Empire Today Reviews

Empire Today did carpeting on the first floor of my condo which has four rooms, a hallway and stairs. A salesman had come to my house with samples. He measured everything when he was here and asked me what I wanted. I gave him my options, and he gave me the pricing on both of them. He was a very nice gentleman. Then we scheduled when they were gonna come and put my carpeting down. The installation took the whole day. They were here about around 8:00 and they finished at about 4:00. My condo is 1,400 square feet and it's all furnished. I put all of my breakables away and they moved all the furniture to get it done. When I saw it was just going to be the two of them, I knew it was gonna take the whole day.

The gentleman with Empire Today was tremendous. He was very much down-to-earth and goofed with us a little bit. It was a very nice experience. He told us that if we have any questions or if anything happens with floor, to reach out to him any time of day or night. On the day of the installation, we got a phone call at 7:05 in the morning saying that the installers were going to come to do the kitchen floor by 7:30. They came and were here until roughly 1:30 in the afternoon. Shortly thereafter, the rug installers came and they were here for a couple of hours. They were excellent people and went about their business. Any questions we had were answered completely.

I had a friend who recommended Empire Today to me, and I would recommend them as well. Their presentation took about half an hour and it was great. I bought laminate flooring from them and I like it. The installation took about two days and a half ‘cause they had to tear my old flooring down.

We were gonna start getting pets, and I didn't want carpet so it was a good time to get a flooring on the top floor. I saw the reviews online for Empire Today and their deals, and it looked like they were a good choice. The communication with Nick was fantastic, and the process trying to get a quote was good. I negotiated on the price, and he was very open to talking and viewing.

I contacted a company to get a quote. But they couldn't show up. They wouldn't listen, either. With Empire, I made a text, and less than a little later, they were calling me, and they got it all set up. The rep was a very pleasant guy. I liked him. I thought he did a great job. We got straight to the point. Did some measuring, and he gave me the prices.

I had a floor installed, a hallway, and a bathroom by Empire. I like that they've been in business for a long time. And in the event something doesn't go right, we're dealing with a big company, not an individual contractor. We had an excellent experience. My husband and I are very happy.

We had used Empire in the past. We had a small half bath and adjoining laundry room to be retiled. The salesman was apparently quite new and he explained virtually nothing. We decided to trust them and gave them 1/2 $ deposit down. Before they came to install we got a call saying they would remove the toilet and vanity but it would be our responsibility to reinstall them. That would mean we would have to hire a plumber to do that for us as we’re in our late 70’s. The day of scheduled install they arrived 5 hours late with no notification.

We had Empire install carpet in our entire upstairs (4 large bedrooms) hall and stairway 3 years ago. The experience was wonderful from the rep to the installation so now that we need to have new carpet in our basement we called them again. A rep came out who was so disagreeable that we asked him to leave then we asked for another rep. A few days later a young lady came out and measured who was very nice. She measured and gave us a price. We told her we would contact her when our contractor had finished painting and we have reached out to her by phone and e mail and have called Empire customer service and have heard nothing. Has Empire been sold to someone new, I wonder because this is very unlike the service we had in 2023.

I paid over $10K to have my entire home's floor, including closets, replaced with laminate floors some years ago. During the installation, I noticed the installers had put laminate over the access to my crawl space, which is in my hall closet near my front door. NOTE: I never go down there, but there are some mechanical/electrical things down there that some repair people may need. I immediately told them to take the flooring out of that closet because my crawl space is under there and they covered it up. They showed me that they took it up and put it back like it was. They put the carpet back over it as I had it before they installed the flooring. This past Thursday I had a repair person here who needed to go into the crawl space. Once I removed everything off the closet floor, and I bend down to lift up the panel, lo and behold, I cannot remove it. They did not take the flooring all the way off. I cannot life of the panel.

I had a new carpet installed in the front living room by Empire. I have dealt with them before. The sales rep who came out recently was very polite and cordial. He helped me pick out some products that I was interested in. I focused on one that I wanted. And he was a delight to work with. The installers were wonderful, too. They came in early in the morning, and I had five big pieces of furniture that I could not move on my own. And they moved those for me. Then they came in and tore up the carpet, cleaned it all up, laid down the padding and the carpet, and cleaned everything up, and it went fine. The new carpet has excellent quality.

My daughter used Empire, and I was impressed by her service. So I had them install carpeting for me. I had an excellent time with the sales rep. I was just very pleased by how quickly everything progressed and the competitive pricing. It went in very well. The carpeting is lovely.

The salesman from Empire Today was knowledgeable and had samples available. The process was pretty straightforward. Two people came out for the installation and it went great. They moved everything and nothing was damaged. Everything was installed well and the finished product was great. It was carpet in the entrance way and the master bedroom on ground floor. It matches pretty darn close to the existing carpet. It's great to have new carpet that matches the house carpet. I also liked their pricing and how fast everything was done. The carpet feels good.

I loved my experience with Empire Today. The people showed up on time. They were fast, too. The cost couldn't be beat as well. The whole experience was very positive.

I called Empire Today and I had them come out. They're all over the TV and that was how I found them. We did the consultation, but I never actually got the flooring from them. Despite that, their sales rep was so sweet and he was very thorough. He was down-to-earth, very helpful, and professional. I liked the explanation of the whole Empire team and the warranty that they offered was great. The quality of the product was good, except the selection which I didn’t think that was the biggest and I was a little surprised about that. Their price was also a little high. Other than that, I had a very positive experience.

Empire did a really good job. I'm really pleased with the flooring. The price was really good. The installation was excellent too. The installers were great, and they cleaned up after themselves.

We used Empire Today years ago and recently, we used them again for the installation of the luxury vinyl plank in a small room at our home. The quality of their products and service is about the same as before and the installation took about an hour or so. We had a good experience and we'd recommend them.

I've dealt with Empire for years, so I always come back to them. My experience with their rep has always been good. It's always the same. I tell them what I want. And they bring over samples, and I pick something. I've always been happy with whatever I got. Recently, they removed carpet from one room and installed laminate flooring. I'm very happy with the flooring installed. They were also quick, considering how much they had to do. They were always cheerful, and they would ask questions when they need to. I've never had a bad experience with the Empire people.

There are different tiers and I got the highest-grade wall-to-wall carpet for my finished basement. The price was very competitive and the quality was very good. I never would have bought the lower end. We had a little install issue and a few false starts. But the crew that eventually showed up was outstanding and unbelievably professional. They went over and beyond. We have this jukebox from the 1960’s and the feet would ruin the carpet so the guy made little pads for under the four legs of the jukebox. That was not something they had to do. So, I appreciated those little things.

We had carpeting installed by Empire Today in the living room. The rep measured, and he showed me samples. We selected what we wanted, and that was it. Their customer service was good.

I went with Empire two different times. The first time, we had carpet installed in two rooms. And the second time, they put in tile in one of the bathrooms. They were great. They were so quick and so efficient, and they did it all, especially moving stuff that had to be taken out of the way. They went above and beyond on that. I'd recommend Empire to anybody who's considering. Having them come out and do it in my home made it so much easier to decide than having to go to a store and try to figure out what would work and what wouldn't. So, that was a big selling point for us.

I was looking for someone to replace my carpeting. Empire Today was the name that came up and there was also somebody else that said they were happy with them. I called them and had them do two bedrooms, a hallway, and the steps. The quality of the product was great. I was pleased, and I would recommend them.

We had carpet installed by Empire for two bedrooms. They started with one person, and then another guy came a little while later. The quality of work done was good. It looks nice.

Empire is nonresponsive and I feel dishonest. They overcharged by a lot. I knew that but figured I would at least get quality. Guess again. I thought I would at least get good service but again that is not true either. They installed the stairs uneven and lopsided. It was clearly noticed. They came back to supposedly correct it and made the steps more out of line and uneven and even redid ones that were correct wrong. Then they would not come back again. They consistently made appointments and cancelled until they then said it was a warranty issue so they would not even fix it. They lied as the installation was wrong.

Empire had a sale. It said 75% off. We got a really good price on the carpet. I went to the website, and it said that they would come to your house. I like that. I didn't have to go to the store. They came to the house, and they brought all the samples. So it's very convenient that way.

I would recommend Empire, but with the caveat that if they're promising they're going to install on a certain day, don't expect them to be here on that certain day. But when they came out and gave us the spiel, we liked what we saw. And they gave us some nice incentives to sign up and do the thing. So, we dutifully did that. And the installation aspect of it was a little trying, but that's okay. We got through it. The flooring looks good. It's everything that we wanted.

Updated on 06/09/2026: On week 2 and floor is still not complete. Had to take up the concrete the other contractors did because it wasn’t correct and they sent a new one. Now Fernando is great! Unfortunately, when he did the pour it somehow seeped back into the utility room and this time poured into my sump pump leaving it full of concrete. He did take into consideration what happened last time. I just don’t know how concrete can go through a wall…. Anyways, I’ve been waiting for a call back from Charles the customer service manager who refuses to call me back after my many phone calls and supposed emails to him. Friday June 4th is when he was first supposed to call me. It’s Tuesday. Still can’t reach him. Deal with my lawyer now because you think it’s a joke!

Our experience with Empire's customer service was very positive. They were great. The installers got the carpet done in one day. It's for two bedrooms, part of one bathroom, and the living room, dining room, kind of connected. It's the whole condo. They were very professional.

We had Empire 15 years ago. So, we called them again when we redid our flooring. They came within two days. They were quick to come to give the assessment. They were able to pick up the carpet. The installation was great. Two installers were there, and they were done within a few hours. They were good. They found a wet spot in our sink, so we had to take care of that first.

The appointment was for solid hardwood. They didn't have any and wouldn't sell it to me because I would be unhappy and call complaining within a week. That's why they only sell laminate/vinyl or composite. Fair enough and I suppose I appreciate the sales department being honest about the quality, but I didn't need to clear a half day for this. At least tell me within the first 15 minutes. Don't show me composite and make me figure it out myself. Sufficient for a cheap flip I suppose but this is my formal living room where I expect to live a long time. Thank you.

The Empire rep came, and he gave me a good price, and he said all the nice things, and I went with them. I took a chance, and I was not disappointed. It was an easy installation. The installers ripped up the old floor and put in the new floor all in one day, which was great. I thought it was going to take longer, but they got it all done in one day. They were amazing. I've never seen three guys work so hard for a day. I was pleasantly surprised, and it looks great. I like how it looks and how it feels.