Empire Today Reviews

I had the pleasure of working with Empire in two states, Connecticut and North Carolina. In both instances I was extremely satisfied with the end result. The material was of high quality and the workman were very professional. They were on time, worked straight through to the end of the job, the installation was perfect and they cleaned up after the job was completed.

Very professional and clean job! The customer service rep was great and the installers did an amazing job! I will use Empire again and I will recommend them to friends and family!! The carpet is very nice and cozy and my kids love it!

Sales appointment and quality of install was great, however I was overcharged my deposit and it took 5 calls to get the refund resolved. Then was told to allow 10 business days. Unacceptable for their billing error. I received a survey and voiced my concern knowing I would get a call regarding my comments. I did receive a call just to suppress my concerns, not to address them unfortunately. This was my second time using empire on two different homes. I will not be using Empire again due to the runaround and being transferred to different customer service reps who did not handle my concern the first time. Quality and efficiency of work is great but very poor customer service. What could have been a first call resolution turned into a headache.

Excellent cost performance. The job is well done. Installer's workmanship is very good. The qualities of both job and materials are excellent. I will certainly recommend Empire to any other people who want to buy or install flooring or carpeting works.

I felt like there was a lot of pressure to commit to them or the good price was gone. You couldn't price around. I liked that they come to you, but felt like I had to choose from the small amount of samples they had. In the end I like the carpet I chose, but I don't love it. It's just ok. The installers were fantastic though. They worked quickly and were very friendly!

Thank you Empire for helping me revamp my living spaces for a very affordable amount. Everyone was very helpful, accommodating, courteous and worked precisely and clean throughout our two day project. I have already told my friends & family about the nice experience I had using Empire and would def use them in the future!!

This was my third time using Empire and I was happy with the appointment, selection and installation process. Quality work. I like the seamless process of booking the sales appointment and installation date. Once you learn how to "negotiate" the pricing, it's a good value considering all the time and hassle you save.

Very please with the installation of my flooring (laminate, tile and carpet). The crew was very nice and professional. Would use this company again if needed. The quality of the products that I receive were more than I expected. I would recommend this company to others also.

This review is written in real time as of August 30, 2017. I will update timeline daily since my complaint is ongoing. Note: purchased tile during 50% off sale. 8/17 - date of install: before work commenced, I had to pay in full. Work was to be completed in two days. 8/18 - installers came back to grout. They ran out of grout and have to come back for a third day. At that time Empire's installer noticed at least 7 of the tiles were already chipped. Nobody walked on it yet. One tile was replaced. We marked off the other tiles that were chipped. He basically told us that the tile we were using wasn't a very good grade. The tile resembled a dark multi stained hardwood. When it chipped you saw white - the body color was white so it was very noticeable.

Empire Today installed the carpet and foam that was underneath it in my bedroom, stairs, and two other bedrooms. Empie was a little bit cheaper than Ashley's and Carpet Liquidators. Also, they already came down and did everything. We already have the carpet for a month now and I like its color. The installers did the job really quick. But the carpet could have been pulled a little tighter and there were some tacks that are sticking up and my kids are cutting their feet on them. My husband told me that we needed to put something down in between the doors.

Empire's cost and quality were comparable to the other brands I considered but I liked that Empire could get it done within a couple of days. We had them install a carpet in our master bedroom in the basement. Their installers were great, very prompt, showed up on-time and did a fantastic job. I like the feel of the carpet. Also, we were about to list our house and when we put the new carpeting in, it really made a much better, dramatic impact in the room. It's a much warmer feeling being in the basement and the new buyers of our home really loved the carpeting down there. Overall, it was a wonderful experience.

The response time of Empire Today to install a carpet in our home was much shorter. I would have had to wait six weeks for Home Depot to do so, so I chose Empire for their timeliness. In addition, although they were very similar in price, the product of Empire was a little bit better in quality than the one that I considered buying from Home Depot. I liked that the sales rep of Empire Today came to the house and showed me all the samples. Home Depot doesn't do that. The sales rep was very knowledgeable and courteous. I told him what I wanted and my price range, and we worked out my purchase.

On August 14, 2017 a very nice salesman arrived for our appointment to discuss the repair of our 12 year old laminate floor purchased from Empire Today and the purchase of additional flooring for our family room. Our salesman suggested we open a repair request with Empire; in which I did so in front of the salesman. He was kind enough to take pictures of the flooring that needed repair and suggested we reschedule the sales appointment for 2 weeks out so we would have information regarding what Empire was going to do when he came out on 8/28/17 between 4-6-pm.

WORST SERVICE EVER!!! Job was scheduled to start on a Monday...They called Monday morning and said they were at our house on previous Saturday (they weren't). So they claim paperwork was now messed up but promised to be here on that Tuesday and would COMPLETE the job. All they did was put in the carpet in a 14 x 16 room and left the laminate here to do the kitchen the following day. So the next morning (Wednesday) 10:00, 11:00 rolls around and not even a phone call. My fiance put in calls to a couple of numbers he had, customer service placed several calls to the installers and NONE of the calls were answered.

I shopped around a bit and Empire Today is a little cheaper than what I looked at. The installers were very professional and did a good job. I was shocked that it only took them 45 minutes to install the carpet. There were three of them. One was putting down tack strips, one was putting down the foam and one was doing another thing. They got here at 10:30 and by 11:18 they were putting stuff back in the truck. I had Stainmaster carpets installed and it met my expectations but I have one spot in the doorway that's a little uneven and it’s starting to buckle a little bit on one spot.

Contacted Empire to set up an appointment. We agreed on date and time. Person never showed up or called to say he might be late. Shows a complete lack of professionalism, courtesy and customer service. No apologies even conveyed to us. Call another company. We did and couldn't be more pleased!

My daughter got multiple sclerosis, she was in a walker and was having a hard time walking in the other carpet so I needed to do the carpet for her room. I went straight to Empire Today and I didn’t inquire anywhere else. They went to the house 17 years ago and did carpeting for my bedroom and I loved what they did. The color of the carpet that I had them put in my daughter’s room is the same as the one they put in my room before. It's working pretty good and allows her to walk a little easy. I’m happy with it. It’s also very efficient and easy to clean. The guys who came did all the work but I haven’t gotten the bill yet and I want to know how much payments were going to be.

I had hardwood flooring installed in my living room by Empire Today. It was my first time purchasing from them, and the lady who did the work said she gave me a copy of the contract but I could not find it so she said she’ll mail me a copy which has not happened yet. Also, the same month that I had this purchase, they had a buy one and get second one free done but I did not qualify for that.

Ashley ** did a great job of presenting options, pricing and process. Benjamin and his team installed -- they did very nice work. Entirely pleased with the product, price and service. First installation team arrived with insufficient carpeting to do the job... needed to reschedule for following week. Other than that issue, quite satisfied.

Empire Today installed carpets in the bedrooms and in the living and dining rooms of our house. Empire's cost was cheaper than the other companies. I like the carpet padding on the floor. They said it was a good padding and it lived up to that promise. Empire Today is fast and efficient. I'm completely satisfied with them.

A 50/50 deal was our incentive for going with Empire Today. That was awesome because we got estimates for the product years ago that were much more expensive. We had Empire install our living room, dining room, hallway, and Dad’s bedroom with laminated flooring that had pieces stuck together. The reason that we got new flooring was my dad had a catheter and there was a problem with it, and urine got soaked in the carpet. So, I wanted flooring that I could sanitize and put some bleach water on once a month, especially in my dad's bedroom. The product that we originally decided on was a little bit cheaper, but my dad had a power wheelchair, so the sales guy from Empire recommended that we go with another product and we decided to get that instead.

I’ve used Carpet Exchange before and I would never use them again. Empire Today had a good offer going on and their salesman came over and he was very patient with us. It was a pleasant experience. We wanted to look at everything and he brought us samples after samples and waited on us to choose what we wanted. Then we ordered it, and got the carpet put in the day after that. Everybody was nice, kind, and cleaned up afterwards. It’s a really good job.

I got Empire Today's half-price offer and it was $1,000 cheaper than what it would be if I went somewhere else. I checked out one other store but they were too high and I couldn't afford them. I had laminate put down through my hall and three bedrooms. Empire came when they said they were coming and they came back when they said they were coming back which are rarely heard of today. A lot of people would tell you one thing and do another. But Empire Today's guys were super. They're young and they did the installation correctly. It was a mess at first because the girl mismeasured my rooms. Then the guys searched the warehouse, got what they needed, and everything was okay. They did an excellent job and they knew what they were doing. They were also very polite and very nice gentlemen. I would use Empire again if I had to.

I went with the luxury vinyl planks with cork backing. It looks fabulous and they were able to finish in just one day. I was worried the planks wouldn't look as good as laminate, but they looks just as good and is more durable and water resistant. I would use them again and recommend them to a friend.

My flooring showed up defective and old flooring was already removed. I have 2 kids that had to live 3 days avoiding tack strips. The new carpet still was defective but I accepted because I couldn't afford to let my family continue to live in the high stepping mentality trying to walk over tack strips. I called corporate to discuss a discount and was given a number. When I called to discuss a discount I was reconnected with the installer who said it was corporate that would give the discount. Needless to say I have defective carpet installed in my home, an upset wife, overpaid for unprofessional installation, and feel totally slighted because of everything that transpired.

I wanted to go with Empire Today eight years ago but they didn’t service our area and my home. She was so discouraged with her other carpet. She didn’t want to have company and different things like that because we had had them cleaned several times but after a while, it doesn’t come out. I got new carpet five years ago and we’re really enjoying the carpet. I was very happy about the price, as well as the material itself. I love the color and the fabric. It’s very nice and comfortable. We didn’t go cheap because my mother's 86. She’s in a wheelchair which she runs over the carpet a lot. I wanted something that will stand that. So far, it's really wearing very well. It's so thick at first she could hardly push her wheelchair because it’s manual and doesn’t have one of the motor ones. She was so used to the other carpet that had a much lower pile. But she got it down and she just was very happy. My mother loves them.

We were happy with Empire Today the first time we used them. They installed new carpet in the house that we’re selling in Texas. We got them again to install carpet in every room upstairs and two rooms downstairs and it was another good experience. However, it was a longer process this time. They didn’t have the color. They had the colors in three different palettes and they weren't exactly the same. It took more than a week to get the carpet in, just when we were trying to move in. But I get it, stuff happens and just do the best you can do. I was impressed with how professional the carpet layers were. They were respectful to us. I like the grayish white color of the carpet. It's also nice that when I had spilled water on the carpet, the water sat on top. I was able to dab it right up and it was totally dry. It’s comfortable to walk on as well. I’d recommend Empire Today.

We’ve had Empire Today install vinyl for our kitchen and carpet for the family room and hallway to the bathroom. They had a good price and I like the pattern that I chose for the kitchen floor. I have no complaints. I am really satisfied with what they did to my floor.

I had Empire Today install flooring in my living room. I was planning to do wood, but someone suggested something different. I was taking care of a two-year old and it’s better to have it cleaned easier. I was going to have a week without children so I thought of taking advantage of that and have the flooring done. The installers came and I’m very happy with the work they did. I love my flooring because all you do is just sweep over little crumbs. You can't do that with a carpet. The only thing I’m worried of is that I don’t know how to really give it a good clean.

Was told installation on Saturday only to get a call at 8 am to tell me the product wasn't in stock after had being told this the day before after picking a different product that was out of stock. Salesman was to call me to set up time to look at products again, he never called so I had to call HIM (and he smells like smoke which is offensive). I picked 2 diff products only to be told after making the install appt. that neither product was available. I had to wait a week. Also a CS rep called to ask me WHY I CANCELLED. REALLY?

We purchased vinyl flooring for our entire second floor and oak treads for our stairs. Installation was to occur in two events because the stair treads were going to take longer to arrive. Installation on the floor went fine, but when installers came to do the stairs, they were unable to due to the current stairs being particle board. We had worked with Empire before and had an experience where the stairs were problematic and needed to be replaced before proceeding, so we knew to ask about this. We asked multiple times and were assured that we would have no problems with the install. The salesperson even lifted the carpet to make sure we were good.

I wanted my carpeting done right away so I used Empire Today. They were the first one who called and they said that they wouldn't take that long. The guy who came out was nice and excellent. The installers were cool and they said they were going to arrive at a certain time and they did. They did the job and cleaned up well.

We needed a carpet installed in our master bedroom and another bedroom. We decided to go with Empire Today because of the warranty. The salesman who came and explained the carpet was good. I like the carpet's color and how clean it is. Overall, it was a great decision to purchase from them.

We loved our experience with Empire Today. We had them install a rug and the padding for our closet and bedroom. We had purchased one of the other bedrooms through them as well. The installation has met my expectations and we're thrilled. The previous people that had put the previous carpet down glued the doggone pad to the floor. And they didn’t just put a few dots. It was like swirly all over the place. So the guy that came for the installation had to work hard to scrape it off and get the padding out than it did for him to lay carpet. But he did a great job and worked really fast.

We were visited by salesperson Staci Martin for a free estimate for replacing the ceramic tile floor in the kitchen and the foyer (which meant taking it up) and taking up the carpet in the living room. We were given a price of 5200.00 to put in lvp (luxury vinyl plank). Was told it was a 1 day job and they could do it the next day. On Friday 8/11 a man who could not understand English and said he was here to take up the carpet (knew nothing about the tile). Sent him away and said we would like it all done at once. On Monday he returned and took up the carpet from the living room and tile from the foyer. Again a communication gap. On Tuesday he and another laborer returned (told us 8am, got here at 1030am and was here til 8pm. Finished taking up the tile. On Wed they returned at 1030 again (again was told 8am) then here til 730pm.

I called about getting my whole house floors redone. And twice when my appointment came due I got told they wouldn't be able to make it. They offered me $50 Every time but never showed so that $50×2 was no good to me. Very disappointed in the service!

Scheduled an appointment online, received an email confirmation. Never received a phone call, or any other contact after that. Wasted my day and missed work to be here for the appointment time. Very unprofessional and not courteous enough to call about appointment being pushed back or missed. Still waiting for some sort of contact. Horrible experience from the very beginning, this is truly unacceptable!

My husband came home and said I am paying way too much. He is a trim carpenter and puts down flooring. However he was not in town to do this job. I want a breakdown of what each part of the job cost, such as: labor, material, etc. I thought everything was suppose to be 1/2 off. I want an itemized list.

I scheduled an appointment with Empire for a bid. Had no intention of signing a contract at that appointment but was talked into it. 5000 dollars to put laminate in kitchen and carpet the rest of our very small house. We scheduled installation 3 weeks in advance to coincide with my husband's vacation. They showed up as scheduled to install the kitchen floor. The young man was in and out in a few hours and we were very happy with the kitchen floor. The next morning we got a call confirming the carpet install. We did as the salesman requested and moved all small furniture and items out to the patio. Cleaned out all closets and moved everything off of floors.

We were extremely pleased with the whole experience. The sales rep we had was very thorough, extremely knowledgeable and very friendly and easy to communicate with. The installers were beyond words. They worked very well together, almost like one person! They were done in a very reasonable time period and cleaned everything up! We would definitely recommend Empire anyone looking for flooring. :)

A young man from Empire came over and I was pleased with him. We had a carpeting installed in our family room and we picked the type of carpeting that the young man said they use today. I really like the color and the way it looks. We’re happy with what we got.

Empire Today was great. We chose them because we went with them before. They did my whole house three years ago. They have good quality carpets and workers who take good care of everything in my house. My husband remodeled the basement and that's where Empire Today's guy put the carpet. He did such a good job and worked so hard all by himself. He should get a raise. It has been very pleasant dealing with them and I would suggest to other people to go to them.

I went to Home Depot and Lowe's, but they didn’t have much in the way of outdoor carpeting. A thing from my association said that Empire was a reliable place and they got me in contact with them. I called and a guy came out, measured my long cement patio, and gave me an estimate. The price sounded decent so I had them. I had a darker color on there and I liked the new color, so I had it done and I've had the carpeting since the middle of March. It's easy to clean. I vacuumed it and it seems to do fine. But I happened to be looking at the outside patio and noticed that at near the end of it, there's a spot where it’s buckled up. I called Empire and they said they would be contacting me. All in all, Empire was very professional and they did what they said they would do for the price they said they would do it for. I was happy with them and I hope that they come out and correct the flaw in the carpeting.

I wouldn't have made a referral if I wasn't promised a $100 for the referral as the service wasn't up to par. Made a call to Empire, explained that the salesman needed to put in referral before installation. Because he didn't put my information in I am being denied. Why do I suffer because an employee didn't do their job. I was promised a call back to explain the status. No call. I guess the outcome is that I now need share publicly that this company isn't a reputable company after over $10,000 of payments from myself and another customer.

We decided to purchase a higher price carpet because of the warranty it came with. That was a big mistake! When dissatisfied with the quality of our carpet, we reached out to the warranty department of Empire Today. The customer service representative, Justin **, was beyond disrespectful. He talked over me for most of the conversation and even accused me of lying. When I asked to speak to his manager, he told me that he did not have a boss. Really? So I guess I was talking to the corporate CEO of Empire Today? Looks like we will be headed to small claims court. This company is not worth the headache and I can only hope to warn others considering a similar purchase with Empire Today.

Empire customer service and installation was extremely prompt and very well done. They do take care of their customers and make sure it is completed in a timely manner. Appreciated the courteous and sympathetic voice on the other end. Thank you.

I had a plank floor installed. The two gentlemen that came to the house were both very polite and helpful with laying the floor and answering any questions I had. I was sent an email giving me a lower price than what the gentlemen had when they came to the house to do the work. I wasn't going to cancel the work because of this difference. I will however have better communication if I decide to have Empire do any more floors.

We called one other company but was quite a bit cheaper. We had a flooring put in the kitchen and dinette. The salesman was thorough but it turned out that he wasn't. I told the salesman that the carpeting on our dinette was glued to the floor but when the installers came to put it in, they said it wasn't written down there and that it was a different price. Also, we had tile in the kitchen and the salesman said we could just put the flooring on top of it. However, the installers said that we couldn't do that and that it wouldn't be even. So they had to call back to the store and get an additional price for tearing up the carpeting and the tile that was on the floor. We had to pay $167 extra to make those adjustments. Other than that, the installers did a good job and I'm well pleased with it, though here's a little scratch on it which happened since the flooring was installed.

I had checked with another company and thought that Empire Today was a better deal. I got carpeting for three rooms in a rental that I have. Overall, I was satisfied. They were prompt and they lived up to what they said they were going to do.

We purchased a carpet from Empire Today for a walkout basement in our ranch. We looked at different places but since we will get an advantageous price for a good quality carpet and our family friend worked there, we went ahead with them. The sales person and the installation team were very professional. Empire met our expectations and we really enjoyed the experience.

I have bought rugs from Empire Today. I have decided to do my business with them due to the cost and their ability to install and remove the old carpet. It was on par with market price and I have bought a cheaper carpet but everything about it was good. Their sales rep was excellent. He was able to explain the process and has a high level of knowledge with the product. The installation was good but not excellent. The only reason was because they left the door open while the air-conditioning was on a lot, and a lot of flies got in.

The customer service was great until the carpet was in and paid for. Now I have been trying to reach your salesman Sam ** for several weeks. I had a further request for service, talked to him once and he said he would get back to me in regard to my request. That was about 3 weeks ago. I haven't heard from him and now he doesn't answer my calls.

Empire did a terrific job, carpeted our entire house and closets in two days, moved all of the furniture and cleaned up after themselves leaving everything the way it was. Salesperson followed thru and scheduled the job to our convenience. Very helpful.

I've had luxury vinyl plank flooring and carpeting installed by Empire Today. I've used them in the past and I went with them since they're fast and their prices were good. Our salesperson was great. During the installation, the carpeting was great, but the flooring guys did some gouges about 18 inches high off the floor for no reason. They also leaned boxes up against the walls, which I just painted, and it left marks. The sales guy asked me if I wanted to file a formal complaint and I told him that it's no big deal and asked him to have somebody tell the guys to not lean boxes up against the wall. Overall, everything's good with the flooring.

Once again [for the fourth time] we contacted and contracted with Empire for products in Our home. Once again Empire came through with products we like and rapid, quality workmanship. Workmen were timely, quality workmanship, clean and polite. We will remain satisfied customers of Empire for years to come.

We were overall happy with the experience. The only negative comment would be my initial call to customer service regarding a late notice of cancellation for the installation and having to call back to discuss with a manager due to a rude customer service agent. Overall though very happy with the finished product.

We were absolutely pleased with the service all around with Empire. The salesperson was wonderful and the installers were fantastic. I would use them again and again and recommend them again and again. The hallway was a bit tricky and they made it look gorgeous.

This was my 3rd time using Empire in the last 14 years and it was another great experience. The saleslady was especially awesome; after viewing the area I wanted carpeted she made three recommendations, with one she especially liked. My wife and I decided to go with her choice and it looks even better than we expected. Installation was quick and they cleaned up everything before they left. Overall we could not be happier.

All the guys that did the work had great attitudes, however the workmanship could have been a little better for the amount of money I paid. The one thing that bothered me the most was how unlevel the floor was after install. I'm not out to get anyone fired or in trouble, just giving my honest opinion. I didn't have the time to get it redone or to get fixed because our baby will be due at any moment and we needed the floors to be in.

I found the sales person, as well as the installers to be very polite and professional. They arrived on time. The job was done well with the exception of minor bumps and scratches from moving furniture. The price was fair, but I wish there was a bigger selection of carpeting to choose from.

The two gentlemen that installed our whole house did a fantastic job. They explained what they were doing as they went along. This is our third home experience and we definitely would choose Empire again. But wish you replaced the venting as in past.

Installers need to slow down and make better cuts and take better care that they don't tear up walls and doors. Good thing I put base boards in after carpet. I might have to call company back for some fixes.

The hardwood installers were wonderful and we are totally satisfied with the finished results. The vinyl installation turned into a disaster. The hardwood installers were respectful of our home. The vinyl installers were not. The first crew that came tore our old vinyl after we told them not to touch the floors until we cleared up some issues with customer service. That crew left and a second one came the next week.

We contacted Empire, because we are trying to sell our house, so we needed carpeting replaced on our third floor. I was happy with Empire until my daughter came to me with a gash in her toe caused by an exposed nail in the new Empire rug. We then proceeded to feel along the edge of the carpeting and found that there are several exposed nail tips along the edge.

What a difference! Did carpeting in the basement and it looks and feels great. Should have done it sooner. Didn't take that long for them to install it. Probably 3 to 4 hours. And the guys were very professional. I would definitely recommend their service.

Initial Consultation Window Treatments - Didn't keep appt as confirmed for initial consultation window treatments. Canceled at last minute as they had no sales rep and didn't offer an alternative - decided to go with another company. What if someone had to take time off from work to meet only to have a cancellation. Not good business.

I needed replacement pieces for my floor, upon calling Empire they claim they don't have the product no longer! Well this is not my fault! I have scuff marks and the floor is scratch resistant and they are refusing to fix the problem! I have had my whole house done by Empire! All my floors including bathroom, all window treatments through out my whole house! I have given this company way over $8000! So with that said I am hiring a attorney to resolve this problem! The floor should not scuff and is water resistant but they are claiming the water wasn't wiped up fast enough, so if that's the case don't call it water resistant! I have a lifetime warranty so I should be able to purchase replacement parts! Since you don't carry it, they need to replace it. This is why I'm hiring a attorney! I will never do business with Empire again or recommend them to anyone! I'm beyond frustrated.

I needed to do my kitchen floor and I also wanted to do the other area because I already had my family room and the other room with a very nice hardwood floor. But when I asked about it, Empire Today said that will cost a lot of money and so I couldn't go for that. So I had hardwood flooring installed by Empire Today on two bedrooms in my home instead. The flooring was okay, but the price is too high. Also, the transition on the door for both the rooms was not installed well. It's not tight enough to fix it and it didn't show the real workmanship.

Empire has been in the business a long time so I gave them a try and they installed laminate flooring in my unit I had just moved into. I wanted new flooring on immediately but I didn’t know too many people around in the area and didn’t have enough time to really research. The salesperson was very knowledgeable and knew all about their product but the flooring I initially picked out was recalled and the salesman wasn’t aware of it when we ordered it. When the installation date came, they told us that my order was in a wrong warehouse. Then the salesman called and said that he found out that it was taken out of inventory and recalled because it was inferior merchandise and that they had a lot of complaints about it. He came by with some more samples and I selected another one.

I thought Empire was a good company so I had them replace my hardwood floors with some laminate flooring which I was not at all happy with. So I called the company and they gave me the run around for months now. I am told the warranty is up and I have to pay 75.00 for someone to come out to look at the floors with I think is so wrong plus I didn't get the floors I wanted in the beginning. I will be calling 7 On Your Side about this issue and will never use this company again.

Empire Today's rep was very nice. He brought me samples and I found what I was looking for, right color and right consistency. I liked it and now it’s down, I like it even more. My carpeting was fine and I'm really enjoying it. They did a wonderful job but I had to cancel the deal with Empire Today. It turned out I had too many structural problems. They pointed out a couple to me but I found more as I went to try to find somebody to fix them and it has become overwhelming. I may leave it the way it is for now because it's more money that I cannot begin to afford. However, Empire Today has been extremely nice to me about it and I appreciate it. I couldn't ask for anything better.

I purchased carpeting for my home from Empire Today a couple of months ago. A rep came to the house with samples and they installed it in a very timely fashion. I love the color of my carpet. It's wonderful and everybody who comes in says how plush and soft it is. Empire Today was very easy to work with and very accommodating. The whole thing was to get my carpeting in before my furniture arrived and even though they were overbooked, they still booked me and got somebody out here and did it. Everything went well. They cleaned up after they were done. They're one of the best experiences I've had trying to get work done to my home.

I was well satisfied with Empire Today 20 years ago. I had them put carpeting and they did a good job, so I thought I would go ahead and go with the same company. They also did a good job this time. I had them install soft carpeting in the living room and hallway down. I like it and its color.

I had carpet installed by Empire Today in one room. The installer was great and the sales rep was pretty good.

It is 3:36pm on August 21. I verified my repair appt. on Friday and was assured I was to be first for the day. I've called customer service twice. This is the third appointment, others were no shows. I am trying to find out the status, so I can plan.

I had carpet installed in my home by Empire Today and everything went well. I’m very satisfied with the work and the price was good. I considered other brands but I put the project off for a while. When I got ready again, I decided that Empire Today was the one I wanted to go with from the commercial that I saw. At that time, there was a half-off and I didn’t have a whole lot to spend. The sales representative came to my home and that was better than going in to the showroom where I would just look and don’t know what I'd be looking at or have no idea what’s going on. It was very helpful for me that he was here. I didn’t have to go through all of that by myself. Plus, it's more convenient. He had a great selection and it was hard to choose. I had the color in mind and after he explained the different types of carpet, I was able to go with the one that best fit my needs.

I have a rental property that needs additional carpets for the living and dining rooms. I had used Empire Today before for my two bedrooms so I called them. They came, put the carpet in, and got it done in a reasonable amount of time.

My daughter had moved in with me for a while and her dogs ruined my flooring. It was horrible so I had to replace it. I looked at Home Depot but then I had a coworker tell me about Empire and that made me call them. I went with Empire because of their price. The samples that the guy from Empire brought was similar and comparable to the sample I got from Home Depot. Empire Today installed laminate flooring from my dining room into the kitchen. The salesman that came left me his card, so I could get back with him again. I'm definitely going to use Empire when I need a carpet. Overall, Empire Today was very affordable and the installation was quick. Everything was awesome and I was happy with the whole experience.

I was very happy with my Empire Today experience. I had them install the carpet in a house that I had planned on selling. I got them because they’re quick. The salesman was a very mannerly and knowledgeable person. He explained to me the different carpets that they had. Then, I chose which carpet through his explanation. And I liked it overall. It's thick, durable and was just right. I like the pile. It wasn’t shagged and low. The guys were also fantastic as far as putting carpeting down. They’re wonderful and mannerly as well. Empire has got great guys working for them.

I had Empire Today install carpet in one of our rental units. We've used Empire before and they usually did okay. They get everything done and if anything gets off-kilter, like it did this trip, they'd take care of it. The installers made sure that we understood that there wasn't enough carpet ordered for this particular job. They called in and got the new order in a day or two later. Then they installed it and did a nice job and they didn't charge us any extra for that so we were pleased. They did well on the seaming job too. This new product they have felt like they would really stand up for a rental unit. Also, everybody at Empire was very pleasant and accommodating. When things didn't happen just like they should have, they made it right. There was a little bit of delay, but that didn't happen to be a problem. We'll be back. We appreciate their good service and the way they took care of us.

I had Empire Today install carpeting and hard flooring in our town home that I own and was renovating. I was looking at other brands before purchasing from Empire, but Empire’s price made me choose them. The flooring has met my expectations. They worked. Also, my carpeting experience was wonderful. However, we haven't finished the whole process yet.

I had Empire Today put some carpet in and my experience with them was fine. I'd recommend them to a friend.

I ordered a new floor for my mother's house which I was renovating for a renter to move in on September 1. The salesman came out with samples and gave me a quote, a bit high pressure for me to sign a contract but I did and arranged an install date. They called to confirm the install 2 days before. I managed time off from work. They call the afternoon before and said they could not come since the floor I picked was out of stock. I tried to call my local salesman and he did not return my messages. I then called Empire back and talked with customer service and they would try to arrange for another install date. I cannot lose another day of work. They said I could leave my payment with someone over 18yo and they could install when the floor came in.

I had got some carpets from somewhere else and I wasn't satisfied. Then my cousin had gotten some carpets from Empire Today and I liked the work they did in her house so I wanted to try them as well. Empire installed a carpet in the front room in the hallway. I like the way the carpet has been put down and it's neat in going up the steps. I told my daughter-in-law about them and she might also get some carpet from Empire. I told her that they take their time and don't rush. And when they get through, they would ask if the carpet installed was all right and if we're satisfied. Most people don't do that. Others just put the carpet down, clean-up and go. Overall, I'm happy and satisfied with everything that Empire Today did.

I had Empire Today install a rug in my living room and I love it. It had the right color I wanted and Empire was willing to install it right away. The installers were very nice and perfect gentlemen. They put everything back where it was and I didn't have to do a thing. The experience was very enjoyable and speedy. And I’d gladly endorse them.

We found what we wanted with Empire Today, the cost was right and the timing for installation was good so went with them. We had them install vinyl tile in our kitchen, bathroom and a little bit of an entryway. The employees were very polite, considerate, and were here earlier than when we thought they were coming. But they did a nice job. Overall, it was a positive experience.

My sister, Beverly, is enjoying her Empire Today carpet. She has one in her living room, dining room, and the hallway. She chose Empire over other brands because of the cost, and because Cynthia came to her home and helped her decide. She got the Mohawk Carpet put in last July, which is very easy to clean. It’s one of those that if water falls on it, it stands for three minutes before it goes in. It also feels good on your feet. I installed a carpet in one of our apartment and we liked it too. Empire Today has friendly people, they did an excellent job and if I needed some more, I will call them again.

Had carpet and hardwood installed by Empire at end May this year, all that went fine. Problem I am having is Empire Double Charge the Card I got thru them on June 1st. I called in thinking this be a easy problem they could correct. But boy was I wrong. It is now about 3 months later and they still haven’t corrected the problem. I call in weekly trying to get this fixed and get the same story every time that they noted my account and someone will call me back in 24 hours to get it fixed, even try talking to a Sup and he saw the problem. Said he sent something up the ladder and it be fixed. MMM. That was 3 weeks ago. No change. Now their mistake is impacting my credit score because the card is over the limited.

We considered other brands and chose Empire for the convenience of them coming out in the installation. We had carpet installed in our living room and the new flooring met my expectations. It was quick and easy. It required a follow-up installation and we were completely happy with our experience.

We had laminate flooring installed in our whole first floor. The two installers were nice and on time and finished in one day, which I was impressed with. However, this is probably because they rushed the install and the quality of work was lacking. They forgot to nail down some of the quarter round and I later noticed that one of them accidentally left a huge gash in my wall while using a saw to cut the laminate.

I had two office spaces that were scheduled to be installed, one unit with carpet and then the other unit with carpet and tile. Empire was able to install in the unit with just the carpet. But the unit with carpet and tile was scheduled five times and it never got installed. I talked to two managers and both of them have rescheduled it and assured me that it would be installed, but it never happened.

I had Empire Today install carpet in my living room, dining room, and hallway. I checked with a few stores and Empire Today did the carpet for my niece so I went in and let them do it for me. The three nice young men from the installation team did a very good job. They came in, did their jobs and went out of here, which was well-received. I would recommend their work to somebody else. But the Empire team themselves gave me hell. When I called them on the carpet, they made an appointment. Then they called back and said, “Oh, no one is in your area today. They can't come out, but if you reschedule, I'd give you $50 off of your fee.” After I’ve decided, I called them back and told them I'll let them do the job. Then they pretended not to know anything about the $50. I know they had to tell me that and they gave me the $50. In the end, it all came out okay.

Empire Today installed laminate flooring in two of our bedrooms. I like that the flooring is easy to clean. I've considered other brands but I chose Empire because I've always heard good things about them. They installed the first and then we decided to go ahead and do two of the bedrooms. We’re leaving two carpeted and we decided to go and put the wood floor in. Empire did a great job, was friendly, nice and clean.

Empire Today did a good job. Their price was within my range. They were here when they said they’d be here. The guy who came out and wrote the order was very knowledgeable. The people from Empire Today were also efficient and did the job quick. They didn't waste any time. I got carpeting installed in my living room and it met my expectations. I love its color. It's gray but it got a blue cast to it and depending on the lighting, it almost looks aqua. The carpet goes with my living room because my furniture is blue and gray too. Also, it feels nice to be able to walk barefoot and know there’s some insulation underneath the carpet.

My husband thought Empire's advertisement was good and it would do us good, so he called them up and had the carpet installed in our hallway. Empire was very accurate. They didn't shoot around and lollygag. They came in, did their job and got it done. All in all, the experience was very excellent.

Our carpet installation went well enough, but we had 4 missed appointments to have our baseboards installed, and the 5th appointment resulted in the contractor not having enough materials to complete the job, and the baseboards used were the cheapest quality I have ever seen. We assumed that the baseboards would be similar in quality to the carpet we purchased (above average), but the contractor simply nailed the boards to the wall, filled the gaps with caulk and called it good. The second contractor didn't install the boards flush with one another, pieced multiple segments together to fill a wall, and wasn't able to do any work on our stairway so we are still incomplete with our order well over month since we originally ordered the work.

As I sit here and wait, this will be the 4th cancel and reschedule from Empire, I am horrified by their inability to be held accountable for the services promised. I have taken 4 days off from work to have the carpet installed. It has been a month long project with no results for their "next day" installation. The worst company I have ever worked with.

I went with Empire Today based on internet reviews and then got them to install engineered wood in the bedroom, the family room, the living room and in the foyer. The flooring looks really nice. The installers were excellent and I would recommend them to anybody. They really know what they're doing and they enjoy doing it. It was a great experience.

We just moved to our house and Empire Today did a good job with my new laminate wood floor in the kitchen and dining, carpeting throughout the living hallway, two bedrooms, and the game room. We also got the ceramic-like floor in the bathroom. I considered other places but I didn't want to sit with a salesperson so I went with Empire Today. I probably paid more than I should have but I got the best carpeting and padding underneath the laminate because our son needs extra cushion since walks on his knees. However, I noticed a place in the kitchen floor, where the laminate wood is pulled apart. I'm getting coffee and crumbs down in there. So, I just used the toothpick to get it out. But other than that, I'm happy with Empire Today.

We had Empire Today put in carpet last year and it's holding up pretty well. We love it. This time we had them install vinyl-snap wooden floor in our basement. I considered other brands before I went with Empire and they were better with their price and was willing to work with us. We went back and forth as far as negotiating the price a little bit. The quality was also comparable. We also worked with Randy, who was our sales rep last year, and we were pleased with it. We knew what we were expecting out of the job. We are still in the middle of finishing our basement and I think the vinyl floor will be great for the basement since if we do get flooding, it won't be as big as a carpet would be. Empire was also quick so it wasn't super inconvenient to have the installation.

I am writing this to express my disappointment in the Empire Company over the last year. Our initial encounter with Empire, in June of 2004, was not only a pleasant experience but a very professional one as well. The representative explained everything, gave us a copy of the full contract with dates and a receipt. The preinstallation checklist was complete and the carpet that was installed continues to serve us well in one of the rooms and we have never had to have anyone come to fix it in 13 years. This installation was $1600. Our next experience with Empire was in June of 2015. This representative was also professional and helpful. We were beginning the process of remodeling our house for possible sale. We had been so pleased with our earlier encounter that we contracted for two bedrooms, a hallway, stairs and two closets for carpeting.

Worst experience I have ever had. I wanted to install vinyl flooring in my tenants apartment. The salesman came for the quote and pulled up a portion of the carpet. There was some tile underneath the carpet. The salesman said that the tile was ok and did not have any asbestos on it, he took a 10% deposit and ordered the flooring. The installers came a couple of days later. They took a picture image of my check before proceeding with the job. They pulled up the carpeting, cutting it into multiple pieces. Then they called me down to the apartment and told me the small section of tile around 3sf had asbestos and they would not complete the job. Now that the carpet was in multiple pieces so they could not put it back as customer service said they could do.

The entire process has been a mess and I have talked to multiple people about the situation. Some things are being corrected, others are not. Within 10 minutes of the flooring being put in, we noticed scratches on the floor. There are small chips out of the floor in a few areas. Debris was left outside of our home and the house was a dusty mess from the sawdust. We were told this would be a fairly easy process and it was anything but. Our stove has a burner that didn't work after the installers moved it.

The representative of Empire Today that came out was a straightforward kind of guy — no tricks, no games — so I had them install a carpet in my home. But I was puzzled because it appears that Empire sells the carpet and subcontracts the business, so my carpet installation was not done by Empire but rather by a contractor that works for them. I was expecting to see a truck with "Empire" on it, but then this guy pulled up and there was no Empire logo on his truck and the name of his business was different from Empire Today. It turned out that he works for Empire as a subcontractor, but he represented the company well.

I renovated and purchased carpeting from a discount house and they had a list of installers. The installers on the upstairs didn't talk to me for six weeks so we had to make a decision about the basement if I needed to put carpeting down there. I watched the Empire's commercial at 5:00 one morning, waiting for the news to come on and decided to give them a call to see what their product would be like, their timeframe and the cost. I talked to a salesman on Thursday and I set up the appointment for Tuesday. They were there about a half hour late than what we had suggested on but I was okay with that because they also contacted me saying that traffic was up from Chicago and they couldn't quite make it. When they came in, they went right to work and installed the carpet within one hour and a half. They were pleasant to work with and they cleaned up after themselves.

We had our carpeting put in by Empire Today and I am very satisfied with the outcome. The sales representative was awesome and gave us every opportunity to choose exactly what we wanted. The two gentlemen that I had here during the installations were also awesome, terrific, and went above and beyond. They were really personable in their interaction with us. They ran into an issue at a previous call they had and they stayed late until 10 pm to make sure that we were satisfied. They also cleaned up. I would use the company again.

This company promises a bill of goods and then doesn't deliver... They promised installing flooring on Monday and now we are looking at Wednesday... if they show up... Never again will I use this unreliable company!

I've always gone with Empire Today in the past and my family has too so when we made the decision to have our kitchen floor done, I just called Empire and set it up. We bought the interlocking vinyl plank flooring and the wood grain pattern on the floor was our primary factor for making that decision. We also really liked the color. For the installation, I was very impressed with the work and they even came out a second time to do a repair. It was all fantastic. Plus, it's guaranteed for such a long period of time against crack and/or fading that was a huge bonus to find something that would meet those specifics. It's the best overall quality for the price and I like that Empire Today stands behind their flooring.

Empire Today did my house before and recently I got them to install flooring in our living room and kitchen. I liked the flooring's color. Overall, it was an okay experience with Empire Today.

Empire Today installed carpets for my family room, two bedrooms, stairs, and hallway. I was looking everywhere until I found them online. I tried to go with Lowe's but they took a long time to come back and see the house so that's why we called Empire. However, when their guy came and took the measurement, he said the waiting list for them to come and install is a month. Overall, I enjoy the product. I wanted to call them back though because of the nails on the stairs that were not completely gone inside. My husband is trying hard to push those in, and since the kids are running around a lot, it’s always a problem.

Empire Today installed laminate floors in the living room and hallway, and tiles in the kitchen and washrooms. I had other companies come in to give me estimates and I chose Empire Today because I appreciated the service they gave me. They gave me a guarantee and they signed a conforme. I was satisfied with the cost and they gave me a reasonable financing. I like the flooring's look, and the guys that did the installation came on the time they said they would and they installed within a reasonable time. I'd choose Empire Today if I need anything done.

I had a sale person (Norm) come and evaluate a flooring project on 8/9/17. I wanted the carpet pulled up and replaced with laminate on the stairs, loft and 2 upstairs hallways. He measured and showed me products. I selected a earthen chestnut product on sale and gave he me a quote of $3162. I remarked that was much lower than I was expecting and was he sure. He recalculated the numbers and said yes due to the HUGE sale they were having. Even told me a contractor was trying to rip me off if they quoted me more for labor then the price he was giving. I was amazed and told him how awesome it was and what a painless experience this was and how thankful I was for such a great company.

I was hoping that Empire Today would match the existing vinyl that they put in before, but what they put was a different shade. That’s okay, though. I can live with that. However, the guy should’ve brought in more than one sample to match the shade. He’s a new guy, so he probably didn’t know that. He was friendly, and he took his time and measured everything right. The only thing I didn’t like was that their prices were more expensive than before. Their linoleum was around $800, now it’s $1000 for even less than what I bought before. The carpeting they put in was nice and comfortable. It looked good and I was pleased with that. Their reps told me to use steam on my carpet and not soap, that otherwise it would ruin my warranty.

Empire Today did a good job of doing our carpet throughout the house and we were pleased. We actually considered doing it through Home Depot but Empire had a better offer. We liked the padding, carpet, and the color. Chad came to our house to talk to us about installing the carpet. He was nice and knowledgeable, and we appreciated him. They pulled up our previous carpet and the pad, and did a great job. They took care of it and did what they said they would do. The only thing was the installer wasn't apprised about us needing to have the carpet all done in one day. There was a disconnect somewhere between the installers and the people that sell the carpet. But despite that, we would use Empire again.

I had water damage and needed to get something done about it, and I originally went to Home Depot but they dropped the ball because they’re incompetent. So, I had Empire Today install laminate wood flooring in my whole house. The flooring itself is nice and I like it. But I'm sorry that I went with Empire because I don't like their handling of the insurance portion of the whole agreement. The gripe I have with them is that they won’t itemize the work that they've done so the insurance can pay out. That's poor business practice and absolutely ridiculous, and it's costing me money in addition to what I have to pay out.

Home Advisor contacted Empire Today when I asked for flooring contractors. Empire sent out Jay to do the quote. As soon as he saw how small the job was (31 square feet in a bathroom) I could tell that he had immediately lost interest. I got the feeling he was just going through the motions and that if I did go with them, they wouldn't think twice about rescheduling my job if a bigger job came along. The day after that I had an email "reminding" me of an appointment that I did not schedule. I replied that they'd already sent someone out to quote. A couple of days later, I received another email "reminding" me of another appointment that I did not schedule. Then I received a phone call "reminding" me of another appointment. I explained what had happened and that I was not going with Empire and to take my name and other information off their list.

I had laminate flooring installed by Empire Today in my living room and kitchen. It was great doing business with them, except I had to pay an additional $800 because of the flooring they said they had to pull up. When they came with the estimate, that should have been talked about and it wasn't. Otherwise, the guy was good and professional. I love the floor and I would recommend Empire Today.

I was trying to laminate a lot of carpet and I had wood laminate installed in the living room and hallway by Empire Today. The price was reasonable and the customer service was good. But the guy that came here to give me the estimate made a mistake and didn’t measure the two closets at each end of the hall, and that didn’t come up in the price.

We had Empire Today install a carpet in a master bedroom in my house. I had looked at other brands and Empire Today was a bit more expensive when I was looking in the local store. But I was in a hurry to get the job done and didn’t have much time to wait, so I went with them. They brought the samples, then they came in and did the installation. In a couple of days, they got the job done, so that was very convenient for a very busy working couple. The carpet they installed was good and the work they did was fast.

I was looking at other brands and I was looking for the most I can get for my money and quality. Since I could get the carpet done in a fairly short time with Empire Today, I decided on them. I had carpet installed throughout the house I’m going to sell except for the kitchen and bath. I have not sold it yet, but I haven’t had any complaints on the carpet. Everybody was there when they're supposed to be.

I had carpet installed by Empire Today in my entire home - three bedrooms, living room, hallway, and family room. A couple years before, we had Empire done the same thing at home in Florida and I did not like it. But I really like our carpet here in Indiana. They were also quick on coming out, and measuring and getting the orders in. I was satisfied with everything and I would recommend Empire Today to anyone.

I had carpet in the living room, dining room and bedroom of my home done by Empire Today. I've had the carpeting for a week now and I like the color. Randy, the guy that sold it to me, was a sweetheart. There were three techs who came to put my carpet in but they hardly speak any English, though one of them was better than the other two and he was the main spokesperson. However, when it came to paying for my purchase, I had to write a check and he wrote my routing number, account number and everything off to this other person, which I could tell were speaking Spanish. I didn't understand them and I felt I was out on a limb. It was very confusing for me and I felt uncomfortable with it. I told them to put $500 on my Discover. Then, I called back the next day and talked to somebody that spoke English and asked him of what kind of transactions the techs put through on me.

Worst experience of my life. Salesman was fine though he said he would email me a copy of my contract and it was never emailed. Set up an install for Jul 7th 2017. Scheduler called the day prior to confirm, installers called morning of install and let me know arrival time... they were on time. Once they were here they started telling me they wouldn't move some of my furniture because it was too heavy... I could move it myself. They also told me to confirm the carpet but once it was installed it was final. It didn't look to me what I picked out. I couldn't confirm it because I didn't get the contract.

They came to measure the next day and installed several days later per our mutual needs. Everything was cleaned up and they're back doing another job as I'm writing this review. I certainly recommend them for any carpeting needs. We haven't tried out their window treatments yet.

This is the 2nd time using Empire. My recent purchase I had 2 large area rugs also 2 runners put down carpet was perfect... then came an issue with the bonding. Contacted Empire apparently for the company there is one person in charge of a problem and that particular person is impossible to get in contact with many phone calls from myself were made and no response. The last conversation I had with a rep told me that I was moved up to a priority to hear back from and never did. Also some kind of discount was told to me as well. So basically, yes I am extremely disappointed on the way this so called warranty is supposed to work.. but it's just amazing on how the bill arrives in the mail and how would the company feel if it wasn't paid, probably not because here comes the late fees... Thank you.

Our family member recommended Empire Today. They installed the carpet in the basement of my home and the quality seemed fair. I like the feel of my carpet and the comfortableness of it. It has met my expectations.

We had used Empire before to carpet our entire home and we were satisfied with it. We got them again to install engineered hardwood flooring at home but I’m not completely satisfied. The cost was good and the product has been okay but since we have a concrete floor the hardwood flooring would not be even. So, we get a lot of cracking as we walk on the floor. They fixed certain areas where it was very noticeable that the floor was not level. Then I had to call them back because in one of the areas, it was very noticeable to the point where the wood was going down. They came back and corrected that.

Empire Today installed wood flooring in three bedrooms in our home. We've had them before, and we are pleased and satisfied with the cost and quality. We also like the appearance and if it gets wet it doesn’t mess up the material. They’re very polite, pleasant and recommendable people and they're a good business. Sometimes nowadays, other people are not reliable. But the Empire Today people are reliable and honest with their words. If they expect to be coming at this time, they try to make it that time or they call that they are delayed so we don’t waste our time. We like them overall.

I contacted Empire Today online to schedule an estimate for carpet. The sales person showed up on time. He however parked on my neighbor's lawn and caused a commotion that resulted in the two of them yelling at each other. I invited him in nevertheless. The sale person took measurements electronically and sketched the two areas. He asked what type of carpet I wanted and gave me two choices. I selected one and he went to do the estimate and told me that was no longer available. So really I had one choice. I asked him for the density of the carpet and he told me he did not know it. I asked him the face weight and he was able to tell me it was 64 oz. He gave me the estimate and we agreed to have them do the work. He had me sign at least 6 documents electronically and several paper ones. However, he did not give me anything before he left. Not even a business card.

I am happy with the product we purchased, laminate flooring, BUT it is been less than a year and the flooring has "raised" in three areas... Causing it to be repaired. The first few times we called to report this issue, no one called us back. Finally, a live person called back over a week later and scheduled someone to assess the problem. They did not show twice! The third time around, they finally showed at 5:30 pm instead of 2:00 pm as stated. This has been very frustrating and not how to run a successful business. There is no urgency to help customers and when I called on each occasion, it seems as if the person on the other end of the line does not want to be there. Very disappointed with the service and follow up. Needs to improve by leaps and bounds!

Basically good work. Left some unfinished flooring in kitchen. Still trying to resolve the discrepancy with amount owed... Have eliminated carpet for hallways but can't seem to get an adjusted amount owed. Customer service/call center is great!

The purpose of this correspondence is to express my disgust and disappointment with Empire. For a company that has extensive advertisements on television and stands firm by their mission to please customers, they have really shown me what customer service should never be. My first disastrous experience with Empire was on 7/8/2015 order #** (Owings Mills, MD). After shopping around and getting quotes from different companies to install carpet in my house I just purchased, I made a conscious decision to go with Empire because of the representation of the company over the phone, and in person when the representative came out to give me an estimate.

I’ve heard good things about Empire Today and I was willing to give them a try. I had them install a carpet in my mother's bedroom. I got a good reasonable cost for it and everything was good for me like the color and the quality. She wanted purple and we're enjoying it. It is also easy to clean. I was very pleased and soon I will be calling them again to do some more work in the house.

We had vinyl flooring installed recently by Empire Today. They seemed to have a good deal going and the pricing appealed much to me, so I went with them. The salespersons were very informative and thorough, and I had good interactions with them. The installation was great, too. The installers came in, did what they had to do, were in and out, and cleaned everything up, and I was surprised that they did the job really well. We’ve only had the flooring for a month or two, but it's doing good so far. I'm very satisfied and I've recommended Empire to some people.

We had a pretty cool experience with Empire Today. We like a little bit of all the features of our new carpet like its stain resistance, design and color. However, we had complications with them getting out here. They had vehicle problems and the first time they were supposed to come, they didn’t show up. They called to tell us and were very professional. At the end, they still did a beautiful job. They came in, ripped up, put down, and everything was put back like we wanted it.

We were pleased with the installation of our bedroom carpet. The representative came to our home and showed us many types of carpets with different prices. She was very helpful in our decision making for a nice carpet. The installation went well; workers were very good and respectful.

Empire employees were very professional from the Sales Man to the Appointment Confirmation Lady to the employees who did the installation. I am very happy with my plush carpet and dark laminate. I had a early appointment which was great. I had 2 crew working at the same time. Both crews worked well together especially with not much space to work with. "A Team" I was very fortunate to have a terrific crew!!!

Hard wood: We love the product, and it's made in U.S. The installer was professional and very gifted at his craft. He was fast and we love details on his work. I would recommend him anytime. He was courteous and neat as well.

I expected the price to be higher than local buddies who do flooring work, but wanted a contract for complete and outstanding service and product. I got that. The price was right and the installers were outstanding. I would highly recommend Empire over a cheaper alternative. Very happy with the final product. I intend to use Empire again for some blinds I need.

You get what you pay for. It was the lowest price I could find around here. Paid over $3,600 for a high quality carpet. The installers completed everything in one day vs the 3 days that was given as an estimate. I know some rooms were very large but I wasn't expecting to be able to see the seam that easily. I ended up with a broken house fan, broken outlet covers and a damage foam mattress topper. Consider the things you will find broken over the next few days into your budget.

Rep never got financing option correct in my first order. I still have not heard from the rep, even though customer service in Chicago set up an appointment to meet. No Call. No Show. 2nd rep for a different order was perfect. The installers on both orders were OUTSTANDING!!! Been a customer since 1994, and never had a problem until now.

They did an outstanding job installing the carpeting. Very satisfied with the product. Sales did very well explaining the different brands and styles as well. They were quick to arrive and out in the carpet in a timely manner. The sales department beat all competitors in price.

Great customer service. He didn't push me to buy the most expensive one but instead helped me get a carpet in my price range and that works for our household. Love the carpets, very good quality. Definitely will use them again.

John, our sales rep, was very knowledgeable about the product and the different patterns he showed us during the quote process. We were so enlightened about the time that Empire could do it in a matter of a few days from what we were quoted by others. That sealed the deal for my wife and myself. Very professional installers with no problems and it only took about 2-3 hrs to install our area.

The 1st carpet people that came out were not prepared then left without doing the job. 2 days later others came back same thing they left. 1 week later a few men came and completed the job the right way and were courteous and seemed to know what they were doing. They are the ones I would give all the credit to. So it took 3 weeks in all when it was only supposed to take 2 days. The carpets look good but because of the people who came in last to do it. Nobody called us to let us know when the rest of them we're going to come back. We had to call. It was a very crazy two weeks.

Set up an appointment because I had a coupon. Coupon was not applied. When called to inquire, no one wanted to help and unable to apply. FALSE ADVERTISING! I still have no idea how to clean the floors. It was not explained to me what product to use on the new laminate flooring for cleaning/maintaining. I guess I have to Google it? The final price was not shown to me. When I called to ask, I kept being told to call Synchrony, the credit company. It is completely frustrating to get anything answered. How is it that Empire can't tell me what they charged? Very shady. It seems that as soon as I signed the contract, NO ONE WANTED TO HELP ME! Also, there was NO FOLLOW-UP on how the completion of the job was. I WOULD NOT USE THIS COMPANY AGAIN.

Empire did a very good job installing my outdoor carpet on my front entry. I would like to see a broader choice of carpeting, but the quality of carpet they did offer was good. Overall very happy with the service. The salesman was pleasant and presented the carpet well and explained the installation.

Remove old floor and install new one. Had to come back and repair dent in floor. They returned a week later and fixed the problem with the floor. The work was completed as I had expected considering they had to come from Mass. to Maine.

My wife and I were very pleased with the 1st job Empire did when they replaced our kitchen floor. However, when we called them back for a quote on replacing the carpet in our boys room, the guy who came out gave us one price which we thought was a bit too high but we decide to think about it. We were expecting him or a representative to call us back and discuss it (like the first job they performed) but they never did! My wife had to call back and when she did the representative said they had no record of the quote!! They then send out another guy who gave us a quote that was even higher than the first. (This led us to believe that the first guy did not give a quote the company was pleased with so they fabricating losing the records in order to give the quote they preferred). It was our intentions to use them for future jobs but given this experience we are inclined to just use someone more consistent and reliable in their pricing methods.

Empire Today has been such a pleasure to work with. Their staff is professional, courteous and genuinely cares about their customers. The sales staff always keeps our best interest in mind even if it means less money for them. The customer service staff has been very thorough and polite. The installers are very professional and always go above and beyond. We have had two rooms done and will have many more projects this year. We are lifelong customers!

Problems arose and were professionally dealt with. The morning of installation, we were told our selected carpet was out of stock. This was troubling. But the manager at the warehouse was remarkably helpful and Empire ended up giving us an upgrade in carpet for no extra cost. My only complaint is in regards to installation. We had spend two weeks painting the rooms to be carpeted, and when they installed the carpet in one of the rooms, they scraped up my baseboard trim pretty badly. I will now need to sand down the baseboards and repaint if I want a smooth finish. Not something I am looking forward to doing with brand new carpet.

From beginning to final installation this was easy and quick at a very good price. Very friendly associates. They listened to our specific needs and did not try to oversell their products. They worked within our schedule for all aspects of the job.

I thought the overall process was really great. Our sales rep was patient and kind and did all he could to help us get the carpet we liked at a price we were comfortable with. The only thing I have an issue with is the amount of carpet left over. We paid for a lot of extra carpet that we can't use! The reps should take better care to make accurate measurements.

I had carpet, wood, and tile installed throughout the whole house. I chose those three products from Empire Today for their appearance and the durability. A friend highly recommended Empire Today so I used her salesperson and she was great and very responsive. However, there were a couple of little snafus on the installation but she helped make sure that everything got done. It had to be different crews and there was a sequence and they said that the carpet had to go last. But when doing a whole house installation, it would have been nice if Empire Today had crews that had people that did ceramic tile, wood, and carpet, instead of it being done after the house had been torn up for a couple months already. Because by then, you just want to get it over with. Nevertheless, the installation was great.

I had Empire Today install some carpeting, as well as the hardwood floors in the foyer. I looked at some options at Home Depot and thought Empire was very comparable. Cost and quality were good and what I was looking for. So I went with Empire because of the schedule as they were able to turn it around to fit my schedule much better than the other guys. The interaction was great as well. They gave me a lot of different scenarios and options, worked with me on the pricing.

I had carpet installed by Empire Today in my 3 bedrooms, hallways, living room, and restroom. The installers were very good and they did a beautiful job. I had good luck with Empire. They gave the exact details of what they're going to do before they installed something and cleaned up their mess. The person that came around was also very nice. I told him I wanted the top of the line pad that they had and I hope they give me that.

Installers weren't knowledgeable because carpet is buckling 2 years after installation. If carpet was installed correctly, using a power stretcher, then carpet would not be doing this. I called the company and they said 'sorry, they only stand behind it for 1 year.' Well guess what, buckling won't start 'til 2-5 years after being incorrectly installed. I've received 2 quotes from companies and for 2 rooms, stretching is going to cost us around $400. Both companies told us if carpet were installed right the first time this problem would have never occurred. The said 2 companies also told me they back their work with a lifetime warranty because when done right the carpet will not buckle. Customer service is one of the highest values of a solid company and the fact Empire won't budge to help us speaks volumes.

After shopping several places I put my trust in my local Rep. He was kind and experienced, but this is where the review go south. I did not take on the first appointment, received an offer from Corporate to complete my special offer and receive a discount. Well, after 30 minutes my discount was a whopping 34 dollars. I went forward with the install and everything was ok, until I found out that I had to move my stove and turn the gas off myself. Long story short I removed a toilet and a sink thinking that this was my only items to remove. Now the company said they wanted more. Customer service was slow to call back and did not keep their promises. I have lost faith in this company, and tell people to be aware of potential issues.

I have had a ongoing issue with carpet that Empire Today installed that is buckling. I have had to call numerous times to be told that someone would call me within 24 hours. I then have to call after each 24 hour period to follow up to be told the same thing, someone will call me within 24 hours. I was then told by a customer service representative on August 4th that a free re-stretch was going to be offered to me and that the local market in Atlanta was working out the details, and that a manager would call me back within 24 hours.

I have purchased flooring from Empire Today in 2 different cities and NEVER experienced what I endured in North Carolina. I contacted Empire Today for new hardwood flooring and the salesman came out to show me their offerings within the designated timeframe. The salesman asked for $50 deposit and then full payment when the installer arrives given I was paying cash. The installers arrived and I paid the balance with a check. The installers went out to their truck for 1.5 hours and came back in the house stating 'the system was slow' and returned the check to me as a receipt. They proceeded with the installation of the floor.

I scheduled a flooring install measurement for Monday 5-7. The rep called and left a message. I immediately called back and he says “WHATUP PLAYA!” Either being disrespectful or thinking I was someone else. He asks if he can come now (which is around 4pm), and I said the appointment is between 5-7 and I am supposed to get a call ahead. We agreed on 5:30, so I get my realtor to open the door and me and my wife leave work early to get there.

We had carpet put in by Empire Today. They do very good work and have good materials, and they're quick. My experience with the sales rep was very good and the installation went well. It was nice to know that they would move the furniture for us. I'm very happy with the quality of the product that I got. Everything was great and I would recommend Empire to any of my friends.

Empire Today installed our carpet. We figured out that Empire had a couple of good things to offer at the time that we made the decision. One of the factors was that they had good pricing on the project that we had in mind. Their customer service was good as well. We were able to get someone at the house pretty fast since we had a bit of a time constraint with getting this project completed.

We got carpet and hardwood floors from Empire Today. More than anything, we chose them for their price. The carpet met our expectations but we're a little disappointed with the flooring. We have a dog which scratches and I told the Empire team what kind of dog we had. When I asked the salesman, he said the hardwood flooring is durable and it would hold up, but it’s not. We have a bunch of rugs down to try to prevent it, but the scratches can be seen. When the regional manager called us to reschedule the quarter round, I told him about the scratches and he just apologized.

"The issue has been resolved and the correct carpet re-installed"

Wanted the service that they advertised, one day installation turned into 3.5 weeks and many days off from work. I know from my experience they use 3rd party installers, better communication about any delays should have been relayed so I would not have to sacrifice days off from work. I like the final installation of the floor but I would never ever buy from Empire again and would never ever recommend them to anyone. It's finally over.

Wooden flooring was installed in my home by Empire Today. They put it in the living room and dining room. I considered other companies but Empire was on sale at that time. I like the color of the wood. However, the wood that they have on the samples didn't look like the wood that they brought here. So, they had to bring the samples back over to make sure that I was getting the right stuff. It was frustrating.

Empire Today installed carpeting for three rooms and laminated floors for my living room. The carpeting is fine and I gave them a lot of business because at the same time I had mine done, my son had a rug put down in his home too. But the laminated floor was starting to come out and I wasn't told that there were more laminated floors than just the one that the sales professional showed me. I had them come and replace a couple of the slacks but I wasn't going to continue to do that because I paid for new floor and that's what I wanted. I had to make them remove the first laminated floor they installed and customer service put me back and forth a little and I had to pay extra. But they gave me what I wanted and put down a better floor. They could’ve also reimbursed me with something a little more. But I was well satisfied with the second floor that they put down and I even called them back and I told them that I loved it.

We’ve been seeing Empire Today on TV for a long time. My husband had me pick up the phone and call. He already knew that he wanted hardwood floor downstairs and carpet on the upstairs foyer and down the steps. The flooring's very good and were all in the same brown color. We enjoyed working with the three men who came out. Overall, it was a very pleasant and professional experience with them.

I checked other places and Empire was the best deal I could get in terms of cost and quality, so I went with them. I let Empire do my wife's bedroom and we were real happy with that. Then I went with them again to put in carpet in my basement room that I finished off, so my son could move in and live in the basement. The three installers were nice, young men and really polite. I like the color of the carpet and everything has been fine so far. It was a good experience.

Empire Today was much better than other brands and I got a carpet from them because of the price. The salesman was very good. Empire installed the carpet in my home about a month ago and I like the design. The service was very satisfying and professionally done.

I had Empire Today before when I first moved in here 10 years ago for my living room carpet. Their availability was so good and I liked their price too so I used them again. I have a two-family and I had the upstairs living room carpet done by them. The old renters were not up there then and I was getting a new renter on June 1st and they were able to put the carpeting in two days before the renters come. No other company could do that. They were very accommodating and the carpet's color is good. It was a good experience.

I went straight to Empire Today because of my cousin. I had them install a carpet in my home and I like that it’s soft. Overall, everything's good.

I was very satisfied with Empire Today. They were very helpful and they did a great job. I didn’t have to do a thing. I had laminate flooring installed in our two bedrooms. I like its color and its look, and it's much better than a rug. So far, it has very well met my expectations.

The other companies had contractors and instead of doing everything, they do bits and pieces. I’ve done that in the past but I’m older now and we weren’t interested in that. With Empire Today, they're able to do it all pretty much in one shot. We had carpeting installed in my home and they took care of everything in one day. The carpet is fine.

We had our salesman come to the home. Settled on a $15,000 price for hardwood, LVT and carpet. Hardwood installers were fantastic. Took 2 days. LVT installers were 2 days late as original installer didn't show. Finally showed on the 3rd day at 3 p.m. after 23 phone calls to customer no service. Didn't install subfloor in one bathroom. Left appliances in our dining room, didn't bring materials to reinstall toilets and were going to leave at 7 p.m. with no toilet for us to use for 24 hours. Came late next day and finished. Grout is already showing cracks and bubbles, and didn't install transitions in 3 rooms properly. Left a mess we had to clean up.

The salesperson was nice and did a good job during the sales call. We purchase 960 SF of solid oak hard wood floors at almost $10,000. During the sales call, he told me to call him with any follow up questions and if he doesn’t answer to leave a voice mail. He said there was no need to call him more than once because he listens to voice mails and he would call me back. I had some questions after he left the house, so I called him. He did not call back, so I called him again and emailed him too. He did not respond, so I called one more time and forwarded my original email with the questions and asked for a response or call. I never heard from him again. For a sale this large, I couldn’t believe he ignored me.

Empire Today did my floor in the living room so I just stayed with them. They installed laminate flooring in my bedroom and I like the color of it. The only problem I had was when they took my baseboard away from the wall, they didn’t staple it back and I was trying to call them the other day. But I love the way they did the floors and everyone that came in my house love my floor as well. They met my expectations with the first one and I have recommended them to my sister who's going to get her floors done.

We bought carpet from Lowe's and they said I can go on Porch.com and I'll find somebody. When we called, they said they don't do that and that I need to buy it from there. We needed the carpet installed quickly and a guy said, "We could install it now," which he did. My husband said he was really nice and very professional. This was $600 for both rooms and it was a nicer carpet and a nicer pad. We could have found somebody to do it but we didn't find very many people that would install it. It was getting to be a problem for that. We would have paid somebody about $300 but the quality was nowhere near what Empire did. So we'll keep them in mind for all our future projects. Overall, it was affordable and I got a good product. I was pretty impressed and the carpet looks marvelous in the home.

I had a couple of boards on my hardwood floor to turn white looking around the edge. Empire sent a "specialist" out to look at it and I was told that the reason the board turned is because there is too much Humidity in the air. If that was the case then why come the other boards right next to it did not turn. So they said they could not do anything about it. All I can say is I know I won’t be using Empire on my next project. This floor was done in 2013, but it suppose to have at least a 10 year warranty on it and I would not recommend them to anyone. Because it doesn't seem like they will stand behind the product.

Kitchen floor - From start to finish I was very unhappy with the way things happened. They were wishy washy with the times and dates, promised they could be there the next day, and then they couldn't, but the next morning I get a call that they are on the way. That then changed at least 3 times that day. Then there was a bubble, they had cut the material and it was visible to me, while trying to fix the bubble they tore a big section. So I wasted a whole day and it still was not complete. I had to call back for them to come do the whole thing again! More problems than it was worth!! It held up the listing of our home for almost a week. Will not be calling them again ever. Very disappointed.

I had a rep out to my home in June to install the first of August and good thing I have had to call three times because today I found out that they will not be installing this Saturday but the 19. I have rearranged my schedule and the rep that I spoke with did not even care nor to apologize. I am giving one star because this is the second time I have had to deal with them that install went well, however, the siding on the floor is coming apart. This time I have had to call three times to get my email address correct since the rep did not leave me with paperwork and I still was told it would be 24 hrs. That is unacceptable, you need to get that paperwork out now due to my inconvenience. You want customers that have used you before to come back to you but it seems Empire does not care enough to even get a simple email address correct.

Roman showed up on time. That is the only positive I can note. We were getting an estimate to replace carpeting. After he finally measured, he brought in samples. I had asked him to bring in the samples of carpets that are under the half price sale. When I asked about the fiber content, he first had no idea what I was talking about. He finally figured out that all of his samples were polyester. I asked after nylon. He then came back in with some samples of nylon, and then blatantly proceeded to do the false news dance, telling us that no one was buying nylon anymore since it is so outdated (what??!!).

I always buy my carpet through Empire Today. It's a great product. I had it in my house and in my rental property. They install it and their installation are all top-notch. I'll keep using them.