Empire Today Reviews

This was my first time using Empire. Sales rep was good and showed up on time. Installation was crude and messy. After the installers left I noticed that they did not tack down one of the steps (I was installing wall to wall on a flight of stairs). From here things turned south. Took many repeated calls to reach a live customer support agent, and weeks for this minor repair to be scheduled. I am then expected to hang around all day until they decide to show up! First and last time using Empire.

I saw an advertisement of Empire Today and I thought to give it a try. The sales rep was excellent. He listened and worked with me to find what I wanted. He gave me options and choices and he was patient to see what I was satisfied with. The installation team was courteous and but they were kind of a little aggressive with moving stuff. They moved my buffet out of the dining room which I didn't tell them to do. I looked around and I had to move it in. Other than that, they were okay. We had carpeting installed and I love the flooring. Empire Today was prompt and they try to work with you with the prices. I was pleased with everything. I like Empire Today and the product and I would tell others to give them a try.

Empire Today was professional. I had them install carpet and wood-like floor in the bedrooms, dining and living room for a rental. I chose the color and liked it. Overall, I was very satisfied and would recommend them to someone else.

Was told by installers kitchen floor could not be done. My problem is no one would answer a phone, or return a call with the exception of a lady named Wanda to give me any options. So after being hung up on by an installation manager named Tommy. I decided enough is enough and canceled my entire order. I would not call Empire Today for anything. If you are in Ohio, go someplace else.

I had linoleum flooring installed in the kitchen, and carpet in the living room and the hallway. Empire was convenient and timely, so I went with them. It took approximately a month for everything to be completed though. The process was a little complicated, but it turned out wonderful. We were relying on the professional to tell us if there was anything we needed to do on our end to help expedite what was necessary to get the service provided. And it was not until the first day of the installation that we realized that there was more needed to be done. And so it took three different installs before we finally got it right.

I heard people always say Empire Today is very expensive so I always stayed away from them. But their salesman came in and tried hard to sell me anything. I love the salesman. He presented very well and he was just excellent. I had Empire put in hardwood floors in my kitchen, and I love its overall look. The salesman also explained to me that the flooring installed will not absorb water and it won't stop buckling. I love Empire and I was well pleased with the work they’d done as well.

Empire Today did my whole kitchen floor, three bedrooms and a living room. I like how everything turned out and I was satisfied with them.

The floor covering is great. However when I was able to check out the quarter round installation and quality it is unsatisfactory. The quarter round is coming apart, the paper is peeling off. Also when it was installed there are several places that are not cut correctly and don't fit. It was not installed properly in front of the dishwasher so I could not replace it without removing about 6 feet of molding that I could not match. My wife has been in very bad health since December and I have to take care of her and get her to the many doctor's appointments that is the reason I am late getting this report to you. if you could have someone check it out without the service charge I think it would show you are serious about your reputation and customer satisfaction.

I had Empire Today install a carpet in my man cave down the cellar and the stairs. They did a fantastic job and I had a fantastic experience. I looked around at Home Depot and places like that beforehand, but when I talked to Empire they sounded more professional. It's like Home Depot enrolls higher people that are out of work to go do a job, not necessarily professionals. Empire's salesman came to the house and brought a bunch of samples with him. I picked out the one I wanted and he gave me a price on it. We wrote that out and they put it in two days later. Their team then came when they said they were gonna and installed the carpet. They also cleaned up after themselves. The carpet is exactly what I wanted for my man cave. I bring my dog in the house and the carpet's got short hair. When I vacuum it, it comes right up.

I saw Empire Today on TV and I had a couple friends who had them. They told me they liked them and they were very good. So, I had some hardwood flooring installed by Empire Today in the kitchen and in the hallway. It's so easy to keep clean and it's real nice. I love it and I'm satisfied with everything. When everybody comes in the house, they love it too and I tell them Empire did it. If you ever need them, give them a call.

I bought from Empire years ago and recently, I had them install a new carpet in the living room. I like it and it's comfortable. I had a good experience with Empire and I would use them again someday.

I had the floor in our home done by Empire Today, and they did a good job. I'd recommend them.

I had two rooms installed with new carpet. Empire was quicker on getting it done compared with other companies, so I went with them. I got a medium grade carpet and I like the color and thickness of it. It's neither expensive nor cheap, but the price seemed really good. The warranty was also really nice. On the day of installation, they needed the payment, so one of the guys that installed took my checking account number, the check number, and went out to their van and called it in. But he missed a number on the check. So, Empire was saying that the check didn’t go through and that the bank wouldn’t accept it. They also thought that they weren’t getting paid but I told them that they were gonna get paid. We went back and forth with that then they told me that I needed to call the bank, so I did. We went through that for three weeks and it was a hassle. So, they need to a pay a little better attention when they’re writing numbers down.

I contacted Empire Today flooring to install new carpet upstairs in my master bedroom, hallway, and stairs. This was the worst mistake EVER. The initial visit with the salesman Ed was fine, but after that it was downhill from there. We set an install date, but was never given a time until that day. This was never told to us that the install times are between 8 am and 6 pm. I would have informed the salesman that morning is the time I want. This way the installers can get in and out in a decent time. I called the morning of my appointment to see if I could get a time as I would not want an appointment late in the afternoon. I explained to the gentleman that I didn't want a late appointment. He placed me on hold and called the installers. He returned to the line and informed me they would be to me between 1-2. The installers arrived at 1:45 with no phone call prior to showing up.

I got hardwood in the hallway and I was gonna put hardwood all through. But those floors were too expensive and I couldn't afford them. So, I had to do carpet with Empire Today and the guy who did the installation was really good. I got one board that's not down too good and it goes into the hardwood where the carpet goes in there, with just one nail. I don't know how to put it back down, but it's pushed up a little bit. Empire Today did everything that they were supposed to do and the carpet was installed in the living room and dining room. However, I picked the wrong carpet and it was my fault. The carpet is off-white and I should have picked one with a little more design and character in it, so it wouldn't show anything that drops on the floor. Nevertheless, the new carpet is okay and I'm satisfied.

Empire had done some work for my husband before and I also had them install carpet for two rooms and a hallway. I checked other brands but they were a little too high for me. The carpet I got from Empire is brownish and goes well with my furniture. It's beautiful, fluffy and soft. Their people put a padding on it. I also have some furniture in here that they moved and they were very nice and gentle about it.

I had a friend that used Empire and they told me about their experience. I've seen Empire on TV, too. I got wood floors from them for the living room and dining room. I also got carpet for three bedrooms. They did a good job putting everything down but they cut my walls up. I called them about it and they said that since they did not get any holes in it, they couldn’t do anything about it. Other than that, I'm well-pleased with the flooring and the carpet. The floor looks so good and I love it. I'd also tell others to go ahead and buy from Empire Today.

I am "EXTREMELY" dissatisfied that after several months (since January 2018), my issues has not been resolved. The attached files are images I sent to a customer service representative (Jessica **), on March 5th showing damage done to my wall during installation. I sent the images along with an estimate, and have not heard anything further.

I had some laminate flooring from Empire Today and it was installed in the kitchen and family room. I got that flooring for its color and design. I looked at another company but the laminate from Empire Today would do the job better than what the other company was telling me. The installation was good and it was all done in one day. The workers came in April, had a plan, and executed that plan. And so far, the new flooring has been great. They did an excellent job and I’m pleased with what they’ve done.

I just moved from a larger, 1500 square-foot home which I could not handle anymore. I had purchased thicker pieces of laminated wood for my living room, hallway and three bedrooms from Empire Today to get rid of the dirty carpeting through the house. I went through Lowe's and Home Depot but still I liked Empire's price. Their salesperson and I had good rapport. However, I ordered one product but when the men came out to install the flooring, I noticed that they were going to use a totally different one.

Empire Today installed flooring that look like wood plank in our kitchen and living room. And I like the way it looks. They're the lightest shade that Empire had, and it's a nice shade. However, it doesn't seem to be as good as the one that my husband had purchased and installed before. I'm not happy with it. But I like the work done by the person who came to install it.

I've had Empire Today install carpeting, floors, tiles and ceramic tiles. They have worked on my home and rental property. I considered other companies but Empire Today could work on my rental property the following day, which was important to me. However, I am not really pleased with the carpeting. As soon as I had gotten it, I contacted them and said that it was not wearing well. It was bunching up. They sent somebody out after I called three times and I was told that the carpet had excess carpet fiber down deep and it was separating the carpeting. There's a lot involved in getting carpeting and it was such an ordeal that I just let it go. I bought their top quality carpet and I told them that I wouldn't do it again. Still, I've had two kitchen floors and the bathroom floors put in in the last two years and so far they're doing well. I've had the ceramic down for a good 10 years and they did a good job on that also.

Everything went well when I had Empire Today install hardwood floors in the bedroom, carpet on the steps and window treatment at all the windows through the whole house. They look well and I would recommend Empire Today.

Bought carpet from Empire at 2.98 SQFT, spent 1100.00. Done deal. Had house fire and had carpet replaced, a piece was sent out for cost of carpet which came back as 1.35 SQFT which if I didn't have receipt the cost difference would have came out of my pocket. Warning don't buy carpet from Empire unless you want cheap!

Empire Today had the price range for the quality carpet that we wanted. We had them install the carpet in our two rooms on our main floor. Overall, I'm happy and the work was okay but the installers were a little bit careless when they brought the big roll of carpet in. They had it on their shoulders and they slipped out underneath of it and slammed it onto the floor. And the brown caps on my light fixtures in the basement popped out. I didn't realized until I went down there two days later. I called back and the same people who’ve installed it came back to repair. It's fine now. Also, we were referred to Empire by our daughter and her husband. And I was told that they were gonna get some kind of a Visa card thing but they never have received anything.

Our experience with Empire Today was very good. We had some carpeting installed in our living room. The two men were efficient and friendly but stuck to their work. The only problem that happened was the guy who laid the rug, and he probably didn't even know it, cut the phone line. We called and they said, "No problem," and they sent somebody right over the next day. It was amazing. He was able to pull out a little just enough, two inches of what was left over. He fixed it and the phone was ringing. We were very pleased and then he got us a peace offering, another part that we're gonna be able to use. They were very good and they took everything and they worked very hard. My husband likes the quality of Empire's rugs better than other brands. Their cost is better, too. The new carpeting is clean, although we probably chose a little wrong because the color's a little too light. But it's gonna be okay.

I had Empire Today put down carpet in the living room and the hallway of my home. It's of a salmon color and the installer did a good job. Overall, I had a good experience dealing with Empire.

We liked Empire Today's price and we purchased carpet from them. We had it installed in the whole second floor of a house that we rent and we like its durability.

I saw Empire Today's commercial and it sounded pretty good. I called them to see what they had and I liked what they showed me, so I went with them. I had carpet installed in my living room and two bedrooms. When they were putting it in, the installers argued with the salespeople over the phone about moving things with me standing there. I am old but I moved everything so these people really had nothing to argue about it. But I couldn't move my bed, TV set, and living room sofas as those were too heavy for me. Also, the installers unplugged my cable and it took me over a week to get it back in order.

Empire Today's installation went great when they put in carpet in my living room and bedroom. The carpet's new backing fills into the carpet and I like it. However, I kicked myself for not asking what kind of specials they got when I saw their commercial of 50% off install and cost of the carpet a week later. I paid full price and I could have saved a lot of money. I'd recommend them but I'd ask what kind of deals they got next time.

I called Empire Today because I kept seeing their ads on TV. At first I thought that they might just be some fly-by-night company. Then when the young man came out, he's the one that sold me. He was so nice and professional. I purchased a laminate floor and I absolutely love it. I have a really big living room and then down the hall and bedroom, I can walk in and see out and the flooring is just so pretty. Everybody that sees it, loves it. The two young men that came out and installed it, worked very hard and I was impressed with that. I’m very satisfied with Empire Today.

I had my downstairs flooring done by Empire Today two years ago and this time around I had laminate flooring installed in the whole upper area. I had great experiences both times. I considered Home Depot for the recent project but I saw that Empire Today was having the 75% off sale and I decided that would be a good way to go. I like the coloring of the laminate flooring and as far as durability, it’s good.

My girlfriend used Empire Today's services before and she was very happy with them. I had them install carpet and a laminated kitchen flooring for me and everybody from there was very nice. Since the installation, I've liked the carpets and the kitchen floor is very nice-looking. Both are very easy to clean.

I was referred to Empire Today by my sister and I got a laminate flooring. My new flooring has met my expectations.

The rep that came out my house was great, but less than 1 hour I decided not to use them, they first said that the service was not in the system, and they would contact me back to cancel it. However, they never called back, and I called them back on that following Monday to cancel it out. The rep asked me why, I told her because I no longer want it, and she made her smart comments. After placing me on hold for over 3 minutes she got back on the phone, to tell me I cancelled your order but you will be charge 15% charge anyway. I will remind you this order was called less than a 1 hour from agreeing to use them. Please avoid this company, you should call Luna!!

Carpeting great and professional installers. Laminate professional installers but only one worked. Bathroom flooring was a nightmare ending in being canceled. Lack of communication, installers would not complete work due to subfloor which they were to replace. Supervisors at NJ would tell me one thing as opposed to installers and product would not be in stock. Sales personnel was not completely forward in all communications of sales and what it applied to and not applied to. NO communication from main offices.

I had my carpet in my hallway and in my steps done by Empire Today. I liked their work and the quality was good. I also like it because I work at a building and I deal with a lot of carpets so I knew what I wanted. They do a good job, that’s why I called them again. Overall, Empire Today is great.

If you want any type of flooring or carpet done, go to Empire Today. They did my kitchen flooring and living room, and my overall experience with them was great. They gave me a discount and I was satisfied with the price that they gave me. When they came out to install my carpet in the living room, they were wonderful. Everything they did was done correctly and they showed me each step of what they were doing. When they were through, they cleaned up behind themselves and then went on about their business. They were very polite and weren’t real noisy. They were real and patient, and I liked that in them. The new carpet met my expectations so far. I got three bedrooms and one hallway and I want it to have the same carpet that they installed in my living room so I’m gonna have to give Empire a callback in July.

Several years ago, I had my house redone by Empire. A wood laminate was installed in the living room and hallway and the kitchen and dining was like a muted brick that had pale blue and beige. I loved them and it cost me about $5,000. Then I wanted to get laminate in this little condo and it was $7,000 just for that. This is half the size of my house. Also when I called Empire, it was the last day of the sale that they advertised on TV which was 75% off everything. The lady I talked to confirmed that I’d get that promotion since I was scheduling the purchase that day. However, when the installer came, the man said that the 75% off was only for the carpet and I'd get 50% off everything. Then the Berber was less than half the price of the laminate, so I had it installed instead. It was still $2,500 for this flooring with the 50% off. But I don’t have any problems with the installation nor with the carpet.

My son had all the carpet over his mother-in-law’s house done by Empire Today and he was really happy with them so we took a chance and went with them. I had carpet installed in our bedroom and the quality was very good. We were very happy with the color plus, the guys that did the installation were great. They were fast and courteous. We were very satisfied and if we need more carpet, we would go with Empire Today again.

We had Empire Today install linoleum in our bathroom. The cost and quality worked good compared to the other brands we considered. We also liked its pattern and we thought it was like regular flooring. The people from Empire were very polite but we had to wait a day before they delivered the flooring. They said they're going to deliver it one day and do it but they had to cancel that and then did it the next day. They also didn't give the directions on how to take care of the flooring until they put it in. And there's a part of the flooring that was bent. And then somebody cut the linoleum wrong for the patterns in it. It was a whole mess of things that were not great.

I had Empire Today install carpeting in one of my bedrooms, hallway, living room and dining area. When we bought our home, it was built for us and we upgraded a lot of things. My old carpeting was almost 27 years old. It didn’t look bad, but it needed to be replaced in some areas. I was shopping around for carpeting, then my neighbor next door replaced the carpeting in three of their bedrooms, we talked and I asked them to send us the person to give me an estimate. I had a very good experience with Empire Today and I would definitely recommend them.

I hired Empire today to install engineered hardwood in my home. I was informed by the salesperson it was a one day job. After 3 days and multiple calls to Empire I am still not sure the job was done correctly. I spoke with the installation manager who blamed the salesperson for incorrect figures which caused a shortage of material on the 1st day then a shortage of materials on the 2nd day. Based on the salesperson my job was 530 ft². However after my own measurements I found the job to be 475 ft². On the 3rd day one of the original installers is in my home with two new people, one who claims to be a supervisor. The job is incomplete and my patience is long past exhausted. They have created a need to refinish my baseboards and totally annihilated any plans I had with out of town guests.

I had Empire Today do a carpet install in the apartment. They showed me the carpet that they had and I picked the one that I like. I'll recommend Empire and use them anytime.

Empire Today installed carpet in one bedroom, a small office, and on the 13-step stairs. We have also done business with them before. My husband and daughter picked the company out. Then we had scheduled an appointment for them to come out and put it in. But since my husband was diagnosed with an illness, we had to put it off for months and months until my husband was well enough to have it done. Empire Today was very kind to let us put it off that long because the pattern they chose was discontinued, and so they saved it for us for all those months. Most of the time my husband could not talk and so I was the one who was calling them monthly, saying we can't do it yet. They were considerate of us and they never pressured us. Also, the two men who did it were absolutely fantastic. They did a beautiful job and we are very pleased with it. The carpet is beautiful and we just love it.

We were putting up our house for sale and we needed a small bedroom carpeted. We got one for $5,000 from Empire Today and the price was a little high but the quality seems to be very good so far. We also like the color and the brush of it. But there was a mix up on the date of installation. They told us they would be out here on Tuesday, so we emptied everything out of the room. We couldn't sit here all day waiting for them, so we called them if we could get the time arranged. And they told us that the installation had been rescheduled for Monday. We were upset because we put every stuff in the room in other places and we had to return them again. Also, we were putting the house up for sale. We asked her if there was anything they needed to get it done sooner. Another five days was not gonna work. And she was able to get it installed on Thursday, so that was very good.

The sales rep was very knowledgeable about the carpet and very easy to get in touch with and ask questions after. He was really good. The installation team did a great job as well. The carpet looks great. We are home investors and have worked with a lot of our contractors. Empire Today is one of our best ones, so we’ll definitely be using them again for flooring in the future.

We live in a small town and don't really have access to a lot of big-box-stores, so we called Empire Today for a consultation and liked what they had, so we went ahead and ordered through them. The reps were very good. We had carpet installed in five bedrooms and it's wonderful.

My new flooring from Empire Today has absolutely met my expectations. I had checked out some stuff at Home Depot but the lead time on their carpet was too long for me. In contrast, the lead time on Empire was like incredibly fast. Empire installed carpet in the living room, hallway, and three bedrooms in my home. And the feel on the feet of the carpet is super comfy.

Empire put some carpet of mine about two years ago so I called them back this time and they installed my kitchen tiles. However, after they put the tiles on, I didn't like the color. But I don’t wanna take them, so there's nothing I can do to change that. Their rep helped me do the right color and he said the color looked okay, but the baseboard that he put with the board that I had don’t even match. Also, the tiles are really harder to clean. Other than that, Empire did a good job.

My daughter-in-law had Empire and was very happy with it. We also had Empire install laminate in three bedrooms. The flooring is what I wanted, and it was done on time and when they said they would and they did a really great job! I'm very satisfied with Empire. The price was right and it was equal to other things. My daughter-in-law had done the investigation as far as finding different places out because she had her whole house done.

Empire Today did a very good job installing some kind of a hardwood but flexible flooring in all our rooms except the bedroom. I also used them before for regular hardwood. I really like our new flooring. It's a really neat product. Also, they were quick in getting it down, and I appreciated that. Their customer service did very well, too.

I had three wall-to-wall carpets installed in three bedrooms by Empire Today. They turned out beautifully. The installers were fabulous because there was a lot of heavy furniture to be moved around, and they did an excellent job. A couple of weeks after the installation, I noticed on my master bedroom, where the piece of wood is dividing the room to room, there was an indentation on that rug. And it looked like there was no padding under it or it needed more padding under it. So I called the service department to have a service man come over and look at it. I had an appointment on June 1st.

The quality is good with Empire. They are a little bit more expensive than other brands we considered but I went with what my wife wanted and she wanted them. The installers gave us a heads up before coming in in the morning then they cut some of the pieces and took everything apart. We had everything moved for them, then they got the installation for the carpet in our whole home all done in a day. So, it was a good experience. There's a big difference from what the carpet was and personally, how soft it is now is my favorite.

I had linoleum installed on my kitchen and bathroom, and carpet on my living room and bedroom by Empire Today. Their cost is pretty good, and I also like the material. However, the installers did not come when they were supposed to, so that irritated me. They were supposed to come on Tuesday to install carpet and they couldn’t come that day and then they had to install flooring before they could install carpet. So, it was a little bit of confusion. Nevertheless, they still got that done that week and everything was done well. They are worth a try.

I had Empire Today install carpet in my bedroom so that I could sell my house. Its cost and quality were comparable to other brands, and the speed in which Empire Today's guys could install made me decide to go with them. The installers were extremely efficient and cordial. I would recommend Empire Today.

Empire Today's service was fast so I purchased from them and had linoleum flooring installed in the kitchen area. The flooring has met my expectations and my favorite features are the design and color. The reps were very patient with me because I had to cancel a couple of times but it seemed like it was no big deal to them. And when the installers called to say that they were on their way, they came in the allotted time that they said they were gonna be here. It took them a little bit longer, but I could understand that. Also, the salesperson was so sweet that I decided to do my three bedrooms in another couple of weeks. It was a great experience.

Empire did my previous carpet and when I needed a new one, I went with them again. I had it installed in the living room and I like its texture. The color was something that I had to change but so far, I have no issues with it.

We've been with Empire Today for years whenever we've done carpets. They were quick and good and I didn't have to wait long for an install. Recently, we got a bedroom rug and I like the color and quality of it. Empire Today has fast and competent service and they have low prices.

I have a rental where I had put down the new laminate and took an old floor up. I got it ready so all I had to do is come in and put the carpet in. I deal a lot with Home Depot and Lowe’s. In fact, I had a private guy that had done some work for me. I had him scheduled and he kept changing the dates. And then finally, he never answered the phone and he never got back to me. So I just dumped him, looked for somebody and I found Empire Today in the phone book. I was surprised that they had next day service so I thought I'd give them a try because I was in a hurry I want to get the place rented. I like their speed. Their reps came very quickly. They measured the day before we picked out a carpet and everything went smoothly. Their installers came early and they were done in three hours.

I needed a carpet and I checked online and then realized that Empire Today had carpets available. They installed a carpet in my bedroom. It is great and I like it. There was someone who came and then I chose the actual carpet. The installation process was good also, and the person who was doing it done it with perfection. Everything went the way it was supposed to be.

We had laminated flooring put in by Empire Today in our kitchen, dining room, living room and family room. My sister went to them, so I went to them. Everybody in their team has been pleasant. The only complaint I have is a rep from the customer service team called me twice and I couldn't understand a word he said ‘cause he’s from some foreign country. That's what I didn't like. Other than that, I would recommend the company to others.

I’ve used Empire before and I got them again to install carpet in the bedroom. I was satisfied with its price. The only thing is, they are not very clear about the things that they do. I had some furniture in my bedroom that needed to be pushed aside. It's a house that's lived in so it wasn't empty, and I made sure I let them know they're coming to a home that has been lived before. There were two sets of guys that came. The first set had three people and the second set came with two persons. And the main guy was good but his helper was upset that he had to move furniture. I told them that if they didn’t want to move the furniture then they could go. But they were able to finish the job.

We had Empire Today install some vertical blinds in a den. I considered other brands before I made my purchase and the brands were about the same but Empire's price was different. Also, I like the way Empire's rep presented himself and that he had patience. I like the color and the material of the blinds and the way they were installed. And I also like that the rep told me that they will guarantee for life.

I had the hallway done with the laminate that Empire Today sell. The salesperson was knowledgeable and did the job she was hired to do. And then, the workers did what they said they would and it didn't take them a day to do it. I looked at a couple of other things at Lowe’s and Home Depot but I recognized that I could have never done the professional job the way Empire did. So far, the laminate is very good and nice, and I like the color. My wife does the cleaning and it's durable. Overall, I'd recommend Empire Today.

Empire Today installed carpet in one bedroom in our home and it was the color that I was looking for. The saleslady was pretty nice. I told her what my major concern was being on a budget and what I was looking for and she gave something within my price point so I was very happy about that. Also, I'm very satisfied of my flooring although I should've picked their padding. I'm thinking about Empire in the future and I would rather work with that particular saleslady. I would recommend them.

We had Empire to my mom's place 'cause my mom wanted blinds. And the salesman said that they had carpet also. And so, after we bought the blinds, my mom only lives 6.3 miles away from my home so the Empire guys went over to my home and we picked out the carpet. It was the same day. It was nice because I'm selling my home and the carpet was horrible in those rooms. And so then, all the furniture was gone when Empire came so it's very easy for them to put the carpet down in one room. And in the other room, they moved the furniture without any problems. The carpet's color was good. I wanted beige but this color was a little darker and it wouldn't show the dirt as bad.

Two years ago, I did my whole house and Empire Today did a great job. More recently, I had them install a rug in my living room and my dining room. While the first time working with them was great, this time they didn't install the rug like the other one. It feels loose and so I had to put it under the trip that is on the floor. They didn't do it right this time and I didn't like it. I told them about the problem and it was something that it was on the floor already from the rug before, and they were gonna leave that one. I told them to change it but then their installer said that if they changed that then my tiles would get messed up. Since I only did the living and dining room this time, one can tell that the old flooring that they installed looks better than the one they put in recently.

Empire Today has good service, and I like what I see in the advertisements and the way they do their job. They installed carpet in my apartment and the team was on time, professional, and excellent. The new flooring is excellent as well and I like it all.

I saw Empire's advertisement and it was great that they took the old carpeting away. That was a big thing and it really sold me. I had carpeting done in the living room and dining room area a month ago and so far so good. The Empire team was very obliging, helpful and nice. The experience has been very good.

This is the worst possible company to give your money to. They ran out of my carpet twice. Their corporate office as well as the customer service managers are the biggest con men ever!!! This company does not care about customer at all! Do not give your money to this company!!!

The salesman was amazing. He brought in sample after sample until we finally found what was perfect for our home and colors. Install was quick and painless. It took less than 2 hours for our carpet to be put in correctly.

I wanted to get rid of the carpet in the bedroom so bad. I heard good things about Empire Today and found out that their flooring was the better product than other companies. Also, they weren’t pushy. We had vinyl flooring installed in our master bedroom and I like the way the flooring looks. I've already recommended Empire Today to somebody.

I’m partial to Mohawk carpeting because their carpeting that I had years ago stood well. At first, I went into the big-box stores and priced carpeting. The padding was separate and you had to have a different crew come in and lay the carpeting. Plus, I had to move the furniture myself.

I liked the advertisement on the television that Empire Today had. I had them install carpet in the bedrooms, living room, hallway, and closets of the house. I really liked the color of the carpet. They also installed the wood floor in the kitchen and dining room part. They did a good job. But during installation, they came out late in the afternoon, so they worked until late in the evening. It was 9:30 before we left the house and I had another 50 miles to drive to get home. That was the real hassle. Maybe they should start an install in the morning and finish it because they were so late in finishing the carpet that I didn’t get time to put the two closets up. So, I had to leave those and put them up late. Also, Empire Today had two people putting the carpet down when they should have had three. Other than that, I have recommended them to another guy who already got carpet in his house now.

Empire Today has the worst communication and customer service I have ever experienced! My original installation was in March. The carpet was fine but the tile installation was horrible. The guys that installed it didn't know what they were doing. They told me the equipment they had would not allow them to cut the tile so it would fit around the corners of my kitchen, bathrooms and pantry. So, what they did is just round the corners and fill it in with grout!! They thought this was fine!! The tile they laid down is not even so you could trip walking through my house if you aren't looking.

I had Empire Today put down a kitchen floor for us. We had two or three other estimates but the prices are all about the same. Empire Today was good so I went with them. Their reps weren’t in any hurry and they did a good job. The floor matches the cabinets in the kitchen and everything looks good. We got oak and they said it’s guaranteed for 15 years. We would recommend Empire Today. However, since it isn’t cheap, Empire ought to allow an extra 10 or 20% off for seniors because sometimes you gotta save up to get the floors done. And seniors would look for any money to come back.

I called Empire Today after meeting them at Sam's Club. Then, they sent me a representative and I was very satisfied with what I heard, so I ordered the sliding patio door. The rep was very patient, informative, and knowledgeable of the products. Also, Empire Today's team was awfully special and they did a great job on the door. I appreciate them and I love the door. However, when I opened it last week, the spring won't go up. I may have bumped into something there, but it came off the track. I tried to put it back on and got concerned I wasn't doing it right. I did not want to break it, so I thought I'd call Empire to send someone out and put it back on the track.

The carpet from Empire Today is perfect and everything's great. The salesperson and the guy who installed it were great. It was a very pleasant experience.

Empire Today had a special on the flooring I was interested in and it was something I could afford. They installed gray carpet in my living room and my bedroom. I love the color.

Got a call at 8:01 a.m. in which a recorded message told me the installers would be at the location "this afternoon" and that I could speak to a representative if I wanted to, but the representative had no more information. I don't live at the location and decided to go to the house early to accomplish some others tasks before the installers arrived (I'm getting the house ready to put on the market.)

We were very pleased. Our friends, Charles and Phyllis ** have your company installing about 900 ft. of flooring as I write this. I only hope that their installers were as polite and courteous as ours were. We love our floors very much and we will continue to refer our friend to Empire Today. Thank you.

With the price given by Empire Today, I got them to do carpeting. The did almost my whole first floor, living room, hallway, three bedrooms and stairs. We had a problem the first day because they couldn’t cut the carpeting. It was raining and they went back to the warehouse to recut the carpeting. They came back the next day and they were very efficient, worked constantly and never stopped. They put the new carpet in and cleaned up. The flooring was what I expected it to be and I recommended them to my neighbor.

I had the laminated floor done by Empire Today and the installation has been fine. I would recommend them.

I dealt with Empire Today before and I knew who they were so I had them install a bedroom carpet and everything was great. I would recommend Empire Today to anybody.

The original rep. quoted a price to which I inquired about the TV commercials quoting 50% off, to which he replied that the offer was expired. It was only after I called Empire to cancel the installation that they told me that the offer was still valid and gave me the discount. The installers were helpful, courteous and professional, and completed the installation and moved back the furniture in a minimal amount of time.

Empire provided quick, clean and quality service as well as product. They arrived on time, were a pleasure to deal with and I would recommend them to my friends. I used them before to install my wood floors. It is now three years and they still look like they are new. Great company... they produce what they claim to.

I had carpet installed a year ago and added my negative review. First, Empire Today will always respond to these poor reviews by making a note such as "we hear your concerns and we will reach out to you shortly". However, they NEVER reach back out to the consumer. It's all lies and deception. Their business is a headquarters in Illinois with contracted sales people and sub-contracted, unskilled installers. Stay away.

The carpeting installed throughout my home by Empire Today is supposed to be long-lasting and cat-proof. I was gonna get a few people, but when I talked to Empire, I felt comfortable with them. Their installers did a really good job and both of them were very pleasant. The carpeting has met my expectations and everything has been great. I've already recommended them. In the past, I had a very bad experience with a different company, but I had a very good experience with Empire Today. So I was very happy.

My wife chose Empire Today to install rugs in our family room. We've had it for a month or so and it's fine. Our impression, however, was that the salesman didn't have very many options as the choices offered to us were fairly limited.

We had Empire before and paid it off within the year. We had the family room done and the sunroom done at that time. This time, I had the living room done and had laminate flooring installed. They were excellent, responsible, and clean during installation and they just moved everything so easily. I was pleased with everything but the financing which turned out to be exactly what we did not want. I was supposed to get financing with no interest and it was supposed to be $38 a month.

We had Empire Today install hardwood floors in the living room and the hallway of our home. Their rep came out, talked to me and showed me samples. He was very cordial. The workers came in and did their job. They were very nice and polite. I like the fact that I can just sweep the floor and mop, and I do not have to drag out a vacuum cleaner. We've got dogs so there's hair everywhere. So I just sweep it all up and it's gone.

I had good and bad experiences with Empire Today. For the good part, I had a very excellent representative who came to my house and took my order. I picked out a great product and the installers were excellent. I got the flooring for my family room which I’m very happy with. And the second time was my carpet for my bedroom and my stairs. For the negative part, I ordered my carpet three weeks ahead of the date that I wanted because I had to wait until I had a Saturday available so the installers could come in and do the installation. However, I didn’t get a call until Saturday morning of the day of the installation to tell me that the installers weren’t coming. It was not good because it seemed to me somebody should have known the day before.

I had Empire Today install carpeting in my bedroom and vinyl wood floor in my bathroom. I've used those products for over 50 years and I've always had good results so I went with them. But I had a lot of trouble with the pricing. The saleslady quoted a price of $614 for the floor in the bathroom. I had it black and white on paper and we both signed it. But when they came to install the flooring, they gave me a paper signed for $789. The same thing happened with the carpeting. So I called to cancel and a guy talked to me, trying to give me a better deal. But I was very disappointed in that and it seems to me that the salesmen lie. It had been quite an experience.

We had used Empire previously but with another house. They were highly recommended and they were very good. We had laminated kitchen flooring done by Empire Today and we had the whole house carpeted other than the kitchen and our laundry room. We changed the kitchen flooring after we first picked out something different a bit lighter. But then, when we saw it and realized it wasn’t gonna match, we changed it a couple of days before we had it installed and everything went well.

I needed something fast and Empire gave a faster response than the other companies. Plus I went with them for the time they were available. They installed the carpet in my home's bedroom and stairs. The carpet type was on sale and it was a good price. It met my expectations and I like its feel and thickness.

Empire Today was a little bit higher in price than a couple of other brands, but I just like the carpet. It was installed in the den, living room and bedroom, and the guy who came in did an excellent job. He was a one-man team and he did everything and he cleaned up. He was an outstanding employee. The carpet has met my expectations, so far. And I’d recommend Empire to anybody.

I am writing this note to document the absolutely disgraceful experience I had with Empire Today. May 10th: One of Empire’s “Flooring Consultants” came to our new home to measure and provide pricing. We informed him that it was critical that our carpet be installed in our new home prior to our move on May 19th. Obviously, it’s much easier, less work and less cost to install carpet when there’s nothing there. By the way, I won’t name the consultant as I happen to believe his intentions were OK. In any event, after checking with whomever he checks with, he assured us that our carpet would be installed on May 17th. We had actually priced carpet elsewhere and knew that Empire’s pricing was a bit higher. But, for the convenience and commitment to have it installed when we needed it, we decided to pay that premium.

I called around companies to purchase rug for my mother's basement and went with Empire Today because I've used them before and they did a good job then. They did a good job as well this time and the flooring they installed has met my expectations. Also, they were quick, clean, and polite.

I looked at several different brands of floors the first time and Empire Today had the best selection so I went with them. I had my bedroom floors done several years ago. And then two, three years ago, I had the rest of my apartment, the living room and the hallway done. And then recently, I had them put new blinds and shades. So far, I’ve been happy with them. I have a lot of allergies so the laminated wood floor is the best. They look clean and nice, and they’re okay. And I got cordless shades in my living room. I have three windows of them and they’re bottom up, top down. They are the greatest. I also have wood ones in my bedroom but I didn’t get all the windows with the shades cordless.

I had Empire Today do two and a half rooms of laminate, three full closets, and I had carpeting put down on three or four stairs. My salesperson was very nice. However, they put the wrong carpeting down. It was not what I picked and I wasn't happy with it. They came and redid it in May. But then, I didn't get a bill. Since I had something redone, I thought they consolidated the bill together before sending it to me. But it turned out that Empire Today sent it to the wrong address. In January, I had the consulting come to the house. Everything should've been written down. If I had gotten financed, everything should've been legit, including my address. I knew the monthly must've gone up. If they were missing April and May, I would pay it. That's not a problem. But I needed to have some paperwork.

I had carpeting from Empire with this room before the house got hit by Sandy and I was happy with it but they didn't have the same color. Nonetheless, I'm just as happy with what I got. The carpet is nice and gushy. Also, Empire Today was fabulous. They were all good to me and my salesman should get a raise. Jeff was wonderful and very helpful. He even helped me with ideas for decorating.

I have rental homes and I always use Empire Today. I like the color of the carpet I got from them and the product has met my expectations so far.

Our carpet was 30 years old and it was terrible. I considered another flooring company, but I had to go to their store. I’m an old lady and I don’t have time for all that stuff. They also wanted $50 deposit which I was okay with but my husband wasn’t. Empire Today said they’d come out, measure, tell me what I needed, and bring samples. It was a good, quick deal and it was all done easily, and there was no $50 deposit. I had Empire put carpeting in the hall, living room, and dining area. During the installation, the fellas were right on the money. They came in on a regular truck, did their job, and cleaned up after themselves. I like that the flooring has been replaced. So far, and the carpeting that Empire put in is good. I've already recommended Empire Today to my grandson.

I had laminate flooring installed by Empire Today in my entire home. I looked at other brands and found that Empire was a bit more expensive, but I liked the presentation that the sales rep gave. She came out to my house at 8 o'clock at night and stayed 'till after 10:00. She's very professional. She showed me everything, gave me lots of choices and I like that. It was a convenient thing for me as well. I have three grandchildren at home that I take care of all the time because my daughter passed away and I didn't have time to go out and just shop for a lot of laminate. When you have a 1-1/2-year-old, a 3-1/2-year-old and an 8-year-old in your house 24/7, you do not want carpet.

My husband and I live seasonally here from April to October and needed a rug put in because we had cement floors and it was always cold feeling. We weren't sure what we wanted to do and I checked around and Empire Today worked with us and sent someone out to talk to us. The Empire Today gentleman talked about wood floors and rugs and we got a nice feedback from him. We had a rug and a rolled linoleum tile put down for the bathroom. Bryan and his staff who put the rug down were very pleasant. They worked hard and didn't dilly-dally. We had a little issue though but they came back and fixed it. So far, we're very happy with everything. The flooring has been very warm and comfortable.

I checked around for carpets and having Empire Today do the carpeting seemed like a better deal. I had them out twice to do my upstairs carpet and then I just had them out recently to do the downstairs carpet. They were fast and efficient, and they did a great job all the time. I loved the experience and the flooring turned out perfect. The carpet kept the floor warm during winter. So, I'll call Empire Today again to do my basement. I'm very happy with them and I tell everybody about them too. If you needed anything done, Empire Today should be your first call.

My sister bought some carpet a couple of weeks before and I decided to try. I had used Empire Today a long time ago when they put a carpet down and it was beautiful. This time though, only a part of the installation was okay. They had to take the closet doors down to put the carpet down but when they put the doors back, they were not put back right. And I had to get somebody to fix it.

We had carpet in three rooms in our home by Empire Today and the installation was fine. It would be nice if the installers would speak English all the time instead of Spanish. But the carpeting has met my expectations and it's clean. We've used Empire before and I'm satisfied with my experience so far.

Empire Today installed for us the kitchen flooring and it was laminated. I looked at the floors in town, and then somebody came over to measure my area. At the time, I thought it was a little expensive and I couldn't afford it. It was before the holidays. And then, we saw Empire Today on TV saying to call them and I impulsively did so.

So I am a bit miffed at this time. I ordered 5500.00 worth of Luxury Vinyl Tile flooring for my house and thought I was going to get a professional installation. Was I wrong. Don't get me wrong the floors are beautiful but the finishing work is extremely shotty at best. I would think that for that amount of money the quarter round that was put down around the baseboards would have had returns added on the ends to make the work look finished, not left with bare wood ends that look like I did the work myself rather than paying a lot of money for someone to do a professional job. Also the installers left a broken flat screen tv at my house for me to dispose of that was originally in their truck at the time of install. How unprofessional is that? If you don't want your trash why do you think I would?

We had carpeting done by Empire Today in the family room, four bedrooms and the stairway. While I was okay with the price, I was very unhappy with the quality of the carpet. They told me that it was good quality but it's not. In fact, the carpeting that I still have in my living room is twice as good as the one from Empire. I was supposed to be getting an upgraded pad. But I can walk up to my stairs and different parts of my house and I can feel some of the staples. That's how thin it feels like. And the carpeting in our family room had a little bit of a pattern to it. It was a 6 x 6 square and it was of a lighter color and every time you walked on it, the footprints looked like somebody with dirty feet came into the garage and walked out. I complained to my sales person and he told me to call his manager. They just blew me off and to think it was a lot of work to get ready for it, with moving all the stuff and hooking all of our electronics.

We called to have hardwood flooring installed throughout our downstairs. The appointment was set and we were pleased with the choices and the assistance of our sales consultant. Upon arrival with the materials it was determined that the choices made were not compatible with concrete floor they were to be installed over. After a second appointment we settled on a combination of hard surfaces and carpet with assurance that this would remedy the problem... it didn't! The hard surfaces were installed without issue and looks great. The installers were professional and efficient. On the same day the carpet installers arrived and were unhappy by the size of the job, the requirement to move furniture and tear out and dispose of old carpet... They stated it was a job that required at least 4 people. They were aggressive, foul mouthed and very condescending. After talking and arguing with their manager, they left without doing anything.

My husband hired the Empire people and we had a great experience. They have a good reputation and were efficient. We had carpet installed in three rooms and we like their job. And the rep was very nice and professional. The guy was here on time and the product is great. I love the color and the material of the carpet. It was a very thick carpet. My expectations were met by Empire. I will be calling to have Empire do my living room as well. I would tell my friends that they can't go wrong with Empire and that Empire did a great job.

I used Empire Today years ago and they're the only flooring company I have used. I recently went with them again and had carpet installed in my hallway. I like the color and the carpet is nice. I really love it. All in all, Empire Today was very good to me and everything went well.

Terrible, my carpet is 9 months old. I purchased the top padding and carpet (Mohawk). Carpet is very worn and after cleaning it has spots reappearing. My sales guy Brian said warranty 10 years, will not wear, will not show spots or they will replace it. Just received a call from Empire after 6 weeks from the time the technician and inspector came out. The manufacture said the carpet is fine and will not warranty. $8,000.00 later. Seriously do not trust this company.

Empire Today had done some work for us before, some laminate flooring in the living room, and they did a great job, so I called them back. It was time to update the kitchen floor because it had been 20 years. It was a linoleum type of product that Empire Today put in the kitchen floor here not long ago. The rep was a nice guy and did a really good job. They were very efficient. The installers also did a great job. They went right to work and didn't stop until they were finished. My flooring's great and I love it. I went from carpet to that laminate flooring. In the next year, I'd probably go with getting my bedrooms done and carpet.

My daughter got an advertisement on her computer that Empire Today was on 75% off, so even though I wasn't thinking of replacing the carpet, I decided it was time to contact Empire Today and get a good deal with the sale. We ended up getting laminate flooring for the family room, the living room, the dining room and the hallway. The product we got, however, was a bit thinner than I expected. But after it was installed, it seems to be holding up. The installers did a good job. We were supposed to have three guys but the third one was sick so the two guys needed a couple of days to do the job. The first day, they ripped out the carpeting, did some preparation and did some work. Then the next day, they finished. And I was happy with them. I had Empire before so I went with them and I would go with them again.

I had some Berber carpet from Empire Today installed in my bedrooms. Empire is not as high as CC Carpet, which I also talked to, so I went with them. Besides, Empire is a good brand. It's fine, as far as I'm concerned. And, since Berber was what I wanted, their representative brought in some sample and that's all he brought in. The carpet is durable and easy to vacuum. I'm 89 years old and I can’t push a heavy vacuum so it's okay.

I had some laminate flooring installed by Empire Today. It was what my wife wanted and she picked it out. The rep was very personable and he showed a lot of different products. The installation team was really nice. However, what we thought we were getting and what we got were two different things. I expected a 10 but what I got was a 7. The flooring wound up being very, very thin as compared to what was shown. One must make sure to know what they're getting because once you made up your mind and you sign on the dotted line, there ain't nothing you can do about it. But as long as the wife's happy, it's all good.

Sales rep worked with us to pick out the correct ceramic tile and grout, along with quarter round trim. At time of installation, the installer began to lay tile with no grout. I called the sales rep and told him of the problem and told the installer to stop the installation. The sales rep called back and said they had to complete the installation because it was a 'hazard' to not complete the tile. I didn't understand this and the installer was pressuring us that he had to finish or he wouldn't get paid. The sales rep agreed to come out and assess the job.

I had Empire Today install tile in my kitchen and carpet in my family room. I liked how they did the family room so much. The guys they sent out to put the carpet down were excellent. They did a beautiful job. So, I also wanted the two bedrooms done. I had the guy gave me a price on the bedrooms and I was okay with it and I ordered the same carpet for my bedroom. On the day of installation, the rep called me and told me the carpet was discontinued. And I said, “Well, how can it be discontinued and how did y’all let me order it?” My house was a mess. My mom is 83 years old, she's sleeping on a couch and I got all the furniture everywhere because I took all the furniture out of the bedroom for them to do the carpet.

We had some laminate flooring done by Empire in our kitchen. We were told that it would be a little more pet-friendly than the wood floors. Installation went very well. It is finished, but the Empire guys are coming back to fix something that somebody else from another company messed up. Nevertheless, Empire Today was a pleasant experience. They did a great job both times that they came out, so we have been really happy.

I’ve been using Empire Today because they are quick. However, I only purchase carpet from them and they do the installation. I used them in Amityville for a set of steps and that was fine but I’ve used them in a job in The Park and I wasn’t happy with it. I’ve already called and I have somebody coming to examine it.

I’m almost 68 years old. I live alone in a one-bed apartment without a pet. I had carpeting done in my bedroom by Empire Today 14 months before and then another 14 months later. The wear and tear was terrible. Also, I had it done several times where I live before. When I had it installed the last time, I had two installers that were so horrible. They were insulting, screaming, yelling at me. And I had every single thing out of my room that I was able to pick up because I have one piece of furniture that’s built in so that they didn’t even have to move that. However, they wouldn’t install it because they said I had a medical bed. Yet I don't have a medical bed, it was a Craftmatic type of bed.

I talked to a friend of mine that owned a construction company and consulted him. He said the price from Empire Today was good and that I should take it. The sales rep was very helpful. She had to come twice because the first time we ordered, the thing was out of stock. She came back for plan B and she did that within 24 hours which was good. She was on top of that kind of stuff. We had them install tiles in the kitchen and the utility room connection. Freddy and his assistant were very good and helpful. The installation was very well-done and the flooring looks good. And considering Empire is out of Illinois and working in Oklahoma, they’re doing fine with the communication to the customer. I would tell others to get out, see what Empire can do for them, and have a sales rep come over.

Stay as far away from Empire Today as possible. Salesman sold me on a hardwood floor, then installer said it could not be installed in my kitchen. Talked me into a laminate floor, and the install was crap. Could have done a better job myself and saved myself the headache of a crap install that still needs to be correct.

I purchased the luxury vinyl flooring. They came out promptly to install it. The only problem was they realized they were 2 boxes short in the end. The installer assured me he would be back the next weekend to finish. I waited all day the next Saturday, they were a no call no show. I called customer service many times, they said they couldn’t get in touch with the installers and didn’t know what to tell me. The manager Larry assured me that the next Saturday I would be the first stop that morning. I waited all day again and the installers showed up at 7:30 pm! If you use Empire pray everything goes smooth because if you have an issue with anything there is zero customer service and many excuses. I will never use them again or recommend them to anyone. If I could give them zero stars I would.

A salesperson came to my house to show me and a neighbor flooring. We both have the same house model. I wanted to see different types of flooring, such as engineered hardwood, vinyl and laminate. He brought in the laminate and vinyl but not the engineered hardwood. Not much of a choice, much less than it shows on the website. He said that he didn't have time to show me the engineered hardwood because he had another appointment. He arrived an hour after the beginning of the two hour time frame due to traffic. That I can understand but telling me he did not have time to show the flooring was not professional. I did like one of the other types but wasn't completely sold. Got the sales pitch of bringing the flooring down in price and then when I told him I wouldn't be signing a contract at that time, he seemed to lose interest. Might be done with this company.

Quality is why we chose Empire and we’ve been a customer for the past 15 years. We've never experienced any problems and we went back to them to install carpeting on the hallways, four bedrooms, and stairs in our home. We like our salesperson. This was the first time we had him and he was very nice. They didn't have the carpet that we ordered so they gave us a better quality carpet which cost more. But it was our other choice of carpet which was very nice. Then, when they were moving our furniture, they broke our bed. Our bedroom furniture was brand-new and it has never been moved, Empire was the only people that ever moved it. But we never called about it. I'm a claim adjuster and it would be more pain in the butt to go through a claim with them than to just fix it ourselves. I thank that my husband is handy.

Empire is the best choice for what one wants to be done. I liked their price and I had them install carpet on two levels of our home. I like that our flooring is new and that it matches perfectly. The two guys who came out and did the work were very polite, professional, considerate, and they deserved a recommendation for anything.

I was very happy with my experience with Empire Today. The salesman came out and he was very knowledgeable. He had a lot of patience and answered all our family’s questions. The team that came out and installed the floor was very professional. They were very respectful and cleaned up the mess when they left. Also, they came out when they said they were gonna come out. The floor is of really good quality and better than I anticipated. We got the hardwood and it was quite a large sized room, a 23 x 31, which was a lot to cover and it looked really good when they put it down. It's really durable and I’m really happy. I would definitely recommend Empire. I would tell my friends to give them a call, be open-minded and see what they tell them. So far, everything came in good.

When the guy from Empire came over, he did a good job selling their product. The way he expressed himself was better than the other two people that were going against them. My wife wanted Empire's carpet and then we bought it and had it installed in our living room.

Empire Today installed laminated flooring in my home and it looks good. It has met my expectations and I would tell a friend that Empire is good.

I was tired of my floor and so I got Empire to install flooring in my kitchen and hallway. There were two installers on the Saturday that they came, but when they came back on Sunday to finish it, they only had one guy do it. He was here for nine hours, where if there were two guys, it would have been done and over. That poor guy didn’t have lunch and didn’t have anything to drink. I offered him lunch and he was too polite to take anything. I felt sorry for him and he worked really hard. Empire Today better do something because that young kid was great and he did a very nice job.

I’ve seen Empire Today being advertised on television. I liked their price more than anything else and I ended up getting carpet from them. I had it installed in my family room and the gentlemen that did the work were very good. I was pleased with them. I like the color of the carpet and I’m enjoying it.

I had carpet installed and after 2 weeks the carpet is worn, wrote to BBB almost 2 months later still fighting for a refund and they can have their garbage. Spoke with a Cathy and said a refund is "NOT AN OPTION" wants me to put more money towards different carpet. Beware this is not the carpet I ordered and they refuse to fix the problem. I say see ya in COURT!!! Don't buy from them. Go to Lowe's or Home Depot.

Extremely disappointed with Empire. The salesman steered me towards something I wasn't even interested in and when all was complete (albeit the workmen did a good job) the floor looked cheap - nowhere near the 2100.00 paid. Not only did I receive none of the acclaimed customer satisfaction but chased them down for months, having to call numerous times, and I mean numerous. They were in no way willing to work with me, offering 100.00 rebate to end the issue. I feel that if they spent as much money satisfying the customer as opposed to advertising, they would be a better company.

I have a carpet throughout and flooring in the kitchen that were installed by Empire Today. They did my house and my apartment. My daughter needed carpet in her place, so I decided to go with them. And the carpet is my favorite among what I purchased. It’s a neutral beige, like an off white, and it's been good. The Empire guys were all good and did the job in a day. They were quick. I recommend Empire.

I was very pleased with Empire. They installed a vinyl floating floor in the basement. I'd also had them do some other work for me and what they had was ample for what I needed. I liked that Empire's product is solid vinyl, which was what I wanted. And it hasn’t been down very long but it has met my expectations so far. The installers have done a good job. And while they don’t speak English that well, they were very polite and nice. I'd be happy to tell somebody else that I got exactly what I expected from Empire.

We had Empire Today install a wood floor for us in the living room, dining room, and hallway of our house. That was what my wife wanted, so that was what she got. She ordered everything, although I was pretty much the one who was in contact with Empire. Our new floor has already been installed and, so far, it has been working well. The workers did an excellent job. Also, everything went well with the quality of the product in relation to the cost. Overall, the floor looks all right and my wife likes it. We got a very good quality product and good work from Empire Today.

We had some carpets for our rooms and I'm very happy with Empire Today's service, quality, and cost. The whole thing was very professionally done. The carpets were put in place perfectly. They're nice carpets and I thought that the deal was very good. The representative who came out was excellent too. I had a great experience and I recommend Empire Today.

We liked Empire Today's price and how soon they could get the work done. We had them install carpet in the basement and it has met my expectations by 100%. It's also cool how it has little effects and different colors inside of it.

The sale was relatively easy with the salesperson. I managed to receive a good deal compared to competitors. The install was very good albeit the amount of dusk that was in the living room. I blame the problem on those who built the house. They never cleaned the floors before installing carpet, hence leaving behind a mess which only came to light when removing the carpet to install wood floors. The installers worked diligently and even came back two weeks later after I complained about some minor alterations that needed to be corrected.

I like the color of the carpet installed by Empire Today in our living room and two bedrooms. I had a friend that was very pleased with Empire so I went with her recommendation. I had a good experience with Empire and I like the product and they did a good job.

We needed our carpet pulled up and we needed some hardwood floors put down in our home. So, we had floors installed by Empire Today. I like the way the new hardwood flooring looks and it has met my expectations.

I wish the salesman would have let me know they had a 50 percent off sale before my purchase. I paid full price. The install crew were very courteous and helpful. But I was disappointed at not being given the 50 50 deal I kept hearing about after the job was done. I'm not sure if this offer was going when I made the deal but it was going on soon afterwards.

The salesman was professional and provided us with a discount as a repeat customer. The installers were wonderful... We're super seniors and can't move the furniture in the room and they did it all!! We tipped them (not required) and they expressed their appreciation a few times. Would HIGHLY recommend this company.

We are very pleased with our new vinyl plank flooring. The salesman was very good. The installers did an excellent job. I love the look of the planks and how easy it is to keep clean. Best of all there is no grout to contend with!

We are happy and satisfied with the professional service you provided us. We proudly show our floors to our friends and have been recommending to them all. All our friends and neighbors had priced the workmanship done and the time they got it finished.

I had done Empire before and I like the new floors that they installed in our closet and another bedroom. It met my expectations.

I had a very good experience with Empire Today. Everything went fine. I had some laminate flooring installed by Empire Today in my home. I also had them out to put down some laminate flooring in my living room and dining room area years ago, and then I had them back to do another bedroom. So far, the new flooring is holding up very well. I have a small house and it gets a lot of wear in the living room area, wherein the flooring has been there for eight years. I have a lot of company come in and out but it’s so easy to clean, and I'm happy.

I got laminate flooring from Empire Today for the kitchen and utility room. I liked the flooring that I saw there, which the sale rep showed me. I’ve already had some of the flooring installed and there’s more to be done, but I need to do some work to the house first. Overall, the Empire guys have always been nice and easy.

I had used Empire Today before so I had some carpet installed in the three bedrooms of my home. I like the color, style and comfort of their flooring.

I saw Empire Today's commercial and liked what I saw. And then, a gentleman from Empire came and he was very nice. He showed us the layout and the different patterns. I watched a program where they have the red carpet, and I had Empire install that throughout the whole household, the foyer and the living room. The installation had been fine and we walk on the red carpet now. The crew was very good and friendly and they worked diligently. They did what they were supposed to do and they were in and out. We really appreciated the service.

My hardwood flooring was installed poorly. After, weeks of leaving unanswered messages with Empire, I had an inspector come out and was told the flooring was not prepped or installed correctly. Michelle, a rep. from resolution dept., was RUDE and made it sound like it was my fault for choosing Empire in the first place. They clearly dropped the ball and now want me to pay to rectify this issue. I was just told I would have to pay to fix their mistakes. I paid 4K to have it installed and was just told I would have to pay 6k to have it removed and installed properly. People warned me and I wish now I listened. The floor moves as you walk on it, dips in on certain parts and sounds like you are walking on bubble wrap and cardboard, HORRIBLE! I WILL MAKE SURE THAT PEOPLE KNOW HOW HORRIBLE THIS COMPANY IS.

I had laminated floors installed by Empire Today in my bedroom. Empire is a little more expensive than the other companies, but I went with them because their quality is better. Also, I have purchased from them before. My last couple of times had been great. But the time when they sent me the husband and wife team, it was terrible. They were more interested in how much my insurance was going to pay, and it really was not their business. They were very unprofessional. So I told the company, “Don't send them back because you will lose my business”. Nevertheless, overall, Empire Today has been courteous.

I have a carpet installed by Empire in the living room and the hallway. They also did my kitchen about five months ago. I’ll recommend Empire Today to anybody. The people are super good, they've done a fantastic job, and I’m really satisfied with the work and the quality.

I was looking for something dog-friendly, something that wouldn’t buckle, and something that could take water and animals. I called Empire Today and they sent somebody out. Then, they were able to get me the workers to install within the next day or two which I wasn't expecting. I had them install flooring in the living and hallway and carpet in the bedrooms. I like the color and I like the molding that they put around the floor afterward. Also, the service workers were very good in protecting my furniture and stuff. And they made sure they had to move some out of the room in order to put the product down on the floor. They did a good job.

I’ve had problems with Empire Today from the start. The sales rep showed up and didn’t have as many samples as I thought he would. That was the first issue. It went downhill from there. I decided on the carpet and the rooms I wanted done. I got a call a few days later with an install date that was incorrect. I called and texted the rep a few times, but he didn’t respond. Days later I called customer service and complained that my rep didn’t respond to my attempts to fix the situation. I was asked if I wanted to file a complaint or have customer service send a text asking him to call me. I said I didn’t want to get the guy in trouble and decided on the text.

I invited Empire Today in for a consultative purpose. I was interested towards the convenience and the speed of getting them. Then, they installed a carpet and luxury vinyl tiles, which is my favorites as it looks good, on two certain floors of our house. Empire Today met my expectations.

I had a bedroom and a hallway carpeted with really great installation by Empire Today and it’s just like walking on clouds. I had a friend who lays carpet and he recommended Empire Today. He said that it’s better to go with a well-known name than somebody that I don’t know. I’ve had projects at my house over a period of time and it took many days. But Empire Today could do the install in the same day. I also liked the half off sales deal they gave me and so I’m gonna get two more rooms carpeted in the late August. I’m a new homeowner and I never owned a home before. I just wanna make all the comforts of my home that I deserve to have.

I had the bathrooms, bed rooms and living rooms carpeted in August of 2015 and had laminate for the kitchen, pantry, entry, and the laundry. All the floors in the house were from Empire Today. The installers and Norm, my first salesman, were very nice. My laminate is beautiful and for the carpeting, I have the Primrose Lane and got the best padding at that time. I was also told that I could walk on the carpet with shoes when mostly everybody has to take off theirs because we got the best carpeting.

The price of Empire Today was lower compared to other companies. I had carpets installed by them and I had my whole home done. I like my new flooring by Empire Today.

I had vinyl flooring and laminate steps installed yesterday, May 5th. The estimator ensured that the vinyl flooring and steps would match our existing floor in the dining room during our initial walk-through of our house. After viewing it after installation was completed, it's obvious that none of it matches. It doesn't even come close to matching.

On April 23rd we took off work to get this installation done. We were told it would take one day to do small bathroom and kitchen. The installer didn't call at 9 or 10 so I called sales person and he said the installer will call me soon with ETA. It's 12:30 nothing - I called sales person again - finally I got a call and he said he would be here at 2 which he was. He was by himself. Said his helper's wife was having a baby. He did not leave until 11:00 and had to come back tomorrow - so I ended up taking the rest of the week as a vacation.

I was misled by the salesman. He quoted me a price due at the time of the installation. When the installers came the COD amount was $709 different than what I was quoted. When the installer called the office to confirm the amount the customer service rep was very disrespectful and not nice.

We got hardwood floors from Empire Today and had it installed in three bedrooms, a hall, a den and a sunroom. We negotiated the price and I was well satisfied with how it came out. The flooring exceeded my expectations and we especially love what we had put in the den and the sunroom. But the crew that laid the floors was supposed to do a two-day job and they didn’t show up. They showed up here about 10:00 on a Friday morning and I told them not to bother unloading because unless they can get this done like promised, we ain’t gonna get started. They told me that I am the boss and it is gonna be done. They started about quarter after 10:00 on a Friday morning and they finished at about 10:30, Friday evening.

I had Empire Today install linoleum on my mother-in-law's kitchen floor. I saw their TV commercials and I wanted to try them to see if they were as good as they say they are. Everything about the installation was perfect. The guys who came knew what they were doing. They did their job and they left. They were very professional, congenial and they represented the company well. We were very pleased with the job that they did. The flooring looks nice. And we're thinking about having Empire do some stuff for us in our house.

I had hardwood flooring put down in my den by Empire Today and the guys did the job very well. So far, the quality is good and I like the color of the flooring.

I had carpet installed in my hallway and the steps by Empire Today because I never heard back as fast as I wanted from the company that we were gonna go with. Empire Today had the quicker service so I went with them instead. Also, the cost and the quality were very good. The carpet has an ash grayish color and overall, I'm very satisfied with Empire Today.

Empire Today just installed a kitchen floor. I had high hopes since I had received a good recommendation from a friend. I must say that the installer they sent out did a very good job, but they sent out only one person and I had pointed out that I had a lot of heavy furniture that needed to be moved. I had chosen a pattern called Golden Gate when speaking to the salesman. The installer asked if I had chosen Golden Gate to confirm order. Installer removed my old tile and prepped my floor. At this time all my kitchen appliances were in my living room along with my other kitchen items.

Empire Today has been a great company. We had laminate and double floors installed by them in my kitchen and dining room. And the floors clean up easily. They installed the flooring right over the top of the tiles I had. While the cost and quality are around the same as other brands, Empire Today was able to work quicker and set a time frame to see the product and get it done.

I needed to get the carpet removed as I have allergies. So we had luxury vinyl flooring installed in the living room, kitchen and hallway by Empire Today. The flooring looks like wood. One of my friends came over and took pictures of it to show to his wife. I'd recommend Empire Today to a friend. In fact, I already have.

My floors in the living room, the dining and the laundry room and a little bit of small bathroom and my bedroom were done by Empire Today. Then I had their guy look at the basement and he said he was gonna give me this sort of plastic flooring that looked like wood but and that my bill would stay the same. But he would not be able to do it until I pay $1,749, so I gave them a check for that. And then he said that I was gonna owe them $6,700. I asked him four times if he was sure if this was all I would have to pay, and he said yes and assured there would be no more.

We've had Empire do work for us years ago and this time, we had cobblestone vinyl flooring for the kitchen and dining room. We went back to Empire because of the work that they do and their products. It took them two days to put it in. And when the salesman was out here, he didn't tell us anything like that. He said it would take five hours to do the job but the installers got here at about 11 o'clock and they didn't leave until 12 o'clock at night.

I needed carpeting quite fast and that's what Empire Today did so that's where I went. I had them put it in my French room and I like that it’s brand new. The installers were wonderful and their representatives who came and took my order were great so, I was very pleased. I would tell my friends that if they need something done quickly and quite well to go with Empire.

We had Empire Today install a carpet in our walkout about a month ago and it turned out great. At first, I strolled around but then I went with Empire which is the less expensive choice.

I used to live down here in Louisiana in 2005 and that’s when hurricane Katrina hit down here. And we lived down in Saint Bernard Parish. And the house that I owned down there, the only land you could see was one foot from the ridge of the house and one foot down, and then the rest was water. So, we moved out here to Slidell and bought this house. This house also had 30 inches of water in it, but the previous owners guttered it out at 3-foot and they redid the house. But as somebody doing it as an investment, they put the cheapest thing they could put in there.

I went to different storefronts and looked at carpets, and I found out that the cost was outrageous. I gave Empire Today a call and asked if they had a storefront and the rep told me that she was gonna come in with samples. She then came in, had what I needed and sold me on a new carpet. Empire scheduled it, two gentlemen came in and they took care of it all. They did a nice job. There’s one seam on the whole carpet downstairs that I can see but it’s not a major situation.

They installed new floor at no cost. It was a hassle, but the floor looks good.

I had Empire Today install some carpeting in the extra bedroom a year ago and they did a really good job. So, I had them do the flooring for the two other rooms that I was putting off and I’m 100% satisfied with the experience. Their salesperson was knowledgeable and informative. The installers were great too.

I looked at some products at Home Depot that I was gonna buy and find somebody to put it in but I didn't think about that very long because I didn't trust anybody. They don't know what they're doing. Neighbors will help you and then cost you twice as much to fix it. I'm very happy with the cost and the quality of Empire Today. I got exactly what I needed. I had them install laminate flooring and the people who did the work were really nice. They did exactly what they were supposed to do and it looks wonderful. I like the color and everybody who has seen it just loves it. I'm very happy with it. I've already told a friend of mine that lives in Anahuac about Empire because her husband put part of theirs down and then he was killed. It was not finished and I told her to call Empire.

Empire Today installed my carpet before. They did a good job and gave me a credit if I needed, so I got them again to install the laminated floors in my living and dining rooms. I had cats and it was hard to keep cleaning up the rugs. I'm not able to clean my rugs like I used to. The salesman said that it’d take about six hours for them to install the floors, and it did. He suggested I move as much as I could off the floor so I moved stuff out of the way and they handled the big pieces. They were courteous and respectful. With the new floor, it's not warm on my feet like my rugs did and it's much easier to clean up. I can see the cat fur on the floor much better, and I don't have to get a vacuum and steam cleaner. Also, I like the look of it.

I got carpeting from Empire Today when I first moved in and it’s still doing really good, and I checked out a sample from a different brand but I didn’t see anything that I wanted. So I bought carpeting from Empire, had them put it in and I'm pleased with it. I like the way it looks. Try calling Empire and see what they can do for you.

This has been a terrible experience for me. I scheduled my appointment on April 26 for today May 2. I took off from work and paid someone to move the heavy furniture out of my bedroom for the carpet installation. I was called at 9 am and was told my installer should be at my home the latter part of the morning. 1 pm comes around, no installer or call from Empire. So I called them. They then told me that I was the next person and they would arrive by 3 pm. At 2:30 pm a Empire representative calls me to tell me the installer is not going to make it and I need to reschedule. With no remorse to my situation they didn't try to find another installer. They just told me I had to take another day off from work. This was terrible. I asked to speak with a manager who was not helpful at all and he also didn't have any empathy towards this situation. I cancelled everything and will NEVER do any business with Empire Today again.

We paid about 6000 upfront for Empire to install carpet and tile. The kitchen was first morning appointment. 6 other floors needed to be done and they scheduled that appointment from 4-6, I can't understand them wanting to do those many rooms so late. It is now 5:42pm, no phone call and management can't get in touch with the installers. My mother is elderly and have to sleep on the sofa because the beds had to be broken down and they rescheduled the appointment for 5/3/18. I looked at the reviews and thought this is an awesome company. I have to rethink that comment, however all monies has to be paid upfront. My logic of thinking is, you have the money so it doesn't matter to them how they treat you! I should have went to Lowe's and ordered the flooring and installation and came out happy. Customer service have you on the phone for long periods of time as well. Corporate need to change policies or hire people that want to work.

I got some tiles from Empire for both of our bathrooms and had them installed about 5 weeks ago. However, we weren’t really happy with the people that installed it. The Empire contractor that did it left the house a mess. However, we love the tile and the Empire rep was great.

I was looking at one or two other options and went with Empire Today because we were pretty confident that they would be able to get in and out in one day. Also, the cost and the quality suited us and were preferable compared to the other brands. We had them install engineered hardwood floor and I like the appearance. But there is one piece that they left and they called me. And the trim in our sliding doors looked like it could have been sealed up a little bit better. I haven't done anything about it myself and made that comment to someone who called. But it's not a big deal and we got to follow up on it yet. I would recommend them to a friend. I have used them before under a Luna brand and they seem to do a good work and we can count on their guarantee.

We looked around and Empire's prices were relatively cheaper than the other brands. We had carpet installed in the hallway as well as in my TV room and in our bedroom which are both exceptionally large rooms. The installers were fantastic. I used to run businesses so it was very nice that they were so helpful and willing to move and put stuff back together the way it was and they never complained at all. They were very professional, got the job done and cleaned up after themselves. Also, everything that the salesperson said they would do, they did. I’m 77 now, so I know what it is to have good customer service and they did it well. Everybody who comes since we replaced our old carpet says that it's a nice carpet and that it feels so good. The quality is excellent. It was a great experience.

Empire Today needs to stand behind their word. I had them install carpet, hardwood flooring, and ceramic bathroom tiles in my home, but I had problems with the installation wherein they told me one thing and they didn’t stand by it. Also, if they tell their customers they're gonna be there at a certain time, they need to do that.