Empire Today Reviews

My review is for Empire Today in the state of Maine. I have had one of the worst experiences dealing with them over the past few months. I could go on and on about all of the cancelled appointments and excuses for not showing up but there are plenty of those on this site. I just want to warn anyone in Maine that Empire does not have local installation crews that live in the state. All of the work is farmed out to contractors that live in Massachusetts. I cannot get their service people to admit this but here is my assumption of how things work. You are given an installation date that is either on a Tuesday or Thursday (the only dates they install in Maine). On the day of installation, the crews show up at a warehouse and are shown the list of jobs for the day. Based on my experience, it appears that If the crew does not feel like driving 2-3 hours to do your job, they can pass on it and take one closer to home.

Ordered carpet to be installed today, I called salesperson and customer service several times prior to install date, (have names and date and time of calls). All I wanted was a copy of the installers (certificate of insurance) Bond. Which everyone should have b4 allowing anyone to work on your home. They could not provide that for me - after several calls. Need to be more diligent when hiring or buying. Never again.

I stated in my initial review (7/31/2017) of my dealings with Empire Today, that I would post an update based on resolution of my original concerns. Empire Today's local general manager contacted me after my review posted. As stated before, everyone that I had any telephone or personal contact with, was always polite. It is the most polite company in which I have ever dealt. I thank God, that after their calls and my follow up calls, the matter was resolved in a way that was eventually most advantageous to me and appears to reflect Empire Today's effort for good customer remediation/service. I especially applaud the intervention of the General Manager, Linda, and the professionalism of the salesperson and installers.

Installed defective carpet that is creased and therefore snares and rips whenever it is vacuumed. The call center people are rude. They promised call backs and fail to call back. They are great at cashing your check... That's about all.

My carpet was scheduled for Monday July 31. I got a call Sunday night after 8:00pm from Carlos. The message said the installation crew ran into a problem on a job they were doing SATURDAY and had to go back today Monday. He changed my installation date to Aug. 4th. My issue is I didn't see the missed call until Monday morning. My friend had taken the day off to be there for me. Now he has missed a day out of work and won't be here when they do come. I have already moved things around to prepare for them. I have a pool table company set up to come move the table today. I'm not sure if I can cancel or if I will be able to reschedule. I'm disappointed, I sure wish I had been called Saturday. It would have saved me lots of aggravation.

Empire Today has a very simple process and good products and service. I had them install carpeting in three rooms and we're very happy with the quality of the carpet. After I looked around a little bit, Empire's price is a little higher than most, but the quality of the carpet is excellent. It's far superior than the one we had. Empire's carpet is high but still firm. It’s not a plush carpet but it’s soft.

Empire Today installed carpet and hardwood in certain rooms of our new home. Their cost was great and the quality is comparable. Their salesman that came out was second to none and was so explanatory. He gave me a price and he stood by that price. His salesmanship, his customer service and his calling us back when we had questions after he had come out to get his estimate on the spot, were excellent. The other company did terrible in that aspect. They sent somebody out but she didn’t know what she was doing. She couldn’t figure out anything and she said she had to go back to the office. She never called me back so I figured they didn’t want my business. When I took her samples back, she wouldn’t even allow me to come into the store because I was going to talk to her manager and she knew it. I also never called them back.

I had carpet and window coverings from Empire Today in most of the house. It was in the bedrooms, living room, dining room and den. I liked the color and the quality of the carpeting. Empire Today was very similar to other brands in terms of cost and quality but they was running some specials at the store and we chose them for the prices that they had. However, the timing of the floor job was not scheduled correctly. They basically had my whole house to do and they came out about 3 o’clock in the afternoon. They were here ‘til about 11 o’clock at night, then they had to come back the next morning and finish up. That was poor planning and I felt bad for them because they’ve been working a long day.

I had carpeting and hardwood from Empire Today installed in my whole house. They were a recommendation and I also liked the lively approach. One thing I wasn’t happy with was the person who came out didn't tell me they might have a problem with the back end when they moved the bathroom. And that’s exactly what happened. I ended spending almost $700 to hire somebody and install the bathroom back. I like the durability of the material but it has underperformed my expectations.

Empire offered a pretty fair deal and then, I had their sales guy come out to me two times. He talked to me so that was good. I had them install carpet and a flooring in the whole house except for my master bath because I've put tile flooring there. The carpet is my favorite and I haven't had any loosening of the flooring and the seams are all covered at this point. But I definitely have the contact number in case the seams start showing and it starts to loosen.

We have had a horrible experience thus far with Empire. We placed an order for our hardwood 3 weeks ago. My husband tore out all the floors, cabinets and sink in preparation for the floors to be installed. The day before installation Empire called to cancel because the materials were not in. They were unable to give us a date of when they would be in. The next day we got a call saying they could install the flooring the following day and that the materials were in. The morning of we received a call saying that they had to cancel again because the materials are still not in. Again, no answers as to when we should expect it to be in.

We had wood flooring installed in the hallways, kitchen and office area of our home by Empire Today. We also had them install carpet in our bedroom. The installation team was excellent. However, there was one area that I wasn't happy with. Still, we like the durability of the flooring because it's real wood. Overall, Empire Today did a good job.

Installation by Empire Today was fast and they had good pricing, so I had them install carpeting in the bedrooms of a house that I was selling. Overall, Empire provided good service and quality work.

I had carpet installed in the first and second floors of my home by Empire Today. The new carpet has met our expectations. We like its look and softness. I would tell a friend to check out Empire.

My husband and I were supposed to have some come to our new home today to give us an estimate on carpeting and flooring. Our quote time was between 3-5pm. At 5:15 and still no one at our house, my husband called Empire. He was put on hold while the customer service rep called the person who was supposed to do the estimate and then let my husband know he had to leave work and would not be coming. She then told him they could reschedule for next week. How is it they can have people wait over 2 hours, and not have anyone show up and then try and reschedule for a week from now??? Completely unprofessional, and not even an apology. We had quite a large project, and they lost a customer permanently.

Had schedule appointment days ahead which was from 7-9 pm. Both me and my husband got off work early to be there for appointment. No one came or called. When calling next business day to inquire the rep couldn't explain why no came or called. Bad business.

Having purchased from Empire in the past, I thought they were capable of delivering my need. I note they do window treatments such as blinds and called in for an appointment as I wanted wide wooden blinds installed. This was clearly communicated. I setup the appointment for Friday, July 21st with a window of 7 pm - 9 pm because this was acceptable and worked for me. On Thursday prior the appointment, I received a call asking if I could change the time. I couldn't due to my work schedule and was told my appointment was still confirmed as scheduled.

I had new flooring put in by Empire Today in my kitchen, laundry room, and one bathroom. I considered Sears but it was so expensive. It was going to cost me $8,000 and Empire was only at $2,500. I like my new flooring's color, design, and shape. I had an issue with them when they couldn't do one of my bathrooms. I live in a manufactured mobile home. But one of the master bedrooms has a crack in it and they wouldn't fix it. That was the only thing that I was disappointed in because the salesperson said they could fix it and when the floor people came out, they couldn't. He just said that later on, it would crack, and I would be wasting my money for doing it. Overall, I would recommend them.

I wasn't sure what I wanted and I just didn't feel like I wanted a carpet again so I went to Empire Today. I got them to install laminated flooring and had the whole room cleared so that the installers didn't have to do anything but pull the carpet, do a little sanding, and lay down the floor. I've talked to other people that had floors put in by contractors and it took up to three days but these installers Empire sent were in and out. It took them about seven hours to complete the work and they were great. It was quick service and I would recommend them if somebody was interested.

Empire Today installed carpet in three of my bedrooms. I liked that it was done the next day as I needed it quickly. My experience with them was good and there were no issues.

On Weds., 7/26/17, installers arrived at our home to install vinyl flooring. We had contracted for the living room / dining room area and upstair hallway to have the vinyl flooring. During the pre-work walk-through my husband was told the work order did not have the dining room and that he did not have enough product. I showed him our contract. The installers began their work and worked all day and left the job unfinished due to lack of product. The installer told my husband he would be back first thing in the morning to finish before he went to his other job. I called Customer Service numerous times which was useless. All they did was to call the installation dept. and leave a voicemail to have someone contact me. I never received a call back on 7/26.

There have been two postponements of my installation already this week. I had been scheduled for TILE on Wednesday, July 26 and carpet July 28. I was informed yesterday Wednesday (7/26) that they would install TILE today. Since no one had called today, I was just told they'd be here tomorrow... on what is supposed to be carpet day, both of these postponements (of the TILE) have been found out only after I INITIATED THE CALL to EMPIRE Carpet, to inquire about time of ARRIVAL. Since an adult, 18 or older, is required to be in the home, I TOOK TIME OFF only to find out, AND AFTER I HAD TO CALL THEM, that it was postponed. No one at Empire Carpet, thought of calling ME to let me know the plan. It would have been much appreciated!

Lets hope it improves. We bought the flooring on July 11th, paid in full. It was suppose to be installed on the 25th and they said they didn't have the product, it would be installed on the 27th, even got a e-mail telling me to get everything ready for installation between 8 am - 6 pm. Our whole living room is in the dining room, we have no place to sit and they call my husband after 8:00 on the 27th to tell him the product is not on the truck, won't be installed today. I called customer service over an hour ago to talk to someone about it and they said they would call back. So far not a word. We will see what happens, I'm ready to cancel.

After a laminate floor installation we noticed the floor next to the basement brick chimney seemed to be noisier and creaked when walked on. We put this down to things needed to settle. Several days passed and the creaking was still very noticeably there, two weeks later it had become more of a ‘bounce’ and had bubbled up. Also, the NEXT DAY after installation in the laundry room, we noticed a slight incline we again thought this was due to settling. As none of these issues, the bubbling up or the incline had settled, we called you to get someone to look into this and were informed that it would be two weeks before someone could come out.

I had Empire Today do the carpet in the two bedrooms in the basement and on our stairs. We used them since the person we bought the house from also used them and we wanted to make sure the color matched. I went with what else is already in the basement. Overall, they have met my expectations although I definitely noticed there are a few spots throughout the living area where the pad must have been bodied up against. When I’m walking across, I can feel that there’s a disparity in some sections of the room. But from the process of selling to the installation, it was pretty seamless so that was fine. I’d recommend them. My experience was quick, easy and hassle-free.

I had a few accidents in the carpeting before so I had it changed. The sales lady from Empire Today came to the house, showed me what the best item to put in would be, and I was very satisfied with it. They gave me the best price and I love the carpeting they installed in my master bedroom. It wasn't synthetic. Also, the gentleman that came to put it in did an absolutely great job. They were very helpful. When I wasn't sure if the carpet out on the truck was the same color I ordered because it was different in the sun, he assured me that once it was put in, it was the same color which it was. The whole experience, from the phone call to the end, was great. The whole operation process was very easy and could be the best. I’d tell anybody that needs carpeting or flooring to give Empire a call.

I called Empire and asked them if I could have a carpet. They came in and I sat back and watched them install a new carpet. I'm happy with the carpet that they installed.

I had Empire Today do the carpeting on the whole area of the lower level of our home. My daughter had used Empire Today and her dad and I decided it was time to redo the downstairs. She suggested that I call Empire Today and that’s exactly what I did. She recommended it and I let them know ahead of time and they sent her $100 for referring us. We installed a beautiful gray carpet with mingles. We got the very good pad that goes under it and I can tell that that’s made a big difference.

Empire Today installed some wood flooring and carpets in my home. I thought about calling Lowe's, but when I had something installed by them in the past, I was totally misled on everything from how far out it would be to install it to when the inspector would come to do the final inspection. Also, my daughter did 50 Floor and it wasn’t a good experience. I'd rather pay more and have good customer service. Empire also had a better material and I liked the salesman a lot more. He delivered what he said he would.

I had Empire Today install carpeting in two bedrooms and a hall. I called other places, but the price wasn’t all that great. The sale that Empire had and how fast of a response they came to do it were the reasons I went with them. I like the brown carpet that I got.

When the Empire gentleman came and showed us the different carpeting, he had a pet-retardant carpeting and that’s what we decided on for the rental home. The installers were a few hours late, but we were here, so it didn’t make a whole lot of difference. They went above and beyond our expectation, cleaned up and did an excellent job. The carpeting was installed throughout the whole house and it looks very nice. We're very pleased with the workers. I was also very happy after they called me and said that they'd come down to what we were willing to pay.

We had Empire come out and install carpet just about a year ago. The company contracts out the carpet installers and just get any company to do the install. Before our year was up we had to have them come out and reinstall the carpet as it was loose and buckling up in numerous places. They had to pull it all up and relay it 2 times in less than a year. AGAIN It continued to buckle up in almost every room. Now they want $400 come out again. I would NOT recommend this company to anyone.

We had our entire house upstairs and downstairs redone with carpet and padding. The best they offered. I absolutely loved it. However, all upstairs started to lump up in our bedroom and then in three of our bedrooms after about 15 months of having the carpet. I was very upset and because the year warranty was just up I was to pay a $375.00 service call to have them come out and restretch my entire upstairs. I could not get anyone to help me with this. I just let it go... well now it has been 2 years and I have no choice but to call them again.

I scheduled an in home appointment and the salesman brought some very nice carpet samples to the house and did a nice job of selling it. As a result, we agreed to purchase and set up the appointment to have it installed. We spent all night getting the house ready for them to come and they came on the day that said they would.

My hardwood floors were installed on 06/23/2017. They did not have the transitional piece and said they will have to come back. I called and a lady said ok they ordered it and they will come on July 14 to install and fix 2 planks (claim #**) that were already chipped. I took off work July 14th, 3 guys showed up and said they haven't ordered the piece. When I called the lady said those were the inspectors and they will have to order it and call me to come back. They showed back up on July 22nd. UNANNOUNCED and said they had the wrong piece. It is July 25th and my floors are still unfinished and I have 5 planks with chipped wood.

This flooring job has been a 2 week train wreck! First of all we have been remodeling our house before we moved in. Scheduled floor install for the Wednesday before move in on Saturday. We had not painted before move in and trim was not on. My husband was going to do that after move in because we ran out of time. But I refused to move in with concrete floors.

I had a Brazilian Cherry hardwood floor installed in my home less than a year ago that the slats began to separate. I contacted Empire who took 4 weeks to come out to my home to inspect the floor. The installer stated, "Oh it's cold outside and your floor contracts during the winter months and it should close once the humidity increases." Well 3 months later floor gaps still not closed. Contacted Empire again. Called every other day for 6 weeks with no response or return call. It was not until I contacted the finance company to dispute the charge that I heard from someone in enhanced resolution department. They scheduled an independent contractor to come out and it was determined that my house was too dry for a hardwood floor. Now this is a $6000 floor. Nowhere in the contract was I advised that not all homes can accommodate a natural hard wood floor.

The sales team was very nice and understood exactly what we were looking for. Applying for financing and booking installation was quick and easy. My only problem was the communication for the actual installation. I was told they'd call after loading the truck (6am) to let us know when our installation time would be. We didn't hear from them. I called at 8:30 or 9 and was told it was the afternoon installation. (What time is afternoon?) Come 1:30 we still didn't hear anything about an arrival time. I called again and was told between 4 and 6 pm. The installers did call at 3:30 and say they'd arrive at 4. And they did. We were and are very happy with their work.

My wife, Debbie had used Empire Today before and was very happy in her home. This time, we purchased engineered hardwood flooring with the best coating that Empire Today had. Then we had it installed in the entire first floor of a condominium. The cost was a little bit disappointing because when they came in, they increased the cost by some $400 from the quote for a special tool that they said they used which we never saw.

I had carpet and padding installed in my two bedrooms by Empire Today. They beat estimates by other companies like Home Depot and Art Van. They were polite, very fast and efficient. Plus, they were in and out and didn’t monkey around and helped with the heavy stuff. I like the color but I noticed that they didn't give me a choice of padding. It was just one type of padding and apparently, that's all they had because it wasn't even discussed and I didn't realize it until afterwards. If I have to do it all over, I would still pick Empire but I would have gotten a thicker pad.

Upon the completion of the install of our carpet we noticed that several of the metal strips used between the carpet and laminate were dented and bumpy. A repair of the strips was performed with no improvement. The installer said that he couldn't do any better because of the quality of the material that Empire Today provided him with. We would like this problem resolved, if necessary, using better material.

I set my appointment, clearing my schedule and paying for a babysitter so I could solely focus on the services Empire would have provided. My husband took off work since it was require that the decision makers would be present. Nearing the end of my window, I called the customer service representative to check to see if everything was okay. She told me she would call the service provider. She did, but they did not answer, so she said she left a message and that was all the help I received. If they were running late, a call would have been fine, but I wasted a day of babysitters, my husband taking off work, and now a no call no show. I called the representative at the end of my appointment hour and let her know we would need to cancel because I cannot wait around all day. I will be purchasing from another company.

In April 2017 had floors install. From day one it was a disaster. Did not have plates for the floor from room to room. The sales man lied about that they would do when they came out with making sure the floors were even. I have air pockets. Now they have been out 2 times and still not fixed. I was told on Friday July 21 2017 someone would be here on July 24 2017. Got a call for manager telling me everything the sales man told me was a lie and the job was paid in full for a crappy job. I will never recommend them to anyone. They had my order in January 2017. Everything I was promise was a lie.

Empire Today sounded very reliable so I had them install carpeting in the bedroom, hallway and stairs of my home. Their workers were very courteous and I like the way they installed the carpet particularly on the stairway. I also like the color. Overall, my experience with Empire was a pleasant affair.

We had wood flooring installed on the entire area downstairs by Empire Today. The cost and the quality were better compared to other brands that's why we chose it. My favorite feature of the flooring is that it's easy to clean. People at Empire Today were very efficient, timely, and friendly, as well.

I liked Empire Today and I had them install laminate flooring in our living room. I was very satisfied with their job. It’s beautiful and we’ll do it again with them. They were also clean and quick. It’s a little pricey but it’s worth it. I have and would recommend them to my friends.

I had Empire Today install wood flooring in my home. We did the staircase and the closet. I like the look of the flooring and it met my expectations. Overall experience was excellent.

I had Empire Today install carpet and vinyl flooring in the living room, dining room, second-floor hallway and the kitchen of my home. The cost was a little higher than others but the installation process was better. I like the quality of the carpet and I got the vinyl that looks like wood so it really looks good. It was a fast and easy decision.

We had Empire Today install carpet in the living room, hallway and dining room of our home. The carpet we got is soft and durable. It has met our expectations and our experience with Empire was good.

Had flooring done in my house. Carpet and wood flooring is good but tile is not. What was suppose to take 5 days is still going on 1 month later. There were a lot of mistakes made during install that need to be corrected. I found the contractor was not there when he said he was going to be and when he did show up was not prepared to do the work. He has been back several days and still hasn't completed the work. Would not recommend, A LOT of money spent for sub par workmanship.

On Thursday eve at 7:30pm AnnaLisa a sales rep came to our home for a free estimate. She was not friendly, personable, nor knowledgeable with the product. All she wanted to know was when we were going to have the money so she could lock in the deal right away. We explained we were waiting for a check, which we did not know when it would arrive. I thought that was invading our privacy and all we wanted was a quote so we would be ready. Not to mention, we are getting our entire home and kitchen redone. The first quote was very high, then she contacted her manager, quote came down only for today, only if we gave a deposit right now. If we waited until September then the price would double. Yes, double! I expressed my opinion that I thought this was not ethical to raise the price from $3,000 to $6,000 in a matter of days. The only way was to give her a deposit. I explained we are just getting quotes right now so we can decide.

Empire came and installed my carpet. A few hours later I realized that there was an area of about 1 square foot that was discolored. I thought maybe it was a wet spot and I waited 2 days. It didn't go away and I called Empire and they gave me a day that they would come to repair it. They said between 8 and 6. I said "Wait a minute, you gave me a damaged carpet and now you want me to give up a whole day to wait for it to be repaired? The woman said she couldn't do anything. I tell her that's terrible customer service. Hesitantly she says that she will request a morning appointment.

When I first called to set up the free in home estimate, the guy never showed up and we never received a phone call. After getting in touch with the office in our area, they told us they couldn't get in touch with their rep either and told us we'd have to reschedule. 2 weeks later the guy shows up and was very professional (the best part I've dealt with this company yet). The MORNING of that I'm supposed to have my installation, they call me and tell me that the product I've ordered isn't in the warehouse and gives me no idea of when it may come in. I haven't even had the product installed yet and I'm more than disgusted with how bad this service has been.

Empire Today was having a 50% off sale and so we bought laminate wood floors and we like its stain resistance. The people that came to install were professional, experienced, and did a very good job. The floors were completed faster than we had anticipated and we were pleased with everything. Our experience was easy and money saving.

Empire was a referral from a friend. I looked at the materials from the other ones and I liked what Empire offered, so we went with them. I really appreciated the original salesman who came in to my house to talk to me about the flooring. He did an exceptional job of helping me understand what the product was and what Empire would do for me if I was willing to pay. This is what sold us on it too. We had them install carpets in our living room and all the bedrooms. We like the color and that it's new. What we had in our house before was the originally installed carpet which was 18 years old. I have five sons who were all teenagers at the same time, so the old carpet was pretty beat up. Overall, we love the product. I walk across the floor in my bare feet and it feels great. I have already recommended Empire.

We got Empire Today to install carpet in the living room and the installation team did a great job. We just love the color and the feel of the carpet. The cost was pretty good, considering the quality. Overall, it was a successful and pleasant experience.

Gentlemen worked professionally and quickly. Picked up after themselves and completed project the same day. Yes I would recommend Empire to friends and family. We were pleasantly surprised at the professionalism displayed and how they cleaned up all the leftovers. We just had to sit back and enjoy our new carpeting. Thanks so much to the whole team.

So here is a thing. This is my first time writing a review and I don't usually rate or write reviews because most times the experience and service is acceptable if not great so I don't really feel talking bad about anything. But here I go with my experience with Empire. Bad is an understatement. This was pathetic, disgusting and all the bad things I could say about them. And to my fault, I didn't check many similar experiences others have had regarding the same issue.

I chose Empire because of their ad saying next day installation, since we were selling our home and were scheduled to have an open house in 8 days. The salesman came out the next day (Friday) and I told him I had to have the carpet in by the following Thursday at the latest. He called his boss and the boss guaranteed the carpet would be installed on Monday. I told him if they couldn't do it then, that I would look for another company, as the time limit was a deal breaker for me. They said no problem, they would be there on Monday. Monday came and they called that day and said the carpet, which was in stock, by the way, wasn't in.

Since my carpet has been installed, it had been unraveling in the hallway and living room. I am available all next week for someone to come by and repair my carpet. I am attaching several pictures of where the carpet is unraveling, if you need to get in touch with me you can call me at **.

BE AWARE, DO NOT TRUST EMPIRE: I had carpet installed by Empire in my living room and there was one area that they had to join carpet together and the joints are quite noticeable. Also the carpet is not uniform texture and color - the seams are very visible. I complained to Empire, they sent the installer. He could not figure out what is wrong. I have made several phone calls and voice mails for follow but no response from Empire.

My friend is a sales rep at Empire and I respect her judgment. Their salesperson was very professional, while the installers were professional, quick, and thorough. I had Empire install plush carpet in three bedrooms and my family room. I like that it's soft, you can lie on it, and it's comfortable. The only downside is I got to buy a new vacuum cleaner 'cause it's too plush and my old vacuum cleaner won't handle it. But other than that, I love it and I like its neutral color. I recommended it to a few friends as they've seen and tested it.

Pets and kids are hard on carpeting even though the carpet’s been in the house for 20 years already, so I was looking for something that wasn’t going to break the bank and would still be durable. Everybody else I checked was considerably more money to do, and I don’t think it was a better carpet product from comparing them. The salesman and installer at Empire were wonderful. Those two were particular shining stars, but everybody I dealt with through Empire was equally as quality-oriented as those two gentlemen were. We purchased and had Empire install a PET quality carpet throughout the house and it has exceeded our expectations. Our experience is 100% good. Everything that they said they would do, they’ve done. Every step of the process has been simple and easy. I'm very happy with the finished product. I would recommend them to other people, and I would use them again in the future.

I had tiles installed on my basement floor after I had a flood. I had square tiles in there before and this one's a long sheet. It was put down and glued down. Picking out the right stuff and the installation were good. When I talked to the salesperson, she said that she was going to send the bill in to my insurance company. She sent it back to Empire and because I had to pay it with a credit card, Empire did not send it back to my insurance company. This has been going on since May 30 and I still haven't received any documentation or return on my investment from the insurance company. I've been fighting with them for a long time in trying to figure out why I didn't get full payment for that floor. I called back last week and Empire said they were going to correct that and send The Hartford Insurance Company a bill this week. But overall, everything was good and I'm happy with my experience.

I had carpet put in my upstairs bedroom about three weeks ago. They did not do the trim along the wall right. For the transition metal strips they put roofing nails in the strips. They did not hammer the nails all the way into the floor so it's a trip hazard. I called Empire several times to have the carpet repairs and that was such a headache. I had two appointments and each time there was a no show. This means two days I had to be around so they can do the work. I was promised several times to get phone calls from managers and that was a joke on me. I have tried everything I can to get this resolved but Empire Flooring does not care. So I guess my job does not matter to them. Good luck.

I am VERY disappointed with this company. I decided to use this company even after reading all the bad reviews. I wanted to give them a chance with one of my rentals. From the very beginning it was horrible customer service starting with the sales rep not returning my calls. I wanted to open a line of credit with them, so that I could use them for other rental properties. I had to call customer service in order for them to do it because the sales rep wouldn't call me back.

I had Empire Today install a limestone composite engineered flooring for my kitchen. I got it because of its durability and it turned out great. Empire did a great job. It was a good experience and I would definitely use their services again.

I've been a contractor for 35 years so I've dealt with flooring many times. And when I hired Empire Today, their service was satisfactory and as expected. I had linoleum installed in the kitchen and carpeting in the living room, three bedrooms, hallway, and stairwell of my home. I liked their cost which was less than the other companies and is very good value. My rep was very nice, very well-versed in her product and made everything easy. There was a little gameplay with the prices. She marked them way down for what was exceptional in the eye and made it look like a good deal. Then I told her I'd get back to her and a few days later, another rep from Empire's office called, told me how much they can really do it for, and that was the clincher.

I had Empire Today put tiles in the two bedrooms, the living room, dining room and kitchen. But I had them come out because I had a problem with what they installed. There were marks all over the tile, some kind of smudges that won’t come off. They tried twice. They said they fixed it the first time but when they left a few hours later, it came back up and you could see the marks all over the floor again. Now, they’re gonna come out and replace the tiles. Other than that, everyone was very courteous.

The installers did a very good job, however, one of them (might have been more than one) got glue on his shoes when they glued something down during the installation. It got on the tile in the bathroom and also in several places on our hardwood floor in our dining room (the room they had to walk through to get in and out of the house). I had some "goo remover" and that worked to get it off, but it was a bit of a pain to remove. They should have been more careful.

We were having carpet installed in the living room and laminate flooring in the bedroom. We made an appointment with an Empire Today salesperson who was here. The installers were supposed to come on a Tuesday, within a certain time window. However, I've had problems with companies before who were supposed to come out and never showed up. So I called that morning to confirm the appointment and I got the impression that they didn't have a crew set up and that they had forgotten. It was 10:00 in the morning and we’ve taken all the furniture out and my puppy and I were going to be outside all day. The first person directed me to the installation team and then the second person went, "We'll get a crew out to you as soon as you can. They'll be coming in soon."

I love the product and the installation experience, but the accounting site is horrible. The sales representative included a tile repair in the floor installation and now the corporate office keeps calling me wanting me to pay for the repair. I paid almost $11,000 for the flooring and because of Empire not getting their back office straighten out, they keep calling me asking for $75. Get your act together and talk to each other. I have another house where I wanted to use Empire for floor installation, but I will go to someone else.

I was hesitant about paying upfront for the new flooring when the installers arrived. 3 installers arrived promptly and each person went to each individual room and began removing the carpet. Before I knew it they were installing the underlayment and the new hardwood floors. The floors are beautiful and I cannot say enough about the 3 installers. They were very professional and pleasant to work with. I would use Empire again and recommend them to all who ask. The salesman that came before the installation was very knowledgeable and delightful.

Everybody was courteous from the sales rep to the installers. The carpet was amazing when it was installed and felt great. The sales rep was informative and was polite the entire time. I would definitely buy here again when given the opportunity to do so.

Carpet was installed in the living room area and the stairway. The installers did not speak much English; however, they did an OUTSTANDING job!!! Would like to have had more communication going on, but what mattered most was that we were satisfied overall with the installation and including the promptness and the time that it took to complete the work. My husband wasn't sure if they installed new padding, but we were assured that they did. Thank you!

Carpet installation - The crew came as scheduled and were efficient. We were pleased with the work they did and the price was fair. They removed the old carpet as agreed and cleaned up all the debris. I would recommend Empire and use them again if needed.

We are very satisfied with our purchase and installation of our new carpet. Your sales rep was very knowledgeable and extremely helpful without making us feel like the first-time buyers we were. The delivery and install was excellent. The two men were very nice and got right to work. I don't think you can improve on our experience. Thank you.

I really enjoyed the consult and we had great people to install the carpet. They worked hard and quick and did a great job. The carpet was a good pricing, but I think that the quality of the carpet could be a little better, but still happy!

Ceramics, wood, and carpet flooring in residential church parsonage. The building is a donation to the JESUS IS LORD Baptist Church by a bank to help our ministry of the Gospel. The building has been named "Rebekah's Good News Center." The Church invited Empire Carpet to do the flooring because we needed flooring that will generate glory and honor to our Great God and Savior Jesus Christ. Empire Carpet did a good job. The cost was, however, high for us.

I can only say that I was highly pleased with the work done on the installation of my carpet. The worker did a great job installing it and worked very hard to complete the two rooms within the same day! The worker that installed my living room and hallway carpet was an exceptional worker as well. Empire does have hard workers working to install carpet!

Wood Laminate - Absolutely fantastic quality, service & installation. Could not be happier with our experience with the professionals at Empire. They left the house clean and were just wonderful! Also the product looks better than we even imagined. Great experience. I highly recommend anyone who is looking for carpet or flooring to call Empire and give them an opportunity to show you a great product. They are fast, efficient and very respectful of your time and home.

Nice cleaners, great job. The window to wait is a bit long - we had to wait for more than three hours in a vacant house - but the workers are great. Other than the long window time for waiting we were very pleased. The gentlemen who came were very nice and very fast!

I was very happy with the salesman. He was prepared with samples, neat and very knowledgeable about his products. We set up date for carpet laying. Jose came, showed me the product, asked if it was what I ordered. He was very punctual. Did an excellent job. I thought someone would come with him to help move furniture but he did it all himself. I thought he did an excellent job and would request him the next time. Only thing I didn't like was when girl called to get my credit card number I said I wanted to set up another appointment to have the other two rooms done, one in carpeting, other in tile maybe in carpet. She said the salesman would call me which no one did so when I received another e-mail the other day I set up another appointment. Very happy with job and product at least so far.

On June 21, 2017 we had carpeting installed. A piece of wood molding between the kitchen and living room was broken in half as the old carpeting was pulled up. The installers' boss came out to check the damage and came back with a replacement piece that was the wrong size and color and said he would send out an Empire rep. After a week I called Empire and spoke to Selena. She said an Empire rep would be in touch. She asked for the size of the strip and color. No response. What is the status? Other than the broken molding strip, the work was satisfactory.

Empire Today's salesman was super nice. The guys that came out for the installation were very nice and respectful of our home. They were very efficient and they did a great job cleaning up after themselves. Pricing was great! Will use Empire today for any future flooring needs!

Service was good the second time around. First time no one came to install as per schedule. No call from Empire. I had to call second date set up. It went well. Time to pay l was told I had 10 percent off but to pay full amount and rest would be sent. This still has not happened after repeated calls. Not a good way to serve the customer.

I had a great experience with Empire... from ordering to installation. The choice were excellent to chose from... everything was explained. The installation went really well and were able to complete in one day. The employees were all helpful in any questions I had and took the time to see that all questions were answered.

Excellent installers! Good salesperson, quick response to my online request for information. Easy, user-friendly online system. Very good follow through at each step of the job and beyond. Only way company could improve is by more choice of carpeting at competitive pricing.

The installation of standard grade carpet in 3 bedrooms, hall, closets and family room was seamless. Julio offered me a fair price, and the installation team was prompt, quick and very personable. I would recommend Empire to my friends. Great product at a fair price.

The floors themselves look great, and the installers were professional, respectful, and easy to work with. However, Empire Today sent the wrong materials for the stairs! This resulted in the installers having to come back for a third day (and me having to take off work) to complete the job. Empire did give me a significant refund, but I had to fight for it (they originally offered a $150 refund, which I found insulting). Overall, it was fine, but Empire should have (1) sent the correct materials in the first place, and (2) when they realized their mistake, offered a fair refund.

Great customer service. Friendly, answered questions we had. Great quality flooring. Very happy with the service and product. I'm going to do more rooms in my house soon. I will contact Empire Today to do my other rooms. I will recommend Empire to my family and my friends.

We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank you Empire Today! Job well done!!

Hardwood laminate flooring was installed by Empire in my apartment and I'm happy with it. It’s for the bedroom, the hallway and the way to the bathroom. Compared to the other company that's downtown, I only had to call Empire. It was all on the TV. My rug has been there since 1983 and I wanted only an indoor or outdoor rug. But since Empire Today already had my deposit, I decided to do it with the wood lamination.

We had a friend that works for Empire Today and the product was in our price range so we had the entire floor of our duplex installed with carpet and vinyl. We had trouble with one side because the installer didn't install it right. There are air pockets in between and we wanted to have another installer repair it but they insisted that the one that messed it up needed to fix it. We still have trouble with it and I don't know when it's going to be finished. I hope that that's still in process because right now the carpet is coming out from the metal strip even when they nailed our pocket doors shut. They should have somebody go through it who knows what they're doing and make sure that everything's right the second time because I think the person that messed it up probably was new and doesn't really know what's wrong with it.

They started off good with the sales person getting to our house on time. She was very helpful coming up with options within our price range. We settled on carpet laminate & baseboard and got dates for install all set up for just a few days later. Then things started to go downhill from there. We received a confirmation that the install was set and we just needed to call to confirm. When we called to confirm they didn't have us set up for the dates we had asked for so then we had to sit on the phone for 40+ minutes trying to figure out what happened. The call ended in them saying they would make the original dates happen even if they had to work on it through the night (yeah right).

The carpet was an easy purchase with Empire ‘cause we already knew what we wanted and it's just a matter of coming in and measuring. We plan to have it in the first floor in the living room, dining room, and family room by September. We had a good experience so far.

The affordability and customer service were the reasons I decided to go with Empire Today. Being able to upgrade the carpet and the padding was what I was seeking in the first place, and this company was the only one out of several that allowed me to do that within my budget. I wouldn’t have done it if they weren’t affordable. They also have very good customer service, especially with regards to the salesperson I dealt with.

When my daughter-in-law was selling her house, she called Empire and they did such a good job. It helped sell her house, and she told me that if I'm going to put carpeting, go to Empire. So I had them install the carpet in the master bedroom, the office, down the hall and down the steps. I love the color and they did a really good job. The installers moved the furniture and were wonderful. The two of them did it so fast and it turned out beautiful. I didn't have any questions left unanswered.

The sales rep came to my house, showed me sample flooring. I was looking to put in vinyl wood plank floating floor for around 800 square feet. First the quote came back way high. I told them no thank you then they came back with price cut in half! I should have walked away then but I didn't. I kept installation date the same 3 days away. When the guys arrived the plank I ordered was cheap thin and not like what the sales guy showed me. No name of product on the boxes just #. I called the company and complained. They said the sales guy would call me. He never did. I refused the installation. I ordered my floor from another flooring company (Lumber Liquidators) got what I ordered from them. I don't know how this company stays in business. Bait and switch and overpricing the job by 50%.

If you want to pay more for convenience that ends up being way less convenient or if you want to repair drywall, replace almost every outlet you have, clean up standing water off of furniture, cups out of landscaping and oil spills off your driveway only to have huge visible seams in the carpet in the middle of rooms then you found your place. If you want to pay a large amount of money, take a second day off work to have the same installers come out and make it way worse and then tell you that this carpet never looks good, then you found your place. Want installers that hide shoddy work by placing furniture in front of/over everything they destroyed? This is the place for you. You want to deal with smarmy sales tactics that even used car retailers abandoned (let me call my manager and see if I can get away with this super deal) then again, you found your place.

First, while their installers were here, they had to tear out entire sections because they put the planks down in the wrong direction. I spent $20000 having new wood flooring throughout my house. After only two years, black has seeped up through the wood and turned 80% of the wood to black streaks. They are not willing to back their product and repair the damage. On top of that, they want me to pay them $100 to come out to tell me it's not their fault! This company should be sanctioned for their horrible practices.

The quality of Empire's product was much higher than other brands despite the cost being about the same. Also, they said that if we moved in and the carpet would pop up when we moved the furniture, they would come back to re-stretch the carpet. And so, we had them install carpet in three bedrooms of our home. We liked the color and the texture of our carpet.

I got Empire's name off the TV and I had also gotten information through the mail because I called them before I got my floor done. The guy texted me if I wanted some catalogs. My girlfriend also used Empire and she gave me hers. So, I had the information that I read and looked at. I then had the guy to come out here one day so I could see the colors.

My son-in-law was working for Empire and I had them install flooring for the bedrooms in my house. The flooring is easy to clean and everything is fine. I would recommend Empire.

I wanted to change the floor in a bedroom in my home. Empire Today installed wood flooring and I like its style and price. I love the floors now, especially the color and that it's not hard to keep clean. Empire Today was efficient, on time and did a good job. My experience was good.

We looked around and saw Empire Today and liked their prices. Then we had their guy come to our home and he talked to us and showed us samples. He helped us out and we just went with the flooring that looked good with our furniture. We had hardwood flooring installed in the living room, dining room and kitchen, and we're just well pleased. The installer who came out was very good. He was by himself and he laid the flooring in one day. It was a real quick service and we were very impressed.

I got Empire Today to do my flooring in the living room and hallway. The customer rep was great, informative and knowledgeable. The flooring had met my expectations with the exception of the color. It’s a little dark. But overall, I love my flooring. Empire Today was fast and I even recommended them to a lot of people.

Empire waited until an hour before my installation time to call me and say they wouldn't be coming to install my carpet. This happened 3 days after I called and verbally confirmed they would be there. This was a day I planned my work schedule around to make sure I was available for them. A day I planned my move-in date around. A day I planned out to schedule other dates for furniture to be delivered so it didn't interfere with this installation. This is more than an inconvenience for me. I am furious at this company. DO NOT USE EMPIRE TODAY. Go literally anywhere else.

Installers did not have enough material to complete job (carpet). Rescheduled 1 week out. AM call confirmed appointment. No one ever showed up. Missed a day of work waiting. Called customer service. Was told a manager would call in 20 minutes. No return call. On a positive note, what was installed looks ok.

It was convenient for me to hire Empire Today and I had an excellent experience with them. I like the texture and the padding of the carpet that I got from them. When I bought it, Stephanie, the person I talked to, was very good and knowledgeable. She showed me everything she had and I picked from her selection. The installers were very good, too. They installed the carpet in three bedrooms in my home and I'm very satisfied with the installation. It’s a great job.

My wife picked Empire Today to have the wooden flooring installed in our bedrooms. She felt like the wood from them matched the wood flooring in our home. The cost was very high but the quality is fine and it does a good job matching the rest of our floor. Also, it was an excellent installation and the personnel really knew what they were doing. I would recommend Empire to a friend.

I had Empire Today install hardwood flooring and it looks nice. I also considered other companies but being a New Yorker, I chose them. However I had to make several phone calls to get the installation done because the installation team didn't finish it and didn't come back when they said they were going to.

Service was great and very professional individuals. When there was a issue that needed to be fixed they sent someone out as soon as possible. They did say 3 to 5 days before to be repaired. Contacted my salesman and he had them out the next day if not the day after that. Have and would recommend to anyone needing their service.

For a company that advertises next day installation. What a joke. Waited 3 weeks and for 2 days in a row they have cancelled the installation. Apparently they have incompetent people and not able to put the carpet on the truck from their warehouse.

I bought a carpet for the entire upstairs of our home. I went with Empire because of the fact that I could pay later because I was putting the carpet in to sell my home. I wanted to wait and pay at closing. The one I got was a neutral color and I liked that it was quickly available. Everybody was very professional, and the work was done in a timely manner. We lived in the house for several weeks and the carpet was fine. It was a pleasant experience.

Empire Today treated us so poorly. They kept changing the dates of delivery and jerked us around that we had to cancel the order and go with a different company. At first they said that somebody forgot to order the product so they switched the laminate install with our vinyl install. The vinyl was supposed to be installed separately in the bathroom. They did the vinyl first although the day before the install of the laminate, they called to confirm the install the next day.

Empire Today installed carpet in my living room and my den. I considered other brands but I went with Empire Today because I liked the color of their carpet. It's soft too. The only thing was after it was all installed, nobody called to ask, “Hey, how’s your carpet?”

I was due to have carpet installed today. We spent all evening emptying the three bedrooms and piling everything in the living room. We don't even have anywhere to sit. To top it off I took a day of vacation. Then they called this morning to reschedule because an installer had an emergency. The lady who called even told us that they had sent the installer that was suppose to be at our house to do the job of the other installer that had the emergency. They rescheduled us for tomorrow, July 14. I am furious to say the very least! I only wish I had read the other reviews before I had hired them. This seems to be the norm. They are obviously not reputable! DO NOT USE EMPIRE! They stink!

We had flooring installed 1-2 years ago throughout our home. We are having a problem with a transition between rooms. After multiple emails and calls nothing has been resolved. Emails have not been responded to and most recently a salesman and a repairman came to our home and said "There is nothing we can do to help you". They also said if we still had the flooring in stock, this would be no problem to fix. Dealing with the call center is useless. I figured sending an email would reach someone in the corporate offices, but I haven't received a response from 6/19/17.

Empire Today was a little bit cheaper than other companies and I had them install wood floors in the bedroom and basement stairs of my home. The reps were nice people and the installation went fast. But sometimes I wish I had gone another way because there's no shining to these floors.

I had Empire Today install carpeting in three bedrooms in my home. I like the carpet's durability, color and the warranty. Plus it was a good price. However, I’m having some fraying of the carpets around the edge and during the installation, the installers took a piece of my door apart so they could get the carpeting to lay flat underneath the door. They forgot to put it back in and there's a big gap underneath the door. I called the 1-800 corporate number on Monday and filed a complaint but no one’s called me back since.

Empire Today did carpeting for two bedrooms and an office in my house. When I first met up with the sales rep, she was very straightforward and I felt comfortable with her. And I would like to recommend the installers. They were very efficient, friendly, and they seemed to know what they were doing. So, the installation went very smoothly. Overall, Empire Today has very good service.

I know how powerful reviews are to the consumer, being a consumer myself. We use them to get to know a product/company. I had posted about my negative experience with Empire—yet never did a say the flooring was not beautiful. I was very unhappy about a “miscommunication” where I ended up being charged much more than agreed upon. I called in to Empire and as I shared in my original post I got juggled around with no resolve and a simple, “well you are in a contract.” Apparently, I wasn’t getting a hold of the right person. Finally, this past Friday, July 28, I received a call from Anthony **, who had been working on my issue without my knowing and called to reach a resolution, not only did he listen to what I had to say and understood my concerns, but he stood by what was right and found the error in billing and credited my account back to the original terms. I wish I would have spoken with him in the first place. Obviously, I cannot erase my review, and without resolve I would still be angered, but I can say being that a resolution has been reached, pretending this never happened and even with it happening I must say I am 100% satisfied with my product and service (now). If it would have been this way in the first place that 5-star review would have come sooner. Putting this aside at the end of the day I got great carpet and vinyl flooring that looks outstanding (which I said before) and for a great price being back at regular correct pricing terms. Companies big or small, just like people make mistakes and while I was angry I am happy now. I think the fact that they stood behind their product and honored the pricing they originally gave me shows they actually do care about the consumer and deserve some better credit. Note to Empire today: it is employees like Mr. ** that are truly an asset to your company and you should use him as a model employee in training the others this way and perhaps when an issue arises a remedy can be accomplished faster or at least get to the right person from the beginning. When working with people, you need employees that care and have effective communication skills which Mr. ** has mastered all around!

Empire Today advertised their 1/2 price deal of the century and it's all bull. Firstly, the person who showed up for our free estimate was unbelievably pushy. He started out friendly but when he realized my elderly mother wasn't going to be browbeaten into giving him an answer, he became rude and stormed out. That was after quoting us over $7000.00 to put flooring in a room that is under 400 square feet! That is outrageous and shows they are willing to overcharge and then the 1/2 price will bring it down to what it would cost normally. When he realized my mother wasn't going to let him bully her, he literally started walking out the door before she was even done writing down the quote.

I must say the actual product of laminate flooring and carpet are high quality and beautiful, however their customer service is a complete joke. I spent 13,000 dollars on 2005 square feet worth on laminate and carpeting. My downstairs was done is the walnut laminate and is beautiful. The installer hooked up my refrigerator incorrectly and as we were not yet living in the house, water leakage occurred in the kitchen and entry way. Water went under the laminate causing it to buckle. When I called customer service it took three tries before an actual person returned my call. When I finally got a call back, the "no questions asked guarantee" did not happen. I was questioned to the point of almost accusing that I had connected the appliance incorrectly.

This is the third time we used Empire for flooring. Quality of tiles and carpet are top grade. Very satisfied with products. The sales representative had product knowledge and useful recommendations. Did not experience any pressure from the salesperson. The installation crew were professional and we strongly recommend Empire.

The sales person started with grossly inflated price and then gave "discounts" to bring it in line with other estimates I had received. The product, LVP, is beautiful. The installation was timely and fast. Unfortunately, the installers scratched the flooring across five planks, then left the couch over the scratch. 15 minutes after they left, we lifted the couch and moved it, finding the scratch. After immediately calling customer service, we received a call back asking for pictures, which I sent. A call back a couple days later said we should go buy some touch up and fix it ourselves. After looking into it for a multi-colored floor, I called back to let them know they needed to make it right. Over a week later, I sent an email to the customer rep asking for contact and response. It has now been another week and a half with no response. I had intended to do additional rooms when funds allowed, but not now.

In terms of cost and quality, Empire Today is comparable to other brands but I liked what they had. I had some sort of vinyl installed in the family room, kitchen and dinette area. The material looks like tile and they put it down like tile and grouted. The installation took two days, as scheduled. But they had to get everything out of the kitchen so we had to go out to eat, which is fine, but it was a mess for a while.

Empire Today are a bunch of clowns that don't deserve one penny of your hard earned money. I have endured more than the cost of my carpet in lost wages due to their ineptitude. First, it took more than a month just to have my carpet prepared for installation. That's right... 30+ days for a piece of carpet. Then they sent 3 installers to my home WITHOUT EVEN MAKING AN APPOINTMENT! My wife happened to be home with our daughter, 2 of the 3 didn't speak any English. The one who did was sparse, and my wife couldn't understand what he was trying to tell her. So the installers decide to invite themselves into the house against my wife's wishes. I had to rush home because she was quite shaken. When I got there, the installers were taking measurements (something that was done a month prior) then claimed not to have the correct carpet and left.

Empire had a sale and we bought the cheapest carpet because we're moving in my father-in-law’s house but we don’t know how long we’re going to stay. The rep showed us a couple of carpets that were on sale at that time. We liked the color and we got what we wanted. The carpet was installed in the living room, hallway and bedroom. The installers did good and we’re happy so far. It was a good experience.

My experience with Empire Today has not been very good. The last time that they called me they said the installer was sick. It’s been going on for way too long. I paid them way back two months ago so I don’t know why I had to wait this long to get the stuff done. I want it done and I can’t stand around the house all day waiting to find out whether they’re going to do it or not. I'm very dissatisfied with the runaround I’ve been getting.

I had some carpet installed in my living room, dining room, and my stairs by Empire. There was another brand that I called, but I wasn't that satisfied. Empire's cost was satisfactory. They also had more variety to choose from and that was the most important to me. I was surprised about something that they did, but it worked out all right. The living room flows into the dining room. The last carpet that I had laid over 20 years ago was all the way through. With Empire, the installer cut the carpets. They put it in the living and the dining room and started in the dining room. Maybe that is the way that they do it today though. If I'd look hard enough, I could see the seam where it stopped and started. But it doesn't bother me and no one else would pay attention to it.

Empire Today installed the carpet in the living room. The guys came in, moved the stuff, did their thing, moved the stuff back, and were gone. The installation was much quicker than I thought it would be. I got the carpet that was pet-friendly and I like its color and its stain resistance. In terms of durability, it seems to be working out. It was a pleasant experience from the time we chose the carpet to the day of the installation. Everything went as I was told it would and I would recommend them.

The guys that installed it were really good but one didn't speak English. I don't like that because you can't talk to him. They did a really good job but worked for 12 hours each day and were tired (understandably) and didn't clean up great. Found staples for days. Saw dust all over outside but it was dark when they left.

Very good job of install, but needed to be recalled to re adhere a threshold and to fill in by another. Finished satisfactorily. I was not told what product to use for cleaning, and the estimated time was longer than anticipated. Cost was about 1K higher than others. I compared.

We like Empire Today's product and I purchased laminate floors because my little dog has sharp nails and I didn't want the hardwood to be torn up by it. The installers did a beautiful job in my dining room, living room, hallway and bedroom. The floors look great and I love them, but they squeak when I walk on them. We called customer service and my daughter even talked to the manager. They said they were going to call, but they haven't and it's been over a month. I'm sure I didn't miss the call because I haven't been leaving the house.

We have a rental house and we had Empire Today install carpet there. We had somebody moving in and I chose Empire because they're the ones who could do it fast enough. The new flooring has met our expectations and overall, our experience with them was good.

The guys were on time, very professional and worked very hard until the job (flooring installation) was done. We spoke to them about preferences and they went straight to work. Great services, great products. We will refer and do future business with Empire.

New carpet in the entire house. Your sales guy was wonderful and very caring. The installers were wonderful to work with as well and took a lot of care in everything they did. I would recommend them to everyone and as we prepare to move our next house we will contact your company again.

Empire Today installed my hardwood floor. And because their customer service is great, I went back to them and had them install carpet. Their rep made me very comfortable and so I get her every time. I have also talked to other people at Empire. When I had to cancel my carpet installation, the service manager called and said, “No, I don’t want you to miss out on this because Mother’s Day is coming up.” He said, “How about I do this for you? Tell me if that works for you.” He didn’t have to do that, so I appreciated that. He could have just said, “Okay. We’ll take another day then.” But the service manager went the extra mile and I’ve been really pleased with them. I’m loving the quality of our new flooring. I got a good deal with the cost too. I would recommend Empire Today. I have a great relationship with them and I will continue to use them until I’m done. I have a kitchen floor ready to be done next year, so I’ll be calling Empire.

My daughter got her home fixed and did her whole house in carpeting. Empire Today did a beautiful job and she referred us, too. The salesman worked with us with what we needed. He measured and also helped us find a color that would work because the one we had was out of stock. We had our whole first floor done with carpets and we had a floor that looks like tile and it's like a little hard tile but it's not tile.

Empire Today was recommended highly to me by someone who used them before. I had them install flooring in the hallway, living room, dining room, kitchen and wash area of my home. I had a great sales rep and she was very thorough. She was also very knowledgeable which was what I was looking for. However, the installation was not a pleasant situation. The first time, Empire's installers came, they could not install because I had a break in my floor and I had to call a carpenter to have that repaired. Furthermore, we had a language barrier with the installers. On the second attempt, it was raining the day they were supposed to come out and my garage wasn't big enough for them to cut what they needed to.

I ordered blinds for six windows on 4/10/17. It's now 7/9/17 and I'm still waiting. When they first came to install, three of the blinds were the wrong color and one was the wrong size. After calling and calling (and nobody ever calling me back), they finally came to reinstall. They came with two blinds, both the wrong color and both the wrong size. I've now been calling again and nobody has called me back, despite being promised several times that somebody will. The last time I called I was told that my order was complete. It's been three months. I've paid in full (they won't even take them out of the box and let you inspect them without you paying first), and I even paid extra to get the color I wanted. In all my many, many years of being a consumer, this has been the worst experience of my life. By far.

Great service from initial contact, to sales rep and installation. They did what they said, when they said at a great price. Have used them in PA and will use them again. Absolutely would recommend. Was able to carpet the whole house with great carpet for what I thought was only going to get me half the rooms!

Overall Great experience except for the fact that a $300 coupon was not honored, because It was presented after the quote was provided, which I understand how coupons work because I'm a sales person as well! But overall great experience. Thanks.

I was in a jam with another carpet company refusing to haul away my soiled carpet, leaving it up to me to dispose of it before they would install. Empire came in with a quick measure and estimate, installation and haul away. Very good and quick installation. Thank you for solving my problem and with a better quality carpet and pet proof padding.

We had a salesman come today to give us a quote. We are ready to buy and were very excited about the sale since we know Empire has good quality material. We really liked the salesman. He was very friendly and helpful, and we had no problem choosing a laminate that we liked. However, the price quoted is criminal, extortion really... Are you ready?? $39,000 for 1600 sq. ft. of laminate. But, don't worry. On sale, it's only $19,500! Killer deal. In case you don't want to do the math, apparently the original price of the laminate installed by Empire is $23 per sq. ft.! It must be made with gold flakes. Half price is $11.50 per sq. ft., which is more reasonable for full-price high-quality material, but certainly not any sort of sale.

I had Empire Today install flooring in my kitchen. I got my flooring idea from the sales person. He had some samples and they were very good. I like the color of my flooring and the job that they did in putting it in. There were two guys that did it and they were both very good. I was very pleasantly surprised by their work. It was very cleanly done and on time and it was all done in one day. All in all, the experience was a very good one.

In the 80's asbestos was banned, correct me if I'm wrong. Signed with sales rep to have our kitchen floor done, workers came in, looked around for 15mins and said we have to test for asbestos... Now our building was built in 92. My advice for Empire Today is to educate your employees. Sad thing is the sales rep told us he never had this issue come up before. Waited 3 weeks and they lifted 1 tile and left.

Empire’s a reputable company. My girlfriend is a real estate agent and she gave me some scenarios where even she had clients that were really happy with them. I used them and did the loan in my husband’s name but Dana, the salesperson that came to our house put it in my name. I found that out the day we were supposed to have the carpet installed and it made some kind of snafu because the names didn’t match.

I've heard good things about Empire Today so I went ahead with them. I had carpets installed all over my house. The installers were very professional and they did a good job. They were in and out. Overall experience with them was wonderful. And it can't get any better than that. I’d recommend them to anybody.

I had Empire Today install hardwood floors for my home. I considered other brands and in terms of price, Empire was with the highest range, and their price made me go with them over other products. The quality is good. The color is my favorite, and also with it being stain-resistant. So far it's been good.

First the sales rep very nice. From there all downhill. Installers dont show up on time, or leave, or ask you to buy materials they did not bring to complete the job. Next we get rescheduled for the following week. We are still waiting for installers to show up. Very poor customer service and support. They hang up if you complain. What a complete nightmare.

Our salesman was great--prompt, professional, polite, knowledgeable. Our chosen flooring (carpet and LVP) did not "qualify" for the advertised 50% discount--evidently very few products do-- but we did receive a discount of about $2500 off of a $10k job. The LVP installers were fast & did a decent job, but did not speak English. That made it hard to discuss payment or issues with the floor. The carpet installers were a little better, but they left the flooring feeling very uneven in spots under the carpet. The carpet color did not at all match the pictures I took of the sample board, but it was acceptable. We paid by check for both installs--no problems with the LVP, but it took us over an hour with customer service to process the carpet payment.

Your salesman, Rod **, arrived on time... had what I wanted, and the order went smoothly. The carpet installers also arrived on time, went right to work, and had the job finished shortly after 6:30 PM. Beautiful job, and pleasant gentlemen... I'm a happy camper!

Installation crew damaged our fridge. Guys came on Monday to do our kitchen floors with LVT tiles and moved the appliances into the living room and started working on the kitchen floors. However, the installer realized during demolition that we may have asbestos and had to stop the work. NO papers were signed that day for our kitchen and the appliances were moved back into the kitchen and the guy left. We were unable to go into our kitchen at all because the floors were half way torn apart and we had to block them off with a baby gate since our son is 10 months old and crawls, and since we have a dog. The following day, a new crew of installation guys came to put down LVP flooring instead and we went into the kitchen. That is when I seen the fridge. The installer said to call our sales rep right away which I did and sent her a picture and she said no worries Empire will take care of it.

Great experience. Salesperson was very knowledgeable and trustworthy. Installation team was fantastic. Beautiful finished job! New hardwood floors have added a wonderful touch to my bedroom. On top of all these things, the price was so much better than Home Depot and Lowe's. Can't wait to get the rest of the house done!

Both the sales rep and the person who did the installation were very courteous and pleasant to work with. Floors went in on the day scheduled, and everything turned out great. The price was reasonable. Overall we are happy with the experience.

I can't say enough wonderful things about the crew that did my vinyl. It looks fabulous! They laid 3 rooms in one piece. They were amazingly hard workers that took great pride in their work. They went the extra mile to make sure I was more than satisfied with their work. However my salesman assured me they would have enough vinyl for my entry way and they did not. The crew showed me every piece of vinyl they used and there was not a single piece that was 33. Now the carpet... I was very disappointed that my carpet was laid in pieces. I felt as though I had bought remnants. 4 pieces in my living room and 4 pieces in my bedroom. I can feel the seams when I walk on them. I assumed when I purchased wall to wall carpeting that it would only be pieced if it was absolutely necessary to accommodate the size of the room. Extremely disappointed with the carpeting. Even though it looks nice now I don't feel it was installed properly or that it will last.

I was not happy with the time the workers got here as the sales guy said they would be there in the morning. In fact they arrived at 2:30 PM. It takes awhile to ascertain the quality of the new wood floor, so not much can be said at this point. The workers who put in the floor did a fine job. Overall I think initial indications are very favorable.

We were very pleased from beginning to end. Salesperson was awesome and helped us make decisions. They communicated well upon (carpet) installation date and time, etc. Installers were super nice and competent guys who did a fabulous job! Best part is that the two installers were lovely professional men and they gently moved the furniture and all.

I called Empire Today because the advertisements say they can come out for same day appointments and install the next day. I needed my flooring replaced right now - and they saved the day. Great pricing, although they didn't have the carpet I wanted for next installation... It was only a matter of days and my new carpet was in and looked 1000% better than what had been there. Definitely recommend them!

Salesman said it was against company policy to break down material and labor costs. Made me very untrustful of Empire business tactics. To be charged over $3500 for a 510 sq. ft area with laminate seems extremely expensive. I do however, love the floor and the installation crew you contracted was very professional.

We needed to have flooring put throughout my dad’s house and Empire Today was our fourth estimate. Their salesman was so awesome that he convinced us to go with them. He was knowledgeable, on time, and he even called to ask if he can come a few minutes early or if we want to still keep our appointment. The installation crew was totally fabulous, as well. The new flooring works for all of us and it's above our expectations. A great experience overall.

It's been a month and still don't feel good about the experience. The installers tore the cover on my very expensive box spring when they moved it and immediately said, "We told you we are not responsible." Okay, but act like you care. Now one of the transition areas, from the bedroom to the bathroom is starting to fray. I sent in my thoughts before and asked for someone to call and no one did. I'm also disappointed with the padding. I wanted what I had and it definitely isn't the same quality. I should have just left the old padding. I'm not angry, just not satisfied.

My husband and I are just two weeks away from having our 4th child and we're finishing the basement to make more room for our growing family. We hired Empire to install the carpet and they were scheduled to come out on Friday 6/30/2017. We were given a ridiculous time frame of 9am-6pm. They didn't show up until 5:30pm in order to do the job.

Kitchen floor tiling and carpet installation - The Empire experience was very good, the crews doing the installations were very quick and professional. My wife and I are very happy we made the decision to have these projects done by Empire and we will recommend the company to others.

Do not do business with Empire Today. Carpet discolored 6 months after installation. Carpet installed Aug 2016, job #**. Claim filed Jan 2017, claim #**. I called each month after I filed the claim. I was told every time I called that, "These things take time, please be patient". They never called me. This month, July 5th specifically, I was told the claim was denied, but they couldn't tell me why. You should also know that if you wish to escalate your issue, this company protects their corporate offices. You cannot call corporate directly. You have to request a "ticket" through customer service and someone may call you back.

The level of incompetence related to my attempts to schedule a power stretch for my [previously installed] carpet cannot be adequately communicated in the space that is allotted here. I had an appointment scheduled for July 5th 2017. It was bad enough the window for service was between 8am and 6pm (which is in itself ridiculous and shows an inability of a company to be customer focused), but on top of that, they never showed; and, I was not informed of their decision NOT to follow through with the service until I called at 3:30 in the afternoon. This blatant disregard to a customer's time causes a rage that cannot be understated.

I have set up 2 free consultations and no one showed up for either appt. I also took off work both times and I thought after the first one there was just a glitch in the system or something so I tried it again. On the 2nd appt, I called the morning of and made sure someone was going to show up. The man reassured me that the sales guy would be there between 11-1. At 1:15, I called Empire and they left me on hold for 35 min while they were contacting the sales guy. I hung up and called back and another lady answered and then told me no one was scheduled to come to my house. VERY FRUSTRATING and UNPROFESSIONAL! She also pushed blame to the IT dept for internet appointments needed to be looked at. I will be taking my business elsewhere.

The sales person was very knowledgeable about the products, he arrived in time and very professional. On installation day, the product was accurate. The team that installed my carpet and vinyl was very professional and did an amazing job. I love my new flooring. Highly recommend. Will use Empire for the rest of my house.

The representative provided clear details on the floor installation and the best floor style for my kitchen. The installers explained the steps they would perform. They completed the work in a reasonable amount of time and assisted me with reconnecting my appliances. I plan to use them again.

The team of workers that were sent to our residence were great and did a great job at getting the carpet laid in a timely manner. Would call on Empire Today again for flooring in the future. Empire Today's sales force is just as good and confident.

I love my carpet and the installers were prompt, clean and did a great job of installation. They put all the furniture back, cleaned up all remnants and I would highly recommend them. They are an asset to your company.

I purchased three rooms of carpet and had a great experience. My salesman was great and the installers were as well. I even pre-ordered hardwood flooring and cancelled with no hassle and was quickly refunded my deposit. This is the second time I've used Empire and I highly recommend them.

I was told about this company from my brother as he got a great deal on hardwood. When I called them, and the sales rep came out he wouldn't give me the same deal. They promise to match anyone's price, but refused to do so. When picking out the tile, we specifically asked if the grout needed to be sealed. He said, "No, it was already sealed and would not stain." When the installer put it in he said the rep had lied and it does need to be sealed. The floors are less than 2 months old and the grout already has discoloration in it. I paid for a sealed grout and am waiting for someone to finish the job. When I reach out for help, they say someone will contact me, yet nobody ever does!! You get calls immediately when setting up appointments because they want your money, but once they have it could care less about the inferior products that are used. Definitely would not recommend to anyone else!!!

Nice people and they do a good job quickly. Very eager to make the customer happy. Customer Service is very hands on and if there is a problem it is fixed immediately. Good selection of floor coverings, carpet and hard floors. They moved my heavy furniture and that was appreciated.

We love the job Empire did with our floors. The sales team and installers were very professional and installation was quick. The only setback we have is that we would like more of our floor to be done however since Empire cannot match our original installation pricing, we are not able to get the added work done.

We had Empire Today install our LVP flooring down April 25, 2017 and it has been a disaster since day 1. Day 1, had guys come out to start the job around 9 am. Things are going well so far then the guys are telling me my floors in my den are not level. He recommend that my floor needs to be repaired from under my house. I told him I would take care of it at another time.