Empire Today Reviews

The installers came on time. Introduced themselves and showed me the carpet and padding while still on the truck. They proceeded into my home to measure what I assume was how they needed to cut the carpet for each room. The driver then asked for payment upfront. I got hesitant because I had already paid $610 for them to do the work and I assumed the balance would be required after the work was done. They say it was in the contract to pay upfront. I told them I was going to call the company and they proceeded to walk out the front door, saying they were going to smoke a cigarette. After I got off the phone and looked outside they were gone. I missed work, my living room is full of bedroom furniture, I'm sleeping on a couch, I'm single and 62 years old.

I had my carpet installed by Empire Today in my bedroom and on my steps. The quality was great and the brand was excellent compared to other brands. The design of the flooring is my favorite. The salesperson was so nice, very articulate, and very professional. He explained all the samples and when he bought them out, we put them on the floor and matched it very well with other items that I had to go to my bedroom and my foyer. He was excellent and that's what really sold me on because he had exactly what I wanted.

Our laminate floors and vinyl flooring in my kitchen installed by Empire were nice-looking. And I got used to the color now. There were three installers and on the day they did everything, the process went well. They did a good job and they did it fast. The flooring were fine and everything was the way I expected it. The only thing is my niece told me about Empire and they were supposed to send over a $100 gift card, but she never got it. I don't understand that and I called them a few times, and I'm not happy about it.

I'm very happy with Empire Today. I had them install wood floors on my bedroom and hallway and the installation was done beautifully and the people were good and very polite. I love the new flooring. I like Empire's flooring better than those of other places, and their price too.

I went to Home Depot for a carpet installation and they could install it for free. However, they wanted me to wait for a month and I'm not a patient person. I went with Empire Today instead as they could install the carpet in a reasonable time. I wanted the carpet in my living room, the guestroom and my bedroom, but I wasn’t home when they did the installation. They did it in the office, the guestroom and the bedroom, so I ended up getting it in the other room. Despite that, the carpeting has met my expectations. It's a little more than what I wanted, but it's done and life goes on.

I had Empire two years ago in my mom’s house and we liked them. That was why we went back to them and had carpets installed in two of our houses. I’m pleased with the flooring and I like the color and texture. It was a great experience.

I had carpet installed by Empire Today in my bedroom, dining room, and living room. I also had tiles from them for my bathroom. However, I had ants all over the carpet and they said it was not their fault. I let that go. Then, the gal who sold me the tile did not know anything and so my tile grout is darker than the grout that was on the counter. Because I'm not in that business I did not know which to pick and she should have known some more things about sales. The tile sample I saw was not what I got too, so I'm not happy. Again, I let that go. I just let the sales director know that she needs a little help.

Empire Today did a good job. A girl came to my home, showed me all the different samples and gave me an estimate. She had a great personality, very nice and warm. The installers were courteous, got the work done quickly and were on the spot. I left for half a day, then I came back and the installer was curled up in my kitchen. The installation was perfect.

Carpet seams don't match- furniture damaged- nothing was plugged back in. Salesman won't call back - called him 7 times and texted. Have no light in my bedroom. Furniture was left in front of the bathroom door. Your carpet manager will not call back. Had no wifi and internet for 3 days. Just lousy service. If that's not bad enough I'm in a wheelchair and can't get to all the plugs and a woman. You would not treated a man this way. I did not sign off on the job nor will I until my furniture is fixed and the carpet is put in right. I tried to talk to the 3 men that did the job but those do not listen to anything I said. I would never use this company again. Your high standards are a lie.

If I could give 0 stars I would. Nothing about what the sales rep said was accurate. She said 1 day install. WRONG. She also miscalculated the amount of carpet needed for the job. The installers were supposed to be there 1st thing in the morning. By 11 am they still hadn't showed. Impossible to speak to a person who knew anything so had to keep leaving messages. They only did the upstairs and were there until 8:30 pm. Said they would be back next day to install rest. WRONG. Took several days for them to return to do downstairs and even then impossible to know when they would show up. They were supposed to come back to do the stairs on Saturday. WRONG AGAIN.

We heard a lot about Empire Today so we wanted to try them out. We like them and I can depend on them. I had tile flooring done in my daughter’s bedroom and we like the color of the wooden floors.

Prior installations made us decide to go straight to Empire Today. Recently, we had some hardwood flooring installed by them in our bedrooms. The installation was excellent and the hardwood flooring matched the color. Everything was good.

I had Empire Today install a tan-colored, Berber-like carpet in three of our bedrooms, the hallway and the living room. I got a good deal on it and Empire Today was able to get it done a whole lot quicker than the other companies. I like the pattern on the carpet because it doesn't show walk marks.

I purchase wood laminate installation for my house in July of last year. A couple of months ago I noticed the wood laminate was peeling and lifting in certain areas. I have called Empire to request for someone to come out to inspect the floors. I have been transferred, ignored, never called back and 4 no show inspections. One person even had us send him pictures due to him not being able to make it to our appointment. I wait for like 45 minutes on the phone every time I call and get routed to people who do not know my situation at point of transfer. I have never dealt with a more unprofessional company. I will never do business with Empire or will I recommend it to anyone. I just wish I could get a real person to come and inspect my floor or at least get a call back.

I paid $6000 for my engineered hardwoods in three rooms. The floor creaks, squeaks, pops, and is not level. I have called Empire 4 times about this issue. The first time they had someone come out and told me to wait longer after installation, he said, "Give it another 30 days." I did. Since June 8th, I have called 4 times and my sales representative has called three times. No action on their part, just ignoring us. They scratched up my baseboards, put caulk all over my walls, and knocked my walls in quite a few places.

I had Empire install ceramic floors in my bedrooms and in my kitchen. I'm from Chicago and they were down in Florida so it was the way to go. I had good interactions with their installation team and overall, it was a good experience using their service.

I had heard of Empire Today, and instead of going to places that do everything, I called them, they came and were very nice from the beginning. This was my first experience in laying the rug and Empire did an excellent job. I have had compliments on this rug, which is a bit unusual in itself, but everyone really likes it and I have had no problems with it. I would recommend Empire.

Empire Today installed a carpet in our basement. They followed a timeframe and the carpet met my expectations. I would recommend them since they were fast and stuck to my request.

Due to my age and everything, I thought it was easier if Empire Today brought the carpet to me instead of me going someplace else and having to look at all of them. They also had more reasonable prices and that was a definite plus. I had carpeting installed in my home and I've enjoyed it and had a lot of compliments on it. I like that it's all one piece, the pad is connected to the carpet and I’m not sorry at all that I got it. I also like its pattern and if something gets spilled, I can wipe it up. My salesman was wonderful, easy to work with and seemed like a super nice guy. He listened to me when I was telling him what I wanted. The installation went well. Empire Today is dependable, their prices can't be beat and the quality of my carpet has proven to be as great as I thought it would be.

I serve as the principal for a small private school. We had previously purchased flooring from Empire, and had a satisfactory experience. We wanted to match the carpet with what had been installed previously so we decided to go with Empire again. I still had the rep's number, so I called him to inquire about a quote. When he came to take the measurements he told me he needed to get some information from one of the commercial flooring guys before he could give me a formal quote, but that he would email it to me by Monday or Tuesday (this was on a Thursday). I told him that was fine, as long as I had it prior to our board meeting in two weeks.

My husband paid for our two rooms of carpet and made the appointment for today. I took a vacation day to be there for the install, it is at a property we are selling. Last night, Empire called and asked if they could change the time. Unfortunately, we could not and they agreed to keep the 1:00 pm appointment. No show. When I called to ask where they were, they claimed they left me a voicemail letting me know the carpet was out of stock. A lie, and what a coincidence! Yesterday they wanted to change the appointment, and when we could not accommodate that request, suddenly, the carpet was out of stock...Did not happen, there was no call or voicemail.

I had an appointment on May 29 to have flooring installed in my laundry/mud room. We had taken the freezer, washer, dryer and the toilet out so the installers could work in the room. About 8:30 AM. I received a call from the installers that they would not be coming today because they were too busy and would not have time to come install my flooring. Thank goodness my son-in-law was here and he helped us move everything back inside. I made another appointment. On June 25th I received a call to confirm my appointment on June 26th. I make it a habit to repeat back the information just to make sure I have everything correct. I told the representative, "This is for tomorrow" and "Will they call me before they come." I was told yes and they would call about 30 minutes before they were expected to arrive.

I met with the salesperson on 5/25/18 and discussed whole house carpeting/padding/removing of old carpets/new tack bars if necessary/etc. I chose the best padding for the house and the standard padding for the bedrooms since there is no traffic in those rooms. He provided me with the price which I must say was very good.

There was a carpet store out here and the only thing they had was really thin, and I did not want anything that thin. It was almost like paper. When I saw how thick Empire Today's was, I went with them. I then purchased a kitchen and a doorway laminite flooring. However, I called a couple of days after and someone was supposed to come out, but no one ever did. It has been a month and it is still bundled up in the hallway heading towards the back door. I just gave up on it. Also, one of the workers left his tape measure here. I have even left a message for him to come to pick it up if he wants to.

Empire Today had the selection I wanted and I had them install vinyl plank flooring on our entryway, hallway, living and dining rooms. The installer was very nice, did everything neatly and everybody's business had been really quick. I liked the style that Empire offered and I liked this one the best after comparing it with others. It looks like wood and people should look at my floor as proof of what they'd get.

I had Empire Today install carpeting in my bedroom. Someone came ahead of the guys and evaluated. He sold the carpeting at half the price to me. It was more than I thought it was gonna be, but it was nicely done. He got it all together. He talked to me and then the next day, three fellows came in to do the work, which I was very pleased with. I had some other rugs put in and I wasn’t too happy about them but these fellows were very businesslike. Their customer service level was excellent. I gave them a small tip because they did a great job. I would recommend Empire Today highly.

Needed an inexpensive but nice carpet replacement for my home being sold. My realtor recommended Empire, so I let her handle the choice of carpeting. The price was quite reasonable. Installation went without a hitch, and the carpeting came out looking much nicer than expected. Next consideration was my new home; I wanted new vinyl plank flooring; the sales rep came out and after showing us all options we went with a nice grey wood flooring for our second floor of a three floor home. It came out so nice, that we had Empire back, and they just completed vinyl plank flooring on our complete third floor. The whole house looks like it had a facelift. Installation was perfect, and the technicians were quite competent.

WOW what a nightmare, I felt great after speaking with GM. However things quickly went to hell in a handbasket! Late only half the job done, installer told me everything different from salesperson! Now Kenny ** wants me to pay additional $1000 on my job they made mistake on, scratched my furniture put dents in my walls. All photos have been sent to Kenny who is was a rude customer service manager. Flooring that was to be put down is laying in my den. Now I have been overcharge and when the installer was ask to fix my cable wire he left on top my carpet he ran out the door got in the truck and left house. By far the worst company I have ever had to deal with.

Will never use or recommend! My carpet install went smoothly, professional install and nice job. The next day was tile... that never came, next day, never came, finally on day 3 of my appliances and kitchen furniture in my living room they showed, after 18 calls Friday and some prompting. They showed without all the supplies and didn’t know it was a tear up until they actually read the order, to Home Depot they went for subfloor. I’m not totally sure I even got the tile I ordered since the job was scheduled in April but I’m almost certain I ordered a lighter shade.

I looked at two other stores but I didn't like the rug for the money. My daughter had Empire Today do their second floor rugs and they were very happy with it, so I also had them work on the rug in my basement. Their salesman was great. He was very social and very informative.

We had carpeting on our steps installed by Empire Today. It was the price and their advertisement that made me choose their product. The technicians who installed it were very good. My new flooring has been fine and the color is my favorite. It's grayish. Initially, it was measured wrong but it was rectified so we were pleased after all.

About three months ago, I had Empire Today install a carpet in the bedroom. They did a decent job, the floor looks well-done and I'm satisfied.

My mom used Empire Today so I also had them install a carpet in a room in my apartment. And they installed really nice carpeting.

Permanently scarred my daughter's foot, and destroyed our landscaping over thousands of dollars. Third party contractors too. Empire immediately sent us to a third party insurance company that the installers have, that is a nightmare to deal with. Currently interviewing attorneys. This install took over three weeks for three four small rooms. They kept forgetting tape so three different crews were at my home over a month. My 6, and 8 year old daughters were injured by stepping on the tacks leading into their room that were left unhammered apparently. It's been over three months and my daughter still has a hard scar on the ball of her foot which is painful.

I had laminate flooring installed. From day one I had nothing but a hassle trying to get it put in. They made appts then they did not show, finally two weeks after install some boards were ruined (no fault of theirs) and they were going to come to give me an estimate and do the repairs. First estimate wasn't done correctly. Had to have another done which was scheduled for this past Saturday after a 2 week wait. When I called to see what the time frame was I was told they weren't coming, they didn't have the materials. I said, "This is just an estimate." The women at the call center proceeds to tell me "well I'm sorry he isn't coming." No answer as to why. I have been calling since Saturday. I have left numerous voicemails for customer service specialist, install manager etc. Not one call back. I'm absolutely disgusted with this company. It's unorganized and unprofessional. Would not recommend to anyone.

Empire at this point has treated us very badly. They installed laminate in October of 2017, now in May of 2018 we find there was a problem with installation. We have called them to do it right and every time they send someone out there is a reason why they can't do it. We have at this time been waiting to hear from the main office now eight days, we don't hear from them today we are going to have to pursue legal advice. What is so bad I recommended them three times, never again.

I use Empire Today very often and I'm doing a lot of homes. But before going with Empire, I went to Home Depot, and their process was very complicated and I switched. Empire is very prompt, they give me good prices, and they're always there when they say, so I'm really happy. I had them install carpet in my rental houses. And I like that everything was done in timely manner, they came and finished on time, and they cleaned after themselves. The new flooring met my expectations and that's why I keep coming back. And we're going to have laminate installed in the next house that we're going to do. I recommended Empire to sellers. When they asked my advice, I said, "Go to this company because they're doing a great job."

Empire Today did a good job with our flooring. I had them install my carpet, so I had them install my mom's as well. I recommend them.

My experience with Empire Today was very good and efficient. Their rep came by and I chose what I wanted, then he wrote me up and he came out. I had them install laminate flooring in my bedroom since hardwood would have been too expensive, and the installers were very efficient. They came out, did what they were supposed to do, cleaned up the mess, and left. I enjoy the floor's beauty. I’m going to have some more rooms done in the future.

Where should begin, it all started on Tuesday June 19th when I called customer service to confirm the install and spoke to Jenika, she informed me the installers have a window from 8 to 10:30am to arrive and begin the work. On Wed. June 20th, my wife took off that day to prep the rooms based on what we were informed, and also took off Thursday June 21st & Friday June 22nd. She took off because we were told this would be a 2 day install by the salesperson Austin **.

Made an appointment for between 11-1, and waited and waited. About 12:45 I contacted the live chat to ask for an update on where they were (I know these kinds of jobs run late sometimes). I was then informed that I did indeed have an appointment, but NOBODY has been assigned to it. Oh, thanks for letting me know ahead of time guys. I could have not wasted 2 hours of my life if they had been a reputable company. What if I didn't contact them? I'd have just waited and waited? Cool. They then offered me $50 off to make another appointment. I was already getting $200 off when their site offered if I made an appointment. How ironic.

My husband and I are considered loyal customers to Empire as this current project is our 3rd largest investment with them. However, appears this will be our last one as well. The project was estimated to be completed in just 1 day or a day and a half at the most due to the installation of wood floors on our stairs. However, fast forward to today, this project is still ongoing after 2 weeks due to inadequate logistical issues with their ordering of the wrong flooring and the installation crew showing up at my home with the wrong product, 2 times! Tomorrow will be their 3rd attempt! Not to mention, on at least 2 occasions the installation crew lead us to believe they could rectify the issue by coming in on a Saturday, only to find out the products weren't available for Saturday installation.

We originally had Empire install laminate in our dining and living room areas. The dining room was getting badly pitted and needs to be replaced. The sales person came out and we told him we wanted the same laminate they had installed before. The 1st installers came out and had the wrong laminate and not enough materials. They tried to blame us as we were the ones who picked out the sample. I explained that we never saw samples as we wanted what was previously installed by Empire. I even gave them a leftover piece from the 1st installation so they could get it correct. One week later the 2nd installers came to my house with the exact same problem. A different laminate but, just the same not the one we wanted. Still not enough materials even if they were to have what we wanted. They made us feel like it was our fault.

One of my friends got blinds and told me that they were from Empire Today. So I called Empire, bought blinds, and had them installed in 3 windows in my bedroom. They're beautiful and I'd highly recommend Empire.

The sales guy did a fine job in showing the carpet and tile flooring. The cost was a little high but it was well worth it with the quality of work. I like the color and you just flowed along when you walk on it. The carpet feels soft and the linoleum kitchen floor has got the give to it too. Empire Today did a good job.

A couple of years ago, I had Empire Today install wood floors in the entire downstairs, the front living room, dining room, kitchen and back living room. In their commercial, it said that if we buy one room, we get two for free. And so we went with them. However, when I had the salesman come, he was very horrible. He was very pushy and didn’t let me make a decision. I had to make that decision in five minutes or the offer he was offering me was gonna expire. So, I had to call my ex-husband because he was splitting the bill with me and he heard the gentleman through the phone and told me to hang up the phone and tell him to leave. But I really liked the floor so I put up with it and I told the salesman that I can't pay the bill myself so my ex-husband has to agree. And he pressured me into buying from them.

Let me start by saying that I have used this company before with perfect results. The 2nd time is when I saw how they treat their customers that have a problem. I had needed my first level floor replaced after a broken pipe had damaged my floating wood floor. I of course called Empire after being satisfied with prior work. When we signed the contracts (Feb 19, 2018) with the salesperson we handed over insurance paperwork that needed to be filled in and returned so that we could receive an insurance check to pay them. We arranged the install for 30 days later (March 19, 2018) to give them time to do the paperwork we needed. At that time we paid a deposit and then waited.

I was very unhappy when my flooring install was late. I am very happy with the fact the GM Steve ** reached out to me on a Sunday and helped me out with my problems! My sales rep was very nice and I thank both of them for the help solving my problem!

Whenever I'm dealing with carpet and flooring needs, I always go with Empire Today. They have met my expectations and although some of the installations were good and some were not, the overall experience has been very good.

I liked the Empire salesman that I had. He did a really good job. We had a a light brown carpet installed upstairs, on the main floor living room, and bedrooms in our home. It's really nice and I'm impressed with it and I've gotten some compliments for it, so it's been good. We had a smooth transaction transition with Empire, and when they came in, we made a deal and then they came back and put the carpet in and everything was good to go. Also, the installers were really good guys. We’d definitely recommend Empire.

Made an appointment with Empire to come to home to give us an estimate on having new flooring for my home. The appointment was made on a Saturday the only day my husband and I would be home since we both work. An hour before our appointment we received a call from Empire saying they were not coming and wanted to reschedule. Needless to say our Saturday was wasted. I figured if a company couldn't keep an appointment that was set up then how reliable were really in doing any business. No thanks Empire. I'll take my business somewhere else that's more reliable!!

We considered a few other brands but Empire Today was a better deal so I went with them. I had Empire Today install carpet in every room of our home and it went good. I really enjoy the color and the texture. Everything about it is nice. I would come back to Empire again. As a matter of fact, I’m coming back to get my floors done in my kitchen.

Empire Today was excellent. They installed laminate flooring in our home, and they did an excellent job. I really liked its color and the way it looks on our kitchen. I'd recommend Empire to anybody.

Empire Today is one of the best companies to get flooring, and it’s very fast, and easy. I got luxury vinyl planks for the bathroom and I had great interactions with the sales rep. I had the flooring installed professionally. They were able to do everything quickly, and efficiently, and I have no complaints. The quality of the flooring is my favorite and I'm very satisfied. Empire has met all my expectations.

I purchased my home in November 2015. We had new carpet installed in 3 bedrooms by Empire Today. In December of 2017 we had a plumbing leak and I called them back to reinstall carpet in 2 bedrooms. We had another leak, two months later (after the carpet, new flooring and baseboards were installed). I called Empire for a third time.

Our first Experience with Empire Today has been horrific to say the least. They admitted to have sent in a green sales rep. that explained to us that after picking Planking Flooring for our basement was a choice - After speaking with an experienced Empire Today installer that sheet Vinyl would be a better choice for our basement. We agreed to that cost (which was not cheap) and decided that with their special that was going on to get our kitchen with the planking finished as well. Installation day came and the Contract Installer came into our home explaining that the Vinyl was not in as yet and in a couple of days it would be. They proceeded to take the balance owed for both jobs - laid the planking in the kitchen - THEN before masking basement told us that our incline in the basement would not hold firmly with Vinyl sheeting without buckle due to the incline of our drain being 2 inches - and we would have to call sales.

July 2016 – 1700 Sq. feet Mohawk Laminate Flooring installed through Empire Flooring for $16K, 1-year installation warranty, Lifetime product warranty. Within 3-6 months of installation started having issues with the floors. Boards separating, boards lifting up from each other, laminate peeling off - some small/some big chunks. Filed a claim with Empire Flooring in June 2017 - a woman by the name of Hannah ** was our main contact at Empire. Decision could be: product defect, installation defect, site defect (our fault). Floors inspected 3 times over the next 8 months. 2 inspectors through Empire Flooring, 1 inspector paid for by Mohawk Flooring. Empire Flooring submitted claims to Mohawk Flooring twice (2). Mohawk Flooring rejected both claims stating it was site defect (aka our fault).

I am so disappointed with my wood floor installation. Where do I begin. The young man (Rod) who is the primary installer is a very hard worker and is doing the very best he can but no matter how well intended he is, he does not have the experience needed for wood floor installation. He has only installed about nine wood floors before mine. So many mistakes. Where is the wood floor manager? Why has he not come over to look at the work being done? Rod was here four days and is still not done.

I had to replace the carpet but I didn't want the carpeting down. I have two dogs and I thought that the laminate flooring would be better. I had Empire Today install it in our hall and family room. Our flooring has been good but I don't like the baseboards. It's wood and white along the edge of the floor.

I wanted a carpet and saw Empire Today on TV. The carpet they sold was good and their installation team was nice. We had the carpet installed in the dining room. All in all, going with Empire was a good experience.

We had Empire Today install both laminate and carpet for us. We liked having the samples at their store and choosing from the stuff that was laid out before us instead of running back and forth. They were also fairly competitive on the cost and quality all the way through. We picked out on what we liked and just took them. Then they installed the laminate in the dining room and the living room, and the carpet was put in on the front porch area. Though we got good quality of work and service, we also had a very mixed experience with them.

After a long discussion, we decided to call Empire regarding new vinyl flooring. The rep was very professional (the best part of our experience). We had our new floor installed April 9. The installers instructed us that when if we noticed any lifting of the floor edges, to step on them. After 3 weeks of "stepping on the edges/corners" and the vacuum catching on the floor, we called. A time was set up for June 4th. I stayed home from work, waited ALL day, and no one called or showed. Called Empire on June 5. We got a contact number for Floyd, an assistant repair worker. Floyd personally said that "someone would be out June 14." I stayed home from work, when no one called like Floyd said they would be, I called Empire (11 am). They did confirm that "I was scheduled, and someone would be there on this day". 4pm, no one showed-this is now the second time.

To begin all their advertising is a scam. They offer the lowest quality for the advertised price once they are in your house to measure. In our case after reluctantly ordering they canceled morning of installation. We already rearranged our entire house and they cancel morning of! They reschedule for later in the week. Instead of being a priority we were pushed to an afternoon appointment. After dealing with being put on hold for almost an hour each time we called we finally got a terrible apology. They finally show up at close to 2 pm to do a 6 hour job and realize they measured wrong the first time and they don't have enough rug! There is so much more to the story that probably wouldn't fit in this comment box... The bottom line is stay away From EMPIRE TODAY AT ANY COST!!!

We had carpet installed in three rooms and I had a good deal from Empire Today. Also, everything was good and everybody was nice. I would recommend them.

Empire Today was running a 50-50 special and I got carpeting from them. My floor is done in my kitchen but my carpet in the den, which is a big area, has some ripples in it so I’m gonna have to have it restretched. I used to lay carpet back in the day when I was younger. The guy that came and laid it had used a knee kicker instead of a wall-to-wall stretcher. I called Empire and they were supposed to send somebody out to look at it. And I talked to a rep about a couple of days later and she said, “I’d imagine it’s gonna be $150 to restretch it.” So I said, “Never mind.” They didn’t really do it properly, so I’m gonna get a wall-to-wall stretcher from the Home Depot and do it myself. Other than that, I was very satisfied with Empire.

Purchased my carpet from Empire Today. Picked out the best carpet they sold and had it installed. I have been having "matting problems" for about a year. I called them and was told it was too late to complain. About two weeks later I called again and they said I needed to supply receipts for cleaning. I told them that I cleaned the carpet myself at the end of each year (twice in two years). I then had to submit pictures of the matted areas. Of which I did. I supplied the name of my Bissell carpet cleaner and model. They once again told me that the manufacturer required receipts. I then went out and spent $122.00 to have the carpet recleaned. They told me finally that they would have to check with the carpeting manufacture to see if my carpet shampoo machine would be approved. They came back and told me it was not. And cannot do anything.

I was very pleased with Empire. I had a man come down, showed me samples, talked about them and I selected the one I liked. They installed a vinyl type of flooring for my kitchen and a small room. I like the pattern and they did a great job.

Well here we set, still looking at our old carpet! No one showed up, just like the reviews warned us. Then we call and get the runaround and tons of excuses. SO disappointed! Oh and the price they quoted... we were told it's going to be more money because the salesperson quoted us a price on the wrong type of flooring... give me a break!

I dealt with Empire before and I was happy at that point in time. So I went back to Empire and had them install a carpet in my bedroom. I got a reasonably good deal, and I'm happy with it.

I was under a time constraint to have one room of carpet replaced. My experience with Empire in the past was that they were ridiculously expensive so I wasn't going to call them but they were the only ones that could get it done the next day. Their rep, Danielle came out and took measurements and because of pet stains assured me they would both remove the furniture and treat the concrete under the carpet before putting new carpet down. So I figured the $720 price tag for some cheap crappy plush carpet was worth it given that I only have one day to get the job done.

I used Empire Today at my house and recommended them to my brother for his house because of their service and quality of product. We had carpet and vinyl tile floors installed throughout the whole home. The price was reasonable and the installers were really good.

I purchased Luxury Vinyl Planking back in October for my living area which also encompasses the dining area and a hallway. There had been the original carpet down and having a new baby I wanted something that was easier to clean and more sanitary for him. The rep came out and was very pleasant to work with. I wanted something that was durable, waterproof and nice looking. I have the LVP (which I had purchased from Home Depot) in my bathroom and love it because it looks like real wood. When I saw the samples, I thought they were nice but they were so small and it was difficult to really see the quality of them. I had gone to other stores and actually seen the full sample so this was a little odd to me. I also checked out two local places and both had many other samples to choose from.

Having the products come to you and “one stop” sales process worked well for our family dynamic. The sales team misestimated the true installation time (est 3 days took 6). Installation team was by far the best we have encountered. Proving expert process overview and corrected time frame. The work done was top notch. Every piece of trim (including weird angles) is beautifully done. Floor preparation in advance of laying the actual floor provided a seamless beautiful look we are proud of.

Empire Today installed a carpet for me that was placed in the bedrooms. We chose their services due to their price and the style of the carpet was okay. My husband chose the color. The experience with the installation was great overall and the new carpet has met our expectations.

When we bought this house, all the floors were carpeted except for the hallways and the entry hall. The Realtor knew somebody who put hardwood floors in and we had him do those, but that was 10 years ago. I have no idea if he's still around. So, when I saw Empire Today in the phonebook, I decided to go with them. The rep that came out was so good with all the stuff. She showed us everything and took things into the room to look how it would match other floors. It all went very well.

Flooring is done, bathroom not in use yet. Hopefully after all this the product will be good.

I'm very disappointed with #empiretoday. After I received the laminate flooring, I've been having issues. 1st they didn't put the toilet back in correctly, which caused it to leak. And I was told they will come 5-7 days to come and rectify the issue. So I had to PAY someone else to come out to fix the issue. There's a reason why we have a toilet... to use it. The 2nd issue we had, the laminate started to bubble up at the entrance of my coat closet. They came to fix the issue. And the 3rd and worse issue I have is my floor squeaks when you walk on it. Yes. Squeaks.

We had luxury vinyl plank installed in our whole downstairs except the kitchen yesterday. We were so excited and it quickly turned into a nightmare. Our sales representative told us that the LVP could be placed right over our hardwood which was true, but he failed to inform us that it would be a different level from the areas that were carpeted. The installers informed us of this and we of course wanted our floors one level. Because of this, the hardwood had to be removed and Empire right off the bat charged us an extra $300, though this was not quoted or communicated at the time of sale. We felt very misled.

I was drawn to the lifetime warranty that came with Empire's carpeting thus I had them install it in two bedrooms. My dog soiled the previous carpet so I changed it. I like that the new carpet from Empire is urine resistant. Also, the people who installed it came on time and were really fast, and got the job done. My only thing is that whatever chemicals the carpet was treated with, it irritates my skin. I got a really bad rash all over when I was doing some exercises on the floor.

Start to finish, this company provides prompt, reliable service, quality removal/installation, and fantastic sales and install professionals! Highest recommendation! I would choose Empire for all of my flooring needs. Scheduling my initial consult was quick and easy and the install was completed the same week.

I looked at other places but the product at Empire Today was better for the money. They came down with the price a little bit and that was good. I had them install laminate flooring in our kitchen. I liked the color and that it's easy to clean. It's got good endurance and lasts a long time. The installers came in, knocked the flooring on out, cleaned up and went on with their business. I'd use Empire Today again to do my bathroom.

The salesman came in with the samples and I picked one and assumed it was the buy one get two free because this is what I had seen in the TV ads and I thought everything was like that. When I mentioned that he said no and then went out to get the samples that were on sale. This seemed a little bit like bait and switch to me. The installers were wonderful. However, I had some belated questions about pricing and thought that I had been overcharged. It took ten days of calling to finally get hold of someone who could answer my questions. The customer service was extremely poor and frustrating because nobody would return my calls or let me speak to someone who knew something. I was a naive consumer. I would emphatically not recommend Empire.

Empire Today installed carpeting in my whole apartment and it has met my expectations. I like the color. I am also very satisfied with the quality and cost.

We had Empire Today install the flooring in our kitchen, living room, dining room, stairs, bathroom, and pantry. We really appreciated the guys that came out and put the flooring down. They were on time. They worked the whole day and didn’t take a lunch break. We even got their number to get them any other time that we use their company. I had a very good experience with their workers and I’ve already recommended Empire Today.

On Monday, June 4, 2018, Salesman David ** came to our home to measure 3 bedrooms, a hallway and stairs for new carpet. We had a burst water pipe and had been through hell with having an emergency removal of items from 2 rooms and the professional drying process. We called Empire after everything was repaired. We picked out a new carpet from the swatches and David Larson told us repeatedly that we would receive the written estimate for our insurance company the next day. He asked us to text him and keep him updated. Well, it’s now June 13th and we haven’t received an estimate nor have we heard from David **. He has not responded to our text. We would hope that a reputable company would have better representation than David **!

The Transition boards keep popping off. I've had them out twice already to redo, but it keeps happening. Also when replacing the baseboard, they cut 2 pieces in an area for 1 wall, installed the baseboard unevenly, sticks out from the wall. Very sloppy work. So I recently called again to have this work done, had an appointment, no one showed up. I called Empire & they told me then that they had to cancel the appointment. Also since I was out of warranty, although this has been an ongoing problem, I had to pay for the work. I agreed. Made 3 more appointment & each day of the appointment, they did call & cancel. I have to take off work each of these days. Terrible service, would never recommend them.

Since my list is so long, I'll make points, though let me start with saying my actual sales rep, Brian, was the only positive thing about the experience (that I'm STILL dealing with). Brian comes out and gave a quote of $3389 for 3 bedrooms & a living room, along with samples. I told him I needed it cleared with my dad, as he was the one putting down the deposit. A day or two later I received a phone call from a man identifying himself as Marcus saying the carpet was in overstock & we could get it for $3173…about $216 savings. Dad & I agreed, and Brian came out with a ‘change of order’ form to sign, where it clearly states in writing that the new price was $3173. That day, my dad put down the $330 deposit, and scheduled the installation for that Friday morning.

They replaced the entire floor based on all the mistakes now to our satisfaction and offered a % discount.

I had Empire Today install carpet in my home where I have an attached cottage. I went with Empire because I felt they were the best. The installation people were amazing. They were quick, easy, and was in and out. If someone would ask me about Empire Today, I'd tell them to go for it.

This was my first time using Empire. Sales rep was good and showed up on time. Installation was crude and messy. After the installers left I noticed that they did not tack down one of the steps (I was installing wall to wall on a flight of stairs). From here things turned south. Took many repeated calls to reach a live customer support agent, and weeks for this minor repair to be scheduled. I am then expected to hang around all day until they decide to show up! First and last time using Empire.

Empire Today was professional. I had them install carpet and wood-like floor in the bedrooms, dining and living room for a rental. I chose the color and liked it. Overall, I was very satisfied and would recommend them to someone else.

I saw an advertisement of Empire Today and I thought to give it a try. The sales rep was excellent. He listened and worked with me to find what I wanted. He gave me options and choices and he was patient to see what I was satisfied with. The installation team was courteous and but they were kind of a little aggressive with moving stuff. They moved my buffet out of the dining room which I didn't tell them to do. I looked around and I had to move it in. Other than that, they were okay. We had carpeting installed and I love the flooring. Empire Today was prompt and they try to work with you with the prices. I was pleased with everything. I like Empire Today and the product and I would tell others to give them a try.

Was told by installers kitchen floor could not be done. My problem is no one would answer a phone, or return a call with the exception of a lady named Wanda to give me any options. So after being hung up on by an installation manager named Tommy. I decided enough is enough and canceled my entire order. I would not call Empire Today for anything. If you are in Ohio, go someplace else.

I had linoleum flooring installed in the kitchen, and carpet in the living room and the hallway. Empire was convenient and timely, so I went with them. It took approximately a month for everything to be completed though. The process was a little complicated, but it turned out wonderful. We were relying on the professional to tell us if there was anything we needed to do on our end to help expedite what was necessary to get the service provided. And it was not until the first day of the installation that we realized that there was more needed to be done. And so it took three different installs before we finally got it right.

I heard people always say Empire Today is very expensive so I always stayed away from them. But their salesman came in and tried hard to sell me anything. I love the salesman. He presented very well and he was just excellent. I had Empire put in hardwood floors in my kitchen, and I love its overall look. The salesman also explained to me that the flooring installed will not absorb water and it won't stop buckling. I love Empire and I was well pleased with the work they’d done as well.

Empire Today did my whole kitchen floor, three bedrooms and a living room. I like how everything turned out and I was satisfied with them.

The floor covering is great. However when I was able to check out the quarter round installation and quality it is unsatisfactory. The quarter round is coming apart, the paper is peeling off. Also when it was installed there are several places that are not cut correctly and don't fit. It was not installed properly in front of the dishwasher so I could not replace it without removing about 6 feet of molding that I could not match. My wife has been in very bad health since December and I have to take care of her and get her to the many doctor's appointments that is the reason I am late getting this report to you. if you could have someone check it out without the service charge I think it would show you are serious about your reputation and customer satisfaction.

I saw Empire Today on TV and I had a couple friends who had them. They told me they liked them and they were very good. So, I had some hardwood flooring installed by Empire Today in the kitchen and in the hallway. It's so easy to keep clean and it's real nice. I love it and I'm satisfied with everything. When everybody comes in the house, they love it too and I tell them Empire did it. If you ever need them, give them a call.

I had Empire Today install a carpet in my man cave down the cellar and the stairs. They did a fantastic job and I had a fantastic experience. I looked around at Home Depot and places like that beforehand, but when I talked to Empire they sounded more professional. It's like Home Depot enrolls higher people that are out of work to go do a job, not necessarily professionals. Empire's salesman came to the house and brought a bunch of samples with him. I picked out the one I wanted and he gave me a price on it. We wrote that out and they put it in two days later. Their team then came when they said they were gonna and installed the carpet. They also cleaned up after themselves. The carpet is exactly what I wanted for my man cave. I bring my dog in the house and the carpet's got short hair. When I vacuum it, it comes right up.

I had the floor in our home done by Empire Today, and they did a good job. I'd recommend them.

I bought from Empire years ago and recently, I had them install a new carpet in the living room. I like it and it's comfortable. I had a good experience with Empire and I would use them again someday.

I had two rooms installed with new carpet. Empire was quicker on getting it done compared with other companies, so I went with them. I got a medium grade carpet and I like the color and thickness of it. It's neither expensive nor cheap, but the price seemed really good. The warranty was also really nice. On the day of installation, they needed the payment, so one of the guys that installed took my checking account number, the check number, and went out to their van and called it in. But he missed a number on the check. So, Empire was saying that the check didn’t go through and that the bank wouldn’t accept it. They also thought that they weren’t getting paid but I told them that they were gonna get paid. We went back and forth with that then they told me that I needed to call the bank, so I did. We went through that for three weeks and it was a hassle. So, they need to a pay a little better attention when they’re writing numbers down.

I contacted Empire Today flooring to install new carpet upstairs in my master bedroom, hallway, and stairs. This was the worst mistake EVER. The initial visit with the salesman Ed was fine, but after that it was downhill from there. We set an install date, but was never given a time until that day. This was never told to us that the install times are between 8 am and 6 pm. I would have informed the salesman that morning is the time I want. This way the installers can get in and out in a decent time. I called the morning of my appointment to see if I could get a time as I would not want an appointment late in the afternoon. I explained to the gentleman that I didn't want a late appointment. He placed me on hold and called the installers. He returned to the line and informed me they would be to me between 1-2. The installers arrived at 1:45 with no phone call prior to showing up.

I had a friend that used Empire and they told me about their experience. I've seen Empire on TV, too. I got wood floors from them for the living room and dining room. I also got carpet for three bedrooms. They did a good job putting everything down but they cut my walls up. I called them about it and they said that since they did not get any holes in it, they couldn’t do anything about it. Other than that, I'm well-pleased with the flooring and the carpet. The floor looks so good and I love it. I'd also tell others to go ahead and buy from Empire Today.

Empire had done some work for my husband before and I also had them install carpet for two rooms and a hallway. I checked other brands but they were a little too high for me. The carpet I got from Empire is brownish and goes well with my furniture. It's beautiful, fluffy and soft. Their people put a padding on it. I also have some furniture in here that they moved and they were very nice and gentle about it.

I got hardwood in the hallway and I was gonna put hardwood all through. But those floors were too expensive and I couldn't afford them. So, I had to do carpet with Empire Today and the guy who did the installation was really good. I got one board that's not down too good and it goes into the hardwood where the carpet goes in there, with just one nail. I don't know how to put it back down, but it's pushed up a little bit. Empire Today did everything that they were supposed to do and the carpet was installed in the living room and dining room. However, I picked the wrong carpet and it was my fault. The carpet is off-white and I should have picked one with a little more design and character in it, so it wouldn't show anything that drops on the floor. Nevertheless, the new carpet is okay and I'm satisfied.

I am "EXTREMELY" dissatisfied that after several months (since January 2018), my issues has not been resolved. The attached files are images I sent to a customer service representative (Jessica **), on March 5th showing damage done to my wall during installation. I sent the images along with an estimate, and have not heard anything further.

Empire Today installed flooring that look like wood plank in our kitchen and living room. And I like the way it looks. They're the lightest shade that Empire had, and it's a nice shade. However, it doesn't seem to be as good as the one that my husband had purchased and installed before. I'm not happy with it. But I like the work done by the person who came to install it.

I had some laminate flooring from Empire Today and it was installed in the kitchen and family room. I got that flooring for its color and design. I looked at another company but the laminate from Empire Today would do the job better than what the other company was telling me. The installation was good and it was all done in one day. The workers came in April, had a plan, and executed that plan. And so far, the new flooring has been great. They did an excellent job and I’m pleased with what they’ve done.

I just moved from a larger, 1500 square-foot home which I could not handle anymore. I had purchased thicker pieces of laminated wood for my living room, hallway and three bedrooms from Empire Today to get rid of the dirty carpeting through the house. I went through Lowe's and Home Depot but still I liked Empire's price. Their salesperson and I had good rapport. However, I ordered one product but when the men came out to install the flooring, I noticed that they were going to use a totally different one.

I've had Empire Today install carpeting, floors, tiles and ceramic tiles. They have worked on my home and rental property. I considered other companies but Empire Today could work on my rental property the following day, which was important to me. However, I am not really pleased with the carpeting. As soon as I had gotten it, I contacted them and said that it was not wearing well. It was bunching up. They sent somebody out after I called three times and I was told that the carpet had excess carpet fiber down deep and it was separating the carpeting. There's a lot involved in getting carpeting and it was such an ordeal that I just let it go. I bought their top quality carpet and I told them that I wouldn't do it again. Still, I've had two kitchen floors and the bathroom floors put in in the last two years and so far they're doing well. I've had the ceramic down for a good 10 years and they did a good job on that also.

Everything went well when I had Empire Today install hardwood floors in the bedroom, carpet on the steps and window treatment at all the windows through the whole house. They look well and I would recommend Empire Today.

Bought carpet from Empire at 2.98 SQFT, spent 1100.00. Done deal. Had house fire and had carpet replaced, a piece was sent out for cost of carpet which came back as 1.35 SQFT which if I didn't have receipt the cost difference would have came out of my pocket. Warning don't buy carpet from Empire unless you want cheap!

Empire Today had the price range for the quality carpet that we wanted. We had them install the carpet in our two rooms on our main floor. Overall, I'm happy and the work was okay but the installers were a little bit careless when they brought the big roll of carpet in. They had it on their shoulders and they slipped out underneath of it and slammed it onto the floor. And the brown caps on my light fixtures in the basement popped out. I didn't realized until I went down there two days later. I called back and the same people who’ve installed it came back to repair. It's fine now. Also, we were referred to Empire by our daughter and her husband. And I was told that they were gonna get some kind of a Visa card thing but they never have received anything.

Our experience with Empire Today was very good. We had some carpeting installed in our living room. The two men were efficient and friendly but stuck to their work. The only problem that happened was the guy who laid the rug, and he probably didn't even know it, cut the phone line. We called and they said, "No problem," and they sent somebody right over the next day. It was amazing. He was able to pull out a little just enough, two inches of what was left over. He fixed it and the phone was ringing. We were very pleased and then he got us a peace offering, another part that we're gonna be able to use. They were very good and they took everything and they worked very hard. My husband likes the quality of Empire's rugs better than other brands. Their cost is better, too. The new carpeting is clean, although we probably chose a little wrong because the color's a little too light. But it's gonna be okay.

I had Empire Today put down carpet in the living room and the hallway of my home. It's of a salmon color and the installer did a good job. Overall, I had a good experience dealing with Empire.

I saw Empire Today's commercial and it sounded pretty good. I called them to see what they had and I liked what they showed me, so I went with them. I had carpet installed in my living room and two bedrooms. When they were putting it in, the installers argued with the salespeople over the phone about moving things with me standing there. I am old but I moved everything so these people really had nothing to argue about it. But I couldn't move my bed, TV set, and living room sofas as those were too heavy for me. Also, the installers unplugged my cable and it took me over a week to get it back in order.

Empire Today's installation went great when they put in carpet in my living room and bedroom. The carpet's new backing fills into the carpet and I like it. However, I kicked myself for not asking what kind of specials they got when I saw their commercial of 50% off install and cost of the carpet a week later. I paid full price and I could have saved a lot of money. I'd recommend them but I'd ask what kind of deals they got next time.

We liked Empire Today's price and we purchased carpet from them. We had it installed in the whole second floor of a house that we rent and we like its durability.

My girlfriend used Empire Today's services before and she was very happy with them. I had them install carpet and a laminated kitchen flooring for me and everybody from there was very nice. Since the installation, I've liked the carpets and the kitchen floor is very nice-looking. Both are very easy to clean.

I had my downstairs flooring done by Empire Today two years ago and this time around I had laminate flooring installed in the whole upper area. I had great experiences both times. I considered Home Depot for the recent project but I saw that Empire Today was having the 75% off sale and I decided that would be a good way to go. I like the coloring of the laminate flooring and as far as durability, it’s good.

I called Empire Today because I kept seeing their ads on TV. At first I thought that they might just be some fly-by-night company. Then when the young man came out, he's the one that sold me. He was so nice and professional. I purchased a laminate floor and I absolutely love it. I have a really big living room and then down the hall and bedroom, I can walk in and see out and the flooring is just so pretty. Everybody that sees it, loves it. The two young men that came out and installed it, worked very hard and I was impressed with that. I’m very satisfied with Empire Today.

I was referred to Empire Today by my sister and I got a laminate flooring. My new flooring has met my expectations.

The rep that came out my house was great, but less than 1 hour I decided not to use them, they first said that the service was not in the system, and they would contact me back to cancel it. However, they never called back, and I called them back on that following Monday to cancel it out. The rep asked me why, I told her because I no longer want it, and she made her smart comments. After placing me on hold for over 3 minutes she got back on the phone, to tell me I cancelled your order but you will be charge 15% charge anyway. I will remind you this order was called less than a 1 hour from agreeing to use them. Please avoid this company, you should call Luna!!

Carpeting great and professional installers. Laminate professional installers but only one worked. Bathroom flooring was a nightmare ending in being canceled. Lack of communication, installers would not complete work due to subfloor which they were to replace. Supervisors at NJ would tell me one thing as opposed to installers and product would not be in stock. Sales personnel was not completely forward in all communications of sales and what it applied to and not applied to. NO communication from main offices.

I had my carpet in my hallway and in my steps done by Empire Today. I liked their work and the quality was good. I also like it because I work at a building and I deal with a lot of carpets so I knew what I wanted. They do a good job, that’s why I called them again. Overall, Empire Today is great.

If you want any type of flooring or carpet done, go to Empire Today. They did my kitchen flooring and living room, and my overall experience with them was great. They gave me a discount and I was satisfied with the price that they gave me. When they came out to install my carpet in the living room, they were wonderful. Everything they did was done correctly and they showed me each step of what they were doing. When they were through, they cleaned up behind themselves and then went on about their business. They were very polite and weren’t real noisy. They were real and patient, and I liked that in them. The new carpet met my expectations so far. I got three bedrooms and one hallway and I want it to have the same carpet that they installed in my living room so I’m gonna have to give Empire a callback in July.

Several years ago, I had my house redone by Empire. A wood laminate was installed in the living room and hallway and the kitchen and dining was like a muted brick that had pale blue and beige. I loved them and it cost me about $5,000. Then I wanted to get laminate in this little condo and it was $7,000 just for that. This is half the size of my house. Also when I called Empire, it was the last day of the sale that they advertised on TV which was 75% off everything. The lady I talked to confirmed that I’d get that promotion since I was scheduling the purchase that day. However, when the installer came, the man said that the 75% off was only for the carpet and I'd get 50% off everything. Then the Berber was less than half the price of the laminate, so I had it installed instead. It was still $2,500 for this flooring with the 50% off. But I don’t have any problems with the installation nor with the carpet.

I had Empire Today install carpeting in one of my bedrooms, hallway, living room and dining area. When we bought our home, it was built for us and we upgraded a lot of things. My old carpeting was almost 27 years old. It didn’t look bad, but it needed to be replaced in some areas. I was shopping around for carpeting, then my neighbor next door replaced the carpeting in three of their bedrooms, we talked and I asked them to send us the person to give me an estimate. I had a very good experience with Empire Today and I would definitely recommend them.

My son had all the carpet over his mother-in-law’s house done by Empire Today and he was really happy with them so we took a chance and went with them. I had carpet installed in our bedroom and the quality was very good. We were very happy with the color plus, the guys that did the installation were great. They were fast and courteous. We were very satisfied and if we need more carpet, we would go with Empire Today again.

We had Empire Today install linoleum in our bathroom. The cost and quality worked good compared to the other brands we considered. We also liked its pattern and we thought it was like regular flooring. The people from Empire were very polite but we had to wait a day before they delivered the flooring. They said they're going to deliver it one day and do it but they had to cancel that and then did it the next day. They also didn't give the directions on how to take care of the flooring until they put it in. And there's a part of the flooring that was bent. And then somebody cut the linoleum wrong for the patterns in it. It was a whole mess of things that were not great.

I hired Empire today to install engineered hardwood in my home. I was informed by the salesperson it was a one day job. After 3 days and multiple calls to Empire I am still not sure the job was done correctly. I spoke with the installation manager who blamed the salesperson for incorrect figures which caused a shortage of material on the 1st day then a shortage of materials on the 2nd day. Based on the salesperson my job was 530 ft². However after my own measurements I found the job to be 475 ft². On the 3rd day one of the original installers is in my home with two new people, one who claims to be a supervisor. The job is incomplete and my patience is long past exhausted. They have created a need to refinish my baseboards and totally annihilated any plans I had with out of town guests.

I had Empire Today do a carpet install in the apartment. They showed me the carpet that they had and I picked the one that I like. I'll recommend Empire and use them anytime.

We were putting up our house for sale and we needed a small bedroom carpeted. We got one for $5,000 from Empire Today and the price was a little high but the quality seems to be very good so far. We also like the color and the brush of it. But there was a mix up on the date of installation. They told us they would be out here on Tuesday, so we emptied everything out of the room. We couldn't sit here all day waiting for them, so we called them if we could get the time arranged. And they told us that the installation had been rescheduled for Monday. We were upset because we put every stuff in the room in other places and we had to return them again. Also, we were putting the house up for sale. We asked her if there was anything they needed to get it done sooner. Another five days was not gonna work. And she was able to get it installed on Thursday, so that was very good.

The sales rep was very knowledgeable about the carpet and very easy to get in touch with and ask questions after. He was really good. The installation team did a great job as well. The carpet looks great. We are home investors and have worked with a lot of our contractors. Empire Today is one of our best ones, so we’ll definitely be using them again for flooring in the future.

Empire Today installed carpet in one bedroom, a small office, and on the 13-step stairs. We have also done business with them before. My husband and daughter picked the company out. Then we had scheduled an appointment for them to come out and put it in. But since my husband was diagnosed with an illness, we had to put it off for months and months until my husband was well enough to have it done. Empire Today was very kind to let us put it off that long because the pattern they chose was discontinued, and so they saved it for us for all those months. Most of the time my husband could not talk and so I was the one who was calling them monthly, saying we can't do it yet. They were considerate of us and they never pressured us. Also, the two men who did it were absolutely fantastic. They did a beautiful job and we are very pleased with it. The carpet is beautiful and we just love it.

My daughter-in-law had Empire and was very happy with it. We also had Empire install laminate in three bedrooms. The flooring is what I wanted, and it was done on time and when they said they would and they did a really great job! I'm very satisfied with Empire. The price was right and it was equal to other things. My daughter-in-law had done the investigation as far as finding different places out because she had her whole house done.

My new flooring from Empire Today has absolutely met my expectations. I had checked out some stuff at Home Depot but the lead time on their carpet was too long for me. In contrast, the lead time on Empire was like incredibly fast. Empire installed carpet in the living room, hallway, and three bedrooms in my home. And the feel on the feet of the carpet is super comfy.

Empire put some carpet of mine about two years ago so I called them back this time and they installed my kitchen tiles. However, after they put the tiles on, I didn't like the color. But I don’t wanna take them, so there's nothing I can do to change that. Their rep helped me do the right color and he said the color looked okay, but the baseboard that he put with the board that I had don’t even match. Also, the tiles are really harder to clean. Other than that, Empire did a good job.

We live in a small town and don't really have access to a lot of big-box-stores, so we called Empire Today for a consultation and liked what they had, so we went ahead and ordered through them. The reps were very good. We had carpet installed in five bedrooms and it's wonderful.

I had three wall-to-wall carpets installed in three bedrooms by Empire Today. They turned out beautifully. The installers were fabulous because there was a lot of heavy furniture to be moved around, and they did an excellent job. A couple of weeks after the installation, I noticed on my master bedroom, where the piece of wood is dividing the room to room, there was an indentation on that rug. And it looked like there was no padding under it or it needed more padding under it. So I called the service department to have a service man come over and look at it. I had an appointment on June 1st.

I had linoleum installed on my kitchen and bathroom, and carpet on my living room and bedroom by Empire Today. Their cost is pretty good, and I also like the material. However, the installers did not come when they were supposed to, so that irritated me. They were supposed to come on Tuesday to install carpet and they couldn’t come that day and then they had to install flooring before they could install carpet. So, it was a little bit of confusion. Nevertheless, they still got that done that week and everything was done well. They are worth a try.

Empire Today did a very good job installing some kind of a hardwood but flexible flooring in all our rooms except the bedroom. I also used them before for regular hardwood. I really like our new flooring. It's a really neat product. Also, they were quick in getting it down, and I appreciated that. Their customer service did very well, too.

The quality is good with Empire. They are a little bit more expensive than other brands we considered but I went with what my wife wanted and she wanted them. The installers gave us a heads up before coming in in the morning then they cut some of the pieces and took everything apart. We had everything moved for them, then they got the installation for the carpet in our whole home all done in a day. So, it was a good experience. There's a big difference from what the carpet was and personally, how soft it is now is my favorite.

I had Empire Today install carpet in my bedroom so that I could sell my house. Its cost and quality were comparable to other brands, and the speed in which Empire Today's guys could install made me decide to go with them. The installers were extremely efficient and cordial. I would recommend Empire Today.

We've been with Empire Today for years whenever we've done carpets. They were quick and good and I didn't have to wait long for an install. Recently, we got a bedroom rug and I like the color and quality of it. Empire Today has fast and competent service and they have low prices.

Empire Today's service was fast so I purchased from them and had linoleum flooring installed in the kitchen area. The flooring has met my expectations and my favorite features are the design and color. The reps were very patient with me because I had to cancel a couple of times but it seemed like it was no big deal to them. And when the installers called to say that they were on their way, they came in the allotted time that they said they were gonna be here. It took them a little bit longer, but I could understand that. Also, the salesperson was so sweet that I decided to do my three bedrooms in another couple of weeks. It was a great experience.

Empire did my previous carpet and when I needed a new one, I went with them again. I had it installed in the living room and I like its texture. The color was something that I had to change but so far, I have no issues with it.

I have a rental where I had put down the new laminate and took an old floor up. I got it ready so all I had to do is come in and put the carpet in. I deal a lot with Home Depot and Lowe’s. In fact, I had a private guy that had done some work for me. I had him scheduled and he kept changing the dates. And then finally, he never answered the phone and he never got back to me. So I just dumped him, looked for somebody and I found Empire Today in the phone book. I was surprised that they had next day service so I thought I'd give them a try because I was in a hurry I want to get the place rented. I like their speed. Their reps came very quickly. They measured the day before we picked out a carpet and everything went smoothly. Their installers came early and they were done in three hours.

We had laminated flooring put in by Empire Today in our kitchen, dining room, living room and family room. My sister went to them, so I went to them. Everybody in their team has been pleasant. The only complaint I have is a rep from the customer service team called me twice and I couldn't understand a word he said ‘cause he’s from some foreign country. That's what I didn't like. Other than that, I would recommend the company to others.