Empire Today Reviews

I had Empire Today install luxury vinyl tile for my home. We considered other brands but Empire was cheaper because we had to have our carpet taken up. They took the carpet up, put the flooring down and trimmed it out. The sales rep was courteous and was helpful with the experience. He told us everything we needed to know, and he gave us the best price he could give us. I recommend highly Empire.

I watched what Empire Today advertised, and I knew I couldn’t get it down here from local as soon as I wanted. So, I went with Empire based on the timing. First, I had carpeting and then, later on, I had the wood floor put in. Two days later, I had the bathrooms tiled. The flooring met my expectations. I wanted tile rather than linoleum, which I had in the bathrooms, and one had gotten something on it that wouldn’t come up and it was frustrating. The other one had been damaged, so I wanted it replaced. But the only problem was the one that they replaced, the john leaked after it was put in. Also, there were a million things that happened. I just got the phones back today and it has been almost a month since they put in the floors.

I was happy with Empire Today. I had two homes done by them and the last one was done just a little over a month ago. We had two bedrooms, a hallway, and a living room done. We had trouble with them at first but we got it all armed out and the installation went great.

Empire Today was cheaper than the other flooring companies and the brand was almost the same. My wife chose their product and they installed carpet and padding in the bedroom. My favorite thing about it is its color. Our experience is great and I’ve told several people about them. I said, “Sent in your home. The guy comes with the carpet.” And, “When you pick it out, better bring home now.” I also said, “Not to run around the state looking for carpets.”

The guys that came and installed were wonderful, very friendly and helpful. They knew what they were doing and were very clean with their work. Everything was taken out and cleaned up. And I’m very happy with the carpet and with the price. So, it’s a win, win, win.

I had a carpet installed by Empire Today in my bedroom, the stairs, and upstairs. I was thinking about going to Home Depot but the price was a little better through Empire. Also, I liked the quality. It’s a nice, brand-new carpet. There were a couple little spots here and there since the installers were going quick, but other than that, all in all it’s good.

Empire Today is easy to deal with and does a great job. I’m very pleased with them. A friend who had used them referred them to me and they did my basement a few months after a storm. Then we had them back to do the carpet upstairs. We got to upgrade a padding and I love the carpet and the padding. My sales rep John was great and he was also the first guy who came before. We called him to come back and measure for upstairs. And then the installers that we had out the second time were also great and very efficient. The new floor installed absolutely met my expectations so far.

We had a vinyl floor installed in the basement. I have to say they came to our house the day we called which I liked. Mistake number one. I didn't ask for a detail pro format of what the price included. The salesman gave us a price and we agree to finance. Never again. Please make sure you ask for what you are paying for and sleep on it. Because we may had find a better deal somewhere else. The floor is sooo bad. I cannot express how bad it is. It looks like something I would have done. I wish I would have done it actually because it would have cost less. The floor has pockets of air everywhere. When it was being installed we mentioned it and the man showed me what I can do. Really?? It is like I paid to have something done professionally but I am going to do the work? Then he said the glue will settled it will look better. When he said that I was so frustrated already words couldn't come out. I just left and let my husband dealing with it.

I'm very unhappy with the service of this company. The sales guy sold us great flooring. We loved the price and the time frame in which the work will be completed. So we scheduled the next Saturday to get our floors done. They were a no show. Ok, so we gave them the benefit of the doubt and scheduled for the following Saturday. They come out. Get started. At the end of the day, only our hallway was completed. The guys told us that they didn't have an order for the stairs. We called the company and they informed us that it was in the order. They left and we scheduled another day so they can come out and get the work completed. So the same guys come back out, walk in our house and say, “Oh we can’t do the stairs today, you need to take your railings off yourself.” I was frustrated because you could have let us know that before you came back out.

I had Empire Today put down a vinyl floor in my kitchen, dining room and foyer. And I had carpet put down in my living room. I like the way they look because what I had down was 30 years old and they were really worn. I had carpet in my dining room, and I had them to take the carpet out and put the vinyl down which is a lot easier for my dining room. If you're patient enough to let the workers do it and it gets done, then it’s worth it by seeing how it looks. It's a lot of work to move your thing out of the way so they could do it.

Empire Today installed carpet for me in two bedrooms and a living room. I have called other flooring companies and I didn’t like their attitude or the way they talked to me so I canceled the meeting we’re supposed to have. I’ve dealt with Empire and I like their presentation, the price and the work. So, I didn't switch to another company and I keep calling them over and over. The workers are very professional, friendly and very respectful, which I like. I’m satisfied with the product and with the way things go, and that’s about all I look for.

Empire Today worked on our dining room, living room, and hallway about three weeks ago and we’re satisfied with what they've done. Their rep did fine and explained everything. We had a choice and it was somewhere close, but they couldn't match up the color that we had. We ended up doing more than just the hallway. The installers did fine but we spent two months just trying to get them up here.

We signed a digital contract for Empire Today to install new carpet on 4-13-18. We received a system generated email regarding our scheduled install date of 4-25-18. It stated the install would take place between 8am-6pm. My husband and I did everything noted in the email by removing all small breakable items and really most heavy furniture. It was in our contract the install team would move the heaviest items. On the "date of install", 4-25-18, I began to call the company letting them know that I have not received a call from the installer and that it was getting progressively late in the day. I had to call numerous times to get any information, even then, they refused to tell me what was going on and when to expect the installers to arrive.

We bought carpet for our bedrooms a few weeks ago and have had an awful experience with Empire Today. First it was hard to tell the colors from the tiny samples, but the salesman (who was really nice) advised us that the color of carpet gets lighter when installed and that the one we were looking at would be good for us having kids and dogs. We almost went with a darker carpet hearing it would be lighter, but ended up sticking with the shade lighter, I'm so glad we did because the carpet looks so much darker in our room and I wish we would have gone even lighter. The carpet doesn't match anything! So now we have to re-paint our walls, and I guess just deal with it not matching our bedroom set or wood floors. The carpet isn't good for pets and kids like we were told because it's so thick we can hardly get a vacuum through it, making it very hard to clean.

My experience started out great with my salesman, got a Little Rocky with my appointment having to be rescheduled and I lost 2 days of work! However the installers made up for all of those mishaps! Once the arrived to my home they were courteous, great customer service skills, they handled my furniture with great care! They were careful not to damage my hardwood floors, no scratches on my wall. They replaced everything back just as they found it! The carpet looked great after the install! The cloud 9 carpet is just that CLOUD 9 GREAT QUALITY! I am more than pleased with that! The manger Larry called me back and resolved the issues that I had with the missed install. We are all good, he was a man of his word! Thank

I've used Empire Today off and on for years. I had my living room carpet done three years ago, then I recently had wood floors put in two bathrooms and two bedrooms and everything was excellent. I was very happy with their service. I like the color I chose on both of them. I recommended them to friends. One had her house carpeted with them, and another friend had wood floors put in.

Salesperson was helpful, installers were not. No surprise there. They barely spoke English. They barely cleaned up the fibers dropped throughout the house. They had to borrow my tape measure. Banged the crap out of my walls, not only with dragging in the carpet but by taking down bedroom doors and gouging my newly textured walls. Had to spackle and repaint. Also in removing two bedroom doors and three closet bi fold doors, they just placed them in no particular order without marking them. When I had to reinstall it was a blast. They also neglected to offer to trim the doors down, I asked and certainly would have paid extra but they declined to do so. Overall, salesperson was okay and actual carpet installation was okay but the other issues left me less than floored...

Empire Today offers a quality product at a reasonable price and they are fairly good at their customer service. I also like the fact that one of their representatives could come to the house to show me their product and that’s a little more convenient for me. I had wood floors installed in the dining room and then carpet for the rest of the upstairs. There were a few issues with scheduling but that’s the only thing that got a little bit tricky. The carpet is a nice quality and it seems to be holding up well.

It's been a couple of months now since we purchased PERGO flooring from Empire Today and had it installed. Empire had a sale going on then, which is why we chose them. They got good marketing with a jingle too. We've had PERGO for years and years. And so, we just got our flooring redone and it's good to get the upgrade of the PERGO that's a little more waterproof. With the older kind of PERGO, if any water gets on it and it stays and we don't see it, it will buckle on us. So this is the new step. The product we got is like a plastic flooring that looks like wood and it's gorgeous. We like the wood grain look to it. We didn't want to put wood down for obvious reasons plus we also have pets. So this one feels a lot better if the pets have any accidents. I can just quickly wipe it off and then it's over with. It doesn't take a lot of cleaning and I don't have to worry about waxing it.

We had Empire Today install butterscotch hardwood flooring for us. We liked the price and the way it looks so we picked it out. We liked it so much that we did it in the living room, dining room, kitchen and powder room as well. There were two people that came out and they were very good, clean and professional. They pulled up the carpet and the padding, swept, and they were very precise. They got here about 11:00 o’clock, but they still got the job done in one day.

I got laminate flooring and chose to purchase from Empire Today given the convenience of not having to shop around. Their rep Brook came to me and she had samples for me to look at. She was very nice. We then had Chris for the installation and he was also very nice and did a good job. He left everything clean and I was very satisfied. Having the new flooring, I really like the look of cleanliness without the carpet anymore. It makes the room look bigger too. Empire Today does an awesome job and I would like to be able to purchase some more flooring from them later on. I would also recommend that people try Empire Today. They’re really good, dependable and courteous.

I had Empire Today install laminate flooring in my living and dining rooms and it was a wonderful experience. I considered other brands but the price was higher in 95% of them and the quality was not made in the USA. But with Empire Today, the price is right, the quality of the flooring is good, it's made in the USA and the padding is wonderful. I also like the wood grain.

I tried to find a place where they work with a budget and I chose Empire Today. They advertise on TV so much and they have discounts. They installed carpet in my home and the work done was very good. I also tell others to for it when they ask about going with Empire.

Your installers did their job, What made me feel like a "lowlife" was your demand for payment before job was even started. We gave you two grand down, you wanted the balance before work started. I wonder what your customer base is???

Empire needs to have a serious board meeting and address some serious issues. First let's begin with the salesman. A typical salesman friendly, smiling and playing at the same time. I had to call the salesman more than 5x to get him to correct the bill that was sent electronically to my email. He had the wrong deposit down. Frank promised same day installation - IT DID NOT HAPPEN! Installation took from 10:30 a.m one day till 11:30 p.m one day, and the next day 12noon until about 3 p.m. Promised furniture will be put back in place. I had to put most of the furniture in place. I asked Frank over and over for an itemized bill and he tells me he cannot give me one. It's a 50/50/50 and everything is included, and can't break out installation/flooring/padding that goes underneath.

I'm dissatisfied with my experience with Empire Today. I've taken all the pictures and made all the submissions but was denied a refund. I don't want additional services and no longer want services from Empire. I've waited forever with the hopes that this company would do more than deny me. I did everything you've asked and then just tried to live with the problem. I refuse to continue with that choice. I had a stroke and then another and lived through that... I will not let Empire make a victim again. I will sue you for all expenses related to the cost of the product. Additionally, I've had to be treated for ADDITIONAL stroke related issues that I'm certain were affected by my experience with Empire added to my emotional stress, mental fatigue, and inability to resolve this issue. Please do not have Socorro ** contact me on this issue as her assistance did little for me.

We had a laminate install from Empire in our living room, dining room, kitchen and hall. It was a very good experience from beginning to end. Had great customer service and the installers were very professional and done a beautiful job. We are very happy customers of Empire!

Laminate install - The guys were great workers. Took very good care of my home and were quick on install. I have since found 2 small chips in my flooring so I’m a little disappointed in the quality of the product. My previous purchase is much more durable.

I had a living room carpet installed by Empire Today. There is a seam in my carpet. They have come 3 times to repair the seam. They just keep moving the seam. I am in contact with a representative from their customer service team Diane. They have stopped returning my emails. I want the carpet removed and my money refunded. The problem is they have people installing carpet that don't know what they are doing. I too was caught up in their marketing. DON'T BELIEVE THE HYPE. GO ELSEWHERE. This has been going on since before Thanksgiving 2017. It is now April 2018. Every time I walk in my living room I see the seam. I get angry every day!!!

I like the flooring sold by Empire Today. I had them install a laminated flooring on my living area and bedroom and they came on time and did an excellent job. Also, the flooring made the house look better and it's durable and easy to clean. It was a very good experience.

We had Empire for our floors downstairs and I like them. We got them again to install carpet going up the stairs, in three bedrooms, and the hall. The salesman who came to the house is very nice and showed us carpet samples. The installers were very nice also. Our experience with Empire Today was very good.

We had Empire Today install carpet in the entire upstairs of our home. They responded back very quickly with their quote and we were able to get it scheduled right away as well. They were easy to work with and the new carpet has been awesome.

I had previously used Empire Today, so when I wanted a carpet to match whatever else I had in the house, I used them again. While their customer service has been good, I was disappointed with the installation this time because they damaged the stained molding around the floor where the carpet was laid. All the molding was marked up and I didn’t know this until the installers left. I had to call my painter who stains to come, take a look at it, and see how much it was gonna cost to repair it. And since the installation was subcontracted, the contractors sent me a check. Nevertheless, I was satisfied with my experience.

I met a carpet salesman representing Empire. He brought samples and padding to my house in October 2017. We agreed on a particular grade of carpet and the installation was to begin at the end of the month. The carpet was installed and within in three days, I called and asked for an investigation into the poor quality of the carpet. After three months of back and forth phone calls. Empire has refused to reinstall the carpet and has told me that I need to get my carpet professionally clean and provide a receipt. Then after the receipt is provided they will then make a decision on next steps. I will never ever recommend their services. I will be uploading pictures of their poor customer service and installation procedures.

Horrible experience. After WE moved heavy furniture to make it easier for the installers, they didn't show. Called early morning and told we were not scheduled. From there... mistake after mistake. Multiple orders. Some stairs make horrible creaking noises that they never did before. The laminate flooring has a crack on the stairs. The laminate pieces in the hallway have a huge gap between them. The vinyl in the bedroom has huge bubbles. The vinyl in the bathroom is pulling away from the tub. Installer put a hole in our wall during installation. One installer was so horrible that they yelled out their helper and had the helper stay in the truck for most of the install. Very unprofessional. We did not want him back for numerous reasons and told Empire that, yet they sent the same guy not once, but TWICE, causing us to have to reschedule their appointment to FIX their MISTAKES.

Since people were bragging about Empire Today, I went with the television commercial and I was very happy with them too. I've also recommended Empire Today to two people so far. I had carpet and tile put in the bathroom and I love them. The tile is different than the regular. The people said that it is warmer to your feet and it is. The sales reps and the people who put the products in were very nice. They also came back and corrected one of the mistakes, and I was very happy with them.

Giving one star is very generous. First off the carpet was install and my linoleum. The carpet started lifting the first day at the seams, the linoleum is cracked where the carpet meets the linoleum, I finally get someone out here after sending photos and having the manager come out and see for himself. 4 times they scheduled someone to fix the problem, 2 of those time I took off work to meet someone to fix the issues, and NO ONE SHOWED UP all 4 times, not even a courtesy call.

I looked at a lot of different places, but Empire Today got stuff going on and guaranteed certain things which was why I went with them. I had a wood floor installed in an office, a full carpet throughout the house which is in the living room, dining room, hall, and had a vinyl entry, an oak floor put in. My favorite of the flooring is the Berber carpet which you can’t go wrong along with an 8 lb. pad which will last a long time. Also, the wood floor that was put in the office and the 50-year warranty that will last us as long as we are in the house. The vinyl entry way too, because of its durability as far as getting wet. The new flooring has met my expectations. The installers and the salesperson were great.

We had carpet and laminate from Empire Today and these were installed in two rooms. It was at 70% off sale and I thought that it would be a lot cheaper than it was. Empire’s representative was good and made a good presentation. He convinced us that the product was good. But the installation, the first time, was not good at all. For the laminate, we had to call the installers back and it’s all right now. But if someone asks me about Empire Today, I would tell them to forget it. The work should have been done right the first time.

Empire sent a rep who was grossly unknowledgeable about flooring. By his admission he had only been "selling floors" for three months. I had to explain to him why I didn't need underlayment, why it was important to remove and return the baseboards and why I would not just accept his continued verbal assurance of all inclusive would cover everything. When I pressed what exactly all inclusive covered he could only tell me "well you know, everything". When I asked about the baseboards he assured me it was included and after I insisted he verify with his manager, he had to admit it was extra. So I guess "all inclusive" does not cover "everything".

We had the most horrible experience with Empire flooring... we were to get laminate and rugs installed throughout our entire house. They set up installation for laminate one week and rugs the following week. After my husband takes a day off work to have the laminate installed they call the morning off to tell us the product was not there. As my house is torn apart so we could make it easy for the installers this is not what we wanted to hear. So they reschedule for the next 3 days. I call them the day before install and that is when they DECIDE to tell us that floor is no longer available. REALLY you wait until install time to tell us. So with that being said we have CANCELLED all services with EMPIRE. As we are business professionals this is NOT GOOD customer service. We WILL get our 10% deposit back into our account. Shame on you Empire. This is pretty hefty sale that you lost...

Empire Today's quality was good and the price was a lot better than other companies. We had them install carpet in three bedrooms in our rental property. They did a good job and I like the color. I was very happy.

My son got some flooring samples from Home Depot and I looked at them. Empire Today had a sale going on at the time, so we called them out. They came out with books and showed me the flooring they had, which we had already seen, so I said I would take it. The Empire guy gave me the sale price and I said I was happy with it. I’m on a pension and what I liked too was that, when I asked the salesman how long the price he quoted was good for, he replied that it was good forever and it would be good even after two months. He also said, "Whatever quote I tell you, that’s what you’ll get the floor at. I’m not giving you one price, then you’re gonna call and they’re gonna say it’ll cost $2,000 more.”

The guy from Empire Today who came out twice and installed the carpet in our two bedrooms was great. I also like the color of the carpet we purchased from them as well as the product's durability. It's a good carpet.

I've shopped from Empire Today for years and I always come back to them. I like their people and the way they do things. They clean up good and they put the seams and stuff in a place that you can’t see them. I also like their carpets and how well they wear. Most recently I bought a carpet for three of my bedrooms and my living room. My house is so dark so I got the light colored one. However, I have one thing that I gotta have them come back out and redo and I’m having trouble with that. Other than that, I like the way it holds up.

Empire Today had the lowest price that I was wanting, so I purchased carpet and padding from them for the whole house. The carpet's color matches and so far, the flooring has met my expectations.

Empire Today’s cost compared to other brands was very competitive and I like their product, the size of the boards, the colour and the fact that it’s so resistant to scratching. Also, they serviced our neighbours and they did a very fine job over there, so we had Empire install engineered laminate flooring to our entire bottom floor (living room, dining room, kitchen, and hallway). Their workmen are very competent and accomplished and we enjoyed having them in our house. We were very satisfied with Empire and I would recommend them.

I wanted a new rug and Empire Today came to install it. I like the rug and the ease of doing the whole thing with them. They were very good and were able to meet what I expected them to do.

I have the shades for the windows installed in the kitchen and bathroom by Empire Today. They were the first company I went for and I was trying to get it done quickly. I like them and they have met my expectations.

I had Empire Today install a simulate wood in the living room. Empire came to the house and showed us the product, and they were having a special deal on it. The installers were very professional. The flooring looks nice and we’re happy with it.

I was going to have laminated flooring installed and Empire Today could do it immediately. We had them install it in the living room, kitchen, bedroom, and the hall. There were chips and they came and fixed it for us. The flooring is really hard to keep clean but I love the baseboard.

I have hired Empire Today a long time ago when I was living somewhere else. I was very satisfied then and the price was reasonable. So, I went ahead and called them back to have vinyl flooring installed in the great room and the kitchen. The experience was very good and the flooring is very nice, attractive, and appealing. It hides dirt but I clean it. I try to wipe it down at least twice a week. I like that it looks like a wood flooring and it's easy to walk on. I'm very pleased with everything.

My review is for the delay in the laminate installation. Our schedule for installation was rescheduled 3x. First it was April 13 so we moved all our furniture in preparation, then they said they don't have the materials yet so they moved it to April 18th. Fine, we said we understood, then they moved it again to April 19th without an explanation. This morning I received an email stating that it will be tomorrow April 20, reason was they don't have the materials yet. I am so disappointed, I want to cancel but I already deposited money and who knows how they handle refunds with this bad experience (promises not delivered). I will never recommend them to my friends. I will add the receipt for verification when we reconnect our scanner as currently everything is unplugged and moved.

The other company we were looking at had similar products as far as the flooring was concerned. But we really like the actual floor, its color and texture, that we got from Empire Today. Also, the cost was about $1,000 cheaper and the other place we looked at didn't do the floorboards. We would have to do those ourselves, whereas with Empire, part of the installation was the floorboard. The product, service, and cost were the three major deciding factors. We had a laminate floor installed in the kitchen, living room, hallway, and then the two bedrooms. And it's great. We love it.

I like the ease of dealing with Empire. The last time, we had carpet installed in the bedroom and my favorite feature is the color. Also, it has met my expectations.

I'd be 71 years old next week and Empire Today is a name that has been in my head since I was nine years old in New York. I had carpeting installed by Empire and everything was okay with the experience. The first carpet was done in my bedroom and closet. The second was done in my parlor and the third was done at some steps. The man from Empire was friendly and did a good job in a timely manner. So far, the flooring that I got from Empire is okay.

I had one bedroom carpeted by Empire Today and they did a really good job for me. I saw them on TV quite some time and I said, "Oh, maybe one day if I decide to get some, I might try them", and I did. The carpet is really good and I like the colors very well -- it goes well in our bedroom. I'd recommend them to a friend.

Warning: Dishonest Business - After viewing numerous Empire Today commercials that advertised 50% off the total flooring cost "of select hardwood styles", I called for an in-home estimate. I met with their rep, Jack, who was very personable. He measured my rooms and gave a verbal estimate for the job. Not surprising, the hardwood style that I selected did not qualify for the half-price sale. I asked which styles did qualify. He was not able to say at the time. As the job was twice as expensive as expected, and not 50% off, I told him I would need to wait at least 6 months or so to be able to afford the work. I asked for a copy of the estimate. He said he would email it to me.

Empire Today does not back their installation - Purchased carpet 4 yrs ago. Carpet is buckled in several spots in both rooms. Contacted company. They will fix it if I pay a fee. The carpet did not hold up as destiny purchase. My guarantee mentions no time frame for installation. However the company says one year. Never have I had carpet do this. The company wasted my valuable time back and forth only to say they would only fix if I pay them. Buyer beware. This company lies. I want my carpet fixed before some gets hurt on it. I think they should fix it since it’s not that old.

Our house is 30 years old and my wife and I decided it was time to get new flooring. My wife looked at a couple of flooring brands but then due to word of mouth, we decided to go with Empire. I had some carpeting and laminate installed in my kitchen and living room by them. The installers were very hardworking people. Since the installation, we've been very happy with the flooring and we like its color.

We had our kitchen flooring installed by Empire Today. Their technicians were really nice and they came on time. It was a father and son and they were efficient and they did a really good job. They put the linoleum down on the flow and it looks like tile. It's really pretty. While I thought it was a little pricy and that with the 50% off, it was still expensive, it's still really nice kitchen flooring.

I have a price quote from Home Depot for carpet installation $1460. I showed this to the salesman. He said, "We will match the price. $1800 taxes included." Paid it in full with the Empire credit card. Gentlemen came to install carpet, "Ms. you owe $300." Proceed to call Empire. 20 mins on hold. They made a mistake. I don’t owe it, I hung up. Call back for confirmation number. They say I do owe the $300 again. Why would I use Empire if I had a cheaper price!!?! Why would I agree to pay more at the door??!! I was approved for $2500 on the credit card? Carpet is being install as I type this. I’m not paying the $300. Needless to say I will never use you guys again. And I will spread the word.

Waited 7 days for estimate appointment - We were going to order 3 rooms of carpet, 1 room of laminate flooring and 4 - faux window blinds and was told person would be out between 11-1pm. At 1pm I get a call from a sales manager saying that his man got tied up on a big estimate. I said all he had to do was call us and we'd make other plans. I also said this is no way to do business. This person said, "Oh well, guess you do want to do business with us?" I couldn't believe the attitude of this Jerk of a salesman manager? We went to Lowe's and will be ordering all our needs from them. I say screw Empire, before they screw you!!

We had some carpet installed in our home in Houston by Empire Today a few months back. I’ve been working with Empire for quite some years, so that’s why I always call them when I need carpet. I got some carpets from them before the flood, and then after the flood we had to get some more carpet so I got in touch with them. I didn’t look at other companies anymore because I was pleased with them. I liked the pricing, and I was just satisfied with everything. They did a good job.

We love our carpet and tile. The process was smooth and pain free. There was a miscommunication about delivery and being in a different time zone did cause delays. Once they came they were respectful and did a great job.

The floor that I had before was tile. It was very old and had all kinds of cracks in it, and it looked really bad. My daughter told me about the flooring of Empire Today and it looked really nice. She had gray vinyl flooring installed by Empire in my kitchen. It was very expensive and it was $1,600. They wanted $40 per piece and I gave them that amount, but I don’t know why the price was so high. The flooring was way overpriced and it should have been $800. But it's nice and clean, and it makes the kitchen much prettier.

Vinyl flooring installed in January, 2018 is buckling on several steps and landing in my home. Delay in making repairs. Scheduling new customers before repairs due to a sale going on. Installer came yesterday at 7:00 PM when due between 2:00 & 4:00 PM. Installer did not have glue to repair. Installer due today by 7:00 PM. Called and stated he hopes he has enough glue. Contacted local office and spoke with Corey and Wanda. Called salesman Frank **, no return called. Went on Empire Today Chat, no help. Job No. **.

Very pleased with the representative coming to my home and showing me different types of flooring and discussing finances. The installation was excellent. Very nice guys worked hard all day showing me how they were progressing and made sure I was happy before they left.

We are very pleased with the job that the installers from Empire did in our home, as well as the sales rep, Kim, who did a wonderful job. Each installer and Kim were all professional, efficient, and made sure we knew what was going on from start to finish. Would have used Empire years ago if they had been servicing our area. Would recommend them to anybody.

The flooring is really nice, looks better than expected. The installers worked very hard and were a pleasure to deal with. Some misunderstanding about cost, but thanks to my salesperson and the Empire Today Team, this was settled with a nice discount.

The following was sent to Empire and I have yet to receive a reply to date. 1. Installers broke one of my outside ornamental lights fixtures and did not report it to me. I captured this incident on camera. 2. Empire sent a notice I would receive a discount if I called for installation. I called and the agent took my information and said someone would call me with discount on my final bill, no one has called and the work is completed. 3. Never received a formal invoice stating work done and amount paid.

Ordered blinds for a new house, the rep indicated 2 to 3 weeks for the blinds to be delivered and installed. The order was placed and deposit was given as requested. The rep said someone will be calling for final measurements in the next day or two. No phone calls for couple of days, contacted rep and was told to call 1-800 # but certainly should have been contacted by now. The 1-800# said they needed to call the local office and someone would contact me, would not provide a contact #. After 24 hours no phone call, called 1-800 # same response, called rep and they arranged for final measurements. The representative taking the measurements had no knowledge of order status, have to call 1-800#. After calling the 1-800# numerous times and getting the same response "24 hour call back" which never happened any time, followed up with the rep and no one could provide date order would be delivered.

I considered others, but when I spoke with Christopher, it was a great deal. I love he was professional and honest. I liked him, so I just went with Empire Today. The cost was reasonable. It played a role in my decision-making as well, and I'm loving these hardwood floors. My husband was home for the installation and he said the team was courteous and timely. It didn't take them that long and they did a wonderful job. I would like to do my whole upstairs with the hardwood in the near future, and when the time comes I will reach out to Empire to have the work done. I am optimistic that I will still get the same quality of service.

So we had someone come up and measure, we paid in full and set up installation for the next day (per your advertising) and waited all day. Called and they said "Oh - we don't have you on the installation calendar". Ok - we scheduled it for the next Monday and confirmed and took a 1/2 vacation day -- Again we heard "Oh - we don't have you on the installation calendar". Forget Next Day Delivery -- I'd like them to actually SHOW UP!

I am extremely dissatisfied with the quality of the installation of my flooring. The flooring itself appears to be ok however the trim looks like an amateur did it. And it took 2 additional trip to complete the installation. They started it without having all of the materials which is unprofessional. I was told halfway through they didn’t have enough trim to complete and they didn’t know when they would have it back in. Then I had to call to find out when they would be able to do it. Always talking to a different person each time. Then different people came to install it when the material was back in stock two weeks later even though I was told by several people they only are out of stock on any item 1-2 days.

1st mistake was they came with the wrong carpet but was labeled correctly so they insisted that the 1980s dark brown apartment carpet was the one my wife picked out. I had to have the sales rep come out and confirm they were wrong. He promised to contact me within 30 mins to resolve the situation. I finally got a call 6 hours later from a warehouse rep to have the correct carpet installed next day. 2nd mistake was it never made it on the truck! I'm scheduled to HOPEFULLY get it installed on their 3rd try. I asked for a supervisor to contact me and make things right, no one has called, no sales rep, no customer service, no supervisor. If this was a restaurant we would get some type of personal apology and compensation for all these mistakes.

We used to go to a place called Carpetland but one of my friends recommended Empire Today, and we had bought a saw wood entryway and two different kinds of carpets. The cost between the two companies is not too different, but the quality of the workmen is. The Empire workmen really did it quick and they cleaned up after themselves. Also, the representative we dealt with was real good at helping us decide on what to get and they could be there in a few days. So, I'd definitely recommend Empire Today.

I've used Empire Today before and I like the workmanship. Other brands don't even have what I wanted. I've used Empire again this time for some upgrade I did with the carpet and they installed hardwood in 2 rooms. Others should also call them and try to catch the two for one.

We hired Empire Today to install carpet in our living room and two little sections of tile. The tile work was OK for what it was however the carpet is terrible!! Our experience started out very unprofessionally when the salesman had to take a phone call to stop his car from being repossessed. That should’ve been our first red flag! We have pets, which we told him from the start, So we wanted a darker carpet. He found us a gray told us it was the darkest they had but it was Stainmaster so we’d have no problem. I have had to clean the carpet multiple times stains keep coming up. I have thousands of pulls in the carpet and they did not install the metal carpet strip between the carpet and the tile for a static reasons. Sounded like a good idea except now the carpet pulls up from where the tile is.

I heard about Empire today from a neighbor. Due to convenience, I had carpet installed my home by them. The cost and the quality was good. Also, their installers were very professional and helpful. Since the installation, I've liked the durability and stain resistance of the carpet. I highly recommend them.

The Empire Today sales rep, Mike, was awesome and super helpful. He was very flexible and he came over twice just so I could really make up my mind and he lugged all the samples with him at the time. He was really open to all of our questions and he did a nice job. We had three different bids and after considering the price and scheduling, we used Empire Today to install tiles in the kitchen and laundry. I love the look of the flooring and the durability. And also, I've already been recommending Empire Today to others.

We had a carpet a couple months ago. And we had the installer from Empire Today come to take measurements for the blinds that we’re going to have in a few weeks. We got estimates at a couple of different places and the cost was just about the same. However, I felt like Empire was more assertive and tried to get the carpet placed quicker. We like everything about the carpet. We like the color, how it feels and the guys that installed it couldn’t have been any better. It was a great experience. When you decide to have these things done you kind of want it done quick and they were very much about that. Bob is who I’ve been working with and his very easy to work with.

Empire Today was handy so I had them install carpeting in one room of my home. The installation was alright and the new flooring has met my expectations.

We had vinyl planking and carpet installed by Empire Today at a rental condo. My sister recommended the company to me. They were very nice and very neat. The price was competitive and the installation was great, too.

Empire costs a little higher than the other brands but I think that their sales rep with his knowledge is what sealed the deal for me. The installation team were also fine. And I love the flooring. The only question I have is I think we paid to have them move furniture from that room and the room was empty. But if you're considering Empire call them first and don’t bother with anybody else.

Empire Today installed our carpeting, and everything was good. Their rep came to the house and showed me some carpet. And they came back, went over it with me, got the job done and got paid. I would recommend them.

I used Empire Today about a year ago on one of my rental properties and based on my previous experience, I called them again when I needed carpets and engineered hardwood. Things went very smoothly with the reps I talked to and they had great customer service. Then I met with their sales representative to put together what I was looking for and the pricing. Later, the contractor came out to inspect the material and on another day, they installed the products pretty much on the whole main level of the house except for one room. Everything was on time, they got done early, and I didn't have a four-hour appointment window, which was nice. They did a great a job on the wood and it looks nice. Empire's products are good quality and I'd use them again. I'd recommend them to others, too.

A contractor came out at the beginning of March, so I'm happy with Empire Today. Since the seams were beaming up when I bought the house, I went straight to them because I always saw their commercials. I had a laminate rocky mountain installed in the dining room. It also matches the kitchen. It has a gray look. Dianne showed me different ones, and she said “This will match the best”, and then I picked that one. It was well done. They’re reliable in coming to the house to address our needs and scheduling is pretty flexible and one can finance.

When I saw Empire Today, what they do and the discount they'd give me, I thought that it would be crazy not to use them and I'm glad I did. Our experience with them was the best with any other jobs that we've had done since we've been here in the townhouse. If I had to have anything else done, I would certainly call on Empire. And I would tell others to call Empire if they want floor that looks this good.

I had carpet before and the new laminate flooring I got from Empire Today is easier to clean. I considered a couple of other brands but I went with Empire because they were cheaper. Also, they would be doing the installation for me instead of me doing it myself. Plus, I knew that their quality assurance was more trustworthy. I had the new flooring installed in the whole upstairs of my home and their guy who came in and put it on was really good and respectful. I would suggest going to Empire Today before anybody else.

I shopped around and Empire Today was very convenient and quick. I had hardwood flooring done in my lower stairs and basement. I met with their guy and then I had mine installed the next day. The flooring is a rustic grayish wood and I like its color. The installation took 15 hours but the installers were great. The experience was fast, easy, and pretty cool overall.

We were looking at different flooring companies and my wife liked the color scheme on one of Empire Today's carpets better. We had them install the carpet in our living room and the three bedrooms in our home and their crew was great. The carpet is comfortable and has met my expectations.

We have been trying for 2 months to get someone to repair a section of the hardwood floor that was installed several years ago. This has gone on for 2 months. We have had no show appointments. We had one guy who barely spoke English come twice to take pictures but he never turned them in for review. We had an appointment for today to make the repairs. We called yesterday to verify the appointment but once again no one showed up today. This is very unprofessional and unacceptable. Is this how you treat current customers?

I considered Lowe's and Empire Today when I got my carpet and Empire Today's cost and quality is a lot better. I like the pad layer or the moisture absorber that they have underneath the carpet. The installation team was also awesome. They were in, got the work done and were very considerate. They showed up at 3 o’clock in the afternoon. We had all the upstairs done and they were here till 10:30 that night to get it done so they didn’t have to come back out. Marcus was an awesome installer and I just want a recommendation for him. Empire Today works with you and they’re very professional.

Anytime we get a carpet, we go to Empire Today because we like them. They installed a carpet for us in our living room and hallway. The carpet's color is brown and I like that it's comfortable and easy to clean. The Empire guys were nice, good and efficient. I’d recommend Empire Today.

My wife told me to call Empire Today. Then, we signed the contract and had the carpeting installed the following day in two bedrooms and the living room in a duplex. Everything was done in less than 24 hours. The installation was phenomenal and the salesman was fantastic. But he forgot to come back and show us some additional carpeting for the house here. Although our house is so cluttered that they probably couldn't do it, I just wanted to see what they had to offer. Other than that, we got seven kids, and I told every one of them that if they want a carpet, call Empire.

I needed to get my health back. I had allergies and I had to have hardwood floors because of that. I tried one other place but things took too long with them and it would be too much of a stroke job to hire them, so I went with Empire Today. Wally, their salesperson, came out here and he was good. It was the second time that I've used him and just like he told me, everything was taken care of. I had the hardwood floors installed through the whole house and I'm not happy with them. I would rather have carpeting under my feet than hardwood floors. But that has nothing to do with Empire. Everything was done fine and I have no beef with them. I'd also tell my friends to check them out.

I wanted my flooring done in my home and Empire Today was going to do it quickly. Although the cost was high and was a lot more than I thought we were going to pay, we could pay it off within 90 days with no interest. I had them install laminate in the living room, dining room, kitchen, bonus room and bedrooms, tile in two bathrooms, and carpeting on the steps. The installers were pretty great and did a good job. They didn't mess up any wall or furniture. Also, the tiles are nice and they match the walls. The laminate doesn't scratch as well, but when the laminate was in the box, it looked like there was a shine to it, then when it was installed, there's no shine and I don't really like that. But so far, the quality of the flooring looks all right.

We got Empire Today to install hardwood floors in December 2016, we’ve been having issues since day one. They came out. Replace part of the flooring. Still have an issues with the top layer pillion. I just came out and inspected it and said they will not replace it which we have under warranty and we been having issues since day one. I just think that’s the wrong way to do business. I will not recommend them to anyone.

We recently spent a large sump of money on floors throughout our house including laminate, vinyl and carpet. The installation process was beautiful and went smooth. The sales lady was awesome. We really enjoyed our experience with them. Well not even 6 months into having the floors we have a spot buckle on us. We called and scheduled an appointment. They never showed. Called and rescheduled. They sent the wrong guys (guess laminate and vinyl is a huge difference... it's not). So we had to wait another 2 weeks for someone to come out that didn't have all the material. Spoke with customer service and having to take 3 days off of work going on a 4th is just crazy. Customer service told me they don't care about my problem because they deal with these problems all day.

We recently moved into a new house and we are trying to replace the carpet on our second floor (all bedrooms and stairs.) The sales rep came to our home on two separate occasions taking measurements and getting us signed up. The team of four guys show up to install the carpet. They looked under one corner and saw tile. They refused to do anything further until the tile was tested for asbestos. (This is something the sales rep should have caught.) They end up telling us we need to remove the old carpet ourselves for them to be able to install the new carpet. We have everything rescheduled, get up at 5am the day of install to pull out all the carpet, disassemble furniture, etc.

I’ve done business with Empire Today on my other house and when I first bought this one, I went with them for the flooring on the first floor. So my initial approach was to go with them and didn’t consider anyone this time. I made an order for tile in my kitchen and then I ordered some blinds for the living room. I like that the material matches with the rest of my kitchen area. It makes it look nice, new and fresh. The ceramic tile was a higher-grade material. If it chips, it’s the same color underneath so I like it. But I’m not happy with the grout. There are areas of my floor that have gaps and when you look at it, there’s a hole. The installation ran long so I’m wondering if that could have been part of it since it was at the end of the project. That’s the last piece as far as letting it dry out. So I’m getting ready to call them back.

I'm happy with my experience with Empire Today and I'd recommend them to my friends. But I would tell them to be careful with the price. I bought gray laminate flooring from Empire and the original price was $7,500. I was supposed to pay it off in a month with my Wells Fargo credit card. But during the installation, their guys told me that they needed more plywood and cement to make the flooring level. So, I ended up paying $8,600 into Wells Fargo and another $1,100 which I got to pay cash. So, it was $9,600 altogether. Other than that, they did a beautiful job and I was satisfied with it. The flooring was made of good material and it's under a lifetime warranty. It's also water-proof and I appreciated their guys who told me that and advised me to get it.

Empire's carpet was better and they came to the house with the samples. They were able to put it in immediately, whereas at Home Depot and Lowe’s, they had three to four weeks' wait. I had it installed in the living room, the dining area, the hallway and two bedrooms. I like both its color and texture. Also, the installers were magnificent. They came in and they were out in no time.

We got a carpet installed by Empire Today at the lower level of our house. We considered a couple of options other than Empire, but my aunt said that she had Empire, so we should go with them too, and we did. The cost of Empire's product was a little lower and its quality was better than other brands. Also, there were more options and I liked the colors that I had to pick from at Empire. I liked the carpet that I got which is so great and nice. The installer was great too. He was fast and clean. He didn’t leave a mess and he was perfect. Our new flooring has met our expectations and we look forward to getting more service from Empire Today.

My husband and I decided on a few home renovations in order to move my father in with us after the death of my mother on Feb 5th. We used Empire twice I think about ten years ago and were pleased. We called to have a rep out to our home to discuss new carpet for what will be my Dad's room and asked to see about vinyl for our kitchen and laundry room which we decided to go ahead with and placed an order for carpet and vinyl flooring on March 22nd. The carpet order went through without a hitch. Empire called to schedule installation within a few days; we have a date scheduled and look forward to the results. So on to the vinyl, for the next week we inquired with our sales rep regarding an installation date for the vinyl. He assured us the date we asked for April 9th would be no problem and the installation folks would be in contact.

I called for Empire Today to come to my house. I was looking to get our sunroom carpet removed and get laminate. The room is 220 sq ft. The sales person was very nice and talked us into getting the engineered hardwood letting us know it will not scratch unless we dropped something heavy on it. Especially said by no means should our dogs nails every scratch this and it would not be a problem because they have a 50 year warranty on it. Well I got these in November it is now April and they are scratched all over and the company refuses to help me. Before I could even explain anything I was cut off saying pet damage is not covered. They did not ask me any questions nothing just cut me off and cant help me. They need to stand behind their salesmen and products. Now I wasted 1700 on crap flooring that I can do nothing with. They will not assist me and I find that to be repulsive.

Not good right from the start. Empire was recommended by family members, so we decided to go with them. Made the appt for the salesman, who did not show up or call; we called him giving him the benefit of the doubt that maybe there was an accident or family emergency, etc., left a voice mail msg. He called back within 5 minutes and apologized saying Empire had overbooked him. Okay, it happens, although a phone call would have been nice. Made another appointment for the following week. Salesman was very knowledgeable and helpful; we picked out carpeting and paid for it (wish we hadn't paid for all of it then, now looking back as we are now at their mercy).

We liked the product that Empire Today had. It was the Acacia wood that we couldn’t find anywhere else. They did two rooms. We had our living room done first. They came in and the little guy did a nice job. They weren’t messy and they didn’t wreck the place. But the last time, the only way they took out the floor was a little crazy. They used a big bar to break up the old flooring instead of prying it up. It’s an old clapboard floor and banging on it like that broke a lot of holes in it and we’re still cleaning up down in the basement from all the stuff that went down through.

Empire Today came highly recommended as a good price and service. We had them install a stain-resistant carpet on the entire top floor. The salespeople that came out were super awesome. They answered their cell phone when we had some questions and were super good. They had somebody come out to install and it was good as well, but there could've been a little more communication on the scope of moving furniture around because it was a bit messy putting a lot of stuff back. If we had an understanding of what they were going to move and not move, we wouldn't have had a lot of piles of stuff that I had to dig out. But I was happy with the experience overall. Whenever the kids spill something, the carpet seems to clean up really fast.

We got wood flooring from Empire Today and everything was great. It was installed in the section leading to the living room where one comes in the entrance way, and also in the kitchen. It was in a condo in South Pasadena. My favorite feature is the color of the wood grain and it is very nice and rich-looking. During the installation, I couldn’t believe the measurements and how professional were the two guys who put the floor down. While it wasn’t a large area, they took about four and a half hours and they were quick. I was there the whole time while they were installing and they did a great job. They took things away and it was really nice. But one of the molding was messed up. I tried calling the salesman a few times, but he never got back with me at all. Although it took a little while, the guys came back in about five days and they fixed it. So, the whole job is great and it was a good experience.

If you're in the market for some flooring, do it with Empire Today. Empire Today has good service and they get the job done. I had all the carpets on previously and then they did my lanai. The installation was great and we had no problems whatsoever.

A carpet and a vinyl, hardwood flooring were installed by Empire Today in our basement. We considered getting these flooring products from Pergo, but Empire's products were a little cheaper. It has only been a few weeks that we've had these products and, so far, they've been holding up very well and I like that they're durable.

Our flooring was installed promptly and professionally. However, the quality of the laminate is sub par and one year later parts of it are peeling. Turns out laminate is much harder to take care than real wood flooring. I recommend choosing a local flooring store and choosing real wood.

We had carpet put in our new house. The installation was good but it didn’t hold up to the salesman’s claims so I complained after seeing their ad claiming, "GIVE US A 10 OR WE WILL FIX IT!" When I did complain the manager tried to make me feel stupid and petty. IT DIDN’T WORK!! He said, “It Sounds to me like you're just unhappy with the carpet!” I said, "Yes, I am. I want hardwood like I ask for in the first place." I told him I will settle for hardwood in the heavy traffic areas, keep the UGLY carpet in the rooms, and pay the extra in cash on the spot.

I looked at a couple places and saw that Empire Today was having a sale. I thought I’d call them because I wanted it in quickly. The other place where I chose couldn’t do it for a month. The person who came from Empire was very thorough and very nice. They also gave me different options. The next day, they came and installed carpet in a bedroom. Those guys were all real nice. They cleaned up and did everything greatly. I like the pattern of the carpet and the feel of it when you walk on it. If I get carpet again, I will call Empire. I’ve told a few people that I would have Empire again.

I had some carpeting installed by Empire Today in the living room. Previously, I had some wood laid down in the bedroom. I love the new flooring that I got from Empire Today and I wouldn’t even let anybody walk on it with shoes on.

I had laminate flooring done on the first level of my home through Empire Today by recommendation. They did my living room, family room and my bedroom on the ground floor. All four of their installers were wonderful. Their estimate of days was three days because I had a lot of furnishings. And they did it that same day when they came in at around 9:30 and they were done by 3:00. I like the color of the flooring and the fact that it's not rug. We have grandchildren and kids can do to rugs badly. As an older person those things offend me. The flooring has met my expectations and I love it. The only thing that I sometimes may have a little concern is that they had the ridges between rooms but they told me that’s normal.

I hired Empire Today to install some carpet. I’m renting and I didn’t want to go all out because it’s not my property. But at the same time I wanted a nationally known company. The price was clear to me and I trusted who they were going to send to my home was going to be someone I could trust. So that was the big draw for me. And it turned out really great. The installers showed up when they said they were going to show up. They were very nice and polite. As a matter of fact, I went upstairs and went to sleep while they are putting the carpet down. That was how quiet they were. I got a mid-range carpet. We got a good padding and we’re very, very pleased with it. My favorite is the way it feels. And also it changed the entire look of the rental property. The carpet the rental had was just really crappy and old and it's now updated.

We got some carpet installed in one bedroom and a den through Empire Today and the quality was good. I like the color and the texture.

The carpeting and linoleum from Empire Today had excellent quality and their installers were excellent. They came in, moved all the furniture, put everything back, and cleaned up. It was a better experience than I ever expected. I am truly satisfied with Empire Today and have recommended them and when I need more work done, I will call them.

I got the carpet in the bedrooms and on the stairs done quickly by Empire Today. I’ve also used them before. I couldn't get the carpet that I picked but I liked that Empire was fast. If they come on Monday, they can be here on Wednesday or Thursday - that quick. Usually, you might have to wait two or three weeks from someone else. Also, the installers were good and knew what they were doing. They did what they were supposed to do. Everything was good. If you need carpet, call Empire up and get an estimate from them.

I was really pleased and satisfied with Empire Today. I came back to them since they did my living room a couple of years ago. I had the wood flooring in the living room and I wanted the same thing back in that room. The young men did very nice. I would always recommend Empire Today to anyone.

I had vinyl flooring installed in our living room by Empire Today. However, I'm 85 years old and I'm used to a lower price on everything. The cost is too high. We choose Empire Today because they had an advertisement that we liked since there was a promise for a low price. However, that's something we really didn't get. Still, our new flooring is better than the one we had. It doesn't absorb dirt. Still, if we had a knowledgeable person inspect it as their installers put it down, we've might've saved a couple of complaints.

Empire Today's cost was comparable to the other brand I considered but a little cheaper, and I went with them for that. I had them install carpet in three bedrooms and in the living room of my house. The install was okay but their customer service before and around the fact wasn't the greatest. Originally, I was supposed to get hardwood in the living room and the installer relayed and explained to the salesperson how I have a little step-down into the living room and they explained what they were going to do compared to what the installers said they were going to do, which I didn't want, so it got switched to carpet.

The installers from Empire were great. I had one room with a rug, then a kitchen floor and a living room floor. It's absolutely gorgeous and it was done absolutely perfect. My experience overall was great and I love Empire. My daughter had them come out as well and put a rug in her son’s room.

We were shopping around and we probably would have gone with someone else, but Empire Today was able to do it right away. When we went to our first place that we would have been satisfied with, it was gonna take them 10 or 12 days. And then we called Empire Today and that’s when they matched the price and said they’d do it in two or three. Originally the pricing was a bit high, but our rep Brandon did some stuff and the price came down. We had carpet installed in the bedrooms and it's perfect. It came with all the right paperwork as far as the 15-year warranty, and that’s what we liked about it.

We looked at another company at Home Depot but they didn't do installations and Empire's pricing was just as good without the installation. We got the first quote from them, got two other ones and then went with Empire for the price. They installed carpet in our garage and I like its quality and how soft it is. We could actually lay on it and watch TV or do whatever. I highly recommend Empire Today.

I had three bedrooms of carpeting installed by Empire. From start to finish the process was top notch professional. My salesman was prepared and gave us his thoughts and recommendations and was knowledgeable about the products. The price was a small bit over what we expected to pay, but because the process was so very simple we went for it. Our two installers were prompt, courteous and quick but above all on time and did a tremendous job of installing and cleanup. Would highly recommend to anyone.

We bought a home in August of 2017 and had Empire Today install carpet and vinyl thru the entire home. About 3 months after the vinyl was installed, bubbles started developing in the kitchen, so I called them out and they repaired the problem. Then a month or so later some more bubbling occurred, I called them and they came back out and fixed the bubbles. This happened one or two more times. The last time, the installer said they could not fix the problem.

Empire is not a professional floor installation company. Instead I was sent a “salesman” for an in home estimate who did not understand how custom of a job I needed done. His answers to all my concerns were “no problem we can do it” which turned out to be vastly incorrect! Unfortunately I took the salesman's word for it and trusted that Empire could get the job done and I set up an install date right away.

In March 2015 I had a solid wood floor installed at the cost of 6,000 plus. Fast forward to November 2017, I noticed what appeared to be cracks and splintering in a section of the floor. I contacted Empire Today and two inspections followed. It was concluded by the last inspector that there was a defect in the wood, the fact that I had extra wood in the basement that showed the same signs of cracking and splintering, I’m sure contributed to this conclusion. The inspector was to submit his findings and Empire Today would be in touch. On one occasion, a installer came to replace the defective slats only to discover that he had been issued the wrong wood. It was at this time I was informed that the manufacturer no longer stocked this particular wood. Numerous calls to Empire Today went on for weeks without any response. I was always told, a supervisor would be contacting me, that never occurred.

The carpet is cheap and the padding is horrible. TOO THIN, the sales man did not say anything about how thin the padding would be... I WISH I COULD GET THIS CARPET TAKEN UP AND REPLACE WITH THICKER PADDING, carpet should last at least 9-10 years. Carpet I have I'll have to get new carpet in 5 years with the wear and tear.

Empire Today matched the price and I thought they were the best way to go. The carpet was for a big basement at my home. It was a big job and the guys who came to install were quite hardworking. They spent quite a bit of time here. But I think they were a little bit understaffed. They came with a mechanic and two helpers. And based on the size of the job, I think they probably could’ve gone with an actual mechanic. They were here for a long time. They came early and they didn’t go ‘till very late. But as for the new flooring, there's no problem with it.

We had Empire Today install hardwood for the living room and the dining room. My favorite features are the color and the texture. I know it’s easy cleaning it up too. Empire Today is less expensive than others and the installation crew was good. Some of the cuts weren’t as tight as they should be though. I also have one area where the floor trim is coming apart. So I have to call them and have them come and take a look at that. But other than that, we were very pleased with them. Overall, it was a good experience and we’ve recommended them.

Empire Today gave me a better deal for what I was seeking. I had some carpeting installed in the bedrooms and we went with the Berber type carpet, which we like better. I paid for it in full but they sent me a bill saying I owed $300. But they sent me a letter with confirmation saying everything was taken care of.

Empire Today was a little cheaper compared to the other brands we considered, and they could also finish the job in an efficient manner. They installed wood floors in our house except for 2 bedrooms. I chose the flooring for its color but it marks very easy. Any kind of marks will show up and I can get it off but it's too hard. While there's some part Empire had to do over because they had to nail it, they did a good job. They were also good people and very friendly.

Empire Today sounded good when I talked to them on the phone. They have really nice carpets and a good price. I like that the carpet I got was gray. I also like that it was Berber because it's very durable for the kids. I love it, and they did a great job putting it in.

Did not pad closet! Did not come nor call at all, on the day scheduled to fix the problem, even after repeated calls to Customer Service. Consumer's time is just as important as theirs, and should be treated with dignity and respect.

I called to make an appt. Between the hours of 5-7 pm nobody showed. I called back to schedule ANOTHER appt the following week between the hours of 5-7pm and ONCE AGAIN they didn't show again. They show in their system that they had called me and got my voicemail (which is a lie) and if that was the case they should be required to leave a voicemail which was not left. It seems that they get paid on commission and just don't show if they don't feel like it. I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY, FIND ANOTHER COMPANY.

The customer service and work teams were very courteous. I would have like to known the square footage that was being covered but no one could/would answer me. All in all the work was done in half the time promised and the installation looks great. I'd recommend Empire to my friends and family.

I’m grateful we chose Empire for our carpeting needs. From the salesperson Douglas ** to the installers, all extremely professional and the job done overall was extremely to our satisfaction. We definitely recommend and have already recommended Empire to friends and family.

We were in an awkward position as we were trying to move out and rent our home and move into another. There was a very short window to get this done. Now, we do recognize that we are also very lucky to be in this position in Los Angeles, but years of hard work were paying off! We needed carpet in our house in 2 days time AND laminate in the new place 2 days after that... We didn’t think anyone could manage.

I hate carpet and I already had existing hardwoods so I wanted something to match with it. I called a couple of place and got estimates. Some of the places didn't have finished flooring and I was going to find a place to relocate for a day or two while they finish it and I didn't want to do that. But Empire Today has pre-finished oak hardwood flooring and the decor product matched my existing hardwoods pretty well. The installers from Empire did a good job. They came in, did the work, and they seemed happy.

They gave me a 10% refund on our total, which is nice, but I do not know that I would use their services again. Great salesman, poor installation experience.

My son had Empire come in and do my kitchen. He paid for that and I liked what they did. So then I called them to come and fix my bathroom tiles, and then put laminate floors in one room. I really liked that a lot so then I asked them to do the whole house except the bedrooms. I always wanted laminated floors, and everything looks good. It's easy to clean and it met my expectations. I like everything about Empire. When I ordered this service, I was really surprised how fast I got the service. They were a nice bunch of people. They came here to work and they didn't stop until they were finished. And I was surprised how fast they were. I’m very satisfied with Empire. I will call them if I need them again.

I’ve used Empire Today before and I was satisfied with them so I used them again. I had them install wood floors in our basement and the installation was fine. The workers were very professional. They came in, they did their job in a short span of time and were gone. I like that the flooring is easy to take care of. I would recommend Empire Today and I would probably use them again if there is a need for it.

We had some tile work and some waterproof luxury vinyl planks installed by Empire Today in the whole home but the bathroom and the back porch. We looked at quite a few brands and went with Empire since they would install it from start to finish. I also liked their price and warranty. Plus what we got is easy to clean. The boys that did the tiles were top-notch people. There was one translator and one guy that really knew what he was doing. And then, when the guys came to do the flooring itself, there was quite a discrepancy and I told them, “We're not going to do that. You just go back home and we'll refigure it.” When they figured out I wasn’t going to spend a whole bunch of money, they got everything to come together. They knew exactly what they were doing and the proper way to do it. It just took a while to get the problem solved but it was perfect afterwards.

I need a non-warranty repair on the flooring of my rental property so I scheduled an agent to come out and measure so I could get an estimate. The agent was scheduled 3/21 between 2-6 pm and I was supposed to receive a phone call from the agent when they were 30-60 mins away. The agent never called and showed up 4 hours early. I do not live at the property! On 3/21 at 10:30 AM I received a text message from my tenants that said the agent had already came and took measurements, asked them for $75 (which they did not pay) and the agent tried to call me and I missed the call, he left.

In February, 2018, we placed our order for our carpeting, along with a downpayment. It was our 2nd choice as our first choice was now discontinued though still showing as available on their board. We scheduled our delivery for today, March 27, 2018. We were told we would be called to inform us approximately when our carpet would be installed. At 8:37 am, on the day of delivery, I received a call telling us that our carpet would NOT be delivered at all because upon their checking their inventory they did not have enough of our carpet choice in stock to now do our basement AND that the carpet we chose and paid a deposit on is now discontinued.

I looked at other places but Empire Today came to the house with their samples. Plus, I needed to have carpet installed in one room of my home and I needed it done quickly. They were very efficient, they came punctually, and cleaned up after themselves. I was looking for something I liked that would be more comfortable and the product I got from Empire turned out to be what I expected from them.

We had carpet installed in one room by Empire Today. Jeff, the salesperson, was down to earth, honest, patient and was not pushy. He was local and he gave me his telephone number as well as his card so I could put his number in my phone. He did an incredibly great job. In fact, he was the reason that I bought the carpet. I looked at a lot of different samples and I went back to my original choice. I liked the padding and that I could have it installed the next day. It was installed within hours and they cleaned up very well.

Empire Today had the same carpet at a lower price. I got the Berber, something similar to what I had before. The new flooring is good. I was very satisfied. One should check with them as far as the price.

Empire Today installed my carpet for the steps and in the kitchen, they put the rug down. I'm liking it so far. I also ordered hardwood for my computer room and I want to get my living and dining room done again. When I get the wood done, I want the same young men that I had the last time. They didn't waste time and were so polite, nice, and professional. Also, they called back and wanted to know if everything was alright. I really appreciate the way they did things. I recommended Empire to my neighbor. I told her how pleased I was and I gave her their number.

I was looking at durability and color of the carpet, and I ended up calling Empire Today. I got indoor and outdoor carpets from them. They installed it upstairs, my bedroom, bathroom, steps, hallway, downstairs, kitchen, and in my basement. Empire Today was involved with their work and they got through their work fast and it was done completely. The carpet was what I wanted and it was really installed for durability.

We called for a flooring quote on Thursday of last week and arranged for a representative to visit on Friday afternoon. He arrived on time and discussed several wood flooring replacement options of which we narrowed down to three. We asked to consider it overnight and he was to send us an email that evening for us to have a written quote for consideration. We received nothing over the weekend so we called customer service to complain. The woman we talked pulled up our quotes online and confirmed they had been entered and I asked her to email them to me for consideration. She said she was doing it as we spoke and that I should have them shortly. We have still not received anything 10 days later.

I contracted with Empire Today to have flooring installed in two bathrooms. We did not call any other flooring installation companies because we felt that Empire Today had been in business for a long time and would have professional flooring contractors. We received an estimate and signed a contract. Vinyl flooring was installed with white caulking and white quarter round. We were told that we would have a bead of white caulking next to the tile, which was not the case the caulking was wide and sloppy. I tried to stop the contractor in the middle of the job but he said he had to finish. I was unaware that white quarter round would be used. The contract is digital and we only signed a few pages of the large contract. I called Empire Today immediately after the contractors had left to let them know the installation was done unprofessionally.

Empire Today installed the linoleum in the kitchen. They said that they had 75% off, so I went with them. The installation was good but the installers weren't too friendly. Also, I'm supposed to have the blinds put in as well, but it's been two months now and I still got no word from them.

We had Empire Today install carpet in two rooms that I needed it in. When I talked to the gentleman from Empire, I thought that the price point he had was the average going for two rooms anyway. I figured that $800 per room was about right. My mom is on a walker and a wheelchair now so I needed the durability of Empire's carpet. I also liked the earthly tone so that the carpet is kept from stains and for low maintenance. Empire's carpeting has definitely met my expectations and I was satisfied. They did a good job and I'm happy with them.

I had Empire come do the duplex I built. The salesman from Empire was a little better compared to the local company that I've been using, but their work was about the same. We put some carpet and ceramic tiles. It was a little messy on the tile, but we cleaned it up and everything worked out. The flooring looks good and it's holding up good. I might do it again.

We had 3 rooms and a hall installed with laminate in July 2017. At the time of the sale, the salesman had indicated that it would not be possible to install anything but a floating floor unless we installed a new subfloor. We were willing to install the new subfloor but he said that Empire doesn't do that, we'd need a contractor because that's like construction. He assured us that the floating laminate would be fine. Less than one year later, I contact Empire...no response. I contact Empire again and the customer service person found it strange I hadn't heard and said he'd send my inquiry to the manager. No response. I called my salesman who asked for a picture. I sent pictures.

I called Empire Today and they came out, measured, gave me a quote and installed the carpet the next day. The crew was really good and it was a quick installation. It's a good carpet and it doesn't look like I'm going to have a problem with it.

I've seen Empire Today flooring at my daughter's place and I liked it, so I called them. I got Empire to do the carpeting for the family room and I like the little brown shades of the carpet. It's nice and they did a very good job installing it.

Empire Today is advertised a lot and they have quick installation. I also considered the product itself. The only thing that I was a little bit disappointed in was when the girl came out to demonstrate the different patterns and colors, she didn’t have very many to choose from. She only had six and I’m not able to shop around so I just picked the carpet that I thought I really like and went with that. Otherwise, I would have probably chosen something with a little flexi color. But none of those had any color in them. Still, I’m very happy with the new carpet I got in my living room. I like the color, the texture and everything that came with it.

We had our stairs re-carpeted and our entry re-tiled several months ago. Empire Today had the best price and we really liked their salesman. Everything was great and we really appreciated it.

Horrible experience, lack of education to customers and very frustrating experience. Sale person was very friendly, working hard to give us a good deal for installing carpet of 3 bedrooms, hallway, living room, dining room and stair to basement. I told him we have couple areas that making squeaking noise and he said "no problem, we can fix it". Never mention or ask us about what kind of floor we have underneath the old carpet. Never tell us about our floor could make more squeaking noise after the install done. We have one 78 year old man and 4 women 73, 55, 53 & 40 at our house.

Would NOT recommend Empire Today. We had one problem after another. Carpet was not installed properly (not tracked down in several rooms & cut/pieced together in one of our closets. They also installed our bathroom flooring over some of their materials causing a bump in the flooring). They were not timely & did not deliver & install as promised at the time of sale. My husband ended up helping remove our old padding and put all our furniture back just so the installers could leave our house at a decent time (10pm, this happened more than once). In addition, once the snow melted, a mess of cigarette butts to clean up in our yard. Their resolution for our inconvenience of installation problems spanning 3 months and spending about $10k, refund us $300, that is not acceptable. This was decided by their Admin as I left a message for their CFO.

I have dealt with Empire before and they installed a carpet a couple of years ago. I had a good experience with them back then. I wanted hardwood floors in the kitchen because I put new counters and back splash in. So I got a hold of the lady that I worked with before and she came over and showed me samples of hardwood. Then I selected and we went with it. I live in New York and the guys who installed it drove up from Connecticut. It's like a three-hour ride to come and install it, which surprised me because I assumed that Empire would use somebody more local. The English of the guys that came in was not great, but we didn't have to talk a lot and their work habits were excellent. They worked hard and they did a great job. The flooring looks great and I like that I don't have to wash it and I just use a dry sweeper on it.

My granddaughter had used Empire and I’ve always heard of Empire on the television. I was just mad at the beginning because they were gonna cut it outside and I said, “You can’t. It’s raining and it’s been raining and it’s been snowing all through the month of March. It still hasn’t stopped it would still be wet out there.” They kept telling me they were gonna come as soon as it ended. I said, “Don’t bother because it’s not gonna end.” And it didn’t. So the lady called and she said that their worker would cut it at the store. So he came and they had to bring it over and then they took away all the old carpeting and then he finished the whole job in two days. It was great. It turned out real nice. I’m very happy with them now.

Our carpet was in bad condition and I wanted to change it. Some of the carpenters we know offered their service, but my niece was paying for the service and the materials and she wanted to look in the internet where we can find a really professional carpet flooring. We found Empire Today and she got attracted to the 25% off during that time on the materials. I’m 83 years old and my health is not so good, so my niece did the contacting. Empire installed the carpet in our living room and the small room next to the living room. It's easy to clean and to vacuum. I'm satisfied with the work, but I found a little gap between the wall and the carpet that was put on.

I was very impressed with the Empire Today technicians that came out and did the laminate flooring downstairs. They were very, very professional. They knew their stuff and they did a great job. My friends and family love my floor so I told them about my experience. The minute that they walked in, they knew I had new floors and I didn’t even say anything. They were shocked and pleased, and I liked that.

Had a salesperson come out and give me an estimate. Specifically told him the only way I would do the project was if they fixed the part of the subfloor that was bad and was told that yes they do that and that it would not be a problem. Day comes for the install and once they have got up to where the bad spot was at I was told they do not do that. So I try to call the salesman to no avail. Call the 800 Empire number and I am told, "Oh we don't do subfloor." Asked to speak to a manager and was told someone would call me within 24hrs. So then the salesperson calls me back and I tell him the situation and he says, "Oh we don't do subfloor," and I said, "Well you added it in on the price and it is on my receipt," and he hangs up on me. Then the local installation manager calls me and tells me they don't do that and I asked then why is it on my receipt. He then says he will get it taken care of.

Originally was told it would be 150 to come and repair gouge in the hardwood they originally installed. Which was a lie as they sent someone who couldn’t explain how they would repair due language problem. They were late and didn’t know how to explain how the problem would be rectified. Just worried about the 150. But they had dirty shoes and put dirty hands on a wall that can’t be washed. Empire will not return my 150 which I feel they should as they lied about the whole process.

We had LVP installed in our home. LVP was 100% waterproof so we would not have any issues like if we spill a drink and the floor would swell up. We considered Lowe’s and Home Depot, but they just didn't have their ducks in a row, and Empire Today did. We had a very good crew that did the installation. There were a couple of hiccups. The warehouse shorted them a box of flooring and then they had to get the approval, but they solved the problem and they got it done the same day. About eight weeks before that, we also had another installation on another house we own, and the installation company they contracted was terrible.

In the living room, we had a hardwood floor put in and then in the three bedrooms and our stairway, we had carpet put in, and everything looks good. The product was also good and the price was excellent. Empire Today had a special going on at that time and they sent their sales rep out to the house. He did very good. He brought the products in and he was able to show us everything we wanted to see. We sat down to talk about it and then we made the decision to go with them. He took his measurements and it was basically done quickly.

Empire Today did the carpet for my den and hall a month ago. I had a good experience during the installation and I like the color of the carpet.

The cost of the wood blinds I got from Empire was very good. The blinds did look nice and they’re sturdy and of good quality. These blinds replaced the blinds that were at the window falling apart. The new blinds were installed in the living room. I like the color as it matches everything else. Everything was good. At the beginning, there was a guy who came out and gave me an estimate. He was very good. The installer was very professional and did a good job. The installation was fast. Empire is honest and trustworthy and has a good product. I'm just wondering when will I receive a bill from them as I haven't received a bill yet.

The consultation appointment was exactly what we were expecting. The pricing was in line with the market. And, the installation went without a hitch. I am so glad we made the decision to go with Empire! I LOVE my new carpet!

We had a wonderful experience. We first ordered laminate on the entire first floor, and loved it so much, we carried it up the stairway. Then, we decided to carpet some areas. They were professional, efficient and friendly. When our next flooring project comes around, there is no doubt who we'll call on - Empire!

I had 5 rooms recarpeted all in one day. Could not have been more surprised at price and workmanship. Everything was just what I expected as for carpets. Installers were clean fast and polite. I never thought I would have used a company like this but was very happy I did!

Empire Today installed the carpet at our family room. We got a deal on it and the installation crew were very nice gentlemen. What they came up with was also very nice.

The salesman was very helpful. The installers were the best I've seen ever. I myself sold a job worth 5128.93. Called it in. And that customer reported the sale. With the same salesman. Call corp. Still looking for the "100.00" reward. Not holding my breath. As it's been one month since I've talk to corporate and Maggin. Best of luck.

I had a carpet put on my steps and went with Empire since I had gotten my other carpet from them. They were on time and they had some good workers. The new carpet is very good and I like the color.

I previously used Empire Today in New York and I was satisfied. Recently, they had a good deal so I had them install carpeting in all of our three rooms. Their salesman was excellent and he told me that the gentleman who would be installing my flooring was the best which was why they called him Hercules. The installer was indeed excellent and moved all the furniture by himself. Overall working with Empire Today was a good experience and I would recommend them.

Empire Today installed carpet in our two bedrooms, and I like that they did it on time. They did a good job and then they were not coming the next day to do finish it. They also did the luxury vinyl in my bathroom, and they took the whole evening but they finished it. I like that the color of my new flooring goes with the wall. I’d recommend Empire to friends.

I enjoy the carpet Empire installed in our master bedroom. I called them and they sent a very nice person who tried to get me some carpet. The people that they had deliver and install the carpeting were very nice as well. Also, the service was good. I recommended them to my daughter who just bought a house.

It was excellent job, except I wish they would have fix my closet sliding tracks. The door is too high to slide through tracks, so now they swing loose. And my baseboards are cracked and damaged, it was not like that before installation.

Overall, workmen were professional and did job with great timing. Three areas of concern: I had specific requests that fell on deaf ears: regarding how I wanted the old wood floor in living room and hall to blend with new kitchen floor - both other rooms on either side of the kitchen floor. Second, I noticed as I'm now painting the wall/baseboards, the floor in one area did not extend under baseboard, it stopped short of baseboard that was noticeable only if close to the wall. Finally, the flooring is a poor grade. The floor dents easily: if you drop a knife or pot on the floor. My old floor was Bruce, does not compare!

Empire installation contractors were hired to install hardwood flooring in my dining and foyer area. While removing the subflooring, the saw hit my electrical wiring. We had to pay for an emergency/weekend electrician. We also have paid for a HVAC contractor, who said that the wiring for the AC/heating was cut. Now, we have to pay to have the wiring replaced and our warranty company said it is not covered under warranty. Empire's customer service personnel have been both indifferent and nasty, when speaking with them. I WILL NEVER USE EMPIRE AGAIN!! My neighbors asked about the work being done by the contractors. We are all retired military families and I will inform them to avoid this company. Plus, since my order changed, I can't get a copy of my contract. They keep sending the old copy and old price. Not sure what I have been charged.

We had a great experience, they came to us so we could pick out the carpet. The installation went great. Highly recommend Empire. This was the easiest way to get carpet, especially when you want it done quick. The best part was we never even had to leave the house.