Empire Today Reviews

I bought a condominium and the realtor referred me to Empire Today. I had them install carpet in my den, living room, hallway and bedroom. Their installers left a mess in my hallway so my neighbor had to vacuum it up. It was awful. Someone called me to see how it went but I don't know if they followed up with the person or not. So they need to work on when they need the stuff to be cleaned up and be able to do it, not just leave a mess.

The salesman from Empire Today walked in and we started talking. He lived right down the street and so I stayed with the neighborhood. I first had carpets done in the living room and then I decided I needed the hallway and the master bedroom done, too. They were courteous and fast and got that done within a week in my timeline. I like the thickness of the carpet and everything was awesome.

Empire Today has a created a flooring nightmare for me. I have been working with them for 6 months to get carpet and LVP in my little cabin in Carmel Valley. I still do not have a finished job. I have lots of apologies, excuses, misinformation, and out and out lies, but the job is not complete. The first time out they arrived at 7:00 PM to start the job, They showed up with half the carpet because they said their estimator measured incorrectly. Wow, now that means after I load all the furniture back in the house, I need to do it again the next time they show up with the other half of the carpet? Carpet install was crappy, peeling up in the corners, carpet had a foul odor and squeaked when walked on. Next week the flooring guys showed up and did a good job on that part! Yeah.

Worst customer service EVER!!! I have never been treated so poorly by a company. Product doesn't hold up as well as they say, install wasn't done correctly on stairs, and customer service is a nightmare! The San Diego office is a disgrace - won't answer phone, won't return calls, and won't explain or follow up with repairs! Don't hire them! Home Depot is way better.

I purchased my carpeting 4-14-14. I am 86, my husband is 96. We have no pets. I had my carpeting cleaned in 2-2-17. It did not come clean. The carpeting cleaners said the reason was the carpeting. Was worn in the high traffic areas. It seems impossible carpeting could be worn by two old people in that length of time.

I had carpet installed in August. I then referred my brother and he had carpet installed a few weeks later! I've been trying to get my refer bonus since early September. Every time I inquire I get some long song and dance! I will NEVER REFER ANYONE ELSE.

Wife ordered tile for Empire Today salesperson. Tile delivered for installation. The product had the same name as the product ordered. I did not see the tile sample that was ordered. Wife was at work. Tile is installed, wife come home and lets out a loud shriek. Wrong color. She immediately call Empire Today and cancels the carpet order. Of course Empire Today said so sorry and charged the finance account the full amount for the tile. So we are out some $1,800. Customer service says they will install another tile for $1,150.00. No charge for the material. Of course we are not happy camper with Empire Today. We will cover the tile with another flooring product.

I had the lady come and show us flooring and carpet. She was great and on time, after deciding on floor and carpet was 9000$. Today they come to put flooring in, they could not speak English, were late and since floor is not level they can not do it! So unless your house is brand new kinda pointless, homes settle. They told us the rubber molding around the kitchen floor needed to be checked for asbestos and subfloor as well. It was suppose to be laid over the top of the existing floor in the kitchen and remove carpet from dining room, And lay hardwood. They were here for 2 hours. All they did was cut a strip in my dining room carpet.

We had the entire house hardwood floors installed by Empire Today. I had heard that other people were happy with them. I’m happy with the service and with the people who installed the floors. However, the floor tend to scratch easily. If we walk across it with socks on, it’ll scratch. The one thing that I didn’t care for that they did was they advertised this great deal that they’re going to give you 50% off installation on products that you wouldn’t even put in the dog house, never mind in your house. So, it’s just a big come on. Once you do the whole house, you’re stuck. Also, I called them because I wanted to have the windows done in the house. I wanted to have shutters put up. I waited for about two weeks for somebody to get back to me. Then the gentleman said he was very busy and he would call me back. That was two months ago. So, I’m not going back for Empire Today again.

Empire Today had installed the laminate wood floors on our first floor. I like its color and they did it all in one day. I had a great experience. However, we lost the floor and the rest of the house in the flood two weeks later.

The laminate wood flooring and the vinyl flooring installed by Empire Today got lifetime warranty on them. The laminate was installed in the front living room, the dining room, and the hallway, while the vinyl was installed in the kitchen area. The color is nice. We like it because it matches everything that we’re doing in the house. My wife loves it. It was a pretty good experience.

Empire Today installed carpet in our living room and the stairs about a month ago. We needed it done quickly. They came out and measured on a Friday. By Monday, they were installed and everything was great. It was awesome.

I have an older house and I had that old white floor with the little pocky holes in it with the dirt wood. I would scrub it with an iron brush but the dirt never came out so it looked like my floor had freckles. I wanted wooden floors for the kitchen and I saw the Empire Today's commercial about half off prices so I called them. Bryan came out and I picked out exactly what I wanted.

After I’d seen a lot of Empire Today's ads on TV, I went on their website and found the color that I was looking for. I had them install a carpet in my living room and hallway. It was a really smooth operation, and the installers were very good. Empire met my expectations and I already told many of my family members and friends about them.

I was looking at what Costco had but there was a person at work who had some work done by Empire Today and they were happy with it. That swayed me to go and use Empire Today, too, though their products were a little more expensive that Costco's. I had them install wooden, laminated flooring at my home. It’s different from rugs and I like the look of it. The working shift was good and the installers broke their bones and did a nice job.

I had my carpeting done by Empire Today before so I reached out to them again. I'm happy with the carpet they installed in my living room and dining room. The carpet people were good and the job was a success. This time, I had them install vinyl flooring in the kitchen and bathroom, but something was wrong with the bathroom so they had to redo that. I'm not 100% positive about the flooring job, but they did most things correctly. I wanted it to cost a little less but all in all, they're good people and easy to work with.

I had Empire Today install a new carpet and my expectations were met. I had used a different company many years ago for my hardwood floor and I was not happy with them. We have blinds from Empire so I did not even look at other companies. The only thing I was not happy with my recent experience with them was the salesperson. When he came in, he wore shoes on my carpet to measure it. Only the installer put the covers. So, if I hadn’t changed it, that would’ve annoyed me. Other than that, it was a good experience.

Empire Today installed my kitchen floor and it’s just over the top. It was very good and the price was good too. I checked with another company, but their price was too much, so I went with Empire. The new flooring was a rough finish, and it looked good and cleaned up nicely. The guys who worked over here were very good, they were professionals. And they helped me a lot. It was very good experience for me.

Empire Today’s pricing and explanations appealed to me and I had them install hardwood laminates in the living room, dining room and in the hall. The cherry color is my favorite feature but I had a little concern about the opening of the door wherein the part that goes in front of the door kind of raised up. They came out, looked at it, and explained to us that it was normal and that it had to swell. I liked the way they got back to me and how fast they did it.

I appreciate Empire Today's professionalism. I shopped around with Home Depot, Lowe’s, and what people called Flooring Direct or Flooring America. However, I had dealt with Empire before a number of years ago. They did a house full of carpet. I liked the way they did business and I knew I could rely on them. I had them install carpets of two rooms, the hallway and a laminate flooring in the extended living room. I liked the carpet's combination of price and color and the way it went together with what I had already had.

I liked the presentation that Empire Today gave me. Their prices were similar to other brands, but the color of their carpet was a major factor in my going with them. They installed the carpet and padding downstairs and up the stairs. They even gave me the installation date and time that I wanted. But I forgot that I was going to paint and my other carpet still had paint on it, so I told them to put the carpet in after I was done with the painting.

I used to do carpet years ago so I looked at Bishops, Armstrong, and different ones, but Empire Today had been around for a while and both my nieces work for them so I went with Empire Today. In terms of the quality, it is up there with the other brands and it should be a good 15-year carpet. The installation went smoothly except that they should have put a better strip at the bottom of the stairs. Other than that, Empire did pretty well.

We had Empire Today install wood floors in three bedrooms and a hallway on the second floor of our 1,800-square-foot home. The price was good and the engineered wood that we got is holding up very nicely, but the molding or trim that they used to finish up the floor was of poor quality. We spent $1,000 for the new trim to be put on the baseboard. The salesman who came told us that if we wanted a certain kind of trim, we should go and buy it. He made it sound like they were going to take the old trim, but they didn't. The installers pulled all the carpet out and put in the planks of wood, but they left the old trim.

I needed a carpet installed in a rental property and had the property’s wall all painted before I had Empire lay the carpet in it. However, I had to repaint the walls in every room that they did it because the workers scratched it up when they laid, rolled and cut the carpet. It wouldn't have been so bad if it was at the bottom, but it went from the center of the walls down to the floor and made impressions on it. I was a little discouraged there, I didn't reach back to anybody and just redid it. I wasn't very happy with the experience and I wouldn't go back.

I’ve used Empire four times before and this time, they installed carpet in our family room. We got the least expensive carpet and its quality was comparable to other brands.

My wife and I have been wanting laminate wood flooring in our house for about 10 years now. I decided this was the year we were going to get the wood floors - just in time for my wife's birthday on the 24th. A guy by the name of Lawrence came out to meet with us. We picked out the laminate we wanted (scratch proof and waterproof) and applied for financing which we were approved for. Lawrence explained that a benefit of going through Empire is that they hire people to work directly for them as opposed to places like Home Depot and Lowe's who sub-contract out projects and you never knowing who you are going to get to do the job. We got "cold feet" at the end because of the total cost of the project.

I struggle to even get one star. We had carpet installation set up for this morning. We spent the entire night last night emptying out the two children's bedrooms as well as ours. My husband and made all of our beds so the takedown took quite some time and a lot of notes. We then tore out the old carpet and padding which also took much time. We got a call at 7:30 this morning saying that her carpet was not shipped and they were not going to come today. Now they are telling us that It likely could be 45 days until they can be in our area again.

Empire had been in my mind over time after all the commercials they used to run. And when I needed new carpeting, they're the first person I thought of even though I don't see the commercials as often as I used to. I had them lay a carpet in our living room and hallway, and I love it. The workers did a great job. If I needed anything else, I would want the same two guys here.

I got the whole upstairs of my place carpeted by Empire Today. I also consider Home Depot, however, because of my time factor, I went with Empire. I like Home Depot's the pricing, as well as the other things, better. When I called Empire, they quoted me almost more than double for the same type of carpet. If I didn't have the quote from Home Depot, I would not have known the actual price. Empire's pricing was too inflated. Since I had the comparison quote, the salesman quoted me $500 more than what Home Depot quoted. That's half the price of the original quote. The way they estimate and the way they agree to the same product is unbelievable, but I still went with them since my tenant was waiting. The installation went fine, and aside from the estimation process, everything was perfect.

I heard Empire was a good company. The other companies were going to take a month to get to me, and I don’t have time to waste. Empire was able to do it earlier so two days later, I decided to go with them. The installers were very professional and installed the carpet for the whole house. I liked the color and shade of the carpet and for the price, it's good. I would definitely recommend them to a friend, family or anybody. I was very happy with Empire. They were very professional and did an awesome job.

At the time I looked at Empire Today, they were being advertised on the television, so I picked them to install carpeting in our dining room, living room, and family room. The people that installed it were so good. The new flooring is much better than what I was walking on before. Everything was perfect and I was very satisfied with the experience.

I’m enthusiastic about the service that Empire Today has provided me. I had carpet installed in the hallway, the family room, and the dining room. I heard Empire’s ad, and of course, the half-price factor somewhat convinced me that it was good, price-wise. I was very happy to decide on them. The color was close to what I had before which I liked. I just have to block now the entrance to those rooms with the carpet because of my little Yorkshire Terrier. I had her perfectly trained but she’s having some problems and was wetting on the carpet. I love the carpet so much, I don’t want her to stain it. I’m very satisfied with Empire Today.

All of the carpet in our house is from Empire and recently we got carpeting installed in our basement by them as well. Going through the experience with Empire before, we were satisfied so we really didn't look anywhere else. We were considering doing tile down the basement but when we thought about making it more of a homey place and if we have sleepovers, then it would be a much more softer textile. Empire has been fast and efficient and if we're going to do carpet, we're going to go right with them.

Empire Today had a sale and we purchased laminated floors from them. We had them install it in the bedrooms in our house. I like the color and it’s pretty easy to clean. The installation team was on time and they did what they had to do. They were quick and very professional, too, and I am very pleased with the job.

We had Empire Today install carpet, hardwood, and tile into our home. Compared to other brands, the cost was better and overall, we're happy with our experience.

We had Empire Today install the carpet for a duplex after we’ve seen and liked the carpet they installed for a family member. We were also given the impression that we would get some sort of discount on it if we also chose Empire Today. We like the product now that's in the facility, especially the color and the price because it was discounted. However, we didn’t get the discount that we thought was in the works, that was supposed to be refunded to our card. I’ve contacted them but I haven't heard anything other than, "Oh yes, it will be credited on the 18th” which was fully two weeks after it was installed and yet we've seen nothing.

We had vinyl flooring and carpet installed in the kitchen by Empire Today. The installers were very professional, did what they were supposed to do, and cleaned up after themselves. We had a very good experience with Empire and they met my expectations.

I initially made a purchase for the living room to be done and then decided to redo the basement so we did the whole house instead. We've been strung along for a while by Home Depot. First, they ordered the carpet then they didn't order the carpet. They had to go through their distributor and then they couldn't install it for another four weeks after that. So we cancelled them and decided to buy carpet from carpet people. I needed to get the house on the market and Empire Today could get the job done right away. Also, their salesman and installers are really good. The salesman was very nice and he told me what carpet they've got and what I can do. I also didn't have to explain on the colors.

I had carpeting installed and everything was great until I noticed that seam between the two rooms was coming apart so I called and was told I had to pay $80 service call. A man arrived on Aug 24 2017 and took pictures of the carpeting and said it would take 7-10 days. I waited 2 weeks. Made numerous calls with no call back.

I had laminate flooring done in my home. I called Lumber Liquidators but Empire Today called us back right away and we got a better quote from them. We love the quality of work that Empire did and the flooring really looks pretty. I like that they put a quarter round around it, on the outside, and that looks really good like that. They really did a wonderful job, and the guys were really fast and were really gentle in moving my furniture around.

I had carpeting, luxury tile and linoleum installed by Empire Today. They worked on our living room, bathroom and an entry. I like their warranty and the price that the other brands couldn’t touch when compared to. Also, the items were wonderful and the colors were fabulous. I love my carpeting as well. However, I had an issue with the workmanship that was put in the bathroom. The gentleman who came at 7:30 at night was overworked and when he did the bathroom, some of the tiles had spaces in them. For a small bathroom at $730, they could've done a better job and I'm not happy with the finish the longer I look at it.

I researched and found that Empire had a good price and they stood behind their product. They installed a palm tree-colored carpet in three bedrooms. I picked out the thickest padding and it was nice and soft. It was a professional experience.

Empire Today is proactive, flexible and very customer service-oriented. Everybody was accommodating and nice. To come out and get a quote from them was super easy and they were very competitive on the pricing. We had them install the premium vinyl flooring on the main floor and upstairs. But as far as the quality, there was a bit of a misunderstanding between what my expectations were and what they were able to deliver.

Empire had put down hardwood floors and carpeting in our house a couple of years ago, and I went back to them. I called them and when their representative came out, I showed her what I had down. My husband wanted the hardwood floors before he passed away, but I can’t stand them, so I wanted Empire to be able to cover it and to match the carpet as well as they could. The rep was very helpful and she made telephone calls to the people that she needed to find out if they still have the same carpet.

Hardwood Floor Installation - This is our 3rd purchase with Empire Today. To say it has been frustrating is an understatement!! We ordered the floor on September 4th, an installation date was set for Sept 19th. On Sept 19th we called to find out where the installers were, no one showed up. Customer Service told us that the floor had not come in. I called the salesperson and was told the floor was in and install would begin on Sept 20th. The installers came and were paid in full. On the second day of install we were told that they did not have all the material and could NOT complete the job. The stairs and 1/4 round would be in two weeks. It is almost three weeks and I am getting the biggest jerk around!!

I wanted to get a new carpet because the one I had was almost 20 years old, and I wanted it done quickly. I called other companies, but I like the salesman from Empire Today. He’s a nice guy. He came down and explained everything. It took over a month to put the carpet in my upstairs living, but it’s not the company’s fault. The first time that the carpet was to be installed, it was raining and Empire Today told me they had to put a lot of things outside. And this happened twice.

I dealt with Empire Today 14 years ago with my other house and the carpet is still there and fine. I got them again to install carpet in the living room, dining room, the hallway, and two bathrooms. We were happy with Empire and I like their courtesy, quality of work, and that the installer went with the stuff I have. They also gave follow up calls to know about my service for the carpet and then for the installation. The carpet was installed great, it's the kind I wanted and I love it. I was very proud through the whole experience and it's been absolutely fantastic.

I had Empire install carpet in my living room, dining room, stairs and two bedrooms a month ago. I've used them before many times. I like their price and how easy it is to work with them. They have a good product line and are value driven, so I've been very happy with them.

We see Empire's ads on TV all the time and their product looked really nice and it seemed that their service was good. We had them install carpeting in our home in Warren, Ohio. The young man who came out, Josh, was very nice and he sold the deal. He was very professional and knew what he was talking about, and I felt good doing the sale with him.

I had Empire Today install hardwood flooring in the kitchen, dining room and living room, and it met my expectations. But I was looking for the receipts when I paid it and I can't find them. I've got my cancelled check on the first order and I put it on my credit card on the second order but the rep didn't give me a receipt. He just wrote on a piece of paper.

The sales person did not include the following in the contract. Dimensions, material for sub flooring, estimate for sub floor. Had to put 25$ down to save my spot. Not knowingly I had signed contract for this. Did not get money back yet. Had only 3 days to cancel contract, had to pay additional 25$ for next day deliver to Their legal dept and confirmation of delivery. When I reached out to agent, he didn't get back to me till I had only 1 day left. Was grateful they got letter. He was not willing to include, estimate for sub floor, even if it was worst case scenario, or give materials, and dimensions, unless I signed a new contract.

I was called by the Empire team to set up an appointment which was for Oct 13. Was the first available as she advised. The next day I went online to find out if you set it up online you could get a $200.00 discount for booking online and found an appointment much sooner so I booked that one which was for 10/9/2017 between 9-11pm. When no one showed I called and they said "well you have one for the 13th" and I told her, "no I made a new one" and she said, "Oh I am so sorry." So she advised she could get me in today again for the hours of 7pm to 9pm so I agreed and she told me she would give me a credit of an additional $50.00 for the mistake. So again I waited only to get an email that someone would be here between 5-7pm and no show then said another appointment will be 7 to 9pm which I called at 8pm only for them to tell me they redid the appointment for Oct 23rd now and I told them to take me off the list.

I like Empire Today's price so I called them and had the carpet set up in the living room down the hallway and the bedroom. I also had linoleum in the kitchen and the dining room. The installation team was very responsible and considerate while the sales reps were very friendly, cooperative and helpful. I had a fantastic experience with them.

I've been dealing with the Empire Today for a few years now. I own some units and I have Empire products in every one of them. I had some carpets put in and one room has bathroom tile put in about two months ago. I just call Empire and when I like what I saw I got it. I have some satisfaction so I continue to do business with them. I like their products and I prefer dealing with their products.

We’ve used Empire Today before and we like them so I went back to have carpeting installed in the basement of our home. The carpet is durable and we had a great experience.

I was having house guests and I cannot have them come in to the house with an ugly carpet. I then had Empire Today a month ago to install carpet upstairs and the carpet they installed looks a hell of a lot better than what was there. Now, it's pretty much the same color that was there before and I like it. I'm happy with the carpet.

I used Empire Today before and they did my living room, dining room, and my bedroom. I recently had them install carpet in my hallway and stairway. The quality of the work was what I expected it to be and I had a good experience with them.

We used Empire Today a few years ago and again when they installed laminate flooring recently. The men were very good, did a good job and cleaned up nicely. We are happy and we had a very good experience.

Came out and did measurements and gave a scheduled date for install. Supposed to install on a Monday and called the Thursday before to confirm the install. The next day they called to say they couldn't do the install as planned and wanted to change install date for two weeks later. I had already waited three weeks for install and another two weeks was not acceptable. Had to box a lot of property to remove from the rooms being redone, and they think it is acceptable for me to live in a home "boxed" up for another two weeks? Can't depend on their being there as promised.

My husband and I talked about trying to redo the entire house ourselves, but we didn't have time. We saw the advertisement on TV and figured we'd give Empire Today a call and see. My mother-in-law had Alzheimer’s and dementia and I had a lot of accidents on the floor that I needed to clean up. I needed something that I could mop and scrub up and we had Empire Today put the vinyl plank floor down. The guys that came out were really nice but the price was so high that I had to cancel. They asked how much I'd be able to do it and I gave them a price of $5,000.

Empire Today had a 30% off sale and I got gray wood flooring for the living room and the dining room. They said what time they were going to be there and they were on time, and they did an outstanding job. It was great and I'm very satisfied.

I had done my first project with Empire Today so I stuck with them and they installed wood in every one of the bedrooms and carpet on my staircase entering the house. Yet they still have to come back and fix some things. There was a cracked tile when they installed the corrected tile in my kitchen and the bathroom that I was ordering. They call us back and forth and just keep on setting up an appointment but the contractors don't show up. And it's already been a month and a half. So, while I'm still working through that, it's been good and I like that the products are very durable.

I had hardwood floor from Empire Today, as well as vinyl put in my bathroom. I have purchased from them before and I went with them again because they've done an excellent job. Installation was great and the quality of the flooring is excellent. When I do my bedroom floor I will surely go back to them.

Empire Today installed my carpet. They moved all the furniture and put them back, and they were able to get the carpet installed the next day. Their cost and quality are good and I liked the fact that they completed it right away.

I've used Empire Today a couple of times and they were great. I had carpet installed by Empire before and they were fine so I used them again. They recently installed a carpet in one of my condos. They gave me a pretty high price for this installation, but I told them what I paid the first time and they matched the price. It was good overall.

Empire Today did my carpet in the entire house. I was in a hurry and they’re the first brand that came to my head so I called them. And they did a really good job. The guys who installed it were wonderful. And the sales person, the lady who came out, was really knowledgeable. In fact, I moved here from another area and this is one of the smoothest things we’ve done so far in the house. It was a very good experience. I would recommend them.

Empire Today had put carpet in our home. We also had them put a carpet and a new floor in my mom's bathroom. I like how it's laid and keeping up. They did a very good job and we had a good experience.

Empire Today installed carpet in my living room and dining room. I'd rather have had the hardwood better but I couldn't get it because they said my concrete would need to be treated. Yet I like the carpet as well as everybody. I'm real satisfied.

After a referral I contacted Empire Flooring online and scheduled an appointment to purchase carpet for my home which was being update from a rental for sale. Premium Flooring, LLC A Proud Partner Of Empire Today Flooring came to my home and sold me carpeting even matching a price I had received from a competitor. I purchased paid the deposit and scheduled an Installation for October 3, 2017. On September 28, I received a confirmation call for the October 3, 2017 install, and I told the scheduling department that day needed to be reschedule because the tenants were not completely moved out. She told me that she only a date after October 15, 2017. I told I really needed something sooner. She said she would check and get back to me. I starting receiving emails (4) confirming my install. Each time I call and told them that I had tried to reschedule and the house would not be available that day.

I had Empire Today redo the basement with luxury flooring tiles. I looked around for other brands, but I've used Empire Today before and I used them this time too and it worked out well. They had newer style and I liked the color as well as the way it fit together into like one of the flooding floors. Our basement's not exactly flat, but it blended in quite reasonably without anything popping up. The product was good and I'm very satisfied with the way everyone was involved. They handled it and I appreciated their help. It was an excellent experience.

I went with Empire Today for carpet installation in the whole house because they were more reasonable and they gave me what I wanted. When the guy came in, he did a quick assessment of the house and was very professional. They did a great job fast. I like the carpet's feel and comfort, and it's really thick.

It's been three and a half months since Empire Today installed some carpeting for my home in the dining room, living room, and the master bedroom. I also looked at other companies, but they didn't have the color that I liked. The carpet is comfortable and easy-to-clean. It's got padding and the stain guard on it. It's good so far.

I had seen Empire's work somewhere else and I thought it was good so I had them install my carpet and laminate flooring. I like the softness of the carpet and their entire work met my expectations but I was was very disappointed with them. They're late and when they came out, they got the carpet in but for the wood floor, they weren't able to do it for another week after that. So then when they came out to do the flooring, the first set of guys that came out said they couldn't do it. Then we had to put it off for another day.

I had carpet installed by Empire Today in one room and it was easy. They have always been able to meet my schedule, so I would rate the overall experience as excellent. The cost was reasonable too.

This was my first time using Empire Today. The whole process was quick and easy from the person who came to our house and helped us pick out our carpet and scheduled the installation date to the installers and the warranty department. Empire Today truly stands behind their commitment to their client. They go the extra mile to ensure customer satisfaction. I plan to use Empire Today for my next install.

They were having a sale when I called them, but not on vinyl flooring, which is what I had them install. It went fine, although the guys who came, I asked them to put the furniture into the dining room and they didn’t do it. And they quickly put my table into the pantry and it’s a tiled table and I didn’t realize until afterwards that they cracked it. So, I wasn’t very happy about that either. Then, instead of the flooring that I picked out, they put another flooring down. I didn’t notice it until it was already down. I told them about it and the person who came and showed it to me told me to go to the people who mediate such complaints. But I decided that I wouldn’t do that because I wasn’t unhappy with the floor that they put down. I called and complained and I told them already that it wasn’t the pattern that I picked out.

I always go to Empire Today. They did a good job installing the carpeting for my family room and it's quick and nice. It has also met my expectations. The only problem I had was that they scraped my wall I just painted and I had to repaint it. Still I recommended three people and they had it done after me.

Empire Today installed carpet in the living room and laminated floor in the kitchen. And the job was done quickly. I love the color and that they were able to come out the next day, unlike with Smart Carpet that I had to wait for weeks before they could do the job. I also love the guys who came out and put it in. But I didn't like the rep at all. I paid pretty bucks for the Wynn’s Coating in my kitchen that I didn’t want it damaged but the rep didn’t tell me that they'd have to rip all the molding that was done to get that flooring. Also, she didn't even tell me that I needed a separate floor put down because the house was basically brand new. She could've told me and it would've been paid for an extra money. They got here first thing in the morning and the rep didn’t leave until about 6:00 at night.

Empire Today was a recommendation from a good friend. They did the carpeting in the bedroom and everything was positive from the very beginning - from the woman who did the sample showing to the workman. They were very efficient and pleasant. We like the carpet a lot, too. People who come in and go through the bedroom say, “Oh, this is so nice and so soft.”

I have exclusively used Empire Today over the last 10 years. I had a rug and vinyl click flooring installed and everything has met my expectations. The installers were fantastic like they've always been and they have always been on time too. When they told me they were going to arrive at 9:00, they arrived at 9:00. However, I got dropped twice when I was scheduling. And each time, I had to take a day off of work at my job that pays the bills. On the second time, I didn't get a phone call until 3:00 that afternoon that nobody was going to make it. I lost three days from work. I expected to give them one but I lost two extra days and I should be compensated for that.

Empire Today installed a carpet in our bedroom and a vinyl wood flooring in the hallway. It was something that we wanted and it had a high quality and it was also easy to clean. Plus, we had our kitchen and our computer room done with tile and our family room done with carpet. They got different grades and we were satisfied with the workmanship and the quality of their product. We had other carpets years ago and they were supposed to be of good quality, but they never held up. Also, the people who do the work for Empire were professionals and not fly-by-night. If we were to have another room where we will put a carpet in, we would get Empire again.

I had stain-resistance carpeting done at home by Empire Today. They had a sale on then, and I had a couple of good references about them so I went with this company. Our carpet also had a lot of good followups if you needed them. Our salesperson was really good, and we had a good experience with her. They did a good job and were very thorough. I was very happy.

We had Empire Today install some carpet and vinyl flooring. We went with them considering the price and how long it would take them to put it in versus the other guys. It seemed like Empire wanted the business more. The flooring was for a rental and our daughter is renting it from us. So, we wanted something that was durable but still looked really good. We are really happy with the product. They were efficient and professional. The experience was great. Also, they are coming out and doing a quote for my regular house now.

We got the luxury vinyl plank from Empire through the whole house. I like the color, the durability of the waterproof and scratch proof feature. It’s just something that we don't have to worry about in the long run. But it took five times for them to come out to fix it, so I had a big deal with that. When they first installed it, the guys were supposed to be here two days and they tried to get it done in a day. So we had to sit outside until nine o'clock at night because they were still here working. My understanding was that they're supposed to be done before 6:00. The whole house was torn apart and I had to put everything back together. We have a little boy, so I had to get his room put back together. Late at night, he was sleeping in the car. We weren't planning on them doing the whole house, so I moved certain stuff out of certain rooms that they were going to do first.

Empire Today installed some carpet in our home. We checked other brands prior the purchase and we found Empire’s flooring to be better. We were very satisfied with the carpet and Empire.

Job began on 9/20; it is now 10/4 and my hallway still has not been completed. I've called customer service repeatedly to no avail. I even had an appointment to complete the work on 10/2 and nobody showed up!

We got our floors about a month ago and I am so disgusted. I don't normally post too many negative reviews, but we have been getting the runaround with this company for as long as we have had the floors. We had two segments done. Laminate throughout the house and tile in the bathroom. It took almost a month to get the crew out here to do the tile, but in the end it looks awesome. The problem is with the laminate. The crew took a four day job and turned it into a 2 1/2 week job. They were so far behind schedule that they slammed the last part of the floor in and now the strip are all rising at the seams. We understand the idea of a floating floor, but the floor is so bad that when you walk on it EVERY step is a horrible squeaking noise and pinches the bottom of your feet. The raised spots are so obvious that people have commented upon entering our house for the first time.

The Empire Today salesman was fair on the different levels of quality that you could pick and the price you pay for those things. I thought the quality was good and that the half price was really hard to beat. We had two products installed by Empire Today, hardwoods in our living room and the carpets in the family room and the upstairs bedroom. It took them a really long time to do the carpeting with two guys. It was a nine-hour workday but they did really good.

This is my first time ever leaving a review on any business. I am completely disappointed in Empire's professionalism and am appalled at their bait and switch tactics. When we ordered carpet we were shown multiple styles and "qualities" of carpet. We decided on the best quality of carpet from the samples we were shown. When the installers showed up (a day late mind you) you are required to sign off on the carpet in the truck before they install it. Fortunately we made the salesman leave us the sample carpet board when we agreed to purchase. To our surprise the carpet they were going to install was the right color but was absolutely a lesser grade/thickness of carpet. We then spent the next hour trying to speak to anyone from Empire Carpet which was a complete runaround.

We went to Lowe’s and the sales rep didn’t act like she was interested waiting on us, so we just got mad and left. I previously used Empire Today and it was great. They moved out the furniture and they put it back. They had done a good job. Recently, I had them install carpeting in the living room and the dining room. The girl come and measured the rug. I picked out the one that I thought was right and then when I got it it seemed like it was really light. I thought it had a yellow in it, but it didn't. But it’s my fault. I should’ve checked it when they brought it in, but I didn’t. I would have liked the darker color, but that’s fine.

We looked at a lot of other brands and Empire Today's package deal seemed like a good value. Our saleslady was really nice so we looked at all her samples, talked it over, thought it was a good deal, and went with it. We got our contract immediately but it took a long time for us to complete the installation. She contacted us again to redo the contract because it has expired. We got the flooring, carpet and linoleum. We had the engineered hardwood installed in two rooms, and they did a good job. I like all the features of the flooring. It seems sturdy that it'll probably last for a long time. The color is also pretty. It's really hard to clean though, but I like the hardwood.

We had little floor issues and I had Empire Today installed a carpet and LBT flooring for us. I really liked the excellent customer service of everyone at Empire which I can’t find these days. Anybody I dealt with was just outstanding and they worked it out well. We’re very happy with the flooring’s quality. Everything was very satisfying to me and I’ll definitely do business again.

I am a repeat Empire Today customer. My first time was fabulous so I thought I would try them again. This time around, I had carpet installed in my bedroom and my game room downstairs. I paid them when they were done. When I walked in my bedroom, I saw that all the carpet around my radiator was standing up and was not cut properly, and there were spaces in between. The carpet itself is nice, but its installation was not. The younger installer was who did my bedroom. He tried, but I don’t think he was experienced enough to do the radiators. But, the older gentleman who came seemed to know what he was doing and I liked him.

I had Empire Today install new flooring in my upstairs apartment. Two rooms with carpet, and two rooms with laminate. Unfortunately it is company policy that you pay before work is started. The laminate installers did not have enough material to finish job, and will have to return. I have scheduled for the job to be finished 4 times, and the installers have failed to show up all 4 times. I've spoken to two different managers, who are very apologetic and seem sincere, yet the job is still not finished. My wife or myself have missed 4 days of work so we could be here when installers come to work. Even with supposed 1/2 price deals, this job has become immensely expensive because of lost work. Please shop around and find a reputable company that will let you pay after work is complete and you are satisfied.

I am a repeat customer with Empire however in the past I was classified as a consumer and only paid a deposit for the carpet with a balance due when it was installed. This time I used them for my rental property where I am classified as a commercial customer and was required to pay them 100% in full at the time of order. Since I paid 100% upfront they have no sense of urgency to install the carpet and I have been waiting for over a month now to get the carpet installed and they have a ton of reasons why they are not able to install from the scheduling was inaccurate in their computer to the carpet did not show up on their truck and so on. I have tried to call the main office several times and no one there will answer the phone or call me back, I only reach subcontracted call center employees that have nothing to do with the company directly.

We liked that Empire Today does financing for a year without interest, so we used them initially when we had our house. They did good work for us, so we continued to use them. Recently, we had them install laminate flooring. We called the sales reps and had them come out, and we liked the price and what we saw. Compared to other brands, the cost was excellent. We had empire go ahead with the installation and we were very happy with it. The quality of the product that we got was good and we liked it. We will recommend Empire and use them again.

I had Empire Today installed some carpeting in our living room and the stairwells. I went to one other place and in terms of the cost in relation to quality, Empire was a much better deal. The carpet’s color was good and it was similar to what we looked at the other place but the quality was a little better too with Empire. The guy who came out and the installers did a great job. It was a very easy and affordable experience.

Empire Today installed laminate flooring throughout the upstairs hallway and the entire lower level, except the bathroom. The style of it was nice and the color was to our liking. We’ve had previous experience with them and many other purchases, so we decided to go with them. It’s been convenient and they’ve got great pricing. But I’m having an issue with the flooring right now, there’s likely a defect in it. I’ve spoken to Empire and we’re dealing with that. I’m not sure I would continue to do business with them because of this issue.

Empire Today installed the carpet in the living room and some laminate flooring in the kitchen and dining room area. I've used them before and I like the quality of their work. However, I have a couple of small dogs and one of them peed in one place on the floor. My wife was away and I didn’t catch it. It sat there for a day or two before I figured it out and when I found it, the laminate flooring where the spot was had already curled up at the very top of the design.

Empire Today was offering half off but then when they got here, I found out that the half-off only applied to their cheap, junky stuff. If we wanted the good quality product, we would have to pay full price, and that really angered me. The sales rep gave me a quote of $4500 and I said it was way too much and because I said no, he cut the price in half so we had the half deal in the end. I had rugs and the padding for two bedrooms and four big rooms, and it is beautiful. The contractors were efficient and did a good job. The one thing I didn't understand though is how to get the warranty.

I had Empire Today install carpets and carpet pads in my bedroom and bedroom closet. At first, I went to Carpet Giant, but I thought they were high. I then called Empire, and they came and did a bigger section of the house. Then, I had them come back and do another bedroom and the master bedroom closet. They took half an hour to finish. Finally, I had them come to do the carpet in the last bedroom, which didn't go as well as the first two.

Empire Today installed some stuff in my house before. I needed to put new carpet in our bedroom so I had them install it. My wife wanted the color and the carpet was fine. They did what they were supposed to do.

I had my bedroom installed with hardwood floor. It's everything that I expected it to be and I'm very happy with it. The people who did the installation were very meticulous and did a really workmanlike job. It looks great and they made sure that everything was just perfect. However, I have a billing issue with them. I was double billed. I talked to customer service, they had me talk to Synchrony Bank. Synchrony told me to talk to customer service. I went back and forth a couple of times. Customer service said they couldn't help me and it was a Synchrony issue. Synchrony Bank finally said, "It's an Empire issue. If they don't get it resolved by the next billing, you can refute the bill." It's pretty clear that I was billed twice, it's on the statement and I'm assuming that Empire did the billing. So I paid my bill. I'm waiting to get the next bill to see if anything has been corrected. They have got to get this squared out. It's just crazy.

I had Empire Today install linoleum that looks like wood in the bedroom. It looks very nice and I like it. The guys who installed it were able to do it in one day. I was very happy with the job.

Empire was recommended to us and they had the ability to do the installation the next day so we have them put in a carpet for us. Their sales rep was great and made us feel very comfortable and confident in our purchase. Their installers were kind and on time. They removed the carpet and installed a new one. They were here all day and worked really hard. We’re very happy with the flooring’s overall quality. And in terms of the cost in relation to its quality, it was right on the line and we felt that we were getting a good deal.

I recently had the hardwood flooring installed by Empire Today in our home. I had wanted to do that for a while and it was a good time to do it then. I've used their flooring in the past and I liked the way that they handled people and respected the customer. The salesperson that I spoke with was good. The flooring has been installed in our home and everything has worked out well. We had some problems with some of the items showing up on time, but the installation of the flooring came out to be as well as I could expect it.

I recently had Empire Today install carpeting in three rooms. I had used them before and they stuck out in my mind, and my previous purchase was delivered the next day. The salesperson who came was very professional and nice. This time, though, there was a two-week delay because the carpet had to be ordered and it wasn't delivered until August 1st. But I’m used to things happening. The delay didn’t bother me at first because I had to clear three rooms of things that would interfere with the installers putting the carpet down. The installers would move the furniture pieces, but everything on them needed to be boxed up. So, Empire gave me time to send their people over here to box things up and get them out of the way. They were nice and did a good job of moving the furniture. But after that was done, the carpet wasn't delivered till after another week or so. I’ll be 87 next month, so I’m used to things happening.

We trusted Empire Today. They were better and less expensive than other companies and we liked the people that we talked to. I got them to do carpeting and flooring done in my kitchen, bedrooms, and bathrooms. I liked the vinyl flooring designs and their carpet is definitely better than the other companies. The products I got has gone beyond my expectations. Empire Today did an excellent job.

I liked that I could finance my purchase from Empire Today because I didn't have the actual amount on hand to pay for it. My salesperson was excellent. He explained everything that I needed to know to me. They installed carpeting in the upstairs area and the stairs, and though the people who installed the carpet didn't speak much English, everything was pretty good. I'm very satisfied. I like the color and the quality of the carpet. I just need them to come back because the downstairs area where the last stair is, it looks a little tacky and it's coming up. It's the same issue upstairs where they had to make the carpet of the stairs meet the upstairs area.

Aside from TV commercials, one of my neighbors recently got a new carpet and suggested I should consider Empire Today. It was highly recommended that she had a good deal on the cost. Also, our first choice is always an American company before a foreign one. I'm satisfied with all the products that I got. The laminated wood flooring is beautiful. I switched up my carpet which I had in the living room and dining room. The flooring makes my room look like it's flowing better, bigger and beautiful. The wood looks like real wood but it isn't. We also had tile put in the kitchen and we had carpet put in in the family room and the stairwell going upstairs.

I had carpet done by Empire in my home and I like the quality of the material of the product. It has a soft material and it met my expectations. I like the price too. The quality of work done was great and if I had to do it all over again, I’d do it again.

They offered next day installation and I scheduled it 2 weeks out. They confirmed installation the day prior to installation and I arranged for all small objects and other items to be removed from 2 bedrooms. At 7:01 am on morning of installation they called to inform me material was out of stock and to reschedule. This was unacceptable and I ask for refund of 10% down payment and cancelled installation. They have not called or contacted me. I am 78 years old and this has created a hardship on me, all I want is my down payment refunded. I have had other expenses but I consider those a learning experience. Perhaps the $340.00 down payment is part of the learning experience but that is pricey considering I live on a fixed income. They wanted balance paid prior to installation so I am fortunate it didn't cost me $3,500.

Empire Today installed carpet throughout the house and linoleum on one spot in the kitchen. The installation team was courteous, did what they're supposed to do and cleaned up after themselves. I'm satisfied with the carpet although we were a bit late on the carpet being installed. They said that they had to order the carpet and them not being able to put in the day they were supposed to, that can happen anywhere. They very much met our expectations and I would definitely recommend Empire Today.

I was getting ready to update my flooring at home and looked at places like Home Depot. Empire Today was having a sale so I got them and they did a quick and decent job on the installation. The carpet seems good quality and is a lot better than what I had. The vinyl floor in the kitchen matches my cabinets. However, I have dogs and the wood floor in the dining and living room is hard to keep clean. Yet, everything worked very well and I'm happy.

I had Empire Today install carpet in two bedrooms and on the stairs of my house. My realtor called them. He knew the sales guy who came out the same day. Because I got overbooked, the sales guy tried to squeeze me in. Their service guys were able to install the carpet the next day and finish all their job within the day. I've recommended Empire Today to another friend of mine.

I had Empire Today install carpet in my living room and dining room. I've used Empire years ago, and I liked the product. Plus the first installation lasted for about 15 years with children and dogs. It's comfortable and I like the style of the carpet. It's expensive, but it's worth it and has met my expectations. However, this time, it took me two months to get my carpet installed, which is much too long. This is a special order though and was never in stock.

The carpet and tiles from Empire Today that were installed in my rental properties are a little bit more expensive compared to other brands but Empire Today is a more convenient choice. But I would most likely not use them again. I manage 50 properties and I could be doing a lot of business with them. But for some odd reason they are not structured for property management type of accounts. I have suggested having my own representative for all the work that I do and the ability to get bills and invoice but they said no. I am very dissatisfied and I will not recommend them. GIVE ME ONE REP AND BILLING CAPABILITY.

Empire's installation price was cheaper than the other brands I checked. I had Connect the Dots carpet installed in three bedrooms in my home. It's off-white and I like that it's stain resistant because we have pets and kids. We're really happy with it. Our experience with Empire was convenient and great. There is someone in our neighborhood who asked about our carpet, and we recommended them and gave them the card of the installers.

We knew somebody who was an Empire Today salesperson and we trusted her a whole lot. She helped us get the basement in our other house done so when we moved here last year, we gave her a call to see what we could do. My wife also liked Empire's carpet and I liked the price so we decided to hire them for the job. That lady was really good as far as helping us and she cut the price down a bit. I would use her again. We had a carpet installed in the family room and my wife likes the material and the color.

Empire Today has a good price and decent products. My friend referred me to them, and they installed laminate flooring in our living room and dining room. The installers were somewhat unprofessional as they were arguing back and forth, but they did a decent job.

Empire Today installed carpet in the hallway and in the living room. I dealt with them before and I liked their merchandise. They were also very friendly. A gentleman came out, put the carpet down by himself, and did an awesome job. It's a nice brand of carpet and it’s fussy. I love it. I would recommend Empire to anyone. They're good and they stand by their word. Everything was wonderful.

I am in the process of getting wood plank tile floors installed for the past two weeks. The tile guy shows when he wants to show. He also dumped grout on my neighbor's property. I still have all of my furniture over to one side of my house and they can't tell me when they will have someone available to complete this job. This company is the worst! I am in the middle of chemo treatments and I was told this would take three days to complete. I am getting nowhere in getting this project done.

I was very happy with Empire Today. I had them install a carpet throughout our rental home. Before going with Empire, I was considering other companies to buy the carpet from. But because Empire could get the job done quicker, I decided to choose them. Both the installers were great and I appreciate the good experience. The flooring’s quality was good as well. It met my expectations. I’d recommend Empire to a friend.

When the people came to put my flooring they were nice and they asked how was the work done. I just had relief two days after I got it but I didn't walk on it because I have a big extension in the back and I was at the back most of the time. But when I started to walk inside I asked myself, “What did I do?" After the upgrade the flooring makes a cracking noise when people walk on it and it's aggravating. It's just a little piece of wood like my fingernail that's in the hardwood, that they said is a hardwood and that's not what I bargained for because my $3,100 is not for that upgrade.

I checked out a couple of places but I had a good relationship with the salesman at Empire Today. He's a good guy. He's very understanding and answered my questions. He was knowledgeable about the product. I had a different estimate with Empire at first because I was doing more of my house. But I changed my plans and I just went with the new quote that I got from them. It was a good price for what got done in my living room and upstairs. I love the carpet. When I bought the house, there was already carpet in here. I didn't feel too comfortable with it because it wasn't mine. And this is mine, so I get to lie on it. It's good and soft. It was a fantastic experience with Empire Today. My mom had gotten some carpet from them before, too.

We have been looking for over a year at different companies and types of flooring to install in our home. We decided on vinyl tile because family had some installed in their home. We decided on Empire because the saleslady was very friendly. That is where the good ends. We were supposed to have a copy of the information we signed on a tablet, emailed to us never received it.

Empire Today was a little bit cheaper compared to others. Also, the other company I was talking to wouldn't be able to install the flooring in the living room and kitchen for about three, four weeks. The installers from Empire Today installed the flooring really fast and easy and finished it within a few days. I like that it's easy to clean up when the animals have accidents. It's a lot easier than trying to get accidents off of a rug. After I get everything fixed up, I simply take a floor cleaner that's got anti-bacteria and scrub the floor. I feel that it's not contaminated anymore. On the other hand, I couldn't find exactly what I wanted so I settled for a color that was a little darker. I had a good experience with them.

I have an upgraded stain-free carpet installed less than eight months in my house. I even paid for an expensive warranty for this carpet. In my hallway, stains appeared and just wiped it with hot water as instructed by their salesman. The stain was still there. I reported it to their customer service and sent an inspector who was also the one who installed the carpet. He took pictures of it and even told me that he will recommend to replace it.

The wood laminate flooring installation was probably a 3 star at most, the installers were in a big hurry to finish that they made a few mistakes. I called customer out of New Haven CT, several times. Eventually a woman got back to me via email. An appointment was set up for a Representative to come take a look at the problems, he took photographs of the areas of concern and agreed with me that the areas should be addressed. He assured me he would personally get back to me. Guess what, I'm still waiting. Angry in CT.

We looked around for flooring companies a little while but my wife had had a stroke and she couldn’t get around too well so it was nice that Empire came to the house. The salesman was a great guy too. We had laminate flooring put in the kitchen over a year ago. The laminate is easy to take care of and is really nice. A couple days ago, we had new carpeting installed in both bedrooms and in the living room. The carpet is commercial carpeting and it is glued right to the floor. My wife is in a wheelchair and she gets around better on it, plus it looks pretty good. We've had a good experience with Empire Today and I’ve already recommended them to my next-door neighbor who just bought the place.

Was contacted by a representative a week after installation and explained my disappointment. He told me I would be contacted to set a time for someone to come to the house to see the problem. I have yet to hear from anyone. Situation is carpet weave on top steps runs side to side. Carpet weave on steps from bottom to that step runs up and down. Suggested to the person who called that sales person not tell a customer that installers will move large items. They are definitely not movers and are concerned only with getting the carpet installed. Had I know the installers were so limited in care, I would have hired individuals to move items prior to their arrival. I am not happy with the piece where carpet ends and tile begins. Looks to have been pounded/hammered-not smooth.

We have an older house, and we wanted to replace the carpet. We considered several brands but the timeframe Empire had to get it done was a lot faster so we went with them. Most companies gave us two to four weeks, but Empire's was within three days. I wanted the carpet in before we moved in. We chose stain-resistant carpets to be installed up the stairs and all upstairs by Empire Today. We liked the color for the décor plus some of it is speckled. With kids, it hides the stains a little. Everything that got done was very nice.

This has been one of the hardest home improvement experiences I have ever had. First off the first order was unable to be placed down do to a unlevelled surface subfloor not a big deal. Scheduled for a new appointment for carpet first time. No one showed up at all. When I called the service management team stated that the salesmen didn't show up for any of their appointments. Rescheduled again the day of visit. Someone called to cancel and reschedule yet again. On the day of the appointment the salesmen did show up and we got ordered placed no problem was a great guy. Day of installation had to call and get previous deposit transferred from first flooring on to second installation. Not a big deal but if I wouldn't of called what would of happened to the deposit?

All parties involved, i.e.: sales associate (John), and the installers for my tile flooring and laminate flooring were all very professional, patient with questions and kind. They showed up on time and were prepared to handle the job at hand. Plus they left the job site CLEAN!!! Thank you and I love my floors.

Empire Today did a great job of selling me over priced flooring back in 2008. I knew they were overpriced and the finance options I needed and the biggest seller was and I quote "This laminate flooring is great. It can sit under 6 inches of water for 30 days before it will buckle". That was a flat out lie and the warranty does not cover leaks. Well if your product was so great, it should. My AC unit leaked and the flooring buckled, and quickly. So I get on chat, and find out not covered by warranty, and furthermore, they will not sell me the flooring direct. They have to install it.

Empire was outstanding to work with in all phases of the process. Barb who came out to show me carpet samples and quote the job made it actually enjoyable and listened to what I wanted and that I had a specific budget to work with. The guy who installed did it quickly and cleanly. This was by far the best experience I have had with carpet installation - ever!

The whole process from the consultation to the installation of the carpet to my condo was smooth. I received a great product with a great price. I have recommended Empire to family and friends. My place has a great feel and looks beautiful. Thank you for a job well done.

Compared to other companies, Empire Today is a little more expensive but they had a better schedule so we had them install stain and pet resistant carpet in the family room, the living room, the dining room and the guest room. They did the stairs too. The installer was excellent and did a great job.

Extremely satisfied with quality of carpet and installation. The appointment was met on time. The installers were very courteous and qualified. They reviewed the product and installation to make sure of satisfaction before leaving. I had a very bad experience with home depot over the same installation. If they could not complete the job they should just say so and not measure and quote.

The carpet installer arrived without enough carpet for the job. This was inconvenient as I had to take time off of work twice. There were misunderstandings as to the payment terms and required extra time with customer service and the installer. My name is not spelled correctly in your files even after I pointed this out to the sales rep. It was not a completely enjoyable experience.

I think I overpaid for my carpet. I requested a breakdown of the 50/50/50 "deal" I received, and have yet to see it. I called Empire and requested the breakdown, and they said that I needed to get it from my sales rep; which just tells me that the "deal" is different from rep-to-rep, customer-to-customer. I feel totally ripped off. There was an uneven spot on our floor that we never felt before, and instead of telling us about it, the installer installed over it.

Wood-like tile: The salesman and installation crew were very professional and they both did a great job. Install was done in 2 days. Even at half off, I thought the price was somewhat high compared to other companies but went with them anyway. Very happy with the outcome.

Pleased with the installers. Clean up and punctuality were appreciated. Felix ** was helpful with information dealing with the texture and color. Thorough information about the warranty and cancellation if warranted. Only wished that a warranty sheet was left with us.

The first installer was extremely nice and worked hard. He did make a couple of poor installation and he did not explain or answer to the fullest. This may have been a result of limited English. The man who came to correct the problems was a genius at work ability and satisfactorily answering our concerns. Thank You Empire.

The sales experience was informative, helpful and not pressured. The installation team was thorough and considerate. However, my customer service experience was horrible. When the carpet truck was "lost", the lady on the phone was very rude and inconsiderate, even when I tried explaining to her my extenuating circumstances. It took me calling the salesperson directly to get answers and to find out when my carpet installation date/time was being rescheduled to. Overall, I would use Empire again and recommend them to my friends and family, with the understanding that the customer service reps aren't very helpful. My family and I are very happy with the new floors!

Laminant Flooring - I have used Empire 3 times in the past year and they do good work. The last time was 8/24/17. The floor is great but they did not use quarter round to finish off the floor at the baseboard and it looks like it's not professionally installed.

I used this company for a second time and they did a fantastic job. The new floor is beautiful and I couldn't be happier. I already have another project in mind for them and will have them back out to do it pretty soon.

The salesman was so professional, friendly and helpful; he listened to me re: what we wanted to do and did not, thankfully, overwhelm me with too many choices. We found just what we were looking for. He scheduled us for installation within the week, we had prices, and when my husband had questions the next day, he happily came back and resolved the issue to my husband's total satisfaction. Installation of the laminate and the carpeting over two days could not have gone more smoothly: professional crews, care with the furnishings we couldn't move, speed and efficiency as well as an excellent job of cleaning up. We couldn't have been happier.

We had a great initial experience with our consultant when he came to our home to set up our install. Unfortunately, on the scheduled date of install, we got a call saying that the install team couldn't make it. We tried and tried to call back to reschedule and couldn't reach anyone and never got a callback. Finally Empire emailed us with a new install date that they chose and we had to scramble with our own plans/schedules to comply. The install team arrived this time and did a great job. So the end result was great but getting there was definitely frustrating.

After a couple of no shows by the initial salesperson everything was fantastic. The salesman was very helpful showed us lots of samples and combinations for our floors. The installers were great. The hardwood installers lead by Vladimir did such an outstanding job right down to being very detailed with the final trim out of the floors. It actually looks better than the original construction did. The carpet installers were very quick and efficient and also did a great job. Overall I would use Empire again and will suggest you every time I get the chance.

It all... just worked out!!! I hope to at least 30 years of use on this purchase. It looks great and very easy to maintain. I thank you, my mom thanks you, good luck and take care. Should we decide on additional flooring in the future... you would be the first we'd give first consideration to.

My sister had a really good experience with Empire Today. When the reps came out here to sit down and talk to me, I enjoyed meeting with them, so I went ahead and had my floors installed by them. The floors they did were the ones in my bedroom, in my living room, and in my closet, and they were of the same kind of materials. The young lady that showed me the flooring was an excellent sales person and the people that put the floor in were really gracious. If I ever have to do floors again, I will surely let Empire Today do it. It’s just an excellent job they’ve done for me and I couldn’t be any happier.

I tried looking online and there wasn’t anything in particular that had caught my interest. I saw Empire Today’s commercial and the jingle got stuck in my head when I was listening to it. Then I had Empire Today install carpet in multiple rooms in the upstairs and the stairwell. The guys who came in were hard working and efficient. The cost and quality of the new flooring were perfect and I love it, and I recommended the company to some other people I know.

A friend recommended Empire Today and I had them put in three rooms of carpet. Their cost and quality are way better than the other brands, and they were friendlier, too. They came on time, installed the carpet really quickly, and did a really great job. I like that the carpet is really soft and plush. And the warranty was really good. It exceeded my expectations overall. I would recommend them to a friend and would probably use them when it's time to replace it again.

My mother passed away and I was fixing up the house to get it sold. I had carpet installed in three bedrooms and working with Empire Today was much easier than with other companies. Their salesman came out to us, put the whole thing together and it was done very quickly. The installers called before they came and showed up when they were supposed to. Everything was done exactly as the salesman said. Empire Today exceeded my expectations.

The installers never showed up on the day they said they would and we never got a call saying they wouldn't be there. When we called customer service to find out what happened they said they would compensate us for our trouble. Never happened. Install was terrible. You could see the seam. I would never recommend Empire!!!

We ordered carpet from Empire a few months ago. The sales experience was great; lots of choices, differing price points, and felt like we made a good decision. But on the install date, they showed up 2 hours late --- AND THEN WERE AT OUR HOUSE FOR NINE HOURS. They didn't leave until after 11:00 PM. The installers were clearly inexperienced and complained that they had to move furniture (which we had paid for as part of our package). Moving furniture took about 15 minutes total, by the way. Around 8:00 PM I tried calling the sales guy to say they needed to leave and come back as my kids had to go to bed. I couldn't get a hold of him so I told the installers they needed to leave by 9:00 PM. They argued with me and told me that if I didn't let them finish, they would leave the carpet unfinished and wouldn't be able to come back for at least a week. I let them stay because I had already missed a whole day of work.

The representative who was supposed to come between 5 and 7 pm well he never showed. I call to find out why and register my complaint and all I get is they cannot reach him by phone, did I want 50.00 off my order and to reschedule the appointment. I got no apology and 50.00 is not enough to compensate me for not getting an explanation as to why. I did get hung up once and spoke to a supervisor and still no results. I have told this is not the way to business and I am not happy and have lost me as a customer. You make an appointment. You show or you call or you have someone call.

I ordered some vinyl tile to replace my kitchen floor. The installer came on Sept 6, finished and left. After they left, I realized they had put the vinyl under my dishwasher so now the dishwasher door is not opening properly. Also on several spots the floor squeaks. I called on the customer service the next day, Sept 7 and complained about this. They said they would get someone to call me back to fix the issues. No one called.

We heard that Empire Today were good products and the price was reasonable. We’ve had a vinyl flooring and rug from them. We’ve also carpeted the rest of the house. All of the floorings are effective, comfortable to use on bare feet and we haven’t had to do any serious cleaning on it. It was a very good experience.

I had floors installed by Empire Today. We got several bids and theirs was the lowest. The product that we picked was nice and I like the looks of it. We’re very happy with it. I also liked the gentlemen who installed it. They were hard workers and they worked long hours. It was hot when they did the job, but they were very pleasant and they did great. One of the gentlemen, Saul, explained everything they were going to do every day and always cleaned up before they left.

I got some carpets installed by Empire Today in two rooms and in the hallway. Compared to other brands, the cost was a bit different, but overall the products were all similar. However, Empire Today was quick, easy, and professional. They offered me a six-month financing period. The two guys were also some of the best professionals I've had to work with thus far. Being able to enjoy new carpet inside the house now is great but the new flooring has met my expectations to the point where I'm going to probably use Empire Today again after I finish paying this off. In the next seven months, I'm purchasing some hardwood or laminate flooring.

I called Empire Today, got a quote and it was easy. My sales guy was great, and the installers were very pleasant and they did a good job installing the carpet and luxury vinyl plank flooring in the basement and the stairs. I like the luxury vinyl plank because it’s easy to clean. I have animals so that’s important. I absolutely love it and I’d recommend them.

Empire Today installed some flooring in our living room, hallway, and kitchen. We considered doing it ourselves but we’re not young anymore, and I liked that Empire today moved everything for us. We always wanted the wood look in the kitchen and the vinyl flooring looked like wood. We also wanted the floor to be waterproof. We had a problem in the kitchen under the cabinet that wasn’t covered when we originally made the plan. I had put gray vinyl edges kick plates under but those things needed to go because they didn’t match the wood at all. I told the installers to give me the three-quarter rounds and I’ll put something else up there after they leave. But they said no since the three-quarter rounds won’t fit and whatever I put up there is going to change the measurements slightly. My husband suggested to cut some of the planks from the floor as kick plates and then put the quarter round up. That’s exactly what they did and it looks great.

My wife and I did a little shopping and we settled in with Empire Today for the installation of carpeting at home and for a rental property. It's in the basement staircase of our home and the two bedrooms in the rental property. The quality of the product certainly is everything that we wanted and expected and the quality of the installation was superb in both instances. We're satisfied with the product and I liked the feel of comfort under my foot for both location.

Empire Today installed laminate flooring in the hallway of our home. It was much better than what I had before and it met my expectations. Their installation team was always great. Sometimes their English isn't as good as it could be but we get through it. But the customer service rep got confused. When the installers were waiting to do the job I was quoted a certain price and somehow they had $200 more on the invoice and that wasn't right. So the installers had to stand in the driveway and wait for customer service to get their acts together before they could start working. It was delayed by about two hours but it wasn't the installer's fault. The installers are just really humble and hard working people. They're all fabulous.

For the quality and the cost, Empire Today was superior to the other places that I looked at. The carpet I got from them has a 15-year warranty, and better quality and price, compared to the other one, from another company, that had a 10-year warranty. I wish I could've chosen a darker color but there wasn't that color there. But I like the idea that it’s stain resistant and how well it’s treated, which most of the carpet is but I’m loving it. It brightened up my house compared to what I had in there before.

We went to a couple of other stores and called Empire Today to check if we can get a better deal in the installation cost. They had a better price for the installation than Home Depot. The carpet that Empire Today installed in our basement and stairs is very durable and low pile. Plus, the installer was fast and courteous.

Empire Today installed my carpet and I like the speed in which they could install it. They were fast and professional. They really went out of their way to make sure that I got scheduled in time for when I needed it. I like the quality of the carpet, especially the stain resistance. Empire Today is better than I expected.

Empire Today is cost effective and simple. I had padded carpeting installed in the entire upstairs and the stairways in my new house, and my wife likes it. The installers were fantastic. Some of the rooms were larger than normal and they needed to have seams in there and after the guys were finished installing, I couldn’t find the seams. It was well done and they were quick, efficient, and very polite.

I had a carpet installed in the room, the stairs, the hallway, and the study room, and wood installed in the living room, the dining room, and an office. However, I had some complaint over the woods. Some of the corners had little damages here and there. I think it was damaged when it was installed because we've seen all this stuff the next day. I called and Empire Today sent a service guy who looked at it. They were supposed to call me back but I haven't gotten a callback yet and I've been waiting on Empire for almost three weeks now. It's just a few problems though and everything else is good. I will recommend them.

I had dealt with Empire Today before so I went with them again. I had them lay green carpet in our home about a year ago. Then my son decided that he wanted to pull the green carpet out and get another color. This time, he had them install a gray carpet and he got that paid for. The installation was easy to go and I liked that they did it all in one day. The carpet we got has met my expectation. I like that it is stain resistant and easy to clean. I would definitely recommend Empire Today. They’re great and easy to work with. In addition, I’m really impressed with the price which I thought would be higher, but it was fair.

The problem with my laminate flooring was fixed on 10/3/17, with the exception on 3 bolts that were not screwed back on to my railing. My husband ended up putting them back himself, it would have been nice if the empire guys had done it after installing the laminate floor. I am happy my floors are fixed, it took longer than what I expected and a lot more of my follow-up it would be nice that Empire follows up with their customers more instead of relying on their contractors feed back. They do have very friendly contractors, Carlos was very helpful and respectful.

I will make this short and sweet just like Carlos's and his crew made our flooring installation. Great price. Arrived when agreed. Fast work and clean up after themselves. They even puttied the finishing nail heads around the baseboard. Perfect job, entire house and two bathrooms finished in one day. AMAZING!

Beware, your experience is going to largely depend on who you end up dealing with. We had someone come out and give us an estimate, which was much higher than we expected based on Empire's advertising. When we asked why it was so expensive, we were told that it was because it involved stairways and the shape of the space, and there was no way to do it cheaper. Made the mistake of believing him, and went ahead with the job.

I had carpet installed by Empire Today in the front room, bedroom, master bath, and hallway. The cost of the products from other flooring companies was ridiculous unlike Empire Today's. The color of the carpet is what I like most because all of our furniture are art and everything stands out on that carpet. Also, the lady that came out was really nice. However when I had questions, one of the Mexican guys who came didn't speak English and one of them spoke little English and I don't speak Spanish. I had to call them back because where they put the carpet towards the end of the kitchen started coming up since they tried to tuck the carpet under my slate. But they came back out, put a strip down and it's been all right. Overall, my experience with Empire Today was very good. My wife and I are happy with the carpet. We liked it and have recommended them.

Empire Today installed laminate floors in the great room, a part of the hallway and in my bedroom. When I called Empire Today, they were very courteous. A lady came right out and was nice. She took the time to show me a few things to choose from and helped me choose the right one. The installers were nice as well. They were late getting here but they called and said they were coming out of Orlando and they had to get this together. When they got here, they did what they were supposed to do and they were good. The laminate flooring is easy to keep clean. However, when I dropped something on it, I can see it right away. That’s what I couldn’t get over with. My grandbaby likes to walk barefooted and when she came out of the bathroom, her feet were wet and I could see right where she stepped at. Other than that, the flooring is nice.

We had Empire install carpet throughout the whole house as their price and quality were the best. We had them install carpet throughout the whole house and I like the carpet. It was good. Plus I love the installers. They were efficient. I tried to offer them things to eat but they were all super focused. They told me it was going to be two days but they got it done in one day and they helped me move stuff.

I like the carpeting installed throughout the living area and the bedrooms by Empire Today. It was wonderful and very nice for the vacuum to walk on. Another thing we liked about Empire Today is that they were here on the day they set. It was wonderful because we had gone with another company before and we had to wait six weeks to get the carpeting in. The workmen from Empire Today were very courteous and swift too. I couldn't believe they got in and out here in just a couple of hours. They were very good.

It was very easy and simple to work with Empire Today. I got laminate and tile flooring from them and these were installed on my stairs, landing, and hallway in our home. I considered installing the flooring myself but I realized it was too hard. So, I decided to go with Empire Today. Besides, I've used them before in the past and I was happy with their services. The salesman and the people who put the flooring were great. The flooring dresses up our house and it looks cleaner compared to the carpet on the stairs. It makes the house look nice too. My wife is happy because she likes the flooring.

On August 30, 2017 we had carpet laid in our home and it was paid in full when job was complete with check ** dated 8/30/17. The installer called the transaction in on his cell phone for the full amount and left. Everything was good, we were happy with the carpet and payment being made. He did his transaction electronically and returned the check to us saying he didn't need it, it was already handled and paid for on his phone.

This is the second time I've used Empire Today. I was extremely pleased with their professionalism and the quality of their workmanship on the vinyl laminate in my first home and when I moved I decided I had to have this in my new home. We put the vinyl in our child’s room because we have a special needs child and there were bathroom issues. It's for easy cleanup. I'd love to hardwood flooring but it's cost prohibiting. Nevertheless, everything is fabulous and I'll recommend Empire Today.

I had my carpet installed by Empire Today. They were able to match the price of the other companies and they were able to install it much sooner. I love the color of my carpet and the installation went well except there is a seam where it meets from our bedroom door to the hallway and it is very noticeable. Overall, Empire has met my expectations and they have been excellent.

I used Empire Today before and now had them install some carpet in three bedrooms, in the den, living room and master closet of my house. I like the thickness of the flooring and the installers were nice guys. I understand that the rolls were heavy but the installers need to be a little more careful. They came in and dropped those rolls. The backing of that big roll gets slammed up against my wall and hits my paint so when they left I had to go and retouch the paint. But other than that everything else was fine.

I had carpet installed by Empire Today in two locations. Empire was a little more expensive than other brands I considered but they came down when I asked if they would match the price. Also, they can get the job done very quickly. Everybody was very competent and they knew their job. The salesperson was excellent and flexible. Then the installers came out on my timeline that is longer than theirs, did the work, and were very nice. It was a clean experience. But one lowlight was that the carpet installed in one place was not the right color because it was lighter than what I had initially got. They also didn’t install on two stairwells but they came back straight away and did those. Overall, Empire is reliable and the experience was easy.

Never followed up and disrespectful manager - Empire Today has failed me and my family. We did not receive the level of service from the managers or customer service reps. Everyone dropped the ball. We were never called back by a manager. My floors were measured wrong, twice, delaying the process further. I received my Carpet install but not my laminate. No one ever came, called or seemed to care.