Empire Today

Empire Today Reviews

5x Award Winner
Selected for having one of the highest satisfaction rates for Best Customer Service, Best Experience with Staff, Best for Installation, Best Speed of Service and Best Value for Price
5x Award Winner
Selected for having one of the highest satisfaction rates for Best Customer Service, Best Experience with Staff, Best for Installation, Best Speed of Service and Best Value for Price

About Empire Today

Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring, and window treatments to more than 3 million customers since 1959. The company brings hundreds of samples to your doorstep, and a sales representative helps you choose a floor, takes room measurements, and provides an all-inclusive price estimate. Professional installers can install in-stock styles as soon as the next day. The company offers competitive prices and comprehensive warranties.

Pros
  • Professional measurements
  • 1-year limited installation warranty
  • Brings product samples to your home
Cons
  • Limited financing options
  • Consultation required for estimate

Empire Today Reviews

Over 10k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Empire Today?
    • 4,570,689 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase

    Reviewed Nov. 28, 2024

    We have a relationship with Empire that's ongoing and they follow what we need to do. We're a water restoration company and we use them for everything.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 27, 2024

    My first experience with Empire was horrible. The rep that first came to show me options was delightful and very helpful and she did her measurements. But when it came to the appointment time and when the installers were supposed to come, they were late for almost two hours. Then, when they did finally come, one of them ripped up my old carpet and then said that they don't have enough carpet. I asked him if he did not notice that they didn't have enough carpet when he ripped up my carpet. I have a two-year-old and a three-year-old and underneath the carpet, there are staples or something and I don't want them to step on them. He ripped up the carpet and left everything else uncovered.

    I had to call them back because they hadn't rescheduled me. Also, I notified them that I was missing a book bag out of my house that had appeared that went missing. I was supposed to have spoke to a manager. I left a message and they told me 48 hours but I never talked to a manager. I called again to say, "Hey, my property is ripped up. I have two kids. This is becoming an inconvenience." I started expressing that I was frustrated. In order for me to get something done, I reached out to the lady that initially came out to show me the carpet.

    They ended up sending a second group out. The second group was very pleasant. They asked who put the padding down that goes underneath and I said it was the guys that came in first. They said the padding was upside down. The guy fixed it and showed me the things that he did. This experience was over a year ago and I still haven't spoken to a manager. They didn't even say that they were partially refunding me my money. There was an item missing from out of my house but nothing. I ended up disputing it. But because the services was completed, I had to pay them out. I would tell others to stay in constant communication when booking with them and whatever issues that they do have, make sure to reach out immediately because it takes them a while to get back to you.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 27, 2024

    We've been return customers of Empire Today for a couple of rooms and recently, we had engineered hardwood floors installed in a spare bedroom. One guy did the whole floor and his name was Lucas. The communication from his pre-arrival, to letting me know when he was going to arrive, to the install, and to the clean-up, was flawless. There wasn't anything that stuck out to me that I was concerned with when he left. It really was fantastic and the quality of the flooring is outstanding. I did not know that engineered hardwood floors was even an option. From the optics of the look and the feel when you walk on it, it's a little bit thinner than normal hardwood floors. It's a half-inch versus three quarters of an inch, but it really is perfect for us for a spare bedroom. And the color meshed pretty good with the hardwood floors that we have in the main living area.

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    Installation & SetupPrice

    Reviewed Nov. 27, 2024

    I had Empire Today install carpet in a home and my experience was okay. However, there were some hiccups. The rep was supposed to charge the full amount, and he didn't, so the install guys didn't wanna start. It ended up taking all day, which was not great. Other than that, the carpet looks good.

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    Verified purchase

    Reviewed Nov. 26, 2024

    We are in an office. The carpets upstairs were redone. It was easy and smooth.

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    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 26, 2024

    We like Empire. They're easy to deal with. We're an apartment complex so we use them for our apartments. It was very easy to purchase the carpet. The installation was great. It was quick, clean and easy. The installers always finished in a day. They were kind and respectful.

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    Verified purchase
    Price

    Reviewed Nov. 26, 2024

    I had carpet installed by Empire Today. I like the convenience and their price. The new flooring has been fine.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 26, 2024

    The salesman from Empire Today was very helpful when we did the initial installation a little over a year ago. The installers were fantastic and did a great job. They had a big job to do and that went well. The price was alright. They had the color I wanted and the timeframe and that was more important. I was happy to pay what they offered for what I received. The salesman calls me too much though and I don't like that. Empire has done my entire house and every room but they called me six weeks after they left and asked if I wanna get new floors again. That's a bit redundant. They’ve called me five times since then. The floor is only a year old. I appreciate them trying to capture business. I'm a business-getter myself, but I don't agree with doing that.

    More recently, I had Empire come out and they made an appointment with me. The person didn't show up and I was informed that they no longer work for the company. Empire sent somebody else out a week or so later. But the company was not able to offer the product that I was looking for at that time. They don’t do floating stairs or any type of flooring except for carpet. And I'm not interested in that. I wanted the flooring to match what Empire installed a year ago. I ended up finding the product myself at a local flooring store and I ordered it. I'll be installing it myself.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 26, 2024

    I've used Empire every time I've gotten carpet. I had carpet installed in the lower level of my home, in the basement. The installation went fine. They came in and everything was cleared out. It was only one TV entertainment set thing that they had to move. They were very professional and did their job. The quality of their work is great. That's why I go back to them. I know what I'm getting.

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    Verified purchase
    Staff

    Reviewed Nov. 26, 2024

    Empire Today has installed carpet two different times for me. There was one bedroom, then there was a basement stairway. It was a challenge to get all of the pieces together. It was a bound carpet for the bedroom, which there were a couple of installers that came, that did not have the right equipment to do it. Everybody continued to be kind, but still, it took us a couple of tries to get it right. Once we got it figured out, it was good. Everybody was knowledgeable about what they were doing. There was just a miscommunication about what was being done. Other than that, the carpet is good and it's holding up well. I would recommend Empire Today. My experience was good.

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    Verified purchase
    Staff

    Reviewed Nov. 25, 2024

    The workers were very efficient and professional. They kindly helped move items out of the way and was directly about the business. They answered all my questions and made me feel like they had everything under control. Everything was perfect. When the job was finished, I has a beautiful home.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 24, 2024

    Last year, we had floors installed by Empire Today on the first floor in my home, and I was very happy with them. Then a girl called me and said that they were offering 50% off carpeting, and I said, “All right. Well, come on over and get the estimate,” and then I went with them. I had carpet installed on my steps and my hallway and then one of my bedrooms. I'm happy with them.

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    Installation & SetupStaff

    Reviewed Nov. 24, 2024

    Empire Today seems confident and competent. Their representative was direct and professional. The installation team did a beautiful job. They installed laminate. I love it. It looks amazing. Everything is wonderful. I'm pleased. It was a good experience. I would use them again.

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    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 24, 2024

    When Richard came out, he was able to answer all my questions. He was a good salesman. I had Empire Today to do a carpet for me and it’s good quality for the price and for what we chose. We have a lot of compliments from the surrounding guests that was there to see it and talked about how nice it looks. It got a little tricky with the installation because the installers were not conscious of time. But I was able to call Richard and he was able to handle those things when that time came. So, for the most part, that was the only negative thing about it. Overall, I was satisfied.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 24, 2024

    I did an appointment online with Empire Today, and somebody called within an hour and scheduled an appointment. I have an email confirming it for Monday, November the 4th at 9 o'clock in the morning. They never showed and I didn't hear from them again. So, we went with somebody else.

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    Empire Today
    Response from Empire Today

    Dorianne, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.

    Verified purchase
    Staff

    Reviewed Nov. 24, 2024

    I had two crews for the installation of my Empire flooring. One did carpet in three bedrooms and stairs, and then the other crew did luxury vinyl plank in the basement and the master. And those guys are 110%. They did a phenomenal job. Everything went perfectly the way it should've gone.

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    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsStaff

    Reviewed Nov. 24, 2024

    I did the floors in my whole house through Empire Today. I had installments in two different times, six months apart, because I didn't have all the money to do the entire house. My first salesman was great. The second salesman wasn't as great. I thought he was, and then a couple of things weren't down on the contract correctly. So, I didn't get exactly what I wanted but the floor looks great.

    The crew that came out to install was great. There were two separate installers. The first time, I had a group of five guys because they were doing the majority of the house. The second time, I had the two guys. I had no problems with them at all. I had a great experience. We would go back and forth with the phone calls though. It was hard. I still have a call into the corporate and it's been three days, and the rep hasn't called me back. So, there is a little delay in that part of it because I wanted to put out a complaint of my salesman and the miscommunication we had. All in all, the floors are perfect, the installers were perfect, and I love my house more so now.

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    Verified purchase
    Installation & SetupSales & MarketingPriceOnline & AppStaff

    Reviewed Nov. 24, 2024

    Over the past couple of years, we've had multiple products installed by Empire Today. I'm a contractor and we subcontracted to the company for multiple customers. My experience has been very good. I'm very happy with their pricing. Their website is user-friendly, and they do a great job with their sales and marketing. I work with their regional sales manager, Ryan, and he has been nothing short of fantastic to work with. He was responsive and great with the customers. I feel very comfortable sending him into my customers’ homes. He speaks with knowledge and gets the estimates knocked out in a very timely fashion. It always takes within just a couple weeks to get things installed. I would tell others to do business with them. I would immediately share their contact information and encourage anybody to work with them.

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    Verified purchase
    Staff

    Reviewed Nov. 24, 2024

    Larry and his team couldn’t have been more cordial and thorough explaining how the flooring will be completed. They worked continuously all morning and made sure everything was cleaned up and items put back in place. They did a terrific job!! They kept the dust to a minimum and reviewed how to take care of the flooring.

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    Verified purchase

    Reviewed Nov. 23, 2024

    We would recommend Empire Today and would use them again. We have used them several times over the years. Most recently, to replace some carpet in the steps and in the upstairs hallway. The quality is good. We installed the same thing in another part of the house. It's what we expected. We estimated what the cost would be before the person came out and it was what we thought it would be.

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    Installation & SetupPunctuality & Speed

    Reviewed Nov. 23, 2024

    Empire Today's estimate was great, and I went with it. Also, they were speedy. They installed our carpet.

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    Empire Today
    Response from Empire Today

    Jessica, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.

    Verified purchase
    Customer Service

    Reviewed Nov. 23, 2024

    I like that they communicate updates via email. They're very good at hitting the days that they say they're gonna be there also. However, they do not use our system, which is required for all of our vendors. But it's somebody above me that's working with them to get used to uploading the system. They upload photos and I've seen a few work orders where they have uploaded photos. But sometimes I've gotta reach out, chase people down, to get photos. But the quality is there for the most part.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 23, 2024

    I’ve gotten my flooring from Empire Today in the past 30 years. This time, I got vinyl. I'm waiting for someone to call me concerning the floors for my warranty. It seemed like they were coming up a little bit in the master bedroom. They were not popping up. but you feel it loosening up. It could be the house shifting but I still want them to come out and check it out. I thought the warranty was out and had I known better, I would not have waited that long. The flooring downstairs could have been installed better. But I still love Empire. The first time I got carpet, I didn’t know better back then. When the other people came to do the upstairs flooring, they went underneath the radiators. The other installers told me their hands couldn’t fit. But they were here to do a job and they should have gotten someone with smaller hands. Other than the two glitches, I've never had a problem with Empire.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 23, 2024

    Empire Today did carpeting in one room. The product has high quality. I had the same salesperson from a past experience with them, and I like the quick estimate and appointment.

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    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Nov. 23, 2024

    Empire Today was affordable and their product looked like it was quality flooring. I bought the LVP and the rep who helped me was very informative, nice, and professional. The installation was good and it is a high-quality floor. But when I bought my floors, I had to put down a 50% deposit, which doesn't make sense. As long as I pay before the installation, I shouldn't have to put a deposit in.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2024

    I've been working in this industry for about three years now. They've gone through several sales reps. The gentleman I work with now, John, he's actually local here. The other two reps that I dealt with, they weren't even in this area. So, when he took over, and he was actually local in this area, he came out and introduced himself. We kind of spoke, went over some of the needs and requirements and expectations that we want. And so, that's how that relationship kind of formed. So we try to get ourselves on the same page and it worked out, so far.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 22, 2024

    I was guaranteed over and over that they have plenty of our carpet choice in stock. Available next day. I couldn't count how many times I was told that. So I called about a week out from when we wanted installation, picked a date, paid the deposit, got everything ready to go. All of our employees vacated their offices, moving computers, desks, files, etc. for Rich to give me a call at 3pm the day before delivery to tell me they didn't have the carpet, and they had no idea when they would get it. I wasn't available, he didn't leave a message, he didn't try to contact me in any other way. Just hey let Lauren know that I called, which I assumed was a confirmation call. I called in the morning to see where the crew was, and imagine my surprise that there's no carpet. No crew. UNBELIEVABLE. I will NEVER call your company again, and I would make sure to go out of my way to tell others the same.

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    Empire Today
    Response from Empire Today

    Lauren, we always aim to deliver a great experience and are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use this feedback to improve and ensure this doesn’t happen again.

    Verified purchase
    Customer Service

    Reviewed Nov. 22, 2024

    Someone from Empire was supposed to come by our office, Prince George's Soil Conservation District, on Thursday, November 21, 2024 to go over floor samples and give us a quote. No one showed up and we didn't even get a call. The other carpet company had no issues with showing up and is eager for our business.

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    Empire Today
    Response from Empire Today

    Terry, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.

    Customer ServiceInstallation & SetupCoveragePriceStaff

    Reviewed Nov. 14, 2024

    We had an appointment to have Empire come out install carpet and laminate flooring. I decided to go with empire because 40 years ago my neighborhood carpet by Empire and it was beautiful and it was done. The installation was absolutely fantastic. I made a grave grave mistake. I contacted the Better Business Bureau and General attorney I have to seek a lawyer. I don’t live in a home but we have a beautiful mobile home that my husband bought us back in 2007 and it’s beautiful with.

    I’ve taken such good care of it since he died when I walked out of the house before the installer came, my walls in my living room were beautiful. We just had it repainted back in two years before my husband passed. It was $1000. It is a mobile home so you have to have to hire someone who knows what they’re doing in mobile home different than walls in a home and a regular home they sent a Mexican who couldn’t speak English to install the carpet. I have a large driveway and I realized I I made sure the house was empty. We took all our furniture out of our home so he could have room to work.

    My walls in my living room are absolutely spotless. They were beautiful. There wasn’t a smudge in a hole or anything on my walls they were. It was a beautiful ivory, when I walked out that day to go to my daughters to stay there while they were installing the carpet and the flooring was absolutely devastated when I came home and saw my walls. They sent a **, who could not speak any English at all we had to translate off phone. He didn’t even know he was supposed to start in the master bedroom and lay carpet. He had no idea he took the carpet out of the truck and laid it out in the street. We live on the main drag car is going up and down he laid on the filthy street. It was covered in leaves and dirt as he brought it in the house, they ** because they were cheap. They had no there was only one seller and that was the ** who could not speak any English at all. He damaged all my walls.

    Wall in my living room has been damaged down to the drywall holes in the drywall and some of the paper wallpaper has been damaged terribly at all has to be the walls have to be replaced and all he was able to say when he left was he was sorry and walked out. We contacted Empire immediately and they said they would get back with us right away we were to take pictures.

    I would’ve preferred that someone from the company would’ve come into my home and went into my living room and saw the damage that this man did to my walls entrusted empire, we gave them our business interested in with our home my home we even a gentleman that came out and gave us the estimate to get this started. We picked out and brought the samples we picked out very good carpet. It was expensive over $4000 when I came home and saw my living room floor and we never heard back from Empire. I called them never heard back asked to speak to corporate. They wouldn’t give me a number to contact corporate. I wasn’t gonna give up I’m 71 years old but I this is my home and I take very good care of my home. I don’t care if it was a shed in the woods, this was my home and took care of my home after my husband passed. There wasn’t one flaw on those walls not even a nail hole.

    I called corporate and corporate called today. 14th of November, and I reached someone in corporate. I was hysterical when he had the nerve to tell me that the carpet installer sent him pictures and they accepted the pictures not my daughter's pictures of the true damage on the walls. He said he saw no damage he was covering his you know covering his butt, I can’t believe this is happening. We trusted Empire to come out and lay flooring and carpet with my home and he damaged my living room and they’re trying to make it go away. I can’t I have a lawyer but I called the attorney general and they’re going to intercede and try to help us Except for them to write a check for us to cover the damage. It was sent to the walls and be able to pay someone to come in and re-drywall the walls and find someone to come and paint the walls.

    We cannot enjoy the holidays. We cannot celebrate the holidays in my home we cannot. I am leaving. I am presently staying with my youngest daughter and my daughter is staying with her daughter. We can’t even go home, they didn’t accept my daughter, but they accepted the carpet accepted from the installer that damaged the walls what what would that say to anyone? It’s in black-and-white I won’t give up. I don’t want anything from them. I don’t want. I don’t want a large amount of money. I only want them to pay for the damage. It was done to my living room. I cannot afford to have someone come in and re-drywall my walls or paint and it’s up to Empire. It’s up to the company to give us a resolution to this problem. Installer did this and they must be accountable for this.

    I’m writing this review to let someone to let people out there know I know there’s a lot of people that have had excellent results with empire, but I believe if you live in an upscale neighborhood in a beautiful ranch home or whatever I believe that most people will have positive and great results but we live in a mobile home community is my mobile home and it is beautiful. It was until the carpet installer came in and caused all that damage and now he’s trying to cover his butt and the companies trying to cover for him. They don’t even want to step up and take responsibility for what they’ve done.

    I’m letting people know what happened to me. I’m sure there are a lot of people out there have great empire when we moved in that mobile home and we special order our mobile home when they brought it in my neighbor next-door to me had empire lake car, but that was 40 years ago. I just assumed if we went with Empire I had no idea that, the company is company they hired. I know they hired this **. They work for cheap labor, not prejudice didn’t even know he was supposed to start in the master bedroom we had to. Translate on my iPhone a palled I’m devastated.

    We aren’t even celebrating the holidays in my home this year. My furniture can’t even be moved in as I said my daughter staying with her daughter. I’m staying with my youngest daughter. This is no way to live. I’m 71 years old and I’m sick over this, I thought it was odd that empire didn’t reach out in contact us right away. We sent the pictures but they didn’t. They didn’t accept those pictures. They only accepted the pictures from the installer that did the damage and what does that say I’m just putting my let people know what Unless of course you live in a upscale neighborhood don’t go with empire. Never, never choose empire.

    I’m not gonna give up. I’m gonna stand on these two legs and I’m gonna roll over. I’m gonna stand on my old legs and I’m gonna fight. I’m going to fight I’m not gonna give up. They’re going to fix someone from going to write us a check, and someone’s gonna pay us to get the wall in the living room fixed so we can go back to living in our home and living a normal life again happy normal life. It’s been devastating. My daughter is depressed. I’m upset. I can’t sleep. This is a truth. They’re trying to say that the damage was already done to the walls before the carpet installer came, I knew I had a gut feeling.

    This was gonna happen when they never reached out to us right away as they said they would we called them immediately after he left and I’ve been trying desperately for almost 2 weeks to reach out and now I realize what they’re trying to do, I’m gonna get a resolution from an attorney, but Attorney General said not to do anything within. They’re going to intercede for us and they’re going to help us. I hope that that is true. I desperately hope that is true that they’re going to intercede and they’re going to help us.

    All I want is for them to pay my walls Fixed and have my living room walls repainted we also brought over my next-door neighbor remodels homes. He’s a contractor he was devastated as well. He could not believe what they had done. He also said that you will normally have scuffs or little marks but nothing like that the neighbor on the other side of me works for Dutch Valley Paints, she came over and she said we have to get estimates and we’re gonna go from there but I’m just letting you know my home flooring

    Did to my home I have it. It’ll be 20 years. I’ve had this mobile home next, next year in May and it’s in pristine condition and it’s in immaculate condition. Doesn’t even look like it’s 20 years old until this happened tread lightly before you hire empire it’s not the company that was 40 years ago, and they Won’t step up and take responsibility for what they’ve done

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    Response from Empire Today

    Patricia, this is not the experience we wish for our customers, and we sincerely apologize for your experience. Your feedback is valuable to us, and we'll further review your concerns.

    Customer ServiceInstallation & SetupPrice

    Reviewed Nov. 12, 2024

    Empire claims they have trained, certified technicians. They do not. First crew to show up couldn't do 60% of the installation because they didn't know how to lay the grouted tile. Salesman royally screwed up the work order and they were unprepared for what they were supposed to do. 5 men on the crew and only one spoke broken English. Told me he needs a good review so he can get more work through Empire. I'm guessing they have no actual trained technicians and just contract out to the lowest bidder while charging you top dollar for installation. Probably why they strongly suggest hiding your valuables while the crew is there (which I thought was odd well before the crew showed up).

    Day 1 crew was polite, and the work looks good, but it's installation issues down the road I'm concerned with. Second day and a crew of only two people show up to do some 650ft of tile installation with grout. Again, out of town crew and only one installer speaks broken English. Most likely will cost me another day of work. as they've been here over 8 hours and aren't even halfway done.

    **What bothered me the most was that in NOT ONE PLACE in any email or the Pre-installation requirements video do you ever mention toilets. I disconnected the sink and the washer hook-ups to be nice even though I specifically asked the salesman about the bathroom work and I was told "they'll take care of it all"... They did not. I had to go downstairs and remove it myself around all their construction mess and carry it across the brand new flooring installed the day prior. It's not having to remove it that bothers me, it's that I asked and was told not to worry about it. Therefore, if they don't finish today, I'm without a toilet for 24 hours, as they haven't even begun the bathroom work yet. Again, could've been totally prepared for it had I not asked about it and been given false info to make the sale.

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    Response from Empire Today

    Dear customer, this is not the experience we wish for our customers, and we sincerely apologize for your experience. We'd like to assist you further, please email us at customersupport@empire-today.com for further assistance.

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    Empire Today Company Information

    Social media:
    Company Name:
    Empire Today
    Year Founded:
    1959
    Address:
    333 Northwest Ave
    City:
    Northlake
    State/Province:
    IL
    Postal Code:
    60164-1604
    Country:
    United States
    Website:
    www.empiretoday.com

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