Empire Today Reviews

Be careful if you have animals. The salesman will tell you if your animal has a accident and you clean it up the floors will be fine but they won’t. My daughter had the same salesman as me and her laminate floors bubbled up and now they won’t fix them unless she pays $500.00. I'm upset 'cause they lied and we both would of gotten the vinyl flooring. NOW IT'S TOO LATE! So if you have animals don’t listen to your salesman. Listen to me. Buy vinyl.

Be prepared to read, this going to be a lot... 1/15/18 - Empire Salesman comes to house. He prepares an estimate for me for flooring three bedrooms with laminate and one room with carpeting. Roughly $6100.00. Prior to this estimate, Empire had performed some work for me and did a good job. Hardly perfect though. The salesman that prepared the estimate walked the house and looked over the prior installation. There are a few thresholds/transitions that came loose (not a big deal) and he agreed that if we purchased from him on this project, the installers that would come this time would fix it while they were there. I thought this sounded pretty good, so I told him to go ahead and I proceeded to put down $2,000.00.

I Googled carpet install demonstration and that was how I first saw about them. I had Empire Today install a Berber carpet on two surfaces. The quality is amazing and it is much better than the $600,000 houses I built -- I am a home builder. Customer service is very important to me. They could come out almost immediately to give me a quote, which was reasonable. They also have a wide product selection and I was happy with our first interaction as they gave me the feel of the company that's why I wanted to go with them. The sales rep who came in to give the quote was also very professional. The color and the material selection that they offered were awesome, and it has more than met my expectations. Get your quote and your carpet from them.

I got a suggestion for Empire Today from a friend and neighbor, and so I got Empire to install hardwood floors in 2 of my rooms in my home. Empire has good quality and good resale. However, I noticed yesterday that I've got one of the pieces that go around the wall seems to be loose. I also have a claim that's still open and have not gotten a response yet. I had two items that got broken when the installers were in the home and I've relayed them to Empire but they've not come back and give me an idea of when I should expect my money. I got an email but nothing else since then and it's already going two months, which is a little long. It'd be nice if they give me some feedback. I hate to leave something hanging so I've already taken care of it but that was extra expense and I'd like to be reimbursed. I'm happy with my hardwood and I would recommend Empire Today but I want my claim resolved.

I had a living room and bedroom rug put in through Empire Today. The installation went very good. The gentlemen that put it in were fantastic. One didn’t speak English but the other one did and they were fantastic gentlemen all the way. Within two and a half hours and they cleaned up every bit of the mess. They moved all my furniture and put it all back. I’m disabled and I couldn’t lift it and they were very good.

We had vinyl flooring put in back in May of 2017 in 5 rooms and a hallway. The install itself was fast and the installer done a good job. The vinyl looks great and you had to look hard for the seams. The issue comes about 6 mos. later when it starts to bubble up throughout 2 of the rooms and the seams start coming unglued. They send out their inspector and he took pictures and everything. Now they have determined that my sub-floor is damaged and it would need to be replaced before they can fix it.

Did not measure correctly. The installer would not do Job. Three times wrong. The carpet is cheap. And DO not have their own installers. It was a complete disappointment and mess. The customer service was terrible!!! I would never do business with them again. Stick to a local company with personal service not a 800 number one in Texas.

We got our carpetting done with Empire Today. The sales representative came to us and he was great. His presentation just fit what we needed and he took care of our needs. The installers did a really good job. They came in, got it done and were out of here. But I just had a situation that was never resolved. I thought they would trim the doors if they rubbed the carpet. I guess I didn’t understand right because I could not get it resolved. I could even go back and find notes. But I talked to someone who said, “According to your contract, they do not do that.” And that was several calls later.

I had carpeting by Empire Today at home. It was done on the stairs, on the landing upstairs, and in a bedroom. They came and they assessed everything, and then they gave us an estimate, which was good. The cost was very fair. The neutral color I picked is good, and it is very nice to walk on it. They were fast, they came out right away, and they did a great job. The installers were very good too. I would use this company again for sure.

Empire's carpet installers canceled out on the day of the installation because they said that nobody answered the phone. But I was home and no one called. They then scheduled for the next day. They brought the carpet here and they got everything going. When it was almost finished, they said they needed to call and get some more carpet. They had done what they were supposed to but they were still waiting for the stairs, not enough carpet was sent for it. I told them to do what they had to do so they did. They said it’d be the next day or at least next Monday. I told them to go ahead but they shouldn't wait too long because this was making problems for my family. They finally came the following Monday and they got the carpet in. When they finished, they went ahead and cleaned up. I'm hoping that the carpet will stay as nice as it is right now.

We purchased from Empire Today a vinyl flooring for our bathroom and their reps did a good job. They had to come back though because they didn’t do part of their job the first time, but they fixed it. We also had our kitchen done by them a year ago, and we had a very bad experience. They ran a seam right down the middle of the kitchen and within two days, it had separated. We called them and they came out to fix it but their rep just spread some glue over it. We called them again and the manager came out and had another person come out and take care of it. The first visit that has was a crew of four couldn’t do it right but the third guy did an excellent job all by himself considering we’ve got a large kitchen.

I used the company's online scheduling program to schedule an appointment. I never received any communication that my request was confirmed. Three days later I used the company's "live chat" to see if my appointment request had been received. The "chat" person did not have any information about my online request but, said she would be happy to confirm an appointment for me. We scheduled an appointment window for a couple of days later. That date/time came and went without anyone arriving for the appointment. Even more frustrating is that I didn't get a call prior to the appointment indicating it had to be delayed or, a call after the appointment to even follow up. As you might guess, I have absolutely no confidence in this company and won't be calling back again.

Reviewed with Empire Today Sales representative for $5,700 removal and replacement of carpets in home. A week prior to install, I hired painters to patch, sand and repaint the home. On installation day, Dec 15, the installer would not start unless he received COD. My initial payment was going to be by Company CC. But, was caught off guard by this request as to what if I had an issue later, and then I would have to go thru a customer service nightmare. So I changed my payment to Business check and was approved. Once the installers were completed, this is where the nightmare started. There is a little paragraph in Empire's installation liability that states " best to avoid nicks, scratches and baseboard scoring is expected". After contacting customer service with my complaint of multiple holes in the walls, brand new wainscoting had a 2" gash through to the sheetrock behind, above the door wood trim with gashes and punctures.

I had a great experience with Empire. The rep was wonderful and very knowledgeable. I thought the communications were timely and good. On my install day the truck broke down, as I am aware sometimes unforeseen circumstances arise. I was scheduled for the first appointment the next day. The installers were early and got the job done. Great prices and service. Would not hesitate to recommend.

The issue has been resolved. After I posted I did hear from someone in corporate. She was extremely helpful. She got someone else in the philly office to get ahold of me. She was extremely helpful. Everything has been resolved and fixed.

We have a friend who works for Empire and he highly recommended it. I also saw results of previous projects Empire had done so I was quite confident that they would do a good job. We got plank craft flooring and the color was good. We had them installed in the family room. The installation crew was great but they kind of left a little bit of mess at the side of the house. We have a xeriscape lot so when they were washing up the mud, it left a bit of a mess all over the black granite rock. Also, the product for the grout with the package contents didn't make up the sample that were shown, the package didn't make that color. So they had to come back and they looked at it again to make sure that there wasn’t a screw-up. They bought a brand new bag of the grout, they put it down and it was never going to equal.

My overall experience with Empire in Portland Oregon was the most pleasant experience working with a company. Susan in the Portland office help me so much with a communication problem I had with the salesperson. She took care of everything. She talked to the installers. She made the job so fast efficient professional. I've worked with many different companies Home Depot Sears just to mention a few the list goes on as far as remodeling. Empire has stood by whatever it takes to get the customer satisfied.

I had a wall to wall carpet installed through Empire Today. I took a second look just to see because I wasn’t really sure about pricing. So I went to the Home Depot and checked them out. But I ended up just coming back to Empire because they are better. The carpet was a lot better for the price I was getting through them compared to anything I looked at in Home Depot. I like the color and the softness. Plus the installation team was very fast and efficient, quick and clean.

I used Empire Today before for my carpet and the gentleman was so nice that I wanted to do the floor with them. So, I got Empire again to install all wood flooring in my hallway and one of the bedrooms. I like the floor but the installers didn’t level it right. I had to call and see what they can do because when I walk, it seems one side of the floor is sinking. Still, everything is fine and I'd give my recommendation for Empire as they did a good job.

Last year (2017) I chose Empire Berber Carpet for two units that I have in three story home. I complained about the carpet in the first unit since it had tufted up and when I vacuum it pulled the wool and unravel a line leaving missing portion of the carpet. I suspected a bad run since it was in every room. My tenant had a dog, taking this into consideration, it still led me to conclude that this was the bad carpet product and since under warranty I called Empire customer service. Customer service finally set appointment for a review, they send the installer whom took phone photos and comment it was my fault. Patrick was extremely rude and did not allow me to speak with the customer service person. I was told they would decide, when I called and e-mailed Briana ** for results I was told that a letter was send to me (I am still waiting) and three departments said that the product warranty would not cover this.

I called Empire to come to my home to redo the tiles in my kitchen. The representative was a wonderful and knowledgeable person. We picked out a great ceramic tile and schedule an appointment for today 1/23/18. I also took the day off. I received an email letting me know everything was ok for today and I will get a phone call the day of installation to give me an exact time. At 9 am I grew worried and decided to call customer service only to be told I didn't call for confirmation and that my email said to call to confirm. I read and re-read the email and from what I read said nothing about confirming my schedule appointment.

Did not show up as scheduled and did not call. Had to change flooring because they could not give answer as to delivery of what I wanted. Came again to install carpeting and did not finish the job. I spoke to several "supervisors". All said they would take care of it and call me back and nobody to this day did. I tried one last time one month after the last supervisor was to call and spoke to another supervisor today 1/23/18 and guess what, he will put a priority on it and call me back. I will not hold my breath. The salesperson also did not even return my calls but he got his commission! 2 of my 3 orders were a mess.

Though there was miscommunication from a reminder call from Empire informing us installers would arrive by 8 a.m., installers verified that morning that because of the drive length they’d arrive at 11-ish. (I wouldn't have minded knowing that ahead of time as I wouldn't have gotten up quite as early to make sure everything, including myself, was ready.) They arrived at their newly estimated time & worked quickly & efficiently in 2 days to install beautiful flooring in the living & dining areas along with the 2 bathrooms (that required grouting). Head installer was very friendly & respectful.

Well today is install day for our new floors. The install crew arrived on time and seem to be very professional and knowledgeable. We are very pleased with them and the work that they are doing. However less that 15 minutes into the project we ran into some issues and discovered that our sales consultant failed us on a huge level. We were told that the install crew could level any rough spots and lay our lvt tile down on the existing plywood which is in good shape. Well as soon as the crew pulled up the carpet they said that we would need to put down underlayment to ensure that the project was done right. Of course we want the job done right so we now have the added expense of the underlayment which is about $1100 more than quoted.

Empire Today installed carpeting in all of my house's rooms. I knew they were good and didn't consider anybody. It was a great deal.

After looking at a few places, I went with Empire because I saw it on TV. The rep who came over, sat down with us, and looked at a few samples was patient and took his time. Plus, the overall cost and quality of the other brands I looked at were about close to Empire's, but it’s because of whatever sale that was going on at that time. Overall, I like the color of the carpet and laminate that Empire Today installed in my bedroom and living room. Also, I would tell others to call Empire after they shopped around to see the difference in the price.

We purchased stuff from Empire Today in the past. And most recently, we had them install carpet and wood floors in our home. We’re happy with all of it. I would recommend Empire Today.

My son and my niece had used Empire and were both very satisfied. We had carpeting in a bedroom and hardwood in the hallway from Empire as well. It's what we liked and their price is very competitive. The new flooring looks fine. The people that they sent to our house did an excellent job. It took them a long day to have it installed. They had to cut different pieces of wood and it was raining so they worked between the rain. It would rain for a while then quit. I never thought I'd use Empire. I'm 65 years old. I've seen those commercials, I just never gave it any merit, but after the experience I've already told people that if they're going to get carpeting to give Empire Today an opportunity to come in and price it because the price is competitive.

I originally met with and a representative to sign up/agree to carpet installation on December 18th 2017. Carpet installation was originally scheduled for December 21st 2017. When installers came, they said they would not do the job because the condition of part of the floor. Carpet installation was delayed to the to December 22nd 2017 because 10 bags of "leveler" was needed at an additional cost of $250 or else the job would not be completed. On the 22nd, nobody from Empire called or emailed as to time of installation. I made contact with Customer Service on the afternoon of December 22nd and the representative told me I was not on the schedule for that day. Customer Service rescheduled me again for installation on December 23rd. On the morning of December 23rd, 2 installers arrived with 0 bags of leveler and claimed to have no knowledge that leveler was needed.

I felt very confident with the sales lady. She was genuinely interested in seeing that we were satisfied with what we got. I think she was new and needed a little more training and practice, but she was good. The Empire Today carpet was installed at the master bedroom. The experience wasn't good with the installation crew, though. They were surly and not very nice.

We contracted with Empire Flooring in Raleigh, NC (salesperson from Rocky Mount, NC) to install an entire level of luxury vinyl flooring at $10K. The service was and is still horrible. We cannot get our complaint resolved after 7 months of trying. The installers came to install for the first time and had to leave because the person was not trained for luxury vinyl. That was one day off work. Then, they came and installed late into a Friday night because they said it would be 2 weeks to get into the schedule again and we would have to live in disarray until then. Then, they tore a hole in it during installation. We have tried and tried to get them out.

We chose Empire because we thought we were getting expertise advice in the type of flooring as well as the installation. We chose the luxury plank laminate and we're promised much more than what was delivered. The first issue we had the Salesman ordered the wrong color, that was a week's delay and time lost from my job. The second problem was the crew that was sent out spoke close to NO English and the head of the crew who spoke very broken English at best was absent for the majority of the installation. When asked if they were eliminating the squeaks in the floors, AS WE WERE PROMISED THEY COULD DO by the salesman, they would nod and affirm they were. No the queaks are still there. Before the installation was finished, I pointed out several inferior places in the floor and was promised faithfully they would return the following weekend and fix the areas. THIS DID NOT HAPPEN.

I was sold LVT in a rectangular shape. The sales rep showed it to me and sold it to me. The installers showed up with square and I was not made aware of the tile until they completed demo on my floor. I was left with a sticky mess In my kitchen and was told they don’t even make the rectangular shape. I have a 1 year old child and a dog. Leaving the floor sticky and unusable while I looked for a different provider was not an option. So they installed the tile which they brought. I remind you this was not what I chose, or paid for. As they finished they quickly tried to have me sign a document without reading. I looked over their work and noticed they completely smashed my refrigerator power cord. Their fix was to break off one of the prongs and ask me if that was ok.

We liked the quality of Empire Today's product and we liked their salesman as well. We had them install laminate floors in our living room and bedroom, and I really like its water resistance feature. Our installation experience was a little rocky. We had some problems during the installation, but they corrected all the problems when we pointed them out. They had to leave us for two days because they ran short on their product. We were out of our bed for two extra days. They scratched our floors, too. And I would not recommend them because of the installation problems.

I purchased some porcelain tile and carpet from Empire Today that they installed throughout my whole house. The cost was great and the quality of their products is good. Their selection is also one of the reasons I went with them. They were very efficient and the installation was done on my timeline. I had to change the date a couple of times and they were able to accommodate that. The product looks top-notch and I like all its features. The flooring makes the house really nice. I like the tile and the wood look, and the carpet is very comfortable. So far, so good and I’d definitely use them again if the time ever came. I’ve also already given a couple numbers out for Empire.

I knew a manager that was working at Empire Today who I used to work for over at T-Mobile. He told me that they were a good company, that they did good customer service, and that they stayed behind their products. So we had tile and laminate floors installed in our home. Then we had a carpet put down on our stairs which they just finished up and our experience with that was horrible.

The thing that I appreciated most about doing business with Empire was the flexibility. Our sales representative was so flexible and really straightforward. The flooring we got is beautiful and gives our home a whole new feel! Our experience was positive from beginning to end, even when we had to make a change to our order part way through the process.

It was a challenge to get the carpet installed as the installer brought the wrong product. I worked with the installer to get it done somehow. Now the carpet is coming off. When I called Empire, they want more money as I am just out of 1 year warranty. I told them that it started coming off within a year. They don't care and instead want more money. Is this the quality of installation they do? My builder grade carpet never had this problem. Empire is supposed to have a better quality.

I had some carpet installed in the two bedrooms of my mother’s home. Empire Today cost a bit more but the convenience was worth it as they came and I didn’t have to go to a few floorers. They had some reasonable samples and they gave me some options to choose from. The person who came out was pleasant and accommodating. They measured and then, gave me the price.

Carpet install was great, installers knew exactly what they were doing, then 6 months later we had Empire install vinyl flooring in the kitchen. It was a disaster! After 3 months it started bubbling up from incorrect install, I called the customer service number which by the way is the only number available, and only got the runaround, I was always told someone will call me back, well no one ever did. After arguing with their inexperienced customer service employees, I finally had to threaten a lawsuit to get my floor installed the correct way. I will NEVER use this company again or refer anyone to Empire. Poor communication on their part!

I had carpeting and wood or laminate flooring in a rental unit that I own several weeks ago. Aside from the durability, the colors are my favorite. I wanted some neutrals, and I really like the gray. I had used Empire Today before and I was and continue to be pleased. I have total confidence in them in all that the couple of times that I’ve used them. I’m very happy. They showed up promptly, their installers did a great job, and they’re very courteous. I would use them again. I'll tell friends that I had a very positive experience and I wouldn’t hesitate to recommend Empire.

My co-worker told me that Empire does a very good job and they can quickly put up the flooring. And I didn't need to move, too. We didn’t have much time so I called them and had them install carpet in my house. I had a little problem in the beginning, but the manager came back and fixed it for me. He was very nice. I was very satisfied with their service on the second time they came. And in the future, I'd consider Empire again.

I saw Empire Today's advertisement on TV and I called them. A person came to measure up the whole place and she gave me a price that sounded good. So, I had Empire put in carpeting in all the rooms of the rental home except the bedroom and the kitchen where I had the vinyl flooring done. Everything was good with the installation and the people were very courteous. I was happy with everything.

We scheduled for a salesperson to come out and estimate having hardwood placed in our master bedroom. We already have hardwood in the rest of the house. We knew that we would not be able to match it perfectly. The salesman (Brandon **) walked in and IMMEDIATELY told us the color of our floor, "this is Canyon!" He was absolutely sure. He brought in the sample and sure enough it looked almost identical. Well...what we got doesn't look like what he showed us!!! Our floor is honey oak and we got red oak. EMPIRE TODAY gets you by having you pay for everything BEFORE installation. Well...they now have my money and we have a crap floor. They do not care now...they have their money. I have tried THREE times to get them here and they have not returned my call yet. EMPIRE TODAY IS A VERY BAD COMPANY!!! DO NOT USE THEM!!!

I got a laminate in the living room and down the hall, and new Armstrong tiles stuff in the den, which is a big den, 27 x 25, from Empire Today. It looks like and grouted like tile but it's not cold to your feet. I had a certain amount of money I was going to put in to it and Empire Today had 50% off on the material and 50% off the labor. So that was the incentive.

I've used them Empire Today before and I liked what they did with the hardwood flooring in my rental house. But there's a wood strip that goes at the bottom of the stairs with the hardwood that needs to be cut and I've got to check on that for my tenant. I also needed a carpet in an area of the same house, so I had one installed, too. It looks good and I've seen other people with it. I also feel good about its cost. Overall, it was a good experience and I would suggest Empire Today to others.

Empire Today has good people who do good work, and I had good experience with them. I had them install hardwood flooring in our home except in the kitchen. I like the way they talked to me and they were quick, responsive, and they had good prices, too. Adam, the installer, had been out four times. I got two more rooms to do, and he would come back out. He did a good job and I like him. I’d tell my friends to go with Empire Today.

I'd seen mixed reviews about Empire flooring but I was/am just so impressed with the final product! Yes - most of the work is handled by 3rd party contractors, but my experiences with them were excellent. My estimate appointment was seamless; my contractor was awesome, explained everything thoroughly, gave me a great price, and wasn't interested in wasting either of our time. My installer, Doug, was fantastic! He was prompt, thorough, and finished everything ahead of schedule. He did such a great job! My floors look amazing and was exactly what I was hoping for, and the finished product makes my house look completely different. I'd definitely recommend Empire (and already have!) to everyone that's seen my floors or heard me talk about them.

We have used Empire before for hardwood and carpet, this is not a review about that, they are great with Hardwood, Leo and his crew are fantastic. This is about tile. We have two bathrooms that we needed tiled when we moved in. We had them done and it was a disaster from day one. We were told it would be one day, it turned out to be 2. On the 2nd day after they "finished", they could not put the toilets back in but the installer promised Empire would pay for a plumber to come out since it was supposed to be apart of the install. We had the plumber come out and fix one of the toilets (2 hours for 300 dollars). The other one they told me how to do it to save money.

Empire Today scheduled several installations for hardwood for my home and didn't show nor did they call. This caused me to miss several work days. Turns out each time THEY schedule install they didn't have the product! I've tried numerous times to contact their corporate office and they will not return my calls. Very unprofessional. PLEASE BE AWARE!

We had good experience with Empire Today before, and due to the cost and the kind of work they do, we had them install wood flooring in the dining area of a restaurant. And I like its color. Empire has a quality product and they did a wonderful job installing it. We’re also having wood flooring put in our house next month, and they already came out and gave us the cost of it.

Empire Today installed carpeting on our first floor bedroom, down the stairs, and the basement. The sales consultant came and took his time with us, picking out what we really liked. He was very knowledgeable. The flooring is wonderful, and the colors that Empire had available for me were my favorite. Also, the installation crew arrived on time. They were fast, they did their job, they cleaned up when they left. I'll tell friends that Empire Today is reasonably priced, and they did a quick and fantastic job.

The laminate that was laid a few years ago looks great in the dining room and kitchen. There are a few areas in the kitchen that are buckling. Called Empire and the Atlanta rep wants to charge $95 just to come out and inspect the damage yet the laminate is supposed to be guaranteed for 20 years? I do not feel I should have to pay for this problem. There are no knicks or water damage. It is only a few areas not like it all has to be replaced! Not good to treat seniors this way!!!

Empire is the worst, and should have never had the laminate flooring installed in our BR. When they did a moisture check in the BR everything was great, they put down the black so called moisture pad and said, "This works great. You will have no problem..." 1 year and some months later I noticed a few bumps in the floor, so they came to check it out after they were going to charge me. But after talking to their corporate office they did a complimentary moisture check, which was BS. The meter on the detector read 24 meaning moisture was on the bottom of the floor, so it was out of warranty, and wanted me to pay for the new installation... So bottom line stay away from Empire. They are a rip off any way you look at it... And there will be a story on the local news this next week to prove they scam people!!!! Buyer beware of Empire flooring!!!!

I purchased my hardwood flooring in 2014. The flooring is now separating and lifting in some areas. I called Empire and they said they cannot do anything about it. I have a call into a hardwood floor restoration company to see if it can be fixed. I paid a lot of money for their flooring. Not pleased with their customer service and their quality of work.

Empire Today's cost worked out well and it was better than the other places that we saw. They installed carpet in our living room, dining room, and hallway. My wife was here during the installation and everything went well. They were very professional and we have no complaints. The carpet's quality is topnotch. And it’s my favorite carpet and I like the texture. They did the installation very well and our money was good. I’d recommend Empire Today.

I had carpeting for a hallway done by Empire Today. They did my living room last year. At my last experience, I was a little sick and it made me sicker, but installation was good this time because the crew came right in and got the job done the next day.

I was finally able to get in contact with another manager, Marla. Very pleasant and helpful. She even provided her direct contact information in the event that I need to follow up. I really appreciate her willingness to listen and quickly resolve the concern.

I like the quality of Empire's product and their price. They installed carpet in the whole house, and I like the color. The installation was good and it took all day, but it was a large area. And the installers were very good, too. I had a very good experience, and I would tell my friends to use Empire Today.

My hardwood floor was damaged due to a burst water heater. I contacted Empire to look into getting it replaced. I TOLD THEM I was just looking for estimates and that I was just in the looking stages. I thought I wanted laminate so that’s what I asked for. Upon further review I decided I wanted vinyl. It was a pain to get the other samples. Since then empire has called at least 6 times and the contractor wants to know when he should come back to sign the contract. When I got home this evening there was a message of someone laughing and then hung up. It came in under Empire's phone number. Stay away. Bad news!!!

I agreed to pay the higher price of them. For the morning install of the carpet. I took the morning off to do this. After they did not show up. I called them. They said that they will not be here till 3-3:30 this afternoon. And said that they would do nothing to compensate for the issue that their consultants made.

I will like to express my very dissatisfaction for Empire Carpet. This company is ran very unprofessional and is lacking courtesy. I tried to get carpet from Empire on Nov. 30 2017. I had to take a day off work to accommodate their schedule. The rep comes out measure and tells me he will get back in touch with a written quote. I waited a month and couple days due to the holidays. I contacted Empire to inquire about my quote in January. They told me the quote has expired and you will need to make another appointment. Upset, I ask why do I need to make another appointment if he has the measurement. I would like a written estimate. Empire informed me there is nothing they can do. "If you have a problem contact headquarters". I honestly do not believe it should be this hard to get an estimate for some carpet. So I highly recommend you do not use this company. You have better customer service at a big box store.

Empire Today worked great for us. They installed carpet on the stairs and playroom for my kids in our house. My husband was here when they came for the installation and he said everything was fine. They were in and out. I like the warranty on Empire's product and I like the carpet's color, stain resistance and the pet guard.

Empire Today has a good reputation and they were absolutely great. We have vinyl flooring installed in our kitchen and dining room area. And they did a wonderful job. We had a couple of little bubbles but they came back and took care of it. I’m very pleased with them. I really like the wood grain because it looks like wood flooring. And our experience was excellent right from my first phone call to them and the sales person who came out. I’d absolutely recommend them.

I had Empire Today before in another house that I used to have. I hired them again and had them install laminate floors in the dining room and the living room. I also had them put carpet up the stairs and the hallway. We needed the laminate flooring in the dining room because the kids bring food back and forth from the kitchen. But since we got the carpet done, I had an issue with the bill. We were quoted one place and the salespersons wrapped. Then we got another quote from the billing department which was inaccurate. They have put a ticket in and I tried contacting them three times but no one has ever called me back from the billing department. Other than that, laying the floor and the carpet went fine and I would recommend Empire Today to others.

Three months ago, I had Empire Today install a chestnut carpet in my living room and bedroom. I had looked at other brands and Empire was of better quality. I went with them for their scheduling and installation. The two installers came on time, did the work for 6 hours which I was happy with, and they were pleasant to be around. It wasn't a shoddy job and I like the carpet's texture.

I learned about Empire from my little cousin because she had the top of her house done by them. We had a carpet installed at our rental property and I love its quality. It's way softer than the last one I had, and it's a cheaper version. However, when we were making a purchase with the man that came out, he gave us false information saying our money was going to be right back on our card and it wasn’t. They kept on giving us the runaround, and we didn't get the money back until eight days later.

A friend had recommended Empire Today. They did okay with her so we figured they’d do okay with us. The sales rep spent almost two hours with us trying to help us get what we wanted, and made sure it was done right. There’s one thing we wanted, but he said, “That won’t work. We needed to do it this way if you want it.” He’s very helpful in leading us in the right direction. A one-man team did installation. There were two parts to do and it took him a day and a half altogether. I'd give him an A-minus, though. There were a couple of little things I had to do after, but he's pretty good.

Salesperson makes all the promises you want to hear but they don’t follow up with their actions. They had to return 6 different occasions to fix the issues with installation. They called an independent inspector to prove me wrong but the inspector pointed out the flaws.

The sales representative from Empire Burton ** did not only give me an estimate for the flooring I needed done but also helped me get financing. I could only get half of it done but I am very grateful for that it took a lot of time for him to do it and I appreciate his devotion to your company. He didn't have to do all of that but he really helped me and the work crew that came out did a real great job on the vinyl Flooring and the other work crew did a great job on the carpet. You have a great sales representative in Mr. Burton **. Thank you.

I had kitchen and dining room floors put in, as well as carpeting throughout my whole house. Empire Today's salesperson came to our home and explained everything to us. The cost was reasonable but there was a little confusion with the customer service. The person I spoke with said both items were coming out because there were separate installers. The vinyl guys called me first thing in the morning and said, “This is the time we’ll be out.” They came in on time and did their thing. They took their time and the floor was actually great. But unfortunately, one of the individuals cut their hand towards the end of what they were doing. I also had an issue with a tile that was defective, but they came right out and took care of it. It now looks great and I’m happy with that.

Empire Today had a good sale going on. They came out and gave me a free estimate. They came about two weeks later to put the carpet in my bedroom. They called me to let me know that they were on their way. They showed up on time and did everything right. They explained everything and when they got through with the work, everything was A1. They took care of the business. Everything was done like I wanted. Empire should keep doing the good job they're doing. They’re a good company and they stand behind their word. I recommend them.

Don't make the same mistake I did. I had them install rugs 2 years ago in my upstairs, about a year after they were installed, they started to roll around the edges. The salesman originally told me that I was purchasing a great rug that would stand up to cats, that was wrong, that cats have frayed the rug. I decided to use them again for my family room and office downstairs. The salesman came out (different one) walked through, gave me a price and agreed to have it done. I showed him my upstairs and he said that the installers would fix it, free of charge even though it was a month out of warranty. He told me it happened because all the furniture wasn't removed when it was installed.

We put in new carpet in 3 bedrooms in 2015. Very happy with service initially. Was told we had a 20 year warranty on carpet that if anything happens they will replace for free. Unfortunately my husband fell and cut his head open in one of the bedrooms and there was severe damage to one of the carpets - we had it professionally cleaned and the stain and damage did not come out. I then called Empire back and explained and after a month that they will not replace it at all because I had not had that room cleaned before this happened - I explained that the room it happened was my sons room who is away in college and that room is empty and is never really used and there was no reason to ever have it cleaned. This is a scam - salesperson never told us how difficult it is to submit a claim and get it approved. After spending over 3000 they told me they can replace for 485 and my carpet is discontinued. Will file a claim with the BBB.

I buy all my carpet from Empire Today. I just call and they send somebody in and fit the room. And then, I get the carpet the next couple of days. I recently had carpeting done in my bedroom, and it's the same color I have in the other bedrooms that was done three years ago. The installer was also the same guy that came out three years ago.

I scheduled an appointment for an estimate and no one showed up or even called. When I called to inquire, I was told by the Empire that the representative scheduled to provide the estimate rescheduled our appointment without any notification to the us (the customer) and that a supervisor would be calling me to offer an explanation. No call from a supervisor. So, I thought I’d give them one for shot and rescheduled another appointment for an estimate. The exact same interaction with this company occurred. After the 2nd appointment window ended with no one from Empire showing up or calling, again, I called to inquire about the SECOND no-show. Again, I was told the appointment was rescheduled by Empire without any notification from this “business” and I was promised a call from a supervisor to make amends. Big surprise, no call from a supervisor. In summary, I recommend avoiding this company. It’s a total joke.

that we wanted. The carpet was like a white burlap with the stripes which Empire told us was of premium quality and a good carpet. It was also supposed to be second from the best that they got. Then he left me with pieces of the square carpeting so I had it when they came for the installation.

I had carpet installed in two of my bedrooms at home. The quality of the material and the sale that Empire Today had going on was affordable. The person that came out to do the measurements was very knowledgeable and he was very helpful in helping me choose what was best for the area that I wanted to put the carpet in. But the installers didn't want to install. I had a cashier’s check and they told me that it wasn’t good. But I did it because I felt that it would be safer for them not to be carrying the cash. And then they told me that they didn't want to put the carpet down because they didn't want to move the furniture that was in the room. They also said that the furniture was too heavy, but I had taken everything out and each room has two pieces of furniture that they have to move over.

We are happy with the carpet and installers. They were efficient and answered questions. Clean up was good also. My husband had asked about floorboard molding removal ahead of time and was told they would remove them. The installers said they never do, so that was confusing.

I was very pleased with Empire Today. The rep and I got along and she talked to me and advised me. They then installed the laminate floor in kitchen, living room, and TV room, and it was a pretty good deal. I like both the color and the design. The floor matches with all my stuff. If I had a problem, I would call the office and somebody would come out right away to take care of it. I would recommend them.

We had carpet put on our deck by Empire Today. They were referred by some friends. So far, we really like the carpet. It’s nice. The rep was very informative and very friendly. He visited us and explained everything. The install guy was also very cordial and did a very good job. The only thing was the rep said we were supposed to get a $50 referral fee and we’ve never gotten that. We referred our neighbors over here and they went ahead and did theirs also. Everything went very well other than the referral fee. They were very quick. Once they came out and gave us the estimate, I was very surprised at how fast they came out and got it done in a timely manner.

We had carpeting replaced in our entire home, the initial visit to pick out the carpeting and the installation went very well. However, after the installation, I completed a survey which asked if I wanted to be contacted and I stated yes. Someone called me within a couple of days and asked what the problems were. I explained that we did not get the correct padding in our living room, the installer messed up the trim in the living room where the carpet meets the vinyl. In the hallway there are two seams that are separating. In the master bedroom, there's one spot where it feels crunchy when you walk on it. I was told someone would call me back within 24-48 hours.

I had new floors installed and the first issue was the product colors did not match it. 2 of the 3 rooms and the 3rd room was too dark compared to the samples originally provided and the lighter color mixed in (see photos). All floors had to come out and days went by with a newborn and a 2yr old with exposed subfloors and all our belonging including changing tables and cribs stacked up in our front room. I had to push for some sort of monetary compensation, and I finally was told that if I signed a Accommodation Agreement that I would be issued a refund to our account. This was almost 6 months ago, and I have been calling and emailing Ashley ** requesting an update. The last update I receive was that after Empire received the Accommodation Agreement that a refund would be issued in 10 - 14 business days - it has been almost 6 months.

I like the overall quality of the vinyl planking that was installed by Empire Today in the lower level of our house. I also like its color and its warranty. My experience was excellent. And aside from their product selection and the quality of the installation, I used them also because of a past experience with them.

I needed to get things done quickly because I’m a flipper. Time was essential. Empire was better priced and had better quality for what I paid for, and they also got the carpet installed quicker than most places. The installation team was okay. They did everything. According to the agreement, they were supposed to remove the carpet downstairs, and they did except for the bedroom. The guy called me up and said he couldn’t do it because he didn’t have enough room and he had to go on another job. I had to pay a little bit more extra to get that removed. Other than that, everything was fine.

I got from Empire Today the recent vinyl flooring in my lower level of the house, and I have had them before too. They put hardwood floors on my upper level a few years ago and I was very happy and pleased with it. They also did do a bedroom for me and I was pleased with that. But I had too many problems with this downstairs. Each time they came in and did things, however, there was stuff that wasn’t done right. They cut the tile, the vinyl, and then they did a sloppy job putting down the quarter round. I did have them come back to redo the closet in the family room, which I didn’t do at first. But I also had my office area done and they had messed up and cut the vinyl wrong in there.

I bought and had installed the vinyl flooring. Caution: flooring is very soft; it gouged very easily and is not durable enough to qualify for common flooring purposes. We moved a range/oven across on a piece of cardboard across the vinyl.

Very happy with Empire. Have used them in the past and will use them again. They are always timely, professional and affordable. Have always left a clean, neat, workplace. Their next-day service is remarkable. Don't know how they do it so fast and yet do a great job.

I would just like to say, that I am not satisfied with my experience, after the installation. A few of my walls were damaged during the LVT installation. I reported this to Customer Service (Confirmation # **), and cannot get the Customer Service rep assigned to me to return my calls. I would like a resolution to this.

Empire Today team did a wonderful job on my flooring. Very professional work. They tore up old stone tiling and carpeting throughout the first story of my townhome. They moved the heavy furniture and appliances, including stove, dishwasher, water heater, and toilet. They installed wood laminate and baseboards flawlessly. The job took 2.5 days to complete and they cleaned everything up and put back all the furniture and appliances. My downstairs looks so much better!

The workers were very professional. I love the carpet. It was exactly what I orders. They came in, showed me the carpet before installing it. They moved the furniture and put it back in place. Carpet was put in two bedrooms. After the job was done, the installers ask me to look at it before they left. They cleaned up all the mess and left.

I had the carpet done in my bedroom by Empire Today. I knew the young lady who came to my home, so I trusted her opinion. They are a little expensive for me, but the quality is good. I love the color too. I got perturbed with them a little bit and if it wasn’t for John, I don't think I would come back. They were supposed to schedule me but didn’t. I had moved all the furniture in my room and they said that they were going to have to reschedule, and so I went completely off. But, they eventually did get someone in there on that same day.

I was satisfied with Empire Today. They installed carpet in our bedroom, living room, hall, and dining room, and I like it. I like the price, too.

We were getting some work done in an unfamiliar area and we knew that Empire Today tend to back up their work a little bit as opposed to somebody who is random so we gave them a call. They brought samples and it seemed to be the best combination of price and thickness for what we thought our needs were. We got a carpet for one bedroom in my father-in-law’s place. It held up well and we are happy.

My experience has been extremely difficult and horrible; purchased carpet along with stain guard less than 2 years ago for 3 rooms. Before the first cleaning the carpet was stained, badly buckling, and discolored. Had the carpet cleaned again and it appears to be deeply worn to the point of requiring removal. For over 3 months, I have tried to get the situation rectified: I have submitted pictures via e-mail numerous time and no response. When I call which is often, no one is available to acknowledge my calls or e-mails. There is no customer service, no integrity, no respect for their customers. If you are interested in any kind of flooring; please shop elsewhere. Never allow a company such as Empire Today in your home or business because they lie.

Empire Today put carpeting in a house I was selling. I had an old carpet of 12 years and it was time to replace. I went with my real estate agent’s reference. They delivered what they said they were going to deliver. The new carpet was of good value. I was just going to sell the place. I don’t want to put too much money to it, but wanted a solid option. Their sales rep was awesome and very professional. She provided great options, colors, and follow up. The installers were awesome to work with. They helped me screw in the floors, which were squeaky. They stopped for about 20 minutes for that, and weren't paid to do it. They cared and took time for it, and that was very cool. Empire Today gets an A-plus all around. They were in a timely manner getting out here, and I got a professional installation and fair value.

I liked Empire Today's hardwood which I purchased, installed, and has met my expectations. I'd tell friends to give Empire Today a shot.

On December 6th, 2017, Jolene from Empire Today came in the evening, and we discussed the flooring for the kitchen and bathroom in my second floor apartment which is currently not rented. The flooring is a wood type LVP interlocking floating floor. The flooring I decided on was to go from the kitchen continuing on into the bathroom. As we stood in the bathroom she asked about removing the bathtub. I said to her clearly, that the bathtub will stay in place, and that the floor will have to go around the claw feet. I said moving the tub would open a huge can of worms, and that leaving it as it is, is the best option. She said they will cut around the claw feet. I said to her that I was also purchasing a new toilet, and having the old one tossed out, as it was between 15-17 years old. She said, "Not a problem, once it's off we'll put the new one on." We talked about it for a few minutes, then moved on into the kitchen again.

Empire was recommended to me by somebody else. They installed the flooring in the kitchen, the hall, and the laundry room. The installers were very courteous, neat and fast. The people that came to my house and saw the flooring gave me great reactions. The only thing is that I called and asked for invoice on the amount. I explained what I needed and the lady took over a month to send it to me. When she sent it to me, she didn’t send me everything on it, but that's okay. I decided to pay her up and see if I get it.

My Empire Today salesperson was very good and I liked her. She came out, did the measurements and told me she thought the floors would go on sale soon. It didn’t go on sale that first month, so I had to wait eight weeks for the product to go on sale at 50% off. I had Empire Today install two wood floors in the bedrooms and we like the floors a lot.

Empire Today's cost was half compared to the other companies. However, the quality of the other ones was a little better since they included moisture barrier on the carpet itself besides the pad and they also had lifetime stain resistance. Since we're doing the whole house remodeled, the price was our deciding factor. There was a separate installation team for the LVP and for the carpet and both were phenomenal. They were very quick, friendly, and professional. They just went way above and beyond. Moreover, they also cleaned up. The LVP is so durable and wonderfully easy to keep clean. But the carpet has only been in the house for a month and a half and it’s already starting to show wear on the spots that we walk through. I'm concerned what's going to happen to it over time.

The first thing I thought of when I decided to get a new carpet was Empire Today's TV ad. The price I got from them was all right. I had just put down a natural cedar plank kitchen, and the color I picked up was almost a natural cedar color so they went well together. It's been fine so far. I'm worried about the steps and I hope they did them right, but I think they're going to be all right. The two installers who came in were excellent in doing their work. One worked on the carpet and the other one did the trim. They did a good job and I'm satisfied.

Our sales professional was upfront and honest and only showed us the items we were interested in. The price couldn't be beat. Installation was expertly done and very thorough. They didn't rush and did a quality job. Have recommended to everyone.

Today 1/9/18 I had the wonderful pleasure of speaking with Michelle ** from Empire Today to schedule a appointment for installation of carpeting for our home. Michelle was very knowledgeable, kind, polite and just overall awesome!! Thank you Michelle.

Although the initial sales rep was good and the installation was good, there was a huge mistake on your end with electronically processing my check not going through resulting in continued harassment of me as a "delinquent customer" threatening me with a collections agency which would have adversely affected my credit rating. It was eventually resolved but not without a great deal of anger on my part all because your office people didn't know their job.

I am an 8 time customer of Empire Today and have spent tens of thousands of dollars with them. None of these purchases went completely smooth but ultimately I have always been happy with the work quality and nobody can beat their pricing. Today's event was the last straw and I will never do business with them again. We purchased tile for 2 bedrooms of our home on 12/14/17 and scheduled the install for 1/6/18. The week before the install we received no fewer than 6 phone calls and 3 emails asking to confirm the install date. We replied to each email and called them multiple times to confirm the install. Each time we were told it was confirmed and they would be here on 1/6/18.

I had Empire Today install my laminate floor in two rooms since I had a really good experience with them 20 years ago. I like that the floor's so clean and that it's stain and water-resistant. Empire Today is a great company.

Empire installed carpet in home. Returned to install runner on two sets of stairs. I did not see results until they were gone. Horrible job. At bottom of stairs, carpet was not bound. Carpet is fraying... looks terrible. Also cut unevenly. Two different representatives came over. The first one, Miguel, took pictures and agreed that the runner needed repair. He assured us that a crew would come by with a small binding machine and make things right. He stated he'd submit his pictures and a report. Weeks later, another representative came over... I assumed he was here to repair the runner. He had NO idea what was going on. Said he'd never seen Miguel's report. Also said he could not bring in a small binding machine. He took pictures. Said he'd give them to his boss, Kenya. He promised me the runner would be repaired.

Empire Today installed carpet in our living room. We've always dealt with them and it's where we’ve gotten our carpet for three years. It's convenient that they come to the house with the samples. Dave, the salesman, is the only one I like dealing with when it comes to coming out here and doing some measuring. I'm going to have him come back out here in a month or two and have him give me an estimate on a carpet for the bedroom.

I had carpeting installed in all our rooms except kitchen and restrooms by Empire Today. Their cost and quality were much better compared to others. It’s a high-quality carpet for a good price. I had a great experience and would definitely consider Empire first and not waste my time.

Empire Today did a great job the first time, which was months ago. Recently we had them install carpeting on the house's lower level. This time, it was crazy and chaotic. They got the orders mixed up and delayed it by six weeks. Then they kept on calling us to reschedule and weren’t communicating with one another. However, they got it done in the end. I was very dissatisfied, but I'd still recommend them.

I chose Empire Today to install tiles in one room and hardwood in the other because I saw the advertisement of them having discounts. The pillow is color-coordinated with the hardwood and padding on my walls and I love it. The quality is excellent too and I’m perfectly satisfied with it and the workmanship. They finished most of the work in one day but they had to come back the next day because there was about a four-inch drop-off from the hallway to the living room and I wanted it to come down. They’re going to have to drill a hole in to remove the railings so that they would put the padding under it so it wouldn’t need a trimming. I figured it would take much longer but it did not. They came back the next day for a few hours and did it in a record breaking time. It was a real delightful experience working with them. I would highly recommend Empire Today to anybody.

The sales rep, Mary was very good, knew product well, listened and answered questions, overall very good experience with her. Carpet installers--did a good job. Also, were careful of things in my house and did a good job tearing out, cleaning up and installing the new carpet. My only complaint would be such a big job, installers were on site from 10am to almost 8pm--would it be possible to have 1 or 2 more people for installation so it does not take an entire day going into the evening. Thank you!

Updated on 05/08/2019: We had our carpet installed in December of 2017. The installers destroyed our woodwork. Empire refused to repair it or to pay for someone to repair it. They ran out of carpet and had to finish a few days later. The carpet on the stairs was left with a raw crooked edge and there were many loose threads which they left at the seams and along the woodwork. An installer repaired the raw edge but we were told to just trim the loose threads. In November of 2018 one of the loose threads (I did my best To trim them as the rude customer service rep instructed) got caught in the sweeper and unraveled a large section. In the middle of the room. When I called customer service I could never get a callback and now the warranty has expired. STAY AWAY FROM THIS COMPANY!! They are unprofessional and incompetent.

Empire Today had done work for me once before. I recently had rugs installed in the front porch, three bedrooms and a hallway. They were courteous and it was a very good experience.

I've used Empire Today previously and had good results with them. I also have friends that had gone through them and they’ve had some good results. About six months ago, we decided that we were going to try to get some additional carpet installed in our house. My mom, who is my neighbor on some adjacent property out here, had been discussing this stuff. I talked her into using Empire Today as well. She had some significant amount of work done to her place. Her house is around 3,000 square that had carpet throughout the area. She wanted the carpet removed and some of Empire's wood flooring put in.

Empire Today was initially higher as compared to the other brands but when I let them know the other prices I got, they agreed to meet it and even beat it by just a small amount. But they could install the flooring quicker. They installed the laminate flooring in our home smoothly but there were a couple of tweaks that they needed to do. We are up north right now so rather than installing it, the installer would contact us when we get back down to finish up the trim that needs to be taken care of.

Empire Today was a company for a long time and I liked them for years, so I got them to install a rug for one of my bedrooms. Their installers did a good job and they finished quickly. I like the rug. It's easier to clean and the color matched well with the home. They last for a long time too. I had a good experience with this company. I would recommend them.

I had some carpeting and padding done through Empire Today. We were sort of rushed because there's a couple of places where the floors were squeaking. Once they get that floor bare they should walk around and hear if there's any squeaking. It would have been a good idea for them to mention that to us, shoot a couple of nails into the joists before they put the carpeting down. But we were very satisfied. The person selling it was really good and knowledgeable of the quality of the carpeting like stain resistance. The color was a neutral color so it would go with anything. Plus the style is also nice.

Empire Today cost more than the other brands we considered but we like the quality of their products and they were incredibly fast. It was also very convenient to deal with them since they came to the house. We bought carpet and vinyl plank flooring which we had installed everywhere in our house except for the bathroom. We absolutely love the color of the vinyl plank flooring. It's gorgeous and really easy to care for. We were very happy with our experience and if our friends have the money to spend we'd tell them that Empire Today is the way to go.

I've had mostly everything installed by Empire Today. I've had laminate floors and carpet, and they've had great colors for me to choose from. I had laminate flooring in my kitchen and I got waterproof vinyl put in my bathroom, and they're awesome. I use Empire all the time because their prices are great and the people are professional. They come and do the work, clean up behind themselves, and I've had no problem with them. I love them. Their customer service is very professional. Empire Today is great. I will not call anybody other than Empire Today.

The salesman was friendly, polite, helpful, well informed, great to work with, generous with suggestions and guidance, but not pushy or pressuring. He came on time, and it was a great experience. The installers arrived early, which was fine, they worked highly efficiently, did a great job. They were friendly, polite, made sure they did what I had asked for, and they did an excellent job cleaning up after.

We ordered LVT and it came out beautifully. They were accommodating with the price and beat Metro Flooring estimate. However, there was a snafu with the scheduling which did cause some unnecessary stress. However, our sales rep resolved the issue and the floor was installed in one day. It's been about 2 weeks and we love the new tiles. Would have given 5 stars if not the scheduling issues.

My entire downstairs was complete in one day. The 2 different teams that came to my condo were competent and professional and courteous. We were completely pleased with this company! I would certainly recommend this company. Appreciate their customer service too.

First off I want to say I have used Empire on 3 other occasions with no problems at all. But this time the install wasn’t the best. Installer had a helper that was not up to par, he removed my closet door and couldn’t reinstall them and failed to inform the lead installer which I did as he was getting ready to leave. He worked on it 30 minutes and I told him to, "Leave it. I’ll do it." Took me 15 minutes.

I ordered carpet for commercial property I own. Explained the urgency of having it completed. This was on Dec 27, 2017. Installation was to be on Jan 2, 2018. I got a phone call on the 2nd informing me the carpet was out of stock. I had to then order an in stock and was assured it would be in on the 3rd and would be installed only to get yet another phone call saying that the carpet did not get put on the truck for delivery. Several calls to customer service several calls to the salesperson that made the contract and no one wants to be responsible or compensate for the inconvenience I have had but by gosh they want their money. PLEASE DO NOT MISTAKE THIS COMPANY TO BE EMPIRE FLOORING. It is not theirs. Product is at best substandard. Their customer service is nonexistent. Highly recommend do not use this company.

We started this process with Empire Today because the salesman was very professional, we needed our hardwood flooring replaced due to water damage, so we ordered a composite flooring and then added a vinyl flooring for our kitchen. This was all done on 12/6/17 with final install to be completed on the 12/21/17. First problem the composite flooring installers didn't have all the trimming needed to complete the job and the installer stated they would return in a couple days to complete this, second problem the install scheduled for the 12/21 was cancelled so now our Christmas gathering had a big disappointment with our home not being ready! Third problem the install was rescheduled for 12/28 was cancelled again, Now the fourth and final problem the install scheduled for 1/4/18 is also cancelled!

We were pleased with every aspect of the Stairwell Carpet installation--service, speed and politeness. We are in the process of remodeling our kitchen. We have ordered laminate flooring from Empire for the additional rooms and feel good that the project will have the same great result. Thank you for a job well done!

Engineered Hardwood - Couldn't be happier. From start to finish the process was smooth and professional. Would definitely recommend and have to our friends and family. The quality and color is exactly what we were looking for. Did not have to wait for weeks for installation but completed within a few.

Very satisfied with Empire Today. Staff very professional, installers very conscientious about work. I especially want to point out that lead installer was quick to solve any problem that came up. Keep that guy! Our neighbor says the floor makes it seem so warm. The vinyl is much easier to take care of. Love it!

Installers did good work. The arrival time to our home often was much longer than I expected, sometimes 11 am. Our living room entertainment furniture was moved by the crew, however two pieces of hardware came off. I noticed this, and they said they were aware, and it would be put back. It was forgotten, and I did not remember to check before they left. Now I'm not sure who I can get help from to take care of it, my spouse and I are not young/physically agile with heavy jobs. The last day of install 4 or 5 men, and it felt very frantic, although great that the job was finished. My garage had a bit of sawing mess as well as pieces of trims I had to clean.

The quality of the installation is almost perfect. I received two scheduled installation windows within five minutes, which led to a slight confusion over the arrival of the installers. You cannot be the prices as a repeat customer. Couldn't be more satisfied with the turnaround between contract and installation date.

Sales rep. failed to return calls when problems arose. Not all work put in original bid, cost kept going up over what we had budgeted. Get no help from customer service, they tell us to call sales rep. He doesn't return our calls. We pay the 2 work orders when jobs were finished in full, now I get a bill for $1,104.00 with no explanation. So many other issues not enough room here. Very unhappy!

We put a large area rug in our living room leaving approximately 24 inches of our wood floor all around the rug. It had to be bound, which it was, but when rolled out was only 6 inches on one side. Since it was bound l accepted it, because didn't want raw edges on the one side.

I am happy with my carpet and who installed it. He was very efficient. I told him not to rush I will be there all day. So he doesn't do a rush job. I am pleased with the job and how he was able to put the carpet on my stairs. I loved the color it goes well with my stairs/hallway. Very bright and airy.

We did the whole house carpeting with Empire Today. I liked the ease of someone coming to the home. That made it real easy for us than running around. That also made it simpler. The service was great and the quality of the product was very good. The carpeting turned out well and the technicians did a good job. I had some issues with the finance company but that was resolved. The only thing that was a little bit hard to understand was that I know that we had a discount. The price was inflated but even with the 50% discount, it still came out to about the price of everybody else so that was a little bit disheartening.

My sister had used Empire Today so I had my hardwood flooring from them. Also, I wanted something that would be fast, easy and warrantied. The flooring has met my expectations so far and the only bump in the road that we had was that the installation was a long process. The installation team that came to do the work consisted of subcontractors. They came over the next morning and they were supposed to finish up but they didn't. We had to wait until somebody called us back from Empire Today. When I got to my office, I called Empire Today to complain about it because for that amount of money, I expected my installation to be complete. So, they sent somebody else over to do it.

We had dark-colored laminate flooring installed in our upstairs loft by Empire and I like how genuine it looks. Their cost was a little more expensive than the others, but their professionalism was what made me want to stick with them.

I had carpeting done in the bedrooms, hallway, living room and a den. Empire Today was professional, courteous and timely, and we were completely satisfied. We like the texture of the carpet. This is our second experience with Empire and I would recommend them.

Great sales rep!!! He was so patient and helpful and came back a 2nd time when we couldn’t decide on which carpet to choose. He also helped us stay within our budget. Installers were great too!! Everything was installed on time and it was a big project!! The installers respected our home and cleaned everything up when they left.

I have no complaints, which is remarkable because I am a persnickety old maid. The whole experience has been wonderful - from selecting the product to installation to living with the flooring. I have received many positive comments about my flooring. Nice job! I would recommend Empire.

Our salesman told us we didn't need to get the bathroom sink removed. In fact we did. We would not have considered buying a floor from Empire had we known this. Lowe's said they would remove it to install our floor. We would have had them do our floor. Instead you had a lying salesman who cost us an extra 500$ to remove and reinstall the sink. That was included in Lowe's price. Their price was the same as yours. You are a bunch of liars and are very dishonest!!! Empire said they didn't contract out!?! They contract out salesman and every installer!

The saleswoman was great and we scheduled our installation. On the day of the installation, which was on a Monday, they called me to tell me the carpet had been lost. I had spent all weekend preparing my house and moving furniture so I could comply with all their rules. I was very unhappy and had to wait an extra 3 days for installation.

Salesman and installers did their jobs well. All carpet was installed on Friday in three bedrooms except for one closet, because they ran out of carpet. Got a call on Saturday to set up an appointment for Wednesday. Never received a call on Wednesday for what time they would come over to complete the work. I called after nine that morning and could only leave a message. It's one and still have not received a call. Will I need to be home for a third day? This is very poor customer service. My blood pressure is up. Why is it so hard to finish off one closet. I would not recommend Empire Today with an attitude of no customer care.

The sales lady that came was very nice and wasted no time. My installers were on time, very nice and went the extra mile to do a good job and clean up, very easy and pleasant experience and would use them again.

Empire Today’s set up and delivery of laminate and carpeting for my home was done professionally in every way from the representative to the installers. Empire Today followed up. With phone calls to make sure of the install dates, the installers arrived on time and installed the products quickly and professionally.

They did a fantastic job and I highly recommend Empire. All of my friends are so jealous.. and they are surely going to use Empire. My whole house is so beautiful now... should have done this a long time ago. Terry was a fantastic salesperson.

I contacted Empire after a bad experience with Home Depot. I was just getting pricing and planned on getting carpeting in the new year. I was pleasantly surprised that the salesperson was very knowledgeable, came in under in pricing, and my carpet was installed the following Saturday. I would completely recommend Empire to my friends. I am drawing a blank on my sales rep, but he has been with the company for 14 years and is originally from Nigeria. He was a great salesman, not high pressure, and very knowledgeable.

From the initial meeting, measure and carpet choice through scheduling and installation Empire was great. Would definitely recommend. Their installers completed the work quickly and cleaned up everything. This was the best carpet purchase process we have ever gone through.

Jeffrey ** called and made an appointment. He was on time, courteous, knowledgeable and gave us a very good price. It was only $100 more than another company, but we had confidence in the job Empire would do. The installation took place in less than a week. The installers were very nice, competent and did a very good job. We are very satisfied and if needed in the future would recommend Empire.

We were very happy with the work that the Empire Today team did. First, it was a low-pressure sales meeting with someone who not only asked us what we wanted, but was willing to work on the price with us. As for the installers, two teams were dispatched: one for the carpet and another for the hardwood. Both group of experts arrived on time and finished before they were expected, with the results being exactly what we wanted. Prices were fair for the quality items we received.

Sadly, I had nothing but trouble with this company from day one. I had recently purchased my first home and needed to have old carpeting removed and wanted new tile put down. I called Empire because family and friends had used them multiple times with nothing but positive things to say. I met with a salesmen and was advised I could have next day installation set up immediately, I opted to push it off until the following week as I needed to request time off of work to be there. The appointment was made, I took the day off of work to be there and even received a confirmation call the day before and then hours later was called and advised they needed to reschedule due to lack of supplies and that the next date would not be for another 3 weeks.

Cancelled installation appointment twice on the day of installation at or around 8 am. Second time was confirmed the day before that all materials had arrived. Once they arrived, the installation and materials was excellent. Installers did a great job on the floor. And just as great a job cleaning up after the work was completed. If not for the installers doing a great job, I would not even think about using Empire again. The consultation and install was great, just the communication in between was unacceptable. Because of the lack of communication, I lost 2 days of work. If the materials are not in stock today for a job tomorrow, you need to let the customer know prior to 8 am on the morning of the scheduled install that it will not be happening as scheduled.

Great experience using Empire. I was able to schedule an in home appointment at a convenient time for me. At that appointment, I chose my product and scheduled installation for two days later. Sales appointment was informative and no pressure atmosphere. Installation was seamless, arrived on time and did a great, professional job.

The installers were neat, fast and professional. The price was fair. We would recommend Empire Today to our friends and relatives. The timing of the job was reasonable and the installation was on time. The leftover flooring was left on the job and could be used for a small job.

We had four bedrooms carpeted and the two installers arrived early and worked hard all day. I was not only happy with the finished work but with the way they moved our furniture and replaced it after the new carpeting was laid. I give the two installers an A+. I would use them again.

We had a fantastic experience with Empire! Easy scheduling, great price, fast delivery and flawless installation. Our installers were terrific and our carpets look great. We compared with Lowe's and a local company and Empire was the better deal and delivery was incredibly fast. Wish I had pulled the trigger sooner!!!

The installer was not able to finish the threshold between rooms as promised, it took multiple phone calls and appointments to try to complete the job. The people who answered the phone at the office were very polite but were not effective. I had to speak to a supervisor to get any attention at all. It should not have been this hard to get the job finished. Photo is how the original installer left the job, other is of the threshold. Does not look professional to me.

6 phone calls to Empire today and 5 weeks after completion of a $5300 tile and carpet job, Empire has failed to return my calls to discuss a refund owed [I paid to have ceramic tile torn up but that was not done. Vinyl tile was laid on top of the ceramic]. Never in my adult life have I had such an unpleasant experience with a vendor. I can think of no reason for such blatant disregard of a customer other than Empire's desire to keep money for a service they did not perform. I am now working through the Better Business Bureau to resolve this problem. I am sad to say that I could not in good conscience recommend this company to any person although I believe they offer a good selection of products at a fair price. Installers were excellent. Customer Service is a marketing gimmick. BUYER BEWARE.

We were pleased with the entire Empire process. The sales team arrived as scheduled and offered us valuable information about options and cost. We set up an install date and as scheduled, the workers came and replaced carpet in two bedrooms. They were professional, respectful of our home and competent. The carpet looks amazing and actually cost less than we had anticipated. We highly recommend Empire for your flooring needs.

I couldn't be happier and will definitely recommend to any and all of my friends, and actually, have already. The customer service was great, the installation when off exactly at the time it was suppose to and with great speed and efficiency. The quality of the carpet was much better than what I could have afforded with Home Depot.

The installers were very professional. They stayed long hours to finish the job. They repaired areas which needed to be repaired. They were helpful in moving items too big for my wife and me to move. Finally, they finished when they stated they would finish.

Our experience with a sales person, appointment for installation and installers was wonderful. However, 7 weeks later, several phone calls later, and we still DO NOT have our warranty paperwork or instructions on how to care for our carpet... Very disappointed in your customer service.

This is the second time I have used Empire. I was told this would be a 2 day install but the gentlemen that put my beautiful new floor in finished in 1 day! They stayed till about 8 pm and completed the job. They did a wonderful job with my hardwood laminate. It’s absolutely gorgeous!

Installers were very professional, thorough and quick. We are very happy with the end result, and our house looks brand new. I was especially happy that I got better products at a lower price than one of the Big Box Stores.

Empire Today installed carpeting in our dining and living room. We chose to do business with them because we liked how their rep treated and helped us when he came to our house. We then got the three bedrooms upstairs, the hallway, and the stairs leading to it made because we loved the carpet they installed. It's a deep pile Mohawk carpet and it vacuums up nicely. I have a cat and it's also very durable. I'm very happy with it.

I liked the guy from Empire Today who came and showed me different carpets. I had Empire install some carpet in my home, and I already told a lot of people about how good the company is.

I’m really happy with the work Empire Today did. They recently installed carpet in three rooms. Everything was right which met our expectations.

I had Empire Today put my kitchen floor in. There was a time factor and I just wanted to have a guarantee or security. They cost more than what other individuals were offering but at least I had a guarantee with them. The floor that I picked was okay but once it was laid down the tile look like it was defective and I wasn’t pleased about that. But I was informed that’s just part of the pattern of the tile. When you look at it, it looks like there’s spots or stains in it. And so that’s the part that my husband and I have to get used to because when I tried washing the floor it didn’t come up. I wish I had chosen something else because I really didn’t like the pattern. But the installation team did a good job and I would still tell my friends to go ahead and consider Empire. However, make sure you're getting what you really want when you’re selecting the tile -- make sure that it is the actual tile that you requested.

We looked at other companies like Lowe’s and 50 Floor for a carpet to be installed. Empire Today came to the house and worked with and that made considering them easier. Their carpet was affordable and its quality was good. It was what we were looking for. I'd tell people though to wait a week before they buy to get a better deal. The only thing that bothered us is the fact that they would call the next week and give us a much lower deal rather than just give that to us up front. Other than that, everything was great. I'm happy about the deal and the end result was what I expected it to be. I would recommend them for the carpet but I'm not certain with bathroom flooring. That’s the last thing I'd use for that.

We had a wonderful experience with Empire Today. My mom had used them and she told us that it was easy. We had them install carpet and padding, and the whole process went really quick. We had the salesman out and a couple of days later, we got carpet installed. And the young guys who came to put the carpet in were as sweet and helpful as they could be. They called ahead of time to tell us they were on their way and when they would be arriving. I recommended them to my neighbor across the street, and I would absolutely recommend them to anybody who asks.

I had laminate floors installed by Empire Today in the basement two months ago. The installers were great. I like the flooring and it's worth it. I would use Empire again.

Compared to other flooring companies that we looked at, the cost and quality of Empire Today’s products were definitely better. Plus, their salesman seemed thoroughly knowledgeable. We had carpet installed in our living room, bedrooms, and hallway. I’m very happy with its quality and it doesn’t stain very easily.

Empire Today is a really good company. I had a quote from another company and they honored the price that that company had given me for a similar product. I also liked their salesperson better than I liked the salesperson from the other company and as long as Empire was going to honor the lesser price, I'd rather give my business to somebody that I liked better.

In October, Empire Today installed our carpet in the living room, the stairs and the hallway. The carpet was something that I chose and I've been very careful with it. The cost was okay and I like that it's new. However, I didn't like that they brought the wrong carpet the first time and I had to take a day off of work. Then, somebody ended up referring me, and Empire gave me a hard time about that since I didn't say anything at the initial phone call, but that was because I wasn't sure if I was going to go with them. Empire Today should make sure that they have the right carpet for the customer. I would refer others to Empire Today, but I would also tell them to go with their own judgment to see if they like it or not.

Empire Today's cost and quality was good compared to other brands. They worked with us and the wood floors I had them install in a couple of rooms looks nice.

We choose Empire based on a recommendation from an acquaintance. She told us that she had 6 installers re-floor her entire house in under 2 days. In good faith, we purchased vinyl flooring and carpet with the promise that the product would be installed on Friday and Saturday November 10th and 11th, 2017. Nov 10th - Only 2 installers showed up and started removal/installation of vinyl flooring downstairs. Nov 11th - Only 2 installers showed up and finished vinyl flooring downstairs, except for trim. Started removing old carpet upstairs.

Empire Today put in a carpet and additional blinds for me, and the quality is nice. I like the color and the thickness of the padding of the carpet and it has been put in nicely. But I’ve been having trouble with the blinds, so I’ll call the store. The representative I spoke with was very professional and he told me to give him a call so he will come back out if I had any trouble. Once he comes and straightens out the blinds, then I’d be satisfied. Other than that, Empire has been nice and courteous, and I’d recommend them to a friend.

Empire Today did my sister's flooring and she recommended them. I've seen hers so we called on the spot, right then and there. I really appreciated Empire Today's work and their promptness. The installation team was great. I have recommended them to several people and I'm thinking about using them again. Their price was high and their advertisement about having half off didn't happen but I’m so happy with the flooring that I overlooked those. So far the quality is good, it's so much easier to keep clean and it looks so much nicer. I love it!

I looked at some of the other stores and nobody had a whole package. Even before they gave me the quote, I was within 1% of the estimate. I wasn’t trying to get the best price. I was trying to get something done that I liked. I've bought from Empire Today before and it was quickly done and they did a good job. Also, they're a reputable company and you get what you pay for. They’ve been very good at honoring their commitments too. The flooring that was installed all over the house got a 50-year warranty and it blends well into the house.

I had hardwood flooring installed by Empire Today throughout the whole house, except in the kitchen and bathroom and I love it. I had a call from them a long time ago, however, they said they didn’t come over to Michigan. Then, I talked to a lady I used to work with and she said her mom had some carpet put down by Empire. She told me they came out here, so I called Empire Today and they were nice. They installers a good job and didn't long. They came at 10:00 in the morning and left around 7:00. They moved my heavy furniture so I didn’t have to worry about that. Then they put everything back except the bed. But what was nice was that they put it up, so I can have somewhere to sleep that night. I’d refer them to anybody.

I had Empire Today put down wooden floors and back on tiles in my bedroom, the master bedroom, the hallway, the living room and at the closet. I had a carpet from them too. I got everything matched and the colors are fine. They were professional and on time. Everything was taken care of and good to go.