Empire Today Reviews

We have a relationship with Empire that's ongoing and they follow what we need to do. We're a water restoration company and we use them for everything.

My first experience with Empire was horrible. The rep that first came to show me options was delightful and very helpful and she did her measurements. But when it came to the appointment time and when the installers were supposed to come, they were late for almost two hours. Then, when they did finally come, one of them ripped up my old carpet and then said that they don't have enough carpet. I asked him if he did not notice that they didn't have enough carpet when he ripped up my carpet. I have a two-year-old and a three-year-old and underneath the carpet, there are staples or something and I don't want them to step on them. He ripped up the carpet and left everything else uncovered.

We've been return customers of Empire Today for a couple of rooms and recently, we had engineered hardwood floors installed in a spare bedroom. One guy did the whole floor and his name was Lucas. The communication from his pre-arrival, to letting me know when he was going to arrive, to the install, and to the clean-up, was flawless. There wasn't anything that stuck out to me that I was concerned with when he left. It really was fantastic and the quality of the flooring is outstanding. I did not know that engineered hardwood floors was even an option. From the optics of the look and the feel when you walk on it, it's a little bit thinner than normal hardwood floors. It's a half-inch versus three quarters of an inch, but it really is perfect for us for a spare bedroom. And the color meshed pretty good with the hardwood floors that we have in the main living area.

I had Empire Today install carpet in a home and my experience was okay. However, there were some hiccups. The rep was supposed to charge the full amount, and he didn't, so the install guys didn't wanna start. It ended up taking all day, which was not great. Other than that, the carpet looks good.

We are in an office. The carpets upstairs were redone. It was easy and smooth.

We like Empire. They're easy to deal with. We're an apartment complex so we use them for our apartments. It was very easy to purchase the carpet. The installation was great. It was quick, clean and easy. The installers always finished in a day. They were kind and respectful.

I had carpet installed by Empire Today. I like the convenience and their price. The new flooring has been fine.

The salesman from Empire Today was very helpful when we did the initial installation a little over a year ago. The installers were fantastic and did a great job. They had a big job to do and that went well. The price was alright. They had the color I wanted and the timeframe and that was more important. I was happy to pay what they offered for what I received. The salesman calls me too much though and I don't like that. Empire has done my entire house and every room but they called me six weeks after they left and asked if I wanna get new floors again. That's a bit redundant. They’ve called me five times since then. The floor is only a year old. I appreciate them trying to capture business. I'm a business-getter myself, but I don't agree with doing that.

I've used Empire every time I've gotten carpet. I had carpet installed in the lower level of my home, in the basement. The installation went fine. They came in and everything was cleared out. It was only one TV entertainment set thing that they had to move. They were very professional and did their job. The quality of their work is great. That's why I go back to them. I know what I'm getting.

Empire Today has installed carpet two different times for me. There was one bedroom, then there was a basement stairway. It was a challenge to get all of the pieces together. It was a bound carpet for the bedroom, which there were a couple of installers that came, that did not have the right equipment to do it. Everybody continued to be kind, but still, it took us a couple of tries to get it right. Once we got it figured out, it was good. Everybody was knowledgeable about what they were doing. There was just a miscommunication about what was being done. Other than that, the carpet is good and it's holding up well. I would recommend Empire Today. My experience was good.

The workers were very efficient and professional. They kindly helped move items out of the way and was directly about the business. They answered all my questions and made me feel like they had everything under control. Everything was perfect. When the job was finished, I has a beautiful home.

Last year, we had floors installed by Empire Today on the first floor in my home, and I was very happy with them. Then a girl called me and said that they were offering 50% off carpeting, and I said, “All right. Well, come on over and get the estimate,” and then I went with them. I had carpet installed on my steps and my hallway and then one of my bedrooms. I'm happy with them.

Empire Today seems confident and competent. Their representative was direct and professional. The installation team did a beautiful job. They installed laminate. I love it. It looks amazing. Everything is wonderful. I'm pleased. It was a good experience. I would use them again.

When Richard came out, he was able to answer all my questions. He was a good salesman. I had Empire Today to do a carpet for me and it’s good quality for the price and for what we chose. We have a lot of compliments from the surrounding guests that was there to see it and talked about how nice it looks. It got a little tricky with the installation because the installers were not conscious of time. But I was able to call Richard and he was able to handle those things when that time came. So, for the most part, that was the only negative thing about it. Overall, I was satisfied.

I did an appointment online with Empire Today, and somebody called within an hour and scheduled an appointment. I have an email confirming it for Monday, November the 4th at 9 o'clock in the morning. They never showed and I didn't hear from them again. So, we went with somebody else.

I had two crews for the installation of my Empire flooring. One did carpet in three bedrooms and stairs, and then the other crew did luxury vinyl plank in the basement and the master. And those guys are 110%. They did a phenomenal job. Everything went perfectly the way it should've gone.

I did the floors in my whole house through Empire Today. I had installments in two different times, six months apart, because I didn't have all the money to do the entire house. My first salesman was great. The second salesman wasn't as great. I thought he was, and then a couple of things weren't down on the contract correctly. So, I didn't get exactly what I wanted but the floor looks great.

Over the past couple of years, we've had multiple products installed by Empire Today. I'm a contractor and we subcontracted to the company for multiple customers. My experience has been very good. I'm very happy with their pricing. Their website is user-friendly, and they do a great job with their sales and marketing. I work with their regional sales manager, Ryan, and he has been nothing short of fantastic to work with. He was responsive and great with the customers. I feel very comfortable sending him into my customers’ homes. He speaks with knowledge and gets the estimates knocked out in a very timely fashion. It always takes within just a couple weeks to get things installed. I would tell others to do business with them. I would immediately share their contact information and encourage anybody to work with them.

Larry and his team couldn’t have been more cordial and thorough explaining how the flooring will be completed. They worked continuously all morning and made sure everything was cleaned up and items put back in place. They did a terrific job!! They kept the dust to a minimum and reviewed how to take care of the flooring.

We would recommend Empire Today and would use them again. We have used them several times over the years. Most recently, to replace some carpet in the steps and in the upstairs hallway. The quality is good. We installed the same thing in another part of the house. It's what we expected. We estimated what the cost would be before the person came out and it was what we thought it would be.

Empire Today's estimate was great, and I went with it. Also, they were speedy. They installed our carpet.

I like that they communicate updates via email. They're very good at hitting the days that they say they're gonna be there also. However, they do not use our system, which is required for all of our vendors. But it's somebody above me that's working with them to get used to uploading the system. They upload photos and I've seen a few work orders where they have uploaded photos. But sometimes I've gotta reach out, chase people down, to get photos. But the quality is there for the most part.

I’ve gotten my flooring from Empire Today in the past 30 years. This time, I got vinyl. I'm waiting for someone to call me concerning the floors for my warranty. It seemed like they were coming up a little bit in the master bedroom. They were not popping up. but you feel it loosening up. It could be the house shifting but I still want them to come out and check it out. I thought the warranty was out and had I known better, I would not have waited that long. The flooring downstairs could have been installed better. But I still love Empire. The first time I got carpet, I didn’t know better back then. When the other people came to do the upstairs flooring, they went underneath the radiators. The other installers told me their hands couldn’t fit. But they were here to do a job and they should have gotten someone with smaller hands. Other than the two glitches, I've never had a problem with Empire.

Empire Today did carpeting in one room. The product has high quality. I had the same salesperson from a past experience with them, and I like the quick estimate and appointment.

Empire Today was affordable and their product looked like it was quality flooring. I bought the LVP and the rep who helped me was very informative, nice, and professional. The installation was good and it is a high-quality floor. But when I bought my floors, I had to put down a 50% deposit, which doesn't make sense. As long as I pay before the installation, I shouldn't have to put a deposit in.

I've been working in this industry for about three years now. They've gone through several sales reps. The gentleman I work with now, John, he's actually local here. The other two reps that I dealt with, they weren't even in this area. So, when he took over, and he was actually local in this area, he came out and introduced himself. We kind of spoke, went over some of the needs and requirements and expectations that we want. And so, that's how that relationship kind of formed. So we try to get ourselves on the same page and it worked out, so far.

I was guaranteed over and over that they have plenty of our carpet choice in stock. Available next day. I couldn't count how many times I was told that. So I called about a week out from when we wanted installation, picked a date, paid the deposit, got everything ready to go. All of our employees vacated their offices, moving computers, desks, files, etc. for Rich to give me a call at 3pm the day before delivery to tell me they didn't have the carpet, and they had no idea when they would get it. I wasn't available, he didn't leave a message, he didn't try to contact me in any other way. Just hey let Lauren know that I called, which I assumed was a confirmation call. I called in the morning to see where the crew was, and imagine my surprise that there's no carpet. No crew. UNBELIEVABLE. I will NEVER call your company again, and I would make sure to go out of my way to tell others the same.

Someone from Empire was supposed to come by our office, Prince George's Soil Conservation District, on Thursday, November 21, 2024 to go over floor samples and give us a quote. No one showed up and we didn't even get a call. The other carpet company had no issues with showing up and is eager for our business.

We had an appointment to have Empire come out install carpet and laminate flooring. I decided to go with empire because 40 years ago my neighborhood carpet by Empire and it was beautiful and it was done. The installation was absolutely fantastic. I made a grave grave mistake. I contacted the Better Business Bureau and General attorney I have to seek a lawyer. I don’t live in a home but we have a beautiful mobile home that my husband bought us back in 2007 and it’s beautiful with.

Empire claims they have trained, certified technicians. They do not. First crew to show up couldn't do 60% of the installation because they didn't know how to lay the grouted tile. Salesman royally screwed up the work order and they were unprepared for what they were supposed to do. 5 men on the crew and only one spoke broken English. Told me he needs a good review so he can get more work through Empire. I'm guessing they have no actual trained technicians and just contract out to the lowest bidder while charging you top dollar for installation. Probably why they strongly suggest hiding your valuables while the crew is there (which I thought was odd well before the crew showed up).