instructed to contact Empire for warranty repair to solve this issue. I called and spoke to a customer service representative and then an installation coordinator to schedule an appointment. I scheduled an appointment for Saturday September 10, 2016. We waited all day and no one showed up at our home, no phone call to let us know if this was not going to happen. I called and spoke to them and they told me they were sorry and we rescheduled for Monday September 26th 2016. We waited again and another no show on this date as well, again no phone call from them.

I did carpet, hardwood, and tiles with Empire Today because they were a little bit cheaper. Though I like the design and style of the products, I am both happy and not happy with it. The installation of the tiles wasn't great. I talked to the same guy one time and he fixed once again but he said the issue comes with the product so I did not argue too much. I have to call Empire though because they charged $50 more both times.

I previously had several hits and misses with local vendors, and this time I went with Empire. I got two different things from them. One is a vinyl flooring for a kitchen / dining room and the other one is a carpeting for the living room, bedrooms, and hallway. These products have already been installed. The quality of the materials that I received was good. Furthermore, I went with a national brand company that's a little bit better priced, compared to other brands. Aside from the quality, I liked that there's a good selection. I already had the style and colors in mind.

I am not please by no means with Empire. When I made my initial appointment I inquired about laminate hardwood flooring. I explain clearly that I have a dog and wanted flooring that withstand scratches the best. The sales representative told us that the new vinyl flooring that has a lifetime warranty. Nevertheless my flooring look horrible. This is misleading the consumer. I will never recommend Empire to anyone. I will have to seek legal representation to correct this horrible experience.

I have never had a better carpet and kitchen/bathrooms floors buying experience. The salesman had all the samples with him and allowed us a gracious amount of time in making our decision. The installers were courteous and professionally knowledgeable. We are very happy with our Empire Today purchase!

I was very pleased with the carpet installers. They were very helpful and very confident on what they was doing. Will recommend Empire Today. Everything was great. It was a great experience for me and my family. They were a little late arriving but as soon as they got there they got straight to work. They were done within 2 hours.

I had and am still having terrible trouble with my purchase from Empire. The first installation of carpet had the feeling of walking on rocks from the cheap pad. Contract number **. They did a reinstall a couple months later and it is coming up all over the place. Looks terrible. I tell everyone it is Empire so they don't use this company. It still like walking on rocks in places. I saved for a long time to do this and my old carpet was in better shape than this. Also had flooring done in kitchen and laundry and bathroom had to have them out for bubbles and a spot that needed totally redone. Ugh it has discolored and looks terrible and cheap. Contract number ** Job Number **. On top of this on the second installation they put me on a bad credit report for not paying when I was making payments even though they did a terrible job. Wish I would have used someone else. Please save your hard earned money and use a reputable company.

This site must be FOS. I promise you that Empire is 100% a scam. Remember Don Lapre? He's dead because his money making scam was a scam. Well these guys have their little TV jingle, you sheeple, believe this must be a reputable company. It is far from that. I asked them to cancel my order 30 min after I placed it. Why you ask? Because the salesman forced me almost. The guy wouldn't leave. He was creepy and disgusting. He gave me 4 different prices all lower than the one prior to sell me carpet. I looked at the print, never did he ask how thick I'd want my carpet, no price per sq ft or sq yard on the sheet. Inferior products made of polyester.

The level of service I received from the Empire Today associates was outstanding. The Sales associate was knowledgeable and took time to answer my questions, reviewed the contract with me and gave me a good idea of the time line and, what the contractor would and would not do. The Customer Service Reps worked with me when I needed to reschedule the installation date and time. The Contractors showed up on time and worked very hard. Their work is beautiful, I am very pleased with the workmanship; and the quality of the products installed. Yes I would recommend Empire Today.

I had a floor installed in August 2015 I started to see problems with spaces in the floor. I called customer service in February and had them come and look at the floor. They came and said the spaces in the floor will from the light-colored wood that I chose and then I would always have this problem. They did replace however 5 boards. The installer that they said I really should get a different color floor but I would be charged for it because this is going to constantly happen. I called customer service the following day and explain my situation. The guy that I spoke to said that "that was wrong. It's not the color of the floor." If I have any more problems please call them. After a few months have gone by the floor is getting worse. Meanwhile I had been in the hospital undergoing chemotherapy so I couldn't call any sooner to get somebody back here.

We had some carpeting done by Empire Today a few years ago and recently, we got hardwood floors from them and had it installed in the kitchen. We like the whole thing. The guys that put it in did a great job. They were really good and courteous. We had the best experience with Empire.

I bought a Laminate flooring for one room and carpets for the rest. Empire gave me a pretty good deal as they had a run going at the time. I'm pleased with my flooring's color, its resistance to stains and its design and style.

I own a rental home and contracted with Empire Today to have the carpet installed on June 1st. The night before on May 31st Empire emailed me with a confirmation time. I had requested an early installation time for my new tenants were to move in in the afternoon. No installers showed up the next day, Empire told us we had cancelled the appointment. They scheduled a new appointment 3 days later. I found out that when an independent Empire dealer runs late they just cancel the order and blame the customer for the cancellation. I lost 3 days rent and Empire lost tens of potential customers.

The past few years, I’ve gotten carpeting and tiles. I liked what I saw at Empire Today, but had problems with the outdoor carpeting this year. It’s a year old and it came very stained. I called them and they said it was a water stain. I told them to bring someone in to see the stain and they sent an inspector out who said it wasn't a water stain. He said that whoever installed it put too much of the glue under the carpet and it came through on top. Empire didn’t fix anything. They told me that the warranty had worn off and the carpet had to be replaced. I told them I was not going to replace it and to get someone to come in, clean it and see if they could get the horrible stain out. This was one bad experience and they should’ve given me a discount. But they wouldn't so I told them to just forget it.

My experience with Empire Today has been the worse. Had problems with this company since day one, they did a terrible job with installation. Have called the company numerous times, get the run around all the time from one person to the other and never a solution. A week ago walking in my kitchen with socks on. A piece of the wood got stuck to my sock and ripped off leaving a big spot missing in the floor. Called company and was told my warranty was over 1 week ago. Therefore will be a $375.00 to fix the floor.

We had a consultation out from Empire to quote us a price on laminate flooring for 1000 sqft. We have received 5 other quotes from reliable companies. We wanted a 12mm floor, carpet removed, furniture moved, and installed. The floor included padding and quarter round. The standard stuff nothing special. The quote was $17,200!!! We stopped talking and asked her to leave. No point in talking about this. It was over budget. Not sure how they could get to $6000. I told her "We have quotes from your same company from march 2015 for $5200." Not sure how in a year we got from $5200 to $17,200??? Every quote we have received is around $4800 to 6200. Not sure why this company thinks $17,000 is acceptable. SCAM!!!

We had neighbors who were very happy with Empire Today so we got rugs from them and had them install it in our basement. We like pretty much everything about our new rug - the colors, the quality, the comfort. Also, the gentlemen who came were professional. They took out the old rug and cleaned up. It was a good experience with Empire.

Two neighbors recommended Empire and since we’ve already done flooring on the main level of my whole home, Empire did pretty much the whole upper level. The entire upstairs and the staircase, four bedrooms, the hallway, all of the closets, and staircase have been installed with new hardwood flooring. So far, I like the flooring's color and design. Although we had a little problem and they were back out here the other day. They didn't tell me that they don’t make a nail putty yet for the wood that I chose. It’s a lot of an eyesore that the putty is a different color from the wood considering my floor is over $9,000. I don’t like that. That’s quite annoying to me since I didn’t know that in the beginning. Had I known that, I would have picked a different wood color. I would still recommend them but I’d tell them about my experience so that they could make an informed choice.

I asked the man from Empire Today that came originally about the half-price situation as advertised on TV, and the only thing he ever told me is that he will give me every discount he can. I went ahead and gave him my credit card and he charged $200. There was an additional $700 and odd dollars that had to be paid. Then, Empire sent a crew in there. First of all, they couldn't speak English and they demanded the payment before they started to work. I'm 85 years old, and have never paid in advance before the work is done, but they insisted. I'm paralyzed in a care home and had to make a trip home to check this work out. And of course, my wife was there and they wouldn't start to work until they got the payment. I had already been about three weeks waiting to get the work done. They even promised to get it done one day and it was canceled for some ungodly reason. Then, they rescheduled me a couple of weeks down the line.

Empire's price was reasonable. We found a product that we liked and they could do it right away so we got them to install laminate flooring in the bedrooms and in the sitting room. The appearance and style of our new flooring look nice.

Empire Today installed vinyl tiles in my kitchen and dining room. Other companies had a cost that's a little bit less but not as convenient as Empire. The new flooring is easy to maintain. I have absolutely no problem with Empire and it’s the third time I’ve used them. I’ve been very pleased, but as far as the installation, it made me very nervous or insecure as a younger female to have a bunch of people at my house whom I do not know what they’re saying. Right now we have Latino workers but they ought not to be talking constantly in a language that I can’t understand. I don’t like that and it’s intimidating to me. But other than that, everything was perfect.

My husband shopped around and his buddy had carpeting put in by Empire so he asked them to come out and give an estimate. The guys came in and showed us the carpets they had and he was real pleased about how they were telling them things about it. We've had no problem at all and we couldn’t have asked for better people. The installers were wonderful, polite, really nice, didn't mess around, and were very careful of how they did it. They did their job and we were so pleased.

We got wall carpets from Empire Today installed in our whole house. We had looked at other brands prior. It came down to the right price my wife wanted and the money she was gonna spend, and Empire Today had a sale going on so she got it done with them. The product has good quality and I like everything about it.

Empire Today sucks. They were supposed to install carpeting on two and a half rooms in two different trips because we have so much junk. The guys do one room and the other room the following week. We paid $1,200 which is more than what we're supposed to because the job was $900. However, they didn't want to do it unless I gave them the money, so I told them that I'll pay when they did their job. I'm not paying for a job that's gonna be done in one or two weeks later.

We saw an advertisement on tv for half price flooring and installation on select floors. Empire Today states that you get a FREE in home estimate guaranteed for 30 days with NO HIDDEN FEES. We contacted them and scheduled our estimate and told vinyl sheet was included on the half off sale. We were given an estimate for vinyl sheet flooring in our basement of just under 300 square feet. The sales rep was friendly at first. The price was well over $5000 for certain floors and almost $4000 for the vinyl sheet we wanted, which WAS NOT HALF OFF. We were told about various payment options. We stated that we weren't going to sign anything yet, but wanted to talk about it and compare prices.

Set appointment for Empire salesperson to come to our home - said he was running late and still had an appointment before us (he was attending Donut Day at his child's school). We asked for 2 different estimates - part LVP and part carpet - all LVP and carpet on stairs only. We agreed on all LVP and carpet on stairs - more expensive of 2 estimates. We put $2000 down and waited for contract to be emailed. It was the wrong contract and contacted salesperson. He'll correct - after a week of waiting - only sent us a change request. Again asked for new contract - nothing. Then received confirmation request for installation via email - again WRONG CONTRACT - asked for new contract again - RECEIVED A DIFFERENT CONFIRMATION REQUEST FOR INSTALLATION.

We've purchased from Empire many times before. Recently, we purchased carpets for two homes. Home Depot was cheaper but was swamped because of their free installation. They were out for a couple of months. I called Empire to get things set up with them thinking that it would be installed the next day. I called Empire again to check and turns out that we were taken off the list. They gave us a discount to match Home Depot's price and gave us more discount because it had to be installed on a different date. So they fixed it and it worked out fine. They installed it quickly which was all we asked.

Recently, I bought carpeting and vinyl flooring from Empire Today. They did a great job on my carpeting and I like the carpet’s color, design and style. I was supposed to get a vinyl floor down in the bathroom and the installation team lifted the piece of flooring off my old floor and the whole floor was rotten. I had to call in a contractor to lift the old floor and put the new flooring for me. I'm supposed to get a refund for everything for the vinyl flooring that Empire is going to lay for me. They kept saying they'll get back with me but they haven't. It's been going on for over a week. I asked for supervisors and they said the supervisors were busy that they couldn't speak with me that time. That was a waste of time. I'm going to call them again and if they can't give me an answer, I'm going to cancel my order.

I used Empire Today years ago and now they have installed the carpet on the stairway, the living room, the dining room and the stairway downstairs of our house. It's nice and I like its coloring and style. I’m satisfied with them.

After hearing about Empire Today on television commercials for YEARS I thought I would give them a try to get new carpet for our home. The online scheduling process worked great and even sent me an e-mail confirmation of my meeting. I took off from work to meet them between 1:00 pm and 3:00 pm for my initial sales meeting. Around 2:00 pm on the day of my scheduled appointment I was contacted by someone from Empire (not given a name) and I was advised my sales representative was running late, but he would head my way around 2:30 pm. I agreed to wait.

It took months for my flooring to be installed (badly). I had to take numerous unpaid leave days from work to be present for all (failed) installation appointments. Since I had no flooring, I had to delay my move and had to incur hotel and storage expenses because I had to vacate the place where I lived; the situation quickly became a financial burden and Empire Today did absolutely nothing to make it less painful.

We had carpet installed in our home back in 2010 from Empire Today and my most recent business with them is the 500 square-foot tile floor. There was a lot of errors during the first installation so they had to reinstall it. After that, some things got better, but now we have additional things surfacing. I've been working with them on and off for about a month and a half. They kept saying they'll keep reinstalling or fixing it until it's right but I feel that they should have gotten it right after two full installations. We're pulling a bunch of documentation now so we can move forward with them with what we want.

I had Empire Today do the carpeting in my basement two years ago but I had a water leak and it was destroyed. So I had them install a new one, and I like that it is soft and sturdy at the same time. However, the installation process was a bit difficult because the first time around, the person who came to install the carpet had not been given the correct amount of carpet. What happened was they went back on their own because they did not have enough carpet and the particular one that I chose first was not available. Then they had to come back again to get another one.

Empire Today had done work for my daughter. They also installed laminate flooring in the main areas of our home. I’m pleased with the floors and like the maintenance aspect of it. I would recommend them.

Bought carpet from Empire Today a month ago. It was installed on a couple of our hallways and on the stairway. They beat other brands that I considered in quality and price. Everything was very good. I like its design and style and it is comfortable and easy to clean.

I got Empire Today install tile in the kitchen. I like the durability, the style, and color. I don't know anything about tiles but the cleaning so far is good. However, I wish they had told me that it would be so messy. It was very bad. But I love them because they did a good job. They are good people, and I would recommend them.

We've had Empire Today before in our other house and were happy with them, so we stayed with the company. Their guys installed the carpets and laminate floors in our kitchen and did a good job. We like the color and the way the flooring looks like in our place.

I haven't had carpets for years because I've always had a tile floor. I needed my stairway carpeted and my daughter remembered Empire Today's phone number. When I got online and looked, they were having a sale so I called them. I liked the salesman who came out to my home and showed me the samples really well. And the service was great, too. I love the carpet. I haven't had it long enough to know if it's easy to clean but I like the thickness of it and the design on it which is a mingled beige and brown. I was so pleased with my experience.

I liked the work Empire Today did. Recently, they installed linoleum in the kitchen and hardwood flooring on the stairs. I had two different installers for each and they were very friendly and they both did a good job. I like the hardwood flooring's color because it makes the house look richer.

We ordered flooring to be installed on Thursday 9/29 and the installers told us our floor was not level enough for the product. We then ordered new product that would work with our floor. The installers were supposed to return on Friday 9/30 but there was a no call/no show. When I called they stated they were at another job and would not make it. We then rescheduled for Tuesday 10/4 but again no call / no show. When I called this time I was told our appointment was changed to 10/30 which is a Sunday and makes no sense. I had to take off work twice to wait for the flooring to be put in and if we do decide to stay with Empire we will have cement flooring until completed. Very displeased with the lack of communication. My wife and I came to the conclusion that by pushing the dates back enough, Empire is hoping we will cancel but actually we just want our flooring done as we were told numerous times.

I bought a few cut sets and carpeting for 3 different rooms from Empire Today. I didn't consider any other brand because I knew their name. The products were how I expected it to be. I like the carpet's padding and the comfort it brings. Empire Today was just perfect all the way around.

I had looked for some carpets at Lowe’s and though the quality was comparable, Empire Today was able to beat Lowe’s cost. We were selling the home at that time so cost was the factor we went with Empire. The installers were very nice and friendly. They were very pleasant to work with.

I had purchased from Empire Today in the past and I was satisfied so I went with them again to purchase carpets for my two bedrooms. The carpets are comfortable and it has met my expectations. I'd recommend them.

I bought some manufactured white laminate flooring on 50% from Empire Today and I like that it's easy to care. Though they didn't tell me anything about it, my daughter-in-law takes care of my floors for me and she says I shouldn't dare put water on it because it’ll come up. I love my new flooring but their guys lost the control knob to my whole house fan so I’ve been using the pliers to turn it on and off. I also have a pocket door going out to my service porch and they messed up the bottom of that.

Firstly, reviews of products or services are incredibly influential when it comes to choosing a supplier/company. When my wife and I reviewed this company, we were amazed at the many great reviews to be said by the overall company as a whole. Not to mention the longevity and expertise this company emits on their website, one would believe they have it all together. However, that is a false statement at best.

When the salesman came out I told him I wanted furniture, demolition and installation. He looked around and said since I have heavy furniture and the tile we had would be hard to remove he would have to charge more. I agreed but didn't get an itemize quote - just a total price. When the demo crew came out they found we had asbestos, not Empire's fault. So we had a moving company move the furniture out and an asbestos company remove the flooring, so all the installers needed to do was install the flooring. When I talked to my salesman he said he will look into it. He came back with a discount they would give me. In talking to the tech that removed just the flooring it took 4 man days.

I went with Empire Today because of the quickness of the install. The installer was really nice and they did a great job and cleaned up after themselves. They installed laminate wood floor in a bedroom and it looks nice and like real wood.

We recently had our living room, dining room, hallway, and a bedroom carpeted by Empire Today. I heard they do good-quality work and they did right out in front of me. I'm very satisfied with the work they did. The carpet is very comfortable and it suits our walls. We picked a good color. The only problem I have is paying for it now.

Empire Today installed some carpet over at the bonus room that we finished out. Their cost and quality compared to the other brands were about the same but I chose their product because of their rep. Their presenter and installer were professional and courteous as well. I’m happy with the carpet I’ve selected and I’m well satisfied with the whole transaction.

I've got a carpet from Empire before so when I carpeted my floor in my den, dining room, and hallway I went with them again. Their carpet lasts and it's a good brand. Plus, the price was good. I'm satisfied with everything, I would recommend Empire Today.

I used Empire when I initially bought the house to carpet the whole of it. It was so easy before, that I gave Empire a call again and bought new carpeting for the living room, the hallway and the stairs. My salesman was exceptionally cool. I liked that he listened to what I wanted rather than tried to just pitch me on anything. But I disliked that when I came home after it had been installed, the installers had left my door off the hinges and left some tools in the house. It looks like they were coming back later to finish. I called and told that to the customer service line. The guys came back for their tools and they were apologetic. It’s easy and quick and the prices are reasonable. They're dealing with contractors, so installation can be a little bumpy.

Empire Today was recommended to me by my daughter. Everything went fine with them and I like the men who came and did the installation. They were fast, good and polite, so I was satisfied with the installation. I'm enjoying the carpet they put in my living room and hall. I’ve had it in a short time but it seems fine. It's a plain carpet and there’s no design in it but it’s beautiful.

The carpeting from Empire Today that we had put in the basement was fine but the flooring they put in the kitchen was not the proper one. It started pulling up and peeling apart and we kept calling them to come fix it. It got to the point where it had to have the asbestos test done for the Clean Air act, which was weird as we had already had them in there to do the work. They ripped and rolled it up and threw it out the door in three minutes, so I could tell the flooring wasn't even properly put down. Then they came and did the new flooring which we were really happy with.

We got some engineered hardwood from Empire Today for the living room, the dining room, the office, and the hallway. We also looked at 50 Floor but the cost and quality of Empire Today's product were outstanding. I love everything about our new flooring. It’s way better than carpet. The installer, Gabriel and his crew, did an awesome job and I really enjoyed them. Aaron who was my sales rep and the girl that I would spoke to on the phone about the installation, Joanna, were amazing.

I used Empire Today in New Jersey and had a wonderful experience, I can't say the same in Georgia. I had carpet installed with waterproof padding underneath. They stapled this to my hardwood floors, which I want to preserve for the future. They used 1/2 inch staples in my 3/4 inch solid oak hardwood floors, I don't see how my floors are not ruined now. Empire Today said my floors are fine. The installers did not tape over the seams in the padding. The reasoning was because the seams were so close together they didn't need to.

After sending my email to the President and BBB this was my next email.

We had carpet put in by Empire Today and it is very nice. We also looked at Home Depot, but Empire was cheaper. The salesman that we had was really good. The installers were great too. They were courteous, kind, and did a great job, but Empire screwed up in terms of the scheduling. We were told that if we bought it, it would be installed by the end of the month. And then, we were told that they can’t make it by the end of the month, but they can do it on Saturday morning and they'd give us a call by then.

They did an awful work on my floor. I had laminate floor done couple months ago with Empire Today and they start bouncing. I called the company and they send the guy to check it, and they said my base floor wasn't good and need to fix that myself. Really? Before I had it done, they send me a another guy to have consult give me a price etc. He said my floor is perfect and ready to start work on. Now Empire Today says my floor wasn't good and they wouldn't know until given the problem. How come you would put anything on bad base floor until make sure it's ok. They do very poor work and blame customer for that. Keep away from that company.

I’m satisfied with the carpeting installed by Empire Today in my bedroom. I like the style and the color I picked out. I haven’t had it long enough to even shampoo it and I haven’t even been in my room since I had it installed because I’m hanging out at my mom’s because she has health issues. I heard that Empire was good and I like the idea that they were going to move the furniture out, lay it down, install it, and then put it back in. That was the real main factor why I had them and I’m a widower so I would’ve had to find someone to do that for me.

I called Empire for their 50% off promo for their flooring. I was in a rush because I was running out of time to go to other places so I went with them. I take full responsibility for that. But I felt like I was ripped off. I’m not happy with the product and was shown samples of only the expensive ones. The salesman did not tell me anything about the product, and he brought out his three ugliest samples and said, “These are the three that you could get 50% off of." He said those were the top laminate products, He didn’t show me anything else, so I thought that was all they had. So I just picked one out of those booklets that he had. But when he was about to leave, I saw that he had a ton of other samples in his car.

My experience purchasing from Empire Today was great. They came in and did a beautiful job. The salesman was good at measurements and everything. He and all the guys who came in to do the work had a nice personality. They also did a good job installing the carpet and putting our furniture back. They even vacuumed the carpet. I like the color of it. It's favorable to what I had before and it's very comfortable. I love the padding because it's very good to walk upon. It feels like I'm walking upon a sponge. The quality of the carpet is just as good as the ones who were gonna charge me more.

I got some new carpet in my entire house except for the kitchen installed by Empire Today. They were highly recommended by my real estate agent and their service was really good. The guys who installed the carpet were on time, worked fast, and did a good job. Having a new carpet is nice and the whole experience overall was good.

I had the worst experience of my life dealing with Empire today after I got my old carpet removed and installed new one by them in June 2016. Before signing the contract, I explained the salesperson very clearly that its a 14 years old house and the floor squeaks little bit in bedroom and I would like this to be taken care of during carpet installation. It was a minor squeak and sales person agreed that the installer will fix it. Installer heard the squeak and aligned to fix during installation and said they fix these minor issues anyways. Not sure how they removed the old carpet or installed the new, the squeaking noise increased multi-fold after the installation of the carpet!!!

I don't know where to begin. This has been a painful experience for my wife and I. Empire arrived to install engineered hardwood in our basement and hardwood in our 3rd floor of our home on 9/26/16. To our surprise, the installers told us they only received notification of the basement, only bringing the materials to cover that area. We called Empire to inquire about the supplies for the other rooms, which they kindly admitted fault and gave us a small discount for the shortage and we happily rescheduled the rest of the order to be completed two days later, 09/28/16. This is when the nightmare began.

Everything was really great with Empire Today. I bought a carpet for the entire house and had no problems with them. I’m handicapped and their rep came to the house which made life easier. I like the fact that the carpet is nice and clean. It looks pretty.

I've seen Empire Today on TV and the radio ever since I was a kid. They have years of doing work so I got carpet and floor to the bathroom from them. The color of the flooring is my favorite and everything is real fantastic. They came when they said and there was no delays. They had what we ordered and they had enough carpet. That was not the case in what I had experienced years ago when I ordered from other people. I was 1000% happy with everything they did.

We’ve done enough renovation and we did consider other brands before we went with Empire Today. Their cost and quality were definitely better. We got in on a good sale which was very helpful, but the fact that they were moving furniture and doing the complete job more so than the others made us decide to go with them. They did a good job on the carpet which they installed in our 3 bedrooms. The representative was also very nice. He came to the house and was polite. It went well with him, too.

My mom used Empire thirty years ago and their phone number was stuck in our heads. I had them put carpeting in my rental property too. When I got a confirmation call for the installation, I asked that the installers call me half an hour when they were on their way, but I never got a call. It was a good thing I was there on time. That was the only problem, but otherwise, the installers were very nice.

Empire was a little cheaper than other brands and I know the guy who came to the house. I got them to install carpeting because we're getting the house ready to sell. We didn’t go to an upper-end carpet so it did exactly what we needed it to do and it looks great. The installers were awesome, very polite, clean, neat, and did a little more than they thought they were gonna have to do even though that was part of it. There was a little area that they had to do a little extra work on but there were no complaints. They got it done and cleaned up well. I’d recommend them.

Empire Today said they can come in right away so I had the whole house fully carpeted by them 2 weeks ago. They do fast work and were good. Our carpet is very comfortable especially since we chose a very heavy padding.

It was so much more convenient to go with Empire Today compared to others. We met with their rep about two weeks before we moved in to our new house, before we closed, so the previous owners allowed us to come in and get the measurements done. And then, they did the quote and we were able to schedule the carpet installation. We closed on a Thursday and they were able to do the carpet on that Friday. The installers left everything really clean. They did a nice job and everything was really good.

Horrible experience!!! Two weeks after installation I noticed the edges of the flooring coming up and needed replacement. They claimed water damage... what water? Because I have a dog they tried to claim it was urine. Then I was told because it was behind the couch maybe a water bottle rolled under and leaked. They insisted so how do I disprove any of this? I had to pay $250 to have it replaced. It would have been more but I had a leftover box from the original installation.

I had a good experience with Empire Today. They sent a guy to our house and he seemed to know what he was talking about. It also looked like they had decent products so I went with them and had them install carpet at home. I was surprised when he gave me a call back the next day to make sure everything went all right. I like the carpet and the installer. I was pleased with the experience.

I had my hardwood floor from Empire Today installed within the hallway and in the living room, and the carpet in the bedroom. I'm getting a lot of compliments on both of them, especially on the hardwood floor.

My daughter checked out two or three different flooring companies and Empire Today had the best deal. She had carpet installed with them and from her recommendation, we went with Empire Today as well. We bought carpets and these were installed in the living, dining, front room and hallways. The carpets had a scratch guard feature and pet pads especially that we have pets. We've already had mishaps with the pets and these features worked well.

Empire has more expensive cost than the other brands I considered but the turnaround time was quicker. They installed hardwood floor in my great room, dining room, kitchen, and foyers. I like the color however I need to find out about the warranty because there are little niches. Another issue I have is that there was a lot of dust and the people who put the floor in should have prepared for that as far as covering up the items.

When I bought my home, I contacted Empire to have new vinyl floors put in. I paid $7,000 for this. They sent crackhead installers, I had to call the main office every day to get them to come to work on my flooring. They'd arrive at three in the afternoon and stay til after 10. This was a nightmare. After they left, we discovered that they hadn't nailed down the trim, they had just laid it on the bottom of the walls to make it look like it was done. Same with the floor vents, they weren't screwed down. A couple months later, we discovered that the vinyl in the hallway hadn't been glued down. When I called and complained, they offered me a thirty-five dollar refund as compensation for this nightmare. I laughed at them, I couldn't help it. I am so angry and so burned by this company, I wish I could hire a lawyer and get some of my money back.

I was shopping for new carpeting for a house my parents bought. They live over 90 minutes away and are 87 and 84 respectively. My mom has Parkinsons and uses a walker. It's not easy for them to get here to get the house ready, so I'm doing it for them. I preface with this info as I told the same thing to the salesman... and you can read how things ended in #3. My issues:

I bought some carpeting from Empire Today and they came in and installed it the next day. It was a good experience and I’m very happy.

I had a wonderful experience with Empire Today and everything went well. They installed carpeting in my basement and I like the color of the carpet. I had set out from the Home Depot but I liked the Empire better.

I was very happy with Empire's carpet installation. They did a very good job on all the stairs and the landings. I also liked the quality of the product they had, which was why I picked them. It's very comfortable, durable and very high-quality.

We are happy with the carpet, but the installation left us with 1 of our closets not closing. I've contacted both our seller (Daniel **) and Empire and have not had the issue addressed in a month. I will continue to bug and bug as this is not acceptable. I will also not recommend Empire as this customer service issue is truly disappointing.

Our install went well and it looks good. We paid to have the hardwood floors glued down, but the delivery/installers came with the floating hardwood floor instead. We paid in full prior to the install and so at the time of install we decided to go with the floating floor rather than reschedule and asked for a refund for the glue down part. We were told 7-10 business days for the refund. Nothing on the 10th day and I called Empire and they have NO information showing anything is even happening with my refund. This is a big deal to me as this is almost an $800.00 refund.

Empire Today is convenient and they installed carpet on my upstairs living room. I like the looks but my expectations have been met a little less because I can see a seam since the installation. I didn't contact them though because I'm sure there's nothing they can do to fix it.

We always use Empire Today and it's easier with them. They come to the house and they're fast and the customer service is usually good. Also, Walter, our salesman, was amazing. Recently, we got carpets from them and these were placed upstairs, in the three bedrooms and a hall. The flooring has been fine and I like its style.

Since I've already dealt with Empire Today before, I decided to get them again to install carpeting in my living room, dining room, and the hall. I like all of the flooring's features - the design, the colors, stain-resistance, and how easy it is to clean. It has met my expectations.

I recently had carpets installed in my home by Empire Today, and the company has met my expectations so far. They have a better carpet quality and cost than other brands. The salesman I dealt with was really nice. The guys who put it in worked like crazy. It was a good experience for me. If I get a carpet again, I'm getting them.

I Googled some carpet brands and went with Empire because their service on the phone was the best when I called to inquire. They installed it in my office and I liked the color way more than I thought I would. The guys who installed it said the same thing. They were really good and it was pretty nice of them to change up their schedule and squeeze me in. I overheard them that they were to be off and they still took the time to make sure I got it installed in the same week. So that was pretty nice of them. I'd recommend them. The only thing is they laid it at the door where the tacking is and if you step in certain spots, you end up having a tack nail go through your foot. So it's not totally under the baseboard. So I have to call them back.

I purchase carpeting from Empire Today on the 17 of Sept and paid for it and on the 25 of Sept the installers installed on one half of it and told me they will do the other half on some other date. So I ask them to get their material and leave and they left my residence and took my old carpet off their truck and dumped it on my garage floor. Also they left my furniture blocking entrance to my home from the garage and left tacks and nails protruding from floor and left old carpeting hanging off of my stairway creating a falling and tripping hazards. I paid this company several hundred of dollars to move these furniture sites and additional 2539.42 to which I got nothing in return. I request my money be returned or all work contracted be completed now.

I got a carpet from Empire Today which was installed in most of the house. It has met my expectations. It's very comfortable, pretty, newer and cleaner than the old carpet that was there before. We haven't cleaned it a whole lot because it's new, but it's fine. There were two things that I tried to deal with in getting the carpeting done. First was that we were in a hurry to get the carpet installed in one room in particular. They made an appointment to come in here right away. But the guy that was supposed to come for the appointment didn't show up and didn't call.

We recently had carpet installed by Empire Today in our home. I got them basically due to economics. They're very good, cost and quality-wise. It’s been a good experience and we’re satisfied.

I moved all of the furniture the night before myself so when the workers came in the next day, they had nothing to do but start. The salesman said we were going to need quarter round molding. They didn't need it. They didn't put any cove base under the dishwasher & it looks unfinished. We don't like the way that turned but tried to explain why they couldn't. I still don't understand their explanation but whatever. So I called to make a complaint about that & spoke to a man who gave a reference number & I would be hearing from someone within a few days. A whole week went by with no phone call or any contact from anybody. So I called back & spoke to someone else & told them my story. This man said he had no information or that reference number. I said "How can you provide a reference number to a customer & you can't find it."

First install was scheduled Wednesday. No one showed up. When I called them, I was told we were not on the schedule. It turns out the salesperson had faxed the order to the wrong place. One day of my time wasted. Rescheduled for today. Upon arrival the installer wanted an additional $700 to remove the existing ceramic tile. Arrangements had been made with the sales person (who was very proud of his status as an "A" salesperson) to glue the tack strips down for installation. Installer refused to install the carpet that way. Calls to customer service went unanswered and messages not returned.

My experience with Empire Today was very positive. I was pleased with their service and products. Even though we had a hiccup on the initial order, they responded terrific and got it corrected. I would highly recommend them.

I didn't like our experience with Empire Today at all. We purchased hardwood from them and had them installed in my bedrooms, the hallways, and the closet. When their salesman came in, I told him what I needed, what I wanted to be done and he agreed with the price that I was looking for. They gave me a discount at the beginning and then they tried to charge $1,500. I said I shouldn’t be paying anything, and we got in an argument about it. Then they left and didn’t even clean up. I’m trying to work with someone at the company to come and clean up but I don’t want them to send the same installers to my house. I don't recommend people to use Empire Today. They did a poor work. They just don’t care about their customers. Their customer service was very poor and they did the cleaning work very poorly, too. They should make better customer service, support should be good, and all the cleaning should have been done nicely.

I liked the way that Empire did their work when they showed their advertising on TV. I got the vinyl floor that looks just like a wide plain hardwood and I like that. I also liked the way their team put it down, it looks really nice. They did a good job and I would recommend them. However, it’s been weeks and weeks since I had the work done and I’m thinking they won’t ever get the money. I want them to take the money out of my account and get it paid for, and they finally took the money today. I won’t go through that bank anymore because it’s too long to get their money.

My living room and master bedroom had carpets installed by Empire Today. It was very good. It's so clean and easy to clean as well. Everything went great, the installers were great and fast. They went above and beyond to meet my expectations.

My claim is finally resolved. My concern is the length of time it took to resolve this issue. If I didn't find the issue personally it may not be resolved today. I had to make many phone calls to Wells Fargo and then Empire. Your customer service Manager did her best to assist me and this is appreciated. "the updated experience is the dispute team called and advised they were managing the process. It was resolved probably about 10 days after the initial call from them". All in all, this took over a month to resolve.

The installation team did a great job with the project. They helped moved things and even helped repair a wobbly leg on a dresser that they moved. The results are great and the crew was quick and courteous!

We had Empire Today install some carpet in our home. My father always dealt with Empire in the past, so we went with them. He liked the way they come in and laid the carpet, and they do it very fast and efficiently. In fact, I like that they put the new carpeting up so fast. I'd recommend them.

We love our new flooring. The only flaw is a loud squeak by the front door when you step on a couple of boards when you come in or leave. Family members and friends have already commented on this. We really think this leaves a bad impression on the type of work done.

I had a pretty good meeting with the sales associate. Very convenient, a he came to my home, and had large samples provided to give a better idea of how it would go together with the rest of the room (wall and furniture color). However, the installation schedule and process was miserable. They rescheduled the first time, and gave us advanced notice, which was okay, just a little obnoxious. The second time however, we were called after our installation window, saying they would not make it until the following day. My wife ended up having to reschedule several appointments each day to be available during the inaccurate, and long windows of time.

So I had to have Empire come out. One of their representatives took pictures of it, took it back to Empire, and said yes, “Your rugs shouldn’t be laid like that. We have to take up your whole dining room and living room again and re-lay them.” And then they said, “There is gonna be a charge to move your furniture.”

I had wood laminate, carpets, and linoleum installed by Empire Today. Everyone was professional and everything’s been good. I'd recommend them.

Empire Today could install the carpet flooring the next day and this was what made me choose to buy from them. The carpet flooring was installed in the bedroom and it's good and its color is my favorite. It was a great experience with Empire Today.

I contacted Empire Today to ask about options for doing stair carpeting or another option. A representative came to my home and showed different styles of carpet texture and color which helped me choose what went with existing flooring it would be adjoined to. Being on a fixed income I was able to opt for something in my price range and felt good about the fact that it would hold up to the traffic going up and down. Very satisfied.

First, Empire canceled/rescheduled the day before installation date. Which was unacceptable. Three rooms were prepped for installation. Walk in closets as well as rooms were unable to be used for the next 10 days due to the rescheduling. Which caused us much undue stress, frustration and inconvenience. The tile took an extra day but was understandable due to circumstances. The carpet was done in a timely manner but the installers broke a floor lamp and a hand tool went missing. We could have understood about the lamp if something was said. Nothing was. They also did not have me fill out the completed installation form. Only wanted me to sign it.

OMG these guys were fast! They were on time, and took like, maybe 2 hours? The floor looked fabulous when they were done, and they cleaned up as they went along. I would be happy to recommend Empire Today to whoever asks (actually, I already have!). Very professional, clean, prompt. A real pleasure doing business with them.

Installers showed up and had to have payment before they would start. We had a check written. But, the third party that verifies checks for Empire could not verify our check. We called bank and problem was not there. Finally just gave installers a credit card and they were able to start the job. Installers did not have enough product to complete the job. We had to make calls to Empire to ascertain when the needed product would be available and reschedule with the installers. Installers arrived and we noticed the dye lots did NOT match exactly. This was noticeable as one color was in hallway and another color was on the stairs connected to the hallway.

Jeckyll: I was originally sold on Empire when their salesman performed a "whole house" measurement, for what would be both carpet throughout 1st and 2nd floors, and new vinyl in both the 1st floor kitchen/bathroom and upstairs bathroom. Vinyl to be done this fall, carpet to be done in the spring. We negotiated a price we were happy with. Then the problems started.

Dealing with the Empire salesman was pleasant. He his product and help us with the selection. We very happy with the rugs. The installation crew was very professional. The problem was, we asked that installation be done before 5:30 because of condo rules. Installation crew did not show up until 2:00 in the afternoon. Did not get done until after 6:0.

Compared to the other brands I considered to get the job done, Empire Today's prices were very reasonable and competitive. I had them install a rug in the bedroom and the wooden floor at the entryway to the house. I like the wooden flooring and my daughter loves the carpeting. My new flooring is what I expected it to be. They did a good job and I had a good experience with Empire Today.

Empire Today's price was in my range, so I had them replace a rug in the bedroom. The girl that signed us up was very nice and their workers were excellent. We had a really good experience with them.

Our experience with Empire Today was wonderful. They were very good and did a great job. The woman who came initially was very nice and knowledgeable, and we were very pleased. We were also pleased with the price that she gave us. I wanted something plain, and I got the best carpeting. It was nice and thick so I like it.

The salesman took his time showing and helping me decide what flooring to choose. He understood I had a budget but after he left I realized that the promotions I had read about had not been offered and was told that the flooring I had picked was not on sale and wasn't part of any promotion. When the installers arrived to start the flooring they couldn't start the vinyl plank because they found tile that they thought could have asbestos so they installed the carpet in the living room and bedroom. They did a good job of installing but damaged a light fixture when bringing the carpet through the kitchen instead of through the living room. I had the tile tested and it was found to not contain asbestos. I faxed the certificate on a Wednesday and made an appt to install the flooring on that Saturday which was confirmed.

Installers broke two toilets, refused to put down subfloor that was paid for, and failed to install quarter rounds in all bathrooms. Contacted the Atlanta office several and was not called back intentionally. Through several calls and being on hold for 10-20 minute intervals each call, I was transferred several times and told that someone will come and assess the damage. Ava and Charlene were extremely rude and unapologetic about my experience. In fact they acted as if I was bothering them. This is by far the worst Decision of my life. Apparently they contract temporary installers that do not speak English clearly and one of them I caught with my belongings (hat) on their person while they were FaceTiming their family as a joke. To sum this entire experience up: very unprofessional and a complete waste of money. Do not make the mistake that I made!! I now have to repair the toilets and rerun my alarm wire. Which may have been cut intentionally!

We were happy with the quality of the carpet and the new wood looking tile floor in our master bath. Each installer was pleasant and did a good job. And, it was half the price of other bids.

The contractors who came to our home did an excellent job with the carpet install; they were very professional and efficient. However, I was very disappointed with the salesman - especially since he provided us with faulty information. Initially, we did not want to get our staircase carpeted, we wanted to just stain the hardwoods under the carpet. The salesman looked under our carpet on the stairs and informed us we did not have real hardwoods, just plywood. So we decided to re-carpet. The day of the carpet install, my husband quickly learned - that was not case - our stairs are most definitely made of real wood, not plywood. This was very disappointing, as the original vision and plan for my house did not include carpeted stairs - a look I am not happy with and did not want!

My vinyl planks were installed on 8/19/16. When the stove and fridge were moved and replaced the kitchen floor was scratched and the stove was not level. There was also areas that were smudged mostly in front of fireplace and the doors. I called with my complaints and installers were sent to level the stove, replace the damaged planks and "clean the floor". The stove is level, but the smudges are still there. They replaced the damaged planks but in the process to placing the stove and fridge back they scratched the floor and it was worse than the original damage.

To decide on the order I had to deal with 2 different representative. Upon signing the contract just 2 days before the installation, rep had never explained the Empire procedure and he changed his statement on the day of installation.

I had Laminate, Carpet, and Tile installed. This was supposed to occur over the course of 3 consecutive days, a week and a half prior to moving into the house.

A few days following installation of my carpeting, I began to notice small black bugs in my condo. I have been there for 12 years and never had a bug ever. They were relentless, and I had Terminix come out and they told me they are Carpet Beetles, brought in with the new carpet. This was expense in addition to the $1800 dollars I paid for the carpet to have the exterminator come in. The two men who installed the carpet are very hard workers and worked well together.

Received email. Carpet to be done next day. On morning, scheduled, received phone call that installer was sick. Rescheduled following Friday then received call and rescheduled for next week Wed. That morning, called installer, can't make it, maybe tomorrow. We called customer service and delayed our move and they confirmed install for Friday after 12. Installers arrived at 4 pm, worked hard and did excellent job, finished at 7:30 pm. So glad to get it done. Nice carpet in two areas. If they failed the fifth time we would have had to cancel and just live with old carpet.

The floating floor that we ordered is fine, the quality is good and install went ok after some problems getting the correct floor. Even with half off the price we paid close to $12 per square foot installed and I would not rate this floor over others I have had installed at half that price. The sale is very price, high pressure and the price is not broken down for you. You have no idea what you are paying for install or the product. The installer are not employees of Empire, they are third party contractors you could hire anywhere. Not worth the money for what you get.

I purchased Berber carpet from Empire and am very pleased with the product and the padding. The installation went smoothly and was professional. The only things I would change was I didn't receive a phone call from the installer giving me a time when they would arrive and the clean up and moving of my furniture could have been better, but overall I am satisfied.

My experience with Empire Today was very good except that in both of my orders (an interior full house and a patio exterior) I had issues with them not adding the proper transition strips. In both cases they did not do what was specifically promised. When I called the salesman that promised the strips, he said I had to go thru customer service. Blew me off totally! It took 4 calls and three trips to get it right. They need to get their act together... when they do that they will get 5 stars.

While the gentleman who came to the house was great, the bed is still not working and nobody has called to tell me how the other items damaged are going to be handled? Can someone please follow up with me?

Financing. I am disturbed by the lack of substance at Synchrony bank. They avoid taking phone calls and seem to be just an internet sham company. This reflects very poorly on Empire. Also the full details of the repayments terms were not fully explained when I signed up for the order. Naturally, they were not as good as I understood.

I am very pleased to write that the area manager of Empire Today personally called me to resolve this issue. I'm very impressed with the way she was eager to make it right. She had one of her best representatives contact me and he was very responsive and helpful. I definitely will continue doing business with Empire today.

Compared to other brands, Empire Today's cost and quality are better. I had carpeting installed in my home and it feels better. The people who installed it were fantastic,and they have met our expectations.

We looked at different places. Based on referral we decided to have Empire install our new carpet. The carpet met my expectations and I like its color.

I had luxury vinyl tiles installed by Empire Today. It has a slightly better cost and higher quality than the other companies I considered. I also like the tiles' durability and how it looks visually.

I worked with Empire Today before and had no problem with any of the service. So I just stayed with them again when I recently had some flooring installed in my home. It's actually the third time they've done work for me. I'm a customer for life.

I had new carpeting in my bedrooms done by Empire Today. I like the color and the feel. Compared to other companies, the cost was significantly less that's why I went with them. The only thing was that the guy that cut the carpet in my garage didn’t sweep up the remnants. He took all the big stuff out but not the little ones.

We had three rooms done in carpet by Empire Today and it was very quick and easy. The guys that came out to install it was able to finish the job in three hours. They helped us out in moving the furniture that was in there and put stuff right back to where it was at. We walked around with them and looked at all the closets and space that they had done and everything was great. We were going to look into other brands but the sales pitch by Empire was too good to be put down. We were thinking about getting hardwood and the hardwood was a little too expensive for what we were thinking. The price tag on the carpet was perfect. We have three girls in one room and a 13-year-old boy in the other and the carpet has been holding up pretty well.

Empire did call me and also synchrony bank in an attempt to secure my identity. I believe any future attempts by thieves to buy in my name through Empire will be properly thwarted.

On July 2, 2016 we had laminate flooring put in July 5th. We contacted Empire Today to let them know the flooring had gaps (numerous) and creaked badly. After 3 different inspections it was determined to be manufacture defect and would need full replacement. But after only month the flooring is no longer available and we need to select something else. We are being showed limited number of samples and told that we have to select one of them or pay more. After 3 inspections, 3 salesman and many calls from the sales office we only want our money back, which they are refusing as well. What good is a warranty if the product is no longer available after a month? The installers were here from 8:30 am to 10:45 pm. If the installers were good they should have notice the floor was not right. They left no extra planks. Maybe because they knew it was no good?

I placed a down payment of $1000 along with a signed contract for install (9/8/16) for flooring and baseboards at my business location scheduled for 9/14/2016. On 9/14 no show, no call. I call my salesperson who advises me that my contract had not been completed yet and that we would have everything processed by the end of the day and could reschedule the install. I get a call from the corporate office requesting additional information - which I provide. Later that day, I get confirmation from the sales rep that everything has been resolved and we schedule my install again for 9/19/16. My sales rep sends me text letting me know I should received a call between 7 am - 9 am with an eta as to when they will arrive at my business to begin the install.

We had carpeting installed by Empire Today in our hallway. They were comparable with other companies but we went with Empire because of their reputation. My mother used them 15 years ago. Helen has a walker, so we needed something that can glide easily on the walker. We also wanted durability and stain resistance. The installers were very good, clean, quick and right on time.

I saw the commercial and I thought I’d give Empire Today a shot, and I was very pleased. This is the second time I've used them. I like them a lot and I had no other people in mind.

I had a carpet and a laminate flooring installed in my home and Empire gave me the best deal. I was looking at the same carpet with a different company and it was almost twice the amount of the price for the installation and purchase of the exact same carpet. My friends recommended Empire to me and they recommended Jason, the guy that came to my house. I told him my budget and he tried to go around it and worked with me. We kept calling each other back and forth for a few days and I wasn't really sure if I'd do it. It's a lot of money to spend and you have to get various pricing. But he was real patient with me and gave me some different options. He could've easily given me the most expensive ones but he didn't. I also didn't want to compromise on the quality and he did what I wanted. I like its quality for the price that I got and it greatly exceeded my expectations.

I found Empire Today better-priced and so I got a carpet from them. However, there are a couple of areas that seem to be a little hard, almost like staples. Other than that, it's fine.

I have a rental, it is 1 1/2 hour drive to get to it so scheduling is critical. Decided on Empire Today to replace the vinyl flooring on three rooms because they are supposed to be able to do it quickly. Signed the contract on 8/23, soonest they could schedule the job was 9/2 which was disappointing but I said OK. Got a call from Empire Today on 9/1 at 9:19 pm saying they would call the next day between 7:30-9:00 a.m. with a time slot so I could be at the site. No call while I am waiting at the job site by 10 am. Call them, they say I have been canceled because of staff shortages. Why did they not notify me? They claim I was notified the previous evening which is the opposite of what happened! I end up rescheduling for 9/7 which the soonest time slot they can give me.

The Empire Today salesman was great, professional about his business and very knowledgeable. We bought carpeting for the steps in the hallway and we’d probably get another room done pretty soon.

We had carpeting installed by Empire Today at our home. I should have went with a little bit darker carpet but it’s in now so that’s okay.

I had my kitchen tile floor installed with Empire Today. I had a few estimates and Empire was better compared to other brands. I just had Empire do carpeting not too long ago and I figured I would stay with them. I liked the color of the product that they had. However I called the salesman because when they did install the floor, they ran out of tile and the guy that was installing it told me to call and get some extra tiles because he was going out of town, and he wasn't able to do that. I also asked the salesperson if the grout that he used was sealed or not, and he said no and they won't give me anymore tiles. He said he would call me back and he never did so I don't know what's going on. I need to call him to figure out what to do but I know he'll take care of it.

One of my neighbors told me about Empire today and I liked what was done over there so I called them and had them install linoleum in my kitchen and laundry room. The installer did a wonderful job with the way he put down the floor going from the kitchen to the dining room. However, in retrospect, he should've done certain things differently.

We had Empire Today install carpet on the stairs and the landing. We were very pleased with the installation. We wanted to do either hardwood or laminate but we can't afford their prices, so we went with the carpeting. And in comparison to what we had installed in the past, the quality of the carpet is not even close for the price we paid. I'm not so happy about the quality of the carpeting and the pricing, but the rep that came here was very nice and knowledgeable, and the installers also did an amazing job. Our experience overall was good. I would recommend them to a friend.

I had done the carpet from Empire Today for my living room and dining room before, and I was satisfied. So I had carpet installed by them in my sewing room as well. I told their rep that we have to go with a budget and he was very good about it. However, he told me that I would be able to reuse my sewing chair on wheels but I cannot move my chair at all on that carpeting. It doesn’t roll on it. I've got four machines that I work off of at one time. So I've got my sewing room designed where I can sew, turn around and do something on the other machine and I can't do it on this.

Our experience with Empire started off pleasant with our sales representative, but is now a headache with installation and installers. We are contracted to have our sec master bedroom suite, loft and hallway installed with hardwood flooring and have been trying to get this done for 2 1/2 weeks now. We took off three days from work with no installation done. First day installers came, could not lay floor due to some unevenness and would need to spread cement glue, did not have any with them. Installers arrive 2nd day, applied cement glue, spatter some of the cement on new furniture. They were messy and careless. Used a bucket of ours without asking. Said it would take 8-16 hours to dry.

Buying from Empire Today was a super easy process. I've tried other companies in the past but always I have to have a spouse with me. I'm the decision maker for our rental property so, I made a call and had the appointment set. The sales rep told me a good brand and didn't try to sell me the highest brand. I felt like he was very honest. Then he was able to have the carpet installed the next day. It was just flawless and great. I would use Empire Today again in a heartbeat.

I had Empire Today worked on my whole downstairs a few years back, and they did it all in one day. That was amazing, so I got them again to install a lighter color Laminate flooring in my upstairs bedroom. I like that the color looks fine up there. They were very good and did the work well.

I had Empire Today install carpeting and hardwood floor in our home because they could get it done quicker. We went for durability and the color. It matched the cabinets. When they were installing it, they told me I had 12 months interest free and I didn’t have to make any payments for 12 months. But now I come to find out I’ve got to make a monthly payment every month and that was kind of cheap. Other than that, everything is standing up pretty good.

It was a wonderful experience with Empire Today. They seemed to have a very fair price. The only thing was we forgot to ask them for a couple of extra pieces of wood which was my mistake. Their staff were very nice and they came on time. The sales representative made suggestions and helped us pick out the wood. Their technicians did a nice job and they cleaned up well. One of the men had to use the bathroom and he asked me first. They didn't assume anything. They asked and were polite about it. It was very nice. I'm really very happy with them. We have recommended all the people who did it and everything that if they were thinking, it was really a good deal.

My neighbor told me that Empire Today was running a great deal. The guy that came out was really good and he explained everything to us. And although he didn’t have the half price carpeting and the kind that we wanted, it was still a better price than Home Depot that’s why we went with it. We got the carpet done so that we could list our home and have brand new carpeting in there. We're very happy with the work. I would definitely recommend Empire Today if somebody needed carpeting done. They did a great job.

I got the carpeting called the Falling Star. It was like the patterned Berber. I like the way the carpet looks, the pattern and the color. It's easy to take care of and it seems durable. The installer was good and the group that he had with him did a great job. My salesperson was fine too. I bought it from her because she was one of my customers and I want to return the business.

I like the color of the flooring I purchased from Empire. The guys that put the flooring in did a great job. I'm satisfied.

We had Empire Today install wood flooring in our kitchen, dining room and hallway. Their cost and quality were about the same as Lowe's, which we considered first, but we decided to go with Empire because Lowe's charged us $35 just to come out and measure, where Empire didn't. They just came out and brought everything to us and we liked that a lot better. We get so many compliments off of the flooring. They're beautiful. I'm definitely going to go with Empire again in the spring for carpeting.

This was the second time we've used Empire Today. We went with them again for the carpet installation in our home. Their sales people were excellent. For what I had the first time, the salesman did everything I wanted. The install guys blew me away too by how fast they came in and got the job done. The flooring is fantastic.

Empire Today installed some carpeting in an apartment that we own. My salesman was good about picking out what I needed for the place, and he's always been fine. It was also convenient that they had the installation done the next day.

Empire Today was recommended to me. I had them install carpet in a small area that I had, and they did a very good job. They were very professional and timely so I’m completely satisfied.

Empire Today recently installed carpet in our whole house. Their cost and quality were similar compared to others but I ended up going with them based on the fact that they could install in a much shorter window than everyone else. So far, our new flooring has been great. Their installers were great, fast, clean, and they did a great job. I was very pleased.

I’m real proud of my Empire Today carpet. We’re building a house and the carpet is in the new home. I looked at other brands and other places but Empire Today had a bargain that made me call them. I can’t get into the house because they haven’t built me a ramp yet but I’ve been told by everybody that has seen it that it’s beautiful. I can’t wait to move in. I liked the blue carpet and my room is blue and white. The carpet is going to be fine for me to be able to vacuum it. I’m disabled but I think I can handle it. I really like the saleswoman. She was so sweet and I got prompt service. But, they had to wait for me for about a month because I got them out here way before I was ready for the carpet to be done but they worked along with me and I’m really satisfied with their service.

I signed a contract with Empire on 9/1/16 for purchase & delivery of my carpet on 9/29/16. This included a deposit check in the amount of $300.00. My in-home salesman, David **, said that everything was approved & we had a signed deal. I received from Empire an email confirmation of the order & a written letter confirming that everything was in order dated 9/1/16.

I have an acquaintance in Empire so I contacted him. We had two thick wood floors put in our home by them. Their sales rep was excellent, helpful, extremely pleasant, on time, professional and gave me a lot of different options that I was interested in looking at. The installation team knew what they were doing. They came in and immediately got down to work. It was messy with dust everywhere but they did a good job of cleaning up. However, there was a part that did not come in on time but the installer came back on a Sunday and put it in at our convenience, which really worked out very well for us. We were having our furniture moved in the next day and we needed to have the floor done. I was pleased with the outcome and that the price was appropriate. But we keep on finding a little bit of glue on some places that we just have to clean up.

We recently had Empire Today install carpets in our rental home. I had it all set up with Lowe’s first but they phased out at the last minute and couldn’t be ordered. We’re having troubles getting it measured and Lowe’s used a third-party and something went wrong with them. I needed it as soon as possible. I knew Empire could get it done quickly, so we used them instead. They came close to Lowe's cost. It was more than it would have been through Lowe’s but it wasn’t outrageous. I liked the sales guy and the gentleman that came in and did the installation work. He was really good. He handled himself well, called me beforehand, and then, he got there early and did the job quickly. We were doing some work in the house at the same time, and he was really understanding and cooperative.

I had tile installed in two bathrooms. The installers neither one could speak a word of English... big problem! Next is the fact that they did not reinstall toilets correctly which has caused extensive water damage to my finished basement ceiling, drywall and carpet... probably to new subfloor in bathroom too!!! I have paid a plumber big money to come out after hours on a weekend to fix their mistakes and now need repairs to ceiling, walls and flooring. DO NOT USE THESE IDIOTS!!! Rest assured they are going to regret this as I will not stop until they pay for all of the costs incurred due to their crappy work and the installers will not be doing this to anyone else as I will see to it they are fired!!!

I had Empire install carpet at my home. We're happy with the product and the installation was good. They did the installation quickly. However, the salesperson and the installers are third party. So the company is in between and there maybe some communication gap in between and they need to improve on that. But overall, everything turned out okay. They were able to work things out and that’s what gives them credit, that things keep happening but at the same time they have what it takes to kind of make it go.

We got wood flooring from Empire for our home at a good price. It has met my expectations so far and I'd recommend it.

I recently had a wood floor and carpet put in by Empire Today and it was an excellent experience. I had already used them before and was happy with them. The rep couldn't have been nicer. She was very friendly and helpful, and I liked her. She explained everything well and there were no surprises. The installers were very pleasant.

I deal with Home Depot a lot but I chose Empire because I saw the commercial. They were having a 50% sale. The only thing I didn’t like about Empire is that I don’t think my bill would have been $4,000. I felt like their ad was misleading because it really wasn’t a 50% deal. I probably could have beat that price at Home Depot but I didn’t do that. After all that, I still like Empire since the carpet has met my expectations. They were good and everybody was nice. I would use them again because I know now to not put too much attention that it’s not 50% off and that I would have to go and get more estimates instead of just them.

We had Empire install vinyl flooring in our home. I'm very pleased the sales representatives and the installation team. The only thing that came as a surprise for us was that they didn't take checks.