Empire Today Reviews

I absolutely love my carpet installed by Empire Today on my steps. My niece called Empire out to do an estimate on my sister's old carpet. And I liked the knowledgeableness of the person who came out, and he worked and helped me get what I needed. They were also willing to install it when I needed it and when I had the money to do it. And so, all of those played a part in choosing Empire. And I am considering having the other parts of stairs done with the same carpet. It is durable and I like its color, and my sister even said that when they get to do her 400 and something square feet bedroom, she wants the same carpet because it was of good quality.

My friend took Empire Today’s service, so I also went ahead with them. I like that the service was good and that they’re professional. I let them put carpet on my stairs and so far, it's good. It’s smooth and I’m quite happy.

The salesperson was very pushy. I felt uncomfortable but the price seemed comparable other major retailers so I decided to go with them. I decided to do whole house which I am regretting now. Day of installation the installers came at 11:00. They quickly got to work. They were very fast in moving stuff. They were done by 6 PM. Pretty fast for 6 rooms and hallway. I don't mind whom is hired by the company but none of them spoke English. Hard to communicate. I was using Google translator to communicate.

I had Empire Today install carpet in three bedrooms and a closet. The rest of the house is hard surfaced and we wanted to go with carpet mainly for expediency. I saw Empire’s ad about next day installation, and they were able to pull it off. We called on a Thursday, the rep came on Monday to do the measurement and selection of the product, and then they were able to install it on Tuesday. We ended up paying about 88 yards, and two installers got it done between 9 AM and 1 PM so we were happy with that. They did a great job, too. The quick turnaround and their stock of inventory certainly helped. We didn't order a special product, which also helped. We ran a tight time frame with a house move, finishing up painting, and furniture arriving, and a lot of factors in it, but we were able to get them all met. We were fully pleased and it was a good experience overall.

My daughter and son-in-law have had Empire Today do some work for them a year ago. I thought Empire did a good job, so that’s why I called them. The sales rep gave me all the information I needed. Empire installed wooden floors for me, and the guys who installed it were really good and professional. I would recommend friends to choose Empire Today because they did a good job.

Ordered carpet in advance. Paid $1600 and was called THE DAY OF INSTALLATION to be told that carpet was out of stock and not available. Their guarantee of getting carpet right away is a total lie. Even when given five extra days they couldn't come through with the product that was ordered. Horrible experience. Stay away!

I had Empire Today install carpet in my bedroom. I really liked the salesman who came. He was very professional, friendly, seemed to know his products, and wasn't pushy. I was going to go elsewhere but he convinced me to use Empire. Our flooring met my expectations and I like its quality and its price, too. The installer was very nice, but I gave him specific instructions and told him I have some things behind my cabinet that I need to pick up. The cabinet was too heavy for me so I told him to let me go behind it before they pull up the carpet. He said he'd let the guys know but then he left and didn't tell them. I was doing something else and when I came in, the whole carpet was pulled up. I kept trying to ask them but they didn't speak English and they didn't understand a word I was saying. I was very angry about because my little custom jewelry and other things that fell behind the cabinet were gone. Other than that, everything else was good.

I had carpet installed by Empire Today in our home’s family room. They were quicker to install and they had a better price over other brands. We were looking at Home Depot, but Empire Today was definitely cheaper and I like how the carpet looks. The only thing we’re a little bummed out about is that the carpeting has a strange pattern to it. What we understood from the salesman was that they were supposed to install it vertically, the length of the room but they installed it horizontally and did one seam instead of doing three. It looks better in the end but we were under the impression that the striations would run the length of the room. Overall, we’re very pleased with everything.

My brother was very pleased with his experience with Empire Today. They worked on the two bedrooms. The flooring is easy to clean, but shiny, and very durable. The color is good as well. It was installed over a month ago and the installers were excellent. It looks very good and my brother wants to do his bedroom next. However, they couldn't do the hallway and steps because the floors were uneven. They were disappointed and told us the flooring would crack when we walk on it. It looks awful because we took the rugs up and horrible. I don't know what we're going to do with the floors. We may have to get somebody in to sand them down. For now, I'm going to put steel threads and a little throw rug up by the landing. They provide very good workmanship and service. I would recommend them to anybody.

At first I didn't know who to call for a carpet installation because everybody has good & bad experiences but I was more familiar with Empire Today since I've seen a lot of TV commercials so I gave it a try. I got an appt so I can get the room measured & see what carpet matches with the rest of the house. It was super easy plus discounts then I made another appt to get it installed. The day of installation the guys that came were very nice & did the job really fast. It was a very well done & clean installation. I would recommend & if in the future I need more carpet installations I know where to call without hesitation.

I had Empire Today install a nice carpet in our bedrooms which looked different. They were very fast and had them installed in two days compared to Home Depot which would’ve taken two weeks so Empire is faster. Empire Today did a good work and everything’s been excellent.

I had Empire Today install hardwood flooring in my living room and hallway, and I had a very good experience working with them. They compare very well compared to other brands. I even put a down payment on the first one I saw, but they never did install. The flooring I got is a dark wood and it made my living room look wider, and a thousand time better. Plus, the workers were fantastic. My daughters also love the flooring. When I get rid of the bedrooms, I will be calling them back. I recommend them.

Set up an appointment for quote, for 11/11 by online, didnt show up between 3-5pm, re-looked at email, was set for 18th, took as my fault. No one showed on 18th, called and they told me no one set the appointment. So waited 3 weeks for nothing. Reason for review is because they dont have any other way to voice my complete displeasure with them. Would give zero stars but not allowed.

When we began to remodel our Florida house we chose Empire based on your television commercials jingle stuck in our heads. We began with carpet in our two guest rooms and everything was exceptional from the subcontractor to the installation and professionalism, also we liked your sales representative. Then we heard your advertisement buy one get two rooms free for tile. So we called your sales representative again, only to discover it was a form of bait and switch as the promo was an extremely small selection choice that I can only assume wasn't selling. But decided to place an order anyway for a tile I liked for a total of $9,900.00 and according to your rep included tear out and haul away. (He even pulled up thresholds to confirm what the laminate was on top of, as we discussed on the phone as you were trying to upsell the service with your subcontractors here to verify that indeed the thresholds had been pulled up).

I purchased carpeting from Empire Today before and I’ve been really happy with it. I've had that carpet for quite a while and that's what they ripped out and replaced with another. The carpet's in living room, the hallway and one of the bedrooms. Their service has always been very friendly and very good. They came to the house which made it easier for me since I have a bad leg. Then during the installation, they took my old couch and loveseat outside for me and put it on the curb. They also wanted me to go out to the truck and look at the carpeting to make sure it was the right one and since I had a bad leg, they helped me out to the truck so I could look at it. They were very helpful and I was happy with their service service again. It was a very good experience.

I called to cancel my contract with Empire Today since I decided to go to another flooring company. But Empire Today gave me such a good rate so I ended up staying with them. They installed hardwood floors in the family room, hallways, dining room and kitchen. They also put in a carpet on the steps, and tiles in the laundry room and at the base of the steps. I love all the products they installed for me.

Empire Today’s cost was better compared to the other brands. I had them install carpet in all of our rooms, and the installers were really good. The carpet is comfortable and durable and I like its density. I’d recommend Empire Today.

The salesman was green and had an older man in the car he would refer to when we asked something he could not answer. Despite not getting the 50% off sale prices advertised, we were in a bind on our new home. Being gouged was our decision. We had just purchased the house, the carpet was unlivable, and we both us and the salesman knew we were going to do it. The following a day a 4 man crew arrived. Their leader could not speak English, but one of the younger guys on his crew knew some English and we worked through the problems.

On August 26, 2016 we signed contract to have laminate floor installed. Jake ** was nice. Floor was installed in timely manner, although they did not level the floor which is really really annoying! However after a few months the floor started peeling. Called Empire and they came out and fixed it. That same spot started peeling again. Called Empire on September 25, 2017. They came out and checked and said it was due to flooding! We told them our floor NEVER flooded. They said they would send out an inspector. Again, he denied our request to fix this stupid floor because he said it flooded. AGAIN we told him the floor did not flood. Apparently they think we are liars. Denied. I would NEVER recommend Empire!

We had a nice experience with Empire rep. Ms. **. She was very professional in her presentations for the company Empire. Unfortunately it all goes downhill from there. Bottom-line after we saw the Blinds Empire had to offer we were informed by the rep. that if we have a better deal in writing that Empire would price match the deal. Seeing how we (my wife and I) had already applied for their credit card to do business through their company we revealed that we had in fact been offered a better deal for Blinds installed by another company and presented a copy of our quote as requested to the rep. Ms. **. She told us it would be presented to her manager for approval.

I've had carpeting installed in the living room, bedrooms and hallway by Empire Today. The sales rep was very nice. And before the installers came I called him and he was very polite and he answered all my questions. Installation was very excellent. They were very concentrated on doing their work. My friends saw my carpeting after it was installed and I have recommended Empire Today. They're in the process of redoing their house and I gave Empire's card to them.

We had a good experience when Empire Today installed carpet in the bedrooms and stairway of our home. The carpet stands out on the stairway and I like all of the carpet's features.

I had Empire Today installed a carpet. It was my first time to use them and it was simple. It was like shopping online but I got to see all the stuff in person. I called them and talked to somebody on the phone. They sent somebody over the next day with the samples and I signed up right then. It was so painless. From start to finish, it took them less than a week. I scheduled the installation four days in advance and the installers showed up on time. They did it in a few hours, and we were good. I love their work and the overall quality of the carpeting. Everything was great.

Empire Today was the cheapest that was the best. I purchased a carpet for my living room and dining room, and they were able to work on a price with me. A very professional staff came in and installed it. They were very nice, courteous, and timely.

I set up an appointment to receive an estimate to have wood flooring installed in my home. I received a date and time, 2 subsequent emails and a call confirming the appointment. On the day of the appointment I took 1/2 day off work. The representative never showed nor did I receive a call. When I called, I was told the sales rep did not answer their phone so I would need to reschedule and the earliest date was 11/28. As I was not going to wait another 2 weeks for an appointment I declined. No show + poor customer service = lost my business.

Empire Today installed wall to wall carpeting in my client’s home about a month ago. I shopped for it and they had the best service and price. They were also very helpful, came when they said they were coming and installed in a timely way. The rug was of good quality and I like the color too. The sales agent was also terrific and I was impressed with his knowledge.

We used Empire Today two years ago at our personal rental house. The laminated flooring was installed in the kitchen and dining, and I wanted the laminate only because I thought it would be durable and easy to maintain. Then, the carpets were installed in the bedroom, living room and hall and they were stain-resistant. The installation was handled nicely and everybody was very professional and on time. They went through everything in care and in maintenance.

I shopped at four different places and Empire had the best price. Their salesman was very good. He knew exactly what I wanted and didn’t pressure me to try and get something I didn’t want or need. I was selling my house, so I didn’t want a really high-end carpet. The one that I got wasn’t a really low-end carpet and was decent. The installers were great as well. They came in, got the job done, and got out. I had a great experience with Empire.

Had my carpet installed by Gustavo and his helper. They did a great job and worked very hard until the job was finished. They were very polite and left my home looking great!!! I would certainly recommend Empire to a friend or family member. The sales rep. was also very pleasant and professional.

We booked a time to have carpet installed last week. This was prior to my 1st holiday party at the house. Empire booked the date and time. Called and confirmed. The installers called the morning of and arrived at my house on time. The installers re-measured the areas and determined that Empire cut the carpet short and we could not even piece the carpet in the closet area because one of the rolls had a "run" in the backside. THEY COULD NOT INSTALL THAT DAY! It was the company mistake - NOT mine! During my 1st holiday party I had to completely shut off a room that had all the clothes from the closet and all bedroom accessories.

I have two friends who also had used Empire. And so, when I ended up having Empire come out and they showed me what was perfect for what I wanted, I figured I wasn't going to go for another possibility from someplace else. Everybody I associated with at Empire was very accommodating. I like the two guys who put the hardwood floors in my bedrooms, hallway and living room. The salesperson, Jim, was very knowledgeable, too. So far, I like the hardwood floors' marble coloring, and they have met my expectations 100 percent. I like Empire really well.

On October 16, 2017, we ordered carpet and installation from Empire for our upstairs (5 bedrooms and hallway), and the installation was scheduled for two days. Installation included moving furniture, and we were told that if any problems/damage in the subfloor were found, repairs would be an additional expense if we chose to have the company make the repairs. We also stipulated that we wanted to screw down any squeaking boards during installation. On November 13, 2017, a 2-man installation crew came on day 1 and started in the master bedroom first. (I will refer to members of the two-man crew as the installer Jose and the helper.)

We wanted some tiles installed in our spare room and wanted it done as soon as possible. We were able to get it in a timely manner with Empire. We liked that the tiles we got matched with the room, and the tiles came out beautifully. As for the installers, they were fine and they cleaned up. However, they didn’t look as professional as they do on television. I have the perception of a person coming in with uniform that’s skilled to do the work. Also, the installer did not speak any English. Other than that, we're happy with the service.

I bought some carpet from Empire Today for my living room and dining room. I checked around with other companies and I went back to Empire Today. The carpet that they took out was also purchased from them. And the nice thing was the person that came to my house and sold me the carpet was the same person that sold me the carpet that I was getting rid of. The carpet I had was really bad. I had it for about four years and it puckered up. But the carpet I have now is great and I’m very happy with that. It’s a nice indoor carpet and I love the pretty color. It really looks fine. I got a better deal cost-wise with them than I would have gotten with the other people I looked at. And I didn’t have to wait a long period of time for the installation.

I had my carpeting in my master's bedroom installed by Empire Today. I considered Home Depot but I went with Empire because they could install faster. They came when they said they were going to come. There are so many companies that don’t come when they say they're coming and they leave customers hanging. So, they came out the next day and it was very helpful that they brought samples right into my house. They gave me a price then they installed the next day, which is very quick. And the team who installed it were fine. They were were in and out, very courteous, and got the job done. The carpet is fine and I got what I paid for. It's not $25 a square foot yet it doesn’t show footprints. When one walks on it, it doesn’t stay padded down. It met my expectations and it's wonderful. It was very easy working with Empire so I will buy from them again. Also, I didn't even have to leave my house, which to me was a benefit.

I am pleased with Empire's product and that they could match the previous flooring that was installed. We had them install wood flooring in two bedrooms, a hallway, and an office. The delivery men did a great job. They were very courteous and they cleaned up. So far, our new flooring has met my expectations, and I love its color.

For years, I've been buying stuff from Empire Today. I was familiar with them and knew their work. I then decided to go back with them and had them install a carpeting at my home particularly at my office. The installers who came did an excellent job and within a very quick amount of time. However, the color of the carpeting at my office wasn't exactly the same with the color of the carpeting at my first floor but it was very close.

I had a very bad experience with Empire Today. We had a tile and carpet installed. While the carpet was great, they put the wrong color tile. They came out the next day and still didn’t have the right tile but it was close to the color it was. And then, there's a grout issue that isn't filled up all the way. You can actually walk on it and feel a lot of the clip of the trowel. They were supposed to be coming out there over two weeks ago, and we just finally got a callback.

I had Empire Today install engineered hardwood in my home. Compared to various other places, they could do it right away, in just a few days. It was great, beautiful, and I loved it. Also, the pricing was great and I had friends that had used Empire several times. Kim, the designer, was a wonderful person. She came the same day I called her to measure and give me estimates. She brought me an enormous amount of flooring samples and she knelt down on the floor with me to decide which one to get since there were so many options. The installers came the next day and they moved my furniture properly.

This is the second time we have used Empire for flooring and they did not disappoint. We had carpet and vinyl flooring replaced. They completed both the day after our in home consultation and it looks great. Thanks, Empire! We'll be calling you again when we need to redo the kitchen.

We were not happy with the salesman, he didn't measure right so we didn't get our laminate put in the day we planned. 2nd time they canceled because their truck broke down. 3rd time it was finally put in, they show up late and didn't get it done till 8:30 pm.

My floor looks amazing! The installers did a great job! They were quick and efficient! I would recommend Empire to anyone looking for a great new floor which will be installed in a timely fashion. The floor looks like it cost more than it did!

Years ago, I used Empire Today in another house and they installed in the living room and the hall. Then, I liked what they installed in my son's house. They did his reading room and the room for the girls. When their rep came over to my house, he did the pricing I told him to install the same that my son got. Three days after, they did the installation. The installers were very neat and worked so fast. The laminate is very nice and I'm completely satisfied with Empire Today.

I was well-satisfied with my prior purchase from Empire Today so I had them do my carpeting, too. The salesperson I spoke with was very informed and polite. The installation was a very nice experience as well. I like the style and wear of my new carpet. I'm enjoying it and I am very satisfied with its quality and cost. I'd tell other people about it.

Empire Today installed carpeting in our new home that was purchased in North Richland Hills, Texas. We were under the gun and we went with what we thought was a highly rated carpet. It had to do with timing and relocating. Plus, it was convenient that my wife was able to look at samples in another state. We also liked the thread count, the warranty, and the stain protection. There were some challenges navigating through their customer service when we were moving and doing the relocation. There were some stuff that we had to do in terms of pricing and setting up the appointment. It was a nightmare using their 800 number to get to our initial sales rep. But he was great and he made it convenient. The installation went well and the quality of the product is amazing. All in all, they met and exceeded our expectations. I would recommend them to a friend.

Empire Today installed my living and dining room carpeting. I've always wanted a distinct color like brown and then the type of carpeting, which I've had before. I was very pleased with the person who came up to the house and talked about the carpeting. The installers did a beautiful job and they weren’t here all day. And I’m very pleased with how they laid the carpeting excellently and how they got it right up to the walls and they cut right on the seats in my dining room, my chest in the living room and the fireplace beautifully.

We had carpet put down. Love it. The work was nice and courteous. They cleaned up at the day so if you could need so we are all carpet in here. I would recommend Empire to anyone. My son and daughter-in-law just got carpet and hardwood flooring and my next project will be hardwood floor. Thank you Empire.

I had Empire Today put in linoleum on my kitchen floor and it looks really nice. The installation went okay and the quality of service was very good. They did a good job and everything was fine.

Empire Today installed wood tiles in the den and has met my expectations. I went with them given their price, material, and color - I love it. The sales representative was professional, as well as the installer. My experience was very good and I’d choose them again if I were to reinstall flooring.

My wife picked out our carpeting from Empire Today. Installation was done sufficiently and expediently. They did a very efficient job. I'd recommend them.

I had Empire Today put carpeting into my master bedroom. I used to order our carpet somewhere else but we went with Empire Today this time because their price was right. It’s very nice quality carpet and it's perfect for my bedroom. However, they didn’t have much of a selection. They only have about four things to select from and the colors are all quite similar. It was the owner who came and took my order after I called them. But I'm a little unhappy with him. He talked to me about financing my $2500 order but he never further discussed that. So, I paid him $2500 but I would have liked to spread it out. He wrote my style and he was talking fast. My living room needs to be done too before the holidays, but finances are limiting me as I was doing that. So I think he should’ve reminded me that I could have financed that. And I never thought of it then because I'm used to paying for things in full, but I need the last carpeting in the house.

Finally getting my carpet installed after the company rescheduling for over a month. The first time the person car broke down and no one ever showed. Wasted a who day waiting for no reason. The second time the person had car trouble again but did show at some point only to have brought the wrong carpet. They didn’t offer to go get the one I want but yet said, "Call your salesperson." who by the way when I did never returned my call not even until today. Never heard from him but he knew how to stay for hours trying to close the deal. I’m clear that Empire only sells carpet and hires different contractors to install it. I was under the impression that I’m dealing with a professional company not people who are standing at the Home Depot waiting for Work.

I totally understand the window of all day 8am-6pm. I took off losing 8 hours of pay. I get up at 8am call them, make sure everything is okay. They will call when they are getting close. I get a call from them at 9:30, saying, "We will be here this morning." Well that didn’t happen. So my expectation was high, based on what they told. 12 noon rolls around. Nobody shows. I call at 12:01, they tell me the installer will be there in the afternoon, then why did YOU CALL ME AND SAY MORNING? Yes you called me. They don’t show up until 5:30pm.

I got Empire Today for the first time and they installed Berber carpet in the basement. Their pricing is reasonable and the salesperson was good and very helpful. The installation went well, was quick and the carpet looks good. I have kids and a dog so I want to hide the stains and I like the color of the carpet. Empire is great.

I got some carpeting installed at our living room and bedroom and it was Empire Today who came here, gave me a quote and got it done. But initially when I called to make the installation date I said to the young woman on the phone that I had changed my mind and that I wanted to change my color choice. She said okay and took my color choice. And then when the installer came they came with my original color. The installers didn't speak English so they didn't say much at all and understanding them also was a challenge. Like calling for tech support with your computer and you end up talking to India it makes it a little difficult.

I had hardwood floors installed on the entire first floor by Empire Today four weeks ago. Their price was better than the other brands and the experience was flawless.

My living room was recarpeted last year by Empire Today. They did an excellent job that’s why I called them back to install a wood laminate flooring in my kitchen. I had that same proper flooring already on my floor but I was told it was the cheaper version because you could see it leaking and peeling at certain parts. It wasn’t really in bad shape but I just wanted something new. And the pattern and the color that I picked out would go so much better with my entire kitchen than what was previously down there.

We had some carpet installed by Empire Today and I'm not too happy with it. I was liking the carpeting until I have strands coming up every time I sweep and every time I turn around. It's getting terrible how it's coming up everyday. The cost was a lot less but I'm having this issue so I'm not too sure about the quality. I like to see something done with it like if they had to replace it or whatever they need to do.

My brother and I had our house done by Empire Today. His house is fine, the project was done on time, and they were very efficient. But for my house, which was a much bigger project, work started on June 18th and as of today, it's still not finished. There have been a lot of calls back and forth, and there have been tickets opened up. I requested that somebody has to give updates every week to let me know what's going on, but that has not been done either. I spoke to a manager but it seems nothing is moving.

I needed a change of carpet. I got a recommendation from my sister since she was very pleased with the service she got from Empire Today. I followed suit and had Empire Today install carpeting in the living room and dining area. I like the color and although it’s a commercial grade carpet, it has a very nice feel to it and it’s durable. The cost wasn’t too exorbitant and the salesman was very nice. He knew my circumstances and they told me “Don’t worry, the installers will work with you,” and sure enough, they did and were very courteous. Everybody that worked with me on that carpet was great and they called to see if I was satisfied. Everybody admired the carpet and I told them about the service I got. I have also recommended Empire Today to two people.

I loved the way Empire's reps treated me. I had laminated flooring installed in my home and they did a wonderful job. Their whole process was very nice. I liked the guy that came and brought out the samples for me to see. What you can see is better than on a computer, and I really appreciate him bringing books and things for me to look at.

I don't normally post stuff like this... but I have to say that Empire Today is the worst company I've ever dealt with. I was supposed to have floors installed today starting at 8am as promised by the sales rep. That turned into 11am, then 3pm, and now tomorrow - which would mean another day of missed work, sitting and waiting while living room furniture is in hallway. Customer service was the most unhelpful and unprofessional, rude group of people I've ever spoken to. I was left on hold when trying to cancel the order, then their system disconnected me and sat on hold for fifteen minutes again. Never again! Buyer beware! DO NOT DO BUSINESS WITH Empire Today.

Professional, courteous, and efficient. I was really impressed with the job that was done. Both, by the carpet guys and the vinyl guys. On time and ready for the job. I'm in the customer service industry so it's easy to appreciate quality service when you get it!

I had Empire Today install carpet throughout the whole house. I'm in construction so I deal with a lot of carpet installers and other companies were about $4,000 higher than Empire. Also, Empire gave us a superior product. I got a better product at a less expensive price. Also, I felt comfortable with Manny, our sales guy. We had a concert to go to in Dallas and they weren't going to be finished by the time we need to leave for the concert. We had Manny come in and sit in our house and watch them finish the job while we went to the concert. Empire did everything and it was professional the whole way through. It was a great experience and I'd recommend them to anybody.

Sorin was the best ever! Rating 1-5 he gets a 15. He was dependable, honest, helpful with suggestions, and cleaned everything up. He went over and above to get this project completed in the very best time frame. I would recommend him to everyone.

Professional installation crew. Timely communication - on time for installation and kept us informed of estimated completion time. Great job & love the floor! This is the 5th room that we have had Empire install hardwood in - best crew yet - the room is large and they just kept working until finished. Salesperson professional and worked with us to find the right flooring for our needs.

Empire Today has installed carpet in my house before and it was a great experience so I also had them install carpet in my bedroom. The salesman was good. There was only one guy who did that installation and he was great. The carpet has met my expectations and my favorite feature is the quality. We have another room to do and I'll call them again.

Empire Today had the 50/50/50 sale at the time. It is half off on the installation, on the padding, and on the carpet. I got a good amount of pile carpet for under $2000, which was a good deal and I was very happy with it. When their sales rep came the first time, we had an emergency so we weren't there when he showed up. However, he took the initiative to come back the next day, which I was glad about. He also brought samples. It was a very easy process.

Empire Today was more affordable and more timely. I had to get the rental filled so I was under a time constraint and Empire could come out within a few days unlike some of the other contractors who could come out after weeks. The salesperson from Empire was informative, showed me all of the choices, and worked with me on a couple other things. And there was a couple of things in the house that were questionable like a shelf that was built-in to the floor, but he was very knowledgeable and helpful. I had Empire install two different products and two different teams came out at different times. The first was the laminate, and it was for the majority of the house. And the second was the vinyl in the bathroom. I looked at a vinyl core flooring which was nice but expensive. It’s a rental home and I was concerned about durability and it’s a dark color, too. But so far, I’m really happy with the installation.

DO NOT PURCHASE FROM EMPIRE!! I met with a salesperson on 10/3/2017 to replace the carpet and luxury vinyl in our basement. The salesperson Daniel ** wasn't great with explaining things... Obviously just wanted the sale and was pushing us to sign. We ended up getting a pretty good price for what we were looking to do, so we scheduled our installation for 10/7/2017. The salesperson assured us that if we paid for the extra leveling of the flooring that it would be completed within the one day of installation, so we decided to have our floor leveled to make sure we did it right.

I ordered carpet from this company but took 3 appointments before they showed up. I was never given a warranty even though I called and email the manager. I WANT WARRANTY FOR MY CARPET. IS THIS COMPANY A SCAM?

We are very, very happy with our flooring. The men who put it down were excellent. Thank You! We would gladly refer anyone to use your products and installation. The men worked fast, almost ran most of the time even with the installation being on the second floor.

A great company to do business with. After I made my choice of carpet, they set a day of installation. On the install day the men called and told when they would arrive, right on time. They installed the carpet and wow what a nice job, very professional and clean. I highly recommend Empire Today.

The men showed up at my house to perform the installation at noon and stated that they must leave at 330 to pick up kid. When they returned on the next day the work still need baseboards installed by another person. The guy were professional until the carpet installation people arrived and there seemed to be some issues with the transition stripe from hard floor to carpet. The problem was resolve by the carpet installation people. During the clean up of the baseboard install on Friday a different installer notice large gaps in the hard wood cuts from one side of the room to the other. The baseboard would not cover the gaps. The installer had to push the board from one side to the other using a crowbar and rubber hammer to make adjustments to the boards in order to make the baseboard cover the gaps.

I was a little upset initially because I was originally told that it would only take one day for installation. Instead it took an entire day and a half, in which I had to make other arrangements. However, I absolutely love the carpet.

Requested Empire come out, came the next day, carpet was put in the next! The scheduling could not have been any better. I was on a limited amount of time to get things done and Empire came through. I will recommend them to others.

The crew was on time. The crew was wonderfully courteous. They cleared away all of their trash. The end result is FABULOUS!!!! The sales experience was also easy. They were very respectful of my budget and my desires.

Overall we had a great experience with Empire. We loved our salesman--not too pushy, very polite, listened and understood our needs, delivered on everything we needed quickly without being pushy in our home. He was also really good with our annoying dog. :)

Very pleased with this product. It looks like real tile but isn't as cold on your feet. The sales process and installation went smoothly. I couldn't be more pleased! I would not hesitate to use Empire Today for any future flooring needs.

I was very pleased with the installer. He was very professional and efficient. The quality of the carpet is also very good. I am very happy with the service. The install did not take long at all. The installer was very organized and quick to me. He answered any and all questions that I had and did not mind me looking at his work.

We had carpet installed on 10/12/17, overall great job. But, our furniture was damaged by the installer. Called customer service, was told they would talk to the installer. Only one installer was sent to move furniture that was included in the contract. Still no call/resolution for my concerns. Never again will I use their services.

Not pleased with the appearance of the transition strips. We were told that the strip would be minuscule and would not be noticeable. Well, the strip is very noticeable making the floors look like a platform. We had installers out and were told there is nothing they can do. I put the payment for floors in dispute with credit card company. The strip is very glossy and the floor is matted. Totally unacceptable. I am trying to work out with customer service to give us the credit towards another type of flooring where a transition strip is not used. Waiting for someone to return my calls.

Thrilled with the wood look vinyl product and the installation. Installers were very hard working, polite and neat. Finished floor looks terrific - received many compliments - Family member already interested in having the same job done at their house.

Vinyl Floor in Kitchen & Bedroom - The product and installation crew were just wonderful. The only negative thing I have to mention is that my original install date did not happen. I requested AFTER 10 on a Friday, and they arrived at 9:00 (with no call that they were on their way, just that they were at my home) and were not able to return. I took the day off from work. They did come and install two days later on a Sunday, but it was a big inconvenience.

I am very disappointed with the response that I have received on property damage during my most recent carpet installation. The carpet was installed beautifully, but my headboard was damaged when they moved the furniture. I called to report the claim while the workers were still there. I was told that someone would get back to me in 24 hours. It has been almost two weeks. I have called and left messages and supposedly it was escalated to the corporate office and still no call or email to discuss the damage. Their work is great as I have also done laminate floors but very disappointing when filing a claim.

We were very pleased with our experience with Empire from beginning to end. Our salesperson (John) was helpful and very knowledgeable with carpet selection, pricing and installation. We had used Empire years before for our basement and were very pleased which is why we called again.

Everything was great - carpet looks wonderful. Sales rep helped a lot with all aspects of job. Would recommend Empire carpet again. Thinking of carpeting living room next. Thank you for great service, don't have anything else to say. Thank you.

The floor looks great. I did not like TWO things: 1) The guys took ALL the leftover floor material. I paid for the material. They should have at least ASKED if I wanted it. The same thing happened to my aunt whom I recommended. 2) There was a damaged tile. The man argued with me that it was not damaged until his partner agreed with me and then they replaced it. I enjoyed meeting with the sales rep, **, Howard **.

When my carpet was installed, the seam was placed in front of the entrance to the master bedroom, which I would consider to be a high traffic area, and should have been placed differently. Not only is the seam totally noticeable, but the wax or whatever it is that they use to seam the carpet, is so thick, that you can actually feel it when you step on the seam. I don't think that's acceptable, since the carpet that I purchased is a good quality carpet, and I expect it to last for many years to come. An installer is scheduled to come out on Friday November 10, 2017, and I'm hoping that this can be corrected to my satisfaction.

Empire was reasonably priced and quick to install. Very nice high quality carpet! Very happy with our results and happy we chose Empire! We had multiple quotes from Lowe's and Home Depot and Empire beat their prices as well as delivery.

First of all, the sales person was very polite and informative, and we thought truthful. We picked out the second flooring to hardwood. The sample we picked was the same thickness as the hardwood. When the floor was installed, it was beautiful, and we were happy... until we found some scraps of the flooring and realized this was a very thin floor and not the thickness we picked out in the sample books. Everything on paper is correct but it is still not the thickness of flooring we picked out.

The installers do great work. Carpet looks good but make sure you have time to wait for them most of the day. They will say they are otw but show up 3 to 5 hrs later. This area can be improved greatly. Also long wait times when calling customer service. If it were not for that I would give 5 stars.

Employees arrived promptly, they were very professional, friendly and efficient. I would use Empire again and would highly recommend this company. Employees located the water faucets, which had been turned off. They did not hesitate in locating the faucets and turned them off after they finished. Carpet was cleaned and deodorized, as requested. Professional job.

Excellent job. No problems. Workers knew their job and did so in a great time frame. We are completely satisfied with the work and would recommend it to all and as a matter of fact we already have. Everybody seeing it have loved the work. We will return for any of our needs.

I selected Empire because of a previous job that was excellent even though it was the highest bid. Unfortunately, the tale of woes started immediately. Installation was supposed to be on Monday, NO SHOW. On Tuesday they showed up with the wrong material. Installation finally took place on Friday at a great inconvenience to my family. Last Friday I called customer service and advised them that crew needed to come back and finish repairs and was told I would receive a call within 24 hours. Well, it's 120 hours and still no call. You have a very unhappy customer. Let's see how long you will take to react to this message.

Installation not done correctly. No one has come to fix the problem. Endless calls and no action. Right hand doesn’t seem to know what the left hand is doing. Follow up calls are cold—they have no idea each time what the problem is.

The carpet installers were very prompt and friendly. They were really hard working and did a great job. Everywhere else I checked would have taken much longer to get carpet installed and this along with the pricing for comparable carpet was the reason we choose Empire. The outcome should help us sell the home much easier. I was a skeptic but not any longer.

We had a great carpet that was stain-resistant with a 10-year warranty put in the living room and dining room downstairs. That was great. Then we had a tongue and groove expensive flooring put in the kitchen and the hallway. I bought top of the line stuff. I didn't want some cheap stuff put in and couple of years later, you have to change it. It was a little expensive but it was worth it. The water can't get underneath it and it can't bubble up. The flooring looks great. It's wonderful. I'm very satisfied and I would recommend Empire Today. I want to know though how much I paid for squared-wise because there's an extra material and I would want to keep it. The guy said whatever's left, I don't get to keep. So that's the only part I wanted to know because I paid for it. But I want to call them again and to do business with them again and I don't know if they still have the half price sale.

I made a purchase with Empire Today a few years ago. I like the customer service and the quality of their product so I went with them. Recently, I had laminate flooring installed in our living room and I love the color. My installers were great and quick. Overall, the experience was great.

I had a frustrating experience with Empire Today. We thought they would be good because of the TV advertisement. We ended up having laminate flooring for our two bedrooms, as well as the living and dining area. We originally purchased it since we had to get rid of our carpet and we wanted something that would be easier to keep clean. We really like it. It has a much warmer feeling.

Empire Today installed laminates in my three bedrooms, living room, hallway and entry. It’s been good so far and I'm happy, although I like the colors of Lowe’s way better. Empire didn’t have many choices and that was the only issue that I had with them. The installation crew was the nicest and the cleanest, and they were hard workers. They completed the job in two days. I've told a couple of people about Empire and have recommended them.

We’ve had carpeting and laminate flooring put in by Empire Today. We had the carpeting in the living room and one of the bedrooms and a sunroom, and we had laminate flooring in another bedroom. We had another company come out and give us an estimate and show us some carpet samples but Empire seemed to be the better choice so we went with them. From the carpeting selection that we had, we're able to pick something that wasn’t what we were looking at before. We wanted Berber but we didn’t want that industrial look, and so we got something else. Empire Today’s product was a very well-made carpeting and we were very pleased with it.

We had a staircase that went down to the basement and it got a lot of wear, so we switched it out to a steadier carpet which was what we expected. We mostly picked something that blended with our other carpet that was going to be sturdy. It’s a little darker and has more colors in it than our existing carpet. The stairs each had a lip that they had to wrap the carpet around, so it was a fairly complex job and the installers did a very nice job.

Empire Today installed laminate flooring in our hallway and two bedrooms. The workers were wonderful and hardworking. I had two sets of teams because I had flooring installed in one bedroom and the hallway during the first week, then I decided to get another bedroom done and another team did it. The first team was here longer. They put the subfloor and they were amazing for five hours. Everything was professional. However, Empire's ad said it was half price and I didn’t think that it was but I went ahead with them. If it wasn’t in dire need, I wouldn’t have gone with Empire because of paying the money upfront. My friends are not going to like that and not going to do that so I can't recommend it, but I could if it wasn’t for that factor. But as far as the looks and the installation, everything was perfect. The laminate flooring doesn’t show dirt and I like it.

Never, never buy from these people! We had carpet and tile installed in several rooms. The carpet went well. The installers were quick and efficient. The tile in the bathrooms was a consumer's worst nightmare! They installed the tile but didn't re-install the toilets (as agreed on) and when we finally were able to get ahold of Empire, two days later, we were told we would need to hire a plumber and Empire would reimburse us. Unfortunately the flooring installers put the toilets in the showers and we weren't able to get a plumber out until four days later (we found out we needed to get the plumber late Friday afternoon) on Tuesday. We also noticed that the tile installers neglected to put in the baseboard we had paid for.

My husband and I chose to have our kitchen flooring redone after moving into our home because the tiles shifted and cracked with weather changes. We had our carpet changed by Empire in our previous condo therefore my husband suggested that we use them to redo the kitchen floor even though I have had great experiences with Home Depot tiling our bathroom.

In March 2017 we got our tax return and knew we had to look at replacing the carpets. We priced around and found Empire to be reasonable on cost. They came out, replaced the carpet in the living room and hallway. About September we started to notice plastic fraying coming through the seam out of the carpet in the hallway. On October 14 2017 the Installer came out and looked and took pictures of the carpet seam and carpet along wall area and noticed in the area along the wall that the binding had separated from the actual carpet and noticed it in the hallway seam as well. The installer stated then that the carpet was defective and it was not the installation. He sent everything to the Supervisor which we called numerous time and no response.

Empire Today installed wood tile in the dining room and the front foyer of our house. We see the commercials on TV all the time and it sounded good so we used them. The sales person was outstanding and everything was exactly as he said, and it was perfect. The installers were fast, thorough, clean and they didn't leave one mess behind. We had a good experience to the point that we’re going to use them again. As soon as I can rearrange myself some more money, I’m going to have them come back and do the living room and then start replacing the carpet if I can afford it. The quality is good, they have a good service and good price, too.

We had a luxury vinyl tile installed by Empire Today. I like its durability as well as that style of product. Previously, we also had some carpeting done by them. We weren’t going to be ready for a couple of weeks after we decided to buy tiles but we were able to get the install date schedule that we wanted. We received an automated call which said that they were going to come in the morning but they didn’t end up coming until 1:00 in the afternoon. That was later than I had expected. But once they were here, they worked efficiently and got through the job in a reasonable amount of time.

I had a carpet installed in my bedroom and the hallway. It is comfortable, the color is pretty good and it goes with our furniture. I also commend Empire Today's installers for doing a great job. They were fast and hardworking.

Somebody else told me about Empire Today so I went with them. I had them install carpeting all through my house one room at a time except in my bathroom and kitchen. When my son was running the sweeping for me, he found that the carpet behind my TV in the living room wasn't pushed in behind the door there. I've been trying to get a hold of them but I was unable to. However, everything else is wonderful. The rep came to my house several times before I purchased the carpet and he was A1. He was very honest and explained things and he was here whenever I wanted him to be. He was a wonderful person and he should get a star for salesmanship. The installation team was all good too.

Empire is the best. Great salesman, great installers, and great carpet. The price was great. Thank you to Anne ** for referring me to Empire. The installers did a wonderful job. Love the smell of new carpet. Thank you Empire!!

The day before my carpet was to be installed, the person confirming my appointment threatened to cancel my installation if I didn't pay x amount of money. My sales person obviously screwed up and didn't put the 12 months same as cash through. So sales guy says I have to pay × amount of money because it 'fell through the cracks.' The next day was installation day. I got a call to confirm my afternoon appointment. By 3:30 I called and the dispatch couldn't reach the installer but promised to have someone call me. Come to find out, they were not coming and NO ONE called to tell me.

We had engineered hardwood installed in our bedroom, living room and dining room and got rid of our yucky old carpeting. We did consider different brands but Empire today was a little better in quality and the price was about the same as doing it in a different way so we ended up going with them. We were quite happy with our sales rep, Brandon. He came back a second time and brought samples. The installers were excellent. They were very polite. They told us when they’d be here and they were here on time and they cleaned up when they left. We’ve already recommended Empire Today to other people.

I have been using Empire for four years and have been with them at every house I've been. Recently, I had them install the ebony wood floor in my living room. I chose that floor this time because I liked its look. It's a dark wood that is a little bit shiny. I can also spray non-ammonia glass cleaner and it cleans easily. Overall, everything was smooth and they did a great job. I love it, and my sister will call them in her house and get her floors installed the same way.

Empire Today's price was decent and the salesman was nice. The installation was quick and the carpet they installed in the whole house - both living rooms, four bedrooms, the stairway and hallway - was pretty and has the stain guard. We like Empire Today and we'd recommend them to a friend.

The first time I used Empire Today was years ago when my son was getting married and I needed a new carpet. It was really a mess and needed somebody right away to come and install it. And they did a great job with it. The second time that I needed them was when I was moving and my living room was years old which needed to be updated in order to sell the house. And since I had a good experience the first time, I called Empire Today again.

I ordered bedroom carpet on 10/31/17. The salesman was nice. I paid the whole thing by personal check. The carpet was to be installed on Nov 3, 2017. We got a phone call stating the carpet was coming in the afternoon but didn’t give a time frame. We waited until 5 pm and my husband called and was told they can’t come because they have a big job and don’t work at night. They rescheduled delivery for Monday morning Nov 6, 2017. We got a phone call this morning Nov 4, 2017 saying the order wasn’t confirmed and won’t be delivered until Tuesday Nov 7, 2017. We told them we needed the carpet before my mother moved into that bedroom which was supposed to be Nov 4, 2017, so I canceled the order and asked for my check to be canceled too. We are very upset because now my mother will be in the room without a new carpet and I have to go to a store now to shop! I thought shopping at home would be convenient but not for me!

Contacted Empire 2 Times for measurements and estimates... Paid hefty deposit and arranged installation after I stressed the importance of having it complete before very important game and dinner party on Sunday. Agent assured me it was a 1-1/2 day job and the installers may be done on Saturday before 1 pm... I take off work, Installers arrived on Friday with carpet around 10ish in the morning, everything going fine despite me loaning garbage bags and drills for the job. After completing 2 rooms and a hallway I was informed at 8 pm that there was NOT enough carpet to finish the main living area and 2 closets until TUESDAY THE FOLLOWING WEEK! Needless to say I am livid!

The carpet installed by Empire Today is stain resistant and anyone who comes in likes it. The installation worked out fine. Everything had glass in it and they moved the things around. I was very pleased with how they installed it. The only thing that I don't like about the carpet is it tracks up. I wanted a loop pile so it wouldn't make tracks when one walks but it does and I can live with that. So far, so good.

I called to get an estimate from Empire and I decided to go based on the products that the rep had to offer. She was polite, friendly and knowledgeable about what she was selling. I had carpeting done and we like the product. It's easy to clean as well. It’s a salt and pepper kind of color, so it doesn’t show the dirt. Everything was delivered on the date promised, and we didn’t have any hiccups along the way. Overall, we had a good experience.

Empire Today came out and talked to me. I had them install linoleum that looks like a wooden floor and I like it. It was installed from the front door to the kitchen but I have an issue where the linoleum has bubbles that keep on popping up when it’s hot but it’s flat when it’s cold. The installation took an extra week because something was underneath my floor and they had to scrape a bunch of glue. The salesman and the guys that laid the floor are all very nice people. I recommend Empire Today and I will use them again for a new carpet.

We were considering two other companies to install the carpeting in our home’s basement. We wanted a Berber carpet and the other installers didn't even show us any. They only showed us higher end, not exactly what we wanted, carpeting. The bids were very far up, as far as $4,000 difference in price as compared to Empire Today. On the other hand, Empire Today had what I wanted. The installation went fine. They were very quick, except that there was one minor oversight. The installers left my side gate open and my dog escaped for 40 minutes. Minus the dog incident, I am happy with my experience with them.

I wish I had never gotten involved with this company. From the beginning, poor customer service. The installation is a mess - deals across several of my steps. Now, 2 years later, the carpeting is buckling even in areas with very little traffic. I feel I just threw several thousand dollars down the drain.

We purchased an engineered hardwood and laminate for the kitchen from Empire Today. We looked at another flooring store here in town and we were really pleased with their customer service and how they treated us as clients. Then their price was really ridiculous. It was beyond what we could do. We kind of forgotten about it and then we saw the ad for Empire. The sales person was wonderful and really took time to explain things to us. He showed us lots of different product choices and the cost factor was definitely part of the decision as well.

It’s been two months since Empire Today installed our laminate and carpet and cost and quality compared to other brands is okay.

Empire Today carpeted the whole house in the past. Then I had water damage and I had to have the old carpet replaced. I got carpeting from Empire and they installed it in the living room and the dining room. The installers could have been more gentle with the furniture when they moved it but they did a fine job. So far, the new flooring is fine and I'd tell others interested in working with Empire to go for it.

Empire carpet installed $30,000 worth of flooring and windows throughout my home. The multi-paned insulated windows were gas filled. The gas eventually leaked from the windows. The windows are now streaked and discolored. The windows also have mechanical issues and do not operate properly. After calling Empire--I was routed to the manufacturer--Associated Materials of Akron, Ohio. After completing a warranty repair application, receipts, proof of home ownership and other documents along with numerous pictures of the windows--the windows still have not been repaired. Originally contacted Empire and Allied Associates in October 2016. Took a while to obtain all required documentation and submitted application in January 2017. Have also called Associated Materials reps many times. Thanks for your time.

I had Empire Today install vinyl flooring and carpeting. The crew that did the vinyl flooring was fantastic. We had to get a contractor in here to repair a couple of places on the floor, but they were only scheduled for one day and they didn't get the job done. They had to leave the work unfinished and our furniture was all piled up together. Then the hurricane hit and we were out of power for eight days, so they couldn't do anything then. The installation of the carpeting and the vinyl flooring had to be rescheduled six times. Caesar, the head of the crew, was really good, extremely polite, and very professional. He gave us outstanding service and Empire should send a whole bunch more like him. He came out by himself to finish the installation of the vinyl flooring and he worked until the job was completed. When it was finally done, the vinyl flooring was beautiful and I'm very happy with it.

I got an email with 50% off coupon on selected flooring, so I had Empire Today install some carpeting and some LVT in the hallway upstairs. Empire's customer service has been excellent. The sales representative was very knowledgeable about the product. It seemed like he wanted to work with us on the pricing and he wasn’t long winded which was great, and he was to the point. He brought out just the flooring samples that he thought will work for our house and for us and what we wanted. It was an easy and quick process. I love our new flooring and I like how it looks. I also like the materials, but the installer has not been so great. They didn’t do a few things and they came back, but they cut us a couple work short and they’re now having to come back for the third time.

My mom wanted to get the house cleaned up, finished and sold. So she paid Empire Today the money to have the carpet installed throughout the house and linoleum in the laundry room and kitchen. Their salesperson and installers were good. But we had to pay upfront for the whole job before we even saw the quality of their work. However, when I was there working on the house and looked at the work that they did, it was really nice. Though the pricing may be cheaper elsewhere else, Empire Today was there when we needed it done and it was done on time. Everything looks great and I'd recommend them.

My original contract was not broken down into different orders for the type of work being performed. The process of payments seems not to be a seamless situation. Of course with a change to this order really confused all parties involved with multiple contractors showing up without the correct information or materials and me being charged a lot more than originally quoted. With a call to customer service to no avail of course, I am very dissatisfied with this process. Why do I get three different COD charges for one original order which of course doesn't add up to the original contract? NEVER WILL I USE OR RECOMMEND THIS COMPANY TO ANYONE.

I will Never use this company again!! After they came out they pulled the carpet up. They were going to just leave it like that until I told them they can not just pull up my carpet & leave it like that. Yes there was a wee bit of damage to the floor (It is a mobile home 18 1/2 years old..). So they patched the small area of the floor, & put the new floor in. It didn't come all the way to the wall.. I still Have to get some baseboard for the floor to cover the gap between the wall & the floor..

Bad enough that I wasn’t happy with the carpet install, but how I was treated when I expressed my concerns, is what really added insult to injury! The finished install had areas where the carpeting didn’t meet up with the tiles. I could see the edge of the tiles. I mentioned it to the installers and they called their supervisor. Turns out Empire subcontracts, which I was told by their rep that they didn’t. The installers supervisor arrived ready to do battle. I actually said as much to her at one point. She started in with saying that it was the floors, not the installation, her installers did the best they could do. BUT, it was the way she told me that left me more upset. She was a bully. I had to tell her to calm down on more than one occasion, and I told her that her tone was very unprofessional.

I've used Empire Today on my last three jobs and I recently had them install carpeting in a rental property that I own. So far, I'm pleasantly surprised with what they've done. I was able to get similar pricing with what I get with guys who are trying to get into the business now. Since I've done a few jobs with Empire, I'm in a position now to even get better prices. That's good when you deal with somebody with a reputable name. But even though they gave me a good deal, they might not be the best deal because I only had so much time for research. The only thing I suggest is if they're dealing with somebody like me who have multiple properties, they could offer more incentives. Nevertheless, I will definitely recommend Empire Today. I'm happy with them.

The first day that Empire Today came to my home was to start replacing my carpet. (10/9) After waiting all day they show up realizing they did not bring enough equipment and said they had to come back another day. They came back the next day (10/10) in which the Vinyl flooring people were coming too. They ended up both arriving at the same time. Both the carpet people and the vinyl flooring people. They were here from 9:45 in the morning til 4 pm.

Everything was what Empire Today told me I was going to get. It took a little longer than usual but there were circumstances. I'm satisfied and the floor is pretty good. So far everything's good. I'm wondering though if there is a warranty on it. I'm worried about where they connected the carpeting. They split it. Where the two seams meet looks okay right now but I hope it last.

We’ve had three different jobs done by Empire Today, one in our house and two in the rental apartments. They worked out very well and the carpeting installed in the rental house has met our expectations. Both the installers and the saleswoman were excellent. They were also so fast and it was a very good experience.

Homestead hardwood laminate flooring was installed in a hurry by the crew. When I looked over job later that day there was glue on flooring. I called co. to report. They sent someone but they next week. When they got there they said it wasn't glue. It was defective flooring and found other spots as well all over floor... It was two to three weeks before they came back out and said they couldn't replace just five or six boards since they are in the middle of room. They have to take up all flooring. It had been almost a month since they were put in. They said they would send a crew in a few weeks to take up and replace all floors. I had lived in home with all of living room and dining room in pieces having to remove all items from both. I couldn't wait any longer.

I got something from Empire Today once before and I have been pleased with their service and response so I went with them again. I had them install carpeting for the master bedroom and another bedroom. I really liked the style and the height of the carpet. The installers were fantastic. They were very good, organized, and hardworking. I just want to mention one issue I had. A couple of years ago they have put carpeting in my basement, a very big bedroom, a very big area and I was pleased with their work. But now the carpeting is all lifting. They said they were going to repair that and they didn't while they were here. I was going to pay for it but they didn't have time to do that.

I have had the worst experience with Empire Today. I had a scheduled install for today. I received a call today at 10:30 to be informed that no one could make it to the appointment. I spoke with a young lady who said she would get me an appointment for Saturday. At 12:20 I received a call to confirm the appointment for Saturday followed by an email.

From start to finish everything was as easy as can be on my end.0 They were educational in the beginning. Very nice and professional and fairly priced. The installers did phenomenal work and were also very nice to have around. Would definitely use them again.

I would recommend Empire Today. I had laminate flooring installed, and the installers were fine. They came in, did the work, and cleaned it up after they finished. However, I have a little hesitation in them because although I like my floors it isn’t what I ordered. My order was grayer. I also tried to explain it to them, but they just said that it's all right and that it's already there. I even called them up for a warranty book on how to care for the flooring and I never got it. I paid for an expert on what to do and how. They're supposed to give me all that stuff. Maybe I'm expecting too much in this day and age and they're basically cutting things.

Imagine this being the worst review because that’s how disappointed and angry I am. We used Empire Today once before and we’re happy so we tried again. Al ** was our sales guy and nice while he was selling. We ordered carpet for both son’s rooms and paid extra for furniture REMOVAL. Al told us just to remove items from tops and installers would move furniture. Only item he instructed us to move was a tank with lizard. We did as instructed and more. Installers show up last Saturday, October 21 and that’s when our problems began. He wasn’t sure if he had enough carpet and then said it’s not his job to remove furniture and wanted us to take everything apart. I said there’s 5 of us here and we'll all carry. He walked outside and never came back in. I called every supervisor AND Al but no one could help.

We had Empire Today install carpet on the second floor and on our event area on the main floor. We looked at Home Depot and Lowe's and even if Empire Today costs a little higher, we went with them because of their availability to install. The carpet that we got was based on the color scheme of our paint on the wall and we wanted something that was a little darker and something that's durable. It's stain resistant and easy to clean, and we’re pleased with it.. The installation crew who came were very professional and they did a good job installing the carpet and cleaning up. There weren't tons of shreds of carpet lying around when I got home. The experience has been good from start to finish, from the salesman that came out all the way to the installation. Everyone was friendly, knowledgeable and worked within my budget, which was good. I would recommend Empire Today.

We were very happy with the salesman (Drake) and with all the communication around timing, installation, etc. The install itself was okay. The hard floor (laminate) guys were really good with explaining everything and working with us on items at the end. We, however, were not clear on the removal of the tile floors and the installers did not clean up very well. I'm still finding areas that have dust from the tile removal.

So an Empire salesperson came and advertised these floor planks that are glued AND click together, advertising this is this amazing thing. Apparently I should have checked the fine print after because what he advertised and what I signed off on was different (my mistake, but also shady business) (my floors only glue down). Then the flooring team came (none of which were fluent in English) and pulled up all the carpet but didn't show up with all the pieces needed for the install and didn't realize until we were standing on concrete slab already. So they installed up until the transitions which were left exposed and then hazardous for the offspring I tend to keep in my home. They also did not glue pieces down all the way so I had floor planks sticking up at various points and obviously uneven and potentially dangerous while walking. Not to mention there were work materials left out from them coming and not finishing the job.

I personally have never rated a company before but I feel the need due to the horrible job and customer treatment from this company. Empire Today was hired to install carpet throughout my home, installation was in February 2017. The appointment was scheduled for 8 am but the team did not arrive until 11 am, stating that the job on the previous day was not completed and they had to go back to complete that job. Before the installation begins, you are asked for the money up front (which I find to be shady). The installers began installation and asked if I would stay outside while they installed my carpet. At about 6 pm, I was told that the job was complete and that they were tired and left. They never did a walk thru or anything.

I had Empire Today install beige carpet in the basement and their work was professional. They came in and did what they had to do, and they were done in a couple of hours. I liked the durability and the color.

We are satisfied with our new wood flooring in the bedroom. The 2 gentlemen came early and worked into the night to complete the job. The room is very large. It had an extended sitting room. The pricing was very competitive.

We were very pleased with the sales rep that helped us. She was wonderful. The install team was also fast, efficient and friendly, and the price was reasonable for what they offer. I would definitely recommend Empire for any of your flooring needs.

Laminate floors - Great job. Only issue was unfinished trim at baseboard but they came right over to fix the issue when I called. They arrived in a timely manner, moved all my furniture with care and put everything back. I would definitely use Empire again. Workers were respectful.

The crew that Empire Today sent out was fantastic. They did their job and they worked well together. They couldn't speak very good English but it didn't matter. They did quality work, and everything was perfect. We also liked their salesman. He was informative. He had the samples and he spent two and a half hours here. Everything Empire said they were going to do, they did in a very timely manner. When they said they were going to be here, they were here and we didn’t have a problem at all. Even with the salesman. We shopped quite a bit then went with Empire because the pricing was good. We had vinyl flooring installed in the whole downstairs -- living room, dining room, kitchen, bedroom, and laundry room. We are very satisfied with the whole procedure.

I have to say that I was very impressed with the entire process, from the sales call/quote to the carpet installation and I just love my new carpet! The carpet installers were absolutely amazing, very polite and professional and did a very good job, as did the sales representative and to boot it was really 50% less than the other 2 quotes I got. Very impressed, a satisfied customer here!

We love the color and texture of the laminate planks. The salesman was knowledgeable and thorough. The price was very good. The installation team arrived as scheduled and worked quickly... Real craftsmen. Our room looks beautiful! We are so pleased that we are talking about which room we want to have done next!! THANK YOU Empire Today for outstanding product and service.

They took great care in every measurement to be certain that everything fit. They were very courteous and great in answering any questions we might have. I would not hesitate in recommending you again. They were here in the time frame they had established. They were very good about the cleanup before they left.

At first, I was quite pleased with the flooring installed by Empire. BUT, since then I have two issues needing to be addressed. Poor installation behind W/D and did not reapply baseboards as PROMISED BY SALES REP, behind W/D and fridge/stove.

From the initial contact through installation, Empire was completely helpful and professional. The only thing is that I noticed after the crew left was that side cabinets of my armour were put back wrong and I will have to find help to move them because they are too difficult for me to do by myself. But overall, a really happy with my experience with Empire and plan to use them again.

I am unhappy with the quality of the carpet and especially the pad. I paid for a better quality and what was installed was thinner than the old carpet that had been on the floor for over 30 years. I also did not like the way they installed the pad on the stairs. I pointed that out during the installation and was told "that is how we do it". Not happy at all with my purchase. I paid over $1000 for one small bedroom, hallway & 6 stairs. I will never again use Empire and I will tell anyone who asks me about my unsatisfactory experience.

I was very pleased with the service provided by Empire from start to finish. The carpet is beautiful, the installers were great. I would definitely recommend Empire to my friends and family. I was impressed by the number of samples that we were able to choose from.

I hired Empire Today to remove and install flooring. They missed install appointment 09/27/2017, arrived at 11:00 am 9/28/2017 and not earlier as representative explained when I contacted them to ask if crew would be coming. Consequently to keep remodel project on schedule I removed ceramic tiles from kitchen hallway and den/family room myself and piled old tiles out on driveway. I ended up doing the work I didn't want to do.

Carpet installed on stairs and entire 2nd floor. The installers arrived in the morning and did a great job. They did have a job after mine and left my house at 3:30. I may not have been happy if I was the person having the install later in the day but I have no complaints. The price, carpet and work was done wonderfully.

I ordered laminate flooring for 3 rooms and they were unable or unwilling to install on basement floors saying it was uneven and couldn't do anything about it. It took nearly 2 months to get a refund for the rooms they could not/would not complete. After the fact I contacted another flooring company and they were able with no problem to add additional padding to level out the floors in the 2 rooms Empire couldn't do and in the end were able to install laminate. Not to mention they were $500 cheaper than Empire.

It was very pleasant going over the product selection. Normally it’s a pain and drawn out. Craig was great and I loved the new flooring. The guys came out and finished 2 rooms and a short hall in one long day. Also the plan was to use quarter round to replace the baseboards. That was a little disappointing but I understood. When the guys were done with the floor and without saying anything they ran up to the hardware store for a few things and actually put the baseboards back in and did an awesome job!

The quality of the shades seems to be fine. What was disappointing is that we were told that the packaging was already opened, pieces needed for installation were missing and that the technician would have to return to complete the job. Well, we've received no call and it's been several weeks. I don't understand why extra pieces are not made available to the installer prior to arrival.

First off let me say I love my carpeting, and the installation was first rate. I really can't say enough about how hard that team worked and how quickly. They were flawless. My salesperson was on time and polite, but it felt like buying a used car. The initial price for the work was $4K. I told him it wasn't a $4K project for me. So he "calls his manager" to find out if there's a lot of the carpet I selected in stock. If so, he might be able to give me a deal. He dropped the price to around $3,300 due to availability of product. Told him I needed the weekend to think about it. Never heard from him again.

New Carpet Install - Everything was perfect!! Mr. ** did consultation and explained the process and best choices to fit our household. The installers were professional, efficient! Once they were done they cleaned up the work areas. I would highly recommend Empire to all of my family and friends!!

Well for starters the representative they sent out was very professional try to work with you and will work with you to make ends meet and also payments available. The worker they came out very professional, very prompt and very clean after their selves most of all very Pleasant, explain things to you that you ask about their work and very quick so you'll have to wait around all day. I would recommend this to any and every person where there is a Empire Carpet company. Check this company out first before you go to any other and you can stand on my word because I'm very hard to please. Thank you.

The day the carpet was to be installed, a gal called to say it didn't make it on the truck. I took the day off work to stay home for the install. Next day the team shows up. One worker immediately heads for my guest bath and emerges 15 minutes later. Gross. Job was done fine. Carpet looks great. Wish they wouldn't have left the rest of the roll in my garage. I now have to throw it out. Would not recommend.

The installer, Richard, was very nice and did a good job. He did leave a glue mark on the wall and left some staples behind that my dog could have found. But overall, the carpet on the stairs looks nice and it was well done.

We had over 1700 sq ft of carpet and tile installed by Empire. The customer service and service updates were exceptional during the process. The products offered ranged in price and the most carpet was on a half price promotion. It is 30 year warranty carpet and is very plush and soft. We love it. The installation was very professional and we found no fault with any of the work. We plan on using again for the rest of our home in the future. Highly recommend.

The floors themselves look great, and the installation appears to have been done well. However, it took an additional 2 weeks and multiple phone calls to get someone to the house to install the transitions between the 2 materials I chose. A massive waste of time and an inconvenience between moving and work and all of the other vendors I was dealing with for that process.

The installers were hard working and great but at the end of a very long day they had not inspected the job well enough and in the morning I saw I had blobs of grout on over 8 tiles. They are coming back this Saturday to fix. Other than that they worked an entire day on the job. Great guys.

Worst experience. First cancel, They called to cancel because they ordered the wrong tile. Called to cancel because they did not have enough of the tile to finish a 4x4 bathroom... sounds like an excuse to me. Called to cancel because carpet not available. Called to cancel because employee was sick!!! And no one to cover! Called to cancel because they didn't have the right carpet for the outside porch.

The fellows who installed the floor (Hardwood) were very polite and professional. They did a great job and cleaned up before they left. I would recommend Empire to everybody. The installers had great suggestions and we listened to them. Our kitchen and dining room look great.

Installer did not come on day scheduled with no notification leaving us in limbo. Customer service rescheduled with a different installer hinting of compensation for the inconvenience. None received. After satisfactory installation we found later that one bed with elevated head was improperly reassembled causing partial collapse. We needed to get help fixing it. Later noticed one doorway strip was mangled.

Salesperson explained everything. I didn't like I got a call saying they would be there for install by 11am and didn't show. Called and was told it was a mistake. The installer ended up coming after 6pm. They did a good job with the install. I was happy with install. Didn't appreciate the mix up with the timing and them coming late. Also I was told I had to pay before they installed. That made me uneasy and question their quality.

The crew arrived on time. They made sure that we checked the rug first to make sure it was what we ordered before they cut it. They were efficient and worked very hard. They got everything done in a professional manner. My husband and I are very happy.

This is the 10th time we have called EMPIRE as we got run around after run around looking for a firm to purchase rugs for an upgrade of a small room to be used as in-home office. From beginning to end, 3 days. Prices were competitive, work was done professionally and the debris whistle taken away as promised. Lowe's had a bait and switch, using a sub-contractor who was overwhelmed, and would not nor would not address my issue for a six week period. Time is the key. Work great. Need I say more? Bravo.

The salesman was very knowledgeable. He explained all our different options and even let us know what would work best with our dogs and kids. The installers were great! They came did what they had to do and cleaned up afterwards. They also went over the care for the new flooring with me. We definitely are looking to get our other rooms done with Empire.

My first contract was cancelled because they led me to believe I was getting a certain product. Then few months later my husband decided to pay more and got the product I wanted. Installation went fairly smooth. Now a few months later we notice some defects with the product and/or with the installation. So, both my husband and I called to have an inspector come to the house to take a look. It's been a month and I'm getting a runaround. First no one called us back. Now, they can't tell me when someone is coming! We spent $10k for this job! I can't get one single person from this company to respond? It is terrible business practice! I may need an attorney if I don't get a satisfactory response soon...

We had our back porch enclosed and Empire Today put down the stone tile flooring for the room. I've lived in Chicago and in different parts of the country, and whenever I needed anything done on the floor, I always used Empire, even for the other houses that we’ve had. I grew up with their jingle on TV and I have their phone number, so it seemed a natural thing to call them.