Empire Today Reviews

When we got the flooring and we did the financing, Empire Today told us that it was 12 months without interest. But I was never told that I was supposed to make some sort of payment every month, which wouldn't have been a problem. The rep said to us to just pay it off when we sell our townhouse, which we still haven't done. So they have to be a little clearer. When I got a bill with a charge on it, I called Empire and they were very nice. They took it off because I explained that I was never told that I had to make a minimum payment. Other than that, everything was fine. The flooring looks very nice and Empire was very easy to work with.

I had gotten quotes from other local installers and local people who had installed in our friends’ places and we were going to go ahead with the lowest one, where we had the reference and it seemed like they had done a good job at our friend's place. But I had already called Empire also to get an estimate and the salesperson came in before we went with the other vendor. He gave us a better deal and offered to beat the other quotes that were given so we ended up hiring Empire Today. But when the installer came, even when we called the manager, they did not honor the quote. We had to pay $3,000 extra on top of that. The installers had already removed our carpet and flooring so if we had not hired them, then we would have to wait and get another one and it would have been a mess. Thankfully, we had that much money. For people who don't have it, it's gonna be a real pain.

I’m very disappointed with the way Empire has treated me through the whole process. I was scheduled to get my kitchen floor done and Empire did not show up and I had to reschedule and they did not show up for the reschedule. Now I have to reschedule for another day and miss another day's pay and Empire does not compensate or anything. They just say that they’re sorry. This is poor business for a company that’s been in business for so long, I would never use Empire Flooring again and I hope this doesn’t happen to anybody else that uses Empire Flooring.

A long time ago, I had Empire install carpet in one room. They had the best deal and they did a good job. The carpet was nice too. I'd recommend Empire to anyone else.

Empire Today came to my house and did a presentation. I ended up purchasing vinyl flooring which was installed in 700 square feet room. The installation went smoothly. I had a lot of questions answered and certain things were taken care of. The installation was done in one day. They came here at 8:00 in the morning and they finished at about 5:00. They cleaned up behind themselves and they let me know what they were doing. I'm satisfied with the quality of my new flooring and I would tell my friends that they should take a look at Empire.

DO NOT USE THIS COMPANY!!! Once they put their floors down and get your $ they have nothing to do with their customers. They put down damaged flooring we have been back and forth with them for months. Samantha ** is the worst to work with. She lies and does not do anything to help but put you off and Rachel ** doesn’t return your calls! They send people out. No one has the same story. They give you the run around. We have paid for a plumber to prove there was no water damage. Now have a certified flooring contractor to come out and contact the TV station here in Charlotte and then my attorney! Please Please in your best interest run from these people!!! I have pictures to prove and they still do not want to right their wrong!!!! Worst customer service.

I got my carpet a few months back, and it's in three bedrooms. Every time I change my carpet, I go with Empire ‘cause it always turns out good. It's quality stuff for a reasonable amount of money.

I manage rental properties and called Empire for a quote, but got hung up on as soon as I told them I was not the homeowner. Rude customer service. I am thankful they showed their true colors before it was too late. Hell NO, I will NOT be hiring Empire to install carpet in three 21 unit apartment buildings.

The sales rep was friendly but I wish he would have brought more samples of potential products I could have had put in the kitchen. At first, he quoted me a price that seemed pretty high. Then he called his boss and had him on speaker phone the whole time, which made me think it was preplanned. Why would you put a call with your boss on speaker, not knowing what he was gonna say unless it wasn't prearranged? Then he quoted a lower price to make me think I was getting a great deal.

When the installers got ready to lay the carpet in the basement, the wiring for my internet was pinned down and they pulled it up. But they didn't staple it back down. They never fixed it because they said they didn't do it. But it wasn't like that before they came. I didn't like what they did about the wiring but they did a good job in laying the carpet. When they did the carpet upstairs in my bedrooms, I had a real big problem with the person who came out to give me the estimate. The installers came at 12:00, but they didn't get started on the job until 2:30 because the person who came out to tell me about the job ended up telling me he had a lot of other customers and he didn’t need my business. I paid the money already, but it was something about them not switching it over from Luna to Empire, and they had 10 days to do that.

Empire flooring gave me an estimate and promised me they could easily match my hallway flooring for rooms attached. I paid them a down payment of $3000. When they showed up to do the job, they had no flooring that was even close to matching and then wouldn’t return my down payment of $3000. Scammed!!!! They could not do the work until three days after I signed the contract, which then made the down payment return void. So they kept the money without doing any work or product?

We just bought a house and it had god-awful red shag carpeting, which had to go. My sister-in-law recommended Empire Today so we called and everything was wonderful. We considered other companies but Empire's price was lower and the whole entire process was better. On installation day, they came over to the house and moved everything that needed to be moved, which was everything. They took out the red shag carpet, laid the new flooring down, and put everything back. They were done in a day and that, to me, was unbelievable. And the new flooring is beautiful. I'd tell others to not waste their time with other people and go straight to Empire Today.

I had carpet replacement in a guest bedroom and the closet with Empire Today. I went to the store and looked at samples then I requested someone to come and do an estimate for me. It was more convenient and affordable. When the sales rep came to my house, he had everything. He was showing me the different options that I had. Two people came for the installation and did it for two hours. The work they did looks nice.

If someone's gonna get carpeting, online is the easiest way to do it. Empire Today's presentation was really good too. The sales rep had plenty of samples and went over everything in detail. I had carpeting installed in two rooms and it took one day. It didn't start off very well ‘cause the installers didn't know which carpet I ordered, and they may have installed the wrong one. I couldn't remember if the carpet was the one that I chose or not, and I looked forever for the paper for the carpet I ordered, but I couldn't find it. The installers should have known off the bat what carpet I ordered. I was assuming that the carpet would come here already marked, but the installers had to have me come out in the truck to pick it out, which I thought was not very good. They had carpet back there wrapped up with different names on it, some that I went over with them. One installer also spoke hardly any English.

The sales rep was very friendly and nice. I'd give him a 10. I had laminate installed in the den, and installation was good too. Empire Today was supposed to come and remove the tiles underneath, but they didn't because it would have been a mess. The tiles underneath were the mosaic ones wherein they break up pieces of tiles and put grout over it. They said it would've been too big of a job to do and couldn't do it, so they just put the laminate flooring over it. We had sticky back tiles on over it and they took that up. The job came out really nice, and I love it. It's level, and my favorite is it looks really good. I told all my friends it's beautiful and showed them pictures.

Empire installed our waterproof laminate. We liked their rating and the longevity in business. I had them come to me and that was very refreshing. The fellow was very informative. He had the product in the car so we could see what we're wanting to buy at the time. It was a straightforward experience. Install was very quick. They got here when they were supposed to get here. They got done a little faster than I thought they would. There was not an issue with anything they did. The trim was excellent. It looks like a new job when they got done.

I bought flooring from Empire Today, and that experience was good. However, they reached out to me recently with this whole spiel about a deal they had. It was a promotion for 50% off flooring and install and they asked me specifically if I wanted the same flooring I just bought. I said, "Yes, of course." They got here for my appointment and the guy said, "That flooring, actually, doesn't fall under the promotion." I said, "We specifically discussed that. You literally walked through the door and confirmed that I wanted that same flooring." It felt like a bait-and-switch. It was a waste of my time, and I didn't appreciate it at all.

Empire Today did a very nice job on the carpeting that I got from them and they were able to get it done quickly. Their price was good and I would hire them again.

We had carpet and like a tile flooring in the kitchen, and then the new LVT in the living room and hall installed by Empire Today. We love the products. The sales experience was very pleasant. The rep was very knowledgeable. All the samples and everything were ready. I was impressed with his knowledge of the product itself. As far as the install, the guys were done in a day. They had to come back the next day and finish some trim work and some of the little closets, but they had 90% of it done in a day, so I was very happy with it.

I love the work that Empire did on the kitchen floor and laundry room. I like the color, too. It's grayish on the floor in the bathrooms and the kitchen and laundry room are black and white. The rep did it in a timely manner and the installers were also very polite.

We wanted to stick with Empire Today and we wanted a certain carpet. We wanted it to last for a long time. That's why we chose Empire. Two guys had the flooring done in four hours.

We had carpet and laminate installed by Empire Today. Someone came and did the presentation to my home. Customer service-wise, it was outstanding. He did a great job. He explained everything. He went over it again if I had questions. He made it very clear. He brought in all the samples, showed me different styles, different samples, used his little bill where he took a picture and could show actually the room with the laminate in it or the carpet color of my choice in it, which I thought was neat. He talked about the timeframe and how it could be done. He did an excellent job.

Our overall experience with Empire Today was as good as one can expect. Their pricing could be a little bit lower, they showed up on time and did the job quickly. It was very smooth.

I booked the appointment online and Empire Today came to me. The salesperson saw the space that I was working in and brought samples for me to choose from. He had a good selection. He was friendly, personable, and explained the product and process well. Also, the installers came on time and completed the job. I had some recommendations, which we ended up adopting. They were courteous and did a good job of cleaning up.

Working with Empire has been my biggest regret. I have never had such terrible customer service especially after spending so much money with them. I got LV flooring done back in 21'. Within that 1st year they was lifting and buckling. They sent people out 2 times with the same answer "I don't know what is causing it" so they would take the flooring out and lay it back down. Well now it is lifting again in that same spot and also in 6 other spots and since it is out of warranty they want to say it is due to the cleaning products I am using.

The product that the Empire salesman swore was "bullet-proof" is awful. The product is buckling from the smallest water spill and around entries, it is pulling at the seams and the most plasticky, sun-glaring ugliness ever. The product that was shown to us, is not what was installed. I have been trying to work with Empire to resolve some of the issues and they have not responded, closed our file, claimed it was all our fault even though we bought an extended warranty. They have sent two installers out to take pictures of the issues, one set of pictures was magically lost and the other was dismissed. Both installers said they can't fix our issues without installing thresholds in our open floor plan first floor.

I have never seen such a horrendous display of service/communication from a company that manages sub contractors. Had to have my contract revised and resent to me 10 times over errors, ridiculous. I had work done it was beyond acceptably delayed (2 weeks to do 2 rooms of a townhouse), no communication. You have to be there when the contractors show up, but never know when they are coming. A new crew came and refused to haul away the old flooring when it was already paid to be removed. It would have been easier if I had just hired someone myself in person. Very horrible service, would never recommend to anyone.

We have used Empire before and we had great service with them. This time, the sales rep came out, and we showed him what we wanted, then he showed us samples. We picked it out and we discussed the padding. It was very good. We had carpeting installed in three of our bedrooms, and it took two hours. Three installers came in, and they were very kind, respectful and generous 'cause it's a brand-new home. They removed the carpeting that was put in 'cause it was not very good, then they installed the new carpeting. It's very good quality, and we also love the color. It was perfect. If anything spills, we can use some soap and water or just water to get it out. All in all, I love Empire Today. They're great, and I have recommended them as well. They did my daughter's house also.

I've used Empire Today twice. A few years ago, we had laminate flooring on the main floor. And a few months ago, we had carpet upstairs. The installation was great both times. The installers were very professional, very nice, and Worked hard. I recommend Empire Today to friends.

They did a good job with the carpet installation and the price was okay.