About Empire Today
Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring, and window treatments to more than 2 million customers since 1959. The company brings hundreds of samples to your doorstep, and a sales representative helps you choose a floor, takes room measurements, and provides an all-inclusive price estimate. Professional installers can install in-stock styles as soon as the next day. The company offers competitive prices and comprehensive warranties.
Overall Satisfaction Rating
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- Professional measurements
- 1-year limited installation warranty
- Brings product samples to your home
- Limited financing options
- Consultation required for estimate
Empire Today brings the shopping experience to you with its in-home consultations and professional flooring specialists. Price quotes are only available after an appointment, but there is no obligation to buy.
Empire Today Reviews
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Years ago, I had carpeting put in both bedrooms by Empire Today. Then I had the carpet removed in one of the rooms to have flooring put in. The last project I had was I had flooring put in my bedroom. My sales representative, Darryl, was wonderful. He showed me all the samples. He took his time and didn't try to rush me. He followed up afterwards. The installer's name was Carlos. He was exceptional. He went the extra mile for me at the end when I had something put down underneath my furniture's legs so it wouldn't mess the floor up. He went out of his way to get that for me. I did referrals on both of them and let them know how happy I was with the salesman and the installer. The flooring is great. I like the color and the style. It is waterproof. I'm happy with my choice. Right now, I'm waiting for the extra pieces that Darryl's gonna be getting because they didn't leave any extra pieces in case of any problems. They're following up with me on that to get me some extra panels.
Empire Today was great. I've used them before in the past and it was such a quick turnaround. Our salesperson was excellent, and the installation was seamless, quick and very professional. We did carpeting downstairs, upstairs, and on a hallway. It looks great. I was very satisfied and I'll be using Empire again in the future.
We had a great experience with Empire Today. We purchased the laminate flooring for the kitchen. We like the quality a lot.
Empire's rep, Max, was great and he gave me all the options as far as the financing was concerned. They give you one price for the whole thing but at the time, there were a lot of different factors on my end on the finance part. If the option they gave me was to do everything at once, I wouldn't have gone with them. Also, I picked one flooring then changed it, and Max came up to my work and showed me some other ones. Then I finally made the final decision and got the dark wood vinyl planks, which were installed in the master bedroom.
The installers were on time. I wasn't and they waited for me to get there. They were very efficient and clean. It was raining that day, so I put a towel down on the front door and they brought in the flooring. When I opened my garage, there was a space that they had cut right thereBut they went with the Swiffer afterwards and cleaned my whole little foyer thing. They were very fast and and the installation took about four hours. They did everything that I thought of. I love the new flooring and I plan to do the whole house, but I'm doing it in stages which was was one of the options that Max had offered. For maintenance, one of the installers, Francisco, told me not to sweep or mop anything. He said that I've got to wipe the flooring, then I could use that Swiffer thing. But I haven't even done any of that. It looks great and nobody really goes in my room.
The rep brought out 10 different samples and knew what he was talking about 100%. He was very polite. The installation team called before they came. It was about 1,500 square feet of carpet with padding. It took them two and a half hours. They were very quick, clean, and professional.
Somebody with Empire Today came to the home to do an assessment. He gave me good information about the carpet. There was no coercion. Most of what was done, I was very happy with. I've also done business with Empire before, and they did excellent work.
One thing was there was a little bit of communication gap with the installers ‘cause they didn't speak English well. I also noticed a couple of days after they had gone when I went to move the dresser that the leg was broken. This is an extremely expensive, nice set. I was disappointed so I called and got an incident number about that. There was also one or two spots where the carpet in the closet, they didn't push it the whole way up against the wall. There's a gap. But it's a 1,800 square feet of carpet. It was a big job. They were here from 8:30 in the morning until 10:30 at night. The carpet looks nice, especially when you vacuum it. But I got a notice from Empire that the wrong form in order to select if I wanted the 0% per year or 48-months at 11.9 had been used. I don't even know if they processed everything completely in the system so I gotta get that back to them.
The sales person was excellent. She was right on time. She has everything prepared. We really loved working with her. We carpeted two bedrooms, a hallway, and the basement. But the installation guys took forever. They didn't clean up behind themselves. So I chased them around with shop rags. But besides that, it was okay. We’re very happy with the quality.
The first time I called Empire Today, I got an appointment and the reps never showed. So I called customer service but the rep could not get in touch with the salesmen. They made it for the week later and there was no problem since that point. I got laminate flooring installed in two rooms and it’s very pretty. The gentleman was very nice. He came with three other people and it was installed very nicely. My only problem is nobody knew exactly what I could use on the floors for cleaning, which is important. The customer service rep sent me a booklet but it didn't say what you needed to do on the laminate flooring. I would still recommend Empire. They are pricey but they're prompt, fit you in and do a good job.
Everything was fine in my experience with Empire Today. It was done in a professional manner. They called, came out and did the job. They cleaned up and the person who set everything up for us came out and showed us patterns. She was good as well. The installation was fine too. They removed what was already in there and then put down a new floor. The quality of the flooring looks really nice. I would recommend Empire to someone else.
The installation was fine and the carpeting is good but we were misrepresented. The rep said there would be no payments or no interest for a year. We went through Wells Fargo, and now they're saying there's a monthly payment. I spoke to Empire Today and they claim that that's not on their end, that's on Wells Fargo's. I called Wells Fargo and they said, “No way do we do that. It's definitely Empire."
Gary, thank you for bringing this situation to our attention and we realize that this is a frustrating situation. We've located your account and we'll be in touch with you soon to resolve this.
We wanted a new carpet and we told them what we want. The rep brought in some stuff and we picked out the color we wanted right away. What he brought in was good because those were the colors we were looking for. Then, the installer was here a couple of days later and put it in. The installer did fabulous.
The salesman just messed up a little bit on it because he told me it was $1,000. Then, when they called me for payment, it was 1,100. They called the salesman and they called me back a day or two later. They said they were going to credit me back $100 because it was their mistake. It was good that they honored it.
I had hardwood flooring installed by Empire Today. The quality is very good. I was very pleased with the workmanship that the installers did. I was also pretty pleased with how fast they worked. In five hours, they were done. They were an excellent team and they all worked together. The sales team came twice. The first time, we picked out the wood. We wanted to match the wood we had on some other flooring. We didn't wanna do the whole floor that we ended up doing anyways, but the first time the installers were here, the gentleman said, "This is not gonna match with what you have over on that." So then, we called him up and said, "No, we canceled it." The same guy came out with the product to show. He put the thing on the floor so we could match it together.
Empire Today did the flooring for our whole condo, including the great room and the bedroom, and it was good. My patio is perfect, but I'm not too sure about the flooring in here. We got laminate, and there are some places that feel like it's gonna break when you step on it. It's all right though. We're dealing with it.
Becky, thank you for taking the time to leave your feedback. We're always happy to help! If you have questions or concerns, please email us at email@example.com and we'll get in touch with you as soon as we can.
Empire Today's reps were here the next day after I made the appointment and they installed the rug in my bedroom a day after that. Everything worked out fine and the rug is of very good quality.
Empire Today completed our vinyl planking flooring project in the several rooms. We have been attempting to reach out to Empire to advise of concerns for the past 11 months without any success. Multiple messages have been left with claim reference numbers given with a promise for call back within 72 hours which has not happened. VERY disappointing that scheduling in-home sales call was timely. After the sales is confirmed and installation has been completed, Empire Today's customer service is something to be desired!
Diana, it worries us that we have yet to resolve your issues with your flooring. We know how frustrated you must be. We want to make things right. We’ve located your account and will work closely with you to rectify this matter.
We got laminate flooring for the living room, dining room, and spare bedroom. We went with Empire Today for the convenience. They move things (big furniture) out then they move it back in. I also didn't have to go looking, they came to me. When the guys came out to install, they had me sign some paperwork. They told me what they were gonna do, then they did their job. There were two of them and it took them about four hours. The quality of the work is good, and the new laminate flooring makes the whole room look better. Even the salesman that came out was really very good.
I had vinyl flooring and some carpet installed by Empire. Everything was perfect.
The first time I used Empire Today, they did a good job and this time, I had the floors recarpeted. Working with the sales rep was excellent. The installers had a problem with the angle of the stairs and they took a little extra time. So, the installation took a little longer than I expected but with the exception of that, everything was great. I like the quality of the carpet.
Everything was good. The crew worked very quickly.
Working with their reps was very good. I had a laminate floor put down and the installers did a very good job. The flooring looks good.
I have had Empire Today in my home in Fayetteville, and they did a beautiful job. A young lady came out here in Florida and explained everything to me, and I was excited because I wanted to redo my sister's her floors and make them look nice. I knew what I wanted and I told the rep that. She was just a seller. So, she reassured me that everything would be done and it would be done right and professionally. We arranged for the floors to be put down. They had to come in and pick up the floors, but only one guy could pick them up to put down the tiles that I ordered.
They did what they had to do, and they were supposed to have done it so that the next day, the crew could come in there and do what they had to do, which was to put the tile down. They did it in a day, but one of them could only speak English, and he wouldn't talk to me. I would ask him things. It was, “You mind your business. This is what I do, so you stay out of it.” I said, “I don't like the way this looks,” because the floors are beautiful because of the vinyl that I picked, it just makes the house look very good. But they put some cheap, very skinny base boards.
The seller had reassured me that I would get quality care for the baseboard. So, I called Empire Today back and said I'm not happy. The guy came out and I could see the amount of baseboards he had. I had been looking at the style in doctors’ offices and other businesses, and it looks nice. But that inch-and-a-half piece that they put there, they put them in and they wouldn't make sure that they fit around the baseboards. They're coming up.
I paid a guy last weekend to get started on getting them up and putting in new wood. So, that's more money. I had to end up buying the material. Plus paying him for his labor. And we're still not through. I'm at a standstill because Empire Today said that they would get back with me. I've done everything I could do to let them know it's not quality work. So it takes off from all this money. I spent $11,000. I want it right. I don't like people coming in, and they don't understand.
I've been calling Empire Today.I got an 800 number. That's how I get them. Now if I go through the local number, I could just forget it. I wouldn't get any answer. But if I do the 800 number that you see on television, they would get back with me. I had one contact person. I left messages for her and customer service, but they haven't called me back. That's not the way they acted towards me in Atlanta. They were there. They did a quality job. They followed up. I recommended them to another friend of mine because that's how good they were there. But there’s something wrong down here in Florida. I just left a place, and they're rude. I'm very disappointed.
Montez, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. We’ve located your account and will work closely with you to rectify this matter.
Empire Today sent a representative to my house to let me choose. They sold me the samples, asked me to pick the material and told me how much it cost me. I like my new laminate flooring.
We had carpet for our basement installed and there were two installers. They came in the middle of the day, finished up at the end of that day, and did a really good job. We like the carpet a lot. I wouldn't be afraid to use Empire Today again.
They put in a luxury laminate for me. It's great. I'm happy with it. The rep was also great. He was very informative about the product and walked me through everything. I was pleased. The installers also cleaned up really well every day after they were here. They were also friendly and nice. I would recommend them.
I bought laminate flooring from Empire and the people that I spoke with were helpful. The people they used for the installation were really good, too. It happened a week after my purchase and it went really well. The cost was outrageous, but I didn't have a choice. I had to go with Empire to get the same flooring that I previously bought from them.
The installers were quick, very clean, and let us know everything that was going on. The flooring is waterproof and I like that. It's easy to clean. I don't have to sit there and keep scrubbing. You can see the areas that are dirty. When my kids spill something, I can find it and clear it up.
Updated on 03/01/2023: Update on Empire. They contacted us after we wrote the review. After explaining multiple problems they decided to send a field manager out. We were thankful for that, but he won't be here until April 3, which is over a month away. When we questioned why it would be over a month before he could come out customer service explained that he was booked solid until then. They explained there is only one field manager. We are disappointed to have to wait that long to resolve these issues.
Original: The installation of flooring is crooked, 2 doorways were not done correctly, two closets were not finished. Installers took an extra day to install the flooring, and installers would not correct these issues we brought to their attention. We tried several times to get hold of Empire while in installers were working but could never talk to a live person, always had to leave messages. Very disappointed with Empire Today and the customer service they really don't provide. We went with Empire today because they have been in business for so long, and we wanted quality work. As of now I have made several calls today only to get recordings. They really do not have 24-7 services.
Sally, we take your concerns seriously and would like to know more. We've located your order and will contact you in the next 24 hours to discuss a resolution.
I purchased carpet through Empire Today, and it went to the bottom landing of the stairs, the top landing, and two bedrooms. My daughter and her husband have used Empire a couple of times, and they recommended it. The sales rep was a joy to work with. He was extremely good, very knowledgeable, and nice as he can be. I couldn't say anything nicer about him. He brought in a wide range of the three different grades and explained it all and was very patient with me trying to decide what to do.
The installer showed up. He was across the street at the wrong house, and I had to go chase him down. Then he came in, installed the carpeting, and had me walk through to look at it. At that point in time, I thought everything looked good but having walked on it and vacuumed it a couple of times, there were a couple of areas that I wanted to address. There was carpet in my bedroom already. So, the carpet that he installed had to butt up to that carpet, and the seams weren't very good. Then you could tell where the seams coming out of both of the bedrooms were.
Then going into the fourth bedroom, I had luxury vinyl plank put in there. Either he didn't make the carpet long enough or the transition piece should have been bigger, but you can tell where the vinyl stopped. I never received a call back from Empire to have it addressed. I called and talked to the salesperson and he relayed the message to Amber, and she never called me back.
Other than that, the flooring's coloring was quite nice. It wasn't a whole lot different than what was already in my bedroom. So, that stacked quite well, although it wasn't Empire that put that in, and it looks very nice. Overall, Empire is a good company, but you have to have your eyes open a little more when you do the final walkthrough after their product has been installed.
Pam, we’re so sorry to hear that your flooring concerns have not been addressed yet, and we’d love to have the opportunity to fix this. We’ve located your order, and we’ll be in touch with you as soon as possible to resolve this
The design consultant from Empire that I worked with was very nice. Both installers also did a very good job. They were both very nice. One gentleman did not speak very good English. He was the one who put the carpet in. It was a little difficult to understand what he was saying sometimes. But they cleaned up well. We liked the flooring and the carpet really well. We're happy with them. The price was a little bit more than what I had anticipated. But the flooring looks great.
I had flooring done on the main level and on my steps. With the main level flooring, we had some issues when the installers came. They were banging so hard that it shattered a light fixture in my basement. I reported it and it was properly handled. As far as the steps, I informed the salesperson the day after I had scheduled for my main flooring to get done that I wanted the steps also. So, there was a delay in the process because he didn't put the order through. Also, during the installation, we had bubbling on two of the landings. I had to get the technicians to come back to repair it. Other than that, the quality and look are fine.
Lakeia, we appreciate all reviews and you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Empire Today Company Information
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- Company Name:
- Empire Today
- Year Founded:
- 333 Northwest Ave
- Postal Code:
- United States