Empire Today Reviews

A month ago, I had Empire Today install a new carpet. I looked at others but Empire Today matched their prices. They were great and very nice to let me reschedule the installation since I wanted to finish painting. The installers came at about 2 pm and worked until they got it done at almost 9 pm. They did a good job.

I had my carpet installed by Empire Today. It was for a summer home that we have. I like their price and availability. Also, the installation people were fine. I wish they got there a little earlier but besides that, they did a great job. I would recommend Empire Today to others.

I had a very nice experience with Empire! The quality of the carpet is very nice and the installers were very professional and quick. I love the design of the carpet, which is so modern. The light gray color was just what I was looking for. It matches perfectly with the color of the walls. I didn’t know that Empire had carpet with such a contemporary style.

When calling for an appt, customer service could not be more helpful, however when I needed them to help me with a problem, they were useless. My blind needed repair under warranty, I was charged 75.00 for them to come to my house. The blind was removed, and almost 3 months later and at least 8 phone call to customer service, I still have no blind. I was told that Empire does not deal with the manufacturer anymore, and I was responsible to have the repair myself. So helpful to get the order, but any problems they are awful! My claim #**. I can not add an image because they still have my blind.

I previously wrote a review on my experience with Empire Today that was less than favorable. I had issues with lack of remnants left in case of any future emergency, with a screw that was not reinstalled appropriately which allowed my puppy to get it and luckily I was able to retrieve it before any damage was done, and lack of follow up on requests from me by your sales rep.

A man from Empire Today came to the house and they have the carpet my husband and I agreed on. We got it at a good price and we had them install carpet in our living room, hallway, entryway and upstairs foyer. However, they did not do right in one bedroom and when we closed the door, it bent both the door. My husband had to do something himself ‘cause we never got a callback. He laid something down and it’s okay now.

It was Empire Today's commercial that made me go with them over another company. I got a rug from them not too long ago. The cost was too much, but I wanted it.

I was looking for somebody who knows good carpets and knows what they're doing, and Empire Today's sales team was very knowledgeable and friendly so I chose them. We had them install carpet in my living room and bedroom. The carpet has met my expectations and I'd recommend Empire Today to friends and family. One gets their money's worth.

We are very satisfied with our carpet and installation from Empire. The only thing that would have made it better is if it had not been delayed by a guy calling in sick on the installation date. The carpet looks great and is holding up very well so far.

My experience with Empire all around was outstanding. Thank You! I will recommend Empire to family and friends. Customer service was great. The salesman was on time and detailed about ordering. Service crew was very pleasant and courteous. Thanks again.

Let's be clear as far as the carpet I received from Empire it's Great and worth every penny. Now as far as the installation it was awesome. You do see that I said it was because I am now able to close any door not a bedroom nor bathroom and when I informed customer service I was told that someone would contact me. Well it's been almost if not a month and no one has called me yet.

Nice carpet and install! However baseboards are marked up. Would use Empire again! But other installers. Carpet looks beautiful and color is good. Thank you! Very good texture and feel of carpeting! Ok thank you.

Everything from the initial consultation, communication, and installation were excellent. The consultant didn't try to up-sell us into a product we didn't need and was respectful of our timelines and preferences. Carpet looks great! Wish we had done it sooner!

Alex was so awesome at our consultation appointment. 1000% professional and knowledgeable. Installers worked very hard and were very careful. Overall, a great experience. Will call again when we do new flooring or carpet in the basement. Years of hearing that commercial paid off.

The carpet installers were fast and thorough - in and out in 1.5 hrs. They showed up within the window, too. We are very pleased with the results.

It was a huge mistake to select the Empire Today to install new laminate floors in our home. Their sales representative made so many promises to us: affordable prices, good quality of their product, high professionalism of their installers. Unfortunately, quality of the product and the result of the installation leaves a lot to be desired. Top layers of laminate planks are too thin. They are not durable and not scratch-resistant. Baseboards are made from very cheap material. A few planks were not joined properly, which was resulted in gaps between them. Some baseboards didn’t fit snugly to the floor, forming slots. After the installation, all baseboards were covered with very noticeable holes from nails. Corners of baseboards look ugly. This list can be bigger but honestly all the mentioned above is not our main concern at the current time.

Very happy. Great service from purchasing and installing and customer support was awesome. A great company that takes care of their customers. I have used Empire in the past, always a good experience. I will always go to them first, when I need new flooring.

The only issue we had was with the installers. They played their music and my sister who has dementia bedroom was in the area being carpeted couldn't hear her TV. Also they left a mess when they were done. They also left file on my bathroom floor.

You sent someone out to inspect job, we showed him the issues. Waiting on corporate to get back to us. Hole in closet, stains on rugs and newly painted walls scuffed. Just waiting on someone to get back to us, just letting you know the work was sloppy.

Love how quickly they could get it done and it looks gorgeous. They moved and put back all my furniture. The salesman and the installers were professional. I love the quality of the product I chose. I wasn’t rushed and all my questions were answered.

Couldn’t be more happy with the overall experience. Sales rep was knowledgeable and sensitive to our budget and timeframe. He was also very quick with follow up questions. The installers were dedicated artisans that made sure everything was perfect. I would highly recommend Empire Today to anyone!

Had Empire Today install Laminate flooring which is now fading under an area rug. Neither company claims responsibility. Empire states they only cover installation for a year and will not provide any further assistance. Very rude on the phone and hang up on me when I was trying to get information. Mohawk states that they are not responsible for fading as it is the rugs manufacture responsibility. On-line research states carpets will not cause fading on laminate. Just trying to get one of the companies to stand by their product.

I was told to expect them between 8-9 am on the day of install. I received a call at 8:30 saying to expect them in about 45 minutes. They showed up at 10:30. Then they said it would take about 3 hours. I had arranged for someone to be there, but they needed to leave at 2:30. At 4:00 they finally finished and were aggravated they needed to wait 5 minutes for someone to come to the house and sign off on the work. The work was well done and I love the carpet, but the installers were terrible as far as customer service.

The installers were awesome. They worked hard and efficient. Did not really take a break and were respectful of our house and belongings.

Empire Today did a great job of installing our new floors. The Sales Rep, and Installers were excellent and were very professional. The finished project looks great and added great value to our home. I am glad we selected Empire Today for this project and would certainly recommend them to friends and family.

Very nice and respectable people. They helped pick just the right carpet for our budget and made it work. Everything came as expected and on time. Everyone involved had very good communication. We would use them again in the future for carpeting.

All around good job. Sales rep came out fast, was very helpful walking us through choices and the install went well too! And it was a good value as well! We are very happy with quality price and service! We recommend Empire over the big box stores by far!

Very happy with whole experience. Our salesman was knowledgeable and helped make our decision easy, pricing was very fair for the quality product. Installers were polite and did their job quick and efficiently. We will recommend Empire for sure! Thank you for everything.

Empire Today is the BEST!!! Svetlana the sales rep was great in helping us pick out the best product. We received awesome discounts because of their sale and our willingness to have our installation midweek and to move up the date of installation. The installation crew of four gentleman was top notch and professional, very courteous and respectful of our home. I think the crew was #** based in Tampa, Florida. I couldn't be happier with Empire Today's service, professionalism, and product. We finally have the perfect flooring that we love! Thank you, Empire Today! You're GREAT!!!

I am pleased with the overall carpet. I enjoy the color and extreme softness of the carpet. It is easy to clean and feels great to walk on. My only complaint is I noticed there are a few strands that seem to be coming up near the top of my stairs. If I notice more, I will contact to ask for correction. Overall, a happy customer.

I’d like to say that everyone I dealt with from the salesman, to reps on the phone, to the installers were fantastic very professional and courteous. I do have a couple issues however. The first being pricing, in the future I will be more diligent and probably shop around. The reason being we cancelled a laminate floor install after the consultation, and a few days later were offered an enormous discount, and although I appreciate the discount it makes me think that I got ripped off on the carpets, if I cancelled them could I have gotten a better price. The other issue is with the laminate flooring. They look great and we are happy for them. Over the Thanksgiving Holiday it was brought to my attention by a few people that the floors that go under the baseboards are not secured down by a molding and are free floating. There is a about an inch and a half space between the baseboard and the new floors where the floors are not secured to the floor.

I had Empire Today install carpet in my whole entire third floor. I liked the color and the texture of it. They were also more affordable than other companies and were very helpful. I had a small issue where they did three no shows. I made appointments and they didn't come to my house. Then I got a hold of a supervisor named Greg and he said that I'm going to go with another company and gave me the date. He also gave me a discount, and made sure I got my carpet. They took care of the problem which I appreciated.

Most of the carpet and hardwood floor companies pretty much sell the same stuff. It was how fast they can install and then price that I needed to think about. I decided to go with Empire Today as it was convenient. They had the materials in stock unlike with other companies where we would have to wait at least a week. I had a carpet and hardwood floors installed in the bedroom, hall room and kitchen. I like the overall look of the flooring and how it matches well with the other floors that were preexisting.

Empire was recommended to me the first time I used it. I'm now a second-time user and I had Empire install hardwood floors in my bedrooms. I liked the floor and it met my expectations. but I had a discrepancy in the way that the floor was secured, whether it’d be floating or glued down. I didn’t have the option and we didn’t discuss it during the sales process that it needs to be covered. When I selected the option during the delivery, it was more. So, I was disappointed with it buit other than that I had a good experience with Empire.

We had Empire Today put in hardwood flooring in the kitchen and the hall. My husband picked them out and they did a good job. They were also very nice people. And the flooring was really nice too. We like it. I would recommend them to someone.

We have an apartment and the carpet was installed throughout by Empire. It was convenient that they came, measured and got everything done at once. I also felt like they’re somewhat negotiable because of the initial cost and we’ve bought other stuff from Empire. I like the color of the carpet a lot. The installers did great. They were on time and they were efficient. They also cleaned up. Overall, it was a positive experience.

Our builders recommended Empire Today, and we had them install our wall-to-wall carpet. The price was reasonable and I had no trouble during, before, and after the service. I would definitely recommend them to a friend.

First of all let me start with my wife and I were moving into our new house the next week on Tuesday. We had a quote from multiple contractors and Empire beat the other bids. I didn't show any contractors the other company's bids which was nice but if I knew that they wouldn't do the job after their company representative had seen the job I would have and I’m going somewhere else. The rooms were down to the concrete and all they had to do was lay some new tack strips and install the carpet.

I had quite a bit installed by Empire Today. At one point we got the vinyl kitchen floor. Another time we got steps and hallway. Another time we got one bedroom done. Another time we got a different bedroom done and got multiple area rugs. We also got a second one about a month or two ago, a 12 by 12 or 12 by 14, but about five or six different times. You can't beat their prices and next day installation. They're always my go-to people and I always go to them. I like my kitchen floor. I got a small kitchen but it's a stone-looking vinyl and the installer did a phenomenal job doing it. I like the design and style, the colors of it, the whole thing and how the guys did it. I got all these corners and little cabinet areas.

I like Empire and they've also done work for me before. So, I had them put linoleum in the kitchen and the bathroom. It has met my expectations and its cost was very good. Empire is a good company. They did everything right, and I would tell my friends that Empire has always done a good job for me.

Empire Today did a good job installing carpet in my basement. It has met my expectations at a cost that is pretty fair. Aside from the way they carpeted the stairs, I also like how good and soft the padding is.

Our experience with Empire was great from beginning to end. The representative that came out was professional, courteous and very well informed. He made us feel comfortable in our decision. The installers arrived the next day and we also professional. The quality and workmanship are exceptional. I would highly recommend to others for their flooring needs. I will definitely return for mine.

We have a place in Hedgesville, WV. We had carpeting put in and the project is not complete. The first day I had someone wait for them. They never came. Called at 4:40 PM and said they wouldn't be there until the next day. We don't live there full time so I had to make arrangements a second time for someone to be there. The whole floor was to be carpeted, but it isn't. A big square in front of the front door doesn't have any carpet on it. We have called numerous times and just get lip service from the company. A person called and asked how it went and when I returned the call no one answers or calls back. I have a Reference #, but no one wants to hear about the unprofessional job that has been done. This company is the worst I have ever dealt with. They were real happy to take my money, but only do a half assed job.

I have logs put in by Empire Today last month and the cost and quality were all right. I already paid the first bill they sent me. Everything was okay and I'd recommend Empire.

I like the color, texture, and durability of the carpet I got from Empire Today. Its higher price-wise compared to other brands but their sales rep was pretty good and the reputation of the company is why I went with them.

Worked with 2 teams (hardwood & carpet). Both teams were excellent. Efficient, polite and easy to work with. The hardwood installation took 2 days with a lot of prep - team lead explained everything without issue. Carpet team took 3 hrs; less explanation needed but easy to work with. Sales rep was great in providing options and giving me time to think and decide on the path I wanted with no pressure and helped with cost saving options! I'd recommend Empire Today to friends & family!

I like working with Empire Today. When they came to the house, I could check the colors and look at everything against my walls and furniture which I couldn’t do with other people. I had carpeting and blinds installed and their products have better quality than others brands but at have same cost. However, I called customer service today because I got a real big pull on the rug. I bought this carpet specifically because the gentleman who came here told me that it was cut loop so there would be no pulls.

We had vinyl flooring installed by Empire Today in the living room, dining room, hallway and bedrooms. We’re very happy with the quality of our flooring and I like the wood veneer’s design. Compared to other brands, their cost and quality is good. We love the product and everything about it but the disposal of the leftover product didn't go as planned. The installer didn't have room on his truck to take all the old carpet back with him and he promised to return in a few days to pick it up. But he didn't return in a week, so I called customer service. The installer called and said he'd be by in a few days and he didn't come. I called three times and finally, I gave up and threw it away myself. Other than that, it was a good experience and I would recommend them to a friend, but we’d also tell them to make sure as far as the disposal of the product is. As frustrating is the disposal of the product was, it didn't take away from the experience otherwise.

This is the 3rd time I have used Empire and each time has been an excellent experience. This is experience has been the same. The installers were pleasant, professional and did an excellent installation. I did actually recommend Empire to a friend and will not hesitate to do so in the future. Thank You Empire for providing exceptional product, service and customer service and all at an affordable price.

I liked the color and the texture of the carpet that was installed by Empire Today in our bedroom. It's very similar to the carpeting that I had which needed to be replaced. A friend had Empire and I heard that she had a good experience, so I took her word for it. Empire's installers did what they had to and they were as fast as they could be. They did a great job and I had a very good experience with the whole process.

Gonna start from very beginning, the salesman shows up at almost 8 pm after I wasted an entire day off waiting for him, should have known I was gonna be in for it but I gave the salesman the benefit of the doubt. The day of the installation comes and I get a phone call at 730 am saying I was the second stop, well again an entire day off of waiting and they show up at 6 pm to start the install, ok whatever, at least they’re here. So now, 5 months later, the carpet has changed colored, has rips and tears in it, set up an appointment for them to inspect it, nobody shows up, again a wasted day off. I called 3 times and all 3 times they say they're trying to reach the tech but he's not answering. Finally at 7 pm I call for the last time that night and they say I never had a set appointment... so I put in a complaint, they state somebody will call me in 24 hrs, nobody does.

I looked for something really quick to put in so I could sell my house and Empire Today installed carpet in our basement. They called to set up the installation and their staff was great. Plus, the installers were really nice and did a great job.

My daughter got her hardwood floors through Empire Today so I went the same route and had them install carpet in the living room, hallway and dining room of our home. I like the color that we picked. It’s dark and doesn’t get dirty easily. I also got 50% off on the installation. The guys who did the installation did a good job of moving the furniture around. They didn't break or scratch anything, so it was all a good deal.

Empire Today deals with floors and I had dealt with them before. I had them install laminate flooring in our dining room, and I like its color. The installation was good. I had a great experience and I would recommend them to friends.

Empire came out to measure my family room for a new carpet for Thanksgiving. I hired people to move everything out of the room the night before and called Empire to confirm they were coming as my sister took the day off to be there. The next day, installation day, they canceled. I called since it was Monday. They promised to do it on Wednesday and canceled again. I had to change all my Thanksgiving plans. When I called back, there were no apologies for ruining my Thanksgiving.

My salesman was wonderful. He was so helpful and courteous and made selecting carpet, wood flooring and kitchen flooring effortless. The delivery and installation went off without any problems or issues and I highly recommend Empire Today. My home had flooded and all of the flooring had to be replaced. I feel like I got quality products and a great deal on all of it.

My wife and I could not be more pleased with the entire process of having the upstairs of our house carpeted. Our salesman, Chris, was quite helpful in explaining our product and pricing options. At all points in his consultation we felt comfortable and knew he was giving us exemplary service. The installers were professional, and their attention to detail was unparalleled. The installation took one additional day, because our house is old, and the installers wanted to ensure that the patterns in our carpet lined up perfectly. This delay was entirely understandable, and I sincerely appreciate their efforts. The price of our carpet and installation was the lowest of the quotes we received, and I am thrilled by the value of the product and service provided by Empire. I would happily recommend Empire, and specifically our salesman and installers to friends and family.

Everything was perfect from making an appointment, seeing the salesperson (very knowledgeable which made our choice easier) the installers were on-time, polite and neat - we are enjoying our new carpets and are telling everyone about our great experience with Empire.

I was replacing something old and I had wooden floors installed by Empire. I like their product, but something that was written on the contract was not explained to me and I didn't like that. It was too much for me and there was nothing else they can do. Empire Today should tell their customer every detail and before refinancing anybody, they should tell them, “This is what's going to happen. This is your interest rate. This is this.” They should tell them the ins and outs so the customer is clear with the interest rate. But they would just tell you the good thing and then later on when you see your statement, you see different charges. And when you call and ask, they say it’s not them, and they all refer everything to the bank. If I knew I would be paying $29 every month on the interest rate, I wouldn’t have taken that because it’s too much. I’m dissatisfied with my experience with Empire Today.

Easy and fast to schedule appointment. Sales rep showed up on time and easy to interact with. Installation was offered for the next day which was scheduled within a 4 hour window. Called near end of 4 hour window to cancel and reschedule another day. Made promise couldn't keep - I could have scheduled it for another day if needed but was offered next day. Once here for installation went okay, except later noticed that piece in small closet under stairwell installed in wrong direction. I had specifically asked for carpet just for stairwell, that would wear well and look good on stairwell. It looks nice until you walk on it. It shows every footprint and makes the new carpet immediately look old and worn. Something you could never have noticed from small sample shown when deciding which carpet.

We were looking for new carpet for our basement. Checked a few places before calling empire. The service to measure up and quote was spot on and the price was better than we had seen for a top quality carpet. The installers were right on time and efficient. The entire process went very smoothly. Will definitely use again.

Works that installed my floor did a beautiful job. I have more floors to do. I hope I get the same workers to install the rest of my floors. I am very happy and pleased. With the installment of my floors. I would highly recommend Empire to my friends and family. Thank you Empire. Love my new flooring. A1 company. Great job well done!

My experience with Empire was very positive. The first crew who came out to install recommended a different product than I had ordered which was being installed over my tile floor and they were absolutely correct. I reordered another product and another crew, headed up by Jorge #**, arrived on time to install my floors. Jorge's attention to detail as well as going above and beyond my expectations was amazing.

The sales person was prompt, courteous and knowledgeable. The installers show up precisely when they were scheduled. They worked efficiently and with full regard for us, and our furniture. The installation went without a hitch and the result is fantastic. This entire experience could not have gone more smoothly. Great job.

I had a carpet installed in two bedrooms. When the Empire rep came out, he showed me the different carpets and I picked one that had a charcoal with black and gray color. Empire Today is good and they come in real quick.

I've been run through the winger with this company and Robert in customer service at their corporate office is the worst of them all. On countless phone conversations he was rude and not helpful with understanding my situation. Go elsewhere.

Empire Today had a good price for vinyl flooring and they did a good job installing it for me. They took two days because of the weather, but everything went fine. The experience has been very satisfying.

I reported gaps between the planks of my luxury vinyl floor 2/19/17. This is 11/27/17 and it's not resolved! There is rarely a live person answering the phone and the appropriate people don't return calls. It has already been determined that the cause of the problem is improper installation. At this point, all I want is my money back! I had ceramic tile removed and it's only right I pay for that, but I want the rest refunded. I've been informed that I can either get a new floor or get "half of my order refunded".

I have a very good experience with Empire Today. They offered a competitive price and I had them update the carpeting in my bedroom. The rep who came out to measure the carpeting and gave us the contract was very precise and professional. The gentleman who came and did the installation was way above board. He arrived when he was supposed to and he was very courteous and respectful of our home. And he did an extremely professional job installing the carpeting within a reasonable time.

Empire was better when we considered everything and it was a better deal all things considered. We had them install the luxury vinyl plank in the entire downstairs as well as the kitchen, living room and dining room. We liked the design more than anything else, as well as the price. We’ve had it for a couple of months now and we’re really satisfied. The installation was excellent and the installers did a really good job. They were done faster than we thought it was going to be and took them less than two days. The quality of their workmanship was really high. It was good and I was really tickled with that. Empire was a better way to go.

Our carpeting from Empire Today is beautiful, and it was a lot less pricey than around here. We had three bedrooms, a living room, and the hallway installed with the carpeting. Empire's sales guy was good. He came to the house and he knew what he was doing. He also did our son's house and our daughter's house. Our experience with Empire was very good, but the men that came the first day said there was too much work to do. So, they didn't do everything until the next day. Also, the front of the bathroom door is a little messed up. We didn't go through the flooring, and when I scrubbed the bathroom floors, I saw the holes which I didn't see until after they left. They didn't put it right up to the tile, so I'm going to have to get someone to fix it.

I had a laminate floor installed by Empire in one room and then they carpeted the stairs going up to the next level from that room. I considered other companies but those were the specifics from the boss, my wife: from Empire. We had carpet before so all of the stains are now gone and our new flooring is easy to take care of. It looks beautiful and it's easy to clean as well. It took them one day to install the flooring. The guy that measured the room for us was a bit of a slacker though. He missed that we had a fireplace hearth so we had to spend an extra $200 for them to undercut it so the laminate would slide under it. But the install guys were fine and they did a good job. We had to call them back after the carpet got put in so they could finish the trim. My experience with Empire was very good and I've already told other people about Empire.

I picked Luxury Vinyl planks. The job was $5000. I told her I need it done by Friday due to a party. When it came to installing they brought a flimsy thin Vinyl planks. I was ticked because I had no time to cancel the order due to the baby shower my wife was throwing or I would have canceled the entire job until the correct planks are put in. I ask for a discount. They refuse my advice. Don’t use Empire Today.

Empire Today installed hardwood floors in my basement family room, living room, kitchen, and dining room area. I considered some other brands but I didn't get any quotes from any other brands. I negotiated with the Empire folks and got what I thought was a good deal. The willingness of the salesperson to work with the amount of money that I wanted to spend and give me the product that I wanted also made me go with them. The wood is just beautiful. The installation crew was excellent. They were fast, efficient, and professional. I was also impressed with their precision, their measuring and them making sure everything fits properly. The wood was cut to the proper size. So, I was really happy with the quality.

Avoid at all costs. This is hands down the worse experience I have ever had with a contractor. The sales person Dan lied to us and did not even place the order correctly. This company has done nothing but give me hassles. First their installers refused to do the job they were hired to do and just left. Then the job was rescheduled and no one showed up. Then when they did show up the next day (the third time!) they tried to charge us more than the agreed to price and after an hour they finally agreed to keep their promise (the salesperson was lying about what he agreed to! Unbelievable!). Then as if the week from hell wasn't bad enough, the salesperson did not enter the order correctly and add the basement stairs to the order. I mean really?

We got laminate flooring from Empire Today and it was installed in my bedroom, dining room, and hallway. Empire had a nice salesman, and I got the price that I could support. The only thing was they took out my cold air exchangers in my heat vents and they didn't install them back.

My husband and I scheduled an appointment for Wednesday the 22nd. Our appointment time was set and confirmed via email for the hours between 3 pm and 5 pm. At 4 pm they called and said that the rep was behind and wanted to see if I wanted to reschedule. So I asked, "How far behind?" The customer service rep on the phone told me that the sales rep was still on her 11:30 am appointment. I was willing to wait if there was only one appointment still to go but she was several appointments behind so I rescheduled for Friday the 24th. Our appointment time was set and confirmed again via email for the hours between 1 pm and 3 pm. At 3:10 pm I called and asked if the sales rep was running behind again since we had not heard anything and they were already 10 mins late.

Needed carpet installed on the 22nd of November. Showed up, said they didn't receive payment and hassled me about it. They realized they made a mistake, and proceeded to remove the carpet. Come back from work, carpet removed and nothing installed. Called on Friday the 24th, the earliest they can install is on Monday 27th. Terrible business, bad customer service, bad all around.

After calling the Customer Call Center and not being helped at al in fact were fairly rude!, I then called the sales rep who didn't answer and she never called back, I then wrote the complaint on this site and I got a call the next day saying they would be there that morning. The installers showed up about 9:30 and did the install and I'm happy with that. Though I shouldn't have to escalate an issue through third parties to get help.

When Empire Today installed carpet in my house, I liked that they moved all the furniture. Some other companies that we had checked in the past would see about doing it and some didn’t do it at all. And I’m not about to do it at my age. While the installers were fine, the part where they joined the carpet shows a little bit, and they told me it would disappear over time but so far it has not. Additionally, they didn't have one room worth of carpet. We had to wait a couple of days to get the final room done since the carpet comes down from Chicago. We're not happy because it was a room that we really needed, but they came back on the day they said and got it done.

We had looked at different places, and Empire was cheaper with mostly better quality. It was the third time that we've used them. We have a large house and we've done several rooms with them at one time. And for the other times, we've just had them do one room. The quality of the first flooring that we had them do was not any good. There were a couple of big spots on it that were irregular. And Empire came out and redone it. If we needed them again, we probably would rehire them.

I had vinyl flooring installed in my master bedroom by Empire Today. Their quality was better than the other brands. They're a little expensive though but we figured you get what you pay for. The installers were on time and very polite. They took the old carpet out and put the new vinyl down. They put the quarter round molding around it and it made it look good! I've already told some of our neighbors about Empire.

Empire Today checked all the boxes for everything I needed to be done and the cost was cheaper. We got a better deal through them. I am so impressed with the quality and I really love it. We got vinyl flooring and the carpeting. The carpeting is nice and plush and it’s what the salesman told me it would be. It wasn’t a cheaper brand. The vinyl flooring is wonderful and beautiful. The installers of both the carpeting and the vinyl flooring were very professional. They were very kind and very considerate of us. It was the best experience ever. Aside from having to move all the stuff out of my house, they moved the heavy furniture for me. They were wonderful and efficient. I was very impressed. I’ve told other people how wonderful they were. We got the quality that we paid for and that we were shown. They were really very fast in doing it. I have no complaints at all from the salesman to the installers.

We had hardwood and carpet installed from "Empire Today". It truly saddens me to write this. I dislike complainers. The carpet is cheap (you can often just pull out the fibers), and the hardwood took 4 return visits to fix. The carpet on the stairs was mistakenly cut by the installer midway up the stairs, and they attempted to hide the mistake by tucking it away (6" long cut), and while they sent an installer out to review the installation issue, they lost all those records and needed to send out another installer. After 3 attempts to get someone here again (unreturned calls etc), we just gave up. It has been 6 months of problems and poor management, so we will now have to have another company repair the issues and pay out of pocket. Maybe Empire is okay in other areas of the country, but in Portland Oregon, they seem to be almost completely incompetent and unable to deliver a product. Maybe our case is a fluke. But it makes things hard on everyone involved.

We are interested in replacing carpet downstairs with hardwood and scheduled an appointment for 3-5 PM on Monday 11/20/17. At 5 minutes to five I called and asked about why we had neither heard from or seen anyone. I was told there was a conflict and would need to reschedule, which we did. I asked why we were not told of the conflict and there was not an answer. We had come home to be there and lost over two hours of our day. I asked to speak to a manager who after an extended wait came on the phone and essentially took the "not my fault" approach. We asked that the estimator call before they came for the next appointment and Empire said they would.

I absolutely love my carpet installed by Empire Today on my steps. My niece called Empire out to do an estimate on my sister's old carpet. And I liked the knowledgeableness of the person who came out, and he worked and helped me get what I needed. They were also willing to install it when I needed it and when I had the money to do it. And so, all of those played a part in choosing Empire. And I am considering having the other parts of stairs done with the same carpet. It is durable and I like its color, and my sister even said that when they get to do her 400 and something square feet bedroom, she wants the same carpet because it was of good quality.

My friend took Empire Today’s service, so I also went ahead with them. I like that the service was good and that they’re professional. I let them put carpet on my stairs and so far, it's good. It’s smooth and I’m quite happy.

The salesperson was very pushy. I felt uncomfortable but the price seemed comparable other major retailers so I decided to go with them. I decided to do whole house which I am regretting now. Day of installation the installers came at 11:00. They quickly got to work. They were very fast in moving stuff. They were done by 6 PM. Pretty fast for 6 rooms and hallway. I don't mind whom is hired by the company but none of them spoke English. Hard to communicate. I was using Google translator to communicate.

I had Empire Today install carpet in three bedrooms and a closet. The rest of the house is hard surfaced and we wanted to go with carpet mainly for expediency. I saw Empire’s ad about next day installation, and they were able to pull it off. We called on a Thursday, the rep came on Monday to do the measurement and selection of the product, and then they were able to install it on Tuesday. We ended up paying about 88 yards, and two installers got it done between 9 AM and 1 PM so we were happy with that. They did a great job, too. The quick turnaround and their stock of inventory certainly helped. We didn't order a special product, which also helped. We ran a tight time frame with a house move, finishing up painting, and furniture arriving, and a lot of factors in it, but we were able to get them all met. We were fully pleased and it was a good experience overall.

My daughter and son-in-law have had Empire Today do some work for them a year ago. I thought Empire did a good job, so that’s why I called them. The sales rep gave me all the information I needed. Empire installed wooden floors for me, and the guys who installed it were really good and professional. I would recommend friends to choose Empire Today because they did a good job.

Ordered carpet in advance. Paid $1600 and was called THE DAY OF INSTALLATION to be told that carpet was out of stock and not available. Their guarantee of getting carpet right away is a total lie. Even when given five extra days they couldn't come through with the product that was ordered. Horrible experience. Stay away!

I had Empire Today install carpet in my bedroom. I really liked the salesman who came. He was very professional, friendly, seemed to know his products, and wasn't pushy. I was going to go elsewhere but he convinced me to use Empire. Our flooring met my expectations and I like its quality and its price, too. The installer was very nice, but I gave him specific instructions and told him I have some things behind my cabinet that I need to pick up. The cabinet was too heavy for me so I told him to let me go behind it before they pull up the carpet. He said he'd let the guys know but then he left and didn't tell them. I was doing something else and when I came in, the whole carpet was pulled up. I kept trying to ask them but they didn't speak English and they didn't understand a word I was saying. I was very angry about because my little custom jewelry and other things that fell behind the cabinet were gone. Other than that, everything else was good.

I had carpet installed by Empire Today in our home’s family room. They were quicker to install and they had a better price over other brands. We were looking at Home Depot, but Empire Today was definitely cheaper and I like how the carpet looks. The only thing we’re a little bummed out about is that the carpeting has a strange pattern to it. What we understood from the salesman was that they were supposed to install it vertically, the length of the room but they installed it horizontally and did one seam instead of doing three. It looks better in the end but we were under the impression that the striations would run the length of the room. Overall, we’re very pleased with everything.

My brother was very pleased with his experience with Empire Today. They worked on the two bedrooms. The flooring is easy to clean, but shiny, and very durable. The color is good as well. It was installed over a month ago and the installers were excellent. It looks very good and my brother wants to do his bedroom next. However, they couldn't do the hallway and steps because the floors were uneven. They were disappointed and told us the flooring would crack when we walk on it. It looks awful because we took the rugs up and horrible. I don't know what we're going to do with the floors. We may have to get somebody in to sand them down. For now, I'm going to put steel threads and a little throw rug up by the landing. They provide very good workmanship and service. I would recommend them to anybody.

At first I didn't know who to call for a carpet installation because everybody has good & bad experiences but I was more familiar with Empire Today since I've seen a lot of TV commercials so I gave it a try. I got an appt so I can get the room measured & see what carpet matches with the rest of the house. It was super easy plus discounts then I made another appt to get it installed. The day of installation the guys that came were very nice & did the job really fast. It was a very well done & clean installation. I would recommend & if in the future I need more carpet installations I know where to call without hesitation.

I had Empire Today install hardwood flooring in my living room and hallway, and I had a very good experience working with them. They compare very well compared to other brands. I even put a down payment on the first one I saw, but they never did install. The flooring I got is a dark wood and it made my living room look wider, and a thousand time better. Plus, the workers were fantastic. My daughters also love the flooring. When I get rid of the bedrooms, I will be calling them back. I recommend them.

I had Empire Today install a nice carpet in our bedrooms which looked different. They were very fast and had them installed in two days compared to Home Depot which would’ve taken two weeks so Empire is faster. Empire Today did a good work and everything’s been excellent.

Set up an appointment for quote, for 11/11 by online, didnt show up between 3-5pm, re-looked at email, was set for 18th, took as my fault. No one showed on 18th, called and they told me no one set the appointment. So waited 3 weeks for nothing. Reason for review is because they dont have any other way to voice my complete displeasure with them. Would give zero stars but not allowed.

When we began to remodel our Florida house we chose Empire based on your television commercials jingle stuck in our heads. We began with carpet in our two guest rooms and everything was exceptional from the subcontractor to the installation and professionalism, also we liked your sales representative. Then we heard your advertisement buy one get two rooms free for tile. So we called your sales representative again, only to discover it was a form of bait and switch as the promo was an extremely small selection choice that I can only assume wasn't selling. But decided to place an order anyway for a tile I liked for a total of $9,900.00 and according to your rep included tear out and haul away. (He even pulled up thresholds to confirm what the laminate was on top of, as we discussed on the phone as you were trying to upsell the service with your subcontractors here to verify that indeed the thresholds had been pulled up).

I purchased carpeting from Empire Today before and I’ve been really happy with it. I've had that carpet for quite a while and that's what they ripped out and replaced with another. The carpet's in living room, the hallway and one of the bedrooms. Their service has always been very friendly and very good. They came to the house which made it easier for me since I have a bad leg. Then during the installation, they took my old couch and loveseat outside for me and put it on the curb. They also wanted me to go out to the truck and look at the carpeting to make sure it was the right one and since I had a bad leg, they helped me out to the truck so I could look at it. They were very helpful and I was happy with their service service again. It was a very good experience.

I called to cancel my contract with Empire Today since I decided to go to another flooring company. But Empire Today gave me such a good rate so I ended up staying with them. They installed hardwood floors in the family room, hallways, dining room and kitchen. They also put in a carpet on the steps, and tiles in the laundry room and at the base of the steps. I love all the products they installed for me.

Empire Today’s cost was better compared to the other brands. I had them install carpet in all of our rooms, and the installers were really good. The carpet is comfortable and durable and I like its density. I’d recommend Empire Today.

The salesman was green and had an older man in the car he would refer to when we asked something he could not answer. Despite not getting the 50% off sale prices advertised, we were in a bind on our new home. Being gouged was our decision. We had just purchased the house, the carpet was unlivable, and we both us and the salesman knew we were going to do it. The following a day a 4 man crew arrived. Their leader could not speak English, but one of the younger guys on his crew knew some English and we worked through the problems.

On August 26, 2016 we signed contract to have laminate floor installed. Jake ** was nice. Floor was installed in timely manner, although they did not level the floor which is really really annoying! However after a few months the floor started peeling. Called Empire and they came out and fixed it. That same spot started peeling again. Called Empire on September 25, 2017. They came out and checked and said it was due to flooding! We told them our floor NEVER flooded. They said they would send out an inspector. Again, he denied our request to fix this stupid floor because he said it flooded. AGAIN we told him the floor did not flood. Apparently they think we are liars. Denied. I would NEVER recommend Empire!

We had a nice experience with Empire rep. Ms. **. She was very professional in her presentations for the company Empire. Unfortunately it all goes downhill from there. Bottom-line after we saw the Blinds Empire had to offer we were informed by the rep. that if we have a better deal in writing that Empire would price match the deal. Seeing how we (my wife and I) had already applied for their credit card to do business through their company we revealed that we had in fact been offered a better deal for Blinds installed by another company and presented a copy of our quote as requested to the rep. Ms. **. She told us it would be presented to her manager for approval.

I've had carpeting installed in the living room, bedrooms and hallway by Empire Today. The sales rep was very nice. And before the installers came I called him and he was very polite and he answered all my questions. Installation was very excellent. They were very concentrated on doing their work. My friends saw my carpeting after it was installed and I have recommended Empire Today. They're in the process of redoing their house and I gave Empire's card to them.

Empire Today was the cheapest that was the best. I purchased a carpet for my living room and dining room, and they were able to work on a price with me. A very professional staff came in and installed it. They were very nice, courteous, and timely.

We had a good experience when Empire Today installed carpet in the bedrooms and stairway of our home. The carpet stands out on the stairway and I like all of the carpet's features.

I had Empire Today installed a carpet. It was my first time to use them and it was simple. It was like shopping online but I got to see all the stuff in person. I called them and talked to somebody on the phone. They sent somebody over the next day with the samples and I signed up right then. It was so painless. From start to finish, it took them less than a week. I scheduled the installation four days in advance and the installers showed up on time. They did it in a few hours, and we were good. I love their work and the overall quality of the carpeting. Everything was great.

I set up an appointment to receive an estimate to have wood flooring installed in my home. I received a date and time, 2 subsequent emails and a call confirming the appointment. On the day of the appointment I took 1/2 day off work. The representative never showed nor did I receive a call. When I called, I was told the sales rep did not answer their phone so I would need to reschedule and the earliest date was 11/28. As I was not going to wait another 2 weeks for an appointment I declined. No show + poor customer service = lost my business.

Empire Today installed wall to wall carpeting in my client’s home about a month ago. I shopped for it and they had the best service and price. They were also very helpful, came when they said they were coming and installed in a timely way. The rug was of good quality and I like the color too. The sales agent was also terrific and I was impressed with his knowledge.

We used Empire Today two years ago at our personal rental house. The laminated flooring was installed in the kitchen and dining, and I wanted the laminate only because I thought it would be durable and easy to maintain. Then, the carpets were installed in the bedroom, living room and hall and they were stain-resistant. The installation was handled nicely and everybody was very professional and on time. They went through everything in care and in maintenance.

I shopped at four different places and Empire had the best price. Their salesman was very good. He knew exactly what I wanted and didn’t pressure me to try and get something I didn’t want or need. I was selling my house, so I didn’t want a really high-end carpet. The one that I got wasn’t a really low-end carpet and was decent. The installers were great as well. They came in, got the job done, and got out. I had a great experience with Empire.

Had my carpet installed by Gustavo and his helper. They did a great job and worked very hard until the job was finished. They were very polite and left my home looking great!!! I would certainly recommend Empire to a friend or family member. The sales rep. was also very pleasant and professional.

We booked a time to have carpet installed last week. This was prior to my 1st holiday party at the house. Empire booked the date and time. Called and confirmed. The installers called the morning of and arrived at my house on time. The installers re-measured the areas and determined that Empire cut the carpet short and we could not even piece the carpet in the closet area because one of the rolls had a "run" in the backside. THEY COULD NOT INSTALL THAT DAY! It was the company mistake - NOT mine! During my 1st holiday party I had to completely shut off a room that had all the clothes from the closet and all bedroom accessories.

I have two friends who also had used Empire. And so, when I ended up having Empire come out and they showed me what was perfect for what I wanted, I figured I wasn't going to go for another possibility from someplace else. Everybody I associated with at Empire was very accommodating. I like the two guys who put the hardwood floors in my bedrooms, hallway and living room. The salesperson, Jim, was very knowledgeable, too. So far, I like the hardwood floors' marble coloring, and they have met my expectations 100 percent. I like Empire really well.

On October 16, 2017, we ordered carpet and installation from Empire for our upstairs (5 bedrooms and hallway), and the installation was scheduled for two days. Installation included moving furniture, and we were told that if any problems/damage in the subfloor were found, repairs would be an additional expense if we chose to have the company make the repairs. We also stipulated that we wanted to screw down any squeaking boards during installation. On November 13, 2017, a 2-man installation crew came on day 1 and started in the master bedroom first. (I will refer to members of the two-man crew as the installer Jose and the helper.)

I had my carpeting in my master's bedroom installed by Empire Today. I considered Home Depot but I went with Empire because they could install faster. They came when they said they were going to come. There are so many companies that don’t come when they say they're coming and they leave customers hanging. So, they came out the next day and it was very helpful that they brought samples right into my house. They gave me a price then they installed the next day, which is very quick. And the team who installed it were fine. They were were in and out, very courteous, and got the job done. The carpet is fine and I got what I paid for. It's not $25 a square foot yet it doesn’t show footprints. When one walks on it, it doesn’t stay padded down. It met my expectations and it's wonderful. It was very easy working with Empire so I will buy from them again. Also, I didn't even have to leave my house, which to me was a benefit.

I bought some carpet from Empire Today for my living room and dining room. I checked around with other companies and I went back to Empire Today. The carpet that they took out was also purchased from them. And the nice thing was the person that came to my house and sold me the carpet was the same person that sold me the carpet that I was getting rid of. The carpet I had was really bad. I had it for about four years and it puckered up. But the carpet I have now is great and I’m very happy with that. It’s a nice indoor carpet and I love the pretty color. It really looks fine. I got a better deal cost-wise with them than I would have gotten with the other people I looked at. And I didn’t have to wait a long period of time for the installation.

We wanted some tiles installed in our spare room and wanted it done as soon as possible. We were able to get it in a timely manner with Empire. We liked that the tiles we got matched with the room, and the tiles came out beautifully. As for the installers, they were fine and they cleaned up. However, they didn’t look as professional as they do on television. I have the perception of a person coming in with uniform that’s skilled to do the work. Also, the installer did not speak any English. Other than that, we're happy with the service.

I had a very bad experience with Empire Today. We had a tile and carpet installed. While the carpet was great, they put the wrong color tile. They came out the next day and still didn’t have the right tile but it was close to the color it was. And then, there's a grout issue that isn't filled up all the way. You can actually walk on it and feel a lot of the clip of the trowel. They were supposed to be coming out there over two weeks ago, and we just finally got a callback.

I had Empire Today install engineered hardwood in my home. Compared to various other places, they could do it right away, in just a few days. It was great, beautiful, and I loved it. Also, the pricing was great and I had friends that had used Empire several times. Kim, the designer, was a wonderful person. She came the same day I called her to measure and give me estimates. She brought me an enormous amount of flooring samples and she knelt down on the floor with me to decide which one to get since there were so many options. The installers came the next day and they moved my furniture properly.

For years, I've been buying stuff from Empire Today. I was familiar with them and knew their work. I then decided to go back with them and had them install a carpeting at my home particularly at my office. The installers who came did an excellent job and within a very quick amount of time. However, the color of the carpeting at my office wasn't exactly the same with the color of the carpeting at my first floor but it was very close.

I am pleased with Empire's product and that they could match the previous flooring that was installed. We had them install wood flooring in two bedrooms, a hallway, and an office. The delivery men did a great job. They were very courteous and they cleaned up. So far, our new flooring has met my expectations, and I love its color.

This is the second time we have used Empire for flooring and they did not disappoint. We had carpet and vinyl flooring replaced. They completed both the day after our in home consultation and it looks great. Thanks, Empire! We'll be calling you again when we need to redo the kitchen.

We were not happy with the salesman, he didn't measure right so we didn't get our laminate put in the day we planned. 2nd time they canceled because their truck broke down. 3rd time it was finally put in, they show up late and didn't get it done till 8:30 pm.

My floor looks amazing! The installers did a great job! They were quick and efficient! I would recommend Empire to anyone looking for a great new floor which will be installed in a timely fashion. The floor looks like it cost more than it did!

Empire Today installed carpeting in our new home that was purchased in North Richland Hills, Texas. We were under the gun and we went with what we thought was a highly rated carpet. It had to do with timing and relocating. Plus, it was convenient that my wife was able to look at samples in another state. We also liked the thread count, the warranty, and the stain protection. There were some challenges navigating through their customer service when we were moving and doing the relocation. There were some stuff that we had to do in terms of pricing and setting up the appointment. It was a nightmare using their 800 number to get to our initial sales rep. But he was great and he made it convenient. The installation went well and the quality of the product is amazing. All in all, they met and exceeded our expectations. I would recommend them to a friend.

Years ago, I used Empire Today in another house and they installed in the living room and the hall. Then, I liked what they installed in my son's house. They did his reading room and the room for the girls. When their rep came over to my house, he did the pricing I told him to install the same that my son got. Three days after, they did the installation. The installers were very neat and worked so fast. The laminate is very nice and I'm completely satisfied with Empire Today.

Empire Today installed my living and dining room carpeting. I've always wanted a distinct color like brown and then the type of carpeting, which I've had before. I was very pleased with the person who came up to the house and talked about the carpeting. The installers did a beautiful job and they weren’t here all day. And I’m very pleased with how they laid the carpeting excellently and how they got it right up to the walls and they cut right on the seats in my dining room, my chest in the living room and the fireplace beautifully.

I was well-satisfied with my prior purchase from Empire Today so I had them do my carpeting, too. The salesperson I spoke with was very informed and polite. The installation was a very nice experience as well. I like the style and wear of my new carpet. I'm enjoying it and I am very satisfied with its quality and cost. I'd tell other people about it.

We had carpet put down. Love it. The work was nice and courteous. They cleaned up at the day so if you could need so we are all carpet in here. I would recommend Empire to anyone. My son and daughter-in-law just got carpet and hardwood flooring and my next project will be hardwood floor. Thank you Empire.

My wife picked out our carpeting from Empire Today. Installation was done sufficiently and expediently. They did a very efficient job. I'd recommend them.

Empire Today installed wood tiles in the den and has met my expectations. I went with them given their price, material, and color - I love it. The sales representative was professional, as well as the installer. My experience was very good and I’d choose them again if I were to reinstall flooring.

I had Empire Today put in linoleum on my kitchen floor and it looks really nice. The installation went okay and the quality of service was very good. They did a good job and everything was fine.

I had Empire Today put carpeting into my master bedroom. I used to order our carpet somewhere else but we went with Empire Today this time because their price was right. It’s very nice quality carpet and it's perfect for my bedroom. However, they didn’t have much of a selection. They only have about four things to select from and the colors are all quite similar. It was the owner who came and took my order after I called them. But I'm a little unhappy with him. He talked to me about financing my $2500 order but he never further discussed that. So, I paid him $2500 but I would have liked to spread it out. He wrote my style and he was talking fast. My living room needs to be done too before the holidays, but finances are limiting me as I was doing that. So I think he should’ve reminded me that I could have financed that. And I never thought of it then because I'm used to paying for things in full, but I need the last carpeting in the house.

Finally getting my carpet installed after the company rescheduling for over a month. The first time the person car broke down and no one ever showed. Wasted a who day waiting for no reason. The second time the person had car trouble again but did show at some point only to have brought the wrong carpet. They didn’t offer to go get the one I want but yet said, "Call your salesperson." who by the way when I did never returned my call not even until today. Never heard from him but he knew how to stay for hours trying to close the deal. I’m clear that Empire only sells carpet and hires different contractors to install it. I was under the impression that I’m dealing with a professional company not people who are standing at the Home Depot waiting for Work.

I totally understand the window of all day 8am-6pm. I took off losing 8 hours of pay. I get up at 8am call them, make sure everything is okay. They will call when they are getting close. I get a call from them at 9:30, saying, "We will be here this morning." Well that didn’t happen. So my expectation was high, based on what they told. 12 noon rolls around. Nobody shows. I call at 12:01, they tell me the installer will be there in the afternoon, then why did YOU CALL ME AND SAY MORNING? Yes you called me. They don’t show up until 5:30pm.

I got some carpeting installed at our living room and bedroom and it was Empire Today who came here, gave me a quote and got it done. But initially when I called to make the installation date I said to the young woman on the phone that I had changed my mind and that I wanted to change my color choice. She said okay and took my color choice. And then when the installer came they came with my original color. The installers didn't speak English so they didn't say much at all and understanding them also was a challenge. Like calling for tech support with your computer and you end up talking to India it makes it a little difficult.

My living room was recarpeted last year by Empire Today. They did an excellent job that’s why I called them back to install a wood laminate flooring in my kitchen. I had that same proper flooring already on my floor but I was told it was the cheaper version because you could see it leaking and peeling at certain parts. It wasn’t really in bad shape but I just wanted something new. And the pattern and the color that I picked out would go so much better with my entire kitchen than what was previously down there.

I got Empire Today for the first time and they installed Berber carpet in the basement. Their pricing is reasonable and the salesperson was good and very helpful. The installation went well, was quick and the carpet looks good. I have kids and a dog so I want to hide the stains and I like the color of the carpet. Empire is great.

I had hardwood floors installed on the entire first floor by Empire Today four weeks ago. Their price was better than the other brands and the experience was flawless.

We had some carpet installed by Empire Today and I'm not too happy with it. I was liking the carpeting until I have strands coming up every time I sweep and every time I turn around. It's getting terrible how it's coming up everyday. The cost was a lot less but I'm having this issue so I'm not too sure about the quality. I like to see something done with it like if they had to replace it or whatever they need to do.

My brother and I had our house done by Empire Today. His house is fine, the project was done on time, and they were very efficient. But for my house, which was a much bigger project, work started on June 18th and as of today, it's still not finished. There have been a lot of calls back and forth, and there have been tickets opened up. I requested that somebody has to give updates every week to let me know what's going on, but that has not been done either. I spoke to a manager but it seems nothing is moving.

I loved the way Empire's reps treated me. I had laminated flooring installed in my home and they did a wonderful job. Their whole process was very nice. I liked the guy that came and brought out the samples for me to see. What you can see is better than on a computer, and I really appreciate him bringing books and things for me to look at.

I needed a change of carpet. I got a recommendation from my sister since she was very pleased with the service she got from Empire Today. I followed suit and had Empire Today install carpeting in the living room and dining area. I like the color and although it’s a commercial grade carpet, it has a very nice feel to it and it’s durable. The cost wasn’t too exorbitant and the salesman was very nice. He knew my circumstances and they told me “Don’t worry, the installers will work with you,” and sure enough, they did and were very courteous. Everybody that worked with me on that carpet was great and they called to see if I was satisfied. Everybody admired the carpet and I told them about the service I got. I have also recommended Empire Today to two people.

I don't normally post stuff like this... but I have to say that Empire Today is the worst company I've ever dealt with. I was supposed to have floors installed today starting at 8am as promised by the sales rep. That turned into 11am, then 3pm, and now tomorrow - which would mean another day of missed work, sitting and waiting while living room furniture is in hallway. Customer service was the most unhelpful and unprofessional, rude group of people I've ever spoken to. I was left on hold when trying to cancel the order, then their system disconnected me and sat on hold for fifteen minutes again. Never again! Buyer beware! DO NOT DO BUSINESS WITH Empire Today.

Professional, courteous, and efficient. I was really impressed with the job that was done. Both, by the carpet guys and the vinyl guys. On time and ready for the job. I'm in the customer service industry so it's easy to appreciate quality service when you get it!

I had Empire Today install carpet throughout the whole house. I'm in construction so I deal with a lot of carpet installers and other companies were about $4,000 higher than Empire. Also, Empire gave us a superior product. I got a better product at a less expensive price. Also, I felt comfortable with Manny, our sales guy. We had a concert to go to in Dallas and they weren't going to be finished by the time we need to leave for the concert. We had Manny come in and sit in our house and watch them finish the job while we went to the concert. Empire did everything and it was professional the whole way through. It was a great experience and I'd recommend them to anybody.

Sorin was the best ever! Rating 1-5 he gets a 15. He was dependable, honest, helpful with suggestions, and cleaned everything up. He went over and above to get this project completed in the very best time frame. I would recommend him to everyone.

Professional installation crew. Timely communication - on time for installation and kept us informed of estimated completion time. Great job & love the floor! This is the 5th room that we have had Empire install hardwood in - best crew yet - the room is large and they just kept working until finished. Salesperson professional and worked with us to find the right flooring for our needs.

Empire Today has installed carpet in my house before and it was a great experience so I also had them install carpet in my bedroom. The salesman was good. There was only one guy who did that installation and he was great. The carpet has met my expectations and my favorite feature is the quality. We have another room to do and I'll call them again.

Empire Today had the 50/50/50 sale at the time. It is half off on the installation, on the padding, and on the carpet. I got a good amount of pile carpet for under $2000, which was a good deal and I was very happy with it. When their sales rep came the first time, we had an emergency so we weren't there when he showed up. However, he took the initiative to come back the next day, which I was glad about. He also brought samples. It was a very easy process.

Empire Today was more affordable and more timely. I had to get the rental filled so I was under a time constraint and Empire could come out within a few days unlike some of the other contractors who could come out after weeks. The salesperson from Empire was informative, showed me all of the choices, and worked with me on a couple other things. And there was a couple of things in the house that were questionable like a shelf that was built-in to the floor, but he was very knowledgeable and helpful. I had Empire install two different products and two different teams came out at different times. The first was the laminate, and it was for the majority of the house. And the second was the vinyl in the bathroom. I looked at a vinyl core flooring which was nice but expensive. It’s a rental home and I was concerned about durability and it’s a dark color, too. But so far, I’m really happy with the installation.

DO NOT PURCHASE FROM EMPIRE!! I met with a salesperson on 10/3/2017 to replace the carpet and luxury vinyl in our basement. The salesperson Daniel ** wasn't great with explaining things... Obviously just wanted the sale and was pushing us to sign. We ended up getting a pretty good price for what we were looking to do, so we scheduled our installation for 10/7/2017. The salesperson assured us that if we paid for the extra leveling of the flooring that it would be completed within the one day of installation, so we decided to have our floor leveled to make sure we did it right.

I ordered carpet from this company but took 3 appointments before they showed up. I was never given a warranty even though I called and email the manager. I WANT WARRANTY FOR MY CARPET. IS THIS COMPANY A SCAM?

We are very, very happy with our flooring. The men who put it down were excellent. Thank You! We would gladly refer anyone to use your products and installation. The men worked fast, almost ran most of the time even with the installation being on the second floor.

A great company to do business with. After I made my choice of carpet, they set a day of installation. On the install day the men called and told when they would arrive, right on time. They installed the carpet and wow what a nice job, very professional and clean. I highly recommend Empire Today.

The men showed up at my house to perform the installation at noon and stated that they must leave at 330 to pick up kid. When they returned on the next day the work still need baseboards installed by another person. The guy were professional until the carpet installation people arrived and there seemed to be some issues with the transition stripe from hard floor to carpet. The problem was resolve by the carpet installation people. During the clean up of the baseboard install on Friday a different installer notice large gaps in the hard wood cuts from one side of the room to the other. The baseboard would not cover the gaps. The installer had to push the board from one side to the other using a crowbar and rubber hammer to make adjustments to the boards in order to make the baseboard cover the gaps.

I was a little upset initially because I was originally told that it would only take one day for installation. Instead it took an entire day and a half, in which I had to make other arrangements. However, I absolutely love the carpet.

Requested Empire come out, came the next day, carpet was put in the next! The scheduling could not have been any better. I was on a limited amount of time to get things done and Empire came through. I will recommend them to others.

The crew was on time. The crew was wonderfully courteous. They cleared away all of their trash. The end result is FABULOUS!!!! The sales experience was also easy. They were very respectful of my budget and my desires.

Overall we had a great experience with Empire. We loved our salesman--not too pushy, very polite, listened and understood our needs, delivered on everything we needed quickly without being pushy in our home. He was also really good with our annoying dog. :)

Very pleased with this product. It looks like real tile but isn't as cold on your feet. The sales process and installation went smoothly. I couldn't be more pleased! I would not hesitate to use Empire Today for any future flooring needs.

I was very pleased with the installer. He was very professional and efficient. The quality of the carpet is also very good. I am very happy with the service. The install did not take long at all. The installer was very organized and quick to me. He answered any and all questions that I had and did not mind me looking at his work.

We had carpet installed on 10/12/17, overall great job. But, our furniture was damaged by the installer. Called customer service, was told they would talk to the installer. Only one installer was sent to move furniture that was included in the contract. Still no call/resolution for my concerns. Never again will I use their services.

Not pleased with the appearance of the transition strips. We were told that the strip would be minuscule and would not be noticeable. Well, the strip is very noticeable making the floors look like a platform. We had installers out and were told there is nothing they can do. I put the payment for floors in dispute with credit card company. The strip is very glossy and the floor is matted. Totally unacceptable. I am trying to work out with customer service to give us the credit towards another type of flooring where a transition strip is not used. Waiting for someone to return my calls.

Thrilled with the wood look vinyl product and the installation. Installers were very hard working, polite and neat. Finished floor looks terrific - received many compliments - Family member already interested in having the same job done at their house.

Vinyl Floor in Kitchen & Bedroom - The product and installation crew were just wonderful. The only negative thing I have to mention is that my original install date did not happen. I requested AFTER 10 on a Friday, and they arrived at 9:00 (with no call that they were on their way, just that they were at my home) and were not able to return. I took the day off from work. They did come and install two days later on a Sunday, but it was a big inconvenience.

I am very disappointed with the response that I have received on property damage during my most recent carpet installation. The carpet was installed beautifully, but my headboard was damaged when they moved the furniture. I called to report the claim while the workers were still there. I was told that someone would get back to me in 24 hours. It has been almost two weeks. I have called and left messages and supposedly it was escalated to the corporate office and still no call or email to discuss the damage. Their work is great as I have also done laminate floors but very disappointing when filing a claim.

We were very pleased with our experience with Empire from beginning to end. Our salesperson (John) was helpful and very knowledgeable with carpet selection, pricing and installation. We had used Empire years before for our basement and were very pleased which is why we called again.

Everything was great - carpet looks wonderful. Sales rep helped a lot with all aspects of job. Would recommend Empire carpet again. Thinking of carpeting living room next. Thank you for great service, don't have anything else to say. Thank you.

The floor looks great. I did not like TWO things: 1) The guys took ALL the leftover floor material. I paid for the material. They should have at least ASKED if I wanted it. The same thing happened to my aunt whom I recommended. 2) There was a damaged tile. The man argued with me that it was not damaged until his partner agreed with me and then they replaced it. I enjoyed meeting with the sales rep, **, Howard **.

When my carpet was installed, the seam was placed in front of the entrance to the master bedroom, which I would consider to be a high traffic area, and should have been placed differently. Not only is the seam totally noticeable, but the wax or whatever it is that they use to seam the carpet, is so thick, that you can actually feel it when you step on the seam. I don't think that's acceptable, since the carpet that I purchased is a good quality carpet, and I expect it to last for many years to come. An installer is scheduled to come out on Friday November 10, 2017, and I'm hoping that this can be corrected to my satisfaction.

Empire was reasonably priced and quick to install. Very nice high quality carpet! Very happy with our results and happy we chose Empire! We had multiple quotes from Lowe's and Home Depot and Empire beat their prices as well as delivery.

First of all, the sales person was very polite and informative, and we thought truthful. We picked out the second flooring to hardwood. The sample we picked was the same thickness as the hardwood. When the floor was installed, it was beautiful, and we were happy... until we found some scraps of the flooring and realized this was a very thin floor and not the thickness we picked out in the sample books. Everything on paper is correct but it is still not the thickness of flooring we picked out.

The installers do great work. Carpet looks good but make sure you have time to wait for them most of the day. They will say they are otw but show up 3 to 5 hrs later. This area can be improved greatly. Also long wait times when calling customer service. If it were not for that I would give 5 stars.

Employees arrived promptly, they were very professional, friendly and efficient. I would use Empire again and would highly recommend this company. Employees located the water faucets, which had been turned off. They did not hesitate in locating the faucets and turned them off after they finished. Carpet was cleaned and deodorized, as requested. Professional job.

Excellent job. No problems. Workers knew their job and did so in a great time frame. We are completely satisfied with the work and would recommend it to all and as a matter of fact we already have. Everybody seeing it have loved the work. We will return for any of our needs.

I selected Empire because of a previous job that was excellent even though it was the highest bid. Unfortunately, the tale of woes started immediately. Installation was supposed to be on Monday, NO SHOW. On Tuesday they showed up with the wrong material. Installation finally took place on Friday at a great inconvenience to my family. Last Friday I called customer service and advised them that crew needed to come back and finish repairs and was told I would receive a call within 24 hours. Well, it's 120 hours and still no call. You have a very unhappy customer. Let's see how long you will take to react to this message.

Installation not done correctly. No one has come to fix the problem. Endless calls and no action. Right hand doesn’t seem to know what the left hand is doing. Follow up calls are cold—they have no idea each time what the problem is.

The carpet installers were very prompt and friendly. They were really hard working and did a great job. Everywhere else I checked would have taken much longer to get carpet installed and this along with the pricing for comparable carpet was the reason we choose Empire. The outcome should help us sell the home much easier. I was a skeptic but not any longer.

I had a frustrating experience with Empire Today. We thought they would be good because of the TV advertisement. We ended up having laminate flooring for our two bedrooms, as well as the living and dining area. We originally purchased it since we had to get rid of our carpet and we wanted something that would be easier to keep clean. We really like it. It has a much warmer feeling.

I made a purchase with Empire Today a few years ago. I like the customer service and the quality of their product so I went with them. Recently, I had laminate flooring installed in our living room and I love the color. My installers were great and quick. Overall, the experience was great.

We had a great carpet that was stain-resistant with a 10-year warranty put in the living room and dining room downstairs. That was great. Then we had a tongue and groove expensive flooring put in the kitchen and the hallway. I bought top of the line stuff. I didn't want some cheap stuff put in and couple of years later, you have to change it. It was a little expensive but it was worth it. The water can't get underneath it and it can't bubble up. The flooring looks great. It's wonderful. I'm very satisfied and I would recommend Empire Today. I want to know though how much I paid for squared-wise because there's an extra material and I would want to keep it. The guy said whatever's left, I don't get to keep. So that's the only part I wanted to know because I paid for it. But I want to call them again and to do business with them again and I don't know if they still have the half price sale.

Empire Today installed laminates in my three bedrooms, living room, hallway and entry. It’s been good so far and I'm happy, although I like the colors of Lowe’s way better. Empire didn’t have many choices and that was the only issue that I had with them. The installation crew was the nicest and the cleanest, and they were hard workers. They completed the job in two days. I've told a couple of people about Empire and have recommended them.