Empire Today Reviews

I was looking for a carpet and flooring for the hallway and I got an estimate from Lowe’s where I live and it was a little higher than we anticipated. The lady I work with told me to give Empire Today a call. The cost was about $700 cheaper than Lowe’s and the selection was good that I didn’t have a problem picking out anything I needed. The gentleman that came out did an excellent job explaining everything. I didn’t have any qualms with the work they’ve tried to do, it’s just it didn’t go as smooth as we thought it would.

We had Empire Today install carpeting in our newly bought home. They worked on our living room, master bedroom, second bedroom, and hallway. We also looked at Lowes but we weren't comfortable with the answers they gave us. Lowe’s was also going to be a little bit more expensive while Empire had the half-price sale going on. My fiancée also mentioned that one of her family members used Empire and was very happy with it so we went ahead and called Empire.

We decided to go with Empire to install laminate flooring throughout our house, and the entire experience has been a nightmare! We were told they would be sending a crew out (not knowing that they use subcontractors). Well one guy showed up claiming he just had to fire his partner so it was just going to be him, after the 2nd day we knew something was not right. The floor was very very soft in a few spots. We called to ask about it and we're told over and over again that that was normal for laminate. Not knowing a whole lot about laminate we trusted his word. The day after he had finished we noticed a crack in the one floor board, frustrated we decided to call Empire. After finally a WEEK of calling and leaving voicemails we got a call back that they would be sending someone out to look at the floor. They sent out a different crew of guys who told us how horrible our floors were.

Our experience with Empire has been horrible! Salesman stated furniture moving was included. When installers arrived they refused to move any furniture. I called and cancelled the transaction based on the salesman misrepresented services. The lady said my deposit would be refunded within 7-10 business days. It's been a month and I had to call them again for my deposit back! They are the worst company I've ever had the displeasure of dealing with. Unprofessional and dishonest! Buyer beware!!!

We have had our carpet in our home for seven months. The carpet is already showing wear/breakdown. Empire Today came out inspected and their inspector told us that yes the carpet is wearing down. It's not holding its retention and the carpet fibers are untwisting. Empire then stated they had to send another inspector out to inspect, this inspector was supposed to be a third-party inspector. He also sided with us and said he would do everything he could in his report to help get this problem resolved. According to Empire that inspector said that it was normal wear and tear and that there wasn't anything wrong with the carpet. We were sold carpet that was supposed to be able to handle high traffic, we also purchased an upgraded pad.

I had Empire Today install a carpet in my basement. I initially considered other brands, but I had been in business with Empire before so I felt more comfortable with them. I got a better deal with them as well. The sales rep was really nice. He came with the samples and let me choose. In the end, I chose the Short Nap Berber-type carpet. I originally had an appointment scheduled for installation, and I waited and waited, and then started calling but nobody answered. Then I received a call at around 11 telling me that they won’t be able to keep my appointment because one of their trucks had gotten into an accident. I was really upset about it because time is precious and Saturdays are the only time I have to take care of my business and spend time with my family. So, I told them that I should be compensated, or at least get a deduction from the carpet cost. All they could do is give me a $50 refund. My total bill was supposed to be 925 instead of 975.

Empire Today did a great job installing vinyl flooring from my kitchen to my washroom. They do monthly payments, so I decided to go with them, and I enjoyed what they did. I also like the guys who came to my house and installed everything. When I need it again, I want to call those same men back. My new floor has met my expectations. The vinyl is easy to clean plus the design would match my cabinets and walls.

I had carpet installed in the basement and it’s pretty good quality. The installers came and they did the whole basement. It didn’t take them time and they were done. They were very good at it and very polite. And I told them that I wanted the leftover and they rolled it up for me and I put it in the garage. Everybody went their ways and everybody was happy. My wife was happy, that’s what counts and I’d recommend them to anybody.

I lost my significant other in July and there were things that I needed to do to the home that Joe didn't do. The package deal that Empire Today offered made me decide to go with them. Empire Today installed carpet and blinds in all three of my bedrooms and installed blinds in the kitchen as well. I was also going to get laminate flooring from them but I got a phone call telling me that they were out of stock and they would send somebody over to change it. I was disappointed about that.

Empire Today did the carpeting for two bedrooms, the library and the staircase at our home that we only occupy part time. We went with Empire mostly because of the convenience of having the sales rep come to the property and meet us there so we could get an idea of how it would look in the home. We had shopped a little bit prior to that and we knew what we wanted basically. The salesman, Jeff, was very personable and was eventually able to give us a price that we were comfortable with. It came very close to matching a quote we had from other company. We also liked the color of the carpet.

We made the install date in June for the flooring and carpet to both be installed on 8/5th. We were phoned the day before that the flooring could not be installed and we needed to make a different appointment. The explanation we were giving was that they didn't have an installer available. After several phone calls on 8/4 a call we finally returned the morning in 8/05. The woman said there was no way that our flooring could be installed and then preceded to say it was our fault because they offered appointments (all during the week) and we would only take a weekend appointment.

Empire Today is the only company that I’ve been using. I had them install the carpet at home and my experience was perfect as usual. I’ve had the same workers twice now and they are very professional, amazing and good people. They go above and beyond and deserve a raise. The carpet has met my expectations plus I really like the padding.

Empire Today installed vinyl flooring in our kitchen. My other floor was terrible and its tiles were popping up all over the place. Empire did a phenomenal job in getting all the other tiles up, leveling the floor and putting the new floor down. It's absolutely beautiful and was much better than I expected. I’m very pleased with it. I love its color and how easy it is to clean. I had to call a couple of times to get the warranty on it since I didn't receive any. Overall, Empire was great and very professional. I’ve already told people to go with them.

I got an estimate from another company and Empire Today was a little cheaper. Also, I've had them install some other floors for me before. I recently had them install vinyl on our kitchen floor and I like that it's waterproof.

I heard people say that you can get the best buy from Empire so I called them. I got the idea of that particular thing that it provides because I have animals. Especially when somebody said, "Well if you have a pet and it happens to pittle on it, it holds its shape and it's easy to clean up." It does that and I'm happy with it. I'm very satisfied. One thing I didn't realize, I have a handicapped son who uses his scooter and he leaves it in the basement there where I had the flooring installed. It wasn't as anti-destructible as I thought but I understand they can't do everything. So I'm not complaining about it.

When the salesperson David ** came out to provide a new estimate, I was initially told how quickly and professionally the job would be completed. The job was in my open area (living room and dining room are combined and the area encompasses about 680 sq ft. He gave a time frame of 8 to 10 hours. I was told the quote included furniture being moved and carpet hauled away. I accepted the quote and this is where the customer service ENDED.

I got Empire Today rugs and vinyl flooring. After considering other brands they are pretty much equal with each other. The only thing that was a lot better was the financing. Also I like my flooring's colors and the ability to clean them a lot easier. The sales reps were very good at what they did. They were amazing. They’re very professional and courteous. But besides that everything with the company was a huge headache.

We shopped around and found that Home Depot and Lowe’s and were a pain to deal with. They didn’t seem to be worth the $10 that you would save. Some of the stuff was a little cheaper but the Empire salesman did the carpet on our next-door neighbor’s house so he was recommended by them. He came in and took great care of us so we went with him. We had them install a carpet in one of the bedrooms where our baby grew up in. I moved her into another bedroom and so we wanted to redo her previous room. The service was great. The sales guy and the install guys were really cool and professional. It was a good experience the way they treated us made the cost worth it.

The salesperson from Empire Today was professional so I had their team install wood laminate in several rooms. The new flooring exceeded my expectations and the contractor that they had sent out to put it in was exceptional.

I had Empire Today install rugs on our kitchen floor. I bought an inexpensive carpet that their sales rep suggested. He was very nice but he didn’t tell me that the little nails would show on the sides. I would’ve gone up probably a grade higher. The carpet itself is okay and the kitchen floor turned out okay. We picked something from the samples which the men who came out brought, but when they got out they told me that it wouldn't work. They had to put some kind of a leveler and it’s going to be a $1,000 more. So then I said no. We had another one and they assured me it would work.

I had Empire Today install a regular indoor and outdoor carpet down in our Reno building. They have also installed hardwood flooring in my kitchen. I have considered other brands. While Lola’s was the most reasonable in terms of giving about the same things as Empire, I still looked at the price. And so far, their flooring met my expectations. I liked that the hardwood flooring looks like red berries.

Empire sales rep visited 7/29/17. He provided a carpeting quote for approximately $2,000 for three bedrooms which included a master bedroom, master closet (2' x 10') and hallway; basically 3 rooms and the connecting hallway. He did not provide me with a copy of the quote or the contract. I told him I'm a single mom and need to save money and that I would get back to him about the installation.

I had good experience with Empire before when I was in California. I met the owner who serviced me himself. He was pleasant and he did carpet in my two story house. This time, I had Empire install wood flooring for the family and dining room. It was raining when they were installing it and they've finished it in less time than I thought. And I'm satisfied with that. Also, they have proven to me that they stand by their product. I have recommended them to other folks.

We had laminate flooring installed in our basement by Empire Today. The installers were nice and did a good job. The basement wasn't a big space and the job only took a couple of hours and it was done very efficiently. The product is also durable. Overall, the experience was very easy and we were really happy.

I had Empire Today install some carpet in the living and dining room. I called them prior because I was under the impression that their prices were the best. And I decided from some honest feedback that I had gotten from friends. I like the carpet's colors, texture, and quality. And overall, I'm happy with the product and the installation. It’s been a very positive experience.

I was very pleased with Empire Today. I had them install carpeting in my three bedrooms upstairs. I went to Home Depot initially but they were jerking me around. They didn’t come to measure and they were telling me that they didn’t have the measurements. I’d have to go out to the store and get them. Then my granddaughter told me that Empire was having a special and I took it from there. Empire came out right away. Not even a week later they were here installing.

I have stated this before and a small refund was given for the cleanup. The installers used their saws inside to cut flooring and made a huge mess. Walls, windows & screens had to be cleaned. Bathroom door was shut but dust made its way into the room causing us to have to throw some items away ie. toothbrushes, toilet paper, plus had to have some items in the walk-in closet dry cleaned.

There's no one like David @ Empire for the Lakeshore and his team of installers. They installed beautiful carpeting in my first home (condo) - my home that I moved to, and now my 3rd (and final) house. They were in, and out of there in a few hours, the place was spotless and installation perfect. Dave never lets me down, works like a dog, and is professional, courteous, and an asset for Empire. Thank you again (P.S. when the others don't bother to call back or show up, Empire always did, and has continued to so as such).

The salesman gave me a price of $1200 for vinyl, $200 for padding plus taxes. Upon installation I found that vinyl doesn't use padding. To my misfortune, only the total was put on my order form and there were no transition strips for my 2 doorways. I called the main office and they would not help or even try. I was not allied the salesman's phone number. I called Corporate and no help. I am out the $200 for a pad. In addition it took them 11 days to install transition strips. I was overcharged and no one cares. No help or any kind of apology... just that I signed the invoice that showed no breakdown of price or tax.

My wife and I called Empire Today to replace the carpet in our living room. The salesman, Tony, came out and we told him our needs and concerns. We just gotten two new puppies, miniature Schnauzer breeds, and was concerned about flooring that can withstand accidents and scratches from their nails. Tony assured us that laminate flooring was the way to go. The flooring was coated and sealed to prevent scratches. If any damage did occur that Empire would fix it and the flooring had a guarantee. Not even a full year later, we had two spots with scuff marks from the dogs. Empire said we would have to pay a service charge. The product didn't hold up like the salesman promised and where's the guarantee? He sold us a product with false promises in order to gain a commission. Don't use Empire Today!! They are full of false statements and promises. They don't deliver on what they say.

I wanted the carpet removed and a different flooring installed in my walk-in closet and two bedrooms. I considered Home Depot, but Empire Today can do what I wanted. They were professional and did exactly what I wanted. I would recommend them.

I asked my wife what she wanted for her birthday and she wanted wooden floors. I saw Empire Today's advertisements and got the paperwork for the 50% off deal. The price was pretty good for the solid wood flooring we had put in our two hallways and our dining room. The installer and his helper were fantastic. The little helper even worked his butt off for us. They did one full day of installation and then half a day on the second day to finish up everything. I have good subfloors so that made this installation so easy and it was all done nicely. They also cleaned up afterwards. We’re very happy with the job and the people that Empire Today sent out. The product blends in nicely with the wood floors in our kitchen and my computer room. We like it and I would recommend Empire Today.

I’m very satisfied with Empire Today. We had them install some carpet on our stairs on July 5th. I was referred by one of my co-workers who just a couple weeks prior had some carpet installed. He said, “Hey, you should check Empire. They got good prices.” They also did a good job on his place. We live in Wilsonville, Oregon and there’s a warehouse right down the road about a mile and a half from us. We stopped in the warehouse area to make an appointment. Their reps told us that they’re not a showroom, but they can get somebody come out for an estimate. It was a smooth process. However, they’re about two weeks behind on the install which wasn’t really bad. Empire’s team also did a good job on the installation.

Empire Today installed carpeting in the hallway and in the bedroom. Everything went well and the fellows did a wonderful job. They were very good, hard workers. They got in, did their job and got out. The representatives at Empire Today were all very nice and the flooring absolutely met our expectations.

Empire Today was recommended to us. The installation went well and the people who did it were good to deal with. Empire Today was supposed to issue a gift card to the people who recommended them to us and I was told that upfront with my initial call. However, when we tried to get that taken care of it was quite a process and Empire was not accommodating. We had to make several calls, as did our neighbors who recommended them to us. Finally, they received their gift card a couple of weeks ago. But that process was not good and was not very professional on Empire's part. In total, start to finish, the experience was pretty good except for the very end.

I had carpet installed in my manufactured home’s living room, hall, and two bedrooms. Although I’m happy with it, I wish I shopped around a little bit more but I had to get it done. They over advertised and got more business than they can handle. I got it on advertisement and I'm sure everybody else did too. They had to postpone two or three times. There’s also a stain that won’t come off. Overall, I’m satisfied and would recommend them.

The wood vinyl tile is beautiful. The white trim is quite nice but the brown trim we were not told about and would rather it be gone. The brown trim makes it look like it is hiding mistakes and it has begun to peel on the edges and we have had our tile for only a month. The workers were very friendly & hardworking. We were told to expect it to take 2 days. They did it in one day which really was a mistake. They were at our house from 11 am until 10 pm which was too late. There were a few problem spots that needed to be fixed like the thresholds moving in all of the doorways & where the hallway & living room met.

I had a flood and lost all my flooring. I had Empire install new carpeting and laminate. Laminate was supposed to be installed at front door and they carpeted it and now closet door won't open. I have been in contact with company repeatedly over past week trying to get this corrected. To make a long story short I am still waiting for this to happen. I was told by Joseph installation manager that it would be fixed and I would receive a new closet door paid for by Empire. Still waiting. I am repeatedly put off when I call.

Called Empire, scheduled an appointment, cancelled doctor’s appointment to get my estimate on my flooring. Called, said appointment is cancelled, no explanation. Rescheduled sat and waited and waited for them to come out to give me an estimate. No call, called them. Said that my phone just rang. Did not ring through. They cancelled me out again. Asked for corporate number, called them. Got "press 0 for help" recording, no operator. Kept calling back same recording. Called another number. Asked for a supervisor. Kept me on phone 20 minutes no answer form supervisor. Very poor service.

I was disappointed when I inquired about the half price sale going on and was told there was only one product that was part of the half price sale and it was one design and one color carpeting and I was wanting the carpet tiles. The TV ad before and after my purchase said carpeting, tiles, and all flooring was included in the 1/2 price sale. I feel like I was taken advantage of and I had no way to dispute the salesman's claims. I really am pleased with the carpet tiles I had installed and with the installers and the job they did. Those guys did a very nice job and the carpet tiles look great.

I had an apartment recarpeted last month. The price was great and the installation was awesome. Nothing to clean up. Just pay for the job and have tenants move in. Everything was left clean. Thanks Dennis for a great job. Be calling you soon for another carpet installation.

We had the laminated wood installed in our home and had the whole house and closets done. I liked the color and durability of the flooring. It's beyond my expectation. Plus their contractors who placed the flooring in were superb. They were very professional and cleaned up after themselves. It was just a wonderful experience. I was very pleased and the order was done very timely.

Empire Today was three times lower compared to the other brand I was considering and the quality was much lower. My sales guy, Michael, was absolutely fantastic too so I had Empire install carpet for my home. I like how it feels really fluffy and soft. It is also stain resistant, which is a big factor since I have dogs. My new flooring has exceeded my expectations. It was an excellent experience.

The other places would take a couple of weeks and we wanted to do the installation fast. We had Empire Today install carpet on the second floor of our house. Considering the kind of carpet we got, it's a little bit more expensive than we expected. Other than that, the installer did a good job.

I've seen Empire's advertisements a lot on TV and had them install rugs in every room in my rental property. My new flooring is very good and the carpet is durable. And they left me the invoice but they put the wrong installation address and I had to use it for my income tax. I made five calls to customer service but they never called me back. All I want them to do immediately is to bill me with the right installation address.

I had used Empire Today before and I was pleased with them, so I had my two extra bedrooms done by them. I like the carpet and the stain resistance feature but this time, I had to pay before they even started. The last time somebody installed it for me, I didn’t have to pay until afterwards. It caught me off-guard, but I was willing to pay and do it cash after they called Empire and told me that that was their rule. They said they had customers say when they put it down that they didn’t like it and complained about different things. But I told them to install my carpet first and then I’ll pay them. Other than that, it was a good experience and I would recommend them.

I had a cheaper deal with Empire Today but the deciding factor was the tile pattern that the other company didn't own. So, we had them install our kitchen floor. The only problem that we had is the three-day installation. They could never finish the job. It was always, “I got to come back and do this,” or, “I don’t do that.” Everything was supposed to have been done in one day but it ended up taking three. And the three days weren’t consecutive, there were gaps in between. The floor wasn’t done on the day that we were told it would be done. I had taken time off work to stay at home twice to receive the tile and they wouldn’t even show up. I had a hell of an experience with Empire Today and I would never purchase anything else from them.

I had Empire Today install carpet in my whole house. I saw their advertising on TV and the pricing and service were good. Empire Today did two installments. The service on my first order was great. I was satisfied with what I got in the bedroom. But on the second one, I wasn’t. I live in Miami and our second home is in Daytona. Empire's rep called from Jacksonville and told me that his installers called in sick and can't make it. So, then I just made a blank trip all the way from Miami. I had to go back to Miami and then come back to get the carpet installed. It was a big inconvenience. I spent over a hundred dollars plus food and gas just coming from Miami. I took off from work and that was my problem that time. So, I wasn't happy. Overall, the carpet is okay. It's just that in a couple of places when you're barefoot you can feel the nails from the strips.

Empire Today did a good job in installing my carpet. They were in and out within an hour to an hour and a half. Although I also considered a couple other companies, they couldn't compare with Empire. They are very convenient and reliable. They are the best. I like the carpet’s color, though I wish I could afford a better ply. I also worry about the wearing on it. I'm a neat freak and when stepping on the carpet ends, the ply is going down a little bit. I recommend them a hundred percent.

They have not finish the trimming around the baseboards. A few are not nailed in. Also they broke my stove and said they were gonna replace it. Please contact me through email since I don't have my phone for awhile. Thanks...

Replaced our wall to wall carpet and put in new flooring, very efficient, worked quickly, knew what they were doing. Really nice job, love the floor, love the new molding, just wish the padding was a little bit thicker, other than that they did a great job. Would definitely recommend to a friend.

The most recent Empire Today product I had installed is luxury vinyl flooring. I got it put in the entry way, the hallway, the powder room and the kitchen of my parents' new house. My parents like how it is spill proof and you know if water gets on it. They also like how it looks like hardwood but it's not. It has a nice look without the difficult upkeep. They also like the color a lot. The house had 30 year old linoleum with blue flowers so it warmed everything up and was definitely a step up. There was one little issue with a piece of the quarter around in the floor installation. When we called about it, Empire came back and fixed it right away.

I had Empire Today’s vinyl flooring installed in the kitchen of our rental house. I've done business with carpet in two rental houses and was satisfied. I was hoping they'd give me a good price. It has met my expectations and purchasing from them was convenient.

I went through the BBB and they have an A plus rating for Empire. They installed carpeting and acrylic in my family room, bedroom, kitchen hallway, and bathroom. I was very happy with the guy who came out to measure. He did a real nice job and explained everything to me. I was also happy with the timeframe in which they did it.

One of my daughters had work done in her home and she was very pleased and I was too when I saw it. So, when I got ready to have work done, I called Empire Today. I had carpet and vinyl installed in my living room, dining area and hallway. I’m pleased with the cost and quality and I even got a lot of compliments on my floor. Everyone was nice as well and they did very neat work and cleaned up. Also, I want them to come and do more work but right now, I can't afford it. I plan to get the kitchen and service porch done but at a later date. I'm happy with the work that they do.

Our salesman was knowledgeable, friendly, and very helpful in making the perfect selection for our flooring needs. The young man that installed our carpet was phenomenal! He had to do the installation by himself that day as his partner had to attend a funeral. He got the work done just fine with such a positive attitude! He was so efficient and friendly and had nothing but the utmost respect for our home in making sure to keep everything clean. I was very happy as I am a fussy neat nick.

I had vinyl wood planks installed in the bathroom of my home. It's water resistant and looks like old wood. Their cost was reasonable and I am satisfied with Empire Today.

We purchased a carpet from Empire Today and they installed it in our living room, bedroom and stairs. Since I always see their commercials on TV I figured that they were a reputable company and that I wouldn't even have to second guess about the carpet. They had experience and knew what they were doing. Their workers were great, cordial and very respectful. They were not late when they came out and they did their job like professionals. They even had a sense of humor at the same time and got the job done extremely fast and hard. It was just what I had expected to get and I had no problem. Also they were very upfront as far as the details about what I’m getting and overall it was a great experience just to see how they laid the carpet down and how they did everything that they had to do. It was just very convenient, quick and straightforward experience.

While other brands cost a lot less, we liked the man from Empire Today who came out and talked to us. We felt very good about the way we were approached about it. It seemed like working with them would be stress-free, and they would be very thorough and would do a good job. Another reason why we went with Empire was that they said they'd help move the furniture for us. My husband and I are both retired so we can’t move them and that offer was wonderful. We had to pay extra for it but it wasn’t that much. We had them install laminate in all our rooms and we like the floor’s durability. We also like the way it looks and feels and that it’s easy to clean. The guys who put it down were really nice, too. They worked very hard and respected our privacy. They did a great job and we’re very happy with them.

Carpet installers left a mess. Had previous laundry room flooring tested for asbestos, came back AND, no asbestos detected. Empire misinterpreted testing report, said there was asbestos. Even called salesperson who was going to check into it. Never heard back from her. Cancelled vinyl flooring.

I had Empire install carpeting three years ago. My husband and I live in the home alone and have no pets. I called Empire because I am very unhappy about the way the carpet is wearing. It was sold to me as one of their better carpets. The carpet is matting excessively. Vacuuming and cleaning do not improve its appearance. I called customer service with my complaint and was told they would get back to me with a claim number but that it would cost me $75.00 to have someone take a look at it because I'd had the carpet over a year.

We had our living room, kitchen, stairs, hallway and bedroom installed with laminate and carpet from Empire Today. I called and when they came over to do the estimate, it was quick and easy. However, I love the gray color of our carpet more than our laminate. The laminate wasn’t really the laminate that I would’ve chosen. It was more for resale so it's very dark and we have a white dog. I vacuum more than I used to, but it's simple. We picked that color because there was another floor of our second living room that was dark so we tried to match as close as we could. Also, they came over with a certain color of shoe molding but I wanted it white instead of the color of the floor. They gave me no problem with that and it was great that when I came home, the white was installed. My experience was great. It was simple and easy, and I would do it again if I have to.

I got carpeting and the mat from Empire about five weeks ago and I'm completely satisfied with the purchase. It was good quality for the price and I like the price. The cost is pretty much the same compared with other brands, but I went with Empire because they kept their promise, the delivery right when I wanted and need it. I had a lot of changes with the installation date because of a death in the family. Calls to coordinate the changes have been made from both ends and then they were here on time and got the flooring installed in the living room. They got good workmanship and have done an excellent job. I would recommend anybody that I want to get carpeting installed.

I had rugs installed on my stairs by Empire Today. It was very easy and we had no problems whatsoever. I like everything about the product and up to my satisfaction.

Because of the price, I chose Empire Today over Home Depot when I had carpets installed. The installers were great and the experience was easy and Empire Today was professional.

I had carpet and laminate installed. It took a total of 6 Guys about 21 hours to complete. My house has some funky cuts and both teams completed them flawlessly. It pays to hire experience. I would like to give kudos to Christian and his quick ability to cut quarter round. He is so good I encouraged him to start doing crown molding, he's just that quick and accurate with virtually no waste.

This is our second time with Empire. The first time, we had the stairs and the upstairs done. This time, we were trying to match the carpet again so we had the carpet on the stairs redone. They did great.

Upon the purchase of our new home it was decided for health reasons that we needed carpet and flooring done. We had a few estimates and ultimately chose empire due to their A rating with the Better Business Bureau as well as their stellar reputation. Salesman also told us that Empire does not sub-contract out. As of right now, I do not believe that. While the experience with the salesman was decent, the rest of the experience was a total nightmare.

I have never been treated so disrespected by anyone in my life. I purchased laminate flooring for my kitchen, dining room and hallway on Feb 4 of this year before moving into my new home. On Feb 24 the day I moved in I noticed that the flooring was puffing up around the edges. I called to report it and was told I would be notified within 3 days and someone would be sent out to inspect my floor. I called back on the 3rd day and was told that someone would contact me the following day. Two days later I received a call from a rude sales representative. The first question she ask me was what did I do to the floor? And what had I cleaned it with? I informed her that it had not been cleaned because I just moved in. She was angry and asked me to send her pictures which I did.

My daughter likes Empire Today and she recommended it and I had them install carpet in three rooms and in a hallway. The people that put it in were very good. And I didn't think they would get it done because it was a wet day. They beat the rain and got it in and it was excellent. But I ran into one problem. I walked into the and found a pile of ants in the center of the carpeting. This wasn't in the kitchen and no food goes in this room because it’s blocked off. I sprayed the ants and then I went over and vacuumed them again. It was in the weirdest spot and maybe some eggs got laid in the carpeting but the old carpeting was completely stripped and everything is brand new.

I had our vinyl flooring and carpet installed by Empire Today. My wife really likes our vinyl flooring. The installers were professional. They explained to me what they were gonna do and if I had any questions, they would make sure that I was aware of everything that they were doing. They were great.

Empire Today was the only one I have known that was cheap. They came out and did a really good job. The good part of the whole experience was the representative who came out and the second crew who put the carpet in.

Empire Today came in the cheapest among several companies I looked at. I got them to install carpet for my home’s basement. Although it’s only been about a month, everything’s been good so far and expectations have been met. Everything went well and I'd recommend Empire Today.

I've always had carpet in my kitchen and when I decided it was time to put a new one in, I had Empire do it. I found the kind of carpeting that I knew I wanted and I like the color a lot. I had the indoor and outdoor and it feels good on our feet. The installers knew what they were doing and they did a good job. I have one ongoing problem though where this carpeting is a little bit higher than the other that I had. I have a door going into my garage from the kitchen and I need to have the bottom of the door shaved off because it opens or closes really hard due to the tile.

My son-in-law recommended Empire Today and he was discussing how the floors have good quality. I had Empire put in laminated floors all over my downstairs. And then my upstairs was done with carpet from the hallway to the steps. I like the looks of it and then I had quite a few people to come in here to tell me how nice it looked. The guys that came out were nice and polite and they did the best they could. So far, the floors are holding up good and I have no complaints. I would recommend Empire to a friend. I had some really good experience with them.

THE INSTALLERS WERE EXCELLENT. It was a little difficult upfront though because my installation was cancelled twice due to not having carpet. Was shocked. We were disappointed in the pad. We paid for a quality pad and it is not thick and cushioned as we expected.

We purchased carpeting and flooring over a month ago. The sales experience was just fine, but since then it's been a disastrous experience. We were booked to install both on 08/18. We were then asked to move the date up to 08/13, which we agreed to. 3 different return calls seemed to indicate that the date change was only for one installation, meaning we would need to be available for a full day on two different days. I called customer service 3 times and each time was put on hold and had the call dropped.

From the sample showing and measuring to the actual install. It was fast, professional and an all around good experience. It is like they say: you get what you pay for. We paid for quality and received it. Within 4 - 5 hours they did the stairs, 2 rooms, 1 office and the connecting hallway in between. Could not ask for more.

I guess you could say all of it. Our salesman was NOT PUSHY! I just wanted some information, and after spending a little time with him and learning about the products available, we signed a contract that day! Everything was set up at OUR convenience, and was verified ahead of time. Installers were on time, clean, and polite. Our new floor is beautiful, and was finished in a matter of hours. After several weeks, a small piece of the "threshold " between the dining room and bedroom popped up a little. I called and left a message, and received a return call and appointment set up for this week to fix the problem. I know why they are busy, the whole package is great... Thanks for a job well done.

The workers were amazing and they completed the job quickly. They were very respectful and communicative. The man who made the estimate was very professional and not pushy. He was very kind and did not pressure me. The whole process was very positive.

Salesman was very nice and helpful in what colors etc... Went well in my home... the 2 men that put my wood flooring in were very nice and did fantastic job... A few days later another 2 men came to install carpet but got wrong size from salesmen so they had to return a week later to install new carpet... looks very nice and they cleaned up everything.

I went with Empire Today because of their price. The guys that installed my carpet were very efficient and very professional. They did a great job and it was a good experience. I had to call them back because nails were sticking out. They sent somebody out and fixed them.

I did a review of a few companies but instead of choosing locally, I went by reputation and hired Empire to install vinyl flooring in my kitchen and bathroom. I thought that I was getting a discount of the two rooms but they said that it didn’t apply for the product that I got. They also said they could come in and do it in one day. But it actually took two days because I had laminate flooring put in,too, and I didn’t find out that it would be a couple of days until they were here. The flooring matches all the woodwork in the house and was a little more than I expected. I don’t like this kind of flooring but I got it because I’m preparing to live elsewhere and it’s extremely impressive to come in and see these floors this beautiful. I’d recommend Empire. They came in, did their work and were focused on what they were doing. Everyone was polite and stuff was cleaned up as it was supposed to be. Plus, they let me go ahead and ask questions and they answered them.

I had a great salesperson and he showed me the benefit of going with Empire Today. I like the style of the carpet that we took and had it installed in the bedroom. Our installation crew did a great job and they got everything installed with no seams. It was very convenient and Empire Today was easy to work with.

Ross laid our laminate, did an awesome job. You could just tell he enjoyed his work & was a master carpenter. People that have seen the stairs want them in their house. Wish we could request Ross to do the laminate in our family room next week. Beautiful job.

The carpet buying process was made simple. Installation process was good, we did change the date a couple times. Empire should have told us they subcontracted the work out. The subcontractors did a good job. They did have a few bangs on the wall during the furniture moving (we painted the whole house before getting new carpet). Was a language barrier with the Spanish speaking installers. They were very pleasant and worked hard. Empire we have called many times to complain about the strip between the carpet and the linoleum floor. You have not called us back. We want someone to come replace the plain uneven carpet strip very soon.

Salesperson was very helpful in explaining what would happen, helped us select our carpet at a fair price. Carpet was installed a few days later by excellent and knowledgeable individuals who did an excellent job installing the carpet on the floor, 3 steps, a smaller step and the landing. We were VERY satisfied.

The sales representative was great and the flooring product was great, but when the installers unloaded their work truck they left a big Dewalt tile cutter leaning against our garage door and when I opened the garage door the tile cutter hit and scratched our car rear bumper and when the installers left, they left a big oil stain on our drive way.

The two man crew were very polite, answered all concerns and did a neat job. They replaced all doors to rooms, closet fixtures and everything that needed to be moved in order for them to do their job. The order was for one of our rentals and I would definitely consider using Empire Today again for another job. Thank you.

Love the new carpet, wish we had upgraded the padding, disappointed that it took 3 appointments to finally get someone to install the carpets. Two cancellations on Empire's part is not a good track record. But we would still give them a chance if we needed new carpeting or flooring.

From start to finish, the experience with Empire was exceptional. Great people, great job! I was so impressed! I'd recommend them to everyone looking to install laminate flooring. If they are this good with laminate, tile and carpet would be no problem!

Everything was pretty much as expected which means every aspect was a bit late but the job was done and I like it. Had I checked the sample more closely, I would have ordered something else. Too late now.

The men came and installed the laminate flooring were on time, introduced themselves, were efficient. I felt sorry for them because it took more than 20 minutes for him the phone to clear the amount that was due, the person on the other end of the line was sure giving him a bad time, but he was very patient with her. The men installing the carpet were equally as great. No complaints, except I have yet to get any kind of written warranty, and written directions on care of carpet, as do want the flooring and carpet to last and always look nice.

The entire process was excellent. Our representative arrived on time, was very knowledgeable answering all our questions. Listened to our concerns and was very easy to talk to. The installation group were on time, got to work immediately, did an excellent job and communicated with us throughout the process.

Work was good, neat & clean --- 1- to 10 --- I give a 12... plus... workers knew what they were doing & answered all our questions. Fernanda answered all our questions. In the future if I need work in my home we will call "EMPIRE TODAY".

I asked the sales rep to send out an experienced installer which he did and my job came out great. I recommended Empire to a friend and she is having nothing but problems with the installation (different crew than I had) and Customer Service at Empire. If her problem is not resolved, I will not recommend Empire again. I am answering this survey based on my experience... So, like everything else today, buyer beware.

Laminate and vinyl flooring - Superior product with timely installation by knowledgeable and very personable people!! Original salesman was excellent and did not try to oversell. Customer service staff was very knowledgeable, pleasant and easy to deal with about arrival times and length of project. I will use EMPIRE again for any similar project!!!

The workers were friendly and very careful of our belongings, put items back after they were done, cleaned up after themselves, explained question we had. Very pleased. We would tell others to use Empire!! We also will be having our bedroom recarpeted also. Looking forward to that!!

My very first carpet installation with Empire was 15 yrs ago. Oatmeal color - just to my liking. Excellence has been carried thru the years. Having my grands stay with me I have been unable to keep that immaculate clean I desire. TIME TO replace - where do we GO??? When something works... you stick with it!!! Have recommended EMPIRE to friends and neighbors throughout the years. I love my new carpeting. Thank you EMPIRE!!!

I had called around and nobody could install my flooring for several weeks. I was in a hurry because I moved in and wanted to get it installed before the furniture was placed in. Empire Today came within the day to do the tile and done within a week and a half for the carpet. I like the carpet. It’s nice and looks pretty good for wear and tear. They did a pretty good job at installing the tiles too. But the price was a little confusing because it was supposed to be a “Buy one, get one free” and after they put all the taxes and fees on there, it didn’t look like it was “Buy one, get one free.” But it was okay. It was done quickly.

I am very pleased that I went with Empire Today. They beat the best estimate for the same carpet by almost $2000.00. It was put down in one day by two installers who did an excellent job. I am very satisfied and have already recommended Empire to my friends.

They did a great job (Hallway Flooring) and were quick and efficient! Our new floor looks great, and the price was lower than what was originally quoted even. I will definitely use Empire again when we update other areas. The representative, Mr. **, was friendly and helpful. He helped us pick beautiful flooring that matched the area.

Everything went great. Great workmanship and reliable customer service. This is the second job we have had Empire do in our house and both times we have been very pleased with the process and the end result. I will call them again for my next project for sure.

Wood floor replacement, damage to wall trim from removal of old floor. Complaint registered on August 7, 2017 (date of job). Empire promised to repair the damage. Pictures sent to Empire, offer of $75 to settle complaint or for me to supply estimate to have repairs done. Disappointed that Empire did not make repairs as promised. Several calls were not returned, including a call on 8/29.

Recently I upgrade my carpet flooring floor of the house into hardwood flooring done by Empire flooring. Empire Representative and all people who finished the work have done excellent job. I will definitely recommend friends Empire hardwood flooring, if I am asked.

My latest project was a master bathroom remodel. After the remodel was complete, I wanted to change the floor so I had Empire remove the existing tile and replace it with porcelain tile that looked like wood. The installers came the morning of the scheduled day and worked into the night to complete the project. They were professional and polite and worked very hard lugging old tile down the stairs and the new up to the master bathroom. They were friendly and extremely neat. They cleaned up after themselves and left my bathroom looking great.

This is the best service (Wood & Carpet Installation) I have ever had from a company. I was warned that Empire was very aggressive once they got your name and number, so I wasn't sure I wanted to be bothered with sales phone calls all the time. Much to my pleasure, I found Nate and the installation crew willing to help get the job done in a timely, courteous and non-threatening manner. Thank you for a great product and experience. My home looks awesome!

Carpet and flooring installation - My experience with Empire was Wonderful. Although there was a misunderstanding in the beginning the Salesman worked to have it resolved to my satisfaction. The Installers were pleasant, Respectful, and Professional. I will definitely give Empire any of my Business in the future AND refer others to them as well.

We had a very good experience with Empire Today. The salesman was very friendly and helpful. He worked with us on getting a really good price for the carpet. The installers were awesome!! They were polite, friendly and work their tailends off to get the whole job done in one day. Amazing!!! They also were very good about cleaning up after the job was done. We love our new carpet!!!

I don't know my order number but had plank installed on 8/1 and cloud 9 carpet installed on 8/10. Both installs were perfect and I would definitely recommend Empire. Had quote from another vendor that was more than half of what Empire charged. I would have had to wait almost 3 weeks to get the install and spend a lot more. I am very happy.

If I have floors done in the future, I want the two gentleman I had for this installation. They were honest, professional and friendly. I originally wanted another floor type from a different manufacturer but the one gentleman, Jorge, said he's been installing a lot of years and that floor would not install properly. I had to pick out something else, not what I preferred, but they look very nice.

I had Empire Today install my downstairs flooring a decade ago. Last month, I had them install carpet upstairs. The consultation and installation experience were both excellent. During the consultation, I was simply shown the offerings available with no hard sell. The sales rep was very personable. The installer had over 14 years experience installing carpet so he knew exactly what he was doing. He worked very efficiently and had the job done ahead of schedule. I have recommended Empire Today to others and will use them again.

Our three installers were OUTSTANDING! They were professional, very skilled, very polite. They worked hard from start to finish, and our new carpet is beautiful! The whole experience was good, and we would use Empire Today again.

It is truly amazing that you ask for my feedback when I am still waiting for Empire to get back to me regarding a credit for making us wait for the install. The first time the shipment was short. We had to wait from Monday to Thursday for the install. Customer Service tried to make it sound like it was our fault! We have yet to hear from our salesman at all. I left the first message on the original install date!

I'll be completely honest here: I didn't shop around. I used Empire because I've known the name for years, they get great reviews, the price seemed reasonable, and I liked the warranty. The installation went perfectly and looks great, and I'm extremely pleased. I had some squeaky areas in the floors, and was told if I gave them a box of screws, they'd sink the screws in those areas. All the spots that used to squeak don't anymore. Love it! The salesperson was easy to work with, knew her product line, and answered all the questions I had (and I tend to ask a lot of questions). We re-carpeted three rooms on the first floor, and when we renovate the second floor, Empire is who I will be calling to do it.

I had the pleasure of working with Empire in two states, Connecticut and North Carolina. In both instances I was extremely satisfied with the end result. The material was of high quality and the workman were very professional. They were on time, worked straight through to the end of the job, the installation was perfect and they cleaned up after the job was completed.

Very professional and clean job! The customer service rep was great and the installers did an amazing job! I will use Empire again and I will recommend them to friends and family!! The carpet is very nice and cozy and my kids love it!

Sales appointment and quality of install was great, however I was overcharged my deposit and it took 5 calls to get the refund resolved. Then was told to allow 10 business days. Unacceptable for their billing error. I received a survey and voiced my concern knowing I would get a call regarding my comments. I did receive a call just to suppress my concerns, not to address them unfortunately. This was my second time using empire on two different homes. I will not be using Empire again due to the runaround and being transferred to different customer service reps who did not handle my concern the first time. Quality and efficiency of work is great but very poor customer service. What could have been a first call resolution turned into a headache.

Excellent cost performance. The job is well done. Installer's workmanship is very good. The qualities of both job and materials are excellent. I will certainly recommend Empire to any other people who want to buy or install flooring or carpeting works.

I felt like there was a lot of pressure to commit to them or the good price was gone. You couldn't price around. I liked that they come to you, but felt like I had to choose from the small amount of samples they had. In the end I like the carpet I chose, but I don't love it. It's just ok. The installers were fantastic though. They worked quickly and were very friendly!

Thank you Empire for helping me revamp my living spaces for a very affordable amount. Everyone was very helpful, accommodating, courteous and worked precisely and clean throughout our two day project. I have already told my friends & family about the nice experience I had using Empire and would def use them in the future!!

This was my third time using Empire and I was happy with the appointment, selection and installation process. Quality work. I like the seamless process of booking the sales appointment and installation date. Once you learn how to "negotiate" the pricing, it's a good value considering all the time and hassle you save.

Very please with the installation of my flooring (laminate, tile and carpet). The crew was very nice and professional. Would use this company again if needed. The quality of the products that I receive were more than I expected. I would recommend this company to others also.

This review is written in real time as of August 30, 2017. I will update timeline daily since my complaint is ongoing. Note: purchased tile during 50% off sale. 8/17 - date of install: before work commenced, I had to pay in full. Work was to be completed in two days. 8/18 - installers came back to grout. They ran out of grout and have to come back for a third day. At that time Empire's installer noticed at least 7 of the tiles were already chipped. Nobody walked on it yet. One tile was replaced. We marked off the other tiles that were chipped. He basically told us that the tile we were using wasn't a very good grade. The tile resembled a dark multi stained hardwood. When it chipped you saw white - the body color was white so it was very noticeable.

Empire Today installed the carpet and foam that was underneath it in my bedroom, stairs, and two other bedrooms. Empie was a little bit cheaper than Ashley's and Carpet Liquidators. Also, they already came down and did everything. We already have the carpet for a month now and I like its color. The installers did the job really quick. But the carpet could have been pulled a little tighter and there were some tacks that are sticking up and my kids are cutting their feet on them. My husband told me that we needed to put something down in between the doors.

The response time of Empire Today to install a carpet in our home was much shorter. I would have had to wait six weeks for Home Depot to do so, so I chose Empire for their timeliness. In addition, although they were very similar in price, the product of Empire was a little bit better in quality than the one that I considered buying from Home Depot. I liked that the sales rep of Empire Today came to the house and showed me all the samples. Home Depot doesn't do that. The sales rep was very knowledgeable and courteous. I told him what I wanted and my price range, and we worked out my purchase.

Empire's cost and quality were comparable to the other brands I considered but I liked that Empire could get it done within a couple of days. We had them install a carpet in our master bedroom in the basement. Their installers were great, very prompt, showed up on-time and did a fantastic job. I like the feel of the carpet. Also, we were about to list our house and when we put the new carpeting in, it really made a much better, dramatic impact in the room. It's a much warmer feeling being in the basement and the new buyers of our home really loved the carpeting down there. Overall, it was a wonderful experience.

On August 14, 2017 a very nice salesman arrived for our appointment to discuss the repair of our 12 year old laminate floor purchased from Empire Today and the purchase of additional flooring for our family room. Our salesman suggested we open a repair request with Empire; in which I did so in front of the salesman. He was kind enough to take pictures of the flooring that needed repair and suggested we reschedule the sales appointment for 2 weeks out so we would have information regarding what Empire was going to do when he came out on 8/28/17 between 4-6-pm.

WORST SERVICE EVER!!! Job was scheduled to start on a Monday...They called Monday morning and said they were at our house on previous Saturday (they weren't). So they claim paperwork was now messed up but promised to be here on that Tuesday and would COMPLETE the job. All they did was put in the carpet in a 14 x 16 room and left the laminate here to do the kitchen the following day. So the next morning (Wednesday) 10:00, 11:00 rolls around and not even a phone call. My fiance put in calls to a couple of numbers he had, customer service placed several calls to the installers and NONE of the calls were answered.

I shopped around a bit and Empire Today is a little cheaper than what I looked at. The installers were very professional and did a good job. I was shocked that it only took them 45 minutes to install the carpet. There were three of them. One was putting down tack strips, one was putting down the foam and one was doing another thing. They got here at 10:30 and by 11:18 they were putting stuff back in the truck. I had Stainmaster carpets installed and it met my expectations but I have one spot in the doorway that's a little uneven and it’s starting to buckle a little bit on one spot.

Contacted Empire to set up an appointment. We agreed on date and time. Person never showed up or called to say he might be late. Shows a complete lack of professionalism, courtesy and customer service. No apologies even conveyed to us. Call another company. We did and couldn't be more pleased!

I had hardwood flooring installed in my living room by Empire Today. It was my first time purchasing from them, and the lady who did the work said she gave me a copy of the contract but I could not find it so she said she’ll mail me a copy which has not happened yet. Also, the same month that I had this purchase, they had a buy one and get second one free done but I did not qualify for that.

My daughter got multiple sclerosis, she was in a walker and was having a hard time walking in the other carpet so I needed to do the carpet for her room. I went straight to Empire Today and I didn’t inquire anywhere else. They went to the house 17 years ago and did carpeting for my bedroom and I loved what they did. The color of the carpet that I had them put in my daughter’s room is the same as the one they put in my room before. It's working pretty good and allows her to walk a little easy. I’m happy with it. It’s also very efficient and easy to clean. The guys who came did all the work but I haven’t gotten the bill yet and I want to know how much payments were going to be.

Ashley ** did a great job of presenting options, pricing and process. Benjamin and his team installed -- they did very nice work. Entirely pleased with the product, price and service. First installation team arrived with insufficient carpeting to do the job... needed to reschedule for following week. Other than that issue, quite satisfied.

A 50/50 deal was our incentive for going with Empire Today. That was awesome because we got estimates for the product years ago that were much more expensive. We had Empire install our living room, dining room, hallway, and Dad’s bedroom with laminated flooring that had pieces stuck together. The reason that we got new flooring was my dad had a catheter and there was a problem with it, and urine got soaked in the carpet. So, I wanted flooring that I could sanitize and put some bleach water on once a month, especially in my dad's bedroom. The product that we originally decided on was a little bit cheaper, but my dad had a power wheelchair, so the sales guy from Empire recommended that we go with another product and we decided to get that instead.

Empire Today installed carpets in the bedrooms and in the living and dining rooms of our house. Empire's cost was cheaper than the other companies. I like the carpet padding on the floor. They said it was a good padding and it lived up to that promise. Empire Today is fast and efficient. I'm completely satisfied with them.

I’ve used Carpet Exchange before and I would never use them again. Empire Today had a good offer going on and their salesman came over and he was very patient with us. It was a pleasant experience. We wanted to look at everything and he brought us samples after samples and waited on us to choose what we wanted. Then we ordered it, and got the carpet put in the day after that. Everybody was nice, kind, and cleaned up afterwards. It’s a really good job.

I got Empire Today's half-price offer and it was $1,000 cheaper than what it would be if I went somewhere else. I checked out one other store but they were too high and I couldn't afford them. I had laminate put down through my hall and three bedrooms. Empire came when they said they were coming and they came back when they said they were coming back which are rarely heard of today. A lot of people would tell you one thing and do another. But Empire Today's guys were super. They're young and they did the installation correctly. It was a mess at first because the girl mismeasured my rooms. Then the guys searched the warehouse, got what they needed, and everything was okay. They did an excellent job and they knew what they were doing. They were also very polite and very nice gentlemen. I would use Empire again if I had to.

I went with the luxury vinyl planks with cork backing. It looks fabulous and they were able to finish in just one day. I was worried the planks wouldn't look as good as laminate, but they looks just as good and is more durable and water resistant. I would use them again and recommend them to a friend.

My flooring showed up defective and old flooring was already removed. I have 2 kids that had to live 3 days avoiding tack strips. The new carpet still was defective but I accepted because I couldn't afford to let my family continue to live in the high stepping mentality trying to walk over tack strips. I called corporate to discuss a discount and was given a number. When I called to discuss a discount I was reconnected with the installer who said it was corporate that would give the discount. Needless to say I have defective carpet installed in my home, an upset wife, overpaid for unprofessional installation, and feel totally slighted because of everything that transpired.

We’ve had Empire Today install vinyl for our kitchen and carpet for the family room and hallway to the bathroom. They had a good price and I like the pattern that I chose for the kitchen floor. I have no complaints. I am really satisfied with what they did to my floor.

We were happy with Empire Today the first time we used them. They installed new carpet in the house that we’re selling in Texas. We got them again to install carpet in every room upstairs and two rooms downstairs and it was another good experience. However, it was a longer process this time. They didn’t have the color. They had the colors in three different palettes and they weren't exactly the same. It took more than a week to get the carpet in, just when we were trying to move in. But I get it, stuff happens and just do the best you can do. I was impressed with how professional the carpet layers were. They were respectful to us. I like the grayish white color of the carpet. It's also nice that when I had spilled water on the carpet, the water sat on top. I was able to dab it right up and it was totally dry. It’s comfortable to walk on as well. I’d recommend Empire Today.

I wanted to go with Empire Today eight years ago but they didn’t service our area and my home. She was so discouraged with her other carpet. She didn’t want to have company and different things like that because we had had them cleaned several times but after a while, it doesn’t come out. I got new carpet five years ago and we’re really enjoying the carpet. I was very happy about the price, as well as the material itself. I love the color and the fabric. It’s very nice and comfortable. We didn’t go cheap because my mother's 86. She’s in a wheelchair which she runs over the carpet a lot. I wanted something that will stand that. So far, it's really wearing very well. It's so thick at first she could hardly push her wheelchair because it’s manual and doesn’t have one of the motor ones. She was so used to the other carpet that had a much lower pile. But she got it down and she just was very happy. My mother loves them.

I had Empire Today install flooring in my living room. I was planning to do wood, but someone suggested something different. I was taking care of a two-year old and it’s better to have it cleaned easier. I was going to have a week without children so I thought of taking advantage of that and have the flooring done. The installers came and I’m very happy with the work they did. I love my flooring because all you do is just sweep over little crumbs. You can't do that with a carpet. The only thing I’m worried of is that I don’t know how to really give it a good clean.

Was told installation on Saturday only to get a call at 8 am to tell me the product wasn't in stock after had being told this the day before after picking a different product that was out of stock. Salesman was to call me to set up time to look at products again, he never called so I had to call HIM (and he smells like smoke which is offensive). I picked 2 diff products only to be told after making the install appt. that neither product was available. I had to wait a week. Also a CS rep called to ask me WHY I CANCELLED. REALLY?

We purchased vinyl flooring for our entire second floor and oak treads for our stairs. Installation was to occur in two events because the stair treads were going to take longer to arrive. Installation on the floor went fine, but when installers came to do the stairs, they were unable to due to the current stairs being particle board. We had worked with Empire before and had an experience where the stairs were problematic and needed to be replaced before proceeding, so we knew to ask about this. We asked multiple times and were assured that we would have no problems with the install. The salesperson even lifted the carpet to make sure we were good.

We needed a carpet installed in our master bedroom and another bedroom. We decided to go with Empire Today because of the warranty. The salesman who came and explained the carpet was good. I like the carpet's color and how clean it is. Overall, it was a great decision to purchase from them.

I wanted my carpeting done right away so I used Empire Today. They were the first one who called and they said that they wouldn't take that long. The guy who came out was nice and excellent. The installers were cool and they said they were going to arrive at a certain time and they did. They did the job and cleaned up well.

We loved our experience with Empire Today. We had them install a rug and the padding for our closet and bedroom. We had purchased one of the other bedrooms through them as well. The installation has met my expectations and we're thrilled. The previous people that had put the previous carpet down glued the doggone pad to the floor. And they didn’t just put a few dots. It was like swirly all over the place. So the guy that came for the installation had to work hard to scrape it off and get the padding out than it did for him to lay carpet. But he did a great job and worked really fast.

We were visited by salesperson Staci Martin for a free estimate for replacing the ceramic tile floor in the kitchen and the foyer (which meant taking it up) and taking up the carpet in the living room. We were given a price of 5200.00 to put in lvp (luxury vinyl plank). Was told it was a 1 day job and they could do it the next day. On Friday 8/11 a man who could not understand English and said he was here to take up the carpet (knew nothing about the tile). Sent him away and said we would like it all done at once. On Monday he returned and took up the carpet from the living room and tile from the foyer. Again a communication gap. On Tuesday he and another laborer returned (told us 8am, got here at 1030am and was here til 8pm. Finished taking up the tile. On Wed they returned at 1030 again (again was told 8am) then here til 730pm.

I called about getting my whole house floors redone. And twice when my appointment came due I got told they wouldn't be able to make it. They offered me $50 Every time but never showed so that $50×2 was no good to me. Very disappointed in the service!

Scheduled an appointment online, received an email confirmation. Never received a phone call, or any other contact after that. Wasted my day and missed work to be here for the appointment time. Very unprofessional and not courteous enough to call about appointment being pushed back or missed. Still waiting for some sort of contact. Horrible experience from the very beginning, this is truly unacceptable!

My husband came home and said I am paying way too much. He is a trim carpenter and puts down flooring. However he was not in town to do this job. I want a breakdown of what each part of the job cost, such as: labor, material, etc. I thought everything was suppose to be 1/2 off. I want an itemized list.

I scheduled an appointment with Empire for a bid. Had no intention of signing a contract at that appointment but was talked into it. 5000 dollars to put laminate in kitchen and carpet the rest of our very small house. We scheduled installation 3 weeks in advance to coincide with my husband's vacation. They showed up as scheduled to install the kitchen floor. The young man was in and out in a few hours and we were very happy with the kitchen floor. The next morning we got a call confirming the carpet install. We did as the salesman requested and moved all small furniture and items out to the patio. Cleaned out all closets and moved everything off of floors.

We were extremely pleased with the whole experience. The sales rep we had was very thorough, extremely knowledgeable and very friendly and easy to communicate with. The installers were beyond words. They worked very well together, almost like one person! They were done in a very reasonable time period and cleaned everything up! We would definitely recommend Empire anyone looking for flooring. :)

A young man from Empire came over and I was pleased with him. We had a carpeting installed in our family room and we picked the type of carpeting that the young man said they use today. I really like the color and the way it looks. We’re happy with what we got.

Empire Today was great. We chose them because we went with them before. They did my whole house three years ago. They have good quality carpets and workers who take good care of everything in my house. My husband remodeled the basement and that's where Empire Today's guy put the carpet. He did such a good job and worked so hard all by himself. He should get a raise. It has been very pleasant dealing with them and I would suggest to other people to go to them.

I went to Home Depot and Lowe's, but they didn’t have much in the way of outdoor carpeting. A thing from my association said that Empire was a reliable place and they got me in contact with them. I called and a guy came out, measured my long cement patio, and gave me an estimate. The price sounded decent so I had them. I had a darker color on there and I liked the new color, so I had it done and I've had the carpeting since the middle of March. It's easy to clean. I vacuumed it and it seems to do fine. But I happened to be looking at the outside patio and noticed that at near the end of it, there's a spot where it’s buckled up. I called Empire and they said they would be contacting me. All in all, Empire was very professional and they did what they said they would do for the price they said they would do it for. I was happy with them and I hope that they come out and correct the flaw in the carpeting.

I wouldn't have made a referral if I wasn't promised a $100 for the referral as the service wasn't up to par. Made a call to Empire, explained that the salesman needed to put in referral before installation. Because he didn't put my information in I am being denied. Why do I suffer because an employee didn't do their job. I was promised a call back to explain the status. No call. I guess the outcome is that I now need share publicly that this company isn't a reputable company after over $10,000 of payments from myself and another customer.

We decided to purchase a higher price carpet because of the warranty it came with. That was a big mistake! When dissatisfied with the quality of our carpet, we reached out to the warranty department of Empire Today. The customer service representative, Justin **, was beyond disrespectful. He talked over me for most of the conversation and even accused me of lying. When I asked to speak to his manager, he told me that he did not have a boss. Really? So I guess I was talking to the corporate CEO of Empire Today? Looks like we will be headed to small claims court. This company is not worth the headache and I can only hope to warn others considering a similar purchase with Empire Today.

Empire customer service and installation was extremely prompt and very well done. They do take care of their customers and make sure it is completed in a timely manner. Appreciated the courteous and sympathetic voice on the other end. Thank you.

I had a plank floor installed. The two gentlemen that came to the house were both very polite and helpful with laying the floor and answering any questions I had. I was sent an email giving me a lower price than what the gentlemen had when they came to the house to do the work. I wasn't going to cancel the work because of this difference. I will however have better communication if I decide to have Empire do any more floors.

We purchased a carpet from Empire Today for a walkout basement in our ranch. We looked at different places but since we will get an advantageous price for a good quality carpet and our family friend worked there, we went ahead with them. The sales person and the installation team were very professional. Empire met our expectations and we really enjoyed the experience.

We called one other company but was quite a bit cheaper. We had a flooring put in the kitchen and dinette. The salesman was thorough but it turned out that he wasn't. I told the salesman that the carpeting on our dinette was glued to the floor but when the installers came to put it in, they said it wasn't written down there and that it was a different price. Also, we had tile in the kitchen and the salesman said we could just put the flooring on top of it. However, the installers said that we couldn't do that and that it wouldn't be even. So they had to call back to the store and get an additional price for tearing up the carpeting and the tile that was on the floor. We had to pay $167 extra to make those adjustments. Other than that, the installers did a good job and I'm well pleased with it, though here's a little scratch on it which happened since the flooring was installed.

I have bought rugs from Empire Today. I have decided to do my business with them due to the cost and their ability to install and remove the old carpet. It was on par with market price and I have bought a cheaper carpet but everything about it was good. Their sales rep was excellent. He was able to explain the process and has a high level of knowledge with the product. The installation was good but not excellent. The only reason was because they left the door open while the air-conditioning was on a lot, and a lot of flies got in.

I had checked with another company and thought that Empire Today was a better deal. I got carpeting for three rooms in a rental that I have. Overall, I was satisfied. They were prompt and they lived up to what they said they were going to do.

The customer service was great until the carpet was in and paid for. Now I have been trying to reach your salesman Sam ** for several weeks. I had a further request for service, talked to him once and he said he would get back to me in regard to my request. That was about 3 weeks ago. I haven't heard from him and now he doesn't answer my calls.

Empire did a terrific job, carpeted our entire house and closets in two days, moved all of the furniture and cleaned up after themselves leaving everything the way it was. Salesperson followed thru and scheduled the job to our convenience. Very helpful.

I've had luxury vinyl plank flooring and carpeting installed by Empire Today. I've used them in the past and I went with them since they're fast and their prices were good. Our salesperson was great. During the installation, the carpeting was great, but the flooring guys did some gouges about 18 inches high off the floor for no reason. They also leaned boxes up against the walls, which I just painted, and it left marks. The sales guy asked me if I wanted to file a formal complaint and I told him that it's no big deal and asked him to have somebody tell the guys to not lean boxes up against the wall. Overall, everything's good with the flooring.

Once again [for the fourth time] we contacted and contracted with Empire for products in Our home. Once again Empire came through with products we like and rapid, quality workmanship. Workmen were timely, quality workmanship, clean and polite. We will remain satisfied customers of Empire for years to come.

We were overall happy with the experience. The only negative comment would be my initial call to customer service regarding a late notice of cancellation for the installation and having to call back to discuss with a manager due to a rude customer service agent. Overall though very happy with the finished product.

We were absolutely pleased with the service all around with Empire. The salesperson was wonderful and the installers were fantastic. I would use them again and again and recommend them again and again. The hallway was a bit tricky and they made it look gorgeous.

This was my 3rd time using Empire in the last 14 years and it was another great experience. The saleslady was especially awesome; after viewing the area I wanted carpeted she made three recommendations, with one she especially liked. My wife and I decided to go with her choice and it looks even better than we expected. Installation was quick and they cleaned up everything before they left. Overall we could not be happier.

All the guys that did the work had great attitudes, however the workmanship could have been a little better for the amount of money I paid. The one thing that bothered me the most was how unlevel the floor was after install. I'm not out to get anyone fired or in trouble, just giving my honest opinion. I didn't have the time to get it redone or to get fixed because our baby will be due at any moment and we needed the floors to be in.

I found the sales person, as well as the installers to be very polite and professional. They arrived on time. The job was done well with the exception of minor bumps and scratches from moving furniture. The price was fair, but I wish there was a bigger selection of carpeting to choose from.

The two gentlemen that installed our whole house did a fantastic job. They explained what they were doing as they went along. This is our third home experience and we definitely would choose Empire again. But wish you replaced the venting as in past.

Installers need to slow down and make better cuts and take better care that they don't tear up walls and doors. Good thing I put base boards in after carpet. I might have to call company back for some fixes.

The hardwood installers were wonderful and we are totally satisfied with the finished results. The vinyl installation turned into a disaster. The hardwood installers were respectful of our home. The vinyl installers were not. The first crew that came tore our old vinyl after we told them not to touch the floors until we cleared up some issues with customer service. That crew left and a second one came the next week.

We contacted Empire, because we are trying to sell our house, so we needed carpeting replaced on our third floor. I was happy with Empire until my daughter came to me with a gash in her toe caused by an exposed nail in the new Empire rug. We then proceeded to feel along the edge of the carpeting and found that there are several exposed nail tips along the edge.

What a difference! Did carpeting in the basement and it looks and feels great. Should have done it sooner. Didn't take that long for them to install it. Probably 3 to 4 hours. And the guys were very professional. I would definitely recommend their service.

Initial Consultation Window Treatments - Didn't keep appt as confirmed for initial consultation window treatments. Canceled at last minute as they had no sales rep and didn't offer an alternative - decided to go with another company. What if someone had to take time off from work to meet only to have a cancellation. Not good business.

I needed replacement pieces for my floor, upon calling Empire they claim they don't have the product no longer! Well this is not my fault! I have scuff marks and the floor is scratch resistant and they are refusing to fix the problem! I have had my whole house done by Empire! All my floors including bathroom, all window treatments through out my whole house! I have given this company way over $8000! So with that said I am hiring a attorney to resolve this problem! The floor should not scuff and is water resistant but they are claiming the water wasn't wiped up fast enough, so if that's the case don't call it water resistant! I have a lifetime warranty so I should be able to purchase replacement parts! Since you don't carry it, they need to replace it. This is why I'm hiring a attorney! I will never do business with Empire again or recommend them to anyone! I'm beyond frustrated.

I needed to do my kitchen floor and I also wanted to do the other area because I already had my family room and the other room with a very nice hardwood floor. But when I asked about it, Empire Today said that will cost a lot of money and so I couldn't go for that. So I had hardwood flooring installed by Empire Today on two bedrooms in my home instead. The flooring was okay, but the price is too high. Also, the transition on the door for both the rooms was not installed well. It's not tight enough to fix it and it didn't show the real workmanship.

Empire has been in the business a long time so I gave them a try and they installed laminate flooring in my unit I had just moved into. I wanted new flooring on immediately but I didn’t know too many people around in the area and didn’t have enough time to really research. The salesperson was very knowledgeable and knew all about their product but the flooring I initially picked out was recalled and the salesman wasn’t aware of it when we ordered it. When the installation date came, they told us that my order was in a wrong warehouse. Then the salesman called and said that he found out that it was taken out of inventory and recalled because it was inferior merchandise and that they had a lot of complaints about it. He came by with some more samples and I selected another one.

I thought Empire was a good company so I had them replace my hardwood floors with some laminate flooring which I was not at all happy with. So I called the company and they gave me the run around for months now. I am told the warranty is up and I have to pay 75.00 for someone to come out to look at the floors with I think is so wrong plus I didn't get the floors I wanted in the beginning. I will be calling 7 On Your Side about this issue and will never use this company again.

Empire Today's rep was very nice. He brought me samples and I found what I was looking for, right color and right consistency. I liked it and now it’s down, I like it even more. My carpeting was fine and I'm really enjoying it. They did a wonderful job but I had to cancel the deal with Empire Today. It turned out I had too many structural problems. They pointed out a couple to me but I found more as I went to try to find somebody to fix them and it has become overwhelming. I may leave it the way it is for now because it's more money that I cannot begin to afford. However, Empire Today has been extremely nice to me about it and I appreciate it. I couldn't ask for anything better.

I had carpet installed by Empire Today in one room. The installer was great and the sales rep was pretty good.

I purchased carpeting for my home from Empire Today a couple of months ago. A rep came to the house with samples and they installed it in a very timely fashion. I love the color of my carpet. It's wonderful and everybody who comes in says how plush and soft it is. Empire Today was very easy to work with and very accommodating. The whole thing was to get my carpeting in before my furniture arrived and even though they were overbooked, they still booked me and got somebody out here and did it. Everything went well. They cleaned up after they were done. They're one of the best experiences I've had trying to get work done to my home.

I was well satisfied with Empire Today 20 years ago. I had them put carpeting and they did a good job, so I thought I would go ahead and go with the same company. They also did a good job this time. I had them install soft carpeting in the living room and hallway down. I like it and its color.

It is 3:36pm on August 21. I verified my repair appt. on Friday and was assured I was to be first for the day. I've called customer service twice. This is the third appointment, others were no shows. I am trying to find out the status, so I can plan.