Empire Today Reviews

Terrible, my carpet is 9 months old. I purchased the top padding and carpet (Mohawk). Carpet is very worn and after cleaning it has spots reappearing. My sales guy Brian said warranty 10 years, will not wear, will not show spots or they will replace it. Just received a call from Empire after 6 weeks from the time the technician and inspector came out. The manufacture said the carpet is fine and will not warranty. $8,000.00 later. Seriously do not trust this company.

Empire Today had done some work for us before, some laminate flooring in the living room, and they did a great job, so I called them back. It was time to update the kitchen floor because it had been 20 years. It was a linoleum type of product that Empire Today put in the kitchen floor here not long ago. The rep was a nice guy and did a really good job. They were very efficient. The installers also did a great job. They went right to work and didn't stop until they were finished. My flooring's great and I love it. I went from carpet to that laminate flooring. In the next year, I'd probably go with getting my bedrooms done and carpet.

My daughter got an advertisement on her computer that Empire Today was on 75% off, so even though I wasn't thinking of replacing the carpet, I decided it was time to contact Empire Today and get a good deal with the sale. We ended up getting laminate flooring for the family room, the living room, the dining room and the hallway. The product we got, however, was a bit thinner than I expected. But after it was installed, it seems to be holding up. The installers did a good job. We were supposed to have three guys but the third one was sick so the two guys needed a couple of days to do the job. The first day, they ripped out the carpeting, did some preparation and did some work. Then the next day, they finished. And I was happy with them. I had Empire before so I went with them and I would go with them again.

I had some Berber carpet from Empire Today installed in my bedrooms. Empire is not as high as CC Carpet, which I also talked to, so I went with them. Besides, Empire is a good brand. It's fine, as far as I'm concerned. And, since Berber was what I wanted, their representative brought in some sample and that's all he brought in. The carpet is durable and easy to vacuum. I'm 89 years old and I can’t push a heavy vacuum so it's okay.

I had some laminate flooring installed by Empire Today. It was what my wife wanted and she picked it out. The rep was very personable and he showed a lot of different products. The installation team was really nice. However, what we thought we were getting and what we got were two different things. I expected a 10 but what I got was a 7. The flooring wound up being very, very thin as compared to what was shown. One must make sure to know what they're getting because once you made up your mind and you sign on the dotted line, there ain't nothing you can do about it. But as long as the wife's happy, it's all good.

Sales rep worked with us to pick out the correct ceramic tile and grout, along with quarter round trim. At time of installation, the installer began to lay tile with no grout. I called the sales rep and told him of the problem and told the installer to stop the installation. The sales rep called back and said they had to complete the installation because it was a 'hazard' to not complete the tile. I didn't understand this and the installer was pressuring us that he had to finish or he wouldn't get paid. The sales rep agreed to come out and assess the job.

I’ve been using Empire Today because they are quick. However, I only purchase carpet from them and they do the installation. I used them in Amityville for a set of steps and that was fine but I’ve used them in a job in The Park and I wasn’t happy with it. I’ve already called and I have somebody coming to examine it.

I had Empire Today install tile in my kitchen and carpet in my family room. I liked how they did the family room so much. The guys they sent out to put the carpet down were excellent. They did a beautiful job. So, I also wanted the two bedrooms done. I had the guy gave me a price on the bedrooms and I was okay with it and I ordered the same carpet for my bedroom. On the day of installation, the rep called me and told me the carpet was discontinued. And I said, “Well, how can it be discontinued and how did y’all let me order it?” My house was a mess. My mom is 83 years old, she's sleeping on a couch and I got all the furniture everywhere because I took all the furniture out of the bedroom for them to do the carpet.

We had some laminate flooring done by Empire in our kitchen. We were told that it would be a little more pet-friendly than the wood floors. Installation went very well. It is finished, but the Empire guys are coming back to fix something that somebody else from another company messed up. Nevertheless, Empire Today was a pleasant experience. They did a great job both times that they came out, so we have been really happy.

I’m almost 68 years old. I live alone in a one-bed apartment without a pet. I had carpeting done in my bedroom by Empire Today 14 months before and then another 14 months later. The wear and tear was terrible. Also, I had it done several times where I live before. When I had it installed the last time, I had two installers that were so horrible. They were insulting, screaming, yelling at me. And I had every single thing out of my room that I was able to pick up because I have one piece of furniture that’s built in so that they didn’t even have to move that. However, they wouldn’t install it because they said I had a medical bed. Yet I don't have a medical bed, it was a Craftmatic type of bed.

I talked to a friend of mine that owned a construction company and consulted him. He said the price from Empire Today was good and that I should take it. The sales rep was very helpful. She had to come twice because the first time we ordered, the thing was out of stock. She came back for plan B and she did that within 24 hours which was good. She was on top of that kind of stuff. We had them install tiles in the kitchen and the utility room connection. Freddy and his assistant were very good and helpful. The installation was very well-done and the flooring looks good. And considering Empire is out of Illinois and working in Oklahoma, they’re doing fine with the communication to the customer. I would tell others to get out, see what Empire can do for them, and have a sales rep come over.

Stay as far away from Empire Today as possible. Salesman sold me on a hardwood floor, then installer said it could not be installed in my kitchen. Talked me into a laminate floor, and the install was crap. Could have done a better job myself and saved myself the headache of a crap install that still needs to be correct.

I purchased the luxury vinyl flooring. They came out promptly to install it. The only problem was they realized they were 2 boxes short in the end. The installer assured me he would be back the next weekend to finish. I waited all day the next Saturday, they were a no call no show. I called customer service many times, they said they couldn’t get in touch with the installers and didn’t know what to tell me. The manager Larry assured me that the next Saturday I would be the first stop that morning. I waited all day again and the installers showed up at 7:30 pm! If you use Empire pray everything goes smooth because if you have an issue with anything there is zero customer service and many excuses. I will never use them again or recommend them to anyone. If I could give them zero stars I would.

A salesperson came to my house to show me and a neighbor flooring. We both have the same house model. I wanted to see different types of flooring, such as engineered hardwood, vinyl and laminate. He brought in the laminate and vinyl but not the engineered hardwood. Not much of a choice, much less than it shows on the website. He said that he didn't have time to show me the engineered hardwood because he had another appointment. He arrived an hour after the beginning of the two hour time frame due to traffic. That I can understand but telling me he did not have time to show the flooring was not professional. I did like one of the other types but wasn't completely sold. Got the sales pitch of bringing the flooring down in price and then when I told him I wouldn't be signing a contract at that time, he seemed to lose interest. Might be done with this company.

I was very happy with my experience with Empire Today. The salesman came out and he was very knowledgeable. He had a lot of patience and answered all our family’s questions. The team that came out and installed the floor was very professional. They were very respectful and cleaned up the mess when they left. Also, they came out when they said they were gonna come out. The floor is of really good quality and better than I anticipated. We got the hardwood and it was quite a large sized room, a 23 x 31, which was a lot to cover and it looked really good when they put it down. It's really durable and I’m really happy. I would definitely recommend Empire. I would tell my friends to give them a call, be open-minded and see what they tell them. So far, everything came in good.

Empire is the best choice for what one wants to be done. I liked their price and I had them install carpet on two levels of our home. I like that our flooring is new and that it matches perfectly. The two guys who came out and did the work were very polite, professional, considerate, and they deserved a recommendation for anything.

Quality is why we chose Empire and we’ve been a customer for the past 15 years. We've never experienced any problems and we went back to them to install carpeting on the hallways, four bedrooms, and stairs in our home. We like our salesperson. This was the first time we had him and he was very nice. They didn't have the carpet that we ordered so they gave us a better quality carpet which cost more. But it was our other choice of carpet which was very nice. Then, when they were moving our furniture, they broke our bed. Our bedroom furniture was brand-new and it has never been moved, Empire was the only people that ever moved it. But we never called about it. I'm a claim adjuster and it would be more pain in the butt to go through a claim with them than to just fix it ourselves. I thank that my husband is handy.

When the guy from Empire came over, he did a good job selling their product. The way he expressed himself was better than the other two people that were going against them. My wife wanted Empire's carpet and then we bought it and had it installed in our living room.

Empire Today installed laminated flooring in my home and it looks good. It has met my expectations and I would tell a friend that Empire is good.

I’ve seen Empire Today being advertised on television. I liked their price more than anything else and I ended up getting carpet from them. I had it installed in my family room and the gentlemen that did the work were very good. I was pleased with them. I like the color of the carpet and I’m enjoying it.

I was tired of my floor and so I got Empire to install flooring in my kitchen and hallway. There were two installers on the Saturday that they came, but when they came back on Sunday to finish it, they only had one guy do it. He was here for nine hours, where if there were two guys, it would have been done and over. That poor guy didn’t have lunch and didn’t have anything to drink. I offered him lunch and he was too polite to take anything. I felt sorry for him and he worked really hard. Empire Today better do something because that young kid was great and he did a very nice job.

I had carpet installed and after 2 weeks the carpet is worn, wrote to BBB almost 2 months later still fighting for a refund and they can have their garbage. Spoke with a Cathy and said a refund is "NOT AN OPTION" wants me to put more money towards different carpet. Beware this is not the carpet I ordered and they refuse to fix the problem. I say see ya in COURT!!! Don't buy from them. Go to Lowe's or Home Depot.

Extremely disappointed with Empire. The salesman steered me towards something I wasn't even interested in and when all was complete (albeit the workmen did a good job) the floor looked cheap - nowhere near the 2100.00 paid. Not only did I receive none of the acclaimed customer satisfaction but chased them down for months, having to call numerous times, and I mean numerous. They were in no way willing to work with me, offering 100.00 rebate to end the issue. I feel that if they spent as much money satisfying the customer as opposed to advertising, they would be a better company.

We had some carpets for our rooms and I'm very happy with Empire Today's service, quality, and cost. The whole thing was very professionally done. The carpets were put in place perfectly. They're nice carpets and I thought that the deal was very good. The representative who came out was excellent too. I had a great experience and I recommend Empire Today.

I was very pleased with Empire. They installed a vinyl floating floor in the basement. I'd also had them do some other work for me and what they had was ample for what I needed. I liked that Empire's product is solid vinyl, which was what I wanted. And it hasn’t been down very long but it has met my expectations so far. The installers have done a good job. And while they don’t speak English that well, they were very polite and nice. I'd be happy to tell somebody else that I got exactly what I expected from Empire.

I have a carpet throughout and flooring in the kitchen that were installed by Empire Today. They did my house and my apartment. My daughter needed carpet in her place, so I decided to go with them. And the carpet is my favorite among what I purchased. It’s a neutral beige, like an off white, and it's been good. The Empire guys were all good and did the job in a day. They were quick. I recommend Empire.

We had Empire Today install a wood floor for us in the living room, dining room, and hallway of our house. That was what my wife wanted, so that was what she got. She ordered everything, although I was pretty much the one who was in contact with Empire. Our new floor has already been installed and, so far, it has been working well. The workers did an excellent job. Also, everything went well with the quality of the product in relation to the cost. Overall, the floor looks all right and my wife likes it. We got a very good quality product and good work from Empire Today.

We liked Empire Today's price and how soon they could get the work done. We had them install carpet in the basement and it has met my expectations by 100%. It's also cool how it has little effects and different colors inside of it.

The sale was relatively easy with the salesperson. I managed to receive a good deal compared to competitors. The install was very good albeit the amount of dusk that was in the living room. I blame the problem on those who built the house. They never cleaned the floors before installing carpet, hence leaving behind a mess which only came to light when removing the carpet to install wood floors. The installers worked diligently and even came back two weeks later after I complained about some minor alterations that needed to be corrected.

I like the color of the carpet installed by Empire Today in our living room and two bedrooms. I had a friend that was very pleased with Empire so I went with her recommendation. I had a good experience with Empire and I like the product and they did a good job.

We needed our carpet pulled up and we needed some hardwood floors put down in our home. So, we had floors installed by Empire Today. I like the way the new hardwood flooring looks and it has met my expectations.

I wish the salesman would have let me know they had a 50 percent off sale before my purchase. I paid full price. The install crew were very courteous and helpful. But I was disappointed at not being given the 50 50 deal I kept hearing about after the job was done. I'm not sure if this offer was going when I made the deal but it was going on soon afterwards.

The salesman was professional and provided us with a discount as a repeat customer. The installers were wonderful... We're super seniors and can't move the furniture in the room and they did it all!! We tipped them (not required) and they expressed their appreciation a few times. Would HIGHLY recommend this company.

We are very pleased with our new vinyl plank flooring. The salesman was very good. The installers did an excellent job. I love the look of the planks and how easy it is to keep clean. Best of all there is no grout to contend with!

We are happy and satisfied with the professional service you provided us. We proudly show our floors to our friends and have been recommending to them all. All our friends and neighbors had priced the workmanship done and the time they got it finished.

I got laminate flooring from Empire Today for the kitchen and utility room. I liked the flooring that I saw there, which the sale rep showed me. I’ve already had some of the flooring installed and there’s more to be done, but I need to do some work to the house first. Overall, the Empire guys have always been nice and easy.

I had used Empire Today before so I had some carpet installed in the three bedrooms of my home. I like the color, style and comfort of their flooring.

I had a very good experience with Empire Today. Everything went fine. I had some laminate flooring installed by Empire Today in my home. I also had them out to put down some laminate flooring in my living room and dining room area years ago, and then I had them back to do another bedroom. So far, the new flooring is holding up very well. I have a small house and it gets a lot of wear in the living room area, wherein the flooring has been there for eight years. I have a lot of company come in and out but it’s so easy to clean, and I'm happy.

I had done Empire before and I like the new floors that they installed in our closet and another bedroom. It met my expectations.

I saw Empire Today's commercial and liked what I saw. And then, a gentleman from Empire came and he was very nice. He showed us the layout and the different patterns. I watched a program where they have the red carpet, and I had Empire install that throughout the whole household, the foyer and the living room. The installation had been fine and we walk on the red carpet now. The crew was very good and friendly and they worked diligently. They did what they were supposed to do and they were in and out. We really appreciated the service.

My hardwood flooring was installed poorly. After, weeks of leaving unanswered messages with Empire, I had an inspector come out and was told the flooring was not prepped or installed correctly. Michelle, a rep. from resolution dept., was RUDE and made it sound like it was my fault for choosing Empire in the first place. They clearly dropped the ball and now want me to pay to rectify this issue. I was just told I would have to pay to fix their mistakes. I paid 4K to have it installed and was just told I would have to pay 6k to have it removed and installed properly. People warned me and I wish now I listened. The floor moves as you walk on it, dips in on certain parts and sounds like you are walking on bubble wrap and cardboard, HORRIBLE! I WILL MAKE SURE THAT PEOPLE KNOW HOW HORRIBLE THIS COMPANY IS.

I had laminated floors installed by Empire Today in my bedroom. Empire is a little more expensive than the other companies, but I went with them because their quality is better. Also, I have purchased from them before. My last couple of times had been great. But the time when they sent me the husband and wife team, it was terrible. They were more interested in how much my insurance was going to pay, and it really was not their business. They were very unprofessional. So I told the company, “Don't send them back because you will lose my business”. Nevertheless, overall, Empire Today has been courteous.

I was looking for something dog-friendly, something that wouldn’t buckle, and something that could take water and animals. I called Empire Today and they sent somebody out. Then, they were able to get me the workers to install within the next day or two which I wasn't expecting. I had them install flooring in the living and hallway and carpet in the bedrooms. I like the color and I like the molding that they put around the floor afterward. Also, the service workers were very good in protecting my furniture and stuff. And they made sure they had to move some out of the room in order to put the product down on the floor. They did a good job.

I have a carpet installed by Empire in the living room and the hallway. They also did my kitchen about five months ago. I’ll recommend Empire Today to anybody. The people are super good, they've done a fantastic job, and I’m really satisfied with the work and the quality.

I’ve had problems with Empire Today from the start. The sales rep showed up and didn’t have as many samples as I thought he would. That was the first issue. It went downhill from there. I decided on the carpet and the rooms I wanted done. I got a call a few days later with an install date that was incorrect. I called and texted the rep a few times, but he didn’t respond. Days later I called customer service and complained that my rep didn’t respond to my attempts to fix the situation. I was asked if I wanted to file a complaint or have customer service send a text asking him to call me. I said I didn’t want to get the guy in trouble and decided on the text.

I had a bedroom and a hallway carpeted with really great installation by Empire Today and it’s just like walking on clouds. I had a friend who lays carpet and he recommended Empire Today. He said that it’s better to go with a well-known name than somebody that I don’t know. I’ve had projects at my house over a period of time and it took many days. But Empire Today could do the install in the same day. I also liked the half off sales deal they gave me and so I’m gonna get two more rooms carpeted in the late August. I’m a new homeowner and I never owned a home before. I just wanna make all the comforts of my home that I deserve to have.

I had the bathrooms, bed rooms and living rooms carpeted in August of 2015 and had laminate for the kitchen, pantry, entry, and the laundry. All the floors in the house were from Empire Today. The installers and Norm, my first salesman, were very nice. My laminate is beautiful and for the carpeting, I have the Primrose Lane and got the best padding at that time. I was also told that I could walk on the carpet with shoes when mostly everybody has to take off theirs because we got the best carpeting.

I invited Empire Today in for a consultative purpose. I was interested towards the convenience and the speed of getting them. Then, they installed a carpet and luxury vinyl tiles, which is my favorites as it looks good, on two certain floors of our house. Empire Today met my expectations.

The price of Empire Today was lower compared to other companies. I had carpets installed by them and I had my whole home done. I like my new flooring by Empire Today.

I had vinyl flooring and laminate steps installed yesterday, May 5th. The estimator ensured that the vinyl flooring and steps would match our existing floor in the dining room during our initial walk-through of our house. After viewing it after installation was completed, it's obvious that none of it matches. It doesn't even come close to matching.

On April 23rd we took off work to get this installation done. We were told it would take one day to do small bathroom and kitchen. The installer didn't call at 9 or 10 so I called sales person and he said the installer will call me soon with ETA. It's 12:30 nothing - I called sales person again - finally I got a call and he said he would be here at 2 which he was. He was by himself. Said his helper's wife was having a baby. He did not leave until 11:00 and had to come back tomorrow - so I ended up taking the rest of the week as a vacation.

I was misled by the salesman. He quoted me a price due at the time of the installation. When the installers came the COD amount was $709 different than what I was quoted. When the installer called the office to confirm the amount the customer service rep was very disrespectful and not nice.

We got hardwood floors from Empire Today and had it installed in three bedrooms, a hall, a den and a sunroom. We negotiated the price and I was well satisfied with how it came out. The flooring exceeded my expectations and we especially love what we had put in the den and the sunroom. But the crew that laid the floors was supposed to do a two-day job and they didn’t show up. They showed up here about 10:00 on a Friday morning and I told them not to bother unloading because unless they can get this done like promised, we ain’t gonna get started. They told me that I am the boss and it is gonna be done. They started about quarter after 10:00 on a Friday morning and they finished at about 10:30, Friday evening.

I had Empire Today install linoleum on my mother-in-law's kitchen floor. I saw their TV commercials and I wanted to try them to see if they were as good as they say they are. Everything about the installation was perfect. The guys who came knew what they were doing. They did their job and they left. They were very professional, congenial and they represented the company well. We were very pleased with the job that they did. The flooring looks nice. And we're thinking about having Empire do some stuff for us in our house.

I had hardwood flooring put down in my den by Empire Today and the guys did the job very well. So far, the quality is good and I like the color of the flooring.

I had carpet installed in my hallway and the steps by Empire Today because I never heard back as fast as I wanted from the company that we were gonna go with. Empire Today had the quicker service so I went with them instead. Also, the cost and the quality were very good. The carpet has an ash grayish color and overall, I'm very satisfied with Empire Today.

Empire Today just installed a kitchen floor. I had high hopes since I had received a good recommendation from a friend. I must say that the installer they sent out did a very good job, but they sent out only one person and I had pointed out that I had a lot of heavy furniture that needed to be moved. I had chosen a pattern called Golden Gate when speaking to the salesman. The installer asked if I had chosen Golden Gate to confirm order. Installer removed my old tile and prepped my floor. At this time all my kitchen appliances were in my living room along with my other kitchen items.

I needed to get the carpet removed as I have allergies. So we had luxury vinyl flooring installed in the living room, kitchen and hallway by Empire Today. The flooring looks like wood. One of my friends came over and took pictures of it to show to his wife. I'd recommend Empire Today to a friend. In fact, I already have.

Empire Today has been a great company. We had laminate and double floors installed by them in my kitchen and dining room. And the floors clean up easily. They installed the flooring right over the top of the tiles I had. While the cost and quality are around the same as other brands, Empire Today was able to work quicker and set a time frame to see the product and get it done.

My floors in the living room, the dining and the laundry room and a little bit of small bathroom and my bedroom were done by Empire Today. Then I had their guy look at the basement and he said he was gonna give me this sort of plastic flooring that looked like wood but and that my bill would stay the same. But he would not be able to do it until I pay $1,749, so I gave them a check for that. And then he said that I was gonna owe them $6,700. I asked him four times if he was sure if this was all I would have to pay, and he said yes and assured there would be no more.

We've had Empire do work for us years ago and this time, we had cobblestone vinyl flooring for the kitchen and dining room. We went back to Empire because of the work that they do and their products. It took them two days to put it in. And when the salesman was out here, he didn't tell us anything like that. He said it would take five hours to do the job but the installers got here at about 11 o'clock and they didn't leave until 12 o'clock at night.

I needed carpeting quite fast and that's what Empire Today did so that's where I went. I had them put it in my French room and I like that it’s brand new. The installers were wonderful and their representatives who came and took my order were great so, I was very pleased. I would tell my friends that if they need something done quickly and quite well to go with Empire.

We had Empire Today install a carpet in our walkout about a month ago and it turned out great. At first, I strolled around but then I went with Empire which is the less expensive choice.

I went to different storefronts and looked at carpets, and I found out that the cost was outrageous. I gave Empire Today a call and asked if they had a storefront and the rep told me that she was gonna come in with samples. She then came in, had what I needed and sold me on a new carpet. Empire scheduled it, two gentlemen came in and they took care of it all. They did a nice job. There’s one seam on the whole carpet downstairs that I can see but it’s not a major situation.

I used to live down here in Louisiana in 2005 and that’s when hurricane Katrina hit down here. And we lived down in Saint Bernard Parish. And the house that I owned down there, the only land you could see was one foot from the ridge of the house and one foot down, and then the rest was water. So, we moved out here to Slidell and bought this house. This house also had 30 inches of water in it, but the previous owners guttered it out at 3-foot and they redid the house. But as somebody doing it as an investment, they put the cheapest thing they could put in there.

They installed new floor at no cost. It was a hassle, but the floor looks good.

I had Empire Today install some carpeting in the extra bedroom a year ago and they did a really good job. So, I had them do the flooring for the two other rooms that I was putting off and I’m 100% satisfied with the experience. Their salesperson was knowledgeable and informative. The installers were great too.

I got carpeting from Empire Today when I first moved in and it’s still doing really good, and I checked out a sample from a different brand but I didn’t see anything that I wanted. So I bought carpeting from Empire, had them put it in and I'm pleased with it. I like the way it looks. Try calling Empire and see what they can do for you.

Empire Today installed my carpet before. They did a good job and gave me a credit if I needed, so I got them again to install the laminated floors in my living and dining rooms. I had cats and it was hard to keep cleaning up the rugs. I'm not able to clean my rugs like I used to. The salesman said that it’d take about six hours for them to install the floors, and it did. He suggested I move as much as I could off the floor so I moved stuff out of the way and they handled the big pieces. They were courteous and respectful. With the new floor, it's not warm on my feet like my rugs did and it's much easier to clean up. I can see the cat fur on the floor much better, and I don't have to get a vacuum and steam cleaner. Also, I like the look of it.

I looked at some products at Home Depot that I was gonna buy and find somebody to put it in but I didn't think about that very long because I didn't trust anybody. They don't know what they're doing. Neighbors will help you and then cost you twice as much to fix it. I'm very happy with the cost and the quality of Empire Today. I got exactly what I needed. I had them install laminate flooring and the people who did the work were really nice. They did exactly what they were supposed to do and it looks wonderful. I like the color and everybody who has seen it just loves it. I'm very happy with it. I've already told a friend of mine that lives in Anahuac about Empire because her husband put part of theirs down and then he was killed. It was not finished and I told her to call Empire.

This has been a terrible experience for me. I scheduled my appointment on April 26 for today May 2. I took off from work and paid someone to move the heavy furniture out of my bedroom for the carpet installation. I was called at 9 am and was told my installer should be at my home the latter part of the morning. 1 pm comes around, no installer or call from Empire. So I called them. They then told me that I was the next person and they would arrive by 3 pm. At 2:30 pm a Empire representative calls me to tell me the installer is not going to make it and I need to reschedule. With no remorse to my situation they didn't try to find another installer. They just told me I had to take another day off from work. This was terrible. I asked to speak with a manager who was not helpful at all and he also didn't have any empathy towards this situation. I cancelled everything and will NEVER do any business with Empire Today again.

We paid about 6000 upfront for Empire to install carpet and tile. The kitchen was first morning appointment. 6 other floors needed to be done and they scheduled that appointment from 4-6, I can't understand them wanting to do those many rooms so late. It is now 5:42pm, no phone call and management can't get in touch with the installers. My mother is elderly and have to sleep on the sofa because the beds had to be broken down and they rescheduled the appointment for 5/3/18. I looked at the reviews and thought this is an awesome company. I have to rethink that comment, however all monies has to be paid upfront. My logic of thinking is, you have the money so it doesn't matter to them how they treat you! I should have went to Lowe's and ordered the flooring and installation and came out happy. Customer service have you on the phone for long periods of time as well. Corporate need to change policies or hire people that want to work.

Empire Today needs to stand behind their word. I had them install carpet, hardwood flooring, and ceramic bathroom tiles in my home, but I had problems with the installation wherein they told me one thing and they didn’t stand by it. Also, if they tell their customers they're gonna be there at a certain time, they need to do that.

I was looking at one or two other options and went with Empire Today because we were pretty confident that they would be able to get in and out in one day. Also, the cost and the quality suited us and were preferable compared to the other brands. We had them install engineered hardwood floor and I like the appearance. But there is one piece that they left and they called me. And the trim in our sliding doors looked like it could have been sealed up a little bit better. I haven't done anything about it myself and made that comment to someone who called. But it's not a big deal and we got to follow up on it yet. I would recommend them to a friend. I have used them before under a Luna brand and they seem to do a good work and we can count on their guarantee.

We looked around and Empire's prices were relatively cheaper than the other brands. We had carpet installed in the hallway as well as in my TV room and in our bedroom which are both exceptionally large rooms. The installers were fantastic. I used to run businesses so it was very nice that they were so helpful and willing to move and put stuff back together the way it was and they never complained at all. They were very professional, got the job done and cleaned up after themselves. Also, everything that the salesperson said they would do, they did. I’m 77 now, so I know what it is to have good customer service and they did it well. Everybody who comes since we replaced our old carpet says that it's a nice carpet and that it feels so good. The quality is excellent. It was a great experience.

I got some tiles from Empire for both of our bathrooms and had them installed about 5 weeks ago. However, we weren’t really happy with the people that installed it. The Empire contractor that did it left the house a mess. However, we love the tile and the Empire rep was great.

Installer arrived today 5/03/18 and did an excellent job finishing the installation of the laminate, baseboard etc. We are now 100% satisfied.

I was very disappointed with the customer service I received. The salesman came to sell the product was not knowledgeable about floors. I got the impression he just wanted a sale. I gave a $500.00 deposit. On the day of installation they were unable to install because of issues with the subfloor. The service was cancelled. Where is my $500.00 deposit? It is still being processed. I paid by electronic check. The money was taken out of my account instantly. It is now a month and I still don't have my deposit. I have called and called and talked to numerous of people and all I can get is it's being processed. When people take your money for a service and it was not performed the money should be given back instantly the same way it was paid.

On April 2, 2018 I met with a salesman of Empire Today to select carpet. He was pleasant, professional and helpful. Due to a busy install schedule the carpet could not be installed until April 13th. I agreed to the date and 1130 install time. I had to take the day off work for the install and it was important for them to be punctual. The scheduler called me at 10:30am and stated that they were on the way. At 11:30 I called and again, I was told they were on the way. I waited all day and did not receive a call until 330 from an installer that claimed he was at my house when in fact he was not! I continued to attempt to contact a manager and did not receive a call until 530pm. The manager identified himself as Chris **. Despite being a manager Chris was unable to provide me a reason why they were a no call no show. He was unable to provide me any information at all.

Empire Today offered to move all our stuff so we had them install carpet in our living room and dining room. I like that the carpet is new and plush. Also, it's supposed to be pet-friendly. Its cost and quality were good and I was happy with it. However, they broke a couple of things in some of the ways they installed when they were in here. But they're taking care of it and other than that, it was a nice job. So, if a friend is thinking about using them and asks me about them, I would tell them to go ahead.

I bought carpet, laminate wood floor, and vinyl from Empire Today a long time ago and I'm getting the rest of it installed. I checked another company but I like how convenient the installation is with Empire where I can pretty much change the dates. They've been very convenient with me and helpful with my installation dates. Also, the price was really good and Empire is competitive.

I've been living in my home for 11 years now and the last carpet I put in was 11 years ago. My son got a business going and he always gets Empire Today, so I told him to call them up. Empire Today installed a new carpet that was grayish in color in my master bedroom, which is the only room I wanted right there because I didn't want anything else done. My wife decided on the carpet, and it is nice and I like it. Empire Today was very professional and if I have to come back again then I would call them again.

I had carpeting in my den installed by Empire Today. I liked the color, and the installation went good. However, I have a big entertainment unit in my den, with my TV in the center, with the cable box. That was taken loose and I can't get the lights on it to come on to nothing in the world. It happened while they were installing because they had to send in units up in the air in order to get underneath them. I have told about this to Odell, the gentleman who sold me the carpet, about it as well. Nevertheless, Empire Today was polite.

VERY VERY DISAPPOINTED - we agreed to save money to do demo our self. Took 4 days off work did all the demo. Lost the use of appliances and then on the day of installation of kitchen and hallway flooring - took dog to daycare at our expense - only to receive a call after 9 am. Installer called off - cant do it. We said, "Unacceptable. I cannot just take days off of work whenever", the supervisor said she will try and find someone else and call back but a guy called and said they don't even have the product. Offered $50 discount - big deal. It cost $150 for dog to go to daycare. THE GREAT CUSTOMER SERVICE RESPONSE, "That is all I can do - you can take it or we can cancel the order." WOW. I will never recommend your company to anyone... and this is also going to put on every social media site I can to let every know. Your company offers next day installation - I wonder how you handle that when you have an installer call off???

I had Empire Today install luxury vinyl tile for my home. We considered other brands but Empire was cheaper because we had to have our carpet taken up. They took the carpet up, put the flooring down and trimmed it out. The sales rep was courteous and was helpful with the experience. He told us everything we needed to know, and he gave us the best price he could give us. I recommend highly Empire.

I watched what Empire Today advertised, and I knew I couldn’t get it down here from local as soon as I wanted. So, I went with Empire based on the timing. First, I had carpeting and then, later on, I had the wood floor put in. Two days later, I had the bathrooms tiled. The flooring met my expectations. I wanted tile rather than linoleum, which I had in the bathrooms, and one had gotten something on it that wouldn’t come up and it was frustrating. The other one had been damaged, so I wanted it replaced. But the only problem was the one that they replaced, the john leaked after it was put in. Also, there were a million things that happened. I just got the phones back today and it has been almost a month since they put in the floors.

I was happy with Empire Today. I had two homes done by them and the last one was done just a little over a month ago. We had two bedrooms, a hallway, and a living room done. We had trouble with them at first but we got it all armed out and the installation went great.

We had a carpet installed by Empire Today in the hallway of two of our buildings. It was a commercial gray carpet that I needed. The reps were good and very helpful. They discussed what products to use. My experience with the installation team was very good. I'd tell a friend to use Empire Today. They were very good and the work was done in a timely fashion.

Empire Today was cheaper than the other flooring companies and the brand was almost the same. My wife chose their product and they installed carpet and padding in the bedroom. My favorite thing about it is its color. Our experience is great and I’ve told several people about them. I said, “Sent in your home. The guy comes with the carpet.” And, “When you pick it out, better bring home now.” I also said, “Not to run around the state looking for carpets.”

Empire Today is easy to deal with and does a great job. I’m very pleased with them. A friend who had used them referred them to me and they did my basement a few months after a storm. Then we had them back to do the carpet upstairs. We got to upgrade a padding and I love the carpet and the padding. My sales rep John was great and he was also the first guy who came before. We called him to come back and measure for upstairs. And then the installers that we had out the second time were also great and very efficient. The new floor installed absolutely met my expectations so far.

I had a carpet installed by Empire Today in my bedroom, the stairs, and upstairs. I was thinking about going to Home Depot but the price was a little better through Empire. Also, I liked the quality. It’s a nice, brand-new carpet. There were a couple little spots here and there since the installers were going quick, but other than that, all in all it’s good.

The guys that came and installed were wonderful, very friendly and helpful. They knew what they were doing and were very clean with their work. Everything was taken out and cleaned up. And I’m very happy with the carpet and with the price. So, it’s a win, win, win.

We had a vinyl floor installed in the basement. I have to say they came to our house the day we called which I liked. Mistake number one. I didn't ask for a detail pro format of what the price included. The salesman gave us a price and we agree to finance. Never again. Please make sure you ask for what you are paying for and sleep on it. Because we may had find a better deal somewhere else. The floor is sooo bad. I cannot express how bad it is. It looks like something I would have done. I wish I would have done it actually because it would have cost less. The floor has pockets of air everywhere. When it was being installed we mentioned it and the man showed me what I can do. Really?? It is like I paid to have something done professionally but I am going to do the work? Then he said the glue will settled it will look better. When he said that I was so frustrated already words couldn't come out. I just left and let my husband dealing with it.

I'm very unhappy with the service of this company. The sales guy sold us great flooring. We loved the price and the time frame in which the work will be completed. So we scheduled the next Saturday to get our floors done. They were a no show. Ok, so we gave them the benefit of the doubt and scheduled for the following Saturday. They come out. Get started. At the end of the day, only our hallway was completed. The guys told us that they didn't have an order for the stairs. We called the company and they informed us that it was in the order. They left and we scheduled another day so they can come out and get the work completed. So the same guys come back out, walk in our house and say, “Oh we can’t do the stairs today, you need to take your railings off yourself.” I was frustrated because you could have let us know that before you came back out.

Empire Today worked on our dining room, living room, and hallway about three weeks ago and we’re satisfied with what they've done. Their rep did fine and explained everything. We had a choice and it was somewhere close, but they couldn't match up the color that we had. We ended up doing more than just the hallway. The installers did fine but we spent two months just trying to get them up here.

I had Empire Today put down a vinyl floor in my kitchen, dining room and foyer. And I had carpet put down in my living room. I like the way they look because what I had down was 30 years old and they were really worn. I had carpet in my dining room, and I had them to take the carpet out and put the vinyl down which is a lot easier for my dining room. If you're patient enough to let the workers do it and it gets done, then it’s worth it by seeing how it looks. It's a lot of work to move your thing out of the way so they could do it.

Empire Today installed carpet for me in two bedrooms and a living room. I have called other flooring companies and I didn’t like their attitude or the way they talked to me so I canceled the meeting we’re supposed to have. I’ve dealt with Empire and I like their presentation, the price and the work. So, I didn't switch to another company and I keep calling them over and over. The workers are very professional, friendly and very respectful, which I like. I’m satisfied with the product and with the way things go, and that’s about all I look for.

We signed a digital contract for Empire Today to install new carpet on 4-13-18. We received a system generated email regarding our scheduled install date of 4-25-18. It stated the install would take place between 8am-6pm. My husband and I did everything noted in the email by removing all small breakable items and really most heavy furniture. It was in our contract the install team would move the heaviest items. On the "date of install", 4-25-18, I began to call the company letting them know that I have not received a call from the installer and that it was getting progressively late in the day. I had to call numerous times to get any information, even then, they refused to tell me what was going on and when to expect the installers to arrive.

We bought carpet for our bedrooms a few weeks ago and have had an awful experience with Empire Today. First it was hard to tell the colors from the tiny samples, but the salesman (who was really nice) advised us that the color of carpet gets lighter when installed and that the one we were looking at would be good for us having kids and dogs. We almost went with a darker carpet hearing it would be lighter, but ended up sticking with the shade lighter, I'm so glad we did because the carpet looks so much darker in our room and I wish we would have gone even lighter. The carpet doesn't match anything! So now we have to re-paint our walls, and I guess just deal with it not matching our bedroom set or wood floors. The carpet isn't good for pets and kids like we were told because it's so thick we can hardly get a vacuum through it, making it very hard to clean.

My experience started out great with my salesman, got a Little Rocky with my appointment having to be rescheduled and I lost 2 days of work! However the installers made up for all of those mishaps! Once the arrived to my home they were courteous, great customer service skills, they handled my furniture with great care! They were careful not to damage my hardwood floors, no scratches on my wall. They replaced everything back just as they found it! The carpet looked great after the install! The cloud 9 carpet is just that CLOUD 9 GREAT QUALITY! I am more than pleased with that! The manger Larry called me back and resolved the issues that I had with the missed install. We are all good, he was a man of his word! Thank

I've used Empire Today off and on for years. I had my living room carpet done three years ago, then I recently had wood floors put in two bathrooms and two bedrooms and everything was excellent. I was very happy with their service. I like the color I chose on both of them. I recommended them to friends. One had her house carpeted with them, and another friend had wood floors put in.

Salesperson was helpful, installers were not. No surprise there. They barely spoke English. They barely cleaned up the fibers dropped throughout the house. They had to borrow my tape measure. Banged the crap out of my walls, not only with dragging in the carpet but by taking down bedroom doors and gouging my newly textured walls. Had to spackle and repaint. Also in removing two bedroom doors and three closet bi fold doors, they just placed them in no particular order without marking them. When I had to reinstall it was a blast. They also neglected to offer to trim the doors down, I asked and certainly would have paid extra but they declined to do so. Overall, salesperson was okay and actual carpet installation was okay but the other issues left me less than floored...

Empire Today offers a quality product at a reasonable price and they are fairly good at their customer service. I also like the fact that one of their representatives could come to the house to show me their product and that’s a little more convenient for me. I had wood floors installed in the dining room and then carpet for the rest of the upstairs. There were a few issues with scheduling but that’s the only thing that got a little bit tricky. The carpet is a nice quality and it seems to be holding up well.

It's been a couple of months now since we purchased PERGO flooring from Empire Today and had it installed. Empire had a sale going on then, which is why we chose them. They got good marketing with a jingle too. We've had PERGO for years and years. And so, we just got our flooring redone and it's good to get the upgrade of the PERGO that's a little more waterproof. With the older kind of PERGO, if any water gets on it and it stays and we don't see it, it will buckle on us. So this is the new step. The product we got is like a plastic flooring that looks like wood and it's gorgeous. We like the wood grain look to it. We didn't want to put wood down for obvious reasons plus we also have pets. So this one feels a lot better if the pets have any accidents. I can just quickly wipe it off and then it's over with. It doesn't take a lot of cleaning and I don't have to worry about waxing it.

We had Empire Today install butterscotch hardwood flooring for us. We liked the price and the way it looks so we picked it out. We liked it so much that we did it in the living room, dining room, kitchen and powder room as well. There were two people that came out and they were very good, clean and professional. They pulled up the carpet and the padding, swept, and they were very precise. They got here about 11:00 o’clock, but they still got the job done in one day.

I got laminate flooring and chose to purchase from Empire Today given the convenience of not having to shop around. Their rep Brook came to me and she had samples for me to look at. She was very nice. We then had Chris for the installation and he was also very nice and did a good job. He left everything clean and I was very satisfied. Having the new flooring, I really like the look of cleanliness without the carpet anymore. It makes the room look bigger too. Empire Today does an awesome job and I would like to be able to purchase some more flooring from them later on. I would also recommend that people try Empire Today. They’re really good, dependable and courteous.

I tried to find a place where they work with a budget and I chose Empire Today. They advertise on TV so much and they have discounts. They installed carpet in my home and the work done was very good. I also tell others to for it when they ask about going with Empire.

I had Empire Today install laminate flooring in my living and dining rooms and it was a wonderful experience. I considered other brands but the price was higher in 95% of them and the quality was not made in the USA. But with Empire Today, the price is right, the quality of the flooring is good, it's made in the USA and the padding is wonderful. I also like the wood grain.

Your installers did their job, What made me feel like a "lowlife" was your demand for payment before job was even started. We gave you two grand down, you wanted the balance before work started. I wonder what your customer base is???

Empire needs to have a serious board meeting and address some serious issues. First let's begin with the salesman. A typical salesman friendly, smiling and playing at the same time. I had to call the salesman more than 5x to get him to correct the bill that was sent electronically to my email. He had the wrong deposit down. Frank promised same day installation - IT DID NOT HAPPEN! Installation took from 10:30 a.m one day till 11:30 p.m one day, and the next day 12noon until about 3 p.m. Promised furniture will be put back in place. I had to put most of the furniture in place. I asked Frank over and over for an itemized bill and he tells me he cannot give me one. It's a 50/50/50 and everything is included, and can't break out installation/flooring/padding that goes underneath.

I'm dissatisfied with my experience with Empire Today. I've taken all the pictures and made all the submissions but was denied a refund. I don't want additional services and no longer want services from Empire. I've waited forever with the hopes that this company would do more than deny me. I did everything you've asked and then just tried to live with the problem. I refuse to continue with that choice. I had a stroke and then another and lived through that... I will not let Empire make a victim again. I will sue you for all expenses related to the cost of the product. Additionally, I've had to be treated for ADDITIONAL stroke related issues that I'm certain were affected by my experience with Empire added to my emotional stress, mental fatigue, and inability to resolve this issue. Please do not have Socorro ** contact me on this issue as her assistance did little for me.

We had a laminate install from Empire in our living room, dining room, kitchen and hall. It was a very good experience from beginning to end. Had great customer service and the installers were very professional and done a beautiful job. We are very happy customers of Empire!

Laminate install - The guys were great workers. Took very good care of my home and were quick on install. I have since found 2 small chips in my flooring so I’m a little disappointed in the quality of the product. My previous purchase is much more durable.

I had a living room carpet installed by Empire Today. There is a seam in my carpet. They have come 3 times to repair the seam. They just keep moving the seam. I am in contact with a representative from their customer service team Diane. They have stopped returning my emails. I want the carpet removed and my money refunded. The problem is they have people installing carpet that don't know what they are doing. I too was caught up in their marketing. DON'T BELIEVE THE HYPE. GO ELSEWHERE. This has been going on since before Thanksgiving 2017. It is now April 2018. Every time I walk in my living room I see the seam. I get angry every day!!!

We had Empire Today install carpet in the entire upstairs of our home. They responded back very quickly with their quote and we were able to get it scheduled right away as well. They were easy to work with and the new carpet has been awesome.

I like the flooring sold by Empire Today. I had them install a laminated flooring on my living area and bedroom and they came on time and did an excellent job. Also, the flooring made the house look better and it's durable and easy to clean. It was a very good experience.

We had Empire for our floors downstairs and I like them. We got them again to install carpet going up the stairs, in three bedrooms, and the hall. The salesman who came to the house is very nice and showed us carpet samples. The installers were very nice also. Our experience with Empire Today was very good.

I had previously used Empire Today, so when I wanted a carpet to match whatever else I had in the house, I used them again. While their customer service has been good, I was disappointed with the installation this time because they damaged the stained molding around the floor where the carpet was laid. All the molding was marked up and I didn’t know this until the installers left. I had to call my painter who stains to come, take a look at it, and see how much it was gonna cost to repair it. And since the installation was subcontracted, the contractors sent me a check. Nevertheless, I was satisfied with my experience.

I met a carpet salesman representing Empire. He brought samples and padding to my house in October 2017. We agreed on a particular grade of carpet and the installation was to begin at the end of the month. The carpet was installed and within in three days, I called and asked for an investigation into the poor quality of the carpet. After three months of back and forth phone calls. Empire has refused to reinstall the carpet and has told me that I need to get my carpet professionally clean and provide a receipt. Then after the receipt is provided they will then make a decision on next steps. I will never ever recommend their services. I will be uploading pictures of their poor customer service and installation procedures.

Horrible experience. After WE moved heavy furniture to make it easier for the installers, they didn't show. Called early morning and told we were not scheduled. From there... mistake after mistake. Multiple orders. Some stairs make horrible creaking noises that they never did before. The laminate flooring has a crack on the stairs. The laminate pieces in the hallway have a huge gap between them. The vinyl in the bedroom has huge bubbles. The vinyl in the bathroom is pulling away from the tub. Installer put a hole in our wall during installation. One installer was so horrible that they yelled out their helper and had the helper stay in the truck for most of the install. Very unprofessional. We did not want him back for numerous reasons and told Empire that, yet they sent the same guy not once, but TWICE, causing us to have to reschedule their appointment to FIX their MISTAKES.

Since people were bragging about Empire Today, I went with the television commercial and I was very happy with them too. I've also recommended Empire Today to two people so far. I had carpet and tile put in the bathroom and I love them. The tile is different than the regular. The people said that it is warmer to your feet and it is. The sales reps and the people who put the products in were very nice. They also came back and corrected one of the mistakes, and I was very happy with them.

Giving one star is very generous. First off the carpet was install and my linoleum. The carpet started lifting the first day at the seams, the linoleum is cracked where the carpet meets the linoleum, I finally get someone out here after sending photos and having the manager come out and see for himself. 4 times they scheduled someone to fix the problem, 2 of those time I took off work to meet someone to fix the issues, and NO ONE SHOWED UP all 4 times, not even a courtesy call.

I looked at a lot of different places, but Empire Today got stuff going on and guaranteed certain things which was why I went with them. I had a wood floor installed in an office, a full carpet throughout the house which is in the living room, dining room, hall, and had a vinyl entry, an oak floor put in. My favorite of the flooring is the Berber carpet which you can’t go wrong along with an 8 lb. pad which will last a long time. Also, the wood floor that was put in the office and the 50-year warranty that will last us as long as we are in the house. The vinyl entry way too, because of its durability as far as getting wet. The new flooring has met my expectations. The installers and the salesperson were great.

We had carpet and laminate from Empire Today and these were installed in two rooms. It was at 70% off sale and I thought that it would be a lot cheaper than it was. Empire’s representative was good and made a good presentation. He convinced us that the product was good. But the installation, the first time, was not good at all. For the laminate, we had to call the installers back and it’s all right now. But if someone asks me about Empire Today, I would tell them to forget it. The work should have been done right the first time.

Empire sent a rep who was grossly unknowledgeable about flooring. By his admission he had only been "selling floors" for three months. I had to explain to him why I didn't need underlayment, why it was important to remove and return the baseboards and why I would not just accept his continued verbal assurance of all inclusive would cover everything. When I pressed what exactly all inclusive covered he could only tell me "well you know, everything". When I asked about the baseboards he assured me it was included and after I insisted he verify with his manager, he had to admit it was extra. So I guess "all inclusive" does not cover "everything".

We had the most horrible experience with Empire flooring... we were to get laminate and rugs installed throughout our entire house. They set up installation for laminate one week and rugs the following week. After my husband takes a day off work to have the laminate installed they call the morning off to tell us the product was not there. As my house is torn apart so we could make it easy for the installers this is not what we wanted to hear. So they reschedule for the next 3 days. I call them the day before install and that is when they DECIDE to tell us that floor is no longer available. REALLY you wait until install time to tell us. So with that being said we have CANCELLED all services with EMPIRE. As we are business professionals this is NOT GOOD customer service. We WILL get our 10% deposit back into our account. Shame on you Empire. This is pretty hefty sale that you lost...

Empire Today's quality was good and the price was a lot better than other companies. We had them install carpet in three bedrooms in our rental property. They did a good job and I like the color. I was very happy.

I've shopped from Empire Today for years and I always come back to them. I like their people and the way they do things. They clean up good and they put the seams and stuff in a place that you can’t see them. I also like their carpets and how well they wear. Most recently I bought a carpet for three of my bedrooms and my living room. My house is so dark so I got the light colored one. However, I have one thing that I gotta have them come back out and redo and I’m having trouble with that. Other than that, I like the way it holds up.

The guy from Empire Today who came out twice and installed the carpet in our two bedrooms was great. I also like the color of the carpet we purchased from them as well as the product's durability. It's a good carpet.

My son got some flooring samples from Home Depot and I looked at them. Empire Today had a sale going on at the time, so we called them out. They came out with books and showed me the flooring they had, which we had already seen, so I said I would take it. The Empire guy gave me the sale price and I said I was happy with it. I’m on a pension and what I liked too was that, when I asked the salesman how long the price he quoted was good for, he replied that it was good forever and it would be good even after two months. He also said, "Whatever quote I tell you, that’s what you’ll get the floor at. I’m not giving you one price, then you’re gonna call and they’re gonna say it’ll cost $2,000 more.”

Empire Today had the lowest price that I was wanting, so I purchased carpet and padding from them for the whole house. The carpet's color matches and so far, the flooring has met my expectations.

I wanted a new rug and Empire Today came to install it. I like the rug and the ease of doing the whole thing with them. They were very good and were able to meet what I expected them to do.

Empire Today’s cost compared to other brands was very competitive and I like their product, the size of the boards, the colour and the fact that it’s so resistant to scratching. Also, they serviced our neighbours and they did a very fine job over there, so we had Empire install engineered laminate flooring to our entire bottom floor (living room, dining room, kitchen, and hallway). Their workmen are very competent and accomplished and we enjoyed having them in our house. We were very satisfied with Empire and I would recommend them.

I had Empire Today install a simulate wood in the living room. Empire came to the house and showed us the product, and they were having a special deal on it. The installers were very professional. The flooring looks nice and we’re happy with it.

I have the shades for the windows installed in the kitchen and bathroom by Empire Today. They were the first company I went for and I was trying to get it done quickly. I like them and they have met my expectations.

I was going to have laminated flooring installed and Empire Today could do it immediately. We had them install it in the living room, kitchen, bedroom, and the hall. There were chips and they came and fixed it for us. The flooring is really hard to keep clean but I love the baseboard.

I have hired Empire Today a long time ago when I was living somewhere else. I was very satisfied then and the price was reasonable. So, I went ahead and called them back to have vinyl flooring installed in the great room and the kitchen. The experience was very good and the flooring is very nice, attractive, and appealing. It hides dirt but I clean it. I try to wipe it down at least twice a week. I like that it looks like a wood flooring and it's easy to walk on. I'm very pleased with everything.

My review is for the delay in the laminate installation. Our schedule for installation was rescheduled 3x. First it was April 13 so we moved all our furniture in preparation, then they said they don't have the materials yet so they moved it to April 18th. Fine, we said we understood, then they moved it again to April 19th without an explanation. This morning I received an email stating that it will be tomorrow April 20, reason was they don't have the materials yet. I am so disappointed, I want to cancel but I already deposited money and who knows how they handle refunds with this bad experience (promises not delivered). I will never recommend them to my friends. I will add the receipt for verification when we reconnect our scanner as currently everything is unplugged and moved.

The other company we were looking at had similar products as far as the flooring was concerned. But we really like the actual floor, its color and texture, that we got from Empire Today. Also, the cost was about $1,000 cheaper and the other place we looked at didn't do the floorboards. We would have to do those ourselves, whereas with Empire, part of the installation was the floorboard. The product, service, and cost were the three major deciding factors. We had a laminate floor installed in the kitchen, living room, hallway, and then the two bedrooms. And it's great. We love it.

I like the ease of dealing with Empire. The last time, we had carpet installed in the bedroom and my favorite feature is the color. Also, it has met my expectations.

I'd be 71 years old next week and Empire Today is a name that has been in my head since I was nine years old in New York. I had carpeting installed by Empire and everything was okay with the experience. The first carpet was done in my bedroom and closet. The second was done in my parlor and the third was done at some steps. The man from Empire was friendly and did a good job in a timely manner. So far, the flooring that I got from Empire is okay.

I had one bedroom carpeted by Empire Today and they did a really good job for me. I saw them on TV quite some time and I said, "Oh, maybe one day if I decide to get some, I might try them", and I did. The carpet is really good and I like the colors very well -- it goes well in our bedroom. I'd recommend them to a friend.

Warning: Dishonest Business - After viewing numerous Empire Today commercials that advertised 50% off the total flooring cost "of select hardwood styles", I called for an in-home estimate. I met with their rep, Jack, who was very personable. He measured my rooms and gave a verbal estimate for the job. Not surprising, the hardwood style that I selected did not qualify for the half-price sale. I asked which styles did qualify. He was not able to say at the time. As the job was twice as expensive as expected, and not 50% off, I told him I would need to wait at least 6 months or so to be able to afford the work. I asked for a copy of the estimate. He said he would email it to me.

Empire Today does not back their installation - Purchased carpet 4 yrs ago. Carpet is buckled in several spots in both rooms. Contacted company. They will fix it if I pay a fee. The carpet did not hold up as destiny purchase. My guarantee mentions no time frame for installation. However the company says one year. Never have I had carpet do this. The company wasted my valuable time back and forth only to say they would only fix if I pay them. Buyer beware. This company lies. I want my carpet fixed before some gets hurt on it. I think they should fix it since it’s not that old.

Our house is 30 years old and my wife and I decided it was time to get new flooring. My wife looked at a couple of flooring brands but then due to word of mouth, we decided to go with Empire. I had some carpeting and laminate installed in my kitchen and living room by them. The installers were very hardworking people. Since the installation, we've been very happy with the flooring and we like its color.

We had our kitchen flooring installed by Empire Today. Their technicians were really nice and they came on time. It was a father and son and they were efficient and they did a really good job. They put the linoleum down on the flow and it looks like tile. It's really pretty. While I thought it was a little pricy and that with the 50% off, it was still expensive, it's still really nice kitchen flooring.

I have a price quote from Home Depot for carpet installation $1460. I showed this to the salesman. He said, "We will match the price. $1800 taxes included." Paid it in full with the Empire credit card. Gentlemen came to install carpet, "Ms. you owe $300." Proceed to call Empire. 20 mins on hold. They made a mistake. I don’t owe it, I hung up. Call back for confirmation number. They say I do owe the $300 again. Why would I use Empire if I had a cheaper price!!?! Why would I agree to pay more at the door??!! I was approved for $2500 on the credit card? Carpet is being install as I type this. I’m not paying the $300. Needless to say I will never use you guys again. And I will spread the word.

Waited 7 days for estimate appointment - We were going to order 3 rooms of carpet, 1 room of laminate flooring and 4 - faux window blinds and was told person would be out between 11-1pm. At 1pm I get a call from a sales manager saying that his man got tied up on a big estimate. I said all he had to do was call us and we'd make other plans. I also said this is no way to do business. This person said, "Oh well, guess you do want to do business with us?" I couldn't believe the attitude of this Jerk of a salesman manager? We went to Lowe's and will be ordering all our needs from them. I say screw Empire, before they screw you!!

We had some carpet installed in our home in Houston by Empire Today a few months back. I’ve been working with Empire for quite some years, so that’s why I always call them when I need carpet. I got some carpets from them before the flood, and then after the flood we had to get some more carpet so I got in touch with them. I didn’t look at other companies anymore because I was pleased with them. I liked the pricing, and I was just satisfied with everything. They did a good job.

We love our carpet and tile. The process was smooth and pain free. There was a miscommunication about delivery and being in a different time zone did cause delays. Once they came they were respectful and did a great job.

The floor that I had before was tile. It was very old and had all kinds of cracks in it, and it looked really bad. My daughter told me about the flooring of Empire Today and it looked really nice. She had gray vinyl flooring installed by Empire in my kitchen. It was very expensive and it was $1,600. They wanted $40 per piece and I gave them that amount, but I don’t know why the price was so high. The flooring was way overpriced and it should have been $800. But it's nice and clean, and it makes the kitchen much prettier.

Vinyl flooring installed in January, 2018 is buckling on several steps and landing in my home. Delay in making repairs. Scheduling new customers before repairs due to a sale going on. Installer came yesterday at 7:00 PM when due between 2:00 & 4:00 PM. Installer did not have glue to repair. Installer due today by 7:00 PM. Called and stated he hopes he has enough glue. Contacted local office and spoke with Corey and Wanda. Called salesman Frank **, no return called. Went on Empire Today Chat, no help. Job No. **.

Very pleased with the representative coming to my home and showing me different types of flooring and discussing finances. The installation was excellent. Very nice guys worked hard all day showing me how they were progressing and made sure I was happy before they left.

We are very pleased with the job that the installers from Empire did in our home, as well as the sales rep, Kim, who did a wonderful job. Each installer and Kim were all professional, efficient, and made sure we knew what was going on from start to finish. Would have used Empire years ago if they had been servicing our area. Would recommend them to anybody.

The flooring is really nice, looks better than expected. The installers worked very hard and were a pleasure to deal with. Some misunderstanding about cost, but thanks to my salesperson and the Empire Today Team, this was settled with a nice discount.

The following was sent to Empire and I have yet to receive a reply to date. 1. Installers broke one of my outside ornamental lights fixtures and did not report it to me. I captured this incident on camera. 2. Empire sent a notice I would receive a discount if I called for installation. I called and the agent took my information and said someone would call me with discount on my final bill, no one has called and the work is completed. 3. Never received a formal invoice stating work done and amount paid.

Ordered blinds for a new house, the rep indicated 2 to 3 weeks for the blinds to be delivered and installed. The order was placed and deposit was given as requested. The rep said someone will be calling for final measurements in the next day or two. No phone calls for couple of days, contacted rep and was told to call 1-800 # but certainly should have been contacted by now. The 1-800# said they needed to call the local office and someone would contact me, would not provide a contact #. After 24 hours no phone call, called 1-800 # same response, called rep and they arranged for final measurements. The representative taking the measurements had no knowledge of order status, have to call 1-800#. After calling the 1-800# numerous times and getting the same response "24 hour call back" which never happened any time, followed up with the rep and no one could provide date order would be delivered.

I considered others, but when I spoke with Christopher, it was a great deal. I love he was professional and honest. I liked him, so I just went with Empire Today. The cost was reasonable. It played a role in my decision-making as well, and I'm loving these hardwood floors. My husband was home for the installation and he said the team was courteous and timely. It didn't take them that long and they did a wonderful job. I would like to do my whole upstairs with the hardwood in the near future, and when the time comes I will reach out to Empire to have the work done. I am optimistic that I will still get the same quality of service.

So we had someone come up and measure, we paid in full and set up installation for the next day (per your advertising) and waited all day. Called and they said "Oh - we don't have you on the installation calendar". Ok - we scheduled it for the next Monday and confirmed and took a 1/2 vacation day -- Again we heard "Oh - we don't have you on the installation calendar". Forget Next Day Delivery -- I'd like them to actually SHOW UP!

I am extremely dissatisfied with the quality of the installation of my flooring. The flooring itself appears to be ok however the trim looks like an amateur did it. And it took 2 additional trip to complete the installation. They started it without having all of the materials which is unprofessional. I was told halfway through they didn’t have enough trim to complete and they didn’t know when they would have it back in. Then I had to call to find out when they would be able to do it. Always talking to a different person each time. Then different people came to install it when the material was back in stock two weeks later even though I was told by several people they only are out of stock on any item 1-2 days.

1st mistake was they came with the wrong carpet but was labeled correctly so they insisted that the 1980s dark brown apartment carpet was the one my wife picked out. I had to have the sales rep come out and confirm they were wrong. He promised to contact me within 30 mins to resolve the situation. I finally got a call 6 hours later from a warehouse rep to have the correct carpet installed next day. 2nd mistake was it never made it on the truck! I'm scheduled to HOPEFULLY get it installed on their 3rd try. I asked for a supervisor to contact me and make things right, no one has called, no sales rep, no customer service, no supervisor. If this was a restaurant we would get some type of personal apology and compensation for all these mistakes.

We used to go to a place called Carpetland but one of my friends recommended Empire Today, and we had bought a saw wood entryway and two different kinds of carpets. The cost between the two companies is not too different, but the quality of the workmen is. The Empire workmen really did it quick and they cleaned up after themselves. Also, the representative we dealt with was real good at helping us decide on what to get and they could be there in a few days. So, I'd definitely recommend Empire Today.

I've used Empire Today before and I like the workmanship. Other brands don't even have what I wanted. I've used Empire again this time for some upgrade I did with the carpet and they installed hardwood in 2 rooms. Others should also call them and try to catch the two for one.

We hired Empire Today to install carpet in our living room and two little sections of tile. The tile work was OK for what it was however the carpet is terrible!! Our experience started out very unprofessionally when the salesman had to take a phone call to stop his car from being repossessed. That should’ve been our first red flag! We have pets, which we told him from the start, So we wanted a darker carpet. He found us a gray told us it was the darkest they had but it was Stainmaster so we’d have no problem. I have had to clean the carpet multiple times stains keep coming up. I have thousands of pulls in the carpet and they did not install the metal carpet strip between the carpet and the tile for a static reasons. Sounded like a good idea except now the carpet pulls up from where the tile is.

I heard about Empire today from a neighbor. Due to convenience, I had carpet installed my home by them. The cost and the quality was good. Also, their installers were very professional and helpful. Since the installation, I've liked the durability and stain resistance of the carpet. I highly recommend them.

The Empire Today sales rep, Mike, was awesome and super helpful. He was very flexible and he came over twice just so I could really make up my mind and he lugged all the samples with him at the time. He was really open to all of our questions and he did a nice job. We had three different bids and after considering the price and scheduling, we used Empire Today to install tiles in the kitchen and laundry. I love the look of the flooring and the durability. And also, I've already been recommending Empire Today to others.

We had a carpet a couple months ago. And we had the installer from Empire Today come to take measurements for the blinds that we’re going to have in a few weeks. We got estimates at a couple of different places and the cost was just about the same. However, I felt like Empire was more assertive and tried to get the carpet placed quicker. We like everything about the carpet. We like the color, how it feels and the guys that installed it couldn’t have been any better. It was a great experience. When you decide to have these things done you kind of want it done quick and they were very much about that. Bob is who I’ve been working with and his very easy to work with.

Empire Today was handy so I had them install carpeting in one room of my home. The installation was alright and the new flooring has met my expectations.

A contractor came out at the beginning of March, so I'm happy with Empire Today. Since the seams were beaming up when I bought the house, I went straight to them because I always saw their commercials. I had a laminate rocky mountain installed in the dining room. It also matches the kitchen. It has a gray look. Dianne showed me different ones, and she said “This will match the best”, and then I picked that one. It was well done. They’re reliable in coming to the house to address our needs and scheduling is pretty flexible and one can finance.

Empire costs a little higher than the other brands but I think that their sales rep with his knowledge is what sealed the deal for me. The installation team were also fine. And I love the flooring. The only question I have is I think we paid to have them move furniture from that room and the room was empty. But if you're considering Empire call them first and don’t bother with anybody else.

Empire Today installed our carpeting, and everything was good. Their rep came to the house and showed me some carpet. And they came back, went over it with me, got the job done and got paid. I would recommend them.

I used Empire Today about a year ago on one of my rental properties and based on my previous experience, I called them again when I needed carpets and engineered hardwood. Things went very smoothly with the reps I talked to and they had great customer service. Then I met with their sales representative to put together what I was looking for and the pricing. Later, the contractor came out to inspect the material and on another day, they installed the products pretty much on the whole main level of the house except for one room. Everything was on time, they got done early, and I didn't have a four-hour appointment window, which was nice. They did a great a job on the wood and it looks nice. Empire's products are good quality and I'd use them again. I'd recommend them to others, too.

We had vinyl planking and carpet installed by Empire Today at a rental condo. My sister recommended the company to me. They were very nice and very neat. The price was competitive and the installation was great, too.

When I saw Empire Today, what they do and the discount they'd give me, I thought that it would be crazy not to use them and I'm glad I did. Our experience with them was the best with any other jobs that we've had done since we've been here in the townhouse. If I had to have anything else done, I would certainly call on Empire. And I would tell others to call Empire if they want floor that looks this good.

We were looking at different flooring companies and my wife liked the color scheme on one of Empire Today's carpets better. We had them install the carpet in our living room and the three bedrooms in our home and their crew was great. The carpet is comfortable and has met my expectations.

I shopped around and Empire Today was very convenient and quick. I had hardwood flooring done in my lower stairs and basement. I met with their guy and then I had mine installed the next day. The flooring is a rustic grayish wood and I like its color. The installation took 15 hours but the installers were great. The experience was fast, easy, and pretty cool overall.

I had carpet before and the new laminate flooring I got from Empire Today is easier to clean. I considered a couple of other brands but I went with Empire because they were cheaper. Also, they would be doing the installation for me instead of me doing it myself. Plus, I knew that their quality assurance was more trustworthy. I had the new flooring installed in the whole upstairs of my home and their guy who came in and put it on was really good and respectful. I would suggest going to Empire Today before anybody else.

We have been trying for 2 months to get someone to repair a section of the hardwood floor that was installed several years ago. This has gone on for 2 months. We have had no show appointments. We had one guy who barely spoke English come twice to take pictures but he never turned them in for review. We had an appointment for today to make the repairs. We called yesterday to verify the appointment but once again no one showed up today. This is very unprofessional and unacceptable. Is this how you treat current customers?

I wanted my flooring done in my home and Empire Today was going to do it quickly. Although the cost was high and was a lot more than I thought we were going to pay, we could pay it off within 90 days with no interest. I had them install laminate in the living room, dining room, kitchen, bonus room and bedrooms, tile in two bathrooms, and carpeting on the steps. The installers were pretty great and did a good job. They didn't mess up any wall or furniture. Also, the tiles are nice and they match the walls. The laminate doesn't scratch as well, but when the laminate was in the box, it looked like there was a shine to it, then when it was installed, there's no shine and I don't really like that. But so far, the quality of the flooring looks all right.

My wife told me to call Empire Today. Then, we signed the contract and had the carpeting installed the following day in two bedrooms and the living room in a duplex. Everything was done in less than 24 hours. The installation was phenomenal and the salesman was fantastic. But he forgot to come back and show us some additional carpeting for the house here. Although our house is so cluttered that they probably couldn't do it, I just wanted to see what they had to offer. Other than that, we got seven kids, and I told every one of them that if they want a carpet, call Empire.

Anytime we get a carpet, we go to Empire Today because we like them. They installed a carpet for us in our living room and hallway. The carpet's color is brown and I like that it's comfortable and easy to clean. The Empire guys were nice, good and efficient. I’d recommend Empire Today.

I needed to get my health back. I had allergies and I had to have hardwood floors because of that. I tried one other place but things took too long with them and it would be too much of a stroke job to hire them, so I went with Empire Today. Wally, their salesperson, came out here and he was good. It was the second time that I've used him and just like he told me, everything was taken care of. I had the hardwood floors installed through the whole house and I'm not happy with them. I would rather have carpeting under my feet than hardwood floors. But that has nothing to do with Empire. Everything was done fine and I have no beef with them. I'd also tell my friends to check them out.

I considered Lowe's and Empire Today when I got my carpet and Empire Today's cost and quality is a lot better. I like the pad layer or the moisture absorber that they have underneath the carpet. The installation team was also awesome. They were in, got the work done and were very considerate. They showed up at 3 o’clock in the afternoon. We had all the upstairs done and they were here till 10:30 that night to get it done so they didn’t have to come back out. Marcus was an awesome installer and I just want a recommendation for him. Empire Today works with you and they’re very professional.

We got Empire Today to install hardwood floors in December 2016, we’ve been having issues since day one. They came out. Replace part of the flooring. Still have an issues with the top layer pillion. I just came out and inspected it and said they will not replace it which we have under warranty and we been having issues since day one. I just think that’s the wrong way to do business. I will not recommend them to anyone.

We recently spent a large sump of money on floors throughout our house including laminate, vinyl and carpet. The installation process was beautiful and went smooth. The sales lady was awesome. We really enjoyed our experience with them. Well not even 6 months into having the floors we have a spot buckle on us. We called and scheduled an appointment. They never showed. Called and rescheduled. They sent the wrong guys (guess laminate and vinyl is a huge difference... it's not). So we had to wait another 2 weeks for someone to come out that didn't have all the material. Spoke with customer service and having to take 3 days off of work going on a 4th is just crazy. Customer service told me they don't care about my problem because they deal with these problems all day.

We recently moved into a new house and we are trying to replace the carpet on our second floor (all bedrooms and stairs.) The sales rep came to our home on two separate occasions taking measurements and getting us signed up. The team of four guys show up to install the carpet. They looked under one corner and saw tile. They refused to do anything further until the tile was tested for asbestos. (This is something the sales rep should have caught.) They end up telling us we need to remove the old carpet ourselves for them to be able to install the new carpet. We have everything rescheduled, get up at 5am the day of install to pull out all the carpet, disassemble furniture, etc.