Empire Today Reviews

I picked Empire Today because I was very satisfied when they installed the rugs in my house 1 year and 10 months ago. My experience this time around was very disturbing. I was going to put LVT in the basement which is a finish basement with kitchen, bathroom, living room and bedroom on June 09, 2018 and Empire called me and stated they did not have the materials, so I had to reschedule. My husband did not go to his bible studies because he was home waiting and I had to work. Appointment scheduled for following Saturday 6/16/18. That Saturday when the installers came the lead guy stated he could not installer the LVT because he could not lift up the tiles on the because they had asbestos. No floor done that day.

I wanted to replace part of the flooring in my one bedroom condo. I thought about using the same flooring company that I had used many years ago in my previous condo, but I thought to try something new and not box myself in to the same vendor. I am a California transplant from Chicago and had grown up listening to both radio & television advertisement for Empire Flooring now named Empire Today. I had always been curious about them, so when I went online to HomeAdvisor.com, filled out their survey and up popped Empire Today amongst other recommendations, I decided to give them a try, which turned out to be a big mistake.

This is the second time I have waited for a salesperson to come so I can fill out paperwork to get my carpets done. The first one reschedule because he had an issue and now the next rep is a no show. I already had a quote done but they won't let you sign and scan paperwork back to them they insist on a rep coming out again. It's not the same rep I had that originally came and did the quote. They are very high pressure and want you to sign on the dotted line the day they provide you with a quote. When I tried to call customer service about this they told me I had the national number and they can't help me transfer me to another "local" number that goes straight to voicemail. I will not be using them for my carpet. They are a fly by night at best company.

I had carpet installed in 2 rooms in March, they damaged my TV stand and broke my window crank in the basement, they did not wrap my basement steps then came out and tried to use different color carpet, seriously! I have sent numerous photos and emails and left voicemails, I am not getting any resolution almost 4 months later. This is unacceptable. I will never use Empire again and will not recommend to anyone. All I want at this point is to get this taken care of so that I can put this awful customer service experience behind me.

I have had two separate experiences with Empire and if I were to write a review based on the first experience it would have been a 5. We had our floors installed about a year and a half ago, great experience called them back when we had damage due to a flood. HORRIBLE Experience. The Sales Rep Richard ** talked down to me the entire time only addressing my husband. Mistake 1 - Not kicking him out there for being rude. I stated I did not want Laminate in my laundry area due to the moisture and he assured me that it would be fine and that he doesn't think they could do what I wanted so I let him talk me out of it.

This isn't the first time I dealt with Empire. I have Venetian blinds on 12 windows and Empire had put them on. Now on this recent excursion they had five windows done. I did the living room and the kitchen. I liked their material and I'm a skilled tradesman. I know workmanship and I'm dealing with good products. When I buy something, I don't wanna have to go back and adjust. I want it installed and done.

I considered a couple of other flooring brands but I went with Empire Today for their advertising. Also, I wanted a good price and they came with one. My interaction with their reps went fine and the installation team did a great job installing the kitchen floor. I was satisfied with what they did and I’d recommend them.

I went with Empire Today to install carpeting in the basement because of their price. I like the carpet's color and overall, I had a good experience with them. They are someone you could deal with and be pleased with.

A couple of years ago, I had a room done by an installer sent by Home Depot and I was unhappy with what they did. Though the room had never been used, the carpet rolled and got blazed later on. They had no responsibility and I got fed up with that. I called Empire Today and their guy was at my place the same day and put the carpet down the next morning. The installers were fine except they went a little too fast. I was just amazed at how quickly they were done. We had glued down carpeting there before and they scraped the whole room. They even moved furniture for me. But, when I went to clean up, I saw where they had buped baseboards and in one spot, a little piece broke. Still, that wasn't a big deal as I could glue it back. The carpet looks good and I'm perfectly satisfied. I'm going to do my living room and dining room soon and I intend to call Empire Today again.

On November 1, 2017, we signed a contract to purchase/install laminate floors in our home through Empire Today. They scheduled the installation team to come on December 13, 2017 at 7am. We removed all of our furniture and pulled the carpet from the house in preparation. I took off work because someone needed to be present while the installers were here. No one showed or called and I missed a day of work. Additionally, we had to stay in a hotel because we had no bed to lie on. I called Empire and they stated they would credit me for my missed day of work and reschedule the install.

Contracted for an installation date on ceramic tile for 7/20 a Friday. Empire called at 10am to inform of cancelation. Next date was Tuesday 7/24 as they do not work on Monday so I asked to be first call. Service person said, "Yes." Excuse was installer had an emergency. Well Tuesday comes at 10am. Again service person calls to cancel. I explain to her this was unacceptable and I needed someone there today. She said they had no others installer available as they were contracted to do others already. "Ok. Can I speak to a supervisor?" She says, "He is on another call. Can he call back." "Ok have him call me by 10:30am." By 11am no call back. So I called back and got an answering machine stating someone has 24 hours to call back.

First of all Empire is not done installing the flooring in my house yet. Second issue the sales rep. did not discuss with me about how the financing worked, I thought I would just get billed and make the payments, but oh no I received a Wells Fargo credit card in the mail yesterday which I had no notice of. This is what I am supposed to use to pay for his service. If I were told about this I would have just used my credit card and paid it off after installation.

Since October 2017, I have had complaints about the workmanship of a hardwood flooring job by Empire in my home and have sincerely tried to be respectful of their desire to maintain a good public image. However, legitimate issues I have, as documented by explicit work orders, have not been addressed. I was very surprised by a call from a corporate official July 2, 2018, who assured me that my issues would be addressed. I have not heard from corporate since July 2 and will now begin to appeal to consumer advocacy sources that assist people like me in obtaining justice from large companies. If those measures don’t lead to justice, legal action will be initiated. I will persist.

Empire was professional, polite, and quick. We bought an old mobile home and it looked like they had raised animals inside and now it looks nice. We had laminate flooring installed in the living room, the hallway, the kitchen, and the dining room. Then we had carpeting installed in the two bedrooms. I would tell friends that they need to check all of the selections at Empire.

Empire Today installed carpeting in my home and I love it. I chose them over other brands of flooring because of the time that they could install it. I liked the carpet that I picked better than the rest of the ones that they had. The sales representative was very efficient. The installation was shaky for a while and there was a little dilemma, but then that was resolved. We had opened up a wall to make a walk-in closet for one bedroom and we had bought some units from IKEA that we had partially put together. The units are tall and the installers didn't know how they were going to move these units in order to put the carpet down. But they got this figured out and I was satisfied that everything got done in a timely fashion with the time constraints I had, and I was happy with the time that it took them to do the work and complete it. My experience with Empire was fine and I like that the carpet that I got from them is new and it's in both rooms.

We had the vinyl on the kitchen installed and everybody who saw it liked it. We also had Empire put in carpeting in our living room. Both flooring are very good, so far, and the installation went very well. The installers were very good and competent. They did an excellent job. I would recommend Empire. I’d tell friends not to hesitate and go ahead and deal with them.

Laminate Flooring - The installer did a decent job BUT he forgot to cut out for the crawl space access. I called to have the job complete and all I got was the run around. The original floor was installed on July 9 and as of today, July 24, I'm still waiting. I have had this job escalated to a supervisor and still no return visit to fix the issue. Empire is quick to take your money but their customer service is terrible.

I bought from Empire Today, a laminate flooring to put in the living room. This was to change the flooring that was old. I installed the laminate flooring myself and it was easier to put in. The flooring is so far, so good.

My husband's a farmer and he's really busy. We needed someone to do the floors for us and because of the time factor, we decided to hire Empire Today. We heard good things about them, too. We had the plank flooring installed in the kitchen, dining room, and pantry, and we love everything about it. Empire's reps were also wonderful, very friendly, and very helpful. I'd recommend them.

We got hardwood flooring from Empire Today but before buying from them, we talked to three companies which had different prices. Empire’s flooring looked hardy but it was a little bit cheaper. Also, everybody else wanted about three months to do it and Empire could do it in a couple of weeks. I watched Empire install the flooring here and everything is good. It was expensive but I like my experience with Empire Today.

Empire Today put a carpet in my master bedroom. The installation went very well and the carpet is really comfortable to walk on. It is what I expected it to be,The experience with Empire was wonderful and I’d recommend that people talk to Empire about whatever they want to do.

I called up Empire to get a quote for the floor in my trailer. I've seen their commercials all over the country and I wondered if they would do a job that's small. They came out and took a look at everything then gave me a quote. I thought they'd do a good job so I hired them. Up until the end of the first day, everything went great. Then there were a couple of hiccups because the head of the crew got sick and he even went into the hospital for that night after he finished working. So he couldn't come the next day and then the crew was gonna come back on Wednesday, but they didn't get here until Friday. That was the only thing I was a little disappointed in because they put the refrigerator, stove, and everything in the dining room and the place was torn up from that Monday night to Thursday. However, the original guy came back and he finished everything up. They put in baseboards and did a very thorough, nice job.

We felt like we were going to get a good deal with Empire today. We them install carpet in the living room and hallway of our home. The installation went great but then the installers brought the wrong carpet the first time so they had to come back another day. Nevertheless, they were neat and efficient.

I went to one store that has carpet layers and the guy that runs the store was very nice. I would have gone with him, but my kids told me to call Empire Today because they have had them before and it was a very good price. I went with Empire, listened to the rep explaining to me, and then I picked out the carpet I wanted at that time. But I made a mistake on the kind of carpet I chose 'cause I didn't go into a lot more samples than I did since I didn't wanna get confused as I just wanted a similar one to what I had, but only lesser footprints.

I’m incapacitated and it's a little difficult for me to go out there. I go and shop where the complex bus goes. I like the convenience Empire Today brings. It was easy for me to shop that way. I had my kitchen floor done by them. It’s new and I hope it will hold up better than the piece of junk that was on my floor. Also, the way things are being done these days by contractors is perfect. They laid a fantastic floor in the lobby downstairs too and they were phenomenal. The flooring is great. Everybody loves it. Somebody came to see my floors and then they went right with Empire. I’ve also referred Jim to Empire but he was very concerned that I didn’t get my referral fee so Empire shouldn’t tell people that they were supposed to credit something for referring someone. But aside from that, I will call Empire again if I'll need another floor 20 years from now.

In my living room and three bedrooms, I had Empire Today install a carpet. I went with them because of their price. I had good interactions with their reps and the carpet has met my expectation. It's easy to clean, too.

We had carpets installed by Empire upstairs and downstairs. The installation went fine and the carpeting met my expectations.

I had tile installed in my bathroom near the end of June 2018. When I was able to walk on the floor and inspect it 2 days later, I noticed that the floor was uneven and the grout job was horrible. Three men came out and looked at the floor and stated that they could maybe redo the grout. I eventually spoke to the General Manager in Sacramento and he came out. He stated that the tile job was not the worst he had ever seen but it was not a good job. We scheduled an appointment with him to have it redone on July 19th and 20th.

The install guys did a great job on laminate in our home. However, we had 8 extra boxes of laminate left over. Requested credit for material from our price paid. We were told by cust svc we didn’t pay for extra 8 boxes. I am sure we did, it is factored in price we paid which I thought was priced too much. And what about labor I probably paid in our price for installing those 8 boxes if they were needed. Next day we were having carpet installed also different installers who somewhat quit company that I was scheduled with. No phone call from cust svc, I called a few hours later and was told to be rescheduled for another date. Wasted my day.

Empire Today advertised on TV and I got their number and called them. They sent a rep out who was real generous and nice, and he tried to help me. I got them to install carpet in the living room and hallway, and when we set up the time, it rained and they couldn’t get out here because they’d have to go outside and cut the carpet so we set up another date. Three young men came out, went to work, and had my carpet down in no time. I’m satisfied with what I got right now. I really appreciate Empire Today and I’d recommend them to anybody.

I've had carpet installed in two bedrooms by Empire Today. I considered other brands but Empire has better cost with the same quality. Also, they came in-home and since I already have a laminate picked out and my walls painted. So, I was able to compare the carpet to those existing factors. I like the carpet they installed and it has met my expectations. Using Empire Today's services was convenient and cost-effective.

I contacted Empire Today to install laminate flooring in three bedrooms in my home. I initially had carpet that I wanted to be removed. Based on their commercial and their recordings when you call the company, they insured customer satisfaction. I found the staffs that I have corresponded with by phone were very inconsiderate, confrontational, and has no regard for their customers.

I used Empire 20 years ago and was very pleased with both the price, quality and installation. Because of that experience I very recently contacted them to get an estimate to flooring for my whole house. I did not make a commitment because I'm a shopper and like to get estimates from several sources. During my meeting with the Empire rep that measured for me and while giving me prices, I commented that I wasn't sure of the cost. The rep told me that I could possibly finance a portion and suggested that we find out if I would qualify.

We had our carpet replaced by Empire Flooring about 4 years ago. We bought the top of the line carpet and the representative, who is still with Empire, said that the carpet would last longer than we would (we're in our 60's). After 2 years, we had a person from Empire come out to look at the way the carpet wore (it looked awful). He said that it could all be remedied with a heat-extracted method. We did that and it didn't look any better so we replaced it with tile after only 4 years since the installation of the, so called, top notch carpet. We will not be recommending or using Empire again!

The carpet installed in all the rooms at home wasn't top quality. It's shredding a little. My wife has to vacuum it all the time. It’s a cheaper one that we bought, 'cause we are in the beach area. And with what they brought us, we didn’t have much choice. But the Empire guys did a good job and I would tell others to call them.

We had carpet installed through the whole home and we chose something by Empire because of the availability and cost. We were gonna try to keep some of the areas, so were trying to keep it somewhat consistent. The new flooring helped us get the house sold.

I had Empire Today come out and give me an estimate and I agreed to the pricing and we moved forward in the process. However, I had some foundation issues which meant they couldn't install the floor. It's been almost four weeks and I can't seem to get my $1,000 deposit back from them. They all keep giving me the runaround. I will never do business with this company again and I will let anyone that asks me about them know, not to do business with this company.

Do Not use Empire Today in Charlotte!!! To get a small job done took me over a week and 20 phone calls. After the crew came and removed my carpet and furniture they realized they had the wrong carpet. That was a week ago. I have been guaranteed two appointments that no one showed for and have not received even one call back on the multiple message I have left trying to get it finished. It is a very unorganized and unreliable company.

I wanted the carpet out and when I heard Empire Today's advertisement on television, I called them and had them come to my home. The deal that they gave me was good. Their customer service reps were very polite and explained everything. Additionally, the installation team did what they were supposed to do and they were very helpful. They did a good job installing tiles in my living room. Overall, Empire Today will give you a good deal, and the workers are very nice. They also listen to what you have to say. I'd recommend them.

We had Empire Today install carpet in three bedrooms and a basement that included a bedroom, a work room, and a family room. It was priced amazingly and their reps were extremely professional. I was really impressed how Empire wanted to keep my business and they did a great job of it. I had an awesome experience with them.

We purchased 3 types of flooring from Empire Today almost 2 years ago. With 2 of the products, we are generally satisfied. However, with the hardwood, we are totally unsatisfied. A few months after installation, we experienced splinters in several places. The worst part of the experience has been dealing with the customer service department to get this issue resolved. They have taken us through different stages, yet the problem remains unresolved. In trying to work with Empire to resolve this issue, we’ve had to: send them pictures; schedule a meeting with a “manager” who came out to do an inspection (he actually suggested that we use a color marker to resolve the issue! ); undergo another inspection by an independent consultant; wait for Empire to decide that they needed to fix the problem and try to get them to honor their word. This has been a total disaster.

I called and explained I needed some carpet repaired. I explained the damage and everything they set an appointment for a free estimate for 12-2. So 1:57 rolls around and the carpet guy finally appears. He walks in looks at what I need repaired and ask who installed it. I said I don't know it was installed before we moved in and he said "oh Empire doesn't repair carpet they didn't install." I waited all day for that. Why didn't anyone tell me on the phone? This is ridiculous! Maybe put it on your website or tell someone when they say they need a repair. Don't waste someone's day!

I scheduled a salesperson to come to my home on Sunday July 15, between the hours of 11:00am and 1:00pm. At 1:15 no one showed up and no one called. I called Empire to find out if the sales person was running late, the company called the sales person three times with no answer and left voice messages to have them call. They offered me $50 to reschedule and I told them I already wasted a Sunday day off waiting for them I asked to speak to a supervisor. The supervisor came on the phone and also tried calling the sales guy with no answer. She offers me $200 off on my sale price to reschedule.

Empire Today could get the flooring done quickly. They came and put some carpet flooring in three bedrooms. It was a good experience and my wife’s not fussing about the flooring. Give them a holler and they’ll come and give you an estimate.

I like the fact that Empire came to the house, showed me samples and installed within a week. I had them install a carpet and wood laminate on the entire down floor, excluding the kitchen, with the carpet being on my stairs and upstairs landing. I was delightfully shocked with how well it went. John was the guy that sold it to me and he was wonderful. The installers worked from the moment they arrived until the moment they left and did a great job. There was no waste of time. I love the color of the laminate and the carpet is really soft and easy to take care of. It's more than met my expectations and now my whole house feels cleaner.

BEWARE OF THIS COMPANY. TOTAL SCAM ARTISTS. We purchased what was sold to us as, top of the line carpet and pad with a 20 year warranty per the salesman. Only 5 years after purchase the carpet is all over loose and matted. Called Empire and waited a week for someone to come out to review. Empire called the day of the appt to confirm time they were coming. ONLY to have the Office then called 1 hour before the set time to tell me there was no warranty coverage. Only after telling me no warranty coverage, then asked me if I had the carpet professionally cleaned once every 2 years. When I told him we clean it but not professionally, he again said no warranty coverage. Interesting, that he told me no coverage BEFORE ASKING ABOUT THE CLEANING. They never left us with any Warranty Information nor did the Salesman say anything at time of purchase that there needed to be professional cleaning.

I got a couple of dogs and sometimes one of them would piss on the carpet if they don't get their pads in there. But Empire Today has this thing wherein the piss would sit at the very top of the carpeting and it seems to wipe right up. So, I got Empire to install the carpeting in a dining room, the bedroom, the stairs, and the front room. They weren't cheap but the new flooring seems to be okay. Everything is fine.

Empire Today did a good job installing carpet but it was expensive to me for one room. Nevertheless, I would recommend them.

I had scheduled an appointment to get an estimate for laminate and carpet for my entire house, minus 2 bathrooms. As a returning customer, I felt Empire would be my first choice. The salesperson did not show up for the appointment! Customer service tried to contact the salesperson but could not. Customer service offered me a $50 rescheduling credit as if $50 will cover these two hours plus the next two hours for a rescheduled appointment. Businesses that do not value my time are not worth my money. Now I will be on the road for the next 3 weeks and will not make my sell deadline of the house. Had the salesperson called or emailed explaining the circumstances I maybe would have agreed to reschedule. I would be terminated from my position if I did not show or call. So frustrating!

I had some tile installed in the kitchen, hallway, and bathrooms and carpets installed in the living, dining room, and bedroom by Empire. I liked their availability. They did it right then and we didn’t have to wait three or four weeks to get it done. Also, the installation was good and I'm pretty satisfied with their workers.

I had carpeting installed by Empire Today and I was supposed to have some more flooring installed. The first go-around was fine. But the second time they were to come back, I had a water leak while on vacation. I had all the hardwoods floored up and they had finishing nails left. The salesperson knew that. Reservations were made for them to come on a Saturday to finish taking up the nails and putting the flooring down. The guy got here and he said he couldn't take all those nails up because he was told it has a floating floor and it was not a floating floor. He said that if they have to do this, there was gonna be an extra charge for it. I told him to call his supervisor and he did but the guy wouldn't call and text him back. We stood and looked at each other for two hours and he did nothing.

I originally had the Luxury Vinyl Plank (LVP) installation scheduled 2 weeks ago, which is when the installers started, and the job was just finished yesterday. The original installers started the job and determined they needed t-molding to finish the job. So, for 2 weeks my hours was left in disarray -the toilet was disassembled and left is the shower, supplies everywhere, air registers detached and not reinstalled, etc. The workmanship was not good as there were gaps left next to cabinets and t-moulding used in the middle of an open area, which should have been continuous flooring.

The first experience when I had my floor done on Willow Road by Empire was nice. But when I had the hardwood in the kitchen done at our other house, it was 2000 dollars when the guy that did it figured it out, and that wasn't good. I like the wood grain a lot, but I didn’t like the price as I was misled. The previous guy was better and he knew what he was doing.

We were to have numerous types of flooring removed and carpet installed Thursday July 12, 2018. When the gentlemen showed around 2:30 they said they would not do everything as they didn’t show removing certain flooring (our paperwork showed everything) but they could do some but we would have to pay in full showing the work was completed.

I purchased carpet a few weeks ago for my mother's home. We explained to the salesperson that it’s a high traffic area and the carpet has to be sturdy. We were assured it was and we were picking a great carpet. The salesperson was nice but the price was cheaper in Home Depot for the same exact carpet and the only reason we went with them is because they guaranteed fast delivery.

My house has currently glue down hardwood in some areas so wanted the same in rooms as well. I spoke to sales rep and we agreed upon glue down price. Later when installation guys came, they came with floating items and I asked them to come back with glue down. Now they asked to pay me extra 28% of agreed price for glue down. I asked why you didn’t tell when we signed the contract, they said it was a mistake. Called sales rep who agreed to amount but he never responded. Overall very bad experience.

I had hardwood floors done in my living room and hallway. The floor is good and it's holding up okay, but I'm disappointed that they're not as shiny as my kitchen floor. I asked Empire if they could shine it but they said they don't do that.

I had Empire Today put carpeting in two of our rooms, our hallway, and a bedroom upstairs. I also had laminate floor put in our kitchen, utility room, and bathroom, and vinyl on our back door. The installation was fine and the guys who did it were competent. I like my bedroom floor and the carpeting's okay, but the kitchen, utility room, and bathroom floors suck. I was not told what could happen to the laminate if water’s on it. My washer overflowed three times and it has ruined my floor. If the salesman would've said, “I don’t advise that,” we wouldn’t have done it. I let Empire Today know about the issue and the person I talked to told me that they shouldn’t have sold us that product for those areas. They should have known that there's a potential for water in the kitchen sink, the washer, and the bathroom. The covings are also coming off in my bathroom and my hallway. And I'm not happy with that. Stay away from Empire Today.

Empire Today installed vinyl plank flooring in our living room, bedroom, kitchen and dining room. From their commercials, we heard that it was a good product and indeed the quality was good. The cost was a little high but it looked nice and durable.

We had a laminate flooring put in through the whole house by Empire Today. I actually had another person come in and their price was cheaper before going to Empire, but I didn't like how the rep explained it. But the Empire guys did an excellent job at explaining everything. I like the dark color and stain-resistance of the flooring. Nothing stains on it and I just have to use the Swiffer. But it shows a lot of dust especially in the summer with the windows open. The dust settles on it so we're sweeping every day.

Empire Today used me for an asbestos removal and I used them in return to install the laminate, the linked and plank flooring in my front sun porch and my kitchen. Although the flooring looks very nice, I’m actually not impressed with the whole flooring. For some reason, they put the wrong trimmer on the outside of the flooring. The guys that put it in said that whoever loaded their truck from the shop didn’t load the right material so it has different color quarter rounds. There are different colors of them around my floors so it looks super stupid. They’re supposed to come back out to fix a couple of things, but it's been three weeks and they still haven’t come out to do it. Other than that, I’ve used Empire all the time and had them do other stuff and rentals for me. They’ve done a good job before and it was just this incident that I’m not real happy about and hopefully, they get it fixed up. Still, I’ll recommend Empire Today.

Stay far away from this company. We had LVT tile (which I was not told is NOT tile but vinyl just with a fancy name) installed in November 2017 and by MAY 2018 it was lifting, and peeling away and several soft areas. I informed them that the sales rep should not have installed this material in my bathroom if it’s not safe or waterproof. When I finally spoke to someone in the San Diego branch (Gilbert) he said “who told you that?! That’s a lie. We install in bathrooms and kitchen all the time”... Ummm your website told me!!! It says it can barely get wet?! Ummm. How do you keep kitchen and bathroom with showers and tubs and kids safe from splash? We had ceramic tile in there and the sales rep said we should match the rest of our rooms with this tile. Needless to say we were duped!!! It was a total upsell to make a sale and was very dishonest by Lynda **. Shame on you!

I got a very good grade carpeting from Empire Today. They were very pleasing to show me different things and I selected the carpet. And when they were supposed to come, they came and did the installation within three hours. They did a good job and I had a very good experience.

We called a place that's like Angie’s List and they recommended Empire Today to us. We had the living room carpet installed by Empire and the cost and quality were really good. The carpet is also pet resistant. My purchasing experience with Empire was good.

I have a friend that sells for Empire Today, but she's in the Bay Area and she suggested I call. I had a very good experience with Empire Today's salesperson and installer. They were a bit more expensive than others but with the discount I had gotten, it worked itself out. I had hardwood floors installed in my dining room, living room, and hall. It has met my expectations and I'm very pleased.

I had Empire Today put carpeting on some stairs and everything went fine. I always buy from them because they come in, do the job in a hurry, and then you're done.

The rest of my house was hardwood so I wanted to continue with the same flooring throughout the house. Empire Today seemed to be the right brand from advertisement to credibility so I went with them. They installed hardwood in the bedroom and went beyond my expectations. The installers were very efficient and they did a great job. Ever since they were done, everything's been fine.

I have a small house and I needed laminate flooring from the front door to the back door. Empire Today’s price was reasonable and I had a professional experience with them. They satisfied the task that I had at hand as far as installing the floor and leaving my need for a new-looking floor. I’m enjoying the floor now. I had a great experience with Empire Today and I’m looking forward to doing some future work.

I love hardwood and we had hardwood flooring installed in two bedrooms and a little library room. The flooring was very nice and put in very professionally. The workers were kind, considerate, and professional and working with Empire was a good experience. I would use them again should the need arise, which may be in the next few months.

My wife and I wanted to have hardwood flooring installed in our dining room and master bedroom. We scheduled an appointment with Empire. The sales rep arrived late, but quickly got down to business. The first cost estimate was for $10,500, which alarmed me. I said it was outside my budget. The sales rep asked what my budget was and I said $6,500. She quickly said "Well you are in luck... We can do it for $6,300." I felt ripped off after that, but felt it was a good price based on my research. The sales rep told me the install would take one day, and was scheduled for a Friday. I later received an email saying the team would arrive between 0800-1600.

On May 15th, 2018, two installers arrived at my home to install vinyl tile in my kitchen and hallway bathroom. As the work was being done I asked one of the installers should my flooring have what appeared to be spots - color defects in it. His response, "Yes this is the way it should look." I did not think it should look this way. After the installers left I really looked at the tile and noticed how poorly it looked. The tile look nothing like I expected. It has a dull look - with spots -discoloration throughout! I tried to clean by wiping the spots with water then cleaning with Bona Tile cleaner but nothing changed. I have called Empire weekly - talking to customer service resulting in no assistance with my flooring.

Don't buy these overpriced blinds. The paperwork I signed said lifetime warranty. I got blinds in 2010. I called in November 2017. Diane at customer care told me they were covered for life. She sent someone out in December to make the repairs. They did a ** job fixing them. What I mean by that is they just repaired 2 of the 3 strings. I called back in January 2018 the 3rd string broke. I was told the guy who would repair them quit and they were hoping to have someone start in March. Then I would be on top of the list to get fixed. I called back in June and was told I needed to open a new claim. I get another call back from Diane and now being told it will cost me $65 because they now use a third party to do the repairs. I wasn't happy with that so she sent it to the office. They now say they are only covered for 7 years and now I'm out of warranty. Empire you not only lost my personal business but you also lost my commercial business account.

This is the worst customer service experience I have ever encountered and I will never use Empire again (having used them twice before with satisfaction.) Ordered $14K of new flooring -vinyl plank and carpet for entire rental property. Was told it would be installed on Friday (hard plank) and Saturday (carpet). The installers arrived on Friday and worked for 10 hours - looks great however, they were missing the connecting “cove” so there is a gap between flooring and kitchen cabinets. He told me to call the 800 # to handle getting it finished. On Saturday carpet guys arrive to do half the job as they say it is too much for one day (although my salesman assured me it would take one day.)

I got some custom wood blinds through Empire Today for all the rooms of my apartment. I needed something quickly and they came out and showed me the options. I waived the cost and decided to pull the trigger. The salesperson and the installer were both very pleasant and answered all the questions that I had. Both of them did a very good job. The installer put up with me asking multiple times for as many discounts as he could give me and he gave me what I think everything that was available. I feel like I got a good deal. The experience was quick and easy. And I love them.

I kept seeing commercials and I figured that Empire Today is a good reputable company. We love the new carpets they installed in our living room and hallway! It's nice, thick and plush, and it has a very nice padding underneath. When you walk on it, it’s like your feet sink down into it.

I have linoleum flooring from Empire Today installed in our kitchen and family room and so far, it looks nice. I like the texture of the linoleum but I made a mistake with the color. I got the darker one and I needed the lighter color. The floor used to be white and I tried dark this time but it doesn’t look good in there as it darkened the kitchen. Still, Empire Today did a good job.

We sold our house and we had it carpeted with Empire and they were great. I shopped around and got the best price for the best product from them. I also liked the carpet's color. The installation was very easy and it was done in a day. If I'll have my carpet replaced where I'm currently living, I'll consult Empire Today again.

I bought carpeting from Empire Today. I went with them because they have the best value and I like the convenience of having someone come to the house. I had the carpeting installed on our steps and so far, so good. It makes the steps less slippery and I like that the most.

I used Empire Today a few years ago. This time, I had them install laminated flooring in my family room and it went well. The new flooring is very nice and easy to clean. I am pleased with it. Empire Today is very good and I’m gonna use them again in one of the apartments. I would also recommend them.

We've used Empire Today and we really like the salesperson, Trent, so over the last three years, we continue to order from him. Recently, we had luxury vinyl planks installed in an office of ours and it went really well. Empire did a great job. I also like the floor’s color and texture. I refer Empire Today to other people.

Had install done poorly. Noticed worker not cutting carpet to fit on stairs well and saw him add pieces of carpet to cover mistakes. Installers did not come with ladder to reach outside stairs to second floor or vacuum to clean floors before install of new carpet and could not remove tile as promised by sales person before installation because they did not know how to do and no tool's to do job. I had to provide all these tools. Then after they left job I noticed stains from their shoes on new carpet on stairs but when I tried to get someone from Empire to come back they made no effort to call me back and kept giving excuses for not having someone to come and no time worked for them... etc. I will never recommend them to anyone and I will definitely tell all how bad they are to customers. I hate this company.

I had carpeting installed by Empire Today in my family room and two bedrooms. The carpet has been here for eight years and I liked that they were multicolored and it blended in so I didn’t have to paint. The salesgirl did an excellent job and I was impressed with her. She was patient and called me on the phone. I felt comfortable and I called her back. She came back out again, brought me the sample again, and told me to hold on to it, put it down on the floor and see how I liked it. Then she offered me a little discount. She told me I could call the company and see if they would bargain with me and if they had any other specials. A week or two later, I called and asked if they could lower it another $100 and they said yes.

My daughter had some work done and she recommended that we use Empire Today to have our carpeting installed in the family room so we did. We picked the carpet for its durability and it was something in a neutral color. The installers brought some carpet out but it had a big hole in the center and they couldn’t use it so they took it away and brought another one back the next day which was beautiful and in good condition. The flooring installed looks good and we enjoy it.

I had to upgrade my flooring because of Hurricane Harvey. Three other companies came out and gave me bids but I chose to go with Empire Today because I like their warranty and products. Plus their guy came to us. I had some vinyl flooring and some carpets installed, with the vinyl flooring being installed in the kitchen, bathrooms and laundry room and the carpet being installed in the bedrooms and living room. The installation of the vinyl flooring was up and down because in the middle of that, we had an ice storm. The guy also said that the products for my house got in an accident coming from Dallas so they had to work around that.

Empire Today is more like Empire Someday. Horrible company. Signed a contract on 5/19 for new flooring with install to be done on 6/16. We were called that morning (a month later) and told material was not in. Rescheduled for today, 7/6/18, and got a call this morning at 8:30 and told material wasn't in yet. No one cared and no one could tell me where the material is and what happened. Took 4 hours to finally get contract cancelled. Awful experience. I'm better off going to a mom and pop place in a strip mall. At least they would care about their client.

Well had new carpet put in my family and dining room. Went to vacuum and the fibers rolled on my vacuum cleaner about 3 rolls. They are about a foot and a half away from the door. Paid too much for that to happen.

I booked Empire Today to tile a small storage entrance/storage room. I moved everything out the night before they were scheduled and in the morning received an automated call that they were on the way. But no one ever showed up. Every time I called they told me they couldn't get in touch with my installer. Then they said he had come into work late but was on his way. At 4pm I called again and asked to cancel and asked for confirmation I would get a full refund. The service rep said she would process the cancellation request but that only the cancellation team could decide if they would give a refund and she wasn't authorized to transfer me to them until after processing my cancellation (that's ridiculous).

Empire Today is all right. I had carpet installed by them, although I didn't want carpet. I wanted hardwood, but they wouldn't lay hardwood because of the asbestos underneath and I had to settle for carpeting.

Empire Today had done carpeting for us before and we were very pleased so we went with them again. We had a hardwood floor installed in our dining and family room and the installation went perfect. Empire was reliable, they had a good product and we were really satisfied with their service.

There was a 50% off on television, but it was a fraudulent claim because it was only for a few different styles. The rep didn't have those with her, but they were in the truck if I wanted to look at them, so it was a bait-and-switch type of deal. Nevertheless, I had carpet installed by Empire Today in the whole house and the quality is okay so far.

I had a carpet installed by Empire Today, and my experience with them has been good. I like the carpet that they showed me. It's very nice and went down very nicely as well.

We were scheduled to get our bathroom floors redone in Luxury Vinyl Plank. We decided we were gonna change out the toilets at the same time since they had to be removed anyway for the new flooring. We rented a trailer ($58) to remove the old toilets so that they could be taken to the dump. My son in law took time off work to be there to help my husband with the dump run etc. We were suppose to go a family member’s graduation but decided we better not commit since we weren't sure when the installers would be done. The day of installation we're waiting and waiting. Finally, I call to confirm everything is good. That's when I am told that they wouldn't be able to install that day - was told that the contractors didn't show up. I was offered a small credit. I was upset, but hey I realize that things can happen.

I scheduled an appointment for a representative to come to my home on Monday afternoon, July 2, between the hours of 5 - 7pm. I sat at home waiting but no one showed up. I called the representative several times with no answer. I called customer service and they tried to contact him also with no answer. Eventually, a customer service rep called me back to say the representative would not be able to make it, could they reschedule. I rescheduled for Friday, July 6 between 3 - 5pm. A representative showed up at my home today, Thursday July 5th. I was at work when my daughter called to say someone was there to look at my flooring. I tried to contact customer service but had long wait periods each time I called. Very poor service and communication. I saw this company from a TV advertisement. I will now look elsewhere.

Installers broke a window while laying the floor. I have in writing, from Dontay ** (manager at Empire) that I will be reimbursed for my window. Dontay doesn't respond to my emails or phone calls and neither does other managers that work for Empire. Needless to say, I haven't been reimbursed. Completely unprofessional. RUN to another company - Home Depot, Lowe's, etc. Do business with people that have a good reputation.

I scheduled an appointment for today July 5 2018, the 9-11 window, which meant I had to cancel work. Well a little after 10 I get a call to reschedule, the guy called in sick. Ok things happen but his manager wouldn’t know he was a no show at the beginning of the window. The sales person that called made the most cheesy excuse, "It’s the day after the 4th you know." Really I missed a day of work for nonsense and an offer of 100 credit.

They Will send a salesman to get you to sign before you even hang up the phone but try and get them out to do the work. I took off 3 DAYS OF WORK!!! They showed the first day and said they didn't have the right material. I rescheduled for the best business day. The manager leaves a message on my voicemail at 7:30 AM to tell me the installer was sick!!! So there are no other installers!? When I rescheduled I specifically asked, "Will you definitely be out because I have to take off work" and they said yes! Well I should have known better. They did the exact same thing when I had work done at my home (this was at my vacation home). You'll never get anyone to rectify this! They'll tell you someone will call you in 24 hours. Well they lost business with me, my neighbors and anyone I can tell. Huge scam!!!

I heard good things about Empire Today and I know a few people who have used their service. They did a carpeting installation for me in the living room, hallway, and in the bedroom, and the guys who did it were very quick and efficient. They scraped some of the paint off the wall because the couch was rubbed against it, but they were in and out of the house very quickly. The whole thing was done in three hours. I like the water-resistant feature of the carpet 'cause I have a dog. Overall the experience was great.

My son had some job done by Empire Today and he was quite pleased with it, so we went with them as well. The installation process went well. But I came across a couple of pieces that haven't been attached at all and they were just sitting there. I didn't check it before they left. So they came back and replaced a couple of pieces. But other than that, I was quite happy with them. The wood floor is easy to clean, but if you walk on certain parts of the floor, it's not sticking. But if you keep walking on it, it eventually sticks. They told me it will settle down in time. Overall, they did a good job. They didn’t waste any time and it works well.

Empire Today was wonderful. I called them out and I was happy with what they were saying. They then installed a vinyl click and lock flooring everywhere except the bedrooms. The two installers that came out were absolutely wonderful. They literally took out all of the ceramic tiles in one day, which was a big thing, and the next day installed it all. The flooring they put in is beautiful and I like its durability too. Empire Today exceeded my expectations.

I ordered carpet and blinds for my bedroom after I got out of the hospital on May 25th. I explained to the salesman that it was important for my breathing issues that this be done as soon as possible, The carpet was done somewhat timely, even though the installers canceled without notice. However it is now July 4th and I still have not received my blinds. I have spoken to the resolution department and they still can't an installation date. I put a $250 deposit on the blinds which Empire had no problem cashing. I overpaid for these blinds because I needed a quick installation. I want my deposit back and I will get someone who can deliver.

During initial purchase, discussed need to repair parts of damaged floor, and remove tile, prior to installation. Tiles were already removed to display parts of damaged floor. Sales representative stated it would be taken care of and articles in kitchen would be moved by contractor. Provided a downpayment and scheduled a date for installation.

Empire Today installed carpet in my spare room and the stairway. The guys who did the job were really good and very professional. I love the texture of the carpet, and I'm very satisfied with my experience.

Empire gave me a price but after not hearing back from me, they called back and gave me a lower price. The whole pricing thing bothered me. They should have given the right price at the right time and let me make a decision. But they did an impeccable job with the wooden flooring in our second floor. The quality was good and the installers were excellent. They were in and out of here very, very quickly. This was the third one that we had done recently and the only that didn't require a callback.

We shopped around and liked the pricing of Empire Today. We also liked the customer service and the speed of what they can get done. We had them install hardwood flooring in three different rooms and it was pretty good. There was a couple of little issues at the beginning but we got them figured out. We've only had one issue with the new flooring and I called it in today for them to come back and do a repair on something.

Empire Today put in laminate wood floors in the whole upstairs, including three bedrooms and two bathrooms, the kitchen, living room and family room. And then, I had carpeting going down the stairs which had two flights with eight steps per flight and also downstairs, where there are two rooms connected with each other. I considered other companies and compared many things such as proximity, the quality and pricing. I chose Lowe's but the problem with them was that they asked me to move things and they were more expensive. On the other hand, Empire told me not to lift a finger and that they would move all things so I went with them instead. However, that was not true. Once I was committed to them, I still had to do a lot of prep work for them.

I chose Empire precisely because of their 'next day' installation marketing promise. However after purchasing the carpet 'next day' installation was not available. I was on a tight deadline and agreed to 'next week' instead. I rearranged my plans, took the day off work to be home for the scheduled installation day. On the DAY OF installation -- after I had canceled all my work priorities to be available, I received a call telling me my installation would be delayed ANOTHER WEEK. Customer service refused to offer any other options and simply passed my concerns off to the next 'installation specialist' without resolution. Terrible customer service.

Installation process is terrible. They do not have enough installers to handle their customers and do a bad job at customer service. We ordered top of the line carpet a month and a half prior to the install date. Day before we were told they might not make it for the install after we had the house all torn up to accommodate the installers. They showed up at 4:00 pm and then after ripping out all the carpet told us they didn't have enough to do the job. 5 feet short. OK now we have one room done and the other ripped apart. When are they coming back? 3 weeks!! Customer service not helpful, we paid in full to live like this for 3 weeks. Would never recommend this company to anyone.

I've always gone with Empire Today. I used them for my bedroom a while ago and I would like to get a new kitchen floor too. When I had them install a rug in the living room, they were 100% good and I was satisfied with the experience. I also like the rug and everything has been going well, even with my dogs.

My girlfriend researched all the name brands including all the good stuff and she told me she wanted Empire Today. A sales representative came out to the house and showed us all the different laminate flooring, carpet types, and textures. Empire Today had the best price so we had them install our carpet and laminate flooring. I like the laminate flooring because it was easy to install. The installers did it all within one day and everything was smooth. They came out and did the laminate flooring, and then they came out and did the carpeting. Their installation team was very friendly, respectful, quick and very professional. They got the job done. And, their reps' customer service level was satisfactory. Everything that Empire Today did was perfect and I like the product that they provided.

Empire Today installed the kitchen and utility room carpeting recently. In the beginning, the installer was not gonna put the carpeting up the side where the tile was going because it was down one step, and that was supposed to be included so there was some issue with that. He kept calling the main office. They got it resolved and he put it up. The flooring is durable and it's a lot warmer compared to what I had before.

Empire Today was very good and I was very satisfied with them. I had them install tan rugs in my home. It's not the indoor/outdoor carpet and it's got good padding so I'm very pleased with it. The cost is also very good and I was very happy with it. I was able to have the whole thing financed, too.

The installers came on time. Introduced themselves and showed me the carpet and padding while still on the truck. They proceeded into my home to measure what I assume was how they needed to cut the carpet for each room. The driver then asked for payment upfront. I got hesitant because I had already paid $610 for them to do the work and I assumed the balance would be required after the work was done. They say it was in the contract to pay upfront. I told them I was going to call the company and they proceeded to walk out the front door, saying they were going to smoke a cigarette. After I got off the phone and looked outside they were gone. I missed work, my living room is full of bedroom furniture, I'm sleeping on a couch, I'm single and 62 years old.

I'm very happy with Empire Today. I had them install wood floors on my bedroom and hallway and the installation was done beautifully and the people were good and very polite. I love the new flooring. I like Empire's flooring better than those of other places, and their price too.

Our laminate floors and vinyl flooring in my kitchen installed by Empire were nice-looking. And I got used to the color now. There were three installers and on the day they did everything, the process went well. They did a good job and they did it fast. The flooring were fine and everything was the way I expected it. The only thing is my niece told me about Empire and they were supposed to send over a $100 gift card, but she never got it. I don't understand that and I called them a few times, and I'm not happy about it.

I had my carpet installed by Empire Today in my bedroom and on my steps. The quality was great and the brand was excellent compared to other brands. The design of the flooring is my favorite. The salesperson was so nice, very articulate, and very professional. He explained all the samples and when he bought them out, we put them on the floor and matched it very well with other items that I had to go to my bedroom and my foyer. He was excellent and that's what really sold me on because he had exactly what I wanted.

I went to Home Depot for a carpet installation and they could install it for free. However, they wanted me to wait for a month and I'm not a patient person. I went with Empire Today instead as they could install the carpet in a reasonable time. I wanted the carpet in my living room, the guestroom and my bedroom, but I wasn’t home when they did the installation. They did it in the office, the guestroom and the bedroom, so I ended up getting it in the other room. Despite that, the carpeting has met my expectations. It's a little more than what I wanted, but it's done and life goes on.

Empire Today did a good job. A girl came to my home, showed me all the different samples and gave me an estimate. She had a great personality, very nice and warm. The installers were courteous, got the work done quickly and were on the spot. I left for half a day, then I came back and the installer was curled up in my kitchen. The installation was perfect.

I had carpet installed by Empire Today in my bedroom, dining room, and living room. I also had tiles from them for my bathroom. However, I had ants all over the carpet and they said it was not their fault. I let that go. Then, the gal who sold me the tile did not know anything and so my tile grout is darker than the grout that was on the counter. Because I'm not in that business I did not know which to pick and she should have known some more things about sales. The tile sample I saw was not what I got too, so I'm not happy. Again, I let that go. I just let the sales director know that she needs a little help.

I had Empire two years ago in my mom’s house and we liked them. That was why we went back to them and had carpets installed in two of our houses. I’m pleased with the flooring and I like the color and texture. It was a great experience.

Carpet seams don't match- furniture damaged- nothing was plugged back in. Salesman won't call back - called him 7 times and texted. Have no light in my bedroom. Furniture was left in front of the bathroom door. Your carpet manager will not call back. Had no wifi and internet for 3 days. Just lousy service. If that's not bad enough I'm in a wheelchair and can't get to all the plugs and a woman. You would not treated a man this way. I did not sign off on the job nor will I until my furniture is fixed and the carpet is put in right. I tried to talk to the 3 men that did the job but those do not listen to anything I said. I would never use this company again. Your high standards are a lie.

If I could give 0 stars I would. Nothing about what the sales rep said was accurate. She said 1 day install. WRONG. She also miscalculated the amount of carpet needed for the job. The installers were supposed to be there 1st thing in the morning. By 11 am they still hadn't showed. Impossible to speak to a person who knew anything so had to keep leaving messages. They only did the upstairs and were there until 8:30 pm. Said they would be back next day to install rest. WRONG. Took several days for them to return to do downstairs and even then impossible to know when they would show up. They were supposed to come back to do the stairs on Saturday. WRONG AGAIN.

Prior installations made us decide to go straight to Empire Today. Recently, we had some hardwood flooring installed by them in our bedrooms. The installation was excellent and the hardwood flooring matched the color. Everything was good.

We heard a lot about Empire Today so we wanted to try them out. We like them and I can depend on them. I had tile flooring done in my daughter’s bedroom and we like the color of the wooden floors.

I had Empire Today install a tan-colored, Berber-like carpet in three of our bedrooms, the hallway and the living room. I got a good deal on it and Empire Today was able to get it done a whole lot quicker than the other companies. I like the pattern on the carpet because it doesn't show walk marks.

I purchase wood laminate installation for my house in July of last year. A couple of months ago I noticed the wood laminate was peeling and lifting in certain areas. I have called Empire to request for someone to come out to inspect the floors. I have been transferred, ignored, never called back and 4 no show inspections. One person even had us send him pictures due to him not being able to make it to our appointment. I wait for like 45 minutes on the phone every time I call and get routed to people who do not know my situation at point of transfer. I have never dealt with a more unprofessional company. I will never do business with Empire or will I recommend it to anyone. I just wish I could get a real person to come and inspect my floor or at least get a call back.

I paid $6000 for my engineered hardwoods in three rooms. The floor creaks, squeaks, pops, and is not level. I have called Empire 4 times about this issue. The first time they had someone come out and told me to wait longer after installation, he said, "Give it another 30 days." I did. Since June 8th, I have called 4 times and my sales representative has called three times. No action on their part, just ignoring us. They scratched up my baseboards, put caulk all over my walls, and knocked my walls in quite a few places.

I had Empire install ceramic floors in my bedrooms and in my kitchen. I'm from Chicago and they were down in Florida so it was the way to go. I had good interactions with their installation team and overall, it was a good experience using their service.

Due to my age and everything, I thought it was easier if Empire Today brought the carpet to me instead of me going someplace else and having to look at all of them. They also had more reasonable prices and that was a definite plus. I had carpeting installed in my home and I've enjoyed it and had a lot of compliments on it. I like that it's all one piece, the pad is connected to the carpet and I’m not sorry at all that I got it. I also like its pattern and if something gets spilled, I can wipe it up. My salesman was wonderful, easy to work with and seemed like a super nice guy. He listened to me when I was telling him what I wanted. The installation went well. Empire Today is dependable, their prices can't be beat and the quality of my carpet has proven to be as great as I thought it would be.

I had heard of Empire Today, and instead of going to places that do everything, I called them, they came and were very nice from the beginning. This was my first experience in laying the rug and Empire did an excellent job. I have had compliments on this rug, which is a bit unusual in itself, but everyone really likes it and I have had no problems with it. I would recommend Empire.

Empire Today installed a carpet in our basement. They followed a timeframe and the carpet met my expectations. I would recommend them since they were fast and stuck to my request.

I serve as the principal for a small private school. We had previously purchased flooring from Empire, and had a satisfactory experience. We wanted to match the carpet with what had been installed previously so we decided to go with Empire again. I still had the rep's number, so I called him to inquire about a quote. When he came to take the measurements he told me he needed to get some information from one of the commercial flooring guys before he could give me a formal quote, but that he would email it to me by Monday or Tuesday (this was on a Thursday). I told him that was fine, as long as I had it prior to our board meeting in two weeks.

My husband paid for our two rooms of carpet and made the appointment for today. I took a vacation day to be there for the install, it is at a property we are selling. Last night, Empire called and asked if they could change the time. Unfortunately, we could not and they agreed to keep the 1:00 pm appointment. No show. When I called to ask where they were, they claimed they left me a voicemail letting me know the carpet was out of stock. A lie, and what a coincidence! Yesterday they wanted to change the appointment, and when we could not accommodate that request, suddenly, the carpet was out of stock...Did not happen, there was no call or voicemail.

I had an appointment on May 29 to have flooring installed in my laundry/mud room. We had taken the freezer, washer, dryer and the toilet out so the installers could work in the room. About 8:30 AM. I received a call from the installers that they would not be coming today because they were too busy and would not have time to come install my flooring. Thank goodness my son-in-law was here and he helped us move everything back inside. I made another appointment. On June 25th I received a call to confirm my appointment on June 26th. I make it a habit to repeat back the information just to make sure I have everything correct. I told the representative, "This is for tomorrow" and "Will they call me before they come." I was told yes and they would call about 30 minutes before they were expected to arrive.

I met with the salesperson on 5/25/18 and discussed whole house carpeting/padding/removing of old carpets/new tack bars if necessary/etc. I chose the best padding for the house and the standard padding for the bedrooms since there is no traffic in those rooms. He provided me with the price which I must say was very good.

I had Empire Today install carpeting in my bedroom. Someone came ahead of the guys and evaluated. He sold the carpeting at half the price to me. It was more than I thought it was gonna be, but it was nicely done. He got it all together. He talked to me and then the next day, three fellows came in to do the work, which I was very pleased with. I had some other rugs put in and I wasn’t too happy about them but these fellows were very businesslike. Their customer service level was excellent. I gave them a small tip because they did a great job. I would recommend Empire Today highly.

There was a carpet store out here and the only thing they had was really thin, and I did not want anything that thin. It was almost like paper. When I saw how thick Empire Today's was, I went with them. I then purchased a kitchen and a doorway laminite flooring. However, I called a couple of days after and someone was supposed to come out, but no one ever did. It has been a month and it is still bundled up in the hallway heading towards the back door. I just gave up on it. Also, one of the workers left his tape measure here. I have even left a message for him to come to pick it up if he wants to.

Empire Today had the selection I wanted and I had them install vinyl plank flooring on our entryway, hallway, living and dining rooms. The installer was very nice, did everything neatly and everybody's business had been really quick. I liked the style that Empire offered and I liked this one the best after comparing it with others. It looks like wood and people should look at my floor as proof of what they'd get.

Needed an inexpensive but nice carpet replacement for my home being sold. My realtor recommended Empire, so I let her handle the choice of carpeting. The price was quite reasonable. Installation went without a hitch, and the carpeting came out looking much nicer than expected. Next consideration was my new home; I wanted new vinyl plank flooring; the sales rep came out and after showing us all options we went with a nice grey wood flooring for our second floor of a three floor home. It came out so nice, that we had Empire back, and they just completed vinyl plank flooring on our complete third floor. The whole house looks like it had a facelift. Installation was perfect, and the technicians were quite competent.

WOW what a nightmare, I felt great after speaking with GM. However things quickly went to hell in a handbasket! Late only half the job done, installer told me everything different from salesperson! Now Kenny ** wants me to pay additional $1000 on my job they made mistake on, scratched my furniture put dents in my walls. All photos have been sent to Kenny who is was a rude customer service manager. Flooring that was to be put down is laying in my den. Now I have been overcharge and when the installer was ask to fix my cable wire he left on top my carpet he ran out the door got in the truck and left house. By far the worst company I have ever had to deal with.

Will never use or recommend! My carpet install went smoothly, professional install and nice job. The next day was tile... that never came, next day, never came, finally on day 3 of my appliances and kitchen furniture in my living room they showed, after 18 calls Friday and some prompting. They showed without all the supplies and didn’t know it was a tear up until they actually read the order, to Home Depot they went for subfloor. I’m not totally sure I even got the tile I ordered since the job was scheduled in April but I’m almost certain I ordered a lighter shade.

My mom used Empire Today so I also had them install a carpet in a room in my apartment. And they installed really nice carpeting.

I looked at two other stores but I didn't like the rug for the money. My daughter had Empire Today do their second floor rugs and they were very happy with it, so I also had them work on the rug in my basement. Their salesman was great. He was very social and very informative.

We had carpeting on our steps installed by Empire Today. It was the price and their advertisement that made me choose their product. The technicians who installed it were very good. My new flooring has been fine and the color is my favorite. It's grayish. Initially, it was measured wrong but it was rectified so we were pleased after all.

About three months ago, I had Empire Today install a carpet in the bedroom. They did a decent job, the floor looks well-done and I'm satisfied.

Permanently scarred my daughter's foot, and destroyed our landscaping over thousands of dollars. Third party contractors too. Empire immediately sent us to a third party insurance company that the installers have, that is a nightmare to deal with. Currently interviewing attorneys. This install took over three weeks for three four small rooms. They kept forgetting tape so three different crews were at my home over a month. My 6, and 8 year old daughters were injured by stepping on the tacks leading into their room that were left unhammered apparently. It's been over three months and my daughter still has a hard scar on the ball of her foot which is painful.

I had laminate flooring installed. From day one I had nothing but a hassle trying to get it put in. They made appts then they did not show, finally two weeks after install some boards were ruined (no fault of theirs) and they were going to come to give me an estimate and do the repairs. First estimate wasn't done correctly. Had to have another done which was scheduled for this past Saturday after a 2 week wait. When I called to see what the time frame was I was told they weren't coming, they didn't have the materials. I said, "This is just an estimate." The women at the call center proceeds to tell me "well I'm sorry he isn't coming." No answer as to why. I have been calling since Saturday. I have left numerous voicemails for customer service specialist, install manager etc. Not one call back. I'm absolutely disgusted with this company. It's unorganized and unprofessional. Would not recommend to anyone.

Empire at this point has treated us very badly. They installed laminate in October of 2017, now in May of 2018 we find there was a problem with installation. We have called them to do it right and every time they send someone out there is a reason why they can't do it. We have at this time been waiting to hear from the main office now eight days, we don't hear from them today we are going to have to pursue legal advice. What is so bad I recommended them three times, never again.

My experience with Empire Today was very good and efficient. Their rep came by and I chose what I wanted, then he wrote me up and he came out. I had them install laminate flooring in my bedroom since hardwood would have been too expensive, and the installers were very efficient. They came out, did what they were supposed to do, cleaned up the mess, and left. I enjoy the floor's beauty. I’m going to have some more rooms done in the future.

I use Empire Today very often and I'm doing a lot of homes. But before going with Empire, I went to Home Depot, and their process was very complicated and I switched. Empire is very prompt, they give me good prices, and they're always there when they say, so I'm really happy. I had them install carpet in my rental houses. And I like that everything was done in timely manner, they came and finished on time, and they cleaned after themselves. The new flooring met my expectations and that's why I keep coming back. And we're going to have laminate installed in the next house that we're going to do. I recommended Empire to sellers. When they asked my advice, I said, "Go to this company because they're doing a great job."

Empire Today did a good job with our flooring. I had them install my carpet, so I had them install my mom's as well. I recommend them.

Where should begin, it all started on Tuesday June 19th when I called customer service to confirm the install and spoke to Jenika, she informed me the installers have a window from 8 to 10:30am to arrive and begin the work. On Wed. June 20th, my wife took off that day to prep the rooms based on what we were informed, and also took off Thursday June 21st & Friday June 22nd. She took off because we were told this would be a 2 day install by the salesperson Austin **.

Made an appointment for between 11-1, and waited and waited. About 12:45 I contacted the live chat to ask for an update on where they were (I know these kinds of jobs run late sometimes). I was then informed that I did indeed have an appointment, but NOBODY has been assigned to it. Oh, thanks for letting me know ahead of time guys. I could have not wasted 2 hours of my life if they had been a reputable company. What if I didn't contact them? I'd have just waited and waited? Cool. They then offered me $50 off to make another appointment. I was already getting $200 off when their site offered if I made an appointment. How ironic.

My husband and I are considered loyal customers to Empire as this current project is our 3rd largest investment with them. However, appears this will be our last one as well. The project was estimated to be completed in just 1 day or a day and a half at the most due to the installation of wood floors on our stairs. However, fast forward to today, this project is still ongoing after 2 weeks due to inadequate logistical issues with their ordering of the wrong flooring and the installation crew showing up at my home with the wrong product, 2 times! Tomorrow will be their 3rd attempt! Not to mention, on at least 2 occasions the installation crew lead us to believe they could rectify the issue by coming in on a Saturday, only to find out the products weren't available for Saturday installation.

We originally had Empire install laminate in our dining and living room areas. The dining room was getting badly pitted and needs to be replaced. The sales person came out and we told him we wanted the same laminate they had installed before. The 1st installers came out and had the wrong laminate and not enough materials. They tried to blame us as we were the ones who picked out the sample. I explained that we never saw samples as we wanted what was previously installed by Empire. I even gave them a leftover piece from the 1st installation so they could get it correct. One week later the 2nd installers came to my house with the exact same problem. A different laminate but, just the same not the one we wanted. Still not enough materials even if they were to have what we wanted. They made us feel like it was our fault.

The sales guy did a fine job in showing the carpet and tile flooring. The cost was a little high but it was well worth it with the quality of work. I like the color and you just flowed along when you walk on it. The carpet feels soft and the linoleum kitchen floor has got the give to it too. Empire Today did a good job.

A couple of years ago, I had Empire Today install wood floors in the entire downstairs, the front living room, dining room, kitchen and back living room. In their commercial, it said that if we buy one room, we get two for free. And so we went with them. However, when I had the salesman come, he was very horrible. He was very pushy and didn’t let me make a decision. I had to make that decision in five minutes or the offer he was offering me was gonna expire. So, I had to call my ex-husband because he was splitting the bill with me and he heard the gentleman through the phone and told me to hang up the phone and tell him to leave. But I really liked the floor so I put up with it and I told the salesman that I can't pay the bill myself so my ex-husband has to agree. And he pressured me into buying from them.

One of my friends got blinds and told me that they were from Empire Today. So I called Empire, bought blinds, and had them installed in 3 windows in my bedroom. They're beautiful and I'd highly recommend Empire.

Let me start by saying that I have used this company before with perfect results. The 2nd time is when I saw how they treat their customers that have a problem. I had needed my first level floor replaced after a broken pipe had damaged my floating wood floor. I of course called Empire after being satisfied with prior work. When we signed the contracts (Feb 19, 2018) with the salesperson we handed over insurance paperwork that needed to be filled in and returned so that we could receive an insurance check to pay them. We arranged the install for 30 days later (March 19, 2018) to give them time to do the paperwork we needed. At that time we paid a deposit and then waited.

I was very unhappy when my flooring install was late. I am very happy with the fact the GM Steve ** reached out to me on a Sunday and helped me out with my problems! My sales rep was very nice and I thank both of them for the help solving my problem!

I liked the Empire salesman that I had. He did a really good job. We had a a light brown carpet installed upstairs, on the main floor living room, and bedrooms in our home. It's really nice and I'm impressed with it and I've gotten some compliments for it, so it's been good. We had a smooth transaction transition with Empire, and when they came in, we made a deal and then they came back and put the carpet in and everything was good to go. Also, the installers were really good guys. We’d definitely recommend Empire.

Whenever I'm dealing with carpet and flooring needs, I always go with Empire Today. They have met my expectations and although some of the installations were good and some were not, the overall experience has been very good.

Made an appointment with Empire to come to home to give us an estimate on having new flooring for my home. The appointment was made on a Saturday the only day my husband and I would be home since we both work. An hour before our appointment we received a call from Empire saying they were not coming and wanted to reschedule. Needless to say our Saturday was wasted. I figured if a company couldn't keep an appointment that was set up then how reliable were really in doing any business. No thanks Empire. I'll take my business somewhere else that's more reliable!!

Empire Today was excellent. They installed laminate flooring in our home, and they did an excellent job. I really liked its color and the way it looks on our kitchen. I'd recommend Empire to anybody.

We considered a few other brands but Empire Today was a better deal so I went with them. I had Empire Today install carpet in every room of our home and it went good. I really enjoy the color and the texture. Everything about it is nice. I would come back to Empire again. As a matter of fact, I’m coming back to get my floors done in my kitchen.

Empire Today is one of the best companies to get flooring, and it’s very fast, and easy. I got luxury vinyl planks for the bathroom and I had great interactions with the sales rep. I had the flooring installed professionally. They were able to do everything quickly, and efficiently, and I have no complaints. The quality of the flooring is my favorite and I'm very satisfied. Empire has met all my expectations.

I purchased my home in November 2015. We had new carpet installed in 3 bedrooms by Empire Today. In December of 2017 we had a plumbing leak and I called them back to reinstall carpet in 2 bedrooms. We had another leak, two months later (after the carpet, new flooring and baseboards were installed). I called Empire for a third time.

Our first Experience with Empire Today has been horrific to say the least. They admitted to have sent in a green sales rep. that explained to us that after picking Planking Flooring for our basement was a choice - After speaking with an experienced Empire Today installer that sheet Vinyl would be a better choice for our basement. We agreed to that cost (which was not cheap) and decided that with their special that was going on to get our kitchen with the planking finished as well. Installation day came and the Contract Installer came into our home explaining that the Vinyl was not in as yet and in a couple of days it would be. They proceeded to take the balance owed for both jobs - laid the planking in the kitchen - THEN before masking basement told us that our incline in the basement would not hold firmly with Vinyl sheeting without buckle due to the incline of our drain being 2 inches - and we would have to call sales.

July 2016 – 1700 Sq. feet Mohawk Laminate Flooring installed through Empire Flooring for $16K, 1-year installation warranty, Lifetime product warranty. Within 3-6 months of installation started having issues with the floors. Boards separating, boards lifting up from each other, laminate peeling off - some small/some big chunks. Filed a claim with Empire Flooring in June 2017 - a woman by the name of Hannah ** was our main contact at Empire. Decision could be: product defect, installation defect, site defect (our fault). Floors inspected 3 times over the next 8 months. 2 inspectors through Empire Flooring, 1 inspector paid for by Mohawk Flooring. Empire Flooring submitted claims to Mohawk Flooring twice (2). Mohawk Flooring rejected both claims stating it was site defect (aka our fault).

I am so disappointed with my wood floor installation. Where do I begin. The young man (Rod) who is the primary installer is a very hard worker and is doing the very best he can but no matter how well intended he is, he does not have the experience needed for wood floor installation. He has only installed about nine wood floors before mine. So many mistakes. Where is the wood floor manager? Why has he not come over to look at the work being done? Rod was here four days and is still not done.

I had to replace the carpet but I didn't want the carpeting down. I have two dogs and I thought that the laminate flooring would be better. I had Empire Today install it in our hall and family room. Our flooring has been good but I don't like the baseboards. It's wood and white along the edge of the floor.

We had Empire Today install both laminate and carpet for us. We liked having the samples at their store and choosing from the stuff that was laid out before us instead of running back and forth. They were also fairly competitive on the cost and quality all the way through. We picked out on what we liked and just took them. Then they installed the laminate in the dining room and the living room, and the carpet was put in on the front porch area. Though we got good quality of work and service, we also had a very mixed experience with them.

I wanted a carpet and saw Empire Today on TV. The carpet they sold was good and their installation team was nice. We had the carpet installed in the dining room. All in all, going with Empire was a good experience.

After a long discussion, we decided to call Empire regarding new vinyl flooring. The rep was very professional (the best part of our experience). We had our new floor installed April 9. The installers instructed us that when if we noticed any lifting of the floor edges, to step on them. After 3 weeks of "stepping on the edges/corners" and the vacuum catching on the floor, we called. A time was set up for June 4th. I stayed home from work, waited ALL day, and no one called or showed. Called Empire on June 5. We got a contact number for Floyd, an assistant repair worker. Floyd personally said that "someone would be out June 14." I stayed home from work, when no one called like Floyd said they would be, I called Empire (11 am). They did confirm that "I was scheduled, and someone would be there on this day". 4pm, no one showed-this is now the second time.

To begin all their advertising is a scam. They offer the lowest quality for the advertised price once they are in your house to measure. In our case after reluctantly ordering they canceled morning of installation. We already rearranged our entire house and they cancel morning of! They reschedule for later in the week. Instead of being a priority we were pushed to an afternoon appointment. After dealing with being put on hold for almost an hour each time we called we finally got a terrible apology. They finally show up at close to 2 pm to do a 6 hour job and realize they measured wrong the first time and they don't have enough rug! There is so much more to the story that probably wouldn't fit in this comment box... The bottom line is stay away From EMPIRE TODAY AT ANY COST!!!

Empire Today was running a 50-50 special and I got carpeting from them. My floor is done in my kitchen but my carpet in the den, which is a big area, has some ripples in it so I’m gonna have to have it restretched. I used to lay carpet back in the day when I was younger. The guy that came and laid it had used a knee kicker instead of a wall-to-wall stretcher. I called Empire and they were supposed to send somebody out to look at it. And I talked to a rep about a couple of days later and she said, “I’d imagine it’s gonna be $150 to restretch it.” So I said, “Never mind.” They didn’t really do it properly, so I’m gonna get a wall-to-wall stretcher from the Home Depot and do it myself. Other than that, I was very satisfied with Empire.

We had carpet installed in three rooms and I had a good deal from Empire Today. Also, everything was good and everybody was nice. I would recommend them.

Purchased my carpet from Empire Today. Picked out the best carpet they sold and had it installed. I have been having "matting problems" for about a year. I called them and was told it was too late to complain. About two weeks later I called again and they said I needed to supply receipts for cleaning. I told them that I cleaned the carpet myself at the end of each year (twice in two years). I then had to submit pictures of the matted areas. Of which I did. I supplied the name of my Bissell carpet cleaner and model. They once again told me that the manufacturer required receipts. I then went out and spent $122.00 to have the carpet recleaned. They told me finally that they would have to check with the carpeting manufacture to see if my carpet shampoo machine would be approved. They came back and told me it was not. And cannot do anything.

I was very pleased with Empire. I had a man come down, showed me samples, talked about them and I selected the one I liked. They installed a vinyl type of flooring for my kitchen and a small room. I like the pattern and they did a great job.

Well here we set, still looking at our old carpet! No one showed up, just like the reviews warned us. Then we call and get the runaround and tons of excuses. SO disappointed! Oh and the price they quoted... we were told it's going to be more money because the salesperson quoted us a price on the wrong type of flooring... give me a break!

I dealt with Empire before and I was happy at that point in time. So I went back to Empire and had them install a carpet in my bedroom. I got a reasonably good deal, and I'm happy with it.

I was under a time constraint to have one room of carpet replaced. My experience with Empire in the past was that they were ridiculously expensive so I wasn't going to call them but they were the only ones that could get it done the next day. Their rep, Danielle came out and took measurements and because of pet stains assured me they would both remove the furniture and treat the concrete under the carpet before putting new carpet down. So I figured the $720 price tag for some cheap crappy plush carpet was worth it given that I only have one day to get the job done.