Empire Today Reviews

I had wood floors and I knew I wanted to get rid of them and go back to carpet. I was watching TV then I saw the little man hopping around the carpet, and I said that was where I'd go. So I called Empire Today and the young man came out and had samples. He was extremely nice and made me feel very welcome. What he had was what I wanted, so I had Empire install a new flooring in my kitchen, both bathrooms, and my entire house.

I hired Empire Today to install my kitchen flooring before and they were fantastic. Everything was completed in the timeframe they gave me and I was so pleased with my experience that I called them back immediately when I was ready to do something new. This time, I needed plantation shutters and the salesman that I talked to laid everything out for me and gave me choices. I told him I would get back to him within a month or so and he said fine. Then I contacted him and told him to go ahead with the job. I had them install the shutters for me and they were done earlier than they thought. The shutters enhance the look of my townhouse. I’m going to use them again. I've also recommended them.

Stay away from this company at all cost. Even if they offer you free service, it's not worth it. You will regret it a great deal. Imagine this: They reschedule installation several times, because installers show up with not enough material all those times. They will apologize, but that's not going to restore your wasted days off from work, nor will it help you with moving the furniture back and forth multiple times. Eventually, they install your new floors, and, post factum, tell you that you can't wash or vacuum them, nor do anything on them normal floors are intended for. With time you will learn that you can't live on your new floors, you pretty much have to live around them, in order to keep them undamaged. But that's not going to stop the wear and damage. And your life becomes a nightmare.

I got a second opinion before purchasing the flooring, and Empire Today came up with the better price. I had a wonderful experience with Empire Today. The flooring was exactly what I expected them to look like. They did what they said they were going to do and I was more than satisfied with their workmanship. Their service was great and I highly recommend them.

We found a carpet from Empire Today that matches what we needed. It's a beautiful carpet that Empire laid and it worked well. I had three rooms of carpet put in and the cost was okay. Since we bought those three rooms, I got the living room and dining room that we're thinking about carpeting so we might call Empire back for an estimate. We're hoping we could get a discount since we already bought three rooms. Check out Empire before going anywhere else.

We didn’t like the quality of tiles we had in the house when we purchased it. We were thinking about several options, but we decided to go with Empire Today. We watched TV ads and asked some people that already installed products from Empire Today and that helped us make our decision. Empire Today seems to be a good quality product. I had tile installed in some areas and carpet in others. The flooring is fair. It seems to be stain resistant. But I don't like the carpet, it's too dirty. The installers were professionals. It took them about two to three days to finish on the first one because it was the biggest one and we did it on two different dates. The other one was finished in a couple of hours.

I checked Empire Today and the store down the street from my house. I went with Empire and they stayed right on time. Their man came out 2 days later to do the estimate and measure. He was a very nice guy. He came in with the right carpet and quality to show me, we showed him what we wanted, and he worked with us. Then I contacted Empire and we bought the carpet off with a good deal, and they gave us a percentage off. Everything worked out right and I was very impressed with everything.

When the representative came to my home and looked at my floors and what I wanted to be done she told me it would be no problem. The installer call indicating that they would be at my home within a 2 hour window. They were 2 hours late. Then the installer took this sharp picky thing and started digging into my existing tile floors causing damage. He kept complaining about the fact that he has to pay his employees who he brought and the fact he drove such a long way to get to my home.

I liked what Empire Today had. I had them install carpeting and flooring in our living room, bedroom, and kitchen. I like the whole new flooring, especially its color. I'd tell my friends to come and see it for themselves. My flooring from Empire is good.

I had some tiles set down in my kitchen, and it's a new type of tile. I had that same pattern and I had gone to Lowe's to get it, but I would've had to hire a person to come in and cut the stones. When I had Empire come out and give me an estimate, the stone that I had matched what they had to offer. And they had a special going on at the time so I took advantage of that special.

I went into my phone looking for someone to get carpet. I went to Skaff and when I pushed Skaff Carpet, Empire Today came up. I purchased carpet and kitchen floor laminate from them and I like their color. The installers who put both items down were very nice and very professional. When they came in, they introduced themselves, said who they were and what they were there to do, and they did what they were supposed to do. I liked them a lot.

I was very happy with Empire Today's services. I chose a medium carpet for the basement and everything was good. They did a very good and professional job. I only wish that the price was a little bit lower. They did lower it down quite a bit but I still had a quote that was way lower than that. They were not standard name brand company though. That was why I went with Empire Today. Other than that, I have been with Empire for a very long time and I feel more comfortable with somebody that I had already tried three times.

My husband and I purchased hardwood floors through Empire Today back in December 2015. This past December 2017 I started noticing splits and cracks in the flooring. I contacted Empire and they sent someone out to look at it. The person said they never saw anything like it. He said Jan 2018 is their slow time and someone would come out to fix the problem boards. At the time there was about 20 boards messed up. In January the installer came out around 4 in the afternoon. By then there was about 50 problem boards. He said he could not do it because it would take too long and it looks like the entire flooring should be replaced. So I called Empire back. They scheduled me for another date. The installer Rich ** came out to do the work and he also said it was a lot of work and he contacted Empire because he did not know what to do about all the problem boards.

We had to change the carpet for the bedrooms that has been there for about 25 years and we got Empire Today to do the job. I'm in the construction business and I had my people put the other flooring down. The people from Empire did a good job in installing the carpet. A guy and a woman came, and I was amazed that the woman was tougher than the guy. She moved and lifted furniture up. I was a little concerned about paying in advance, but I weathered that storm. Also, Empire has a good advertising campaign going on. I'm in sales and it seems to be effective. Overall, I'd recommend them.

We had Empire Today install some carpet for us in the whole house. They've got the price right. The salesman was polite and hospitable, and he was great. He came to our home and showed us the kinds of material that they had and he asked how we wanted our carpet. We had all the rooms done, except for the hard part. I had to trim all the doors down since they were too thick. I like the rug that we got from Empire. The texture is fine and it’s so soft, especially towards the underneath part. My lady picked the color and I had no choice on that one. Empire Today was great. If people need a carpet, I'd tell them to go to Empire. I've told my sister about them, but she spent her money instead on getting a bed.

I've had Empire before, so I went with them and had wood floors installed both for home and business. The sales representative was awesome. She was helpful in knowledge with what she had. She worked with one of my parents and did the same kind of floor type in. I have nails where it divides from the hallway into the bathroom, and I have to pound down some of them 'cause they keep popping up. But the overall quality is very good and I like it. I would always recommend them.

I had an appointment for a free estimate this past Monday. I requested time off from work to do so. My appointment window was 11am-1pm. By 1pm I haven’t heard from Empire. I called them and the representative told me “I do see that you have an appointment today but no one was scheduled to go to your home”. Confused, I waited for an explanation as the representative waited for a response. I said “so what does that mean for me today?” She says “well, no one will come out today because they are booked”. At that moment I advised her that I didn’t want to get upset and if I can please reschedule another appointment. She said, "Sure. Next appointment would be Thursday." I asked for a later time (for when I got off) due to missing out of work that day for no one to show or even give me a courtesy call. She scheduled me for 5pm to 7pm that following Thursday.

I bought the carpet two weeks ago and it’s been great. The young lady, Diane, was here and she showed me samples. I have allergies and she said the carpet would work. It would not show the stains too. Then we picked up the carpet. The guys were also great. They straightened up and they said good night and goodbye. Everything went great. I've bought from Empire Today before as well and I would recommend them anytime.

I had carpet installed by Empire Today a couple of weeks ago in our bedroom. My installation experience was very good. I like the way it was done. It’s not lumpy and it looks nice on my great grandson's floor. I’ve been working with Empire for years because they installed carpeting in my living room. They came back and they installed wood floors too. Their reps were very good. They did everything excellently. They’re an excellent place to get your carpet and wood floors if you want any. I would recommend them to a friend.

I recently had Empire Today install carpet in my four rooms. It was very good with the sales rep and the installation. And the carpet has stain resistance and we're pretty happy with what we have.

Empire Today was the first company that came out and gave me a quote. I had the floor in the entryway, linoleum, and the closet installed and the work was pretty good. The installation team was very professional and if something didn't fit right, they made sure it fit properly. Empire Today did a good job.

Empire installed laminate flooring when they knew the moisture level was higher than allowed! Not even two weeks later the floor was buckling. I called the office and they sent the same person out who installed the floor! Of course he took no responsibility when he told me out his mouth that the moisture was very high, but when I asked him would it affect the flooring he said no! I called a second time and they sent the same installer out again! The first time he said I had to have had a spill in the house! The second time he said the pipe under the house was leaking! The pipe leaking was true but this was the case when he first installed the floor and he knew it would cause a problem! Of course the office sided with the installer to no avail! No return calls from the general manager and no resolution offered! I am disgusted because years ago I had an issue with Empire, I should have learned my lesson.

Kim, great sales agent. Ricardo's insulation crew was fantastic. All worked out well with new floors. Could have been some problems but Ricardo's crew knew what to do. I would recommend all employees of our insulation to others. Thank you.

When we set up the appointment to have carpet installed we were very clear on what we wanted done. The front door was to be cut out for tile. This was not done and we were told by the installers that they didn't want to do it. So they didn't. I placed many calls to customer services which resulted in zero callbacks, I also sent emails with no response and even talked to someone online. The installation was done on February 27. I am still waiting for this to be rectified. I was told someone would be here at 1 today. So far I have received no call and no one has shown up. The carpet is great but the service for a lack of a better word sucks.

If this company’s inability to even make it to a sales appointment, twice, is a reflection of their installation and service I will not do business with Empire Today. The first sales appointment was missed and afterwards I received a frantic call from someone at the company looking for their sales rep and asking if he made the appointment. He did not. The caller said they couldn’t locate the rep all day and apologized. I thought, “no problem; there must have been an emergency of some sort.” I heard nothing more. The next day I called back and rescheduled and was happy to accept a $50 inconvenience credit. I also wrote an email inquiring about their current sale, worried I’d miss the opportunity. I never received a reply. Well, the time of my rescheduled appointment came and went without a sales rep appearing or calling. It wasn’t after I replied via email that I got a call from the company.

I liked Empire Today's salesperson. And I had install sheet linoleum in a guest bathroom. Empire's installers were fantastic. They were so polite and then, they did such a nice job, too. I was pleasantly surprised because I built my home myself and I subbed it out. And I know what bad workmen can be like, working with Empire was a very nice surprise. My new flooring is holding up really well. I have had the same flooring there that I put in 46 years ago and it had a big hole in it. And I’ve been putting off getting a new floor, but when I did, it was painless. I really like the color and the pattern. I would refer people to Empire.

I knew that Empire Today was a big company and that they were going to do a good job and they were going to give me a warranty on it, so I went ahead with them. The man who came in took his time. I moved everything around and nothing bothered him. He put the carpet in the rooms, the hallway and closets. When he was finished, he took everything with him and picked up his tools. They brought me the color that I chose and I'm happy with it. The only thing that I didn't like was they wanted to charge me to move my stuff around, so I did that myself. Other than that, Empire did a perfect job, and I had a great experience with them.

I had carpeting and floor tiles installed by Empire Today in the kitchen and bedrooms. My sister had Empire do her living room, so I used them too. I picked out the color that I liked for the flooring and the flooring also happened to have other good features such as durability. I've told my friends that I had my flooring done and it looks good.

Well my wife and I wanted to shop around and get some quotes to have carpet installed, so we started off with Empire Today with plans to shop around and compare quotes. Right away our plans were spoiled when our salesman (who I will name in a later post after our carpet is installed) told me that the price would go up if we shopped around and caused him to come back, because he would have to factor in the price of his time and gas into the price of the sale (insane). Then he continued to tell me the history of the company, (no big deal, he’s a salesman) but he wouldn’t stop looking my wife up and down. I’m not a sensitive man by any means and I let everything slide right off of my back, but this man wasn’t even trying to hide what he was doing.

My daughter recommended Empire Today because they had her house done, which is a lot smaller house, and she was real happy with it. I had them install wooden planks with a light color and were six inches wide. There were two installation guys, and one guy had a hard time talking English while the other guy could talk both languages. But they were quick and good. They ran out of part of the flooring that they thought they had enough of, and part of it was a different kind. So they had to wait till the next day and come back with the right kind to finish the job, which was more of a problem for them than me. I also forgot to ask them what to use to clean it with, 'cause I have a dog and he's a little bit messy when he drinks. I just clean it with water. Overall I would recommend them, but I wish I would've done a shade or two darker. It's a little too light, but I didn't want to have the house look dark inside when it's starting to get dark.

We had carpeting by Empire Today installed in the master bedroom and the stairwell. They have the same quality as other brands but they have a better price. Their sales reps were helpful and they understood the product. I like the general attitude and everything that they said and told us about the product. The installation and everything turned out to be exactly what they said. The guys showed up when they said they were going to. They were courteous, they took their shoes off and they were conscientious of the house. It was raining a bit, so they had to cut in the garage. They did it quicker than I thought they would and they moved everything and put everything back. They did a great job and they finished on time. The installation was the best part. We really like the way our flooring looks and it made the room look bigger. We had a very good experience, overall.

We needed a nice, clean and good job. If the price is okay and we can afford it, we do it. We went with Empire Today because of the advertising. I chose the color and the material. We had the carpet for two rooms. And the important thing for me was that it was a very good and professional installation. The installers were excellent, very hard worker, polite and nice. I like them. They were doing a good job, and they were clean. The floors are excellent. I’m very happy for it. I’m very satisfied. I will tell others to go for Empire.

I got my carpet a while ago and Empire Today always was running a special at the time. It was 50% off on everything. I needed the carpet and I liked it and the price was good. But I had a problem when they took my doors off in my bedroom. They mixed up the doors and when they left, they didn’t put a couple of the doors back on. I had to call them back. They got them all back on but they were not fitting the way they should be. That aside, they were good and I would recommend them.

We scheduled three rooms to be carpeted. We were guaranteed that the installation would be completed in one day. The installers arrived at 4:00 in the evening on the scheduled day of installation. They were careless in moving the furniture and at 7:00 we received a phone call from the installation coordinator that the installers ran out of carpet. The installation coordinator assured us that the remaining carpet would be installed between 8:00 and 10:00 the next morning (Saturday, March 10th). At 9:00 Saturday morning, an installer called to inform us that he would arrive between 3:00 and 5:00 in the afternoon. At 5:00 the installer still had not arrived. The installation coordinator explained that the installer ran into some issues with other installations that day and the earliest he could arrive would be 7:00 in that evening. We offered that, if it helped, we would wait until Sunday afternoon (1:00 at the earliest and 2:00 at the latest).

We were so excited about our new carpet. Unfortunately, Empire Today successfully shot to hell any and all joy we found in getting our new carpet. Our horrendous experience began with a few unfriendly and gruff personalities that had an apparent discomfort with dealing with homosexuals. We were immediately informed that while we had scheduled this appointment for having the entire upper level in our home completed in addition to a stair runner, that we couldn't get our stair runner completed. Numerous excuses were made for the inability to complete said job. They proceeded then to scratch both bannisters and several of our walls while attempting to carry carpet upstairs.

Empire Today laid down our carpet really nice, but I'm pissed off with the experience I’m still going through with the banner. When Kenny came here to put the banner down, he saw a soft spot and told me that we need to take care of that. He then told me that as soon as the handyman did that wood part, he would come back and install my banner. So after we had somebody take care of that, I called Kenny directly like he said. He told me that he would call me as soon as he gets to the office. But, he did not return the call. On top of that I called their office that evening and they said that my order has been cancelled. We didn't tell anyone to cancel my order. We've paid on the card and I wouldn’t have known that they cancelled my order if I didn't call.

I heard my neighbor saying her friend got carpet from Empire Today and she was very happy. And my friend said, "Why don't you call them?" So I did. We had carpet installed all the way through the living room, two bedrooms, and the hallway. I like that I can't see any seams and it has a total warranty on it. I was very happy and satisfied. All my friends liked it too and they said I made a good choice.

Empire Today has higher quality product at a lower price. The representative that came to interview us and see what we wanted was very nice. He didn't take forever. We were undecided about what color we wanted at that time but he gave us time to make up our minds. He didn't pull any punches, and he was very honest and upfront, and we appreciated that. I got wood flooring from them and their installers were very quick. I couldn't ask for a nicer installation and it was all done in one day. I had it installed in the living room, hallways, foyer, three bedroom, and closets. It's pretty and very easy to keep clean. It's easy to move furniture on it compared to the wall-to-wall carpeting. It's very nice and we like it very, very much. I would recommend them.

Empire Today did a carpet and linoleum in the basement. They were recommended by a friend of mine. They came right away to do the job. The installation team was excellent. They explained what they were going to do. I had a few questions, and they answered them. They were great and did a good job. The flooring has met my expectations.

I set up a sales appointment and was told they'd come between 3 and 6, at 5:30 I get a call that they can't come, so I rescheduled. Someone comes the next day, this should have been the easiest installation since I was just matching the floors Empire did in my basement. The saleswoman mistakenly scheduled the appointment for the next day after I told her I would need it done on a Saturday so the installers came when I wasn't here. Also there was no record that I was financing the floors. Got that straightened out, waited ALL day Saturday (they give you a ridiculous window of 8-6) for them not to show. No one called. I contacted customer service, they had a job with "more furniture to remove than they thought" (why is that my problem?) so I rescheduled for Monday, it's 3:45 and they still aren't here and no one can reach them. I asked for a discount, thus far no one's called me back.

Had a salesperson scheduled last Saturday between 2-4 pm. Got a call at 3 pm that the sales guy is not able to arrive until 5 pm or I can reschedule. Since I was already waiting an hour into our scheduled/promised time I told them to cancel thinking if they can not make it in time to a sales call how is an installation going to work? The sales guy then calls me telling me that I obviously don’t know how Empire works. That the promised time could run late. What??? Plain rude conversation... Got plenty other options out there which want my money!!!

WHERE DO I START. I ordered vinyl flooring and carpet. The salesman was very misleading. The carpet came the wrong color. I let it slide. The installer never replaced door guides and transition strips took three weeks for an appointment. When they called they said they will be here in the afternoon so I took the dog to the vet. At 9 am the tech calls me 20 min later and said no one’s home. Call back and nothing. Now the flooring techs were great but the salesman didn't do his job. My wife and I had flooring done a few years ago and we decided to get the rest of the downstairs done and wanted it to match color and height wise paid for it but when it was done I had two levels of flooring with bulky strips to cover the difference.

Empire Today has great service. I had carpet installed in two rooms and everything came out beautifully. The representatives did everything right and the installers were great. They cooperated and I had no problem at all. They did a beautiful job.

My friend used Empire and I also called them to purchase laminate flooring. The laminate flooring went well with the décor in my house. I’m satisfied with the service. Check them out and you would be too.

I had carpet installed by Empire Today in two rooms, the den and the room right next to it. Everything worked out with our purchasing experience with them. They did an excellent job. I just wish I told them to leave one little piece of carpet so I could put it out. But everything else was fine. And the flooring was excellent and it was pretty. The man that had come to show it to me, he helped me to see where it was going with different things. And I like that it goes with different things. I got a fireplace and it went with everything. I can't wait to put in the same color in another room.

Carpet install schedule 27 Feb, was not completed due to material shortage. Called office for new schedule. Installers came back 1 week later. Wrong color. Asked office again for schedule, carpet installers came again Friday @ 11am Mar 10-wrong color again. Called rep but keep telling me he is on top of it but no results. Still not finished to date. Vinyl installation schedules, received msg from Empire Sunday 4 March, stating vinyl installation scheduled for Monday between 8-6.

I have a couple of other family members that had used Empire Today and they were happy with them. That convinced me to go with them. I had wood-like flooring with a rubber backing that made it water-proof installed in my kitchen, living room, hallway, bathroom, and laundry room. They were punctual and they did a good job. The cost was a little higher than the other brands I considered but by them doing the installation, it worked out about the same. Also, they go for what they told you.

Empire Today installed carpet in the living room, dining room, and the hallway of my home. I was able to almost duplicate what I had before, and what they installed was better than what I had. The carpeting and the underlayment were much better. When you walk on it, it's like you're walking on sponges. I'm very satisfied with the installation. It was good and the two guys who did it were friendly, but I didn’t like having to do the repair afterward. I had my walls freshly painted before they came here, and they damaged three walls.

We purchased carpet and blinds from Empire Today. Their prices and services are good. I also like the merchandise. They're very good and they look nice.

Since 2013 this would be our third time using Empire for our same residence. In 2017 we had carpet installed. We loved the carpet so much we wanted to have it installed in the remaining bedrooms. We made an appointment and the same sales rep returned from last year. I mentioned I wanted the exact same carpet that we had installed less than a year ago to be carried in the bedrooms. She said easy enough as I have the same carpet in my home and easy enough. She mentioned that an install could take place the following week which was suffice.

I've had carpets from Empire Today back in 2011, 2013 and recently, about a month or two ago. I like the ease of doing business with them. So far, everything is fine but the service is not the greatest. They also represent lifetime guarantees but none of that is true. When the carpets were put in, sometimes they stretch and they bubble, and they never want to come back for free and fix it. I also had a very bad experience about four or five months ago when my daughters brought a new dog home and the dog ate a piece of the carpet. All I wanted was someone to come in and repair it but I ended up buying a new carpet.

We purchased carpet from Empire Today two times. We talked about Home Depot the first time around, but Empire had better deals. The first time, we had it installed in a house that we were selling, and it was the entire downstairs minus the kitchen and the bathroom. Price was the biggest factor in choosing the product that we bought. We didn't want to redo the stairs because of the price. So, we went with something that was very similar, but it ended up also being very cost-effective.

I looked at three other flooring companies but went with Empire Today because of their price and the waterproofing. I had vinyl flooring installed throughout the house and every morning whenever I get up, I think about how fortunate I am that it’s already installed. The four installers were great and was done when I came home. They took about six hours and had put the furniture back. I'd tell my friends that I like Empire Today.

Empire Today is a good company to work with and they did a great job. I would have chosen a celery green carpet for the living room, the hallway and the front entryway but they didn’t have that. So I took beige and it matches my furniture. Everybody is saying I matched it up real well too. It looks nice and walking on it feels real comfortable. I would advise others to get Empire Today and I would gladly recommend to my lady friends, but especially with my age, to accept them because they were very nice.

I like Empire Today and their products but I wasn’t smart enough with it. They advertised on TV before that it was “Get one room and get another one room free”. I wanted to do my living room because it’s big and I think the bedroom is so small, they’re going to do it for free. I need the rug for my living room and I forgot to ask how much the rug is and where the 75% they took off is. The rug is nice as well as the people who put it and I also love the colors but I am mad at myself. It was a small rug and it cost me $750. I am disappointed because the guy didn’t say how much the rug is going to be, the percentage they are taking off and how much it’s going to cost. It was my fault and also the rep’s fault. I didn’t ask and he didn’t explain anything. But they gave me the rug I picked, did a good job and I would recommend them.

I went with Empire Today for their availability to do the job right away. We had food grain flooring laminate installed in the dining room, kitchen, laundry room and front hallway. And the quality of work was very good. I was surprised that it was reasonably priced and that it came out looking good. I have recommended them.

We chose Empire after buying our home. We chose the highest quality which was demonstrated in a video the salesperson showed us. The "smart-strand" was supposed to stand up against matting, staining etc. The master bedroom seemed to show the wear shortly after installation. We had it professionally cleaned 3 times in the last 2 years and the traffic pattern and matting continues to be bad. I contacted Empire about the lifetime warranty and it has been over 18 months and no relief! I have gone to anyone that will listen and NO help! I have had 3 different claim numbers and more lies than I can count. Someone named DONNA is supposed to be helping me. I am about 24 hours away from hiring an attorney- maybe a class-action suit will wake them up???

We had laminate put in throughout the living room, the dining room, the kitchen and the hallways. We also had a tile put in the bathroom. It went pretty good and I was 99% happy with it. The representative was very good. She showed us everything that was available and we were happy with the material that she showed us so it worked out real good. The installation wasn’t bad either. But on the same day that I ordered the material, I had a car accident. I had whiplash and the process seemed longer than what it was because I wasn’t feeling good, even though it only took two and a half days. Other than that, the workers were pretty good people and everything went real smooth. They were open about what had to be done and everything they said more or less was what happened.

Empire Today installed carpet and vinyl flooring in the sunroom, living room, dining room and the kitchen. The installers left it very clean. I went with them because they had an advertisement on TV which was 75% off. I love all the features of the flooring and it has met my expectations. The quality is very good. I would rate it 5 stars and I’ve already recommended them. Their carpet and vinyl are very good and reasonable but I don’t think that they’re reasonable on their mini-blinds, but that’s another issue.

My experience with Empire Today was very nice. I liked it very much. They did a very nice job. Last June, I had a carpeting in my bedroom put in and just the last time, I had kitchen flooring put in. I had carpeting in a little hallway that was outside my bedroom. It was too patchy looking with carpeting in my bedroom and carpeting on the stair, and I didn’t know what to do with that little hall. So, we had the laminate put in there. And I liked it so much that I had it put in the kitchen too. I love the laminated flooring. It's easy to clean up and it doesn’t show a lot of dirt either. I was very happy with them.

We have used Empire for carpet, flooring, and blinds over the past few years. Recently we reported to Empire that our hardwood floor in the kitchen was showing excessive wear signs with the finish completely off. This product is still under warranty. My husband has been talking with Empire since early January and we have gotten no resolution for this issue. He has talked to 11 people at Empire and has not received any resolution. They have not returned calls, and have scheduled visits only to cancel them. Today they were supposed to come and replace or repair the floor and again they have canceled and don’t seem to know what they are going to do. We were told they would have the manager call and we have heard nothing.

Our family spent 4,000.00 on laminate flooring with Empire Today. Within 6 months, the threshold cracked from the flooring. My four year old daughter has to step over the damaged area until the family can find a repairman. Empire Today stated they would not repair the poorly laid floor and the company refused to stand by the customer satisfaction guarantee. Our family will never use this company again.

I had Empire Today install carpet for my home and they did a good job. Everything was good. I liked the quality, price and color.

I had an Empire Today in-laid linoleum installed in the den and the kitchen. Their cost and quality were better as compared to the other brands. I went to one person and Empire's at a half price, so that got me right there. I like the color and everything about it. They have very nice people. Even the installer and the man that sold it to me were very nice. I’ve already told a lot of people that Empire Today is good and that they do a good job.

When it was time for me to get some carpeting, at first I called a different company, but they were lagging. They looked like they were not interested, so I just left them alone. Then Empire Today came out. The salesperson was excellent. He brought some remnants in, and since I was planning on getting carpet, I just picked it. The overall installation went okay, but I needed to make sure the guys got all the tools because they need the power tools, not screwdrivers.

I knew what I wanted and Empire Today had what I wanted. They did what they said, said what they did, and it worked out good. I am very busy and everything was on a schedule. I had a kitchen shade and a kitchen door shade and they were installed correctly. Everything was good. If people are looking for something, I would refer Empire Today.

I'm very disappointed! Everything takes forever, you say a professional he's going to do the job, that is not true as far as I'm concerned, I lost count how many times I call for the same purpose, and they give me the runaround, once they get you money that's it, I wonder how long this is going to take, and there is still more. But they are very professional?

My daughter called Empire Today and had them do carpeting for me. I spoke with the guy that came out and went over the prices and whatever it is I wanted. He was such a nice guy. Even though I had talked with someone else about some carpet, he was my favorite. I appreciated the guy that installed as well. The carpet is really nice and I love it. It's not the top, but it fits fine for me. Empire gets it done, and they got great guys that come out and do it. They did what they were supposed to do and I would use them again.

Sales person Shawn ** misrepresented floors colors, time to install, never checked if supplies in stock, never said it was sub contracted out so Monday 2/26/18 materials not at warehouse of sub contractors. Installers had wrong info from him and his supervisor Hugo ** the supervisor from Las Vegas Remodel (Mary) spent 5 hours here to get it corrected. I used Empire in Connecticut before but your crew in Las Vegas is terrible. Thank You Mary but Shawn you lost several referrals.

I recently bought an older unit in an RV park (trailer with attached Florida room) and wanted all carpeting replaced. Empire kept me informed, salesman showed on time, scheduling was easy and price was great. But installers really make or break a company - and Lucy and Alex saved the day. After pulling up old carpet there were issues. It was difficult install but they worked late first day and finished next and completely transformed this old place. They MADE me a believer. Had never called Empire before but will certainly REFER in future. Anyone else would have balked but Lucy and Alex - thanks for making this a beautiful place to live!

We had carpet installed Friday and my husband and I are pretty disappointed. The sales rep told us the installer would show us the carpet before installed, that never happened. The sales rep also said there would be 2 installers, one working on the steps and one on the main level, that was another false statement. After over 6 hours of installing one man finished the job and left a big mess, also left vents out that my husband had to try and fit back in, which involved cutting our new carpet. The actual carpet is beautiful but installation is terrible. If you look closely you can see the carpet not flush to the walls and actually see the pad peaking through, you can see seams and bubbling in some areas. After spending over $2000 and seeing really poor installation done we are extremely disappointed. Sales rep was awesome but made many false statements that actually never happened.

If I could give Empire Today zero stars, I totally would! Although the salesperson was great, the service was absolutely awful! My first appointment was cancelled due to the rain, as my townhome does not have a garage for them to cut the carpet. So, I gave them a pass; however, I left my new job a couple of hours early, so I could be home for the installation. The second time it was cancelled, because the installer wasn't answering their phone. The third time (today) was cancelled again, because another installer cancelled, again! I called and cancelled the carpet installation today.

This has been one of the worse experiences we have ever had with a company. We REALLY should have read ALL the reviews before calling to have a floor installed by Empire. We ordered our LVT back in October 2017 but had to wait until we closed on our house to have the floor installed - which put us to February 2018. When we called to see if we could get financing I was told that it had to go through our sales rep and he would call me that day. I had to call him 4 more time and still no return call. My husband called three days later and told them that we would cancel and go somewhere else, less than 5 minutes later we get the call! We were only doing the kitchen, but I decided to add a 5X5 bathroom with vinyl flooring.

I had carpet installed at our new home. The guy upsold me on best carpet they had. I called to complain about the installation and the carpet looks bad. They always tell me they're reviewing the claim. I had 2 other different installer come an see the carpet. They are tell me it look old and run down. The carpet is not a year old. I don't have foot traffic on it. They want me to wash the new carpet before they come an look at it. My one year warranty is almost gone. This b.s... How can I get them to fix this? Are they just not backing up their work and quality? I don't know. I have a good case. Lawyer up.

We had some tile put in our bathroom by Empire Today. Purchasing from them has been wonderful. We have used Empire Today several times before and we've been very satisfied.

I am used Empire over a year ago and did a $10,000 job in my home and I have to admit it was the best service and experience ever. Just in September I had my rental property in another state serviced with flooring as well. Again, great experience. Now we fast forward to Feb. 2018 and I am living a horrific nightmare of service and experience bait and switch of pricing. I initial got 3 bid for floors but did not decide to hold off. A couple of weeks later I get a call from the installer saying he was on the way to install flooring. I let him know I had yet to decide but my husband just encourage me to go ahead and finished the job. I had a quote of service that was suppose to include the steps but by the time the 2nd installer gets here we were expected to pay a 2nd amount. I am just extremely dissatisfied and want the nightmare of service to be over. This process took 3 times the amount of time to complete the job. Customer service is the worst!

The house was six years old and the original builders put in the lowest quality carpet they could. We were planning to repaint the walls in a particular room. And that point I said, rather than spend a whole lot of money on each other on Christmas like we used to do, we decided to spend the money on the house. So we redid one room. We had Empire Today install carpet in that room.

I was going to get regular wood floors, but we have pets. So, we were advised to not do that, and ended up getting laminate wood flooring from Empire Today. We got a roof at the same time we were doing the flooring and the roofers were completely horrible. And pretty much every contractor over the past 15 years had been horrible. But the installers from Empire Today were the first people ever that were great. They were very efficient and nice. They made sure they didn’t mess stuff up and they cleaned up their mess. They're probably the best contractor that I've ever seen. We got the flooring installed in the whole house and I like that it's stain and water resistant. And the quality is great.

The only reason I am giving any star is it's the only option and the workers were effective and efficient. The salesman was HORRIBLE and the customer service reps (as well as managers) were AWFUL and I don't recommend using EMPIRE. They said they are A+ which they are NOT. They did not complete my stairs (after only installing my basement carpet) and never returned my 5 phone calls back... once finally speaking with the managers they refused to give me a proper discount to finally install the stairs. They are TERRIBLE and do not do right by the customer. They took my 1000. quickly but did not quickly call me or try to problem solve. They were ok w/ me saying I will not use you. They are terrible.

We got a living room carpet from Empire Today. I like the carpet and its color. Empire Today was very good and I’m very pleased.

The review was actual for Express Flooring not Empire. Empire has been great!

First they didn't arrive when they said, second they didn't have our binding carpet but gave us a runaround, third they didn't have enough carpet and when they brought the carpet for what they needed it was the wrong color. It was a cluster and not very good customer service.

Empire Today installed a carpet for a house I had moved out of and put up to sell. The carpet looked good. It met my expectation and they had a better cost, too.

I ordered window blinds for our house. Originally we wanted motorized blind for the entire house. The sales representative talked us into only getting the downstairs with motorized blinds as to cut cost. We were given a price and we signed for it. Two days later the sales representative calls back and wants to charge us approximately $19,000.00 more than what we signed and agreed upon for the blinds. Stating he had made a mistake and that if I don't agree on signing a new contract for more money I can call and cancel the order. I believe they are just trying to get more money out of us to unjustly charge us more. This is not how business is done.

I would "never" hire Empire to do any type of work for us again! The salesman that came out (Alex) showed us samples for hardwood which we chose. We made the mistake of paying for the entire job upfront (Don't). The installation was done on the day that was scheduled. However I was told the job would take two days and they rushed it and did it in one day thus resulting in poor workmanship. Before (Kevin) and his crew left I mentioned to him that I did not like how worn some of the boards looked and he told me that they would come back out to fix them because he did not have time that day.

I had Empire Today install my tile flooring. I was in a very tight window when I needed to get it done and they were able to accommodate my time request. Their cost and quality was comparable with the other brands, but their selection was not, although it was okay for what I need. We want a tile that looks like wood and this tile flooring looks nice. I liked the way it looked.

No one likes to take responsibility of their actions, neither the Empire salesperson nor the managers or customer care personnel. No follow ups, I have been complaining about the carpet installation and the laminate installation that was done in September 2016, I call them, they send a manager to check then they send their contractor, once the contractor gives them the list of issues they don't call back again. I'm tired of the follow ups, Empire is quiet because we have made all the payments and they have nothing to lose. End of the day it was my mistake I chose them over other able companies who stand by their products and services. Wish I could not give them a single star.

I will not be using nor recommending Empire Today LLC. This company has left my family and I in unlivable conditions. The salesperson misrepresented the company and told us only Empire employees do the installs and this was not true. Upon installation they ran out of the product. I was told they would be back the next day with the product to finish the install. I took an extra day off work for them to come back and complete the install. It has now been a week and the flooring is still not complete. The subcontractors were unable to obtain the materials from the Empire warehouse and informed me they were not able to get paid until we sign off on the completed install.

After we called, a salesman from Empire Today came in and gave us a good price. I had a carpet and some wood put on the floor, and they did a great job. My experience with them was all pretty good and I would tell others to get in touch with them for whatever they need.

Empire sold us eight window treatments, one is for a double hung window two wide. The pull string on this unit has broke again (for the 7th time) and cannot get them to fix or replace the unit after 12 plus calls. The shade is designed wrong it is too heavy for the string!

Gave them a deposit over $4245. They couldn't install so they needed to refund. They have been promising me my refund for over 2 weeks. I have emails of promises and promises of refund. STILL NOTHING! I can’t move forward on other projects because I had to pay for flooring while waiting for this refund and now I am behind on ALL projects! On phone with corporate and they don't show the refund!! LIARS. Lumber Liquidators took excellent care of us. It’s NOT difficult to issue a refund right back onto someone’s credit card!!! I will be charging back with my bank. This is unacceptable and shady business. As a business owner I am astounded to feel ripped off by a national company that I thought did good work.

Decided to use Empire Today to put new flooring throughout my entire house. The sales rep showed up and measured our floor layout, we decided on the product and scheduled installation for Tuesday morning. Tuesday morning comes and the carpet installers show up and remeasure the floor and tell me that they cannot install because they didn’t bring enough product. They leave and a second crew shows up and installs the LPV in half of our house. Day number two, the carpet installers are pulling down my driveway and my phone vibrates with a text message from the sales rep. It’s a recording sent by text message of him explaining that my cell service is bad at my house and his tablet didn’t calculate the floor layout correctly because a room wasn’t added, due to my poor cell reception (as though I have control over the cell signal). He stated that his quote was wrong and he would need to add another $650 to the total.

With Empire Today, there's no nonsense and you get what's advertised. We had seen Empire Today a few years ago for an estimate but we didn’t follow through with that. This time, we were putting rugs in the living room and in the stairs. We knew Empire Today provided a solid value and we just went along with it. The installation went as we hoped for, smoothly and efficiently, and the installers were professional and courteous. The payment process went along smoothly as well. It was all a very good experience. The padding on the rugs was good. It also has an anti pet stain feature and the barrier was a good thing.

We ordered a hardwood floor to be put in hallway. Right off the bat they said they couldn't and put in engineered hardwood instead. It took three days to install but it's only a four hour job. It was a man who couldn't speak English and his 14 year old son. They didn't know what they were doing. They were told to finish the job or they'd get fired. There are so many things that went wrong. Number one we didn't even get hardwood, so we didn't get the product we ordered. Next, areas of the floor are lopsided and you can visibly see uneven wood. Next, the transition from hallway to bathroom is 3/4 inch high instead of a smooth transition and they had to cut the bathroom floor shorter so it could close over the transition.

Empire Today installed carpet and in our home and so far, it has been good. However, the installers were supposed to come to me on a particular day, and they did not come. I called and they said they will come 6-ish. Next day, they came in the evening. I called and spoke to Empire about it and they say that they will reimburse me but I haven't received anything yet. Also, the installers they sent were Spanish-speaking workers and they didn't understand what I was saying and they couldn't communicate with me. But in terms of quality of the carpet, it was great.

We had the bathrooms and the laundry room retiled and we had hardwood installed in the master bedroom. We had previously purchased hardwood floors for the rest of our house from Empire and we wanted to make sure the hardwood matched. I was fairly good with the cost and I'm happy with the quality. But for the installation, they were over the top, off-the-chart horrible. They were going to do the tile first before doing the hardwood, which made sense. But they installed the wrong tile and the whole affair was the nightmare before Christmas. We bought it in November and we finished it up finally in late January. And yet, the company advertises next-day installation. The service was also way below par in all respects.

Was looking to replace old carpet in my home so we called Empire because we heard good things about them. Consultation was great. Product pricing very reasonable. Installation was another story. Contracted workers did not call before showing up and the job they performed was below our standards. Will not be using Empire again.

My mom used to work for Empire, so I had a sales rep come and I got a good deal on it. I had a carpet, tile and laminate installed in the whole house and it was great. My carpet guys were late one day, but the laminate guys were on par and everything was good. Plus the laminate looks good in the house.

We had Berber carpet installed in September of 2016. By November, the carpet was falling apart, frayed and looked to be at least 20 years old. An inspector was out and immediately stated that this was a manufacturer's defect and they would send a salesperson out for us to choose a new carpet to be installed at no additional cost to us. We met with the salesperson, chose another carpet and set up a time (February 2017) for installation. By August, seams were failing and it took until November 4th for an inspector to come out, take pictures and tell us that we should hear something back in a few days. A week passed and we had not heard from anyone. Damage getting worse, holidays approaching. I was phoning daily and could not speak to anyone but the "call center people" - who were wonderful - understanding and as helpful as their job limitations could be.

We needed some carpeting done for two rooms and a hall. We went the best route and chose Empire Today. Two guys came in and did what they had to do, but there were a couple of spots on the carpet so I was wondering if they cleaned it.

I got some new carpet from Empire Today and had it installed in my living room. I’ve seen Empire's advertisements on TV. And I liked that they came right to my home and did the measuring, and all I had to do was sit here. My new carpeting is very thick. It was the most expensive and had a nice pad with a plastic cover to keep stains from going down into the pads. So I’m very happy with it.

Pushy salesman, dishonest scheduling, lousy customer service - After asking what general color we were considering, the Empire salesman came in with an extremely small assortment of carpet samples - either 6 or 9 samples glued onto a board. He claimed he had others but clearly had no intention of letting me see them, and wouldn't get them out of his car when I asked. His explanation was that, if I was lucky, he'd be able to get us the sale price for the 'better stuff' (i.e. the few he'd brought inside). He even wasted additional time going through the motions of a call to the manager to see if he could get approved to sell us one of his chosen few for a 'great price.' When I relayed our experience later to the coworker who had recommended Empire, she said they'd had the same salesman, who had given them the exact same sales pitch down to the phone call, although for them, fortunately, scheduling was not an issue.

I had a carpet work done by Empire Today and the salesman was kind of funny. We have the carpet on our living room. I was going to get Menards. It seemed like the better carpet but they didn’t have installers. I liked Empire Today just because they took care of everything. They kind of gave me a little scare that they weren’t gonna be here that day. “Sorry, we don’t have your carpet.” I took the day off and I can’t get any other days off. But somehow that lady at the distribution center in Youngstown made it work.

We installed carpet almost throughout our home including a basement bedroom that doesn't get used. We noticed a few months after 2 spots of carpet glue. We called Empire. They asked for pictures. After they reviewed they sent out a GM to look at the spots and he said, "Yes that's carpet glue, I will talk to my manager and get back to you." 1 week later we get a voicemail that they talked to the installer and they didn't use glue and it's been too long. "Let us know if you want to install new carpet and we'll give you a quote." I have called several times back and NO ONE ever calls me back.

Empire was having a sale with a great price so I went straight to them and had carpet and tiles installed at my home. It was installed upstairs with three bedrooms, a game room, and the hallway. And the tiles were in three bathrooms, two full, one half. The flooring is updated and it has met my expectations. They were very professional from the sales person who came out, to the people that put the carpet and tiles. It was a great experience. I didn’t have any problems.

I like the color of the hard flooring that I got from Empire Today. They installed it in multiple rooms of the house and the installers were terrific young men.

We contact Empire Today and scheduled an in-home sales appointment for some new carpet. Our salesperson, David **, arrived on time and was very friendly and congenial. He measured our space, brought in a number of carpet samples that met our needs, and helped us make a selection within our desired colors and budget. Unfortunately, things went downhill from there. At the end of the sales appointment, David took a deposit and scheduled our installation for Monday, 2/12. We were told we'd receive a call that morning with a more precise arrival window, so I planned to work from home that day. We subsequently received an e-mailed confirmation of the installation day.

Met with a salesperson to replace my carpets, scheduled my installation for 2/14/18. I got a call on the 14th saying they would be there in the afternoon to install the carpets. At 2pm I got a call from the installer saying he was running late on the job before mine and didn't realize I had such a big job and he would not be able to finish it if he started it after the job he was on. I had already taken off work and waited around all day. I couldn't take another day so I reluctantly agreed to Saturday morning "first thing" he told me.

I purchased a carpet from Empire Today and had it installed all of upstairs and the stairwell. The installers were very diligent and very professional and they stepped into it and got it done in one day.

Very poor communication with the company. They "Empire" cannot seem to get organized between the people you speak with over the phone and the installers. Now that they have my money they cannot seem to get their act together and complete the job. Called the sales rep "Bob" numerous times and left messages with no return call back from him. The first time they came the carpet could not be installed because it was measured incorrectly and they did not have enough carpet. They said they would install what they had and come back and "patch up" the rest. I said this was unacceptable and requested them to reschedule and come back and do the job completely, properly with no patching. On the reschedule I was told to expect them by 9-9:30 am on 2/15/18. Was called and told by a Empire rep that they would be coming by sometime after 2:00 pm.

I have used Empire Today several times in the past and have not had a issue but I had carpet installed and had damage done to walls and a chandelier broken without me being notified. I was told that they would reimburse for damage but after 5 weeks of getting no return calls or actually having someone refuse to give me a manager and then saying They had phone issues and manager would call within the hour. Well again no return call and don't expect to get one. I am very disappointed in the Detroit office and Marla ** lack of follow up. I have always enjoyed using Empire and have recommended them several times to friends, family and landlords I know. After this and the lack of respect from install crew to CS manager I would not recommend using them if this is how they treat a return customer.

The floor was originally put in by Empire about seven years ago and then we had some water damage. Empire's price seemed a little less expensive and the quality seemed to be comparable when we initially looked. We got Empire again and they installed porcelain tile floor and composite wooden floor in the kitchen, hallway, living room, and dining room. It's quite extensive and the actual installation took three days, which I anticipated to be that long. The installers were helpful, courteous, and they explained what they were doing. We also had to make some decisions on the fly and it was fine. I tell others to choose Empire as one of their options, but then always compare.

I have a rug installed in the family room by Empire Today a month or two ago. They were a referral from my girlfriend’s son. I like the thickness of the rug and it has met my expectations. The people who were here did an excellent job, and I'm very, very happy with them. If I ever needed anything again, I wouldn't hesitate to call Empire. Go for it.

Installers tore up the baseboards in my hallway and the 2 bedrooms that they put the carpet in... Paint is scratched so deep it is into the wood! Spoke in foreign language that creeped me out!!! Never again!!!

My buddy Jim is a salesman at Empire Today so he helped me out. I had Empire Today install laminate flooring through the whole house, and everyone was great during the installation. The flooring is beautiful, and everything is great.

The people that installed the carpet in the living room were very nice. The only thing about Empire was that they never came when they said they would. They even called me and sometimes, I waited all day and they didn’t come. But the people that put in the carpet were here on the dot when they called me. I really liked them. If I ever have carpet again, that’s the same thing I want. I love my floors because I had the best padding put down. The color matches and it looks nice. They did a good job.

I got laminate flooring that looks like burned wood for my den. The installers from Empire Today were super nice, and if I have any more flooring to put down, they are exactly who I would call.

Vinyl flooring installation - 5 times they have come out. Replaced the floor twice and now a 3rd time. Each time I have to take days off work. Soon I could have paid for my floor with lost wages from work. People on the phone are nice but lack of communication thru the company as far as I see. 2nd crew damaged the surface of my brand new stainless steel dishwasher. Called and informed 4 different people. No one has come out to even look at it. 3rd crew showed up today to tear out and reinstall floor but instead said it was too big of a job and left. Just received a call saying the 4th install crew will be out later today. Still no manager to check the damages.

Empire Today took my thousands and never did the work I paid for. THEY SCREWED UP MY ORDER 3 TIMES & AFTER THEY ripped out my carpet on stairs & hallway they took off & have not installed my floors... They it was too difficult for them to do. I thought they were flooring professionals... Don't hire them. They are incompetent & customer service is worse. I called to follow up & the salesman who was the only contact I had told me it's not his problem & not to bother him because it's his day off/on a Monday... Yeah run away all!!!

I’ve had a good experience with Empire Today. I had them install a carpet in my master bedroom and it looks good in the room. I’ve used Empire for half a dozen times already. It was easier that way as compared to looking for other companies. The installers were great and their salesman was goo. I have referred Empire to a couple of customers and they’ve bought from them.

Hardwood flooring in our master bedroom was done by Empire Today. The installers were good people, and they were courteous, efficient and timely. It is easy to keep it clean. I have also used them before already. I recommend them.

The job done installing the sheet vinyl was done good and looked good, but after about three or four months there started to be bubbles in the vinyl as if the glue that was used didn't hold. This is not happening on the entire floor, just on a few spots and it make the room look bad. We did not call Empire to see what if anything we could do to correct or smooth out the sheet vinyl but we paid and owe too much for this to have happened so soon. I LIKED the floor, otherwise the quality and experience was good.

We were overjoyed when our beautiful new floors were installed. We needed something that would hold up to our kids and our dogs and the sales rep recommended their low maintenance laminate flooring. That was the end of the great customer service. There was a small spot, where it looked like the flooring was lifting. Smaller than a dime size in between two boards. We left that alone because it seemed so minimal until it started happening on a larger scale in our entryway. Our transition between the carpet and flooring had become detached. We called to have it fixed. They told us someone would be out to assess the issue in the entry and fix the transition. They could provide a date, but not a time, so would update us.

A friend of mine had her home done by Empire and I liked it. My entire home has hardwood flooring except for the master bedroom so I had it done by Empire so it'd all match. The color was pretty close to what I had and it was nice. The installers did a good job and cleaned up after themselves. I'm satisfied and I'd recommend Empire.

I'm a repeat customer of Empire Today. I just had my kitchen done because I was very satisfied with the job they did initially with my laminates. I had trouble getting my floors installed and it seemed like it was going crazy. What had happened was because we had water damage they had just taken up half of the flooring and left the other part down so at first when the sales rep came, they could just finish that off. But because it was done long ago it had a different locking mechanism so we found out we had to have the whole floor done. So it was more money than I had expected. But then finally everything worked out. I have the vinyl that looks like tile installed and I'm satisfied with how it looks and the installation went well. I don’t have to worry about it getting wet especially being that it’s in the kitchen. When they came back and got it straightened out I was satisfied with my flooring in the kitchen and I would recommend them.

This is a new house purchase for us so we were changing things to our taste. There’s a company here in town that we went and talked to and we didn’t like the way they treated us, so we called Empire. We had them do carpeting in three bedrooms and an office. We got their highest quality and that was the quality that we were looking at from Caro-San. When we called them initially, the sales guy came out and brought everything with him, and he explained how they worked. He was very conscientious and he made sure everything was followed up on.

We had a salesperson come to our house for a free estimate. He told us that he was new and this was his first job. He measured our bedroom and got samples to show us, he went back upstairs to remeasure our bedroom he fumbled a lot. He tried to get a quote for us from his computer and said it wasn't working. Right that he was going to go to his car to call his boss and he would have a quote for us in 5 minutes. I looked out our window and he was gone. Wtf. So I called the company to tell our problem and the lady on the phone was shocked and documented what happened. We rescheduled for the next week and said we want someone who has been with the company for over a year but after thinking about it we are going to go with another company.

Too big for its own good. Do not use this company, it is not worth the cost savings. Between the salesperson, the off-site foreman and corporate, no one is communicating effectively, and the customer loses. I regret not working with a local business. I have learned my lesson.

Empire Today installed our carpet in the living room and one bedroom. The product has met my expectations. The price is reasonable and they're very courteous. They were on time.

The carpet was replaced and installed on 3/14/18. The three men who came out to remover the other carpet and re-install the new were polite, and professional. We appreciate their time and hard work in installing the carpet correctly. We are happy to be done with this adventure.

Scheduled an appointment for an estimate, no one showed up nor called. I did call Empire and was offered $50 "for my trouble." Declined the offer... can only imagine the type of service this contractor would have provided had I actually hired him! Do not recommend working with this service.

Thomas was great; very knowledgeable. I am slightly disappointed in the lack of "cushy-ness" in the padding. The installers worked themselves into a coma. I am very impressed with their work. They got to work right away and did not take a break until it was finished - 7 pm!

We had three separate jobs by Empire Today for the carpet, wood flooring and vinyl tile. The wood floor was good. It was prefinished so the edging wasn't rounded. So it was really sharp where you walked off the wood onto the carpet. They were going to put another tack strip there to build that up so it wasn't as bad, but they haven't made an appointment to come back to do it. No one has ever called so that's been a bummer.

I had laminate floors installed throughout the downstairs at our home in 2013. Initially, Empire was very responsive and accommodating during the purchase and initial install. Little did I know, moving forward, Empire would be a nightmare! After the initial install (right after) I noticed that the floor would give in some places (dip)... I thought, this is odd, the entire first floor is slab/concrete. The installer told me that this was normal and it should settle. Silly me for believing this, but how was I to know... never had laminate before. 5 months into this "Newly Installed" floor, we noticed that the panels flooring started shifting and sliding around. We called Empire several times and finally got someone out more than 30 days later. They replaced the areas that were affected and off they went.

A very good friend of mine had Empire put her carpet down as well as my sister and they were all pleased. My sister had a little problem but they reached out and reimbursed her for the damage. So I was familiar with Empire Today and had them do quite a bit of work for me. I had laminated flooring installed in the hallway and closets. I was pleased with that so I decided to go back to them and had vinyl planks put down in the family room. Then they're supposed to be coming back on the 17th to put carpet in one bedroom. I like the durability of my flooring. I'm also pleased with the workmanship more so than anything. Empire is doing a very good job as long as they stand by their work and they seem to do that. So far, they've been very reliable and they go on extra to please their customer.

I SIGNED A CONTRACT AND GAVE A DEPOSIT TO EMPIRE on 2/5/18 with installation to take place on 2/8/18. On 2/7/18 I received a text message confirming installation for 2/8/18. That evening I received a telephone call asking if we could change the day of the installation due to the Eagles Parade. I said no because I purposely took off for the installation and I live in Northeast Philadelphia, nowhere near the driving issues that might exist. They were okay with that. Today I received a call from Empire Today telling me that they did not have the carpet I purchased in stock and therefore would not be able to deliver on 2/8/18. I let them know I did not believe them and canceled my order with them asking them to return my deposit. Just as I am bound by contracts that I sign, Empire should be bound by their contract and signature and not be able to make up a lame excuses for breaking the contract.

The fellow from Empire Today who initially came out was professional and polite. But I had to recall them because the area that was tacked down and nailed down came up. Another fellow came out and he retacked it. He was very professional. The carpeting in the den looks good. We just put it in a couple of months ago, and I'm happy with it at this point. The quality of the product is good. And even though there was an initial problem, the follow up was good.

Empire Today had a 50% off deal around Christmas time. I had them put in hardwood flooring in the living room and in the dining room. They had a great salesperson and she didn’t pressure me. She gave me the price and everything and we agreed to it. The installers also did a really good job. They were here on time, they did what they were supposed to do and took everything with them. The quality of the flooring is great. It shines and it's really nice. I don’t have to do anything to it but wipe the dust off now and then. This is the best experience I've had and I'd tell others about everything that I had done.

My wife, son and I recently purchased A new house. The flooring in the house was in need of replacement so we hopped online and quickly found Empire Today. I was really excited to see that in some cases they were able to install the floors next day. This was a plus for us because we only had two weeks till we had to move in. So I ended up having to take off work to meet with the Empire Today to get an estimate and pick out the flooring. Unfortunately they never showed up or called to let me know they were not coming. I call them twice and they could not get a hold of the employee that was supposed to be coming.

I was suppose to have my basement carpet installed on Monday. Here it is Wednesday and I still don't have carpet. A crew came today and Monday only to tell me they needed something different to pull up the existing carpet. Plus today the wrong carpet was brought to install. The crew doesn't speak any English and can't explain anything to you. When you call customer service they don't call you back and everyone is on a different page. No one knows what they are talking about or how to get the job done or fix the problem. I am very frustrated with Empire Today and will NEVER USE THEM AGAIN!

I scheduled an appointment with Empire Today carpet installers. They gave me a window between 8 am and 6 pm so of course I scheduled to take off work and use a vacation day. Lo and behold no one called me until 4 pm to tell me that the truck broke down and that I would need to reschedule. I called in to complain. No one could find a supervisor or manager. They left me on hold for twenty minutes and then left me on hold another fifteen minutes. By this time I am at my wit's end. So since my patience was wearing thin I politely cancelled and asked for a refund because I believe that this is a bad omen so instead of continuing with an unprofessional company I have decided to give my business to someone locally and reliable.

I got referred to Empire Today by a friend. Everything was perfect with my experience. I love the flooring and I like the service. They installed hardwood floors in the den, in the living room and in the hallway. It was wonderful. It took one day for them to install everything and I like the way that they didn't leave anything behind. They didn't leave any mess. It was very nice and I really do appreciate that. They were nice and polite plus they did a good job.

The quality of the product (carpet and pad) seems good. The installation of the carpet (physically) was good. The installers left many marks on the wall which I have to have fixed. In their attempt to clean the problem they made it worse.

The salesman was nice. We agreed to have our living room carpeted. When the installers arrived. They were in a beat up, unmarked van, parked illegally on the street, no identification or uniforms at all. And proceeded to track snow, and salt into the house with each trip through the door. Including onto the new carpet after they installed it. This is only just the start. The installer Tech wanted to take my credit card out to his van in order to complete the payment over the phone. For anyone who's ever been a victim of credit card fraud this is a huge no no. I then had to hear him struggle to pronounce basic English words to the person on the other end of the phone to correctly pay the balance on my carpet order.

We have two friends that had work done by Empire so we called and asked them for a proposal. Their cost was slightly less than the other companies, and the woman that came out was very knowledgeable. She talked about what we could do and it was a very pleasant experience. Then the people that came to do the carpet installation showed up on time. There was no damage done to anything and they cleaned up very well after they were finished, so we were extremely pleased. We like the color and texture of the carpet. It was a pleasurable experience, and Empire met and exceeded out expectations.

I got some carpet from Empire Today to install at our bedroom. There’s only a little pressure at the beginning. But for the most part from beginning to end it’s quick and easy. I like the color and the price of the carpet. I went by the sales rep as far as the under part of the carpets -- the padding which she seem to be knowledgeable about. When you’re getting padding you should get the thickest padding you can possibly get because the padding will last longer than the carpet – will give out before the carpet will and the carpet won’t be as good as it used to. The installers came on time. They were in and out quick and they did a nice cleanup.

From Empire Today, I got a carpet in the wildlife style installed in the living room and parlor room. We have been looking around for awhile, and aside from Empire Today's reputation, this particular carpet was on sale. It had a very good price and quality. I like it very much that's what we got valued for money. We're very happy with it and we love the whole thing. Also, the installers were absolutely amazing. What a team. We watched the whole installation and it was professional. They cleaned up everything themselves as well. I would recommend them. We would have Empire again. They’re very prompt and I like the honesty factor the most. They do exactly what they say they’re going to do.

I had seen the work that Empire Today did for my mother a few months ago. So, I also got them to install carpet on the stairways, hallways, floor of dining area and living room of my home. I had a great experience when I was selecting the flooring from Empire and the sales person really worked with me. Then the guys who did the installation were all about business. They were friendly but they did their work. If I ask them to do something, they did it. Everything worked out fine. They knew what they were doing and they did an excellent job. Also, the Empire carpet has good quality. I had to get used to the carpet making my legs hurt because it’s so thick and soft but that’s what I like about it.

The recommendation that I got from my dad was to go with Empire because they had the warranty anyway. I got a couple of quotes from my contractors and I decided to go with Empire. It ended up being cheaper overall. They came in and did the window treatments for one room. They put heavyweight custom blinds and that part ended up looking pretty nice. The persons who installed them were professional and got it done in around two hours. It was as needed. Empire also came to put in the butterscotch flooring but I ended up getting a refund for it. The subflooring wasn't as good as they needed it to be and I wasn't going to spend more money to fix up the joints for that. Empire was willing to void the warranty to have them just come over and and do the flooring anyways. We had to figure out their policy and what I needed to do to get my flooring done, but everything has worked out fine.

Empire Today used to be good because I use them all the time. I had bought a couple of homes and they put in the carpets, and I was always satisfied with them. But now they’re not the same and it seems they got a little bit of a problem. I had some carpeting put in the hallways of an apartment building I own and it took them forever. One day they said they had to comeback because they couldn’t roll the carpet out as it was going to rain, so they came the next day. When they did both hallways, they were short so that didn’t help. They had to come back and end it. It pushed two days there except they were coming back the next day and then didn’t come back in. It was really sad the way they did it. So, it took them between four to five days before they got to each two out of two hallways to get them in. I called Empire and complained about it but it’s like they didn’t care. They have a good product but with that experience, I wouldn't deal with them anymore. They need to check out some of the people they got working. I hope it gets better and maybe they’d call me with something to get me to comeback.

Empire Today did my neighbor's house and so I went on their recommendation. I love that the vinyl tile is not cold on the feet compared to ceramic tile. I could walk on it barefoot perfectly fine. However, I'm having problems with it coming up with spots. I’ve reported it to Empire Today but they need to come back out to fix the problem which is irritating. They scheduled to get me a work ticket and I’m waiting for them to call me back to schedule a day they would come out. It has been about a week waiting for it.

I scheduled an appointment 3 weeks ago for a Saturday morning. No call. No show by the company after verifying thru email. I gave them another chance and scheduled an appt this morning 06/03/2019. They called yesterday and said they have to change the time to 1 pm. It's after 1 and I have not received a call or email about the appt. This is TERRIBLE customer service already...

They gave a good sales pitch but once they had our deposit for the job, they stopped answering questions, left the job poorly done and half finished. Multiple attempts to contact with the promise of a call back with no actual call back. We just want to be done with them so we can hire someone else to fix the floors for my dad's wheelchair. 0/5 Stars.

1/4 round dissolves when wet, should have been told this was not real wood only paper covered particle board. Very cheap stuff, compared to real wood that was taken up. Would not recommend. Would be good to know upfront what materials are being used. Could have bought my own 1/4 round if I knew they were using this type of material.

We purchased carpet and vinyl flooring from Empire Today. We had carpet installed throughout the whole house and vinyl in one of the bathrooms. We initially looked around and Empire Today had a sale then where they could do both the carpet and the vinyl. We had a great deal plus we were in the area so went with them. Overal, they explained everything, installed the flooring, and when it’s over and if there's any problem, they came right back and fixed it. So far, our flooring is perfect. We had a good installation experience and we’re very happy.

Empire Today seems convenient. We were going to do it ourselves but it wasn't going to be practical. We’re very happy with Empire's product. The salesman said it would be a couple of days and it ran over a week. Although the time ran over, the installers were great. The only complaint we had was that we were supposed to get a quote on carpeting the basement stairs and after we got it, we never heard anything back about it. We told them to go ahead with it. We’ve even picked out a color. It has not been installed or paid for and we’re still waiting. We would probably wind up going with somebody else because we still want to have it done, which is sort of throwing it up in the air.

I had Empire Today install some carpet at my front hallway, the family room and two bedrooms. We talked to a few other people and then my grandson found them and we liked the way they sound and we liked the estimate they gave us. My favorite thing about the carpet is the soft feel when we walk on it. It's a good choice. We like the product and we like the service. They came when they said they will and they did a good job. I also loved Empire Today because we’re seniors and they moved the furniture and put the furniture back for us. We’re very satisfied.

My son recommended Empire to us as he had about four rooms in his house did and Empire did a good job for him. So we had them do some carpeting for us in two bedrooms and a living room. Everything worked out really good. I would get them again and would recommend them as well.

James was my first contact and very professional and very helpful. The Installers were wonderful and did a great job. I was very happy with the entire process and I love the Caramel floors. The installers left no mess at all. I would definitely use them again.

My wife likes the laminated wood flooring I had installed by Empire on the bottom floor of our home. It is what she wanted. It matches the kitchen cabinets and some of our other furniture. Empire gave me a good price to do the installation fast. It fit in the budget and the timeframe perfectly, and the installation was a very good job. There are no uneven lines or gouges. One thing that was a little bit annoying was that they gave me a very high quote at first, and then when they called me later, I told them what my budget was and they did it. If they gave the price that they could give at first, instead of trying to sell me at the highest they could, it would have been done a week faster. But other than that, my experience was good, and I would tell my friends to call them.

Empire came out here and gave me a good price. They installed carpeting in the basement, and the guys who came in did a very good job. They were quiet and fast. Aside from the price, I like the color of the carpet and that it's stain resistant. I would recommend Empire Today.

I bought good carpeting from Empire Today and had it installed in our dining and living room. I really like that it is nice and soft. It's better than what I thought, and I'm really satisfied with it.

Worst experience ever! Got new floors that I will have to replace within a year. What's bad is I can't afford to change them so I have to look at them everyday and I am still paying on them. Terrible! Don't get Mohawk laminate flooring even if they say is the highest grade. You know it's pretty bad if a cardboard the box can scratch your floor.

A couple of days after installation, I noticed an area in my 2nd bedroom (approx. 4 x 5 sq ft) where the new hardwood flooring wasn't attached to the sub-flooring. Upon observing this, I called Empire to inform them of the problem. I was told that I would be contacted to schedule a date for someone to come out to assess the problem.

I like the carpet installed by Empire Today in two bedrooms, dining room, living room, and the hallway in my home. It doesn’t look cheap and it looks plush. I’ve been using Empire for 20 years, and they've always been good and they do a good job. They don’t keep me waiting a long time before they come and do the installation. Everybody has been very kind and very nice. I only had one problem. They sent a young lady who was new, and to me, she was like a deer caught in headlights. But she was just starting out, so I can’t fault her too much, and she was by herself. They finally had to replace her and another lady came out and finally took care of it. Empire is a good company and I would recommend them.

I have two rooms where I had Empire today install carpet. We went to two other local stores, but I went with them when we saw that the customer service did not have to ask the turn-around is going to be. But, our representative did not tell us, "Oh, you have to pull out the molding". So, we had the guys come and we weren't prepared and we lost that day and then rescheduled for another week and a half, and that was not good. Nevertheless, the flooring is good and I like its durability.

I had a carpet installed in our living room and bedroom. I knew the Empire Today rep, and she presented all the models and I chose the one I like. I like that the carpet is clean.

We had used Empire Today in the past and we called them again to install a blue carpet in our home's basement. The pricing was okay but it was terrible customer service. This time, we had issues with the installation as they had some reasons why they were unable to install the carpeting and it was on the third time that they came when they finally installed it. It took 6 months or so because the stair didn’t work every time before they would do the installation. And then, the person who we purchased the carpet from said that the base molding shouldn’t be down but then somebody who came to install said that the base molding should be down. So, the installer called his supervisor and that’s what the supervisor said that needs to be done. There was a legit different opinion between two. I reached out once to Empire and we didn’t get a response. All in all, the carpet looks durable but the experience wasn’t so great.

I really try my best to be patient and give companies the opportunity to resolve the issue prior to leaving a review. But after 14 month of the runaround with Empire, my patience has run very thin. I paid over $9000 to get the flooring in my home done before the Holiday season 2016. I was extremely hesitant because of the reviews but not following my first mind, I schedule a consultation. The salesman was great and reassured me concerns. Assured me that I was getting a beautiful, sturdy product. The first installation for ceramic flooring in my bathrooms was cancelled due to not having installers available for the job. Red flag #1! Of course things happen so I was a tad bit aggravated but not overly concerned.

I had some vinyl flooring installed, the price wasn't bad so I decided to give it a shot. Well after speaking to about 6 different employees they all gave me different information on the install. After the installation, they didn't put the toilet back correctly which caused water damage to the bathroom and ceilings. $3000 later it's finally back to normal. After staying in contact with them through the entire process they finally told me at the END that I MIGHT be reimbursed and if so it will take about a month. I normally give people a second chance so I asked: "hey what can you offer to try to get my business again". If they said "sorry nothing" I would've understood but instead, they proceeded to ignore my question altogether. It's been a nightmare working with these guys but hey you get what you paid for. The sales representative was good though. That's about all I have to say that's positive.

The laminate that was laid was not what I was expecting. There are ruts in each segment that appear consistently and are part of the design. I don't remember the product having these ruts. They look like someone dragged something across and severely dug ruts. Could someone please contact me to discuss.

Everything went well, on time and to our satisfaction. I have recommended Empire to others for similar work. The workers were done in about 5 hours and that was four rooms and stairs. They were courteous and professional and cleaned up all the rooms.

I was extremely pleased in the installation of hardwood in the Foyer of my home. I had Empire install hardwood on the first floor of my home, not to mention new tile in the 2nd story bathrooms, AND new carpet in the four bedrooms! I am a happy camper!

A gentleman had come out and went through the process. I selected a flooring that would fit our price range. The man who came out told me what I qualified for and had me sign the tablet. Left me with the financing paperwork for my records. Fast forward. The flooring is installed and a month later we get a bill through a financer I've never heard of in my life and it's 100.00 over what I was quoted. I call Empire several times, talk to several people and they tell me that I simply signed for it. WHICH I DID NOT!! This goes on for a few weeks. I requested a document showing that I signed for it and there was no signature present. They tell me that the first loan I was applying for was denied and the secondary was approved after he had left my house.

The saleswoman helped me pick out the material and it’s nice. She worked with me to my next choice. However, the vinyl was supposed to be in the living room and when they came in, they put it everywhere but in the living room. So, it was a mix-up, but all has been taken care of. I like the color and everything. It matches my wall. I have that solid oak paneling all over my house, in the hallways and then my cabinets, and everything is all pretty now and in the same color. I’m satisfied with everything that Empire did, and I will recommend Empire. If I had to do it all over again, I would prefer Empire Today.

Empire Today did our living room and hallways at our other house so we knew that they were good. We had estimates from two other places but Empire Today's cost and quality were the best. The two places that we called had the same carpet and was $100 cheaper but they couldn't guarantee when they could come to do it. It was also a discount outlet so I wasn't too sure if I wanted to trust them. So, we called and hired Empire Today to install carpet in the family room when we moved into this house. It's reasonably priced. Plus, I really like the color of the carpet and that it cleans nicely with the vacuum.

Empire was the least expensive compared to other brands when I looked online. There were some others that were close or a little bit less but they didn’t have as good reviews as Empire. The first time I used Empire was a few years ago when I had the carpet removed and replaced from three of the bedrooms. They did very well that time.

We have had carpet in the basement. Everything was great, including the knowledgeable sales rep and the installers. They did everything in a timely fashion and they were clean. They were very courteous as well. They got excellent pricing and excellent professional workers. It was a great experience all the way around.

Empire was advertising a 75% off sale with many sales ads running on television. Salesman comes for the free quote. Selling Shaw flooring. Price quote was on the high end but I felt the longevity of the company and promise of smooth installation and speedy service was worth it. Salesman and the television ads described the uniformed installation team able to move the furniture, do the job, put furniture back all in one day. I gave the deposit and scheduled for a Friday installation. My only reservation at the time was that the salesman could not tell me the cost of the materials separated from the installation. The 75% off was only on the materials. So I could not judge the savings on the materials.