Empire Today Reviews

We were very pleased with our salesman Melvin **, the installation team and the price of our new carpet. The install team arrived on-time, and cleaned up prior to leaving. We will definitely consider using this team again & referring others. Thanks Empire!

While the installer did good work Empire should have at least one who speaks and understands English. As far as clean up goes it was less than average bordering on lousy. I found debris everywhere and white splash marks on doors and items in my garage. I had to stretch to give them a three star rating.

From the very first contact with the sales representative through the installation everything was professionally done. Pricing for carpet was well below what was expected. Highly recommend. If we ever need to buy a new carpet again I am only contacting Empire Carpet for my home.

I recommended Empire Today to all my friends. They did an excellent job. I had them do my carpeting in the living room, dining room, bedroom and hallway. They also did the vinyl floor in the kitchen and bathroom. I had two other estimates, but Empire’s price was more reasonable. I also liked the variation of colors and patterns they had in picking out for carpeting and vinyl flooring. These are the reasons why I went with them.

Had a vinyl installation scheduled for 4/29 between 8am and 6pm. Contractor showed up and left at 7:30 am - so I was rescheduled to the following week 5/6. On 5/6, I was contacted and told no one would be coming because they didn't have the required materials or anything similar despite having an extra week to plan for my appointment... Rescheduled again to 5/13 - at this point I will have moved into my house, and will be living with exposed subfloor in multiple areas and a detached toilet. The worst part about all this is I was told that the best they could do is take off a measly $50 from the original quote. If this outrageous situation is not rectified, I'm pulling my contract and telling everyone I know never to use this company.

The installers from Empire Today were very nice. They did their work, and didn't bother anybody. I had them do the carpet in the bedroom and stairs and I like the way the carpet felt when I walked on it.

I bought laminate floor tiles from Empire Today. I had looked at installing it myself but then the prices they gave me were so reasonable it wasn’t worth the effort. I like that it looks like tile but it isn’t (it even has grout). It looks really good and I like the pattern more and more each day.

We have been scheduled 2x for a Vinyl Floor installation. We have gotten calls the morning of at 7:00 AM on Wed. 5/3/17, and then at 6:00 AM on Sat. 5/6/17. They said they don't know when materials are coming in. I am sitting here on a Monday afternoon with our house pulled apart, and have no idea when we should expect an installation. Even though CS has been friendly, there are no results and a surprising lack of empathy or care. Horrible experience so far, ready to pull the plug on them.

We paid upfront 100% for our flooring. They rushed through the job splattering grey goop all over our kitchen cabinets that won't come off, grey goop on the new baseboards, handrails to on our stairs. Glue is on our bedroom carpet. We cannot get out. It's now grey and stained. The walls are scratched and damaged from the flooring and where they brought the floor in through our upstairs bedroom they stood on my bench out front and scraped the paint off the bench. They couldn't get the screen back on the window. They brought the flooring in through so they screwed it back onto the house. The thresholds that were installed all popped up after only a few days and we had to get someone else to come in and properly install the thresholds. Now they have several nail holes in them from being installed twice.

We had our dinette done by Empire Today and so far, it’s fine. We had an appointment with them and The Carpet Guys just to see what was what. Empire’s sales rep came out first, told us about the deal and what would happen, and gave us the best deal. We canceled with The Carpet Guys because they were much higher in price.

We decided to use Empire Today because of past good experience. Our sales rep, Diane is excellent and we've worked with her twice. We would work with her if we needed Empire Today again.

Everything was great with Empire Today. I had them install carpet throughout the house and I love it. I like the color, the thickness, and the quality. The salesman who's a good friend of mine also did a great job.

Empire Today installed carpet throughout our home and tile in the master bath. The color of the carpet, the plushness of it, the resistance and the padding is excellent and nice, we’ve been very pleased. I would recommend them because they showed up on time and the installers cleaned up. They did a great job. Their financing option was also the best.

DO NOT EVER USE THIS COMPANY. I wish there was a way to leave no stars!!! They will take your money, not do the job, and continually lie to you. They have the worst customer service and clearly do not give a damn about their customers. We started out with an estimate from Ivan ** on 4/2/2017. He gave us the price and we set the install date for TODAY. On 4/2/2017 we gave him a deposit (half price of the job) and he immediately scanned it to their account. Today my husband called him to find out what time the installers were coming. He immediately told my husband he would call him back but never did... even though we left him 4 voicemails afterward.

Tile and carpet were installed in our house and Empire Today did really good. I enjoyed purchasing from them because they let me charge it.

I contracted Empire Today to do my carpet upstairs. The appointment was supposed to be at 11:00 but they showed up at 8:00. I called the gentleman I bought it from because the installers were coming a long way to come over here to put the carpet in and I wanted to make sure there hadn't been an accident. He contacted the installers and the installers called back and said they were going to be about two hours late. Then, they called back again and said they'd be here about eight o'clock. So, I was around the house all day.

I like the style of the Empire flooring and had them install laminate flooring in two bedrooms, as well as vinyl flooring in two bathrooms. Those guys were great and it was a great experience.

We already removed everything out of our rooms and the four rooms upstairs and had moved those to the ground floor. Empire Today showed up and they didn't bring the carpet we bought. They had three weeks when we ordered before they deliver but they didn’t call us ahead of time they didn’t have the carpet. Then we called the sales manager who said he'll come over that afternoon and see if we can pick a new one because the other one’s not gonna be available. He came out on the same day that they were supposed to deliver and install and he said they’re gonna upgrade our carpet or we can upgrade it for free because of what they did to us. He was talking to his manager on the phone and the manager said they can maybe get the other carpet eventually. The salesman told him we got boxes and stuff from upstairs all downstairs now and there’s nothing upstairs except empty furniture.

We had the laminate floor installed in 0/14. The man arrived without understanding a word of English. We could not make them understand where to store the carpet. Over time the floor is peeling up and we have a crack in the floor starting at the baseboard about two feet long. The caulking at the fireplace cracked away soon after installation. I protected the floor with area rugs and did not see how much of the floor is lifting. We called the company and a person came out and charged $ 70.- plus to look at the damage. He said someone from the company will call to fix it. He never called. My husband made many calls that were not returned. When we finally talked to a rep. we were told that because I cleaned with Murphy's Oil soap, they will not fix it. That is sad. They should not sell a floor that can't handle a mist sprayed with diluted oil soap. What we have learned from this is that we will deal with local business from now on.

Empire Today installed the laminate flooring in my master's bedroom, and the quality, as well as the servicing were fine. I like their price, as well as the floor's design and color. Everything was exactly as they said it would be. I've had a good experience and I'm happy with the new flooring.

I called and made an appointment to have someone come out and look at our floors and give us a quote. The time frame for them to come out is 2 hours, 5-7. At 7:05, I got a call stating the person coming to our house was running late but would be there in a matter of minutes. 45 minutes later, no show. I called and canceled it. If your employees can't show up on time to at least try and get our business, how can I be confident in your work?

The cost and quality of Empire Today's product were very good compared to the other brands I initially considered. They were also flexible in terms of delivery schedule and it was easy to talk to the salesperson. I ended up hiring them to install carpeting in the basement of my home and I like its color. The only problem I had was that they billed me the full amount rather than just the deposit amount. But we eventually came to an understanding of what was happening.

Empire Today took care of installing the carpet in all our bedrooms upstairs and the hallway. I chose them because they had the color I like and it is a nice carpet. It's soft as well. The installers were on time and they finished when they said they would. On the whole, they did a great job.

The flooring that we had for 15 years was really old and had a lot of problems so I had Empire Today install laminated floor and carpets in my whole house. Everything's perfect with the new flooring. It's really beautiful. The Empire Today people worked really well, too. They paid attention to what they're doing and I liked that. Everything was nice and clean.

We waited 20 years to get our new floors. Empire sent who they called "the best." Jay was friendly and persuasive. He has a confidence you believe and listen to. I looked at a small maybe 6x7 inch sample of a one color Acacia wood and liked it, but I told him I did not like the "stripey" look in the picture provided. He said "It isn't stripey." I then said, "Well, this picture sure looks stripey." He replied "It isn't like that." I then a 3rd time said, "Jay, come on, if it isn't stripey, why would they put in a picture that looks like that?" His reply: "You'll love it. Trust me." And bad lighting in the picture was mentioned. Good grief.

Empire's representative was really nice and I figured that was one of the best companies to do the job that I wanted done so I went with them. I got a wood-colored carpet from them. Their people were very courteous and the installers were very good. Everybody did a great job. However, I have sliding doors and there are in-betweens on the bottom. I don't think they put them back. Also, they didn't put the doors in enough and so they shake a bit. Nevertheless, I'm very happy with what they did. It's night and day from what I had to what they put in. I would recommend them to anybody.

This firm was hired to replace carpet in two bedrooms and remove/replace furniture. This firm gives you a low cost offer, asks you when you want carpet installed, agrees to a near term date, and then regularly pushes out the install date. They get you signed up and then can't deliver on deadline. My realtor had 3 bad experiences using Empire with her clients. I was one of them. Neither I or my realtor was given advance instructions on prepping furniture for moving. When they came to install, it was just one guy to move furniture that included heavy desks and credenza. He and office staff said they didn't think they'd be able to get another person. I had to help move drawers out of desks and credenza and take apart the bed.

Empire Today installed floor laminate in my home. I considered other companies at that time but Empire was having a sale so I went with them. The reps were all very professional and the flooring is good so far.

Compared to the other companies I considered, I could get the installation of my laminate flooring done at half price with Empire Today so I hired them. However, there's one small place where they weren't able to get the laminate down to my satisfaction. It left the end piece up a little bit. They came back out to fix it, but to no avail. They also said that if I had knocked the piece up or I damaged it further, I still have a warranty over a year and that they would come out and take care of it. I'm going to live with it, but I'm not satisfied with it.

Empire Today installed sheet vinyl on my kitchen floor and didn't charge me an arm and a leg like other places where I was asking for the sheet vinyl. It covers the concrete, and I really like the ease of care.

We purchased new carpeting for our home in September 2015. After a day or two we noticed that the seams were very noticeable, something that was not apparent during the daylight hours of the installation. The carpet was examined by Empire and found to be defective so it was replaced by them in January 2016. It is only 17 months old but is already showing significant signs of wear. I had it professionally steam cleaned a few months ago in hopes that the carpet would look better but it is still noticeably worn in the heavily trafficked areas. We did not buy cheap carpet. Since it is past the one-year warranty there is nothing we can do. We were hoping to enjoy this carpet for at least as long as we had our previous carpet which was 15 years but I doubt it will last 5. Poor quality carpet.

The cost was great. I considered other brands but I had seen them on TV and saw the people that praised their work so I wanted to take a chance with them and they proved correct. Empire Today then did some wood floors in our living room and hallway. They arrived the next day and got it done quickly. Our newly installed flooring was totally fine. I like its color and style. On the whole, it has been a great experience. I'm gonna be doing business with them again.

I had carpeting installed by Empire Today. It's the fourth time I've used them. They did a good job and were very professional. The new flooring is very nice but is nothing special and the price should have been lower.

Empire Today had their 50-50 special running. I also considered that they had financing plus they had the floor that my wife wanted. They installed a porcelain wood veneer and then I had to do the laminate on the stairs as the stairs are too slippery. The installers got off schedule a bit as they they came to find out that my stairs were rounded and I ended up having to get someone to square them off so they could put the laminate, but it was just a little bump in the road. It was good. I'll recommend Empire Today to another friend.

I've used Empire in the past and have always been satisfied with their product and the way they handled everything. I love them and I recently hired them to install laminate flooring in the dining room, kitchen and laundry room of my home. The flooring’s great, and I like how it looks when it’s down. I also enjoyed my experience very much and I'm very satisfied.

On May 1st we had Empire's salesman come out to our home to measure and quote. He was helpful and courteous so we came to a deal. We scheduled to have our floors done on May 3rd. The appointment was to cover two days. Upon the installers said that the house was measured wrong. Then they said that the carpet was cut wrong in Chicago, we live in Lakeland Fl.! The installers then said that they have other appointments and they might be able to come back in a few days.

Problems started from the beginning. I went online and scheduled an appointment with Empire Today. We were interested in the 50/50/50 sale, which was half off carpet, half off padding, and half off installation. The next available appointment was 3 weeks out. Fast forward to the day the salesman came, it was April 24, he was on time. He was trying too hard to be funny and it was getting annoying. We let him know upfront we were selling our house in the next week or so and was not interested in top grade. He showed us some samples after he measured. We narrowed it down to two choices, and I made sure to ask if these were the ones that were included in the sale, he just said these are the "cheaper ones." The price on one was 1270 and the other one was 2200, we were shocked at the difference in price, and supposedly 50% off.

The carpet that was in the house was original and was about 20 something years old. We changed it out to sell the house and hired Empire Today for the job. They installed the carpet in one of the bedrooms and one of them is an office. It was a good experience and I've recommended them.

I use Empire Today for all my flooring and carpet needs due to cost and timeliness. Recently I bought a carpet for a rental property. They installed the carpet for me and it has met my expectations.

I saw Empire Today’s ad on television and they were having a sale. It was 50% off of labor and material. I had them install laminate flooring in my kitchen, living room, and hallway and I like the color and texture of the flooring. Also, the four people that put the flooring were very nice and considerate, and they worked hard. I didn’t even hear them hardly talk unless it was definitely business-related. In fact, we had to stop them and ask them if we can get them a pizza.

Matter was resolved. Our salesperson and follow-up customer service was kind and professional unlike the experience with customer service on the day the tile installers did not show as scheduled. After having to switch products (due to a small hole in the floor) and rescheduling the tile, they did not give the installers enough product to finish the floor and they had to go back to get the additional two tiles needed (they did not break any so it was not the installers). This extended the length of the job into the evening. I honestly can not say for sure I would use Empire to schedule a flooring job in the future.

Empire Today did wonderful and I appreciate it. They were very personable and I'm very happy with them. When I decide to do a few more rooms, I will definitely call them again. In fact, my sister is thinking about going with them and my daughter as well. I would definitely recommend them.

I had laminated floors installed in the master bedroom, my den area and the hallway area by Empire Today. It was cheaper for me to go with the company than other brands. Also, they were able to get me locally and in the next couple of days, unlike the other people who couldn’t get me until two weeks later. I was having family and friends over so I wanted my floors to be done. The installers were very professional and did exactly what I wanted them to do. They also cleaned up the areas and I was impressed with that. The flooring is gorgeous. I love the color of it. Working with Empire Today was a great experience for me.

Empire Today was excellent. Everything went well when they installed carpet in the living room and bedroom of my home. I considered other brands but what I got from Empire was better than the others. The color of the carpet was fantastic. It works with everything in my house and it's quite comfy. Also, the guys were great. I had them all day they and cleaned up after they were done.

I looked Empire Today up on the internet and they had the half off sale. Then their sales guy came out, explained it pretty well and gave me a good quote. They did an excellent job in installing laminate, some tile and carpet for the living room, game room, hall and bedrooms of my home. Also, the cost and quality of the products are very good. The carpet's soft and everything looks nice now. They've met my expectations.

I had the Blenheim hardwood floor installed in the living room and dining room. They look beautiful, but Empire Today took off the iron rod railings that I hold on for walking to put the floor down. They didn't put it back correctly and it's loose and shaking. I can't take a chance on that, so I intend to call them to have it fixed.

A very well spoken young man came out to show us samples of the carpeting he had available. We chose a carpet, one of the better brands and a higher price, then chose the best padding available. We set a date for installation and he was sure that the job, our entire house of 1400 sq ft could be done in one day. We were delighted. They were scheduled for 8-9 am on a Tuesday morning. They arrived around 10:30am. There were 2 men and a boy that arrived. Only one of which spoke very little English. They began the job. Most of the day, we helped carrying out pieces of cut, rolled and taped carpet to help expedite the job as it became more obvious that the job was not going to be completed that day. They left carpet rolled and taped in our driveway and came back the following afternoon to finish the job.

We waited for sales until 10 pm twice with confirmed time and no show. Made another appointment and sales 2 hours late. Got confirmation of install date and no show and no call. We have been trying to contact James ** from Lafayette, LA. He took $1500 deposit and after a month of calls and more lies we still don't have our deposit.

I got a very nice carpet from Empire Today. I had it installed in my home by the company that they recommended to me. The installers who came were excellent and the flooring was very nice.

We were looking at flooring companies and my wife liked Empire Today. We had carpets and some amount of flooring installed in the kitchen. We met with the salesperson and they were gonna do the kitchen floor first. They came back and they also had a grid. But it wasn't in the work order and if I wanted to add it, it's gonna be another thousand dollars. We declined to add the additional because of the money.

I schedule my carpet to be put in on March 18, 2017. I get a call 2 days before advising they had no workers to come out and put my carpet in this date. Reschedule for the 23rd. Installers came out and refuse to work because I wouldn't pay them first. Finally got carpet a few days later. Well they cut my padding and everywhere they cut the padding there's a dip in my carpet, measurements were wrong so now I have a 3x5 area that doesn't have carpet. Long story short I am still waiting to have my carpet re-done. When you call customer service they will not connect you to anyone in the home office. I recommended this company to several family members but after my experience they cancelled their appointment. I am very disappointed in the work ethics this company provides.

My daughter just recently had Empire to install carpet in her whole house and I liked the color. So, I also got them to install the thick carpet in my living room, and it has met my expectations. They did an excellent job and were very polite.

We shopped a little bit for a carpet and we went to Home Depot, and then we decided on Empire Today. The representatives of Empire came and talked to us about their product and they sold it well. The cost and quality of their carpet were good. I'm not a carpet expert, but their carpet was nice to walk on. We had a carpet installed by Empire in the two bedrooms of the condo that we were selling. We've sold the condo and we didn't live in it very long. The carpet installed there by Empire was great and met exactly what we were looking for. It was about 500 square feet. I liked the pad underneath. It's what made the carpet soft. We just went with the neutral color. It's been great with Empire overall.

I liked the rug when the sales rep from Empire Today came. The design and colors all match with what I needed so that’s why I took them. I could have gotten the rugs cheaper somewhere else but going with Empire Today was convenient to me. I had ordered one for my bedroom then one for my den and my other two bedrooms.

I always heard good things about Empire, saw the commercial and I thought I’d give it a try. Also, when I had painters over at the house, I asked them if they did flooring and they said yes but none of their prices compared to Empire. Empire Today did three rooms, a hallway with carpet and a bedroom with wood flooring. Their work was more than what I expected. It wasn’t real wood but it matches the real wood perfectly. We are going to do the rest of the house into wood as well.

I had a carpet installed by Empire Today in an upstairs rec room of my home. I had used Empire before for another carpet installation, and I had a good experience with them both times. The salesman was nice. The installers were nice and fast. I'll use Empire again.

I had Empire Today install a carpet in the master bedroom because of their price and the timely manner they could do it. Everything worked out well. They were wonderful, and we're happy with the quality of the product.

We have Laminate floors installed on our entire home by Empire Today. They were better than other brands because they're a one-stop shop and were giving the best price. Their salesman was very knowledgeable and understood exactly what I needed. He knew that I was trying to chew more than I can bite because I wanted to do the demolition myself. So he made it so much easier to make me understand that it wasn't as easy as I thought it would have been. Though at the end, the amount of the savings wasn't that dramatically much, but it made more sense to let them do all the work instead of me taking the time to do it.

Empire flooring is horrible. Beware. I have a floor that is buckled in my hallway. The repair crew came out and stated they would cut it out and put a transition in. In the middle of my hallway. I explained that this was not acceptable. I got up with the install manager. I invited him to see my point. He basically said this is the resolution. I asked, "What if it doesn't look right?" He basically said then I'm stuck with it.

Empire Today has redeemed themselves. Even though at first it was a struggle getting my problem resolved they kept in contact and showed that they would do anything to satisfy their costumers. Floor was reinstalled by a professional I couldn't be more happier. Only thing left for them to complete my day is for the dented fridge door to be replaced. They ensured me it is being resolved. I would recommend their services.

I had the carpet a year ago done by Empire Today and then this year, they did my tile floor. Next year I'd probably be calling for hardwood floors. However, a lot of times, they send people that can't talk good English and I don't understand a lot of them. One salesman they had didn't come this time. I guess he's not with Empire anymore. They sent another guy and I didn't like him as much I liked the first salesman because the first guy explained and wrote everything on the contract what they're gonna do. The second guy didn't. He didn't write that they were supposed to rip the floors up and put the new floor down. They did only the bathroom floor for me and ripped it up but the kitchen they covered over. But other than that, I like everything they did so far. Everything's excellent.

The experience with Empire Today was excellent. I was truly very pleased. The only person I wasn’t pleased with was the sales representative who came out. My floor needed to be taken up, but he reassured me that it doesn’t. He told me that his men are good, and that he had talked to them and they said it was not a problem. But when the guys got here, they said they had to take the floor up. And it cost me about $400 more which was not in my budget. I was very upset about that because I kept asking the salesman if he was sure and he said his guys can put the floor there right over top of the old one. With his experience, he should have known. I would never use him again. But the guys who did the job were excellent. I would still recommend Empire. I have been recommending everyone to Empire and I’ve been showing everyone my floor. But I let them know of my experience of the sales representative. I was not thrilled with him.

All I wanted was hardwood floors and I saw Empire Today advertised on TV. They installed the flooring in my home and I love it. I like all of its features. My experience was perfect. The people that put the flooring in did a really good job. I also recommended Empire to others.

I've used Empire before and I had them again recently to install Berber carpet in two rooms and a laminate overlay in the kitchen. They came in, did a nice job and cleaned up well. They were quick and efficient and we're all good. The carpet has met my expectations and working with Empire was great.

I was very happy with my experience, but Empire Today vinyled over two hard things in the kitchen area which looks like little BBs. Now that the vinyl has settled, it's apparent that something is underneath it.

I looked at advertising of several brands, but I had a project before I was gonna use Empire for and then I didn't go with that project. But on this project where I had rugs and carpets installed, I said I was gonna go with them. I love it and I'm a well-satisfied customer.

I had a carpet installed by Empire Today in my entire basement. Their price was comparable to that of other flooring companies, so I went with them. I had looked around at other brands, but what got me to Empire was the deal that they had of pre-installation half-off, but the funny thing is I didn't even end up choosing that product. Still, the carpet that I got from them has been great. I like that it's stain-resistant. I also like the feel and the color of the carpet. Everything was great with Empire. They actually exceeded my expectations.

Please help. I would like to know if I could be compensated for repairing my floors that are only 15 month old and have been discontinued. I had laminate flooring installed in December 2015. In February 2017, I had a flood in my house, caused by a busted pipe in my bathroom wall. On the other side of the wall was my family room, and it sustained heavy water damage, over half the room. Since the floors were no more than 15 months old, surely I could get the room replaced.

Empire Today installed laminate flooring in three rooms and they did it in a couple of hours. I like it all, except that it’s slick. I’m a handicapped person so it’s hard to slide on the floor. Nevertheless, I would recommend them to anybody.

I had both a good and bad experience with Empire Today. My carpet was installed fast and efficiently. No problem. With the vinyl install it was to take 1 day for the entrance, kitchen and bath. It took 4 days total. The first installer came out and was only able to complete the bathroom install as he stated my flooring was not level and a contractor needed to come out. After almost 6 hours the vinyl was placed, however after looking at it the square pattern it is off on every wall up to 2 inches.

I have carpet installed by Empire Today on the stairs and two bedrooms of my home. We chose them for their brand name and availability. It took about a week to order and get the carpets installed, and the floor was completed in about eight hours. We were told that we could call up in the morning to get them start on the morning itself, but they could only start only at 1:00 PM. Also, they should put their best price forward so that we don't have to do unnecessary negotiation. Other than that, the carpet is really comfortable and soft to walk on and it goes well with the house.

My agent picked Empire Today to install the carpet in our home. But if I'm being nitpicky, the installers could vacuum up the carpet turds as I call them. They tried a little bit, but I had to go and do it more. Other than that, so far, so good.

We had a laminated floor put in by Empire Today. They installed it in my dining and living room. I like the way it wears and it's very easy to keep cleaning just with a dust mop and everything comes up. The workers were very good and did an excellent job. They're very clean, didn't leave a mess and I was just happy with them. The only thing that I was disappointed was they told me to put those sticky gummy things underneath the legs of the chairs, so it wouldn't scratch. But it seems that every time we sit in the chair or even on the couch, it slides even with these things on them. It's like a little leg thing that you put on and it keeps the floor from being scratched.

I got a quote from Lowe's and one other carpet company but Empire included and took care of everything. It is our first purchase from them I had wood flooring through most of my house and a real nice carpet in the bedroom. The young man from Empire was wonderful and we really liked him. He came, showed us the product and talked about the price. Once he gave us the quote, my husband said, "We'll go for it." It included the moving our furniture out and then putting it back to where we would want it to be. That's big for us because I'm 72 and my husband is up in age also and we just can't do that. The boys that installed our product was very good. They worked hard and very, very fast. I really appreciated that they cleaned up after themselves and by the time they left everything was just fantastic. We were very happy.

I know people who have had work done by Empire Today and they were satisfied. I looked at it and it looked good. So I had Empire install a hardwood flooring in a condominium. The flooring was very good. The people of Empire was on time, efficient and were very good. I thought it was going to take a long time and have a lot of turmoil. But it didn't and it was finished very quickly. I would recommend them.

I had Empire Today install rugs for our master bedroom and the hallway and steps. My sister recommended them and they had the best price. The rugs are exactly what we wanted. It was perfect. The guys from Empire Today did a great job. I'll definitely use them again.

I hired Empire Today to install carpet in my home. Initially, I was considering a different company but they had questionable ethics so I searched for another carrier. I called Empire and they offered at a similar cost. They came out and did a great job. I love my new flooring and working with them was a painless experience. They were very professional and I would recommend them to anybody.

Empire Today put in a wooden floor all the way through in our home. My wife did one bedroom and we were talking about doing the whole floor. I told her we got too much work to do and we're gonna have to get somebody out and try to get some of the work done. I called Empire and I liked their presentation. This is a two-bedroom house and Empire did the second bedroom, and then a hallway, the living room and the kitchen. They did it in one day and that was okay. My wife picked out the best that they had. There's also a lifetime guarantee on what they did. It's beautiful and we enjoy every bit of it. If I wanted some more work or if I'll recommend to my children, Empire Today is the first place I'd tell them to call. They're at the top of the list. I'm satisfied with what they did and how they did it. I would recommend to anybody. I might be calling them to do some work at my Church for me.

My first review was good, until my second experience and I'm still waiting for Empire to contact me about a refund partial I should say on some carpet I had installed. They missed appointments twice. I had to take two days off of work twice during a very important part of my life with a new child coming, I have never gotten a response back from anybody in management and after doing business with them twice they've lost a customer for life.

Not that this company cares, but they have horrible service. I had an appointment between 7 & 9 in the evening. When no one arrived by 9:15, I called the toll free number. The person who answered said, "Oh, the persons vehicle broke down and they were wondering if they could reschedule." I have no problem with the fact that the vehicle broke down. These things happen, but I asked why no one bothered to contact me. Why I had to contact them. The person on the other end said nothing. I said, I wanted to speak to a manager. They "transferred" me. I got disconnected. I finally left a message explaining what happened and how unhappy I was about the service (I work customer service and this is not acceptable). That was around 9:20 last night and as of 4:55 pm today, they have not bothered to call me. Great customer service. Needless to say, I will not be using them and suggest no one else use them either.

We declined the offer of Empire but they gave us a better deal in the end compared to other offers we have. It was not a lower price but we thought we got an A class company doing the project with almost same offer as others. The installers were good, simple and straightforward. As a perfectionist but reasonable client, I had some parts improved while being installed by installer. They were receptive but could be more detailed. Didn't bother to ask other parts to be changed. I give them 8/10. Thanks. Customer service was great 10/10.

Fantastic from start to finish. Salesperson arrived on time and the price was right AND included everything - removal of old carpeting/padding, disposal, and installation. Unfortunately, the installer was told there were 11 steps & one landing. Actually, there was 11 steps, two landings, and a hallway. He did a SUPER job though he should still could have used some help. The carpet looks beautiful and the installation was perfect! Thank you Empire!!

We purchased the blinds 3 years ago when we purchased our new house. Part of the attraction was the "lifetime warranty". Except the warranty costs $75 every time you make a claim after one year. Except they have had our blind in for repair for 2 1/2 months and all I get is the run around any time I call. Except the prices were higher and the product not even close in quality to the blinds we got at Lowe's at our previous house. If all this attracts you, then go for it. In the future, I'm not even calling Empire for their "lifetime warranty". I'm going to Lowe's or ANYWHERE but Empire and put my $75 towards a quality product.

The product I received is not what was on my contract. It took at least 8 phone calls and 1 month to get an closure. I was not satisfied with what I was compensated due to a long torturous process. I would never recommend this company to anyone.

Empire Today installed carpet and we had vinyl put down in our kitchen and dining room and it's very nice. The installers were courteous and nice. There were people that installed the carpet and then two men came in and installed the vinyl in the kitchen and dining room and they did a very good job and cleaned everything up themselves. We also got the 30-year warranty on the carpet. Overall, Empire is very efficient. We had a lot of area for the carpet but they got the job done fast.

We had our flooring put in by Empire Today and my wife is real pleased. The service was excellent. There was one little flaw, but they came back and corrected it. We just need a suggestion for kitchen chairs and furniture to keep from scratching the floor. She’s tried a little bit of everything but these stickers that you put on your chairs, they end up putting spots on the floor and the only thing that takes them off is WD-40.

My house is a small 4 bedroom and I just needed the bedrooms with porcelain faux wood. When I was told $15,000.00 for 4 small bedrooms I felt like Empire is gouging. I asked the price of the porcelain tile I chose and the guy told me they aren't allowed to give me the price of the tile. What? That makes no sense! If you can't tell me the price of the product I'm buying, I don't want to buy it! If you decide buy from Empire flooring you need to learn this company has something to hide because they refuse to tell you the price of their product. Don't buy your flooring from Empire. They won't give you a warranty for their overpriced porcelain flooring either.

I was not happy with the carpet installation by Empire. They spent 8 hours to carpet 2 rooms. The carpet was cut short by 6 inches in one room, so a 6 inch sliver of carpet was glued on and then kicked in to the tack strip. I don't like the look of it and do not think that having a seam next to the wall is acceptable. I was told by Empire that YES it is acceptable to have a seam there, and that the pictures the installer took of that area looking OK. They also patched in a 5 inch circle at the corner of a cabinet that I did not like. When you pay the price and buy new, you expect new. I won't use them again.

The experience we had with Empire Today was great. We got a nice carpet from them and everything was fine.

Representative came to my home. Quoted me on a carpet of lesser carpet I had already received quote from another company. Empire's original quote $4,300 - I told him we would not be able to do business because other quote, as said for better carpet, was $2,200. He said he should be able to get it to $3,000, again I said no. He then held his phone in hand and said if we would guarantee to do business if he could get the price to $2,200, I told him I would not guarantee anything, IF he could get price to $2,200 I would need to allow the other company a chance to meet price. I also asked him if we had STUPID written across our forehead since the beginning price was double. He said he couldn't make the call without the guarantee and we said goodbye.

Empire Today had the best price and quality. So we got laminate floors from them. The color matches all of my floors perfectly. The installers had to move everything and placed everything back perfectly the way it was. I’m glad I went with Empire because they did a really good job and everyone comes over to see my floors and they say, “Oh wow, that is so nice. It makes the house look bigger.”

I had Empire before and purchased a carpet for the whole house and blinds too, and I was pleased with them. I got them again and they installed carpet in the living room, hallway, bedroom and upstairs. The sales representative was a very nice young man. He was pleasant and explained everything. We ended up getting indoor carpet because I have a handicapped sister and he said it'd be easy with the wheelchair. And he never lied. I had a lot of rugs down and tripping over. So the carpet was a blessing to me. I was going to get one color in here and he adjusted it with the same color, which I'm glad he did.

Empire had done our carpet several years back and I had them install a new one last November. The carpet looks nice. The only issue I had was the installer didn’t speak enough English, otherwise, everything is alright.

Horrible. No stars whatsoever. Call Empire Today after getting several estimates from other carpet companies. Decided to go with them because they were few hundred dollars cheaper than the other ones. That was the worst decision I ever made. Carpet look great. When the salesperson came out very friendly, showed us a good quality of carpet and the thick padding. Thought okay good carpet, good padding at a reasonable price.

I had engineered hardwood flooring for the dining room, living room and hallway, and Empire Today did the job quickly. Also, I didn't have to wait forever for it to be ordered. I like the wood and its color and the men that installed it were very nice. They were very courteous and efficient.

Before deciding to go with Empire, we tried the Carpet Exchange but then they never showed up and a couple other places which just never quite worked. We had Empire install wood floor covering for our kitchen and carpet in our family room and it came out real nice. I like the stain-resistant part in the kitchen and the wood-looking stuff that they put on the kitchen floor is really easy to clean. It was a very enjoyable experience and affordable.

Sales representative sold me Luxury Vinyl Tile (LVT) flooring after several attempts to go with ceramic flooring. The salesman ensured that the LVT was just as great quality wise and less expensive. He ensured me that he was getting me a great deal. He promised the price included all necessary products, including transitions placed on flooring. I decided to go ahead and move forward. I was told that installers would arrive at my home at 8am. Installers did not arrive until 9 and came unprepared. They did not have the simplest of things like plastic that would cover my kitchen cabinets from dust and glue. They left for Lowe's to purchase the items. They returned a hour later to now begin the job.

We're from the Dallas-Fort Worth area and we bought a house 10 years ago. We put new flooring in there, and had a really good experience with Empire Today then. And, we an equally good experience the second time. When we were here in Louisa, VA and in a little bit more of a remote area, we went to the big-box stores like Lowe's and Home Depot, hoping that we could get something quicker, and not thinking about Empire Today as an option out here. But the stores put us on a six-to-eight week out option and that's not going to work. Then we saw a commercial of Empire and decided to give it a try. We called them and had the flooring the next week.

Empire Today had a 50% off for padding, carpeting, and installation going on. Our salesperson was awesome and forthcoming, and had good communication. I trusted the customer service agent. The installers were hardworking and did their job. Everything was good with the carpet that we got. I like its nice color and I didn't find that color anywhere else whenever I was looking.

I scheduled to have carpet and Vinyl installed in my home. First off... I called because of the 50/50 sale they advertise. The estimate was so high it was unbelievable. After he took off 50% - it was in line with everyone else's "Normal" prices. This should have been a red flag... but I went ahead anyway. I agreed to the high price because the install could be done on Monday (this was on Friday). We needed it done quickly because we were moving into the property the following week.

Empire installed carpet in my rental home, and the cost and quality seemed appropriate. It went fine with their installation team, however, they didn't come with enough carpet and had to come back a couple of days after. Otherwise, it was a good job.

I thought about getting our carpet through Lowe's but went with Empire instead because the gentleman there was awesome and he explained everything really well. He really sold the carpet. The first half of our order we got a year ago while the other half of it, we got recently. The price was great and when the carpet was installed in our home, it was amazing. We had a window between 11:00 and something for installation, but they ended up coming at 8:00 in the morning. And that was fine with me because they finished in one day and cleaned up really nicely. They were very polite too.

I have a lot of friends and seen other people’s houses that Empire had done and I liked it. At that time, there was like a half-price sale. So, I had Empire install some carpet in my home back in 2013. Sales representative was good and the installation team was fine. The carpet is fine too. I didn’t have any problems. I had issue in 2016 when I had to do my pipe and got a company to do it. They had to dig my basement. They didn’t test for asbestos like they should have. So when Empire came, they tested and they found it but not in the air. It was just on some of the tiles. So we sealed that but then it was kind of a whole lot of stuff. It took about three months to settle that.

Defective carpet installed that Empire refuses to replace - On March 29, 2017 a salesman from Empire Today came to our home and gave us a sales pitch on why having Empire install our carpet would be a great decision due to the quality, cost and customer service. He basically guaranteed their work and said if anything was wrong their customer service department stood behind their product. Although the choices were a bit limited due to the colors I wanted was not available the other carpet we decided to go with this carpet that the salesman said was relatively new but selling very well. Despite advertised sales we concluded our meeting with bill of about 1240.00 to carpet our 300 square foot family room.

Two rooms (Carpet to Hardwood) $3,400 some dollars: ok a little much, but I'm willing to pay over a 1 year period because I know next to nothing about flooring. But we have a step up exiting one room, That part was left unfinished and it's in our contract. We wanted to switch a small 1ft by 2ft step up to the tile we already have on this step up. Extra material is there and Empire will not work with us!!

We had a laminate flooring put in by Empire Today. I liked the color of the laminate better and I also liked the fact that Empire was an established company. And I could go back to them if there is anything wrong. The flooring is easy to care for and has exceeded my expectations. If we ever decided to do the bedrooms, I will definitely call Empire. I'm so happy with what they did and the crews that they had here to put it in and the way they worked. It was a wonderful experience.

We saw Empire Today advertising on TV and called them up and had them come out. We had them installed wood flooring for my home and everything's all right. We had a good service out of them so we're satisfied.

We had Empire Today install carpeting in the living room upstairs. We used Empire before and we were happy with them so we went with them again. They also had a sale going on at that time. The installation team did a very good job, and they were quick, too. I like that our new flooring feels like a cloud when I walk on it. I love it. It makes the room look bigger and makes the furniture stand out. It's a very light off-white. It's an ugly orange flooring before so it's a world of difference. Overall, our experience was very efficient and nice.

Do not ever do business with Empire Today! I signed a contract with Empire for window blinds on March 8th and was told to expect delivery & installation in three weeks or less. On March 31st, I called Empire to find out when they'd be installing the blinds as I was scheduling my working related travels. I was told that no one could talk with me at that time, but someone would call me back within 24 hours. No contacted me. I called back on the April 3rd & was told another lie about customer service calling me back. I requested a refund at that time, as well and was given a request for refund number. No one called me back & my work travels had now, been set up.

My flooring looks very nice, but the trim leaves a lot to be desired. Some of the walls have moulding so far and then it stops. Some of the previous moulding that was put back on wasn't matched and there is a gap between the pieces and they are uneven. I've contacted my salesperson to see what he thinks I should do. The two flooring people worked very hard to lay the floor and it's very pretty, but I believe the moulding needs to be fixed. It is very noticeably slipshod... It is very hard to get a hold of someone at the office. No one answers the phones and all the voice mails are full and you can't leave a message.

The salesperson was very nice and helpful. We had to wait a week and a half for installation. I received a call from someone telling me the day before that the installer had a personal emergency. Ok I can understand that. They rescheduled for the next morning. NOTHING so at 9:30 I called the 800 number. They said they were at the warehouse loading. About an hour later I received a call apologizing that the installers car broke down on his way to Birmingham from Atlanta and there were no other installers in this area. SERIOUSLY? So the 800 number guy lied to me, hmmm.

It was our second time with Empire and we had them install our carpet flooring. We wanted better grade carpet. However, my wife was upset about the stain that she can see on the carpet. We reached out to their customer service and they came out and looked at it. First, they sent a technician and then they sent some specialist manager, but nothing got done. They said they could redo it but it'd be at our cost. We just had the carpet put in which doesn't make sense and I'm not sure who's responsible for that. The crew was great and installation was quick, fast and courteous, but I couldn't recommend Empire Today at this time. My wife wanted me to put a big sign in the back of my pickup truck: "Do not buy Empire Today."

We had laminate flooring installed by Empire Today. It's beautiful and we're very satisfied with how it looks. Empire's cost was fairly inexpensive and I also liked the fact that they would move the furniture for us. They were very attentive. When they arrived, they showed us the laminate to make sure it was the correct product that we had picked out. And they surveyed what they needed to do, told us what they were going to do, and how they were going to do it. Them explaining to us where they were going made us feel more confident in walking out of the room and just letting them do the install. It was a very good experience and I would definitely recommend them again.

I had a good experience buying carpet from Empire and I had it installed in my home. For the cost of it, the quality was good. Other brands may have had better quality but that came with the cost. Also, I liked the dual color of the carpet I got.

Empire Today installed carpet and laminate flooring in the living room and bedrooms of my home. I like the way the carpet feels and the laminate is good. I like the color, too. It's a nice floor. It was a good experience with Empire Today.

We had a LVP floor installed in Sept 2015. We selected LVP floor for the entire house (approx 1850 sq ft). The total cost was over $13,000. The installers left the job unfinished (kick panels not installed and molding around walls not completed). We were told someone would be back to finish that work. Eventually after some weeks, the molding was installed, but the kick panel under the sink and dishwasher fell apart later. The following summer, we noticed the floor in the kitchen was lifting off the subfloor. After repeated to local C/S mgr Ryan **, we were told that this laminate had issues being used in areas under direct sunlight. Mr. ** suggested putting tile in the kitchen but we rejected this as we wanted what we were promised. Mr. ** then told us that the floor should be glued down. He said that this would violate the manufacturer's warranty, but Empire Today would provide their own warranty.

Have to say I received great service from Empire Today from the super informative sales rep to the super fast installers. Had no major issues at all. There was a lot of mess outside the house during installation but they didn't leave one piece of debris after they left. There was one issue with only half the materials being placed on the truck but that was fixed and installed the following day. All in all would definitely recommend. I had hard woods and carpet installed.

Salesperson - left sample carpets; never picked them up at discussed times. Wrong color carpet delivered; salesperson thought it was hilarious. Not when we had to take a day off work. Manager - Discussed issues; didn't offer a credit. Of no help.

I had Empire Today install two floorings - one is laminate and the other has a really good wood-like look. I like the colors. Empire explained everything about the features. They also told me that I have a lot of moisture under my house that I need to get taken care of. Otherwise, after so long, the laminate will start coming up. I wish that I could have gotten the laminate all over but because of the condition on my floor in the hallway, I couldn't do that. But I'm confused in a way. I know Empire had me approved for credit so I don't pay them anymore. I thought I had to pay Empire and who they called up but I did not realize I had to pay the contractor because Empire is already paid out. Other than that, I'd still be back. I got two more rooms and I needed to get it done. I love Empire to death and people should really try it.

We had Empire Today do a tile flooring in October last year and we had them come back a month ago for carpet flooring for the two bedrooms at home. The salesman did a great job and he was very knowledgeable. We liked the product we were looking for and its cost and quality are equitable. With the new flooring, our floor looks great and updated especially that we have an older home. Overall, we’re happy with Empire Today people and they are very professional. The only issue we had was we have water dew that comes out near the tile when they did the tile flooring. I still didn't know how to resolve that and I tried to caulk it.

My flooring was installed on October 1st, 2016. We realized the floor was beginning to buckle in January. We made a call for service, someone came on February 20th, 2017 at 7pm. They walked back and forth on the floor a few times. They determine it needed to be repaired. They would submit the form for the work to be completed. No one ever returned. I called Empire all through the month of March, they were giving me the runaround. Finally April 6th, I was able to have customer service give me an appointment. I took off of work so I would be home, they could not give me a time.

I had Empire Today install carpet on the stairs in my home. The product that they sold was what I wanted, and I really appreciated the person who came out to measure. Her name is Lyn and I was very pleased with her. She set up and I was especially happy that they would install the next day. The fellows that came out to install the carpet did an excellent job. I like the carpet's appearance and the way it feels when I walk barefooted. It has exceeded my expectations. I was delighted with my experience with Empire Today, and I've already recommended them to people. Their service is wonderful.

I saw Empire Today advertised and they came out, gave me an estimate and I thought it was pretty fair. So I went ahead and had linoleum installed in the hallway first and then the square tile in the bathroom the second time. It's new and it looks good and shiny. They did pretty good work and they were on time. They did a good job both times but the second time was a better experience. I couldn't understand the first group too much but I could understand more what the second group was talking about and saying. Overall, Empire has a very good service and a good price.

I had talked with Empire Today some years back and I had them put down hardwood floor in our family room. The design of the hardwood flooring is my favorite feature. The installers were real good, did a real fine job, and I really enjoyed them coming into my home and doing what they did.

I had Berber carpet installed in my family room in September 2016. THREE MONTHS later a loop got caught in my vacuum and it unraveled 2 feet of the carpet. I called Empire and they told me it was not covered by warranty. They charged me $150 to have someone come and glue in a strand of new carpet which looks terrible - you can spot the repair all the way across the room. They refuse to do anything else for me.

We had our flooring replaced almost 2 years ago. We have recently had problems with our tile flooring coming up. They came out and said it was water damage and offered to fix it for $768. They originally came out to fix a issue close to the doorway where it was poor workmanship with connecting to the saddle of the door, in which caused moisture (through the winter, condensation) to seep under the tile, thus causing it to ruin the sub floor. After they said they wouldn't fix it because it was 4 months outside of warranty, I had a contractor come out only to find out that they did not remove the old tile, as they were suppose to. It was even in the contract to do so. So I have a total of 5 layers of subflooring/Flooring and it has no chance to breathe properly. They have refused to help us out with this problem after several calls and emails. They pretty much took advantage of my wife being home during install and did not do what was promised.

Initially, the installer from Empire Today came out and wanted to be paid upfront. But I told him if he'd actually do the job then I'll pay him. Then he didn't like the appearance of the rug and it seemed to me that he didn't really want to do the job. He knew he will eventually replace the rug and he must have known it wasn't in good condition. And there was a stain on it and he knew what it was. He was a little picky for me so I called Empire and told them he didn't have to do it. He left and the next installer came in on the same day. It's the same rug, the same stain, but he was different and he didn't mind working. He was willing to roll up the sleeves and get the job done. He and his co-worker did a good job. My son's using the room where they put it in and he's enjoying it

It was absolutely satisfactory as far as the product from Empire Today is concerned and we love it. I got the Luxury Vinyl Plank and it was installed in my living room, the hallway, the bathroom and two bedrooms. But, the business part was not up to par and was not professional. My problem was dealing with contacting the sales people because no amount of calls were getting through to get someone who could talk to me, to schedule to come back and do a reselect. That was a major frustration because I had cleared the bank of my money but I didn't have a product and anybody to solve the problem. It went on like that day after day, after day for a week.

I scheduled an appointment for today between the hours of 12:00 - 2:00 pm. I left the office to be home before noon and at 2:10 pm had not heard a word from Empire. I called only to be told this is not "typical" and I should have received a call letting me know that the salesman would be late. The representative called the salesman and then told me that he was unable to break away to call me to tell me he got held up but that he would be here in 45 minutes. I canceled the appointment as I have already waited 2 hours. If this is how they treat potential customers one can only imagine how they treat you when the job is done. No thank you.

First of all The salesmen did not know where to park (with 8 spaces in front of building and street parking was empty). Second he was dressed in shorts and looked liked a serial killer. Very unkempt appearance. Then the carpet he showed us in samples I would not even use for a rabbit cage. I wanted a walk in closet done. He tells me that the installers would not come to my home unless the job was $500.00 or more. I made it clear to the appointment person that I had a very small area to be done, THIS WAS A WASTE OF MY TIME. At that point I should have been told of a Minimum. IF YOU WANT CHEAP CARPET THIS IS THE PLACE TO BUY IT!!!

The vinyl that came with the house years ago before we bought it had been separating and couldn't be repaired. Also, we had carpet down the hall and my wife wanted to get rid of that. Anybody around here probably does a good job but I'm not familiar with them. I gave Empire a call 'cause I had a friend in Florida who used Empire Today and he said he was very happy. So we had Empire Today put vinyl in my hall and foyer and big vinyl squares in my kitchen. The two workers did the hall and then the next day, they did the kitchen. At that time, they didn't know if they'd be the two coming back. I gave them a little tip 'cause they were able to do a good job. They were very efficient, patient and cleaned up after themselves. They were right on-time and finished on-time. All in all, we're very thrilled with our experience and happy with the work. I highly recommend Empire Today to everybody else.

Empire Today never came back and did my carpet over. It's been over a month now since they're supposed to have come back. Because they came to re-measure and Milton said they were gonna bring some more carpet but they have to go and cut some more carpet because they can't do anything with it. I said my thing was they should have just had both sides even. If they've seen where one side was uneven, they should have just cut it to the equal size instead of cutting it on one side this way and the other end short from the wall. They were gonna bring another carpet, but it was gonna be 18 instead of 17 point something. Then the woman said that I would have to pay some more money. No, I'm not.

We ordered a rug from Empire Today. It looks pretty decent and I like the color which is in the grey family. Empire's reps are supposed to be coming out by the end of the month to install it in one of the bedrooms because we're not ready for it yet.

Updated on 05/20/2020: I got my floors the first time 2 years ago and it's now bubbling up and they are not honoring the warranty stating I only have 30 min to pick up and water only. I never let water or anything else sit on my floors. Stay away!!

Avoid this company at all costs! On Friday March 31 the Empire Today sales rep came over, paid for the carpet, we picked out our carpet and set an installation date. We are on a time crunch because we have to list the house to sell, scheduled the install for April 7th. My husband had to take the day off of work as the installers would be calling between 8 and 9 to let us know when they would arrive. A woman from Empire Today called in the morning to let us know the carpet was out of stock! Out of stock? We purchased the carpet a week ago, why didn't they know then that the carpet was out of stock? So on Saturday the sales rep was to be at the house at 10 am so pick out another carpet. We couldn't leave to pick up supplies for projects we are finishing until he showed, so at 10:30 we had to text to find out his ETA....

When I saw their TV commercial with the little man pulling the floor, I decided to go with Empire and have them install our carpet. It looks good now and I would recommend them.

My experience with Empire Today was good. I went with them for their affordability and I got their carpet, along with some laminate hardwood installed in my hallway, living room, and stairs. It was a very good installation and I like both of the products.

I had floor tile installed in my kitchen and in laundry room. The installer was Merlin Floors LLE hired by Empire. 8323894002. The job was very poorly done, with spacing between tiles inconsistent, and around cupboards did not fit with corner round. The sidewalk had their cement edge my sidewalks with their spills. The cutting around doors was very sloppy. I was told by Jason ** that I would be called on April 1st at 7:00, never happened. Called Jason at 8:00 and he said he would call installer. The installer show up about 11 with his son and another installer.

I was watching TV and called 50 Floor because I saw the commercial and they had a sale going on. But we live 15 miles out of their range so I called Empire and said, "You probably don't come this far, but do you come to Gruetli-Laager?" and they told me they can come out here. Two Mexican guys installed the carpet and they were so sweet. It was 1,550 square feet of carpet and the installation took a day to finish. They couldn't have been any nicer. I like the stain-resistance of the carpet and walking on it barefooted. It was fantastic from the sales guy all the way to the installation.

My son moved into a trailer but the carpet was unfit so we ripped it and had Empire Today put new carpet in to make it nice. They had already done two rooms in my house and I had a line of credit with the company. But it was confusing. Empire's under Wells Fargo so even on my phone or computer, when I go to Wells Fargo, it will say Empire, my mortgage and my checking account. It always remains there. And I was getting mail from Empire so I assumed my line of credit was still open and it was only a year or so that has gone by since I last used it but the hassle was when it came down to it, they started telling I didn't have a line of credit with them. However, it's convenient when I have a line of credit and can say, "Put it in over there". I like it if it remains that way. It was also convenient having them come to me and me not having to go out to all the stores.

Everything went fairly well with Empire, but I made a call last week to have the salesman call me back about a couple of little issues and haven't heard from him. But I realized last week was spring break for everybody, so he probably wasn't working. And I didn't call until Thursday. I had laminate flooring installed in the kitchen, dining room and den. But the color isn't what we ordered. We didn't get the right color, but I can't turn back from that. We got red cherry and I thought we were getting more of a brown and gunstock-like flooring. We don't really like how it shows all the spots on the floor and it's just too red. But I didn't call Empire and create a whole problem. I wanted to talk to the salesman personally that sold it to us, so I called his personal and salesman phone numbers.

When they came to take measurements, it was a fair deal especially since they have that half-price deal off which was pretty good. The quality of the hardwood flooring is excellent. They were done very quickly. It was a two-day installation. It wasn’t an easy job for me in my case since I wasn’t living there. I was renting out. There was no furniture, so it was for them an easier job to do than in a home where people are actually living and they have to move furniture out.

I called Empire Today one time and they had a sale then, and they came. The salesman was very professional and polite. He worked real hard to meet my price. When I had a small budget, he was able to get it within $100 up. It was one of the cheapest carpets that they had but so far it's really good. The workers came a few days later. They did the linoleum first and then the carpet. They were great. Even the installers were good.

Empire Today installed laminate flooring in our home. Lori, the lady from Empire that came, was very nice. She explained the warranties and everything really well, and I like the way she presented the company. I've only had the new flooring a short time, but I like that it's easy to keep clean. It always looks nice.

The cost of the carpeting from Empire Today was good, but the quality could be a little better. We've got tiles and wood, and when the carpeting abuts tile or the wood, it seems to be sharp-edged. Apart from that, they did a good job on the installation and the carpeting looked good in the house.

***HANDS DOWN THE WORSE EXPERIENCE I'VE EVER HAD WITH A COMPANY! Representative "NO SHOWED" for my initial in home estimate appointment, which I took 2 hours off from work to accommodate. When I called, I was told the agent scheduled only works in the morning, so they rescheduled me. Had my in home estimated on 03/30/17. Even though Empire's quote was almost $80 more than Lowe's, I proceeded with Empire because the sales representative who spoke with his manager while sitting at my kitchen table assured and guaranteed me that they will be able to get my installation completed on April 3rd. Telling me I would have to wait several weeks for installation from companies like Lowe's and Home Depot and they will not only do my installation on the 3rd, but move my furniture and dispose of my old carpet.

My husband and I were looking to have laminate floors installed on the entire 1st level of our home and vinyl installed in our 3 bathrooms. We has a sales representative come out to take measurements, give us a quote (over 6k), and allow us to pick the products. Everything seemed to be going well at this point but it soon changed. We set our appointment for installation for about two weeks out.

I don't normally write reviews, but my terrible experience with this company has forced me to share my thoughts. I scheduled installation of about 200 sq feet of porcelain tile and 1000 sq feet of carpet. The salesman (Jerry) that I worked with was the only decent part of this ordeal. First problem: Tile installer was supposed to show up on Tuesday, however he did not show up till Wednesday. Upon showing up, he realized he did not have enough of the metal border for the edge of the tile. He said he would go get more during the day, however he never did. I had to leave for work before he was finished and the next morning I noticed that he never installed the metal border around one section of the tile.

We had Empire Today install carpet in the basement of our home. They were running a special at the time, and it made more sense because the installation process was easier, cheaper and better. My wife, kids and I truly love the carpet. It definitely made our basement a more livable space. I like the padding that we put underneath it because it's sitting on concrete. I also love its color. We wanted it to be easy to keep clean and have a level of comfort. It definitely met and exceeded our expectations. I've recommended it to several friends. Overall, Empire has great service and product.

I just got out of rehab and I had to get a carpet out of my house because I couldn't roll the wheelchair in here. So, I got flooring from Empire Today. The flooring looks like wood and it's pretty, but when I tried to get it, it was not on sale. As for the installers, the first group did a nice job and I would want them back again. But the second guy, the one who did the corners, brought a young boy and two ladies with him and he messed up a corner. But I'm still happy with Empire.

We had a carpet in our kitchen for 16 years. We need a change. Wow what a different. We love it. Looks cleaner and makes the room look bigger. And yes I would recommend others. Everyone tells me how beautiful my floor looks. Next getting rugs through the house. TYSM.

I had Empire Today once a couple of years ago and they did an excellent job. But I wasn't as happy with the installers. They nicked a lot of the white woodwork we have and they've done some damages that we're gonna have to go back and fix because they weren't very receptive to making any kind of adjustment. We haven't pursued it yet because we're still fighting with our insurance company to do the rest of the work. Also, there are a couple issues that I still have and I ran it by their customer service department. The installation went okay, but this second time, I wasn't really happy.

I had laminate put in the dining room and carpeting in the whole living room, up the steps and in the hallway. Empire Today's work was very nice, very clean and very quick. Everything was wonderful and I love my new flooring. It looks so nice and the dining room was beautiful. In fact, I'm considering to do more, eventually.

We had Empire Today put down some laminate flooring in our kitchen. The rep walked us through everything and we had a clear understanding of what was going to happen. Their installers were on-time, careful and considerate. They moved the fridge and stove, put everything back and they cleaned up too. They were done in four hours. Overall, we had a great experience with them and I'm totally satisfied. In fact I already recommended them.

On August 29, 2016 I signed an agreement with Empire Today to install porcelain tile in our master bathroom in Clovis, California. The installation was scheduled to begin Monday, October 10, 2016. During the preceding week, Empire called to confirm the date. When the installer did not appear on Oct. 10, we called Empire and we were told that they could find the contractor/installer. Later that day or the next we were told that the installer would arrive on the following Monday, Oct. 17. When the installer did not appear we were told he would arrive on Tuesday, Oct. 18, at 8:00 am. The installer arrived at 10:00 but could not speak or understand English. As a result communication was impossible.

Empire Today reps came and delivered the hickory hardwood floor. After it was delivered, they told me that it has to acclimatize for at least a week to 10 days. So, it's still in the box acclimatizing in my living room and I'll have it installed by a contractor next week. I like its quality, color and pattern. It's real good with the other wood things that I have in the house. It was amazing though expensive. There's a cheaper flooring I could have gotten but not as good in terms of quality, duration and longevity as this. I pay for quality when it comes to home supplies. The young man who came and delivered it did a great job. He was very professional, friendly and he delivered it on time, and nothing was damaged. We're putting it in ourselves after some concrete work is done here. The whole house is being renovated so we'll know in another week how the floor looks. Overall, it was a fine experience.

I made an appointment Friday for an in-home measure the following Tuesday. I was pleased to get an appointment so soon as I have furniture waiting to be delivered and wanted floors installed rather quickly. My scheduled appointment time was 9:00 a.m. to 11:00 a.m. I arrived at my new home at 8:30 a.m., set up a table/chairs for the salesperson to use once the appointment would start; I waited from 9:00 until 10:30.

We've dealt with Empire before so we decided to use them again. We've had an easy experience with them. And in our recent purchase, we got carpeting and everything was great. They came and did their job. I'd recommend them.

When the sales representative came to our home for the estimate, we were promised a quick installation on a laminate floor that was in overstock. When the installers came for the next day service, they told us they did not have enough flooring, so they did part of the installation, and now the work is partly done, with exposed concrete, and nobody seems to know when they will receive more flooring to come complete the installation.

My wife used to have her own business and she has used Empire for her leased office space. She then recommended Empire when I was turning my parents' former home into a rental house. I had them install the carpet in a couple of our rooms. This was the first time I was gonna be leasing out and I didn't want to put any $5 carpet in there because I didn't know what kind of renters I was going to get. And since it's a rental property, I'd possibly have to buy the carpet again in the next few years. The installers showed up on time. They were finished fairly quick and everything looked nice. It really worked out. On the whole, I was very impressed with Empire Today.

Empire Today's cost seemed lower and the quality was the same compared to the other companies. I had them do the carpeting, hardwood or laminate in the entire condo and it's all good. I'd recommend it.

I was happy with my first experience with Empire, so I came back and for the second time I had them install indoor carpeting for the new condo that I bought. Their prices were reasonable and I'm happy with the product. Although there was a little bit of a snafu between what the salesman told me and what they ended up doing. When the salesman made the deal, I asked if it was an option to keep the laminate flooring. A salesman will tell you anything to make the sale, so they told me that I could and they could put the carpeting on top of it. So I agreed to the contract.

I had carpeting done by Empire Today for the living room, hallway and bedroom. We chose Empire based on a recommendation and the carpet has met my expectations.

I had hardwood floors installed on my stairs. I ordered a runner for the stairs. I scheduled an appointment twice with no show. When I called to voice my experience. I requested a supervisor to call me back. Either times has a supervisor called me. I'm starting to believe Empire doesn't have supervisors! The only explanation I've received is as follows: "Sorry, someone cancelled your appointment, we're not so sure who and why!" How can a corporation of this magnitude have such poor customer service? The way customers are treated is not acceptable! I would NOT recommend Empire Today!

I bought a whole house of the good laminate flooring. $8000.00 worth. The salesman knew I have dogs and a older dog that sometimes can not make it outside. He promised me this one was good for them. Will not scratch and water would not hurt it. He lied!!! As far as scratching that's good but if she has an accident it makes them seems swell even if I get it right away... Do not recommend for dogs... As far as insulation that was great... Oh and the day of installations said they did not know we had a sub floor in our existing floor and the price went ups 300.00. As far as I'm concerned the salesmen should be qualified to quote accurately... Not happy with this very large purchase.

The tile was put in and it is awesome but the rest on the work done was not up to my standards and Empire's customer service suck. They came back out and fixed one issues. Still not the best but I will live with it but the other issue still has not been fixed. I spent all day 4-1-17 home waiting on a phone call to let me know when they would be coming by to fix the other issue. No one called me like they were suppose to. Instead they call my husband which in turn he had to call me and let me know and someone lied after I finally got a call at 4:30 pm after I had spoken to several people during the day and of course their excuse to me is "I can't get a hold of them but I left msg." Yea right.

I just had a carpet done by a different company and they messed up things bad. We had big old bubbles that we had to step over and they would not fix it so, I was mad. I called Empire Today and I liked their positive words. They could get right to it and they did. The sales guy did really well and he did everything he said he would do. He wrote down what I said and it was all covered.

Rugs were installed by Empire Today in my bedroom. Getting the company was convenient for me. They came to the house that's why I picked them. I liked the salesperson, and she was very nice, helpful and thorough. She showed me a lot of rugs and told me a lot of stuff. And I like the rug, too, with its 20-year-wear look on it. It was an excellent experience all around.

I've seen Empire Today's work before. It was very impressive and the price was right. They installed the laminate flooring at my retirement place, everywhere except in our bathroom. I like that it's an easy upkeep. I have a dog that sheds so I could just run the sweeper over it really fast. It's very nice at that respect and it suited my needs perfectly. The new flooring is delightful and I love it. All in all, it's a very good experience and I have recommended Empire Today to my friends.

I had hardwood floor in the living room installed by Empire Today and I'm satisfied with the work that they did. But some of the nails around the edges was coming up and I did call them. They tacked it back down but it seemed like they're coming back up. It also seemed to me that they should have put some wood glue down instead of the nails. But outside of that, I love the floor. It didn't take them long to do it and I'm pleased with my overall experience. And if I had to do it again, I would probably call on Empire again.

Had 3 rooms carpeted on time and professionally installed with some tack board replaced. Great job. Looks good but wish it were less expensive than $300 per small bedrooms. Overall process was hassle-free, meeting the saleslady for guidance on my needs and scheduling and keeping the appointment for installation. I will do further business with Empire! Good job and thanks.

Empire sent a carpet installer out to fix nails that were left in the carpet. Also, Empire is going to give a credit on account to pay for the carpet to be cleaned.

We had 7 rooms, 2 stairways with 3 landings, and a long hallway carpeted by Empire Today. We took the initiative to order a high quality padding and a high quality carpet product to have installed into our home by Empire Today. We were very happy with the outcome of our new flooring for approximately a year. We began to notice that the carpet started to buckle in 5 of the seven rooms. As months passed, more and more buckling has occurred. There are only 2 residents in our home, myself and my husband so there is little wear on the carpet. Even if there were an entire family here, newly installed carpeting should not buckle in so many rooms if it were installed properly. We have contacted Empire Today to no avail. They are not standing behind their poor installation.

We were ready to have carpets installed in our two bedrooms when Empire Today was recommended to us. It feels great and I love all that padding and the color works perfectly. We are very happy with our choice.

Empire had a really great deal and they made the process very easy. We initially had a free consultation, and since it was a very good price and very flexible, we went with it. Although we had to reschedule a couple of times because of our stuff, but they were great and we're very happy with their service. They did a great job in installing our carpet. It was awesome.

We've used Empire Today before so when I wanted to have laminate flooring installed in the hall and the bedroom of our home, we went with them again. It was a reputable experience and the flooring has met my expectations.

From sales to installation the experience was pleasant and hassle free. The gentlemen installing the new carpet were courteous, respectful of the house and the rooms they worked in and truly hardworking. They left the house spotless after 4 rooms, a hall and stair installation!

We had overall wonderful service (Installation of Laminate, carpet and tile!)! The value was excellent! The installers were very knowledgeable and they took care to value our home. They answered all questions and put us at ease regarding their installations. We would highly recommend Empire to our friends.

I was overcharged and I have the invoices to prove it. It's taken over 4 weeks to get it fixed. Still waiting. I continue to call and nothing gets fixed. I've called 4 times. I feel like I've been taken advantage of.

I was told by ConsumerAffairs that you would respond to my complaint that was made almost 3 weeks ago. Still no response from you. You charged us 1550. For a 5ft by 6 ft kitchen. Less than 35 square feet. When I called someone else for the Carpet they said they would have charged us 600. For the job. Never heard back from you since my husband made the complaint.

Carpet installation was done when it was supposed to be, in a timely manner. However, because they try to fit in as many jobs as possible in a day, they rushed. Carpet looks ok now, hope it lasts. They worked in such a hurry, damage was done to my stainless steel refrigerator, one door scratched up as they were bringing in carpet. Things happen, but trying to talk to customer service about the damage was a joke. Several weeks of not getting back to me, ignoring my messages and emails. Was finally resolved, but not fairly in my opinion, as I now have a damaged refrigerator. Will NEVER use Empire again!

Job went well. Work done on time, with great results. Two men removed the old carpet and pad, tightened a few squeaky floor area, installed new pads and carpet. Do wish the installers would have put floor mounted sliding door guides on two closet doors.

Was disappointed with the immature installers. I'm still trying to get my drawers back into the right place. Will see after awhile if the work will hold together. This is the third time of dealing with Empire and it's the first time I was not happy with the installers.

My carpet installation had to be rescheduled twice times. Once was due to rain, which might be understandable, but the second time, the installers said they needed more men to move the furniture (there were 3). When yet another crew came several days later, there were only 2 men and they moved all the furniture without blinking an eye. So, my family was inconvenienced for over a week - 1 bathroom, books removed from bookcases & stacked in the tub, etc - because the installers just didn't want to work. I also had hardwood put down in the kitchen. That installer said the cabinets over the fridge had to be raised to put the floor in; we removed all the dishes from the cabinet & then he said he would not raise it. Therefore, there is hardwood only around my fridge & I am going to have to pay someone to finish that job. I will never use your company again.

I asked them to come to my home. I didn't like the floor molding. It was too small. The gentleman said if it came larger it would have to be white. My floors are ash gray. I love the floor. It's beautiful but I don't like the molding. I need larger molding ash gray.

I was extremely happy with Cesar work, he's the best. I would say he's a perfectionist!!! Thank you Empire Today. I would highly recommend you guys to anyone and everyone, everyone that sees my floors just love them and ask me who did them because they came out so beautiful.

I decided to use Empire Today because it's fast and convenient and they could do it in a short period of time. I had carpet installed in the main floor and the family room. It was fine but they had to come back because it wasn't tightened up and tucked down enough. It's edged by hardwood and hard to get in there tight and the carpet was working up on the sides with little threads that look like they were coming out here and there. But the carpet and the padding are nice and the plush is thicker. As soon as I had a problem, I called and they were out the next day so it's good. I'd recommend them.