Empire Today Reviews

Empire will work with you to find a time that fits best in your schedule for an experienced estimator to come out and evaluate your home. They're open, honest, informative and will meet you at your needs depending on what it is you're looking for. The installation turnaround was remarkably fast - between 500-600 square feet was turned around in just a day's time. The attention to detail/finishing alongside the walls is beautiful. Seamless process all around, highly recommend!

Love my new kitchen floors (laminate floating boards). They are easy to clean and looks very stylish. I also got Berber carpet installed in my family room and it's nice and cozy in the room now...very nice people that installed the carpet and they were done quickly. The person that did the floors in the kitchen was a little bit overwhelmed but he did a great job by himself.

We had LVP installed in our house. The installers were supposed to make it out on Saturday, so none of us missed work, but could not make it and came out on Sunday. Then they could not finish because there were boxes with the wrong color. So they came out Monday, same thing happened, there were boxes with the wrong color. So then they came out Tuesday and finally finished. My husband had to take 3 days off of work for this. They also did not clean the basement, it was left dusty and dirty with cans of coke laying around. We also had requested that the LVP be used with a self-leveling adhesive, which it was not. The flooring pops up in certain places when you walk on it. I would like compensation in regards to my husband missing work because warehousing and the installers could not get their act together. On top of all of that, when I talked to someone in management, they were very disrespectful.

I am very pleased with my carpeting. The installers (Gonzales Flooring) showed up on time, were much faster than I had anticipated, and they did a fantastic job. My carpeting looks even better than I thought it would. I would recommend Empire to anyone. Thank you.

I had a terrible time because my plans were to pay through my home equity loan which by the way had zero balance. Not one person advised me you do not accept payment with a home equity loan check which is ridiculous. My check did not go through, I was charged a fee by your company and when I called my bank they said nothing came through for any check written. It turned out to be a very bad time for me. In the end my fee was reimbursed but it caused me a lot of embarrassment unnecessarily. Poor communication on your part. It took me three days to figure out what was going on.

I needed new flooring, decided to try Empire Carpet because I saw a commercial on TV. The salesman came to my house and helped me pick out the flooring. I loves having the samples right there in front of me. He was very patient and helpful as I went back and forth several times because I couldn't choose. The price was very fair. The installation was next day! The installers worked so hard. I have never seen anyone work so hard. My floors seriously look beautiful. I wish I used Empire in the past with my previous flooring because I was so satisfied.

So happy. The installers were professional, on time and cleaned up when they left. They were able to install the vinyl without seams and it is just beautiful. We have used Empire 3 times and would not use any other business.

This is the second product we have purchased and had installed from Empire. We have not had the products long but the appearance and installation of both products was and is excellent. I appreciated the quality of the product as well as the great job of the installers.

Great work. Very professional installation and there was no damage to any property. Installers were kind. We talked quite much. The order was correct carpet and tile. I would recommend Empire to a friend if need be. Financing was made available to try and complete the mission.

My flooring installers did an excellent job on my floor however, when moving appliances, they broke the handle on my stove/oven. All Empire would give me was $75 for accommodation for the over $300 part and labor charge I was going to pay for fixing my 1 yr old stove.

Vinyl flooring repair. The first floor man that put the vinyl flooring down did not have enough so he laid it the wrong direction to make it fit. Lots of bubbles so it came back and repaired it but still wasn't acceptable. If fellow named Saul and his partner came and removed the vinyl properly, cleaned the cement which took hours and laid my beautiful vinyl floor. The job was done perfectly above and beyond what I would ever have expected.

Had rug ripped out and laminate flooring put in. Mike the salesman was great. Gave me great price for the job. They came and did the job in 4 1/5 hours. This was the second room they did. The installers this time were not as good as last time as they didn't clean after themselves. I would still recommend Empire to anyone needing a flooring job done.

I had new carpet installed in 2 guest bedrooms and Hand Scraped hardwood in the rest of the house. I also had a splash of ceramic tile installed in a back door. Material is top quality. Installation was done professionally, especially the hardwood floor. A great team of installers (of Yugoslavian descent) put the floor in. Great craftsmanship in the work they did. House looks amazing.

I needed carpet quickly and wanted it done right. Empire delivered. It was the right product, done right and the right price. We were very pleased and would Empire again. The installers were very knowledgeable and very professional. The sales experience was very easy. Thanks Empire.

Great experience from home visit to installation… Beautiful, quality carpet at an excellent cost. I am a customer of Chicago wherein Empire began. Full house of carpet. Was pleased back many years ago... When the opportunity presented to purchase again, I was so glad that your services were still. Very appreciative that my sales person knew exactly what I wanted and worked with me, my budget and my desire for gorgeous carpet and my schedule. Thank you.

Wood floors look good. Ceramic tile looks good, but grout is too dark. Crew left before I could get there to change it. Also the crew left mud on bottom of appliances and cabinets. Left trash in my pool. I don't think they put a sealer on the grout. Like I said I didn't get a chance to talk with them.

We were very pleased with the final product (new carpet) and the efficiency of the workman. Also the salesman that came to the house delivered as stated. Thank you for a job well done. We would surely recommend you to our friends and neighbors.

Great looking floor. Poor 1/4 round molding application, everything else was fine. I would recommend Empire to friends. Carpet in bedroom looks real nice. I appreciated the help in moving some of the furniture in both rooms. The cleanup was very good.

Empire Today did a great job installing my carpet! They did 4 bedrooms, a hallway and my stairs. The sales rep that came out to give me my estimate was very friendly and knowledgeable, and the gentlemen that installed my carpet were also great! Fair price, and my carpet looks wonderful! Highly recommend!

WE had our entire townhouse floored with your dark laminate. They are beautiful and we love them. Easy to care for. The installers were very professional and did a good job. This is the 2nd home we have used Empire and are very happy with the product and service.

The hardwood and carpet installation went great and I would recommend Empire to a friend. The value was pretty good, the installers moved all the furniture for us and installed everything around our furniture. This made it very convenient for us because we didn't have to move our furniture out of the house.

I was extremely satisfied with the whole process from appointment set-up, Sales representative (who was honest and genuinely concerned about helping us make the right decision, with regard to high traffic areas and the type of carpet that would work best in those areas.) The installers also were professional and thorough. It was our second time choosing Empire and we'll call again for future home improvements!!! Thank you Empire.

The sales person and installer provided great customer service. I need a detailed estimate without bundling the services. I called over a week ago with this request and was told a response would be 24 business hours. I have not received a response. I informed Empire Today that without this estimate, I cannot get reimbursed from my insurance company.

We are first time customers. The salesperson, Gregg, was prompt, knowledgeable and customer-friendly. Installation team, headed by Modesto, did a fabulous job. Office manager, Brian, was responsive and kept promise per the order snafu. Yes, we would definitely use Empire Today in the future.

I had a great experience with Empire. The salesman did a great job giving me different options and price points and the installers were on time and got the job done quickly and successfully. I have no hesitation in recommending Empire Today and will be a return customer!

Reasonable pricing and very good service. The flooring crew and the sales rep were very friendly, professional and knowledgeable. I have already referred my neighbor of Empire Today product and services. Thank you.

The salesman was great in helping pick out the right product. When my refinance took a lot longer than expected, the installation dept. was very cordial and willing to work with whatever date it was finalized. And the installers, can't say enough about them, respectful of our furniture and were sure to check with us before moving it back to ensure it was exactly where we had.

I left message regarding problems we have with a few things but have not received a callback. I would appreciate it if someone would call me back. Sales rep has not called us back either. We need a followup to workmanship...

Excellent service. They arrive and get the job done. The best part is they clean up after and removed the old carpet. They had to change my appointed time due to double booked, but they called ahead and informed me of the situation and was very apologetic about it. I definitely would recommend Empire Today.

Empire Today provided excellent customer service and installation of carpet that we purchased. We are very happy with the carpet that we chose and it looks just beautiful! Thank you Empire Today for taking care of our carpet needs so well.

Great job. Professional installers. Carpet is beautiful. The price was reasonable and I am very satisfied with the carpet and Empire Today. I will recommend to friends and family. The color is perfect and the carpet is very plush. I was going to purchase the less expensive carpet but I am happy that I upgraded to the better product.

The flooring part was done perfectly and the crew worked very efficiently. However, my trim is peeled in many places and a wall got chipped as well. Now I need to repaint my whole trim and have someone fix my wall.

Great service and carpeting. The salesman was patient and very helpful. The installation team did an awesome job. I am very happy with my carpeting. I gave Empire Today five star rating because of their complete service and expertise. Will definitely recommend them.

The installer was very quick and professional. I had told him that I needed to leave at a specific time and he was done well before. The installer was running late and called me to let me know. I am very happy with the blinds. They are beautiful!

Miguel and his son Carlos were fantastic! I hope they are still with Empire when we order carpet for our upstairs in a year or two! Jeff our sales person was very helpful and went back and forth with me before the installment via text. Very accessible.

I had entire second floor and flight of stairs recarpeted. The crew was professional, consulted me during process to ensure my satisfaction, and dealt with large furniture in an extremely efficient and considerate way. Finished miraculously quickly and cleaned up. Beginning to end: very impressive!

The salesman didn't ask which credit card I wanted to put it on, if I don't pay it off in 1 yr the interest is very high. They didn't have bamboo which I have in rest of my home. The new flooring looks cheap and not quality of the bamboo. I had to replace the old carpet because of daughter's allergies.

The installers came when they said and did a great job. Carpet was as ordered. Only problem, which I later had fixed is doors needed to be shaved off as carpet too high. Otherwise they did a good job and were friendly.

The only good part of our experience was when the salesmen came to our house. After that appointment everything went down hill. When the installers came to our home they couldn't speak English so we had no idea what they were trying to ask us. They didn't explain what they were doing and we communicated the best we could by hand signals. Once they were finished, a week later we got a phone call stating we needed to make another appointment to bind our carpet. I asked what that was and none has been able to answer that questions. To this day our carpet is still not "Binded" and I actually filled out another one of these surveys asking for a callback and never received one. Terrible, terrible service. Very disappointing.

Our order came in short some material. As soon as the installers noticed the problem they let us know and Empire did a great job to schedule another installer to come out and finish the job. Very happy with the end result.

The carpet installation went wonderfully. With having to move 4 bedrooms worth of furniture first, install was still completed in a matter of a few hours. We very very pleased with the "Empire Process". This was our third time using Empire and all were done quickly and well.

We received an awesome deal on our laminate flooring! The rep who came out to speak to us was very helpful when it came time to choose the specific color, and he was super friendly. The installation went smoothly and we are in love with the finished product. We will definitely be using Empire Today again for all of our future flooring needs. :)

This is the second time I've used Empire Today. The first time, I had them put one of those floors that looked like wood in the kitchen. They were the first place I called and it worked out quick. I liked the flooring very much and they did a very good job. I then called them back to install the carpeting in my house. I live in a condo where I had an area rug and I had to put the carpeting down and the area rug over it. Their reps were very nice and I was very happy with them. I was also very satisfied with the whole experience. It was excellent and I would recommend them.

Empire Today installed a luxury vinyl plank in the foyer of our house and they got everything installed as scheduled. They came in very early in the morning and they were done within a couple of hours. With just the look of the flooring, it’s hard to tell it’s not real wood. It exceeded my expectations and the overall experience was very easy and professional.

We had Empire Today install carpeting in our living and dining rooms. I also shopped around at Home Depot and they were pretty good, but I want to use Empire and give them a try. The cost of the carpet is great. The saleslady chose a carpet for me and when I touched it, it was nice and comfortable. So, I picked that one. She made sure I understood everything and what I was paying for and she explained everything right to the tee. The installation guys assembled everything and cleaned up properly. Empire does quality work. My friends know that I had Empire Today install my floor and they love it. I could recommend them to anybody.

The initial service from Empire was great through the salesman. After he sold me and his price I was not able to contact him for a week. On the day of the installation no one showed up, and when I call I was told the vehicle for the installer broke down. We reschedule for a few days later period. When the installer showed up they could barely speak English and decided because it had rained they couldn't install the carpet even though there was a carport available for them to be under. Now this project is a week behind because of the weekend and I'm told, "We can't do any discounts for you." Now the new installation date is 5 days away. Let's see how that works.

I am writing this review because I am disturb about their work ethic. My first day of my installation they show up with the wrong materials. I was told that they had to reorder and reschedule. I had to run him down. He stated that he would reorder and it would be in that Friday. Friday came he told me it came in and they would be out that Monday.

A guy from Empire Today came out and showed me what they had to offer for kitchen carpeting. I then picked one and had them install it. We had to get the fridge outside, which was a little pain in the butt, but it worked out pretty well. They also helped me put back all the appliances back in. The cost and quality was reasonable. I also like its style and how it's padded below.

I had upgraded laminate and carpet from Empire Today. We took advantage when Dan called and told us that they were having a half off special and decided to go with that. We had the entryway, hallway, kitchen, laundry and family rooms done with laminate and had the carpet on the living and formal dining rooms. I'm waiting for the next special to do the rest of the bedrooms but I have to wait until I finish paying for this one.

I had Empire Today installed a vinyl plank flooring in the living and dining rooms at home. The guys who came and installed it were professional and great all around. They moved everything and they put everything in place. I was supposed to have a carpet flooring installed too, but the carpet installer who came in rubbed me the wrong way. He refused to move anything and said it was not his job. So, I canceled that carpet flooring with Empire and had it taken care of with somebody else. I've had other products installed with Empire Today in the past so I've always had a good relationship with them until the carpet guys came in and ruined it. Empire should bring guys or contractors who have better customer service skills and not like the one I interacted with for the carpet flooring.

We had a water damage and we had laminate floor put back in by Empire Today in the living room area and hallway of our house. They were recommended by our insurance company and we had dealt with them before and had them put carpet in our bedroom. And, they had better price. We also liked the style and the colors. The installation went really well. The installers came in early and worked really good. They didn't even take breaks and ensured that the installation will be done in a timely fashion.

We had laminate flooring and carpeting done by Empire in our condo and in our house. We had it all set-up from Home Depot and they told us they couldn't put the laminate in, and that's how we ended up going with Empire. Empire's quality is better and their price is less compared to a couple of other brands we considered.

I had my other rugs installed by Empire Today and liked them, so I decided to go again. I’ve recently had them install rugs in the dining room, living room and down the hall. We did go to Lomax on the first time, but the one we chose was cheap and they felt cheap. But when we called Empire Today, and the quality was better. We went with a small multicolor shade and we love it. It has met our expectations and anybody who would come in would ask where our flooring came from, and I would tell them that it's Empire. Empire is one of the best companies out there. They come, they install, they move your furniture, and they put it back where you want them. Our experience has been absolutely enjoyable.

Very upsetting experience with Empire Today. Bought a carpet runner from Empire on 6/8/17. Installers came 3 times with a roll of carpet with no binding. The 4th install day on 6/26/17, I was put on a PM schedule. The installer called at 5:45 and said he could be at my house by 7:30 pm. I told him to go home. I canceled my order on 6/27/17 when one more installer showed up with carpet with no binding again! Four days out of my life waiting for a carpet runner with binding. It never happened. Amy promised to take care of my problem, then did nothing.

I was really impressed with the crew's work pace. They moved the furniture and even took a bed apart in order to complete the job. Great process that I would recommend to others. In fact, I told my old college roommate about the carpet and they scheduled an appointment right away.

We have rugs installed by Empire Today at the entire upstairs of our home. This includes a family room, a den, a bedroom and an office. I wanted to get it done quickly so I went with them. However, I was upset with the pricing because I never did get an answer and I didn't understand it. I could never find out what the price was that I would have paid and I don't believe that it's the sale price, but I am happy that I have a new rug.

Nine days ago I had carpet installed on my stairs. When the installers finished, there were gaping holes between the molding and the carpet, painting chips out of the wall near where they removed carpeting. I was told by the salesman Tery ** that the molding is part of the package and would be replaced. I was told this on the day of the sale and on the day of the installation. Tery told me that they would be out in the next few days. I got a call almost one week later from installation that it was not part of the installation to install molding. I have continued to leave messages for the salesman without one return call from him or a supervisor to correct this problem.

I called Empire to have an expert advise me on the type of flooring required for my needs. I figured I would need tile flooring because I have dogs that are inside. I have another home with tile and laminate flooring and the tile has stood up. I was looking to put tile in for my ground floor. Empire sent a sales rep out. He was very nice and brought a lot of samples with him - with the exception of tile. He said that Empire was moving away from tile. He showed us some products. I told him what I was looking for. I wanted something durable, to withstand scratching from the dogs running, something that I could easily clean up dog accidents without a remaining odor. This sales rep told me that deluxe luxury vinyl plank would be the most durable material for my needs and that it would be more durable than tile. He said that it wouldn't scratch and as long as I cleaned up any accidents quickly, nothing would absorb into the product.

We had Empire Today install hardwood floor on the pathway to the living room and all four bedrooms. Their sales team was knowledgeable and the guys that did the install were very professional. I like all the flooring’s features, especially the brown thing right around the edges of the baseboard. The flooring gets a lot of compliments.

I had Empire Today install carpeting in our house. I had the downstairs done and then did the upstairs three weeks later. The color is my favorite, and the quality of product and their service was great. The installation was wonderful, too. We would definitely refer and use them again.

I used a credit card for my final payment. I gave the card to the installer so that he could call in to verify info. I heard him give the info including the security code to the billing office. However when the job was completed one of the guys, said that he needed the card again to get the security code. Had I been thinking, I would have told him to get it from the billing office. My card had never been used. However, 3 charges showed up on my card two days after the install. I cannot say that they were the responsible party, but I recommend that billing should be handled by the customer and billing office prior to install. I was the third family member to get new flooring and I was the only one that experienced a problem.

Wrong color carpet installed colors: Splendid vs. Stunning - During the week of April 27, 2017, carpet was installed in our home. Because my family was on spring break, we decided this was the opportune time to move furniture and ensure our new carpet was being met with the utmost cleanliness. The carpet looked amazing. We were extremely happy, as we had the interior of our home painted and so it complemented the new carpet... which was the plan! "Very happy with the outcome!"

The installers were professional. They did a great job. They arrived on time as scheduled. They did move all furniture out of the rooms and it was a lot. They cleaned up and replaced furniture back into the rooms. The carpet buying process was very good also. The gentleman came to my house and showed the exact carpet samples that I wanted.

Basement carpet install - The quality of the carpet was good and the install team worked well together and did a very professional job. It took longer to do the install than anticipated, but that was because they used, at my purchase and request, a different under-layment and there was a given 'learning curve' for the installers. I am very happy with the quality of the carpet and the install itself. Great folks to work with and I do recommend them highly.

Empire Today has a good reputation and they were the best price among some different flooring companies I looked at on the internet. The salesman we worked with was really wonderful and the guys who installed the vinyl flooring in my home were super nice. The quality of the flooring is good. I had carpeting down so having a vinyl floor is a lot easier to clean. The new flooring has pretty much met my expectations but I originally wanted the floating floor and they were unable to do that. There were also a couple of little things, like some of the trim boards, that I wasn't happy about. We talked to the sales guy about it and it's weird how they did it, but everything else was okay.

We bought laminate floors from Empire Today and had it installed in the kitchen and dining room. The cost and quality looked good. I'm like a maintenance guy and I'm satisfied with it. The sales staff was very professional and the installation people were right on cue. They were very courteous, on time, prompt, cleaned up their mess, and were in and out. They did a fantastic job. As a matter of fact, I recommended Empire to somebody else who also had one installed. They exceeded my expectations a little bit and I was very pleased.

On May 19th carpet was installed in our baby's nursery, the upstairs hallway and stairs. As a result, the installers chipped the paint off the newly painted baseboards, in at least 20 places. They took off the closet doors and not put them back and they left dirty handprints all over the walls. They leaned all of the heavy doors against the wall in the bathroom and chipped the newly painted wall in there as well! Since then, I have been getting the run around from Empire about getting someone to come fix the baseboards. In fact, we needed furniture and did not get it with hopes that this would have been done. 2 weeks ago a contractor came and installed the doors and said he had no clue about the baseboards, empire never told him! "But don't worry, I'll let them know," he said. But, still nothing happened.

First scheduled installation they showed up early and installed the bedroom carpet, when they started installing the basement carpet they realized it was damaged. We contacted Empire to see when we could have the rest of the carpet delivered and we were told a week later it would be there first thing Wednesday morning.

Empire has now covered in one way or the other all the floors in my house. This includes tile in kitchen and bathroom, carpet in living room and dining room and hardwood flooring in the halls, office and stairway. In all cases the work was done to my expectation. The most recent experience was with carpet. The saleswoman was congenial and once I told her what I was looking for went right to the sample book and within minutes I saw what I was looking for. The installers were accommodating and professional. My only complaint is I wish I knew within a couple of hours, when the installers would arrive a couple of days before rather than the morning of. Aside from that I wish all my experiences with vendors would go as smoothly.

Rip out wall to wall; install hardwoods; re-carpet staircase - Our experience was very good. Our salesman, Tom ** was friendly, not pushy. Tom was always readily available to answer any questions we had after we signed the contract. Excellent install crew; polite, efficient, worked long hours. Vladimir **, the sub-contractor, could teach a class on how to do a job well. We would recommend Empire Today to anyone based on our recent experience.

I just moved here two months ago and a friend of mine up the street had her hardwood floors done by Empire. She referred them to me and I had my whole house rugged. My salesperson was wonderful and I’m happy with the carpet’s cost and quality. They were here on a Monday and for some reason, Empire comes late at night. They got here at eight o’clock and they went to the basement and took the leftover carpet from the house. I asked them to bind a couple of pieces to wipe the feet off when you walk in the door, in my foyer. And also, to bind the piece for the basement steps because they're thin, little, tiny pine steps. So they grabbed the rest of the roll and they'll be back. I really like Empire Today and their customer service is excellent.

We bought a laminated floor that was on sale at Empire Today. We were very pleased with the flooring and the installation. The guys were very professional and nice. The salesperson that came out was very good in what he did but after he left, we had a few questions which we figured he could answer. We tried calling him several times but he never returned our call. I was not pleased with that.

I got a quote online from Empire Today for carpet installment and I liked it. Then, Nicole came out to measure. She gave me a phone call and I said okay. It was easy. I called her twice to come out and measure again for another job. She did and she was cool and worked it with me on the colors. The job got done and everybody likes that the carpet is so soft.

We looked at Lowe's and Home Depot and the only person who'd come out to give an estimate was Empire. Also, our neighbor had used Empire, and he referred them to us. We had laminate put in the kitchen, dining room, the halls, and the living room. Then, we had tile put in the laundry room. So far, I really love my flooring. We had a little bit of a problem getting them to come out and check what we thought needed to be done under the warranty work. But other than that, we're completely satisfied.

We had some laminate floors recently installed by Empire Today on our home. We've also gotten carpet in one house and then vinyl floors in both houses with them. Our previous experience has been good, so I stayed with them on this project. My wife likes the flooring. Also, their customer service is great.

We had Empire Today install carpet upstairs in our home, the bedrooms and the bonus room area. We had used Empire's consultant for my other house and I liked him. So, I went back to him. But there were two closets where the carpet was too high and the closets don’t open and close well. And I tried to call my consultant but she said, “Oh I’m sorry. There’s nothing we could do about it.” So, that was disappointing. But other than that, it was all good.

We got a good deal with Empire Today. We checked with another company and the cost was almost 2/3 higher. Because the carpet was of higher quality and the padding was good, we decided to go with Empire. The carpet has multiple colors of brown and as soon as I looked at it, my husband and I both knew that's what we wanted. It hides the dirt a little bit. Everyone who has seen the carpet likes it as well. The installers were very polite and took their shoes off. However, we could not communicate with them very easily. If we had a question, it was hard to get an answer from them. Only one of them spoke broken English and we had to be very careful with how we spoke. The salesperson was also very nice, but because of being forced, I'm not sure I would use them again. Nevertheless, as far as the quality of work and the quality of the carpet, we're very content and happy.

I hired Empire to install carpet, ceramic tile, and hardwood throughout my house. On one of the jobs, I wrote a check for a certain amount and Empire took it upon themselves to increase the amount and overcharged us for an EXTRA $500.00. That was on May 12th of this year. I have been trying ever since to get my money back. They keep telling me different stories every time I call. I have a timeline:

We hired Empire to put in new floors in a house we bought as our dream house. The work has been horrible and is not even half finished. We have been told multiple times that it would be looked at by a manager and have only talked to by the on-site person that admitted he didn't have the needed equipment nor the ability to get the work done. As I sit in my home I have a bathroom where the tile was put in 1/2 low, a bathroom that is half stripped and quarter rounds that look like they were put in by a child. They have broken a number of wall tiles, flooded my basement, and ate/drank food in the refrigerator. I don't know if I need to just start over and hire someone else. I hired Empire on their reputation and have dealt with untrained subcontractors.

When I saw Empire Today's commercial on TV, I decided to have someone out to give me an estimate and their price was pretty good so I decided to go with them. They installed tiles in our kitchen and bathroom and I like it. The installation team was really nice, but I could see a little edge of the tile that wasn't really up against the wall by the refrigerator. Other than that, it was a pleasant visit and I would recommend Empire Today because when our plumber came over, he told me that if he had done it, he would have charged much more.

After two missed appointments they arrived at 6:15 at night for an install. I sat from 8 am till 6 pm two different days. This means two days missed at work at my cost. I actually called them the second time to verify they were on their way. They offered 50 dollars off the price for my troubles. After verifying what was going to be installed, I found out it was incorrect. The installer waves a contract in my face that says nothing. The contract I was given said something completely different. Only one installer was sent to do the job. He spoke limited English and was impossible to communicate the problem.

I've used Empire Today quite a few times in the past. This time, I was supposed to have linoleum installed. The problem was that when the guy came to install the linoleum, he said I needed to install a subfloor. And because I had tenants coming in, I asked how long it would take to put in a subfloor, and he said he didn't work for Empire and that he doesn't do subfloors, only linoleum.

A friend recommended Empire to us. And we did carpeting with them after looking at another company that was almost $3000. Also, other than being the top of the line, we got the carpet as it is supposed to have some kind of resistance property in it since we have a dog. The sales rep was very knowledgeable. And the installers were very nice and got the job done in a very fast and efficient pace. We love our carpet and overall, we had a very good experience. And we plan on getting our back patio redone and get carpets done in our rec room downstairs.

I had an easy time picking out my flooring with the salesman. Scheduled the date for Monday. Took time off work and cleared the kitchen and dining room. Have a small condo so the space is tight. I have emptied the fridge and am waiting. I confirmed the appointment. The installer called on the day and said that the product I ordered was not in the warehouse.

We had laminate flooring installed by Empire Today in our living, dining and family rooms and hallway. We used them before and this time, we wanted to get rid of the carpet and we used the quality that Empire puts out. We had a very good crew. They've done an excellent job with the whole flooring and the color is great. They came in, knew what they were doing, did the work quickly and got it all done in one day. The guys were working well together. I had a very good experience with them.

On May 18th my wife and mother-in-law worked with Sales agent to pick out blinds for our apartment. They made an informed decision to go with Empire as you had a great reputation. We were given two weeks for installation. The understanding that the blinds will be installed no later than Thursday June 1st. This was very intentional as my wife and I were about to be in the hospital with our newborn and thought we could depend on Empire to have the blinds up in time when our newborn arrived. It's now Friday, June 9th and I've been informed by Our sales rep that our blinds won't be arriving until Tuesday, June 20th. This is frustrating on multiple levels.

I had 2 rooms and a hallway laid with vinyl. It wasn't done properly. There's wrinkles and bubbles, gaps and glue on my floor. This took 3 days and 3 nights to install. They came, left cans in my backyard and supplies they didn't pickup. 3rd day of installation the contractor came alone but later called his wife for help. My husband and I with 2 dogs stayed in the bedroom 3 days for them to finish. I saw imperfections and it wasn't corrected. Then I get a bill it was agreed in the contract $71.00 per month, however now it's $116.00. No one at the office has called. I've called several times, but to no avail.

We went to Menards to look for a carpet but it was all cheap crap. We got Empire Today to install the carpet in my living room. I like having carpeting and it's nice and cushiony.

I had some friends who used Empire Today. Then when I had to purchase a flooring, I also went with Empire Today. When I first called them to have their salesperson come out, my appointment was not booked. So on the day I thought they were going to come, where I got off work early and rushed home, they never showed up. But they got it straightened out. A sales representative eventually came and he did a good job. He gave all the samples to choose from. I picked the carpet that was more expensive, but it was too expensive, so the sales rep showed me another one that I could afford. The carpet's cost was good and its color was what I wanted. I had it installed in the living room at home and I like how it's in there. The installation team also did a good job and they were fast.

I wanted my flooring done right and sufficiently. In a lot of places, they get hooked up and it takes months for them to complete the flooring. And so, I had Empire Today install laminate and carpet in my bedroom and living areas. Lewis, the guy who did my laminate floors was absolutely wonderful. The color of the carpet is perfect and the laminate is what I envisioned. I like the color and texture of it. The flooring met my expectations up until my last bedroom. They're trying their best to get that bedroom completed but there was an issue in Tampa where they had the wrong name on the roll of carpet that we needed. And so, they are going to try to install it again tomorrow.

I recently had the carpet replaced in my home by Empire Today. This was the worst experience I have ever had all the way from customer service to installation. My issues began at the very first installation by a team of 3 installers. In particular the installer that did my basement floor. I observed the installer during his process of seaming together two pieces of carpet. He was doing this extremely fast and very sloppy so I questioned him about it because I was concerned about the appearance as well as the quality. He told me it would all work out okay at the end, so I let him continue. Three weeks after the installation was complete the entire seam ripped out of the carpet when my wife was vacuuming.

Empire Today installed rugs in my whole house except one bedroom and the kitchen. I left them as is because I wanted to be able to have them put the furniture some place. It’s very good and I have no complaints. I like the looks of it. For me, a rug is a rug. I'm very happy with my carpet. But I need to call later and get information on how to wash or just scrub it. Right now, it's not dirty. So, I don't have to worry about it.

My carpet was installed just over 2 years ago and I have had nothing but issues! The initial contact and installation was wonderful but I can honestly say it is a joke. The installers cut the carpet at the shop prior to bringing it out and cut it too short. I have had repeated issues with it coming out of the tack strip and the last time was advised that if they had to come out, it would probably cost me out of my pocket. The new installer came out and put down a thicker strip to save me from coming out of pocket or them piecing my carpet. The carpet has come loose again and I am just at a loss! I do not have the money to put into this right now! So my only alternative is to seek an attorney and or go to the media. I do not want anything except my carpet fixed properly.

I purchased wood flooring from Empire and had them install it in my kitchen and family room. The sales representative was professional and the installers were attentive. The installation was pretty good. I like my new flooring. It's easy to clean but when barefoot, it kind of shows a lot of print from the floor. Also, the cost was a little too high compared to the other choices I have. I thought I would be getting a 50% discount but it doesn't seem like I got a big discount like I thought I would.

Empire Today installed a carpet for me and they did a great job. The most recent one was in the closet and the porch, not too long before that, it was the bedroom. I've always had business with Empire Today and I go back a long time with them. The first job from Empire Today in 2002 was my porch windows when you used to do windows. Then the Mohawk carpet which was only three grand and I also had them do my kitchen floor. The people at Empire were friendly and they don’t mess around. They came in and did the job. They didn't take a break.

I've had Empire Today install carpet all over my house. They were a little bit more expensive than Home Depot but they were able to install the carpet quicker. Now, we have a brand new flooring and it's clean. Empire is very fast, the scheduling was very easy and they have a reasonable price.

I had an appointment with them to come measure and give me a quote to carpet the entire house. I waited in a house that hasn't had the AC installed for over 2 hours in 95 degrees. I finally called the company to be told, "Oh he isn't going, would you like to reschedule?" When I asked why they didn't call to notify me, I was told it was because the installer didn't have any phone numbers let me know he had other plans. He didn't have my number or the number to his corporate office so that they could call me. What a joke! I have already taken my business elsewhere!

Empire lacks quality craftsmen & management all around. They hire an outside company to do their work, whether it be carpet or laminate. Empires sales/management office is poor and rarely returns your calls and if they do they do not address the problem at hand nor does the issue get resolved. We purchased new baseboards and they installed baseboards with unmatching/flush corners. If they didn't have corners to match the baseboards they were selling, they should not have sold us the items in the first place. Don't know if that comes down to a uneducated salesman who did the quote, or the main office who provides the installers with the materials.

I moved into a new home and needed new flooring. I called Empire Today and I regret that decision. The consultant came to my home, I picked out a carpet and scheduled an appointment for installation. The installers never showed nor did they contact me to let me know they were not coming. I called their HQ and complained, the rep there gave me a $50 discount. A second appointment was scheduled and they were late. Eventually the installer showed up...with his small children! Yes, he brought his two small kids with him. He did not speak English which made things more difficult.

Ordered new carpet and LVT on a Friday for the upstairs floor of my home (around 1000 sq ft). I was a little overwhelmed when the quote came back at $5000.00 but decided to place the order. They took a deposit of $509.78 immediately. Over the weekend I discussed the price with my father who has been in the construction business his entire life. He told me he thought the price was high and recommended I get a few more quotes for the work. I thought that was a good idea so on Monday morning at 9 am EST, I called the customer service line at Empire Today and requested they cancel my order since their contract clearly states you only have 5 days from the date of transaction to do so if you're under the age of 65. The representative agreed to cancel the order and stated I would receive a call from their Baltimore/Washington area location to finalize the cancellation.

We had checked out some other brands and Empire Today's cost was a lot lower than the others. Also, the company that our insurance company wanted us to work with made things very difficult and we had to go to a showroom to make our choices with them. But the salesperson from Empire made two trips to our house and she made making our choices very easy. Then the laminate flooring we bought from them was installed in three bedrooms and a den area in our house. We like the flooring because we don't have to worry about the dogs being on the carpet. And we have a pool so when we come in from the pool we don't have to worry about the carpet getting wet. The overall experience has been great and I would recommend Empire to a friend.

Except for my kitchen, I had hardwood floors installed in my whole house by Empire today. The cost and quality of the flooring were very good compared to other companies that I considered. And Empire gave me a good price. I didn't realize that the quality was much better until it was delivered. It exceeded my expectations. My flooring looks very nice. Empire Today did a fantastic job.

Empire Today has already worked for me thrice. It's about 10 years now since I started using them. The latest is when they installed carpet in my whole basement and I've used a very new carpeting that they have. I went with the recommendation of their sales person when they came out. It's beautiful and well kept. Nobody comes in the front of Empire Today. They're very good and I'll always use them. Also, I already got a good deal in certain things, so I keep calling them back. I'd recommend them.

2 weeks ago I had a salesman come out and I purchased carpet and bathroom tile. The carpet was done in 2 days. But the floor tile? Nope. 2 weeks waiting for this company to get their salesman to call me back since he made an error with the product and the installers could not do the job. I have called Empire 11 times now and all they tell me every time is "The salesman is on it and will call you by end of day". He never calls. This company took my money in advance and has wasted hours and hours of my time. I wouldn't recommend this company to anyone. Time to dispute the charges and see these scammers in court.

I ordered a carpet installation for my store and paid in full. A week before my installation I called to ask for insurance paper and a sample to show my landlord and get the ok for installation. Nothing happened and failed to answer or provide any of the documents. So I had to cancel the installation. Now I'm calling to get my refund and that just a nightmare to go through. Every representative tells me a different story and that I'm gonna get a callback but nothing. It's been 15 days now.

We had a carpet installed by Empire Today because of the timing. They could do it relatively quickly. The cost and the quality also matched well and it was a good deal. So far, the carpet has been working out well.

My wife got a carpet from Empire Today and it was a great deal. We've had it for two months now and it's beautiful. The quality is great, plus the carpet is easy to clean. I would recommend Empire to anybody.

Empire Today had the best price and they had excellent carpeting. They also gave me the seven-pound pad, which is their best pad. I was really happy with the installation. The carpet is great and I like it. However, when they first came out here to install the carpet, they wanted me to pay for it. I said that I’ve already paid for it and Empire Today had taken all the information over the phone. They said they didn't have that information and they couldn't install the carpet without that.

Empire Today did a great job in installing my carpet. I had another company come to my house too to make an estimate but Empire Today was a little bit less, cost wise. I like the carpet that it's nice and soft. It was a great experience.

We've been delayed moving into our new home because we couldn't schedule an installation any sooner than 6/17. We were told that they would be here to install between 8 am and 6 pm. So needless to say we got very little else done because we had to be here all day. CS assured us they would be here by 1:20, then 3:00. It was 5:30 pm when they finally arrived. They told me because the house was so big they wouldn't finish and would have to return the following day @ 8 am. Again 8:00 in the morning. They got to work ripping out old carpet and measuring. I even fed them dinner running to McDonald's for them before they left. They assured me again that would be here at 8 am. We clarified over and over. 8 am. At 8:30 I called customer service and was told they were still 1 hour and 45 minutes out. Their watches must have been broken. They told me 8 am.

We have used Empire Today over the years and we recently had them install carpet in the stairs and laminate in the hallway in our home. They’re on time and they took the old carpet and it made a difference. Our new flooring was more than what we expected. The quality and workmanship have been pretty good over the years. The cost could always be lowered but it has been fairly reasonable. Our overall experience has been very satisfactory and I would certainly recommend them.

Empire Today installed Pergo flooring which looks like laminated wood in my living room and hall and it's easy to keep clean. The installers were great and very good and that means a lot to me because you can get some really weird people. But my only problem is that everything's done on the computer and I have no way of getting my guarantee because I don't do computers so they should mail me their contract.

Empire Today had the financing option so we chose them to put in carpet and hardwood floor in our living room and bedroom hallway. I like the natural look plus the solid wood. The flooring looks really nice and very pretty. The guys did a really good job measuring all the pieces and I'm very pleased with it. Also, Empire Today was very responsive and their customer service is really good. I moved into a home which wasn't ready and they've worked with me on rescheduling.

Empire Today was very popular and my friend recommended that they were a very good company to have. I had carpets installed and it’s made the house look really nice and pretty. The quality is very nice and they had a good price. In my experience, everything had been good.

We planned replacement of kitchen and bathroom tiles and carpet replacement our four room in our house. Contract was made with EMPIRE through salesperson FRANK **. Frank was very professional. He told us the work will finish in two days. Work was started as plan. Est. completion was 2/21/2017. Unfortunately work is not finished until now 6/17/2017. Carpet was completed in two days, we think work was fair. Nightmare started with ceramic tile work. Work area was not covered properly so the dust and concrete went to adjacent finished wood floor and damage it. Also dust went into ventilation system as vent area was not covered.

I was doing the spare bedroom and I needed something new on it that was inexpensive but looked nice. I was referred to Empire Today by a friend and so I called. I had them come out and I got a new carpet. Their rep was good and my interactions with him were great. However, I don't like the fact that they couldn't give me a two hour window early in the morning. They told me that they'd be out some time during the day but when they called me, it was 1:00 and they said they'd be there within two hours. I had to take whole day off work. Other than that, the process was very easy.

I purchased some carpet last year for my family room. Then I decided to do the rest of the house this year. I had a good experience last year so I came back to Empire Today. I was able to use the same representative I had last year and he did an excellent job again. He was very courteous, informative and I liked the way he talked and handled the situation. We’re in the process of moving and if it arrives that I need to get carpet for the new house, I’ll be calling him. Everything is good.

Empire Today installed carpets throughout the house. I like the color highlights and the softness of the flooring. The quality is good compared to other brands but the cost is a little less. Plus, we know the salesperson in Empire Today. We were told installation could take up to two and a half days but they worked really hard and fast and got it in one day.

Empire Today has been around with long-standing history in the field and they have good reviews so we decided to have them install carpet in our home. I like the ease of doing business with them and the fact that they've met our timelines and budget so it was all good. The quality of the carpet is great too.

Empire Today's advertising is very misleading. To receive the much-advertised 50% off, you must choose one of only two options for engineered hardwood. To save money and because I was pressed for time, I chose one. The person who estimated the project and measured the premises gave me an estimate that did not tell me the square footage or specifically state that the foyer, hallway, and adjoining closets were included, although he assured me that they were.

I've seen lots of ads about Empire Today and I've heard a lot of things about them from my friends. They did the carpeting for my boy's room. The cost was a little higher but they really worked with me to give me the price that I wanted. The salesman was great. The installers were two very nice fellows that have been at Empire for years. They ripped out and installed fast and didn't leave anything for questioning. However, I wanted a darker color but when the carpet was installed, the little sample wasn't much. It's only a strip that's three inches wide by five inches long which was not enough. But quality-wise, Empire is number one.

I had a client who recommended a rep from Empire Today as she knows how picky I am. And the rep addressed everything the way I need it to be addressed. I got wall-to-wall carpeting from Empire and it was a combination of color and grade for what I needed. It's very nice and I'm thrilled. The cost was perfect, which was a huge factor too. The rep had contractors who were polite and did the job. And they probably put more into it than they thought they were going to have to. It was great, and I've already recommended to three different people that they should go with Empire.

Empire Today was a little bit more expensive than others but we thought it's because of the reputation and bought a carpet from them. However, we had a little disappointment with the experience. We were really careful about picking the colors because we’re selling the house and we already have too many colors going on. We invited our realtor and the designer in to help us with the carpet and then we scheduled the appointment about a month in advance.

Empire Today installed carpeting in our basement. They have similar quality compared to other brands we considered but somewhat different in price, which helped to make us decide to go with them. Two guys came out personally and they were both informative. It was an excellent experience.

I had carpet installed on a Monday. The installers left without installing the carpeting on the stairs telling me someone else would return on Tuesday to complete the binding work on the stairs. They also left three rolls of carpet behind in the middle of my living room for the work on the stairs. Four days later, no call. Rolls of carpet are still in my living room. I have called Empire Customer Service every day since Monday requesting a callback and have not received one. Nor has anyone been able to tell me when this job might be complete. I have spent hours on hold and cut off twice.

We've been wanting this kitchen done for several months and I saw an Empire Today ad in the paper but it was misleading. It said it would give a 10% discount so I called them. But the discount didn’t apply because the kitchen was tiled before and it was a lot of work getting the tiles up. I had them install hardwood flooring in the kitchen. And I like the flooring's ability to stay clean and it always looks nice. But the partitions that the installer put on the floor to go into another room were high. It keeps you bumping on it all the time and it's not comfortable. I don’t walk well and it seems like I'm going to trip every time I go through the door. I've called their attention about it but they didn't resolve it. They said they couldn't do anything about it. Other than that, the workmen were very nice and cooperative. The installation of the main floor itself was excellent and I was pretty satisfied with Empire Today.

Empire Today did the carpeting in my house 10 years ago and they were fine so I went with them again. The people that came in to do the recent carpeting were very friendly and kind. However, there were a few things on the carpeting that I'm not happy with. The techs didn’t measure together very well so I'm seeing a lot of pulling away from the carpeting. I was also upset about my salesperson since I should've gotten the 50-50-50 deal but I didn't. I wish somebody would have gotten back to me about it so that the carpeting wouldn’t have cost as much. I had another set of paint people that came in to do the kitchen, the bathroom and the laundry room. They were two young boys and they were good. They couldn’t do the job in one day because one had a terrible cold, so they didn’t seem as professional as they should have been. But all in all, I would recommend Empire again.

Empire Today installed carpet in the upstairs of our home as well as all the bedrooms and the staircase. Empire's cost and quality were comparable to other brands that we considered but they seemed to want to complete the installation quicker. However, when we ordered the flooring, Empire was supposed to call the day before to tell us it's a go. They did and said that the installation was scheduled for Friday.

We decided to use Empire for a fourth time this last weekend. We had great experiences the first two times. The third time, a small carpet installation was pretty bad. The crew was supposed to show up in the morning, I took off work and they never came. When trying to get in touch with someone we were given terrible service and the crew finally showed up at 8:00 that night! That was last year.

Worst experience ever!! They installed my carpet and detached my door to my apartment and refused to put it back on unless I paid them after the carpet installation. They claimed I had to pay for them to shave the door down, which was never experienced before the installation of the carpet. However, that issue was resolved. Let's forward about five months later. My carpet got damaged. I called Empire Today to get someone to look at the damages to see if the carpet can be repaired. The representatives told me yes they would scheduled an appointment to send a worker out to my apartment.

I had contacted Empire Today for laminate flooring that was installed in September of 16. I have called 3 times, and was instructed to have a plumber look at our flooring problem. I have done this. Now my downstairs bathroom (a pedicle sink and toilet are now dripping under the flooring and the beams downstairs and wet. It has been a slow process that is now in a disaster).

Empire Today had a short lead time to install so I had them do the carpet in our bedrooms. I like that the carpet is soft and it has met my expectations. My experience has been quick and easy.

The quality of the luxury vinyl flooring that I got from Empire is really good. I also liked the price and how fast they were going to get the flooring in my house. I have big furniture but they were able to move it and put it back without breaking anything. I had the flooring installed in the living room and dining area of my home. It's great and I like its red color.

I had Empire Today because I immediately need their service to put a plain carpet on my closed stairway quickly. They were professional. But they brought the wrong carpet out at first so I had a second visit.

I looked online and at some local flooring spaces, but the wood that they were showing wasn’t quite what I was looking for. I didn't have a lot of time to go around shopping because I have a total care daughter, so it was a lot easier for me to go with the company that I’ve heard of throughout the years. Empire Today's commercial is always on TV and it’s easier to get the number there. I decided to call them and they had the 50-50 sale. So I tried to get a look at a deal I can get. We got the Homestead Grey Flannel Oak which was on the display, although on the packaging, it was Mohawk Frey Flannel. I chose it because the wood wasn't just flat unlike some laminates that are flat. Also, it had some indentions, like carvings into the wood to make it look more wood-like. We had Empire install the flooring in our family room, dining room, kitchen, hallway and my daughter’s bedroom.

Installation was fast, however when I found a defect in the carpet install, visible seams and bubbles, they refuse to honor their appointments, don't call, don't answer their phones, and the customer service center only tells you the same thing, Atlanta doesn't answer the phones so they left a message. I have been calling for 10 days now and no response. I can't even move into my new home because of the carpet.

Had six rooms of carpet installed two years ago. Three of the rooms are buckling and lumpy. Empire charging me over $300 to fix. They claim the carpeting relaxed and needs to be stretched. I have asked multiple people who have had previous carpeting installed and no one has ever heard of this. They even insinuated that perhaps my air conditioning has not been on. I live in South Florida... the air conditioning runs at 75° 24/7. Carpeting was either not installed properly or is an inferior product. Either way, Empire pass the expense onto the customer after only two years. This is ridiculous. I will never use this company again. I do not recommend Empire.

In January we contacted Empire Today to have tile installed in our living room, dining room and connecting hallways. When the crew arrived, no one spoke English which made it extremely difficult for the crew to understand anything we were trying to convey. The second day they failed to arrive and we didn't get a call from Empire until several hours later telling us the crew's truck broke down. Then the third day they didn't arrive until well after noon and rushed through the job in order to complete it that day which by the way they didn't leave until after 8:30 pm. Because it was dark outside we didn't see the damage they had done to our lawn with cement.

I used Empire Today to install a hall rug six months ago. However, they did not have the color that matched our hall carpet so I had to choose a different color. They recently installed rugs in three separate bedrooms and the flooring has met my expectations. I like the way the flooring sits in with the paint job of the bedrooms. I also like the degree of thickness, the barrier to help offset the effects of pets and the ability of the carpets to be cleaned.

I had used Empire several years ago for carpeting. I told them about the chemical sensitivity so they brought a special kind of padding. They were prompt and did a good job. I was very happy with the services and the carpet was of good quality. I went with Empire again to get carpet installed in my two bedrooms, a hallway and stairs. I had a 5:00 appointment and the salesman got to my house. I was going to look at both the carpet and hardwood. First, we looked at the hardwood but I didn’t get to choose any of the hardwoods. It took him a very long time to just get the measurements. He kept messing up and his computer kept messing up as well. So the hardwood took two hours.

Empire Today’s price was close to prices of other brands but it wasn’t about the price that made me go with them. It was about the quality of their carpet. I have very soft and sensitive feet, and I don’t like to walk with shoes. So, as soon as I come in through my home, I take off my shoes but I don’t like to walk across on just a flat carpet. I like a plush carpet and that’s what I purchased from Empire and I'm satisfied with it. The representative was awesome and gracious and had a personality to go along with my sense of humor, so we got along good through the process of choosing and taking my time going through his portfolio of carpets that he brought to me. The process wasn’t difficult because I already knew what I was looking for.

Contracted with Empire to install new carpet and pad. The contract stated that they would move all big furniture. Being a disabled veteran, I'm unable to move the furniture myself. The installer showed up alone at 10:30 AM and didn't complete the job until 12:50 AM the following morning, and wanted me to do a walk through at that time. I did a walk through the next morning, and found numerous walls and baseboards scratched, and a door knob broke. I called their customer service that morning, he stated that was unacceptable and someone would call me today. No one has called.

We decided to have all of the carpet in our home taken out and hardwood floors put in. I got a bid from our local carpet store for $21,000. It is a 2500 sq ft two story house. A friend recommended that I call Empire for a quote. I have tried to schedule Empire 3 times in the last 5 weeks. The first time they scheduled for 1-3pm. I had to take 4 hours off of work to be home. They said I wasn't home and didn't answer the door. I was there. I checked my camera and there was a car in our court, but no one came to my door.

The gentleman coming to my home was very polite and knowledgeable and also the installer was business oriented, getting his work done quickly and neatly. I would recommend your company. Am hoping the newly laid floor will last at least 10 years+ with necessary cleaning.

I had a hardwood floor done in the bathroom and hallway of my home by Empire Today. I like hardwood floors, they look beautiful. Moreover, I feel good about the quality of the flooring and service was great. My experience with them has been excellent. I'd recommend them to someone else.

It was the first time we bought from Empire Today in 40 years. We had dealt with them in a house that we had before. We figured the price was good. The salesman was nice and everything went okay, so we went with them. The girl on the phone was great to set up the meeting. We had the rugs and padding installed in the master bedroom and the spare bedroom. The rug was what we were looking for. It was more comfortable than some rugs and we like the style. It wasn’t the cheapest, but it wasn’t the most expensive either. It was in the middle. The installers were great. They showed up on time, didn’t make a mess, took away the old rug and moved the furniture that had to be moved. It was an easy experience and everything went great for us. I would recommend them again. If we had to use them again, we would.

I’ve had both carpeting and luxury vinyl tile from Empire Today installed in rental properties. The original carpet came in under the other estimate we had and the cost and quality of the carpet are comparable to other brands I've considered. The carpet has a good feel when you walk across it and it has met my expectations. We worked with them on luxury vinyl tiles because we had an established relationship with them. However, we’re having issues with the work they did on the luxury vinyl tile flooring.

We went with Empire Today since they had better on-hand stock and they could install flooring the next day. They installed some wood flooring and carpet in the living room and in two bedrooms of our rental house. Everything was A-1 and in tiptop quality.

I got new carpet installed by Empire Today at my dining room, living room, up the stairway and a hallway and they did a good job. I've been looking for carpeting for a year and couldn't find anything I liked. But Empire had what I was looking for which was different colors of like brown tweed. It had a little to the orange tone too. Empire used to make the scalloped carpet which I really loved and I can't find it anywhere anymore. The carpet I got was not even close to the scalloped carpet but I like my purchase a lot. I'm glad that I called Empire and I'd recommend them.

I had carpets installed last month in our family room by Empire Today. Our room is 18 x 22 ft and we were buying almost 500 sq ft of carpets in order to cover a 340 sq ft room. It was my understanding that it should've probably been a 6 x 22 ft piece of carpet left over. The salesman didn't have those figures with him and he was going to pull up on his computer when he got home and call me back which hasn't happened. They never answered my questions about the amount of carpet I bought. Also, I couldn't find the color or anything listed on the website that corresponds as far as what was installed such as details about the carpet, so I'm in the dark. But so far, the carpet seems to have been installed nicely, it's looking good and it's holding up well.

My daughter had called Empire before and she had them install carpeting at her place. She also had them come over and install carpeting at my place. The carpet that was installed here is silver and I love the color. However, I had trouble with the installation team. First the tech told me he was coming and he did at 11:00, but he called me at 5:00 that evening saying that he was going home because he didn't feel good. The next day they said they'd arrive at 11:00, but they didn't. I had to stay and wait for them, so I missed my class.

I knew Empire Today had a good reputation and I have recommended them to a few people. I went with them for carpeting for the living room and part of the hallways and the sales representative who came to the house was very nice, helpful and didn't try to push us to buy something we didn't want. I purchased from them the carpet that has a color called Exquisite. The carpet is squishy and comfortable and we got the sticker padding too. The installation team was very nice as well and they didn't take long to do the work.

I had a sales rep in my home on 05/06/2017 and chose a floor to be installed. The sales rep called a installer while he was in my home to confirm that they could do a plywood subfloor since my home is almost 100 years old and still has the original hardwood in it that has become soft in several places. I was assured that Empire could do this at a extra charge which I agreed to. A week prior to installation I called Empire and spoke to Joanna and she assured me the plywood subfloor would be installed and the installation was scheduled for 06/10/2017. Empire called me on 06/05/2017 and confirmed my appointment and again was told the plywood subfloor would be installed and the new flooring on top of that. The installer arrived at my home about 8 am today and stated he was confused about the plywood. I told him he was suppose to lay a plywood subfloor and he said he would have to call someone.

After an initial frustrating install delay, Empire Today did arrive for the second appointment. I was very satisfied with the installers and the job that they did.

I went to Empire Today a couple of years ago and recently they installed a carpet in our home. The installation was good and it was done quickly and professionally. The installers made sure everything was clean.

I had Empire Today install a carpet in my home. I don't know what the brand or the name of it, it's just a basic carpet but it was good. I could have gotten this same product for less but I paid $300 so I could get it in immediately. So, that was probably the key benefit to us swiping it. The carpet has met my expectation but because it's new some kind of stuff is released and I have to clean it up. But that seems to be less now that it's been in. I would recommend Empire Today.

I've been doing construction and reconstruction as a project manager for 15 years. I have a rental property that I was refurbishing so I called Empire Today to come and do both the carpet and padding in the bedroom. The salesperson was really thorough and he said the payment was going to be due at the time of completion but that's now how it went. Empire wanted 100% of the payment before starting the job. I was told that it's on my contract and I replied that I signed about 18 pages on an iPad in two seconds but I could get past that. They need to be much clearer about those stipulations before they do the job. In my experience, I have never paid for a job 100% in full before something is installed ever. That needs to be in big blinking light on the top of their contract.

My kids had dealt with Empire Today before and they were happy about it, so I went with Empire as well. I had my living room, my three bedrooms and my hallway all done in laminate and the installers did a fantastic job. Plus the quality of their work is great.

Flooring Clarion Global View Ash: Nonstop problems from the start. Our salesman was great however we were misquoted the price by thousands of dollars which Empire tried VERY hard to make us pay for. Supposedly there were fees unaccounted for. Seemed like every day the installers had me on the phone renegotiating the price. This also extended the installation from 2-3 days to 5 days. There was also a landing to be done that was never done. The flooring is NOT water resistant as it claimed to be and because of the glare the floor NEVER looks clean. The floor started to bubble within a few weeks of installation even in areas with no water or moisture. We have had the warranty company out twice and the floor was deemed faulty. Great right? Wrong!

My experience was horrible. The installer showed up 5 hours late the first day. With it being a kitchen and 2 bathroom installs, there should have been 2 installers. They only sent one because Empire didn't have the paperwork right. The 1 installer spent the entire day trying to tear up the kitchen floor then realized after 4 hours of tearing up the floor that the floor was too difficult to get up, then realized the plywood was the wrong size that was given to him, by then the warehouse was closed. His help arrived around 6 pm, started on the main bathroom, then kept pulling the tile up. When they laid it down and pulled it up twice then put it back down it looked like crap! So the following day it was pulled up and reinstalled again.

On day of install...found out on my own...NOT by a company call that carpet was not in...after having taken time out of work and removing all the furniture had been removed. Unbelievable. Poor service and will not recommend this company to other homeowners.

On June 2, 2017 Empire came out to install Laminate in my family room and Breakfast area. When they arrived I mentioned to the worker that I had noticed a leak around the window seal and told them that I just wanted to let them know just in case it would present a problem. They started moving furniture and just putting it all over. I mentioned to the worker that the salesman told me that they would move the furniture in stages, which did not happen.

I was nervous after seeing some reviews but still went with Empire. I'm writing this because they deserve a good review. My salesman was Karam, he was very nice and honest. I was quoted for living room, hallway, kitchen, and two sets of stairs. I decided after that it was too much work to do all at once and when I messaged Karam he said, "No problem." I ended up just doing the living room and hallway... for now. Installation was done two days later by Ever and Michael (Installers #**). Ever and Michael were awesome, very friendly, clean, professional, and respectful. I will recommend Empire and request this team in the future.

I've had rugs installed in my home by Empire Today last month. My floor now looks better, bigger and a lot different. I considered other brands before I went for Empire but I know they were the one who does it fast and it would have been no problem. Also, Empire is professional. I also had a nice little conversation with the guy who installed the rugs about how long they have been installing rugs and such. Overall, they have a fast service and got the job done.

Our house got hit by lightning and was destroyed, so we had Empire Today install the same laminated floor and carpet that they did for us before. They're fast and personable, and it has been a positive experience overall.

Empire Today's product was definitely cheaper than other brands. They installed carpet in our basement and I got the thick padding. I like that a lot, it feels and looks good. Everything from the initial meeting to the installation was all very smooth. So far, it's been great.

The quality of the flooring is great. There were just a few hiccups with installation, but things were worked out. Customer service has been great, as was the salesperson. Still waiting for a fix, but am positive it will be taken care of quickly and professionally. Laminate installer was very professional. Both installers worked quickly. They took pride in their workmanship.

We got our carpet! Thank you to the employees who took our concerns seriously. We worked together to resolve previous issues we had with our installation. Requested an entirely different crew and our request was met. The carpet is fabulous. Not happy with the fact that our salesman would not return our calls or text.

Sales rep showed up on May 12th and seemed very professional so we set a installation date paid our 10% upfront and thought this would be effortless. Installers show up on May 18th and notifies my fiance the sales rep measured wrong and they do not have enough material to complete the entire job. The installer says, "We have enough for the kitchen and dining area but not enough for the laundry closet... but we can come back and finish at another time." My fiance agrees and the kitchen/dining area were completed but not the laundry closet. Installers said, "We will submit a ticket and notify you within 24-72 hours to schedule a date to come back."

Empire Today installed laminates in our sunroom. The installation was perfect. They came on time, did whatever they needed to do and they cleaned up after. I like all the features of the floor and I was very happy with them.

I’ve always been with Empire Today. And I’ve considered other brands but they are better. I had them install carpet in my bedroom. I like everything about my new flooring and it has met my expectations. Empire is an excellent company and my experience has been spectacular.

I have rugs installed at my home by Empire Today. I'm very satisfied with their rugs. I like the Berber style and I'm very happy with them. Their guys were all very polite and the ones who put it in were good too. I would recommend Empire Today.

I went straight to Empire Today figuring they were the Cadillac of flooring. They installed laminate flooring in my home. I called them for repairs and everybody came out and they were pleasant. The only problem I'm having and I've already had to place one service call to them was the seams on the steps. The flooring was constantly coming apart. I had them to come once before to do a service request and I need to put in another one because it's becoming creased again. As the flooring gets ready to curve over into the next step, it leaves an opening like it separates from the actual lip of the step to the actual flat flooring. It keeps on creasing where one can see the actual tan of the wood showing that it had separated. Empire Today sent the gentleman to come and fix it. But over a period of time, I look down as I'm going down and I can see the creases open.

The first salesman to come out was so rude I asked for him to leave and his manager sent me out a new salesman that was very professional and very helpful. I was very pleased with him. The installers came today and put down the padding and the tack strips. With this completed they laid the carpet and saw that it was 2 feet short. Now I have to wait another week to get the carpet laid. I have furniture from that room in other rooms and we have to not walk on tacks and keep the dog off tacks for another week. And for the inconvenience I get a whole $50 which will not fix me blowing a vacation day next week to get the carpet laid. Empire this is my first time using your company. I am not a satisfied customer at all!!! The rating for customer service is based on the second man.

On January 17, 2017 three were installed with Ocean Villa Brazilian Cherry Hardwood Floor. After one month of installation the floors began to crack and lift in the center of the floor. After numerous complaints the company decided to send two inspectors. One worked with the company and the other one is outside inspector. I went to the office of State Senator Ruben Diaz and informed them of my problem with the company. After several phone calls and finally speaking to a supervisor. I was informed that the problem was not the material but a problem with the humidity. Floors were installed in the middle of winter and no one is living in the apartment at the time. All repairs are being done before anyone can move in. During the winter season the boiler is on to keep the apartment warm.

The sales rep with Empire was very good, he went through a lot of books before he found what we actually wanted, but that being said the sample that he had in the book was much shinier than the actual floor when installed. I was a little disappointed that it wasn't shinier. The installers were very nice but we had just had our kitchen repainted and they hit the walls in several places and the paint popped off. They told us about it but after they left we had to go around and repaint the spots they ran into.

I bought carpeting from Empire Today for the living room, dining room and the hall. I went with them because they said they could install the following day. I had a date that I had set aside for Empire Today to come out. They called and said that the carpet was not available so it had to be rescheduled on a day that my husband has a procedure and that's not a good experience. On the day of installation, when they asked for payment, I called first and explained to them that the carpet's color was almost like what's in the closet already, so we didn't want it in the closet. But they did install it in the closet. The sales person said that I would be reimbursed for the carpet for the closet. But I haven't heard anything from them. But I do like the padding and the guys who came to install were very nice and fast. They asked if there was anything they could do before they left. Overall, they did okay.

Empire overbooked their workers on the day they were to put our rugs in. Their guys arrived at 5:30pm when they were supposed to be done by 6pm. When we asked to reschedule for the next day because we had to go out we were told that we would have to wait two weeks! All of our furniture was moved. The poor guys ended up working until 10:30 at night, and so we were up til after 11:00 on a work night. Empire is not committed to current customers.

I considered other companies, but when the Empire salesman showed up, he was very thorough and I was impressed with him. I was looking for a long-wearing flooring and had the industrial carpeting installed in the basement of our home. It looks good. In fact, the installation crew was so good I’ve asked for them again and we’ve ordered more carpeting, which is coming on July 23rd.

We had carpet for our living room installed by Empire Today. We availed of their 50/50/50 special where some of the price were off on the carpet, some on the installation, and some on whatever it was. Their worker who came out and measured was good. I was also pleased with the two Mexican men who put my carpet in. I could hardly understand both of them but they were super nice. So far, the carpet seems really good and it never looks dirty. I knew that the carpet that I had back then was clean because my husband was cleaning it often with a heavy carpet cleaner. And then, the next day or two, the stain was still there. I have little grandchildren playing around and I want to be sure they're on clean carpet even if it looks stained. Nevertheless, we were very satisfied with our experience with Empire Today.

I made an appointment two weeks ago for a specific date and time. There were many earlier dates, but I chose one where I could fly in and meet with the sales rep. Six hours before the appointment, I get a call telling me they cancelled my appointment and to call and reschedule. I called the customer service number and she told me that they overbooked so they chose me to cancel. I told her I made it two weeks ago, and in fact I am sure I was not the last one to make an appointment. No help at all. DON'T USE THESE GUYS. If they do this to try and get your business, you can just imagine if you will ever get your floors done.