Empire Today Reviews

Empire's customer service was great. They were friendly, efficient, and fast. I would tell others, “Call them today and you'll have it by tomorrow.” They came out two days before the 4th of July, and I still got it done before the 4th. It was sweet. The carpet's quality is great. It was what I expected.

The gentlemen who came to the house did a good job. I asked him specifically what carpet would be included with the discount and we found what we liked. We had a little difficulty originally because the carpet we wanted wasn't available, and it was gonna be a while. Somebody called and suggested a change but we didn't want to change it. That delayed the installation a little bit. But we were very happy with the installer. The guy who headed the crew was very personable. They didn't rush the job. We're very happy with the carpet.

I purchased carpet for stairways and laminate flooring for the basement. They called us to let us know the installers were coming. They were on time and installed in no time. They did excellent work and made it look really simple. They busted their butts and did a great job. Working with Empire was seamless.

I used Empire in the past and I used to like them. I wasn't happy this time. They always have these ads on TV about how they're having a big sale. I called them but the rep said, "Oh, what you want isn't on sale.” I asked what was the best deal I could get and I wasn't thrilled with the price. We had to haggle a bit. The installers were very nice but the padding feels like I'm walking on the sidewalk. With my other carpeting, I felt like I was walking on a cloud. They told me I got the best padding. I said, “No, I didn't. Because I’ve bought from you before. So either your quality has gone to crap or that's not true."

The rep was very knowledgeable and he was a local guy. I liked him. He also had plenty of product choices. We were able to come to an agreement on the price that was reasonable. I went with the 12 millimeter vinyl planking that I really liked for the basement. A father and son installed it and they did a really good job. I highly recommend Empire. I would use them again. I have an apartment I gotta do, and then I gotta do a place in Florida, so I will definitely call Empire first.

The installers were very quick. They did very good work and they were very competent.

I had carpeting done and their rep Joel was great. They sent a crew out to install it and they did a good job. I'm so impressed. The flooring is excellent and it feels great.

I had hardwood floor installed by Empire. I called them and they sent a person out to give me an estimate. The rep brought the flooring and put it all down, and explained the different types of floors. I love the flooring. I just had an issue, originally, when they came out to install the floor. They tried to charge me more. I told them if I wasn't gonna get the price that I was told by the salesman, that they could leave. And it got resolved after that. But it took a while for that to get resolved, probably an hour. I didn't think it should have been that hard of a process when I specifically had a contract sitting right in front of me. But other than that, I was happy with everything.

They took care of all my needs. They answered all my questions. It was a fast experience. They did everything that I asked them to do and they did a really good job.

The rep had a lot of samples and talked real good. There were two very nice gentlemen that came out to do the installation. They worked consistently.

Empire Today did carpet in the previous home. We knew we wanted laminate, and it was just a matter of the Empire Today's rep talking to us about the different options whether it was padded or not, and if it had a wood back or padded back. Empire Today did a great job installing laminate in three bedrooms. They did it very quickly. If we spilled water on the floor, it was okay. We just have to clean it up. And it was just a wipe clean or vacuum. I’m happy with Empire Today.

Empire Today did a wonderful job. I called them then their reps came and did an estimate. I ended up buying laminate flooring and carpet for four rooms and the installation took two days to complete.

Last year, I was going to purchase the hardwood for the first floor but the agent that Empire Today sent was obnoxious. But this time, the salesman was very good, nice and fair. I already have a hardwood floor on the first floor. So, I just chose the closest color to the hardwood because they don't have the white plank. It's in the rooms on the second floor and it would not matter. We have two rooms and there were two groups who installed it and they were very professional. I was satisfied when they walked me through it but that night, when I walked barefoot over it, there were some areas where there were splinters. I called Empire and they sent a guy who fixed it the next day.

I like my floors but it makes a lot of noise. I don't know if they could have done something better with the padding. If you drop something on the floors, my husband's over in the bedroom would say, "What happened?" and it was only a fork that hit the floor. Empire had an ad running for $99 for any room and the carpet and the laminate. I called them but I found out that that was wrong.

They put a hardwood type of laminate down in my living room. The rep came up and showed me the paper and had me sign it. The installers came in and they moved the furniture. They took the carpet up, got all the nails up on the floor and prepped it. They took a little lunch and then they came back. I said, “Just you two?” He said, “Yeah.” It didn't take them long to put it down and put the molding up. And they were finished.

The salesman was very knowledgeable and really helped me a lot with my decision-making. He showed me samples and negotiated with me because it was a certain price I needed and he was able to help me with that. For the installation, they came on a rainy day and they tried really hard to get me that rug in that day. I didn't have a garage or anything and they couldn't cut the carpet that day. But they came first thing the day after. They did the installation extremely fast and never interrupted my routine at all. We had two rooms and a hallway done. I left and when I came back, they were gone. They contacted me saying that the installation was done and to make sure I check it out. I did and it was done very well. We're very pleased.

I was very happy with the salesman of Empire. It was a very pleasant and accommodating experience. The workers were also very pleasant. Everything went fine. Right now we're happy with the floor.

The salesperson was professional as well as the installers. They were good and cleaned up and I'd use them again. It was a good experience with Empire Today. The price is a little bit high and could be better but that’s okay. The work was done the way I wanted it done. I had flooring installed in the living room and the hallway and I love it. It's very nice. I can walk through here with bare feet. I'd recommend Empire Today. I tell anyone about any retailer shop around for the best price, but if I were gonna use Empire again, I'd make sure they're running a special on the installation and carpet.

I had vinyl flooring installed on my staircase and upstairs. Working with the installers was good. They cleaned up everything. If they had a question or wanted to know a specific way that I wanted the floor to go, they asked me. The flooring is an excellent product. I got a good deal.

I purchased laminated flooring for two bedrooms. The techs assessed the areas they would be working on and started moving items I left there. I had an area in my back bedroom floor that one of them needed to clear with the other if it could be built up or fixed. Once he conferred, everything was good. I was impressed with their work They were very efficient and they cleaned up when they left. They put everything back in place.

Empire was great. They installed carpet and the installers moved everything. I like the carpet in my room a lot and the colors are great. But that was the one that came with the padding underneath and it's not as soft as the other rooms that had the padding added to it.

My parents used Empire, and they recommended me to use them. I used them for when I got my first floor done, then I finished the rest of my house. Empire was great the last time as well as this time. The recent project took two and a half days. It was faster than I thought it was gonna get done and they cleaned up well. There was a bit of dust, but that's normal. It looked really nice when we went in there as well. If I'm having flooring done again, I would definitely use Empire again. It was an easy process, and it was a decent price.

When we first bought the carpeting from Empire Today, it wasn't what I wanted. But the guy kept saying, “This is all we got.” So, I ended up going with the light carpet. But I didn't like it once it was laid. Then they found the flaw in the carpeting. The guy that came to inspect it brought in a board with different carpets on it and he had a darker color that I liked. I said, “Why couldn't I have gotten that? Every time I saw something I liked, the guy said, ‘Oh, we can't get that.’” He said, “Well, you can get this.” Since it was a manufacturer problem, they went ahead and put the new carpeting in in the color I liked. We got the one that they originally laid picked up and they put this new one down.

We used Empire to replace our carpet in the finished basement. The installers carpeted over tile at the entryway that was not supposed to be carpeted leaving a lip and incline in the floor. We had to have the carpet pulled up and tile removed. We also purchased the protection plan that covers accidents, tears, snags and unraveling. We have a 5 foot tear and multiple snags. I contacted Empire to have them repaired under our protection plan and the claim was denied. They want to charge me $600 for a repair that should be covered under the protection plan.

We had LVP installed in our new home in 10/2021. We were sold a floor we did not want because the style we chose was "stuck in a shipping container" and did not have an estimated date of arrival. We needed to have a floor installed in our new home before we moved in with our toddler and newborn. Therefore, we had to choose a second option although Empire Today guaranteed they would install our floor before we moved in. We were told there was a lifetime warranty on the floors we purchased. We started experiencing lifting of the floorboards by 01/2022. When contacting the company they said the warranty had expired and we would have to go through the distributor of the floor product.

This overall experience had not been good at all. It's almost been a month and still no installation has been done. The representative came is smell like ** should have been my red flag. All measurements were done during consultation but when installers came out only 3 rooms were on the agreement. I was told to let them do the work and come back for the extra rooms (I would have transition strips separating rooms vs 1 clean pieces of work). Now I'm in contract but they have to come and release the extra rooms but I'm getting the runaround on when someone will be out. This whole situation just seems so unprofessional from a well known company.

Carpet Installation Fiasco with Empire Today. On 8/15/23 at approximately 12:15 pm, Eric, an installer with Empire Today arrived to install carpet for my three bedrooms.

Empire Today came out on 8-10-23 to give us an estimate on new carpet. After salesman called his boss we all agreed at a price of $3000 total with an 8 lb pad. The salesman said he needed a deposit of $1048.80 which we provided via a check. It was agreed install would be on 8-16-23. Salesman never advised us we would lose our total deposit if cancel contract. When contract came via email, it was 12 pages and the total price listed was $4195.18 and after subtracting our provided deposit we would owe on day of install $3146.38.

The installer came all the way out to my house (43 miles from the warehouse I found out), drove 3/4 of the way down my driveway and then turned around and said he couldn't make it and someone else would need to do the install another day. I called for 2+ hours and spoke to anyone and everyone that would listen and got absolutely nowhere with only a "someone will call you back within 24 hours." Alfred was the absolute worst customer service manager I have ever run across in any business and needs severe training before running off all customers. I was basically told, "Sorry, no one can get out there for another two days, we will not discount $1 for the inconvenience." I was told I could cancel but would lose my entire deposit of $1k. Needless to say I will NEVER use nor recommend this company to anyone. Please do your research as they have multiple negative reviews and I am just another one on the pile.

We purchased the vinyl plank flooring and it was installed on two stair areas, a hallway and two bedrooms. I knew that with Empire Today, we could make our decision and get the flooring installed in a short period of time, and that's what we needed. Empire told us to plan for a four-day window. The sales rep said they would probably get it done in three. But just in case, because I had contractors lined up back to back painting and tile, they said to leave four days. The crew came in and did it in two days. So, we had two extra days on our hands. We couldn't believe how fast, efficient and well done they did it in two days. They were great.