Empire Today Reviews

So I had to have Empire come out. One of their representatives took pictures of it, took it back to Empire, and said yes, “Your rugs shouldn’t be laid like that. We have to take up your whole dining room and living room again and re-lay them.” And then they said, “There is gonna be a charge to move your furniture.”

Empire Today could install the carpet flooring the next day and this was what made me choose to buy from them. The carpet flooring was installed in the bedroom and it's good and its color is my favorite. It was a great experience with Empire Today.

I contacted Empire Today to ask about options for doing stair carpeting or another option. A representative came to my home and showed different styles of carpet texture and color which helped me choose what went with existing flooring it would be adjoined to. Being on a fixed income I was able to opt for something in my price range and felt good about the fact that it would hold up to the traffic going up and down. Very satisfied.

First, Empire canceled/rescheduled the day before installation date. Which was unacceptable. Three rooms were prepped for installation. Walk in closets as well as rooms were unable to be used for the next 10 days due to the rescheduling. Which caused us much undue stress, frustration and inconvenience. The tile took an extra day but was understandable due to circumstances. The carpet was done in a timely manner but the installers broke a floor lamp and a hand tool went missing. We could have understood about the lamp if something was said. Nothing was. They also did not have me fill out the completed installation form. Only wanted me to sign it.

OMG these guys were fast! They were on time, and took like, maybe 2 hours? The floor looked fabulous when they were done, and they cleaned up as they went along. I would be happy to recommend Empire Today to whoever asks (actually, I already have!). Very professional, clean, prompt. A real pleasure doing business with them.

Installers showed up and had to have payment before they would start. We had a check written. But, the third party that verifies checks for Empire could not verify our check. We called bank and problem was not there. Finally just gave installers a credit card and they were able to start the job. Installers did not have enough product to complete the job. We had to make calls to Empire to ascertain when the needed product would be available and reschedule with the installers. Installers arrived and we noticed the dye lots did NOT match exactly. This was noticeable as one color was in hallway and another color was on the stairs connected to the hallway.

Jeckyll: I was originally sold on Empire when their salesman performed a "whole house" measurement, for what would be both carpet throughout 1st and 2nd floors, and new vinyl in both the 1st floor kitchen/bathroom and upstairs bathroom. Vinyl to be done this fall, carpet to be done in the spring. We negotiated a price we were happy with. Then the problems started.

Dealing with the Empire salesman was pleasant. He his product and help us with the selection. We very happy with the rugs. The installation crew was very professional. The problem was, we asked that installation be done before 5:30 because of condo rules. Installation crew did not show up until 2:00 in the afternoon. Did not get done until after 6:0.

Empire Today's price was in my range, so I had them replace a rug in the bedroom. The girl that signed us up was very nice and their workers were excellent. We had a really good experience with them.

Compared to the other brands I considered to get the job done, Empire Today's prices were very reasonable and competitive. I had them install a rug in the bedroom and the wooden floor at the entryway to the house. I like the wooden flooring and my daughter loves the carpeting. My new flooring is what I expected it to be. They did a good job and I had a good experience with Empire Today.

Our experience with Empire Today was wonderful. They were very good and did a great job. The woman who came initially was very nice and knowledgeable, and we were very pleased. We were also pleased with the price that she gave us. I wanted something plain, and I got the best carpeting. It was nice and thick so I like it.

The salesman took his time showing and helping me decide what flooring to choose. He understood I had a budget but after he left I realized that the promotions I had read about had not been offered and was told that the flooring I had picked was not on sale and wasn't part of any promotion. When the installers arrived to start the flooring they couldn't start the vinyl plank because they found tile that they thought could have asbestos so they installed the carpet in the living room and bedroom. They did a good job of installing but damaged a light fixture when bringing the carpet through the kitchen instead of through the living room. I had the tile tested and it was found to not contain asbestos. I faxed the certificate on a Wednesday and made an appt to install the flooring on that Saturday which was confirmed.

Installers broke two toilets, refused to put down subfloor that was paid for, and failed to install quarter rounds in all bathrooms. Contacted the Atlanta office several and was not called back intentionally. Through several calls and being on hold for 10-20 minute intervals each call, I was transferred several times and told that someone will come and assess the damage. Ava and Charlene were extremely rude and unapologetic about my experience. In fact they acted as if I was bothering them. This is by far the worst Decision of my life. Apparently they contract temporary installers that do not speak English clearly and one of them I caught with my belongings (hat) on their person while they were FaceTiming their family as a joke. To sum this entire experience up: very unprofessional and a complete waste of money. Do not make the mistake that I made!! I now have to repair the toilets and rerun my alarm wire. Which may have been cut intentionally!

We were happy with the quality of the carpet and the new wood looking tile floor in our master bath. Each installer was pleasant and did a good job. And, it was half the price of other bids.

The contractors who came to our home did an excellent job with the carpet install; they were very professional and efficient. However, I was very disappointed with the salesman - especially since he provided us with faulty information. Initially, we did not want to get our staircase carpeted, we wanted to just stain the hardwoods under the carpet. The salesman looked under our carpet on the stairs and informed us we did not have real hardwoods, just plywood. So we decided to re-carpet. The day of the carpet install, my husband quickly learned - that was not case - our stairs are most definitely made of real wood, not plywood. This was very disappointing, as the original vision and plan for my house did not include carpeted stairs - a look I am not happy with and did not want!

My vinyl planks were installed on 8/19/16. When the stove and fridge were moved and replaced the kitchen floor was scratched and the stove was not level. There was also areas that were smudged mostly in front of fireplace and the doors. I called with my complaints and installers were sent to level the stove, replace the damaged planks and "clean the floor". The stove is level, but the smudges are still there. They replaced the damaged planks but in the process to placing the stove and fridge back they scratched the floor and it was worse than the original damage.

To decide on the order I had to deal with 2 different representative. Upon signing the contract just 2 days before the installation, rep had never explained the Empire procedure and he changed his statement on the day of installation.

I had Laminate, Carpet, and Tile installed. This was supposed to occur over the course of 3 consecutive days, a week and a half prior to moving into the house.

A few days following installation of my carpeting, I began to notice small black bugs in my condo. I have been there for 12 years and never had a bug ever. They were relentless, and I had Terminix come out and they told me they are Carpet Beetles, brought in with the new carpet. This was expense in addition to the $1800 dollars I paid for the carpet to have the exterminator come in. The two men who installed the carpet are very hard workers and worked well together.

Received email. Carpet to be done next day. On morning, scheduled, received phone call that installer was sick. Rescheduled following Friday then received call and rescheduled for next week Wed. That morning, called installer, can't make it, maybe tomorrow. We called customer service and delayed our move and they confirmed install for Friday after 12. Installers arrived at 4 pm, worked hard and did excellent job, finished at 7:30 pm. So glad to get it done. Nice carpet in two areas. If they failed the fifth time we would have had to cancel and just live with old carpet.

The floating floor that we ordered is fine, the quality is good and install went ok after some problems getting the correct floor. Even with half off the price we paid close to $12 per square foot installed and I would not rate this floor over others I have had installed at half that price. The sale is very price, high pressure and the price is not broken down for you. You have no idea what you are paying for install or the product. The installer are not employees of Empire, they are third party contractors you could hire anywhere. Not worth the money for what you get.

I purchased Berber carpet from Empire and am very pleased with the product and the padding. The installation went smoothly and was professional. The only things I would change was I didn't receive a phone call from the installer giving me a time when they would arrive and the clean up and moving of my furniture could have been better, but overall I am satisfied.

My experience with Empire Today was very good except that in both of my orders (an interior full house and a patio exterior) I had issues with them not adding the proper transition strips. In both cases they did not do what was specifically promised. When I called the salesman that promised the strips, he said I had to go thru customer service. Blew me off totally! It took 4 calls and three trips to get it right. They need to get their act together... when they do that they will get 5 stars.

While the gentleman who came to the house was great, the bed is still not working and nobody has called to tell me how the other items damaged are going to be handled? Can someone please follow up with me?

Financing. I am disturbed by the lack of substance at Synchrony bank. They avoid taking phone calls and seem to be just an internet sham company. This reflects very poorly on Empire. Also the full details of the repayments terms were not fully explained when I signed up for the order. Naturally, they were not as good as I understood.

I am very pleased to write that the area manager of Empire Today personally called me to resolve this issue. I'm very impressed with the way she was eager to make it right. She had one of her best representatives contact me and he was very responsive and helpful. I definitely will continue doing business with Empire today.

Compared to other brands, Empire Today's cost and quality are better. I had carpeting installed in my home and it feels better. The people who installed it were fantastic,and they have met our expectations.

We looked at different places. Based on referral we decided to have Empire install our new carpet. The carpet met my expectations and I like its color.

I had luxury vinyl tiles installed by Empire Today. It has a slightly better cost and higher quality than the other companies I considered. I also like the tiles' durability and how it looks visually.

We had three rooms done in carpet by Empire Today and it was very quick and easy. The guys that came out to install it was able to finish the job in three hours. They helped us out in moving the furniture that was in there and put stuff right back to where it was at. We walked around with them and looked at all the closets and space that they had done and everything was great. We were going to look into other brands but the sales pitch by Empire was too good to be put down. We were thinking about getting hardwood and the hardwood was a little too expensive for what we were thinking. The price tag on the carpet was perfect. We have three girls in one room and a 13-year-old boy in the other and the carpet has been holding up pretty well.

I had new carpeting in my bedrooms done by Empire Today. I like the color and the feel. Compared to other companies, the cost was significantly less that's why I went with them. The only thing was that the guy that cut the carpet in my garage didn’t sweep up the remnants. He took all the big stuff out but not the little ones.

I worked with Empire Today before and had no problem with any of the service. So I just stayed with them again when I recently had some flooring installed in my home. It's actually the third time they've done work for me. I'm a customer for life.

Empire did call me and also synchrony bank in an attempt to secure my identity. I believe any future attempts by thieves to buy in my name through Empire will be properly thwarted.

On July 2, 2016 we had laminate flooring put in July 5th. We contacted Empire Today to let them know the flooring had gaps (numerous) and creaked badly. After 3 different inspections it was determined to be manufacture defect and would need full replacement. But after only month the flooring is no longer available and we need to select something else. We are being showed limited number of samples and told that we have to select one of them or pay more. After 3 inspections, 3 salesman and many calls from the sales office we only want our money back, which they are refusing as well. What good is a warranty if the product is no longer available after a month? The installers were here from 8:30 am to 10:45 pm. If the installers were good they should have notice the floor was not right. They left no extra planks. Maybe because they knew it was no good?

I placed a down payment of $1000 along with a signed contract for install (9/8/16) for flooring and baseboards at my business location scheduled for 9/14/2016. On 9/14 no show, no call. I call my salesperson who advises me that my contract had not been completed yet and that we would have everything processed by the end of the day and could reschedule the install. I get a call from the corporate office requesting additional information - which I provide. Later that day, I get confirmation from the sales rep that everything has been resolved and we schedule my install again for 9/19/16. My sales rep sends me text letting me know I should received a call between 7 am - 9 am with an eta as to when they will arrive at my business to begin the install.

I had a carpet and a laminate flooring installed in my home and Empire gave me the best deal. I was looking at the same carpet with a different company and it was almost twice the amount of the price for the installation and purchase of the exact same carpet. My friends recommended Empire to me and they recommended Jason, the guy that came to my house. I told him my budget and he tried to go around it and worked with me. We kept calling each other back and forth for a few days and I wasn't really sure if I'd do it. It's a lot of money to spend and you have to get various pricing. But he was real patient with me and gave me some different options. He could've easily given me the most expensive ones but he didn't. I also didn't want to compromise on the quality and he did what I wanted. I like its quality for the price that I got and it greatly exceeded my expectations.

I saw the commercial and I thought I’d give Empire Today a shot, and I was very pleased. This is the second time I've used them. I like them a lot and I had no other people in mind.

I found Empire Today better-priced and so I got a carpet from them. However, there are a couple of areas that seem to be a little hard, almost like staples. Other than that, it's fine.

We had carpeting installed by Empire Today in our hallway. They were comparable with other companies but we went with Empire because of their reputation. My mother used them 15 years ago. Helen has a walker, so we needed something that can glide easily on the walker. We also wanted durability and stain resistance. The installers were very good, clean, quick and right on time.

I have a rental, it is 1 1/2 hour drive to get to it so scheduling is critical. Decided on Empire Today to replace the vinyl flooring on three rooms because they are supposed to be able to do it quickly. Signed the contract on 8/23, soonest they could schedule the job was 9/2 which was disappointing but I said OK. Got a call from Empire Today on 9/1 at 9:19 pm saying they would call the next day between 7:30-9:00 a.m. with a time slot so I could be at the site. No call while I am waiting at the job site by 10 am. Call them, they say I have been canceled because of staff shortages. Why did they not notify me? They claim I was notified the previous evening which is the opposite of what happened! I end up rescheduling for 9/7 which the soonest time slot they can give me.

We had carpeting installed by Empire Today at our home. I should have went with a little bit darker carpet but it’s in now so that’s okay.

The Empire Today salesman was great, professional about his business and very knowledgeable. We bought carpeting for the steps in the hallway and we’d probably get another room done pretty soon.

I had my kitchen tile floor installed with Empire Today. I had a few estimates and Empire was better compared to other brands. I just had Empire do carpeting not too long ago and I figured I would stay with them. I liked the color of the product that they had. However I called the salesman because when they did install the floor, they ran out of tile and the guy that was installing it told me to call and get some extra tiles because he was going out of town, and he wasn't able to do that. I also asked the salesperson if the grout that he used was sealed or not, and he said no and they won't give me anymore tiles. He said he would call me back and he never did so I don't know what's going on. I need to call him to figure out what to do but I know he'll take care of it.

One of my neighbors told me about Empire today and I liked what was done over there so I called them and had them install linoleum in my kitchen and laundry room. The installer did a wonderful job with the way he put down the floor going from the kitchen to the dining room. However, in retrospect, he should've done certain things differently.

We had Empire Today install carpet on the stairs and the landing. We were very pleased with the installation. We wanted to do either hardwood or laminate but we can't afford their prices, so we went with the carpeting. And in comparison to what we had installed in the past, the quality of the carpet is not even close for the price we paid. I'm not so happy about the quality of the carpeting and the pricing, but the rep that came here was very nice and knowledgeable, and the installers also did an amazing job. Our experience overall was good. I would recommend them to a friend.

I had done the carpet from Empire Today for my living room and dining room before, and I was satisfied. So I had carpet installed by them in my sewing room as well. I told their rep that we have to go with a budget and he was very good about it. However, he told me that I would be able to reuse my sewing chair on wheels but I cannot move my chair at all on that carpeting. It doesn’t roll on it. I've got four machines that I work off of at one time. So I've got my sewing room designed where I can sew, turn around and do something on the other machine and I can't do it on this.

Our experience with Empire started off pleasant with our sales representative, but is now a headache with installation and installers. We are contracted to have our sec master bedroom suite, loft and hallway installed with hardwood flooring and have been trying to get this done for 2 1/2 weeks now. We took off three days from work with no installation done. First day installers came, could not lay floor due to some unevenness and would need to spread cement glue, did not have any with them. Installers arrive 2nd day, applied cement glue, spatter some of the cement on new furniture. They were messy and careless. Used a bucket of ours without asking. Said it would take 8-16 hours to dry.

I had Empire Today install carpeting and hardwood floor in our home because they could get it done quicker. We went for durability and the color. It matched the cabinets. When they were installing it, they told me I had 12 months interest free and I didn’t have to make any payments for 12 months. But now I come to find out I’ve got to make a monthly payment every month and that was kind of cheap. Other than that, everything is standing up pretty good.

I had Empire Today worked on my whole downstairs a few years back, and they did it all in one day. That was amazing, so I got them again to install a lighter color Laminate flooring in my upstairs bedroom. I like that the color looks fine up there. They were very good and did the work well.

Buying from Empire Today was a super easy process. I've tried other companies in the past but always I have to have a spouse with me. I'm the decision maker for our rental property so, I made a call and had the appointment set. The sales rep told me a good brand and didn't try to sell me the highest brand. I felt like he was very honest. Then he was able to have the carpet installed the next day. It was just flawless and great. I would use Empire Today again in a heartbeat.

It was a wonderful experience with Empire Today. They seemed to have a very fair price. The only thing was we forgot to ask them for a couple of extra pieces of wood which was my mistake. Their staff were very nice and they came on time. The sales representative made suggestions and helped us pick out the wood. Their technicians did a nice job and they cleaned up well. One of the men had to use the bathroom and he asked me first. They didn't assume anything. They asked and were polite about it. It was very nice. I'm really very happy with them. We have recommended all the people who did it and everything that if they were thinking, it was really a good deal.

I got the carpeting called the Falling Star. It was like the patterned Berber. I like the way the carpet looks, the pattern and the color. It's easy to take care of and it seems durable. The installer was good and the group that he had with him did a great job. My salesperson was fine too. I bought it from her because she was one of my customers and I want to return the business.

My neighbor told me that Empire Today was running a great deal. The guy that came out was really good and he explained everything to us. And although he didn’t have the half price carpeting and the kind that we wanted, it was still a better price than Home Depot that’s why we went with it. We got the carpet done so that we could list our home and have brand new carpeting in there. We're very happy with the work. I would definitely recommend Empire Today if somebody needed carpeting done. They did a great job.

We had Empire Today install wood flooring in our kitchen, dining room and hallway. Their cost and quality were about the same as Lowe's, which we considered first, but we decided to go with Empire because Lowe's charged us $35 just to come out and measure, where Empire didn't. They just came out and brought everything to us and we liked that a lot better. We get so many compliments off of the flooring. They're beautiful. I'm definitely going to go with Empire again in the spring for carpeting.

I like the color of the flooring I purchased from Empire. The guys that put the flooring in did a great job. I'm satisfied.

This was the second time we've used Empire Today. We went with them again for the carpet installation in our home. Their sales people were excellent. For what I had the first time, the salesman did everything I wanted. The install guys blew me away too by how fast they came in and got the job done. The flooring is fantastic.

Empire Today was recommended to me. I had them install carpet in a small area that I had, and they did a very good job. They were very professional and timely so I’m completely satisfied.

Empire Today recently installed carpet in our whole house. Their cost and quality were similar compared to others but I ended up going with them based on the fact that they could install in a much shorter window than everyone else. So far, our new flooring has been great. Their installers were great, fast, clean, and they did a great job. I was very pleased.

Empire Today installed some carpeting in an apartment that we own. My salesman was good about picking out what I needed for the place, and he's always been fine. It was also convenient that they had the installation done the next day.

I’m real proud of my Empire Today carpet. We’re building a house and the carpet is in the new home. I looked at other brands and other places but Empire Today had a bargain that made me call them. I can’t get into the house because they haven’t built me a ramp yet but I’ve been told by everybody that has seen it that it’s beautiful. I can’t wait to move in. I liked the blue carpet and my room is blue and white. The carpet is going to be fine for me to be able to vacuum it. I’m disabled but I think I can handle it. I really like the saleswoman. She was so sweet and I got prompt service. But, they had to wait for me for about a month because I got them out here way before I was ready for the carpet to be done but they worked along with me and I’m really satisfied with their service.

I signed a contract with Empire on 9/1/16 for purchase & delivery of my carpet on 9/29/16. This included a deposit check in the amount of $300.00. My in-home salesman, David **, said that everything was approved & we had a signed deal. I received from Empire an email confirmation of the order & a written letter confirming that everything was in order dated 9/1/16.

We recently had Empire Today install carpets in our rental home. I had it all set up with Lowe’s first but they phased out at the last minute and couldn’t be ordered. We’re having troubles getting it measured and Lowe’s used a third-party and something went wrong with them. I needed it as soon as possible. I knew Empire could get it done quickly, so we used them instead. They came close to Lowe's cost. It was more than it would have been through Lowe’s but it wasn’t outrageous. I liked the sales guy and the gentleman that came in and did the installation work. He was really good. He handled himself well, called me beforehand, and then, he got there early and did the job quickly. We were doing some work in the house at the same time, and he was really understanding and cooperative.

I have an acquaintance in Empire so I contacted him. We had two thick wood floors put in our home by them. Their sales rep was excellent, helpful, extremely pleasant, on time, professional and gave me a lot of different options that I was interested in looking at. The installation team knew what they were doing. They came in and immediately got down to work. It was messy with dust everywhere but they did a good job of cleaning up. However, there was a part that did not come in on time but the installer came back on a Sunday and put it in at our convenience, which really worked out very well for us. We were having our furniture moved in the next day and we needed to have the floor done. I was pleased with the outcome and that the price was appropriate. But we keep on finding a little bit of glue on some places that we just have to clean up.

I had tile installed in two bathrooms. The installers neither one could speak a word of English... big problem! Next is the fact that they did not reinstall toilets correctly which has caused extensive water damage to my finished basement ceiling, drywall and carpet... probably to new subfloor in bathroom too!!! I have paid a plumber big money to come out after hours on a weekend to fix their mistakes and now need repairs to ceiling, walls and flooring. DO NOT USE THESE IDIOTS!!! Rest assured they are going to regret this as I will not stop until they pay for all of the costs incurred due to their crappy work and the installers will not be doing this to anyone else as I will see to it they are fired!!!

I had Empire install carpet at my home. We're happy with the product and the installation was good. They did the installation quickly. However, the salesperson and the installers are third party. So the company is in between and there maybe some communication gap in between and they need to improve on that. But overall, everything turned out okay. They were able to work things out and that’s what gives them credit, that things keep happening but at the same time they have what it takes to kind of make it go.

We got wood flooring from Empire for our home at a good price. It has met my expectations so far and I'd recommend it.

I recently had a wood floor and carpet put in by Empire Today and it was an excellent experience. I had already used them before and was happy with them. The rep couldn't have been nicer. She was very friendly and helpful, and I liked her. She explained everything well and there were no surprises. The installers were very pleasant.

I deal with Home Depot a lot but I chose Empire because I saw the commercial. They were having a 50% sale. The only thing I didn’t like about Empire is that I don’t think my bill would have been $4,000. I felt like their ad was misleading because it really wasn’t a 50% deal. I probably could have beat that price at Home Depot but I didn’t do that. After all that, I still like Empire since the carpet has met my expectations. They were good and everybody was nice. I would use them again because I know now to not put too much attention that it’s not 50% off and that I would have to go and get more estimates instead of just them.

We had Empire install vinyl flooring in our home. I'm very pleased the sales representatives and the installation team. The only thing that came as a surprise for us was that they didn't take checks.

Empire was very reasonable on price. We had them install laminate wooden floor and they were very good. The sales rep was very kind and helpful. We also talked with the installers and they were very generous, neat and clean.

You gave a fair price and quick service and pleased my mom, a very particular 85 year old. And that last part was the most important thing of all. The installers were wonderfully sweet with her and they all chatted in Spanish which was another bonus. They were skilled and respectful. My mom and I are both very happy with the carpet and the service. Thanks!

I've bought some carpets from Empire the last 10 years. I've always had good luck with them, so I never shopped around. So I had them again to install carpet at my house. It's perfect and I like it. The installers were all good guys and did a nice job to everything.

I had hardwood flooring put in my bedroom, and I went straight to Empire because I've always dealt with them over the years. I never did anything else but call them because I've always been satisfied with them. I haven’t been looking around trying to deal with anyone else ‘cause they come out and take care of it. They’ve been very nice and the people that they sent out have been very professional in doing the job. We've recommend them and people have also been satisfied when they called for a carpet at Empire.

I had Empire Today before and I liked it. Recently, two gentlemen installed carpet in another home I own. I'd give them an A+. They were dynamic, professional, and did a great job. I was comfortable with them.

Do not use Empire Today. We have been trying to file a warranty claim for repetitive stains showing through the carpet, we bought a 20 year stainmaster warranty carpet 5 years ago and have had this issue for about 3 years having had our carpets cleaned professionally several times. At first the 800# reps were nice and expedited process and stalled with the local branch in Orlando FL, and a man named Bob. He tells us carpet is going to stain just like upholstery and concrete but he would be more than happy to sell us new flooring! I am beyond pissed off about this msg I have on my answering machine. I can guarantee that I or anyone I know will never ever buy from Empire Today carpet. $3000.00 in carpet and close to $1000.00 in professional cleanings. Be advised the carpet installed isn't what they sell you.

We had a tile floor installed by Empire Today in our home and it's really nice. The installer was professional, did a fast job and was a pleasure to deal with.

I needed some new carpet in my home and I called Empire Today. The sales rep answered all my questions, and he also told me that they had a sale going on. I sent them the money and once they got it, they came out and put the carpet in my house. My new flooring is nice and it makes my house look better and nicer.

Installers were to be here between 8 & 10 a.m. Didn't show up until 1:30 pm. & I had to call to find out when they would show & why I wasn't notified. They completed 2 rooms & hallway. Said they would be back next morning between 8 & 9. I finally called customer service at 9:30 to find out where they were & they said not scheduled for today but would be here between 1 & 3. You would think that if they have not completed a job that they would schedule appointment first thing next morning to complete job. It is now after 4 p.m. & still no show. I am very frustrated & disappointed with Empire Today. They should change their name to Empire Whenever we feel like showing up!!!

I really appreciate how customer service apologized and resolved this matter.

I was very displeased with the service, the salesman (creepy/shystee) (Doug out of Toledo) was rather disrespectful and rude. Didn't bother to address or correct my concerns/issues, was only trying to make a sale for a not so great company. A company with no values, morals, or respect for a customer, I can and will not patronize.

We had a carpet installed by Empire Today in our home. I liked their half-price off on labor and materials. Their people were very helpful and they were very good workers, very consistent with their work. They moved the furniture and nothing was damaged. They were a very nice and courteous crew. They did a great job. My wife likes the product and we’re very happy with our experience with Empire.

We purchased wood flooring and carpeting from Empire for my home. The installers were fantastic. They brought the wrong carpet, but that wasn’t their fault and they brought the correct one the following day. There were two different crews, so they did the carpeting one day and then a few days later a different crew did the floor. They did a great job. I couldn’t believe they got it done in a day and a half, so I was very very happy with them. They do everything and get things done quicker than anyone else would have gotten it done. The overall quality of the product was also very good. The cost of the flooring was a little high, but the floor is beautiful and we love it. We've already recommended a neighbor to the gentleman who came and showed us the products.

Empire Today did an excellent job in completing the basement and the steps. They also vacuumed and cleaned up. I love my new flooring and everybody who sees it loves it. I have no complaints. I had no problem with them and I would use them again. I've had them before for my parents' home a few years ago and they did a great job. I would recommend them to anybody.

I had carpet installed by Empire in my investment home down the street from my house. My family who used to live in the house moved out and they had a dog that trashed the rugs. The dog didn’t have a bed and he pissed everywhere. Without a doubt, Empire has met my expectations. Their guys cleaned up, took everything away and did a really banged up job. I've already recommended them to a friend who just purchased a house this May for an investment property.

We are in our 60s, no children. However, prior to buying carpet from Empire, the carpet we had while raising our children and pets lasted over 14 years. But, it was burgundy and I wanted neutral and thick for comfort. Decided since everyone was grown and gone, it was time to purchase some nice neutral carpet and laminate floors. My plan was cream color shag in all of the house but 2 bedrooms and kitchen. The kitchen I wanted laminate. The other 2 bedrooms we decided to leave alone (which I'm glad we did because you can compare the over 14 yr old carpet to the junk Empire installed). It was a total nightmare!

I had my mom's house carpeted and Empire Today did an awesome job. After they did mine, I didn’t give it a second thought and I just wanted them to do it. I like the quality of their product and their professionalism. They were speedy from the purchase to the installation. It was great.

I heard a couple of people who said that they had had Empire Today carpeting put in. We had a laminate put in and we’re very pleased with it and it’s so easy to take care of. We were also very pleased with the workmen. We had looked at some other brands before and we already had some in the house that was here, but what we got from Empire is a lot prettier. So we may have to call them when we can and have them do a couple more rooms. But, for right now, we’re good.

Hardwood floors were installed by Empire Today in our home. We got several quotes but Empire's was real good so we went with them. The flooring they installed is beautiful and we love it. The gentlemen who did the work was really nice, fast and did a great job. Overall, it was a great experience.

We have a rental property out of state and I had five days to get the carpeting done. And Empire Today was the quickest people that could come out and get it done. They even did Kilz on the floor. The guys were really top notch. Jerry was the guy who sold us the carpeting and was the one that we dealt with with the first property that we have. And because the experience was so good, we ended up using him for our second property as well. Everything with him has been fantastic. I have his number saved for when and if our other properties need carpeting. We’ll just contact him and hopefully we’ll be good to go. And then the installers were outstanding as well. Two of them spoke English pretty well and everyone was professional. They were kind and got it done. I’d use Empire again.

Called Empire on a Sunday due to the Shaw flooring they sold me having a 25 year moisture warranty. Rep took my info and concern, was told 1-3 business days for the installation department to call me, 4 days later no contact. Called back, spoke to another rep who assured me that Monique with the install department would call me by day's end, of course nothing. Called back and was told my info had been passed to the "general manager " and he would call me at the end of the day. Nothing. Called back, he was off and would call me on Monday. 2 weeks later still nothing but rep did call from the call center only to give no solution. I'm very disappointed in the follow up service I have received or lack thereof. Would not recommend Empire to anyone for any service as their customer service is beyond poor.

I had a female representative come out to my home to do an estimate. She quoted the price and it was not what I was expecting so I told her I would be looking at other companies and if I couldn't find a better quote, I would give her a call. She seemed taken aback and called her supervisor in front of my daughter and proceeded to call me irrational, delusional thinking I would get it cheaper. She was very unprofessional so I doubt they will get any of my business.

Back in June of 2016 I started looking to replace a majority of the flooring in my house just to update the look and value. I shopped around a lot. I decided to give Empire a try, so I scheduled my consult with them. My salesman came out. I had a very pleasant experience, so much so that I scheduled to have my floor installed on August 1. What I soon found out was that their idea of customers service only extended to the sale of their job and no further. August 1st came and the first part of my installation was Lvt flooring on my bathrooms and laundry room. The installer were very nice but the clean up was very poor. I had grout slopped all over these rooms. I did not notice this until they left because they told me I should stay off my floors for a day. They also never but a transition piece back down so it just left my carpet free and lose to snag on everything.

They did not call before they came out. Empire let the worker's family member out to help him. The family member did not ask me to turn off anything so he flooded my kitchen counter from my refrigerator hose that was going from my icemaker then they left uneven cuts on the wall for vinyl to be showing then they didn't put strip molding down.

My friend’s a sales rep at Empire Today so we called them up and they installed some carpet at home. Everything went well for the most part with the sales rep and the installation went smooth.

Empire Today was very helpful, polite, and did a nice job on our rug. The sales rep was very pleasant, explained everything, and said what he thought we needed to know about what was going to be done. It all went very well. The installation team was nice, very careful, and didn't leave a mess of any kind. It was a good experience.

Here are 8 reasons you might want to consider using someone else for your flooring needs. Our initial sales consultation went well and we were excited to finally be getting new carpet installed in a recently renovated floor in our home. It might help to mention that this renovation ran in excess of $15000 so having the experience we had at the tail end of the project has really left us disappointed in Empire. Everything was going fine until the installers showed up. That's when we were faced with the following realization that we made a big mistake in who we hired. They showed up 2 hours late. I received two different calls from customer service that morning with two different windows which caused confusion right out of the gate. When they did not show up on time, I called customer service and they basically told me it is what it is and they will be there eventually.

Empire Today installed some laminate flooring at my home. I looked around Home Depot, Lowe's, and some of the local places, and Empire Today's cost and quality are comparable. I chose them for the speed at which they're able to put in without a wait. The sales rep who came out was good and very knowledgeable. The installers were also good, cleaned up and didn't leave any kind of mess, and were thorough. The flooring has been down for several weeks but it seems to be good and I like that it's low-maintenance.

Never in my life have I experienced such horrible customer service. Initially, the sales personnel was pleasant and we also had a positive experience with the laminate installers. However, we had several issues with the carpet installers as well as customer service and installation teams, which eventually led to us cancelling our order for carpet installation after over a month of back and forth. Our first appointment was cancelled by the company. Then, when the carpet installation was rescheduled the installer said he would arrive in the morning, but didn't call or arrive until the late afternoon. He then complained that he didn't have the tools to take up the flooring and left with no warning. We called customer service and had to reschedule for almost a week later. During this time we were scheduled to move and were unable to settle into our new home.

We looked up Empire Today through other places. Their quality was excellent however the price was a little higher. But my mom liked it and so I went ahead and got kitchen linoleum and living room and dining room carpets. They put them down on her house and the quality of the carpet looks really good. The installers were outstanding and I couldn't ask for better workmanship.

Empire Today installed carpet at my home. We also looked at Lowe's and Home Depot, and the cost was similar. However, I thought the quality was a little bit better with Empire. So I went with them, because of convenience and speed, too. The same representative did the home that we bought, and the home that we're selling. He was very helpful because we were originally looking for hardwood and carpet, but realized that hardwood was out of our range. So, he showed us options that I thought was great because we were definitely looking to go as cheap as possible, and he was able to show us the most economical choices. The team that did the installation was pretty much straightforward. They knew what we wanted, and they came in and did it. Now, our flooring is great, that's why we recommended Empire Today to some family that were looking, and we would definitely use them again if we needed to.

I had hardwood flooring installed in my living room and ceramic in my kitchen and entry way. About 6 months in the grout in the kitchen started to crumble and break apart. I called and Empire sent out a team to fix the floor. They re-grouted the area but it did not last. So after calling about 5 times (no one in the Chicago/Milwaukee answers or returns calls), they sent out someone else. This person said the floor was not secured correctly and re-grouting again would be a waste of time. This was roughly late June. The installer said he would file a report and I would hear from someone within days. I never did of course so I follow up again. I called no less than 10 times before getting a response. After explaining the situation again, Empire sent out an inspector (August 23rd) and he reiterated the floor was faulty. He took loads of pictures and said I would hear back by Friday August 26th. Of course I heard nothing.

Empire Today did the hardwood floors in my house. Someone who had used them suggested them to us. She said they were good, fast and confident so I called them and had them come out. They did a good job and I would recommend them.

We had a great experience with Empire Today as far as the salesman and everything goes. The first go around wasn't too well. It should've been explained a little better. The biggest problem was the language barrier with the first two reps that came in. I couldn't understand them good and they couldn't understand me as well. They came in, stayed around a minute, took some pictures, and then left. I got a call back from the salesman and he said I had too much stuff. There was a chest and it had some glass right in it but we thought we had cleaned everything. They were scared of glassware being broken if they moved this particular chest and I understood that. I said, "Well, if you want my business, give me another chance and we will take care of what you said was bad." So, we did all of that and then they called and came back. They were different installers but they did one great job.

I got a carpet for my home from Empire Today and it was a great deal. Other companies wanted more money - Lowe's charges square feet instead of square yards. Moreover, the sales representative who came out was very helpful, really nice and didn't pressure me. The installation team came back for me so I could sew my floor. They were patient. At first, they didn't want to come back but I said they have to do some work on this floor before they put the carpet down. One of them said I should have torn it up and got it prepared. But then I didn't think I was going to do that. He was very nice about that.

I called Empire Today, they came to the house, and I picked out what I wanted. I love the carpets! I’m completely satisfied with it, except that I don’t know if they put a new padding underneath. Also, they had to pull out the radio and my record players but they did not put them back and now all the wires are not connected. But I would recommend Empire Today to anybody who will come in here to see if they would like it.

I had Empire Today install carpet in my home. Everything's fine and I like its design. Working with Empire was wonderful. The sales rep was very nice and helpful. I would recommend them.

We had an appointment to get a quote for our floors for damage done to our floors. We have a 3 hour window and after the 3 hours we called to see why they weren't here and we were advised that there was a scheduling issue and they had to reschedule. First we made the appointments 2 weeks ago and were constantly getting email confirmations of our appointment, I ended up calling another flooring company and was very, very disappointed as we spent all day waiting for them only to find out they were not coming. I will never do business with them again, nor would I recommend anyone use this place.

There are several things about this experience that were frustrating. The first is that the "deal" they claim to give customers is a sham! They absolutely did not give us a 50/50 deal. We purchased carpet for our upstairs and hardwood for the downstairs. They refused to give us an itemized bill. I told them I wanted a bill that says how much the hardwood was, how much the carpet was and how much we were paying for labor. We wanted to see what we were paying for and what we were saving. They refused and only gave us the totals of the carpet installed and the hardwood. We spent 18,000. Then we were told that there would be up to 20 installers coming to get it done in one day.

Empire Today did our living room carpet and everything went great. I called them and everything seemed convenient. Their sales rep was very nice and he showed me different samples. The installation team was great, too, but there was a slight problem when they first got there because they said I needed to pay. One of them couldn't speak English but the other man did and he got the problem straightened out real quick because I had already got it on credit. Now, I'm waiting to get it paid off so I can get my other two bedrooms, and then I'll get that paid off and get two more bedrooms.

I have Empire Today install a vinyl flooring for the kitchen. The guys were all efficient and great. Although the floor is hard to keep clean and other people think it's too white, so far it's okay.

When we needed carpeting, we checked Home Depot and Empire Today but we went with Empire because they promised sooner work. The installers were fantastic because we had furniture to be moved around and they were very good and just kept working. They never took breaks and for me, the best about the experience was the installers. I'm so happy that the installation and everything turned out so nice. Years ago, we got a recommendation from a friend for a different company but a couple of weeks later, the carpet was rippley. With Empire, we had a great experience and we'd recommend them to a friend.

My son made a mess of the carpet in the basement. I had to put something down there temporarily and wanted something inexpensive that will do the job. I had somebody come out here and bid it first but his price was too high and he was a friend. I called Empire Today and the rep met his price and went under by a little bit. She came out to the house here, measured everything and got me the best price possible. My friend asked me to go ahead and he would price-match but I didn't want to play that stupid game. Empire got me at the right time and because of their price I went with them. The carpet is awesome. My daughter loves it. And the guys who installed it were amazing, made the job very easy, cleaned up and were very polite. Kudos out to them. I was very impressed and I would use Empire again because of them.

I had laminate and a rug installed by Empire Today in my dining room and bedroom. It was perfect and it fit my budget well. The first team that came did the rug and they were awesome. It was a girl and a guy and they were very pleasant. Then, the next group that came in was a couple of guys and they took up the old carpet in the dining room and cut it exactly how I wanted it and laid it. Even the finished work was exceptional! I'll be calling them again because I still got a living room to do.

My wife and I purchased our carpet in 2011 through Empire here in Manchester, Tennessee. We have and were sold on the 25-year warranty? Which turns out is nothing more than a piece of paper. I have contacted the company. The first time they sent out an company to inspect the carpet. We were told the carpet was fine. Suggested our vacuum cleaner was too strong??? We have a Dyson? Now our carpet looks worse than the carpet we had replaced. I have called the company 5 more time? Each time I am told that someone with the warranty department will call me back. Why do you have such terrible customer service, and why do you flat out lie to people calling in? Is the 25-year warranty no good? We have our carpets cleaned every year just like we ask to do. Can anyone help us?

I've waited 3 months to rent out my apt because of faulty installation by Empire Today. They tried to repair once but it didn't work. Poor service after sale. No call backs, delayed appts, bad attitudes, replacement or refund. Stuck.

Signed a contract (8/5) to have carpet installed in our home. Empire has called the night before 2 scheduled installation dates and stated that they "were unable to get the carpet and are cancelling the installation". I would like to cancel the purchase and receive a refund. I paid in full the night the contract was signed. Salesman Mark ** will no longer return my calls.

Empire Today installed a bluish rug upstairs and their price was right. It was a nice experience and I liked it.

We have a rental house. Need to replace the carpet. We tried Home Depot and Lowe's. Both stores could not get the carpet installed within 10 days. I searched the internet and found Empire Today. I put the order in Friday morning. They came to measure in Friday evening and installed the carpet on the next Monday. They even match the Lowe's price with much better carpet. Both carpet quality and installation quality are very good.

I went to two different places and Empire Today's cost and quality was much better. I've talked to their representatives and I've known people who have used them before. I was going to have my kitchen and hallway done, but the rep was very upfront with me that it was uneven and if they did it, it would make noise all the time. Since they couldn’t do the kitchen, they told me that for the amount of money, it's best that I could have the bedroom done. The hardwood flooring was installed in the bedroom, dining room, and family room. When I saved up, I'm going to have the other two bedrooms done as well.

I had a 2 part installation. First install went well other than the installers barely speaking English. I paid for part 1 directly at the install. After trying to reschedule part 2 of the install multiple times (at my request) due to family issues, I decided to cancel part 2 of the order. I called 3 different times to talk to someone to cancel - each time, was told they would get a supervisor to call me back. The third time, I was told it would be handled. More than 60 days later after my last cancellation request, I've received an Empire Credit card in the mail and a phone call from Wells Fargo alerting me that I have late payments.

They came when they said they would. The product is excellent quality, workmanship excellent. They were nice and they cleaned up.

I have a carpet installed in the stairs, living room and the second room of my house by Empire Today. We had gone to Home Depot and Empire Today's cost was definitely cheaper. Part of the cost was they move furniture and they'd take away the carpet, but Home Depot charges for that. They both have the same padding but the carpet of Empire was better. We also have family that works for Empire. We needed something that was high traffic and something that was good for anything, and the new flooring met our expectation. The installers were available on the date I was hoping to have it installed. From the time that I met with their staff to pick out the carpet and then it being installed, everything just moved pretty quickly. The customer service was really great too. Overall, it was cost-effective.

We're going to get another carpet and I had three other bids. My friend had Empire Today do hers and she told me to call them. Empire Today was all comparable to others with the designing factors. The saleslady was awesome and knowledgeable. It was tough deciding which one and what kind and based on her recommendations, I am so pleased. I don’t think we would have done that at the other stores. Even the kids that came out and did the carpet were very careful and neat with my furniture. They installed it in the bedroom. They moved the furniture and put it back. They’ve removed the carpet and the other place that was all extra.

I had previously used Empire Today and because of their reliability, good service, and decent pricing, I had them install some carpet in a townhome that I own weeks ago. It's excellent and I got a fair deal. I'm totally satisfied.

We are preparing our house for sale and every floor needed to be worked on. Over the two days, the teams that were sent out managed to get the installations done quickly and completely. The quality of the work was impressive and the support from Empire was phenomenal.

Barry, the rep who came, was honest and very helpful. The two guys who came to install were fast and careful. They answered questions that we had and cleaned up after themselves.

I was supposed to get Berber carpet flooring from Empire Today but their salesperson was telling me about this new type of carpet that's one step above it and is soft and stain-resistant. He even stated that I could spill bleach on it and it won't stain, and I was impressed with that. Initially, I had the two bedrooms done then when I saw the hall after one of the bedrooms was done I said I needed to replace the hallway floor. So I went on and called Empire the next day after they had installed the carpet in the two bedrooms. I asked them to come out and give me an estimate for the stairs and the hallway. The installed carpet flooring is beautiful plus the installers were very courteous and cleaned up after themselves. The whole experience was wonderful. We had actually used Empire before and had no issues with the price and carpet installation that was done that time. They also had a 50/50/50 promotion which was perfect as it's like icing on top of the cake.

My experience with Empire Today has been okay so far. I had carpet put in by them two or three years back and had a good experience before. So I decided to have them put the tiles out in the kitchen since I hadn't replaced it. The tiles looked nice on the floor and complemented the cabinets. At first, I was going to go with the ceramic which I had down before, but it kept cracking. The guy told me that it was lifelong, but it would crack if I dropped something on it. I also had wood laminate in the bedroom. It looks very good and it was something that I'd get any other room done.

I had some carpet installed by Empire Today in the living room of my house. I was glad I was able to get in contact with them. It was a busy season or time for them. They had a promotion on, and I called them a couple days before the promotion went on. They were located far from me and it took them a little longer to get to me than they had planned. But they got here and I liked the product when they showed it to me.

Empire Today's price is about the same as the other brands', but the quality of Empire's product is better. I like the fabric of the carpet we got from them. The salesperson was also very nice. He was always there when I called and asked questions. He made me tip the scale to Empire, so he's very good. It has been an outstanding experience.

Over a year ago I had Empire Today install a new hardwood floor in my kitchen, family room, and morning room. They did a poor job. There were cracks, holes, and dents in the wood. Also, almost every foot of the floor was making noise as you step on it. It took over a year, four quick fix attempts by Empire Today, and me having to hire a third party inspector to get the entire floor replaced. The third party inspector report was damning and mentioned issues that I was not even aware of. This was additional cost to me.

I went to Lowe's and Home Depot for my carpet needs, but Empire had the best deal. I got a better price for the same work so I had them install carpet in my home. I like their work, the durability of the carpet, its color, and how it matched the colors in my house. Empire Today did a good job and I thank them for their service. They were very professional and I was satisfied with them. I told some people about them too.

We had a bedroom and closet carpeted and a hallway with a laminate wood done by Empire Today. What attracted us to go to them was that they were having a sale of half price. And because of that, we got it within the price we could afford. They also had nice colors that matched into the house. The installers worked very hard and did a very good job. They came when they said they would come. And one man had difficulty so two men came on a Sunday to take care of what the first man could not do. They worked until they got everything okay, except, it would have been better if the piece where it had a seam was put in another place where it wouldn't be noticeable. But they did a very nice job, I was very pleased and enjoyed working with them. They're also respectful and did not mess anything up. I would recommend them very highly.

We needed some laminate flooring and prior to purchasing from Empire Today, we did consider other retailers. They were all pretty similar and in the end, it came down to convenience. For some of the other places, we have to deal with their contractors rather than just taking care of it all with one company. Our experience with Empire Today was quick and easy. The sales rep was great and so was the crew that Empire Today sent in to do the work. They were in and out and cleaned up, and that was perfect. They also had reasonable pricing and we like the color of the flooring because we had to match it as closely as possible to what we already have.

I had Empire Today install the laminate on the porch and the carpet in the living room, dining room, steps, and hall. It was half-price on TV and I wanted to get that because I'm a senior citizen, but I didn't receive it. I called the company and the guy said that I couldn't do anything because it was up to the man who came in and helped me purchase it. But, I did ask about it, so I was a little upset that he didn't. It looked like it was a false advertisement. I wanted to have laminate all over, but it was too expensive for me and I would've got it if I had the half-price.

The issue has been resolved changes were able to be made in time. Installation scheduled for Sept.

Empire Today carpeted the den and the hallway. The only thing I’ve got against the carpet are the tracks, and I’ve got my footprints on it. I gotta vacuum it, but when somebody comes in it tracks. But, other than that, it’s fine. It’s soft and spongy and I like it. The serviceman who installed it was real nice, polite and great. The man who measured and did it was a very nice elderly man. Empire is great, has great people, and I like their price.

Had an appointment and confirmation for 1:00PM – 3:00PM. We waited until 4:00 PM and never received a phone call or anything as to why Empire's Sales Rep never showed up. I called Empire and inquired why no one showed or called. Rep on the phone stated they couldn’t contact the sales rep after being placed on hold 3-times. I asked to speak to a manager and was placed on hold another 3-times. Rep then tells me that they wouldn’t be making the appointment and laughed and said "no kidding that’s why I called you…" She then gives me a confirmation number that someone would be calling me right back. 20 hrs and counting and no phone call. This place is a big joke… I’m thankful that it never developed because I can just imagine the type of service I would have received. Thank God in this case for no service rendered.

I was very pleased and satisfied with Empire Today. The sales rep who came up to the house was phenomenal, very patient, very understanding and the workers who actually came out to do the work were very thorough and respectful.

We had Empire Today install hardwood floor in our family room and a laminate up in the bathroom. The installers were really friendly, efficient and really clean with what they did. The salesman was good to work with, too. Our new flooring is really nice. I'm happy with the way it looks. We like the color and the product as a whole. The only problem I had is that I've been trying to get money back for the sealer that was charged for the leveler, and I'm still waiting for a credit. I'm a little unhappy with that since I didn't think it would take that long to get something. I checked on it for three times now. Everything was really cool until it's almost two months later that it was charged and I'm still waiting for the $474.30. Also, it was a little disappointing that they don't give a copy of the receipt. Other than those, everything was good.

I've used Empire Today before and again had them install a carpet in my living room, bedroom and dining room. They had a different kind of each carpet so I picked the company. I like the carpet's color. They got the job done.

I have never dealt with a company with worse customer service. We had problems with the installing of our laminate flooring. It's been over a month and they still have not fixed what they messed up and calling customer service does not help. We are going to end up tearing up our entry and doing it again with another company, which means we lost money.

The salesperson of Empire Today was very nice. He made us feel very comfortable and he knew what he wass doing. The quality of the carpet I had installed is good and I’m very happy with how it turned out.

I had some other items installed by Empire Today about two years ago. When I wanted to upgrade a little bit in the bedroom and put something in there, I had them do the carpeting. I like the color and the stain resistance of their carpet. It looks really good and I’m pleased with it. The installers did an excellent job. They moved the furniture around, got the carpet in, explained everything they were going to do and they did them all. They were in and out of here in no time. It went really smoothly.

I ordered a long time ago from Empire Today and liked the way they did the work. So I called them back recently and bought hardwood floors. The price was lower compared to other brands and they installed it in my dining room, front room and hallway. It was easy to clean and everything was nice. They also cleaned up good.

I had Empire Today install carpet in another location, so I got them again to install carpet at the second floor of my home. It's the third time I've used them. I like the color of the carpet, and it's really durable. In addition, when I had an accident with my dog because he was digging in the carpet and making big holes, I called them and they fixed it for me. It was an excellent experience. I have recommended them.

Well, I am happy to say that Empire decided to make it right. two wonderful guys showed up at 7:30 this morning to lay our carpet. My husband had to take off work for a little bit again but it's done. Thank you.

We had Empire Today install carpet in the three bedrooms in our home. The quality of their product and the price on it were fantastic. Also, we had a week to get carpeted and they were out quickly. In fact, they were the only people I found who could come out within a week. I like the softness of our carpet and I'm very satisfied with our experience.

I had a laminate floor and a carpet installed by Empire Today. I’ve used them in the past and was really happy. But they definitely didn’t do the same this time. They had to come back a second time to correct the installation on the laminate floor and I’m not really happy about that. I do a business and it took a long time so I had to move my business in my house. The room was also full of smoke. I had just cleaned and now I had to re-clean everything because of all the dust. But the carpet people did a wonderful job and I appreciate that they came back and fixed it, but I should be compensated for the inconvenience.

We got the carpet installed at my house by Empire Today. It's in my living room, basement, and all the bedrooms. I did consider other brands prior to purchasing, but their cost was reasonable compared to some of the others. I wasn't going for a high-end carpet and I just picked the color and levels that were reasonably costed. Also, the quickness of installation and ease of service was also important for me, and they were ready to install it the next day. The flooring has met my expectations. However, we had some issues with some flooring transitions with some of the tile work. So I called Empire to come and fix the transition, and they came back and did the job for me. Overall, they provide quality service and I would recommend them to a friend.

Empire Today installed carpets in our living room, family room, hallway, and stairs. I like the carpet's coloring and its plushness. The salesman was excellent and worked with us in getting the best deal. Empire Today is efficient and professional.

Empire Today installed hardwood floors, vinyl floors, and carpets in my home. I looked at Lowe's and the cost was about the same, except Empire was a little cheaper because they had a special going. They had a 50% off the product and a 50% off the installation. I like the durability, and the price was a big factor. They were very helpful, and it was a great experience.

I was a contractor for 27 years and I did home remodeling, roofing, and painting, but not flooring so that’s why I had somebody to do it. My wife wanted to have a hardwood flooring in our living room so I called Empire up and a rep came down. She told me the different types of hardwood flooring and she even showed me some samples. We picked out what we liked and she figured all the material. I'm familiar with all the materials because I was in the building trades, so I know that oak is a very hard wood. And that’s what I wanted and I didn’t want anything else. I also like the color of the wood. She said that it would be installed within three days, which didn’t happen. I had to have three different appointments before they actually got to install it because, I guess, they were tied up. But they finally came and installed it.

I bought carpeting for the whole house from Empire Today because it was more convenient for us, but it is about the same compared to other companies, as far as cost and quality. I like the feel of it being soft, it was how I expected it to be.

I'm very satisfied with Empire Today, even if their cost was higher compared to other brands. They installed both carpet and laminate flooring in our living and dining rooms and their styles matched our house. I had recently put down carpet and I liked the salesman and the company so I went ahead with them.

I was ecstatic with the price and quality of the flooring which Empire Today installed about 4 months ago. However, I now notice a buckling in my kitchen floor and am no longer pleased. This does not make me happy. This is the type of flooring which the salesman suggested I go with for my kitchen. Also, the installers got glue all over my baseboards. The floor is pretty but I would not use Empire Today again.

Empire Today seemed to be able to do the job quicker and their price seemed to be reasonable so I had them do the laminate flooring in the living room, dining room, and a couple bedrooms in my home. It was a better quality and I was told that it wouldn't scratch. I like the color of the product and I'm glad I got them.

I had a great experience with Empire for the 2nd time. Installation was on-time and very professional. Al and his team were fantastic, polite, fast and very thorough. I would contact Empire again.

I bought a carpet from Empire Today for the living room and the den. Empire Today gives good quality for less money, other companies were much more expensive. I had a real nice installer, friendly, helpful, and competent. It was a wonderful experience.

Empire Today had put some flooring in my house earlier and did a good job at it, so I figured they'd do it again. Now, I had marvelous service from them with the wood flooring they put in my dining room. I like its color a lot. I also had a wonderful salesperson and installer, and they were a delight to have in the house. If ever I would do anything else, I'd call Empire Today again.

Empire Today did some laminate flooring in my home and they’ve done a wonderful job. I have no complaints. The flooring is durable and it brightened the home up.

Empire Today did an excellent job. I had them install my hardwood floor in our living and dining room. Empire was relatively local and I just wanted someone who was going to get in and out. They managed to figure out how to get the transition piece between the kitchen flooring and the living room and came back out to install it. They extended the transition piece so that it met with the hardwood flooring. At first, they were thinking they weren't going to be able to because we have a pocket door and the door would have been permanently left open, but they were able to slim down the pocket door so that it would accommodate closing the door. The price was high but everything else was good.

Empire Today was absolutely phenomenal. Jessica was amazing to work with on the phone. We were putting our house on the market literally, within four days and I was panicking because the holidays were right on. I had looked up another company too but Empire answered the phone much quicker. I called her on a Wednesday for the carpeting of the two bedrooms. She was so excited that someone could come out and measure the very next day. It was really sweet. I felt like she cared which was amazing. The gentleman who came out the next day to inspect and give us an estimate was great as well. Empire installed it the very next day. We had only about two-and-a-half days and they made it happen. They went above and beyond. It was just an awesome experience from the very first phone call, to the sales person, to the installers. I would recommend them to anyone and in the future, we'll definitely think about Empire.

We had carpeting installed in our bedroom and the stairways by Empire Today. Prior to getting them, I called around but the cost and quality were basically the same. Empire's salesman was really very understanding and explained stuff well. I wanted to get the highest quality but we had to get the middle price so we ended up with Empire. I like the color of our carpet. Overall, they were punctual, kind and very neat. They did a good job.

We were in need of getting the carpeting installed quickly so we had Empire Today install the carpet in the living room. After it was all laid down with the cushion underneath, padding, it didn’t feel any better than the carpeting that we originally had, and its feel isn't as soft. It's not as good as I would've expected it to be, and we paid $1,100 for this, which was 50% off of the regular price.

BEWARE!!! Faulty installation and terrible customer service to repair. After my new Berber style carpet starting coming apart, I called customer service for repair. They scheduled my appointment for a Saturday between 9-12 and then I was called at 8:30 am on that Saturday that they had to cancel but rescheduled for the following Saturday. The following Saturday, I received a call at 8:15 a.m. that again they had to cancel but for sure they would do it on the next Saturday between 9-11 and give me a call one hour before arriving.

If you live in the central Ohio area do not use Empire. They cancelled three appointments for installation before we had to get a refund. They don't have the installers in the area and will not be able to install carpet for you.

Avoid. I called for a consultation, was told installation would be available the following week. Sales rep Monica came back the next day and took our order, told my husband installation would be done today. Excitingly moved all the furniture out of both rooms, took the beds apart only to find out the rep never put the order in because she doesn't know how to work her fax machine. Then we were told the earliest they had was next week. Avoid. Not even worth the hassle.

I had Empire Today do carpeting in my basement, and it looks good. I had experience with them before with flooring, so I didn’t have to go to different stores. Their price and quality are comparable to other brands. I also didn't have to move too much of my furniture when they did installation. They move the furniture from one side to another. With others, I might need to take everything out. It was a pleasant experience with Empire Today.

Empire Today installed carpet in my home's bedrooms, hallway, and attic. I like that the carpet is stain-resistant and soft. The installation guys were on time and they did a good job. My experience has been good and I would recommend them.

My experience with Empire Today has been perfect. We had a carpet installed in our basement and we chose them because we thought they were the best. Their price was equivalent to the others but the quality was better. We loved their service, too. The efficiency and timing were spot on. If we’re going to do something else, we would call them again for sure. It's very easy to deal with them.

Empire Today is wonderful, I've had nothing but great experience from them. I've used them twice and had them do tiles and vinyl flooring for the kitchen, four rooms and entry hallway. I've heard from other people that Empire costs a little more money but I don't know about that since I've done the half off. Nevertheless, I would rather pay a little more and have a good job.

Due to their price, we purchased carpeting from Empire Today and had them install it in every area of our house except at the kitchen and the bathroom. We like the pet guard even though we don't have pets. We like that feature for a forever clean carpeting. There was one area where the carpet looks like it has a defect. It looks like it has a seam, but there was no seam. The house was sold, so we're not worried about it. Our experience with Empire has been quick and efficient.

I had carpet installed in the master bedroom and tiles in the living room. Empire said I had to have a special type of flooring to go over my flooring but the tile man came and said that they don’t do that because we'll stumble on it. I had to pay $500 for that and the installers didn’t even use it. Empire didn’t have an identical tile color but it was very close. The man said it was 13 and a quarter inch, but it turned out to be only 13 so that left a bigger space and the tile man had to spread the tiles out a bit to balance it out. I also never got the half price deal. The salesman said I had to pay for it first, but I paid full price on everything.

Empire Today has better cost and quality compared to other providers so we had the luxury laminate for my guest unit behind my house from them. It would almost waterproof my floor as well. The colors were great and the product is definitely durable. It came with a lifetime warranty. Their staff were able to get there and install it within my limited time frame. I needed it done within two days and it was done from my initial call. It was awesome. Great service, great quality, and a great experience all around.

I had a carpet installed in a client’s whole house. We had a quote from another company in town, and Empire's was less expensive and about the same quality. I’ve also had other clients use Empire and they were also very happy. The carpet looked good and the installation was quick and efficient. This was a good experience for us because we needed to have it done quickly and everything went very smoothly.

Sales Rep was very convincing and friendly during the sales process. I told her I was getting a next quote from Lowe's which was a bit higher, then I called the Empire Rep and asked her if she can at least meet Lowe's price or beat it which she did. We then proceeded to set a date for installation. I was asked to confirm the rug color which I did, but I never checked the thickness of rug which I know now is very important to do. The installer started on the 2nd floor and then finished with the stairs. That's when I realized just how thin the rug was. I even asked the installer about the thickness and he said yes it was the correct thickness. The carpet is so paper thin it feel like I'm walking on a bare floor.

If I had to review them based on product it would be a 4, but since their customer service is a 0, I used the average. Having worked for the council of Better Business Bureaus for 11 years, I know how businesses should be run. And being that my brother-in-law works for one of Empire's competitors (no discount sadly), I know a little bit more than your average about carpet.

First of all for a company that can spend so much on commercial advertising you would think they would have professionally marked vehicles for the installations. Well they don't. They have just a regular truck and trailer with no markings on it at all, which is a little sketchy to me! I'm handling my father's installation since he works at night and sleeps during the day. Customer Service was specifically told by him to contact me for arrival times, installation etc. So they contact me saying they will be there between a two hour time span. I said "great. Can you give me a call when you are thirty minutes away so I can make sure to be here." The representative said "yes". Well guess what. Did not happen. They didn't give me a call and they contacted my dad, waking him up which we specifically tried to avoid.

A rep from Empire Today came and lowered the price of their product. Their product was cheaper and that's the reason we went with them. I got the stain resistant carpet and had it installed in the living and dining rooms, upstairs and hallway at my home. I just had one little minor problem where they messed up my alarm system for a couple of days. They came and repaired it, re-stapled down the carpet from where it got the alarm wire. But they were saying that the door needed to be cut because the door is not closing all the way from the bottom and it was because of the thickness of the carpet.

Empire Today installed laminate flooring on the entryway and a small bathroom at our home. We chose the product because of the 50-50 off and then the care for it is easy. I was a little disappointed with the salesman though. He seemed to be so genuine when he came and sold me the product. He was so into it and gave me his card with his own personal direct number so if I had any questions to call him. Then I did but he never ever returned my calls, so I thought that was kinda bogus.

Empire Today was a better deal and their pricing was good. And since we needed the carpet in right away, the faster installation time was the reason we went with them. The quality of the carpet installed in the hallway and stairs is great. It is soft, the color is good, and we like the design. It was an efficient and worthwhile experience.

I had Empire Today install laminate flooring in the living room. I’m not that familiar with the product but I was impressed with the sales girl that came to our house. I told her I wanted hardwoods and by the time it was all over, she convinced us that a laminate would be better for our situation. We went to Lumber Liquidators and a couple other local places and none of them were as informative as she was in giving us the pros and cons, what colors meant and the cleanliness and look. She’s very impressive. Also, we financed it over a period of time.

I am so utterly disappointed with the customer service that Empire Carpet provides (or more accurately, does NOT provide). A little over a year ago, Empire installed carpeting in a condo that I own which is tenant-occupied. My tenants were professionals and kept my condo in impeccable shape at all times. When they left, I noticed that the carpet that had been installed less than a year and a half prior was buckling in several places. I called my sales rep and he passed me on to the 800 number for customer service. When I spoke with them, I was told that it was out of warranty and they wouldn't do anything about it. I asked for a higher lever rep, (on several occasions) none were ever available.

Empire expertly moved all of my furniture, removed my old carpet and pad and hauled it away, and installed all new carpet and pad for an amazing price. They did the entire house in one day! The crew even repaired cracks in my cement floor inexpensively. The price was exactly what my in-home consultant Laura ** said it would be and I took advantage of the 12-month same as cash offer, too. The carpet looks beautiful and I couldn't be happier.

Empire Today's cost and quality were amazingly better than others. I like the speed in which they get it done and their sales rep was remarkable. They installed our carpet in the family room and master bedroom. Empire Today was awesome and has met our expectations. If I need to do it again, I would definitely call them back in a heartbeat.

I got Empire Today to install hardwood floors for our family room. The cost was a little high but I got what I paid for. The quality is really good and I liked the color and the way it looked.

We were selling our house and needed to have somebody right away so we could start showing it on the market and our realtor recommended Empire Today. Because of the price and the quickest time they could get it installed, I chose them. I had carpeting done in the bedroom and the walk-in closet and the color went with the walls very nicely. My husband was home and they were in and out before I even got home. I was amazed at the speed and efficiency, and the job that was well done.

Empire Today did a great job and we're really happy with it. The workers did a great job with the installation. The salesmen were very respectful and gave us what we wanted. They didn’t try to sell anything we didn’t want.

We had flooring from Empire Today installed in our living room, dining room and hallway. We had chosen another brand but the quality wasn’t what we thought. It was really bad. Aside from the price, it was also the timing to get carpeting done since we were holding back the furniture so that whoever we chose to do carpeting won't have to move anything. What I did notice though is for some reason the carpet feels like there's a step down somewhere. I don’t know how that happened, whether it's the padding or it wasn’t leveled off. But other than that, we love the carpet. We have a new, fresh, plush carpet and we like the color. They did their service within a reasonable amount of time and an excellent job.

Replaced flooring. The two reps were very friendly and professional. The work was done in a timely manner and very well.

I was absolutely pleased with every stage of my new flooring. I had my whole house carpeted plus had the entry and kitchen Vinyl Tiled. The people I dealt with were all fantastic. From my sales rep to customer service, to the installation crew. My home looks amazing. They were able to get exactly what I wanted done, including custom work on trap door going to my Michigan Basement. I would recommend Empire Today to anyone looking for flooring needs big or small. They were even able to work with my hectic schedule.