Empire Today Reviews

The people that installed the carpet in the living room were very nice. The only thing about Empire was that they never came when they said they would. They even called me and sometimes, I waited all day and they didn’t come. But the people that put in the carpet were here on the dot when they called me. I really liked them. If I ever have carpet again, that’s the same thing I want. I love my floors because I had the best padding put down. The color matches and it looks nice. They did a good job.

I got laminate flooring that looks like burned wood for my den. The installers from Empire Today were super nice, and if I have any more flooring to put down, they are exactly who I would call.

Vinyl flooring installation - 5 times they have come out. Replaced the floor twice and now a 3rd time. Each time I have to take days off work. Soon I could have paid for my floor with lost wages from work. People on the phone are nice but lack of communication thru the company as far as I see. 2nd crew damaged the surface of my brand new stainless steel dishwasher. Called and informed 4 different people. No one has come out to even look at it. 3rd crew showed up today to tear out and reinstall floor but instead said it was too big of a job and left. Just received a call saying the 4th install crew will be out later today. Still no manager to check the damages.

Empire Today took my thousands and never did the work I paid for. THEY SCREWED UP MY ORDER 3 TIMES & AFTER THEY ripped out my carpet on stairs & hallway they took off & have not installed my floors... They it was too difficult for them to do. I thought they were flooring professionals... Don't hire them. They are incompetent & customer service is worse. I called to follow up & the salesman who was the only contact I had told me it's not his problem & not to bother him because it's his day off/on a Monday... Yeah run away all!!!

Hardwood flooring in our master bedroom was done by Empire Today. The installers were good people, and they were courteous, efficient and timely. It is easy to keep it clean. I have also used them before already. I recommend them.

I’ve had a good experience with Empire Today. I had them install a carpet in my master bedroom and it looks good in the room. I’ve used Empire for half a dozen times already. It was easier that way as compared to looking for other companies. The installers were great and their salesman was goo. I have referred Empire to a couple of customers and they’ve bought from them.

The job done installing the sheet vinyl was done good and looked good, but after about three or four months there started to be bubbles in the vinyl as if the glue that was used didn't hold. This is not happening on the entire floor, just on a few spots and it make the room look bad. We did not call Empire to see what if anything we could do to correct or smooth out the sheet vinyl but we paid and owe too much for this to have happened so soon. I LIKED the floor, otherwise the quality and experience was good.

We were overjoyed when our beautiful new floors were installed. We needed something that would hold up to our kids and our dogs and the sales rep recommended their low maintenance laminate flooring. That was the end of the great customer service. There was a small spot, where it looked like the flooring was lifting. Smaller than a dime size in between two boards. We left that alone because it seemed so minimal until it started happening on a larger scale in our entryway. Our transition between the carpet and flooring had become detached. We called to have it fixed. They told us someone would be out to assess the issue in the entry and fix the transition. They could provide a date, but not a time, so would update us.

A friend of mine had her home done by Empire and I liked it. My entire home has hardwood flooring except for the master bedroom so I had it done by Empire so it'd all match. The color was pretty close to what I had and it was nice. The installers did a good job and cleaned up after themselves. I'm satisfied and I'd recommend Empire.

This is a new house purchase for us so we were changing things to our taste. There’s a company here in town that we went and talked to and we didn’t like the way they treated us, so we called Empire. We had them do carpeting in three bedrooms and an office. We got their highest quality and that was the quality that we were looking at from Caro-San. When we called them initially, the sales guy came out and brought everything with him, and he explained how they worked. He was very conscientious and he made sure everything was followed up on.

I'm a repeat customer of Empire Today. I just had my kitchen done because I was very satisfied with the job they did initially with my laminates. I had trouble getting my floors installed and it seemed like it was going crazy. What had happened was because we had water damage they had just taken up half of the flooring and left the other part down so at first when the sales rep came, they could just finish that off. But because it was done long ago it had a different locking mechanism so we found out we had to have the whole floor done. So it was more money than I had expected. But then finally everything worked out. I have the vinyl that looks like tile installed and I'm satisfied with how it looks and the installation went well. I don’t have to worry about it getting wet especially being that it’s in the kitchen. When they came back and got it straightened out I was satisfied with my flooring in the kitchen and I would recommend them.

We had a salesperson come to our house for a free estimate. He told us that he was new and this was his first job. He measured our bedroom and got samples to show us, he went back upstairs to remeasure our bedroom he fumbled a lot. He tried to get a quote for us from his computer and said it wasn't working. Right that he was going to go to his car to call his boss and he would have a quote for us in 5 minutes. I looked out our window and he was gone. Wtf. So I called the company to tell our problem and the lady on the phone was shocked and documented what happened. We rescheduled for the next week and said we want someone who has been with the company for over a year but after thinking about it we are going to go with another company.

Too big for its own good. Do not use this company, it is not worth the cost savings. Between the salesperson, the off-site foreman and corporate, no one is communicating effectively, and the customer loses. I regret not working with a local business. I have learned my lesson.

Empire Today installed our carpet in the living room and one bedroom. The product has met my expectations. The price is reasonable and they're very courteous. They were on time.

The carpet was replaced and installed on 3/14/18. The three men who came out to remover the other carpet and re-install the new were polite, and professional. We appreciate their time and hard work in installing the carpet correctly. We are happy to be done with this adventure.

Scheduled an appointment for an estimate, no one showed up nor called. I did call Empire and was offered $50 "for my trouble." Declined the offer... can only imagine the type of service this contractor would have provided had I actually hired him! Do not recommend working with this service.

Thomas was great; very knowledgeable. I am slightly disappointed in the lack of "cushy-ness" in the padding. The installers worked themselves into a coma. I am very impressed with their work. They got to work right away and did not take a break until it was finished - 7 pm!

We had three separate jobs by Empire Today for the carpet, wood flooring and vinyl tile. The wood floor was good. It was prefinished so the edging wasn't rounded. So it was really sharp where you walked off the wood onto the carpet. They were going to put another tack strip there to build that up so it wasn't as bad, but they haven't made an appointment to come back to do it. No one has ever called so that's been a bummer.

I had laminate floors installed throughout the downstairs at our home in 2013. Initially, Empire was very responsive and accommodating during the purchase and initial install. Little did I know, moving forward, Empire would be a nightmare! After the initial install (right after) I noticed that the floor would give in some places (dip)... I thought, this is odd, the entire first floor is slab/concrete. The installer told me that this was normal and it should settle. Silly me for believing this, but how was I to know... never had laminate before. 5 months into this "Newly Installed" floor, we noticed that the panels flooring started shifting and sliding around. We called Empire several times and finally got someone out more than 30 days later. They replaced the areas that were affected and off they went.

A very good friend of mine had Empire put her carpet down as well as my sister and they were all pleased. My sister had a little problem but they reached out and reimbursed her for the damage. So I was familiar with Empire Today and had them do quite a bit of work for me. I had laminated flooring installed in the hallway and closets. I was pleased with that so I decided to go back to them and had vinyl planks put down in the family room. Then they're supposed to be coming back on the 17th to put carpet in one bedroom. I like the durability of my flooring. I'm also pleased with the workmanship more so than anything. Empire is doing a very good job as long as they stand by their work and they seem to do that. So far, they've been very reliable and they go on extra to please their customer.

I SIGNED A CONTRACT AND GAVE A DEPOSIT TO EMPIRE on 2/5/18 with installation to take place on 2/8/18. On 2/7/18 I received a text message confirming installation for 2/8/18. That evening I received a telephone call asking if we could change the day of the installation due to the Eagles Parade. I said no because I purposely took off for the installation and I live in Northeast Philadelphia, nowhere near the driving issues that might exist. They were okay with that. Today I received a call from Empire Today telling me that they did not have the carpet I purchased in stock and therefore would not be able to deliver on 2/8/18. I let them know I did not believe them and canceled my order with them asking them to return my deposit. Just as I am bound by contracts that I sign, Empire should be bound by their contract and signature and not be able to make up a lame excuses for breaking the contract.

Empire Today had a 50% off deal around Christmas time. I had them put in hardwood flooring in the living room and in the dining room. They had a great salesperson and she didn’t pressure me. She gave me the price and everything and we agreed to it. The installers also did a really good job. They were here on time, they did what they were supposed to do and took everything with them. The quality of the flooring is great. It shines and it's really nice. I don’t have to do anything to it but wipe the dust off now and then. This is the best experience I've had and I'd tell others about everything that I had done.

The fellow from Empire Today who initially came out was professional and polite. But I had to recall them because the area that was tacked down and nailed down came up. Another fellow came out and he retacked it. He was very professional. The carpeting in the den looks good. We just put it in a couple of months ago, and I'm happy with it at this point. The quality of the product is good. And even though there was an initial problem, the follow up was good.

My wife, son and I recently purchased A new house. The flooring in the house was in need of replacement so we hopped online and quickly found Empire Today. I was really excited to see that in some cases they were able to install the floors next day. This was a plus for us because we only had two weeks till we had to move in. So I ended up having to take off work to meet with the Empire Today to get an estimate and pick out the flooring. Unfortunately they never showed up or called to let me know they were not coming. I call them twice and they could not get a hold of the employee that was supposed to be coming.

I was suppose to have my basement carpet installed on Monday. Here it is Wednesday and I still don't have carpet. A crew came today and Monday only to tell me they needed something different to pull up the existing carpet. Plus today the wrong carpet was brought to install. The crew doesn't speak any English and can't explain anything to you. When you call customer service they don't call you back and everyone is on a different page. No one knows what they are talking about or how to get the job done or fix the problem. I am very frustrated with Empire Today and will NEVER USE THEM AGAIN!

I scheduled an appointment with Empire Today carpet installers. They gave me a window between 8 am and 6 pm so of course I scheduled to take off work and use a vacation day. Lo and behold no one called me until 4 pm to tell me that the truck broke down and that I would need to reschedule. I called in to complain. No one could find a supervisor or manager. They left me on hold for twenty minutes and then left me on hold another fifteen minutes. By this time I am at my wit's end. So since my patience was wearing thin I politely cancelled and asked for a refund because I believe that this is a bad omen so instead of continuing with an unprofessional company I have decided to give my business to someone locally and reliable.

I got referred to Empire Today by a friend. Everything was perfect with my experience. I love the flooring and I like the service. They installed hardwood floors in the den, in the living room and in the hallway. It was wonderful. It took one day for them to install everything and I like the way that they didn't leave anything behind. They didn't leave any mess. It was very nice and I really do appreciate that. They were nice and polite plus they did a good job.

The quality of the product (carpet and pad) seems good. The installation of the carpet (physically) was good. The installers left many marks on the wall which I have to have fixed. In their attempt to clean the problem they made it worse.

The salesman was nice. We agreed to have our living room carpeted. When the installers arrived. They were in a beat up, unmarked van, parked illegally on the street, no identification or uniforms at all. And proceeded to track snow, and salt into the house with each trip through the door. Including onto the new carpet after they installed it. This is only just the start. The installer Tech wanted to take my credit card out to his van in order to complete the payment over the phone. For anyone who's ever been a victim of credit card fraud this is a huge no no. I then had to hear him struggle to pronounce basic English words to the person on the other end of the phone to correctly pay the balance on my carpet order.

We have two friends that had work done by Empire so we called and asked them for a proposal. Their cost was slightly less than the other companies, and the woman that came out was very knowledgeable. She talked about what we could do and it was a very pleasant experience. Then the people that came to do the carpet installation showed up on time. There was no damage done to anything and they cleaned up very well after they were finished, so we were extremely pleased. We like the color and texture of the carpet. It was a pleasurable experience, and Empire met and exceeded out expectations.

From Empire Today, I got a carpet in the wildlife style installed in the living room and parlor room. We have been looking around for awhile, and aside from Empire Today's reputation, this particular carpet was on sale. It had a very good price and quality. I like it very much that's what we got valued for money. We're very happy with it and we love the whole thing. Also, the installers were absolutely amazing. What a team. We watched the whole installation and it was professional. They cleaned up everything themselves as well. I would recommend them. We would have Empire again. They’re very prompt and I like the honesty factor the most. They do exactly what they say they’re going to do.

I got some carpet from Empire Today to install at our bedroom. There’s only a little pressure at the beginning. But for the most part from beginning to end it’s quick and easy. I like the color and the price of the carpet. I went by the sales rep as far as the under part of the carpets -- the padding which she seem to be knowledgeable about. When you’re getting padding you should get the thickest padding you can possibly get because the padding will last longer than the carpet – will give out before the carpet will and the carpet won’t be as good as it used to. The installers came on time. They were in and out quick and they did a nice cleanup.

I had seen the work that Empire Today did for my mother a few months ago. So, I also got them to install carpet on the stairways, hallways, floor of dining area and living room of my home. I had a great experience when I was selecting the flooring from Empire and the sales person really worked with me. Then the guys who did the installation were all about business. They were friendly but they did their work. If I ask them to do something, they did it. Everything worked out fine. They knew what they were doing and they did an excellent job. Also, the Empire carpet has good quality. I had to get used to the carpet making my legs hurt because it’s so thick and soft but that’s what I like about it.

Empire Today used to be good because I use them all the time. I had bought a couple of homes and they put in the carpets, and I was always satisfied with them. But now they’re not the same and it seems they got a little bit of a problem. I had some carpeting put in the hallways of an apartment building I own and it took them forever. One day they said they had to comeback because they couldn’t roll the carpet out as it was going to rain, so they came the next day. When they did both hallways, they were short so that didn’t help. They had to come back and end it. It pushed two days there except they were coming back the next day and then didn’t come back in. It was really sad the way they did it. So, it took them between four to five days before they got to each two out of two hallways to get them in. I called Empire and complained about it but it’s like they didn’t care. They have a good product but with that experience, I wouldn't deal with them anymore. They need to check out some of the people they got working. I hope it gets better and maybe they’d call me with something to get me to comeback.

The recommendation that I got from my dad was to go with Empire because they had the warranty anyway. I got a couple of quotes from my contractors and I decided to go with Empire. It ended up being cheaper overall. They came in and did the window treatments for one room. They put heavyweight custom blinds and that part ended up looking pretty nice. The persons who installed them were professional and got it done in around two hours. It was as needed. Empire also came to put in the butterscotch flooring but I ended up getting a refund for it. The subflooring wasn't as good as they needed it to be and I wasn't going to spend more money to fix up the joints for that. Empire was willing to void the warranty to have them just come over and and do the flooring anyways. We had to figure out their policy and what I needed to do to get my flooring done, but everything has worked out fine.

Empire Today did my neighbor's house and so I went on their recommendation. I love that the vinyl tile is not cold on the feet compared to ceramic tile. I could walk on it barefoot perfectly fine. However, I'm having problems with it coming up with spots. I’ve reported it to Empire Today but they need to come back out to fix the problem which is irritating. They scheduled to get me a work ticket and I’m waiting for them to call me back to schedule a day they would come out. It has been about a week waiting for it.

I scheduled an appointment 3 weeks ago for a Saturday morning. No call. No show by the company after verifying thru email. I gave them another chance and scheduled an appt this morning 06/03/2019. They called yesterday and said they have to change the time to 1 pm. It's after 1 and I have not received a call or email about the appt. This is TERRIBLE customer service already...

They gave a good sales pitch but once they had our deposit for the job, they stopped answering questions, left the job poorly done and half finished. Multiple attempts to contact with the promise of a call back with no actual call back. We just want to be done with them so we can hire someone else to fix the floors for my dad's wheelchair. 0/5 Stars.

1/4 round dissolves when wet, should have been told this was not real wood only paper covered particle board. Very cheap stuff, compared to real wood that was taken up. Would not recommend. Would be good to know upfront what materials are being used. Could have bought my own 1/4 round if I knew they were using this type of material.

Empire Today seems convenient. We were going to do it ourselves but it wasn't going to be practical. We’re very happy with Empire's product. The salesman said it would be a couple of days and it ran over a week. Although the time ran over, the installers were great. The only complaint we had was that we were supposed to get a quote on carpeting the basement stairs and after we got it, we never heard anything back about it. We told them to go ahead with it. We’ve even picked out a color. It has not been installed or paid for and we’re still waiting. We would probably wind up going with somebody else because we still want to have it done, which is sort of throwing it up in the air.

We purchased carpet and vinyl flooring from Empire Today. We had carpet installed throughout the whole house and vinyl in one of the bathrooms. We initially looked around and Empire Today had a sale then where they could do both the carpet and the vinyl. We had a great deal plus we were in the area so went with them. Overal, they explained everything, installed the flooring, and when it’s over and if there's any problem, they came right back and fixed it. So far, our flooring is perfect. We had a good installation experience and we’re very happy.

I had Empire Today install some carpet at my front hallway, the family room and two bedrooms. We talked to a few other people and then my grandson found them and we liked the way they sound and we liked the estimate they gave us. My favorite thing about the carpet is the soft feel when we walk on it. It's a good choice. We like the product and we like the service. They came when they said they will and they did a good job. I also loved Empire Today because we’re seniors and they moved the furniture and put the furniture back for us. We’re very satisfied.

My son recommended Empire to us as he had about four rooms in his house did and Empire did a good job for him. So we had them do some carpeting for us in two bedrooms and a living room. Everything worked out really good. I would get them again and would recommend them as well.

James was my first contact and very professional and very helpful. The Installers were wonderful and did a great job. I was very happy with the entire process and I love the Caramel floors. The installers left no mess at all. I would definitely use them again.

My wife likes the laminated wood flooring I had installed by Empire on the bottom floor of our home. It is what she wanted. It matches the kitchen cabinets and some of our other furniture. Empire gave me a good price to do the installation fast. It fit in the budget and the timeframe perfectly, and the installation was a very good job. There are no uneven lines or gouges. One thing that was a little bit annoying was that they gave me a very high quote at first, and then when they called me later, I told them what my budget was and they did it. If they gave the price that they could give at first, instead of trying to sell me at the highest they could, it would have been done a week faster. But other than that, my experience was good, and I would tell my friends to call them.

Empire came out here and gave me a good price. They installed carpeting in the basement, and the guys who came in did a very good job. They were quiet and fast. Aside from the price, I like the color of the carpet and that it's stain resistant. I would recommend Empire Today.

I bought good carpeting from Empire Today and had it installed in our dining and living room. I really like that it is nice and soft. It's better than what I thought, and I'm really satisfied with it.

Worst experience ever! Got new floors that I will have to replace within a year. What's bad is I can't afford to change them so I have to look at them everyday and I am still paying on them. Terrible! Don't get Mohawk laminate flooring even if they say is the highest grade. You know it's pretty bad if a cardboard the box can scratch your floor.

A couple of days after installation, I noticed an area in my 2nd bedroom (approx. 4 x 5 sq ft) where the new hardwood flooring wasn't attached to the sub-flooring. Upon observing this, I called Empire to inform them of the problem. I was told that I would be contacted to schedule a date for someone to come out to assess the problem.

I had a carpet installed in our living room and bedroom. I knew the Empire Today rep, and she presented all the models and I chose the one I like. I like that the carpet is clean.

I like the carpet installed by Empire Today in two bedrooms, dining room, living room, and the hallway in my home. It doesn’t look cheap and it looks plush. I’ve been using Empire for 20 years, and they've always been good and they do a good job. They don’t keep me waiting a long time before they come and do the installation. Everybody has been very kind and very nice. I only had one problem. They sent a young lady who was new, and to me, she was like a deer caught in headlights. But she was just starting out, so I can’t fault her too much, and she was by herself. They finally had to replace her and another lady came out and finally took care of it. Empire is a good company and I would recommend them.

I have two rooms where I had Empire today install carpet. We went to two other local stores, but I went with them when we saw that the customer service did not have to ask the turn-around is going to be. But, our representative did not tell us, "Oh, you have to pull out the molding". So, we had the guys come and we weren't prepared and we lost that day and then rescheduled for another week and a half, and that was not good. Nevertheless, the flooring is good and I like its durability.

We had used Empire Today in the past and we called them again to install a blue carpet in our home's basement. The pricing was okay but it was terrible customer service. This time, we had issues with the installation as they had some reasons why they were unable to install the carpeting and it was on the third time that they came when they finally installed it. It took 6 months or so because the stair didn’t work every time before they would do the installation. And then, the person who we purchased the carpet from said that the base molding shouldn’t be down but then somebody who came to install said that the base molding should be down. So, the installer called his supervisor and that’s what the supervisor said that needs to be done. There was a legit different opinion between two. I reached out once to Empire and we didn’t get a response. All in all, the carpet looks durable but the experience wasn’t so great.

I really try my best to be patient and give companies the opportunity to resolve the issue prior to leaving a review. But after 14 month of the runaround with Empire, my patience has run very thin. I paid over $9000 to get the flooring in my home done before the Holiday season 2016. I was extremely hesitant because of the reviews but not following my first mind, I schedule a consultation. The salesman was great and reassured me concerns. Assured me that I was getting a beautiful, sturdy product. The first installation for ceramic flooring in my bathrooms was cancelled due to not having installers available for the job. Red flag #1! Of course things happen so I was a tad bit aggravated but not overly concerned.

I had some vinyl flooring installed, the price wasn't bad so I decided to give it a shot. Well after speaking to about 6 different employees they all gave me different information on the install. After the installation, they didn't put the toilet back correctly which caused water damage to the bathroom and ceilings. $3000 later it's finally back to normal. After staying in contact with them through the entire process they finally told me at the END that I MIGHT be reimbursed and if so it will take about a month. I normally give people a second chance so I asked: "hey what can you offer to try to get my business again". If they said "sorry nothing" I would've understood but instead, they proceeded to ignore my question altogether. It's been a nightmare working with these guys but hey you get what you paid for. The sales representative was good though. That's about all I have to say that's positive.

The laminate that was laid was not what I was expecting. There are ruts in each segment that appear consistently and are part of the design. I don't remember the product having these ruts. They look like someone dragged something across and severely dug ruts. Could someone please contact me to discuss.

Everything went well, on time and to our satisfaction. I have recommended Empire to others for similar work. The workers were done in about 5 hours and that was four rooms and stairs. They were courteous and professional and cleaned up all the rooms.

I was extremely pleased in the installation of hardwood in the Foyer of my home. I had Empire install hardwood on the first floor of my home, not to mention new tile in the 2nd story bathrooms, AND new carpet in the four bedrooms! I am a happy camper!

A gentleman had come out and went through the process. I selected a flooring that would fit our price range. The man who came out told me what I qualified for and had me sign the tablet. Left me with the financing paperwork for my records. Fast forward. The flooring is installed and a month later we get a bill through a financer I've never heard of in my life and it's 100.00 over what I was quoted. I call Empire several times, talk to several people and they tell me that I simply signed for it. WHICH I DID NOT!! This goes on for a few weeks. I requested a document showing that I signed for it and there was no signature present. They tell me that the first loan I was applying for was denied and the secondary was approved after he had left my house.

The saleswoman helped me pick out the material and it’s nice. She worked with me to my next choice. However, the vinyl was supposed to be in the living room and when they came in, they put it everywhere but in the living room. So, it was a mix-up, but all has been taken care of. I like the color and everything. It matches my wall. I have that solid oak paneling all over my house, in the hallways and then my cabinets, and everything is all pretty now and in the same color. I’m satisfied with everything that Empire did, and I will recommend Empire. If I had to do it all over again, I would prefer Empire Today.

We have had carpet in the basement. Everything was great, including the knowledgeable sales rep and the installers. They did everything in a timely fashion and they were clean. They were very courteous as well. They got excellent pricing and excellent professional workers. It was a great experience all the way around.

Empire Today did our living room and hallways at our other house so we knew that they were good. We had estimates from two other places but Empire Today's cost and quality were the best. The two places that we called had the same carpet and was $100 cheaper but they couldn't guarantee when they could come to do it. It was also a discount outlet so I wasn't too sure if I wanted to trust them. So, we called and hired Empire Today to install carpet in the family room when we moved into this house. It's reasonably priced. Plus, I really like the color of the carpet and that it cleans nicely with the vacuum.

Empire was the least expensive compared to other brands when I looked online. There were some others that were close or a little bit less but they didn’t have as good reviews as Empire. The first time I used Empire was a few years ago when I had the carpet removed and replaced from three of the bedrooms. They did very well that time.

Empire was advertising a 75% off sale with many sales ads running on television. Salesman comes for the free quote. Selling Shaw flooring. Price quote was on the high end but I felt the longevity of the company and promise of smooth installation and speedy service was worth it. Salesman and the television ads described the uniformed installation team able to move the furniture, do the job, put furniture back all in one day. I gave the deposit and scheduled for a Friday installation. My only reservation at the time was that the salesman could not tell me the cost of the materials separated from the installation. The 75% off was only on the materials. So I could not judge the savings on the materials.

Poor customer service. We will not use them again! - You have to pay for a service call for a crappy install and then if you don’t use their service team you void all manufactures warranty. Buy local and use local companies who will care about you after they get your money!!! Carpet should last more than 13 months!!!

Empire cancelled the job as soon as they walked in after I prepared the room for changing the rug. They claimed the sofa was too big and I would have to hire movers to move it out, and then, come back after they installed it! They said the contract allows them to cancel anytime and we have no recourse. The new company laughed and said, it is easy to move the sofa to another corner, and move it back to where the work is completed. DUH! They are horrible, never hire them!!

I am writing because this has really bothered me. We had carpet installed and also tile installed Nov. 15, 2017. The man that measured the carpet measured way wrong. We have a lot of extra carpet that we had to pay for. My main complaint is that they are supposed to be professional installers but the ones that installed the tile measured wrong and filled in his mistakes by using caulk. It is very noticeable and I am very dissatisfied with the job they did. I did call and complain and they gave me back less than $100.

I called the 800 number and scheduled an appointment for Monday 1-29-2018, between 5:00pm - 7:00pm. The Rep called me to confirm our appointment at 3:30 pm. I called the Rep at 5:30 to see if he had an idea of what time he would be here. He stated he'd be here at 6:30pm. By 7:30pm I did not hear from him and called to find out where he was. The Rep told me that he was running late from his previous appointment, and said he wouldn't be here until after 8:30 pm. I told him that would be too late, and the Rep asked if I'd like to reschedule my appointment. I said, "Yes, I'd like to schedule it for the next morning." After a few minutes I received a call from Empire to reschedule. I told them I'd like to schedule for the next morning. I was told that they are booked up until Friday. Totally unacceptable. I drove 30 minutes to meet the Empire Rep for a scheduled appointment between 5:00 pm - 7:00 pm.

I would recommend Empire Today to people and tell them they did a good job for me. I tried ABC Carpet, but their cost was over two times as much. From Empire Today, we got a rug called the Eden Rug. It's in a hall way in New York City in a building which we own and rent two apartments. I like the color and the rug really pepped up the whole hallway. Floorings are forgotten spaces and they’re a void between point A and point B, but the rug is a pleasure to walk through. The Empire Today sales person was extremely nice, too. She came to the site.

Empire Today did a nice job in installing carpet and laminate flooring in the downstairs hallway and the entire upstairs. They brought enough samples with them so we had something to compare with, and the sales person we had seemed knowledgeable about the product. The quality of the presentation of the young lady, the samples they brought, and what they showed us that they could do made a big difference to see it at home. We were able to compare it with what we already had. We have pets and we were looking for something easy to keep clean. They did the carpet in six hours and then the next day, the laminate took about 10 hours. They showed up when they said they were going to show up. They did what they had to do, put everything back, and got going.

I have flooring laminate installed by Empire Today in all of my bedrooms and the bathroom. I also had checked the Flooring Liquidators and Empire Today was a little more in line in terms of cost. They also brought large samples out to my house, instead of a little five by five chips. I like its quality and durability in holding up because I have four dogs. I, however, had difficulty when the estimator came out and did the estimate. My whole bathroom was included in that estimate and somehow between his drawing and what they drew up for the gentlemen to come out, they left out my whole bathroom. So, it took me a couple of weeks or two at least to get them to get back to me about doing the other bathroom that was supposed to be done. I was not happy about them not getting back to me in a timely manner after I had paid for everything else. Nevertheless, I have already sent someone their direction and I would tell people about them.

I got Empire Today install carpets in my living room, the dining, and the hall and I am perfectly satisfied with them. Empire was just what I wanted. I saw the carpet and I like the color. Beatrice, their rep helped me pick a good carpet and she explained it to me, and everything she told me was right. I sent my first note off this morning, but I’m going to call a certain company and ask them if I have sent my money to the wrong place and if I can get somebody to take me to the bank. I also told Empire that I won't get my social security check until the third and they gave me until the fourth. So, I want that money to get to them. I don’t want them to think that I’m messing with them from the beginning. Overall, my Empire Today experience was wonderful. The people that come here love my carpet so I told them to call Empire.

My house got flooded because of the hurricane so I had to replace the floor. When I called Empire Today, I had the salesman came out to my house and he showed me some samples. And that’s where I picked from. But I had a lot of problem with Empire Today trying to get different stuff done. They kept taking me through changes. I don’t live in that house and I stay 30 miles out. So I drive over there when they say they were coming, but they didn't come. They didn't even call to tell me they were not coming. I had ceramic tiles installed in both bathrooms, carpet in three bedrooms, and then laminate in the kitchen, dining area and the rest of the house.

I had vinyl flooring installed by Empire Today in the whole house except for the bathrooms and the entrance hall, and I'm very happy. The salesman was very good. I asked him for copies of all the things I signed, and he sent me digital copies. Because there’s concrete underneath the floor, I asked the installers to put a layer of plastic underneath to keep the moisture from turning to mold. They did the installation in a timely fashion. It's cold when I walk barefoot on the flooring, and I miss my carpeting for that because I walk barefoot on my house all that time. But it looks nice and nothing has penetrated into it. The cost was probably more than I anticipated spending, but it has met my expectations in terms of quality.

I’m very happy with the grindstone that Empire Today put in my kitchen. Empire had a bargain for me. I told the sales guy that I would go with it for a certain price and he agreed. But they measured a little off for my kitchen. There was plenty of leftover. But the installation guy did good work. He wanted to get right to it. Without much talking he went right to work and within four hours he was done. I have a kitten doing mess in the kitchen but the grindstone is very easy to clean. My cat likes it and I like it.

In the past two months I’ve done three of four cargo shops with Empire Today. I’m a contractor and I use them a lot. I have no complaints with Empire other than one job that I actually referred out. I had my sales, got it to come out and everything else and had a Luna installer take care of the works and the work was the absolute worst job I’ve ever seen in my life, to the point where I was helping my customer figure it out. The bottom line he doesn’t ever want to use Empire again.

I liked the carpet that we picked out from Empire Today. It was below my price range and the cost and quality are very good compared to the other brands I checked out. I also like its color. I had it installed in the bedrooms and the family room of my home. Daniel, the installer, was very friendly but very professional. He was able to take care of everything and answered all of my questions. He was fantastic and he did a great job.

Empire's price was comparable to Lowe’s and Home Depot. The sales guy/estimator who came over was really knowledgeable. The installation experience was good except they forgot the transition. It was carpet bedrooms to hardwood floor in the hallway. It was frustrating when I had to call a few times and no one ever called me back. It took almost two months for someone to finally call me back and that person was calling to get final payment. It wasn’t even the schedule of finishing it, and I ended up going to Home Depot and buying them and having someone install them. I had to turn in my receipt to the girl who called and she credited that off the total. Empire handled the situation to my satisfaction in the end, but make sure when they come to install, go through the installer first to make sure everything is covered.

I decided to go with Empire Flooring. It was recommended to me by a friend. I went online and set up an appointment for estimate. The representative came out. Gave me an estimate. I put the down payment down. They returned on January 3rd to install my engineered hardwood floors. As the installation started I asked question about the trim. I was told that is how it is supposed to be installed. So when installation was completed I walked around for the final walk-through and voice my concerns about the trim. How was installed. Where was installed. I was told that it was supposed to be like that.

Had a scheduled appointment for between 7 and 9 PM on Friday January 26th 2018. 7:30 rolls around. No salesperson. I called Empire and advised there was a scheduling conflict and there wasn't anyone available. No phone call to reschedule of cancel. Waited around on a Friday night for nothing. Then they had the balls to ask me to reschedule. I laughed and said why would I reschedule and get canceled again. No thank you. So as far as I'm concerned, Empire Carpet and the sales rep lost a big sale, as we were planning on installing hardwood flooring in every room of our house. I will go to a local business whom treats their customers with respect.

We have been listening to ads for Empire for years and decided we would like to get an estimate for hardwood flooring so we scheduled an appointment. We received reminder emails all week, on the day of the appoint we moved our schedules around to be here. We waited 2 hours before calling customer service about the no show, no call appointment. I've never been so disappointed. They did offer to re-schedule and give us 50.00 off our estimate. This whole experience has been very disappointing. What happened to good customer service?

I had Empire Today install carpets in my bedrooms and laminates in the den. They were very reasonable. I love my den because the laminates match perfectly with the paneling. When my friends came in, they loved my den too. Of course, the carpet is fine too since I’m just here by myself. I should have gotten a little bit darker carpet though because it’s so light that every footprint shows when you walk. But when my daughter came here last weekend and she saw it, she liked it. So, if she liked it, it’s okay. Our experience with Empire Today has been great. They have people who come out and show you the products so you don’t have the struggle of going around and looking for floorings.

Empire Today has a good reputation. I didn’t want any problems and I knew they could more likely get the job done. I had carpet but my grandchildren walk and they would spill a lot of stuff. The carpet was also over 10 years old so I just decided that wood would be better for my foyer and my TV room to keep clean than the carpet. When Empire said they were going to have it done, they did and they were on time. They sent out people who know what they were doing. The workers were friendly and they did a good job, even on cleaning up. I like the way the wooden floors look. They match the decor of my house. My grandkids are pretty rough plus it’s winter and the weather’s bad. My grandkids don’t always take their shoes off or wipe their feet and the floor is holding up well so far.

Empire Today installed laminate floors, and it went very well. The tech was very polite and he cleaned up after. I had it done in the hallway and then I called back to have it done in my bedroom upstairs. I’ve been with them for years and I had them do my second home on my own and my first home they did work for me and I liked it. I just love that company. They are a very reputable company and I’ll stand behind their products.

Empire Today installed laminate flooring in a living room, a bedroom, a kitchen, a dining and a bathroom on the main floor of my rental property. I had them install the same stuff a year ago and then we had water damage. And so, they came in and did it all over again. They charged me for it but the insurance paid for it. The process was very easy, and the people who came in to install it were very professional and they got it done quickly. I like that the new flooring cleans very easily.

Be careful if you have animals. The salesman will tell you if your animal has a accident and you clean it up the floors will be fine but they won’t. My daughter had the same salesman as me and her laminate floors bubbled up and now they won’t fix them unless she pays $500.00. I'm upset 'cause they lied and we both would of gotten the vinyl flooring. NOW IT'S TOO LATE! So if you have animals don’t listen to your salesman. Listen to me. Buy vinyl.

Be prepared to read, this going to be a lot... 1/15/18 - Empire Salesman comes to house. He prepares an estimate for me for flooring three bedrooms with laminate and one room with carpeting. Roughly $6100.00. Prior to this estimate, Empire had performed some work for me and did a good job. Hardly perfect though. The salesman that prepared the estimate walked the house and looked over the prior installation. There are a few thresholds/transitions that came loose (not a big deal) and he agreed that if we purchased from him on this project, the installers that would come this time would fix it while they were there. I thought this sounded pretty good, so I told him to go ahead and I proceeded to put down $2,000.00.

I Googled carpet install demonstration and that was how I first saw about them. I had Empire Today install a Berber carpet on two surfaces. The quality is amazing and it is much better than the $600,000 houses I built -- I am a home builder. Customer service is very important to me. They could come out almost immediately to give me a quote, which was reasonable. They also have a wide product selection and I was happy with our first interaction as they gave me the feel of the company that's why I wanted to go with them. The sales rep who came in to give the quote was also very professional. The color and the material selection that they offered were awesome, and it has more than met my expectations. Get your quote and your carpet from them.

I got a suggestion for Empire Today from a friend and neighbor, and so I got Empire to install hardwood floors in 2 of my rooms in my home. Empire has good quality and good resale. However, I noticed yesterday that I've got one of the pieces that go around the wall seems to be loose. I also have a claim that's still open and have not gotten a response yet. I had two items that got broken when the installers were in the home and I've relayed them to Empire but they've not come back and give me an idea of when I should expect my money. I got an email but nothing else since then and it's already going two months, which is a little long. It'd be nice if they give me some feedback. I hate to leave something hanging so I've already taken care of it but that was extra expense and I'd like to be reimbursed. I'm happy with my hardwood and I would recommend Empire Today but I want my claim resolved.

I had a living room and bedroom rug put in through Empire Today. The installation went very good. The gentlemen that put it in were fantastic. One didn’t speak English but the other one did and they were fantastic gentlemen all the way. Within two and a half hours and they cleaned up every bit of the mess. They moved all my furniture and put it all back. I’m disabled and I couldn’t lift it and they were very good.

We had vinyl flooring put in back in May of 2017 in 5 rooms and a hallway. The install itself was fast and the installer done a good job. The vinyl looks great and you had to look hard for the seams. The issue comes about 6 mos. later when it starts to bubble up throughout 2 of the rooms and the seams start coming unglued. They send out their inspector and he took pictures and everything. Now they have determined that my sub-floor is damaged and it would need to be replaced before they can fix it.

Did not measure correctly. The installer would not do Job. Three times wrong. The carpet is cheap. And DO not have their own installers. It was a complete disappointment and mess. The customer service was terrible!!! I would never do business with them again. Stick to a local company with personal service not a 800 number one in Texas.

Empire's carpet installers canceled out on the day of the installation because they said that nobody answered the phone. But I was home and no one called. They then scheduled for the next day. They brought the carpet here and they got everything going. When it was almost finished, they said they needed to call and get some more carpet. They had done what they were supposed to but they were still waiting for the stairs, not enough carpet was sent for it. I told them to do what they had to do so they did. They said it’d be the next day or at least next Monday. I told them to go ahead but they shouldn't wait too long because this was making problems for my family. They finally came the following Monday and they got the carpet in. When they finished, they went ahead and cleaned up. I'm hoping that the carpet will stay as nice as it is right now.

We got our carpetting done with Empire Today. The sales representative came to us and he was great. His presentation just fit what we needed and he took care of our needs. The installers did a really good job. They came in, got it done and were out of here. But I just had a situation that was never resolved. I thought they would trim the doors if they rubbed the carpet. I guess I didn’t understand right because I could not get it resolved. I could even go back and find notes. But I talked to someone who said, “According to your contract, they do not do that.” And that was several calls later.

We purchased from Empire Today a vinyl flooring for our bathroom and their reps did a good job. They had to come back though because they didn’t do part of their job the first time, but they fixed it. We also had our kitchen done by them a year ago, and we had a very bad experience. They ran a seam right down the middle of the kitchen and within two days, it had separated. We called them and they came out to fix it but their rep just spread some glue over it. We called them again and the manager came out and had another person come out and take care of it. The first visit that has was a crew of four couldn’t do it right but the third guy did an excellent job all by himself considering we’ve got a large kitchen.

I had carpeting by Empire Today at home. It was done on the stairs, on the landing upstairs, and in a bedroom. They came and they assessed everything, and then they gave us an estimate, which was good. The cost was very fair. The neutral color I picked is good, and it is very nice to walk on it. They were fast, they came out right away, and they did a great job. The installers were very good too. I would use this company again for sure.

I used the company's online scheduling program to schedule an appointment. I never received any communication that my request was confirmed. Three days later I used the company's "live chat" to see if my appointment request had been received. The "chat" person did not have any information about my online request but, said she would be happy to confirm an appointment for me. We scheduled an appointment window for a couple of days later. That date/time came and went without anyone arriving for the appointment. Even more frustrating is that I didn't get a call prior to the appointment indicating it had to be delayed or, a call after the appointment to even follow up. As you might guess, I have absolutely no confidence in this company and won't be calling back again.

Reviewed with Empire Today Sales representative for $5,700 removal and replacement of carpets in home. A week prior to install, I hired painters to patch, sand and repaint the home. On installation day, Dec 15, the installer would not start unless he received COD. My initial payment was going to be by Company CC. But, was caught off guard by this request as to what if I had an issue later, and then I would have to go thru a customer service nightmare. So I changed my payment to Business check and was approved. Once the installers were completed, this is where the nightmare started. There is a little paragraph in Empire's installation liability that states " best to avoid nicks, scratches and baseboard scoring is expected". After contacting customer service with my complaint of multiple holes in the walls, brand new wainscoting had a 2" gash through to the sheetrock behind, above the door wood trim with gashes and punctures.

I had a great experience with Empire. The rep was wonderful and very knowledgeable. I thought the communications were timely and good. On my install day the truck broke down, as I am aware sometimes unforeseen circumstances arise. I was scheduled for the first appointment the next day. The installers were early and got the job done. Great prices and service. Would not hesitate to recommend.

The issue has been resolved. After I posted I did hear from someone in corporate. She was extremely helpful. She got someone else in the philly office to get ahold of me. She was extremely helpful. Everything has been resolved and fixed.

We have a friend who works for Empire and he highly recommended it. I also saw results of previous projects Empire had done so I was quite confident that they would do a good job. We got plank craft flooring and the color was good. We had them installed in the family room. The installation crew was great but they kind of left a little bit of mess at the side of the house. We have a xeriscape lot so when they were washing up the mud, it left a bit of a mess all over the black granite rock. Also, the product for the grout with the package contents didn't make up the sample that were shown, the package didn't make that color. So they had to come back and they looked at it again to make sure that there wasn’t a screw-up. They bought a brand new bag of the grout, they put it down and it was never going to equal.

My overall experience with Empire in Portland Oregon was the most pleasant experience working with a company. Susan in the Portland office help me so much with a communication problem I had with the salesperson. She took care of everything. She talked to the installers. She made the job so fast efficient professional. I've worked with many different companies Home Depot Sears just to mention a few the list goes on as far as remodeling. Empire has stood by whatever it takes to get the customer satisfied.

I had a wall to wall carpet installed through Empire Today. I took a second look just to see because I wasn’t really sure about pricing. So I went to the Home Depot and checked them out. But I ended up just coming back to Empire because they are better. The carpet was a lot better for the price I was getting through them compared to anything I looked at in Home Depot. I like the color and the softness. Plus the installation team was very fast and efficient, quick and clean.

I used Empire Today before for my carpet and the gentleman was so nice that I wanted to do the floor with them. So, I got Empire again to install all wood flooring in my hallway and one of the bedrooms. I like the floor but the installers didn’t level it right. I had to call and see what they can do because when I walk, it seems one side of the floor is sinking. Still, everything is fine and I'd give my recommendation for Empire as they did a good job.

Last year (2017) I chose Empire Berber Carpet for two units that I have in three story home. I complained about the carpet in the first unit since it had tufted up and when I vacuum it pulled the wool and unravel a line leaving missing portion of the carpet. I suspected a bad run since it was in every room. My tenant had a dog, taking this into consideration, it still led me to conclude that this was the bad carpet product and since under warranty I called Empire customer service. Customer service finally set appointment for a review, they send the installer whom took phone photos and comment it was my fault. Patrick was extremely rude and did not allow me to speak with the customer service person. I was told they would decide, when I called and e-mailed Briana ** for results I was told that a letter was send to me (I am still waiting) and three departments said that the product warranty would not cover this.

I called Empire to come to my home to redo the tiles in my kitchen. The representative was a wonderful and knowledgeable person. We picked out a great ceramic tile and schedule an appointment for today 1/23/18. I also took the day off. I received an email letting me know everything was ok for today and I will get a phone call the day of installation to give me an exact time. At 9 am I grew worried and decided to call customer service only to be told I didn't call for confirmation and that my email said to call to confirm. I read and re-read the email and from what I read said nothing about confirming my schedule appointment.

Did not show up as scheduled and did not call. Had to change flooring because they could not give answer as to delivery of what I wanted. Came again to install carpeting and did not finish the job. I spoke to several "supervisors". All said they would take care of it and call me back and nobody to this day did. I tried one last time one month after the last supervisor was to call and spoke to another supervisor today 1/23/18 and guess what, he will put a priority on it and call me back. I will not hold my breath. The salesperson also did not even return my calls but he got his commission! 2 of my 3 orders were a mess.

Though there was miscommunication from a reminder call from Empire informing us installers would arrive by 8 a.m., installers verified that morning that because of the drive length they’d arrive at 11-ish. (I wouldn't have minded knowing that ahead of time as I wouldn't have gotten up quite as early to make sure everything, including myself, was ready.) They arrived at their newly estimated time & worked quickly & efficiently in 2 days to install beautiful flooring in the living & dining areas along with the 2 bathrooms (that required grouting). Head installer was very friendly & respectful.

Well today is install day for our new floors. The install crew arrived on time and seem to be very professional and knowledgeable. We are very pleased with them and the work that they are doing. However less that 15 minutes into the project we ran into some issues and discovered that our sales consultant failed us on a huge level. We were told that the install crew could level any rough spots and lay our lvt tile down on the existing plywood which is in good shape. Well as soon as the crew pulled up the carpet they said that we would need to put down underlayment to ensure that the project was done right. Of course we want the job done right so we now have the added expense of the underlayment which is about $1100 more than quoted.

Empire Today installed carpeting in all of my house's rooms. I knew they were good and didn't consider anybody. It was a great deal.

After looking at a few places, I went with Empire because I saw it on TV. The rep who came over, sat down with us, and looked at a few samples was patient and took his time. Plus, the overall cost and quality of the other brands I looked at were about close to Empire's, but it’s because of whatever sale that was going on at that time. Overall, I like the color of the carpet and laminate that Empire Today installed in my bedroom and living room. Also, I would tell others to call Empire after they shopped around to see the difference in the price.

We purchased stuff from Empire Today in the past. And most recently, we had them install carpet and wood floors in our home. We’re happy with all of it. I would recommend Empire Today.

My son and my niece had used Empire and were both very satisfied. We had carpeting in a bedroom and hardwood in the hallway from Empire as well. It's what we liked and their price is very competitive. The new flooring looks fine. The people that they sent to our house did an excellent job. It took them a long day to have it installed. They had to cut different pieces of wood and it was raining so they worked between the rain. It would rain for a while then quit. I never thought I'd use Empire. I'm 65 years old. I've seen those commercials, I just never gave it any merit, but after the experience I've already told people that if they're going to get carpeting to give Empire Today an opportunity to come in and price it because the price is competitive.

I originally met with and a representative to sign up/agree to carpet installation on December 18th 2017. Carpet installation was originally scheduled for December 21st 2017. When installers came, they said they would not do the job because the condition of part of the floor. Carpet installation was delayed to the to December 22nd 2017 because 10 bags of "leveler" was needed at an additional cost of $250 or else the job would not be completed. On the 22nd, nobody from Empire called or emailed as to time of installation. I made contact with Customer Service on the afternoon of December 22nd and the representative told me I was not on the schedule for that day. Customer Service rescheduled me again for installation on December 23rd. On the morning of December 23rd, 2 installers arrived with 0 bags of leveler and claimed to have no knowledge that leveler was needed.

I felt very confident with the sales lady. She was genuinely interested in seeing that we were satisfied with what we got. I think she was new and needed a little more training and practice, but she was good. The Empire Today carpet was installed at the master bedroom. The experience wasn't good with the installation crew, though. They were surly and not very nice.

We contracted with Empire Flooring in Raleigh, NC (salesperson from Rocky Mount, NC) to install an entire level of luxury vinyl flooring at $10K. The service was and is still horrible. We cannot get our complaint resolved after 7 months of trying. The installers came to install for the first time and had to leave because the person was not trained for luxury vinyl. That was one day off work. Then, they came and installed late into a Friday night because they said it would be 2 weeks to get into the schedule again and we would have to live in disarray until then. Then, they tore a hole in it during installation. We have tried and tried to get them out.

We chose Empire because we thought we were getting expertise advice in the type of flooring as well as the installation. We chose the luxury plank laminate and we're promised much more than what was delivered. The first issue we had the Salesman ordered the wrong color, that was a week's delay and time lost from my job. The second problem was the crew that was sent out spoke close to NO English and the head of the crew who spoke very broken English at best was absent for the majority of the installation. When asked if they were eliminating the squeaks in the floors, AS WE WERE PROMISED THEY COULD DO by the salesman, they would nod and affirm they were. No the queaks are still there. Before the installation was finished, I pointed out several inferior places in the floor and was promised faithfully they would return the following weekend and fix the areas. THIS DID NOT HAPPEN.

I was sold LVT in a rectangular shape. The sales rep showed it to me and sold it to me. The installers showed up with square and I was not made aware of the tile until they completed demo on my floor. I was left with a sticky mess In my kitchen and was told they don’t even make the rectangular shape. I have a 1 year old child and a dog. Leaving the floor sticky and unusable while I looked for a different provider was not an option. So they installed the tile which they brought. I remind you this was not what I chose, or paid for. As they finished they quickly tried to have me sign a document without reading. I looked over their work and noticed they completely smashed my refrigerator power cord. Their fix was to break off one of the prongs and ask me if that was ok.

I knew a manager that was working at Empire Today who I used to work for over at T-Mobile. He told me that they were a good company, that they did good customer service, and that they stayed behind their products. So we had tile and laminate floors installed in our home. Then we had a carpet put down on our stairs which they just finished up and our experience with that was horrible.

We liked the quality of Empire Today's product and we liked their salesman as well. We had them install laminate floors in our living room and bedroom, and I really like its water resistance feature. Our installation experience was a little rocky. We had some problems during the installation, but they corrected all the problems when we pointed them out. They had to leave us for two days because they ran short on their product. We were out of our bed for two extra days. They scratched our floors, too. And I would not recommend them because of the installation problems.

I purchased some porcelain tile and carpet from Empire Today that they installed throughout my whole house. The cost was great and the quality of their products is good. Their selection is also one of the reasons I went with them. They were very efficient and the installation was done on my timeline. I had to change the date a couple of times and they were able to accommodate that. The product looks top-notch and I like all its features. The flooring makes the house really nice. I like the tile and the wood look, and the carpet is very comfortable. So far, so good and I’d definitely use them again if the time ever came. I’ve also already given a couple numbers out for Empire.

The thing that I appreciated most about doing business with Empire was the flexibility. Our sales representative was so flexible and really straightforward. The flooring we got is beautiful and gives our home a whole new feel! Our experience was positive from beginning to end, even when we had to make a change to our order part way through the process.

It was a challenge to get the carpet installed as the installer brought the wrong product. I worked with the installer to get it done somehow. Now the carpet is coming off. When I called Empire, they want more money as I am just out of 1 year warranty. I told them that it started coming off within a year. They don't care and instead want more money. Is this the quality of installation they do? My builder grade carpet never had this problem. Empire is supposed to have a better quality.

I had some carpet installed in the two bedrooms of my mother’s home. Empire Today cost a bit more but the convenience was worth it as they came and I didn’t have to go to a few floorers. They had some reasonable samples and they gave me some options to choose from. The person who came out was pleasant and accommodating. They measured and then, gave me the price.

Carpet install was great, installers knew exactly what they were doing, then 6 months later we had Empire install vinyl flooring in the kitchen. It was a disaster! After 3 months it started bubbling up from incorrect install, I called the customer service number which by the way is the only number available, and only got the runaround, I was always told someone will call me back, well no one ever did. After arguing with their inexperienced customer service employees, I finally had to threaten a lawsuit to get my floor installed the correct way. I will NEVER use this company again or refer anyone to Empire. Poor communication on their part!

I had carpeting and wood or laminate flooring in a rental unit that I own several weeks ago. Aside from the durability, the colors are my favorite. I wanted some neutrals, and I really like the gray. I had used Empire Today before and I was and continue to be pleased. I have total confidence in them in all that the couple of times that I’ve used them. I’m very happy. They showed up promptly, their installers did a great job, and they’re very courteous. I would use them again. I'll tell friends that I had a very positive experience and I wouldn’t hesitate to recommend Empire.

I saw Empire Today's advertisement on TV and I called them. A person came to measure up the whole place and she gave me a price that sounded good. So, I had Empire put in carpeting in all the rooms of the rental home except the bedroom and the kitchen where I had the vinyl flooring done. Everything was good with the installation and the people were very courteous. I was happy with everything.

My co-worker told me that Empire does a very good job and they can quickly put up the flooring. And I didn't need to move, too. We didn’t have much time so I called them and had them install carpet in my house. I had a little problem in the beginning, but the manager came back and fixed it for me. He was very nice. I was very satisfied with their service on the second time they came. And in the future, I'd consider Empire again.

We scheduled for a salesperson to come out and estimate having hardwood placed in our master bedroom. We already have hardwood in the rest of the house. We knew that we would not be able to match it perfectly. The salesman (Brandon **) walked in and IMMEDIATELY told us the color of our floor, "this is Canyon!" He was absolutely sure. He brought in the sample and sure enough it looked almost identical. Well...what we got doesn't look like what he showed us!!! Our floor is honey oak and we got red oak. EMPIRE TODAY gets you by having you pay for everything BEFORE installation. Well...they now have my money and we have a crap floor. They do not care now...they have their money. I have tried THREE times to get them here and they have not returned my call yet. EMPIRE TODAY IS A VERY BAD COMPANY!!! DO NOT USE THEM!!!

I've used them Empire Today before and I liked what they did with the hardwood flooring in my rental house. But there's a wood strip that goes at the bottom of the stairs with the hardwood that needs to be cut and I've got to check on that for my tenant. I also needed a carpet in an area of the same house, so I had one installed, too. It looks good and I've seen other people with it. I also feel good about its cost. Overall, it was a good experience and I would suggest Empire Today to others.

I got a laminate in the living room and down the hall, and new Armstrong tiles stuff in the den, which is a big den, 27 x 25, from Empire Today. It looks like and grouted like tile but it's not cold to your feet. I had a certain amount of money I was going to put in to it and Empire Today had 50% off on the material and 50% off the labor. So that was the incentive.

Empire Today has good people who do good work, and I had good experience with them. I had them install hardwood flooring in our home except in the kitchen. I like the way they talked to me and they were quick, responsive, and they had good prices, too. Adam, the installer, had been out four times. I got two more rooms to do, and he would come back out. He did a good job and I like him. I’d tell my friends to go with Empire Today.

I'd seen mixed reviews about Empire flooring but I was/am just so impressed with the final product! Yes - most of the work is handled by 3rd party contractors, but my experiences with them were excellent. My estimate appointment was seamless; my contractor was awesome, explained everything thoroughly, gave me a great price, and wasn't interested in wasting either of our time. My installer, Doug, was fantastic! He was prompt, thorough, and finished everything ahead of schedule. He did such a great job! My floors look amazing and was exactly what I was hoping for, and the finished product makes my house look completely different. I'd definitely recommend Empire (and already have!) to everyone that's seen my floors or heard me talk about them.

We have used Empire before for hardwood and carpet, this is not a review about that, they are great with Hardwood, Leo and his crew are fantastic. This is about tile. We have two bathrooms that we needed tiled when we moved in. We had them done and it was a disaster from day one. We were told it would be one day, it turned out to be 2. On the 2nd day after they "finished", they could not put the toilets back in but the installer promised Empire would pay for a plumber to come out since it was supposed to be apart of the install. We had the plumber come out and fix one of the toilets (2 hours for 300 dollars). The other one they told me how to do it to save money.

Empire Today scheduled several installations for hardwood for my home and didn't show nor did they call. This caused me to miss several work days. Turns out each time THEY schedule install they didn't have the product! I've tried numerous times to contact their corporate office and they will not return my calls. Very unprofessional. PLEASE BE AWARE!

Empire Today installed carpeting on our first floor bedroom, down the stairs, and the basement. The sales consultant came and took his time with us, picking out what we really liked. He was very knowledgeable. The flooring is wonderful, and the colors that Empire had available for me were my favorite. Also, the installation crew arrived on time. They were fast, they did their job, they cleaned up when they left. I'll tell friends that Empire Today is reasonably priced, and they did a quick and fantastic job.

We had good experience with Empire Today before, and due to the cost and the kind of work they do, we had them install wood flooring in the dining area of a restaurant. And I like its color. Empire has a quality product and they did a wonderful job installing it. We’re also having wood flooring put in our house next month, and they already came out and gave us the cost of it.

The laminate that was laid a few years ago looks great in the dining room and kitchen. There are a few areas in the kitchen that are buckling. Called Empire and the Atlanta rep wants to charge $95 just to come out and inspect the damage yet the laminate is supposed to be guaranteed for 20 years? I do not feel I should have to pay for this problem. There are no knicks or water damage. It is only a few areas not like it all has to be replaced! Not good to treat seniors this way!!!

Empire is the worst, and should have never had the laminate flooring installed in our BR. When they did a moisture check in the BR everything was great, they put down the black so called moisture pad and said, "This works great. You will have no problem..." 1 year and some months later I noticed a few bumps in the floor, so they came to check it out after they were going to charge me. But after talking to their corporate office they did a complimentary moisture check, which was BS. The meter on the detector read 24 meaning moisture was on the bottom of the floor, so it was out of warranty, and wanted me to pay for the new installation... So bottom line stay away from Empire. They are a rip off any way you look at it... And there will be a story on the local news this next week to prove they scam people!!!! Buyer beware of Empire flooring!!!!

I purchased my hardwood flooring in 2014. The flooring is now separating and lifting in some areas. I called Empire and they said they cannot do anything about it. I have a call into a hardwood floor restoration company to see if it can be fixed. I paid a lot of money for their flooring. Not pleased with their customer service and their quality of work.

Empire Today's cost worked out well and it was better than the other places that we saw. They installed carpet in our living room, dining room, and hallway. My wife was here during the installation and everything went well. They were very professional and we have no complaints. The carpet's quality is topnotch. And it’s my favorite carpet and I like the texture. They did the installation very well and our money was good. I’d recommend Empire Today.

I had carpeting for a hallway done by Empire Today. They did my living room last year. At my last experience, I was a little sick and it made me sicker, but installation was good this time because the crew came right in and got the job done the next day.

I was finally able to get in contact with another manager, Marla. Very pleasant and helpful. She even provided her direct contact information in the event that I need to follow up. I really appreciate her willingness to listen and quickly resolve the concern.

I like the quality of Empire's product and their price. They installed carpet in the whole house, and I like the color. The installation was good and it took all day, but it was a large area. And the installers were very good, too. I had a very good experience, and I would tell my friends to use Empire Today.

My hardwood floor was damaged due to a burst water heater. I contacted Empire to look into getting it replaced. I TOLD THEM I was just looking for estimates and that I was just in the looking stages. I thought I wanted laminate so that’s what I asked for. Upon further review I decided I wanted vinyl. It was a pain to get the other samples. Since then empire has called at least 6 times and the contractor wants to know when he should come back to sign the contract. When I got home this evening there was a message of someone laughing and then hung up. It came in under Empire's phone number. Stay away. Bad news!!!

I agreed to pay the higher price of them. For the morning install of the carpet. I took the morning off to do this. After they did not show up. I called them. They said that they will not be here till 3-3:30 this afternoon. And said that they would do nothing to compensate for the issue that their consultants made.

I will like to express my very dissatisfaction for Empire Carpet. This company is ran very unprofessional and is lacking courtesy. I tried to get carpet from Empire on Nov. 30 2017. I had to take a day off work to accommodate their schedule. The rep comes out measure and tells me he will get back in touch with a written quote. I waited a month and couple days due to the holidays. I contacted Empire to inquire about my quote in January. They told me the quote has expired and you will need to make another appointment. Upset, I ask why do I need to make another appointment if he has the measurement. I would like a written estimate. Empire informed me there is nothing they can do. "If you have a problem contact headquarters". I honestly do not believe it should be this hard to get an estimate for some carpet. So I highly recommend you do not use this company. You have better customer service at a big box store.

Empire Today worked great for us. They installed carpet on the stairs and playroom for my kids in our house. My husband was here when they came for the installation and he said everything was fine. They were in and out. I like the warranty on Empire's product and I like the carpet's color, stain resistance and the pet guard.

Empire Today has a good reputation and they were absolutely great. We have vinyl flooring installed in our kitchen and dining room area. And they did a wonderful job. We had a couple of little bubbles but they came back and took care of it. I’m very pleased with them. I really like the wood grain because it looks like wood flooring. And our experience was excellent right from my first phone call to them and the sales person who came out. I’d absolutely recommend them.

I had Empire Today before in another house that I used to have. I hired them again and had them install laminate floors in the dining room and the living room. I also had them put carpet up the stairs and the hallway. We needed the laminate flooring in the dining room because the kids bring food back and forth from the kitchen. But since we got the carpet done, I had an issue with the bill. We were quoted one place and the salespersons wrapped. Then we got another quote from the billing department which was inaccurate. They have put a ticket in and I tried contacting them three times but no one has ever called me back from the billing department. Other than that, laying the floor and the carpet went fine and I would recommend Empire Today to others.

Three months ago, I had Empire Today install a chestnut carpet in my living room and bedroom. I had looked at other brands and Empire was of better quality. I went with them for their scheduling and installation. The two installers came on time, did the work for 6 hours which I was happy with, and they were pleasant to be around. It wasn't a shoddy job and I like the carpet's texture.

I learned about Empire from my little cousin because she had the top of her house done by them. We had a carpet installed at our rental property and I love its quality. It's way softer than the last one I had, and it's a cheaper version. However, when we were making a purchase with the man that came out, he gave us false information saying our money was going to be right back on our card and it wasn’t. They kept on giving us the runaround, and we didn't get the money back until eight days later.

A friend had recommended Empire Today. They did okay with her so we figured they’d do okay with us. The sales rep spent almost two hours with us trying to help us get what we wanted, and made sure it was done right. There’s one thing we wanted, but he said, “That won’t work. We needed to do it this way if you want it.” He’s very helpful in leading us in the right direction. A one-man team did installation. There were two parts to do and it took him a day and a half altogether. I'd give him an A-minus, though. There were a couple of little things I had to do after, but he's pretty good.

Salesperson makes all the promises you want to hear but they don’t follow up with their actions. They had to return 6 different occasions to fix the issues with installation. They called an independent inspector to prove me wrong but the inspector pointed out the flaws.

The sales representative from Empire Burton ** did not only give me an estimate for the flooring I needed done but also helped me get financing. I could only get half of it done but I am very grateful for that it took a lot of time for him to do it and I appreciate his devotion to your company. He didn't have to do all of that but he really helped me and the work crew that came out did a real great job on the vinyl Flooring and the other work crew did a great job on the carpet. You have a great sales representative in Mr. Burton **. Thank you.

Empire Today had a good sale going on. They came out and gave me a free estimate. They came about two weeks later to put the carpet in my bedroom. They called me to let me know that they were on their way. They showed up on time and did everything right. They explained everything and when they got through with the work, everything was A1. They took care of the business. Everything was done like I wanted. Empire should keep doing the good job they're doing. They’re a good company and they stand behind their word. I recommend them.

I had kitchen and dining room floors put in, as well as carpeting throughout my whole house. Empire Today's salesperson came to our home and explained everything to us. The cost was reasonable but there was a little confusion with the customer service. The person I spoke with said both items were coming out because there were separate installers. The vinyl guys called me first thing in the morning and said, “This is the time we’ll be out.” They came in on time and did their thing. They took their time and the floor was actually great. But unfortunately, one of the individuals cut their hand towards the end of what they were doing. I also had an issue with a tile that was defective, but they came right out and took care of it. It now looks great and I’m happy with that.

Don't make the same mistake I did. I had them install rugs 2 years ago in my upstairs, about a year after they were installed, they started to roll around the edges. The salesman originally told me that I was purchasing a great rug that would stand up to cats, that was wrong, that cats have frayed the rug. I decided to use them again for my family room and office downstairs. The salesman came out (different one) walked through, gave me a price and agreed to have it done. I showed him my upstairs and he said that the installers would fix it, free of charge even though it was a month out of warranty. He told me it happened because all the furniture wasn't removed when it was installed.

We put in new carpet in 3 bedrooms in 2015. Very happy with service initially. Was told we had a 20 year warranty on carpet that if anything happens they will replace for free. Unfortunately my husband fell and cut his head open in one of the bedrooms and there was severe damage to one of the carpets - we had it professionally cleaned and the stain and damage did not come out. I then called Empire back and explained and after a month that they will not replace it at all because I had not had that room cleaned before this happened - I explained that the room it happened was my sons room who is away in college and that room is empty and is never really used and there was no reason to ever have it cleaned. This is a scam - salesperson never told us how difficult it is to submit a claim and get it approved. After spending over 3000 they told me they can replace for 485 and my carpet is discontinued. Will file a claim with the BBB.

I buy all my carpet from Empire Today. I just call and they send somebody in and fit the room. And then, I get the carpet the next couple of days. I recently had carpeting done in my bedroom, and it's the same color I have in the other bedrooms that was done three years ago. The installer was also the same guy that came out three years ago.

I scheduled an appointment for an estimate and no one showed up or even called. When I called to inquire, I was told by the Empire that the representative scheduled to provide the estimate rescheduled our appointment without any notification to the us (the customer) and that a supervisor would be calling me to offer an explanation. No call from a supervisor. So, I thought I’d give them one for shot and rescheduled another appointment for an estimate. The exact same interaction with this company occurred. After the 2nd appointment window ended with no one from Empire showing up or calling, again, I called to inquire about the SECOND no-show. Again, I was told the appointment was rescheduled by Empire without any notification from this “business” and I was promised a call from a supervisor to make amends. Big surprise, no call from a supervisor. In summary, I recommend avoiding this company. It’s a total joke.

I had carpet installed in two of my bedrooms at home. The quality of the material and the sale that Empire Today had going on was affordable. The person that came out to do the measurements was very knowledgeable and he was very helpful in helping me choose what was best for the area that I wanted to put the carpet in. But the installers didn't want to install. I had a cashier’s check and they told me that it wasn’t good. But I did it because I felt that it would be safer for them not to be carrying the cash. And then they told me that they didn't want to put the carpet down because they didn't want to move the furniture that was in the room. They also said that the furniture was too heavy, but I had taken everything out and each room has two pieces of furniture that they have to move over.

that we wanted. The carpet was like a white burlap with the stripes which Empire told us was of premium quality and a good carpet. It was also supposed to be second from the best that they got. Then he left me with pieces of the square carpeting so I had it when they came for the installation.

We are happy with the carpet and installers. They were efficient and answered questions. Clean up was good also. My husband had asked about floorboard molding removal ahead of time and was told they would remove them. The installers said they never do, so that was confusing.

I was very pleased with Empire Today. The rep and I got along and she talked to me and advised me. They then installed the laminate floor in kitchen, living room, and TV room, and it was a pretty good deal. I like both the color and the design. The floor matches with all my stuff. If I had a problem, I would call the office and somebody would come out right away to take care of it. I would recommend them.

We had carpet put on our deck by Empire Today. They were referred by some friends. So far, we really like the carpet. It’s nice. The rep was very informative and very friendly. He visited us and explained everything. The install guy was also very cordial and did a very good job. The only thing was the rep said we were supposed to get a $50 referral fee and we’ve never gotten that. We referred our neighbors over here and they went ahead and did theirs also. Everything went very well other than the referral fee. They were very quick. Once they came out and gave us the estimate, I was very surprised at how fast they came out and got it done in a timely manner.

We had carpeting replaced in our entire home, the initial visit to pick out the carpeting and the installation went very well. However, after the installation, I completed a survey which asked if I wanted to be contacted and I stated yes. Someone called me within a couple of days and asked what the problems were. I explained that we did not get the correct padding in our living room, the installer messed up the trim in the living room where the carpet meets the vinyl. In the hallway there are two seams that are separating. In the master bedroom, there's one spot where it feels crunchy when you walk on it. I was told someone would call me back within 24-48 hours.

I had new floors installed and the first issue was the product colors did not match it. 2 of the 3 rooms and the 3rd room was too dark compared to the samples originally provided and the lighter color mixed in (see photos). All floors had to come out and days went by with a newborn and a 2yr old with exposed subfloors and all our belonging including changing tables and cribs stacked up in our front room. I had to push for some sort of monetary compensation, and I finally was told that if I signed a Accommodation Agreement that I would be issued a refund to our account. This was almost 6 months ago, and I have been calling and emailing Ashley ** requesting an update. The last update I receive was that after Empire received the Accommodation Agreement that a refund would be issued in 10 - 14 business days - it has been almost 6 months.

I needed to get things done quickly because I’m a flipper. Time was essential. Empire was better priced and had better quality for what I paid for, and they also got the carpet installed quicker than most places. The installation team was okay. They did everything. According to the agreement, they were supposed to remove the carpet downstairs, and they did except for the bedroom. The guy called me up and said he couldn’t do it because he didn’t have enough room and he had to go on another job. I had to pay a little bit more extra to get that removed. Other than that, everything was fine.

I like the overall quality of the vinyl planking that was installed by Empire Today in the lower level of our house. I also like its color and its warranty. My experience was excellent. And aside from their product selection and the quality of the installation, I used them also because of a past experience with them.

I got from Empire Today the recent vinyl flooring in my lower level of the house, and I have had them before too. They put hardwood floors on my upper level a few years ago and I was very happy and pleased with it. They also did do a bedroom for me and I was pleased with that. But I had too many problems with this downstairs. Each time they came in and did things, however, there was stuff that wasn’t done right. They cut the tile, the vinyl, and then they did a sloppy job putting down the quarter round. I did have them come back to redo the closet in the family room, which I didn’t do at first. But I also had my office area done and they had messed up and cut the vinyl wrong in there.

I bought and had installed the vinyl flooring. Caution: flooring is very soft; it gouged very easily and is not durable enough to qualify for common flooring purposes. We moved a range/oven across on a piece of cardboard across the vinyl.

Very happy with Empire. Have used them in the past and will use them again. They are always timely, professional and affordable. Have always left a clean, neat, workplace. Their next-day service is remarkable. Don't know how they do it so fast and yet do a great job.

I would just like to say, that I am not satisfied with my experience, after the installation. A few of my walls were damaged during the LVT installation. I reported this to Customer Service (Confirmation # **), and cannot get the Customer Service rep assigned to me to return my calls. I would like a resolution to this.

Empire Today team did a wonderful job on my flooring. Very professional work. They tore up old stone tiling and carpeting throughout the first story of my townhome. They moved the heavy furniture and appliances, including stove, dishwasher, water heater, and toilet. They installed wood laminate and baseboards flawlessly. The job took 2.5 days to complete and they cleaned everything up and put back all the furniture and appliances. My downstairs looks so much better!

The workers were very professional. I love the carpet. It was exactly what I orders. They came in, showed me the carpet before installing it. They moved the furniture and put it back in place. Carpet was put in two bedrooms. After the job was done, the installers ask me to look at it before they left. They cleaned up all the mess and left.

I had the carpet done in my bedroom by Empire Today. I knew the young lady who came to my home, so I trusted her opinion. They are a little expensive for me, but the quality is good. I love the color too. I got perturbed with them a little bit and if it wasn’t for John, I don't think I would come back. They were supposed to schedule me but didn’t. I had moved all the furniture in my room and they said that they were going to have to reschedule, and so I went completely off. But, they eventually did get someone in there on that same day.