Empire Today Reviews

I had got some carpets from somewhere else and I wasn't satisfied. Then my cousin had gotten some carpets from Empire Today and I liked the work they did in her house so I wanted to try them as well. Empire installed a carpet in the front room in the hallway. I like the way the carpet has been put down and it's neat in going up the steps. I told my daughter-in-law about them and she might also get some carpet from Empire. I told her that they take their time and don't rush. And when they get through, they would ask if the carpet installed was all right and if we're satisfied. Most people don't do that. Others just put the carpet down, clean-up and go. Overall, I'm happy and satisfied with everything that Empire Today did.

I had Empire Today install a rug in my living room and I love it. It had the right color I wanted and Empire was willing to install it right away. The installers were very nice and perfect gentlemen. They put everything back where it was and I didn't have to do a thing. The experience was very enjoyable and speedy. And I’d gladly endorse them.

Had carpet and hardwood installed by Empire at end May this year, all that went fine. Problem I am having is Empire Double Charge the Card I got thru them on June 1st. I called in thinking this be a easy problem they could correct. But boy was I wrong. It is now about 3 months later and they still haven’t corrected the problem. I call in weekly trying to get this fixed and get the same story every time that they noted my account and someone will call me back in 24 hours to get it fixed, even try talking to a Sup and he saw the problem. Said he sent something up the ladder and it be fixed. MMM. That was 3 weeks ago. No change. Now their mistake is impacting my credit score because the card is over the limited.

We considered other brands and chose Empire for the convenience of them coming out in the installation. We had carpet installed in our living room and the new flooring met my expectations. It was quick and easy. It required a follow-up installation and we were completely happy with our experience.

We had laminate flooring installed in our whole first floor. The two installers were nice and on time and finished in one day, which I was impressed with. However, this is probably because they rushed the install and the quality of work was lacking. They forgot to nail down some of the quarter round and I later noticed that one of them accidentally left a huge gash in my wall while using a saw to cut the laminate.

Empire Today did a good job. Their price was within my range. They were here when they said they’d be here. The guy who came out and wrote the order was very knowledgeable. The people from Empire Today were also efficient and did the job quick. They didn't waste any time. I got carpeting installed in my living room and it met my expectations. I love its color. It's gray but it got a blue cast to it and depending on the lighting, it almost looks aqua. The carpet goes with my living room because my furniture is blue and gray too. Also, it feels nice to be able to walk barefoot and know there’s some insulation underneath the carpet.

Empire Today installed laminate flooring in two of our bedrooms. I like that the flooring is easy to clean. I've considered other brands but I chose Empire because I've always heard good things about them. They installed the first and then we decided to go ahead and do two of the bedrooms. We’re leaving two carpeted and we decided to go and put the wood floor in. Empire did a great job, was friendly, nice and clean.

My husband thought Empire's advertisement was good and it would do us good, so he called them up and had the carpet installed in our hallway. Empire was very accurate. They didn't shoot around and lollygag. They came in, did their job and got it done. All in all, the experience was very excellent.

I had two office spaces that were scheduled to be installed, one unit with carpet and then the other unit with carpet and tile. Empire was able to install in the unit with just the carpet. But the unit with carpet and tile was scheduled five times and it never got installed. I talked to two managers and both of them have rescheduled it and assured me that it would be installed, but it never happened.

I had Empire Today install carpet in my living room, dining room, and hallway. I checked with a few stores and Empire Today did the carpet for my niece so I went in and let them do it for me. The three nice young men from the installation team did a very good job. They came in, did their jobs and went out of here, which was well-received. I would recommend their work to somebody else. But the Empire team themselves gave me hell. When I called them on the carpet, they made an appointment. Then they called back and said, “Oh, no one is in your area today. They can't come out, but if you reschedule, I'd give you $50 off of your fee.” After I’ve decided, I called them back and told them I'll let them do the job. Then they pretended not to know anything about the $50. I know they had to tell me that and they gave me the $50. In the end, it all came out okay.

Our carpet installation went well enough, but we had 4 missed appointments to have our baseboards installed, and the 5th appointment resulted in the contractor not having enough materials to complete the job, and the baseboards used were the cheapest quality I have ever seen. We assumed that the baseboards would be similar in quality to the carpet we purchased (above average), but the contractor simply nailed the boards to the wall, filled the gaps with caulk and called it good. The second contractor didn't install the boards flush with one another, pieced multiple segments together to fill a wall, and wasn't able to do any work on our stairway so we are still incomplete with our order well over month since we originally ordered the work.

As I sit here and wait, this will be the 4th cancel and reschedule from Empire, I am horrified by their inability to be held accountable for the services promised. I have taken 4 days off from work to have the carpet installed. It has been a month long project with no results for their "next day" installation. The worst company I have ever worked with.

We just moved to our house and Empire Today did a good job with my new laminate wood floor in the kitchen and dining, carpeting throughout the living hallway, two bedrooms, and the game room. We also got the ceramic-like floor in the bathroom. I considered other places but I didn't want to sit with a salesperson so I went with Empire Today. I probably paid more than I should have but I got the best carpeting and padding underneath the laminate because our son needs extra cushion since walks on his knees. However, I noticed a place in the kitchen floor, where the laminate wood is pulled apart. I'm getting coffee and crumbs down in there. So, I just used the toothpick to get it out. But other than that, I'm happy with Empire Today.

We had Empire Today put in carpet last year and it's holding up pretty well. We love it. This time we had them install vinyl-snap wooden floor in our basement. I considered other brands before I went with Empire and they were better with their price and was willing to work with us. We went back and forth as far as negotiating the price a little bit. The quality was also comparable. We also worked with Randy, who was our sales rep last year, and we were pleased with it. We knew what we were expecting out of the job. We are still in the middle of finishing our basement and I think the vinyl floor will be great for the basement since if we do get flooding, it won't be as big as a carpet would be. Empire was also quick so it wasn't super inconvenient to have the installation.

I went with Empire Today based on internet reviews and then got them to install engineered wood in the bedroom, the family room, the living room and in the foyer. The flooring looks really nice. The installers were excellent and I would recommend them to anybody. They really know what they're doing and they enjoy doing it. It was a great experience.

I am writing this to express my disappointment in the Empire Company over the last year. Our initial encounter with Empire, in June of 2004, was not only a pleasant experience but a very professional one as well. The representative explained everything, gave us a copy of the full contract with dates and a receipt. The preinstallation checklist was complete and the carpet that was installed continues to serve us well in one of the rooms and we have never had to have anyone come to fix it in 13 years. This installation was $1600. Our next experience with Empire was in June of 2015. This representative was also professional and helpful. We were beginning the process of remodeling our house for possible sale. We had been so pleased with our earlier encounter that we contracted for two bedrooms, a hallway, stairs and two closets for carpeting.

Worst experience I have ever had. I wanted to install vinyl flooring in my tenants apartment. The salesman came for the quote and pulled up a portion of the carpet. There was some tile underneath the carpet. The salesman said that the tile was ok and did not have any asbestos on it, he took a 10% deposit and ordered the flooring. The installers came a couple of days later. They took a picture image of my check before proceeding with the job. They pulled up the carpeting, cutting it into multiple pieces. Then they called me down to the apartment and told me the small section of tile around 3sf had asbestos and they would not complete the job. Now that the carpet was in multiple pieces so they could not put it back as customer service said they could do.

The entire process has been a mess and I have talked to multiple people about the situation. Some things are being corrected, others are not. Within 10 minutes of the flooring being put in, we noticed scratches on the floor. There are small chips out of the floor in a few areas. Debris was left outside of our home and the house was a dusty mess from the sawdust. We were told this would be a fairly easy process and it was anything but. Our stove has a burner that didn't work after the installers moved it.

The representative of Empire Today that came out was a straightforward kind of guy — no tricks, no games — so I had them install a carpet in my home. But I was puzzled because it appears that Empire sells the carpet and subcontracts the business, so my carpet installation was not done by Empire but rather by a contractor that works for them. I was expecting to see a truck with "Empire" on it, but then this guy pulled up and there was no Empire logo on his truck and the name of his business was different from Empire Today. It turned out that he works for Empire as a subcontractor, but he represented the company well.

I renovated and purchased carpeting from a discount house and they had a list of installers. The installers on the upstairs didn't talk to me for six weeks so we had to make a decision about the basement if I needed to put carpeting down there. I watched the Empire's commercial at 5:00 one morning, waiting for the news to come on and decided to give them a call to see what their product would be like, their timeframe and the cost. I talked to a salesman on Thursday and I set up the appointment for Tuesday. They were there about a half hour late than what we had suggested on but I was okay with that because they also contacted me saying that traffic was up from Chicago and they couldn't quite make it. When they came in, they went right to work and installed the carpet within one hour and a half. They were pleasant to work with and they cleaned up after themselves.

We had our carpeting put in by Empire Today and I am very satisfied with the outcome. The sales representative was awesome and gave us every opportunity to choose exactly what we wanted. The two gentlemen that I had here during the installations were also awesome, terrific, and went above and beyond. They were really personable in their interaction with us. They ran into an issue at a previous call they had and they stayed late until 10 pm to make sure that we were satisfied. They also cleaned up. I would use the company again.

This company promises a bill of goods and then doesn't deliver... They promised installing flooring on Monday and now we are looking at Wednesday... if they show up... Never again will I use this unreliable company!

I've always gone with Empire Today in the past and my family has too so when we made the decision to have our kitchen floor done, I just called Empire and set it up. We bought the interlocking vinyl plank flooring and the wood grain pattern on the floor was our primary factor for making that decision. We also really liked the color. For the installation, I was very impressed with the work and they even came out a second time to do a repair. It was all fantastic. Plus, it's guaranteed for such a long period of time against crack and/or fading that was a huge bonus to find something that would meet those specifics. It's the best overall quality for the price and I like that Empire Today stands behind their flooring.

Empire Today installed laminate floors in the living room and hallway, and tiles in the kitchen and washrooms. I had other companies come in to give me estimates and I chose Empire Today because I appreciated the service they gave me. They gave me a guarantee and they signed a conforme. I was satisfied with the cost and they gave me a reasonable financing. I like the flooring's look, and the guys that did the installation came on the time they said they would and they installed within a reasonable time. I'd choose Empire Today if I need anything done.

Empire Today installed carpets for my family room, two bedrooms, stairs, and hallway. I was looking everywhere until I found them online. I tried to go with Lowe's but they took a long time to come back and see the house so that's why we called Empire. However, when their guy came and took the measurement, he said the waiting list for them to come and install is a month. Overall, I enjoy the product. I wanted to call them back though because of the nails on the stairs that were not completely gone inside. My husband is trying hard to push those in, and since the kids are running around a lot, it’s always a problem.

Empire Today did my house before and recently I got them to install flooring in our living room and kitchen. I liked the flooring's color. Overall, it was an okay experience with Empire Today.

I had a sale person (Norm) come and evaluate a flooring project on 8/9/17. I wanted the carpet pulled up and replaced with laminate on the stairs, loft and 2 upstairs hallways. He measured and showed me products. I selected a earthen chestnut product on sale and gave he me a quote of $3162. I remarked that was much lower than I was expecting and was he sure. He recalculated the numbers and said yes due to the HUGE sale they were having. Even told me a contractor was trying to rip me off if they quoted me more for labor then the price he was giving. I was amazed and told him how awesome it was and what a painless experience this was and how thankful I was for such a great company.

Empire Today did a good job of doing our carpet throughout the house and we were pleased. We actually considered doing it through Home Depot but Empire had a better offer. We liked the padding, carpet, and the color. Chad came to our house to talk to us about installing the carpet. He was nice and knowledgeable, and we appreciated him. They pulled up our previous carpet and the pad, and did a great job. They took care of it and did what they said they would do. The only thing was the installer wasn't apprised about us needing to have the carpet all done in one day. There was a disconnect somewhere between the installers and the people that sell the carpet. But despite that, we would use Empire again.

I had water damage and needed to get something done about it, and I originally went to Home Depot but they dropped the ball because they’re incompetent. So, I had Empire Today install laminate wood flooring in my whole house. The flooring itself is nice and I like it. But I'm sorry that I went with Empire because I don't like their handling of the insurance portion of the whole agreement. The gripe I have with them is that they won’t itemize the work that they've done so the insurance can pay out. That's poor business practice and absolutely ridiculous, and it's costing me money in addition to what I have to pay out.

I was hoping that Empire Today would match the existing vinyl that they put in before, but what they put was a different shade. That’s okay, though. I can live with that. However, the guy should’ve brought in more than one sample to match the shade. He’s a new guy, so he probably didn’t know that. He was friendly, and he took his time and measured everything right. The only thing I didn’t like was that their prices were more expensive than before. Their linoleum was around $800, now it’s $1000 for even less than what I bought before. The carpeting they put in was nice and comfortable. It looked good and I was pleased with that. Their reps told me to use steam on my carpet and not soap, that otherwise it would ruin my warranty.

Home Advisor contacted Empire Today when I asked for flooring contractors. Empire sent out Jay to do the quote. As soon as he saw how small the job was (31 square feet in a bathroom) I could tell that he had immediately lost interest. I got the feeling he was just going through the motions and that if I did go with them, they wouldn't think twice about rescheduling my job if a bigger job came along. The day after that I had an email "reminding" me of an appointment that I did not schedule. I replied that they'd already sent someone out to quote. A couple of days later, I received another email "reminding" me of another appointment that I did not schedule. Then I received a phone call "reminding" me of another appointment. I explained what had happened and that I was not going with Empire and to take my name and other information off their list.

I was trying to laminate a lot of carpet and I had wood laminate installed in the living room and hallway by Empire Today. The price was reasonable and the customer service was good. But the guy that came here to give me the estimate made a mistake and didn’t measure the two closets at each end of the hall, and that didn’t come up in the price.

I had laminate flooring installed by Empire Today in my living room and kitchen. It was great doing business with them, except I had to pay an additional $800 because of the flooring they said they had to pull up. When they came with the estimate, that should have been talked about and it wasn't. Otherwise, the guy was good and professional. I love the floor and I would recommend Empire Today.

We had Empire Today install a carpet in a master bedroom in my house. I had looked at other brands and Empire Today was a bit more expensive when I was looking in the local store. But I was in a hurry to get the job done and didn’t have much time to wait, so I went with them. They brought the samples, then they came in and did the installation. In a couple of days, they got the job done, so that was very convenient for a very busy working couple. The carpet they installed was good and the work they did was fast.

I was looking at other brands and I was looking for the most I can get for my money and quality. Since I could get the carpet done in a fairly short time with Empire Today, I decided on them. I had carpet installed throughout the house I’m going to sell except for the kitchen and bath. I have not sold it yet, but I haven’t had any complaints on the carpet. Everybody was there when they're supposed to be.

I had carpet installed by Empire Today in my entire home - three bedrooms, living room, hallway, and family room. A couple years before, we had Empire done the same thing at home in Florida and I did not like it. But I really like our carpet here in Indiana. They were also quick on coming out, and measuring and getting the orders in. I was satisfied with everything and I would recommend Empire Today to anyone.

I had carpet in the living room, dining room and bedroom of my home done by Empire Today. I've had the carpeting for a week now and I like the color. Randy, the guy that sold it to me, was a sweetheart. There were three techs who came to put my carpet in but they hardly speak any English, though one of them was better than the other two and he was the main spokesperson. However, when it came to paying for my purchase, I had to write a check and he wrote my routing number, account number and everything off to this other person, which I could tell were speaking Spanish. I didn't understand them and I felt I was out on a limb. It was very confusing for me and I felt uncomfortable with it. I told them to put $500 on my Discover. Then, I called back the next day and talked to somebody that spoke English and asked him of what kind of transactions the techs put through on me.

Worst experience of my life. Salesman was fine though he said he would email me a copy of my contract and it was never emailed. Set up an install for Jul 7th 2017. Scheduler called the day prior to confirm, installers called morning of install and let me know arrival time... they were on time. Once they were here they started telling me they wouldn't move some of my furniture because it was too heavy... I could move it myself. They also told me to confirm the carpet but once it was installed it was final. It didn't look to me what I picked out. I couldn't confirm it because I didn't get the contract.

They came to measure the next day and installed several days later per our mutual needs. Everything was cleaned up and they're back doing another job as I'm writing this review. I certainly recommend them for any carpeting needs. We haven't tried out their window treatments yet.

This is the 2nd time using Empire. My recent purchase I had 2 large area rugs also 2 runners put down carpet was perfect... then came an issue with the bonding. Contacted Empire apparently for the company there is one person in charge of a problem and that particular person is impossible to get in contact with many phone calls from myself were made and no response. The last conversation I had with a rep told me that I was moved up to a priority to hear back from and never did. Also some kind of discount was told to me as well. So basically, yes I am extremely disappointed on the way this so called warranty is supposed to work.. but it's just amazing on how the bill arrives in the mail and how would the company feel if it wasn't paid, probably not because here comes the late fees... Thank you.

We had used Empire before to carpet our entire home and we were satisfied with it. We got them again to install engineered hardwood flooring at home but I’m not completely satisfied. The cost was good and the product has been okay but since we have a concrete floor the hardwood flooring would not be even. So, we get a lot of cracking as we walk on the floor. They fixed certain areas where it was very noticeable that the floor was not level. Then I had to call them back because in one of the areas, it was very noticeable to the point where the wood was going down. They came back and corrected that.

Our family member recommended Empire Today. They installed the carpet in the basement of my home and the quality seemed fair. I like the feel of my carpet and the comfortableness of it. It has met my expectations.

Empire Today installed wood flooring in three bedrooms in our home. We've had them before, and we are pleased and satisfied with the cost and quality. We also like the appearance and if it gets wet it doesn’t mess up the material. They’re very polite, pleasant and recommendable people and they're a good business. Sometimes nowadays, other people are not reliable. But the Empire Today people are reliable and honest with their words. If they expect to be coming at this time, they try to make it that time or they call that they are delayed so we don’t waste our time. We like them overall.

I contacted Empire Today online to schedule an estimate for carpet. The sales person showed up on time. He however parked on my neighbor's lawn and caused a commotion that resulted in the two of them yelling at each other. I invited him in nevertheless. The sale person took measurements electronically and sketched the two areas. He asked what type of carpet I wanted and gave me two choices. I selected one and he went to do the estimate and told me that was no longer available. So really I had one choice. I asked him for the density of the carpet and he told me he did not know it. I asked him the face weight and he was able to tell me it was 64 oz. He gave me the estimate and we agreed to have them do the work. He had me sign at least 6 documents electronically and several paper ones. However, he did not give me anything before he left. Not even a business card.

I am happy with the product we purchased, laminate flooring, BUT it is been less than a year and the flooring has "raised" in three areas... Causing it to be repaired. The first few times we called to report this issue, no one called us back. Finally, a live person called back over a week later and scheduled someone to assess the problem. They did not show twice! The third time around, they finally showed at 5:30 pm instead of 2:00 pm as stated. This has been very frustrating and not how to run a successful business. There is no urgency to help customers and when I called on each occasion, it seems as if the person on the other end of the line does not want to be there. Very disappointed with the service and follow up. Needs to improve by leaps and bounds!

Basically good work. Left some unfinished flooring in kitchen. Still trying to resolve the discrepancy with amount owed... Have eliminated carpet for hallways but can't seem to get an adjusted amount owed. Customer service/call center is great!

The purpose of this correspondence is to express my disgust and disappointment with Empire. For a company that has extensive advertisements on television and stands firm by their mission to please customers, they have really shown me what customer service should never be. My first disastrous experience with Empire was on 7/8/2015 order #** (Owings Mills, MD). After shopping around and getting quotes from different companies to install carpet in my house I just purchased, I made a conscious decision to go with Empire because of the representation of the company over the phone, and in person when the representative came out to give me an estimate.

I’ve heard good things about Empire Today and I was willing to give them a try. I had them install a carpet in my mother's bedroom. I got a good reasonable cost for it and everything was good for me like the color and the quality. She wanted purple and we're enjoying it. It is also easy to clean. I was very pleased and soon I will be calling them again to do some more work in the house.

We had a pretty cool experience with Empire Today. We like a little bit of all the features of our new carpet like its stain resistance, design and color. However, we had complications with them getting out here. They had vehicle problems and the first time they were supposed to come, they didn’t show up. They called to tell us and were very professional. At the end, they still did a beautiful job. They came in, ripped up, put down, and everything was put back like we wanted it.

We had vinyl flooring installed recently by Empire Today. They seemed to have a good deal going and the pricing appealed much to me, so I went with them. The salespersons were very informative and thorough, and I had good interactions with them. The installation was great, too. The installers came in, did what they had to do, were in and out, and cleaned everything up, and I was surprised that they did the job really well. We’ve only had the flooring for a month or two, but it's doing good so far. I'm very satisfied and I've recommended Empire to some people.

We were pleased with the installation of our bedroom carpet. The representative came to our home and showed us many types of carpets with different prices. She was very helpful in our decision making for a nice carpet. The installation went well; workers were very good and respectful.

Empire employees were very professional from the Sales Man to the Appointment Confirmation Lady to the employees who did the installation. I am very happy with my plush carpet and dark laminate. I had a early appointment which was great. I had 2 crew working at the same time. Both crews worked well together especially with not much space to work with. "A Team" I was very fortunate to have a terrific crew!!!

Hard wood: We love the product, and it's made in U.S. The installer was professional and very gifted at his craft. He was fast and we love details on his work. I would recommend him anytime. He was courteous and neat as well.

I expected the price to be higher than local buddies who do flooring work, but wanted a contract for complete and outstanding service and product. I got that. The price was right and the installers were outstanding. I would highly recommend Empire over a cheaper alternative. Very happy with the final product. I intend to use Empire again for some blinds I need.

You get what you pay for. It was the lowest price I could find around here. Paid over $3,600 for a high quality carpet. The installers completed everything in one day vs the 3 days that was given as an estimate. I know some rooms were very large but I wasn't expecting to be able to see the seam that easily. I ended up with a broken house fan, broken outlet covers and a damage foam mattress topper. Consider the things you will find broken over the next few days into your budget.

Rep never got financing option correct in my first order. I still have not heard from the rep, even though customer service in Chicago set up an appointment to meet. No Call. No Show. 2nd rep for a different order was perfect. The installers on both orders were OUTSTANDING!!! Been a customer since 1994, and never had a problem until now.

They did an outstanding job installing the carpeting. Very satisfied with the product. Sales did very well explaining the different brands and styles as well. They were quick to arrive and out in the carpet in a timely manner. The sales department beat all competitors in price.

Great customer service. He didn't push me to buy the most expensive one but instead helped me get a carpet in my price range and that works for our household. Love the carpets, very good quality. Definitely will use them again.

John, our sales rep, was very knowledgeable about the product and the different patterns he showed us during the quote process. We were so enlightened about the time that Empire could do it in a matter of a few days from what we were quoted by others. That sealed the deal for my wife and myself. Very professional installers with no problems and it only took about 2-3 hrs to install our area.

The 1st carpet people that came out were not prepared then left without doing the job. 2 days later others came back same thing they left. 1 week later a few men came and completed the job the right way and were courteous and seemed to know what they were doing. They are the ones I would give all the credit to. So it took 3 weeks in all when it was only supposed to take 2 days. The carpets look good but because of the people who came in last to do it. Nobody called us to let us know when the rest of them we're going to come back. We had to call. It was a very crazy two weeks.

Set up an appointment because I had a coupon. Coupon was not applied. When called to inquire, no one wanted to help and unable to apply. FALSE ADVERTISING! I still have no idea how to clean the floors. It was not explained to me what product to use on the new laminate flooring for cleaning/maintaining. I guess I have to Google it? The final price was not shown to me. When I called to ask, I kept being told to call Synchrony, the credit company. It is completely frustrating to get anything answered. How is it that Empire can't tell me what they charged? Very shady. It seems that as soon as I signed the contract, NO ONE WANTED TO HELP ME! Also, there was NO FOLLOW-UP on how the completion of the job was. I WOULD NOT USE THIS COMPANY AGAIN.

Empire did a very good job installing my outdoor carpet on my front entry. I would like to see a broader choice of carpeting, but the quality of carpet they did offer was good. Overall very happy with the service. The salesman was pleasant and presented the carpet well and explained the installation.

Remove old floor and install new one. Had to come back and repair dent in floor. They returned a week later and fixed the problem with the floor. The work was completed as I had expected considering they had to come from Mass. to Maine.

My wife and I were very pleased with the 1st job Empire did when they replaced our kitchen floor. However, when we called them back for a quote on replacing the carpet in our boys room, the guy who came out gave us one price which we thought was a bit too high but we decide to think about it. We were expecting him or a representative to call us back and discuss it (like the first job they performed) but they never did! My wife had to call back and when she did the representative said they had no record of the quote!! They then send out another guy who gave us a quote that was even higher than the first. (This led us to believe that the first guy did not give a quote the company was pleased with so they fabricating losing the records in order to give the quote they preferred). It was our intentions to use them for future jobs but given this experience we are inclined to just use someone more consistent and reliable in their pricing methods.

Empire Today has been such a pleasure to work with. Their staff is professional, courteous and genuinely cares about their customers. The sales staff always keeps our best interest in mind even if it means less money for them. The customer service staff has been very thorough and polite. The installers are very professional and always go above and beyond. We have had two rooms done and will have many more projects this year. We are lifelong customers!

Problems arose and were professionally dealt with. The morning of installation, we were told our selected carpet was out of stock. This was troubling. But the manager at the warehouse was remarkably helpful and Empire ended up giving us an upgrade in carpet for no extra cost. My only complaint is in regards to installation. We had spend two weeks painting the rooms to be carpeted, and when they installed the carpet in one of the rooms, they scraped up my baseboard trim pretty badly. I will now need to sand down the baseboards and repaint if I want a smooth finish. Not something I am looking forward to doing with brand new carpet.

From beginning to final installation this was easy and quick at a very good price. Very friendly associates. They listened to our specific needs and did not try to oversell their products. They worked within our schedule for all aspects of the job.

I thought the overall process was really great. Our sales rep was patient and kind and did all he could to help us get the carpet we liked at a price we were comfortable with. The only thing I have an issue with is the amount of carpet left over. We paid for a lot of extra carpet that we can't use! The reps should take better care to make accurate measurements.

I had Empire Today install some carpeting, as well as the hardwood floors in the foyer. I looked at some options at Home Depot and thought Empire was very comparable. Cost and quality were good and what I was looking for. So I went with Empire because of the schedule as they were able to turn it around to fit my schedule much better than the other guys. The interaction was great as well. They gave me a lot of different scenarios and options, worked with me on the pricing.

I had carpet installed by Empire Today in my 3 bedrooms, hallways, living room, and restroom. The installers were very good and they did a beautiful job. I had good luck with Empire. They gave the exact details of what they're going to do before they installed something and cleaned up their mess. The person that came around was also very nice. I told him I wanted the top of the line pad that they had and I hope they give me that.

I had carpet, wood, and tile installed throughout the whole house. I chose those three products from Empire Today for their appearance and the durability. A friend highly recommended Empire Today so I used her salesperson and she was great and very responsive. However, there were a couple of little snafus on the installation but she helped make sure that everything got done. It had to be different crews and there was a sequence and they said that the carpet had to go last. But when doing a whole house installation, it would have been nice if Empire Today had crews that had people that did ceramic tile, wood, and carpet, instead of it being done after the house had been torn up for a couple months already. Because by then, you just want to get it over with. Nevertheless, the installation was great.

Installers weren't knowledgeable because carpet is buckling 2 years after installation. If carpet was installed correctly, using a power stretcher, then carpet would not be doing this. I called the company and they said 'sorry, they only stand behind it for 1 year.' Well guess what, buckling won't start 'til 2-5 years after being incorrectly installed. I've received 2 quotes from companies and for 2 rooms, stretching is going to cost us around $400. Both companies told us if carpet were installed right the first time this problem would have never occurred. The said 2 companies also told me they back their work with a lifetime warranty because when done right the carpet will not buckle. Customer service is one of the highest values of a solid company and the fact Empire won't budge to help us speaks volumes.

After shopping several places I put my trust in my local Rep. He was kind and experienced, but this is where the review go south. I did not take on the first appointment, received an offer from Corporate to complete my special offer and receive a discount. Well, after 30 minutes my discount was a whopping 34 dollars. I went forward with the install and everything was ok, until I found out that I had to move my stove and turn the gas off myself. Long story short I removed a toilet and a sink thinking that this was my only items to remove. Now the company said they wanted more. Customer service was slow to call back and did not keep their promises. I have lost faith in this company, and tell people to be aware of potential issues.

I have had a ongoing issue with carpet that Empire Today installed that is buckling. I have had to call numerous times to be told that someone would call me within 24 hours. I then have to call after each 24 hour period to follow up to be told the same thing, someone will call me within 24 hours. I was then told by a customer service representative on August 4th that a free re-stretch was going to be offered to me and that the local market in Atlanta was working out the details, and that a manager would call me back within 24 hours.

I have purchased flooring from Empire Today in 2 different cities and NEVER experienced what I endured in North Carolina. I contacted Empire Today for new hardwood flooring and the salesman came out to show me their offerings within the designated timeframe. The salesman asked for $50 deposit and then full payment when the installer arrives given I was paying cash. The installers arrived and I paid the balance with a check. The installers went out to their truck for 1.5 hours and came back in the house stating 'the system was slow' and returned the check to me as a receipt. They proceeded with the installation of the floor.

I scheduled a flooring install measurement for Monday 5-7. The rep called and left a message. I immediately called back and he says “WHATUP PLAYA!” Either being disrespectful or thinking I was someone else. He asks if he can come now (which is around 4pm), and I said the appointment is between 5-7 and I am supposed to get a call ahead. We agreed on 5:30, so I get my realtor to open the door and me and my wife leave work early to get there.

Empire Today installed our carpet. We figured out that Empire had a couple of good things to offer at the time that we made the decision. One of the factors was that they had good pricing on the project that we had in mind. Their customer service was good as well. We were able to get someone at the house pretty fast since we had a bit of a time constraint with getting this project completed.

We got carpet and hardwood floors from Empire Today. More than anything, we chose them for their price. The carpet met our expectations but we're a little disappointed with the flooring. We have a dog which scratches and I told the Empire team what kind of dog we had. When I asked the salesman, he said the hardwood flooring is durable and it would hold up, but it’s not. We have a bunch of rugs down to try to prevent it, but the scratches can be seen. When the regional manager called us to reschedule the quarter round, I told him about the scratches and he just apologized.

We had carpet put in by Empire Today. They do very good work and have good materials, and they're quick. My experience with the sales rep was very good and the installation went well. It was nice to know that they would move the furniture for us. I'm very happy with the quality of the product that I got. Everything was great and I would recommend Empire to any of my friends.

"The issue has been resolved and the correct carpet re-installed"

Wanted the service that they advertised, one day installation turned into 3.5 weeks and many days off from work. I know from my experience they use 3rd party installers, better communication about any delays should have been relayed so I would not have to sacrifice days off from work. I like the final installation of the floor but I would never ever buy from Empire again and would never ever recommend them to anyone. It's finally over.

Wooden flooring was installed in my home by Empire Today. They put it in the living room and dining room. I considered other companies but Empire was on sale at that time. I like the color of the wood. However, the wood that they have on the samples didn't look like the wood that they brought here. So, they had to bring the samples back over to make sure that I was getting the right stuff. It was frustrating.

Empire Today installed carpeting for three rooms and laminated floors for my living room. The carpeting is fine and I gave them a lot of business because at the same time I had mine done, my son had a rug put down in his home too. But the laminated floor was starting to come out and I wasn't told that there were more laminated floors than just the one that the sales professional showed me. I had them come and replace a couple of the slacks but I wasn't going to continue to do that because I paid for new floor and that's what I wanted. I had to make them remove the first laminated floor they installed and customer service put me back and forth a little and I had to pay extra. But they gave me what I wanted and put down a better floor. They could’ve also reimbursed me with something a little more. But I was well satisfied with the second floor that they put down and I even called them back and I told them that I loved it.

We’ve been seeing Empire Today on TV for a long time. My husband had me pick up the phone and call. He already knew that he wanted hardwood floor downstairs and carpet on the upstairs foyer and down the steps. The flooring's very good and were all in the same brown color. We enjoyed working with the three men who came out. Overall, it was a very pleasant and professional experience with them.

I checked other places and Empire was the best deal I could get in terms of cost and quality, so I went with them. I let Empire do my wife's bedroom and we were real happy with that. Then I went with them again to put in carpet in my basement room that I finished off, so my son could move in and live in the basement. The three installers were nice, young men and really polite. I like the color of the carpet and everything has been fine so far. It was a good experience.

Empire Today was much better than other brands and I got a carpet from them because of the price. The salesman was very good. Empire installed the carpet in my home about a month ago and I like the design. The service was very satisfying and professionally done.

I had Empire Today before when I first moved in here 10 years ago for my living room carpet. Their availability was so good and I liked their price too so I used them again. I have a two-family and I had the upstairs living room carpet done by them. The old renters were not up there then and I was getting a new renter on June 1st and they were able to put the carpeting in two days before the renters come. No other company could do that. They were very accommodating and the carpet's color is good. It was a good experience.

I went straight to Empire Today because of my cousin. I had them install a carpet in my home and I like that it’s soft. Overall, everything's good.

The other companies had contractors and instead of doing everything, they do bits and pieces. I’ve done that in the past but I’m older now and we weren’t interested in that. With Empire Today, they're able to do it all pretty much in one shot. We had carpeting installed in my home and they took care of everything in one day. The carpet is fine.

I was very satisfied with Empire Today. They were very helpful and they did a great job. I didn’t have to do a thing. I had laminate flooring installed in our two bedrooms. I like its color and its look, and it's much better than a rug. So far, it has very well met my expectations.

We had our salesman come to the home. Settled on a $15,000 price for hardwood, LVT and carpet. Hardwood installers were fantastic. Took 2 days. LVT installers were 2 days late as original installer didn't show. Finally showed on the 3rd day at 3 p.m. after 23 phone calls to customer no service. Didn't install subfloor in one bathroom. Left appliances in our dining room, didn't bring materials to reinstall toilets and were going to leave at 7 p.m. with no toilet for us to use for 24 hours. Came late next day and finished. Grout is already showing cracks and bubbles, and didn't install transitions in 3 rooms properly. Left a mess we had to clean up.

The salesperson was nice and did a good job during the sales call. We purchase 960 SF of solid oak hard wood floors at almost $10,000. During the sales call, he told me to call him with any follow up questions and if he doesn’t answer to leave a voice mail. He said there was no need to call him more than once because he listens to voice mails and he would call me back. I had some questions after he left the house, so I called him. He did not call back, so I called him again and emailed him too. He did not respond, so I called one more time and forwarded my original email with the questions and asked for a response or call. I never heard from him again. For a sale this large, I couldn’t believe he ignored me.

Empire Today did my floor in the living room so I just stayed with them. They installed laminate flooring in my bedroom and I like the color of it. The only problem I had was when they took my baseboard away from the wall, they didn’t staple it back and I was trying to call them the other day. But I love the way they did the floors and everyone that came in my house love my floor as well. They met my expectations with the first one and I have recommended them to my sister who's going to get her floors done.

We bought carpet from Lowe's and they said I can go on Porch.com and I'll find somebody. When we called, they said they don't do that and that I need to buy it from there. We needed the carpet installed quickly and a guy said, "We could install it now," which he did. My husband said he was really nice and very professional. This was $600 for both rooms and it was a nicer carpet and a nicer pad. We could have found somebody to do it but we didn't find very many people that would install it. It was getting to be a problem for that. We would have paid somebody about $300 but the quality was nowhere near what Empire did. So we'll keep them in mind for all our future projects. Overall, it was affordable and I got a good product. I was pretty impressed and the carpet looks marvelous in the home.

I had a couple of boards on my hardwood floor to turn white looking around the edge. Empire sent a "specialist" out to look at it and I was told that the reason the board turned is because there is too much Humidity in the air. If that was the case then why come the other boards right next to it did not turn. So they said they could not do anything about it. All I can say is I know I won’t be using Empire on my next project. This floor was done in 2013, but it suppose to have at least a 10 year warranty on it and I would not recommend them to anyone. Because it doesn't seem like they will stand behind the product.

Kitchen floor - From start to finish I was very unhappy with the way things happened. They were wishy washy with the times and dates, promised they could be there the next day, and then they couldn't, but the next morning I get a call that they are on the way. That then changed at least 3 times that day. Then there was a bubble, they had cut the material and it was visible to me, while trying to fix the bubble they tore a big section. So I wasted a whole day and it still was not complete. I had to call back for them to come do the whole thing again! More problems than it was worth!! It held up the listing of our home for almost a week. Will not be calling them again ever. Very disappointed.

I had a rep out to my home in June to install the first of August and good thing I have had to call three times because today I found out that they will not be installing this Saturday but the 19. I have rearranged my schedule and the rep that I spoke with did not even care nor to apologize. I am giving one star because this is the second time I have had to deal with them that install went well, however, the siding on the floor is coming apart. This time I have had to call three times to get my email address correct since the rep did not leave me with paperwork and I still was told it would be 24 hrs. That is unacceptable, you need to get that paperwork out now due to my inconvenience. You want customers that have used you before to come back to you but it seems Empire does not care enough to even get a simple email address correct.

Roman showed up on time. That is the only positive I can note. We were getting an estimate to replace carpeting. After he finally measured, he brought in samples. I had asked him to bring in the samples of carpets that are under the half price sale. When I asked about the fiber content, he first had no idea what I was talking about. He finally figured out that all of his samples were polyester. I asked after nylon. He then came back in with some samples of nylon, and then blatantly proceeded to do the false news dance, telling us that no one was buying nylon anymore since it is so outdated (what??!!).

I always buy my carpet through Empire Today. It's a great product. I had it in my house and in my rental property. They install it and their installation are all top-notch. I'll keep using them.

Empire Today installed carpet in my hallway, dining room and bed. The cost was a little bit cheaper. It's not the best of quality but it's okay. I've seen better carpets. The color is okay too. The only thing I don't like about it is that it doesn't feel that there is any padding under it. The padding is so cheap. It feels like carpet over the floor. When you put down a carpet, you want some padding up under it.

I had Empire Today install a wood floor in two bedrooms and a hallway at my house. I considered other companies but I went with Empire Today because I had used them before and they were much better than others. The people who put down the floor were very friendly and they did an excellent job. It's beautiful the way they did it and I’m satisfied with it. The new flooring met my expectations and I love the color. I also enjoyed putting the rug down but right now, every time I walk on the wood, it's popping. I'm going to call them up and tell them about this. I would use Empire Today again if they can tell what's going on with this popping.

It was not a good experience! 7/6/2017. First day was horrible, they wanted their money when they walked in, didn't really speak English in fact told us they didn't, but the one was able to ask for a cable to charge his phone, which he used to watch what looked like a video of a girl while installing the floor. They tried to skip using luan, didnt want to use the luan that we were charged for, they said our floors were fine which they were not. I can send you a picture of when we stopped them cause they were just putting the paper or whatever it is over old 5x12 register holes in the floor. We had to call the 1-800-empire number to get them to use the wood or we wanted to be reimbursed for it. They said a truck was on its way with wood.

We had carpet installed all throughout my house. Soon after stains surfaced as if it was coming through from padding. We called Empire since we were still under warranty. They sent a company out (that I learned was contracted under them) to inspect the stains. The company ruled it as liquid stains that we did. Mind you the stains were in any room where something large had been sitting, as well as other awkward locations. Not one room but several some we didn't even frequent, which we explained. They said they would take it back and someone would be in contact. As expected we were told it was nothing they could do. Well years later the same prints/stains have spread and our in many rooms. So much so that we will need to replace the carpet again but of course we will not use EMPIRE. They sell you on the warranty and the quality of service but that is not what you get. Very disappointed still years later!!!

I called Empire Flooring to have thin carpet removed and laminate flooring installed. The salesman showed up the next day. He arrived by knocking on my window, not my door. Shaking my head. Ok, he shows me some samples, not many and then quotes me a price for the laminate flooring. I didn't know at that time, it didn't include my vestibule. When I inquired about that area, he proceeded to show me vinyl samples. I thought, well it certainly will have to be replaced with something, so I picked out the vinyl flooring for this small entrance way. On July 1, 2017, 2 men arrive in a unmarked van with no uniforms, identification or safety gear. My uncle had pulled up the carpet before the salesman arrived, so that the salesman can see exactly what was under the carpet. Under my carpet were stick on vinyl tiles and beneath that was hardwood flooring. We had no idea or were notified that Empire Flooring sub-contracts out their installation.

Very disappointed in my experience so far. I was supposed to get a floor installed today, received confirmation yesterday that they would contact us with arrival time. Heard nothing so we called and were told they didn't have anyone to install and we have to wait until next week. Terrible communication.

Today at 8:30am the new floor delivery arrived along with 2 installers. They looked at my existing wood floor and told us they cannot install the plywood on top of the wood-floor as originally stated in the contract. My husband asked for their suggestions and Nico offered to take off the existing floor then install the plywood. He took one plank out and said "not possible to put plywood on top the underlying floor either." That statement was unacceptable. I tried to call the main number to report what's going on but after 20 min hold for a supervisor, I got a hung up!

I have had Empire Today come to my house 3 times. The first was scary and untrustworthy so I call and spoke with someone about him. I was offer a better deal next time I order. The next salesperson who came out was amazing. She put up with my mother like a champion. Very respectful caring and I felt like she really cared about what we wanted and needed like she was only worrying about us. I never seen her again but that's where all the trouble happened after that. The installers was late then when they showed up they are demanding me pay them up front when it was already place online of credit. The installer told me that he will not be installing until he paid like at least 10 times he almost left. Finally someone at Empire pick up the phone and told installer that it was a mix up. That it was already paid... After that the installer was acting very nice. Once done with flooring I thought I would never do business with them.

We got a recommendation from our realtor to use Empire Today and they seemed like a pretty good price. We had carpet installed in one of the homes that we sold. They told us that it’s not really convenient to go full out hardwood if it’s not going to be something we're going to live in for a while because it’s not going to increase the price of the home exponentially. The investing versus the selling isn’t going to be what we would be looking for, so we opted for new carpet. I was really happy with the lady who came and did the bid for us. She knew what she was doing and was very informative and helpful. She was willing to work with us and be there at a certain time. So, we were happy with that aspect of the process. I would definitely recommend Empire Today. I had the most amazing experience in the world with them.

We had gone to various shops and price was certainly a big issue. Empire Today had a carpet we wanted for a price we could afford. And the color was what we wanted also. The sales representative was on time, very knowledgeable, helped us find exactly what we wanted and had it installed when we wanted it, so everything was fine. They were very good and we're happy with the product. As a matter of fact, I've got the gentleman's card and we're gonna call him back and get an estimate on the rest of the basement.

We had carpet and flooring installed by Empire Today. We did flooring for all of downstairs, the kitchen, living room and dining room. Then they also took care of all the bedrooms and loft upstairs. The cost and quality were very good compared to other brands, and we chose them for the deal they had going on. The installation guys were friendly too. It was a good experience and my favorite feature is that it’s waterproof.

I needed to replace my carpet in my basement and install laminate wood in one of the bedrooms upstairs. I checked the price of Home Depot and it was at least $2,000 more expensive. I decided to go with Empire (Big mistake). The first set of Installers came to put down the laminate. I was extremely satisfied with the work they did. They respected my furniture and my house and they cleaned up after they were done. I was very impressed.

Having seen local TV ads for years, Empire Today was my first choice when we tired of our very old carpet throughout upper level of home (3 bedrooms, living room, family room). We decided for carpet in the bedrooms (one used as my home office), laminate elsewhere, with carpet done 10 days before laminate flooring. Prices and choices of install dates beginning 3 weeks later seemed OK, but I was a bit put off my having to "sign" a seemingly endless number of screens on salesman's tablet. Screens were difficult to read and were very briefly explained in rapid-fire succession. I was promised I'd get an emailed copy (I did, but the number of items seemed less than those I had signed). Paid deposit.

I had carpeting put up in my third bedroom on the second floor and going up the stairs and through the third floor by Empire Today. Those were done very nicely and beautifully. My problem, however, is that they screwed up with the contract. My original contract might have been $1100 and I had been making some payments through the bank because they tied the contract to a bank. But when I got something in the mail regarding the next payment, it had gone up to $2800. When I called the bank, they told me that they need sixty days to fix it.

Empire Today did our upstairs before. As soon as it was done, someone came and inspected it the next day. They didn’t like it so they took it up and put all new down. I liked that but they don’t do that anymore. My recent experience was about both the vinyl installation in the kitchen and carpeting throughout the house. The cost is a little on the high side but they did a really good job on the kitchen floor. I really liked the gentleman who did the kitchen floor but not so much the people who did the carpet. I had a lot of problems because they messed up the hallway and between all the rooms, there was a gap so they had to send somebody to fix it. The carpet at the stairs are not tight enough and it's sticking out.

October 2016 I purchase laminate flooring from Empire notice now here in July that my floor was starting to bubble in my hallway in my front room. Someone came out once I complained. They took a look and said that they would come back on Monday. Never came back. Never called. So I kept calling and calling talk to the manager Earl. He said he'd be out on a Monday. He never showed up. He said if he was having problems he would give us a call. Never called. Still as of today we're still waiting. I call and talk to customer service. They’re unprofessional and rude.

My review is for Empire Today in the state of Maine. I have had one of the worst experiences dealing with them over the past few months. I could go on and on about all of the cancelled appointments and excuses for not showing up but there are plenty of those on this site. I just want to warn anyone in Maine that Empire does not have local installation crews that live in the state. All of the work is farmed out to contractors that live in Massachusetts. I cannot get their service people to admit this but here is my assumption of how things work. You are given an installation date that is either on a Tuesday or Thursday (the only dates they install in Maine). On the day of installation, the crews show up at a warehouse and are shown the list of jobs for the day. Based on my experience, it appears that If the crew does not feel like driving 2-3 hours to do your job, they can pass on it and take one closer to home.

Ordered carpet to be installed today, I called salesperson and customer service several times prior to install date, (have names and date and time of calls). All I wanted was a copy of the installers (certificate of insurance) Bond. Which everyone should have b4 allowing anyone to work on your home. They could not provide that for me - after several calls. Need to be more diligent when hiring or buying. Never again.

I stated in my initial review (7/31/2017) of my dealings with Empire Today, that I would post an update based on resolution of my original concerns. Empire Today's local general manager contacted me after my review posted. As stated before, everyone that I had any telephone or personal contact with, was always polite. It is the most polite company in which I have ever dealt. I thank God, that after their calls and my follow up calls, the matter was resolved in a way that was eventually most advantageous to me and appears to reflect Empire Today's effort for good customer remediation/service. I especially applaud the intervention of the General Manager, Linda, and the professionalism of the salesperson and installers.

Installed defective carpet that is creased and therefore snares and rips whenever it is vacuumed. The call center people are rude. They promised call backs and fail to call back. They are great at cashing your check... That's about all.

My carpet was scheduled for Monday July 31. I got a call Sunday night after 8:00pm from Carlos. The message said the installation crew ran into a problem on a job they were doing SATURDAY and had to go back today Monday. He changed my installation date to Aug. 4th. My issue is I didn't see the missed call until Monday morning. My friend had taken the day off to be there for me. Now he has missed a day out of work and won't be here when they do come. I have already moved things around to prepare for them. I have a pool table company set up to come move the table today. I'm not sure if I can cancel or if I will be able to reschedule. I'm disappointed, I sure wish I had been called Saturday. It would have saved me lots of aggravation.

Empire Today has a very simple process and good products and service. I had them install carpeting in three rooms and we're very happy with the quality of the carpet. After I looked around a little bit, Empire's price is a little higher than most, but the quality of the carpet is excellent. It's far superior than the one we had. Empire's carpet is high but still firm. It’s not a plush carpet but it’s soft.

Empire Today installed carpet and hardwood in certain rooms of our new home. Their cost was great and the quality is comparable. Their salesman that came out was second to none and was so explanatory. He gave me a price and he stood by that price. His salesmanship, his customer service and his calling us back when we had questions after he had come out to get his estimate on the spot, were excellent. The other company did terrible in that aspect. They sent somebody out but she didn’t know what she was doing. She couldn’t figure out anything and she said she had to go back to the office. She never called me back so I figured they didn’t want my business. When I took her samples back, she wouldn’t even allow me to come into the store because I was going to talk to her manager and she knew it. I also never called them back.

I had carpeting and hardwood from Empire Today installed in my whole house. They were a recommendation and I also liked the lively approach. One thing I wasn’t happy with was the person who came out didn't tell me they might have a problem with the back end when they moved the bathroom. And that’s exactly what happened. I ended spending almost $700 to hire somebody and install the bathroom back. I like the durability of the material but it has underperformed my expectations.

I had carpet and window coverings from Empire Today in most of the house. It was in the bedrooms, living room, dining room and den. I liked the color and the quality of the carpeting. Empire Today was very similar to other brands in terms of cost and quality but they was running some specials at the store and we chose them for the prices that they had. However, the timing of the floor job was not scheduled correctly. They basically had my whole house to do and they came out about 3 o’clock in the afternoon. They were here ‘til about 11 o’clock at night, then they had to come back the next morning and finish up. That was poor planning and I felt bad for them because they’ve been working a long day.

Empire offered a pretty fair deal and then, I had their sales guy come out to me two times. He talked to me so that was good. I had them install carpet and a flooring in the whole house except for my master bath because I've put tile flooring there. The carpet is my favorite and I haven't had any loosening of the flooring and the seams are all covered at this point. But I definitely have the contact number in case the seams start showing and it starts to loosen.

We have had a horrible experience thus far with Empire. We placed an order for our hardwood 3 weeks ago. My husband tore out all the floors, cabinets and sink in preparation for the floors to be installed. The day before installation Empire called to cancel because the materials were not in. They were unable to give us a date of when they would be in. The next day we got a call saying they could install the flooring the following day and that the materials were in. The morning of we received a call saying that they had to cancel again because the materials are still not in. Again, no answers as to when we should expect it to be in.

We had wood flooring installed in the hallways, kitchen and office area of our home by Empire Today. We also had them install carpet in our bedroom. The installation team was excellent. However, there was one area that I wasn't happy with. Still, we like the durability of the flooring because it's real wood. Overall, Empire Today did a good job.

Installation by Empire Today was fast and they had good pricing, so I had them install carpeting in the bedrooms of a house that I was selling. Overall, Empire provided good service and quality work.

I had carpet installed in the first and second floors of my home by Empire Today. The new carpet has met our expectations. We like its look and softness. I would tell a friend to check out Empire.

My husband and I were supposed to have some come to our new home today to give us an estimate on carpeting and flooring. Our quote time was between 3-5pm. At 5:15 and still no one at our house, my husband called Empire. He was put on hold while the customer service rep called the person who was supposed to do the estimate and then let my husband know he had to leave work and would not be coming. She then told him they could reschedule for next week. How is it they can have people wait over 2 hours, and not have anyone show up and then try and reschedule for a week from now??? Completely unprofessional, and not even an apology. We had quite a large project, and they lost a customer permanently.

Had schedule appointment days ahead which was from 7-9 pm. Both me and my husband got off work early to be there for appointment. No one came or called. When calling next business day to inquire the rep couldn't explain why no came or called. Bad business.

Having purchased from Empire in the past, I thought they were capable of delivering my need. I note they do window treatments such as blinds and called in for an appointment as I wanted wide wooden blinds installed. This was clearly communicated. I setup the appointment for Friday, July 21st with a window of 7 pm - 9 pm because this was acceptable and worked for me. On Thursday prior the appointment, I received a call asking if I could change the time. I couldn't due to my work schedule and was told my appointment was still confirmed as scheduled.

I wasn't sure what I wanted and I just didn't feel like I wanted a carpet again so I went to Empire Today. I got them to install laminated flooring and had the whole room cleared so that the installers didn't have to do anything but pull the carpet, do a little sanding, and lay down the floor. I've talked to other people that had floors put in by contractors and it took up to three days but these installers Empire sent were in and out. It took them about seven hours to complete the work and they were great. It was quick service and I would recommend them if somebody was interested.

I had new flooring put in by Empire Today in my kitchen, laundry room, and one bathroom. I considered Sears but it was so expensive. It was going to cost me $8,000 and Empire was only at $2,500. I like my new flooring's color, design, and shape. I had an issue with them when they couldn't do one of my bathrooms. I live in a manufactured mobile home. But one of the master bedrooms has a crack in it and they wouldn't fix it. That was the only thing that I was disappointed in because the salesperson said they could fix it and when the floor people came out, they couldn't. He just said that later on, it would crack, and I would be wasting my money for doing it. Overall, I would recommend them.

Empire Today installed carpet in three of my bedrooms. I liked that it was done the next day as I needed it quickly. My experience with them was good and there were no issues.

On Weds., 7/26/17, installers arrived at our home to install vinyl flooring. We had contracted for the living room / dining room area and upstair hallway to have the vinyl flooring. During the pre-work walk-through my husband was told the work order did not have the dining room and that he did not have enough product. I showed him our contract. The installers began their work and worked all day and left the job unfinished due to lack of product. The installer told my husband he would be back first thing in the morning to finish before he went to his other job. I called Customer Service numerous times which was useless. All they did was to call the installation dept. and leave a voicemail to have someone contact me. I never received a call back on 7/26.

There have been two postponements of my installation already this week. I had been scheduled for TILE on Wednesday, July 26 and carpet July 28. I was informed yesterday Wednesday (7/26) that they would install TILE today. Since no one had called today, I was just told they'd be here tomorrow... on what is supposed to be carpet day, both of these postponements (of the TILE) have been found out only after I INITIATED THE CALL to EMPIRE Carpet, to inquire about time of ARRIVAL. Since an adult, 18 or older, is required to be in the home, I TOOK TIME OFF only to find out, AND AFTER I HAD TO CALL THEM, that it was postponed. No one at Empire Carpet, thought of calling ME to let me know the plan. It would have been much appreciated!

Lets hope it improves. We bought the flooring on July 11th, paid in full. It was suppose to be installed on the 25th and they said they didn't have the product, it would be installed on the 27th, even got a e-mail telling me to get everything ready for installation between 8 am - 6 pm. Our whole living room is in the dining room, we have no place to sit and they call my husband after 8:00 on the 27th to tell him the product is not on the truck, won't be installed today. I called customer service over an hour ago to talk to someone about it and they said they would call back. So far not a word. We will see what happens, I'm ready to cancel.

After a laminate floor installation we noticed the floor next to the basement brick chimney seemed to be noisier and creaked when walked on. We put this down to things needed to settle. Several days passed and the creaking was still very noticeably there, two weeks later it had become more of a ‘bounce’ and had bubbled up. Also, the NEXT DAY after installation in the laundry room, we noticed a slight incline we again thought this was due to settling. As none of these issues, the bubbling up or the incline had settled, we called you to get someone to look into this and were informed that it would be two weeks before someone could come out.

I had Empire Today do the carpet in the two bedrooms in the basement and on our stairs. We used them since the person we bought the house from also used them and we wanted to make sure the color matched. I went with what else is already in the basement. Overall, they have met my expectations although I definitely noticed there are a few spots throughout the living area where the pad must have been bodied up against. When I’m walking across, I can feel that there’s a disparity in some sections of the room. But from the process of selling to the installation, it was pretty seamless so that was fine. I’d recommend them. My experience was quick, easy and hassle-free.

I had a few accidents in the carpeting before so I had it changed. The sales lady from Empire Today came to the house, showed me what the best item to put in would be, and I was very satisfied with it. They gave me the best price and I love the carpeting they installed in my master bedroom. It wasn't synthetic. Also, the gentleman that came to put it in did an absolutely great job. They were very helpful. When I wasn't sure if the carpet out on the truck was the same color I ordered because it was different in the sun, he assured me that once it was put in, it was the same color which it was. The whole experience, from the phone call to the end, was great. The whole operation process was very easy and could be the best. I’d tell anybody that needs carpeting or flooring to give Empire a call.

I called Empire and asked them if I could have a carpet. They came in and I sat back and watched them install a new carpet. I'm happy with the carpet that they installed.

I had Empire Today install carpeting in two bedrooms and a hall. I called other places, but the price wasn’t all that great. The sale that Empire had and how fast of a response they came to do it were the reasons I went with them. I like the brown carpet that I got.

Empire Today installed some wood flooring and carpets in my home. I thought about calling Lowe's, but when I had something installed by them in the past, I was totally misled on everything from how far out it would be to install it to when the inspector would come to do the final inspection. Also, my daughter did 50 Floor and it wasn’t a good experience. I'd rather pay more and have good customer service. Empire also had a better material and I liked the salesman a lot more. He delivered what he said he would.

I had Empire Today do the carpeting on the whole area of the lower level of our home. My daughter had used Empire Today and her dad and I decided it was time to redo the downstairs. She suggested that I call Empire Today and that’s exactly what I did. She recommended it and I let them know ahead of time and they sent her $100 for referring us. We installed a beautiful gray carpet with mingles. We got the very good pad that goes under it and I can tell that that’s made a big difference.

When the Empire gentleman came and showed us the different carpeting, he had a pet-retardant carpeting and that’s what we decided on for the rental home. The installers were a few hours late, but we were here, so it didn’t make a whole lot of difference. They went above and beyond our expectation, cleaned up and did an excellent job. The carpeting was installed throughout the whole house and it looks very nice. We're very pleased with the workers. I was also very happy after they called me and said that they'd come down to what we were willing to pay.

We had Empire come out and install carpet just about a year ago. The company contracts out the carpet installers and just get any company to do the install. Before our year was up we had to have them come out and reinstall the carpet as it was loose and buckling up in numerous places. They had to pull it all up and relay it 2 times in less than a year. AGAIN It continued to buckle up in almost every room. Now they want $400 come out again. I would NOT recommend this company to anyone.

We had our entire house upstairs and downstairs redone with carpet and padding. The best they offered. I absolutely loved it. However, all upstairs started to lump up in our bedroom and then in three of our bedrooms after about 15 months of having the carpet. I was very upset and because the year warranty was just up I was to pay a $375.00 service call to have them come out and restretch my entire upstairs. I could not get anyone to help me with this. I just let it go... well now it has been 2 years and I have no choice but to call them again.

I scheduled an in home appointment and the salesman brought some very nice carpet samples to the house and did a nice job of selling it. As a result, we agreed to purchase and set up the appointment to have it installed. We spent all night getting the house ready for them to come and they came on the day that said they would.

My hardwood floors were installed on 06/23/2017. They did not have the transitional piece and said they will have to come back. I called and a lady said ok they ordered it and they will come on July 14 to install and fix 2 planks (claim #**) that were already chipped. I took off work July 14th, 3 guys showed up and said they haven't ordered the piece. When I called the lady said those were the inspectors and they will have to order it and call me to come back. They showed back up on July 22nd. UNANNOUNCED and said they had the wrong piece. It is July 25th and my floors are still unfinished and I have 5 planks with chipped wood.

This flooring job has been a 2 week train wreck! First of all we have been remodeling our house before we moved in. Scheduled floor install for the Wednesday before move in on Saturday. We had not painted before move in and trim was not on. My husband was going to do that after move in because we ran out of time. But I refused to move in with concrete floors.

I had a Brazilian Cherry hardwood floor installed in my home less than a year ago that the slats began to separate. I contacted Empire who took 4 weeks to come out to my home to inspect the floor. The installer stated, "Oh it's cold outside and your floor contracts during the winter months and it should close once the humidity increases." Well 3 months later floor gaps still not closed. Contacted Empire again. Called every other day for 6 weeks with no response or return call. It was not until I contacted the finance company to dispute the charge that I heard from someone in enhanced resolution department. They scheduled an independent contractor to come out and it was determined that my house was too dry for a hardwood floor. Now this is a $6000 floor. Nowhere in the contract was I advised that not all homes can accommodate a natural hard wood floor.

The sales team was very nice and understood exactly what we were looking for. Applying for financing and booking installation was quick and easy. My only problem was the communication for the actual installation. I was told they'd call after loading the truck (6am) to let us know when our installation time would be. We didn't hear from them. I called at 8:30 or 9 and was told it was the afternoon installation. (What time is afternoon?) Come 1:30 we still didn't hear anything about an arrival time. I called again and was told between 4 and 6 pm. The installers did call at 3:30 and say they'd arrive at 4. And they did. We were and are very happy with their work.

I had carpet and padding installed in my two bedrooms by Empire Today. They beat estimates by other companies like Home Depot and Art Van. They were polite, very fast and efficient. Plus, they were in and out and didn’t monkey around and helped with the heavy stuff. I like the color but I noticed that they didn't give me a choice of padding. It was just one type of padding and apparently, that's all they had because it wasn't even discussed and I didn't realize it until afterwards. If I have to do it all over, I would still pick Empire but I would have gotten a thicker pad.

My wife, Debbie had used Empire Today before and was very happy in her home. This time, we purchased engineered hardwood flooring with the best coating that Empire Today had. Then we had it installed in the entire first floor of a condominium. The cost was a little bit disappointing because when they came in, they increased the cost by some $400 from the quote for a special tool that they said they used which we never saw.

Upon the completion of the install of our carpet we noticed that several of the metal strips used between the carpet and laminate were dented and bumpy. A repair of the strips was performed with no improvement. The installer said that he couldn't do any better because of the quality of the material that Empire Today provided him with. We would like this problem resolved, if necessary, using better material.

I set my appointment, clearing my schedule and paying for a babysitter so I could solely focus on the services Empire would have provided. My husband took off work since it was require that the decision makers would be present. Nearing the end of my window, I called the customer service representative to check to see if everything was okay. She told me she would call the service provider. She did, but they did not answer, so she said she left a message and that was all the help I received. If they were running late, a call would have been fine, but I wasted a day of babysitters, my husband taking off work, and now a no call no show. I called the representative at the end of my appointment hour and let her know we would need to cancel because I cannot wait around all day. I will be purchasing from another company.

In April 2017 had floors install. From day one it was a disaster. Did not have plates for the floor from room to room. The sales man lied about that they would do when they came out with making sure the floors were even. I have air pockets. Now they have been out 2 times and still not fixed. I was told on Friday July 21 2017 someone would be here on July 24 2017. Got a call for manager telling me everything the sales man told me was a lie and the job was paid in full for a crappy job. I will never recommend them to anyone. They had my order in January 2017. Everything I was promise was a lie.

We had wood flooring installed on the entire area downstairs by Empire Today. The cost and the quality were better compared to other brands that's why we chose it. My favorite feature of the flooring is that it's easy to clean. People at Empire Today were very efficient, timely, and friendly, as well.

I liked Empire Today and I had them install laminate flooring in our living room. I was very satisfied with their job. It’s beautiful and we’ll do it again with them. They were also clean and quick. It’s a little pricey but it’s worth it. I have and would recommend them to my friends.

Empire Today sounded very reliable so I had them install carpeting in the bedroom, hallway and stairs of my home. Their workers were very courteous and I like the way they installed the carpet particularly on the stairway. I also like the color. Overall, my experience with Empire was a pleasant affair.

I had Empire Today install wood flooring in my home. We did the staircase and the closet. I like the look of the flooring and it met my expectations. Overall experience was excellent.

We had Empire Today install carpet in the living room, hallway and dining room of our home. The carpet we got is soft and durable. It has met our expectations and our experience with Empire was good.

I had Empire Today install carpet and vinyl flooring in the living room, dining room, second-floor hallway and the kitchen of my home. The cost was a little higher than others but the installation process was better. I like the quality of the carpet and I got the vinyl that looks like wood so it really looks good. It was a fast and easy decision.

Had flooring done in my house. Carpet and wood flooring is good but tile is not. What was suppose to take 5 days is still going on 1 month later. There were a lot of mistakes made during install that need to be corrected. I found the contractor was not there when he said he was going to be and when he did show up was not prepared to do the work. He has been back several days and still hasn't completed the work. Would not recommend, A LOT of money spent for sub par workmanship.

On Thursday eve at 7:30pm AnnaLisa a sales rep came to our home for a free estimate. She was not friendly, personable, nor knowledgeable with the product. All she wanted to know was when we were going to have the money so she could lock in the deal right away. We explained we were waiting for a check, which we did not know when it would arrive. I thought that was invading our privacy and all we wanted was a quote so we would be ready. Not to mention, we are getting our entire home and kitchen redone. The first quote was very high, then she contacted her manager, quote came down only for today, only if we gave a deposit right now. If we waited until September then the price would double. Yes, double! I expressed my opinion that I thought this was not ethical to raise the price from $3,000 to $6,000 in a matter of days. The only way was to give her a deposit. I explained we are just getting quotes right now so we can decide.

Empire came and installed my carpet. A few hours later I realized that there was an area of about 1 square foot that was discolored. I thought maybe it was a wet spot and I waited 2 days. It didn't go away and I called Empire and they gave me a day that they would come to repair it. They said between 8 and 6. I said "Wait a minute, you gave me a damaged carpet and now you want me to give up a whole day to wait for it to be repaired? The woman said she couldn't do anything. I tell her that's terrible customer service. Hesitantly she says that she will request a morning appointment.

When I first called to set up the free in home estimate, the guy never showed up and we never received a phone call. After getting in touch with the office in our area, they told us they couldn't get in touch with their rep either and told us we'd have to reschedule. 2 weeks later the guy shows up and was very professional (the best part I've dealt with this company yet). The MORNING of that I'm supposed to have my installation, they call me and tell me that the product I've ordered isn't in the warehouse and gives me no idea of when it may come in. I haven't even had the product installed yet and I'm more than disgusted with how bad this service has been.

Empire Today was having a 50% off sale and so we bought laminate wood floors and we like its stain resistance. The people that came to install were professional, experienced, and did a very good job. The floors were completed faster than we had anticipated and we were pleased with everything. Our experience was easy and money saving.

Empire was a referral from a friend. I looked at the materials from the other ones and I liked what Empire offered, so we went with them. I really appreciated the original salesman who came in to my house to talk to me about the flooring. He did an exceptional job of helping me understand what the product was and what Empire would do for me if I was willing to pay. This is what sold us on it too. We had them install carpets in our living room and all the bedrooms. We like the color and that it's new. What we had in our house before was the originally installed carpet which was 18 years old. I have five sons who were all teenagers at the same time, so the old carpet was pretty beat up. Overall, we love the product. I walk across the floor in my bare feet and it feels great. I have already recommended Empire.

We got Empire Today to install carpet in the living room and the installation team did a great job. We just love the color and the feel of the carpet. The cost was pretty good, considering the quality. Overall, it was a successful and pleasant experience.

Gentlemen worked professionally and quickly. Picked up after themselves and completed project the same day. Yes I would recommend Empire to friends and family. We were pleasantly surprised at the professionalism displayed and how they cleaned up all the leftovers. We just had to sit back and enjoy our new carpeting. Thanks so much to the whole team.

So here is a thing. This is my first time writing a review and I don't usually rate or write reviews because most times the experience and service is acceptable if not great so I don't really feel talking bad about anything. But here I go with my experience with Empire. Bad is an understatement. This was pathetic, disgusting and all the bad things I could say about them. And to my fault, I didn't check many similar experiences others have had regarding the same issue.

I chose Empire because of their ad saying next day installation, since we were selling our home and were scheduled to have an open house in 8 days. The salesman came out the next day (Friday) and I told him I had to have the carpet in by the following Thursday at the latest. He called his boss and the boss guaranteed the carpet would be installed on Monday. I told him if they couldn't do it then, that I would look for another company, as the time limit was a deal breaker for me. They said no problem, they would be there on Monday. Monday came and they called that day and said the carpet, which was in stock, by the way, wasn't in.

Since my carpet has been installed, it had been unraveling in the hallway and living room. I am available all next week for someone to come by and repair my carpet. I am attaching several pictures of where the carpet is unraveling, if you need to get in touch with me you can call me at **.

BE AWARE, DO NOT TRUST EMPIRE: I had carpet installed by Empire in my living room and there was one area that they had to join carpet together and the joints are quite noticeable. Also the carpet is not uniform texture and color - the seams are very visible. I complained to Empire, they sent the installer. He could not figure out what is wrong. I have made several phone calls and voice mails for follow but no response from Empire.

I had tiles installed on my basement floor after I had a flood. I had square tiles in there before and this one's a long sheet. It was put down and glued down. Picking out the right stuff and the installation were good. When I talked to the salesperson, she said that she was going to send the bill in to my insurance company. She sent it back to Empire and because I had to pay it with a credit card, Empire did not send it back to my insurance company. This has been going on since May 30 and I still haven't received any documentation or return on my investment from the insurance company. I've been fighting with them for a long time in trying to figure out why I didn't get full payment for that floor. I called back last week and Empire said they were going to correct that and send The Hartford Insurance Company a bill this week. But overall, everything was good and I'm happy with my experience.