Empire Today Reviews

I have heard of Empire Today forever and I have heard good people who have had Empire before and they have no complaints so I went with them. I also knew them for years and they are good. I had them install a vinyl floor in the family room. The sales lady who came did a good job because I have a hardwood floor in my dining room which is old. She helped me pick out the vinyl floor that matched through the dining room into the room instead of looking kind of odd. She made sure that I got a floor that I would be happy. The room flowed from one room to the next. She was very, very good and I liked her.

Empire Today came in and did their job, and I'm pleased with it. They installed laminate in the kitchen. I like the brightness. It makes my small kitchen look bigger and brighter. I also had Empire before for carpet in the other parts of the house, and I was pleased with it so I called them for my kitchen. Their sales representative was very professional and told us everything. My experience was good. If you need a floor or carpet, call them.

Empire Today came on in the television and I jotted down their telephone number. I gave them a call and they were out quickly. Two men came and the truck with the whole carpet loaded on it. The installation went very smoothly. They moved the furniture around so they could get the whole carpeting done because we had a big television that had to be moved and other things like that. We have patios or balconies off every room in the house and if they wanted, they could have set the stuff out there but they didn’t need to with the way they managed the furniture. So, that saved a little time.

My experience with Empire was so horrible from the purchase to installation and customer service. This last encounter with Empire resulted in my Blood Pressure reaching 220/138 and a rush to the hospital. I was literally labeled as a liar by a customer service representative and unable to use my master bathroom for almost 2 weeks and being charged for labor to reinstall something that was the fault of the installers. Horrible customer customer...horrible installation and unable to get help from anyone on a higher level. I’m interviewing Attorneys. It has been a nightmare.

We went to a couple of different places before we chose Empire Today. When the guys came, we asked about the furniture and the placement. They explained to us how they would move everything and what would happen. They were very nice and they gave us all the information. When we came back, they asked us if we had any more questions and they answered them. It was great interacting with them. We got a brown carpet for the two bedrooms, the hallway and the living room. We were happy with our experience with Empire.

The guy from Empire Today who sold me the flooring did everything fine. I financed it and I thought it was a done deal but he said that they require 10% down that time. I had it but he should have been more upfront with it. Still, I had somebody install the flooring thereafter and I like it so far. It looks good. I recommend Empire Today.

I had laminate flooring installed in my living room and I love the floor. Empire's reps were very good and helpful too. I had to make a couple of changes to the schedule and they were very accommodating. However, they sent the wrong color of the quarter round, so the installers had to come back at a later time to do that. Other than that, I'm extremely satisfied. The installers came when they were supposed to and they did the job very quickly. They were very good.

We had Empire Today install laminate flooring throughout the whole house, except in the dining room and the kitchen. A friend had told me about them. Everything worked out fine with the reps. The installation didn’t take that long, but the installers didn’t change the molding around the wall and just added more to it. But the new flooring met our expectations.

I asked my wife what she wanted for Christmas and she said she wanted carpeting in our dining and living rooms. The only name that I could think of back then was Empire Today, so I had them do the job. Mike was the salesman I worked with and I highly recommend him. I was impressed by his attitude, kindness, and willingness to help. If I, in the future, am gonna have a couple of other rooms in our house carpeted as well, I would want the same crew that installed the carpet in our dining and living rooms to do it.

Empire offered me a good deal, and it worked out. I had great interactions with their customer service team. They listened to me and they did exactly what they were supposed to do. They were kind and they did a good job. The people who did the flooring did well too. I’ve gotten the same product, but at two different times in two separate parts of my house. I had carpet installed and I loved the first product so I went back. I actually saw three different groups of installers, and they were all kind. They did a professional job.

I had a flood under my kitchen sink and it took a lot of my parquet floors out. It also ruined the wall and the carpet in my basement. But my insurance company didn’t wanna pay for anything and I couldn’t afford to put new floors in there. So I got the 12-inch square Congoleum tiles from Empire Today. But I was happy with them. There were two guys and two girls who came out. They were out there for two days and they were very nice, polite and very respectful of my house. They installed the product in the kitchen, the downstairs bath, the hallway and the breakfast nook. And they did an excellent job except for two little bitty things.

My sister used Empire Today and she referred me. I had carpeting installed in the bedrooms, living room, and stairs of my home. What I got is better than the carpet that I used to have. However, their installers were supposed to come back and put down the strip between the hardwood and tile. They said they would do it for me but they never showed up and I haven't heard anything else from less than three or four weeks ago.

So you give me a 10 hour window in which you guys will be here. Promise me a call before so that way I can let you know what steps need to be taken with my kitchen, seeing as my wife was going to be there while I'm at work. No phone call. After dealing with customer care and treated like trash by 2 supervisors, I was told 12 pm they would be here and that I would receive a call from the install supervisor and 1 from the installer. (Thank GOD I didn't hold my breath.) 430 pm rolls around...still no word. No one can seem to get in touch with anyone. 530 pm...you guys grace me with a phone call "sorry you been waiting around all day, but I have some bad news..." You can't make it out today. After she waited around all day. What a friggin joke. No loyalty to longtime customers. Treated like total garbage, just for you to bail for whatever bs excuse. You guys should be ashamed of yourselves. I'm supposed to hand you guys $1300???

We had carpet installed by Empire Today in the living room and dining room and they got it done faster with about the same cost compared to other brands. The first people they sent out didn't do the job because they couldn't speak English and I couldn't understand them. The guy came with his wife as a helper which was fine except that she couldn't speak any English and her clothes were very dirty. They were also acting like asking me, "So, what are we gonna do?". I wasn't gonna let them install the carpet and they left. But the second team who came was outstanding. The flooring installed was great and I liked the different colors of the carpet and the tweeds.

I looked over some brands before I went with Empire and in terms of price, Empire came under the other people I was dealing with. I had the kitchen flooring installed and before they left, I showed one of the planks to them. You can see the crease but they said it would settle and be okay. They banged it with the hammer but it shouldn’t be showing. And when you look over the other part of the kitchen, you don’t see where they're connected like these two. So I'm gonna watch it for a few more weeks. If it keeps showing up, I'm gonna have to call them back. I think I was told they had a one year warranty on it.

I had checked another person from another brand and they came back, but they wouldn't give me an estimate, and I never heard anything from them. I spoke with a rep at Empire. I was looking for a person who was close, but I couldn’t find one, so I dealt with Empire and I had linoleum installed in the basement. The flooring wasn’t the one that I was intending to buy, but when I checked with my insurance, they didn’t cover the one that I wanted. Still, our new flooring is okay.

Updated on 12/22/2018: After almost a year of disputing Empire Today installed the wrong floor than what I ordered and frustrated with the constant run around, I finally sent the CEO, Keith Weinberger an email. He in turn had someone call me, Tim ** which basically informed me we had already spoken. Gee I should remember that because I have spoken to over no less than 50 people with Empire Today and I stopped taking notes after 6 months - he was looking at notes that made it very easy. In this conversation he basically TOLD ME: "YOU HAVE THE CORRECT FLOOR, anything that has happened to the floors is not covered under warranty. They are considered accidents and that falls under homeowner insurance and the floor they pulled up will not be placed back without a charge because it was not a floor issue but an issue with the subfloor."

Had vinyl flooring and carpet installed in our home. Within the first year we had to have repair to the vinyl floor 3x due to inadequate installation. The flooring lifted in different places 3 different times. The rug began to stretch and come up a year after installation. Called for repair and a installer was scheduled. I received a call the morning of the repair and was told the installer would be at my house late morning. At 12:15 pm when the installer had not yet arrived, I called for an update. No one was able to give me an update because the installer was "Not answering his phone".

I had an in home estimation and advised salesperson I would need to discuss with my husband before committing to having work done. He asked several times as to what would be necessary for me to sign up at that time... I repeatedly said I my husband and I would need to discuss before signing. Felt pressured into signing however salesperson advised I could cancel installation. I asked for a copy of the contract and was told he could not give me one however I could take a picture.

Empire did the laminated floors in my bedroom, and it's nice. Empire worked for me 15 years ago. They did my floors in my living room and dining room, and they did a good job. I would recommend them. Their salesperson and the guys who did the work were excellent. The salesperson had a lot of patience with me.

I like Empire and the carpet that they put in. I had them do my living room and my den. The people who installed were fabulous, and I would have them back again. But I had a bit of a problem with the man who took the measurements. He took the wrong measurements. The installers had a confusion then because they didn’t have enough material. They had to come back another day, and I had to keep calling them. It was crazy. But other than that, everything’s all right.

I had vinyl flooring put in my kitchen and dining area and in my sunroom. I picked it out from among other colors and the whole thing is a favorite. I like the color and the pattern. The people who installed it were also nice. But when they put my stove back in place, they broke the oven. I didn’t know it until about a week after it was installed. I didn’t report it but I have to call in to get that fixed.

My daughter and my son had Empire Today, and I saw their carpets. I figured if they went with Empire, I would too, and I did. We had carpeting installed and we had it done twice. First, we had the family room downstairs, and then we had the living room and dining room done. Our interactions with the reps the first time were really good, but the second time, I didn’t know what was going on and it wasn’t that great. I called for the second project as I was going to get the bedroom done and the stairs, and they called to see why I got the estimate, what was wrong and why I didn’t get the carpet. I told the lady rep that the salesman told me it wasn’t on sale and he gave me a price over the phone, which was way too much. We got our carpeting on sale before and we got a premium carpet. But the carpet that was offered by the salesman cost twice as much and we weren’t getting as much.

When Empire came here to put the flooring in all three bedrooms, I gave them a check deal that they took over the phone and then somehow or another, they took it out again through the bank. I don’t see how they double-dipped on me because they only had one check they took the money out of. Empire sent me a check back, but I don’t like being hit twice for one job and I have to talk to the bank. Other than that, I’m satisfied. They moved around some of the heavier stuff that needed to be moved and they got the job done in one day, which was great. The workers did a good job on everything and I could do the experience again. I’d also recommend them to anybody.

We had Empire Today install vinyl planking and carpet in our home. I considered another company who was comparable in price, but they couldn’t do it as quickly as we needed. We used Empire instead. The installers were good. We had a problem with the installation not taking place when it was supposed to take place for both the carpet and the planking because there were different crews. But Empire gave us the money back because they weren’t able to make their original date. When they got the flooring in, everything turned out really nice.

I was satisfied with Empire. I got my downstairs rugs from them and I'm happy with it. Empire is doing good.

Updated on 12/17/2018: You just sent an email that says this was resolved by the company, well that is news to me. No one has contacted us since the initial one. I wrote again and was told I would be contacted and nothing has happened since then.

I purchased carpet & vinyl flooring and the products are amazing. Completely satisfied. I am not at all satisfied with the carpet installers and I gave that information verbally over the phone when I was contacted by a customer service rep, there was absolutely no follow up on my very valid complaint. The vinyl flooring installers were fantastic in every way. I would appreciate someone follow up directly with me regarding the carpet installers used in my home.

Buyer beware! On December 1, 2018 I had Empire Today come to my home to show me laminate flooring options and to take measurements. The sales associate was very friendly and even showed me that he was offering 57% off, which at 58% off his tablet rejected the offer. He told me that this was the best deal he could offer. He continued to explain how the floor I chose was a popular selection and was something they had in stock and could install as soon as the next day or two. Due to my schedule, I requested installation on the 11th and 12th (about 1.5 weeks later). He scheduled it for me and accepted a 10% deposit. I was pleased with the sale.

This was a huge disappointment. We were convinced by the sales rep that this would be such a great deal and the flooring is amazing. Needless to say this could not be further from the truth. I would NEVER use these people again. Service and customer service is significantly lacking! The contractor came at 3:30 to do a 10x10 room and did not leave our home until after 10:00 p.m. The edging did not match up and was cut in multiple sections. There were places where there was no edging at all.

I had Empire Today install carpets in seven rooms, a hallway and stairs. My neighbor recommended them, so I hired them base on her experience. Big mistake! She obviously had different installers. When the installers arrived, they told me that all of my dressers needed to be emptied of clothing and they did not move heavy furniture (contrary to my contract). That was only the beginning of a nightmare. They broke off a handle on a piece of furniture (who picks up furniture by a handle?) I am missing a piece of baseboard which I need to get repaired. I have to repair molding around the bathroom door that has deep gouges in it. They scratched an expensive dresser. I stored some luggage shoes and electronics on the floor in my newly renovated bathrooms. The luggage was thrown on the vanity, shoes and electronics were thrown in the bathtub and shoes on the shoe racks were in the shower.

After only a few months, this carpet began to warp and bulge. Empire is useless when it comes to install warranty and that sort of thing, and so for few hundred dollars (on top of the $3,500 for the carpet and install), we had it stretched by another company and they got more than three inches and had to recut all of the seams. The carpet looks better, but is pretty messed up after only a couple years of use with no pets or smokers in the house. We should have listened to others warning that Empire is not worth it! NOT WORTH THE SAVINGS - GO WHOLESALE AND SPEND A BIT MORE IF YOU HAVE TO - EMPIRE IS NOT A GOOD CHOICE!

We found out that Empire could come up here to the high desert and so we went with them. We had them install vinyl flooring in the living room, small dining room and one bedroom of our home and we had it done quickly. The rep who initially came was very helpful and our interaction went well. He gave us the estimate then the installation team laid the floor down the following day. It took them about seven hours to do all of it and they were very good. The finished result looks very nice. Also, it was priced appropriately. I would tell a friend to order from Empire Today.

I had Empire Today put in carpet about 20 years ago and they were good. I called them again and they installed carpet in the basement. They were here for four hours and they cleaned up when it was done. The carpeting is clean and it looks really great. It made all the furniture look even better. I’ve only had it for maybe two weeks and it’s very nice. The kids love it and it was just so painless. Then, I’ve got calls from the company in California as well as from the woman who came to take my order and to show me the samples. Everyone has been checking me to see if everything is good, and it is.

Empire has done work for me before. Seven years ago, they put in hardwood floors in the foyer, as well as my kitchen and bathroom. I was very pleased with that. Since we've been in this house and the carpet was long overdue, I didn’t look around with anyone else when I was searching for new carpets. I trusted Empire, its service and also its price. The guys who came by and did the carpet on my stairway, hallway, three bedrooms, as well as bonus room were very, very good. They also did the carpet in the closet. In addition, they assisted me with a couple things that I wasn’t anticipating that they were gonna have to do 'cause my dad wasn’t able to get my bed brought down. Although one of the guys' English wasn’t that good, it was okay 'cause the main guy communicated with him. Right now, I'm loving the carpet. It's making my house bigger. I would recommend Empire to anyone.

I saw Empire Today's commercial on TV and it said that I could have it done before the Holidays which was what I needed. I got the carpet installed in the living room and one bedroom. They had to take down the door in the bedroom and they told me that it was too high and they couldn’t put it back up. So I had to get someone to put the door back up. I wasn’t happy about that. But the workers were very polite. They were able to finish the installation on the same day. Also, the carpet is really nice and thick so I was satisfied with that and with the cost, too. I would recommend Empire Today and tell others that the workers were professional and they came and moved everything.

We had engineered hardwood floors installed in three bedrooms of our home on 11/17/18. This was a reschedule due to me changing the previously selected flooring. After I changed the flooring, I realized the sales consultant did not go over new trim with me, so I called him the following day and he assured me he chose the trim to match the flooring. When nearing completion the installers noticed the trim that was brought to our home did not match the flooring that was laid. They contacted the foreman, Renee, who said this is not an issue and would be taken care of promptly.

Empire Today does good work and they did a good job in installing some carpet on my bedroom floor. I’ve been dealing with them for a long time so I didn't consider other companies. I just wanted one carpet color, like a burgundy or red, and the sales representative who helped me pick the carpet out was very good and nice. Now, I enjoy everything about the carpet. I enjoy walking on it and it feels good. Everything is good.

I'm very satisfied with Empire Today. They were well-known and they were a lot cheaper on the price. They installed flooring in the living room and dining room, and they put in some blinds as well. I really like the color of my new flooring.

I’ve used Empire Today before and I had a very good experience. Then, I had them again to install carpet on three areas of my home. I’ve never had any trouble with them and I’ve always enjoyed everything they’ve done. The last rep was a little quirky but he was all right. He was a very straightforward type of person. Also, the installation crew was fantastic. They got the job done a little over half a day. I will use Empire again and would recommend them.

Empire was having a sale, and they came right when I had all the carpets ripped off, and they gave me a good price. Their rep was very helpful. He gave me a price on wood floors, carpeting floors, and I finally picked the one I liked. It will go for 30 years. I had rugs installed in the living room and the dining room. It took them about two hours and it went fine. My experience was very good.

We had a very good experience with Empire Today. I considered another company, but the price at Empire was right. I had one carpet done in one residence, and it was put in the entire apartment. I also had wood flooring done in a bedroom at another residence. The wood floor is very nice and I like it. However, with the timing of the first appointment that I had with Empire, they had to cancel it and they scheduled it for another week. But that was the only bump in the floor. I will recommend Empire Today to a friend and will be contacting them around May to do the rest of my floor.

Overall, very pleased. Installers were professional and respectful. They ran out of carpet but other than that, I’m pleased with the results. The first time I scheduled an estimate, no one showed up but the second time I tried, salesman showed up on time, and was prompt and efficient.

When I first used Empire Today, I had them install flooring on my front room and dining room. My experience then was wonderful. The second time, though, I almost got rid of them. It was over three weeks from the time they promised me they would be out here to do it. I called and told them to just send back my down payment and that I would get somebody else, but their rep said he would make it right with me. Now, they've installed carpeting in the front porch, the back porch, the kitchen and the back room. I had the same guys that laid my front room and dining room and they were great. It took them the whole day to install the flooring, which looks nice.

I wanted a different floor and I didn’t want a carpet. The Empire Today salesman was very nice and really helpful. He answered any questions and was able to adjust with the changes that we needed, and everything went really smoothly. I got them to install laminate on almost the entire first floor and the installation itself was amazing. The guy who came out and did the work had done it in one day. Everything went great. So, it was an all around great experience.

I had carpet put in from Empire Today. I liked their carpet as well as their representative so I used them. Their rep came to my house instead of me having to go way out and I like that. The guy that installed the carpet was nice. It just took a long time for him to do it because he had to take everything up and move the furniture which is a good bit of work. It just went a little slower than I thought it would but they were working the whole time. The carpet was installed in three rooms in our home and I'm satisfied with it. I like its thickness and its color. If anybody walks on it, they would know it’s a good grade because I’ve had several people say, “Oh, this is a nice carpet.”

When I ordered my carpet my first installation date was set for Dec 1, 2018. I had to change my date due to being out of town, so I changed it to Tuesday, December 4th, received confirmation text from sales manager that it was taken care of. I took the day off work and was up at 4:30 to move all the furniture. I called customer service around 10:00 am to find out what time they would be here and I was then informed that they had my installation date set for Saturday, December 14th. I informed them of my text with the sales rep and they apologized and told me there was nothing they could do for me for that day, that they could change the installation date to the following Monday.

Empire did a good job installing our vinyl flooring in the kitchen. They fixed it to look nice. My new flooring had the grayest jade color that I like. I like how it looked. Empire is good.

I tried to get Empire Today once before but I couldn’t. I tried to look at other brands but then I tried again with them, and I got them this time. They installed laminate flooring and everything went fine during the installation. I love the overall quality of the flooring and it’s easy to clean. I would recommend Empire.

Empire Today did my entire house before and I liked them so I used them again. This time, I've had carpeting installed in our stairs and the hallway. The installation was very good. I like the carpet's texture and it fits nicely. My experience with Empire Today has been very good and I would use them again.

When Empire Today had a sale, it was at half-price and I wanted to make sure I had enough money to be able to do all the rooms in our house. I called them and they sold us the wood floors. We had them install the flooring in the living room, dining room, kitchen, den and hall in our home. Empire did all the good job. I like all the new flooring but the installers did not glue them down. They put some kind of plastic at the bottom and put the floor on it. And when we walked on it, there was a lot of squeaking throughout the floor. I was told to call them if I hear any squeaking. The rep told us that the squeaking will stop which means it is settling. We took her word that they were gonna put a pad at the bottom and put the flooring on top of the pad. I waited three weeks to make sure then I called them back.

DO NOT BUY FROM THESE PEOPLE. First off, they canceled my estimate twice the last minute. When scheduling the appointment for the third time I asked if they would guarantee the appointment considering I`d switched my schedule around and waited for them only to cancel 2 hours into the time they we're supposed to be at my home. The lady told me they could not guarantee the appointment because they were "very busy". All I can do is laugh at that statement, literally makes zero sense. Finally, a very nice gentleman actually showed up to the third apt. and I completed the purchase.

We went with Empire Today because we like the way the Salesperson spent time with us explaining the different carpeting choices and warranties that were available to us. Two days before the carpet was supposed to be installed, we got a call asking us if we could reschedule. We declined as we had already scheduled the day off of work. The day before the installation, they called again to say that they didn't have the carpet we ordered in stock (why they didn't tell us that the previous day, I don't know). The Salesperson came back out and we selected another carpet that was in stock (supposedly), but the day before the second installation date, they called to say they didn't have enough of the new carpet we choose to complete the room. So again the Sales person came back out and we again selected a third choice and scheduled another date.

Carpet was paid for and order and it was in stock at the time of purchase. Installation was confirmed on a Friday prior to installation. One hour after the day the installation was scheduled Empire calls and canceled the installation due to carpet out of stock. Phone calls were made with no return calls. We had our home furniture scheduled to be done two days after the carpet. Paid $300.00 for the movers to assemble the furniture. Empire said it’s my responsibility to move the item out of the room, keep in mind the carpet was to be installed 2 days prior. On top of that I had a contractor scheduled to install my home automation rack in a room requiring carpet, that had to be rescheduled and cost me $500.00.

My in-laws and my brother had all gone to Empire who did a good job for them. I went with the company as well and had them install carpet and laminate flooring all through our house. The flooring has met our expectations thus far.

I looked at some reviews and their products. I saw what kind of work they did as far as taking your furniture out, removing it and putting it back after they’re finished. I liked that they did that. I had some laminate floors installed in my home and the installation went really well. The product is good quality too. I love it. It looks better than the old carpet I have. Once I've paid this, I’m probably gonna get them to do a couple more rooms as well.

Empire Today did the carpet on my front porch. Their staff came out, brought me samples and I picked out the one that I wanted. They told me when they were gonna come to do it but it rained so much so they kept putting the installation off. They did a good job nonetheless. However, I went out yesterday and I noticed that a bit of the carpet hangs over the step and needs to be glued back in. So, I have to get in touch with them. If somebody would ask me where I got my carpet, I would recommend Empire.

Empire Today was cheaper than other brands and I had carpeting and flooring installed in the hallway, the family room and the kitchen. But now, they've got an ad on TV that you get one room of furniture and the other one is $50. I’m not real happy about that. Otherwise, I like everything about the product. My salesman was also good and so were the workers.

The berber carpet installed in October 2018 clearly has a flaw in the stitching and needs to be replaced. I have chatted, and called the company several times and I cannot get them to respond to me. After the sale, but prior to installation, I had this same issue when I had questions about getting any kind of response from Empire representatives. I would like this resolved.

The first time Empire Today was supposed to come to my house, they canceled the last minute. I was waiting all day and I took off of work. Other than that, the salesman was good. He was a really nice guy, although he was insistent on only showing me what was on sale which was what I went with. I wish I would have had more options to choose from, I probably would have spent more money to get a different carpet. But other than that, it was good. I had them install carpet and laminate and the installers were awesome. If anyone asks about Empire Today, I would tell them to hire Empire.

I had my bedroom done and Empire Today did a great job. I’m very happy with it. They laid the product down and everything went really fine with the installation. I was watching what the guy was doing and I’m satisfied with everything. They gave me a good deal too. I would recommend others to Empire Today.

I was looking at the carpet's price more than I was looking at the job at the beginning. I considered Home Depot and other companies before but I contracted with Empire Today. We put in a partial down based on the amount we were calculated for and then, they came and put in the carpet about three weeks ago. It was installed by two young men in our five rooms and a stairway, and they've done a magnificent job. They completed the installation in the allotted time it was set up for and the experience was very good. The carpet is tight and it looks good. I’m satisfied.

I had Empire Today install laminate wood flooring in the entire house, except the bathroom and kitchen and it has met my expectations with one exception. There’s no doorstop where the doors are in each room and I can see straight up under the doors. In my bathrooms and in my kitchen where my kitchen starts, I have the doorstop and I can’t see up under the doors. From my bedroom doors, there isn't one. Overall, I’m very happy with the product. It's easy to clean too.

This has been by far the worst experience ever. I was promised a quick installation but instead it took almost 6 weeks. All their constant delays and false promises cost me more than the cost of the carpet in paying my property manager for her time dealing with this fiasco. My tenant had to live in bad condition. The company negligent of delaying the install by taking wrong measurements as well as promising a product that is not in stock. They took wrong measurements, came to install with not enough carpet. Then we had to wait a few more weeks (not days) for the new carpet. Once it finally came in, they sent 1 guy to install and it took him about 8 hours to install 1 room. That is purely a false advertisement and a breach of contract and when I contacted Empire they offered me an insulting refund of $100. I’ve asked to speak with a manager and here we are 3 months later and I didn’t even get a call back. This is not a good way to conduct business.

I’m 71 years old and I didn’t feel like moving furniture. I had carpeting installed by Empire in the living room and three bedrooms. The salesman was outstanding, and the installers were friendly and did a good job.

I had blinds installed and they’re great, but one of the panels was measured wrong. The guy Empire Today has in New Jersey got the measurement, but he said they measured it wrong at the warehouse. He came back to reinstall the panels and they measured it wrong again. He came back the second time, and the same thing happened. He was supposed to come back the third time and I would really like him to come back. He was nice, courteous and fast.

Empire Today is a company that has been around for years. When I saw that they were having a sale, I had them install carpet in our front room, small hallway, and bedroom. Their service was fantastic and the guys who did the installation did a really good job and were very courteous. The carpet makes my house looks 100% better. I would recommend Empire Today.

I went to Lowe’s and they were 12 weeks out. There was no way we’re gonna wait for 12 weeks so we looked at the feedback online, the quality, the price and the efficiency of the project. Empire Today matched me whatever price Lowe’s gave me and we decided to go with them. The estimator came to my house, gave me an estimate and was given the go ahead the next day. And then, the following week, they came in and installed laminate in the whole house. However, they made a dent on it when they were moving furniture. When my wife found out, I called Empire and they came and fixed it. They took care of it on the spot. I like the way the laminate flooring looks. It doesn’t leave prints when you walk barefoot and it's very, very easy to clean. We just mop it.

I called Empire for a competitive quote, seen their commercials. Easy online process, salesman showed up next day. Decided to give them a call, set appointment for installation of carpet, they called to confirm, day of install they were a no show. I called to find out what happened? They were out of stock? “How did this happen,” I asked? How long will it take? Response was 10 days or I can sell you something different. The old bait and switch routine. Salesman could not cancel, worthless... Spent over 30 minutes on hold with the National hotline. Horrible Experience. Would NEVER recommend. Bunch of subcontractor under a umbrella that could not deliver on minimum expectations. WORTHLESS.

I had seen Empire Today on TV and it looked good to me. But I wasn’t too happy with the salesman. He needs to listen when people show him stuff that needs to be done. Otherwise, I was happy with Empire. We had linoleum installed in four rooms and a hallway and the product is really nice. It looks real, like wood slats. It even feels like there are knots in it. I appreciate the floor and Empire's business.

My daughter who lives down in Maryland dealt with Empire and she advised me to contact them. I was very impressed with the salesman that came out and took the order. He was very professional and considerate. I had to go through some changes and I had to postpone the delivery three times, and they were very cooperative and they worked with me. I was very satisfied with the results. The installation crew did very well too, and I’m very satisfied. They installed carpet in my dining room, living room, and hallway that runs down to the bedroom. Go with Empire Today.

I had Empire Today install hardwood downstairs, and then I have the carpet upstairs. It was good and the cost and quality were satisfying to me. The flooring is very easy to clean too.

I have a living room carpet put in by Empire Today. Initially, I looked around for other companies, but I really didn’t fully consider getting the carpet until I looked at Empire. Every other place that I wanted to look for stuff doesn't do financing. Then, Empire said they do financing over the phone when I called to make the appointment. My grandmother got financed for cheap, too, compared to what some of the other companies were wanting.

The salesman came out and did a great job "selling". Too bad he was full of it! First part was the financing, he quoted me $27000, to which I agreed. I then filled out the finance application which was only approved to 19k. That's when he told me that 19k was the most the finance company would lend and the rest would have to be cash or have my wife apply separately. SHOULD HAVE TOLD ME THAT IN ADVANCE. Long story short, the price miraculously dropped $1500... Moving on, he drew up the contract that stated that ALL of the old flooring would be removed and disposed of, the installation would start the following day at 9 and would be finished by mid day on Sunday. At 11:30 on Saturday the installers showed up and told my wife they would not finish Sunday as they do not work Sundays. Ok, strike two on the salesman but let's keep going.

I had a sales rep to come out and give me a quote. Attempted to reach him after his visit to ask questions regarding the quote. Called him for a week with no answer and no return call. Called the resolution team and spoke to his manager. He finally called me and I agreed to have him come back out so I could sign the contract. No call or no show. I guess Empire has enough business where they do not have to be concerned about customer service. Terrible Terrible customer service!!!!

On November 21, 2018, I had an in-home quote to lay LVT in my kitchen and master bath, LVP in my family room and indoor-outdoor carpet on my patio. The quote came in at $5378.91, which I thought was a little high, so I got a couple more quotes from other companies which came in a little lower. I did, however, give them a deposit of 10%, which was $538.52 to hold the sale price that I was quoted. When I called to cancel my contract with Empire Today and get a refund, within the three day limit, they told me they would lower the price to $4498 total and got me financing for $3000 of that, leaving a balance of $1498 minus my deposit of $538.52, with a balance of $959.48 to be paid to the installer after installation. I agreed to this, and an installation date of Thursday, November 29th was set with Thursday, Friday and Saturday being the installation days.

In November 2016 I contracted Empire to install a ceramic tile floor in my kitchen and master bath. About 8 months later, the grout began breaking up in several places in the kitchen. I contacted your service department and approx a year later they fixed the loose grout. After about 8 months the same grout broke loose again, I contacted cust svc & an inspector Floyd ** came out and inspected. He came back and offered to fix the warranty work for $300. I contested and said work was never done correctly.

Luis came to my house and gave me a quote of $4700. He said that included everything. He came back to my home and had us sign contract and deposit. He told us that padding had gone up. He said the office was closed and couldn’t change the contract. He told us to sign. He said that he would come back to give us the difference.

I had wood flooring done in the first floor of my home and it looks good. The installation went very nicely. The Empire installers did the right thing and they didn't give me any problem.

Empire Today installed carpet in 3 rooms in my home plus on the stairs, hallway, and loft. I looked at a few other options and the cost and quality were pretty much on par with one another. I went with Empire because of their pricing and they do a pretty good job of price matching the competitors. However, the people who came out to do measurement didn’t take the right measurement. We ran into an issue where we were like 30 yards short of carpet and it delayed my installation by a day. Other than that, the installers were very patient and didn’t cut corners. They did a good job and their work quality was great. The carpet is only a month in but it has met my expectations so far. I like the quality and comfort of the new flooring.

Empire Today was my first choice for our flooring and we had an outstanding experience with them. I purchased carpet from them and had it installed from my sliding door glass in my living room all the way to my dining room. I had it placed in my two kids’ room as well, so it was a big huge carpet that I paid $2,400 for. It's brown coffee in color and it's gorgeous. My kids and I love it.

All of our downstairs was carpeted through Empire Today. It was very well done. However, I’m very disappointed when I saw their offer for $50. I have the ad and they said I’d have to do another room before they would honor it. They refused to comply with what they offered. So, I said, “Bye-bye, Empire. I’m through dealing with you.” Nonetheless, I'm very happy with the carpeting.

I’ve used Empire for the last 20 years or so and I’ve always had really good experiences. I’m a loyal customer. If I find a good thing and it ain’t broke, then don’t fix it. So, I ordered for my mom’s house and I put the same thing in her house that I have in mine. We had carpet in the bedrooms as well as wood laminate flooring in the rest of the house. Everything went well. The new flooring is perfect and I like everything about it. Keep up the good work, Empire.

I had Empire install tile and ceramic tile in my hall, my kitchen, and in my bathroom, and it met my expectations. It looks nice, and it's easy to take care of. When I was having bathroom tiles installed, I was very unhappy because three times, I had to reschedule and that was very upsetting because that messed up my schedule of other things in my life.

I had carpeting done by Empire Today and I like it. I hate carpets and I would rather have hardwood floors but the way the houses are now, it is too cold to get hardwood floors in the winter. I spoke to Empire before when I first bought the house but I went another way and had laminate floors for my den. But I liked what Empire talked about then so I said that the next time I decided to redecorate, I would try them. So, this time, I had them install carpets in the living room, hallway and through my bedroom. I picked a non-shag carpet as I wanted something that looks good and is easy to clean. It is perfect and the color is what I wanted as well. The installation was great and the guys that pt the carpeting in were perfect. I am overly happy about my experience and I have already recommended Empire to quite a few people.

I looked into 50 Floors, but I liked Empire Today better and I got a better deal from them. I had them put in laminate flooring in all the rooms except for the kitchen and living room and hallway. I like its color, design and stain resistance. My husband loved the flooring. The installation team was really friendly and nice. I would recommend Empire Today to friends and family.

We had the laminate flooring of our living room, kitchen, and hall done by Empire Today. We checked around, went to different places, and we liked Empire the best. Their guy came and talked to us and then they were there within the next two days. They were very professional. The floor was done right away and they did a good job. They were very quick too. We had stained concrete floors and we were having a lot of leg problems with them. Since we put the new flooring down, we don’t have those problems anymore. We’re planning on doing two more rooms and we would more likely call Empire again. I also would recommend them.

Requested an appointment online, got to the confirmation page stating that I was scheduled and that I need to be available 2 hours before and after my window of appointment. I waited for 6 hrs on my day and no one showed up. When I called to ask why they said there was no appointment in the system. I called the week following & Cust support scheduled me again. The live person took my information and confirmed my appointment. Once again it was a no-show. I called the support line to ask what happened. They could not answer my question other than my appointment request went to a dummy inbox, and no one was supporting my request. Hmmm. Thanks for wasting my time and you have horrible service. I question the quality of your work if the administration of your jobs is so shoddy. Don't waste your time waiting for these clowns.

I had Empire Today install carpet in our master bedroom and walk-in closet. They were very quick to come out and they measured the room. The following day, the installer came out. He was quick and he did a good job.

I have been with Empire Today for the last 15 years and I have used them for carpeting. I like that they never changed the advertisement and always kept the nice little guy with the glasses. It is a top-quality place and they do good work. I had them install laminate floor products in my living room and the installers who came out were a young lady and a gentleman. They did a nice job, cleaned up very well when they left, everything was coordinated and the flooring looked excellent. If they had 20 more people like that, they would be fantastic. However, there was a $50 discount for another room and I didn't get that. The advertisement was going as we were having the flooring done. Despite that, I had a great experience with Empire. I’m satisfied with the flooring and so is my wife, which is what counts.

I was looking for a really good carpet for my wife’s den. I wanted a good grade of carpet and I love Empire Today's quality. It’s pricey but I wanted it really good, so I got it. I like the way it feels on my feet. The young lady that came out and the guy that installed the carpet were very nice.

I called up Better Business Bureau and got an A-plus rating for Empire Today. I went with them and they had done me a triple A-plus job. I had a very nice carpet installed all throughout my house. I’m very satisfied with the job they had done. I had a hard time making my mind up whether I wanted to go with the floors or carpet, but I’m so happy to have the carpet. It’s a very light tan. I got the best Berber carpet. They came out and they had several samples and I picked out one carpet. And then I changed my mind and I went to this because this was a more top-of-the-line carpet. The installation team came at 8:30 in the morning and left at 8:30 in the evening. There were three of them that installed and they had done a superb job. I couldn’t ask for anything better. I love this carpet and I’m superbly happy with Empire.

My mother in law had Empire Today install (partly) laminate flooring in her house, when she moved out and we moved in we had Empire Today continue the rest of the rooms. Recently the flooring in the bathroom has lifted. I called 10/27/2018 (25 min) and was told I would receive a call back 2-3 business days, I did not. I called again 11/8/2018 (34 min) was told I would receive a call within 24 hrs, I did not.

Updated on 12/05/2018: Monday Dec 3rd an Inspector from the Baltimore area named John came and inspected the floor, he determined that the floor does need to be replaced, he detected no moisture in the area that buckled. We answered all John's questions about how we care for the floor and showed him the supplies we use. We told John that we had been informed by Charles in the local Baltimore office that our current flooring has been discontinued, John told us that Empire is a nationwide company and there is a chance that an Empire warehouse somewhere in the United States may have a few boxes still on hand which is all that is needed for the repair.

Updated on 12/05/2018: The email they gave me to respond does not allow a response. They asked for info about the job, and they wont accept email. This is a joke. Postmaster error it claims so do they really want to help or not.

Empire Today is okay as well as the wood floor I had them installed in the family room. It went well with them. All I did was sat down and watched them. And the representatives were good. I was satisfied.

I schedule estimation service and the representative never show up. I called an hour later and they said it is because of overbooking. First of all, no courtesy call for missing appointment to let me know that they will not make it today. Second they want me to reschedule from scratch and put me all the way end of available slot. No thank you. You lose my business and I will never recommend anyone to go with Empire Today???

I talked to Home Depot before Empire Today and I found that Empire was more expensive than Home Depot. However, the quality of Empire's product was better. Also, Empire's team was very cooperative. They were great people. I had them put in carpet in the living room and the bedroom, and I like that it's very nice and smooth. It met my expectations.

I dealt with Empire Today a few years ago and I used them again this time to install carpet. My kitty cat named Sammy and my pug named Precious love the new flooring.

The salesman for Empire Today, Carl, was really nice. We discussed our families and children and stuff. The whole crowd came at one time and by 3 o'clock, they were all done. The guys that put the carpet in were so nice. They opened doors for me and I couldn't believe how they kept me right there on site with them. They all did fantastically. I had my stuff installed that day and after it was all over with, I went to the bank and got $500 cash and handed it to Carl in a parking lot. The flooring is in my rental and the people over there love it. I've owned the house since 1987 and It was the second time I bought carpet from Empire Today. I also love it and I would have it over here if I could afford it more. I would recommend Empire Today.

Updated on 12/20/2018: My original review was written on Nov 29. It is now Dec 20 and I still am being lied to by Empire and given a runaround about my window treatment. Empire has a new installation manager Steven ** who I thought was my answer to getting results but it turns out he is no different than anyone else I have dealt with. I have been dealing with this nightmare since Empire took my $1000.00 window treatment to be repaired on Oct. 30. It has been one excuse after another and no return phone calls. Buyers BEWARE and STAY AWAY FROM EMPIRE. They are DISHONEST and DISREPUTABLE.

Empire Today advertises all the time and it sounds good so I did our flooring with them. They did a good job installing carpet in my bedroom and three other bedrooms.

I had vinyl LVT installed in the kitchen, dining room, and bathrooms. The first installation was just good, and the crew had to come back out a week later and redid just about everything. But the second installation went fantastic. The second crew was very professional and they did a really good job. Overall, Empire Today definitely met my expectations and I'd recommend them.

We had from Empire Today laminate flooring to the kitchen, living room and sunroom. And we love the product. We went with them because of the price and reputation. The salesperson came out on time, showed us several, different things we were interested in. We actually changed our minds midway after seeing how it looked on the floor. We were gonna do carpet, but we switched, and the salesperson was great.

I used Empire Today to install carpets in my home last November. I like that they come out and allow you to look at things and discuss them. They are not just trying to push something on you. You get to take your time and look at the quality of the material and decide then which one would best fit your budget. And price-wise, I was pleased with them because in comparison, some of the other places were a little overboard. They try to double their measurements and use an excuse for that instead of being more precise with the measurements. With that, I hired Empire Today again to install vinyl flooring for the kitchen, hallway and bathroom. I love my new flooring and I’m about to get some vinyl flooring as well for my bathroom. I’ve been recommending Empire, too.

A few years ago, a friend used Empire Today. I always remembered it until I needed something like that and I called them. I had them install a wood-looking flooring in the dining room and they did fine. However, I had some flooring that was coming in from the front door through the living room, but not in the main part of the living room. I tried to match it and this is darker. The rep and I could not find anything else closer. I just wish that it looked like a continuation. Still, the flooring is fine and it shows a few spots in it. It shows under the table a lot although it’s not a big thing. So far, the Empire Today flooring has worked fine for me. A lot of people like this flooring and they don’t seem to be bothered by it being a darker wood.

I have radiant heat, where the heat comes from the floor. You have to be careful how you’re putting the carpet down. You can’t puncture anything on the floor and you have to use a very thin padding. I went to Home Depot but that didn't work out. They didn’t have their own workers. The men who came here said they never heard of this type of heat. So that scared me a little and I canceled the deal.

I decided to go with Empire to have carpet installed and the installation went well. The guys did a very good job. The people from Empire were also very professional and courteous. And so far, the product's quality is pretty good.

We've used Empire Today a number of times and we’ve been very satisfied with them. The flooring at our foyer, which ran practically the length of the house, had to be replaced as a result of a flood which caused problems. We requested Empire the veneer flooring we had before however, they didn’t have it anymore. It was out of style after eight years. So, we had one that was similar to it and it was installed very quickly, from 7:30 in the morning till 2 o’clock. Two technicians came in with all their tools and the work was very well done. We would use Empire Today again if we have to.

After cancelling a purchase, I received a call from Empire on my drive into work. The rep was extremely aggressive and rude. When I told him that his tactics were causing me anxiety, he repeatedly yelled over my protests, "What am I doing to you?!" He behaved more like a liberal protestor than a company representative. While I liked the saleswoman that I had in my home, I will never, ever purchase anything from Empire. And if you prefer to be treated with respect, I don't suggest you do either.

I would like to explain my experience with Empire. From the sales point of view everything began well with fitting date arranged for 4 rooms. On the day of fitting I received a call to say that one part of the carpet was not available, so therefore I could proceed with the 2 other rooms or leave until other carpet is available. As I had already cleared the rooms, I preferred to have the carpets fitted that day. The fitting went well that day, no concerns. When trying to find out details of when the other part of my order would be fitted I was advised of a 2 week window. This was not what I wanted as I had planned the rooms all to be done before my daughters returned from college.

I used Empire Today about 20 years ago and they did a good job on the carpeting. That thing was very expensive though even back then and it is still expensive now. This time, the representative that came out was very informative. He explained and brought samples. The installation was good and the color is great and I liked how durable the flooring is. I’m very satisfied and I’d recommend Empire.

I saw the commercial on TV and I liked the price of Empire Today. I had a rug installed in one bedroom but I asked the guy who came out here for a Berber carpet and I got something else entirely. When I tried to get in touch with him, I never could and I always had to call the company which I didn’t like. I wanted a chocolate Berber carpeting but they gave me what they had which went very well with the room. I’m in a beige room and what they bought me was brown and I wanted a deeper color but I’m very satisfied with what I had. I’ve had quite a few people come and ask about it and I told them that I got it at Empire and they have good deals on it.

I was interested in Empire Today by a TV commercial and they called me. They came out and were very good. They also gave me a good price. So we decided to go with them. I purchased a carpet and they set up the install date. But they called me on the day of the installation to tell me they no longer had that carpet in stock. And they knew that when I had ordered it a week or so before that. So they had to come back out, bring more samples and then re-set another date. But that was the only problem I had with them. Otherwise, they definitely met my expectations. A team came out and did the installation in four bedrooms and a former living room. I like the way the product looks and I have recommended them.

We called Empire and we had a good salesman come out. He told us about their products that are pet-proof and urine-proof because we got pets, and we decided to go with them. My wife liked the luxury vinyl planks which are waterproof and made by Shaw, so that's what we bought. We had them installed in the living room, kitchen, dining room, and laundry room of our home. The install was really good and it took four days, off and on, to complete. I wish the prices would have been a little better, but our new flooring has met our expectations and we like it.

Ruined our day and cost us money and time! They confirmed our installation the day before, then canceled on us the next day, while we were waiting for them to show up. Upon their instructions we had moved everything out of rooms where carpet was to be installed even wall hangings. I requested off work to be there as they require. I was very much looking forward to my new carpet and this was extremely disappointing. I called the customer service office, and they said they may be able to reschedule for next week sometime! I asked them why I would trust them to show up next week. Very poor business management is obviously the issue with this company. I would never recommend to anyone.

To say I wish it was possible to leave negative stars is an understatement. I've never been treated more poorly than I have been for the last six months by Empire Today (Kent, WA). I signed a contract on April 30th to have 350 sqft. of flooring installed. In the beginning of the process Empire was notified that this was a rental property & the importance of getting it done in a timely manner.

I'd seen Empire Today on TV and I had them install a carpet in the whole home. I like the carpet and the pattern, which I needed since the old carpet was about 15 years old. I’m satisfied.

I had Cobblestone vinyl installed in my kitchen through Empire Today. My cousin had done business with them before, plus I like the idea that they came to my home and I didn’t have to go to a showroom. That way, I got to see how the carpeting and everything else would look like in the home. I have a very small kitchen and needed something to make the place look better, and the new flooring does. I’m very, very happy with it. It’s beautiful and it doesn’t show the dirt. Everyone who has seen it is very pleased with what I chose.

Empire Today installed a carpeting in my apartment and the installation experience was excellent. The carpet is great. Everybody thinks it’s lovely.

The estimate guy came out. Spent an hour with him, gave a deposit and it was supposed to be installed the day before Thanksgiving. Never showed up. Called in, hold for 20 min then got sent to another hold for another 20 min. Talked with a supervisor and they said they would take 50$ off for the inconveniences and made another appt for that Saturday. Once again 6 hours waiting and no show. Called and why through the same as I explained earlier. So they wanted to reschedule and I said no. I want a refund. So now I have to wait up to 10 days for my refund. This is the worst company I've ever dealt with. Stay away from this company unless you want to be made a fool of.

Empire was about $300 cheaper than the others. I had them install hardwood in the whole house, and I liked the warranty of the hardwood. The installation was longer than what they told me, but it was okay. They told me they could do it in a day, but it took two and a half days to do it. Still, the new flooring met my expectations.

I was satisfied when I had carpeting put in by Empire Today before. This time, I needed something that was washable and that looked nice. But after the laminate was put in, I had a really big problem with it in the beginning. Nobody told me that it was gonna be very slippery and most of the furniture wouldn’t stay where they were supposed to. I had a queen-sized bed in there and it was sliding all over the place. I called Empire Today but I guess they haven’t had that complaint before. I had a very hard time finding a solution to the problem. I had to make several calls to several different places. Finally, I talked with a place that sells beds and we figured something out. It's fine now. And all in all, everything went great with Empire Today.

We had Empire Today install a carpet called the Parlor for the entire upstairs of our home. I initially had them out and they gave me one price. Luckily, we weren’t in a hurry, and every week, they called us with a lower price. We decided to go with it four weeks later. However, I kept asking for a quote in writing and it would have been nice if I got one. I’m a financial advisor so price and currency are very important to me. But Empire Today used great installers and we were happy with the carpet. It's very soft and like it's color.

Horrible customer service. Scheduled a rug installation on Friday Nov. 9, 2018 for installation on Thursday Nov. 15, 2018. They do not give a time that installation takes place, but state that they will call the morning of to give an estimated time. On Thursday Nov 15, 2018 at 0906 I was left a message that they were unable to make the appointment that day and to please call and reschedule. They left a call back number which my husband and I attempted to call multiple times that day and the next, then I get an e-mail saying that they rescheduled our installation for Tuesday Nov. 20, 2018. When we attempted to call to find out 1) who authorized that appointment and 2) to reschedule seeing as both my husband and I work on Tuesdays and one of us want to be present to verify the product, we did not get a callback. Finally, on Saturday Nov. 17, 2018, we got a hold of them and rescheduled for Saturday Nov. 24, 2018.

The hardwood flooring that we got from Empire is fantastic. We liked its quality and the thickness of the material. It was installed in the living room and kitchen, and we were satisfied with the installation. We also used Empire before and this was our second time with them. We’re satisfied with the service that we received on our floors.

I saw the advertisements about Empire on TV all the time and it sounded like a good company to go with. Everybody was nice until I had to call up there and tell them that they did not finish. I’ve got a rounded mantel fireplace thing and they had to order something. But the guy who put the flooring in said it wasn’t in the contract. When I called up there though, they said it was and that they’d be down here on the following Wednesday.

I had experience with Empire Today before and I was satisfied with their services. I wanted to work with them again. I had carpet installed in 2 bedrooms, which was a smaller job than the previous job before. They came and did the estimate. They were on time showing up for the work. They finished in a professional manner and cleaned up after themselves.

I had Empire Today do carpeting in three of our bedrooms. They were the most reasonable with their estimate and I liked their work. They could have come earlier, but the house wasn’t ready yet and so we asked them to push the installation a bit further. They had the carpet installed within a week. Empire Today made the experience easy, very smooth and fast. Everything worked out for all of us. The carpet has been installed for a month now and it's been awesome so far. It’s easier to clean, keeps the bedrooms warm in the winter, cozy and the girls like it, too.

Bad company, bad management. They lie, and tell you whatever they can to get you off the phone and then the installer comes and does not complete the work... They hire illegal immigrants also. So if you want to be disrespected and lied to and also have work that looks like someone who has never been educated to carpentry did your floors then please call Empire... It's been 3 weeks and still they have not completed the tacking of carpets, installing baseboards and they left tiles hollow so when you step on them they loosen... Really horrible experience.

I’ve traded with Empire for a hundred years and I used them even when I lived in Chicago. They're great and recently, I bought carpet from them. I had it installed in the living room and I got the color gray because it matches my furniture. The installers were terrific and it didn't take too long for them to do it. When they came in, they picked my old rug up and vacuumed my floor. Then they put the padding, put my new rug down, and vacuumed it again.

I had a past experience with Empire Today and again, I had them install carpet in our bedrooms. The installation went fine. It wasn’t very long and it was as promised.

I had carpeting installed in my kitchen area and up and down the stairs. I wanted a good job done, and Empire did perfectly well. They also did the cleanup which is a good thing. I like the thickness of the carpet and the color.

This was a commercial daycare job... What a nightmare! Sales Rep was an Idiot. The installation crew were Inept. The Install crew owner left his 16 year old son in charge instead of his 30 year flooring veteran while he ran back to Atlanta for the weekend. Never saw him onsite supervising. He had a crew of Hispanics that brought 3 of their young children to work with them. They were running all over the facility pulling out toys in every room. It was CHAOS!!! Reinstalling toilets was a fiasco. His son was uninstalling a toilet and did not shut off the water supply. Water ruined a whole room and 40 feet of a hallway of freshly laid VCT. No one knew how to shut off the water supply to the bldg as the Owner of the crew left and did not tell anyone where the shut off was. Luckily I was still on site, otherwise the whole bldg would have been flooded.

When we first called Empire it seemed like the salesman wanted to do good by us, told us the best thing for our place would be laminate floors because we have a pet. Within 6 months most of the seams across an entire installation area (dining room, living room, hallway) have striations (the seams are peaking). I have called Empire for over a month, they assigned a caseworker and every time he called I was in the middle of work. I would return his call within an hour and I would receive no response back for DAYS. I finally got somebody out after calling corporate multiple times, and the inspector told me he could tell it was not water damage from me, he could tell it was not pet urine. 2 weeks later I finally get a callback and I am told they have to replace the floors but AT MY COST. They claim it is not an installation problem, but it is locally caused damage.

We purchased $10,000 of engineered flooring anticipating a professional job as promised by salesman. The flooring is beautiful but the workmanship not professional. Nail holes in transition strips were not filed. Several cuts of flooring were splintered and needed stained. Workers were continually asked to keep entry door closed because of the cold. They left job messy. Had to pay upfront and now I know why. I would not recommend this Central Ohio crew of workers. They didn’t have enough transition strips and left job indicating one would come back. I signed that they were done before I should have, my bad.

I hate this company cause it hasn’t been 24 hours and there is nothing nobody wants to do about it so I want them to come and get my floor out of here. I have never been so disappointed in my life. I can’t believe this company. Don’t use it.

The salesperson was a very smooth talker. He was in and out of our home in less than an hour. Carpet was to be delivered in 2 weeks, which should have been today. We received a confirmation email yesterday that the installer would call in the morning to give a time window. We had not heard anything by 10am. We called our salesperson, who was absolutely no help. We called the main number and were informed there was NO INSTALLATION CREW!!! Now our living room is completely empty with carpet removed, which was part of our deal, and they have not returned calls or given us an answer as to when installation will be. Mind you it is Thanksgiving in 2 days. ABSOLUTELY HORRIBLE CUSTOMER SERVICE! Now we are just hopeful we can contact someone to cancel our order and start over with a better company.

I called two companies but I found that Empire's price was good, so I bought carpet from them. Also, I have a friend who did some work with them and it looked good. I had the carpet installed on the stairs from my living room to my basement and the guy who did it was very good. He came out on time and he did everything he was supposed to do. It took him at least five hours to finish it and I was satisfied. I would also recommend him. I like the carpet's texture and gray color. It has met my expectations perfectly well, too.

My father had three rooms of carpet and one room of tile put down by Empire Today. The price was a little more than a quote that we got at Lowe's, but we heard great things about Empire. The service for my dad was really good and he absolutely loves the work. The flooring is stylish and it looks much better than what we had. Empire Today did a great job, especially the tile guys. His tile guys were my tile guys and they were amazing. We had two different carpet people and his guys were really good too and friendly.

I set an appointment to get my stairs and one bedroom done, with an appointment time set between 9-11 AM. I had to take 2 1/2 hours off of work to make sure I was there to get my estimate and place my order. 3 minutes before 11 the 1-800 number called me to tell me that the sales rep had "car issues but the rep was able to resolve it" and that he will be there before 1. So they basically told me I had to request another 3 hours off of work. The reason I was called right before the 11 AM deadline, was to blame me for "cancelling" the estimate. I did no such thing.

I had a great sales representative come to my house. She sold me on customer satisfaction. She said in all of her years of working for Empire she'd never had a dissatisfied customer and if they were the owner would do everything with in his power to fix it. We set up my carpet install for 4 days later. I received a call the next day from someone saying there was a mix up and that date was not available. We chose another day. They came to install and I was pleased with the carpet but noticed several areas of base board damage. I called the customer service line and they told me someone would call me back the next business day.

This company is terrible. Don’t buy anything from them. They don’t send itemized billing, they promise all these discounts but you never know if you received them because they don't itemize, they took advantage of my disabled brother who is visually impaired. Paid for installation and the worker didn’t finish. So have company over with the floor not done and I already paid for it. A rep by the name of Carlos was rude and very unprofessional. Worse company ever. Don’t do it.

I had the laminate flooring installed by Empire Today in the living room, the hallway, the kitchen, and the spare bedroom. I love the color of the laminate and it's very rich looking. I've had a lot of compliments on it as well. However, the fellow that did the hallway going down the cellar unplugged my freezer and I lost everything inside it. He said he would reimburse me, but I never heard back from him. All I would have liked was $25 because it's a small freezer and a lot of it was frozen food. He called me and said that he was gonna send me a card from Big Y. I said okay, but I never heard for two weeks. It has never been resolved, but someone should repay me.

I live alone and I have lots of services I have to hire out. But I’m constantly being overcharged and I don’t like being misled. Empire Today has a good product but it’s much more expensive than people are led to believe. Three years ago, I had hardwood oak installed in the living room, the dining room and the hallway. It ended up costing about $6,000 but I went ahead and paid. Then recently, I needed carpet in two rooms. The kitchen also had linoleum that was about seven years old and it had a couple of cuts in it. So I was having laminate put on there. Empire Today's ad said, “Buy one room and get any other rooms for $50.” But you pay for labor, materials and padding. I was a little bothered when I saw that. If the $50 is not for labor, materials and padding, then what is it for? It was not a bargain. The commercial was misleading and I should have been more attentive.

We bought Empire carpet 4 years ago. The salesman promised us a 20 year warranty. ONLY REQUIREMENT WAS TO GET THE CARPETS PROFESSIONALLY CLEANED ONCE A YEAR. I found that too good to be true. I asked numerous times, told the same thing each time. That was the one and only requirement, until I called to use my warranty since the carpet is not holding up as the salesman said it would. It's the worse carpet I've ever bought. Not satisfied with it when it was installed. Looked like a cheap grain of carpet. The man checking our carpet for the warranty began listing off requirements for the warranty I was not aware of. But the time the man left, we already knew what we told was not happening. Sure enough we were denied.

Empire is the most unprofessional flooring company. Not only are they unprofessional they are unreliable. Booked an installation appointment. Was guaranteed the job could be done only to be told that the installers cannot complete the job with the type of flooring material we chose so we decided to go with something else so we can get flooring installed after all of the flooring was already torn out of my entire house with only Thanksgiving a week away. Monday comes along and still nothing is being done.

I had an appointment to have tiles and carpeting done. I took time off from work, had my stove unhooked, set up the cats so they were not in the way, moved furniture around, etc. So they were supposed to call me between 8:30 and 10:30 to let me know when they would be here. Meanwhile received texts and e-mails verifying the date. When I called I spoke to the person who manages the installations. He said he had called me to change the date. #1, I did not receive any phone call and #2, if I had known this yesterday, I wouldn't have spent all day getting ready for them to come.

Empire Today Flooring Review. NEVER hire this company. From my experience, they are not competent, not responsive, not responsible (don’t want to admit their own mistakes) and do not refund money when items are returned. They have so far been unwilling to settle what even they admit is a legitimate claim for compensation for completely butchering a floor installation.

If I could have given zero stars, I would have. I have been in the fight of my life with Empire since my floors were installed months ago. The installation was done poorly. I've sent pictures. I've had FOUR contractors out to fix it and each time they did not come with the correct pieces. I have called customer service almost daily - and each time I am promised a phone call back, NEVER HAPPENS. I spent $6,000 on floors, and now I can't get in touch with anyone. I have a service ticket open that promised me a callback within 24 hours - STILL a week later, and many follow up calls myself - NO HELP.