Empire Today Reviews

On May 18th my wife and mother-in-law worked with Sales agent to pick out blinds for our apartment. They made an informed decision to go with Empire as you had a great reputation. We were given two weeks for installation. The understanding that the blinds will be installed no later than Thursday June 1st. This was very intentional as my wife and I were about to be in the hospital with our newborn and thought we could depend on Empire to have the blinds up in time when our newborn arrived. It's now Friday, June 9th and I've been informed by Our sales rep that our blinds won't be arriving until Tuesday, June 20th. This is frustrating on multiple levels.

I had 2 rooms and a hallway laid with vinyl. It wasn't done properly. There's wrinkles and bubbles, gaps and glue on my floor. This took 3 days and 3 nights to install. They came, left cans in my backyard and supplies they didn't pickup. 3rd day of installation the contractor came alone but later called his wife for help. My husband and I with 2 dogs stayed in the bedroom 3 days for them to finish. I saw imperfections and it wasn't corrected. Then I get a bill it was agreed in the contract $71.00 per month, however now it's $116.00. No one at the office has called. I've called several times, but to no avail.

We went to Menards to look for a carpet but it was all cheap crap. We got Empire Today to install the carpet in my living room. I like having carpeting and it's nice and cushiony.

I had some friends who used Empire Today. Then when I had to purchase a flooring, I also went with Empire Today. When I first called them to have their salesperson come out, my appointment was not booked. So on the day I thought they were going to come, where I got off work early and rushed home, they never showed up. But they got it straightened out. A sales representative eventually came and he did a good job. He gave all the samples to choose from. I picked the carpet that was more expensive, but it was too expensive, so the sales rep showed me another one that I could afford. The carpet's cost was good and its color was what I wanted. I had it installed in the living room at home and I like how it's in there. The installation team also did a good job and they were fast.

I wanted my flooring done right and sufficiently. In a lot of places, they get hooked up and it takes months for them to complete the flooring. And so, I had Empire Today install laminate and carpet in my bedroom and living areas. Lewis, the guy who did my laminate floors was absolutely wonderful. The color of the carpet is perfect and the laminate is what I envisioned. I like the color and texture of it. The flooring met my expectations up until my last bedroom. They're trying their best to get that bedroom completed but there was an issue in Tampa where they had the wrong name on the roll of carpet that we needed. And so, they are going to try to install it again tomorrow.

I recently had the carpet replaced in my home by Empire Today. This was the worst experience I have ever had all the way from customer service to installation. My issues began at the very first installation by a team of 3 installers. In particular the installer that did my basement floor. I observed the installer during his process of seaming together two pieces of carpet. He was doing this extremely fast and very sloppy so I questioned him about it because I was concerned about the appearance as well as the quality. He told me it would all work out okay at the end, so I let him continue. Three weeks after the installation was complete the entire seam ripped out of the carpet when my wife was vacuuming.

Empire Today installed rugs in my whole house except one bedroom and the kitchen. I left them as is because I wanted to be able to have them put the furniture some place. It’s very good and I have no complaints. I like the looks of it. For me, a rug is a rug. I'm very happy with my carpet. But I need to call later and get information on how to wash or just scrub it. Right now, it's not dirty. So, I don't have to worry about it.

My carpet was installed just over 2 years ago and I have had nothing but issues! The initial contact and installation was wonderful but I can honestly say it is a joke. The installers cut the carpet at the shop prior to bringing it out and cut it too short. I have had repeated issues with it coming out of the tack strip and the last time was advised that if they had to come out, it would probably cost me out of my pocket. The new installer came out and put down a thicker strip to save me from coming out of pocket or them piecing my carpet. The carpet has come loose again and I am just at a loss! I do not have the money to put into this right now! So my only alternative is to seek an attorney and or go to the media. I do not want anything except my carpet fixed properly.

I purchased wood flooring from Empire and had them install it in my kitchen and family room. The sales representative was professional and the installers were attentive. The installation was pretty good. I like my new flooring. It's easy to clean but when barefoot, it kind of shows a lot of print from the floor. Also, the cost was a little too high compared to the other choices I have. I thought I would be getting a 50% discount but it doesn't seem like I got a big discount like I thought I would.

Empire Today installed a carpet for me and they did a great job. The most recent one was in the closet and the porch, not too long before that, it was the bedroom. I've always had business with Empire Today and I go back a long time with them. The first job from Empire Today in 2002 was my porch windows when you used to do windows. Then the Mohawk carpet which was only three grand and I also had them do my kitchen floor. The people at Empire were friendly and they don’t mess around. They came in and did the job. They didn't take a break.

I've had Empire Today install carpet all over my house. They were a little bit more expensive than Home Depot but they were able to install the carpet quicker. Now, we have a brand new flooring and it's clean. Empire is very fast, the scheduling was very easy and they have a reasonable price.

I had an appointment with them to come measure and give me a quote to carpet the entire house. I waited in a house that hasn't had the AC installed for over 2 hours in 95 degrees. I finally called the company to be told, "Oh he isn't going, would you like to reschedule?" When I asked why they didn't call to notify me, I was told it was because the installer didn't have any phone numbers let me know he had other plans. He didn't have my number or the number to his corporate office so that they could call me. What a joke! I have already taken my business elsewhere!

Empire lacks quality craftsmen & management all around. They hire an outside company to do their work, whether it be carpet or laminate. Empires sales/management office is poor and rarely returns your calls and if they do they do not address the problem at hand nor does the issue get resolved. We purchased new baseboards and they installed baseboards with unmatching/flush corners. If they didn't have corners to match the baseboards they were selling, they should not have sold us the items in the first place. Don't know if that comes down to a uneducated salesman who did the quote, or the main office who provides the installers with the materials.

I moved into a new home and needed new flooring. I called Empire Today and I regret that decision. The consultant came to my home, I picked out a carpet and scheduled an appointment for installation. The installers never showed nor did they contact me to let me know they were not coming. I called their HQ and complained, the rep there gave me a $50 discount. A second appointment was scheduled and they were late. Eventually the installer showed up...with his small children! Yes, he brought his two small kids with him. He did not speak English which made things more difficult.

Ordered new carpet and LVT on a Friday for the upstairs floor of my home (around 1000 sq ft). I was a little overwhelmed when the quote came back at $5000.00 but decided to place the order. They took a deposit of $509.78 immediately. Over the weekend I discussed the price with my father who has been in the construction business his entire life. He told me he thought the price was high and recommended I get a few more quotes for the work. I thought that was a good idea so on Monday morning at 9 am EST, I called the customer service line at Empire Today and requested they cancel my order since their contract clearly states you only have 5 days from the date of transaction to do so if you're under the age of 65. The representative agreed to cancel the order and stated I would receive a call from their Baltimore/Washington area location to finalize the cancellation.

Empire Today has already worked for me thrice. It's about 10 years now since I started using them. The latest is when they installed carpet in my whole basement and I've used a very new carpeting that they have. I went with the recommendation of their sales person when they came out. It's beautiful and well kept. Nobody comes in the front of Empire Today. They're very good and I'll always use them. Also, I already got a good deal in certain things, so I keep calling them back. I'd recommend them.

We had checked out some other brands and Empire Today's cost was a lot lower than the others. Also, the company that our insurance company wanted us to work with made things very difficult and we had to go to a showroom to make our choices with them. But the salesperson from Empire made two trips to our house and she made making our choices very easy. Then the laminate flooring we bought from them was installed in three bedrooms and a den area in our house. We like the flooring because we don't have to worry about the dogs being on the carpet. And we have a pool so when we come in from the pool we don't have to worry about the carpet getting wet. The overall experience has been great and I would recommend Empire to a friend.

Except for my kitchen, I had hardwood floors installed in my whole house by Empire today. The cost and quality of the flooring were very good compared to other companies that I considered. And Empire gave me a good price. I didn't realize that the quality was much better until it was delivered. It exceeded my expectations. My flooring looks very nice. Empire Today did a fantastic job.

2 weeks ago I had a salesman come out and I purchased carpet and bathroom tile. The carpet was done in 2 days. But the floor tile? Nope. 2 weeks waiting for this company to get their salesman to call me back since he made an error with the product and the installers could not do the job. I have called Empire 11 times now and all they tell me every time is "The salesman is on it and will call you by end of day". He never calls. This company took my money in advance and has wasted hours and hours of my time. I wouldn't recommend this company to anyone. Time to dispute the charges and see these scammers in court.

I ordered a carpet installation for my store and paid in full. A week before my installation I called to ask for insurance paper and a sample to show my landlord and get the ok for installation. Nothing happened and failed to answer or provide any of the documents. So I had to cancel the installation. Now I'm calling to get my refund and that just a nightmare to go through. Every representative tells me a different story and that I'm gonna get a callback but nothing. It's been 15 days now.

We had a carpet installed by Empire Today because of the timing. They could do it relatively quickly. The cost and the quality also matched well and it was a good deal. So far, the carpet has been working out well.

Empire Today did a great job in installing my carpet. I had another company come to my house too to make an estimate but Empire Today was a little bit less, cost wise. I like the carpet that it's nice and soft. It was a great experience.

Empire Today had the best price and they had excellent carpeting. They also gave me the seven-pound pad, which is their best pad. I was really happy with the installation. The carpet is great and I like it. However, when they first came out here to install the carpet, they wanted me to pay for it. I said that I’ve already paid for it and Empire Today had taken all the information over the phone. They said they didn't have that information and they couldn't install the carpet without that.

My wife got a carpet from Empire Today and it was a great deal. We've had it for two months now and it's beautiful. The quality is great, plus the carpet is easy to clean. I would recommend Empire to anybody.

We've been delayed moving into our new home because we couldn't schedule an installation any sooner than 6/17. We were told that they would be here to install between 8 am and 6 pm. So needless to say we got very little else done because we had to be here all day. CS assured us they would be here by 1:20, then 3:00. It was 5:30 pm when they finally arrived. They told me because the house was so big they wouldn't finish and would have to return the following day @ 8 am. Again 8:00 in the morning. They got to work ripping out old carpet and measuring. I even fed them dinner running to McDonald's for them before they left. They assured me again that would be here at 8 am. We clarified over and over. 8 am. At 8:30 I called customer service and was told they were still 1 hour and 45 minutes out. Their watches must have been broken. They told me 8 am.

We have used Empire Today over the years and we recently had them install carpet in the stairs and laminate in the hallway in our home. They’re on time and they took the old carpet and it made a difference. Our new flooring was more than what we expected. The quality and workmanship have been pretty good over the years. The cost could always be lowered but it has been fairly reasonable. Our overall experience has been very satisfactory and I would certainly recommend them.

Empire Today was very popular and my friend recommended that they were a very good company to have. I had carpets installed and it’s made the house look really nice and pretty. The quality is very nice and they had a good price. In my experience, everything had been good.

Empire Today installed Pergo flooring which looks like laminated wood in my living room and hall and it's easy to keep clean. The installers were great and very good and that means a lot to me because you can get some really weird people. But my only problem is that everything's done on the computer and I have no way of getting my guarantee because I don't do computers so they should mail me their contract.

Empire Today had the financing option so we chose them to put in carpet and hardwood floor in our living room and bedroom hallway. I like the natural look plus the solid wood. The flooring looks really nice and very pretty. The guys did a really good job measuring all the pieces and I'm very pleased with it. Also, Empire Today was very responsive and their customer service is really good. I moved into a home which wasn't ready and they've worked with me on rescheduling.

We planned replacement of kitchen and bathroom tiles and carpet replacement our four room in our house. Contract was made with EMPIRE through salesperson FRANK **. Frank was very professional. He told us the work will finish in two days. Work was started as plan. Est. completion was 2/21/2017. Unfortunately work is not finished until now 6/17/2017. Carpet was completed in two days, we think work was fair. Nightmare started with ceramic tile work. Work area was not covered properly so the dust and concrete went to adjacent finished wood floor and damage it. Also dust went into ventilation system as vent area was not covered.

I purchased some carpet last year for my family room. Then I decided to do the rest of the house this year. I had a good experience last year so I came back to Empire Today. I was able to use the same representative I had last year and he did an excellent job again. He was very courteous, informative and I liked the way he talked and handled the situation. We’re in the process of moving and if it arrives that I need to get carpet for the new house, I’ll be calling him. Everything is good.

I was doing the spare bedroom and I needed something new on it that was inexpensive but looked nice. I was referred to Empire Today by a friend and so I called. I had them come out and I got a new carpet. Their rep was good and my interactions with him were great. However, I don't like the fact that they couldn't give me a two hour window early in the morning. They told me that they'd be out some time during the day but when they called me, it was 1:00 and they said they'd be there within two hours. I had to take whole day off work. Other than that, the process was very easy.

Empire Today installed carpets throughout the house. I like the color highlights and the softness of the flooring. The quality is good compared to other brands but the cost is a little less. Plus, we know the salesperson in Empire Today. We were told installation could take up to two and a half days but they worked really hard and fast and got it in one day.

Empire Today has been around with long-standing history in the field and they have good reviews so we decided to have them install carpet in our home. I like the ease of doing business with them and the fact that they've met our timelines and budget so it was all good. The quality of the carpet is great too.

Empire Today's advertising is very misleading. To receive the much-advertised 50% off, you must choose one of only two options for engineered hardwood. To save money and because I was pressed for time, I chose one. The person who estimated the project and measured the premises gave me an estimate that did not tell me the square footage or specifically state that the foyer, hallway, and adjoining closets were included, although he assured me that they were.

I had a client who recommended a rep from Empire Today as she knows how picky I am. And the rep addressed everything the way I need it to be addressed. I got wall-to-wall carpeting from Empire and it was a combination of color and grade for what I needed. It's very nice and I'm thrilled. The cost was perfect, which was a huge factor too. The rep had contractors who were polite and did the job. And they probably put more into it than they thought they were going to have to. It was great, and I've already recommended to three different people that they should go with Empire.

I've seen lots of ads about Empire Today and I've heard a lot of things about them from my friends. They did the carpeting for my boy's room. The cost was a little higher but they really worked with me to give me the price that I wanted. The salesman was great. The installers were two very nice fellows that have been at Empire for years. They ripped out and installed fast and didn't leave anything for questioning. However, I wanted a darker color but when the carpet was installed, the little sample wasn't much. It's only a strip that's three inches wide by five inches long which was not enough. But quality-wise, Empire is number one.

Empire Today installed carpeting in our basement. They have similar quality compared to other brands we considered but somewhat different in price, which helped to make us decide to go with them. Two guys came out personally and they were both informative. It was an excellent experience.

Empire Today was a little bit more expensive than others but we thought it's because of the reputation and bought a carpet from them. However, we had a little disappointment with the experience. We were really careful about picking the colors because we’re selling the house and we already have too many colors going on. We invited our realtor and the designer in to help us with the carpet and then we scheduled the appointment about a month in advance.

I had carpet installed on a Monday. The installers left without installing the carpeting on the stairs telling me someone else would return on Tuesday to complete the binding work on the stairs. They also left three rolls of carpet behind in the middle of my living room for the work on the stairs. Four days later, no call. Rolls of carpet are still in my living room. I have called Empire Customer Service every day since Monday requesting a callback and have not received one. Nor has anyone been able to tell me when this job might be complete. I have spent hours on hold and cut off twice.

Empire Today installed carpet in the upstairs of our home as well as all the bedrooms and the staircase. Empire's cost and quality were comparable to other brands that we considered but they seemed to want to complete the installation quicker. However, when we ordered the flooring, Empire was supposed to call the day before to tell us it's a go. They did and said that the installation was scheduled for Friday.

Empire Today did the carpeting in my house 10 years ago and they were fine so I went with them again. The people that came in to do the recent carpeting were very friendly and kind. However, there were a few things on the carpeting that I'm not happy with. The techs didn’t measure together very well so I'm seeing a lot of pulling away from the carpeting. I was also upset about my salesperson since I should've gotten the 50-50-50 deal but I didn't. I wish somebody would have gotten back to me about it so that the carpeting wouldn’t have cost as much. I had another set of paint people that came in to do the kitchen, the bathroom and the laundry room. They were two young boys and they were good. They couldn’t do the job in one day because one had a terrible cold, so they didn’t seem as professional as they should have been. But all in all, I would recommend Empire again.

We've been wanting this kitchen done for several months and I saw an Empire Today ad in the paper but it was misleading. It said it would give a 10% discount so I called them. But the discount didn’t apply because the kitchen was tiled before and it was a lot of work getting the tiles up. I had them install hardwood flooring in the kitchen. And I like the flooring's ability to stay clean and it always looks nice. But the partitions that the installer put on the floor to go into another room were high. It keeps you bumping on it all the time and it's not comfortable. I don’t walk well and it seems like I'm going to trip every time I go through the door. I've called their attention about it but they didn't resolve it. They said they couldn't do anything about it. Other than that, the workmen were very nice and cooperative. The installation of the main floor itself was excellent and I was pretty satisfied with Empire Today.

We decided to use Empire for a fourth time this last weekend. We had great experiences the first two times. The third time, a small carpet installation was pretty bad. The crew was supposed to show up in the morning, I took off work and they never came. When trying to get in touch with someone we were given terrible service and the crew finally showed up at 8:00 that night! That was last year.

Worst experience ever!! They installed my carpet and detached my door to my apartment and refused to put it back on unless I paid them after the carpet installation. They claimed I had to pay for them to shave the door down, which was never experienced before the installation of the carpet. However, that issue was resolved. Let's forward about five months later. My carpet got damaged. I called Empire Today to get someone to look at the damages to see if the carpet can be repaired. The representatives told me yes they would scheduled an appointment to send a worker out to my apartment.

I had contacted Empire Today for laminate flooring that was installed in September of 16. I have called 3 times, and was instructed to have a plumber look at our flooring problem. I have done this. Now my downstairs bathroom (a pedicle sink and toilet are now dripping under the flooring and the beams downstairs and wet. It has been a slow process that is now in a disaster).

I looked online and at some local flooring spaces, but the wood that they were showing wasn’t quite what I was looking for. I didn't have a lot of time to go around shopping because I have a total care daughter, so it was a lot easier for me to go with the company that I’ve heard of throughout the years. Empire Today's commercial is always on TV and it’s easier to get the number there. I decided to call them and they had the 50-50 sale. So I tried to get a look at a deal I can get. We got the Homestead Grey Flannel Oak which was on the display, although on the packaging, it was Mohawk Frey Flannel. I chose it because the wood wasn't just flat unlike some laminates that are flat. Also, it had some indentions, like carvings into the wood to make it look more wood-like. We had Empire install the flooring in our family room, dining room, kitchen, hallway and my daughter’s bedroom.

I had Empire Today because I immediately need their service to put a plain carpet on my closed stairway quickly. They were professional. But they brought the wrong carpet out at first so I had a second visit.

Empire Today had a short lead time to install so I had them do the carpet in our bedrooms. I like that the carpet is soft and it has met my expectations. My experience has been quick and easy.

The quality of the luxury vinyl flooring that I got from Empire is really good. I also liked the price and how fast they were going to get the flooring in my house. I have big furniture but they were able to move it and put it back without breaking anything. I had the flooring installed in the living room and dining area of my home. It's great and I like its red color.

Installation was fast, however when I found a defect in the carpet install, visible seams and bubbles, they refuse to honor their appointments, don't call, don't answer their phones, and the customer service center only tells you the same thing, Atlanta doesn't answer the phones so they left a message. I have been calling for 10 days now and no response. I can't even move into my new home because of the carpet.

Had six rooms of carpet installed two years ago. Three of the rooms are buckling and lumpy. Empire charging me over $300 to fix. They claim the carpeting relaxed and needs to be stretched. I have asked multiple people who have had previous carpeting installed and no one has ever heard of this. They even insinuated that perhaps my air conditioning has not been on. I live in South Florida... the air conditioning runs at 75° 24/7. Carpeting was either not installed properly or is an inferior product. Either way, Empire pass the expense onto the customer after only two years. This is ridiculous. I will never use this company again. I do not recommend Empire.

In January we contacted Empire Today to have tile installed in our living room, dining room and connecting hallways. When the crew arrived, no one spoke English which made it extremely difficult for the crew to understand anything we were trying to convey. The second day they failed to arrive and we didn't get a call from Empire until several hours later telling us the crew's truck broke down. Then the third day they didn't arrive until well after noon and rushed through the job in order to complete it that day which by the way they didn't leave until after 8:30 pm. Because it was dark outside we didn't see the damage they had done to our lawn with cement.

Empire Today’s price was close to prices of other brands but it wasn’t about the price that made me go with them. It was about the quality of their carpet. I have very soft and sensitive feet, and I don’t like to walk with shoes. So, as soon as I come in through my home, I take off my shoes but I don’t like to walk across on just a flat carpet. I like a plush carpet and that’s what I purchased from Empire and I'm satisfied with it. The representative was awesome and gracious and had a personality to go along with my sense of humor, so we got along good through the process of choosing and taking my time going through his portfolio of carpets that he brought to me. The process wasn’t difficult because I already knew what I was looking for.

I had used Empire several years ago for carpeting. I told them about the chemical sensitivity so they brought a special kind of padding. They were prompt and did a good job. I was very happy with the services and the carpet was of good quality. I went with Empire again to get carpet installed in my two bedrooms, a hallway and stairs. I had a 5:00 appointment and the salesman got to my house. I was going to look at both the carpet and hardwood. First, we looked at the hardwood but I didn’t get to choose any of the hardwoods. It took him a very long time to just get the measurements. He kept messing up and his computer kept messing up as well. So the hardwood took two hours.

I used Empire Today to install a hall rug six months ago. However, they did not have the color that matched our hall carpet so I had to choose a different color. They recently installed rugs in three separate bedrooms and the flooring has met my expectations. I like the way the flooring sits in with the paint job of the bedrooms. I also like the degree of thickness, the barrier to help offset the effects of pets and the ability of the carpets to be cleaned.

Contracted with Empire to install new carpet and pad. The contract stated that they would move all big furniture. Being a disabled veteran, I'm unable to move the furniture myself. The installer showed up alone at 10:30 AM and didn't complete the job until 12:50 AM the following morning, and wanted me to do a walk through at that time. I did a walk through the next morning, and found numerous walls and baseboards scratched, and a door knob broke. I called their customer service that morning, he stated that was unacceptable and someone would call me today. No one has called.

We decided to have all of the carpet in our home taken out and hardwood floors put in. I got a bid from our local carpet store for $21,000. It is a 2500 sq ft two story house. A friend recommended that I call Empire for a quote. I have tried to schedule Empire 3 times in the last 5 weeks. The first time they scheduled for 1-3pm. I had to take 4 hours off of work to be home. They said I wasn't home and didn't answer the door. I was there. I checked my camera and there was a car in our court, but no one came to my door.

The gentleman coming to my home was very polite and knowledgeable and also the installer was business oriented, getting his work done quickly and neatly. I would recommend your company. Am hoping the newly laid floor will last at least 10 years+ with necessary cleaning.

It was the first time we bought from Empire Today in 40 years. We had dealt with them in a house that we had before. We figured the price was good. The salesman was nice and everything went okay, so we went with them. The girl on the phone was great to set up the meeting. We had the rugs and padding installed in the master bedroom and the spare bedroom. The rug was what we were looking for. It was more comfortable than some rugs and we like the style. It wasn’t the cheapest, but it wasn’t the most expensive either. It was in the middle. The installers were great. They showed up on time, didn’t make a mess, took away the old rug and moved the furniture that had to be moved. It was an easy experience and everything went great for us. I would recommend them again. If we had to use them again, we would.

We went with Empire Today since they had better on-hand stock and they could install flooring the next day. They installed some wood flooring and carpet in the living room and in two bedrooms of our rental house. Everything was A-1 and in tiptop quality.

I had a hardwood floor done in the bathroom and hallway of my home by Empire Today. I like hardwood floors, they look beautiful. Moreover, I feel good about the quality of the flooring and service was great. My experience with them has been excellent. I'd recommend them to someone else.

I’ve had both carpeting and luxury vinyl tile from Empire Today installed in rental properties. The original carpet came in under the other estimate we had and the cost and quality of the carpet are comparable to other brands I've considered. The carpet has a good feel when you walk across it and it has met my expectations. We worked with them on luxury vinyl tiles because we had an established relationship with them. However, we’re having issues with the work they did on the luxury vinyl tile flooring.

I got new carpet installed by Empire Today at my dining room, living room, up the stairway and a hallway and they did a good job. I've been looking for carpeting for a year and couldn't find anything I liked. But Empire had what I was looking for which was different colors of like brown tweed. It had a little to the orange tone too. Empire used to make the scalloped carpet which I really loved and I can't find it anywhere anymore. The carpet I got was not even close to the scalloped carpet but I like my purchase a lot. I'm glad that I called Empire and I'd recommend them.

I had carpets installed last month in our family room by Empire Today. Our room is 18 x 22 ft and we were buying almost 500 sq ft of carpets in order to cover a 340 sq ft room. It was my understanding that it should've probably been a 6 x 22 ft piece of carpet left over. The salesman didn't have those figures with him and he was going to pull up on his computer when he got home and call me back which hasn't happened. They never answered my questions about the amount of carpet I bought. Also, I couldn't find the color or anything listed on the website that corresponds as far as what was installed such as details about the carpet, so I'm in the dark. But so far, the carpet seems to have been installed nicely, it's looking good and it's holding up well.

My daughter had called Empire before and she had them install carpeting at her place. She also had them come over and install carpeting at my place. The carpet that was installed here is silver and I love the color. However, I had trouble with the installation team. First the tech told me he was coming and he did at 11:00, but he called me at 5:00 that evening saying that he was going home because he didn't feel good. The next day they said they'd arrive at 11:00, but they didn't. I had to stay and wait for them, so I missed my class.

I knew Empire Today had a good reputation and I have recommended them to a few people. I went with them for carpeting for the living room and part of the hallways and the sales representative who came to the house was very nice, helpful and didn't try to push us to buy something we didn't want. I purchased from them the carpet that has a color called Exquisite. The carpet is squishy and comfortable and we got the sticker padding too. The installation team was very nice as well and they didn't take long to do the work.

I had a sales rep in my home on 05/06/2017 and chose a floor to be installed. The sales rep called a installer while he was in my home to confirm that they could do a plywood subfloor since my home is almost 100 years old and still has the original hardwood in it that has become soft in several places. I was assured that Empire could do this at a extra charge which I agreed to. A week prior to installation I called Empire and spoke to Joanna and she assured me the plywood subfloor would be installed and the installation was scheduled for 06/10/2017. Empire called me on 06/05/2017 and confirmed my appointment and again was told the plywood subfloor would be installed and the new flooring on top of that. The installer arrived at my home about 8 am today and stated he was confused about the plywood. I told him he was suppose to lay a plywood subfloor and he said he would have to call someone.

After an initial frustrating install delay, Empire Today did arrive for the second appointment. I was very satisfied with the installers and the job that they did.

I went to Empire Today a couple of years ago and recently they installed a carpet in our home. The installation was good and it was done quickly and professionally. The installers made sure everything was clean.

I had Empire Today install a carpet in my home. I don't know what the brand or the name of it, it's just a basic carpet but it was good. I could have gotten this same product for less but I paid $300 so I could get it in immediately. So, that was probably the key benefit to us swiping it. The carpet has met my expectation but because it's new some kind of stuff is released and I have to clean it up. But that seems to be less now that it's been in. I would recommend Empire Today.

I've been doing construction and reconstruction as a project manager for 15 years. I have a rental property that I was refurbishing so I called Empire Today to come and do both the carpet and padding in the bedroom. The salesperson was really thorough and he said the payment was going to be due at the time of completion but that's now how it went. Empire wanted 100% of the payment before starting the job. I was told that it's on my contract and I replied that I signed about 18 pages on an iPad in two seconds but I could get past that. They need to be much clearer about those stipulations before they do the job. In my experience, I have never paid for a job 100% in full before something is installed ever. That needs to be in big blinking light on the top of their contract.

My kids had dealt with Empire Today before and they were happy about it, so I went with Empire as well. I had my living room, my three bedrooms and my hallway all done in laminate and the installers did a fantastic job. Plus the quality of their work is great.

Flooring Clarion Global View Ash: Nonstop problems from the start. Our salesman was great however we were misquoted the price by thousands of dollars which Empire tried VERY hard to make us pay for. Supposedly there were fees unaccounted for. Seemed like every day the installers had me on the phone renegotiating the price. This also extended the installation from 2-3 days to 5 days. There was also a landing to be done that was never done. The flooring is NOT water resistant as it claimed to be and because of the glare the floor NEVER looks clean. The floor started to bubble within a few weeks of installation even in areas with no water or moisture. We have had the warranty company out twice and the floor was deemed faulty. Great right? Wrong!

My experience was horrible. The installer showed up 5 hours late the first day. With it being a kitchen and 2 bathroom installs, there should have been 2 installers. They only sent one because Empire didn't have the paperwork right. The 1 installer spent the entire day trying to tear up the kitchen floor then realized after 4 hours of tearing up the floor that the floor was too difficult to get up, then realized the plywood was the wrong size that was given to him, by then the warehouse was closed. His help arrived around 6 pm, started on the main bathroom, then kept pulling the tile up. When they laid it down and pulled it up twice then put it back down it looked like crap! So the following day it was pulled up and reinstalled again.

On day of install...found out on my own...NOT by a company call that carpet was not in...after having taken time out of work and removing all the furniture had been removed. Unbelievable. Poor service and will not recommend this company to other homeowners.

On June 2, 2017 Empire came out to install Laminate in my family room and Breakfast area. When they arrived I mentioned to the worker that I had noticed a leak around the window seal and told them that I just wanted to let them know just in case it would present a problem. They started moving furniture and just putting it all over. I mentioned to the worker that the salesman told me that they would move the furniture in stages, which did not happen.

I was nervous after seeing some reviews but still went with Empire. I'm writing this because they deserve a good review. My salesman was Karam, he was very nice and honest. I was quoted for living room, hallway, kitchen, and two sets of stairs. I decided after that it was too much work to do all at once and when I messaged Karam he said, "No problem." I ended up just doing the living room and hallway... for now. Installation was done two days later by Ever and Michael (Installers #**). Ever and Michael were awesome, very friendly, clean, professional, and respectful. I will recommend Empire and request this team in the future.

I've had rugs installed in my home by Empire Today last month. My floor now looks better, bigger and a lot different. I considered other brands before I went for Empire but I know they were the one who does it fast and it would have been no problem. Also, Empire is professional. I also had a nice little conversation with the guy who installed the rugs about how long they have been installing rugs and such. Overall, they have a fast service and got the job done.

Our house got hit by lightning and was destroyed, so we had Empire Today install the same laminated floor and carpet that they did for us before. They're fast and personable, and it has been a positive experience overall.

Empire Today's product was definitely cheaper than other brands. They installed carpet in our basement and I got the thick padding. I like that a lot, it feels and looks good. Everything from the initial meeting to the installation was all very smooth. So far, it's been great.

The quality of the flooring is great. There were just a few hiccups with installation, but things were worked out. Customer service has been great, as was the salesperson. Still waiting for a fix, but am positive it will be taken care of quickly and professionally. Laminate installer was very professional. Both installers worked quickly. They took pride in their workmanship.

We got our carpet! Thank you to the employees who took our concerns seriously. We worked together to resolve previous issues we had with our installation. Requested an entirely different crew and our request was met. The carpet is fabulous. Not happy with the fact that our salesman would not return our calls or text.

Sales rep showed up on May 12th and seemed very professional so we set a installation date paid our 10% upfront and thought this would be effortless. Installers show up on May 18th and notifies my fiance the sales rep measured wrong and they do not have enough material to complete the entire job. The installer says, "We have enough for the kitchen and dining area but not enough for the laundry closet... but we can come back and finish at another time." My fiance agrees and the kitchen/dining area were completed but not the laundry closet. Installers said, "We will submit a ticket and notify you within 24-72 hours to schedule a date to come back."

I’ve always been with Empire Today. And I’ve considered other brands but they are better. I had them install carpet in my bedroom. I like everything about my new flooring and it has met my expectations. Empire is an excellent company and my experience has been spectacular.

Empire Today installed laminates in our sunroom. The installation was perfect. They came on time, did whatever they needed to do and they cleaned up after. I like all the features of the floor and I was very happy with them.

I went straight to Empire Today figuring they were the Cadillac of flooring. They installed laminate flooring in my home. I called them for repairs and everybody came out and they were pleasant. The only problem I'm having and I've already had to place one service call to them was the seams on the steps. The flooring was constantly coming apart. I had them to come once before to do a service request and I need to put in another one because it's becoming creased again. As the flooring gets ready to curve over into the next step, it leaves an opening like it separates from the actual lip of the step to the actual flat flooring. It keeps on creasing where one can see the actual tan of the wood showing that it had separated. Empire Today sent the gentleman to come and fix it. But over a period of time, I look down as I'm going down and I can see the creases open.

I have rugs installed at my home by Empire Today. I'm very satisfied with their rugs. I like the Berber style and I'm very happy with them. Their guys were all very polite and the ones who put it in were good too. I would recommend Empire Today.

The first salesman to come out was so rude I asked for him to leave and his manager sent me out a new salesman that was very professional and very helpful. I was very pleased with him. The installers came today and put down the padding and the tack strips. With this completed they laid the carpet and saw that it was 2 feet short. Now I have to wait another week to get the carpet laid. I have furniture from that room in other rooms and we have to not walk on tacks and keep the dog off tacks for another week. And for the inconvenience I get a whole $50 which will not fix me blowing a vacation day next week to get the carpet laid. Empire this is my first time using your company. I am not a satisfied customer at all!!! The rating for customer service is based on the second man.

On January 17, 2017 three were installed with Ocean Villa Brazilian Cherry Hardwood Floor. After one month of installation the floors began to crack and lift in the center of the floor. After numerous complaints the company decided to send two inspectors. One worked with the company and the other one is outside inspector. I went to the office of State Senator Ruben Diaz and informed them of my problem with the company. After several phone calls and finally speaking to a supervisor. I was informed that the problem was not the material but a problem with the humidity. Floors were installed in the middle of winter and no one is living in the apartment at the time. All repairs are being done before anyone can move in. During the winter season the boiler is on to keep the apartment warm.

The sales rep with Empire was very good, he went through a lot of books before he found what we actually wanted, but that being said the sample that he had in the book was much shinier than the actual floor when installed. I was a little disappointed that it wasn't shinier. The installers were very nice but we had just had our kitchen repainted and they hit the walls in several places and the paint popped off. They told us about it but after they left we had to go around and repaint the spots they ran into.

I bought carpeting from Empire Today for the living room, dining room and the hall. I went with them because they said they could install the following day. I had a date that I had set aside for Empire Today to come out. They called and said that the carpet was not available so it had to be rescheduled on a day that my husband has a procedure and that's not a good experience. On the day of installation, when they asked for payment, I called first and explained to them that the carpet's color was almost like what's in the closet already, so we didn't want it in the closet. But they did install it in the closet. The sales person said that I would be reimbursed for the carpet for the closet. But I haven't heard anything from them. But I do like the padding and the guys who came to install were very nice and fast. They asked if there was anything they could do before they left. Overall, they did okay.

Empire overbooked their workers on the day they were to put our rugs in. Their guys arrived at 5:30pm when they were supposed to be done by 6pm. When we asked to reschedule for the next day because we had to go out we were told that we would have to wait two weeks! All of our furniture was moved. The poor guys ended up working until 10:30 at night, and so we were up til after 11:00 on a work night. Empire is not committed to current customers.

We had carpet for our living room installed by Empire Today. We availed of their 50/50/50 special where some of the price were off on the carpet, some on the installation, and some on whatever it was. Their worker who came out and measured was good. I was also pleased with the two Mexican men who put my carpet in. I could hardly understand both of them but they were super nice. So far, the carpet seems really good and it never looks dirty. I knew that the carpet that I had back then was clean because my husband was cleaning it often with a heavy carpet cleaner. And then, the next day or two, the stain was still there. I have little grandchildren playing around and I want to be sure they're on clean carpet even if it looks stained. Nevertheless, we were very satisfied with our experience with Empire Today.

I considered other companies, but when the Empire salesman showed up, he was very thorough and I was impressed with him. I was looking for a long-wearing flooring and had the industrial carpeting installed in the basement of our home. It looks good. In fact, the installation crew was so good I’ve asked for them again and we’ve ordered more carpeting, which is coming on July 23rd.

I made an appointment two weeks ago for a specific date and time. There were many earlier dates, but I chose one where I could fly in and meet with the sales rep. Six hours before the appointment, I get a call telling me they cancelled my appointment and to call and reschedule. I called the customer service number and she told me that they overbooked so they chose me to cancel. I told her I made it two weeks ago, and in fact I am sure I was not the last one to make an appointment. No help at all. DON'T USE THESE GUYS. If they do this to try and get your business, you can just imagine if you will ever get your floors done.

From start to finish, I was extremely satisfied with the salesman (Mike) who sold me the carpeting for my basement. He was very professional and knowledgeable about the full carpet product line sold by Empire Today. He helped me to make a very good carpet selection as well as negotiate a very good price. On the day of installation, the installers were experienced and professional, they handled job with care, and arrived at my home on time. After the installation was complete, they reviewed the job with me to make sure I was completely satisfied and provided me with access information for Empire Today website and how to take care/maintain the carpet purchased. I am a very happy with how the carpet makes my home look stylish and comfortable. Thank you, Empire Today!

I was very pleased with the hardwood installation and product. Not as please with the carpet installation. I found quite a few loose staples in the carpet, a clump of staples in one area, the edge of the carpet doesn't quite meet the wall in a few spots. Unfortunately, these are things that you notice after the installers leave.

We are very happy with our Empire flooring. The salesman was very good. The 3 guys who installed the flooring was great. Very nice and cared about our furnishings. We were and still are very disappointed that there was no extra carpeting and no extra tiles left. It would have been nice to have some pieces of rug to put under things, legs of furniture, at doorways, etc. Our salesman was going to look but we have never heard back from him.

Carpet Installation - The salesperson was very professional and friendly. She was very helpful with the selection process. The follow up from the office was very good and the installers got the job done very quickly. The job was very well done and they cleaned up after the job was done. The only problem was I had trouble understanding what they were saying.

The men that installed my new carpet for my great room and staircase were very professional and careful moving my furniture. I have had nothing but GREAT experiences with EMPIRE!!! Highly recommend them to anyone I know and don't know.

I had Empire install linoleum flooring in the hallway in my home. I like the ease and the professional quality and work with which it was put in. My son and I are carpenters/construction guys so I know quality when I see it. These two guys were professional people working very hard and going above and beyond. I laid linoleum and tile myself and I know the experienced hands that went into this. They were more than just good, they were really, really, really good. So the two guys that came out for this job should be commended.

We had Empire Today put carpeting in our bedroom and a number of years back I had the living room rug put in by them as well. Before, when I was looking for somebody, I found out that Empire was the best and when I found out that they always did a good job, were always honest and were very good installers I wanted to keep going to them.

I've used Empire Today in a former house about 10 years ago and they were fast and dependable. I used them again to install carpet in our family room and the experience was exactly what I expected it would be.

I got the best deal from Empire Today. I considered other brands but it was word of mouth from friends of mine that had already used Empire's business that led me to choose them. I had carpeting installed in my living room, hallway and bathroom. I like the softness and richness of it. Also, the reps were very polite, efficient and quick. Overall they did a great job.

This issue has been resolved quite favorably. I would suggest that any issues with empire be taken all the way up their "chain of concern" until you receive satisfaction. My compliments to CORPORATE customer service who were professional and direct in ensuring customer satisfaction....it is because of the way my issue was handled, I will continue to recommend their product.

Empire Today installed carpeting in my whole condo except the kitchen and its cost and quality are better than other brands. The salesperson was extremely helpful and has brought samples so I didn’t have to go to a showroom. The crew was exceptional. They had to maneuver through stairwells, hallways, and cramped spaces, but they were cheerful and helpful. The flooring has only been in about a month, but I like it. The experience was great and better than I hoped for.

A company cancelled on us on the day that they were supposed to come out. We decided to go with Empire and had them install carpet and hardwood. The carpet was placed on the stairs, hallway, bedroom and video room. Right now, I have the carpet in and I'm pleased with what I saw yesterday. They'll be coming back out today to complete the carpet on the stairs and get started on the hardwood. So far so good. They're very professional.

A friend referred me to Empire Today and I had them install carpet on my stairs. We were looking at the cheaper carpet but we ended up going with the more expensive one. It was a pretty reasonable good carpet. The salesperson was very nice and informative. I dealt with one guy and he was professional and awesome. For the installation, they were quick and on the double. It didn't take much time at all for them to get out there and install.

We had laminate flooring installed in my kitchen and down my stairs. I had seen Empire advertised on television and they were having that 50 sale. So, I decided to call them and when they came in, they explained everything to me and I decided to go with them. They have a very good selection and they had exactly what I wanted. I got the Oak and it was my favorite because it matched my cabinets and I have a fireplace that is oak-finished, my set-in door casings and my doors. It matched everything in my house.

Empire Flooring came out on May 26 to install laminate in my kitchen. Installer said the marketing rep forgot to order trim that connects the other rooms. So after they left I called to let them know and here we are still no call back. Been calling everyday to marketing rep and company only to get the runaround that someone will call me back. The floor is incomplete and not a happy customer. I would not recommend this company.

We had engineered vinyl tile installed in the kitchen. Compared to other brands, Empire Today was right on par. They had some pretty big discounts going on at the time. The price point was comparable but even then, it was probably my cheapest option for install. My favorite part was that I didn't have to put it in. Plus, they volunteered to put the trim in if I bought it and that was a big selling point for me.

I was told by phone, text, and email by my salesman that I had an appointment between 9 and 9:30 this morning. At 10 am, we called to see if the installer had an e.t.a. I was informed that I had an appointment between 2 and 4. When the installation coordinator double checked my paperwork, he confirmed that I had the 9 am appointment... but there was nothing he could do. I would have to wait until the 2-4 window. My brother, who was waiting outside the building to give access to the installer, was an hour late getting to work because of this. No call from Empire. Nothing.

I purchased three rooms of flooring for my home in December 2015. Carpet is vacuumed at the minimal twice a week. There are no animals in house. I was having a warranty issue and was told by the representative that I must have the carpet cleaned by a professional. The carpet was not dirty but I did so anyway to satisfy the representative's requirement. After submitting the required receipt, I was then told that it was supposed to be cleaned professionally each year and Empire refused to send a representative to look at the problem. Good on talking, SERVICE is poor.

We were to have vinyl planking done in our living room and hall as well as the dining room. Then also carpeting done for the Master bedroom and closets. The vinyl was installed a day late and improperly installed. The hall was not leveled correctly and now there is numerous bubbles. Also was promised a return in a week to complete the transitions, which never happened. For the next 2 months we contacted Empire in Baton Rouge on a weekly basis and was promised install dates for repairs and carpet in bedroom. They always had excuses and promised it would be completed the following day. It then got to the point that they never called again, so we demanded our deposit back as the contract had been void and null.

We recently had a new living room floor put in by Empire Today. The installers left such a mess in our home... it took us 2 days to clean up the grout. They used my guest bathroom and made such a mess. I suggested they use the faucet with a hose next to the house for water but they did not speak any English so we could not communicate with them. We tried. Since the horrible episode which was May 26th and now is June 2nd we still cannot get a hold of Empire. We have left 5 or 6 messages and no one will call us back. It is amazing how fast they call you back before you make a order but they cannot call us back for a follow up.

I had an appointment to have an estimate to replace my carpets with laminate. When Chris arrived I asked him to take his shoes off as I have white carpets and had just vacuumed. He refused, he said, "What does it matter. You are replacing carpets." I said, "It matters to me, if you want to do the estimate then you need to take off your shoes". He then said, "No I won't do that" and he left. I am shocked at the disrespect and lack of consideration of our property. If the salesman had that type of attitude then I can't imagine what the installers would be like. I emailed the customer service department right after he left but they haven't even bothered to contact me. Obviously this is not a concern to them.

We looked around at a couple of different stores but a neighbor had used Empire Today and recommended them. We had them install the carpeting in our home. We started off with a set of stairs. We liked the carpet so much so we had them come back out to have a quote and do an entire second landing, another set of stairs and then into our master bedroom. It's so soft and we love the color which which we got throughout the whole house and we love it. We had to stay neutral because our house is up for sale. The service is great. The service and product are great and we love them.

On May 8th an Empire salesman came to our home. I wanted laminate or engineered hardwood that would match our downstairs existing engineered hardwood. We found an acceptable match of laminate and even decided to have it installed in our master bedroom even though it maxed out our budget. The installers arrived on May 13. The 1st thing that we were told was that the supplies needed for the stairs would not be in until the following Tuesday. They also collected the entire payment for our flooring. They installed the laminate in the master and hallway - leaving "temporary" moulding and made modifications to our door jams & top stair in preparation for the rest of the install. They left telling us that we would get a call when the rest of the flooring came in on Tuesday and they could return that week to finish the install.

I had carpet installed by Empire Today in the living room, dining area, and bedroom. Empire had a sale at that time and I got the burgundy. The carpet seems okay, but the only thing is it doesn’t seem like the better carpet. This is what I paid though because I got samples. It's stain-resistant but I don't think this is stain-resistant. But so far, it has met my expectations because I'm here alone. I'm the one mostly walking on it and it has no damage. However, I can open it up and see down inside of it. I had carpet before and never could I see down inside of it like this. You got to be careful and make sure this is what you want. You got to check it out and see because, with the sampler, you don’t see it like it is when they bring it out and put it on the floor.

After selecting the type of flooring and securing financing, on the day of the install the installer came out and look confuse and began to give me reasons as to why he couldn't do the install which made no sense. Through his broken English and my pretty good Spanish it still made no sense because we had already had the house level and had other work done recently... I then got a call from Empire to whom which did not seem to explain clearly why he couldn't do the install (probably because she didn't really understand herself). He then left. I then call a man I knew who did flooring installation for almost 50 years but retire because of his hands... He came over in about an hour and said he himself could not understand what the guy was talking about. He should have been able to install it. Will never use or recommend Empire.

Our initial sales call went great and the sales department was very helpful. We were scheduled to start on May 8. Received a call that the tile was not available so they wouldn't start until the next day. May 9 begins with a phone call the installers are delayed. Finally show up and started at 11:30. The tiles are unevenly spaced, some raised higher than others, grout missing in large areas, and some of the tiles have stains that I can't remove. After several unanswered phone calls and a few with the installation department I got someone to come to fix the floor.

After choosing a "high quality wood flooring" the engineered hardwood from Mohawk, that is sold by Empire, (and cost us $10,000) it took less than 2 years for flooring to get damaged. There are numerous scratches and digs in the floor. Customer service was contacted early this year (2017). We had a representative come to the house to take photos. He was supposed to get in touch with us within 10 days or so. After not hearing from in 5 weeks, I left several messages that were never returned. I contact customer service who was then supposed to have another rep contact us. I finally had to call and ask for a supervisor.

We hired Empire Today to replace vinyl in three bathrooms. The salesman was great, the vinyl looked good and the salesman reassured us the installers they hire were the best. First lesson learned. Empire Today is a BROKER... as a consumer you have no idea who you're getting for installers so you can't look for reviews or references.

I was going to use Empire for new vinyl flooring but changed my mind after. I just had the sales person over today 5/27/17. I was due to have a job completed on June 3, 2017. I called your customer service line 5/27/2017 at 6:49 pm Pacific time and spoke with David who stated that he notified my area of the cancellation. He would not provide an email address to send the document to your company. He told me that a representative would contact me. I don't find that necessary. The cancellation email address should be provided immediately. This delays the 3-day cancellation policy and puts an additional burden on the customer. The email could be sent today and we would be done with it. My sales guy was terrific. His name was Elan **. He was very helpful and knowledgeable.

So a supervisor / manager did contact me shortly thereafter. He apologized for the experience and let me know I could contact him at any time to work out a fair arrangement.

I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday. Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in our price range and they could do it in the timeframe that we needed. The color is great and they're easy upkeep. They're better than my original hardwood in the rest of my house and they were factory finished unlike the others.

We had carpets and wood flooring installed on the main floor of our home by Empire Today. It was a nightmare and there were big mistakes from the get-go. The wires were crossed and installing it should have only taken a weekend. Instead, we had to wait three or four weeks. Nevertheless, Empire corrected everything and I was happy. Moreover, the guy who installed it did an awesome job. We like that our flooring is easy to clean and that it looks good.

I had Empire Today put laminate flooring in my landing, stairs, hallway, and little kitchen area. I purchased from them last September and I wanted the rest to match. However, the way they put the stairs together was different than how they did it in September with the other stairs and they’re already coming apart. Also, Empire didn’t call before they came and they said they would. It was a two-day project, but they didn’t tell me about that either. Other than that, I love the product and the way it looks.

I am a repeat customer of Empire. I have had a complete home done in carpet with them in the past. I was very happy. Was being the key word here. I recently had them come out to give me an estimate for two rooms in the same carpet just in a different color. All seemed good during the sales portion. We decided on a high end carpet being that we were only doing two rooms. The delivery time and install went good up until the second room was being installed. This is where everything started to go bad. The installers noticed that the first room the carpet seemed more plush that the lighter around room. I heard them talking about it in Spanish. I asked the installer if it was the same carpet, he replied that it was. He did not know that I understood Spanish. He finished up and was vacuuming the second room when he told me that I now noticed that it did look like a cheaper carpet. In my mind I'm thinking cheap rental home carpet.

We are business owners and had to reconfigure our schedule in order to be available for the sales appointment, set 1 week in advance, between 5 & 7 pm. Got a call, at 6:38, that they weren't coming. Promised to have a manager call, but no one did. We were contemplating buying carpeting and flooring, but now, we have serious doubts about dealing with such unprofessional people.

I have a relative who is in the carpeting business who promised for 10 years to do it and he never did. Then Empire was having this big sale, so I had them install carpeting in my living room and two bedrooms. The cost was fine and the installers came in and did it exactly when they said they were going to do. They were very quick, efficient and got the whole thing done in just a few hours. However, I was not happy with the color. A lady came with several samples and I was down on my hands and knees trying to match it with the tile. I had one that matched but after they put it in, in a different light, it didn’t match what I wanted though it goes with the paneling and it’s in there now so I learned to love it.

The rep from Empire was very friendly. He came over and talked us through everything and the pricing, and showed us all of the samples. I love the carpet and it’s my favorite. All carpeting is stain-resistant now and the padding is good up underneath it. We spilled a few things on the carpet and if we clean it up soon enough, the stains come up. Overall, there’s always bumps along the way doing this kind of project but everything came out in the end the way that we wanted and planned.

I had the wood flooring installed in our bedroom by Empire Today. It matched with our last purchase. The quality of the product is great.

Original appointment rescheduled to June 3, 2017. Both parties agreed to the date. The only exception was told I would lose the 50.00 discount due to being over 30 days from original date. I agreed reluctantly, but I did change the scheduling date. The worse to come was notified by voicemail as of three days prior to installation date that the order was placed closed due to the length of time regarding the original date to install carpet. Spoke with supervisor Clarissa. Refused to give the last name. Clarissa Instructed me to reschedule to a later date.

Empire installed a tile floor in my kitchen and dining room some 11 years ago. The tile wouldn't fit under the refrigerator so they wrote a letter, which I saved, along with a box of replacement tile. Needless to say my fridge died and I bought another very recently, I contacted empire and they were more than happy to come out and finish the job??? Empire stands behind their products. You gotta respect that! Thanks for that??? Signed: a very satisfied customer.

Empire Today was having the 50% off everything sale and we got a carpet installed. It's stain resistant to pet wear and tear, and it's been great.

We had Empire Today install linoleum in the kitchen, vestibule, and bathroom. They got it done in a reasonable time and I was very happy with them. I liked the design and color of the linoleum and feel good about it. Overall, it was a pleasant experience.

Our sales rep., Jesse, did an excellent job presenting materials and costs. Thank you Jesse. The coordination and communication of the job needs improvement as we were rescheduled three times, and the men who came to work didn't have the go ahead or knowledge of how payment was made which delayed their work. Work on your coordination, people. Luis and Antonio were very courteous and worked very hard to get the job done in one day. Moulding in bathroom needs to be re-done and has been scheduled for tomorrow. The rest of the work was done very well. It would be good if both workers were more bilingual. Thank you.

Empire Today installed wood floors in the front room and hallway. I love the color and the pattern of the flooring. It matched the rest of the house. It was a quick and efficient experience all in all.

Empire Today installed our carpet and flooring at home. I like that the floors look stain resistant and mine's gray. You can drag a chair across it and it won't scratch. Also, when they put the carpet in, they were really nice. They moved stuff around. So, I was very content. Then, they cleaned up after themselves before they left. But, I've been waiting for somebody to call me about my account. They said that I owed them some more money and I had made one check out to Empire. Then, nobody told me I needed two separate checks, one for the floor and one for the carpet. I talked to their customer service rep a couple of days ago and they were supposed to get back with me. Other than that, I would recommend Empire Today. I'd tell my family and friends to come and look at my floor. They're gorgeous.

I am very disappointed with Empire Today and here is my reason. I have used them twice before in two of my previous homes. My last experience was back in 2012. Both times I had a good experience with Empire, from a smooth sales appointment to the installation with no problem. I was looking to change my carpet this time around in my Airbnb property because my previous carpet was ruined by some paint and I can't rent it out until it's replaced. I called Empire because I was familiar with the service and had received good service before. This time around, I felt like I was working with a low-level disorganized company.

I had some linoleum and carpet installed by Empire Today in the bedrooms, living room and one closet. They're nice and clean and I like the color. It's been a good experience.

I have used Empire Today before. The carpet they installed was better than the last one I got from them. The other one I got was stained and it won't come out so I tried to get it cleaned but it still would not come out. It lasted no more than two years. Nevertheless, they are fine and I didn't have a problem.

I was having Allergies from my old carpet so I decided to go with laminate flooring. And I booked the free estimate appointment with Empire Today. I liked the free estimate and the response time of the sales person. What I dislike about my whole experience is the sales person showed me the samples which were about 10mm thick. I chose the one I liked. On the day of installation I was at work so I had my wife do the walk through with the contractor and the installation and everything went smoothly. I came home to sign off the project and I made them put the excess laminate in my garage. After a day something strike me why didn't I check if they brought the right product so went to the garage to got a sample and checked. They had installed a 7mm laminate instead of a 10mm. I called their customer service and they are claiming since it has been signed off they can do little about it. I feel so cheated.

I figured Empire was a large company and it's supposed to stand behind its word. They came in a very timely manner and were friendly and very courteous people. They took care of my furniture that they moved. I love the texture of my carpet and the padding under it. I also love my tiles because I didn’t know that my floor itself was uneven, and they put that stuff under the tile and my floors are even. I also like the price. I like everything about my experience with Empire and I have recommended them to two of my friends.

Empire Today installed wooden floors in our home. It was easy to make a schedule and when the gentleman came to our house, he made it sound so simple. I like the color and durability of the product. The only complaint I have is the people who came didn't try to hang the closet or bedroom doors back up. They said the doors didn’t fit so we had people come in and pay them extra money to do all of that. The doors actually fit so that was very weird.

My husband and I are livid. I cancelled my afternoon appointments and my husband left work early to sit here and wait 4 hours for a technician by the name of W ** to show up at our home to help us pick flooring for our downstairs area. I contacted Empire at the customer service number 8776154498, to be told that the first Rep Naomi couldn't get in touch with the technician and had to leave a message. I demanded to speak with his supervisor, which I am told is Peter **.

This company won't work with handicapped stairlift people. Even though when the Stairlift company stated any reputable company could bring the carpet down the stairs and screwing the screws back into the brackets. We feel discriminated against because of our stairlift. The sales person was the greatest I've seen in some time. She tried everything she could do to get her manager to allow installation by her company. She gets 5 Stars from me.

We bought a wall-to-wall carpet from Empire Today and it was installed in the sunroom, dining room, living room and hallway of our house. It was on sale and I like that it’s pet-proof, which helps a lot. It’s beige and a nice light carpet. However, I wish the installation would have gone better. The salesman gave me a couple of different dates. Then the installers never called or showed up, and I stayed home all day.

Without a doubt Empire Today has provided the worst carpet buying experience. Issue #1: my wife and I brought a whole floor of carpet, spent thousands of dollars only to be told years later that the warranty will not be honored. We had inspectors come out and clearly didn't want to say that carpet started to fray. We have made several attempts over the last 5 years with no success. Issue #2: We decided to get an estimate for a rental property just to compare prices, 3 times they failed to show up or give a courtesy call to reschedule. Issue#3: it has been stated that Empire Today success rate for honoring warranties is lower among ** Americans. Received this information from an employee of Empire. Simply put if Empire uses deceptive sales tactics glorifying their warranty and taking your hard earn money without meeting the customer's expectations.

This is the worst company I have ever worked with. They have offered me $150 off a $2700 transaction for TWO no call no shows of the installers. That is wildly unacceptable. I believe that they never actually had availability the second time and lied to me. I have rescheduled again for tomorrow only because I want my carpeting done now. I am doubtful anyone will show up. This is the most unbelievable customer service experience I have ever had, which is sad because the salesperson who came to our house is great. I would hate for her to lose her commission, but if I can get someone else to do my carpet before Empire decides it worthy of them to show up I will have someone else do it. I'm thinking of going with Lowe's.

I have a relative that works with Empire Today. When he began working there years ago, we had a conversation about the quality and his job. And then one day he had samples and we talked about what I had in my house and I learned a bit more about the carpet business and about the quality of the product so I decided to go with them. Not only is the carpet itself comfortable, but the padding that Empire Today puts into their houses are high quality. You’re literally walking on a cushion and you could not tell the difference between the two. Prior to this carpet, we had an industrial-grade carpet but still the padding that they put in there was inadequate.

5/17/17 we called to confirm the installation schedule... one hour later that we got phone call back from the work scheduler who apologized on he forgotten put it on work bin. Promised the first thing next day 8 AM will be our house install carpet. So wasted one day our time and put dog away! 5/18/17 we received phone call on 8:15 AM that worker will showing up within 1-2 hour. No showing. This company unrespected our time, and can't be trust! Bad experience.

I am happy with the overall product, but the process of getting an installer here for the tiles to be installed was a nightmare. I had four cancellations. Three out of four were less than a 12 hour notice or the morning of.

Good pricing on the carpet compared to the other estimates I got. My biggest complaint is that they put a big seam right in the middle of the living room, in front of the sofa, so it is immediately seen when you walk in the house. Also doesn't match perfectly. Also carpeted bathroom and they knocked the toilet loose. When I called to complain about the problems they asked if I saw them do it. When I said no, they said it wasn't covered. They rescinded that later on and agreed to pay the repair costs.

My sister and I really liked the two guys from Empire Today who installed the carpet. They worked hard and took only a half-hour lunch break. It was at least an 11-hour install but they did a good job.

Purchased what I was told was a pet friendly laminate floor. Any liquid that comes in contact with flooring leaks underneath the flooring and causes warping regardless of clean up time. I was willing to accept that it was a Shoddy material, "buyer beware" but then I spilled a glass of water on the floor cleaned it up right away and it warped. That is when I decided it couldn't hurt to see if anything could be done. Had Empire come out to assess. I was told it was site related, meaning I did not clean it up in time. This was not true. All spills were cleaned up in a timely fashion.

Unfortunately I did not have a wonderful experience with Empire Today. My experience had been a long and painful one for 8 months. Had laminate wood floors installed throughout house - living room, kitchen, hallway, and carpet - stairs, hallway, and master bedroom. Installers showed up around 11am (late start for a big job) and did not finish until 10:30 pm. Instead of completing job in 2 days they squeezed into 1. After they left my husband and I spent at least 2 hours cleaning up nails, debris, and dust. We could not let our children walk on the floors. In the master bedroom we noticed that our ceiling fan had been ripped out of the ceiling and wired up. Our walls had major dings and dirty black handprints throughout the house and one of the closets. They forgot to install the carpet. The molding at the long straight walls were in piecework. Instead of using one straight piece, 2 were placed together. Using the scraps to make one.

Empire came & installed my entire upstairs on April 25th. I was very satisfied with that installation. Empire returned on May 10th, to install carpet on my main level. I found some issues with the carpet within the next few hours when going to move furniture back. I called, the very next day, & they couldn't get anyone out here to look at it until May 15th. An appointment was scheduled to come take care of the issues on May 16th after 12:00 pm. At 11:00 am I received a call telling me they cancelled the appointment & would be coming on May 17th. The 17th will not work, as I will be at meetings in Chicago. It was a voicemail, as I was in a meeting. I was to return their call. The call was returned within an hour & I only got a voicemail.

In April of 2017, we contacted Empire regarding our floors. They sent a salesman out who showed us a few samples of flooring. We selected laminate for 2 small front rooms and lvt for our kitchen and laundry room. We were told it could be installed that week. We were unavailable until the following Monday. The salesman told us this would be a 1-2 day job for all the rooms. The installers came and as they were installing the laminate, they were concerned that they would not have enough material to finish the job.

Run from this company. The sales pitch includes lying about prices to the point where you never see the numbers. I thought a nationwide company would have more integrity. I was ripped off, cheated, and lied to. Management feigns helpfulness but strong-arms me as I cancel. Worst experience all around. I don't know how I'll be made whole, but Keith and Hillary, I'll find a way. Class action lawsuit anyone? Run!

My friends told me that Emire Today's quality of work is good. So, I've had them install a laminate flooring to replace the carpet on the second floor. There are three bedrooms, one hallway then stairs, three closets and one bathroom on that floor and they did an excellent job with the installation. Although, I'm not really happy with the price since I'm a single mom. My husband passed away and it was too much for me to pay. I like the design and the color is light brown. I asked the one who came to our house, John, if laminate flooring is better than hardwood. He suggested and advised me to have this laminate flooring because it is more durable and stronger than hardwood. I'm really impressed with the Empire workers. They are really good and polite. They came on time and then they did well. I highly recommend Empire to my friends.

My husband and I decided to Call Empire for new flooring for my living room and kitchen. We made 3 appointments with them and no one called or showed up all 3 times. We've decided to go with someone else.

Empire Today are not what or who they proclaim to be! After multiple complaints and installation issues, Empire dispatched one of their sub-contractors to install carpet in our master bedroom. After the wrong carpet was installed we noticed that a family heirloom had been stolen! (My grandfather's watch). A police report was filed and documentation turned over to Empire's district manager (Venus ** or so she says). Since this process we have been ignored, no returned phone calls after conversations with multiple employees... DO NOT TRUST THIS COMPANY INTO YOUR HOME WITHOUT ON THE SPOT SUPERVISION! You may lose way more than you are willing to part with. Thank you for reading and good luck!

4 years ago Empire Today replaced all our flooring - over $8000 worth. I called them last week to get some replacement vinyl because we are remodeling our bathroom. The woman took all the information about the product I needed and said someone would get back to me. Today, I received a call from Ashley **, Branch Accountant. She said Empire Today doesn't sell product without installing it.

We had our carpeting installed by Empire almost a year ago. A few months ago the carpet started buckling in several places and separating at the seams in the doorways. I am happy to say that I contacted Empire as the carpet was still under warranty. One of their carpet installers came out and reviewed the installation and made the decision to replace all of the carpet on our stairs, bedrooms, and hallway. This time, the job was done correctly and the difference is amazing. Thank you Eduardo and Ben. You both did one of the most professional jobs of installation I have seen in many years, and we thank you both! The clean-up was excellent, too. You gentleman are the best professionals!!

Sales guy was great but after that it went down hill. The leveler that they used leaked into my basement and ruined a lot of items that we had to move down there so they could complete the floor. After agreeing on a refund of $1200.00 I still have not received my refund... This all took place in January and it is now May. It has been the biggest pain I have ever been a part of. I would never ever recommend this company to anyone. They are horrible and will just give you the run around until you give up. They are so big that they don't care about the consumer. Sad...

The company seems very reliable and the salesman who came was very informative with the different products that he had to explain about everything. So, it was very helpful because I know nothing much about carpets. I had wanted wood and my husband wanted carpet. That would be going on for quite some time. In the end, I decided to take the carpet just for his bedroom and everywhere else is floor.

We scheduled our installation of vinyl flooring for Sat. May 6th. We called Empire that morning of the 6th to find out that they didn't have our product ready. They didn't even bother calling us that morning. We had already disconnected our appliances and removed all items from furniture. They rescheduled for Wed. May 10th and once again, they failed to call us right away, so we called them and to find out that once again, product had not arrived. We were already without a stove since May 6th since Empire told us to turn off the gas and remove from hose. We couldn't connect it back again due to issues with hose so we ended up buying a new stove and were waiting for delivery on May 17th.

Installers did not come prepared with the proper transitions we were promised by the sales person. We paid for the job in full. We were told the installation would take one day. As of 4:49 pm only one room was done. We called to try and resolve the issue and got nothing but the run around. I feel I've wasted my money and my time, and Empire should be embarrassed that they operate under such unsatisfactory conditions.

I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the carpeting.

I saw Empire Today’s advertisement and tried it because I had to have the work done. They came and showed me what they had. Four rooms in my house were by Empire and I would refer them to anybody that would ask me about a flooring job.

The sales part was fine. I was having my entire home carpeted and I had waited so long to be able to afford it. I went with Empire because they advertised and stress free installation and a quality product. I relied on the salesperson that the product he recommended was the best quality and that the installers would take care of moving furniture, etc.