Empire Today Reviews

I was happy with the work that Empire did and everything is going well. I had hardwood floor installed. I got different quotes, and I ended up going with Empire because they matched the numbers that I was interested in. The rep I worked with was very punctual and professional and she was able to work with me as far as the product that I was looking for in the timeline of the installation. She was great. The installation lasted two days they said it was gonna last. The guys were here and moved my furniture and went beyond and installed padding in all my furniture so that it was easier to move and not scratch the flooring. The installers were very nice. They also had good pricing, and they were professional, and they have good quality items. And I will hire them again if I need any more flooring. I would definitely recommend them to friends. One of my friends came to see my floor, and she liked it. She was supposed to be contacting them for a quote for herself.

I had laminate flooring installed in three bedrooms and two baths. I've used Empire Today before and I decided to use them again for this project. Everything was good and I have no complaints. I would recommend them. With Empire, they'll come in and get things done in a day. With local contractors, they come one day and say they'll be back the next day, but then three days later they come back and finish.

We got luxury vinyl planks from Empire and had them install the flooring in our kitchen and living room. The cost and quality are comparable to other brands that we considered. Plus it was on sale. The salesperson that we dealt with was remarkable. He bent over backwards to meet our needs and answered all our questions and he didn't pressure us at all. He just provided the information we asked for and he was wonderful. The installation took less than the amount of time that was provided. The team that did it was great. They were very professional, very personable and friendly. We like everything about our flooring, We like the color and the durability, and we like that it is waterproof and easy to clean.

Every aspect of this process went smoothly. Carl L was very patient and accommodating as I couldn’t decide among the many choices of carpets. Empire will install my carpet in a couple days, so I am thrilled.

We had Empire install two different carpet for stairs and the living room floor. Everything went well. The installers were pretty accurate. The salesperson was wonderful. The installers were great. So, I was impressed the whole way around. I'm very pleased.

Empire installed our hardwood floors and carpet. Their cost and quality were competitive to others, but I know that Empire stands by their products. We did carpeting in the bedrooms upstairs. The hardwood floors were done in the living room, dining room, and stairs going up. So far, the quality is all good. The installers were very neat, and they cleaned up after themselves.

I used Empire's services to remove all the existing hardwood and install subflooring and LVP in my new home in 2023. DO NOT make the same mistake that I made. The salespeople will come in and lie straight to your face in your own home, and you will be stuck fighting with EXTREMELY rude and sexist customer service representatives 3 years later. The salesperson told me that the installation would be complete in 1 day. AT the end of the 1 day, the workers left and left my bed, torn apart, exposed sub flooring, and nails lying around my house. I had to fight with customer service and book a hotel room, as well as file a formal complaint against the salesperson who lied to me and then never picked up my calls or answered a text when I was trying to get this sorted out, and had nowhere to sleep.

I had carpet installed in four rooms upstairs, the hallways and the stairs, and it went well. Empire Today said it would be done in seven hours and although it took longer than that, it was fine. The installers were good. They were super quiet and didn't even talk to each other that much. That was weird but the quality of the work that they did was great. The flooring is fluffy, clean and feels nice. Empire Today exceeded my expectations and I would recommend them. The consultation and the installation were within three days, which was very quick.

My sister went to a Home and Garden Show, and got Empire Today's card there. I also used them previously for my mother's house when I was getting ready to sell it. I recently went with them and the salesman as well as the crew were great. I'm very happy with my new flooring. It looks great. My previous floors were ruined by a leak and Empire Today came in and replaced them. I would recommend them to a friend.

I called Empire Today last year, and then it was a little bit pricey because I want wooden floors. But then, my husband's friend worked for them. So, we got it from him. He was able to work with us a little bit more. The wooden floors are finished now and they're really nice. The installers were good. They moved stuff for me and they were nice. They were very polite.

Empire Today was quick, professional, and the job was done. Once the sales rep came along, it was cheap and efficient, as expected. I had LVP tiles and carpet installed in bathrooms. The installer busted his butt out here late night getting it all wrapped up fast for us. He cared about keeping the carpet that was brand-new from the previous owners in good condition and taking care of our new flooring as well. It was construction, so it was loud. But we were doing renovations, so that's fine and it was smooth. Also, it looked good for the price.

I informed the salesman I had dogs and I was concerned about the nails with carpet. I was recommended by the salesman a type of carpet for my living room which was “pet safe”. Their pet safe is for urine not nails! I have complained about the carpet pulling up in several areas and they suggested I pay for them to fix it! This is not acceptable! Please make sure you get the product that is correct for your home. Empire has still not responded to my last email over a month ago. Don’t use them!!

The installers that I had were brilliant. I am pleased with the work that they did. The installation was quick. However, right by the closet where they had put some silicone, I noticed the silicone is lifting. But I am pleased with it. I just wish I had chosen a lighter laminate. When the rep came, he didn't have a wide variety for me to choose from. The one I chose is a little dark, but I'll get used to it. I would recommend Empire Today to a friend because the price that I got from the sales rep was a little cheaper than Home Depot. But when the guys came in to do my work, the floor wasn't level, so they had to level it off which cost me an extra couple of dollars that I didn't intend on spending. Other than that, the two young men worked wonders.

I had done business with Empire Today. I wanted some extra work done, so I just went back to them. I had a great experience. Also, the price was very reasonable. If you need new carpets and wood flooring, because I did both with Empire, go to them.

I used them to install some laminate on my staircase, and I made the horrible mistake of rehiring them to install Engineered LVP in my foyer, kitchen and family room. It was the worst experience. Actually, experience from HELL. The contractor did not do what he was paid to do, however I was charged for it. I reached out to Empire management, and they did not believe when I advised the contractor never removed my old flooring before installing the new floors, although I was charged and paid to have removal of old flooring.

Terrible customer service! Caleb ** sales who is the sales manager provided unprofessional expectations and terrible communication. Avoid this company.

I liked the knowledge of Empire Today's sales rep, the quality of the carpet, and the way they built up the company. They sent two guys and the installation went without a hitch. Once the carpet got done, it was beautiful. It changed the look of my living room and the bedrooms. We were satisfied with it. However, a week later we noticed that in one of the bedrooms, once we closed the door, we saw a stain behind it. They installed carpet on the stairs, leading to the second floor. And on several of the stairs, you can see where the carpet has started to come up.

I had carpeting in a basement rec room, a bedroom, a hallway and stairs. Empire Today did a fine job. However, I had pet damage. We inherited my mother's cat so I wanted the best carpet for animals that I could get. From what the rep showed me on those little squares, I picked one out. But once they installed it, I said, "I don't think that was the right color. I don't think it was the right one." But we ended up taking it. I'm not totally happy with it.

We had the LVP, the laminate vinyl planks installed by Empire Today in our kitchen and first level bathroom. The cost was good, so I didn't look at anyone else. They scheduled the installation, they came, and we were good to go. The trimming along the baseboards is not my favorite. Other than that, the quality met my expectation. I love it.

One of my friends told me that she got a carpet installed and I was hesitant. But with the 75% off, I thought I would find out what was going on. When I contacted the person to come here and I was well-satisfied with what they gave me as a price, I said, "Okay, you can do it." My carpet is installed. It was two guys and they were excellent. They took care of everything. They took care of my furniture well. They didn't damage anything and they did a great installation.

Our vinyl flooring was done by Empire Today. The quality is good. Everybody likes it. Everything went well during the installation. Everything was clean. These people were very on time. They did everything they needed to be done. As far as Empire's customer service, they are very responsive. The price was good, too

Another company's price was too much for us to afford. Empire Today had the 75% off. So, we decided, “Let's see how much they’ll charge us.” The rest is history. We had the luxury vinyl planking installed in our kitchen. I'm happy with it. It's very good quality. It's easy enough to clean. I went online, and I ordered the cleaner specifically for vinyl planking floor. You have to go over it every day. Looks like a dry Swiffer. It picks up little things. But when you go to wash the floor, it's not an issue. We reported to Empire that the installers messed up our dishwasher. It's out of alignment. The dishwasher was attached to the counter, and they broke off the bracket and the piece of wood from underneath the counter splintered. Miguel got in touch with us, I sent pictures, and the rep wants us to send two estimates.

Empire got great customer service and great presentation. I had them install carpet in two bedrooms and a hallway, and it was a good experience. They did a great job. I also used them before in the past. They installed the carpet for us last time, but we got it messed up. Our new carpet is good and comfortable. I like the quality and the softness.

We've used Empire Today previously and this time, we had carpet installed up the stairs through the main upstairs hallway into a master bedroom into the walk-in closet. I went to their website when they first did our whole main floor. When we knew we were doing new carpet, I went to the website to look at the carpet options, so they were prepared when they arrived. The rep who did the presentation was here for just over an hour since I knew what I was looking for. The crew was great when they did the installation. They were polite, friendly, cleaned up very well and did a good job. I would recommend Empire Today.

We had the carpet in our bedroom done by Empire Today. I looked at a few companies before using Empire, but I liked Empire's install time so I went with them. The installation went good and took about an hour. The installers were professional. They were very nice and polite. The carpet is tight and is not coming up anywhere. So, they did a good job. Our new bedroom carpet is comfortable on the feet. I got one of the highest grade carpets. I would recommend Empire. The salesman was really good, I got a discount, and they were very professional on the install.

Empire Today did a fantastic job. We got wooden floors installed in my living room and the hallway. I checked out Home Depot's wood and it wasn't good enough for me. It wasn't thick enough. Empire did my wooden floors about 18 years ago. They got a 10-year warranty, and they were worn out, and I needed them done. So, I've been thinking about getting them done for a year but I've been shopping around and I said I was just gonna let somebody do my floors that has a warranty on it. The guys that came to install did an excellent job. They’re very mannerable, and they took their time, and made sure it was nice and neat and done right. Overall, Empire got good products. They got a good salesmen, and they got good people that do a fantastic job.

My experience with Empire Today was flawless. There was an issue and we managed to resolve it. The team was very courteous and the consultant was knowledgeable. My wife is happy with the flooring we picked. The other parties that I contacted were either flaky or very expensive. I misunderstood what the salesperson said about the plywood that goes under the layer of the floor. So when I was told that I had to pay for it, I was a little upset. But he reminded me and he was right. There was an extra to be paid that he could not put in the estimate and he had told me and I had forgotten. So when he refreshed my memory, I said, "Oh, that's true," and we figured it out.

I got a list of pros in my area and I interviewed three, Empire Today being one of them. I found what they could do and the product they had seemed better than the other two. So I chose them. The presentation was very comfortable and there was no high pressure of any kind. The reps and I talked about what I wanted to do and how big of an area I wanted. They brought samples of tiles for me to select from. We talked about timing and preparation and what my responsibility would be in terms of moving things. They assured me that they would move anything heavy. Then, we talked about financing.

The sales representative at Empire Today was very helpful. Everything is nice with the new flooring except the white strip. I didn't agree with that. It doesn't match the flooring. The white barriers that go around the wall should have been the same coloring as the flooring. Otherwise, the flooring is nice.

I had a luxury vinyl tile installed in the kitchen, bathroom, and laundry nook. It's easy to clean and I like the light color that it comes with. The installation was flawless and everyone from Empire Today was very kind. They worked quickly and cleaned up after themselves. There was no mess left behind. Also, the cost and quality of Empire Today's product are superior in every way compared to other companies.