Empire Today Reviews

The sales visit of the Empire rep was great. The installers came in, were very cordial, moved a few pieces of furniture, and did the work. The carpet is good. It’s comfortable and clean. We're happy with it. Everything was satisfactory. They were great.

I am extremely disappointed with my experience with Empire. This has been one delay after another, with poor communication throughout the entire process. Our original installation date was canceled the day of because Empire didn't have the carpet in stock. While disappointing, we understood things happen and rescheduled.

I had carpet installed by Empire throughout the house. I liked their price. The installation also went well. They cleaned up after themselves, too. I'm very happy with the finished product.

I am writing this review to share with management regarding the process for our new wood floor. After meeting with Shawn **, my wife and I made the selection of flooring that we wanted.. The installers - Juan and Byron texted as to when they will be here on both days of the installation. My wife and I are very pleased with the color we picked out. Main part of the review is for the Installers who were exceptional and detailed with the entire project. During the installation they would come and get me for approval. Everything was done to perfection. Great service.. Thank you for the great product and the service provided.

We had our basement floors redone with LVP flooring in February of 2026. All went well until April when the flooring started to buckle from being installed too tight. We contacted Empire which gave us the run around for 2 1/2 months. Finally they came and fixed the area but meanwhile 2 other areas are doing the same thing. It is now the 3rd week of July and they still have not repaired the flooring. We have 2 potential buyers for our home which has been on the market since April and they are waiting for the floors to be fixed.Not a good look for Empire because anyone who has looked at our house now knows the story behind the buckling floors. We are at the point of hiring an attorney and contacting the Better Business Bureau to get our floors fixed. It has been the most frustrating experience I've had for a long time... We will NEVER use them again!

Empire Today seemed like a very good company to go with. They're very reliable. We had them put rugs on the stairs in my home. The guy who came during the sales visit went above and beyond. I wanted something else, and he recommended something different, that was actually better and cheaper for me, which is hard to find today. The product he recommended turned out phenomenal. The color of the product was much better than the one we were looking at, and the warranty is fantastic. I would highly recommend these guys. The two guys that came out and did it went above and beyond, too. It's a great company.

I had an estimate through Empire Today and the rep was nice. They are good. However, they didn't have the material I liked. I was trying to match the cupboards in my kitchen, and they had nothing that matched. I found a company that had a brand that matched, so I'm going with another flooring company.

I am extremely disappointed with my experience with Empire Today. What should have been a professional tile installation turned into a series of problems that caused damage to my home and belongings, as well as unnecessary stress. The issues I experienced include:

I had flooring done in my closet and in the bedroom by Empire. I wanted flooring that, if water got spilled on it, it would be okay, and that there would be no issues with the dog walking on it. And the flooring met my expectations. I also liked the girl who came out and sold me the flooring. Her name was Daisy. She was great and very personable. The guy who put it in was also nice and professional.

I had carpet installed in two rooms of my house. This is my second time using Empire. I like the quality and the color. The sales guy was a lovely young man. He was very respectful and knowledgeable. He dressed very nicely and clean. He was just wonderful. The installation was done on time, and it was perfect. The two men who came out were very friendly, and that's good. One of my friends came by while it was being installed, and the young men who installed it were not Empire employees, so they did not have Empire name on their truck. My friend said, “Oh, I had Empire to put my hardwood floors in.” So, they have a good reputation.

Empire Today is awesome. I won't use anybody else. Everybody's wonderful and the service is phenomenal. The product is great. My rep as well as the installers were amazing. They're my go-to. In fact, I'll be calling soon ‘cause I have a room that I need to get done, and then another room too.

Empire Today installed kitchen tiles and I'm happy. I considered other companies but I liked the timing with Empire Today. It was more convenient. The installation went well when they first got there. They wanted to put the tile on top of the other tile, but I refused to let them do that. They had to take the other tile up.

Empire Today ripped out carpeting and replaced it with tile in two bedrooms. The quality was very good. It's beautiful and much superior. The installation took three days. The installers were great. Call Empire Today for an estimate.

It was a very good experience, and I'm very happy with the carpet. I needed a carpet right away and it was a weekend. I called Empire Today and they were able to do it the quickest. Their rep measured the room, and we looked at the samples. I didn't pick the most expensive, but I picked a very nice one. I said that's the one I want, so that was that. The carpet installer came out almost a week and they had to come. Holly and I moved out what furniture we could. The installer moved the rest and put the carpet in, and it's beautiful. It's of beige and little darker colors mixed in with it so it won't show every spot. He put the furniture back in it, the bed and the things that she and I couldn't move together. The man was polite. He had me look at something on the computer, and I told him my son-in-law would pay for it. He punched a bunch of numbers, and he said it's paid for. That got taken care of and everything went smoothly.

Buyer beware. The only positive part of this experience was the Sales department—and that ended the moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they’re a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair.

Everything was good in our experience with Empire. Everything went perfectly. We're very happy with them. The installers were professional, great, nice and neat. They cleaned up everything. It was a big job, and it took them one day. It's also a nice material. The salesman was good. We told him what we were looking for. And he was very good and matched the colors of the walls, ‘cause we're selling the house. He came out and matched everything and told us what to get, and right on the money. They have different grades. And depending on what you wanna do with it, get the grade you need. We didn't need the top of the grade, so we went the middle of the road at the suggestion of the salesman.

It has been a nightmare. I had carpet installed by Empire Today in the masters bedroom, bath, and closet. The rep was great. However, the carpet has defects in it such as lines where the installers said those are caused by when the carpet has made overlapping, so there are lines down. Two areas on the entry and two areas on the far side of the room. It was on a roll, but it looks like the carpet was folded. There's an indentation in three spots. Empire gave me a case number. Told me someone would call me in one to three days. I have called the installer and the corporate office. I have called Empire, and I got the same bullshit every time. I get a different number for somebody else. I got three pages full of notes and three case numbers and not one person called me back.

Empire Today is the first company I picked for our laminate flooring. My wife liked the advertisement. It's up to 75% off and it seemed like a decent price. It was a little more than a couple other places, but they seemed to have a good reputation. We were told two days for the install, and the guys really worked their tail. It was two people and they worked the hardest I’ve ever seen guys worked. So far, the flooring is working fine. I would definitely refer Empire Today.

I was surprised that Empire Today came out here three times. They each told me a different way to take care of the floor. The first gentleman said to just use Dial soap and wipe the floor up with it. The second guy said any soap you can use to wipe up the floor, but you can't use the alcohol. The installer said, "No, you can't use any soap on the floor. You have to use a WetJet mop.” I bought a WetJet mop and called the company. They said they would send me out the instructions, but it just said don't use soap. That was strange. I bought a very famous Lysol detergent to wipe up the floor. The second gentleman said it would be fine. But the guy that installed it said, "No, no, no. Don't.” I got the paper, and it said don't use soap and water, so I’m stuck with the WetJet thing. Empire Today needs to solidify a method of cleaning before to make it much less controversial.

I had both vinyl and carpet installed by Empire Today, and they seem great to me. My experience with their rep went terrific. Everything was perfect. The two guys they had for installation were amazing as well. They didn't cut corners. They did everything right to the specs it should have been. I also changed my mind midstream to put more wood down or vinyl than carpet, and they had no problem coming back the next day and finishing it off.

I had Empire install some laminate for me. I like the look of it. My experience with their rep was excellent. Empire was very prompt, professional, and efficient. During the installation, there might have been, initially, some product that was defective that they came across when they were installing, and they had to replace it with some product that didn't have a manufacturing issue. But my general impression was that things went pretty smoothly. It was a good experience overall.

Customer service reached out to me and offered a fair and adequate solution. I wish the management team in the Customer resolution department had offered me that resolution in the first place. To avoid all of this, I hope this doesn't happen to anyone else.

I had Empire Today install carpet in three rooms and it was a very smooth and unobtrusive process. The salesperson came equipped with an appropriate selection of samples and swatches that we were able to select a product from. I'd done some previous research on pricing and the price quote seemed to be reasonable. So, it was really a very expeditious process to select a material, agree on a price, and then book an appointment for the installation. Overall, all aspects of the experience were satisfactory, from the sales presentation through the installation. The installers that they contracted with were extremely efficient, very friendly, and I've had no complaints at all about the workmanship. The workmanship seems to have been very good.

The guys from Empire were really good. The flooring was for my dad. He seemed to be fine with Empire. He was hard of hearing. So, I gave them my phone number so I can talk to somebody. He got the wood vinyl flooring. We had another color. We were trying to match the colors that we had in the house originally. But for the two new rooms that we had the flooring put down in, it was a little off. But it still looks nice. My room was one of the rooms that got the new flooring, and it looks good.

I had wood flooring installed by Empire Today in two bedrooms, the hallway, and a bathroom. I love it. The guys who put it in were perfect as well. I used Empire to put carpet in this house 20 years ago too, and their price is really good.

Put in carpet in 2022 over hardwood floors. Carpet wore so badly I had to take it out June 2026. When I did there were gouges in different areas of the hardwood floor made by the crew that put in the carpet. Put in claim and they refused to even come out to look at it. DO NOT BUY carpet from them. My son had the same problem with the same gouges and they also refused to accept responsibility. They also damaged his moulding to the point that he had to get it replaced.

I was very happy with what Empire Today did. We had them put rugs put into our parlor. We had a parlor/dining room together in a front room. And we had the laminate floor for the bathroom. It was the color that we were looking for. The rep went through everything and took time to explain everything. It was very helpful. It was something we could afford monthly, which is why we decided to do the actual project.

I had hardwood flooring installed by Empire Today in my living room. Other companies gave me a better deal. I chose Empire Today because I was able to do one year without financing. And I've used them before. But I paid too much for it. I paid $4,000. I wish they could be a bit more competitive with their pricing. However, I needed it done immediately. I wasn't sure if the other companies would do it on time. I sacrificed the cost to get it done sooner. But the installers did a great job. Also, Empire Today was nice enough to give me a discount, because there was some work that had to be done on the old flooring that they took up. And the guys were very nice to pick up the old floor and store it in my garage. The flooring looks beautiful. I wish Empire Today had darker colors for the floor, but it was a quality product.

Empire Today did carpeting on the first floor of my condo which has four rooms, a hallway and stairs. A salesman had come to my house with samples. He measured everything when he was here and asked me what I wanted. I gave him my options, and he gave me the pricing on both of them. He was a very nice gentleman. Then we scheduled when they were gonna come and put my carpeting down. The installation took the whole day. They were here about around 8:00 and they finished at about 4:00. My condo is 1,400 square feet and it's all furnished. I put all of my breakables away and they moved all the furniture to get it done. When I saw it was just going to be the two of them, I knew it was gonna take the whole day.

The gentleman with Empire Today was tremendous. He was very much down-to-earth and goofed with us a little bit. It was a very nice experience. He told us that if we have any questions or if anything happens with floor, to reach out to him any time of day or night. On the day of the installation, we got a phone call at 7:05 in the morning saying that the installers were going to come to do the kitchen floor by 7:30. They came and were here until roughly 1:30 in the afternoon. Shortly thereafter, the rug installers came and they were here for a couple of hours. They were excellent people and went about their business. Any questions we had were answered completely.

I had a friend who recommended Empire Today to me, and I would recommend them as well. Their presentation took about half an hour and it was great. I bought laminate flooring from them and I like it. The installation took about two days and a half ‘cause they had to tear my old flooring down.

We were gonna start getting pets, and I didn't want carpet so it was a good time to get a flooring on the top floor. I saw the reviews online for Empire Today and their deals, and it looked like they were a good choice. The communication with Nick was fantastic, and the process trying to get a quote was good. I negotiated on the price, and he was very open to talking and viewing.

I contacted a company to get a quote. But they couldn't show up. They wouldn't listen, either. With Empire, I made a text, and less than a little later, they were calling me, and they got it all set up. The rep was a very pleasant guy. I liked him. I thought he did a great job. We got straight to the point. Did some measuring, and he gave me the prices.

I had a floor installed, a hallway, and a bathroom by Empire. I like that they've been in business for a long time. And in the event something doesn't go right, we're dealing with a big company, not an individual contractor. We had an excellent experience. My husband and I are very happy.

We had used Empire in the past. We had a small half bath and adjoining laundry room to be retiled. The salesman was apparently quite new and he explained virtually nothing. We decided to trust them and gave them 1/2 $ deposit down. Before they came to install we got a call saying they would remove the toilet and vanity but it would be our responsibility to reinstall them. That would mean we would have to hire a plumber to do that for us as we’re in our late 70’s. The day of scheduled install they arrived 5 hours late with no notification.

We had Empire install carpet in our entire upstairs (4 large bedrooms) hall and stairway 3 years ago. The experience was wonderful from the rep to the installation so now that we need to have new carpet in our basement we called them again. A rep came out who was so disagreeable that we asked him to leave then we asked for another rep. A few days later a young lady came out and measured who was very nice. She measured and gave us a price. We told her we would contact her when our contractor had finished painting and we have reached out to her by phone and e mail and have called Empire customer service and have heard nothing. Has Empire been sold to someone new, I wonder because this is very unlike the service we had in 2023.

I paid over $10K to have my entire home's floor, including closets, replaced with laminate floors some years ago. During the installation, I noticed the installers had put laminate over the access to my crawl space, which is in my hall closet near my front door. NOTE: I never go down there, but there are some mechanical/electrical things down there that some repair people may need. I immediately told them to take the flooring out of that closet because my crawl space is under there and they covered it up. They showed me that they took it up and put it back like it was. They put the carpet back over it as I had it before they installed the flooring. This past Thursday I had a repair person here who needed to go into the crawl space. Once I removed everything off the closet floor, and I bend down to lift up the panel, lo and behold, I cannot remove it. They did not take the flooring all the way off. I cannot life of the panel.

I had a new carpet installed in the front living room by Empire. I have dealt with them before. The sales rep who came out recently was very polite and cordial. He helped me pick out some products that I was interested in. I focused on one that I wanted. And he was a delight to work with. The installers were wonderful, too. They came in early in the morning, and I had five big pieces of furniture that I could not move on my own. And they moved those for me. Then they came in and tore up the carpet, cleaned it all up, laid down the padding and the carpet, and cleaned everything up, and it went fine. The new carpet has excellent quality.

My daughter used Empire, and I was impressed by her service. So I had them install carpeting for me. I had an excellent time with the sales rep. I was just very pleased by how quickly everything progressed and the competitive pricing. It went in very well. The carpeting is lovely.

The salesman from Empire Today was knowledgeable and had samples available. The process was pretty straightforward. Two people came out for the installation and it went great. They moved everything and nothing was damaged. Everything was installed well and the finished product was great. It was carpet in the entrance way and the master bedroom on ground floor. It matches pretty darn close to the existing carpet. It's great to have new carpet that matches the house carpet. I also liked their pricing and how fast everything was done. The carpet feels good.