Empire Today Reviews

I saw Empire Today advertised on TV. A friend of mine also got them, so I looked into them. The salesman who came was all right, but what I didn’t like about him was that when he asked me what was the price I wanted and I told him I wanted something that I like, he kept asking me for the price range. I didn't like the first product that I picked out too. When the guy came to put it down, he showed it to me and it was fake wood. It looked cheap, so I went with the tile for my kitchen. The man who installed the tiles was the best. He came at 8:30 in the morning and left at 1:30 the next morning, and he laid everything down. It was perfect. I was very pleased with him. The flooring looks good and clean, and I'm happy with it. I'd tell people to check out Empire Today.

We had our carpeting done through Empire Today and I like the carpet. It was a stain-guarded, pet-proof carpet and was one of the best carpets out there, but the salesperson was pretty misleading on the interest rate for the carpeting. He said it was 0% and it came back at 9.99%. I called him on it and he said, “No, I never said that.” I said, “Yes, you did or I never would’ve signed up for it.”

I am very happy with the carpeting installed by Empire Today. There's plushness as well as elegance to it. It is also a good product. While the team from Empire did a fine job installing the carpet, there was a little language barrier. Their rep was also a little hard to get a hold of. Other than that, the work Empire did was good.

On 3 separate occasions Empire failed to appear for a carpet installation in my home. On each occasion they did not give any notice until well into the evening (after 8 pm). In spite of assurances from someone in the corporate office (a Bill **, at extension ** did not exist when I called back due to their failure to show for the 3rd installation) the installers never came nor were they able to be reached by phone by the customer support staff or myself. This fiasco caused lost wages for my fiancée and tremendous frustration for both of us. Needless to say I have demanded a refund of the deposit and I will be hiring Home Depot, a more reputable company. Warning to consumers. Don't be fooled by the TV commercials that show a kindly smiling middle aged man rolling out carpet. Empire takes your money and has no control over the actions of the contracted installers.

Horrible customer service!!! I called last week and they scheduled for Friday between 7 pm - 9 pm. Called me at 5 pm to say their sales person could not make it. OK... So reschedule for Tuesday 7-9 pm. Waiting until 10 and no one showed up. I called this morning and I was told that the sales person wasn't assigned to me. And had the nerve to ask for another reschedule. They are advertising everywhere but do not have the staff to fulfill their clients. Customer service at ITS WORST!!!

I can't begin to describe how disappointed I have been with my experience with Empire. The Baltimore office was the primary disappointment. The sales experience was the only reason my review gets one star - at least this was pleasant and he was professional. The problems began with the installation. We purchased the new hypo-allergenic carpet. On the day of installation, there were 3 guys that showed up and got the carpet in the room, but they soon discovered they did not have the proper tools and materials to install this new carpet. That should have been my first clue that I would need different installers. They said they would come out the next day (a Saturday) to finish the job. They were late the next day and held up our evening.

I’ve been dealing with Empire Today for some years now. I had them do the whole inside of my home and they did a good job. So I got them again and had them install some carpets in February. The reps did what they came to do and my interactions with them were okay. The installation team did a good job as well. I would refer my friends to Empire Today.

We had carpet installed by Empire Today. They have better quality at a lower cost compared to other companies. They also had a better selection for us to choose from and we also liked the patterns they had. We got a pet resistant carpet, and I like it. The dogs don't often have accidents anymore 'cause they're a bit older, but when they do, it's easy to clean up.

A little lady approached me to go with another flooring brand but Empire did not do that. So, I went with them. I got some vinyl plank which was installed in the master bedroom of my home. I was satisfied with the work and the new flooring has met my expectations very well. However, I was puzzled when Empire made a call saying that I was scheduled for an appointment that day, that their reps supposed to be here between 9:00 and 11:00 in the morning, but I should not to call Empire if their reps were not yet here yet because they didn't know when they'd be here. Then, their reps didn’t get here until 1:00 in the afternoon. Other than that, the people that brought the products were very knowledgeable, very helpful, and thorough in helping me decide what would be the best product to use.

I looked at several other companies and Empire Today was better. However, I had two of their salespersons come to different locations and they didn’t know what they were doing. They couldn’t get the floor and the measurement right as well as the price so they had to send another salesperson out who finally got us through. The communication with the installer was wonderful though. I had one carpet installed in three bedrooms and living room and then another one, in two bedrooms and the hall. I've had a great experience with Empire Today and I've recommended them to several friends who got them to do some work.

Empire Today came out and did a free estimate. I got them put in a Berber carpet in my living room, and I like that it’s easy to take care of.

The installation department of this company needs a serious revamping! I was scheduled for installation today (a date the company picked) and was told they would arrive at my residence at 12. However, when I called the company at 2:00 to find out why they not yet arrived, I was told that the installer was on another job and would come out tomorrow. But wait, I already took the day off work and displaced my 98 year old father in preparation for the installation. Shouldn't the installation team know their schedules and how much approximate time a single job should take?

EXCELLENT WORK - GREAT SERVICE - they arrived an time, they were and did their work precisely. They granted a refund when wood was found under carpet on staircase (which had been calculated into total package). I have recommended this company to my friends.

We started with a real bang, when I fell on the floor from slipping on the plank they brought in to make sure they had the right color. Set it on the hall floor that was also wood finish looking vinyl flooring. I didn't see it and when I stepped on it, it was like ice, and I fell on my right knee. It still hurts.

Home Depot is a whole lot cheaper than Empire Today. But because I needed to have a carpet put in right away, I went with Empire. Right now though, I don't like the carpet I have because the color is a little off and it is more suited for a bedroom. I should have gone with the regular carpet. I saw other carpets, but it all went back to this carpet that I have which is more expensive and has the padding underneath that I don't like. I like the regular padding and I thought that was what they were gonna put in. Also, where they had put together the carpet from the little hallway to the living room, I can see where it's going to come apart eventually. Nevertheless, the people from Empire Today were great in putting in the carpet.

I was really impressed with the lady from Empire Today who came and gave me the estimates. She knew exactly what she was talking about. I had laminate and hardwood flooring done in two of my bedrooms. I’m really happy with the products that I got. It looks nice. Empire Today is a good company. It’s expensive but you get what you pay for.

Back in 2000, I was living in Carson, California and had Berber carpet installed through Empire Today. I was really happy about the work they did so I called them back when I moved down here. I had the Berber again, a tighter one this time, but when they put it next to my tile, they had to re-fix it. The carpet was unraveling. It's like when you get a string and pull it, you're messing up the whole thing. So, I called Empire back, they came back and glued it. They told me that if I see a snag where it looks like it's coming a little, not to pull it. Because of what happened, they gave me a discount.

If you live in the Denver metro area DO NOT consider Empire Today. I initially contacted them concerning installation of carpeting for most of my home. After meeting with a consultant and receiving 3 different estimates...which I thought was very shady...one offer was good just for that day. She assured me I could get that price for the carpet with only a 50.00 fee. I agreed to the price and paid the 50.00. I was set to have the carpet installed when my hot water heater exploded. I had to cancel the carpet installation due to obvious budget issues. When I tried to cancel the installation I was first placed on hold for over 20 minutes after being transferred to the "cancellation department." This departments sole purpose is to do everything in their power to persuade you to keep the contract. Their tactics were completely and utterly unscrupulous.

I went with Empire Today because they had a sale going on. I purchased laminate wood flooring from them. I liked that it had the shaving look and the knots in it, and it looked more like wood than the other ones. So far, it has been doing good. Empire was quick and great, and they got everything down really good.

I had carpeting installed in my living room and dining room by Empire Today. I wanted something that lasts as long as I do and so far it's been very good. The installers were very nice, as was the salesman who explained everything. They did a wonderful job.

We wanted hardwood and we were gonna do the hardwood set 70% off. We picked one and they came out to measure but then the Empire reps said they couldn't lay a floor on the whole area because it wasn’t level and they don’t remove the carpeting anymore. I had to pay somebody to take the carpeting off and take it away which was different than my other experience.

My floor was first installed last year, install crew did a very poor job, they beat the ends of the flooring so hard that it made it buckle and cause damage to the flooring. They came back this year 2018 and replaced my floor. This time they didn't put it together good enough so now I have gaps and it's buckling and swelling at the joints once again. It's a Mohawk product being installed by Empire today. I would much rather have my vinyl floor that I put in myself. I paid $5,000 for my floor. I am very unhappy with the flooring and with the company.

When I had the sales rep came out he was very helpful and very knowledgeable. I thought this would be a very smooth and wonderful experience as a first time home buyer looking to do home improvements. The date was set for installers to come out, I get a phone call that something happened and it would need to be rescheduled. I was not upset. Things happen. It got rescheduled and the day of I get a phone call from a very rude girl, very unprofessional. I demanded to talk to a supervisor. He told me as with any business things like this happen. No. Things like this do not just keep happening! It was very unprofessional and especially waiting last minute to call me and inform me.

I moved in with my daughter and her family and I wanted to get the old carpeting off the floor of my bedroom. With five kids, it turned into a mess. I wanted hardwood floors and I needed somebody to come to the house and show me everything. People help me make a decision by how they act and I liked the salesman from Empire Today who came out. He seemed seasoned and he was very friendly. I also felt comfortable with him being in the house. So, I had Empire install hardwood flooring and the gentleman who came here was polite and very professional. He cleaned up as well and did a very nice job. The flooring met every expectation I had and with these hardwood floors, I just take a mop and everything comes up. If a 5-year-old spills something on the floor, I can just wipe it up right away and there'd be nothing sticky there. Empire Today was absolutely wonderful.

We’ve been using Empire for 20 years because we owned apartments. I live with my son and his wife now and they’ve always used Empire too, and it’s always been a good experience. They’ve always been there when they said they would, and they cooperated when we had to have a delay because I was helping my daughter buy a home. We had to do a lot of extra things and had to postpone until they got all of the extra stuff done with a short sale, and Empire was very good to cooperate with us on that. We also like the way they do furniture and put stuff back. It’s a big help to us.

We had a carpet from Empire Today installed in our living room. Everything went well with the first installation but the last one took a long time. Also, I was kind of peeved about how long it took to put up the carpet. Still, when the installer said it was ordered and by the time they got here, it was just a matter of getting it done. Everything was in order and the carpeting was beautiful. I’m very happy with the job that was done.

I settled with Empire since I thought it was easier but wasted a lot of time. They failed to schedule correctly initially and canceled day-off on two separate occasions. I have now lost that off time at work. My family worked to get everything off of our main floor including a professional removing our pedestal sink. Due to the continuous rescheduling and general lack of concern from Empire I wound up canceling my entire tile project with them. Do yourself a favor and use a local professional instead of this careless big box company.

I called to check prices on some new floors. Empire came the next day. Informed me on my options and gave me a more than reasonable and competitive price. By 9 am the following day, they were installing my floors. The job was as close to perfect as you could get. Very fast, clean, and they did an exceptional job. I'm a customer for life. Thanks.

Empire Today did carpets for me 25 years ago. This time, I got some estimates from other companies but Empire was a bit cheaper. I purchased a carpet from them and had them do the installation which went well. The installers came out, moved everything and put the carpet down. I like my new carpet and am very satisfied.

I had Empire Today install carpeting in my living room, hallway and two bedrooms. Their team did the installation properly but they semi-damaged one of my closet doors. They dirtied up one of my white doors that was just painted with black fingerprints and I had to clean off. Then a couple days later, I discovered that they had semi-minorly scratched my brand new stainless steel refrigerator. They could have been a little more careful. Nevertheless, the carpet looks good and it was decent work at a decent price.

I’ve been doing business with Empire for a lot of years. They always give me what they say they’ll give me when they say they’ll do it. Plus, the people who do the work have always been excellent. They do a great job and clean up after. There was only one time when I had an issue with Empire. Many years ago, I had my family room, kitchen, and hallway done with tile. In the kitchen, around my cupboards, they put the molding down. A couple of years later, one piece of the molding swelled up really bad and had to be replaced. Since it’s a molding that only Empire Today carries, I contacted them about getting this piece of molding which was exactly two and a half feet long. I was told that they would have to send a repairman out with that and that it was gonna cost me some ungodly amount of money.

We got new laminate flooring from Empire Today for the bedroom and it's great. We used to have an old carpeting in there and my husband who has COPD said that the carpeting was bothering his lungs. Having used Empire before, we told them about what others offered us and Empire made us an offer. They had a good deal going on so we went with them and both their reps and installers were good.

I love the wood flooring for my beam that Empire Today did for me. The team came at 9:00, installed the flooring well, did what they needed to do and went so fast. They were through at 12:00, which was a reasonable amount of time. Dealing with somebody else, it would have taken 2 or 3 days to get the job done. I like the light brown flooring and I try to keep the floor shining with a wax that I bought. So far, the flooring is meeting my expectations well. I'm glad I went with Empire Today as the people I talked to were so friendly and nice. I have been recommending them to different people.

I had hardwood in the kitchen and tile in the bathrooms installed by Empire Today. I looked at other flooring brands, but they were the best so I went with them. We had a linoleum before in the kitchen and the bathrooms and we were ready to get rid of that. So far, the flooring that we got from Empire has met our expectations and has been going okay for us.

I have had a terrible experience with this company. The empire representative that came to my house assured me that two separate carpet installs would not be an issue and that if I wanted to change my mind about the carpet color to just call him. I decided to go with a different color two weeks before my first install. I spoke to him directly and sent him a text and he said it was no problem. When the carpet came my husband was told it was bamboo the color I wanted it changed to but when I came home I realized that it was mindful color I had originally picked. So the representative lied to me and the installers lied to my husband.

Several people where I live have had Empire Today and they seemed to have had a good experience so I took a chance on them too. I live on the first floor of a condo and the floor is cement. I would have loved to have gone with wood flooring but the floor is too cold, so I bought extra thick padding and it’s wonderful. I had carpeting and the padding installed in the living room, dining room, and hall. I love my new carpet which is like an off-white in color. It’s lovely and I'm very pleased with it.

We have had Empire do four projects in our home and rental property in the past with no issues. We decided to use them for a simple flooring replacement on our basement steps and landing. After taking two days off work to get it done, it’s still unfinished and what’s there hasn’t been properly installed. Our complaint was supposedly “expedited” to a customer service manager who does not return our calls. Installers have always been late and don’t seem to know what they are doing. We’ve asked for different installers and at this point have been told we won’t know until the day of the third try to get this done whether they can come in the morning or afternoon. I am beyond angry and would not recommend this company. Spend the extra money to save yourself frustration and vacation days.

I purchased laminate wood flooring from 'Empire Today' just over a year ago. Initially installed in April 2017. When the installer arrived, he was by himself (was supposed to be 2 installers). He asked for payment although I had arranged financing with the salesman. Managed to get that cleared up for him to begin the install. As he was alone, it took him until almost 10pm to finish. He also had not been informed that he needed to level part of the subfloor, another oversight by the salesman. A couple of weeks went by when we noticed the floor was sagging badly in one area. Called them out to inspect, and they agreed it needed to be fixed. They came back out and re-leveled the floor and put back together (it took 2 appointments as the first time they showed up, they didn't have the materials needed).

I liked Empire's timing and cost. They put in a carpet on the stairway and upstairs hall, and a hardwood floor in the living room. The installation people on the hardwood floors were superlative and so was the guy who did the carpet. They were fast and efficient, and they cleaned up after themselves. The carpet and the hardwood are wonderful. I sent Empire customer service an email after the installation telling them how pleased I was and I also told the man who came to talk to me about the carpet how pleased I was with the hardwood floor.

I've had Empire before with my carpets and I had one of my rooms done. I thought I would try them and see if their price is a little better and it was. I could only afford two rooms at that time. I liked the guys who did the floor. They did a nice job and they were easy to work with. There was one board that seemed to be a little different but it was nothing serious. We've had carpet our whole life and although switching to a hard floor is kinda different, it was what we wanted because of our dogs. My dogs are older and I was getting tired of cleaning up messes. Now, I can clean up the floor really quick and be done with it.

I had wood flooring installed by Empire Today. We had a few appraisals done before, but Empire's price, as well as the convenience of it, were a little better. The speed of it was very good, too -- next week availability. They did three rooms in a day, and they were great. The flooring has been holding up very well.

I wouldn't go to anybody else. Empire Today is the oldest one that is still in business and I've never heard anything bad about them. We had a rug installed in our front room and Empire Today was fantastic. Our carpet was in here the day after and they gave absolutely great service. I have never had a company that was pleasant and respectful straight up. There was no complaint about anything, all the way down from their salesman to the sweet little people who came in and installed the rug. I love it and I would use them again.

Empire Today installed carpet in my living room, bedroom, and hallway. I went with Empire for the price, plus, I knew the sales manager. The installation was good. They arrived on time and were helpful in moving things that I couldn’t. They also cleaned up. One of my neighbors saw the carpet and went with Empire as well.

I am a returning customer and had no issues the first time several years ago. However this time it started with a no call/no show on the est for carpet for 2 rooms. Ok whatever. Made a new one. So I order the carpet, give deposit and tell them that I needed an afternoon appointment. They said no issue with that and added a note. Day of the appointment I wait all day and get no call, email, etc and no one ever showed. So I call customer service and make a new appointment. After speaking to a manager same thing. Need an afternoon appointment and again they say Np and make a note.

I’ve been using Empire Today for years and my whole house was done by them. When I needed flooring for my living room and dining room, that was who I went with. First, they installed linoleum but it bubbled up so bad because it was damp underneath, so I had to complain and complain about that. They finally came out and picked it up, then they put the new stuff down. But it was still the same way, so they had to pick it up again. We had to wait about two weeks for the floor to dry before they came back out to put the floor down again. So, I had a bare and ugly floor for about two weeks. I had little changes with that and they ended up doing laminate in that area. All in all, it took from April to July to get the work done.

I’ve used Empire Today years ago when I was in construction. I like the expertise that they put into the quality of their installations. This last time, I had them install carpet in two specific rooms in my home. I'm 65 and I’m disabled now. I have a custom staircase and the installer figured it was gonna take two or three hours to do it, and it took him eight. Still, when he was done, the work was impeccable. He even took pictures to take with him to show people what they had done there.

I got the flooring of my bedroom done by Empire Today a long time ago. They installed carpeting for me twice. Also, they put in vinyl laminate flooring in strips in my downstairs area. It looked like wood but it wasn’t wood, and it looked really nice. I’m planning on getting the upstairs area and our kitchen done too, but that would be another $100 and I don’t have the credit to do that right now. I also need carpeting in my other bedroom, but I want to hold off on that for a little bit. Nevertheless, Empire did an excellent job and I loved my new flooring. Everything went very well and I was very satisfied.

I'm submitting this review on behalf of my sister, and you'll find out why shortly. She hired Empire Today to install LVT and carpet in her 3-story townhome. They had to remove the washer/dryer and a toilet to install the floors but when they re-installed the washer, they did it incorrectly and it flooded all 3 floors of her home. All floors, walls, and the ceiling of her 2nd floor had to be removed to get rid of all the moisture.

Today I had a rep from Empire come to my house for an estimate. On arrival, I told him that I wanted our stairs carpeted because our dogs slide when they go up and down the hardwood stairs. He did not listen to me and kept suggesting that we put a "strip" of rug on each stair to match the trim. I finally just agreed with him so I could get through the estimate and get him gone. Then, I found out the estimate was a hefty 1,200 dollars, which was much higher than I expected. I told him I must check and approve with my fiance before I can confirm if we will move forward. This is when his demeanor immediately changed.

We had hardwood floors installed throughout our entire house (over 2,000 sq. Ft!) about 2 months ago. The install went well but we quickly noticed that the floors creaked terribly. It sounds like you are walking on bubble wrap. We were able to get 2 different employees from Empire come out and inspect the floors. Both confirmed that the material was faulty. Both employees ensured someone would be in touch with us to resolve the problem. At this point, we just want the material ripped out and to never deal with them again. We have contacted our “Customer Service Manager” on a DAILY BASIS for almost 2 weeks. We also contact the corporate office and are told “someone will contact us in 24 hours.” We are still waiting for someone in customer service to contact us and will continue to call on a daily basis until this issue is resolved. Bottom line, DO NOT EVER USE EMPIRE. They have the worst customer service ever!

I just recently purchased a new home and the carpets were terrible so I decided to go with laminate flooring. I contacted Empire and their customer service was great, they were able to send someone out for an estimate right away. The person doing the estimate seemed very knowledgeable, was able to answer my questions and able to help match me with the best flooring product. I was leaving on vacation so I scheduled install 2 1/2 weeks out for July 16. On July 14 Empire called and said that my product still wasn't in and they weren't sure it would be on time. I said OK and asked them to call on Monday (the 16th) to let me know when they thought the product would be in.

Our family's experience has been horrible since the beginning. On 4/16/2018 my husband and I met with an Empire representative or floor sales person to see some hard wood floor samples. After agreeing what we wanted documentation was submitted for installation and financing was set in place. After that everything went downhill from installation, wrong materials, delays, bad customer service, lack of respect and communication. This is not what we expected from a reputable company we're at a point where we're considering legal action be taken. My husband and I have talked to people in Texas, and the contractor supervisor from Tulsa and all we're getting is the run around and no solution. The problem we're having with our hardwoods is that the material was not left in our home to climate because it was being rushed from Texas since they messed up our orders the first time.

My flooring was supposed to be installed on Monday July 30th. I called customer service at 8am to see when an installer would be calling me. They told me they tried to get a hold of the market but left a message & asked me to call back around 10:30am. I called again at 10:40. Spoke with customer service, still no answer on when an installer will be calling me. She said she left message with installer and installer would be calling me back. Turk ** called at 11:30 to let me know that the truck was loaded but my laminate wasn't, so how do you load without product? He said he'd call RDC and get back to me in 1/2 hour but never did. I called customer service again for the 3rd time, she said she left messages with everyone she could. Turk ** called at 3:30 to tell me that they did not have enough product and they will not be out to install today & would let me know by end of the day with a status. Which he did not let me know anything.

Worst experience ever!!! Bought a house, needed flooring, my sons said use Empire good "TRUSTED COMPANY". I called spoke with customer service and had a appointment within couple days. Great right!!! The lady came met with me my son and his wife going over flooring choices, went over how we want something strong durable and scratch resistant. Great, "How much do you want to spend". I told her, “I want top of the line, want it to last,” so we picked it out and I was happy paid my deposit. Done deal right??? The installer was already mad cause they screwed up my order, I said, “Please do baseboards in the bedroom first for bed was on it way to be installed.” He protested he does not do baseboard it is carpet guy.

Empire Today put in carpet in every room I had. I liked their promptness and that they were there when they said they were gonna be there. They made me feel like they do everything that they say they are gonna do. Since getting my new flooring, everything has been good.

Empire Today had ads and their name stuck in my mind, so I called them. A very nice rep came and I told him that I live on Social so I can’t go very high in price. Then he showed me samples and I picked out one that's two-tone and it was absolutely gorgeous when they put it down. I didn’t think it was gonna look that good. I have very bad feet and it's very cushy and soft to walk on. I love it.

Our house is 18 years old and had the antique cherry color for the flooring. But when I checked, it was no longer available. I wanted to go with a different color anyway. I had Empire Today put down hardwood floor in the large family room. The guy brought the hardwood in and laid it down next to our flooring so I just matched it according to the grain with a little darker color because even though our house is an open floor plan, it was a separate room.

Empire Today was recommended by a good friend of mine and I had them install a carpet. I picked the design and the carpet is awesome. It looks appealing in my dining room. Empire did a great job and I would recommend them to friends.

Empire never showed up on the date the vinyl was originally scheduled to be installed, Saturday, June 30, 2018. That appointment had been set probably a month before. I tried calling the installation department all day, their installation department voicemail was "not accepting messages," I tried customer service and left a dozen messages on that line and never got a return call. I finally called the new appointment line and was told that someone would call me on Monday and that I had cancelled the installation, which I didn't. I wouldn't have spent an entire Saturday sitting at home trying to call Empire if I had cancelled the installation.

The young saleslady who came out was very good and knowledgeable, and she helped my wife choose a color for the carpet. The installation process was also excellent and the workers were very competent. I know about workmanship, and the workmanship was first class. The whole experience was fine and the new carpeting on the stairs has met all of our expectations. Our daughter recommended Empire Today and I would recommend it to a friend, certainly.

I needed hardwood flooring and carpet for my home and my wife called Empire Today and they sent out a salesman. He went over things with us and we decided to have it done. The guy who did the installation was good and my wife likes the flooring very much. I'm satisfied with the job and I will recommend Empire Today.

Empire Today met my price. So, I had them put down the kitchen floor and it's linoleum. Their rep who came out was good.

One of my friends works for Empire and my wife organized the installation of a carpet from them. It was for the basement so the main concern was we wanted it to be durable and easily cleanable. We didn’t want it to be able to get a bunch of dirt on it. The sales rep was real good. And the installers were nice. They took care of business and it was all seamless. I’d recommend Empire to people.

I got a carpet from Empire Today before and a few months ago I went with them again to have new carpeting installed. I wanted something for heavy traffic and the new flooring has held up to my expectation so far.

I had vinyl planking put down in my kitchen and bathroom, and carpet throughout the rest. I looked at installing it myself through Home Depot and Lowe’s, but decided I didn’t want to get involved in it. So, I did some research online and read the reviews that people write in. The determining factor was Empire didn’t really have that many bad reviews where everybody else had a lot. So we had the flooring installed by them and it was perfect. They were fast and courteous too, and they cleaned up after themselves as well. It was phenomenal. I would highly recommend them to anybody.

I had some tile flooring installed in the kitchen and the washroom. I went with Empire because of the selection that they have. The flooring that was installed met my expectations. It’s tile but it still has the wood look so I really like that.

I scheduled an appointment with Empire for 26 July between 4-6 PM. They did not show; I called customer service and they did patch me through to the rep; he stated he did not know of our appointment. I told him I had a confirmation number for it. He promised to be at our house @ 8PM same evening because he lives in our town. He called at 9PMish after I had texted him and said if he was not at the house at 9AM next day to forget. He immediately called and said he had a dental appointment and could be here at noon...ok one last chance. Well he arrived stating various reasons for the night before (sure). He measured our master bedroom for hardwood flooring; brought in samples which might match our other hardwood flooring (we have the SKU# and name of our flooring and asked if they could order it-No they couldn’t) and then we started to discuss price.

I contacted Empire to put in wood and tile flooring in my home. The first installation (wood) went great. The installers were nice, knowledgeable, and efficient. Our tile has been a different story. We had too much moisture in our subflooring when they came to install the tile so we had to set up a later date for install to allow the wood to dry. All of our flooring was ripped up in half of our house and no one ever contacted me from Empire to follow up on when they would return or when the next install was scheduled for. I had to contact them after it had been a week to find out what the plan was. They set up another install date, called me at 7 am saying someone was on the way and they did not show up until 2 hours later and they only sent someone to check the moisture level (not install) the floor. This person said it was still too wet and needed a couple more days to dry out and he left.

Carpet has numerous stains and wear issues. Trying to have someone come and look at carpet. Been trying for 2 weeks and given numerous people's names and phone numbers and told, "Someone will contact you 3-5 days." As of today (7/28/2018) no one has contacted me. Warranty is 15 year wear - 10 year texture - lifetime stain - 15 year soil. Carpet installed 12/2011.

This company claims to take "customer service" seriously stating "WORLD CLASS CUSTOMER SERVICE." I beg to differ. First of all, this company is by far the most unprofessional organization I have heard done business with. They show up TWO DAYS LATE of our scheduled appointment and shows up UNANNOUNCED at our home WITH ATTITUDE--as if the INSTALLER (MICHAEL, a ** male from the San Diego branch) was the one angry with us for being at our home to do HIS JOB.

As I have never been in this particular store, I have unfortunately done business with this company. My husband and I were easy sales about 3 years ago, as everything in our home was white and not a good mix with kids and dogs! We picked out of new floors. Even opted for the better carpet and have never wished we could go back in time more!!! We felt completely misled by our sales rep as nothing went the way he prepared us for. We had multiple installation problems, installers coming late or not a all for repairs and even one installer who showed up and just simply said he didn't want to do the job so he didn't. I will say after several phone calls and appointments we finally got the carpet and vinyl floors we were completely happy with!

I had Empire Today install the wood floor in the kitchen and the dining room. However, there are seams on the floor's ends and two areas of it are raised up. Empire knew that for weeks and they're supposed to come out this month and repair the flooring. But it's been weeks and they keep scheduling but they don't show up.

I have tiles in my house and I needed carpeting in the bedroom and living room with color and style that would go well with those tiles. I had a dark moon color and I got tired of it. Also, my closet flooring needed some redoing after 30 years. Empire Today had a 50-50 sale and I decided to go with them. The salesman that came out here to get the contract going gave me all kinds of information in regards to the material. At first, Empire was gonna finance me through some bank. Then I decided that I was just gonna apply for a personal loan and deal with my bank instead of going through a finance company. They made the arrangements so I could pay them at the time when the installation would be finished. The people that came to install the floors were very patient. They took their time in doing the work and everything turned out fine. I’m happy with the work that Empire Today did and with the service that I received.

My mom was having stuff done at her house and she said that Empire Today would do the carpet in the family room of my house all at the same time. The guy who came and showed us the products was really nice and the installers were also very good. The new flooring takes a lot of abuse because it's in the family room but it's good all around. Other than the carpet is not as pet-stain resistant as I thought, Empire was really nice to work with, very friendly and all-around good. I'd recommend them.

I had a sales rep come to my home for the in home estimate. I wanted carpet for my living room and wood laminate for my entryway. The entryway floor is uneven so he said a transition piece would be necessary. He stated that the transition piece wouldn't be a problem for the installers. The product I chose was out of stock. Another representative didn't tell me until the day of them coming to install my carpet. So I had to wait 2 extra days for them to come out. The installer took one look at the floor and said he can't fix it. I called the company and the sales rep and after giving me the runaround once more said I have to wait like another week to have someone come out and fix my floor.

We had (and are still having) the worst experience we could have thought possible with Empire Today. The carpet installation itself was okay, except for the fact that it was/is incomplete. (One of the installers was good, one was sleeping in the car for half the installation. The door to our house was left open and unattended through the installation. We would close it ourselves and find the door open again. Also, there is a spot of dried glue used at the seam of two pieces of carpet where we are now bruising our heels on.) What's been most frustrating is the fact that the installation team did not have enough carpet to carpet one room, and Empire Today has handled the situation miserably -- our final bedroom is still without carpeted with nail boards exposed.

They scratch up walls and doors. Also broke wallplates without full replacement. The color of the carpet was nice. However, it buckled as soon as short notice warranty was up. There are NO children running around nor do we wear shoes on carpet, After carpet was totally paid for trying to get them out to stretch carpet is worst than pulling teeth. There are real carpet choices that give real warranties like 7-10 years. Please do your homework because I didn't. It won't happen again. Empire carpet suck.

Summer 2017 I had floors put in by Empire Today. Upstairs bathroom and all of downstairs. Installers also installed toilets in upstairs and downstairs bathrooms. The downstairs toilet wasn't sealed correctly and water dripped from under the front of the toilet and seeped under the flooring, spreading throughout most of the downstairs flooring. Since it wasn't a flood, but rather a slow drip, it took time before the presence of water was evident.

I had some carpets installed by Empire Today. I've had used them twice before. I had a certain color of the carpet in my mind and the installer had three of them so I chose one. I had the carpets installed in the living room, dining room, hall and bathroom. I would definitely use Empire Today again.

I saw Empire Today on TV and they had a deal going and I tried them. I had carpet installed by them about to months ago. The flooring installed is good and I was satisfied with what they did. I also like the nice color of the carpet. Others should check out Empire Today and see what kind of deal they have.

I feel good about Empire Today. We got the flooring that is like wood which kind of matches the real wood I have in some parts of my house and I love it. I picked the color myself and I liked it as it doesn’t have scratches. Overall, the flooring has met my expectations. It is easier to clean for me than the other stuff that I have. I recommend this company.

I was going to use another flooring company but Empire Today said they could do it quicker. They put in the wood flooring in the living room on a day that was pouring rain. So naturally the floor warped. Called them about it and it took them a year to come out and look at it. Two different people came out and said they would replace the flooring. That was over 2 months ago. No one has showed up or called since then. Guess I will have to get a more reputable company and pay another $2000.00.

I needed carpet in my living room and I looked at a couple of places but didn't see what I wanted. I called Empire Today to see what they would come up with and the young man who came showed me something I liked. I didn't wanna make my decision that day though but he told me that if I didn't buy from him, he would not be the person that would have the sale, it would be someone else. They shouldn't push people that way. But in the end, I was very happy that I had done it. I liked the carpet and the price was not too bad. I got the low plush carpet. The previous carpet that I had gotten through Home Depot about 17 years before was wool and it wore well but I was never happy with the way it was installed. It was sloppy. On the other hand, Empire did a beautiful job and I was impressed with the installation. The installers were excellent and the carpet looked better than it ever did.

We went to Empire for my elderly mother. She can’t get around so it’s best that people come to us with the samples. I also asked some friends about it who are elderly also and are in the same situation. They couldn’t get out and go to carpet stores and pick out things so having the company come over is much simpler. However, the sample was just a little 4 x 4 square and when they put a 13 x 30 in our master bedroom, it looked a little different but still it was fine.

I love my new wood flooring installed in my living room and dining room. The installers did an excellent job and I didn’t have to stand over them. I was in my room, took a nap and watched TV and when I woke up, the flooring was correctly done. I’ve noticed that certain spots are not even though and I wish they would’ve told me that, then I wouldn’t mind putting out extra money if I had to so they could even the floor. But I love the overall experience, their prices and the bargains that they give. I went with them because they were reasonable and I wanted a professional person to do the installation.

I picked Empire Today because I was very satisfied when they installed the rugs in my house 1 year and 10 months ago. My experience this time around was very disturbing. I was going to put LVT in the basement which is a finish basement with kitchen, bathroom, living room and bedroom on June 09, 2018 and Empire called me and stated they did not have the materials, so I had to reschedule. My husband did not go to his bible studies because he was home waiting and I had to work. Appointment scheduled for following Saturday 6/16/18. That Saturday when the installers came the lead guy stated he could not installer the LVT because he could not lift up the tiles on the because they had asbestos. No floor done that day.

I wanted to replace part of the flooring in my one bedroom condo. I thought about using the same flooring company that I had used many years ago in my previous condo, but I thought to try something new and not box myself in to the same vendor. I am a California transplant from Chicago and had grown up listening to both radio & television advertisement for Empire Flooring now named Empire Today. I had always been curious about them, so when I went online to HomeAdvisor.com, filled out their survey and up popped Empire Today amongst other recommendations, I decided to give them a try, which turned out to be a big mistake.

This is the second time I have waited for a salesperson to come so I can fill out paperwork to get my carpets done. The first one reschedule because he had an issue and now the next rep is a no show. I already had a quote done but they won't let you sign and scan paperwork back to them they insist on a rep coming out again. It's not the same rep I had that originally came and did the quote. They are very high pressure and want you to sign on the dotted line the day they provide you with a quote. When I tried to call customer service about this they told me I had the national number and they can't help me transfer me to another "local" number that goes straight to voicemail. I will not be using them for my carpet. They are a fly by night at best company.

I had carpet installed in 2 rooms in March, they damaged my TV stand and broke my window crank in the basement, they did not wrap my basement steps then came out and tried to use different color carpet, seriously! I have sent numerous photos and emails and left voicemails, I am not getting any resolution almost 4 months later. This is unacceptable. I will never use Empire again and will not recommend to anyone. All I want at this point is to get this taken care of so that I can put this awful customer service experience behind me.

I have had two separate experiences with Empire and if I were to write a review based on the first experience it would have been a 5. We had our floors installed about a year and a half ago, great experience called them back when we had damage due to a flood. HORRIBLE Experience. The Sales Rep Richard ** talked down to me the entire time only addressing my husband. Mistake 1 - Not kicking him out there for being rude. I stated I did not want Laminate in my laundry area due to the moisture and he assured me that it would be fine and that he doesn't think they could do what I wanted so I let him talk me out of it.

This isn't the first time I dealt with Empire. I have Venetian blinds on 12 windows and Empire had put them on. Now on this recent excursion they had five windows done. I did the living room and the kitchen. I liked their material and I'm a skilled tradesman. I know workmanship and I'm dealing with good products. When I buy something, I don't wanna have to go back and adjust. I want it installed and done.

I considered a couple of other flooring brands but I went with Empire Today for their advertising. Also, I wanted a good price and they came with one. My interaction with their reps went fine and the installation team did a great job installing the kitchen floor. I was satisfied with what they did and I’d recommend them.

I went with Empire Today to install carpeting in the basement because of their price. I like the carpet's color and overall, I had a good experience with them. They are someone you could deal with and be pleased with.

A couple of years ago, I had a room done by an installer sent by Home Depot and I was unhappy with what they did. Though the room had never been used, the carpet rolled and got blazed later on. They had no responsibility and I got fed up with that. I called Empire Today and their guy was at my place the same day and put the carpet down the next morning. The installers were fine except they went a little too fast. I was just amazed at how quickly they were done. We had glued down carpeting there before and they scraped the whole room. They even moved furniture for me. But, when I went to clean up, I saw where they had buped baseboards and in one spot, a little piece broke. Still, that wasn't a big deal as I could glue it back. The carpet looks good and I'm perfectly satisfied. I'm going to do my living room and dining room soon and I intend to call Empire Today again.

On November 1, 2017, we signed a contract to purchase/install laminate floors in our home through Empire Today. They scheduled the installation team to come on December 13, 2017 at 7am. We removed all of our furniture and pulled the carpet from the house in preparation. I took off work because someone needed to be present while the installers were here. No one showed or called and I missed a day of work. Additionally, we had to stay in a hotel because we had no bed to lie on. I called Empire and they stated they would credit me for my missed day of work and reschedule the install.

Contracted for an installation date on ceramic tile for 7/20 a Friday. Empire called at 10am to inform of cancelation. Next date was Tuesday 7/24 as they do not work on Monday so I asked to be first call. Service person said, "Yes." Excuse was installer had an emergency. Well Tuesday comes at 10am. Again service person calls to cancel. I explain to her this was unacceptable and I needed someone there today. She said they had no others installer available as they were contracted to do others already. "Ok. Can I speak to a supervisor?" She says, "He is on another call. Can he call back." "Ok have him call me by 10:30am." By 11am no call back. So I called back and got an answering machine stating someone has 24 hours to call back.

First of all Empire is not done installing the flooring in my house yet. Second issue the sales rep. did not discuss with me about how the financing worked, I thought I would just get billed and make the payments, but oh no I received a Wells Fargo credit card in the mail yesterday which I had no notice of. This is what I am supposed to use to pay for his service. If I were told about this I would have just used my credit card and paid it off after installation.

Since October 2017, I have had complaints about the workmanship of a hardwood flooring job by Empire in my home and have sincerely tried to be respectful of their desire to maintain a good public image. However, legitimate issues I have, as documented by explicit work orders, have not been addressed. I was very surprised by a call from a corporate official July 2, 2018, who assured me that my issues would be addressed. I have not heard from corporate since July 2 and will now begin to appeal to consumer advocacy sources that assist people like me in obtaining justice from large companies. If those measures don’t lead to justice, legal action will be initiated. I will persist.

Empire was professional, polite, and quick. We bought an old mobile home and it looked like they had raised animals inside and now it looks nice. We had laminate flooring installed in the living room, the hallway, the kitchen, and the dining room. Then we had carpeting installed in the two bedrooms. I would tell friends that they need to check all of the selections at Empire.

Empire Today installed carpeting in my home and I love it. I chose them over other brands of flooring because of the time that they could install it. I liked the carpet that I picked better than the rest of the ones that they had. The sales representative was very efficient. The installation was shaky for a while and there was a little dilemma, but then that was resolved. We had opened up a wall to make a walk-in closet for one bedroom and we had bought some units from IKEA that we had partially put together. The units are tall and the installers didn't know how they were going to move these units in order to put the carpet down. But they got this figured out and I was satisfied that everything got done in a timely fashion with the time constraints I had, and I was happy with the time that it took them to do the work and complete it. My experience with Empire was fine and I like that the carpet that I got from them is new and it's in both rooms.

We had the vinyl on the kitchen installed and everybody who saw it liked it. We also had Empire put in carpeting in our living room. Both flooring are very good, so far, and the installation went very well. The installers were very good and competent. They did an excellent job. I would recommend Empire. I’d tell friends not to hesitate and go ahead and deal with them.

Laminate Flooring - The installer did a decent job BUT he forgot to cut out for the crawl space access. I called to have the job complete and all I got was the run around. The original floor was installed on July 9 and as of today, July 24, I'm still waiting. I have had this job escalated to a supervisor and still no return visit to fix the issue. Empire is quick to take your money but their customer service is terrible.

I bought from Empire Today, a laminate flooring to put in the living room. This was to change the flooring that was old. I installed the laminate flooring myself and it was easier to put in. The flooring is so far, so good.

My husband's a farmer and he's really busy. We needed someone to do the floors for us and because of the time factor, we decided to hire Empire Today. We heard good things about them, too. We had the plank flooring installed in the kitchen, dining room, and pantry, and we love everything about it. Empire's reps were also wonderful, very friendly, and very helpful. I'd recommend them.

We got hardwood flooring from Empire Today but before buying from them, we talked to three companies which had different prices. Empire’s flooring looked hardy but it was a little bit cheaper. Also, everybody else wanted about three months to do it and Empire could do it in a couple of weeks. I watched Empire install the flooring here and everything is good. It was expensive but I like my experience with Empire Today.

Empire Today put a carpet in my master bedroom. The installation went very well and the carpet is really comfortable to walk on. It is what I expected it to be,The experience with Empire was wonderful and I’d recommend that people talk to Empire about whatever they want to do.

I called up Empire to get a quote for the floor in my trailer. I've seen their commercials all over the country and I wondered if they would do a job that's small. They came out and took a look at everything then gave me a quote. I thought they'd do a good job so I hired them. Up until the end of the first day, everything went great. Then there were a couple of hiccups because the head of the crew got sick and he even went into the hospital for that night after he finished working. So he couldn't come the next day and then the crew was gonna come back on Wednesday, but they didn't get here until Friday. That was the only thing I was a little disappointed in because they put the refrigerator, stove, and everything in the dining room and the place was torn up from that Monday night to Thursday. However, the original guy came back and he finished everything up. They put in baseboards and did a very thorough, nice job.

We felt like we were going to get a good deal with Empire today. We them install carpet in the living room and hallway of our home. The installation went great but then the installers brought the wrong carpet the first time so they had to come back another day. Nevertheless, they were neat and efficient.

I went to one store that has carpet layers and the guy that runs the store was very nice. I would have gone with him, but my kids told me to call Empire Today because they have had them before and it was a very good price. I went with Empire, listened to the rep explaining to me, and then I picked out the carpet I wanted at that time. But I made a mistake on the kind of carpet I chose 'cause I didn't go into a lot more samples than I did since I didn't wanna get confused as I just wanted a similar one to what I had, but only lesser footprints.

I’m incapacitated and it's a little difficult for me to go out there. I go and shop where the complex bus goes. I like the convenience Empire Today brings. It was easy for me to shop that way. I had my kitchen floor done by them. It’s new and I hope it will hold up better than the piece of junk that was on my floor. Also, the way things are being done these days by contractors is perfect. They laid a fantastic floor in the lobby downstairs too and they were phenomenal. The flooring is great. Everybody loves it. Somebody came to see my floors and then they went right with Empire. I’ve also referred Jim to Empire but he was very concerned that I didn’t get my referral fee so Empire shouldn’t tell people that they were supposed to credit something for referring someone. But aside from that, I will call Empire again if I'll need another floor 20 years from now.

In my living room and three bedrooms, I had Empire Today install a carpet. I went with them because of their price. I had good interactions with their reps and the carpet has met my expectation. It's easy to clean, too.

We had carpets installed by Empire upstairs and downstairs. The installation went fine and the carpeting met my expectations.

I had tile installed in my bathroom near the end of June 2018. When I was able to walk on the floor and inspect it 2 days later, I noticed that the floor was uneven and the grout job was horrible. Three men came out and looked at the floor and stated that they could maybe redo the grout. I eventually spoke to the General Manager in Sacramento and he came out. He stated that the tile job was not the worst he had ever seen but it was not a good job. We scheduled an appointment with him to have it redone on July 19th and 20th.

The install guys did a great job on laminate in our home. However, we had 8 extra boxes of laminate left over. Requested credit for material from our price paid. We were told by cust svc we didn’t pay for extra 8 boxes. I am sure we did, it is factored in price we paid which I thought was priced too much. And what about labor I probably paid in our price for installing those 8 boxes if they were needed. Next day we were having carpet installed also different installers who somewhat quit company that I was scheduled with. No phone call from cust svc, I called a few hours later and was told to be rescheduled for another date. Wasted my day.

Empire Today advertised on TV and I got their number and called them. They sent a rep out who was real generous and nice, and he tried to help me. I got them to install carpet in the living room and hallway, and when we set up the time, it rained and they couldn’t get out here because they’d have to go outside and cut the carpet so we set up another date. Three young men came out, went to work, and had my carpet down in no time. I’m satisfied with what I got right now. I really appreciate Empire Today and I’d recommend them to anybody.

I've had carpet installed in two bedrooms by Empire Today. I considered other brands but Empire has better cost with the same quality. Also, they came in-home and since I already have a laminate picked out and my walls painted. So, I was able to compare the carpet to those existing factors. I like the carpet they installed and it has met my expectations. Using Empire Today's services was convenient and cost-effective.

I contacted Empire Today to install laminate flooring in three bedrooms in my home. I initially had carpet that I wanted to be removed. Based on their commercial and their recordings when you call the company, they insured customer satisfaction. I found the staffs that I have corresponded with by phone were very inconsiderate, confrontational, and has no regard for their customers.

I used Empire 20 years ago and was very pleased with both the price, quality and installation. Because of that experience I very recently contacted them to get an estimate to flooring for my whole house. I did not make a commitment because I'm a shopper and like to get estimates from several sources. During my meeting with the Empire rep that measured for me and while giving me prices, I commented that I wasn't sure of the cost. The rep told me that I could possibly finance a portion and suggested that we find out if I would qualify.

We had our carpet replaced by Empire Flooring about 4 years ago. We bought the top of the line carpet and the representative, who is still with Empire, said that the carpet would last longer than we would (we're in our 60's). After 2 years, we had a person from Empire come out to look at the way the carpet wore (it looked awful). He said that it could all be remedied with a heat-extracted method. We did that and it didn't look any better so we replaced it with tile after only 4 years since the installation of the, so called, top notch carpet. We will not be recommending or using Empire again!

The carpet installed in all the rooms at home wasn't top quality. It's shredding a little. My wife has to vacuum it all the time. It’s a cheaper one that we bought, 'cause we are in the beach area. And with what they brought us, we didn’t have much choice. But the Empire guys did a good job and I would tell others to call them.

We had carpet installed through the whole home and we chose something by Empire because of the availability and cost. We were gonna try to keep some of the areas, so were trying to keep it somewhat consistent. The new flooring helped us get the house sold.

I had Empire Today come out and give me an estimate and I agreed to the pricing and we moved forward in the process. However, I had some foundation issues which meant they couldn't install the floor. It's been almost four weeks and I can't seem to get my $1,000 deposit back from them. They all keep giving me the runaround. I will never do business with this company again and I will let anyone that asks me about them know, not to do business with this company.

Do Not use Empire Today in Charlotte!!! To get a small job done took me over a week and 20 phone calls. After the crew came and removed my carpet and furniture they realized they had the wrong carpet. That was a week ago. I have been guaranteed two appointments that no one showed for and have not received even one call back on the multiple message I have left trying to get it finished. It is a very unorganized and unreliable company.

I wanted the carpet out and when I heard Empire Today's advertisement on television, I called them and had them come to my home. The deal that they gave me was good. Their customer service reps were very polite and explained everything. Additionally, the installation team did what they were supposed to do and they were very helpful. They did a good job installing tiles in my living room. Overall, Empire Today will give you a good deal, and the workers are very nice. They also listen to what you have to say. I'd recommend them.

We had Empire Today install carpet in three bedrooms and a basement that included a bedroom, a work room, and a family room. It was priced amazingly and their reps were extremely professional. I was really impressed how Empire wanted to keep my business and they did a great job of it. I had an awesome experience with them.

We purchased 3 types of flooring from Empire Today almost 2 years ago. With 2 of the products, we are generally satisfied. However, with the hardwood, we are totally unsatisfied. A few months after installation, we experienced splinters in several places. The worst part of the experience has been dealing with the customer service department to get this issue resolved. They have taken us through different stages, yet the problem remains unresolved. In trying to work with Empire to resolve this issue, we’ve had to: send them pictures; schedule a meeting with a “manager” who came out to do an inspection (he actually suggested that we use a color marker to resolve the issue! ); undergo another inspection by an independent consultant; wait for Empire to decide that they needed to fix the problem and try to get them to honor their word. This has been a total disaster.

I called and explained I needed some carpet repaired. I explained the damage and everything they set an appointment for a free estimate for 12-2. So 1:57 rolls around and the carpet guy finally appears. He walks in looks at what I need repaired and ask who installed it. I said I don't know it was installed before we moved in and he said "oh Empire doesn't repair carpet they didn't install." I waited all day for that. Why didn't anyone tell me on the phone? This is ridiculous! Maybe put it on your website or tell someone when they say they need a repair. Don't waste someone's day!

I scheduled a salesperson to come to my home on Sunday July 15, between the hours of 11:00am and 1:00pm. At 1:15 no one showed up and no one called. I called Empire to find out if the sales person was running late, the company called the sales person three times with no answer and left voice messages to have them call. They offered me $50 to reschedule and I told them I already wasted a Sunday day off waiting for them I asked to speak to a supervisor. The supervisor came on the phone and also tried calling the sales guy with no answer. She offers me $200 off on my sale price to reschedule.

Empire Today could get the flooring done quickly. They came and put some carpet flooring in three bedrooms. It was a good experience and my wife’s not fussing about the flooring. Give them a holler and they’ll come and give you an estimate.

I like the fact that Empire came to the house, showed me samples and installed within a week. I had them install a carpet and wood laminate on the entire down floor, excluding the kitchen, with the carpet being on my stairs and upstairs landing. I was delightfully shocked with how well it went. John was the guy that sold it to me and he was wonderful. The installers worked from the moment they arrived until the moment they left and did a great job. There was no waste of time. I love the color of the laminate and the carpet is really soft and easy to take care of. It's more than met my expectations and now my whole house feels cleaner.

BEWARE OF THIS COMPANY. TOTAL SCAM ARTISTS. We purchased what was sold to us as, top of the line carpet and pad with a 20 year warranty per the salesman. Only 5 years after purchase the carpet is all over loose and matted. Called Empire and waited a week for someone to come out to review. Empire called the day of the appt to confirm time they were coming. ONLY to have the Office then called 1 hour before the set time to tell me there was no warranty coverage. Only after telling me no warranty coverage, then asked me if I had the carpet professionally cleaned once every 2 years. When I told him we clean it but not professionally, he again said no warranty coverage. Interesting, that he told me no coverage BEFORE ASKING ABOUT THE CLEANING. They never left us with any Warranty Information nor did the Salesman say anything at time of purchase that there needed to be professional cleaning.

I got a couple of dogs and sometimes one of them would piss on the carpet if they don't get their pads in there. But Empire Today has this thing wherein the piss would sit at the very top of the carpeting and it seems to wipe right up. So, I got Empire to install the carpeting in a dining room, the bedroom, the stairs, and the front room. They weren't cheap but the new flooring seems to be okay. Everything is fine.

Empire Today did a good job installing carpet but it was expensive to me for one room. Nevertheless, I would recommend them.

I had scheduled an appointment to get an estimate for laminate and carpet for my entire house, minus 2 bathrooms. As a returning customer, I felt Empire would be my first choice. The salesperson did not show up for the appointment! Customer service tried to contact the salesperson but could not. Customer service offered me a $50 rescheduling credit as if $50 will cover these two hours plus the next two hours for a rescheduled appointment. Businesses that do not value my time are not worth my money. Now I will be on the road for the next 3 weeks and will not make my sell deadline of the house. Had the salesperson called or emailed explaining the circumstances I maybe would have agreed to reschedule. I would be terminated from my position if I did not show or call. So frustrating!

I had some tile installed in the kitchen, hallway, and bathrooms and carpets installed in the living, dining room, and bedroom by Empire. I liked their availability. They did it right then and we didn’t have to wait three or four weeks to get it done. Also, the installation was good and I'm pretty satisfied with their workers.

I had carpeting installed by Empire Today and I was supposed to have some more flooring installed. The first go-around was fine. But the second time they were to come back, I had a water leak while on vacation. I had all the hardwoods floored up and they had finishing nails left. The salesperson knew that. Reservations were made for them to come on a Saturday to finish taking up the nails and putting the flooring down. The guy got here and he said he couldn't take all those nails up because he was told it has a floating floor and it was not a floating floor. He said that if they have to do this, there was gonna be an extra charge for it. I told him to call his supervisor and he did but the guy wouldn't call and text him back. We stood and looked at each other for two hours and he did nothing.

I originally had the Luxury Vinyl Plank (LVP) installation scheduled 2 weeks ago, which is when the installers started, and the job was just finished yesterday. The original installers started the job and determined they needed t-molding to finish the job. So, for 2 weeks my hours was left in disarray -the toilet was disassembled and left is the shower, supplies everywhere, air registers detached and not reinstalled, etc. The workmanship was not good as there were gaps left next to cabinets and t-moulding used in the middle of an open area, which should have been continuous flooring.

The first experience when I had my floor done on Willow Road by Empire was nice. But when I had the hardwood in the kitchen done at our other house, it was 2000 dollars when the guy that did it figured it out, and that wasn't good. I like the wood grain a lot, but I didn’t like the price as I was misled. The previous guy was better and he knew what he was doing.

We were to have numerous types of flooring removed and carpet installed Thursday July 12, 2018. When the gentlemen showed around 2:30 they said they would not do everything as they didn’t show removing certain flooring (our paperwork showed everything) but they could do some but we would have to pay in full showing the work was completed.

I purchased carpet a few weeks ago for my mother's home. We explained to the salesperson that it’s a high traffic area and the carpet has to be sturdy. We were assured it was and we were picking a great carpet. The salesperson was nice but the price was cheaper in Home Depot for the same exact carpet and the only reason we went with them is because they guaranteed fast delivery.

My house has currently glue down hardwood in some areas so wanted the same in rooms as well. I spoke to sales rep and we agreed upon glue down price. Later when installation guys came, they came with floating items and I asked them to come back with glue down. Now they asked to pay me extra 28% of agreed price for glue down. I asked why you didn’t tell when we signed the contract, they said it was a mistake. Called sales rep who agreed to amount but he never responded. Overall very bad experience.

I had hardwood floors done in my living room and hallway. The floor is good and it's holding up okay, but I'm disappointed that they're not as shiny as my kitchen floor. I asked Empire if they could shine it but they said they don't do that.

I had Empire Today put carpeting in two of our rooms, our hallway, and a bedroom upstairs. I also had laminate floor put in our kitchen, utility room, and bathroom, and vinyl on our back door. The installation was fine and the guys who did it were competent. I like my bedroom floor and the carpeting's okay, but the kitchen, utility room, and bathroom floors suck. I was not told what could happen to the laminate if water’s on it. My washer overflowed three times and it has ruined my floor. If the salesman would've said, “I don’t advise that,” we wouldn’t have done it. I let Empire Today know about the issue and the person I talked to told me that they shouldn’t have sold us that product for those areas. They should have known that there's a potential for water in the kitchen sink, the washer, and the bathroom. The covings are also coming off in my bathroom and my hallway. And I'm not happy with that. Stay away from Empire Today.

Empire Today installed vinyl plank flooring in our living room, bedroom, kitchen and dining room. From their commercials, we heard that it was a good product and indeed the quality was good. The cost was a little high but it looked nice and durable.

We had a laminate flooring put in through the whole house by Empire Today. I actually had another person come in and their price was cheaper before going to Empire, but I didn't like how the rep explained it. But the Empire guys did an excellent job at explaining everything. I like the dark color and stain-resistance of the flooring. Nothing stains on it and I just have to use the Swiffer. But it shows a lot of dust especially in the summer with the windows open. The dust settles on it so we're sweeping every day.

Empire Today used me for an asbestos removal and I used them in return to install the laminate, the linked and plank flooring in my front sun porch and my kitchen. Although the flooring looks very nice, I’m actually not impressed with the whole flooring. For some reason, they put the wrong trimmer on the outside of the flooring. The guys that put it in said that whoever loaded their truck from the shop didn’t load the right material so it has different color quarter rounds. There are different colors of them around my floors so it looks super stupid. They’re supposed to come back out to fix a couple of things, but it's been three weeks and they still haven’t come out to do it. Other than that, I’ve used Empire all the time and had them do other stuff and rentals for me. They’ve done a good job before and it was just this incident that I’m not real happy about and hopefully, they get it fixed up. Still, I’ll recommend Empire Today.

Stay far away from this company. We had LVT tile (which I was not told is NOT tile but vinyl just with a fancy name) installed in November 2017 and by MAY 2018 it was lifting, and peeling away and several soft areas. I informed them that the sales rep should not have installed this material in my bathroom if it’s not safe or waterproof. When I finally spoke to someone in the San Diego branch (Gilbert) he said “who told you that?! That’s a lie. We install in bathrooms and kitchen all the time”... Ummm your website told me!!! It says it can barely get wet?! Ummm. How do you keep kitchen and bathroom with showers and tubs and kids safe from splash? We had ceramic tile in there and the sales rep said we should match the rest of our rooms with this tile. Needless to say we were duped!!! It was a total upsell to make a sale and was very dishonest by Lynda **. Shame on you!

I got a very good grade carpeting from Empire Today. They were very pleasing to show me different things and I selected the carpet. And when they were supposed to come, they came and did the installation within three hours. They did a good job and I had a very good experience.

We called a place that's like Angie’s List and they recommended Empire Today to us. We had the living room carpet installed by Empire and the cost and quality were really good. The carpet is also pet resistant. My purchasing experience with Empire was good.

I have a friend that sells for Empire Today, but she's in the Bay Area and she suggested I call. I had a very good experience with Empire Today's salesperson and installer. They were a bit more expensive than others but with the discount I had gotten, it worked itself out. I had hardwood floors installed in my dining room, living room, and hall. It has met my expectations and I'm very pleased.

I had Empire Today put carpeting on some stairs and everything went fine. I always buy from them because they come in, do the job in a hurry, and then you're done.

The rest of my house was hardwood so I wanted to continue with the same flooring throughout the house. Empire Today seemed to be the right brand from advertisement to credibility so I went with them. They installed hardwood in the bedroom and went beyond my expectations. The installers were very efficient and they did a great job. Ever since they were done, everything's been fine.

I have a small house and I needed laminate flooring from the front door to the back door. Empire Today’s price was reasonable and I had a professional experience with them. They satisfied the task that I had at hand as far as installing the floor and leaving my need for a new-looking floor. I’m enjoying the floor now. I had a great experience with Empire Today and I’m looking forward to doing some future work.

I love hardwood and we had hardwood flooring installed in two bedrooms and a little library room. The flooring was very nice and put in very professionally. The workers were kind, considerate, and professional and working with Empire was a good experience. I would use them again should the need arise, which may be in the next few months.

My wife and I wanted to have hardwood flooring installed in our dining room and master bedroom. We scheduled an appointment with Empire. The sales rep arrived late, but quickly got down to business. The first cost estimate was for $10,500, which alarmed me. I said it was outside my budget. The sales rep asked what my budget was and I said $6,500. She quickly said "Well you are in luck... We can do it for $6,300." I felt ripped off after that, but felt it was a good price based on my research. The sales rep told me the install would take one day, and was scheduled for a Friday. I later received an email saying the team would arrive between 0800-1600.

On May 15th, 2018, two installers arrived at my home to install vinyl tile in my kitchen and hallway bathroom. As the work was being done I asked one of the installers should my flooring have what appeared to be spots - color defects in it. His response, "Yes this is the way it should look." I did not think it should look this way. After the installers left I really looked at the tile and noticed how poorly it looked. The tile look nothing like I expected. It has a dull look - with spots -discoloration throughout! I tried to clean by wiping the spots with water then cleaning with Bona Tile cleaner but nothing changed. I have called Empire weekly - talking to customer service resulting in no assistance with my flooring.

Don't buy these overpriced blinds. The paperwork I signed said lifetime warranty. I got blinds in 2010. I called in November 2017. Diane at customer care told me they were covered for life. She sent someone out in December to make the repairs. They did a ** job fixing them. What I mean by that is they just repaired 2 of the 3 strings. I called back in January 2018 the 3rd string broke. I was told the guy who would repair them quit and they were hoping to have someone start in March. Then I would be on top of the list to get fixed. I called back in June and was told I needed to open a new claim. I get another call back from Diane and now being told it will cost me $65 because they now use a third party to do the repairs. I wasn't happy with that so she sent it to the office. They now say they are only covered for 7 years and now I'm out of warranty. Empire you not only lost my personal business but you also lost my commercial business account.

This is the worst customer service experience I have ever encountered and I will never use Empire again (having used them twice before with satisfaction.) Ordered $14K of new flooring -vinyl plank and carpet for entire rental property. Was told it would be installed on Friday (hard plank) and Saturday (carpet). The installers arrived on Friday and worked for 10 hours - looks great however, they were missing the connecting “cove” so there is a gap between flooring and kitchen cabinets. He told me to call the 800 # to handle getting it finished. On Saturday carpet guys arrive to do half the job as they say it is too much for one day (although my salesman assured me it would take one day.)

I got some custom wood blinds through Empire Today for all the rooms of my apartment. I needed something quickly and they came out and showed me the options. I waived the cost and decided to pull the trigger. The salesperson and the installer were both very pleasant and answered all the questions that I had. Both of them did a very good job. The installer put up with me asking multiple times for as many discounts as he could give me and he gave me what I think everything that was available. I feel like I got a good deal. The experience was quick and easy. And I love them.

I kept seeing commercials and I figured that Empire Today is a good reputable company. We love the new carpets they installed in our living room and hallway! It's nice, thick and plush, and it has a very nice padding underneath. When you walk on it, it’s like your feet sink down into it.

I have linoleum flooring from Empire Today installed in our kitchen and family room and so far, it looks nice. I like the texture of the linoleum but I made a mistake with the color. I got the darker one and I needed the lighter color. The floor used to be white and I tried dark this time but it doesn’t look good in there as it darkened the kitchen. Still, Empire Today did a good job.

We sold our house and we had it carpeted with Empire and they were great. I shopped around and got the best price for the best product from them. I also liked the carpet's color. The installation was very easy and it was done in a day. If I'll have my carpet replaced where I'm currently living, I'll consult Empire Today again.

I bought carpeting from Empire Today. I went with them because they have the best value and I like the convenience of having someone come to the house. I had the carpeting installed on our steps and so far, so good. It makes the steps less slippery and I like that the most.

I used Empire Today a few years ago. This time, I had them install laminated flooring in my family room and it went well. The new flooring is very nice and easy to clean. I am pleased with it. Empire Today is very good and I’m gonna use them again in one of the apartments. I would also recommend them.

We've used Empire Today and we really like the salesperson, Trent, so over the last three years, we continue to order from him. Recently, we had luxury vinyl planks installed in an office of ours and it went really well. Empire did a great job. I also like the floor’s color and texture. I refer Empire Today to other people.

Had install done poorly. Noticed worker not cutting carpet to fit on stairs well and saw him add pieces of carpet to cover mistakes. Installers did not come with ladder to reach outside stairs to second floor or vacuum to clean floors before install of new carpet and could not remove tile as promised by sales person before installation because they did not know how to do and no tool's to do job. I had to provide all these tools. Then after they left job I noticed stains from their shoes on new carpet on stairs but when I tried to get someone from Empire to come back they made no effort to call me back and kept giving excuses for not having someone to come and no time worked for them... etc. I will never recommend them to anyone and I will definitely tell all how bad they are to customers. I hate this company.

I had carpeting installed by Empire Today in my family room and two bedrooms. The carpet has been here for eight years and I liked that they were multicolored and it blended in so I didn’t have to paint. The salesgirl did an excellent job and I was impressed with her. She was patient and called me on the phone. I felt comfortable and I called her back. She came back out again, brought me the sample again, and told me to hold on to it, put it down on the floor and see how I liked it. Then she offered me a little discount. She told me I could call the company and see if they would bargain with me and if they had any other specials. A week or two later, I called and asked if they could lower it another $100 and they said yes.

My daughter had some work done and she recommended that we use Empire Today to have our carpeting installed in the family room so we did. We picked the carpet for its durability and it was something in a neutral color. The installers brought some carpet out but it had a big hole in the center and they couldn’t use it so they took it away and brought another one back the next day which was beautiful and in good condition. The flooring installed looks good and we enjoy it.

I had to upgrade my flooring because of Hurricane Harvey. Three other companies came out and gave me bids but I chose to go with Empire Today because I like their warranty and products. Plus their guy came to us. I had some vinyl flooring and some carpets installed, with the vinyl flooring being installed in the kitchen, bathrooms and laundry room and the carpet being installed in the bedrooms and living room. The installation of the vinyl flooring was up and down because in the middle of that, we had an ice storm. The guy also said that the products for my house got in an accident coming from Dallas so they had to work around that.

Empire Today is more like Empire Someday. Horrible company. Signed a contract on 5/19 for new flooring with install to be done on 6/16. We were called that morning (a month later) and told material was not in. Rescheduled for today, 7/6/18, and got a call this morning at 8:30 and told material wasn't in yet. No one cared and no one could tell me where the material is and what happened. Took 4 hours to finally get contract cancelled. Awful experience. I'm better off going to a mom and pop place in a strip mall. At least they would care about their client.

Well had new carpet put in my family and dining room. Went to vacuum and the fibers rolled on my vacuum cleaner about 3 rolls. They are about a foot and a half away from the door. Paid too much for that to happen.

I booked Empire Today to tile a small storage entrance/storage room. I moved everything out the night before they were scheduled and in the morning received an automated call that they were on the way. But no one ever showed up. Every time I called they told me they couldn't get in touch with my installer. Then they said he had come into work late but was on his way. At 4pm I called again and asked to cancel and asked for confirmation I would get a full refund. The service rep said she would process the cancellation request but that only the cancellation team could decide if they would give a refund and she wasn't authorized to transfer me to them until after processing my cancellation (that's ridiculous).

Empire Today is all right. I had carpet installed by them, although I didn't want carpet. I wanted hardwood, but they wouldn't lay hardwood because of the asbestos underneath and I had to settle for carpeting.

Empire Today had done carpeting for us before and we were very pleased so we went with them again. We had a hardwood floor installed in our dining and family room and the installation went perfect. Empire was reliable, they had a good product and we were really satisfied with their service.

There was a 50% off on television, but it was a fraudulent claim because it was only for a few different styles. The rep didn't have those with her, but they were in the truck if I wanted to look at them, so it was a bait-and-switch type of deal. Nevertheless, I had carpet installed by Empire Today in the whole house and the quality is okay so far.

I had a carpet installed by Empire Today, and my experience with them has been good. I like the carpet that they showed me. It's very nice and went down very nicely as well.

We were scheduled to get our bathroom floors redone in Luxury Vinyl Plank. We decided we were gonna change out the toilets at the same time since they had to be removed anyway for the new flooring. We rented a trailer ($58) to remove the old toilets so that they could be taken to the dump. My son in law took time off work to be there to help my husband with the dump run etc. We were suppose to go a family member’s graduation but decided we better not commit since we weren't sure when the installers would be done. The day of installation we're waiting and waiting. Finally, I call to confirm everything is good. That's when I am told that they wouldn't be able to install that day - was told that the contractors didn't show up. I was offered a small credit. I was upset, but hey I realize that things can happen.

I scheduled an appointment for a representative to come to my home on Monday afternoon, July 2, between the hours of 5 - 7pm. I sat at home waiting but no one showed up. I called the representative several times with no answer. I called customer service and they tried to contact him also with no answer. Eventually, a customer service rep called me back to say the representative would not be able to make it, could they reschedule. I rescheduled for Friday, July 6 between 3 - 5pm. A representative showed up at my home today, Thursday July 5th. I was at work when my daughter called to say someone was there to look at my flooring. I tried to contact customer service but had long wait periods each time I called. Very poor service and communication. I saw this company from a TV advertisement. I will now look elsewhere.

Installers broke a window while laying the floor. I have in writing, from Dontay ** (manager at Empire) that I will be reimbursed for my window. Dontay doesn't respond to my emails or phone calls and neither does other managers that work for Empire. Needless to say, I haven't been reimbursed. Completely unprofessional. RUN to another company - Home Depot, Lowe's, etc. Do business with people that have a good reputation.

I scheduled an appointment for today July 5 2018, the 9-11 window, which meant I had to cancel work. Well a little after 10 I get a call to reschedule, the guy called in sick. Ok things happen but his manager wouldn’t know he was a no show at the beginning of the window. The sales person that called made the most cheesy excuse, "It’s the day after the 4th you know." Really I missed a day of work for nonsense and an offer of 100 credit.

They Will send a salesman to get you to sign before you even hang up the phone but try and get them out to do the work. I took off 3 DAYS OF WORK!!! They showed the first day and said they didn't have the right material. I rescheduled for the best business day. The manager leaves a message on my voicemail at 7:30 AM to tell me the installer was sick!!! So there are no other installers!? When I rescheduled I specifically asked, "Will you definitely be out because I have to take off work" and they said yes! Well I should have known better. They did the exact same thing when I had work done at my home (this was at my vacation home). You'll never get anyone to rectify this! They'll tell you someone will call you in 24 hours. Well they lost business with me, my neighbors and anyone I can tell. Huge scam!!!

I heard good things about Empire Today and I know a few people who have used their service. They did a carpeting installation for me in the living room, hallway, and in the bedroom, and the guys who did it were very quick and efficient. They scraped some of the paint off the wall because the couch was rubbed against it, but they were in and out of the house very quickly. The whole thing was done in three hours. I like the water-resistant feature of the carpet 'cause I have a dog. Overall the experience was great.