Empire Today Reviews

I looked at a couple places and saw that Empire Today was having a sale. I thought I’d call them because I wanted it in quickly. The other place where I chose couldn’t do it for a month. The person who came from Empire was very thorough and very nice. They also gave me different options. The next day, they came and installed carpet in a bedroom. Those guys were all real nice. They cleaned up and did everything greatly. I like the pattern of the carpet and the feel of it when you walk on it. If I get carpet again, I will call Empire. I’ve told a few people that I would have Empire again.

I had laminate flooring done on the first level of my home through Empire Today by recommendation. They did my living room, family room and my bedroom on the ground floor. All four of their installers were wonderful. Their estimate of days was three days because I had a lot of furnishings. And they did it that same day when they came in at around 9:30 and they were done by 3:00. I like the color of the flooring and the fact that it's not rug. We have grandchildren and kids can do to rugs badly. As an older person those things offend me. The flooring has met my expectations and I love it. The only thing that I sometimes may have a little concern is that they had the ridges between rooms but they told me that’s normal.

I had some carpeting installed by Empire Today in the living room. Previously, I had some wood laid down in the bedroom. I love the new flooring that I got from Empire Today and I wouldn’t even let anybody walk on it with shoes on.

I hired Empire Today to install some carpet. I’m renting and I didn’t want to go all out because it’s not my property. But at the same time I wanted a nationally known company. The price was clear to me and I trusted who they were going to send to my home was going to be someone I could trust. So that was the big draw for me. And it turned out really great. The installers showed up when they said they were going to show up. They were very nice and polite. As a matter of fact, I went upstairs and went to sleep while they are putting the carpet down. That was how quiet they were. I got a mid-range carpet. We got a good padding and we’re very, very pleased with it. My favorite is the way it feels. And also it changed the entire look of the rental property. The carpet the rental had was just really crappy and old and it's now updated.

The carpeting and linoleum from Empire Today had excellent quality and their installers were excellent. They came in, moved all the furniture, put everything back, and cleaned up. It was a better experience than I ever expected. I am truly satisfied with Empire Today and have recommended them and when I need more work done, I will call them.

I had vinyl flooring installed in our living room by Empire Today. However, I'm 85 years old and I'm used to a lower price on everything. The cost is too high. We choose Empire Today because they had an advertisement that we liked since there was a promise for a low price. However, that's something we really didn't get. Still, our new flooring is better than the one we had. It doesn't absorb dirt. Still, if we had a knowledgeable person inspect it as their installers put it down, we've might've saved a couple of complaints.

I was really pleased and satisfied with Empire Today. I came back to them since they did my living room a couple of years ago. I had the wood flooring in the living room and I wanted the same thing back in that room. The young men did very nice. I would always recommend Empire Today to anyone.

I got the carpet in the bedrooms and on the stairs done quickly by Empire Today. I’ve also used them before. I couldn't get the carpet that I picked but I liked that Empire was fast. If they come on Monday, they can be here on Wednesday or Thursday - that quick. Usually, you might have to wait two or three weeks from someone else. Also, the installers were good and knew what they were doing. They did what they were supposed to do. Everything was good. If you need carpet, call Empire up and get an estimate from them.

We got some carpet installed in one bedroom and a den through Empire Today and the quality was good. I like the color and the texture.

Empire Today's cost was comparable to the other brand I considered but a little cheaper, and I went with them for that. I had them install carpet in three bedrooms and in the living room of my house. The install was okay but their customer service before and around the fact wasn't the greatest. Originally, I was supposed to get hardwood in the living room and the installer relayed and explained to the salesperson how I have a little step-down into the living room and they explained what they were going to do compared to what the installers said they were going to do, which I didn't want, so it got switched to carpet.

We looked at another company at Home Depot but they didn't do installations and Empire's pricing was just as good without the installation. We got the first quote from them, got two other ones and then went with Empire for the price. They installed carpet in our garage and I like its quality and how soft it is. We could actually lay on it and watch TV or do whatever. I highly recommend Empire Today.

The installers from Empire were great. I had one room with a rug, then a kitchen floor and a living room floor. It's absolutely gorgeous and it was done absolutely perfect. My experience overall was great and I love Empire. My daughter had them come out as well and put a rug in her son’s room.

We were shopping around and we probably would have gone with someone else, but Empire Today was able to do it right away. When we went to our first place that we would have been satisfied with, it was gonna take them 10 or 12 days. And then we called Empire Today and that’s when they matched the price and said they’d do it in two or three. Originally the pricing was a bit high, but our rep Brandon did some stuff and the price came down. We had carpet installed in the bedrooms and it's perfect. It came with all the right paperwork as far as the 15-year warranty, and that’s what we liked about it.

I had three bedrooms of carpeting installed by Empire. From start to finish the process was top notch professional. My salesman was prepared and gave us his thoughts and recommendations and was knowledgeable about the products. The price was a small bit over what we expected to pay, but because the process was so very simple we went for it. Our two installers were prompt, courteous and quick but above all on time and did a tremendous job of installing and cleanup. Would highly recommend to anyone.

We bought a home in August of 2017 and had Empire Today install carpet and vinyl thru the entire home. About 3 months after the vinyl was installed, bubbles started developing in the kitchen, so I called them out and they repaired the problem. Then a month or so later some more bubbling occurred, I called them and they came back out and fixed the bubbles. This happened one or two more times. The last time, the installer said they could not fix the problem.

Empire is not a professional floor installation company. Instead I was sent a “salesman” for an in home estimate who did not understand how custom of a job I needed done. His answers to all my concerns were “no problem we can do it” which turned out to be vastly incorrect! Unfortunately I took the salesman's word for it and trusted that Empire could get the job done and I set up an install date right away.

In March 2015 I had a solid wood floor installed at the cost of 6,000 plus. Fast forward to November 2017, I noticed what appeared to be cracks and splintering in a section of the floor. I contacted Empire Today and two inspections followed. It was concluded by the last inspector that there was a defect in the wood, the fact that I had extra wood in the basement that showed the same signs of cracking and splintering, I’m sure contributed to this conclusion. The inspector was to submit his findings and Empire Today would be in touch. On one occasion, a installer came to replace the defective slats only to discover that he had been issued the wrong wood. It was at this time I was informed that the manufacturer no longer stocked this particular wood. Numerous calls to Empire Today went on for weeks without any response. I was always told, a supervisor would be contacting me, that never occurred.

The carpet is cheap and the padding is horrible. TOO THIN, the sales man did not say anything about how thin the padding would be... I WISH I COULD GET THIS CARPET TAKEN UP AND REPLACE WITH THICKER PADDING, carpet should last at least 9-10 years. Carpet I have I'll have to get new carpet in 5 years with the wear and tear.

We had Empire Today install hardwood for the living room and the dining room. My favorite features are the color and the texture. I know it’s easy cleaning it up too. Empire Today is less expensive than others and the installation crew was good. Some of the cuts weren’t as tight as they should be though. I also have one area where the floor trim is coming apart. So I have to call them and have them come and take a look at that. But other than that, we were very pleased with them. Overall, it was a good experience and we’ve recommended them.

Empire Today gave me a better deal for what I was seeking. I had some carpeting installed in the bedrooms and we went with the Berber type carpet, which we like better. I paid for it in full but they sent me a bill saying I owed $300. But they sent me a letter with confirmation saying everything was taken care of.

Empire Today sounded good when I talked to them on the phone. They have really nice carpets and a good price. I like that the carpet I got was gray. I also like that it was Berber because it's very durable for the kids. I love it, and they did a great job putting it in.

Empire Today matched the price and I thought they were the best way to go. The carpet was for a big basement at my home. It was a big job and the guys who came to install were quite hardworking. They spent quite a bit of time here. But I think they were a little bit understaffed. They came with a mechanic and two helpers. And based on the size of the job, I think they probably could’ve gone with an actual mechanic. They were here for a long time. They came early and they didn’t go ‘till very late. But as for the new flooring, there's no problem with it.

Empire Today was a little cheaper compared to the other brands we considered, and they could also finish the job in an efficient manner. They installed wood floors in our house except for 2 bedrooms. I chose the flooring for its color but it marks very easy. Any kind of marks will show up and I can get it off but it's too hard. While there's some part Empire had to do over because they had to nail it, they did a good job. They were also good people and very friendly.

Did not pad closet! Did not come nor call at all, on the day scheduled to fix the problem, even after repeated calls to Customer Service. Consumer's time is just as important as theirs, and should be treated with dignity and respect.

I called to make an appt. Between the hours of 5-7 pm nobody showed. I called back to schedule ANOTHER appt the following week between the hours of 5-7pm and ONCE AGAIN they didn't show again. They show in their system that they had called me and got my voicemail (which is a lie) and if that was the case they should be required to leave a voicemail which was not left. It seems that they get paid on commission and just don't show if they don't feel like it. I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY, FIND ANOTHER COMPANY.

The customer service and work teams were very courteous. I would have like to known the square footage that was being covered but no one could/would answer me. All in all the work was done in half the time promised and the installation looks great. I'd recommend Empire to my friends and family.

I’m grateful we chose Empire for our carpeting needs. From the salesperson Douglas ** to the installers, all extremely professional and the job done overall was extremely to our satisfaction. We definitely recommend and have already recommended Empire to friends and family.

We were in an awkward position as we were trying to move out and rent our home and move into another. There was a very short window to get this done. Now, we do recognize that we are also very lucky to be in this position in Los Angeles, but years of hard work were paying off! We needed carpet in our house in 2 days time AND laminate in the new place 2 days after that... We didn’t think anyone could manage.

I hate carpet and I already had existing hardwoods so I wanted something to match with it. I called a couple of place and got estimates. Some of the places didn't have finished flooring and I was going to find a place to relocate for a day or two while they finish it and I didn't want to do that. But Empire Today has pre-finished oak hardwood flooring and the decor product matched my existing hardwoods pretty well. The installers from Empire did a good job. They came in, did the work, and they seemed happy.

They gave me a 10% refund on our total, which is nice, but I do not know that I would use their services again. Great salesman, poor installation experience.

I’ve used Empire Today before and I was satisfied with them so I used them again. I had them install wood floors in our basement and the installation was fine. The workers were very professional. They came in, they did their job in a short span of time and were gone. I like that the flooring is easy to take care of. I would recommend Empire Today and I would probably use them again if there is a need for it.

My son had Empire come in and do my kitchen. He paid for that and I liked what they did. So then I called them to come and fix my bathroom tiles, and then put laminate floors in one room. I really liked that a lot so then I asked them to do the whole house except the bedrooms. I always wanted laminated floors, and everything looks good. It's easy to clean and it met my expectations. I like everything about Empire. When I ordered this service, I was really surprised how fast I got the service. They were a nice bunch of people. They came here to work and they didn't stop until they were finished. And I was surprised how fast they were. I’m very satisfied with Empire. I will call them if I need them again.

We had some tile work and some waterproof luxury vinyl planks installed by Empire Today in the whole home but the bathroom and the back porch. We looked at quite a few brands and went with Empire since they would install it from start to finish. I also liked their price and warranty. Plus what we got is easy to clean. The boys that did the tiles were top-notch people. There was one translator and one guy that really knew what he was doing. And then, when the guys came to do the flooring itself, there was quite a discrepancy and I told them, “We're not going to do that. You just go back home and we'll refigure it.” When they figured out I wasn’t going to spend a whole bunch of money, they got everything to come together. They knew exactly what they were doing and the proper way to do it. It just took a while to get the problem solved but it was perfect afterwards.

I need a non-warranty repair on the flooring of my rental property so I scheduled an agent to come out and measure so I could get an estimate. The agent was scheduled 3/21 between 2-6 pm and I was supposed to receive a phone call from the agent when they were 30-60 mins away. The agent never called and showed up 4 hours early. I do not live at the property! On 3/21 at 10:30 AM I received a text message from my tenants that said the agent had already came and took measurements, asked them for $75 (which they did not pay) and the agent tried to call me and I missed the call, he left.

In February, 2018, we placed our order for our carpeting, along with a downpayment. It was our 2nd choice as our first choice was now discontinued though still showing as available on their board. We scheduled our delivery for today, March 27, 2018. We were told we would be called to inform us approximately when our carpet would be installed. At 8:37 am, on the day of delivery, I received a call telling us that our carpet would NOT be delivered at all because upon their checking their inventory they did not have enough of our carpet choice in stock to now do our basement AND that the carpet we chose and paid a deposit on is now discontinued.

I looked at other places but Empire Today came to the house with their samples. Plus, I needed to have carpet installed in one room of my home and I needed it done quickly. They were very efficient, they came punctually, and cleaned up after themselves. I was looking for something I liked that would be more comfortable and the product I got from Empire turned out to be what I expected from them.

Empire Today had the same carpet at a lower price. I got the Berber, something similar to what I had before. The new flooring is good. I was very satisfied. One should check with them as far as the price.

We had carpet installed in one room by Empire Today. Jeff, the salesperson, was down to earth, honest, patient and was not pushy. He was local and he gave me his telephone number as well as his card so I could put his number in my phone. He did an incredibly great job. In fact, he was the reason that I bought the carpet. I looked at a lot of different samples and I went back to my original choice. I liked the padding and that I could have it installed the next day. It was installed within hours and they cleaned up very well.

Empire Today installed my carpet for the steps and in the kitchen, they put the rug down. I'm liking it so far. I also ordered hardwood for my computer room and I want to get my living and dining room done again. When I get the wood done, I want the same young men that I had the last time. They didn't waste time and were so polite, nice, and professional. Also, they called back and wanted to know if everything was alright. I really appreciate the way they did things. I recommended Empire to my neighbor. I told her how pleased I was and I gave her their number.

I was looking at durability and color of the carpet, and I ended up calling Empire Today. I got indoor and outdoor carpets from them. They installed it upstairs, my bedroom, bathroom, steps, hallway, downstairs, kitchen, and in my basement. Empire Today was involved with their work and they got through their work fast and it was done completely. The carpet was what I wanted and it was really installed for durability.

We called for a flooring quote on Thursday of last week and arranged for a representative to visit on Friday afternoon. He arrived on time and discussed several wood flooring replacement options of which we narrowed down to three. We asked to consider it overnight and he was to send us an email that evening for us to have a written quote for consideration. We received nothing over the weekend so we called customer service to complain. The woman we talked pulled up our quotes online and confirmed they had been entered and I asked her to email them to me for consideration. She said she was doing it as we spoke and that I should have them shortly. We have still not received anything 10 days later.

I contracted with Empire Today to have flooring installed in two bathrooms. We did not call any other flooring installation companies because we felt that Empire Today had been in business for a long time and would have professional flooring contractors. We received an estimate and signed a contract. Vinyl flooring was installed with white caulking and white quarter round. We were told that we would have a bead of white caulking next to the tile, which was not the case the caulking was wide and sloppy. I tried to stop the contractor in the middle of the job but he said he had to finish. I was unaware that white quarter round would be used. The contract is digital and we only signed a few pages of the large contract. I called Empire Today immediately after the contractors had left to let them know the installation was done unprofessionally.

I had Empire come do the duplex I built. The salesman from Empire was a little better compared to the local company that I've been using, but their work was about the same. We put some carpet and ceramic tiles. It was a little messy on the tile, but we cleaned it up and everything worked out. The flooring looks good and it's holding up good. I might do it again.

We had Empire Today install carpet in two rooms that I needed it in. When I talked to the gentleman from Empire, I thought that the price point he had was the average going for two rooms anyway. I figured that $800 per room was about right. My mom is on a walker and a wheelchair now so I needed the durability of Empire's carpet. I also liked the earthly tone so that the carpet is kept from stains and for low maintenance. Empire's carpeting has definitely met my expectations and I was satisfied. They did a good job and I'm happy with them.

Empire Today installed the linoleum in the kitchen. They said that they had 75% off, so I went with them. The installation was good but the installers weren't too friendly. Also, I'm supposed to have the blinds put in as well, but it's been two months now and I still got no word from them.

We had 3 rooms and a hall installed with laminate in July 2017. At the time of the sale, the salesman had indicated that it would not be possible to install anything but a floating floor unless we installed a new subfloor. We were willing to install the new subfloor but he said that Empire doesn't do that, we'd need a contractor because that's like construction. He assured us that the floating laminate would be fine. Less than one year later, I contact Empire...no response. I contact Empire again and the customer service person found it strange I hadn't heard and said he'd send my inquiry to the manager. No response. I called my salesman who asked for a picture. I sent pictures.

I called Empire Today and they came out, measured, gave me a quote and installed the carpet the next day. The crew was really good and it was a quick installation. It's a good carpet and it doesn't look like I'm going to have a problem with it.

Empire Today is advertised a lot and they have quick installation. I also considered the product itself. The only thing that I was a little bit disappointed in was when the girl came out to demonstrate the different patterns and colors, she didn’t have very many to choose from. She only had six and I’m not able to shop around so I just picked the carpet that I thought I really like and went with that. Otherwise, I would have probably chosen something with a little flexi color. But none of those had any color in them. Still, I’m very happy with the new carpet I got in my living room. I like the color, the texture and everything that came with it.

We had our stairs re-carpeted and our entry re-tiled several months ago. Empire Today had the best price and we really liked their salesman. Everything was great and we really appreciated it.

I've seen Empire Today flooring at my daughter's place and I liked it, so I called them. I got Empire to do the carpeting for the family room and I like the little brown shades of the carpet. It's nice and they did a very good job installing it.

Horrible experience, lack of education to customers and very frustrating experience. Sale person was very friendly, working hard to give us a good deal for installing carpet of 3 bedrooms, hallway, living room, dining room and stair to basement. I told him we have couple areas that making squeaking noise and he said "no problem, we can fix it". Never mention or ask us about what kind of floor we have underneath the old carpet. Never tell us about our floor could make more squeaking noise after the install done. We have one 78 year old man and 4 women 73, 55, 53 & 40 at our house.

Would NOT recommend Empire Today. We had one problem after another. Carpet was not installed properly (not tracked down in several rooms & cut/pieced together in one of our closets. They also installed our bathroom flooring over some of their materials causing a bump in the flooring). They were not timely & did not deliver & install as promised at the time of sale. My husband ended up helping remove our old padding and put all our furniture back just so the installers could leave our house at a decent time (10pm, this happened more than once). In addition, once the snow melted, a mess of cigarette butts to clean up in our yard. Their resolution for our inconvenience of installation problems spanning 3 months and spending about $10k, refund us $300, that is not acceptable. This was decided by their Admin as I left a message for their CFO.

Our carpet was in bad condition and I wanted to change it. Some of the carpenters we know offered their service, but my niece was paying for the service and the materials and she wanted to look in the internet where we can find a really professional carpet flooring. We found Empire Today and she got attracted to the 25% off during that time on the materials. I’m 83 years old and my health is not so good, so my niece did the contacting. Empire installed the carpet in our living room and the small room next to the living room. It's easy to clean and to vacuum. I'm satisfied with the work, but I found a little gap between the wall and the carpet that was put on.

I have dealt with Empire before and they installed a carpet a couple of years ago. I had a good experience with them back then. I wanted hardwood floors in the kitchen because I put new counters and back splash in. So I got a hold of the lady that I worked with before and she came over and showed me samples of hardwood. Then I selected and we went with it. I live in New York and the guys who installed it drove up from Connecticut. It's like a three-hour ride to come and install it, which surprised me because I assumed that Empire would use somebody more local. The English of the guys that came in was not great, but we didn't have to talk a lot and their work habits were excellent. They worked hard and they did a great job. The flooring looks great and I like that I don't have to wash it and I just use a dry sweeper on it.

My granddaughter had used Empire and I’ve always heard of Empire on the television. I was just mad at the beginning because they were gonna cut it outside and I said, “You can’t. It’s raining and it’s been raining and it’s been snowing all through the month of March. It still hasn’t stopped it would still be wet out there.” They kept telling me they were gonna come as soon as it ended. I said, “Don’t bother because it’s not gonna end.” And it didn’t. So the lady called and she said that their worker would cut it at the store. So he came and they had to bring it over and then they took away all the old carpeting and then he finished the whole job in two days. It was great. It turned out real nice. I’m very happy with them now.

I was very impressed with the Empire Today technicians that came out and did the laminate flooring downstairs. They were very, very professional. They knew their stuff and they did a great job. My friends and family love my floor so I told them about my experience. The minute that they walked in, they knew I had new floors and I didn’t even say anything. They were shocked and pleased, and I liked that.

Had a salesperson come out and give me an estimate. Specifically told him the only way I would do the project was if they fixed the part of the subfloor that was bad and was told that yes they do that and that it would not be a problem. Day comes for the install and once they have got up to where the bad spot was at I was told they do not do that. So I try to call the salesman to no avail. Call the 800 Empire number and I am told, "Oh we don't do subfloor." Asked to speak to a manager and was told someone would call me within 24hrs. So then the salesperson calls me back and I tell him the situation and he says, "Oh we don't do subfloor," and I said, "Well you added it in on the price and it is on my receipt," and he hangs up on me. Then the local installation manager calls me and tells me they don't do that and I asked then why is it on my receipt. He then says he will get it taken care of.

Originally was told it would be 150 to come and repair gouge in the hardwood they originally installed. Which was a lie as they sent someone who couldn’t explain how they would repair due language problem. They were late and didn’t know how to explain how the problem would be rectified. Just worried about the 150. But they had dirty shoes and put dirty hands on a wall that can’t be washed. Empire will not return my 150 which I feel they should as they lied about the whole process.

In the living room, we had a hardwood floor put in and then in the three bedrooms and our stairway, we had carpet put in, and everything looks good. The product was also good and the price was excellent. Empire Today had a special going on at that time and they sent their sales rep out to the house. He did very good. He brought the products in and he was able to show us everything we wanted to see. We sat down to talk about it and then we made the decision to go with them. He took his measurements and it was basically done quickly.

We had LVP installed in our home. LVP was 100% waterproof so we would not have any issues like if we spill a drink and the floor would swell up. We considered Lowe’s and Home Depot, but they just didn't have their ducks in a row, and Empire Today did. We had a very good crew that did the installation. There were a couple of hiccups. The warehouse shorted them a box of flooring and then they had to get the approval, but they solved the problem and they got it done the same day. About eight weeks before that, we also had another installation on another house we own, and the installation company they contracted was terrible.

Empire Today did the carpet for my den and hall a month ago. I had a good experience during the installation and I like the color of the carpet.

The cost of the wood blinds I got from Empire was very good. The blinds did look nice and they’re sturdy and of good quality. These blinds replaced the blinds that were at the window falling apart. The new blinds were installed in the living room. I like the color as it matches everything else. Everything was good. At the beginning, there was a guy who came out and gave me an estimate. He was very good. The installer was very professional and did a good job. The installation was fast. Empire is honest and trustworthy and has a good product. I'm just wondering when will I receive a bill from them as I haven't received a bill yet.

The consultation appointment was exactly what we were expecting. The pricing was in line with the market. And, the installation went without a hitch. I am so glad we made the decision to go with Empire! I LOVE my new carpet!

We had a wonderful experience. We first ordered laminate on the entire first floor, and loved it so much, we carried it up the stairway. Then, we decided to carpet some areas. They were professional, efficient and friendly. When our next flooring project comes around, there is no doubt who we'll call on - Empire!

I had 5 rooms recarpeted all in one day. Could not have been more surprised at price and workmanship. Everything was just what I expected as for carpets. Installers were clean fast and polite. I never thought I would have used a company like this but was very happy I did!

Empire Today installed the carpet at our family room. We got a deal on it and the installation crew were very nice gentlemen. What they came up with was also very nice.

The salesman was very helpful. The installers were the best I've seen ever. I myself sold a job worth 5128.93. Called it in. And that customer reported the sale. With the same salesman. Call corp. Still looking for the "100.00" reward. Not holding my breath. As it's been one month since I've talk to corporate and Maggin. Best of luck.

Empire Today installed carpet in our two bedrooms, and I like that they did it on time. They did a good job and then they were not coming the next day to do finish it. They also did the luxury vinyl in my bathroom, and they took the whole evening but they finished it. I like that the color of my new flooring goes with the wall. I’d recommend Empire to friends.

I enjoy the carpet Empire installed in our master bedroom. I called them and they sent a very nice person who tried to get me some carpet. The people that they had deliver and install the carpeting were very nice as well. Also, the service was good. I recommended them to my daughter who just bought a house.

I previously used Empire Today in New York and I was satisfied. Recently, they had a good deal so I had them install carpeting in all of our three rooms. Their salesman was excellent and he told me that the gentleman who would be installing my flooring was the best which was why they called him Hercules. The installer was indeed excellent and moved all the furniture by himself. Overall working with Empire Today was a good experience and I would recommend them.

I had a carpet put on my steps and went with Empire since I had gotten my other carpet from them. They were on time and they had some good workers. The new carpet is very good and I like the color.

It was excellent job, except I wish they would have fix my closet sliding tracks. The door is too high to slide through tracks, so now they swing loose. And my baseboards are cracked and damaged, it was not like that before installation.

Overall, workmen were professional and did job with great timing. Three areas of concern: I had specific requests that fell on deaf ears: regarding how I wanted the old wood floor in living room and hall to blend with new kitchen floor - both other rooms on either side of the kitchen floor. Second, I noticed as I'm now painting the wall/baseboards, the floor in one area did not extend under baseboard, it stopped short of baseboard that was noticeable only if close to the wall. Finally, the flooring is a poor grade. The floor dents easily: if you drop a knife or pot on the floor. My old floor was Bruce, does not compare!

Empire installation contractors were hired to install hardwood flooring in my dining and foyer area. While removing the subflooring, the saw hit my electrical wiring. We had to pay for an emergency/weekend electrician. We also have paid for a HVAC contractor, who said that the wiring for the AC/heating was cut. Now, we have to pay to have the wiring replaced and our warranty company said it is not covered under warranty. Empire's customer service personnel have been both indifferent and nasty, when speaking with them. I WILL NEVER USE EMPIRE AGAIN!! My neighbors asked about the work being done by the contractors. We are all retired military families and I will inform them to avoid this company. Plus, since my order changed, I can't get a copy of my contract. They keep sending the old copy and old price. Not sure what I have been charged.

We had a great experience, they came to us so we could pick out the carpet. The installation went great. Highly recommend Empire. This was the easiest way to get carpet, especially when you want it done quick. The best part was we never even had to leave the house.

I have a vinyl rug installed through Empire Today. I considered another place which has been there for umpteen years but they were a little more expensive than Empire. The Empire rug also had a good backing. I have it from the front door through the kitchen because it looks like hardwood floors. And I've had my carpet come to the door facing but it doesn't come all the way because I got tired of putting carpet with the little round cut-out things and then you just step off of them right onto the carpet.

We think Empire Today has a good product, and gives good service. We had looked around at different places, but I think we got a better deal with them. We got Luxury vinyl tile and we really love it. It’s nice to have flooring versus carpet. We like the color and durability. It seems to be holding up well and has met all of our expectations. We’ve had really good experience twice now. We’ve used them in our home in Palm Springs and we like the product. It worked out well. The salesman is very quick to get out here when we call. And then they sent out the crew, and they got it all done in one day. They were timely and got the job done quickly. So, it's all good. One should give them a call and look at their products and see what they have.

We have a two bedroom apartment and we couldn’t afford to put carpet on the whole thing so we just did the dining room, the living room, and the hallway. We felt that Empire was a more established company and they had an interest-free financing so we went with them. We could also do that with the other company we were considering, but we would have to go through an outside source. So we went with Empire because everything was inclusive with them. Also, Empire presented its carpet in a more professional manner than the other company that just showed flashes which were thrown out on the floor rather than presenting it in the kind of binders that they used.

I liked Empire Today's salesperson. She was nice and more forthright with the information while the other vendors I talked to just really didn’t care. Empire Today's cost was also cheaper compared to the other brands I considered while the quality of their product was pretty comparable. I ended up buying carpet which I had installed in the basement, stairs, and sunroom of my home. So far, it has met my expectations and it's the best quality of general carpet. I would tell my friends to go ahead and deal with Empire Today but to make sure that they work with the same salesperson and installation team that I had.

Empire Today had about the same carpet quality with other brands but with better pricing. I was happy with the quality and the previous installers were great. My home's walls had no marks, no nothing. It was a freshly painted wall also within a week. It was the same carpet, different color, and everything was great. But this time, I was not happy with the installation. They scraped up the walls and they were rude about it.

I hired Empire Today to install my kitchen flooring before and they were fantastic. Everything was completed in the timeframe they gave me and I was so pleased with my experience that I called them back immediately when I was ready to do something new. This time, I needed plantation shutters and the salesman that I talked to laid everything out for me and gave me choices. I told him I would get back to him within a month or so and he said fine. Then I contacted him and told him to go ahead with the job. I had them install the shutters for me and they were done earlier than they thought. The shutters enhance the look of my townhouse. I’m going to use them again. I've also recommended them.

We had dealt with Empire Today on previous projects and we were happy with their installation. This time, we had them put in blinds on all the windows of our home. So far, the new blinds have met my expectations. My favorite thing about them is that there are no cords. I just push them up or pull them down with my hands. Empire Today's price is also comparable to other brands. If people would ask me about Empire Today, I'll tell them not to hesitate to use them.

I had wood floors and I knew I wanted to get rid of them and go back to carpet. I was watching TV then I saw the little man hopping around the carpet, and I said that was where I'd go. So I called Empire Today and the young man came out and had samples. He was extremely nice and made me feel very welcome. What he had was what I wanted, so I had Empire install a new flooring in my kitchen, both bathrooms, and my entire house.

I had Empire Today install something in my kitchen and the entries that were in the door, and the result was good. Also, the representatives were good. Empire and the other companies have the same prices and I expected they were going to be on sale but there was not much on sale. They also claim on TV that you’ll be sent 75% off but it was not true. I have another kitchen I want to get done but I’m trying to see if they still have the 75% off. Overall, Empire was very professional and they did the job. They didn’t break anything.

I had carpet installed in the family room and the master bedroom by Empire Today. We used them before. We liked the style and the comfort of the carpet. The installers had to rip off the wood flooring. But the quality of the work done was excellent. Empire Today is a good company. I’m well-satisfied.

We had carpeting installed by Empire Today in our family room, living room, dining room and our four bedrooms. We had prior experience with Empire Today and we decided to go with them again because of the speed of the installation. Their salesman understood what we wanted to do and he taught us a lot about carpeting. The carpet we had installed was stain resistant and I like the color that I picked. But the teams the did the installation were misaligned this time. Three guys came to do the family room, living room, and the dining room and it was all done in an hour and a half. The following day, only two guys came to do the four bedrooms and it was a larger project and it took them five hours to do the installation. Other than that, the carpeting has met my expectations and I have told my neighbor about Empire Today.

Stay away from this company at all cost. Even if they offer you free service, it's not worth it. You will regret it a great deal. Imagine this: They reschedule installation several times, because installers show up with not enough material all those times. They will apologize, but that's not going to restore your wasted days off from work, nor will it help you with moving the furniture back and forth multiple times. Eventually, they install your new floors, and, post factum, tell you that you can't wash or vacuum them, nor do anything on them normal floors are intended for. With time you will learn that you can't live on your new floors, you pretty much have to live around them, in order to keep them undamaged. But that's not going to stop the wear and damage. And your life becomes a nightmare.

I checked Empire Today and the store down the street from my house. I went with Empire and they stayed right on time. Their man came out 2 days later to do the estimate and measure. He was a very nice guy. He came in with the right carpet and quality to show me, we showed him what we wanted, and he worked with us. Then I contacted Empire and we bought the carpet off with a good deal, and they gave us a percentage off. Everything worked out right and I was very impressed with everything.

We found a carpet from Empire Today that matches what we needed. It's a beautiful carpet that Empire laid and it worked well. I had three rooms of carpet put in and the cost was okay. Since we bought those three rooms, I got the living room and dining room that we're thinking about carpeting so we might call Empire back for an estimate. We're hoping we could get a discount since we already bought three rooms. Check out Empire before going anywhere else.

We didn’t like the quality of tiles we had in the house when we purchased it. We were thinking about several options, but we decided to go with Empire Today. We watched TV ads and asked some people that already installed products from Empire Today and that helped us make our decision. Empire Today seems to be a good quality product. I had tile installed in some areas and carpet in others. The flooring is fair. It seems to be stain resistant. But I don't like the carpet, it's too dirty. The installers were professionals. It took them about two to three days to finish on the first one because it was the biggest one and we did it on two different dates. The other one was finished in a couple of hours.

I got a second opinion before purchasing the flooring, and Empire Today came up with the better price. I had a wonderful experience with Empire Today. The flooring was exactly what I expected them to look like. They did what they said they were going to do and I was more than satisfied with their workmanship. Their service was great and I highly recommend them.

When the representative came to my home and looked at my floors and what I wanted to be done she told me it would be no problem. The installer call indicating that they would be at my home within a 2 hour window. They were 2 hours late. Then the installer took this sharp picky thing and started digging into my existing tile floors causing damage. He kept complaining about the fact that he has to pay his employees who he brought and the fact he drove such a long way to get to my home.

I liked what Empire Today had. I had them install carpeting and flooring in our living room, bedroom, and kitchen. I like the whole new flooring, especially its color. I'd tell my friends to come and see it for themselves. My flooring from Empire is good.

I was very happy with Empire Today's services. I chose a medium carpet for the basement and everything was good. They did a very good and professional job. I only wish that the price was a little bit lower. They did lower it down quite a bit but I still had a quote that was way lower than that. They were not standard name brand company though. That was why I went with Empire Today. Other than that, I have been with Empire for a very long time and I feel more comfortable with somebody that I had already tried three times.

I had some tiles set down in my kitchen, and it's a new type of tile. I had that same pattern and I had gone to Lowe's to get it, but I would've had to hire a person to come in and cut the stones. When I had Empire come out and give me an estimate, the stone that I had matched what they had to offer. And they had a special going on at the time so I took advantage of that special.

I went into my phone looking for someone to get carpet. I went to Skaff and when I pushed Skaff Carpet, Empire Today came up. I purchased carpet and kitchen floor laminate from them and I like their color. The installers who put both items down were very nice and very professional. When they came in, they introduced themselves, said who they were and what they were there to do, and they did what they were supposed to do. I liked them a lot.

My husband and I purchased hardwood floors through Empire Today back in December 2015. This past December 2017 I started noticing splits and cracks in the flooring. I contacted Empire and they sent someone out to look at it. The person said they never saw anything like it. He said Jan 2018 is their slow time and someone would come out to fix the problem boards. At the time there was about 20 boards messed up. In January the installer came out around 4 in the afternoon. By then there was about 50 problem boards. He said he could not do it because it would take too long and it looks like the entire flooring should be replaced. So I called Empire back. They scheduled me for another date. The installer Rich ** came out to do the work and he also said it was a lot of work and he contacted Empire because he did not know what to do about all the problem boards.

We had to change the carpet for the bedrooms that has been there for about 25 years and we got Empire Today to do the job. I'm in the construction business and I had my people put the other flooring down. The people from Empire did a good job in installing the carpet. A guy and a woman came, and I was amazed that the woman was tougher than the guy. She moved and lifted furniture up. I was a little concerned about paying in advance, but I weathered that storm. Also, Empire has a good advertising campaign going on. I'm in sales and it seems to be effective. Overall, I'd recommend them.

I've had Empire before, so I went with them and had wood floors installed both for home and business. The sales representative was awesome. She was helpful in knowledge with what she had. She worked with one of my parents and did the same kind of floor type in. I have nails where it divides from the hallway into the bathroom, and I have to pound down some of them 'cause they keep popping up. But the overall quality is very good and I like it. I would always recommend them.

We had Empire Today install some carpet for us in the whole house. They've got the price right. The salesman was polite and hospitable, and he was great. He came to our home and showed us the kinds of material that they had and he asked how we wanted our carpet. We had all the rooms done, except for the hard part. I had to trim all the doors down since they were too thick. I like the rug that we got from Empire. The texture is fine and it’s so soft, especially towards the underneath part. My lady picked the color and I had no choice on that one. Empire Today was great. If people need a carpet, I'd tell them to go to Empire. I've told my sister about them, but she spent her money instead on getting a bed.

I had an appointment for a free estimate this past Monday. I requested time off from work to do so. My appointment window was 11am-1pm. By 1pm I haven’t heard from Empire. I called them and the representative told me “I do see that you have an appointment today but no one was scheduled to go to your home”. Confused, I waited for an explanation as the representative waited for a response. I said “so what does that mean for me today?” She says “well, no one will come out today because they are booked”. At that moment I advised her that I didn’t want to get upset and if I can please reschedule another appointment. She said, "Sure. Next appointment would be Thursday." I asked for a later time (for when I got off) due to missing out of work that day for no one to show or even give me a courtesy call. She scheduled me for 5pm to 7pm that following Thursday.

I had carpet installed by Empire Today a couple of weeks ago in our bedroom. My installation experience was very good. I like the way it was done. It’s not lumpy and it looks nice on my great grandson's floor. I’ve been working with Empire for years because they installed carpeting in my living room. They came back and they installed wood floors too. Their reps were very good. They did everything excellently. They’re an excellent place to get your carpet and wood floors if you want any. I would recommend them to a friend.

Empire Today was the first company that came out and gave me a quote. I had the floor in the entryway, linoleum, and the closet installed and the work was pretty good. The installation team was very professional and if something didn't fit right, they made sure it fit properly. Empire Today did a good job.

I bought the carpet two weeks ago and it’s been great. The young lady, Diane, was here and she showed me samples. I have allergies and she said the carpet would work. It would not show the stains too. Then we picked up the carpet. The guys were also great. They straightened up and they said good night and goodbye. Everything went great. I've bought from Empire Today before as well and I would recommend them anytime.

I recently had Empire Today install carpet in my four rooms. It was very good with the sales rep and the installation. And the carpet has stain resistance and we're pretty happy with what we have.

Empire installed laminate flooring when they knew the moisture level was higher than allowed! Not even two weeks later the floor was buckling. I called the office and they sent the same person out who installed the floor! Of course he took no responsibility when he told me out his mouth that the moisture was very high, but when I asked him would it affect the flooring he said no! I called a second time and they sent the same installer out again! The first time he said I had to have had a spill in the house! The second time he said the pipe under the house was leaking! The pipe leaking was true but this was the case when he first installed the floor and he knew it would cause a problem! Of course the office sided with the installer to no avail! No return calls from the general manager and no resolution offered! I am disgusted because years ago I had an issue with Empire, I should have learned my lesson.

Kim, great sales agent. Ricardo's insulation crew was fantastic. All worked out well with new floors. Could have been some problems but Ricardo's crew knew what to do. I would recommend all employees of our insulation to others. Thank you.

When we set up the appointment to have carpet installed we were very clear on what we wanted done. The front door was to be cut out for tile. This was not done and we were told by the installers that they didn't want to do it. So they didn't. I placed many calls to customer services which resulted in zero callbacks, I also sent emails with no response and even talked to someone online. The installation was done on February 27. I am still waiting for this to be rectified. I was told someone would be here at 1 today. So far I have received no call and no one has shown up. The carpet is great but the service for a lack of a better word sucks.

If this company’s inability to even make it to a sales appointment, twice, is a reflection of their installation and service I will not do business with Empire Today. The first sales appointment was missed and afterwards I received a frantic call from someone at the company looking for their sales rep and asking if he made the appointment. He did not. The caller said they couldn’t locate the rep all day and apologized. I thought, “no problem; there must have been an emergency of some sort.” I heard nothing more. The next day I called back and rescheduled and was happy to accept a $50 inconvenience credit. I also wrote an email inquiring about their current sale, worried I’d miss the opportunity. I never received a reply. Well, the time of my rescheduled appointment came and went without a sales rep appearing or calling. It wasn’t after I replied via email that I got a call from the company.

I had carpeting and floor tiles installed by Empire Today in the kitchen and bedrooms. My sister had Empire do her living room, so I used them too. I picked out the color that I liked for the flooring and the flooring also happened to have other good features such as durability. I've told my friends that I had my flooring done and it looks good.

I liked Empire Today's salesperson. And I had install sheet linoleum in a guest bathroom. Empire's installers were fantastic. They were so polite and then, they did such a nice job, too. I was pleasantly surprised because I built my home myself and I subbed it out. And I know what bad workmen can be like, working with Empire was a very nice surprise. My new flooring is holding up really well. I have had the same flooring there that I put in 46 years ago and it had a big hole in it. And I’ve been putting off getting a new floor, but when I did, it was painless. I really like the color and the pattern. I would refer people to Empire.

I knew that Empire Today was a big company and that they were going to do a good job and they were going to give me a warranty on it, so I went ahead with them. The man who came in took his time. I moved everything around and nothing bothered him. He put the carpet in the rooms, the hallway and closets. When he was finished, he took everything with him and picked up his tools. They brought me the color that I chose and I'm happy with it. The only thing that I didn't like was they wanted to charge me to move my stuff around, so I did that myself. Other than that, Empire did a perfect job, and I had a great experience with them.

Well my wife and I wanted to shop around and get some quotes to have carpet installed, so we started off with Empire Today with plans to shop around and compare quotes. Right away our plans were spoiled when our salesman (who I will name in a later post after our carpet is installed) told me that the price would go up if we shopped around and caused him to come back, because he would have to factor in the price of his time and gas into the price of the sale (insane). Then he continued to tell me the history of the company, (no big deal, he’s a salesman) but he wouldn’t stop looking my wife up and down. I’m not a sensitive man by any means and I let everything slide right off of my back, but this man wasn’t even trying to hide what he was doing.

We had carpeting by Empire Today installed in the master bedroom and the stairwell. They have the same quality as other brands but they have a better price. Their sales reps were helpful and they understood the product. I like the general attitude and everything that they said and told us about the product. The installation and everything turned out to be exactly what they said. The guys showed up when they said they were going to. They were courteous, they took their shoes off and they were conscientious of the house. It was raining a bit, so they had to cut in the garage. They did it quicker than I thought they would and they moved everything and put everything back. They did a great job and they finished on time. The installation was the best part. We really like the way our flooring looks and it made the room look bigger. We had a very good experience, overall.

We needed a nice, clean and good job. If the price is okay and we can afford it, we do it. We went with Empire Today because of the advertising. I chose the color and the material. We had the carpet for two rooms. And the important thing for me was that it was a very good and professional installation. The installers were excellent, very hard worker, polite and nice. I like them. They were doing a good job, and they were clean. The floors are excellent. I’m very happy for it. I’m very satisfied. I will tell others to go for Empire.

I got my carpet a while ago and Empire Today always was running a special at the time. It was 50% off on everything. I needed the carpet and I liked it and the price was good. But I had a problem when they took my doors off in my bedroom. They mixed up the doors and when they left, they didn’t put a couple of the doors back on. I had to call them back. They got them all back on but they were not fitting the way they should be. That aside, they were good and I would recommend them.

My daughter recommended Empire Today because they had her house done, which is a lot smaller house, and she was real happy with it. I had them install wooden planks with a light color and were six inches wide. There were two installation guys, and one guy had a hard time talking English while the other guy could talk both languages. But they were quick and good. They ran out of part of the flooring that they thought they had enough of, and part of it was a different kind. So they had to wait till the next day and come back with the right kind to finish the job, which was more of a problem for them than me. I also forgot to ask them what to use to clean it with, 'cause I have a dog and he's a little bit messy when he drinks. I just clean it with water. Overall I would recommend them, but I wish I would've done a shade or two darker. It's a little too light, but I didn't want to have the house look dark inside when it's starting to get dark.

We scheduled three rooms to be carpeted. We were guaranteed that the installation would be completed in one day. The installers arrived at 4:00 in the evening on the scheduled day of installation. They were careless in moving the furniture and at 7:00 we received a phone call from the installation coordinator that the installers ran out of carpet. The installation coordinator assured us that the remaining carpet would be installed between 8:00 and 10:00 the next morning (Saturday, March 10th). At 9:00 Saturday morning, an installer called to inform us that he would arrive between 3:00 and 5:00 in the afternoon. At 5:00 the installer still had not arrived. The installation coordinator explained that the installer ran into some issues with other installations that day and the earliest he could arrive would be 7:00 in that evening. We offered that, if it helped, we would wait until Sunday afternoon (1:00 at the earliest and 2:00 at the latest).

We were so excited about our new carpet. Unfortunately, Empire Today successfully shot to hell any and all joy we found in getting our new carpet. Our horrendous experience began with a few unfriendly and gruff personalities that had an apparent discomfort with dealing with homosexuals. We were immediately informed that while we had scheduled this appointment for having the entire upper level in our home completed in addition to a stair runner, that we couldn't get our stair runner completed. Numerous excuses were made for the inability to complete said job. They proceeded then to scratch both bannisters and several of our walls while attempting to carry carpet upstairs.

I heard my neighbor saying her friend got carpet from Empire Today and she was very happy. And my friend said, "Why don't you call them?" So I did. We had carpet installed all the way through the living room, two bedrooms, and the hallway. I like that I can't see any seams and it has a total warranty on it. I was very happy and satisfied. All my friends liked it too and they said I made a good choice.

Empire Today did a carpet and linoleum in the basement. They were recommended by a friend of mine. They came right away to do the job. The installation team was excellent. They explained what they were going to do. I had a few questions, and they answered them. They were great and did a good job. The flooring has met my expectations.

Empire Today has higher quality product at a lower price. The representative that came to interview us and see what we wanted was very nice. He didn't take forever. We were undecided about what color we wanted at that time but he gave us time to make up our minds. He didn't pull any punches, and he was very honest and upfront, and we appreciated that. I got wood flooring from them and their installers were very quick. I couldn't ask for a nicer installation and it was all done in one day. I had it installed in the living room, hallways, foyer, three bedroom, and closets. It's pretty and very easy to keep clean. It's easy to move furniture on it compared to the wall-to-wall carpeting. It's very nice and we like it very, very much. I would recommend them.

Empire Today laid down our carpet really nice, but I'm pissed off with the experience I’m still going through with the banner. When Kenny came here to put the banner down, he saw a soft spot and told me that we need to take care of that. He then told me that as soon as the handyman did that wood part, he would come back and install my banner. So after we had somebody take care of that, I called Kenny directly like he said. He told me that he would call me as soon as he gets to the office. But, he did not return the call. On top of that I called their office that evening and they said that my order has been cancelled. We didn't tell anyone to cancel my order. We've paid on the card and I wouldn’t have known that they cancelled my order if I didn't call.

I set up a sales appointment and was told they'd come between 3 and 6, at 5:30 I get a call that they can't come, so I rescheduled. Someone comes the next day, this should have been the easiest installation since I was just matching the floors Empire did in my basement. The saleswoman mistakenly scheduled the appointment for the next day after I told her I would need it done on a Saturday so the installers came when I wasn't here. Also there was no record that I was financing the floors. Got that straightened out, waited ALL day Saturday (they give you a ridiculous window of 8-6) for them not to show. No one called. I contacted customer service, they had a job with "more furniture to remove than they thought" (why is that my problem?) so I rescheduled for Monday, it's 3:45 and they still aren't here and no one can reach them. I asked for a discount, thus far no one's called me back.

Had a salesperson scheduled last Saturday between 2-4 pm. Got a call at 3 pm that the sales guy is not able to arrive until 5 pm or I can reschedule. Since I was already waiting an hour into our scheduled/promised time I told them to cancel thinking if they can not make it in time to a sales call how is an installation going to work? The sales guy then calls me telling me that I obviously don’t know how Empire works. That the promised time could run late. What??? Plain rude conversation... Got plenty other options out there which want my money!!!

WHERE DO I START. I ordered vinyl flooring and carpet. The salesman was very misleading. The carpet came the wrong color. I let it slide. The installer never replaced door guides and transition strips took three weeks for an appointment. When they called they said they will be here in the afternoon so I took the dog to the vet. At 9 am the tech calls me 20 min later and said no one’s home. Call back and nothing. Now the flooring techs were great but the salesman didn't do his job. My wife and I had flooring done a few years ago and we decided to get the rest of the downstairs done and wanted it to match color and height wise paid for it but when it was done I had two levels of flooring with bulky strips to cover the difference.

I had carpet installed by Empire Today in two rooms, the den and the room right next to it. Everything worked out with our purchasing experience with them. They did an excellent job. I just wish I told them to leave one little piece of carpet so I could put it out. But everything else was fine. And the flooring was excellent and it was pretty. The man that had come to show it to me, he helped me to see where it was going with different things. And I like that it goes with different things. I got a fireplace and it went with everything. I can't wait to put in the same color in another room.

Empire Today has great service. I had carpet installed in two rooms and everything came out beautifully. The representatives did everything right and the installers were great. They cooperated and I had no problem at all. They did a beautiful job.

My friend used Empire and I also called them to purchase laminate flooring. The laminate flooring went well with the décor in my house. I’m satisfied with the service. Check them out and you would be too.

Carpet install schedule 27 Feb, was not completed due to material shortage. Called office for new schedule. Installers came back 1 week later. Wrong color. Asked office again for schedule, carpet installers came again Friday @ 11am Mar 10-wrong color again. Called rep but keep telling me he is on top of it but no results. Still not finished to date. Vinyl installation schedules, received msg from Empire Sunday 4 March, stating vinyl installation scheduled for Monday between 8-6.

I have a couple of other family members that had used Empire Today and they were happy with them. That convinced me to go with them. I had wood-like flooring with a rubber backing that made it water-proof installed in my kitchen, living room, hallway, bathroom, and laundry room. They were punctual and they did a good job. The cost was a little higher than the other brands I considered but by them doing the installation, it worked out about the same. Also, they go for what they told you.

Empire Today installed carpet in the living room, dining room, and the hallway of my home. I was able to almost duplicate what I had before, and what they installed was better than what I had. The carpeting and the underlayment were much better. When you walk on it, it's like you're walking on sponges. I'm very satisfied with the installation. It was good and the two guys who did it were friendly, but I didn’t like having to do the repair afterward. I had my walls freshly painted before they came here, and they damaged three walls.

We purchased carpet and blinds from Empire Today. Their prices and services are good. I also like the merchandise. They're very good and they look nice.

Since 2013 this would be our third time using Empire for our same residence. In 2017 we had carpet installed. We loved the carpet so much we wanted to have it installed in the remaining bedrooms. We made an appointment and the same sales rep returned from last year. I mentioned I wanted the exact same carpet that we had installed less than a year ago to be carried in the bedrooms. She said easy enough as I have the same carpet in my home and easy enough. She mentioned that an install could take place the following week which was suffice.

We purchased carpet from Empire Today two times. We talked about Home Depot the first time around, but Empire had better deals. The first time, we had it installed in a house that we were selling, and it was the entire downstairs minus the kitchen and the bathroom. Price was the biggest factor in choosing the product that we bought. We didn't want to redo the stairs because of the price. So, we went with something that was very similar, but it ended up also being very cost-effective.

I've had carpets from Empire Today back in 2011, 2013 and recently, about a month or two ago. I like the ease of doing business with them. So far, everything is fine but the service is not the greatest. They also represent lifetime guarantees but none of that is true. When the carpets were put in, sometimes they stretch and they bubble, and they never want to come back for free and fix it. I also had a very bad experience about four or five months ago when my daughters brought a new dog home and the dog ate a piece of the carpet. All I wanted was someone to come in and repair it but I ended up buying a new carpet.

I looked at three other flooring companies but went with Empire Today because of their price and the waterproofing. I had vinyl flooring installed throughout the house and every morning whenever I get up, I think about how fortunate I am that it’s already installed. The four installers were great and was done when I came home. They took about six hours and had put the furniture back. I'd tell my friends that I like Empire Today.

I went with Empire Today for their availability to do the job right away. We had food grain flooring laminate installed in the dining room, kitchen, laundry room and front hallway. And the quality of work was very good. I was surprised that it was reasonably priced and that it came out looking good. I have recommended them.

Empire Today is a good company to work with and they did a great job. I would have chosen a celery green carpet for the living room, the hallway and the front entryway but they didn’t have that. So I took beige and it matches my furniture. Everybody is saying I matched it up real well too. It looks nice and walking on it feels real comfortable. I would advise others to get Empire Today and I would gladly recommend to my lady friends, but especially with my age, to accept them because they were very nice.

I like Empire Today and their products but I wasn’t smart enough with it. They advertised on TV before that it was “Get one room and get another one room free”. I wanted to do my living room because it’s big and I think the bedroom is so small, they’re going to do it for free. I need the rug for my living room and I forgot to ask how much the rug is and where the 75% they took off is. The rug is nice as well as the people who put it and I also love the colors but I am mad at myself. It was a small rug and it cost me $750. I am disappointed because the guy didn’t say how much the rug is going to be, the percentage they are taking off and how much it’s going to cost. It was my fault and also the rep’s fault. I didn’t ask and he didn’t explain anything. But they gave me the rug I picked, did a good job and I would recommend them.

We chose Empire after buying our home. We chose the highest quality which was demonstrated in a video the salesperson showed us. The "smart-strand" was supposed to stand up against matting, staining etc. The master bedroom seemed to show the wear shortly after installation. We had it professionally cleaned 3 times in the last 2 years and the traffic pattern and matting continues to be bad. I contacted Empire about the lifetime warranty and it has been over 18 months and no relief! I have gone to anyone that will listen and NO help! I have had 3 different claim numbers and more lies than I can count. Someone named DONNA is supposed to be helping me. I am about 24 hours away from hiring an attorney- maybe a class-action suit will wake them up???

Empire Today installed carpet and vinyl flooring in the sunroom, living room, dining room and the kitchen. The installers left it very clean. I went with them because they had an advertisement on TV which was 75% off. I love all the features of the flooring and it has met my expectations. The quality is very good. I would rate it 5 stars and I’ve already recommended them. Their carpet and vinyl are very good and reasonable but I don’t think that they’re reasonable on their mini-blinds, but that’s another issue.

We had laminate put in throughout the living room, the dining room, the kitchen and the hallways. We also had a tile put in the bathroom. It went pretty good and I was 99% happy with it. The representative was very good. She showed us everything that was available and we were happy with the material that she showed us so it worked out real good. The installation wasn’t bad either. But on the same day that I ordered the material, I had a car accident. I had whiplash and the process seemed longer than what it was because I wasn’t feeling good, even though it only took two and a half days. Other than that, the workers were pretty good people and everything went real smooth. They were open about what had to be done and everything they said more or less was what happened.

My experience with Empire Today was very nice. I liked it very much. They did a very nice job. Last June, I had a carpeting in my bedroom put in and just the last time, I had kitchen flooring put in. I had carpeting in a little hallway that was outside my bedroom. It was too patchy looking with carpeting in my bedroom and carpeting on the stair, and I didn’t know what to do with that little hall. So, we had the laminate put in there. And I liked it so much that I had it put in the kitchen too. I love the laminated flooring. It's easy to clean up and it doesn’t show a lot of dirt either. I was very happy with them.

We have used Empire for carpet, flooring, and blinds over the past few years. Recently we reported to Empire that our hardwood floor in the kitchen was showing excessive wear signs with the finish completely off. This product is still under warranty. My husband has been talking with Empire since early January and we have gotten no resolution for this issue. He has talked to 11 people at Empire and has not received any resolution. They have not returned calls, and have scheduled visits only to cancel them. Today they were supposed to come and replace or repair the floor and again they have canceled and don’t seem to know what they are going to do. We were told they would have the manager call and we have heard nothing.

Our family spent 4,000.00 on laminate flooring with Empire Today. Within 6 months, the threshold cracked from the flooring. My four year old daughter has to step over the damaged area until the family can find a repairman. Empire Today stated they would not repair the poorly laid floor and the company refused to stand by the customer satisfaction guarantee. Our family will never use this company again.

I had an Empire Today in-laid linoleum installed in the den and the kitchen. Their cost and quality were better as compared to the other brands. I went to one person and Empire's at a half price, so that got me right there. I like the color and everything about it. They have very nice people. Even the installer and the man that sold it to me were very nice. I’ve already told a lot of people that Empire Today is good and that they do a good job.

I had Empire Today install carpet for my home and they did a good job. Everything was good. I liked the quality, price and color.

When it was time for me to get some carpeting, at first I called a different company, but they were lagging. They looked like they were not interested, so I just left them alone. Then Empire Today came out. The salesperson was excellent. He brought some remnants in, and since I was planning on getting carpet, I just picked it. The overall installation went okay, but I needed to make sure the guys got all the tools because they need the power tools, not screwdrivers.

I knew what I wanted and Empire Today had what I wanted. They did what they said, said what they did, and it worked out good. I am very busy and everything was on a schedule. I had a kitchen shade and a kitchen door shade and they were installed correctly. Everything was good. If people are looking for something, I would refer Empire Today.

I'm very disappointed! Everything takes forever, you say a professional he's going to do the job, that is not true as far as I'm concerned, I lost count how many times I call for the same purpose, and they give me the runaround, once they get you money that's it, I wonder how long this is going to take, and there is still more. But they are very professional?

My daughter called Empire Today and had them do carpeting for me. I spoke with the guy that came out and went over the prices and whatever it is I wanted. He was such a nice guy. Even though I had talked with someone else about some carpet, he was my favorite. I appreciated the guy that installed as well. The carpet is really nice and I love it. It's not the top, but it fits fine for me. Empire gets it done, and they got great guys that come out and do it. They did what they were supposed to do and I would use them again.

Sales person Shawn ** misrepresented floors colors, time to install, never checked if supplies in stock, never said it was sub contracted out so Monday 2/26/18 materials not at warehouse of sub contractors. Installers had wrong info from him and his supervisor Hugo ** the supervisor from Las Vegas Remodel (Mary) spent 5 hours here to get it corrected. I used Empire in Connecticut before but your crew in Las Vegas is terrible. Thank You Mary but Shawn you lost several referrals.

I recently bought an older unit in an RV park (trailer with attached Florida room) and wanted all carpeting replaced. Empire kept me informed, salesman showed on time, scheduling was easy and price was great. But installers really make or break a company - and Lucy and Alex saved the day. After pulling up old carpet there were issues. It was difficult install but they worked late first day and finished next and completely transformed this old place. They MADE me a believer. Had never called Empire before but will certainly REFER in future. Anyone else would have balked but Lucy and Alex - thanks for making this a beautiful place to live!

We had carpet installed Friday and my husband and I are pretty disappointed. The sales rep told us the installer would show us the carpet before installed, that never happened. The sales rep also said there would be 2 installers, one working on the steps and one on the main level, that was another false statement. After over 6 hours of installing one man finished the job and left a big mess, also left vents out that my husband had to try and fit back in, which involved cutting our new carpet. The actual carpet is beautiful but installation is terrible. If you look closely you can see the carpet not flush to the walls and actually see the pad peaking through, you can see seams and bubbling in some areas. After spending over $2000 and seeing really poor installation done we are extremely disappointed. Sales rep was awesome but made many false statements that actually never happened.

If I could give Empire Today zero stars, I totally would! Although the salesperson was great, the service was absolutely awful! My first appointment was cancelled due to the rain, as my townhome does not have a garage for them to cut the carpet. So, I gave them a pass; however, I left my new job a couple of hours early, so I could be home for the installation. The second time it was cancelled, because the installer wasn't answering their phone. The third time (today) was cancelled again, because another installer cancelled, again! I called and cancelled the carpet installation today.

This has been one of the worse experiences we have ever had with a company. We REALLY should have read ALL the reviews before calling to have a floor installed by Empire. We ordered our LVT back in October 2017 but had to wait until we closed on our house to have the floor installed - which put us to February 2018. When we called to see if we could get financing I was told that it had to go through our sales rep and he would call me that day. I had to call him 4 more time and still no return call. My husband called three days later and told them that we would cancel and go somewhere else, less than 5 minutes later we get the call! We were only doing the kitchen, but I decided to add a 5X5 bathroom with vinyl flooring.

I had carpet installed at our new home. The guy upsold me on best carpet they had. I called to complain about the installation and the carpet looks bad. They always tell me they're reviewing the claim. I had 2 other different installer come an see the carpet. They are tell me it look old and run down. The carpet is not a year old. I don't have foot traffic on it. They want me to wash the new carpet before they come an look at it. My one year warranty is almost gone. This b.s... How can I get them to fix this? Are they just not backing up their work and quality? I don't know. I have a good case. Lawyer up.

We had some tile put in our bathroom by Empire Today. Purchasing from them has been wonderful. We have used Empire Today several times before and we've been very satisfied.

I am used Empire over a year ago and did a $10,000 job in my home and I have to admit it was the best service and experience ever. Just in September I had my rental property in another state serviced with flooring as well. Again, great experience. Now we fast forward to Feb. 2018 and I am living a horrific nightmare of service and experience bait and switch of pricing. I initial got 3 bid for floors but did not decide to hold off. A couple of weeks later I get a call from the installer saying he was on the way to install flooring. I let him know I had yet to decide but my husband just encourage me to go ahead and finished the job. I had a quote of service that was suppose to include the steps but by the time the 2nd installer gets here we were expected to pay a 2nd amount. I am just extremely dissatisfied and want the nightmare of service to be over. This process took 3 times the amount of time to complete the job. Customer service is the worst!

The house was six years old and the original builders put in the lowest quality carpet they could. We were planning to repaint the walls in a particular room. And that point I said, rather than spend a whole lot of money on each other on Christmas like we used to do, we decided to spend the money on the house. So we redid one room. We had Empire Today install carpet in that room.

I was going to get regular wood floors, but we have pets. So, we were advised to not do that, and ended up getting laminate wood flooring from Empire Today. We got a roof at the same time we were doing the flooring and the roofers were completely horrible. And pretty much every contractor over the past 15 years had been horrible. But the installers from Empire Today were the first people ever that were great. They were very efficient and nice. They made sure they didn’t mess stuff up and they cleaned up their mess. They're probably the best contractor that I've ever seen. We got the flooring installed in the whole house and I like that it's stain and water resistant. And the quality is great.

The only reason I am giving any star is it's the only option and the workers were effective and efficient. The salesman was HORRIBLE and the customer service reps (as well as managers) were AWFUL and I don't recommend using EMPIRE. They said they are A+ which they are NOT. They did not complete my stairs (after only installing my basement carpet) and never returned my 5 phone calls back... once finally speaking with the managers they refused to give me a proper discount to finally install the stairs. They are TERRIBLE and do not do right by the customer. They took my 1000. quickly but did not quickly call me or try to problem solve. They were ok w/ me saying I will not use you. They are terrible.

We got a living room carpet from Empire Today. I like the carpet and its color. Empire Today was very good and I’m very pleased.

The review was actual for Express Flooring not Empire. Empire has been great!

First they didn't arrive when they said, second they didn't have our binding carpet but gave us a runaround, third they didn't have enough carpet and when they brought the carpet for what they needed it was the wrong color. It was a cluster and not very good customer service.

Empire Today installed a carpet for a house I had moved out of and put up to sell. The carpet looked good. It met my expectation and they had a better cost, too.

I ordered window blinds for our house. Originally we wanted motorized blind for the entire house. The sales representative talked us into only getting the downstairs with motorized blinds as to cut cost. We were given a price and we signed for it. Two days later the sales representative calls back and wants to charge us approximately $19,000.00 more than what we signed and agreed upon for the blinds. Stating he had made a mistake and that if I don't agree on signing a new contract for more money I can call and cancel the order. I believe they are just trying to get more money out of us to unjustly charge us more. This is not how business is done.

I would "never" hire Empire to do any type of work for us again! The salesman that came out (Alex) showed us samples for hardwood which we chose. We made the mistake of paying for the entire job upfront (Don't). The installation was done on the day that was scheduled. However I was told the job would take two days and they rushed it and did it in one day thus resulting in poor workmanship. Before (Kevin) and his crew left I mentioned to him that I did not like how worn some of the boards looked and he told me that they would come back out to fix them because he did not have time that day.

I had Empire Today install my tile flooring. I was in a very tight window when I needed to get it done and they were able to accommodate my time request. Their cost and quality was comparable with the other brands, but their selection was not, although it was okay for what I need. We want a tile that looks like wood and this tile flooring looks nice. I liked the way it looked.

No one likes to take responsibility of their actions, neither the Empire salesperson nor the managers or customer care personnel. No follow ups, I have been complaining about the carpet installation and the laminate installation that was done in September 2016, I call them, they send a manager to check then they send their contractor, once the contractor gives them the list of issues they don't call back again. I'm tired of the follow ups, Empire is quiet because we have made all the payments and they have nothing to lose. End of the day it was my mistake I chose them over other able companies who stand by their products and services. Wish I could not give them a single star.

I will not be using nor recommending Empire Today LLC. This company has left my family and I in unlivable conditions. The salesperson misrepresented the company and told us only Empire employees do the installs and this was not true. Upon installation they ran out of the product. I was told they would be back the next day with the product to finish the install. I took an extra day off work for them to come back and complete the install. It has now been a week and the flooring is still not complete. The subcontractors were unable to obtain the materials from the Empire warehouse and informed me they were not able to get paid until we sign off on the completed install.

After we called, a salesman from Empire Today came in and gave us a good price. I had a carpet and some wood put on the floor, and they did a great job. My experience with them was all pretty good and I would tell others to get in touch with them for whatever they need.

Empire sold us eight window treatments, one is for a double hung window two wide. The pull string on this unit has broke again (for the 7th time) and cannot get them to fix or replace the unit after 12 plus calls. The shade is designed wrong it is too heavy for the string!

Gave them a deposit over $4245. They couldn't install so they needed to refund. They have been promising me my refund for over 2 weeks. I have emails of promises and promises of refund. STILL NOTHING! I can’t move forward on other projects because I had to pay for flooring while waiting for this refund and now I am behind on ALL projects! On phone with corporate and they don't show the refund!! LIARS. Lumber Liquidators took excellent care of us. It’s NOT difficult to issue a refund right back onto someone’s credit card!!! I will be charging back with my bank. This is unacceptable and shady business. As a business owner I am astounded to feel ripped off by a national company that I thought did good work.

Decided to use Empire Today to put new flooring throughout my entire house. The sales rep showed up and measured our floor layout, we decided on the product and scheduled installation for Tuesday morning. Tuesday morning comes and the carpet installers show up and remeasure the floor and tell me that they cannot install because they didn’t bring enough product. They leave and a second crew shows up and installs the LPV in half of our house. Day number two, the carpet installers are pulling down my driveway and my phone vibrates with a text message from the sales rep. It’s a recording sent by text message of him explaining that my cell service is bad at my house and his tablet didn’t calculate the floor layout correctly because a room wasn’t added, due to my poor cell reception (as though I have control over the cell signal). He stated that his quote was wrong and he would need to add another $650 to the total.

With Empire Today, there's no nonsense and you get what's advertised. We had seen Empire Today a few years ago for an estimate but we didn’t follow through with that. This time, we were putting rugs in the living room and in the stairs. We knew Empire Today provided a solid value and we just went along with it. The installation went as we hoped for, smoothly and efficiently, and the installers were professional and courteous. The payment process went along smoothly as well. It was all a very good experience. The padding on the rugs was good. It also has an anti pet stain feature and the barrier was a good thing.

We ordered a hardwood floor to be put in hallway. Right off the bat they said they couldn't and put in engineered hardwood instead. It took three days to install but it's only a four hour job. It was a man who couldn't speak English and his 14 year old son. They didn't know what they were doing. They were told to finish the job or they'd get fired. There are so many things that went wrong. Number one we didn't even get hardwood, so we didn't get the product we ordered. Next, areas of the floor are lopsided and you can visibly see uneven wood. Next, the transition from hallway to bathroom is 3/4 inch high instead of a smooth transition and they had to cut the bathroom floor shorter so it could close over the transition.

Empire Today installed carpet and in our home and so far, it has been good. However, the installers were supposed to come to me on a particular day, and they did not come. I called and they said they will come 6-ish. Next day, they came in the evening. I called and spoke to Empire about it and they say that they will reimburse me but I haven't received anything yet. Also, the installers they sent were Spanish-speaking workers and they didn't understand what I was saying and they couldn't communicate with me. But in terms of quality of the carpet, it was great.

We had the bathrooms and the laundry room retiled and we had hardwood installed in the master bedroom. We had previously purchased hardwood floors for the rest of our house from Empire and we wanted to make sure the hardwood matched. I was fairly good with the cost and I'm happy with the quality. But for the installation, they were over the top, off-the-chart horrible. They were going to do the tile first before doing the hardwood, which made sense. But they installed the wrong tile and the whole affair was the nightmare before Christmas. We bought it in November and we finished it up finally in late January. And yet, the company advertises next-day installation. The service was also way below par in all respects.

Was looking to replace old carpet in my home so we called Empire because we heard good things about them. Consultation was great. Product pricing very reasonable. Installation was another story. Contracted workers did not call before showing up and the job they performed was below our standards. Will not be using Empire again.

My mom used to work for Empire, so I had a sales rep come and I got a good deal on it. I had a carpet, tile and laminate installed in the whole house and it was great. My carpet guys were late one day, but the laminate guys were on par and everything was good. Plus the laminate looks good in the house.

We had Berber carpet installed in September of 2016. By November, the carpet was falling apart, frayed and looked to be at least 20 years old. An inspector was out and immediately stated that this was a manufacturer's defect and they would send a salesperson out for us to choose a new carpet to be installed at no additional cost to us. We met with the salesperson, chose another carpet and set up a time (February 2017) for installation. By August, seams were failing and it took until November 4th for an inspector to come out, take pictures and tell us that we should hear something back in a few days. A week passed and we had not heard from anyone. Damage getting worse, holidays approaching. I was phoning daily and could not speak to anyone but the "call center people" - who were wonderful - understanding and as helpful as their job limitations could be.

I got some new carpet from Empire Today and had it installed in my living room. I’ve seen Empire's advertisements on TV. And I liked that they came right to my home and did the measuring, and all I had to do was sit here. My new carpeting is very thick. It was the most expensive and had a nice pad with a plastic cover to keep stains from going down into the pads. So I’m very happy with it.

We needed some carpeting done for two rooms and a hall. We went the best route and chose Empire Today. Two guys came in and did what they had to do, but there were a couple of spots on the carpet so I was wondering if they cleaned it.