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Empire Today Reviews

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About Empire Today

Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring, and window treatments to more than 3 million customers since 1959. The company brings hundreds of samples to your doorstep, and a sales representative helps you choose a floor, takes room measurements, and provides an all-inclusive price estimate. Professional installers can install in-stock styles as soon as the next day. The company offers competitive prices and comprehensive warranties.

Pros
  • Professional measurements
  • 1-year limited installation warranty
  • Brings product samples to your home
Cons
  • Limited financing options
  • Consultation required for estimate

Empire Today Reviews

Over 10k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Empire Today?
    • 4,648,295 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase
    Installation & Setup

    Reviewed April 15, 2025

    I had carpet and some laminate flooring installed by Empire Today. I've used them before. Everything went smoothly, from the product offering to the installation process. The final results certainly met my expectations, leaving no room for complaints or any specific highlights to note.

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    Verified purchase
    Installation & Setup

    Reviewed April 15, 2025

    I purchased vinyl floors for my home from Empire. From start to finish, the process was smooth—I didn't encounter any issues during the purchase or installation phases. After the floors had been laid, I was quite pleased with their appearance; they looked very nice. Overall, everything went off without a hitch. I'm satisfied with the experience and would recommend Empire Today.

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    Customer ServiceInstallation & SetupContract & TermsPunctuality & Speed

    Reviewed April 12, 2025

    I am extremely disappointed with the recent experience I had with this company. My initial experience in 2023 was positive, but the recent events have been a disaster. The first consultant was uninformed, and I was misled about the impact on my credit score. The subsequent delays, lack of communication, and missed appointments have caused me significant inconvenience. The final consultant was knowledgeable, but the installation was ultimately cancelled due to unaddressed issues with the contract. I expect a higher level of professionalism and communication from a company, and I’m hoping for an explanation for the failures in my case.

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    Empire Today
    Response from Empire Today

    Natalie, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed April 3, 2025

    I engaged with Empire Today for a small carpet installation in my walk-in closet, and overall, my experience with their sales team was positive. The sales representative was professional, providing a variety of samples and explaining the quality differences without being pushy, which I appreciated.

    However, I have some reservations about Empire, largely due to experiences shared by people I know. They have faced issues with the installation team, who seemed unwilling to address small complications like leveling the floor, leading to numerous order cancellations. This trend makes me hesitant about using Empire for more complex projects, such as installing vinyl in the kitchen.

    While my own carpet installation went smoothly—probably due to the simplicity of the job—I am apprehensive about recommending Empire for anything beyond straightforward tasks. If Empire Today aims to enhance customer satisfaction, they might need to reassess their subcontracted installers' approach. It's crucial to address these internal issues to prevent alienating potential long-term clientele.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed April 3, 2025

    "EMPIRE FLOORING." STAY AWAY FROM THAT BIG SCAM". This is the worse of the worse company to call for your carpet installation!!!! They have no clue of what they are doing. I got a representative coming to my house with a bunch of carpet sample and we both agree on a color that matches exactly the partial section I need to replace in my house. I put a down payment (half of the complete payment) they came with a wrong color the first time, and said they are sorry and promised to fix it.

    Second time, not only they came with the same wrong carpet, but the measurement was wrong. Third trip, they had the wrong color again. Now they are forcing me to accept a different color because they can't match my carpet color. When asked for a refund they wanna keep 25% of my money. I am getting my lawyer involved. I WILL GET MY FULL REFUND BACK. PLEASE!!! STAY AWAY! STAY AWAY FROM THAT BIG LIE AND SCAM WHICH IS CALLED "EMPIRE."

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    Empire Today
    Response from Empire Today

    Jo, this is definitely not the experience we'd want you or any of our customers to have, and we would like to fix this. We've located your account and will be in touch with you soon to rectify this.

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 1, 2025

    Install date: 9/04/24. Price-$6830.97 Areas - living room, 2 hallways & 1 Bedroom. I thought this was a good idea. Well, on 03/24/25, my mother fell while transitioning from her bedroom into the bathing area. The fire department was called and mother put upright. We couldn't figure out the reason for the fall. We figured it out 03/26/25... Stripping from the flooring installation had started to separate. This not only in that area but in the living room area too. I called Empire and shared my dissatisfaction, the need for the problem to be resolved immediately due to my mother's age and mobility, the only usable restroom for my mother, my upcoming surgery on 3/27/25.

    I was told that the earliest would be on Friday, 3/28/25 8 AM-12 PM. I requested them to call my mother if there were any questions, due to my surgery on 3/27/25. The rep repeated the information back to me, taped down the strip (video taped) due to this bathroom being the only one my mother can use and that was that. Oh no.

    On 3/27/25 Stan text me, I'm getting ready for surgery at 10 am and speaking with my surgical before getting wheeled in. He needs to know what kind of stripping was used on the flooring. Wouldn't that be in the invoice? Why wasn't my mother called as requested and notated by the rep. I had taken pictures, I sent those and told him the problem also persist in the living room. Blood pressure is so high now because of this non-needed call, I had to wait another 45 minutes until surgery. Wait for it...

    I find out they didn't even arrive within the time window. They arrived at 2:30 PM. They put down the stripping, moved two of my totes which were up against the wall for a reason without asking. My mother was told that metal stripping would be the solution but Empire doesn't provide this to them. So now I have two totes that are in th walkway from front hallway to living room. I guess I'm supposed to find some to lift those and put them back where they belong. One tote is right in front of my puppies cage and bowls, so until I get someone to move the toes, I have to move my dogs' items. I explained this all to the rep who called from **. She said she would escalate the issue. I made the down payment by credit card and the outstanding balance by cashier's check. I'm rethinking getting anything else done.

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    Empire Today
    Response from Empire Today

    Perry, we sincerely apologize for the stress and inconvenience caused by your recent experience. We understand your concerns and want to address them promptly. Your issue has been escalated, and we will ensure that someone follows up with you quickly to find a resolution.

    Resolution In Progress
    Verified purchase
    Installation & SetupPunctuality & Speed

    Reviewed March 30, 2025

    The selection process at Empire Today was smooth, and I opted for carpet. The installation was fast and efficient. I've had the carpet for less than a month, and so far, the quality seems good. Overall, I'm pleased with the experience and would rate it highly.

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    Verified purchase
    Installation & Setup

    Reviewed March 30, 2025

    I had carpet and small vinyl flooring installed by Empire. I've used Empire in the past, and this time was no different in terms of the quality I expected. The carpet was a different kind this time, but they did a nice job with the installation. Overall, the flooring met my expectations.

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    Verified purchase
    Installation & SetupCoveragePricePunctuality & Speed

    Reviewed March 29, 2025

    I had Empire Today install carpet and vinyl glue-down flooring in my dining room, kitchen, and living room. Unfortunately, my experience wasn't great. I felt misled by what I consider a bait-and-switch tactic. Initially, I was given a price quote that supposedly covered the entire project, but it turned out it was only for two-thirds of the space. When I requested a quote for the remaining area, the cost nearly equaled what I'd already paid. Even though I had the original quote documented, they wouldn’t honor it. Moreover, they were unwilling to price match even after I showed them cheaper quotes from other companies.

    The installation process was fine; it took about six to seven hours spread over different days. The crew worked quickly and efficiently, and there were no major issues with the installation itself. However, I have had multiple problems with the vinyl flooring. In less than a month, I've already had them come out to repair spots that easily scuff and chip. Solutions have varied from cutting and patching damaged areas to using a brown marker to cover scuffs. I will never use Empire Today again.

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    Empire Today
    Response from Empire Today

    Roxann, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.

    Verified purchase
    Installation & SetupPunctuality & Speed

    Reviewed March 29, 2025

    I had Empire Today install carpet, and flooring in two bedrooms. The installation day went smoothly, and the team worked quickly and efficiently without any issues. I was very pleased with the quality of their work. My favorite thing about the new carpet is its brand-new look and the pleasant smell. Although they provided care instructions, I can't recall the details, but I believe they gave me a document with the necessary information. I've had no complaints about Empire Today, and I'm definitely planning to use them again. The scheduling process was also quite flexible. Although they could have come the same week I ordered, I opted for the following week due to my own schedule.

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    Verified purchase
    Installation & Setup

    Reviewed March 29, 2025

    I had carpet installed by Empire Today, and my experience has been quite positive. The carpet installation met my expectations, and I find it quite durable, even though I've only been using it for about a year. So far, it has performed well, and I'm satisfied with the overall experience.

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    Verified purchase
    Installation & SetupStaff

    Reviewed March 29, 2025

    I recently had Empire Today install vinyl laminate flooring in my family room, kitchen, dining room, hallway, stairs, and upstairs walkway. Before choosing Empire, I considered other companies, but what stood out was the service offered by Empire. A rep came out, guided me through the installation process, provided an estimate, measured the whole house, and recommended solutions.

    I initially picked a date for the installation but had to reschedule due to some work being done in the house. Even with the change, the team managed to handle everything efficiently. The entire process took about two weeks from the initial assessment to completion. I am quite satisfied with the quality of their work.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 27, 2025

    They send a salesperson out that tells you Empire has the best warranty and customer service. Wrong. Their customer service is the worst. Had floors installed 6 months ago and I'm still waiting for a resolution. The laminate has a defect from the manufacturer. The installer came out and took pictures. I'm told everything was sent to manufacturer for review and Empire is waiting to hear back from them. I call back every 3 weeks and get the same answer. The laminate is also very loud to walk on. Sounds hollow. I was told and paid for the top of the line flooring. That's not what got installed. Very disappointed in this company. The manufacturer of laminate is Baydream flooring. Stay away from that brand.

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    Empire Today
    Response from Empire Today

    Michelle, we’re so sorry to hear that your flooring concerns have not been addressed yet, and we’d love to have the opportunity to fix this. We’ve located your order, and we’ll be in touch with you as soon as possible to resolve this.

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    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed March 21, 2025

    No response. DEPOSIT NOT RETURNED. Buyer Beware... I had my stairs carpeted about a year ago and love the carpet. I called Empire back out as I wanted to have the carpet made into area rugs, to which I was provided a contact for the commercial side, where I purchased several sizes and put down a deposit. In the meantime, the sales team that came out convinced me to have the same carpet installed in two bedrooms and a den. When the installation date came, the installer advised that they could not put the carpet over the current flooring (which was not disclosed during the sale)

    After a couple of hours of back and forth (which is beyond ridiculous), we ended up agreeing to get the carpet set and bound into area rugs for the three rooms. Less than a week later, the installers arrived with the finished area rugs, and we were good to go. I kept following up on the commercial side since they took a deposit, and no one would provide me with any information. After an email I sent informing them that it had been 10 days without a response, I received an email stating, "Unfortunately, we will not be able to fulfill this order. Sorry for the inconvenience. Best regards, Julie"

    I have sent several follow-up emails to all known email addresses (including customer service and support) and have not received a response. I offered to lower the order if they couldn't accommodate what they put in writing, and I have still not received a response even though they have NOT returned my deposit. The installation manager called to inform us that the carpet was located, and they were working on the order. This whole situation is beyond ridiculous; customer service is a joke, and good luck trying to get a hold of someone who can actually provide factual information or be able to make a decision. I would not have purchased anything from this company and would recommend that you don't either

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    Empire Today
    Response from Empire Today

    Tara, we take your concerns seriously and apologize for your experience. We understand you've spoken with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.

    Verified purchase
    Installation & SetupOnline & AppStaffEase of Use

    Reviewed March 20, 2025

    I had carpet installed by Empire Today in one room of my house. I did consider other brands before making my decision, and I found the quality of Empire's product to be comparable to others I looked at. The deciding factor for me was the salesperson's knowledge and assurance about the ease of replacement in case of an accident. The new flooring has met my expectations, and I would rate my overall experience with Empire Today as 5 stars. The salesperson's professionalism and the installation process were excellent, and I also found their website fairly easy to navigate. Overall, I'm quite satisfied with my decision to go with Empire Today.

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    Verified purchase
    Installation & SetupCoveragePunctuality & Speed

    Reviewed March 20, 2025

    I had Empire Today install flooring in my home recently and previously had carpet installed on my stairway. Initially, everything seemed fine with the new flooring, but I experienced issues with the kitchen floor. There was a problem because of a leak behind the refrigerator, but unfortunately, this wasn't covered by Empire when they came back to fix it, and I had to pay for the repair out-of-pocket.

    I was also disappointed with the appearance of the carpet. It didn't look the same as the sample they showed me. Under different lighting, it appeared dirty and not new, which was disheartening. Even though the installation was done well, I couldn't shake the feeling that the color looked old from day one.

    If asked, I would tell friends and family that while Empire Today does a good job with installation, they should be cautious with the samples and ensure they're viewed under proper lighting. The carpet on my stairs looked worn out very quickly, which was surprising.

    On a positive note, the installers were excellent—I would give them a perfect score for their work. However, my overall experience with Empire Today was mixed. They didn't help me when I faced issues, and it took some time before I could afford to fix the flooring problem. That was quite frustrating and disheartening.

    For the overall experience, I would rate Empire Today a 3 out of 5 since the installers did an excellent job, but the lack of support when problems arose was a downside. As for the cost, I'd give it a 4 out of 5.

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    Empire Today
    Response from Empire Today

    Brenda, we appreciate all reviews and you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

    Verified purchase
    Installation & SetupPunctuality & SpeedProcess

    Reviewed March 19, 2025

    Empire Today did my carpet. I found them online and they provided a comprehensive collection of carpet samples. They shared detailed information about the different types of carpeting available, highlighting features like stain resistance, which I appreciated. The installation process itself was impressive. A single installer managed to complete the job on the same day, finishing in roughly two hours. I was really impressed by the speed and efficiency of the process. I've had the carpet for about two years now, and it continues to look and feel great. It matches my living room perfectly and has lived up to the stain-proof claims. If a friend or family member asked about my experience, I'd say it was an easy installation and an easy process overall.

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    Verified purchase
    Staff

    Reviewed March 19, 2025

    I've had a positive experience with Empire multiple times. The convenience they offer by coming directly to my house and doing a good job was a key reason I chose them. I also have friends who have used their services, which gave me confidence.

    For the installations, I had vinyl flooring and carpet done. Empire Today worked on two houses, installing vinyl floors in one and carpet in the bedrooms, steps, and hallway of another.

    The quality of work was good, and the contractors were very nice, helpful, and ensured everything was cleaned up after the job was done. I'd rate my experience a solid 4 out of 5, and I have recommended them to friends and family. Their convenience and workmanship have been noteworthy.

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    Verified purchase
    Installation & SetupStaff

    Reviewed March 19, 2025

    I had Empire Today install carpet in my home, and my experience has been mixed. Their rep, William, was very pleasant and helpful when I reached out to them.

    The installation process took place over two days. On the first day, two installers did a nice job, completing the downstairs living and dining rooms in about two hours. On the second day, three installers came to finish up, but unfortunately, they broke my blinds, and it took them around three to four hours. They didn't inform me about the damage during the installation, which was disappointing, and I still haven't heard back from Empire regarding this issue.

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    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed March 19, 2025

    Absolutely DO NOT waste your money on Empire. I made the terrible mistake of spending $15,000 with them in May 2023, only to have my flooring completely botched. The LVP flooring started coming up almost immediately, and even the contractor they sent admitted it was due to improper installation—yet their official report magically said otherwise. I sent countless emails, spoke to multiple people, and got absolutely nowhere. Instead of taking responsibility for their shoddy work, they had the audacity to quote me another $8,000 just to fix their own mistakes!

    They outright REFUSED to fix the flooring, leaving me stuck with a disaster. I finally had it redone by another company, and—surprise, surprise—it was confirmed AGAIN that Empire did a horrible job. They didn’t even bother installing a moisture barrier, which is basic industry standard. This company is nothing but a scam, preying on customers with poor workmanship and zero accountability. Avoid them at all costs unless you want to throw your money away and deal with an absolute nightmare.

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    Empire Today
    Response from Empire Today

    Sondra, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.

    Verified purchase
    Staff

    Reviewed March 19, 2025

    I had carpet installed in my family room and plank flooring in a hallway by Empire Today. I didn't consider other companies as I've worked with Stephanie before, and she's fabulous. Stephanie is incredibly knowledgeable and takes the time to explain everything, bringing out whatever samples people may need. Plus, she has more and goes back in her car. She seems to understand people's needs immediately.

    I would definitely rate Empire Today as a 5 and have already recommended both the company and Stephanie to others. The new flooring finishes the room exactly how I envisioned it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 19, 2025

    The rep arrived on time and provided a quote, which I then forwarded to my corporate office. Overall, I was satisfied with the service Empire Today provided.

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    Verified purchase
    Installation & SetupStaff

    Reviewed March 19, 2025

    The sales representative, Frances, was ok, though not very knowledgeable about a few things. Despite this, I purchased and had the vinyl hardwood floors installed. Empire Today was ready to do the installation right away, but it happened a week after my purchase since I requested to delay it due to a vacation. The installation process was smooth; the installer, Lucas, was wonderful, and the floors looked nice. We were satisfied with the outcome.

    However, I had an issue with the financial part. There was a misunderstanding about a product I purchased but didn't need, leading to a refund situation. Different people gave me conflicting information about whether I would receive a check or an account credit.

    Overall, I'd rate my experience a 4 out of 5. I chose Empire Today because a friend recommended them.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 19, 2025

    I was happy with Empire Today's response and meeting with someone. Although I didn't end up proceeding with the purchase, I found their service to be commendable. I discovered Empire Today online, and the salesperson was very responsive, arriving on time and providing clear and concise information. There were plenty of product choices, and he gave me a good price. Even though we decided to take a different direction and not go with the carpet, the representative was pleasant and ensured I understood everything that was going on. Overall, if I had continued with the purchase, I would have definitely chosen them.

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    Verified purchase
    Installation & SetupPriceStaff

    Reviewed March 18, 2025

    I chose Empire Today based on a recommendation from a friend. The sales representative was very nice and professional, and the installation was great. I am pleased with the flooring now that it's installed; everything looks very nice, and the quality is excellent. While the overall cost could always be less, I am very pleased with my experience.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 18, 2025

    I had Empire install rugs in both of my bedrooms. The team arrived on time and initially placed the rugs in the wrong rooms, but quickly corrected it upon my request. Their interaction was professional, especially considering they had only been with the company for a week. The quality of their work was excellent. Although I did not compare with other companies, Empire's service was efficient and reasonably priced. I would recommend them to friends and family. They did an efficient job, worked well together, and left.

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    Verified purchase
    Installation & SetupPriceStaff

    Reviewed March 18, 2025

    I had Empire Today install LVP and carpet in my home. Initially, I considered a different company, but Empire could complete the installation quicker, which was a decisive factor for me. The experience has mostly been positive, with the floors meeting my expectations. The salesperson from Empire Today was excellent and overall, I’d rate Empire Today 5 stars for being easy to work with. However, I faced some challenges with installation related to door adjustments. After changing the flooring, the doors didn't fit properly, and I wish they had provided a warning or offered a service to address such issues since it's part of completing the job comprehensively. I booked my appointments through Empire's website and found it very user-friendly and as for the pricing, I found it competitive.

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    Verified purchase
    Installation & SetupPunctuality & Speed

    Reviewed March 18, 2025

    I've used Empire Today in the past and it seemed to be the best fit. I liked the speed of the installation, availability of the crew, and their professionalism. The crew was careful. They didn't mark up the walls, and the baseboard looks fine. They took care of the hallway. I didn't have to go back and do touch-ups. I needed something that would wear for a hallway and would last a long time. For the other location, it had good colors and the materials were good for the residential area and the living space. It seems durable for the hallway and the well-trafficked areas. In the other location where it's a living space, it's very comfortable and looks good. I hope it lasts and it's slow-wearing.

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    Verified purchase
    Installation & Setup

    Reviewed March 18, 2025

    I did some searching and asking around and chose Empire. My experience with the installation team was generally okay, though there was some initial confusion. In the end, everything turned out alright. I'm happy with the quality of the product they installed. However, there were a couple of issues that could have improved the experience like if they had brought the right parts and they had brought me the right color carpet at the scheduled time. Overall, I would rate my experience with Empire Today as a 3 out of 5.

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    Empire Today
    Response from Empire Today

    Audrey, we appreciate all reviews and you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

    Verified purchase
    Installation & SetupStaff

    Reviewed March 18, 2025

    Empire Today came out for a sales visit regarding flooring installation. Although I did not proceed with the installation at that time due to personal circumstances, the experience was quite positive. The salesperson who visited was very professional and thorough. I can't recall his name, but he had a big beard and was very informative. He gave me a detailed rundown of the flooring options, including estimates and alternatives like subflooring to address potential unevenness. This helped me to fully understand my options and the processes involved. I was particularly interested in laminate flooring, specifically the popular grayish wood color, which I found very appealing.

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    Empire Today Company Information

    Social media:
    Company Name:
    Empire Today
    Year Founded:
    1959
    Address:
    333 Northwest Ave
    City:
    Northlake
    State/Province:
    IL
    Postal Code:
    60164-1604
    Country:
    United States
    Website:
    www.empiretoday.com

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