Empire Today Reviews

I had carpet and some laminate flooring installed by Empire Today. I've used them before. Everything went smoothly, from the product offering to the installation process. The final results certainly met my expectations, leaving no room for complaints or any specific highlights to note.

I purchased vinyl floors for my home from Empire. From start to finish, the process was smooth—I didn't encounter any issues during the purchase or installation phases. After the floors had been laid, I was quite pleased with their appearance; they looked very nice. Overall, everything went off without a hitch. I'm satisfied with the experience and would recommend Empire Today.

I am extremely disappointed with the recent experience I had with this company. My initial experience in 2023 was positive, but the recent events have been a disaster. The first consultant was uninformed, and I was misled about the impact on my credit score. The subsequent delays, lack of communication, and missed appointments have caused me significant inconvenience. The final consultant was knowledgeable, but the installation was ultimately cancelled due to unaddressed issues with the contract. I expect a higher level of professionalism and communication from a company, and I’m hoping for an explanation for the failures in my case.

I engaged with Empire Today for a small carpet installation in my walk-in closet, and overall, my experience with their sales team was positive. The sales representative was professional, providing a variety of samples and explaining the quality differences without being pushy, which I appreciated.

"EMPIRE FLOORING." STAY AWAY FROM THAT BIG SCAM". This is the worse of the worse company to call for your carpet installation!!!! They have no clue of what they are doing. I got a representative coming to my house with a bunch of carpet sample and we both agree on a color that matches exactly the partial section I need to replace in my house. I put a down payment (half of the complete payment) they came with a wrong color the first time, and said they are sorry and promised to fix it.

Install date: 9/04/24. Price-$6830.97 Areas - living room, 2 hallways & 1 Bedroom. I thought this was a good idea. Well, on 03/24/25, my mother fell while transitioning from her bedroom into the bathing area. The fire department was called and mother put upright. We couldn't figure out the reason for the fall. We figured it out 03/26/25... Stripping from the flooring installation had started to separate. This not only in that area but in the living room area too. I called Empire and shared my dissatisfaction, the need for the problem to be resolved immediately due to my mother's age and mobility, the only usable restroom for my mother, my upcoming surgery on 3/27/25.

The selection process at Empire Today was smooth, and I opted for carpet. The installation was fast and efficient. I've had the carpet for less than a month, and so far, the quality seems good. Overall, I'm pleased with the experience and would rate it highly.

I had carpet and small vinyl flooring installed by Empire. I've used Empire in the past, and this time was no different in terms of the quality I expected. The carpet was a different kind this time, but they did a nice job with the installation. Overall, the flooring met my expectations.

I had Empire Today install carpet and vinyl glue-down flooring in my dining room, kitchen, and living room. Unfortunately, my experience wasn't great. I felt misled by what I consider a bait-and-switch tactic. Initially, I was given a price quote that supposedly covered the entire project, but it turned out it was only for two-thirds of the space. When I requested a quote for the remaining area, the cost nearly equaled what I'd already paid. Even though I had the original quote documented, they wouldn’t honor it. Moreover, they were unwilling to price match even after I showed them cheaper quotes from other companies.

I had Empire Today install carpet, and flooring in two bedrooms. The installation day went smoothly, and the team worked quickly and efficiently without any issues. I was very pleased with the quality of their work. My favorite thing about the new carpet is its brand-new look and the pleasant smell. Although they provided care instructions, I can't recall the details, but I believe they gave me a document with the necessary information. I've had no complaints about Empire Today, and I'm definitely planning to use them again. The scheduling process was also quite flexible. Although they could have come the same week I ordered, I opted for the following week due to my own schedule.

I had carpet installed by Empire Today, and my experience has been quite positive. The carpet installation met my expectations, and I find it quite durable, even though I've only been using it for about a year. So far, it has performed well, and I'm satisfied with the overall experience.

I recently had Empire Today install vinyl laminate flooring in my family room, kitchen, dining room, hallway, stairs, and upstairs walkway. Before choosing Empire, I considered other companies, but what stood out was the service offered by Empire. A rep came out, guided me through the installation process, provided an estimate, measured the whole house, and recommended solutions.

They send a salesperson out that tells you Empire has the best warranty and customer service. Wrong. Their customer service is the worst. Had floors installed 6 months ago and I'm still waiting for a resolution. The laminate has a defect from the manufacturer. The installer came out and took pictures. I'm told everything was sent to manufacturer for review and Empire is waiting to hear back from them. I call back every 3 weeks and get the same answer. The laminate is also very loud to walk on. Sounds hollow. I was told and paid for the top of the line flooring. That's not what got installed. Very disappointed in this company. The manufacturer of laminate is Baydream flooring. Stay away from that brand.

No response. DEPOSIT NOT RETURNED. Buyer Beware... I had my stairs carpeted about a year ago and love the carpet. I called Empire back out as I wanted to have the carpet made into area rugs, to which I was provided a contact for the commercial side, where I purchased several sizes and put down a deposit. In the meantime, the sales team that came out convinced me to have the same carpet installed in two bedrooms and a den. When the installation date came, the installer advised that they could not put the carpet over the current flooring (which was not disclosed during the sale)

I had carpet installed by Empire Today in one room of my house. I did consider other brands before making my decision, and I found the quality of Empire's product to be comparable to others I looked at. The deciding factor for me was the salesperson's knowledge and assurance about the ease of replacement in case of an accident. The new flooring has met my expectations, and I would rate my overall experience with Empire Today as 5 stars. The salesperson's professionalism and the installation process were excellent, and I also found their website fairly easy to navigate. Overall, I'm quite satisfied with my decision to go with Empire Today.

I had Empire Today install flooring in my home recently and previously had carpet installed on my stairway. Initially, everything seemed fine with the new flooring, but I experienced issues with the kitchen floor. There was a problem because of a leak behind the refrigerator, but unfortunately, this wasn't covered by Empire when they came back to fix it, and I had to pay for the repair out-of-pocket.

Empire Today did my carpet. I found them online and they provided a comprehensive collection of carpet samples. They shared detailed information about the different types of carpeting available, highlighting features like stain resistance, which I appreciated. The installation process itself was impressive. A single installer managed to complete the job on the same day, finishing in roughly two hours. I was really impressed by the speed and efficiency of the process. I've had the carpet for about two years now, and it continues to look and feel great. It matches my living room perfectly and has lived up to the stain-proof claims. If a friend or family member asked about my experience, I'd say it was an easy installation and an easy process overall.

I've had a positive experience with Empire multiple times. The convenience they offer by coming directly to my house and doing a good job was a key reason I chose them. I also have friends who have used their services, which gave me confidence.

I had Empire Today install carpet in my home, and my experience has been mixed. Their rep, William, was very pleasant and helpful when I reached out to them.

Absolutely DO NOT waste your money on Empire. I made the terrible mistake of spending $15,000 with them in May 2023, only to have my flooring completely botched. The LVP flooring started coming up almost immediately, and even the contractor they sent admitted it was due to improper installation—yet their official report magically said otherwise. I sent countless emails, spoke to multiple people, and got absolutely nowhere. Instead of taking responsibility for their shoddy work, they had the audacity to quote me another $8,000 just to fix their own mistakes!

I had carpet installed in my family room and plank flooring in a hallway by Empire Today. I didn't consider other companies as I've worked with Stephanie before, and she's fabulous. Stephanie is incredibly knowledgeable and takes the time to explain everything, bringing out whatever samples people may need. Plus, she has more and goes back in her car. She seems to understand people's needs immediately.

The rep arrived on time and provided a quote, which I then forwarded to my corporate office. Overall, I was satisfied with the service Empire Today provided.

The sales representative, Frances, was ok, though not very knowledgeable about a few things. Despite this, I purchased and had the vinyl hardwood floors installed. Empire Today was ready to do the installation right away, but it happened a week after my purchase since I requested to delay it due to a vacation. The installation process was smooth; the installer, Lucas, was wonderful, and the floors looked nice. We were satisfied with the outcome.

I was happy with Empire Today's response and meeting with someone. Although I didn't end up proceeding with the purchase, I found their service to be commendable. I discovered Empire Today online, and the salesperson was very responsive, arriving on time and providing clear and concise information. There were plenty of product choices, and he gave me a good price. Even though we decided to take a different direction and not go with the carpet, the representative was pleasant and ensured I understood everything that was going on. Overall, if I had continued with the purchase, I would have definitely chosen them.

I chose Empire Today based on a recommendation from a friend. The sales representative was very nice and professional, and the installation was great. I am pleased with the flooring now that it's installed; everything looks very nice, and the quality is excellent. While the overall cost could always be less, I am very pleased with my experience.

I had Empire install rugs in both of my bedrooms. The team arrived on time and initially placed the rugs in the wrong rooms, but quickly corrected it upon my request. Their interaction was professional, especially considering they had only been with the company for a week. The quality of their work was excellent. Although I did not compare with other companies, Empire's service was efficient and reasonably priced. I would recommend them to friends and family. They did an efficient job, worked well together, and left.

I had Empire Today install LVP and carpet in my home. Initially, I considered a different company, but Empire could complete the installation quicker, which was a decisive factor for me. The experience has mostly been positive, with the floors meeting my expectations. The salesperson from Empire Today was excellent and overall, I’d rate Empire Today 5 stars for being easy to work with. However, I faced some challenges with installation related to door adjustments. After changing the flooring, the doors didn't fit properly, and I wish they had provided a warning or offered a service to address such issues since it's part of completing the job comprehensively. I booked my appointments through Empire's website and found it very user-friendly and as for the pricing, I found it competitive.

I've used Empire Today in the past and it seemed to be the best fit. I liked the speed of the installation, availability of the crew, and their professionalism. The crew was careful. They didn't mark up the walls, and the baseboard looks fine. They took care of the hallway. I didn't have to go back and do touch-ups. I needed something that would wear for a hallway and would last a long time. For the other location, it had good colors and the materials were good for the residential area and the living space. It seems durable for the hallway and the well-trafficked areas. In the other location where it's a living space, it's very comfortable and looks good. I hope it lasts and it's slow-wearing.

I did some searching and asking around and chose Empire. My experience with the installation team was generally okay, though there was some initial confusion. In the end, everything turned out alright. I'm happy with the quality of the product they installed. However, there were a couple of issues that could have improved the experience like if they had brought the right parts and they had brought me the right color carpet at the scheduled time. Overall, I would rate my experience with Empire Today as a 3 out of 5.

Empire Today came out for a sales visit regarding flooring installation. Although I did not proceed with the installation at that time due to personal circumstances, the experience was quite positive. The salesperson who visited was very professional and thorough. I can't recall his name, but he had a big beard and was very informative. He gave me a detailed rundown of the flooring options, including estimates and alternatives like subflooring to address potential unevenness. This helped me to fully understand my options and the processes involved. I was particularly interested in laminate flooring, specifically the popular grayish wood color, which I found very appealing.