Empire Today Reviews

The carpet and tiles from Empire Today that were installed in my rental properties are a little bit more expensive compared to other brands but Empire Today is a more convenient choice. But I would most likely not use them again. I manage 50 properties and I could be doing a lot of business with them. But for some odd reason they are not structured for property management type of accounts. I have suggested having my own representative for all the work that I do and the ability to get bills and invoice but they said no. I am very dissatisfied and I will not recommend them. GIVE ME ONE REP AND BILLING CAPABILITY.

I had Empire Today install carpet in my living room and dining room. I've used Empire years ago, and I liked the product. Plus the first installation lasted for about 15 years with children and dogs. It's comfortable and I like the style of the carpet. It's expensive, but it's worth it and has met my expectations. However, this time, it took me two months to get my carpet installed, which is much too long. This is a special order though and was never in stock.

Empire's installation price was cheaper than the other brands I checked. I had Connect the Dots carpet installed in three bedrooms in my home. It's off-white and I like that it's stain resistant because we have pets and kids. We're really happy with it. Our experience with Empire was convenient and great. There is someone in our neighborhood who asked about our carpet, and we recommended them and gave them the card of the installers.

We knew somebody who was an Empire Today salesperson and we trusted her a whole lot. She helped us get the basement in our other house done so when we moved here last year, we gave her a call to see what we could do. My wife also liked Empire's carpet and I liked the price so we decided to hire them for the job. That lady was really good as far as helping us and she cut the price down a bit. I would use her again. We had a carpet installed in the family room and my wife likes the material and the color.

Empire Today has a good price and decent products. My friend referred me to them, and they installed laminate flooring in our living room and dining room. The installers were somewhat unprofessional as they were arguing back and forth, but they did a decent job.

Empire Today installed carpet in the hallway and in the living room. I dealt with them before and I liked their merchandise. They were also very friendly. A gentleman came out, put the carpet down by himself, and did an awesome job. It's a nice brand of carpet and it’s fussy. I love it. I would recommend Empire to anyone. They're good and they stand by their word. Everything was wonderful.

I am in the process of getting wood plank tile floors installed for the past two weeks. The tile guy shows when he wants to show. He also dumped grout on my neighbor's property. I still have all of my furniture over to one side of my house and they can't tell me when they will have someone available to complete this job. This company is the worst! I am in the middle of chemo treatments and I was told this would take three days to complete. I am getting nowhere in getting this project done.

I was very happy with Empire Today. I had them install a carpet throughout our rental home. Before going with Empire, I was considering other companies to buy the carpet from. But because Empire could get the job done quicker, I decided to choose them. Both the installers were great and I appreciate the good experience. The flooring’s quality was good as well. It met my expectations. I’d recommend Empire to a friend.

When the people came to put my flooring they were nice and they asked how was the work done. I just had relief two days after I got it but I didn't walk on it because I have a big extension in the back and I was at the back most of the time. But when I started to walk inside I asked myself, “What did I do?" After the upgrade the flooring makes a cracking noise when people walk on it and it's aggravating. It's just a little piece of wood like my fingernail that's in the hardwood, that they said is a hardwood and that's not what I bargained for because my $3,100 is not for that upgrade.

I checked out a couple of places but I had a good relationship with the salesman at Empire Today. He's a good guy. He's very understanding and answered my questions. He was knowledgeable about the product. I had a different estimate with Empire at first because I was doing more of my house. But I changed my plans and I just went with the new quote that I got from them. It was a good price for what got done in my living room and upstairs. I love the carpet. When I bought the house, there was already carpet in here. I didn't feel too comfortable with it because it wasn't mine. And this is mine, so I get to lie on it. It's good and soft. It was a fantastic experience with Empire Today. My mom had gotten some carpet from them before, too.

We have been looking for over a year at different companies and types of flooring to install in our home. We decided on vinyl tile because family had some installed in their home. We decided on Empire because the saleslady was very friendly. That is where the good ends. We were supposed to have a copy of the information we signed on a tablet, emailed to us never received it.

Empire Today was a little bit cheaper compared to others. Also, the other company I was talking to wouldn't be able to install the flooring in the living room and kitchen for about three, four weeks. The installers from Empire Today installed the flooring really fast and easy and finished it within a few days. I like that it's easy to clean up when the animals have accidents. It's a lot easier than trying to get accidents off of a rug. After I get everything fixed up, I simply take a floor cleaner that's got anti-bacteria and scrub the floor. I feel that it's not contaminated anymore. On the other hand, I couldn't find exactly what I wanted so I settled for a color that was a little darker. I had a good experience with them.

I have an upgraded stain-free carpet installed less than eight months in my house. I even paid for an expensive warranty for this carpet. In my hallway, stains appeared and just wiped it with hot water as instructed by their salesman. The stain was still there. I reported it to their customer service and sent an inspector who was also the one who installed the carpet. He took pictures of it and even told me that he will recommend to replace it.

The wood laminate flooring installation was probably a 3 star at most, the installers were in a big hurry to finish that they made a few mistakes. I called customer out of New Haven CT, several times. Eventually a woman got back to me via email. An appointment was set up for a Representative to come take a look at the problems, he took photographs of the areas of concern and agreed with me that the areas should be addressed. He assured me he would personally get back to me. Guess what, I'm still waiting. Angry in CT.

We looked around for flooring companies a little while but my wife had had a stroke and she couldn’t get around too well so it was nice that Empire came to the house. The salesman was a great guy too. We had laminate flooring put in the kitchen over a year ago. The laminate is easy to take care of and is really nice. A couple days ago, we had new carpeting installed in both bedrooms and in the living room. The carpet is commercial carpeting and it is glued right to the floor. My wife is in a wheelchair and she gets around better on it, plus it looks pretty good. We've had a good experience with Empire Today and I’ve already recommended them to my next-door neighbor who just bought the place.

Was contacted by a representative a week after installation and explained my disappointment. He told me I would be contacted to set a time for someone to come to the house to see the problem. I have yet to hear from anyone. Situation is carpet weave on top steps runs side to side. Carpet weave on steps from bottom to that step runs up and down. Suggested to the person who called that sales person not tell a customer that installers will move large items. They are definitely not movers and are concerned only with getting the carpet installed. Had I know the installers were so limited in care, I would have hired individuals to move items prior to their arrival. I am not happy with the piece where carpet ends and tile begins. Looks to have been pounded/hammered-not smooth.

We have an older house, and we wanted to replace the carpet. We considered several brands but the timeframe Empire had to get it done was a lot faster so we went with them. Most companies gave us two to four weeks, but Empire's was within three days. I wanted the carpet in before we moved in. We chose stain-resistant carpets to be installed up the stairs and all upstairs by Empire Today. We liked the color for the décor plus some of it is speckled. With kids, it hides the stains a little. Everything that got done was very nice.

This has been one of the hardest home improvement experiences I have ever had. First off the first order was unable to be placed down do to a unlevelled surface subfloor not a big deal. Scheduled for a new appointment for carpet first time. No one showed up at all. When I called the service management team stated that the salesmen didn't show up for any of their appointments. Rescheduled again the day of visit. Someone called to cancel and reschedule yet again. On the day of the appointment the salesmen did show up and we got ordered placed no problem was a great guy. Day of installation had to call and get previous deposit transferred from first flooring on to second installation. Not a big deal but if I wouldn't of called what would of happened to the deposit?

All parties involved, i.e.: sales associate (John), and the installers for my tile flooring and laminate flooring were all very professional, patient with questions and kind. They showed up on time and were prepared to handle the job at hand. Plus they left the job site CLEAN!!! Thank you and I love my floors.

Empire Today did a great job of selling me over priced flooring back in 2008. I knew they were overpriced and the finance options I needed and the biggest seller was and I quote "This laminate flooring is great. It can sit under 6 inches of water for 30 days before it will buckle". That was a flat out lie and the warranty does not cover leaks. Well if your product was so great, it should. My AC unit leaked and the flooring buckled, and quickly. So I get on chat, and find out not covered by warranty, and furthermore, they will not sell me the flooring direct. They have to install it.

Empire was outstanding to work with in all phases of the process. Barb who came out to show me carpet samples and quote the job made it actually enjoyable and listened to what I wanted and that I had a specific budget to work with. The guy who installed did it quickly and cleanly. This was by far the best experience I have had with carpet installation - ever!

The whole process from the consultation to the installation of the carpet to my condo was smooth. I received a great product with a great price. I have recommended Empire to family and friends. My place has a great feel and looks beautiful. Thank you for a job well done.

Compared to other companies, Empire Today is a little more expensive but they had a better schedule so we had them install stain and pet resistant carpet in the family room, the living room, the dining room and the guest room. They did the stairs too. The installer was excellent and did a great job.

Extremely satisfied with quality of carpet and installation. The appointment was met on time. The installers were very courteous and qualified. They reviewed the product and installation to make sure of satisfaction before leaving. I had a very bad experience with home depot over the same installation. If they could not complete the job they should just say so and not measure and quote.

The carpet installer arrived without enough carpet for the job. This was inconvenient as I had to take time off of work twice. There were misunderstandings as to the payment terms and required extra time with customer service and the installer. My name is not spelled correctly in your files even after I pointed this out to the sales rep. It was not a completely enjoyable experience.

I think I overpaid for my carpet. I requested a breakdown of the 50/50/50 "deal" I received, and have yet to see it. I called Empire and requested the breakdown, and they said that I needed to get it from my sales rep; which just tells me that the "deal" is different from rep-to-rep, customer-to-customer. I feel totally ripped off. There was an uneven spot on our floor that we never felt before, and instead of telling us about it, the installer installed over it.

Wood-like tile: The salesman and installation crew were very professional and they both did a great job. Install was done in 2 days. Even at half off, I thought the price was somewhat high compared to other companies but went with them anyway. Very happy with the outcome.

Pleased with the installers. Clean up and punctuality were appreciated. Felix ** was helpful with information dealing with the texture and color. Thorough information about the warranty and cancellation if warranted. Only wished that a warranty sheet was left with us.

The first installer was extremely nice and worked hard. He did make a couple of poor installation and he did not explain or answer to the fullest. This may have been a result of limited English. The man who came to correct the problems was a genius at work ability and satisfactorily answering our concerns. Thank You Empire.

The sales experience was informative, helpful and not pressured. The installation team was thorough and considerate. However, my customer service experience was horrible. When the carpet truck was "lost", the lady on the phone was very rude and inconsiderate, even when I tried explaining to her my extenuating circumstances. It took me calling the salesperson directly to get answers and to find out when my carpet installation date/time was being rescheduled to. Overall, I would use Empire again and recommend them to my friends and family, with the understanding that the customer service reps aren't very helpful. My family and I are very happy with the new floors!

Laminant Flooring - I have used Empire 3 times in the past year and they do good work. The last time was 8/24/17. The floor is great but they did not use quarter round to finish off the floor at the baseboard and it looks like it's not professionally installed.

I used this company for a second time and they did a fantastic job. The new floor is beautiful and I couldn't be happier. I already have another project in mind for them and will have them back out to do it pretty soon.

The salesman was so professional, friendly and helpful; he listened to me re: what we wanted to do and did not, thankfully, overwhelm me with too many choices. We found just what we were looking for. He scheduled us for installation within the week, we had prices, and when my husband had questions the next day, he happily came back and resolved the issue to my husband's total satisfaction. Installation of the laminate and the carpeting over two days could not have gone more smoothly: professional crews, care with the furnishings we couldn't move, speed and efficiency as well as an excellent job of cleaning up. We couldn't have been happier.

We had a great initial experience with our consultant when he came to our home to set up our install. Unfortunately, on the scheduled date of install, we got a call saying that the install team couldn't make it. We tried and tried to call back to reschedule and couldn't reach anyone and never got a callback. Finally Empire emailed us with a new install date that they chose and we had to scramble with our own plans/schedules to comply. The install team arrived this time and did a great job. So the end result was great but getting there was definitely frustrating.

After a couple of no shows by the initial salesperson everything was fantastic. The salesman was very helpful showed us lots of samples and combinations for our floors. The installers were great. The hardwood installers lead by Vladimir did such an outstanding job right down to being very detailed with the final trim out of the floors. It actually looks better than the original construction did. The carpet installers were very quick and efficient and also did a great job. Overall I would use Empire again and will suggest you every time I get the chance.

It all... just worked out!!! I hope to at least 30 years of use on this purchase. It looks great and very easy to maintain. I thank you, my mom thanks you, good luck and take care. Should we decide on additional flooring in the future... you would be the first we'd give first consideration to.

My sister had a really good experience with Empire Today. When the reps came out here to sit down and talk to me, I enjoyed meeting with them, so I went ahead and had my floors installed by them. The floors they did were the ones in my bedroom, in my living room, and in my closet, and they were of the same kind of materials. The young lady that showed me the flooring was an excellent sales person and the people that put the floor in were really gracious. If I ever have to do floors again, I will surely let Empire Today do it. It’s just an excellent job they’ve done for me and I couldn’t be any happier.

I tried looking online and there wasn’t anything in particular that had caught my interest. I saw Empire Today’s commercial and the jingle got stuck in my head when I was listening to it. Then I had Empire Today install carpet in multiple rooms in the upstairs and the stairwell. The guys who came in were hard working and efficient. The cost and quality of the new flooring were perfect and I love it, and I recommended the company to some other people I know.

A friend recommended Empire Today and I had them put in three rooms of carpet. Their cost and quality are way better than the other brands, and they were friendlier, too. They came on time, installed the carpet really quickly, and did a really great job. I like that the carpet is really soft and plush. And the warranty was really good. It exceeded my expectations overall. I would recommend them to a friend and would probably use them when it's time to replace it again.

My mother passed away and I was fixing up the house to get it sold. I had carpet installed in three bedrooms and working with Empire Today was much easier than with other companies. Their salesman came out to us, put the whole thing together and it was done very quickly. The installers called before they came and showed up when they were supposed to. Everything was done exactly as the salesman said. Empire Today exceeded my expectations.

The installers never showed up on the day they said they would and we never got a call saying they wouldn't be there. When we called customer service to find out what happened they said they would compensate us for our trouble. Never happened. Install was terrible. You could see the seam. I would never recommend Empire!!!

We ordered carpet from Empire a few months ago. The sales experience was great; lots of choices, differing price points, and felt like we made a good decision. But on the install date, they showed up 2 hours late --- AND THEN WERE AT OUR HOUSE FOR NINE HOURS. They didn't leave until after 11:00 PM. The installers were clearly inexperienced and complained that they had to move furniture (which we had paid for as part of our package). Moving furniture took about 15 minutes total, by the way. Around 8:00 PM I tried calling the sales guy to say they needed to leave and come back as my kids had to go to bed. I couldn't get a hold of him so I told the installers they needed to leave by 9:00 PM. They argued with me and told me that if I didn't let them finish, they would leave the carpet unfinished and wouldn't be able to come back for at least a week. I let them stay because I had already missed a whole day of work.

The representative who was supposed to come between 5 and 7 pm well he never showed. I call to find out why and register my complaint and all I get is they cannot reach him by phone, did I want 50.00 off my order and to reschedule the appointment. I got no apology and 50.00 is not enough to compensate me for not getting an explanation as to why. I did get hung up once and spoke to a supervisor and still no results. I have told this is not the way to business and I am not happy and have lost me as a customer. You make an appointment. You show or you call or you have someone call.

I ordered some vinyl tile to replace my kitchen floor. The installer came on Sept 6, finished and left. After they left, I realized they had put the vinyl under my dishwasher so now the dishwasher door is not opening properly. Also on several spots the floor squeaks. I called on the customer service the next day, Sept 7 and complained about this. They said they would get someone to call me back to fix the issues. No one called.

We heard that Empire Today were good products and the price was reasonable. We’ve had a vinyl flooring and rug from them. We’ve also carpeted the rest of the house. All of the floorings are effective, comfortable to use on bare feet and we haven’t had to do any serious cleaning on it. It was a very good experience.

I called Empire Today, got a quote and it was easy. My sales guy was great, and the installers were very pleasant and they did a good job installing the carpet and luxury vinyl plank flooring in the basement and the stairs. I like the luxury vinyl plank because it’s easy to clean. I have animals so that’s important. I absolutely love it and I’d recommend them.

I got some carpets installed by Empire Today in two rooms and in the hallway. Compared to other brands, the cost was a bit different, but overall the products were all similar. However, Empire Today was quick, easy, and professional. They offered me a six-month financing period. The two guys were also some of the best professionals I've had to work with thus far. Being able to enjoy new carpet inside the house now is great but the new flooring has met my expectations to the point where I'm going to probably use Empire Today again after I finish paying this off. In the next seven months, I'm purchasing some hardwood or laminate flooring.

Empire Today installed some flooring in our living room, hallway, and kitchen. We considered doing it ourselves but we’re not young anymore, and I liked that Empire today moved everything for us. We always wanted the wood look in the kitchen and the vinyl flooring looked like wood. We also wanted the floor to be waterproof. We had a problem in the kitchen under the cabinet that wasn’t covered when we originally made the plan. I had put gray vinyl edges kick plates under but those things needed to go because they didn’t match the wood at all. I told the installers to give me the three-quarter rounds and I’ll put something else up there after they leave. But they said no since the three-quarter rounds won’t fit and whatever I put up there is going to change the measurements slightly. My husband suggested to cut some of the planks from the floor as kick plates and then put the quarter round up. That’s exactly what they did and it looks great.

I had floors installed by Empire Today. We got several bids and theirs was the lowest. The product that we picked was nice and I like the looks of it. We’re very happy with it. I also liked the gentlemen who installed it. They were hard workers and they worked long hours. It was hot when they did the job, but they were very pleasant and they did great. One of the gentlemen, Saul, explained everything they were going to do every day and always cleaned up before they left.

My wife and I did a little shopping and we settled in with Empire Today for the installation of carpeting at home and for a rental property. It's in the basement staircase of our home and the two bedrooms in the rental property. The quality of the product certainly is everything that we wanted and expected and the quality of the installation was superb in both instances. We're satisfied with the product and I liked the feel of comfort under my foot for both location.

For the quality and the cost, Empire Today was superior to the other places that I looked at. The carpet I got from them has a 15-year warranty, and better quality and price, compared to the other one, from another company, that had a 10-year warranty. I wish I could've chosen a darker color but there wasn't that color there. But I like the idea that it’s stain resistant and how well it’s treated, which most of the carpet is but I’m loving it. It brightened up my house compared to what I had in there before.

We went to a couple of other stores and called Empire Today to check if we can get a better deal in the installation cost. They had a better price for the installation than Home Depot. The carpet that Empire Today installed in our basement and stairs is very durable and low pile. Plus, the installer was fast and courteous.

Empire Today installed laminate flooring in the hallway of our home. It was much better than what I had before and it met my expectations. Their installation team was always great. Sometimes their English isn't as good as it could be but we get through it. But the customer service rep got confused. When the installers were waiting to do the job I was quoted a certain price and somehow they had $200 more on the invoice and that wasn't right. So the installers had to stand in the driveway and wait for customer service to get their acts together before they could start working. It was delayed by about two hours but it wasn't the installer's fault. The installers are just really humble and hard working people. They're all fabulous.

Empire Today installed my carpet and I like the speed in which they could install it. They were fast and professional. They really went out of their way to make sure that I got scheduled in time for when I needed it. I like the quality of the carpet, especially the stain resistance. Empire Today is better than I expected.

I had a carpet installed in the room, the stairs, the hallway, and the study room, and wood installed in the living room, the dining room, and an office. However, I had some complaint over the woods. Some of the corners had little damages here and there. I think it was damaged when it was installed because we've seen all this stuff the next day. I called and Empire Today sent a service guy who looked at it. They were supposed to call me back but I haven't gotten a callback yet and I've been waiting on Empire for almost three weeks now. It's just a few problems though and everything else is good. I will recommend them.

I had dealt with Empire Today before so I went with them again. I had them lay green carpet in our home about a year ago. Then my son decided that he wanted to pull the green carpet out and get another color. This time, he had them install a gray carpet and he got that paid for. The installation was easy to go and I liked that they did it all in one day. The carpet we got has met my expectation. I like that it is stain resistant and easy to clean. I would definitely recommend Empire Today. They’re great and easy to work with. In addition, I’m really impressed with the price which I thought would be higher, but it was fair.

Empire Today is cost effective and simple. I had padded carpeting installed in the entire upstairs and the stairways in my new house, and my wife likes it. The installers were fantastic. Some of the rooms were larger than normal and they needed to have seams in there and after the guys were finished installing, I couldn’t find the seams. It was well done and they were quick, efficient, and very polite.

The problem with my laminate flooring was fixed on 10/3/17, with the exception on 3 bolts that were not screwed back on to my railing. My husband ended up putting them back himself, it would have been nice if the empire guys had done it after installing the laminate floor. I am happy my floors are fixed, it took longer than what I expected and a lot more of my follow-up it would be nice that Empire follows up with their customers more instead of relying on their contractors feed back. They do have very friendly contractors, Carlos was very helpful and respectful.

I will make this short and sweet just like Carlos's and his crew made our flooring installation. Great price. Arrived when agreed. Fast work and clean up after themselves. They even puttied the finishing nail heads around the baseboard. Perfect job, entire house and two bathrooms finished in one day. AMAZING!

Beware, your experience is going to largely depend on who you end up dealing with. We had someone come out and give us an estimate, which was much higher than we expected based on Empire's advertising. When we asked why it was so expensive, we were told that it was because it involved stairways and the shape of the space, and there was no way to do it cheaper. Made the mistake of believing him, and went ahead with the job.

Empire Today installed laminate floors in the great room, a part of the hallway and in my bedroom. When I called Empire Today, they were very courteous. A lady came right out and was nice. She took the time to show me a few things to choose from and helped me choose the right one. The installers were nice as well. They were late getting here but they called and said they were coming out of Orlando and they had to get this together. When they got here, they did what they were supposed to do and they were good. The laminate flooring is easy to keep clean. However, when I dropped something on it, I can see it right away. That’s what I couldn’t get over with. My grandbaby likes to walk barefooted and when she came out of the bathroom, her feet were wet and I could see right where she stepped at. Other than that, the flooring is nice.

We had Empire install carpet throughout the whole house as their price and quality were the best. We had them install carpet throughout the whole house and I like the carpet. It was good. Plus I love the installers. They were efficient. I tried to offer them things to eat but they were all super focused. They told me it was going to be two days but they got it done in one day and they helped me move stuff.

I had carpet installed by Empire Today in the front room, bedroom, master bath, and hallway. The cost of the products from other flooring companies was ridiculous unlike Empire Today's. The color of the carpet is what I like most because all of our furniture are art and everything stands out on that carpet. Also, the lady that came out was really nice. However when I had questions, one of the Mexican guys who came didn't speak English and one of them spoke little English and I don't speak Spanish. I had to call them back because where they put the carpet towards the end of the kitchen started coming up since they tried to tuck the carpet under my slate. But they came back out, put a strip down and it's been all right. Overall, my experience with Empire Today was very good. My wife and I are happy with the carpet. We liked it and have recommended them.

I like the carpeting installed throughout the living area and the bedrooms by Empire Today. It was wonderful and very nice for the vacuum to walk on. Another thing we liked about Empire Today is that they were here on the day they set. It was wonderful because we had gone with another company before and we had to wait six weeks to get the carpeting in. The workmen from Empire Today were very courteous and swift too. I couldn't believe they got in and out here in just a couple of hours. They were very good.

It was very easy and simple to work with Empire Today. I got laminate and tile flooring from them and these were installed on my stairs, landing, and hallway in our home. I considered installing the flooring myself but I realized it was too hard. So, I decided to go with Empire Today. Besides, I've used them before in the past and I was happy with their services. The salesman and the people who put the flooring were great. The flooring dresses up our house and it looks cleaner compared to the carpet on the stairs. It makes the house look nice too. My wife is happy because she likes the flooring.

On August 30, 2017 we had carpet laid in our home and it was paid in full when job was complete with check ** dated 8/30/17. The installer called the transaction in on his cell phone for the full amount and left. Everything was good, we were happy with the carpet and payment being made. He did his transaction electronically and returned the check to us saying he didn't need it, it was already handled and paid for on his phone.

I used Empire Today before and now had them install some carpet in three bedrooms, in the den, living room and master closet of my house. I like the thickness of the flooring and the installers were nice guys. I understand that the rolls were heavy but the installers need to be a little more careful. They came in and dropped those rolls. The backing of that big roll gets slammed up against my wall and hits my paint so when they left I had to go and retouch the paint. But other than that everything else was fine.

I had carpet installed by Empire Today in two locations. Empire was a little more expensive than other brands I considered but they came down when I asked if they would match the price. Also, they can get the job done very quickly. Everybody was very competent and they knew their job. The salesperson was excellent and flexible. Then the installers came out on my timeline that is longer than theirs, did the work, and were very nice. It was a clean experience. But one lowlight was that the carpet installed in one place was not the right color because it was lighter than what I had initially got. They also didn’t install on two stairwells but they came back straight away and did those. Overall, Empire is reliable and the experience was easy.

I had my carpet installed by Empire Today. They were able to match the price of the other companies and they were able to install it much sooner. I love the color of my carpet and the installation went well except there is a seam where it meets from our bedroom door to the hallway and it is very noticeable. Overall, Empire has met my expectations and they have been excellent.

This is the second time I've used Empire Today. I was extremely pleased with their professionalism and the quality of their workmanship on the vinyl laminate in my first home and when I moved I decided I had to have this in my new home. We put the vinyl in our child’s room because we have a special needs child and there were bathroom issues. It's for easy cleanup. I'd love to hardwood flooring but it's cost prohibiting. Nevertheless, everything is fabulous and I'll recommend Empire Today.

Never followed up and disrespectful manager - Empire Today has failed me and my family. We did not receive the level of service from the managers or customer service reps. Everyone dropped the ball. We were never called back by a manager. My floors were measured wrong, twice, delaying the process further. I received my Carpet install but not my laminate. No one ever came, called or seemed to care.

We had the living room, dining room, and kitchen installed with laminated wood 2 weeks ago by Empire Today. We looked at Lowe's and Empire Today was better in terms of cost and quality. It was a better fit. I like my whole flooring. Before we had the dark wood in the kitchen, had carpet in the living room and we had hardwood in the entrance. It was just a mix-match. Everything matches now. Empire's workers were fantastic. My new flooring has met my expectations. It was really good. My friend had seen what they did here and she's having her entire house done tomorrow. She's having three bedrooms, the living room, kitchen, bathrooms, everything done tomorrow.

Empire worked for us before and we were happy with them. Then we had them do a hardwood floor but they couldn't install it the way it was designed. It's something that the salesman missed. He miscalculated and as a result, we had to change our plans. What happened was he needed to do a room up and he didn't know that we got a circular stairway at the end of the room. Four or five feet of that has got metal underneath where they couldn't put the flooring. They had to put a piece of carpeting down where that was instead of wooden floor in the entire room but it was all okay. I got an extra charge on it, though and I'm upset about the extra 200 bucks that I had to pay which they didn’t even offer any explanation for.

We had Empire Today install carpeting on three bedrooms, two hallways, and two stairways. They went above and beyond our expectations. The gentleman who came out with the product and showed us everything was incredibly amazing. Our experience was amazingly fantastic and we called our friend the other night and they also got an appointment with Empire Today.

Empire Today installed carpets in two bedrooms and a closet in my home. The carpet is a little different but similar to what we had before. The installers suddenly left without putting back the little piece of wood that separates the carpet and the hardwood floor. They also had to remove the nails to lift it out and it cracked a little bit. But they put it back in so it's not noticeable and it looks fine. The carpet looks nice. They put it in really tight and we're satisfied with it.

These guys are horrific! I scheduled an appointment for an afternoon, took time off of work to be home and they never showed. When I called to find out what happened, I was told the representative had to go pick up his kids, so they asked me to reschedule for the next day. I understand this stuff happens so we rescheduled and I took yet more time off of work. Yet again, no one showed up for the appointment and they also were not answering their phone! I called the corporate office to tell them what happened. They gave me a story and apologized over and over and asked me to reschedule for an evening a few days later. So shame on me but I actually rescheduled for a third time... Can you guess, no one showed up AGAIN! No call just never showed. I called and as you can imagine they asked me to reschedule for a 4th time! NO THANK YOU!

Empire Today installed my floors and everything went well. I like the dark colors of my floors and it has met my expectations. The salesman was very good and the installation team cleaned up after themselves. They did a fabulous job and I'll recommend them to a friend.

Recently, we had carpet installed in the living room, the dining room, and a bedroom on the first floor, and then upstairs in the hallway and two bedrooms. This was the fourth time we've used Empire Today and we've been satisfied. I usually catch them when they're running one of their sales and we've always had carpet, although one time we had tile or stone type floor.

I’ve had carpets by Empire for 3 times in the past and with those previous experiences, I had them install another one in the family room. It was very quick so that was nice. It was a great experience.

We had Empire do our house flooring when we built it and we were happy with it then, so we kept using them. We hired them again when we had a flood in our basement. Our carpet was fine, but the padding was soaked. So we ripped out our padding, dried our carpet and we had Empire install the padding and put the carpet back down. We also had them put some flooring in our bathroom.

I had Empire Today install some carpet at my home. The installation was good but they cut my telephone line and now I can't get a phone line. It's an emergency line if my mom ever needs help. I have to go now to a neighbor's house if I need to call her. The phone company came out here and told me it cannot be fixed unless you rip out all the carpet and find out where the problem is. I told Empire about it and they said, "Send us a bill and let us know." We're talking about 1,500 square feet upstairs they have to pull out and I don't have time. I'm not going to go through all the hassle.

On 8/28/2017 had a salesman out to the house to give us a quote on tile floor. We decided on the tile and gave them a deposit of half of the cost of the job. We set a date for install on 9/11/2017. Hurricane Irma happened so they canceled for the 11th. Ok I understand and rescheduled for the next day. The installers came out to the house and after an hour of being at the house said they could not do the job because the floors are too unlevel and told me I needed to get a contractor out to level the floors before they would put down the tile.

The vendor that did my carpet was awesome. They rearranged furniture in my family room and my bedroom, I absolutely loved what they did! My bedroom is a sanctuary! I really enjoyed the experience. After 20 years it's like having a new house. Thank you.

We had Empire Today install wood flooring in one room and it met our expectations. I had another person give me a bid but Empire Today’s bid was lower. We also replaced an old carpet which made it a nice new floor. The installers were really good but the people in the office were hard to follow sometimes.

We had Empire Today install carpeting in our newly bought home. They worked on our living room, master bedroom, second bedroom, and hallway. We also looked at Lowes but we weren't comfortable with the answers they gave us. Lowe’s was also going to be a little bit more expensive while Empire had the half-price sale going on. My fiancée also mentioned that one of her family members used Empire and was very happy with it so we went ahead and called Empire.

I was looking for a carpet and flooring for the hallway and I got an estimate from Lowe’s where I live and it was a little higher than we anticipated. The lady I work with told me to give Empire Today a call. The cost was about $700 cheaper than Lowe’s and the selection was good that I didn’t have a problem picking out anything I needed. The gentleman that came out did an excellent job explaining everything. I didn’t have any qualms with the work they’ve tried to do, it’s just it didn’t go as smooth as we thought it would.

I had carpeting installed at my home. It’s for the stairway, three good-sized upstairs bedroom and big hallway. The Empire salesman did a wonderful job and he nailed it. He highly recommended an installer who came in and did a wonderful job as well. He was even gracious. Overall, the Empire's product quality is good and I'm happy about the carpeting.

We decided to go with Empire to install laminate flooring throughout our house, and the entire experience has been a nightmare! We were told they would be sending a crew out (not knowing that they use subcontractors). Well one guy showed up claiming he just had to fire his partner so it was just going to be him, after the 2nd day we knew something was not right. The floor was very very soft in a few spots. We called to ask about it and we're told over and over again that that was normal for laminate. Not knowing a whole lot about laminate we trusted his word. The day after he had finished we noticed a crack in the one floor board, frustrated we decided to call Empire. After finally a WEEK of calling and leaving voicemails we got a call back that they would be sending someone out to look at the floor. They sent out a different crew of guys who told us how horrible our floors were.

Our experience with Empire has been horrible! Salesman stated furniture moving was included. When installers arrived they refused to move any furniture. I called and cancelled the transaction based on the salesman misrepresented services. The lady said my deposit would be refunded within 7-10 business days. It's been a month and I had to call them again for my deposit back! They are the worst company I've ever had the displeasure of dealing with. Unprofessional and dishonest! Buyer beware!!!

We have had our carpet in our home for seven months. The carpet is already showing wear/breakdown. Empire Today came out inspected and their inspector told us that yes the carpet is wearing down. It's not holding its retention and the carpet fibers are untwisting. Empire then stated they had to send another inspector out to inspect, this inspector was supposed to be a third-party inspector. He also sided with us and said he would do everything he could in his report to help get this problem resolved. According to Empire that inspector said that it was normal wear and tear and that there wasn't anything wrong with the carpet. We were sold carpet that was supposed to be able to handle high traffic, we also purchased an upgraded pad.

Empire Today did a great job installing vinyl flooring from my kitchen to my washroom. They do monthly payments, so I decided to go with them, and I enjoyed what they did. I also like the guys who came to my house and installed everything. When I need it again, I want to call those same men back. My new floor has met my expectations. The vinyl is easy to clean plus the design would match my cabinets and walls.

I had carpet installed in the basement and it’s pretty good quality. The installers came and they did the whole basement. It didn’t take them time and they were done. They were very good at it and very polite. And I told them that I wanted the leftover and they rolled it up for me and I put it in the garage. Everybody went their ways and everybody was happy. My wife was happy, that’s what counts and I’d recommend them to anybody.

I lost my significant other in July and there were things that I needed to do to the home that Joe didn't do. The package deal that Empire Today offered made me decide to go with them. Empire Today installed carpet and blinds in all three of my bedrooms and installed blinds in the kitchen as well. I was also going to get laminate flooring from them but I got a phone call telling me that they were out of stock and they would send somebody over to change it. I was disappointed about that.

I had Empire Today install a carpet in my basement. I initially considered other brands, but I had been in business with Empire before so I felt more comfortable with them. I got a better deal with them as well. The sales rep was really nice. He came with the samples and let me choose. In the end, I chose the Short Nap Berber-type carpet. I originally had an appointment scheduled for installation, and I waited and waited, and then started calling but nobody answered. Then I received a call at around 11 telling me that they won’t be able to keep my appointment because one of their trucks had gotten into an accident. I was really upset about it because time is precious and Saturdays are the only time I have to take care of my business and spend time with my family. So, I told them that I should be compensated, or at least get a deduction from the carpet cost. All they could do is give me a $50 refund. My total bill was supposed to be 925 instead of 975.

Empire Today did the carpeting for two bedrooms, the library and the staircase at our home that we only occupy part time. We went with Empire mostly because of the convenience of having the sales rep come to the property and meet us there so we could get an idea of how it would look in the home. We had shopped a little bit prior to that and we knew what we wanted basically. The salesman, Jeff, was very personable and was eventually able to give us a price that we were comfortable with. It came very close to matching a quote we had from other company. We also liked the color of the carpet.

We made the install date in June for the flooring and carpet to both be installed on 8/5th. We were phoned the day before that the flooring could not be installed and we needed to make a different appointment. The explanation we were giving was that they didn't have an installer available. After several phone calls on 8/4 a call we finally returned the morning in 8/05. The woman said there was no way that our flooring could be installed and then preceded to say it was our fault because they offered appointments (all during the week) and we would only take a weekend appointment.

Empire Today is the only company that I’ve been using. I had them install the carpet at home and my experience was perfect as usual. I’ve had the same workers twice now and they are very professional, amazing and good people. They go above and beyond and deserve a raise. The carpet has met my expectations plus I really like the padding.

I heard people say that you can get the best buy from Empire so I called them. I got the idea of that particular thing that it provides because I have animals. Especially when somebody said, "Well if you have a pet and it happens to pittle on it, it holds its shape and it's easy to clean up." It does that and I'm happy with it. I'm very satisfied. One thing I didn't realize, I have a handicapped son who uses his scooter and he leaves it in the basement there where I had the flooring installed. It wasn't as anti-destructible as I thought but I understand they can't do everything. So I'm not complaining about it.

Empire Today installed vinyl flooring in our kitchen. My other floor was terrible and its tiles were popping up all over the place. Empire did a phenomenal job in getting all the other tiles up, leveling the floor and putting the new floor down. It's absolutely beautiful and was much better than I expected. I’m very pleased with it. I love its color and how easy it is to clean. I had to call a couple of times to get the warranty on it since I didn't receive any. Overall, Empire was great and very professional. I’ve already told people to go with them.

I got an estimate from another company and Empire Today was a little cheaper. Also, I've had them install some other floors for me before. I recently had them install vinyl on our kitchen floor and I like that it's waterproof.

When the salesperson David ** came out to provide a new estimate, I was initially told how quickly and professionally the job would be completed. The job was in my open area (living room and dining room are combined and the area encompasses about 680 sq ft. He gave a time frame of 8 to 10 hours. I was told the quote included furniture being moved and carpet hauled away. I accepted the quote and this is where the customer service ENDED.

I got Empire Today rugs and vinyl flooring. After considering other brands they are pretty much equal with each other. The only thing that was a lot better was the financing. Also I like my flooring's colors and the ability to clean them a lot easier. The sales reps were very good at what they did. They were amazing. They’re very professional and courteous. But besides that everything with the company was a huge headache.

I had Empire Today install a regular indoor and outdoor carpet down in our Reno building. They have also installed hardwood flooring in my kitchen. I have considered other brands. While Lola’s was the most reasonable in terms of giving about the same things as Empire, I still looked at the price. And so far, their flooring met my expectations. I liked that the hardwood flooring looks like red berries.

The salesperson from Empire Today was professional so I had their team install wood laminate in several rooms. The new flooring exceeded my expectations and the contractor that they had sent out to put it in was exceptional.

We shopped around and found that Home Depot and Lowe’s and were a pain to deal with. They didn’t seem to be worth the $10 that you would save. Some of the stuff was a little cheaper but the Empire salesman did the carpet on our next-door neighbor’s house so he was recommended by them. He came in and took great care of us so we went with him. We had them install a carpet in one of the bedrooms where our baby grew up in. I moved her into another bedroom and so we wanted to redo her previous room. The service was great. The sales guy and the install guys were really cool and professional. It was a good experience the way they treated us made the cost worth it.

I had Empire Today install rugs on our kitchen floor. I bought an inexpensive carpet that their sales rep suggested. He was very nice but he didn’t tell me that the little nails would show on the sides. I would’ve gone up probably a grade higher. The carpet itself is okay and the kitchen floor turned out okay. We picked something from the samples which the men who came out brought, but when they got out they told me that it wouldn't work. They had to put some kind of a leveler and it’s going to be a $1,000 more. So then I said no. We had another one and they assured me it would work.

Empire sales rep visited 7/29/17. He provided a carpeting quote for approximately $2,000 for three bedrooms which included a master bedroom, master closet (2' x 10') and hallway; basically 3 rooms and the connecting hallway. He did not provide me with a copy of the quote or the contract. I told him I'm a single mom and need to save money and that I would get back to him about the installation.

I had Empire Today install some carpet in the living and dining room. I called them prior because I was under the impression that their prices were the best. And I decided from some honest feedback that I had gotten from friends. I like the carpet's colors, texture, and quality. And overall, I'm happy with the product and the installation. It’s been a very positive experience.

I was very pleased with Empire Today. I had them install carpeting in my three bedrooms upstairs. I went to Home Depot initially but they were jerking me around. They didn’t come to measure and they were telling me that they didn’t have the measurements. I’d have to go out to the store and get them. Then my granddaughter told me that Empire was having a special and I took it from there. Empire came out right away. Not even a week later they were here installing.

We had laminate flooring installed in our basement by Empire Today. The installers were nice and did a good job. The basement wasn't a big space and the job only took a couple of hours and it was done very efficiently. The product is also durable. Overall, the experience was very easy and we were really happy.

I had good experience with Empire before when I was in California. I met the owner who serviced me himself. He was pleasant and he did carpet in my two story house. This time, I had Empire install wood flooring for the family and dining room. It was raining when they were installing it and they've finished it in less time than I thought. And I'm satisfied with that. Also, they have proven to me that they stand by their product. I have recommended them to other folks.

I have stated this before and a small refund was given for the cleanup. The installers used their saws inside to cut flooring and made a huge mess. Walls, windows & screens had to be cleaned. Bathroom door was shut but dust made its way into the room causing us to have to throw some items away ie. toothbrushes, toilet paper, plus had to have some items in the walk-in closet dry cleaned.

There's no one like David @ Empire for the Lakeshore and his team of installers. They installed beautiful carpeting in my first home (condo) - my home that I moved to, and now my 3rd (and final) house. They were in, and out of there in a few hours, the place was spotless and installation perfect. Dave never lets me down, works like a dog, and is professional, courteous, and an asset for Empire. Thank you again (P.S. when the others don't bother to call back or show up, Empire always did, and has continued to so as such).

The salesman gave me a price of $1200 for vinyl, $200 for padding plus taxes. Upon installation I found that vinyl doesn't use padding. To my misfortune, only the total was put on my order form and there were no transition strips for my 2 doorways. I called the main office and they would not help or even try. I was not allied the salesman's phone number. I called Corporate and no help. I am out the $200 for a pad. In addition it took them 11 days to install transition strips. I was overcharged and no one cares. No help or any kind of apology... just that I signed the invoice that showed no breakdown of price or tax.

My wife and I called Empire Today to replace the carpet in our living room. The salesman, Tony, came out and we told him our needs and concerns. We just gotten two new puppies, miniature Schnauzer breeds, and was concerned about flooring that can withstand accidents and scratches from their nails. Tony assured us that laminate flooring was the way to go. The flooring was coated and sealed to prevent scratches. If any damage did occur that Empire would fix it and the flooring had a guarantee. Not even a full year later, we had two spots with scuff marks from the dogs. Empire said we would have to pay a service charge. The product didn't hold up like the salesman promised and where's the guarantee? He sold us a product with false promises in order to gain a commission. Don't use Empire Today!! They are full of false statements and promises. They don't deliver on what they say.

Empire Today was recommended to us. The installation went well and the people who did it were good to deal with. Empire Today was supposed to issue a gift card to the people who recommended them to us and I was told that upfront with my initial call. However, when we tried to get that taken care of it was quite a process and Empire was not accommodating. We had to make several calls, as did our neighbors who recommended them to us. Finally, they received their gift card a couple of weeks ago. But that process was not good and was not very professional on Empire's part. In total, start to finish, the experience was pretty good except for the very end.

I asked my wife what she wanted for her birthday and she wanted wooden floors. I saw Empire Today's advertisements and got the paperwork for the 50% off deal. The price was pretty good for the solid wood flooring we had put in our two hallways and our dining room. The installer and his helper were fantastic. The little helper even worked his butt off for us. They did one full day of installation and then half a day on the second day to finish up everything. I have good subfloors so that made this installation so easy and it was all done nicely. They also cleaned up afterwards. We’re very happy with the job and the people that Empire Today sent out. The product blends in nicely with the wood floors in our kitchen and my computer room. We like it and I would recommend Empire Today.

I’m very satisfied with Empire Today. We had them install some carpet on our stairs on July 5th. I was referred by one of my co-workers who just a couple weeks prior had some carpet installed. He said, “Hey, you should check Empire. They got good prices.” They also did a good job on his place. We live in Wilsonville, Oregon and there’s a warehouse right down the road about a mile and a half from us. We stopped in the warehouse area to make an appointment. Their reps told us that they’re not a showroom, but they can get somebody come out for an estimate. It was a smooth process. However, they’re about two weeks behind on the install which wasn’t really bad. Empire’s team also did a good job on the installation.

Empire Today installed carpeting in the hallway and in the bedroom. Everything went well and the fellows did a wonderful job. They were very good, hard workers. They got in, did their job and got out. The representatives at Empire Today were all very nice and the flooring absolutely met our expectations.

I wanted the carpet removed and a different flooring installed in my walk-in closet and two bedrooms. I considered Home Depot, but Empire Today can do what I wanted. They were professional and did exactly what I wanted. I would recommend them.

I had carpet installed in my manufactured home’s living room, hall, and two bedrooms. Although I’m happy with it, I wish I shopped around a little bit more but I had to get it done. They over advertised and got more business than they can handle. I got it on advertisement and I'm sure everybody else did too. They had to postpone two or three times. There’s also a stain that won’t come off. Overall, I’m satisfied and would recommend them.

The wood vinyl tile is beautiful. The white trim is quite nice but the brown trim we were not told about and would rather it be gone. The brown trim makes it look like it is hiding mistakes and it has begun to peel on the edges and we have had our tile for only a month. The workers were very friendly & hardworking. We were told to expect it to take 2 days. They did it in one day which really was a mistake. They were at our house from 11 am until 10 pm which was too late. There were a few problem spots that needed to be fixed like the thresholds moving in all of the doorways & where the hallway & living room met.

I had a flood and lost all my flooring. I had Empire install new carpeting and laminate. Laminate was supposed to be installed at front door and they carpeted it and now closet door won't open. I have been in contact with company repeatedly over past week trying to get this corrected. To make a long story short I am still waiting for this to happen. I was told by Joseph installation manager that it would be fixed and I would receive a new closet door paid for by Empire. Still waiting. I am repeatedly put off when I call.

Called Empire, scheduled an appointment, cancelled doctor’s appointment to get my estimate on my flooring. Called, said appointment is cancelled, no explanation. Rescheduled sat and waited and waited for them to come out to give me an estimate. No call, called them. Said that my phone just rang. Did not ring through. They cancelled me out again. Asked for corporate number, called them. Got "press 0 for help" recording, no operator. Kept calling back same recording. Called another number. Asked for a supervisor. Kept me on phone 20 minutes no answer form supervisor. Very poor service.

I was disappointed when I inquired about the half price sale going on and was told there was only one product that was part of the half price sale and it was one design and one color carpeting and I was wanting the carpet tiles. The TV ad before and after my purchase said carpeting, tiles, and all flooring was included in the 1/2 price sale. I feel like I was taken advantage of and I had no way to dispute the salesman's claims. I really am pleased with the carpet tiles I had installed and with the installers and the job they did. Those guys did a very nice job and the carpet tiles look great.

I had an apartment recarpeted last month. The price was great and the installation was awesome. Nothing to clean up. Just pay for the job and have tenants move in. Everything was left clean. Thanks Dennis for a great job. Be calling you soon for another carpet installation.

Empire Today was three times lower compared to the other brand I was considering and the quality was much lower. My sales guy, Michael, was absolutely fantastic too so I had Empire install carpet for my home. I like how it feels really fluffy and soft. It is also stain resistant, which is a big factor since I have dogs. My new flooring has exceeded my expectations. It was an excellent experience.

The other places would take a couple of weeks and we wanted to do the installation fast. We had Empire Today install carpet on the second floor of our house. Considering the kind of carpet we got, it's a little bit more expensive than we expected. Other than that, the installer did a good job.

We had the laminated wood installed in our home and had the whole house and closets done. I liked the color and durability of the flooring. It's beyond my expectation. Plus their contractors who placed the flooring in were superb. They were very professional and cleaned up after themselves. It was just a wonderful experience. I was very pleased and the order was done very timely.

I've seen Empire's advertisements a lot on TV and had them install rugs in every room in my rental property. My new flooring is very good and the carpet is durable. And they left me the invoice but they put the wrong installation address and I had to use it for my income tax. I made five calls to customer service but they never called me back. All I want them to do immediately is to bill me with the right installation address.

I had Empire Today install carpet in my whole house. I saw their advertising on TV and the pricing and service were good. Empire Today did two installments. The service on my first order was great. I was satisfied with what I got in the bedroom. But on the second one, I wasn’t. I live in Miami and our second home is in Daytona. Empire's rep called from Jacksonville and told me that his installers called in sick and can't make it. So, then I just made a blank trip all the way from Miami. I had to go back to Miami and then come back to get the carpet installed. It was a big inconvenience. I spent over a hundred dollars plus food and gas just coming from Miami. I took off from work and that was my problem that time. So, I wasn't happy. Overall, the carpet is okay. It's just that in a couple of places when you're barefoot you can feel the nails from the strips.

I had a cheaper deal with Empire Today but the deciding factor was the tile pattern that the other company didn't own. So, we had them install our kitchen floor. The only problem that we had is the three-day installation. They could never finish the job. It was always, “I got to come back and do this,” or, “I don’t do that.” Everything was supposed to have been done in one day but it ended up taking three. And the three days weren’t consecutive, there were gaps in between. The floor wasn’t done on the day that we were told it would be done. I had taken time off work to stay at home twice to receive the tile and they wouldn’t even show up. I had a hell of an experience with Empire Today and I would never purchase anything else from them.

Empire Today did a good job in installing my carpet. They were in and out within an hour to an hour and a half. Although I also considered a couple other companies, they couldn't compare with Empire. They are very convenient and reliable. They are the best. I like the carpet’s color, though I wish I could afford a better ply. I also worry about the wearing on it. I'm a neat freak and when stepping on the carpet ends, the ply is going down a little bit. I recommend them a hundred percent.

I had used Empire Today before and I was pleased with them, so I had my two extra bedrooms done by them. I like the carpet and the stain resistance feature but this time, I had to pay before they even started. The last time somebody installed it for me, I didn’t have to pay until afterwards. It caught me off-guard, but I was willing to pay and do it cash after they called Empire and told me that that was their rule. They said they had customers say when they put it down that they didn’t like it and complained about different things. But I told them to install my carpet first and then I’ll pay them. Other than that, it was a good experience and I would recommend them.

They have not finish the trimming around the baseboards. A few are not nailed in. Also they broke my stove and said they were gonna replace it. Please contact me through email since I don't have my phone for awhile. Thanks...

Replaced our wall to wall carpet and put in new flooring, very efficient, worked quickly, knew what they were doing. Really nice job, love the floor, love the new molding, just wish the padding was a little bit thicker, other than that they did a great job. Would definitely recommend to a friend.

The most recent Empire Today product I had installed is luxury vinyl flooring. I got it put in the entry way, the hallway, the powder room and the kitchen of my parents' new house. My parents like how it is spill proof and you know if water gets on it. They also like how it looks like hardwood but it's not. It has a nice look without the difficult upkeep. They also like the color a lot. The house had 30 year old linoleum with blue flowers so it warmed everything up and was definitely a step up. There was one little issue with a piece of the quarter around in the floor installation. When we called about it, Empire came back and fixed it right away.

I had Empire Today’s vinyl flooring installed in the kitchen of our rental house. I've done business with carpet in two rental houses and was satisfied. I was hoping they'd give me a good price. It has met my expectations and purchasing from them was convenient.

I went through the BBB and they have an A plus rating for Empire. They installed carpeting and acrylic in my family room, bedroom, kitchen hallway, and bathroom. I was very happy with the guy who came out to measure. He did a real nice job and explained everything to me. I was also happy with the timeframe in which they did it.

One of my daughters had work done in her home and she was very pleased and I was too when I saw it. So, when I got ready to have work done, I called Empire Today. I had carpet and vinyl installed in my living room, dining area and hallway. I’m pleased with the cost and quality and I even got a lot of compliments on my floor. Everyone was nice as well and they did very neat work and cleaned up. Also, I want them to come and do more work but right now, I can't afford it. I plan to get the kitchen and service porch done but at a later date. I'm happy with the work that they do.

Our salesman was knowledgeable, friendly, and very helpful in making the perfect selection for our flooring needs. The young man that installed our carpet was phenomenal! He had to do the installation by himself that day as his partner had to attend a funeral. He got the work done just fine with such a positive attitude! He was so efficient and friendly and had nothing but the utmost respect for our home in making sure to keep everything clean. I was very happy as I am a fussy neat nick.

I had vinyl wood planks installed in the bathroom of my home. It's water resistant and looks like old wood. Their cost was reasonable and I am satisfied with Empire Today.

We purchased a carpet from Empire Today and they installed it in our living room, bedroom and stairs. Since I always see their commercials on TV I figured that they were a reputable company and that I wouldn't even have to second guess about the carpet. They had experience and knew what they were doing. Their workers were great, cordial and very respectful. They were not late when they came out and they did their job like professionals. They even had a sense of humor at the same time and got the job done extremely fast and hard. It was just what I had expected to get and I had no problem. Also they were very upfront as far as the details about what I’m getting and overall it was a great experience just to see how they laid the carpet down and how they did everything that they had to do. It was just very convenient, quick and straightforward experience.

While other brands cost a lot less, we liked the man from Empire Today who came out and talked to us. We felt very good about the way we were approached about it. It seemed like working with them would be stress-free, and they would be very thorough and would do a good job. Another reason why we went with Empire was that they said they'd help move the furniture for us. My husband and I are both retired so we can’t move them and that offer was wonderful. We had to pay extra for it but it wasn’t that much. We had them install laminate in all our rooms and we like the floor’s durability. We also like the way it looks and feels and that it’s easy to clean. The guys who put it down were really nice, too. They worked very hard and respected our privacy. They did a great job and we’re very happy with them.

Carpet installers left a mess. Had previous laundry room flooring tested for asbestos, came back AND, no asbestos detected. Empire misinterpreted testing report, said there was asbestos. Even called salesperson who was going to check into it. Never heard back from her. Cancelled vinyl flooring.

I had Empire install carpeting three years ago. My husband and I live in the home alone and have no pets. I called Empire because I am very unhappy about the way the carpet is wearing. It was sold to me as one of their better carpets. The carpet is matting excessively. Vacuuming and cleaning do not improve its appearance. I called customer service with my complaint and was told they would get back to me with a claim number but that it would cost me $75.00 to have someone take a look at it because I'd had the carpet over a year.

We had our living room, kitchen, stairs, hallway and bedroom installed with laminate and carpet from Empire Today. I called and when they came over to do the estimate, it was quick and easy. However, I love the gray color of our carpet more than our laminate. The laminate wasn’t really the laminate that I would’ve chosen. It was more for resale so it's very dark and we have a white dog. I vacuum more than I used to, but it's simple. We picked that color because there was another floor of our second living room that was dark so we tried to match as close as we could. Also, they came over with a certain color of shoe molding but I wanted it white instead of the color of the floor. They gave me no problem with that and it was great that when I came home, the white was installed. My experience was great. It was simple and easy, and I would do it again if I have to.

I got carpeting and the mat from Empire about five weeks ago and I'm completely satisfied with the purchase. It was good quality for the price and I like the price. The cost is pretty much the same compared with other brands, but I went with Empire because they kept their promise, the delivery right when I wanted and need it. I had a lot of changes with the installation date because of a death in the family. Calls to coordinate the changes have been made from both ends and then they were here on time and got the flooring installed in the living room. They got good workmanship and have done an excellent job. I would recommend anybody that I want to get carpeting installed.

Because of the price, I chose Empire Today over Home Depot when I had carpets installed. The installers were great and the experience was easy and Empire Today was professional.

I had rugs installed on my stairs by Empire Today. It was very easy and we had no problems whatsoever. I like everything about the product and up to my satisfaction.

I had carpet and laminate installed. It took a total of 6 Guys about 21 hours to complete. My house has some funky cuts and both teams completed them flawlessly. It pays to hire experience. I would like to give kudos to Christian and his quick ability to cut quarter round. He is so good I encouraged him to start doing crown molding, he's just that quick and accurate with virtually no waste.

This is our second time with Empire. The first time, we had the stairs and the upstairs done. This time, we were trying to match the carpet again so we had the carpet on the stairs redone. They did great.

Upon the purchase of our new home it was decided for health reasons that we needed carpet and flooring done. We had a few estimates and ultimately chose empire due to their A rating with the Better Business Bureau as well as their stellar reputation. Salesman also told us that Empire does not sub-contract out. As of right now, I do not believe that. While the experience with the salesman was decent, the rest of the experience was a total nightmare.

I have never been treated so disrespected by anyone in my life. I purchased laminate flooring for my kitchen, dining room and hallway on Feb 4 of this year before moving into my new home. On Feb 24 the day I moved in I noticed that the flooring was puffing up around the edges. I called to report it and was told I would be notified within 3 days and someone would be sent out to inspect my floor. I called back on the 3rd day and was told that someone would contact me the following day. Two days later I received a call from a rude sales representative. The first question she ask me was what did I do to the floor? And what had I cleaned it with? I informed her that it had not been cleaned because I just moved in. She was angry and asked me to send her pictures which I did.

Empire Today was the only one I have known that was cheap. They came out and did a really good job. The good part of the whole experience was the representative who came out and the second crew who put the carpet in.

Empire Today came in the cheapest among several companies I looked at. I got them to install carpet for my home’s basement. Although it’s only been about a month, everything’s been good so far and expectations have been met. Everything went well and I'd recommend Empire Today.

My daughter likes Empire Today and she recommended it and I had them install carpet in three rooms and in a hallway. The people that put it in were very good. And I didn't think they would get it done because it was a wet day. They beat the rain and got it in and it was excellent. But I ran into one problem. I walked into the and found a pile of ants in the center of the carpeting. This wasn't in the kitchen and no food goes in this room because it’s blocked off. I sprayed the ants and then I went over and vacuumed them again. It was in the weirdest spot and maybe some eggs got laid in the carpeting but the old carpeting was completely stripped and everything is brand new.

I've always had carpet in my kitchen and when I decided it was time to put a new one in, I had Empire do it. I found the kind of carpeting that I knew I wanted and I like the color a lot. I had the indoor and outdoor and it feels good on our feet. The installers knew what they were doing and they did a good job. I have one ongoing problem though where this carpeting is a little bit higher than the other that I had. I have a door going into my garage from the kitchen and I need to have the bottom of the door shaved off because it opens or closes really hard due to the tile.

I had our vinyl flooring and carpet installed by Empire Today. My wife really likes our vinyl flooring. The installers were professional. They explained to me what they were gonna do and if I had any questions, they would make sure that I was aware of everything that they were doing. They were great.

My son-in-law recommended Empire Today and he was discussing how the floors have good quality. I had Empire put in laminated floors all over my downstairs. And then my upstairs was done with carpet from the hallway to the steps. I like the looks of it and then I had quite a few people to come in here to tell me how nice it looked. The guys that came out were nice and polite and they did the best they could. So far, the floors are holding up good and I have no complaints. I would recommend Empire to a friend. I had some really good experience with them.

THE INSTALLERS WERE EXCELLENT. It was a little difficult upfront though because my installation was cancelled twice due to not having carpet. Was shocked. We were disappointed in the pad. We paid for a quality pad and it is not thick and cushioned as we expected.

We purchased carpeting and flooring over a month ago. The sales experience was just fine, but since then it's been a disastrous experience. We were booked to install both on 08/18. We were then asked to move the date up to 08/13, which we agreed to. 3 different return calls seemed to indicate that the date change was only for one installation, meaning we would need to be available for a full day on two different days. I called customer service 3 times and each time was put on hold and had the call dropped.

From the sample showing and measuring to the actual install. It was fast, professional and an all around good experience. It is like they say: you get what you pay for. We paid for quality and received it. Within 4 - 5 hours they did the stairs, 2 rooms, 1 office and the connecting hallway in between. Could not ask for more.

I guess you could say all of it. Our salesman was NOT PUSHY! I just wanted some information, and after spending a little time with him and learning about the products available, we signed a contract that day! Everything was set up at OUR convenience, and was verified ahead of time. Installers were on time, clean, and polite. Our new floor is beautiful, and was finished in a matter of hours. After several weeks, a small piece of the "threshold " between the dining room and bedroom popped up a little. I called and left a message, and received a return call and appointment set up for this week to fix the problem. I know why they are busy, the whole package is great... Thanks for a job well done.

The workers were amazing and they completed the job quickly. They were very respectful and communicative. The man who made the estimate was very professional and not pushy. He was very kind and did not pressure me. The whole process was very positive.

Salesman was very nice and helpful in what colors etc... Went well in my home... the 2 men that put my wood flooring in were very nice and did fantastic job... A few days later another 2 men came to install carpet but got wrong size from salesmen so they had to return a week later to install new carpet... looks very nice and they cleaned up everything.

I had a great salesperson and he showed me the benefit of going with Empire Today. I like the style of the carpet that we took and had it installed in the bedroom. Our installation crew did a great job and they got everything installed with no seams. It was very convenient and Empire Today was easy to work with.

I went with Empire Today because of their price. The guys that installed my carpet were very efficient and very professional. They did a great job and it was a good experience. I had to call them back because nails were sticking out. They sent somebody out and fixed them.

I did a review of a few companies but instead of choosing locally, I went by reputation and hired Empire to install vinyl flooring in my kitchen and bathroom. I thought that I was getting a discount of the two rooms but they said that it didn’t apply for the product that I got. They also said they could come in and do it in one day. But it actually took two days because I had laminate flooring put in,too, and I didn’t find out that it would be a couple of days until they were here. The flooring matches all the woodwork in the house and was a little more than I expected. I don’t like this kind of flooring but I got it because I’m preparing to live elsewhere and it’s extremely impressive to come in and see these floors this beautiful. I’d recommend Empire. They came in, did their work and were focused on what they were doing. Everyone was polite and stuff was cleaned up as it was supposed to be. Plus, they let me go ahead and ask questions and they answered them.

Ross laid our laminate, did an awesome job. You could just tell he enjoyed his work & was a master carpenter. People that have seen the stairs want them in their house. Wish we could request Ross to do the laminate in our family room next week. Beautiful job.

The carpet buying process was made simple. Installation process was good, we did change the date a couple times. Empire should have told us they subcontracted the work out. The subcontractors did a good job. They did have a few bangs on the wall during the furniture moving (we painted the whole house before getting new carpet). Was a language barrier with the Spanish speaking installers. They were very pleasant and worked hard. Empire we have called many times to complain about the strip between the carpet and the linoleum floor. You have not called us back. We want someone to come replace the plain uneven carpet strip very soon.

Salesperson was very helpful in explaining what would happen, helped us select our carpet at a fair price. Carpet was installed a few days later by excellent and knowledgeable individuals who did an excellent job installing the carpet on the floor, 3 steps, a smaller step and the landing. We were VERY satisfied.

The sales representative was great and the flooring product was great, but when the installers unloaded their work truck they left a big Dewalt tile cutter leaning against our garage door and when I opened the garage door the tile cutter hit and scratched our car rear bumper and when the installers left, they left a big oil stain on our drive way.

The two man crew were very polite, answered all concerns and did a neat job. They replaced all doors to rooms, closet fixtures and everything that needed to be moved in order for them to do their job. The order was for one of our rentals and I would definitely consider using Empire Today again for another job. Thank you.

Love the new carpet, wish we had upgraded the padding, disappointed that it took 3 appointments to finally get someone to install the carpets. Two cancellations on Empire's part is not a good track record. But we would still give them a chance if we needed new carpeting or flooring.

From start to finish, the experience with Empire was exceptional. Great people, great job! I was so impressed! I'd recommend them to everyone looking to install laminate flooring. If they are this good with laminate, tile and carpet would be no problem!

Everything was pretty much as expected which means every aspect was a bit late but the job was done and I like it. Had I checked the sample more closely, I would have ordered something else. Too late now.

The men came and installed the laminate flooring were on time, introduced themselves, were efficient. I felt sorry for them because it took more than 20 minutes for him the phone to clear the amount that was due, the person on the other end of the line was sure giving him a bad time, but he was very patient with her. The men installing the carpet were equally as great. No complaints, except I have yet to get any kind of written warranty, and written directions on care of carpet, as do want the flooring and carpet to last and always look nice.

The entire process was excellent. Our representative arrived on time, was very knowledgeable answering all our questions. Listened to our concerns and was very easy to talk to. The installation group were on time, got to work immediately, did an excellent job and communicated with us throughout the process.

Work was good, neat & clean --- 1- to 10 --- I give a 12... plus... workers knew what they were doing & answered all our questions. Fernanda answered all our questions. In the future if I need work in my home we will call "EMPIRE TODAY".

I asked the sales rep to send out an experienced installer which he did and my job came out great. I recommended Empire to a friend and she is having nothing but problems with the installation (different crew than I had) and Customer Service at Empire. If her problem is not resolved, I will not recommend Empire again. I am answering this survey based on my experience... So, like everything else today, buyer beware.

Laminate and vinyl flooring - Superior product with timely installation by knowledgeable and very personable people!! Original salesman was excellent and did not try to oversell. Customer service staff was very knowledgeable, pleasant and easy to deal with about arrival times and length of project. I will use EMPIRE again for any similar project!!!

The workers were friendly and very careful of our belongings, put items back after they were done, cleaned up after themselves, explained question we had. Very pleased. We would tell others to use Empire!! We also will be having our bedroom recarpeted also. Looking forward to that!!

My very first carpet installation with Empire was 15 yrs ago. Oatmeal color - just to my liking. Excellence has been carried thru the years. Having my grands stay with me I have been unable to keep that immaculate clean I desire. TIME TO replace - where do we GO??? When something works... you stick with it!!! Have recommended EMPIRE to friends and neighbors throughout the years. I love my new carpeting. Thank you EMPIRE!!!

I had called around and nobody could install my flooring for several weeks. I was in a hurry because I moved in and wanted to get it installed before the furniture was placed in. Empire Today came within the day to do the tile and done within a week and a half for the carpet. I like the carpet. It’s nice and looks pretty good for wear and tear. They did a pretty good job at installing the tiles too. But the price was a little confusing because it was supposed to be a “Buy one, get one free” and after they put all the taxes and fees on there, it didn’t look like it was “Buy one, get one free.” But it was okay. It was done quickly.

I am very pleased that I went with Empire Today. They beat the best estimate for the same carpet by almost $2000.00. It was put down in one day by two installers who did an excellent job. I am very satisfied and have already recommended Empire to my friends.

They did a great job (Hallway Flooring) and were quick and efficient! Our new floor looks great, and the price was lower than what was originally quoted even. I will definitely use Empire again when we update other areas. The representative, Mr. **, was friendly and helpful. He helped us pick beautiful flooring that matched the area.

Everything went great. Great workmanship and reliable customer service. This is the second job we have had Empire do in our house and both times we have been very pleased with the process and the end result. I will call them again for my next project for sure.

Wood floor replacement, damage to wall trim from removal of old floor. Complaint registered on August 7, 2017 (date of job). Empire promised to repair the damage. Pictures sent to Empire, offer of $75 to settle complaint or for me to supply estimate to have repairs done. Disappointed that Empire did not make repairs as promised. Several calls were not returned, including a call on 8/29.