Empire Today Reviews

We recently had a new living room floor put in by Empire Today. The installers left such a mess in our home... it took us 2 days to clean up the grout. They used my guest bathroom and made such a mess. I suggested they use the faucet with a hose next to the house for water but they did not speak any English so we could not communicate with them. We tried. Since the horrible episode which was May 26th and now is June 2nd we still cannot get a hold of Empire. We have left 5 or 6 messages and no one will call us back. It is amazing how fast they call you back before you make a order but they cannot call us back for a follow up.

I had an appointment to have an estimate to replace my carpets with laminate. When Chris arrived I asked him to take his shoes off as I have white carpets and had just vacuumed. He refused, he said, "What does it matter. You are replacing carpets." I said, "It matters to me, if you want to do the estimate then you need to take off your shoes". He then said, "No I won't do that" and he left. I am shocked at the disrespect and lack of consideration of our property. If the salesman had that type of attitude then I can't imagine what the installers would be like. I emailed the customer service department right after he left but they haven't even bothered to contact me. Obviously this is not a concern to them.

We looked around at a couple of different stores but a neighbor had used Empire Today and recommended them. We had them install the carpeting in our home. We started off with a set of stairs. We liked the carpet so much so we had them come back out to have a quote and do an entire second landing, another set of stairs and then into our master bedroom. It's so soft and we love the color which which we got throughout the whole house and we love it. We had to stay neutral because our house is up for sale. The service is great. The service and product are great and we love them.

On May 8th an Empire salesman came to our home. I wanted laminate or engineered hardwood that would match our downstairs existing engineered hardwood. We found an acceptable match of laminate and even decided to have it installed in our master bedroom even though it maxed out our budget. The installers arrived on May 13. The 1st thing that we were told was that the supplies needed for the stairs would not be in until the following Tuesday. They also collected the entire payment for our flooring. They installed the laminate in the master and hallway - leaving "temporary" moulding and made modifications to our door jams & top stair in preparation for the rest of the install. They left telling us that we would get a call when the rest of the flooring came in on Tuesday and they could return that week to finish the install.

I had carpet installed by Empire Today in the living room, dining area, and bedroom. Empire had a sale at that time and I got the burgundy. The carpet seems okay, but the only thing is it doesn’t seem like the better carpet. This is what I paid though because I got samples. It's stain-resistant but I don't think this is stain-resistant. But so far, it has met my expectations because I'm here alone. I'm the one mostly walking on it and it has no damage. However, I can open it up and see down inside of it. I had carpet before and never could I see down inside of it like this. You got to be careful and make sure this is what you want. You got to check it out and see because, with the sampler, you don’t see it like it is when they bring it out and put it on the floor.

After selecting the type of flooring and securing financing, on the day of the install the installer came out and look confuse and began to give me reasons as to why he couldn't do the install which made no sense. Through his broken English and my pretty good Spanish it still made no sense because we had already had the house level and had other work done recently... I then got a call from Empire to whom which did not seem to explain clearly why he couldn't do the install (probably because she didn't really understand herself). He then left. I then call a man I knew who did flooring installation for almost 50 years but retire because of his hands... He came over in about an hour and said he himself could not understand what the guy was talking about. He should have been able to install it. Will never use or recommend Empire.

Our initial sales call went great and the sales department was very helpful. We were scheduled to start on May 8. Received a call that the tile was not available so they wouldn't start until the next day. May 9 begins with a phone call the installers are delayed. Finally show up and started at 11:30. The tiles are unevenly spaced, some raised higher than others, grout missing in large areas, and some of the tiles have stains that I can't remove. After several unanswered phone calls and a few with the installation department I got someone to come to fix the floor.

After choosing a "high quality wood flooring" the engineered hardwood from Mohawk, that is sold by Empire, (and cost us $10,000) it took less than 2 years for flooring to get damaged. There are numerous scratches and digs in the floor. Customer service was contacted early this year (2017). We had a representative come to the house to take photos. He was supposed to get in touch with us within 10 days or so. After not hearing from in 5 weeks, I left several messages that were never returned. I contact customer service who was then supposed to have another rep contact us. I finally had to call and ask for a supervisor.

We hired Empire Today to replace vinyl in three bathrooms. The salesman was great, the vinyl looked good and the salesman reassured us the installers they hire were the best. First lesson learned. Empire Today is a BROKER... as a consumer you have no idea who you're getting for installers so you can't look for reviews or references.

I was going to use Empire for new vinyl flooring but changed my mind after. I just had the sales person over today 5/27/17. I was due to have a job completed on June 3, 2017. I called your customer service line 5/27/2017 at 6:49 pm Pacific time and spoke with David who stated that he notified my area of the cancellation. He would not provide an email address to send the document to your company. He told me that a representative would contact me. I don't find that necessary. The cancellation email address should be provided immediately. This delays the 3-day cancellation policy and puts an additional burden on the customer. The email could be sent today and we would be done with it. My sales guy was terrific. His name was Elan **. He was very helpful and knowledgeable.

So a supervisor / manager did contact me shortly thereafter. He apologized for the experience and let me know I could contact him at any time to work out a fair arrangement.

I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday. Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in our price range and they could do it in the timeframe that we needed. The color is great and they're easy upkeep. They're better than my original hardwood in the rest of my house and they were factory finished unlike the others.

We had carpets and wood flooring installed on the main floor of our home by Empire Today. It was a nightmare and there were big mistakes from the get-go. The wires were crossed and installing it should have only taken a weekend. Instead, we had to wait three or four weeks. Nevertheless, Empire corrected everything and I was happy. Moreover, the guy who installed it did an awesome job. We like that our flooring is easy to clean and that it looks good.

I had Empire Today put laminate flooring in my landing, stairs, hallway, and little kitchen area. I purchased from them last September and I wanted the rest to match. However, the way they put the stairs together was different than how they did it in September with the other stairs and they’re already coming apart. Also, Empire didn’t call before they came and they said they would. It was a two-day project, but they didn’t tell me about that either. Other than that, I love the product and the way it looks.

I am a repeat customer of Empire. I have had a complete home done in carpet with them in the past. I was very happy. Was being the key word here. I recently had them come out to give me an estimate for two rooms in the same carpet just in a different color. All seemed good during the sales portion. We decided on a high end carpet being that we were only doing two rooms. The delivery time and install went good up until the second room was being installed. This is where everything started to go bad. The installers noticed that the first room the carpet seemed more plush that the lighter around room. I heard them talking about it in Spanish. I asked the installer if it was the same carpet, he replied that it was. He did not know that I understood Spanish. He finished up and was vacuuming the second room when he told me that I now noticed that it did look like a cheaper carpet. In my mind I'm thinking cheap rental home carpet.

We are business owners and had to reconfigure our schedule in order to be available for the sales appointment, set 1 week in advance, between 5 & 7 pm. Got a call, at 6:38, that they weren't coming. Promised to have a manager call, but no one did. We were contemplating buying carpeting and flooring, but now, we have serious doubts about dealing with such unprofessional people.

I have a relative who is in the carpeting business who promised for 10 years to do it and he never did. Then Empire was having this big sale, so I had them install carpeting in my living room and two bedrooms. The cost was fine and the installers came in and did it exactly when they said they were going to do. They were very quick, efficient and got the whole thing done in just a few hours. However, I was not happy with the color. A lady came with several samples and I was down on my hands and knees trying to match it with the tile. I had one that matched but after they put it in, in a different light, it didn’t match what I wanted though it goes with the paneling and it’s in there now so I learned to love it.

The rep from Empire was very friendly. He came over and talked us through everything and the pricing, and showed us all of the samples. I love the carpet and it’s my favorite. All carpeting is stain-resistant now and the padding is good up underneath it. We spilled a few things on the carpet and if we clean it up soon enough, the stains come up. Overall, there’s always bumps along the way doing this kind of project but everything came out in the end the way that we wanted and planned.

I had the wood flooring installed in our bedroom by Empire Today. It matched with our last purchase. The quality of the product is great.

Original appointment rescheduled to June 3, 2017. Both parties agreed to the date. The only exception was told I would lose the 50.00 discount due to being over 30 days from original date. I agreed reluctantly, but I did change the scheduling date. The worse to come was notified by voicemail as of three days prior to installation date that the order was placed closed due to the length of time regarding the original date to install carpet. Spoke with supervisor Clarissa. Refused to give the last name. Clarissa Instructed me to reschedule to a later date.

Empire installed a tile floor in my kitchen and dining room some 11 years ago. The tile wouldn't fit under the refrigerator so they wrote a letter, which I saved, along with a box of replacement tile. Needless to say my fridge died and I bought another very recently, I contacted empire and they were more than happy to come out and finish the job??? Empire stands behind their products. You gotta respect that! Thanks for that??? Signed: a very satisfied customer.

We had Empire Today install linoleum in the kitchen, vestibule, and bathroom. They got it done in a reasonable time and I was very happy with them. I liked the design and color of the linoleum and feel good about it. Overall, it was a pleasant experience.

Empire Today was having the 50% off everything sale and we got a carpet installed. It's stain resistant to pet wear and tear, and it's been great.

Our sales rep., Jesse, did an excellent job presenting materials and costs. Thank you Jesse. The coordination and communication of the job needs improvement as we were rescheduled three times, and the men who came to work didn't have the go ahead or knowledge of how payment was made which delayed their work. Work on your coordination, people. Luis and Antonio were very courteous and worked very hard to get the job done in one day. Moulding in bathroom needs to be re-done and has been scheduled for tomorrow. The rest of the work was done very well. It would be good if both workers were more bilingual. Thank you.

Empire Today installed wood floors in the front room and hallway. I love the color and the pattern of the flooring. It matched the rest of the house. It was a quick and efficient experience all in all.

Empire Today installed our carpet and flooring at home. I like that the floors look stain resistant and mine's gray. You can drag a chair across it and it won't scratch. Also, when they put the carpet in, they were really nice. They moved stuff around. So, I was very content. Then, they cleaned up after themselves before they left. But, I've been waiting for somebody to call me about my account. They said that I owed them some more money and I had made one check out to Empire. Then, nobody told me I needed two separate checks, one for the floor and one for the carpet. I talked to their customer service rep a couple of days ago and they were supposed to get back with me. Other than that, I would recommend Empire Today. I'd tell my family and friends to come and look at my floor. They're gorgeous.

I am very disappointed with Empire Today and here is my reason. I have used them twice before in two of my previous homes. My last experience was back in 2012. Both times I had a good experience with Empire, from a smooth sales appointment to the installation with no problem. I was looking to change my carpet this time around in my Airbnb property because my previous carpet was ruined by some paint and I can't rent it out until it's replaced. I called Empire because I was familiar with the service and had received good service before. This time around, I felt like I was working with a low-level disorganized company.

I had some linoleum and carpet installed by Empire Today in the bedrooms, living room and one closet. They're nice and clean and I like the color. It's been a good experience.

I have used Empire Today before. The carpet they installed was better than the last one I got from them. The other one I got was stained and it won't come out so I tried to get it cleaned but it still would not come out. It lasted no more than two years. Nevertheless, they are fine and I didn't have a problem.

I was having Allergies from my old carpet so I decided to go with laminate flooring. And I booked the free estimate appointment with Empire Today. I liked the free estimate and the response time of the sales person. What I dislike about my whole experience is the sales person showed me the samples which were about 10mm thick. I chose the one I liked. On the day of installation I was at work so I had my wife do the walk through with the contractor and the installation and everything went smoothly. I came home to sign off the project and I made them put the excess laminate in my garage. After a day something strike me why didn't I check if they brought the right product so went to the garage to got a sample and checked. They had installed a 7mm laminate instead of a 10mm. I called their customer service and they are claiming since it has been signed off they can do little about it. I feel so cheated.

Empire Today installed wooden floors in our home. It was easy to make a schedule and when the gentleman came to our house, he made it sound so simple. I like the color and durability of the product. The only complaint I have is the people who came didn't try to hang the closet or bedroom doors back up. They said the doors didn’t fit so we had people come in and pay them extra money to do all of that. The doors actually fit so that was very weird.

I figured Empire was a large company and it's supposed to stand behind its word. They came in a very timely manner and were friendly and very courteous people. They took care of my furniture that they moved. I love the texture of my carpet and the padding under it. I also love my tiles because I didn’t know that my floor itself was uneven, and they put that stuff under the tile and my floors are even. I also like the price. I like everything about my experience with Empire and I have recommended them to two of my friends.

My husband and I are livid. I cancelled my afternoon appointments and my husband left work early to sit here and wait 4 hours for a technician by the name of W ** to show up at our home to help us pick flooring for our downstairs area. I contacted Empire at the customer service number 8776154498, to be told that the first Rep Naomi couldn't get in touch with the technician and had to leave a message. I demanded to speak with his supervisor, which I am told is Peter **.

This company won't work with handicapped stairlift people. Even though when the Stairlift company stated any reputable company could bring the carpet down the stairs and screwing the screws back into the brackets. We feel discriminated against because of our stairlift. The sales person was the greatest I've seen in some time. She tried everything she could do to get her manager to allow installation by her company. She gets 5 Stars from me.

We bought a wall-to-wall carpet from Empire Today and it was installed in the sunroom, dining room, living room and hallway of our house. It was on sale and I like that it’s pet-proof, which helps a lot. It’s beige and a nice light carpet. However, I wish the installation would have gone better. The salesman gave me a couple of different dates. Then the installers never called or showed up, and I stayed home all day.

Without a doubt Empire Today has provided the worst carpet buying experience. Issue #1: my wife and I brought a whole floor of carpet, spent thousands of dollars only to be told years later that the warranty will not be honored. We had inspectors come out and clearly didn't want to say that carpet started to fray. We have made several attempts over the last 5 years with no success. Issue #2: We decided to get an estimate for a rental property just to compare prices, 3 times they failed to show up or give a courtesy call to reschedule. Issue#3: it has been stated that Empire Today success rate for honoring warranties is lower among ** Americans. Received this information from an employee of Empire. Simply put if Empire uses deceptive sales tactics glorifying their warranty and taking your hard earn money without meeting the customer's expectations.

This is the worst company I have ever worked with. They have offered me $150 off a $2700 transaction for TWO no call no shows of the installers. That is wildly unacceptable. I believe that they never actually had availability the second time and lied to me. I have rescheduled again for tomorrow only because I want my carpeting done now. I am doubtful anyone will show up. This is the most unbelievable customer service experience I have ever had, which is sad because the salesperson who came to our house is great. I would hate for her to lose her commission, but if I can get someone else to do my carpet before Empire decides it worthy of them to show up I will have someone else do it. I'm thinking of going with Lowe's.

I have a relative that works with Empire Today. When he began working there years ago, we had a conversation about the quality and his job. And then one day he had samples and we talked about what I had in my house and I learned a bit more about the carpet business and about the quality of the product so I decided to go with them. Not only is the carpet itself comfortable, but the padding that Empire Today puts into their houses are high quality. You’re literally walking on a cushion and you could not tell the difference between the two. Prior to this carpet, we had an industrial-grade carpet but still the padding that they put in there was inadequate.

5/17/17 we called to confirm the installation schedule... one hour later that we got phone call back from the work scheduler who apologized on he forgotten put it on work bin. Promised the first thing next day 8 AM will be our house install carpet. So wasted one day our time and put dog away! 5/18/17 we received phone call on 8:15 AM that worker will showing up within 1-2 hour. No showing. This company unrespected our time, and can't be trust! Bad experience.

I am happy with the overall product, but the process of getting an installer here for the tiles to be installed was a nightmare. I had four cancellations. Three out of four were less than a 12 hour notice or the morning of.

Good pricing on the carpet compared to the other estimates I got. My biggest complaint is that they put a big seam right in the middle of the living room, in front of the sofa, so it is immediately seen when you walk in the house. Also doesn't match perfectly. Also carpeted bathroom and they knocked the toilet loose. When I called to complain about the problems they asked if I saw them do it. When I said no, they said it wasn't covered. They rescinded that later on and agreed to pay the repair costs.

My sister and I really liked the two guys from Empire Today who installed the carpet. They worked hard and took only a half-hour lunch break. It was at least an 11-hour install but they did a good job.

Purchased what I was told was a pet friendly laminate floor. Any liquid that comes in contact with flooring leaks underneath the flooring and causes warping regardless of clean up time. I was willing to accept that it was a Shoddy material, "buyer beware" but then I spilled a glass of water on the floor cleaned it up right away and it warped. That is when I decided it couldn't hurt to see if anything could be done. Had Empire come out to assess. I was told it was site related, meaning I did not clean it up in time. This was not true. All spills were cleaned up in a timely fashion.

Unfortunately I did not have a wonderful experience with Empire Today. My experience had been a long and painful one for 8 months. Had laminate wood floors installed throughout house - living room, kitchen, hallway, and carpet - stairs, hallway, and master bedroom. Installers showed up around 11am (late start for a big job) and did not finish until 10:30 pm. Instead of completing job in 2 days they squeezed into 1. After they left my husband and I spent at least 2 hours cleaning up nails, debris, and dust. We could not let our children walk on the floors. In the master bedroom we noticed that our ceiling fan had been ripped out of the ceiling and wired up. Our walls had major dings and dirty black handprints throughout the house and one of the closets. They forgot to install the carpet. The molding at the long straight walls were in piecework. Instead of using one straight piece, 2 were placed together. Using the scraps to make one.

Empire came & installed my entire upstairs on April 25th. I was very satisfied with that installation. Empire returned on May 10th, to install carpet on my main level. I found some issues with the carpet within the next few hours when going to move furniture back. I called, the very next day, & they couldn't get anyone out here to look at it until May 15th. An appointment was scheduled to come take care of the issues on May 16th after 12:00 pm. At 11:00 am I received a call telling me they cancelled the appointment & would be coming on May 17th. The 17th will not work, as I will be at meetings in Chicago. It was a voicemail, as I was in a meeting. I was to return their call. The call was returned within an hour & I only got a voicemail.

In April of 2017, we contacted Empire regarding our floors. They sent a salesman out who showed us a few samples of flooring. We selected laminate for 2 small front rooms and lvt for our kitchen and laundry room. We were told it could be installed that week. We were unavailable until the following Monday. The salesman told us this would be a 1-2 day job for all the rooms. The installers came and as they were installing the laminate, they were concerned that they would not have enough material to finish the job.

Run from this company. The sales pitch includes lying about prices to the point where you never see the numbers. I thought a nationwide company would have more integrity. I was ripped off, cheated, and lied to. Management feigns helpfulness but strong-arms me as I cancel. Worst experience all around. I don't know how I'll be made whole, but Keith and Hillary, I'll find a way. Class action lawsuit anyone? Run!

My friends told me that Emire Today's quality of work is good. So, I've had them install a laminate flooring to replace the carpet on the second floor. There are three bedrooms, one hallway then stairs, three closets and one bathroom on that floor and they did an excellent job with the installation. Although, I'm not really happy with the price since I'm a single mom. My husband passed away and it was too much for me to pay. I like the design and the color is light brown. I asked the one who came to our house, John, if laminate flooring is better than hardwood. He suggested and advised me to have this laminate flooring because it is more durable and stronger than hardwood. I'm really impressed with the Empire workers. They are really good and polite. They came on time and then they did well. I highly recommend Empire to my friends.

My husband and I decided to Call Empire for new flooring for my living room and kitchen. We made 3 appointments with them and no one called or showed up all 3 times. We've decided to go with someone else.

Empire Today are not what or who they proclaim to be! After multiple complaints and installation issues, Empire dispatched one of their sub-contractors to install carpet in our master bedroom. After the wrong carpet was installed we noticed that a family heirloom had been stolen! (My grandfather's watch). A police report was filed and documentation turned over to Empire's district manager (Venus ** or so she says). Since this process we have been ignored, no returned phone calls after conversations with multiple employees... DO NOT TRUST THIS COMPANY INTO YOUR HOME WITHOUT ON THE SPOT SUPERVISION! You may lose way more than you are willing to part with. Thank you for reading and good luck!

4 years ago Empire Today replaced all our flooring - over $8000 worth. I called them last week to get some replacement vinyl because we are remodeling our bathroom. The woman took all the information about the product I needed and said someone would get back to me. Today, I received a call from Ashley **, Branch Accountant. She said Empire Today doesn't sell product without installing it.

We had our carpeting installed by Empire almost a year ago. A few months ago the carpet started buckling in several places and separating at the seams in the doorways. I am happy to say that I contacted Empire as the carpet was still under warranty. One of their carpet installers came out and reviewed the installation and made the decision to replace all of the carpet on our stairs, bedrooms, and hallway. This time, the job was done correctly and the difference is amazing. Thank you Eduardo and Ben. You both did one of the most professional jobs of installation I have seen in many years, and we thank you both! The clean-up was excellent, too. You gentleman are the best professionals!!

Sales guy was great but after that it went down hill. The leveler that they used leaked into my basement and ruined a lot of items that we had to move down there so they could complete the floor. After agreeing on a refund of $1200.00 I still have not received my refund... This all took place in January and it is now May. It has been the biggest pain I have ever been a part of. I would never ever recommend this company to anyone. They are horrible and will just give you the run around until you give up. They are so big that they don't care about the consumer. Sad...

The company seems very reliable and the salesman who came was very informative with the different products that he had to explain about everything. So, it was very helpful because I know nothing much about carpets. I had wanted wood and my husband wanted carpet. That would be going on for quite some time. In the end, I decided to take the carpet just for his bedroom and everywhere else is floor.

We scheduled our installation of vinyl flooring for Sat. May 6th. We called Empire that morning of the 6th to find out that they didn't have our product ready. They didn't even bother calling us that morning. We had already disconnected our appliances and removed all items from furniture. They rescheduled for Wed. May 10th and once again, they failed to call us right away, so we called them and to find out that once again, product had not arrived. We were already without a stove since May 6th since Empire told us to turn off the gas and remove from hose. We couldn't connect it back again due to issues with hose so we ended up buying a new stove and were waiting for delivery on May 17th.

Installers did not come prepared with the proper transitions we were promised by the sales person. We paid for the job in full. We were told the installation would take one day. As of 4:49 pm only one room was done. We called to try and resolve the issue and got nothing but the run around. I feel I've wasted my money and my time, and Empire should be embarrassed that they operate under such unsatisfactory conditions.

I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the carpeting.

I saw Empire Today’s advertisement and tried it because I had to have the work done. They came and showed me what they had. Four rooms in my house were by Empire and I would refer them to anybody that would ask me about a flooring job.

The sales part was fine. I was having my entire home carpeted and I had waited so long to be able to afford it. I went with Empire because they advertised and stress free installation and a quality product. I relied on the salesperson that the product he recommended was the best quality and that the installers would take care of moving furniture, etc.

I hired Empire to replace the carpet in the three bedrooms and hallway. I wanted the same thing I had there for the den but they no longer had that available, so I chose something else. I'm 83 years old and vacuuming is not that easy anymore. And what I had in the bedrooms and the hall was easier to vacuum than this one that I chose. But I still manage to do it. Then I had a new floor covering put in my kitchen and entrance way. I've been very pleased with the quality and the installation of the carpets and flooring. If I had to replace any of them, I would certainly call Empire back. Also, when I called for them to bring the samples for the kitchen, I asked for Mickey because he had been here when I replaced the den carpet. He's a very good representative, very pleasant, very mannerly and not pushy.

Empire Today installed our carpet in one of my homes and in our rental properties. In the rentals, the carpet was everywhere except the bathroom and kitchen. I didn't have to wait three weeks for them to come and install it. Most of them took two days to install, while some of them were the next day. The carpet was the medium grade and stain-resistant. It had a color that would hide dirt and had a decent warranty. Empire Today had to come out and do one repair for a seam that has come apart. They said they were gonna look at it and decide if it was gonna be a warranty thing. They ended up just fixing it while they were there.

I liked the advertising and quality of Empire Today's products and I got new carpet from them. I bought one of the cheaper model carpets, but it's still nice. I'm pretty happy with it.

I decided to purchase carpeting from Empire for my home. I chose them because of the convenience. I had purchased carpeting and flooring from Luna which I now understand is owned by Empire. When the salesperson came I explained to him that I was very disappointed with my carpet because of its condition. I had purchased the carpet from Luna in 2006 and I felt that the salesperson had sold me inferior carpeting because after 9 years the carpeting had deteriorated. It looked awful especially in the high traffic areas. I explained to him that I wanted a high quality carpet that would look good for a longer period of time. I thought this would probably be the last time I would be purchasing carpet for my home since my husband and I are in our 70's.

I just got my carpet installed today. However the experience has been a headache. First the installers show up and didn't bring the subflooring that was to be replaced. Then they forgot to cut out the vent in my master bedroom. Last but not least they left all the old carpet and matting in my front yard. Very unprofessional and I'm still waiting for the job to be complete. So now I have to put my day on hold and wait for them to finish the job that wasn't done the first time around. I will not recommended this company to anyone in the Clarksville, TN area.

Without my permission, the installers raided my refrigerator and drank sodas and Gatorade. They also went into my cabinets and use a roll of tape and then lied about it. Now I find out that a new knife is missing.

Based on a referral by some people that did floors for me a long time ago, I got Empire Today to install a piece of carpet for me. I like it. It’s nice, flat and looks good on the back porch. That's what should have been there in the first place. Overall, it was a great experience.

Empire installed wood flooring in our home. I thought about researching and considering other brands but seeing the advert on television that it looked pretty good, I just went with them. I wanted to get rid of the carpeting because I have asthma and I've heard that a lot of carpeting makes asthma worse. It has worked better, considering I have three cats, because I haven't had too many problems since I've got the hardwood floors. I was told I'd have to get rid of those cats because of my asthma and I said no. And so anything that's going to help out without having to give away my cats. The flooring was very nice.

Empire installed carpet in our living room for me. I picked out the expensive carpet and they told me it would have 20 years warranty. The cost is too high but it's a good one.

Empire Today installed carpeting for us and it met beyond my expectations. It was a very good experience.

The men who installed our carpet were extremely unprofessional. One spoke no English. The other demanded a beverage. When installing the edging, rather than cutting it, he bent it. When I said I wanted it redone, he became indignant. His supervisor was not very helpful. We will NEVER use or recommend Empire.

I had Plumberry carpet installed by Empire Today at our home. They had the half off installation and half off products and we thought it was a good deal. The carpet is really easy on our feet and it makes the house look really good. It was a good experience. We're glad we got it done.

My mom had previously purchased from Empire Today and recently, I had them put some wood flooring in her bedroom. She is sick and losing control, and was messing the carpet up. So, I pulled the carpet up and then the best thing to do was put a wood down there. I'd recommend Empire.

I had carpet and some vinyl installed by Empire Today. The vinyl pattern is what I really like. That’s what I had done before and I was really pleased with it. I had it in the hallway, in a bedroom, and also in a bath downstairs. When I got ready to replace the kitchen, I thought of getting some more of that. Their sales reps were fine, answered questions, and set up the appointment on time. The installers came in when they were supposed to, finished their work, and cleaned up well.

This is a 2 part review: first, the laminate installers were excellent. (Jesus and two other guys) They arrived on time and did a very professional job. We have absolutely no complaints with that part of the installation. Second, the vinyl man (Rick) came and had an attitude before he got in the front door. He was mad that the laminate installers were "in his way". Mad because the refrigerator, range, washer and dryer were not unhooked and moved. We were told the installers would do that. So he left.

Made an appointment based on a home product and repair free site. I got a confirmation for time. The salesman arrived with several different sample books of carpet. I had requested nylon carpet in the online preferences. I asked him who manufactured the carpets and he quickly replied either Mohawk or Shaw without any added information. I asked him how the carpet was constructed i.e. stapled or continuous filament which he seemed not to know. Asked about how much I wanted to spend asking different price points. He had brought with him 2 nylon samples all the rest polyester products with no manufacturer anywhere on the product. Asked how much the carpet was per yard??? He said, "We only quote by the install price."

We wanted the flooring in right away so we chose Empire today. Their installers were professional and cleaned up after themselves. So far, we like the quality of the flooring. I would tell anyone who wants to get their floor in quickly to call Empire Today.

I had used you in the past and so we used you again. My only problem is because Empire made a mistake, a manager never contacted me about the issue and I was told by a few customer service workers that they would return my call. I wanted the issue resolved before the install. I was told a manager would call me but no manager ever called. I wanted a manager so we would could resolve the issue in a fair way due to their mistake. The day of the install came and still no call back. I was assured not to worry basically and that they had my message and my account was noted in the computer in order to resolve the issue to my satisfaction. The workers during the install however did an amazing job. I'm just upset in the way Empire handled the situation with their management who never returned my call.

I was very pleased with Empire. I had a specific date that I needed them to complete the project by as we were having two parties and they came in and completed everything. They ran low on one material that they had to backorder, which they made sure that it was brought in on time and they came over the day before we had the party and finished up some baseboard molding. We also had one little problem with the carpet. There was a hard spot in the pad that you could feel through the carpet. We called the office and they sent somebody out to repair that promptly. The guys that did the wood were very good. We weren't there the entire time but for the time that we were, they were considerate of what we were doing while they were still busting to get their job done. They also cleaned up nicely at the end of each day. Overall, it was a very good experience.

I wanted to do some carpeting so I searched a little. Empire Today does have a good reputation and they are trusted. I had a little issue with the payment but everything turned out all right and the quality of the carpeting was good.

My sister-in-law gave me Empire’s phone number and I gave them a call. They came out that afternoon and took the measurements. Then the installers came back the next day to install carpet in the front room and the little hallway in our home. They were very nice, polite, did a very good job laying it and had a very good time laying it so I'm very satisfied. Empire's cost was reasonable because the other stores were a couple thousands. When the sales rep gave me the price, I said that we'll do it because I'm on a fixed income and I got a really good deal. I like the color of the carpet which is deep water blue. It's very comfortable compared to my other carpet and it's so soft and squishy. Even my little great granddaughter who turned seven last month and came over to spend the day said that it's very soft. I'm gonna need some kitchen rug and I’d probably be calling them too.

Let's start at the beginning. On April 19, 2017 between 1pm and 3pm a rep was to respond to my house for an estimate. At 3:15 the call center phoned me and advised that no one would be out as my name was not on the list. So we rescheduled. On 4-24-2017 Sue ** came out to do the measuring and give me the estimate. She said the laminate could be installed the next day, but I wanted time to rearrange the furniture so we decided on Apr 26 for the laminate and the 27th for the carpet. I was also told by Sue the sale ended at the end of the month, but I went online and checked and found the sale was good until 5-6-17. Maybe a little sales pressure, huh?

Had Empire salesman come in. He heard my needs that, "I wanted a comfortable flooring that would allow my whole family... 2 children and a husband with a fused back be able to sit/play on the living room carpet." So we found a carpet I liked and he negotiated a really great deal for it. Or so I thought... We put the downpayment in and problems there.

My carpet was as good of a grade as I thought. Frank our salesmen tried to get us to a price we could afford, I wish I would've went with a better carpet. My seams are showing & most of the edges are still fraying. I had repairmen here and they did fix what I noticed at that time.

We were very pleased with our salesman Melvin **, the installation team and the price of our new carpet. The install team arrived on-time, and cleaned up prior to leaving. We will definitely consider using this team again & referring others. Thanks Empire!

While the installer did good work Empire should have at least one who speaks and understands English. As far as clean up goes it was less than average bordering on lousy. I found debris everywhere and white splash marks on doors and items in my garage. I had to stretch to give them a three star rating.

From the very first contact with the sales representative through the installation everything was professionally done. Pricing for carpet was well below what was expected. Highly recommend. If we ever need to buy a new carpet again I am only contacting Empire Carpet for my home.

I recommended Empire Today to all my friends. They did an excellent job. I had them do my carpeting in the living room, dining room, bedroom and hallway. They also did the vinyl floor in the kitchen and bathroom. I had two other estimates, but Empire’s price was more reasonable. I also liked the variation of colors and patterns they had in picking out for carpeting and vinyl flooring. These are the reasons why I went with them.

Had a vinyl installation scheduled for 4/29 between 8am and 6pm. Contractor showed up and left at 7:30 am - so I was rescheduled to the following week 5/6. On 5/6, I was contacted and told no one would be coming because they didn't have the required materials or anything similar despite having an extra week to plan for my appointment... Rescheduled again to 5/13 - at this point I will have moved into my house, and will be living with exposed subfloor in multiple areas and a detached toilet. The worst part about all this is I was told that the best they could do is take off a measly $50 from the original quote. If this outrageous situation is not rectified, I'm pulling my contract and telling everyone I know never to use this company.

I bought laminate floor tiles from Empire Today. I had looked at installing it myself but then the prices they gave me were so reasonable it wasn’t worth the effort. I like that it looks like tile but it isn’t (it even has grout). It looks really good and I like the pattern more and more each day.

The installers from Empire Today were very nice. They did their work, and didn't bother anybody. I had them do the carpet in the bedroom and stairs and I like the way the carpet felt when I walked on it.

We have been scheduled 2x for a Vinyl Floor installation. We have gotten calls the morning of at 7:00 AM on Wed. 5/3/17, and then at 6:00 AM on Sat. 5/6/17. They said they don't know when materials are coming in. I am sitting here on a Monday afternoon with our house pulled apart, and have no idea when we should expect an installation. Even though CS has been friendly, there are no results and a surprising lack of empathy or care. Horrible experience so far, ready to pull the plug on them.

We paid upfront 100% for our flooring. They rushed through the job splattering grey goop all over our kitchen cabinets that won't come off, grey goop on the new baseboards, handrails to on our stairs. Glue is on our bedroom carpet. We cannot get out. It's now grey and stained. The walls are scratched and damaged from the flooring and where they brought the floor in through our upstairs bedroom they stood on my bench out front and scraped the paint off the bench. They couldn't get the screen back on the window. They brought the flooring in through so they screwed it back onto the house. The thresholds that were installed all popped up after only a few days and we had to get someone else to come in and properly install the thresholds. Now they have several nail holes in them from being installed twice.

We had our dinette done by Empire Today and so far, it’s fine. We had an appointment with them and The Carpet Guys just to see what was what. Empire’s sales rep came out first, told us about the deal and what would happen, and gave us the best deal. We canceled with The Carpet Guys because they were much higher in price.

Empire Today installed carpet throughout our home and tile in the master bath. The color of the carpet, the plushness of it, the resistance and the padding is excellent and nice, we’ve been very pleased. I would recommend them because they showed up on time and the installers cleaned up. They did a great job. Their financing option was also the best.

Everything was great with Empire Today. I had them install carpet throughout the house and I love it. I like the color, the thickness, and the quality. The salesman who's a good friend of mine also did a great job.

We decided to use Empire Today because of past good experience. Our sales rep, Diane is excellent and we've worked with her twice. We would work with her if we needed Empire Today again.

DO NOT EVER USE THIS COMPANY. I wish there was a way to leave no stars!!! They will take your money, not do the job, and continually lie to you. They have the worst customer service and clearly do not give a damn about their customers. We started out with an estimate from Ivan ** on 4/2/2017. He gave us the price and we set the install date for TODAY. On 4/2/2017 we gave him a deposit (half price of the job) and he immediately scanned it to their account. Today my husband called him to find out what time the installers were coming. He immediately told my husband he would call him back but never did... even though we left him 4 voicemails afterward.

I like the style of the Empire flooring and had them install laminate flooring in two bedrooms, as well as vinyl flooring in two bathrooms. Those guys were great and it was a great experience.

Tile and carpet were installed in our house and Empire Today did really good. I enjoyed purchasing from them because they let me charge it.

We already removed everything out of our rooms and the four rooms upstairs and had moved those to the ground floor. Empire Today showed up and they didn't bring the carpet we bought. They had three weeks when we ordered before they deliver but they didn’t call us ahead of time they didn’t have the carpet. Then we called the sales manager who said he'll come over that afternoon and see if we can pick a new one because the other one’s not gonna be available. He came out on the same day that they were supposed to deliver and install and he said they’re gonna upgrade our carpet or we can upgrade it for free because of what they did to us. He was talking to his manager on the phone and the manager said they can maybe get the other carpet eventually. The salesman told him we got boxes and stuff from upstairs all downstairs now and there’s nothing upstairs except empty furniture.

I contracted Empire Today to do my carpet upstairs. The appointment was supposed to be at 11:00 but they showed up at 8:00. I called the gentleman I bought it from because the installers were coming a long way to come over here to put the carpet in and I wanted to make sure there hadn't been an accident. He contacted the installers and the installers called back and said they were going to be about two hours late. Then, they called back again and said they'd be here about eight o'clock. So, I was around the house all day.

We had the laminate floor installed in 0/14. The man arrived without understanding a word of English. We could not make them understand where to store the carpet. Over time the floor is peeling up and we have a crack in the floor starting at the baseboard about two feet long. The caulking at the fireplace cracked away soon after installation. I protected the floor with area rugs and did not see how much of the floor is lifting. We called the company and a person came out and charged $ 70.- plus to look at the damage. He said someone from the company will call to fix it. He never called. My husband made many calls that were not returned. When we finally talked to a rep. we were told that because I cleaned with Murphy's Oil soap, they will not fix it. That is sad. They should not sell a floor that can't handle a mist sprayed with diluted oil soap. What we have learned from this is that we will deal with local business from now on.

Empire Today installed the laminate flooring in my master's bedroom, and the quality, as well as the servicing were fine. I like their price, as well as the floor's design and color. Everything was exactly as they said it would be. I've had a good experience and I'm happy with the new flooring.

I called and made an appointment to have someone come out and look at our floors and give us a quote. The time frame for them to come out is 2 hours, 5-7. At 7:05, I got a call stating the person coming to our house was running late but would be there in a matter of minutes. 45 minutes later, no show. I called and canceled it. If your employees can't show up on time to at least try and get our business, how can I be confident in your work?

The flooring that we had for 15 years was really old and had a lot of problems so I had Empire Today install laminated floor and carpets in my whole house. Everything's perfect with the new flooring. It's really beautiful. The Empire Today people worked really well, too. They paid attention to what they're doing and I liked that. Everything was nice and clean.

Empire Today took care of installing the carpet in all our bedrooms upstairs and the hallway. I chose them because they had the color I like and it is a nice carpet. It's soft as well. The installers were on time and they finished when they said they would. On the whole, they did a great job.

The cost and quality of Empire Today's product were very good compared to the other brands I initially considered. They were also flexible in terms of delivery schedule and it was easy to talk to the salesperson. I ended up hiring them to install carpeting in the basement of my home and I like its color. The only problem I had was that they billed me the full amount rather than just the deposit amount. But we eventually came to an understanding of what was happening.

We waited 20 years to get our new floors. Empire sent who they called "the best." Jay was friendly and persuasive. He has a confidence you believe and listen to. I looked at a small maybe 6x7 inch sample of a one color Acacia wood and liked it, but I told him I did not like the "stripey" look in the picture provided. He said "It isn't stripey." I then said, "Well, this picture sure looks stripey." He replied "It isn't like that." I then a 3rd time said, "Jay, come on, if it isn't stripey, why would they put in a picture that looks like that?" His reply: "You'll love it. Trust me." And bad lighting in the picture was mentioned. Good grief.

Empire's representative was really nice and I figured that was one of the best companies to do the job that I wanted done so I went with them. I got a wood-colored carpet from them. Their people were very courteous and the installers were very good. Everybody did a great job. However, I have sliding doors and there are in-betweens on the bottom. I don't think they put them back. Also, they didn't put the doors in enough and so they shake a bit. Nevertheless, I'm very happy with what they did. It's night and day from what I had to what they put in. I would recommend them to anybody.

This firm was hired to replace carpet in two bedrooms and remove/replace furniture. This firm gives you a low cost offer, asks you when you want carpet installed, agrees to a near term date, and then regularly pushes out the install date. They get you signed up and then can't deliver on deadline. My realtor had 3 bad experiences using Empire with her clients. I was one of them. Neither I or my realtor was given advance instructions on prepping furniture for moving. When they came to install, it was just one guy to move furniture that included heavy desks and credenza. He and office staff said they didn't think they'd be able to get another person. I had to help move drawers out of desks and credenza and take apart the bed.

Empire Today installed sheet vinyl on my kitchen floor and didn't charge me an arm and a leg like other places where I was asking for the sheet vinyl. It covers the concrete, and I really like the ease of care.

Compared to the other companies I considered, I could get the installation of my laminate flooring done at half price with Empire Today so I hired them. However, there's one small place where they weren't able to get the laminate down to my satisfaction. It left the end piece up a little bit. They came back out to fix it, but to no avail. They also said that if I had knocked the piece up or I damaged it further, I still have a warranty over a year and that they would come out and take care of it. I'm going to live with it, but I'm not satisfied with it.

Empire Today installed floor laminate in my home. I considered other companies at that time but Empire was having a sale so I went with them. The reps were all very professional and the flooring is good so far.

We purchased new carpeting for our home in September 2015. After a day or two we noticed that the seams were very noticeable, something that was not apparent during the daylight hours of the installation. The carpet was examined by Empire and found to be defective so it was replaced by them in January 2016. It is only 17 months old but is already showing significant signs of wear. I had it professionally steam cleaned a few months ago in hopes that the carpet would look better but it is still noticeably worn in the heavily trafficked areas. We did not buy cheap carpet. Since it is past the one-year warranty there is nothing we can do. We were hoping to enjoy this carpet for at least as long as we had our previous carpet which was 15 years but I doubt it will last 5. Poor quality carpet.

I had carpeting installed by Empire Today. It's the fourth time I've used them. They did a good job and were very professional. The new flooring is very nice but is nothing special and the price should have been lower.

Empire Today had their 50-50 special running. I also considered that they had financing plus they had the floor that my wife wanted. They installed a porcelain wood veneer and then I had to do the laminate on the stairs as the stairs are too slippery. The installers got off schedule a bit as they they came to find out that my stairs were rounded and I ended up having to get someone to square them off so they could put the laminate, but it was just a little bump in the road. It was good. I'll recommend Empire Today to another friend.

The cost was great. I considered other brands but I had seen them on TV and saw the people that praised their work so I wanted to take a chance with them and they proved correct. Empire Today then did some wood floors in our living room and hallway. They arrived the next day and got it done quickly. Our newly installed flooring was totally fine. I like its color and style. On the whole, it has been a great experience. I'm gonna be doing business with them again.

I've used Empire in the past and have always been satisfied with their product and the way they handled everything. I love them and I recently hired them to install laminate flooring in the dining room, kitchen and laundry room of my home. The flooring’s great, and I like how it looks when it’s down. I also enjoyed my experience very much and I'm very satisfied.

On May 1st we had Empire's salesman come out to our home to measure and quote. He was helpful and courteous so we came to a deal. We scheduled to have our floors done on May 3rd. The appointment was to cover two days. Upon the installers said that the house was measured wrong. Then they said that the carpet was cut wrong in Chicago, we live in Lakeland Fl.! The installers then said that they have other appointments and they might be able to come back in a few days.

Problems started from the beginning. I went online and scheduled an appointment with Empire Today. We were interested in the 50/50/50 sale, which was half off carpet, half off padding, and half off installation. The next available appointment was 3 weeks out. Fast forward to the day the salesman came, it was April 24, he was on time. He was trying too hard to be funny and it was getting annoying. We let him know upfront we were selling our house in the next week or so and was not interested in top grade. He showed us some samples after he measured. We narrowed it down to two choices, and I made sure to ask if these were the ones that were included in the sale, he just said these are the "cheaper ones." The price on one was 1270 and the other one was 2200, we were shocked at the difference in price, and supposedly 50% off.

I saw Empire Today’s ad on television and they were having a sale. It was 50% off of labor and material. I had them install laminate flooring in my kitchen, living room, and hallway and I like the color and texture of the flooring. Also, the four people that put the flooring were very nice and considerate, and they worked hard. I didn’t even hear them hardly talk unless it was definitely business-related. In fact, we had to stop them and ask them if we can get them a pizza.

I use Empire Today for all my flooring and carpet needs due to cost and timeliness. Recently I bought a carpet for a rental property. They installed the carpet for me and it has met my expectations.

The carpet that was in the house was original and was about 20 something years old. We changed it out to sell the house and hired Empire Today for the job. They installed the carpet in one of the bedrooms and one of them is an office. It was a good experience and I've recommended them.

Matter was resolved. Our salesperson and follow-up customer service was kind and professional unlike the experience with customer service on the day the tile installers did not show as scheduled. After having to switch products (due to a small hole in the floor) and rescheduling the tile, they did not give the installers enough product to finish the floor and they had to go back to get the additional two tiles needed (they did not break any so it was not the installers). This extended the length of the job into the evening. I honestly can not say for sure I would use Empire to schedule a flooring job in the future.

Empire Today did wonderful and I appreciate it. They were very personable and I'm very happy with them. When I decide to do a few more rooms, I will definitely call them again. In fact, my sister is thinking about going with them and my daughter as well. I would definitely recommend them.

Empire Today was excellent. Everything went well when they installed carpet in the living room and bedroom of my home. I considered other brands but what I got from Empire was better than the others. The color of the carpet was fantastic. It works with everything in my house and it's quite comfy. Also, the guys were great. I had them all day they and cleaned up after they were done.

I looked Empire Today up on the internet and they had the half off sale. Then their sales guy came out, explained it pretty well and gave me a good quote. They did an excellent job in installing laminate, some tile and carpet for the living room, game room, hall and bedrooms of my home. Also, the cost and quality of the products are very good. The carpet's soft and everything looks nice now. They've met my expectations.

I had laminated floors installed in the master bedroom, my den area and the hallway area by Empire Today. It was cheaper for me to go with the company than other brands. Also, they were able to get me locally and in the next couple of days, unlike the other people who couldn’t get me until two weeks later. I was having family and friends over so I wanted my floors to be done. The installers were very professional and did exactly what I wanted them to do. They also cleaned up the areas and I was impressed with that. The flooring is gorgeous. I love the color of it. Working with Empire Today was a great experience for me.

I had the Blenheim hardwood floor installed in the living room and dining room. They look beautiful, but Empire Today took off the iron rod railings that I hold on for walking to put the floor down. They didn't put it back correctly and it's loose and shaking. I can't take a chance on that, so I intend to call them to have it fixed.

A very well spoken young man came out to show us samples of the carpeting he had available. We chose a carpet, one of the better brands and a higher price, then chose the best padding available. We set a date for installation and he was sure that the job, our entire house of 1400 sq ft could be done in one day. We were delighted. They were scheduled for 8-9 am on a Tuesday morning. They arrived around 10:30am. There were 2 men and a boy that arrived. Only one of which spoke very little English. They began the job. Most of the day, we helped carrying out pieces of cut, rolled and taped carpet to help expedite the job as it became more obvious that the job was not going to be completed that day. They left carpet rolled and taped in our driveway and came back the following afternoon to finish the job.

We waited for sales until 10 pm twice with confirmed time and no show. Made another appointment and sales 2 hours late. Got confirmation of install date and no show and no call. We have been trying to contact James ** from Lafayette, LA. He took $1500 deposit and after a month of calls and more lies we still don't have our deposit.

We were looking at flooring companies and my wife liked Empire Today. We had carpets and some amount of flooring installed in the kitchen. We met with the salesperson and they were gonna do the kitchen floor first. They came back and they also had a grid. But it wasn't in the work order and if I wanted to add it, it's gonna be another thousand dollars. We declined to add the additional because of the money.

I got a very nice carpet from Empire Today. I had it installed in my home by the company that they recommended to me. The installers who came were excellent and the flooring was very nice.

I schedule my carpet to be put in on March 18, 2017. I get a call 2 days before advising they had no workers to come out and put my carpet in this date. Reschedule for the 23rd. Installers came out and refuse to work because I wouldn't pay them first. Finally got carpet a few days later. Well they cut my padding and everywhere they cut the padding there's a dip in my carpet, measurements were wrong so now I have a 3x5 area that doesn't have carpet. Long story short I am still waiting to have my carpet re-done. When you call customer service they will not connect you to anyone in the home office. I recommended this company to several family members but after my experience they cancelled their appointment. I am very disappointed in the work ethics this company provides.

I liked the rug when the sales rep from Empire Today came. The design and colors all match with what I needed so that’s why I took them. I could have gotten the rugs cheaper somewhere else but going with Empire Today was convenient to me. I had ordered one for my bedroom then one for my den and my other two bedrooms.

My daughter just recently had Empire to install carpet in her whole house and I liked the color. So, I also got them to install the thick carpet in my living room, and it has met my expectations. They did an excellent job and were very polite.

We shopped a little bit for a carpet and we went to Home Depot, and then we decided on Empire Today. The representatives of Empire came and talked to us about their product and they sold it well. The cost and quality of their carpet were good. I'm not a carpet expert, but their carpet was nice to walk on. We had a carpet installed by Empire in the two bedrooms of the condo that we were selling. We've sold the condo and we didn't live in it very long. The carpet installed there by Empire was great and met exactly what we were looking for. It was about 500 square feet. I liked the pad underneath. It's what made the carpet soft. We just went with the neutral color. It's been great with Empire overall.

I always heard good things about Empire, saw the commercial and I thought I’d give it a try. Also, when I had painters over at the house, I asked them if they did flooring and they said yes but none of their prices compared to Empire. Empire Today did three rooms, a hallway with carpet and a bedroom with wood flooring. Their work was more than what I expected. It wasn’t real wood but it matches the real wood perfectly. We are going to do the rest of the house into wood as well.

We have Laminate floors installed on our entire home by Empire Today. They were better than other brands because they're a one-stop shop and were giving the best price. Their salesman was very knowledgeable and understood exactly what I needed. He knew that I was trying to chew more than I can bite because I wanted to do the demolition myself. So he made it so much easier to make me understand that it wasn't as easy as I thought it would have been. Though at the end, the amount of the savings wasn't that dramatically much, but it made more sense to let them do all the work instead of me taking the time to do it.

I had Empire Today install a carpet in the master bedroom because of their price and the timely manner they could do it. Everything worked out well. They were wonderful, and we're happy with the quality of the product.

I had a carpet installed by Empire Today in an upstairs rec room of my home. I had used Empire before for another carpet installation, and I had a good experience with them both times. The salesman was nice. The installers were nice and fast. I'll use Empire again.

Empire flooring is horrible. Beware. I have a floor that is buckled in my hallway. The repair crew came out and stated they would cut it out and put a transition in. In the middle of my hallway. I explained that this was not acceptable. I got up with the install manager. I invited him to see my point. He basically said this is the resolution. I asked, "What if it doesn't look right?" He basically said then I'm stuck with it.

Empire Today has redeemed themselves. Even though at first it was a struggle getting my problem resolved they kept in contact and showed that they would do anything to satisfy their costumers. Floor was reinstalled by a professional I couldn't be more happier. Only thing left for them to complete my day is for the dented fridge door to be replaced. They ensured me it is being resolved. I would recommend their services.

I had the carpet a year ago done by Empire Today and then this year, they did my tile floor. Next year I'd probably be calling for hardwood floors. However, a lot of times, they send people that can't talk good English and I don't understand a lot of them. One salesman they had didn't come this time. I guess he's not with Empire anymore. They sent another guy and I didn't like him as much I liked the first salesman because the first guy explained and wrote everything on the contract what they're gonna do. The second guy didn't. He didn't write that they were supposed to rip the floors up and put the new floor down. They did only the bathroom floor for me and ripped it up but the kitchen they covered over. But other than that, I like everything they did so far. Everything's excellent.

The experience with Empire Today was excellent. I was truly very pleased. The only person I wasn’t pleased with was the sales representative who came out. My floor needed to be taken up, but he reassured me that it doesn’t. He told me that his men are good, and that he had talked to them and they said it was not a problem. But when the guys got here, they said they had to take the floor up. And it cost me about $400 more which was not in my budget. I was very upset about that because I kept asking the salesman if he was sure and he said his guys can put the floor there right over top of the old one. With his experience, he should have known. I would never use him again. But the guys who did the job were excellent. I would still recommend Empire. I have been recommending everyone to Empire and I’ve been showing everyone my floor. But I let them know of my experience of the sales representative. I was not thrilled with him.

All I wanted was hardwood floors and I saw Empire Today advertised on TV. They installed the flooring in my home and I love it. I like all of its features. My experience was perfect. The people that put the flooring in did a really good job. I also recommended Empire to others.

I've used Empire before and I had them again recently to install Berber carpet in two rooms and a laminate overlay in the kitchen. They came in, did a nice job and cleaned up well. They were quick and efficient and we're all good. The carpet has met my expectations and working with Empire was great.

I was very happy with my experience, but Empire Today vinyled over two hard things in the kitchen area which looks like little BBs. Now that the vinyl has settled, it's apparent that something is underneath it.

I had a carpet installed by Empire Today in my entire basement. Their price was comparable to that of other flooring companies, so I went with them. I had looked around at other brands, but what got me to Empire was the deal that they had of pre-installation half-off, but the funny thing is I didn't even end up choosing that product. Still, the carpet that I got from them has been great. I like that it's stain-resistant. I also like the feel and the color of the carpet. Everything was great with Empire. They actually exceeded my expectations.

I looked at advertising of several brands, but I had a project before I was gonna use Empire for and then I didn't go with that project. But on this project where I had rugs and carpets installed, I said I was gonna go with them. I love it and I'm a well-satisfied customer.

Please help. I would like to know if I could be compensated for repairing my floors that are only 15 month old and have been discontinued. I had laminate flooring installed in December 2015. In February 2017, I had a flood in my house, caused by a busted pipe in my bathroom wall. On the other side of the wall was my family room, and it sustained heavy water damage, over half the room. Since the floors were no more than 15 months old, surely I could get the room replaced.

Empire Today installed laminate flooring in three rooms and they did it in a couple of hours. I like it all, except that it’s slick. I’m a handicapped person so it’s hard to slide on the floor. Nevertheless, I would recommend them to anybody.

I had both a good and bad experience with Empire Today. My carpet was installed fast and efficiently. No problem. With the vinyl install it was to take 1 day for the entrance, kitchen and bath. It took 4 days total. The first installer came out and was only able to complete the bathroom install as he stated my flooring was not level and a contractor needed to come out. After almost 6 hours the vinyl was placed, however after looking at it the square pattern it is off on every wall up to 2 inches.

I got a quote from Lowe's and one other carpet company but Empire included and took care of everything. It is our first purchase from them I had wood flooring through most of my house and a real nice carpet in the bedroom. The young man from Empire was wonderful and we really liked him. He came, showed us the product and talked about the price. Once he gave us the quote, my husband said, "We'll go for it." It included the moving our furniture out and then putting it back to where we would want it to be. That's big for us because I'm 72 and my husband is up in age also and we just can't do that. The boys that installed our product was very good. They worked hard and very, very fast. I really appreciated that they cleaned up after themselves and by the time they left everything was just fantastic. We were very happy.

I hired Empire Today to install carpet in my home. Initially, I was considering a different company but they had questionable ethics so I searched for another carrier. I called Empire and they offered at a similar cost. They came out and did a great job. I love my new flooring and working with them was a painless experience. They were very professional and I would recommend them to anybody.

Empire Today put in a wooden floor all the way through in our home. My wife did one bedroom and we were talking about doing the whole floor. I told her we got too much work to do and we're gonna have to get somebody out and try to get some of the work done. I called Empire and I liked their presentation. This is a two-bedroom house and Empire did the second bedroom, and then a hallway, the living room and the kitchen. They did it in one day and that was okay. My wife picked out the best that they had. There's also a lifetime guarantee on what they did. It's beautiful and we enjoy every bit of it. If I wanted some more work or if I'll recommend to my children, Empire Today is the first place I'd tell them to call. They're at the top of the list. I'm satisfied with what they did and how they did it. I would recommend to anybody. I might be calling them to do some work at my Church for me.

I know people who have had work done by Empire Today and they were satisfied. I looked at it and it looked good. So I had Empire install a hardwood flooring in a condominium. The flooring was very good. The people of Empire was on time, efficient and were very good. I thought it was going to take a long time and have a lot of turmoil. But it didn't and it was finished very quickly. I would recommend them.

My agent picked Empire Today to install the carpet in our home. But if I'm being nitpicky, the installers could vacuum up the carpet turds as I call them. They tried a little bit, but I had to go and do it more. Other than that, so far, so good.

We had a laminated floor put in by Empire Today. They installed it in my dining and living room. I like the way it wears and it's very easy to keep cleaning just with a dust mop and everything comes up. The workers were very good and did an excellent job. They're very clean, didn't leave a mess and I was just happy with them. The only thing that I was disappointed was they told me to put those sticky gummy things underneath the legs of the chairs, so it wouldn't scratch. But it seems that every time we sit in the chair or even on the couch, it slides even with these things on them. It's like a little leg thing that you put on and it keeps the floor from being scratched.

I have carpet installed by Empire Today on the stairs and two bedrooms of my home. We chose them for their brand name and availability. It took about a week to order and get the carpets installed, and the floor was completed in about eight hours. We were told that we could call up in the morning to get them start on the morning itself, but they could only start only at 1:00 PM. Also, they should put their best price forward so that we don't have to do unnecessary negotiation. Other than that, the carpet is really comfortable and soft to walk on and it goes well with the house.

I had Empire Today install rugs for our master bedroom and the hallway and steps. My sister recommended them and they had the best price. The rugs are exactly what we wanted. It was perfect. The guys from Empire Today did a great job. I'll definitely use them again.

My first review was good, until my second experience and I'm still waiting for Empire to contact me about a refund partial I should say on some carpet I had installed. They missed appointments twice. I had to take two days off of work twice during a very important part of my life with a new child coming, I have never gotten a response back from anybody in management and after doing business with them twice they've lost a customer for life.

Not that this company cares, but they have horrible service. I had an appointment between 7 & 9 in the evening. When no one arrived by 9:15, I called the toll free number. The person who answered said, "Oh, the persons vehicle broke down and they were wondering if they could reschedule." I have no problem with the fact that the vehicle broke down. These things happen, but I asked why no one bothered to contact me. Why I had to contact them. The person on the other end said nothing. I said, I wanted to speak to a manager. They "transferred" me. I got disconnected. I finally left a message explaining what happened and how unhappy I was about the service (I work customer service and this is not acceptable). That was around 9:20 last night and as of 4:55 pm today, they have not bothered to call me. Great customer service. Needless to say, I will not be using them and suggest no one else use them either.

We declined the offer of Empire but they gave us a better deal in the end compared to other offers we have. It was not a lower price but we thought we got an A class company doing the project with almost same offer as others. The installers were good, simple and straightforward. As a perfectionist but reasonable client, I had some parts improved while being installed by installer. They were receptive but could be more detailed. Didn't bother to ask other parts to be changed. I give them 8/10. Thanks. Customer service was great 10/10.

Fantastic from start to finish. Salesperson arrived on time and the price was right AND included everything - removal of old carpeting/padding, disposal, and installation. Unfortunately, the installer was told there were 11 steps & one landing. Actually, there was 11 steps, two landings, and a hallway. He did a SUPER job though he should still could have used some help. The carpet looks beautiful and the installation was perfect! Thank you Empire!!

We purchased the blinds 3 years ago when we purchased our new house. Part of the attraction was the "lifetime warranty". Except the warranty costs $75 every time you make a claim after one year. Except they have had our blind in for repair for 2 1/2 months and all I get is the run around any time I call. Except the prices were higher and the product not even close in quality to the blinds we got at Lowe's at our previous house. If all this attracts you, then go for it. In the future, I'm not even calling Empire for their "lifetime warranty". I'm going to Lowe's or ANYWHERE but Empire and put my $75 towards a quality product.

The product I received is not what was on my contract. It took at least 8 phone calls and 1 month to get an closure. I was not satisfied with what I was compensated due to a long torturous process. I would never recommend this company to anyone.

We had our flooring put in by Empire Today and my wife is real pleased. The service was excellent. There was one little flaw, but they came back and corrected it. We just need a suggestion for kitchen chairs and furniture to keep from scratching the floor. She’s tried a little bit of everything but these stickers that you put on your chairs, they end up putting spots on the floor and the only thing that takes them off is WD-40.

Empire Today installed carpet and we had vinyl put down in our kitchen and dining room and it's very nice. The installers were courteous and nice. There were people that installed the carpet and then two men came in and installed the vinyl in the kitchen and dining room and they did a very good job and cleaned everything up themselves. We also got the 30-year warranty on the carpet. Overall, Empire is very efficient. We had a lot of area for the carpet but they got the job done fast.

My house is a small 4 bedroom and I just needed the bedrooms with porcelain faux wood. When I was told $15,000.00 for 4 small bedrooms I felt like Empire is gouging. I asked the price of the porcelain tile I chose and the guy told me they aren't allowed to give me the price of the tile. What? That makes no sense! If you can't tell me the price of the product I'm buying, I don't want to buy it! If you decide buy from Empire flooring you need to learn this company has something to hide because they refuse to tell you the price of their product. Don't buy your flooring from Empire. They won't give you a warranty for their overpriced porcelain flooring either.

I was not happy with the carpet installation by Empire. They spent 8 hours to carpet 2 rooms. The carpet was cut short by 6 inches in one room, so a 6 inch sliver of carpet was glued on and then kicked in to the tack strip. I don't like the look of it and do not think that having a seam next to the wall is acceptable. I was told by Empire that YES it is acceptable to have a seam there, and that the pictures the installer took of that area looking OK. They also patched in a 5 inch circle at the corner of a cabinet that I did not like. When you pay the price and buy new, you expect new. I won't use them again.

The experience we had with Empire Today was great. We got a nice carpet from them and everything was fine.

Representative came to my home. Quoted me on a carpet of lesser carpet I had already received quote from another company. Empire's original quote $4,300 - I told him we would not be able to do business because other quote, as said for better carpet, was $2,200. He said he should be able to get it to $3,000, again I said no. He then held his phone in hand and said if we would guarantee to do business if he could get the price to $2,200, I told him I would not guarantee anything, IF he could get price to $2,200 I would need to allow the other company a chance to meet price. I also asked him if we had STUPID written across our forehead since the beginning price was double. He said he couldn't make the call without the guarantee and we said goodbye.

Empire Today had the best price and quality. So we got laminate floors from them. The color matches all of my floors perfectly. The installers had to move everything and placed everything back perfectly the way it was. I’m glad I went with Empire because they did a really good job and everyone comes over to see my floors and they say, “Oh wow, that is so nice. It makes the house look bigger.”

I had Empire before and purchased a carpet for the whole house and blinds too, and I was pleased with them. I got them again and they installed carpet in the living room, hallway, bedroom and upstairs. The sales representative was a very nice young man. He was pleasant and explained everything. We ended up getting indoor carpet because I have a handicapped sister and he said it'd be easy with the wheelchair. And he never lied. I had a lot of rugs down and tripping over. So the carpet was a blessing to me. I was going to get one color in here and he adjusted it with the same color, which I'm glad he did.

Empire had done our carpet several years back and I had them install a new one last November. The carpet looks nice. The only issue I had was the installer didn’t speak enough English, otherwise, everything is alright.

Horrible. No stars whatsoever. Call Empire Today after getting several estimates from other carpet companies. Decided to go with them because they were few hundred dollars cheaper than the other ones. That was the worst decision I ever made. Carpet look great. When the salesperson came out very friendly, showed us a good quality of carpet and the thick padding. Thought okay good carpet, good padding at a reasonable price.

I had engineered hardwood flooring for the dining room, living room and hallway, and Empire Today did the job quickly. Also, I didn't have to wait forever for it to be ordered. I like the wood and its color and the men that installed it were very nice. They were very courteous and efficient.

Before deciding to go with Empire, we tried the Carpet Exchange but then they never showed up and a couple other places which just never quite worked. We had Empire install wood floor covering for our kitchen and carpet in our family room and it came out real nice. I like the stain-resistant part in the kitchen and the wood-looking stuff that they put on the kitchen floor is really easy to clean. It was a very enjoyable experience and affordable.

Sales representative sold me Luxury Vinyl Tile (LVT) flooring after several attempts to go with ceramic flooring. The salesman ensured that the LVT was just as great quality wise and less expensive. He ensured me that he was getting me a great deal. He promised the price included all necessary products, including transitions placed on flooring. I decided to go ahead and move forward. I was told that installers would arrive at my home at 8am. Installers did not arrive until 9 and came unprepared. They did not have the simplest of things like plastic that would cover my kitchen cabinets from dust and glue. They left for Lowe's to purchase the items. They returned a hour later to now begin the job.