Empire Today Reviews

Empire Today's price was decent and the salesman was nice. The installation was quick and the carpet they installed in the whole house - both living rooms, four bedrooms, the stairway and hallway - was pretty and has the stain guard. We like Empire Today and we'd recommend them to a friend.

I have been using Empire for four years and have been with them at every house I've been. Recently, I had them install the ebony wood floor in my living room. I chose that floor this time because I liked its look. It's a dark wood that is a little bit shiny. I can also spray non-ammonia glass cleaner and it cleans easily. Overall, everything was smooth and they did a great job. I love it, and my sister will call them in her house and get her floors installed the same way.

I ordered bedroom carpet on 10/31/17. The salesman was nice. I paid the whole thing by personal check. The carpet was to be installed on Nov 3, 2017. We got a phone call stating the carpet was coming in the afternoon but didn’t give a time frame. We waited until 5 pm and my husband called and was told they can’t come because they have a big job and don’t work at night. They rescheduled delivery for Monday morning Nov 6, 2017. We got a phone call this morning Nov 4, 2017 saying the order wasn’t confirmed and won’t be delivered until Tuesday Nov 7, 2017. We told them we needed the carpet before my mother moved into that bedroom which was supposed to be Nov 4, 2017, so I canceled the order and asked for my check to be canceled too. We are very upset because now my mother will be in the room without a new carpet and I have to go to a store now to shop! I thought shopping at home would be convenient but not for me!

Contacted Empire 2 Times for measurements and estimates... Paid hefty deposit and arranged installation after I stressed the importance of having it complete before very important game and dinner party on Sunday. Agent assured me it was a 1-1/2 day job and the installers may be done on Saturday before 1 pm... I take off work, Installers arrived on Friday with carpet around 10ish in the morning, everything going fine despite me loaning garbage bags and drills for the job. After completing 2 rooms and a hallway I was informed at 8 pm that there was NOT enough carpet to finish the main living area and 2 closets until TUESDAY THE FOLLOWING WEEK! Needless to say I am livid!

Empire Today came out and talked to me. I had them install linoleum that looks like a wooden floor and I like it. It was installed from the front door to the kitchen but I have an issue where the linoleum has bubbles that keep on popping up when it’s hot but it’s flat when it’s cold. The installation took an extra week because something was underneath my floor and they had to scrape a bunch of glue. The salesman and the guys that laid the floor are all very nice people. I recommend Empire Today and I will use them again for a new carpet.

The carpet installed by Empire Today is stain resistant and anyone who comes in likes it. The installation worked out fine. Everything had glass in it and they moved the things around. I was very pleased with how they installed it. The only thing that I don't like about the carpet is it tracks up. I wanted a loop pile so it wouldn't make tracks when one walks but it does and I can live with that. So far, so good.

We were considering two other companies to install the carpeting in our home’s basement. We wanted a Berber carpet and the other installers didn't even show us any. They only showed us higher end, not exactly what we wanted, carpeting. The bids were very far up, as far as $4,000 difference in price as compared to Empire Today. On the other hand, Empire Today had what I wanted. The installation went fine. They were very quick, except that there was one minor oversight. The installers left my side gate open and my dog escaped for 40 minutes. Minus the dog incident, I am happy with my experience with them.

I called to get an estimate from Empire and I decided to go based on the products that the rep had to offer. She was polite, friendly and knowledgeable about what she was selling. I had carpeting done and we like the product. It's easy to clean as well. It’s a salt and pepper kind of color, so it doesn’t show the dirt. Everything was delivered on the date promised, and we didn’t have any hiccups along the way. Overall, we had a good experience.

I wish I had never gotten involved with this company. From the beginning, poor customer service. The installation is a mess - deals across several of my steps. Now, 2 years later, the carpeting is buckling even in areas with very little traffic. I feel I just threw several thousand dollars down the drain.

It’s been two months since Empire Today installed our laminate and carpet and cost and quality compared to other brands is okay.

We purchased an engineered hardwood and laminate for the kitchen from Empire Today. We looked at another flooring store here in town and we were really pleased with their customer service and how they treated us as clients. Then their price was really ridiculous. It was beyond what we could do. We kind of forgotten about it and then we saw the ad for Empire. The sales person was wonderful and really took time to explain things to us. He showed us lots of different product choices and the cost factor was definitely part of the decision as well.

Empire Today carpeted the whole house in the past. Then I had water damage and I had to have the old carpet replaced. I got carpeting from Empire and they installed it in the living room and the dining room. The installers could have been more gentle with the furniture when they moved it but they did a fine job. So far, the new flooring is fine and I'd tell others interested in working with Empire to go for it.

Empire carpet installed $30,000 worth of flooring and windows throughout my home. The multi-paned insulated windows were gas filled. The gas eventually leaked from the windows. The windows are now streaked and discolored. The windows also have mechanical issues and do not operate properly. After calling Empire--I was routed to the manufacturer--Associated Materials of Akron, Ohio. After completing a warranty repair application, receipts, proof of home ownership and other documents along with numerous pictures of the windows--the windows still have not been repaired. Originally contacted Empire and Allied Associates in October 2016. Took a while to obtain all required documentation and submitted application in January 2017. Have also called Associated Materials reps many times. Thanks for your time.

I had Empire Today install vinyl flooring and carpeting. The crew that did the vinyl flooring was fantastic. We had to get a contractor in here to repair a couple of places on the floor, but they were only scheduled for one day and they didn't get the job done. They had to leave the work unfinished and our furniture was all piled up together. Then the hurricane hit and we were out of power for eight days, so they couldn't do anything then. The installation of the carpeting and the vinyl flooring had to be rescheduled six times. Caesar, the head of the crew, was really good, extremely polite, and very professional. He gave us outstanding service and Empire should send a whole bunch more like him. He came out by himself to finish the installation of the vinyl flooring and he worked until the job was completed. When it was finally done, the vinyl flooring was beautiful and I'm very happy with it.

I got an email with 50% off coupon on selected flooring, so I had Empire Today install some carpeting and some LVT in the hallway upstairs. Empire's customer service has been excellent. The sales representative was very knowledgeable about the product. It seemed like he wanted to work with us on the pricing and he wasn’t long winded which was great, and he was to the point. He brought out just the flooring samples that he thought will work for our house and for us and what we wanted. It was an easy and quick process. I love our new flooring and I like how it looks. I also like the materials, but the installer has not been so great. They didn’t do a few things and they came back, but they cut us a couple work short and they’re now having to come back for the third time.

My mom wanted to get the house cleaned up, finished and sold. So she paid Empire Today the money to have the carpet installed throughout the house and linoleum in the laundry room and kitchen. Their salesperson and installers were good. But we had to pay upfront for the whole job before we even saw the quality of their work. However, when I was there working on the house and looked at the work that they did, it was really nice. Though the pricing may be cheaper elsewhere else, Empire Today was there when we needed it done and it was done on time. Everything looks great and I'd recommend them.

My original contract was not broken down into different orders for the type of work being performed. The process of payments seems not to be a seamless situation. Of course with a change to this order really confused all parties involved with multiple contractors showing up without the correct information or materials and me being charged a lot more than originally quoted. With a call to customer service to no avail of course, I am very dissatisfied with this process. Why do I get three different COD charges for one original order which of course doesn't add up to the original contract? NEVER WILL I USE OR RECOMMEND THIS COMPANY TO ANYONE.

I will Never use this company again!! After they came out they pulled the carpet up. They were going to just leave it like that until I told them they can not just pull up my carpet & leave it like that. Yes there was a wee bit of damage to the floor (It is a mobile home 18 1/2 years old..). So they patched the small area of the floor, & put the new floor in. It didn't come all the way to the wall.. I still Have to get some baseboard for the floor to cover the gap between the wall & the floor..

Bad enough that I wasn’t happy with the carpet install, but how I was treated when I expressed my concerns, is what really added insult to injury! The finished install had areas where the carpeting didn’t meet up with the tiles. I could see the edge of the tiles. I mentioned it to the installers and they called their supervisor. Turns out Empire subcontracts, which I was told by their rep that they didn’t. The installers supervisor arrived ready to do battle. I actually said as much to her at one point. She started in with saying that it was the floors, not the installation, her installers did the best they could do. BUT, it was the way she told me that left me more upset. She was a bully. I had to tell her to calm down on more than one occasion, and I told her that her tone was very unprofessional.

I've used Empire Today on my last three jobs and I recently had them install carpeting in a rental property that I own. So far, I'm pleasantly surprised with what they've done. I was able to get similar pricing with what I get with guys who are trying to get into the business now. Since I've done a few jobs with Empire, I'm in a position now to even get better prices. That's good when you deal with somebody with a reputable name. But even though they gave me a good deal, they might not be the best deal because I only had so much time for research. The only thing I suggest is if they're dealing with somebody like me who have multiple properties, they could offer more incentives. Nevertheless, I will definitely recommend Empire Today. I'm happy with them.

The first day that Empire Today came to my home was to start replacing my carpet. (10/9) After waiting all day they show up realizing they did not bring enough equipment and said they had to come back another day. They came back the next day (10/10) in which the Vinyl flooring people were coming too. They ended up both arriving at the same time. Both the carpet people and the vinyl flooring people. They were here from 9:45 in the morning til 4 pm.

Everything was what Empire Today told me I was going to get. It took a little longer than usual but there were circumstances. I'm satisfied and the floor is pretty good. So far everything's good. I'm wondering though if there is a warranty on it. I'm worried about where they connected the carpeting. They split it. Where the two seams meet looks okay right now but I hope it last.

We’ve had three different jobs done by Empire Today, one in our house and two in the rental apartments. They worked out very well and the carpeting installed in the rental house has met our expectations. Both the installers and the saleswoman were excellent. They were also so fast and it was a very good experience.

Homestead hardwood laminate flooring was installed in a hurry by the crew. When I looked over job later that day there was glue on flooring. I called co. to report. They sent someone but they next week. When they got there they said it wasn't glue. It was defective flooring and found other spots as well all over floor... It was two to three weeks before they came back out and said they couldn't replace just five or six boards since they are in the middle of room. They have to take up all flooring. It had been almost a month since they were put in. They said they would send a crew in a few weeks to take up and replace all floors. I had lived in home with all of living room and dining room in pieces having to remove all items from both. I couldn't wait any longer.

I got something from Empire Today once before and I have been pleased with their service and response so I went with them again. I had them install carpeting for the master bedroom and another bedroom. I really liked the style and the height of the carpet. The installers were fantastic. They were very good, organized, and hardworking. I just want to mention one issue I had. A couple of years ago they have put carpeting in my basement, a very big bedroom, a very big area and I was pleased with their work. But now the carpeting is all lifting. They said they were going to repair that and they didn't while they were here. I was going to pay for it but they didn't have time to do that.

I have had the worst experience with Empire Today. I had a scheduled install for today. I received a call today at 10:30 to be informed that no one could make it to the appointment. I spoke with a young lady who said she would get me an appointment for Saturday. At 12:20 I received a call to confirm the appointment for Saturday followed by an email.

From start to finish everything was as easy as can be on my end.0 They were educational in the beginning. Very nice and professional and fairly priced. The installers did phenomenal work and were also very nice to have around. Would definitely use them again.

I would recommend Empire Today. I had laminate flooring installed, and the installers were fine. They came in, did the work, and cleaned it up after they finished. However, I have a little hesitation in them because although I like my floors it isn’t what I ordered. My order was grayer. I also tried to explain it to them, but they just said that it's all right and that it's already there. I even called them up for a warranty book on how to care for the flooring and I never got it. I paid for an expert on what to do and how. They're supposed to give me all that stuff. Maybe I'm expecting too much in this day and age and they're basically cutting things.

Imagine this being the worst review because that’s how disappointed and angry I am. We used Empire Today once before and we’re happy so we tried again. Al ** was our sales guy and nice while he was selling. We ordered carpet for both son’s rooms and paid extra for furniture REMOVAL. Al told us just to remove items from tops and installers would move furniture. Only item he instructed us to move was a tank with lizard. We did as instructed and more. Installers show up last Saturday, October 21 and that’s when our problems began. He wasn’t sure if he had enough carpet and then said it’s not his job to remove furniture and wanted us to take everything apart. I said there’s 5 of us here and we'll all carry. He walked outside and never came back in. I called every supervisor AND Al but no one could help.

We had Empire Today install carpet on the second floor and on our event area on the main floor. We looked at Home Depot and Lowe's and even if Empire Today costs a little higher, we went with them because of their availability to install. The carpet that we got was based on the color scheme of our paint on the wall and we wanted something that was a little darker and something that's durable. It's stain resistant and easy to clean, and we’re pleased with it.. The installation crew who came were very professional and they did a good job installing the carpet and cleaning up. There weren't tons of shreds of carpet lying around when I got home. The experience has been good from start to finish, from the salesman that came out all the way to the installation. Everyone was friendly, knowledgeable and worked within my budget, which was good. I would recommend Empire Today.

We were very happy with the salesman (Drake) and with all the communication around timing, installation, etc. The install itself was okay. The hard floor (laminate) guys were really good with explaining everything and working with us on items at the end. We, however, were not clear on the removal of the tile floors and the installers did not clean up very well. I'm still finding areas that have dust from the tile removal.

So an Empire salesperson came and advertised these floor planks that are glued AND click together, advertising this is this amazing thing. Apparently I should have checked the fine print after because what he advertised and what I signed off on was different (my mistake, but also shady business) (my floors only glue down). Then the flooring team came (none of which were fluent in English) and pulled up all the carpet but didn't show up with all the pieces needed for the install and didn't realize until we were standing on concrete slab already. So they installed up until the transitions which were left exposed and then hazardous for the offspring I tend to keep in my home. They also did not glue pieces down all the way so I had floor planks sticking up at various points and obviously uneven and potentially dangerous while walking. Not to mention there were work materials left out from them coming and not finishing the job.

I personally have never rated a company before but I feel the need due to the horrible job and customer treatment from this company. Empire Today was hired to install carpet throughout my home, installation was in February 2017. The appointment was scheduled for 8 am but the team did not arrive until 11 am, stating that the job on the previous day was not completed and they had to go back to complete that job. Before the installation begins, you are asked for the money up front (which I find to be shady). The installers began installation and asked if I would stay outside while they installed my carpet. At about 6 pm, I was told that the job was complete and that they were tired and left. They never did a walk thru or anything.

I had Empire Today install beige carpet in the basement and their work was professional. They came in and did what they had to do, and they were done in a couple of hours. I liked the durability and the color.

We are satisfied with our new wood flooring in the bedroom. The 2 gentlemen came early and worked into the night to complete the job. The room is very large. It had an extended sitting room. The pricing was very competitive.

We were very pleased with the sales rep that helped us. She was wonderful. The install team was also fast, efficient and friendly, and the price was reasonable for what they offer. I would definitely recommend Empire for any of your flooring needs.

Laminate floors - Great job. Only issue was unfinished trim at baseboard but they came right over to fix the issue when I called. They arrived in a timely manner, moved all my furniture with care and put everything back. I would definitely use Empire again. Workers were respectful.

The crew that Empire Today sent out was fantastic. They did their job and they worked well together. They couldn't speak very good English but it didn't matter. They did quality work, and everything was perfect. We also liked their salesman. He was informative. He had the samples and he spent two and a half hours here. Everything Empire said they were going to do, they did in a very timely manner. When they said they were going to be here, they were here and we didn’t have a problem at all. Even with the salesman. We shopped quite a bit then went with Empire because the pricing was good. We had vinyl flooring installed in the whole downstairs -- living room, dining room, kitchen, bedroom, and laundry room. We are very satisfied with the whole procedure.

I have to say that I was very impressed with the entire process, from the sales call/quote to the carpet installation and I just love my new carpet! The carpet installers were absolutely amazing, very polite and professional and did a very good job, as did the sales representative and to boot it was really 50% less than the other 2 quotes I got. Very impressed, a satisfied customer here!

We love the color and texture of the laminate planks. The salesman was knowledgeable and thorough. The price was very good. The installation team arrived as scheduled and worked quickly... Real craftsmen. Our room looks beautiful! We are so pleased that we are talking about which room we want to have done next!! THANK YOU Empire Today for outstanding product and service.

They took great care in every measurement to be certain that everything fit. They were very courteous and great in answering any questions we might have. I would not hesitate in recommending you again. They were here in the time frame they had established. They were very good about the cleanup before they left.

At first, I was quite pleased with the flooring installed by Empire. BUT, since then I have two issues needing to be addressed. Poor installation behind W/D and did not reapply baseboards as PROMISED BY SALES REP, behind W/D and fridge/stove.

From the initial contact through installation, Empire was completely helpful and professional. The only thing is that I noticed after the crew left was that side cabinets of my armour were put back wrong and I will have to find help to move them because they are too difficult for me to do by myself. But overall, a really happy with my experience with Empire and plan to use them again.

I am unhappy with the quality of the carpet and especially the pad. I paid for a better quality and what was installed was thinner than the old carpet that had been on the floor for over 30 years. I also did not like the way they installed the pad on the stairs. I pointed that out during the installation and was told "that is how we do it". Not happy at all with my purchase. I paid over $1000 for one small bedroom, hallway & 6 stairs. I will never again use Empire and I will tell anyone who asks me about my unsatisfactory experience.

I was very pleased with the service provided by Empire from start to finish. The carpet is beautiful, the installers were great. I would definitely recommend Empire to my friends and family. I was impressed by the number of samples that we were able to choose from.

I hired Empire Today to remove and install flooring. They missed install appointment 09/27/2017, arrived at 11:00 am 9/28/2017 and not earlier as representative explained when I contacted them to ask if crew would be coming. Consequently to keep remodel project on schedule I removed ceramic tiles from kitchen hallway and den/family room myself and piled old tiles out on driveway. I ended up doing the work I didn't want to do.

Carpet installed on stairs and entire 2nd floor. The installers arrived in the morning and did a great job. They did have a job after mine and left my house at 3:30. I may not have been happy if I was the person having the install later in the day but I have no complaints. The price, carpet and work was done wonderfully.

I ordered laminate flooring for 3 rooms and they were unable or unwilling to install on basement floors saying it was uneven and couldn't do anything about it. It took nearly 2 months to get a refund for the rooms they could not/would not complete. After the fact I contacted another flooring company and they were able with no problem to add additional padding to level out the floors in the 2 rooms Empire couldn't do and in the end were able to install laminate. Not to mention they were $500 cheaper than Empire.

It was very pleasant going over the product selection. Normally it’s a pain and drawn out. Craig was great and I loved the new flooring. The guys came out and finished 2 rooms and a short hall in one long day. Also the plan was to use quarter round to replace the baseboards. That was a little disappointing but I understood. When the guys were done with the floor and without saying anything they ran up to the hardware store for a few things and actually put the baseboards back in and did an awesome job!

The quality of the shades seems to be fine. What was disappointing is that we were told that the packaging was already opened, pieces needed for installation were missing and that the technician would have to return to complete the job. Well, we've received no call and it's been several weeks. I don't understand why extra pieces are not made available to the installer prior to arrival.

First off let me say I love my carpeting, and the installation was first rate. I really can't say enough about how hard that team worked and how quickly. They were flawless. My salesperson was on time and polite, but it felt like buying a used car. The initial price for the work was $4K. I told him it wasn't a $4K project for me. So he "calls his manager" to find out if there's a lot of the carpet I selected in stock. If so, he might be able to give me a deal. He dropped the price to around $3,300 due to availability of product. Told him I needed the weekend to think about it. Never heard from him again.

New Carpet Install - Everything was perfect!! Mr. ** did consultation and explained the process and best choices to fit our household. The installers were professional, efficient! Once they were done they cleaned up the work areas. I would highly recommend Empire to all of my family and friends!!

Well for starters the representative they sent out was very professional try to work with you and will work with you to make ends meet and also payments available. The worker they came out very professional, very prompt and very clean after their selves most of all very Pleasant, explain things to you that you ask about their work and very quick so you'll have to wait around all day. I would recommend this to any and every person where there is a Empire Carpet company. Check this company out first before you go to any other and you can stand on my word because I'm very hard to please. Thank you.

The day the carpet was to be installed, a gal called to say it didn't make it on the truck. I took the day off work to stay home for the install. Next day the team shows up. One worker immediately heads for my guest bath and emerges 15 minutes later. Gross. Job was done fine. Carpet looks great. Wish they wouldn't have left the rest of the roll in my garage. I now have to throw it out. Would not recommend.

The installer, Richard, was very nice and did a good job. He did leave a glue mark on the wall and left some staples behind that my dog could have found. But overall, the carpet on the stairs looks nice and it was well done.

We had over 1700 sq ft of carpet and tile installed by Empire. The customer service and service updates were exceptional during the process. The products offered ranged in price and the most carpet was on a half price promotion. It is 30 year warranty carpet and is very plush and soft. We love it. The installation was very professional and we found no fault with any of the work. We plan on using again for the rest of our home in the future. Highly recommend.

The floors themselves look great, and the installation appears to have been done well. However, it took an additional 2 weeks and multiple phone calls to get someone to the house to install the transitions between the 2 materials I chose. A massive waste of time and an inconvenience between moving and work and all of the other vendors I was dealing with for that process.

The installers were hard working and great but at the end of a very long day they had not inspected the job well enough and in the morning I saw I had blobs of grout on over 8 tiles. They are coming back this Saturday to fix. Other than that they worked an entire day on the job. Great guys.

Worst experience. First cancel, They called to cancel because they ordered the wrong tile. Called to cancel because they did not have enough of the tile to finish a 4x4 bathroom... sounds like an excuse to me. Called to cancel because carpet not available. Called to cancel because employee was sick!!! And no one to cover! Called to cancel because they didn't have the right carpet for the outside porch.

The fellows who installed the floor (Hardwood) were very polite and professional. They did a great job and cleaned up before they left. I would recommend Empire to everybody. The installers had great suggestions and we listened to them. Our kitchen and dining room look great.

Installer did not come on day scheduled with no notification leaving us in limbo. Customer service rescheduled with a different installer hinting of compensation for the inconvenience. None received. After satisfactory installation we found later that one bed with elevated head was improperly reassembled causing partial collapse. We needed to get help fixing it. Later noticed one doorway strip was mangled.

Salesperson explained everything. I didn't like I got a call saying they would be there for install by 11am and didn't show. Called and was told it was a mistake. The installer ended up coming after 6pm. They did a good job with the install. I was happy with install. Didn't appreciate the mix up with the timing and them coming late. Also I was told I had to pay before they installed. That made me uneasy and question their quality.

The crew arrived on time. They made sure that we checked the rug first to make sure it was what we ordered before they cut it. They were efficient and worked very hard. They got everything done in a professional manner. My husband and I are very happy.

This is the 10th time we have called EMPIRE as we got run around after run around looking for a firm to purchase rugs for an upgrade of a small room to be used as in-home office. From beginning to end, 3 days. Prices were competitive, work was done professionally and the debris whistle taken away as promised. Lowe's had a bait and switch, using a sub-contractor who was overwhelmed, and would not nor would not address my issue for a six week period. Time is the key. Work great. Need I say more? Bravo.

The salesman was very knowledgeable. He explained all our different options and even let us know what would work best with our dogs and kids. The installers were great! They came did what they had to do and cleaned up afterwards. They also went over the care for the new flooring with me. We definitely are looking to get our other rooms done with Empire.

My first contract was cancelled because they led me to believe I was getting a certain product. Then few months later my husband decided to pay more and got the product I wanted. Installation went fairly smooth. Now a few months later we notice some defects with the product and/or with the installation. So, both my husband and I called to have an inspector come to the house to take a look. It's been a month and I'm getting a runaround. First no one called us back. Now, they can't tell me when someone is coming! We spent $10k for this job! I can't get one single person from this company to respond? It is terrible business practice! I may need an attorney if I don't get a satisfactory response soon...

We had our back porch enclosed and Empire Today put down the stone tile flooring for the room. I've lived in Chicago and in different parts of the country, and whenever I needed anything done on the floor, I always used Empire, even for the other houses that we’ve had. I grew up with their jingle on TV and I have their phone number, so it seemed a natural thing to call them.

We’ve been using Empire Today for a long time. We had good luck with them in the past because they did our carpet and they're good for that. This summer, we had part of our upstairs carpeted and I was so impressed with that. But, I’m so unhappy with the laminate flooring. When we called them out for an estimate to look at our situation, our priority was the bathroom upstairs. We picked out the product and we let the salesman know that we wanted to redo the downstairs in the future. He said that he had a really good deal going right now so we heard him out. The price was affordable so we went with it. We had them install laminate flooring in our family room, dining room, kitchen, small bathroom and laundry room in a span of eight days. We took up our carpet and they decided to go over the existing floor in the kitchen and we had a lot of trouble with this situation.

The installation of flooring in my bedroom looks terrible. Flooring looks bad after only 5 months. After several calls, Empire sent out a technician to look at the work. He told me I had chosen a "bad" product. I had two more calls back to them complaining and asking for resolution before I got a call from a manager. She explained that further investigation need to take place and I needed to be patient. I told her that I thought I was being treated badly and she had the nerve to ask what she was doing to me; well, not installing a quality product, taking my money and providing terrible service... I heartily do Not advise using them. FYI they are not listed as recommended by the Better Business Bureau (in the flooring section). Finally, an eleven year old child commented that they thought it (the flooring) was bad. If you want your concerns minimized and your house trashed then choose Empire Today!

In December 2016, we spoke with the salesman, Rudy, about replacing our carpet with hardwood in our living room and hallway. We selected the wood and color and he assured us this hardwood would be like steel and stand up for many years to come. We are retired and have 2 dogs and 2 cats living in a modest rambler style Home. Carpet was removed and all hardwood installed in one day. Looked nice and we were pleased although the floor was not smooth. Seemed to have space between boards. In February we noticed a chip on one of the boards and again in March. They came out and replaced both times. We were told any further issues with chips were not covered and not because of their product.

Experience has been horrible. I gave them a chance with hardwood floors and it has been installed TWICE in the wrong manner. The first time it was installed, every single plank was dented and had dings in it. The floor was installed in the wrong direction per the manufacturer requirements. Again, their installers did this the second time wrong. In addition to the manufacturer installation guide, I've had 3 contractors look at the floor and confirm the installation is wrong. The planks were installed on vinyl as they did not take the existing floor away. The planks are also installed running parallel to the floor joists which is not in accordance with the manufacturer requirements. They should be installed diagonal or perpendicular. Now, my subfloor is sagging from the weight. The customer service rep that HUNG UP on me told me that my "house was crooked and leaning". That was his true response.

Empire is the worst carpet installer ever. Paid them to carpet 12 stairs and a closet. They left raw cut edges on every single one of the stairs so that if I ever vacuum the Berber carpet will completely unravel. They have not carpeted the closet at all, although this was paid for 2 months ago. I have taken off 2 additional days from work without pay, because they assured me they were coming to re-do the stairs and carpet the closet. The first day they arrived with no carpet at all. The second day they only brought enough carpet to carpet the closet.

I had a Empire sales rep come to our home to replace carpet in two bedrooms. The sales rep was very friendly and knowledgeable. She showed us several different carpet sample which we picked a Berber light brown spec. The installer showed up on time but with a very inexpensive gray carpet. We tried to call the sales rep and did not return our calls. We had movers coming the next day and the carpet was installed. We are extremely unhappy with the carpet and will never use Empire again.

We had a long hallway that was carpeted, pulled out and then we had some veneers installed by Empire Today. They did a nice job and our new flooring looks beautiful! I really had a very good experience with Empire.

Had carpet installed a little over six years ago and have had problems with the carpet "buckling" in many areas. I have had to pay once already a couple of years ago to have this fixed. It was then stated that my carpet was not installed properly! This carpet is not old and does not get a lot of "traffic." I now have MANY areas in my foyer and living room needing stretched. They are telling me that I would have to pay another $200 to have this stretched when it's THEIR poor installation that has caused this! I will never again have them do any flooring nor will I recommend them! Word of mouth is powerful. Never have I had this issue with other carpet that's been installed in my home. VERY DISSATISFIED!!!

My initial experience with Empire was very good. They salesman was nice, the installers were courteous and the carpet looked great when they left. The challenge I have occurred unfortunately a little over a year after the installation. We started noticing ripples (rucking) in every room only the rooms we had Empire carpet installed in. I called Empire about the issue. I was told that the one year installation warranty had expired and that it would cost $900 to have someone come out and stretch the carpet.

Just had a small carpet installed. 4 issues. No transition piece, covered the fresh air return vent, put the carpet seam in front of the main focal point, and did not take the old carpet with them. I have tried all the phone numbers and no one will answer, tried 2 email addresses and 2 got sent back as undeliverable... I am in tears...

We had a perfect experience with Empire Today. The young gentlemen who came out and put the flooring down were very polite. I didn't hear an ounce of bad language between them and they worked very well together. Plus, Empire called to check to make sure everything went well. We are extremely pleased and I have recommended them.

Well it started off good and still hasn't ended. My installation date was in July I believe. Yes it has been that long. The installation went fine. It is the follow up that is terrible. The trimming around the edges didn't match the floor. Just needed it to match the floor. Shouldn't be a big deal. But months later, almost Nov, it is still not complete. I can't believe this poor follow up service.

We enjoy our new flooring that Empire Today installed. We had them put the new carpet in our living room and dining room. The people that came to move the furniture and put the carpet in were very well mannered and did an excellent job. It took them a little more than three-quarters of a day to finish the job. The quality of their product is excellent and my expectations were met. We had a different company do upstairs and I wasn't happy.

Empire Today did the hardwood floors in my home. I considered another brand and I like it better, but it was going to cost me about $3,000 more, so I went with Empire. The guys who came out were professional and they did a good job. There were a couple things that I wanted them to correct and they did it. The experience was good.

Empire called within 48 hours of this posting . They agreed to fix the flooring at their cost. The installer who replaced it said that it indeed was an installation error. There was no room left for expansion and in a basement (and any other room) that is necessary. Resulting floor looks beautiful.

After ordering my new carpet, and receiving the paper work, I noticed that the footage of carpeting and labor were not broken down. This was my oversight. But in doing so there was no you to see the discount for the current sale. But the price was within the range of other estimates I had received. The installers didn't arrive until 12 noon and this is for a job covering a living room, dining room, 2 bedrooms, hallway and stairs. The installers really did a good job and worked until nearly 6 pm!! This was the scheduling department's error, for not having this job first thing in the morning, not after another job. So I was held up all morning as well as all evening.

I’m in the process of redoing the house and I planned to eventually do hardwood floors myself but I don’t have time. So, I wanted to get something in there that was reasonably priced, that would look good and wear well until I can do it. Empire Today installed carpet in the bedroom and living room of my home. They had a wide variety of selection. I was looking for something neutral and there were plenty of neutral colors available. I like the carpet's style, durability and it's easy to clean. It’s doing what it’s supposed to do and it looks good. I have a good experience with Empire Today and I’m happy with everything.

This is the absolute worst service I have ever experienced. Installers have come by on 3 different occasions saying they can't do the job. Today Mario is at my house and said he has the wrong size plywood and no tools to cut it. He'll be back tomorrow to finish the job. It's like you contract these people and don't even communicate to them what's going on. I keep taking off work for this ** and it's wasting my time and money. Someone needs to call me back asap and tell me what's going on. These floors need to be completed tomorrow. Customer service is useless, the supervisors are useless. I left a message for Saul to call me back 2 days ago. I still haven't heard from him. Let's see if Mario calls me back. This is ridiculous. Do I need to come up to the office to get someone to help me? Call me back asap!!!

I bought a condominium and the realtor referred me to Empire Today. I had them install carpet in my den, living room, hallway and bedroom. Their installers left a mess in my hallway so my neighbor had to vacuum it up. It was awful. Someone called me to see how it went but I don't know if they followed up with the person or not. So they need to work on when they need the stuff to be cleaned up and be able to do it, not just leave a mess.

The salesman from Empire Today walked in and we started talking. He lived right down the street and so I stayed with the neighborhood. I first had carpets done in the living room and then I decided I needed the hallway and the master bedroom done, too. They were courteous and fast and got that done within a week in my timeline. I like the thickness of the carpet and everything was awesome.

Empire Today has a created a flooring nightmare for me. I have been working with them for 6 months to get carpet and LVP in my little cabin in Carmel Valley. I still do not have a finished job. I have lots of apologies, excuses, misinformation, and out and out lies, but the job is not complete. The first time out they arrived at 7:00 PM to start the job, They showed up with half the carpet because they said their estimator measured incorrectly. Wow, now that means after I load all the furniture back in the house, I need to do it again the next time they show up with the other half of the carpet? Carpet install was crappy, peeling up in the corners, carpet had a foul odor and squeaked when walked on. Next week the flooring guys showed up and did a good job on that part! Yeah.

Worst customer service EVER!!! I have never been treated so poorly by a company. Product doesn't hold up as well as they say, install wasn't done correctly on stairs, and customer service is a nightmare! The San Diego office is a disgrace - won't answer phone, won't return calls, and won't explain or follow up with repairs! Don't hire them! Home Depot is way better.

I purchased my carpeting 4-14-14. I am 86, my husband is 96. We have no pets. I had my carpeting cleaned in 2-2-17. It did not come clean. The carpeting cleaners said the reason was the carpeting. Was worn in the high traffic areas. It seems impossible carpeting could be worn by two old people in that length of time.

I had carpet installed in August. I then referred my brother and he had carpet installed a few weeks later! I've been trying to get my refer bonus since early September. Every time I inquire I get some long song and dance! I will NEVER REFER ANYONE ELSE.

Wife ordered tile for Empire Today salesperson. Tile delivered for installation. The product had the same name as the product ordered. I did not see the tile sample that was ordered. Wife was at work. Tile is installed, wife come home and lets out a loud shriek. Wrong color. She immediately call Empire Today and cancels the carpet order. Of course Empire Today said so sorry and charged the finance account the full amount for the tile. So we are out some $1,800. Customer service says they will install another tile for $1,150.00. No charge for the material. Of course we are not happy camper with Empire Today. We will cover the tile with another flooring product.

I had the lady come and show us flooring and carpet. She was great and on time, after deciding on floor and carpet was 9000$. Today they come to put flooring in, they could not speak English, were late and since floor is not level they can not do it! So unless your house is brand new kinda pointless, homes settle. They told us the rubber molding around the kitchen floor needed to be checked for asbestos and subfloor as well. It was suppose to be laid over the top of the existing floor in the kitchen and remove carpet from dining room, And lay hardwood. They were here for 2 hours. All they did was cut a strip in my dining room carpet.

We had the entire house hardwood floors installed by Empire Today. I had heard that other people were happy with them. I’m happy with the service and with the people who installed the floors. However, the floor tend to scratch easily. If we walk across it with socks on, it’ll scratch. The one thing that I didn’t care for that they did was they advertised this great deal that they’re going to give you 50% off installation on products that you wouldn’t even put in the dog house, never mind in your house. So, it’s just a big come on. Once you do the whole house, you’re stuck. Also, I called them because I wanted to have the windows done in the house. I wanted to have shutters put up. I waited for about two weeks for somebody to get back to me. Then the gentleman said he was very busy and he would call me back. That was two months ago. So, I’m not going back for Empire Today again.

Empire Today had installed the laminate wood floors on our first floor. I like its color and they did it all in one day. I had a great experience. However, we lost the floor and the rest of the house in the flood two weeks later.

The laminate wood flooring and the vinyl flooring installed by Empire Today got lifetime warranty on them. The laminate was installed in the front living room, the dining room, and the hallway, while the vinyl was installed in the kitchen area. The color is nice. We like it because it matches everything that we’re doing in the house. My wife loves it. It was a pretty good experience.

After I’d seen a lot of Empire Today's ads on TV, I went on their website and found the color that I was looking for. I had them install a carpet in my living room and hallway. It was a really smooth operation, and the installers were very good. Empire met my expectations and I already told many of my family members and friends about them.

Empire Today installed carpet in our living room and the stairs about a month ago. We needed it done quickly. They came out and measured on a Friday. By Monday, they were installed and everything was great. It was awesome.

I have an older house and I had that old white floor with the little pocky holes in it with the dirt wood. I would scrub it with an iron brush but the dirt never came out so it looked like my floor had freckles. I wanted wooden floors for the kitchen and I saw the Empire Today's commercial about half off prices so I called them. Bryan came out and I picked out exactly what I wanted.

I appreciate Empire Today's professionalism. I shopped around with Home Depot, Lowe’s, and what people called Flooring Direct or Flooring America. However, I had dealt with Empire before a number of years ago. They did a house full of carpet. I liked the way they did business and I knew I could rely on them. I had them install carpets of two rooms, the hallway and a laminate flooring in the extended living room. I liked the carpet's combination of price and color and the way it went together with what I had already had.

I had my carpeting done by Empire Today before so I reached out to them again. I'm happy with the carpet they installed in my living room and dining room. The carpet people were good and the job was a success. This time, I had them install vinyl flooring in the kitchen and bathroom, but something was wrong with the bathroom so they had to redo that. I'm not 100% positive about the flooring job, but they did most things correctly. I wanted it to cost a little less but all in all, they're good people and easy to work with.

Empire Today’s pricing and explanations appealed to me and I had them install hardwood laminates in the living room, dining room and in the hall. The cherry color is my favorite feature but I had a little concern about the opening of the door wherein the part that goes in front of the door kind of raised up. They came out, looked at it, and explained to us that it was normal and that it had to swell. I liked the way they got back to me and how fast they did it.

I had Empire Today install a new carpet and my expectations were met. I had used a different company many years ago for my hardwood floor and I was not happy with them. We have blinds from Empire so I did not even look at other companies. The only thing I was not happy with my recent experience with them was the salesperson. When he came in, he wore shoes on my carpet to measure it. Only the installer put the covers. So, if I hadn’t changed it, that would’ve annoyed me. Other than that, it was a good experience.

Empire Today installed my kitchen floor and it’s just over the top. It was very good and the price was good too. I checked with another company, but their price was too much, so I went with Empire. The new flooring was a rough finish, and it looked good and cleaned up nicely. The guys who worked over here were very good, they were professionals. And they helped me a lot. It was very good experience for me.

I was looking at what Costco had but there was a person at work who had some work done by Empire Today and they were happy with it. That swayed me to go and use Empire Today, too, though their products were a little more expensive that Costco's. I had them install wooden, laminated flooring at my home. It’s different from rugs and I like the look of it. The working shift was good and the installers broke their bones and did a nice job.

I liked the presentation that Empire Today gave me. Their prices were similar to other brands, but the color of their carpet was a major factor in my going with them. They installed the carpet and padding downstairs and up the stairs. They even gave me the installation date and time that I wanted. But I forgot that I was going to paint and my other carpet still had paint on it, so I told them to put the carpet in after I was done with the painting.

I’ve used Empire four times before and this time, they installed carpet in our family room. We got the least expensive carpet and its quality was comparable to other brands.

I needed a carpet installed in a rental property and had the property’s wall all painted before I had Empire lay the carpet in it. However, I had to repaint the walls in every room that they did it because the workers scratched it up when they laid, rolled and cut the carpet. It wouldn't have been so bad if it was at the bottom, but it went from the center of the walls down to the floor and made impressions on it. I was a little discouraged there, I didn't reach back to anybody and just redid it. I wasn't very happy with the experience and I wouldn't go back.

We had Empire Today install wood floors in three bedrooms and a hallway on the second floor of our 1,800-square-foot home. The price was good and the engineered wood that we got is holding up very nicely, but the molding or trim that they used to finish up the floor was of poor quality. We spent $1,000 for the new trim to be put on the baseboard. The salesman who came told us that if we wanted a certain kind of trim, we should go and buy it. He made it sound like they were going to take the old trim, but they didn't. The installers pulled all the carpet out and put in the planks of wood, but they left the old trim.

I used to do carpet years ago so I looked at Bishops, Armstrong, and different ones, but Empire Today had been around for a while and both my nieces work for them so I went with Empire Today. In terms of the quality, it is up there with the other brands and it should be a good 15-year carpet. The installation went smoothly except that they should have put a better strip at the bottom of the stairs. Other than that, Empire did pretty well.

My wife and I have been wanting laminate wood flooring in our house for about 10 years now. I decided this was the year we were going to get the wood floors - just in time for my wife's birthday on the 24th. A guy by the name of Lawrence came out to meet with us. We picked out the laminate we wanted (scratch proof and waterproof) and applied for financing which we were approved for. Lawrence explained that a benefit of going through Empire is that they hire people to work directly for them as opposed to places like Home Depot and Lowe's who sub-contract out projects and you never knowing who you are going to get to do the job. We got "cold feet" at the end because of the total cost of the project.

I struggle to even get one star. We had carpet installation set up for this morning. We spent the entire night last night emptying out the two children's bedrooms as well as ours. My husband and made all of our beds so the takedown took quite some time and a lot of notes. We then tore out the old carpet and padding which also took much time. We got a call at 7:30 this morning saying that her carpet was not shipped and they were not going to come today. Now they are telling us that It likely could be 45 days until they can be in our area again.

At the time I looked at Empire Today, they were being advertised on the television, so I picked them to install carpeting in our dining room, living room, and family room. The people that installed it were so good. The new flooring is much better than what I was walking on before. Everything was perfect and I was very satisfied with the experience.

All of the carpet in our house is from Empire and recently we got carpeting installed in our basement by them as well. Going through the experience with Empire before, we were satisfied so we really didn't look anywhere else. We were considering doing tile down the basement but when we thought about making it more of a homey place and if we have sleepovers, then it would be a much more softer textile. Empire has been fast and efficient and if we're going to do carpet, we're going to go right with them.

I heard Empire was a good company. The other companies were going to take a month to get to me, and I don’t have time to waste. Empire was able to do it earlier so two days later, I decided to go with them. The installers were very professional and installed the carpet for the whole house. I liked the color and shade of the carpet and for the price, it's good. I would definitely recommend them to a friend, family or anybody. I was very happy with Empire. They were very professional and did an awesome job.

Empire had been in my mind over time after all the commercials they used to run. And when I needed new carpeting, they're the first person I thought of even though I don't see the commercials as often as I used to. I had them lay a carpet in our living room and hallway, and I love it. The workers did a great job. If I needed anything else, I would want the same two guys here.

I got the whole upstairs of my place carpeted by Empire Today. I also consider Home Depot, however, because of my time factor, I went with Empire. I like Home Depot's the pricing, as well as the other things, better. When I called Empire, they quoted me almost more than double for the same type of carpet. If I didn't have the quote from Home Depot, I would not have known the actual price. Empire's pricing was too inflated. Since I had the comparison quote, the salesman quoted me $500 more than what Home Depot quoted. That's half the price of the original quote. The way they estimate and the way they agree to the same product is unbelievable, but I still went with them since my tenant was waiting. The installation went fine, and aside from the estimation process, everything was perfect.

I’m enthusiastic about the service that Empire Today has provided me. I had carpet installed in the hallway, the family room, and the dining room. I heard Empire’s ad, and of course, the half-price factor somewhat convinced me that it was good, price-wise. I was very happy to decide on them. The color was close to what I had before which I liked. I just have to block now the entrance to those rooms with the carpet because of my little Yorkshire Terrier. I had her perfectly trained but she’s having some problems and was wetting on the carpet. I love the carpet so much, I don’t want her to stain it. I’m very satisfied with Empire Today.

Empire Today had a sale and we purchased laminated floors from them. We had them install it in the bedrooms in our house. I like the color and it’s pretty easy to clean. The installation team was on time and they did what they had to do. They were quick and very professional, too, and I am very pleased with the job.

I initially made a purchase for the living room to be done and then decided to redo the basement so we did the whole house instead. We've been strung along for a while by Home Depot. First, they ordered the carpet then they didn't order the carpet. They had to go through their distributor and then they couldn't install it for another four weeks after that. So we cancelled them and decided to buy carpet from carpet people. I needed to get the house on the market and Empire Today could get the job done right away. Also, their salesman and installers are really good. The salesman was very nice and he told me what carpet they've got and what I can do. I also didn't have to explain on the colors.

We had vinyl flooring and carpet installed in the kitchen by Empire Today. The installers were very professional, did what they were supposed to do, and cleaned up after themselves. We had a very good experience with Empire and they met my expectations.

We had Empire Today install the carpet for a duplex after we’ve seen and liked the carpet they installed for a family member. We were also given the impression that we would get some sort of discount on it if we also chose Empire Today. We like the product now that's in the facility, especially the color and the price because it was discounted. However, we didn’t get the discount that we thought was in the works, that was supposed to be refunded to our card. I’ve contacted them but I haven't heard anything other than, "Oh yes, it will be credited on the 18th” which was fully two weeks after it was installed and yet we've seen nothing.

We had Empire Today install carpet, hardwood, and tile into our home. Compared to other brands, the cost was better and overall, we're happy with our experience.

I had carpeting installed and everything was great until I noticed that seam between the two rooms was coming apart so I called and was told I had to pay $80 service call. A man arrived on Aug 24 2017 and took pictures of the carpeting and said it would take 7-10 days. I waited 2 weeks. Made numerous calls with no call back.

I had carpeting, luxury tile and linoleum installed by Empire Today. They worked on our living room, bathroom and an entry. I like their warranty and the price that the other brands couldn’t touch when compared to. Also, the items were wonderful and the colors were fabulous. I love my carpeting as well. However, I had an issue with the workmanship that was put in the bathroom. The gentleman who came at 7:30 at night was overworked and when he did the bathroom, some of the tiles had spaces in them. For a small bathroom at $730, they could've done a better job and I'm not happy with the finish the longer I look at it.

I researched and found that Empire had a good price and they stood behind their product. They installed a palm tree-colored carpet in three bedrooms. I picked out the thickest padding and it was nice and soft. It was a professional experience.

Empire had put down hardwood floors and carpeting in our house a couple of years ago, and I went back to them. I called them and when their representative came out, I showed her what I had down. My husband wanted the hardwood floors before he passed away, but I can’t stand them, so I wanted Empire to be able to cover it and to match the carpet as well as they could. The rep was very helpful and she made telephone calls to the people that she needed to find out if they still have the same carpet.

Empire Today is proactive, flexible and very customer service-oriented. Everybody was accommodating and nice. To come out and get a quote from them was super easy and they were very competitive on the pricing. We had them install the premium vinyl flooring on the main floor and upstairs. But as far as the quality, there was a bit of a misunderstanding between what my expectations were and what they were able to deliver.

I had laminate flooring done in my home. I called Lumber Liquidators but Empire Today called us back right away and we got a better quote from them. We love the quality of work that Empire did and the flooring really looks pretty. I like that they put a quarter round around it, on the outside, and that looks really good like that. They really did a wonderful job, and the guys were really fast and were really gentle in moving my furniture around.

Hardwood Floor Installation - This is our 3rd purchase with Empire Today. To say it has been frustrating is an understatement!! We ordered the floor on September 4th, an installation date was set for Sept 19th. On Sept 19th we called to find out where the installers were, no one showed up. Customer Service told us that the floor had not come in. I called the salesperson and was told the floor was in and install would begin on Sept 20th. The installers came and were paid in full. On the second day of install we were told that they did not have all the material and could NOT complete the job. The stairs and 1/4 round would be in two weeks. It is almost three weeks and I am getting the biggest jerk around!!

I wanted to get a new carpet because the one I had was almost 20 years old, and I wanted it done quickly. I called other companies, but I like the salesman from Empire Today. He’s a nice guy. He came down and explained everything. It took over a month to put the carpet in my upstairs living, but it’s not the company’s fault. The first time that the carpet was to be installed, it was raining and Empire Today told me they had to put a lot of things outside. And this happened twice.

We see Empire's ads on TV all the time and their product looked really nice and it seemed that their service was good. We had them install carpeting in our home in Warren, Ohio. The young man who came out, Josh, was very nice and he sold the deal. He was very professional and knew what he was talking about, and I felt good doing the sale with him.

I had Empire Today install hardwood flooring in the kitchen, dining room and living room, and it met my expectations. But I was looking for the receipts when I paid it and I can't find them. I've got my cancelled check on the first order and I put it on my credit card on the second order but the rep didn't give me a receipt. He just wrote on a piece of paper.

I dealt with Empire Today 14 years ago with my other house and the carpet is still there and fine. I got them again to install carpet in the living room, dining room, the hallway, and two bathrooms. We were happy with Empire and I like their courtesy, quality of work, and that the installer went with the stuff I have. They also gave follow up calls to know about my service for the carpet and then for the installation. The carpet was installed great, it's the kind I wanted and I love it. I was very proud through the whole experience and it's been absolutely fantastic.

I had Empire install carpet in my living room, dining room, stairs and two bedrooms a month ago. I've used them before many times. I like their price and how easy it is to work with them. They have a good product line and are value driven, so I've been very happy with them.

The sales person did not include the following in the contract. Dimensions, material for sub flooring, estimate for sub floor. Had to put 25$ down to save my spot. Not knowingly I had signed contract for this. Did not get money back yet. Had only 3 days to cancel contract, had to pay additional 25$ for next day deliver to Their legal dept and confirmation of delivery. When I reached out to agent, he didn't get back to me till I had only 1 day left. Was grateful they got letter. He was not willing to include, estimate for sub floor, even if it was worst case scenario, or give materials, and dimensions, unless I signed a new contract.

I was called by the Empire team to set up an appointment which was for Oct 13. Was the first available as she advised. The next day I went online to find out if you set it up online you could get a $200.00 discount for booking online and found an appointment much sooner so I booked that one which was for 10/9/2017 between 9-11pm. When no one showed I called and they said "well you have one for the 13th" and I told her, "no I made a new one" and she said, "Oh I am so sorry." So she advised she could get me in today again for the hours of 7pm to 9pm so I agreed and she told me she would give me a credit of an additional $50.00 for the mistake. So again I waited only to get an email that someone would be here between 5-7pm and no show then said another appointment will be 7 to 9pm which I called at 8pm only for them to tell me they redid the appointment for Oct 23rd now and I told them to take me off the list.

We’ve used Empire Today before and we like them so I went back to have carpeting installed in the basement of our home. The carpet is durable and we had a great experience.

I like Empire Today's price so I called them and had the carpet set up in the living room down the hallway and the bedroom. I also had linoleum in the kitchen and the dining room. The installation team was very responsible and considerate while the sales reps were very friendly, cooperative and helpful. I had a fantastic experience with them.

I used Empire Today before and they did my living room, dining room, and my bedroom. I recently had them install carpet in my hallway and stairway. The quality of the work was what I expected it to be and I had a good experience with them.

I was having house guests and I cannot have them come in to the house with an ugly carpet. I then had Empire Today a month ago to install carpet upstairs and the carpet they installed looks a hell of a lot better than what was there. Now, it's pretty much the same color that was there before and I like it. I'm happy with the carpet.

I've been dealing with the Empire Today for a few years now. I own some units and I have Empire products in every one of them. I had some carpets put in and one room has bathroom tile put in about two months ago. I just call Empire and when I like what I saw I got it. I have some satisfaction so I continue to do business with them. I like their products and I prefer dealing with their products.

We used Empire Today a few years ago and again when they installed laminate flooring recently. The men were very good, did a good job and cleaned up nicely. We are happy and we had a very good experience.

Came out and did measurements and gave a scheduled date for install. Supposed to install on a Monday and called the Thursday before to confirm the install. The next day they called to say they couldn't do the install as planned and wanted to change install date for two weeks later. I had already waited three weeks for install and another two weeks was not acceptable. Had to box a lot of property to remove from the rooms being redone, and they think it is acceptable for me to live in a home "boxed" up for another two weeks? Can't depend on their being there as promised.

I had done my first project with Empire Today so I stuck with them and they installed wood in every one of the bedrooms and carpet on my staircase entering the house. Yet they still have to come back and fix some things. There was a cracked tile when they installed the corrected tile in my kitchen and the bathroom that I was ordering. They call us back and forth and just keep on setting up an appointment but the contractors don't show up. And it's already been a month and a half. So, while I'm still working through that, it's been good and I like that the products are very durable.

My husband and I talked about trying to redo the entire house ourselves, but we didn't have time. We saw the advertisement on TV and figured we'd give Empire Today a call and see. My mother-in-law had Alzheimer’s and dementia and I had a lot of accidents on the floor that I needed to clean up. I needed something that I could mop and scrub up and we had Empire Today put the vinyl plank floor down. The guys that came out were really nice but the price was so high that I had to cancel. They asked how much I'd be able to do it and I gave them a price of $5,000.

Empire Today had a 30% off sale and I got gray wood flooring for the living room and the dining room. They said what time they were going to be there and they were on time, and they did an outstanding job. It was great and I'm very satisfied.

I had hardwood floor from Empire Today, as well as vinyl put in my bathroom. I have purchased from them before and I went with them again because they've done an excellent job. Installation was great and the quality of the flooring is excellent. When I do my bedroom floor I will surely go back to them.

Empire Today installed my carpet. They moved all the furniture and put them back, and they were able to get the carpet installed the next day. Their cost and quality are good and I liked the fact that they completed it right away.

I've used Empire Today a couple of times and they were great. I had carpet installed by Empire before and they were fine so I used them again. They recently installed a carpet in one of my condos. They gave me a pretty high price for this installation, but I told them what I paid the first time and they matched the price. It was good overall.

Empire Today did my carpet in the entire house. I was in a hurry and they’re the first brand that came to my head so I called them. And they did a really good job. The guys who installed it were wonderful. And the sales person, the lady who came out, was really knowledgeable. In fact, I moved here from another area and this is one of the smoothest things we’ve done so far in the house. It was a very good experience. I would recommend them.

Empire Today had put carpet in our home. We also had them put a carpet and a new floor in my mom's bathroom. I like how it's laid and keeping up. They did a very good job and we had a good experience.

Empire Today installed carpet in my living room and dining room. I'd rather have had the hardwood better but I couldn't get it because they said my concrete would need to be treated. Yet I like the carpet as well as everybody. I'm real satisfied.

After a referral I contacted Empire Flooring online and scheduled an appointment to purchase carpet for my home which was being update from a rental for sale. Premium Flooring, LLC A Proud Partner Of Empire Today Flooring came to my home and sold me carpeting even matching a price I had received from a competitor. I purchased paid the deposit and scheduled an Installation for October 3, 2017. On September 28, I received a confirmation call for the October 3, 2017 install, and I told the scheduling department that day needed to be reschedule because the tenants were not completely moved out. She told me that she only a date after October 15, 2017. I told I really needed something sooner. She said she would check and get back to me. I starting receiving emails (4) confirming my install. Each time I call and told them that I had tried to reschedule and the house would not be available that day.

I went with Empire Today for carpet installation in the whole house because they were more reasonable and they gave me what I wanted. When the guy came in, he did a quick assessment of the house and was very professional. They did a great job fast. I like the carpet's feel and comfort, and it's really thick.

I had carpet installed by Empire Today in one room and it was easy. They have always been able to meet my schedule, so I would rate the overall experience as excellent. The cost was reasonable too.

It's been three and a half months since Empire Today installed some carpeting for my home in the dining room, living room, and the master bedroom. I also looked at other companies, but they didn't have the color that I liked. The carpet is comfortable and easy-to-clean. It's got padding and the stain guard on it. It's good so far.

I had seen Empire's work somewhere else and I thought it was good so I had them install my carpet and laminate flooring. I like the softness of the carpet and their entire work met my expectations but I was was very disappointed with them. They're late and when they came out, they got the carpet in but for the wood floor, they weren't able to do it for another week after that. So then when they came out to do the flooring, the first set of guys that came out said they couldn't do it. Then we had to put it off for another day.

I had Empire Today redo the basement with luxury flooring tiles. I looked around for other brands, but I've used Empire Today before and I used them this time too and it worked out well. They had newer style and I liked the color as well as the way it fit together into like one of the flooding floors. Our basement's not exactly flat, but it blended in quite reasonably without anything popping up. The product was good and I'm very satisfied with the way everyone was involved. They handled it and I appreciated their help. It was an excellent experience.

This was my first time using Empire Today. The whole process was quick and easy from the person who came to our house and helped us pick out our carpet and scheduled the installation date to the installers and the warranty department. Empire Today truly stands behind their commitment to their client. They go the extra mile to ensure customer satisfaction. I plan to use Empire Today for my next install.

I always go to Empire Today. They did a good job installing the carpeting for my family room and it's quick and nice. It has also met my expectations. The only problem I had was that they scraped my wall I just painted and I had to repaint it. Still I recommended three people and they had it done after me.

Empire Today installed carpet in the living room and laminated floor in the kitchen. And the job was done quickly. I love the color and that they were able to come out the next day, unlike with Smart Carpet that I had to wait for weeks before they could do the job. I also love the guys who came out and put it in. But I didn't like the rep at all. I paid pretty bucks for the Wynn’s Coating in my kitchen that I didn’t want it damaged but the rep didn’t tell me that they'd have to rip all the molding that was done to get that flooring. Also, she didn't even tell me that I needed a separate floor put down because the house was basically brand new. She could've told me and it would've been paid for an extra money. They got here first thing in the morning and the rep didn’t leave until about 6:00 at night.

I have exclusively used Empire Today over the last 10 years. I had a rug and vinyl click flooring installed and everything has met my expectations. The installers were fantastic like they've always been and they have always been on time too. When they told me they were going to arrive at 9:00, they arrived at 9:00. However, I got dropped twice when I was scheduling. And each time, I had to take a day off of work at my job that pays the bills. On the second time, I didn't get a phone call until 3:00 that afternoon that nobody was going to make it. I lost three days from work. I expected to give them one but I lost two extra days and I should be compensated for that.

Empire Today was a recommendation from a good friend. They did the carpeting in the bedroom and everything was positive from the very beginning - from the woman who did the sample showing to the workman. They were very efficient and pleasant. We like the carpet a lot, too. People who come in and go through the bedroom say, “Oh, this is so nice and so soft.”

They were having a sale when I called them, but not on vinyl flooring, which is what I had them install. It went fine, although the guys who came, I asked them to put the furniture into the dining room and they didn’t do it. And they quickly put my table into the pantry and it’s a tiled table and I didn’t realize until afterwards that they cracked it. So, I wasn’t very happy about that either. Then, instead of the flooring that I picked out, they put another flooring down. I didn’t notice it until it was already down. I told them about it and the person who came and showed it to me told me to go to the people who mediate such complaints. But I decided that I wouldn’t do that because I wasn’t unhappy with the floor that they put down. I called and complained and I told them already that it wasn’t the pattern that I picked out.

Empire Today installed a carpet in our bedroom and a vinyl wood flooring in the hallway. It was something that we wanted and it had a high quality and it was also easy to clean. Plus, we had our kitchen and our computer room done with tile and our family room done with carpet. They got different grades and we were satisfied with the workmanship and the quality of their product. We had other carpets years ago and they were supposed to be of good quality, but they never held up. Also, the people who do the work for Empire were professionals and not fly-by-night. If we were to have another room where we will put a carpet in, we would get Empire again.

We had Empire Today install some carpet and vinyl flooring. We went with them considering the price and how long it would take them to put it in versus the other guys. It seemed like Empire wanted the business more. The flooring was for a rental and our daughter is renting it from us. So, we wanted something that was durable but still looked really good. We are really happy with the product. They were efficient and professional. The experience was great. Also, they are coming out and doing a quote for my regular house now.

We got the luxury vinyl plank from Empire through the whole house. I like the color, the durability of the waterproof and scratch proof feature. It’s just something that we don't have to worry about in the long run. But it took five times for them to come out to fix it, so I had a big deal with that. When they first installed it, the guys were supposed to be here two days and they tried to get it done in a day. So we had to sit outside until nine o'clock at night because they were still here working. My understanding was that they're supposed to be done before 6:00. The whole house was torn apart and I had to put everything back together. We have a little boy, so I had to get his room put back together. Late at night, he was sleeping in the car. We weren't planning on them doing the whole house, so I moved certain stuff out of certain rooms that they were going to do first.

Empire Today installed some carpet in our home. We checked other brands prior the purchase and we found Empire’s flooring to be better. We were very satisfied with the carpet and Empire.

I had stain-resistance carpeting done at home by Empire Today. They had a sale on then, and I had a couple of good references about them so I went with this company. Our carpet also had a lot of good followups if you needed them. Our salesperson was really good, and we had a good experience with her. They did a good job and were very thorough. I was very happy.

Job began on 9/20; it is now 10/4 and my hallway still has not been completed. I've called customer service repeatedly to no avail. I even had an appointment to complete the work on 10/2 and nobody showed up!

We got our floors about a month ago and I am so disgusted. I don't normally post too many negative reviews, but we have been getting the runaround with this company for as long as we have had the floors. We had two segments done. Laminate throughout the house and tile in the bathroom. It took almost a month to get the crew out here to do the tile, but in the end it looks awesome. The problem is with the laminate. The crew took a four day job and turned it into a 2 1/2 week job. They were so far behind schedule that they slammed the last part of the floor in and now the strip are all rising at the seams. We understand the idea of a floating floor, but the floor is so bad that when you walk on it EVERY step is a horrible squeaking noise and pinches the bottom of your feet. The raised spots are so obvious that people have commented upon entering our house for the first time.

The Empire Today salesman was fair on the different levels of quality that you could pick and the price you pay for those things. I thought the quality was good and that the half price was really hard to beat. We had two products installed by Empire Today, hardwoods in our living room and the carpets in the family room and the upstairs bedroom. It took them a really long time to do the carpeting with two guys. It was a nine-hour workday but they did really good.

This is my first time ever leaving a review on any business. I am completely disappointed in Empire's professionalism and am appalled at their bait and switch tactics. When we ordered carpet we were shown multiple styles and "qualities" of carpet. We decided on the best quality of carpet from the samples we were shown. When the installers showed up (a day late mind you) you are required to sign off on the carpet in the truck before they install it. Fortunately we made the salesman leave us the sample carpet board when we agreed to purchase. To our surprise the carpet they were going to install was the right color but was absolutely a lesser grade/thickness of carpet. We then spent the next hour trying to speak to anyone from Empire Carpet which was a complete runaround.

We went to Lowe’s and the sales rep didn’t act like she was interested waiting on us, so we just got mad and left. I previously used Empire Today and it was great. They moved out the furniture and they put it back. They had done a good job. Recently, I had them install carpeting in the living room and the dining room. The girl come and measured the rug. I picked out the one that I thought was right and then when I got it it seemed like it was really light. I thought it had a yellow in it, but it didn't. But it’s my fault. I should’ve checked it when they brought it in, but I didn’t. I would have liked the darker color, but that’s fine.

We looked at a lot of other brands and Empire Today's package deal seemed like a good value. Our saleslady was really nice so we looked at all her samples, talked it over, thought it was a good deal, and went with it. We got our contract immediately but it took a long time for us to complete the installation. She contacted us again to redo the contract because it has expired. We got the flooring, carpet and linoleum. We had the engineered hardwood installed in two rooms, and they did a good job. I like all the features of the flooring. It seems sturdy that it'll probably last for a long time. The color is also pretty. It's really hard to clean though, but I like the hardwood.

We had little floor issues and I had Empire Today installed a carpet and LBT flooring for us. I really liked the excellent customer service of everyone at Empire which I can’t find these days. Anybody I dealt with was just outstanding and they worked it out well. We’re very happy with the flooring’s quality. Everything was very satisfying to me and I’ll definitely do business again.

I am a repeat Empire Today customer. My first time was fabulous so I thought I would try them again. This time around, I had carpet installed in my bedroom and my game room downstairs. I paid them when they were done. When I walked in my bedroom, I saw that all the carpet around my radiator was standing up and was not cut properly, and there were spaces in between. The carpet itself is nice, but its installation was not. The younger installer was who did my bedroom. He tried, but I don’t think he was experienced enough to do the radiators. But, the older gentleman who came seemed to know what he was doing and I liked him.

I had Empire Today install new flooring in my upstairs apartment. Two rooms with carpet, and two rooms with laminate. Unfortunately it is company policy that you pay before work is started. The laminate installers did not have enough material to finish job, and will have to return. I have scheduled for the job to be finished 4 times, and the installers have failed to show up all 4 times. I've spoken to two different managers, who are very apologetic and seem sincere, yet the job is still not finished. My wife or myself have missed 4 days of work so we could be here when installers come to work. Even with supposed 1/2 price deals, this job has become immensely expensive because of lost work. Please shop around and find a reputable company that will let you pay after work is complete and you are satisfied.

I am a repeat customer with Empire however in the past I was classified as a consumer and only paid a deposit for the carpet with a balance due when it was installed. This time I used them for my rental property where I am classified as a commercial customer and was required to pay them 100% in full at the time of order. Since I paid 100% upfront they have no sense of urgency to install the carpet and I have been waiting for over a month now to get the carpet installed and they have a ton of reasons why they are not able to install from the scheduling was inaccurate in their computer to the carpet did not show up on their truck and so on. I have tried to call the main office several times and no one there will answer the phone or call me back, I only reach subcontracted call center employees that have nothing to do with the company directly.

I had Empire Today installed some carpeting in our living room and the stairwells. I went to one other place and in terms of the cost in relation to quality, Empire was a much better deal. The carpet’s color was good and it was similar to what we looked at the other place but the quality was a little better too with Empire. The guy who came out and the installers did a great job. It was a very easy and affordable experience.

We liked that Empire Today does financing for a year without interest, so we used them initially when we had our house. They did good work for us, so we continued to use them. Recently, we had them install laminate flooring. We called the sales reps and had them come out, and we liked the price and what we saw. Compared to other brands, the cost was excellent. We had empire go ahead with the installation and we were very happy with it. The quality of the product that we got was good and we liked it. We will recommend Empire and use them again.

Empire Today installed the carpet in the living room and some laminate flooring in the kitchen and dining room area. I've used them before and I like the quality of their work. However, I have a couple of small dogs and one of them peed in one place on the floor. My wife was away and I didn’t catch it. It sat there for a day or two before I figured it out and when I found it, the laminate flooring where the spot was had already curled up at the very top of the design.