Empire Today Reviews

Empire Today installed our carpet. They were running a special, which made me kind of lean in their direction with all things that are factored in. They installed it at the upper level of my home including my stairs leading to it. And for the most part they met my expectation. I experienced two crews coming in to do it because they didn't measure on them enough. There was a gentleman that came by, did the measurements and then when they showed up with the carpet it wasn't enough to do the job. So they had to split it up and they were able to match that with our lot which is very important in carpeting.

I had some carpet installed into my living room and my hallway. I got the carpet from Empire Today because of the color and the product was fine. I only have a problem with the siding that they took off before they put the carpet down. That was not replaced as well as I thought it should be. But everything else is fine. My new flooring met my expectations. They did a good job. They did it within the time period that they said. I would tell my friends to try Empire. Atleast with them I had someone to come out and talk to me and show me the different products.

My Gutters that Empire Today installed clogged up. Empire Today said they do not do gutters anymore and they will not honor what they advertise, to clean out for free. Don't do business with them. Not trustworthy.

The carpet installed by Empire Today matched my décor and it was the right price, too. And I love it. Empire was able to do the installation quickly. It was awesome and the installers cleaned up everything.

Empire Today installed laminate flooring in our kitchen, hallway, playroom, and living room and we like its style and color. Compared to other brands that we looked at, the cost was higher through Empire but it was a convenient payment plan. The installation was a huge job and the installers did well. But it took them extra days of time for the contractors to get it done because of the manufaturer's fault when the product in the box they sent was wrong. The installers worked the week before Thanksgiving and took them five days to get it done. But considering the mess up made by the manufacturer, it was done in a timely manner. Empire did a great job and they knew their product well.

I bought some linoleum flooring and carpet from Empire Today. I made a phone call to them and they sent a salesman out to talk to me. I have also talked to some people at Lowe's and gotten some prices from them, and Empire Today beat their prices. He did a good job of telling me about the information about the carpet and the flooring, so that's what made me decide to purchase from them. I really like the look of the products that I have bought. The installation guys were also great. They were very friendly, quiet and very clean. They didn't leave a mess. They went in and they prepped and cleaned the area and pulled all the old flooring up. Then they put the new stuff down. It was very thorough and very quick. I was impressed with the way they did it.

We had carpet installed in our bedrooms. I’d used Empire Today once before and they were the only one that had the color I was looking for that matched the room. I would recommend them to others but they should not accept the first price that Empire will give because Empire's sale price was basically the standard price.

I’ve heard that Empire Today was very reasonable, and they were. They were great, and I was very happy. The workers really worked very well with the carpeting that was installed in the living room, up the steps, and the hallway. They had it done within the timeframe. They could have done it within a couple of days, but I needed some more time to be able to remove some furniture and stuff. I had a very good experience and the price was very reasonable.

Our experience with Empire was very poor. After meeting with our rep, we contacted our rep with additional questions and he did not respond until the day before installation with an excuse, not answers. We were bumped from our installation at 10 am on the scheduled day. We had our house ready which means total disruption and I took a day of vacation to be there. We were rescheduled for eight days later, the day before Thanksgiving. We requested to be the first installation of the day and they said they would try. We believed it would happen. Not hearing anything on the day of installation, we called at 10 am and were told they would be there at 2 pm. The installers were in contact with us at that point and continued to push out installation. The installers finally arrived at 7 pm and left at 12:15 am on Thanksgiving Day. Neither our rep or Empire contacted us to see if we had issues or concerns.

Empire Today had a really nice promotion going on and I had them install carpet and bathroom tiles for me. They did a family room, a bedroom, and a closet. There's not that much tilework but it was really nice, and the carpet was in the right color. The flooring met my expectations. The installers did everything and it was okay although I had a bit more cleanup to do when they left. I had to call them back also. They had missed a couple of spots that needed to be done. I was hoping to have a threshold from the bathroom tile to the carpet but they advised against doing that, and I don’t know why because I'm going to probably put one down myself. They said it was a good fit between the tile and the carpet but I'm used to having thresholds anywhere there's a change in the carpet. Nevertheless, they were good people to work with. Just watch and make sure everything is done the way you want it done.

The Empire salesman was comprehensive. We had carpet installed in our bedroom and I like its color. There was a time factor involved in choosing Empire's product over others and I wanted to get the job done. And I didn’t want to go through the process of having to see other contractors. I could have gotten a cheaper price, but all in all, it worked out okay and it was a positive experience.

I had hardwood floor installed by Empire Today. They’re very competitive and really driven by customer service. The salesman was good, very professional and very knowledgeable. The customer service was also good. My flooring is fine and I like it. However, the wood floor popped up. I called and left a message but the person didn’t call me back. Nobody has called to finish it so that’s my problem. When somebody buys your product, in a short time, they should be able to at least come and check and see, “Are you okay?” because that something they’re putting came off the wall on the surface, and the filling is now for three or four weeks since they did the installation. So, it’s not good.

Empire Today put in a large carpeting in a playroom. It was empty so they were able to work it quickly. Plus, the cost was fair. So far, the carpet has been fine and I would recommend them.

Empire Today had the best deal so I had them install a hardwood floor in the family and dining rooms. The installation went well but the transitional features are too big and I almost tripped over them the other day. The installer only had one piece and didn't consider using larger or smaller ones. There was also a floating issue. They could get the float down the exact of what it would be. Nonetheless, I'm pleased with their product and everything looks really nice. I would recommend them.

Empire Today installed oak flooring in a utility room in our kitchen, in a long hall with closet at the end of it, in a good sized den and in two bathrooms. I've thought about doing the floor for 20 years before I finally had it done and we were very pleased with Empire Today. I was doing a ballpark when I told other companies what I wanted, even though I knew about what it's going to be, but they couldn't give me a really close estimate. Then the Empire Today's salesman came out and he was really good, especially in taking measurements which I was glad to see. He then gave me the estimate and the cost.

We had already done the downstairs area before with Empire Today and their representative, Clint, was the one who we did it with. I still had his card, so I called him for a laminate flooring project for the bedrooms and hallway upstairs. I looked at other companies for this new project but Empire Today was the one that I really wanted. I have a dog and I chose something that had at least a little grain in it because of our dog’s paws. The only thing I hate is they no longer had the exact floor that we used downstairs, so we had to change it. It’s still cherry but it’s different. I tried to look around for something that’s closest to install upstairs. It was still okay, though, and I love it. The flooring is great and I like what this company does. They get in here and they get it done.

I had carpet installed by Empire Today in the living room, dining room, and hallway. I purchased a rich carpet and I also liked the padding and its color. During the installation, the team was very organized and cooperative. They listened when I had a question about how far the cover would be going over and they secured it with the border. I had talked to a couple of people who came over to my house making a comment about how nice it is. I gave them the numbers to Empire Today.

I had a carpet done in the living room and I love it very much. I feel real good about its quality. I told the rep that I'd rather have my payment come out during the fourth of each month, and he was charming, did a good job and I appreciated it. Installation was great as well. They told me what time they could come out and what time I could be at home. They also called me because they didn’t know the address, but they got it in and they were right on it.

A moving company messed up on moving in my house and damaged the floor I had. They had to replace it and they recommended Empire Today. Empire had a third party contractor do the laminate flooring in our laundry room. The product looked nice and I’m fine with the people who installed it. However, I’m not used to having a third party contractor and I would question using them again for that reason. Hence, because they are a third party contractor, I would not recommend them.

My main concern was installing my carpets BEFORE CHRISTMAS... The salesman told me that they guarantee installation BEFORE CHRISTMAS, he even told me that if it wasn't installed BEFORE CHRISTMAS it would be free. Well was told that the installers were arriving on Saturday morning so I took off work that day. Well I got a phone call at 6AM that morning saying that the installers will be at my property within an hour or two... An hour or two went by... Still no installers... 3 4 hours went by... Still waiting.

I went straight to Empire Today when I purchased my flooring. I just want to take a chance and didn't want to call a bunch of people coming in, and giving me quotes and going through a lot of companies. I didn't want to go through any hassle, I just wanted somebody to come here and give me a price and since their price was reasonable, I said okay. So far, I love the smell of the new flooring. I also love its color and texture, and how it holds up and how it feels. Additionally, I'm impressed with their salesperson. His name is Dejounte and he made me feel that I was the customer. There was no pressure. He wasn't like a car salesman who is trying to scare you. He's a friendly person who comes to your home, who knows the product and makes you feel comfortable. Also, the product you see is nice to the core. So when my friends came over and asked who did my floors, I told them that I could refer them to Dejounte and they asked for a card.

Empire Today installed carpeting in my living room, dining room, and hallways two months ago, and I liked the carpet that I received. I liked the color of the carpet too and it has met my expectations so far. The sales representative was good as well. She brought different samples and we went through different ones and different colors. She sold me what she had and we went from there. I would recommend Empire Today and I would tell to my friends that they did a good job and that they can also try them out.

I had carpet and hardwood installed almost 10 months ago for the living room. I had good luck with Empire, installation wise and the pricing was better. I went to Home Depot and Lowe’s and looked at what they had. They had good products but when they finally got quotes, they were higher than I thought it would be. I also figured Empire wouldn’t have what I needed. But then the salesperson was very good, and we worked on it. Then once you price it out, I was surprised. It was virtually half of the next offer that I was looking at, about 60% of the bid from Lowe’s. I’m sure the product selection that I made, even though the color was great, was a lower conceptual quality product, but it didn’t matter. At the end of the day, the color was right and the material was good. I saved a lot of money this time around.

I saw Empire’s advertisement on TV and it was half price. They had laminate flooring installed in the living room. The flooring was easy to take care of and it has a longevity to it. When the salesman sold it to me, he told me the color of the trim would be matching but it didn’t match when they put the flooring in. My floor was a darker brown and my walls are mint green so white trim was just too much.

Empire Today did a good job. We had carpet installed in our two bedrooms about two months ago and it was done quickly. I like the carpet's padding. Compared to other brands, I like Empire Today's price and them moving the furniture.

I had my floors done by Empire Today. They put in hardwood flooring in two bedrooms, and so far, they are both good. The only problem I have is that my existing hardwood floor was glued down. But when the Empire guys came out, they didn’t do that. Instead, they put it down like a layer of foam sheet and they put it on top of that. I don’t like that because it makes a hollow sound when I walk on it while the glued floors don’t make that sound. I would much rather have them glued. Nevertheless, the man who did the work was fabulous. I can’t say anything at all that’s bad about him. I would tell friends that they're a good company, but they should make sure exactly how the work is going to be done, how the installation is going to go before they sign anything.

We had three salespersons from Empire Today but the first one was honest and fair compared to the other two, and he was the reason I used Empire. I had Empire install carpet in the stairway and the upper bedrooms. And there were two bedrooms, a den, and a hallway that were installed with flooring. The only thing I was a little disappointed with was that the day when the flooring in the kitchen was being installed, and the contractors brought in the product, it didn’t have the name of what Empire presented to me. It was presented to me as an Empire product when in fact I can buy the same product from other places. Empire made it sound like it was exclusively Empire when it was not. And when I called to find out about the product, nobody seemed to want to talk to me or get back with me.

I had Empire Today put down a ceramic floor into my kitchen. The installers were excellent and very professional. They never stopped working and they were done in a day. I would recommend them.

Empire Today installed an engineered hardwood floor in our home office. We were planning on having it installed by Lowe’s Home Improvement store because our previous floors in the house had the same exact flooring that Lowe’s had in stock. So, we contacted them and arranged for them to take measurements and for an installation day but they kept dropping the ball on and off, and they had no idea what was going on. They couldn’t find the supplies they needed for installation. They scheduled a time and didn’t show up. It was a nightmare.

I liked Empire Today's Price. I got tile and carpet from them which were installed in the bathroom and living room of my home. I like the color of the flooring and I'd recommend Empire Today for their speed in getting everything done.

I had a carpet runner for my stairs installed by Empire Today. It took a while to get it installed. The installer was very pleasant but getting it to that point was a little difficult. The saleswoman that I ordered the runner from didn’t return my call when I was having a problem as well. At one point, she told me that the salespeople didn’t have anything to do with the installation which I thought was rather dropping the ball. Empire should be careful who they use as installers.

We got wood floors and carpet on the stairs from Empire Today throughout the house. We probably paid a little bit more than we needed to pay and got a little bit sub-par materials as a result but they got the job done. Their installers were good to work with. They installed what they said they were going to install, so there was no parts mix up and it went smoothly. Also they do a good job of getting in and getting stuff installed on a short timeframe and with least disruption to the house. We like the color. The color matches well with the granite tiles in the entry ways and around the wet bar. Empire Today has a good, middle of the road product.

I had Empire Today about three months ago to install flooring. The installer did a good job and was very friendly. It took him almost all day because he was here doing it by himself. He came by and double checked and made sure I liked it. He knew his stuff and If I were to have it done again, I would like for him to do it. Empire Today is reasonable and concerned about your experience. If you don’t have the money upfront, they will make arrangements so you can get credit.

I love the color of the carpet that Empire Today installed on our second floor. I got their services because of their reputation. And also, I knew someone who worked with Empire and he provided me with a quote.

I had some wood floors installed by Empire Today. I also had the bedrooms done by Empire Today about five years ago and now I just had the hallway, living room, and dining room done. They did a good job and the floors are easier to keep clean. However, the floors are not as good as the ones that I have in the bedroom. The bedroom floors have better colors. Also, there’s a little, tiny piece over the top of the flooring that is kind of broken up or peeled off. I thought I should let Empire Today know in case that starts to peel more. I don’t want to have to spend money to have that area replaced. Even so, I'm happy with the floors.

I had Empire come out and measure my downstairs. I was approved for financing and I did like the sheet vinyl I had picked out. Gave my deposit and set a date for December 21st installation day, I really wanted to the floor down before Christmas. Empire was the only flooring place that had “promised” me that my floor would be in before Christmas. I’m self employed, so I rearranged my entire work day for Empire to come out on the 21st. I also moved my furniture to make the process as easy as possible. No one ever showed up to do my floors!! Also I never received a phone call stating why no one showed up! I was told first thing that morning it was a 2-day job when I was told originally it was a 1-day job. I explained to the woman I had only arranged for 1 day, not 2 days. She proceeded to tell me that I wasn’t supposed to even be on their schedule, they were “squeezing” me in.

My contract with Empire Today was to install hardwood in my family room and carpets in my 2 bedrooms, upstairs hallway and my staircase but the hardwood installer could not put hardwood because floor (uneven) which needed to be fixed by general contractor according to him, I told him I could not afford to fix it now to go ahead and put back my carpet and furniture to dismay he damaged my carpet, my grieve and upset is that I had perfect and expensive carpet in that family room which is downstairs. I wanted to complaint my downstairs living, hallway and dining room which already have hardwood, the installer Empire sent to my house damaged my carpet beyond use, I contacted Empire numerous times but the supervisor assigned to my case has not been helpful.

I like the carpet I got from Empire Today. It was the color that I was looking for. It felt thick when the rep showed it to me but when they put it on the floor, it did not feel as thick. It was laid very nicely in the family room, and it has only been down for a couple of months. The installers came out when they said they were coming and they did their job without any hassle.

We've always have Empire Today and the last time we had them, they did the carpet on the upper floor. We chose a low-quality product so, we got very low quality, too. Also, we had scheduled them a date for installation and they called us the night before to change to a different day. On the other hand, the installers were a nice team and they did a good job.

I was looking for a reputable company and I ended up with Empire Today. However, it was a little let-down that Empire Today wasn’t very specific in talking about the product. Purchasing from them was okay but the sales people need to tell the customer that carpets sometimes can have a different color. It might be light brown but when you rack them it comes the other way and can be even a lighter brown. You end up with a different sheen that you thought you would get because the carpet has two tones to it and they did not inform me about that so I did not appreciate that part.

I got laminate flooring done by Empire in the bedroom and office. It's easy to clean and I like it. The installers were definitely here on time, got right to it and did what needed to be done. They had a guy doing little things, like getting ready for a total run down. I was satisfied with the work.

I had two places done by Empire Today. We’re selling one of the houses, and I’m doing something with the other one. We just needed to have things covered because the houses are getting sold. The two different crews who came out were both good, and they told me that they may have to come back because it's 70 degrees at the other house and I don't have heat. They told me that they may re-stretch the carpet for nothing if it starts to buckle because of the temperature, and that was kind of nice.

Salesman is a no-show waiting here from 11 to 130 on Empire an appointment that they agreed upon. I call and it didn't seem to matter to the young lady at Empire! She was not apologetic. She didn't care and told me to have a good day! Where is the integrity!!! Bad business. This was my first experience with Empire and will be my last!???

We had the whole floor at home upgraded and got Empire Today to install carpet and vinyl flooring. During the installation, I was really surprised that I had two people laying the vinyl - it’s quite a bit of vinyl. Their work is the best and was very nice. Five days later, the carpet came in the rooms. I got the same people and I was very happy with each one of them. Everything worked fine and I’m happy with the cost given the quality of what I bought. I recommended Empire to my daughter who’s moving and she’s got the whole house done too.

My house needed flooring everywhere and Empire Today offered discounts, 50 percent off of everything, including the installation, products, and accessories. There were two groups of professional installers and we had carpet and vinyl in all but one bathroom in the house. When the salesman was here and sold everything, the project had all the rooms, and when the final guy came to install, it didn’t include my upstairs bathroom and closet. When the poor guy came out to do the project, he said it’s not an order and I said it should be. I was attacking him, but I knew it was not his fault. Plus, the price was off, and they had to come back a week later. I had those two days off specifically to get my flooring done, and I had to make arrangements for someone to be here the next week.

When I had Empire Today before they put all my stuff in and did really well. Their installers were respectful and cleaned up after they finished. I was satisfied with them so I went with them again and had carpet installed in our bedroom, hallways, and stairs. It was convenient. I don't have to go out to find it. they could come to me. Their salesman was very helpful and the price is right. The new carpet was nicer and posher than the one I had before. Plus the price is right and it's good carpet.

Please be certain that my problem has not and will not be resolved. The sales person lied to me about the product he sold me. Turns out it's 100% guaranteed to be waterproof all the way up until it gets water on it. Floor is coming up and I'll soon be tripping over the raised gaps between the tiles. So do we not mop with liquid these days? Ridiculous. Bad product, misrepresented by an untrained sales rep and poor installation. I could have done a better installation myself. I am not someone who can afford to throw money away like this! Keep shopping and don't risk your flooring solutions to these guys. It's an expensive and time consuming gamble.

Lay tile and grout in 5 rooms and hallway. - This job is going on 2 1/2 weeks with my husband and me taking off several day. Tile was laid and was satisfactory but the entire experience was lousy. Work order showed installer was to move heavy furniture. First day there was only 1 installer. Next day he brought a female installer to help. Then he brought another male installer to help. The Installation manager should have done this from beginning. Once the lead instructor wanted me to sign off right then. I was at work. He advised he didn't work on Sat/Sun so I advised he could come Mon at 6:30p after I got home from work. Rushed home and he didn't show or call Mon or Tues and today's Wed.

We chose to go with Empire Flooring after Lowe's wanted to charge 40.00 for a consult fee and Empire came out for free. The quote was very reasonable for the quality of carpet so we decided to go with them and as the installation date grew closer, we got more excited. We are getting close to Christmas and were stoked about getting our new carpet before all the family came in. This past Thursday the guys showed up. Right off the bat we began to lose confidence. We have a fairly steep driveway but it isn't terrible. I have backed very heavy trailers and trucks down with no issues, but I can see where it can be daunting for someone who isn't used to it.

I had laminate flooring installed at my home by Empire Today. They sounded better than other competitors I spoke with. The rep from Empire Today was very nice. I was very comfortable with him because he wasn’t trying to push me to get something that’s expensive. He was helping me get something I could afford. I’m on a fixed income and I had to get something that I could afford. I can’t really afford it but I can deal with it.

I originally wanted to have hardwood flooring but Empire Today wasn't able to do that because I would have gone through quite a transformation and had a carpenter involved, so we changed it back to just putting a carpet in my living room and bedroom. The installers were great, they worked steady, they were in and out in the determined time period. They were also friendly and they talked about what they were doing. The flooring is great and they had a good price too.

We had Empire Today install vinyl planks for our home's two bedrooms, two closets, a bright room that’s a den, as well as a dining room and kitchen combination. Their quality is the same as some of the others we looked at, but we were very impressed with the gentleman who came out and explained the different floorings to us. Plus, the product was exactly what we had been looking for. We were also very pleased that they had one price that covered everything.

I had 3 bedrooms carpeted and 1400 sq ft of laminate put in my house. Carpet installers had to come back to pound down the nails since the first set of guys failed to do so. I was told it would take one day to install my laminate and it ended up taking them 2. I wasn't able to be there the second day but after returning to look at the floor, at first glance it looked great. And then I noticed drop marks, scratches and chips out of the wood ALL OVER. There is no way the installers could have missed these things while installing. There are black marks all over the flooring from their mallets and pieces aren't locked together appropriately and some are even loose and coming apart. They also didn't have the appropriate material to finish the job and had to put the wrong transition piece from my hall into a bathroom. I was told someone would be calling me to set up a time to have it fixed but surprise no one called!

I checked Empire Today and the price sounded okay so I jumped into it because I wanted my floors done. With the guy that I dealt with first, everything was great. Chris was the guy who brought the product out to the house and we had a good visit, talking and discussing. He said the installers were good workers but it sounded like the majority of them are from different countries and nationalities, and it’s really hard to communicate with some of them.

I had been dyeing my steps for many years and it would get dirty so there was no point to keep cleaning them. So, I called back Empire Today to do my upstairs carpeting from the living room on the second floor since they did my downstairs carpeting a long time ago. I also like their cost and that everything just went through automatically and I've sent in my first payment. My designer also said they were courteous, kind and they did the work so beautifully. I really appreciated that and I'm very satisfied. Also, they're prompt, wonderful and delightful to work with. The guy came by and made sure that what they had left on something, they came back right in that afternoon and put it up. I feel good about it and I plan to have them back to do something for me. I would gladly recommend them.

My sister didn’t want to get the lumber company to do her flooring because they started to fool around and they didn’t tell her what the price was before it was time to buy it. She had the hardwood flooring in the living room done three weeks ago from Empire. It looks good and it matches the romantic furniture that she put in the room. It was what she wanted. As a matter of fact, I’m getting mine done next spring and I’m looking forward to it. I’m getting the same color she got.

The Empire General Manager contacted us and put down a new floor for us. He sent his best installation crew and they delivered. Steve and his crew to put down a new floor , they did a great job. Now thanks to you, and them, our experience with Empire has gone from one extreme to the other. I appreciate the time and effort you put in to help us solve our issues. Our house is getting back to normal and the floor is beautiful. My suggestion to the company would be to give more oversight to their installers and sales team. The salesman made promises that turned out to be untrue and the first installers were not professional. I am grate the General Manager made good on Empire's product.

Very unhappy to have had a confirmed appointment with Empire for 12/17/17: 9-11 and then it NOT being kept by Them! I only have Sundays off with my family. I stayed home in the busy season all morning to accommodate for my appoint. NO CALLS BUT THEY DID NOT SHOW! I received an email with a NEW appointment that was confirmed by EMPIRE around 6:45PM for a confirmed appt with me (never checking with MY schedule) for 12/21/17! Nope! Not right!

The reason for my review is simple, the lack of customer service and professionalism from this company is astonishing! The salesman was nice, professional and completely ok, the installers were the same but these were contractors not employed by Empire Today but subbed out to do the work! We have no beef with the contractors, they did their job, Empire is a different story! No follow up, no call, no nothing! We have 3/4 of our wood plank vinyl installed and have no idea when it will be finished! They ran out of material, who does that???? The carpet is being installed today and hope it is a better experience, WARNING DO NOT USE THIS COMPANY! They take your money and do not finish the job!!!! You cannot speak to a supervisor it’s always a runaround! WARNING DO NOT USE THIS COMPANY!!!! Please heed the warning!!!! HORRIBLE HORRIBLE HORRIBLE!

I had new flooring put in by Empire Today two months ago. The installers broke the leg on my couch, and did a horrible installation job (sub floor is visible--missing quarter round--and butchered stairway carpet that was NOT being replaced). I notified Empire immediately. After several delays they sent an "inspector" out. I have heard NOTHING from them since then, and they will not return calls or e-mails. My floor looks horrible and I will be stuck paying someone else to come fix it. Do NOT purchase from Empire!

Empire Today did my original home’s wood flooring and they did a really good job. I went with them again because of that and since their price was good. I got the laminate floors that look like wood and are snapped together. I chose the particular flooring for maintenance since it’s for a rental where I had carpeting on. It has been installed and I checked it out, and there’s a gap between two of the boards.

The quality of our old carpet, which was installed by the builders, was very poor and we wanted something plusher, so we decided to change it. I called a few other companies for estimates before I decided to go ahead with Empire Today. Empire Today's cost was definitely very competitive and less expensive, so I got the best bang for my buck. It was very quick to schedule, I didn't have to leave my home. I had someone come over and they showed us all the different types of carpet they had, and I could get everything done very quickly. Empire Today gave us a quality product and they did a good job installing it on the upper level. They were trying to cut to the carpet’s size in the middle of the street by the house and there were cars stopping by, so I had to ask them to move back to the driveway. I was very satisfied with their service, and I would ask my friends to give them a call and get an appointment scheduled.

I’ve had a good experience with Empire Today, so I got them to install the linoleum in our sunroom. It looks good, it's wearing well and exactly what we hoped it would be. Everybody loves it. Empire did what they said they would do and if you’re really looking for quality, they’re who you would want to go with.

Empire Today did the padding in two rooms with rugs and I'm very well satisfied with the final results. What I had was old and worn out and it was time for the upgrade. I thought of doing it myself but my knees wouldn't get down and do it right so I needed somebody else to do it. And Empire got rugs on discount, too. I would recommend Empire if my friends needed any kind of flooring or rugs put down. I'm also going to have to replace another rug and I'm going to call Empire first.

I had carpet installed by Empire Today about two months ago. I had it installed in the master bedroom, steps and hallway. The cost and quality were about the same with other brands but I have friends who've used Empire Today before. Their installers were professional and very polite. They did a nice job. I've had no issues with them, from the salesperson all the way to the installers. I would definitely recommend Empire Today.

Empire Today was recommended by my cousin. We’ve had carpet and hardwood flooring installed all over the house and, so far, we’re satisfied with it.

Empire could do installations right away so we had them install carpet throughout the house. They did everything cleanly and honestly. Their sales representative explained everything and he didn’t try to oversell or undersell. I’m very happy with our new flooring, and I like its color and that it's comfortable.

Empire Carpet Company: The salesman was great. Went over contract with husband and myself. Visited with us on two occasions, because we eventually wanted entire house recarpeted, but we're only getting two rooms done at this time. We discussed pg 10 of contract where we will pay after work is substantially done. We only wanted to see a portion of the kitchen done, they were to do the kitchen, bath, foray, hallway. The contractor told us he couldn't take anything out of the truck until he received the check balance. I called customer service. Spoke with Jessica, very rude young lady. Asked for her mgr. Says she's the manager, asked for her manager, then transferred to Kyle ** the installation manager, who also had an attitude telling me that, that pg of the of the contract was incorrect, the salesman shouldn't have told me that.

I have a carpet recently installed by Empire Today. My friend had it and I wanted the same carpeting that was put in their house. I was not satisfied with the rep. He said I couldn’t get what I wanted so I had to get something else. I was under the understanding that the carpet was a full-length, big version but it was not what I was looking for at all. I gave the people that came in a peek of the carpet that I wanted and what my friend had ordered through Empire Today. I also gave them the sales contract, the make, the description and the manufacturer.

I have all windows in my living room and if somebody had walked there before, you see footprints or marks even if you mopped the floor. When the guy came and checked out the room on why it was having so much trouble with accepting the job, he flipped out. He said, "Your problem is not the flooring. You have too much sunshine in here, so it’s going to show everything." I’m OCD and I can’t feel like I got to mop a floor 50,000 times a day. I initially ordered a flooring but that was taken out. They carpeted my house and I’m very happy with the decision they made.

Empire Today's rep came over and he showed me the flooring. He was so nice and I liked him and their product so I picked out what I liked and he arranged everything. I had a carpet that was very old and I changed it to a laminate flooring and I like it. They installed the flooring in all of our rooms and it was a good experience. I also like that you could get the flooring even the next day if you needed it and I didn't have to wait. I would recommend them.

I gave a deposit and never received a product. I was told that my carpet would be installed in 4 days. It's been 6 weeks. I was told that my job was cancelled because they don't have any other work in my area and they will not make a trip for just my job. I was promised a refund a month ago and never received it. I constantly get jerked around by customer service telling me the check is in the mail. FRAUD!!!

I recently had vinyl floors installed in my home by Empire Today. The installers did a great job and they put up the trim on the floor. Even my mother said they were very nice. But before that, we had carpet a problem with the carpet and had to call Empire Today. They came and did a good job, but they left the carpet over one of the vents. So I called them and the rep said to take a knife and open it up. But I felt like I shouldn’t have done it. I called him three times and he sounded like he was trying to brush it off and not come over. He didn’t return my call either to say that they're busy.

We bought a house a year ago and the previous owners have a dog and the carpet stunk. I then got Empire Today to install a new carpet in our bedroom because they do the installation right away. I like my carpet and the way they did the business, and I had a good experience with them. However, during the installation, my 50th-anniversary diamond ring got lost. There were four guys and one of them looked kind of suspicious, but I wouldn’t know who he was because they didn’t give me their names, and after they left, I never bothered to look because I trusted them.

We had a floor tile that was made of PVC and other material installed by Empire Today in our sunroom a couple of months ago. I had carpet and I wanted to get rid of it because it got dirty and had to be cleaned. I wanted something that I could wash. I like that the tile was not ceramic and would not be cold. The men who installed it were very capable. The floor looks really nice, and it's very practical. I'm very pleased.

I went to Lowe’s and I to a place called Remnant City, and the prices were competitive. But there was a time factor for me as I had a couple of days to fix a rental because I had a renter who wanted to come in. I went with Empire and they pulled through for me. They came on time on a Saturday to do the appraisal and then on Monday or Tuesday, we got our carpet put in. They saw everything out, took everything away, cleaned and stood up.

Empire requires payment in full prior to allowing installers to begin work. My contract called for hard floors in two rooms and carpet replacement on stairs. Installers only knew how to do hard floors and advised I would need to call to schedule carpet work. Multiple calls for a week resulted only with promise of a return call. No calls were ever returned. Since they are so quick to respond to requests for new work, I scheduled an appointment and had a salesman here the very next day. This was the only way to establish contact with a local person.

Our experience with the Empire has been great from start to finish. The work (floor installation) that was completed was great. I would use them again for any projects in our home. I would refer anyone to them. The thing that stands out the most is how quickly and efficient that worked.

After installation (The Installers are not responsible for the poor design of the stair system). The stairs make a cracking and popping sound when stepping on them. My wife and I were in the living room when we heard this load pop from the stairs. This system is terrible. I would not recommend this to anyone.

My daughter had Empire Today do some work for her and I also had carpeting put through the whole house by them. Their sales rep was very informative and nice. Also, the installation went pretty smoothly. I’m very satisfied with it.

Empire Today did my next-door neighbor’s house which was right next to me, and he was happy with the service. So, the following week, I called the salesperson and proceeded with the order. I had Empire Today install carpet in four rooms. The whole house is all wood except for the four bedrooms. In the next bedroom, we got a carpet and that was the only product and service that we needed. That specific carpet was the highest grade they had and we got that because of the salesperson. I had a good experience, but I had to wait 30 days to get the referral fee over at my mother-in-law’s house. I was getting her a carpet for Christmas and we attempted to write a check, but Empire Today told my wife that her driver’s license was not from St. Louis, although it clearly marked the state that it is. I didn’t appreciate that and it was a bad interruption for my mother-in-law’s Christmas gift.

The laminate at Lowe’s was a little bit cheaper and I also looked at Lumber Liquidators, but I considered the speed and time the laminate flooring can be installed by Empire Today. Their sales rep was excellent, friendly, and knowledgeable and for what she didn’t know, she contacted her manager. The installers were on time and did an excellent job. They ran out a bit of the product, but one of the installers called and he was back the very next day. The laminate flooring has a really nice color and it gave the whole house a new fresh look, and it's easy to clean. I was pleased with Empire's service and I would recommend them. And I'd tell people who don’t have a lot of wait time and want something that’s going to look really nice in their home to go with Empire.

The linoleum flooring in the kitchen was installed by Empire Today and the guys who did it did a great job in putting it in. It is straight as an arrow and they went overboard. They forgot to bring the cove molding, so one of the guys asked if it’s okay to take the trim off, which they did. They then put the linoleum down, and it looks fantastic. They’ve done an excellent job. We got a couple of little boo-boos and they came back to look at them. It's just a little hoop plate, but other than that, everything was fantastic. The guys were very professional and they took their time, and I’d recommend Empire Today to anybody.

First let me say that I love our laminate flooring but I just wish that they would finish the work. They have yet to come back to do the stairs. We are on our second day in a row waiting for Empire Today installers. This is starting to cost us money as we are missing work to make arrangements. Very unhappy customer.

The workmanship superior. I was very satisfied with the everything. The only complaint is that the sales lady that came to my home never called back to see if I was satisfied. I would think she should have checked to see that I was. I would recommend EMPIRE to everyone. I even do a ad for you.

I had a floor done in my kitchen, dining room and washroom by Empire Today. The people who installed it were very nice. The floor is marvelous and I love its color and if I ever get some more money, I want my living room done because I'm living at it. They said, though, that if I get all rooms done, I’ll get one room free but I didn't get that. I'm fine with it though.

I have a friend who’s a realtor and she recommended the Empire salesman to me, Kim. She goes to him all the time and he was wonderful and very polite. He knew what I wanted and he helped me figure that out. He had all the samples and he didn’t try to push a higher priced product. I had carpet put in three bedrooms and the installers were quick and on time. They were very willing to move my furniture around and they cleaned everything up really well. The product had a nice pad and I always feel like the pad is more important than the carpet. I also liked the color and price.

We'd used Empire before and we like their quickness. We recently had them install rugs that my wife liked in the basement. Everything was great and I appreciated it. I'd recommend them and tell others to use them.

Carpet installation after water pipe break in wall - They did exactly what they said they would do, when they said they would do it and at the price they gave me. Completely satisfied. I had heard some sketchy stuff. None proved to be true with this installation. I would definitely use them again. The company that did the clean-up suggested I call them and give them a try. He said, "If you do not like what you hear, you don't have to use them." So I called and 7 days later, I had carpet.

I love the tile I picked, it is very unique and beautiful. The installers were very informative and ready for work everyday. The one thing I don't understand is that the salesman, Jed, told me that there is very minimal grout lines when installed. After installation, it looks like the average grout of any tile, the planks are not butted together as he said they would be.

We picked out our carpet and tile. Tile install didn't happen because it would sit higher than the swing of the back door. Salesman returned and we picked out LVP to be installed. Installers didn't have correct metal piece so that resulted in another appointment. Carpet was put in ok, but installers cracked a foyer tile of mine and I was told it's my problem to fix. I have a claim for it but who is going to come in and replace one tile. Paid for the most expensive padding in one room I did not receive, got linoleum but paid for tile and any calls or attempts to have my bill adjusted have gone unanswered. Install was 11/4 and I have made several calls.

I had nothing but good things to say about the men that installed my new flooring. They were amazing, and helpful. Very polite and easy to talk to. They were done in no time at all. Clean and cleaned as they went.

On the surface of it, it seemed like Home Depot would be cheaper. But Empire Today has a decent reputation and I liked the sales rep. I also decided to go with them for the warranty. We had LVP and some carpeting installed. We have kids so the flooring is a high priority. I like that the flooring is LVP. It’s resistant to water damage plus it is durable. However, we didn’t realize when we were looking at samples at how flex the floor was to walk on. We’ve had few accidents where our kids were walking along the floor and have slipped and hurt themselves. The surface has a lower friction than I expected and I would have chosen one differently but, it’s not bad.

We got vinyl flooring installed in our family room by Empire Today. We had Thanksgiving and the family thought it was the greatest thing they ever saw. I got off kind of bumpy, though. The installation went from 5 days to 10 days. They were supposed to call us a day before the installation, and there was no phone call. The next day, I gave them until 11 o’clock to call but nobody did. My wife called and asked what was going on and the person she spoke with said they didn't have us in their system. It was kind of rough but it was because the original sales rep's computer went down and had to do everything manually. But once they figured out what was going on, they got us an installation crew from Atlanta and they were fantastic. They did a really good job and they matched up everything just fine.

I saw that 50/50 commercial for Empire Today, and I didn’t look around anymore after that. I had them install some hardwood flooring. The guy brought some samples and I picked the one that I really liked best and that will last. He said it would take one or two days, but they did it in one day, and that was good. My husband and I are satisfied with the work and the product.

I have been watching the ad of Empire Today on television for a while and I felt that they were doing a pretty good work. And then, somebody that I know had used them and she was very happy with them. I purchased a carpet from them for the three bedrooms, a hallway, and the stairs. The carpet is mainly beige and I like the color. The installers that were here were very nice, did a very good job and didn't hang around. They were in and out in about four hours. I'm very happy and delighted that I called and arranged for Empire to come in and put the carpet down.

My cousin had Empire do his flooring and I liked it. So we had carpet installed by Empire in our house as well but we got messed up on him getting the $50 referral bonus because they didn’t tell him the right way to do it. I chose my carpet based on the overall look but I’m not too happy with it already. I like the color but they got those little patches and I also didn’t know if it was plush and how plush it was. I can see the footprints and it looks messy. But the installers came on time, cleaned everything up and moved my furniture back fine.

I was looking for a carpet not only because it's pretty, but also it's going to last and get me my money's worth. The Empire Today salesman was very good and they offered me a carpet that was on good sale. I liked it and it seemed like it was durable. It was pretty golden and it had little specks in it. The first time they called me, they had made a scheduled date for the carpet to be installed. The day of installation, I was told that they were trying to contact me and they didn't have the carpet in, but the installation date was already set forth so, I was skeptical.

I had a carpet installed by Empire Today in two bedrooms and a hallway. The quality of the product is good, and the price is good too. I'm satisfied with my experience and I would recommend them to a friend.

I was extremely happy with my carpet purchase and installation. They installed the carpet the next day after I placed my order with the salesman. Very quick service. The installers were very nice and professional. The only complaint I have is that they did scratch some paint off my stairway banister and spindles. So I had to fix that with touch up paint. Otherwise it was an overall good experience. I love the new carpet. It really makes a huge difference in our home. Would use Empire again.

If you can, do not bother with this company. I had Empire come out with lady to give me a estimate on carpet for my home. This lady was not so friendly and pushy. The consultation began with the needed measurements for my home and viewing of some carpet samples... When I found the color of my choice she typed in some numbers in her tablet and gave me an extremely high price. I told her that I was not paying that amount for the carpet and I will be looking into more estimates. She then went down, again and again to a good deal that I was sold on. Moving on to installation day, Empire came with a young gentleman that looked about 18 years old (if that) and a adult about mid-thirties maybe... They came and put the carpet down which look nice once they were done. But, when they left I found that carpet was not laying right at a threshold that meets into one of my bedrooms.

The floors I had were 22 years old so it was time to upgrade. And I was satisfied with the kitchen flooring installed by Empire Today in my home. The floor is great and very well made. My husband was the one who called Empire and they answered and came on time. I loved the salesman. He was nice and excellent. The installers who came to work were good as well. My friend also took Empire when I recommended it to her.

I had some bad experiences with other companies and Empire Today was reasonably priced. I purchased a carpet as well as some wood flooring for our living room and three bedrooms. The flooring was installed a month and a half ago and the installers were able to finish the job in one day. The carpet is nice and soft while the wood flooring is very durable, scratch-proof and wet-proof. I like both of them and I can’t ask for anything better than that. As a matter of fact, I’m thinking about getting the kitchen done with the wood flooring and have the same guys back, too.

I've used Empire Today before because of the cost and the quality carpeting. They also did a good job of installing the carpet and it was a nice detailed work. That has been a good experience so I purchased from them again. This time, they installed carpets in two bedrooms and in the basement playroom of an investment home that I have and I'm going to sell.

Installers showed up. Didn’t have all the material, told me it was not part of project, showed them my contract where it was clearly part of the project, they had wrong color trim, told me that was the color we picked, again on my contract it stated it was to be white not rosewood, they immediately said they could not do the floor. Didn’t even try to get material from the shop which was only 30 min away, then I called customer service got the runaround, called the salesmen Pete.

Empire Today had half price off sale. The rep was very nice and accommodating. When I changed my mind and took out a room and added something, he didn’t act like it was a big deal. He didn’t make me feel bad about changing stuff after I ordered it. Also, the installers were quick, efficient and they cleaned up. Empire was really good but their price was high, even the half price off is a high price compared when trying to get something really cheap. That aside, I’m happy with Empire Today.

I recently purchased $7,000 in new floors for my house and nothing but issues...The vinyl has air bubbles everywhere and have seams that were done sloppily. Then they had to shave my doors after they put in a subfloor I did not need. When they shaved the door it is uneven and needs replaced. Looks like a child with a saw got a hold of it. They left the old vinyl in the house and installed new over instead of tearing out as they said they would. Carpet was even worse experience. They scuffed my walls and now need a painter to touch them up.

Louis, the sales rep who guided my purchase, was not pushy and was very easy to speak to. He went above and beyond by measuring all rooms we were thinking about doing and then listened to me and helped craft a product and plan that was exactly right for my needs. I experienced a hiccup during my installation process whereby I scheduled an installation for a Saturday and unfortunately their truck broke down. This caused me to have to reschedule to a day I was working and was not able to oversee the installation.

Empire installed laminate flooring in my living room, kitchen, hallway, and master bedroom. The guys that came by and installed were awesome. The guy that sold the flooring to us were awesome as well. However, the follow-through on anything after was horrible. I’m a little disappointed with Empire. I’m supposed to have a lifetime topical moisture warranty on my floors. I have two spots on my floors that have gotten wet and are bubbling. Two weeks ago, this guy was supposed to call my wife back about coming out to replace those sections on my floor. The issue came up under a month of having them installed. I didn’t even have the floors for a month and I called them and they gave me this runaround, so I told them to come by and take the floors out of my house because it was under 30 days.

The rep from Empire Today came to my house and showed me samples with prices. They were less expensive compared to other companies. The carpet was of good quality and it was installed to my liking. The installers were very professional, patient and kind. They did well and I was impressed with them for the time they spent and for their willingness to answer my questions.

I considered two brands other than Empire Today and they were similar but we were really impressed with the Empire salesman. He was helpful and knowledgeable, and we felt confident going with him. They installed carpet in my living room and I like the feel of it.

The whole installation (Carpet - Living room flooring - Kitchen flooring) and quality of work was very good. The only problem I had was getting the final payment getting taken out. I spent many phone calls to numerous people to finally get the carpet payment paid, it was quite a bit of hassle for me. This portion of the deal was the only problem I had, it took 3 weeks to get it squared away. I finally called Jeff ** the consultant and he got it taken care of for that final payment. (Thanks Jeff).

Empire Today has caused me so much stress. THEY are the worst COMPANY I have ever dealt with. THEY gladly took our money and we are so unhappy with the flooring and called them the very day it was completed. No one there cares nor has bothered to come back to our home to see the work that has been done, they lie frequently. This company should be ashamed at the way they treat people. Just look at the reviews. So many unhappy consumers with the same story. Why can’t someone stop them?

Had a vinyl floor installed in an upstairs bathroom and also had the old floor removed. Every bit of this project went well from sales to installation. This usually does not happen with home improvement projects so we were very pleasantly surprised. Also everyone we had dealings with was very professional. Will definitely use Empire again.

I needed a new flooring that was all rugs. I asked someone about Empire and I was told I would do better with them. I had carpets in the dining room, the living room, the stairway and the hallway that leads from the stairway. However, I was wondering if they were taking the money from my account. I have been sick in the hospital and I'm kind of behind with my mail. I've talked to someone and they promised to do it one time and I waited two days putting up hospital appointments while Empire made up their mind to send me someone but I couldn't understand what they were saying. I would not recommend Empire to a friend. But, they did fine with my flooring.

I had my carpet installed by Empire Today. It was for a summer home that we have. I like their price and availability. Also, the installation people were fine. I wish they got there a little earlier but besides that, they did a great job. I would recommend Empire Today to others.

A month ago, I had Empire Today install a new carpet. I looked at others but Empire Today matched their prices. They were great and very nice to let me reschedule the installation since I wanted to finish painting. The installers came at about 2 pm and worked until they got it done at almost 9 pm. They did a good job.

I had a very nice experience with Empire! The quality of the carpet is very nice and the installers were very professional and quick. I love the design of the carpet, which is so modern. The light gray color was just what I was looking for. It matches perfectly with the color of the walls. I didn’t know that Empire had carpet with such a contemporary style.

When calling for an appt, customer service could not be more helpful, however when I needed them to help me with a problem, they were useless. My blind needed repair under warranty, I was charged 75.00 for them to come to my house. The blind was removed, and almost 3 months later and at least 8 phone call to customer service, I still have no blind. I was told that Empire does not deal with the manufacturer anymore, and I was responsible to have the repair myself. So helpful to get the order, but any problems they are awful! My claim #**. I can not add an image because they still have my blind.

I previously wrote a review on my experience with Empire Today that was less than favorable. I had issues with lack of remnants left in case of any future emergency, with a screw that was not reinstalled appropriately which allowed my puppy to get it and luckily I was able to retrieve it before any damage was done, and lack of follow up on requests from me by your sales rep.

It was Empire Today's commercial that made me go with them over another company. I got a rug from them not too long ago. The cost was too much, but I wanted it.

I was looking for somebody who knows good carpets and knows what they're doing, and Empire Today's sales team was very knowledgeable and friendly so I chose them. We had them install carpet in my living room and bedroom. The carpet has met my expectations and I'd recommend Empire Today to friends and family. One gets their money's worth.

A man from Empire Today came to the house and they have the carpet my husband and I agreed on. We got it at a good price and we had them install carpet in our living room, hallway, entryway and upstairs foyer. However, they did not do right in one bedroom and when we closed the door, it bent both the door. My husband had to do something himself ‘cause we never got a callback. He laid something down and it’s okay now.

We are very satisfied with our carpet and installation from Empire. The only thing that would have made it better is if it had not been delayed by a guy calling in sick on the installation date. The carpet looks great and is holding up very well so far.

My experience with Empire all around was outstanding. Thank You! I will recommend Empire to family and friends. Customer service was great. The salesman was on time and detailed about ordering. Service crew was very pleasant and courteous. Thanks again.

Let's be clear as far as the carpet I received from Empire it's Great and worth every penny. Now as far as the installation it was awesome. You do see that I said it was because I am now able to close any door not a bedroom nor bathroom and when I informed customer service I was told that someone would contact me. Well it's been almost if not a month and no one has called me yet.

Nice carpet and install! However baseboards are marked up. Would use Empire again! But other installers. Carpet looks beautiful and color is good. Thank you! Very good texture and feel of carpeting! Ok thank you.

Everything from the initial consultation, communication, and installation were excellent. The consultant didn't try to up-sell us into a product we didn't need and was respectful of our timelines and preferences. Carpet looks great! Wish we had done it sooner!

Alex was so awesome at our consultation appointment. 1000% professional and knowledgeable. Installers worked very hard and were very careful. Overall, a great experience. Will call again when we do new flooring or carpet in the basement. Years of hearing that commercial paid off.

The carpet installers were fast and thorough - in and out in 1.5 hrs. They showed up within the window, too. We are very pleased with the results.

It was a huge mistake to select the Empire Today to install new laminate floors in our home. Their sales representative made so many promises to us: affordable prices, good quality of their product, high professionalism of their installers. Unfortunately, quality of the product and the result of the installation leaves a lot to be desired. Top layers of laminate planks are too thin. They are not durable and not scratch-resistant. Baseboards are made from very cheap material. A few planks were not joined properly, which was resulted in gaps between them. Some baseboards didn’t fit snugly to the floor, forming slots. After the installation, all baseboards were covered with very noticeable holes from nails. Corners of baseboards look ugly. This list can be bigger but honestly all the mentioned above is not our main concern at the current time.

Very happy. Great service from purchasing and installing and customer support was awesome. A great company that takes care of their customers. I have used Empire in the past, always a good experience. I will always go to them first, when I need new flooring.

The only issue we had was with the installers. They played their music and my sister who has dementia bedroom was in the area being carpeted couldn't hear her TV. Also they left a mess when they were done. They also left file on my bathroom floor.

You sent someone out to inspect job, we showed him the issues. Waiting on corporate to get back to us. Hole in closet, stains on rugs and newly painted walls scuffed. Just waiting on someone to get back to us, just letting you know the work was sloppy.

Love how quickly they could get it done and it looks gorgeous. They moved and put back all my furniture. The salesman and the installers were professional. I love the quality of the product I chose. I wasn’t rushed and all my questions were answered.

Couldn’t be more happy with the overall experience. Sales rep was knowledgeable and sensitive to our budget and timeframe. He was also very quick with follow up questions. The installers were dedicated artisans that made sure everything was perfect. I would highly recommend Empire Today to anyone!

Had Empire Today install Laminate flooring which is now fading under an area rug. Neither company claims responsibility. Empire states they only cover installation for a year and will not provide any further assistance. Very rude on the phone and hang up on me when I was trying to get information. Mohawk states that they are not responsible for fading as it is the rugs manufacture responsibility. On-line research states carpets will not cause fading on laminate. Just trying to get one of the companies to stand by their product.

I was told to expect them between 8-9 am on the day of install. I received a call at 8:30 saying to expect them in about 45 minutes. They showed up at 10:30. Then they said it would take about 3 hours. I had arranged for someone to be there, but they needed to leave at 2:30. At 4:00 they finally finished and were aggravated they needed to wait 5 minutes for someone to come to the house and sign off on the work. The work was well done and I love the carpet, but the installers were terrible as far as customer service.

The installers were awesome. They worked hard and efficient. Did not really take a break and were respectful of our house and belongings.

Empire Today did a great job of installing our new floors. The Sales Rep, and Installers were excellent and were very professional. The finished project looks great and added great value to our home. I am glad we selected Empire Today for this project and would certainly recommend them to friends and family.

Very nice and respectable people. They helped pick just the right carpet for our budget and made it work. Everything came as expected and on time. Everyone involved had very good communication. We would use them again in the future for carpeting.

All around good job. Sales rep came out fast, was very helpful walking us through choices and the install went well too! And it was a good value as well! We are very happy with quality price and service! We recommend Empire over the big box stores by far!

Very happy with whole experience. Our salesman was knowledgeable and helped make our decision easy, pricing was very fair for the quality product. Installers were polite and did their job quick and efficiently. We will recommend Empire for sure! Thank you for everything.

Empire Today is the BEST!!! Svetlana the sales rep was great in helping us pick out the best product. We received awesome discounts because of their sale and our willingness to have our installation midweek and to move up the date of installation. The installation crew of four gentleman was top notch and professional, very courteous and respectful of our home. I think the crew was #** based in Tampa, Florida. I couldn't be happier with Empire Today's service, professionalism, and product. We finally have the perfect flooring that we love! Thank you, Empire Today! You're GREAT!!!

I am pleased with the overall carpet. I enjoy the color and extreme softness of the carpet. It is easy to clean and feels great to walk on. My only complaint is I noticed there are a few strands that seem to be coming up near the top of my stairs. If I notice more, I will contact to ask for correction. Overall, a happy customer.

I’d like to say that everyone I dealt with from the salesman, to reps on the phone, to the installers were fantastic very professional and courteous. I do have a couple issues however. The first being pricing, in the future I will be more diligent and probably shop around. The reason being we cancelled a laminate floor install after the consultation, and a few days later were offered an enormous discount, and although I appreciate the discount it makes me think that I got ripped off on the carpets, if I cancelled them could I have gotten a better price. The other issue is with the laminate flooring. They look great and we are happy for them. Over the Thanksgiving Holiday it was brought to my attention by a few people that the floors that go under the baseboards are not secured down by a molding and are free floating. There is a about an inch and a half space between the baseboard and the new floors where the floors are not secured to the floor.

I had Empire Today install carpet in my whole entire third floor. I liked the color and the texture of it. They were also more affordable than other companies and were very helpful. I had a small issue where they did three no shows. I made appointments and they didn't come to my house. Then I got a hold of a supervisor named Greg and he said that I'm going to go with another company and gave me the date. He also gave me a discount, and made sure I got my carpet. They took care of the problem which I appreciated.

Most of the carpet and hardwood floor companies pretty much sell the same stuff. It was how fast they can install and then price that I needed to think about. I decided to go with Empire Today as it was convenient. They had the materials in stock unlike with other companies where we would have to wait at least a week. I had a carpet and hardwood floors installed in the bedroom, hall room and kitchen. I like the overall look of the flooring and how it matches well with the other floors that were preexisting.

Empire was recommended to me the first time I used it. I'm now a second-time user and I had Empire install hardwood floors in my bedrooms. I liked the floor and it met my expectations. but I had a discrepancy in the way that the floor was secured, whether it’d be floating or glued down. I didn’t have the option and we didn’t discuss it during the sales process that it needs to be covered. When I selected the option during the delivery, it was more. So, I was disappointed with it buit other than that I had a good experience with Empire.

We have an apartment and the carpet was installed throughout by Empire. It was convenient that they came, measured and got everything done at once. I also felt like they’re somewhat negotiable because of the initial cost and we’ve bought other stuff from Empire. I like the color of the carpet a lot. The installers did great. They were on time and they were efficient. They also cleaned up. Overall, it was a positive experience.

We had Empire Today put in hardwood flooring in the kitchen and the hall. My husband picked them out and they did a good job. They were also very nice people. And the flooring was really nice too. We like it. I would recommend them to someone.

Our builders recommended Empire Today, and we had them install our wall-to-wall carpet. The price was reasonable and I had no trouble during, before, and after the service. I would definitely recommend them to a friend.

First of all let me start with my wife and I were moving into our new house the next week on Tuesday. We had a quote from multiple contractors and Empire beat the other bids. I didn't show any contractors the other company's bids which was nice but if I knew that they wouldn't do the job after their company representative had seen the job I would have and I’m going somewhere else. The rooms were down to the concrete and all they had to do was lay some new tack strips and install the carpet.

I had quite a bit installed by Empire Today. At one point we got the vinyl kitchen floor. Another time we got steps and hallway. Another time we got one bedroom done. Another time we got a different bedroom done and got multiple area rugs. We also got a second one about a month or two ago, a 12 by 12 or 12 by 14, but about five or six different times. You can't beat their prices and next day installation. They're always my go-to people and I always go to them. I like my kitchen floor. I got a small kitchen but it's a stone-looking vinyl and the installer did a phenomenal job doing it. I like the design and style, the colors of it, the whole thing and how the guys did it. I got all these corners and little cabinet areas.

I like Empire and they've also done work for me before. So, I had them put linoleum in the kitchen and the bathroom. It has met my expectations and its cost was very good. Empire is a good company. They did everything right, and I would tell my friends that Empire has always done a good job for me.

Empire Today did a good job installing carpet in my basement. It has met my expectations at a cost that is pretty fair. Aside from the way they carpeted the stairs, I also like how good and soft the padding is.

Our experience with Empire was great from beginning to end. The representative that came out was professional, courteous and very well informed. He made us feel comfortable in our decision. The installers arrived the next day and we also professional. The quality and workmanship are exceptional. I would highly recommend to others for their flooring needs. I will definitely return for mine.

We have a place in Hedgesville, WV. We had carpeting put in and the project is not complete. The first day I had someone wait for them. They never came. Called at 4:40 PM and said they wouldn't be there until the next day. We don't live there full time so I had to make arrangements a second time for someone to be there. The whole floor was to be carpeted, but it isn't. A big square in front of the front door doesn't have any carpet on it. We have called numerous times and just get lip service from the company. A person called and asked how it went and when I returned the call no one answers or calls back. I have a Reference #, but no one wants to hear about the unprofessional job that has been done. This company is the worst I have ever dealt with. They were real happy to take my money, but only do a half assed job.

I have logs put in by Empire Today last month and the cost and quality were all right. I already paid the first bill they sent me. Everything was okay and I'd recommend Empire.

I like the color, texture, and durability of the carpet I got from Empire Today. Its higher price-wise compared to other brands but their sales rep was pretty good and the reputation of the company is why I went with them.

Worked with 2 teams (hardwood & carpet). Both teams were excellent. Efficient, polite and easy to work with. The hardwood installation took 2 days with a lot of prep - team lead explained everything without issue. Carpet team took 3 hrs; less explanation needed but easy to work with. Sales rep was great in providing options and giving me time to think and decide on the path I wanted with no pressure and helped with cost saving options! I'd recommend Empire Today to friends & family!

We had vinyl flooring installed by Empire Today in the living room, dining room, hallway and bedrooms. We’re very happy with the quality of our flooring and I like the wood veneer’s design. Compared to other brands, their cost and quality is good. We love the product and everything about it but the disposal of the leftover product didn't go as planned. The installer didn't have room on his truck to take all the old carpet back with him and he promised to return in a few days to pick it up. But he didn't return in a week, so I called customer service. The installer called and said he'd be by in a few days and he didn't come. I called three times and finally, I gave up and threw it away myself. Other than that, it was a good experience and I would recommend them to a friend, but we’d also tell them to make sure as far as the disposal of the product is. As frustrating is the disposal of the product was, it didn't take away from the experience otherwise.

I like working with Empire Today. When they came to the house, I could check the colors and look at everything against my walls and furniture which I couldn’t do with other people. I had carpeting and blinds installed and their products have better quality than others brands but at have same cost. However, I called customer service today because I got a real big pull on the rug. I bought this carpet specifically because the gentleman who came here told me that it was cut loop so there would be no pulls.

This is the 3rd time I have used Empire and each time has been an excellent experience. This is experience has been the same. The installers were pleasant, professional and did an excellent installation. I did actually recommend Empire to a friend and will not hesitate to do so in the future. Thank You Empire for providing exceptional product, service and customer service and all at an affordable price.

I liked the color and the texture of the carpet that was installed by Empire Today in our bedroom. It's very similar to the carpeting that I had which needed to be replaced. A friend had Empire and I heard that she had a good experience, so I took her word for it. Empire's installers did what they had to and they were as fast as they could be. They did a great job and I had a very good experience with the whole process.

Gonna start from very beginning, the salesman shows up at almost 8 pm after I wasted an entire day off waiting for him, should have known I was gonna be in for it but I gave the salesman the benefit of the doubt. The day of the installation comes and I get a phone call at 730 am saying I was the second stop, well again an entire day off of waiting and they show up at 6 pm to start the install, ok whatever, at least they’re here. So now, 5 months later, the carpet has changed colored, has rips and tears in it, set up an appointment for them to inspect it, nobody shows up, again a wasted day off. I called 3 times and all 3 times they say they're trying to reach the tech but he's not answering. Finally at 7 pm I call for the last time that night and they say I never had a set appointment... so I put in a complaint, they state somebody will call me in 24 hrs, nobody does.

I looked for something really quick to put in so I could sell my house and Empire Today installed carpet in our basement. They called to set up the installation and their staff was great. Plus, the installers were really nice and did a great job.

My daughter got her hardwood floors through Empire Today so I went the same route and had them install carpet in the living room, hallway and dining room of our home. I like the color that we picked. It’s dark and doesn’t get dirty easily. I also got 50% off on the installation. The guys who did the installation did a good job of moving the furniture around. They didn't break or scratch anything, so it was all a good deal.

Empire Today deals with floors and I had dealt with them before. I had them install laminate flooring in our dining room, and I like its color. The installation was good. I had a great experience and I would recommend them to friends.

Empire came out to measure my family room for a new carpet for Thanksgiving. I hired people to move everything out of the room the night before and called Empire to confirm they were coming as my sister took the day off to be there. The next day, installation day, they canceled. I called since it was Monday. They promised to do it on Wednesday and canceled again. I had to change all my Thanksgiving plans. When I called back, there were no apologies for ruining my Thanksgiving.

My salesman was wonderful. He was so helpful and courteous and made selecting carpet, wood flooring and kitchen flooring effortless. The delivery and installation went off without any problems or issues and I highly recommend Empire Today. My home had flooded and all of the flooring had to be replaced. I feel like I got quality products and a great deal on all of it.

My wife and I could not be more pleased with the entire process of having the upstairs of our house carpeted. Our salesman, Chris, was quite helpful in explaining our product and pricing options. At all points in his consultation we felt comfortable and knew he was giving us exemplary service. The installers were professional, and their attention to detail was unparalleled. The installation took one additional day, because our house is old, and the installers wanted to ensure that the patterns in our carpet lined up perfectly. This delay was entirely understandable, and I sincerely appreciate their efforts. The price of our carpet and installation was the lowest of the quotes we received, and I am thrilled by the value of the product and service provided by Empire. I would happily recommend Empire, and specifically our salesman and installers to friends and family.

Everything was perfect from making an appointment, seeing the salesperson (very knowledgeable which made our choice easier) the installers were on-time, polite and neat - we are enjoying our new carpets and are telling everyone about our great experience with Empire.

I was replacing something old and I had wooden floors installed by Empire. I like their product, but something that was written on the contract was not explained to me and I didn't like that. It was too much for me and there was nothing else they can do. Empire Today should tell their customer every detail and before refinancing anybody, they should tell them, “This is what's going to happen. This is your interest rate. This is this.” They should tell them the ins and outs so the customer is clear with the interest rate. But they would just tell you the good thing and then later on when you see your statement, you see different charges. And when you call and ask, they say it’s not them, and they all refer everything to the bank. If I knew I would be paying $29 every month on the interest rate, I wouldn’t have taken that because it’s too much. I’m dissatisfied with my experience with Empire Today.

Easy and fast to schedule appointment. Sales rep showed up on time and easy to interact with. Installation was offered for the next day which was scheduled within a 4 hour window. Called near end of 4 hour window to cancel and reschedule another day. Made promise couldn't keep - I could have scheduled it for another day if needed but was offered next day. Once here for installation went okay, except later noticed that piece in small closet under stairwell installed in wrong direction. I had specifically asked for carpet just for stairwell, that would wear well and look good on stairwell. It looks nice until you walk on it. It shows every footprint and makes the new carpet immediately look old and worn. Something you could never have noticed from small sample shown when deciding which carpet.

We were looking for new carpet for our basement. Checked a few places before calling empire. The service to measure up and quote was spot on and the price was better than we had seen for a top quality carpet. The installers were right on time and efficient. The entire process went very smoothly. Will definitely use again.

Works that installed my floor did a beautiful job. I have more floors to do. I hope I get the same workers to install the rest of my floors. I am very happy and pleased. With the installment of my floors. I would highly recommend Empire to my friends and family. Thank you Empire. Love my new flooring. A1 company. Great job well done!

My experience with Empire was very positive. The first crew who came out to install recommended a different product than I had ordered which was being installed over my tile floor and they were absolutely correct. I reordered another product and another crew, headed up by Jorge #**, arrived on time to install my floors. Jorge's attention to detail as well as going above and beyond my expectations was amazing.

The sales person was prompt, courteous and knowledgeable. The installers show up precisely when they were scheduled. They worked efficiently and with full regard for us, and our furniture. The installation went without a hitch and the result is fantastic. This entire experience could not have gone more smoothly. Great job.

I had a carpet installed in two bedrooms. When the Empire rep came out, he showed me the different carpets and I picked one that had a charcoal with black and gray color. Empire Today is good and they come in real quick.

I've been run through the winger with this company and Robert in customer service at their corporate office is the worst of them all. On countless phone conversations he was rude and not helpful with understanding my situation. Go elsewhere.

Empire Today had a good price for vinyl flooring and they did a good job installing it for me. They took two days because of the weather, but everything went fine. The experience has been very satisfying.

I reported gaps between the planks of my luxury vinyl floor 2/19/17. This is 11/27/17 and it's not resolved! There is rarely a live person answering the phone and the appropriate people don't return calls. It has already been determined that the cause of the problem is improper installation. At this point, all I want is my money back! I had ceramic tile removed and it's only right I pay for that, but I want the rest refunded. I've been informed that I can either get a new floor or get "half of my order refunded".

Empire was better when we considered everything and it was a better deal all things considered. We had them install the luxury vinyl plank in the entire downstairs as well as the kitchen, living room and dining room. We liked the design more than anything else, as well as the price. We’ve had it for a couple of months now and we’re really satisfied. The installation was excellent and the installers did a really good job. They were done faster than we thought it was going to be and took them less than two days. The quality of their workmanship was really high. It was good and I was really tickled with that. Empire was a better way to go.

I have a very good experience with Empire Today. They offered a competitive price and I had them update the carpeting in my bedroom. The rep who came out to measure the carpeting and gave us the contract was very precise and professional. The gentleman who came and did the installation was way above board. He arrived when he was supposed to and he was very courteous and respectful of our home. And he did an extremely professional job installing the carpeting within a reasonable time.

I had a laminate floor installed by Empire in one room and then they carpeted the stairs going up to the next level from that room. I considered other companies but those were the specifics from the boss, my wife: from Empire. We had carpet before so all of the stains are now gone and our new flooring is easy to take care of. It looks beautiful and it's easy to clean as well. It took them one day to install the flooring. The guy that measured the room for us was a bit of a slacker though. He missed that we had a fireplace hearth so we had to spend an extra $200 for them to undercut it so the laminate would slide under it. But the install guys were fine and they did a good job. We had to call them back after the carpet got put in so they could finish the trim. My experience with Empire was very good and I've already told other people about Empire.

Our carpeting from Empire Today is beautiful, and it was a lot less pricey than around here. We had three bedrooms, a living room, and the hallway installed with the carpeting. Empire's sales guy was good. He came to the house and he knew what he was doing. He also did our son's house and our daughter's house. Our experience with Empire was very good, but the men that came the first day said there was too much work to do. So, they didn't do everything until the next day. Also, the front of the bathroom door is a little messed up. We didn't go through the flooring, and when I scrubbed the bathroom floors, I saw the holes which I didn't see until after they left. They didn't put it right up to the tile, so I'm going to have to get someone to fix it.