Empire Today Reviews

Workers very professional did a great job cleaning up after job was completed they also did a great job putting furniture back in place. The guys were friendly, polite and helpful. I have used Empire before and I will highly recommend this company to friends and family.

I had wood in the kitchen floor and carpet in the hallway done by Empire Today. The salesman, that came to my house, was the best. And the installation team was prompt and they finished on time. Everything went very well.

I'm very pleased with Empire. I chose their product because of how quickly they could install. They installed carpet in my basement and everybody came on time. They did what they said that they would do. One of the things I really like with getting the payment is I got the total price and that's exactly what it cost.

Installation of flooring was done in less than a few hours however my step with flooring is damaged and I have called 5 times to get it fixed. I even spoke with the gentlemen who sold us the flooring and assured me that I would be receiving a call to get it fixed. My floor was done 3 weeks ago and I have still yet to receive an email or phone call to get my flooring on my step fixed.

First off they're overpriced for the product they offer. Secondly they use outside contractors to install their products that can careless about what condition they leave your home in. I'm not sure if they are even licensed. One of my appliances was damaged with a sharp object and I was told, "Will give you a hundred dollars for the damage that we're not admitting to because you can't prove they did it plus the contractors said it was already there." Like they really going to tell the truth! Still waiting for this nightmare to be over, they brought out the wrong carpet for my master bedroom. Since we had to clear out the room we have been sleeping on the floor for a week now!

TLDR: Bad products, even worse customer service. Shop at Home Depot or Lowe's. You might pay a tad bit more, but at least you'll get good customer service. Long Version: I replaced my 6+ yr old carpet with new carpet from Empire in September 2018. I told the sales rep I have kids, pets, and needed a high traffic carpet with a good warranty. He sold me a product and told me it had a 10 yr warranty that would cover high traffic, stains, etc., and would be replaced for free.

They were friendly sales team, multiple choices to pick from and they got our project completed in a fast manner!! A++, would recommend them to others. Installation crew was really nice and tear out and installation of new carpet was done in one day.!!!

The installation was quick. They did their job and the flooring looks great. The installers were kind and explained what they were doing. The sent out a quality manager to make sure that everything was going the way it should be.

We had Empire Today install a carpet and some linoleum in the kitchen. They took a little bit longer than they anticipated. They put the floor in the kitchen and they had to raise it up a quarter-inch with quarter-inch plywood, so the molding that went around the baseboards doesn’t meet up anymore. It’s a quarter-inch off and we’re still trying to get it rectified. Still, we like the colors of both the carpet and the new floor in the kitchen. The cost compares fairly well with the quality and we're happy with that. We got a thicker carpet pad in the living room. So, my wife is pleased with that. The experience went smoothly and everything went fairly well.

I had my old carpet and laminate flooring removed, and LVP placed in the upstairs and part of downstairs. There was some issues with my subflooring upstairs, so after some calls to the company, and the salesman, the installer got the go ahead to lay new plywood, and then the flooring. Downstairs, my kitchen, foyer, and bathroom/washer/dryer hallway could not be done because the ceramic tile take-up was going to be a big problem! So no new flooring there, plus no labor for the tile removal, and moving of all the appliances. My salesman, over the phone, told me the company would owe me money because of the difference from what didn't get done, to the plywood subfloor getting laid.

About five years ago, the living room and the master bedroom had carpets from Empire Today, and my carpets still look good. Outside of a couple of times, I’ve had somebody come in and stretch it because hard carpets ripple once in a while. This is the second time that we bought carpets from Empire Today and everything was wonderful. I had the Berber carpet put in the computer room and the spare bedroom. I thought the young people came to do paperwork but they came to lay the carpets. When they came in, they were very sweet and they were very considerate. They did a professional job. They moved all the furniture out of the rooms and it was great. They even fixed a futon. I had it down flat because it wouldn’t go up for me, but they put it in a couch position for me and that was wonderful.

We had carpet installed by Empire Today on the stairs. The flooring is good and it has met our expectations. My wife likes the thickness of it. The installation team did a good job as well. They were friendly and were very quick.

They were great to work with. My only complaint is that the $50 per additional room and wasn't exactly accurate. I guess I need to read the small print at the bottom of commercials a little better. Regardless, I got what I needed and quick.

Job was never completed. Now that the molding and thresholds are installed work looks completed and gives a much better appearance. I can accept the work but in my opinion I think underlayment should of been applied to raise the floor higher to match existing floor.

I have nothing but praise for our carpet removal and replacement! The sales associate, Steve, made us confident in our choices. Our installer, Herber, made sure everything was perfect. Both were very professional and personable; they made this an easy process. We will definitely use Empire again!

We had our entire house carpeted as replacement. The install crew was very good and did a great job!! They were very professional and quick for the size job it was. I would recommend them to anyone. Great workmanship in all areas.

There were a few things that were not absolutely what I ordered. They made it very fair and refunded me. I certainly will tell everyone I know to use this company. They do a good job. I will be calling them again.

Outstanding customer service, they were unable to meet the original schedule time for the measurements, but this is where they made the difference. The manager who normally does not come out and do measurements came to my house apologized for the delay and it was his professionalism along with friendless manner that made the difference. Micheal ** was everything you want your business to represent. The installers were just as nice very accommodating and kind.

Carpet and vinyl plank. The salesperson was excellent and very helpful. The price was comparable and less than any other I viewed. It was a two day installation and both crews were very professional. I would gladly use and recommend Empire to all my friends and family.

The installers were on time, worked hard and made the floor look good. The color did not match the sample shown at the time of the order. The name on the box did match the one I selected. It was much darker than I thought it would be. Had I known I would have picked another color. Time was an issue for me, so I accepted what they brought. I picked grey and it is definitely brown. I would still recommend Empire to others, but would be should that I mentioned the color difference. I have used Empire in the past and have always been pleased with the products they gave me. This also contributed to the color acceptance.

The installers were very polite and personable. They were professional and were patient and eager to answer all of our questions. We enjoyed talking with them and they never acted bothered by our many questions. They worked very diligently and did a great job with the clean up.

My installation of Laminate Flooring was confirmed as One-Day event. The installer arrived at 10am, not 8am. At this point a 2nd day was required. The 2nd day, the manager called stating materials were not available to finish the job. At this point a 3rd day was required. This meant, I was forced to miss 3 days of work! The work left my house dusty and dirty. The installers had a broom to sweep the larger items but nothing to clean the New Floors! I can't imagine anyone accepting anything new, dusty and dirty. In addition, everything in the replaced areas have residual dirt and dust from the work performed. It is beyond me that the installers are not equipped with cloths to cover furniture and such, to protect the customer's items! This is unacceptable.

I was very happy that the company took my complaint seriously and sent the same team out to change the moulding around our fireplace. White was too out there. They quickly changed the moulding to match the laminate flooring. It looks more natural now. I am very pleased with everything now.

My wife wanted the carpet gone. She wanted the flooring. I got three different flooring companies in and decided to go with Empire. I priced it out and decided I didn’t wanna do it. It was quality and thicker material that was water-resistant and somewhat scratch-resistant. We have five dogs so that was our biggest concern. The salesman was knowledgeable and easygoing. There was no pressure there. The installers showed up when they said they were gonna show up and did a good job installing it. There was one issue we pointed out and they fixed it right away. All in all, it was a good experience.

I liked the fact that there were different levels of financing with Empire Today. The associate was able to put me in a good payment plan with the carpet that I liked. The carpet is nice and soft and I liked that I can rub my feet to it.

Empire Today could service me at the time I wanted to be serviced. I had a three-week wait or more in other places but with Empire, everything was in before a week was up from the time I ordered. I had laminate put in the dining room and kitchen. I also had carpeting put in the living room, hallway, two bedrooms and a stairway. Plus the steps of another stairway going down. The man who came to show us his stuff was very pleasant and talked about all the different things and options. The gentlemen who came to do the laminate floor were very nice as well as the carpeting guys. Everybody did a good job and I would recommend Empire to people. I'm happy with the service and the quality of things that I got.

I got flooring and curtains from Empire Today and their salesperson was good and professional. The whole thing went smooth from the beginning, when the guy came in here to check it out. The workers are pretty good, so far. They were a little bit late, but I understand that they come in from a different town. But besides that, overall, it went real good. They picked up all the trash, cleaned up the flooring, and I was satisfied.

My son was killed in a car accident in 2018. Empire in Phx Az refused to refund his deposit. We have death certificate and interview on NBC news in Phoenix Arizona. They were very cold about the whole deal.

Poorly done installation and unprofessional third party crew. We scheduled a new carpet installation to finish our newly renovated third floor space as well as to replace carpet on our second floor. The sale experience was fine and even rescheduling our install was never an issue. The problems began with the third party installation crew Empire sent to our home. First, they arrived, thrust a 1inch x 1inch sample in my face, and asked me to verify if it was correct. Then, I was required to pay the full balance up front before the install began. In my experience with any professional home service, you are never required to purchase the full amount until you verify the job has been done correctly. This should have been a red flag.

Empire Today and the people they have are great. They called when they were on their way, and their time was great as well. They moved and took furniture out of the house, put the carpeting in and cleaned up after themselves. They were clean and very pleasant to talk to. They were very nice, and they worked hard too. I will refer them to anybody I know.

I had tiles installed in my laundry room and bathroom by Empire Today. I also had them install carpeting in the living and dining rooms of my place. For the tiling, it took three to four hours and I was not pleased with the installers at all. They came in and, to me, they had an attitude that they didn’t want this job. They started saying what they could not do and talked about asbestos, and it was on the concrete floor. So I couldn’t understand that. Still, the finished product looked good.

I had other brands of flooring before. but I wasn't satisfied. So, I had Empire Today come, remove the old flooring and replace it. I had luxury laminate installed on the entire downstairs of my home by them. At the time, I was having other things going on as I was having my cabinets done in my kitchen. Still, the installer was willing to come back after the cabinets were installed to put my shoe molding down. Additionally, I liked their price, professionalism as well as the durability of their product. If I wasn't satisfied, I could come back to them and they would correct the issue.

I like the carpet that Empire Today put down in my den. The gentleman that did the work was very polite, and he explained exactly what he was gonna do. And he did his job, cleaned up his mess, and was out of here. For what I got, there's nothing wrong with the carpet. I had a good experience and we'll get more carpet from them.

Do not buy carpeting from Empire Today. We purchased our carpet in Nov 2017. It is now June 2019. We purchased the more expensive type carpet with the best pad. Sad to say the carpet is inferior. I wanted a carpet like I had which did not crush. I was told this is the carpet to buy. It is always showing any footprints immediately. Even my 10 lb dog's footprint is visible wherever she walks. This is immediately after I vacuum. When the person that called me after we had the carpet for 2 months I complained to them that it is horrible and shows every time you walk on it. I was told that would disappear after a few vacuums.

We replaced two rooms with wonderful carpet and one room with manufactured wood flooring. The crew was top notch for both. They all had many years of experience and this was quite apparent. One of them was quite the artist by replacing carpet with wood in our somewhat small pantry. He did such a great job with that. They all ver very professional and we are totally satisfied with the outcome. I have already recommended your company to two of my friend and to my son. I want to thank them all.

Very pleased with the professionalism of all involved, including sales rep, tile installers, carpet layers, and customer service. I am pleased with the process and the final results. The products are name brand and what you could find most anywhere. I would recommend the entire team.

I got wooden blinds that matched the cabinets for the laundry room and the kitchen. I got the two sets of vertical blinds. I also got a full shade that you pull and they bunch up in the bedroom. I got shades for the living room as well, but they just pull up by a cord. They go straight up. The actual purchasing experience was good. When I called the 1800 number, they scheduled somebody to come out and do the measurements and make selections.

I had a vinyl floor installed by Empire Today in a basement apartment's living room. The installers they sent were great. I like the flooring and it checked all the boxes I wanted. It is easy to clean, stain-resistant, functional and waterproof. Plus, the color is great. It gives a great look to the apartment.

Empire Today's service was excellent. I've already recommended them to my son and to a neighbor lady. I had called around and I'd had other people out. I chose Empire Today because I liked the quality of the tile and the way it was put together. Other people wanted to just straight tile it. But these young men from Empire Today were good enough to stagger it and that's what I wanted. My husband was a contractor for the State of Florida for 25 years and I've helped put down tile and hardwood flooring so I know how it needs to be done.

Empire Today was able to come in my home, measure, and install a day and a half later. They did something speedy. I had a carpet installed in my basement and a bedroom upstairs and they were there about four hours. They were perfectly fine. The cost was reasonable and the quality was good too.

Empire Today refused to follow ANY of the Mohawk Revwood installation instructions by their crew. The floor has been nailed down in over 20 places in a 200 sq. ft. area, they put trim nails to hold down the floor in the kitchen and hall of the center of both places. The floor cant expand and contract and the floor has no gap or spacing at the bottom trim. They have cut all door trim 3/8 in. above the floor in the whole house. They have damaged my oak cabinets in the kitchen and missed up all of the newly painted base trim. There is a lot more I could tell you but seeing for yourself is the REAL NIGHTMARE. No one would believe all of the damage that has been done. The installers even swept all of the debris into my A/C vents and it will cost $900.00 to get it cleaned out. God Help Me!!!

I am writing this letter as support for my complaint and dissatisfaction with the services and product I received from Empire Today carpeting. I reached out to Empire Today numerous times to let them know my carpet was fraying, loose, and some of the areas where they use sharp nails to secure the carpet to the floor were exposed and caused small injuries to my feet. Before submitting my complaint for the above issues, I contacted Empire to let them know how terrible of a job the technicians did when installing my carpet. They came unprepared and were not able to complete all projects, and left a mess when finished installing my carpet.

Other than the transition pieces coming up we are happy. This is our third time using your company. And we would again. And have told all our family that we love the job and product used. Thank you for fixing our complaints as fast as you did.

I am a repeat customer with Empire in 2 different states, with multiple different reps. My most recent experience was no different. Easy to order, easy to schedule. The financing makes it easy to take on any size project, and the installation is quick and professional. Happy 3 times over.

Had to come back and nail down some of the quarter round and stretch and retouch the carpet after three days. The quarter round were laid, but not nail down. This were the third time the install were there. The first two guy did and out standard job. The second two guy show up after 5 PM and did not leave my home until around 1130 PM. These are the same guy they return the third time tow completed the job three week later.

We wanted somebody to be able to come out fast, do a good job, and has some long experience with flooring, so we went with Empire Today. The cost is a little bit on the higher-end price, but the quality is better. We went with quality over cost. But they brought a different color of flooring which was what we initially chose. I called their guy to make a change in the color, which he said he did, but the work order didn’t fall through. So, when the guy came out, they have grabbed the previous color and not the one that I made the updates on. I was definitely not happy there. But the guys that came out and did the work were super friendly. I was kind of not the friendliest, but they kept calm, they were really professional, and they solved it all.

Empire Today's advertisement says one thing, but then when you get the salesman in your home, it's a whole different ball game. You gotta go back and forth with him as far as the prices. The sales rep came in and did the measurement, and he was like, "It's gonna cost you close to $7,300." I told him, "I don't wanna waste your time. You can leave now 'cause I am not giving you that kind of money." Then he said, "Let me call back to the office, and see what we can do." So, we kept going back and forth. He wanted to give me the laminate for a very high price, and I told him it wasn't gonna work. I ended up getting what I wanted. The floors are great and the workers that came in and did the job were excellent. They didn't lounge around. They didn't even take a break as far as lunch. But the salesmen need to be honest. I felt like they were cheating.

We had a carpet done in the whole house, including all the bedrooms, a family room, two sets of stairs and hallways. My dad is thinking about moving in a couple of years, so the purchase was more for the look and the price. Empire was very fast. They thought it was gonna be two days but it was only one day, which was good for my dad ‘cause he’s a widow and it’s easier for him to not have everybody in the house for two days straight.

I had carpeting and flooring installed in the living room and kitchen in my home. I was gonna try and do it myself, and it would've been cheaper but I decided it would be quicker if Empire Today came and did it. I saw them in a television ad and their quality made me decide on them. The installers came in the morning and they were out of here by the afternoon. I liked the speed in which they got it done. They did a good job and met my expectations.

I have already filled out a survey - copied and pasted below. While I did get a call, when I tried to call back I was hung up on. When I tried again I was told I was going to be 'put in line' for a callback. That Never happened. Can someone call me with a direct number so that we can discuss the issues and questions we have?

Let me first start by saying that we are a private doctors office in Manhattan who used Empire 6 years ago with excellent results which is why we went back to them to replace our existing carpets. This experience has been horrible. The salesperson came out and measured and asked for a 50% deposit right away which they received. After a week and not hearing anything from them, I reached out to the salesperson by email twice and both times received no response. I called Empire's 800 number which took them a while to even find my order. After a lot of back and forths I was finally able to schedule installation for a Saturday as we have office hours Monday through Friday.

Our experience with the installation team that we dealt with, is what made our experience above and beyond our expectation. That team of installers impressed us so much the first time, we made sure we requested that same team to finish the last two rooms. Also, the followup call we received after the completion of the job.

I want to thank the Empire salesman and the installers of my new kitchen and bathroom floors. They had to remove Pergo-type flooring in both rooms, custom cut the vinyl and replace all molding. They were professional, answered questions and checked w/ me about the quality of the installation and cleaned up I really appreciated it. Annette **

We had wood floors installed by Empire Today. It was in a couple of areas in our home. It’s a big area, and we have it sectioned out to a little dining area and a little reading area. I considered other brands and there wasn’t too much of a difference with the cost at all. I thought there would be a difference but there wasn’t, and Empire was the last estimate we had, and they were around the same price. We just went on and took Empire.

I used Empire Today about 15 years ago and I had a good experience. I used them again about 8 years ago. Seeing that they install the next day or so and I’ve always had good work with them, I thought to use them before I even could think of anybody else. I purchased a carpet for my family room to replace an old carpet that they also previously installed.

Empire was a referral from one of their prior customers. We bought a carpet and the sales and customer service experience was very smooth. The installers helped us out and made the corners and entry areas look very nice and professional. They put it in the stairs and in one living area of our home. It took them approximately three hours to complete the job. The new flooring has been fantastic.

I love everything about the vinyl, laminate, and carpet through my whole house that I got from Empire Today. The flooring has fully met my expectations. And the installers were magnificent. They were very nice, courteous, friendly, and fast. I liked Empire's accountability. I knew if I had a problem, they would fix it.

From the initial sales meeting to installation process was simple, price was exactly what I expected and installation was quick and on time. The sales associate knew exactly what I was looking for and did not try to upsell me, replacing carpet to ready home for sale. I worked in carpet industry before so I knew what the cost should be and it was in the nose.

One of the best experiences I have had from purchase through installation. Mr. ** was very helpful and knowledgeable. The three men who did the installation could not have worked harder, been more polite, or done a better job. They cleaned up the site completely and worked all day with a very short lunch break. Thank you!

I was gonna go with a private contractor but I based it on the cost. I had Empire install throughout the whole home a carpet and two different types of laminate flooring. One was waterproof and then a regular. Randal, the salesman, came to my home and he was very nice when it came to making the sale. He was a very fast talker. He told me that everything would be installed in one day. I said, “Great,” because the next day then, since I was pushing things back on the other construction on my home, I was gonna have my stepdad come and do the rest of the work on my home. So, I was on a timeline.

We had a kitchen floor installed with the linoleum squares and then we had our living room done with carpet. When we called Empire, they pretty much fulfilled all of our needs and the cost was acceptable. That's why we didn’t really shop around that much and I would recommend them highly. It was a job well done, and it was professional and courteous.

Empire Today did a very good job installing carpet upstairs, in all of our bedrooms and in our loft area. The carpet's stain resistance is good. We also got a quote from Home Depot. The quality was similar, but Empire Today's price was lower. Plus, their sales rep was very nice, knowledgeable, and extremely helpful.

My experience with Empire Today is great! I considered purchasing with other companies but I decided to go with Empire because of their timeline. They were able to install the carpet quickly. The sales rep was really wonderful and very helpful. He helped me choose the right carpeting. The guys who did the installation were great also. They worked hard so I’m very happy with them. I love the new frieze carpet in the bedroom. It’s perfect. I would highly recommend Empire.

Everyone from Empire Today was nice, friendly and they met our expectations. We had them install carpet in three bedrooms in our home. We spoke to two other carpet companies, but we liked the special carpet that Empire only has. They have their own brand of carpet that has a special padding on the bottom, and that was what I really liked. That was what sold me together with the price.

Very professional. Loved working with all involved in the process. It was a great experience and I will recommended to everyone I know who wants new flooring or blinds. I can’t say enough about how I was treated. Everyone worked together. The installers did a wonderful job put my furniture where I wanted even though I rearranged it and took care when moving it.

Sales experiences was good. From there everything went down hill. From the install till they came back to redo the seams. I'm still touching up baseboard and wall from the carpet install and seam redo. Customer service from the office was good also.

Ordered high end carpet and high end, spill-proof padding. Installed: High end carpet, economy padding. Initial resolution was to have me (customer) remove everything from the rooms so the installer could replace the padding with what was ordered, or offered to refund me the supposed difference in padding cost, which somehow amounted to just over $100 (which seemed a bit off). Then I learned that my buddy (who was also getting Empire carpet based on my recommendation) had the same thing happen to him. I've since learned that this is a common scam with Empire and their contracted installers. So then you have to deal with customer service to try and resolve your issue, which is like dealing with Comcast. They frustrate you until you give up. Good thing I'm stubborn, I guess.

We had the Berber carpet replaced in our family room, and the stairs on a Friday. They weren’t able to do the work, when it was supposed to be done on the scheduled day, because there was a tear in the middle of the replacement carpet, and there wasn’t enough carpet for the stairs. Nevertheless, when they returned to do the job on the following, Monday, it was done well and professionally. I will use Empire again and again, each time. Thank you for a job, well done.

We had a terrible experience with another big box store and in a panic reached out to Empire. The turnaround was 48 hours and from start to finish, we had an exceptional experience. We paid more compared to our other quote, but it was well worth it considering the turnaround time and relief that the product and work was going to be completed in the expected timeframe.

Salesmen showed up on time and had a ton of samples (did not bring them in). He took measurements of the area quickly and accurately (I ballparked it before). We then talked about what I was looking for so he could bring in some specific samples. He showed me what was on their big sale, not what I wanted. We went through about 12 panels of samples, that he narrowed down just to me. He was very animate that I tell him what I thought, helped the process. I found 2 I really like then we talked about price. He worked with me very well on coming together on a price. The installation was scheduled for 4 days later 850 sq ft. The local contractors they hired were very friendly and had it done in about 5.5 hours from tear out to clean up. Answering any questions I had along the way. Only thing I found later was they chipped a lot of my freshly painted walls. Had carpet for few weeks now and love it.

Scheduling was a mess. Came down one day without the correct amount of carpet. Had to be rescheduled 3 times. Had to take multiple vacation days to get carpet in. Installers were great! Fast and hardworking. Sales guy was great too.

Not only was the $17,000 estimate to put in laminate flooring in my small house of 1200 sq feet but after the guy who came measured the house we noticed a few days later that a ring was taken from our safe. Crooks in every way.

The installation crew was fantastic! They were on time and cleaned up upon completion. It was a very pleasant experience! From my first phone call to order the carpet, to the measuring and finally the installation, the entire process was easy and professionally handled.

The experience was excellent. The workers came in, explained what they would do and got right to work. Halfway through the day the manager/coordinator walked right through my door and introduced himself. He asked how everything was going and it was wonderful. He told me I could contact him if needed- well I tried to contact him about 15 minutes after the guys finished (because they forgot something minor) and he didn't answer and I haven't heard from him since. Called customer service more than once for what I needed. I found out that the service is much better before you buy!

Was very happy with the services/ installers. They were very professional although there was a misunderstanding with the contract. After the job was completed about 2 days later I founded 2 raised spots, I placed a heavy object on these areas, but it still looks like it is raised a little.

It took forever to get the "micro measurements" scheduled for the blinds. I would call the company contracted to the work and they would not call me back promptly. When the guy finally did come out, it took less than 5 minutes, so I'm not sure this was even needed. He was very polite. Now I just have to wait for the actual blinds. The floor has been in over a month and we love it.

Install LVP flooring - Great experience. The representative who came to measure and show the samples was very knowledgeable. I was given many options to help me decide on the product that is best for me. The installation crew was efficient and made for a great experience. Everything looks fantastic. I am very pleased with my new floors.

Second time using Empire Today. Sales was easy and they suggested colors I wouldn’t have thought about. Ended up with that flooring and couldn’t be happier with the choices. The crew was exceptional and very pleasant. They did a great job! Love our new floors! Will be doing the downstairs very soon!

Salesman was knowledgeable and not pushy. Installers were hardworking but did not arrive until after 10 AM either day. They worked until after 10 PM the second day. Other than the late work day I have no complaints since the installer promised a two day installation and stuck to his word. Flooring appears to be of good quality and the installer did good work.

A job well done. Unfortunately somewhere along the way we ended up short on carpet and had to delay completion for a couple of days. A bit inconvenient but worked out in the end. I must say the carpet and padding are good quality and a great value!

If I could give this zero stars I would. I was first told that my floors would be installed on a Tuesday. This was then moved to that Thursday. When Thursday came around the crew didn’t show up until 4pm. They told me they couldn’t do my bathroom floor because they couldn’t remove the toilet. Even though it was in the contract. I had to call to reschedule. I was told they’d send someone out the next day.

Nine years ago, Empire Today did my living room but then they had to do it three times because they kept bringing the wrong carpet. The most recent time they came in, I wasn't really happy with the salesman. I felt like he didn’t tell me about certain promotions that were going on. Though he told me I was a repeat customer, called the manager and gave me a break, I paid top-dollar for their good carpet with the 30-year warranty card. Still, their installers were perfect. They were courteous and really professional through everything that they did. They kept everything clean even if I told them not to worry about it. Also, I'm impressed with their new carpet. It's so thick. I went to Home Depot and Bob’s Carpet Mart to try and compare the density and the thickness of the carpet from Empire and they really didn’t have anything to compare it. I'm 100% happy.

Empire Today installed carpet in our two bedrooms and in a living room. It looks good. Empire's salesman was courteous, and the installation team did a good job.

I saw an Empire Today commercial and I wanted to try it. I had them install vinyl flooring upstairs and tiles. The installation was excellent. It came out nicely. I’ve had it for a month and there has not been a problem. The sales representative was friendly. Everything was great and I would use Empire Today again.

Carpet and Vynl Flooring - The price was right in line with my budget. The crews were very fast and did a great job. The property was vacant but the quality was great. I will definitely be using Empire again and hopefully, they will take on some of my larger projects.

The order process, install appointment time, and the install itself went extremely well. All people involved did an excellent job. The only thing is that I have received a number of call and one email apologizing for not installing on time and missing the appointment, when, in fact, the carpet had been installed five days previous.

The carpet was installed on time and looks great. The installer was polite with small English. Our only problem is that the transition between carpet and tile is very bad with nails protruding and strip badly connected to the floor leaving gaps and metal bent and easy to stumble over.

Our rugs upstairs and hallway & stairs were looking pretty shabby. I seen advertisement of sale. My wife said, "We don't need them." I said, "Let's get a quote. It's free." The young lady that came in, took measurements and start showing options with padding and different rug samples. We wanted something darker for sure and settled on 3 different types. My wife told me no decisions without discussion first. After a quote was given my wife gave me that look and we secured the deal. The person that did the sale was very kind and very professional. She knew the product and we felt gave us a very good price quote. The crew that came in very much took control of the work. They moved dressers and beds and finished the job all in one day. They were professional and very courteous. The rugs look and feel great. Hopefully I will feel the same way in a year. I would definitely recommend Empire for flooring needs.

From start to finish, Empire did a professional job. The installers were polite and respectful of my home and belongings. They arrived on time (at 9:00 am) and didn't leave until the installation was completed and inspected by me (at 7:45 pm). The quality of the work was far better than I had hoped or expected and at a cost substantially lower than the four estimates I received. I would highly recommend Empire.

Empire was responsive and allowed me to change installation several times with little fuss. When finally scheduled, installer was prompt, efficient and cleaned up mess following. Did not nick any of new painted interior in the house we were selling. Would recommend.

Installers arrived on time and were very professional. They moved furniture and then moved it back after installation. They finished in record time!!! The carpet looks beautiful!! I won't hesitate to recommend Empire for someone looking for flooring and carpeting.

Empire was the 2nd estimate we got for my mom's new carpet. We were ready to go with Costco, but the Empire salesman, Shaun, was able to match the price and bonuses that Costco was offering, plus had better warranties. The installers were fantastic, arrived in time to get the job done in 1 day, were very respectful, and did a good job cleaning up. They were very accommodating and friendly. My only complaints were that payment in full was required before the work started and the time window for installation was 8a-5p!

Great service. Love my new carpet. The guys did a great job and cleaned everything before they left. They were on time and got right to work. Very polite and neat. The carpet and padding were better than I had expected.

I absolutely LOVE my new floor! The installers were very professional and careful around my house. They even wore shoe covers! From the initial consultation, to the final installation, I couldn’t be more pleased! Service was fast and everything turned out very well. Great job Empire! I would absolutely recommend their services.

Beautiful Floors! Expertly installed. Love the beautiful Acacia hardwood. Especially how the technician matched up the various pieces to create a beautiful, balanced variety of grain. The quality of the carpet and beauty of the grain is perfect. Love it!

Laminate Floors - Not only were my floors installed perfectly, they were installed quickly!!! The installers were both professional and friendly. They cleaned up after completion and there was barely any dust. I would definitely use Empire again as well as recommend them!

Empire was a great experience from start to finish. We had excellent customer service. They gave us a great value that matched what we were purchasing. The floors look great too and the installers were very courteous and professional. Will use them again! Thank you.

I had an appointment and Empire did not show up during the promised window. They never called. When I called to see what happened they said they could be there in an hour and a half. I could not wait so I had to reschedule. I could not get a new appointment for a week and a half. I had a previous good experience with Empire. Otherwise I never would have called them back. I hope they keep the next appointment.

We are very pleased! The vinyl flooring turned out better than expected! The installers were very friendly, as well. We love the carpet, too! The installers of the carpet were very friendly as well. The Sales Rep was very kind and patient as we went through all of the samples. He was very informative and greatly added to our decision on which flooring and carpet to choose. Very Please!

I really love my new engineered hardwood floors. The installers came on time and completed the job on time. I really appreciated the way they handled my furniture during the installed. I also appreciate the interior designer and owner of Get Floored, LLC for her expertise in helping me to select the my new floors.

Empire was great to work with and our carpet was installed well and timely. Robert ** was very knowledgeable and courteous. I would recommend Empire to anyone looking for floors or carpeting. The installers were also very clean and courteous. Thank you.

We have three dogs and our son stops by with his Great Danes all the time. White carpet is HORRIBLE. Empire solved the issue with the BEST laminate wood floor we have ever had. The installers were awesome and the price, more importantly, WOWED us.

I have had every room in my home done by Empire. They did a fantastic job. The installation crews were very professional. They acted like they were doing the installations in their own homes. If I had any more rooms to be done, I would not hesitate to contact Empire.

The representative was excellent. The installers were excellent too. Their work is very good. One of them told me he's been doing installations for 15 years and it shows. I'm very pleased. Thank you to everyone. I would recommend Empire Today to friends and family.

Salesperson was great but your delivery people were horrible. They banged my door so hard they dented it. Dragged the box upstairs and scratched my floor. Horrible horrible. After I asked them twice to be careful. Not sure I would trust them again to deliver.

Great salesperson who helped us assess options. We were perturbed when the installation wasn’t done when promised, and waited an extra day. Complicated by a power outage the afternoon of the installation which suspended the completion over the weekend. Once finally complete we are satisfied with the carpet and installation.

This is our 2nd project with Empire, both of them were great. The installation went flawlessly, and the end result looks great. I was really happy that they were able to find the same carpet color. I'll use them again if I need carpet done.

Great experience, clean, friendly installers. Would use again and recommend to Others. Thanks again!!!! Nice sales staff, too good selections to choose from too, there’s not much more I can say, it was a painless experience. Love the finished product.

My sales guy Randy was nice of course when he was trying to make the sale. Very pushy. I decided to go with Empire. And honestly the only reason I’m giving two stars is because of the installers. Juan was amazing and his team. Nice, polite and very helpful. I was promised that the job would be done in one day by Randy. Well that was a lie and when I tried to call and confront the issue. He actually yelled at me on the phone and was made I called Corporate. Which is ridiculous and horrible customer service. I spent so much money and should not have been treated that way. So rude and unprofessional.

Everything was great except you cancelled our carpet installation on the morning of and I had to take a day off work in order to get the carpet installed. I asked for compensation for the fact that I had to take off work and was denied that.

Got laminated floors from you. My wife and I were very excited especially with what we thought what's going to be next day installation, to find out it wasn't. I called three different times. Was told two of the three times that they were coming then the third time supervisor in customer service informed me that it wasn't. I consider strongly to cancel the entire order but because I've already ripped up all the carpet and moved all the furniture myself I didn't. Looking over the contract I never seen anything stating a discount which I was promised for doing the work myself. I'm disappointed in the sales rep and the customer service reps but the installers themselves I am very happy with. They did an awesome job. So as we move forward if ever asked would I recommend Empire I will tell them first the broken promises that were given to me before any recommendations.

We were very pleased with the results of our flooring. Family room, Dining room, Living room and hallway. We will be looking to have the bedrooms done late this year or first of next year. Good job. We feel very comfortable recommending you to friends.

Updated on 09/24/2019: It's been less than 6 months since Empire Today (or the subcontractor they provided) installed floors in my house, and the flooring is already separating in a couple places, pops due to being placed on an uneven floor, and is generally not installed correctly. I have called Empire on several occasions to remedy this issue, an was even told by one person that "we understand sir, we no longer work with the sub-contractor that installed your floors due to complaints and several incorrect installs". So lucky me, I was the very last guy to get the bad deal.

My wife was looking at different carpets and different things and seeing the price. And the guy from Empire came out and explained the differences, and they could do it in our time frame. They have good, better, and best-type stuff. And we went with not the low, not the medium, but kind of in between what we wanted and the purpose we needed, and it worked out perfectly. I like that it is spill-resistant and the warranty on it is great. We’ve had a lot of people that had been over at the house, and they like the carpet as well. Empire Today was awesome. It was a great experience for us. The salesman was easy to talk to and was great.

Empire Today has been around for a long time and I trusted them for that longevity. Their reps were very good, very professional and very fast. It was quite a nice experience until a couple of days ago. There were four edges in a strip that went across the bathroom. They put down two pieces and didn’t nail it down, so it was catching my foot when I went to the bathroom. But everybody makes a mistake. It’s how you handle the mistake, and they handled it perfectly. The guys came back and put down a new strip. And we were laughing. It wasn’t really a huge issue to me because they handled it.

I liked the color of the flooring that was sold by Empire. It looks good. It’s good to walk on as well. The installation was professionally done and the people put the flooring in the bedrooms and the stairway. The experience has been satisfactory and I would recommend Empire to somebody.

Everything with Empire Today was great. The service was good, the consultation went great, and the carpet's great. It was all around good. The consultation lady came out late. So, she came out late and she made sure she got there. She kinda made it work for us because we both work late. We got the rest of the house done by Empire earlier this year. And we had them put the carpet in the hallways in my home. We didn't check everybody else out. We just saw them on TV and gave them a call. And the first rep we had gave us a good deal. So, we went with them.

As a loyal customer of Empire, I was very disappointed by the way you dealt with my hardwood floor project. In January, the salesman from your store gave us an estimate. We were not ready to begin work at that time but after a few months we called again & Empire sent another salesman Harold **, who gave us an estimate, which was not in line with the original estimate. Then we negotiated a price including the subfloor installation, which was recorded online, & I was assured as the final price. However, later, it was overturned because of Harold’s interference with the original agreed price. We agreed on a price & installation was scheduled on Tuesday April 30th but they delayed 1 day & came with WRONG wood. By the time I have submitted an complaints to customer service. After waiting another 2 weeks, Empire sent new installers who did not know the plan of our floor & wanted to charge us extra!

Flooring was not as advertised and the warranty is not covering the issue and Empire won't stand by the claim their salesperson made to me. I would be very careful purchasing flooring from them. They won't even return repeated phone calls.

Previously, Empire Today did the Pergo floor in my living room and carpeted three rooms for me. I stuck with them and had them install carpet in my bedroom. Their product is of good quality and the cost is good too. I like the color and the texture and I'm happy with what I got. It definitely met my expectations.

I saw the Empire Today commercial on TV where they come out to your home with samples, and having that done was a great experience. The rep Lori was excellent. I had a carpet done in two rooms, the living room and the bedroom. I wasn't home during the installation but my husband was so impressed. The tech was able to cut the second piece of carpet into the bedroom and didn't leave a thing. We were very satisfied. I love the carpet and the service. Everything exceeded my expectations.

We had a carpet done in three rooms and it was very simple. The guys came in and did what they were supposed to do in record time. The only thing I don’t like is they got my closet doors all scratched and did not replace the guides on the floor that keep them in line. As a matter of fact, they broke that too. I bought a new one and I gotta pay somebody to install that. I also wonder why it took them a week to call me and see how everything was. I would expect them to call me directly. Nonetheless, Empire does what they say they’re gonna do.

Everything with Empire Today went great. This is the third time that I have employed Empire Today to do flooring work for me. And every time, I've been satisfied with their work, so every time I have a new need, I call them back for more. The first time that I dealt with them, I shopped around, and it seemed like they had the best deal. But after the work that I got the first time, every other time that I've had a need for flooring, I go straight to Empire now. This time, we had them install carpet in our family room. I just needed one room to be recarpeted. Their rep brought everything in, and Empire had probably 15 displays that we looked through, and we settled up on what we wanted probably within 10 minutes. They came out within a couple of hours, and the job was done, and it came out fantastically. It looks good. I like the way it looks.

I had an Empire representative come out to quote me a price for wood laminate flooring in 3 bedrooms. He came on time, showed my family and I samples, we chose the one we liked and got down to business. I told him I wanted to finance and he said, "No problem." He made phone calls, crunched numbers (we weren't shy about asking for discounts my husband being a Veteran), and when he hung up he told us we got it. I said, "GREAT! How soon can we get this done?" The installers came bright and early two days later and did an absolutely perfect job. I wait for my first bill and in the mail comes, what I assume, is the bill. Instead it's a letter from Empire telling me I owe them $2900.... apparently, more than half the total amount!

I had Empire Today install carpet in two bedrooms of my home. The salesperson was the deciding factor in my choice to use them. They matched my price which was good. The carpet feels good and has met my expectations.

I purchased the vinyl, plank wood flooring, tile, and carpet from Empire Today. There were a few bumps in the road because something got messed up between the sales and the installation. They did not realize how much space they were doing so they didn't have enough product. It took about a day longer than they said it would. But they remedied the situation and they covered what should have been in there so that was good.

I purchased the laminate wood floor for my first floor and new carpet, the best carpet I had, for my upstairs. I checked with Empire Today first and I did get another quote from Lowe’s. It was really out-of-control price so we went with Empire Today. I had a great experience with my sales guy. He was very nice. He told me that I’d have to remove the toilet so I had that done. But when the guys came to do the wood floor, they told me I also had to remove my pedestal sink. It would've been nice if I knew that. I had it rushed and got somebody to my house to remove that or they weren’t gonna put my flooring on the day they arrived. That was a little disheartening. I called my guy and told him about it and he was sorry.

I heard about Empire Today through a commercial and I decided to go with them because of the ad that was running. They installed laminate wood on my kitchen and sun room floor, and a carpet on my family room. It took about a day and a half. Everything was fine with the installation except the installers used two of my hammers and when they packed up, they took my hammers with them. I left a message with Empire but I haven’t heard anything yet.

We used Empire before when we were living in Chicago and we were really pleased with the carpet because we stayed in the house 15 years and when we left, it was still looking like a new carpet. So we got them do the carpet in the living room when my husband spilled some water and let mildew in the carpet. We thought we could just get that spot done, but then when the guys came out, they said they couldn’t just do that spot. They would have to do the whole floor. At first, I really didn’t like the way Empire left the spot where you come in the front door sticking up. So I called them and someone came out and fixed it. We are satisfied with the carpet itself. It is really comfortable because it is much thicker than the carpet that was there before.

We had had some work done by Empire years ago on a rental property, and they did a good job. So, I went online and looked at some of the reviews, and we went from there. They did some installations in the kitchen, in the dining and in the family room. The customer service was good. We had issues with water damage 'cause we had to take out the bottom floor and put in a new subfloor, and they were patient with us. They kept coming back until they finished it. The flooring looks beautiful and we love it.

I'd seen the Empire commercials for years, and when I needed a carpet in my new home, I wanted to try them and see. I liked the representative who came out to do the initial estimate. He was right on time when they told me they would be there, and was very efficient. They gave me some good options to work with and found a product that I think has worked really well for me so far. And the price was right. I chose wall-to-wall carpeting to go in with the 1,200 square foot condominium that I had purchased, needing to replace the flooring that was in there previously. The installation crew came in, they were very efficient and left the place in great shape. I was very happy with all the work. It's been in little over a month and so far, it's great. I love the way it feels and the way it looks. I really made a good choice.

We used Empire Today before when we lived in Ohio so, they were the first one we called. I had them install vinyl in both bathrooms and carpet in all three bedrooms in my home. The sales guy was very knowledgeable and worked with us on pricing. The installers were right on time and did a fantastic job. We were really impressed with the vinyl. People made comments that it looks like ceramic when it's not. So, that’s how real it looks. Also, we were very pleased with the cost against the quality.

My son-in-law told me Empire did a good job for them so I called Empire. They installed laminate flooring for a rental unit I have. I knew what I wanted, and it was just a matter of picking out the right color and trim. The salesman was great in making the presentation and knowing what I wanted. He got me pointed in the right direction, what options were available, what would be good for a tenant's space, etc. The installers were terrific. They knew exactly what needed to be done. Until they started taking the old stuff up, we didn't know if we were gonna have a problem with it, and we did. So, we planned for that in advance with the salesman and we were ready for it. The installers adjusted accordingly and went out and got the material they needed. They were very considerate, very accommodating and very courteous. They had a lot of work to do in there. Now the flooring looks good and the tenants love it. It was a very good experience.

I spoke to a friend who used Empire Today, and I’ve seen the commercials, and I gave the company a shot. And their price was decent. It was cheaper than Home Depot. I had one carpet for one bedroom, and everything worked smoothly. The salesman came to the house, he took measurements, showed me options, and he was very polite. And the installers were great also.

I saw commercials and I did my own research, got estimates and Empire Today gave me a good price. They installed carpeting on the dining room, living room, hallway and master bedroom. The sales rep was a cool guy and the guys who did the installation did a great job. They were there for five hours. The workmanship is good and I like it. I’m satisfied. It was a great experience with Empire Today.

I had a 44-ounce carpeting installed in our house, and we chose Empire since we needed to re-carpet the whole thing. Plus their cost and quality was better all the way around. In addition to the cost, the salesman was really good, Chris laid out all the options, and I liked the way he presented everything. He was really professional. I had a little issue when the installers broke the wooden threshold, but they came in and fixed them. I've referred my neighbor across the street to use Empire too.

Wish I would have come here before hiring this company. My life has been one disaster after another with them. After they make the sale, there is no such thing as customer service with this company. I think they mess things up on purpose to wear you out so that you stop ever trying to get any customer service from this company.

I researched about four companies, even independent contractors, but I had a little problem. I live in a condo and the concrete was kinda cracked right near my slider. I even showed them where a few of the people in the building made like a step to go outside onto the patio. One company said they’d do it for carpeting but they didn’t wanna do the laminate flooring. It was their attitude too. They were persistent on trying to sell me the carpet for the living room but I didn’t want it. When I called Empire, they came out and said it was no problem. The price was about $400 cheaper and they did it. I didn’t even need the step there. They were so good. In fact, everything was really good, right down from the woman who came and took the measurements. She knew her stuff and I felt really comfortable with her.

Our experience with Empire Today was great. The man who came to do the estimate was very knowledgeable, very helpful, polite and pleasant. And the three men who came to do the work could not have worked harder. I've never had anybody do a better job as quickly and efficiently as they did. Also, the finished product is great. I like it a lot.

Empire did everything. They were nice, they brought things to the house and they showed us everything. We're not able to go out and look at these things in different stores that's why we chose them. They installed laminate flooring in five bedrooms and a foyer. The quality of work performed by the four installers on the first day was excellent. However, they put white quarter-inch molding all around in all the rooms and they never asked me about it. I told them that they're supposed to be putting oak quarter round, I didn't want that white so the next day, the guy came back and redid it. He had to remove the bookcases and book things again that was against the wall that they put back. When he came in, he said he would be finished in an hour and a half but he was finished in five hours. It was just really time-consuming and draining. He did a good job of putting the molding in though.

My wife did a cost investigation and decided that Empire met our needs best. We purchased a carpet and had it installed in our home, and we're quite happy with it. My wife was especially happy about being able to get it the next day. It has definitely met our expectations.

I had a carpet installed throughout my house. Was sent installers that could not speak English. When they left the job was horrible. The carpet was coming up all around the edges of the floors, the carpet on the steps was not secured and I had to speak to customer service for them, because they could not speak English. I called the person that set up the job and he never called back. I called Empire and they eventually sent someone out to inspect it. This person took all kinds of pictures and said he would call me no later than next day, finally called 2 weeks later.

The estimator, Pam **, arrived on schedule. She offered suggestions that were in line with our needs. She brought samples and and discussed options. We chose a carpet and she took measurements. She then gave us a dollar amount and also phone numbers for companies that would move a pool table that was in one of the rooms. We scheduled the pool table move then scheduled the carpet installation. Pam called the day of the installation to check on the progress. Everything was completed in 1 day--4 bedrooms, hallways and closets. We would recommend this company!!

We were getting new carpet I. Our living room & hallway. We received a call at 8:33am, stating the installers were at job and we would be next. They arrived at 5:40pm. When they arrived they were extremely tired, which we understand. They asked us what type of carpet we were getting. We didn’t know the name of it, that should be on the paperwork, and you shouldn’t bring a 1x1 piece in to the customer's home asking if that’s it.

I don’t walk and I’m in a chair, so the carpet was getting too much for me to handle. So, we had to put down the floor. We had wood floors installed by Empire Today, and it wasn’t the right color, but I told them to put down what they brought because I wasn’t gonna wait any longer. It wasn’t the one that we wanted, but it blends in better with the hallway and everything. Also, the border that they used sucks, but I never said anything because some of it looks good. I had to put tape down from the kitchen into the front room because I cut my foot open. I got caught on the wood, so we put tape down there. But other than that, it’s very nice. I’m very satisfied. Another company was gonna do it and then I got disgusted with them. I had to do everything for them. And that was when I found Empire on the TV, and I called them. I’ve also told a couple people I had Empire because they came over and looked at the floor.

The rep from Empire Today came out and gave me a price, and I figured I couldn't beat it. He was wonderful. They installed a laminate waterproof hardwood type flooring in the whole main area and the installation went great.

I was looking at the best choices and made my purchase for a carpet with Empire. They advertise a lot. Theirs wasn’t the best price but it was a fair price. The sales guy did a good job with his sale and the guy that came out to do the measurement was good too. The installer was the same and the work wasn’t too long. He didn’t slow around and just did his job. When he finished, he let me know. The carpet looked really good when he finished with it. I don’t see any fault with it so far. There's nobody living in the house but me so I won't wear it out. It would probably wear me out.

I looked at all the TV ads and Empire Today was the best. I had laminate flooring installed in my dining room. I have laminate in the kitchen and I’ve had it for a few years. I wanted something a little close to that and Empire picked a nice color for that. Everybody likes my new flooring and my great granddaughter likes to slide on it. At first, the installers didn’t come right away so I called the rep and he said they probably went to lunch. Then again, they called later but nobody came out. So, I called the next morning and they called back. They said they were all inaccessible because they were supposed to be there at certain days in certain times and they weren’t. They went down the line to a couple of people because I had three calls. They called back and said they were sorry that happened but I’m happy with my floor. I’ll recommend Empire Today to a friend and ask them to make sure to tell them they want these exact dates.

We had hardwood floors installed in our living room next to existing hardwood floor in our kitchen and entryway. During the consultation, we made it abundantly clear that we wanted a seamless look between the two rooms, as there is no wall separating them. They assured us that they could make that happen. Upon arrival for the installation, we were told that they could not remove the threshold between the two rooms, but they could still give it a seamless look. I'm still not sure why the threshold had to stay, but at any rate, we decided that would be okay as long as they matched up the boards. See photo for what it looks like. They did not even try to to line up the boards! It would have been so easy, but they started on the opposite side of the room from where the existing floor was started, so the boards don't line up at all. We are left with a very defined split between our very open kitchen/living room.

We had carpeting installed by Empire Today in our three-season porch. We like the color and the texture. We originally wanted to put in vinyl planks in there and he talked us out of it cause it’s not heated. It would have been a more expensive way to go with the vinyl flooring, and the carpeting was less expensive. I appreciated that the salesperson was honest about that.